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TruGreen Lawn Care

TruGreen Lawn Care

 3.2/5 (649 ratings)
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About TruGreen Lawn Care

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

TruGreen aims to give you a lawn you'll love. From turf to trees and shrubs, we have assembled a collection of scientists and local specialists who develop and tailor exactly the solution your lawn needs. We offer tailored science-based solutions to provide superior lawn results to give your lawn exactly what it needs at key points throughout the year. We back it all with our TruGreen Healthy Lawn Guarantee.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Pest control services
  • Healthy Lawn Guarantee
  • Multiple plan options

Cons

  • Won’t fit every budget

Bottom Line

TruGreen's collection of services covers the lawn care spectrum, providing options from simple maintenance to pest control and lawn recovery. If you can afford the monthly cost, TruGreen's services is a good option for you.

Top TruGreen Lawn Care Reviews

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Rated with 5 stars
Verified

TruGreen is an upscale lawn service company and it shows in the quality of their work (and) very knowledgeable lawn specialists. I'm really into curb appeal and TruGreen has made ...

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Rated with 5 stars
Verified

TruGreen has made a very positive impact on my yard. Prior to hiring TruGreen my yard was about 50% weeds and the grass was in terrible shape. After 1 1/2 years of TruGreen my yar...

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TruGreen Lawn Care services

TruGreen provides lawn maintenance services for personal and commercial clients. The company offers three base plans that include fertilization, weed control, aeration, overseeding and soil analysis services. They also provide lime soil amendments, tree and shrub maintenance, and pest control services.

TruGreen locations

TruGreen's services are available in all 50 states, and you can find your local branch information or buy their plans and services directly on TruGreen's website.

TruGreen plans

TruGreen offers three major plans with services from soil analysis to fertilization. They can also provide amendments including lime soil, perform tree and shrub maintenance, and pest control services. Other plans and add-on services are available.

TruHealth Lawn Plan
The TruHealth Lawn Plan includes fertilization, insect control, weed control and soil amendments to ensure balanced nutrients are in place for a lush, green lawn. TruHealth includes eight application visits per year.
TruComplete Lawn Plan
TruGreen markets the TruComplete plan as their best value. You’ll get everything included in the TruHealth Lawn Plan, service visits every four-six weeks, and one aeration service.
TruSignature Lawn Plan
The most comprehensive plan offered by TruGreen is the TruSignature Plan, which includes all of the services in the plans above, plus tree and shrub care with four additional visits per year.
TruMaintenanceLawn Plan
TruGreen's fundamental plan exclusively focuses on fertilization and weed control and includes seven services per year. All plans come with TruGreen’s Healthy Lawn Guarantee, which means they’ll make adjustments to ensure your satisfied with the plan and their service.
TruGreen pest control options
TruGreen offers lawn pest control services to prevent and control the following pests:
  • Ticks
  • Fleas
  • Chiggers
  • Earwigs
  • Ants
  • Spiders
  • Mosquitos
  • Grubs (beetle larvae)
TruGreen aeration services
Aeration is recommended to help lawns that are suffering from patches, puddles or thin covering. The process allows more water, oxygen and fertilizer to reach your lawn’s roots, resulting in a thicker, greener lawn. TruGreen specializes in aeration and includes the service in both the TruComplete and TruSignature plans.

TruGreen cost

TruGreen prices will vary depending on where you live and which services or plan you select. To get an idea of how much the services cost, we got an estimate for 5,000 sq ft lawn in Tulsa, Oklahoma. You can see the prices quoted in the table below. TruGreen also offers PrePay discounts up to over $50 off your yearly cost.

PlanFirst applicationYearly cost
TruComplete Lawn Plan$29.95$777.6
TrueHealth Lawn Plan$29.95$568.6
TruMaintenance Lawn Plan$29.95$485.65
TruCare Mosquito Defense$39.95$464.70
Tree & Shrub Care$49.95$709.65
TruShield Tick and Flea Control$80.95$404.75

Is TruGreen worth it?

TruGreen’s collection of services covers the lawn care spectrum, providing options from simple maintenance to more in-depth pest control and lawn recovery services. If you can afford the monthly cost, we think TruGreen’s services and reputation in the industry are a good option for a great lawn.

TruGreen Lawn Care Reviews

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How do I know I can trust these reviews about TruGreen Lawn Care?
How do I know I can trust these reviews about TruGreen Lawn Care?
  • 3,427,514 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Resolution In ProgressRated with 1 star
Verified Reviewer
Original review: Sept. 22, 2021

Spoke to Yolanda to cancel our service. She was nice at first. However now she is telling us what the company "can't do" for us and there is no one higher than her to speak to or email. TruGreen has used chemicals that have ruined our lawn. We have called on these issues prior and the last time, a gentleman came out from Fellsmere on his day off and he admitted TruGreen was using chemicals on our lawn that ruins it and burns it. TruGreen always comes when it rains. We have been told not only by TruGreen's very own landscaper but other landscapers that this should not be happening and the chemicals used are ruining our lawn. The man that was here from Fellsmere said he took pictures and sent them in and made note that the chemicals are indeed ruining our lawn. Not only are we not paying for today's service, we are seeking our money back for each time TruGreen came out after the man from Fellsmere came. This is unacceptable.

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Resolution In ProgressRated with 1 star
Verified Reviewer
Original review: Sept. 22, 2021

They are suppose to control the weeds in my lawn but they killed my lawn and the weeds thrive. What a waste of money. I will never use this company again. They don't know how how to maintain your lawn and your garden.

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    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: Sept. 21, 2021

    Years ago I hired TruGreen for myself and later bought lawn service for a friend, whose husband had passed away. It seemed very simple. I paid for her service, and TG was to treat my friend's lawn. Instead, I entered a billing and notification nightmare and lost countless hours of my life trying to straighten that out. What felt like thousands of calls and lost time, I finally found a fabulous women at the corporate office who was able to eventually fix the billing vs. the actual site of the 2 DIFFERENT addresses of the lawn care sites. Believe me, it was not easy to obtain that information and that was about 7 years ago-now I'm sure it would be IMPOSSIBLE to reach anyone in the head offices. I gave them another chance, as the woman had been so helpful. Stupidly, I later deleted her contact info.

    Fast forward to last year when their lawn tech failed to diagnose Chinch Bugs in our lawn, and we were told it was our irrigation system. We invested a good amount of money in our irrigation system, changing to larger heads, etc., all the while our lawn continued to die. Once again, many calls later with an impossible system to actually talk to anyone, we finally got someone else to look at our lawn.

    The whole thing about TG is if you have a problem, they will return to your property and correct the problem--DO NOT BELIEVE THAT. We learned our lawn tech was no longer working for them, but by then, a good portion of our lawn was completely dead. What seemed like a gazillion calls and hours later, no call backs, being on hold, leaving messages, they came and reseeded our lawn but and I had to lose another portion of my life calling TruGreen to ensure that our lawn would be treated for Chinch bugs at no cost, all the while, our lawn looked like crap.

    This past spring I lost several more hours of my life calling TG to adjust my billing. Then this year, with Covid Restrictions opening up, my husband and I were out of town a good portion of the summer but either came home to water or had our sprinkler system on. I assumed TG was tending our lawn during this time. Then, over a month or so ago, (August) portions of our lawn began dying off. I thought we may have Chinch bugs again. Around the same time I got an overdue bill from TG for $137.00. I called and asked them to send an itemized bill, as I had no idea what the $137.00 was for. I was told I now had paperless billing. I never received a bill. I then got a letter from TG saying they were turning me over to a collection agency. I thought my head would explode.

    I called TG to learn that they had signed me up for paperless billing, which I had no idea they had done and never agreed to. I pay my bills as soon as I receive them and this made me crazy. I had always prepaid TG except for the years their billing was so bad that I paid by check with each service rendered, in order to make sure it was accurate.. I called TG and spoke to someone named Chris that told me my account had been closed for non-payment, so they couldn't send anyone out to look at my dying lawn. I explained I had excellent credit and that the reason I hadn't paid my bill was that I NEVER received a bill and STILL had not, despite the fact, that I had requested a copy of the itemized bill.

    I told him I had paid the $137.00 to avoid TG totally ruining my excellent credit record. He said they had received the payment but because I had been turned over to the credit agency, I was a credit risk and I would have to PRE PAY and open up a new account. What EVER you do-save yourself countless hours of grief and find someone else. Life is for living and you will want to explode if you hire this corporate nightmare of a company-think of a Guinea Pig in a wheel. That is what it feels like to be a TG customer....except you are screaming.

    2 people found this review helpful
    Resolution In ProgressRated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 19, 2021

    The first treatment was great. I met the Tech and he seemed very knowledgeable. Then after that it all went south. I received bills where the truck stopped out front of my house then bang I get a text "your service was complete" and he drives off without getting out of the truck. Come on who are you trying to fool? Everyone has cameras. I have witness them stopping and writing a bill and leaving more than once. I witness them stopping and spraying a small area of my yard then leaving in less than 10 minutes. I live in Adams County Pennsylvania and the service here is questionable. Yes after many complaints about leaving without doing a service, they do eventually come out and they do service your lawn but you have to watch them like a hawk. Oddly enough I still haven't canceled but once I find a competitor that can provide quality service I most likely will.

    2 people found this review helpful
    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: Sept. 17, 2021

    Worst customer service experience ever. I was hung up while obtaining a quote and threw their flyer in the trash. I received a call back from a different representative that apologized and heard me out, most companies don’t care enough to try to save a customer but I would have been better off. After explaining my needs - my lawn died in some areas due to sprinkler failure and that I was capable of maintaining my lawn, I just needed help bringing these dead patches back to life - and $450 later, I was excited to see my lawn that had several dead patches come back to life.

    Every time a service was made or an interaction on the phone was made, everyone at TruGreen seemed to be confused about what was sold to me and what they needed to do. I was then called about scheduling aeration services which I then explained again that my back lawn was only 3 months old. Wouldn’t need it. After realizing my front lawn may be included in that service, I called back inquiry about them doing aeration on the front lawn only, especially since I was sold it and told that it was part of my package - the whole reason they were calling me in the first place. So I called back and got Jadeelia from TruGreen on the phone. She was pleasant enough and explained that the aeration was cancelled and so if I wanted the front lawn done, it would be an additional $200.

    Confused, I asked why they would be calling me to schedule a service that wasn’t included in my service package and she then explained it was never part of it in the first place. I then attempted to explain that the services they have provided weren’t helping at all and she then kept talking over me and interrupted saying that they don’t help bring dead grass back to life, they only help the soil the maintain an already established lawn and it would only help with weeds. Not reviving my grass, ironically I was sold the “revival plan”.

    After inquiry why I was sold this bill of goods, she then interrupted me again, speaking over me before I was finish. I then got upset and said loudly (so she could hear me over her own voice) that “I am not done speaking, do you always talk over your customers when they’re trying to explain an issue to you?!” In which she replied, “are you always a rude person?” I responded, “me pointing out that you speaking over me and interrupting me while I’m explaining a concern is rude of me??” I promptly asked to speak to a supervisor in which she said she’d have to see if the manager wanted to speak with me.

    After a minute, she came back on the line and said that her manager didn’t want to speak with me because she was busy doing paper work. I then started to explain what had happened from being hung up, to being sold a package that didn’t fit my needs and once again, talking over me, Jadeelia from TruGreen “that’s not my fault.” I then replied, “I’m not saying it’s your fault, I’m trying to explain my experience with TruGreen from a customer point of view, do you not care?” She said “I do care but that’s not my fault.” I said, "Forget it and give me a refund." Do not use this company. It is the worst company you could ever deal with. Save your money for someone that cares about their customers. What a terrible experience. Wish I could give less than one star.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 17, 2021

    Patrick performed our service this morning. He listened to our concerns, then immediately set out to address them. He power-sprayed the exterior, then came inside to address a couple of problem issues. Patrick was friendly, attentive, and professional. Great job!

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 17, 2021

    Trugreen's preemergent weed treatment appointment was due on August 20, 2021. They came and fertilized my yard instead. I called and requested the preemergent weed treatment. Appointment was made. They never came. They claimed that a pet scared them away. I told them I don't own a pet. I made another preemergent weed treatment appointment. I called the at 9AM morning of appointment. I was told 2 hours. They continued to tell me two hours until 5PM.

    Finally, a Trugreen man arrived. He told me that he could NOT treat for preemergent because he ran out of chemical. He asked if I wanted my lawn fertilized. I told him no thank you. He said, "I'll be here tomorrow and I'll apply preemergent." He never showed. I made another appointment. I call at 9AM morning of treatment appointment. They told me one hour. Later they said between 11AM-1PM. At 2PM they said later today. They never showed. Will appointment 6 be a waste of time again? Updates coming..

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 15, 2021

    I was signed up with another lawn care service that sold/merged with TruGreen. No notification - one day TruGreen just started showing up. Since then, my backyard is completely dead! The other provider did a nice job! They had eliminated most of the weeds and the backyard was getting thick and green. Now I have dead thatch all over the place and when I rake it I get bald spots. I called to schedule an appointment for someone to come out and they told me they can't schedule an appointment. Then I ask to speak with a manager or supervisor and they tell me I can only speak with them. I have no idea what I'm being billed. My grass is dead....and no one will call me to discuss this. Do yourself a favor - just buy Scott's and do it yourself!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 14, 2021

    This company merged with another lawn care company who I had ended my relationship with because they were caught lying about treating my lawn. TruGreen Now threatening collection on services never performed and I have video proof and texts to owner of other company. Stay far far away!! Awful.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 10, 2021

    You will not get the service you pay for. I have cameras on my property and they do not service the entire yard. They service 1/4 at best and don't even enter the backyard most times. On my last service they said they spread granulated pot ash with a spreader. Cameras show that is a lie. They are thieves.

    5 people found this review helpful
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    TruGreen Lawn Care Company Information

    Company Name:
    TruGreen Lawn Care
    Website:
    www.trugreen.com