TruGreen Lawn Care Reviews

I have had TruGreen taking care of my Saint Augustine lawn and shrubs for the entire time we have lived in this Chesapeake home, twenty five years. It is magnificent and draws walks to stop and admire it. The grass is perfection, thick, green (except in winter, remember I have warm weather grass) and completely without weeds. My yard is filled with mature camellias, azaleas, dogwoods and Japanese Maples. The size and blooms are beautiful. I can not say enough about the men that have over the years cared for this yard. Today Cameron P stopped by to put down pre emergent and asked if there were concerns….nope, this is such a great young man. He reminded me he will see me in a month to fertilize. I am so excited for warm weather and the anticipation of Spring and Summer yard!

Today, I received my first service from TruGreen. Pedro B. introduced himself and explained precisely what he was going to do. Since I have no pets, I ensured the gate was open to receive lawn service in my front and back yards. He was very polite, and it was evident he wanted to make sure to welcome me back to TruGreen.

Great company from sales to technicians as they were helpful and knowledgeable from the beginning to the end and everything they have done for me and my lawn is excellent. I would recommend this company to anyone and everyone.

Our TruGreen technicians, Kobi and Shawndell. I live in Riviera Beach. They both service our lawn. They both are very polite, professional and knows what they’re doing to both our lawn looking lovely, and makes us proud. Thank you guys…

I was very pleased with Alexander ** mosquito defense service on my property today. He explained what he would be doing on my property and potential issues that I would have with stagnant water on the property. He walked through the 1 acre of my property and sprayed around all the bunches and trees. He was careful around my pond as I have fishes and around the fountain areas as well. He explained that I should not allow my dogs out for a couple of hours after he has sprayed. Information provided was very helpful. I called Trugreen at 10.30am because I have a party this weekend and they accommodated me and scheduled a service call on the same day. I really do appreciate the customer service. Highly recommended. Now we can enjoy our backyard and the summer in peace.

I initially signed up with this company to get my lawn treatment professionally services and treated. After seeing so many bad reviews, I decided to not proceed with this particular company. The reviews are not lying. The same day I signed up, the same day I cancelled and I have been going through hoops just to have my money refunded back to my card. I’m happy I never started the actual service because I could only imagine how bad it would have been since it’s been so difficult to have my card refunded. When asked more than one occasion at different times to speak with a manager I’m told the manager isn’t either there or in a meeting. Do not go with this company. TruGreen isn’t the company you want if you want consistency and professionalism.

After 4 years as a customer - our sod lawn is now 75%+ crab grass. Was told by the GM that they treat a very narrow breed of weeds. They can neither treat crab grass, or, apparently, prevent it. The suggestion made to me, was to re sod the lawn. Buyer beware.

Less than 1 star for sure, extremely poor customer service. Unable to get anyone to return calls concerning issues with the lawn treatments. Customer service representatives in my opinion are incompetent and lack the authority to handle any customer complaints or requests. The local office that provides the services do not provide any contact information and hide behind the national service call center. The original TruGreen salesperson in my opinion misled me about the services that I would receive and also the access that I would have with the local office. The technicians that treat the lawn are different each visit and do not have much input about the health of the lawn. I have requested on multiple occasions to have a manager visit and speak to me about the condition of the lawn, but as of this review no one has responded to my request. I will be cancelling the remaining treatments and handle the lawn care myself.

TruGreen has been an unsettling experience. Our home was signed up for the service over the phone and online, without a view of my home's yard. They estimated what they thought would be the square footage. I wanted another service to be added on. That is when TruGreen dropped the ball and everything started. I called in multiple times to the TruGreen rep (who says his name is Joe) who sold me the service, and left a message that I had questions about the service and wanted to add to it. Never received a response or call back. So I called back to the 1-800 number. I made them aware of the messages I left, and that I’ve received no response.

I was a Trugreen customer few years ago. I left because they charged me for a work they never performed. When I called them, they said that maybe their technician went to the wrong house and they will send another one to perform the job. That never happened. So I left them. Fast forward to today, May 2025. I decided to give them a second chance and bought the yearly service contract with them. Last Friday, I received a service report but no work was performed again on my lawn. There was no flag on the grass nor the smell of fertilizer. The report states that the technician knocked on my door but my Ring didn't see anyone. It is all lies. I call them and they don't know what happened. They will send someone again they said. I am still waiting. This is the 1st application of the contract and they already screwed me up again. Bad bad service and not honest.