TruGreen Lawn Care

I used TruGreen for 2 years. They had always skipped the backyard. I called them many times complaining. When backyard continued to have weeds, I called and cancelled the service. A few weeks after I cancelled, a TruGreen truck stopped on the side and treated about 4 mature trees on the side of my neighbors. I was sitting in the backyard. I really thought they were treating the neighbors' trees. Those mature trees are dead now. Terrible experience.

We hired this company because of reputation and family recommendations. Paid in full for year service for 4 services. The first service, after they came out, our lawn had burn, brown like patches everywhere they applied their chemicals. We immediately called the next day just for a simple inspection to look at what happen. They said they would come out the next day to inspect. No one showed. We called again and they assured us someone would come the following week. No one showed.

I have been a customer of TruGreen for about one year. I thought it would be easier on me to pay a professional to take care of the herbicide/insecticide portion of lawn care but boy was I wrong. I literally paid a company to kill all of my grass. Just about the only green you see in my lawn is weeds. There are clumps of dirt everywhere, which indicate active insect presence under the soil.

Our lawn had multiple bare spots and many dandelions. We felt we need professional help to have a lawn we could be proud of. We hired TruGreen to get rid of the weeds and reseed to grow grass. After a year of service, monthly maintenance and aerating with reseeding, we don’t have the weeds and we still don’t have the grass. The bare spots are still there and there is no new grass at all. I called TruGreen seven times now. Seven times I was given different answers and the complete run around. Do yourself a favor and spend your money on seed, fertilizer and weed killer yourself. It will be less expensive and far less frustrating.

It's sad that today people are using reviews to get free service from companies. Leave a bad review and hope you get picked for a resolve. It's utterly ridiculous. Are there bad techs. Yes. And when they are found out they are history. But their products and customer service is the best in the business. Stop trying to get free ** people. And for those saying their TruGreen killed the lawn, when your lawn is almost all weeds, yeah they will get the job done. It's a process people. Stop wanting miracles overnight and step back into reality.

I, like many others, have paid for the TruGreen service for a year. What I was sold over the phone when I purchased everything was that they would come out, look at my lawn and provide a service that was tailored to my specific needs - this is not even close to what I got. Long story short the "expert" that came out said "I just come out and apply the chemicals man, I am not sure why your weeds aren't going away". I have given them a number of months to get their stuff together but I have yet to seen any changes, in fact, my lawn has gotten exponentially worse... I will be canceling the service and getting my money back because this has been absolutely terrible. Good riddance.

Ordered and paid in advance for 1 year of treatment for shrub and tree. They never did show up for first service. I replayed the security cameras and they failed to show. Called for return service and again failed to show. Called again to reschedule and still failed to show. Called again today and was told my service was scheduled from the Bluffton SC office which is 250+ miles and 5 hours drive away from me. And even better is a bill from TruGreen for the failed no show appointments on an account I prepaid for the year. Now dealing with my bank to have the charges reversed because I don't trust them to refund me.

TruGreen is THE WORST company ever. I prepaid for an entire year, or at least that was what they sold me on the phone. I paid $990! I hired them for anti-fungal treatment. It took them 4 times to come out and apply the wrong treatment before I got a manager out and HE applied the fungicide. After 8 months, my weeds are worse than ever. They were never controlled but got worse.

I was looking to renovate our lawn since we were looking to sell. I contacted TruGreen and was assured that a local franchise would contact me at my requested time in one or two days. Never happened, so I went with a Lawn Doctor local franchise. I cannot comment on TruGreen's service since they never contacted me.

My yard was filled with weeds so I called TruGreen. A "lawn care specialist" called me and we agreed to a treatment on the lawn. I instructed him to contact the property manager before going there, providing name and contact information. He agreed to contact her, after which I contacted property manager to advise he'd be calling before going there. I am the owner. The tenant and property manager have an agreement that before anyone goes on the property, he will be notified. The second thing is that I wanted to be there when he went there to see that someone was actually doing their job. So the next morning he, Kyle Y, emails me stating that he had been there and completed the work. I called the property manager to ask if he had contacted her, and she stated that the TruGreen employee had not called her. I then called TruGreen customer service and cancelled any future work because employee had not followed instructions.