TruGreen Lawn Care Reviews

I had a fantastic experience with Johnnie ** from TruGreen! He did an outstanding job on my lawn service, he's a professional, knowledgeable, and truly attentive to detail. You can tell he takes pride in his work, and it really shows in the results. My lawn has never looked better after he do the job. I appreciate his excellent service and friendly attitude. Highly recommend Johnnie and TruGreen for anyone looking to upgrade their yard care. If possible I would always like for him come do my yard.

I have done my own lawn care for years and have a very nice lawn to begin with, it I had clover that was establishing out of control and couldn’t control it with granular products and don’t have the time to spray my yard. Within two services from TruGreen my clover problem was gone. I continued with TruGreen after that to handle weed control and fertilizing and have been pleasantly surprised with the results. Considering a bag of fertilizer costs me $75, and a service from TruGreen where they apply three separate treatments costs the same, I just decided to stick with them. I do apply some iron here and there to darken up my green but otherwise don’t have to worry about my fertilizing anymore.

I have had TruGreen taking care of my Saint Augustine lawn and shrubs for the entire time we have lived in this Chesapeake home, twenty five years. It is magnificent and draws walks to stop and admire it. The grass is perfection, thick, green (except in winter, remember I have warm weather grass) and completely without weeds. My yard is filled with mature camellias, azaleas, dogwoods and Japanese Maples. The size and blooms are beautiful. I can not say enough about the men that have over the years cared for this yard. Today Cameron P stopped by to put down pre emergent and asked if there were concerns….nope, this is such a great young man. He reminded me he will see me in a month to fertilize. I am so excited for warm weather and the anticipation of Spring and Summer yard!

Today, I received my first service from TruGreen. Pedro B. introduced himself and explained precisely what he was going to do. Since I have no pets, I ensured the gate was open to receive lawn service in my front and back yards. He was very polite, and it was evident he wanted to make sure to welcome me back to TruGreen.

They make people pay for service even if they have prepaid for yearly service. Be aware. Looks like yearly subscription are scam. I had paid for 7 services for the year where for last service they changed my account and said no prepayment were done and started charging me without any communication.

Ineffective product and inability to cancel account. I called twice to cancel services only to receive notices of upcoming treatments. I had to use my bank to establish a "do not pay merchant." Today, I received a call after leaving several complaints on their customer survey. Rep stated she could see where I had made calls but service was not cancelled. Horrible company processes in addition to treatments that had no effects. I had them come back after every treatment because it was not working. After a year+, I wanted to change companies.

Tru-Green over fertilized and killed my lawn in the summer of 2024. They had previously treated my lawn for the prior 3 years. The employee that ruined my lawn had stated that it was only his second day on the job, and clearly he did not know what he was doing unfortunately. My grass died within 72 hours of being treated. My immediate initial complaints that were filed with the Company went unanswered for months. Instead I received notices that I required additional service to the lawn, even though the Company had already killed it.

Never use TruGreen Lawn service, It is better do by yourself or some other reliable service. They are only interested in money not in service. Fake billing, lie and if you don't pay go behind your credit, so my request is never use TruGreen Lawn service.

I had them service my lawn and caught their technician not even spraying anything, just walked around, hung a list of services he "completed" on my door and left. I have cameras everywhere, he did nothing. Then when I called to report it and cancel the service, they wouldn't let me and said they would repeat the spray. I asked them not to send the same technician again due to retaliation. They sent the same guy. I finally was able to cancel. I never want to use them again and tried to delete my online information from their website. After contacting their customer service again, I found out that it is impossible to do that.

The company responds to complaints immediately but there is no follow up thereafter. The company would advise me of issues with lawn but would not do anything to correct the issue. After I let them go my lawn looks great.