TruGreen Lawn Care Reviews

You will not get the service you pay for. I have cameras on my property and they do not service the entire yard. They service 1/4 at best and don't even enter the backyard most times. On my last service they said they spread granulated pot ash with a spreader. Cameras show that is a lie. They are thieves.

This is the worst company out there, they do not do what they advertise. I have been with this company for 3 years and this year they must have changed all the personnel that worked there the past two years. I have never seen my lawn so bad, weeds and dead grass is everywhere....called to complain about my service or lack of it and all I got from the manager was, "Too bad" and "You can cancel if you like." What a great way to treat your customers. Will never use them again and will make sure to tell everyone I know....seems to me all they want is your money. The tech came to my house and drove by without doing his job. He said I had dogs in my yard which is funny cause I don't have pets.

After just a few months of treatment they ruined my lawn. Horticulture customer care and yes I paid the year in full. Big mistake!! No my lawn was not weeds and has always been treated. Prompted by a nice salesperson I thought I would try them and huge and costly mistake on my part. Beware.

TruGreen sales department was clearly very aggressive, but that was the only thing they were clear about. We could not get an accurate breakdown of the cost of services in their packages. We have mud, NOT GRASS in our backyard, and we hired them to replace the mud with grass. It turns out, they billed us for expensive weed treatment...on our MUD. Laying seed and growing grass will now apparently cost extra. We discovered this when they told us a technician visited the property while we were gone, but no one can confirm they sent one, and even if they had the technician would be treating non-existing weeds. They told us a manager will call us sometime next week to discuss a "resolution". UTLIMATELY, I HAD TO REPORT FRAUD ON MY CREDIT CARD to resolve the issue.

TruGreen came to my house around 1:30pm when I heard the truck. I looked at him from my window. He sat in his vehicle for about 3 min then came out, walked to the back of my yard, then walked back and left a card on my door. I thought he forgot something in his vehicle when I saw him going back towards his vehicle, instead he left. Guess he treated my lawn with his mind? I’m so angry with this scammy company who portrays themselves as professionals. I am hoping to get back my money!

I was forced to use this company when my old company decided to merge. TruGreen is horrible, they did not service my lawn as expected and told me the spray was enough, what a joke. The tech sat in his truck 30 min before doing anything and then wrote on the invoice he spent 30 min on my lawn... Very disappointed, please choose a company that is within your area. Choose a small business that actually cares. TruGreen does not.

Their guarantee is they "will gladly visit your property as often as needed between scheduled visits...to ensure your satisfaction." Well, they don't. My lawn looks worse than before they started their service. I called 6 times and received promises each time that someone would come and spray for weeds. Six times they cancelled. When you call, they promise it will be fixed but after 6 times, I cancelled the contract. Customer Service makes promises but if the branch does not follow through, their guarantee is useless. Try someone else.

Hello: I prepaid Tru Green over $2000.00 for their services of fertilization, weed killer and grub killer. They said they had spread fertilizer and grub control, they left sign on door that said they put up flags, none were ever placed. I have a 1/2 acre lot and the time stamp said they were here 15 minutes. I got up early and waited and heard no equipment and they did not knock on my door to say they were there, they were supposed to Text me and e-mail me and it was never done. Neighbor said they just sat in truck and put the sign on the door.

Until this year I typically bought my own four step products to fertilize and control weeds on my yard but often have difficulty with crabgrass. I contacted TruGreen and told them of my problem with the weed. My yard looks terrible this year. I contacted TruGreen and told them that the crabgrass was growing all over the yard. They send out a tech to spray the yard and it looks no better. I could not figure out what I was paying them for. The grass is nice and green this year but the the weeds are no less than years past. I ended up firing them and will look for a different service.

Similarly for Barrie property. For 2 consecutive months they did not show up, though account was 75% settled. But they insisted that one application is not paid for yet. Weeds kept on growing and they never showed up. So, I cancelled.

So I rarely post reviews positive or negative but today is an exception. I would advise to never sign up for TruGreen service. I thought canceling cable service was difficult but they have nothing on TruGreen. Tried canceling my service on 5 different occasions. On the phone a total of approximately 3 hours the last few months. Every time they tell me service has been cancelled and every time I get a voicemail a couple of weeks later saying that I have a service scheduled. Each time I call and they all say there is no record of me calling to cancel. A supervisor is never available. An email of my cancellation can’t be sent. So this time I had had enough and have warned them that I will not call again but if their technician shows up they are not allowed on my property, they will be trespassing and I will call the police. Avoid TruGreen.

UTTER SCAM. They said they came on my first service with them for a mosquito problem but I couldn't figure out how because our little dog would've gone bananas if he saw someone out in our back yard (and he doesn't miss a bird whizzing by). But I called and they assured me someone came. Fine. Two days later, I'm getting mauled by mosquitos. So I tried to get customer service on the phone. Holy nightmare. Finally I got someone and she said they'd have someone out in 10 days. No one. So I called again. Set the service up for Thursday. So Thursday I put a note on the back gate with giant letter saying TRUGREEN PLEASE CALL WHEN YOU GET HERE (and included my cell). And I put the note over the latch so you couldn't miss it. But I didn't stop there.

Please, please, please do not waste your time and/or money on doing business with TruGreen. You are guaranteed to be at least disappointed if not completely dissatisfied. When I hired TruGreen there were some weeds in my lawn and I wanted them to completely maintain my yard with fertilizer as well as with pest control. Over the course of about ten months many of the weeds were gone and the grass began to thicken until about three weeks ago after a treatment. At first there were small patches of brown and when I brought it to their attention the first tech said it was due to drought intolerance (after almost a month of rain everyday). The second guy said it was pest infestation. The third guy said that they both were wrong.

My lawn was in much better shape before TruGreen started its treatment. I don't know what they apply to the grass? Whatever it is it's not working. Maybe they just don't apply the right amount? I have almost one acre of land, it takes the technician no more than 8 minutes to apply their chemicals. I constantly had to call the main office and complain about their service. The technician which comes to perform services has no idea about the lawn service. However, TruGreen will call their technician's lawn specialists. Every time I asked the technician a question, his response was, "I don't know I was told to do that." I stop my services with them and will never render any services from TruGreen. Be careful, TruGreen will renew your service automatically at the end of the year without any communication and will send you a bill.

Last year we contracted with Tru Green and were given a one year guarantee. Since that fateful day they have missed 3 appointments and not made them up, done an aeration on our lawn and cut the internet, done very little to reseed during the fall as promised, and in the past two months we have seen our weeds completely take over our one year old lawn. I have called several times to complain only to be told that a manager will contact me (still no call back). To add icing on this they are trying to charge my credit card without my authorization. If you are looking for a lawn care service save yourself a lot of headaches and go with someone else because these people are not professional and do not care about people or their lawn.

Avoid this service! When they sell you the service a Trugreen rep tells you that if you need your yard retreated, you can call in between services and have multiple free reservices... this is not honest. After your treatment they tell you to wait 2 weeks before requesting... then when you request the retreat they schedule a service for you... what they don't tell you is that they are scheduling your next billable service so you will be charged for that retreat. Then when you call them on it, they tell you that you can only request a free reservice if your next service isn't already scheduled. LLLOOOONNNGGGG hold times to actually talk to anybody. Rude Chat reps... all in addition to the fact that I have had the service for a full season with no improvement in grass/weeds.

Absolutely horrible. I can't even believe this company continues to function. I had to prepay an entire year....and had to wait over a month to just get anyone to follow up with me. I had to cancel and get a refund - and I have waited over a month to get any updates....Sadly I'M STILL without a refund. As far as I'm concerned- TruGreen just stole my money. I'd never recommend them to anyone. The sheer incompetence being demonstrated is astounding. It appears they can't even refund $$ back to a card! They have to "send a paper check"....Sheez....

After trying to work with this company for two years, countless calls and 4 face to face meetings with manager, they still amazingly suck. Save your time, money and lawn and go with a local caring company.

I paid over $300.00 for soil treatment services to correct my lawn problem. Trugreen sales REP and services stated what was causing the problem and that they could provide the treatment need to correct it. After three treatments the problem had gotten worst. I am still working with them to resolve the soil problems. I made the mistaken of paying upfront for all seven treatments they recommended.

I've had Trugreen Trushield and mosquito service for a 2 months now. I bought their 4 month prepaid service. First, I have to call them back on a weekly/bi-weekly basis because the ants and mosquitos keep coming back. Every time they come, it's a different person, if I'm not home, they don't come in the backyard eventing I leave the gate unlocked and cracked open. Ok, I try to be home when they come and each time, walk the new guy through my property and instruct them NOT to spray my flowers because I have slot of beds, burglar and hummingbirds.

We hired TruGreen to do Mosquito Defense and Lawn Service, each item two times. Their service is horribly bad. We ask for full refund, but they claimed that completed service cannot be refunded. Following is the evidence of their “completed” service. Mosquito Defense: Our yard is 14,000 sq. ft., and it only took them 9 minutes to finish the whole mosquito defense + TruShield process, is that even possible?

The worst company ever. Called to have a specific area of my back lot sprayed with a herbicide. My first call to them was put on hold for 20 minutes and they never came back so I hung up. They called the next day and left a voice mail-I never responded. Third call from them I answered and requested a specific service of killing vegetation in my back lot where I had some trees cut down. I live in Gettysburg, PA. They said the cost would be $99 and they charged my credit card. Got a text the next week that they would be out on Tuesday. Text them the same day and then again on Tuesday that I would not be available until after noon. Tuesday got a text that they would be at my house at 7:25AM. Again I text them and then decided to call them too. Got a voicemail that the office opens at 8AM. So how do I tell the technician (York, PA) who is going to show up at 7:25 AM not to come until after noon?

Run. Don’t walk away from this company. They killed my lawn with chemicals over a month ago and have promised to come and fix and here I sit still waiting. Their presidents office actually contacted me to help me get this fixed and they are a waste of time as well. With all the competition out there this company should be ashamed of themselves. I had a nice lawn before they burned the entire thing which they admitted to doing and now I sit and wait for them to fix it which I doubt they will. TruGreen should be ashamed of themselves.

Service tech either don't show up or stay in their trucks and don't spray your yard! And fill out a service completed form. Have it on video sitting. Doing nothing. I prepared and now try to get a refund. Do not use Trugreen. Buyer beware.

1st treatment was ok but I had to call them two weeks later as the weeds started to come back...they came back and did a quick treatment... Then came back to apply fertilizer for the next treatment...watered as usual...after a week or so my lawn was still not looking that good considering they fed it...and the weeds were all coming back.

Steer clear there are many companies out there that can provide equally as bad customer service. After several attempts to get a service technician out to deal with my overpowering weeds after the first application they rescheduled my appointment twice and "tech ran out of product was their excuse". After no return phone calls after repeated request I finally asked for my money back, which they only refunded half of what I prepaid. Do your homework and read all the reviews that they have in Lewis Center Ohio.

I have been a TruGreen customer for several years, and I have been extremely unhappy with them these past few seasons. Last year I cancelled the Mosquito Defense Service because the chemicals killed vast numbers of bees and beneficial insects in my flower beds and veggie gardens. On 7.2.2021, TruGreen serviced my trees & shrubs with a product called "Mosquito Defense Service," which is what I cancelled last year. I called and the phone rep said they used the same chemicals for all their services. I asked why I was not told this when I cancelled the Mosquito Defense Service in 2020, but I didn't get an answer. Instead, I was told they would no longer use this particular chemical on my property and that she would put a note on my account. This is NOT how companies with integrity operate and, at the conclusion of this season, I will end my relationship with TruGreen. I no longer trust them.

I am a new customer with TruGreen, two and half months in. So far technicians are coming as scheduled. I have had concerns that were IMMEDIATELY addressed. I am getting happier about the process. After the first couple of services my yard looked HORRIBLE. It is slowly, and I mean slowly looking better but still a lot of what they refer to as 'common weeds' that aren't giving up without a fight. I am going to trust the process for a few more months. Anyway I hope to come back and change that THREE star rating to a FIVE.

I mowed my green, beautiful lawn twice this year at the beginning of the season. The idea was to have Trugreen come out and spray for weeds and fertilize. After 1 application the lawn turned brown and died. Corporate office advised me to contact the local Myrtle Beach Manager who did come by my house and advised me to continue to water and it would be fine. I watered for 2 weeks at their suggestion then we got rain for 10 days straight. My yard has NEVER looked worse. I’ll have to pay someone to come sod the yard next season. Don’t waste your money with this company. Unless you hate your grass!

Signed up with Trugeen last year. On the initial call while signing up I stated to the operator several times that I’m not home in the daytime and my gates are locked. Therefore I needed a call or text the day before all scheduled appointments. She assured me I would be contacted each time. Due to COVID last year I was fortunately home on all the appointments. Never once was I contacted in advance. I told the first three or four servicemen about not being contacted and each time they would say they would make a note of it and let management know. On one service I was home with the front door open and my garage door was open. I noticed the service truck outside my house. I put my shoes on to go outside and unlock the gates and found the driver loading everything up and preparing to leave. He had found the gate locked and rather than knock on the door he was just going to do the small front yard and leave.

Updated on 06/08/2021: The company keeps sending me emails and phone messages saying they have signed me up for their services (I have secured copies of all these communications) and also their bills and how they'll come next week to service the lawn next week. I never signed up for these or consented in any way. I do not want or care for their services in any way. Clicking "unsubscribe" in their emails didn't work. If they show up, the police will be called and we'll be pressing charges for trespassing and destruction of property. I sent emails clarifying this and filed complaints with BBB and in every possible unbiased site such as Yelp and Google.

The operations manager agreed to have a 1-1/2 pallets of sod installed which was done 10 days later and the area looks like it did last June, great. The area supervisor came by last week and sprayed a fungicide so the company is working to satisfy their customer and I appreciate that.

This is by far the worst company I have ever had the displeasure of working with, The customer service is terrible, Expect at least 3 hr. wait times for customer service who will tell you there is nothing they can do about scheduling service. My lawn looks worse than it ever has - You will be better off going with a local service.

The service is awful. Manager in Colorado Springs unreachable. Service techs untrained and lack lawn care knowledge. Told from National phone number and website that they treat goose grass. Local didn't know what it was and says not they don't different people not knowing my lawn, not one dead weed. Awful, unreachable, and unstructured.

I contracted out TruGreen for my lawn in Vero Beach. After 1 year the lawn looks worse than it did when I started. After a couple of application my grass started yellowing. I called TruGreen and they blamed it on something else. Every time I would go an vacation there were always weeds on my lawn both front and back. I would call them to complain then they would send a guy out supposedly to spray. The weeds were still there on my next visit. My yearly contract has ended and TruGreen is trying to call me about my account. There will be no-more account. Tru Green has been terminated.

AVOID TRUGREEN. I have been a TruGreen customer for two (2) years and had nothing but problems with their commutations. Their service representative apparently lied several times, saying he was at the property and "I had told them that I didn't want it serviced" (DIDN'T HAPPEN) and even (last year) indicated that he spoke to me and I had "I cancelled my service" and I was in Florida! As usual, they told many things when I signed up. Once you signup for their service a TRUGREEN representative will be unreachable. When you call their phone service number you will never speak to a live person, only a answering machine. TruGreen's service and customer service simply doesn't work.

AVOID TRUGREEN. They told many things while signing up. Once you signup, they will never be reachable. They keep on change the schedule every day. And they changed 4 times and made me to wait for 4 days and still I am waiting. Their customer service number is never reachable. I tried to chat with online agent and it is too long wait and says 200 people ahead of me. By seeing so many odds with them, I would suggest you, if you want to save the lawn and your time AVOID TRUGREEN.

I'd give them a zero stars if I could. Terrible service. I used them for my lawn for a while, but started to see all kinds of weeds. I tried working with them for about a year to try and resolve the issue, calling every time and asking them to come out when there was a problem, but they didn't seem to care. They were not at all proactive about coming up with solutions. I feel like they just showed up, sprayed whatever they had on their truck and sent me a bill. They never diagnosed the problem. Our lawn was almost completely destroyed, even after we spent a small fortune re-sodding at one point. I finally fired them and hired another company, and within a few months, my lawn was weed free.

Matt ** was cutest, and efficient. When he arrived I needed to get my car out of the garage, he moved his truck so I can get out. He was respectful and did a good job with our treatment. I would recommend TruGreen and Matt to friends and neighbors.

I had Trugreen years ago and I had to fire them when I lost half my front lawn to grubs, something that was commonly known of and easily preventable. They did not offer any concessions, compensation and not so much as an apology. CRAPPY CRAPPY...BTW that was in Georgia, now, living on the coast of NC and years later, they raise their old UGLY head once again. This time they keep sending their emails again and again and again, as I told them I am 70 with congestive heart failure but no matter how many times I call or hit their unsubscribe link, I GET NO RESULTS. Plain CRAPPY, CRAPPY, CRAPPY. Why would you use them????

I recently purchased a home in January, and the previous homeowners had used TruGreen lawn service. The previous homeowners have tried multiple times over the past few MONTHS to cancel TruGreen's service (as they no longer live in the home) and have been met with unclear and inadequate responses. This week, (now March) TruGreen showed up at my house while I was at work and treated my lawn. I have an extremely young puppy who I now can't bring outside in my own backyard.

Had this beautiful tree for over 35 years. After Trugreen sprayed my shrubs and trees, this big beautiful tree died!! They never tried to reimburse me, or replace it or anything. They said it was my fault not theirs! What a crock of crap. I cancelled all my services with this crappy company. They are terrible! Don't waste your time and money with them. They will probably delete this review, so it doesn't make any difference anyway.

My service started out fine - lawn looked good. About 8 months in my front yard was skipped and only back yard was done. Signs were not put in both front and back as requested. Called to complain. Front yard done once. I called to cancel service at the end of my contract and was told I had two more visits left. They came out and my credit card was charged for those two visits! Afraid they'll keep charging me so cancelled my credit card. What a hassle that is! I will never recommend or use again. Right now, after a week of last service, my lawn looks very poor.

I used this company for 16 years. My lawn constantly had dirt, weeds and moss. Never any grass to speak of. I used to celebrate the weeds because at least I had something green in my yard. Seriously! After about 5 years I stopped complaining to the technicians as they HATED their company and always agreed with me that my lawn was horrible. The regional mngr (who changed almost annually) came out on occasion upon my countless and angry complaints and they would admit they were not proud of the work they had done. It would be impossible to take pride in my lawn as it was truly ugly (I have an irrigation system, I aerate and overseed my lawn annually, I have a regular yard maintenance crew).

First of all TruGreen did a good job with the lawn.. Weeds were few and grass was healthy. Tech tended to work too quickly and there were several spots around edges and mailbox that needed work. My problem with them is that they auto renew contract with little to no notification. When they showed up in March 2021 with no notice I was told by tech that he was just given a list of lawns to do and had no knowledge of contracts. When I called the company I was told the auto renew notice was on bills from last year. When I checked it was on the back amongst many rules that most people only read if there is a problem. They could have notified me by mail or email or phone. But they chose to hide this policy and increase the price. Never allow a company to automatically charge your credit card. Lesson learned!!

I contracted TruGreen for quarterly lawn treatments beginning Jan 2020. I had noticed browning and yellowing of my one year old lawn almost immediately. After the second treatment I called the office and they just sent the driver back to look over the damage. He mentioned that he had observed some fungus on the lawn but did nothing about it and continued with treatment. The final application was October 26th, 2020. A few days later more than 50% of the lawn was dead. The manager was notified and again sent the driver back who could not explain the damage. So after a number of attempts to resolve this without success I hired a lawyer to reach out to them to replace the dead lawn...they simply refused to accept responsibility for their work.

Even though I have bright orange flags down the property line between my yard and my neighbor's yard, TruGreen service techs still had a hard time determining where to spray the yard treatment on that side of my property. Service is mediocre at best as far as the chemical used, only killing some of my mostly weedy yard and sparse new grass growing...I still had to end up scheduling a local landscape company to aerate and re-seed the entire front yard after my TruGreen service was completed. The best thing to do, is to find a local landscape company (that consists of good 'ol country boys with the right equipment, strength and know-how to do the job) and save your money by NOT calling TruGreen.

I had Trugreen service this past year—the front yard was better after the year, back never showed promise—still weeds, crawling grass and dog doesn’t help. I was questioning keeping Trugreen or getting another service. I came home Monday and a door hang card was on the door saying the yard was treated. Over the weekend, I had to watch two dog who used the rear yard to do their business and play (tear up). I was very upset to see that service man had treated the rear yard, as I hadn’t had time to clean the yard, as it rain cats and dogs all day Sunday. I found it very confusing how he had treated the yard, not only did it rain all day Sunday but it was freezing Monday.

Good initial contact and the first of six lawn treatments seemed to go well. For the remaining treatments they sent a different technician each time and each time the technician treated a different section of lawn. The result was that our lawn ended up looking like a patchwork quilt. I tried to contact a TruGreen manager on several occasions to correct the care but could not get anyone to return calls or emails. Now that the final bill is due (about ten percent of the total cost) their accounts receivable folks call daily. Just looking for contact....

Dec 28 2020 I called to schedule the next service. The agent told me I could do Jan 4-6. I said I want 4 because I dont want my dogs come out. Today me and my husband waited for them, Trugreen app doesnt show anything. I called and they said my scheduled is 6. I just feel lost and mad, I wish just tell them I have right to know and want to cancel everything.

I was so excited to find a service with a guarantee of not ONE mosquito bite. The salesperson guaranteed that this would work and shared some experiences of other customers and convinced me that it would work in our yard. Although I was skeptical, I figured that it was worth a try. We experienced mosquito bites after every application. We had re-applications, yet still were bitten by mosquitoes. At one point, we were told that a manager would view our yard and that never happened. When I called to cancel, I was told to give it another try.

This company has a rating of 1 1/2 stars out of 5. That is higher than I would rate this company. In October I received a call from a manager at TruGreen. They were running a special of $29.95 for the first application. Basically since it was so late in the growing season, the man said he would apply preemergence and then in the spring add other substance to get rid of weeds and make the lawn look green. I recently purchased this house and the lawn hadn't been taken care of well so I agreed for this one application. He said they would call a day before arriving since I had dogs and locked the gate.

I was being charged for people to come sit in their trucks. They withhold information. They take out money from your account and leave you with heavy overdraft fees even though you're supposed to be on a pay as you go instead of automatic payment. They charge you more than once. Don't let this company steal your money.

I asked for pest control in Sept. Was told not til spring. In Nov tunnels all over yard. I was finished with them. They confirmed that also. They knew it. I came home today with lime application I never ordered. I limed lawn already. One hand no idea what the other is doing. Corporate allowed a free pesticide because the man who came to talk to me about their service was wrong about no pesticide needed in Sept. Please I am very upset. I don't want them near my lawn. Total lack of communication.

I saw some brown spots on my lawn and so decided to start a TruGreen subscription. They convinced me to prepay for a year for a discount. I have seen their trucks several times out and about and so I had no reason to believe it was a scam. Well. Scam it is. The first time they said they were coming and then that they had been and sent me a detailed report of what work they had done. The timing was very precise: 12:37 I think it was. I work from home, in a gated community, with cameras everywhere. We also have three dogs who bark like crazy anytime someone sneezes within 3 miles of us.

I chose to have TruGreen do my lawn care this year. The first service person came, knocked on the front door, walked around the house, and left without performing any service. He left a report of what he supposedly did in our mailbox. We were home, and he did not know it, so he thought he could get away with doing nothing. Today we were supposed to have a lawn treatment. I was out all day in my yard, tending to plants, waiting for the service person. I needed to speak with him. I waited for him all day. No one came. When I came in the house I found I had received an email stating the person had come and again, what he supposed did. Good grief! Again!! No one came, no services performed! What a shame!

I signed up for Trugreen hoping to improve my lawn. I paid for a full year upfront including aeration and overseed. I didn't want to renew for the next year. I thought since I paid for a full year upfront, they would ask me before they continued the aeration and overseed again. They showed up in mid August, when it was still 90 degrees outside to do this service, which is way too early for an overseed. I talked with the company reps, I told them the service did nothing for my lawn, and I didn't even want the service, and they refuse to remove the charges. I will never deal with this company again!

I have been with Tru Green since they started, but until now they have completely lost the entire concept of customer service and accountability. I had to continually call and email for them to return for balance of applications due. Being a prepaid customer I should not have to do this for several years. Over and over I was assured this would be corrected and each year it was not. One month they came to do 3 paid application within one month, that was counterproductive.

Ruined our lawn and some shrubs by poor management. Worst situation is aeration and seeding. Prepaid and they arrayed but didn’t seed. They promised to do a free service for both and they have scheduled at least 5 times with dates, and not shown Up or cancelled them without contacting us for all 5!! I call each time and speak to different representatives around the country who say that they will get it done. Like GROUNDHOG DAY, the same thing happens. They are not able to let me speak to our local office that actually performs the work. They say that they will have a manager call me, but no one does!! Stay away from TruGreen. They are horrible!!!

After 16 years of caring for my lawn and keeping it beautiful, I had it at the perfect place to turn it over to a company that would continue to keep my lawn Nice. WRONG! Seven months after Tru Green took it over, it looks worse than it ever has. Weeds totally out of control where I now have to kill the lawn and re-sod it. It has never really looked green since they took it over and insect troll that they said they would take care of ended up costing me an extra $360. Terrible decision to go with Tru Green.

AVOID THIS COMPANY AT ALL COSTS, THEY STEAL MONEY AND DO A BAD JOB! On my first monthly bill I was told it would be half off, yet I was charged full price. I should also mention that during my initial call I was informed by the representative that overseeding and aeration were included. On August 17th I received notification that my aeration and overseeding would be performed. Because I hadn't asked for this, I called Nya to discuss. That is when I was told it was not a new or separate charge. In that call I asked when the techs would be here, as most of my grass does not need the overseeding, and there were specific areas I wanted to point out for the seeding. Nya let me know they would notify me before coming.

I never asked for insect and disease control. They charged me for it. I did not ask them for tree and shrub services that they claimed they did and charged me hundreds for; I had to buy several different sprays for insects/spiders for my roses, willow trees, berry shrubs, and cherry tree, so don't know what they did. When this was brought to their attention they said would cancel future services but not refund any prior. Their bills they send they called for payment on two occasions, we gave them credit card information over the phone, they must have not processed then sent to collections, once paid they cancelled the lawn services, but of course kept charging for the shrubs and insect control I did not ask for.

STAY AWAY from these guys! They don’t care and don’t know what they’re doing. I was sold a plan over the phone from a guy named Bob who told me I’d have a green lawn within weeks. After prepaying almost $600, my yard looks worse than ever. The few times they have have come out, they haven’t completed the work.. And what they did complete is laughable to put it politely. I’ve called twice to speak to a district manager and still no response. The pics uploaded here were JUST taken after the guy said he aerated and overseeded my yard. You believe him? A complete ripoff! Don’t use them!

TruGreen just doesn't do the job. They don't show up. Then they send you a text telling you your service was completed. You have to be home and maybe they will show up. A total waste of money. Would not use again or recommend.

This was my third treatment for mosquitoes. Still seeing mosquitoes. When I called customer service he could care less just worried about payment.. When I signed up the young lady claimed they were the best. I should’ve done my homework better..

Was able to speak with someone who actually knew their stuff so I feel much better about everything going forward.

I have used TruGreen for years. However, last week they completed an application for weeds. Since they came to my house, the grass has large burn spots. My sod was new and it is now burned and the spots are spreading. TruGreen has made no attempt to send anyone out to even look at the grass. They keep stating its scheduled. However, nothing has happened and my lawn is destroyed in places and getting worse by the day. TruGreen asked for pictures which we sent. The reality is they need to get out here and look at this but based on what other people have said, I’m wondering if that is going to actually happen.

Employee with no knowledge of lawns over applied product+ killed lawn. No call back from company to even see dead lawn. Not the 1st time this happened. Tru Green bought out the local company I previously used.

So this has been my first year of using TruGreen Lawn Care for caring for my lawn. If I showed you pictures of how bad my lawn looks, that alone would steer you away from using them and rightfully so. My horrible experience goes beyond that problem. I would call when I had issues starting to pop up with my lawn. I scheduled a re-application for weed control. I had not seen them much maybe one time since the initial visit and now I am in June at this point. So I was told I was on the schedule. That day would come and no one showed up. Now as many during the present circumstances, I work from home so it is not like I would not know if they have been here. Anyway, so I would call back to find out what happened and they told me I was never scheduled. They said they would schedule me again and gave me a date of over a week later. That day would come and no one. This has happened to me 5 times.

Commitment to customer satisfaction is a tall tale. They only commit to getting their money. Numerous calls to them to rectify the issue and they never did. I firmly believe they don’t spray but merely put lawn signs and ask for payment. They claimed some weeds are tougher to deal with than others and need a different product. Wouldn’t they know this from the first visit and bring said product on follow ups?

I started my service in Feb, 2020 with TruGreen/TruBrown. After my first couple of application I notice my lawn was getting brown spots in it. I brought it to the service person attention. He took a picture of it. Needless to say my lawn was pretty and green, when my service started. Each time they come it got worse and worse, I requested to have a manager come and look at it well!!! Much to my disappointment and surprise he started to argue with me and telling me his grass was getting brown also. I was in touch with customer service a number of times to no avail - only promises. The end of August a manager call to say there is nothing they will do and refused to take responsibility for it. That's appalling. Something must be done.

Unfortunately, seems like no one cares in this company, no technician, who never show on a scheduled time, normally it’s about week or two later, no people in a office showing any concern about trees problems, I was calling 2 months about my trees dying from insects, then finally prepaid for the special service (whiteflies drench injection) but still waitIng, more than a month to be done. We are still waiting. Mosquitos service must be once a month, but always 2 to 3 weeks later. No show, no calls, customer service very nice, but nothing changes after complaining. I am at loss. Looks like this company operates in a third world, not in the Great America. Disappointment is an understatement.

Everyone of the technicians who serviced my lawn or mosquito care always approach their job with utmost professionalism and with kindness. It has been a pleasure to talk and let them know if something is not done correctly. Thank you and at this time of the virus and continued efforts.

Despite my numerous complaints following Unsatisfactory services on their behalf, they failed to rectify my concern. I would never recommend this company. No Proper customer care, always a rush job, no commitment to excellence and certainly no value for money.

I have been a customer for 12 plus years. I always did their fill service program which I always prepaid. The last two years their service has gone downhill and their prices have continued to go up. This year they managed to kill my front lawn completely. I have been call for two weeks trying to get someone to come out and take a look. No one has returned my calls or came to look at my lawn. I have requested a refund for all services I have not received and have not gotten it yet. I am to the point of taking legal action. DO NOT USE THEIR SERVICE. VERY VERY POORLY MANAGED!

I called today and manager informed me that I should be calling after every Chemical application On the lawn if we still have weeds. It’s August. Lawn should not have weeds. ThEy have been doing applications since spring. Money basically goes down to drain. Very poor service. Be aware. I am not sure w

I hired them at the beginning of last season for the full, complete service...Two years now. This season, I complained to corporate, but was dismissed by the local TruGreen Co...saying I just need to be patient. They are not worth the cost...not even close. If I could show pictures, I would, and you wouldn't be impressed either!

We have used TruGreen for several years for chemical treatments on our not for profit housing community. Over the past couple of years, as off site management I noticed that conditions were worsening but we were still paying for service. Last year, during an on-site supervisor’s illness, I became more involved/hands on in operations on the property. I found that TruGreen would bill us for service, but no one could verify their presence on property. I chose not to renew their contract for 2020, but after spending at least a couple of hours with Stacey, their sales rep, I was persuaded to give them another chance.

TruGreen promised to improve the health of my yard, bushes and trees. I really went with them as my trees were getting attacked with what my Cousin/arborist from New York call the maple tree borer blight. Bottom line the initial treatments helped the trees, but the grass service was no better, and often worse than the competitor I was with. I had to call to two and three times for reservice for Poa Annua and Dallisgras - they said they put pretreatment down, but why would I have it prevalent, then when it came up in the spring, "Oh it will die with hot weather." Finally on 7/28 the service person, new to the yard, asked if there was an easy way to get in the back yard, and I told him there was a large double gate on the east side.

Signed up for perimeter pest service last year. Never signed up for this year yet they came out and sprayed and sent me a $107 + bill for something I never requested. (I decided not to sign up this year because of my dogs.) I called TruGreen right after they came out 2 a month ago (saw the sign on the property) and told them I didn't sign up for the service this year and was not paying for it. The rep said he would go ahead and cancel the billing. So every week now I get calls from TruGreen for payment.

I hired TG back in April 2020 and it was my first time hiring a service, BIG mistake...I agreed to pay monthly and it was in writing too. They charged my credit card full price and not monthly like agreed. From April til July they were supposed to apply 4 times and they only came twice. My grass was even worse after they applied whatever they applied. The first time they came they were gone in less than 10 mins and I have a lot of grass area to cover. The kid just went back and forth really fast and leaving lots of areas untouched. The second guy came and he took his time but the odor was so unbearable I had to close windows. He said it's because the stuff was sitting in storage for a while. Too much info sometimes isn't a good thing.

Started my service in June 2020. Good results. July 16, 2020 A tech came out to service my lawn and he over sprayed it with weed killer. He killed my good grass and had lime green stripes going across my front yard. I already had a nice lawn, but with my husband working 10 hours a week, so I thought I would give him a break from lawn care. Tru Green killed my St Augustine grass in my back yard, the sides of my house and behind my fence. My back yard look like it had been burned.

TruGreen Lawn Care has failed to live up to the promise it made to me when I hired this company and paid a year in advance. I was assured a lush/full lawn free of crabgrass in a couple of months. The company has been servicing my lawn for 10 months and my lawn looks a lot worse than when we started. I now have a lot of weeds in my backyard and quite a few bare spots. My front yard (my main concern) have very large bare spots. I am ashamed of the front of my house and I have been calling TruGreen every other month complaining of the lack of progress. I have wasted my money by hiring TruGreen and I wish there was a way to get my money back.

Service is as many others say-terrible. Calls not returned, complaints not addressed. Don’t get sucked in. Get, whatever services you need, elsewhere. I cancelled account and hopefully they will follow up with the request.

Canceled their service today after over 3 years of being a loyal customer. Their technicians aren't smart enough to read their service ticket which has the code for the locks on our gates! They say they can't service our lawn and they just leave. This happens 3 or 4 times per year and I shouldn't have to call and deal with it since they have the codes! They need to hire smarter people!

2nd year with TruGreen, last year was great. The young lady did a fantastic job of spraying all over the yard. This year we have a different guy who puts down fertilizer with insect granules. I complained that this was not mosquito control as the granules aren't even rated for them on the pesticides own site. Plus on TG own site it describes how the mosquito defense is applied with a spray only! They did it a second time and luckily my cc had expired so I didn't pay the fools by mistake. I finally convinced them they have to use spray and the guy came, sprayed a few pine trees and left. He claimed to use the exact same amount of spray the girl did last year doing the whole property.

I had a beautiful lawn and to be honest TruGreen has been doing my lawn for years. Then one day they came and 2 days later my lawn was dead. I called and someone came to take pictures but offered no help. It's been 2 weeks now and despite several calls to them they remain silent. Meantime my lawn has turned into giant patches of weeds and dirt. TruGreen is fine until they kill your lawn and then GOOD-BYE.

Extremely expensive waste of money. Left horrible dry spots on my lawn and I was a customer for YEARS working with them to try and fix my yard both front and back. I am very patient when it is something I want. I worked with TruGreen through so many excuses and did exactly what was asked of me and my yard looked as bad if not worse than it did before they were hired.

I hired TruGreen to service my lawn. At first they were o.k. then I noticed a type of weed that just wasn't going away. They said they would send a Technician out. Check all the cameras. Said he came out but he did not.

Called to have them come out for a palm tree, never showed, called back and had to explain the whole scenario as if they never heard us before. The person on the phone tried to hard sell services to my wife and when I asked if they had a record of a call he became rude. Will never use them.

If you ever have a problem with this company don't expect a resolution. We had grass planted in a large area in our front yard and the guy came June 24 to treat our lawn and drove his piece of equipment right through the newly planted grass. I called right away on June 25th and asked to speak with a manager and was told a manager would be out to look at the damage within 72 hours. It's been 11 days and I have called them 6 times and I'm still waiting to speak with a manager. This company is a joke.

In 2019 I paid for a specific number of treatments to my lawn. I paid by check. On February 27, 2020, I found a bill in my mailbox for $57.17. I was not home. I called the next day and told TruGreen I did not order the service. I was given a cancellation number. On July 2, 2020, I got a letter from a Collection Agency for $57.17. I called TruGreen on 7/3/20. I was told that even though I did not request their service, nor did they have my credit card on file, and I had not paid them in advance, their service is recurring every year. When I called today, I was told that if I did not want their service for 2020, I had to call them. When I asked, "What If I had Sold the property prior to 2/27/20," I was told that as homeowner of record, I was responsible. It's a good thing I did not get another lawn service for 2020.

If i could give a no star review I would. This has been the most unprofessional company I’ve ever worked with. Good luck getting a manager on the phone, or anyone to call you back because I tried two times today and never received a call back. They made me pre-pay for a service in advance, never called me back to schedule the appointment, then rescheduled the appointment without telling me, showed up, spent 10 minutes doing nothing to tell my tenant they have to reschedule because they don’t have time.

We have had Trugreen spraying our yard both the front and backyard for about three years for mosquitoes now. Last summer we got so frustrated with them never showing up that we switch to Orkin. We received excellent service from them! I think we are going to switch back permanently to Orkin. We have a dog that we leave outside so we have to pay someone to sit at our house to let our dog in while the spraying is done & until it dries. Since they will spray until 6 PM we spend quite a bit of money paying someone to do that. Most of the time they don’t ever show up to spray and reschedule for the following week. There is a HUGE lack of communication between the main branch and all the little branches throughout the states! They were supposed to come yesterday. We got multiple text and a voicemail and email saying they would be arriving.

I have called the 800 twice without any actions or call back as requested. My salesman told me if there was an issue they would come out and reapply! Now they say its scheduled for tomorrow. Missed the big party on Saturday after calling last Tuesday. I will not use this service again. I was a satisfied customer last year. Applications have not been performed the same as last year.

Photographs speak for themselves. On not one occasion has TruGreen performed a full service without cutting corners. Attached photos are reflective of the amount of your yard will be fertilized. Hire them at your own risk.

Bombarded by calls to get me to sign up. Huge mistake. Billed for services not performed. Customer service (even retention calls) unanswered. Classic pe focus on customer acquisition, to hell with the service. Pathetic.

TruGreen laid down the pre-emergent too early in the spring. Then as the ground warmed I had crabgrass everywhere. The manager came out and said it wasn’t crabgrass but then sprayed for it anyway. Then they killed it but then they sprayed again. A week later they put down another round of fertilizer. 6 days later they did it again. I had burn spots, the manager said it was a gas spill. Gas had never been on my yard. They came out two weeks later and hit me again and then hit me again today. Since April 2 they have fertilized my yard 7 times. 4 times in the last month. 3/4 of an acre of beautiful grass one month ago now looks like a drought ridden wasteland.

The product is quite good, but the company suffers from poor customer relations and resulted in a mid season cancellation. I had an application in late May and waited 10 days without seeing mediation for a portion of the yard. I contacted them and they indicated that will come out and repeat. On the repeat day, the app indicated that the service was completed, but they never came out. When contacted, they reported that potential bad weather and heat prevented the spray and they rescheduled 5 days out. On the next attempt, the tech came out and instead of spraying, checked the account and saw the date 5 days prior and failing to do additional research, figured the property was sprayed 5 days ago and could not do again and left. I called and it took 2 days to get a response and they report that it takes at least 2 days to schedule a visit. I canceled service as communication and superior service support must be a hallmark of the provider.

I had tried, through the national TruGreen phone numbers, to see why no one had come to service my lawn for 6 weeks. I was finally given a schedule that wasn't cancelled (I had been cancelled six times). The local Topeka manager, Isaac **, came out, fertilized my lawn and sprayed my weeds. He even gave me his personal contact information in case I had future problems. He has a PhD in turf care and was very knowledgeable, using different kinds of weed killer for the specific weeds I had. He also did my third treatment, which included a slow-release fertilizer to keep from burning my grass. If it wasn't for him, I would have cancelled my future sprayings and asked for a refund. He is awesome, personable and a great asset for TruGreen!

On May 29th of this year I filled out their questionnaire online and assumed I'd get a call right away, which I did. I told her I want someone to come out and look at my yard and give me a quote. She said someone will call me back. I then asked "so you called me to tell me someone will call me?" No response. Anyway, here it is June 15th and still no call. I had back surgery and am unable to treat my yard myself at this time. But, since they didn't bother to call me back I ended up purchasing weed sprays and had my wife do her best. I think she did just fine, certainly a lot more effort from her than I got from TruGreen!!

After mowing my lawn and early morning (which I never do because we are in high country) so that the application will be made I waited all day and adjust my schedule several times, even waited outside in the heat for the technician who was going to come between 1 o’clock and four today according to their schedule. There is a note in my file to call at the gate because the gate is not been working properly. Elliott never called even though I was looking out the window for 3 1/2 hours because of the heat. I have the driveway in full view my neighbor has a camera, and no vehicle with a true green logo ever came by today. This company is not about customer service they are about their own agenda giving you nine hours notice as if everybody’s schedule wraps around them. They are unreasonably demanding that you fit their schedule and when you do they don’t show up.

I have had TRUGREEN for about 2 yrs. When they started, my lawn was in excellent health. Trugreen said they could improve and protect it and make sure it stayed excellent. Now the lawn is stressed and dying in spot and strips all over the lawn. There is no direct number for the local office that does not go to a national phone tree in New Hampshire. They promise a call back in 48 hours. So far after several requests for a local Mgr. to call since last week, not 1 call nor anyone show to talk with me about the lawn. Extremely poor co-ordination and really lousy customer service now that they have damaged my lawn. Most published numbers available locally are not in service. What is so hard for a manager or district manager to show up, return a call or contact me for corrections to be made?

My bf hired someone from your company to come and cut our grass. Unaware that my bf hired someone to cut our grass. I can see a man throwing branches, small flags that go on the ground. He threw them on the driveway of the house. I went outside to ask him “May I help you”. I didn’t know who he was. He started rambling derogatory sexist things to me. Saying “men aren’t respected”. “Can I go back to being an American”. “All women know how to do is be pretty and sit behind a computer”.

So on 5/28/2020 Tru green serviceman went to neighbors house and sprayed their lawn. Then they left the receipt on the neighbors door, showing they did my service. I called on June 1 and supposedly the Cust rep put notes in computer to have them come out to do my yard, which is what I pay for not the neighbors yard. I called back today and they did not even have it scheduled. This is the worst company to do business with, there is not a manager or supervisor that will be able to help. Unfortunately I prepaid for the year, but this will be the last time I ever use this company. I cannot believe the ineptitude.

I had a lawn service scheduled for two weeks out set on April 29th for service to be completed on May 14th for a lawn aeration. No one showed up so when I call they tell me, "Oh sorry. The equipment broke. We rescheduled you for the 21st." My brother in law stayed at my house as I was out of town and said no one came. I got home on the 23rd to verify my lawn had not been aerated. I called Trugreen and the customer service rep admits that technicians sometimes get overbooked and hit complete on a job without ever completing it. Per the service rep, he rescheduled the service for the 26th between 9am-12pm. When no one shows I call and get told, "Oh no. He was wrong. He set it for the 28th." I requested a refund and will wait to see how long that takes!!!

Online it reads Service in Binger, OK. You call tell them where you are located they reply “They don’t serve Binger”! Also we were disconnected 3 times before they finally told us they DO NOT service Binger! So don’t waste your time! FAKE ADVERTISEMENT!!!

They deserve a zero rating. Or less. I have been on the contract with them for the past 3 years and somehow my grass didn't really improve much if at all. Constant fighting with a supervisor as they are supposed to perform free of charge service calls upon customer satisfaction guarantee. I was never satisfied as my grass looked like the before photos on their website, never like after, I wondered why. They investigated the technician that admitted that first time he didn't know he was supposed to treat the backyard, next visit he forgot to do it, then he was unable to perform the service because it rained and the property was too wet (why coming then if you can't do it). Every time it was a different excuse while they kept charging my credit card on file.

We signed up with TruGreen to provide us with Lawn Care Treatments so that we could improve the quality of our lawn. Less weeds and more grass. We prepaid for an 8 treatment contract. We have roughly 1.5 acres. The first scheduled visit they showed up and could not treat our lawn because the driver said they did not have enough product because whoever signed us up did not provide them with the accurate size of our property. They thus rescheduled.

This review is about TruGreen Lawn care service. It’s to warn potential customers. Please before you get involved please check reviews on truGreen lawn service. You will find there is many, many, one star out of five stars ratings. There is a reason because I am one on them unsatisfied customer. I signed a pre-paid contract for one year. After eight months my yard is worse than what it was when they first started treating my yard. My yard had some Dallas crab grass very few. After eight months come to find out talking to the service man that they do not treat Dallas crabgrass. So now I have my yard with triple the amount of crabgrass since the first day they started. My yard looks really bad now. I asked them to please help me with my yard. Was told it would be reported to management. After calling again there was no record of complaint. So The reason I hired them was to get rid of all the bad stuff so I could install new grass in some areas.

We bought our new home in February and were very excited about getting our yard in order for the spring. We live in a humid climate so the mosquitoes were always an immediate concern. I called TruGreen to come look at brown spots in the yard and set up a fertilizer schedule. As a bonus, I was sold on their “amazing mosquito defense tested in the Everglades of Florida.” First week they came out and fertilized, aerated, and then treated for mosquitoes. We were very excited about the prospect of not getting bit while working in the garden! So the very next weekend we attacked the flower beds in the backyard. Typically I’m not much of a mosquito magnet but my wife is apparently a delicacy to them. She was covered in bites... Sensing her frustration and the feeling of being helpless in her misery I promised to call TruGreen first thing on Monday. I mean, they have a guarantee right?

Company is dishonest. Just out to sell service that never gets done, keep telling customer they will be there the next week and never show. Don’t waste your time or money. Try to get you to pay for all applications in advance and never come to apply. This company should never be allowed to be in business.

Several weeks ago received a letter from TruGreen regarding the first attempt to collect my debt. I logged in to my TruGreen account online and saw no indication I had any bills past due. My account was up to date. So I disregarded it. Last night I checked my mail box and I saw the letter. It was a second attempt to collect debt. This time I compared billing address, went to the website, etc. and the only bill I had was for the most recent service. I was confused. I looked at the account number on the letter I had received over the mail and noticed it was different than the one I use for my services.

I was supposed to be getting a monthly lawn weed killing and grass growth chemical service. Two months in a row, I recorded on my security camera, the TruGreen Service truck pulls in the driveway, the service man gets out of the truck, he looks at my lawn for 10 seconds, gets back in the truck and leaves. He did nothing while weeds take over my lawn. I called the Corporate office and supplied them with the recorded action. I cancelled the service. TruGreen did not even apologize. They continue to want me to continue the service without a guarantee that I will get the service that I would be paying for. Even when they were spraying my yard, the service never helped the condition of my yard. I warned my neighbors about what was happening, and two of them also recorded TruGreen service not treating their lawns. They have also dropped the service. Don’t waste your money with this RIPOFF company.

My experience with this company was a nightmare and disaster. The salesman was dishonest and very misleading and because of it I am paying for my neighbors vet $$$$$. This company does care about you or your property. It's about the money to them. It's been a very costly experience and a learning experience.

I was an employee of this company 20 years ago so I know the standard of service that should be provided. This guy shows up at my door one day selling service so I figured what the heck, might as well get my yard looking optimal. Great salesman btw, friendly and outgoing. He added an additional aeration service to what we agreed on but I was willing to look past that since aerating would only improve results.

I have emailed several times to get someone to respond to the problems I am having. No response!! My yard looks worse than my yard has ever looked. I have suspected your tech hasn’t been spraying my yard, but couldn’t be 100% certain. I caught him in the act with the last service. He showed up, my sister told me he was here. 5 minutes before I got outside to talk to him and he was already putting his hose away. The only thing he did was wave his wand a couple times in front lawn.

Was very happy with their service till I got a different employee treating my lawn. This new guy misses many areas, runs the long hose over my flowers, so I guess it all depends on who is treating your lawn. I may change Companies.

I had a technician come out to my property for the first time, while no one was home. I have close to 9,000 square feet. On camera the technician only sprayed 1,000. Never bothered to go in the backyard. On his work order he notated spraying the backyard. He never did it. My neighbors brought it to my attention as well. I called customer service to complain and cancel my service. They offered to come back and spray they yard. But at this point I didn’t want to deal with them because the technician was dishonest. It was escalated up to management department. I got a call the next day. The rep didn’t want the videos, and she said there is no point going further because my account is closed. She refused to refund my account I’m FURIOUS. Because the lack integrity and professionalism. Please TRUGreen do not post a prewritten template about trying to fix the problem, when y’all had the chance too!!

Don't do this in Michigan, I spent $133. for aeration of my lawn, that was 6-8 weeks ago. Called them last week to ask when they would be here and received a promise they'd be here within in days - still a no show. I'm out $130, they suck. Good Luck.

Trugreen couldn't get my 1st service done until mid-May and yet their trucks serviced 3 other homes around me the week of April 27th, it pissed my wife off so bad she canceled the service. I was willing to pay the double amount for their service than other Lawn services charge that work in my area. Figuring that Trugreen was a large company and would be able to take care of our needs in a timely manner. Well come to find out, bigger is not better. I called a local guy, he was out the next morning for half the price for the same things and with 2 additional services above Trugreen's package. Use the little guy, they are hungry to work and provide the services you need, when you need them.

1. Dishonest: A scheduled technician will write up a service order, submit it to accounts payable, and then charge your account... when the technician NEVER set foot on your property. When you try to have your account credited for services not rendered… good luck! Misguided advertisement…that says, ”we promise to work until your lawn looks its best.” Not in my case. They unsuccessfully tried, failed and then deactivated my account and walked away.

Great marketing company, but when it comes down to it...it's way too big... they've sacrificed personal service by getting too large... I never know what time the technician (who I don't even know) is coming even though the app constantly texts me with the technician's ETA, but that ETA is never right and shows a little truck on a map route with a time window of like 8 hours??? Really? I tried making changes to my account and must have called 8 different 800 numbers and even couple local numbers but get to the same exact menu at corporate probably and then after trying to speak to someone always got a voice mail that was full.. But when I hit the key for "interested in opening up a new account" lo and BEHOLD I got a live person..

I paid Tru Green 2 months ago, they were on their third service to my yard. I have cameras around my home. The technician came out to my home on 4/8/2020 stayed for exactly 3 minutes! Only sprayed the portion of my yard where he parked, threw a tru green sign in my yard like he was throwing a dart then left!! I cancelled all further service with tru green and wouldn't recommend this untrustworthy company to anyone!

Aeration service was scheduled for the 1st and now the 6 of April. Today, the technician timeline was between the hours of 1:00pm to 6:00pm. Verified three times with customer service and once again- no show. This is truly unprofessional and now - 6:05pm customers service is closed.

This is a service report. Early 2019 I signed up with Trugreen for an annual service. In the beginning it was a nightmare with no exaggeration. I could tell that the staff was limited and every TRUGREEN Representative that came to my address didn't have any enthusiasm, (zero). Shawn changed my mind. He is a diamond in the rough. In fact, I wished Shawn could be cloned or duplicated and be spread over every office in the country. He has made me change my mind and approach and has given me the opportunity to trust Trugreen again. He's a trooper and goes beyond what is expected of him.

TruGreen does not do what they are charging to do. They killed my lawn and they charged twice and three times per month on every occasion they say that they provide service. They Charged $257.85 from Jan 2020 to March 2020 and when we tried to cancel they said that they would but then turned around and charged again. Please do your research on this company. They do not do what the say they would do and they would destroy your Lawn and Trees.

No problem with the service - the problem we are having is a lot of weeds in our yard. We have more dandelions in our yard this year than in resent years. Not sure if the product you are using is not doing its job or if it is not being put on enough. The north side of our house is full of clover and other weeds as well as the dandelions. Just bringing this to your attention.

TruGreen applied weed control and I still have weeds. When I called to tell them they sent out someone who did nothing. I called again and was told they would get the the next application. Still have weeds and they are getting worst. Also, had lawn seeded and the seed never came up. Called them and told them and they did nothing.

Over a week ago, I called a sales person Tim and inquired about the cost of a lawn service. Later on that same day, I cancelled that service and a confirmation was given. I was assured that there would be no charge to my bank account. This was a lie and a scam. March 23, 2020, my bank was charged the full amount of $613.45. It has been literally pure hell to try and get them to refund my money that they took without my authorization. They hire staff that cannot spell or do not listen and you have to repeat yourself numerous times. What kind of operation scams senior citizens. Beware of this lawn service.

Our old lawn care service was thru Rottler. They stopped their lawn care and gave everyone's info to TruGreen. We decided not to use TruGreen based on their reviews. We've let them know multiple times yet they still keep calling almost daily. Extremely annoyed!

I first used these guys in 2016. They burnt my lawn to a toast. They told me they'd fix it no charge. They came back a few times to try to bring my grass back but my lawn was gone for the season. Fast forward to today and I've getting billed by a collection agency for the so called make up services to fix my lawn from 2016. I'm being chased by a COLLECTION AGENCY for services rendered four years ago that were performed because they screwed up. And now they have a short memory on what they promised me...that they wouldn't bill me for the services done to try to bring back my lawn. DO NOT USE THESE GUYS. THERE ARE OTHER LAWN CARE COMPANIES WHO HAVE THEIR ACT TOGETHER.

I was charged for my last service and could not tell if service was done. There were not any TruGreen signs and not a receipt on door knob. The email I got on app said weeds were noticed and treated though the few weeds I have are still green and growing. Not sure if he treated the wrong yard and got mixed up but am wondering if I got my treatment. Until this last service been very satisfied with service.

Very happy with the care and performance of the lawn care workers. If I have special issues they are taken care of immediately. The workers are very friendly and caring about my lawn even suggesting additional care that can be taken.

Thomas has been your Rep with us for over a year & he ALWAYS does an excellent job for us. He explains every application & what we need to do to obtain the best results. Yes - I have recommended him to our neighbors and one of them now has TruGreen.

TruGreen is doing a very poor job of controlling the winter weeds in my lawn. It seems that there is a different operator each visit so that there is no one accountable for my lawn. I am a long time customer and I pay in advance in full for the entire year's service. I hope this situation improves.

We are always so pleased when Tate ** comes to care for our lawn. He's polite, thorough, and careful about this work. There is no mess to clean up after he leaves. He's a keeper. Enough said: we'd recommend him any day.

I had Trugreen for 2 years. After 2 years of them spraying my yard they claim they came out in the November and December and sprayed. If so then they would have sprayed my dogs also with poison. After some lady called me claiming I owed for 3 months I told her there is no way they came out because my dogs were in the backyard and they don't spray when dogs are out. The lady said, "Cant help you with that," and hung up sent my bill for 150.00 to collections. Called them back they said it was more than 150.00 and claimed all the supervisors where in meeting.

I have been with the company for over 20 yrs. Over the years my service has gone down due to lack of application by the tech. I have complaints on more than one occasion that the tech wasn't doing my entire lawn. I have cameras on my property that monitor anyone on the property. Each time the tech comes he shows on the cameras two time - one when on the porch and one time going down and back up on quadrant of my property. I have 3/4 of a acre lot covers by camera. He don't finish the front two side and back at all because we are not at home. I like the service if done right. My wife points it out every time and I started to catch it and the lawn tells the story. I'm not looking to get free service. Just want what I pay for. I'm a disable Marine Vet forced with stopping my service and try to do it myself to stop paying for poor service.

After they destroyed my lawn in 2019, I contracted another company to begin to repair the damage caused by TruGreen. I had made 3 formal complaints to TruGreen over the course of the 2019 season and nothing they did fixed the problems, it actually made it worse. I now have bare spots all over my backyard and more crabgrass than I started with.

I used their company in the past (for several years)! I stopped service due to the continued calls about upgrades to service. It got to be harassment. I started having grub issues and called today to obtain an estimate. I told the sales rep that I was reluctantly returning to obtain an estimate. I told the sales rep of the past issues but was willing to possibly give the company a second chance.

I was not happy with the Trugreen's performance on my yard. Many clovers and weeds after three plus years of service. I decided I was not going to renew my service. As both of myself and my wife work full time, we received a message that Trugreen was going to service my lawn. When we were able to call to cancel, it was after hours. I received an invoice and spoke with a customer service representative and was told the service renews automatically so I am stuck paying for a poor service I do not need nor do I want.

We paid $714 for one year of service from July 2019 to July 2020. Received a bill for the last two services because we "used all of our money". Total scam and they think they have a blank check. Don't be fooled.

My red oak was fine and then TruGreen sprayed my lawn and the tree started to decline, when I called them about the tree they would say the spray they use did not harm the tree and then started avoiding me. I continued the lawn service because they said it was not harming the tree, but the tree kept declining and I ask them if they could help me with the tree, they came and took samples and sent them off to A&M and said they it showed that they did not cause the issue. I called out 3 different arborists and they all said they it was caused by the chemicals used by TruGreen. I keep reaching out to them and they will not make it right. They continue to not pass on the information about not spraying around the tree to the techs that come out to treat the yard. I have photos of the tree each month for the past year and it shows the decline.

I purchased a years lawn treatments from TruGreen. After 10 months of treatments the weeds in my lawn were still there and taking over my grass. I called and complained and they sent a different tech out to spray. After he looked to see what the prior tech was spraying he informed me that the wrong chemicals were being applied to my lawn. After one application of the right chemicals the weeds started to die off. But then Trugreen sent me a bill for 2 treatments for the month of August and October. Keep in mind my year treatments were not supposed to end until November.

They did it backwards. My grass died except for a few clumps behind my house. I have some type of aggressive grasslike vegetation growing in my driveway. And my lawn is full of various weeds. I even have weeds I have never seen before! I had two houses with them with the same problem. I was told that they wouldn’t go out and respray for weeds in my driveway if I canceled my account. Apparently, they only make things right, if you keep paying them. Plus their sales is super aggressive and sketchy. You will be sent text messages and be called about additional services. When I canceled my accounts, I still received phone calls and mailings trying to get me to buy services. It’s never “We’ll restore your lawn since we killed it.” I was legit told “We have to make it worse before it gets better.”

We had Trugreen as our lawn company and last year they ended up killing our lawn. Our neighbor who also has them had his lawn majorly damaged as well. Although they said it had to do with lack of watering, that was not the case. So in July of 2019 they sent two sales reps out to our home, Adam and Teddy, to try to resolve this issue and have us sign back up. They promised us 20 trays of plugs, as well as mosquito, tree and shrub, etc. services at no additional cost so long as we pre-paid for the year which we did. ($560.00). Shortly after us prepaying we received bills from them for each "free" service. We called both Adam and Teddy who assured us this was a mistake and they would take care of this....We had paid for one year of services.

I've just signed up online. I requested to speak with someone on the first visit.. After several days and already crediting charge card. I get a robot call saying they'll be there tomorrow with no time indicated or that there'll be someone to speak to. I am not real comfortable with this type of service. The chat line said I can follow the tech on the app!

This company is awful. One person is worse than the next, from the techs who come to your home who know absolutely nothing about lawn care to the customer service people who don't have a clue what is going on. They pretty much killed my lawn from applying the wrong weed killer, then did it again. They never send the same tech so they don't know anything about your lawn. The customer service is awful, they are nice enough, but constantly making mistakes, say they'll call and fix things, then never do. This is the worst lawn care out there, they are a joke. Do NOT use this company.

I switched my lawn care to TruGreen from a previous lawn care company because the previous lawn care company raised their prices significantly. TruGreen came in after they evaluated my lawn and quoted me close to what I previously paid so I decided to make the switch. Near the middle of summer, my lawn started to show brown spots that started to enlarge as the summer progressed. Near the end of summer, I have never seen my lawn in this bad shape. I called TruGreen and after several attempts they finally sent someone to check my lawn and their solution was to give my lawn another treatment. Shortly after that, I got a bill for the extra treatment but my lawn never recovered.

Today was the day that TruGreen was scheduled. This is a lease property, I was supposed to have a 2 hour window so that I could be there. Absolutely no calls and no communication. At 8:30, I had a text from the tenant who said that TruGreen had already been there. At that time of the morning, the grass is still wet from dew, and every pre-emergent that I have ever applied requires that the grass be dry. I don't know how effective the treatment will be; sounds like a wasted trip. I had used TruGreen before and after a full year, the yard still had weeds. I explained my previous experience with TruGreen & chose not to be on contract.

Take my advice, run away. Your lawn will be better off if you just water it. It is painful to watch our once green lawn become a very anemic yellowish green while our neighbors who use Lawn Doctor have a beautiful green lawn like ours used to be. I would not recommend anything to do with TruGreen and suggest they remove the word green from their name. TruGreen, Don't bother with your "we will look into the problem" comment you usually respond with, we are way past that point! Let's call it what it is, you are crooks!

Saw some of the reviews are favorable while others are not. I think in all fairness, it all depends on which state you live in and the people who works for this company. We tried TruGreen when we first bought our home, at first it was good but after that, it all went downhill, so we stopped using them. This morning, I saw 2 TruGreen employees pushing a feeder on a neighbor’s lawn. I find it really odd that they were putting fertilizers on FROZEN ground when the temperature was 29F!! I think TruGreen ought to be honest and transparent with their customers especially those who are from foreign countries.

Nothing, “True” or “ Green” about this company. Our weeds & crabgrass are worse than when we started service. We have bald patches, on the lawn. All of these problems were promised to be addressed in the service, when we hired them. The year end review person did not acknowledge my concerns. Instead Asked if, I would renew the contract!!!! When I called to pay the last due bill, and express my dissatisfaction, all the lady on the other end wanted is the payment!!! No, I would not recommend their service. In fact I have had family and friends ask, and I discouraged them. A very poor experience.

I had a technician show up at my house to apply potassium as the final application of the year. When I arrived home I noticed there wasn’t any evidence on my lawn that the potassium was applied so I looked at my Nest camera to verify it was done. The technician came to my house and sat in his truck for 18 minutes. The only time he got out was to deliver the paperwork saying that the job was done. I called TruGreen to rectify the situation and I was initially told that I had no evidence of this so a technician would have to come to the house and verify it. They said they knew he was there because they have GPS on the trucks. I explain that I had 18 minutes of video and I would send it to them.

I have tried to maintain my lawn for many years, but never had the time to do so properly, apart from watering. I decided to hire TruGreen to help manage my weeds, and to get a healthier looking lawn. Midway through the summer, I tried to contact them to express my disappointment in the service. No follow up. The same at the end of the summer, and this time they sent out a man to assess my situation and their remedy was another treatment. I can honestly say that my lawn looked no different at the end of the treatments from the beginning. It was a terrible waste of money and I will never use them again. Having read other complaints, I will ask in advance that TruGreen not express its concerns and then ask me to contact customer service. I tried that already and nothing came of it. What a terrible waste of $500. Look elsewhere for your lawn maintenance. That is my suggestion and what I will be doing in the next few months.

We are on a military base in an RV Park where Trugreen is allowed to spray for weeds on desert landscape. The idiots over-sprayed, used a high concentration and colored everything a horrible orange yellow. And I mean everything, the big decorative rocks, the red rocks, the electrical and water covers, the concrete, the white sand. This stain got everywhere, our shoes, clothes, and ruined the floor of our brand new RV.

I had signed up for yearly lawn service in May of 2019 and had prepaid for entire year on 2nd May in full. I was told that it covers me through end of April 2020. Today I receive a call from the customer service saying I need to pay $32 as charge for the last service. When I told her I have already prepaid for the entire year, suddenly the reason changed. New reason, I paid $32 less in May and they will send a new invoice stating that, seriously!! All the way in December?? After more than 7 months?? Even if I consider there was a balance due, were you sleeping all this while??. I am in a possession of receipt from back in May showing no balance remaining with prepaid balance details. The rep wasted good half an hr of my time at work rudely repeating that I never paid in full and will send a new bill. These people are cheats to say the least. Please stay away from these crooks, they will try to rip you off of your hard earned money. You have been warned!!

I spent more than a half an hour on the phone talking to a gentleman at TruGreen about my desire to have someone do peripheral insect control. There was supposed to be someone from the local office to contact me and to give me a heads up when they were coming here so I could be here and talk to them about the pest control because I have a lot of pets that I didn't want poisoned. I also was going to talk to them about doing my lawn possibly and get an estimate. Instead they never let me know they were coming; the man showed up while I was gone and poisoned my entire yard killing the beneficial nematodes that I spent over $250, plus, time and energy putting into my lawn.

Signed up for text notifications of service date. Was not notified of a service date. Leaves all over grass. I work 12 hour shifts. Got home at 830pm to a note that service was done and I should water my grass. They fertilized leaves. When I called to say I was not notified of service date was told they apologize for that but would still have to charge me for service. Needless to say I paid 49.95 for a service date I did not approve and to have fallen leaves fertilized. I cannot even believe the lawn tech would have attempted to service my lawn on this date with the leaves all over. Awful service awful customer service!!! Very poor customer service. Cancelled the service and I will use a different service in the spring.

Updated on 12/20/2019: TruGreen sent me the same generated line from the office (Hi, please contact our customer care@truegreen.mail, and somebody will get back to you soon), The only persons who is gonna get back with you is the generated message mentioned above. I'm still waiting, called representative and still no answer from them. Give me my money back please for the year of 2019 that you stole from me. (Bottom line), quit trying to act like a politician that you're trying to resolve a customer complaint, when you're saying, "We are not giving you back your money that we swindled out from you." Respond publicly on Consumer Affairs to my response, no more of you saying, "Send me a private message." Give me back my money please.

TruGreen is a terrible lawn care company. Prior to using them, I had a very green lawn that looked great. Then when my work schedule got too busy, I paid TruGreen to fertilize, apply weedkiller, etc. Well, after two months of it, they destroyed my entire yard because they mistakenly applied the weedkiller that they apply to rocks to the entire lawn instead of the lawn weedkiller. I had to talk to several people until they finally acknowledged it and said they would try to make it right and apologized for covering it up. Next, while trying to fix it, they broke my fence, broke two sprinklers, and never could get it fixed, so my lawn looked terrible for the rest of the year.

These guys do your whole yard in 5-10 minutes. They do not take the time to do the job right and most often all I have been getting is fertilizer, and that’s it. After having TruGreen for a year, I have not seen any improvement in my lawn's health. I will not be using trugreen in the future and do not recommend them.

I started services in MD to try them out because I received a lot of advertisements in the mail. They came out the first time and did an analysis on my lawn and from there came out again to start the services which included the first treatment of fertilizer which was good. The next time I was supposed to receive services I got a text saying services was complete. I was home all day and also monitored my home security cameras and no specialists ever came to my home and completed any services but submitted to the company that he did.

We recently opted into TruGreen lawn services and have found out that our entire back yard has not been treated all year. We only found this out because we purchased an aeration and overseed at the end of the year and realized only the front yard was done. Not only were they only treating just half of our yard (we paid for the full yard) but not a single seed was even spread in the area that did have the aeration! When confirmed with the office, they did state they had it documented that the entire yard was aerated and seeded, which was a lie.

I've provided proof and talked to several people at TruGreen. Keep getting the same bill over and over again in the mail. I'm signed up for automatic payments and they've taken out money twice so far. They all tell me the same thing "I can't find that person in the system that you talked to last time, there are no notes on file and it shows blank which means we didn't get paid." So my statement showing that were paid doesn't matter to them because "it's blank on their side." I wouldn't even give a star but I have no choice.

I have had TruGreen for several years and every single year I have had to fight with them to spray my yard entirely! Creeping charlies and thistles continue to grow in the middle of my yard, I paid my bill entirely off, even though I disagreed with their performance and canceled the service. A few days later I got a call from the retention department asking me what they can do to make this right. First thing I said was to fix the issue of the creeping charlies and thistles. He said that he would send out a person to do a "re-treatment" and he said that if I am happy with that, then he asked if I would reactivate services. I told him that there is no promises, but we would see. He scheduled the re-treatment and they came out and did it. Now I got a bill for that treatment!

I would highly recommend "Tru-Green" if you want your lawn to be ruined in as little as 5 applications. I called and complained about many weeds and brown patches. They answered by sending one of their "so-called" lawn experts. They sent some kid with ear phones on (listening to music) and he did not have a clue what I was complaining about. I almost had to show him where the grass was not to mention the brown patches.... What a joke these people are. Again if you want your lawn ruined, I would highly recommend "Tru-Green"!!!

I’ve been to war, I’ve been in heated competitive battles, I’ve been confused, misused, Happy, SAD, but your company called me back early June 2019 to regain your services that I parted ways with a year or so before. THIS HAS BASICALLY BEEN 5 months WASTED of my LIFE I WILL NEVER GET BACK. My grasses growth regressed, your product filled my lawn with weeds that I had to pay extra money to remove. The Coup de grace I paid for Tree and Shrub service, which is another story within itself. Screws me on those service which I had one treatment remaining and this Dude name "Vanessa" called and I couldn’t take it anymore, so I cancelled asking for my remaining money back. Or my last DEEP ROOT FERTILIZING.

I signed up for TruGreen over the phone with a sales call. I paid over 700 for the year of service and I assure you it's been a nightmare. We have lived in our location for over 3.5 years and we have always maintained our yard, and this year we signed with TruGreen and my plants have died and the yard looks horrendous. When I complained the guy came out and said, "Well you have root rot or its from how hot it has been, and your plants that have died we aren't fixing them." VERY SAD, and I WOULD NEVER USE THIS COMPANY, THEY ARE THE WORST.

Did not show up 3 times in one week. No return phone calls. Worst company ever do not recommend to anybody. Can not follow directions or make things right. Do not know how they stay in business operating they way they do.

Worst mistake I've made as a homeowner was throwing away money on Trugreen. My whole yard is dead. It's $66.03 per visit each month. When I was sold the plan I was told "With Trugreen you just have to water twice a week and your yard will look great". I have paid Trugreen over $730 so far since the contract started in March. It's an extremely expensive service and if it doesn't work you'll still be stuck in the contract with nothing to show for it. You're much better off fertilizing on your own, then you aren't out almost $1,000 by the end of a useless contract. Thank goodness I only have 2 services left, at this point I'm not going to let them in my yard. I will just pay for them to go away. I only have a little sod still living on the sides and don't want more damage. I would eat glass before getting stuck in another contract with this company.

Today, I had a scheduled fertilization. When I let our puppy out, she was eating the fertilizer pellets that were all over our patio and driveway and sidewalks. I was able to blow some of it back on the lawn. Again, nice people but not worth the aggravation.

I signed up for prepay and did so for two years. The second time I did to give another chance to TruGreen. All promises and no results. My lawn continued to have weeds. My entire neighborhood (Saint Johns, FL) moved to Safari, a far better service as I see that that through their customer service and the lawns they maintain. Every visit, a note was given by TruGreen with the promise that weeds would go away in 4-5 weeks. I have saved every note (if the company wants to see them). None of that happened. I called in multiple times but to no avail (I must admit the phone reps are awesome). One day a note was hanging on my door saying that my lawn was in poor condition and to make my lawn better I need to move to TruGreen.

I prepaid for service, They took my money and despite numerous promises never delivered. I am now trying to get my money back and despite promises no luck so far. I had to hire someone else. I have filed a complaint with the Better Business Bureau. Buyer beware.