TruGreen Lawn Care

DO NOT USE TRUGREEN AS THEY CHEAT. I was charged for service in last Sept 2021 380$ and then 53$ in April and 58$ August 2022. They auto renewed my service and no one serviced my lawn from year. This is really bad and unprofessional stealing business. I called two times and told my concern but rep was so rude and kept insulting me like I am lying. I used TruGreen for at least 5 years and this kind cheating treatment they give. No one serviced my lawn and they don't even take effort to find if someone is actually servicing. Reps were rude and have no interest in knowing issue.

I have used TruGreen for a couple of years for the mosquito and tree service. This past season the service has become awful. Sloppy work, knocking over things in my yard and just stepping over it and leaving. The final straw was September 6th when they were doing the mosquito service, the worker slammed my privacy fence gate so hard he broke it. I was home and heard it, went outside to check and sure enough the gate was broken, and the guy was gone.

First the nonprofessional lawncare expert lied. He was doing aeration on the yard. My husband opened the back gate, told my husband that he could not get the machine thru the gate and he would return with a smaller one and finish the job - Lied. He never came back. I called and rescheduled, meaning he meant to leave it as such. I called customer service and had the remainder of the job on 9/7 between 1-4. On 9-7 around at 3:48 pm I received a text stating gate locked. Yes it is locked, I was waiting for him to come to unlock the gate. He did not ring the doorbell. I have a Ring security system and HE DID NOT COME. I called customer service. Asked to reschedule it or have the tech come out on 9/7, told by a rep, sorry too late. Was scheduled for today without offering me a time frame, it got booked for today from 1-6. I had travel plans today and asked that the time to be moved up to 8 am. Was told that they notified the manager.

This lawn service rep serviced sod before 30 days of installation which was discussed with sales and ruined my front yard by running n over my front yard with brand new sod. Company time to resolve takes too long.

This was our first year to use TruGreen. They started treating our lawn in April. After the first couple of applications in April and May the lawn looked pretty good. This was a very hot and dry year in our part of the country. In June the chinch bugs set in. They treated our lawn in June and July for chinch bugs and used iron. Our lawn looked worse than ever. Weeds and chinch bugs taking over. In August they used sulphur on it. Our yard was mostly gone by this time. We were planning to cancel. They told us we needed to water 3 times a week. With water restrictions and the cost of water that wasn't possible. It started raining regularly in late August, but our yard is weeds and dead patches. I am not sure our yard will recover from the damage they did. Save your lawn and money. Avoid this company.

I tried TruGreen for the first time subscribe to all their services and when I asked about having someone come and take a look at my lawn because it was not doing well they came said that they would apply more products but was not able to say the reason for the results I have I also sent a video Which never got answered of why my lawn died. On my last service they had added more for weeds and now at the end of the season I have more weeds and seems that whatever was put down to not keep the weeds under control or strengthen my lawn.

Updated on 03/14/2023: After previously going back and forth with Trugreen about a lack of ANY visible results, I previously informed Trugreen (both here in communications, and to their service techs who would show up from time to time) that they were fired and I would never pay for their (lack of) service again. My original "service" term (if that's what you want to call what Trugreen provides) ended back in winter of last year. I then get a text message last Friday (3/10/23) that an agent is on their way to treat my lawn...

On 8/8/22, I signed a contract with TruGreen and paid upfront with credit card for a total of 9 treatments & aeration. The first service was the aeration and seeding, during which aeration, the riding aerator broke down and is questionable that the full aeration of my lawn was completed. Subsequently, a week later, a service person came and did the fertilization of the lawn. It is unknown to anyone if he also was supposed to also do grub control. The technician spread the fertilizer so heavily at places that he burned my green grass in large areas.

My yard look terrible and more weeds have come than I have ever had..I have called to complain over 3 times only to have the lady say, "So sorry but we will be out in a month to spray for weeds." Well that has passed by. I will be calling today. Do not waste your money. Please read the reviews as I am sorry I did not...

I paid upfront for an entire year of ‘Mosquito Defense + Outdoor Pest Control’ treatment. Every month for four months now I have called or chatted or both with their representatives and explained to them that I have more mosquitoes and more bugs than I did the month before, every month, and I get 1 of 3 responses. 1. "You have to give it more time, call back later in the month." 2. "We can reschedule your next visit for sooner." or 3. "We can have them put some extra down the next time they come out."

We’ve become very unhappy with our TruGreen Tree and Shrub program. At the last visit, I spoke to the technician as he was retracting his hose about specific plants and trees I was concerned about in my backyard. The answers I was getting from him were not accurate and I suspected he was lying and did not actually treat those areas. At that time, I had no proof to challenge him. So last week, when the automatic reminder call notified me I was getting treatment that day, I decided to stop working and observe where he treated. First, upon arriving at my home, he remained in his idling truck 10 or more minutes and appeared to be looking at his cell phone.

I have had this service for approximately six months. This company has somehow managed to proliferate the weeds in my yard to the point where my lawn is now dominated by clumps of weeds. When I called for a re-service it took the poorly trained sales person much too long to give me a date. When that date rolled around I called again as I had not received notice of their visit. I was then given another date with no explanation as to why they did not appear.

I had TruGreen lawn service for 1 yr. This is the worst company I have ever dealt with. Their customer service is beyond deplorable and trying to contact a supervisor takes over 48 hrs. The only way to contact your technician is to be home the day and hour of your treatment. I had 5 different techs and each said something different regarding a weed and treatment. When you cleared your calendar to be home for the appt, the appt would get changed. I watched the techs treat my yard and it was a hap-hazard application, only one tech was thorough w/o me having to ask them to do something more. The notes left by techs on the service ticket was never on point, it was like they weren't even at my home. For the $$, it's NOT WORTH IT. The company doesn't really care about the customer and their concerns, sad. So Glad I Cancelled my service with them. I would NOT recommend this company to anyone!!

Whatever they were spraying my yard with did not work (seemed diluted) and it became overcome by weeds and cinch bugs. A good section of my front yard was completely destroyed. Even the tech who regularly serviced my yard said they messed up. Manager came out a few times and promised for over a year to resod the area that didn't come back after stronger treatments then he left the company. Now I'm stuck fixing their mess. When I ended my service and explained to the customer service rep why she was very empathetic and stated someone would most likely follow up with me but nobody ever did. Save your money and use another company. They are not worth it.

This company is a true representation of how every horrible company should run itself. Rude customer service, incompetent lawn workers and managers with false promises. I gave them more than 4 months to work on my lawn and remained patient with their lazy staff who claim that they came for services even though they didn't. Even after many applications my lawn was way worse than it was before, STAY AWAY!

TruGreen charges on average $75 for each visit which would be fine if they completed the service advertised. I had two recent services and both found the following:

I have used TruGreen for years. The regular, lawn care maintenance is great. However, mosquito spraying is not. I have signed up for the 5 services of mosquito spraying 2 years in a row now, and for the 2nd year they fail to provide. This year I specifically called 2 weeks prior to a large outdoor party we were holding to make sure they treat for mosquitos the week of the party. The customer service claimed he put us on the schedule. I called the day before the party because they had not yet done the service, and their customer service rep said it was never scheduled. He then says he went to his manager and it would be done that day. It never happened! We put in 2 more phone calls after the party occurred without them treating for mosquitos, a manager never called back.

We signed up for Trugreen 4/21. Our first service they did not treat our whole entire property as promised. They never showed the whole month of May, June I had to call and make sure someone was coming, they changed dates on us numerous times and I had to make sure all of property was treated as well. July they changed dates on us numerous times again and when they were schedule to come out the 27th we got a notice on the app that the tech couldn’t preform service due to US canceling appointment. Tech NEVER showed up but told office that we cancel! We then customer service to complain and to cancel ALL services because we had mosquito service as well and customer service was like, "Ok. We will get that cancelled for you." No remorse, NOTHING! DO NOT RECOMMEND this company for anybody!!

Nice guys, but they killed my lawn after 3 treatments.. It was St Augustine and I think they put the wrong chemicals on it.. Manager tried to say it was a fungus that killed the lawn. Root rot, but after 30 years I've never had a lawn that looked so bad.

Updated on 08/01/2022: TruGreen keeps stating "Resolution in Progress". There is none. This is false. I stand by my previous review, and am waiting for TruGreen to begin resolution. To date, they have not, despite numerous emails to the Customer Service Department. We keep getting the run-around.

I have used them for approx. 3 years...the 1st 2 years were decent. Weeds were eliminated, and grass grew. When you had them come back out because you saw weeds, they would, but the tech got mad and INTENTIONALLY sprayed weed killer on my tree in the yard, killing it. The tree doesn't die there, but it takes a year or more before you see that it was sprayed. Then the lawn developed brown patch and they want to charge an additional fee to cure it. Duh! If you are spraying for weeds, fertilizing, lime, etc. why would not include a fungicide???? Isn't that a part of caring for a lawn??? After the 3rd year, I had to let them go. Also, they changed techs too often. It's never the same person servicing your lawn. They also leave a receipt with scientific names that the layman/homeowner can't decipher what was put on their lawn. I assume this is to keep one from knowing and learning how and when to service their own lawn.

I began using TruGreen in the Spring of 2021. I was fairly pleased with their service for the first 6 months. As recently as May of 2022, the lawn looked OK. When I called the company to inform them that I observed one of their technicians not covering my entire lawn with the most recent application the company sent another technician out to apply a free service to my lawn. About one week after that free service approximately 80% of my lawn was dead.

I contracted TruGreen to take of my yard for a year. One "service" and I canceled them. They never showed up for the first application. I had to call them to reschedule. They missed the next service call. I called them and rescheduled. The "technician" arrived. 10 minutes into his application he informed me he had to go to the bathroom. I said, "Of course use our guest bathroom." He said it was against company policy and he would go to the gas station and be right back. He rolled his hose back up and left NEVER to come back.

I’ve been a customer of Trugreen for almost a decade. For the last few years, weeds have progressively taken over my front yard. My front yard is currently +50% weeds. I have been calling and emailing monthly since last summer to have a manager come look at my yard. I also email photos of my front yard. The call center and customer service reps tell me they can’t do that and push me off to my next scheduled appointment. That’s false as I’ve been begging to have a Mgr come see my lawn. Their guarantee states they will gladly visit my property between scheduled visits to ensure satisfaction.

I have experienced the same problem several times with TruGreen over the past two years. I prepay for lawn services to be completed four times throughout the season. There are two main problems: Fraud and Poor Business Practices. They continue to schedule me for services and then take me off the schedule for no reason. Poor business management or lack of employees? Who knows? I was supposed to have pre-emergent weed control done in Mar or April. They just never did it. Here we are in July. I have a large yard full of weeds. I called the company. They promised to send out a technician to treat them (too little, too late). I waited home all afternoon. I was home waiting.

My experience was horrible. It all started with them saying they applied the 1st treatment. Honestly I wouldn't have know that they didn't arrive if I didn't have cameras on my house. After telling them that no one came to do the 1st treatment their excuse was perhaps they went to the wrong address, this is after a lengthy back and forth. I canceled my service with them in May after the incident. Now July I review my credit card statement. There is a charge for $136. After they promise me the account would be closed and the 1st treatment would be credited back. I never check to see if it was at that time because after several phone conversations they advised it was complimentary and I trusted their word. This morning speaking to customer service they only refunded half of the amount they took from me the 2nd time. I am disappointed to say the least. Buyer Beware.

I am writing to voice my displeasure of the condition of my lawn. I am usually very proud of my lawn and landscape around my house. After months of the TruHealth Lawn Plan my lawn is a giant disappointment. The Lawn looks absolutely horrible/dead and is getting worse by the day. My lawn gets the water it needs due to my irrigation system. I have written to this company and expressed my disappointment and have tried to get the necessary attention to my lawn that proves they are committed to the Health Lawn Guarantee. No one has reached out to me yet in regards to this situation.

I would never recommend TruGreen to anyone. I had a contract with them for three years and my lawn looked the worst on the block. After complaining many times, my lawn was not getting any better. The cost for their services was not cheap and I could not understand why they did nothing to alleviate my issue after I complained. I finally terminated my contract with them and asked my lawn guy if he could help resolve the issue I was having with my lawn. Two months ago my lawn guy simply applied a fertilizer and now my lawn is greener than ever. For the first time, I am very proud of my lawn...no thanks to TruGreen.

Rude customer service? Check. Unreliable service? Check. Take your money but won't fix your lawn? Check. IT'S A SCAM - STAY AWAY! Awful experience! The only thing they did well is take my money. From the first session they never came. The scam goes like this: You pay in advance, then their "technician" writes that he was at your lawn, but never comes. You call them, they say they'll send him again, and the cycle continues. After 2-3 times you call to get a refund, and they'll refund you on the REMAINER of your service after charging for the 2-3 times they "came." Do this for enough people, and you have a great scam as a source of income. Not sure how they're still in business. S-T-A-Y A-W-A-Y. I can't stress that enough.

We switched to Trugreen after our go to company for the past 6 years no longer serviced the area. Unfortunately, Trugreen is not comparable. I have had 3 sprays so far and the Mosquitos still swarm you when sitting on the deck. When I called to discuss went to a call center out of state. As I was a current pre paid customer I was advised a message was sent to the local center and they would call me back, no one from the local branch has ever called. A sales rep from the call center did call back to sell me an add on service that she claimed would "help the situation dramatically".

When I signed up with TruGreen I explained to them about the awful service I had with another, national lawn care company. They assured me their service was guaranteed. One of the problems we have in our yard is moles, so grub treatment is very important. This past week our lawn was scheduled for grub treatment, herbicide, and fertilizer. The tech came out and spent 5 minutes on my .65 acre lot…over 7000 sq feet. We have 4 security cameras and I saw the tech slowly wander around, barely spraying the yard. He left an empty TruGreen door hanging envelope…no service ticket, I called TruGreen customer service and the representative actually was arguing with me about what I saw. I then called a local number and did talked with much nicer person, who did say the tech put down that he was there for only 2 minutes. She rescheduled my service.

I was lured into signing up for their yearly plan by sales talk. Once I paid, no follow up, no response. They sent someone who had no knowledge of weed control and I raised the issue. No response from customer care from last 2 months. Do not fall prey.

This company sells a product called Tru Shield. It is for mosquito defense and tick control. They sell you a service not telling you that they only go around the perimeter of your house and do not actually treat the lawn itself. Later when you question it the person doing the application tells you that it is an upgraded service - doubling your price!! Stay away from this company Customer service also stinks.

I signed a contract for the Mosquito Defense Plan. The salesman said that this would be a monthly service and that I could call in between services if I needed a re-application because the bugs were getting bad again. The in-between services would be free of charge. TruGreen came and made the first application on 4/29/2022.

BEWARE - STAY AWAY! We were a first time customer and signed up for 7 treatments - 1 grub treatment and 6 fertilizer treatments. The first treatment was in mid-April. We didn't hear about the scheduling for the second treatment. We had to call in to confirm the timing, and were told a date in mid-May. That day came and went, no one showed up, and no one called us to apologize/reschedule. We called back. We were then told June 6th. We both explicitly stayed home from work to ask questions about lawn care to the technician. Again, no one showed up. Again we called. We were told "the rep never pressed confirm". We now have a window of June 12-14. Again... no one showed up. Again we called. Again Customer support told us the appointment was never scheduled.

I signed up for a service for them to come up seven times the first half off at $27 and the next six at $53 and they kept calling me and bothering me to sign up. They had me under two accounts which took forever to fix and get them to stop calling me. They came out for the first of seven at half price, $27 then came out for the second and charged me for two services, $110 when I only signed up for one at $50. They told me they did two at a time so charged me for two, $110 but I signed up for one at a time not two and should have five left not four. They are dishonest about their services and do not tell you that they combine services and charge you double.

Sent out excellent Senior Tech Shelton who explained that the brown spots on my lawn is because they over applied the application and it killed my grass. He applied and grass looked much better though still some brown spots he said he would plant grass later. Called TruGreen and they confirmed they would make Shelton my specialist but sent out others and now dozens of new brown spots due to new dead grass.

TruGreen Service promised not to kill my flowers just weeds. Yea!! After first spray my plant losses I counted in 30$ and second in 100s. Took me 5 calls trying to cancel service, management kept asking to stay as customer, they will place notes and specialist will be discreet where he sprays. When specialist came he had no clue about my concerns (maybe he is not able to read?) so I walked him around my property and pointed places NOT TO SPRAY, he still did it. Now 10 years old Hardy Hibiscus bushes are curling like weeds, grape vine is dying, countless tulips. WHAT KIND OF POISON THEY ARE PLACING!!!

Two months in a row TruGreen has sent an email saying the technician was on the way, then that the technician was there and then that the technician has completed service. The problem is that they DIDN't even show up and I'm on my front porch the whole time! A friend of mine a mile away has had the same issue. They're claiming they're spraying the lawn but there is no evidence; either signs left in yard, grass is wet or being visible entities. And the lawn still looks horrible. For those of you who trust they're showing up while you're working or out for a while or napping, you're being scammed! There are other reputable and honest companies to provide this service. Don't trust them to actually treat your lawn or even show up!

What started out as great service turned into a nightmare. I hired TruGreen in the summer of 2020, because my previous lawn service/pest control company allowed my lawn to turn into a weed apocalypse then gave me a hard time about it. So I got someone else. And for the remainder of 2020 and for the most part in 2021, TruGreen managed to rehabilitate my very sad lawn. They were responsive, came out to re-treat when asked. They were friendly and answered questions. Life was good. Well, except that unlike 2020, TruGreen did not use TopChoice for the yearly fireant service in July 2021. They used Advion then ignored my question as to why. Mistakes happen, I know, but ignoring the question, and then not making it right? Hm. That really should have been my first clue.

I have a new home that needs grass. Purchased 1 year of service including seeding. Got 1 treatment of something. Why treat bare dirt. Was told seeding will be in July! Also you cannot talk to local business. All calls through Atlanta.

Was on annual plan for 2 years and they killed my grass. Lawn looks better after 6 months of doing it myself. Then, this Spring I ordered a lawn aeration and was told it would be 5-7 days. Never happened. Called and was told 10-12 days. Never happened. It's been over a month and still hasn't happened. This was a $400 job. Called today and canceled. Had the same issues with scheduling when I was on annual program. Horrible service. Do not use!!

I was with TruGreen for 1 year and the services was horrible. They killed my lawn when they put whatever they used now my lawn is damaged. Don't use their service. All they do is steal people's money.

I am NOT a customer of TruGreen, but when I got home from vacation and my yard was done by them (their flag in the ground) and part of my yard was now brown, I was a very unhappy non customer. I tried to contact them and talk to someone in a management position, all I could get was a run-around from customer service and them saying they are sorry. If you subscribe to them don't expect that if there is a problem to ever get to talk to the people that can make it right. Based on the pattern in my yard of the brown they don't even do a good job of your entire yard!! I'm just telling it like it is, GOOD LUCK!

We had used TruGreen over 2 years and paid them to keep my lawn green, they killed all my grass, our yard now worst than ever before! Clover, dandelion all over and when I called them canceled they only cancel weed control, didn’t cancel Tree& Scrub! What the hell, after 2 years we paid $2000 per year for them kill all my grass! Do not waste your money on TruGreen!

I paid for a full year service last year. The service was awful. The lawn was inundated with weeds all season. I cancelled the service for this year. I then received an email stating the tech would be at my home today. I immediately called the service number and refused service. I stated very clearly, I did not want them entering my property or providing service. The call center tech took the info, asked why I didn't wish to continue with their services and said she would be sure to cancel the treatment.

We signed up in January 2021 and prepaid in advance for a year, which is 8 lawn services. The 2nd, 3rd and 4th services I had to call to find out when we were scheduled because a lot of time had gone by. I was told we weren't even scheduled, so the dispatcher went ahead and took care of it while on the phone with her. That was fine. In December 2021, the tech had to come back because I called complaining that he didn't even do our backyard, and the reason I know this, is because our backyard camera never picked up any motion back there.

This company is a money-stealing FRAUD!!! My husband and I called TruGreen NJ on March 8th because we had ants in the house and wanted treatment for that and for mosquito removal. We stressed to the rep that we were looking to start service asap. He quoted us a price for the summer, it included 5 treatments, and we paid right away for the entire service (we were not given another option). He told us that the company was very big on customer service and that if they sprayed and bugs and mosquitos were back the next day, they would come out the very next day and spray again at no additional charge, etc. Everything sounded awesome.

I cannot talk to anyone that’s involved with treatment on my yard & I only can talk to customer service representatives & I can only call a 800 number. I just want to speak to a supervisor for my area but that’s impossible. I was late answering a call on Monday & I had no way to contact that person back. They left no voice mail & information that I could return their call. I haven’t received 1 call since the missed call Monday morning. I guess they give you one chance to answer to resolve my issue but want me to give them multiple chances to get it right. I have 3 properties that I am paying for & 2 were gifts 1 to my son & his wife & 1 to my daughter & her husband. They are complaining to me about their yards & how the neighbors that get no treatment looks better than their yard. I have wasted so much money, time, & energy on TruGreen services.

First-year customer with Trugreen, I purchased the lawn care and the mosquito care plans. For the first mosquito service, the service technician stopped by to drop a flag on my property but never delivered service, and of course, they had the audacity to bill me. Called them and canceled the service. For my lawn service, I prepaid for the whole year (Mistake). My lawn is full of weeds, and when I chatted with them online, I was on hold for 15 minutes only to be told we will make sure we address it on the next service (it should've been done on the first service and weed shouldn't get root in my yard...) What a rip-off, stay away, they promise too much and deliver miserable service.

The service guy came, and returned with out servicing. I get an automated message saying unable to service, back yard door locked. First of all the door was not locked just need to push. The other thing how dumb of the person who came not to ring the doorbell, someone was home. The company can send an automated message saying cannot service, but they cannot send a message saying hello, is someone home, or we are unable to service, before the the service guy just walks off with out servicing. Bad first experience, I was thinking of canceling the contract, but I am being patient to see how the year service goes by

After buying my home last fall, I contacted this company to let them know we were NEW owners. In spite of this, last week they came onto my yard and left signs that they had sprayed it. When I called, the customer service person could not find my account (probably because I didn’t have one), and could not tell me what was done. Said he’d check and call back but didn’t. Next day my husband called and got someone who said they used a fertilizer and a “preemergent weed killer”,,, in other words, I’m thinking it’s GLYPHOSATE, a known carcinogen and one we would NEVER approve using on anything. Appalled that they continued the service from previous owners with NO ORDER from us. Now my dog has been sick since they were here. Btw, the company name is incredibly misleading. Since they use glyphosate, they’re anything but true green.

My lawn was in good condition, when I hired this company there was some wild grass starting to pop up. First issue is the inexperienced staff they send out. Second issue is I could see on camera that they didn't service the entire lawn during one of the visit; response was, "We will talk to them" rather than come back out to remediate. Thirdly, I opted for no notification of service beforehand and by doing that they claimed no responsibility for adding a chemical that completely killed all the fescue seed. They should know the fall is the time to seed the grass. Is this not the expertise they are hired to possess? Spoke to management and they would not even pay to reseed. The soil is so bad now and most all the grass gone that I had to invest in installing new sod. Avoid this company. Do not be fooled by the commercials and what seems like a good price. You will pay far more in the end.

The first time they provided service, I watched them on my camera fertilize the house across the street. They went to the wrong house. I brought this to their attention stating this was unacceptable and needed to be corrected. I also alerted the neighbor that they presumably got fertilized. TruGreen returned a week later for a “free” service. To make it right. We have 3/4 acre of lawn. They not only purposely ignored over 1/2 of the lawn, they also NEVER went back to the truck to refill their spreader. My cameras showed an empty spreader for 90% of the time they were spreading. Furthermore, my cameras have him starting the job at 12:29 and finished, back to the truck, at 12:35. Six minutes to fertilize 3/4 acres. No spreader refills and intentionally neglecting more than 1/2 of our lawn (with a fake empty spreader). These people are the most dishonest service providers I have ever worked with.

I have unfortunately used Tru Green for about 3 years now. I first used them for lawn care, they aerated my lawn and ripped it to shreds including ripping my landscaping lights out of the ground. After calling their customer service department countless times they never sent anyone to fix the problem or did any follow up at all, just completely dismissed the issue even though the tech that did it , reported it to them while at my house. I was stuck with fixing the issue myself at my own expense.

Not professional. Don't lose your money and time. The BAD company. I am not happy my land looks bad. Not professional. Don't lose your money and time. The BAD company. I am not happy my land looks bad...

Last year we had treatment for bugs in the lawn. The next day, the grass started to turn brown. I put the sprinklers on and the water would not absorb because the ground was like cement, just laid on top. Despite numerous calls to local and regional TruGreen, I was told to call the main office. I did that and they said somebody would come out, and nobody did. I kept calling every few days and then they ghosted me. Our yard is still without grass or vegetation. TruGreen says they guarantee that you are satisfied or they will 'make it right'. When they did not respond, after a month and a half, I reversed the charges. Now they have put it into a collection agency. On Feb 3 I finally reached a man at TruGreen, named Matt. He assured me they would resolve the collection issue, but they have not done so.

I used their lawn service last year, was beyond dissatisfied, my lawn looked worse at the end of summer than before. I'm retired so I witnessed a few times that they came, mostly sat in their truck then made two or three quick passes, spent maybe two minutes in the application put out the signs and left. I jumped through all these hoops to cancel at the end of summer, well here they were yesterday, unannounced, made an application and charged my debit card. I called and was told that my card would not be charged, that I would receive a bill and would give me a discount. Not true, there is a full charge on my debit card this morning. This seems to be their method of operation, many unhappy customers.

Started with TruGreen mid summer 2020. I liked the updates and what was done with the lawn. Winter of 2020/21, I start getting invoices. Call customer service. Very polite people, definitely working the upsell though. The invoice was over $800. I paid $300 the previous year. I talked with the rep for roughly an hour to get the invoicing straightened out and also got the price dropped to $350. Same thing this year. $800+ invoice. I call again. Waste an hour of my life with their CSA who has to talk with a manager about authorizing a price. This time they wouldn't budge. Sorry, you need to be competitive with other lawn care services as well as the homeowner doing it himself. Which is what I'll be doing.

My experience with this company has been most frustrating. Depending upon the tech which they send out you can get honest and dependable service. Yesterday's service was more typical. I get a call from Trudy that they will do two services the next day...tree fertilization and horticultural oil. I'm home on the day they arrive so decide the watch the techs in action. The first tech shows up for tree fertilization, and the guy is a geezer just like me and it looks like he's going to die carrying around that hose. I have an acre yard with a lot of trees and after about five minutes in the back yard, looks at the remainder of the 15 trees in the back yard, gasps, and just decides not to do it. Also misses the one tree in distress in my front yard. Takes off about 25 minutes after arriving, at least half of which is rolling up the hose and writing the service ticket.

We are so frustrated and feel completely disrespected by this company. My husband has been asking for a solution for the past 6 months. After multiple, admitted errors on their part (in writing and by phone), our lawn has continued to be a disgusting dirt patch. After they killed everything in our yard, we had to pay a different professional to have our yard re-seeded. My husband called to inform True Green and shared specific instructions (e.g. not to spray pre-emergent) and they have sprayed it multiple times since then, which stopped the new grass seed from taking/growing.

TruGreen serviced my home in two different locations and while providing services in CT they attempted to seed my yard in 100 degree weather. I tried to stop it with no success. When I complained I was charged (twice), blamed, and for over 8-months I have tried to resolve the billing. I canceled the services and was contacted with a very rude person. I received a call from TruGreen corporate telling me they would finally credit me and they apologize; then another call a few days later telling me that they didn't make any billing or service mistakes and would not be credited. I have showed bank statements, documented conversation and still this nonsense. I have contacted the BBB and soon legal counsel. I WOULD NEVER USE OR RECOMMEND THIS UNPROFESSIONAL ORGANIZATION.

20 years ago. They called my home. Spoke to my Mom. Stated they spoke to my Dad. That he wanted to set an appointment up. When my Dad did that for a living. Plus my Dad had just passed. I called them. Spoke to supervisors and managers. That the calls and mail would stop. It has not! Today hung up on twice. They are heartless and uncaring. I am not even a customer. And they don't care what I have to say.

TruGreen multiple times would say they are coming, say they were here at the residence or at our business, never show but send bills having never done anything. Every time I called (5 different times) the person would log the complaint and say they would send someone out to do it for me "this time". Would never show up but message me that the "tech has arrived" and "_____ has completed your lawn treatment." I canceled due to this never ending issue. A year later they call me back up wanting to make it up to me and did the EXACT SAME THING. DO NOT EVER GO WITH THIS TERRIBLE COMPANY!!

This year I wanted to get professional help with my yard since the last couple of years my lawn wasn’t looking so great. I decided to go with the True Green True/Complete Lawn Service. They said the first service is 50% off. They also said the aeration was a separate service. 2 days after signing up they scheduled 2 visits for one day. I have cameras installed around the whole house. In the morning, the technician performed the aeration. It seemed ok but I wish he hit the small part of grass on the other side of my driveway. I was good with the service though.

People it’s almost spring time, DO NOT attempt to call TruGreen. You will be so disappointed, they will keep coming unannounced and don’t do the job, just sit in the truck and leave a sign in your yard. I have seen them on my CPI camera and neighbors have witnessed also. They will say they’ve down your front and back yard when they don’t go around the back. Every time you call for a manager, they say the manager will give you a call but never do. DO NOT go with trugreen!!!

I had my tree and shrubs application done by TruGreen on 12/10/21, few days later my shrubs discolored and then died, after multiple calls a tech was sent, he stated it was not due to the application. But I have had previous service and nothing happened to my shrubs. Fast forward 1/11/22, tree and shrubs application was done and now rest of my shrubs are discolored and appear to be dying the rest that was not affected with the December treatment. I have called multiple times to speak to trugreen regarding my dissatisfaction. Please be careful with this company.

I received a text stating that the technician had arrived at my residence. My wife was home and I told her to watch them because they are known for not doing any work. I also watched through my Ring camera as the truck was parked in front of my home for about 6 minutes when I received another text that the work was completed. I watched the technician as he got out of his truck and placed a sign in my yard. Then he got in the truck and drove away. I then received a 2 page report of all the work that was done to my yard. It's amazing that he did all of that and never left his truck! Really gifted technicians with super powers. Don't they know this is the age of cameras? LOL.

I hired Trugreen to fertilize three of my customers' lawns (I own a lawn care biz). They did not service my customers' lawns in a timely manner at all. Then, to make matters worse, the commercial person in charge at my local office (Springboro Ohio) lied to me several times about this issue. I then went over his head and the general manager was just as bad. They don't care about their customers at all. All they care about is making money. Don't hire them.

I work from home and watch the TruGreen "specialists" when they are supposed to be treating the lawn which is in the back and the front of the house, as well as a small side portion. There have been times that the specialist never leaves their truck except to put a notification on my door. Some of the specialists walk to the back of the house and spray in one small area. They are not treating the grass with as much fertilizer as they are stating on their invoice.

TruGreen is a complete waste of money. We bought a house last year and pre-paid for a season of Tree + Shrub service and the TruHealth Lawn Plan. They came but it honestly looks like nothing is ever done. They spray the yard and everything looks exactly the same. We still have weeds. They won't let you cancel online and make you talk to someone. Whenever anyone calls they call from a 1-800 # so you can never get ahold of your sales rep directly. This business is terrible and I will never use them again or recommend them to anyone I know.

This was the worst experience we had so far. We were promised and paid for the complete lawn care which is almost $800. The first treatment was a fertilizer and something that was supposed to make some changes to our lawn and remove the weed, but it exactly did the opposite and we have more weed now. Then they came for overseeding and aeration, we accidentally noticed that they are not going to overseed because they don't have Bermuda seed at all. They didn't tell us that when they wanted to charge the complete money. Their specialist said, "You go buy the seed yourself and apply it to your lawn yourself." We want our money back but when we called and asked for a manager they didn't escalate us and promised us a call from a manager. We received a call from a help desk again but they didn't put a manager online to respond. This is fraud. They will not give you the service they promised and they are not responsive.

Spoke to Yolanda to cancel our service. She was nice at first. However now she is telling us what the company "can't do" for us and there is no one higher than her to speak to or email. TruGreen has used chemicals that have ruined our lawn. We have called on these issues prior and the last time, a gentleman came out from Fellsmere on his day off and he admitted TruGreen was using chemicals on our lawn that ruins it and burns it. TruGreen always comes when it rains. We have been told not only by TruGreen's very own landscaper but other landscapers that this should not be happening and the chemicals used are ruining our lawn. The man that was here from Fellsmere said he took pictures and sent them in and made note that the chemicals are indeed ruining our lawn. Not only are we not paying for today's service, we are seeking our money back for each time TruGreen came out after the man from Fellsmere came. This is unacceptable.

They are suppose to control the weeds in my lawn but they killed my lawn and the weeds thrive. What a waste of money. I will never use this company again. They don't know how how to maintain your lawn and your garden.

Years ago I hired TruGreen for myself and later bought lawn service for a friend, whose husband had passed away. It seemed very simple. I paid for her service, and TG was to treat my friend's lawn. Instead, I entered a billing and notification nightmare and lost countless hours of my life trying to straighten that out. What felt like thousands of calls and lost time, I finally found a fabulous women at the corporate office who was able to eventually fix the billing vs. the actual site of the 2 DIFFERENT addresses of the lawn care sites. Believe me, it was not easy to obtain that information and that was about 7 years ago-now I'm sure it would be IMPOSSIBLE to reach anyone in the head offices. I gave them another chance, as the woman had been so helpful. Stupidly, I later deleted her contact info.

The first treatment was great. I met the Tech and he seemed very knowledgeable. Then after that it all went south. I received bills where the truck stopped out front of my house then bang I get a text "your service was complete" and he drives off without getting out of the truck. Come on who are you trying to fool? Everyone has cameras. I have witness them stopping and writing a bill and leaving more than once. I witness them stopping and spraying a small area of my yard then leaving in less than 10 minutes. I live in Adams County Pennsylvania and the service here is questionable. Yes after many complaints about leaving without doing a service, they do eventually come out and they do service your lawn but you have to watch them like a hawk. Oddly enough I still haven't canceled but once I find a competitor that can provide quality service I most likely will.

Worst customer service experience ever. I was hung up while obtaining a quote and threw their flyer in the trash. I received a call back from a different representative that apologized and heard me out, most companies don’t care enough to try to save a customer but I would have been better off. After explaining my needs - my lawn died in some areas due to sprinkler failure and that I was capable of maintaining my lawn, I just needed help bringing these dead patches back to life - and $450 later, I was excited to see my lawn that had several dead patches come back to life.

Patrick performed our service this morning. He listened to our concerns, then immediately set out to address them. He power-sprayed the exterior, then came inside to address a couple of problem issues. Patrick was friendly, attentive, and professional. Great job!

Trugreen's preemergent weed treatment appointment was due on August 20, 2021. They came and fertilized my yard instead. I called and requested the preemergent weed treatment. Appointment was made. They never came. They claimed that a pet scared them away. I told them I don't own a pet. I made another preemergent weed treatment appointment. I called the at 9AM morning of appointment. I was told 2 hours. They continued to tell me two hours until 5PM.

I was signed up with another lawn care service that sold/merged with TruGreen. No notification - one day TruGreen just started showing up. Since then, my backyard is completely dead! The other provider did a nice job! They had eliminated most of the weeds and the backyard was getting thick and green. Now I have dead thatch all over the place and when I rake it I get bald spots. I called to schedule an appointment for someone to come out and they told me they can't schedule an appointment. Then I ask to speak with a manager or supervisor and they tell me I can only speak with them. I have no idea what I'm being billed. My grass is dead....and no one will call me to discuss this. Do yourself a favor - just buy Scott's and do it yourself!

This company merged with another lawn care company who I had ended my relationship with because they were caught lying about treating my lawn. TruGreen Now threatening collection on services never performed and I have video proof and texts to owner of other company. Stay far far away!! Awful.

You will not get the service you pay for. I have cameras on my property and they do not service the entire yard. They service 1/4 at best and don't even enter the backyard most times. On my last service they said they spread granulated pot ash with a spreader. Cameras show that is a lie. They are thieves.

This is the worst company out there, they do not do what they advertise. I have been with this company for 3 years and this year they must have changed all the personnel that worked there the past two years. I have never seen my lawn so bad, weeds and dead grass is everywhere....called to complain about my service or lack of it and all I got from the manager was, "Too bad" and "You can cancel if you like." What a great way to treat your customers. Will never use them again and will make sure to tell everyone I know....seems to me all they want is your money. The tech came to my house and drove by without doing his job. He said I had dogs in my yard which is funny cause I don't have pets.

After just a few months of treatment they ruined my lawn. Horticulture customer care and yes I paid the year in full. Big mistake!! No my lawn was not weeds and has always been treated. Prompted by a nice salesperson I thought I would try them and huge and costly mistake on my part. Beware.

TruGreen sales department was clearly very aggressive, but that was the only thing they were clear about. We could not get an accurate breakdown of the cost of services in their packages. We have mud, NOT GRASS in our backyard, and we hired them to replace the mud with grass. It turns out, they billed us for expensive weed treatment...on our MUD. Laying seed and growing grass will now apparently cost extra. We discovered this when they told us a technician visited the property while we were gone, but no one can confirm they sent one, and even if they had the technician would be treating non-existing weeds. They told us a manager will call us sometime next week to discuss a "resolution". UTLIMATELY, I HAD TO REPORT FRAUD ON MY CREDIT CARD to resolve the issue.

TruGreen came to my house around 1:30pm when I heard the truck. I looked at him from my window. He sat in his vehicle for about 3 min then came out, walked to the back of my yard, then walked back and left a card on my door. I thought he forgot something in his vehicle when I saw him going back towards his vehicle, instead he left. Guess he treated my lawn with his mind? I’m so angry with this scammy company who portrays themselves as professionals. I am hoping to get back my money!

I was forced to use this company when my old company decided to merge. TruGreen is horrible, they did not service my lawn as expected and told me the spray was enough, what a joke. The tech sat in his truck 30 min before doing anything and then wrote on the invoice he spent 30 min on my lawn... Very disappointed, please choose a company that is within your area. Choose a small business that actually cares. TruGreen does not.

Their guarantee is they "will gladly visit your property as often as needed between scheduled visits...to ensure your satisfaction." Well, they don't. My lawn looks worse than before they started their service. I called 6 times and received promises each time that someone would come and spray for weeds. Six times they cancelled. When you call, they promise it will be fixed but after 6 times, I cancelled the contract. Customer Service makes promises but if the branch does not follow through, their guarantee is useless. Try someone else.

Hello: I prepaid Tru Green over $2000.00 for their services of fertilization, weed killer and grub killer. They said they had spread fertilizer and grub control, they left sign on door that said they put up flags, none were ever placed. I have a 1/2 acre lot and the time stamp said they were here 15 minutes. I got up early and waited and heard no equipment and they did not knock on my door to say they were there, they were supposed to Text me and e-mail me and it was never done. Neighbor said they just sat in truck and put the sign on the door.

Until this year I typically bought my own four step products to fertilize and control weeds on my yard but often have difficulty with crabgrass. I contacted TruGreen and told them of my problem with the weed. My yard looks terrible this year. I contacted TruGreen and told them that the crabgrass was growing all over the yard. They send out a tech to spray the yard and it looks no better. I could not figure out what I was paying them for. The grass is nice and green this year but the the weeds are no less than years past. I ended up firing them and will look for a different service.

Similarly for Barrie property. For 2 consecutive months they did not show up, though account was 75% settled. But they insisted that one application is not paid for yet. Weeds kept on growing and they never showed up. So, I cancelled.

So I rarely post reviews positive or negative but today is an exception. I would advise to never sign up for TruGreen service. I thought canceling cable service was difficult but they have nothing on TruGreen. Tried canceling my service on 5 different occasions. On the phone a total of approximately 3 hours the last few months. Every time they tell me service has been cancelled and every time I get a voicemail a couple of weeks later saying that I have a service scheduled. Each time I call and they all say there is no record of me calling to cancel. A supervisor is never available. An email of my cancellation can’t be sent. So this time I had had enough and have warned them that I will not call again but if their technician shows up they are not allowed on my property, they will be trespassing and I will call the police. Avoid TruGreen.

UTTER SCAM. They said they came on my first service with them for a mosquito problem but I couldn't figure out how because our little dog would've gone bananas if he saw someone out in our back yard (and he doesn't miss a bird whizzing by). But I called and they assured me someone came. Fine. Two days later, I'm getting mauled by mosquitos. So I tried to get customer service on the phone. Holy nightmare. Finally I got someone and she said they'd have someone out in 10 days. No one. So I called again. Set the service up for Thursday. So Thursday I put a note on the back gate with giant letter saying TRUGREEN PLEASE CALL WHEN YOU GET HERE (and included my cell). And I put the note over the latch so you couldn't miss it. But I didn't stop there.

Please, please, please do not waste your time and/or money on doing business with TruGreen. You are guaranteed to be at least disappointed if not completely dissatisfied. When I hired TruGreen there were some weeds in my lawn and I wanted them to completely maintain my yard with fertilizer as well as with pest control. Over the course of about ten months many of the weeds were gone and the grass began to thicken until about three weeks ago after a treatment. At first there were small patches of brown and when I brought it to their attention the first tech said it was due to drought intolerance (after almost a month of rain everyday). The second guy said it was pest infestation. The third guy said that they both were wrong.

My lawn was in much better shape before TruGreen started its treatment. I don't know what they apply to the grass? Whatever it is it's not working. Maybe they just don't apply the right amount? I have almost one acre of land, it takes the technician no more than 8 minutes to apply their chemicals. I constantly had to call the main office and complain about their service. The technician which comes to perform services has no idea about the lawn service. However, TruGreen will call their technician's lawn specialists. Every time I asked the technician a question, his response was, "I don't know I was told to do that." I stop my services with them and will never render any services from TruGreen. Be careful, TruGreen will renew your service automatically at the end of the year without any communication and will send you a bill.

Last year we contracted with Tru Green and were given a one year guarantee. Since that fateful day they have missed 3 appointments and not made them up, done an aeration on our lawn and cut the internet, done very little to reseed during the fall as promised, and in the past two months we have seen our weeds completely take over our one year old lawn. I have called several times to complain only to be told that a manager will contact me (still no call back). To add icing on this they are trying to charge my credit card without my authorization. If you are looking for a lawn care service save yourself a lot of headaches and go with someone else because these people are not professional and do not care about people or their lawn.

Avoid this service! When they sell you the service a Trugreen rep tells you that if you need your yard retreated, you can call in between services and have multiple free reservices... this is not honest. After your treatment they tell you to wait 2 weeks before requesting... then when you request the retreat they schedule a service for you... what they don't tell you is that they are scheduling your next billable service so you will be charged for that retreat. Then when you call them on it, they tell you that you can only request a free reservice if your next service isn't already scheduled. LLLOOOONNNGGGG hold times to actually talk to anybody. Rude Chat reps... all in addition to the fact that I have had the service for a full season with no improvement in grass/weeds.

Absolutely horrible. I can't even believe this company continues to function. I had to prepay an entire year....and had to wait over a month to just get anyone to follow up with me. I had to cancel and get a refund - and I have waited over a month to get any updates....Sadly I'M STILL without a refund. As far as I'm concerned- TruGreen just stole my money. I'd never recommend them to anyone. The sheer incompetence being demonstrated is astounding. It appears they can't even refund $$ back to a card! They have to "send a paper check"....Sheez....

After trying to work with this company for two years, countless calls and 4 face to face meetings with manager, they still amazingly suck. Save your time, money and lawn and go with a local caring company.

I've had Trugreen Trushield and mosquito service for a 2 months now. I bought their 4 month prepaid service. First, I have to call them back on a weekly/bi-weekly basis because the ants and mosquitos keep coming back. Every time they come, it's a different person, if I'm not home, they don't come in the backyard eventing I leave the gate unlocked and cracked open. Ok, I try to be home when they come and each time, walk the new guy through my property and instruct them NOT to spray my flowers because I have slot of beds, burglar and hummingbirds.

We hired TruGreen to do Mosquito Defense and Lawn Service, each item two times. Their service is horribly bad. We ask for full refund, but they claimed that completed service cannot be refunded. Following is the evidence of their “completed” service. Mosquito Defense: Our yard is 14,000 sq. ft., and it only took them 9 minutes to finish the whole mosquito defense + TruShield process, is that even possible?