TruGreen Lawn Care Reviews

They come door to door. When you say no, they refuse to leave. They stole an hour. Don't buy from them; slam the door on their face. They don't care about you. They are abusive. They will take advantage of you being polite.

Avoid TruGreen at all costs. Our lawn had been meticulously maintained throughout the summer until TruGreen performed aeration during a rainstorm. Operating heavy equipment in those conditions left deep ruts and caused significant damage to our yard. Within days, large areas began browning from the tearing caused by their poor judgment. Additionally we believe overseeding had not taken place, as there was no evidence of new grass seeding present.

Bonnie and Brian of Orange City Florida. I have a small lawn. They came and treated the lawn and within two weeks my beautiful flush perfect lawn was dead. I called them and told them about it and they told me that they were gonna charge me to come out and look at it for the next service. I told them there is no lawn to service so I don’t want them to service it so they said they were gonna do me a favor and charge me half to come out and take a look at it. I’m gonna call them first thing Monday. Tell them not to bother because I’m calling a law firm.

I hired TruGreen hoping they could help me with my lawn. I’ve been trying for a long time on my own to make it a nice Green lawn. I decided to hire a professional to help me. It was a complete waste of money. My lawn looks worse now than it did when I was taking care of it myself. Getting in touch with a manager is next to impossible, and if you call in, you get someone from overseas, who has no idea what they’re. I spoke to a few people who used them in the past. They told me at one time they were good, but now they hire people who seem to be incompetent and don’t really care about their work. I would not recommend using this company for your lawn.

I am very disappointed with my experience with TruGreen. They guaranteed mosquito control, but I have seen no difference at all — mosquitoes are still a problem in my yard. On top of that, instead of improving my lawn, their treatments caused my grass to turn brown and look worse than before. I signed up expecting professional results and reliable service, but they did not deliver on their promises. Unfortunately, I cannot recommend TruGreen based on my experience.

A total disaster. A very bad experience. They lie to you, time and time again. They come to the property to perform the service, but they don't. They charge you money for services they don't perform or you haven't requested. Just stay away from this company, full of bad procedures and bad habits.

I hired and paid them for a year. They say they came twice. I called to report they never did. They made me hold 30 minutes to do a bs report. I manager would call back, they never sent a receipt. You can’t get no response from anyone. Horrible service. Read these reviews and take them seriously. Do not hire thieves. I had to add one star because it would not allow me to go further. Rated a zero minus

I paid for a service contract upfront for lawn and shrub care. During the year the weeds have never disappeared. In fact they are worse, and I lost over 8 trees to disease. The service is not thorough. Even after calling customer service to enquire how many treatments I had left I still got charged an extra $600 dollars which is nonrefundable for visits that they stated were revisits for the poor service. Do not waste your money.

Contracted the service for 6 treatment plan last August, after second or third treatment, there were noticeable weed in some area and upon request, Trugreen came out for the treatment. In June, Trugreen sent a bill for extra for the job which should be part of yearly plan due to the poor job. To me, it almost look silly, not smart business to charge for their failure. I fired the Trugreen.

This service is horrible. They talk about your lawn looking like a good course on their website. It's BS. My neighbors who don't do anything to their lawns have better-looking lawns. I've had the for 3 years at this house and many years at my previous house. The technicians don't know anything about lawn care except the minimum basics (meaning, how to apply as little product as possible without getting caught and how to blame the customer if the lawn doesn't look good). Even when they consult the "experts" back at the office, they don't know anything. At my last home, I had to tell the guy what was wrong. I don't know why I used their service again when I got this home.

Worst ever decision I ever made to have them as my Lawn Killer Specialists! If there was a score below one star, I would have given them that. Terrible service. Worst customer care. Irresponsible people. Can not get hold of anyone to respond to your needs or concerns. Damaged/killed my beautiful grass. Damaged my flower beds and flowers. No one in town to get hold of. Do not return calls. They have call centers that are useless and truly a joke. Do not waste your money. Do not let these people to come anywhere close to your lawn. They kill it. I am so disappointed. Prepaid them for all service. Don't even know if I ever get my money back or any refunds! Their site is very difficult to communicate in. NO TO TRUGREEN.

I have been a loyal TruGreen customer for years. Not only at my current home but 15 years at my previous home. I noticed weeds in my yard. I have called them over and over for months to come back and look at it. I have asked for a supervisor. I have waited here. Been late for work to be able to speak with a supervisor who never came until today. Each time someone would come they would say we are going spray with fertilizer and treat the weeds. As suggested I would call them back to tell them the weeds were not turning brown. I kept showing them the same spots over and over. Now they tell me I have crab grass, which is huge in my backyard. And they do not treat it. Meanwhile, if you Google how to get rid of crab grass, the first thing that comes up is TruGreen.. But the supervisor today confirmed they do not take care of it. Do not waste your money!

TruGreen came and put double the amount of weed killer/fertilizer on my yard. Granted, the weeds died, but so did the grass. I had a nice lawn, and now, after waiting a year, hoping to have some grass come back, I ONLY have DIRT in my yard. TruGreen ruined my lawn, and destroyed the soil in my yard. They said everything was calibrated, but if two guys both go over the lawn with chemicals (they were stoned), it will kill the grass and harm the soil. I wanted to sell my house and now will be out thousands and thousands of dollars, re-sodding the front yard - a corner lot. Their customer service was 100 percent useless and actually rude.

Beware you have been warned not to use Trugreen. How are they still in business is amazing. My yard is full of weeds. They spray right before it rains then, it's impossible to get in touch with local office. Respray guy comes out with a backpack and doesn’t ring rhe doorbell, goes directly to the backyard and fake sprays with a completely empty backpack. When I called him out on it and took a picture of, and sent to company, his response was, "I didn’t realize it was bone dry when I put it on my back." Wow. They told me on Friday that a manager would come over first thing Monday morning. Well it's Monday almost noon. No call, no text, no manager. I called 800 number and he said even he can't call the local office. What kind of scam is this company running. My neighbor right next door is having same terrible service and is not renewing contract either. 90% one star reviews. Tells you something. Dont use trugreen.

I have been a Tru Green customer since 2003. Until recently I have been overall satisfied with the service provided by this company. However, in November 2024 I began to notice some deterioration in some areas of my back yard. I called customer service to report this problem and requested a lawn specialist visit my property to analyze my issues. My request for a specialist was continually ignored. I also pointed out these bad areas to the many service technicians that serviced my yard.

Ali ** WA

TruGreen Daytona Branch. I normally don’t post complaints online, but I have no choice. I’ve been a TruGreen customer since September 2022, and after the May 17, 2025 service, brown patches appeared in my St. Augustine lawn. Inexperience same TruGreen technician misdiagnosed the issue three times while a third-party professional confirmed active chinch bugs on July 1. By the time TruGreen treated the infestation, over one-third of my front yard was damaged.

The first couple of services were done correctly. However, my yard died, and I had to check my security camera. To my surprise, they would simply pull up to my house and drive off. I strongly advise against using this company.

The first fertilizer was good, but everything else was crap. I asked them for crabgrass killer, and they never applied it to my lawn. The first time I asked them to do it their technician refused to do it. The next technician never sprayed the middle of the yard where all the crabgrass is. The third time they did pellet fertilizer but again didn’t kill the crabgrass. Now they won’t refund all my money. Saying we don’t guarantee their service, they just give you a different technician.

Worst service. I used TruGreen for 3 years then I stopped because I did not get the results they promised and other billing issues. This year again they made my lawn worse than what it was. Will never use them again and will make sure to spread the word so my friends don't get scammed. There are so many other options and I am sure with better service.

My most recent experience with TruGreen is terrible. I waited in the house all day for their arrival…however, no one arrived that day…then I get an email with a report that the job was completed by the technician…I call the office, they say they will look into it…the following day I get a message that they will arrive today…again, I wait all day until a truck arrives at 4:30…the tech never leaves the truck and after 5 minutes drives off…now I get a message saying they had truck equipment problems…how that could be determined without getting out of the truck and trying to use the equipment is a mystery to me…

Great sales people but zero follow up. The service has been terrible. My lawn has gotten worse in areas, the mosquito control is a fail and the specialist do not speak to you regarding the service. Mow the lawn? Water the lawn? Etc. Customer service is terrible. Yes, they are polite, but it’s service from a call center 1000 miles away. Use local company, this is a big box store for lawn care without personalization and a big price tag.

My yard is full of crabgrass, even after they gave 2 extra sprays. They don’t apply products at the correct times. Fertilizers and weed preventers don’t go together. I have a huge mess! My yard is a wreck.

This is one of the worst companies that I have hired. I paid in full for the year and they only showed up one time to treat the lawn. I have been trying to get my money back and have canceled the service and they actually charged me for an application that they never came out for after I had called them 4 times and canceled. I reviewed my cameras when they told me what time the tech “went to my house”. They were never there. I have been told that a manager would reach out to me within 24 hours and that was 2 weeks ago. They take your money and do not provide a service. Thieves is what I would say they are.

I live at Grandview drive in Pittston. Trugreen was not renewed because they missed every other yard when doing the development. Mine was missed. Green valley was not renewed either because they did not do what they were paid to do here. Disappointed in both companies. I put this in a nutshell just to make it easy.

Recently discontinued service from TruGreen (Myrtle Beach Georgetown office). Bought an annual contract last Feb.2025 for weed control and fertilization. Tru green failed on both targets. Weeds proliferated and there was never any growth spurt associated with fertilization. I took their advice and did the aeration (extra cost). Discussed the lack of accomplishment with them on numerous occasions. The office personnel were sympathetic and arranged retreatments. The yard continued to die off and weeds proliferated. After 7 months i cancelled service. Results were so poor that I suspect it to be a scam. I gave them a freshly unrolled centipede turf yard and Trugreen degraded it. ---- No weeds to weed covered. ---- Fresh grass with 100% coverage to 70 % coverage.

After using TruGreen for 4 years and having good results, I stopped using them for 1 year while we built a small addition to our house. During the one year, I treated the lawn myself and it looked great. Now that I started the service back up with trugreen, the lawn looks worse than when I was treating it myself. I called and asked for an additional weed treatment that I was willing to pay for but they mistakenly seeded the lawn instead. 3 different times I called and reschedule the correct service and 3 times the service was canceled without reasoning or without notification as to when it would be rescheduled. I am not sure what happened but this company seems to care little about customer service and more about taking people’s money.

I am not happy at all with TruGreen. We chose them because their ad specifically mentioned being able to grow grass even when dogs are on it. We have three dogs, and I told them that when I called them. They assured me that was not a problem. My yard looks worse now than it did before they started. They send young guys who know nothing about lawn care to throw something on the grass. We asked only for our back fenced-in area to be treated, but several times they treated all but that area. We specifically asked for a soil sample (which seems like it would be standard). We never got the results, so I called and asked for them. I was told they would be emailed to me within 24 hours. I never got them. I strongly advise choosing another company.

Paid for 1 year plan. My lawn looked better before Trugreen treated my lawn. Trugreen keeps treating my lawn and billing me after I cancelled service. Nowhere on cameras can I find them treating my lawn.

It was a big mistake I hired TruGreen lawn care service this year. They charge you the whole area of backyard, but only service less than 1/2 area and turned out the serviced area one color and none serviced area another color. In the later July service, the area that fertilizer cart moved over are all turning yellow, left the yellow cart moving trace lines over the lawn. The none serviced area is even better than serviced area. Contacted TruGreen and they agree it is not looking good but doing nothing. They charged about $500 for service and results are not acceptable. If you think about hiring lawn care service, read the rating on the web first and do not make the same mistake as I did.

I've done my own lawn service for years, but started to have uncontrollable crabgrass problems. I hired TruGreen and their results were no better than mine. I've called them several times and they promise to send out a supervisor, but no one ever shows up. I consider their service worthless, and their customer service based on lies. Please save your money.

I was lied to from the start. I was told by the representative that because my neighbor referred me we both would receive a 100 00 gift card I asked to where and was told Amazon or target. Ok that never happened, and when I inquired about it I was told it's for extra services. Now they came in the middle of the day 95+temperatures and our grass is burned. I was told again by their reps that someone would be here on the 1st. Ok that never happened. I called to inquire the time they might be coming and now they say the 4th. I told them this is unacceptable, and they hung up on me. Do yourselves a huge favor and do not do not use these people. Waste of money. It's going to cost us more to repair their damage

Signed up for yearly service and very disappointed. I've always done my own lawn treatments and had some weeds but never this bad. Crab grass is now over half of my lawn. They say they'll come and fix but never show. Do not use this company.

I will give them a zero if I could. They do not have your yard looking like they say. My yard has been the worst ever since I owned my home. They do not value the customer time. They had me wait all day for an appointment, texted me entire time, sent a text they was on the way, then texted 2 seconds later they could not service me cause my gate locked. Mind you I was sitting on my porch the entire time with my garage door up and I do not even have a locked gate. They lied after I waited all day. Then when I called stated they was at the wrong house but I have been a customer for years and same tech been to my house. He lied and did this twice. I will never use them again or recommend them to anyone!

When I called, a woman answered and told me that I needed to pay the full amount before I could receive any results or further services. She was very insistent about it, but I didn’t agree to pay everything upfront. I found it quite strange that I was being asked to pay the full price before even receiving the first service. Usually, you would expect at least part of the service to be completed or some form of confirmation before making a full payment. It made me feel unsure about how the process is being.

If your preference for dealing with the company includes waiting for hours for them to show up, and then washing them go in and out of your driveway in less time than it takes to fry an egg, TruGreen is for you! We are looking forward to the service, but apparently the word service is not included in their product description. Very disappointing, stay away from them, we dropped our contract after the third visit. I hope to sell somebody out there.

High over priced and they will add service you don't ask for and jack up the prices. Stay away!!! They keep your grass green in cooler weather months and talk a good over the phone but when summer comes brown all over and talk nasty over the phone!!!

TruGreen came to my property on June 9th to service my shrubs and trees. Within a week, I noticed alarming changes—my tree’s leaves began discoloring and dropping rapidly. In less than two weeks, the tree, which had been healthy and full of leaves for 15 years, was completely bare. TruGreen sent out four different technicians, but each simply insisted, “Our spray wouldn’t cause that,” with no real investigation, no accountability, and not even an apology. Instead, I was told to contact an arborist myself. I’ve never had an issue with this tree before their service. Something clearly went wrong during their treatment, yet they offered no help or responsibility. I do not recommend TruGreen based on this experience.

This company has been a nightmare, they sold me a season package at the beginning of season. When You call customer service you have to explain to each new rep the entire story over and over. Hours of wasted time then they send technicians out and the products don’t work. My lawn looks horrendous and I’ve asked numerous times for a supervisor to call and no one calls me. I’ve asked for a refund and I’ve only gotten 1/3 of m investment back. Meanwhile, my lawn is disgusting with crabgrass and weeds. DO NOT USE THIS SERVICE!!!

We have 2 properties under care from TruGreen, the care of the Lawns in Florida and NY are exceptional. But that’s where it ends. We have been told more incorrect truths about price than a politician. Changes done without permission. Money put on charge card without contacting us. We paid upfront on both properties for a full year as per salesperson. Then 3/4 of the way thru we now owe more money. The only way we knew this is my wife watches our charge card debits. We have cancelled our services. NOW we’re in NY and will be now renewing in Florida.

Our lawn had been just put in, and after a few months with TruGreen there are brown patches big enough to put a blow-up pool on. And, also, the front and back lawns are covered with leaves. They miss appointments, forget to fertilize, don't show up and give you notice of it, and I could go on.

I had a moss putting green type front lawn that had some weed issues and occasional regular grass growings. No weed but ALL regular grass. Now it has to be mowed all the time and the putting green moss is gone. What a rip off!

Service canceled 7-21-2025. Worse (horrible) lawn service I've ever encountered or used. The 1st lawn service was performed during a day when it was pouring and we got two inches of rain. After the 2nd service I noticed weeds were still growing unabated. I left my concern on their web site and talked with a rep on the phone. After the 3rd service the weed beds looked healthier than the grass. Neighbors on both side of me do not water their lawns and their lawns looked healthy and green. My lawn was full of brown spots. DO NOT USE THIS COMPANY.

My wife has foolishly been paying this company for the last 13 years. Our lawn has gotten progressively worse. We have a massive dead spot in the rear, and the entire rest of the lawn is infested with weeds. For the last 4 yrs, I’ve been home when they came for a treatment, and pointed out the problems. I’ve pointed this out to 4-5 different so called techs, and every one of them had a different answer as to what was wrong and needed to be done. The last treatment, we ended up with dead spots all over.

If you want your grass killed this is the company for you. DO NOT HIRE THIS COMPANY! It took several calls to even get to talk to the correct person to file a complaint. Nobody should have their lawn ruined by a "professional" lawn care company.

Their services did not work and they want you to pay more to keep collecting more money from you. I called to complain and said they wo t honor a retreat because we canceled their services because they didn’t work.

This is the worst company to deal with. First the tech was here two weeks ago, the dogs were in the yard, m my wife was home, no knock or she would have left the dogs in. He just left. Today the driver did not even stop and marks the job as complete. The phone number for Lancaster Pa. is no longer in service. After three calls to a call center in Myrtle Beach, Indiana and the another to Myrtle Beach, I requested a call back from a supervisor. No call back today and my service will be cancelled.

I had a fantastic experience with Johnnie ** from TruGreen! He did an outstanding job on my lawn service, he's a professional, knowledgeable, and truly attentive to detail. You can tell he takes pride in his work, and it really shows in the results. My lawn has never looked better after he do the job. I appreciate his excellent service and friendly attitude. Highly recommend Johnnie and TruGreen for anyone looking to upgrade their yard care. If possible I would always like for him come do my yard.

I'm adding a few more stars to this review. TruGreen took accountability and rectified this incident. They sent out the manager twice. He offered solutions and my lawn looks better than ever now! They still need to work on improving communication. Thank you TruGreen!

TruGreen - Beware senior citizens. I signed up for one year of service May 25, 2024 for weeds and fire ants, and paid the total of $673.19 upfront, telling them I would try them for 1 year and if I was satisfied we would go from there. After the initial services they had to come back and retreat for weeds numerous times and I still have weeds. They also retreated for fire ants in September 2024 and I still have them, too.

Awful customer service. 2 bad rounds with them in Florida with billing and administrative issues on their end costing me many hours of frustration until I finally cancelled. Their chemicals and field service are good but the rest of their business fails the customer!

Stay away from this company... They did absolutely nothing to improve my lawn. I have taken the time to look at their flags in neighbors & businesses in my area and the lack of results is identical... One more thing to note. After using them for quite a while hoping for results I discontinued service...I spoke with several people trying to get them to stop coming. This didn't work. For approximately 4 months they kept coming and sending bills. I did not/do not pay for unauthorized services.. BEWARE! This company is a mess.

Worst company ever. I cancelled this horrific service as I was getting charged and services booked every other week. After going through that debacle, no improvement to yard with 3 months of treatment. In fact, they fried my grass. No improvements on Ants and Phil their supervisor is all about the deal and not the customer. I cancelled. Even called. 3 days later, another person shows up to my door half baked and refuse service and called TruGreen. Spoke to Ashley who assured me the account had been cancelled.

I wish I could give this company 0 stars. First, all their customer service reps are salesmen and women. They are not there to provide customer support. They are there to get you to buy more services and explain why they are right and you are wrong. They will give you the run around about everything. They are also somewhat inconsiderate because they will talk and talk and talk. Second, I have less grass in my yard than I did before I started these services. The grass I do have doesn't even look that great. I can kill my grass for free but I just put $600+ for TruGreen to do it. I feel like a fool. Please please do not use this company.

I contracted TruGreen this year for the first time. But it soon turned into a nightmare of an experience. First of all - their app does not work as intended. On calling customer service, they agree and admit to it. You cannot schedule services on the app. Neither do you get notified if they are cancelling a service. Second - you have to baby sit the representatives who come for servicing on your yard - literally. I had to do it twice because they would go around randomly on the yard spreading the stuff and get done. Third - even after scheduling the service, it got cancelled thrice without notification. On calling, they said they will send someone, but again - no one showed up. All in all - I had a bad experience.

I’m very frustrated with TruGreen. Not only did we purchase the yard we also did mosquitoes. We had a party not even a week after application and our guests were leaving because they were getting tore up. All my grandkids have bites everywhere. I called on Sunday and received no call back on Monday or Tuesday so we called back. We told them we have another party next week and we don’t want the same thing to happen. We asked for a date closer to the party and they declined and said someone will come tomorrow.

I signed up with TruGreen in late April 2025. The first application was discounted. The technician applied the treatment in the rain. I'm not a scientist but this method seemed fruitless. The next application was the last week in June (nearly 8 weeks apart). This time I watched the technician as they applied a single spray. I received a bill stated that they had applied two different treatments (I was charged double my agreement), again not a scientist so not sure how that would work. I can relate a bit better to ordering a drink, if I ordered a shot of vodka and the bartender poured out of a shot of vodka from a vodka bottle and told me he was also charging me for a shot a gin because they were combined, hmmm. Not buying it. I cancelled my subscription. I was told they would refund my account for the double billing but ONLY IF remained a customer. Not worth it. FYI, lawn looks no different.

Although I do not like to write bad reviews, I feel compelled to do so in the case of TruGreen. I installed new turf in Dec and hired TruGreen one month later to handle the spraying. After the first spray service in Feb, the lawn had large patches of brown grass. The tech did not know why and neither did the supervisor who came out. Their best answer was that the spreader must have broken? After several more treatments, the brown patches were worse and the rest of the grass turned yellow. It was clear they did not know what they were doing, so I let them go.

Earl came to my door, offered me lawn treatment, weed control, and seen my dog and offered mosquito, tick and flea control gave me a price, I paid for the year instead of paying monthly to get a discount and he got his commission and I didn’t get the services I was told I would get. When I got a phone call from the same company asking me if I wanted to add on for a ridiculous price for something that was supposed to already be include, I had to talk to four different people to get a refund.

Our lawn has never looked this bad, and that's really saying something. We have moss, weeds, and tons of mushrooms. Trugreen is supposed to be on a monthly schedule, but they're pretty sporadic. The last time, (about a week ago) they left a bill. I checked my cameras, the tech sat in the truck on his phone, then after about 15 minutes left a bill on my porch. I called, they didn't respond and the call ended. We've asked for a refund, but we're denied. I've got videos of techs watching videos on their phones while walking our yard, then placing a stake and leaving us a bill. This is our last summer with Trugreen. It's just not worth it. You can do it all yourself for 1/2 the price, without the headache.

Yikes. I signed up with TruGreen last year to help with a grub problem in my yard. They assured me they would help. I live alone so I lock my back gate every night and unlock it when I leave for work at 8 am. If you need to access my backyard before then, you have to let me know. TruGreen showed up the first time at 6:30 am and woke me up. I called corporate the same day and asked her to please not have technicians show up before 8 am, or if they need to to have them contact me by phone in advance or when they arrive. This did not happen. They showed up today at 7:15 am, made no attempt to contact me (didn’t even ring the Ring doorbell!), did half my lawn and left saying the treatment was complete. Not only that, but my lawn is filled with weeds and I still have a grub problem. Will be cancelling as soon as possible. Horrible service.

After nearly a year of TruGreen service for my lawn it is now Dead. They promise a beautiful healthy lawn but it's anything but that. They don't treat "that weed", they don't treat "that grass". You need to spend more money for this or that. 10 months into it and my grass is worse than when we started. You call but solve nothing. You ask for a supervisor and "they will call you back in 3 days". You pay good money for this and it's absolute garbage. Run! Don't walk. Save your money and patience.

I have done my own lawn care for years and have a very nice lawn to begin with, it I had clover that was establishing out of control and couldn’t control it with granular products and don’t have the time to spray my yard. Within two services from TruGreen my clover problem was gone. I continued with TruGreen after that to handle weed control and fertilizing and have been pleasantly surprised with the results. Considering a bag of fertilizer costs me $75, and a service from TruGreen where they apply three separate treatments costs the same, I just decided to stick with them. I do apply some iron here and there to darken up my green but otherwise don’t have to worry about my fertilizing anymore.

Don't use this company, they don't care about your lawn, the just care about your payments, I had 4 lawns with them and all have suffered, the workers who apply the fertilizer do not even look at your lawn to see what it needs anything, they just arrive and apply the chemicals, also they don't speak English. It was impossible to ask them any questions, I called the toll free number and get a random customer service girl with no experience, even after she recorded my complaints not one person called back. So, guess what I canceled all 4 accounts and not one person from the Franchise called to ask why I canceled my accounts.... such a poorly run company.

I ordered a 50% off one time treatment deal that was left in my mail box. The technician was in my property for 5 minutes and put their flag and put chemicals at two different corners. I thought he will come back. I was sent bill for two treatments one for 50% off and another $80 for soil lime treatment. I called and reported about bad job and extra treatment. The customer service is a joke. They charged my card and I disputed with my card company. The dispute was in my favor. But, now I am getting the bill in mail. The company have no respect for customer complaint. They hide behind their technician input. They never send anyone to find if the technician did a good job or not.

They give you a monthly payment amount. Then they show up and charge you 3 times in the 1st month. They did a service which I was lead to believe was part of the monthly service, but it was not. I did have a fire ant control done and was charged $293.95. (I felt this was extraordinarily expensive) I was supposed to get charged only $30 for the 1st service. But because they did cinch bug service which was not covered under the monthly charge, I paid that figure plus the $124 monthly figure. Then I received another charge to my account for an additional $124 as they claim they did 2 services at one time. I received a call saying they were coming out again (all within a 2 week period) at another $124 charge. I told them TruGreen will never set another foot on my property...EVER..and canceled them. This is a very dishonest company. DO NOT TAKE A CHANCE USING THEM.

My lawn is looking the worsest on the block. I am so disappointed in these guys' services. One of the guys pulled up in his truck. Knocked on the door but I didn't answer the door. He one side of the house and left. I guess he thought I wasn't home and wasn't watching him. Very bad services. A big rip off!

I just want to say don't use Trugreen greens, they will take your money and do nothing. A year ago I decided it was time to get rid of these weeds so I called trugreen. Was on the phone for a while with a gentleman who said everything I wanted to hear and that was that. Within a year my grass was going to be beautiful. Well a year and 2 months later my grass is worse than it was when it first started. I have more patches than grass. I have called constantly. They have sent somebody out here to tell me the same thing that the grass should not look like this and they will fix it.

They made promises that were never kept. Salesperson promised my whole property would be taken care of. First came to aerate only did part. Second came and only did same amount. Third came and I told him if not doing whole lawn to forget it. He called manager and was taken care of. Speakers jam up so don’t know how much got done. When they did liquid spray I thought my weeds would be gone but no still have plenty of weeds, crab grass and dead grass. Don’t think they seeded like promised or tried to fix. Last man here said he knocked on door. I have alarm on house and it didn’t come up and my neighbor said he did one side not the other side of house and spent 4 minutes here, I’m on 1/2 acre. DON’T WASTE YOURE MONEY. No hold on my lawn (like commercial).

The worst company to deal with, they keep bombarding my email with their nonsensical material although I blocked their emails several times a day and unsubscribed hundred times. Do not deal with them.

I "Fired TruGreen" 2 years ago when they damaged my lawn as well as some of my shrubbery. I had the Manager (from the Boardman Office) come out two times to discuss repairs and shrubbery replacements at their expense. I was promised shrubbery replacement and lawn repair but it never happened. I have been notified a number of times by up to five different TruGreen representatives trying to turn what was agreed upon to what they interpreted from this Boardman Manager. I put my foot down and said I would not talk to anyone else but the Boardman Manager from this point on and yet they still call and say that I agreed to allowing them to come back the following year "IF" they made the repairs mentioned above.

I filed a complaint. I was happy to note an acknowledgement of it and perhaps an effort to improve service from a customer point of view. Revised my rating from 1 to 2 stars.

Hired them to do our lawn. From there? A mess. No one seemed to truly know what was going on. The people who came to our house were telling us different things than those in customer service. I was told we could get our lawn reseeded if it wasn't taken...by two workers. However when I called to schedule the reseeding, they said they didn't do reseeding. That was enough for me, canceled. Save yourself the trouble. This is a clown organization.

First, I am not upset nor wishing hurt to any business but a fair warning is justified. Was told many things concerning what their "Technician" would do but not a single word was true, Told they would check my Ph, and weeds. Nope, never happened. Called customer service. Mostly non responsive. The "last straw" was that they applied their nitrogen mixture. It took the technician about 11 minutes. However, I have a 10-12,000 sq ft yard. A week later my grass looked like Zebra strips. (Green and very yellow) Have pictures which I sent to the company and asked they respond and let me know when they could fix. I told them please call me back within 24-48hrs. NEVER heard from anyone. SO< I canceled my service. Terrible customer service and very inept technicians. Tried uploading pics but would not accept a single photo because they have greatly reduced the MB that you can upload.

We were told by the sales person we would have grass. I paid for several treatments up front to include over seeding. After the first couple of treatments, I found out that grass would not grow in the shaded areas and I needed to remove the Moss. This was different than what the sales person told me. After a few phone calls the regional sales manager came out, agreed I would not have grass without several years of working on my lawn. He did refund my money, the reason for a higher stars than 1. After one year after hiring a local person. The attached is what my beautiful lawn looks like.

I decided to try TruGreen, I recently bought a house and wanted someone reliable who could keep my yard looking green, and without weeds. Mind you it was already green, I just needed someone to keep it up for me as I do not have the time to do so. I was not looking for someone who I needed to "babysit." This started on April when I reached out, my neighbor across the street warned me about TruGreen, but I wanted to give them the benefit of the doubt, "worst decision ever". They came the first time in April, applied fertilizer and supposedly the liquid spray, well I do have cameras in my property and I was present at the time of service... Only fertilizer was applied.

The harassment form TruGreen attempting to sell me service after merely requesting an online quote is astounding. I received emails, texts, and phone calls non-stop. At this point I had blocked their number only to have a sales rep knock on my door unannounced at 6:45pm while I was sitting down to eat dinner. She attempted to sell me service but was not equipped with proper pricing or deals. Did not seem to have the knowledge to even assess my lawn to see what it is in need of. After sending her away stating I was actually in the middle of eating dinner, she returned and knocked on my door 5 minutes later offering better pricing. I let her know I was not interested, and she went on her way. Yet, I still received another phone call this morning from her trying to still sell me service, not even remembering how she was at my doorstep the day prior.

money. Only negative reviews on internet. Do not use TruGreen. Wasting your money. I had to pay extra to fix my lawn after TruGreen ruined it.... Lawn turned brown. They not care. I could not get help by phone or internet.

Scheduled my mosquito service for first week of May. It’s May 17th now. Tried calling my local branch 3 times now, each time my call is redirected to a call center to outside of the states. I can’t fully understand the person on other line because of heavy accent, they can’t really help me, and all they can say is my service will be done May 30th…. Just disappointed at this point in the services and experience.

TruGreen Lawn Service 5/5/2025 #** Paid $164.66. We had installed new sod along the front edge of our lawn and my the front fence end of March 2025. We also put top soil and compost down the sod had rooted due to us watering our yard daily. The grass was beautiful, green on May 5 when the technical service our lawn. Wednesday May 7, 2025 all of the new sod t had turn yellow and purple. I called to complaint and they send someone on May 12, a note was left stating no top soil or compost was lay and the grass was dry. I called again and a Mr ** -manager came to our home. Told me that the construction rocks left under the soil heats up and will damage the grass, and the grass is near the street. It will heat up from the concrete and die. Suggested I continue to water more. It will come back green because it's Bermuda grass.

I have Trugreen working with my lawn. Totally unsatisfied with services. Signed up for weed control, bare spots and other services. Lawn looks worst than before. And cherry on the top..when specialist came And I asked about the plan, they got mad and told me questions should be addressed to who I signed contract with. Not the best choice. Sorry

Tru Green's customer service and system are absolute garbage; they are no help at all. I have canceled my service multiple times, with no success. Today they put more chemical on my lawn over the other companies' chemical, they were never supposed to be here at all. They will not let you talk to a manager nor give a number for you to call. They don't even know how to remove any of the addresses I've had in my name. I will share this information to all I come into contact with, and I have a far reach as well as my friends.

I initially signed up with this company to get my lawn treatment professionally services and treated. After seeing so many bad reviews, I decided to not proceed with this particular company. The reviews are not lying. The same day I signed up, the same day I cancelled and I have been going through hoops just to have my money refunded back to my card. I’m happy I never started the actual service because I could only imagine how bad it would have been since it’s been so difficult to have my card refunded. When asked more than one occasion at different times to speak with a manager I’m told the manager isn’t either there or in a meeting. Do not go with this company. TruGreen isn’t the company you want if you want consistency and professionalism.

After 4 years as a customer - our sod lawn is now 75%+ crab grass. Was told by the GM that they treat a very narrow breed of weeds. They can neither treat crab grass, or, apparently, prevent it. The suggestion made to me, was to re sod the lawn. Buyer beware.

Less than 1 star for sure, extremely poor customer service. Unable to get anyone to return calls concerning issues with the lawn treatments. Customer service representatives in my opinion are incompetent and lack the authority to handle any customer complaints or requests. The local office that provides the services do not provide any contact information and hide behind the national service call center. The original TruGreen salesperson in my opinion misled me about the services that I would receive and also the access that I would have with the local office. The technicians that treat the lawn are different each visit and do not have much input about the health of the lawn. I have requested on multiple occasions to have a manager visit and speak to me about the condition of the lawn, but as of this review no one has responded to my request. I will be cancelling the remaining treatments and handle the lawn care myself.

TruGreen has been an unsettling experience. Our home was signed up for the service over the phone and online, without a view of my home's yard. They estimated what they thought would be the square footage. I wanted another service to be added on. That is when TruGreen dropped the ball and everything started. I called in multiple times to the TruGreen rep (who says his name is Joe) who sold me the service, and left a message that I had questions about the service and wanted to add to it. Never received a response or call back. So I called back to the 1-800 number. I made them aware of the messages I left, and that I’ve received no response.

I was a Trugreen customer few years ago. I left because they charged me for a work they never performed. When I called them, they said that maybe their technician went to the wrong house and they will send another one to perform the job. That never happened. So I left them. Fast forward to today, May 2025. I decided to give them a second chance and bought the yearly service contract with them. Last Friday, I received a service report but no work was performed again on my lawn. There was no flag on the grass nor the smell of fertilizer. The report states that the technician knocked on my door but my Ring didn't see anyone. It is all lies. I call them and they don't know what happened. They will send someone again they said. I am still waiting. This is the 1st application of the contract and they already screwed me up again. Bad bad service and not honest.

TrueGreen has a great sales team where they promise the world and amazing grass but in reality it is not. Our sales person made us believe this would be a customized experience, said the grass would be green and lush. He said when the first person arrives on site they will review the plan to make this amazing grass. In reality when the first and even the second person arrived, there was no conversation. I asked are we going to review the plan and he just replied "I just spray". He sprayed the evergreen trees which ended up turning yellow. Would not do this again.

I hired TruGreen after being very skeptical because of friends and family warning me about their poor results. Well... Lesson learned on the first treatment. After the technician treated the front yard he walked to the backyard, walked 5 feet inside the fence looked at the yard and then turned around, spayed two sprits not even near grass and left. Had I not witnessed this on my camera I would have never known. Needless to say I cancelled the service that day. First impressions mean everything and they failed miserably. Wish I could give zero stars.

Like most reviews, I had a horrible experience with TruGreen. They killed my back yard during year 2023 (I mean completely bald), so I called them to tell about it. They sent someone who sprayed without any results. So, I told them that I will give them one more chance. In 2024 they killed it again after reseeding in 2023. I called them to stop my service. They had my credit card, So they kept charging it and perhaps kept servicing my lawn with no positive results. Basically, I kept aerating and reseeding during September and they kept killing it. My credit card expired and they couldn't charge (sometime early this year). They started calling me. When I told them that I had asked to stop servicing my lawn. They pleaded ignorance and kept calling.

I had a different lawn company a couple years ago but after watching all the "hyped" commercials thought I'd give them a try. They scheduled for 3/17. They came out but only did 5 mins of spreading in the front yard and didn't even touch the side or backyard and was billed $70. I called them. They didn't even touch the sides and back and they said they would reschedule for 3/20. They didn't show up, I called again and rescheduled for 3/25. Still didn't show up, I called again and they rescheduled for 3/26. They finally came out to spread weed and feed on the sides and back yard. A few weeks later I can see where they did the spreading, I now have green lines about 10' apart. I'm not impressed and canceled all future treatments.

They killed my lawn, st Augustine grass the entire lawn is dead! They put down too much weed killer or fertilizer! That refuse to come out and look at my lawn. It has been over a month and no reply but I am continually billed!

Very poor service. I signed up for a 6 months service upfront and nothing happened good on our front lawn. It didn’t control the weeds and didn’t improve grass growth. They’re just a joke. They post many good reviews on their site but those were actual managers and franchisees. They don’t care about service, only about money. They would send me notifications that they would treat my lawn when it was freezing outside.

I talked to a sales rep on the phone to get info on the plans. He answered all my questions and was nice. I told him I was specifically wanting weeds in my rocks sprayed and asked if they did that service. He said yes. and I signed up and paid in full for the whole season. The sales rep said he made a note to do the rocks when I rechecked to make sure it was part of the service. When they came out to do my first service they didn't do the rocks. I asked the guy about it and he said he was only told to do the lawn.

After telling them I was no longer interested in their service as I found another, they continued to call me. I have since told them twice to remove me from their call lists, yet they still continue to call me. I am pursuing legal action for harassment!!!

I’ve had TruGreen for 5 years now and have had nothing but problems. Terrible communication between the office and field operators. Most field techs are inexperienced. The ones that know anything are constantly moved around and instead of getting familiar with a customer and or job, it’s a new experience all the time. We have requested specific areas to be treated from mosquito defense, to lawn care, to perimeter pest control. We have 5 of their services. There’s ALWAYS an issue. Last year they burned our new grass with fertilizer after the reseed was done. They told me they’d tell the next guy and put it in the notes to not do our side yard. Well, they put it in there. But he didn’t read the notes. He was another new guy on the route. I got a 2 spray credit. No help with the replacement of seed and time!

Been using TruGreen for a year and a half and the lawn looks worse than it did when we started! A total waste of money, find a local landscaper or lawn care professional who will actually care about your lawn.

If I could give them zero stars I would. How they treated my yard made the grass worse than when I did it myself at a higher cost. They displaced some of the rock edging in my gardens with their hoses and do not replace the rocks. Their customer service is terrible. I recommend that you go with a local company who isn't Trugreen.

I was a customer for 3 years. TruGreen, through gross incompetence, killed my lawn twice. Their technicians rush and mix chemicals incorrectly. Even though they made accommodations to remedy the issue(s), inevitably, they fail again and again. Then they tried to take me to collections when I refused to pay for service that was unsatisfactory (weeds, moss, and burnt patches). Please reconsider.

TruGreen is a terrible business. They continue service after you cancel which is entirely unethical and I am pretty sure it’s illegal. Then they lie about how much is being charged. Do not use TruGreen.

I don't even want to give it 1 star...I had a guy come to my house, I kid you not...He had a 24 oz cup and was hand sprinkling fertilizer... The most ridiculous thing I have ever seen...I do not recommend...

Wow they auto transferred me from Orkin to TruGreen. And changed my plan. I got Orkin for pest control, they switch me over to lawn service. I pay somebody else $100 to do my lawn. I need buds and stuff out of my my yard. They suck. I didn’t just wasted a year worth of money on some bull. Crap. They suck. I just canceled them and I would not recommend them anybody. They trying to get me to pay $300 for service when I I’ve been paying them a year for what I thought was bug removal. Suck man never never get them again ever!!!

My lawn looks awful! There are more Weeds now than before Trugreen started. I am not satisfied with my lawn at all. I live in a subdivision & my neighbors didn't use Trugreen. You can tell the difference. Terrible job done by Trugreen.

Updated on 04/14/2025: This is the 5th week that I wait for my refund. They don't mind taking your money but they have a hard time giving on refunds. Each and every MONDAY I will leave a bad review, not only for doing a poor job with the lawn, but can't seem to find being a good company AND GIVE ME MY REFUND.

TruGreen was not worth the money or the headache. They didn't do a very thorough job and the guy would only spend a minute or two, walking the yard and leaving unless my husband or I followed them around. I complained and cancelled my account last year during the season but here I am in April of this year, finding out someone just serviced my yard and they want to charge me $75. I called them again to cancel and they would not take NO for an answer. They pestered me for 15 minutes while I'm at work, trying to convince me to stick around. This is what people hate about customer service and subscriptions. I hate feeling like my words and choices aren't respected. I would never recommend them to anyone.

One Star, because there is no zero stars. To be clear, I have no issue with the local people, who take customer service seriously. But, there is no way to find out how to contact them via the website...everything goes to the national call center...and they lie! What they told me was that there is no local presence other than technicians and that there was no way to contact them. So I hopped in the car and drove to the local facility. The locals were more than happy to provide me the answers and services I was looking for. Shame on you at the call center, or corporate, or whoever is responsible for this behavior. If my kids lie, there are consequences and there should be here as well

Tru Green absolutely destroyed the lawn in the back of my home. I contacted several local reps and emailed customer service. No effort was given to resolve. I did have a rep laugh at me over the phone, as I explained the problem. I guess that’s counts for something. I don’t know what makes me madder; seeing the Tru Green commercials on TV or looking at my lawn.

The service and customer service at this company is horrible! I received a message that they applied the first application on 3/20/25, but I was traveling. I returned that evening and there were no flags on the property or notes on the door confirming the work was done. What has followed is unbelievable. 3/22 (~30 minutes on the phone) Called and spoke with customer service, and they agreed it was likely the application was applied to my neighbor's lawn. Scheduled service for the week of 3/24. 3/29 (~1 hour on the phone) No one came that week and called customer service. Rep said no one had put in a request to come that week. Scheduled a follow-up visit for today (4/1 April Fools).

I just cancelled my subscription for the 3rd time. You have to really piss me off to get a 1-star review. I have called 3 different times since late last year, requesting my service be cancelled. When they ask why, I share that I was laid off, which is true. But each time they didn't cancel my subscription like they said they did. I am pretty sure that's illegal. Like clockwork, I would get a notification that they were coming out to my home to perform the service.

If this isn’t the most unprofessional company I’ve ever dealt with, they Definitely have 2nd place tied up! Also let me state that I have proof of most all this if anyone would like to see it, Even the Catholic churches soil sample.. lol… Read on for that! Hired them in February 2024 to service my lawn to include all fertilization needs and control lawn pests. After several months of treatments, large areas in the lawn appeared to be dying. I reached out the them concerned and requested someone come out to take a look and get the problem under control. I get a call from Matt ** ensuring me that he is a turf specialist and will come take a look. Later that same day I get a text from him requesting pictures of the lawn so that he would have an idea of what he might be up against.

I don't mind being contacted by TruGreen 1x or 2x in total, but to be called 3x to 5x/day after I've spoken in person to a consultant is ridiculous. Especially after we've spoken and have come to a conclusion of No. This is getting to be too invasive. We were initially going to use TruGreen later on, but after the invasive calls. We feel that it's on our best interest to not use TruGreen.

I used the TruGreen Lawn service for a couple of years. I have been trying almost a year for them to rectify an issue. They say they will call you back, what a joke. I had them come out and spray our yard on 6/10/2024. Ten days later a beautiful maple tree that was green and vibrant died. I called them, asked them to come out and look at it. They sent a technician and he agreed it looked pretty dead to him. He said, however that maybe it would come back in the Spring.

I spoke with Josh, he called me to give me a quote over the phone which is not what I expect. During our conversation I point out how satisfy I was with a company at my previous house, they came to my property and look at my grass and point what kind of weed we had and how they will killed, and he came with the brilliant idea to tell me that they just pretend and everyone does the same treatment for every single lawn and told me that he thought that I'm smarter than that, hahaha (he called me dumb hahaha). What kind of people this company hired to talk to potential clients? They should be trained better to make sure they can get at least few more customers, I have no doubts that this company can do a good job, but after this short conversation over the phone with Josh I decided to turn around and look for a more friendly company to work with.

I'm not at all happy with the results from TruGreen. I paid for a year of service, and each time they come out, they are usually here for no more than 15 minutes. I have over half an acre of lawn. It can take me up to 5 hours to mow it with my walk behind gas or electric mowers. They claim to have aerated the entire lawn in less than 30 minutes, which is physically impossible. Also, the areas that are most in need of restoration haven't improved at all. They said it was too mossy. I thought I hired them to treat the lawn for non-turf species and overseed it, but they told me I had to remove the moss or their treatments wouldn't be effective. This was a very poor use of money.

Do not use this company!!! Absolutely the most garbage customer service and company ever! I would rather set myself on fire than use this company. Screw them! I hope thousands of people see this and they lose a ton of money due to people going anywhere else.

Trugreen is a franchise, a business opportunity that anyone can buy, without having any previous experience. Person coming to take care of my garden doesn’t know a difference between pruning tools and a pair of aluminum siding scissors. But I still have to pay the bill.

I have had TruGreen taking care of my Saint Augustine lawn and shrubs for the entire time we have lived in this Chesapeake home, twenty five years. It is magnificent and draws walks to stop and admire it. The grass is perfection, thick, green (except in winter, remember I have warm weather grass) and completely without weeds. My yard is filled with mature camellias, azaleas, dogwoods and Japanese Maples. The size and blooms are beautiful. I can not say enough about the men that have over the years cared for this yard. Today Cameron P stopped by to put down pre emergent and asked if there were concerns….nope, this is such a great young man. He reminded me he will see me in a month to fertilize. I am so excited for warm weather and the anticipation of Spring and Summer yard!

For two months I tried to get them to come out and spray for weeds and they came out and did nothing according to their "service Summary". After multiple phone calls to resolve, they hung up on me, provided false contact names and I tried to cancel my service for lack of service and after 3 attempts, they have not canceled.

This company's tech treated our yard instead of our neighbor's yard. I called twice last week, trying to find out what was applied to our grass. I was trying to avoid burning it up with too many chemicals or letting my cats eat grass with pesticides. Twice I was told someone would get back to me. That never happened. I finally found out from the neighbor who had paid for the service that it was fertilizer, although the tech put down a pesticide sign. They never disclosed to our neighbor that they didn't receive the service. Had I not watched the videos, I would not have known. BTW, he missed large areas, so now we have to watch the videos to determine where to apply fertilizer and where to avoid application. This company had zero concern for either one of us. I strongly recommend looking elsewhere for service.

I don't even think they ever sprayed my lawn. I have a pic of the weeds and I never saw them spray. Just found the bill in my mailbox afterwards. Had the worst lawn ever. I am a do it myself lawn guy now.

My experience with Trugreen was the worst, I do not recommend this company to anyone unless you want a headache, for my lawn I hired a 1 year package for 10 services during that year, every day my lawn got worse and worse, now I have everything super dry and everything is dead, also now they charged me extra because my tenth service ended in 8 months instead of 12 months, gentlemen do not hire this company for better ones, verified by my neighbors' lawn unless you want a headache

In 2022/23 I used Trugreen and cancelled because they text stating they serviced the yard. Not!! We have 3 cameras around the house and they never picked anyone up. Also, I work from home and never saw anyone!! 2024/25 They told me they cleaned house and were doing better. With strong promises that it would be better and they would get rid of our weeds. Stupid me believe them and let them service the yard again. March 14 2025 our contract ends. See pictures of my yard!! It is worse now than before they came. The funny part is a Trugreen rep came by 3 weeks ago asking if they could service our yard due to the weeds. My husband told them they have been serving it for the last year! 😳😳😳 I also called multiple times between services because I could still see weeds.

I spoke with TruGreen representatives on three occasions about my dying st Augustine lawn in which they have treated for over two years. Last time was February 1st and was promised a call back within 24 hours. Prior to that date they promised to meet with me to discuss damage to lawn. They have failed miserably in follow up to what they advertise. Be cautious with doing business with this company and their promises.

My experience with this company is horrific, please don’t waste your money on this scam. They promise the world and deliver a mud puddle. I have dealt with this company for 2 weeks and will never waste my time again.

Today, I received my first service from TruGreen. Pedro B. introduced himself and explained precisely what he was going to do. Since I have no pets, I ensured the gate was open to receive lawn service in my front and back yards. He was very polite, and it was evident he wanted to make sure to welcome me back to TruGreen.

They will come to treat your lawn. I check my cameras and they will skip entire sections of the lawn. The employees are EXTREMELY lazy. I decided to cancel 9/24. I received a text message 1/25 that service will be conducted next week. I called customer service to remind them I canceled last year. They told me no evidence of cancelation! I spend 20 minutes on phone with customer rep who assured me it will now be canceled. He refused to give confirmation number, saying it will be emailed. Today, 2/4/25, I received text saying service is scheduled for tomorrow. I called customer service again. The representative saw notes from last call but cancelation was not done. This woman apologized and canceled, providing a confirmation number and her name. This company lies, deceives to keep your business. After all this, the representative still gave this big speech about how can we change your mind? UNBELIEVABLE!!!

Trugreen rep, Edwin, arrived at my house Jan 20 at 1pm. Sat in his truck for 10 minutes, never got out of the truck, I watched him every minute, sent me an invoice he performed the lawn service with a invoice. He ought to be FIRED. How many others did he screw today? I want my charges today canceled. Trugreen hires some real slick reps.

I have been a TruGreen customer for two years. Supervisors have observed my lawn that has turned from a beautiful yard to lawn a disaster full of bare spots, weeds and replaced a small patch of grass which came with chinch bugs or quickly was taken over by chinch bugs. My complaints are basically answered by “you water too much, you don’t enough”. Trugreen claims no responsibility. I am looking for a new service.

Killed all the grass in my front yard, kept reporting that they will fix next month. Could not cancel service online, had to call customer service to plead to cancel. I had a few weeds that were growing in my yard, but now there is only lots of mud and dirt, they killed the grass.

Horrible....Hired them for a year. I started getting charged after 9 months again after paying for a whole year. They argued they only have 9 months as their annual contracts. So when we become a society of crooks changing the meaning of words...to suite yourselves that's a red flag. I avoid companies like Panera that when you order a whole sandwich they give you a half a sandwhich, or Starbucks when you order a tall they give you a small. How deceitful do companies have to be to trick customers. An annual price is 12 months in most business, not 9 months TRUGREEN. Which is not FALSE-GREEN

I cancelled Trugreen in September, on 12/27 they charged my account $82.21 fraudulently. I cancelled this program due to the carcinogens in the products being used that were not brought to my attention, and blatantly covered up. Research Trugreen lawsuit and you will see that this is a major issue. Customer service was of no help and refuses to refund my money.

I have been with Trugreen for years, and I thought their service was not bad. However, in the last year, they would just send people out to do services that was not requested and charged me for it. In addition, as far as weeding they would only do the grass area of the backyard and not the adjoining walkway that also grew weeds. So I found a company that would do both and charge less. So I contacted Trugreen to cancel my service. However, within a month period, they had sent workers to do other services to my property. When I told them that I had cancelled my service, I was told that I cancelled my lawn care but not tree and shrub care, as well as one of the other services. So I finally paid for one over the phone, and was told that I'm good and do not owe anything. However, they sent the remaining payment of $35 to debt collector. Will never do services with them again.

I hired this company expecting better-looking green grass and help with eliminating weeds. Their first service was on September 13. However, since August, my grass has barely been green, and the weeds are now completely out of control. The worst part happened when I complained about the weeds. A technician came to my house, sprayed a product with a hose starting from the right side of the property, and ended up killing my cypresses. These plants went from green and beautiful to brown and damaged.

My lawn had treatment for 8 years. I felt the need to switch companies and hope for an even better lawn. My lawn is large and my pride and joy. It is Florida St Augustine. I had nothing but trouble communicating with TruGreen. First service burnt an area. I paid a fortune separately for aeration and potassium. After 6-7 months my grass was full of sedge and crabgrass. Ok, let's resove it. After calls and reservice I ended up removing 2 bags of weeds and relaying sod and plugs. I'm still patching. The Last straw was the emails indicating technician nearby, but then not.

Never showed up on time. Paid for a series of applications of fertilizer, bug control, and weed control. The dollar weed is worse than it was before they started treatments. The grass has not improved. So allowing TruGreen to treat my yard was a total waste of money.

I have used TruGreen for years but believe the quality has definitely gone downhill. I don’t recommend allowing them to “overseed” your yard. I have more grass growing in my gardens and ground cover than in the yard. I’ve watched the employees rush through the treatments and even miss entire areas.

Please if you use Tru Green of Texarkana please check your cameras to ensure they are actually coming out and doing the work! They try to send you GPS of their work. Pull up Google Earth and check your lawn comparing it to the gps they send you!!!

The issue have been resolved by TruGreen.

I have been a customer of Lawn Service for almost 10 years. This summer, August 2024, I got a call from one of their reps, telling me my bushes have a disease that looks like a spider web. He told me I could purchase a separate contract for bushes and trees where I get 4 services in the year. I told him I noticed my roses had that issue, and he assured me that with this service, they would be treated. He also told me if I did not treat those bushes, the disease would spread to the lawn.

The service is fine and the laborers always seem to be courteous, respectful of property and do a good job. Lately, however, the customer service is awful. They've obviously outsourced their call center recently and I could barely understand the person who I was talking to who had a strong, robotic, accent and talked way, way too much when asked simple yes or no questions. He (or she?) then got upset with me when I stated, "just answer the question, yes or no". What happened was, although I pays for an entire year of lawn service, they raised the price a month or two after I made my yearly payment which then resulted in them billing me, even though my yearly payment wasn't due again for two months.

We have always cared for our own lawn but as we are getting older wanted help. We hired Tru Green and our lawn is a disaster! Numerous times we have complained and reached out to our local provider and we get the run around and still have a disaster! All spring/summer & fall we have had a horrible lawn!

I do NOT recommend. We paid for the whole year, it’s been more than 7 months and we have see no difference. Their excuse was it’s because this summer was way too hot. Grass was being watered as recommended by TruGreen and nothing. When they would come out it was always less than 10 min. Do not use them.

Great company from sales to technicians as they were helpful and knowledgeable from the beginning to the end and everything they have done for me and my lawn is excellent. I would recommend this company to anyone and everyone.

This company does not do grub treatment in Florida. Please be aware that there are regional laws that dictate what treatments lawn companies cannot do. If you have grub damage to your grass this it MAY NOT BE WORTH IT to hire a lawn company like TruGreen. The 530 dollars will probably not be worth it.

The company serviced us, they killed our lawn, and when we called they stated they’d take care of it but wanted $850. One time they put flags up as if they treated the lawn but never did, we were home at the time. We are in our mid 70s and had to rake up their dead mess and reseed it ourselves. They also told us the manager would come & he never did. No show. Never called back. Too many hands in the pot & no one knows what they’re doing. The company is too large with poor customer service, failure to match their promises, and I would not recommend them. Find a smaller business with more attention & loyalty to their valued customers. -Ken & Pat **

TruGreen responded immediately to this review, apologized for the issue, and refunded half of each service since only part of each one had been delivered. Seems like it was the technician who was the cause of the issue. I increased my rating from 1 to 2 stars to reflect the solid response from customer service.

I have had Trugreen lawn service for several years. This is ridiculous. They were to treat both front and back. The last 2 years of service have been absolutely horrible and to get a straight answer out of them is like pulling teeth! When I pay for weed service I expect weeds to be gone! But supposedly after 3 full and spot treatments I have more weeds than neighbors who don't even treat lawns! I have called and called and was told I would not be charged 70$ then they send bill and expect payment and then have the nerve to say, "Have you been watering???" Take your service and your payment and shove it!!!! I will never recommend your services to anyone!

After the second visit from the TruGreen representative to my lawn, I noticed that after a few days the grass is coming loose from the soil. I have several large patches and have never experienced this before. Could you please tell me why this happened? Well!!

I rarely write negative reviews, but my experience with TruGreen has compelled me to share my frustrations. Firstly, despite their promises, the treatments did not improve my lawn. Instead, the services mostly resulted in killing my grass, while the weeds continued to thrive. The lack of effective service left me disappointed. During my interactions, the representatives acknowledged their shortcomings, displaced blame and apologized for not adequately addressing my lawn's needs in the timely manner. However, instead of resolving the issue, they insisted on upselling me double the service. What led to this bad review, and the final straw was the customer service provided by their call center, which is abysmal. I contacted them to cancel my services and end my contract, yet I still received a bill for a service a few days after I tried to cancel services.

Absolutely terrible. Just stopped showing up. Despite calling 4-5 times per week to sell me more services. Signed up for a one time pest control service and they of course turned it into a monthly service. All they care about is selling you more services and not about the condition of your lawn. Would give zero stars if I could.

DO NOT USE TRUGREEN. The tech left digital notes indicating that he left messages for me at my home regarding my yard, however, he didn't. My yard has more weeds in it than when they started. The previous owner, Alan, told me to contact Chris **. The problem is that no one answers the direct lines to the local franchise so it all goes to the service center and they don't know Chris **. This is a terrible company. I was told that Chris would call me in 48 hours, but it hasn't happened. I will be canceling my service and writing a bad review wherever I can.

Avoid this company; they are incredibly unreliable and have done nothing but harass and make soliciting calls. Certainly, do not pay upfront; they are pressuring you to pay for a service that will not be provided.

We like to call this business TruBrown because of how their inexperienced technicians have burned our lawn twice. Also, the first time it happened, they didn’t even offer any discounts, just told us to water our lawn more. Then, we were auto enrolled the next year!!! They are terrible and overpriced. Steer clear!

TruGreen is an untrustworthy company. They reported to my home and lied and stated that they completed service when they didn’t. This is the second time this has happened. I terminated my service. DO NOT USE TRUGREEN!

I have been customer of TruGreen for several years. If all you want is a guy running around your lawn spraying for 5 minutes without even looking at the lawn, this is the company for you. I had a massive grub and cinch bug problem that started 6 weeks ago. Two treatments since for unrelated issues and three service people came out and all they did was try to upsell me. It's fungus, poor drainage, etc. They never even touched the lawn. Dug some small hole this week and hundreds of grubs and insects scattered about. Sent them photos. Offered me a free treatment two weeks ago and they still have not shown up. Good luck trying to cancel. More upselling and fees. Honestly, I write very few reviews. Anyone else would be better than this. Cost me $1,500 and entire lawn need to be tilled not just aerated, it's that bad. Had they diagnosed this on a timely basis, this could have all been avoided. Please Stay clear!!

Unhappy overall with the annual service. We had a service plan laid out for the year, which they didn't follow. The $415 aeration was scheduled for October 2024, and they decided to do it in the month of August. I left my account representative Isaiah a voice mail to call me back to talk about my service, and of course, he never called me back.

I have been completely disappointed with TruGreen’s lawn care services. For one thing, I don’t find them to be trustworthy. My first interaction with a sales representative was informative. As a result, I signed up. My experience has been downhill since. The service technician on the first visit got out of his truck, stuck a ‘I serviced your yard’ sign in the front yard and left…. He did nothing. I reported it. I should have canceled right then. But, I didn’t. Since I began with them almost 2 months ago there’s been an overgrowth of weeds in the yard and the grass has not gotten greener. Vines were taking over my shrubs. I don’t believe I’m getting the lawn care or the shrub care I signed up for. I’m DONE!!

I’ve used TruGreen for over a year and my lawn might be worse than when they started. We still have big patches of grassless areas all over the property. It was a huge disappointment and thousands of wasted dollars.

I have dealt with lawn maintenance companies for many years, but TruGreen in Wilkes-Barre, PA, is not reputable in my opinion. I agreed to an aeration service with them and when I tried to contact them with questions I had afterwards, I was unable to speak with the person who charged my credit card for the service after 3 phone call attempts. I finally got to speak to an "agent" for TruGreen and realized the local company was using an answering service. I found out that the only way I "might" be able to speak to the "owner" was to drive down to the Wilkes-Barre store 40 minutes from my home! I don't recommend this company at all.

10/14/2023 I signed up with TruGreen over the phone, paid over the phone, for a monthly lawn care to make my lawn thicker and greener. The payment was $538.86 annually. July 2024 I received a bill from TruGreen for $59.24 for potash treatment. I called TruGreen questioning the bill. They told me that I had a one year agreement for TruGreen but I had to pay monthly for treatments. TruGreen did not ask me if I wanted those treatments. They did it and sent me the bill. Also I reviewed my outdoor cameras and did not see their worker servicing my lawn. I told them that and they said he went to the wrong address so they sent him again. This time on camera he used his spreader on the front lawn but in the backyard he only posted a TruGreen sign. Again, I have renamed Tru-Green “LieGreen” and “CheatGreen” because they Lie and cheat their customers.

If I could give zero stars that is what this service is... WORTHLESS! From the initial quote 02/19/2024 thru to the last lawn treatment 08/21/2024, TruGreen was the absolute worst. Every treatment the technician had to be reminded to actually treat the small section of grass in back yard & side tree lawn. For the record, I prepaid for all services. Every time they promised to make a notation to make sure that the back yard & side yard tree lawn would be treated and EVERY. SINGLE. TIME they failed to treat the areas unless I reminded them to. When I was not home during the treatment time they FAILED to treat the back & side yard lawn.

Hello everyone, I have been customer of TruGreen for 10 years. My lawn is going brown. I have white grubs problem. When I called the company several times and I requested service for Grubs treatment, they have sent "Stevie **" who inspected the lawn. His observation was "heat stress" and no grubs detected. The funny thing is that I have sprinkle system going every night. Please see attached photos. I will not recommend this company!!!

Trugreen applied a chemical that severely burned our lawn. When I called them, they would not send out a supervisor. They do not want to deal with it and they have denied responsibility for their work. It appears that we will have to reseed or resod our entire lawn. The photos show a portion of the damage that they did to our lawn.

I hired Trugreen because my new lawn was having an issue in one small location. I prepaid for 10 treatments 2 my lawn. During the treatments, twice on separate occasions I was told that the tech came and treated my home and not signing the sign they leave on the grass I reviewed my camera footage and neither time from morning to evening did one tech step in my yard so I called the office and had to have another visit within the next couple days. Meanwhile as the months go by keep seeing the initial issue I hired them for and had address with previous technicians get larger and larger. One technician said I’m watering too much to cut back. The next tech said I’m not watering enough. Meanwhile as of last week half of my new lawn is completely dead.

We have had issues with TruGreen Lawn Service since the day we signed up for service. I don't know if the individuals we are dealing with don't want to work or what it is, but we have to call every time they come to our property. They "finish" their service, whether it be weeds, etc. within 3-8 minutes, start to finish, at our property. We have a pretty large lawn and that seems too quick to me. We have called numerous times and have not ever received a call from a higher up, we only speak with customer service, and they say they are putting notes on our account. We have had the aeration service cancelled twice, once due to faulty equipment, the kid was going back to the shop to get another aeration machine and would be back, he never came back.

The lawn and Tree & Shrub services were not good at all. After 3 months with them the lawn is terrible, it is in the worst condition since we bought the house 10 years ago. We tried to let them know about it and they didn't respond until I said I will cancel the service then the first response was to discount the price, which is not what I needed - I needed my lawn in good condition. Second the Tree & Shrub service was to come and say that we need to cut the trees that were in bad condition - no really a solution. Finally the mosquito service is the only one that worked partially after many applications.

My elderly Mother prepaid for service. No one has showed despite phone calls telling her they would be here. Customer service is non existent. I have tried by phone and holding, asking for a call back by phone, emailed requesting an email back. It is useless. You cannot talk to a person. AND when they have come in the past, they do a very sloppy job. The "techs" that come cannot answer even the most simple question. If you can... Run fast the other way.

Signed up with TruGreen last spring. At first my lawn started to improve. My soil is sandy, so was expecting no miracles but an injury prevented me from doing my own lawn care this year so decided to get help. After two "shrub/tree" treatments the few shrubs I have are now dying rapidly and my lilac leaves have curled up and have fallen off. Am very worried about my other large trees as the leaves are looking questionable. It is too early for them to start to fall. Cancelled the remainder of my plan due to damage. Trying to get someone from TruGreen to come to my yard to see the damage but no response. Someone called me back and left a message and phone number knowing that it was impossible to return call.

Tru Green came out 3 time to treat my lawn for Nutsedge. It's really hard to get rid of. They tried but no luck. That's why I hired them and told Tru Green that why I hired them. I called TG customer service to cancel. Their representative kept me on the phone for 20 minutes saying he couldn’t cancel my service until he read me his reasons I should kept my service. He said he would lose his job and couldn’t cancel my service until he read me why I should kept their service. Terrible, and they record the calls so fire your rep and stop the harassment when someone wants to cancel their tru green service. I had tru green at my house in Michigan. I caught their tech only treating half my backyard.

Horrible lawn care service. They come every month as expected (that’s a plus). However, the results they produce are garbage! I’ve attached photos of my yard, after they've been “caring” for it for 5+ years. Bare spots everywhere, weeds everywhere. And they have the nerve to come to the door wanting to care for my shrubs! You can’t take care of a lawn, and you want me to give you more money for the shrubs???? Are you kidding me? Don’t use them.

My lawn was overtreated and burned up. I have a sprinkler system set to go on 4 days a week and the lawn is 90% dead. No hope of restoration without thatching and reseeding. Trying to get contact with the local manager and haven't heard back for 3 days. The problem needs to be addressed within the week and I am losing hope that the company will stand behind its 100% satisfaction guarantee.

Questionable if some services were even completed, when we did see a 'tech' they couldn't answer simple questions about what they were doing, offering products over the phone for things that we don't have (called to say the 'tech' recommends ground mite and grub treatment because they noticed damage on our trees...spoiler alert, we don't have trees), aerated our lawn and took out our cable line, non-user friendly app for getting any answers, and brutal customer service when calling. Canceling the service was a 30-minute ordeal... They kept asking if we would finish the year for a 10% discount, then 20%... It was like an auctioneer. Oh ya, and months after starting the weeds are still present. And let's talk about the service reports...I received one in August which was a clear copy/paste talking about 'your spring lawn is still greening up...". Come on...

Can I give a ZERO star rating. Agreed to their service August 12 (San Antonio Office handles my area). They finally did service today, August 21, but it was the wrong service even though I confirmed with them 5x that I wanted grub/chinch bug service done first. After 5 phone calls, lots of wait time, 3 different "Customer Service" representatives who each claimed they had to speak with a supervisor... I never got a clear answer when they would provide the service they agreed to, and the promised "supervisor will call" telephone call never occurred.

I'm extremely dissatisfied with the services provided. We have a tree and shrub service package, and this morning, one of their technicians came out to treat our trees. He clearly wasn't expecting anyone to be home. He rang the doorbell at 8:08 AM and was finished by 8:12 AM. We have many trees in our backyard that he never treated, which we know because we have cameras around our house. This isn’t the first time they've failed to provide the services we pay for. Be aware and keep an eye on them, as they don’t deliver on their promises. Yet, they are always quick to send a bill for services that were never completed.

This is my second year with TruGreen. My lawn has never looked worse. I cancelled the service last year at the end of the summer because weeds and fungus took over my yard. I decided to try one more year, but unfortunately with the same results. I’ve gone over two months with no fertilizer application and only got weed and insect control reapplied because I called. I requested a supervisor to come out which did not happen. A technician did come out and applied fertilizer a week control 3 weeks later. He told me the more I complain the better the service. I did not hire TruGreen for me to manage. That’s what I paid them to do. I will not contract services with them again. Talking to the local company is impossible and they send the innocent technician out to deal with the complaints. Customer service stinks!

Worst company ever. I am so disappointed with them. When I signed up this year I explained and even sent photos of where I have peppermint growing that I use regularly. They verified with me that that area would not be sprayed with the tick control. First, I was suppose to be notified via phone call the day before and text the day of and that never happened.

TERRIBLE TERRIBLE TERRIBLE! I pre-paid back in January for the season. My lawn had looked great for years, but once I started with TruGreen, it went downhill! It now looks disgusting. I was told, when I signed up they would come out and test my soil and look at my lawn and go from there. That never happened. They kept telling me a supervisor would call and come out. That also never happened. I called and got a scheduled appointment and they were coming between 1pm-6pm. Was getting text messages from them to track his status. Wife took day off and canceled her Dr. appointment for the day. Then at 4:50 I get this text message: "Your TruGreen specialist was unable to perform your Free Service today. Check the status at https://www.trugreen.com/track-my-service". UNACCEPTABLE!

I really hate doing this. I hate reading bad reviews, I hate the feedback that comes back from them, but my God have I been tested this morning. After spending hundreds of dollars with TruGreen on their regular scheduled offerings, we have spent more on extra treatments as the lawn took a while to respond. However, I must say the dandelions did go which we were pleased with, but once they died off, they left enormous holes in the lawn area. So.... Same old, same old .... We paid for yet another treatment to aerate and over-seed the lawn today. They did not tell me they'd arrived but did ring my doorbell when they had finished and were just about bolting off. I went out to have a look and I can't see any seeds on the bare patches at all. So.... I call up to talk to someone who told me that I can't see the seeds because they are dropped down the holes that the aerator leaves behind???? He suggested I purchase a bag of seed to put on the bare patches.

See before and after pics- this damage occurred within 5 weeks of hiring TruGreen to maintain my well established lawn as I am no longer physically capable to do it on my own. Clearly they destroyed my lawn, I went from a plush thick green lawn to weeds, brown spots and dead grass. Their “specialist” that finally came after 2 weeks of calling for them wrote on his evaluation that my lawn had mower tracks and needs water. I water religiously in the morning aside from the rain we had. You can see in the photos the difference between what my lawn looked like under my care vs. Trugreen's treatments. I am completely disappointed- the only thing I was offered was a refund - no attempt to fix the damage they caused. Lastly I rarely write reviews- for me to take the time to do so is a 1000% accurate account of my experience with Trugreen and hope you won’t hire them!

TERRIBLE is an understatement! Left chemicals all over cement. Left PITS IN THE CEMENT from chemicals- I have photo to prove from the date with the chemicals pits were created. Product did NOT kill one weed or crabgrass. Communication is TERRIBLE. Stay away! They promise to blow cement, they promise to use liquid chemicals- every person just tells you a different story! Chemicals can be on cement if it's dry and blown off- but cement was wet and chemicals were left to melt and create pits. Derek is very rude and arrogant- oh his chemicals are "physically impossible to do that"- fine we will go to court to prove that wrong! A little common sense that the cement holes match all your chemicals- some people need to be able to THINK and be KIND. Communication is key and they do not listen and have attitudes!

As a prepaid, yearly customer, I am extremely disappointed with the condition of my lawn. It is now riddled with dead patches, overrun with crabgrass, and marred by splotches of fertilizer from careless applications. I will be submitting formal complaints to the Better Business Bureau and posting reviews on Google to address this issue.

I am absolutely disgusted with TruGreen. Our lawn has never looked worse. Our 2 fig trees, which were previously very healthy, are dying. I have been disconnected 2 out of 4 phone calls that I've made. I was told untrue statements by a customer service specialist which led to me having to contact them again. I am getting a refund for less than I was told. It has been a truly disappointing experience from beginning to end.

Have made multiple attempts to get a Trugreen lawn care representative to swing by and provide a quick 5 minute assessment of my backyard weed issue, currently being serviced by another provider. Was seriously considering moving my service to Trugreen, but wow, what a run around. Will only look at my lawn if I sign up for service in advance. What a used car sales operation!

I am writing this review about Trugreen because my service in the Lewes, Delaware area is horrendous. I have waited over 3 weeks for a callback service because the weeks in my yard are terrible. Trugreen has cancelled both services on me with a Text. Message. No one will tell me why the service is cancelled. But I get a text saying your guy will be there today to perform service on your lawn. Then at 5pm both times they cancel. I want a full refund. They have gave me partial but that’s not good enough. Poor customer service. And when you get the text stating your service is on his way. You can see the truck is less than a mile from your home and it sits in the same spot for 3 hours. I was told a manager would call. None has called.

I contracted with a TruGreen so my lawn would look better and honestly I am going to cancel services. My lawn has so many dead areas and I have more weeds than I’ve ever had. I wish I would have seen these reviews before signing up. I would have found someone else. I will be ending the contract tomorrow and alerting my credit card. This is so concerning to see almost 6000 reviews at a one star. The company should be shut down. I can say that most of the reviews I’ve read are in alignments with what has happened with my yard, weeds and the fact that the guy is there for five minutes or less. I thought I just wasn’t doing enough. But I can see that something is going on.

TruGreen is not but a scam. They don't give full information when selling their services. They offered discount for a year and then all of a sudden new charges are showing up. I told them I don't want automatic start of the service. The work is also not that great. I would rather get it done with someone else.

Our TruGreen technicians, Kobi and Shawndell. I live in Riviera Beach. They both service our lawn. They both are very polite, professional and knows what they’re doing to both our lawn looking lovely, and makes us proud. Thank you guys…

Lawn is full of weeds. Called to complain and was offered a free application on July 22nd. It never happened. Rescheduled for today (July 25th) in the morning. Again it never happened, Called Customer Service twice and they were unable to achieve resolution.

Started service with TruGreen in April 2024. They said they would aerate the lawn and treat it asap with a type of weed and feed and overseer. They said they would leave flags in the corner of the lawn once they've treated (no flags ever left). My Ring camera shows them arriving twice despite their own statement of suggesting they have been there 5 times in 4 months of service. The last time they arrived, they got out of the truck with a spreader and did one 30 second "U" shaped walk in the front lawn and got back in their truck and left.

If there is option to select negative star I would have selected that for TruGreen. This is worst ever company I came across. I don't know about many but any of their service (Lawn and Tree/Shrub treatment) really worked for us. Every time I talk to technician they always talk about something that doesn't make sense. Finally I got it all canceled. Even after I canceled it they continue sending technician to service and sent bill for that. When I called Customer service they were not at all cooperative. They did same earlier when I canceled Lawn service and they keep on sending bills. Finally gave up and paid for one service which I never requested for. This time I have email proof that I have canceled all the service and bill and service that was done after the cancellation. Please don't use TruGreen service. They are horrible.