TruGreen Lawn Care Reviews

I signed up with Trugreen to get sprayed for mosquitoes and gnats because we were having an event, gender reveal, and they made big promises that they would be able to be here in a quick hurry and sent us a text, said where they were at which was less than 15 minutes away and they would be here soon and this was about 1:30 - 2 o’clock in the afternoon and then just boom all of a sudden said, "Your appointment is canceled" and this was Friday so there was nothing. I called them and they said, "We have somebody out there today and get it taken care of." Well 5 o’clock came, nobody was there and I knew that after 5 o’clock nobody would be there and I was right!

Probably one of the worst companies I dealt with. I thought Weed Man was bad but TruGreen is the worst. We have more weeds on our grass this year that we have TruGreen. I’m sorry, but I’ll never use you again again.

I hired them to get my yard looking good and to get rid of the weeds because in September is mine and my husband 15th year anniversary and we bought our house almost 2 years ago so I wanted the front and back yard to look nice and it’s been almost four months and the weeds look better than any thing, Stop and I have cameras all over my house I have seen him sitting in his truck doing nothing besides getting out to but the thing on the yard and the thing on the door, I call corporate cancel my service.

Tru Green did my neighbor's yard and broke all my sprinkler heads. I have spoken to at least 20 different people that say they will pay for them, it has been since April, no check. I believe they are a dishonest company. The check is always in the mail but never arrives.

I had an annual plan. A major storm destroyed my lawn, so TruGreen could not service me until next season. TruGreen would not give any credit for next season or refund anything. When experiencing the devastating process of recovery from a storm, the last thing I wanted was the cold-hearted treatment and lack of understanding from TruGreen. I would never, ever use TruGreen and I recommend that nobody in their right mind would consider them. Their stupid decision subsequently cost them thousands of dollars in my business.

A minus minus minus 0 rating. STAY AWAY! All these bad reviews are TRUE. They charged me for a service I was never told or asked about, they put my credit card through for $77 after I told them I wasn't told of this service. Refunded it as an “unauthorized charge,” after very 1st service my 2 yr old sod with an irrigation system has big brown dead spots. I paid that same fee the day before my scheduled guaranteed service as I really wanted my lawn taken care of! I wait 3 days for “guarantee" service, I wait 4 hrs, tracking the TruGreen truck, which sat in one spot almost 2 hrs. I took pics of it as it struck me odd.

This is the worst customer service from a company I have ever had. They don't have supervisors you can speak to. I bought a year plan for TruGreen to spray my yard every 6-8 weeks in July. They did not show for 4 full months and there was no correspondence whatsoever. They not only did not show, but they also gave me a bill in May. I have organic fruit trees that I asked for them to stay away from. Time after time the grass/weeds under the trees were sprayed. This was very frustrating! My plan was to go until July. I have spent hours and hours on the phone with no supervisor ever calling me back.

WOW! I am so grateful to those who shared reviews about this company. Something didn’t sit right with me when I started receiving a call every 15 mins while at work as well as someone showing up at my door uninvited! They quoted different prices and even hung up on me when I didn’t want to prepay a random stranger through a text (Tony **) without a contract explaining the services that would be provided. You people must think we are all fools but, alas some are highly educated and refuse to be manipulated by your underhanded selling techniques. For anyone considering doing business with this company BEWARE!

Prepaid for full year of service in January 2024. Received 1 service even though text messages from their automated system indicate they were at my property 3 separate times. They didn't show up- didn't leave a small flag in the yard, didn't leave a bill/paper on the door, no one showed up in the yard via outdoor camera, dogs did not bark even though they bark at everything. On the phone for hours with 3 separate people trying to get reimbursed for prepaid amount less 1 service that they actually showed up for. Truly one of the most aggravating experiences I've ever had with a comparable service.

They are the worst. Please stay away if you care about you and your family's health. One of their employee was spraying Chemical Right in front of me. He had mask on, didn’t even care. I canceled my services right away.

This is my letter to True Green. The TrueGreen service people in general have been very good. However... the company to put it bluntly.. 'sucks'. You send a different service person here for each application and give them no definitive information. My home has 4 lawn areas. The service person comes here not knowing that and only does the two out front. I then must call your national corporate office to get my 'no cost' re-application done. Again knowing there was an issue, you send another truck out yet again with no information. If I hadn't paid you I in advance, I would've 'FIRED YOU' already. Someone from Local Management needs to call me. Not a sales person trying to sell me more services.

Fell for the full care package was told the bald spots would come back WRONG. They don't let you know what time they are coming so you have to trust they do something. Missed them by 5 minutes, NO sign that they were here & I don't believe they did a thing. The account rep (salesperson) is USELESS! Find a Local Lawn care company & pay a little extra. YOU GET what you pay for in America

I would not recommend Trugreen to no one, service is horrible. A technician came to my home. My cameras showed him not completely the job which was reported, next thing a manager was supposed to come out to evaluate the lawn...No show, no call, reason forgot 3rd thing a. On 6/18/24 a technician by the name of Anthony sent a message that he was at my property and the service was complete..I was at home all day waiting and again no show but sent a text message he was at my property...I was home and I have camera footage showing no one from Trugreen showed up today. 3 strikes. I'm done with Trugreen. I'll be going to Future Lawn Services.

Purchased TruMaintenance Lawn Service 7/19/2022. 8 treatments per year. This past year my backyard has looked worse and worse. Weeds everywhere. Today I found out that I have been paying for them to treat my entire yard and they decided to only treat my front yard this past year so I have been paying for a service that was not provided. I would gladly sue them for fraud if I could afford it. I stopped the service and they continued to send people anyway to spray my yard. These people are deceitful and dishonest. They are a big disappointment. My yard looks worse than ever.

I had my lawn treated three days ago, yesterday we went out and our Grass look like it’s been burnt. Whatever chemicals the young man used burnt our grass. It looks horrible. I’ve been with your company for over a decade and this has never happened before. I’m so disappointed. How can we get our grass back the way it was?

We signed up with Trugreen at the beginning of last year and from the outset, had trouble receiving calls beforehand from them reagrding next day service (in order to open the side gate to also have the back lawn serviced). After sending emails and speaking to many peolpe last year as well as since the beginning of this season, including the regional manager here in Ottawa, who basically didn't seem to give a ****, we decided that we were going to cancel our service with Trugreen at the end of this season. However, we had the fortune of having a great technician come around this week for our service, who took the time to chat with us, and was so great that we have decided to put of our final decision until the end of this season. Thanks Sarmer ** for your dedication to your customers and we hope that Trugreen keeps on and hires more really competent and dedicated personnel like you in the future!

I called to inquire about the mosquito spray and after talking to the salesperson I decided I wanted to try it and I also added on the spray for ticks, etc. What I was told on the phone vs what the technician stated was 2 different things. I called customer service that was not helpful and the follow up call from someone who handles these issues. Basically they said they were only spraying my front yard when they arrived. When I spoke to the salesman I told him my focus was on the backyard as we mainly hangout in the backyard. The tech did treat the full area but told my mother that I should have specified I wanted my backyard treated. Which I did specifically ask about my backyard. Salesman just told me what I wanted to hear.

I have just completed my 5th out of 7 lawn treatments for weed control. I called them after waiting and few weeks and had them come spray again because they had missed so many of the weeds with the first treatment. As time went on, another month or so I decided to treat the weeds with some weed control products I already had that I purchased from Walmart. A couple of weeks passed and those were dying. I still had a lot more untreated weeds of which crabgrass was one in particular that I had told them I wanted gone when I signed up. I just spent another $106.00 on Torocity to treat the remaining weeds myself with two more treatments to go. I gave them a chance and they totally failed based on my experience and expectations.

I signed up for a prepaid lawn care service to include lime, weed control and fertilizer. My first application I received these products. I received a few more fertilizer applications and I noticed my weeds were out of control, so I reviewed my invoices and noticed I hadn’t received any weed control. I called and my call was escalated to an operations manager. I was promised three free services to include fertilizer and weed control. I was promised a preferred technician. My last treatment included three different technicians with three different products. I called and complained and spoke to a very unfriendly ’supervisor’. I sent emails complaining about her. I finally received a call back regarding my interaction and they left a message. I didn’t return the call because I’m over this company. Just want my last two free services and be done.

Terrible service. Poor communications, sent me a notice that they were coming to fertilize but never showed up then said they were coming the next day. Showed up but ran out of fertilizer and couldn't spray my lawn. Took off and never heard from anyone, I tried to call but got someone from out of state and she said there is no one to call in Michigan. Never again. Poor management.

I have given this company 2 different chances to make it right by their service they offered. Unfortunately they haven’t done anything about it. No one showed up for the services or treatment of my yard. All they say is, "Sorry for your experience" and no one from management will come and take care of it. I have canceled my contract with them and it was a waste of money.

I was very satisfied with the results in my front yard. I paid for one year in full but after that I called to cancel the service. Then is when the nightmare started. I called in April to discontinue the service, but after 2 months I noticed two charges for every month, that I haven’t noticed, I called back right away, to let them know that I don’t want their service anymore, once again. But first I called my credit card company to stop payments to TRUGREEN, from then on, because I had to pay for the 2 unauthorized payments. But after this they showed up again at my house, and called me trying to get the payment. At this point I don’t know if there’s no good communication between them or what. But the last person that I talked to, she told me her first name is Ariel, refused to give me her last, was so rude, that she hang up on me. Terrible costumer service!!! I wanted to go back to them eventually, but at this point there’s no way I would.

I was in need of True Green for my Lawn needs... I responded to a Facebook ad and I received a quote, I thought it was very high, so I checked with other companies and found a better rate for more service... True Green called me back as a follow-up call and I told them of my decision...the person became very rude and disrespectful... They said, "I hope you don't lose your lawn!!!" And hung up on me!! I have received at least 5 more calls from representatives. I asked to be taken off of their call list. Rude employees/ high prices for service. Beware consumers.

This company is run by idiots. In March they said they were going to aerate. They didn’t get to it until May. I have bald spots all over my lawn. When the technician was here, I asked when they were going to reseed. He said they don’t reseed. I called the local branch to confirm, was told that they do, and set up an appointment to have it done 6/4. Nobody showed.

There is a reason 70% rate them a 1. I’d rate them zero if I could. Untrained and unprofessional staff throughout the company. They offered a payment plan that they violated and no one cares to handle their mistake.

I was very pleased with Alexander ** mosquito defense service on my property today. He explained what he would be doing on my property and potential issues that I would have with stagnant water on the property. He walked through the 1 acre of my property and sprayed around all the bunches and trees. He was careful around my pond as I have fishes and around the fountain areas as well. He explained that I should not allow my dogs out for a couple of hours after he has sprayed. Information provided was very helpful. I called Trugreen at 10.30am because I have a party this weekend and they accommodated me and scheduled a service call on the same day. I really do appreciate the customer service. Highly recommended. Now we can enjoy our backyard and the summer in peace.

I called TruGreen specifically about the sticker weeds in my lawn. The person I spoke to initially told me that they GUARANTEE that they could take care of the problem with my lawn. I paid in full up front. Long story short TruGreen killed my grass. Called our local representative every day. Left messages (crickets). Sent pictures via email...Nothing. This company should be shut down. They don't guarantee anything and once they get your money kill your grass there is no recourse. I even reported them to the BBB. I don't think anything will come from that. Please do not use TruGreen's services. We have had to dig up our lawn in our pool area and put down new sod. TruGreen is the worst decision I ever made. I see their commercials and it infuriates me. This is the worst company I have ever dealt with.

If I could give 0 stars I would. I had a horrible experience with TruGreen. I saw no improvement in my lawn. So I requested to discuss the issue and see what other steps could be taken to improve the lawn. I was told the tech was coming out today and that he would stop in and discuss my options. Not only did he not stop in to speak to me, he lied about it. On my receipt it says "I knocked on your door, I'm sorry I missed you...", but that is a flat out lie. I work from home and my office is 3 feet from the front door. I would have heard a knock.

The worst company EVER!! First, they keep renewing you even when you complain and say pls deactivate my account. 2nd the spraying is HARMFUL and not safe for vegetation, people, or animals, lastly they spray in the rain!!! It’s one thing if it’s for lawn care, but not to fight mosquitoes, ticks, etc. To even get a hold of someone on the phone is absurd. They make it as difficult as possible for you to deactivate the account. Go with Wicked Green or Pure Solutions! Great customer care and organic/safe!

This was my first time getting a lawn service company to help me with getting my lawn in top shape. I have chosen the wrong company. I was given conflicting information every time I called and spoke with customer service. I asked for a monthly plan and I was quoted one set price, but when I called another time to get more clarification, I was told the price quoted was for 9 months, but I still would have to continue to pay for the last 3 months even though no one is scheduled to visit my property.

I signed up for Tru Green 1st time (Pasco Office) and (Prepaid for the year) and they promptly came and sprayed my lawn March 9, 2024 and it looks great! Jared told me they would come out every 4-6 weeks. It is now May 9, 2024 and I have not been able to get hold of them since then. I have called 4 Times and get a different location every time. First one was Michigan, 2nd one was Georgia, 3rd and 4th time the Caribbean. One of them said I was scheduled for the week of May 13-17th. She could not give me a definite date. I called again today, May 15th and the guy from the Carribean told me I was not scheduled. I would like to Cancel, but I can't get hold of anyone to even Cancel my Pre-Payment. I'm so disappointed in this company. I made a Huge mistake signing on with them!

Scammers!!!! I got a quote for a monthly payment and they inflated it almost immediately. Their Ant Treatment was nourishment to the ants, and they reproduced. The weeds got worse. When I called to cancel my service I was held responsible for a charge of $446.95 for 1 Ant treatment that did not work. I have more ant hills and more weeds now than I did before. They charge me $200.00 and they allege that I still owe them $500.00 + and they have been at my house 2 times. DO NOT DO BUSINESS with these people. Ripoff is an understatement.

TruGreen is the worst company ever. Before I hired them to take care of my grass my grass was beautiful. Once Trugreen started treatment every month they kill my grass is all burn with patches and they didn't do nothing to solve the issue. All they kept doing Every time I call customer service is apologizing. That's all. Never took care of my grass. Didn't even bother to replace my grass. I live in a new community and my grass is the worst so for anyone looking to hired Tru Green don't do it. I also have pictures to prove my saying.

Would give zero stars if possible. Just an all around terrible experience. They don't do anything they claim to. When they show up which is rare the longest someone spent here was 6 minutes. The first guy spent 4 minutes. How can you possibly service a 1/2 acre property in 6 minutes. This company is a joke. Don't EVER hire this company.

I paid $400 dollars for a lawn care package. It was money poorly spent. The work was shoddy. It has made little difference on my lawn. It still has growing weeds and brown patches. I will not use them again. I advice that you shop around.

Two years ago I used Tru Green and the lawn did ok through the summer. However, when next spring came along, about half of my lawn was dead and did not come back. I spent over a year writing them letters and trying to get resolution. Finally after over a year I got a call from a local Tru Green representative and he had every excuse in the world why it was my fault that my grass died. He agreed to come out and look at it, but never did and ghosted me when I tried to follow up. My lawn is slowly coming back using a different company. I am not sure they know the difference between Bermuda and St. Augustine as I have a mixture and Tru Green killed all the St. Augustine gras.

Please beware when signing up for TruGreen. Several issues: A. There is a scheduling and billing issue. They will schedule a service, not show up and still bill you. They insist you are wrong. B. When they do show up, the techs are not trained. I once watched a tech think he was putting fertilizer on the lawn, and when I showed him the fertilizer spreader level was not going down, he was surprised. He said they were not trained well. C. I have had techs show up, sit at the end of the driveway and talk on the phone, and then leave. I knew I would be billed, and I was. It's my word against theirs. It's a poorly managed company with techs that, for the most part, really could care less. It's really not worth the effort to deal with this company.

I prepaid for an annual service, I wasn't home when the tech came to treat my lawn. I have Ring cameras around the property and noticed the tech didn't treat all of my lawn. I contacted the office and told them my complaint. They sent the same guy to retreat my lawn; this time, he put over 25 TruGreen signs all over it. You can’t trust them, and terrible customer service.

BEWARE OF THIS SCAM COMPANY. Worst customer service, a supervisor treat me really rude and when I canceled my account I still haven't received my refund. Don't hire this company. Look at all the complaints and bad reviews first, once they get you in is almost impossible to get rid of them and to get your money back. I canceled my service 13 days ago and my payment for the whole year hasn't been refunded yet. They even try to earn my business back when I asked where is my money.

Nothing but problems with TruGreen, including:

TruGreen is not an upstanding company. They charge you for services they didn't do and you didn't order. Also double bill you. Buyer Beware. Do not let these people have access to your bank account. These people charged me twice for aeration claiming that it was for other services that I didn't order. Read your contract carefully making sure that you are specific in what you are hiring them for.

Can't believe this company stays in business. Customer service and quality of work is the worst I have ever experienced. I asked a specialist to knock on my door when he did his next scheduled maintenance application. I stayed home from work that day specifically to talk to him. He never knocked on the door or tried to talk with me. I called customer service and tried to speak with a supervisor. I was informed that I couldn't talk to a supervisor. It's been 8 days and still (despite calling 3 times) haven't talked to a supervisor and the problems (dead spots and weeds) are the worst my lawn has ever seen. PLEASE DO NOT USE THIS COMPANY!!!!

This may be the worst company I've ever dealt with. They cannot manage to notify me, by email or phone call, the day before they plan to come out. Nor do they pay attention to my request that they not plan to treat before 3 pm. They tell me yes, yes, yes, and nothing gets better, despite multiple complaints. I would not accept a second year of treatment by TruGreen if it were free. The company clearly runs at its own convenience, not that of its customers.

I am so very disappointed in this lawn service. We have used Trugreen for years and the yard has not looked good past the first year we signed up. We have had four services so far this year - the last one being on 4/5. The yard is covered with weeds that supposedly have been treated. We always told they will turn brown and die within a month and this has not ever happened. The weeds are worse today than ever. The services we've received have consisted of a person coming for less than 5 minutes to run through the yard haphazardly throwing down who knows what, because it is clearly not making our yard look good. I will not ever recommend this company. Each 3-5 minute visit is $76 monthly and has been a complete waste of money. A hundred thumbs DOWN.

Could you provide this scam company at all costs? They did nothing for me, and when I canceled, they deducted 5 so-called services and deducted another 56 and refunded me back. I did NOT see the result. All my shrubs have disease. They sent a guy to spray pesticide. He came and sat in his truck, and after 5 minutes, I got another text that he was done with the service. I was checking him to see if he would come to my backyard. They say, "We must come back if you are unsatisfied, but do not fool." They came three times for my shrubs and did nothing. In the end, I called them and said the name of the disease, and again, another guy came and said this disease was before the plan I signed up for. DISASTER. CROOK AND SCAM company.

Absolutely the worst service I've EVER experienced. And it's impossible to get ahold of a manager. And the people that actually do come out, spray your grass for 5 seconds and leave. Pitiful service.

I paid for TruGreen service for my sister. After they applied their chemical, they killed all the grass. I had to pay $5000 to resod my sister's yard. See below pictures before and after. No help from trugreen

Beware of TruGreen's billing practices! I cancelled my service after selling my house, but they kept charging my credit card on file for unnecessary treatments. Customer service offered no help, so I'm sharing my experience to warn others. Cancel service in writing and get confirmation. Remove your credit card information from their website. Keep detailed records of cancellation for future reference. Do not trust TruGreen with your credit card. They are not trustworthy. They have intentionally designed customer service which is not helpful for customers. #TruGreen

I'm very disappointed in this company!!! My Lawn Care Person suggested I give Trugreen a try. I called the company and the fist person I talked to provided the information I was seeking! The person was very nice and a little pushy. I told him I was interested but I needed some time to make a final decision. I also stated I had just over-seeded my lawn, on purpose, to get strong and rapid growth. The person continued to push but finally said he understood. He said he would give me the time I needed and we agreed to talk again in four or five days. That was great and I was satisfied.

We tried them twice and got poor service both times and wasted our $ for no improvement of our lawns. I do not know how they can stay in business by just sending out temporary techs with no training and experience. They claimed to send professional help but never saw anyone as we needed some help with bald spots in our lawn. Would not recommend this company to anyone as saw no improvement.

Last year we had Trugreen treat our lawn for $80 an application. The applications were performed carelessly. I thought I would give them another chance. This year I asked for a quote. The guy said I’m right down the street, I’ll come by. I told him last year we had the applications for $80. As he drove by our property, he said to me, ‘$80, are you on drugs or something’? I was shocked by that comment. I will never use trugreen again.

We used TruGreen for 5 years at our last home. Started off very good, but waned very quickly. Always saw weeds and dandelions popping up despite their treatment. Our video cameras of our security system saw them come MULTIPLE times and they would be gone within 3-5 minutes for a half acre treatment area. It is impossible to treat that area in less than 5 minutes. Yet we STILL got billed for it and had to pay it, even after I complained with video evidence! Since moving to Florida, we will NEVER use their terrible service again. As a family medicine doctor and my wife as a pediatrician, we see thousands of patients and will gladly deter customers from using such a terrible company. We spent so much money for services that were never completed. Imagine if we did that in medicine? We would be held accountable! Nobody holds TruGreen accountable and it is sickening. Fool me once….

I cancelled my service at the end of the last growing season due to issues with my last application - I watched as they only sprayed half my lawn and when I asked the applicator about this he got indignant and said he had covered the entire lawn. When I cancelled they said they would have a different applicator take care of my lawn if I did not cancel, I cancelled anyway. Three days ago I re-opened my account - my mistake. In looking at the satellite image of my property with grass areas supposedly delineated with each lawn area square footage listing and the total square footage they said was lawn I found they grossly inflated the actual lawn area.

When they came to my house selling their services, they did not tell us the truth. They were not upfront and honest. Just to start. They killed every green in my front yard but saint augustine grass (and they will never accept it). So, I had bermuda grass and other type of grass, and they killed. It is almost the middle of april 2024. My front yard it is death, which it has being treated by TRUGREEN (for months), but a small area that has saint augustine grass. My back yard which has Never being treated by TRUGREEN it looks green and beautiful. And then they sent me experts in 2 different occasions to talk about the situation. They treated me and my wife disrespectfully, they tried to make us feel we knew nothing about lawns. They could not recognize that they made a mistake. They made us feel it was our fault.

TruGreen did, in good faith, waive the balance to our account. We appreciate all they did in this situation. We feel both parties will be making different decisions and efforts in the future to ensure everyone involved is totally aware of their responsibilities.

If you were smart you would stay away from Trugreen. I had them for 3 years and kept wondering why my lawn looked so bad. They kept telling me it would take time to see the results of their treatments but my lawn was not improving. Then I started working from home and to my surprise I witnessed the technician stick a flag in my yard and put a bill in my mailbox and then he got in his truck and drove away without ever treating my lawn. When I called Trugreen to complain they apologized and said they would report the technician and send a supervisor out to retreat my lawn. Three days later they sent the same technician back to my home and he did the same thing as before. Nothing!

I've been with TruGreen for several years. Everything worked fine until last year. They created a very "smart" schema to rip you off. When you sign-up for a new year and pay in advance to get "a few $$ discount", you don't realize that some of the services from the last year AUTOMATICALLY moved to the next year. And if you have not CANCELED each one of them INDIVIDUALLY, you will get a non-requested service and get billed. Nice! And after calling customer service- you get an answer- you can cancel if you don't like it. Nice! Not to mention that service is becoming worse and worse each month- maybe it's only related to our local Lehigh Valley representative. Looks like they are spraying your lawn with weeds (probably much cheaper). Or they might not even come- just sending some report by mail. Nice!

I've been using true TruGreen for almost a year. All I see is dead spots in my yard and weeds. I'm not sure what the problem is. I trusted their company to help make my yard awesome but now my yard is one of the worst in my neighborhood. I would not recommend your services to anyone that wants a nice lawn. 1 out of 10 rating.

I cancelled the service after 2 days before the first application. I signed up for the service on Wednesday this week and was told that the first service would be scheduled next week. At the time I was told that I would receive a text 24 hours before the service arrived and another text the same day that the service was to arrive. Yesterday morning, the day after I signed up for the service, I got a text saying that the service person was arriving today! I have not had my spring clean-up as yet and the lawn had branches and dead leaves all over it. I tried to use the "chat" function, entered all the required information and was then told that the chat function was not working for what I wanted to do. So I sent an email to customer service. There was an automatic response that they had received the email and would get back to me as soon as possible. I still have not had a response.

My grass is all muddy after Trugreen did seeded it twice and sprayed it every month for 2 years. Patches of mud all over. I complained and they would redo it and the same results. I would never get a big company to do my lawn again. They send out random guys and do a horrible job.

I signed up and paid for a full year of TruGreen lawn care services, hoping for a weed-free lawn. However, despite multiple complaints and concerns raised, the weeds are not only still thriving, but have spread uncontrollably throughout the yard. To make matters worse, they now claim that I have to sign up for another year for them to address the issue. Unacceptable service and lack of accountability. Avoid this company if you want results and value for your money.

The worst, most unprofessional company in central Virginia. They took all my money and did NOT PERFORM THE SERVICES! You cannot reach anyone in the company. So we are filing a grievance with the credit card company!

DO NOT USE TRUGREEN! I had a patch of lawn that died. They told me it would be green within 3 months. It wasn’t after a year. I told them I was not renewing but they kept charging for additional services I did not want. I am trapped!

Don't hire this company. Horrible. They don't even let you cancel. Just keep charging. Had to call for the 4th time today. My lawn is worse off since they started. Talked to customer support, he looked at the house and said it was awful and gave me free services, even talked about replacing my yard. Another manager came out and said it was somehow my fault, did nothing. The first person never responded to another email or phone call. Then they just kept showing up and charging my credit card. Cancelled again. New year, new charges started all over again. I wouldn't recommend them to my enemy.

I'm a business owner myself for 30 over years, and when you write a contract with specific things you will do, they should be done. I shouldn't need to call the rep and/or the branch manager and have no one get back to me for several days. Especially when you pay for a whole year's service plus extras upfront. After not being able to talk to anyone, I called costumer service and canceled my contract, but not after getting a confirmation number that I was getting my money back. Even after all of this, nobody called me to find out what happened. Terrible service would not recommend them to anyone.

I hired TruGreen services 9 months ago and paid a whole year upfront. I received updates for supposed services that were to be completed regularly. After a service was completed, I came home from work and saw there was nothing spread in my yard. I checked my security cameras to verify what the company had done only to find that someone came by, poked one of their signs in my yard, and drove off. I called, emailed, and even spoke the the techs to make complaints and nothing changed. I finally demanded someone from either regional or corporate to contact me. The response was cancelling my services without telling me, sending very rude emails, and when I was unable to answer the phone, the voicemail was also unprofessional.

I contracted with TruGreen in 2022 for a full year of turf care in 2023. As the year progressed, our lawn was in more and more difficulty. I contacted TruGreen and asked for someone to come out and talk to me about it. Initially, a worker came out and said we had not watered enough. So we watered more. Things got worse. I tried to contact them again and ask for a review. They never followed through. Our lawn is a mess. When time came to renew the contract, I did not renew. I found another company, local, and with a focus on communication. I have been very pleased with them. Green Side Up is their name.

In Mar - May of 2023, I called TruGreen of Denver asking some questions on lawn care for a rental property that the prior tenant that TruGreen was providing and wanted to talk to someone locally. When I did get calls from TruGreen, it was from people outside of Colorado (which raises a red flag to me, because how can those people know my lawn without physically seeing it). During the phone calls, I was told that in order for them to initially talk to me, they would have to open an account (not a problem). During that time, all they did was try to get me to sign up for service without going out see the lawn. I never spoke to someone physically in Colorado. This was the reason why I did not go with them.

I have gone through TrueGreen's survey multiple times and have never had anyone from the company respond. I have been with TrueGreen for years, both in Florida and in Tennessee. Two years ago you tripled the price. I canceled the following year. A representative called me and stated the price would double, but I would have all seven treatments just as the year before. This turned out to be a lie as you whittled the visits to five as opposed to the promised seven. This was the first nail in the coffin. Your latest bungle was when the tech came to the door (ring doorbell at 3:38 p.m.). They used to text before coming and after the treatments. Apparently TruGreen has eliminated this service.

After my post I got a call from Nicole who was so helpful! She tried as hard to help me resolve my problem as the salesman did to earn my business! She was able to offer a great solution, meet me halfway, and help me move on. Thank you Nicole for helping me resolve my problem and come to a mutually beneficial solution!

I have found TruGreen only cares about money and not the customer. I used them on another address and when moved tried convert account but had issues getting the accounts linked so they created a new one which caused issues. Afterwards when I was finally able to get into my account and review and report my issues with my lawn they gave me excuses. Months later different excuses same issue in same spots. This went on for almost year before there were times they claimed the tech was there and applied almost 25 gallons of product but in under 10 minutes without ever getting caught on camera, when I complained about this they would send same tech out or I would get call and he would make up reason for why it did not make sense for him to come out again.

Hired in May for five applications. One of the three drivers acted like they cared. Totally forgot the aeration, fertilizer and seeding. This was after they were reminded. Finally rented an aerator. Called and basically wanted to take a few dollars off despite the labor already being done. This after I got them a new client in the last 5 weeks with a bigger yard than mine. Totally disappointed with them. Thought this was going to be a better experience. It wasn't.

I have had yet another very frustrating experience with TruGreen this season. On three occasions, I have called and asked for our wild violet to be treated, and it has yet to be done. Prior to our maintenance service on September 15th, I called TruGreen to request that our wild violet be treated. The technician came and treated with the normal fertilizer and weed control, and told us to call to have someone come out to treat the wild violet. So, I called TruGreen again, and was assured that it was noted in our account that wild violet needed to be treated, and that they weren't sure where the mixup happened. They said they would send someone back out on October 5th to treat the wild violet.

I signed up for a year service for the trees and scrubs. I was told that they would even test me when service was going to be done so that I might be able to see what was being done. I received texts but no one would come to do the service, I even got one test that "Danny was at my house." I have been home all those days and 4 times I get back a text that "Sorry we could not complete your service." I called customer service and the rep guaranteed it would be done today. Another lie, so I called back to their customer service asking for my money back. They would not give me my money back. Shut these crooks down!

The first few visits my yard looked great. Then the weeds started to stay. They treated again and weeds still there. They came back and treated again and weeds didn't die but yard started to die. Today they were supposed to come for a consult and treated the yard again. That is 3 treatments in a very short time span. I took pics today to show how the grass is dying from the treatments but there was no place to post on their reviews. Also ref. For what happens to yard now.

I was a customer until the company told me if I wanted to get rid of the weeds I would have to pull them up myself. They are one of the worst companies I have dealt with in my life. Please don’t waste your money. I called them to cancel the service and the lady said sure but that they would like to send someone out to look at my lawn. I said okay but I still wanted to cancel because I don’t need them if I must pull out the weeds by hand or treat them myself like I was doing. My lawn was not looking any better than others without the service.

Worst company to deal with. They are only interested in taking your money and will lie to do so. I asked for cancellation multiple times and they continued to "provide service" and charge me a huge amount for it, then refused to correct the problem.

I was a loyal customer until they showed up one day to do aeration and seeding. They left a message that they were coming and I assumed it was part of the lawn service I ordered and that they would ask my permission if there was additional charges. I wasn't there to stop them from coming and didn't know that I would be charged over $200 for this service that they never even asked if I wanted it. I cancelled after this.

After prepaying several hundred dollars our lawn has just as many weeds as it did before we subscribed to their service. The manager came, inspected the lawn and agreed that there were many weeds, but the onus was on us, not the servicer to inspect the property each time an application was made to determine if it worked. It would seem to me that the tech after multiple visits should be able determine that the treatments were ineffective and modify the treatment accordingly.

Terrible company. Terrible customer service. Second time in a row I could not see hardly any fertilizer in my grass. Called to talk to a supervisor and got a run around from terrible customer service person that told me they did not have a phone number for a supervisor. Got two "free" retreatments that burned my grass. Supervisor showed up unannounced at my house a month later after I cancelled my service. Too little, too late. Then I was charged $77 on my credit card 25 days after they told me my account was cancelled.

I have had such a terrible experience with TruGreen. They never got rid of the mosquitos. Then they charged me double what they originally quoted me. I asked them for a copy of the contract I signed. They said it would be emailed to me within a couple of hours, that was over a week ago. I finally just cancelled. Please do not make the same mistake I made. I am certain there is a true local company in your area who will be so pleased to assist you. TruGreen sells overpriced and over promised terrible products. I hardly ever write reviews. I could not be silent about this experience. Terrible.

I prepaid for a year of lawn and tree service and canceled after the first application because they did not follow my instructions that I meet the tech on the first visit. They charged me $785.45 for the one and only visit. I filed a complaint with the BBB.

Yellow patches (fertilizer burn) and weeds everywhere and I have been paying for their atrocious service for more than a year. TruGreen is the worst and most unprofessional company I have ever dealt with.

TruGreen is a rip off. They won't make an appointment with you because they don't want to alert you as to when they are coming so they can claim they treated your yard even when they didn't. In my case, they came and stayed for 6 minutes. They left no signs they had been on the premises. No yard sign. No note on the door. When I looked at my camera I saw the person had stayed just 6 minutes and had not sprayed for weeds and had not even treated the entire front yard. He did not treat the backyard at all because it was locked behind a gate and I had no idea he was coming that day or had even been there at all.

Made several attempts to become new clients and was either ignored or given the run around. I have no idea how good their product is because their customer service is non existent. I do not recommend TruGreen, especially if you are trying to become a new client.

On 4/12/2023 our lawn was severely damaged by the products your lawn specialist applied. I made the company aware and the Senior Service Branch Manager, Bob, was assigned to remediate the issue. I had to contract Trugreen several times in order to get them to recognize the damage and, hopefully, fix my lawn. The damage was confirmed by Bob on or around 5/16 and the 1st remedial application was applied of organic fertilizer. Bob's instructions were to water it every day and avoid mowing. I followed his instructions and waited the 2 weeks to see improvement. There was NO IMPROVEMENT. I had to contact Trugreen several other times to see what the next step for remedial action.

I contracted with TruGreen when I purchased my house almost 2 years ago. My lawn was pristine! Since I contracted with them I'm getting overrun with crabgrasses, smooth and blanket. I was told by their salesperson that "All I had to do was cut my grass". Now I find myself on my hands and knees digging out crabgrass clumps and replacing them with Zoysia plugs that I had to buy. I had a re-service scheduled today because they didn't do the back lawn last time (or the time before). "Technician" texted me and told me he cancelled because he did my whole property a week ago. Total lie! My backyard is fenced and locked. How did he do my entire property if I didn't unlock the gate? Customer service is totally useless. More interested in me continuing my service than actually getting my service completed.

Started my service plan with Trugreen in May of 2022. I had a ok lawn but I wanted to make it look better so I decide to give Trugreen a try. I noticed right away that when they serviced my lawn the guy would come out and drive the spreader through the lawn and then drive right back to truck and leave without servicing the entire lawn. I called to complain and they did many reservices that were basically the same. At the end of the year there were large brown patches in my lawn. The representative told me that it would look better this year and just wait until spring.

This was my 2nd attempt to allow Trugreen to treat my trees. I had a holly topiary. Trugreen has been servicing my scrubs for approx. 2 years. This tree along with a pine topiary died and was still being treated without and conversation or concern. I called and requested an appt to discuss the condition. Someone appeared without an appt. on a day I wasn't home, examine the Holly and another shrub and discussed the condition with someone who was at my home at the time. (this person had no knowledge of the issue) I called and complained on 5/23 and 5/30. AS of today June 15, still awaiting call from manager Bruce **.

I contracted with TruGreen when I bought my new home with a brand new grass….Today my lawn is a disaster, there is no expertise in lawn care, they have no respect from customer, they are deceptive…I do not recommend this business…. I am stunned that they are still in business with the service they provide….

I was excited about the Mosquito Defense Service. They told me they would spray every 30 days, and if I notice mosquitos to call and they will come back out. The first service was the day I signed up for it. I enjoyed the absence of Mosquitos as we spend a lot of time outside. The 2nd service they texted me that they were on their way in the next 2 hours, 3 hours later I get a text that they are unable to provide service and would reschedule. I should have been put on the schedule the following day but know they waited 2 days before coming out.

I used TruGreen for 2 years. They had always skipped the backyard. I called them many times complaining. When backyard continued to have weeds, I called and cancelled the service. A few weeks after I cancelled, a TruGreen truck stopped on the side and treated about 4 mature trees on the side of my neighbors. I was sitting in the backyard. I really thought they were treating the neighbors' trees. Those mature trees are dead now. Terrible experience.

We hired this company because of reputation and family recommendations. Paid in full for year service for 4 services. The first service, after they came out, our lawn had burn, brown like patches everywhere they applied their chemicals. We immediately called the next day just for a simple inspection to look at what happen. They said they would come out the next day to inspect. No one showed. We called again and they assured us someone would come the following week. No one showed.

I have been a customer of TruGreen for about one year. I thought it would be easier on me to pay a professional to take care of the herbicide/insecticide portion of lawn care but boy was I wrong. I literally paid a company to kill all of my grass. Just about the only green you see in my lawn is weeds. There are clumps of dirt everywhere, which indicate active insect presence under the soil.

Our lawn had multiple bare spots and many dandelions. We felt we need professional help to have a lawn we could be proud of. We hired TruGreen to get rid of the weeds and reseed to grow grass. After a year of service, monthly maintenance and aerating with reseeding, we don’t have the weeds and we still don’t have the grass. The bare spots are still there and there is no new grass at all. I called TruGreen seven times now. Seven times I was given different answers and the complete run around. Do yourself a favor and spend your money on seed, fertilizer and weed killer yourself. It will be less expensive and far less frustrating.

It's sad that today people are using reviews to get free service from companies. Leave a bad review and hope you get picked for a resolve. It's utterly ridiculous. Are there bad techs. Yes. And when they are found out they are history. But their products and customer service is the best in the business. Stop trying to get free ** people. And for those saying their TruGreen killed the lawn, when your lawn is almost all weeds, yeah they will get the job done. It's a process people. Stop wanting miracles overnight and step back into reality.

I, like many others, have paid for the TruGreen service for a year. What I was sold over the phone when I purchased everything was that they would come out, look at my lawn and provide a service that was tailored to my specific needs - this is not even close to what I got. Long story short the "expert" that came out said "I just come out and apply the chemicals man, I am not sure why your weeds aren't going away". I have given them a number of months to get their stuff together but I have yet to seen any changes, in fact, my lawn has gotten exponentially worse... I will be canceling the service and getting my money back because this has been absolutely terrible. Good riddance.

Ordered and paid in advance for 1 year of treatment for shrub and tree. They never did show up for first service. I replayed the security cameras and they failed to show. Called for return service and again failed to show. Called again to reschedule and still failed to show. Called again today and was told my service was scheduled from the Bluffton SC office which is 250+ miles and 5 hours drive away from me. And even better is a bill from TruGreen for the failed no show appointments on an account I prepaid for the year. Now dealing with my bank to have the charges reversed because I don't trust them to refund me.

TruGreen is THE WORST company ever. I prepaid for an entire year, or at least that was what they sold me on the phone. I paid $990! I hired them for anti-fungal treatment. It took them 4 times to come out and apply the wrong treatment before I got a manager out and HE applied the fungicide. After 8 months, my weeds are worse than ever. They were never controlled but got worse.

I was looking to renovate our lawn since we were looking to sell. I contacted TruGreen and was assured that a local franchise would contact me at my requested time in one or two days. Never happened, so I went with a Lawn Doctor local franchise. I cannot comment on TruGreen's service since they never contacted me.

My yard was filled with weeds so I called TruGreen. A "lawn care specialist" called me and we agreed to a treatment on the lawn. I instructed him to contact the property manager before going there, providing name and contact information. He agreed to contact her, after which I contacted property manager to advise he'd be calling before going there. I am the owner. The tenant and property manager have an agreement that before anyone goes on the property, he will be notified. The second thing is that I wanted to be there when he went there to see that someone was actually doing their job. So the next morning he, Kyle Y, emails me stating that he had been there and completed the work. I called the property manager to ask if he had contacted her, and she stated that the TruGreen employee had not called her. I then called TruGreen customer service and cancelled any future work because employee had not followed instructions.

I purchased a prepaid package as a gift for my parents for services to be provided Fall of 2021 and Spring of 2022. I noticed in February of 2023 that TruGreen had started charging me monthly for services after the services I paid for had been completed. When I called to get an explanation, I was THEN told services automatically renew unless cancelled?? The customer service agent never explained this to me when I initially called to make this purchase. I never authorized this and they claimed they follow up with the customer when services are about to “renew”. No one contacted me nor did they get permission from my parents.

When I signed up with TruGreen, the salesman assured me that they would work with me to repair the damage done by grubs and shade. As I noticed the bare spots getting larger over the summer, I tried to get someone out to evaluate my lawn - crickets. Now my lawn looks worse than it did before they started their treatments.

In 2022, I purchased a year’s worth of lawn service. First, when I required fungus service they didn’t respond timely and too late. Worse was that when someone showed up stating they were here to spray my lawn service (overdue) and asked me to sign as proof he had showed up. I did. What I signed was a new service for trees and shrubs which I did not ask for and which he didn’t state that he was selling a new service. I don’t know what you call it, but at best it is unethical and probably illegal. When the new charges hit my credit card I called and cancelled and complained. I cancelled a reseeding service too. I said I had one more lawn application prepaid, but afterwards wanted nothing to do with TruGreen. I got a recent call regarding my 2023 service. I said I cancelled my service. Apparently, asking doesn’t work. It seems once you sign up you’re going to get their service the next year too without asking.

Decided even after seeing many bad reviews to give this company a try. Big mistake. I prepaid for 1 year service at $442 to fertilize and control weeds on my lawn. First service was today and the guy pulls up and sits in his truck for 15 minutes then gets out and hangs a bag containing the treatment that he had done. My wife was home and I have cameras all around my house. He did nothing! I canceled my contract and ask for a full refund.

I began my service with weeds in yard & a fungus of some type, at the end of my svc contract I still had weeds and fungus. I complained that I was not seeing and results. After 3 months still nothing. Now TruGreen is trying to renew my contract promising to find out what the problem is and make the difference, so far 2 different appointments have been missed to start this process. Where is the consumer protection. Management is not available to speak to you. It takes 24/48 business hours to get a return call. The company had no problem taking my money, its only problem is providing adequate service.

Although I received a refund for half of the cost that I purchased and still paid half price for dead grass, I do however, really appreciate the fact that I was able to deal with someone, Nicole, who finally took my issue seriously to resolve this matter. I give her credit for her efforts and suggestions to resolve the issue. In turn, even though it took longer than expected for this issue to be resolved, I will at least increase the rating to a 3. If I dealt with better customer service reps like Nicole from the beginning of all of this, the rating would have been a 5.

I started using TruGreen last July, 2022. The result has been horrible. They sprayed chemicals several times which has killed everything green. Today 1/18/1923, just before Spring there is not one blade of grass anywhere in my back yard or half the front yard. I have called them the five times to talk with a manager or service personnel to see what their program is to restore my lawn. I can not get a review or a call from anybody. I have had to cancel any further service and now have to find another lawn service to correct the problem. Do not use this service. Gary ** Roswell, GA

Trugreen sent a text that my service was provided today but no one was at my house. I called and they said maybe he did the wrong house but I received a detailed report with my address saying what was done. This was a return to treat problems with shrubs. After calling they had someone come out that was new and he started putting fertilizer around plants. I ran out and told him to stop. Showed him the problem plant and he said he was a tree guy and did not know what to do. I guessed it was a fungal problem and told him but he did not know. Then he had his manager talk to me, I am in Florida his manager was in New York telling me the plant was fine and was overwatered. Meanwhile the tech said it was too dry. But I have an identical plant 6 feet away doing great.

On numerous occasions we were told via text that the representative had come and done a service. Since we work from home and never saw the treatment being done and our dog never alerted us that someone was in the backyard, we do not believe the treatment was done. We signed the contract on March 3, 2021. We were later billed for the aeration completed on March 1, 2021! Today reviewing our account I see that two treatment were billed on March 3rd. Impossible as the contract was just signed and no treatments were done.

I signed up with Trugreen on 06/15/2021 for lawn services which I had to prepay upfront and was never told about the "continuing service." I even clarified with the agent that the service will stop after all services that I prepaid for was completed and he said yes, also have an email from him stating that. I live at a different address and had no idea that Trugreen was still servicing my account without any notifications. The only calls I got from them is for payment collection. This is unfair and deceptive practices and I had to pay over $600 for services I did not want. Trugreen has nothing that is in clear writing about their practices and they should be honest and upfront with consumers.

The recent reviews I just read are phony, run do not walk from TruGreen, trying to get an insect treatment from them, I wrote 3 letters to them and one to corp. Hq, and BBB, no one ever returned my calls, I talked to 3 mgmt nodes in 3 different states, they all said they would have my local Dothan, AL connect me. After 4 months of this crap, I wrote them a letter that I was dropping them. Never heard a word, when I got a bill I called them to confirm that I was no longer a client, they confirmed it. The next day I got a call at 7am, asking what they could do to keep me as a client, I told them nothing, they were worthless, National reviews confirm that trugreen is totally worthless, run don't walk. !!!

More than once TruGreen arrived at my property but never completed my service but charged me the full price. If I had not been home I would have never known. They have dishonest employees who never complete the service but say they did. I travel quite a bit for work so I’m not always home when they come. But I witnessed them 3 times just sit in the truck in front of my house for 30 minutes then leave. But charge me as if they treated my lawn!!

TRUGREEN service is SO TERRIBLE!! I would rate them ZERO Star, This is the first time I try to use another vendor for my lawn. I deeply regret it. My lawn is worse than before. They DID NOT service. They miss schedule, and when I call, they are extremely rude! STAY AWAY from TRUGREEN!

Very fraudulent company. Technician finally came out and spent 25 mins in his truck, walked up to my door, left a tag saying he has serviced my yard, then walked to one side and back to his truck. No treatment given. I have a video of him just sitting in his truck.

I pre-paid for a year’s service. It is a nightmare. They never did a soil Analysis on my yard, they treated someone else yard instead of mine (the house they treated was not a customer) after finding out I confronted the Tech and he said he had because that’s where the gps system had sent him to. They started finally coming to my house and they would be there for 5 minutes and leave. Our yard has more weeds in it now than ever. I left 9 messages with the local manager and he never returned any calls.

So I have TruGreen for my lawn for 2 seasons. First season was fine. Very few issues or reasons to communicate. This season we are finishing I can say my lawn is about 50 percent crabgrass. My sprinkler system suffered a single zone failure and the technician thought it was damage from bugs. I call Trugreen and ask about the crabgrass and the guy I speak to says they will attend to it and asks me to buy a care plan for my landscaping as the tech told him it was big damaged. I looked. It was pristine and I had my local garden shop look and he said no issues.

Got the text that they had arrived for service. Watched the tech get out of his truck and put the sign in the yard THEN DRIVE OFF! Got another text that service was complete!!!! HE NEVER EVEN TREATED MY LAWN! I have called TruGreen 4 times since this happened 3 days ago and still haven't got a callback. I think this warrants an escalation, yet no one seems to be too concerned. It makes me wonder how many other times this has happened when I wasn't home to see it (I'm usually not). Not only is it infuriating that they didn't do the service, but to have no one reach out after my complaint is absurd and just downright HORRIBLE customer service.

We paid for a full year's service upfront. About $900.00 they started out good the first 3 visits. Went downhill from there. All I can say is poor quality of work, herbicide & fertilizers. Then they sent a collection company. Said we owed them money. You bunch of thieves. And customer service made it even worse. Shame on you Trugreen.

DO NOT USE TRUGREEN AS THEY CHEAT. I was charged for service in last Sept 2021 380$ and then 53$ in April and 58$ August 2022. They auto renewed my service and no one serviced my lawn from year. This is really bad and unprofessional stealing business. I called two times and told my concern but rep was so rude and kept insulting me like I am lying. I used TruGreen for at least 5 years and this kind cheating treatment they give. No one serviced my lawn and they don't even take effort to find if someone is actually servicing. Reps were rude and have no interest in knowing issue.

I have used TruGreen for a couple of years for the mosquito and tree service. This past season the service has become awful. Sloppy work, knocking over things in my yard and just stepping over it and leaving. The final straw was September 6th when they were doing the mosquito service, the worker slammed my privacy fence gate so hard he broke it. I was home and heard it, went outside to check and sure enough the gate was broken, and the guy was gone.

First the nonprofessional lawncare expert lied. He was doing aeration on the yard. My husband opened the back gate, told my husband that he could not get the machine thru the gate and he would return with a smaller one and finish the job - Lied. He never came back. I called and rescheduled, meaning he meant to leave it as such. I called customer service and had the remainder of the job on 9/7 between 1-4. On 9-7 around at 3:48 pm I received a text stating gate locked. Yes it is locked, I was waiting for him to come to unlock the gate. He did not ring the doorbell. I have a Ring security system and HE DID NOT COME. I called customer service. Asked to reschedule it or have the tech come out on 9/7, told by a rep, sorry too late. Was scheduled for today without offering me a time frame, it got booked for today from 1-6. I had travel plans today and asked that the time to be moved up to 8 am. Was told that they notified the manager.

This lawn service rep serviced sod before 30 days of installation which was discussed with sales and ruined my front yard by running n over my front yard with brand new sod. Company time to resolve takes too long.

This was our first year to use TruGreen. They started treating our lawn in April. After the first couple of applications in April and May the lawn looked pretty good. This was a very hot and dry year in our part of the country. In June the chinch bugs set in. They treated our lawn in June and July for chinch bugs and used iron. Our lawn looked worse than ever. Weeds and chinch bugs taking over. In August they used sulphur on it. Our yard was mostly gone by this time. We were planning to cancel. They told us we needed to water 3 times a week. With water restrictions and the cost of water that wasn't possible. It started raining regularly in late August, but our yard is weeds and dead patches. I am not sure our yard will recover from the damage they did. Save your lawn and money. Avoid this company.

I tried TruGreen for the first time subscribe to all their services and when I asked about having someone come and take a look at my lawn because it was not doing well they came said that they would apply more products but was not able to say the reason for the results I have I also sent a video Which never got answered of why my lawn died. On my last service they had added more for weeds and now at the end of the season I have more weeds and seems that whatever was put down to not keep the weeds under control or strengthen my lawn.

Updated on 03/14/2023: After previously going back and forth with Trugreen about a lack of ANY visible results, I previously informed Trugreen (both here in communications, and to their service techs who would show up from time to time) that they were fired and I would never pay for their (lack of) service again. My original "service" term (if that's what you want to call what Trugreen provides) ended back in winter of last year. I then get a text message last Friday (3/10/23) that an agent is on their way to treat my lawn...

On 8/8/22, I signed a contract with TruGreen and paid upfront with credit card for a total of 9 treatments & aeration. The first service was the aeration and seeding, during which aeration, the riding aerator broke down and is questionable that the full aeration of my lawn was completed. Subsequently, a week later, a service person came and did the fertilization of the lawn. It is unknown to anyone if he also was supposed to also do grub control. The technician spread the fertilizer so heavily at places that he burned my green grass in large areas.

My yard look terrible and more weeds have come than I have ever had..I have called to complain over 3 times only to have the lady say, "So sorry but we will be out in a month to spray for weeds." Well that has passed by. I will be calling today. Do not waste your money. Please read the reviews as I am sorry I did not...

I paid upfront for an entire year of ‘Mosquito Defense + Outdoor Pest Control’ treatment. Every month for four months now I have called or chatted or both with their representatives and explained to them that I have more mosquitoes and more bugs than I did the month before, every month, and I get 1 of 3 responses. 1. "You have to give it more time, call back later in the month." 2. "We can reschedule your next visit for sooner." or 3. "We can have them put some extra down the next time they come out."

We’ve become very unhappy with our TruGreen Tree and Shrub program. At the last visit, I spoke to the technician as he was retracting his hose about specific plants and trees I was concerned about in my backyard. The answers I was getting from him were not accurate and I suspected he was lying and did not actually treat those areas. At that time, I had no proof to challenge him. So last week, when the automatic reminder call notified me I was getting treatment that day, I decided to stop working and observe where he treated. First, upon arriving at my home, he remained in his idling truck 10 or more minutes and appeared to be looking at his cell phone.

I have had this service for approximately six months. This company has somehow managed to proliferate the weeds in my yard to the point where my lawn is now dominated by clumps of weeds. When I called for a re-service it took the poorly trained sales person much too long to give me a date. When that date rolled around I called again as I had not received notice of their visit. I was then given another date with no explanation as to why they did not appear.

I had TruGreen lawn service for 1 yr. This is the worst company I have ever dealt with. Their customer service is beyond deplorable and trying to contact a supervisor takes over 48 hrs. The only way to contact your technician is to be home the day and hour of your treatment. I had 5 different techs and each said something different regarding a weed and treatment. When you cleared your calendar to be home for the appt, the appt would get changed. I watched the techs treat my yard and it was a hap-hazard application, only one tech was thorough w/o me having to ask them to do something more. The notes left by techs on the service ticket was never on point, it was like they weren't even at my home. For the $$, it's NOT WORTH IT. The company doesn't really care about the customer and their concerns, sad. So Glad I Cancelled my service with them. I would NOT recommend this company to anyone!!

Whatever they were spraying my yard with did not work (seemed diluted) and it became overcome by weeds and cinch bugs. A good section of my front yard was completely destroyed. Even the tech who regularly serviced my yard said they messed up. Manager came out a few times and promised for over a year to resod the area that didn't come back after stronger treatments then he left the company. Now I'm stuck fixing their mess. When I ended my service and explained to the customer service rep why she was very empathetic and stated someone would most likely follow up with me but nobody ever did. Save your money and use another company. They are not worth it.

This company is a true representation of how every horrible company should run itself. Rude customer service, incompetent lawn workers and managers with false promises. I gave them more than 4 months to work on my lawn and remained patient with their lazy staff who claim that they came for services even though they didn't. Even after many applications my lawn was way worse than it was before, STAY AWAY!

TruGreen charges on average $75 for each visit which would be fine if they completed the service advertised. I had two recent services and both found the following:

I have used TruGreen for years. The regular, lawn care maintenance is great. However, mosquito spraying is not. I have signed up for the 5 services of mosquito spraying 2 years in a row now, and for the 2nd year they fail to provide. This year I specifically called 2 weeks prior to a large outdoor party we were holding to make sure they treat for mosquitos the week of the party. The customer service claimed he put us on the schedule. I called the day before the party because they had not yet done the service, and their customer service rep said it was never scheduled. He then says he went to his manager and it would be done that day. It never happened! We put in 2 more phone calls after the party occurred without them treating for mosquitos, a manager never called back.

We signed up for Trugreen 4/21. Our first service they did not treat our whole entire property as promised. They never showed the whole month of May, June I had to call and make sure someone was coming, they changed dates on us numerous times and I had to make sure all of property was treated as well. July they changed dates on us numerous times again and when they were schedule to come out the 27th we got a notice on the app that the tech couldn’t preform service due to US canceling appointment. Tech NEVER showed up but told office that we cancel! We then customer service to complain and to cancel ALL services because we had mosquito service as well and customer service was like, "Ok. We will get that cancelled for you." No remorse, NOTHING! DO NOT RECOMMEND this company for anybody!!

Nice guys, but they killed my lawn after 3 treatments.. It was St Augustine and I think they put the wrong chemicals on it.. Manager tried to say it was a fungus that killed the lawn. Root rot, but after 30 years I've never had a lawn that looked so bad.

Updated on 08/01/2022: TruGreen keeps stating "Resolution in Progress". There is none. This is false. I stand by my previous review, and am waiting for TruGreen to begin resolution. To date, they have not, despite numerous emails to the Customer Service Department. We keep getting the run-around.

I have used them for approx. 3 years...the 1st 2 years were decent. Weeds were eliminated, and grass grew. When you had them come back out because you saw weeds, they would, but the tech got mad and INTENTIONALLY sprayed weed killer on my tree in the yard, killing it. The tree doesn't die there, but it takes a year or more before you see that it was sprayed. Then the lawn developed brown patch and they want to charge an additional fee to cure it. Duh! If you are spraying for weeds, fertilizing, lime, etc. why would not include a fungicide???? Isn't that a part of caring for a lawn??? After the 3rd year, I had to let them go. Also, they changed techs too often. It's never the same person servicing your lawn. They also leave a receipt with scientific names that the layman/homeowner can't decipher what was put on their lawn. I assume this is to keep one from knowing and learning how and when to service their own lawn.

I began using TruGreen in the Spring of 2021. I was fairly pleased with their service for the first 6 months. As recently as May of 2022, the lawn looked OK. When I called the company to inform them that I observed one of their technicians not covering my entire lawn with the most recent application the company sent another technician out to apply a free service to my lawn. About one week after that free service approximately 80% of my lawn was dead.

I contracted TruGreen to take of my yard for a year. One "service" and I canceled them. They never showed up for the first application. I had to call them to reschedule. They missed the next service call. I called them and rescheduled. The "technician" arrived. 10 minutes into his application he informed me he had to go to the bathroom. I said, "Of course use our guest bathroom." He said it was against company policy and he would go to the gas station and be right back. He rolled his hose back up and left NEVER to come back.

I’ve been a customer of Trugreen for almost a decade. For the last few years, weeds have progressively taken over my front yard. My front yard is currently +50% weeds. I have been calling and emailing monthly since last summer to have a manager come look at my yard. I also email photos of my front yard. The call center and customer service reps tell me they can’t do that and push me off to my next scheduled appointment. That’s false as I’ve been begging to have a Mgr come see my lawn. Their guarantee states they will gladly visit my property between scheduled visits to ensure satisfaction.

I have experienced the same problem several times with TruGreen over the past two years. I prepay for lawn services to be completed four times throughout the season. There are two main problems: Fraud and Poor Business Practices. They continue to schedule me for services and then take me off the schedule for no reason. Poor business management or lack of employees? Who knows? I was supposed to have pre-emergent weed control done in Mar or April. They just never did it. Here we are in July. I have a large yard full of weeds. I called the company. They promised to send out a technician to treat them (too little, too late). I waited home all afternoon. I was home waiting.

My experience was horrible. It all started with them saying they applied the 1st treatment. Honestly I wouldn't have know that they didn't arrive if I didn't have cameras on my house. After telling them that no one came to do the 1st treatment their excuse was perhaps they went to the wrong address, this is after a lengthy back and forth. I canceled my service with them in May after the incident. Now July I review my credit card statement. There is a charge for $136. After they promise me the account would be closed and the 1st treatment would be credited back. I never check to see if it was at that time because after several phone conversations they advised it was complimentary and I trusted their word. This morning speaking to customer service they only refunded half of the amount they took from me the 2nd time. I am disappointed to say the least. Buyer Beware.

I am writing to voice my displeasure of the condition of my lawn. I am usually very proud of my lawn and landscape around my house. After months of the TruHealth Lawn Plan my lawn is a giant disappointment. The Lawn looks absolutely horrible/dead and is getting worse by the day. My lawn gets the water it needs due to my irrigation system. I have written to this company and expressed my disappointment and have tried to get the necessary attention to my lawn that proves they are committed to the Health Lawn Guarantee. No one has reached out to me yet in regards to this situation.

I would never recommend TruGreen to anyone. I had a contract with them for three years and my lawn looked the worst on the block. After complaining many times, my lawn was not getting any better. The cost for their services was not cheap and I could not understand why they did nothing to alleviate my issue after I complained. I finally terminated my contract with them and asked my lawn guy if he could help resolve the issue I was having with my lawn. Two months ago my lawn guy simply applied a fertilizer and now my lawn is greener than ever. For the first time, I am very proud of my lawn...no thanks to TruGreen.

Rude customer service? Check. Unreliable service? Check. Take your money but won't fix your lawn? Check. IT'S A SCAM - STAY AWAY! Awful experience! The only thing they did well is take my money. From the first session they never came. The scam goes like this: You pay in advance, then their "technician" writes that he was at your lawn, but never comes. You call them, they say they'll send him again, and the cycle continues. After 2-3 times you call to get a refund, and they'll refund you on the REMAINER of your service after charging for the 2-3 times they "came." Do this for enough people, and you have a great scam as a source of income. Not sure how they're still in business. S-T-A-Y A-W-A-Y. I can't stress that enough.

We switched to Trugreen after our go to company for the past 6 years no longer serviced the area. Unfortunately, Trugreen is not comparable. I have had 3 sprays so far and the Mosquitos still swarm you when sitting on the deck. When I called to discuss went to a call center out of state. As I was a current pre paid customer I was advised a message was sent to the local center and they would call me back, no one from the local branch has ever called. A sales rep from the call center did call back to sell me an add on service that she claimed would "help the situation dramatically".

When I signed up with TruGreen I explained to them about the awful service I had with another, national lawn care company. They assured me their service was guaranteed. One of the problems we have in our yard is moles, so grub treatment is very important. This past week our lawn was scheduled for grub treatment, herbicide, and fertilizer. The tech came out and spent 5 minutes on my .65 acre lot…over 7000 sq feet. We have 4 security cameras and I saw the tech slowly wander around, barely spraying the yard. He left an empty TruGreen door hanging envelope…no service ticket, I called TruGreen customer service and the representative actually was arguing with me about what I saw. I then called a local number and did talked with much nicer person, who did say the tech put down that he was there for only 2 minutes. She rescheduled my service.

I was lured into signing up for their yearly plan by sales talk. Once I paid, no follow up, no response. They sent someone who had no knowledge of weed control and I raised the issue. No response from customer care from last 2 months. Do not fall prey.

This company sells a product called Tru Shield. It is for mosquito defense and tick control. They sell you a service not telling you that they only go around the perimeter of your house and do not actually treat the lawn itself. Later when you question it the person doing the application tells you that it is an upgraded service - doubling your price!! Stay away from this company Customer service also stinks.

I signed a contract for the Mosquito Defense Plan. The salesman said that this would be a monthly service and that I could call in between services if I needed a re-application because the bugs were getting bad again. The in-between services would be free of charge. TruGreen came and made the first application on 4/29/2022.

BEWARE - STAY AWAY! We were a first time customer and signed up for 7 treatments - 1 grub treatment and 6 fertilizer treatments. The first treatment was in mid-April. We didn't hear about the scheduling for the second treatment. We had to call in to confirm the timing, and were told a date in mid-May. That day came and went, no one showed up, and no one called us to apologize/reschedule. We called back. We were then told June 6th. We both explicitly stayed home from work to ask questions about lawn care to the technician. Again, no one showed up. Again we called. We were told "the rep never pressed confirm". We now have a window of June 12-14. Again... no one showed up. Again we called. Again Customer support told us the appointment was never scheduled.

I signed up for a service for them to come up seven times the first half off at $27 and the next six at $53 and they kept calling me and bothering me to sign up. They had me under two accounts which took forever to fix and get them to stop calling me. They came out for the first of seven at half price, $27 then came out for the second and charged me for two services, $110 when I only signed up for one at $50. They told me they did two at a time so charged me for two, $110 but I signed up for one at a time not two and should have five left not four. They are dishonest about their services and do not tell you that they combine services and charge you double.

Sent out excellent Senior Tech Shelton who explained that the brown spots on my lawn is because they over applied the application and it killed my grass. He applied and grass looked much better though still some brown spots he said he would plant grass later. Called TruGreen and they confirmed they would make Shelton my specialist but sent out others and now dozens of new brown spots due to new dead grass.

TruGreen Service promised not to kill my flowers just weeds. Yea!! After first spray my plant losses I counted in 30$ and second in 100s. Took me 5 calls trying to cancel service, management kept asking to stay as customer, they will place notes and specialist will be discreet where he sprays. When specialist came he had no clue about my concerns (maybe he is not able to read?) so I walked him around my property and pointed places NOT TO SPRAY, he still did it. Now 10 years old Hardy Hibiscus bushes are curling like weeds, grape vine is dying, countless tulips. WHAT KIND OF POISON THEY ARE PLACING!!!

Two months in a row TruGreen has sent an email saying the technician was on the way, then that the technician was there and then that the technician has completed service. The problem is that they DIDN't even show up and I'm on my front porch the whole time! A friend of mine a mile away has had the same issue. They're claiming they're spraying the lawn but there is no evidence; either signs left in yard, grass is wet or being visible entities. And the lawn still looks horrible. For those of you who trust they're showing up while you're working or out for a while or napping, you're being scammed! There are other reputable and honest companies to provide this service. Don't trust them to actually treat your lawn or even show up!

What started out as great service turned into a nightmare. I hired TruGreen in the summer of 2020, because my previous lawn service/pest control company allowed my lawn to turn into a weed apocalypse then gave me a hard time about it. So I got someone else. And for the remainder of 2020 and for the most part in 2021, TruGreen managed to rehabilitate my very sad lawn. They were responsive, came out to re-treat when asked. They were friendly and answered questions. Life was good. Well, except that unlike 2020, TruGreen did not use TopChoice for the yearly fireant service in July 2021. They used Advion then ignored my question as to why. Mistakes happen, I know, but ignoring the question, and then not making it right? Hm. That really should have been my first clue.

I have a new home that needs grass. Purchased 1 year of service including seeding. Got 1 treatment of something. Why treat bare dirt. Was told seeding will be in July! Also you cannot talk to local business. All calls through Atlanta.

Was on annual plan for 2 years and they killed my grass. Lawn looks better after 6 months of doing it myself. Then, this Spring I ordered a lawn aeration and was told it would be 5-7 days. Never happened. Called and was told 10-12 days. Never happened. It's been over a month and still hasn't happened. This was a $400 job. Called today and canceled. Had the same issues with scheduling when I was on annual program. Horrible service. Do not use!!

I was with TruGreen for 1 year and the services was horrible. They killed my lawn when they put whatever they used now my lawn is damaged. Don't use their service. All they do is steal people's money.

I am NOT a customer of TruGreen, but when I got home from vacation and my yard was done by them (their flag in the ground) and part of my yard was now brown, I was a very unhappy non customer. I tried to contact them and talk to someone in a management position, all I could get was a run-around from customer service and them saying they are sorry. If you subscribe to them don't expect that if there is a problem to ever get to talk to the people that can make it right. Based on the pattern in my yard of the brown they don't even do a good job of your entire yard!! I'm just telling it like it is, GOOD LUCK!

We had used TruGreen over 2 years and paid them to keep my lawn green, they killed all my grass, our yard now worst than ever before! Clover, dandelion all over and when I called them canceled they only cancel weed control, didn’t cancel Tree& Scrub! What the hell, after 2 years we paid $2000 per year for them kill all my grass! Do not waste your money on TruGreen!

I paid for a full year service last year. The service was awful. The lawn was inundated with weeds all season. I cancelled the service for this year. I then received an email stating the tech would be at my home today. I immediately called the service number and refused service. I stated very clearly, I did not want them entering my property or providing service. The call center tech took the info, asked why I didn't wish to continue with their services and said she would be sure to cancel the treatment.

We signed up in January 2021 and prepaid in advance for a year, which is 8 lawn services. The 2nd, 3rd and 4th services I had to call to find out when we were scheduled because a lot of time had gone by. I was told we weren't even scheduled, so the dispatcher went ahead and took care of it while on the phone with her. That was fine. In December 2021, the tech had to come back because I called complaining that he didn't even do our backyard, and the reason I know this, is because our backyard camera never picked up any motion back there.

This company is a money-stealing FRAUD!!! My husband and I called TruGreen NJ on March 8th because we had ants in the house and wanted treatment for that and for mosquito removal. We stressed to the rep that we were looking to start service asap. He quoted us a price for the summer, it included 5 treatments, and we paid right away for the entire service (we were not given another option). He told us that the company was very big on customer service and that if they sprayed and bugs and mosquitos were back the next day, they would come out the very next day and spray again at no additional charge, etc. Everything sounded awesome.

I cannot talk to anyone that’s involved with treatment on my yard & I only can talk to customer service representatives & I can only call a 800 number. I just want to speak to a supervisor for my area but that’s impossible. I was late answering a call on Monday & I had no way to contact that person back. They left no voice mail & information that I could return their call. I haven’t received 1 call since the missed call Monday morning. I guess they give you one chance to answer to resolve my issue but want me to give them multiple chances to get it right. I have 3 properties that I am paying for & 2 were gifts 1 to my son & his wife & 1 to my daughter & her husband. They are complaining to me about their yards & how the neighbors that get no treatment looks better than their yard. I have wasted so much money, time, & energy on TruGreen services.

First-year customer with Trugreen, I purchased the lawn care and the mosquito care plans. For the first mosquito service, the service technician stopped by to drop a flag on my property but never delivered service, and of course, they had the audacity to bill me. Called them and canceled the service. For my lawn service, I prepaid for the whole year (Mistake). My lawn is full of weeds, and when I chatted with them online, I was on hold for 15 minutes only to be told we will make sure we address it on the next service (it should've been done on the first service and weed shouldn't get root in my yard...) What a rip-off, stay away, they promise too much and deliver miserable service.

The service guy came, and returned with out servicing. I get an automated message saying unable to service, back yard door locked. First of all the door was not locked just need to push. The other thing how dumb of the person who came not to ring the doorbell, someone was home. The company can send an automated message saying cannot service, but they cannot send a message saying hello, is someone home, or we are unable to service, before the the service guy just walks off with out servicing. Bad first experience, I was thinking of canceling the contract, but I am being patient to see how the year service goes by

After buying my home last fall, I contacted this company to let them know we were NEW owners. In spite of this, last week they came onto my yard and left signs that they had sprayed it. When I called, the customer service person could not find my account (probably because I didn’t have one), and could not tell me what was done. Said he’d check and call back but didn’t. Next day my husband called and got someone who said they used a fertilizer and a “preemergent weed killer”,,, in other words, I’m thinking it’s GLYPHOSATE, a known carcinogen and one we would NEVER approve using on anything. Appalled that they continued the service from previous owners with NO ORDER from us. Now my dog has been sick since they were here. Btw, the company name is incredibly misleading. Since they use glyphosate, they’re anything but true green.

My lawn was in good condition, when I hired this company there was some wild grass starting to pop up. First issue is the inexperienced staff they send out. Second issue is I could see on camera that they didn't service the entire lawn during one of the visit; response was, "We will talk to them" rather than come back out to remediate. Thirdly, I opted for no notification of service beforehand and by doing that they claimed no responsibility for adding a chemical that completely killed all the fescue seed. They should know the fall is the time to seed the grass. Is this not the expertise they are hired to possess? Spoke to management and they would not even pay to reseed. The soil is so bad now and most all the grass gone that I had to invest in installing new sod. Avoid this company. Do not be fooled by the commercials and what seems like a good price. You will pay far more in the end.

The first time they provided service, I watched them on my camera fertilize the house across the street. They went to the wrong house. I brought this to their attention stating this was unacceptable and needed to be corrected. I also alerted the neighbor that they presumably got fertilized. TruGreen returned a week later for a “free” service. To make it right. We have 3/4 acre of lawn. They not only purposely ignored over 1/2 of the lawn, they also NEVER went back to the truck to refill their spreader. My cameras showed an empty spreader for 90% of the time they were spreading. Furthermore, my cameras have him starting the job at 12:29 and finished, back to the truck, at 12:35. Six minutes to fertilize 3/4 acres. No spreader refills and intentionally neglecting more than 1/2 of our lawn (with a fake empty spreader). These people are the most dishonest service providers I have ever worked with.

I have unfortunately used Tru Green for about 3 years now. I first used them for lawn care, they aerated my lawn and ripped it to shreds including ripping my landscaping lights out of the ground. After calling their customer service department countless times they never sent anyone to fix the problem or did any follow up at all, just completely dismissed the issue even though the tech that did it , reported it to them while at my house. I was stuck with fixing the issue myself at my own expense.

Not professional. Don't lose your money and time. The BAD company. I am not happy my land looks bad. Not professional. Don't lose your money and time. The BAD company. I am not happy my land looks bad...

Last year we had treatment for bugs in the lawn. The next day, the grass started to turn brown. I put the sprinklers on and the water would not absorb because the ground was like cement, just laid on top. Despite numerous calls to local and regional TruGreen, I was told to call the main office. I did that and they said somebody would come out, and nobody did. I kept calling every few days and then they ghosted me. Our yard is still without grass or vegetation. TruGreen says they guarantee that you are satisfied or they will 'make it right'. When they did not respond, after a month and a half, I reversed the charges. Now they have put it into a collection agency. On Feb 3 I finally reached a man at TruGreen, named Matt. He assured me they would resolve the collection issue, but they have not done so.

I used their lawn service last year, was beyond dissatisfied, my lawn looked worse at the end of summer than before. I'm retired so I witnessed a few times that they came, mostly sat in their truck then made two or three quick passes, spent maybe two minutes in the application put out the signs and left. I jumped through all these hoops to cancel at the end of summer, well here they were yesterday, unannounced, made an application and charged my debit card. I called and was told that my card would not be charged, that I would receive a bill and would give me a discount. Not true, there is a full charge on my debit card this morning. This seems to be their method of operation, many unhappy customers.

Started with TruGreen mid summer 2020. I liked the updates and what was done with the lawn. Winter of 2020/21, I start getting invoices. Call customer service. Very polite people, definitely working the upsell though. The invoice was over $800. I paid $300 the previous year. I talked with the rep for roughly an hour to get the invoicing straightened out and also got the price dropped to $350. Same thing this year. $800+ invoice. I call again. Waste an hour of my life with their CSA who has to talk with a manager about authorizing a price. This time they wouldn't budge. Sorry, you need to be competitive with other lawn care services as well as the homeowner doing it himself. Which is what I'll be doing.

My experience with this company has been most frustrating. Depending upon the tech which they send out you can get honest and dependable service. Yesterday's service was more typical. I get a call from Trudy that they will do two services the next day...tree fertilization and horticultural oil. I'm home on the day they arrive so decide the watch the techs in action. The first tech shows up for tree fertilization, and the guy is a geezer just like me and it looks like he's going to die carrying around that hose. I have an acre yard with a lot of trees and after about five minutes in the back yard, looks at the remainder of the 15 trees in the back yard, gasps, and just decides not to do it. Also misses the one tree in distress in my front yard. Takes off about 25 minutes after arriving, at least half of which is rolling up the hose and writing the service ticket.

We are so frustrated and feel completely disrespected by this company. My husband has been asking for a solution for the past 6 months. After multiple, admitted errors on their part (in writing and by phone), our lawn has continued to be a disgusting dirt patch. After they killed everything in our yard, we had to pay a different professional to have our yard re-seeded. My husband called to inform True Green and shared specific instructions (e.g. not to spray pre-emergent) and they have sprayed it multiple times since then, which stopped the new grass seed from taking/growing.

TruGreen serviced my home in two different locations and while providing services in CT they attempted to seed my yard in 100 degree weather. I tried to stop it with no success. When I complained I was charged (twice), blamed, and for over 8-months I have tried to resolve the billing. I canceled the services and was contacted with a very rude person. I received a call from TruGreen corporate telling me they would finally credit me and they apologize; then another call a few days later telling me that they didn't make any billing or service mistakes and would not be credited. I have showed bank statements, documented conversation and still this nonsense. I have contacted the BBB and soon legal counsel. I WOULD NEVER USE OR RECOMMEND THIS UNPROFESSIONAL ORGANIZATION.

20 years ago. They called my home. Spoke to my Mom. Stated they spoke to my Dad. That he wanted to set an appointment up. When my Dad did that for a living. Plus my Dad had just passed. I called them. Spoke to supervisors and managers. That the calls and mail would stop. It has not! Today hung up on twice. They are heartless and uncaring. I am not even a customer. And they don't care what I have to say.

TruGreen multiple times would say they are coming, say they were here at the residence or at our business, never show but send bills having never done anything. Every time I called (5 different times) the person would log the complaint and say they would send someone out to do it for me "this time". Would never show up but message me that the "tech has arrived" and "_____ has completed your lawn treatment." I canceled due to this never ending issue. A year later they call me back up wanting to make it up to me and did the EXACT SAME THING. DO NOT EVER GO WITH THIS TERRIBLE COMPANY!!

This year I wanted to get professional help with my yard since the last couple of years my lawn wasn’t looking so great. I decided to go with the True Green True/Complete Lawn Service. They said the first service is 50% off. They also said the aeration was a separate service. 2 days after signing up they scheduled 2 visits for one day. I have cameras installed around the whole house. In the morning, the technician performed the aeration. It seemed ok but I wish he hit the small part of grass on the other side of my driveway. I was good with the service though.

People it’s almost spring time, DO NOT attempt to call TruGreen. You will be so disappointed, they will keep coming unannounced and don’t do the job, just sit in the truck and leave a sign in your yard. I have seen them on my CPI camera and neighbors have witnessed also. They will say they’ve down your front and back yard when they don’t go around the back. Every time you call for a manager, they say the manager will give you a call but never do. DO NOT go with trugreen!!!

I had my tree and shrubs application done by TruGreen on 12/10/21, few days later my shrubs discolored and then died, after multiple calls a tech was sent, he stated it was not due to the application. But I have had previous service and nothing happened to my shrubs. Fast forward 1/11/22, tree and shrubs application was done and now rest of my shrubs are discolored and appear to be dying the rest that was not affected with the December treatment. I have called multiple times to speak to trugreen regarding my dissatisfaction. Please be careful with this company.

I received a text stating that the technician had arrived at my residence. My wife was home and I told her to watch them because they are known for not doing any work. I also watched through my Ring camera as the truck was parked in front of my home for about 6 minutes when I received another text that the work was completed. I watched the technician as he got out of his truck and placed a sign in my yard. Then he got in the truck and drove away. I then received a 2 page report of all the work that was done to my yard. It's amazing that he did all of that and never left his truck! Really gifted technicians with super powers. Don't they know this is the age of cameras? LOL.

I hired Trugreen to fertilize three of my customers' lawns (I own a lawn care biz). They did not service my customers' lawns in a timely manner at all. Then, to make matters worse, the commercial person in charge at my local office (Springboro Ohio) lied to me several times about this issue. I then went over his head and the general manager was just as bad. They don't care about their customers at all. All they care about is making money. Don't hire them.

I work from home and watch the TruGreen "specialists" when they are supposed to be treating the lawn which is in the back and the front of the house, as well as a small side portion. There have been times that the specialist never leaves their truck except to put a notification on my door. Some of the specialists walk to the back of the house and spray in one small area. They are not treating the grass with as much fertilizer as they are stating on their invoice.

TruGreen is a complete waste of money. We bought a house last year and pre-paid for a season of Tree + Shrub service and the TruHealth Lawn Plan. They came but it honestly looks like nothing is ever done. They spray the yard and everything looks exactly the same. We still have weeds. They won't let you cancel online and make you talk to someone. Whenever anyone calls they call from a 1-800 # so you can never get ahold of your sales rep directly. This business is terrible and I will never use them again or recommend them to anyone I know.

This was the worst experience we had so far. We were promised and paid for the complete lawn care which is almost $800. The first treatment was a fertilizer and something that was supposed to make some changes to our lawn and remove the weed, but it exactly did the opposite and we have more weed now. Then they came for overseeding and aeration, we accidentally noticed that they are not going to overseed because they don't have Bermuda seed at all. They didn't tell us that when they wanted to charge the complete money. Their specialist said, "You go buy the seed yourself and apply it to your lawn yourself." We want our money back but when we called and asked for a manager they didn't escalate us and promised us a call from a manager. We received a call from a help desk again but they didn't put a manager online to respond. This is fraud. They will not give you the service they promised and they are not responsive.

Spoke to Yolanda to cancel our service. She was nice at first. However now she is telling us what the company "can't do" for us and there is no one higher than her to speak to or email. TruGreen has used chemicals that have ruined our lawn. We have called on these issues prior and the last time, a gentleman came out from Fellsmere on his day off and he admitted TruGreen was using chemicals on our lawn that ruins it and burns it. TruGreen always comes when it rains. We have been told not only by TruGreen's very own landscaper but other landscapers that this should not be happening and the chemicals used are ruining our lawn. The man that was here from Fellsmere said he took pictures and sent them in and made note that the chemicals are indeed ruining our lawn. Not only are we not paying for today's service, we are seeking our money back for each time TruGreen came out after the man from Fellsmere came. This is unacceptable.

They are suppose to control the weeds in my lawn but they killed my lawn and the weeds thrive. What a waste of money. I will never use this company again. They don't know how how to maintain your lawn and your garden.

Years ago I hired TruGreen for myself and later bought lawn service for a friend, whose husband had passed away. It seemed very simple. I paid for her service, and TG was to treat my friend's lawn. Instead, I entered a billing and notification nightmare and lost countless hours of my life trying to straighten that out. What felt like thousands of calls and lost time, I finally found a fabulous women at the corporate office who was able to eventually fix the billing vs. the actual site of the 2 DIFFERENT addresses of the lawn care sites. Believe me, it was not easy to obtain that information and that was about 7 years ago-now I'm sure it would be IMPOSSIBLE to reach anyone in the head offices. I gave them another chance, as the woman had been so helpful. Stupidly, I later deleted her contact info.

The first treatment was great. I met the Tech and he seemed very knowledgeable. Then after that it all went south. I received bills where the truck stopped out front of my house then bang I get a text "your service was complete" and he drives off without getting out of the truck. Come on who are you trying to fool? Everyone has cameras. I have witness them stopping and writing a bill and leaving more than once. I witness them stopping and spraying a small area of my yard then leaving in less than 10 minutes. I live in Adams County Pennsylvania and the service here is questionable. Yes after many complaints about leaving without doing a service, they do eventually come out and they do service your lawn but you have to watch them like a hawk. Oddly enough I still haven't canceled but once I find a competitor that can provide quality service I most likely will.

Worst customer service experience ever. I was hung up while obtaining a quote and threw their flyer in the trash. I received a call back from a different representative that apologized and heard me out, most companies don’t care enough to try to save a customer but I would have been better off. After explaining my needs - my lawn died in some areas due to sprinkler failure and that I was capable of maintaining my lawn, I just needed help bringing these dead patches back to life - and $450 later, I was excited to see my lawn that had several dead patches come back to life.

Patrick performed our service this morning. He listened to our concerns, then immediately set out to address them. He power-sprayed the exterior, then came inside to address a couple of problem issues. Patrick was friendly, attentive, and professional. Great job!

Trugreen's preemergent weed treatment appointment was due on August 20, 2021. They came and fertilized my yard instead. I called and requested the preemergent weed treatment. Appointment was made. They never came. They claimed that a pet scared them away. I told them I don't own a pet. I made another preemergent weed treatment appointment. I called the at 9AM morning of appointment. I was told 2 hours. They continued to tell me two hours until 5PM.