TruGreen Lawn Care Reviews

TruGreen Chemlawn agreed to apply needed lime according to Agriculture Department soil test recommendations, but they did not. Requirements were 1900 and they only applied 449 and said that's all they were going to apply. I am considering filing for damages as well.

I started a contract with TruGreen Lawn Care in January 2012. They came out and serviced the lawn and I paid them $162 for the service that included a $50 upstart service charge. All other applications would be $112. I was called on 2 April 2012 to have my yard accessible for Friday 6 April for an application. I was called on 6 April and told the driver would not be able to make it out. I was never called again so I applied fertilizer and started doing it myself. No one ever called me for another application and I was pulling weeds like crazy. When they called, I cancelled and told them I had another service doing it. They came out anyway and treated my front lawn because the back was locked. I called and told them about it and they said they had no record of me cancelling and I still had to pay the bill.

TruGreen came to my home to fertilize, treat my grass for weeds and insects. After the first treatment, my grass stopped growing and a lot of weeds came out. I called and the TruGreen came out and sprayed my yard in the pouring rain. Then I called the manager and requested that he come and check my yard. He said that he would come and respray my yard, but he never came. I called the office again and asked why no one called to spray my yard again and the receptionist told me that they had sprayed on April 30, 2012. When I told her about the birds eating something in my grass, that I may have grabs in the grass, she went to tell me that it is not the season for grabs. I told her that the reason that I got TruGreen services is to kill the weeds and she told me that TruGreen cannot kill all weeds. I then requested to talk to the supervisor and he did not call me back. So at this point, I am asking to be reimbursed. I paid for services in full. Thank you.

The tree and shrub tech came to our house. My wife was home and the tech did the front, the sides, but not the back! He went to put the invoice in front of our door. When my wife opened the door, she asked him why he did not do the back trees. He said his hose was not long enough - only has 400 ft. They have done my trees in the past and I know that the hose can reach the back as it is just 323 ft. from road to back property line!

A TruGreen representative came to my front door for tree and shrub service. My evergreen trees and shrubs are well established, but I was thinking it would add to their nourishment. Well after looking at some reviews about TruGreen, I question if I should do business with this company. I decided to start slow and see how things progressed. After the technician didn't arrive at our initial scheduled appointment, I waited an additional weekend and 2 business days for a call from the company to reschedule the appointment. No call! I called the company to question what had happened and they said they had problems, so TruGreen and I rescheduled for the following Thursday. Okay, these things happen.

I had TruGreen for many years until they did an unauthorized application and made me pay for it. I paid them so they would not turn me over for collection as they had threatened. I cancelled all service. This year I decided to give them another chance. I phoned to ask if they had the same program I had received several years ago. They said "No, may I have your phone number in case we get cut off." I declined the service and since that day (a week ago), they have called every day at least two times a day. I do not answer the calls nor will I. I then called the home office to complain, they transferred me to the local office who assured me they would take my name off their list. Did they? No, two more calls yesterday. This company is horrible. Never again!

I am a kindergarten teacher and I find your "front yard" commercial offensive. It certainly does not set an appropriate example for children or adults. I will not buy any product or service your company provides. I was pleased to see that there were many others that share my opinion!

I hired a person from TruGreen to spray my yard. Two weeks afterward, I called TruGreen to inform them weeds were still growing. They returned and sprayed two applications of weed killer and destroyed my lawn. Before I called TruGreen, people in the community expressed I had a lovely yard. I want to take TruGreen to court for damages! Don't hire this company.

When I called the regional office to cancel my service due to an ongoing weed problem that never got resolved, they stated that they did not want me to leave disappointed and said that they would come treat the weeds one last time at no charge. I was sent to a representative to make those arrangements and this person refused to set up a time unless I agreed to a new contract.

My grass went from thoroughbred to inbred in 2 years. I had a beautiful centipede sod lawn planted in 2002 - then TruGreen started spraying for spurge which initially worked well in 2005. Then, over the last 2 years, I have had poor service (no return calls, promises that they will call in 24 hours when they didn't). I called again and was told, "Oh, that is 24 business hours - so that might be 3 days." I never got a call back. Weeds everywhere. Spurge everywhere. The centipede is being overrun by bermuda if not dead-in spots (which will be bermuda in the height of growing season). I just put down a patch of 16 pieces of sod to repair a total burnout in my backyard. My side yard looks like a weed garden. Basically, from what I read, they overdid the fertilizer which gives the advantage to invasive grass and they didn't control my weeds wisely. I sent them a letter cancelling my service since they never answered my call. However, I'd like them to foot some of the bill for replacing my obliterated yard!

My grass went from thoroughbred to inbred in 2 years. I had a beautiful centipede sod lawn planted in 2002 - then TruGreen started spraying for spurge which initially worked well in 2005. Then, over the last 2 years, I have had poor service (no return calls, promises that they will call in 24 hours when they didn't). I called again and was told, "Oh, that is 24 business hours - so that might be 3 days." I never got a call back. Weeds everywhere. Spurge everywhere. The centipede is being overrun by bermuda if not dead-in spots (which will be bermuda in the height of growing season). I just put down a patch of 16 pieces of sod to repair a total burnout in my backyard. My side yard looks like a weed garden. Basically, from what I read, they overdid the fertilizer which gives the advantage to invasive grass and they didn't control my weeds wisely. I sent them a letter cancelling my service since they never answered my call. However, I'd like them to foot some of the bill for replacing my obliterated yard!

I think your TV ad is disgusting. The implication of the wording is an offense to me and my family. Because of that and a former bad experience with your company, I will never use your services!

The "What the front yard?" commercial is very adolescent, unnecessary and offensive. I will never use your service because of that ad. I will encourage my friends and family to look elsewhere for a lawn service.

I have been a TruGreen customer for 9+ years. Last year it was bad when their tech told me that chick weeds are hard to kill and nothing could be done. I've paid $500+ per year in advance, this year ditto. One and a half months (past the 1st application) and 4 cancellations later, I received a call from the tech and he politely told me there's no way could he make it since it takes 2.5 hours to get to my house. Now up to today, this is 4th cancellation that I was promised by the Albany manager that someone would be at my place no later than last Saturday. Long story short, I do not believe they had any intention on servicing my yard. Beware, I was told I would receive credit on my AmEx for the full amount. Time will tell.

I will not be using your product any longer. I am furious with your commercial (the F-word). This is not acceptable for children to see this. I thought you were a family-oriented company - apparently not. Who is responsible for this? Did you actually think this was cute? This is just juvenile.

In 2010, I restored my lawn at a cost of $5,000. I contracted with TruGreen for 2011 so my lawn would remain healthy. After 2 good applications, they missed the insect treatment scheduled for May 1st. They finally came out to do the insect application in July. By then, the lawn was gone. I tried to get my lawn fixed and my money back, all I got were managers promising to look at the lawn and telling me what they would do to fix it. Luckily, I paid by credit card. Once the branch manager refused to address my concerns, I disputed the charge with my credit card company in October. TruGreen Corp finally issued a full credit in Feb 2012. However, the branch continues to send me an invoice for the $972.08 that they received as a charge back for my credit. I have been receiving harassing phone calls for me to pay the money and a regular invoice.

I want the owners of TruGreen to be aware of how inappropriate I think their new commercial is. What on earth are they thinking? This company has a commercial advertising their "weed slayer" that is nasty, foul and disrespectful! TruGreen's newest "weed slayer" commercial includes, "What the f - front yard?" The actor begins to say the F-word and then switches to front yard. This is not enough to cover up what he meant to say. We all know he meant to use the F word. As a parent and woman, I find this type of advertising inappropriate and unnecessary. TruGreen is providing the fodder for our children to have dirty mouths. TruGreen is not a company I care to do business with! They show very poor judgment and disregard for my children and me!

Your TV advertisement has totally turned me off to your product. The homeowner walks out of his house and says "What the ** front lawn." You lead everyone watching to go in their mind to a wrong conclusion. I am offended by this.

I had used Lawn and Turf, a local company on LI for 30 years and was happy dealing with wonderful people. Last year, they sold out to TruGreen. We're OK, not great but OK. This year, however, they turned out to be the worst company I had ever dealt with. My story, I signed a contract but didn't pay in advance (never do that even with incentives) because then they can do whatever. Early blooming and grass getting quite long, so I attempted to call to get the service started. Several times on hold for over 1/2 hour with the same silly typical message (heavy call volume, answering calls as they are received, etc.). Then they automatically transferred the call to another TruGreen location, Dallas, Boston, New Hampshire. I wanted my local service coming from Yaphank, NY.

We signed up, and paid in full for a full season of service four weeks ago with a promise that our service would start in seven days. We have a major issue with creeping charlie and had some dandelions. They called once to say they had to reschedule for later in the week due to the weather. Well, when I called to find out when they would be there, they said, "No, it would be the next week on Monday," which is today. When I called today, no record of the appointment. Creeping charlie is now 10 feet by 12 feet in the yard, and I just filled an entire garbage bag with dandelions that I pulled myself. Why? Because my dandelions have now spread to all of my neighbor's. TruGreen was supposed to call me back four hours ago to let me know when they would be here. Guess what? Nope. Worst thing is I work at home. I watched the trucks go by my house for three days straight last week. Nice!

Disappointed and angry at customer service practices - I have attempted to talk to someone in management to no avail. Ray, the supervisor, never called me back. I have been told repeatedly someone will call me within 48 hours and no one calls. I have had the service for 8 years, but have never been this unhappy. I also spoke to a woman by the name of Maria.

My lawn was the best looking in the neighborhood, but not now. My front lawn is nothing but nutsedge and weeds. The rest of the lawn is nothing but weeds. The spray technician said "I can do your lawn in ten minutes. I have an Acre of Grass." He could not even spray the whole lawn pulled to the far end of the property, pulled the hose enough to reach the back on that end of the yard. Never moved the truck or pulled anymore hose off of truck but yet pulled the hose across the front yard and could not even reach the back yard on the south end of the property. The backyard is full of Dallas grass, dandelion and about 40 other weeds.

I was being charged for full lawn care, noticed lawn was looking bad. I watched. Tech was only doing front. And also found out I was being charged for 10,000 sq. ft .yard. Yard is only 8,000 sq. ft. I cancelled the service. Rep talked me back into doing service again. I was told they caught the tech short changing customers. So dumb me gave it a second chance, showed up one week late for my first service, sprayed my neighbor's yard which does not have your service. I walked outside, asked tech if he was here for my yard. He told me no. Five minutes later, he knocked on my door, said he was going to do mine, sprayed my yard down for about ten minutes and charged me $138.95 for analyzing my yard. I did not see it happen. I paid for the service and now keep getting a bill charging me again. I promise I will let everybody I can tell about my experience.and all my neighbors with TruGreen flags in their yard.

I prepaid for the whole season and I have tried to contact and talk to one TruGreen person and for the last week, I called everyday and I got your answering service and I gave them my info and they said someone will call back in 24 hours. Nothing has happened yet. Your company needs to go out of business. I will not renew and if there is a way, I would like to fire you now and get my money back.

This company has completely ruined my backyard. They have burned it so bad, grass will probably not grow back. I have called the company a number of times and gotten the run around. I am calling the BBB and Angie's List and putting a huge sign in my front yard inviting the public to see what TruGreen has done to my back yard. I have called and tried to talk to "Brad" who I guess is never there. I have left my number and my daughter has called. Stay tuned to Facebook because that is where the pictures will be.

I had been a customer of TruGreen for 8 years. This season, I have called many times regarding my lawn service. I got many promises about a service man being in my area, but no one ever showed up. When I called the office, I was told "I'm sorry" and a new date promised for service. At the same time, there was a service truck in the area servicing "new customers."

I called to inquire about TruGreen services and asked if someone could make an appointment to talk about my lawn needs. Two days later, I got a voicemail saying that they will be out on Monday to service my lawn and that it's not necessary for anyone to be home. I quickly called back and was told by the first two people that they could not find me in their system. I then warned the rep that if anyone should show up to service my lawn, I would have that person arrested for trespassing. The next person said that they could not contact the local office but would transfer me to a cancellation dept. After being on hold for a long time, I finally spoke to someone who finally found me in their system and said it looked like one of the first people I spoke with had already cancelled my service. What service? I never signed up for service. What a bad way to try to do business.

Twice TruGreen left automated messages saying they were spraying my lawn on Thursday and twice I called and spoke to a real person and said I had a very sick dog and did not want any treatments at this time. They came while I was not home and sprayed anyway. They sprayed my lawn when told not to.

Last year, as a customer of TruGreen, I was very disappointed with the results of my lawn service. They explained that due to a late start last year, they were unable to apply the pre-emergent that controls crab grass and that this was the main cause of why my lawn looked poor. I did have a lot of crab grass. I was thinking of giving another service a try in 2012, but decided to stay with TruGreen.

I have been a customer for over 18 years with ChemLawn/TruGreen. Obviously, I have been satisfied with your service over the years. In late February, I received a call from one of your reps, Mr. ** and he explained that my lawn care would be raised to $73 this coming year, but he assured me that if I was not totally satisfied with the results, TruGreen would make it right. I said, “Okay, you have done a good job over the years, I'll pay the increase.” Nowhere in the conversation do I recall an additional charge of $50.00 would apply. I would never agree to that.

We hired TruGreen to service our lawn. One lawn service and one tree/shrub service in to it and the phone calls started daily for 2 weeks, constantly trying to up-sell for this service or that service. Fed up with this onslaught of phone calls, I finally called to cancel my service and the customer service agent told me "if you can't handle these calls and are not willing to give us another chance, then no company will be able to satisfy your needs". I should have took the advice of the consumer reviews I saw out there before I picked TruGreen, but I had to learn for myself. Unbelievable!

I was stood up, two days waiting on TruGreen Chemlawn services. I waited all day. No call, nothing from your company.

I bought and paid in advance a year for my daughter's yard care program. I was never told to call and cancel or the service goes on forever. I did not read the fine print either. I absolutely cannot stand things like this where you don't want something, but you get it forever just because you had it once. My daughter got a bill for $51 for a service she never ordered or wanted. She cannot afford it. So way around the bend. Here I am, paying again for something I don't want either. This really stinks. Such antics are expected from low down, fly-by-night businesses, especially TV and online cases. But I never expected such a sneaky policy from you all. I think it is unethical and I am very upset that you came out and drummed up yourself some money. I may get help for her yard again someday, but it sure won't be with you. My next post is to the Springdale Better Business Bureau and the next post will be on Facebook. I plan to tell everyone how wrong your business practices are.

I need to be home for my first treatment to show TruGreen Chemlawn my plants. The first day, they were a no show, with no call saying that they would not arrive. I took a day of leave from work. On 4/12/2012, for two appointments in a row again they did not show. I have a lot to do on my day off. Again, I had to stay home and not get anything done that I had to do.

I called TruGreen for a price on lawn service. I was called back the next day and given a price. I said no, thanks. I have been getting calls from TruGreen's salespeople every other day since. I keep asking them to stop calling and they keep calling. I just want it to stop. One more time and I'm going to start making me a lot of calls. I have hundreds of free minutes and lots of free time and I will use them.

We hired your tree services last year. We had no bug issues in our yard. We have an award winning yard, so we just wanted to maintain a good healthy yard. No sooner you sprayed, all 11 Douglas firs died along with a Hugh White birch tree. Everything turned brown and dropped all its needles. Someone from your company did come out to take a look. They said they have a bug and they all will come back. As for the White Birch, still no green and the branches just break off. Nothing is coming back. My husband and I keep calling and we get nowhere. No one returns our calls.

TruGreen's product did not support what they said it would. I was approached by TruGreen approximately midsummer a year ago. And as the representatives outlined to me that my lawn had a few crab grasses, and even though it was green, they told me that they could and would treat my lawn for crab grass, feed the good grass, make the roots much stronger using safe chemicals, and my lawn would brighten up with a deep green lawn.

TruGreen Annual Contract: I have received numerous messages on my answering machine asking that I return my signed annual contract before service can begin. I return each call, wait an unreasonable time on hold each time, and finally reach a representative who guarantees me the contact, which has never been received and will be mailed out. This routine has taken place at least half a dozen times. My last call was taken by Jeff, a manager of sorts at the Orchard Park, New York, office last week. He guaranteed me that he personally would see to it that the contract was sent out the following morning. A week has passed and I still have no contract.

When I first contracted with TruGreen, I was talked into pre-paying for the contracted services (through December 2011) for a discount. I gladly did so. Because I saw no improvement in my lawn for the money I spent, I made the decision to not renew services with them. John called me in January and I said no. John" called me in February and I said no. On 2/21/12, I sent them an e-mail telling them to stop servicing my lawn. Despite refusing these additional services, TruGreen serviced my lawn in February and March and are now sending me a bill for $172. I spoke with Lazaro today for 17 minutes who then transferred me to John without comment. John had no idea why but promised to find out and call me back. I am waiting, fuming!

I had scheduled TruGreen to come to our yard for service. On the phone, they said it would be 24 hours and someone would contact us. This was not the case. We called back in a week and they again said in 24 hours someone would contact us. Nope.

TruGreen does a remarkably poor job. I moved into a 6-year old house that had been vacant for a year. Based upon a personal recommendation, I chose TruGreen to provide the lawn service. After 8 applications (3 callbacks), they did not kill any weeds. I had a lot of dandelions all over the yard and I inspected their health after every application, and could never find a single distressed **. Furthermore, the fertilizer was only applied over a limited portion of the yard. It became quit obvious in the fall, because the greening only occurred in a narrow band that followed a distant loop of spreader tracks. When I called back, it was a bad attitude from the representative.

I have had TruGreen Chemlawn since 2010. Unfortunately, after a conversation with a neighbor, I found out the service technician was applying chemicals on another neighbor's yard instead of my yard (as contracted). After hearing this, I contacted the Florida TruGreen Chemlawn service agents to address this concern. Unfortunately, I have not received any return phone calls in the past month or two to address the refund I expected since I had not received lawn care services for October, November and December 2011. I have pictures taken in January 2012 of our lawn covered with weeds as proof any service had not been completed for several months.

Poor record-keeping: Last year, I bought a full year's service and paid for X amount of applications up front. Everything was set up over the phone, and there was no paperwork. The salesman failed to mention that the service renewed yearly, and when I received a bill 2 months ago, I couldn't figure out why (1) they were still treating and (2) I was getting a bill.

After a routine spring lawn service, I noticed winter weeds were multiplying (even after the 10-day wait period). I called 3 times (each a week apart) to schedule a "service call" for these weeds. I was told that someone would be out, yet nobody ever showed or called. I called again (4th time) and was assured that a manager would be out the following Tuesday to spray himself. Nobody showed or called. I am cancelling my service and will not recommend to anyone.

I have been using TruGreen for many years. They have great service; there was never a service issue. I was paying $28.00 a month since the beginning. I have talked my neighbor's family and even my personal customers into their service. This year, I didn't get a call or anything and have noticed the neighbors have already had theirs treated. So I called, and of course, no one was there. But they did return my call. So the girl said, "We don't have you as a customer anymore; looks like my technician cancelled your service." I said that made no sense. She said, "I can have him call you." I said, "No, I'll talk to the manager."

After being dissatisfied with TruGreen Lawn Care in the summer of 2011, I cancelled the service. Sure enough, this spring they started calling, asking why I cancelled and how can they get my business back. I told them I thought they charged too much and that they didn't do what they said, which was get rid of the weeds! Bottom line, I agreed to an initial treatment of weed killer, pre-emergent and bush/tree feeding treatment for $30. The man tried to get me to agree to pay for multiple treatments upfront, I refused. He said someone would call me to confirm everything. When some lady from TruGreen called, of course, she also tried to get for me to pay for multiple treatments upfront! Ugh! I told her the same thing. No, I will not pay upfront. I will pay for one treatment at a time and I told her the terms I did agree to.

I had called on 3/26 for new service. The rep said someone will contact you within 24 hours. I called again on 3/28. Same response. As of 4/1, I have not heard from anyone. I guess TruGreen does not need a business. This is not a way to run a business.

I tried TruGreen and wasn't having any issues with the service other than the excessive phone calls and the high price. I decided to register on their website so I could pay my bills online, but whenever I logged in (with my created username and password), I was taken to someone else's account information. I saw their account number, address, full name, etc. I couldn't see their credit card info or anything, but I could have used that info for phishing if I wanted to (e.g., called their house and tried to get a payment over the phone).

Our neighborhood has signs posted at all entrances "No Solicitation," and TruGreen ignores the signs and personal requests to stop door-to-door solicitation.

They put a hole in the sprinkler line next to the sprinkler head when they aerated. Also, we had more weeds than we've had in the 18 years we've lived here and didn't have a lawn treatment service. It was a complete waste of money.

TruGreen Chemlawn's price is too high. I cancelled existing prior to the commencement of treatment. Cancellation was done via phone and by US mail. Local office claimed they did not received the cancellation in a timely manner. Additionally, the company engages in high pressure sales techniques to sell additional services.

One side of my yard they would not treat at all. Calling them did no good. When I canceled my service with them, they called constantly, wanting to know why. I told them I don't need their services anymore. This was 2011. This year, my lawn has so many weeds; it's unbelievable. And the weeds I have are not like any I have ever seen before. I have lived at the same address 18 years and have never seen these weeds before. They are only in my yard and not in my neighbors' yards on all three sides of me. It almost looks like they were planted in my yard only. I work with 2 other people who said their yard look like that too and they also used TruGreen. Very weird. Needless to say, I will never use them again.

We used TruGreen for a year and cancelled with them because our grass didn't look any better than it did before they serviced it and cutting back costs. They repeatedly called us, wanting to lower the prices, but also with fewer services. After numerous phone calls, we decided (big mistake) to do another year with them. Needless to say, our grass in the backyard was dying! Our front yard looked great, but the backyard which, might I add cost us $1,700 for the best Augustine grass, was completely dying.

I hired TruGreen. I had a decent lawn. After about 6 months, I fired them. I had a beautiful lawn of dollar weeds. All other lawn grasses were gone. They made numerous excuses. I finally told them to get the hell off my property. One of their employees came on the property, sat in the truck for 15 minutes on his phone. Finally, he got out of the truck, walked the yard, got in his truck and left. So much for that treatment! They are a true fake outfit. Do not contract with them. After numerous phone calls trying to get me to sign a new contract, I had to threaten them to quit calling me or I would file a lawsuit against them. Thank God I have not heard anything else from them. Do not hire them. I wasted my money.

I paid for one year yard care of $327 from TruGreen Chemlawn and it's been three weeks. They're supposed to come within three days. They have not come yet and I would like my money back.

I can’t get into the account. I typed in info, hit submit, and there’s no entry into account. I did this many times. All trials were denied.

I used TruGreen for one year, then quit due to their high prices. During the time I used them, I would get frequent phone calls from them asking to do additional treatments for things like shrub and tree fertilizations and tick treatments. I quit them since I can treat the lawn myself for 1/3 their price. Since quitting, I have received about 9+ phone calls from them asking me why I quit. I've told them nine times they are too expensive. And I've told them at least nine times to remove me permanently from their call list. They have not obeyed, and after getting two more calls from their NH offices this week, I finally filed a complaint with the do-not call registry. I will never use them again.

I spent nearly $1,200 in an annual plan, which included aeration, seeding and regular application of fertilizer/weed control on my yard. My expectations were completely laid out to the individual who supposedly did an assessment on my lawn. After his assessment, he told me exactly what my lawn needed to become full, rid itself of weed problems and any disease. Of course, he offered his program plus seeding. After hearing his rationale of what my lawn needed, I bought into their fast food lawn program. That was July/Aug 2011. Expecting big changes in the spring of 2012, especially spending $400 for seeding, I have more weeds than I did before and blotches all over where the seed didn't take. Problem was identified in early February and here it is March 16 with no resolution. Individuals who conduct assessments are not in sync with guys running trucks. Bottom line, this one stop shop lawn care solution is bunk! Don't buy into it!

They charged me for (9) applications of service, the first being 1/2 price for only $29.95 to control the weeds, then $49.95 for the next 7 treatments and 1 $149.00 for aeration plus seeding which came up to $521.95. A month later, they claimed we needed an additional month that the salesman missed to cover the year, so my wife sent them another check for $49.95. After 2 months, they never showed up and so I called their office said they would be out that week and did 10-minutes then left, 6-weeks later they show again blaming the rain saying they couldn't treat the lawn. After a couple weeks they showed up spend 15-minutes and left, I never saw them again, they don't call and they don't show.

Note the requirements on all orders. Customer has gate and needs to be closed after spraying. Simple. Your man was here 3/13/12, about 5:15, and he has been here before and knows about the gate has to be closed after spraying. We have 2 little dogs. I’m pissed. I go out and find the gate wide open and the clip lying on the ground. From now on, I have to be here when you spray since you can’t be trusted to close.

On 12/5/11, I was working from home when I saw a technician out front. I was surprised as it was during a heavy rain event and any application would be carried out to the street with the sheet flow of rain water coming off my yard. I called into the branch office to express my concern and they apologized stating that all technicians were called in that day due to the weather conditions. My technician must not have received the call in time per Samantha. I canceled service explaining to the rep that it was fortunate that I was home to witness the occurrence; however, that is not always the case and they lost credibility from that incident.

TruGreen keeps billing me and dealing with the manager was a nightmare. They have a money-back guarantee that is not worth anything. They keep coming out even though you called to cancel the services and you told them to stop coming. Now, they are trying to get a judgment and ruin my credit.

As we were watching television, one of your commercials came on. It appeared to be somewhat comical, until the customer opened the front door to view the results of the application by Trugreen from the previous day and he started to say, "What the—front lawn?" I felt there was an implication of what was almost said as opposed to what actually came out of the individual’s mouth. It wasn't as humorous or appropriate as intended. Sorry, but I don't think there was appropriate thought process put into the commercial.

I used TruGreen to treat my lawn for about two years, and the lawn became worse than it was before they started. The final straw was when they called and asked if I wanted the yard limed. I said no, but they applied lime anyway, and billed me. I informed them of the error, and they said I had to pay the bill. I promptly cancelled their services, but still received calls from them to renew.

I am hearing impaired, deaf in one ear, and would not hear a door bell or knock. They could easily phone me as I do hear the phone. So I did not know the lawn was being treated. Also, I have been disappointed in the past with the way our lawn looks; still full of weeds, and patches of fescue and dead grass around it in the back.

This company constantly calls and tries to sell more services. Even after I asked them to stop, they still keep calling. The last time the sales rep called to sell an additional application, I said no, as usual. He applied it anyway. Then, I dropped them. They call every week to collect. Once they called twice in one day. I told them that I don't want the service, but they pay no attention. This is a horrible company to deal with. Also, the grass never did look good and they never came out to look at the weeds when I called them. They are very dishonest.

I canceled all the services last year due to a service person leaving my back gate open and two of my pets that got out were never found. Now today, 2/27/2012, a person tried to do a service. My wife stopped him and called the local office to state that we had canceled and didn't want the service any longer. The lady said that a call was made to set up a service that we never received and was going to charge us for the service if it had been done. To me, your people really don't care and if I did want my lawn serviced, it wouldn't be by TruGreen. If you go into your client's backyard, attention should be paid as to where the pets are if any and shut the gate behind you.

After approximately six months of service from TruGreen, I received a phone call explaining to me that the technician servicing the lawn was recommending that the lawn receive a special aeration service. Unfortunately in my desperation to have a nice lawn, I agreed to the aeration service. When the technician arrived to perform the service, he explained that aeration service would not benefit my lawn in any way, going on to say that there was no way that my regular technician would have suggested this service based on the condition of the lawn. He told me that he would not perform the service and gave me the number to call and cancel. I did call and cancel all services that day. It appears that they did not cancel service so I canceled the credit card that they were charging. They still continued to service my lawn. After three months of calls, they finally stopped the service. However, they continue to bill for service that was cancelled and threatened to turn over to collection.

We contacted TruGreen to discontinue service at our previous address in Ohio, as we had moved. Although, they seemed to cancel the lawn service, they continued the tree and shrub service without interruption. We sent them a note with our payment on 11/26/2011, which they claim to not have received until 12/5, conveniently, two days after the next application was performed! They are sending us invoices for $124.48 which is past due. We do not feel obligated to pay, but, don't want this to ruin our credit.

For more than a year, I have asked TruGreen to "quit calling me"! I tried them for over two years to help with weed control for my lawn. In over two years, my weeds are just as bad as when I started. I paid for the services they provided and then cancelled my service. It started badly when they would just show up, treat my lawn, and then leave a bill. I canceled my service. They should not simply show up. After they got the message to quit showing up, they have consistently called me asking me to renew my service. I have asked them at least 7 times. I called customer service supervisors and corporate and yet they keep calling. I must not speak "ignorant", because they keep calling. I do not care if I have the worst yard in the neighborhood and the weeds grow-up to my armpits. I would never use TruGreen again. They are horrible. What can I do to get them to quit calling?

On February 9, 2012 I received a telephone call from a Chemlawn/TruGreen sales representative regarding lawn service for the summer of 2012. I informed the rep that I had already contracted with another company because I was extremely unhappy with Chemlawn/TruGreen's service the year before.

Tru-Green has taken care of my lawn and trees for at least 2 years. They have fertilized and gotten rid of pests on the trees which had bag worms. Three weeks ago, one of a pair of trees in the middle of my backyard actually broke in half and is hanging there. I looked at it and other pines and can see a fungus or something which is killing them from inside the trunks. All I wanted was for someone to come out and tell me what's wrong. Since then, I have gotten nothing but excuses and unfulfilled appointments. The last one was that the computer showed that I discontinued my service last October. I have 2 accounts with them and have not cancelled either one. They are trying to get rid of me because I have gotten increasingly upset by their non-action. I am ready to go to the Better Business Bureau, the Chicago Tribune, and to tell everyone I know about them.

We cancelled service with TruGreen, but they continued to provide service to us and continued to bill us. We called them numerous times and each time the customer service person would tell us that we did not owe them any money, but the bills kept coming. We have now been referred to a collection agency. As I scan through the complaints in this section, I see that many others have had the exact same problem. It appears that TruGreen has some major problems with its computer system. I would not do business with them. The hassle is not worth it.

TruGreen charged me for a service that they erroneously performed after I had already cancelled my services with them.

I have spoken to several individuals about the condition of my lawn, particularly the weeds and crabgreen, along with the dull color. My lawn was watered three times a week with a complete underground irrigation system. I was told each time that someone would come out and inspect the lawn. That did happen, and I was told that they agree with me on the condition of the lawn.

After I cancelled TruGreen they still came out to my house to treat my lawn. When I called them to inform that why they sent someone when I cancelled all services a month earlier they apologized and informed me that I would not be charged. A month later I started receiving calls almost everyday harassing me to pay the balance due. After speaking with the rep and them looking through the records they saw where I did cancel and would remove the balance to close my account. 3 weeks later I still receive calls on a daily basis. After speaking with the manager I was told that I will still receive calls until they can "audit the phone calls" to confirm that I actually cancelled which it was unknown how long this will take. I would never recommend TruGreen to anyone!

I have been having them treat my spruce tree for bag worms for several years. The past two years, the tree has been over half destroyed by bag worms and TruGreen personnel have done nothing. The tree is over 35” tall.

I have been fertilizing my yard for years the past 6 years. My yard always looks beautiful and very green using Scotts Weed and Feed. Well, the past summer, I decided to take the burden off from myself and allow Tru Green to do the work on a regular basis. I use their sister company, Terminix and was satisfied for the most part. However, with Tru Green, not so much.

I signed up with TruGreen in May 2012 due to the discounted rate offered which was lower than our previous lawn care company who provided high quality service. To my regret, from the very get-go, the problems began. First, without our awareness, they completely excluded our backyard from treatments which we had no knowledge of until several months into it I called to complain about the super heavy weed invasion. Now, the whole property was looking much worse than what it was prior to their treatment, but the backyard was the worst. I proceeded to contact the local manager and as I expressed my complaint, he said my backyard wasn't part of service and to include it I'd have to pay so much money.

TruGreen treated my trees and shrubs on 11/17/2011 and in the process of treating the shrubs stained the siding on our new home! Several calls were made from TruGreen with promises to attempt to clean the siding; however, no one ever came to complete the task! I have cancelled both of my grass and tree/shrubs accounts with the company.

On May 21, 2010, TruGreen treated my lawn. Two weeks later, the leaves fell off the entire tree from 2 trees. I was told by TruGreen that this would resolve the following year. Not so. Five trees are dead, hedges are dead, lilac bush dead, grass in huge spots dead. There is not enough room for me to detail this whole story. I now have to remove all the dead trees before they land on my house. I think TruGreen should remove and replace trees and affected lawn and hedges.

I had them do some expensive work and they agreed to let me make payments. This was agreed upon by the branch. I made my payments as per agreed for several months and then I go to make my December payment and the website would not let me make a payment. I get a nasty gram saying I owe a large amount of money past due. I ask why wasn't the payments I was making go against the past due amount. I was told that the payments only went against the current charges. I paid them in full and terminated the service.

They promised me to get rid of the weeds with one or two applications of the chemical spray. Three applications were done but no results. When I called the salesperson, who promised me that weeds will be gone with 2 or 3 applications, I was dealing with, he said that I have to talk to the head office and he cannot do any thing about it. The products they promote are a scam. No one should deal with this company ever.

Trugreen worked with my lawn for about 4 or disputably 5 months. I fought weed all summer long, to the point I had to go to Lowe’s and buy my own application. Whatever they allegedly sprayed did nothing. I had thistles growing in my lawn before it was all said and done. I dropped the service prior to year end and asked that they stop billing me for anything further. But now they are hounding me at work for this crummy service and are alleging that I have not paid for two of 5 treatments. Honestly I was not at home whenever the treatments were supposedly provided, so I have no ideal whether the rep treated my lawn or not. I sure had a lot of weeds for a professional treatment to have been done. But besides this my bank shows that the transactions were processed and nothing was returned. I tried to speak with Trugreen about this information; now it has turned into two missing payments out of these 5 alleged treatments.

TruGreen has been providing substandard service for 3 years in my lawn. Each year, they promise to do a better job and pressure me to renew. This summer, they did a real bad job and the lawn was full of crab grass all season. I kept requesting to speak with the manager at the local office and each time, they would promise that he would call back. Not once have I received a call back. Neither have they made any attempt to fix the lawn. I dispute the two bills they sent me for their service that they did not provide. Now, they are harassing me to report to the credit reporting agency for the unpaid bills.

The company headquarters felt my account slipped between the cracks, and assured me Trugreen in Murfreesboro TN, serving my home in Brentwood TN, would be here to complete the needed grass and tree service. The local manager of the branch sat on this information, and after 3 frosts, I have a high risk of damage. Staff members all seem powerless to do what corporate promised they would do. I was doing business with them for 6 years in Atlanta, and 3 years in Tennessee, and never bugged them for free applications. The branch seems overwhelmed and short staffed to do the service they promise. I have more to be concerned about than an $80 application, I have over $10,000 in trees and plants and $15,000 in a sod yard. I wanted a partner who cared about my yard, but got new techs every year, who all said something different.

Worst company ever. I used to fertilized and insect control my dad's lawn for years. I sodded it with St. Augustine. For years looked great. I moved. Dad hired Chemjoke Nogreen. Lawn is now a crabgrass farm. They said there is no treatment for crabgrass, they claim to have presented this to my dad. Dad says they never did. I talked to management, they said it has been noted on the tech's invoice. Not. I have every invoice. They told an 80 yr old man everything was fine. I come home and address the problem. Got nothing but a b.s. run around. Tech showed up after I said do not come here ever again. I almost had to get physical with him, very mouthy, and trying to intimidate me. Support local companies, corporations, they are nothing but thieves. Thank you Nogreen for the lovely weed farm. If you love your turf, do not hire these clowns.

We received services from Tru Green. Because of unexpected medical bills etc., we were unable to pay the bill in full. We called the local office and told them our problem and said that we would make monthly payments. We were told that this was acceptable. We then continued to get nasty grams from the billing center. We called the local people repeatedly and were assured that it was okay to make monthly payments. They had some problems with the billing division. Then we received a notice from a collection agency that Tru Green had sent our account to. Don't trust the company. The field people were very nice but the company is not trustworthy. Try to contact the corporate headquarters with a complaint!

I've had TruGreen for many years when it was Chemlawn. I was satisfied but this past year, my back lawn was loaded with weeds. They did come back twice but did not solve the problem. Last year, I had slit seeding done, along with aerating, etc., but the backyard looks terrible, bare in a lot of spots.

I am totally dissatisfied. I tried it for 2 seasons and my grass, by the end of the second season, was totally burnt and I had to hire a gardener to tear up the lawn and reseed. When I contacted TrueGreen, they told me that it was my fault for not watering. I live in CT and this past spring and summer, we had more rain than in the previous years.

Zero stars. First off, I never actually contracted with Trugreen for service. Trugreen assumed the business of Attwood Lawncare (a company I was very satisfied with). Trugreen's service started out o.k. but it has continued to decline every year. This year was, by far, the worst.

TruGreen is a scam company that markets good lawn care but actually destroys them and their management system is non-existent. Do not go here! My lawn wasn't bad but after they got done, it was horrible! They killed a large 25 year perennial flower bed that was the best in the neighborhood! No return calls, no service and just plain bad! I filed a complaint with the New York State Attorney General and will likely have to sue Trugreen to recover my losses.

I live in GA next to AL. When I started with TruGreen I was serviced by the Opelika, AL office and the service was very good. First of 2011, I was switched to the Columbus, GA office and the service has been horrible. The first time they did a poor job and I had weeds everywhere. When I called they promised to redo the lawn but they never showed even after giving me a date and time they would be there. Finally, one of the managers came and treated the lawn. In Aug, I got a recorded message that they were coming the next day. They never showed, even after speaking to the manager.

I arranged to have 3 sessions of lawn care and told the salesperson that this was the extent of service I needed. I was told that the service is a roll-over from year to year and that service would automatically continue without need for my consent. Now, I am being billed for the service. The salesperson asked me who have I spoken to, etc. and could not verify my 3-session service deal.

First of all I would like to say that I was satisfied with what they had done with my lawn. But then I received a phone call informing me that an in depth inspection had been performed on my lawn and that all my shrubs/hedges had an infestation of insects, and that they were going to charge me a costly treatment for them.

TruGeen is the worst company I have done business in my estimation. TruGreen raised prices, and when I told them this, I was told I was getting a great price. I disagreed and was told of the great deal I had. At one time, I was told the saving realized was $15.00 to $40.00. When I wanted to get the service paid for, I was told I just didn't have enough services or the right ones. I was a fool to try this service twice!

No stars is my overall experience. I had two different people to call me about the fall lawn service. I told them that I was intending to sow rye grass at the front and back to prevent erosion. I was then told that they would communicate this to my agents here in Mississippi. But, in actuality, they came out here and fertilized my yard with a pre-emergence weed killer, instead of the lime that they were supposed to spread. I refuse to pay for this service since I did not authorize it. I authorized the lime treatment so that I could sow the rye grass! Now, I can't do anything at all. You ** it up; therefore, you are fired!

Twice in the last four weeks, their application staff have run over and destroyed a bed of mums in a well-established and easily seen flower bed. In addition to fertilization, we also asked for a seeding, which was the most important service they were providing, to which they never provided; apparently the sales person forgot to set it up.

Your A/R Department is the worst ever. Several payments were made via debit card. I am told by your SA office the bank returned them. The bank says they were never presented to them at all and there was plenty of money in my account. I received letters about the returned items, called the San Antonio office immediately. They insisted the bank was in error in telling me this.

I signed on with TruGreen as I had their service before in Michigan and they did okay. This year, Dallas is undergoing drought and the fertilization was important, but after signing on, my lawn started looking worse than before. I called and complained to the Richland Hills office that serviced my lawn in August. The supervisor claims that he came, but there was no change in the condition of my lawn.

Classis bait-and-switch scam. TruGreen sent us a quote of $44 per application and later said there is no way they can do it for that price, after we paid them in advance for the summer season. Each time the guy comes to the house, he says they can only treat our front yard and that he will have to talk to his manager. Last time, they came to the house and my kids were here but they just left.

I used TruGreen for the first time. They killed a large section of my front lawn by spraying fertilizer during a drought. They tried to tell me that it didn't cause the problem. They did two lawns across the street that have the same dead areas. Our neighbor's lawns are fine and they don't use TruGreen. The neighbors also don't spray chemicals in August during a drought when it's above 90 degrees. All I asked was for TruGreen to fix my lawn. Their response was it was caused by grubs.

I received a bad service from TruGreen in Irwin area. They didn't come back to re-apply when I asked them to. I had to call and find out why but there was no answer from them. I told them about my neighbor having dogs and for them not to spread granular fertilizer on the blacktop. They did not sweep it off. They drove over my new grass with their truck and denied doing it twice. I always get the run-around every time I call to get an answer about my lawn issues with them. Because of this, I terminated my contract with them yesterday.

We were thinking of hiring TruGreen and placed a call to them and we got an estimate over the phone. After thinking about it, we decided to get another estimate. The sales rep called back and was very rude. My husband had spoken to them first and I answered the phone when they called back and "Bruce" would not take my answer that we were going to get another estimate. He spoke very rudely and unprofessionally to me. I put my husband on the phone and "Bruce" told him that he did not realize that I was his wife!

On June 8 2011, my wife called TruGreen of Greenville, NC to terminate service and make a final payment in preparing for the sale of our home in Jacksonville, NC. Apparently, the customer service representative failed to process the termination yet did process the final payment through our credit card. Since then, TruGreen claims to have made a lawn application on July 29, 2011, after we sold and vacated our residence in NC. They then sent a bill ($81.25) for the lawn application to our new address ** which we received on August 8, 2011, which begs the question, "What did TruGreen think the forwarding address was for if we had not terminated service?"

TruGreen has not honored the contract that we agreed upon based on the following. Trugreen technicians canceled appointments without notification and sometimes claimed to have provided services that I know were not provided such as: I was home during a period when maintenance was scheduled, but not performed. The time of application was on the receipt, but I was home and the technician did not show up. I have several complaints about the condition of my lawn as I continue to have weeds in my yard and they have yet to respond to this complaint.

Their accounts receivable department is completely ridiculous. They have taken up to an entire month to process my payments. In the mean time, I received collector calls telling me I'm past due and they can't do my next treatment until payment is received. I've even resent (duplicating payment) and still got calls and no treatment on my yard. When I called to complain, they just made excuses and told me that I could use their online payment or do auto pay. I use my online bank bill to pay all of my bills. Why should I have to go out of my way to make a payment to them! I'm totally disappointed. My last payment was mailed from my bank on 8/19 and they didn't post it until 9/19!

We used to have a local company to take care of our trees and bushes for treatments. They were bought out by TruGreen over year ago. I immediately lost the personal customer care and we had a few trees die from disease that arguably was controllable. They promised to do better this year after threatening to cancel the service. They even offered to take care of the lawn for a discounted price to make good. This is after I took care of the lawn in previous years. After signing up, they were late with most of the applications, my lawn now is covered with crabgrass. But the only calls I got from them was to buy more services for this year.

TruGreen is the worst company I have ever dealt with. I contracted for 5 services per year. Since 2009, they have been doing additional services and then bill me for it. After prolonged conversations, they then credited me for the 'mistaken' service. They emailed me my schedule in 2009 and 2010 and in both years they did extra service and tried to get me to pay for it.

I received and paid for full service with TruGreen during the 2010 season. The service was expensive and too frequent, with mediocre results. I chose not to contact them about the 2011 season, choosing instead to use my personal landscaping firm. Subsequently, I received a bill in late June for service received in early June. I did not subscribe for any 2011 services and had no communication with TruGreen since fall of 2010 until that statement was received.

Applications not only killed the real lawn I had, but failed to kill the forest of weeds that took its place, nor the cinch bugs and other insects that began to infest it. I canceled the service but I continued to receive weekly calls to set up service appointments. I literally had to call over 5 times to have any results. One of the worse companies I have ever dealt with.

Six months ago, I contracted with TruGreen for their lawn services. I told the representative that in addition to the periodic treatments, I wanted my lawn core aerated and power seeded no later than September 1st. The folks from TruGreen never showed up on the 1st and when they were a no show by the 19th of September, I called them.

TruGreen contacted me and asked if I wanted service for my lawn. First I told them yes, but after talking to my roommate I called them right back and told them I didn't need it. On 8/5/2011, I returned home to find a notice on my door that they came out anyway. I immediately contacted them to remind them that I cancelled it before they came. I was told not to worry about the bill. I just received another bill for twice the amount and they are saying they don't have a record of me cancelling the service.

Horrible! Do not hire TruGreen Chemlawn for lawn service. I paid $400 in April for weed control. By July, weeds were worse than ever! I tried to cancel my service, but they were so pushy on the phone to have someone come out and spray again. After this happened, weeds were still terrible. Now, they won't refund me! Caution with TruGreen Chemlawn! Don't hire them. Poor treatment on weeds. Poor customer service.

I have used this company for several years with satisfactory service. However, they have a policy of not getting permission to continue services from year to year. Additionally, it is next to impossible to reach a manager who can rectify a problem. We are going to go with a local company more in tuned to the customer.

TruGreen misapplied chemicals to my lawn, resulting in 80% of my lawn being burned and turning brown. To restore the lawn, it was necessary to water my lawn daily for more than two weeks. This resulted in an increase in my water bill of more than $300. I billed TruGreen Southbend for $100, which they have refused to pay. They admit to the application error, but refuse to take any responsibility for the cost of the necessary corrective action. The manager, Roger **, is a rude and unprincipled man who is just selling a scam service.

We had trouble last year with TruGreen. They talked us into trying another year. Our yard has grubs in it, brown dead spots, and weeds! When we call, we have to call every day. No one ever calls back. We want to get reimbursed our money for the lawn. We won't have them back next year.

You, customers, need to stop your whining! Chances are, you don't follow our recommendations! We lawn techs are lucky to get paid minimum wage after working 70 hours a week. We bust our ** for you and we get nothing but grief from you! Why don't you, people, do your share of the yard work? We are just "a tool in your shed" to help, not do it all!

I hired them to take care of my weed problem on my lawn and fertilize my trees, plants and shrubs. After one visit, my yard had large burn areas. My knockout roses were wilting . And my 18 ft Leyland cypress trees were turning brown.

Because of my increased work schedule, I decided to let TruGreen handle my lawn after calling them from a flyer received. They talked a good story, talking about all of the treatments they would apply to the lawn and the great results that would follow.

We had an above average lawn, until I contracted TruGreen for lawn applications. I never had a problem with crab grass, until that begun treating out lawn. Now, crab grass and bare spots are what we have to show for their service.

I signed up for TruGreen lawn care to put chemicals out and to keep my grass looking good. I kept them for a month or so and called to cancel due to funds. I called the local office in which I signed up for and cancelled. I spoke with a lady and she said that there was no problem and that it would be taken cared of. A few weeks later, I received a call about my final bill. I don't mind paying for a service in which I asked for. I called to clarify that the bill was taken cared of and the lady I spoke with said that it was.

This is the second season that TruGreen has been servicing my lawn. I figured that I should give them two years as I know that these things take time. Well, in the middle of July 2011, the technician over treated my yard and dozens of burn areas show up in a matter of two days. The technician came out and confirmed that he had over treated the yard and would take care of it in a couple of weeks. His definition of take care of it was $10 of grass seed and I get to take it from there. I asked if he really thought that grass seed would take in the middle of August (dry season in Indiana). We did get the grass going, just in time for TruGreen to come out and shock the grass again, killing all the newly grown and making more burnt areas. Even though we have watered extensively and regularly, we have been struggling to keep the grass growing ever since. There are burnt areas everywhere in our lawn. I have cancelled my TruGreen account and will work on finding a new service. I definitely cannot recommend TruGreen.

I paid for a season of TruGreen for my yard and my girlfriend's house. What a bad call on me. My girlfriend is so mad at me because of what our yards look like. They look like burnt grass, from the best yard to a nightmare - never again.

I started a lawn maintenance program with TruGreen in March 2011. My lawn was thriving. Then after six applications, my lawn is a desert.

My overall experience is zero. Everytime they apply somewhat of an application on my lawn I get a invoice or letter stating that they could not debit my account. First off I have ample money in the account. This is very stressful for me and I have to call them every time. I have notified them that I have hired another company for the next year.

I canceled my service in July. They showed up at my house on 8/22, I stopped them and relayed that I canceled my service. On 8/23, the funds were automatically taken from my bank account!

I found a bill under my front door mat. My wife and I were both home all afternoon and neither heard nor saw anyone from TruGreen. The service summary said they had spread fertilizer on the front and back yards. They sure must be quiet workers.

I own a house and for ten years I used their lawn care service. Last year, I complained and they came out and redid their work. This year, I prepaid them and all I have is weeds. This company leaves a lot to be desired but their website has hundreds of complaints.

I am very disappointed about the change of not sending out postcards to tell when a lawn treatment will be done! Just one season will do and last week, it took me six phone calls to change a treatment date. I waited one time on the phone for ten minutes, only to be told that I wasn't the next customer.

A few months ago I received a notice from Trugreen stating that payments should not be made from the statement left by the technician. Payments should only be submitted when an invoice is received.

Anytime I call to express a concern about my lawn or shrubs, I am given a "free" service. I called again two weeks ago and refused the free service and insisted that someone, who was qualified to diagnose lawn problems, come to my home and inspect the property with me to determine why it looked so poorly. No one has returned my calls or come out to the house.

I was promised on the phone with their sales representative that they can treat insect on our trees and fruit trees. When their technician came, they said they couldn't treat fruit trees by law.

I had TruGreen to service my lawn under their guarantee to make my lawn healthy. After their first weeds control application, in early summer 2011, my lawn was looking terrible like yellowish. I started watering the lawn after the application, thinking that it will get better but my grass never returned back to its green color.

My yard has never had so many weeds and bare spots. Tru-Green started the applications in March and today I cancelled the service. I have complained about the amount of weeds several times, even left a message for the manager to contact me and he never did.

I had scheduled TruGreen to come out and access my lawn, as the St. Augustine grass was yellowing in some areas. No dead grass, just yellowing. He did not dispute whether or not I had chinch bugs. The treatment to use was to work on the chinch bugs, and I asked numerous times that I could not have the lawn burnt. I stated that the house was on the market and clearly a for sale sign posted on the front lawn, and I could not have the St Augustine grass killed.

In April 2011, my subdivision voted my home, “Yard of the Month”. Homes are in the $200,000 to 1 million ranges and are very upscale. I have taken the Harris County Master Gardner’s Program. In May, TruGreen came in and sprayed my yard. They burned large patches of it, which caused me much grief and embarrassment. I called the local manager, Kenny, who refused to come out. I told him that I wanted no further service from his company.

Approximately 6 months ago, we had a Double Palm Tree die while under the care of TruGreen. We have had that palm tree since we built our house back in 2005. I contacted TruGreen several times because I wanted cancel my service with them. I never talk to an actual employee at TruGreen when I call, I always get the answering service. I left several messages that I wanted to cancel my service due to them allowing my tree to die. The fact that the tree was dying was never conveyed to me or my husband. We both work very long hours and rely on our paid service to TruGreen to keep us informed of any issues we should have with our lawn and trees. We pay a separate service fee for our shrubs and trees. But then when I tried to get them to cancel our service, they would not contact us back and then show up at our house the next month to treat our lawn and dead tree. Since then I finally had a gentlemen by the name of Jeff **call me, he assured me that he would have someone contact us and try to rectify the situation. I told him they would need to call and set up an appointment because we have dogs and we both work during the day.

I hired TruGreen under their guarantee to make your lawn healthy. My lawn had terrible crab grass last August 2010. I did what the company recommended in the fall of 2010 and spring of 2011. And now I have no grass.

I have called them out many times to ask them to treat my plants which I was told they would do and tell technician. Sent out several times, and several times was not done. Michael Bianchi the service provider finally got on the phone and said he is the one who has been working on my house who brought my ficus to life and we don't do plants. Then the man hung up the phone on me not once but twice. Then spoke to supervisor when I told him I wanted all services discontinued and that I would be complaining to corporate, he stated it would be him so he will be talking to me soon.

I have been called by the company numerous times to count on them on providing service. Their home service is terrible. They care less about how they place the grass seed in the fall. They shoot seed into the flower beds and are not there to remedy the problem. After instructing them on the problem, they were still very task oriented. They wanted to get the work done as fast as possible and on to the next job without care about quality.

I am a tech for TruGreen. I don’t know how I stumbled across this hilarity, but after reading these complaints, I feel I must comment.

It was one of the biggest mistakes I ever made. I should have had someone local treat my lawn. After the initial 4 treatments we agreed upon, they would keep calling and saying I needed this or that. Every time it was another $70/$80.

i have been calling the co. since the beginning of the season,because i have tons of weeds. they said they took care of it. i have never had so much weeds in all the years that i lived here which is 40 yrs. the service person hasn`t got a clue what weeds look like. he thinks it`s grass. there are three other lots that are not satisfied either. the thing is because i complained the service man said he was going to cancel me . what a co.!!!!!!!!!!

On Friday, July 22, 2011, I was standing on my front porch and Henry, an employee of TruGreen lawn service, approached me. He was servicing the lawn of my neighbor across the street. He asked me if I would be interested in a one-time lawn service for $60, indicating that there were no contracts involved. He serviced my lawn, and when he gave me the paperwork, he asked me if I would be interested in tree and scrub service to which I replied, "no." He said, "Well, your trees and scrubs look good."

We have had their service since May and they promise to kill this and that and nothing happens. They are making my lawn look like crap. I asked the guy that comes to get rid of the crab grass like they promised and nothing is done. They take money out of your account and they do nothing to your lawn. I want my money back. They have false advertising.

The technician showed up twice, and I was charge for a whole season. The service was horrible; the technician stated he was overloaded, and could not do anything more until more help was hired.

They refused to do my weed landscaping and still charged me for it. I asked to speak to a manager and they said that it would take 48 hours until someone came over or call (72 hours past and no call or visit)

TruGreen called during the week of 5-30-2011 to promote their grub control service. I agreed to the grub control service. I also asked them to "spot" treat for weeds, since the weed control they applied during the last service was not effective. I specifically stated that I did not want any more fertilizer because we do not water the lawn, and the lawn was already stressed. As per TruGreen’s standard procedure, they followed-up the sales call with a second call to confirm the order. After confirming the grub control application, I again reiterated to the account manager that I did not want any fertilizer applied to the lawn. I just wanted them to spot treat any obvious weeds with a hand sprayer.

I was told that I could place as many service calls as needed so I did. Not only is their product not working, I was told that they would be onsite to do a service call, it had been 5 days since then, but still nobody has been out to spray for weeds. Poor product and poor customer service. This is the third chance I am giving them. Beware if you're thinking of using them!

I am moving to a different home and decided to purchase it. I noticed that the lawn was in need of some weed control so I decided to call TruGreen for their "Free Lawn Analysis".

For the second time, I was accused of not paying my bill. The first time it was found that they had posted my payment to another account. This time, I told her when the bill was paid (6-06-11) and she said she had no record of it. I was also accused of not paying for a tree spraying that had been done just one (1) day ago. I had not even been sent an invoice for that. And besides that, they left our gate open and our dogs got out. I did not like Jennifer's attitude (very poor customer service). I told her I was going to call and cancel my service and she informed me that she WAS TRUGREEN. I said OK, then cancel my service and find out where my check was posted.

I called TruGreen and cancelled the service last April 20, 2011. They went ahead to do the service on my lawn on June 16th while I was on vacation in Kentucky. They charge my credit card without my knowledge and authorized transaction. They ** up my checking account and charge a lot of NSF.

True Green cannot seem to either send an itemized bill ahead of time, or stick to the prices that they quote in the beginning, when they do the first analysis offer. I called multiple times, and they always did whatever they chose. They also withdrew funds from our bank account without permission, as the fee that they withdrew was not agreed upon ahead of time. I would not recommend them, or ever use them again.

I have been billed for TruGreen lawn chemical treatment which was never requested or authorized. In 2010, I paid for an annual program in one lump sum over the phone with a credit card. I did not wish to renew the service this year, due to its high cost and limited benefits. I received a bill for a lawn treatment which was completed back in April. I returned the bill, indicating that the service was not renewed and I did not intend on paying it. Now, they have threatened to send this small bill ($63.30) over to an outside collection agency. I did not sign a contract, and do not believe that I should be billed for a service that I did not request or authorize.

I called TruGreen in March 2011 (Hagerstown MD office) to request an organic treatment plan. I am in the Chesapeake Bay drainage zone and it is requested that chemicals not be used on our lawns. I also have children that play outside daily. I paid well over $300 for the program. The first treatment was on March 21st and they put down herbicides (non-organic) that I didn't request. I cancelled the treatment that day in fear that they would come out again and put down non-organic chemicals.

We were told that we would receive prior notice before servicing our house so we could decide if we wanted it for that time and we did not receive that notice. thus our bank account was debited without our permission thus causing an overdraft.

I built a new retirement home four years ago. The home was situated in a new development and my home was the first built. After the initial construction, I hired a professional to prepare the property for the seeding of my lawn area. The seed used was of the best quality (Kentucky bluegrass) and costs over $1000.00 for seed alone. The second year I hired and signed a contract with TruGreen for their lawn service. TruGreen responded well and by the end of that year my lawn looked really good. On the third year I again signed a contract with TruGreen for their services.

There was nothing that they promised that ever materialized. There were no return calls and no returned emails. They did not return my payment and I paid up front in full. I simply will not use it again.

The solicitor came to my door and was very friendly and congenial but when talking numbers, quoted me $130 per application. I need six applications - congenial turned to hard sell. I dismissed him but he came back an hour later and I didn't answer the door. He called just now and I was delighted to tell him to check out consumeraffairs.com and the complaints. I'm so glad I didn't sign up. There's not a single consequence, thanks to this website.

I was supposed to get an aeration and an overseeding the first week of May. I have called numerous times and had no response. I can find someone other than TruGreen. I am very unhappy with my service so far. Someone please respond.

They came out for lawn service on 4/20/11. They treated my yard and 5 days later, killed the grass in wide spots in both front and backyard. I called the company and said that the boss would be by to check it out and still, no boss. I called 3 times and the manager will not return my call. I had to re-plant the grass seed in the front yard. They caused more trouble than their worth. I will not do anymore business with this company.

The technician came to my door and asked if he could treat the yard. I said no. I had been out of work and didn't want to spend any money I didn't have. He said he understood and left. The next week, my lawn was treated and my account automatically deducted. I called TruGreen and complained. I was told that it would be taken care of. I got my bank statement and the money has not been returned. I am out $48 for a service I did not want to be performed.

I used the company in 2010, on their first visit they broke my chimney. I called, reported it and was told that they would remove the broken one and replace it. This was never done, so I did not renew my contract for 2011. This April, they just showed up and treated my lawn. I called the company and told them I did not want their service. Approximately 6 weeks later, they showed up and treated my lawn again! When I called their corporate headquarters, they directed me back to the local dealer! They automatically billed my credit card.

This company is terrible! I had their service for several years and never had improvement with my lawn. I cancelled the service originally. But they harassed me by telephone to sign back up until I finally had to threaten to report them to the authorities. A couple of years went by and one of the managers came out and promised me they have new technicians. And he guaranteed I would see a difference in my lawn. My wife and I decided to give them one more chance and paid for 6 months of service. But after about 4 months into the service, I was not seeing any improvement. I disregarded what the manager said and we moved from the home. We figured TruGreen would just fulfill their end of the agreement and finish the 6 months of service we paid.

They will go to apply the lawn fertilizer on any customers from the previous year without any approval. She claim the company's policy is to assume the customers in the past will continue yearly services unless you call them to cancel it. This apply to any customers even you move away or sell the house. Unless you contact them to stop the new service, they will assume you will do it and need to pay

Our yard, which is on a steep sandy hill, had patches that were bare, and we had lots of weeds. In the middle of the summer 2010, we hired True Green to help our grass grow and green up. We needed to fill in the bare areas. After 9 months, not only has the grass stayed brown, we now have almost half of our yard bare! We have less grass and our yard looks horrible. We have wasted a year and lots of money.

The service offered by the local company is great. I have been with them for 22 years. Up until recently the bill was dropped at the door when the service was completed. Now I get the same paperwork but without the billing info. Bills come erratically and not always timely. I have outstanding balances because of the crediting lags and then I call and I have credits. I do not have time to create a balance sheet and keep track of each individual charge. It is difficult to decipher what services have been completed.

When we signed up for their service, I was told the only way we could pay is to either prepay for the year or put a credit card number on file for them to charge each treatment. I was uncomfortable with but I went ahead anyway. The treatments seemed to work well on our lawn. We were satisfied with that, but, we were charged one time for service that we did not receive. Then a couple of months later, we were charged for two treatments, which they claimed one was regular and the other a special one, even though they did not call to notify me about it. I was very unhappy with their lack of communication, and felt like they were just scamming us by doing the automatic payment each time. Do not trust them at all now, and stopped service!

The company I used to fertilize my lawn was bought by TruGreen. I had so many problems with billing. I had paid in full and they still kept sending bills. and once sent me to collections. This spring, I received a postcard telling me that my first application would be applied soon. They never sent me a contract and I would have never signed one with them anyway. I called to tell them they had better not apply any chemicals. I received a call from their corporate office several weeks later. The couldn't understand why I wasn't using their service and kept insisting they would send a representative out to speak with me. No way!

Unauthorized service on the lawn after the prepaid services. We signed up for one year of prepaid treatment for our lawn last year. Their billing and communication is terrible. We keep receiving a separate bill even though we prepaid for the services, so we didn't worry about it until we got a bill saying that we are late of one payment this year. It turns out that TruGreen decided to continue my services without notifying us. They said they did in one of the bills, which I don't remember of seeing. Now, I get stuck of paying one service charge of around 60 dollars. I complained to them, but all they were interested in is when I will pay the bill. I complained to the local BBB, but the BBB closed the case saying the business did all they could. So now, I don't trust that BBB is protecting the consumer. Also, I asked BBB to ask the company to provide the proof of communication that after the prepaid services, I would like to continue the service.

I had a contractor install Zoysia sod in my yard in July. I spent six weeks watering and nurturing the new sod until it was semi-established and looking really good. I contacted TruGreen in mid August and was advised they were grass experts and would improve the health and overall appearance of my yard. They made the first application of fertilizer at the end of August.

This company totally fails in communication. I would fault the corporate office on down to the local GM in my city. I asked for aeration, seeding, and lime. The company billed me separately for each item when performing one visit. This type of management is archaic and no customer should have to experience such chaotic experience. I have had problem with this company every time I do business with them and nothing has changed. They continue to trip over each other and provide duplicate phone services, ** off the very customer they are trying to serve.

We were solicited at home to sign up for TruGreen lawn service. Our lawn was evaluated on the spot and we were told we needed aeration and deep seeding to combat invasive grasses and compacted soil. We signed up. A technician showed up on Sept. 10, day number 17 of a regional drought, to aerate and deep seed our lawn. Needless to say, the aerator had no affect on the brick hard ground. No plugs of earth were created, nowhere for the seed to go. TruGreen has a satisfaction guarantee. We called to express our concerns and ended up cancelling our contract out of frustration in trying to deal with the management at the TruGreen office.

Similar to other reviews, I never saw a change (positive or negative) in my lawn. However, I did receive erroneous bills. They never, even months later have charged me correctly. I have tried to resolve this with customer service reps, managers and finally through the better business bureau. After we requested service be postponed while I attempted to explain to them how much we owed (since they couldn't figure it out), they provided more services, then tried to charge us again.

I received a call on September 25th 2010 stating that TruGreen was coming to my residence for another lawn treatment. I was already dissatisfied with their previous service treatments because after three treatments, my front and side lawn (sod grass) was beginning to have large patches of dead grass. This was a direct result of the pesticides that the company had put down to control the weeds. My lawn which I had paid $6000 for sod on the front and sides was dying. I called TruGreen prior to the last treatment and they said that the lawn needed to be irrigated/thatched. I said that I didn't want the service.

During September, I was on vacation and the company called one time but did not call again to schedule their service. I had complained that they only treated weeds in large areas, and not close to driveways and walks. This week, the rep applied fertilizer and advised I needed a treatment for cinch bugs. I telephoned and they made an appointment for Wednesday to treat for the bugs and to treat for the weeds. They did not show.

We are under no contract and we had cancelled for fall and winter. My husband called because they showed up and sprayed. He called again to tell them. They sent a bill and my husband paid that one. Then they came again! I called them and they said they had no notation that anyone had called. So I spoke with a supervisor, which was a waste of time, but she said they would get back to us in 24 hours. Wrong. They never got back with us. Now we just keep getting billed and harassing phone calls. We were a good customer. We always paid our bills. We used them for 2 years and we have a tiny yard. Now they lost us forever and we are talking and telling everyone what troubles we had, and the job this last spring was bad. They killed many flowers and it was spotty, ** work! My kids’ pumpkins died. My flowers around the side were killed after my husband showed them not to spray there. And my grass still looks like we had nothing done!

Trugreen did nothing for me. All they did is take my money. My grass looks horrible. I will never deal with them again. I spent $600 on grass and looks so bad. They made me so upset, all they know how to do is you and tell you all these expensive treatments but they didn't help at all. They don't understand what "stop calling me" as I have told 3 representatives to stop calling me but all they do is call and call.

After a full year of service, I cancelled my contract with TruGreen since they were not able to destroy the weeds in my lawn and the grass on my lawn never thrived under their service. Even after I cancelled my contract, they came and did a lime application.

This company does not have good bookkeeping which in my opinion is the most important part of the business. I have been over charged called them up several times a week and they still did not get it right and I still did not get my charge reversed. They call you several time a week to sell you more things that you don't need.

Truegreen should be called "trueincompetant". After a year of service, they have destroyed my lawn. Their response is always that they'll come back and fix it next year. But each time they come they run their machines around for about 7 minutes and leave. The results are always bad. Do not pay them anything in advance. That's when they treat you the worst!

I have perimeter pest control and spring/summer lawn treatments through TruGreen/Leisure Lawn, five treatments of each per year. For the last couple of years they have had the practice of calling and saying, "Hey, you've had your regular treatments and we wondered when we can come out and do that sixth treatment!" I keep telling them no and finally told them to put me on their do not call list. They called again two days later! I'm almost ready to cancel the service entirely.

My wife was approached back in August of 2010 by a field representative and offered lawn care service since other neighbors in the development were also using their service. As an incentive to sign up "now", a fifty dollar off coupon (discount) was offered and an area manager was to contact me by phone to outline the services expected and to schedule the first visit. No one called. However within three weeks from initial contact, we arrive home after work and find that a little warning sign was placed in our yard stating that chemicals had been applied and caution needed to be used. The tag stated that it was for insect control.

I purchased six-treatment package for my lawn. I was satisfied with their service until Aug when Robertson County had not had measurable rain for 8+ weeks. The company came out and applied fertilizer and weed control to my lawn that was burned-up from heat and lack of rain. I called and complained, asked that no more applications be applied until we had some rain.

My complaint is like so many I've already read. In the spring of 2010, Chemlawn called and talked to my husband about service. I ignored their calls. We had used them the previous year, 2009, after an absence for a while. In 2009, we had a spring and fall application. When my husband got off the phone, I questioned him about signing up again but he said he only agreed to one application in the spring. I called them to ask about my putting down grass seed and how would their spray affect the seed. They said it would inhibit sprouting, so I said be sure I'm home when the kid comes so I can direct his area of spray away from the new grass. He came. I was there. He sprayed appropriate areas.

Tru Green came out to my house and offered to beat their competitor, Scotts Lawn Service, with a better lawn and better price. Well, I tell you, this has been a complete nightmare! They started in August 2010 (it is now October 2010) and the treatments are supposed to be every two months just like Scotts Lawn Service. Scotts charges were $37 per two months; Tru Green supposedly treated my yard on the beginning of August (this is exactly two months from Scotts Lawn treatment), and I noticed immediately that my beautiful green bermuda grass turned brown and started to die!

They sprayed my lawn, it started turning brown, then came back about 5 weeks later and sprayed again over the brown dried grass. Prior to that, I had been waiting to see if it was going to come back, but when he sprayed again. I got worried then I started calling to talk to someone, no one will return my calls. My neighbors want to know what did he do to our lawn? I am very upset. They need to replace my front lawn.

Placed many service calls, none of which were addressed. Constantly receiving collection calls when my account never goes beyond 30 days. Most recently a "technician" was sent to my house to try and up-sell a service. When questioned why my lawn was in poor condition, he stated it was due to drought. I then brought his attention to his report that stated watering conditions were very good. He then blamed it on inferior quality grass seed. I told him they seeded the lawn. He told me a "manager" would call me to discuss. That never happened. I am canceling my service. They are Horrific.

I have been using Trugreen for 3 years. During which time, many phone calls of complaint were made always asking for a manager to speak with and to come visit to see the bald spots yellow spots and 75% of the lawn full of weeds. Needless to say, no one would respond. On 2 occasions only, I had a visit from a "supervisor" who claimed he himself would service me but that never happened.

Although I had service with TruGreen in the past, I had decided to give them another chance. After a year of service, I had been satisfied. Once the year was up, TruGreen sent notice that they were improving their product; however, it would increase in price. The result was that whatever was used, burned out my grass and I had more weeds than ever. I repeatedly called for an inspector, supervisor or manager to come out and inspect the lawn. I called again and again without any satisfaction. Jennifer would tell me okay and nothing.

For 6 years I had to deal with numerous amounts of Trugreen Chemlawn employee's in my personal custody and visitation cases because the mother (Marianne **) of my children works for Trugreen Chemlawn and she has used all her co employee's against me. Nothing other than to harass me, slander me and embarrass me. She has never used no one outside of this company what so ever. Their names are Steve **, Lisa **, Renee **, Jennifer **, Wade **, Mary **, Brenda **, Carl **, Timothy ** Mary **, Ernest ** (EJ **), and a Tony **.

My wife switched over to Tru-Green from another lawn service company because she was able to negotiate with the Tru-Green route driver in the area a lesser price. Tru-Green bills every two months. Half the year went by and the bills were okay. One bill came in for $50.00 but it was explained to me it was a special treatment for Chinch bugs, so I accepted the explanation. Now the regular lawn service is being billed at $50, and Tru-Green is pretending they never agreed to a different price. But they cannot explain away the previous bills for the lesser, negotiated amount. I have the documents to prove this.

I received a visit from sales promising my grass would be beautiful, luscious and green after 7 treatments. By treatment 2, weeds were sprouting up everywhere --faster than the grass grew! I canceled twice, but they said I had not and kept billing and calling. I finally gave in and paid a final $122 just to get rid of them. I will never, ever deal with TruGreen again. They are unethical in that they kept "treating" after I had canceled and they said they had no record of my canceling. They refused to admit my grass had failed to improve and they will drain you dry until you pay them every dime, even after you canceled. Trust me, don't even let them in to do your lawn.

I use them for weed control. I have been a client for several years. They are unable to kill the weeds in my yard due to incomplete and inept service and attention to detail. I know this because prior to this, I knew the technician who serviced my yard and together, we were able to get the weeds under control. When that technician left, then the problems began. I have used small flags to indicate the problem areas, but that did not help. I have spray-painted standing weed patched bright orange so the tech could not miss them but that didn't help either. Today is the 9th day in a row that I have called and asked for a manager to come out and take a look at the mess their company has made of my yard. For 8 days, I have been told that "a manager will call me". What a crock. These folks run a very shoddy business.

I received an invoice for aeration totaling $117.60 and the service date shown is 7/3/2010. I called the Pensacola office and they said they would send someone out to talk with me. A gentleman came out and I explained I did not request this service. He said because this service had been performed in the past, they automatically perform this service without consent. He then apologized and said he would reverse the charge. Because of the very poor service this year, I talked with the Pensacola office and canceled my service. I paid for the services that had been performed with my permission. A month later, I received another invoice for the aeration. I called the Pensacola office and the person I spoke with said they changed their mind and they're not reversing the charge of $117.60 and that is why I am posting the complaint.

It has been a week and a half and no return phone call. Calvin came out and sprayed to kill weeds. He then dropped off 250 lbs of grass seed, rented bobcat and scraped yard waiting on top soil. He has not returned any phone calls made to him this week. He stated he had to meet with his boss. I just want my grass repaired and fixed to its best as when we hired them. This is not the first time we have had a problem and someone else came out. All I get is we can fix it but nothing is happening.

A representative called at the house and quoted a special season price of $90 for as very small area. I agreed and she said that I would be billed $140, but not to make the first payment, that TruGreen would apply a referral fee of $50. After the initial visit, I was billed $78. I explained that I paid $30 and would pay the next $30 on the second visit and the final $30 on the last visit. They said they would not come back until I paid the $78 in full. They call constantly. For a professional company, they sure are scammers.

I want to thank all of you for posting your results with TruGreen. We just moved into our new house and of course the lawn is brown with weeds. I was happy to see a TruGreen flier on our door today and was going to call for the Fall Restoration Package for $40.00 which includes overseeding! But after reading 44 complaints I feel as though I just escaped a train wreck. Thank you for taking the time to write you story/experiences. You have just saved me from unwanted stress and money!