TruGreen Lawn Care Reviews

I signed up with them for a whole year... They kept promising that my lawn will get better. I even put topsoil and new sprinkler system and watered as they always advised. The seeding they did was a horrific job despite being place on new topsoil... very little change for a lot of money. I should've done it myself. I'm sure I would have done a much better job!!

I used them for 1 treatment w/out a contract almost 8 months ago, and they won't stop calling to solicit more business. I've begged all of them to take me off of their calling list. They call like 4-5 times a week. Calling. That's a lot of soliciting. They just won't give up. I have small children and you have no idea how annoying these calls are, as they are, when we are sitting down to dinner or when I'm just plain busy with my kids. PLEASE MAKE THE CALLS STOP. I feel like at this point, it is down right harassment. I've said as much to each salesman, that calls, and they say they will take me off the list but don't.

On 8/20/08, a technician said he came to our home to spray a regular application. I did not receive any paperwork, nor was there any sign that this happened. I noticed several large brown spots around 9/1/08. By 9/8/08, the spots were getting larger. I called on 9/8/08 to ask for someone to come out and inspect and spray. That is when I was told the lawn had been sprayed on 8/20/08. I asked that someone come out anyway to see why the lawn was dying. I was told someone would be there on 9/10/08. No one showed up. I called back on 9/15/08 to complain about the spots that were growing progressively worse. I was told that someone would 'try' to come out that week. No one came until 9/24/08. The tech left a note that he applied the regular fertilizer scheduled for September. He did not address the issue of the brown spots.

We moved into our house in April 2007. The lawn was in bad shape when we moved in and I started using TruGreen over 1 year ago to help improve the way our lawn looked. Since then, things have gotten worse. We have given them a lot of money over the past year. I have called them many times to confront them about the problems we've had with weeds, fungus, and the patchiness of our lawn. All they have done is asked for more money and not helped any of the problems. I spoke to ** who is a Manager and he was supposed to get involved and fix our problems free of charge. I asked that we not receive any more routine services until we uncover the problem, because paying $33.00 for each treatment isn't helping our lawn.

This company is the worst. I have used Scott's for years and decided I would try something different. TruGreen was horrible. First of all, watch out. Their services are continued year after year unless you call to cancel. And even then, I would request something in writing. They say that basic services are the ones that carry over, but even the extras. I got caught with the aeration. Cost me $126. Oh yeah, and corporate was no help. My grass has never looked this bad. Oh yeah, and they say they mailed you something but have no proof. WHAT A SCAM!

I selected my lawn care service based on the quality of service provided my parents. Big mistake, my service came from a different area, Ellenwood, GA. At the time of selection, I explained what I wanted, no side yards or back yard treated as they were a work in progress. I did want a strip 20 x 60 feet treated, I made extra for that. Guess what is not being treated, the strip. The weeds are as healthy as they were a year ago. I have talked to the technician, a sales rep and the crack office staff. I have even marked off the area, using TruGreen signs - nothing. They insist on treating the side yards and have managed to kill some of the grass that was starting to fill in. Their defense - we normally treat the side yards. If they could not deviate from their norm, then they should not have accepted my business.

This year, I noticed bagworms on my trees, so I call TruGreen to come out and analyze and start treating my trees and shrubs. I also had installed new evergreens and trees on the property. On September 29, the tech came out and sprayed liquid fertilizer on everything on the property except 6 arborvites he said were new. He said, "You don't treat them the first year." Nobody told me this. So that means he sprayed all my other 6 new trees and 12 evergreens. The next week, my new evergreens showed signs of being chemically burnt. After spending $10,000 on new beautiful trees, Chemlawn has destroyed them. I called and a Rep came out. He tried to blame it on everything you could think of but them. He said they were planted wrong. It's a three-year needle drop.

Purchased a package from Malcolm. He had to use my cell phone to call it in. Should have been my first clue. He pressed for me to purchase the aeration. I told him I would but I wouldn't be able to afford it until Oct. I was told - Guaranteed that it would be done in Oct. 9-11. It was completed. They debited my credit card, fraudulently. I would strongly advise against ever using this service if that's what you want to call it.

TruGreen gave us an estimate without visiting our property. They told us they would do two weed treatments for which I prepaid and then seed the yard. Then they came and seeded our front yard only. I called and told them we needed weed treatment for the entire yard first. I was told that they would drop the charge for the seeding, since the weed treatment should have been done first, and come out and do two treatments before the seeding. I was also told it was a mistake that the entire yard was not treated. They never came out and did the treatments. When I called back two weeks later, they said they had underestimated the size of our yard so they changed our status to cancelled. We were not notified of the cancellation, so now it is too late to treat the Creeping Charlie for this year. TruGreen promised to make it right, but instead billed me for the remainder I owed for the wrong job half done.

I have service at my residence with company for several years. The person working on my lawn has done an excellent job. My problem lies with your collection department which will call my residence after 9:00 PM and harass and calls my cell phone numerous times day and night. I depend on the stick in the lawn or the bag on the door after a treatment has been provided. Sometimes I have wrong, but I pay what I owe and will not pay what I don't. I run 4 corporations and own 2 more, which keeps me extremely overwhelmed. When I receive the number of calls, some interrupting me in business meetings that I have, it becomes harassment. The latest has been over $56 which I don't think I owe, but am going to pay anyway.

I sent in my credit card payment for service and they overcharged me and when I called to complain they said they would credit the difference and instead they CHARGED me again for the difference. When I called to complain about that they refused to let me talk to a supervisor and then when I finally was able to talk to someone they said it would take 10-12 days to straighten this all out and she also refused to give me her entire name or a direct contact number to reach her. By the way her name was Candance (very rude and abrupt in conversion as if to say, OH WELL TOO BAD FOR YOU!).

My company that manages a client's property was notified by a phone call that a $40.00 refund was due to my client (property owner) on July 31, 2008. The service with the company ended in 2007. The representative assured that the check will be processed and sent out within 4-6 weeks since that date. It is now over 2 months and when I contacted the company, they had the wrong date and incomplete information about the refund check. The owner of the company should train his staff and do his best to serve his clients the most ethical way. As a brokerage and property manager, I cannot recommend this company to my clients.

I put a request in through Service Magic for contractors who can give me an estimate on lawn maintenance and repair. Several of the companies made an appointment with me, came out, inspected my property and made recommendations for this year and next year. All professional in uniform, vehicle, speaking and product knowledge.

While out of state on business for six months, I received invoices every six weeks for a service that should have been 4-5 times per year. When I returned home after the house sold, my lawn was a complete mess! There were weeds everywhere. I took photos, called the local office and no one ever bothered to call me back. I have now contacted their headquarters. I would never, ever recommend this company to treat your lawn!

It is hard to believe that after leaving 10 messages for someone over the course of 4 weeks, they would not call back. I am referring to branch manager of the Hilton Head/ Bluffton SC TruGreen franchise. NO CALL BACK after leaving 10 messages over a month to dispute the services and charges on my bill.

I went online to the website to sign up for a consult of them to come out and look at my lawn and according to the website if you signed up online that the initial treatment was to only cost 29.99. I did this and someone contacted me. The man on the phone said that someone would be out to see me. While on the phone the man asked me about how much lawn I had I told him aproximately what that was as far as how big my lot was but there is a house in the middle of it. After talking to him about the services I was under the assumption that the person would come out and measure my lawn and then give me an estamate and something in writing telling me what was going on with my lawn and that if anything was done that it would only cost me 29.99 as it says on the website.

I was a MASTER GREEN/TRUGREEN customer till the end of 2007. Every year at the beginning of spring, I used to call MASTER GREEN/TRUGREEN to signup for a new service for the current year or MASTER GREEN/TRUGREEN used to call me to sign up for new service. Each year I order a different number of applications per year and for different amounts of money per application.

I signed up with TruGreen for monthly lawn care with an understanding that the charge per application was $50. After the first application the lawn looked terrible. They came out and applied chemicals again with the net effect of killing my entire front lawn. They charged me an additional $30 for the reapplication despite the salespersons insistence that the repplications would be free.

After relentless marketing calls from Tru-Green I gave in and order the season package of 5 lawn treatments. I understand the spring in Northern Illinois was a bit dicey, and realize the first application was late-no prblem. Not once this season has our yard looked green or been weed free. In June we called to suggest that the next application be applied because we had weeds and the lawn looked anemic. We did get a visit, but the only action was to say give it time and that we should consider more services.

I have been using the TruGreen lawn service for two years now. When I hired them in the spring of 2007, my lawn, which is 40,000 square feet, was as lush and perfect as a PGA course. Also, I have a sprinkler system which fully waters the lawn should drought conditions occur, and with the nice rain throughout this past summer, that has not been an issue.

I have a contract with the above for Lawn service. I have been a customer for a few years. I was advised to have my lawn aerated and over seeded. I agreed to this, the technician came 9/4/8 at 9am and was gone by 9.18am. In this time he supposedly aerated 2000 sq ft of lawn and over seeded. The bill was $200.00 with a $75.00 charge for the seed. The invoice claimed that 4 lbs was used.

Well a little time has passed -- to be precise since May (now Sep 08) not one weed has died. They are overtaking my lawn and quite frankly my lawn looks atrocious. Every time I get a different story but there never is any admittance of their wrong-doing. I have been told that they sprayed the neighbor's lawn by accident, that I need to wait, that I water too much, that I water too little, that it is the flower beds fault, that the technician broke his arm, had to go to the doctor, has personal problems. What do I care? I would like them to take responsibility and give me the services I paid for. That's all!

I hired trugreen to fertalize my lawn and also hired their tree and shrub service. I had a perfect lawn before trugreen now I have dead spots all over. In july when the tech came out to look at it, he said it was dollar spot and they would treat it. Now its August and its worse and the same tech is now saying it lawn mower wheel marks. Does he think Im a moron? I had another service take a look at it and they said it was dollar spot plus another fungus.

Trugreen came to my home well over a year ago and promised to get rid of all the weeds and make my lawn look great. (It already looked good.) I decided to change services and go with them. Then in April of this year I noticed a small brown spot in the front of my yard and in the back. I thought I just needed to water more. In May I notice two more spots. The first week of June I left for a trip and did not return until the last day of July. When I saw my yard I couldn't believe it. Huge brown patches. My neighbor came over and told me it was bug damage and that he noticed it in early June.

I took the deal they had and signed up for the year. They came and went sevrel times and left signs on my front lawn. they said they knocked on my door but that was a lie. I had spread 1500 yards of grass seed before starting the service. Now my front lawn is even more bare than before. Now mmy front lawn is green in the bear spots i called a friend who been in the business for 23 years he drove long distance to check my lawn. He told me the reason my flowers are dying was cause they sprayed they. then they charged me for something i didn't order and said my wife did. I canceled the service and now they keep calling me using unlisted numbers.

We received a bill from TruGreen in the amount of $235.00 for services provided. We called the number located on the invoice and pay the bill over the phone. The next day we get a call saying...we haven't received payment for your invoice. We explain that we paid it yesterday but they do not see any information detailing this. So we assume the Customer Service Representative didn't take our information down correctly the day before. So we again gave our information.

I was approached by a representative of Trugreen Lawn Care Services as my husband and I were planting hedges in our yard. The Sales Rep was very friendly and professional. He made the offer seem to good to be true. He was so good that I agreed to have the services performed. He told me an agent from the company would call to confirm shortly. About five minutes later the agent called and by that time I realized that I made the decision to quick. I relaid this to the agent and he said he would have the rep come back to my home and speak to me. He was right down the street when his company called so he came back shortly and knocked on the door. He asked what happened and I told him that I made the decision without thinking.

The TruGreen lawn care is a rip off company. The bill me $101.00 for 44lb of grub control and $69.00 for 44lb of fertilizer. I was watching him to the application and he walked through my lawn with hand held spreader which doesnt hold more that 5lb wait and he was done in 3 minutes. He didnt know I was watching him the whole time from inside of the house.

I signed up with TruGreen for lawn & shrubbery treatment with the understanding - in writing - that the service could be canceled at anytime. I subsequently canceled the service before any treatment or service was performed. Their operator showed up twice to treat my lawn after the cancelation and each time I sent him away. I spoke with Wendy & Ms. Hughes no less than three times and sent emails as well, but they were very insistent that I not cancel (not that I couldn't, just that they did not want me to).

We have used TruGreen for about 2 years. Everything looked okay until this summer when I arrived home and it looked like someone had painted my yard blue. I noticed their sign in the yard and their bill in my mailbox. The tech said my yard was looking great. He said he treated the yard with a GRANULAR fertilizer, which was not the case. I called two days later because my grass was turning yellow and brittle. I was told this was suppost to happen and my grass would recover.

I had used TruGreen for the past couple of years with unsatisfactory service, as many time they said they had done the work, and had not. I cancelled their service. But this year after receiving numerous calls and them agreeing to reduce the cost of the first serivce I agreed to try their service, only paying after the job had been done satisfactorly. On June 23, 2008 their service man (Jason Coubett) rang the doorbell, giving me the invoice, saying that he had gone to meet another technician and had forgotten to give me the invoice. I don't know how he could have forgotten, as he was not here before.

We used Tru Green in 2006 and 2007 to get rid of minor weeds like Dandelion, Crabgrass, etc. It did pretty much work well. They kept on pressuring us to use them again this year 2008 call after call. We decided not to use this year and our yard looks the worse it ever has with 5 different noxious weeds like Thistle, etc. Weeds that we never had in our yard. Plus we did not get the usual dandelions. All over spread out in different areas. It is like almost someone had come on purpose and spread these noxious weed seeds in our yard on purpose. Just crying my eyes out now over the mess in the yard and don't know what to do but it will not to call them

In September of 07 after the last lawn treatment I canceled my lawn service as I was moving to a new home. Months after moving I received a call at 5:00 P.M. from a rep. looking to sign me up for service on my lawn. I was in my new home and was shocked when over the phone he quoted me a price without even seeing my yard. I questioned this and the fact that the quote was 40 dollars more than what I had payed for my former residence of twice as much square footage... he nocked off this increase letting me set the rate based on my former contract.

I had TruGreen for 6 months and had ZERO results. I talked with the store manager and was told that because we were in a drought that there was little we could do and that I need to give them more time. I told him that I wanted to cancel my service.

I had a TrueGreen ChemLawn salesman show up at my door saying he could improved my yard. He asked if I was the owner or if I was renting and I told him him that wasn't any of his concern. He said well that's just a great attitude and started to walk off. We ended up yelling at eachother as he was walking down the driveway.

I contacted tru green for an evaluation of my lawn. I advised them of the size lot i have and they told me that they will measure when they come out for the evaluation. When the man arrived he never measured the area and put down 2 different applications. Beings it is the middle of the year There is no way to get the full service of 7 visits. It seems that they are trying to squeeze in so they can get all the money they can.

Tru Green sent a rep. to evaluate our front lawn and we signed a year's contract and prepaid to get a 5% discount. The first application was ok. The second application was applied in 95 degree heat and high winds. We questioned whether this should be done in this type of weather since we are in drought conditions but the technician said it did not matter. Our lawn was a lush green the day of the application he performed.He even noted that on his data sheet.

ChemLawn come out to do different rounds of treatment for my ornament to prevent bugs from eating them. On June 17, 2008 they came out for the second round of treatment. On Sunday, June 29, 2008 all of my ornament trees were full of bugs. I called Mon, 30 Jun and was informed that some one will be out on Tues, 1 Jul; no one showed up. When I called ChemLawn back, Les said know one could be out until Thursday.

We did not consent to the 5/15/08 service. This service was cancelled prior to the second treatment. As per the NJ Attorney General charged in 2006 we are being billed for unauthorized applications. When the service was initiated we were guaranteed by representative Rocky we were getting a discount rate, there was no contract and we would be satisfied with the service or welcome to cancel. There was an issue with the very first treatment where the operator only applied product to the front yard and charged us for both the front and back yard. We immediately called Rocky to cancel the service. Since Rocky made arrangements to have them come back and complete the back, we sent final payment and cancellation notice to stop future treatments.

Regarding invoice #123408 there is no payment due. We did not consent to the 5/15/08 service. This service was cancelled prior to the second treatment. As per the NJ Attorney General charged you in 2006 we are being billed for unauthorized applications. When the service was initiated we were guaranteed by representative Rocky we were getting a discount rate, there was no contract and we would be satisfied with the service or welcome to cancel. There was an issue with the very first treatment where the operator only applied product to the front yard and charged us for both the front and back yard.

We have used Truegreen-Chemlawn services for approximately 5 years. In this time we have experienced many services in consistencies. We started out with a beautiful green lawn of Bermuda grass. We now have a yard full of weeds. We have complained many times and even had the supervisor come out and look at our lawn. We stopped their service this year, 2008. We had a representative from the company call and when I spoke with him I was promised that he would give us great service.

I received a letter notifying me that my service was to begin in the spring (of 2008) unless I notify them to cancel my service. I had called to cancel my service at least one week prior to the deadline stated in a letter. The phone representative has inquired as to why and I replied that the service was much more expensive than last year and I had already found a new lawn care company. She then replied Well, I don't have your records from last year so I can only take your word on that. One of our supervisors may want to contact you to discuss it. I replied, He can call if he wants, but I already made the change.

The local Trugreen Saint Charles/Peters office made approximately 8 mistakes with us - mostly centered around trying to push their product, not taking no for an answer, and making it very difficult to actually get an account closed so they would not call you back. It was absolutely amazing how terrible the service was with them, and I told multiple people at the office this. Skimming the site, they have done this kind of thing to hundreds of people before it's obvious, and it's amusing how there claim to be people that work at Trugreen who posted here, and they exhibit the same rude and unprofessional behavior we experienced.

On May 16, 2008 I gave the ok for [them] to come out to my house for an evaluation. On May 19, 2008 I called to cancel this appointment, only to be told I did not have an appointment. Then one of [their] drivers showed up on May 21, 2008, I was home at the time and told them not to do anything because I had canceled this service. The driver said ok then went away, only to show up again on May 22, 2008 when I was not home and applied this Lime anyway.

On May 16, 2008 I gave the ok for you to come out to my house for an evaluation. On May 19, 2008 I called to cancel this appointment, only to be told I did not have an appointment. Then one of your drivers showed up on May 21, 2008, I was home at the time and told them not to do anything because I had canceled this service with your company. The driver said ok then went away, only to show up again on May 22, 2008 when I was not home and applied this Lime anyway. I did not approve this service so therefore I will not pay for it. I have notified the Better Business Burrow of your antics. I was told by one of your employees when I called that she had a taped conversation of me saying to come and do this but, she told me there was no taped conversation of me cancelling this appointment, how convenient! I dont know what kind of scam you are running but you will not be paid for a service I did not approve of.

I have been using trugreen for about a year now and had asked that they send me schedule of applications. I finally got one the day after the recent application, which tells me they did't spray the back yard b/c the gate was locked. Here in MS it is hot in the summer and I didn't want to put my dog in his pen if I didn't have to. The schedule would let me know when they were coming so I could put the dog up. So going by the schedule they sent me they were to come last tuesday and they didn't so I called them to see why the application wasn't done and that my dog was put up for them to spray.

In May of 2007 True Green came to my house to offer services, my lawn was only a month old and I was told it was ok. They came to spray and spent less then 5 min total at my house. Within 5 days my bright green lawn was yellow and dead and still has not come back, now it is nothing but weeds that are 5 feet plus tall. When I called them about my lawn they said it was poor watering which was not the case and I proved it to them by showing them how my yard gets watered.

I have had a long-standing contract with TruGreen, both lawn and shrub divisions, for probably 20 years. It is in their computer that no services are to be done in my backyard without calling my pool specialist first. She then comes and covers my koi pond before anything is sprayed. At least that's the plan. Andy Tozier confirmed the fact that this note IS in my file. On May 12, TruGreen came and sprayed my backyard shrubs and trees without calling the pond specialist. Therefore the pond was uncovered, spraying was unsupervised and my written request was ignored.

I used this service in MN for under 2 years which in fact up North they did a great job, however at first it took them probably 5 times in a 4 week span to come out and kill the really tall weeds and such in my new house, but eventually it did work, with me calling them and telling them it had not worked.

All I did was ask for a quote for services. This guy Eric called me and gave me a price, and I said I would let him know if I was interested. When he called me back and I told him I wasn't interested at this time, he was obnoxious, sarcastic and outright rude to me. From that conversation alone, there is no way I would EVER use this company.

When I contacted Trugreen the initial respresentative was very rude, I requested to speak to a manager. The manager was apologetic, but all he could offer me was a free application. I received a bill for 98.00 for services I did not request and all he seemed fit to offer me was a free application.

After owning my home over forty years, about two years ago, in response to their marketing flyer, I asked TruGreen for a lawn anaylysis. Services began with fertilizer. Over the next two years I received marketing calls at all hours at least three or four times per week. Grub treatments, insecticide applications, winterizing sprays, lime and aereation. Shrub fertilization and bug treatments, I agreed to literally every service to the cost of several hundred dollars each year. Last fall we noticed that as we tried to rake leaves huge tracts of dead grass were coming loose. I tried blowing the leaves but this revealed even more bare earth. My front lawn appeared to have been all but destroyed.

I have read this section for years as an interested party. I find it is necessary to add my comments due to the recent uptick in apparent Trugreen employees trying to mislead people. First, people do not know that leisure lawn and barefoot are part of trugreen. The only people who know this are people who work in lawncare like you. In fact, here in the atlanta area, the leisure lawn employees actually call the lists of cancelled trugreen customers and badmouth trugreen just to get their business. Who cares if the sales person gets agitated? [Who] only requests one estimate? Perhaps the reason the trugreen sales rep didn't get the business is because the customer realized that they didn't know what they were talking about! Price is rarely the determining factor if you have demonstrated quality. Furthermore, [the] analogy about plumbers is nonsense. Plumbers don't send everyone twenty coupons a month begging them to call for a free estimate. In fact, it is trugreen's constant coupon mailers that cause customers to call other lawn companies, often wasting their time!

I asked that we receive service, then called back to verify that the service team wait a month because we had just had the lawn treated. The person was never told to wait and the lawn was treated and the new sod lawn is now burning.

I asked that we receive service, then called back to verify that the service team wait a month because we had just had the lawn treated. The person was never told to wait and the lawn was treated and the new sod lawn is now burning.

This company is terrible. We employed their services for our front yard only due to the fact that we have children and pets and did not want any chemicals on the back yard, well, they did the back as well. We called and complained and again, they did the back as well the next time. We then called and canceled service, well, they came again, and again, and again! It was insane! We kept calling to cancel, and they would NOT STOP COMING AND BILLING US!

Trugreen sales people are pushed and pushed to call for sales. Dont forget that these people are making a living and they have a manager telling them to call. Also, when you ask for an estimate,and waste a salesmans time by calling for six qoutes to save two dollars, they will tend to get agitated;especially if you live in a half million dollar house. If you dont want a professionals advice dont ask. and dont just get an estimate because its free. Would you do that to a plumber?

Tru Green came out and did a lawn treatment that blew onto one of my trees and killed the tree. They sent a man out to say it didn't happen no matter what. His arguments made no sense at all. Anyway, I canceled my service immediately. No need to argue. I knew they would not be honest no matter what.

I cancelled service verbally with TruGreen over their constant telemarketing - and I mean constant: I'm a customer and would receive 4 or 5 phone calls a night! They even called me at 7:30 in the morning. Despite the cancellation, and promises to stop calling, they've continued unabated.

I have worked for Trugreen for almost 10 years. I have worked in three different Branches in this country. One in Rockford, IL, one in Richmond, VA, and now here in Sterling, VA. I was very upset to see the number of complaints about Trugreen. A lot of times those complaints are unwarrented due to the fact that their expectations were probably way above standards. For instance, the lady that said we killed her whole lawn...At the end of her complaint she talked about it being all dirt. Well, we got rid of all the weeds and that's what was left...Minimal grass. We did our job! ;o) She just needed to finish with seeding and fill in the grass.

I have used Trugreen of Plainfield, Illinois for several years. We were relocating to another state in September 2007, so I canceled my service in February 07. I was then contacted by a sales person and agreed to add 4 treatments for the year with the understanding that I was moving and did not want service after that.

I have had TrueGreen service my yard for many years however last year on the final application of chemicals to treat my lawn the technician's application was spotty at best and in fact he did not enter my back yard at all. When I spoke to Chemlawn about the final bill for the last two applications I notified tham in writing that I was not satisfied with the final application and in fact was dissatisfied with my entire year of lawn treatment. My yard has NEVER looked so bad.

Just to let you know, most customers are aware that Trugreen has bought out Leisure Lawn, Barefoot, Etc. This has been like this for a while.

Economically I feel this hurts many locally owned companies because they are competing with Trugreen three different times. The consumer will change unknowingly to the same company.

I had used TruGreen Chemlawn for several years. The service was economical and good at first but became progressively worse over the last few years. I had asked to be notified a couple of days in advance of the application so that I could mow the lawn before they arrived for each application. This rarely happened. This past year my lawn looked as if I did not have a lawn service. In the fall, when my last application for the year was made, the service rep actually placed the chemicals on top of leaves in the yard (no phone call was made to let me know they were coming). When I called to let them know about this problem, they sent the service person back out after I removed the leaves but it was handled as if it was not a big issue.

I work for TruGreen. All these complaints i'm reading here are just hilarious to me. See, here is the thing. You all think that you have to sign a written contract with them to have their services. By law all you have to do is agree over the phone, which we Audio Record. That is your agreement. Therefore, when we keep coming, it is because your verbal agreement carries over until you send in a Certified Letter stating to stop your service.

First complaint is that TruGreen squeezed a 1 year, 9 application program into 8 months. Second complaint is that after calling to cancel the sevice because my lawn looked terrible, a representative came to my house and told me my lawn would be treated for Free until I was happy. I didn't realize it but they were actuially charging me.for subsequent services. When I realized this afetr 3 months, they would only refund 1 month.

Tru-Green Chemlawn treated my lawn for weeds for about 2 years. Every time the lawn was sprayed for weeds, the weeds would turn yellow and grow bigger, but not die. I cancelled my service, and my lawyer had to send them a letter to stop calling me to reinstate my service. Terrible company.

2-3 years back I contacted TrueGreen Chemlawn and inquired about fertilizer services - both lawn and tree. I kept getting calls from different sales personnel which became irritating and confusing because it seemed like the right hand did not know what the left hand was doing. They said they would come in a week to do the lawn. They finally showed up about 4 weeks later, I guess, because a card was left on the door indicating they gave the trees a treatment. This was frustrating because I had told them on the phone my main interest was the lawn. I called again and complained that the season is going to be over by the time they treat the lawn and don't bother to come anymore. About a week or more passed and a truck showed up for about five minutes, no one got out and then left. Immediately I called and informed them how unorganized they were and to take me off their customer list.

I had a beautiful lawn and Trugreen kept it that way until one day last summer they used something that killed my whole yard. Dave came out and I came around the corner and my first thought was, "my God they've sprayed it with round up." This yard is totally gone, It's dead. He then said we'll have to do something about this. He pulled up a piece of sod and saw a grub and immediately said you've got grubs, see that? I replied yes that is a grub and I knew what he was going to do. Sure enough a few days went by, he called and said It's going to cost you about $2500 to $3000 to replace the yard. I told him I would not be paying for it. He blamed it all on grubs, which I know doesn't eat a whole yard uniformly stopping at the neighbor's property. It is as plain as the nose on your face what happened to my lawn. I've had 4 different services check it and all 4 of them say the same thing CHEMICALLY BURNED UP.

I used to work for Trugreen Chemlawn until I realized they are nothing but a scam. They could care less about your lawn. If they are not making enough money, the managers tell you to do '' double applications'' which burns lawns and causes more problems. They lie, cheat and steal. It is the worst company I have ever worked for.

We hired true green in june 2006 to treat our front yard only. We had some clover by the walk way and by the road. They were coming out every month but I paid the fee and did not complain. I wanted my yard taken care of. Then in dec 7, 2007 they treated the yard. One week later my grass was totally black. I called them and stopped payment for the last treatment. They sent a supervisor out that told me that there was some discoloration. I said what it is, black. I have been calling every week to their corporate office. I have had 2 sod experts come out tell me that 80% of my yard is dead and it will cost me $1768.00 to have a new yard put in. Last week tru green sent their branch manager and he states my whole yard was weeds. I told them then they should have walked from the job. This company is a joke I have dirt for a front yard and 50 sq feet of grass. Great job guys!!!

I prepaid TruGreen for 10 treatments which is to be for one year. (Prepaying came with a discount. Now I see why...) I started in late spring. By late September/early Oct I realized I only had 3 treatments all summer. (Yet I did have the aeration and fire ant treatment done for extra money.) I called to complain and was told that my treatments would continue through fall (when centipede grass is going dormant...and into spring. To appease me, I'd get a free treatment. I continued service and realized that the days they arrived when I was not at home they did not do the back yard. The two gates into the backyard are blocked off to prevent my two terriers from digging out. If they even attempted to open the gate, the dogs would be gone, and the items blocking the gates disturbed.

Since my retirement, I have been complaining about my TruGreen Chemlawn service via telephone for the last two years. This year, I noticed huge brown spots on my lawn. When I called them, they told me that it was due to the dry weather. But, I have been skeptical that they were not treating my lawn as indicated. However, my suspicions were heighten when last week (December '07) I received a bill in the mail indicating that they had serviced my lawn in the front and side. I questioned the side lawn which is locked at all times and therefore not accessible. How were they able to treat the side? When I called (Janice) told me that she would send someone out to complete the job. They missed the entire point ~ what happened to integrity?! Consumers trust that when they stick their marker on the lawn they assume service was rendered as indicated.

We were guaranteed by the manager of TruGreen in the spring of 2006 that by the June of 2007, all the weeds in our lawn would be removed. We gave them until Dec. 2007 to remove the weeds, but my lawn is still covered in weeds.

I contracted for four applications from TruGreen. They kept calling and calling and putting more and more things on the lawn and leaving their bills. After two months, a big alien looking round burnt circle appeared. We called them. They never returned phone calls. Once they did, they told us it was done by our gasoline lawn mower. We only have an electric lawn mower - no gas at all. They said maybe a planter in the middle of the yard. After months of no contact and not paying the last bill, someone finally called and took $40 off the bill. I am out $240 for this ridiculous service. Worse is their customer service.

We contracted TruGreen to treat only our front and side lawn. During their aeration service they asked us to mark out for them our invisible dog fence. I used 4 foot tall reflective snow marker sticks; they still broke the underground wire. They now began treating our entire property (30,000 square feet) rather than what was originally contracted: only 5,000 sq. ft. They killed our entire front and side lawn. After calling and requesting they discontinue service they still sent someone out. I met the service guy in the driveway and asked him what he could possibly do to our dead lawn.... Its DEAD and burned; why fertilize it? He agreed and left, only to return twice more when I wasn't home.

I signed up with Trugreen in the spring of 2007 with a problem of minor weeds and pesky, unwanted grasses.The company guarantees to take care of it. Five treatments later...no difference in my lawn. I purchased their fall weed kill and aeration/over seeding service for $180. My neighbor witnessed the TRUGREEN folks doing half of my lawn and leaving. They don't answer phone calls, don't communicate well with customers. I'm canceling my service and reporting Trugreen to BBB.

Hired Trugreen Chemlawn after having a series of other lawn services. I had nice St Augustine grass with only a few weeds.

I had used Trugreen for more than 15 years for my yard service. I recently had an issue with them performing extra services on my yard (aeration). They aerated my yard without my proper consent. They are unwilling to credit my account, thus I have canceled their services and am charged $80.

On 8/24/07 I cancelled my service with TruGreen Chemlawn. At that time I was asked why I was cancelling and told them I did not like the results I was seeing. All they told me was "thank you" and that they would make a notation. On 9/28 they apparenetly did another treatment and sent me a bill for $268.00 . I called and complained, and they told me that they had no record I called and that I would have to pay the bill. I explained that I did call, and they told me that I should have received a cancellation number which I did not. They said that it would go to a collection agency if I refused to pay but would split the coast with me. Fearing it would go on my record I paid it. I feel they extorted money from me, and I want something done.

I paid them $170 for my 5 summer applications, and they haven't even unreeled the hose from the truck. All they do is go around with the spot sprayer - which killed the grass and not the weeds! We complained and they sent out a supervisor. He gave us an aeration and over seeding to make amends. So, here it is Aug 10th, and they are out doing both the aeration and over seeding already. The aeration is ok, but it's 100 degrees outside - the seed will never germinate no matter how much water I put down.

The house I bought had a horrible lawn and I wanted to make it better so I hired TruGreen. After quite some time, my wife didn't see much of a difference so she wanted us to stop the service which we did. They called me in January to ask if I wanted treatment for the upcoming season. I said that we would not need the services. In March , I came home and saw the little Trugreen sign on my front lawn and a bill in my front door. I decided it was a mistake so I ignored it. They then called me asking for payment.

Trugreen Burned my lawn, so I canceled my service last week and of course I complained, this week they come out and fertilized my lawn again, WHY in the hell did they do that?, I wondered. I canceled the service yet they still performed this horrible treatment on my lawn. There are burn holes all over the place, this treatment was suppose to kill weeds, the weeds are stronger then ever, what they really killed was my freaking grass, to add to the insult they stuck their funky flag in one of the burnt areas they created that last time came out and of course I have photos of their aftermath and destruction on my lawn.

The first visit was supposed to be a lawn assessment along with an introductory $29.95 fee for which they charged the regular fee of $66.00.This took three calls to straighten out. They accessed a 1/2 acre lot and treatment in less than 15 min? After four treatments, I noticed my weeds were thriving-all species and not a few. On the payment for round four, I enclosed a note this will be the last treatment and do not come again.

Truegreen Landcare is contracted to provide landscape service to our small Home Owners Association of 34 Units in Ontario, California. The board of directors receives homeowner complaints about the bad service and for over 18 months now has had Truegreen reps walk thru with us to view the problems. They even go as far as to send a crew out on the day prior to the walk thru to do a good & clean bangup service so as to stage the imminent inspection.

I cancelled dervice with ChemLawn last November because I was always having a problem with them calling before they came out as I have about l 1/2 acres of lawn and there is no way I can water the lawn if there is no rain. So we put out our own fertilizer, lime and grass seed. On April 12 2007 they came out and put fertilizer and pre-emergent three days before we had reseeded. Now our grass seed is no good. I have many times called the office to complain but the only thing I get is a statement in the mail every week.

In early August, 2006 they applied a weed & feed application that completed destroyed my lawn that I paid $400 to have hydro seeded the summer before. I keep receiving a bill for $65.00 with threats to forward to a collection agency if it is not paid.

TruGreen Chemlawn put an application on my lawn 8-23-06. Within 48 hours, the lawn was dead. The entire neighborhood witnessed it, and both next-door neighbors have small areas on their front lawn that were affected as well. I have called them countless times, and the only thing they have done is that one time, someone came and literally threw grass seed on the bare dirt, which then washed onto the sidewalk when it rained. We had the nicest lawn in the neighborhood; now it's a messy pile of dirt.

I signed up for TruGreen Chemlawn in 2006 and my grass was horrible and didn't grow in the places it wasn't growing prior and they said they would be able to fix it. Multiple times I complained and finally the season was over and I was never going to have them come back. I do remember someone calling me to confirm them returning and I never in a million years after the horrible service would have said to come back and they showed up a month ago and then left a bill.

I cannot get TruGreen to stop harassing me. I had ONE lawn and ONE bush treatment last year and then called to cancel after paying. They REPEATEDLY call; I ask to be taken off their call list; they call anyway! Then, one year later, they treated the bushes without asking or calling and now want me to pay!

I have two elderly dogs in bad health and a young Grand daughter that I DO NOT want exposed to these strong poisonous chemicals! They are supposed to leave warning labels - but did not the last 2 times they were at my house by mistake. My neighbor came out and told them to stop and I arrived when one of them was leaving.

They basically ruined my lawn. I told them to cancel the service, she said ok. Ever since then I have been inundated with mailings, phone calls, etc. I've called REPEATEDLY to tell them to leave me alone. One of their special customer service reps actually started to argue with me that I must be mistaken-that they guarantee their work and would have come out to make it right. No one ever offered to make it right.

Discussed Bermuda in the front yard, and St. Augustine in the back. Sales rep said no problem. Quoted 95.00 each for following treatments. Applied second treatment, charged 105.00. The second treatment was applied 2 weeks later that it was supposed to be applied, as the company was short-handed and couldn't arrive as scheduled. It has been 3 weeks, and not one weed has died.

My yard looks terrible! I am very dissatisfied. I have called these people, they never return a call and when they do send someone out, they apparently don't know what the heck they are doing.

Trugreen was servicing my lawn. Overall the results werent good or bad. I paid my bill in advance and was supposed to get a certain number of visits. A couple of visits were missed so I had a credit with them that I was told I could use toward next year. At the beginning of the year I got billed for their service. I called to ask why and was told that I had used my balance for a treatment in the fall. I told them no treatment was done and asked what they were claiming was done. They told me they did not recognise the code and weren't sure what it was and that someone would call me back.

I used Tru Green Lawn Care in Florida for two years. I saw no improvement in my lawn and in fact it got worse. The liquid spray treatments were ineffective. They claim they cannot properly control crabgrass nor wild bermuda grasses and that the EPA has severely limited the types of chemicals they are allowed to use.

I did not have an appointment w/ Chemlawn, they just showed up. It was on file that they had to call me, they didn't. All doors, windows open and the dog outside. The Chemlawn sprayer saw this and sprayed anyway. The dog had direct contact with freshly sprayed herbicides. Chemlawn does not deny this. Now my dog “Moose” is dead.

Over a year ago, I had a major problem with the lack of service and the fact that TruGreen came out whenever they wanted to apply applications. Our agreement said that they needed to call before an application and that no applications could be made on Thursday or Friday due to my other lawn service. My lawn was not looking that great with weeds etc still coming up. They alway said they'd come out and re-apply and I allowed that twice but feel that contriubted to a lawn that looked less then health. They continued to ignore my cncerns and I cancelled service but then they came out with another application and billed me and then because I would not pay, they sent me a threatening collection letter.

In early Feb I started getting quotes for fertilizing my lawn. I received a quote from TruGreen. In the Sales process, I told him that I was receiving several quotes. He had another group call, for what he claimed was a validation of the service, but not a final agreement. Today, they showed up and did the job. I had already signed up with another service.

Had one application in March of 2006. Then again in March of 2007 without my knowledge. Used the same line of your service continues until you tell us to stop. Without any service for one full year i assumed that I was no longer doing business with them.

Although mailers were sent in advance I never authorized a treatment for the current year either by writing or verbal call. This is very tricky. I don't operate this way. They always call during the summer before the service application but not before the primary application. I don't feel I should pay the $35.06 fee. They should void it and learn not to be sleazy. I understand the statement states that service continues year after year but a simple call to the customer will allow a true confirmation of the acceptance. This is no contractual agreement.

We were unhappy with the way the lawn looked at the end of season (two years ago 2005). The underside of the grass was yellow and the blades were sparse. The technician kept telling me we didn't need grub treatment although there were holes in certain areas that looked as though we had perforated the lawn and I had fought Japanese beetles on my roses. He kept insisting it was dog urine that was killing the area, not grubs. Every time they came out we had to keep our windows shut for hours due to the chemical smell.

Trugreen came out to my home for 7 months; despite my efforts to get service they consistently told me my lawn was doing great and the whole time it was doing worse - the entire lawn is dead and i am resodding. I have been billed after I terminated service and cannot get these people to stop harassing me.

I contracted with Trugreen to provide treatment for my lawn which is over 1 acre, but they serviced 14,000 sq feet. I had a monthly service agreement so if they did not get an approval by phone they would not treat my lawn. They continued to come out regardless and leave a bill. The problem was that I was sitting in my family room on each day they "left" a bill, but I only saw someone once. They also said they would not fertilize on rainy days, but they did on several occasions.

My lawn looks worse and worse with every month of service, except for the weeds which are doing better than ever. They will not honor their satisfaction warranty though I am working hard to give them a second, third, fourth, fifth chance to deliver and make me a reference. I should have cut my losses months ago.

We had a very lush lawn of St. Augustine grass and hired Truegreen as a preventative measure to protect our investment. They promised to take care of all weeds, and fungus and cinch worms.

After receiving poor and incomplete service, I canceled Chemlawn. They still came to my house and performed another service. But the service is such that the technician is on site for less than 3-5 minutes!! My lawn looked worse this year than any other in the 23 yrs I have lived here. I have called several times and been told that the bill would be deleted and to ignore any that may still come. Next, I receive a collection letter!! I need help in resolving this and want to rectify this if possible asap.

I contacted TruGreen ChemLawn initially to get an estimate on winterizing my lawn (aeration,overseeding,and fertilization). After scheduling and then cancelling the appointment with the representative Stephanie, TruGreen ChemLawn came and rendered unauthorized services on my lawn. The next day I spoke with Stephanie and she indicated that the problem was their fault due to their Nextel phones being down. She also said that the invoice or services would have to be comped. They sent me a bill anyway. I called and Sharon F., the office manager said that they were denying the claim and I would have to pay anyway. On top of all this the price discussed was not what was billed.

I've been customer of TruGreen ChemLawn for about 6-7 months. About a week plus after having my lawn treated for weeds and insects, I received a call from TruGreen ChemLawn warning me that they had noticed extraordinary numbers of fire ants in my area. They tried twisting arms and legs to get me to buy their treatment for just under $300. I declined because I worked on my lawn (front to back) 3-5 days a week, and I had seen nothing unusual...except a couple dead grubs on my driveway. They sent a tech out to take care of it, and a few days later, I saw about 10-15 fire ant hills along my driveway, from the front of my house to the back of the building...just on the side where the driveway is. My next door neighbor did not have the problem. I was not at home when they did the treatment, but, I know that I was sabotaged.

I canceled my service with them, and was rewarded with constant calls to my home about why I canceled. I have not answered any calls, but they call me every week day, despite the fact I'm on their do not call/do not solicit list, which came about because they used to CONSTANTLY telemarket. This company is unbelievably harassing.

If you want to know the truth about TruGreen, it's worse than you thought. The reason why so many yards get ghosted or end up half treated is because the technician has to meet a quota. He cannot return to the branch office until that quota has been met which is why larger more expensive yards are usually treated better over smaller ones or so called under-charged ones. Also, this causes sales reps to often over-charge customers which is an encouraged business by managers during training for some branches.

We were called by Trugreen inviting us to use their service. We selected the "pay per treatment" service, but they took out over $600 from our checking account at on time which caused us to bounce two checks.

I wish I had checked their reputation before I agreed to use TruGreen. At least it is not as bad for me as most others. For me, I contracted TruGreen for my 3/4 acre front and back lawn. Not sure if the tech even did anything as he pulled up, put up a sign, and within a couple of minutes was gone. Even if he did the front lawn, he did not touch the back. Tried to call the ompany but they are closed on the weekend and you can not leave a msg. I am glad I learned about them early on. I hired them because I wanted to fiddle with my lawn less - not spend more time complaining about what they are not doing.

We have decided to do our own lawn service and found out that we had a refund due to us. On 07/25/06 I had talked with Michelle to cancel. Michelle told me that we still had one more treatment, but I wanted to cancel anyway. She told me the amount was $39.00 and the refund should come in about 30 days. On 09/14/06 talked with Deborah and she indicated that it was never sent through and that she would get right on it and that I should expect payment in about 2 weeeks. Deborah informed me that it was coming from Memphis, TN. On 09/29/06 talked with Eric and the refund was still $39.00 and he would have Deborah call me back she was out to lunch. SHE NEVER CALL BACK.

True green has treated are yard for over 1 year. They turned my 6000 square foot yard into nothing but weeds. Both my neighbors do nothing to the yard as my community is mostly rentals. Their grass is all 10 times better than mine and they only mow there lawn! My 6000 square feet yard is about 95% percent weed. They hop out of there vehicle spray the flavor of the month and leave. They do not analyze what type of weeds I have in fact I have never seen this weed turn yellow.

After 3 treatments ares of the lawn looked no better and in some spots worse than before TruGreen started the treatments. Also the technician repeatedly negected to treat one section of the lawn. Crab grass, chickweed, fungus and grubs reappeared. One area of the lawn the grass was killed. The technician told me the crab grass was not crab grass but a tough form of grass.

We were quoted a price which was fair, so we signed up for 6 applications. After the very first application, they tried to pull the old bait and switch. The bill for the first application was much higher than quoted. The account manager claimed that was the price the system said had been quoted and that he wasn't the one who could fix the incorrect billing.

My first complaint is that I received unsolicited service calls from TruGreen in the dead of winter! I know nothing about lawn service but I spoke to the tech and said that the lawn was harder than asphalt, it's 20 degrees, what could this possibly do for my lawn. I was told that these applications would be effective and that I needed them. Too busy to research the effectivness of winter lawn applications, I just let them do it. Spring and early summer brought with it a beautiful, lush even lawn.

Where do I start? We started with Trugreen so the Japanese Beetles would stop attacking our rose bushes and fruit trees. Over the course of the treatments, whenever I was home, the technicians, though always nice, had conflicting stories. Some said they could spray the fruit trees if we ate the fruit, some said not. So some of the techs were spraying the fruit trees and some were not. This was the whole original reason that I called them in the first place! We have a tree in our back yard that is dying from some type of bore insect that eats away at the tree from the inside. Nobody from Trugreen during their inspections and treatments ever said anything about it. All of our receipts said that everything looks great!

My home was being treated every 4 to 6 weeks (contracted for 8 treatments annually) and even though I called about brown spots in my yard, no one reported I had chinch bugs until the last treatment on 7/21/06. What I thought had been damage because of lack of rain and the failure of my irrigation system turned out to be a deterioating condition from chinch bug infestation. When I questioned the technician he said, Sir what you got is chinch bugs and the only way it is going to come back is that you resod the area. Isn't that nice to discover after the damage has been done when it should have been obvious to them that there was a problem.

I was billed for services which I did not receive, and I retained copies of said invoices. Have made numerous phone calls trying to receive either the service or a refund, but have received neither. I just want a complaint on file in case this is a pattern with this company.

When I bought my home I realized the front lawn was horrible beyond repair. It was full of weeds and insects. My plan was to replace the lawn the following year but I had to put my plans on hold for financial reasons. Then in the Spring a Chemlawn agent came to our home to offer their services. We explained our plans and concerns. He told us that our grass didn't need to be replaced and that they would definately save our grass and make it beautiful.

We used TruGreen last year, at the end of the year my husband spoke to a representative and cancelled (mainly because we would get calls from the company during late evening hours). In the spring of 06 (April) we came home from work to find TruGreen had again serviced our lawn. My husband has tried on numerous occassions to explain to the representatives who call regarding the bill for this spring service, that he cancelled last year and we are not responsible for this payment.

Husband made inquiry about lawn problem, thanked him. coulple weeks later, truck pulled up, I was home, asked man what he was doing? I said we never asked for any service! Man called in to his supervisor, explained situation, pulled away, month later come home and find sign on grass, my son said a man came and sprayed lawn. I called immediately, explained we never asked for sevice and explained the past incident of man coming and me talking to him.

After 1 year of so-called treatments, the grass (most of which is still dead) is still infested with weeds and bugs. They constantly had a new tech taking over our territory. I am going to cancel service immediately, and per their contract, get a refund for the last application.

First - Lawn looks terrible, no doubt due to the fact that I had to wait until 4/28 to get my early spring first application. In fact, they came the day I was going to cancel because it came so late. Second - (and most important) When their guarantee states visible results or free, I didn't know that that meant we would see everywhere their agent sprayed chemical on our lower siding all around the house. Frequent rain or drying did not remove the bad stain. I complained and got the agent to come back out to clean the siding. Now it looks WORSE because everywhere he cleaned is a different color than rest of house.

On several occasions we attempted to cancel our service by phone. The two numbers listed on our statement are 800-934-8088, which was not a working number and 847-680-8088 which is normally answered by an answering machine. We did leave a message sometime in February to cancel our service, however when we did not receive a confirmation phone call we requested a cancellation of our service online on 30 March 2006. Our main reason for canceling the service is the lack of improvement (our neighbor's lawn looks better and they receive no service at all).

I have used TruGREEN ChemLawn's service for about one year. They promised to get rid of the weeds in my grass and the ant infestation in the flower beds and yard. Over the past year, the weeds have continued to grow and even have gotten worse and the ant mounds never died. I even paid additional money for a special ant spray program. I eventually purchased ant killer from Lowes which did kill the ants. The only thing that has died is my grass. I was told by the technician that I needed to overseed my lawn which I have never had to do in the 10 years that I have owned my home. I know will have to spend money to have my whole yard re-sodded.

Never applied fertilizer as promised. Matter of fact you should see the difference when I applied this year. Never showed. Never returned calls of complaints.Then turned over to a credit agency when I refused to pay for non applications.

After cancelling 5 yrs of service Truegreen/Chemlawn begged me to give them another chance to maintain my lawn, trees and shrubs. I asked for a technician to visit my lawn to recommend how they planned on repairing the loss of grass, trees and shrubs in what was a gorgeous lanscaped property. The home was owned by a relative of famed horticulturist, Jens Jensen and also a Master Gardener. They visited and told my wife they could take care of servicing the property thinking that we were requesting "new service". They commented on how bad the landscape had looked without knowing that they were the company servicing it.

I called to cancel my service on 3/7/06 at 5pm. I was told by the company that the service would be cancelled. On 3/9/06 a technician comes to spray my yard and leaves a bill. I called the company back on 3/10/06 to explain that I cancelled my service. I was told that I would receive credit. On 3/29/06 I received another bill for this same service. I contacted the company on 4/3/06 and 4/4/06 and was told that I needed to supply them with a confirmation number. A confirmation number was not given to me each time I spoke with them.

I used Trugreen's lawn care services back in 2000 to apply chemicals to my lawn. I authorized Truegreen to make a couple of applications and I paid for them back in 2000. Now almost 6 years later Trugreen started harassment campaign against me, claiming that back in September of 2000 they provided additional services to my lawn. If those services were in fact provided, they were provided without my knowledge or authorization. Trugreen is seeking $108.07 for their "services" and claiming that they will charge me additional $20 a month "Late Payment Fee" until the payment is collected and looks like now it's up to $128.07. Even though I'm aware that some companies are using some shady techniques to extort money from their customers, trying to do so 5 12 years later is even more troubling.

A TruGreen person was following me on my route(s) notating my customers and then sending a salesperson to call or contact my customers to bid them at extremely low rates.

If you want to know the truth about TruGreen, it's worse than you thought. The reason why so many yards get ghosted or end up half treated is because the technician has to meet a quota. He cannot return to the branch office until that quota has been met which is why larger more expensive yards are usually treated better over smaller ones or so called under-charged ones. Also, this causes sales reps to often over-charge customers which is an encouraged business by managers during training for some branches.

I used to work TruGreen/Chemlawn. I was working for another nationwide lawn care provider (1st name that comes to people when they think of fertilizer). When i was working on a lawn one day a TG/CL field manager stopped to give me his card, we talked briefly and he explained how they liked to hire from this company because they knew we were well trained and that they could offer more money. I ended up leaving this job for a different field but after a few months I called TG/CL.

We had a contract with TruGreen for our fertilizing and lawn pest control for a year. We began to notice that our lawn was thinning and beginning to die. I called an independant contractor to come look at my lawn and he said it appeared to have been sprayed with too many chemicals. I immediately called TruGreen and advised them what the lawn man had said and their reply was that it just needs to be aerated.

My wife and I contacted TruGreen Chemlawn to eradicate a Cinch Bug problem we were having. Our lawn was serviced several times and when we decided we no longer wished to have our lawn treated, the problems began. We began receiving phone calls asking us how they could get our business back. When they met with negative results from myself, they began asking to speak with my wife. When they called and my wife answered, she asked that they no longer call us ever again ... to which the manager said "Fine" and hung up on her.

I am an employee at Trugreen in sales and all I hear from these complaints is disgruntled garbage. We treat over 4 million lawns year to year. Mistakes do happen. All the complaints, as well as lies, happen to every company. People expect fairy dust to be sprinkled on their grass and magic to happen.

Trugreen arrived to spray lawn for spring visit #2. The associate proceeded to spray the lawn EVENTHOUGH the WIND was BLOWING SOUTHWEST at 15-20mph with GUSTS up to 30 mph. On the invoice, the associate CIRCLED WIND EAST with WIND SPEED at 0-5mph.(This was a blatant lie-anyone who was alive this day knew the wind was REALLY BLOWING!) Where do they get their weather information? When I phoned their number to complain it was a recording stating regular working hours are...with no option to leave a message. I will follow up once the weekday arrives, but this behavior should be stopped and have some monitor in place.

I have really HAD IT with this company. Last spring I paid them over $400 for four or five treatments to my lawn spaced over a six-week period. They said my weeds would die and my lawn would be looking great which is what I wanted for my daughter's baby shower in Aug. I was out of town part of the summer and when I returned, my grass was dead but the weeds were still thriving. I complained to the Branch Manager who turned me over to the Operations Manager. He came by and looked at my lawn and agreed that the weeds should have been gone. He assured me he would treat my lawn and make it up to me.

When I informed him that my gate has no lock and that the gate wasn't even latched, the manager informed me that I shouldn't complain because I had been getting a very good price on my lawn care. I then told the manager that I do not do business with liars and cheats.

TruGreen came on my property and put an application on after I cancelled. When I called to complain, the woman I spoke to said I cancelled after the application was applied. She basically called me a liar. They forwarded my account to a collections agency which is now harrassing me.

I told them on approximately 5 occasions that my lawn did not need eight treatments per year and that they were to call me before each treatment. They called on 2 occasions, but after that, they started treating the lawn monthly. I called them again, on several occasions complaining about a $36.00 bill. My complaints fell on deaf ears. I have received 4 bills this month already. They have been trying to intimidate me with these bills but I will complain and complain until this intimidation stops.

I am the owner of American Lawn Care. AS LONG AS TRUGREEN IS IN BUSINESS, WE WILL HAVE A JOB. TruGreen gets us more customers than our yellow page ad. Keep up what your'e doing TruGreen, we appreciate it! Thanks so much, Larry Ginger, graduate horticulturist, American Lawn Care.

I have two properties ... one in St. Charles and one in Glen Ellyn. I have used Chemlawn for many years in St. Charles. In 2000 I began using their service at both properties. I used to be happy with them, but it seemed like they were coming more and more to both properties and the prices were going up and up ... to sixty dollars a crack. In the spring of 2003 I called to cancel the service for St. Charles. It was just too expensive.

Last Fall I agreed to have an ant control sprayed around the perimeter of my home. I was told that the treatments would be done once in the Fall and once in the Spring and the cost would be $83.46 tax included. The perimeter treatment was to last one year, (12 months), as per the sales call that I received. I agreed to the two treatments. On Sept. 24, 2003 the first application was applied. I paid $41.73 for this application. Then, on Oct. 27, 2003, I found that the True Green Chemlawn put the second application. I wondered why the second application was put down only a month later--but I paid the $41.73 for the application. I felt the people knew what they were doing.

Then on Feb 2 she died tragically in a house fire. Her house was destroyed. Imagine our anger when Chemlawn called us to find out if we wanted to continue Service. My husband was so upset and asked Darrel if he had crossed the Police Tape to apply the chemicals on the lawn. He wanted to know why they were still calling us after we had repeatedly told them to cancel service and stop calling. It seems like ChemLawn preys on the elderly and takes advantage of them. They should be investigated.

I contracted for service for 2003. After all my applications had been applied I received a call from someone in their organization wanting to know if I wanted a special winter treatment to which I replied no, that I was done with Trugreen Chemlawn and would not be using their company anymore. He then told me that he couldn't guarantee that my lawn would even make it through the winter or come out nice next year if I didn't continue their service to which I replied again, that I was done with their company.

At the start of Jan.2003. Trugreen Chemlawn sent me a letter stating lawn service would begin in 2003. I accepted service for 3 session. Then they called want to do shrub sessions. At first I said yes, but the next day I called spoke to a Vickie and said I declined. I payed for the services rendered, even receiving a refund for early payment. In June of 2003, a tech comes to my home for spraying. I say no service was approved by me. In July, 2003 I receive a bill for $200 stating sessions for lawn service and shrubs. I have called the office and talked to Vickie and Manager. They refused to be reasonable and stated "do what you have to and we will to". Now a collection agency has contacted me for the $200.

Four days after receiving cancelation letter they came to my house again to treat my lawn. My wife saw them in process and told them to get off our property. They left. My wife called me at work to advise me of the situation. I called Chemlawn and spoke to Mike (Supervisor) and explained the situation. He said it was a follow-up to the original call that I cancelled. I told him that I told Trish to make sure no one from Chemlawn ever come to my house again. He said it was standard practice to re-treat lawn. He said I still owed Chemlawn $60.00 and if I didn't pay in 60 days I would be reported to the credit bureau.

On May 9, 2003 I received a bill in the amount of $79.00, for lawn services they claim was performed on 4/30/03. The services performed was without my knowledge and without my approval. I consider the services a violation of a STOP NOTICE and a clear incident of trespassing on private property.

I worked for TruGreen for 3 months. I enjoy dealing with customers, that's my second favorite part of the job. My first of course is to give you a great looking lawn, but not perfect, hardly the case with TruGreen. I have a family, and love being with them. Working six, seven days a week and getting paid 450.00/wk is ridiculous. I had to bring in a certain amount of profit each day to get the weekend off.

Miraculously, our account had reopened itself and TruGreen had scheduled themselves to come over. So we closed the account again. Now, we are worried. If they perform a service without our presence, we will owe them for the service. How do we stop them? Do we have to see a court injunction to prevent them from setting foot on our lawn?

After I cancelled services my lawn was treated twice without my approval. I called after each instance to complain as well as to verify the account was cancelled. I am now getting bills and collection notices. I did not sign a contract with this company.

I received unsolicited lawn analysis. TruGreen ChemLawn not only inspected my front yard, but also my back yard without my permission. My name, address and even telephone number was typed (preprinted) on the form. Included in the lawn analysis was a "program estimate" and recommendations on improving my lawn.

I worked for Trugreen and Chemlawn for about 8 years. The problem for the consumer is that Trugreen doesn't tell the customer what all they have in store for them down the road.