TruGreen Lawn Care Reviews
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About TruGreen Lawn Care
TruGreen aims to give you a lawn you'll love. From turf to trees and shrubs, we have assembled a collection of scientists and local specialists who develop and tailor exactly the solution your lawn needs. We offer tailored science-based solutions to provide superior lawn results to give your lawn exactly what it needs at key points throughout the year. We back it all with our TruGreen Healthy Lawn Guarantee.
Visit www.trugreen.com- Pest control services
- Healthy Lawn Guarantee
- Multiple plan options
- Won’t fit every budget
TruGreen Lawn Care Reviews
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- 4,963,525 reviews on ConsumerAffairs are verified.
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- 4,963,525 reviews on ConsumerAffairs are verified.
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Reviewed Nov. 17, 2015
During the winter ice storm of 2014, I lost much of my front lawn's lushness. When the summer months arrived, I had bare patches and numerous weeds, especially dandelions. During the summer of 2015, I used your lawn service, mainly because the retail products I was using were not solving the problem. It is now November of 2015 and I have a lush, thick, very green lawn that is practically free of weeds. I am well satisfied with TRUGREEN's service.
Richard, thank you for sharing your TruGreen experience, and we are grateful that you provided us with the opportunity to revive your lawn's beauty after a rough winter. We value your trust and confidence in our services, and we look forward to continuing our partnership with you for years to come. - Victoria
Reviewed Nov. 17, 2015
Overall they are doing a good job. I tell everybody go TRUGREEN.
B. Dwight, thank you for taking the time to post your comments and for your referrals! We're so happy to deliver a service that makes you proud to share with others, and thank you for choosing TruGreen. - Victoria
Reviewed Nov. 16, 2015
TruGreen delivers what it promises in services. My lawn has never looked so good.
That's fantastic, Roger. It is truly rewarding to hear that our services have made such an impact on your property, and we hope that your turf's appearance will motivate you to live life outside. Thank you for your loyalty! - Victoria
Reviewed Nov. 16, 2015
Specialist was on time, was professional, and did an excellent job.
Michael, thank you for sharing this information with us as it is truly rewarding to hear that our services have met your expectations. Thank you for choosing TruGreen. - Victoria
Reviewed Nov. 14, 2015
After one reminder early in the year at the 2nd application that edges of the lawn at the street and driveway about missed weeds, all applications were done properly and we had no more weeds. Good job.
Kenneth, thank you for sharing your feedback of your TruGreen services. I'm sorry for any inconvenience we created by not eliminating those weeds near the edges of your lawn. As I understand, an additional treatment is sometimes necessary if the lawn was edged (using a weed eater or alternative equipment) after a routine service as the soil and new grass may be exposed to sunlight which can attribute to new weeds. We will absolutely utilize your comments going forward so that we can continue to improve the quality of service you receive. Thank you again for your time, and we look forward to servicing you in Spring! - Victoria
Reviewed Nov. 13, 2015
I would like to thank TruGreen for their wonderful work in keeping my lawn looking wonderful with the service that they have provided. They are very quick to respond if you are not satisfied and will work with you to get the results that you want.
Mark, servicing your lawn has been our pleasure, and I want to thank you for taking the time to share your experience and feedback of your TruGreen services. We cherish our partnership with you, and we will continue to provide you with the results and service that you deserve. - Victoria
Reviewed Nov. 12, 2015
The last service involved aeration & seeding. They appeared to do a good job after meeting their time schedule. My lawn is greener and looks great in comparison to my neighbors.
That's awesome to hear, Thomas! I'm so happy that we can provide you with a lawn that will make your neighbors envious. Thank you for your business, and we look forward to seeing you on your next visit. - Victoria
Reviewed Nov. 12, 2015
Happy with treatments. Tech is friendly.
Thank you for describing your satisfaction, Edward, and we appreciate your continued loyalty since 2010. - Victoria
Reviewed Nov. 12, 2015
The services are done on the proper schedule. The service gentleman doing the service knocks on the door to let us know he is there and again when he leaves. Any areas of concern are brought to my attention. The service is done professionally. I would recommend TRUGREEN service to any family that cares about lawn and pest treatments.
LaRae, we're so happy to hear that you have had a pleasant experience with your lawn professional. We treasure our partnership with you, and we will continue to deliver excellent customer service towards you and your property. Thank you for sharing your encouragement and for choosing TruGreen! - Victoria
Reviewed Nov. 12, 2015
TruGreen has helped us get rid of weeds and to have a nice lawn.
Thank you for describing your experience, Rose, and we're grateful that you chose TruGreen as your lawn service provider this year! - Victoria
Reviewed Nov. 12, 2015
TruGreen is an excellent company with lawn care. Personally, the ONLY issue I have had is with the broadleaf weeds in my lawn. Seems I always have to call back to fully get rid of those weeds.
Len, I'm sorry to hear that you continue to have issues with broadleaf weeds in your property as I can understand how disappointing that may be, especially when you have to contact us to schedule a free re-service. I will document this information on your account so that we can quickly eliminate this area of concern more aggressively when we're on your property. Thank you for taking the time to leave your feedback, and we look forward to servicing you in 2016. - Victoria
Reviewed Nov. 10, 2015
After several applications and payments by myself I was seeing no difference. So I stayed home and confronted the Tech. And he stated they would come back out for another application.
Brad, I want to thank you for informing us of your dissatisfaction with our services, and I apologize that we were unable to deliver the results you expected. I have reviewed your account, and our records show that we serviced your property between May and August. I understand that you asked for your specialist to perform a follow up during a routine visit, and I'm sorry that we failed to do so. Your services were cancelled as a result of an unpaid balance, and I understand that Mike contacted you thereafter to schedule a free service and remove your information from collections due to your dissatisfaction. We hate to have lost you as a customer, and we would like the opportunity to discuss how we can best meet your expectations going forward if you will allow us that chance. Please call me at 1-800-515-3380 if you would like to discuss further services at your property, and thank you for your past business. - Victoria
Reviewed Nov. 9, 2015
The treatment was as I expected... seamless. The results are obvious in their longer term impact with the treatment program over the years. Your technicians, when I do see them, are polite and efficient. There is no need to press for contact when they come. Follow up treatments are seldom needed and when they are, it is the neighbor weeds encroaching into our yard.
Thank you for your encouraging comments, Michael, as it has been our pleasure servicing you since 1998. Customers like you are the backbone of our success year after year, and we will strive to continue providing seamless service for you going forward. We appreciate your ongoing loyalty and support! - Victoria
Reviewed Nov. 9, 2015
Very satisfied with the results from using this service (this is our first year). The lawn has far less weed and is much thicker and greener than before. We are very happy and would highly recommend this service.
Jeanne, thank you for the compliments of our services, and I am happy that you have been satisfied with the results you deserve. We look forward to continuing our partnership with you for years to come, and we are honored to have you as our customer. - Victoria
Reviewed Nov. 9, 2015
I was not home when they came but I continue to receive great service from TruGreen and my yard looks better than it ever has. I did see some dandelions afterwards for a few days.
That's wonderful, Owen! We're so pleased to hear that we have been able to improve your lawn's appearance for you. I'm sorry that you continued to have a presence of dandelions shortly after a routine service. We do ask our customers to wait at least 7-10 days to see results from our applications before we perform a free re-service to eliminate those stubborn weeds. If those stubborn weeds are still standing strong thereafter, please call us at 1-800-TRUGREEN. Thank you for your valued business, and we look forward to continuing our partnership with you. - Victoria
Reviewed Nov. 9, 2015
Service was professional and specialist was cordial and efficient.
Michael, thanks for your feedback! We hope that you are receiving the results that you deserve as well, and keep in mind that all of our services are warranted by our guarantee should you need to take advantage of a free re-service in the future. We value your business, and thank you for allowing us the pleasure of servicing your property! - Victoria
Reviewed Nov. 7, 2015
Lawn looks good. It is green, few weeds.
Randy, thank you for sharing your comments, and I'm sorry that you continue to have weeds within your lawn. I was able to find your account information, and I see that we were last on your property in early October. All of our services are warranted by our Healthy Lawn Guarantee, so I'd be happy to arrange to have a lawn professional on your property within three business days to address these areas of concern for you if your lawn is not already covered by snow. I will follow up with you via telephone to see if you would like to take advantage of a free re-service next week. Thank you again for your business! - Victoria
Reviewed Nov. 6, 2015
Hired Chemlawn to do yard - about an acre and a half. Came out 4 times and sprayed yard. One of the times they Sat in front of my house in a downpour for 45 min and then got their machine they drive for big yards and did my yard after the downpour which left ruts all over my yard which stayed for about 5 to 6 weeks. Yard looked bad. Even after cutting for 5 weeks you could see this. Made me upset when you're paying to have a nice lawn and they mess it up. Well then it happened again yesterday, rained all day here. They come when you're not there to stop them. Yard is a mess ruts (tire marks) in whole yard. Ground was soaked when they did it. What a bunch of idiots, who would drive a heavy machine all over a yard after it has rained two inches and ground is so soft? Canceled them. Do not use Chemlawn - they suck. Paid these idiots to mess my yard up.
Reviewed Nov. 5, 2015
The TruGreen associates have been very pleasant and answer my questions. The only thing is when they did the aeration I didn't receive a call like I always get so I wasn't ready, but between the associate and myself we got the sprinklers marked and ended OK, but it took time to get them marked. I have 2 dogs and they have always commented the gates were closed even though my dogs don't have access to yard when we are gone, but I feel confident I don't have to check the gate and they are extremely important to me. My only issue is online webpage. I can't access account because when I sign there are too account numbers and tells my email is already used. I don't want half a dozen accounts or sign in's so I don't use it.
Leanne, thank you for taking the time to share your feedback as this is a vital part of our continued growth and improvement as an organization. I apologize for the inconvenience you encountered since we neglected to provide your automated Trudy call for your aeration service, and I have included this information on your account going forward so that it does not happen in the future. I also understand that you have experienced difficulties with your online account. I was able to successfully reset your password and confirm that both of your accounts are linked to one login. I will send this information to you via email, and thank you again for choosing TruGreen. - Victoria
Reviewed Nov. 4, 2015
Pros: The Reps are sociable, caring, and do a great job. Cons: I don't appreciate a phone call from Texas telling me that I need to aerate my lawn when he is looking at my property on Google Earth. Who knows when it was last updated. I don't like the idea of TruGreen taking for granted that I want the same service and automatically billing my credit card every year. I want to control my credit card expenditures.
Rod, thank you for taking the time to explain your feedback, and I am sorry for any inconvenience we have caused you with our solicitation calls. I was able to locate your account, and I have successfully updated your information to our "Do Not Solicit" database. I also want to inform you that it is never our intention to automatically arrange your prepayment every year without your consent. We do send out PrePay reminders via mail and email which includes the cost of all services including your discount for paying in advance. I apologize if this literature appears as an invoice for your services, and I hope this information clears up any concerns that you may have. We appreciate your business over the past couple of years, and we look forward to growing our partnership with you! - Victoria
Reviewed Nov. 4, 2015
We are pleased with the services TruGreen provides. The specialists who come to our home are very attentive in a timely manner. Outcome has been excellent.
Thanks for sharing your feedback, Marc! We are so happy to be your chosen lawn service provider and thank you for your business. - Victoria
Reviewed Nov. 4, 2015
I like TruGreen, they are a great company.
Thank you for sharing, Michael! - Victoria
Reviewed Nov. 4, 2015
I have been very satisfied with the service I have received from TruGreen. The scheduling and notification is timely and accurate. The professionals are pleasant and tell or speak to me when needed before or after each visit. My yard is looking quite nice and I plan on continuing to use your company in the future.
Thank you for sharing your experience, Bonnie, and we are thrilled that our products and services have exceeded your expectations during your first year with us. We appreciate your business and look forward to servicing you again in 2016 as well. - Victoria
Reviewed Nov. 3, 2015
Very happy. Nothing bad to say about TruGreen. All good.
Thank you for your business and support, Dale! - Victoria
Reviewed Nov. 2, 2015
All good. I appreciate the call ahead of time to let me know about the service. The workers are always here on time and do a thorough job. I appreciate the stake they place in the yard as well as the note they leave in the door with instructions if necessary.
Thank you for taking time out of your day to share! We're happy to serve you, and we look forward to a long partnership with you. - Victoria
Reviewed Nov. 2, 2015
A very good job.
Thank you for your business, Michael! - Victoria
Reviewed Nov. 2, 2015
This service was not intrusive. We were alerted by phone the day prior; the serviceman showed up, efficiently completed his work, and left a comprehensive summary without involving us at all. Often we are at home when he arrives; we occasionally interact... Always in a positive way. Thank you and keep up the good work. We're long standing customers.
Robert, we truly appreciate you taking the time out of your day to share your feedback regarding your TruGreen services. It makes us happy to know that our services have met your expectations, and we're so thankful for your continued faith and support in our business since 1993. - Victoria
Reviewed Nov. 2, 2015
Great service provided by Kevin **.
Melissa, thank you for sharing, and we look forward to seeing you next time! - Victoria
Reviewed Nov. 2, 2015
My experience with TruGreen has been great so far. I appreciate the help in caring for my lawn. The kindness and courtesy of TruGreen employees will not go unnoticed. I am glad that I have people who can take care of my lawn while I am absent. The lawn looks great and that there are barely any weeds which makes me happy.
Naresh, thank you for sharing your kind comments. We are so thankful to have made a difference within your lawn while alleviating you of managing your turf yourself. We truly appreciate your business, and we look forward to continuing our partnership! - Victoria
Reviewed Nov. 1, 2015
I had TruGreen spray my trees and loan for one year under contract. This past January they called to renew. My wife told them we were not interested in renewing the contract because we were having our small grand kids come stay with us. One day this spring when we were at work they came without authorization and sprayed anyway. As soon as I saw the tag that they sprayed I called them. Their answer was that the program renews itself automatically every year. I refused to pay, the harassing for payment never stopped, they took me to collection. I paid it directly to TruGreen and now we are being harassed by the collection agency nonstop. THAT'S TRUGREEN.
Tom, I'm sorry to hear that your time with TruGreen since 2013 was less than pleasant as this is not the experience that we aim to deliver our customers. I apologize if we did not clearly disclose our service policy to you when we contacted you as a reminder that you can prepay for your services once again and receive a 10% discount. We do make every effort to communicate that our services continue from year to year unless we are notified otherwise. This is a benefit of not being locked into a contract, and our service policy is noted on all literature you receive, including prepay reminders, service summaries, and invoices. Your services were cancelled as a result of an unpaid balance, and we have ceased all collection efforts since August. We hate to have lost your valued business with us, and we thank you for your previous business with TruGreen. - Victoria
Reviewed Oct. 29, 2015
We built a new home almost two years ago. Our lawn was sodded in the front and seeded in the back. We did our own maintenance for one year, and our lawn was spotty and thin. We decided to seek professional help with TruGreen. After one year with using TruGreen, our lawn looks amazing! The grass has a much deeper and thicker appearance.
That's wonderful to hear, Katie! We're so happy that you have allowed us the opportunity to maximize the potential of your lawn. Thank you for your valued business. - Victoria
Reviewed Oct. 28, 2015
I am not always notified that the technician is coming. Last time I was not, but caught the technician when he arrived. Very much enjoy talking to the technician. They are very good, personable and helpful. I do expect to stay on for another year. So far so good. Thank you.
Kevin, thank you for sharing your experience and feedback. It has been our pleasure servicing you, and we will strive to continue providing the service that you deserve. We look forward to servicing you next year as well! - Victoria
Reviewed Oct. 28, 2015
Everything done as outlined!
Thank you for your business, Joseph! - Victoria
Reviewed Oct. 27, 2015
I didn't engage with the specialist for this last visit. However, I am very satisfied with the service. The product works well in both fertilizing the lawn and controlling the weeds.
Caryn, thank you for sharing this information with us, and I'm sorry that you were unable to speak with your specialist during this visit. If you ever have any questions regarding a recently completed service, we can arrange for your lawn professional to revisit your property (at no additional charge) or call you and discuss your concerns over the phone. - Victoria
Reviewed Oct. 27, 2015
Did a good job.
Thank you for taking the time to share your feedback, George! - Victoria
Reviewed Oct. 27, 2015
My yard has no weeds, thanks to TruGreen.
Thanks for taking the time to share your comments, and thank you again for your business and support, Anthony. - Victoria
Reviewed Oct. 27, 2015
As usual I am and have been very satisfied with all the specialist that have worked on our lawn and shrubs. The lawn is starting to look better. My husband has noticed it when he mows the lawn.
Sally, I'm happy to hear that we have been able to make a positive difference within your lawn. We take great pride in our customers' lawns, and we hope that our services encourage you and your family to live life outside! Thank you for your support in our business. - Victoria
Reviewed Oct. 26, 2015
My yard looks so much better since I have had TruGreen come. Couldn't be happier.
Stephanie, we are so pleased that we have been able to improve your lawn to better meet your expectations. We are grateful to have you as our customer! - Victoria
Reviewed Oct. 26, 2015
I love how you just show up, spray and leave. I have to do NOTHING, except pay my bill - ha! You do a great job and don't interfere with our day-to-day lives. It's awesome that I don't need to be home in order to get service.
Vesna, I'm happy to hear that we are able to release you of any time-consuming duties regarding the maintenance of your lawn. Thank you for choosing TruGreen as your preferred lawn service! - Victoria
Reviewed Oct. 25, 2015
You contact us when you are coming in and servicing our lawn. Also the next day to see how everything went. Great service.
Ray, we're excited that we have been able to deliver excellent service to you. We look forward to servicing you for years to come! - Victoria
Reviewed Oct. 23, 2015
TruGreen keeps its word. It will come back to get the weeds. Very nice technicians, too.
Thank you for sharing your comments, Cornelia. We're honored to have you as our customer! - Victoria
Reviewed Oct. 22, 2015
The person who comes is Ken ** and he always does a fantastic job. Very polite and always mindful that I have dogs and a locked gate. Very courteous and thoughtful.
Thank you for sharing your feedback, Sheryl. We're proud to hear that Ken delivers exceptional customer service, and we look forward to servicing you next season. - Victoria
Reviewed Oct. 22, 2015
TruGreen shows up when they say they will be at my house.
Brian, thank you for taking the time to share your feedback as we value your business and hope to continue delivering the service you deserve! - Victoria
Reviewed Oct. 22, 2015
I have been a customer with TruGreen for many years and they always make my lawn the looking in my neighborhood. Thanks TruGreen.
Ronald, We are happy to hear that you are satisfied with your lawn condition. Thank you for loyalty for many years!-- Brittany
Reviewed Oct. 22, 2015
Great service, expert, personal.
Thank you for your business!-- Brittany
Reviewed Oct. 21, 2015
TruGreen has provided a very professional service. Always timely, courteous, and professional from sales to lawn care providers who come to our home. We are very happy with our TruGreen experience.
We are so glad to hear that you are please with the appearance of your lawn, Tracey and that your lawn specialist has been knowledgeable and professional while performing quality work. It is our pleasure to serve you and thank you for being a valued TruGreen customer.--Brittany
Reviewed Oct. 21, 2015
The Service Guy always stops by to talk about the lawn condition every time he does a application. He seems very knowledgeable about what he is doing.
Thank you for allowing us to service your lawn for over 20 years! We appericate you as valued customer.-- Brittany
Reviewed Oct. 20, 2015
TruGreen has taken the guess work out of having a beautiful lawn. The specialist are friendly and ready to give me advice when they note a problem. They notify us when they are coming and arrive as expected. Their care is just what my lawn needed and tailored for problems I may be having.
Forrest, Thank you so much for your business and for being a valued TruGreen customer!-- Brittany
Reviewed Oct. 20, 2015
Our lawn looks beautiful and we receive compliments about its appearance throughout the summer. Our lawn is more than just grass, it's our play arena with our two energetic children (ages 8 & 10). Over the course of the summer our lawn is exposed to neighborhood play of baseball, soccer, golf, Frisbee, and outdoor gatherings. Our lawn holds up to the most active play and continues to look great on a daily basis. Thanks to the staff of TruGreen, our lawn continues to grow thick and maintains a healthy, lush green appearance.
This is wonderful to hear, Rob. We're excited that your family has enjoyed living life outside, and we hope that our regular lawn maintenance will encourage even more activity on your home turf. It is highly gratifying that our services can help relieve you of investing your personal time into your lawn so that you are able to share more time with your loved ones. Thank you for allowing us the pleasure of servicing you! - Victoria
Reviewed Oct. 20, 2015
As usual Mike was his professional and friendly self. He always does a tremendous job with lots of knowledgeable advice.
Dave, thank you for taking the time to share your comments regarding your lawn professional. We're overjoyed that his work has left a lasting impression on your and your lawn, and we thank you for your business! - Victoria
Reviewed Oct. 20, 2015
The appearance of my lawn has never been better than it is right now. It's the deepest green I have ever seen, it is because of the timeliness of the lawn care applications and the specific instructions from my TruGreen specialist. My TruGreen specialist has a very special gift of friendliness and professionalism, his expertise has exceeded my greatest expectations for my lawn. If he isn't satisfied with the results of his work, then I don't know who else could do a better job. The quality of his work ethic deserves the highest praise of "Job Well Done"! My specialist is well versed in lawn care and easily explains exactly what he is doing and why it's necessary for the lawn and garden. His knowledge of gardening makes me feel I can entrust my lawn care to TruGreen for the rest of my life. Having TruGreen service is money well-spent and is a True Value for the enjoyment of having the most beautiful lawn in the neighborhood.
Oh, my goodness, Evelyn! Words cannot express how grateful we are that you have taken the time to emphasize your heart-warming feedback regarding your specialist and the service you have received from TruGreen. It is a profound honor to have you as our customer, and we will strive to continue providing you with the outstanding service you deserve. Thank you for your continued loyalty since 2005. - Victoria
Reviewed Oct. 19, 2015
Upfront, reasonable pricing. Service appointment reminders. Thorough follow-ups and quality responses to inquiries. Couldn't ask for more.
Wow, Ben - thank you so much for your positive feedback! It is truly wonderful to hear that our services are an ideal match for your expectations. Thank you for your continued support since 2010, and we look forward to servicing your lawn needs for many more years to come! - Victoria
Reviewed Oct. 17, 2015
Our lawn seems to have improved and our trees are doing well.
Thank you for sharing your feedback, Heidi. We're so happy to hear that you have been pleased with our products and services, and we're grateful that you chose TruGreen as your lawn service provider. - Victoria
Reviewed Oct. 17, 2015
TruGreen keeps my yard looking great. Grasses are healthy, and I have no weeds. Their staff is friendly and knowledgeable. On the rare occasion I have an issue, they are extremely responsive.
Paul, thank you for sharing your experience as we value any and all feedback we receive from our customers. We are grateful that you allowed us the opportunity to address and resolve any concerns you had within your lawn. It's an honor doing business with you! - Victoria
Reviewed Oct. 16, 2015
Lawn looks great! Several neighbors have commented, and I let them know we are very pleased with TruGreen.
Don, thank you for referring your neighbors to our services. We cherish loyal and supportive customers like yourself, and we look forward to seeing you again next time. - Victoria
Reviewed Oct. 15, 2015
It looks good. I talked with our specialist Tony who was very friendly and told me exactly what he would do.
Thank you for sharing, Jeri, and thank you for choosing TruGreen! - Victoria
Reviewed Oct. 15, 2015
Our lawn tech stops to see if we are home and asks how are things going and also lets us know what application he is doing and to let us know to keep the dog off the lawn for a few hours. He is always pleasant and informative and we are very pleased with our lawn for the past 2 years we have been using TruGreen. This is the first lawn company that can keep my lawn weed free and green. Thank You!
It has been our pleasure to serve you, Dawn! Thank you for choosing TruGreen as your lawn service provider, and we appreciate you taking the time to share your experience with others. We will continue to deliver excellent customer service and look forward to a long partnership with you. - Victoria
Reviewed Oct. 15, 2015
Takes care of all my lawn's needs.
Awesome! Thank you for your business, Roger. - Victoria
Reviewed Oct. 15, 2015
My lawn looks so much better since using TruGreen. All of the creeping Charlie has been eliminated, the grass looks green and I haven't seen many weeds.
Chris, thank you for sharing your feedback, and we're happy that you've been satisfied with your TruGreen lawn! - Victoria
Reviewed Oct. 15, 2015
While I have never been home when the service was done, but my grass is weed free and looks great. I would definitely recommend their service.
Dan, thank you for taking the time to share your experience, and we hope to continue our partnership with you for years to come! - Victoria
Reviewed Oct. 13, 2015
We always have the greenest lawn in the area. This year we did an aeration service, and I can already see the new fresh grass growing. Very pleased with TruGreen service that we receive, as well as the technicians that perform our service.
That's awesome, Pamela! We're so happy that our services have exceeded your expectations. Thank you for sharing your feedback and for choosing TruGreen. - Victoria
Reviewed Oct. 13, 2015
We moved into this house at the end of May 2015. The previous owners appeared to have done little or no lawn maintenance for quite some time. The yard was overflowing with clover and various other weeds and choking the life out of the grass. We have had good results with TruGreen in the past so we decided to use your services at our new house. Over the course of the past 4 months, we have seen a vast improvement in the lawn! The technicians who tended our yard have done an excellent job of eradicating the majority of the weeds and keeping them under control. A couple of weeks ago we aerated and over-seeded and with proper watering we are seeing new grass coming up in spots previously overrun with weeds. I believe that, with the help of TruGreen, we have laid the foundation for a beautiful yard next spring!
That's wonderful, Shawn! Thank you for allowing us to renovate your lawn and eliminate those unsightly weeds within your new turf. Hopefully, by Spring, the appearance of your lawn will make you and your family want to live life outside! Thanks for your continued loyalty and support! - Victoria
Reviewed Oct. 13, 2015
Lawn looks great...Although at certain times of the season weeds did appear and it had to be remedied.
Thank you for sharing, Sherif! We're sorry about the unwanted weeds, but we're glad to know that you reached out to us for a free re-service to eliminate that issue.
Reviewed Oct. 12, 2015
My lawn has never looked better since TruGreen has been making regular visits to service our lawn. The technician is always helpful and knowledgeable.
Barbara, thank you for your feedback, and we're pleased to hear that our services have maximized your lawn's potential! - Victoria
Reviewed Oct. 12, 2015
Great service by very pleasant, knowledgable and helpful technicians.
Reviewed Oct. 12, 2015
We contracted for Trugreen total lawn care this past Spring. We were initially pleased with the treatments and the results. But, we noticed the communication between the service technician and the local office was very poor. Just about all information we discussed with the service technician was either missing or mixed up when it got to the local office. We've also only received calls in advance of treatments about 50% of the time. So, we never know when they are coming or why they are there.
I also purchased a core aeration and seeding service in August and paid for it in advance. Almost two months later, we have still not received the treatment and one time they showed up, unannounced at our front door, even though the instructions were to come out and mark the property with flags where the wiring for landscape lights is buried. The second time they were scheduled to come out, the machine had broken. Since then, one and a half weeks later, no call to reschedule. And, the order was wrong. It said they were only aerating and seeding the front and side yard! Why would anyone do only part of their yard? They corrected the mistake, but still haven't scheduled the treatment. There may be snow on the ground before our lawn is aerated!
Gary, thank you for taking the time to share your experience and feedback. I'm very sorry for the frustrations you've encountered with your TruGreen services as I can understand how the issues you've outlined would pose a concern for the quality of service you are receiving. We value this information as it is certainly a coaching opportunity for us to continue improving the service we deliver and best meet your expectations. I have reviewed your account, and I do see that, originally, your square foot coverage for your aeration/seeding sales agreement was different than that of your lawn services. We did correct our measurements prior to performing your aeration/seeding on 10/16. Again, I'm sorry for the scheduling inconvenience we previously caused you, but we thank you for your patience and for choosing TruGreen. - Victoria
Reviewed Oct. 12, 2015
Trugreen lets me know when they are coming out so I can be prepared. They do a professional job. I love not having to pull weeds. The grass is soft and green.
Julia, thank you for sharing your feedback, and it has been our pleasure servicing your property! Thank you for your business - Victoria
Reviewed Oct. 10, 2015
That is until my dog started getting bacterial infections on his skin. OK, so I decided to not allow my dog on the grass for more than the "24 hours"--the new technician stated. His conditions got even worse. So much worse that I discontinued any further applications back in early August. He's much better now.
They took two separate payments for the same application and after finally getting that straightened out, they were NO SHOWS for TWO different application dates for the service (Both of which I took days off from work to give them access to my yard). When I called TruGreen to find out what was the problem, the rep told me, they didn't even have me in their system! WTF? TruGreen gets a THUMBS DOWN from me and I will NEVER refer them to anyone. I'm better off going back to SCOTTS or better yet, doing it myself!
Derek, I'm very sorry for the health concern your dog experienced while you were a customer of ours. I absolutely understand why you would want to suspend your services to better pinpoint what caused the bacterial infections. I also want to apologize that we were unable to contact you to inform you that we would be unable to complete your aeration/seeding service as scheduled. Thank you for taking the time to share your feedback and for your past business. - Victoria
Reviewed Oct. 10, 2015
I used TruGreen for the last 3 years, and the first year was great, last year was so and this year an absolute nightmare. They are great at promising the moon, but short on delivery. Not one application they did was done correctly, had to get them out twice for everything, and their great tree and shrub service killed two of my shrubs. A certified local professional told and showed me this, not one of their supposed experts. He equated the method they use on shrub and tree applications as watering indoor house plants with a garden hose. And he also pointed out to me that they allocate a certain number of minutes for application for your property, and nothing more. They won't tell you this, but it is a common known fact in the industry for from what my friend told me. But they will start hounding you for payment within 48 hours of the application having been done with emails, and invoices.
Almost as if they are getting ready to go under if you don't pay now. And forget calling customer service. They are more concerned with selling you additional services that are insanely overpriced. For example lawn aeration, I was quoted $165.00 and if you walk behind your mower wearing golf shoes once or twice, you will accomplish this for absolutely free. I repeatedly spoke by phone with a supposed 'manager' of the local office, who only came out once, and never again, proving it is all about money and not quality of work. I have started caring for my yard myself, and can obtain products very reasonably at Home Depot, and not pay inflated prices for sub-par work. And my yard actually looks better based on what others have told me that have seen it. Shop carefully before you sign with this company. Maybe it is different state by state, but in N.J. they are horrid.
Hi Bruce - thank you for making us aware of these issues, and I want to apologize that our service did not meet your needs during the past year. I've located and reviewed your account history thoroughly. We treated your trees and shrubs on 6/22 and again on 8/5 due to the spider mites present. Our records show that you contacted us on 10/5 to share your dissatisfaction with two of your shrubs dying. We did offer to involve the field supervisor and evaluate what ultimately caused your shrubbery to die. Typically, if our products contribute to the decline of plants, the results can be noticed almost immediately. If we assumed responsibility for the deterioration of your shrubs, we would have replaced them for you per our guarantee. Unfortunately, we received an email communication from you on 10/6 that stated you wished to terminate your services and that you did not want anyone from TruGreen on your property. I also want to clear up any misinformation you may have received regarding payment for services. I apologize if you felt that our attempts were hounding, but we leave a service summary on the front door of the property after each visit or service rendered. We also submit emails to our customers to inform them that a service has been completed (in case a homeowner is out of town or allowing tenants to occupy the home), and we mail out invoices between 5-7 days after a service has been performed. On another note, TruGreen trains lawn professionals to treat up to 1,000 square feet per minute because of the concentration of the products used. Of course, this information varies while treating plants depending on the service, product, and number of shrubs/trees on the property. We do hate to have lost you as a customer, and we wish you the best in achieving the results you desire. Thank you for your time and past business. - Victoria
Reviewed Oct. 9, 2015
Thank you TruGreen for doing A great job. I have been using TruGreen for the past 10 plus years. My yard always looks great.
Gallie, the pleasure is all ours. Thank you for being such a loyal customer over the years, and we look forward to many more to come. - Victoria
Reviewed Oct. 9, 2015
Lawn always looks the best it can considering the lack of rainfall during the summer. Best price around. Will come out and spot treat any weeds or problem areas in the lawn. Get an automated phone call a few days before scheduled service and will change the service date if needed.
Eric, thank you for sharing your feedback! We are so happy to hear that you've been satisfied with your results and the customer service you have received. Thank you for being a valued TruGreen customer! - Victoria
Reviewed Oct. 9, 2015
TruGreen has been wonderfully attentive to the health and appearance of our lawn, which looks fantastic. I have nothing but good things to say.
Bob, we're so happy that you're proud of the results you've received with our lawn treatments. Thank you so much for sharing your feedback, and we hope to continue our partnership for years to come! - Victoria
Reviewed Oct. 9, 2015
Notified in advance of service date; prompt arrival; engaging and informative interaction; thorough, yet quick.
Brian, thank you for taking the time to share your feedback. We are very happy to have you as our customer, and thank you for for choosing TruGreen! - Victoria
Reviewed Oct. 8, 2015
I had a few weeds in my lawn. I talked to the service man and he said he would take care of it. I'll have to wait and see.
William, thank you for sharing this information with us. I'm happy you were able to share your concerns with your lawn professional. Please reach out to us if you need to take advantage of a free re-service between your routine visits to help eliminate those stubborn weeds. - Victoria
Reviewed Oct. 8, 2015
Corey ** is THE BEST technician....Hands Down!!
Thank you for your business! We are happy to serve you! - Brittany
Reviewed Oct. 7, 2015
I was not present for service but have confidence with Justin who has applied application several visits.
Thank you for your business! We are happy to serve you! - Brittany
Reviewed Oct. 7, 2015
A much-needed aeration plus seeding puts my lawn in great condition.
Thank you for your business! We are happy to serve you! - Brittany
Reviewed Oct. 7, 2015
I always have the same person that services my lawn and his name is Charlie. Charlie always does a great job and makes sure he speaks with me before he applies the application so he knows of any concerns before he starts. This summer was a very dry and I have a well so I couldn't water as much as I wanted but overall the lawn looks good. I am very pleased with the amount of money I have spent and the overall people that I have spoke to over the years at TruGreen. I have tried three different lawn service companies over the 18 years at my house and I am going to stay with TruGreen.
Thank you for your business! We are happy to serve you! - Brittany
Reviewed Oct. 7, 2015
My lawn has always looked great as long as TruGreen has been taking care of it. They are timely and always leave their call, letter and notes about the status of my lawn. My only complaint is that we have ask that they knock or call before starting treatment since we have 3 dogs and they could be in the yard when they begin treatment, but so far, no calls and no knock on the door prior to starting the lawn treatment.
Thank you for your business! We are happy to serve you! - Brittany
Reviewed Oct. 7, 2015
I have many more weeds, mostly ground ivy and clover growing in my yard since TruGreen started to care for lawn. They proposelly sprayed for these weeds. But either, they did not spray well enough or do not know what they are doing. The other day, they came to oversee my yard. They seeded my flower beds and in between my bricks of my deck instead of the lawn where grass is supposed to grow, which never got seeded or got hit and miss seeded. Never ever use again. EVER!!! The only thing that they did make disappear is my money that I paid them. Be warn, if they call you to get your best sinews, hang up and block their number because what they promise you is not what they deliver.
Mariam, I'm very sorry that your lawn continues to have weeds. I can understand how that would cause you frustration, especially when you prepaid for your services in advance. I did attempt to contact you to discuss if this was an ongoing issue, but I was unable to reach you. I reviewed your account, and our records do not show that you contacted us to share that weeds were still present between your TruGreen visits. If we were made aware of this, we would have offered a free re-service to treat those annoying weeds once again. I see that we performed your aeration/seeding and your routine lawn service in mid-September. I'm very sorry if your lawn professional placed the seeding in the wrong areas of your turf, but we did not apply herbicides to your lawn during this time due to the developing grass seedlings. All of our products and services are warranted by our guarantee, and if your lawn continues to suffer from weeds and/or bare areas, we would like this opportunity to turn around your experience. Please give us a call at 1-800-TRUGREEN or send us an email at customercare@trugreenmail.com. Thank you for your time and feedback. - Victoria
Reviewed Oct. 7, 2015
Very happy with TruGreen. My lawn is the best lawn in the neighborhood. I have received many compliments on my lawn. TruGreen specialists are very knowledgeable, helpful.
Thank you for your business! We are happy to serve you! - Brittany
Reviewed Oct. 6, 2015
Called TruGreen to service my pine trees this spring because they were turning a little brown on the bottom and I wanted to make sure they were taken care of so they did not die. I figured a professional would be the best way to take care of them. When I contracted with TruGreen they informed me that I would see a difference in my trees within two weeks. After the first service by TruGreen I called them after 2 weeks that I had not seen a difference in the trees. They send a representative over and she was extremely rude to me and I told her to left. They sent someone else over and he was nicer. He looked at the trees and resprayed them and said I should be seeing a difference soon. They continued to treat the trees. I kept telling them they are not getting better and now it is 3 to 4 months that they have been servicing my trees and they are all brown up to 8 feet high. One is even looks dead. They made my trees worse not better.
I have called them several times to inform them. Called today to speak to a manager and there is no manager only staff and they will call me back within 48 hours. I am so upset and disappointment in this company. I will never recommend them to anyone.
Thank you for informing us of this issue! Can you please send us your account number or phone number? -- Thank you -- Brittany
Reviewed Oct. 6, 2015
Job was required for work done and result are very satisfactory.
Thank you for your business! We are happy to serve you! - Brittany
Reviewed Oct. 6, 2015
My lawn is very green and full compared to my neighbors who do not use TruGreen. I love that my lawn is weed free and is healthy.
Bryan, We at TruGreen are happy to hear how satisfied you are with your lawn condition.Thank you kindly for taking the time out of your busy schedule to provide such feedback. --Brittany
Reviewed Oct. 5, 2015
We have been very pleased with our TruGreen service. Our lawn looks much better than it did before. The specialists who come for the treatments are professional, courteous, and knowledgeable. We have especially enjoyed Reggie **.
Thank you for your business! We are happy to serve you! - Brittany
Reviewed Oct. 5, 2015
You continue to spell my name incorrectly and your customer service people have told me 3 times you will change it but you have failed to do so. Your lawn technician was GREAT but your CUSTOMER SERVICE is TERRIBLE. At least spell my name correctly. It seems as if your customer service is only interested in continually sending me email marketing pieces and not actually correcting my account info. I've contacting your 800 # and local office to no avail. Please fix this and I'll gladly give you a positive review.
Thank you for your business! We are happy to serve you! - Brittany
Reviewed Oct. 5, 2015
I am gone majority of the time when they do come and service my lawn, but I know they do good work. My lawn is thicker and has less weeds in it. I enjoy my lawn greatly and I know it would not be like this without TruGreen.
Thank you for your business! We are happy to serve you! - Brittany
Reviewed Oct. 5, 2015
Thru this very dry period my lawn stayed good. It appears the right chemicals were used to keep the entire yard pretty fresh and green. Love it!
Donald, We are thrilled to hear that you are still happy with your TruGreen services! It has been our pleasure servicing you and we look forward to continuing to do so! Thank you for your business!--Brittany
Reviewed Oct. 4, 2015
As a Big Spartan, I love my lawn being so GREEN.
Joe, Thank you so much for your business! --Brittany
Reviewed Oct. 4, 2015
The best customer satisfaction.
Thank you for your business!-- Brittany
Reviewed Oct. 4, 2015
My lawn is very green. The specialist comes as scheduled.
Thank you for your business!-- Brittany
Reviewed Oct. 3, 2015
After 3 week, looks better.
That's awesome, William! I'm happy that you've noticed a difference in your lawn in such a short period of time. Thank you for choosing TruGreen! - Victoria
Reviewed Oct. 3, 2015
I've been a TruGreen customer for over 18 years. I have always been satisfied with my service. I'm impressed with the call I receive, telling me when my service schedule date. TruGreen Service Tech always explains to me application and service he is performing on my yard. He informs me of the benefits and warning for my pets and children. I'm always asked if I have any questions. Everyone I have talked to from TruGreen are very professional, extremely knowledgeable, very friendly, and always pleasant. I will continue to have TruGreen service my lawn. Thank You!!!
Wow, Shirley! Thank you for your continued faith and support in our services over the years. We owe our success to our tenured customers, and we are very thankful for our partnership with you. I'm so happy that you continue to experience the same customer service from 18 years ago. We look forward to servicing you for years to come, and thank you for choosing TruGreen! - Victoria
Reviewed Oct. 3, 2015
You do a great job.
Thanks for your feedback, Allen, and thank you for choosing TruGreen! - Victoria
Reviewed Oct. 3, 2015
Lawn looks much better. Lot less weeds and is growing thicker.
John, thank you for taking the time out to share your feedback. It has been our pleasure servicing you, and we look forward to improving your lawn season after season! - Victoria
Reviewed Oct. 2, 2015
Service is AMAZING and EXTREMELY RELIABLE. I love this service and will always trust my lawn to them!
Wow, thank you so much for your your kind comments, D! We truly appreciate your trust and support in our business! - Victoria
Reviewed Oct. 2, 2015
I am please with TruGreen's service and the way my lawn looks. I do not have the time to maintain my lawn and TruGreen meets that need.
Larry, thank you for allowing us the pleasure of servicing your property. We're honored that you chose us to address the needs within your lawn, and we hope to continue our partnership for you for years to come! - Victoria
Reviewed Oct. 2, 2015
The gentlemen are very nice, prompt, and do a great job on the lawn. I would like to get a few more tips on helping my grass be its best. But no weeds and great otherwise.
Kal, thank you for sharing your suggestions as this information is crucial to enhancing the quality of service we deliver. Our service summaries are usually left on the front door of the home after a service is rendered. Included on this summary are the types/amount of products used as well as any recommendations for cultural practices on your turf. If you continue to have additional inquiries about your lawn's specific needs, we encourage you to give us a call at 1-800-TRUGREEN, or you can reach out to us via Facebook and/or Twitter. Our services are warranted by our Healthy Lawn Guarantee, and should you prefer a more personable approach to your concerns, we can always schedule a lawn professional to meet with you on your property at no additional charge. I hope this information helps in the future, and thank you for your business! - Victoria
Reviewed Oct. 2, 2015
TruGreen is a very responsive company which addresses my concerns immediately. Their technician is very well trained and exceptionally courteous. All of my concerns are addressed almost immediately and I highly recommend TruGreen.
Thank you for sharing your feedback, Alan. We're so happy that our quality service alleviates your concerns in a timely manner. Thank you for your loyalty and support! - Victoria
Reviewed Oct. 2, 2015
Like the pre service notification calls. Lawn is doing well through the dry conditions.
Robert, thanks for your feedback, and thank you for choosing TruGreen! - Victoria
Reviewed Oct. 2, 2015
The yard is looking so much better. The guys come out and do their jobs without any inconvenience to us. If we feel there are any reasons for another spraying or application on the lawn, they come out without any problems.
Teresa, we've so happy that we've been able to achieve the results you were looking for within your lawn. I thank you for taking the time out of your day to share your feedback, and we look forward to servicing you for years to come! - Victoria
Reviewed Oct. 2, 2015
If you want the BEST, go with TruGreen Lawn Care and say goodbye to the rest! And don't worry, be happy.
Marc, thank you so much for sharing your encouraging review! We're grateful to have a customer like you :) - Victoria
Reviewed Oct. 2, 2015
A good experience. Perfect Service. Installed my heat pump and has performed maintenance twice a year since it was installed. We have not had a problem since its installation. Every technician who has performed the semi-annual maintenance have been very knowledgeable and efficient.
Thank you for taking the time to share your experience, Billy. It has been a pleasure servicing you! - Victoria
Reviewed Oct. 1, 2015
The grass is greener however when your techs show up and perform the service they leave the paperwork. The paperwork never says water or don't water. I have to call the local office to ascertain.
Thank you for sharing your valuable feedback, Gary, as we are always eager to enhance our customers' experiences. I apologize for the added inconvenience we cause after your services, and we absolutely will take your suggestion into consideration going forward. Thank you for your time and your business! - Victoria
Reviewed Oct. 1, 2015
Every TG visit this past spring/summer was very good. All the guys were friendly and answered any questions I had, very helpful lawn/weed tips! My Dad's lawn gets compliments from everyone who visits... Outstanding Service! I always recommend TruGreen services to everyone who asks!
Thank you so much for sharing your compliments, Judy. We are very appreciative of you and/or your father's business and referrals. TruGreen would not be as successful if it wasn't for customers like you. - Victoria
Reviewed Oct. 1, 2015
Both my lawn and shrub service guys are doing a good job and providing good advice; however, recently I received voicemail notification that tree & shrub service was coming out for a treatment and they never showed up or didn't leave a service ticket.
Joe, thank you for bringing this to our attention. I'm very sorry that you did not receive a phone call from your specialist to inform you that we would need to re-schedule your service. We currently do not provide cell phones to our lawn professionals, but we will soon be implementing new technology to our specialists to avoid situations like this in the future. We will continue to perfect your TruGreen experience and ensure that we deliver the service you deserve. Thank you for your business! - Victoria
Reviewed Oct. 1, 2015
Due to TruGreen, my lawn looks better than my neighbor's and is weed free. Prior to TruGreen, I used fertilizer weed killer from my home improvement store, I finally surrendered as the weeds were rampant and hired TruGreen.
Thank you for sharing your story, George! We truly appreciate you for teaming up with TruGreen to defeat those stubborn weeds and provide you with a lawn that makes you proud. - Victoria
Reviewed Oct. 1, 2015
Always a pleasure doing business with the #1 Lawn Service in North Mankato. Long-Term customer since 2005 other than 2010 when I used a competitor with UNSATISFACTORY results with weed control. Thanks TRUGREEN.
Wow - thank you, Gary! We are flattered by your comments and are honored to have you as a customer. We look forward to servicing you for years to come, and TruGreen thanks you for your continued support and trust in our products and services. - Victoria
Reviewed Oct. 1, 2015
The technicians have made my yard look 300% better than it did last year, (which was serviced by a different company) they have always listened to what my concerns are. When you call in for a service call, a technician is at our house within 2 days to get rid of the unwanted weeds that appear between scheduled applications. If you have questions about your yard they are able to answer them. Great Job!!!
That's awesome, Jeff! Thank you for sharing your positive encouragement in your review! We strive for excellence, and we believe the quality of our products and customer service separates us from the rest. Thank you for your faith and allowing us the pleasure of servicing your property. - Victoria
Reviewed Oct. 1, 2015
I would say that after two seasons of treatment, our lawn is definitely in better condition in general. We had so many weeds even though my husband would put down weed and feed. Now we have none or very few. During the spring and early summer season, people noticed our lawn and commented on the improvement. One neighbor even began using TruGreen because he observed a big improvement. I would like TruGreen to help us concentrate on a few areas of bare spots and to tell me how to get those areas growing well. I would also like them to tell me how often we should water during the summer so I can keep the lawn looking great throughout the whole season, avoiding brown/dead areas. I feel we started out great and then kind of fizzled around late July. I hope this is helpful.
Dolores, thank you for sharing your experience and concerns. We are very grateful that referred your neighbor to our products and services. I'm sorry that your lawn began to suffer from bare areas and discoloration. I certainly understand if you felt cautious about our services going forward. To my knowledge, many lawns in the Northeastern US suffered from drought or heat stress. This could be a contributing factor to the appearance of your lawn, but please bear in mind that your services are protected by our Healthy Lawn Guarantee. We will do whatever is necessary at no additional charge to you to correct any new or stubborn issues. I believe I have located your account based on the information you've provided. I will reach out to you privately to guarantee that this has been or will be resolved for you. Thank you for your patience and support! - Victoria
Reviewed Oct. 1, 2015
Great service and always on time. Great people to work with.
Thank you for your kind feedback, Robert! It's been our pleasure servicing you, and we hope to continue our partnership for years to come. - Victoria
Reviewed Oct. 1, 2015
Good job. Perfectly satisfied with the TruGreen Service.
Wow, thank you for sharing, Marvin! We are pleased to have you as a customer. - Victoria
Reviewed Oct. 1, 2015
My grass looked very nice all summer much better than when I used to do it myself.
Thanks for your feedback, Thomas! We're happy that we can make a difference on your turf while relieving you of maintaining the lawn yourself. - Victoria
Reviewed Oct. 1, 2015
Overall I'm very satisfied with the lawn treatments this year. I put grass seed down in March and it came up very good this year. The treatments and the rainfall that we received this year has made the yard look very green and full.
Norman, thank you for sharing your feedback. We are very pleased to know that our products and services have exceeded your expectations this year. Thank you for choosing TruGreen as your lawn service provider! - Victoria
Reviewed Oct. 1, 2015
I am completely satisfied with all aspects of TruGreen. The lawn looks very good and the specialist is friendly, professional and always on time. I receive a phone call the day prior to each treatment. Good customer service!
Thank you for your encouragement, Robin! We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thank you again for your business and support. - Victoria
Reviewed Oct. 1, 2015
Specialist has done a great job with restoring my lawn back to its natural look! Weed Free!
That's wonderful, Robert! Thank you for taking the time to share your experience and for choosing TruGreen as your lawn service provider. - Victoria
Reviewed Oct. 1, 2015
We did have a concern when we saw weeds after a couple of times, but we called and you came right out, and boom they were gone.
Thank you for sharing your positive feedback, Edna! Unfortunately, some weeds are more resistant than others and require several applications. Our free service calls are perfect for eliminating any new or stubborn issues between your routine applications. We appreciate your support in our services, and thank you for your business! - Victoria
Reviewed Oct. 1, 2015
I've been very satisfied with TruGreen's service. I've used them for years. If there is a problem, I call and they come out and take care of it.
Wow, Irene - thank you for your continued loyalty over the years! We truly appreciate your faith our business. - Victoria
Reviewed Oct. 1, 2015
My lawn looks great for a reasonable price.
Thank you for sharing your comments, Ned, and we look forward continuing our partnership! - Victoria
Reviewed Sept. 30, 2015
I can't believe the difference. They are now leaving what was done that day as requested and that they were here. I also get Voicemail of their plans for treatment of my now beautiful lawn.
Thank you for sharing, Christina! We do try to implement our customers' suggestions to improve the quality of the service we deliver. We truly appreciate your business! - Victoria
Reviewed Sept. 30, 2015
Scheduled time was notified by phone and application was done as scheduled. My yard has no weeds and is one the best in the neighborhood.
Daniel, we're so happy to hear that you have one of the best lawns in the neighborhood. Thank you for sharing your comments and for your business! - Victoria
Reviewed Sept. 30, 2015
I have received services from TruGreen for many years now. They have kept my lawn looking beautiful. From taking care of any critters that might seek to damage it to making sure the grass grows beautifully, TruGreen has responded to most of my lawn care needs. I appreciate their reliability and competence in maintaining the grass and trees and their promptness of service.
Angelene, thank you for sharing your positive feedback regarding your lawn services. We take great pride in our products and services and are happy to hear that you've received the results you deserve. The growth we've experienced over the years is because of customers like you who faithfully support our business. Thank you for your loyalty! - Victoria
Reviewed Sept. 29, 2015
I call TruGreen I believe 9/5/2015 because I was having a problem with bugs in my yard. I spoke to a male which explained everything that the company had, which was good. He was very knowledgeable. So at the end of the conversation he wanted to send people out to my home to start this lengthy progress helping my lawn I think it would have cost over $1,000. But I told him okay but to call me back on Monday to see where I stand. On Monday I said I just wanted the BUG CONTROL when he called me. The total cost $89.00.
TruGreen called me everyday to confirm they were coming out but I thought they were coming to do BUG CONTROL and that was not the case. When I got a bill it was for $222.00 for a process that I never asked for. To this day I do not know what I paid for and I never got the BUG CONTROL for my lawn. It was poor service because they never listen to what I said. I told them BUG CONTROL only. From the first conversation I never told him to go ahead and do whatever process he did for my lawn and then they want me to pay another 37.00 for something they put on my lawn that I did not ask for. Be careful what you say to them because they never play back the hold conversation when you dispute the charges. It was poor service messed up communication and they went with their own plans for my lawn and I have a small yard.
Beverly, I'm very sorry to hear that you did not receive what we promised you upon beginning your services, and I do understand how that would be disappointing for you. I was able to locate your account based on the information provided, and I have thoroughly reviewed our records on your customer profile. Our lawn professionals were unable to provide your pest service as your service agreement was terminated before we had the opportunity.On 9/8, I see that you contacted us and expressed your concern for the services active. Our representative explained that we would examine the call to compare the services you originally agreed to versus the active agreements on your account. Our findings show that you did agree to our TruShield Pest Control program, Horticulture program, and TruComplete Lawn program. On 8/21, our records show that you contacted us after your first service and asked for a free service call specifically for us to re-apply fertilizer and weed control, and on 8/28, we contacted you in reference to your aeration/seeding service included in your TruComplete plan and verified whether or not your property had a sprinkler irrigation system or an invisible dog fence. On 9/4, we were on your property to complete your aeration/seeding ($169.10) and your horticulture treatment ($53.12) for your shrubbery. These services total the balance due of $222.22. I'm unsure if or why you were told that you would need to pay an additional $37.00, and I apologize for that miscommunication. As we were performing your services, you initially agreed to EasyPay for automatic deductions from your credit card. For being a new customer, we provided your first lawn application on 8/21 for $29.95+tax, and unfortunately, your payment declined. Due to your dissatisfaction, we previously agreed to credit your account for half of your lawn service since you did receive the benefits of our products. The remaining half is now past due, and I will remove that balance today. All collection attempts should cease within the next couple of weeks. I did attempt to contact you directly and share this information with you, but my attempts were unsuccessful. Please contact us at 1-800-515-3380 if you have any additional questions or concerns in the future. - Victoria
Reviewed Sept. 28, 2015
I started service with TruGreen in May. I had very mild brown spots on my cedar trees. The tech said I had fungus. As it turns out, I had bagworms, a very common issue, but TruGreen did NOT treat for bagworms. When my trees got much worse weeks after their service I called them again. By now the trees looked much worse and were fully infested. Again the wrong product was used which does not target bagworms. My trees died as a direct result of TruGreen's negligence. They will not replace my 2 trees, they lied, they would. It take responsibility, and now they have stopped responding to me. They are ignoring me. This is a terrible company with horrible customer service.
The lawn care is no better. I have large brown spots on my lawn, either from brown patch, or from fertilizer burning the grass. I have called them to come back to remedy this, and they return, but there is no improvements. Their products are subpar, and techs are inexperienced. Either way, under TruGreen's care I have the worst lawn on the block, and dead trees that had been here for 11 years. PLEASE BEWARE AND STAY AWAY FROM TRUGREEN OR YOUR LAWN AND TREES WILL BE A TRUE BROWN!
Tamara, thank you for sharing your TruGreen experience. I'm very sorry that we were unable to eliminate the insects on your shrubbery, and I certainly understand how that would impact your confidence in our services. I've reviewed your account, and I see that you spoke with Jim on 9/29 who offered a settlement of $800 per our Healthy Lawn Guarantee. Our records show that you declined our offer, and we agreed to explore landscaping opportunities for estimates on correcting the issues within your property. I also see that you spoke with Jim again on 11/2, who advised you that the landscaper was unable to locate a tree to fit, and at that point, you agreed to accept our original offer. Your settlement should be received by you shortly. Please let me know if you require additional assistance, and thank your for your business. - Victoria
Reviewed Sept. 28, 2015
We always get good service from TruGreen. The individual who services our lawn is always courteous, tells us what he is doing on the days he shows up, and gets good results on our lawn.
Bud, thank you for sharing your TruGreen experience! We are lucky to have you as a customer. - Victoria
Reviewed Sept. 28, 2015
Before TRUGREEN started working on my yard, it was really sad. I had more weeds than grass. Now, my lawn is as nice as anyone's on my block. The grass is thicker and stronger than ever.
That's wonderful, Doug! Thank you for sharing your experience, and we are so happy to have you as a customer. We look forward to servicing your property for years to come! - Victoria
Reviewed Sept. 27, 2015
I have had TruGreen spraying for insects. I discontinued fertilization several years ago. 2 years TruGreen gave me fertilizer instead of spraying for insects. I called and it was rectified to my satisfaction. This week TruGreen did the fertilizer instead of the insects again. I called and was told I had to pay for the fertilizer but the insect spraying would not be charged. I stated I wanted services discontinued after bug spraying. TruGreen said they would not send anyone out to do the bug spraying since I would discontinue service. I am very unhappy with the answer. I want the bug spraying done at no charge and services terminated since TruGreen has messed up twice.
Bonnie, thank you for taking the time to leave your feedback. I'm very sorry for the inconveniences you've encountered with TruGreen as this is not the type of customer experience we wish to deliver. I located your account, and I do see that we performed a free insecticide treatment on your trees/shrubs on 10/14/15 and your services are cancelled as you've requested. Please let me know if you require further assistance, and we do appreciate your past business with us. - Victoria
Reviewed Sept. 27, 2015
We have always had great specialist and service and the lawn looks great.
Carolyn, thank you for your feedback and for your continued loyalty! - Victoria
Reviewed Sept. 25, 2015
I had 1 year of service. TruGreen did a great job in making my lawn healthier.
That's awesome! Thank you for sharing, John, and we look forward to maintaining our partnership with you for years to come. - Victoria
Reviewed Sept. 25, 2015
My lawn is one of the best in the neighborhood. Good job.
Thank you for sharing, Herbert, and thank you for allowing us the pleasure of servicing your property. - Victoria
Reviewed Sept. 24, 2015
I thought my yard would look better after having the lawn treated, but it looks worse to me. There are bare spots in my yard that weren't there before the treatments.
Sandra, thank you for taking the time to share your experience with your TruGreen services. I'm very sorry that your lawn is developing bare areas that were not there before. Your turf is protected by our Healthy Lawn Guarantee, which means that we will revisit your property at no additional charge if you are ever dissatisfied with the results of our treatments. I believe I have located your account based on the information provided, and I did attempt to contact you directly to have this issue resolved for you, however, my attempts were unsuccessful. Please call us at 1-800-515-3380 if you would like to discuss your concerns in the future. - Victoria
Reviewed Sept. 24, 2015
I am very pleased with the service that I am receiving from TruGreen. I take a lot of pride in my lawn and landscaping at my home. I receive many compliments on how nice my lawn looks. All the specialist sent to my home are knowledgeable, polite and more than willing to answer any questions.
Thank you for sharing your feedback, Ray! I'm happy to hear that you have been satisfied with your TruGreen experience and the results you are receiving from our services. Thank you for your loyalty, and it has been a pleasure servicing you! - Victoria
Reviewed Sept. 23, 2015
Our lawn looks great! It would be nice to have a schedule throughout the summer given to us, for month to month application.
John, thank you for taking the time to share your feedback regarding the results of your TruGreen services. In the past, we have sent postcards to our customers that included the dates of service throughout the year. Unfortunately, weather is the biggest determining factor when scheduling our services, so we felt it was best to begin notifying our customers with a friendly Trudy call the day prior to a service being completed. We absolutely value your suggestions and will be taking this into consideration to ensure that we are delivering excellent customer service in all aspects of our organization. Thank you for your business! - Victoria
Reviewed Sept. 22, 2015
Our lawn is looking more healthy each year. We appreciate the notices that we receive before the specialists come to service our lawn.
That's awesome, Jehan! Thank you for your continued loyalty, and we look forward to servicing you for years to come. - Victoria
Reviewed Sept. 21, 2015
One of the best looking lawns in the neighborhood.
Thank you for sharing your feedback, Thomas! It has been our pleasure servicing your property and providing the results you deserve. - Victoria
Reviewed Sept. 21, 2015
I love having a yard now instead of stickers. My animals can walk around without having a sticker in the paw. And it only took them 6 months to control it. Thanks.
Michelle, thank you for taking the time out of your day to review your TruGreen services. We're happy to hear that you now own a lawn that you can be proud of! - Victoria
Reviewed Sept. 18, 2015
TruGreen performed services without asking and charged me ridiculous fees. I never even signed up for these services!!
Shazia, I'm very sorry for the troubles that we have caused you with your TruComplete Lawn Plan. I believe I was able to speak with you via Twitter and over the phone on 9/21 regarding your concerns. Our records show that your TruComplete program included six fertilizer/weed control treatments, one grub preventative, and one aeration/overseeding. We received a call from you on 9/10 after we performed your aeration service, and you explained that you did not authorize this service to be performed on your property. At that point, we offered to investigate the call for quality assurance. On 9/11, our findings show that you did agree to all of the applications included in your service agreement. Since you did receive the results of the aeration/overseeding, we offered to split the balance due from that service, and I see that we received your payment for the remaining half on 10/19. We hate to have lost your valued business, and I hope that this information was able to alleviate any possible concerns regarding your experience with TruGreen. Thank you for your time. - Victoria
Reviewed Sept. 18, 2015
After the application of weed and feed, we were hit with an abnormal amount of rainfall which may have leeched the treatment into the soil rather that have had the roots absorb the product. We shall see after a week or so to evaluate the application and perhaps may need another dose of the chemical to be effective.
Richard, we're sorry to hear that your service may not have been as beneficial as we would have liked. This is why our guarantee separates us from other lawn service providers. Feel free to share your service concerns with us and ask for a free re-service! - Victoria
Reviewed Sept. 18, 2015
Technician knock on the door to let me know what work he was going to do. Technician done a full yard aeration and seeding. The work was done properly and in a reasonable amount of time. He then followed up when the work was completed.
That's awesome, Paul! We strive to provide the best for our customers. Thanks for taking the time to share this information! - Victoria
Reviewed Sept. 18, 2015
I have had the TruGreen service for some time now and being very satisfied with their results, will continue using it! Very professional and polite people who know what they are doing make it a great experience!
Joseph, we couldn't be more pleased to hear that you've had a great experience with TruGreen. We truly value your business, and thank you for your continued loyalty and trust! - Victoria
Reviewed Sept. 17, 2015
September of last year I paid for an entire year of service in advance along with aeration. The weeds have never gone away despite having to return on more than one occasion after complaining. I called last week to ensure my service was cancelled after getting a bill and was told it would be taken care of and the upcoming scheduled service would be fulfilled at no charge. I was clear that in no way was I authorizing this to be a continuation of service. Now I received another bill and when I called they stated that I should have read the back of my statements. UGGGG!!! The Reason I Pay Everything A Year In Advance Is So I DON'T have To Read My Mail... Rep on the phone at branch #5065 was less than empathetic and kept reciting the policy!!!
Brad, thank you for sharing your experience, and I am very sorry that we were unable to eliminate the weeds within your property during your time with TruGreen. Depending on the species and resistance, it may take several applications to successfully remove annoying weeds. This is one of the benefits of our warranted services as we would hate for our customers to continue paying for treatments without receiving the desired results. I've thoroughly reviewed your account, and I do see that you prepaid for your lawn and horticulture services in September 2014. Our records also show that you initiated an annual Potassium treatment in December 2014 which was not included with your earlier prepayment. I see you contacted us in July regarding the broadleaf weeds present within your lawn. As part of our Healthy Lawn Guarantee, we completed a free re-service specifically to treat those problematic areas for you. Although weed control is included in each of your lawn services, it is ultimately your responsibility to notify us 7-10 days after a rendered service if the weeds remain. On 9/8, it appears that you contacted us and expressed your confusion regarding the invoices you had received. We informed you that your prepay credit had been used up and that our services continue from year to year unless we are otherwise notified. At that point, I understand that you asked to cancel your services, and we did offer a discount due to the lack of results to which you agreed to resume. We were again contacted by you on 9/18 to terminate your services with us, and as a gesture of good customer service and your dissatisfaction, we did remove the past due balance of $143.00 for one lawn treatment, one Potassium treatment, and one horticulture treatment. Your services with us are cancelled at this time. We hate to have lost you as a customer, but please let us know if there is anything else we can assist you with in the future. - Victoria
Reviewed Sept. 17, 2015
Specialist is courteous, does the complete lawn. Our lawn is as expected --- we do not water it. At the start of the season our lawn comes up green and beautiful. TRUGREEN, at no fault of their own, cannot control the weather. Most of the year our lawn is outstanding.
Thank you for sharing your feedback, Charles. We're so pleased that you've been satisfied with the results we've provided you. - Victoria
Reviewed Sept. 17, 2015
We have received fantastic personalized service from TruGreen for over 5 years. We have been serviced by the same service tech since the beginning. It's fair to say any company can treat your yard but few know how to correct unforeseen results. Eddie ** is one of the few. A++ service.
David, thank you for taking the time to share your experience. We are so pleased that you have allowed us the opportunity to service you lawn for over 5 years, and we hope that our partnership will continue for more years to come! - Victoria
Reviewed Sept. 17, 2015
The technician was very professional. My only concern is that I continue to have a terrible infestation of nutsedge.
Russell, I'm sorry to hear that you've been battling nutsedge within your lawn. We understand how frustrating that can be, and please bear in mind that our services are warranted by our Healthy Lawn Guarantee. If you do not see a decline of those stubborn weeds after 7-10 days, call us and we'll send a lawn professional to re-treat those problematic areas. Thank you for your feedback! - Victoria
Reviewed Sept. 16, 2015
Use TruGreen if you want a consistently attractive lawn.
Thanks, Paul!
Reviewed Sept. 16, 2015
My yard needed help. Over the course of the treatments in the summer, it is getting much better.
That's awesome, Randall! Thank you for choosing TruGreen. - Victoria
Reviewed Sept. 16, 2015
TruGreen is like Santa Claus: The service is done when I'm not around and brings good things in the form of a no-weed lawn. Last year when I bought my house, the lawn was pretty much all weeds and very unattractive. This year there are no weeds and if we have enough rain, my lawn looks great. On the few occasions when I've been home and TruGreen has come, the specialist has been friendly and professional. I'm very pleased with TruGreen.
Wow, Susan. Thank you for sharing your encouragement! We eliminate the stress that comes with the maintenance of a beautiful lawn, and we're honored that you chose TruGreen to care for your turf. We sincerely appreciate your business, and we look forward to seeing your lawn improve further! - Victoria
Reviewed Sept. 16, 2015
Consistently good work.
Thanks for your feedback, Carey! It's been our pleasure servicing you. - Victoria
Reviewed Sept. 16, 2015
When we purchased our home 17 years ago the lawn was being treated by a professional service and was beautiful. We discontinued the service as my husband is a do it yourselfer. After struggling to maintain a plush weed-free lawn, we felt as though we were fighting a losing battle with neighbors on both sides who really didn't care, we decided to bite the bullet and call TruGreen. We couldn't be happier. We have had 3 treatments and are already seeing results. If you care about the appearance of your property as we do, don't hesitate. It's worth the cost!
Nancy, thank you for your positive feedback! We're delighted that you chose us to relieve you of the struggles of maintaining the lawn yourself, and we hope that our partnership continues for years to come. - Victoria
Reviewed Sept. 14, 2015
Titus is an outstanding service rep. He always does a good job and speaks with us about our service if we are home.
Thanks for letting us know, Eddie! We are pleased to hear that we have offered you excellent customer service. Thank you for your business and support. - Victoria
TruGreen Lawn Care Company Information
- Company Name:
- TruGreen Lawn Care
- Website:
- www.trugreen.com