TruGreen Lawn Care Reviews

Thank you. Seems like most of the what was killed out was crabgrass and not bermuda. Didn't realize I had so little bermuda and so much of the crabgrass. Planting some seed and hoping for a better lawn.

FINALLY got a response from the local Office in Texas. Thanks to the customer service rep in Utah call center. A lady by the name of Nancy worked VERY HARD and got RESULTS. Soon I will have a lawn replanted. KUDOS to NANCY. Thank you so much.

Trugreen has been doing a wonderful job for us for the past few years. They have great customer service and just seem to be very knowledgeable about the work they do.

2/27 first lawn treatment. 3 weeks later, all 23 of my wax leaf privet hedge were dead. 3/25, I told my specialist Jason. He came out, said he would put a request in for his manager. Several messages with no call back later, Nathan comes to evaluate. He says it obvious what has happened and apologizes. He wants to do a heavy fertilizer and see if that works. We would know within 2 weeks if it brings them back. He assured me if it doesn't he will have them replanted by the end of April.

Joe has taken care of our lawn for several years and we think he does a great job. Good man to work with.

Hmmm, Where to begin? We had a great big green Bermuda lawn with a few weeds in it. So when the neighborhood association put out a notice that they were going to create an award for the best lawn, I thought I would do my part. I called the "experts", In comes TruGreen. Sign up for the year they said. "We are the experts," they said. After the first treatment we noticed that the weeds were not having any reaction to the treatment, however the grass was dying. We called and notified them. "Don't worry, we are on the job," they say. "We will come and treat your lawn again. That should do it." Well it did. The second treatment killed more of our lawn and increased the weeds! Again we called. "Please send a supervisor out to look at what is going on."

I have nothing negative to say. As I say, your techs are there when they say they are going to be there. Very courteous all the time and do their job and leave notes.

We've been using TruGreen for two years and are highly pleased with the results.

We have been satisfied with TruGreen to this point. Thank You!

I really need my lawn to have professional care. It's big & I do not have time. I discussed my needs with them in the Fall of '13 and they made me so mad, I refused to accept their calls anymore. They had no idea what they were talking about, would not listen when I told them they were grossly underestimating the size of my lawn and all they were concerned with was getting my credit card number. They did not want to discuss any of the specifics of what they were going to do. This Spring I tried again and got more of the same and they still were not even close on the square footage.

I received a courtesy call and email notifying me that the tech would be out to treat my yard. Service was completed without any inconvenience for me. My yard remains one of the best in the neighborhood as has been the case for the past few years since signing on with TruGreen. It should also be noted that I have a hybrid Bermuda yard in a Fescue dominant region.

Every time I have ever had an issue, the person I approached listened and solved the concern. Your employees care about the concerns of the customers - thank you!

TruGreen treated my Centipede and St. Augustine lawn for approximately the past year. This Spring the lawn did not green back up. It had apparently died over the winter. Parts of the lawn are desperately trying to survive but my front yard is a total loss. TruGreen does not return phone calls. I have been able to meet with a manager once. He acknowledged the problem but never apologized. He said he would need to talk to his manager, but I never heard back. Beware! If these folks mess up, they disappear!

James ** was great and helpful.

My lawn is looking really good right now. One of your competitors was walking door to door and asked who I used because the lawn looked so good. When I told him it was Trugreen he said he was surprised. I told him how Trugreen really got my trees and bushes doing good also. It would be nice to see better pricing for customers under contract for several years on services for things like aeration, de-thatching, etc.

Our lawn looks better than it has in years. And since it looked great LAST year thanks to TruGreen, that's TREMENDOUS! Our Specialist's name is Brad, and he makes sure there are no bad spots or issues whenever he comes by to service the lawn. I recently went golfing with a neighbor, and he introduced me to his friends as "my neighbor that has the lawn that looks and feels like green carpet." That's how nice it looks and feels.

What a great company - excellent service, good results, at a very good price.

Our representative is very nice and he does a great job.

Mostly Satisfied. We have some dandelions and crab grass. We are happy with the color and the overall health of the lawn.

I have received junk mail from TruGreen beginning last year when I purchased a new house. This year, once again the junk mail began to show up right before grass cutting season. I have never contacted TruGreen which you would think should tell them I do not want their services and yet yesterday, 5-15-2014 one of their salesmen decides to show up at our home. My wife was home and watched as he rang the doorbell and when no one answered "Fred" phone number ** decides to trespass on my property and check out my Crabapple trees in the front yard. He then leaves his trash at my door informing me the trees are in trouble and to "Look at the Leaves".

Lawn looks great so far. TruGreen is responsive to customer satisfaction.

TruGreen gives us excellent education on what we want from our lawn. They also maintain our lawn treatment plan as discussed. I think the value is good because our lawn looks much better than it did before TruGreen. There are some mistakes with documentation/receipts -- listing our treatment as pesticide when we get natural organic.We wish TruGreen could do landscaping since they are so good with lawns! But we understand -- focus on what you do well!

The technician found me in the garage and explained what he would be doing. Since the application. one of my neighbors said he was going to come down to my house and plant some dandelions because it looked so green and didn't have hardly any dandelions. The lawn looks really good. The only bad thing is we're cutting it every couple of days.

I am more than reasonably pleased with TruGreen service. There are still some bare spots in the lawn that need to be addressed. The specialist took extra time to hand over-seed bare spots, however, most are still there. When I have had the chance to talk to the specialist, I have been impressed with the knowledge and his desire to have my lawn looking great.

I just started using TruGreen recently and I can see improvement in my lawn already!

I hired them and told them specifically not to treat my backyard - only the front and sides. I have small dogs that use the backyard that are older and I did not want to expose them to chemicals. I got home today, 5/15/14, and saw that they came and treated the front and sides. I opened up my back door to let the dogs out and saw the "lawn treated" sign in the back and could smell the chemicals. They had been there 5 minutes before I got home and there were my dogs in the yard. I fired this mickey mouse company on the spot and demanded my money back. Maybe they should hire people who can read or who give a crap!! Don't ever use TruGreen, their employees don't care - just spray and move on. JERKS!

TruGreen service persons are always friendly and helpful. I often wonder how they manage to get all they accomplish done so quickly and without fuss. My lawn is becoming more and more weed free - and given the hardships that the clay soil and shaded area cause, I have a greener lawn than I could otherwise expect. Routine service calls are scheduled for me and, since I have an accessible yard, I never even have to think about lawn care. Just one less item to worry about! The sum total is that I still think this is a good bargain, and I come from a generation of notoriously tight fisted consumers!

I am pleased with TruGreen. When they say they are coming, they are there.

My lawn was okay. It was greenish with good rain and sun but it was never full or healthy looking. NOW, it's GREEN, FULL, and healthy! It looks awesome and feels awesome. I routinely get comments.

My yard looks wonderful right now, and hopefully it will continue to stay that way.

Doing a fine job.

We have had TRUGreen services for the past 6 years now and have the most beautiful lawn in our neighborhood. We have always been very pleased with the timely service and results of our lawn treatments and care from TRUGreen. In fact, almost all of our neighbors now use TRUGreen for their lawn care service.

Work was done in a very professional manner and worker definitely knew what he was doing.

I started using TruGreen in the 2014 season. Big mistake. After two treatments and a respray I wondered why I was not seeing results. Being a certified applicator myself I know it does not take that long if the proper treatment is done. But on the third treatment I found out why I was not seeing results - because the technician was not actually spraying my yard, just leaving me an invoice. Both I and my neighbor witnessed this so I called into the local office immediately and was told that I would receive a phone call the same day from the manager, which I did not. So I called back the next day and was assured I would receive a phone call but did not. Finally I received a call three days later and was told I was lying about what has happened. So I canceled my service and now I will be taking the next step to receive my money back. Don't use this company.

Happens without my thinking about it. Don't realize how good it's working till you skip a year. Easy to be fooled into thinking it is not needed.

I was having a small problem and my technician called immediately to address it and quickly scheduled an appointment and came out to address the issue.

I have had TruGreen for over 10 years and they have always done an excellent job for me. Any problems they respond with no questions and also tell me why the problem exist.

I've only ever had Trugreen treat my lawn and shrubs. I'm very happy with the appearance of my lawn.

Trugreen drivers are always ready to listen to the needs of the customer and are among the most polite people who come to our door to do any service of any kind. This is a major plus for Trugreen. Keep hiring good people, treat them well when they treat customers with an attitude of caring and doing a job that pleases the customer.

Hopefully this 2nd application will take care of the dandelions that seem to be popping up. Otherwise, the lawn is looking green and healthy. Let me know if you have any ideas or tips. Thank you.

Our lawn had lots of issues before using TruGreen but now we have a lush green lawn. Now the grass is greener in our yard! And weed free.

Corey was friendly and quickly completed the treatment of my lawn. I mentioned that I was getting weeds from the neighbors so he paid special attention to the edges of my property. My grass has improved tremendously since I started using TruGreen. My lawn sticks out like a "green thumb"!!

Money well spent. TruGreen provides us with a beautiful looking yard. Because of their services we can enjoy our family time and not worry about how much and when to fertilize our yard. Our yard is in great hands. Thanks so much!

I have been trying to get TruGreen to get rid of the weeds on my yard for over two years. They faithfully retreat and the weeds remain. Now something has changed and I have been between 15 and 30 minutes to get through to someone. I even called the commercial phone number and was immediately answered to be told they could not help me, but they could have someone from the residential department call me back. They never did. Eventually I did get through. A manager even came out and explained they can get rid of the weeds that I have in my yard. They retreated again. This time, I was home and watched the service person walk across my yard leaving long gaps between the areas he walked. After seeing this firsthand, I know why I still have weeds in my yard with TruGreen. I am now in the process of contacting other companies that my neighbors use. One said he had the same bad experience with TruGreen.

I have had scheduling issues in the past. So far so good this year.

We receive many compliments on our lawn. We are happy that Trugreen Lawn Care is what keeps our lawn lush and green! We are very pleased with the service, and the guys are always very friendly and knowledgeable when we have questions about our lawn, shrubs, or trees.

I highly recommend TRUGREEN for anyone wanting a fresh start to have a beautiful lawn. TRUGREEN specialists tell you exactly what you need to do to maintain a perfect lawn. They also have answers for any questions you may have. What I really like is, they are prompt in getting back to you when you call them. We are happy.

The specialists have been here on time and both friendly and professional. If we didn't have direct contact they leave great instructions and suggestions about the care of my lawn. My lawn has greatly improved since I came back to TruGreen. At one point I was considering having my lawn completely redone with sod. The specialist I spoke with from TruGreen said that he felt that your care could bring my lawn back which it has. I believe that the services rendered by your specialists are well worth the money.

Our Tru Green service is very good w/ Roger!

TruGreen is true to its name. My lawn has never looked more attractive. What impresses me even more is their determination to return to retreat a lawn that is still showing some weeds.

The visit went well. Noticed weeds shortly after it was serviced. Called for a follow-up and it was set up immediately.

We feel TruGreen is an excellent lawn provider and has done a wonderful job over the years that we have had them. Our grass was originally sweeping from a barn floor and now it is a plush green healthy beautiful yard. Thank you, TruGreen for being an upstanding company.

I have been using TruGreen Lawn Care services for a number of years . My lawn was a mess when I first called TruGreen . Thanks to specialist # ** Justen **. He is very helpful as to what to how I should cut and water my lawn. He is also very pleasant to to talk to. Of all the specialists I have had, he is the best.

For several years I have continued to have TruGreen care for my lawn. The products have maintained weed control and increased the lawns density. All the specialists and administrative personnel have been highly professional. The specialist keeps me inform of my lawn condition and the applications. Very pleased.

My grass looks better than my neighbor's (he owns a professional lawn care business). You just applied my second application. My first application was on weeks before my neighbor's. He thatched and raked his lawn, I didn't and my lawn still looks better than his!

The service we receive is exceptional and the quality helps us maintain our property in good order.

Lawn looks great, good customer service, and prompt service.

I have received many compliments from neighbors on the look of the lawn since using TruGreen. :-)

A salesman visited us 2 weeks after we bought our house. He said that for $29 we could have our first treatment then $40/m after that. He said weeds would curl within 8-10 days. Got our 1st treatment then 2 weeks later another and we got charged another $40. We have tons of weeds and when I called I was told (rudely) that there are no results for 2 seasons. That's a far cry from the 8-10 the salesman told us.

I've written this on another survey, but I'm going to say it again. The front lawn looks beautiful! but portions of the back and sides are only so-so while others are great. There are areas that look like they were very skimpily gone over in that they have weeds and/or are not nearly so green looking. I would think that the technician would put more material on the areas that look more poorly.

I purchased package at the beginning of last week. I was promised 1st application would be complete by Friday. Well...Got a call Friday that they canceled. No communication whatsoever on when they were coming back. Monday rolls along and still nothing. I call and they tell me I'm on the schedule for today (Monday). Guess what? It's Monday night and no one came. I still have no answers on when they will be coming. At this point I am ready to cancel.

Three days after my first treatment to my just over 1 year old lawn my house became infested with Clover Mites. My pest control company said they most likely came from whatever was sprayed on my lawn. TRUGREEN said it wasn't their problem, they didn't cause it and I needed to call my pest control company to deal with it. Issue resolved, canceled TRUGREEN Services after one treatment. Poor customer relations. Poor response to my call to the company. I will pay the additional $175.00 to my pest control company to spray for these bugs and be rid of TRUGREEN.

My yard is very green and free of weeds. My neighbors all compliment me on my yard. My rep is professional and friendly when I meet him. Often the work is done while I am at work but I always get a call that they are coming. Any time I have had an issue--like weeds coming back quickly or not spraying on other side of sidewalk--it has been resolved quickly. I checked this summer on a competitor's prices and was shocked--it was double what I pay now.

Had 5 treatments last year 2013.. My yard is two thirds dead. Getting a response of winter kill, no-way. Every neighbor treated or not treated have mow-ready yards, not mine.. Waiting for rep to show up and explain. I have taken great pride in my yard because I have a business at home and over the last 19 years clients say, "what a beautiful yard".. This is my second season with Trugreen and never have I had this issue. I won't be checking the attorney box yet until I have seen what the rep says. Have already taken pictures of my yard and the neighbors that border my yard..

While I do get notifications when my lawn specialist will be coming out to perform service I rarely see them due to my work schedule. This is not at all bad thing, in fact I prefer knowing ahead of time when they coming since I make sure my dogs are inside. I read the details from the packet left on my door and if I have any concerns I will contact TruGreen to discuss any items I want clarified.

I have had a horrible experience with TruGreen. Nothing has gone right from the first time they came out. I signed up with the the middle package. 1st treatment was supposed to be aeration and overseeding. It wasn't. Then they came back out to do it, didn't say what guidelines were for watering and I got charged the full price, which I should have been charged the per application fee because it was in my package. To top it off, I can't get a hold of them because they are closed and my account is overdrawn because of them taking it out.

Trees and shrubs look good every year. Jason leaves info if we are not home to better our landscape. Great service.....

My yard has a lot less weeds and hopefully TruGreen can come and finish off the rest. Would like to see my specialist every once and a while to talk to them personally.

Review again in 6 months time.

I have used TruGreen for many years and am satisfied with their service. Sometimes they forget to treat a portion of my property that adjoins my neighbor, so I have to call for a repeat treatment but have always had a prompt & courteous response time. If they use the same technician -- that is helpful -- because they get to know the property they are treating. So far this year, I have had all different techs serving the treatments. Let you know as the year progresses if I remain a repeat customer.

No weeds, Green grass, No extra work for me.

Excellent service and job quality. Of course would like to see it cheaper. Would also like to see something that would ensure killing of ants, etc.

Really good company.

Color the second treatment is very good. Too many weeds with the first treatment. Now all looks good.

My lawn feels very thick when walking on it. For the most part weed free and those that are present are currently wilting from the latest application. I can't say anything bad about our lawn technician, Josh. He is professional and thorough and always has time to listen to any of my concerns. I had some damage from grubs last year because I didn't get the application for them but even those areas are starting to fill back in. Overall, very satisfied with the way my lawn looks and feels.

I am pleased so far with the care.

I had a salesman come to my house and say they could treat all the weeds in my lawn including on my hill. When the technician arrived I wanted to make sure he was on the same page, when I told him the hill too he slumped his shoulders and complained. He didn't know what kind of weeds are in my lawn. He was just throwing stuff out there. I'm a farm boy, I know my weeds. Every time I caught him he threw out another name of a weed, then finally said it's grass!! Then just walked away from me! Needless to say he didn't treat my hill AND I was charged the full amount when I was told if I signed up for autopay I would be charged 29.95. I have put in multiple calls and still have not heard back from the manager that I was told would be contacting me. Their technicians come up, ring the bell and go right back to their truck. They don't give you time to even get to the door. I was told they would explain things to me, not the case, plus he didn't know what he was saying. Very upset with my whole experience, wish I had read reviews before hiring them. Now I got a big mess.

Reliable and good professional lawn service.

When Truegreen comes, the grass gets good treatment and benefits. Years before I had some bookkeeping problems, and still unsure of the exact balance owed. But that is no big problem.

I think the service is great. Our friends and some neighbors tell us we have the best looking yard on the street. Am not home most of the time when the specialist comes, but when I am they are very friendly and professional.

TruGreen reps are courteous and professional!! I am just waiting to see if the chemicals live up to the promise.... But that takes time.

A yard that is starting to look good.

Front lawn looks better. Some weeds are still there but not as much as before.

TruGreen communicates well as to the schedule of services. In addition, they come on time and perform the services as contracted. The specialist communicates as to the services performed and the follow on maintenance recommended.

We believe we get a quality service for a reasonable price. Saves us time and money and the lawn looks great.

Mostly satisfied and would recommend your service.

I am very happy with TruGreen service. I like that the technician always knocks on my door for any issues I might have. I also like a call coming to me when service will arrive. My technician has done a good job covering all my lawn and I am very satisfied with TruGreen.

Billing question - Got satisfactory answer.

We shopped around for service to enhance the appearance of our property and were able to secure services with Trugreen. We thoroughly explained what weeds we have, what our expectations were, and were assured there was a program specifically designed to accommodate. They came and did the first application and within 2 weeks time, the amount of of dandelions and violets had multiplied. We called customer service and were told this is normal, they use a chemical to enhance the problem areas so they know what do to for the next treatment. Honestly, sounded like a logical explanation so we agreed to allow them to come back and retreat the areas.

I like the notification of when they will be coming!! They come and get the job done!! Leaving suggestions on what we are to do helps also. Have been very pleased with this company!!

The only problem that we had was last year when our lawn was burned after an application. After many phone class, we were finally given 1 free application.

True Green does the job that you want for your grass and trees. Tru Green applications make the lawn and shrubs look the way you want them to look. They give you a fair price for what they do, and guarantee their work. Could not ask for more.

Receive a phone call saying they would be there on Wednesday May 7 2015. Never show up. They was on Darby Rd. doing other yard but never did mine. (Why)

A salesman was in our neighborhood and came to our house. We were already a TruGreen customer so he said is there anything I can help you with. We showed him our front lawn where their guy has been spraying and killed all the dollar weeds. However, now it is all dead and grass missing in areas, etc. He said no problem, we can put sod down. I had just called TruGreen asking about sod because my friend had recently told me they we having TruGreen put down sod. TruGreen told me they do not do sod. This salesman at our house said they do.

Our lawn was treated today and I had left a note Attn TruGreen on the front door regarding the bare patches along the south side of our house. I wanted to know if they thought this could have been a lawn fungus, disease etc. and why we would have the bare patches. I never rec'd an answer that I know of; my husband was home but he said he never heard the doorbell ring. Also would appreciate my stones being returned to the landscape along my walk, etc. I know you are busy but I would appreciate the follow-thru. On the other hand, your products have improved our bushes and we are anxious to see how they respond after the harsh winter. I am very particular w/ our home and how we spend our money on lawn care. Whenever I talk w/ a rep, they are professional and the problem is addressed!

Excellent service. Technician explained everything he was going to perform. Very knowledgeable.

Friendly, has the knowledge and the yard looks great.

I ask for the service to call in advance because we have kids. They do without fail and then I can schedule other events for the day to keep them off of the lawn. Lawn looks great. Good tech, great service!

Steven ** is one of the most knowledgeable employee who works for TruGreen - sharing information and educating me to keep my lawn and plants in the best of condition. My money for the treatments is well spent. It's nice to have a great looking lawn.

My lawn has looked good ever since I have started using the service. I especially appreciate the weed control because my lawn remains free of weeds for the entire year.

I signed up with TruGreen about 3 years ago and dropped them when they had a problem keeping to a schedule and generally was not impress with their product. After about 13 months TruGreen called again and said they have improved their product and also update all new scheduling software. So I gave them another chance. The schedule was for every 6 weeks. After the first application they called me and said they have scheduled me for a visit - just 3 weeks later (already starting an off cycle schedule not sure if it was to double their money or what?).

Love the service. Kris is great. Lawn is looking good, but the weeds are very plentiful this year.

I used TruGreen for several years. Each year, I had ordered and paid for the service at the beginning of the season. I was happy with the condition of my lawn in the first year, but in subsequent years and especially last year my lawn was increasingly being taken over by weeds and the service guy didn't seem especially interested in treating the weeds. So, I decided to use a different service this year. Imagine my surprise when I got a bill for $50 from TruGreen (no advance notice they were arriving - and I'm not even sure if/when they came). I called them about the bill and was told that they "automatically renew." They were unwilling to remove or reduce the charge because I hadn't called them to cancel. Of course, I did cancel on the spot and would never use them or recommend them. Hope they enjoy that $50.

We are pleased with the service and the prices.

Specialist was timely and efficient in providing services called for in my annual contract.

The service technician came to our front door to announce his arrival before commencing work. He asked if we had any questions about our scheduled lawn care and inquired about any lawn concerns we had at this point in the season. I shared with him that I was well pleased with the appearance of our lawn and bushes which are both on programs with TruGreen - and he was happy to hear that feedback. He proceeded to begin work, and as I was leaving to go to work myself, I noticed how carefully and thoroughly he was applying the application to our lawn. Watching him work for that moment, I certainly had confidence that he was doing a good and proper job.

The appearance of my lawn has steadily improved since I began using your services. Now I'm always getting compliments from my neighbors, family, friends and from strangers passing by my property about how healthy, beautiful, lush and green the lawn looks. I can always count on knowing when my Associates/Specialists will be servicing my lawn because of the telephone and email notifications I've received in a timely manner days before the next Application is applied (depending on the weather). Should I need to reschedule a service appointment I never have had a problem making changes and being accommodated by TruGreen.

Since switching my lawn care service to TruGreen I have seen a significant increase in my lawn's thickness and overall appearance. After each application my technician always leaves me personal tips and advice on how to help improve and keep my lawn looking beautiful. I really appreciate all of the work my specialist puts into helping me create the perfect lawn and thank TruGreen for keeping their prices competitive so I can continue to afford the services! I would not hesitate to recommend TruGreen to a family member or friend.

I have used this service for several years. They are dependable and professional. I am happy with the service they provide.

Short and sweet. I am very pleased with the lawn care you provide. The grass looks great.

The TruGreen representative always stops by the door to see if we have any new issues. He is very knowledgeable and patient with our questions.

I would recommend this company. The staff and customer service is very friendly and always ready to help.

I began doing business with TruGreen in January. They have treated my yard several times all without calling ahead for me to unlock my gate so they could access the backyard. I now have the worst looking grass in my neighborhood and there are large patches that seem to be completely dead. I spoke several times to my rep, John **, but cannot get a timely return phone call and/or anyone to look at my yard. I called customer service this morning and was told a manager would call me in 3-4 days. I am amazed that business is so good that TruGreen can afford this lack of customer service and expect to stay in business.

Last year, our front and backyard were fine except for some brown patches in the backyard. My husband has always treated them before, but he had become disabled. So I called TruGreen. It took 3-4 treatments before it worked. So I decided to get them to start treating my yard. I was looking forward to a green and plush yard come Spring after all the different treatments they said my yard needed. Instead, half the front yard is dead, and the backyard looks depleted. They say they guarantee their work, but after a couple of times I could see that whatever they were putting on my yard did not improve things. Needless to say, I have to hear my husband repetitively say, "I could've done much better myself."

I have cancelled my service with Trugreen lawn care after receiving their services since the fall of last year. My lawn is horrid with weeds that I did not even have prior to Trugreen. Grass is all but dead. 700 dollars and my yard is officially the worst looking yard in my neighborhood. Tired of my neighbors asking me what I did to my yard. The weeds are unbelievable. Maybe others have had success but based on the reviews, there are not many. Customer service was polite and tried to talk me into staying with them. Said a manager would contact me. I told them not to bother because the manager has been out to my house and if he nor his staff cannot see that my yard is worse, engulfed in weeds and dirt and they did not make an effort to correct it on their own, then they clearly do not know what they are doing or simply do not care. Its obvious they have ruined my yard. If I and every other person in the neighborhood can see it, then they did as well. I Should have done some research. Trugreen has over a 90% dissatisfied rating. My yard is embarrassing. To future clients please do some research first, learn from my mistake.

Even though there were several issues with the service, I am impressed that the customer care department processed my refund quickly and even followed up. Maybe worth another shot down the road.

I pre-paid for an entire year. I just hoped that by purchasing this service, I would have luscious green grass. Quite the opposite - my lawn is ruined. After the 1st treatment, the weeds grew taller, after the 2nd treatment all my grass died. The height of disappointment came when I received a ticket from my HOA for unkept lawn. I called Tru Green & the customer service rep told me that they did everything they were supposed to - that's a lie - YOU KILLED MY GRASS!!! I requested a refund - never again!!!

I became a TruGreen customer several years ago after they purchase Happy Lawns who was servicing my lawn at the time. Since TruGreen has taken over the lawn has gotten worse every year. I was a prepaid customer for lawn and tree and shrub but cancelled the tree and shrub 2 years ago after repeated attempts to contact a manager with no return calls.

We live in a home that is less than 2 years old and one of the best lawns on the block (judged by our neighbors.) We signed up with TruGreen because we intended to do a lot of traveling this summer. We got sucked in by the pitch of them doing a Lawn Analysis. We told the salesperson that we had Applied Scotts Weed and Feed the previous week and were concerned about two weeds in our yard; Dollar weed and crabgrass. The application of weed and feed and the two weeds were both on the contract. The day after the contract was signed, they showed up to spray the yard for weeds. Two days later, grass started turning brown. Called the office on Monday to ask about the program and how it would be administered and asked about the brown spots.

I set up an account with Tru-Green several weeks ago while the weather was still cold. Shortly after a man came and sprayed my front yard for weeds. Days later I noticed my grass dying. I called the local manager and his decision is that I have a different type grass from any of my neighbors and the type I have just didn't make it through this cold winter. Never mind that my backyard looks good because they only sprayed the front. Any of my neighbors will tell you that our front lawn always looked as good as theirs. I was charged almost 30 dollars for that visit. I then called the local office to cancel my contract and was told that it was cancelled.

We started 4 years ago with this company. The first year was fine. The second season, they sent a new guy who sprayed the lawn with undiluted compound and burned it to hell. The last 2 seasons they have talked a good game and even sent someone to aerate. No help. This year my entire lawn is hopeless. I am going to ask them to pay for a new lawn. Not that I expect they will, but maybe a lawsuit would help. Anyone out there get satisfaction from this company?

My lawn looks great under TruGreen care. I like that they call ahead and can treat it when I am not home. I also like the treatment card they post to assure me that they came and to remind me not to let my pets on the lawn for a few days.

I called TruGreen about a month ago to get an estimate on having a weed sterilant sprayed over a gravel driveway and parking area. The representative came out and walked the area with me. He discussed where he could and could not spray, the conditions necessary, etc. All in all, we spent a good twenty minutes going over the specifics. He even stated he would come out and supervise the job to make sure all areas were treated as I requested. I agreed I wanted the service completed and asked for the estimate. The representative then explained he could give me a really good deal on additional services, which for the price seemed fair. I ended up buying an "all-inclusive" package - at least that was how it was worded to me.

I recently moved into a new house and wanted to get rid of the existing weeds and have a healthy green lawn, so I contacted TruGreen. I have been contacted by an automated message 3 times saying they would be here, and they have yet to show. I called them each time and nothing has been done. So I contacted them yesterday and I was told that I was still on the schedule and that they would contact the service guy to see when he would arrive. The person on the phone told me she would call me right back to let me know what time he would be here. It is now the next day and I am still waiting on a phone call or the service guy to treat my lawn.

Great service, have used for 5 years now.

Really good results. I've had TruGreen for 2 years now and it's night and day from when I started. Lawn is green and weed-free now. Thanks TruGreen!

I was an employee from 1/6/2014 until my resignation 5/1/2014. I started out with a training class of 14 people. I was the final one to leave. Our training consisted of us watching videos while our sales manager played video games on his laptop. We were then turned loose to start knocking on doors and selling their services. We were told that our insect control killed mole crickets - it doesn't. That we will call customers before each service - we didn't. That our services are guaranteed - they aren't. I was complain about the Poa Annua and my new sales manger told me that our product wouldn't kill it. That just wait until it warms up, it will die. I was like, are you kidding me????

I contacted TruGreen to treat trees on my property that were in distress. They were quick to get my credit card information. A day later they called to make an appointment to treat my trees---Thursday May 1, "first call". I was told they would arrive at approx 7:30. I foolishly assumed that I would be able to leave for work on time and made no other arrangements. THEY NEVER SHOWED UP! I started calling them at 8:00 a.m. to find out what was going on. Amazingly, their computers were down and they could not help me. I called several times and asked to speak to a manager. The computers were still down. They could not confirm I even had an appointment, much less tell me where the driver was.

2nd treatment, only my front lawn was treated. I called to reschedule appointment after 4:30 3 times. 2 appointment tech said he doesn't work late & 3rd appointment tech called at 2:30 & didn't show up or leave a note. My lawn looks bad as well. I called & no luck.

We still have not had our service done for this year. For three times this year, they don't come when they said they would. We have it on our account to come before a certain time in the morning or after a certain time in the afternoon. We don't want to leave the gate open due to having a pool. The first time they called me at 5:30 p.m. and said they could not get in the back. Duh (the day before we called to tell them to come in the early morning time frame). So then the guy told me he can reschedule it. Never heard back from him. The second and third time (being the third time today) no show. We were at home during both time frames. I even called at three o'clock today and they said we were still scheduled. Last year was fun too. They said they had a new computer system and that is why we didn't get our first application until June. I have a call in to a competitor to get price quotes. Our yard looks awful.

My lawn was not looking good, so I started using Trugreen July 2012 and then all of 2013. Their service was ok though sometimes they would miss an appointment but usually rescheduled quickly. This year they have miss and rescheduled my 1st appointment 3 times and still have not done it. I got one call regarding the 1st cancellation which was the service guy leaving an strange message saying "he had to cancel and wasn't sure when it could be rescheduled". I eventually call them and was told the apt was rescheduled but they did not come and never called. I called again and the apt was again reschedule, and now I am now waiting from a callback from a manager to tell me why they cancelled so many times. I have threatened to cancel my contract based on their lack of service.

For a second year in a row I am off to a less than stellar start with Tru Green. A little over two weeks ago they were to start my 3rd season of lawn care. No one showed up or was I given a call of explanation or reschedule. I called them last week and and was rescheduled for today. Once again, no one showed or called. I called the corporate number and she tried to call the local manager, but no one answered and there was no way to leave a message. The only resolution I got was an order sent to reschedule. I think I would rather discontinue service and hire a new service.

I wish I had read the reviews about TruGreen before I hired them to service my lawn. Just after their very first service on 4/25, within 3 days my green lawn has now turned yellow... the grass has been burned and my yards look horrible in this spring season. I had some problems in my backyard with some patches probably due to fungus (I guess) that I wanted to get fixed. My front lawn was all fine and green (except some weeds) and now here I am completely screwed by this company.

I moved in last year in my new home. And my lawn was horrible. A Trugreen rep came to my door and set me up on a program for my lawn. Now my lawn is the best lawn on the block and my neighbors always compliment me on my lawn. They are very affordable and I don't think I could do it with the supplies from the store. Thank you Trugreen for my beautiful lawn. I love it!!!!!

We hired TruGreen to provide lawn service last summer. To our dismay our lawn is in horrible condition, covered in weeds and crab grass. We called customer service many times and always get a run around. They have done so much damage that our lawn needs to be replaced! They are a horrible company and have terrible customer service. DO NOT use them!!!

I have made several request by phone and even sent an email requesting a refund for poor service. I had my yard "Plugged and seeded and supposed to be spliced". My yard was plugged and seeded with no resulted and treated throughout the year for no reason. I have clay soil and instead of them conditioning and treating the soil so that I can have real grass, I was having treatments done for reasons that made no sense. I spent over $700 in 1 year and have requested a refund because they did NOT give me what I asked for when I first called them and that was a healthy green lawn the following year.

TruGreen did nothing for my lawn. I am getting better results applying weed and feed myself. They said they would come out to take care of the problem and were no show on four occasions. They still call regularly to offer me their service despite my requests that they not call. Their unsubscribe link on their email offers doesn't work. They are unreliable, untrustworthy and unprofessional. I just hang up on them when they call.

I've only been a TruGreen customer since March 2014. It is now April 2014. In that time there have been 4 no shows. I get the automated call but no one ever shows up. Each time I call and speak to a representative and get the same apology and run around. I asked to speak to a manager. None available. Left phone number. Manager did call back and was very apologetic and promised to have someone out to my property within the hour. That did happen; however, the very next scheduled treatment was a no show again. I finally cancelled my contract. In this day and age not sure how a company can remain in business provide such poor customer service. Unbelievable! There are 857 negative reviews yet nothing improves. Oh yeah, I have some great dandelions growing on my lawn. To be expected I guess.

After three years and $790, this is what my TruGreen lawn looks like. After asking and asking for a refund, they haven't refunded any monies. This is what the 'manager' told me after reviewing the pictures: Based on what I saw of your lawn pictures and the condition the lawn was in I do not think that looking bad at one point during the summer warrants a refund of the entire service. That would typically only happen if we had killed your lawn, or if we had blatant negligence.

This is the most incompetent lawn service I have ever used. I have been using their service for many years. Before I contacted them I mentioned to a close relative that I was going to try TruGreen. I was informed by them that they too had used TruGreen in the past and was very disappointed with them and fired them. I decided to try TruGreen myself hoping that my relative's experience was an isolated experience.

I received a flyer on a Friday and called the following day, Saturday, to contract TruGreen to work on my lawn. When I spoke to the gentleman he pressured me to commit that same day because a lawn specialist was in my area that day and would be able to service my house the same day. I agreed to give him my credit card info and all other necessary things, with the agreement that the lawn would be serviced the same day. After a no call no show and several days of no contact I called the company to cancel service. The first time I left a voice-mail explaining my issue and making it very clear I did not want service with a company that couldn't pay the courtesy of calling me to cancel an appointment. I then received a call from another employee who rudely told me the appointment would be ran regardless.

I've been a customer of TruGreen for 3+ years and still have healthy and robust weeds in my lawn. I called to schedule an appointment for someone to come inspect my yard so we could develop a plan to get them under control. They didn't show up for that appointment and they often miss their regularly scheduled treatments. When I called to cancel my service, they commented, "Everybody has healthy and robust weeds right now." They are still charging me for my last service even though I was clear their product is ineffective. To recap: healthy weeds after 3+ years of service, no-show appointments, missed treatments, still invoicing even though the product is ineffective. You be the judge.

Pathetic service from the start!!! I had the Buford Georgia Branch as my provider. Run! Run! Run! After every application, I called numerous times requesting retreatments as the weeds never died. Honestly, a treatment would be applied, I would see the sign stating they were there, yet all the weeds continued to grow!! Not a single one was dead 2 weeks later. Weeds never died and got worse. Every attempt to get a manager to respond was ignored. Finally after threats and requests to call national number a manager visited my home after almost a year's treatments and stated, "This yard is a failure of epic proportions". He promised to refund my money and get a free final treatment that would be weed killer and not colored water. 2 weeks later, no treatment and a $35 check. I HAVE ATTACHED PHOTOS OF MY YARD'S APPEARANCE AFTER 1 YEAR OF TREATMENT...

When I hired this company to take care of my lawn, it was very green and probably the prettiest lawn (or at least one of the prettiest lawns) on my street. I have St. Augustine grass and the only reason I hired them was hoping they could thicken a few thinning areas. The only conclusion I can come to after, I now see a "DEAD" yard (front and back) is that they put too many chemicals on my lawn. When I called them, they said I would receive a call back within 24-48 hours. A week later, I had made another call...no call back.

After one month, the application appears to have been hit and miss. From our front sidewalk to the curb looks like has only half coverage. There are spots on the front lawn that were missed. Most of our back lawn and along the side of our house, what's coming up is green, but growth is as if it hadn't been fertilized. On a rating of 1 to 10, Trugreen gets 1-1/2. Scotts (which we had previously) was always a 7 or so for the initial application.

Sign up for TruGreen if you like:

To start I have +/- 1 acre of land on which my home resides. After numerous Scotts Lawn Care Programs, the "Garden Guy" programs, etc. I finally gave in to the fact that I am not a turf grass specialist nor do I have the time to devote to becoming one. I finally gave into the above and contacted TruGreen and the telephone rep quickly gave me a quote based upon a Google Earth view. I reiterated to them that they could not see the complete back and side yard due to the trees but she was confident and stood by the quote even though I repeatedly questioned it. Let the fun and games begin. I am going to have a lot of free time not having to disperse lawn care products... or so I thought.

After a year of treatments and up treatments my yard looked even worse. I called to cancel the service and was told it would be cancelled immediately and I had a credit on my account that would be refunded to my credit card. The next week, while I was out of town, they came out and sprayed the yard and charged me. I called to inquire why, the girl says no notes to cancel on my account. Obviously, the customer service is as lacking as the yard service is. Buyer Beware!

No show for shrub service even after I called @ 3p & told they were on their way. Showed up another day unannounced & after cancellation. Sprayed 3 kitties who sleep & play under the shrubs. They were to call so I could bring them inside. Still being billed for the entire year.

Used TruGreen for over one year and now half of my lawn is completely dead. No response to my calls or emails except one phone call from a manager promising to resolve the problem. Never heard from him again nor was there an attempt to restore the lawn to its original condition. Apparently TruGreen hires individuals that have no knowledge of turf maintenance or the skills required to treat a lawn properly. Do not use this company if you value your property. My lawn was beautiful and now looks like a brown field. I'm worried it may be toxic!

3 years of service....... 3 years of problems. I believe in giving second chances... but three strikes you're out. After reading reviews online, I see a common thread. This company is terrible... hands down. This company fails in every imaginable customer service category: billing for unauthorized services, billing for services not performed, harassing phone calls... you name it. Hope this helps to keep someone else from making the same mistakes others and myself have made hiring. Tru-sham!

I called TruGreen to set up an account. They took my information and promised to come out to treat my lawn. I waited five days, received a call from their automated caller. They said they was coming out the following day. They never showed up. I call, talk with one of their service tech. He said he would try to get someone out the following day, no one showed up. I called again, spoke to a person who said she was conversing with her supervisor. I was told I would received a call from the supervisor. Never did. I called and cancelled the service.

I signed the Agreement for 8 visits for $60 each with FREE visits in between as needed. I get a call from their office saying, "no", I'm NOT getting the $60 a treatment and free in between visits unless I put a credit card or my debit card on their auto pay. I told her "HELL NO!" You've got a salesman driving his old chevy pick up around trying to make sales to pay his bills. I watched that guy go from house to house with no luck before stopping here. I'm not an easy sale but he sold me, he's a good salesman. One hateful ** sitting on her fat ass ruined it.

After using TruGreen for a year, we were fairly satisfied with the results and even got our neighbors to change to TruGreen! However, last year 2013 my husband didn't seem as satisfied with the lawn and once he had to call them to come reapply. The last couple appointments were disastrous. They missed an appointment and called to reschedule. No biggie, the next appointment that THEY made they missed without even a phone call to reschedule. So we contacted them to schedule something. Nobody ever came, my husband was stressing about the lawn and called them again to reschedule. Again, no biggie-to me at least, LOL! What is it about men and their lawns? And my husband is pretty easy going, so although annoyed, we weren't worried.

I complained to the gentleman who came to apply the product and he had his manager come out who gave us a few more applications for free, and still no better results. At the end of the season, our lawn looked a little worse and not one of our concerns were improved. Also the company calls so often to get you to buy additional purchases it is close to harassment. We cancelled their services 2 years ago and they are still calling me. I have asked them not to call over and over without results. Today I just received another call...

Let's just say many of you are correct in what you are saying. I had a friend work there for many years and had to finally quit, their program keeps changing in price, each of the last 4 years. One year I get 5 treatments, then they tell me 7, then 6. I heard they were removed from the ServiceMaster family and on their own, they changed their customer service to global and you can't talk to the local branch which services you, and oh yes they call you for everything. They are scrambling for money and I was also told they had a very bad financial year, so expect a price increase again. I'm not using them again, ever...

The salesperson sold to me a 1-year package and assured me my lawn would be thick/lush and bare spots would be covered by a health lawn. The results were a lawn that still had the same sized bare spots and a brown lawn with green weeds. When I complained of not seeing any improvement throughout the year, I was told due to the location of my property, it would be difficult to control weeds and was asked to be patient that it would take time to see results. I talked to the manager who said he would stop out to see for himself what the yard looked like and he was a 'no show'. I requested a refund or continued service at no additional charge but neither were acknowledged. Please do not waste your money on this service.

To be fair the lawn care they provided was VERY good and our yard looked amazing. If I was only dealing with the people in our local market, they would have my business hands down! Unfortunately, they were using the corporate office for billing and I had given the sales guy my cell number with the caveat that they should NEVER call me between the hours of 8:00 and 5:00 CST. While presenting to our Sr. VP I got a cell call from TruGreen - asking if I'd like to have my lawn aerated. You may say ... well ... don't answer when you are meeting with the Sr. VP. IMHO - it is my cell phone and the rest of the world can follow that simple instruction. I have children and if they call and it is an emergency, I'll walk out of a meeting with anyone. THAT is the ONLY acceptable exception.

April 2013, I signed a contract with TruGreen Chemlawn when they promised me to make my lawn greener and lawn healthier. After several treatments, my lawn started turning brown. So Aug 2013 I called TruGreen Chemlawn and so told them to stop the treatments. Someone showed up and applied another treatment, resulting in browner lawn. Called them a second time in Sept 2013 and told them to cancel my contract.

Contracted with TruGreen to treat our yard for grub worms, to decrease or remove the problem we had with moles. TruGreen representative PROMISED treatment under contract would begin and continue from June 2013 thru June 2014. They vowed to treat property until the problem was alleviated or diminished, or the moles "moved" from the property to the outside perimeter or to "a neighbor's" (said jokingly). Long and short is, now TruGreen states they NEVER would have promised to get rid of the grubs or insects because that is impossible. I wrote the Attorney General Office in our state and they responded to me stating there had not been "enough" complaints regarding TruGreen to warrant fraud. (Obviously, they should have researched it and maybe checked online.)

I would never even remotely consider purchasing TruGreen Chemlawn for myself but my neighbors decided to. The technician thought it was funny to spray the chemicals directly on my dog. While I was only home once when he did this, it was probably multiple times. My middle aged dog ended up developing cancer about a year or 2 later. Also our grass looks way better than theirs and TruGreen rips off old people :/

I called TruGreen to cancel service at my parents house in July 2013 since my mother has Alzheimer's and was put in a home and shortly after that, my father had a major stroke. Of course, they did not cancel like instructed and noted in the files that I approved them to do a fall chemical application. I have talked to them several times regarding cancelling service and no ONE can seem to get it done. Now it is December and they call me to let me know that my parent's credit card is about to expire that they need a current card to be able to continue service. HELLO, people, how many times do I have to tell you I do not want the service anymore? I am so irritated with this company especially when I have sick parents to deal with.

After a season of calls, applications, weeds, and bills, my lawn looked terrible. They did nothing except give me the "verbal" runaround. I have cancelled the service and they still show up and try to apply more crap to my lawn (I talk with a lot of people work for this company nobody wants to take take care of their customers). My suggestion is, do not deal with these people! They have tarnished a well-respected name in the lawn care industry.

I've been a TruGreen customer for many years and have always had good results with the lawn care. Last year, I started receiving solicitation phone calls for aeration and lime (which I always decline). This year, they started calling me Once a month, then once every 2 weeks and finally THREE times in one week. I asked each employee who called to flag my account that I do not want these types of calls. After the week that I had 3 calls, I wrote to TruGreen and requested this to stop. It did for about a month (give or take). Then I get another call. I asked the guy if my account was flagged and he said, "Yes. It says do not call." Yet, he had called me. I find it irresponsible that a company would completely ignore a customer's request to be left alone! If you don't mind tons of phone calls, go ahead and use the service. If you want to be left in peace, stay away from TruGreen!

Several months ago, I thought it would be nice to reward myself with lawn service. My wife thought the same since I was frequently applying bonus and other products to keep my lawn lovely and green. I came across a special offer on the internet for TruGreen service. I signed up and it took my local office in Vero Beach about 2 weeks to come out and make the application. Two days after, they left the sign in the front yard. My lawn was killed, all brown and dead. I called the office and they said they would send a technician back out. Another approx. ten days go by and no evidence that a return visit had occurred.

We have called three times to cancel service. We are past contracted period and they tell us each time that the account has been cancelled, yet they continue to come spray and send bills. The yard has never looked good, and their service did nothing to change that. Each time we call, they are friendly and helpful but the account never seems to get cancelled.

WE cancelled in July after repeated promises that they would get my lawn into the shape I wanted (what the heck had I been paying for the last several years????) at no cost to me AND when they did the fall application in September, it would be half price and winterizing would be half price. After the dismal results from the April and May applications and DAILY phone calls to TruGreen that went unanswered - they promised they would take care of it, came in late June and July to apply something. Imagine our surprise when we found out we had been billed for these applications. Called Chase and disputed the charges. They investigated and send since it had been over 90 days, they could only credit us the last two bills - which was about $190- which they credited us in September.

Our chief complaint is that when we initiated TruGreen Lawn Service in April of 2013, we were told our payment amount would be due every other month; we could split that amount in half and make a monthly payment - but that option wasn't available online so we paid our amount every other month. When we cancelled service in July of 2013 (3 months later) we were given a cancellation number and told that the overage we paid would be refunded to our account within ten business days. 10 business days came and went with no refund to our account. We did get a statement for September saying we owed our regular payment amount. We dismissed the statement because we thought information was being crossed (someone didn't get the memo that we cancelled). We tried calling the local company and got an answering service taking messages and we were told someone would call us back. We never got a call back.

Can you please let me know what you did to stop TruGreen collectors calling? My ID is **. Thanks.

Our lawn went from very good to beyond salvageable under TruGreen care. Sadly TruGreen did not return my calls (I left over 7 messages) marked urgent. Finally I called the corporate office and my complaint call was finally returned. 1 month passed from beginning of problem to receiving a call back. The GM came to my house and did nothing but argue. For sure one of the most rude, abrasive, unhelpful "service" worker I have met. PROTECT YOUR INVESTMENT (lawn/shrubs). DO NOT LET THE INCOMPETENT TRUGREEN STAFF ON YOUR PROPERTY.

Hiring TruGreen ended up being one of the worst decisions I have ever made. Their follow up is terrible and the services they performed were never what we've paid for. In 3 weeks, I have called 4 times to talk to someone about our account. Each time, we're given a different reason for their mistake and each time we're promised that a manger will call us to resolve it. We still have not received any calls. Do yourself a favor and stay as far away from this company as possible.

We used TruGreen for our lawn care but the result is very bad. The lawn all died and they do not want do anything to repair it. They just call us to ask for more money for other services. I told them that all grass has died; what services it needs, but they kept calling. Do not use TruGreen. They just want your money.

In early May, a TruGreen rep came to my door and talked me into a lawn service agreement. We talked a long time and he made a lot of promises. I was excited for my lawn to look better. I told him that mail does not go to my street address. He said they would call me for my credit card info. It even shows that on the contract. They never called and I never received a bill. He told me that they were behind on billing and that I would hear from them soon. They came 2 times and then stopped coming. I was promised they would come at least 5x. I only know about them coming 1x. There was no notice or sign that they were there more. I thought maybe they gave up on my yard and never thought about it again and never heard from them.

True Green has taken no steps to try to resolve my complaints of their poor services. They really don't resolve weed control and consider other grasses that take over your St. Augustine grass acceptable. This is straight from the mouth of Rich, one of their managers. I have had True green for years. My yard now needs to be re-sodded and they really don't care and were quick to tell me "we don't re-sod yards as part of our warranty". These guys as I have experienced talk you into a high cost contract and then really don't do what they say they will and watch your yard as I have fail to weeds and other grasses. Even their installers talk bad about the co. BE WARNED, DON'T USE TRUE GREEN!

This morning I called 1-800-745-5296 and talked with a man named Jeff??? I was calling about new service. When he gave me an estimate I expressed that I thought it was a lot of money (never said I wouldn't pay it). He asked for a credit card number - I declined. He asked for my checking information and I said that I would like to pay by check. He said he would send an invoice. I said ok. Then I asked if I could stop service any time. He said if it was for financial reasons yes. I wanted to make an appointment and he said that they would call the day before. I said that wouldn't work because I have other obligations and would like to have a specific day. He said that it was not possible. I said that if I couldn't be there then it would have to be rescheduled.

We signed up with TruGreen to spray our trees, paid on the spot and signed the contract. They came out and sprayed in the fall and said they would do the other sprays in the spring. When they came out in the spring, the guy didn't know I was home and I watched him. He barely sprayed our trees and missed many of them. I figured they were done and weren't going to come out any more, but they kept coming out and spraying our trees (which we felt they should since we didn't get what we paid for). But then they billed us for this. They credited us for this and I thought all was done. Well, I guess they came out again and now are trying to bill us again. I talked with the company today and relayed all the above and she said we owe for last month and she defended the bad service and said I have nothing to complain about since they credited past service. Are you kidding me! Who would ever want to use a company that is so awful on their service! We will not be using TruGreen in the future.

We signed a contract for a seasonal plan including seeding and aeration. To date they have not serviced the correct area of our lawn. I contacted customer service twice them saying the tech will contact me. This was 9-12 and 13. After a week and doing their online survey, I have been speaking to the service manager. He also states I must talk to the tech. Well, today is 9-30. They have now seeded and aerated (mostly the wrong area) and still no call from the tech. The seed... laid openly on brown patches of sandy soil.. Will the birds eat it or will it blow away? No rain in sight. and of course I get a bill for over $200 to pay within ten days. What happened to the contract I signed for even payments of 68 dollars totaling $578?