TruGreen Lawn Care Reviews

We have had our lawn by these people for about 3 or 4 years. They come 5 times during the summer for treatment of bugs and make the lawn greener. This year we had a few brown patches all over. We have asked several times what the problem was, they say it's the hot weather. The last treatment we had another guy named Bret with Corwell look at the lawn, he said we had sod worms and it needs to be treated. I thought what they have done in the past should have taken care of this. We have called 4 times and nobody gets back with us on this problem. I think they should fix the problem at no cost to us! We will not have them back next season, we will find someone else.

TruGreen first sprayed the neighbor’s scrubs and charged us for this. Although TruGreen admits they made the mistake, they still would not remove these charges. My backyard looks worse than ever. It was in good condition prior to hiring TruGreen. I have moles and grub worms in my side yard and went to Lowe’s to buy products to fix this. So why am I paying $43.05 to TruGreen? Also, I am going to have to weed my backyard by hand and resod some areas. I feel TruGreen scammed me. My yard looks worse than ever.

In June 2009, Tim from TruGreen came out and gave us a quote for 1 year's worth of service. This estimate included 1 lime treatment and 7 fertilization. We agreed to pre-pay for the 1 lime and 7 fertilization. In Feb 2010, we received a bill for a lime treatment. I called to ask why I was receiving a bill since I had pre-paid for 1 year. They explained they had put lime on my yard in June and again in Feb. Why? You should only put lime on your yard once per year. They agreed and said they would remove the charge.

I was billed $50 for a application that I did not request. On contacting them, I was told my "one year" contact was really for only 10 applications. Therefore I had assumed that my "one year contract" had expired. No so they said. I was billed $50 for another application during the 11th month that I did not request. You must give them written notice of cancellation or they keep coming and billing. Do not use TrueGreen.

My lawn was newly seeded and sewn during the spring 2010. TruGreen applied their first application and killed my lawn because it was well rooted and should not have been treated. 1/3 of my yard is dead. I have contacted TruGreen numerous times to which the majority of my calls were not returned. When I finally got to talk with someone, they made a lot of empty promises. I’m purely disgusted with TruGreen. Stay away from them!

I've been in contact with Mr. K. ** who has displayed TruGreen's lack of integrity is more expansive than the Customer Care Department. After placing a call to your corporate office, Mr. K. ** called later than the corporate offices' self-imposed twenty-four hour deadline proving beyond a shadow of a doubt TruGreen's failure to meet their promissory obligations.

I asked for a one-time lawn service in February 2010 for aeration and weed/feed. They didn't show up when supposed to and I had to call a few times. Every time I spoke to them, they wanted me to sign up for maintenance service. I repeatedly said no as I could not afford or need it. They lost the payment and took a lot of calls to get it straightened out.

This is my second year I got lawn service from TruGreen. Today my lawn is full of weeds and a kind of grass that spreads, leaps, and bounds here and there. My lawn was very nice before I took their service, but I do not know how I am going to fix the weeds now. I assume they spread them. Even last year, it was not as worse as it looks today. They promised me that they would fix it. I paid in full for the whole year service and they made it very, very bad. Just now they called me again and my response was a big no! My response would be no even they offer free service. Trust me! An honest recommendation: You keep them away from your lawn.

Trugreen supposedly treated my yard for grubs. Well my yard is no more. When I called Trugreen, I was passed from person to person or was told no person was available to take my call. Called corporate and left my name, telephone number and message and have not received any response. The backyard is ruined and is starting in the front. Will need treated, reseeded and fertilized.

I had a lawn, tree, and shrub contract with Guardian Lawn Service. I have copies of my bills and payments to Guardian indicating that I have the services noted. Guardian sold out to TruGreen in June of 2010. At the end of June, beginning of July, TruGreen assumed Guardian's responsibilities to my lawn, trees, and shrubs. The payment for services had been made to Guardian.

I have used TruGreen to treat my lawn for 6 years. I had laid new sod and wanted to maintain the great looking grass. I have had to call numerous times over the years and this year was the worst. The lawn is full of weeds, dead in places and they only wanted to give me half off my next treatment. I had initially called to speak with a manager and 3 days later no one called. Then they called constantly wanting me to use the half off service and continue. The techs don't spray enough products from what I could tell watching them and maybe used the wrong things since now my grass looks bad. I want people to shop for lawn care elsewhere. They aren't good enough for what they charge.

They charged me and I didn't pay the bill because they told me they could prove they got authorization. It’s impossible to do. At the time of services, I was out of state with the US Air Force. My cell had limited capabilities. True Green never proved their authorization. After 3 years of service, their work was being questioned by me. They finally came out to do another evaluation on the lawn. At that time, I was informed that they needed to change the application. Basically, they were treating my lawn with the wrong application.

Trugreen Service has ruined my lawn. I signed up in August 2009 and was very happy initially and saw some consistent improvement in my lawn until the June 2010 service. A week after that service, I had a very distressed looking lawn and called for a follow-up. I was told it was due to "fungus", but I do not believe that was the case. I then noticed several dead spots which continued to grow and spread. In spite of having patience and calling for additional service, there was no improvement. I now had a 10-foot diameter dead spot in the back and numerous problems elsewhere.

I received a flyer from Trugreen, with the specific name, Myron, as the contact. I called and spoke with Myron several times, and finally, he provided me a quote that supposedly included cleaning, prepping and install of grass for the whole yard. According to Myron, it would require 5 pallets of grass to complete the work, as we had some grass that was "salvageable." Total cost for this was $1,825.

I tried something different this year. Instead of taking care of my lawn myself, I hired TruGreen. I’m sorry to say my lawn is in terrible shape. Hands down it’s the worst in the neighborhood. I know it’s been a long hot summer but I believe they killed my lawn. My proof is I only had them treat my front lawn. The sides and back are fine. Only the treated area is dead. I won't make the same mistake next year! It looks like I'm going to have to hire a lawn service to till and re-seed my entire lawn.

I started using TruGreen service back in May for weed control service. The weeds were under control after about two months and then my yard was taken over by what they claimed to be a fungus. Depending on the person I spoke with I received a different story as to what type of fungus it was and how to control it. It is now September 2, 2010 and the grass that I had including new sod is now dead and brown. I have cancelled all of my services with them and will not advise anyone to utilize their services as it killed my grass. They only offered me 3 trays of grass plugs to compensate for the loss which isn’t enough to cover a corner of my yard.

We started with Lawn Service from Trugreen in 2007. We have a very large yard in the country with fields all around, so there were quite a few weeds. It took two years, but in 2009, we were very happy with our lush, green yard. Not so this year! It started out okay in the spring but as the dry summer wore on, our grass turned brown along with everyone else's. The only problem is it never recovered.

I paid for organic treatment to get rid of weeds and improve grass quality and growth. Treatment killed our entire yard except for weeds. I have called several times and waited over a week for a response from Trugreen. We bought this house 9 months ago and it had the best yard in our neighborhood, now it looks like we poured acid over the grass.

I started using TruGreen in January of 2010. They started spraying for the normal weeds--dandelions, crabgrass, nutgrass and other assorted weeds. For some reason, my lawn is divided into 1/2 as Bermuda and the other 1/2 as St. Augustine. TruGreen applied the same spray to both sections. Weeds grew until I had a field of weeds and my St. Augustine started to die, becoming brown spots all over. TruGreen came back multiple times to spray for the weeds. It took them until August of 2010 to eliminate most, but not all weeds.

First of all, when they came out to analyze what my lawn needed, they told me it was a Bermuda lawn. Much to my surprise, because it actually is Tall Fescue. I have never had as many weeds. In fact, it's all weeds now. I called and complained. They came out to treat, and told me the reason for it was, because it had been treated as Bermuda. They treated the weeds, and called for a refund the next day, and told me that in fact, it was treated for Fescue, and that I only had 2 treatments, which is true, but that is because that's how many times they came out. Since it's almost time to plant new seeds, hopefully I will be able to get rid of all the weeds. Thanks to Tru Green. I have cancelled their service, and will probably do better on my own, as in the past.

To start off, not all lawns are to be treated the same! I conveyed to the initial salesperson that I had been working on getting grass in my lawn for 2 years. I finally had a good amount of grass growing in my front yard and around my patio in the back. I put down tons of grass seed and top soil in order for it to grow. When I spoke to the salesperson, I explained all of this, in other words, this was not well established grass but new grass, grass that should not be over fertilized. Assuming he knew what he was talking about, I thought I would give it a shot to maybe really bring my yard around. I was wrong.

I have to say that TruGreen did, in fact, do a great job on our lawn last year! It was horrible beforehand due to the fact that our city tore up the street and the replanting of soil and sod was poor quality (that's being nice about it).

If my lawn was a glowing green jewel of a lawn, I might forgive the multiple billing issues. Alas, it has deteriorated while under TruGreen's care. First, TruGreen charged my credit card a $45.00 monthly fee five times in one month. Instead of $45.00, my card was charged $225.00.

Hired TruGreen to save our yard from neighbors on both sides with weeds and wild grasses. Our yard was plush and green, double mowed twice a week. Beautiful. We thought we were taking a preventative measure, but what we got was fertilizer burn in huge 3 foot stripes all across our front yard as well as the backyard. We have called multiple times with little luck getting a return phone call. No reimbursement for such bad services. A month later, our yard was treated again and looks the same with bald, dead spots. Now they say the yard has a fungus! A new tech treated this week and had no clue of previous damage done. We have continuously watered our yard days on end—with a water bill to prove it. We will have to either sod or seed the dead spots in front and back yards.

Customer service is unprofessional and incompetent while the billing practices are underhanded. Specifically, the last name was spelled incorrectly when I opened my account and it took 6 phone calls to get it changed. I was assured the name was changed the whole time. Multiple representatives would interrupt and/or talk over me (Nick in the National Center is the latest). As for the billing issues, sending statements every 2 weeks led me to make duplicate payments in July. It took contact with a supervisor to sort it out. Now I receive a bill while I still have a credit on my account and find out (after speaking to Nick) that my credit is on my "bug" account, not my "lawn" account. I receive a bill from TruGreen not multiple vendors and expect to pay one vendor. If TruGreen can't hire personnel that can change a name on an account or how to group services for a single customer into one bill (and never tell the customer), how can I trust that TruGreen has any idea how to perform the lawn services correctly? Please feel free to contact me.

I responded to a door hanger, Doug ** came to my home and explained the program. He stated it was a $400 a year cost, the first 2 treatments were $25 each, other treatments every 4 to 6 weeks. My first credit card debit was for $75, I questioned the bill through customer service and was told it was for $25 crab grass treatment and $50 regular treatment. After explaining what I was promised, I was given a $25 credit. Eight days later. my yard was treated again for crab grass at another debit of $25.

Now today I got a letter "pretending" a request from a collection agency. They thought by threatening an old man, they would both extort some money from me. They don't know who they are dealing with. I will spend money to expose these "TruCrook' but will not pay a penny! This is mental harassment sending bills and threatening letters.

In the fall of 2009, we started using the services of Trugreen with much excitement. Right before the winter frost they aerated our lawn poorly, we called them, they came back and did it again, no problems. When spring came around, we noticed how lush and green the grass was growing and we got excited about the coming 2010 summer of finally having a healthy lawn. After the first spray for weeds, we noticed a decrease in the green and fullness of the lawn. My husband then asked for them to call before coming out so that we could talk about ways to keep the lawn green and full. They never called before coming out and all of their comments made it our fault the grass wasn't growing green and full.

I went to one of True Green's local branches here in Birmingham, AL to keep my lawn green since my husband had passed. They only caused me a problem. My entire lawn started turning brown spots at a time.When I would call them, they would take their own time and make it even worst.

To begin with, we have been a customer of Trugreen since 1978 when we lived in Concord, California. We used them when we were in Antioch, Ca too. When we moved to Sparks Nevada we signed up with their Reno branch right away. We have had good service up until recently. In April of 2010 we canceled our lawn care because our gardener said he would do it. We still have our tree and shrub care. The lawn did not look as good so the first week of August I called Sac. CA to reorder our lawn service. Nothing was done.

I have a lawn with lots of weeds and bare spots. I complained to them 3-4 times over the last 6 months. The service technician would come out and tell me its all my fault. My lawn is the worst one in all the properties here.

Spring of 2009 I contacted TruGreen about servicing my new sod. A few months after a service call, sod was all brown, spotty and burnt. I had regional come and look at lawn and it was determined that they in fact had done something to the lawn. There were no bugs or any other reason found to cause such a change in a new sod lawn. After agreeing to give them some time to fix the lawn, it still isn't fixed. I have waited a year now but to no avail, it looks worse than it did before. I had sod laid down. I just got off the phone with TruGreen and have canceled service. I am sick to look at this lawn and embarrassed. They should have new sod put down at no charge to me!

They aerated my yard without my permission/authorization, just because I let them convince me to aerated it last fall, one time only! I had been a customer of their regular program but I cancelled service when they didn't even care to call/email in advance to let me know when they were going to aerate. They say they know what is best for my lawn and treat it accordingly. I say they treat according to what they think is best for their financial bottom line. I'm not paying for the aeration. That was an invasion of private property as far as I'm concerned.

In April of 2008 we moved into our new home that we had built. We had black dirt brought in for our new lawn. Due to us not being able to get sod and seed until the Fall, the rough dirt started to grow weeds like wild fire. I did not want to mow weeds on rough dirt so I called Trugree in Champaign, IL. They came to my home and told me that they could get rid of all the weed by spraying round up and it would be fine to plant in the fall. After about a month the weeds did not die so I called back and they sent someone else out to re-spray. This person told me that the previous sprayer had been fired and may not have done a good job. This time the spray worked and it killed everything. For the rest of the summer we had just black dirt as our yard.

They give me a run around & excuses, but no productive services. Their delay tactics stretch any service to 14 day applications! This has resulted to poor grass, weeds growth and crabgrass.

I contracted for lawn treatment service in spring of 2010. After first treatment in April, weeds became prolific. No weed control was used. Supposedly to be corrected with weed control treatment in May but did not correct. They failed further scheduled treatment for June. They did not respond to request for treatment, stretched into July. Now my lawn is shameful in my neighborhood of nice homes with neat lawns.

I have scheduled several lawn treatments, waited for the technician to come up until 4pm on several occasions, only to come home to find a notice that they were there, shortly after I left. Called the number on the appointment card, with no way to leave a message. When I did finally talk to an individual they reschedule me again. Again I waited, like today, the appointment cards I received both stated 8/14/2010, waited all day. It is 10pm and no technician. No call from Tru Green to inform me that they are running late or have to reschedule. I am so done with them. I am very disappointed with this company. My grass is now infested with weeds, just waiting for the so called lawn service I signed up for. I will never, never recommend them to anyone.

My husband and I signed a prepaid contract with TruGreen in April 2010. The Salesman stated that TruGreen's product was specially made for the Long Island area and that we would see a greener and stronger lawn this year if we signed up. Since signing up, we have had disease and more weeds than we have ever seen on our lawn before. We called TruGreen May 2010 to complain that it was not looking good. Finally on 6/14, Brendan came out and said our lawn was dry and that was why it was brown. We have an in ground sprinkler system that is working perfectly.

I have always had a beautiful lawn and landscaping. This year (2010) I decided I'll try TruGreen. The sales person told me I should expect a greener and healthier lawn.I paid for 6 applications through the season at a cost of $248.00.The first time they came was the middle of April after I called them asking when they were coming. At that time my lawn was a beautiful lush green looking carpet of grass. By the middle of June my grass was looking terrible. I have an automatic sprinkler system and water an inch a week as they instructed me to do.

I have not had any weeds in the past 5 years and now I filled two bags of crab grass and more to go before I'm done. My landscaper has always been the same. The last straw was listening to my neighbor complain to me that I recommended them.

We had a picture perfect yard than this past spring we hired True Green to care for our yard. Now our yard looks horrible! Crab Grass has taken it over. The True Green consultant tried to tell us this was due to the weather, however many of our neighbors who do not have True Green do not have this problem. We have contacted True Green several times over the past 6 weeks. We even called the national 1-800 number after having no luck with the local office. We were told that a manager would contact us within 48 hours; 6 days later still no contact or help. Our yard is getting worse by the day!

Last summer, I was approached by a TruGreen representative who wanted to take care of my lawn for me. I told him that I did not have much money, and I wasn't interested. But he told me they had a package where they only come 4 times throughout the summer and it was much cheaper. I agreed to this package and paid my bills in full.

We hired TruGreen to do our lawn. We had some nice patches and not so nice patches. We were told that within a few weeks, our lawn would look the same all over like the nice patches. Well, let's see, the grass is burnt, and some bug infestation. We never had before that curiously our neighbors don't have. We didn't mow for three weeks and the only grass that grew was grab grass. While it has been a hot dry summer, we have automatic sprinklers. The funny part is that a representative from TruGreen came to our house offering their services because our lawn looked so bad. They didn't offer to fix though when we told them we had their services. Imagine that. I plan on canceling at the end of the contract.

After many discussions, we finally had an agreement that TruGreen would come every 6-weeks, call first to let us know they were coming, and do a minimal service for the lawn. We have cancelled our service with them, but have had great difficulty getting out of their loop. They continue to call with dunning phone calls for unauthorized service. We are paying them in an effort to finally get them to quit calling us. Think twice before signing on with this consumer unfriendly company. We are paying $24 for something we never authorized and have had to deal with repeated unwanted phone calls.

Prior to signing up with TruGreen, I was taking care of my own lawn. Per Cary (TruGreen representative), he stated my yard looked good and guaranteed my yard would look better with the service TruGreen provides. I paid $468.00 for my yard service and $168.00 for my shrubs and trees. My yard, shrubs and trees are eaten up with insects. My yard is so terrible it makes me so upset. I have called several times for assistance and never got any responses. I canceled the service and requested my money back. Per TruGreen (Cary), if I was dissatisfied, TruGreen would refund all my money. I am getting the runaround and this should not be allowed to happen to anyone. I will not stop trying to get my money. My yard is full of crabgrass and all types of weeds. I really do not think they sprayed my yard. If they did, their spray was so diluted or old. There is not a way my yard could look this bad if they did what they said they would do on the note they leave behind.

I signed up for five service calls through the summer months. The first treatment was in April. They put down fertilizer and weed killer and I was very pleased with the results. Then they disappeared.They finally came back on the first week of July and only put down fertilizer, despite weeds having taken hold, especially crabgrass. The guy who did the treatment said he noticed clover in his written remarks. Then why didn't he put weed killer down?

In May, my yard displayed major chinch bug damage. This happened after we received a bill for chinch bug control. Additionally, we were battling (by pulling) weeds of all kinds. I decided to cancel my service and I told the customer service rep why. Since that time, we have been bombarded almost daily with messages on our answering machine from Tru Green. I attempted to call them back. I gave up because I was always put on hold for lengthy periods of time. Even when I received what I thought was a direct line with an extension number, I was put on hold. We have been Tru Green (ChemLawn) customers for more than ten years. Their service has gone down seriously in the past year.

I'm calling Ruth to the rescue as TruGreen has no regard for service or their pricing. The pricing went from $36.00 to $75.00 and my lawn has so much crabgrass, it is embarrassing. I called them and their technician went twice over my grass which is 3/4 acre and they charged me $70.00.

In November 2009, I became a 1st time homeowner in Lake Doe subdivision in Apopka, FL. On May, I put in new grass due to HOA threats to sue me if I didn't replace it immediately (the whole neighborhood had bad grass pretty much.) However, I spent $2,000.00 on new grass and $500 in water bills for the next 2 water bills to keep this new grass maintained.

I contracted with TruGreen last year for 7 applications with the first and last free. First year was fine no problems so I continued this year. Had my daughter sign up and was promised a referral fee. In July I started to do a reconciliation of all my transaction with TruGreen and noted that I was charged in December 2009. This was the 6th debit from my account. I had no extra work done and the original agreement was for 5 debits.

Trugreen switched to centralized screening of all existing customers having them call 614-431-0825 which is re-routed to Missouri. The contact at this number will not give out the local offices' (Columbus OH) telephone number as they state it is against company policy.

My husband contacted TruGreen to inquire about the services they provide and about their free diagnostics. We have never agreed to the services; however, TruGreen came to our house and treated our lawn without our permission nor confirmation twice. One of the treatments included pesticides which we would have never allowed to happen! We are very upset and feel violated about TruGreen entering our property and treating our lawn without our permission. Because we never gave permission to your services, we will not be paying the bill TruGreen sent us on multiple occasions. How can this be legal?

We have hired TruGreen to come and do our residential lawn. They applied 1 application that worked. On the second visit, no one showed up until I called the company and complained about not being called for the no-show. I don't think that they did anything at all because our weeds never died. Now they showed up yesterday for the 3rd treatment and didn't. I have tried all day to get a hold of customer service or a local office. I continue to be hung up on because there is "no one available"! I will not pay another bill until someone does their job!

I was charged $53.00 on my credit card for June lawn service. I have not received service since May. I called the Ocala number to investigate, but that number was disconnected. I then called the number on their official website, and it too has been disconnected.

This company was paid over $400 for lawn services that was not done and had damaged my lawn. No one has tried to do anything about this. I have spoken with the company several times. Beware of TruGreen.

In June they put some weed control down and fertilizer and killed my grass. The grass was only 2 years old, perfect lawn, I have pictures. Now my grass is dead in so many places, I have to replace the lawn. The manager came out, and gave me some story that it'll come back. He gave me a free granular fertilizer which did nothing. He admitted they put too strong an application down, but they do not replace the damage sod. So I, on a fixed income, have to pay more money out to replace the damage they did. It must be nice not to be held responsible for nothing as a lot of companies in Florida do.

We were asked by Alex of TruGreen if we were interested in lawn treatment. The price for the first treatment would be $30.00 and subsequent treatments would be $60.00. We agreed.

We were scheduled for a lawn service, and due to high demand, Nate (one of the managers) came out to perform the service. We were not going to be home, so we unlocked the gate to our backyard to allow Nate enter while we were gone. Upon our return later that afternoon, we discovered extensive damage to our wooden gate. The wood holding the hinges was split, causing the gate to drop and not open.

The quality of their service has changed drastically in the past year or so, as in very bad. They play games with your yard, not quite getting all the weeds and spraying only parts of your yard. They talk a good story about "fixing" the problems, but keep stringing you along, like selling you a used car. In talking to the field supervisors, it became obvious that the Ellenwood location, at least, Is running off the white employees and replacing them with blacks, mostly immigrant blacks. We're tired of their games with our yard.

I accepted a pay by application agreement from these clowns at $40 per application front and sides. When I got a call from their billing dept. they tried to collect $300+ for all 8 treatments they said I needed back in May 2010 and it is now the middle of July and I have not seen or heard from them again and I did not pay up front. I told them let's see your guaranteed results that you promise and I'll pay per treatment. How are they going to squeeze in 7 more treatments before fall? Exactly! They're not because I'm cancelling their wonderful no service and see if they come on my property after cancellation. Stay away from this outfit.

In 2009, my husband had TruGreen apply lawn chemicals to our lawn. The service was in his name. Later in the year, my husband passed away. In 2010, I did not want the lawn service any longer. In the spring, I came home from work and found that a treatment had been applied. I telephoned the company to say that I never contracted for the service and that my husband was not alive to renew the service. I was told it automatically renewed. I told them I would not be paying because I never signed for any service of any type. I have been harassed too much by the company and I have explained too many times that I never signed a contract for service. I am sick and tired of their attitude, snide remarks and billing practices. Now, they are turning it over to a collection agency.

The entire fescue lawn is overrun with crab grass despite monthly treatments by Tru Green. Their customer service and call back regarding the problem was pathetic at best, despite being a customer for more than 10 years.

I am being billed for work that's not done. There's a 40+ year old hedge being destroyed and some growth dead from no spraying for scale. I was not home when they came but the evidence is clear that they did not look at my customer file for directions. They promised to send someone in management to evaluate the loss but sent one of the trucks/drivers instead, ignoring my request for an appointment.

I had a representative who could not wait to solicit TruGreen's services. That was in March, and it is now July, and my lawn has chinch bugs for which I paid $45.60 for treatment. Obviously, the technician did not treat it, if at all. At the same time, I received a bill for $45.60. I tried for four days to contact the Jacksonville office. "For an existing customer, press #2." There's no answer.

I have received 4 to 5 treatments, and my lawn is worst. I had accrued an over $500.00 water bill as a result of the TruGreen application. When I called customer service and spoke to a Candice, instead of listening to my complaint, she proceeded to tell me that I owed for one application. I asked to speak to a manager, then another representative came on the phone and repeat the same information. I asked him that I speak to another manager or give me a number, and he stated there was no one else and he would not give me another number; "he is it."

I had a lawn service contract with Chemlawn for 2 years. Since I had a full time job and attended school, I felt this would take a load off of maintaining the sod that I had just installed. I talked to the service representative before committing and explained that I had centipede sod in the front yard and fescue grass in the back. He assured me that this would not present a problem. Well, it did and the technician came and applied whatever treatment to both lawns. This killed the centipede lawn, but the fescue thrived.

We hired TruGreen a couple of years ago. Our lawn has gone downhill ever since we have been using them. Last year, they called approximately 1/3 of our lawn. Luckily, I had pictures on my computer of there being grass all over before we hired them. When I called to complain, first they brought out trays of grass plugs for me to plant myself. I should have never done it but I did in the Florida heat! I had been having serious back issue and suffered for weeks due to the bending over to plant the plugs. Those didn’t make it so they ended up sod all the grass they had killed.

I applied for a position as Telemarketing Solicitor with Tru Green on June 11, 2010. I was notified at 5:55PM and scheduled for and had an interview with John on June 17, 2010. At the conclusion of that interview, I was told that I was a favorable candidate to be trained for this position and within the next two days a second interview would be scheduled with John's boss.

There is a TrueGreen truck parked in the cul-de-sac of my home. It is running and I assume someone is inside the truck. It has been there for an hour now. I have no idea what that person is doing inside of this truck for so long a period of time with the motor running.

We initially signed up for weed control service with TruGreen. After careful consideration, we cancelled the next day, 6/9/10 and even received a cancellation code. That very next day they came anyway and "treated" our yard. Well, the end result is yellow dead spots throughout our "entire yard"! Our yard is brand new sod - only 30 days old and is now ruined! We had their so called specialist come out today and he said that the only way to rectify this problem would be to take up the sod and replace it! He said their guy mixed the chemicals wrong and basically killed our grass.

I requested I must be home when Trugreen came to my house to apply lawn care due to a previous experience 5 years earlier. They come when I am at work and have no idea what they did; all I can be sure of is the invoices they left. My lawn is a disgrace. There are weeds all over and I have brown patches. We took pictures on June 22, 2010. I want to cancel this service immediately and pay the invoices so I can pursue this matter in court and get my money back. I am not satisfied with this company and no longer want any services from them. Please confirm this email complaint. This company is a disgrace and I would not recommend them to anyone I know.

They first estimated me at $36 a year and then raised me to $68. I told them I wanted the least applications. Now they raised it to $71.50. I watched a tech fill up a small spreader once and leave a 3/4 acre unfinished. When I called 5 minutes later, they tried to explain it away. Now I feel like I have to watch in order to get my $72 worth. This is a lot of money for me, not to get what I signed up for. Is there not something that when they quote a job, they are held responsible to uphold their initial quote which I paid $36 for a year? They say they will be out Tuesday, but do I have to be home in order to check what I'm paying for?

I have complained about the weeds in my backyard 3 times. I am still waiting for an e-mail back.

We have recently taken on your residential yard service. We have lived in this home since 1990. We have worked with local companies and thought we would try a nationwide company. Big mistake. Your first impression was good. However, subsequently, we are disappointed with your results. We have not received the feedback we expected. We have gotten more excuses than results.

I began using TruGreen when I moved to this house. I hadn't received my current checks, so when the service tech came, I gave him cash. He must have dropped a penny of it, because I have been billed for it since. When I call, I'm told not to worry and they are embarrassed for the charge, but it is continuing.

My landlord has been dealing with TruGreen for over 30 years, but 3442/3440, has the worst looking lawn on this street. I would appreciate it if they would do a better job because I moved here in 2008 and the lawn was very green. What is the problem, also what about the weeds between the bushes? Your response would be appreciated. Thank you in advance.

Kevin signed me up for a 5 application program. He offered a $50.00 referral fee from my neighbor stating the fir 1 and 1/2 apps would be at no cost. First application was 4/17/2010. I called Norma on 5/6/2010 after I received a bill. It took over 1/2 on the phone, but she finally found it and told me it would be taken care of. I received another bill, I called the office 6/11/10 and was told I have to pay for this one and then they will give me the second one free. I called sales and talked to the "manager" and he too stated that I have to pay the first one and they would like to earn my business. I asked him to zero out the bill as promised and he hung up telling me "I'm not seeing the big picture". I canceled my service, but will not pay this bill. It sounds like a scam to me.

I prepaid Trugreen on 3/11/2010 for a season of treatment for grub control and flee and tick treatment, plus fertilizations. Their pamphlet states treatments to start early spring, spring, and summer. They had no problem cashing my check, but once they had their money, I never saw them. I called several times starting at the end of April, and continued to call each week through May. Three times they told me I was scheduled for treatment that day, but guess who never showed.

I contracted last year with TruGreen for an advertised special of 4 treatments at approx. $40 each. After the first treatment (and lawn analysis), I agreed to additional treatments for one year only. At the end of the year, the Trugreen representative called and asked me to renew for this year. I stated that I was moving. I live in a mobile home, on rented land, and that once I put this mobile up for sale that I would not continue any more the basic 4 treatments per year, but that I would give them a call when my new home was built and would transfer service there.

I should have listened! First, I read the 45+ pages of complaints and swore off TruGreen but then I got a knock on the door. A sales kid was offering the first two months discounted 50% ($20 each for the first two services, then 4 services at $40 with an additional two services of $40 and $60). I thought "what the heck". I will cancel after two services if I don't see results.

Tru Green has ruined my lawn. I now have brown areas all over my yard. The wild bermuda is taking over. On their first visit, I got a paper saying what they did and that my yard looked good. Now it looks terrible. You cannot reach anyone locally. They do not return calls. Since I asked them to refund my money, they apparently feel they do not have to return my yard to the way it was before they ruined it. We always had one of the nicest yards in the subdivision. Now people stop and want to know what happened to my yard. I have no idea how much it will cost to re-sod my yard.

They came out after being told I had another service. They then proceeded to withdraw a monthly fee from my checking account without my authorization. My backyard is locked so they could have only done the front if at all. I don't believe they did anything. When I called to cease and desist, they became belligerent. I went to my attorney and filed a complaint with the bank. This business is unethical and untruthful. They seem to prey upon the elderly and the Ohio State Attorney General should investigate them.

In early April 2010, I contacted Scotts Lawn Service to perform fertilizing, etc. on my property. I was given a "Current Lawn Analysis" that also included the actual measurements of the actual grass areas. It showed a total of 5611 sq ft, though the true measurements are some 5200 sq ft. I then decided to contact TruGreen to perform the same identical services. The prices were a little lower than Scotts.

A TruGreen sales rep came by my house in April, to talk with me about services they offered. I thought it was worth pursuing, so I gave permission for their office to contact me. I only spoke with their sales rep, I never actually agreed to sign up for their plan. I was researching other lawn care companies at the same time. That was back in April. Since then, TruGreen has called me at least two, maybe three times a day with a recorded message, asking me to call for scheduling. When you call to complain, you get a quick busy signal, no actual customer service person.

I recently re-enacted my lawn and tree service with this company. Due to personal circumstances and medical conditions I was unable to mow my back yard lawn. I called and attempted to discuss my situation with the customer service rep and supervisor was appalling. Both of them discounted my complaints.

We signed up with TruGreen at the end of summer 2009 because our yard was suffering slightly from a dry summer and the grass was a little yellow. And our St. Augustine was being overtaken by bermuda. Thought we would get it winter ready and allow the root system to strengthen, so our lawn would come back nicely come spring. They said they aerated and seeded with St. Augustine right away. Of course the lawn went dormant and brown which would be expected for winter. But then large areas of the lawn went completely bare or too dirty.

I just want to complain to all people past and present who has/ had service with TruGreen. Not all the blame is the company. If you don’t listen to the techs and realize every freaking lawn is not the same you would understand that results are completely different.

I work at TruGreen at the Clearwater center. We handle sales and saves! Saves is really busy because lots of unhappy customers leave! Thing I want to divulge is the drug use at the office. The manager Chris ** not only knows pill popping takes place but he condones it. In a recent sales meeting one sales guy Steve ** was so high Chris made fun of him in front of everyone. Kristen ** who was just let go used to smoke pot in her car at lunch time. Mike ** a supervisor was for 10 days wasted while Chris ** was on vacation. About half the office is popping pills during the day. These drug filled crazies are also calling customers and handling customer calls. They have no sales ethics and the "do not call list" is a joke, we call people sometimes 10 times a day until they give up. Old ladies are easy targets and they will push and push until they get a yes! And it is really this bad!

Can't reach offices to be sure my so-called service is halted. I gave the message to the truck man but doubt the office will never admit hearing it. My lawn is a mess and shows no signs of improvement from their treatments. I am through dealing with them!

I cancelled this service 2 years ago for my elderly sister at this address. She too cancelled this service. Here they are again sending a 75 year old woman, with a fractured spine, on a fixed income invoices for lawn service, that was never asked for or agreed to, or needed. This is service that has been cancelled several times to no avail. These people are harassing an old lady in hopes to get money out of her that she does not have. If this bogus bill gets paid, a 75 year old woman does not eat for a week each month. This is disgusting for a service that was never requested.

Applications, spraying for few a minutes, and going to the next yard, customers are not getting what they pay for and employees are getting topped off. What TruGreen is doing is criminal.

TruGreen was called to fix a mole-cricket problem in our lawn last year and to try to stop encroachment of centipede from our neighbors. We have Bermuda 419. The lawn, before mole-crickets, was beautiful. This year, it looks awful thin, not growing. I have called several times to have a rep or supervisor to call me with no return call. Lawn is in poor condition, may need to be replaced if problem continues.

We are not even TruGreen customers, our neighbors are and we have now had two very disturbing instances with TruGreen. We came home one day to a blue dog. Now, I am sure that he was barking at the TruGreen guy, but the dog was covered snout to tail in blue (we have pictures). When we called the company to complain and explain that the actual property line is about 15 feet from the chain link fence, they told us that it must have been a result of wind carrying the overspray. We spoke to multiple managers who assured us that the dog was not intentionally sprayed.

Paid for 1 year of service with very little improvement in yard. They would never call my husband on his cell phone to notify what approx time they would arrive so he could meet them. We called a dozen times just to complain about this issue and other customer service. At the end of the contract, I cancelled. Within 2 weeks, the manager called and asked my husband to let them do a couple extra treatments at no charge to see if they could improve anything. In April, they finally got the number correct and called my husband about a past due balance! He informed them we did not owe anything. I called today 5-11-2010 to confirm our account was cancelled in February. Yes, it was however, the manager reactivated the account and they claimed we owe $181.00 for March and April service! Haaa! LOL!

Michele (office staff) was extremely rude and did not believe me that the work orders and actual work completed by the field agents were correct. The field agent's actual work and billing is not in-sync. This is the 2nd time I call them and get the same type of bad customer service from the office staff. I have no complaints with the field agents for they are very professional and courteous. However, the office staff at TruGreen are very unprofessional and lack people skills. The consequence is an over charge of $45.00 and I’m waiting for a charge card credit.

I contacted TruGreen in March 2010 to apply the first treatment to both my front and back lawns. I was given a one time discount special of $52.00 for weed control and $180.00 for aeration which was declined! After the initial treatment, I immediately contacted customer service and reported my backyard was not completely sprayed and was also informed by the customer service per the driver to "Look Again". I advised her to tell him it was not fully sprayed because I was looking at a higher angle.

I negotiated a contract with TruGreen by phone last year (2009). TruGreen encouraged me to include added fertilizing of shrubs in the back yard. TruGreen's fertilizing man arrived but told me that he could not fertilize shrubs and that it would hurt the shrubs, etc. but never refunded money paid for fertilizing shrubs. I told them I did not want to renew the contract for 2010. They phoned three times at the end of year, pleading for me to renew the contract, which I declined to do.

I am sorry if this offends you but I am absolutely tired of your company and it's promises to do something to repair a severely damaged lawn since November 2009. I paid up front for 12 months lawn treatment service in November, only on the promise that would work to get out lawn back from brown to green but you have failed to deliver anything remotely looking like customer service.

We called TruGreen to fertilize our yard. My husband called them and set it up. The second month, we receive two invoices, one for cinch bugs and the other for fertilizer. I called them to tell them we never asked for the cinch bug service and wanted to be credited back the extra $54 dollars, which was charged on top of the $54 dollars for the regular service. They pulled the voice recorded conversation up, with my husband "authorizing" the service. However, it was a foreigner that could barely speak English. We were completely unaware the services would cost extra. This goes to show you bad business! People are hurting in today's economy and TruGreen is taking advantage of us!

We first used TruGreen last year, prepaid for the year. They did come faithfully, and we did notice that we had fewer weeds, though the weeds were not completely killed. The lack of weeds left bare spots, so we paid extra for them to aerate and re-seed. We were told to water every day, which we did. The new grass started coming in beautifully, and we were impressed. This year, we have twice as many weeds as last year, the grass has not come in, and we have nothing but dirt throughout most of the yard. We received the bill to prepay our service again this year. I called them to explain that we were not satisfied with our lawn and we would not be paying for this year's service until someone came out to inspect our lawn and discuss why it had not grown. We never got a call back, tried calling several more times, and finally called corporate headquarters. We did then receive a call from Fayetteville, and he promised to come out to inspect our lawn.

On 4/29/10, we called Chemlawn and signed up for their service. On 4/30/10, I read multiple complaints about their service and the safety of their products with pets. Feeling uncomfortable, I canceled the service the morning of 4/30/10. Due to this website's complaints, I also asked them to email a confirmation of the cancellation. 9 hours later, I had no email and called back. My account was still active; they had never canceled. This confirms the previous complaints that TruGreen is unwilling to cancel accounts in the hopes to collect one more treatment fee.

I have a backyard vineyard of 110 vines. Last year, I noticed herbicide damage in June. I found out from the City that TruGreen had a contract to spray the Little league ball fields. My property is adjacent to one of these fields. John **, Commercial Services Manager with TruGreen came out and looked at my vines and verified herbicide damage. He did an investigation around the neighborhood and informed me that it looked like a neighbor may have been the guilty party and not TruGreen. This year, in an effort to monitor their activity, I personally went to the ball fields 4 different times on Friday, April 23, 2010. This was the day TruGreen was to make application to the fields.

After a year of service, I cancelled the the service because we are going to do work on the house and the yard is going to be under construction as well. I told them that we were done and they came two weeks ago and made an application and told me I did not cancel.

I called TruGreen to find out when they would put the first application. The girl said he was at my house on March 31 and he left a flag on the grass and his invoice. I told the girl the roads were closed due to the heavy rainy days prior. She said she would have the guy call us which he never did. Three times I called and no one returned our call. I'm afraid we're out $386.60 for the year's service of 2010. I had to go out and buy Scott's grab grass fertilizer and I see I'll have to lay down the weed feed because it is late April and I have weeds and clover all through my lawn.

Last year, I ordered TruGreen to kill off the "winter grass" (a weed that grows in southern lawns when it is cold out). They said that they can kill this "winter grass," and it will not hurt my centipede grass. Well, spring hit and hardly any of my centipede came up. The tech stated that it was a "winter kill" that damaged my lawn, even though my neighbors did not have their lawns die. Now, my oak tree has died, and I cannot help but think it has something to do with the chemicals that they sprayed. Over 75 percent of my lawn died, and now, I will have to pay someone to come and cut down and remove this tree.

I hired TruGreen to treat my lawn for weeds and fertilize it. Instead, they overused herbicide in the spring and killed about one-third of my yard. Now TruGreen will not respond to my complaints. This is the second year I have used TruGreen and had issues with them the whole time. Very unprofessional. TruGreen has destroyed my beautiful lawn. It will take about two seasons, money, and a lot of work to repair this damage.

I have used Trugreen for years, and have always found their services to work very well for my needs. It's now spring, and I haven't seen them around, so I called to find out what was up, and when my service would be started for the season. I was informed that my service had been canceled because I had been 4 months behind in payments, and my account had been turned over to collections, but is current. I was flabbergasted!

I called on April 5, 2010 to check on first treatment. I was told that the first treatment was accomplished on April 3rd. I told the lady that it was impossible. I had a house full of people for Easter weekend, nobody had seen anyone on property. Also, no placard was left on the lawn and no paperwork was left at my door. The lady stated that she would check on it. I called back on April 9th, again complained that nothing has been taken care of since April 5th. That lady stated that she would put in a service call.

I heard a truck outside my house around 9:30 this rainy, cold Saturday morning. When I looked out my window I saw a TruGreen truck. I figured it was for the house next door since this neighborhood seems obsessed with having their lawns serviced by this company. I noticed the worker putting the little yellow poison sign on my lawn, but since it was between the houses I thought it was OK. That's when I saw him turn on the hose and head for my backyard. I had to go running downstairs and outside in the rain in my pajamas to stop him.

I have been a customer of this company for at least 15 years with adequate service until this year. My contract with them is for two spring fertilization and two in fall. They have not done my first application, which means the crab grass prevention window has been missed. I have called three times and was given different dates that they would come (no one did come when promised). I asked to talk to a manager and was told he couldn't be reached. I told them to cancel my service.

Beware of doing business with this company. Do not trust them.

I decided this year to go with a lawn care service. Every afternoon I had another card in my yard from TruGreen. I called and spoke with Mike **. We negotiated a price, and I agreed to pay up front to save 10%. I was contacted by the person who took down all of my payment information. All of that occurred on March 16th.

Have subscribed to their lawn and shrub care treatments for just over one year. Lawn condition appeared to improve at first, with diminished infestation of weeds. I continued to receive these treatments all through the Winter months to prevent re-infestation of weeds. But with the advent of Spring, all the beds beneath the shrubs and back lawn are totally weed infested, and there is some evidence of return of weeds out front.

They came out without my permission or speaking to me first and treated my lawn with weed killer and I have 3 small dogs -- it's the principal of it- first not calling and just thinking. We'll go out there anyway and bill them and do the service -wrong! Then you can't get in touch with anyone at the company. There are no local numbers - why is this? This is weird. No damage as of yet to the dogs but I'm watering now trying to get the stuff off my lawn.

I have been a customer of TruGreen for many years and have several different accounts with them. In years past, they provided a good service, however, since their merger with Service Magic, the level of quality service has been in a steady decline. I canceled all of our services with them in October 2009 as we have no need for their winter service. In February 2010, they claim they provided a lawn treatment but there was no evidence of this, as they generally place signs as treatment takes place. But of most importance, is the fact that the property was sold in November 09 and there was no authorization for the service in the first place.

Summer of 2009, we were not satisfied with the results of the lawn treatment, etc. and cancelled future services. We still had weeds growing after treatment and problems with Japanese beetle. We continue to receive calls at various times of the day and night. When I have explained they need to talk to my husband, they ask questions pertaining to where he is, what he is doing.

I have used TruGreen for 5 years and had no complaints until now. I always prepaid for the whole year as I would get 5% off the total bill. I would have until 3/31 to pay in full. This year for some reason, I started getting late payment notices for the treatments I had already received even though I did not have to pay until 3/31. I called and asked why and was told that it was a computer thing. I was also told they would contact the local office via email, as this was Friday evening and that would take care of it. He also was surprised that I had not received any phone calls before the letters started.

I have been billed for Lawn Round 8 and paid twice for it. When I called, the representative, Shawna, declared that I was owing $30. I replied that I believed that they owed me for over payment. She put me on hold 2 times and was going to put me on hold the 3rd time when I asked for the business address here in Dallas where I could meet and discuss my bill. She then looked at my bill and said they owed me $50 for over payment. I asked how that could be when she had just told me that I owed them $30? She wanted to put me on hold again. Then she said that they had done another treatment and they were crediting my account with the overpayment of $50. I feel there is a problem with this company and their billing.

On March 10, 2010, I called and talked with Lindsey, regarding having grubs in my backyard again. They are in the same area as last year. Last year on March 31, 2009, TruGreen came and treated my yard for grubs. I believe they did a spot treatment only. This was told to me by the TruGreen tech, Eric, who came by and inspected my lawn on Thursday, March 11, 2010. After showing Eric the grubs, and the damaged areas I had dug up, Eric did not treat my yard. Instead he said he would need to verify with the office, and his supervisor, and call me later that evening, which he did.

About 2-3yrs ago, I signed up for a treatment for our front lawn for "early weed control pre-emergent." That had changed to the company treating our front lawn regularly for weed control, etc. I extended the contract to include our backyard. I questioned them heavily about the safety of their products around children and dogs. They have a dog logo on their vehicles. They assured me it was safe but to be sure, to maintain the kids and the animals off the yard for several hours if I had concerns.

TruGreen did try their typical trick of doing service you never asked for and billing you for them. They are threatening me with legal and credit action. Even after multiple attempts of calling the company and explaining we never ordered the services they claim, and even telling them " you record your calls, find the recording with me agreeing to the service", I will pay for it. They never produced anything. Yet, they send 2 or 3 bills a week and calling multiple times. They tried this ** a few years ago when we were at another address and they finally dropped it. I have to imagine this unfair and deceptive tactic is ripping many people off. They claim you had this service the year before so we assumed you wanted again, and they say you ordered earlier in the year. Both, in my case, were outright lies.

There are two problems. The first is, after receiving lawn treatment, my lawn turned brown in a number of spots. The second problem is, I attempted to pay for service on company website. The day after doing so, I received email that the payment could not be processed. I then paid by check through the mail. Afterwards, I received a bill for returned check charge for $25. I did not bounce the check. The problem was not my fault. I have written to the office as well as called but yet I have received a number of phone calls and bills requesting payment. The matter has been sent to a collection agency.

After reading through many pages of complaints here about Truebrown, it strikes me as odd that an employee would post here sticking up for the company. At one time I worked for this company and did not read a single complaint that I had not heard before a dozen times over. Do the math, a $1200 dollar a day quota with most applications in the 35 +- range. How much time does that leave the employee at each customer to do the job?

Trugreen came last summer, did a crummy quick walk and sprayed on everything. They killed everything, newly planted ones, trees and all, and I still had very spotty grass. We called them, then they sent some kid out,who said that we should bring the plants back to where we bought them and get our money back. What a way to run a business! Just wanted to post this so no one else uses their service anymore.

We cancelled the service after repeatedly catching the service guy just whisking his sprayer once or twice over the lawn and driving off. Yes, we reported it. Now despite repeated cancellations and talking to a so-called manager, these fools continue to show up to service us. It's ridiculous. Not professional. I will never recommend them to anyone. Disgusted!

I've used Chemlawn at my previous address. They did not kill my weeds but they did manage to spray some of my bushes and kill them. Recently they have started sending door to door salesman to solicit business. The last guy, Tom in Suwanee actually opened our door and dropped off his literature. Needless to say, I called the police. I spoke with his manager who shrugged it off and said they are trying to make a living. Based on my experience and all the complaints on the web, I would recommend steering clear of TruGreen in Suwanee GA.

They provided unauthorized services without my written or verbal consent. When I called to adjust the bill, they refused. I have canceled their service now but they are still billing me for the services I did not authorize.

We have been using Trugreen Chemlawn for almost 20 years since 1991. In general, they did a good job with the "lawn" service. They started offering shrub service several years back, which we subscribed to. They did reasonable jobs for a few years, but in the 2008 winter, they had done a very poor job which resulted in significant burn damages to the shrubs. We have complained numerous times in Spring 2009. While the phone reps said they would notify the manager, nothing happened. When we try to bring this up again recently, the rep, Rose, was insisting they did the application and that's what matters, not the result. This type of response really frustrated me, the customer. This is poor shrub work and customer service.

We have been TrueGreen customers for 15 years plus. We have had several instances during these years when we complained about the condition of our lawn and it has always been difficult to get any answers or actions on our complaints, but we have been very busy with our own business and lives that we tend to let it go. Beginning October 2009, I called the TrueGreen office that services our area, and left a message complaining about the really bad condition of our lawn, but no one either called me back or came to see the problem. Only when I called the corporation and spoke to someone there did I get a person to come see the lawn. He indicated they needed to do some treatments and since that date we have been invoiced for several visits and treatments but the lawn has gotten even worse.

In December of 2009 I signed up for a yearly treatment. The company would come out once per month for twelve months. The initial application was at a special price of $29.95. On December 9th, the company came out for service and left the receipt on the door for $29.95, which was an auto pay. Less than two weeks later, the company arrived again for another application for the regular price of $46. When I contacted the company to ask them why, the representative on the phone could not get his story straight. He asked whom I spoke with to confirm the application for the day in question. I was never called. And what does that matter!

I received an unauthorized service and TruGreen is trying to charge me for it. I stopped them once and I received a call from a salesperson who talked me in to not stopping the service and give them another chance. I did and now I am sorry I did because I cannot get the issue resolved. I have even spoken to a company rep from Dallas. I did not authorize a lime service for my lawn. They did a lime service and now are trying to charge me for it. One big problem is they have a high rate of turnover on their salespersons and when you want to complain, they tell that person does not work there anymore.

On November 28th, a TruGreen service person entered my gated backyard and began applying a chemical treatment to my lawn. This service was not authorized. We follow an organic lawn care routine and did not request any treatment whatsoever from TruGreen. We have never done business with them and did not give permission to have our lawn chemically treated. I am pregnant and have a 2-year-old child. I have made a specific conscious effort to avoid potentially dangerous chemicals such as those used by TruGreen and was furious to see the lawn where my child plays being doused in chemicals.

I contacted TruGreen to come look at my lawn since I was frankly getting tired of dealing with chemicals myself. I signed up with TruGreen and expected weed control, fertilizer and pest control. After a couple of applications, I noticed that my lawn was yellow. I asked that the professional come to review the situation. They said I needed another application. They put down the application and still yellow. They then put down weed control. Many weeds. They reapplied. Still more weeds. I canceled. They came out two more times. I called to tell them that I canceled earlier. They said there was no record. Now, I am in collections. My lawn is yellow and I have weeds. TruGreen is a bad company with rude service and no manners. TruGreen is to be avoided.

I assume TruGreen that services our lawn is based in Lakeland, FL. However, my checks go to a Plant City, FL address. I'm getting an average of several calls a week from TruGreen advising more treatments. I agreed to treatments every 2nd month. Now, I'm getting more persistent calls advising for more treatments & a special aeration with plugs being removed for a special price of $132 for our small lot our double wide just fits on. I agreed to a special winterizing treatment even though we just had a treatment done two weeks ago. So tonight, TruGreen called our house to try to schedule a treatment in December plus the agreed treatment to winterize our lawn. It's not a matter of just telling the caller no, but I'm asked what they can do "to work with me because I'm a valued customer." Hanging up on the caller only leads to more calls from them. Does the Home Office encourage this?

My cancellation letter of May 15, 2009, was received with no response from TruGreen. However, no service call was made to my home at any time in May which led me to believe that my service had indeed been cancelled.

I purchased service in November 2008 from a fellow that rang the doorbell. I was given the sales pitch and reviewed my lawn with this rep. He gave me all the things True Green did to grow a strong root system and develop an excellent lawn. He also made a pitch for tree and shrub service which I also purchased. My lawn service included all on the list that he recommended.

Trugreen started service in late spring and was only going to charge me for the remaining 4 applications for the season. Instead, they were out once a month spraying my lawn and charging me extra to make up for the late start. When I also agreed to their aeration and overseeding, they charged me triple the price I was quoted for that service. Also, I had as bad of a weed problem at the end of the season as I did at the beginning of the season. Their chemicals aren't worth the money that was paid for them. I would not recommend Trugreen to anyone looking for lawn service and weed control.

While we were out of town, TruGreen applied herbicides and spot weed killer on our biodynamic organic yard that had never before seen chemicals. We did not have a contract with their firm, nor ever would. And, they ignored the posted No Trespassing sign to get on my property. Even after admitting their error, they seem to have consistently tried, over the last four months, to delay the process of getting this issue resolved. They first tried to pass us around to different people in their organization. This took a month.

Alan ** showed up at my door shortly after I purchased my home on June 6, 2009. Because my new yard was so big and I didn't want the weed problem to get away from me, I signed up for five sprays remaining for the year 2009. I paid in advance a sum of $175. After two sprays, my weeds were flourishing. I called to complain and they gave me a free spray which pretty much killed everything including the grass. The application was sloppy and half-**, missing large sections of lawn. I received one more spray in August then nothing. I called several times and they said I had no more sprays remaining. I sent in a complaint to the regional office in Memphis via their website with no response. I asked for my money to be refunded for the two additional sprays which I never got. My yard went from being the best looking one on the block to one of the worst under TruGreen's care. Bad news and clearly a rip off. I intend to contact the Better Business Bureau and the State's Attorney's office.

We've used TruGreen for 3 plus years and until this summer, were contented with the service. However this summer, they have utterly destroyed our lawn with their pathetic service which is only exceeded by their even worse customer service. They must be near bankruptcy because this is not how a company that plans on staying in business behaves. Our lawn is infested with chinchbugs and weeds, and this company's utter incompetence needs to be exposed. Our otherwise beautiful home has been devalued significantly by the lack of competence exhibited by TruGreen and the only remedy at this point seems to be resow approximately 2 acres of St. Augustine.

I got a flyer advertising aeration and overseeding for $49.00. When I called and he finds out I am only interested in this service and not their ongoing services, the price suddenly jumped to $180 and he will not honor the ad. The ad did not contain any restrictions. True bait and switch tactic for sure. After reading everyone else's experiences, they are not a company that cares about their customers.

I guess you could say I am very disappointed in this company since they have changed numerous hands and leadership. They used to be a company that a customer could be happy to have servicing their property but all their customer service are being outsourced to a call center in Dallas which I know for a fact are clueless to my needs and since I have no direct contact with the local office any more, I have decided to cancel all my services with this company. The funny thing is, all those individuals will lose their jobs for what, so Corporate America can make another dollar. Great job, ServiceMaster. You truly do not care about your customers but just the bottom dollar. To the individuals I speak to every other day, my thoughts are with you. You were always there for me. Thank you.

In early August of 2009, I received a bill for a yard application for a July 15, 2009 application. Funny that I never approved this treatment. Earlier in the year, I cancelled the service when my late husband retired from his job. This was something I was thinking of for the last two years because I was not happy with how my yard was looking and all the phone calls attempting to sell other product to me. They also claimed they were in the area, which was a big lie. After I ended the service, which was in my name only, somehow they got a hold of my husband and he was able to agree to only two applications at half price. He told me we only needed two of them and he would do the rest if they were needed.

I was contacted by their salesman, Steve, for an extra service. I told him no, that I was unhappy with what they had done so far. He stated they would come out and redo what they had already done without charge. The next day, I got a bill for the extra saying I had told him no to. I'm still trying to get it off my bill. These people are con men, plain and simple.

I cancelled my TruGreen service about two weeks ago. I was up-sold to their shrub service, but no one ever came to take care of my shrubs. I kept calling, because my shrubs did not look so good over the summer. I finally cancelled the service due to lack of service. I received a call from their customer retention department (Craig) on 9/29/2009. I decided to give them one more try after a long discussion. I explained to him that no one at TruGreen seemed to listen to me and that was my greatest complaint.

TruGreen visits were always to be on Fridays since I'm home. I keep the backyard gate locked so they wouldn't come in unexpectedly since I have 2 dogs. On Wednesday evening, I arrived home to find TruGreen's poison sign on my front grass. I called to ask why they came and received a message from the technician that he had jumped the fence. That evening, one of my dogs got violently sick. They are both very friendly and if he did spray the backyard, the dogs would have been by his side while he was applying poison. I feel that this is very intrusive that he would jump the gate in the first place.

We have moved out of state and received a collection notice to our Virginia address stating we owe TruGreen $58. I called TruGreen to dispute the claim. I had a one-time spray done on our sick tree in 2008, but was not told at that time that I would automatically get the service the next year. I did not sign anything saying it was okay to do so. On our conversation over a year ago, it was meant to be a one-time spray that I had ordered for a sick tree. Sick trees are not sick consecutive years!

I am going to make my complaint as a past employee read. I worked at their corporate call center where we covered the calls from half of the United States. I was told it was an easy job that customers call us. I made many more outbound calls than I did receive them. I felt like a telemarketer. I would never have taken the job if I knew that. I do not like telemarketing. While I was there, I had so many people say that we were the highest priced company out there. We had customers say that they are paying for service and their neighbors aren't and the neighbors have a nicer lawn doing it themselves.

Today, Sept. 4, 2009, I concluded any relationship with TruGreen because of substantiation of what I had suspected for several months. That is, that TruGreen has been billing me for services they've not been performing. After several instructions to let me know when they would be providing service, their technician Jim(?) rang my doorbell before beginning his "work." I did not answer the door, but instead looked out to see who was here in an unmarked pickup truck. As I watched through several windows, Jim took a spreader from the truck, poured some material in it and proceeded to spread the material on the front lawn. Slightly more than five minutes later, he put the spreader back in the truck and went to the cab to fill out an invoice claiming to have spread 13 pounds of lime on 6,500 square feet of my front, back and side lawn.

I have not had ChemLawn treat my yard for about 4 years. I fired them because they killed a row of lilac trees and several perennials (and still had weeds). I had had enough after that. But now my neighbor uses them and with the last two applications to her yard. I have a decade-old Rose of Sharon tree dying and also an equally old hibiscus which is also dying. They are close to the property line and I noticed the last time they sprayed my neighbor's yard on a windy day. I had the Rose of Sharon moved three years ago to make room for a barn and have nursed it like a child to ensure its survival.

TruGreen treated my yard more than three times and it has not improved. The second time, it was supposedly sprayed one day and two days later aeorated. This was a waste of my money. My yard look worse that it did before Steve, the technician, began treating. I am in the house and no one rings the bell nor knocks on the door. I am not aware of what is being done. Each time I call, someone is coming and taking care of something that I cannot see. This is a rip off and I feel that my lawyer should be advised to see what can be done. The weeds are growing beautifully and they are the ones that should have been dead by now.

On July 10th or so, Matt ** came to my home to offer the lawn care service. He had a good talk about the company and what they can do for my yard. That day I decided to take the service. On the 15th, they sent a guy to my home to spray a weed-killer, fertilizer and pest control. One to two days after he sprayed, my entire front lawn turned brown. I called the company that Monday to let them know what happened to my lawn. They said that they are sending a tech back out to look at the lawn for a service call. The man did not come until that Wednesday, exactly one week from the date of application. It was the same tech that sprayed the lawn the first time and I showed him what he did to the lawn. He told me that he probably put down too much weed-killer or something. He went and put down a fertilizer again on top of the other fertilizer he had put down the first time.

I had their services in 2008. I'm not that satisfied. I declined their auto renewal for 2009. Since then, I received weekly calls to renew service which I have repeatedly expressed my intent not to do so. On at least six different times, I asked them not to call again. I spoke with purported managers who assured me no more calls. They keep calling. What can I do to stop them? It's more than annoying.

On the recommendation of a neighbor with a low maintenance lawn, I hired TruGreen to do four weed control/fertilizer treatments and one grub control treatment. I prepaid for the service because it seemed easier and cheaper. I hired TruGreen on the sole condition that I be notified of the date of each treatment beforehand so that I could unlock the gate to the back yard (I have a 6 foot fence surrounding a large grassy dog run). TruGreen sent me a postcard with all the dates confirmed except the first treatment. I called to get the first treatment date confirmed, July 23rd, and that day came and went with no one showing up to do the work. I called TruGreen to notify them of the missed appointment and they said they were surprised and that the technician would be sure to reschedule and call me the day before.

They started doing services for people that they didn't request and charging them! Consequences: $82.95 bill that wasn't a service I requested!

This is the second, and final, time we have used TruGreen. The first time was a long-term treatment plan of about 12 months. For the most part, it kept the existing grass very green (no dispute there). However, it never managed to rid our lawn of the moss, but it sure was green! We had field supervisors and technicians back several times and always got a "Yep, still haven't been able to get rid of moss. How about another $100 for this or continue your $60 monthly treatment for that?” This most recent occasion was a matter of convenience when I left for Iraq. In an effort to help my wife with the yard, she ordered it again. Well, again, she was not satisfied and cancelled after 5 treatments.

I have been a customer of TruGreen since 2005, the year my lawn got sodded. The last year the service has gotten progressively worse to the point of my lawn receiving some extensive damage. I have dealt with the service people by phone numerous times, and at one point they brought me some trays of plugs (different grass). My son-in-law worked all weekend digging out chinch bug infested areas. After numerous problems and no help from the local office, I have finally called another company. My lawn, it turns out, is infested with chinch bugs, sod web worms, and has a variety of weeds, including yellow and purple nutsedge, pursley, spurge, etc. I will need to sod half my lawn since the damage is so extensive. I am going to court for damages as well as calling the local TV channel action reporter. Promises to respray and resod have not materialized.

If I get one more phone call after 9pm, I am going to get a lawyer and file a complaint to the FCC.

This is not a complaint against your employee. He is very nice and understands that we need some help with garden weeds as well. I have talked with Dave telling him I am upset about all of the extra treatments that your company has put us on. We live on our S.S. and with all the prices going up, we cannot keep up with any extra service. We started out years ago, with three treatments a year for the grass and weeds. I guess weeds mean only the ones in grass. I think that we would like the change our treatment from weeds in the grass to weeds along bushes, (front and back) and in the flower beds for awhile. As your employee can tell you, I have had four major surgeries in the last two years and I cannot go out to spray the weeds that are 2 feet tall in the back garden, which was at one time a couple of years ago, a lawn. I think by doing this and killing the weeds around the house, we would not have so many growing on the edges of the lawn.

We cancelled the service. We were told it was cancelled. He came anyway. He was only able to do the front yard. We are on a budget plan, one time in the spring - and he did two? They charged us $136.00. We called and agreed to $48.00 total for both applications to be fair to them. I noted last and final payment on my check. They cashed it and now they want more money! They are constantly calling us at home and on our cell phones. Laura lies when talking to us separately about what the other has said to get us to agree to pay more for something we didn't want. We cancelled and it was their mistake. We are tired of dealing with the same issue over and over when we have been fair and did what we agreed on.

TruGreen ruined my lawn and kept coming back on our property for work (with invoices), despite cancellation of service! Last fall, we were enticed by advertisements to participate in TruGreen's lawn service. They put lime and fertilizer into the lawn late in the fall, and this did not work so well. By spring, the lawn was in terrible condition compared to similar winters and other treatments we had carried out. I cancelled the service by phone and by mail. Then I kept getting calls in early winter, and reminded TruGreen of my cancellation (and lack of interest!) not once but 3 more times in calls from their insistent "calling team." Imagine our surprise when in the middle of the summer, without notification, our lawn gets extensive "lime treatment and fertilizer" and we got an invoice for services for payment.

TruGreen - second year with them and my lawn has not improved. Crab grass and bare spots exist as they did 3 years ago. A waste of $250.

The funny thing about TruGreen is that most customers don't have a full understanding of the service. I've been working for TruGreen for two years. I see a lot of complaints on here. I don't think that customers understand that different weeds come up with each season changes. I know it's different for people in other areas but I work right outside of Philadelphia. When I first started with the service at the end of the season, we got a lot of calls about lawns being thin and not looking too good. But think about it, if you start in March and after about four apps, you see some thin and bare spots where the weeds used to be. Well, new grass can't grow where there is no seed, so you may have to seed.

On 7/1/2008, we were billed for service that we never received. After complaining that the service person did not leave anything (flags or invoice) so we would know he was there, the service person apologized for billing us for service he didn't perform. We are not interested in dealing with a company that bills us for service we don't receive. So, we were going to cancel service at this time, but the person we spoke with talked us into completing the rest of the summer applications by giving us a free application. It was our understanding that the service would be cancelled at the end of the contracted summer applications.

I tried TruGreen for 2 years when I was at my other house. I just re-sodded my lawn with zoysia. I wanted it to look the best. So they came out as I was told. After the second application, my grass started dying out. Since I'm new to this, they said to give it time and that it would green out. Well, I did. Well, after 2 or 3 more applications, nothing. Weeds started to still come out, and they told me they would stop the weeds. And the grass is still browning. I came to find out they overdid it and burnt my grass. I will never do business with them again. Do not recommend them.

If these people come to your door, shut the door! High pressure salespeople and customer service people make promises that they do not keep. My lawn is pale and weeds are popping up. I called to ask when they are coming out and the lady said that I'm on the schedule in two days (sure I was!). Two days later, they're a no-show and they don't call to let you know that they won't make their visit. Once they get your money, they got what they came for.

I was contacted by a sales rep Josh (his last name is not legible on sales form) on Tuesday, June 23. Actually, he did give part of his sales spiel the previous day, the 22nd, and I asked him to call back after my wife and I discussed the situation. On the 23rd, he visited me and gave me all of the details, plus cost of four different applications. The first two being half price at $28.00 each. He said time and date of application would be confirmed by telephone later that day. I warned Josh that I wanted to be notified in advance of any workman arriving here as I wanted to be present. He stated that they would call and he gave me his cell phone number so that he could resolve any problem that could arise. During the phone call by a female rep later that day, I was informed that the work would probably start the week of the 22nd. She was told that would be fine except that from the 3rd of July, I would not be home and didn't want anyone here then. I was told that would be fine.

After cancelling our service, they continue to send workers to our home to spray the lawn and leave a bill. We caught them a couple of times and turned them away, but they finally showed up when we were not home. We called and advised we wouldn't be paying the bill. They finally stopped showing up, but are now sending us to collection for $56.99.

Salesperson came to door with a lawn service deal. I told him that I normally did it myself but this is going to be a busy summer and I told him I would sign up for 4 treatments + core aeration. I also told him that I'm not easy to work with and have high expectations. Of course, he said they offer great service. After 5 weeks, there was no service, no aeration, nothing. I called the office and told them I wanted my money back. The lady on the phone indicated that I was never scheduled for any service. She talked me into keeping the contract and after haggling, she said they would do the aeration and lawn application at no charge. I reluctantly agreed. They came out; aeration was okay and looked like there were plugs.

TruGreen sucks. I fell for the $49 a month we'll make your lawn offer. My lawn remained brown after many bills. When we called to cancel the service, they kept sending someone and leaving a bill. However, my lawn never looked green. They stopped coming but continued to bill me. Finally, they stopped coming when we refused to pay. I do my own lawn now with way better results. TruGreen is a waste.

TruGreen called me and asked me who had my lawn service. I said that I did it myself. They said that they could do it for me for $48.00 per application and it would be four applications a year. So I said OK. They said someone would call me back in five to ten minutes to go over the offer. They called me back and I said OK. They said someone would be out in five to ten days to do the first application for $29.95. Someone came and said that it would be $210.00 per application. Bottom line is that if there are people calling over the phone and making offers they need to know the size of the property. I talked for someone there and called if they use an internet to get the size of the property before they called to make an offer. They said yes, but the girl was new and gave me the price for a townhouse and the best they could do for me is $165.00 per application. I said that I would agree to $105.00 per application, that it would be half of what they said it would really cost. They wouldn't agree with that. I would like to know how many people they do this to. They even sent me the agreement in writing, offering a discount if you prepay for an annual total of $165.25.

I contracted with TruGreen for several years and was fairly satisfied. Then my son bought a home and his yard was a mess. I called and added him to my contract. Without even looking at the lawn, TruGreen told me over the phone that what the yard needed was aeration and re-seeding. I questioned this and was told yes, with the description I gave of the lawn, that was what was needed. I agreed without an analysis and they said they performed the service. After I paid over $100, we saw no change in the lawn. I phoned them and was told they would perform the service again at no charge. Supposedly, this was done again, and again we noticed no difference. Then without my authorization they performed a weed control and billed me for it. I told them I would not pay it and they threatened to turn me over to collection. I terminated all agreements with them and paid them just to get them off my back. They continued to harass me and "want me back". They did nothing to appease me regarding the unauthorized charge and never did tell me exactly what the yard needed.

TruGreen sprayed my lawn through an account our previous homeowner had. I told them I didn't know who they were that we had just purchased our home. Since I didn't ask them to come and it was not my account, I would not be paying for their service and to immediately cease any additional applications.

I currently work for TruGreen Lawncare in Marietta, GA. I am proud to say I truly enjoy my job and really do feel that the service we provide really improves customers lawns. I have seen results with a lot of the lawns we treat that have been on the service within the first year and seen the improvement. I agree that sometimes customers are misinformed, but that does not make us a bad company. I care about the quality of my work and I think it shows in appearance. I recommend anyone to use TruGreen because they truly do care about their customers (and no, I'm not saying this to make us look better because of the complaints on this site). We are more than happy to help the homeowners with any concerns or questions they may have. Give us a try. We'll love you as a customer!

TruGreen was hired in March '09 to address the weeds in our front and back yard. After two applications, the grass now has several large burned areas throughout the lawn. You can actually see a pattern that was used by the technician using the sprayer. After several attempts to contact managers at TruGreen, no one called us back. Finally, after becoming angry with them, Patrick called back and met me the next morning to view the lawn. He acknowledged that the grass was burnt but stated that it was supposed to look like that while the grass is being treated. Hogwash! He stated he would have the lawn fertilized with a granule type fertilizer. That was three weeks ago. Several rainstorms later, the lawn looks worse than before.

I have been attempting to sever relations with this company since 2006. They attempted to just go ahead and spray when they didn't think I was there. Luckily I caught them and prevented it, telling them I would contact the police and charge them with trespassing if they came onto my property again. This was 2006; my last contract with them was for 2005. Since then, they call on a monthly basis to harass me to purchase their services.

We had TruGreen in 2007. We weren't satisfied with their services because we still had weeds, crabgrass, and the bugs were eating our bushes. The start of 2008, they called to continue our service and we declined. They kept harassing us. My husband talked to the tech and had reached an agreement. They would apply lawn application in the spring and fall. After the fall application, we were still not happy; we had crabgrass and weeds. The bushes still looked like they were bug infested. When they called to see if we needed grub control, I informed them that their services are no longer required!

There was a bill for a core aeration attached to my doorknob when I got home from work on 5/20/09. The bill states, "Today, I core aerated the lawn. This will allow soil to get proper moisture and nutrients. Cores will break down with watering." The next morning, I walked my front yard front to back and could not find any holes in the ground nor could I find any core plugs lying around. They had left a bill on my door for $101.12 but did not do the work. I contacted them at 8:00 on 5/21/09 and told them the problem and they didn't seem overly shocked to me, but maybe I was expecting a little more concern than them just wanting to reschedule the aeration for the next Wednesday.

I made a double payment, my error. I was then subsequently maneuvered by obvious professionals of deceit. Service has been cancelled, but TruGreen still has money owed to us. This was confirmed by a manager, Ben **, now with the Dayton, OH office. After more than a score of phone conversation, where promises were made and never kept, we still are owed this money from a situation that occurred in October of 2008. Personnel has been rude; just tonight (Larry) hung up on me. We are owed more than $80.00. We are owed a refund for an inferior service, a double payment, an unnecessary application, and 4 - 50 lb. of ice melt.

I paid TruGreen over $500.00 to rid my lawn of weeds and crabgrass. Their sales representative guaranteed they could get rid of the weeds and make the lawn look better (it was fine apart from the weeds). I kept complaining to them and they kept trying to charge extra for services that were clearly part of the original quote. It’s 2 years later and the weeds are twice as bad as when they started. They stopped coming and I moved out of state, but now I am trying to sell the house. The weeds are a real problem: house value reduced owing to weeds still in grass and the cost of mowing more often to keep lawn from looking like it is all weeds. We paid for a service that was clearly not adequately carried out or was just a plain lie as to the capability of TruGreen to do what they have promised.

In the Spring of 2008, I decided to hire Trugreen Chemlawn to take care of our lawn maintenance. Even though our lawn was fairly new, it was in really good shape and I wanted them to make it look even better. After a year of "treatments", the lawn was a complete disaster. I paid an average of $150 per application and this year, I had a massive grub problem. I suspected that TruGreen actually brought the grubs over and deposited them on my lawn, so that I would have to pay for their grub control.

In a previous experience with another lawn care provider, what started out as $200 worth of lawn care ended up at $450. So I decided to try TruGreen, paid upfront a deal for $200. No complaints about service (neither good or bad), but got so many calls trying to up-sell me and could not get straight answers to the question, "Is this part of my prepaid service?" that I was not going to do it this year. They showed up anyway, without another prepaid contract and then billed me for the service. I called to tell them I did not have a contract and they said no problem, they will take that off the bill and cancel service. But the bills keep coming. I called again and this time they show that I cancelled service (which I never signed up for), but the bill is still due and offered to split the difference.

We used TruGreen for a couple of years with good results. Last year, we called and canceled our contract. TruGreen kept calling, even when I bluntly told them to never call again. Finally, as a joke, my husband tried to low ball them into a deal for one year and they said okay. He was specific about the contract ending after one year. This January, they called three times and leaving messages, which we ignored. I came home in February to see their sign on our lawn stating they did a treatment! I called and was told smugly that since they couldn't reach us, that the contract was still in effect. I told them I would pay, but to never call us again.

I was quoted a price of $29.95 for a one time treatment. It was an advertised special. Similar to others, they wouldn't stop treating the lawn, although I told them to stop. They would come when I was at work and slipped the invoice on my door. I had only agreed to the one treatment and they knew it. The customer service area kept saying they would tell the guy to stop coming, but the salesperson also needed to get involved. I told them I would not pay for unauthorized services. They sent it to a collection agency that called every day. I took it to the Texas Attorney General's office and the president of the company.

They aerated and seeded my lawn after telling them that I did not want the service. The bill came to $318. When I inquired about the bill, I was told that there was a note on my account saying that the customer does not want the service performed. The note was dated prior to the service.

Last summer, the TruGreen salesman had been around the neighborhood several times, so I figured, "What the heck, I'll give it a try." I agreed to one treatment for fertilization, and one treatment for pest control. Big mistake - they started calling day and night several times a week. I told them not to call anymore, I was not interested, etc. It got so bad that we actually had to block their calls to our phone number.

Last year, I hired TruGreen Chemlawn for my lawn care. Initial response was good where I had signed up for aeration, seeding and maintenance. Even before hiring them, I had asked several times whether they can fix my lawn and my lawn would look like my neighbor's lawn and the answer was always promising. In April, they seeded the lawn and I was expecting the lawn to get better. I kept waiting and finally in June timeframe, I complained about the lawn. A technician told me that he would visit and take appropriate actions. There was no improvement in the appearance of the lawn. I got busy last summer and couldn't follow up with them again. Come October, I contacted them again and starting this time, they made several appointments and never made it. This is April 2009 and it is almost 6 months and I still don't have any response from these immoral people at TruGreen in Monmouth, NJ. I would never use or recommend TruGreen for anybody. They are bunch of liars.

TruGreen has performed my lawn service for roughly 1 year. Last fall, I asked for aeration and overseeding to be completed on my yard. When the service was initially started and this service was requested, I specifically asked for Fescue Marathon grass to be planted. They came to perform the service. While the service was being performed, they used a different style grass. When I first complained about the grass, according to a service specialist, it was an unknown form of grass. I was then instructed to remove the grass or wait until summer - it will die. I am paying for the specialists to perform this work; why should I have to remove the grass?

I canceled service with TruGreen over a year ago. Last week they charged, through my bank, for services. They did agree to refund the money, but it came directly out of the bank and now I have to wait for a refund from them. As a result, I have bills that will be paid late, resulting in late fees. I don't need this added stress, or the hit on my credit report.

Over the past three years, I have been paying $214.20 per month for their lawn care service with sub par results. Last month (03/09), they apparently put on too much fertilizer and ruined my lawn. After several calls, they will not send out a supervisor or respond with a phone call. TruGreen has cost me $7,711.20 and all I have to show for it is a burned up lawn. They are a rip off and I would advise anybody to stay away from them.

This company has been harassing us since we cancelled service in August 2008. We have paid our bills in full, cancelled our service, and do not want any phone calls or junk mail from your company. A service technician came to our door today on April 10, 2009 to ask for our signature. We refused to sign and refused the service.

I inquired about having my lawn serviced by TruGreen as I am a past employee. I put my information on their site and I was contacted that day about my lawn. I proceeded to tell him the size of my property he asked for the lot size. I told him a little under 3/4 of an acre but the grass does not cover the entire lot. I was quoted by Jason that the price would be $120. I told him no and to come and measure my yard. He proceeded to get kind of hostile when I told him no to the price and to measure my lawn. He said he would be at my house by the next day between 2 and 4 o'clock. He never arrived. I received a call later that night saying he would be here around 12-1 the next afternoon. The next day 1:30 came rolling around and no one showed up.

I had a one year contract with TruGreen. At the end of the one year contract, I cancelled their service. Since cancelling service (6 months ago) with TruGreen, I am now receiving weekly phone calls from them saying "We drove by your house and we see you have weeds in your yard." I have repeated my same message to them each time they call. "I no longer require your service. Please stop calling me." And yet the very next week, I am again receiving the same phone call. How many times must a person be forced to say no And "Stop calling me" before TruGreen gets the message. It is to the point now I classify their interruption in my life as harassment. I am also on the Do Not Call List and I have also filed a complaint there against TruGreen. I just want it to stop!

I am a senior citizen. I was contacted and proposed services. I specified I would like the services but on a month to month basis with my approval each time as my budget varies and I may not be able to afford the service each time. On 4/4/09, I received a letter from a collection agency that they were attempting to collect unpaid amount of $48.71 on behalf of Trugreen. I called Trugreen and asked the service date as I had not authorized service for quite some time. They told me it was October 13, 2008. That was about 1 month after Hurricane Ike destroyed the entire neighborhood. The contents of everyone's homes were deposited on our lawns along with all the debris and aftermath of Ike! There was no way service could have been given at this time, authorized or not! The company immediately said they would "remove the charges" leading me to believe they knew better. My concern is how many other hurricane victims (as well as elderly folks) are being scammed by this company.

My wife was contacted by a TruGreen sales person and was told that their lawn service would kill the weeds, thicken the existing grass and make our lawn greener. A service technician came to our home on 2/21/09 and examined our lawn and said that the chemicals he uses would kill only the weeds and make the lawn greener and thicker. It is now over a month later and our lawn is filled with blocks and strips of dead areas previously covered with thick St. Augustine grass. Also, damaged was done to flower and rose beds after being told that they wouldn't be harmed by the weed treatment. My wife called to complain about the apparent damage to the flowers and was treated very rudely by the office person at TruGreen.

I cancelled this service via several letters starting in June 2008. The company continued to treat my property without my permission. A tech called prior to one visit, and I informed him that I cancelled the service. He came anyway and left a bill on my door for payment. I sent a second letter to the company and informed them that further unauthorized services on my property would result in non-payment for their services.

It is illegal for anyone to apply a pesticide to a lawn or other property that is not under their control without that property owner's permission. This is true for nearly every state. If you have truly ended a contract and do not want a pesticide applied to your property, then no party can apply pesticides there. Doing so will violate state and possibly federal regulations regarding pesticides. You can contact your state's Dept. of Agriculture or Department of Natural Resources if this happens. They should be more than interested in dealing with the company.

I purchased, and paid in full, a lawn service in 2008. I arrived home yesterday to find they sprayed my lawn. I called to find out why since I did not authorize another year of service. I was told that their service is like the utility company and will be year to year unless cancelled. I advised they were not like the utility companies since the utility companies are a necessity, and I did NOT authorize another year of service. The company was very argumentative, claiming they sent out prepaid information at the end of last year. None of this information was returned to them! They also claim it is on their invoice and with invoice in hand. There is nothing on there that states this information either. They are scam artists trying to rake consumers over the coals!

Harassing phone calls about late payment, despite the fact that payments were made (bad accounting). Treated lawn during bad weather despite my request that they do not treat during rain. Agreed to re-treat, but did not come despite numerous phone calls. Treatment was not good. I continue to see weeds. I cancelled further treatments this season (2009). Waste of money and annoyance.

Yes, I have switched lawn services from TruGreen to ??? for a better rate, for the same service. TruGreen could not match the price. Now TruGreen will not stop calling. They call just about every day, sometimes twice a day. I have asked TruGreen to stop calling several times because I no longer do business with them, but they keep calling. I'm on the do not call list, so please stop calling before I file a complaint against TruGreen. Thank you.