TruGreen Lawn Care Reviews

I have never had such bad service. I will never use track green again. They never show up never. Dallas TruGreen is the worst service ever. They said they will show up on Friday of last week. No one shows up or calls. Then call back. They will show up today. Still no one show up or call. TruGreen is the worst service ever. Don't use TruGreen. They don't care about their customers!!

Just swing by @ minutes. Don't care about your loan. Just care about bill. The worse company I dealt with.

I entered into a one-year agreement with TruGreen 9-12. They took a years payment IN FULL on 9-13-12. I was told I had a one-year guarantee - if I was not satisfied I would get a complete refund. I am not satisfied - especially after today. EVERY time they have come out, we have had to call for them to re-treat. They don't come when they say. They blame it on a new computer and said people don't get put into the queue for the next day. The icing on the cake was today - I received a bill for service on 7-30-13 - remember - I paid one year in advance in September of 2012. I called 3 times today and was told 3 different things. First person couldn't even "see" that I paid in September. 2nd person "found" my payment but said it's not necessarily a year but so many treatments and that I did owe. 3rd person said their "year" goes from January to January and in January 2013, I should have had the option of a refund of the balance of what I paid or rolling it over to the next "year" - that didn't happen.

I first contacted this company in August of 2012. They never showed so I cancelled with them. Local management was very apologetic and asked me to give them another try. Wow, am I ever sorry I did. They came in March and April and treated my brand new sod. I had no problems until the May treatment. Whatever they used began to turn my lawn brown. You could make the areas where the treatment had been placed and where they missed. I've tried for weeks to get them to even look at what they've done.

I asked TruGreen to come out and give me an estimate on getting rid of the weeds in my lawn. The sales person immediately launched into a pitch on how many times they were going to come out and how great a job they were going to do. I then asked for their proposal in writing saying I wanted to compare their services with other vendors before selecting one. She then launched into a higher pressure sales pitch about how much better they were than anyone else, did I want good price or good quality, local guys just get stuff off the shelf at Home Depot, yada, yada, yada. I explained to her I understood all that but I still wanted their proposal in writing. She got all snippy, said, "Well, consider TruGreen in the future," and hung up on me. No way am I going with that company if that is an example of their customer service skills.

I have had TruGreen as a lawn care contractor since 2006. Boy have they changed. I paid for yearly care, and they miss service treatments. Each time I start with customer service. They promise to send someone out. When the appointment is missed, they apologize, reschedule, and miss the next appointment. My next stage in resolving this is to call corporate customer service. What a nice group of people. It literally takes 3 to 6 weeks until you actually get someone from their local branch to call you and resolve your service. I have resorted to driving to their local branch, sit in their office and try to resolve my service as a final last straw. If they don't show up, I just keep visiting their office.

I signed up for TruGreen 1 year services in January 2013. Had my first lawn and shrub treatment in February 2013, then another lawn treatment in March 2013. By May, I had noticed my lawn started to have some broad leaf weeds growing here and there. I understand you can not kill or prevent every weed. Then, my scheduled treatments were cancelled in April and again in June. My lawn in July looked horrible with multiple grasses, crabgrass and broadleaf weeds everywhere. I called to communicate my frustration. The rep for TruGreen seemed empathetic seeing I hadn't received a treatment in almost 5 months, so she scheduled a treatment for the next week. Lo and behold, TruGreen cancelled that treatment with another excuse that the technician wasn't able to make it.

I signed up with TruGreen in March 2013. I took the year quote to save 10%. The 1st visit on March 19th went well. That was for bushes around the house, a freebee. Then March 20th, the 1st lawn application was made. I was told they would be back in a month for the 2nd application and if I had any problems before then to call. Good! No problem. That is until I called 2 weeks later to let them know the weeds were not only still there but was spreading. Getting them to come back out has been a nightmare every month.

I was using a smaller lawn service for years until it was purchased by TruGreen over a year ago. Since the new ownership, my lawn has never looked worse. Seriously! We are one of the few homes in our subdivision with an in-ground sprinkler system and yet, my lawn looks terrible. TruGreen also solicits - constant upsells are made. They come to the door, they call - and each time I say "take me off the list" - "stop" - and each time I'm assured that will happen, but it doesn't. I tried to cancel my service and they still bill me and STILL solicit me! Whoever their CEO is, he or she needs to know what a terrible job and disservice is being made.

7/25/2013, my wife and I woke up to my son sneezing uncontrollably. My Throat was Clogged, felt like my tonsils were bleeding and I had to take My wife's service dog out. Every time they (TruGreen) spray our lawn (owned by HUD managed by a For profit management group called The Meridian Group), Our Service Dog gets severe diarrhea. I sometimes lose my voice and we all get headaches that last for several days. Keep in mind that this Property is meant for Low income individuals with families and health problems. They seldom cut the lawn or fix much needed repairs but have enough in their budget to kill the dandelions! TruGreen claims it goes on dry but they literally soak the lawn producing a chemical smell that has been known to cause vomiting in the past. They do not care as I mentioned they are a FOR profit organization who makes their living off of our poverty. Pissed? You Bet!

TruGreen billed me for a service that they never delivered on April 29th of this year. I suspected I was being billed for service that never happened, and this time I verified it. I stayed home the day they were supposed to come and treat the lawn. They never showed and I was billed. I have written them multiple times since and they ignore my letters and just continue to rebill. I have cancelled my service. And now that they have sent me another reminder I've decided to air my complaint publicly.

I tried TruGreen initially because they were the most popular name and boy was I wrong. The first time they came out in the spring, I literally only saw 5 weeds in the front of my yard die and none in the back. I wasn't pleased so I canceled the service. Weeks later they kept begging me to come back and threw discount after discount in my face and I kept saying no. Finally after constant nagging from my wife I gave them a second chance but gave specific instructions to notify me a day before they come out so I can see what the tech is doing and possibly talk to him so I can understand my lawn/yard better. The tech came and I got no call of his arrival.

We have requested over the phone several times for TruGreen to stop coming to our house to treat our lawn. After using them for one or two years, we explained that it was expensive, we needed to cut back on our expenses and wanted to cancel. It was either the latter part of the week of July 8 or earlier the week of July 15 that I requested that they no longer come to our house, again! I was switched over to a very aggressive customer support person who just wouldn't take no for an answer when I wanted to cancel. I ended up having to hang up on him. He kept insisting that we need their service. They had come to our house in April 2013 to treat our lawn and charged us $65.00. I said we were not going to pay for the claim because we didn't request the service. The very next day, I find a plastic pack with a couple of leaves in it with a note about what's wrong with our lawn. Today, we received a notice from a collection agency (Transworld Systems, Inc.) requesting the $65.00. Stay away from this company; they are highly unethical! I plan to report their unethical business practice to the Better Business Bureau (if they exist). I honestly haven't had to complain about a company in years but if they still exist, I'm complaining.

Last year I agreed to have TruGreen service my lawn for a limited 4 applications. The agreement was limited to 2012 only. I want to emphasize that I made TruGreen assure me that the agreement was for 2012 only and that they will not assume an auto renewal! I also made them assure me that they will not call me to up sell other products/services. Nonetheless they used an existing agreement as an excuse to call me a million times to sell all kinds of services. They told me that based on their experience and expertise, horrible things were very likely going to happen to my lawn unless I used their service/application. At the end of the 2012 season, they called to renew the service which I declined? Then they made another attempt at the start of this year (2013) and again I declined.

I just received a phone call from collections. After talking to the initial representative who understood my concerns for the bill I was being asked to pay, she connected me with Brad, a manager. Brad would not allow me to share with him my concerns dating back to the beginning of May. He actually demanded I listen to and not interrupt HIM! I am delighted this conversation was recorded! I only hate that I too was recording it so that I could share it with the public. I am waiting to hear back from Brad's supervisor. Brad will soon find out I have a near perfect credit score and will be paying this bill as soon as someone can answer questions for me.

After a year of "service", my lawn looks bad. I paid a lot of money for nothing from this way overpriced, do-nothing company, and the customer service is horrendous. Take my advice and steer clear of this rip-off company.

My first review/complaint ever! That being said, don't EVER get involved with this lawn service. They are misleading and tell you in the small print that you are signed up for LIFE unless you contact them to notify otherwise. Let it be known that although you send payment to TruGreen, grub control is a totally separate entity, so don't get that confused. I wonder why the state of Minnesota is totally except from their shady plan? I know why!

TruGreen took over a local tree maintenance service with whom we had done business for 20 years. We were on a contract for regular service to protect our trees and shrubs. TruGreen came on October 15, 2012 to spray our trees, and then apparently dropped our contract without notifying us. We noticed three weeks ago that a tree was seriously damaged, realized that TruGreen had not been here, called immediately, and they promised they would send out someone in three to five days. Seven days later, we called again to be told we had to sign up again with the company and will have to wait perhaps 10 more days for service.

I signed up with TruGreen lawn care, BIG MISTAKE. When I signed up with TruGreen, I asked them to call a day ahead so I could leave the gate for the backyard open. They never called ahead, nor gave me any notice at all. Therefore, my backyard never got treated. This continued for the 4 treatments for the year, so now my lawn is nothing but weeds. Being a forgiving person, I gave them another chance. They promised up and down that they will call prior to coming out. Oops, I guess they were just blowing smoke up my ** to sucker me into another year of service. They never called, not even once, and of course my backyard is overrun with weeds. Keep in mind, the contract was for the front and backyard. So I'm paying $42.00 for service that I'm not getting. I called to complain about this once more and they said they called which they never did and the backyard gate was locked. To top it off, they call me constantly to upsell me on some of their other services. Bottom line is, don't do business with this company... You will be sorry.

I've been using TruGreen for about two years. I am very dissatisfied with their lack of ability to control weeds in my lawn. I have called them more than once about this problem. I've still got weeds. I'll call them again tomorrow and give them one last chance. They do not hesitate to call me at home to offer me some additional services. I told them when they get rid of my weeds, then we can talk. I do NOT recommend these folks.

I made the mistake of paying for a year of service, for a 10% discount, and did I ever get taken advantage of. After 3 phone calls just to get my first lawn treatment, then another 2 phone calls for the second, which was NOT done, I asked for a refund. Do not try the local branch office or service manager. All they do is make empty promises of correcting the problem, which still went unresolved. I finally called the CORPORATE HEADQUARTERS at 1-888-463-9128 at ext 8287. This was where I found out all the lies being told to me and where after 6 plus weeks trying to call locally and get the runaround, I finally got answers at the CORPORATE number.

I signed up with TruGreen 2 months ago and I still have so much weeds. When I called to complain, they said they will send someone to check it out. They never showed at the appointment and when I tried to call back, I get the runaround. They take your money but give no service. Don't trust...

I paid in full for 5 services; I got one. After I paid in full, I never heard from them. I have called at least seven times. I just get the runaround.

As senior citizens, we realized that we needed help maintaining our lawn. I was given a 10% discount (or so they claim) to pay ahead. They killed the lawn. I receive phone calls that, while not exactly threats, are intimidating and recorded. Michael ** of the East Dallas location brought his lawn "specialist" to the house and promised to repay $230. It has been more than a month and no check. This company should be investigated. I suppose my next step is small claims court, but I would rather just get my refund.

From the time the salesman, Brian, of Fort Myers, FL was here, nothing has happened. They talk you into prepay with discounts. They have never done a servicing yet. They lie, promise you dates for lawn services, never show up and never call. Do not ever think of using them. I spoke with one of their employees. He told me they lose 200 customers per week. They are unreliable, non-directional company, and are not out to please their customers. Angry is mild, how I feel about them. I contracted with them in early May. Here we are approaching almost July and nothing. I am contacting Better Business Bureau and an attorney.

A week ago, I made an appointment with TruGreen to spray my trees because I saw moths crawling up the trunks. The company confirmed on Monday by phone that it would come the next day. When no one showed by 5 pm, I called the company and was told that my home was not on the schedule until next week, seven days away! Of course, I was frustrated, not only because I am worried about tree damage but because the appointment had been confirmed. I was told by the company rep that I was wrong. I told the company to cancel the order and I am looking elsewhere for service.

On April 17, 2013, I contracted with TruGreen for a year prepaid lawn service AND tree and shrub service. After thinking more about it, I called back the next day to cancel the tree and shrub service, as our trees are doing fine and we don't have shrubs. I was told we would see our refund back in our account in 7-10 days. I'm STILL waiting. (I called on May 31 and was told that the service was cancelled; however, the refund was not processed...SHOCK!) Tonight, I was told that our refund was processed today. Right. As for the lawn service, the beginning of May, we received a phone call saying that their technician would be out the next day...keep dogs in, etc. We came home...no show. We waited a week and called. I was told that they would call the manager.

In 2012, I contracted and prepaid TruGreen service for grass, trees and bushes. According to them, they did all services. To be honest, in the grass I saw a bit of improvement. I lost 2 trees, dried completely. I have a pine tree figure, which cost me $200. I commented that this particular pine matter much to me because I saw that it was drying. I never saw improvement. I am very disappointed with the service.

On April 26th, 2013, my son paid $250 to the TruGreen office in Hagerstown, MD for them to come out and give lawn service to his and my house in Martinsburg, WV. After 2 weeks, we still had not heard from them. Since then, I have phoned countless times to get someone to come out to his house. They were to come out May 16th, then May 28th, then June 11th (it did rain this day), and then June 18th. No one ever showed. It is very difficult to get the Hagerstown office directly, so the phone call goes to another TruGreen office somewhere in the US. I did actually manage to speak to Curtis in the Hagerstown office on June 12th and he hand delivered my message (I explained the problem) to the service manager, Aaron **. I never heard back from Mr. **.

Last year (2012), I pre-paid and received services from TruGreen. I paid for weed control, fertilize every five weeks and lawn aeration. The only issue was the lawn aeration which wasn't completed until Thanksgiving. I was offered a 10% discount this year (2013) and took advantage. WHAT A MISTAKE!!! Original service call on 3/29 stated someone would be out the next day. After multiple calls to corporate as well as the local (Allison Park, PA) office, someone FINALLY came out on April 18th. This is after I called several times and was told "someone will be out TOMORROW"... Tomorrow never seems to come for this company.

I canceled the service well in advance and yet they still came out and serviced the lawn. I called them and their answer to my question is it is not noted under my account. I had multiple calls to them trying to fix this issue and I get the same response. They still expect me to pay a bill for a service on which I canceled before their auto renewal policy. All I get is a service center every time I call back to get a resolution to this issue. To top it off, I get numerous calls from them each day telling me to pay a bill for a service I canceled.

I paid for a contract for their services, a one year contract paid in advance. They continuously put off doing the first service. After a month, they came out and serviced the wrong lawn. I contracted with them to do the back lawn because the front is taken care of by the HO association. It was clear on the order which lawn to do. They promised to come the next day and do the back lawn. They did not come out. They promise but do not do what they say. This company is a rip-off! Don't use them!

I signed a contract with TruGreen and they started their treatment within a week with fertilizer and weed killer. This was fine until the same person came back and did the same treatment again within 10 days by mistake, and it burned my beautiful lawn and killed my grass. I called the local office every day for about two weeks and could not get anybody to call me back. I then called the salesperson, and he came out right away. The sales person agreed that the second fertilization was done by mistake.

My last communication from TruGreen was on April 22, from their automated system, indicating that my lawn would be serviced on April 23 (weather permitting). I was at home all day on April 23 and the weather was fine, but there was no TruGreen technician to be found. I never received a follow-up call to reschedule my service nor any further communication with TruGreen until today (June 11), when I called to see why I was being ignored. I indicated to the very discourteous agent I spoke to that I wanted to speak with a manager, but was told the manager was at a conference and could not be reached. I was told that my lawn was to be serviced in May, but I never received a call nor saw a technician. My lawn now looks the worst it has since I contracted with TruGreen!

This company is unbelievable. After contracting for comprehensive lawn care program in April 2013, I became suspicious when I received no confirmation of my transaction. This led to my doing additional research on this shoddy outfit and led me to incredible evidence of their utter incompetence (best case) or scam artists (worst case). In any event, I then canceled service. Again - no confirmation. Charges remained on my credit card for WEEKS. In the meantime, I called and/or emailed TruGreen customer service repeatedly. No response. Disputed the charges on my credit card, so I have the last laugh.

Truegreen KILLED MY ENTIRE LAWN WITH INCORRECT APPLICATIONS (PLURAL). They came out to review the damage, promised to make things right and WILL NOT RETURN ANY PHONE CALLS NOW. Local management in Woodstock, Georgia does not want your business.

My mother had called TruGreen to get prices. She told the salesman she needed to speak with someone in the local Fort Wayne, Indiana office before agreeing to anything. They never contacted her.

Most of my issues with TruGreen mirror a lot of what other reviewers here have to say. I have used them for many years (in Southeastern Michigan) and enjoyed great service. But starting in 2012 that changed for the very worse, when my local TruGreen service depot stopped dealing with me directly. The automated scheduling system refuses to recognize, despite my many calls to the 800 number to clarify that my fenced-in, dog-guarded yard is not accessible to their lawn and tree techs without someone at home... Yet they have tried to bill me for "services performed" on dates I know they couldn't have gained access.

What they advertise and what they actually do for an exorbitant price is theft in my book. Lawn care? They sprayed my lawn! No seeding, no nothing! On top of that, when I stopped it, I get harassing calls and they will not leave us alone. We have done a better job since on our own. NEVER USE THEM, OR THEY WILL NEVER GO AWAY!

TruGreen has the worst customer service. No follow-up/return phone calls and no services rendered. They had on file an incorrect address which they failed to correct. One customer service rep talked over me and interrupted me. The technician who showed up was rude. I do not recommend this company to anyone.

I started using TruGreen last year. They never showed up when they said; they always arrived unannounced. Every application turned into an argument & me threatening to cancel my contract that I paid in full. I was constantly receiving phone calls to buy additional services when I couldn't even get them to give me what I paid for. I spoke with many supervisors who placed the blame on the phone scheduling system. Well, it's now the second year and guess what? I'm still having the same phone scheduling issues. Against my husband's suggestion, we used them again. This will be the last year. They are too much work. I will be shopping for someone new for next year.

I recently signed up with TruGreen in NJ. They applied the first treatment after 1 week of contracting, and I was excited for a nice lawn service. I was told by the sales person that if I observe anything to contact them, and my contract includes unlimited services/treatments. I called back and scheduled an appointment which was confirmed by their automated service call… Day of service - NO SHOW (and it was bright and sunny all week).

My husband and I lived in CT and had TruGreen. They were great. This was back in 2009. Our lawn look awesome after just a few visits. Last June 2012, we moved to MA. Well, since we moved, I have called TruGreen SEVERAL times. They called and said they will be here on, say, Monday, but they NEVER SHOW, NEVER CALL. So I have to call the "customer support" number. There is NO DIRECT line to call your service location. I filed complaint after complaint, and NEVER get calls back. I can understand if I was late on payment, but I pay in FULL at the beginning of each season. This is UNACCEPTABLE!!!

I used TruGreen in the past and service was poor. The guys never had the correct product on the truck. So I cancelled service. I had a salesman beg me to begin new service. I agreed only if they would give me the first spray for free - one for lawn and one for trees. He agreed to do so to make up for the past poor performance. So now I get a call at 8:45pm trying to collect on these first two sprays. Not to mention they had very low skilled and unprofessional callers call me.

I have been a customer of TruGreen in Upper Marlboro, MD for over three years. My neighbors use other services and their lawns look much better. I called TruGreen to complain that our lawn had strips of weed so it was obvious that the technician only treated part of our lawn for weed control. They stated that the technician would be out in 10 days. I inquired that this is not your guarantee for defective work. They stated that was his next scheduled visit on our contract. I stated that is not a guarantee at all as his past work was deficient and required immediate weed control spraying. They moved him up to 2 business days.

I signed up in September, 2012 for TruGreen service from a tech in our neighborhood. Through the winter, I noticed no change in my lawn and had to apply weed control MYSELF several times in the front and backyard. I was also told by the tech and company phone operator when signing up that the total for the year would be $598. My monthly bill was $77.14 every month which equaled $925.68! I finally broke down and called to cancel my service. After explaining my situation, I was immediately transferred and given the spiel that I needed to give the lawn time, and a service representative was going to come out to look at the grass. I pointed out that my original start date was September, and that I was paying WAY over the specified amount I was originally quoted at.

My father was a customer of TruGreen in Ooltewah, TN. He passed away on December 11, 2012. I contacted them shortly after his death to cancel his service from them. I was told they would cancel his account but they wanted to be paid for their last application. I agreed and sent them a check. This did NOT stop their applications! I went down to Tennessee for the month of March to visit my mom who I had placed in a nursing home after Dad's death. I was surprised to see the TruGreen flag in my folks' yard.

We have had TruGreen for years, but this year has been problematic. The technician came the first time to introduce himself and apply the first application. Since that time, there have been no further treatments. Two phone calls promising the lawn would be serviced. Today, a promise that the manager would recall. His day has concluded with no contact. Imagine the frustration of waiting all day for his phone call and seeing TruGreen next door servicing the lawn.

I had a huge number of instances where I get a call from the national automated service noting that I have some unplanned appointment coming up, and then when the day arrives - no show. I call the local office and it gets rerouted to the national center, and they can't get in touch with the supervisor, so I talk with some ** about my disgruntlement. Weeds are growing. These guys are a corporation at its worst. One question: if corporations are people, how come their computers run things and screw things up repeatedly? Save your money.

Let it be known that even after your prepaid subscription runs out, TruGreen will continue to treat and bill you for new services that you didn't ask for. The bad thing is you don't know when the contract expires until they have already serviced you and billed you for the extra treatments. I will never do business with them again!

We used TruGreen for at least five years. Problems began last year. Lawn condition was deteriorating. I called them out repeatedly. Scheduling became very unreliable. They never came when they said they would. It required another complaint call. There was no improvement after treatment. This year, they treated crabgrass at least four times after repeated complaints and missed appointments. The crabgrass flourished. I canceled my service and sprayed with Roundup. Crabgrass was gone in a week. I really liked the technician. He was knowledgeable and willing to explain treatments. Something happened to their quality of product. I think the products they use now are inferior or watered down.

I purchased the one year service plan in March, as I wanted to take advantage of the 10% discount. They did not come to my house for a month after promising to be here each of those weeks. They said I would get a call before they came. Finally, I get the call and they were a no show. I asked for my money back and can't seem to get it. It is now May 24, and still no money. I have called numerous times to check on status. It has to be approved by someone in Michigan who can only be contacted by e-mail. I asked for supervisor and they are on vacation. Frustrated!

I called TruGreen for 2 weeks because dandelions were growing all over the place. They promised to come back 2 times. They never came here or called me. I asked to speak to the manager. I never got a call back and I called many times. I cancelled service.

I was working on my lawn (May 3, 2013) when two sales employees of TruGreen stopped by and persuaded me to sign up for their services to improve my lawn. I was told the service would start the following week (May 5-11) and that I would receive a call before they send out a technician to my residence, both of which never happened. However, a technician did show up on May 13 unannounced. He rang the doorbell; my wife was home but did not answer the door. She called me instead to inquire if TruGreen had called me in advance.

I paid in advance for a full year treatment on my grass. After 4 months, my grass was only treated once. In at least 5 occasions, appointments were set up and no one showed to my home. After numerous calls and conversations with the company, I decided to request my money back and start looking for another company. Currently, I’m waiting to get my money back. This company service is very bad.

I ordered and paid for the year of service. I was told service would begin in 5 to 7 days. It has been 14 days. I have called numerous times. I was told I would be contacted by a manager, etc. Today, when I requested a refund, I was told I was scheduled today. It is now 7:30 pm and they did not show. I am really disgusted because I had other companies who insisted that I needed to start service right away. I thought I should go with the national company. I was really wrong. I'm calling the local company tomorrow!

We had TruGreen lawn service at another address. We had powdery mildew and were told it wasn't a big deal. It started killing the grass so my husband sprayed it himself with a product that we purchased at the lawn and garden center and it took care of it! This year, my husband retired and we are maintaining our lawn on our own. We have repeatedly told them that we no longer need their services. They have harassed us and harassed us and harassed us. We have requested that we be put on their Do Not Call list every time they have called. The calls do not stop. They called us on a cell phone that we use for emergencies only for almost two months - each phone call costs us $2 so it cost us a bundle of money just to have those harassing calls come in on my cell phone! I would never recommend TruGreen to anyone! I have reported them for harassment and will continue to do so until the phone calls stop! If they do not, I will take further action!

I wish I would have checked out the complaints before I signed on with TruGreen and paid them in full for a season of treatments. Our local office does not take the calls but the 800 number does and passes it along to the local office - at least I think they pass it on. They tell you that someone will call you back. A week and a half later, I am calling them again. Now when they come, I take up their signs asap because I am not getting paid to give them free advertisement nor do I recommend them to anyone.

Now, we are on Day 5 of the TruGreen saga. I happened to go into our bathroom at the back of the house and caught a glance at someone moving in our yard. I ran out to the front of the house to see if there was a truck - yup, a TruGreen truck - in front, but there was no knock or doorbell. I yelled for husband to come. He walked outside to see if it was someone to look at the lawn. No, this guy is here for an "application". Hubby said, "No, we want a supervisor to look at the lawn before you put anything down." Guy sat in the truck and then drove off.

I echo what many others have said about TruGreen's lack of customer service and meeting commitments. I signed up and paid in advance for lawn care for my 1/2 acre property in Windsor, CT. It was getting late in the spring so I called to find out when I would get my first treatment. They told me it was scheduled for Monday, May 6th. No one came that day, so I called to see what happened. They now tell me I am scheduled for May 13th. I asked to speak to a supervisor because this was unacceptable. They said a supervisor would call be back. Days passed and no call back.

Our mowers have not been by in a few weeks due to issues with the mowers, so the grass has been growing. Unfortunately, it is more than just weeds; there are chickweeds, moss and wild violets on the lawn. We have been using TruGreen for 15 years and noticed last year that the lawn was not as lush as before, but we didn't say anything; and we should have. This growth brought everything into focus. Plus, I was digging out some flower roots that had migrated into the lawn and came up with grubs as big as my little fingers. If you have been putting fertilizer, weed killer and grub killer down all these years, why do I have the worst lawn on the block and have grubs that shouldn’t even be there? More

Whatever you do, do not engage this company! I signed up and paid in advance for lawn care for my 1/2 acre property in Smithtown. They missed every appointment despite a computer-generated call the night before advising me they would be there "tomorrow". I would call and speak to the very nice but totally unempowered CSR who would assure me that she was putting me back on the schedule and that someone would be there "this week". Never happened. Since it is mid May and the pre-emergent crab grass control never was put down, I called to cancel the contract. Despite dozens of calls during March, April and May, no one ever returned my call. I found out a few times that I was speaking to an answering service in Rhode Island!

My yard was treated in January 2013. Up until this year, the yard had done well and the service was great, but then they went automated. The service declined. Spring shows dead areas in my yard. I will not use these people again. Now I have a lot of work before me and I can use that $50.00 for trying to heal what they killed.

I signed up four weeks ago. After one week, I called the local office number they provided when I signed up. That call was redirected to the central number. They told me that they would make a note for a call back. A couple days later, after no call back, I called the local number again and still got redirected to the central number. Again, they made a note. Still no call back. A week goes by, still no contact from this company; no healthy lawn assessment, no note, nothing, just a new account mailing thanking me for signing up. I called and got listened to. He told me there were no previous notes in my account that I had ever called. He told me they did an application the week before.

We made a one-year contract with TruGreen Chemlawn for lawn fertilization and weed killer application 7 times in the next year. They were effective in having our information and charging our credit card in no time. They said they would show up within the next 7 days. They did not show up. Nine days after our contract over the phone, I started to call. The first three calls were redirected three times each. Finally, I was able to talk to a representative. He said he cannot help me because there are too many customers on the line and my call would be directed to a satellite messaging center. He was rude at times. I had this same exercise about four times over the same day as if I did not have anything else to do.

We have had TruGreen Chemlawn fertilize our lawn and aerate every year since putting in our lawn 6 years ago. We have always had a lush, full green lawn which we had received a lot of compliments on, and also thinking we had sod. TruGreen came to fertilize our lawn last fall and put an application on in the middle of October and again the first part of November. After the spring thaw of snow, we have numerous large brown dead areas in our yard and it was destroyed. It is like night and day from what it has looked like in the past. I have called them and they came out to fertilize and apply weed control on our lawn on May 10th for the first time this year and indicated that the brown areas are from excess thatch.

Paid TruGreen for lawn services. Now I have an Emerald Zoysia lawn full of crabgrass and nutgrass, with poor spring growth and no one from TruGreen wanted to come out and even look at the lawn. After their failure to respond, I called and told them I wanted to talk to someone about a refund, as they had failed to provide the contracted services. They cancelled my account. What a bunch of scam artists!

I used Forever Gro for several years. Then a TruGreen salesman talked me into using TruGreen which was slightly less, plus they said they would treat the centipede in the back (Forever Gro didn't have anything to treat the backyard with) so I went with TruGreen. Before TruGreen, I had no weeds in my front yard. Today, after a year with TruGreen, the front yard looks horrible and has weeds all over the place. In my opinion, I have wasted all money that I have paid to this company and that none of the treatments they performed made any impact at all on preventing weeds from returning. They have only made it worse for allowing weeds to start growing again in my once beautiful front yard. I'm going back to Forever Gro but not before I post everywhere how truly unprofessional this organization is and the lack of experts that they have on staff. It takes more than someone who can squirt a hose.

After no one showed up for my annual 1st fertilizer application of the year, I called customer service. They scheduled an appointment for the following Thursday. The following Thursday, no service, no call. I called again. Again an appointment was made for the next Thursday. I was reassured that this appointment would not be missed! Ha! Next Thursday arrived - no service, no phone call. I called again and asked to have a district or regional manager call me and explain what the problem was. I was told a manager would call me by the following Monday or Tuesday and that the service would also be scheduled for one of those two days. No call from the manager, no call from a service tech, and still no service.

I had TruGreen services in the past. There was one guy I worked with and he was very good. I told him that I wanted to be home when the treatments are done. He obliged and was so nice. However, then TruGreen said they can't let me request one specific guy. That's when it went all downhill. Last year, I made it very clear I want to be home. I had this request for several reasons: 1) I want to see where they apply it; 2) I wanted to talk with them about any issues with the lawn; 3) I wanted to be sure they didn't get any on my flowers or vegetable garden; 4) I wanted to be sure my windows were closed, so it didn't get inside the house especially since I have cats, and they sit in the window; and 5) I wanted to be sure they applied it under good weather conditions, like not when it's windy, which it could hit my gardens and also so they don't apply it when it's about to rain, especially downpour.

I have been using TruGreen for almost 3 years. I inherited the service from the previous homeowner. I simply transitioned all service from his name to mine. Since August of 2010, my lawn has slowly deteriorated with no explanation from this company. We've had dollar spot after applications from them and overall, the lawn is yellow/orange. Today, while out for a walk, it occurred to me that my lawn is the worst looking lawn on the block, even though I pay this company for this service. This is what they claim to be their premium service. No more.

Last spring I purchased a lawn plan through TruGreen to service my yard. Our home was just 1-year-old and the builders had put down sod for our grass. Prior to purchasing the TruGreen plan, I managed my yard in which was one of the better looking yards in the neighborhood. I had a lot of weeds growing so I figured I would let TruGreen service my yard and maybe with the treatments, that they would do a better job at getting rid of the weeds. Well, they did a treatment for the weeds one week. The next day my wife noticed two large yellow patches in my backyard. When I called TruGreen back and told them about it, they told me that it sounds like my yard was diseased from watering it at the wrong time of the day. I told them that I normally water my yard at around 5:30 to 6:00 every morning and late in the evenings.

This whole experience with Trugreen service has been by far the worst in customer service or care I have ever seen. First, my account was established over a month ago, and the first service was scheduled for 5 days later; they did not show. Second, when asked why no one showed, they said it was the weather. Fine; no problem. They rescheduled for 6 days out and again, they did not show even if the weather was nice! We received no explanation.

Our HOA hired TruGreen who promised a worry-free lawn care. After one year and $1,400, our lawn was a mess with large areas dying out. Their response was that sometimes this just happens with lawns. I would never use this company. They are geared to selling you as much chemical as possible and getting as much money out of you as they can. And of course, nothing is guaranteed.

I was hired as a temporary employee, and I was only there for 4 days. I was on time everyday and I was not late. I was friendly, upbeat and was trying to learn how to do the job. I was told after the 5th day of training that I was not a good fit. I was not even on the phones or on the computer. I felt like someone in this small office did not like the way I look or something.

I hired TruGreen for their annual service. Luckily, I paid by credit card. After three months, TruGreen missed scheduled appointments and my lawn started dying. I called the local office many times but never got a solution. Eventually, I received a refund from my credit card company, got the grounds that TruGreen did not adhere to the schedule I paid for. TruGreen corporate gave me a full credit. Unfortunately for me, they charged the local store for the refund. The location manager then started a program of harassment. He created a bill for the amount of the chargeback.

I signed up for three months of service. They make claims to guarantee satisfaction. I was unsatisfied. I canceled my service and they continued to charge my credit card. I placed a stop payment and they started sending me bills. I explained to them that I was not satisfied with the service and did not wish to continue. They told me they would take away the balance. They did not. After five phone calls, six months and countless harassing phone calls from a creditor, I was extorted for half the balance that I did not want in the first place. This company is neither trustworthy or ethical. To top it off, they do a sub par job. Your lawn will still look bad. Do not, I repeat, do not use this company.

TruGreen! Once I signed the contract, I couldn't get anyone to return my calls. I come to find out that you had to contact the home office in Minnesota to speak to a person. The contract that I signed was different than what the home office had; it was at a higher price and less service. I also got a bill within a week of signing the contract that was due now. My contract showed that a payment was not due for almost 60 days (part of the deal when I signed the contract). I never got any satisfaction from anyone. I cancelled the contract. After several weeks, not a weed has died.

I received services in Clearwater, MN, Spring-Fall 2012. The one positive about this company was that I always received verbal communication regarding scheduled dates and times for applications. There were many negatives though. I had increased weeds and insect infestation after using TruGeen. When I called to complain, they said they would come out and re-treat, which they did, but it made things worse. I expressed frustration several times to various people within the company, with no resolution. I decided not to renew services with them for 2013. I received approximately three calls a week, for three weeks, from this company, trying to find out if I wanted to renew services. I told them I was completely unsatisfied with their services and considered them to be harassing me. Only after that did the calls stop. I have decided to go with a new lawn care company this season and I am crossing my fingers for a better experience this time around.

They offer a re-treatment guarantee. At their offer, I allowed them to retreat free on 03/11. They have been billing and calling me ever since. I called them to cancel the service early March because the weeds were still out of control and the grass was not green. The service person asked to give them a chance to come retreat at no charge. I said okay but if the weeds did not decrease, I would cancel. They retreated on 3/11. Then 1-2 weeks later, I received a bill for $77.04. I called and told them that it was supposed to be a free treatment. I also said, "I definitely want to cancel now." They tried to get me to pay and give the next treatment free. I said no. The treatment on 3/11 was guaranteed free. I was told it would be taken care of. Then a few weeks later, I was billed again. I ignored it and they called me on 4/22 to try to collect on the phone. Since then, I have been telling everyone I know to avoid them or they will rip you off! I am going to post it all over the internet until I am confident I have cost them at least $77.

We had TruGreen service for a couple of years. It is one of those mega national companies that enlist local companies to provide service and pay those companies peanuts to have the business. We elected to re-up for the service yearly, though they really want to automatically re-up the service.

Just a warning to everyone not to prepay. I did that this year and it's now April 23rd, and they have yet to show up. Different excuse every time I call. It's snowing, it's windy, it's raining yet all neighbors with other lawn treatment services have been there and gone. I was told when I called yesterday that I am scheduled for May 1st with the end of the first session being May 5th. So I guess since they have my money already, they dropped me to the end of the schedule? I have been a customer for a long time and this will be my last year. Hardly do I have time to call and beg them to provide the service I have paid for ahead of time.

I prepaid TruGreen on March 20th for aeration and seeding of my lawn. It's not cheap even with the prepay discount. It is now April 22nd and I still have no service. I have literally called TruGreen 20 times and I get from the reps, "That is horrible. We are contacting your local branch right now and telling them to contact you right away." They never contact me; they never come to service my lawn. I am very, very unhappy. I will be asking for a refund tomorrow. I will be contacting Angie's List and the Better Business Bureau. The branch for me is 5105, Upper Marlboro Maryland. Mr. ** is the manager. I'm not happy, really not happy.

I have been with TruGreen for many years and have had a few problems. But they have corrected them since I started speaking to Becky at the Westbrook, Maine office who is a great customer service rep and a credit to herself and the company. She has always resolved any problem I have had. I recently called to re-schedule a service. I tried to have them connect me to Becky at the Westbrook, Maine office branch. I spoke to a New York and New Hampshire branch who told me they had no record of a branch in Westbrook, Maine even after I gave them the address of 2 Delta Drive Westbrook, Maine. The rep in New Hampshire was very rude which resulted in my cancellation of my service with TruGreen. In my opinion, the new phone system is the worst. If I had been able to speak to Becky, I know I would not have canceled my service with them. Thank you Becky for all your great service and shame on TruGreen.

I have had them treat my yard for years, but in the last couple of months my yard has been taken over by weeds. At this point, they are a foot tall and blooming! I have called TruGreen four times. They say they will do a free service, but have never shown. Meanwhile, the weeds are rapidly multiplying. I am not happy!

I wanted to update my complaint about bad customer service. The Mgr. of my local Trugreen called me this morning! It was so nice to talk to someone in my area! They will be coming tomorrow and will call me first! I am so thankful to just hear from someone in my state. :) I figured I needed to update my first post to reflect the fact that Trugreen has remedied my problem. Very happy!

I have paid two bills to TruGreen in excess of $269. No one from TruGreen has ever contacted me to get permission to come on my property. For one eight-minute "treatment" (still not sure what it was as no one from the company had called me prior to this), it was $170.02! I have used the same local company for 15 years, every year. They evidently sold to TruGreen who I've never heard of till I got the invoice. It looked like refuse paper as it was sitting in the flower bed, in days of pouring rain and wind gusts in the 50 mph zone.

I did not renew my contract with TruGreen for 2013. I received an automated phone call that they were coming out to treat my lawn in the next 24-48 hours. I called and told them not to come, that I did not want any service. I verbally cancelled my contract. They came anyway. They treated my lawn with fertilizer and pre-emergent herbicide. The problem - I had just reseeded my lawn. It had died last year. We had a drought in the mid-west. We had watering restrictions in place. TruGreen came out and treated my lawn twice knowing that it was in terrible shape and could not be watered following treatment. Their treatment this year will keep my grass seed (Kentucky Blue Grass) from germinating. I will have to do all of the work again. I had tilled the bare spots and covered them with straw or rolled seed blanket. When I called to complain, the representative told me she would have a supervisor call me and hung up.

For reasons completely unclear to me, TruGreen decided to cancel every appointment made through their national customer service line without notifying me. I had to call them to find out if a service person ever showed up my house. Keep in mind that it happened 4 separate times and only after I prepaid them for 7 treatments for $600! Despite several requests to have a local branch manager in Bucks County contact me, no one ever called me to apologize or explain why they kept cancelling service and could not treat my lawn. The back-to-back calls to their corporate customer support occurred over 4 weeks and didn't phase them at all.

I was guilted into a year package based on the fact that my elderly neighbors had both purchased same for their homes "and certainly I wouldn't want my weed seeds to go over to their yards." These people are scam artists who will be kind to you until they get your money in their hands and then never show up again. My yard is 80% weeds and worse than when I did my own spot treating. In Maryland, there is a homeowner's protection system and they are completely corrupt. I've had a case pending with a lawyer for almost two years and the statute of limitations is getting ready to run out. So that's an extra $500 for an attorney, who admitted that the state is corrupt and he wasn't big enough to change that.

I was a Truegreen customer for many years and was pleased with their service. However, about a year ago I began having trouble with my lawn. I had a really bad weed problem and called the office to complain. They came out and treated my lawn for weeks according to the invoice stuck on my door (they never knocked so I could talk to them) with no results. I kept calling and they came again to re-treat. This went on for several months. I think they used weed fertilizer instead of weed killer. And by now I had more weeds than grass.

I contacted TruGreen for yearly service and paid in full. Over a month has gone by and no contact from them, except my calls to them asking when someone from the local company will come out. I was told over and over that my request was expedited to a local service manager and someone will contact me and will be out shortly. 2 months have passed and still no contact. I requested a full refund, almost $900 today. I was told that it has to be approved by another department, for which they don't have a phone number or email for me to contact. Let’s see if I am refunded. Do not sign up for this service.

I was not notified that the contract will renew automatically yearly. I did not prepay this season since I have no intentions on keeping their business. When I came home on April 1, 2013, there was a sign that they treated my lawn. I called them the following day and cancelled the service since I was not happy with their work last year. The TruGreen employee/salesperson tried so hard to keep my business to no avail. 5 days later, I received an invoice for the treatment, which stated that my account is 75 days past due! The service was provided on April 1st; the invoice received was dated April 2nd. How did they figure that my account is 75 days past due? Then yesterday, I received a letter from a collection agency. That's right. TruGreen referred me to a collection agency! I have mailed my payment of $64.26 on April 7th for the unauthorized service they performed on April 1st and had the nerve to have a collection agency contact me. I paid because I am trying to protect my credit. Please, please, please, save your time and money and don't even bother hiring this company.

I have used TruGreen for years and have had some minor problems. Now I am finally going to drop their service for another service provider. I called last week to find out when they would be spraying my lawn since I saw one of their trucks just down the street from my house. They gave me a date when they would be here and did not show up. I called their call center three times and they kept saying the spraying would take place. Never happened. They were no show. I believe TruGreen's service stinks and I will never use them again.

TruGreen solicited my business for lawn care by mail. They joined forces with Haines Tree and Spray. I had been a customer of Haines Tree and Spray for 15-20 years. I responded to their letter and they came out and gave me an estimate for lawn care. They came out two times for services. In the fall, they sold me an aeration/lime/seed package for $1291.15. Later in the fall, they applied fertilizer with lime.

I called in October of 2012 to cancel my service. In February I came home to find a treatment "flag" in my yard and an invoice on my door for lawn service. I called TruGreen to request credit for the service because the service had been cancelled and the treatment provided was not in any way authorized. Today I get a phone call requesting payment on my account. According to them, their "notes" indicate that I had only put my service "on hold" and that accounts automatically renew every January and thus I owed for the application, "but we will be happy to reduce the amount by half." How is this any different from theft?

They killed my lawn last summer. I complained at that time and all they were willing to do was give me a bag of grass seed so I fired them. One of their sales people called me to see if I would like them to take care of my yard this summer, and I gave them another chance to make it right. So I told him I would have them come back if they were willing to take care of the still dead portion of my grass. He just called back today and offered to aerate and reseed the dead area and fertilize for the summer for only $800.00! I told him no because they burned it up to begin with. I should have sued last summer. Stay away! These people are terrible!

I was told on the phone when I first contacted them about my lawn chemical service that it would take 2 weeks. Well, that has come and gone, so I called them again and you got it, they said someone would be out the next day and would call me then. But it never happened. I never received a phone call. In the meantime, I have wasted 3 weeks waiting for them. Do not in any circumstances contract with this company to do your work! I will not have them even for free and I don't want anything from them but I will always tell about my satisfaction. I am only getting started about the way I was treated.

I called initially and made sure I could prepay by the year. I pay everything upfront and make sure I have no recurring contracts. All my bills including car insurance I pay in advance and made sure there was no recurring contract. Well, I sold my house and they billed me after I left. I only paid it because I'm building a home and need my credit to be clear.

We signed up for TruGreen. They never showed up; I can prove it. They said they came by but never did. I am home all day. I never saw them, only 3 invoices ($64.80 each). They never even came around the house; they just dropped a flag in the yard and the bill on the door. They really cheat people. I've canceled service. They are true liars!

TruGreen continues to call me in an attempt to regain me as a customer. Their service is very expensive and not very good for the amount you spend. They keep harassing me on a weekly basis, and I've made 7 calls to their customers service representatives to stop these harassing phone calls to no avail. I will not spend another dime on their service and would appreciate them to stop their harassing methods! TruGreen sucks!

I was contacted in the late fall for a lawn restoration program at $100/qtr. They came out one soon thereafter and applied one fertilizer application (that had been $37 on a previous contract), and then they tried billing me a 2nd installment this month (March). I explained that $100 was taken for one treatment and there should be some adjustment. They told me that since this was a qtr contract (which I never got a copy of by the way), they could make an adjustment. They needed to explain this too before they took my money. Needless to say, I have cancelled and advise anyone else when dealing with this type of careless company.

We were overseas and rented our house out for several years. During that time, my lawn got pretty bad with weeds and bare spots so when we came back, we signed up with TruGreen for a year, prepaid. They came out, sprayed the weeds. The weeds would partially die off, come back and they would come back and spray again. For the bare spots, I agreed for a power seed and plug treatment (which was extra). I also had moss growing towards the back of the backyard, and I agreed to a pH test and pH treatment (again, extra charge).

I have been in contract with TruGreen over the years. I have contacted the customer service and they have not replied or called back regarding my issue. I specifically told the company to call before any service since I have a gate and dog in my backyard. They came, sprayed the front yard, but not backyard. I have been calling and calling to see if they can come back, but they refused to return my calls and want me to pay for the service which I did not receive. I talked to James ** (sales manager) and he told me the OKC manager will be in contact with us in 48 hours.

When I signed up, I said I wanted a Saturday appointment to be able to go over the lawn with the tech. They agreed to that. The tech showed up on a Tuesday and just left the service summary in the door (my wife and I both work). I found it odd that they claimed to have completed all the work, yet the gates to my backyard were both locked and they made no mention of it. So I basically paid for a backyard service that I did not receive. When I called the 800 number (you don't get to deal with the local branch), they said the tech would call me. They never did. After calling back and speaking to a manager, they said I would be called in 24-48 hours to have a Saturday appointment schedule.

After several callbacks because of weeds, the tech. applying the product to the lawn said, "I wouldn't pay for this." So I cancelled my service and told the local office I was not paying for the last treatment. They turned me over to collection for $51. I paid the bill but will do my best to tell everyone what terrible products they use and even their own people don't use their products.

TruGreen came out last week (Wednesday) to treat our yard. The guy spilled what looked like half of the fertilizer on my yard and left a huge spot. Naturally, I'm concerned that it will permanently kill that part of the grass. My husband called the next day. We were promised that someone would call us back. I called a couple days later - it was a Saturday. They said their customer service was not open on the weekend, but they would get a message to them and someone would call me back during the week. I called that Monday. The customer service agent said that they would send a message to the guy who did my yard and promised he would call me back the next day. No call.

TruGreen provided really bad service and performed unauthorized charges to my credit card. On Oct. 5, 2012, I called TruGreen to ask about their lawn service and ordered their 1-year plan with $400. The sales promised me they would provide unlimited time of services until I got satisfied with everything in my lawn. They would charge me no more than $400 for the whole year's service. It's a special deal. On Oct. 11, 2012, the technician came and told me they would come just 4 times a year regarding my plan, and charged me $100 for each time. I was so confused because I was told unlimited times by the sales. I was thinking about cancelling their contract, but finally I decided to give them a chance to see whether their service was really worth the money.

I contacted them to give me a price for spraying eight of my thirty-foot hemlock for a pest called woolly adelgid. They gave me a price significantly lower than other tree companies. Then someone came out to take a look at the trees and they told me they could not treat the trees because they were too big. The representative said they were really only capable of treating landscape shrubbery. So, I cancelled the service for which I had already given my credit card information.

I finally caught them and their "ghost" applications. I had suspected for a while they weren't doing the job I contracted them for, but I couldn't prove it. One day, they came by and I was home in the backyard with the dog. The backyard was included in the contract. They never even came around the house; they just dropped a flag in the yard and the bill on the door. That's bad enough, but you'd think if you were going to cheat, you'd be smarter about it. This was just 10 days after a previous "service." Numerous calls to customer service asking for a manager, I got transferred to just another customer service person. Twice I was promised callbacks from managers, and it didn't happen. I've canceled service, filed a complaint with the BBB and disputed the fraud with my credit card company.

Poor Service. I was notified to have the service for four times within one month but they didn't show up, without any reason or even an apology. I called them back and asked why. They just told me, "Do you want to cancel? Just cancel." Hey, TruGreen, I paid $170 for application service (one service) and now you force me to cancel. Is that the way you make money? Don't choose TrueGreen. It's a bad choice.

Customer number: **, branch number 5762: On 12/24/12, in my mail was a prepay statement for the above customer number. However, this prepay customer annual discounted program was not included in the second property located ** Malabar, FL 32950. I decided to call the office and included the second property for the Prepay service. I also informed the TruGreen specialist of the difference stage each property has been maintained and request a re-inspection for **.

We have had TruGreen for about a year now. We prepay all our services. We decided to discontinue our relationship with TruGreen about a month ago as we were very unhappy with their services. Soon after we cancelled our account, we started getting multiple calls from TruGreen saying we owed them a balance of money and had to pay. Since we are prepay customers, we knew that was totally wrong and politely tried to explain that to their reps several times. They told us they made a mistake with the accounting and as such we had no choice than to pay the balance. Both my husband and I have refused to believe such lies and will not pay as a matter of principle. What even baffles me is the level of rudeness the customer service people exhibit when they call. They basically feel you owe them money and they can hassle you for it on the phone.

I noticed that I was charged twice on the same date for the same amount on my Visa. I contacted Customer Service on the 11th. She said that she would refund the amount. I noticed on the 13th that the amount still had not been credited to my Visa. I just got off the phone with them for the 3rd time (17th) and find they credited my Trugreen account. I told her I expected a refund on my Visa, not my Trugreen account. Why would I let Trugreen use my money for the next several months? The customer service person said that a credit would take 2 weeks to show on my Visa. They are a company that needs to be watched closely.

I've used this service for 6 years now, and my lawn looks terrible. When I signed up, they said that they could treat weeds and insects, but once they get your money, forget about it. They sold me an additional treatment for fire ants, and they would never treat for them because they said my ants were not fire ants. They knew I did not have fire ants when they collected my money. When I complained about other insects, they said they would not treat them, as they were not "turf damaging". Meanwhile, there are large piles of sand and piles of dirt from tunneling insects where grass used to be.

I have used TruGreen at 2 previous homes and signed up again in August 2012 after moving to a new home. Even though the Scotts Lawn Service representative actually came out and gave me a full analysis of my lawn and shrubs, I went with TruGreen because they were "significantly" less expensive, or so it seemed. It turns out the sales rep who quoted my job on the phone using a satellite photo misled me by making me think I was getting 7 treatments for the remainder of the year. The fact is that the prorated amount he kept pushing applied to 3 prorated treatments. I understand prorating, but he was specific in making me think I was getting 7 treatments. He even listened as I was calculating the cost of each treatment based on the total he quoted, totally dishonest. I paid for both lawn & shrub care upfront by credit card.

They are brutal. I was unhappy with their service - our lawn wasn't great (or good) given the years of investment - so I pulled the plug on their service. But guess what? Like the girl said in Poltergeist, "They're back!" They just keep returning despite being told no. And of course, they bill you. I've told their crews on more than a few occasions to go away as I had already cancelled, but they continue to be dispatched. Then, they phone you over and over to collect on services you did not authorize. They will call you 3 times a day. Even when you explain your issue and they said okay, they will still call back a few hours later. They will call you at 5:30 PM on a Saturday night asking why you put your services "on hold" - despite me telling them to cancel numerous times. I imagine them similar to a stalker girlfriend or boyfriend who continues to show up even after being told no several times. A restraining order should be taken out on these nutjobs. I absolutely hate TruGreen with every fiber of my being. If you seek substandard lawn care and enjoy abuse and stress, TruGreen is for you. My suggestion, however, is to run far, far away!

I have had TruGreen services for two years now and have had no problems up until October 2012. I had ordered Aeration and seed and was on the books for October 17th, 2012 and they were a no show. When I called, they said they were updating their computers and were a little behind. The lady told me I would receive a call about 2 or 3 days before they arrived. I never heard from them until they showed up at my house on Oct. 27th, 2012 the day of Hurricane Sandy and aerated and seeded my yard. I didn't know until I got home from work. I called them that day and got the call center, left a message. She said someone would call me within 24 hours and again nothing. Then they showed up on November 10 for tree and shrub service that I did not order and again on November 25th for tree and shrub service. I have called them a total of 3 times and have gotten the same result - "Someone will call you in 24 hours."

I'd give zero stars if the system would let me. Since Trugreen has been taking care of my lawn, I have more bare spots than ever before. They continually call before 7:00AM to let me know that they are coming out to treat the lawn. Yesterday they didn't even show up after calling. Last time I complained about the weeds, the guy told me "They are only small ones." What is that supposed to mean? I also complained about the bare spots. "It'll grow back. We've had a very dry summer, you need to water more." I watered plenty and besides, the guy before that told me not to water so much. I will never have them come back to treat my lawn - what's left of it. My lawn has never looked worse.

On Friday, November 9, 2012, I was called by a TruGreen recording, telling me they would be spraying my trees and bushes on Monday, November 12, 2012. I called immediately and told them that I did not want them to spray my trees and bushes. They called again on Monday, November 12, saying that they were going to spray my bushes on Tuesday, November 13. I called again and was told that they were converting to a new computer system and probably did not get the message, and that they would make sure they got the message. I told them that I would fire them if they came. They came on November 13, so I called and fired them. I called on November 14 and told them that I was not going to pay for service that I had already canceled. They said they must not have gotten the message, but that they saw where my account was cancelled. Again, they gave the excuse that they were converting their computers.

TruGreen killed my Zoysia for a 2nd time. This year, they sprayed my 100x110 lawn, which is about 70% Zoysia. Within a few days, every blade of my Zoysia was dead. You could see a line of dead grass beside our neighbor's green grass where they had sprayed. We called and complained several times. They kept saying they would send out a supervisor to check out the situation but no one ever showed up. This is the 2nd time in 14 years that they killed the Zoysia. We will never have them spray our yard again.

I had TruGreen taking care of my lawn now for 2 years, but no more! I have just read some other reviews and see there are many others that have let them go. The first year went well and I had the nicest lawn in the subdivision. They called several times and told me I needed extra treatments. I usually did what they recommended because they are the professionals, right? In September, they came while I was gone and aerated, put down seed and left a note on my door not to mow for 4-6 weeks. I called them very upset, because we were still having hot weather and the grass needed to be mowed every week. In fact, it was the day before my mowers were coming and the grass was already up to my ankles even in just one week. I told the lady I talked to my contact and she said I couldn't mow, but be sure to keep watering. I asked for a supervisor to call me.

TruGreen took over the previous lawn care service that I had. I agreed to give them my business if they kept the same rate as the previous company. I spoke to the rep and she agreed, so I prepaid the amount that was agreed upon. Thereafter I kept getting past due invoices after every application. I continued to call and complain that I already prepaid for the service. I have literally called their office 7 times! In the meantime, they have an outside collection service calling my cell phone at work to collect for money I do not owe!

When I was offered aeration and seeding for the lawn this fall, I said not yet because the leaves were covering the lawn. I was assured TruGreen would not perform the service until they heard from me. However, they came and did it when I was gone. I did not approve it and leaves covered the lawn so the service was useless.

We used TruGreen lawn service and cancelled by telephone due to total dissatisfaction and the outrageous application price (even though we thought we would give them a try). During the initial call to cancel our service, we were offered a $10 discount to continue service. At that time, it was declined and Nick was repeatedly advised by me that, "I will discuss that with my husband and will get back to you. If you do not hear back from me, do not continue service. Further, your price is considerably higher than your competitors' and if we are paying Saks Fifth Avenue prices, we don't expect Walmart results."

I contracted for my service by phone and paid for one year of service. I have had two services that were administered only after I had made at least three to four calls to get the ball rolling. I have asked at least six times for someone to send me anything showing what I paid for and what to expect for the money I paid. Everyone told me they would take care of it but I have never received anything. I am amazed that a company as big as this is so neglectful of their customers, especially new ones. If my service continues in this manner, I guarantee you that I will never renew the contract. All I'm asking for is something in writing showing what I paid for and what services to expect over the coming months.

I contracted with TruGreen two years ago after being dissatisfied with my previous lawn service. I contracted for four treatments annually to take care of the weeds and core aeration. The first year, they did great. My big mistake was pre-paying the account. This year they started bombarding me for additional services. I called them several times to tell them not to send people out, unsolicited, to "survey" my yard and landscaping and that I did not want anything other than weed control. Being a dry summer here this year, the weeds could be especially prolific.

TruGreen in Plano are crooks, have bad business ethics and the people that work there are a bunch of lowlife cheaters. Here is why: In September 2011, I received a coupon to get one application for $25. They did not do what they promised, so I called and the office said they would send a tech out to redo the fertilizer spread. The tech never came out the second time. When at the end of the day I called the office, I was told he was already out there. Usually they leave an invoice, I was told nothing was left. Anyways, I called the manager, the district manager and the national office to complain. That did not work. In the meantime, I was getting calls from the collection agency. Finally I paid to stop the harassment. Do you think I would do business with these people ever again? No, never.

I have read the complaints in here about TruGreen. I am here to tell you that it's all true - they don't care. Employees are forced to do whatever they have to, to get a certain amount of money. That amount is now $1,500 a day, no excuses. They don't care if they get hurt. They don't care if a family member dies and get the money by any means possible. To hell with the company standard! Get the money. Cheat the customer. If they try to cancel, cheat them more. Save your money. Get out now. It's only getting worse. Soon you will have no choice when they come out or what they do and the cost will double next year. You will be cheated. They don't care about you or their employees. I am a lawn tech, I should know. It's time to know the truth. Help us fight them!

TruGreen did not keep to the schedule that we agreed to, and they were supposed to treat my grass on Mondays when I was home. They left other people's receipts for service at my residence, and I still would have weeds. On Mondays, I could make arrangements to take our new puppy for walks somewhere else. But unfortunately, they would charge my card and do other than the day I asked for so I could be there. They also caused me to have an overdraft. I cancelled the account and was told I would get a refund due to their computers were upgraded and they must have made a mistake. Well, I've talked with several people at TruGreen, and it has been a month since I cancelled the service.

I was a longtime customer of TruGreen of Rogers, AR with no complaints, until this year. Spring came and went with no sign of anyone to pre-treat my lawn for the year. Finally, end of May, I called customer service to find out why. You could tell by their girl's voice that she couldn't find my account. She asked for all my information as if setting up a new account, and finally there was an "Oh, there you are." Then she proceeded to give me some excuse that according to their studies, it's best to wait until later in the year to do the first treatment. "That would've been fine," I told her, "except you had already come by my neighbor's house twice this year." That's when she said she would get someone out there the next day.

Make that 549 complaints on TruGreen lawn service. They never came on the scheduled day as promised. I called to find out the problem. They said I was scheduled, but they never came. I called later that night to see what problem was. They said they would call later that night, never did. I called the credit card company two days later to advise not to pay. It was too late; it was already paid. They (credit card company) filed and credited my account. Interestingly enough, TruGreen called the next day to threaten me after their account was debited claiming to turn me over to collection agency. Attorney General is now handling the case. When TruGreen asks for credit card to process, tell them, "Sorry, will pay after service is rendered."

They just want your money! They keep calling you and asking you add more services. They use 10% as a trap to get your money in front, but don't do steps timely or complete the steps!

Chem Lawn was very professional and courteous at the time of sale and had no problems taking my money. They did show up for the first application as planned but when it came time to do the 2nd application, it was cancelled 3 times and I found myself chasing them down for answers. The people you call on the phone are nice but they either don't have what they need to communicate to their field representatives or they give good lip service. I have cancelled my 2nd and 3rd application and will do the job myself. This is the second time I have had this experience with Chem Lawn. Shame on me for giving them a second chance.

They won't finish the job! I gave TruGreen a chance this year after having a different lawn service for years. They charge extra if you don't go with the 6-step plan but I only wanted 4 applications. They sprayed for weeds the first application. After that, they only put fertilizer on. The third application I had to point out weeds to spray. I am still waiting for my 4th application; I don't know if they will show up or not. Considering how hot and dry this summer was, my lawn looks good, but I have watered every day also. I can't say this company is too great. I will consider different company next season.

Poor management and service - You have to call an 800 to talk to someone regarding the scheduling and services desired. Then, they contact the local people. They do not communicate properly resulting in misunderstandings between the two regarding appointments and service. This is one of the worst companies that I have ever dealt with.

TruGreen does not deliver promised results! They promised lush green lawn. Lawn is no better than when I treated. I asked them to remove crab/quack grass and bare moss areas. I told that they could not do this without use of Roundup killing all plants. I have paid for additional services (aerating and over-seeding) with no results. I had a soil sample taken six months ago and after four telephone requests, never received results. The response was always that these things take time. I requested a second soil sample and received results two months later only after several inquiries. Soil is extremely acidic. TruGreen (several months later, and after additional aeration and over-seeding charges) now recommends another aeration, over-seeding, double lime application, and seasonal fertilization. It strikes me that TruGreen only makes promises and tries to sell additional services to correct past promises.

I had the best lawn on the block (probably the whole development) until a year ago when I put down top soil in certain areas that created crab grass. I had spotty crab grass I needed to get rid of, so I hired TruGreen to "just get rid of some small amounts of crab grass". After a bunch of no-shows and excuses, they finally showed and put down chemicals, which I swear must have been "crab grass steroids" because now my whole yard is nothing but crab grass. No more beautiful lawn, just a yard full of crab grass. The manager tells me I need to pay for a heavier dose, another $160 worth of heavy-duty crab grass killer. I think I need a heavier dose of "TruGreen killer". Never use this company! I kept this review short. The customer service, the management, the lies, everything about this company would make you want to drive your car through the front of their building.

We had a spider spray not too long ago. I am seeing spiders in the front yard in webs. Just curious why.

It's the worst service ever. I was told it would take 2 years for the product to work, but it never worked. The answer why it did not work was that sometimes it does not work and I don't know what to tell you. The manger is a complete ass with no knowledge of the products they use. The branch is the Yaphank branch on Long Island, N.Y. This company is nothing but a bunch of ** and lies. I would never recommend them to anybody. The management in Yaphank is complete **. They told me they did a service and there was no proof of it. I asked for some paperwork that they did it so I could pay them, but they never showed me proof and then they had the balls to put me in collections. There will be a lawsuit filed against this company for putting me in collections. Never use them: there are no good reviews on them. Pass the word.

I have been with TruGreen several years. About four years ago, my St. Augustine started dying in a spot in the front yard which kept getting larger. I contacted them several times over the four years. A supervisor came recently and could not give me a reason for this and refused to do anything. I pay annually and told him to cancel my service and send me a refund. I would not recommend them to anyone again. I sent them several customers over several years.

I have been a customer with TruGreen for several years. Just added tree and shrub service. Big mistake! The technician didn't know what an infested tree looked like. I called for service, he came out and said there were no bugs on the shrubs. I called the manager, he stopped out and said the shrubs were in fact very infested. I cancelled service immediately. Stay away from this company. They are horrible!

I had a beautiful healthy, green lawn 6 months ago and now the entire lawn is brown and ruined. I would never recommend this company to anyone.

As a family, we try to be respectful of all. This includes businesses that do not deserve it. After repeatedly burning our yard with chemical spills and damaging our property, we have decided enough was enough. We have, on multiple occasions, requested meeting with our service representative. When scheduled, they do not show up. We then found out that our account has been turned over to a collection agency. We have been paying as agreed every two (2) weeks but when questioned about the payments, no one is able to provide a transaction history for our account. The checks have been cashed but the funds seem to be missing. We have started a campaign to inform as many people as we can about the business practices of TruGreen Chemlawn. We felt this would be a good family project.

The purpose of this four-part essay is to clarify the problems with all the TruGreen Chemlawn company, why they have problems, and exactly what causes the situations in reference. The overall content of this essay will be broken down into four parts regarding issues in customer service, issues with employee payroll, issues with the sales force, and issues surrounding the high turnover of employees that the TruGreen Chemlawn company experiences. I myself was an employee of the TruGreen Chemlawn company and have held the majority of entry-level positions within the company. I believe that my essay will help to clarify these issues because of my unique perspective within the company.

The amount billed to my debit card was more than the quoted price that was given from the salesman. After calling the billing department at TruGreen, they wanted to just take that difference off of future billing. No way, there was no future billing. I will never use TruGreen and will discourage anyone I know who plans on it. I can treat my own lawn at half the cost and it looks a lot better. Scotts work great!

TruGreen appears to have a communication problem between the price the salesperson agrees to and the price that the billing person quotes on the phone. Following a phone call with the salesperson, where we agreed on a lower price than the supposed actual price of the service, I received the billing person calling for my credit card information. The billing person quoted me the supposed actual price and I had to correct them. She then said I could get a 10% discount if I paid in full, but that was still higher than the agreed price I had with the salesperson. When I refused to pay, she had the salesperson call me again. He profusely apologized, said it was his fault, and offered me an additional discount. So on round two with the billing person, she again quoted me the supposed actual price of the service again. Unbelievable. I truly believe that TruGreen has a policy to try and bill at the higher price even if you have agreed to a lower one, hoping you won't catch it. It is the slide of hand act all over. Very dishonest in my opinion.

We've been using their service for a little over a year and while it started out as reasonable, they were constantly pushing new and different services to the point where they are out of hand and a complete annoyance. The service is just marginally effective and the applications don't seem to be all that substantial, so it's hard to say if it's even doing anything. However that said, while they offer pest control, the biggest pests of them all are their sales people who constantly call to sell us something. I'd try and find someone local who is not out pushing services you don't need. They are like drug pushers. Stay away!

I had their lawn service for a year and was annoyed at the continued weeds and crabgrass in my lawn, not to mention the spotty application. They always claimed it was due to lack of water or something that was my fault. Further annoying was how often they would call on an invoice that was a day or two overdue. At the end of the season, I sent them a note in writing to terminate the contract. They totally disregarded my request and continued the service. I refused to pay their bill and they sent it to collections claiming that they don't honor correspondence by mail and that it is specified in their small print somewhere. They say no one touched the mail. It’s a lock box? Funny someone opens the envelopes and takes out the checks to cash! These people in Londonderry, NH are totally unethical!

Well first of all, TruGreen is a scam. They send specialists over to people’s homes even if those people cancelled, rescheduled, or didn't even order the service. If I knocked on the door in the morning and nobody was there, we the "specialists" are supposed to "maintenance" their lawn anyway and then leave a big hairy bill on the door step. Of course, the people at the office don't take any heat; we are the ones out there talking to people every day! I try to explain to customers that I am just a messenger and I go where they tell me to go.

I was a TruGreen employee and customer. There are some great employees that work at TruGreen but the corporate office sets the policies and tries to find new marketing ploys to pay their workers less money while giving their customers less services for more money. Not everyone gets grub control like they are promised with this service even if your sales person says you need it. I told the manager that a few lawns needed grub and my customer paid for it without getting the control. Only 40% of the customers that pay for grub control will get it.

TruGreen's lack of service - TruGreen is the worst company I have ever dealt with. They have lied to me multiple times, they have not returned phone calls, they have not kept appointments and above all, they have not maintained my damaged yard. You will have many problems with this company if you use them. Another dissatisfied customer.

I was amazed at how many complaints about TruGreen were so similar to my experience. Let me say that I have not been a customer of TruGreen for 2 years now. However, the experience with this company was so grievously bad, that I now still find myself motivated to sound off.

We paid a year in advance to TruGreen. Our yard (St. Augustine) looked great until TruGreen's first treatment. Within days, our yard had areas of brown spots. We called TruGreen. They claimed that this was due to some type of treatment to rid grub worms and the yard would be fine within days. Okay, so it did not get fine. Finally after a month, the yard started to look better. Then, I came home to find a TruGreen treatment invoice on my door stating they had fertilized. The very next day, it looked like our yard was dying! Within days, our yard did die in several areas and other areas look splotchy brown. We called TruGreen; they sent a man out. He told us they overused the fertilizer. So you pay a professional who overuses fertilizer? Our yard is currently one of the worst looking yards in the subdivision. TruGreen seems to be nothing but a scam company with hired employees who know nothing about yards or landscape. Very dissatisfied.

Two Saturdays ago, something told me to look out the window. The TruGreen technician parked his truck in front of my house and he left the truck running with his exhaust pipe facing my house with the fumes coming toward my home. He went across the street to do the neighbor’s lawn; then I think he saw me looking out the window and so he decided he better do my lawn with the seeds. Then he took out the weed killer spray and just sprayed the edge of my left side lawn without spraying the whole lawn, nor did he go to the right side of my lawn, spray both side of the lawn, or spray my back yard. He got ready to get in his truck when I came to the door and told him what I just saw and he got mad at me and yelled at me. He first denied that he wasn't going to spray my lawn, but when I told him that I watched him from the window he said he would go do it now.

I can copy the two previous complaints. The same thing happened to my grass - it disappeared. Plus now I have weeds instead of grass. I am deeply regretful that I let them treat my grass.

This is the first year that I have used TruGreen; however, my mother had them years ago and fired them. I took care of my lawn myself last year but wanted additional help this year. My lawn has always been one of the nicest on my block; however, since I hired TruGreen, my lawn has fungus, crabgrass and dead brown spots. I have called numerous times, but nothing has improved. The service is horrible. This site states that they will come out as much as needed. This is untrue. I wish I read the other reviews on this site before hiring them. Live and learn. I will go back to using Scott products. I wish they had a service that came to the house. I would hire them.

Ever since TruGreen took over MastersGreen as my lawn service provider last year in my area, the service has been sub-par. My lawn looks worse than it has ever had. And I recently received a rate increase without my knowledge or approval. The CEO of TruGreen will be receiving my personal cancellation letter directly. And please don't even think of having one of your sales reps contact me. We are done!

I have been gone for the summer but when I returned, I found that my lawn was filled with weeds. The technician said that the reason for this was because I did not provide enough water for the lawn. I set my sprinkler system to water the lawn twice a week. Each zone is scheduled to run 15 minutes. The zones were engineered to overlap. Consequently, each area receives at least 30 minutes of water twice a week. However, I still find it hard to understand why there were so many weeds in my lawn. In talking with the technician, he said that no one in my neighborhood waters their lawn. At that point, I wondered what he was trying to say. I could not connect his comments with his responsibility to provide adequate lawn care service. While I cannot prove this, I suspect that the quality of service depends on the neighborhood you live in. I am woefully dissatisfied and gravely disappointed in the quality of service.

The brown spots treated in back yard got worse after treatment. I requested for a refund. They took my money one day after treatment, but told me it would take weeks to receive a refund check, and 24 hours before I could talk to a corporate representative. They appeared to be accustomed to complaints.

My lawn was beautiful, lush and green till about 3 weeks ago. The tech put out fertilizer on a 106 day. It was all over the driveway and my husband told me, "Oh no, this is all over. This is going to burn your yard." Sure enough, 7 days later, my side yard was brown. Now, while I was treating a few heat spots, my whole other side yard has brown spots, large yellow areas not growing. I called, then he said that it was heat stress and I wasn't watering enough. I told him I had a 180-dollar water bill and was extra hand watering also. So, I watered more. The yard got worse. Now the rain has come and gone. All other yards are green, mine is horrible. I have grubs damage, fungus and fertilizer burn. It's no longer green. All my Bermuda is brown and my St. Augustine is pitiful. I have a brown yard while all others are nice, beautiful green. Mine was the best, now it's the worst.

I have been using TruGreen for more than 15 years, on and off with success. Last year, I was very dissatisfied. I told the salesman who called me that I would not be renewing my contract for this year. Immediately, a manager was sent to my house and he promised me that things were getting better. Give us another chance? I wanted to believe them so I agreed to one more year. This year, things have been even worse. My lawn is now almost completely brown and dead. What is not brown are weeds, many different kinds of weeds. A technician was in the neighborhood. I stopped him and asked him what was wrong with my lawn. He said drought. We have an automatic sprinkler system. He asked me what time of day we water, I said early morning before sunrise. He scratched his head and said he would get back to me.

I hired TruGreen for lawn care. My lawn is overran with weeds and brown spots. It looks worse now by far than when we started with this company. We're told we were on a code red program, that a manager would observe the property on a weekly basis. Nobody ever followed up with it. We would be told they are coming on a certain day and not show up (numerous times). We would call the main service area office and they would say they will contact the local office. Then, no one would contact us or show up if they were supposed to. We would call back the service area office to follow up and they would say that the appointment was cancelled by someone, but no one would know or tell from whom.

Terrible customer service - I dealt with The Fruitland Park, FL office for almost a year. I was overwhelmed with calls trying to add additional services. Repeated calls brought no relief, just more unscheduled visits. The right hand never knew what the left was doing. Even after I cancelled my service, I still received calls trying to schedule services. A manager visited and I explained the problems and he told me that it would take until the first of the year to get matters resolved.

I've been with TruGreen for over 30 years. Wow, what a mistake and it appears since they acquired Chemlawn, things have gotten worse. I've now tried to work through the Houston office for over 3 years to get rid of nut grass, dove weeds, etc. and yet no luck. I live on a golf course with Bermuda grass and I can tell you my lawn looks worse than most lawns and yet I pay more for a service monthly that I'm not getting today. They continue to treat the lawn - I'm not sure with what but the weeds get bigger and bigger. One thing for certain, they are always on time to collect money and even if you are one day late, they start to call. I guess I have been the fool but no longer. Apparently, they don't know what customer service is all about and without a doubt, this is a true rip off.

First of all, let me state that I have been a customer of TruGreen/ChemLawn for the most part since 2001 (I cancelled when they killed my first shrub in 2006, but came back in 2008 when I purchased a new home and needed green lawn). On May 31, 2012 (Thursday), TruGreen treated my trees and shrubs. The following Sunday, I noticed that one of my shrubs had strips of yellowing (like someone had sprayed). This same thing happened to me back in 2005-2006 (with the same company). I knew that they were going to deny any responsibility, so at first, I was going to simply replace the bush.

I've been with T-G for two years now and the service and results are extremely poor. My grass shows no improvement and is polluted with crab grass, violet and many other unknown weeds. Also, I can no longer get the service manager to return my phone calls. About a week ago I called my local service office and requested an unscheduled weed control application, and I'm still waiting for someone to call with a service date. This I'm pretty sure will be my last year with T-G. Several of my neighbors use Scott's and their lawns look great! For my future lawn care it looks like "Goodbye T-G, hello Scott's"!

The lawn person came out in July and sprayed the lawn. It was on one of our 90+ days. The lawn burned up. Our lawn is dead and brown except for where it gets shade. The company sent a person out who told me that it was insect damage; not grubs, but surface insects. How can that be when my neighbors on either side do not treat their lawns and they look fine. They are all weeds but they are green. I am still waiting to see what TruGreen will do.

Lack of Quality - This is the first year that I have had TruGreen and it will be the last. Every normal treatment I had I would have to call and have them come back again. This was a bad experience and the company did not seem concerned. When I called and cancelled, the lady (?) I talked with kept telling me why they were so great and I told her 5 times I did not need the services and finally had to hang the phone up because she did not understand why I would want to cancel. It is a good thing she does not work for me, I would fire her. The service person called me two weeks later and said he would be by for my normal treatment. His company did not tell him I cancelled. I will tell everyone I know not to do business with TruGreen. They are a big company and just want your money. They just don't care.

I unknowingly paid my bill upfront twice and no one informed me that I have paid my bill twice. I even received a bill saying that I owe. When I called, they said that I don't have to worry because I owe nothing, but they never told me that I overpaid my bill twice for 2012.

Your people never return my calls! If I want to talk to someone about my lawn, I have to go to your office. What is the problem with returning a phone call? No one seems to have an answer.

I have been a TG customer for a number of years. Usually, I pay upfront for the discount and this year, I decided to pay after each application. I was on vacation the first three weeks of July when the bill arrived for my one application. When I got home, I had numerous calls on the answering machine related to my overdue bill and also paper statements. I immediately sent the statement back with my credit card number on it. Last week, I got a call that they wanted payment and I said that I had mailed the CC number to them and it should have arrived days before. They had no record of it. Two days ago, I got a letter saying they had received my remittance and something was wrong with my CC number.

I have used TruGreen Chem Lawn for 10 or more years, and have been satisfied with the service until this year. They call and say they will be here on a certain day, but they don't show up. I have to call and demand a day as to when they will be here. This is not satisfactory. I am looking for a new company to use next year. I pay for the treatment in full at the beginning of the year.

I spent a year and a half throwing money at these people for an individualized lawn service plan. What a joke. They just pulled up with the same truck they were spraying every other lawn with (not even taking into account the different grass types we have in this area). These yahoos once sprayed an entire treatment on my lawn during the fall when it was covered in 3 inches of leaves! After two return service calls in spring of 2012, which I might add I had to nag for despite being clearly promised by their company, it was clear they had no idea how to kill weeds or nourish my grass. My lawn looked the worst of any on the block. The grass would not grow and the weeds were taking over. I was the only one with their service. I fired them and called a local specialist who came out and immediately analyzed our problem. In only two of his treatments, our lawn was 100% better. Don't even think about hiring TruGreen.

I called TruGreen and signed up for a weed control program on 5/16/12. I informed the salesperson that I was planning on selling my house in the next few months and asked if the weeds would be killed by then and if TruGreen would reseed the lawn. I was told yes. I also asked if the seed would grow after a weed treatment. I was told yes and that the lawn should be in great shape by August. I told the salesperson that I did not want to sign up for the program, if the grass would not be in good condition in by August when I needed to put the house on the market. I was also told by the technician who did the first weed control treatment that TruGreen does not seed, as promised, and that I, myself, could seed a few days after the weed treatment. I was informed after I paid that TruGreen does not seed the lawn which was different from what the salesperson told me.

I signed up for TruGreen service approximately three years ago. I have dogs in the backyard and asked when I signed up for the contract that I be serviced prior to 8AM, so I can have the dogs in and still get to work. I was told that would not be a problem. The first year was about 70% followed as agreed. The second year, all calls were routed to another state (which is FL, I live in GA); and there was no one local to talk to when service was not being done by 8AM. The second year was more like 90% of the time. I had no one local to talk to. Also, I have bermuda grass, and the service people kept changing, so consistent care for my lawn was not being done. I was told the reason for not being on time was other calls and trucks breaking down three times(?). One time, they showed up at 4PM, just as I happened to be home. And the person said he had just looked at the service sheet and realized he was supposed to be there by 8AM (so I know it is in the order sheet) and asked if it would be ok to service.

I have been a TruGreen customer for about 4 years. Up until about 4 months ago, the service was okay. My last two lawn appointments have been no-shows. The first time, I contacted them via their site about the missed appointment. I did not receive an apology nor an explanation. All they did was reschedule. Then it happened again, another missed appointment. This time, I did not bother contacting them about rescheduling. About 3 days after the missed appointment, I did receive a message that they set up another appointment. I called them to cancel because I had just had a pest control treatment done on my lawn and did not want Trugreen treating it at that point.

We signed up for a service last year for just 4 applications to see if we liked what it did for our lawn. I was told by the guy who sold us the applications last year that if we wanted to continue in 2012, to give them a call and they will continue. We never called them back to resume service for 2012. So they have been here May, June, and July; and they serviced my lawn when I never authorized them to continue. Also, they have been taking $115.00 out of my account. After I told them to cancel from day one, they applied the service in May. I do not recommend TruGreen.

I've been working with TruGreen for 10 years now, so the stuff I'll tell you is true. We overcharge for aeration. A 1000sq ft home, we charge $200 for aeration and overseeding, as well as all of our services. They work their employees to death, no lunches. Seriously, we got sued a couple of years ago and we settled out of court. Our turnover rate is crazy. I'm the longest staying employee at my branch in Sacramento. This has affected my personal life where I have almost gotten a divorce. I guess you can say this is a confession. Because of the economy, we have let go of some really hardworkers. It's so aggravating and we pollute the earth by draining mix chemicals in deserted fields in Sacramento.

They have never gotten my yard free of the weeds that came up after they started the service. The service I had before had my lawn looking wonderful. When TruGreen started, they assured me they would keep it that way. The rep even made a note of how good it looked. Now after 7 months, it is awful. Talking to a supervisor was like talking to a wall. Nothing mattered but what he thought. They have inched up every month so that they are coming every 4 weeks instead of every 7 to 8 like I was told.

Costly service, but never solved my yard issues. I hired them to bring my apple tree disease-free. After 3 years, it never happened. We then moved on to my lawn and shrubs. I still have weeds in my lawn and holes in my arbor vitae hedge, roses are loaded with black spot. Then, they cut off the service because I owed them $27.00. They should be put out of service.

When I first called, I received a ridiculously expensive price and decided against using them. Then, a guy called me back and said that was the call center and he could do better. So, we agreed on a cost per treatment for 5 treatments and one free lime application. I received my first treatment, and noticed my grass turning brown on the tips the next day. I figured it was the weed killer and that the tips would be cut off any way with the next cutting. Within a few days, despite my routine watering, my entire lawn was brown and the weeds were the only green thing remaining (like the commercial on TV).

I called TruGreen for a quote to treat my lawn. The rep I spoke to couldn't answer all of my questions, just wanted to sell me a plan and not let me off the phone politely until I did so. I chose to hire a better company for the job. TruGreen reps then began calling me several times a day. The first few times I was polite explaining I was no longer interested in their service; but they kept calling. I asked several times to be put on their Do Not Call list; but they kept calling. I asked to speak with a manager; one could not be found. I think they are finally done harassing me, or I could be wrong.

Last year, I was unhappy with the service as several different agents did not service the entire lawn, in addition to several other problems like going over the lawn and sinking in due to excessive rain fall. I had several conversations with Dallas regarding this and thought the problems were solved. One issue was that I was assured that someone would call a day or so before coming out to service. For the first several applications this year, this was done. However, the last time, no one did and had they done so, I would have told them not to apply. The reason being is that we are in a drought here in Northeast Ohio. The lawn has been burnt for weeks now and I live in a rural area where we have well water. Consequently, watering is not an option during this dry period without running the risk of depleting your well. So on 6/29/2012, they came out and spread chemicals on a burnt rock hard lawn which burnt it even more. Would someone from the Dallas office please contact me regarding this issue? In advance, I thank you for your time and consideration.

We decided to open an account with TruGreen this year. Before their service we had a beautiful stand of tall fescue in our front yard. We began to notice the lawn was beginning to die off in late April after one of their services. By mid May 2012, 75% of our lawn was dead and unrecoverable. We tried several times to contact someone at TruGreen to find out why. After several calls to their offices in Henry County, GA and being told there would be someone in contact within 48 hours, no one ever called. I again called their office and asked for a supervisor to look at my lawn and call me when they were at my house so that we could discuss the problem. My neighbors saw someone at my house two days later, but again no one called. During this time TruGreen continued to try and service the lawn - or should I call it a dust bowl now? We refused their service until we could talk to someone about this situation. Again, no one called and again a week or two later, they are coming to do a normal service as if nothing was wrong. This time I contacted their corporate national number and again my call was returned to the local office.

We were scheduled to have treatment on June 26th and no one showed up. I called in the afternoon and they said that they work until 4:30 or so. No one showed up. I called this morning and the women told me she would try to call the tech. A minute later, I got a dial tone. I waited for a call back and received none. I called back and another woman told me that we were not scheduled for today and that she would schedule us for June 29th. This is unacceptable. When we are scheduled we should receive treatment. We do not use the lawn when it is treated, thus our grandchildren cannot play outside. Now we have to wait several more days.

My wife and I (both 29) bought our first home last year in August. After the MN winter passed, we needed to take care of our lawn. Lost and having never done more than mowing, I called TruGreen with a list of my concerns. The rep assured me the lawn would look much better by the end of the season. Two weeks later, I came home to a note on the door in absolutely terrible handwriting that was barely legible explaining why none of the work requested had been done. It appeared that someone had used a spreader to sprinkle some kind of fertilizer on the lawn, which I could've done myself in about 10 minutes. There's no new grass seed. Nothing was noted for any of the 3-5 other issues I had very clearly explained.

False advertising, fraud, theft of money: I have been calling TruGreen for weeks, since they charged my credit card for over $200 on May 15. They never rang the doorbell, no walk-through, nothing. I saw no evidence of service. I am trying to get a full refund, spending hours on the phone with liars. They all have a different story. They even took my comments off Facebook. They are thieves. They should be shut down.

I want to stress that this is my first year utilizing these con artists' service and I'm glad that I discovered the truth now as opposed to years from now, like some of the other folks before me. My relationship with them started with a complete stranger, wearing one of their polo shirts walking around my yard, uninvited. His explanation for being there was, "Your neighbors have been complaining about the weeds," which was completely untrue as I have a very close relationship with everyone in my neighborhood.

A man with a TruGreen logo shirt rang my door bell. Not knowing him and having seen a ‘beware of scammer’ alert from the local news, I wouldn't open the door. I told this man through the closed door that I was not interested. As he left, he made an inappropriate comment about my talking through the door. I did not like his approach nor his snide remark. With that kind of personnel, I would never pay for service from a company that allows that kind of staff behavior. Please do not send anyone from your company to my house again. Thank you.

I talked to the operators and they left a message for a manager to get back to me. Well, finally after a month I got a hold of one. Well, the conversation went south after I told him about Trugreen not doing any of the services they said they would to my lawn. Again, I paid in advance for my lawn to be taken care of. My advice is to do it yourself. Trugreen is awful in their all-around service. And good luck if you want a manager. Do not pay them in advance; or even better, do not at all. If I had enough money, I would sue them. So my advice to the world: Stay away from Trugreen.

When I signed up for lawn treatment, they said if I am not satisfied with the service, they will redo the application. The first application was done very poorly. As I noticed, the person who did the application did not cover many areas. When I questioned, he was not receptive and lied that he covered everything. After 4 weeks, my lawn is full of weeds and I asked them to redo the application. They said someone will call me. After calling 4 times, nobody called me and I had to cancel the service. They promised a lot before the service, but didn't keep their word. I will not recommend this company to anyone. I lost my valuable time and peace of mind calling and dealing with these people.

TruGreen said they would take care of the weeds in my lawn and put holes in the lawn for it to breathe for better growth and better lawn. I paid in advance for the year and TruGreen has not done anything the salesperson said would be done to my lawn.

I signed up for TruGreen in early/mid-March 2012. I explained to them that my house was on the bay and that New Jersey had passed new laws regarding using fertilizers near the open water. The woman on the phone assured me that this wouldn't be a problem. I paid them in full by credit card at that time. When I continued to receive bills in the mail, I repeatedly called them over a two week period. After numerous phone calls (approximately 7), being put on hold for extended period of time, being told that there were no supervisors in the building and that they would get back to me. I finally spoke with a supervisor who advised me that my credit card payment had not yet been processed.

I have used TruGreen Lawn Care for several years but monies were beginning to get tight so I decided to do away with that service. They continually sent me forms to sign allowing them to apply pesticides to the lawn. I disregarded them thinking by signing them that it would signal them that I was ready for another season.

I am currently a TruGreen employee. What you have read and heard is all 100% true. Be careful of the "largest, most trusted name in the business." The staff is so overworked by corporate, and they don't have systems to stop calling people, even after stopping service 15 years ago. If you need lawn care, run and call someone else. You won't get any good service. Trust me!

After my dog was diagnosed with cancer about a month ago, I started doing a lot of research. One of the main causes listed was lawn chemicals. TruGreen and Chemlawn have been doing our yard for years, with the assurance that it's safe for pets after the spray has dried. During my research, I found numerous reports of TruGreen users with dogs affected by cancer. This morning, my second dog, a four-year-old youngster, was diagnosed with advanced cancer and had to be put down. Two dogs diagnosed with cancer in one month? I'm going along with the TruGreen theory!

I have been a Trugreen customer for more than 6 years. I have been doing all that they had recommended for the lawn care and treatments. After all these years, I have realized that my lawn is getting worse. I contacted Trugreen on several occasions and they have not been able to resolve the issue. They do not call back nor do they show up when they are supposed to come in and in fact lied that they were there when I was at home waiting to meet them. Every time I have called them at their local or central office, they would say, "Oh, we are documenting everything that you are saying and I am sorry this happened.”

I paid up front for the service in April. They came twice. I was told that if I see any problems, "Please call." But I can't get through and received robo calls that they will be here in two days. They weren't. I want my lawn aerated. I was told that they agreed. They said they would do it last week, still not done. Nobody came by as scheduled to spray and fertilize. I have been doing what they suggested but they aren't keeping our agreement or honoring their contract.

We are offended and believe the current TruGreen TV ad is inappropriate, when the actor comes out of the front door and says, "What the f... front yard!" This is perfectly clear what word the actor is conveying. Perhaps this four-letter word is used commonly amongst the younger generation. But still, it is not appropriate to use in advertising to the general public. We respectfully request the ad be removed.