How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

TruGreen Lawn Care Reviews

4,963,525reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About TruGreen Lawn Care

TruGreen aims to give you a lawn you'll love. From turf to trees and shrubs, we have assembled a collection of scientists and local specialists who develop and tailor exactly the solution your lawn needs. We offer tailored science-based solutions to provide superior lawn results to give your lawn exactly what it needs at key points throughout the year. We back it all with our TruGreen Healthy Lawn Guarantee.

Visit www.trugreen.com
Pros
  • Pest control services
  • Healthy Lawn Guarantee
  • Multiple plan options
Cons
  • Won’t fit every budget

TruGreen Lawn Care Reviews

Filter by Rating

  • (3,213)
  • (666)
  • (200)
  • (297)
  • (2,046)

Popular Mentions

    How do I know I can trust these reviews about TruGreen Lawn Care?
    • 4,963,525 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about TruGreen Lawn Care?
    • 4,963,525 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 33 Reviews 4580 - 4730
    Verified purchase
    Customer Service

    Reviewed Sept. 14, 2015

    The service technician always informs me personally of what needs to be done, seems to know about lawn versus being a salesman. Seems to care about job and wants to improve the overall appearance of property. If there is an issue a simple phone call corrects the issue within a week!

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    James, thank you for sharing! We are so happy to hear that your lawn professional goes above and beyond to relay our findings to you. Our goal is to provide all of our customers with the beautiful, healthy lawn they deserve. We are honored to be your chosen lawn service company! - Victoria

    Verified purchase
    Staff

    Reviewed Sept. 14, 2015

    The aeration service was excellent. Our technician was efficient and he was very friendly.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Awesome! Thank you for taking the time out to let us know, and we truly cherish your business, Lynn. - Victoria

    Verified purchase

    Reviewed Sept. 14, 2015

    My lawn looks great.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Thanks for your feedback, Sandy, and we value our partnership with you! - Victoria

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 12, 2015

    Our TruGreen specialist has been very responsive to our unique needs: established lawn, newly sodded lawn and recently reseeded areas. It's a pleasure when he services our yard and do we listen to his suggestions. The greatest benefit we realize, in addition to a nice looking lawn, is the communications we have with our TruGreen specialist.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    How wonderful, William! I'm so happy to hear that you have been able to establish a personable relationship with your lawn professional. We truly appreciate you taking the time to share your feedback, and thank you for choosing TruGreen. - Victoria

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 12, 2015

    TruGreen lawn service provided from my local office/business is outstanding. Service personnel are highly professional and knowledgeable. The national TruGreen center still needs better customer service phone representatives with more knowledge of services provided by company. Not just read from a card. Recommend they get some training from a field service tech.

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 11, 2015

    I have used TruGreen for many years and find their service of good quality for the money. Would recommend them as your lawn service company.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Thank you for taking time to post your valuable review, Linda. We are very happy to hear that you are pleased with your service and would recommend TruGreen. It is our pleasure serving you. Thank you again for being a loyal TruGreen customer. Have a great day!! - Lisa

    Verified purchase
    Staff

    Reviewed Sept. 11, 2015

    Great service and customer care. Always greeted by the driver and great follow up afterwards.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Thank you for your great review Charles !! Very nice to know that our specialist always greets you and follow up with you after treating for optimum personalized customer service. Thank you for being a valued TruGreen customer! - Lisa

    Verified purchase
    Staff

    Reviewed Sept. 11, 2015

    Lawn looks so good... very lush. It still has a few problems as all lawns do but in comparison with adjoining properties, my is the most beautiful. Many times I am able to say hello to the technician providing services... and they are always so friendly, informative and very professional.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Diane, thank you for taking the time out of your day to share your experience. I'm so happy that your lawn looks the most beautiful because we take immense pride in our customers' properties. Thank you for your continued support and business! - Victoria

    Verified purchase

    Reviewed Sept. 10, 2015

    This company utilizes good product for lawn care and my trees. I have been using this company products over 6 years and am very satisfied with their services. It is amazing to see my lawn grows healthier each year. I have recommended this company to my friends and families. Thank you TruGreen.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Kit, it is so gratifying to know that our products and services are improving your lawn from year to year. Customers like you are the backbone of Trugreen's success, and we sincerely appreciate your faith in us. We hope to continue our partnership with you for years to come! - Victoria

    Customer ServiceContract & Terms

    Reviewed Sept. 9, 2015

    Last fall Trugreen Chemlawn contacted me and promised if I signed up for a year of service they would make my lawn lush and green. It had several bare spots in the backyard that I could not get rid of. I signed up for the year of service but my lawn never looked any better than when I did all the care myself. I even replaced some of the grass with sod but it did not stay green and lush. My contract ran out and last week someone came to my home and sprayed the yard again. I was billed $45.00 for the service as I did not realize my contract was over. 2 Days later my grass started to turn brown in many places and now that grass is all dead and crispy. I believe it was too hot to apply the product. They should know this. I contacted them twice but never received a response either time. There is no customer service with this customer and they have lost my business forever.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 9, 2015

    For the last 5 years or so, TruGreen has met and exceeded all my expectations of them. The lawn technicians that come out are thorough, friendly and professional.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Fantastic to hear Mike !! We are so pleased that TruGreen has met and exceeded all of your expectations, and that the specialists are efficient, professional and courteous. Thank you for being a long time, valued TruGreen customer and we look forward to continuing to serve you! - Lisa

    Verified purchase

    Reviewed Sept. 9, 2015

    I have been a customer for at least 3 years now. After looking at the quality of the work that TruGreen does, I am very satisfied. I have fought dandelions on my lawn, the neighbor's lawn and so on. Compared to what the lawn was like before we bought our property, what the neighbor's lawn looks like, what the Fire Station's lawn looks like and what our lawn looks like today, I would have to say that I am happy with having a very happy lawn.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care
    Excellent news Chasity!! Thank you for advising how happy you are with your lawn, and thank you for being a valued TruGreen customer. It is out pleasure serving you and look forward to continuing to do so.

    Thank you again. - Lisa

    Verified purchase
    Customer Service

    Reviewed Sept. 9, 2015

    My yard looks great. It tends to be communication issues that concern me. I wouldn't want to maintain my lawn without your help.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Hi Rick, thank you for your review. We are happy to know that your lawn looks great and that you would not want to maintain your lawn without TruGreen's help, that is wonderful to hear!! We will make sure that any communication issues are addressed and resolved. Thank you for being a valued TruGreen customer!! - Lisa

    Verified purchase
    Staff

    Reviewed Sept. 8, 2015

    Everything went well. The worker did a good job and I was satisfied with that.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Thank you for your feedback John, and for being a valued TruGreen customer ! We are very glad to hear that the specialist provided good service for you and you were satisfied; that is our goal!!! - Lisa

    Verified purchase
    Staff

    Reviewed Sept. 8, 2015

    My lawn specialists are always pleasant and respectful. They are hard working. I have a big backyard.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Great review Lisa, thank you so much. We love to hear that our specialists are always polite, considerate and diligent. Thank you for being a loyal TruGreen customer. Have a good day! - Lisa

    Verified purchase
    Staff

    Reviewed Sept. 7, 2015

    I love the way my lawn is improving. Thanks to TruGreen professional service.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Thank you for taking time to post your valuable review, Kris. We are very happy to hear that your lawn has improved!! Thank you again for being a loyal TruGreen customer. Have a great day!! - Lisa

    Verified purchase

    Reviewed Sept. 7, 2015

    I do not think my serviceman finished the job as I forgot to leave the back gate open. I was not home, but my daughter was and she said no one rang the doorbell to ask us to open the gate. So please send him back to do my backyard or take it off my bill. Thank you.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Mary, thank you for informing us of this issue. I'm very sorry that we did not re-schedule a service call to finish your lawn application, and I can understand how that would pose a concern regarding the cost of your treatment. Per our Healthy Lawn Guarantee, our records show that a specialist visited your property on 11/12 specifically to treat your back yard at no additional cost to you. If you have any immediate service-related concerns in the future, we urge you to contact us at 1-800-TRUGREEN, or you can reach out to us on Facebook or Twitter so that we can address it as quickly as possible. Thank you for your continued loyalty over the years! - Victoria

    Reviewed Sept. 4, 2015

    For 3 years TruGreen has been telling me that they could get rid of my wild violets. They are as bad now as they were 3 years ago. Thousand dollars, I am still where I was.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Thank you for making us aware, Steve. I would like to apologize for the problems that you have had with your TruGreen service, particularly with the wild violets in your lawn, and any delay in working towards a resolution for this matter. The issues you have outlined are definitely not indicative of how TruGreen operates or the experience we want our valued customers to have. We will make sure we come back out and re-evaluate your lawn to see what needs to be done to resolve this issue for you completely. We will contact you to setup the date/time to meet on your property. Thank you for your patience. - Lisa

    No response received
    Verified purchase
    Customer Service

    Reviewed Sept. 4, 2015

    When I signed up for the service they told me they will tailor a treatment for my lawn once a month, and they do come once a month, do the same service and leave while at the same time charge my account for 60.00/mo. Well that's the only thing they accurately do as for as long as I had the service my lawn never looked worst. I had the crappiest looking lawn the entire summer and it's only when I call them back to kill the weeds that they come and spray but 4 days later the weeds are back!!

    Note that they only spray the weeds when I call; Yes they would be doing the typical maintenance and stepping over the weeds but there is no common sense to say "Oh well there is a ton of weeds in this property. I will make a decision to go ahead and spray so the customer doesn't get upset." NO, that doesn't happen. The guy can walk over my lawn which is full of weeds and not spray other than just the typical maintenance - no common sense.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Thank you for your feedback, Bryan, and we would like to apologize for the issues you had with your lawn while with TruGreen, that is certainly not the experience we wanted you to have, and I'm sorry expectations were not met. We understand that you have cancelled and moved on, and that a credit/refund was made on 09/11/2015 . Again, we do apologize and if you would ever like to discuss this further please let us know. Thank you. - Lisa

    Resolved outside ConsumerAffairs
    Verified purchase
    Staff

    Reviewed Sept. 4, 2015

    He's very helpful and my yard has never better.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care
    Great to know your lawn has never been better, Humberto, and that your specialist is very accommodating ! Thank you for your patronage!

    - Lisa

    Verified purchase
    Staff

    Reviewed Sept. 4, 2015

    Lawn care specialist that care.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care
    Thank you for your valued feedback, Charles, and thank you for allowing us to serve you. We are very happy to hear our specialists have been attentive to you and your lawn's needs. Have a great day!

    - Lisa

    Verified purchase

    Reviewed Sept. 4, 2015

    I have been a satisfied customer of TruGreen lawn services for a great many years and look forward to a new season of their lawn services.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Outstanding review Harry ! We are excited to hear that you have been so happy with your services and want to thank you very much for your long-time loyalty to TruGreen, as you are truly valued. We look forward to continuing to serve you, and meet your expectations with your lawn. Thank you again, and have an awesome day!! Lisa with TruGreen

    Verified purchase
    Staff

    Reviewed Sept. 3, 2015

    The tech that I have had for the past two years has done an outstanding job and always in a very professional manner. TruGreen has been very helpful in maintaining my lawn. Thanks to the Tech.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Thank you for sharing your valuable review, William ! It has been our pleasure in helping to maintain your lawn and meet your expectations. - Lisa

    Customer ServiceContract & Terms

    Reviewed Sept. 3, 2015

    I originally reported a chinch bug problem in my backyard lawn when it was present in 10% of my lawn. TruGreen service my lawn to treat the problem but it was not successful. They continue to service my lawn to control weeds, but the chinch bug issue continue to expand. They came back and treat it one more time, by now more than 60% of my backyard lawn is dead due to this problem. I had also agree to hired them to maintain my sprinkle system. There is an issue with my initial bill where I believe I have been overcharge, based on my original agreement. My biggest concern is that I had ask customer service via telephone to have a manager call me back and they haven't. I decided to email them, twice now, and still no contact from them. I have been a customer for many years, but I feel like they don't care about my business anymore.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 2, 2015

    Service is fast and courteous, and the results are great!

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    What a great review, we thank you so much!! We are very glad to hear that our service has been prompt and friendly and that the results are exceptional ! Thank you for allowing us to serve you. Have a great day!! Lisa with TruGreen .

    Verified purchase
    Staff

    Reviewed Sept. 2, 2015

    Fertilize my grass front and back yard. Excellent and professional service.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Thank you for your valued feedback Aaron, and thank you for allowing us to serve you. We are very happy to hear that you feel we have been professional and provided excellent service! It has been our pleasure and we look forward to continuing business with you. Have a great day! Lisa with TruGreen

    Verified purchase

    Reviewed Sept. 1, 2015

    TruGreen has made a big difference on how healthy our lawn is. Thank you.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    That is great news to hear that we were able to help make your lawn healthier, Annette!! Thank you for allowing us to service you and we look forward to continuing to do so. Thank you for being a valued customer. Lisa with TruGreen .

    Verified purchase
    Staff

    Reviewed Sept. 1, 2015

    I like the fact you write on the paper that you leave... what you have done and if there are any issues, you always come to the door to see if I have special needs. Thank you for your great service.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    So glad to hear that you are happy with our service, Scott! Thank you for letting us know that our specialists are following up with you for any special concerns you may have, and that they are leaving the service summaries with pertinent information for your lawn; that is our goal to provide you with the best customer service possible. Thank you for your loyalty! Have a great day! Lisa with TruGreen.

    Verified purchase
    PriceStaff

    Reviewed Sept. 1, 2015

    The TruGreen specialists are friendly and professional and have maintained a consistent performance this year, creating a healthy lawn with few weeds. They schedule the applications and take care of my lawn and shrubbery fertilization, weed and insect control without me having to constantly monitor their work. They have done an outstanding job this year and my lawn, trees, and shrubbery have never looked better. TruGreen has been faithful to their promise to do what it takes to provide good service and make a drastic improvement in my lawn and shrubbery. The service has been well worth the money.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Sept. 1, 2015

    The technician is always nice, listens to any concerns we have and takes care of the issue. We usually don't have any concerns but when we do they listen.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    We are so glad to hear that you are please with the appearance of your lawn,Carol and that your lawn specialist has been knowledgeable and professional while performing quality work. It is our pleasure to serve you and thank you for being a valued TruGreen customer.--Brittany

    Verified purchase

    Reviewed Aug. 31, 2015

    As a TruGreen consumer for over 30 years, our lawn continues to look great. When weeds do begin to appear in the summer months due to dry conditions, TruGreen finds a way to rid our lawn so that in the late fall and spring, there are no weeds visible.

    Thanks for your vote!
    TruGreen Lawn Care
    Response from TruGreen Lawn Care

    Richard, We apologize for the delayed response. We at TruGreen are happy to hear how satisfied you are with your lawn condition.Thank you kindly for taking the time out of your busy schedule to provide such feedback.--Brittany

    Verified purchase
    Staff

    Reviewed Aug. 31, 2015

    The service people are friendly and knowledgeable.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 31, 2015

    Lawn Pros - Good professional service.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Aug. 31, 2015

    Great results. I started service about a year and a half ago, and my lawn was full of weeds. Since TruGreen took over, my lawn looks lush and green... and the price is very reasonable.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Aug. 31, 2015

    I appreciate that TruGreen gives me a call to let me know they are coming. Also that they leave a report after servicing our yard with instructions on when and how to water. Since have TruGreen our lawn looks better than ever.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 28, 2015

    I have been a pleased TruGreen customer for a long time and have relied on their advice regarding the care of my lawn in how much to water and mowing suggestions. Their suggestions remind me of the necessary treatment for my lawn.

    Thanks for your vote!
    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed Aug. 28, 2015

    I want to start by saying I have never written a complaint about any company before but this has me so incredibly upset I felt the need to do so. We signed up for lawn care service this summer at our new home. We were on the fence because of some bad reviews but thought we would give it a try. Service hasn't been great. They have been unable to answer questions about our lawn and I'm not entirely sure we received all of the treatments for which we were billed. All of that said, today a gentleman called saying he had done our fall inspection this morning and that we had some issues with our trees/shrubs. Obviously this was to sell us additional treatments. Funny thing is he was not here today! When pressed he indicated that he rang our doorbell between 9 and 10 today.

    Well folks, I worked from home today. My home office is five feet from my front door and I can see outside from my office windows. And even if I was lost in my thoughts I assure you my two large dogs with very loud barks would not have missed the doorbell ringing...they HATE it! I have lost all faith in this company. I am feeling scammed. When my contract is up, I will most certainly not be renewing it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceContract & TermsPrice

    Reviewed Aug. 28, 2015

    I am overseas, and I will never trust anyone to have my bank card info that walks up to my house. The contract that was signed and price that was given was not honored. They charged me over 69.99 dollars per treatment, and they said one thing and did another. They charge way more than they stated on the contract. I will never trust them, and simple email would have prevented this but they never answered any emails with the questions that I had. Dirtbags.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 28, 2015

    Very good company. Will do business with them in the future. Servicemen know their job. Thank you.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 28, 2015

    Lawn looks great and the technician was courteous, helpful and went beyond what he was instructed to do as I (the customer) asked him if he could treat an area.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 27, 2015

    Generally please with the service and results.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 27, 2015

    Everyone at TRUGREEN is a class "A" product & service Company. The specialists that come out are truly a blessing. They are very knowledgeable, professional & friendly. They share their knowledge with you. We truly value them & their company. The ease of scheduling is a breeze. Our lawn looks wonderful. With the exception of the mole problem we are experiencing. NO FAULT OF TRUGREEN. The moles are the problem of all the rain we have gotten this year. Trugreen, Mark ** & Justin **... Thank you so very much!!

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Aug. 27, 2015

    They come out whenever you call them.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 26, 2015

    They call to let us know when they will be here. They come in do their job fast and efficient. Since I've had TruGreen take care of my lawn it has never looked better. No weeds, it's greener. It's just beautiful. I couldn't be happier.

    Thanks for your vote!
    Customer Service

    Reviewed Aug. 26, 2015

    My lawn care plan includes notifying me ahead. They call via an automated system usually 1 day ahead. Issues are: 1) They never answer the call back number 866-596-5276. 2) When I leave my phone number for them to call me back - they never do. 3) Also, on many occasions (last year too) the automated system calls, but no one ever comes. No sign in yard or paperwork on the door - when I do get thru they argue with me that they did come. No one has ever answered and they don't know how to escalate issues up the chain of command. So nothing gets properly addressed.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 26, 2015

    The technician gave me many suggestions on the care of my front lawn.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 26, 2015

    The service by each of the gentlemen is wonderful. My lawn looks so much different than it did in the beginning. I wished I had taken pictures of it. The before and after. I am pleased. I am grateful how Tracey and David helped me with details of what I should do to help when they treated my lawn and bushes.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 26, 2015

    My Lawn Has never looked better. I am true believer in your service.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 26, 2015

    My lawn looks better than it has for a long time (even with the dry weather). Weeds are way down also. Great job.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 26, 2015

    New to TRUGREEN service and pleased with the results to date.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 25, 2015

    We are very pleased with the service TruGreen has provided and would recommend them to our family and friends.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 25, 2015

    Great job by Greg once again!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 25, 2015

    Professionalism and knowledge of Paul **. He cares for my lawn as if it was his own. I feel quite sure that he is trying to make my lawn the best it can be.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 24, 2015

    I have been a customer for years now and I do not have any regrets about your service. You have taken care of my lawn and your work is professional and on time according to the service plan I purchased.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 24, 2015

    My lawn looks great, especially for August. The specialist does a very good job. I have a few weeds but have not reported this as it's minor. I am very satisfied with your service and the amount it costs me. This is very important to me as we're living on a small income with many medical bills. Thank you.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 24, 2015

    The reps have always punctual, cordial, and well mannered. The work has always been exemplary.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 24, 2015

    I have used TruGreen tree and shrub service for many years. I have had some tree lost over the years, but assumed it might have been age. TruGreen technician always shrugged it off. TruGreen provided the last tree and shrub service a few weeks ago. Two weeks later I had a major issue with scales on my Euonymus shrubs. Several died and all are infected.

    I contacted the TruGreen technician. He came a couple of more times to treat. I continued to lose shrubs. I escalated to the local customer service. The local office came to look at it. Over two weeks later, no followup from the local office. I escalated to corporate. No followup from them. I have spent thousands of dollars with TruGreen. Appears they are happy to take your money, but when significant issues occur, they disappear. On their lawn service, I tried them before, but cancelled them because of poor results. This point, I would highly recommend not using TruGreen for any service.

    Thanks for your vote!
    Sales & Marketing

    Reviewed Aug. 24, 2015

    After re-mediating my entire lawn by killing it, tilling it under and treating the soil and planting a new lawn, I decided to go with a lawn service to ensure a healthy, weed-free lawn. We've suffered violets which are very difficult to kill offer. I prepaid $712.12 for the 2015 season and work from home, but I can't always hear the bell and have no windows from my home office. There was not consultation or soil tests performed as their sales pitch and marketing materials indicated. I spoke to the gentlemen on the first visit and he said they spray the same things on every lawn. I know the first two visits they applied chemicals to my lawn. But after that, I only noticed door tags. Then, the broadleaf weeds emerged and took over my entire lawn! I have receipts for broadleaf weed killer treatments, but nothing but broadleaf weeds to show for it, and I did not have these before.

    Then a new serviceman appeared and told me the old one had been let go. This was right after the news story broke that these lawn services are not actually treating the lawns! He told me to call in and have supplemental weed treatments applied. My new lawn is destroyed, the supplemental treatments are not helping. This service it a total scam. It's unbelievable what businesses can get away with -- if it weren't for people's security cameras catching them in the act, nobody would have realized what they've been doing. Don't waste your money, cancel the service and pass them over. The only solution is to put them out of business.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Aug. 22, 2015

    I am happy with the service, and price is reasonable.

    Thanks for your vote!
    Customer Service

    Reviewed Aug. 21, 2015

    If they ring the doorbell and I don't answer, they assume I'm not at home. They'll leave the tag that they were there, but if I watch them, no work is actually done. They give me the ability to call the office 14 days post-service for a re-treatment, but the re-treatment cannot be performed for another 7 days after I call (minimum 21 days after your initial service). And again, unless I'm not there and watching them, the service is the same. If I call the office to complain and ask to speak to the supervisor, the receptionist will never connect me. She will instead give my phone number to the same technician that performed my initial service who will call me back and ask "what do you want, what's your problem?" Since I have traces of shade on my yard, the technician noted that my turf is not building due to shade - even though 95% of my lawn is in the sun.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 21, 2015

    Timely service and fast application.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 21, 2015

    As reported, our lawn looks great.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 20, 2015

    Our lawn has improved immensely after several years of TruGreen service, including the basic service of fertilizer, weed fighting products, and spreading seed at least once a year. I have used the flowerbed and bush/tree service one year and am using the pest-fighting extra service this year and have noticed a great reduction in our ant population. You always notify us before you come and leave a paper saying what you did. We are very satisfied with your service and our lawn is the best in the neighborhood. I really have no complaints. I was very hesitant about starting the service but our lawn was so bad I knew I had to do something to keep up our resale value. I am glad I signed on with TruGreen.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 20, 2015

    Overall, am most pleased with the services provided and service personnel. Yard and trees and shrubs look great all year long. Everything is in good health. Service personnel provide additional maintenance and preventative tips for extraordinary weather and other conditions.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 20, 2015

    Professional, knowledgeable, concerned about my opinion, and no lawn problems. Good lawn growth, weeds taken care of properly and efficiently.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 20, 2015

    The service technician that services my lawn is professional and courteous. He always keeps me informed of what he is putting on the lawn. I also appreciate the advance phone call I receive from TruGreen letting me know when my lawn is to be serviced.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 19, 2015

    My lawn looks good, very green. It's weed free for the most part. I only have one complaint. I have Bermuda grass, during this season more and more fescue & crabgrass have worked itself in my lawn. Overall, I've been pleased.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 19, 2015

    I had a concern early this year of small prickly plants coming up in various areas of the property; you only treat one of the problem areas. In my last review, I mentioned that I'd spoken to 2 technicians about these plants, and no one had gotten back to me with an identification. It wasn't a week later that a man came by to see what I was concerned about. He determined that because blue spruce grow in our neighbor's yard that the plant is "a type" of spruce. Apparently, there is no way to be rid of it. I remain unconvinced. It usually comes up singly, but can be in clumps. It is green at first, but then turns brown. It looks nothing like spruce. I would like a picture of this "type of spruce". Additionally, I am disappointed that the broad-leaved weeds & Bermuda grass are not eradicated from our yard.

    Thanks for your vote!
    Customer ServicePunctuality & Speed

    Reviewed Aug. 18, 2015

    I been services with TruGreen in April 2015. After 2 treatments it was apparent that they had sprayed something other than oils on my trees and shrubs. It is now 4 months later. I have over 30 dead bushes and shrubs on my property, and my local Danbury CT branch has not responded to my inquiries or addressed my issue. Additionally they continued to service my property after multiple calls to customer service to cease applications and are now billing me for those treatments. I am at my wit's end and have not been able to get anyone on the phone that can assist me.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 18, 2015

    Reported light green patches on my lawn and had no idea what caused it and what to do. The office called to say someone would be by to check. The technician, I think it was Joe, came by and said it is a fungus and will treat it when the rain stops. Apparently he treated it later that day and the fungus was gone! Amazing! So thankful for the quick fix and how knowledgeable the entire staff is. You got my business!

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 18, 2015

    Our yard looks very healthy and green. Weeds are at a minimum. The service provider does an excellent job. We are happy with TruGreen.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 17, 2015

    My specialist is extremely professional. He makes sure to introduce himself to you and he makes sure you do not have any questions. He is friendly and approachable. I had asked him about a particular weed in my yard and he did not know the answer but he and I went to his truck to look the weed up in his big book of weeds. I am very well pleased with my service and the way my yard looks especially the weed control.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 17, 2015

    Using TruGreen has kept my lawn in great shape and full of color. Even with a mini drought, the lawn stays in great shape. I had bug problems over a year ago on trees and bushes but once TruGreen sprayed for the problem, the bushes and trees came back, filled out and are as strong as ever.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Aug. 15, 2015

    Nice looking lawn at a very reasonable cost.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 14, 2015

    Ornamental trees were treated and lawn fertilized.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Aug. 14, 2015

    I called TruGreen last year because of bald spots in my lawn and I wanted the lawn seeded and lawn aeration just in front of my home not the back. They aerated and over seeded in the fall. In the spring my lawn was all brown after the snow melted. Not just brown but dead. No amount of raking or watering helped. I called and they never returned my call. I called them again and let them know I did not want their services any longer. I had to spread loam over my entire lawn and reseed myself. On August 5th I came home to find they had come and aerated my lawn again.. front yard AND back yard. I called the office and complained to a girl who answered the phone and was told a manager would call me within two business days. Still waiting for a call.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Aug. 11, 2015

    This is a very poorly organized company that promises the best lawn ever! I have always maintained my own, but now, as a sr. citizen, I needed some help. My lawn has never looked worse. They are very difficult to reach by phone, regardless of whether it is the local office or toll-free number. Today I was on hold 20 minutes and got disconnected; then another 35 minutes only to speak to an answering service.

    My original set-up included a "free shrub and tree treatment" that they ended up charging me $54 and telling me the rep whom I spoke to was wrong. Also in my original set-up I was advised they would spray for lawn fungus at no extra charge -- now I am told they don't do that service. They did not do the pre-emergent in the spring when they fertilized, and then came back the next week to fertilize again, hence burning the lawn. A local rep came to the door to "analyse my lawn"...told me I had a lot of clover but didn't suggest doing anything about it. He suggested to always contact the local Yaphank office instead of the 800 number. Well, as stated above, it's almost impossible to reach them unless you have nothing to do! And the beat goes on. Do not use them.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Aug. 10, 2015

    We have excellent customer service and a beautiful lawn.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Aug. 10, 2015

    They are polite even on the phone.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 10, 2015

    TruGreen is great!!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 8, 2015

    Good people, good service.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 8, 2015

    Excellent service... Very nice workers. We are very happy with our lawn care team. They keep us up to date when they are going to do our lawn. They act very professional all of the time. Thank you for a job well done.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 6, 2015

    My lawn looks very good this year. TruGreen has done a great job.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 6, 2015

    The services I have received for my lawn care are what any customer would expect. TruGreen has done better than I had expected and I thank the company for the service.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 5, 2015

    I have seen improvement in the growth and health of my lawn and trees.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 5, 2015

    Great customer service. The guy who comes by to service the yard knows both my dogs by name which is awesome!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 5, 2015

    So far techs have done a great job on our lawn and would expect nothing less with your company's reputation in lawn care. Thanks so much.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 5, 2015

    TruGreen has done a very nice job on my lawn this summer.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Aug. 4, 2015

    Great product for a good price!

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 4, 2015

    Lawn is improving. Color and thickness are getting better. Still a fair number of bare spots especially in the backyard.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 4, 2015

    I am satisfied with the progress of growth for my lawn.

    Thanks for your vote!
    Sales & MarketingStaff

    Reviewed Aug. 4, 2015

    My appointment was supposed to be next Monday. I had 2 visits this Monday. The first guy told me it was my fourth installment. Well I just got it and it was my first. I told him I was expecting someone to go over my yard with me, he said he was not told this. Later in the day someone rang our doorbell. Before we could get to the door we saw a TruGreen truck driving away. He left a statement in the mailbox that he had spread 277 pounds of lime. He wasn't there 20 minutes. Even the time stamp says this. We had just arrived home 30 minutes before and no TruGreen truck. No evidence at all of lime and there is no way he could have done this. So showed up on wrong date, no explanation of services or yard and a scam for lime service.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 3, 2015

    TruGreen was right on target with my last service as I was concerned with the "NUTGRASS" that had invaded my yard in the last few weeks. When I approached the technician about this, he informed me that that was what he was here to treat and advised me on how the whole region was having problems with this. He was also going to treat for other broadleaf weeds and would be back in about 10 days to re-treat. I am very pleased with the service and results I have had from TruGreen the past 2 years.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 3, 2015

    It's another GREAT day and my Specialist Gene ** who has been providing us service for over 25 years, has just completed my Customized Lawn Plan. He played with the dog and ensured we would keep him in the house and advised us not to allow him back into the yard until the treatment was completely dried. Thanks!!

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 3, 2015

    Weed - You don't get the borderline and the edge of the property by the house.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 3, 2015

    Our backyard and front yard look amazing since TRUGREEN started their service with us.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Aug. 3, 2015

    TruGreen truly cares about the care of their customers. They are very thorough, professional, and friendly.

    Thanks for your vote!
    Verified purchase

    Reviewed July 31, 2015

    I've used TruGreen for many years. The lawn is always beautiful, lush, and green. I couldn't ask for any better service.

    Thanks for your vote!
    Verified purchase

    Reviewed July 31, 2015

    The appearance of my yard has improved tremendously since using the services of TruGreen. I am very pleased with the results.

    Thanks for your vote!
    Customer ServicePriceStaff

    Reviewed July 31, 2015

    If you are looking for a business that does not live up to their promises and customers service is considered a waste of time look no further - you have found it. I signed up for the TruComplete Lawn Plan which included Pre-Emergent & Targeted Weed Control and Fertilization and was quoted $422.95 for the reason One of the services that attracted me was the Healthy Lawn Guarantee in which they state "You'll love your lawn, guaranteed. We'll make any necessary adjustments to ensure your satisfaction."

    Firstly the priced quoted is no way near the actual price they will charge your credit card, it is half way through the season and my credit card has already been billed $544,70. After many attempts to contact TruGreen, you can wait up to 40 minutes for customer service rep and then the real fun starts. You are quickly told any charges already made to your credit card cannot be reversed but they are happy to correct the errors going forward. I asked the question "You have incorrectly charged my credit card and you are happy to ensure that it will not happen in the future but error made by TruGreen in the past are now my problem."

    The answer "We cannot correct past errors," and if I want to question their policy someone will contact me in 24 to 48 hours. I said they had already exceed the quoted price for the services does that mean I will not be charged for any services for the remainder of the season... "No we will continue to charge you $79.00 per visit with a possible 4 more visits for the season giving a total cost of approximately $850 against the price of $422 quoted." If this is not a total RIP OFF I not sure what is.

    Now for the Healthy Lawn Guarantee in which they state "You'll love your lawn, guaranteed. We'll make any necessary adjustments to ensure your satisfaction." I have requested on many occasions that TruGreen return to ensure that the weeds in my lawn are controlled, I know I will have a better chance of getting the Pope to approve birth control and recommend Planned Parenthood to the Republican Party than getting TruGreen to honor their Healthy Lawn Guarantee and actually resolve my weed problem. Overall keep your money in your pocket and stay away from TruGreen. TruGreen where customer service is found at the bottom of a dirty toilet.

    Thanks for your vote!
    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed July 31, 2015

    I hired TruGreen to care for my lawn and expected them to provide the service I was paying for. I also expected them to be committed to making a good faith effort to resolve problems that may arise from customers. TruGreen's failure to respond to my complaint is my reason for writing this. I have been a TruGreen customer for 4 years. My complaint is based on damage to my property by a product used by a TruGreen technician.

    I had a new privacy fence installed 2 years ago at a substantial expense to me; and during the last year, I had begun noticing some dark discoloration of the fence in an abnormal pattern. I was puzzled by this until 1 month ago when I saw an even larger area of discoloration on my gate that is visible from the front of my house. It occurred the day of a lawn treatment and was in the exact pattern of the spray device used in the lawn treatment. It was obvious that the chemical used in the treatment had caused the stain.

    I called the customer service number and was directed to a call center. I politely explained my problem and asked to have someone speak with me about a possible remedy. Instead of the personal contact, I received a robo call saying my lawn would be serviced the next day. I waited at home all day so that I could speak with the technician. Around 3:00 p.m., I looked out the front window and saw the technician driving away. He did not ring the doorbell or make any attempt to speak with me. I immediately looked at the damaged area and saw that he had sprayed yet another chemical that caused a huge bleached area on my gate/fence. He had done the same bleach treatment in spots on my back yard fence that resulted not only in more discoloration, but dead grass at the base of the fence.

    I called the customer service number and again was routed to the call center. I was assured that a manager would be contacting me as they were not available at the time. I waited for 2 days and received no call. I have made the same attempt 8 times over a two-week period, and still have not received a return call. The attendant at the call center was apologetic since she could see documentation of each call and there was no response posted.

    I have now cancelled my service with TruGreen and hired a more reputable company to take care of my lawn. I would never recommend TruGreen to anyone and hope my experience will alert prospective customers to search elsewhere for a service. I should have read a previous Better Business Bureau complaint before I hired them. The BBB complaint was exactly the same as mine... failure to respond to problems.

    Thanks for your vote!
    Verified purchase

    Reviewed July 31, 2015

    TruGreen has performed in a professional manner. My yard is starting to look good the front yard not so much the back yard. Need lot of improvement in the back, but the front is starting to look good.

    Thanks for your vote!
    Verified purchase

    Reviewed July 31, 2015

    TruGreen Lawn is a great lawn care service.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 29, 2015

    Every specialist who comes to our home is timely, knowledgeable, communicates very well, very friendly and always professional in every way. We feel like we are your only customer and matter to you very much.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed July 29, 2015

    The vendor was supposed to treat my property twice. The surveillance video on the first trial shows that they skipped eighty percent of the property. Today they skipped sixty percent of the front yard. I called and canceled. Very rude employee needs to take a customer service for dummies crash course. They want payment in full for the non complete portion and the non completion of what they didn't do. That is an interesting business plan!

    Thanks for your vote!
    Customer Service

    Reviewed July 27, 2015

    I subscribed TruGreen services for the year 2014 and prepaid the whole amount. At the end of the year realized that their treatment did not work at all. I called and informed them that I do not want their service for the year 2015. They cancelled the service but kept on sending invoice of $57 without any explanation. I called frequently to request for waiving the charge because I did not subscribe any service. It is annoying that they not only kept sending invoices but also making courtesy calls frequently almost 2-4 times a week. I regret deeply for dealing with them and suggest everybody to stay away from them.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed July 27, 2015

    Good company. Excellent communication.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 27, 2015

    All of the Techs are friendly and very helpful. Are there when they say they will be there. They are concerned with the health of your lawn and strive to make it better.

    Thanks for your vote!
    Customer ServiceContract & TermsPrice

    Reviewed July 27, 2015

    We hired TruGreen in August of 2014 for our lawn, with an agreement that they would treat our lawn 7 months in the following year. Since that time, they have only treated 4 times (with July being the 4th time), our yard is still loaded with weeds and we have had to CALL THEM to get them to come out every time. For the July treatment, they decided to do two treatments (without telling us) and proceeded to charge our card double without our knowledge. I have since disputed the double charge with our bank and now they are telling us that if we don't agree to pay half of the double charge, they will send us to collections! TruGreen does not do what they advertise and then tries to play catch up when they fail! Very angry with the service we have received.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed July 27, 2015

    I have noticed that TruGreen has vastly improved their level of customer service over this past year. They are now more accurate when they call in advance and schedule a visit. They are more responsive in answering their customer telephone line. The service employees are knowledgeable about their business and generously offer advice during their visits. I am very glad they recognized their past shortcomings and are showing great improvements. Accordingly, I shall continue to use them for several of their services.

    Thanks for your vote!
    Customer ServiceContract & Terms

    Reviewed July 25, 2015

    The past 13 years I have taken care of my lawn myself, but this year I decided to try a professional lawn care service. After 4 applications, my lawn looks like a dust bowl. It took me three call to TruGreen customer support to get a manager to come to my house to see for themselves and to ask what they can do to fix the problem. What I was told is that my grass had a short root system so it burned out. (It started to burn out right after the second application.) I asked if they could fix it and I was told that reseeding was not part of their service. Because they would not do anything to improve the look of all the dead areas, I terminated my contract with them.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 25, 2015

    Our lawn looks great since we hired TruGreen. Our specialist, Priscilla **, is very friendly and professional. Her knowledge is very good regarding our lawn's need. She does a great job!

    Thanks for your vote!
    Verified purchase

    Reviewed July 23, 2015

    Lawn is looking great. Shrubs may need more time and additional treatments. A soil sample was collected about two months ago but we haven't received any results.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 23, 2015

    Great service and professional technicians. Our lawn has never looked better.

    Thanks for your vote!
    Customer ServiceContract & TermsCoveragePriceStaff

    Reviewed July 23, 2015

    I hired TruGreen lawn and it is apparent the May 2015 and was told that results are guaranteed. I have had 2 fertilizer, 1 lime and 2 chemical treatments now and I have weeds spreading. There is one specific section that is all weeds and they are spreading into other areas. I called about the problem of the weeds growing and did get one complimentary treatment which seems to fertilize the weeds, not kill them. I made 3 calls trying to get a manager to either speak on the phone or come with the tech to see the weeds in my yard which is 80% covered. Each time I called I was told a manager would call with 24-48 hrs. The first call was 2 weeks ago and the 2nd call was 3 days of this complaint; still no call. I finally called corporate in Memphis Tennessee, spoke to a customer service rep by the name of Carissa, who was very unprofessional and attempted to insult me by asking "what do you want free today".

    To date, I paid almost $250 and it is obvious to anyone who looks at the lawn, either chemical to kill weeds was never applied, or the tech doesn't know what he is doing, or both. It is no way chemicals can be sprayed on weeds and it doesn't kill some of them. There has been absolutely no change at all in the last three treatments other than the weeds are spreading all over my yard. I had a different service tech at the beginning of the contract, and my lawn looked good on the first treatment. Now with the change in tech, weeds are spreading out - it is all weeds and looks worse now than when I hired TruGreen. I honestly believe this service guy is not applying enough chemical and in some places not applying it at all.

    If this lawn is the result of a professional applying fertilizer and weed killer, then he is no professional. If he has been applying the chemical, then the company is a fraud because I don't know of anyone that is satisfied with the results of their service. I want a 100% refund. When I initially inquired of their service and cost, I was quoted a price of over $1000 for 7 treatments. I was told my yard was 15000 sq ft. When I challenged that, the rep immediately said "no, it's 13,000 sq.ft". In the end a manager did call said there was a mistake, my lawn is 2000 sq ft., and he would give me a plan of 8 treatments for $53 per treatment.

    I know my lawn is more than 2000 sq. ft. and closer to 10,000 sq. ft. I could never get them out to measure in my presence. I feel they quote me an amount of a smaller space to get my business and are using chemicals to treat 2000 sq ft when it should be 10,000; therefore, they are supplementing with water. So the chemicals are so watered down that they have no effect. My request to Carissa was a full refund since they guarantee their service. Of course she denied it. Please beware, this was a very bad experience from start to cancellation.

    Thanks for your vote!
    Verified purchase

    Reviewed July 23, 2015

    My lawn got out of control with weeds over a 5 year period that it was not being maintained by others for weed control. It actually looks like grass from a desert area. The following year I hired TruGreen and my lawn became beautiful and healthy looking again that very season. I will always use them now. The lawn really needs this kind of maintenance in order to be a "grassy lawn".

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 23, 2015

    My TruGreen representative always lets me know what he will be doing, when it will be done and when it is done he leaves me a message about what he has done and if anything looks good or needs special care. Even better, if I am home he takes the time to talk with me and answer any questions I might have. If brown spots begin to appear and I call in with a concern, he will be out to address what is needed within the next few days. TruGreen is the best lawn service I have ever had. It is worth the expense.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 23, 2015

    Good service. Comes out when say they are and do job in reasonable time.

    Thanks for your vote!
    Verified purchase

    Reviewed July 23, 2015

    We are very pleased with the results.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 23, 2015

    The recommendation from a friend for Chris ** to spray our blue spruce trees for bag worm was a true winner, as we have been very satisfied with Chris's work for two years. It was nice to have a recommendation from a friend who has been well satisfied with the work done by TruGreen and Chris **.

    Thanks for your vote!
    Verified purchase

    Reviewed July 23, 2015

    Happy with my service. I am very satisfied with the looks and care of my front yard.

    Thanks for your vote!

    Reviewed July 23, 2015

    TruGreen corrected the issues I was having with my lawn. TruGreen is experienced lawn care professionals. I recommend this company. 5 Star Service.

    Thanks for your vote!
    Verified purchase

    Reviewed July 23, 2015

    Outstanding company and products. I've been a customer for over five years and my lawn looks amazing.

    Thanks for your vote!
    Verified purchase

    Reviewed July 22, 2015

    I am pleased with the service I am receiving from TruGreen and so is my lawn. It is very green.

    Thanks for your vote!
    Verified purchase

    Reviewed July 22, 2015

    We feel our lawn looks great so far this year, and we credit TruGreen with the good service.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed July 21, 2015

    There is not much to say. TruGreen always does what it says it is going to do. They call to let us know when they are coming. They come when they say they are coming (weather permitting). I have been using TruGreen for about 3 years. Before TruGreen lawn was sickly and loaded with weeds including Japanese clover. Now no weeds or Japanese clover and lawn looks healthy. Best part is I don't have to kill myself trying to maintain the lawn - Age 70 plus. I get very good value for the money spent. Highly recommend them.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 21, 2015

    The Techs that usually arrive are very courteous and prompt and extremely professional. They take their time to make sure we get what we pay for and that is greatly appreciated.

    Thanks for your vote!
    Verified purchase

    Reviewed July 21, 2015

    I've used TruGreen for a number of years and they are the best for my lawn needs.

    Thanks for your vote!
    Staff

    Reviewed July 21, 2015

    I was charged for a service that I was told was complimentary. I was told several times that my money would be refunded by about 5 different associates including 2 managers. Everyday there is a different story. 7-10 days has turned into 3 weeks and I still have not received my refund. I authorized a certain amount of money to come out of my account on a specific date and TruGreen chose otherwise. Now I'm left to speak with a crew of unprofessionals that have no idea what's going on with MY money and they continue to give me the run around and they have the worst attitudes about it.

    Thanks for your vote!
    Verified purchase

    Reviewed July 20, 2015

    I'm very pleased with TruGreen. My lawn is consistently one of the better looking lawns in my neighborhood.

    Thanks for your vote!
    Verified purchase

    Reviewed July 20, 2015

    My lawn looks great and TruGreen always lets me know what I need to do to go along with the service they have applied.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 20, 2015

    The specialist was very friendly and professional and told me exactly what he was there to do. I asked about an issue and he explained why it could not be dealt with that day (heat) but it would on the next visit.

    Thanks for your vote!
    Verified purchase

    Reviewed July 20, 2015

    We have been using the lawn service for three years and the technician is knowledgeable and does an excellent job.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 20, 2015

    Very timely. Professional. Leaves a description as to what was done. Seems more weeds are coming up this year. Not sure if it has to do with the constant rain.

    Thanks for your vote!
    Staff

    Reviewed July 20, 2015

    The technicians are sloppy and lazy. They were supposed to be treating weeds and keeping my grass green. They sprayed my flower beds with herbicide and killed my flowers!!! When I complained, the manager just told me nonchalantly go buy more flowers and I will pay for them. No type of apology for all my hard work with my flower beds. I cannot replace them in July!!! My beds were planted and cared for since April. My petunias were beautiful, phlox abundant, salvia was vibrant, and vincas were plentiful! Now I have dead flowers and spots in my flower beds. This is not acceptable!!! Do not trust TruGreen!

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 19, 2015

    All services rendered by the representatives of TruGreen for lawn and shrub care, have been courteous, professional, and punctual. I cannot remember TruGreen missing an appointment. This comment covers nearly twenty years of being a customer. Thank you.

    Thanks for your vote!
    Verified purchase

    Reviewed July 18, 2015

    We are very happy with our service from Paul on the lawn, Allen and Bud in the office, and Jon's constant customer care.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 18, 2015

    My lawn is the nicest in my neighborhood. I am not being boastful, just honest. I owe this to TruGreen. My neighbors who do not use TruGreen have weed infested lawns and gardens. I do not have any weeds. Even with neighbors who butt up against my lawn, the weeds do not cross onto my property. My service tech is awesome. He speaks to me whenever he sees me and he goes above and beyond to address my concerns. He even leaves treats for my dog!

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed July 18, 2015

    The service is done on time and I have the best looking lawn on the street because of it.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 18, 2015

    Great lawn care service.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 18, 2015

    My lawn looks great. The techs do a great job.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 17, 2015

    The applicator came to the door and introduced himself and what he planned to do. He was friendly and considerate. He left a tag with the results of what he did and what he found as a fungus in my yard. His recommendations made me feel cared for.

    Thanks for your vote!
    Verified purchase

    Reviewed July 17, 2015

    Without trugreen my lawn was bad. Since I have them no big weeds like I used to. No dandelions. My lawn looks great.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed July 17, 2015

    Whenever the man has finished his services to my lawn, he comes to the door if I am home, to see if I am happy with the way my lawn looks and to tell me to call if I have any problems with my lawn, like weeds or insects. He reminds me that they will come out and do anything that is necessary to correct the problem. They are always cordial, friendly, and willing to keep their customers.

    Thanks for your vote!
    Verified purchase

    Reviewed July 17, 2015

    Compared to this time last year my lawn looks great. It's thick and deep green and weed free.

    Thanks for your vote!

    Reviewed July 16, 2015

    TruGreen killed my lawn. I had a nice green lawn that I have taken care of for years. I thought it would be nice to have someone else do it for me. They over sprayed something on my front lawn and burned it. I tried to complain about it to a manager, they kept sending same tech to my house to spray more stuff on it. It looks worse than it has in 7 years.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 16, 2015

    All techs knowledgeable, friendly, efficient, etc. I can't say enough satisfaction I have with their products & personnel. My lawn & shrubs have never looked this good in the 10 years I have lived here. I wish I hired them years ago!!! Thank you & God bless!!!

    Thanks for your vote!
    Verified purchase

    Reviewed July 15, 2015

    I really appreciate TruGreen. I have reduced my time spent doing lawn maintenance by 50%, enabling me to spend more time with my family. I wish they could eradicate the other grasses present in my lawn, but that's small potatoes compared to the previous weeds. Plus my grass looks great. No more letters from the HOA.

    Thanks for your vote!
    Verified purchase

    Reviewed July 14, 2015

    We have been customers of TruGreen for nearly a year and I feel that we still have a major problem with weeds in our yard.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 13, 2015

    I am very satisfied with this company. Services are reasonable, everyone has been courteous and interested in maintaining my lawn to the best of their ability. The technician offers recommendations, is friendly, courteous and respectful.

    Thanks for your vote!
    Loading more reviews...

    TruGreen Lawn Care Company Information

    Company Name:
    TruGreen Lawn Care
    Website:
    www.trugreen.com