TruGreen Lawn Care Reviews

I appreciate TruGreen's follow-ups and offers for additional services. The reports when a rep comes out to apply the treatment are always thorough and very detailed in instructions. I appreciate what information is given in simple terms that are easy to understand to the layperson.

I have Zachary ** as my specialist. I am thrilled to have someone who is personable, on time and when I am scheduled - he gets here. Unlike last year. I spoke with him early in the year about getting the edges of the yard as well as the difficult 18" between the fence and driveway. The grass has been green all the way up to the bushes this year. I feel confident this year that I don't have to be here and he will get all of it without me looking over his shoulder. What I like the best is the way Zachary gets around the picnic tables and dog training equipment. I used to do the job, I know it can be done and Zachary has no problem getting it all. It is so nice to know I have someone who can help me.

The lawn specialists are friendly, efficient, helpful with suggestions, respectful of my privacy, I receive great price discounts for prepaying and loyalty, lawn looks so green and lush - and I hardly ever water. :)

I had became a client of TrueGreen in 2013 (some time in end of May or July). I cancelled the account and told them not to do anymore work for the next year as I was not satisfied with the work. I paid the full amount for the year at the very beginning. But instead, they applied something in July 2014 and sent me a bill for the application. They kept on harassing me over the phone for payment of the bill. I called TrueGreen and was told that the cancellation was done after the application. It was a mistake on my part that I did not keep a recording of the conversation with the TrueGreen representative for the date when it was cancelled. But I clearly remember it was sometime in May 2014. Now TrueGreen have sent a letter from the collection agency to pay the bill. I think it is very unfair on behalf of TrueGreen who take advantage of their clients.

I moved to my recent purchased home in Houston, TX. I had beautiful thick, healthy and green lawn and wanted to keep it that way. In March a door-to-door salesperson talked me into using TRUGREEN to maintain my beautiful lawn and to keep it free of weeds. After the 2nd treatment my grass turned brown and started to die. The Backyard looks terrible! I called and asked to have someone come out and view the lawn - what I got is more spraying and killing what is left. Every time I call, they said "someone will get in touch with you." Instead I receive next day regular service call. I called and asked that someone to come and take a look at the lawn first. Finally they did come out in May and blamed it on the type of grass I had (St. Augustine)???? That their weed treatment recognized it as weed and Mike suggested replacing it with Bermuda seed.

The trugreen lawn service is reasonable and effective.

I have been a Chemlawn Customer for years. You have some good lawn techs. Chris ** is my service Lawn Tech and he does an excellent job. My Lawn is important to me and it is important for Chris to make sure I am happy. He also takes great care to ensure my lawn looks great.

Well very happy with the lawn. Service tech consistency is very important. Our tech, Sam ** knows the lawn and makes adjustments as he remembers and sees the need, not just a regular service.

My lawn looks amazing now compared to 1 1/2 years ago when we moved into this home. My trees look amazing this year compared to last summer when they were being killed by bag worms and the bushes had spider mites causing many leaves to curl. The brilliant health of my lawn and trees is breathtaking! The specialists that serve my lawn and trees are so polite and personable. They communicate information about my lawn and trees to me in an easy to understand manner. I really appreciate the time they take with me and also the great work they do. I also like the automated phone calls I receive regarding a visit and how easily I can change the timing of the visits if necessary.

I've been a customer of TruGreen for several years now and have been extremely satisfied with their services. Weeds are never an issue and the grub control has significantly reduced the population of Japanese beetles in my yard to almost zero. The grass is full, lush and green. I'd highly recommend TruGreen to anyone who wants a great lawn!

In less than 2 years of lawn care service, my front yard looks better than ever!

Great service. Tech always friendly and knowledgeable. I started with Trugreen in early spring of 2014 because the yards serviced by them in my neighborhood always looked great.

Service very good.

The telephone receptionist is always kind and helpful. TruGreen has done a wonderful job on my lawn.

I am a fanatic on how our grounds look and with Chem Lawn's help over the past few years, our property serves as a showcase in our area.

TruGreen has done a great job servicing my lawn this summer. The best part of receiving this service is I don't have to sit at home waiting on the technician to perform their duties; they can treat my lawn without interrupting my daily routine.

Very pleased with the results I am getting with TruGreen. Always get a notification that they will be coming out, and the Specialist, Gabe, is friendly and professional.

The last lawn service I received, I was not at home. My lawn continues to appear acceptable, thus I assume the service tech. did a good job.

We have been customers of TruGreen for 6 years. We also referred a relative who has been getting service for 2 years. Up until this past year everything had been pretty good. After 2 years of having quite a few weeds still in the yard, we called and an appointment was set up with a supervisor on a Monday. No one showed up or called. We called that night, received an apology and they would give him a message. We asked for the name of the supervisor and was told, they didn't know. We called the next day after never receiving a call from the supervisor. The office said they weren't sure what happened so they rescheduled for Wednesday. Again, no one showed up or called. We called again on Friday and requested the supervisor call and were told we would get a call either that night or Saturday. We still have not received any calls. They certainly don't have a problem calling when they want to sell you more services. Being a customer service manager myself, this is completely unacceptable and very frustrating.

My lawn had been treated by TruGreen Lawn Service for several months. My fruit trees began to die after the second treatment. I knew that the spraying was causing the problems, so I called to cancel my service. I was connected to Candice in Accounts Receivable. When I briefly explained my issues and told her I had decided to cancel my service, she became irate! Her voice became elevated, she kept cutting me off when I spoke, and actually chastised me for not allowing her management to speak with me before cancelling. I tried to explain to her that one of her representatives came to check out the problem, and indicated that the problem was not likely due to their service (big surprise).

Had Lawn aerated and overseeded. Specialists were very friendly and did a great job. My normal lawn specialist Shawn ** recommend this service. After service was completed, Shawn even did a follow-up call to make sure I was happy with the service... which I was. Thanks to all at TruGreen.

Your technician is efficient and informative. The lawn looks great.

We contacted TruGreen early September to inquire about treatment for grubs following a bad year of Japanese Beetle infestation. The phone rep took the order and charged us, but no one called or arrived to provide the service. Three more phone calls over the next week resulted in ongoing promises that someone would be contacting us within the next couple days. It never happened! Only after our final, then angry, phone call we were informed that it was too late to treat. According to the information we had received from the Minnesota Extension Office, we were well within the treating time period. Had we known we would be delayed in obtaining these services, or refused services altogether by TruGreen, we would have had the option of seeking another company's service. Anyone who knows about the severity of Japanese Beetle destruction would understand our upset with TruGreen. As it stands now, TruGreen has charged us for a service we have not received, and customer support reps have proven to be ineffective in doing their job in getting this matter resolved.

TruGreen service is well worth the money. The lawn technicians are professional. My lawn is dense and green with no weeds.

My property has shaded area and slope. Somehow overseeding doesn't work. Seeds do not germinate, probably washed away by rain. I need someone to evaluate and suggest course of action. Maybe it is not the right area to grow grass.

They aerated but put very little seed. They were scheduled to come Friday but came on Monday September 8th said they would come back on Friday. I wasted a whole day off waiting on them. Called TruGreen. They got no answer for Bradan ** the service tech and office he works from. Still waiting for call back.

TruGreen has always been a very good company to deal with. We are always notified of the day the service will be done via telephone message and email. If I have had any questions, I have always received an answer promptly. The lawn specialists have always been courteous and the job is done efficiently and thoroughly. What products being used on the lawn and bushes are sent to the home every spring if one would like to look them up. The time frame in which the yard can be utilized by people and pets has been explained. It would be very difficult to pick out one experience to rate since all the services have been done according to what has been contracted.

The lawn looks great and I am very satisfied.

My lawn looks great, no weeds and strong growth.

Have to see how trees doing, grass good.

Thus far this year's contract has been fulfilled with our satisfaction.

My grass is greener, thicker and the majority of the weeds are gone. I am please so far with my service in spite of what I heard about the company.

Great customer service provided by their lawn care specialist Mr. ERIC ** all the time he came to service my lawn. I am very happy and satisfied with TRUGREEN lawn care service.

We were using another lawn company prior to using Trugreen. We were not happy with the appearance of the lawn. It was dry, we had bare spots and it was brown. Since we started using Trugreen our lawn is green, lush and beautiful!

Jim was very polite, took time to answer my questions about my plants and did his work and left.

I never know the schedule ahead of time. I do not have any personal consults. I am not complaining, stating facts. Everyone that looks at my yard comments on how lush and green it looks. I always tell them that it is so much better since I have Trugreen. I do not have to do anything or think about it and my grass looks great. The expense was my initial concern but now it is just part of my expenses. I really like the results. Thank you.

A TruGreen truck was driving recklessly down a very busy street, driving down the median at a high rate of speed. Tailgating the car in front of him for about a mile until I turned off. There was no phone number to call to report the driver so hopefully the company will see this post and fix it. PA license plate **.

I have been using this service for three months on newly installed sod (Stillwater Cove). There has been no improvement in the condition of my lawn from crabgrass growth. I have tried to talk to a human being in Huntsville (Madison area) and just get put on a tiring and useless out-of-area call system. The 256 number is redirected to a call center. There is no personal interest, no personal care. Do not believe the in-between care service (guarantee) made during the initial sale-pitch. I was told by customer service reps via phone conversation they‘re a no-refund service company. New Buyer’s Beware!

Aeration was done quite well. A couple of weeks after the pest control was done I found quite a few spiders while cleaning up around the house. Grass is looking good, a few weeds can be found in the lawn.

Trugreen sells you a program then sticks it to you. Called the sales person Andrew 3 times and No Call Back. Called the office and told them what I wanted done and the opposite was done. They take your money then Run. DON'T WASTE YOUR MONEY WITH TRUGREEN PLEASE. THEY WILL RIP YOU OFF ALSO.

We have been customers with TruGreen Lawn Care for a number of years and signed on for tree and shrub care about a year ago even though we had no problems. Now that two large shrubs and two of our Japanese Maples are looking questionable, I've been unable to get TruGreen to come service our yard and have been treated to listening to the recordings about payment plans and their guaranteed satisfaction every day for at least twenty minutes as I held to once again request service. (Whew) A week of calling, no sign of them.

I am very pleased with your service and have recommended it to several friends. Two of them said they were waiting to see how my lawn turns out. Also -- my name is Karl -- not Ken.

I Have been using trugreen for over twenty years or more that I can remember. I have an application at least every month. A grub application once a year. For the last two years I have had grubs. Last year I had a spot on my front grass that looked like a burnt spot. I called and complained and nothing was done. It is the end of the year and the dead spot is still there. They said they would seed it. Haven't yet. I complained that this last year or two my grass looks worse than any of my neighbors who do their own lawns. I am a 80 year old widow and rely on Trugreen to keep my lawn looking good. I had yellow spots all over my lawn and complained. They said I had insects and treated the lawn. A month later it still looks half dead. A supervisor came out and said I had no insects in my lawn. A week later animals are digging up my lawn.

TruGreen provides consistent treatment for my yard that I am not able provide myself. This consistent, knowledgeable fertilization, weed & bug treatment, & aeration service has greatly benefited my yard. The cost of the service is also greatly offset because I no longer need to purchase yard chemicals from the Home Improvement stores which was costing me several hundred dollars per year.

This was an extra visit to address some brown issues. After they treated it again - it made a WORLD of difference! Beautiful lawn!!

Very good service, although I would appreciate more communication about the condition of my yard. Especially since it was in poor shape when I started.

My lawn has never looked better! Trugreen provides excellent customer service and satisfaction. Their specialists are friendly, courteous and knowledgeable! I would definitely recommend trying one of their services.

This company give me a good services with my grass. I bought my house in January, with a very bad conditions garden. A lot of weeds and poor grass. In 6 month the company increase in 60% of healthy grass and 80% the fumigation and kill weeds. For me now it’s a four star company. The picture is how my garden was in 6 month.

Jacob ** is the associate that has been doing our lawn and knows our concerns and always check to see if we are satisfied and always seems ready to offer a solution/recommendation.

Lawn looks good and is consistent with other lawns in the neighborhood, including some which use other lawn services.

Technician is always friendly and a pleasure to see. Grass is green, no areas of concern.

I had aeration done and the guy did a good job and went the extra step to make sure I was happy. Mr. Robert ** was a really nice man and listened to my concerns about the different areas. He worked hard and did an excellent job.

The only green was the money that went from my pocket to theirs. Grass is as bad as last year yet we had a wet summer - a good amount of rain. Phone calls and contacts brought nothing. Don't use them.

Great customer service when calling to question lawn service.

Since I have been using TruGreen for the yard and front lawns/shrubs, things seem to be doing a lot better. We had a very bad winter this part year and therefore, my trees, shrubs and flower beds did not start blooming until very in the year. But overall my lawn looks good even without the rain that we have been desperately needing during the summer months. The weeds have died off pretty much completely so overall I am very happy.

Aeration and seeding resulted in two missed appointments for my mother's house. Numerous phone calls to customer service with many promises they would show up. An email sent to Kevin ** from customer service resulted in no return call. I have cancelled my account as well as my mother's. The worst customer service. They show up yearly trying to sell more services. Rather funny that I was told this year that I needed tree service because of fungus and bugs....I already had this service.....oops, now take care of the so called fungus and bugs you found but your treatments did nothing for.

TU did a great job this summer keeping my grass green.

After countless phone calls, I received a call from the general manager that serviced my area. I was credited the amount I was billed for with an appology for the misunderstanding. Maybe these complaints should be turfed out to the general managers first instead of having your customers have to call corporate. I am very pleased with the service you provide, and the employee that has been servicing my lawn for years.

This was not my 1st season with Trugreen. I've always enjoyed the service and will again. Thank You!

I've been a customer for several years and until now have been reasonably satisfied. Recently I had a routine service call (Aug 16) during which I had the tech check a tree which had been oozing sap from the trunk. He didn't know what it was, but said he would take a picture and check on it and get back to me. He didn't so I called the local office in Spring, Texas and spoke with the branch manager, **. He told me he would get the picture from the tech and find out what was needed and get back to me right away. He didn't. I called back several days later for an update and remind him that he was going to get back to me. He told me he had to check with the arborist to find out how the tree could be treated and when he heard from the arborist, he would get back to me. It's now been nearly a month since this began. I find it very annoying that I have to beg for assistance from a service that I'm paying for.

I am very happy with the improvement to my lawn so far. This is my 1st year using TruGreen and my lawn looks great. Mr. ** is very professional and knowledgeable. Since using his services, my lawn is greener and has less weeds. In fact, most of the weeds have disappeared. He is still working on some very stubborn varieties.

Since starting our service, our yard has improved 100%. The job is done on time and very professionally. We are very happy with the service. Keep up the good work.

The TruGreen lawn specialist is very good at what he does and polite. My lawn looks much better this year with the TruGreen treatments than in the past when I was trying to apply store bought treatments. I like the fact they call a few days in advance notifying me that the specialist will be at my home treating the grass.

My lawn has improved.

Lawn care is usually very good, but back lawn seems to be getting very thick and would like recommendations. Was fertilizing done on back lawn at last visit?

Very satisfied with Trugreen services. Would recommend to anyone.

I was not called before application was applied.

TruGreen employees perform at the top of the list. They are professional, courteous and always willing to explain what they are doing. My lawn has never looked better. TruGreen is a True Value.

Lawn looks great. Schedule has been great. Landscape is also healthy and flourishing. Guys are great, friendly and professional. Neighbors ask on a regular basis what we are doing to make our lawn look so good.

I am not only pleased with the way the yard looks, I am very impressed with the employees who work on my yard as well as phone conversations with employees.

I am never home when your service arrives...no problems here! The last time I saw the lawn care guy was on a Saturday and I was out trying to work in the yard..he said if it was a bad time, he could come back later. I truly appreciated that!!! I have limited time to get my yard work done..and he did not interfere!

Very good - the weed killer seemed to go to work immediately.

My lawn is fuller and green.

They have serviced my Lawn & Shrubs for several years and if I have any Questions, all I have to do is ask & they answer them. Consequently, I have been pleased.

The best experience I have had for over 20 years. TruGreen is been there taking care of grass and trees and bushes with a caring professional matter. Thank You Trugreen and I recommend this company to every one who cares about their lawn and TREES.

TruGreen has done a good job for us. I really like their automated notification to let you know when your next service visit will be. The only improvement needed has to do with the paperwork their service technician leaves behind. It needs to include the visit number on the receipt. For example, we have a plan that calls for 5 service visits, plus one for grub control. The paperwork should clearly state "visit #3" or whatever treatment visit it happens to be.

Our lawn is thicker and greener with TruGreen.

They do a nice job on our lawn.

Great company to do business with. Have been very informative on lawn care needed.

TruGreen is a professional company that offer flexible payment plan which is very important to any home owner.

Our Tech this year is a gentleman we had in previous years. We are GLAD HE IS BACK! Last year, our back area was harmed immensely with all the weeds and is still trying to recover. Last year's tech seemed to do his thing to get done and then move on. Our Tech this year Takes time and does the Entire area and the results this year show it like in all years past. The one area is trying to make a comeback and we would like to take our guys suggestion for the "Aeration and seed" but Dollars will probably preclude that from happening. It was a good suggestion and he priced it several ways to give us options. He takes his time and is very easy to talk to. Put him on the Top of your Good Tech List if you have one.

I had a problem with weeds growing in the rock gardens. I talked to Tammy and she took care of it. She provides excellent service for my company.

We receive Chemlawn treatments on our bushes and trees. They do a great job, and we are very happy with the results of the service that is done.

TRUGREEN has delivered exactly what they told me they would. A very thorough, and professional company. Highly recommended.

I love this service! Our yard has improved every year with the regular fertilizing and weed control. Since we live across from an open farm field, and in front of a railroad line, it has been a struggle over the years to have a fine lawn. We have it now, and with almost no effort beyond mowing and watering, it looks like a golf course. We are always getting compliments. And now our neighbor next door is using it. Their service has made having a beautiful yard so much easier.

TruGreen is a fantastic company with extremely helpful employees. Ryan is the person that works on my lawn and he does a fantastic job. I wouldn't have a nice lawn without them.

TruGreen has kept my lawn looking great. Especially thankful for Loren's help.

I have an infestation of Kikuyu grass in my lawn. It's a common problem in our area. The guy who answered the phone didn't even know what Kikuyu was. Why have someone who does even know basic lawn care answering the phone? He claims he went to talk to his supervisor and the supervisor knew what it was, but Trugreen doesn't treat Kikuyu grass. This is odd. Trugreen is supposedly the premiere lawn care company in this area and they don't treat a common lawn weed?

No complaints, the applicators do a great job.

First year was good, but after the first year my lawn started to look very but and I realize that they do not come all the times, that they said. Many times I find a message in my answer machine saying: "you are schedule for service tomorrow" and I was waiting the all day at home and they never come. In summary: do not use TruGreen. You don't want wasting your money.

I had taken on TruGreen of August 2013. TruGreen had seeded in the fall and by May of 2014. The grass liked wonderful. In June of 2014, I was making weekly phones calls asking when the next treatment would take effect. I had left SEVERAL messages for a manager to call me. Finally by mid June I spoke with a manager and he reassured me that a treatment would be done in June. Now in the state of Maryland this year we did not have hot temperatures or long dry spells to delay any treatments. Again I made several calls trying to find out what happened, of course after a week I get a message on my phone that someone would be out on July 2nd.. This is a LONG period of time between treatments (MAY 2nd & July 2) . I was mocked in my neighbor, for having the worst looking yard and PAYING for it. So TruGreen DOES NOT stand behind their customer service. This company disappoints me very much.

My lawn has never looked better in the 14 years of its existence. I like the "alert" given before a service is provided, and the personalized note left on the door after the service is completed. The materials used seem to be top quality. What I would like most as an improvement in service is an annual walk-around inspection of my yard with a TruGreen person knowledgeable about lawn problems and diseases. I still have some trouble spots that seem not to be addressed completely by the standard services in this, my first, year with TG. My backyard, in particular, seems prone to midsummer diseases and professional, knowledgeable advice would be helpful.

The specialist always lets me know they are here and what they are going to do to the lawn that day. I like this so I am not surprised by someone walking around my house. The specialist is always very cordial.

We have used Trugreen for many years. These guys do an amazing job. They are incredibly accommodating, professional and knowledgeable. It is a pleasure to work with them. Our lawn is gorgeous!!!

TruGreen is consciousness in their work. They have a wonderful employee in Trevor. I recommend him highly.

While I know this is the first year for us to use your services, so far I am pleased with results of my lawn, even though it has a way to go. Thank you.

The hard winter really did a number on our lawn. That's when we brought in TruGreen. The lawn has slowly, but surely, been making a comeback. I had a communications issue at one point and the owner of the local franchise here in Grand Haven called me to give me a direct number to reach him if I had specific requests about my service. I'm hopeful that is a sign of the beginning of a long and fruitful relationship!

I have a few thin or bare spot areas in my front yard. The lawn looks great otherwise.

I have had an enormous amount of Dandelion, Creeping Charlie and other very tough weeds. The service has improved the looks of my lawn and greatly controlled my weeds.

I am happy with all the services that Trugreen offers. I only wish that they would offer different way to oversee the lawn, not just aeration. Other than that happy with everything else they do. Also have tree and shrub treatments. The staff is great. Thank you.

Our lawn was embarrassing and weed filled compared to other yards in our neighborhood and after just one season using TruGreen, our lawn is as green and weed free as all the lawns in our neighborhood.

Initially my lawn was covered in dandelions. I have utilized other lawn services in the past but chose TruGreen this year. Within a week, my yard was clear of any weeds. My yard is a lush green and is the best shape it has been in years. TruGreen is definitively a superior product. Thanks so much!

My lawn care and shrub person has done a great job getting my lawn & Hibiscus trees in shape.

We have been having a lawn care service for several years but are really impressed with how Doug ** treated us and our lawn. He came to the door and introduced himself to my husband and me and then proceeded to tell us what he planned to do to our yard that day. Asked if we were having any problems. We have an issue with violets and just general weeds that I hate! He proceeded to work in the yard but stated that he was going to ask a supervisor about an aspect of the care and told us that he would return later in the day. Lo and Behold, he DID! It had to be close to his "going home" time but here he was in our yard - again! We have totally fallen under his spell. If he is this contentious about our yard - I bet he's treating other's yards the same way. I called to compliment him that day and again later. Please let us stay with Mr **! We love him already!

Our service was for trees and shrubs, plantings that can affect significantly how one's home appears, and are far more difficult and expensive to replace when they die than getting a new grass crop going. The TruGreen treatments have kept the landscape plantings healthy, damaging disease and insect free for the many years we have used the service.

Great service and the techs were very nice and friendly. Wish the service was cheaper, in this economy people don't tend to have as much money as we use to. Would also like to see emails being sent 1 week before service would be performed with an exact date and a 2 hour window.

I'm wondering if TruGreen provides weed control in the landscape beds, and if they do, in an all-inclusive contract, why do I have weeds, and/or why have I not been offered it. I would like to be contacted about that, please... Other than that, I am pleased with my service.

My technician, Chris ** is always a true pro. He is concerned and takes the time to explain what he's doing and what I need to do. Very happy with the end result.

I have never met the Specialist that attends to my lawn. However, I am very pleased with the results of his treatment plan and my lawn is looking real nice.

I was impressed with my Specialist's knowledge of TruGreeen products, my lawn and its problems and his general competence.

I have a multi-year relationship with TruGreen and it has been a positive experience. My lawn looks great with the exception of some weeds that have sprouted this year because of recent dry conditions. I have had the lawn treated for grubs this year and see no indication of the damage that I have seen in the past during untreated years.

The TruGreen rep. was named Dean. He knocked on the door, took the time to explain what he was about to do, and asked if I had any questions. That was a first. During the application I went out back and he asked how it looked so far and if I needed to point out anything of interest. That was a first. He was careful to tilt the applicator so as not to get fertilizer on our deck or in our flowerbeds. That was a first. He then came back after finishing and asked if I was satisfied and told me what to expect with the application. That was a first. Dean was very polite, cordial, respectful of me and my property, and took GREAT care to do the best job possible. That was a first. Dean should be commended for the job he did with us.

I have lived in my home for 25 years and have always have a thick green lawn. This past summer a door-to-door salesperson talked me into using TRUGREEN to eliminate a few weeds and fertilize my grass. In June, after my 2nd treatment my grass turned brown and started to die, still have weeds but brown grass. The lawn looks horrific! I called and asked to have someone come out and view the lawn. 2 times I was scheduled and no one came. So when I received the service call for the regular monthly service, called and asked that someone take a look at the lawn first. They did not come out until 8/7/14, and sprayed. Today I received a call stating someone will come out tomorrow for a regular service call, I called Trugreen letting them know I'm afraid of the overload of chemicals. Now they claim the grass is brown because I canceled the July service call... I can see where this is going. I need 1/3 of my lawn completely replaced! Do not waste your money on this company!

Mike ** is the reason I am still with you. He does a great job and has improved my lawn. Your phone customer service very poor. If you don't believe me check my last voice call that you say you record for quality. After getting frustrated, I requested to speak to a supr. and was told one would call in 48 hours to discuss my concern. It has been several weeks. You are not friendly either. If it was not for Mike I would be a Scotts customer.

I love getting the summary of what has been done to my lawn, and I also appreciate the ongoing analysis and recommendations. I've noticed steady improvement in my lawn. I view TruGreen as a necessity for a healthy lawn, especially for people who don't have the time to commit to the constant care a great lawn requires.

TruGreen has always done a good job. My lawn looks better after the treatment for army worms and the new treatment for insects.

Tru-Green has improved my lawn.

Since starting to use TruGreen my lawn is looking wonderful. It was able to maintain its green color throughout the whole summer season and there are no new bare spots. My lawn is on its way to becoming full and green again.

My lawn looks great now that I am using TruGreen.

TruGreen has been taking care of our lawn for several years. Their employees are friendly and go about their work in a professional manner. We are pleased with our TruGreen service.

Agents are always polite and pleasant after all the years we have used TruGreen.

My parents live in OH. I live in WV. They like to make sure I have a nice lawn. The service has been used for 2/3 years now. Recently, TruGreen or someone posing as TruGreen called my parents 8 times in ONE day. WHY?????? ? One of the persons calling informed my mother that I was now requesting that a number of other services be accomplished and that they would be paying for it. LIE!!!!!!!!!!!! This person called my parents a couple of times. My parents then received a call from John in Tennessee. Funny - They live in OH and I live in WV. Why is John calling from TN?????

TruGreen has always worked with me on availability, price, and choice of services. They have always been accommodating and cooperative. I would recommend them unconditionally for lawn care and weed control.

TruGreen services my account in a timely fashion with a program that includes fertilizer, weed control, and grub treatment. Fees, while not inexpensive, are fairly reasonable. I always receive a courtesy call a few days in advance alerting me that my yard will be serviced. The primary reason that I hired TruGreen many years ago was for weed control which I was unable to conquer on my own with conventional weed & feed products. TruGreen has been somewhat successful in this endeavor but recently, some broadleaf weeds and creeping charlie have started to reappear. TruGreen should be more diligent in scoping out the yard each time they're here to determine the effectiveness of their treatments and proactively reapply weed control to troublesome areas as needed without my having to ask or call. On the positive side, their fertilizer treatments in conjunction with my frequent watering have worked quite well in keeping my lawn green throughout the year except for lawn areas in full shade which look somewhat anemic, but that is in no way the fault of TruGreen.

Overall, our grass looks better than it ever did doing it ourselves. We still have periodic weed problems, but improving.

We noticed a lot of weeds still in the yard after our last service. So I called TruGreen yesterday and they sent someone out today free of charge to re-service our lawn. I was so impressed that they came right out to re-service the yard. They really stand behind their work.

Good service and knowledgeable techs for lawn and bushes.

I am pleased with the service and the beautiful lawn.

I was visited by a representative who thoroughly explained how TruGreen could help my lawn at a very discounted rate. I told him I would have to check with my significant other before I gave him a decision. After numerous calls, he showed up at my doorstep again. He spoke with my significant other and she very clearly declined the offer. A couple of weeks later I received a welcome packet WITH a bill!! I called the company and they said I was signed up for 6 treatments for a total of $232! I admit I was angry at this point and told the operator I did by NO means sign up for ANY services through TruGreen. My initial thought was that the representative, irritated I did not sign up, signed me up without my permission.

Our lawn is very pretty and we get nice compliments on it!

Great lawn service company.

I called TruGreen last year for the Scale insect (a kind of bag insect) that my trees suffered. They told me that they would kill the insect completely. They said, if the insect came back this Spring, they would treat it for free; they clearly said it was an insured service!!! I trusted them and spent hundreds of dollars for my trees, but as soon as this past spring came, the very nasty insects come out. I was in China in this spring and summer. My wife called TruGreen for the insects, but TruGreen said they didn't guarantee the treatment at all. They told my wife, "If you keep getting our service (still the same chemical spray on the leaf) for another year, we guaranteed the insects would be gone completely." My wife didn't know what happened in the past. She believed TruGreen and pre-paid $345 for continuous treatment (the same chemical spray).

During and after the application severe throat irritation occurred in members of our family. After looking up the ingredients online, I was disappointed to find out how much of what you spray is extremely harmful to humans, especially children.

Very good workmanship. Always aware of what is going on in our district.

TruGreen does a good job. I would recommend it to our home owners.

My lawn was starting to show a little brown due to heat and lack of rain, even though I was watering. After TruGreen's most recent treatment the lawn has perked up nicely and I'm starting to see a lot more green than brown. They have done an excellent job at keeping weeds and crabgrass at bay. My yard looks the best it has in over a decade.

My lawn looks great. Best looking lawn on my block.

We've used TruGreen for several years now. They've done a great job. Our lawn is a nice color green and weed free. If we call them about anything, they are prompt in responding and resolving the least little thing to our satisfaction. They are reasonably priced and always friendly and helpful and courteous. They are reliable and dependable.

Met service technician "Mike" for first time. Impressed with his knowledge and experience of lawn care. Started 4 months ago with TruGreen. Yard was full of weeds, especially dollar weed. Yard is now mostly weed free and thick, green and beautiful. Very pleased with service so far.

My lawn is the best looking in the neighborhood. I enjoy the compliments from neighbor and wish I had the same nice things to say about their lawn.

One kind of grass. Is this asking too much?

I am a new customer this year. We are thrilled with TruGreen services. The specialists are all very friendly, and very professional. Our grass and trees are thriving on the treatments. I feel comfortable that the team knows what my yard needs. It's the best it's ever looked.

Being a farmer, for 23 years, I never had much interest, time or ambition to work in, or enjoy a nice lawn. I saw potential going into 2014 that I could have an excellent bermuda grass lawn. TruGreen has provided that integrity to assist me with the right choices at a very reasonable price. Thanks TruGreen for giving me this experience to watch my little "postage stamp" yard a joy to look at and to improve my ambition and hobby/therapy which I needed after leaving the farm occupation. I would recommend your company to anyone who enjoys spending time in their yard and improving the aesthetics of their property.

My specialist is super nice, friendly, professional. He is fast and efficient. He seems to know his weeds and grasses. I usually get a phone call alerting me that someone is coming to treat the yard. This is great so I can clean up the yard and keep the animals inside.

The specialist we have dealt with have been informative and helpful. His feedback helps us treat our lawn better in between appointments.

My lawn has retained its dark green color and appears healthy and thriving. I have not had any issues with weeds.

The communication of the specialist was great... there was detailed information left regarding tips and advice for watering and cutting the lawn. The color of the grass is starting to look great; however, there is still some crab grass in the back that is starting to overtake the lawn... but I'm confident the specialist will address this issue.

I am pleased with the service with TruGreen.

Satisfied with applications applied. Company addresses my concern if I'm not satisfied with an applications progress of killing weeds in lawn.

TruGreen is a great lawn care company that trains their people well. They are very kind and knowledgeable and quickly fix any issues I have.

TruGreen provides an excellent lawn service. If I were to grade them, they would receive an A+. The lawn looks beautiful and TruGreen continues to provide excellent service since the day they started.

My wife and I have a new construction home. Due to the southern heat, the grass that was planted looked dingy at best. My wife and I have 2 special needs children and while I am at work, she is very limited on time to get to the door. The TruGreen guy stopped 3 times in less than a 5 hour period. When my wife did not answer immediately and by the time she got to the door he was pulling away. Then the 4th time he stopped he met my wife face to face and was telling her how he can knock off a large chunk from the first application. She told him we would discuss it.

Our lawn looks the best it has since TruGreen has been treating it. The lawn care specialist is very good at his job and listens to comments/concerns entered via the surveys after each treatment. He is very knowledgeable and provides a good summary after each treatment along with tips and pointers for further improvements. TruGreen does a quality job and our lawn looks beautiful as a result.

Have used TruGreen for years. Have enough trust that I renew a year ahead. My yard looks great.

We have given TruGreen two years and several chances to improve our lawn service. A ordered aeration was not completed last fall and I was told it was rescheduled for spring. In spring I was told it was not put on the schedule. I have called twice this summer about the weeds and the promised visits to the property to see what was happening did not occur. Except for a small patch of grass by the patio, our yard is a mass of crab grass and weeds. It is an embarrassment. Their service has been cancelled and I will never recommend TruGreen to anyone.

My lawn has been looking great this year. No weeds, great color, excellent growth. I'm normally not home when the service is performed but I always get a report left on my door of what was done and any recommendations for me. I trust my specialist in doing great work and giving me good recommendations.

TruGreen specialists are always so professional and kind. They let me know before they start the process on my yard because they know I have dogs and I can make sure they don't go outside. My yard always looks good. My husband recently passed away and I am so thankful that I do not have to worry about what needs to be done with my yard because TruGreen will take care of it. Thank you, TruGreen!

This problem still exists after 6 treatments since 4/22/2014. Problem started when first treatment for emergent weeds applied. ALL of the treated area's grass never came back. I believe the weed control killed the emerging grass. It is bermuda and supv. said everyone's Bermuda had a die off because of severe winter. I showed him next door which has Bermuda also and it was mostly green, he had no real answer. He said they would get it back. Look at pictures and you tell me that it looks like it came back. See attached pictures. I need a response before I post these on Facebook at your site and also in the complaint files.

Lawn looks great. Glad we are now using your lawn service.

I get compliments all the time with appearance of my yard!

Service to date has met my expectations.

You were there and gone without me even knowing it... if not for the little yellow signs!!

There are still patches in my yard that I thought your service would improve. Also there appears to be crab grass or something in my yard that I desperately want removed. Other than that the service is better than what I experienced under Scotts Lawn. Please take care of the crab grass.

TG has been treating our lawn for 5+ years and after service on 6/6/14 our lawn started turning brown. Contacted TG and a week later the technician came out - said he noticed the brown spots and they could be from the heat/humidity (it's been a cold/wet June/July) or a combination of the treatment and the weather and to water 3-4 x week. Grass continued to get worse and I called for a supervisor response but the same tech eventually came out again and told us the same thing (the grass is under stress due to the hot/dry weather). Eventually (3 weeks later), the supervisor came out and left a note (they never call first and/or make arrangements to come when we're home). His note said the grass would eventually recover but it "does not like sunshine and heat or growing on a hill like you have". The grass has been growing on this hill for 30+ years, TG has been treating it for 5+ years and this has never been a problem before. I'm finished with TruGreen. Thank you.

Keeps lawn green and weeds gone - don't know if tree and shrub service is worth it.

TruGreen delivered great service and a nice looking lawn. I recommend TruGreen.

After a year of service with some problems, I will say Trugreen has done the best to live up to their commitment of customer service. The part that said, "We will come out and try to make it right," they have done just that. Every time I have called them, they sent someone out to look at the problem.

Ray **, the TRUGREEN technician was very professional, friendly and courteous. The core aeration and over-seeding work on my lawn is superb and we are quite pleased to have him as one of our techs!

For the past 25 years that I have lived in this home, my grass grew without any problems. We were getting some occasional weeds and I was getting tired of picking them so I went with TruGreen. This ended up being a HUGE mistake. I have been using TruGreen for about the past 12 months. During that time, there are several large areas where the grass is totally absent. Nothing like this has ever happened since living in this house for 25 years until I started using TruGreen.

Since we have used TruGreen to spray our shrubs and trees, we have zero issues and our trees look the best in the neighborhood. The maples are strong and full. The conifers will be great now that we are spraying them. Great service from TruGreen.