TruGreen Lawn Care Reviews

I call TruGreen to start lawn service. One day, at 7am, they rang the doorbell. Because I have a dog that has to be put up, I ask they reschedule and come at a later time. I was in the shower, getting ready for work. They did, they were to come on 3/6... never showed. I called at dark, and was told they rescheduled for 3/9... Never showed up. So, I called and cancelled. Don't know if the job would have been done well, I couldn't get them to show!

I am sick of TruGreen telemarketers trying to upsell Mosquito spraying at this time of year! I have received 4 calls in one month! There are NO mosquitos in SoFlo during the dry season! None in Dec - April. Leave me alone and just do what I signed up for... weed kill! Also don't try to sell "aerating" the lawn. A lawn expert at Home Depot told me that's absurd in South Florida. Totally UNNECESSARY!

I will never use TruGreen again. Five years ago they treated my lawn. Soon after, about a 1/3 of the front lawn died. When I asked for them to fix my lawn, they responded, made a feeble attempt to repair the lawn. The treatment did not work. When I told them I wasn't going to pay for the service that killed my lawn, they responded by turning the payment over to a collection agency. Rather than go through the hassle of trying to get a satisfactory response, I paid the bill. I have told their reps who continue to come to my house to take me off all lists and never to ring my bell again. They continue to send me flyers and come to the house. I also used their service when they were ChemLawn with similar negative results. I would stay away from this firm.

My yard always looks alive and nurtured. The summer sparkles with green shimmer. The people who service my yard, lawn, tree and shrubs are polite, sincere and personable. Thank you for your hard work.

I paid, a lot, for a TruComplete Lawn Plan and the Tree and Shrub Care Plan. I had high expectations of their services since it looked like there were great reviews. UNFORTUNATELY, just on the first day, the LAWN technician, a.k.a. Specialist (seriously?), was already cutting corners! Accordingly (and it was also printed on their receipt), he did a Fertilizer, Preemergent, and Broadleaf Weed Control. But what we saw, was just "sprays" on SOME areas of the front and back lawns. Our lawn has weeds all over. All he did was spray on some patches of weeds... I didn't even want to think where the "fertilizer" treatment was with the way he was going. It took him just way, way less than 30 minutes to do the treatments.

This company is more interested in increasing business rather than service existing customers. Sales staff walk the neighborhood soliciting new business, but getting regular lawn service care is not a priority. Getting a manager to return a call is a rarity. Scheduling 2 customers in the same block in the same day is not an organized plan. So, one gets serviced, the other customer 2 doors down still waits another week, even when the manager does place a call guaranteeing the date (service tech does not show up).

We've used TruGreen for 3 years. First two years were great. 2016 we started finding bare spots in our lawn and our azaleas died... 2 well-established plants. We complained to the techs and the manager but no satisfaction. Being billed for unsatisfactory service. Finally we quit paying them. Their guarantee means nothing! DON'T TRUST THESE PEOPLE.

After battling an illness that nearly cost me my life on two occasions, I was unable to care for my lawn. It had developed dead and bare spots that covered approximately 25% of the yard. I contacted TruGreen and specifically asked them if they were able to restore the bare spots, as that was my primary request. They assured me they could over the phone and also sent out a representative to offer his opinion. Again, I only was concerned with the bare spots and asked for an honest evaluation, if that could be accomplished by TruGreen, otherwise I would hire a landscaping contractor to have the lawn re-sodded. TruGreen said they could salvage the yard, but it would need to be thatched, aerated and over-seeded, all of which I had done. (Aeration was done by a contractor unrelated to TruGreen)

My wife call TruGreen Paducah Ky for a quote. I understand she did not accept the quote. We started to get a bill for services. They show a customer number **. We did not pay the bill as she said she didn't know why they had sent a bill as TruGreen had not done anything. The credit bureau sent a collection letter and I contacted them and sent a fax to the Paducah TruGreen office asking to see a signed contract and have the employee who claimed to have sprayed our yard to contact me. I asked for the date of service. To this date 2/21/2017 no one from the Paducah Trugreen office has contacted me.

The services are average not a whole lot better if I do it myself. A salesman came to door and gave a pretty good trial deal, seems to be reasonable and I can cancel anytime. Here comes the problem now, they call me almost weekly and try to sell you other services, tree, pesticide. I tell them no, they keep on calling. I finally had enough the business practice, I canceled my account. Guess what, they now call me daily and from all different phone numbers that I could not even block. I will not conduct any business further with TruGreen and I am on do not call list. Please respond with the process to purge all my record with your company so you can COMPLETE stop calling me. I want this stopped.

This review is for the TruGreen based in Albany, NY. When I first signed up with TruGreen it was spring 2015. I was going to sell my home and wanted the lawn to look good. I paid upfront for the full season. TruGreen serviced my lawn about a month later and not too long after that I received a bill. The bill said I owed them money. I had the TruGreen agent's cell phone so I immediately gave him a call. He was very apologetic and got the charges cleared.

Last year I started TruGreen services with the anticipation of hiring professionals to manage my yard care. Things started out alright as the first applications handled some of the issues (dandelions), but throughout the process one issue became worse as the year went on. I thought it was 'creeping charlie' and was not told otherwise by any of the TruGreen 'specialists' (the service letters after a visit did not mention any issue either). I travel for work and was not able to consistently check the quality of the weeds after each application, but did make a few additional services requests as the problem never seemed to get resolved.

Signed up for TruGreen after someone knocked on my door. Paid about $350 for 1 year of service. After 1 year of service I was not sold on the program simply because my yard looked the same as when I didn't have their service. I attempted to cancel but was told I owed 2 additional months even though they had not serviced my yard since the last month on the contract. I argued for weeks and finally agreed to pay for one more year of service and they would remove the old balance (which I really paid because I signed up for another year.)

I have had issues with some "foreign" weeds attacking my lawn and the TruGreen folks have taken a personal interest in arresting the proliferation of those weeds. I appreciate that kind of service!

As I stated previously, the Lawn Specialist and the Shrub specialist have been wonderful--- totally professional and informative and easy to talk to. They have been a pleasure to work with--- and my lawn and shrubs are greatly improved. They are also on time.

This is a review about TruGreen South Plainfield, Store #5910, 117 Corporate Blvd. South Plainfield, NJ 07080. Phone: 9087552795. I had service with them. I moved out of the property that they were providing service. I did not inform them that I was moving out. But they continued service which they should *not* have without me authorising it and without me paying upfront. They ended up reporting past due to a collection agency which was uncalled for. Why would they provide a service without me authorising and paying upfront? Who's to say what kind of so-called services they provided? I recall calling them before the season every time and paying upfront. I don't know what happened this time and how I could be past due for unauthorised service.

Customer Service has improved tremendously since the merge of Scott's Lawn Service and TruGreen. I had cancel my service with TruGreen several years back and switched to Scott's. I am impressed with the customer service and the professionalism of the Customer Call center and the Specialist that came out and treated my yard. I hope it continues.

This is the second time I have witnessed Alvin **'s, my lawn specialist at TruGreen, work performance, since retiring from the Army. I have always been skeptical of lawn specialists due to my previous experience with them in the past. I never believed that they really "treated" my yard properly. However, Alvin is always courteous and professional and makes it a point to ring my doorbell before each treatment and provides me professional advice on my yard. My yard is starting to get "green" again. Please give him my sincere thanks!!!

Have used TruGreen for 1 year. Am amazed at the quick improvement of weed and grass burr control. Very happy with technician Larry ** here in the Abilene Texas area. Highly recommend TruGreen based on this experience. Also will comment that customer service is way above what you're normally see in companies these days. Pleased that they will retreat lawn anytime with no additional charge.

This is a fair and honest review of TRUGREEN. Initially, we were customers of Scotts Lawn. As you may know, the companies either merged or Scotts Lawn was acquired by TRUGREEN. Unfortunately, we did have a few service issues during that time. But, through it all, TRUGREEN worked diligently to regain our trust as customers and our new lawn specialist, Mr. **, has proven to be a great advocate of how capable the service can be in the hands of the right person. He has proven on numerous occasions that he is dedicated to the job and willing to ensure we are completely satisfied. I would definitely recommend TRUGREEN to others and my wife and I once again feel like valued customers and plan to continue our service relationship well into the future!

1/31/17 Service: Mr. Willie **, our service rep, visited our property to apply a granular lime treatment to our grass. He was professional, courteous, and knowledgeable and explained the necessity of mowing grass even in the winter time. Our lawn has improved greatly since TruGreen began caring for it!

I have an ongoing issue going back to October 2016 with TruGreen not applying the proper pesticides to handle my turf issues. Repeated calls to customer service and local Management has not solved the problem. I expect to have my lawn re-sodded In order to make me a satisfied customer.

Living in MI our temps fluctuate. 2 weeks of warm weather resulted in fleas showing up. I called TruGreen who agreed they would be out to spray. I chose a plan and set up a date in 2 days to spray. I received several phone calls afterwards wanting to set up a plan. I explained each time I had done so. The following day a woman calls confirming my plan and assured me they would be here Wednesday. Today is Friday and TruGreen never showed.

Florida yards are a lot of work. TruGreen has helped my yard to be the best it can be from the grass, to the sprinklers, to adding plugs and spraying for bugs. If you haven't tried TruGreen, I highly recommend the company - they show up when they say and they give you "feedback" so the owner can understand the work being done. They have polite plus professional techs and they get the job done. I have been more than happy with this company. Best of all, is that they reward their employees for being their best and doing their best. This fact encouraged me to go with TruGreen and stay with TruGreen. YES! TRUGREEN! Thank you for being a positive and professional company!

Steve the tech is fantastic he always lets us know when he is here to give us time to take the dog out. Always check to see and make sure we have no fire ants as our daughter is highly allergic to them. The lawn always looks good and he always follows up if he see a problem. I really believe you have one fantastic service tech and he is a credit to your company.

My 90-year old father contracted with TruGreen for about a year. After he passed away, seeing how TERRIBLE his yard looked compared to how it had been golf-course perfect with another company, I immediately called and cancelled TruGreen services. They continued to show up (and bill my mother) for the service even after FIVE CALLS over THREE MONTHS. They also were not treating the backyard because the gate was locked, although they SAID it had been treated. (No one ever knocked, if we knew they were there would have told them to go away!)

The experience with the service provided has been excellent. The serviceman Mr. ** is very knowledgeable and gives a perfect service. I will recommend this company as well as Mr. ** service to every person who needs and wants their lawn to look beautiful and healthy.

First contact from sales member was pleasant and informative and I agreed to the annual service. The follow up call to schedule service and set up a payment was aggressive in an attempt to sell me more than the original sales person advised me I needed and attempt to change the annual fee in full, instead of the payment plan I agreed to. Several months later and after 3 treatments, my lawn still looks the same as it did when I first agreed to the service. Nonetheless, I just receive a call from the sales team telling me that the last time the technician serviced my yard he noticed there were fire ants, in my yard and for $125.00 they will treat for them.

It's very simple: I hired this company after doing all lawn maintenance myself including fertilizing, bug treatment to tree roots and had used another company to treat the lawn. In 9 months my yard has never looked so bad. An entire hedge is dying, fungus and mold on hedges,and spiders everywhere. They recently sent someone who said the lawn needed phosphorus. Right. What took so long? I also was billed for more frequent lawn services than I was originally told was required. Others when I was never notified via phone that they were coming. No ticket was ever left on the door, and I was nevertheless billed. They were also requested to not come before 8 am, and have arrived at 7 while I'm on conference calls working from home. I've called no less than 5 times to resolve these problems and sadly it's a case of big company, local office. They only do the minimum and are otherwise ambivalent.

We had dead spots in our yard and were told it was due to lack of sun and lots of trees. TruGreen listened and fixed the problems that were not due to lack of sunlight. The TruGreen specialist came by several times to check to see if the treatment was working and constantly stayed in touch even though we were not home.

We have received a bill from TruGreen which isn't a service we agreed to have. It shows two charges listed as 8/27/16, 9/27/16 $72.62 for each month, total of $145.24. We had contacted TruGreen in the early spring of 2016, inquiring about service for our home's yard. We explained to the person who answered what we were wanting; service on a monthly as needed basis. That our home was up for sale and we didn't want to be obligated to a contract for the whole season, in case if it sold. We were assured that wouldn't be a problem, that someone would call us, and we could call back if we didn't want them to come.

Hello TruGreen, on 1/10/17 you sent someone to my house asking to perform lawn care. We did NOT accept any services from your lawn care guy and asked him to leave. He did NOT perform any lawn care on 1/10/17. Not sure why we were charged a fee when you did not perform any services on 1/10/17. Please remove my email from your email list. Thank you. I did not sign contract with TruGreen, I am not your customer. If you bother me again I will post this comment to TruGreen Reviews. TruGreen sent me the bill $50.49 for none service.

I recommend TruGreen for all the lawn and shrub care. They are professional and answer any questions that you have. They deal with fungus in the lawn and crabgrass. They give advice and ideas for dealing with your particular type of grass. Great company.

Good company to take care of landscaping. They are worth the money. I have used them for 1 season and have seen improvement in the growth and health of our landscape materials. Until I see otherwise, I would recommend them highly.

When I signed up the lawn service in Aug 2015, and I made the prepayment. In less than 4 months, Trugreen billed me for 7 service and depleted the prepayment fund. I am amazed at how Trugreen treats its customer, and while I have complained through the customer service representative, I received not apologies and action to remedy the situation.

The service was excellent and the specialist was Ray **. He was very knowledgeable and courteous. Service was very professional and lawn is looking good. Ray provided some good insight on my lawn care and gave me some good information to assist my lawn care quality.

The lawn specialists are courteous and professional, which is a plus these days? My lawn specialist, Andy, makes it a point to briefly touch base with me during his visits. I like being able to put a face on the individuals who are regularly servicing my property.

I was extremely happy with your service and would without doubt recommend your service. Your tech was extremely knowledgeable, courteous and likable. I have utilized a number of other services and I am truly glad that I finally commissioned TruGreen.

We had high hopes based on the initial sales people ensuring that they would achieve better than sod results for less money. The company's first mistake was applying crabgrass preventer too late. By early summer, we had a patchy lawn of healthy, green crabgrass with several bare spots that turned to mud when we watered in the fertilizer treatments. The company doesn't apply any seed until fall, so our lawn looked bad all season despite our regular watering to combat the drought and encourage any already existent grass to flourish. When it was time to aerate and seed, the tech skipped seeding about one third of our lawn, and we experienced a low germination rate from the rest of the seed even though we followed care instructions.

poor quality, I had 3 homes with them all 3 the yards look awful. They also use up all your services so you are not really getting a year paid when you pay upfront for the year. They basic used up all my services by running the very close together and then left me the last 3 mos. of the year with no service. They say every 6 weeks but as a routine they come every 3-4 and use up all the services if you pay in advance to get a discount. On top of that they are in and out and don't really care about your lawn. It's a Walmart of the lawn world. I would have rather paid more and gotten better people that cared and did not run a billing scam like I experienced.

We are paying for the entire lawn to be serviced but they are only treating the front yard. We have a privacy fence with a rock in front of the gate only. They will not go to the backyard. They have charged us for the entire application and will not refund the money for the part of yard they didn't service. They said, "Well, it's too late now. We will not refund your money. We are sending this to Collections".

EXTREMELY DISSATISFIED! I hired them specifically for treating webworms and powdery mildew. They said they could control. After preparing for first year I still had same webworm issue. They said treatment started too late. I prepaid another year. No better. Then they treated again without me knowing and sent me bill. I refused to pay and said they would refund. They sent to collections and would not reverse.

My customer service rep called within minutes of receiving a response here from TruGreen. She apologized profusely and offered to waive the fee for the first two applications of 2017, and also assured me that she had checked into it, and that the previous tech assigned to me is no longer with the company, so I will be starting fresh with a new tech. She emailed me her contact information and encouraged me to contact her directly if there are any additional issues. Knowing how she took care of me last year, I feel confident that any future issues that may occur will be resolved and look forward to continued service with TruGreen.

We had TruGreen for about six years for lawn and shrub maintenance. They did well in the beginning for a number of years. Last year they got paid $1080.28 and we ended up with a lawn full of weeds, crabgrass and large bald areas where we lost the grass to cinch bugs. We will no longer contract with them and feel that we have been screwed by them. When they come out to respond to a problem they had been just making one excuse after another. Our lawn is a source of embarrassment now in our neighborhood.

The person spraying my lawn was not doing the area I had agreed with the sale person on. I called a number of times to address the situation and invited TruGreen to come out and inspect my lawn as there was a color change in my grass where the application was being ended. After dozens of calls they agreed to refund my last two applications of the season. I still had to keep on them as nothing was ever done - I have spent hours on the phone - placed on hold - disconnected on - I just wanted my lawn done. My front lawn looked great, but I have heard from many people that the applicators they hire just don't care and short change the customers by not doing what they are supposed to do. I guess next year I will go back to doing it myself as I can trust myself to do what I am.

I rarely post comments on websites. However, I would just like to recommend TruGreen to anyone whom would like a better lawn. I was home when the specialist (Tony **) came to my door to explain what he was going to do that afternoon. After leaving him to do his job a few minutes later he knocked on the door again. Tony explained to me that with all the moisture on my lawn due to rain the chemicals would be diluted and not be as effective. He rescheduled my service the next day. Long story short he could've just sprayed and left without saying a word. I would've never thought twice about it. TruGreen should be proud to know that they have someone like Tony to represent their brand!

We used TruGreen for several years without problem until this past 2016 summer. They continued to place chemical treatment on our lawn and failed to detect major fungus growth that ruined our lawn. Other neighbors next us (either using competitor services or in some cases no service at all) had beautiful lawns with the exception of ours. After I called to complain (which was a protracted event to have someone call back) they continued to treat the lawn with their program chemicals when the problem of "brown patch" disease was decimating our lawn. Ultimately we had to secure the services of another local lawn company to re-seed the lawn at our expense. TruGreen billing department is detached and has no consideration for the consumer. Service response was lousy and ineffective. We are done and moving onto a local service who cares about customer relationship and results.

From the the very first contact, I felt uneasy. The person wanted my credit card almost immediately and I explained I prefer to talk to someone in person at my property. I wanted to be able to point out issues with my lawn and discuss them with someone knowledgeable. They did send someone but this guy didn't seem all that knowledgeable but did walk the property with me. We discussed what was needed and I agreed to start the service. He told me there would be 5 visits to my property and told me the cost and wanted my credit card. I complied and watched him write down my cc number and expiration date. I guess they are not very technologically advanced. I asked him about this and all he could offer was; I will get a receipt later. Needless to say, I was feeling a bit uneasy but he already had my cc info so I let it go.

My lawn had severe brown spots all over. We did not know what was causing the problem. Had applied products based on recommendations from local services only to find out that they were making the problem worse. DJ from TruGreen came by to investigate our lawn and immediately identified the problem and informed me that all the things that I had been advised to do was making the brown spots worse. We had used TruGreen in the past and DJ was the specialist that treated our lawn and we had one of the best looking in the neighborhood. I trust all my future lawn treatment to TruGreen and DJ.

Today I canceled the TruGreen service that I have had for two years. I always had a bit of trouble scheduling the service (didn't want chemicals going down while the lawn cutters were there, or during periods of intense drought), but this was the last straw. I asked for the latest possible final treatment of the year, as I needed to clear the lawn of leaves. I was scheduled for Dec. 5. On Nov. 21 the automated "Trudy" told me the serviceman would be there Nov. 23. I called Customer Service to remind them that I was expecting service on Dec. 5. On Nov. 30, a serviceman appeared (in a pouring rain) to do the last treatment. I canceled it and told him that I wanted my service canceled entirely. On Dec. 2, a serviceman came while I was at work and did the service anyway.

I strongly advise against using TruGreen. I just learned they treated our 15k square feet at the cost of 31,070 square feet for 5 years. Every phone number directs customers to service representative who has no authority and offers no help. They can only "send message to district manager." Even after escalation, manager still never called back. Our case was mysteriously closed before a manager ever called us to resolve issue. Still trying to get a refund. I write this review because TruGreen and Scotts have merged. If the company was careless, inaccurate, and hard to work with before, I believe it will only get worse as it grows in size.

Came home the other day to discover that TruGreen of Newport News had opened my closed gate in the front yard and without my knowledge or consent entered on my property and sprayed harmful chemicals all over the place. The local manager explanation would indicate that they can enter upon any property, locked or not, and spray chemicals without warning and there's nothing the owner can do about it. When I mentioned lawsuit, the manager offered to come to my home and spray additional chemicals. They did not offer to neutralize or clean the chemical contamination or compensate me for doing so. When I mentioned suing for damages, he said they have many lawyers ready. Bottom line: these folks have no respect for property rights or threatening the health of their victims. Don't do business with them if you have children or pets.

Poor seeding work. Spotty at best. Promised to reseed. Rescheduled several time. Even when I told them I raked the leaves to ensure good coverage and never shown up. Always had excuses. Got my seed cost $100 refunded but the cost of watering and leaf removal was over $300. Next time will use a local service that will do it when I asked to be done. I think they had more work that they could handle so the quality of the device suffers.

TruGreen serviced my lawn for 6 months. I maintained their recommend watering and lawn mowing schedule and wondered why my lawn progressively worsened as others in the neighborhood improved. It even became embarrassing to see their service tag on my lawn because it let my neighbors know I was paying to have my yard look like crap.

Fertilizer and weed control for the time of the year that it is needed. It is comfort to have someone to do the right thing at the right time of the year for your lawn. Richard answers all my questions if I have any at that time.

I went with this company after the good reviews. I feel they are done by employees. The weeds I was told that would be killed were not killed and when I asked the person doing the applications I was told they did not have anything to treat my problem. I canceled the service and they came out again and withdrew money out of my account. I would not recommend to my worst enemy.

After fighting weeds for the first two years of my new lawn, I decided to let professionals do it and called TruGreen. A sales rep came out and looked at my lawn and told me that they would do a soil analysis and treat it accordingly. I signed and paid up front. The soil analysis was never done and was told that most of the lawns in my area had much of the same problems and were treated the same way. OK, I bought into it. I was home for some of the treatments and watched what they were doing. It's when you aren't at home or they think you aren't, is where I have the issues. I have suspected that the job was lacking after I found a door hanger saying that pot ash was spread in granular form but no signs of it on one treatment. Weed control was put down while it was raining and didn't stop for 2 days and other questionable service.

I hired TruGreen through the National Call Center but unknown to me, this is a franchise and my service was pushed to a contractor that has extremely poor ratings (14 Reviews 2 or lower). I hired TruGreen in January 2016, had a plan and service identified. They came treat my trees and shrubs as they felt was needed and I paid what they billed me. They were out on 9/9/16 and nothing was noted as an issue but on 9/22/16, I received a call from my landscaper telling me my shrubs had Ficus White Fly. I called TruGreen that day and they said someone would be out the next day. They did not come out until 10/5/16, per their records to treat for insects and fungus.

Tyrus **, my tech, is wonderful! He comes on time, he is professional, he does great work. He got the medians between the street and the sidewalk looking good! He also got rid of weeds! The grass has filled in empty spaces with fertilization. He is courteous and remembers to knock on the door and ring the doorbell before he starts the application so if I have any questions I can get them answered. My lawn looks great. Thanks to his work and his giving me tips on improving the lawnmower height, etc. He puts the TruGreen markers on my grass to advertise the great work he does! I would like him to continue to be my tech next year!

We will be signing with them for our lawn treatment in 2017. So far our experience with the company has been good. The company completed balance of the leftover treatment for 2016 and they did a great job. The company did some lawn treatment at our house at ** in early 2000 and were pretty good then and hopefully they will prove even better when I sign up with them again in 2017.

I have been with TruGreen for 2 years now. I can say I am very pleased with their service. I can see a great improvement on my lawn. The specialist working on your yard is very professional, courteous, and knowledgeable about their job. If you have any questions, they will be there to answer any questions you have in mind regarding your lawn. They will assist you the best way they can. I would highly recommend them.

If I could give them a minus five stars, I would. For the past 10 years I have been doing the lawn care myself. This year I hired TruGreen. At the end of the year, my lawn was terrible shape. It is in the worst condition that I have ever seen. Four calls to TruGreen to request someone to come and inspect went unanswered. No one returned my calls. No one came to inspect my lawn. My conclusion is that TruGreen makes many claims and promises, however they keep very few. I could go on and on how TruGreen failed, but I will just say do your own homework. Read the negative reviews on this site and other sites, then decided if TruGreen is a good company for you. I failed to do my homework and feel that I flushed my money down the drain.

Get many comments on our lawn from people driving by. Have spent many years and a lot of time and money keeping it looking nice. Getting older now and less time to get out there and weed. Now it's your turn to keep it nice. So far so good!

The Technician was professional and courteous. Rang the door bell and spoke with me prior to starting the work. The treatment was completed with care and consciousness. The gate leading to the backyard was closed upon completion of the work.

I alerted Trugreen about the brown patches in my lawn in June. The response was it needed time for the fertilizer to take effect. Then in July, I asked the tech to call me, he said the brown patches were from lack of water. So I watered it a lot. I thought both these guys were clueless but I figured that's what they do so maybe they were correct. After about 40% of my lawn looked dead, I had a supervisor come out and he said it was a fungus and he would get it treated and the technicians would learn from this what brown patch was. Of course I did get a $300 water bill from the city. After a month, it still looked horrible.

Paid in excess of $420 in advance for an annual service. Was told this would cover all treatments for the year and any special treatments if needed in between scheduled visits. Received a bill for $62.91 before the 12 months expired for an additional treatment. Complained to TruGreen and was told it was in the "fine print" of the annual agreement. Very deceptive. Lawn looked better last year before TruGreen started treatment. Not at all pleased or impressed with TruGreen. Would not recommend TruGreen at all!

Very professional and efficient. Techs are always polite and ready to answer any questions you may have. They inform you of any problems with your landscaping. They will offer solutions to those problems without a sales pressure speech. A true pleasure to work with.

We have been with TRUGREEN for many years and are very satisfied with their service for lawn care. We plan to continue with their services in the future. If we ever have an issue such as if it rains right after an application, they come back for a re-application if necessary at no charge. Thank you.

When I signed up for the service the manager Scott was up front and said it would take two seasons to get it turned around. I have seen a dramatic difference in this first season alone. Can't wait until next year. It will be awesome to say the least!!!

I called customer service last week to set up an appointment for early morning visit to go over brown spots in my lawn and property line issues. TruGreen guaranteed the accuracy Tech would be out before I went to work. I called customer service and spoke with a supervisor at 1035 AM because the tech was a no show and she said she would call me back. After 2 hours I called them back only to get an excuse of how their routes worked and I should have never been given a guarantee that they would be here early. When I got home the note on the door said the brown spots were from a different type of grass and I should try seeding to crowd out the weeds.

My wife decided to hire Tru-Green as a gift to me; hoping to give me a break from having to keep up with all of the various applications throughout the season and in hopes that any problem areas we might have had could be corrected. When we first signed up my wife had requested that the technician servicing our property make it a point to knock on the door so she could meet him and go over our concerns; that never happened. Then we noticed the technician had applied treatments on a day where it rained; a wasted treatment. My wife called to find out what was going to be done about it and was told she had to wait 10 days after the treatment and then call back. Why? Don't you realize your treatment just got washed away and you should make it a point to return?

I had signed up for lawn service with Scotts in January 2016 since I wanted weed control of my yard. Since I want to minimize trouble of making sure I paid bills every month, I paid $384.75 for the whole year. They did a good job of weed control, but every time they would leave an invoice to pay a certain amount at my door. First three times when I got the invoice, I called them up to ask why am I getting invoices even though I prepaid for whole year. They would check the records and tell me I am good and I can ignore the invoice. My requests to them to stop leaving invoice at my door since it confuses me and cause me additional follow up work, went unheeded. So I told them the third time that I am going to ignore their invoices till end of the year, until I have to renew their services again.

Jeremy from TruGreen visited today to aerate and overseed our lawn. I was quite impressed by his thoroughness and professionalism. He is obviously very proud of his responsibilities and goes about his duties in a quiet, yet thorough manner.

TruGreen promises a "Healthy Lawn Analysis" which if followed guarantees your satisfaction. I hired them to help with our yard as I had less and less time to do the work myself. We started out agreeing to an area to be serviced over the phone using Google Maps, they pulled up on my address. After the first few treatments and $1,200 later it became apparent that they were not treating the area we agreed to. Slowly the weeds took over during the summer and then the sod webworms took over and killed a large part of my lawn. Now we are going to have to kill part of our lawn due to the sedges weed that started shortly after their servicing of our yards. Yes I called them to complain but the manager would stop by, look at the yard, when I was not home, and leave me a message denying the existence of webworm moths or a weed problem. TruGreens service is a complete waste of money and time. I wasted mine, Please Do Not Waste Yours.

For the last two months, we have tried to resolve a couple of issues and experienced the worst and most dishonest organization to deal with. The service manager of the Danbury office visited and inspected our lawn and trees and he said about the lawn "if we have been doing the job, it shouldn't look like that!!" He also promised to send an expert to check out the trees and why they started to die after they treated them. The expert visit never happened. Our lawn is full of weeds and crabgrass, our trees are dying and despite repeated calls, they don't care to call back... I have sent an email which the office manager acknowledged and said that she gave it to the service manager who will call us... the same one who inspected the lawn. One week later, tried to call again and were promised he will call but no calls...

This company promises guarantee and satisfaction but they don't do that. My husband and I hired them to help our yards even though the front was very close to perfect. However now we are going to have to kill part of our lawn due to a grass weed that started shortly after they started servicing our yards. Also they said they would do an aeration and overseed at the turn of the seasons. Nope they did it in 90 degree weather and only did part of my backyard. They never did courtesy calls so I constantly had to call them back. A waste of money and time.

I contacted Trugreen 6 weeks ago to let them know that what I had asked them to do, such as control my vegetation in the back of my business was not getting done and the weeds were getting to be 6 feet high. They said they would send someone and when they did, it didn't do anything. I had to hire another company to do the work that TruGreen did not do. I also hired Trugreen to control the weeds in the front of my building and the last time they decided to show up, they came when it was raining out and could not have served its purpose and was charged for it all. I would not recommend Trugreen to anyone.

We had new sod put down and installed irrigation in May of this year. In July we decided to give it its best chance and hired TruGreen to take care of it. They promise if you have a problem they will be there in 3 days. We couldn't even get them to show up for the initial visit 3 times. My husband called and cancelled and requested a full refund after the representative begged us to remain.

I had new sod put down in June. In late July I noticed some weeds starting to creep in so I hired TruGreen to keep my lawn healthy and green. Paid $440 for service. They came two days later and killed the weeds and the grass. They "spot sprayed" the weeds so now I have dead patches in my new sod. I called them and they sent another kid out and whatever he did is turning my nice green lawn a sickly yellow color (I think it is dying). When I call to get a refund of my unused money the SIX different reps I spoke to all insist I have to speak to a "manager" and they tell me said manager will call me back - but he never does. STAY AWAY FROM THIS COMPANY! I am now seeking help from the BBB.

TruGreen has maintained our beach house properties for over 20 years. We are seldom there when the services is provided, but we never have worried as these people are true professionals and can be trusted to meet, no exceed their responsibilities. I might add that we have the most well-kept property in the area at that includes the people who live in the area year-round.

I started using this company last year and they did really well. However, something totally changed for 2016. Their service this year has been poor. I have more weeds than ever and now, bare spots, where they killed my grass. My lawn was once lush and now is horrible. When you contact customer service, they just don't respond. What a disappointment. I'd avoid them!

I was approached by a company salesman in the spring. I had been unhappy with a prior service, so I was ready to listen. He sold me on their entire package of services including irrigation. I had been happy with my current company, but he talked me into it. They had a little rough start getting it to work well with my box, but all seemed fine until about a month ago in early August. I noticed that my lawn was turning brown. They had told me there was a mid summer tune up, but they never showed up. It is now too late to save it this year, but I have dropped them to find a smaller, higher rated company. Beware of being approached by large mass produced services, not tailored to your own lawn.

We have been using TruGreen (Scott's combined) for three full years and our lawn is full of weeds. We have spoken with a manager, Dan ** many times over the 3 years regarding our issues. They come to spray and are here for 1-5 minutes (time is shown on the ticket as arrival and departure time). We call and complain and the manager sends someone back numerous times to spray again and again...it is very frustrating. Three years of service and more weeds than we started with. The last note the service tech left us is we have "grassy weeds," which nature will take care of over time, which is FALSE. DO NOT USE TRUGREEN. You will be very disappointed.

I called to sign up for services. I have used Chem lawn in the past. The sales rep told me conversation was recorded. Reviewed services offered. I agreed to a 35 dollar charge for initial service and would be billed when service was completed. Again let rep know what was agreed to prior to hanging up. I had to give a credit card for file he said. This is why I clarified charge before hanging up. Well checked my account that evening it was ok. Checked it the next day and there were 2 transactions - 75 dollars and another for 488 dollars. I called immediately and was told could take up to 24 hours for my money to be returned and it's been over 24 hours. I had to cancel my card and have money to cover the screw up!!!

I had the greenest grass on my block, until I started with TruGreen. They sprayed my yard 1 time and turned my grass brown. I called them several times and they would tell you them manager would definitely contact you, don't believe them cause they don't. Then I started contacting the lying salesman. He told me he will meet with me. So far no show. I had to replace some of my grass hoping it will grow and spread to the others bad spots. STAY AWAY FROM TruGreen. THEY WILL SELL YOU A BAD PROMISE. P.S. I even sent the salesman pictures of the brown grass. That's when he promised to come out, but he didn't.

Using TruGreen has us left being ashamed of our property for the first time in 10 years. Aerated and reseeded our yard last fall and the new grass came in and wintered nicely. After receiving solicitation from Trugreen, we paid ahead for quarterly treatment to protect our investment. After notices of 2 treatments for insect and weeds we noticed that the weed was taking over and our new grass was dying all over. Trugreen finally sent a supervisor out to look at the lawn after 2 months of us constantly calling. Problem is he had it sprayed again and that killed most of the grass on sections of the lawn, leaving one side of our yard looking like a desert. Now they won't return our call and they have our money for the rest of the year.

TruGreen aerated my lawn in August during a heat wave. Despite constant watering it could not be saved. Result I now have a lawn covered with brown dead grass. It looks terrible. I will never use TruGreen ever again. Never let them aerate your lawn. You can thank me later.

I signed up for this service to perfect our already good lawn. The sales representative was very knowledgeable about lawns, unfortunately not knowledgeable about how they do business. I explained that I had had previous bad experiences with other companies doing the same thing and that if they were unable to work the way I needed then it would not be a good fit. I was assured that someone would call me to arrange a time for the aeration and in turn for the treatments. The reason this was important is that the aeration is yearly and needed to be done after the grass was cut to get the full benefit. I was very disappointed to receive a recorded phone call telling me when it would be, which was the same day the lawn guy comes round. I tried to call up, and to add insult to injury, I had to hang up at 12 minutes waiting, as I have a job.

I've had this service for a yr and my grass is dying. I have a sprinkler system, the tech said it was due to drought stress to appt peat moss. $220 later grass is still dying. I've asked for my lawn to be retreated for fungus twice and the main office said the notes said I was complaining about weeds when I called today. Poor communication on their part. I am still waiting to speak with a supervisor. I will begin shopping for a better service today, maybe Green Solutions.

I paid for a one year subscription last September and I am getting a bill for service in July. I called and had to beg for my money back since they decided to do double services per month and finish it early. I called to cancel them almost 2 months ago and they are still harassing me 4 times a day with blank voicemails. I have asked to be removed from their calling list twice now and still getting multiple calls per day! I hate them for everything they are worth and lied to me on several situations during service with them as well. If there were zero or negative stars, I would give it all day!!

Very pleased, my lawn man is great.

I have security cameras installed on my property and today TruGreen was scheduled to treat my yard and I wanted to see what exactly I am paying $51.00 a month for and I am NOT HAPPY AT ALL. Please discontinue my service and reimburse us for the remainder of visits we already paid for. Today I observed the technician arrive at my property at 8:32 A.M. and departed at 8:38 - a total of 6 minutes with 1 of those minutes spent knocking on my front door. He went to his truck, extended the hose to the backyard, looked over the fence and returned to his truck.

I have prepaid to TruGreen for lawn service 2016 and the results are disaster: Weeds are all over the lawn. The whole lawn has many dead grass patches large and small - obviously the technician is not applying the chemical uniformly and some areas did not get it, and others getting too much so the grass got killed. We are trying to get the service manager on the site who never did show up. The last technician finally agree to meet us since we insisted to meet them so we can show the problem. The technician had agreed that they did not do the job from the day one: No weeds control done and that is why all kinds of the weeds grow perfectly in my lawn.

I signed up for the service and paid nearly $600 upfront. After nearly 5 months of service, my lawn is still covered in weeds and is brown in color. I've contacted them multiple times about the issues as they have a "guarantee" for their service. A manager came out last week and stated that it was an easy fix. The lawn needed nitrogen. I received the general electronic call that a lawn care specialist would be here Tuesday for treatment. I was here all day and they never showed up. This has happened multiple times over the course of the treatment. When a technician does show up for an appointment, they leave a flag in the front yard and a followup email. I received neither. I contacted TruGreen and the agents (who are always friendly) said the technician left a note that the service was completed. In my opinion, this service is a fraud.

I am sharing my experience because I feel integrity is just as important as customer service. I experienced what I suspected on a prior yard application, the work was never done, the reason I say this is because no flags were put in the lawn indicating the specialist had completed the applications and no bell was rung. I also experienced a similar incident recently. I had called a few days earlier to inform TruGreen that although I did not see any sign of crabgrass in my lawn which was good, but I could clearly see crabgrass along the borders of both my front and back lawn. The Customer Rep indicated they would notate my account as such and send someone out to redo the application on the next visit which was yesterday.

I had TruGreen and cancelled it a couple of years back due to how bad their service is. A new manager named Tarra called me and somehow convinced me to resign a contract which I highly regret. Since day one every visit has been a lie or they overkill everything including my lawn. I finally had enough and cancelled it again for good. If you're thinking about giving them a try think twice. Their "technicians" are a bunch of cheaters who don't do anything or overdo it. They have ruin my lawn over and over again. These pics were taken today after the last guy service it. I cancelled my plan and they said they will not fixed what they did.

I think as a business person myself that I should not expect payment for service that I did not deliver. This not the case for TruGreen Lawn Care. Each time they said they fertilized my lawn the following week there would be more weeds on my lawn than any other neighbour - this is really odd because my lawn was always one of the 'best kept' in the neighbourhood. I called the company several times to complain - they would always come when no one is there - and leave another bill. It was clear to me that they were not doing anything, just leaving a sign and a bill.

Customer since 2006 and I am not sure why. Half of front lawn dies yearly and first they say brown patch. When I call back because more dies they are chinch bugs and finally when more grass is gone I am told they are grubs. GET IT RIGHT. I looked back at all services, since you can do this now online, and this happened yearly! Even lost a tree due to pests they are supposed to prevent. Downloaded Scott's "My Lawn" app today and will use that. My neighbors do not use TruGreen and have NO issues. I am the one paying over $1200 yearly and have the worst grass??!!

I had hoped to take the burden off and have someone come in and take over the lawn care for weeds and such in our yard and get that off our plate. BIG MISTAKE! I actually just got a letter from our HOA about our yard looking so bad and never got that when I was tending to it myself. I'm paying someone to treat it and I get in trouble with our HOA over weeds and brown patches... That's just not right! I did a better job myself and it was a whole lot cheaper. My husband did call and they said someone would be out and someone did come out but just did the exact same thing they always do or say they do, treat for chinch bugs. They have said that the past three times out and the grass just keeps dying. They also say we need to water, my yard is water logged from all the rain we've been having! Guess it's back to do it yourself.

I do not believe I should have to complain about the quality of service I receive when the quality of service/results of service are clearly visible to the technicians. Clearly if the technician fails to do their job and address the issues then the management of the company has failed to train its associates properly.

We are a Senior couple who now have the lushest lawn of our lives. Although yard cutting is provided by the HOA, our weeds and bare spots from long-term renters had to be fixed. Now, green, weedless, carefree and gated lane HOA is appreciative that our neighborhood looks immaculate. We are so glad we chose the very small investment that has made all the difference.

First time TruGreen came, a strong chemical was used in the driveways which eliminated all of the weeds. Monthly applications afterwards, weaker chemicals were used and chemicals were only used on detected weeds. When I complained, TruGreen Representative responded if we paid more money, they could use a stronger chemical. I paid for a six month service in advance. I was never told that if I wanted total control of weeds, I would have to pay extra. Representative was not cordial to me. Very disappointed in the service I have received.

We have had this company for years and if there is a problem they come back and redo the job again for free.

We subscribe to TruGreen on a case to case basis... means to us... we pay as a service or treatment is applied. We have very unfortunate experience every time they applied, so far about five times. We only saw the supposed "specialist" once. Their receipts always says: "I knocked on your door today, sorry I missed you." We have a door bell and we always try to see who is coming. One time we heard a bell, but before we can see the guy, he was already done without seeing him and even observed what he was doing. We wanted to show him some concern on weed control that was not effective but how, when we cannot talk to the guy? We called his office and thankfully came back. But he was mad, and told us he has 200+ customer and he don't have time to hear any complains.

Yard was over treated with chemicals - dead grass in the pattern of spraying! Called TruGreen office - get a call center - no response after three days. Drove to local TruGreen office in Savage, MN with digital photos of the yard. No managers just a customer service gal - poor thing has to deal with customers.

I spent the beginning of the week pulling weeds and trying to straighten out my yard with my son. After spending a week out of town, it is impressive what can grown in that time. With amazing timing Bill from Truegreen showed up yesterday 6/8/16 and asked to talk about my lawn care needs. What perfect timing that Bill had. Since I was busy with dinner and my honey-do list, I asked him if tomorrow would work. He suggested 1pm and I agreed. I used this site to find out more about Trugreen. I noticed the biggest complaint was the lack of follow through or doing what they say they will.

I purchased a year round package; TruGreen said they treated the lawn twice for weeds but did not manage to kill even a single one, so I canceled my account --the manager was supposed to call me but failed to do so and they charged me over $100 for the two visits. Do not use this company!

True Green should be True Brown and weeds. First of all no one from TruGreen comes out and inspects your Lawn to give a customized plan for your lawn. They also treat an entire lawn in about the span of 4 minutes. I continued to have weeds. On my fifth application I come home and see the same guy who always treated my lawn spraying my neighbor's lawn. I thought maybe my neighbors purchased the service and walked over to ask the technician if he was spraying mine next. He realized at that minute he was spraying the wrong lawn. Without finishing my neighbor's lawn he stopped immediately and started spraying mine leaving my neighbors half treated. He took around 3 minutes on my lawn.

TruGreen representatives Kimberly **, one "Dale", and a rather adamant and fearless Ashley (Employee Badge **) apparently believes that unless a customer has a fence, locked doors, and "no trespass" signs on their property any TruGreen representative can enter the premises, inspect and clip shrubs, and perform any "Upselling" marketing strategies at their whim; this after we expressed that TruGreen marketers and lawn care people were showing up without prior notice, without any prior phone calls, etc. One guy showed up in the neighborhood repeatedly pushing his marketing ploys in an extravagant Mercedes Benz, despite our telling him we were not interested.

This service was superbly performed. I was extremely satisfied with the Specialist's work (Romero **) and would recommend TruGreen's tree and shrub treatment to friends and neighbors.

Trugreen reps from Riverside set realistic expectations and the techs have done an excellent job of weed control as well as insect and disease control for my trees. We are in a drought and they deal with it effectively. This company provides excellent service.

I signed up for TruGreen with a gentlemen named Sergio. He told me to personally contact him with any issues I was having. I told them to use my west gate as I had dogs and keep the east locked. The first time they came out, they left a note stating "gates are both locked. Can't service". The next time they came out, the guy left my gate wide open and my dogs all got loose. I then noticed that they hadn't sprayed my boulevard so emailed customer service and after a week never received any call or email. I then emailed them again and stated that I would be cancelling their service since they can't even respond to a simple email.

Had to apologize to my neighbors for the pathetic service done on my yard from TruGreen/Scott's lawn care. I urge No one use them as they have slowly killed my yard, "ghost serviced" my yard putting the flag in the yard and bill on the door but never servicing the yard - camera footage proving this. I am in the midst of getting it looking lively again with another company and getting my REFUND! Negative reviews on any and every site I can as well as my hundreds of dollars needing to be refunded. Lawyer in the works and complaint to Better Business Bureau. Have a good weekend all.

I switched to this company this year. Had one tree spray service (that was fine) and a lawn service. I was told the moss control would not bother my dog who I explained is sensitive to chemicals. They do not seem to understand that dogs don't just tip toe thru the grass. He ingested some and became ill. I had asked a lot of questions first and assumed they understand pets if they are making such claims instead of telling you the products used (yeah try to get that information!). So I discontinued moss control from them and mid-summer asked them to fertilize and weed control the lawn which I specifically asked them to do while I was on vacation and the dog off site for a week. The weed control seemed to grow the weeds to hardier versions of their former selves. Only one patch showed any sign of treatment after 2 weeks.

My lawn has greatly improved since TRUGREEN started working on it and I am happy.

Tech submitted worksheets posted to my account showing service - was never here. You can't treat a lawn our size in 3 minutes or to put down the 3 different products he listed on sheet. Tech did not ring doorbell, leave sign in yard or statement on door because HE WAS NEVER HERE! I work from home so can see anyone who is here. This was reported but no one did anything about it. Second billing was submitted for a time when treatment would have had to occur during a driving rainstorm with lightning. Same thing - no statement, etc because NEVER HERE.

My only comment is the high cost for applications.

I've been a TruGreen customer since 2008. This afternoon I received a letter from their "in-house" collection agency requesting $106.46 for past due lawn service. I called customer service and spoke to Eric. He politely explained that since I set up a service plan it's my obligation to cancel before the next season starts. If the customer doesn't call they come out and start fertilizing whether you want it or not. He compared it to DIRECTV. If you don't cancel they keep billing you. Well, I get how DIRECTV can get away with it - people watch TV every day. But seasonal lawn service? He told me that the policy was explained on their bills and in their welcome letter that apparently comes out in February - who the ** reads that?

I arranged for lawn service and grass plugs but was also billed for tree and shrub which I did not order. After several calls to the local TRUGREEN office and the national headquarters, I was unable to get their mistake rectified. So I cancelled the service. No one from TRUGREEN tried to block my decision or prevented me from receiving a refund; actually a credit to the VISA card I'd originally used to pay.

I used this company for last 4 years. 1st year was amazing. After 1st year the service went downhill. Today my lawn looks like a junk yard, and TruGreen is blaming me for not keeping up. I paid the $3000 for my lawn but I believe they are nothing but scam. I won't even pay them $1 to take care of my lawn. If can stay away from these people. Also they will double bill you as well.

On July 7, 2016, I called TruGreen headquarters to request a cancellation of lawn care services. After 5 months of treatment my lawn had not improved. My weeds were green and healthy and, in fact, was the only part of the lawn that did look green. I explained that their weed and feed program was not resulting in fewer weeds as promised and that I saw no point in continuing doing the same thing. They wanted to send a supervisor out to evaluate my lawn. I had already waited around a whole day for just such a person who was suppose to come out. He never showed, called, or called to re-schedule. So I told her no, I wasn't waiting around another whole day for a no show.

TRUGREEN BAD Promotion!!! 5/4/16 1st application Weed and Feed. 5/18/16 called as no dandelions had died yet and the clover has become more widespread. 6/14/16 TruGreen came to re-service as nothing happened from the first application. 7/5/16 Called back again as the weeds have become bigger not smaller. I was told a manager would come out and check my lawn personally. 7/5/16 Called back again as no one had come out yet. 7/11/16 Called back again as no one had contacted me. Not sure what they are pulling, but, fearful that per internet logs, they are watering down the applications of the "one application" clients to get multiple applications service payment out of them. Agent said she would escalate to General Manager Carl **. 7/13/16 Manager Lisa ** (very rude) said they will not come out again as I am a "one application" customer, (imagine that). Said she would escalate to manager Carl **.

It's not everyday a women gets married to the man of her dreams. Now the dream of getting married at home is shattered, thanks to the poor quality of work performed by TruGreen. Thanks to Erin, Jason, Gary **, Laura, Tony, Gail, Tina and Connor who I have talking with and no shows from June 20 until today. I also spoke with two others by phone. All of these folks are a bunch of liars. TruGreen truly killed my lawn. A beautiful lawn in the beginning is now nothing but a pile of hay. If you love your lawn like I do, do not take a chance on a company that doesn't care about their customers. I do plan on filing a small claims against this pitiful organization.

BEWARE! I paid in advance to have weed control for my lawn. The weed application was done on 06-29-16. I called TRUGREEN on 07-07-16 to advise that weeds were not affected but instead thriving. I was promised that TRUGREEN would reapply weed control on 07-08-16. No one showed up and it is now 07-11-16. Also no one called or made any contact. I took photos of the weeds to the TRUGREEN office in Waukesha. No one called and the office staff seemed uninterested in my dilemma. BEWARE!

If you are considering hiring TruGreen for your lawn care provider, DON'T. I had a beautiful lawn until TruGreen was hired. Their customer service is terrible. Phone calls not returned, bills for services that were never rendered. When you are finally able to talk to a TruGreen "professional" you get lies and promises that are never kept. Hiring TruGreen to take care of my lawn was one of the biggest and most frustrating mistakes I have ever made. DO NOT LET TRUGREEN DESTROY YOUR LAWN!!!

TruGreen was very professional and cared about the customer. Very reliable and worth the cost.

If I could give TruGreen a rating it would be -10. Have been very dissatisfied with their service. Our yard has never looked as bad as it does now. The serviceman for the yard has been very condescending and treats us like we're idiots. My husband has been taking care of our yard for 25 years and has always looked beautiful. Because of our age we decided to try TruGreen. Big mistake!!! They're overpriced and don't accomplish what they promise! Don't waste your money!!

Great service. High quality products and courteous employees and technicians.

Very pleased with service. My lawn looks wonderful because of TruGreen.

Our lawn prior to using TruGreen was infested with dandelions and crabgrass. After 2 months of their service our lawn was and remains beautiful. Thank you.

TruGreen has been very reliable and informative. They made suggestions to me for the trees and bushes I have as well as my yard.

On 6/22/16 Trugreen employee Ronald ** came to my home to perform a service for weed control and fertilization. Being skeptical of his quality of work based off my previous experiences with him, I watched him from the time he arrived til the time he left. The employee never treated my home for weeds. He left the ticket summarizing his work which stated that he had. Essentially, Ronald is an unethical liar.

I love TruGreen before when I used them at my first home. When I built my previous home my yard was quite large and didn't think I could afford the service. Now I have a much smaller yard so I went back to TruGreen because I was extremely satisfied.

Do not pay by check, bank transfer ACH payment. Only credit card. Avoid frustration when you will get your continual monthly payment refund by disputing the charge on your credit card. Killed trees with tree service. Refuse to refund prepaid annual service after only two treatments which damaged my trees and grass. Most importantly I can only read a national conglomerate support line. There is no way to communicate with the Sterling office where their charming salesperson did an excellent of performing the TruGreen sales pitch.

Finally they paid attention to my problem after several phone calls. They did what they did ok but I hope they can pay better and fast attention when such problem happens. Thank you!

Memphis, TN: On top of other issues (4 severely damaged trees and plants), it has been confirmed that a 'make-up visit' a week after they say they did service (again, with proof they didn't) the man walks into the backyard, nothing in hand, turns around and leaves... 15 minutes later with NOTHING done. To add insult to injury, after having another contractor give an estimate, it says 1/2 the yard wasn't even touched based on the amount of weeds that clearly divided the property's growth. They are a waste of money at $72, coming every 3-4 weeks doing NOTHING as opposed to when we signed up at 6-7 weeks, which makes it cost us more money per year. STAY AWAY FROM TRUGREEN. By the way, Scotts Lawn was purchased by TruGreen. Best to hire someone local.

Took care of the problems I had.

I am very pleased with the service from TruGreen. My plants look much healthier and have shown many more flowers than ever before. Tony took the time to answer all my questions and gave some good advice on what I can do to help my plants grow healthy and strong.

They try and sell you on a personalized experience but nothing could be further from the truth. I never had any consultation on my yard other than on the phone with a corporate guy in another state. To make things even worse the "Technician" cannot be trusted to treat both the front and back yard. This happened early on where they treated my front yard and not the back but said they did. I was home to witness the first shenanigan. I called their main number and they convinced me to give them a second chance so I did. That lasted 2 treatments... I get home today and can easily see the granulated treatment done in the front yard but alas not a single grain in the back yard. I will say their products do work but that is not the issue. I simply cannot do business with a company I don't trust. If this technician is willing to lie about the work he does, what else is at risk in my yard and house?

We have been a customer for the last year with TruGreen and up until 16 June 2016 they have done an excellent job. After my last treatment on June 15th, we developed brownish stripes (9) in the front yard where they ran the applicator machine. You could see the tracks of the applicator and between the tire tracks, the grass turned brown. The rest of the yard was fine, except for the nine tracks.

Our trees look better since starting with TruGreen. My only complaint was a 0600 start time.

TruGreen finally delivered on the lawn aeration about two weeks ago. I have had several discussions with various levels of management at TruGreen - all have been positive since I contacted the CEO of the company. My lawn does look better than it has in a long time. I'm taking a wait and see attitude with them right now. They have given me cell phone numbers of the local manager and the regional Manager should I need to call someone about the failure to deliver on what was promised. All the technicians who visited my house when I was home they were very nice and did what they said they were going to do.

I would not recommend TruGreen Service at all. I have had four delays as well as an application which was only done partially. It has taken me 10 phone calls to ask when it will actually happen. Customer Service has been great but the field office in this area has been awful. I have asked to have it done on a specific day due to my schedule, customer service has tried to make this happen but have not been successful. This is the second time I have tried to use them and this is the 2nd time I have been dissatisfied. I will never go back to them. THEY ARE NOT RELIABLE...

My lawn was a mess before I hired TrueGreen, now it looks so good it's filling in, it's green & less weeds. Big difference. Todd is very helpful.

I purchased a summer lawn care package from TruGreen to control my weeds and dandelions, as well as to fertilize and enhance my lawn. I could not complete the work this summer due to a healing repaired broken shoulder. Each time TruGreen completed an application, the lawn seemed to burn. At first I thought maybe I was doing something wrong. I spoke to one of the techs to make sure I didn't need to immediately water after an application and found I was to do nothing after an application.

My yards are in better shape right now.

TRUGREEN keeps me informed of the day the specialist will come. Specialists are efficient, knowledgeable and courteous. My yard is gorgeous. Highly recommend them to friends. My son has used TRUGREEN for a few years and recommended them to me. His yard is also beautiful.

TruGreen is a very worthwhile service if anyone wants a beautiful and thick and weed-free yard.

Signed up for the annual irrigation service (4 quarterly visits) with the understanding that two wires would be traced and hooked up to valves currently disconnected, and 3 of my 6 valves would be located. I also had one zone w/ low pressure. After each of the first 2 visits, the tech offered other solutions to hooking up the disconnected two zones (adding a separate battery powered timer and adjusting other zones to spray shrubs which resulted in lawn getting insufficient water). Finally, on third visit, he brought the wire tracer but was unable to trace the specific wires, and claimed they are not in the ground (I can see that they exit the garage and go into the ground outside).

Tree and shrub service with fertilization. Service is good. But you don't always come on the day you have scheduled - even when the weather is good.