TruGreen Lawn Care Reviews
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About TruGreen Lawn Care
TruGreen aims to give you a lawn you'll love. From turf to trees and shrubs, we have assembled a collection of scientists and local specialists who develop and tailor exactly the solution your lawn needs. We offer tailored science-based solutions to provide superior lawn results to give your lawn exactly what it needs at key points throughout the year. We back it all with our TruGreen Healthy Lawn Guarantee.
- Pest control services
- Healthy Lawn Guarantee
- Multiple plan options
- Won’t fit every budget
TruGreen Lawn Care Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 5, 2014
We paid for the complete top-of-the-line annual plan and it was worth every hard earned penny.
Hi Dave,
Thank you for choosing TruGreen.
Reviewed Dec. 5, 2014
My shrubs had a white powder on them so I called Trugreen. My shrubs look great, so I called them to help with my lawn half a season and I am very pleased. My lawn is starting to look good. Thank you Trugreen.
Hi Donna,
We appreciate you as a valued TruGreen customer.
Reviewed Dec. 4, 2014
I'm very satisfied with the service that I get from TruGreen Lawn Service. I been with them since the summer of this year and me and my husband are happy with our treatment from Trugreen. The reason I chosen TruGreen was because I was tired of my husband fighting with our weeds. He had tried everything that he could think of to get rid of our weeds, nothing seems to happen.
Hi Brenda,
We're happy to hear how satisfied you've been with your lawn service. We greatly appreciate you taking the time out of your busy schedule to post a review. Thank you.
Reviewed Dec. 4, 2014
Thank you for your great service!
Hi Jeff,
We would like to thank you for choosing TruGreen.
Reviewed Dec. 4, 2014
My experience with TruGreen has been so positive that I actually didn't mind writing a review. When the specialist came to my home he actually spent time going over all my questions regarding proper care of my shrubs, plants and flowers. Since I just started the service, I won't be able to actually see lasting results until Spring. However, I must compliment my specialist for his knowledge and patience. The information that he gave me was extremely helpful and I look forward to the next treatment.
Hi Micki,
We're happy to hear how satisfied you've been with your lawn specialist . We greatly appreciate you taking the time out of your busy schedule to post a review. Thank you for choosing TruGreen.
Reviewed Dec. 4, 2014
I had Trugreen about 3 years ago and cancelled due to customer service issues and requests that went unheard. I switched to Scotts the next year and saw a decline in the appearance of my lawn. I came back to TruGreen the next year as you never gave up on me and send mail to please come back. I did and it was the best decision as my lawn looks fantastic and I am receiving the courtesy phone call letting me know when you are going to show up. Keep up the great work, it is appreciated.
Hi Robert,
We are glad to have you back as a customer. Thank you for giving us another chance. We appreciate you as a valued TruGreen customer.
Reviewed Dec. 3, 2014
Lawn improvement was evident. Treatment successful as promised.
Hi Paul,
We greatly appreciate you taking the time out of your busy schedule to post a review.
Reviewed Dec. 3, 2014
I have great confidence in my lawn specialist and the care he gives my lawn!
Hi Rhonda,
Thank you for choosing TruGreen.
Reviewed Dec. 3, 2014
TruGreen is easy to work with, the specialists are quick and efficient, and the lawn has shown great improvements over this past season. I really appreciate their affordable payment plans also.
Hi Shawn,
We appreciate you taking time out of your busy schedule to post a review. Thank you.
Reviewed Dec. 1, 2014
TruGreen has been great! Their technicians are knowledgeable and offer helpful tips to maintain my yard. They always let me know they are available should I need them to come between their scheduled services. I also like the automated call to let me know when they are coming, and they are always on time. I am about to renew for another year.
Hi Gary,
We're happy to hear how satisfied you've been with your lawn specialist and service. We greatly appreciate you taking the time out of your busy schedule to post a review. Thank you for choosing TruGreen.
Reviewed Nov. 28, 2014
Weed and feed worked well to rid my lawn of unwanted greens. Aeration and seeding efforts should show up in the spring.
Hi Tony,
Thank you for choosing TruGreen.
Reviewed Nov. 28, 2014
Would highly recommend TruGreen service. Dependable and reasonably priced.
Hi Richard,
Thank you for choosing TruGreen. We appreciate you as a valued TruGreen customer.
Reviewed Nov. 27, 2014
I have been a loyal TruGreen customer for over 2 decades. I guess that speaks for itself as to my satisfaction with TruGreen. I would like to particularly emphasize the CONSISTENTLY OUTSTANDING SERVICE I receive from Mr. Alan **, my TruGreen specialist. Alan is professional, friendly & always takes the time to answer my questions & fully resolve any problems or concerns. Alan is one of the reasons I am very pleased with & remain with TruGreen. Thank You Alan! In addition, I am on a fixed income & must continually make difficult budgeting decisions. For that reason I very much appreciate when TruGreen holds my price if I pay in advance for a full year of service. This means a lot! Thank you TruGreen for continuing to take care of my lawn & for allowing me the opportunity to provide this input!
Hi Stanley,
We're happy to hear how satisfied you've been with your lawn specialist and service. We greatly appreciate you taking the time out of your busy schedule to post a review. Thank you for choosing TruGreen.
Reviewed Nov. 27, 2014
I recommend Trugreen to anyone. The employee are excellent, very professional and always on time. Since I started with them, my lawn looks greener and beautiful.
Hi Maggie,
We at TruGreen are happy to hear how satisfied you are with your lawn condition and the service provided by your local branch office.
Reviewed Nov. 26, 2014
No Dandelions anymore. I appreciate that my yard looks better than it did when you started!
Hi Donna,
That's what we like to hear. We appreciate you as a valued TruGreen customer
Reviewed Nov. 26, 2014
When you came out to aerate my lawn it was such a great experience to watch. I have not had it done for close to ten years, it was a joy to watch it professionally done at a reasonable cost, thank you.
Hi Eric,
Great! Thank you for choosing TruGreen.
Reviewed Nov. 25, 2014
Consistently reliable, good value, used for several years and have been very happy.
Hi Heidi,
Thank you kindly for taking the time out of your busy schedule to provide such feedback.
Reviewed Nov. 25, 2014
I was very pleased with TruGreen's service.
Hi Laura,
We are glad to hear you are satisfied with service provided by TruGreen. Thank you for choosing TruGreen.
Reviewed Nov. 25, 2014
I have been satisfied with the results of my lawn and shrub treatment care.
Hi Spencer,
Thank you for taking time out of your busy schedule to post your review. We appreciate you as a valued TruGreen customer.
Reviewed Nov. 25, 2014
Very satisfied with the lawn service that I receive from trugreen.
Hi Sandra,
We appreciate you as a valued TruGreen customer. Thank you
Reviewed Nov. 21, 2014
I have been very happy with TruGreen's service. Our lawn looks very nice throughout the summer, weeds are gone and it is always nice and green. I schedule it on a yearly basis and the lawn is serviced as TruGreen sees fit so it is very convenient.
Hi Francis,
We appreciate you as a valued TruGreen customer.
Reviewed Nov. 21, 2014
TruGreen didn't do real well eliminating crabgrass along the curb, but otherwise did an excellent job. Plentiful rain and moderate temperatures made for almost ideal growing conditions this year. TruGreen applications made/kept the grass looking great.
Hi Henry,
Thank you for allowing us to assist you. We greatly appreciate you as a valued TruGreen customer! If you need our assistance in the future, please don't hesitate to reach out.
Reviewed Nov. 21, 2014
TruGreen is always there on the day they say they would be and my lawn has never looked better. I am not always home when the technicians are there but the times that I have been present when the service is taking place the techs are courteous and professional. You can't ask for anything more.
Hi James,
We certainly appreciate the time you took out of your busy schedule to post your review. We will be sharing your review with the management team at your local branch. Thank you for choosing TruGreen.
Reviewed Nov. 21, 2014
Very pleased with the results. Happy customer.
Hi Linda,
We appreciate you as a valued TruGreen customer.
Reviewed Nov. 20, 2014
I have been trying to get my lawn so that it is thicker and greener and with the help from TruGreen it is coming along. It still has a year or two but the grass is getting thicker and looks better each year.
Hi Ken,
Thank you for allowing TruGreen to service your lawn.
Reviewed Nov. 20, 2014
We are rarely home when our TruGreen specialist arrives but on the occasion that we are home they are always professional and friendly. We are on a recurring cycle so I rarely have to call to schedule. Neighbors are envious of our yard and talk about how green, weed-free, and thick it is. We love it!
Hi Kimberly,
That's great news! Thank you for choosing TruGreen.
Reviewed Nov. 20, 2014
I had some trouble with the service this spring but it was corrected plus more. I'll be back next year.
Hi Edmund,
Thank you for taking time out of your schedule to post a review. We also would like to thank you for choosing TruGreen.
Reviewed Nov. 18, 2014
This is my first year with TruGreen. I didn't start at the beginning of the season, but TruGreen was still able to almost completely eradicate a large variety of weeds that I had been unable to manage for years, and my grass has never been greener or thicker.
Hi Robert,
Thank you for your business. We greatly appreciate you taking the time out of your busy schedule to post a review.
Reviewed Nov. 18, 2014
Our lawn looked fantastic.
Hi Laurie,
We're happy to hear how satisfied you've been with the condition of your lawn. Thank you for choosing TruGreen,
Reviewed Nov. 18, 2014
We hired this company for both lawn and shrub services for a year. Halfway through the year our lawn began to turn yellow and die off in spots. After complaints were made a manager was supposed to come out and look at the damage. I took off of work that day and lo and behold he never showed up. After complaints were made the services stopped. TruGreen said that every time a rep or technician was supposed to come out that it was "out of the service area" or they just never showed up. But you can bet they still wanted to be paid even though they failed to render services. This is a terrible company with terrible business practices.
Hi Randall-
We would like to apologize for the problems that you have experienced with your TruGreen service and billing. The issues you've outlined are definitely not indicative of how TruGreen operates or treats our valued customers. We would like the opportunity to have Branch Management contact you to address your concerns and try to work toward a resolution.
Reviewed Nov. 17, 2014
Very attentive to the needs of the yard.
Hi Mason,
Thank you for choosing TruGreen.
Reviewed Nov. 17, 2014
TruGreen provides quality lawn care. They are quick and will return for follow-up treatments to remove weeds.
Hi Richard,
We appreciate you as a valued TruGreen customer.
Reviewed Nov. 17, 2014
I used TruGreen this year and was very satisfied. I did have moles in the yard in September and treated them. I used grub control. I asked TruGreen why they do not treat for grubs with their lawn treatment? I am awaiting an answer. Believe the moles come with the grubs. I mow 3 acres and just recently treated the entire yard. Our yard looked greener this year, that in the past 5 years. I give TruGreen and their techs credit!
Hi Bob,
Thank you for your business. We appreciate you as a valued TruGreen customer.
Reviewed Nov. 17, 2014
Most of the techs do a good job and are friendly and courteous.
Hi Mike,
We're happy to hear how satisfied you've been with your lawn specialist. We greatly appreciate you taking the time out of your busy schedule to post a review.
Reviewed Nov. 17, 2014
It has been great with 1 exception that I was very dissatisfied. Pricey but Ok.
Hi Judi,
Thank you for choosing TruGreen!
Reviewed Nov. 17, 2014
My lawn is much greener and almost weed free. My lawn was taken over by weeds and has come back from the dead. The weeds are almost gone and I suspect by next summer then my lawn will be weed free. Great products!
Hi Natalie,
We at TruGreen are happy to hear how satisfied you are with your lawn condition.Thank you kindly for taking the time out of your busy schedule to provide such feedback.
Reviewed Nov. 16, 2014
My lawn looks so much better since I have re-hired TRU GREEN to take care of it, and I don't have to worry about the lawn not getting what it needs because I am on a strict budget and I did not have them for awhile and thought I would try to do it myself, but that did not work. TRU GREENS care really does show in the appearance of my lawn and trees. Scheduling is very easy because they call and let me know when they are coming and I do not have to be home when they come. The specialist always leaves me a note letting me know what was done etc. I work closely with them on budgeting and billing of same and they are always very kind and helpful. When I am here to talk to the specialist that comes, they are always very helpful and informative about telling me how my lawn is doing and what it may need. My experience is VERY HAPPY AND YES, I WOULD DEFINITELY RECOMMEND TRU GREEN LAWN AND TREE SERVICE.
Hi Wilma-
We're happy to hear how satisfied you've been with your lawn specialist and service. We greatly appreciate you taking the time out of your busy schedule to post a review. Thank you for choosing TruGreen.
Reviewed Nov. 15, 2014
My lawn care with TruGreen has been outstanding. The lawn service Rep and TruGreen (the company) work together insuring that customer satisfaction is not only met, but exceeded. If there is a concern, TruGreen wants to know so that they can correct meeting their high standards as a company and customer satisfaction.
Hi William,
We certainly appreciate the time you took out of your busy schedule to post your review. We would love to share your review with the management team at your local branch, so that they are able to see the positives and also work on improving where needed. Thank you
Reviewed Nov. 15, 2014
TruGreen did not call the day before treatments so my dog could be put up as I requested, they applied 3 out of 5 yearly treatments into one month & they charged $65 for a "free" Re-treatment of weeds, poor over the phone customer service with issues.
Hi Pam,
Thank you for making us aware of the outlined issues. We apologize and would like to assist you with the outlined issues. We tried to reach you via phone to no avail.
Reviewed Nov. 15, 2014
I have had used TruGreen in past 2 years and it has made a HUGE difference in weed control and lushness in lawn. The specialists have done a good job although we were not home during all applications. There were some issues about services in additional to basic lawn care. I did agree to pest control since I didn't want any critters entering our home. At this time, the value for the money is well spent instead of trying to do it on own.
Hi Jenny,
We appreciate you as a valued TruGreen customer.
Reviewed Nov. 15, 2014
My lawn is doing well. When a concern was raised, it was dealt with in a timely manner especially when spot treatment were needed in some areas of my lawn.
Hi Vincent-
Thank you for choosing TruGreen. We appreciate you as a valued customer.
Reviewed Nov. 15, 2014
Right now, excellent!!!
Hi John,
Thank you for choosing TruGreen, if you need assistance in the future feel free to give us a call.
Reviewed Nov. 15, 2014
TruGreen service is very good. The pricing could be better and the constant phone calls to sell additional services is annoying.
Hi Herb,
Thank you for taking time out of your busy schedule to post a review. We would like to apologize for the unwanted phone calls. We will bring this matter to the attention of the sales manager. Thank you for choosing TruGreen.
Reviewed Nov. 14, 2014
I like the fact that I can speak to the specialist when he comes to our house. The specialists are always so courteous and helpful. They do a good job for me.
Hi Maud-
We're happy to hear how satisfied you've been with your lawn specialist and service. We greatly appreciate you taking the time out of your busy schedule to post a review.
Reviewed Nov. 14, 2014
I have been very pleased with the service for over two years.
Hi Deanie-
Thank you for allowing us to assist you. We greatly appreciate you as a valued TruGreen customer!
Reviewed Nov. 14, 2014
TRUGREEN always provides their service on time. We have used their service for years at two locations and have had no problems plus our lawn has always been one of the best in the neighborhood.
Hi Barbara,
We certainly appreciate the time you took out of your busy schedule to post your review. We will be sharing your review with the management team at your local branch.
Reviewed Nov. 14, 2014
Good lawn care.
Hi Riaz,
Thank you for your business.
Reviewed Nov. 11, 2014
I hired TruGreen Lawn Care for both tree/shrub and lawn services for the 2014 season and pre-paid for the year in full. I added flea/tick service, which I thought was expensive and then cancelled it after one or so applications. I then added a fall slit seeding application for my lawn and paid in full with my credit card over the telephone and with a credit from the pre-paid flea/tick service. After the slit seeding service was performed, I then received a bill for an additional $107.00. I spoke to customer service representatives and explained what occurred. They seemed to want to help me straighten this out and the calls for payment began. Long story short, I reluctantly paid the $107.00 and then cancelled the remaining services for a refund of $141.19. Based on the fact that I received a price for the slit seeding and paid the price I was told, the company should not have changed up and came after me for more money after the service was performed. Shame on them!!! Be aware of deceptive business practices.
Reviewed Nov. 9, 2014
We received results and value for the services provided. I have not seen this kind of improvements with other lawn care companies...and I found you through word-of-mouth!
Hi Robert,
Thank you for allowing TruGreen to assist you with your lawn care needs. We appreciate you as a valued TruGreen customer.
Updated review: March 2, 2015
Trugreen responded, and we have come to an agreement that's satisfactory.
Original Review: Nov. 8, 2014
I hired Trugreen Midsouth to take care of my St. Augustine lawn. I pre-paid for 7 lawn treatments, aeration, and brown patch fungicide. I started seeing yellow streaks in my lawn. Trugreen was clueless and took a soil sample which accomplished nothing. They continued spraying and treating like nothing was wrong. This including spraying herbicides with outdoor temperatures above 90F. Now my lawn is yellow, the roots are so shallow clumps of grass come up when you tug on it. Trugreen Midsouth refused to refund all of my money and refused to pay for sod to replace the possible damage I have in the spring.
Reviewed Nov. 6, 2014
tru green is true to their name my lawn is Tru Green!!!!!!
Hi Shelia,
Thank you for choosing TruGreen for all your lawn care needs.
Reviewed Nov. 6, 2014
I live in the Avalon Park area and the grass is very hard to grow here without crabgrass or weeds taken over. I put new sodden and ever since I've had your company service my lawn, any time I see a problem I'll call you and you'll be out within a day or two at no charge to respray or to solve my grass problem. I am happy with the company and do not intend to change anytime soon.
Hi Eric,
Thank you for taking time out of your schedule to post a review. We look forward to providing lawn service for many more year!
Reviewed Nov. 6, 2014
I really liked the timing of this application. It was done at a perfect time. Look forward to spring.
Hi David,
Thank you for choosing TruGreen.
Reviewed Nov. 6, 2014
Tru-Green have always been wonderful to work with and got my lawn looking wonderful. If I call to get reapplication they come right out and get it taken care of. My lawn has never looked better.
Hi Jackie,
We appreciate you as a valued TruGreen customer. Thank you
Reviewed Nov. 6, 2014
Specialists, friendly and always willing to talk about the trees and or lawn. I have had good service and happy with the service. This was my first full year of service. The true results of the service on the lawn and trees & shrubs will be next year.
Hi Tom,
Thank you for allowing us to assist you. We greatly appreciate you as a valued TruGreen customer!
Reviewed Nov. 6, 2014
I have been using TruGreen for a few years now and I have had to call a few times and complain about weeds and bare spots but they always listened and tried to take care of the problems. This year I called once about weeds on the sides and curb area and I am happy to say that they took care of it. TruGreen will listen and strive to give you a great looking lawn.
Hi Jeanne,
Thank you for taking time out of your busy schedule to post a review. We appreciate you as a valued TruGreen customer.
Reviewed Nov. 6, 2014
Two days ago TruGreen contacted us informing us that the lawn specialist would be coming to treat our lawn today. This afternoon a young man came to the door, informed us that he was from Trugreen give our lawn a fertilizer and weed killer treatment in preparation for the winter. He asked me if I had any questions. I had none. He proceeded to treat the lawn and when finished left information attached to the doorknob letting me know what he had done. I appreciated that I was let know that he was here and that he quickly and quietly performed his work.
Hi Robert,
We greatly appreciate you as a valued TruGreen customer!
Reviewed Nov. 5, 2014
The TruGreen employee that arrived at my home today was extremely polite, helpful, and knowledgeable about my lawn care needs. He took extra time to answer all my questions, and was patient with all my questions. A great employee rep for TruGreen.
Hi Richard,
We're happy to hear how satisfied you've been with your lawn specialist and service. We greatly appreciate you taking the time out of your busy schedule to post a review.
Reviewed Nov. 5, 2014
My lawn is a difficult one to manage. I have always been satisfied with the effort, professionalism, and courtesy shown by the TruGreen specialists. They do their best to make my lawn look as good as it possibly can. If there is ever a problem, they do their best to resolve it, and will return, if necessary, to do it. I highly recommend their lawn care service.
Hi Nancy,
We certainly appreciate the time you took out of your busy schedule to post your review. We would love to share your review with the management team at your local branch, so that they are able to see the positives and also work on improving where needed. Thank you for choosing TruGreen
Reviewed Nov. 4, 2014
Over all, I am impressed with the service I get. If I have a problem, I call. They handle it or try really hard to resolve the issue.
Hi Mar,
Thank you for taking time to post a review. We appreciate you as a valued TruGreen customer.
Reviewed Nov. 4, 2014
We had been using a different lawn care company and one day, when I came home, one of their sales rep had left us a note that we had white fly. So I called him and talked to him. He came back out and explained about white fly. He at that time gave me a price to treat white fly, I agreed to hire TruGreen for one year of regular lawn treatment services and for them to treat the white fly issue. After 5 months, I caught one of the guys when they were here treating the lawn and ask him how long it would take for the trees to improve from the white fly? He told us that was not his job and he would have someone call us. When the new guy called, he told us that treating for white fly was not included in the price we paid (which the other guy told us it included everything and they would start treating the white fly the next week). The new guy quoted us a price of $3000.00 extra for treating white fly.
I have talked to the company 5 times and cannot get anyone to call me back about this issue. I contacted 2 other companies for an estimate and when they came out I was told I do not have white fly. I still cannot get anyone to return my call. I feel like the company is one big scam. I would submit a receipt but the company billed my credit card and never mailed me a receipt. I will be more than happy to show the company a copy of my credit card statement.
Hi Jim,
We apologize for the issues you've outlined. Your acct was located & mgmt will be reaching out to you to address all concerns. Thank you.
Reviewed Nov. 4, 2014
Our specialist is very professional and loves his job. He always announces that he is on the premise and shares what work he is doing. When finished he gives an update on the lawn and offers suggestions as needed. Our lawn has never looked better.
Hi Kelly,
We're happy to hear how satisfied you've been with your lawn specialist and service. We greatly appreciate you taking the time out of your busy schedule to post a review. Thank you
Reviewed Nov. 4, 2014
Grass look great and well fertilized, just have small crab grass issue.
Hi Vince,
Thank you for taking time out of your busy schedule to post a review. After reviewing your account I show there was an application completed today, If there is any assistance needed in the future give us a call. Thank you
Reviewed Nov. 4, 2014
The lawn looks great. I was pleased this year that you offered grub control for my normal $53.33 application fee. That was an added bonus.
Hi Brian,
Thank you for choosing TruGreen
Reviewed Nov. 4, 2014
Best service I've ever had.
Hi Bob,
Thank you for allowing TruGreen to assist you with your lawn care needs.
Reviewed Nov. 3, 2014
Your service is very much appreciated.
HI Ken,
We appreciate your business. Thank you for choosing TruGreen
Reviewed Oct. 29, 2014
I have been a customer for 12 years and have always been very satisfied with the service and overall performance. TruGreen is reliable, they do what they tell you they will do. TruGreen has always complied with my requests and have never let me down.
Hi Chuck,
Thank you for taking time out of your busy schedule to post a review. We look forwarded to another 12 years of service.
Reviewed Oct. 28, 2014
I signed up for 6-weekly lawn care and once-only shrub treatment. Chris ** was the rep. On September 13, 2014, I Spoke with Chris **, about unauthorized charges for services I had not agreed to and he promised to check into them and call me on Monday first thing. He did not call, so I texted him and he called me a couple of hours later. We discussed the charges and he agreed it was TruGreen's "mistake" and he would make sure that I was refunded the $144.00 charged. He texted me to confirm this charge would be credited within 5-7 days. He confirmed that your main office would email me to confirm this. I received no email nor credit. September 24th, there was an additional charge of $54, again for unauthorized service. I contacted Chris again on that day and again on September 25 demanding that the charges be reversed and that all service be stopped. At this point, he was extremely unhelpful, and eventually, I decided to deal directly with your main office to sort this out. I called TruGreen and told them to stop service and they promised me a return call from a supervisor within 48 hours.
3 business days later, when I did not get the promised return call, I called my credit card company and disputed the charges and told them to stop all further payments to TruGreen. I have since spoken with TruGreen on 4 occasions, each time explaining the entire situation again and instructing them to stop all services and charges. Yesterday, I received a bill from TruGreen for $54.00. I called again and was told there was no previous record of disputes nor cancellation. I contacted Chris ** and he told me I had to contact the main office as he was "out of this."
I demand that your company cease and desist from providing services that I have repeatedly requested that you do NOT perform. DO NOT send your employees back to my property. Cancel all pending charges immediately and send me written confirmation within the next 7 days (by November 4, 2014). If I do not receive your written confirmation that this has been done, by that date, I will take my complaint further.
Reviewed Oct. 27, 2014
For some context: I have 20,000 square feet of grass, 10-ish evergreen and 10 deciduous trees and 30 shrubs over a landscaped area of 1/2 acres in Pueblo, CO. All my plants are large and well-established. I had a very smart and professional TruGreen salesman walk around with me and sell me on a year long tree and shrub program for around 400 dollars. Great! I could take it easy and have TruGreen's professionals manage my shrubs and trees! WRONG. The first visit, the technician put down 0.08 gallons of fertilizer (1.3 cups). I thought that seemed a bit low and called the 1-800 line. I was told that they would look into it and call me back. No call back.
Second visit and more of the same. I once again called TruGreen - this time my local Colorado Springs office. I was told that they would look into it and make sure I get a decent application my next visit. Once again, I got less than 2 cups of fertilizer for my 50 plants and the technician was on site for 7 minutes - and I witnessed the technician just spray 5 shrubs and a few trees and leave. He didn't even step in the backyard. I also paid 150 for aeration and revive on my grass. I only got the aeration and no revive was applied. So for my 550 investment in TruGreen, I got around 6 cups of fertilizer and one aeration. And no one in my local office seems to care at all. I would call TruGreen again but I'm confident no one would care anyway.
Hi Joseph,
We would like to apologize for the problems that you have experienced with your TruGreen service and the lack of resolve prior to now.We have reached out to the local office about this matter and will ensure that Management contacts you to address all of your concerns. Thank you
Reviewed Oct. 26, 2014
TruGreen has been doing a good job on my lawn. I switched to TruGreen after 12 years with another firm (Weedman). I can tell the difference already.
Hi Michael,
Thank you kindly for taking the time out of your busy schedule to provide such feedback.
Reviewed Oct. 25, 2014
After I had three years with Trugreen, and I decided to cancel my services. I had both lawn and tree services. They skipped my July and August lawn services, when I called them and told I only have 5 treatments so they will come in September. Luckily I kept the previous letter with me, it states 7 treatments for year 2014. For my tree service, after the first treatment, the tech didn't come for 2 months. When I called , and I was told because too much rain. The tech finally came, before I even put shoes on to go outside to meet him and he already gone. After numerous called with their managers Nick and Will, I am so frustrated and exhausted. Both of them told me they are not the person who input the data and can't figure out why my services was skipped.
I decided to cancel both of my services and was told I will get credit $196. After 1 months later, I called and find out I was only credited $61.66. When I called Nick, he asked me who told you $196, and I told him it was show on my account. Even when I called, the customer services rep confirm that amount and couldn't understand why entire amount was not credited. I asked to speak with Will or leave him a message, and Nick said he will forward to Will for me. Trugreen is a big company, but they are not doing an honest business, they keep contradicting themselves. After I terminate my services, the regional sales managers keep calling me and telling me they want my business and want to take the bad taste out my mouth. After what I have experienced, the taste is even bitter ! I just want to say if Trugreen spent so much efforts to get their customers, why not spent same efforts to keep their customers!
Hi Amy,
We were happy to hear that branch management spoke with you and was able to re-address your concerns and work towards a resolution. If you need assistance in the future, don't hesitate to reach out to us. Thank you
Reviewed Oct. 24, 2014
I usually spend all summer trying to get my lawn looking green and healthy. This year was effortless. I also incurred a problem where weeds tried to return to a corner area, contacted them about my concern and they immediately addressed it.
Hi Marcia,
We at TruGreen are happy to hear how satisfied you are with your lawn condition and the service provided by your local branch office.Thank you kindly for taking the time out of your busy schedule to provide such feedback.
Reviewed Oct. 24, 2014
TruGreen Lawn Care proved their services to us by one of their employees hard work and dedication. We have been a customer for some time now and are very pleased. Timely, listen and respond appropriately to concerns for our lawn, surrounding trees, and vegetation. Not to mention livestock that share a common area. Our Lawn is healthy, and good looking! They even brought it back from the brink of destruction due to our own fault! My tip to others would be don't do lawn care yourself, call the professionals!!
Hi Karenlee,
Lawn looks great! Thank you for choosing TruGreen.
Reviewed Oct. 24, 2014
Lawn and tree / shrub care - Wonderful service! Would recommend!
Hi Gary,
Thank you for choosing TruGreen!
Reviewed Oct. 24, 2014
TruGreen is a great lawn service for me because they are reasonably priced, very good with the service they provide, and always ready to answer my questions or concerns right away. The servicemen they have are very knowledgeable and can give me pointers about what I can do to make my lawn look better all season long. I do get compliments from the neighbors about my lawn.
Hi Tom,
Thank you for taking time out of your schedule to post a review. We appreciate you as a valued TruGreen customer!
Reviewed Oct. 24, 2014
Excellent lawn and tree service.
Hi Robert,
Thank you for the opportunity to service your property.
Reviewed Oct. 23, 2014
I am happy with the quality of my lawn care. I am especially happy with the customer service as they always address any concerns and immediately take care of it. The technicians are great and take time to notify me when they are here and answer any questions or concerns.
Hi Colleen,
We appreciate you as a valued TruGreen customer. Thank you
Reviewed Oct. 23, 2014
Our specialist has been very helpful in explaining what needs to be done and why, and the lawn is looking very good. He has been responsive when I have called and asked questions and has helped me decide what things needed to be done.
Hi William,
We're happy to hear how satisfied you've been with your lawn specialist and service. We greatly appreciate you taking the time out of your busy schedule to post a review. Thank you for choosing TruGreen.
Reviewed Oct. 23, 2014
Our overall experience has been good. TruGreen has done what he has promoted itself to do and I would recommend it to any of my friends or family.
Hi Tom,
Thank you for choosing TruGreen.
Reviewed Oct. 23, 2014
The specialist advised me he was here to do the work. He completed the work in a timely manner. The lawn has continued to look very healthy all year.
Hi Tom,
We appreciate you as a valued TruGreen customer.
Reviewed Oct. 22, 2014
I had a great year with Tru Green. It was all good.
Hi Fred,
Thank you for choosing TruGreen.
Reviewed Oct. 22, 2014
I always receive great service from TruGreen. Since I've been using TruGreen, I'm very proud of the appearance of my yard. I refer TruGreen at every chance I get.
Hi Mike,
We appreciate you as a valued TruGreen customer. Thank you.
Reviewed Oct. 22, 2014
TruGreen always calls before arriving, always on time, service is great.
Hi Romeo,
Thank you for choosing TruGreen.
Reviewed Oct. 22, 2014
We were called the day before our lawn was serviced, then the service man arrived, let us know he was here and ask if we had any questions. He was very knowledgeable. After he finished he left us a written report of what he put on the lawn. We are pleased.
Hi Charles,
We are glad to hear that you are pleased with the service provided by the lawn specialist. Thank you for choosing TruGreen.
Reviewed Oct. 22, 2014
Treated lawn. I wasn't at home at the time, but I know you were here because dead weeds.
Hi Larry,
We certainly appreciate the time you took out of your busy schedule to post your review. We would love to share your review with the management team at your local branch, so that they are able to see the positives and also work on improving where needed. Thank you for choosing TruGreen.
Reviewed Oct. 22, 2014
We have been a client of Tru-Green for a lot of years. We get compliments on our yard quite often and we attribute that to your service and our way of taking care of the lawn also. The technicians are very professional and personable. They answer any questions that we may have. We have recommended Tru-Green to our family and friends. Thank you for your good work.
Hi James,
That's great news! Thank you for recommended TruGreen. We appreciate you as a valued TruGreen customer.
Reviewed Oct. 22, 2014
I'm a "do-it-yourselfer" tried and true, but I could never get my lawn looking as good as my neighbor's. TruGreen helped my yard do a total 180. I had weeds, dead spots, and a rough looking lawn that I spent a ton of time and money trying to improve on my own. It wasn't until I hired my neighbor's TruGreen specialist to treat my property. My local specialist, whom I consider one of my neighbors, calls ahead of time so I can make sure my pets are inside for a few hours during the treatment. And I always know that after a week or two, I start seeing even more improvements in my lawn's health. I don't spend any time applying treatments myself, and I've spent less money with TruGreen than I was at my local stores. Thanks TruGreen for helping my lawn look its best while saving me money!
Hi Chris,
We're happy to hear how satisfied you've been with your lawn specialist and service. We greatly appreciate you taking the time out of your busy schedule to post a review.
Reviewed Oct. 22, 2014
Our lawn looks great this year. This is our first year with TruGreen; I know we had a lot of rain in June, but the weeds are down too. I have been impressed with the professionalism of your staff: Calls informing us of when you plan to apply a treatment, detailed notes on what you did to the lawn, good follow up and doing what you say you are going to do.
Hi Mike,
We certainly appreciate the time you took out of your busy schedule to post your review. We will be sharing your review with the management team at your local branch. Thank you for your business.
Reviewed Oct. 22, 2014
My grass looked bad until TruGreen took over and now it looks good I have no weed it's thick and green. But I still have spots in front and side of the house that have no grass.
Hi Sharon,
Thank you for allowing us to assist you. We greatly appreciate you as a valued TruGreen customer! If you need our assistance in the future, please don't hesitate to reach out.
Reviewed Oct. 22, 2014
My specialist Steve ** is the best! Totally professional, knowledgeable and friendly. Steve always gives good advice on my lawn care.
Hi Hugh,
Thank you for taking time out of your schedule to post your review. We're happy to hear how satisfied you've been with your lawn specialist and service.
Reviewed Oct. 21, 2014
I am very pleased with my service and TruGreen representative Matt **.
Hi Kevin,
We're happy to hear how satisfied you've been with your lawn specialist and service. We greatly appreciate you taking the time out of your busy schedule to post a review.
Reviewed Oct. 19, 2014
From where my yard was before I started w/Trugreen to where it is now is very pleasing. It still has quite a way to go before it will be where I want it. We moved to this address 2 & 1/2 years ago and the yard needed much attention. It was green but w/all the wrong things to make it green e.g. clover, crabgrass, and etc. Using Trugreen this past season has improved it considerably. The service has totally eliminated the clover and most of the other unwanted growth. After the very aggressive weed elimination, my yard had large areas of bare ground which didn't look very good but this is what had to happen. Of course the summer weather didn't help a lot either. But the young man (Evan) who treated the lawn was very knowledgeable and encouraging for me to keep being patient. After the aeration and over seeding this fall it looks much better. I still for some reason have several spots where the seed never germinated. I am hoping that this spring might give a chance for an early seeding to fill in these problem areas. If so, my lawn will be well on its way to being the way I want it to be. We live right on Main Street w/a lot of traffic, and I want the lawn to complement the rest of our over-all improvements.
Hi Jim,
Thank you for allowing us to assist you. We greatly appreciate you as a valued TruGreen customer! If you need our assistance in the future, please don't hesitate to reach out.
Reviewed Oct. 18, 2014
Reseeded my yard and did a outstanding job. Love your work.
Hi Alfred,
Thank you for choosing TruGreen. We greatly appreciate you taking the time out of your busy schedule to post a review.
Reviewed Oct. 17, 2014
I have had trugreen for years and they were good but this year they hired lazy workers to take care of my lawn. They only fertilized my grass once this year but kept charging me for doing it. I called and complained with no results. I cancelled my service. Do not use this service or you could be paying for things they don't do. Also they never responded to my complaints till after I quit them. Watch out.
Hi Robert,
We were advised that you've been contacted regarding your concerns. If additional assistance is needed, please let us know. Thank you
Reviewed Oct. 16, 2014
Always courteous tech, timely process, but the weeds have not been very well controlled this year.
Hi David,
Thank you for allowing us to assist you. We greatly appreciate you as a valued TruGreen customer! If you need our assistance in the future, please don't hesitate to reach out.
Reviewed Oct. 16, 2014
I am pleased with TruGreen and would recommend them for lawn and shrubbery care.
Hi Ted,
We greatly appreciate you taking the time out of your busy schedule to post a review.
Reviewed Oct. 16, 2014
Your specialist did a professional job and advised me on watering after his application, my lawn looks much better than it did even though I have mixture of grass types including crab. Hopefully we can crowd out the bad grass.
Hi Phil,
We're happy to hear how satisfied you've been with your lawn specialist and service. Thank you for choosing TruGreen.
Reviewed Oct. 16, 2014
I am very satisfied with TruGreen's Lawn services and will be a repeat customer next year.
Hi Richard,
Great! We appreciate you as a valued TruGreen customer.
Reviewed Oct. 15, 2014
My lawn has looked great for the last couple of years. The service I have gotten has been excellent, just what I needed. I appreciate the automated calls letting me know that TruGreen will be coming, but I really appreciate the fact that I do not need to be home when my lawn is treated.
Hi Carolanne,
Thank you for choosing TruGreen.
Reviewed Oct. 15, 2014
I have not seen my lawn since March 2014. My lawn looked terrible when I left. My neighbors tell me it now is the best lawn on the block. I return to my Florida winter home 23 October 2014 (next week). I hope it looks as good as they tell me. If TruGreen brought it up from a hard pan lawn to a Golf Course lawn, I will surely hire them again for the next season.
Hi Ron,
We greatly appreciate your review. Thank you for choosing TruGreen.
Reviewed Oct. 15, 2014
Lawn and bug control, very well satisfied with both.
Hi Larry,
Thank you for your business.
Reviewed Oct. 15, 2014
We have had nothing but quality service. Wouldn't have any other company to do our lawn care and trees.
Hi Pat,
Thank you for posting your review.. We greatly appreciate you as a valued TruGreen customer!
Reviewed Oct. 15, 2014
Gets to know your lawn and what you want it to look like. Prices are very good.
Hi John,
Thank you for your business.
Reviewed Oct. 15, 2014
Great service. Much improved lawn. Weed control is slow but noticeable. We feel the value has saved us money. It is a large lot and even though we are not doing it all, the results are clear on the amount of money and work saved.
Hi Maricela,
Thank you for choosing TruGreen.
Reviewed Oct. 14, 2014
My entire family has asthma. When TruGreen sprays their product next door (we're less than 20' apart) the fumes overcome our household if the windows are open. These fumes seem to trigger our asthma, and at the very least are obnoxious. Why does this have to be sprayed? Can't it be spread in a dry/granular method? We had been on the call list to be notified prior to spraying, but it happened again where we did not receive any notification, and of course our windows were open (it's October) and we were assaulted with those nasty fumes. When we called, TruGreen could not find our listing of chemical sensitivities. We have been notified for the past couple of years since our last complaint, but not concerning today's application.
Reviewed Oct. 14, 2014
After 4 months of reporting issues with my lawn and trying to clarify and reverse erroneous charges, I have finally cancelled TruGreen as my lawn service provider. My lawn was perfectly maintained for nearly a year before I hired TruGreen. I continued to notice a drying out of my lawn in spite of sufficient rainfalls and regular watering. The grass just did not look healthy. There were weeds and patches of healthy grass in random places. I was beginning to doubt that they were servicing my lawn at all since I wasn't receiving any notification of their visit.
Upon hire, of course, they promise to send someone out right away if you notice a problem. I also added the tree and shrub service. I made it a point to be home during my next scheduled service only to see their tech squirt a little insecticide here and there before heading back to their truck. Fortunately I was able to stop them before they left and they were slightly more thorough with the treatment with the exception of providing nourishment for the trees and shrubs. Without going into the history of all of my calls to the main line and text messages to my account rep, I noticed that I was charged for two service accounts instead of one.
When I adjusted the level of service I wanted for my property, they continued to bill me for old services which I never received. My account rep continued to tell me that it takes 10 business days for the refund to show. It's been more than 4 weeks and they still haven't corrected it yet they already billed me for the current month. To date, they have never nourished my trees and shrubs despite the fact that I paid for this service. My lawn and shrubs have never looked worse and I am hoping my new lawn service provider can reverse the damage that has been done. I caution anyone using their service to review your invoices and inspect your lawn regularly. The sales reps will promise the world on a platter to earn their commissions but have no intention of making good on any of those promises.
Hi Kim,
We appreciate you taking the time out of your busy schedule to reach out to us. We would like to apologize for the problems that you have outlined in regards to your TruGreen service. We have reached out to the local office about this matter and will ensure that Management contacts you to address all of your outlined concerns .
Reviewed Oct. 11, 2014
I have been provided with written information regarding all products which have been applied to my lawn. I am always called prior to the technician's visit so that my questions can be answered. Since Trugreen has begun care of my lawn, the lawn has been fuller and greener than in many years. Overall, I am very happy with the service which I have received.
Hi Rosann,
We certainly appreciate the time you took out of your busy schedule to post your review. We will be sharing your review with the management team at your local branch.
Reviewed Oct. 11, 2014
We prepaid for a fall lawn aeration and over seeding service. When I arrived home after the treatment was done I only saw plugs in certain areas of my lawn and the overseeding was sporadic at best. I contacted customer service and requested a callback from a supervisor which never came. I again contacted customer service the next day and again requested a callback from the local supervisor. I was later contacted by a national representative who assured me somebody would call on Saturday and schedule a visit. That visit never came. I have requested a refund and canceled my service due to the lack of customer service. It's sad this all could've been avoided with a simple return phone call and a visit when promised.
Hi Joe,
We would like to apologize for the problems that you have experienced with your TruGreen service, dissatisfaction with the condition of your lawn and the delay with the resolution of this matter. The issues you've outlined are definitely not indicative of how TruGreen operates or treats our valued customers. If you’d like to discuss this matter further with Management, please let me know and I’ll be eager to assist you in any way possible. Thank you
Reviewed Oct. 10, 2014
We have used TruGreen for several years. They have always been dependable and helpful with their service. If we think we have a problem, they are willing to help resolve the issue.
Hi Elaine,
Thank you for choosing TruGreen.
Reviewed Oct. 9, 2014
Since mid June, I have been trying to talk to someone about a bare strip in my backyard, both at the local and at the 800 number. In July, after not hearing from anyone, I asked to speak to a manager. I am constantly told, “Someone will contact you in the next 24 to 48 hours.” Never happened. I've been waiting a month since the last promise.
Hi George,
We were happy to hear that branch management spoke with you and was able to re-address your concerns and work towards a resolution. If you need assistance in the future, don't hesitate to reach out to us. Thank you
Reviewed Oct. 8, 2014
TrueGreen has a great product, but the pricing options should be more flexible.
Hi Dr. Wilcox,
We certainly appreciate the time you took out of your busy schedule to post your review. We will be sharing your review with the management team at your local branch.
Reviewed Oct. 8, 2014
Turn your disappointments to happiness on your yard with TruGreen. Healthy grass and beautiful yard is the ultimate goal.
Hi Mike,
Thank you for your review. We appreciate you as a valued TruGreen customer!
Reviewed Oct. 8, 2014
My experience with Trugreen thus far has been unacceptable and I do not recommend this company to anyone. Trugreen has time and time again proven themselves to be incompetent in their services, management and customer care. On repeated occasions, they claim to have provided a lawn care service (feeding or monthly touch up control) but my wife, who is a stay at home, never receives a call to say their coming or sees the servicemen in our yard. To add insult to injury, our gates are locked, so unless they jumped the fence and fed the lawn with our dog in the yard, they are falsifying documents to their management for payment.
If, by chance they are jumping the fence and providing service, I could get better quality doing it myself (which I now am). I have weeds growing all over the place and the grass is a light green instead of a dark healthy color. One of two things are happening, either they are providing service and stand by their low quality or the servicemen are lying on their paperwork for services that never happened. I have asked management to come out and see for themselves without success. We decided to cancel their service and got slammed with their internal collections to pay for services that didn't even happen! This corruption needs to stop! Trugreen does not provide any sort of quality or willing to work towards any solution. I do not recommend this company to anyone.
Hi Logan,
We appreciate you taking the time out of your busy schedule to reach out to us. We would like to apologize for the problems that you have outlined in regards to your TruGreen service.Please provide your account number and management will reach out to you regarding this matter. Thank you.
Reviewed Oct. 8, 2014
After the last application, my lawn is a beautiful even dark green.
Hi John,
We appreciate you as a valued TruGreen customer. Thank you
Reviewed Oct. 8, 2014
For the most part, happy with lawn. Don't know about pest control part - we just added that service but it does seem a bit better. I'm very unhappy with the tree and shrub. I lost several trees and bushes but they say it was not from product. But I'm not really for sure about that because I didn't have problems with them prior. But as a whole TruGreen has really helped my lawn and the technicians have been courteous and nice - just need a little tweaking on following request to call before servicing so that we can be there to unlock gate to get entire service done.
Hi Sherry,
Thank you for your review. We appreciate you as a valued TruGreen customer. If any assistance is needed please give us a call. Thank you.
Reviewed Oct. 7, 2014
Happy customer, lawn looking in good shape after couple years service.
Hi Gregg,
We are glad to hear that you are a happy customer. Thank you for choosing TruGreen.
Reviewed Oct. 7, 2014
The technician was very friendly and willing to answer any questions I had. They were there when they said they would be and were efficient in carrying out the aerating and seeding. I have been happy with the service this year and feel it was money well spent. Having taking pride in caring for my lawn for over 35 years, it would be easy to be critical of someone else doing it but Trugreen has done a pretty good job and I will probably use your service next year as long as the cost does not go out of my price range. The results of this seeding are yet to be seen as it has only been a week, but I was assured if it did not meet my expectations they would come back out.
Hi Bruce,
Thank you for taking time out of your busy schedule to post a review. We appreciate you as a valued TruGreen customer.
Reviewed Oct. 7, 2014
Would recommend - no phone calls, upsell.
Hi Tom,
We appreciate you as a valued TruGreen customer.
Reviewed Oct. 6, 2014
Love it. Excellent, great value.
Hi Kim,
Thank you for choosing TruGreen.
Reviewed Oct. 6, 2014
Am satisfied with the appearance and texture of my lawn. I also am happy with the people who service my lawn. Would use this company again.
Hi Steven,
Thank you for taking time out of your busy schedule to post a review. We appreciate you as a valued TruGreen customer.
Reviewed Oct. 6, 2014
Trugreen has improved the way my lawn looks. They have done an excellent job.
Hi Michael,
Great! We love to hear that. Thank you for your business.
Reviewed Oct. 6, 2014
We recently added aphid service and the plants and bushes in our yard looked better after a couple of days.
Hi Shawn,
Thank you for your business!
Reviewed Oct. 6, 2014
Had trouble with weeds taking over. You have solved that problem for me.
Hi Robert,
We are happy to hear how satisfied you are with services provided by TruGreen. Thank you for your business.
Reviewed Oct. 6, 2014
We had a very sparse and crabgrass filled lawn. By the end of the summer of our first year of treatment, the lawn looked full and lush, and the crabgrass was gone. I will definitely be using the service again next year.
Hi Liz,
We appreciate you as valued TruGreen customer.
Reviewed Oct. 6, 2014
My lawn looks great, thanks to TruGreen. My specialist is a good guy who knows what he is doing. Very pleased with the service.
Hi John,
Thank you for choosing TruGreen.
Reviewed Oct. 6, 2014
I was very happy with my trugreen service. The men on the job were very courteous and professional. I appreciated the phone calls before and after the applications. Thank you.
Hi Everett,
We appreciate you as a valued TruGreen customer.
Reviewed Oct. 6, 2014
Very good lawn service.
Hi Franklin,
Thank you for choosing TruGreen!
Reviewed Oct. 5, 2014
My experience has always been favorable.
Hi Barry,
Thank you for your business.
Reviewed Oct. 4, 2014
Guys were great. Explained the service and the steps I should do next. Went above the normal service and help to treat a trouble spot on the lawn.
Hi Ruth,
Thank you for providing your positive review. We appreciate you as a valued TruGreen customer.
Reviewed Oct. 4, 2014
The weeds are gone. The grass is so green and plush. In the short time that TruGreen has been caring for our lawn, it has never looked so good. All my husband wanted was a nice lawn like our neighbor, who also has TruGreen, and now he finally has it in less then 6 months.
Hi Tina,
We are happy to hear you are satisfied with your TruGreen service. Thank you for choosing TruGreen.
Reviewed Oct. 4, 2014
We had yet another good treatment from you on our trees and shrubs.
Hi Ballard,
Great! Thank you for choosing TruGreen.
Reviewed Oct. 3, 2014
Our specialist arrived early in the morning and efficiently informed us of what he would be doing, asked if we had any questions or concerns and then proceeded with the application. We are pleased with our lawn and feel it was money well spent. We look forward to renewing our service next year.
Hi Thomas,
We certainly appreciate the time you took out of your busy schedule to post your review. We will be sharing your review with the management team at your local branch. Thank you for your business.
Reviewed Oct. 3, 2014
The people who come to my home to perform the work are very professional and considerate. The product that they are using is very good, but I still have a few stubborn weeds, especially along borders that continue to grow. I do have to hand treat these and I know I can call and have someone return. This occurred with previous lawn care companies also. Overall I am happy with my service.
Hi Allen,
We certainly appreciate the time you took out of your busy schedule to post your review. We will be sharing your review with the management team at your local branch.
Reviewed Oct. 3, 2014
I have used Trugreen for several years and they have always been reliable and dependable. I would highly recommend this company to my friends. I am highly satisfied with the tech that comes to my home. They always do a great job and their products work better than anybody.
Hi Patrick,
We greatly appreciate you as a valued TruGreen customer.
Reviewed Oct. 2, 2014
Great service. Dead spots need to be addressed.
Hi Vaughn,
Thank you for choosing TruGreen. We will forward information to your local office regarding dead spots.
Reviewed Oct. 2, 2014
I would recommend your services to my neighbors and friends. You have done a wonderful job with my shrubs. Your technician Sarah is very informed on all aspects of the diseases and how to save the shrubs and plants.
Hi Ruth,
Thank you for you review. We appreciate you as a valued TruGreen customer.
Reviewed Oct. 2, 2014
Love that they call a few days before coming out so that we can prepare with dogs or other things. Always leave complete information about what was done, what we will need to do next, and what we should start doing on a regular basis to maximize the condition of the lawn. The technicians are always friendly and helpful. We are very pleased with the appearance all year long. A great value!
Hi Abbie,
We appreciate you as a valued TruGreen customer.
Reviewed Oct. 1, 2014
Only one word can explain the service specialist, services provided and recommended, exemplary.
Hi Geraldine,
Thank you for choosing TruGreen.
Reviewed Oct. 1, 2014
I asked my service rep. about a weed in my lawn. He told me what it was and that TRUGREEN has the chemical to kill it. He told me the weed would begin turning brown in a day or so. Guess what, he was on target. The nut grass is dying out and my lawn is looking great for fall!!! Thank you.
Hi Beverly,
Thank you for taking time out of your busy schedule to post a review.
Reviewed Sept. 30, 2014
The lawn look 75% better, the service men are very nice and professional, really the only complaint I have is they need to let ya know that they are coming. My last 2 visits trugreen did that and it's nice to know I am a customer. Personal touch is always nice.
Hi Linda,
Thank you for your review. We will forward this information over the local office. We value you as a TruGreen customer.
Reviewed Sept. 30, 2014
I left TruGreen to search for and hire a tree/shrub program that would also provide trimming and other landscape duties. But during my search I found that parts of the comprehensive specialization TruGreen provides would be lost. Schedules became unfollowable. I'm back with TruGreen. I'm also impressed with the professionalism I saw them exhibit as I left and returned.
Hi Tish,
We are glad to have you back as a customer. Thank you for choosing TruGreen
Reviewed Sept. 30, 2014
I have never been home to personally meet the lawn specialists. But I can truly say that each time, they have done a timely and magnificent job. My grass is much greener, thicker and healthier. I will be returning to TruGreen next spring!
Hi Kiana,
We are glad to hear that you are returning next Spring. Thank you for choosing TruGreen.
Reviewed Sept. 30, 2014
I rely on TruGreen on keeping my lawn healthy and green. I appreciate their service.
Hi Tom,
We appreciate you as a valued TruGreen customer! Thank you
Reviewed Sept. 30, 2014
TruGreen has been servicing my lawn for a number of years and does a great job. How do I know this? By the number of compliments I get from my friends and neighbors!
Hi Michael,
We're happy to hear how satisfied you've been with your lawn specialist and service. We greatly appreciate you taking the time out of your busy schedule to post a review.
Reviewed Sept. 30, 2014
Professional, reliable service!
Hi James,
Thank you for taking time out of your busy schedule to post a review.
Reviewed Sept. 30, 2014
Grass looks great!
Hi Susan,
Great, We are glad to hear you are satisfied with the condition of your lawn. Thank you for choosing TruGreen
Reviewed Sept. 30, 2014
Excellent quality customer service!
Hi Molly,
Thank you for choosing TruGreen
Reviewed Sept. 30, 2014
When we first hired TruGreen in the past, we had lots of problem. I had to let them go. In 2010. They requested that things will be better. So far, as to date, my lawn is looking healthy and green. If there is any problem after the treatment, I will reported it to them and they will send the specialist to check on the problem (free of charge). The specialist is courteous, helpful and the most important, he always knock on the door, and ask if there is any legitimate concern before starting the treatment.
Hi Linda,
We're happy to hear how satisfied you've been with your lawn specialist and service. We greatly appreciate you taking the time out of your busy schedule to post a review.
Reviewed Sept. 30, 2014
I've been a Trugreen customer for several years. I'm very pleased and impressed with the effectiveness of their weed and feed lawn treatment. No dandelions, clover, plantain, etc. The technician always is very courteous and informative about the treatment he's applying to my yard and ready to answer my questions.
Hi Skip,
We greatly appreciate you as a valued TruGreen customer!
Reviewed Sept. 29, 2014
We contracted with TruGreen for the season. As the season went on, we noticed numerous weeds in our lawn. A call was made to inform them and as far as we know, no one came out. If anyone did, what they put on the lawn didn't work because nothing changed. A little more time passed and we then decided to cancel the service. Still no one came out to assess the situation. We asked for a refund for the season, since our lawn looked as if it had not been treated. Calls to the local branch were not successful, so pictures were sent to corporate. This got a response and we were assured that our money would be refunded. A rep then came out and said that our lawn could have been treated but wasn't. So far we have received a partial refund-- for the cancelled services and for one additional service. Still waiting for the balance. Couldn't be more dissatisfied and will not recommend TruGreen to anyone.
Hi Maureen,
The issues that you've outlined are definitely not indicative of the TruGreen experience that we want our customer's to encounter. We apologize that this situation occurred and any inconvenience it may have caused. Management will be reaching out to you shortly to address the matter in detail and work towards a resolution for you. Thank you
Reviewed Sept. 29, 2014
Great service, technicians and product when serving my lawn and shrubs. Lawn is in outstanding shape.
Hi Edward,
Thank you for choosing TruGreen!
Reviewed Sept. 29, 2014
Just got off the phone with TruGreen... again. This time I was provided with a refund for the last treatment before I cancelled service. Very disappointed. I had them come out in the spring and first treatment was the ONLY one that seemed to work. They took care of all dandelions... but after that first application, I did not see any improvement. I called numerous times (yet they mysteriously say I only called ONE time). I finally got an area manager to come out. He admitted that crabgrass had taken over the yard and that it would require a special solution. Be patient... be patient is all I heard.
Next thing I know they have begun the aeration and fertilizing. Still no improvement. When they continued to bill me (now over $400) and then came out to treat the lawn a few weeks after that, we had it! I called and cancelled their service. They wanted to know why. HAHA Was it noted in ANY of the phone calls? The female rep cancelled service without delay. I get the final bill. $480+ for basically killing dandelions. IMO, I could have done that with an $8 weed killer from Wal-Mart.
I'm finally able today to discuss the poor service and get a hold of someone. I said I agree to pay the balance but I would no longer be using them in the future. I'm extremely unhappy that nothing was done to improve the lawn after May 2014. She gave me the ole "you've gotta be patient" and mentioned how some customers of theirs have been with them since the 70's. I assumed that since we are now in the last few days of September 2014 that I had been patient. After all, it was the manager who told me it may take a couple of weeks to see my crabgrass going away. Apparently I'm being too impatient because she said "it's only been a few months".
I've attached a photo showing the poor quality of my yard. This is how it looks currently. Like I told them before... "if I wanted it to look like **, I'd save myself $500 and not even bother calling". Does TruGreen work for some lawns? Certainly. Is it expected to work on all lawns? I don't feel in my case it is worth the hassle, time, and money. If I had to do it over knowing what I know now, I would have killed the grass completely and started from scratch. Lesson learned.
Reviewed Sept. 29, 2014
Excellent Service. Specialist is highly knowledge about lawn care.
Hi James,
Thank you for your review. We will be forwarding this information to management for review!
Reviewed Sept. 28, 2014
The men who work on my yard are extremely professional, friendly and helpful-- always taking time to answer my questions. Communication, indicating when my service will take place, is great. I always receive a call and the service takes place as reported.
Hi Sharon,
Thank you for your review. We appreciate you as a valued TruGreen customer!
Reviewed Sept. 28, 2014
Truly love the way my lawn looks, it is gorgeous. Trugreen always show up as promised and always leave a detailed account of the application of chemicals used. Love the service I receive. Thanks, Trugreen.
Hi Carolyn,
Thank you for choosing TruGreen. We appreciate your business.
Reviewed Sept. 28, 2014
We never should have left TruGreen. We returned to them this year and our lawn has never looked better. We won't ever make that mistake again!!!
Hi Carol,
We are glad to have you back as a customer. Thank you for choosing TruGreen.
Reviewed Sept. 27, 2014
My lawn looks worse than it did a year ago. I'm highly disappointed with the customer service. Promises made and never kept by the local supervisor who came to see what was my issue after numerous phone calls to the local office and threats to discontinue service. I was promised a few things like soil samples and a detailed plan of what was going to be done to my lawn to fix it. I would incur no new charge until I was satisfied with the service. Obviously this never happened and I was charged for service in September. Customer service reps were rude and condescending. I canceled the service. It's not worth the aggravation.
Hi Conchetta,
We were advised that you've been contacted regarding your concerns. If additional assistance is needed, please let us know. Thank you
Reviewed Sept. 27, 2014
He always is on time and the work he does is first class.
Hi Lloyd,
We're happy to hear how satisfied you've been with your lawn specialist and service. We greatly appreciate you taking the time out of your busy schedule to post a review.
Reviewed Sept. 26, 2014
I only used TruGreen for my trees and scrubs this year. The specialist always does a very thorough job of treating my trees and scrubs. The early spring treatment was late this year and I especially want my sycamore trees sprayed early to keep the fungus from affecting them.
Hi Garland,
Thank you for choosing TruGreen.
Reviewed Sept. 26, 2014
My lawn looks great.
Hi Anthony,
Thank you for choosing TruGreen
Reviewed Sept. 26, 2014
The lawn is now thick.
Hi Richard,
Great! Thank you for your business.
Reviewed Sept. 26, 2014
That I received the same quality of service that I am used to receive; which made me continue with TruGreen.
Hi David-
Thank you for posting your review. We appreciate you as a valued TruGreen customer.
Reviewed Sept. 25, 2014
I paid $49.00 for 5 treatments to our garden which is 40x50. The first application was done and it was stated that they sprayed 72 gallons of a substance on 6000 square feet. Impossible.
Whatever was sprayed did not work as the infestation did not go away. We called for the second treatment and have been ignored for a week. We finally got a call from a guy who said he will look into the problem and get someone out to the house sometime next week. I just now received a call from someone who said they could have a man out to the house on Wednesday. I explained that Wednesday is not a good day and could they reschedule. That seemed to be a problem so they would have to call me back in a day or so.
When I explained that I have every intention of filing a civil action against Trugreen and have their representative tell a Judge about the problem they decided that perhaps someone else could call me back. This is a pure case of "The Walnut is moving so fast I lost track of the Pea". I am sure that I will never hear from this company again unless it is to tap dance with someone and I am not about to do that.
Hi Larry,
We would like to apologize for the issues that you've outlined regarding your TruGreen account and service.If you could please provide your address/acct number and we will forward information to management for review.
Reviewed Sept. 25, 2014
It's way too early to assess the results of our recent fertilization/weed control because the application was done about an hour ago, but Michael ** could not have been more friendly or professional. He answered all of my questions to my satisfaction. We'd be happy to have him back!
Hi David & Carol,
Thank you for your business. We will make management aware of your request.
Reviewed Sept. 25, 2014
Tru-Green has made a wonderful difference with my lawn, trees and shrubbery this year. I was pleasantly surprised with the beautiful health and lush green color and general health of my lawn this year. The Tru-Green professionals are so knowledgeable, professional and kind. I can't say enough about the experience I've had with them over the last couple of years. The only improvement I could suggest is when service is being conducted, the professionals should take care to avoid ornamental lawn items such as solar lights not to uproot or damage in the process of their service call. I must state, that this occurred when a substitute provided service, not my regular professional.
Hi Yolanda,
Thanks you for your review. We appreciate your business and also your feedback.
Reviewed Sept. 25, 2014
I met your Tech, Tommy **, recently and discussed the condition of my lawn and shrubs. I appreciated Tommy's comments and taking the time to talk with me. I am very satisfied with TruGreen at this time. Bill ** takes care of my trees and shrubs and has offered helpful comments when he is here. Good work by Bill as well as Tommy.
Hi Mike,
We certainly appreciate the time you took out of your busy schedule to post your review. We will be sharing your review with the management team at your local branch. Thank you!
Reviewed Sept. 25, 2014
As usual, Craig was prompt and thorough. He is one I trust to do his job well.
Hi Ray,
We certainly appreciate the time you took out of your busy schedule to post your review. We will be sharing your review with the management team at your local branch. Thank you!
Reviewed Sept. 24, 2014
TruGreen is a great company and they do a great job. I'm very pleased with their work.
Hi Francina,
Thank you for your review. We appreciate you as a valued TruGreen customer!
Reviewed Sept. 24, 2014
Your service is always very professional. Love the follow up sprays if needed!
Hi Dawn,
Thank you for your business.
Reviewed Sept. 24, 2014
Efficient, great service, very courteous.
Hi James,
Thank you for your review. We appreciate you as a valued TruGreen customer!
Reviewed Sept. 24, 2014
TruGreen has done an exceptional job reviving my Arbovites. I have approx. 120 of them as a natural fence around my yard and they were being devoured by insects until I called TruGreen. They seem to be fuller and greener after each treatment.
Hi David,
Thank you for your review. We appreciate you as a valued TruGreen customer!
Reviewed Sept. 24, 2014
I am very pleased with TruGreen's services. I find them to be honest, dependable, reliable, conscientious.
Hi Arnold,
Thank you for allowing us to service your lawn/trees and shrubs. We appreciate you as a valued TruGreen customer.
Reviewed Sept. 24, 2014
Excellent service, reliable.
Hi Glenn,
Thank you for your business.
Reviewed Sept. 23, 2014
Looking real good and professional! No complaints at all. The specialist is always courteous and friendly, and always on time! The overall price is not bad either. Would recommend it to anyone!
Hi Wendell,
We appreciate you as a valued TruGreen customer. Thank you.
Reviewed Sept. 23, 2014
My experience with TruGreen and specifically James ** have been excellent! They have taken very good care of my yard and have always responded in a positive way to any concerns that I have had. My yard has look the best that it has this year. Their rates are reasonable and I would highly recommend them to anyone.
Hi Jim,
We're happy to hear how satisfied you've been with your lawn specialist and service. We greatly appreciate you taking the time out of your busy schedule to post a review.
Reviewed Sept. 23, 2014
We have used your service for many years and the lawn always looks good.
Hi Rob,
Thank you for your business.
Reviewed Sept. 23, 2014
Customized Lawn Plan - Per Doreen **, she requested TruGreen to set up a free aeration and seed for the lawn. The reason for the thinning in the lawn is due to different varieties of grass that are not a hardy type of turf. By doing an aeration and seed, this will help introduce good varieties back. Visit: 16 Sept 2014.
Hi Nancy,
We're happy to hear how satisfied you've been with your lawn specialist and service. We greatly appreciate you taking the time out of your busy schedule to post a review.
Reviewed Sept. 23, 2014
Trugreen always has the most knowledgeable people. Any time I ask a question they always have an answer for me. They are courteous and caring people. If I have any problems they address them as soon as possible. The year discount helps us to maintain a good looking lawn all year round.
Hi Thomas,
We appreciate you as a valued TruGreen customer!
Reviewed Sept. 22, 2014
My technician is thorough and very nice. I am satisfied with the service so far. I hope to have the best yard on the block next year.
Hi Mike,
Thank you for your business. We look forward to continuing doing business with you!
Reviewed Sept. 21, 2014
My lawn has looked very nice all summer long.
Hi Paul,
We appreciate you as a valued TruGreen customer.
Reviewed Sept. 21, 2014
TruGreen's services have resulted in a beautiful, green, healthy lawn that my neighbors envy, and that my family and I love!
Hi Maria,
We are happy to hear that you are satisfied with your lawn service. Thank you for choosing TruGreen.
Reviewed Sept. 21, 2014
My yard has gone from terrible to wonderful in a year.
Hi Megan,
Thank you for your business.
Reviewed Sept. 21, 2014
Like doing business with them. Good with communications.
Hi Patricia,
We appreciate doing business with you as well. Thanks for choosing TruGreen
Reviewed Sept. 21, 2014
Paid for 7 applications, have received 4. Will I be refunded any money, credited anything to next season or will I receive 3 more applications before the snow flies.
Hi Brad,
Your account shows that you prepaid for 6 applications. You have received 4 applications. You should receive the remainder applications this year.If additional assistance is needed, please let us know. Thank you
Reviewed Sept. 20, 2014
Our front yard is looking much healthier. The backyard looks amazing. I appreciate the friendliness of anyone I speak to on the phone.
Hi Julie,
We appreciate you as a valued TruGreen customer.
Reviewed Sept. 20, 2014
Came across a service tech treating a lawn and talked with him a few minutes. Said he would swing by in an hour or so and discuss my lawn. His name was chuck and he was great.... gave me advise on a few things and suggested since my yard is in very good condition to go with a standard package since I was already in the process of aerating the lawn and overseeding. Told me to call and he would be out next week to fertilize and spray for weeds. Wow... what a great guy.
And then I called customer service to set up my service. The guy on the phone either had ADHD or sucked at his job. He couldn't find where I lived on google maps because HE didn't LISTEN TO A THING I WAS SAYING! When he finally figured it out I TRIED to explain what Chuck had said yet HE seemed to know better having NEVER LAID EYES ON MY LAWN and started with the up sell. He AGAIN didn't listen to a thing I said when I told him I had just aerated and over seeded my lawn and said something like "well with THIS program we can come out next week and aerate your lawn and seed it." I tried to cut him off as his blatant disregard for listening was evident. I said never mind as he was blabbing away about another special deal he could offer me and hung up. Instantaneously the phone rang back. I didn't answer nor have I answered the other 20 calls from this **. He had an easy sale and he blew it. I will Not be signing up with this company regardless of how much I appreciated chuck.
Reviewed Sept. 20, 2014
Everyone does a great job, my yard and trees have never looked this good!
Hi Michael,
Great news! Thank you for choosing TruGreen.
Reviewed Sept. 20, 2014
Everyone has been very pleasant, and what they do seems to help my yard quite a bit. I requested special attention to some weeds in one part of the yard, and I can see they are already dying a few days later.
Hi Bonnie,
Thank you for choosing TruGreen. We appreciate you as a valued customer!
Reviewed Sept. 19, 2014
Started my 1-year service this year, yard needed it. Fire Ants and Dallas grass was getting out of control. As of last weekend, yard was looking really good (9 months of service). I'm a corner lot so I get a lot of traffic and my neighbors complimented on how my yard looks. That all changed after treatment on 9/23/14 this week. When I came home on 24th 80% of my yard (Bermuda) was burned brown. I went to their support page, explained what had happened, listed the treatment type and quantity per GAL etc. Stated I have pictures showing where they sprayed and where they didn't based on the damage, it's very obvious. Heard nothing, today Friday I called them they were very concerned. Said they would have a technician inspect my yard in 3 business days. Stay tuned, unclear if my yard is completely ruined or if it can be salvaged. We will see if my rating goes to 1 or to 5 depending on the outcome.
Hi J,
We were advised that you've been contacted regarding your concerns. If additional assistance is needed, please let us know. Thank you
Reviewed Sept. 19, 2014
I've been very happy with the progress of my lawn. It is far from where I want it but so much better than when we started. The biggest problem I've encountered with TruGreen is the communication from office to technician. The poor technician cannot do what he's not been informed of. We had a rocky start but TruGreen made every effort to keep me coming back. I met Eric, the technician, only once very briefly and he seemed very friendly and ready to go.
My priority and TruGreens has not always matched, I am more concerned about eradicating weeds... that nasty creeping charlie and broadleaf. TruGreen is all about feeding/maintenance. In the past my neighbors have commented on the time I've spent yanking up bags of creeping charlie... to no avail. It absolutely makes me crazy. If TrueGreen accomplished nothing more than eradicating this beast I'd consider their service a huge success! I am very happy with the service and communication. Now if they can just pass along what has been discussed that would be most helpful.
Hi Debbie,
We appreciate you taking the time out of your busy schedule to reach out to us. I would like to apologize for the problems that you have outlined in regards to your TruGreen service. Management will be made aware of your concerns.
Reviewed Sept. 19, 2014
The specialist was excellent - friendly, knowledgeable, efficient. When I mentioned some weeds, he took special care of the problem. With the rain and service the lawn has looked the best it has in years all summer long. The computer notifications are much appreciated and the calls beforehand are great. They allow me to try and see the specialist if I have problems.
Hi Lee,
We greatly appreciate you as a valued TruGreen customer!
Reviewed Sept. 19, 2014
My specialist was knowledgeable, friendly and professional. Rings the bell and introduces himself and explains what he will be doing that day. Readily answers my question about some black areas in my lawn and explained why they were there and what would happen to them. So far I am happy with the service and am looking forward to reaping the rewards of a rich green lawn.
Hi Laurie,
We're happy to hear how satisfied you've been with your lawn specialist and service. We greatly appreciate you taking the time out of your busy schedule to post a review.
Reviewed Sept. 18, 2014
Dug holes (plugs) in lawn...several inches apart...seeded... Left instructions how much and how often to water in the next few weeks...
Hi Charlene/Glenn,
Thank you for allowing us to assist you.
Reviewed Sept. 18, 2014
Great, webworm bad this year.
Hi Van,
Thank you for your business. If you need any assistance feel free to give us a call.
Reviewed Sept. 18, 2014
We are very happy with the service that we have received thus far. Always there when they say they will be there and they keep us informed on the services they performed. Our yard was a mess before. It was overgrown with weeds with dead patches everywhere. Now our yard looks the best it has ever looked. Thanks!
Hi Donald,
We appreciate you as a valued TruGreen customer.
Reviewed Sept. 18, 2014
The specialist are second to none. All have been professional and very helpful.
Hi Chuck,
Thank you for choosing TruGreen.
Reviewed Sept. 17, 2014
TruGreen sprays my bushes & shrubs to maintain their appearance & keep the critters away. They do a great job & I really appreciate their work especially since I am a senior, handicapped & a widow. The workers are very professional, on time for my scheduled appointment & their smiles brighten my day.
Hi Barbara,
We appreciate you as a valued TruGreen customer.
Reviewed Sept. 17, 2014
We are satisfied with our lawn service. When we have a problem or concern, you reply.
Hi Bonnie,
We certainly appreciate the time you took out of your busy schedule to post your review. We will be sharing your review with the management team at your local branch.
Reviewed Sept. 17, 2014
We have been using TruGreen for a number of years now and have been happy with their customer service representatives and the service personnel that come to the house.
Hi David,
Thank you for choosing Trugreen.
Reviewed Sept. 17, 2014
TruGreen has taken care of my lawn for many years. They have kept my expenses low. The agent is always friendly and helpful, and answered all questions that I have ask. I have no complaints.
Hi Kyle,
Thank you for providing your feedback. We appreciate you as a valued TruGreen customer.
TruGreen Lawn Care Company Information
- Company Name:
- TruGreen Lawn Care
- Website:
- www.trugreen.com
