TruGreen Lawn Care Reviews

The lawn looks much better already this year than last year. Our specialist comes when he's supposed to and is on time. He was very friendly and professional and did his job completely and quickly. He seemed to know just what the lawn needed and it looks so much better already. I think we are getting our money's worth. The specialist even remembered to close and lock the gate to the backyard without our having to tell him and that is very important to us as we have 2 very small dogs which cannot be allowed out of the backyard due to the busy nature of the road on which we live.

Only negative is that the weed killing product does not control all types of weeds. Most but not all. Application schedule is very reliable and they will come back to reapply application if a heavy rain occurred after application and the product was leeched into the soil.

All lawn service companies depend on their service technician to satisfy the customer. The young gentleman who handles my account is a 5 star performer & TruGreen should ensure that they hold onto him.

I am looking forward to healthy, beautiful shrubs and tree. I hoping for robust plants without insects and diseases. Thanks for your help to achieve that goal. I am tired of puny, sickly plants with diseases and bugs. I wish you would care for ornamental grasses and rosemary.

TruGreen has taken care of my yard for over 2 years. They have done a good job keeping my grass in good health. The two most recent services were done by Johnie who had great attention to details while working on the grass.

We were scheduled for a mosquito treatment last Friday (we have prepaid for all of the mosquito treatments) May 19th. We rearranged our schedule in order to receive this treatment. By 5 pm no one had showed up. I called and they said someone would still come, they work until dark. No one came. I called again Monday to complain, they said it had been unscheduled for some reason. I said "Well it needs to be rescheduled." I have heard nothing since...

Clean, quick and thorough service with immediate results favorable to my yard. Using this service minimized the risks that I use to take when I managed my yard maintenance. Now all have to do is trim the grass and keep the lawn watered. It looks great!

Last fall my wife contracted with TruGreen to service our yard. The front yard has always been a struggle, but the back yard has always been great. After scheduled visits from their technicians, spring came around and we noticed several areas where the grass was no longer growing and we now had this strange new grass growing in the front yard. We have lived here almost 18 years and this is the worst the yard has ever looked. We stopped all service and requested an on site visit from a supervisor. After 2 months we cancelled contract, then magically a representative called. We informed them we no longer wanted their service. The neighbors on both sides of us have beautiful lawns, so this was no disease as technician tried to claim, and where did the strange new grass come from?

Have given this company a chance (almost one year) and have a worse looking lawn than when I started. Have complained and received return visits but still lawn has weeds and now we have a mole or something tunneling in the yard. Have a huge dead spot where the lawn used to look lush and green 5 days after they sprayed but the weeds in that dead grass spot are still living. Was promised a call back from a manager and it's been over a week and no manager. Tech wrote that it was due to the drought we are in - but just on the other side of the property line there is a city owned park that does not have a sprinkler system and it has greener spots than I do and I run my sprinkler system and am paying a company (TRUGREEN) to ensure a green lawn. It has been a waste of money and time trying to get satisfaction.

The gate to the backyard was left open. Fortunately, we discovered it before we let the dog out. Our neighbor spotted it and warned us. Otherwise, everything else was fine. I don't like to nitpick, but please help us out and leave the gates closed.

Jeremy ** is a asset to your program. He look over my lawn. Gave advice on what to do on areas that weren't in good condition, I was very pleased with that. I had your program 5 years ago. It was great in improving my lawn at that time. I believe it was fella named Paul. Also your program works.

I subscribe to the year round service and have for years. My lawn is one of the best in the neighborhood. People stop when walking by and comment on how thick my grass is. I also use the tree and shrub service and find they are disease free. It took about two years to get my lawn in the shape it's in now. I also think it's better for the environment because they do not over apply chemicals or store them haphazardly.

I am pleased with the overall appearance of my lawn. Although I did not meet the technician in person last visit, he did write down a few comments. One that my lawn mower blade was dull and that is why I get brown tips on my grass. I have since sharpened my blades and the brown tips have gotten noticeably better. I do take issue of two other comments. One that my lawn is heavily compacted. Last fall I rented a power aerator and made several passes in both directions over the entire lawn. This was one of your recommendations. The other was that some brown spots were caused by pet urine. I do not own a pet and my neighbor's dogs do not venture in my yard. I am just curious on how he arrives at his assumptions. Does he test for these things or are they just opinions. Overall I am pleased with the service and how well my lawn has responded to your treatments.

Brian ** has been doing my lawn for years. He does a great job and is always very courteous and helpful. He is always good about telling what needs to be done to keep the lawn looking good. He takes care of my lawn very efficiently.

I just had my first application done and the technician was great, explained the process to me thoroughly and what I should expect in terms of results. He also gave me tips on what I can do to help with the process. I was shocked by the cost as it was much cheaper than I expected it would be and how friendly everyone has been.

I am absolutely Happy with the TruGreen Service. Starting using them last October, my lawn was a mess covered with weeds, barely any grass. We are now the best on my street. TruGreen Professional are truly experts in their field. My neighbors even commented of how great our lawn looks, so green. They are very attentive to our concerns, they do not hesitate to act. Greatly Recommend Them!!! Totally Satisfied!

We had a year contract with TruGreen a couple of years ago. They showed up and put out weed killer or fertilizer from time to time. The fertilizer helped and maybe the weed killer worked somewhat but that is not the real complaint. A few months after the last treatment, we noticed a grass we had never seen in our yard popping up here and there. Didn't think much about it at the time but with the spring rains it has exploded. Areas that were solid Bermuda grass has this stuff all in it. I highly suspect that one of the fertilizer treatments was loaded with some sort of fine fescue seed and now my yard is covered in a grass that I don't want. Some got over in my neighbor's yard and I don't think he is going to be happy either.

Lawn is looking good and he advised that I cut it a bit longer in order to get rid of the Creeping Charlie. If this doesn't work then he advised on a service call to specifically treat the Creeping Charlie. He was friendly, knowledgeable and professional. In the past, I have had problems with changing the day of treatment.

This is very simple. I had an established lawn service for over a decade. I made the giant mistake of giving into the TruGreen salesman who offered a lower price. This was a little over a year ago. In that time period, TruGreen took a beautiful lawn and destroyed it. My lawn is nothing but weeds now. I have been calling and complaining for over 3 months. I have been lied to countless times. It is crystal clear their technicians have no clue what they are doing. I am being harassed by my homeowners association about the condition of my lawn. I was told for over a month that someone would be contacting me and visiting my property to review the issues. I was called ONCE by a guy named Tim who said he was coming out the next day. I never heard from or saw Tim.

Our lawn looks amazing. We have neighbors on the west side that have a patch of clover and dandelions covering their front lawn, there is a distinctive line between the edge of their lawn and ours. The neighbors on the north side of us use another company to fertilize their lawn and spray for weeds and their lawn always looks burned when the company leaves, not to mention the smell. I have been pleased to notice that our lawn doesn't have the chemically smell or a burnt look to it when our specialists leaves. We are not usually home when they come to our house so they leave their notes on the door. I like getting a paper version of the service so I can review it when I get home. It's available online too, however, I rarely go into my account online to check the service notes for each visit.

We bought our home 3 years ago and our yard/grass was mostly creeping charlie, dandelions and clover. We started using TruGreen just last Spring, so, we haven't actually used them yet for an entire year, but our yard already looks so much better! There are still dandelions, but compared to what it was last year, it really looks great! No signs of creeping charlie yet, either! We're hopeful that with a little more time, all the weeds will be gone and our yard will look just amazing. I've only spoken to the specialist a few times, but when I did, he was very helpful and professional.

I walked out to my truck at 8:30 am to start it, and the TruGreen truck was parked out front. They were prompted, and the service tech stopped from treating lawn to say good morning! He also asked if I had any questions regarding lawn. Their representation is very orderly and clean. They are specific about what they do! My lawn is free of weeds and with a lush dark green color for a lawn! My neighbor and I are the only two on our block that uses TruGreen, and it shows no other lawn comes close to the rich look! The value is worth it! I've tried store bought fertilizers and. Ever got this results!

I am happy with TruGreen. The specialist always leaves tips on what to do and sometimes I listen depending on what it is I want done. My lawn looks good so far this season. It is very easy to schedule a service. The monthly payment is a little high but that 's okay as long as my lawn keeps looking as good as it do. I will always keep TruGreen as my lawn service specialists. Never again will I leave and go to a competitor.

I am beyond upset with TruGreen. I pre-paid for my front and back lawn. My back lawn never gets service. I would like a refund. TruGreen cannot make up the service that has been missed on my backyard. I am tired of this.

I have called twice about all of the weeds in my yard since TruGreen took over for Scotts Lawn service. Both times I have been told that the hot weather will kill the poa annua weeds that are everywhere. I don't pay for hot weather, I pay TruGreen to kill the weeds that they did not prevent coming up. As soon as I find another Lawn service, I will switch. Never use TruGreen. My neighbors have already canceled with them.

The yard has improved greatly over the years with TruGreen's yard service. Have been a customer for at least seven years and each year the yard has made good gains. We have even used TruGreen's services for our shrubs and trees.

I am an angry customer of TruGreen. My complaint goes back months, even years. In the fall of 2016, I chose not to aerate my backyard because of the drought. I planted Rye grass to hold the dirt in place because I literally had very few sprigs of grass although I watered several times last summer. The Rye grass came up beautifully and my yard looked good throughout the winter.

The tech that came out to do the initial service was friendly, courteous and answered all my questions that a new customer would naturally have. He explained all of the different applications and their timing. I felt good that this was and will be a good value for the money.

I have been a customer of TruGreen since 2004. I hired TruGreen to take care of my 3 acre lawn, so I did not have to. The last 2 years have been a nightmare to get my lawn serviced in the spring. In 2016, April and May I made 14 calls to the Waukesha Wisconsin division to get my service started and it was late May when they finally showed up, only after I talked to at least 10 different people. I heard everything from the new computer system is not working, to "We currently do not have large enough equipment to do your lawn." Funny thing 3 neighbors have TruGreen and they got their lawns done in early May!

I have used TruGreen now for 4 years. My initial contact was to address an aggressive Creeping Charley and Wild Violet infestation that I could not eradicate over the years myself. The representative assessed the yard and suggested a plan to address those T2 issues and an overall lawn care program. The Creeping Charley and Wild Violet issues was 80% eradicated the first year and totally eradicated by the end of the 2 year. I was also very happy with how the general condition of the lawn had also improved. So, I continue to use TruGreen.

Booked, paid for 5 sprays, goofed up appointment date, called 3 more times before someone finally set up correct appointment. Then they came out and the driver was given wrong information and could not do the spray because my lawn was too big!!! Really, they said they were looking at a satellite picture of my lawn when I booked it. $300 later I cancelled! They need to get their act together and stop with the national phone center and no way to get a hold of personal business spraying. Now I have to find another company... TRAIN YOUR EMPLOYEES IF THAT IS POSSIBLE. I own a business and if I gave as poor of service as they do I would be out of business.

We signed up with TruGreen 8 months ago. I suspect we were overcharged for service from the beginning. The 800 number seemed to have our lot square footage and I think- but do not absolutely know- that we were charged on that. Problem, we leave about 20 to 25% of the lot natural and wooded and that area is never treated. After 8 months, the yard looks the worst it has EVER looked. We have weeds we never had before this year. Spring brought us LOTS of blooming weeds and I have the pictures to prove it.

I have never experienced such poor & unresponsive customer service in my 71 years on this earth. Despite no manager showing up this past Monday as promised & killing my entire day waiting, I never got a return call after trying to reach him many times. I was going away Monday for my wife's birthday & was promised a tree & shrub treatment by 10 a.m. No one showed, so I called and was given the service technicians phone number and was told in addition that they would message him. He claimed he received no call (his phone was not answered, had no voicemail). He said he received no messages from the office as I was told happened twice.

Recently TruGreen came & took care of my lawn -- and my trees & shrubs. The voicemail from "Trudy" stated when they would be here, and then on that day, they came. Always dependable. If the weather was not right, and they could not come, they don't forget, and they will call again & Trudy would give the new date & time. Their techs are very nice (that's when I get to see them -- I'm not always there), and they are very thorough in their work.

The specialist was timely, courteous and efficient. I appreciate the care and attention given to my lawn. He is very thorough and responsive to any concerns and/or suggestions I might have. My lawn is excellent, admired in the neighborhood, and a credit to the services of TruGreen.

I had discussed scheduling with a TruGreen regional manager moving applications to Thursday or Friday. My grandson mows our lawn on either Tuesday or Wednesday and applications on those day would be lost by the mowing. Future applications are being moved to Thursdays. Very good response to my request. The last application was done professionally. Juan ** knocked on our door but we knew it was TruGreen and didn't answer the door. Mr. ** went about his job applying the fertilizer and broadleaf control in an expert manner as expected.

Aeration and overseed service performed last fall to remove bald lawn patches. Patches are still here in spring. Made 4 phone calls requesting someone to visit site and repair or advise next steps. This has occurred over 4 weeks and every week they promise resolution but no one Ever shows up.

I went online hoping to gather pricing without having to talk to anyone. The minute I entered my info, my phone rang. A TruGreen sales rep. After getting quoted for services that I had to remind her I didn't want or need, I told her I needed to think about it and if she wanted me call her back to give me her name and number. She got extremely aggressive, abrasively telling me that I won't find services for less anywhere and that they would customize the service for my price range. I told her, "I am interested but need to call back so if you want me to call you, give me your name and number." She got really mad at this point and told me that all she needed was my credit card, I just hung up. Too aggressive for me. We sign with a local service for 1/2 what they wanted for the same service.

I hate hate TruGreen, Greensboro NC... Boycott. Do not use TruGreen for your lawn care. They will scam you and take more money from you without approval of their lawn services. I have a complaint and awareness, I want everyone to know how horrible and dishonest I was treated by TruGreen. Please be aware and read this complaint. TruGreen is a scam.

I was not home when the TruGreen technician serviced my lawn, but when I got home, I noticed the TruGreen's note tied to my front door with what was done to my lawn and several recommendations s/he had for me. The TruGreen service, coupled with the recommendations given and acted upon, make my lawn "the best on my block".

We have been very happy with the results of TruGreen Lawn Care. Our neighbors are even telling us how great our lawn looks. Our lawn specialist listen to our concerns about our grass being overrun with weeds. Thank you TruGreen.

We have used TruGreen for 6 years. We are very pleased with their service. Our lawn is lush green, has no dandelions in the spring, and appears thick with grass even in the low moisture weeks of the summer. They notify us in advance of their coming, leave a note with what they did when finished. We trust their knowledge of when to come again and we are not disappointed. We pay in advance to take advantage of the discount. We have had several different specialists. We were displeased with the service and care taken by one, but with kind complaints, he was removed from our service. Thanks, TruGreen.

I got the TruMaintenance Lawn Service for a year. I was home when the Tech came. He did not ring the doorbell, but knocked so quietly none of us heard him, including my dogs. I noticed on my monitor screen a piece of paper at the front door. When I retrieved it, it was a receipt from TruGreen stating what had been done and what was used.

Both of our neighbors have lawns filled with creeping charlie but we have TruGreen service and have none in our yard. The specialists have worked really hard to keep it out. Our lawn is beautiful. If you have trouble with this terrible weed ask TruGreen for help!

Our yard has an huge amount of the thistle (a prickly weed) in it. Do your treatments completely eliminate this weed? It is very unsightly and extremely difficult to keep up with. Also, it appears that two ornamental beds were not treated.

Right off the bat, I was impressed with the person that performed the treatment. Someone happened to be at the house when he came, and the TruGreen tech answered every question we asked. He said he treated every square inch of the property and that we should expect to see results within a few day and we did! He reminded us that if we weren't satisfied, just to call and he would come back out. We are in the process of trying to establish our lawn and so far, things are looking GREEN! The grass is coming in thick and lush. The weeds and crabgrass are all turning and hopefully with this 2nd treatment, we'll see even better results.

TruGreen provides strong communications. I appreciate the written communication feedback as to steps were taken by TruGreen on each visit and the recommendations that are provided to improve my lawn. I also appreciate the call prior to each service call to assure that all of the lawn is accessible. I give TruGreen an A on communication.

When I signed up with TruGreen, they told me I would be paying approx. $58.00 for services rendered every 4-6 weeks. From 4-10-17 to 5-10-17 they will have charged me for 3 applications ($58 each). What happened to every 6 weeks. I find this to be false advertisement. I am so disappointed with them. My suggestion is that you find someone local and work out a plan. Funny thing is, I had this same service 5 years ago. I was hoping they changed their work ethic, but I found out the hard way that they have not changed at all.

I use to treat my lawn with store bought lawn food. And over time the lawn was diseased and browning in many areas. After signing up for service with TruGreen my grass appearance, color and thickness was quickly noticeable. The cost of the yearly TruGreen service for my lawn actually cost me less than when I purchased and feed my grass on my own.

When they were to sell the service phone calls every 5 minutes, after signing us up no one want to answer the call, no one shows up for service every time you call CS. You get a lady give you a song and a dance. Please save the headache and call a local business, they need your support more than these multi million dollar corp. Thank you.

When I signed up for this service it was face to face with the TruGreen salesperson. I specifically said the reason I have not used this service in the past is that I am not comfortable with any lawn treatments in the backyard - when I signed up for this service I SPECIFICALLY said front yard only. The rep understood - and signed me up for this service for the front yard only.

My specialist is OUTSTANDING... he is professional, proficient, and polite!!! HE always answers any questions that I have, and answers them thoroughly. My lawn has improved very nicely and I am very happy with it. Thank you to my specialist, and to TRUGREEN!

It is early in the lawn care process provided by TruGreen but I know from last year’s experience they are magnificent. My lawn came back to life and my domestic animals did not suffer any reactions to the chemicals they used. I am satisfied and I know that this 2017 spring/summer will exemplify the same.

I have used several lawn services. Most recently Scott's. In EVERY case I have made it clear that the hire is only for one year. I quit TruGreen several years ago when my lawn showed no improvement. Evidently Scott's sold out to TruGreen and they showed up recently for a treatment stating that my service was automatic. I asked the guy to leave before he began a treatment. He did. I was then billed for the treatment which didn't happen. Spent time on the phone denying that there had been any treatment. She kept after me. I answered the same question, "No" several times. These people are weasels. No notice management had changed. No warning they were coming. Lots of silliness about how I had a contract even though owners had changed.

I have been very satisfied with TruGreen over the past two years. When we moved into this house four years ago the lawn was thin and covered with weeds. Now we have the nicest lawn on the block. The last visit was like every other experience. Very friendly and courteous service. I look forward to a long lasting relationship with TruGreen and a great looking lawn.

I have been very pleased with my service from TruGreen. Renardo is great to work with and I look forward to our teamwork to keep my lawn looking better and better. He has taught us a lot about how to maintain a FL yard.

My lawn has many different types of grass and weeds. Since I have been using TruGreen my lawn is easier to mow and looks beautiful, I can actually walk on it with bare feet. I get so many compliments on my yard and it is all because of TruGreen.

I have had TruGreen services since the end of 2015. I opted for TruGreen to begin service on a better than average yard. The yard continued to look good until a freeze which hit in Jan 2017. I started to call them for "touch ups" after I noticed that my yard was still looking brown (even after the neighbor's yards were getting their color back). They came out to touch up and the yard was progressing (still at a slower rate than other yards) so I gave the yard a chance to catch up. Was noticing that I was having more weeds than normal so I contacted them again to return for a touch up.

Have always been pleased with our service and the specialists who come out and always speak with me and answer all questions I have. Several of our neighbors use this service as well and their yards look as beautiful as ours. Would recommend TruGreen to my friends.

My lawn has never looked better. Every year since using TruGreen, the lawn has looked very good. Their expertise has been very accurate and adjustments to conditions has been successful. A reasonable cost for the year. I do like a nice lawn. Recommended!

TruGreen promises you a green beautiful lawn with no weeds, but all I have is weeds. They have been servicing my lawn for about 3 years, because I had got into a contract with them for that long. All their promises are never met. So don't believe this Company. My yard is always with weeds, and all these guys come in is to try pushing for more service add-ons from them, while they can't keep up to the promise they already made.

I noticed the service costs have gone up again. I would think that out of courtesy someone would advise us of the cost increase vs. seeing an increased charge on my auto-pay. Overall service and quality has been quite good.

Service is always great. However, this time it was exceptional. The service technician came to apply fertilizer in the morning, but I told him that they would be cutting grass shortly. He rearranged his schedule to apply the fertilizer after the grass was cut. It is hard to find service like he offered. Thanks.

When initially contracting with TruGreen to provide service for my lawn I provided specific instructions that I didn't want to have my bill automatically deducted from my checking account. Additionally, I was told my first service would be 50% off. Upon receiving the first treatment, my checking account was debited for 100% of the charge, not the 50% offered. After contacting the company on two occasions, they said they would provide a credit to my account which took about 10 days. The day after the credit was processed I received a bill in the mail for the 50% charge. I immediately contacted TruGreen and was told they would correct this erroneous billing.

Never had their service that's how bad they are. I called him on a Friday. Was quoted a price and I said OK and we can only do it on a Tuesday so I was told this would be the first call on Tuesday. Waited for a call on Monday never got a call. It was around 10:30 in the morning I decide to call TruGreen and I was told that our appointment was on a Thursday and I told the gentleman that we only can do Tuesday. He said that he would have a manager give us a call. Unfortunate hour and a half went by no manager gave us a call. So I called back and I was told that this appointment will not be taking place today and he said, "It may tell me the manager would not get back to me for 24 hours or 48 hours."

The Lawn looks good except for a few remaining Dandelions. The service people are always prompt and clean and give me suggestions on my bill. I have no complaints. I get lots of compliments on my lawn.

Homeowners are responsible for their property and the care thereof. TruGreen provides the service and professional assistance for the individual homeowner to care for and protect their investment. Street appeal is foremost in having and maintaining a healthy, well cared for lawn. Problems may arise, but calling TruGreen will generally alleviate the problem. Listen to and follow the representative's advice.

I've had TruGreen for 2 years to service my lawn after I put new Zoysia grass turf. The 1st year it looked good but this year I have weeds, bare spots. I called them to sent out a supervisor and the tech came out instead and try to sweet talk me into let them spray again. The only thing he did was applied nitrogen fertilizer and pre-emergent weed control. Still have weeds and crabgrass, no Zoysia grass, and a lot of bare spots. They never took a sample of my soil to see what it needed.

The technician on site for the first application by TruGreen, Ron **, walked the property with me and listened to my concerns and the problems I had with the previous lawn maintenance company. He explained what he would be applying, how soon to expect results, and we talked about my mole/vole problem that I have been trying to cure for many years. We had a great conversation as we walked through the property. He got to work and thanked me for my business when he was done. Here it is a few weeks later, and I would guess that 90-95% of the weeds have perished. The lawn is greening up, getting thicker. Looking good! Of course the rain is helping a bit :). Thanks, Ron.

I tried TruGreen last year for the first time and at first the service was good and my grass looked good. Then I started getting bare spots and weeds, I contacted TruGreen and they sent the tech out to do a free application to fix it but no changes. In fact it got worse. I had a manager come out and see the yard and he had the tech come back again for another application that was supposed to be free but I got invoiced for them both and had to call to get that fixed but still have bare spots and weeds.

I have 3 services with TruGreen for the lawn treatments, trees and shrubbery, and mosquito control. All representatives that come to the property are more than capable of their respective services, always take time to answer any questions and offer suggestions in order to keep the outside of your home looking the best it can be, especially since we are in a drought her in Florida. Very impressed!

The previous company that I used never took the time to explain any issues in my landscape. I appreciated that the TruGreen specialist did that. He pointed out some improvements that I could make myself without incurring additional cost. He also explained that they didn't fully spray the tree because he found a bird's nest there.

Philip did an outstanding job - His professionalism was remarkable. My lawn appears to have recovered from the stress of the cold winter and temperature fluctuations. I look forward to additional weed and fertilizer applications during the summer and fall in preparation for next year.

I met and talked to the last two specialists - Anthony ** and Damian **. Both were very polite and professional. They answered all questions I had about my lawn. My yard was looking pretty bad before I started using TruGreen services. Now I'm happy how it looks. It's better than most of my neighbors. I no longer have to worry about what kind of fertilizer or weed killer to buy.

Even though we typically are not home when services are done, the specialist always leaves us a very kind and informative note of what services had been completed. Our yard always looks amazing. No complaints!! We have used other lawn services in the past and have never had as good of results as we have with TruGreen.

The service is always good. You do not have to be around to have them do the lawn. We have gotten a lot of comments about how good our lawn looks. I like the fact that you do not have to do any of these things to the lawn. Your service provides this for us. I also like paying the full amount (option) for the following year so I do not have to worry about it throughout the year. The maintenance people are very courteous and considerate.

The service is overpriced. My lawn actually looks worse this year than it did last year. They utilize the unethical practice of automatically renewing your contract the next year without you signing a new agreement. I had to make 3 phone calls and send a letter before they reversed the charges on a service they did without notifying me.

My lawn is full of weeds. I called and a reapplication was scheduled - no charge. Today I received a notice that application was made. However we were home all day and security cameras showed no activity. Called TruGreen and agent said no application was made (even though email report said there was). There was no indication by agent that a service was being automatically scheduled. I suspect that had I not called nothing positive would have happened. POOR SERVICE.

TruGreen has been servicing my lawn for many years. This year the associates have not serviced the back part of my yard. I always remind the associate to service all parts of the yard especially since a different person comes each time. The associate "always" barks back "I read the notes," but if that was the case then all of my yard would have grass! I now have weeds instead of grass and it looks as though no one has ever applied any chemicals. I have tried to contact TruGreen through their website and only received an automated email asking for any further comments. I have called the Customer Service number three times in the past week requesting that a service manager look at our yard to better assist with its care.

I have this service in two home Scarlett. One in Delaware and one in New Jersey. My Delaware home had two applications by early April while despite calling several times for my NJ home there has been no applications until very recently. Having call the customer service center many times and being told the first application would happen any day now, it did not occur.

My yard never looked so good. My sister was visiting and specifically commented on how great the yard was looking as compared to those in the neighborhood. You can clearly see the edge line of my property but the contrast with the quality of the neighbor's yard.

I have never had the opportunity to meet my lawn care specialist, but he regularly comes and performs lawn maintenance for us. We have an ongoing issue with weeds on our side yard, which they happily come and reapply weed killer to every couple of months at no additional charge.

My lawn always looks great. The specialists that treats my lawn and insect problems are very experienced and professional. They are friendly, letting me know when they are here and leaving a receipt of exactly what was done and if there is anything that I should do to keep my lawn looking the best it can. I feel the cost of my lawn care is reasonable and it is very easy to schedule any other services I would like to have performed. I would recommend TruGreen to everyone who wants a great lawn.

My grass is green, a few weeds, but hopefully they will be killed off in future treatments. Rough start understanding initial service, but everything is ok. So far no issues with the exception of some weeds are still living, but hopefully they will be removed during an upcoming treatment.

They took money out of the account, no one ever came to the house after setting up two appointments. When we call the customer service, they want to act as if they're the customer and I'm the service provider. Literally they took our money and no service was given. I was forced to cancel service with them.

Our TruGreen technicians have always been great at taking care of our lawn, shrubs, and trees. They'll let us know what's going on, even if it's "unpleasant". As an example, we have an extensive row of Indian Hawthorn bushes that TruGreen has revived from near death but are not native to our area and do not winter well here. They were, however, cheap and "pretty" when the builders put them in place. Knowing that the bushes aren't native allows us to budget for replacements down the road rather than wondering why they're not doing flourishing. The honest approach - rather than trying to upsell more expensive maintenance packages we don't need - makes us want to keep TruGreen maintaining our lawn and recommending them whenever we can.

Trugreen does a good job. I like that you call the day before coming out so that I know to expect you. You always leave a receipt. I like that I don't have to be home when you come. The treatment really makes the grass green.

TruGreen delivers their services as true professionals: as/when promised, fast and efficiently. If there ever is a problem they respond quickly, and will promptly re-service your lawn if need be. They are good to tell you, or leave a note to inform you exactly what service was provided. I think the appearance of our lawn is a testimony to TruGreen's expertise!

We changed last year from Nature Scape to TruGreen, both our sons have your service and the results are awesome to both. At first the cost seemed high but after weighing everything we began your service. Every time the specialist has been extremely friendly, knowledgeable and seems to go out of the way to help or answer questions. We have been so happy that we informed our neighbor and she just signed up. We also appreciate the call ahead of time so we can mow, rake or do whatever.

cut and trimmed, and beautiful in Spring. My home has curb appeal, in that it's adorned with blooming geraniums, later roses, etc. I am proud of the look and like to keep it that way. But no matter how hard we try, the strip next to my beautiful driveway still has some weeds, particularly on the side of the neighbor's driveway.

Like a bad rash that you can't get rid of, this company is full of ABSOLUTE IDIOTS. I have been dealing with this company and TRYING to get rid of them for 3 years so I have finally decided to write a review. I did sign up with them a few years ago but after a few times of them leaving my back gate open EVERY TIME they were here, which allows my dog to get out at night. After I cancelled with them they continued to call me multiple times a year to see if we want our lawn done. Every "telemarketer" that called always promised to take me out of their call list. **. I think once you are with them, there is no way to get out.

We had an issue with our lawn service being performed the same day we had torrential rains. I contacted customer service and they immediately agreed the service should probably have been delayed. They watched the weather forecast, came out a week later and reapplied the needed lawn services. It was a no hassle experience. We will definitely continue to use TruGreen for our lawn service and recommend them to our friends. Great lawn service, excellent customer service. In the photos you can definitely see where our lawn stops and our neighbor's begins. A huge difference!

TruGreen total yard care. My lawn is starting to look good for spring and summer. The grass needs to get "greener". My shrubs seem to be doing well. TruGreen is a pleasure to deal with and I always pay for the year in one payment so that I can get the discount.

Our lawn is healthy and looks great. We love our lawn. Are very proud to be TruGreen customers. TruGreen provides excellent service at a reasonable price. We are extremely satisfied with our lawn and with TruGreen. David, our service representative is very prompt and does a great job.

I like the communication, specifically the call ahead that someone is coming the next day. I always let my landscaper know not to cut the grass until at least a day after TruGreen is performing a treatment. I also enjoy the details of the visit and the recommendations provided on the service ticket. Since starting the program in September of last year, I've gotten a lot of compliments on the yard, especially in the back where it has always been difficult to grow grass due to being so close to the river and being on a decline. My backyard used to be swamp after the rain with puddles, etc. While it still gets waterlogged, there's grass where there was once just weeds and moss. I've recommended TruGreen to others and told my story about the backyard as an example. Thanks!

Sold yearly lawn care service to me at a certain price but performed all applications in 6 months. At the end of 6 months they started billing me monthly. If continued with their service it would have cost me 2x the amount quoted for the year. Complained to the local office and no returned call. Called again, spoke to a supervisor. She could not fix the problem. I asked for the manager to call. Darin called back after a week and a half and left a message to call him on the customer service number. I called back and went through all the options to get to his office but he was too busy to speak to me. I waited a couple days for a return call from Darin which never materialized. I got tired of waiting and decided to change to WeedMan and happy with their service. Darin finally called back 2 and a half week later to resolve the issue however the frustration and problems I had with their service and customer care wasn't worth it.

I called TruGreen sometime around the end of March, beginning of April 2016, thinking I would be able to schedule someone to come out and take a look at my lawn with me to tell me how they could best help. I quickly realized that the people answering the phone are there to get you to buy a service over the phone and they are not interested in consulting first. I went ahead and paid for a full year's services in advance for the discount.

Procedure and application carefully explained. Jason ** was our Specialist and very knowledgeable. Recommendation made for Lawn. Also, indicated willingness to do follow-up if necessary. Particular attention to Creeping Charlie. Pleasant experience. We would recommend TruGreen to any potential customer.

Lawn was treated once and looks great. Hope it looks this good all year. I would recommend your service to anyone wanting a referral. I have the best looking lawn on our block I feel. I look forward to upcoming service.

My weeds are very healthy. I don't find acct. # on my statement nor order #. Who am I? An 83 yr. old widow, homeowner who would like to have my weeds killed. Perhaps it will happen before the end of this season... joy indeed.

Specialist was friendly, knowledgeable and explained the service to be provided. The specialist was well dressed and professional. The office staff worked with us to discuss pricing, frequency and expectations with no surprises. Lawn looks good. The specialist spoke with us before and after the service to make sure he had answered any questions we would have.

We have received many compliments on the appearance of our lawn. The specialist came on the scheduled day, rang the bell, introduced himself and on completion we had a conversation about lawn care. He was friendly, and professional. The job was well done and we have used TruGreen for a number of years both for lawn care and care of our irrigation service. We have been well pleased and consider that is certainly worth the money. In the past we have used other companies and done it ourselves but TruGreen is the best.

I had a very unpleasant experience after having TruGreen service my lawn for approximately 10 years. I always pay my bill on time. Overall, their customer service was acceptable, with a few issues that were difficult to resolve, but I would say I would have rated them a "3-star" over the years. My lawn looked good, but I have good soil and conditions. I used them because I did not want to remember what lawn care products to apply (and when to apply them). Easier to hire them, I thought. For the first 8 years, it was OK. The lawn looked good... I had a few issues, which when I told the service tech about them, he did not seem to give a hoot. Instead, I just got excuses.

There were so many weeds that had taken control over the winter that I had doubts if I would ever be able to reclaim our lawn. After our first treatment on March 22, the lawn started to look better. The technician arrived very early and had the job done in no time. Looking forward to more TruGreen care in the coming weeks so that the grass is the only green plant in our yard.

I have three negative experiences with TruGreen where I was schedule for my lawn to be service and on three separate occasions TruGreen failed to show up. One of the appointments was schedule on the fall on Friday and I was surprise they did not show up and after I call I was told they do not work on Friday during the Fall season.

I was a Scott's Lawn Care customer for a few years. OK service. TruGreen purchased Scott's last year and continued service without notification other than changing the name on invoices. I had two treatments performed by TruGreen 11/14/16 and 12/15/16. I now have several areas of completely dead lawn (mud) due to over application of product. Called TruGreen 4/10/17 and waited on hold for thirty minutes before hanging up. Used TruGreen complaint/communication online via their website. No response in four days.

TruGreen came out to aerate yard today. The operator left a note saying that the backyard was "too soft to aeration". However, he proceeded to till up or should I say destroy 2/3 of my back lawn. He ripped up the existing sod and left me with a royal mess. I have taken pictures and video and plan to contact an attorney to sue for damages.

Am very happy with the results of my TruGreen service! Grass is very green and has been growing at a fantastic rate. The few spots I have that were bare have begun to fill in beautifully. So far I am very happy with the service and recommend it to others.

The manager "Norman" at the Randolph, NJ branch was the only person I could contact for days. Only because I have his cell phone number, and I would be on hold forever and no one would pickup so I had to call his cell phone. He was very helpful and stayed on the line for as long as it took to solve my problem. He is a credit to TruGreen!!

Specialist was completely awesome, nice, professional and answered all my questions. My lawn has changed a little but still changed. Not for sure If I will call back so was going to give it another week for the chemicals to settle in more.

Like that I get a call telling me when the service will be done, never had that service with other companies. Good explanation on card what was done on my lawn for that day. Overall pleased so far, first year I have used TruGreen.

Thanks to TruGreen, I know that our lawn is going to look good, although our home is set off the main road and is fairly large, we are proud of our lawn and its care with no weeds and spots. We always receive scheduling courtesy calls. We are given the time frame of when to expect the lawn specialist. All of the instructions are given to us from how and when to mow and water the lawn. We are informed of which treatments are to be done and/or needed treatments and why and what to expect from the treatments. Our lawn specialist are always very professional and courteous. We trust that the lawn specialist knows what to look for and we appreciate the service over the years. (So glad my dear husband follows the instructions for height setting his riding mower and sprinkler timing).

I do most things myself, but lawn science and maintenance is not one of them. Leave it to the pros. It's nice to come home after a long day and see that my lawn is checked off of the things to do list!

I am pleased with my sales contact and the technician that comes to my house. The technician always explains what the application is for that month and the purpose. I have owned this house less than two years and it had a ton of weeds. Now it is mostly weed free.

I felt that my front yard was not thickening up like my back yard had after a treatment so called and more fertilizer was put in some places on my front yard. HOPEFULLY this will do the trick and my lawn will look wonderful.

Our lawn tech Alvin ** does a thorough job each time, resulting in a healthy lawn environment. He also advises me if he sees anything that needs attention and always closes the gate on the way out, which is very important to me.

You cannot reach anyone on the phone. I have called a zillion tolls free numbers, trying every option and get put on hold over 3 hours. I also left call back numbers and only once did someone call me but it was not a TruGreen number just unknown so of course I did not answer. They schedule service and never show up. We prepaid and only using them this year as we used Scotts lawn care who TruGreen now took over. Never again!!!

Our service person was Nate ** who spoke with us prior to applying fertilizer. He was prompt, courteous, and friendly, and we are pleased with the service TruGreen has provided. We would definitely recommend this company as our lawn has never looked better--lush and green.

We live off Narcoossee Road in a nice neighborhood and have won yard of the month several times. TruGreen will drive you crazy with calls and miscommunication. The right arm does not know what the left arm is doing and having your lawn cared for does not have to be so complicated. A manager will call you when things get very annoying and he will tell you he is your point of contact moving forward then nothing is handled right then either. Their staff communication system is seriously flawed. You get whatever treatment they send when they want to send it and billing stays messed up. I just gave up - life is too short.

My lawn is being devoured by grub worms. I called TruGreen (I have an active account) about the situation shortly after it appeared. I was promised immediate action by management. I was told the policy was for treatment within 3 business days at the latest. I called on the third day and was told that I'd been scheduled for 12 days out. I asked for immediate attention because the lawn was dying by the day. I was promised a call from management by the next day. When no call came, I called again and was told my visit was still set for the following week.

Have used TruGreen for over 10 years and have noticed a steady decline in service, with the results reflected in my lawn's appearance. The last two years the technician has made a habit of applying the product while it's raining, lessening the effectiveness. I called to complain and the lady in customer service argued that applying the product while raining is actually preferred - which my research proved is incorrect. I wind up having to purchase weed and feed myself and apply to keep the weeds down.

In 2016 I had paid for TruGreen to service my lawn. In September, I met the man who works for TruGreen as the application specialist. He informed me that my backyard had never been treated. He said his notes indicated I didn't want my backyard treated, I was having it sodded. I told the TruGreen rep that was incorrect, that was in error by someone at his company. In September after our meeting I called TruGreen because no one called me and left a message with the customer service rep. No one returned my call. I was hoping to receive half of the funds I paid because only a small portion of my lawn was treated. However, I called a couple of times, left messages and still no call back from a manager. Consequently, I let it go.

No phone from tech on initial application. No phone call from tech on 2nd service for aeration. Talked to rep and they said we would get a call to reschedule the aeration. No phone call. Received an email about a week later saying they would come within two weeks. The two weeks go by and I call to speak to a rep. I was told it was scheduled for the week of the 26th. The week of the 26th goes by and nothing. I went ahead and canceled the service. We paid in full so we were expecting a great service and in return got the worst. Please do not waste your time or money on this company.

The weed control service never worked. I was billed for time that they never showed up. I cancel my service after paying for 4 treatment and they only sprayed 3 time then I get a collection notice saying I owe more money. Please find a local guy who really cares.

I have only called once for a re-treatment. My lawn looks better than my neighbors. They use different lawn services. I wish TruGreen would include aeration of the lawn. It's cost too much $100 extra as a separate service.

Is anyone sure that this is a real business??? Because they will fool you!!! We tried out Trugreen after the sales person knocked on the door and was very friendly. Showed me the problems and let him go on telling me what he thought and everything was pretty much just a long shot of what he knew. I have an established landscape company for years now and did not tell him that and knew what exactly was going on, but gave him the benefit of the doubt. It was a Spanish gentleman and was nice. After 3 treatments my lawn was destroyed with the weeds still there! WOW and it wasn't because of my watering or anything I did. OWN UP OR GET OUT OF BUSINESS, which luckily for you guys should not be that far off if you keep treating customers you do have this way. AVOID AT ALL COST GO TO ANYONE ELSE AT ALL!!!

Had John ** here last week issue with hill and backyard needing seeding. Issue was caused by fall aeration and seeding. As of the last three years they have not done hill or back yard. They say it is too hard to go down hill. 4 years ago service did. As of today no one has gotten back to me! John was very courteous.

In the fall of 2016 we started service with TruGreen. They indicated they would perform the service every four to six weeks. I told them that I knew when they said that it really meant they were going to service every month to pad their billing. I stated that I only wanted service every eight weeks. They said that would be no problem. Their service schedule for lawn and trees and shrubs began. We set up an automatic pay through our checking account so they could withdraw the payments as service was performed. We signed no contract and were told we could cancel our service at anytime. TruGreen would call and advise when the service technician was coming. If we didn't take the call it would go into the answering service which we check infrequently.

First request was in March 2015. I requested them to spray for crabgrass in middle of March. They told me they would. The first application was April 29, 2015. Crabgrass was already growing in yard. Killed several flowers in yard that year. I had crabgrass all of 2015. In 2016, was promised they would do a better job and spray yard in middle of March. They sprayed yard April 13th. 2016. Crabgrass and several other annual grasses have taken over several places in the yard. I had the University of Kentucky inspect yard and was told yard was not sprayed early enough.

Very satisfied with the results of my lawn and shrubs. Would recommend your company to anyone interested. Thanks for all the service now and in the past. Always call me the day before service, so I can open gate, and bring my dog inside. Thanks again.

OMG. Don't ever go with TruGreen. They didn't deliver what they promised. I told them I didn't want to give them a credit card last year so they didn't auto bill me. They sent me an email a while back saying I could save money prepay for this year which I wasn't going to renew. I'm thinking I only contracted for one year. Today I got a recording saying they were doing treatment tomorrow!!! I went on the website and found the mail correspondence they sent me a while back and found the small print. This is the biggest ripoff. I think companies should be sued for auto renewals. All companies not just theirs. It should be in the first sentence in bold and you should get a bill!

We are very pleased with the service thus far and hope that we don't have issues this year since last year the weeds on the edges were missed frequently. Also the overseeding we had done didn't take well in some areas.

Specialist applied a treatment that killed three mature Japanese Blueberry ornamental trees. Company has not satisfactorily addressed my complaint. They offered to refund the cost of treatment which indicates they acknowledge their mistake. However, the treatment cost is nowhere near what the replacement cost of the trees will be. Customer number: **. Service date: 3/24/2017 11:52 am. Service by: Crayvon **. Service: Called out to treat Japanese Blueberry Ornamental trees because we noted some spider webs and leaf spots.

This is my second year using TruGreen (Scott's). They come right on clockwork, and perform the right treatment depending on the season. They always leave a report as to what was completed and any problems they notice. If there is a problem with the lawn, the note steps to be taken to resolve.

We were unhappy with Scotts as 2 new bushes died after their application this year. TruGreen called this year and my husband said we did not want to use them. The person on the line tried to keep us as a customer, but my husband was clear with them that this was a NO. A week later, after we had purchased pre-emergent, I come home, let the dogs out and notice a wet lawn THEN the sign.

After 3 years of paying hundreds of dollars for service to have lush green grass as guaranteed by the commercials and website, I have to say my yard looks worse than ever. I have done everything asked of me. Even the odd things like, cutting my grass at a different angle each time, sharpening my blades on my mower and the expensive things like a hundred dollars to aerate a yard that is only about 1/4 acre. I finally paid an expert to come out and tell me that it needed thrashing, something several representatives and supervisors from TruGreen did not even know about. I guess the Baton Rouge company does not have qualified people to run this company. I have thousands invested now in a grass that is the worse in my neighborhood. Awaiting answer to BBB complaint.

If there were a negative Star category TruGreen would deserve it. My first application on 3/7/2017 was applied during the rain. I work from home and somehow managed to miss the Specialist but I had yard signs in my front and backyards letting me know that someone was there. It rained for about 3 hours that day. This was my first visit for ONLY $29.95. One week later, on 3/15/2017 I had another TruGreen sign in my yard. Foolishly, I thought that the "Specialist" had returned to re-apply the weed treatment since the week prior it was raining during and after his visit.

Since the use of TruGreen, my yard has been nearly weed free and most of the year green even though I am not watering it periodically. The service has been great and the price for the service is also very reasonable.

NO WEED CONTROL- The reason I went with a lawn Co. was the amount of weeds in the lawn. The grass is green and thick due to the amount of Nitrogen they continue to put down but I am very disappointed in the lack of weed control.

Inform me when they are coming to service my lawn. Come when they say they are. The individual (Technician) performing the service always rings the door bell to let me know they are here to perform the service and make sure I have no issues since the last service. Inform me fully via writing what they did to my lawn (i.e.products applied etc.) at that particular service. Excellent Customer Service...

My lawn was a mess from the heat and drought of the summer. A professional from TruGreen came out, and inspecting my lawn. He explained what to expect from the service and when to get concerned if needed more.

Trugreen specialists come automatically when they are scheduled to without disturbing me and do their work. And when they are done they leave everything just the way it was - you would never know they had been there except for the hang tag they leave on your door handle.

Where do I begin? I bought a house half a year ago that had sod in the front yard and Seed in the back. The yard was green but I had a couple patches and it needed to get a little bit more work to make it Lush and vibrant as I was doing some major Landscaping projects in the house. I hired TruGreen and signed up for your service and after the first treatment I started noticing my grass starting to die. I was told that there would be patches dying out due to a killing the crabgrass and not to worry as it would just be those spots that would die out not everything. Boy were they wrong. Within the first month my entire yard including all the sod was completely dead and turning into mud.

A young man that sprayed our lawn was very good. They showed up on time and TruGreen worked hard to get paid prior to service. We used Trugreen 2 or 3 years ago. Every time they sprayed to kill weeds we had to call for a respray. Finally we dropped their service. Last year due to health reasons we needed that service again. Trugreen came out twice and did a really good job. This year we ordered 8 treatments and the first was 14 days ago. The weeds are growing and looking good just like they did prior to us leaving Trugreen. They are coming to do a respray. If this does not kill the weeds and wild grasses like last year we will have to quit the service again. I don't understand the difference in the treatments???

I gave them a call 2 Saturdays ago and after finding out their ridiculous uncompetitive costs on the first phone call I told them that I did not want their services. At this point I was very kind to the man. I then received 3 other phone calls that day at which point I informed them to put me on the do not call list and I did not want their services. Thereafter, I continued to received phone calls from them daily! Today, they actually had someone show up at my door! This is harassment and I will no longer tolerate it. The next time I have someone show up at my door I will get the attention of my attorney!

I moved into this condo complex which is really a PUD complex 3 years ago. We have our own yards but TruGreen does our lawn treatments for Weeds and fertilization. Half my lawn was seeded and half was Sod. They both were watered extensively and the sod was established. The seeded area was initially not very well established but spring and fall I over seeded it. I got curious and took a sample of soil from the areas that were seeded. I sent them to Brookside labs in New Bremen Ohio. The results I received were enlightening. The pH of the soil was 8.2 for grass that is way too high. The Soluble Salts levels was way below the average needed for a lawn. The Nitrates (NO3 were 9.5 ppm where it should have been a bit higher).

Unbelievable negative experience. They bought a wonderful company, Scott's and in a matter of months aggravated me enough that I had to tell them to never step foot on my property again. But that didn't work as they kept calling and even had the nerve to show up and do the lawn after I told them I did not want them at the house anymore. How can a firm spend millions to buy a perfectly good company with customers who loved them and ruin that relationship. I don't get it.

We have been very happy with TruGreen's care of our lawn. Treatments have taken place when promised and our lawn's appearance has been very good. Weeds are a thing of the past with our lawn. The lawn specialist has always been courteous and willing to answer any questions we might have. All of this equals satisfaction!

I am very upset at the fact that Trugreen took an unauthorized payment from my banking account which has caused a huge inconvenience. I received a notification from my bank stating a “pending” transaction of $438.59 was received on my account. After visiting my bank website I noticed it was Trugreen LP *57 on March 8, 2017. This transaction was not authorized. I called my bank and they informed me because the amount was in a pending status there was nothing they could do however did recommended I contact Trugreen at 1-800-464-0171 and request that Trugreen “Release the hold on the funds” therefore the transaction would not go thru.

TruGreen did a great job of detecting problems with my lawn, and developing a treatment plan to get it back to being healthy. The technicians are knowledgeable in lawn care and treatment of lawns and trees in the area.