TruGreen Lawn Care Reviews

The specialist took care of a minor issue with my lawn. He was polite and courteous.

Avoid this group at all costs. They quote you different amounts to start service and then double their fee without notice whenever they please. The guy came and spent a grand total of 7 minutes on my yard. I watched him miss a quarter of the front of my yard. I plan on hitting all neighbor and associates that use this service as well to inform them of this company's crimes.

The tec. was very nice when he comes out. Does an excellent job. ** represents a caring and understanding way when I call him. He always tries to cover the 100% mark for me. They don't treat me like just another number. They're an asset for Lafayette, IN. Thank you.

The first time I had TruGreen do my yard I live in LA. The experience was not so good but since we move to MN I thought I would try them one more time & so far I am very please.

We have used TruGreen in three different home in three different areas in Fl. By far the best professional is **, our tech who does our home in Oldsmar. You would do your customers a great service if ** was the person to do all your training. Our lawn looks as good as it can look with the services he advised, he is always honest, not pushy like your sales dept; always courteous and most of all, we feel we can trust him. He always lets us know he is there, he writes a complete description of what he did and takes the time needed to do it correctly. My only for improvement would be that when you call to advise of an upcoming service, call at least 24 hrs ahead of time and please identify the property that will be treated. Thank you.

TruGreen charged me for spraying 7000 square feet. My lot per city tax records is 7840. Minus the square footage of the house, patio, driveway, sidewalks, misc concrete pads, shed, numerous flower beds and two huge hedges leaves me about 4500 square feet of yard. Per my conversation with the Lawn Technician we reached a mutual agreement NOT to spray my back yard due to new grass seeding that I have done. Only the front yard was sprayed which is approximately 2100 sq ft. When I brought this to their attention they credited me $14.00 for the over charge. In summary: 7,000 sq ft equals $70.00, and 2,000 square feet equals $56.00. No one will return any of my calls as well! The only TruGreen Representatives that I can talk to are the Out-Of-State ones from NC and MD.

Never give your credit card number to this company. Here is my story and how they did business with me. I signed (via phone) an agreement to have my grass fertilized and also remove the weeds for a year as follows: The first application cost $29.00 and 11 additional applications for $40.00 each visit. I do have a letter sent from TruGreen which confirms this agreement. Unfortunately after they made the first application on April of 2015, I checked my credit card balance and there was a charge for $69.99. Personally I thought that there was probably two months already charged to me, so I didn't call or filed a complaint (because I thought I was doing business with a serious company). Then they made a second visit on May 14 of 2015 and left a letter on my door describing the services they provided, so no problem.

Lately, the lawn has been growing thick and very nicely.

Good service every time. No Problems.

I hired TruGreen in Feb. They did one application in Feb.. They came back last Monday May 18th and sprayed some chemical to make it greener. My lawn was the nicest, greenest lawn on the block... until TruGreen sprayed my lawn and killed over 50%. I called everyday for a week, emailed, and got nothing but jerked around by supervisor ** in Raleigh, NC and some other person in Orlando who said I needed to start over with him. I was told on three occasions that someone would get back to me with in 24-38 hours (by ** would be the one contacting me). I recorded the conversations and advised each and every time they were being recorded. Their response... "Yes we record too." How obnoxious that even when taped they flat out lie!

Good service and a nice looking lawn.

We live next to a "lot" that is used for access to the pond behind the next house. It gets mowed regularly, but no weed treatment at all. In all the years that TruGreen has serviced our lawn, we have NEVER had a weed or dandelion even being so close to that next lot with all its weeds. I wish the neighborhood would get in touch with TruGreen and have that lot serviced too!

Service was excellent and professional. I have 2 dogs and it is very helpful that the tech let me know that he was at my house and ready to work on my yard. I am very pleased with our green and weed-free my yard is.

Happy with the service to this point.

Very worthwhile service. Saves time and money, and results are as good as I got by doing it myself.

** your specialist is very knowledgeable and courteous. He does a very good job and if I need you to come back out the second time is better yet.

My lawn use to be mostly dandelions. Two years ago I started contracting TruGreen to come out and service my lawn. They come approximately every 4 weeks, except for the winter season of course. The first year, I also called them to come out in between their scheduled service due to the dandelion problem. The extra service in between was free. Today, my lawns looks great. No more dandelions, and it is a beautiful dark green color. The specialists that come out come up to my door to let me know they are here and ask if I have any specific concerns that need addressing. They are a great value if you want that beautiful dark green lawn with no weeds.

TruGreen does a great job.

I have lot of weeds in my lawn. It's getting better than last year but still there are many weeds in my lawn. Thank you for taking action.

After using TruGreen for three years and being somewhat satisfied (the first year the lawn looked better, the last two it deteriorated) we decided to have our landscaper take care of weeding and feeding our lawn. TruGreen sent me a bill and, as I had always paid the amount in full in the beginning of the season (@$1200), I declined. The fellow came out anyway, which is a cheap trick to make the customer pay. I felt bad, called the office and the representative told me the bill was wrong as I was entitled as "a long term customer to a 25% discount" and she would keep my name on the books because if she took it off and should I return, I'd be charged full price. I sent the bill in minus 25%, told them not to return and was immediately billed the "balance".

I have been a TruGreen Customer since year 2006, HUDSON, FL location. I have contacted my local office due to a palm tree having a few deficiencies. I requested a service manager (**) to resolve this issue since there have not been any improvements. It is unfortunate this manager is unprofessional and lacks customer service. I never receive a return call as he stated to resolve my issue. TruGreen states they guarantee complete satisfaction. It's been over a week and today I contact customer service to follow-up with my situation, and they stated my case was close and resolved.

TruGreen = True Value. This is our second season with TruGreen with the first only a partial season. The appearance of our lawn has shown marked improvement. Service calls are timely and we receive a detailed explanation of the application. When we are home at the time of an application, the specialist is friendly and informative. All in all, we are receiving excellent value for the money spent.

I like TruGreen. Over time my grass is close to being weed free and is nice and thick. I love walking barefoot on it. TruGreen comes out cost free as many times as needed to resolve any lawn problems that you might have. They call in advance letting you know when they will be coming out.

TruGreen is great.

Great service. Yard looks good also!

Great job. Lawn look good.

This is my 2nd year with TruGreen. My grass is now always green and thick. Clover was starting to take over my yard, and now it is gone. No weeds to speak of at all. There were bare spots all over my yard, but the aeration and over-seeding, and fertilization and weed control has definitely solved that issue. I also am very pleased with the fact that if you think something is not going the way you think it should, you call them and they come right out and try to correct the problem. I definitely recommend TruGreen.

I ordered the lawn fertilization service which is Tru complete lawn plan several days ago, but first they send a tree and shrub man to treat the trees. I asked him whether this is included in the first lawn application, he said yes!! But after that I was billed $57.95 for the tree and shrub service!! And it is definitely not included in the first lawn application!!! They sent man to do the aeration to my lawn which is also not what I need!! Be careful to deal with this company, they will add additional plans to your account!! I called the customer service, they do apologize, but I still need to pay half the price of the tree service and full price of the aeration!! And I still not getting the lawn fertilization service now!!!

Last year my lawn did not look good. Trugreen started services to me in mid july and the tech said it will take a while to get the lawn better. This season my lawn looks a lot better. I still have a few weeds but I am sure they can fix that. Service is always prompt and the results are better than expected.

Pleased with how fast they respond when I call to say I see weeds.

If someone drove you around my neighborhood and asked you to pick out which yard is cared for by TruGreen, I'd bet that 99 times out of 100, you would choose mine. The color is richer, the grass thicker and the appearance looks almost like a plush carpet. I give feedback to my specialist if I notice anything special, but otherwise rely on his expertise to do what's necessary. In reality though, I'd have to say that's been true in the past. After several years of comparing their lawns to mine, more and more of my neighbors are now also using TruGreen. The neighborhood sure looks great.

Monthly lawn care - The yard is so green and thick. No weeds and looks wonderful. Thanks to **.

TruGreen is not a good customer based company. First, they guarantee their services and when they cannot kill the weeds they say they will, you do not get a refund at all. If you prepay they WILL NOT send any other type of refund back to you except the way you paid. I paid with a credit card and told them that my card was stolen so that card is no longer valid. They said it was not their problem, that will be the only way they will refund my money. I asked if they send out refund checks and they said yes if that was the way I paid. Since I paid with a CC they will send it back to that account that no longer exists and I will have to contact that CC company and try to find a way to get my money back through them. Asked to speak with a manager and was told they are not in, that they will leave a message for a manager and one will get back to me with 72 hours.

My lawn looks green and healthy, minimal weeds.

In one year you have made my lawn look spectacular! I had another lawn company and they didn't even come close in the 3 years I had them. Your workers know what they are doing and most importantly are friendly and take the time to talk to you and answer whatever questions you may have. I feel comfortable and know my lawn care will be top-notch.

The yard looks lovely... Much nicer than when we did the work ourselves. A great decision for us to use your service.

After the first application in spring, few weeds popped up at the edge of the driveway. I called and technician arrived in couple of days to take care of the problem. My grass looks green without any weed. Excellent job done by service technician.

I bought my lakefront house last fall. One of the selling points was the lush green well-manicured lawn. The previous owner treated it himself. Something I found out after 3 applications by Trugreen. So far it looks like I'm raising a dandelion farm. They came back to retreat after I called to complain a week after their second application of the season. It's been a week since they came back and retreated and so far my dandelion issue has tripled in size. It's a joke. The only reason I called them to treat my lawn is I'm a disabled vet and get tired quickly. And moved here to relax. It looks like I'll have to learn how to treat these annoying weeds on my own. As I sure I won't be asking them back next season. Save your money and treat your lawn yourself if possible.

Most of yard looks great, but a couple locations are thin.

Beautiful lawn. Everything went just great.

I recently moved into the area and decided to put my mind at ease and hire a lawn service to care for my lawn (Bermuda grass). When I moved in, in December, there were minimal weeds or grassy weeds in my lawn. My first treatment occurred in January and in March I started to notice weeds in my lawn. I called initially for re-treatment in either late March or very early in April. I've since had 2 or 3 additional treatments and my lawn is now full of grassy weeds (mostly foxtail). This, after pulling a trash can full of assorted weeds myself.

Polite service and thorough. Lawn looks consistent throughout. Greenest on the block.

It speaks volumes to say that I have the greenest lawn in the neighborhood. Thank you TruGreen.

Very professional supervisor.

Our technician called to check in. Knew I had called to discuss invoice. Was prompt, polite, and desired to make sure I was happy. He was awesome. Wish I could remember his name... VERY satisfied with service and how lawn is looking!

My first experience was horrible. The guy rushed and I watched him skip areas and he then drove off. I called the local office and they didn't really seem to care. Said they could have someone back out to the house in a couple weeks but give me a range of 5/12-6/3 when the service was done in April. I have more weeds than I did last year when I did it myself. Will cancel if they don't come back on the week of the 12th.

TruGreen lawn care ruined my lawn. Prior to service grass was lush, few weeds. Now, grass is sparse, and weeds are taking over.

The technicians representing your company are always very professional and show concern as to how my yard looks.

Management finally called on 5/12 and explained his observation on my lawn but not mention anything about long wait with no reply. There are more room for them to improve their customer service I believe if they can review each complaint and evaluate them they try.

Employees are all courteous and neat. Prompt and generally try to keep mess, if wet, to a minimum.

Our lawn looks fantastic. Thick, full, strong, and resilient. No weeds. Dark green. I'm very happy about how the yard looks. The yard behind us is a dandelion jungle, yet we have almost no intrusions by dandelions all year long in our yard. Thanks TruGreen!

Yard looks good but weeds are starting to pop up. Do you review yard results or must I call for spot treatment?

Since I have used TruGreen, my lawn has become the envy of the neighborhood. I have had nothing but excellent service with both my yard care and tree and shrub care. I highly recommend it to anyone who is tired of a weeds and want a beautiful yard.

Excellent service. We get phone call before the service. Also a notification. The technicians are nice and considerate.

Very please with the TruGreen applications. Lawn look very good.

I like the service I get on my lawn.

Started service 2013. That year they did great. In 2014 they chemically burned about 20% of grass in my front yard. To make up for it, they have given me a 50% off of my 2015 charges. So far this year, they sprayed my yard 2 times once with pre-emergent and once with weed killers. Grass is very spotty, weeds are thriving. I called the toll free number 3 times, requesting someone from the local office to call and come out to inspect my yard. So far no call and no one has showed up. The grass where TruGreen is not spraying is looking far better then where they are!!!

TruGreen has made my lawn one of the best-looking in the neighborhood. Some of the other neighbors are also using TruGreen so my lawn is no better than theirs. TruGreen could be a little more aggressive spraying under bushes & my lawn hedge but they are too careful not to damage them. I'm not sure that I blame them as I'm sure that they are on a schedule.

My front and back yards have shown great improvement, particularly getting rid of the weeds situation. My next door neighbors on both sides have weeds galore. You can actually see the boundaries where the weeds stop. Thank you TRUGREEN so much. I do have some bare spots but overall, the yards looks good.

I was very impressed with the specialist Mr. **. He was informative, polite and genuine. I would absolutely suggest this company to my friends.

As always the service was done correctly, professionally and as required. ** came to the door and offered any help or to answer any questions we had. He was courteous, friendly and professional.

Called TruGreen to start service back up from 2013, quoted me $61 and I said that isn’t what I was paying before so they looked up what I was paying before $39.90 and they said they would honor that. A day or so later I got a phone call for me to confirm service and pay. I asked for 5 apps instead of 6 and they said it had to go back to the sales team. Waited a couple days and didn’t hear anything so I called back and they said the order was canceled? So I asked to reset it up and was quoted $79.95 not sure where that came from but they again said that they would honor the amount I was paying before ($39.90). Later that day the confirmation people called to confirm service and pay. I choose to pre pay for the 10% discount and $29.95 first application. They never took my payment info.

Do not advise to use TruGreen services, impossible to connect with anyone at the company to resolve a problem. Our lawn is full of weed despite $300 contract with TruGreen, worse than any other lawn around us. I am trying to contact TruGreen for 2 days calling dozen phone numbers including those listed on a contract, being put on hold for hours and then disconnected. Left emails, NO response! Do not remember having such complete lack of customer communication with any service provider we have ever dealt before. Will never use TruGreen again and advise against others trying this frustrating experience!

So far our lawn looks very good and hope this continues. Hoping for weather with no extremes to make lawn maintenance for difficult to control.

I have been dealing with brown patch for the last 3 years.. it continues to get worse despite expensive treatment. In 2014 technicians came out... They told me it was difficult to get rid of. One technician advised taking a steel rake over and over it. This year is worse despite another $320.00 treatment. I also had TruGreen treat my yard for fire ant control... about a month ago... I just surveyed my yard and see 5 new fire ant mounds. This was also an expensive treatment. My overall appearance of my yard on a scale of 1-10.. 10 being greater is about a 2. I placed a call into customer service requesting a technician and above mentioned problems.. I requested a call back within 2 days 4 days ago.. no response. I told customer service their services would no longer be required if did not hear back from someone. TruGreen services are now terminated. A new company is coming in to hopefully remedy all.

Lawn specialist at TruGreen is best part of their service. The product is good but key to success is the dedication and experience of the local specialist. If you want consistency and a good looking lawn then repeatability by the same local service specialist is important!

We have had TRUGREEN for 3 years and have great service and a green weed free lawn. In speaking with relatives who have used other companies their feedback has been negative and several have switched to Trugreen. I shopped some local lawn service companies before selecting Trugreen who were all higher in price. I am happy and will use them next year.

Best company I have found to help me take care of my lawn.

They do a good job, just wish they wouldn't call so much with "extra" products.

We always are well notified of the schedule and they always let us know what they've done while here, which is nice if we don't happen to be here at the time. Most importantly, we are very happy with the condition of our lawn!

I would recommend TruGreen. Very happy with this company.

My lawn looks fabulous. Not a dandelion or weed in sight. If I ever have a problem they come out within a few days to rectify.

After first treatment my yard woke up beautifully after a cold winter.

The lawn techs arrived on time and acted in a professional manner.

I have been very satisfied with the results year after year. I would definitely recommend them.

I previously had TruGreen and had discontinued it... Figured I could do just as good applying chemicals myself... NOT... Now my lawn looks great again thanks to TruGreen.

Like I said, ** who did my lawn, does a Great Job of making sure my lawn is done 100%!!! Who does your lawn is just as important as what he puts on your lawn!!! And what he puts on my lawn from TruGreen does a nice job of making it very green!!!

I am pleased with the results of the treatments for the past four years.

We have used TruGreen for years and are 110% satisfied with the results. Our lawn is gorgeous. Their prices are very fair and their customer service has been amazing. Working with them year after year has been so easy and a pleasure. We are very loyal to them and plan on remaining as customers for many years to come.

My lawn is all ready green so early in the year all because of TruGreen! They greet me every month to see how I am doing ...Along with my lawn! They let me know which services they will be performing and away they go. I never knew keeping up with my lawn could be this easy. Thanks TruGreen.

My grass is looking good already.

The specialists always come when they say they will and are very cordial. I have never experienced an issue with the company. My lawn looks lush and green, which is a million times better than before we used TruGreen.

** is always good to write/type ;-) a personal note about our lawn after he has gone through the spraying process. While I haven't talked to him personally this month, I get a call from Hdq the day before stating that the service is the next day. And then, the note from ** about what he found and what he recommends until the next servicing. I appreciate his attitude and friendliness. Good qualities!

Our TruGreen service provider is always punctual and makes sure to leave the "stick" in the yard so that we know to keep our pets off the grass. Our lawn is weed-free even though several of our neighbors do not invest in keeping their properties weed-free. The quality speaks for itself with our beautiful green lawn.

** was the representative that serviced my lawn last. He was punctual, efficient, and a pleasure to have.

Had TruGreen for 2 years. Lawn looked 100 times better before using them. TruGreen created dead spots in my yard and didn't correct it afterwards, even after being notified. Wouldn't use them again if they paid me. Garbage.

I contacted the TruGreen Loganville office on 4-23-15, to set up services for my resident. I was quoted a $29.95 fee to start. And he told me the first service call would be on 04-28-15. Well on Friday after I made it home, I say the notice on my door that they treated the yard that day 4-24-15. Well this was crazy because they said the first treatment was going to start on 4-28-15. So Monday when I arrived home there was another notice on the door stating they had had came out again on 4-27-15. So yesterday I decided to call with concerns they were billing me for the two visits. And instead of them charging me the $29.95 they quoted me, they had charged my account for $53.00. I called the office to find out what was going on, and why they had been out before, and why the charge was different from what they told me.

Paid $158.00 for aeration and seeding last fall. We couldn't see any seeds and called and were told it was slice seeded and that's why we weren't seeing them. Assured us we would have grass this spring. Spring is here and not one blade of new grass in our yard. Called again and took 7 days for someone to come out. He said it looked like it was never seeded and he would re-seed at no charge within 2 weeks. 2 weeks have passed we called again and there is no record of any of our complaints. We are in the process of trying to get a refund of our $158 so we can seed it ourselves. CSR said she didn't have the authority to refund that amount but no one with authority will call us.

We appreciate TruGreen working with us with the pricing. We are on a fixed income and it's hard for us...(not kidding). TruGreen helped with the price so we could continue using the company. Our yard is nice & green...the rain has helped.

The service was fine. He knocked on the door but I didn't hear him. He noted it on the thing he left on my door.

Good lawn care. ** is always prompt and thorough.

Very professional and always on time.

TruGreen had my lawn looking lush and green in just a season or two, and that was starting from a lawn that was patchy, weed-ridden, and being taken over by moss and violets. Even though they could not guarantee complete control of the moss and violets without special attention, the moss and violets disappeared almost entirely by the 2nd season of regular lawn treatments. My lawn is now like an outdoor carpet... lush, green, and no weeds. They also call a day or two ahead of time, so that you have time to get the lawn cleared of toys, etc. The annual price is reasonable for all of this.

TruGreen's service did not meet my expectations. They charged me for the TruHealth Lawn plan ($52) but only sprayed the left front and left side of the yard. My lot size with the house is 6,969 feet. If you go to their website to get a quote for this size lot, you will find that the price per application is $52 (as of 4/27/2015). I am truly disappointed by this experience as this is my first time owning my own lawn and entrusting myself to TruGreen to help make it beautiful.

Many challenges to a healthy lawn in subtropical south Florida. Disease, fungus, weeds, over/under watering. All too much for TruGreen to handle. TruGreen over their head on these challenges.

Let me first start by saying everyone at TruGreen has been wonderful to work with and your email system and tracking are the best I have ever seen knowledge, kindness, scheduling, helpfulness, professionalism, are unsurpassed. My best advice would be to stay on track with the program they suggest because when we first started I will have to be honest in saying I was not very pleased with the results but now my lawn is the envy of the neighborhood and most of my neighbors have signed up for the program.

I am very Happy with TRUGREEN LAWN CARE. Have had them for years, no complaints.

I have been a Trugreen customer for many years. I love getting many compliments on my lawn.

TruGreen makes it easy. They let you know when they are coming, and the results are great. Our lawn is thick and green.

Great service, very happy with front and back yard grass looking healthy. No weed, very thick and green. Very professional staff, familiar with the product they sell. Will recommend TruGreen to anyone who cares about their yard looking green.

We tried to take care of our lawn ourselves. We could not get rid of the weeds. Now we have a beautiful lawn and landscape weed free. The best thing is that it was costing us more to do it ourselves. The staff are very courteous and very knowledgeable.

TruGreen is the best because of their personnel, product, and value.

I started using TruGreen in the Spring of 2014. My yard was a combination of grass, weeds, with some brown/yellow areas. Since the 1st treatment I noticed an immediate change - the grass was a little greener and the weeds appeared to be dying right before my eyes. This spring of 2015 my lawn is a plush, emerald green without any weeds. I gave my grass its first spring cut and it's soooo beautiful. When I walk through my yard it's like walking on carpet and when my dog rolls around in the grass she remains cleaner. I just can't take my eyes off my lawn. It's beautiful!!!

Our lawn was full of weeds when we first moved in to our house. I spent hours digging weeds the first summer. The next year I had TruGreen service our lawn and we have had a yard of grass ever since. We have used them for several years now. It is worth the money! And they are easy to work with when asking for more or less services.

Over the past year, I have had the opportunity to work with three different account representatives, and each maintained the highest level of professionalism, as well as being courteous, personable, and genuinely concerned about their specific care for my lawn unique to my needs and concerns. In the past year my lawn has been transformed from a quasi-barren, weed infested waste of a front yard into a beautiful, green, fully seeded lawn. It is not one of the better looking lawns in the neighborhood, as opposed to being the very worst. And this is a result of TruGreen's products and as importantly, the application of those products through a very professional, responsible, and courteous group of lawn care experts.

My lawn is fully recovered from years of neglect from our tenants. Thanks sooo much for rescuing us!

Our lawn was much improved in just a year of hiring TruGreen. No more onion plants or weeds. The treatment specialists are very courteous and always friendly. What more could we ask?

We have several fruit trees (2 bing cherry, 2 peach, 2 nectarine and 2 apple). For several years we've been struggling on our own to treat diseases that these trees have. A representative from TruGreen convinced my wife in the Fall of 2014 that we should use their expert services to treat our fruit trees. After looking at our trees on-site, the TruGreen representative assured my wife that after several tree treatments over the fall and winter months, our trees would be looking better than ever. My wife took the bait.

Paid for a full year last year since I was working out of state and could not take care of the issues with my lawn. Lawn looks better but I want to take care of it myself now. Got a bill in the mail stating that they had been out to apply crabgrass treatment. I did not authorize any service. Called and cancelled my service that I didn't authorize. I told them that I will not be paying the bill they sent. Not sure if they will turn me in to credit agency, really don't care. Don't appreciate their underhanded techniques.

Don't make the mistake on getting the prepay (year) service, I did and right now I am very, very angry and disappointed with the service and the results. They were supposed to treat my lawn 2 times last year and doing the aeration (not done) and just came 3 times. This year, on April 22 they haven't showed up even though I have called them like 10 times already. It's impossible to speak with them since there is always someone from an answering service talking to you and taking notes. I had to cancel my contract, I hope they reimburse the right amount. Check reviews from the particular franchise you will use in case you still want to give them a try. Hope you better luck. By the way, I have a sprinkler system.

I had a worst experience with this company. If you have a small lawn then it's probably gonna work but if you live on estate size lot and have soil and grass problem then do not contact this company. They are not cheap and don't do anything that you can't do by yourself at half the cost. I am so upset that I don't know if I can write the whole experience in this small area.

I have enjoyed the TruGreen services for many years. They have continuously given me good service and accommodated me when I had financial problems. I appreciate this company a whole lot.

I am sorry to say that this has been a very unpleasant experience. I contacted TruGreen a year ago with mole cricket problems destroying my lawn. Below you will see photos of my lawn today. Need I say more???

I originally signed up for soil PH level testing. But service personnel dropped one day morning and without knocking my door, he entered my property without my consent and added Lime to my grass. When I called them, they said it was a mistake of sales manager and I will get a call from sales manager to address the issue. I never got a call from sales manager. Consequences are I lost my entire money $75 which I intended to pay for my soil testing, and also security breach of entering my property without any consent from me.

I am very happy with Trugreen’s applications to my trees and shrubs. They keep them fed, green and healthy. The technician is always friendly and professional.

I would love to be able to rate results of a Trugreen application, but I was completely blown off by the branch manager who was supposed to evaluate my lawn. I had an appointment scheduled for Thursday between 1 and 1:30. At 1:45 I called and was told he was just leaving the office. It's a 40 minute drive to my house, so I rescheduled for Friday at noon. NO CALL NO SHOW on Friday. Good customer service.

** has been my service technician for most of my visits. He is polite and very personable. He explains what he's applying and why. He's been able to answer all my questions. My lawn is doing great, a deep green. The hot weather grasses, bermuda and zoysia have started coming out of dormancy. My lawn is mostly tall fescue but has some spots of zoysia and a lot of bermuda grass.

Nice work it seems.

Very Satisfied with the service and results that I have been receiving.

This company provides excellent services and are always willing to fix any item that customer is concerned with.

I am beyond upset with the service and the lack of customer service I have received. My lawn looks 100% worse than it did before TruGreen treated it. The last treatment to my yard TruGreen did burned a portion of my yard that is dead now. I spoke with ** (manager - Bowie, MD) who informed me that TruGreen had my address wrong and "the treatment I was paying for was for another lawn, which is why my yard looks worse." Their fault!

I received a coupon in the mail for first application 29.95 so I called. Come to find out the cost only covered the shrubs which was not disclosed to me. The service men came out and did the lawn separately, the total was then 64.00?? So I contacted customer service and was told that the $29.95 and the $34.05 were a combined bill for the lawn service and the shrubs, okay so I decided to move forward. Come to find out I got billed today for an additional $32 so I called customer service and said "okay well I'm paying a total of 96 dollars now? Why would I be billed more money?" They told me 32 dollars was for the trees! I was never disclosed that so I cancelled my services and I am going somewhere else so buyer beware! Try to find out all the additional charges before you agree to anything. I hope this help.

My yard was sprayed and evergreens all died. I was very upset. I have called-- obviously no one took notes, I called again. The general manager told me that's highly unlikely. Then I call corporate. They asked how did I get their number. It's public information. I explained if there isn't no resolve I will take this matter further. I wouldn't recommend spray services. If you do make sure you tell them not to spray your trees, bushes, etc, if you want them to live.

I have been happy with TruGreen down the years. The grass is green. Kills my dandelions. Grass is healthy.

TruGreen said they would let me know if any of my trees or shrubs were in trouble and take corrective action. My green giant tree of three years died this winter and TruGreen never notified me of it being in trouble. On February 23, 2015 I spoke to **, the Office Manager who said he would have ** call me. They never called so on March 04 I called Customer Service and they said they would have someone call. I never received a call so I called again on March 27 and ** said the Branch Mgr. ** would call within 2 days. A technician did come out and looked at the tree and said a manager would have to inspect it. No one came out so I called the local office and **, Service Mgr., said she would come out and take a sample. She never showed up. TruGreen then calls to schedule my next application and I called back and cancelled it until the tree situation was resolved. The same technician came out and took soil samples.

I was offered treatment on my lawn for $29.95 first treatment and was set up on automatic billing for the $59.95 and instead of being charged $29.95, I was charged $59.95 so I called and your company said they would issue a credit. So the next day I checked my account and it was charged another $59.95. This brought my account under what I needed for my mortgage payment so I called again April 9th. They said they would immediately issue a refund and it would be in my bank tomorrow. And I checked again today and it's not there, also after speaking with a representative TruGreen called to upsell me on my shrubs being treated because I have insects. They talked me into it and I said “take it out of the money you owe me and send me the rest”.

This company provides very good customer service. They will explain everything to you, they will tell you a few things to do if needed and explain why. They take time to make you happy and confident about their service.

My lawn was totally dead last year. TruGreen manager, ** assured me that my lawn would be better by this spring. I now have the absolutely best looking lawn in the neighborhood! TruGreen has been punctual, informative, and most importantly professional. I couldn't be happier.

You can get better advice and products from Home Depot or Lowe's to manage your lawn AND pay way less. I paid hundreds of $$s to TruGreen for an entire summer and including the core aeration and overseeding. Never saw a single weed die in my lawn or a new blade of grass show up. In fact, by the end of the season I had more weeds than when they started. Calling the company and complaining will result in them showing up and doing the same service AGAIN with no results. This was my second rodeo with this company. Once before at another home with the same impact.

Called for a quote on Friday, did not get a call. Called again on Wednesday, got a call back within a hour. What happened to the first call. The person on the phone was not very pleasant. I told him that the service was bad and told him I would not be a customer and hung up. Poor customer service for such a big company.

I am very satisfied with TruGreen's maintenance of my property. And the service man is excellent and keeps me informed as to the areas of concern.

This is a very professional company that does a very good job on your yard.

TruGreen saved my lawn and kept me from spending money at those hardware stores to treat my lawn. So I think it’s wise to spend less money and plus have somebody come out to apply it to my lawn when needed, and they will come back if they miss something, win-win. I now have time to do other things. Now if they could cook my dinner that might be asking too much...

The appearance of the lawn is better than it was before the treatment. The specialist arrived early, and she was very friendly and professional. She seemed knowledgeable about the lawn's needs.

Good lawn care, lawn stays green all summer long.

Garden is worse than when I started almost a year ago. There is no communication about future plans and what to expect. The manager never calls or stops buy to see how things are Going and obviously in my case, things aren't going anywhere because there is been no improvement whatsoever. In fact I think it's probably worse. So I'm paying money every month for my garden to look worse - not A happy customer. And what's worse is that I try to call up and cancel my service and got placed on hold for 20 minutes and eventually hung up. Customer service sucks.

We have been with TruGreen now for four years. I must say they have done an excellent job every year. I would recommend them to anyone who want a beautiful lawn without all the work.

If you need lawn care look no further. TRUGREEN is your answer. They are the BEST!

Very satisfied with the appearance of the property (lawn and trees). Staff were responsive to personalized request. They always leave a detailed description of what they have done, and directions for any follow-up we need to do, e.g. watering, keeping pets off the lawn, etc.

I signed up for work to be performed at two of my rental properties in 2014. The work performed was adequate. I was not told they would perform any further work. In 2015 Trugreen performed service again without any notification, consent, or agreement from me. I was billed for the first service. When I called Trugreen to ask that the amount be refunded, the representative told me she could not refund the amount. I then asked for the manager. When I explained the situation to the manager she first argued that I shouldn't complain about having to pay for work they performed, then hung up on me when I protested.

I've used Trugreen lawn care for well over ten years. I'm very pleased with no complaints whatsoever.

Discoloration in front lawn. He added potash fertilizer to improve health and color.

Called TruGreen in response to mailer and asked them to send someone to home for quote. Service rep stated it was not necessary, that based on internet maps of my half acre lot, they would quote me $205 per application, 8x a year. This seemed exorbitant, and the vast majority of my lot is wooded or landscaped. I called Scott's, who scheduled a visit, sent a personable rep to my home, took measurements and then quoted me $50 per application. TruGreen should reconsider their pricing methods.

Good Back Up. Regular specialist truck broke down and an alternate came late in the afternoon, got it done.

** was excellent. Effective work, attitude, talk with customer, and overall excellent worker for company.

The tech was knowledgeable on my questions about treating my tree.

I have always been impressed, not only with the way my lawn looks, but the professionalism of the TruGreen staff as they treat the lawn.

Lawn is healthy and thick... no weeds. Only problem I have is a few spots having a hard time getting growth... Happy with service and results.

Always friendly and professional. Lawn looks great.

TruGreen is a terrible company. 2 years ago a representative came to my house. We agreed that TruGreen would treat my lawn 4 times for $98.00 and signed a contract. They came and treated and I got a bill for $52 I paid it, they came back and treated again and I got a bill for $102. I called them to fix the bill because I only owed $46, they said they would fix the bill and send me a new one.

I have a good lawn.

I signed up and pre-paid in the spring 2014 for TruGreen in Plymouth Mass to service my lawn. I quickly noticed after the second application that my lawn was getting brown (I have an irrigation system) so I increased each irrigation zone by five minutes in hopes more water would improve the lawn. Unfortunately the lawn continued to get worst so I called TruGreen, they send someone out and he recommend additional fertilizer application. The lawn got considerable worst and TruGreen Plymouth came out again and said "increase the water" so I increase each zone another five minutes (each zone increased to 25 mins). The lawn did not improve so TruGreen came out again and identify the lawn was infected. TruGreen suggested another treatment to fix the infection but I consult other lawn care companies and was told this type of infection only occurs in July and August, it was September at this juncture.

Our service date was originally cancelled due to bad weather. When the date came the weather was perfect and we called to see if we could get the service done as planned. Originally we were told that it would be done at a later date. However when we saw the company truck we spoke to the gentleman who contacted TruGreen and he was instructed to go ahead and service the lawn. The young man was extremely professional and polite and answered all our questions and never made us feel rushed. We were very pleased with the service.

Have seen a considerable improvement in the looks of my lawn since I became a TruGreen customer. Lawn is greener, healthy, free of weeds and when l cut the grass my curb appeal looks great. Prior to TruGreen, I had lots of weeds and the color of my grass was not as rich looking as it is now. I definitely believe that TruGreen made a significant difference in improving the quality of my lawn. Thank you.

I hired TruGreen last year and on the phone the rep told me all my weeds would be dead within 10 days. That was wrong. I still have them 6 month later. Then I called to cancel and the local rep told me they would freeze my account until April. But they kept charging my credit card anyways. So I canceled. Never again. Fraud. I have more weeds than before.

It is beginning to green up and come back after a lawn person mowed it too close and almost killed all of my grass last year. It needs to be raked and mowed again. I am looking for someone. I have not met the specialists yet who does my lawn so I am hoping that he is doing what he says on the tickets. I am trying this for another year to see if I can have a lawn again.

We had TruGreen servicing our lawn for a number of years. On at least one occasion we were scheduled to have our lawn aerated by TruGreen and they did not show up. When they did show up, I advised them that since they did not show up as scheduled and did not call, we called another company and it had been done. We never used TruGreen again for aeration.

In considering the company for my lawn care, I choose TruGreen over a local company, based on their sales presentation. They have serviced my lawn with chemicals since July, 2015. They did a good job for weed control, however, I believe the balance of their lawn and weed chemicals are not accurately blending well. The last technician who came in February, when asked about who the chemical he was apply was for, it responded he was new and really had not learned all the information it. Shortly, after the application, my grass was streaked with light areas,. Another week later, I had brown spots where my grass seemed like it was burnt. Now, I see small webs all over my yard, which now tells me I have some type of fungus. To said the least my lawn should be the showcase of the neighborhood by now with me not beginning over due to TruGreens playing like they are lawn specialists.

I, in good faith, signed up with TruGreen and am pretty pleased with the results. However, my year contract ended and I began receiving bills from them. I have asked what these bills are for and was advised that they continue treatments after the contract ends. I wasn't aware of this so I asked that they be halted until someone could call me to make arrangements for a possible new contract. I also advised that the aeration and overseeding that they had done in the fall was not good in certain spots.

After using TruGreen services for over 20 years, I am still pleased with all aspects of this company. The specialists are knowledgeable and professional, answering all questions I may have. My lawn always looks healthy. The most important factor is that they are very dependable, priced right and consistent.

TruGreen helps keep my lawn and shrubs looking great and weed-free! The cost is very affordable and the customer service is excellent. Great value!

Our lawn was a disaster before treatment. Now, with just one year of treatment, it is much thicker and healthier looking. We still have a way to go but I'm happy with the results. The specialists we've worked with have all been extremely knowledgeable and very helpful!

Outstanding staff. They are both polite and well trained.

Service is great and I like the email and call reminders of an upcoming service.

** with Trugreen does a fantastic job with my lawn. He is very knowledgeable and always concerned to what is going on!

Tech announced himself and told me what he was going to do. Very pleasant fellow. I pointed out some winter weeds. He gave them extra attention and they were soon gone.

Tru Green associates are all very friendly and helpful. We particularly appreciate the advance call before an application, so that we know when we will be having service.

The Specialist and Customer Service are always happy to assist and accommodate with their services.

TruGreen has proven themselves to be trustworthy in the services they provide. Integrity is paramount with me and they have kept their word about improving my yard and not cheating saying the work has been performed when in fact it has not as the previous company did. My hat is off to TruGreen.

Weed applications were minimal. Lawn is still full of weeds after 10 months of treatments. I personally purchased weed killers and fertilizer to aid in lawn treatment. TruGreens answer was for me to wait 2 more weeks... weeds abound and streaks did not get any better.

The product and the service has always been great. The billing and A/R is disconnected. After recently finding ourselves in a billing issue, we were ready to leave for a competing service. Seth ** (TruGreen) spoke with my wife and it was not a fun conversation for him. He could have done what I expect out of most companies (and CSRs) and move on with his day, never providing closure to the customer or issue, but he didn't. Seth then called me to sort things out. He made the choice to make a difficult call, that's impressive. TruGreen, and other service related companies, need more employee like Seth... willing to confront difficult issues. I wouldn't have felt comfortable recommending TruGreen prior to yesterday's interaction. Hopefully Seth's personal approach to customer satisfaction becomes a top-down initiative.

If anyone is thinking about using TruGreen please don't. I started their service last year. At sign up I was told by the salesperson (of which I have the original paperwork that they would come every 6-8 weeks). Every time they attempted to come every 4 weeks. I repeatedly told them, (the office here in Grand Parrie Tx and the corporate office) to come every 6 weeks, of which didn't do any good. I had to turn them away personally every time. The latest problem occurred when I referred my son-in-law to TruGreen, who signed up for a year of service. I was told by my salesperson when I signed up that I would get a $40 referral fee. When I contacted Bill at the Grand Parrie office to collect my 40 referral fee he, Bill, said they haven't done that for 4 years, although I was told by another employee it was 2 years ago they stopped that program.

Operator is always on the job when promised. He is polite and answers all my questions. If there is a problem area, we discuss it thoroughly before making a decision.

I have had this service approximately 10+ years and overall I have been most happy with the men delivering the service. They are knowledgeable, always try to please and appear to be interested in doing a good job. My only complaint is the quickness in which they go about the job. I would prefer they put down the material with a bit more accuracy & overlapping. I appreciate that they offer to return if I am not pleased. I like granular best over the liquid application.

I at one point used their service but they killed my lawn so I discontinued service. But now their sales team will not stop calling me. Even after I repeatedly asked them to put me on the DNC list. They call me at my work and at home almost daily. And they have the uncanny ability to interrupt our family dinner every time. No matter what time we are eating. Each time they say they will fax the DNC info to their corporate office to have me removed but they never do. My advice is to not use this company. First they will kill your lawn and then kill your spirit. And I am going to write a 1 star review for every phone call I receive from here on out.

Last year, TruGreen would call my cell about 8-10 times/week asking me for extra service. I would decline, and then, people would show up at my house to perform said declined service. This happened twice last year. This year, when the ENTIRE SERVICE was declined, they continue to send me bills (even before the season has began). My review is that this company harasses and does not take care of the customer. They only want your money. If you are willing to deal with 8-10calls/week about your lawn, then go for it. Otherwise choose a more respectful agency.

I am very satisfied with TruGreen's maintenance of my property and the service man is excellent and. Keeps me informed as to the areas of concern.

I was supposed to get 6 lawn treatments in one year. I know I received the first treatment and strongly doubt if I received another. I was assured that I did in fact receive the treatments. So, I questioned the supervisor, If I am getting the treatments why is my lawn deteriorating, i.e., weeds, bare spots, dead grass, etc. My lawn looks worse now than it ever did, even during water hours. The supervisor then said, It is because how the lawn care people are mowing the lawn. This is ridiculous because I have had the same mowers for 15 years. Then I was told, it was my lawn sprinkling system, which I again considered a ridiculous response. I have come to the conclusion the TRUGREEN has no interest in CUSTOMER SATISFACTION but in getting you to take out a yearly contract. I could never ever recommend them

I hired TruGreen in Shawnee, KS last spring for lawn applications. By far, they are the worst company I have ever dealt with. First of all, they stated they would come every two months to apply fertilizer. Rather than showing up every two months, they came every month the first three to four months despite repeatedly asking them to only treat the lawn once every two months. Second of all, they burned out our lawn and applied grub control when it was not ordered. A manager showed up to inspect the lawn, stated he would credit our bill for the problem, and then failed to do so. I had to repeatedly contact him via e-mail before the bill was finally credited.

We had nice green grass in our nice neighborhood here in FL. We wanted it to be better so we hired True Green. Now our lawn has terrible huge dead spots in our front lawn the VERY NEXT DAY AFTER TRUGREEN TREATED IT!! WE ARE THE TALK OF THE NEIGHBORHOOD. The community does not even want to see one of its trucks in our community anymore because they see what a horrible job TruGreen has done at killing our beautiful grass. You can see the spray marks in the dead grass. Perfect radius rounded sweep marks in the dead grass from the wand where they sprayed and killed it. It is very clear they had something bad in their tanks.

Excellent service, on time, professional, polite.

We had some tree pruning done at our residence. We wrote a check for the entire amount owed and gave it to the "foreman" of the job. He lost our over $500.00 check. We then were told to mail in our payment. We did exactly that and today I got a call from the company saying we have a past due amount! They clearly lost our second check we mailed 10 days ago to a location a few miles from our home. I'm disgusted with this company and won't have anything else to do with them in the future. In the meantime, we require an explanation about the second lost check.

I have used Trugreen for the past three years and I don't have any complaints about their service. I really appreciate Greg, our Trugreen person, as he is always friendly and knowledgeable about their product and what our lawn needs.

Like most organizations, TruGreen may have a strong mission statement, but fail in delivering those goals to the customer due to an Associate's lack of training or knowledge. This has been true in my experience with TruGreen, and so for consistency in service and results, I have requested to have one Associate assigned to my property. For the most part, Scott ** has been assigned to my property, and it appears on the occasions he is not scheduled, issues occur; as an example, my lawn was severely damaged this past spring during an early application. The damage to my lawn was not able to be corrected for over six months - unacceptable! To the credit of Jason **, the newly assign GM of Branch #5815, he did take ownership of this issue and provided an acceptable resolution, and my lawn was repaired in the fall. As a follow-up, Jason indicated he plans to review my lawn in the spring and take further corrective action as necessary.

I had watched the service applicator earlier on in the season, being it was my first year with TRUGREEN and I must say I was very pleased, not only his timeliness but his professionalism as well. The lawn never looked better. Keep up the good work.

I have been a customer with TruGreen for many years. All services include a detailed report of the status/needs of my lawn, trees, and shrubs. The technicians are professional and knowledgeable. I would not trust any other service for my lawn, tree, and other plant needs.

I have been using this service, although with different names at times, such as Chem Lawn, however service has remained the same of the over 30 years. I have been enrolled in their programs. A large portion of this positive experience has been due to the expertise of the technician we have had for several years. Mark ** is one of these employees who knows what "above and beyond" is all about. Much appreciated.

After two years of service I did not see any improvement. I called many times to report this problem from the beginning to customer service. Sometimes they send a supervisor who certify the lack of improvement of my lawn. They did not do anything to resolve the issue. Whatever product they applied to the lawn was not the right one for what was needed. I was paying service after service was not result. I did not pay for the last tree services and they called many times to collect the money, but did nothing to resolve the issue with my lawn. I do not recommend this company. Avoid yourself a big inconvenient customer service just sounds nice but no solution...

Had a seeding issue after aeration in my Travelers Rest, SC home. Called and asked for re-seeding. It occurred in a week with great results.

Glad to have a service from you. Fully satisfied.

My lawn is the envy of the subdivision. TruGreen has done an excellent job over the years. The service is timely and professional. The cost of TruGreen lawn service is worth every cent. The specialists are courteous and helpful whenever approached. My TruGreen service is virtually automated to perfection with little input from myself. This makes TruGreen ideal for busy customers.

Fully satisfied with service and results.

I hope to be a TruGreen customer for many years! Great results, keep up the great work & what you've been doing!

Lawn treatment done reliably by how honest, cooperative, friendly staff. If you're going to have a lawn service, these folks have done good work and have been a delight to have for their service.

First, my local agent was great. He caught me in 10/13 and I easily agreed to the offer for a year and valued the effects on my lawn. Where the problem lies is with corporate. First, some time in the summer of 2014, service costs went up. This caused the amount I paid for a year service to not be enough? Huh? They then CONTINUED to service my property despite my objections. Now trying to charge me $95 for one service when my annual for a year was $225. Horrible horrible horrible.

Lawn is healthier, less weeds.

I highly recommend this company because of the communication in advance when the tech is coming to do my yard and the way my yard looks after the service!!!!

I am completely pleased with my TruGreen lawn service representative and the lawn results.

Last treatment on my lawn before winter.

I started TruGreen service early in Spring 2014 responding to a gentleman doing door-to-door sales. He caught me in a good mood. I signed up, because I had some weeds and dandelions year before. I don't pay landscapers or other yard services. I mow my lawn when I have to. I ordered TruHealth Lawn Service and TruGreen comes as scheduled. Specialist is very polite, comfortable with my dog, doesn't scare my wife, and my lawn has had no weeds all year. Good stuff