TruGreen Lawn Care Reviews

Jim has been excellent. He educates me about lawn care and genuinely wants to see my yard improve. He keeps me updated and informed of each application. My dogs love him and he gives me guidelines to follow after each application so I know they will be safe.

A recent call to fertilize and spray my ornamental trees. I felt I was given a very professional quote, conversation, and answer to all my questions. I was treated very well and I have agreed with this treatment being added to my lawn program.

My lawn has risen from the dead. It literally was mostly dirt in the backyard and now it looks lush and green. My specialist have been timely and friendly. They answer all my annoying questions with ease. If I have questions any other time about my lawn I can call the 800 number and get answers. The pricing is manageable if you are addicted to perfection.

Very good service and the Specialist was great. Did the job on time and the lawn has looked good all season long. We have been customers for a long time and our only concern has been the phone calls from people who know nothing about the service TruGreen provides.

I value the service that I receive from TruGreen based on not only the appearance of my yard, but on the advice and their ability to notice problems in my yard and make me aware of them. Thomas ** has done a great job of making me feel like he is a partner in taking care of my yard. That I value and hope that he continues as my service specialist.

Professional, prompt and friendly service... Specialist took the time to explain expected goals of treatment and willing to receive a call with any questions. Follow-up treatments due to any problems or with unsuccessful results are also prompt. Overall, a great company who stands behind their word!

I paid in advance for one year service for my home because I had crabgrass invading the marathon grass and my daughter's to improve and beatify her home. After 3 months I complained to the technician I still see crabgrass. After 6 months I complained again. After the one year service I had very a healthy crabgrass lawn so I cancelled service. The service continued and started billing me. I called a manager and explained the above, they said they would credit me the amount billed. Then the collection letters started. I called 8 times explaining and complaining, NO ASSISTANCE AT ALL. I ended up paying collections to avoid damaging my perfect credit. I would never use or recommend TruGreen to anyone.

I built a new home and hired TruGreen from day one. Fast forward to year two and I have medium size (3-4' circles) up the left side of my house and through the left side of my back yard. Lawn looks terrible in these areas. I called a few dozen times and their "experts" came out and after going back and forth for a year they came back with the soil was bad. This was after they tried to slice seed and nothing grew back.

The front yard looks great. The backyard looks lots better than it has, but it still has weeds, and some poison ivy. My trees and bush look better than ever and overall I am pleased with the service. The specialist, I usually don't see because of not being home but always friendly when I do see them and professional.

The technician was fast and efficient. He explained that if the weeds didn't die out in 7-10 days he would return for another treatment. He also explained to wait until the treatment had dried before letting any animals on the yard. He was very courteous.

Spring 2017 is the first time I started with TruGreen. And it has been a time consuming frustration! My first application was a long day of heavy rain, therefore I was on the phone for a reapplication. Second application seemed okay. The third application left my front and back lawn with a curly snake like trail from one end of lawn to the opposite end. Well since July 11, I have been on the phone numerous times (855-538-9630 number) with my paperwork and pictures of my burnt lawn. Yesterday morning AGAIN on the phone due to another application was scheduled for yesterday. Again sweet talking staff promising a return call to solve this.

I have a very large yard that the technician has to cover. They do a good job of getting the entire yard. My yard has a lot of different grasses and neighbors on both sides do not have a lawn care service. I know it is challenging to treat my yard but the technician helps make it look as good as it can under the circumstances. They always come when scheduled and will come again if we ask. They are always polite and let me know what they are doing and what the results will be.

I have taken great care of my lawn for about 8 years. I contacted TruGreen this year to help me diagnose and treat some bare patches that I was having trouble seeding. Three times, technicians came to my house to apply fertilizer and weed control, so they said. Each time, I asked them about the bare patches I had hired them to work on and the techs were totally unaware of my problem. They did their applications and I never heard back.

I have requested a lawn treatment retreat as the edges of my lawn are overrun with weeds and it seems the tech did not apply the treatment to the edges. I contacted customer service and was told I need to sign an authorization for the retreat. This was on a Monday- said I would receive a fax in 2 days and to just fax it back and the treatment would be completed. Called on Wednesday since I never rec'd the fax, said system said it was sent. Asked for it to be resent. Called on Friday and requested it be emailed since I never rec'd the fax again. Called on Monday- since no fax or email was rec'd. This time was told the system said the fax was sent on Wednesday but there was no note about the call on Friday for it to be emailed. Was told again that it would be sent within 2 days. Very frustrating that I have now made 4 calls and still am not getting any results.

My three technicians (customer service specialist, lawn technician, tree/shrub technician) within the Rochester, Michigan TruGreen Organization are great. Sandy **, Customer Service Technician, does an excellent job in making sure my appointments are scheduled properly with my home being the technician's first stop of the day. My most recent TruGreen experience involved my lawn technician, Kyle **, who is very professional and always timely. Kyle's lawn experience is evident; and he always talks to me about my lawn (current status, any changes I need to make, etc.). I think TruGreen offers good value for the money spent.

Gary ** is courteous and professional, taking care of all of our lawn problems to keep our lawn looking great. When the next-door neighbor asked about how we keep our lawn looking this great, we told them about TruGreen and its representatives who do the work to keep it this way. Every service person who has worked for TruGreen on our lawn has done an excellent job.

Since we first started using TruGreen's shrub/bush program, we have seen a major improvement in the appearance of our landscaping. Plants are stronger and have less problems with the leaves yellowing or having spots. Our home is fairly new and the landscaping is absolutely stunning!

My parents called and had an appointment set up for TruGreen to come out and spray their yard of an advertising special that the company was offering of $29.95. When TruGreen tech came out he would not give my parents the deal of the $29.95. The technician claimed that it was a mistake and stated, "He wishes that the company would not run that ad, because it isn't true. The tech then stated he would need to see the back yard to get a quote but could not tell us a price. We never let the technician back in the yard due to the fact he started at a price well over 50 dollars or more depending on the square footage.

Work was completed as expected and I am happy with the results. The technician did what I expected. The work was completed as scheduled and on-time. I am happy with Trugreen and would recommend them to other customers. My lawn looks better and grass is growing in the bare spots that I had.

We have had TruGreen provide our lawn service since 2008. Each time a service is performed, we are pleased. The person who is providing a one of the services we have with TruGreen has been friendly and knowledgeable. They will always stop to answer questions too. We started with lawn, tree and shrub services and added mosquito and service for our sprinkler system.

So far the men and women from TruGreen have been professionals with the tasks performed. The reason for 4 stars and not 5 is because I still have weeds and I hope with further treatments this can be corrected. I hate a weed and this is the reason I called TruGreen in the first place.

The TruGreen specialists that come to service my lawn always do a great job! My centipede lawn is perfectly "Granny Smith Apple" green and it is because of their professionalism and the quality of their work. I do give them additional instructions most times they come by, and they always take my additional information and instructions and use them to make my lawn look even better.

Love the service. My lawn looks better than my neighbors except for a few tiny brown spots. The only problem I have is that I'm not sure I'll be able to continue too much longer due to the cost. Is there a senior citizen discount? I'm now retired and may have to reduce expenses soon.

I appreciated the tech informing me that my lawn was showing signs of leaf spot disease with recommendations on how to treat it. However, a few days after the lawn was serviced I noticed a number of areas that turned yellowish brown. A friend who is a professional landscaper informed me it was a chemical burn from the fertilizer put down. I was a bit disappointed as we are having a large party this weekend and the grass is not looking it's best. Any recommendations on treating these areas would be appreciated. Thank you.

My lawn looks so much better. Trugreen knows that it takes more than your garden store fertilizer to improve and maintain your turf. Money well spent. I highly recommend Trugreen to anyone who wants to have a healthy and pretty lawn. Join me and my friends and family. Call Trugreen today.

Once I had my first application and met Chris, I was very pleased with his knowledge and recommendations. My only complaint, and it has nothing to do with Chris, was after I sent in my request for information, I got called by 3 or 4 different people (which I can appreciate because I myself am a Director of Global Sales for our company) trying to sell me this service. I finally was contacted by Matt (he told me he was the LOCAL person for TruGreen) so I signed up with him. Which I prefer. I have even been called back by someone from another State after I already signed up with Matt to try and get me to sign up. Evidently he didn't know I was already a client. Just saying it's a little aggravating to get so many calls. I guess it's better than no one calling which I've experience with others. Thank you.

I am happy with my lawn care thus far. My specialist is very helpful and courteous. Any questions/concerns are handled efficiently. I have recommended TruGreen to my friends. Those that have obtained these services are happy with their results.

The specialist, Jeremy **, that treats my lawn is just wonderful. He does such a good job and is always so friendly and helpful. I have had many people walk by my house and tell me how nice my lawn looks. Because of the unusual amount of rain this year, I am getting crab grass in the front lawn where I have no shade and the grass is a bit thinner. I called to see if there was anything that could be done to remedy the problem and Jeremy was here in a couple of days putting an extra treatment on the lawn where needed. I really like getting a phone call the day before I am scheduled for a treatment so that I can get the lawn mowed if needed.

First let me tell you that I have this service at my home and a rental and they have been wonderful. BUT, based on this service I hired Trugreen to do our other rental. I'm selling this house and the tenants neglected everything including the lawn. The first application was June 27th. They left the traditional "hi I was here" and the flags were up so I knew they were there. I was very disappointed that they had not done the backyard!?? Why? Not sure, but the gate is tough to get in to, so I figured the tech thought it was locked. OK, I get it. Can you call the customer or indicate that on the communication you left in my mailbox? I guess not. I call after the July 4th holiday, now my front lawn is done, but the back yard is off schedule. Remember I'm trying to sell my house. They schedule the backyard application for July 12th. On the 15th (Saturday) I call and tell them no one came and did the backyard.

Keeps my lawn healthy and looking green without my needing to worry about what chemicals to use or when to apply them and what the application should be. The crew that apply the chemicals are friendly and helpful and are willing to answer any questions I may have.

I was bitten by a deer tick in the spring and it turns out that I am severely allergic to them. My husband and I decided to have TruGreen treat our property for ticks and mosquitos. It is now the middle of July and we haven't been tick or mosquito free at all up to this point. We have swarms of mosquitos on our entire property even on the days that they treat. We make sure that weeds are kept down and there is no standing water on our property. This week I had put about 4" of treated water in my trash dumpster to clean the dumpster on the morning that TruGreen came.

At my Mom's house we removed a crab apple tree in her front yard about 10 years ago and the roots ended up attracting a bunch of grubs that ruined the yard. I ended up getting TruGreen's lawn care for my Mom's birthday a couple years ago and the yard looks amazing. The before and after photos would show how much of a difference TruGreen has made. Anything I can do to make my Mom happy is well worth it.

Disappointed with follow up and resolution to a problem. I have been experiencing a problem with my lawn and the problem has persisted for several weeks until I applied a treatment myself. You keep promising that someone will come out but that doesn't happen. The third time is this week so you have 2 more days to live up to your promise. Callbacks are a real problem for TruGreen.

I had nothing but positive dealings with TruGreen. They have come regularly and always left their recommendations on keeping my grass looking good. When I had a dog I requested they call before they came which they did every time. I would recommend TruGreen.

The local TruGreen service techs have always shown up promptly, worked efficiently and been courteous. They have been neatly dressed for their tasks and launched right into their work. Whenever I've asked a question, they were knowledgeable and knew the answer. On a couple of occasions, the technician offered friendly advice regarding mowing techniques and lawn patches. They appeared to enjoy their work. I was pleasantly surprised that one of the technicians took back a few soil samples for analysis in order to customize future types and amounts of application products that TruGreen would apply.

I contracted for pesticide treatment to kill off a lawn ant overpopulation that was killing lawn. There was no other service contracted for. The form they wanted me to sign had the first treatment listed with dates that had already long since passed. I refused to sign that contract as have had experience with companies using their printed wrong dates to say you have gotten all the treatments when you have not. So eventually they decided to just do 4 treatments instead of 5 and refund me one treatment. When they came out to do the first treatment they added broadleaf treatment which I did not order because our lawn is purposefully overseeded with white clover for resilience. This killed the clover in the front yard. They also stated in writing that the pets could be on the lawn several days later.

TruGreen is a reliable company that has taken care of our lawn, tree & shrub needs. If there's ever a problem, they do not hesitate to come out and see if there's something they can do to resolve it. We have used TruGreen's services for a number of years and will continue to do so.

The last application did not kill the clover and there were also some weeds. Otherwise I have been satisfied with the service and I like the call to tell me when they will spray the lawn. The person doing the spraying has always been polite and tried to be helpful.

Jason ** does a really good job on our lawn and we would recommend TruGreen to anyone. He explains what we need to do to keep our lawn looking great. You hired a really good person when you chose Jason.

My service representative is always courteous. He knocks on the door to let you know he has arrived. Trudy, always gives you a prior call to let you know the date he will arrive. When he is finished he leaves a summary of the products he uses and the condition of your lawn. Couldn't ask for more! My lawn looks great!!!

Like the service. As the first person told me when he arrived "don't expect miracles in the first year" which I knew was the case as it takes time to re-establish a lawn. By this time next year, with TruGreen's assistance, I hope to have all the bare spot filled, weeds gone and a lush and healthy lawn.

I am very pleased with TRUGREEN professionals. They do an excellent job maintaining my lawn with their applications. My lawn is green and it looks great. I like the comments on the billing sheet that is left at my home after the application. I usually read these for their insight and guidance. Nice job!!!!

The technician was thorough and knowledgeable about our lawn and answered all our questions. Within one week of spraying our yard we noticed a difference. The grass became much greener and looked more healthy. Even my neighbor remarked how good our yard looked!

We have been pleased with TruGreen's service via scheduling and also with the service specialist who is very knowledgeable, professional and courteous. I have appreciated his advice regarding care of our lawn. I would recommend TruGreen to my friends. Please send us some cooler weather and rain as it has been very hot and dry the last couple of weeks.

TruGreen continues to impress me with their quality of service. On this particular visit the specialist stopped by to treat my lawn before 8:00 AM on a Saturday. He noted in the paperwork he left that he did not ring the doorbell because of his early arrival.

I am very pleased with our service, appearance of our lawn that John **, TruGreen manager, gives us in servicing our lawn needs. He is very professional, knowledgeable, comes in a timely manner, and always is friendly visiting about any concerns that the lawn may have and solutions to the concerns. He always touches base with me each time he is here. John ** is the entire reason that we are still a customer of TruGreen Company. He is the very best example of excellent customer service!

TruGreen called me...asking for credit #. When I received the call I said I didn't know who he was and I would not give #. Also told him I don't want their annual program. His response was he would do one application for $40. I ask how he could do that because most Francisco's required (3). He said he was off the "GRID" and would do it anyway. The first service didn't work. Called back a employee came back and said give it more time. Never got rid of any weeds or clover. The owner in Waukesha WI is a scam artist and TruGreen should take away his Franchise... Scam artist. Never signed a contract or seen one.

I have had TruGreen for many years now and always seem to get the best service. My grass is the greenest and cleanest on the street and I am always complimented on the nice green grass. I do not see the service people many times but the work is always done to my satisfaction. I do have some concerns regarding weeds or should I say cherry trees appearing in my lawn which are very difficult to remove, actually impossible would be the word. So if anyone has any ideas that would help, I would appreciate the help.

I signed up for mosquito repellent. I've had three applications and still have horrible mosquitoes. I have also been charged on my credit card when service has not been completed. I have been dealing with salesman Robert ** and he doesn't return phone calls. He also did not mention an extra $70 charge for grubs that was Applied to my credit card that I did not ask for nor want. I can't seem to get a refund for it either. The office says it is the sales person that needs to tell you about the charge and they get this complaint a lot. Well maybe the salesman should start taking it out of their Commission instead of taking it out of people's account that they don't know about! This is a scam. I am truly disappointed in TruGreen and their customer service.

The Specialist are friendly and professional. When I call for concerns, they are resolved promptly. They call me before they come to service the lawn. Always leaves the sign on the lawn and the invoice in the mail which they have suggestions for any upgrades.

The weeds and crabgrass are almost all gone and the lawn looks nice and green. The service man, John was very helpful explaining to me that I should raise my lawn mower blade so I won't cut the grass too short and cause it to burn up. I did raise the blade and the lawn looks much better. I find that the liquid application is more effective than the granular.

I had TrueGreen mosquito service conducted on my yard 2 weeks ago before July 4th. The dumb tech sprayed everywhere. What was left was a white film all over my plants, trees and my son's toys. It stained everything. I called customer service to log a complaint. The local franchise manager came out and looked and said he never saw anything like it. He said he sprayed areas he wasn't suppose to- including an evergreen trees and rocks as well as toys, patio etc. He wasn't sure what happened - he "didn't agitate the jugs". Told me to spray water on it and it has a 30 day cycle. He wasn't gonna charge me for the treatment! He couldn't answer about the toys and said to leave my son out of the yard.

The specialist was very friendly and professional in our discussion of the applications and my lawn needs, which sold me on the use of TruGreen. The timeliness of application after my call was great and the quality of the job was exceptional, and will be more apparent as time progresses. I feel the value for the cost is right on point for the market and job done. I look forward to the following applications for my home needs. I spent a lot of money and time to get my yard to the great stage it is in and want TruGreen to help me keep it and improve it! Very satisfied customer.

In all the years that I have had TruGreen services I have never had an issue with them. The technicians come and do they their job and zip, they're gone. My lawn Always look great and I'm very pleased. They're always willing to answer any questions that I may have.

TruGreen has helped clean up our yard since we purchased the house over a year ago. When we first bought the house you couldn't see any grass on it. Since TruGreen has been treating our lawn, it looks so much greener and fuller. Now we get compliments from our neighbors on how nice and healthy it looks. Thank you TruGreen.

The service that I have been receiving from TruGreen lawn specialist (John **) have been excellence. His professionalism, friendliness and knowledge of his position have made me a happy customer. My lawn looks great now because of the quality of his work and the amount of rain we received this season.

Service has been very good and lawn really looks great. This is our 2nd year using TruGreen. I tried to perform my own service previously, but always had problems applying at correct time and on schedule. TruGreen took over and I'm really glad they did. They have applied the correct fertilizer at the correct time. Service Technicians are courteous and professional.

TruGreen's service was exceptional in regards to timely professional responses to any and all lawn problems. My lawn was a mess prior to having Trugreen perform their magic and several of my neighbors have signed up for service because of the transformation. I also attribute the lush green lawn to the recent quick sale of our home because of its curb appeal. I will be recommending Trugreen to the new owners. Thank you to all of the service techs who performed service to my property.

I no longer use Lawn Service. We only use the TruGreen Tree and Shrub Service. We take care of the lawn ourselves and are very pleased with the results. We have more flexibility to schedule our lawn applications and lawn mowings based on need and weather conditions. And we save money.

My home was built on a lot which had been vacant for about 15 years. Therefore, we are battling weeds. TruGreen comes out as often as needed to try to get rid of the weeds. The weeds are not gone yet, BUT they are on the run!!! I'm seeing fewer and fewer weeds after each treatment. I appreciate the friendly service when scheduling follow-up treatments, and how quickly TruGreen can return to treat the weeds.

Yard looks great this year. The best I've seen it. The growth is good, the color is great. The service has been right on time. The service man has been friendly and prompt. The yard is much better than last year. It's nice not having to worry about when to apply the service.

The crew that comes to my house and performs the cutting and edging every Monday are second to none. They are professional, neat and do a great job as my lawn looks terrific. I cannot say enough about them except keep up the great job. We really appreciate your hard work...

My most recent experience with TruGreen was today. This was for mosquito control. The specialist was courteous and answered my questions. I cannot compare the work done to that of another company, e.g., Mosquito Authority, because this is the first time I've had a service for mosquitoes. I can say that I have not seen a mosquito on my skin since the service started last month.

The overall service in controlling weeds and keeping my lawn green has been good. However, I was disappointed after losing some grass to grubs. I had asked my specialist about the distressed grass, but he didn't check the grass and its roots. He simply told me it needed more water. I asked him again the next time and he pulled up some distressed grass and said it was grub damage. I had to replace that grass this spring.

My TruGreen Specialist always completes my lawn quietly, quickly and on the day expected. My grass is thick, green and the nicest in my neighborhood. I appreciate the professionalism and expertise too. I wish all my neighbors used TruGreen. They are the only lawn company I trust.

TruGreen has quality products and an experienced staff to apply them. They keep up to date on any new lawn care issues that may occur and let me know if I need to adjust our maintenance plan. Dan is my TruGreen expert. He knows his stuff. Like it when TruGreen gives me a heads-up that they are coming.

I have been a loyal customer of 20+ years and James ** has always been an excellent specialist towards our lawn. I would highly recommend him to anyone. TruGreen has always been helpful with their customer service as well as the treatment that they present on our lawn.

When I strictly had Scott's service people, they were fairly consistent each visit. With TruGreen I seem to frequently have a different service person. I prefer to have the same person each time so he/she gets to know my property and is familiar with the problems I may have. It is a little tiring having to discuss my problems each time with a different service person. If I am not home, that makes it more difficult.

I have two homes, I had fertilizer, shrub and mosquito treatments for both. I was very skeptical about the mosquito treatment and let TruGreen know my neighbors were not participating so what would stop the mosquitoes from coming into my property? I was assured it didn't matter. Of course it didn't work at either home. I actually think the mosquitoes are attracted to the treatment. Really why I'm writing this is the customer service is horrendous. They will not work with you when you want to cancel. I was hung up at when I said there was nothing they could do to change my mind. They continued to cold call me even when I had the service. NEVER use these guys. Stay with a local company that cares about you.

I called TruGreen because our yard was looking so bad. My husband and I tried all kinds of remedies and nothing seemed to work. We weren't sure if it was fungus or insects or what??? After calling TruGreen, our yard looks so much better. The grass is thicker and healthier. Our technician, Cody **, always takes the time to go over mowing and watering techniques with me as well.

My most recent experience with TruGreen was Tuesday, July 11, 2017. The technician had knocked on my door to let me know he was treating my lawn. At the time, I could not answer. As soon as I could, I stepped outside and met him as he was coming across the front lawn. He and I spoke a few minutes. He made it a point to let me know what he was doing and why. I appreciated the thoroughness.

I am well satisfied with the service that TruGreen provides for my lawn. The service person always knocks to tell me he is going to treat my lawn. He is friendly and helpful. He follows my special instructions for treatment. My lawn looks great.

I have been very happy with TruGreen except the last visit resulted in a burnt area in my front yard about 5 feet by three feet. It looks like a chemical burn and the grass is completely yellow and dead. Otherwise, very happy.

Does a great job, forgot to put weed killer on front bank. The serviceman that usually does my lawn always puts weed killer on bank. He is very polite and always does a great job. Very neat and good relationship with serviceman that usually does my lawn.

My lawn's health is good without any weeds or other problems. I like the online service statements which details on the service done and advises me of anything to be done post each treatment. TruGreen also promptly calls customer before the service which gives me a heads up when the crew would come and have them access to all of my outside area.

I always receive compliments on the lushness, weedless lawn. I completely rely on TruGreen to do the job and put no thought into what maintenance needs to be done to the lawn as they do an excellent job. Our Specialist is always friendly and gets his job done quickly after knocking on the door to let us know he is here. He also seems to love our dog as he always takes time to say hello to her.

The job TruGreen does, overall, is excellent. The appearance of my lawn and shrubs looks great. No to little weeds. Work done in an efficient and unobtrusive manner. Easy to sign up for the services for the year. Wish it was lower priced, I would take advantage of more services if the prices were lower.

Our service tech, Kate, is great: good communication, great attitude, professional and courteous. The yard still has weeds but Kate is getting them under control. Much better than it was at this time last year. Kate gives good feedback on mowing and watering.

I really like the reminder calls. I am never home when my application is done and have never encountered any problems. If I did have an issue, the customer service department was always professional and kind on the phone. Grass has never looked better.

Our front lawn has terrible soil and it has been hard to get decent grass to grow. We've had TruGreen for a couple of years and the lawn looks better than ever. We like talking to the technicians and getting their advice.

Aaron is very thorough and professional. Your firm answers my calls and if I have a problem a technician is dispatched within 3 days. I have never been disappointed. Excellent. Whitefly was causing defoliation of some large bushes. I called and Aaron arrived within 3 days, treated them and gave them attention with every visit. Full success.

TruGreen is fantastic. They always call the day before service is done to let me know my lawn will be cared for the next day and ask that I call if I have any question or concerns. To top that off, they have not missed an appointment that has been made. With respect to the appearance of my lawn, I would have to say I have one of the best looking lawns on my street, both front and back. I am truly happy with the service TruGreen provides and I am more than satisfied with the results I see with my lawn.

The staff are very courteous and professional. So far I have followed the advice of my specialist in terms of what package would best suit my property - initially and in year two. We have seen a major turnaround from dry patchy grass, to a thicker healthier greener lawn with much less weeds. It has been excellent value and the work is well done. The team members are very efficient and helpful if we need reminders to unlock gates or if they have to come back on another day.

I appreciate our TruGreen specialist's (Frank **) willingness to attempt to contact us each time he is at our home for lawn and/or shrub service. He is always polite, friendly, knowledgeable, efficient and willing to listen to some special care needs of our particular lawn/shrubs. Recently, he diagnosed the cause of a problem that we were having with a variety of shrubs and indicated that he would spray for the bugs/disease that was there and come back as often as needed to make sure that the shrub survived. That demonstration of extra care and effort makes a big difference to this homeowner and makes me a very satisfied customer of TruGreen.

The technician was prompt and spent a great deal of time analyzing my yard. He then did the application not rushing, ensuring all the areas were covered. I was home so afterwards he discussed what he found and did and gave me some suggestions. My yard has thickened and greened up nicely.

Three years ago when we bought our home my trees were dry and not producing flowers or fruit. The second year we brought in TruGreen and what a difference. Robert ** is the best, most knowledgeable about what they need and always passes that info on to us. After the first year with TruGreen my trees had so many flowers, the branches were bending over. Lawn care has been great too. My lawn is green and much thicker than in the past. It's an expense but if you enjoy your time outside it is very much worth it.

I have had great experiences with TruGreen over the last 20 years. Any issues that I have ever had they quickly resolved it and made it right. They contact me before they come and then follow up with an email to see if there are any questions or problems.

I appreciate that they come earlier if I need them when I'm having a problem. The tips to make my lawn better are also very helpful. I have been able to use some of them to great success. Very pleased with how my lawn looks. Very few weeds and nice and thick.

TruGreen has helped keep our lawn healthy, weed free, green, and grub free so our friends, the Voles and Moles have left. Our specialist is not only professional, but friendly and TruGreen has helped keep our lawn healthy, weed free, green, and grub free. Our specialist is not only professional, but friendly and knowledgeable about our lawn, plants, and trees. He always provides great advice and I am always pleased to see the TruGreen truck. Thanks for your help.

I like the way it looks. It looks really good. I like it. It is getting thick. Have to mow a lot more then I use to. It took two years to get my yard looking better. The price per application could be lower.

Jim **, tech was knowledgeable, courteous, and answered my questions clearly and concisely. TruGreen has serviced my lawn and trees for 15 years. Char in the Littleton Office is helpful. Both she and Jim are assets to TruGreen.

Hands down happy with TruGreen's service and professionalism! The specialists are always pleasant and detailed. The office staff who call ahead are always pleasant as well. This is our third season with TruGreen and compared to other companies in the area we made the right choice!

We had a scheduled appointment for TruGreen today, July 7, 2017. I called this morning and this afternoon to ensure that the tech was still coming out to service our lawn. Both times, I was told that we were still scheduled and the tech was still coming. Due to my concern of a no-show, I asked the Trugreen representative, what time should I start getting concerned and she told me that they work sometimes until around 6 pm and sometimes the trucks don't get back to the company until after 7 pm. She said that if the tech has not shown up by 6 pm to give them a call. Well, I called at 5:18 pm today and was told that the trucks don't spray after 5 pm. Totally got jerked around today.

Although always satisfied with service provided by your company, my last experience was a disappointment. I requested that you provide something to kill the vegetation in a circular bed by the patio in my back garden. You sprayed it twice last year which was not successful. You sprayed it again last week and again it was not successful. Spending $60.00 each time without results I find totally unsatisfactory.

Our grass in our yard has become weed infested although they have sprayed for weeds about 4 times. They have been treating our yard for St. Augustine grass although they "did a complete evaluation of our yard" prior to services rendered. We have Zoysia grass which requires different treatment and to date no one has had the chemicals on their truck. Last Monday, they said they would be out by last Friday with the correct chemicals to spray for weeds. That didn't happened. Still waiting for results as they have a "guarantee". We will see what happens.

By following the advice given last year, and continuing this summer, my lawn looks amazing. No weeds, lush grass, no insect damage. I'm delighted with the result. I'm confident that the ongoing care of my lawn specialist will keep it looking good all summer.

Grass looks good and service technicians are friendly and willing to work with me on my specifications. I had seeded in certain parts of the yard and could not take weed control there, but wanted it in other areas. They were able to handle this and we are pleased so far.

I have been extremely please with the personal and professional service of my TruGreen service specialist (Antonio **). He takes great pride in making sure my property looks at best. He gives me important information so that we can keep our property looking great between services.

The price is fair. Their staff polite and sincere as well as quick and efficient when they work. The fertilization works however the weed control leaves much to be desired. The first weed control seemed later has the dandelions had gone to seed. The broad leafs did seem to die however. The summer weed control seemed to have no effect and my wife and have needed to pull weeds and I finally bought Weed B Gon and sprayed it myself in the hope to eliminate them.

They are always informative as to when your service will occur. The results I get from TruGreen are good. One thing I would like to see is when they are spreading the granules that it all gets on the grass. Most of the time it does get on the grass but also a lot of waste occurs because the granules are all over the sidewalk and driveway.

I have had TruGreen for many years. I have had excellent service from the lawn care service and the shrubbery service. So far this summer I can't say the mosquito control is working. But we have also had rain daily for a month now. My lawn care specialist is always on time and is very conscientious. My lawn survived a very harsh summer last year from the drought. I totally attribute that to the lawn being in such good condition.

For now, and this is my second year of a TruMaintenance Lawn Service; 7 services per year). I signed up for the 1st year and paid $571.67, and prepaid my 2nd year (now in progress) at $578.20. My service technician is great and the TruGreen products applied have shown a beautiful lawn, however, for the money, I should receive more passes through the lawn on service day to eliminate the undesirables in my yard. I do believe that for what I am paying I should also receive service applied for grub control without any additional cost. For the money paid, apply what my yard needs. I am seeing introductory offers by TruGreen much less than my annual service fee.

Everyone comments about how good looking my lawn is. In fact last year I won best lawn in my section of Bear Creek. If there is ever a problem all you have to do is call the company and they will send someone out to your property to take care of the problem.

I tried for 4 years to get my lawn into shape and nothing worked. It already looks better this year than at any time before. Service techs have been extremely professional and I could not be happier. Will renew again next year.

TruGreen have improved the look and feel of our lawn since we moved into this house 5 years ago. It was just weeds back then but now we have soft green grass. If I every have an issue with weeds on the lawn I just place a call to TruGreen and arrange for someone to come back out at no extra cost. We are very happy with the service.

My lawn is really showing great improvement in its condition. The color is a vibrant green and appears to becoming very healthy. My TruGreen Specialist, Courtney **, always takes the time to tell me what he is putting on the grass and the reason he's doing so. I very much appreciate his friendliness, thoughtfulness and professionalism. I'm very happy with the service provided and so glad I chose TruGreen to care for my lawn.

We had TruGreen the first 2 years that we owned our home. Our lawn looked great. Then we out thought ourselves and got a local company for cutting and lawn chemicals. Each of the last four years our lawn got worse. Weeds and poorly growing grass was the norm. Last summer was the worst yet. This year we are back with TruGreen and our lawn is starting to look like it did 7 years ago. We are back with TruGreen to stay.

Very pleased with the TruGreen program, both lawn and trees/plants. Professional and efficient service as promised and with GOOD results. Workers willing to help with information and to answers to your questions. If needed, they will come back and follow up on something you think they may have miss. And, without a fuss!

I have had great service from TruGreen every month. The representatives are always courteous and well abreast of the chemicals, treatments, and overall lawn service care. In addition to the overall customer service, I have been given recommendations for preventative service.

I am a long time customer with Trugreen and believe that the treatment and lawn care received over the years has been very good. My lawn is revitalized after the first application each year. I have been told that the products used change periodically to improve the health of my lawn. The customer service is outstanding and if a repeat application is needed, it is done and the specialists are knowledgeable and professional. I believe I get the best value of service for the money spent on servicing my lawn.

Londonderry New Hampshire - For 2 years I've asked for LIQUID fertilizer and NOT Granules. Several times they came out and put down granules anyways. I've spoken to their drivers, I've called and it has not helped. This year I asked for fertilizer with NO broad weed leaf killer in it. They said, "We'll make a note to the file." They came out while I was at work and put down the fertilizer with the weed killer and now I have areas that are barren. I called and complained and they said, "Noted we'll take care of it..." The bill arrived. I sent it back. I called again and they responded with a supposed email to the branch and still nothing. I was home on vacation and a TruGreen tech came out and I asked what he had in the truck for me and again it was fertilizer with weed killer. I sent him on his way and called the office. I then received 2 phone calls from a gentlemen that sounded very Indian. I could not understand a word he said so I hung up twice.

We enjoyed working with True Green! Anytime we called them, they replied quickly. They always came out to reapply our weed control anytime we needed it. They have a lot of services to offer to you also. You can either accept the services or not and they will not pressure you into something you do not want to have done!

My lawn looks great. I was experiencing a problem with dandelions growing on the edge of the lawn and sidewalk and driveway, but when I reported it, the problem was dealt with in a timely manner and I am VERY happy with the service.

They do a good job on my yard. But, they do not offer all of the services some other TRUGREEN affiliates offer. This particular affiliate did not offer tree pruning but, told me it needed to be done and to contact them for pricing.

The lawn was not good when I started the treatment but now my lawn is great. The bushes are not free from insects. So I can sit outside longer not worrying about the bugs in the trees and my grass looks really good.

Shortly after a TruGreen treatment in mid May our lawn developed hundreds of brown circular patches. According to their website it looked like Dollar Spot Disease. I was in contact with a customer service rep by email and asked for a contact in management since previous consumer complaints about poor weed control were not resolved. That individual WOULD NOT give me a contact and told me to work with the technician who worked on my lawn. I was however assured me that someone would be out to examine the current spotting situation on June 12, 2017.

My lawn looks AMAZING!! And that's not easy to achieve in the hot temps and sandy soil of Columbia, SC. The technicians that show up to do the lawn care are friendly, courteous, knowledgeable, professional and they encourage me to mow and water properly. They tell me that together we get the lawn looking great and in healthy condition. It truly is a bargain, because TruGreen can use much more potent and effective products than I can purchase in a store. I would have to buy a lot more product and use it more frequently to get the same result. So, my contract with TruGreen is a much better deal. When I call the office with any kind of question or problem, they give me good information and send a technician right away to take care of anything that needs reapplication.

As I indicated before I like your company & what you stand for in quality of service, but the person that comes out represents you. So ask them to take their time spraying lawns & do not burden them with too many accounts in one day. Then they can see if there are additional weeds growing and rectify that problem then without coming back again & again which cost you additional monies. Take care of that problem and you will stay at FIVE STAR RATING.

Sean ** has performed the majority of my services this year and he is an outstanding provider. He is very personable, friendly, knowledgeable, and thorough. I've spoken with him on different occasions and I'm impressed on his customer service. Sean always has a smile and a friendly greeting.

The best bang for your dollar! I get so many compliments on my lawn when we have guest over. TruGreen employees always do a great job, leave me tips to help my lawn out and call a day ahead to schedule the service. I have a large yard and I couldn't treat my lawn any cheaper if I did it myself.

I would give zero stars if possible. Very expensive and treatments are poor. Have CCTV of service person just get out of his truck, put the invoice on the front door, and leave without ever conducting the service. TruGreen will not honor their service agreement with you. They will manipulate the service to burn through your contract so they can charge you more than you agreed to. Customer service is rude. Account manager is even ruder. I do not recommend this company. Find someone else. TruGreen feels that they are big business and they can just walk all over the customer.

I was not here on the last visit. This particular visit was to examine the property for any damage to the lawn, trees and shrubs. Noticed bugs and fungus on the shrubs and trees. They have always been a problem. I treat them myself and have told the technicians this. It does no good it just comes back. I do not see much point in paying extra for something that does no good. Especially when I can do it myself if I choose. Otherwise, the Complete Lawn Service I have has really helped my lawn. It is working so well I renewed my contract for 2017. There have been a few problems in 2016 that took some time to get it to be heard by the right person. It was resolved and everything is going well.

They called me ahead of time about the service. I wasn't there when the technician applied the treatment, but a small sign was left as well as a door hanging with details of what was applied. In the past when I had an issue, they responded directly to me, based on my response to a follow-up survey which surprised me. They resolved my issue and I have continued as a client with them.

This spring I discovered serious lawn damage from grub activity. I contacted my specialist Rick ** who acknowledged the problem and accepted responsibility. He took photos of the many grubs and damaged areas. He set in motion a restoration plan including aeration, new seeding, and starter fertilizer. He also sprayed to kill the grubs. The plan has progressed well and this week he was able to give the first treatment to kill weeds as there are many. I believe Rick will continue aggressive practices to return my lawn to the original condition.

The current service was satisfactory, the previous service was not acceptable. During the previous service the technician was asked to fertilize a section of my yard, he indicated that it did not get enough sun and it was not worth fertilizing.

A valued aspect of using TruGreen Lawn Care is just them coming and getting the job done without much fussy contact. Leaving a voicemail message is perfect for us. I had to change a application visit due to watching 3 dogs and they were very accommodating. Easy company to work with.

Nice work done!!! Good service, great results and I'm pleased with the lawn. When they first started my lawn was full of weeds and did not look healthy at all. Now, it is very different and healthy green with no dandelions!!!

Generally I am happy with the service provided by TruGreen service people. The people who visit our property are professional and work hard at providing quality services. Our yard is mostly free of weeds and stays green throughout the growing season.

Lawn's appearance has improved and should be perfect with additional treatments. Always get a call from the specialists or an automated call to let you know when they're coming so that you can remove locks from gates or make other preparations. Good service.

My technician that has came the last two (2) times name is Nick **. He is a true professional all the way and I would rate him on a scale of 0 to 10 a Major 10+. Also I called to place an order for later this year having the Aeration & Over-Seeding done. I received a return phone call from the local Nashville, TN. sales mgr, Jacob. He handled everything excellent and was very, very helpful with the planning and correct timing to have that service done. So all my personal experiences with TRUGREEN recently have been "EXCELLENT"!!! Thank you guys and look forward to continuing doing business with you.

The TruGreen lawn specialist arrived at our house and the weather was cold and raining. Since this was a spray application, I wasn't worried about the rain diluting the pesticide application. The specialist was very cordial and professional. He mentioned he had the option of calling it a day but wanted to get my lawn done. I watched the specialist apply the product. I thought he would rush the job and take a few shortcuts. The specialist took his time and hit every inch of lawn. He was soaked and wet, the weather was "crap", and the wind was blowing. The specialist did a good job in challenging conditions... He carried on. You have a good, dedicated employee here.

My experience with TruGreen has been exceptional. My lawn at the beginning of the treatment was burned down and did not look green at all. After I sign in for the services they very clearly told me that I wasn't able to see results right away. I was a little bit skeptical at first but they were right. Three months after they started the first treatment my grass start looking better. One year later that will be last month my grass look greener than ever. It looks like a golf course. Now I know why you guys sponsor the PGA tour.

This company will take your money. They have bad customer service, very unorganized with visits. After almost 2 months, my lawn looks terrible. Weed keeps growing, and I have brown spots all over. No fertilization has been done in the 3 visits I have received. I called them countless times, set up visits and they don't show up. They come to treat my lawn when they feel like it. Manager is useless, all he gave me were excuses. I will not be renewing my services with them ever again, they are thieves.

My lawn is like a velvet blanket and my friends always say that it is the best. It is only due to TruGreen that this is possible. My friends at TruGreen treat me with respect and always treat me fairly. When everyone asks me my secret -- I tell them that it is TruGreen all the way.

The new startup in Mankato, MN has been a challenge for the TruGreen team. However, their attitude has been refreshing and their performance has been stellar. We moved to Mankato last September and the yard was a disaster. With the expertise of the TruGreen team, we have surprised all the neighbors. The yard is coming around and the scuttlebutt is, they may let us stay in the area. Thanks to TruGreen.

We used Scotts Lawn service prior to them being bought out by TruGreen. We never had any issues with Scotts. We were notified by a phone call from a lady from customer care department that we owed 80.00 to TruGreen. I told her we never have used TruGreen and she then informed me they bought out Scotts. I let her know that they had never treated our yard. She said that it was only due to bad weather and all of the rain but we still needed to pay what we owed. Mind you we paid Scotts by the year, and they had excellent customer service! They would notify us by mail any time they were getting ready to treat our lawn.

My first application scheduled April 3. They never showed. They didn't show for the next two appointments and finally did first treatment May 19 after I had to speak to a supervisor. I spoke to supervisor after next appointment was a no show and she said she would personally track my account. On June 27, 6 weeks after first application (should have been 4 weeks) man shows and says he is scheduled to do only front yard. I told him to leave and requested my money back. If on schedule my 4th treatment should have been due in one week and I only had one so far. The service is an excellent one but they have no idea what they are doing!

I have been a customer of TruGreen for more than 6 years. I paid for 3 of their services. I couple months ago they put too much chemical on my grass and burnt it. They came out and said I had a fungus. I hired a second opinion and he said that too much chemical was applied and it burnt. I called TruGreen back and a supervisor looked at it and confirmed that they burnt it and would fix it by aerating and nitrogen. They didn't show up. I called again. A second supervisor assured me it would be taken care of because they stand behind their service. No show. I paid for someone else to come out and fix my lawn. Extremely dissatisfied and will hire another company instead!

I always had a very nice yard. One of the nicer yards in the neighborhood. I put my house up for sale so I thought I would hire TruGreen to take my yard to the next level. What a mistake that was!!! They came out on Friday 6/23/17. My grass was dead on Saturday 6/24/17. When I call them on Monday they were very rude to me and did not want to take any responsibility. Now I am trying to sell my house with the worst looking yard in the state. I would think again if I was you to ever use TruGreen again.

We have had TruGreen for a number of years and have basically been satisfied with the results. Results are better of course in when there is lots of rain. Our soil dries out very quickly and thus results are not so good when there is no or little rain.

It was just a normal fertilizing & weed control service. The worker also answered some questions about some circular spot I have in my lawn. I am not totally convinced that he was correct in his analysis. It has gotten worse since last year. I still am not sure of what to do to cure it? But great job on the service & putting down the product. He was also polite & professional.

TRUGREEN services have been highly reliable. And incredibly effective. Our lawn is healthy and green, and unlike the lawns of our neighbors, our lawn is virtually weed free. TRUGREEN informs us ahead of time when they will provide the service, and then they leave a sign when the service has been provided. I would recommend TRUGREEN very highly to anyone who wants a lawn that is green and free of weeds.

The specialist arrived and noticed some areas of the lawn were recently seeded due to tree removal. Told me this treatment would kill the seeds and would carefully avoid the seeded areas. He was very thorough with his treatment and made sure all gates were closed when he left.

I am amazed at the dramatic improvement in my lawn. I had a large amount of various kinds of weeds in my lawn and it had been greatly disturbed by excavation of a trench for the installation of a gas line. Within a few months after this work was completed the lawn looked better than ever.

I requested that TruGreen avoid spraying product near my dug well in the backyard. After 2 years of calling they finally got it right. Then, since more than half of the lawn was in this area, I asked for an adjusted price for treatment of the remaining half of the lawn. I paid that price for one year until my last billing. They are again charging me the full price for half of the work. I have called and asked for the manager and he is never in. He left me a voice mail saying it did not make any difference in the cost since half the lawn should cost as much as all of the lawn for treatment. My service is out of the Rocky Hill, CT office. They are terrible. Very disorganized, do not follow directions, different people performing the services each time, unresponsive to customer inquiries and now guilty of trying to rip me off with charges I never agreed to. I would not suggest using this service to anyone. It is not worth the hassle.

I am very pleased with the lawn care provided by Titus from TruGreen Lawn Care. His professionalism, work ethic, character, and knowledge of lawns is excellent. When I first moved to the area in 2007, I knew my lawn was in trouble. Weeds were choking the grass; grubs were producing a checkerboard of brown spots, and skunks were on a nightly vigil of digging holes in the lawn to enjoy the grubs. Fortunately, Titus came to my rescue - fertilizing, dispersing weed and grub control, and reseeding. My lawn is now thick, green, healthy, and safe. I am grateful to Titus and TruGreen Lawn Care.

Prompt, courteous and efficient, I like using them. It saves me money and time. I have been with them for 7 years and have sent them 7 customers. If I have a problem they do everything possible to fix it in a very timely manner no matter how many issues I have had.

The specialist took time to answer my questions regarding my lawn. He offered solutions to some problem areas and was specific on some issues to be careful of. My lawn has never looked this good, especially when I was doing things myself. The lawn looks great!

I hire TruGreen to kill my weeds I was having problems with, my front yard had weeds, and my back yard was beautiful, I have a lot of shade in back yard. I spoke to salesman Steve, and he promised that they would take care of it, "I said, don't touch the backyard," he said not to worry. With the same price they would do back and front. They would analyze it. The had two procedures and my back yard was dead after. I had a beautiful grass, I complain, and took them two weeks to come and check my yard. Mark the supervisor came and agreed that they had made a mistake, he said keep with the program and maybe by late August it might come back, they didn't even said we will take care of it or anything. I had to hire a company to re-seed my back ruin yard, I canceled TruGreen, and will tell anybody that ask me about my experience, they wouldn't do nothing to help me with my ruin yard.

TruGreen always calls to let me know at least a day in advance to let me know that they will be out there on such and such a day... this helps me just in case my lawn crew falls on that day so that I can reschedule the Trugreen application.