TruGreen Lawn Care Reviews
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About TruGreen Lawn Care
TruGreen aims to give you a lawn you'll love. From turf to trees and shrubs, we have assembled a collection of scientists and local specialists who develop and tailor exactly the solution your lawn needs. We offer tailored science-based solutions to provide superior lawn results to give your lawn exactly what it needs at key points throughout the year. We back it all with our TruGreen Healthy Lawn Guarantee.
Visit www.trugreen.com- Pest control services
- Healthy Lawn Guarantee
- Multiple plan options
- Won’t fit every budget
TruGreen Lawn Care Reviews
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Reviewed April 13, 2016
Fabio came to our home to apply fertilizer and weed killer. He does a terrific job and the yard looks great. This is especially impressive as both of our next-door neighbors do not inhibit the growth of weeds in their yards.
We apologize for the delay. We would like to thank you Kathie for your business and customer loyalty!-- Brittany
Reviewed April 13, 2016
TruGreen always does an outstanding job whenever they service my lawn. My lawn is the best-looking lawn on my street and definitely the greenest.
We apologize for the delay. We would like to thank you James for your business and customer loyalty!-- Brittany
Reviewed April 13, 2016
Love how our yard has improved with TruGreen.
We apologize for the delay. We would like to thank you for your business and customer loyalty!-- Brittany
Reviewed April 13, 2016
TruGreen does a great job in treating & explaining what treatments they are going to do to your lawn, as well as telling you when they will be out. Our specialist did a great job in explaining what treatments they would be doing for the upcoming year and explaining the Nuisance Pest Control treatment that is available.
We apologize for the delay. We would like to thank you John for your business and customer loyalty!-- Brittany
Reviewed April 13, 2016
I used TruGreen for about 5 or 6 months. They made promises like getting rid of weeds and clover, saving my palm tree and so on that they didn't even come close to doing. So I cancelled them. They have been calling me and harassing me for over 2 months now. When I finally got mad and threatened harassment they CALLED ME again. Then they started calling my wife's cell phone and harassing her. Specifically this was the TruGreen out of Plant City Florida. I hope someone reads this and takes action. They simply won't take no for an answer and won't leave me alone.
Reviewed April 12, 2016
Our TruGreen guy arrived, rang our doorbell to let us know he was here, told me what he planned to do and gave lawn care suggestions based on what he saw.
We apologize for the delay. We would like to thank you Robert and Glenda for your business and customer loyalty!-- Brittany
Reviewed April 12, 2016
Your specialist was courteous and professional and did a good job and answered my questions to my satisfaction.
We apologize for the delay. We would like to thank you Gretel for your business and customer loyalty!-- Brittany
Reviewed April 12, 2016
Applicator applying atomized spray chlorinated pesticide 4-500 feet away overwhelmed this homeowner causing retreat into home to escape; gentleman did NOT have a mask of any sort on - not an organic respirator as any prudent human might! Spray was less than 50% liquid onto the grass and bushes - wasted product into others' breathing! Two children in sprayed home needed to head to school soon. Two neighbors have chronic breathing health issues. Warning before any repeat application to this large residence lot; please warn to this email is requested?
Thank you for sharing your concerns, Billy. All products have been registered with the EPA and pose a negligible risk to humans, pets, and wildlife. We're sorry for any disturbance we've caused you. I recommend registering yourself and/or others to register as a chemically sensitive person(s) to receive advanced notification of when a service will be performed within your area. Give us a call at 1-800-878-4733 for more information. Thanks again for your time. - Victoria
Reviewed April 11, 2016
I signed up for TruGreen to take care of my lawn. I chose the option to only pay as the services were rendered instead of paying for the year or six months. I did this so that I could try them out. After a while I noticed no major improvement in my lawn and I also found a local guy that was MUCH CHEAPER!!! That being said, I cancelled my service with TruGreen, but let me tell you, they do not take NO for an answer.
After cancelling service they still came out and serviced my lawn and each time would bill my acct 80-120 dollars depending on the service. Each time, I would call them back and question the bill and try to cancel my account. The next month I would find the TruGreen guy walking around spraying my lawn. I am in month 5 of going back and forth with them trying to dispute charges but I'm lost in a sea of phone representatives that do not have the authority to credit my account what I'm owed etc. To top it all off, I get a call from them once a week asking me if I want more service to my lawn. TruGreen...please get out of my life. If you are considering TruGreen for your lawn, I would recommend going to an honest local guy who will only give you what your lawn needs. Don't get wrapped up in the TruGreen grind like I have.
Brent, thank you for taking the time to share your TruGreen experience. I'm sorry for any aggravation we've caused after you requested to cancel your services last year. After reviewing your information in our database, I found that we had two separate accounts for you: one for your lawn program and another for your tree/shrub services. We did successfully cancel your lawn services as you requested, but your tree/shrub services continued. There is currently a past due balance for two of the horticulture services. I will submit a billing request today to forgive this amount so that you are no longer contacted by our collections department. I hope this resolution finds you well, and let us know if there is anything else we can do for you in the future. Thank you for your time and past business. - Victoria
Reviewed April 11, 2016
The appointments the company set to come out no one show up or the appointments be changed without notification. I have not seen any results from the service I requested. I was told the technician would knock before beginning service. No one ever ring my doorbell or knock. Appointments are set and there have been three no shows. I have talked to two supervisors from the Richmond branch and not yet seen any improvements relating to appointments being made or the product working on my yard.
I am the only one in my small community who use them and my yard is the only yard with issues. I truly did better when I was doing my yard myself. Since I am a disabled veteran I am not able. TruGreen have left my yard with dead spots and weeds. My neighbors have also state how my yard look bad since I had TruGreen service. I had the weed and feed service and bug control. I have cancelled my account and will not recommend this company to anyone.
Reviewed April 9, 2016
My grass, shrubs and trees have improved beyond my expectations since TruGeen started regular service!! Their response to requests for follow-up service has been excellent. Service personnel project competence and have been friendly and professional. I have recommended TruGreen to others.
We apologize for the delay. We would like to thank you Shirley for your business and customer loyalty!-- Brittany
Reviewed April 8, 2016
Extremely satisfied with overall service of TruGreen reps and my yard and shrubs.
Reviewed April 7, 2016
Run very far. Felt I was dealing with a reputable, responsible company. Upon creating account asked that a rep come out every 45 days, hoped this company would enhance what I already do to my yard. These people came out and killed half my yard before making grass. Tip, if I have 30% weeds let's create grass 1st or we will have a yard full of dirt. And more importantly they took money from my account for services not done. I'm incredibly uneasy about this company.
Reviewed April 7, 2016
They took my credit card information, told me that first service would be in 7 to 10 days. I signed up for one year service and they never showed up. I called to follow up with them and they claimed that the sales person entered the wrong address and it would be fixed by the next day. The next day came and no phone call. I waited another week and still no follow up calls or any indication that would start my service. I finally called their office and they say that they do not have any account or record that I paid. Clearly they lack communications within their company and proper customer service. I'll take my business somewhere else.
Reviewed April 7, 2016
Lawn Care tech was prompt and courteous and was able to explain to me the pros and cons of what he sprayed.
We apologize for the delay. We would like to thank you Delia for your business and customer loyalty!-- Brittany
Reviewed April 6, 2016
TruGreen has given us the best-looking yard in the subdivision. They are professional and have a true interest in how our yard looks.
We apologize for the delay. We would like to thank you Mike for your business and customer loyalty!-- Brittany
Reviewed April 5, 2016
Being happy with the service last season, I signed up for customized service for the 2016 season. TruGreen's service helps my corner lot stand out: lawn-pest free (no spiders) and weed free (no dandelions!!!) The Specialists answer my questions and concerns so my efforts are appropriate as I enjoy tending my yard. Their responses allow me to feel good about my questions AND phone calls are returned, by someone who has listened to your message, so they are prepared with an appropriate answer. The variety of Specialist is like having seasonal friends. TruGreen, thank you for doing what you do; each of you is appreciated.
We apologize for the delay. We would like to thank you Maxine for your business and customer loyalty!-- Brittany
Reviewed April 2, 2016
The technician was very good, seemed to take a genuine interest in the lawn and gave an extensive list of recommendations. I will have to wait for a few days at least to see how the weed treatment works, but I have not had a problem in the past. My property is a residential lot, about 25,000 square feet in area and somewhat irregular in shape. There are shrubs around the home and two areas of large trees, over twenty feet high.
We apologize for the delay. We would like to thank you Philip for your business and customer loyalty!-- Brittany
Reviewed April 1, 2016
I have employed TruGreen service for several years and find it in my rating to be tops. I would recommend them to my friends and neighbors and do so.
Wow!! Thank you so much for your support and faith in our organization since 2003. We're honored to be your chosen lawn service provider, and we hope to continue our partnership for years to come! - Victoria
Reviewed April 1, 2016
I am seeing improvement in my lawn.
Reviewed April 1, 2016
Lawn is still dormant but weeds have started to get greener. Shane came when we were not at home but left his report stating that what he put down on the lawn will start working on the weeds shortly. Too soon to tell if it will work.
David, thank you for sharing your feedback and concerns. I hope that your lawn has made a noticeable difference since we've entered into the summer months. Thank you again for being a valued customer. - Victoria
Reviewed March 31, 2016
My lawn presents a challenge due to the amount of oak trees on the lot. However TruGreen has improved my lawn on a regular basis and the specialist is always polite and helpful. At first I never saw when my lawn was done but now I usually see and talk with the one who sprays my lawn. The recommendations left with me after service is done help my Lawn mover to know what he should do also.
Charlene, it is so rewarding to hear of your satisfaction with our services. Thank you for sharing your feedback, and we will strive to continue meeting your expectations. - Victoria
Reviewed March 30, 2016
I made my life mistake when I asked TruGreen to take care of my grass! Their service was bad!!! Weeds still at the starting point. But the worst thing is their harassment by phone. At the end of the contract I ask them to stop the service and stop calling me but they continue even I ask explicitly to stop calling me. Each time I tell them "NO", I do not want their service, and to never, ever call again. Even I cancelled their service they came back and applied their corrosive product and send me a bill of 47$. I call them again and they want to bargain for the half price but I refuse to pay it by principals and for their aggressive marketing and non-respect of customer.
Reviewed March 28, 2016
If and when I have a concern the situation is always tended to immediately. My yard has looked good for 20 years using the service.
We apologize for the delay. We would like to thank you Craig for your business and customer loyalty!-- Brittany
Reviewed March 26, 2016
Very helpful about how the lawn is during the dry spell we just had.
We apologize for the delay. We would like to thank you George for your business and customer loyalty!-- Brittany
Reviewed March 25, 2016
Matt did a great job of treating my lawn to my special request last treatment. Thank you.
We apologize for the delay. We would like to thank you Nancy for your business and customer loyalty!-- Brittany
Reviewed March 24, 2016
We are very happy with the appearance of the lawn and shrubs that are treated. The instructions for early season mowing is much appreciated. Your personnel are always pleasant and informative when we talk with them and have questions. Keep up the good work.
We apologize for the delay. We would like to thank you Terry for your business and customer loyalty!-- Brittany
Reviewed March 24, 2016
I used TruGreen for my lawn care last year. Their service was terrible and I did not see any difference at all in my lawn. I had signed a contract for a year, made the payment in advance and therefore, had to live with it. Just before my contract was about to expire, they started bombarding me with phone calls (from their local office) to persuade me to extend the contract. Even their representatives visited my house a couple of times trying to cajole me. I categorically declined them every time and said that I cannot waste my hard-earned money and renewing the contract was out of question.
To my horror, a couple of months later I got a call from their central office saying my service was still continued and I owed them a handsome amount of money. The people who spoke with me earlier had not left any note about cancellation. Is speaking with a representative not enough to cancel a service? Do I have to go through a lengthy legal process for everything? They are complete cheaters. Don't hire them!
Raman, I'm sorry to hear that the services did not meet your expectations. We do appreciate your past business with us, and please let us know if there is anything else we can do for you in the future. - Victoria
Reviewed March 24, 2016
I had some concerns about my lawn and expressed them in an email to TruGreen. Within 30 min. a local manager for TruGreen Doug (I don't know his last name) showed up on my doorstep. He was professional and informational. After speaking with him I was very comfortable keeping TruGreen as my lawn care pros. I've never experienced customer service like that. Great to see in today's world. Keep up that standard because so few do it.
We apologize for the delay. We would like to thank you Brad for your business and customer loyalty!-- Brittany
Reviewed March 24, 2016
I just started with TruGreen today and I am satisfied. Everyone I spoke with was very helpful and polite.
We apologize for the delay. We would like to thank you Brenda for your business and customer loyalty!-- Brittany
Reviewed March 23, 2016
Adam does a good job.
We apologize for the delay. We would like to thank you Thurmon for your business and customer loyalty!-- Brittany
Reviewed March 23, 2016
Service - Great since 2009.
We apologize for the delay. We would like to thank you for your business and customer loyalty!-- Brittany
Reviewed March 23, 2016
This company does a great job with advertising, but completely sucks with customer service and product. Used them for one year. My lawn looks awful. I think their application product must be 98% water. Weeds everywhere. Called them and no one responds for weeks. Every time I call I get a national answering service that says a local person will call back. Never happens. I don't know if there is a real local person. Takes weeks to ever get a callback. Cancelled account and have been working for two months to get refund on remaining balance. I would highly recommend you look elsewhere for lawn care. Again, this company sucks.
Reviewed March 23, 2016
Ashley, my tree and shrub technician who services my property always makes sure to treat everything to the fullest. He gives me recommendations for how I can keep my bushes looking their greatest and answers any and all questions I have. If Ashley doesn't know the answer to them at the time of the application, he makes sure to call me back with an answer. Top notch service and he always arrives with a great work ethic and attitude!
We apologize for the delay. We would like to thank you Michael for your business and customer loyalty!-- Brittany
Reviewed March 22, 2016
My service specialist and sprayer is Brent. He is very reliable, professional, honest and a pleasure to deal with! Brent is the main reason I like TruGreen.
We apologize for the delay. We would like to thank you Richard for your business and customer loyalty!-- Brittany
Reviewed March 17, 2016
Wild onions have been a difficult problem for you to control. However, other problems are promptly handled in a professional way.
We apologize for the delay. We would like to thank you for your business and customer loyalty!-- Brittany
Reviewed March 17, 2016
I thought our back lawn was "lost". After a few months and treatment by TruGreen our lawn has never looked better.
We apologize for the delay. We would like to thank you Bud for your business and customer loyalty!-- Brittany
Reviewed March 16, 2016
Our TruGreen service is always timely and I get a call before the service is provided. I get advice on maintaining the lawn both in writing on the invoice and through discussions with the service specialist. The lawn looks great!
We apologize for the delay. We would like to thank you Rick for your business and customer loyalty!-- Brittany
Reviewed March 16, 2016
My TruGreen service tech has done a very good job. I have no complaints about the lawn's appearance. I like having the same tech each treatment. That way he becomes familiar with my lawn. Thus, it becomes more than just a stop on somebody's list.
We apologize for the delay. We would like to thank you George for your business and customer loyalty!-- Brittany
Reviewed March 15, 2016
We have been using TruGreen for the a few years now. We also have use TruGreen at our Church in the city of Petersburg VA. Great company for lawn service. They are professional guy.
We apologize for the delay. We would like to thank you Jerry for your business and customer loyalty!-- Brittany
Reviewed March 14, 2016
Our yard looks great! We've used TruGreen for a couple years and during springtime it's so nice not to have a yard full of weeds like everyone else's. The individuals on the phone as well as our specialist are so nice, helpful and attentive to our needs/requests.
We apologize for the delay. We would like to thank you for your business and customer loyalty!-- Brittany
Reviewed March 14, 2016
Lawn service is acceptable.
We apologize for the delay. We would like to thank you Alexander for your business and customer loyalty!-- Brittany
Reviewed March 14, 2016
The quality and service of this company have met and exceeded all of my expectations for my lawn care!
We apologize for the delay. We would like to thank you Felton for your business and customer loyalty!-- Brittany
Reviewed March 12, 2016
Our 10 year old son was in our driveway playing basketball by himself, and we were upstairs getting ready for the day in our bedroom, which overlooks our driveway. We then heard a grown man's voice talking to our son about basketball, his ball-handling and shooting skills. We heard our son run in the house to tell us there was a stranger talking to him. So, we ran downstairs to find one of your sales reps close to our open garage and he asked if we needed help with our lawn. I told him to never speak to a child without his parent's permission and to ring the doorbell next time he wants to try and sell something to someone. He then left (and walked across our lawn that he was trying to sell us on fixing). Needless to say - this left my son very shaken up as well as my wife and I. We live in a VERY quiet neighborhood on a dead-end street. This happened at approximately 9:45 AM on Saturday March 12th in Central New Jersey.
James, thank you for taking the time to share your feedback, and we're very sorry if we made you or your son feel uncomfortable in your own home. Our records show that our Corporate office was notified of this occurrence shortly after it happened, and we've addressed your concerns with the representative. I will ensure that your address is properly updated to our "Do Not Contact" database so that our representatives do not enter onto your premises again. - Victoria
Reviewed March 11, 2016
Hired TruGreen to service my lawn. Never saw a person come out to analyze it. Asked twice. Never received 24 hrs. notice. A 18 year old came out the next day. When my son tried to send him away he put his earphone on and started and did a red ant application on sod that was being replaced the next day. When I called they said they would give me half my money back. I agreed to continue. Next a man came out to do my bushes and scrubs. Needless to say he never walked in my backyard where most of my trees, bushes and shrubs are. Called today and was told it would take 48 hrs. for someone to contact me. Have contacted the Better Business Bureau. Apparently not the first time they've done this. If you're thinking of hiring this national company in Palm Beach County, please save yourself the trouble.
Reviewed March 10, 2016
Every year I get about 8 - 9 phone calls from Trugreen. Each time I tell them "NO", I do not want their service, and to never, ever call again. Sometimes I get another call the same day. I have even used air horns into the phone to discourage repeat calls. This year, I got my first call about a week ago. Again I said "NO, and DON"T CALL AGAIN!" On Tuesday evening I came home to find that they treated my neighbor's lawn and mine also! This wasn't just a little spill over. It was all over the sidewalk, driveway, garden beds (thus staged to kill plants and flowers because of the pre-emergent), and worst of all, into the drainage area that leads to the storm water drain. Their product is substandard. The people in my neighborhood that have used the service have a lot of weeds and crabgrass. But due to this company's brain dead approach to sales and customer service, I am stuck with an inferior product that I never wanted on my lawn.
Now I can't put down the far superior product that I normally use. THEY ARE LOUSY STEWARDS OF THE ENVIRONMENT, SPILLING A LOT OF THE PRODUCT ON THE SIDEWALKS WHERE ANIMALS HAVE TO WALK THROUGH IT, and in the curb drainage area where it will go into the storm water drains. The product is in my garden beds where it will kill, by preventing emergence of the flowers and new growth of shrubs. I am reporting this horrible company to the BBB, the state Attorney General's office consumer protection division, and the state environmental agency. If they did this at my place, they are likely doing it at every house where they go. What an awful thought.
Fiona, I'm very sorry if we upset you while servicing your neighbors homes. Since you were not a customer, I'm unable to determine the outcome of your previous concerns and confirm if you received a resolution towards these issues. Since you did provide us with your information, I have updated your phone number and address to our "Do Not Contact" portal. If you have any additional questions or concerns, please call our office at 1-800-515-3380. Thank you for taking the time to share your feedback. - Victoria
Reviewed March 9, 2016
Problems with TruGreen: Stopped leaving invoices of what they did. We live on a farm and are often away. Did not seed and aerate when they were supposed to. I had to call. Scheduled the seeding and aerating a few days after a weed treatment. Found out when I called. Re-scheduled but no grass came up (if there was a seeding) because we had lost the good weather. Called and promised to seed and aerate this Spring. Called to confirm when I received the notice to re-up but no Spring seeding was included. Called but knew nothing about it.
A Customer Satisfaction person called but we traded calls. He left a main number and there is no way to reach him from that number. The persons who answer always ask me if they can be of help but I have explained all these multiple times and I am tired of it. The Customer Care person e-mailed me leaving only the main number so I e-mailed and explained the circumstances. Instead of responding, he just left the main number again.
Reviewed March 9, 2016
I truly appreciate TruGreen. They are there for me, with questions that I may have which are very few indeed. Early on, years ago, I had one problem. They came out and solved it immediately without further problems since then. They call to see how I am liking what they do for me, and I like that. I will stay with the proven leader for me.
We apologize for the delay. We would like to thank you Kathi for your business and customer loyalty!-- Brittany
Reviewed March 9, 2016
Our specialist always comes out to the house in a timely manner. I have noticed that since we started the service last year our yard is thicker, greener and has fewer weeds. Because TruGreen handles the what fertilizers and treatments we need we don't have to worry about being caught off guard for getting anything down when the weather changes before we anticipate it to.
We apologize for the delay. We would like to thank you Christina for your business and customer loyalty!-- Brittany
Reviewed March 7, 2016
TruGreen has sprayed twice and it is almost time to spray again. The weeds did not die. It is just like it was before they sprayed. Can't get anyone to answer the phone in customer service. They say they will call back but they don't. You can stay on hold all day and no one comes on the line. They recommend that I press 1 and they will call back, but they don't. I am very dissatisfied with the service. I paid with a credit card and can't get my money back. I will never use TruGreen again unless they make this right. I want the weeds to be killed in my lawn. Please call me, I am Bill **. Oh by the way I am going to take a picture of my lawn and put it on Facebook and Youtube if this isn't corrected.
Bill, We apologize for the delayed response. I show that your account was cancelled prior to review. Thank you for informing us, please let us know if there is anything we can do at this time! -- Brittany
Reviewed March 7, 2016
Great company. Service and personnel are professional and reliable.
We apologize for the delay. We would like to thank you Diane for your business and customer loyalty!-- Brittany
Reviewed March 7, 2016
We began service in late July 2015. Getting older and cannot do the lawn any longer. Several apps have been rescheduled. It happens all the time. Last treatment in early November was delayed twice then finally put down just before St. Louis flooded. I complained but they still pulled money out of my account. I can never speak to local service. Lady from corporate said I would get full credit but it never happened. Spring pre-emergent has been delayed twice. They are suppose to treat Monday right before three days of rain. Nobody calls!!! The treatment will likely be washed down the sewer. They do not pay attention to weather. It's too late to line another service. I just sit back and cross my fingers.
Robert, We apologize for the delayed response. I show in your account that this issue has been addressed and is being resolved. I will still forward your review over to your local branch. Thank you for informing us! -- Brittany
Reviewed March 5, 2016
This is a first-class business. Care is always given to our property.
We apologize for the delay. We would like to thank you Jerry and Lorretta for your business and customer loyalty!-- Brittany
Reviewed March 5, 2016
I would say that I am very satisfied with the performance of Mr. **. He always lets me know when he arrives what he will be doing today. He takes special care to address my main concern which is weed control. This year is especially important because weeds are out of control. I am very happy with TruGreen and would recommend them because of the fine service they provide.
We apologize for the delay. We would like to thank you Octaviano for your business and customer loyalty!-- Brittany
Reviewed March 4, 2016
The lawn looks the best it has in years...thick, green, and almost weed-free.
We apologize for the delay. We would like to thank you Will for your business and customer loyalty!-- Brittany
Reviewed March 4, 2016
I have been a customer for several years. I was unable to eradicate the weeds I had on my own. Over the years I have been able with the help of TruGreen to achieve a nice lawn.
We apologize for the delay. We would like to thank you Paul for your business and customer loyalty!-- Brittany
Reviewed March 2, 2016
Since I have been using TruGreen I haven't had any weeds, or unwanted flowers growing on my lawn. I have had neighbors that like the way my lawn looks. Thank you TruGreen.
We apologize for the delay. We would like to thank you Sarah for your business and customer loyalty!-- Brittany
Reviewed March 1, 2016
Very impressed with my lawn care specialist. Use TRUGREEN in both of the states in which I live. Very professional and timely. Specialist truly cares about my lawn.
We apologize for the delay. We would like to thank you Gail for your business and customer loyalty!-- Brittany
Reviewed Feb. 27, 2016
Overall, I have been very happy with the lawn treatment by TruGreen with only one bad experience regarding damage to our fence gate which was resolved to my satisfaction. Our lawn now appears to be weed free and very healthy. I would recommend this lawn service to others.
Renee, I'm sorry to hear that we damaged your personal property, but thank you for affording us the chance to recover your gate for you. It's been a pleasure to serve you, and we appreciate your faith in our organization! - Victoria
Reviewed Feb. 26, 2016
My experience with TruGreen has always been positive. The staff are friendly and informative and my lawn and shrub care has been excellent.
Wow, Richard! Thank you so much for sharing your feedback. It's been an honor to serve you. - Victoria
Reviewed Feb. 26, 2016
I can truly say that my experience with TruGreen has been great! They will do everything possible to make you a very happy customer beyond measure. The TruGreen specialist who service my lawn is very knowledgeable about any and everything I have asked of him. I highly recommend TruGreen to anyone who wants to maintain a beautiful lawn.
Veronica, I apologize for the delayed follow-up, but we're so happy to hear that the services have met all of your expectations thus far. Thank you for allowing us the opportunity to serve you, and we are committed to providing you with the results you deserve! - Victoria
Reviewed Feb. 25, 2016
Our lawn has looked excellent and we've had no problem with our landscape plants and trees. We are very happy with the service that TruGreen has provided or we wouldn't have prepaid for 2016.
Ronald, We apologize for the delay. Thank you so much for your review! We appreciate your business and value you as a customer.-- Brittany
Reviewed Feb. 24, 2016
I provided your number to my friends.
Reviewed Feb. 20, 2016
Establishing a new lawn over an old lawn is hard with the tilling etc. However after that was done and fescue planted I saw the TruGreen truck at a neighbor's house. I spoke with the technician, and now within 6 months, I have a beautiful lawn. The technician understands my goals and has made many suggestions which are useful. He always tells me what he has done and what to expect next. I am extremely pleased with TruGreen's, and his service.
Boyce, We apologize for the delay. Thank you so much for your review! We appreciate your business and value you as a customer.-- Brittany
Reviewed Feb. 19, 2016
Just a great service.
Thank you for sharing, Martin! - Victoria
Reviewed Feb. 12, 2016
Sad to say I gave them business, not once but twice. Both times sorely disappointed. Both times ended with same result - dead/dying lawn. In the middle I re-sodded the yard. While waiting to lay the sod the guy came and sprayed my "yard" which consisted of dirt... tilled dirt. Weed killer? Nope... Fertilizer. lol. Wow... Really Wow!
Talked with management about 4 times in the past 6 months. The last time was a "cancel my service" conversation... Guess what, he didn't do cancel my service. So not only incompetent but also fraudulent. Two soil samples done, no results ever reported. How is that for service? "Not sure why your yard is dying, but I'm going to keep spraying the same old stuff and hope something magical happens!"
Best part of this, 3 times over the last year I fielded phone calls on my house phone about how bad my yard looks, and how they could help me be proud of my lawn. Who was it? Yep TruGreen... So even they could recognize what a crappy job they were doing. Seems I opened my account under my cell number. Too funny... Sad, but funny. So if you want to waste money these guys are for you... If you are in Niceville, Fl area, don't bother.
Reviewed Feb. 12, 2016
I have already referred my son for TruGreen services and that he lives within the same neighborhood.
Dennis, we are pleased to learn that you have referred our services to your son! Thank you for your support, and we are committed to providing you with the superior service you deserve. - Victoria
Reviewed Feb. 12, 2016
I was having coffee in my kitchen this morning and looked out the window to see a young man in the yard. He went over and picked up a very large tree limb that had fallen in our yard from a previous storm. Matthew ** dragged this large limb way up into our wooded area and then after treating the lawn, proceeded to blow some leaves off the grass... He is an excellent example of a hard-working young man, and one who takes pride in his work. Thank you TruGreen, for hiring such a fine young man! He's an asset to your company!
Lisa & William, thank you for taking the time to share your feedback, and we're happy to learn that Matthew provided you with excellent service! I'm happy to share this information with his superiors so that he can recognized for his hard work. Thanks for choosing TruGreen, and we look forward to serving you! - Victoria
Reviewed Feb. 7, 2016
Lawn is looking so much better, much less weeds and nutsedge. Knowledgeable and very polite young man, Justin **. Will recommend TruGreen and continue to use the service.
We are so happy that your lawn has never looked better. It is our pleasure to serve you and thank you for being a valued TruGreen customer.-- Brittany
Reviewed Feb. 3, 2016
Very good service, product and competitive price. Responded to issue quickly. Specialists are friendly, efficient, knowledgeable and professional. Always on schedule. Weed control was the primary issue and was taken care of. Was expecting the lawn to thicken up a bit.
We certainly appreciate the time you took out of your busy schedule to post your review. We at TruGreen are happy to hear how satisfied you are with your lawn condition. We will be sharing your review with the management team at your local branch. Thank you for your business.-- Brittany
Reviewed Feb. 3, 2016
TruGreen provides exceptional lawn care services.
Thank you for your business!-- Brittany
Reviewed Jan. 28, 2016
All of the employees at TruGreen are professional and sensitive to the customer's needs.
Loretta, We are so glad to hear that you are please with the appearance of your lawn and that your lawn specialist has been knowledgeable and professional while performing quality work. It is our pleasure to serve you and thank you for being a valued TruGreen customer.-- Brittany
Reviewed Jan. 28, 2016
I would like to say my lawn looks better than it has but that would be hard as I have been a customer of TRUGREEN for many years and I don't think it can look any better than it has since using TRUGREEN. I have the best lawn in the neighborhood.
Hank, We are thrilled to hear that you are happy with your TruGreen services! It has been our pleasure servicing you and we look forward to continuing to do so! Thank you for your business! Brittany
Reviewed Jan. 27, 2016
Well run company with pleasant and knowledgeable employees.
Thank you for your business! -- Brittany
Reviewed Jan. 25, 2016
I am satisfied with lawn care service from TruGreen.
Kenneth, Thank you for being a valued customer!
Reviewed Jan. 24, 2016
I called many times asking TruGreen to cancel my lawn service... Although the service was great I could no longer afford it. They continued to treat my lawn and bill me for it. I paid the first bill thinking it was a time overlapping thing but again the next month it happened and then again the following month! I called each time I'd come home and find another 'TruGreen was here today' stake in my lawn... They credited the third visit but continue to bill me for the second one... The girl in the billing office felt terrible for me and said if she could make it go away she would... I've now been turned over to a collection agency for $55.16. I don't know what to do!
Reviewed Jan. 18, 2016
Our yard looks so much better since using TruGreen! Service is on-time as promised. Very happy customer!
That’s wonderful to hear! We are so happy that your lawn has never looked better. It is our pleasure to serve you and thank you for being a valued TruGreen customer. -- Brittany
Reviewed Jan. 15, 2016
I have always been happy with the level of service and professionalism from TruGreen. I have used them for several years and I plan to use them for many more.
That's truly wonderful to hear, Manuel! Thank you so much for sharing your feedback and for your faith in our products and services. We're thrilled to be able to continue our partnership with you. - Victoria
Reviewed Jan. 13, 2016
The service is great but is getting too pricey. Unless the price drops a little bit I will have to cancel the service.
Hi Ronald - thank you for taking the time to submit your feedback. I'm very sorry for any doubt we have created regarding the price of your services, and we certainly would hate to lose our partnership with you. I would like the opportunity to review your account and discuss how we can better meet your needs. Please contact my office at 1-800-515-3380 at your soonest convenience. Thank you again for choosing TruGreen! - Victoria
Reviewed Jan. 12, 2016
DO NOT USE THESE PEOPLE. I used the service about 6 years ago. I didn't notice a difference in my lawn so I cancelled it. But 6 years later and I am still being called 3 to 4 times a year about the service. I have told them multiple times that I don't want the service and to take me off the list. They will not take me off the list no matter how many times I have asked. So I am now, for the first time in my life, going online and reviewing them everywhere I can.
Reviewed Jan. 12, 2016
TruGreen has done an excellent job of maintaining my lawn.
That's excellent, Junior! Thank you for sharing, and it's been our pleasure serving you. - Victoria
Updated review: Jan. 12, 2016
I was able to contact a very helpful agent who assured me the erroneous debt would be removed a DO NOT CALL was placed on my account so that it will not happen again. If all she said is fact and invoice have been corrected I consider this matter closed
Original Review: Jan. 11, 2016
"I DID not order a potassium application and will not pay for it on 12/31/15. Account # **." This is the email I sent, not the first time and many annoying calls after, I tell them I do not want any additional service.
Reviewed Jan. 11, 2016
This is for all of the TruGreen Visits -- All personnel were professional and courteous on their visits and preparation to my lawn. They all provided thorough explanations of the services performed.
Frederick, thank you for sharing your TruGreen experience! We're honored that you chose us for your lawn needs, and we will continue to deliver the quality of service that you deserve. - Victoria
Reviewed Jan. 11, 2016
My lawn used to be so full of weeds. Ever since using TruGreen the weeds have been eliminated. I am so thankful for this experience, as my yard now makes me happy - so green and beautiful.
Cristina, we are so flattered to hear that our services have resulted in such a positive experience for you! We are thankful to have the opportunity to treat your property, and we will strive to continue delivering the results that you deserve. Thank you for taking the time to share your experience and for your trust in our organization. - Victoria
Reviewed Jan. 11, 2016
Very happy with the care and maintenance TruGreen provides for the baseball field here at Southeast High School. Very pleased with everything they have to offer.
Wow - that's fantastic, Brad! It has been our pleasure serving you since 2012, and we are so thankful for your ongoing trust and support in our services. - Victoria
Reviewed Jan. 11, 2016
We noticed an immediate turnaround in our yard! The staff are always quick, quiet, and professional. Thanks so much!
Mike, it is always gratifying to know that we have been able to make such an impact in our customer's lawns. Thank you for sharing your satisfaction, and we hope to continue our partnership with you for years to come! - Victoria
Reviewed Jan. 11, 2016
Good service and the greenest lawn in the area.
That's amazing, Andy! Thanks for taking the time to share, and we appreciate your continued faith in our products and services. - Victoria
Reviewed Jan. 8, 2016
Continued good service with results that show over the years.
That's great to hear, Lawrence! Thank you for taking the time to share your feedback. We look forward to serving you again this year! - Victoria
Reviewed Jan. 8, 2016
Great service and great lawn - went from bare ground to a green carpet in less than a year!
That's wonderful to hear, Joe! Thank you so much for your feedback and for allowing us the pleasure of serving you again this year. - Victoria
Reviewed Jan. 7, 2016
The grass looks great!
That's awesome to hear, Lee! Thank you for sharing and for your continued loyalty since 2004. - Victoria
Reviewed Jan. 7, 2016
In 2014 I had the same technician mostly throughout the year. He was thorough, efficient, seemingly proficient and a good communicator. In previous years, various technicians with various capabilities and therefore various results that caused me to use other providers for a few years before re-contracting with TruGreen. In 2015, one poor (and refunded and repeated at no charge - Thank you) application; otherwise, service was OK including thorough and efficient applications and good communications. I've used or solicited bids from other providers and I believe that TruGreen's service charges are reasonable.
Thank you for sharing your feedback, Patrick, as we are always looking for ways to improve the quality of service we deliver our customers. I'm sorry to hear that your results were inconsistent, and I can understand your desire to want to try alternative lawn service providers. One thing that separates us from other companies is our Healthy Lawn Guarantee, which states that we will come back out at no additional charge to evaluate or retreat any new or stubborn issues. We are committed to better meeting your expectations, and we do appreciate your business since 2007. If you have any future questions or issues, please feel free to contact us at 1-800-515-3380. - Victoria
Reviewed Jan. 6, 2016
Lawn treatments have brought the front yard back to life and increasing curb appeal. The side yard was in terrible shape -- almost entirely dead. It is now 80% restored. Really impressed. Red ant treatments have been 100% successful! Tree/shrub treatments have been good as well. Only "issue" is that they have spurred weed growth in the beds filled with black lava rock.
Wow, Robert! Thank you for taking the time to share your TruGreen experience. I'm so excited to hear that we have been successful in recovering your lawn and keeping those red ants away. I'm sorry to hear that we may have accidentally treated your landscaping beds with our products. All of our products and services are warranted by our guarantee, and if this issue has not yet been resolved, we would like the opportunity to help. Please contact us at 1-800-515-3380 if you have any further questions or concerns, and thank you for choosing TruGreen! - Victoria
Reviewed Jan. 5, 2016
The appearance of my lawn has improved and there are a lot less weeds growing. Overall, I am very satisfied with the lawn service.
Bob, thank you for taking the time to share your TruGreen experience. We're thrilled to hear that you have be satisfied with our services, and we will strive to deliver the results you deserve. Thank you for allowing us the pleasure of serving you since 2012. - Victoria
Reviewed Jan. 5, 2016
We have been TruGreen Customers for several years and continue to use your services. Our grounds look beautiful, thanks to you. We have both lawn and landscape service. Your employees go out of their way to ensure that we are happy. If we have any concerns they are immediately addressed. The costs are reasonable and the 10% discount for early payment is indeed an incentive. You have a loyal customer who is here to stay. Several other outfits have attempted to get our business. We tell them we use TruGreen.
Reviewed Jan. 4, 2016
Mr. ** does my trees very nice.
Thank you for sharing, Eileen!
Updated review: Jan. 12, 2018
Resolved , no further problems
Original Review: Jan. 4, 2016
Back in May 2015 TruGreen rep. approached me stating he could make my lawn look beautiful. They placed over 100 plugs in the lawn and assured me that the lawn would look great in about 21 days. The lawn looked good for about two months. Then I noticed weeds showing up in the front, sides and rear. Every time my lawn was treated they would indicate that there was a problem with weeds. I asked what the heck they were treating the lawn for if not for weeds. They came back twice to put down chemicals which seemed to make the problem worse. Now I get a bill and I spoke with someone that called me for payment. I was assured that someone would get back to me.
Well I'm not paying for shabby work, and I hope they never show up except for the Manager. I have taken pictures of the lawn and have saved every copy of their service applications. My lawn looks like a war zone. The service tech. also told me to water once a week for 10 minutes in each zone, yet on the papers they give me it says to use a empty tuna can on the lawn to show how much water my lawn is getting, and that I should water for 15 to 20 minutes twice a week. Would be a good idea if the left hand knows what the right hand is doing. Going to call again and tell them to stay away. Don't be fooled by their sweet talk of how they can make your lawn look beautiful. I would be better off using artificial turf, or to concrete my lawn and paint it green.
Thank you for updating us Mike. We are happy to know that your concerns have been rectified
Reviewed Jan. 4, 2016
It was a final application of Nitrogen, done well and efficiently. My winter yard looks the best it ever has.
Bennett, that's wonderful! Thank you for sharing, and we will strive to continue meeting your expectations. We appreciate your business since 2013, and hope to have the pleasure of serving you for more years to come! - Victoria
Reviewed Jan. 4, 2016
Per usual the technician let me know that he was here, advised as to what treatment he was applying, and let me know when he had finished. I am very pleased with the nice green looking lawn that we still have in January after our first season of having TruGreen provide lawn treatment maintenance. We have signed up for next year based on our total satisfaction over this past season.
That's awesome, Gerry! Thank you so much for taking the time share your feedback of your TruGreen services. I'm so happy to hear that your lawn professional was attentive to you as well as your overall satisfaction with our company. We look forward to servicing you again this year, and we hope to continue our partnership with you for years to come! - Victoria
Reviewed Jan. 4, 2016
I have been extremely happy with the results of your service for the past few years. You have made it easy for us to set up a time for your service or to change a date for a service due to conflicts in our schedule.
Reviewed Jan. 4, 2016
I'm a Real Estate Appraiser in South Carolina and would really recommend TruGreen to any home I visit. I would also recommend Brian ** as the Specialist that takes care of the lawn. Very friendly and professional. Thanks Trugreen.
Sammy, Thank you for your recommendations and loyalty to TruGreen. We appreciate you and value you! -- Brittany
Reviewed Jan. 2, 2016
I'm pleased with the service. I'm glad I don't see any more crabgrass.
John, We are happy that you are pleased with your TruGreen services. Thank you for your business!-- Brittany
Reviewed Jan. 1, 2016
Tick Be Gone service is excellent. We have woods around our lot and had tick problems on pets and children. We have not had tick problems since using Tick Be Gone service. They post a sign on the lawn telling about the application that was applied.
John, We are thrilled to hear that you are happy with your TruGreen services! It has been our pleasure servicing you and we look forward to continuing to do so! Thank you for your business! ---Brittany
Reviewed Dec. 29, 2015
Called TruGreen on 12/26 to complain about the brown spots in my yard. Asked for area manager to call me ASAP. Was advised they would return my call within 48 hrs. Really??? Got a voice message from area manager Mike that he would be here 12/28. At 3:30 on 12/28 I called as Mike said he'd be here in the AM. They told me he still had a hour to show. They also said they would call him. Well he never showed and no call. So 7 days later I am still waiting. This is so unprofessional. I left another service to give you a try and paid for a year in advance and this is how you respect your customers?
Holly, I've updated our records to reflect your request. Please bear in mind that it may a couple of weeks for all callings to cease, and thank you for your past business. - Victoria
Reviewed Dec. 28, 2015
Thank you so much for saving the citrus trees I grew up with! All of our trees are thriving! You guys are great!
Sandy, That is wonderful news and you are very welcome! Happy New Year! -- Brittany
Reviewed Dec. 28, 2015
No complaints with service. Not enthusiastic about price and will shop around before renewing. ($50 to treat TWO trees? Please.)
It is our pleasure to serve you and thank you for being a valued TruGreen customer.--Brittany
Reviewed Dec. 28, 2015
The service from TruGreen is excellent. I am notified about when they will be coming and the product is the greenest grass on the block!
We at TruGreen are happy to hear how satisfied you are with your lawn condition.Thank you kindly for taking the time out of your busy schedule to provide such feedback.--Brittany
Reviewed Dec. 26, 2015
I always did my lawn myself and it was always perfect. It is time-consuming to do it properly so I hired TruGreen. Allegedly they are lawn professionals but what happened to my lawn was disgraceful. My lawn was supposed to be treated and maintained by these experts. My lawn looked o.k. until the beginning of August when I got a devastating fungus throughout the entire front lawn causing me to replace large sections with sod. Disgraceful when they claim they come every month and monitor and provide proper fertilization and pesticides based on lawn need. Constant complaints and a complete jerk job from the area manager got me nowhere other than a beg for a second chance for next year! DO NOT USE!!
Reviewed Dec. 26, 2015
Good service. Only need perfect application to all the areas of lawn including edges for weeds treatment.
Reviewed Dec. 25, 2015
The technician was very courteous. He came to the door, introduced himself and told me what he was going to do this trip.
That's awesome, Phyllis! Thank you for sharing and for choosing TruGreen. - Victoria
Reviewed Dec. 23, 2015
TruGreen has been instrumental in helping me have the greenest front yard on the block while adhering to the watering regulations for our area for several years. This year, they went even further. Our back yard was in a sad state of affairs. We set about trying to reclaim it. TruGreen was right there to help with weed control, over seeding, pest control and the like. Our back yard is not completely back up to speed, but thanks to TruGreen and their efforts to help us, we will begin the Spring season way ahead of where we were last year. Thank you, TruGreen!
Nina, thank you for your kind compliments! We're so honored to have you as our customer, and I'm happy to hear that our services match your expectations in a lawn service provider. We will strive to continue providing the superior service that you deserve, and thank you again for allowing us the opportunity to serve you. - Victoria
Reviewed Dec. 22, 2015
The service was excellent as usual. The unusually warm fall necessitated an additional treatment offered by TruGreen this year. The only difference was there was no advance notice of treatment being made this time.
George, I'm very sorry for any inconvenience we have caused you with the additional treatment. I will look into this matter to ensure that any possible opportunities for coaching are implemented. I'm happy to hear that our services have met your expectations, and thank you for choosing TruGreen. - Victoria
Reviewed Dec. 21, 2015
Keep lawn looking great and nourished.
Thank you, Joseph, and thank you for your business! - Victoria
Reviewed Dec. 21, 2015
Customer service is second to none. TruGreen always fixes my problems at no charge.
Gene, this is wonderful to hear! Thank you for sharing your comments, and we look forward to seeing you in Spring. - Victoria
Reviewed Dec. 21, 2015
Kelly is my lawn care tech & is awesome at her job. She treats my yard as if it were her own, is always prompt & friendly. She interacts with me professionally & yet with a personal flair, answers my questions with knowledge & follows through with any concern that I have. We used another lawn care before this & have been very happy with the results using TruGreen.
Wow, S Chiulli - thanks for sharing your feedback! I'm so happy to hear that Kelly has made a lasting difference in your lawn and has established a professional relationship with you. I will pass along this information so that she can be recognized for her efforts, and we are truly grateful for the opportunity to serve you! - Victoria
Reviewed Dec. 21, 2015
We had another lawn service and were very unhappy with them. TruGreen has managed our lawn for several years and it looks great! We had a problem with a grass fungus, we talked to the technician, and he used a different chemical the next time to help control it. He even gave us some tips on how to prevent the fungus from spreading (water during the morning, watch the lime in our water, etc.). He even sprayed a little beyond our lawn to help control the weeds we were getting from our neighbor's yard.
My goodness, Cheryl - that's fantastic. I'm happy to hear that your lawn professional was able to successfully eliminate the fungus present. One of the best things about being a TruGreen customer is our Healthy Lawn Guarantee. If you begin to notice the turf fungus creeping back, just give us a call, and we will revisit your property at no additional charge to treat those problematic areas for you. Thank you for your support, and we look forward to serving you again in Spring! - Victoria
Reviewed Dec. 19, 2015
My lawn seems to be disease free and greener and thicker than it has been in the past. It appears to be very healthy. I also have the shrubs and trees treated. I thought many of them were dying, but with the TruGreen treatments they now look very green and healthy. These are the reasons I employ TruGreen to service my grass and shrubs/trees. I'm very happy with the service! One suggestion is I wish the service person knock on my door once or twice a year and ask me if I would like to walk the property to discuss what I can do to help keep my grass, shrubs, and trees healthy and green. Second suggestion is I would like more than 24 hours notice on treatments. I keep my gate to my yard locked and when we are away from the property, I cannot unlock the gate for the service person.
Bob, thank you so much for taking the time out of your day to share your satisfaction with your TruGreen services. It has been our pleasure serving you, and it is truly rewarding to know that we have made such a positive impact on your lawn and landscape. I'm sorry for any inconvenience we have caused you with our 24-hour notice. We will certainly consider implementing your suggestions as we always strive to enhance the quality of service we provide. Thank you again for choosing TruGreen! - Victoria
Reviewed Dec. 17, 2015
Service has always been great.
Thank you for taking the time to share your experience, Emmett, as we truly value your business. - Victoria
Reviewed Dec. 16, 2015
I have been a TruGreen customer for nearly 20 years and have no complaints.
Wow, Timothy - we sincerely treasure our tenured partnership with you! We cannot thank you enough for your devotion towards our organization, and we hope to continue our partnership for more years to come! - Victoria
Reviewed Dec. 16, 2015
Timely and effective care.
Thank you for your valuable feedback, Henry, and we greatly appreciate your business. - Victoria
Reviewed Dec. 16, 2015
My lawn has improved tremendously and I cannot say how happy I am. The house was vacant for a year or more so the lawn was very neglected. I had tried to work with it myself; but was unable to continue to maintenance and upkeep, so I enlisted help from TruGreen. I am so happy with the results that I want to jump for joy.
Oh my goodness, Valerie - thank you so much for sharing your excitement for your TruGreen services. We are jumping for joy with you, and we cannot express in words how thankful we are for the opportunity to work with you! In addition, I hope that our products and services have eliminated any stress and responsibilities that come along with lawn maintenance so that you are able to focus more of your time and energy towards doing the things you love. Thank you again for your time, and we look forward to servicing you for years to come! - Victoria
Reviewed Dec. 16, 2015
Our TruGreen lawn specialists are very friendly and always take the time to give us advice when we are home. They always return for treatments when scheduled and are on time. Our front yard looks 100% better than it did when we first moved in 3 years ago. We are glad to have TruGreen as our lawn care specialists. Thanks TruGreen!
That's awesome, Kristy! Thank you for sharing your positive encouragement in your review! We strive for excellence, and we believe the quality of our products and customer service separates us from the rest. Thank you for your faith over the years and for allowing us the pleasure of servicing you. - Victoria
Reviewed Dec. 15, 2015
I see results since TruGreen began service. Nearly a 100% reduction in weed problems and a good start on control of nutsedge grass overgrowth (still a work in progress). Will definitely purchase a contract for next year's service. All issues have been addressed in a professional and timely manner at this point.
That's fantastic, Scott! I'm excited to hear that we will have the pleasure of servicing you again in 2016, and thank you for taking the time to share your satisfaction with your TruGreen services. Please keep in mind that our services are warranted by our Healthy Lawn Guarantee, so don't hesitate to contact us should you need an a free re-service between your routine applications to eliminate any stubborn nutsedge. - Victoria
Reviewed Dec. 15, 2015
Charles is very good at what he does. A super specialist.
Thank you for sharing your compliment, Paul. We appreciate your kind words, and I'll be happy to pass this information along so that Charles can receive recognition for providing superior service. Thank you again for your business! - Victoria
Reviewed Dec. 15, 2015
TruGreen cares for our lawn and our shrubs in an expert and professional manner. TruGreen provides for the beauty of our home in a manner that I would never have the expertise for. Thanks for all you do!!!
Ralph, it has been our pleasure servicing your lawn and landscape needs since 2007. We truly appreciate your feedback as we are always aiming to improve our customers' TruGreen experience and provide world-class service. Thank you for your continued faith and support in our organization. - Victoria
Reviewed Dec. 13, 2015
Everything is A-OK.
Thank you, Mike, and we look forward to continuing our partnership with you! - Victoria
Reviewed Dec. 12, 2015
The difference after using TruGreen is unmistakable. The lawn is as thickly lush and richly green as advertised. We've been using TruGreen since we moved here over three years ago, and used them at our previous location as well. Nothing but positive results. They know the grass (and weed) types, the soil, the conditions (pH levels, etc. ), optimal seasonal treatments, and on and on, and they get to know the customer as well. Professional, friendly, knowledgeable. Would absolutely recommend to friends, and have done so. The proof is in the lawn. Speaks for itself.
Wow, Major! Thank you so much for sharing your heart-warming compliments of your TruGreen services. We're ecstatic to hear that the results we have delivered over the years are up to par with your expectations, and we will continue to provide you with unparalleled quality service and the luxurious lawn that you deserve. We sincerely appreciate your dependable support and loyalty over the years and hope to continue our partnership for many more to come! - Victoria
Reviewed Dec. 11, 2015
Weed control and fertilizer. They did a good job.
That's wonderful to hear, Theresa, and thank you for choosing TruGreen. - Victoria
Reviewed Dec. 11, 2015
Very professional and courteous... When I contact them by phone, they always succeed in answering my questions. They did great work in bringing my beloved evergreens back to life, which I appreciate very much. My only quibbles are (1) the service does not cover my flower bed area and (2) the billing system does not consolidate all my services into one bill (I get at least three separate bills).
Hi Richard - thank you for sharing your valuable feedback regarding your experience and suggestions. I'm happy to hear that we have made a vast improvement with your evergreens, however, I'm sorry for any disappointment we've caused you with your billing and service concerns. We will consider implementing this information going forward so that we may continue to enhance the TruGreen experience for our customers in the future. Thank you for your devotion and support since 2004, and we look forward to seeing you again in Spring! - Victoria
Reviewed Dec. 10, 2015
TruGreen is always on time. They give me a courtesy call prior to coming out. Someone always leaves the receipt on the door if I am not home. My lawn looks good. The team handles everything to my expectations. There are no soliciting calls. It's really a great match with no worries.
Jeanneann, thank you for taking the time to share your experience with us, and we're so happy that our products and services match your expectations and eliminate any worries that come with the maintenance of your lawn. We greatly appreciate your ongoing confidence and loyalty since 2009 and look forward to seeing you again in Spring! - Victoria
Reviewed Dec. 9, 2015
I have been using TruGreen lawn service for several years and have found them to be excellent in the performance of their job. They are helpful and do what they say they will do.
Thank you for your compliments, Stephen. We are thrilled that our services have met your expectations and will aim to continue providing the results you deserve. Thank you for your continued loyalty since 2005. - Victoria
Reviewed Dec. 8, 2015
So often we hear about the negative experience. I would like to share how please I am with TruGreen associate Michael **. Mr. ** is very knowledgeable in this field. He is never too hurried to answer questions that I have about lawn care. He has cared for my lawn since 2012 and he ALWAYS arrives with a smile. The beauty of my lawn prompted two of my neighbors to switch to TruGreen!
Oh, wow, Lynda - this is certainly wonderful to hear! I'm so pleased that you have received superior service from Michael, and it is rewarding to know that he has provided you with consistent results year after year. I'll be happy to pass this information along so that he can receive recognition for his hard work, and thank you for your ongoing trust and support in our organization. - Victoria
Reviewed Dec. 7, 2015
My experience has been quite good.
That's awesome, James, and thank you for choosing TruGreen! - Victoria
Reviewed Dec. 7, 2015
I have used TruGreen for 3 years now and I feel the service is reasonably priced and that they do a good job of stopping bugs, stopping weeds and improving the health of my lawn.
John, thanks for sharing this information, and I'm happy to hear that we have been able to successfully eliminate the issues present within your lawn. Thank you for allowing us the pleasure of servicing you since 2012, and we'll see you again in Spring! - Victoria
Reviewed Dec. 7, 2015
Good job. Left note explaining the treatment.
Ed, thank you for your words of encouragement and for choosing TruGreen as your lawn service provider. - Victoria
Reviewed Dec. 5, 2015
TruGreen has been taking care of my lawn for several years now and it looks better all the time. Their service people are very courteous and knowledgeable about their lawn care.. I would recommend them highly.
Wow - thank you for sharing your comments, Gretel! Your continued allegiance towards TruGreen contributes to the backbone of our success, and we are grateful for your ongoing loyalty since 2004. It is truly rewarding to know that we have consistently provided superior services to you over the years, and I thank you again for your valued patronage. - Victoria
Reviewed Dec. 4, 2015
My lawn has improved 2 fold since using your service. Customer service always call to let me know when they are coming. The technician has been nothing but friendly and courteous. On the few occasions that I had to call for a repeat application or missed application, it was done without question and I received a discount on the next application.
Jay, thank you for taking the time to post your useful feedback. I'm happy to hear that you have seen a noticeable improvement within your lawn, and I apologize for the inconvenience we caused with a missed application. This information will allow us to continue enhancing your overall experience with TruGreen and better meet your expectations. We appreciate your business and look forward to serving you next year! - Victoria
Reviewed Dec. 4, 2015
I have allergies and I'm a busy working professional. Years ago I tried to manage the weeds, insects and fertilizer schedule on my own lawn... It was difficult time and taskwise and as an allergy sufferer. For many years now I have given that ominous task to TruGreen and my lawn has never looked healthier than it does now.
Thank you for sharing your TruGreen experience, Felecia, as I'm delighted to hear that we have freed you of the uncomfortable responsibilities that come along with the maintenance of your lawn. We appreciate you for allowing us the opportunity to achieve the results you desire within your turf all while allowing you to utilize more of your personal time doing things that you love and enjoy. Thank you for your continued faith and support in our products and services since 1997, and we look forward to continuing our partnership for years to come. - Victoria
Reviewed Dec. 3, 2015
TruGreen has been servicing our trees, shrubs and grass for five years. The service and follow up has been excellent.
That's wonderful, Billy. I'm excited to hear that we've delivered consistent quality service over the years, and we hope that the results we've provided will encourage you to live life outside! Thank you for your valuable feedback and for choosing TruGreen. - Victoria
Reviewed Dec. 3, 2015
Very regular service with phone calls 2 days before to get OK.
Thank you for sharing, John! We treasure your business with us. - Victoria
Reviewed Dec. 1, 2015
Unfortunately, I had to cancel my lawn service because I am selling my house. I inherited the service from my now-deceased mother. Your staff has always been courteous and professional, taking the time to let me know how my lawn was doing, and what needed to be done to improve the appearance of my lawn. No job is too big or too small for them, and I would highly recommend TruGreen as a lawn care specialist.
Robert, I'm sorry to hear about your mother's passing and that you've discontinued your services with us. I do hope that this will be an exciting move for you, and I'm glad to hear that we were able to satisfy your lawn's needs. We do offer residential services in almost all of the United States, and we hope that you will reach out to us once you've settled in so that we are able to continue servicing you at your new residence. Thank you for taking time out of your day to describe your satisfaction with our partnership, and we do appreciate you and your mother's past business. - Victoria
Reviewed Nov. 27, 2015
I am very pleased with Guy, my drive man and TruGreen service.
Mary, thank you for sharing your feedback, and we appreciate you for choosing TruGreen this year. We look forward to a long and flourishing partnership with you. - Victoria
Reviewed Nov. 27, 2015
Very pleased with TruGreen. Would recommend to anyone.
Thank you for sharing your feedback, Mike, and we're grateful to have you as our customer! - Victoria
Reviewed Nov. 23, 2015
TruGreen has been servicing our lawn for over 20 years - it is beautiful, lush, and green, with very few weeds. TruGreen taking care of our lawn gives us free time and one less worry. The people are very professional, take time to describe what they are doing to the lawn, and are willing to answer all questions. If there is a problem, TruGreen will come back and make it right.
William, thank you so much for describing your TruGreen experience over the years. We especially dedicate so much of our growth and expansion to our veteran customers, and we sincerely appreciate your continued patronage to our organization. It is fulfilling to hear that we have consistently met your expectations, and our lawn professionals are committed to delivering the same, if not better, service you have come to know and love. - Victoria
Reviewed Nov. 23, 2015
As always, we received great information about the services provided and additional tips on keeping our lawn beautiful.
Brandy, it has been our pleasure serving you and tending to your lawn needs, and we thank you for your continued trust since 2011. - Victoria
Reviewed Nov. 23, 2015
TruGreen have done a good job with my lawn this year, keeping the weeds down and the grass nice and green! I like the heads up notice when they will be performing the work.
That's fantastic to hear, David. Thank you for allowing us the honor of servicing you since 2004. We contribute much of our success to our tenured customers, such as yourself, and it is truly gratifying to be your chosen lawn care provider and to know that our products and services continue to meet your expectations year after year. Thank you again for your ongoing trust and faith in our organization. - Victoria
Reviewed Nov. 22, 2015
Smooth talking salesman lied about services prices etc. I was billed later, tried to talk to about it and they still screwed me over terribly service done. If done, made no impact on my yard. There was no benefit from using them just to a scam from company. Then they would not credit my account and damaged my credit. You're much better off buying over-the-counter yard application chemicals and doing yourself than to pay this fraudulent company to help you.
Bert, thank you for taking the time to bring this information to our attention. I was able to review your account, and I do see that you were enrolled in our TruComplete Lawn plan consisting of 7 lawn services, one grub preventative, and one aeration/overseeding. Our records show that the only services we completed on your property were one lawn and one grub treatment on 7/14. We cannot guarantee maximum results after one fertilization and weed control treatment as we recommend that our customers enroll in a full, re-occurring program so that the appearance of the lawn improves over time. I apologize that you received a service that you did not agree to, and we did attempt to contact you in early September to discuss the removal of this service from your account going forward and how we could make things right with you. I can assure you that it is never our intention to defraud our customers in any way, and your satisfaction is our highest priority. As of today, your information is in our internal collections department for a total past due balance of $40.93. I'm happy to forgive this balance due as a gesture of good customer service, and I will review the sales call that lead to the activation of your services to ensure that any coaching/corrective action is used towards the sales agent. We hate to have lost you as a customer and will utilize this information to continue improving the quality of service we deliver to our customers. Thank you for your past business, Bert. - Victoria
Reviewed Nov. 20, 2015
My lawn has improved a lot since Trugreen started treatments.
Thank you for taking the time to share your feedback, Amanda. We will strive to continue providing you with the service and results you deserve. We appreciate having you as our customer! - Victoria
Reviewed Nov. 20, 2015
We have used TruGreen for a number of years, and are very happy with their service. The lawn stays green without the former weed problems. We also have had a fairly good covering of the front lawn with bermuda grass. TruGreen has helped shade this out with a beautiful fescue grass. We have recently recommended TruGreen to our homeowners association.
Harry, thank you for sharing your encouragement of our services! I'm overjoyed to hear that our treatments have made such a positive and lasting impression on your lawn's appearance. We look forward to servicing you for years to come, and thank you for your business since 2011. - Victoria
Reviewed Nov. 19, 2015
The lawn care specialists are knowledgeable and courteous, always willing to offer advice and being helpful. I am very satisfied with the results to date since I began using your service.
That's awesome, Michael! Thank you for taking the time to post your feedback regarding your TruGreen experience. We are thrilled to hear that our products and services have exceeded your expectations, and we truly cherish our partnership with you. We look forward to continuing our - Victoria
Reviewed Nov. 18, 2015
For the last two years now I have been using the service of Trugreen for my lawn. I am very please with their services. My lawn looks so much better and healthier. Chad ** is the employee who comes to my house. He is very professional, knowledgeable, and friendly. I strongly recommend Trugreen to anyone who wants the best grass around.
Thank you for sharing your experience and kind feedback, Marcie. It has been an honor servicing you, and I'm pleased to hear that Chad provided you with exceptional customer service and made a lasting impression on your lawn's appearance. We will strive to continue delivering the results and quality of service that you deserve, and we look forward to seeing you in Spring! - Victoria
Reviewed Nov. 17, 2015
I have been using a competitor for years and they could never get my grass to grow. I have now used TruGreen for two years and I'm so excited to see green grass! I have had it seeded once and aerated twice... That seems to have done the trick! So happy with TruGreen!
Jeanine, we're excited to hear that we have been able to achieve the results you've been looking for within your lawn, and thank you for your continued loyalty over the past couple of years! We look forward to seeing you in again Spring. - Victoria
Reviewed Nov. 17, 2015
During the winter ice storm of 2014, I lost much of my front lawn's lushness. When the summer months arrived, I had bare patches and numerous weeds, especially dandelions. During the summer of 2015, I used your lawn service, mainly because the retail products I was using were not solving the problem. It is now November of 2015 and I have a lush, thick, very green lawn that is practically free of weeds. I am well satisfied with TRUGREEN's service.
Richard, thank you for sharing your TruGreen experience, and we are grateful that you provided us with the opportunity to revive your lawn's beauty after a rough winter. We value your trust and confidence in our services, and we look forward to continuing our partnership with you for years to come. - Victoria
Reviewed Nov. 17, 2015
Overall they are doing a good job. I tell everybody go TRUGREEN.
B. Dwight, thank you for taking the time to post your comments and for your referrals! We're so happy to deliver a service that makes you proud to share with others, and thank you for choosing TruGreen. - Victoria
Reviewed Nov. 16, 2015
TruGreen delivers what it promises in services. My lawn has never looked so good.
That's fantastic, Roger. It is truly rewarding to hear that our services have made such an impact on your property, and we hope that your turf's appearance will motivate you to live life outside. Thank you for your loyalty! - Victoria
Reviewed Nov. 16, 2015
Specialist was on time, was professional, and did an excellent job.
Michael, thank you for sharing this information with us as it is truly rewarding to hear that our services have met your expectations. Thank you for choosing TruGreen. - Victoria
Reviewed Nov. 14, 2015
After one reminder early in the year at the 2nd application that edges of the lawn at the street and driveway about missed weeds, all applications were done properly and we had no more weeds. Good job.
Kenneth, thank you for sharing your feedback of your TruGreen services. I'm sorry for any inconvenience we created by not eliminating those weeds near the edges of your lawn. As I understand, an additional treatment is sometimes necessary if the lawn was edged (using a weed eater or alternative equipment) after a routine service as the soil and new grass may be exposed to sunlight which can attribute to new weeds. We will absolutely utilize your comments going forward so that we can continue to improve the quality of service you receive. Thank you again for your time, and we look forward to servicing you in Spring! - Victoria
Reviewed Nov. 13, 2015
I would like to thank TruGreen for their wonderful work in keeping my lawn looking wonderful with the service that they have provided. They are very quick to respond if you are not satisfied and will work with you to get the results that you want.
Mark, servicing your lawn has been our pleasure, and I want to thank you for taking the time to share your experience and feedback of your TruGreen services. We cherish our partnership with you, and we will continue to provide you with the results and service that you deserve. - Victoria
Reviewed Nov. 12, 2015
The last service involved aeration & seeding. They appeared to do a good job after meeting their time schedule. My lawn is greener and looks great in comparison to my neighbors.
That's awesome to hear, Thomas! I'm so happy that we can provide you with a lawn that will make your neighbors envious. Thank you for your business, and we look forward to seeing you on your next visit. - Victoria
Reviewed Nov. 12, 2015
Happy with treatments. Tech is friendly.
Thank you for describing your satisfaction, Edward, and we appreciate your continued loyalty since 2010. - Victoria
Reviewed Nov. 12, 2015
The services are done on the proper schedule. The service gentleman doing the service knocks on the door to let us know he is there and again when he leaves. Any areas of concern are brought to my attention. The service is done professionally. I would recommend TRUGREEN service to any family that cares about lawn and pest treatments.
LaRae, we're so happy to hear that you have had a pleasant experience with your lawn professional. We treasure our partnership with you, and we will continue to deliver excellent customer service towards you and your property. Thank you for sharing your encouragement and for choosing TruGreen! - Victoria
Reviewed Nov. 12, 2015
TruGreen has helped us get rid of weeds and to have a nice lawn.
Thank you for describing your experience, Rose, and we're grateful that you chose TruGreen as your lawn service provider this year! - Victoria
Reviewed Nov. 12, 2015
TruGreen is an excellent company with lawn care. Personally, the ONLY issue I have had is with the broadleaf weeds in my lawn. Seems I always have to call back to fully get rid of those weeds.
Len, I'm sorry to hear that you continue to have issues with broadleaf weeds in your property as I can understand how disappointing that may be, especially when you have to contact us to schedule a free re-service. I will document this information on your account so that we can quickly eliminate this area of concern more aggressively when we're on your property. Thank you for taking the time to leave your feedback, and we look forward to servicing you in 2016. - Victoria
Reviewed Nov. 10, 2015
After several applications and payments by myself I was seeing no difference. So I stayed home and confronted the Tech. And he stated they would come back out for another application.
Brad, I want to thank you for informing us of your dissatisfaction with our services, and I apologize that we were unable to deliver the results you expected. I have reviewed your account, and our records show that we serviced your property between May and August. I understand that you asked for your specialist to perform a follow up during a routine visit, and I'm sorry that we failed to do so. Your services were cancelled as a result of an unpaid balance, and I understand that Mike contacted you thereafter to schedule a free service and remove your information from collections due to your dissatisfaction. We hate to have lost you as a customer, and we would like the opportunity to discuss how we can best meet your expectations going forward if you will allow us that chance. Please call me at 1-800-515-3380 if you would like to discuss further services at your property, and thank you for your past business. - Victoria
Reviewed Nov. 9, 2015
The treatment was as I expected... seamless. The results are obvious in their longer term impact with the treatment program over the years. Your technicians, when I do see them, are polite and efficient. There is no need to press for contact when they come. Follow up treatments are seldom needed and when they are, it is the neighbor weeds encroaching into our yard.
Thank you for your encouraging comments, Michael, as it has been our pleasure servicing you since 1998. Customers like you are the backbone of our success year after year, and we will strive to continue providing seamless service for you going forward. We appreciate your ongoing loyalty and support! - Victoria
Reviewed Nov. 9, 2015
Very satisfied with the results from using this service (this is our first year). The lawn has far less weed and is much thicker and greener than before. We are very happy and would highly recommend this service.
Jeanne, thank you for the compliments of our services, and I am happy that you have been satisfied with the results you deserve. We look forward to continuing our partnership with you for years to come, and we are honored to have you as our customer. - Victoria
Reviewed Nov. 9, 2015
I was not home when they came but I continue to receive great service from TruGreen and my yard looks better than it ever has. I did see some dandelions afterwards for a few days.
That's wonderful, Owen! We're so pleased to hear that we have been able to improve your lawn's appearance for you. I'm sorry that you continued to have a presence of dandelions shortly after a routine service. We do ask our customers to wait at least 7-10 days to see results from our applications before we perform a free re-service to eliminate those stubborn weeds. If those stubborn weeds are still standing strong thereafter, please call us at 1-800-TRUGREEN. Thank you for your valued business, and we look forward to continuing our partnership with you. - Victoria
Reviewed Nov. 9, 2015
Service was professional and specialist was cordial and efficient.
Michael, thanks for your feedback! We hope that you are receiving the results that you deserve as well, and keep in mind that all of our services are warranted by our guarantee should you need to take advantage of a free re-service in the future. We value your business, and thank you for allowing us the pleasure of servicing your property! - Victoria
Reviewed Nov. 7, 2015
Lawn looks good. It is green, few weeds.
Randy, thank you for sharing your comments, and I'm sorry that you continue to have weeds within your lawn. I was able to find your account information, and I see that we were last on your property in early October. All of our services are warranted by our Healthy Lawn Guarantee, so I'd be happy to arrange to have a lawn professional on your property within three business days to address these areas of concern for you if your lawn is not already covered by snow. I will follow up with you via telephone to see if you would like to take advantage of a free re-service next week. Thank you again for your business! - Victoria
Reviewed Nov. 6, 2015
Hired Chemlawn to do yard - about an acre and a half. Came out 4 times and sprayed yard. One of the times they Sat in front of my house in a downpour for 45 min and then got their machine they drive for big yards and did my yard after the downpour which left ruts all over my yard which stayed for about 5 to 6 weeks. Yard looked bad. Even after cutting for 5 weeks you could see this. Made me upset when you're paying to have a nice lawn and they mess it up. Well then it happened again yesterday, rained all day here. They come when you're not there to stop them. Yard is a mess ruts (tire marks) in whole yard. Ground was soaked when they did it. What a bunch of idiots, who would drive a heavy machine all over a yard after it has rained two inches and ground is so soft? Canceled them. Do not use Chemlawn - they suck. Paid these idiots to mess my yard up.
Reviewed Nov. 5, 2015
The TruGreen associates have been very pleasant and answer my questions. The only thing is when they did the aeration I didn't receive a call like I always get so I wasn't ready, but between the associate and myself we got the sprinklers marked and ended OK, but it took time to get them marked. I have 2 dogs and they have always commented the gates were closed even though my dogs don't have access to yard when we are gone, but I feel confident I don't have to check the gate and they are extremely important to me. My only issue is online webpage. I can't access account because when I sign there are too account numbers and tells my email is already used. I don't want half a dozen accounts or sign in's so I don't use it.
Leanne, thank you for taking the time to share your feedback as this is a vital part of our continued growth and improvement as an organization. I apologize for the inconvenience you encountered since we neglected to provide your automated Trudy call for your aeration service, and I have included this information on your account going forward so that it does not happen in the future. I also understand that you have experienced difficulties with your online account. I was able to successfully reset your password and confirm that both of your accounts are linked to one login. I will send this information to you via email, and thank you again for choosing TruGreen. - Victoria
Reviewed Nov. 4, 2015
Pros: The Reps are sociable, caring, and do a great job. Cons: I don't appreciate a phone call from Texas telling me that I need to aerate my lawn when he is looking at my property on Google Earth. Who knows when it was last updated. I don't like the idea of TruGreen taking for granted that I want the same service and automatically billing my credit card every year. I want to control my credit card expenditures.
Rod, thank you for taking the time to explain your feedback, and I am sorry for any inconvenience we have caused you with our solicitation calls. I was able to locate your account, and I have successfully updated your information to our "Do Not Solicit" database. I also want to inform you that it is never our intention to automatically arrange your prepayment every year without your consent. We do send out PrePay reminders via mail and email which includes the cost of all services including your discount for paying in advance. I apologize if this literature appears as an invoice for your services, and I hope this information clears up any concerns that you may have. We appreciate your business over the past couple of years, and we look forward to growing our partnership with you! - Victoria
Reviewed Nov. 4, 2015
We are pleased with the services TruGreen provides. The specialists who come to our home are very attentive in a timely manner. Outcome has been excellent.
Thanks for sharing your feedback, Marc! We are so happy to be your chosen lawn service provider and thank you for your business. - Victoria
Reviewed Nov. 4, 2015
I like TruGreen, they are a great company.
Thank you for sharing, Michael! - Victoria
Reviewed Nov. 4, 2015
I have been very satisfied with the service I have received from TruGreen. The scheduling and notification is timely and accurate. The professionals are pleasant and tell or speak to me when needed before or after each visit. My yard is looking quite nice and I plan on continuing to use your company in the future.
Thank you for sharing your experience, Bonnie, and we are thrilled that our products and services have exceeded your expectations during your first year with us. We appreciate your business and look forward to servicing you again in 2016 as well. - Victoria
Reviewed Nov. 3, 2015
Very happy. Nothing bad to say about TruGreen. All good.
Thank you for your business and support, Dale! - Victoria
Reviewed Nov. 2, 2015
All good. I appreciate the call ahead of time to let me know about the service. The workers are always here on time and do a thorough job. I appreciate the stake they place in the yard as well as the note they leave in the door with instructions if necessary.
Thank you for taking time out of your day to share! We're happy to serve you, and we look forward to a long partnership with you. - Victoria
Reviewed Nov. 2, 2015
A very good job.
Thank you for your business, Michael! - Victoria
Reviewed Nov. 2, 2015
This service was not intrusive. We were alerted by phone the day prior; the serviceman showed up, efficiently completed his work, and left a comprehensive summary without involving us at all. Often we are at home when he arrives; we occasionally interact... Always in a positive way. Thank you and keep up the good work. We're long standing customers.
Robert, we truly appreciate you taking the time out of your day to share your feedback regarding your TruGreen services. It makes us happy to know that our services have met your expectations, and we're so thankful for your continued faith and support in our business since 1993. - Victoria
Reviewed Nov. 2, 2015
Great service provided by Kevin **.
Melissa, thank you for sharing, and we look forward to seeing you next time! - Victoria
Reviewed Nov. 2, 2015
My experience with TruGreen has been great so far. I appreciate the help in caring for my lawn. The kindness and courtesy of TruGreen employees will not go unnoticed. I am glad that I have people who can take care of my lawn while I am absent. The lawn looks great and that there are barely any weeds which makes me happy.
Naresh, thank you for sharing your kind comments. We are so thankful to have made a difference within your lawn while alleviating you of managing your turf yourself. We truly appreciate your business, and we look forward to continuing our partnership! - Victoria
Reviewed Nov. 1, 2015
I had TruGreen spray my trees and loan for one year under contract. This past January they called to renew. My wife told them we were not interested in renewing the contract because we were having our small grand kids come stay with us. One day this spring when we were at work they came without authorization and sprayed anyway. As soon as I saw the tag that they sprayed I called them. Their answer was that the program renews itself automatically every year. I refused to pay, the harassing for payment never stopped, they took me to collection. I paid it directly to TruGreen and now we are being harassed by the collection agency nonstop. THAT'S TRUGREEN.
Tom, I'm sorry to hear that your time with TruGreen since 2013 was less than pleasant as this is not the experience that we aim to deliver our customers. I apologize if we did not clearly disclose our service policy to you when we contacted you as a reminder that you can prepay for your services once again and receive a 10% discount. We do make every effort to communicate that our services continue from year to year unless we are notified otherwise. This is a benefit of not being locked into a contract, and our service policy is noted on all literature you receive, including prepay reminders, service summaries, and invoices. Your services were cancelled as a result of an unpaid balance, and we have ceased all collection efforts since August. We hate to have lost your valued business with us, and we thank you for your previous business with TruGreen. - Victoria
Reviewed Oct. 29, 2015
We built a new home almost two years ago. Our lawn was sodded in the front and seeded in the back. We did our own maintenance for one year, and our lawn was spotty and thin. We decided to seek professional help with TruGreen. After one year with using TruGreen, our lawn looks amazing! The grass has a much deeper and thicker appearance.
That's wonderful to hear, Katie! We're so happy that you have allowed us the opportunity to maximize the potential of your lawn. Thank you for your valued business. - Victoria
Reviewed Oct. 28, 2015
I am not always notified that the technician is coming. Last time I was not, but caught the technician when he arrived. Very much enjoy talking to the technician. They are very good, personable and helpful. I do expect to stay on for another year. So far so good. Thank you.
Kevin, thank you for sharing your experience and feedback. It has been our pleasure servicing you, and we will strive to continue providing the service that you deserve. We look forward to servicing you next year as well! - Victoria
Reviewed Oct. 28, 2015
Everything done as outlined!
Thank you for your business, Joseph! - Victoria
Reviewed Oct. 27, 2015
I didn't engage with the specialist for this last visit. However, I am very satisfied with the service. The product works well in both fertilizing the lawn and controlling the weeds.
Caryn, thank you for sharing this information with us, and I'm sorry that you were unable to speak with your specialist during this visit. If you ever have any questions regarding a recently completed service, we can arrange for your lawn professional to revisit your property (at no additional charge) or call you and discuss your concerns over the phone. - Victoria
Reviewed Oct. 27, 2015
Did a good job.
Thank you for taking the time to share your feedback, George! - Victoria
Reviewed Oct. 27, 2015
My yard has no weeds, thanks to TruGreen.
Thanks for taking the time to share your comments, and thank you again for your business and support, Anthony. - Victoria
Reviewed Oct. 27, 2015
As usual I am and have been very satisfied with all the specialist that have worked on our lawn and shrubs. The lawn is starting to look better. My husband has noticed it when he mows the lawn.
Sally, I'm happy to hear that we have been able to make a positive difference within your lawn. We take great pride in our customers' lawns, and we hope that our services encourage you and your family to live life outside! Thank you for your support in our business. - Victoria
Reviewed Oct. 26, 2015
My yard looks so much better since I have had TruGreen come. Couldn't be happier.
Stephanie, we are so pleased that we have been able to improve your lawn to better meet your expectations. We are grateful to have you as our customer! - Victoria
Reviewed Oct. 26, 2015
I love how you just show up, spray and leave. I have to do NOTHING, except pay my bill - ha! You do a great job and don't interfere with our day-to-day lives. It's awesome that I don't need to be home in order to get service.
Vesna, I'm happy to hear that we are able to release you of any time-consuming duties regarding the maintenance of your lawn. Thank you for choosing TruGreen as your preferred lawn service! - Victoria
Reviewed Oct. 25, 2015
You contact us when you are coming in and servicing our lawn. Also the next day to see how everything went. Great service.
Ray, we're excited that we have been able to deliver excellent service to you. We look forward to servicing you for years to come! - Victoria
Reviewed Oct. 23, 2015
TruGreen keeps its word. It will come back to get the weeds. Very nice technicians, too.
Thank you for sharing your comments, Cornelia. We're honored to have you as our customer! - Victoria
Reviewed Oct. 22, 2015
The person who comes is Ken ** and he always does a fantastic job. Very polite and always mindful that I have dogs and a locked gate. Very courteous and thoughtful.
Thank you for sharing your feedback, Sheryl. We're proud to hear that Ken delivers exceptional customer service, and we look forward to servicing you next season. - Victoria
Reviewed Oct. 22, 2015
TruGreen shows up when they say they will be at my house.
Brian, thank you for taking the time to share your feedback as we value your business and hope to continue delivering the service you deserve! - Victoria
Reviewed Oct. 22, 2015
I have been a customer with TruGreen for many years and they always make my lawn the looking in my neighborhood. Thanks TruGreen.
Ronald, We are happy to hear that you are satisfied with your lawn condition. Thank you for loyalty for many years!-- Brittany
Reviewed Oct. 22, 2015
Great service, expert, personal.
Thank you for your business!-- Brittany
Reviewed Oct. 21, 2015
TruGreen has provided a very professional service. Always timely, courteous, and professional from sales to lawn care providers who come to our home. We are very happy with our TruGreen experience.
We are so glad to hear that you are please with the appearance of your lawn, Tracey and that your lawn specialist has been knowledgeable and professional while performing quality work. It is our pleasure to serve you and thank you for being a valued TruGreen customer.--Brittany
Reviewed Oct. 21, 2015
The Service Guy always stops by to talk about the lawn condition every time he does a application. He seems very knowledgeable about what he is doing.
Thank you for allowing us to service your lawn for over 20 years! We appericate you as valued customer.-- Brittany
Reviewed Oct. 20, 2015
TruGreen has taken the guess work out of having a beautiful lawn. The specialist are friendly and ready to give me advice when they note a problem. They notify us when they are coming and arrive as expected. Their care is just what my lawn needed and tailored for problems I may be having.
Forrest, Thank you so much for your business and for being a valued TruGreen customer!-- Brittany
Reviewed Oct. 20, 2015
Our lawn looks beautiful and we receive compliments about its appearance throughout the summer. Our lawn is more than just grass, it's our play arena with our two energetic children (ages 8 & 10). Over the course of the summer our lawn is exposed to neighborhood play of baseball, soccer, golf, Frisbee, and outdoor gatherings. Our lawn holds up to the most active play and continues to look great on a daily basis. Thanks to the staff of TruGreen, our lawn continues to grow thick and maintains a healthy, lush green appearance.
This is wonderful to hear, Rob. We're excited that your family has enjoyed living life outside, and we hope that our regular lawn maintenance will encourage even more activity on your home turf. It is highly gratifying that our services can help relieve you of investing your personal time into your lawn so that you are able to share more time with your loved ones. Thank you for allowing us the pleasure of servicing you! - Victoria
TruGreen Lawn Care Company Information
- Company Name:
- TruGreen Lawn Care
- Website:
- www.trugreen.com
