TruGreen Lawn Care Reviews

Both of our neighbors have lawns filled with creeping charlie but we have TruGreen service and have none in our yard. The specialists have worked really hard to keep it out. Our lawn is beautiful. If you have trouble with this terrible weed ask TruGreen for help!

Our yard has an huge amount of the thistle (a prickly weed) in it. Do your treatments completely eliminate this weed? It is very unsightly and extremely difficult to keep up with. Also, it appears that two ornamental beds were not treated.

Right off the bat, I was impressed with the person that performed the treatment. Someone happened to be at the house when he came, and the TruGreen tech answered every question we asked. He said he treated every square inch of the property and that we should expect to see results within a few day and we did! He reminded us that if we weren't satisfied, just to call and he would come back out. We are in the process of trying to establish our lawn and so far, things are looking GREEN! The grass is coming in thick and lush. The weeds and crabgrass are all turning and hopefully with this 2nd treatment, we'll see even better results.

TruGreen provides strong communications. I appreciate the written communication feedback as to steps were taken by TruGreen on each visit and the recommendations that are provided to improve my lawn. I also appreciate the call prior to each service call to assure that all of the lawn is accessible. I give TruGreen an A on communication.

When I signed up with TruGreen, they told me I would be paying approx. $58.00 for services rendered every 4-6 weeks. From 4-10-17 to 5-10-17 they will have charged me for 3 applications ($58 each). What happened to every 6 weeks. I find this to be false advertisement. I am so disappointed with them. My suggestion is that you find someone local and work out a plan. Funny thing is, I had this same service 5 years ago. I was hoping they changed their work ethic, but I found out the hard way that they have not changed at all.

I use to treat my lawn with store bought lawn food. And over time the lawn was diseased and browning in many areas. After signing up for service with TruGreen my grass appearance, color and thickness was quickly noticeable. The cost of the yearly TruGreen service for my lawn actually cost me less than when I purchased and feed my grass on my own.

When they were to sell the service phone calls every 5 minutes, after signing us up no one want to answer the call, no one shows up for service every time you call CS. You get a lady give you a song and a dance. Please save the headache and call a local business, they need your support more than these multi million dollar corp. Thank you.

When I signed up for this service it was face to face with the TruGreen salesperson. I specifically said the reason I have not used this service in the past is that I am not comfortable with any lawn treatments in the backyard - when I signed up for this service I SPECIFICALLY said front yard only. The rep understood - and signed me up for this service for the front yard only.

My specialist is OUTSTANDING... he is professional, proficient, and polite!!! HE always answers any questions that I have, and answers them thoroughly. My lawn has improved very nicely and I am very happy with it. Thank you to my specialist, and to TRUGREEN!

It is early in the lawn care process provided by TruGreen but I know from last year’s experience they are magnificent. My lawn came back to life and my domestic animals did not suffer any reactions to the chemicals they used. I am satisfied and I know that this 2017 spring/summer will exemplify the same.

I have used several lawn services. Most recently Scott's. In EVERY case I have made it clear that the hire is only for one year. I quit TruGreen several years ago when my lawn showed no improvement. Evidently Scott's sold out to TruGreen and they showed up recently for a treatment stating that my service was automatic. I asked the guy to leave before he began a treatment. He did. I was then billed for the treatment which didn't happen. Spent time on the phone denying that there had been any treatment. She kept after me. I answered the same question, "No" several times. These people are weasels. No notice management had changed. No warning they were coming. Lots of silliness about how I had a contract even though owners had changed.

I have been very satisfied with TruGreen over the past two years. When we moved into this house four years ago the lawn was thin and covered with weeds. Now we have the nicest lawn on the block. The last visit was like every other experience. Very friendly and courteous service. I look forward to a long lasting relationship with TruGreen and a great looking lawn.

I have been very pleased with my service from TruGreen. Renardo is great to work with and I look forward to our teamwork to keep my lawn looking better and better. He has taught us a lot about how to maintain a FL yard.

My lawn has many different types of grass and weeds. Since I have been using TruGreen my lawn is easier to mow and looks beautiful, I can actually walk on it with bare feet. I get so many compliments on my yard and it is all because of TruGreen.

I have had TruGreen services since the end of 2015. I opted for TruGreen to begin service on a better than average yard. The yard continued to look good until a freeze which hit in Jan 2017. I started to call them for "touch ups" after I noticed that my yard was still looking brown (even after the neighbor's yards were getting their color back). They came out to touch up and the yard was progressing (still at a slower rate than other yards) so I gave the yard a chance to catch up. Was noticing that I was having more weeds than normal so I contacted them again to return for a touch up.

Have always been pleased with our service and the specialists who come out and always speak with me and answer all questions I have. Several of our neighbors use this service as well and their yards look as beautiful as ours. Would recommend TruGreen to my friends.

My lawn has never looked better. Every year since using TruGreen, the lawn has looked very good. Their expertise has been very accurate and adjustments to conditions has been successful. A reasonable cost for the year. I do like a nice lawn. Recommended!

TruGreen promises you a green beautiful lawn with no weeds, but all I have is weeds. They have been servicing my lawn for about 3 years, because I had got into a contract with them for that long. All their promises are never met. So don't believe this Company. My yard is always with weeds, and all these guys come in is to try pushing for more service add-ons from them, while they can't keep up to the promise they already made.

I noticed the service costs have gone up again. I would think that out of courtesy someone would advise us of the cost increase vs. seeing an increased charge on my auto-pay. Overall service and quality has been quite good.

Service is always great. However, this time it was exceptional. The service technician came to apply fertilizer in the morning, but I told him that they would be cutting grass shortly. He rearranged his schedule to apply the fertilizer after the grass was cut. It is hard to find service like he offered. Thanks.

When initially contracting with TruGreen to provide service for my lawn I provided specific instructions that I didn't want to have my bill automatically deducted from my checking account. Additionally, I was told my first service would be 50% off. Upon receiving the first treatment, my checking account was debited for 100% of the charge, not the 50% offered. After contacting the company on two occasions, they said they would provide a credit to my account which took about 10 days. The day after the credit was processed I received a bill in the mail for the 50% charge. I immediately contacted TruGreen and was told they would correct this erroneous billing.

Never had their service that's how bad they are. I called him on a Friday. Was quoted a price and I said OK and we can only do it on a Tuesday so I was told this would be the first call on Tuesday. Waited for a call on Monday never got a call. It was around 10:30 in the morning I decide to call TruGreen and I was told that our appointment was on a Thursday and I told the gentleman that we only can do Tuesday. He said that he would have a manager give us a call. Unfortunate hour and a half went by no manager gave us a call. So I called back and I was told that this appointment will not be taking place today and he said, "It may tell me the manager would not get back to me for 24 hours or 48 hours."

The Lawn looks good except for a few remaining Dandelions. The service people are always prompt and clean and give me suggestions on my bill. I have no complaints. I get lots of compliments on my lawn.

Homeowners are responsible for their property and the care thereof. TruGreen provides the service and professional assistance for the individual homeowner to care for and protect their investment. Street appeal is foremost in having and maintaining a healthy, well cared for lawn. Problems may arise, but calling TruGreen will generally alleviate the problem. Listen to and follow the representative's advice.

I've had TruGreen for 2 years to service my lawn after I put new Zoysia grass turf. The 1st year it looked good but this year I have weeds, bare spots. I called them to sent out a supervisor and the tech came out instead and try to sweet talk me into let them spray again. The only thing he did was applied nitrogen fertilizer and pre-emergent weed control. Still have weeds and crabgrass, no Zoysia grass, and a lot of bare spots. They never took a sample of my soil to see what it needed.

The technician on site for the first application by TruGreen, Ron **, walked the property with me and listened to my concerns and the problems I had with the previous lawn maintenance company. He explained what he would be applying, how soon to expect results, and we talked about my mole/vole problem that I have been trying to cure for many years. We had a great conversation as we walked through the property. He got to work and thanked me for my business when he was done. Here it is a few weeks later, and I would guess that 90-95% of the weeds have perished. The lawn is greening up, getting thicker. Looking good! Of course the rain is helping a bit :). Thanks, Ron.

I tried TruGreen last year for the first time and at first the service was good and my grass looked good. Then I started getting bare spots and weeds, I contacted TruGreen and they sent the tech out to do a free application to fix it but no changes. In fact it got worse. I had a manager come out and see the yard and he had the tech come back again for another application that was supposed to be free but I got invoiced for them both and had to call to get that fixed but still have bare spots and weeds.

I have 3 services with TruGreen for the lawn treatments, trees and shrubbery, and mosquito control. All representatives that come to the property are more than capable of their respective services, always take time to answer any questions and offer suggestions in order to keep the outside of your home looking the best it can be, especially since we are in a drought her in Florida. Very impressed!

The previous company that I used never took the time to explain any issues in my landscape. I appreciated that the TruGreen specialist did that. He pointed out some improvements that I could make myself without incurring additional cost. He also explained that they didn't fully spray the tree because he found a bird's nest there.

Philip did an outstanding job - His professionalism was remarkable. My lawn appears to have recovered from the stress of the cold winter and temperature fluctuations. I look forward to additional weed and fertilizer applications during the summer and fall in preparation for next year.

I met and talked to the last two specialists - Anthony ** and Damian **. Both were very polite and professional. They answered all questions I had about my lawn. My yard was looking pretty bad before I started using TruGreen services. Now I'm happy how it looks. It's better than most of my neighbors. I no longer have to worry about what kind of fertilizer or weed killer to buy.

Even though we typically are not home when services are done, the specialist always leaves us a very kind and informative note of what services had been completed. Our yard always looks amazing. No complaints!! We have used other lawn services in the past and have never had as good of results as we have with TruGreen.

The service is always good. You do not have to be around to have them do the lawn. We have gotten a lot of comments about how good our lawn looks. I like the fact that you do not have to do any of these things to the lawn. Your service provides this for us. I also like paying the full amount (option) for the following year so I do not have to worry about it throughout the year. The maintenance people are very courteous and considerate.

The service is overpriced. My lawn actually looks worse this year than it did last year. They utilize the unethical practice of automatically renewing your contract the next year without you signing a new agreement. I had to make 3 phone calls and send a letter before they reversed the charges on a service they did without notifying me.

My lawn is full of weeds. I called and a reapplication was scheduled - no charge. Today I received a notice that application was made. However we were home all day and security cameras showed no activity. Called TruGreen and agent said no application was made (even though email report said there was). There was no indication by agent that a service was being automatically scheduled. I suspect that had I not called nothing positive would have happened. POOR SERVICE.

TruGreen has been servicing my lawn for many years. This year the associates have not serviced the back part of my yard. I always remind the associate to service all parts of the yard especially since a different person comes each time. The associate "always" barks back "I read the notes," but if that was the case then all of my yard would have grass! I now have weeds instead of grass and it looks as though no one has ever applied any chemicals. I have tried to contact TruGreen through their website and only received an automated email asking for any further comments. I have called the Customer Service number three times in the past week requesting that a service manager look at our yard to better assist with its care.

I have this service in two home Scarlett. One in Delaware and one in New Jersey. My Delaware home had two applications by early April while despite calling several times for my NJ home there has been no applications until very recently. Having call the customer service center many times and being told the first application would happen any day now, it did not occur.

My yard never looked so good. My sister was visiting and specifically commented on how great the yard was looking as compared to those in the neighborhood. You can clearly see the edge line of my property but the contrast with the quality of the neighbor's yard.

I have never had the opportunity to meet my lawn care specialist, but he regularly comes and performs lawn maintenance for us. We have an ongoing issue with weeds on our side yard, which they happily come and reapply weed killer to every couple of months at no additional charge.

My lawn always looks great. The specialists that treats my lawn and insect problems are very experienced and professional. They are friendly, letting me know when they are here and leaving a receipt of exactly what was done and if there is anything that I should do to keep my lawn looking the best it can. I feel the cost of my lawn care is reasonable and it is very easy to schedule any other services I would like to have performed. I would recommend TruGreen to everyone who wants a great lawn.

My grass is green, a few weeds, but hopefully they will be killed off in future treatments. Rough start understanding initial service, but everything is ok. So far no issues with the exception of some weeds are still living, but hopefully they will be removed during an upcoming treatment.

They took money out of the account, no one ever came to the house after setting up two appointments. When we call the customer service, they want to act as if they're the customer and I'm the service provider. Literally they took our money and no service was given. I was forced to cancel service with them.

Our TruGreen technicians have always been great at taking care of our lawn, shrubs, and trees. They'll let us know what's going on, even if it's "unpleasant". As an example, we have an extensive row of Indian Hawthorn bushes that TruGreen has revived from near death but are not native to our area and do not winter well here. They were, however, cheap and "pretty" when the builders put them in place. Knowing that the bushes aren't native allows us to budget for replacements down the road rather than wondering why they're not doing flourishing. The honest approach - rather than trying to upsell more expensive maintenance packages we don't need - makes us want to keep TruGreen maintaining our lawn and recommending them whenever we can.

Trugreen does a good job. I like that you call the day before coming out so that I know to expect you. You always leave a receipt. I like that I don't have to be home when you come. The treatment really makes the grass green.

TruGreen delivers their services as true professionals: as/when promised, fast and efficiently. If there ever is a problem they respond quickly, and will promptly re-service your lawn if need be. They are good to tell you, or leave a note to inform you exactly what service was provided. I think the appearance of our lawn is a testimony to TruGreen's expertise!

We changed last year from Nature Scape to TruGreen, both our sons have your service and the results are awesome to both. At first the cost seemed high but after weighing everything we began your service. Every time the specialist has been extremely friendly, knowledgeable and seems to go out of the way to help or answer questions. We have been so happy that we informed our neighbor and she just signed up. We also appreciate the call ahead of time so we can mow, rake or do whatever.

cut and trimmed, and beautiful in Spring. My home has curb appeal, in that it's adorned with blooming geraniums, later roses, etc. I am proud of the look and like to keep it that way. But no matter how hard we try, the strip next to my beautiful driveway still has some weeds, particularly on the side of the neighbor's driveway.

Like a bad rash that you can't get rid of, this company is full of ABSOLUTE IDIOTS. I have been dealing with this company and TRYING to get rid of them for 3 years so I have finally decided to write a review. I did sign up with them a few years ago but after a few times of them leaving my back gate open EVERY TIME they were here, which allows my dog to get out at night. After I cancelled with them they continued to call me multiple times a year to see if we want our lawn done. Every "telemarketer" that called always promised to take me out of their call list. **. I think once you are with them, there is no way to get out.

We had an issue with our lawn service being performed the same day we had torrential rains. I contacted customer service and they immediately agreed the service should probably have been delayed. They watched the weather forecast, came out a week later and reapplied the needed lawn services. It was a no hassle experience. We will definitely continue to use TruGreen for our lawn service and recommend them to our friends. Great lawn service, excellent customer service. In the photos you can definitely see where our lawn stops and our neighbor's begins. A huge difference!

TruGreen total yard care. My lawn is starting to look good for spring and summer. The grass needs to get "greener". My shrubs seem to be doing well. TruGreen is a pleasure to deal with and I always pay for the year in one payment so that I can get the discount.

Our lawn is healthy and looks great. We love our lawn. Are very proud to be TruGreen customers. TruGreen provides excellent service at a reasonable price. We are extremely satisfied with our lawn and with TruGreen. David, our service representative is very prompt and does a great job.

I like the communication, specifically the call ahead that someone is coming the next day. I always let my landscaper know not to cut the grass until at least a day after TruGreen is performing a treatment. I also enjoy the details of the visit and the recommendations provided on the service ticket. Since starting the program in September of last year, I've gotten a lot of compliments on the yard, especially in the back where it has always been difficult to grow grass due to being so close to the river and being on a decline. My backyard used to be swamp after the rain with puddles, etc. While it still gets waterlogged, there's grass where there was once just weeds and moss. I've recommended TruGreen to others and told my story about the backyard as an example. Thanks!

Sold yearly lawn care service to me at a certain price but performed all applications in 6 months. At the end of 6 months they started billing me monthly. If continued with their service it would have cost me 2x the amount quoted for the year. Complained to the local office and no returned call. Called again, spoke to a supervisor. She could not fix the problem. I asked for the manager to call. Darin called back after a week and a half and left a message to call him on the customer service number. I called back and went through all the options to get to his office but he was too busy to speak to me. I waited a couple days for a return call from Darin which never materialized. I got tired of waiting and decided to change to WeedMan and happy with their service. Darin finally called back 2 and a half week later to resolve the issue however the frustration and problems I had with their service and customer care wasn't worth it.

I called TruGreen sometime around the end of March, beginning of April 2016, thinking I would be able to schedule someone to come out and take a look at my lawn with me to tell me how they could best help. I quickly realized that the people answering the phone are there to get you to buy a service over the phone and they are not interested in consulting first. I went ahead and paid for a full year's services in advance for the discount.

Procedure and application carefully explained. Jason ** was our Specialist and very knowledgeable. Recommendation made for Lawn. Also, indicated willingness to do follow-up if necessary. Particular attention to Creeping Charlie. Pleasant experience. We would recommend TruGreen to any potential customer.

Lawn was treated once and looks great. Hope it looks this good all year. I would recommend your service to anyone wanting a referral. I have the best looking lawn on our block I feel. I look forward to upcoming service.

My weeds are very healthy. I don't find acct. # on my statement nor order #. Who am I? An 83 yr. old widow, homeowner who would like to have my weeds killed. Perhaps it will happen before the end of this season... joy indeed.

Specialist was friendly, knowledgeable and explained the service to be provided. The specialist was well dressed and professional. The office staff worked with us to discuss pricing, frequency and expectations with no surprises. Lawn looks good. The specialist spoke with us before and after the service to make sure he had answered any questions we would have.

We have received many compliments on the appearance of our lawn. The specialist came on the scheduled day, rang the bell, introduced himself and on completion we had a conversation about lawn care. He was friendly, and professional. The job was well done and we have used TruGreen for a number of years both for lawn care and care of our irrigation service. We have been well pleased and consider that is certainly worth the money. In the past we have used other companies and done it ourselves but TruGreen is the best.

I had a very unpleasant experience after having TruGreen service my lawn for approximately 10 years. I always pay my bill on time. Overall, their customer service was acceptable, with a few issues that were difficult to resolve, but I would say I would have rated them a "3-star" over the years. My lawn looked good, but I have good soil and conditions. I used them because I did not want to remember what lawn care products to apply (and when to apply them). Easier to hire them, I thought. For the first 8 years, it was OK. The lawn looked good... I had a few issues, which when I told the service tech about them, he did not seem to give a hoot. Instead, I just got excuses.

There were so many weeds that had taken control over the winter that I had doubts if I would ever be able to reclaim our lawn. After our first treatment on March 22, the lawn started to look better. The technician arrived very early and had the job done in no time. Looking forward to more TruGreen care in the coming weeks so that the grass is the only green plant in our yard.

I have three negative experiences with TruGreen where I was schedule for my lawn to be service and on three separate occasions TruGreen failed to show up. One of the appointments was schedule on the fall on Friday and I was surprise they did not show up and after I call I was told they do not work on Friday during the Fall season.

I was a Scott's Lawn Care customer for a few years. OK service. TruGreen purchased Scott's last year and continued service without notification other than changing the name on invoices. I had two treatments performed by TruGreen 11/14/16 and 12/15/16. I now have several areas of completely dead lawn (mud) due to over application of product. Called TruGreen 4/10/17 and waited on hold for thirty minutes before hanging up. Used TruGreen complaint/communication online via their website. No response in four days.

TruGreen came out to aerate yard today. The operator left a note saying that the backyard was "too soft to aeration". However, he proceeded to till up or should I say destroy 2/3 of my back lawn. He ripped up the existing sod and left me with a royal mess. I have taken pictures and video and plan to contact an attorney to sue for damages.

Am very happy with the results of my TruGreen service! Grass is very green and has been growing at a fantastic rate. The few spots I have that were bare have begun to fill in beautifully. So far I am very happy with the service and recommend it to others.

The manager "Norman" at the Randolph, NJ branch was the only person I could contact for days. Only because I have his cell phone number, and I would be on hold forever and no one would pickup so I had to call his cell phone. He was very helpful and stayed on the line for as long as it took to solve my problem. He is a credit to TruGreen!!

Specialist was completely awesome, nice, professional and answered all my questions. My lawn has changed a little but still changed. Not for sure If I will call back so was going to give it another week for the chemicals to settle in more.

Like that I get a call telling me when the service will be done, never had that service with other companies. Good explanation on card what was done on my lawn for that day. Overall pleased so far, first year I have used TruGreen.

Thanks to TruGreen, I know that our lawn is going to look good, although our home is set off the main road and is fairly large, we are proud of our lawn and its care with no weeds and spots. We always receive scheduling courtesy calls. We are given the time frame of when to expect the lawn specialist. All of the instructions are given to us from how and when to mow and water the lawn. We are informed of which treatments are to be done and/or needed treatments and why and what to expect from the treatments. Our lawn specialist are always very professional and courteous. We trust that the lawn specialist knows what to look for and we appreciate the service over the years. (So glad my dear husband follows the instructions for height setting his riding mower and sprinkler timing).

I do most things myself, but lawn science and maintenance is not one of them. Leave it to the pros. It's nice to come home after a long day and see that my lawn is checked off of the things to do list!

I am pleased with my sales contact and the technician that comes to my house. The technician always explains what the application is for that month and the purpose. I have owned this house less than two years and it had a ton of weeds. Now it is mostly weed free.

I felt that my front yard was not thickening up like my back yard had after a treatment so called and more fertilizer was put in some places on my front yard. HOPEFULLY this will do the trick and my lawn will look wonderful.

Our lawn tech Alvin ** does a thorough job each time, resulting in a healthy lawn environment. He also advises me if he sees anything that needs attention and always closes the gate on the way out, which is very important to me.

You cannot reach anyone on the phone. I have called a zillion tolls free numbers, trying every option and get put on hold over 3 hours. I also left call back numbers and only once did someone call me but it was not a TruGreen number just unknown so of course I did not answer. They schedule service and never show up. We prepaid and only using them this year as we used Scotts lawn care who TruGreen now took over. Never again!!!

Our service person was Nate ** who spoke with us prior to applying fertilizer. He was prompt, courteous, and friendly, and we are pleased with the service TruGreen has provided. We would definitely recommend this company as our lawn has never looked better--lush and green.

We live off Narcoossee Road in a nice neighborhood and have won yard of the month several times. TruGreen will drive you crazy with calls and miscommunication. The right arm does not know what the left arm is doing and having your lawn cared for does not have to be so complicated. A manager will call you when things get very annoying and he will tell you he is your point of contact moving forward then nothing is handled right then either. Their staff communication system is seriously flawed. You get whatever treatment they send when they want to send it and billing stays messed up. I just gave up - life is too short.

My lawn is being devoured by grub worms. I called TruGreen (I have an active account) about the situation shortly after it appeared. I was promised immediate action by management. I was told the policy was for treatment within 3 business days at the latest. I called on the third day and was told that I'd been scheduled for 12 days out. I asked for immediate attention because the lawn was dying by the day. I was promised a call from management by the next day. When no call came, I called again and was told my visit was still set for the following week.

Have used TruGreen for over 10 years and have noticed a steady decline in service, with the results reflected in my lawn's appearance. The last two years the technician has made a habit of applying the product while it's raining, lessening the effectiveness. I called to complain and the lady in customer service argued that applying the product while raining is actually preferred - which my research proved is incorrect. I wind up having to purchase weed and feed myself and apply to keep the weeds down.

In 2016 I had paid for TruGreen to service my lawn. In September, I met the man who works for TruGreen as the application specialist. He informed me that my backyard had never been treated. He said his notes indicated I didn't want my backyard treated, I was having it sodded. I told the TruGreen rep that was incorrect, that was in error by someone at his company. In September after our meeting I called TruGreen because no one called me and left a message with the customer service rep. No one returned my call. I was hoping to receive half of the funds I paid because only a small portion of my lawn was treated. However, I called a couple of times, left messages and still no call back from a manager. Consequently, I let it go.

No phone from tech on initial application. No phone call from tech on 2nd service for aeration. Talked to rep and they said we would get a call to reschedule the aeration. No phone call. Received an email about a week later saying they would come within two weeks. The two weeks go by and I call to speak to a rep. I was told it was scheduled for the week of the 26th. The week of the 26th goes by and nothing. I went ahead and canceled the service. We paid in full so we were expecting a great service and in return got the worst. Please do not waste your time or money on this company.

The weed control service never worked. I was billed for time that they never showed up. I cancel my service after paying for 4 treatment and they only sprayed 3 time then I get a collection notice saying I owe more money. Please find a local guy who really cares.

I have only called once for a re-treatment. My lawn looks better than my neighbors. They use different lawn services. I wish TruGreen would include aeration of the lawn. It's cost too much $100 extra as a separate service.

Is anyone sure that this is a real business??? Because they will fool you!!! We tried out Trugreen after the sales person knocked on the door and was very friendly. Showed me the problems and let him go on telling me what he thought and everything was pretty much just a long shot of what he knew. I have an established landscape company for years now and did not tell him that and knew what exactly was going on, but gave him the benefit of the doubt. It was a Spanish gentleman and was nice. After 3 treatments my lawn was destroyed with the weeds still there! WOW and it wasn't because of my watering or anything I did. OWN UP OR GET OUT OF BUSINESS, which luckily for you guys should not be that far off if you keep treating customers you do have this way. AVOID AT ALL COST GO TO ANYONE ELSE AT ALL!!!

Had John ** here last week issue with hill and backyard needing seeding. Issue was caused by fall aeration and seeding. As of the last three years they have not done hill or back yard. They say it is too hard to go down hill. 4 years ago service did. As of today no one has gotten back to me! John was very courteous.

In the fall of 2016 we started service with TruGreen. They indicated they would perform the service every four to six weeks. I told them that I knew when they said that it really meant they were going to service every month to pad their billing. I stated that I only wanted service every eight weeks. They said that would be no problem. Their service schedule for lawn and trees and shrubs began. We set up an automatic pay through our checking account so they could withdraw the payments as service was performed. We signed no contract and were told we could cancel our service at anytime. TruGreen would call and advise when the service technician was coming. If we didn't take the call it would go into the answering service which we check infrequently.

First request was in March 2015. I requested them to spray for crabgrass in middle of March. They told me they would. The first application was April 29, 2015. Crabgrass was already growing in yard. Killed several flowers in yard that year. I had crabgrass all of 2015. In 2016, was promised they would do a better job and spray yard in middle of March. They sprayed yard April 13th. 2016. Crabgrass and several other annual grasses have taken over several places in the yard. I had the University of Kentucky inspect yard and was told yard was not sprayed early enough.

Very satisfied with the results of my lawn and shrubs. Would recommend your company to anyone interested. Thanks for all the service now and in the past. Always call me the day before service, so I can open gate, and bring my dog inside. Thanks again.

OMG. Don't ever go with TruGreen. They didn't deliver what they promised. I told them I didn't want to give them a credit card last year so they didn't auto bill me. They sent me an email a while back saying I could save money prepay for this year which I wasn't going to renew. I'm thinking I only contracted for one year. Today I got a recording saying they were doing treatment tomorrow!!! I went on the website and found the mail correspondence they sent me a while back and found the small print. This is the biggest ripoff. I think companies should be sued for auto renewals. All companies not just theirs. It should be in the first sentence in bold and you should get a bill!

We are very pleased with the service thus far and hope that we don't have issues this year since last year the weeds on the edges were missed frequently. Also the overseeding we had done didn't take well in some areas.

Specialist applied a treatment that killed three mature Japanese Blueberry ornamental trees. Company has not satisfactorily addressed my complaint. They offered to refund the cost of treatment which indicates they acknowledge their mistake. However, the treatment cost is nowhere near what the replacement cost of the trees will be. Customer number: **. Service date: 3/24/2017 11:52 am. Service by: Crayvon **. Service: Called out to treat Japanese Blueberry Ornamental trees because we noted some spider webs and leaf spots.

This is my second year using TruGreen (Scott's). They come right on clockwork, and perform the right treatment depending on the season. They always leave a report as to what was completed and any problems they notice. If there is a problem with the lawn, the note steps to be taken to resolve.

We were unhappy with Scotts as 2 new bushes died after their application this year. TruGreen called this year and my husband said we did not want to use them. The person on the line tried to keep us as a customer, but my husband was clear with them that this was a NO. A week later, after we had purchased pre-emergent, I come home, let the dogs out and notice a wet lawn THEN the sign.

After 3 years of paying hundreds of dollars for service to have lush green grass as guaranteed by the commercials and website, I have to say my yard looks worse than ever. I have done everything asked of me. Even the odd things like, cutting my grass at a different angle each time, sharpening my blades on my mower and the expensive things like a hundred dollars to aerate a yard that is only about 1/4 acre. I finally paid an expert to come out and tell me that it needed thrashing, something several representatives and supervisors from TruGreen did not even know about. I guess the Baton Rouge company does not have qualified people to run this company. I have thousands invested now in a grass that is the worse in my neighborhood. Awaiting answer to BBB complaint.

If there were a negative Star category TruGreen would deserve it. My first application on 3/7/2017 was applied during the rain. I work from home and somehow managed to miss the Specialist but I had yard signs in my front and backyards letting me know that someone was there. It rained for about 3 hours that day. This was my first visit for ONLY $29.95. One week later, on 3/15/2017 I had another TruGreen sign in my yard. Foolishly, I thought that the "Specialist" had returned to re-apply the weed treatment since the week prior it was raining during and after his visit.

Since the use of TruGreen, my yard has been nearly weed free and most of the year green even though I am not watering it periodically. The service has been great and the price for the service is also very reasonable.

NO WEED CONTROL- The reason I went with a lawn Co. was the amount of weeds in the lawn. The grass is green and thick due to the amount of Nitrogen they continue to put down but I am very disappointed in the lack of weed control.

Inform me when they are coming to service my lawn. Come when they say they are. The individual (Technician) performing the service always rings the door bell to let me know they are here to perform the service and make sure I have no issues since the last service. Inform me fully via writing what they did to my lawn (i.e.products applied etc.) at that particular service. Excellent Customer Service...

My lawn was a mess from the heat and drought of the summer. A professional from TruGreen came out, and inspecting my lawn. He explained what to expect from the service and when to get concerned if needed more.

Trugreen specialists come automatically when they are scheduled to without disturbing me and do their work. And when they are done they leave everything just the way it was - you would never know they had been there except for the hang tag they leave on your door handle.

Where do I begin? I bought a house half a year ago that had sod in the front yard and Seed in the back. The yard was green but I had a couple patches and it needed to get a little bit more work to make it Lush and vibrant as I was doing some major Landscaping projects in the house. I hired TruGreen and signed up for your service and after the first treatment I started noticing my grass starting to die. I was told that there would be patches dying out due to a killing the crabgrass and not to worry as it would just be those spots that would die out not everything. Boy were they wrong. Within the first month my entire yard including all the sod was completely dead and turning into mud.

A young man that sprayed our lawn was very good. They showed up on time and TruGreen worked hard to get paid prior to service. We used Trugreen 2 or 3 years ago. Every time they sprayed to kill weeds we had to call for a respray. Finally we dropped their service. Last year due to health reasons we needed that service again. Trugreen came out twice and did a really good job. This year we ordered 8 treatments and the first was 14 days ago. The weeds are growing and looking good just like they did prior to us leaving Trugreen. They are coming to do a respray. If this does not kill the weeds and wild grasses like last year we will have to quit the service again. I don't understand the difference in the treatments???

I gave them a call 2 Saturdays ago and after finding out their ridiculous uncompetitive costs on the first phone call I told them that I did not want their services. At this point I was very kind to the man. I then received 3 other phone calls that day at which point I informed them to put me on the do not call list and I did not want their services. Thereafter, I continued to received phone calls from them daily! Today, they actually had someone show up at my door! This is harassment and I will no longer tolerate it. The next time I have someone show up at my door I will get the attention of my attorney!

I moved into this condo complex which is really a PUD complex 3 years ago. We have our own yards but TruGreen does our lawn treatments for Weeds and fertilization. Half my lawn was seeded and half was Sod. They both were watered extensively and the sod was established. The seeded area was initially not very well established but spring and fall I over seeded it. I got curious and took a sample of soil from the areas that were seeded. I sent them to Brookside labs in New Bremen Ohio. The results I received were enlightening. The pH of the soil was 8.2 for grass that is way too high. The Soluble Salts levels was way below the average needed for a lawn. The Nitrates (NO3 were 9.5 ppm where it should have been a bit higher).

Unbelievable negative experience. They bought a wonderful company, Scott's and in a matter of months aggravated me enough that I had to tell them to never step foot on my property again. But that didn't work as they kept calling and even had the nerve to show up and do the lawn after I told them I did not want them at the house anymore. How can a firm spend millions to buy a perfectly good company with customers who loved them and ruin that relationship. I don't get it.

We have been very happy with TruGreen's care of our lawn. Treatments have taken place when promised and our lawn's appearance has been very good. Weeds are a thing of the past with our lawn. The lawn specialist has always been courteous and willing to answer any questions we might have. All of this equals satisfaction!

I am very upset at the fact that Trugreen took an unauthorized payment from my banking account which has caused a huge inconvenience. I received a notification from my bank stating a “pending” transaction of $438.59 was received on my account. After visiting my bank website I noticed it was Trugreen LP *57 on March 8, 2017. This transaction was not authorized. I called my bank and they informed me because the amount was in a pending status there was nothing they could do however did recommended I contact Trugreen at 1-800-464-0171 and request that Trugreen “Release the hold on the funds” therefore the transaction would not go thru.

TruGreen did a great job of detecting problems with my lawn, and developing a treatment plan to get it back to being healthy. The technicians are knowledgeable in lawn care and treatment of lawns and trees in the area.

I call TruGreen to start lawn service. One day, at 7am, they rang the doorbell. Because I have a dog that has to be put up, I ask they reschedule and come at a later time. I was in the shower, getting ready for work. They did, they were to come on 3/6... never showed. I called at dark, and was told they rescheduled for 3/9... Never showed up. So, I called and cancelled. Don't know if the job would have been done well, I couldn't get them to show!

I am sick of TruGreen telemarketers trying to upsell Mosquito spraying at this time of year! I have received 4 calls in one month! There are NO mosquitos in SoFlo during the dry season! None in Dec - April. Leave me alone and just do what I signed up for... weed kill! Also don't try to sell "aerating" the lawn. A lawn expert at Home Depot told me that's absurd in South Florida. Totally UNNECESSARY!

I will never use TruGreen again. Five years ago they treated my lawn. Soon after, about a 1/3 of the front lawn died. When I asked for them to fix my lawn, they responded, made a feeble attempt to repair the lawn. The treatment did not work. When I told them I wasn't going to pay for the service that killed my lawn, they responded by turning the payment over to a collection agency. Rather than go through the hassle of trying to get a satisfactory response, I paid the bill. I have told their reps who continue to come to my house to take me off all lists and never to ring my bell again. They continue to send me flyers and come to the house. I also used their service when they were ChemLawn with similar negative results. I would stay away from this firm.

My yard always looks alive and nurtured. The summer sparkles with green shimmer. The people who service my yard, lawn, tree and shrubs are polite, sincere and personable. Thank you for your hard work.

I paid, a lot, for a TruComplete Lawn Plan and the Tree and Shrub Care Plan. I had high expectations of their services since it looked like there were great reviews. UNFORTUNATELY, just on the first day, the LAWN technician, a.k.a. Specialist (seriously?), was already cutting corners! Accordingly (and it was also printed on their receipt), he did a Fertilizer, Preemergent, and Broadleaf Weed Control. But what we saw, was just "sprays" on SOME areas of the front and back lawns. Our lawn has weeds all over. All he did was spray on some patches of weeds... I didn't even want to think where the "fertilizer" treatment was with the way he was going. It took him just way, way less than 30 minutes to do the treatments.

This company is more interested in increasing business rather than service existing customers. Sales staff walk the neighborhood soliciting new business, but getting regular lawn service care is not a priority. Getting a manager to return a call is a rarity. Scheduling 2 customers in the same block in the same day is not an organized plan. So, one gets serviced, the other customer 2 doors down still waits another week, even when the manager does place a call guaranteeing the date (service tech does not show up).

We've used TruGreen for 3 years. First two years were great. 2016 we started finding bare spots in our lawn and our azaleas died... 2 well-established plants. We complained to the techs and the manager but no satisfaction. Being billed for unsatisfactory service. Finally we quit paying them. Their guarantee means nothing! DON'T TRUST THESE PEOPLE.

After battling an illness that nearly cost me my life on two occasions, I was unable to care for my lawn. It had developed dead and bare spots that covered approximately 25% of the yard. I contacted TruGreen and specifically asked them if they were able to restore the bare spots, as that was my primary request. They assured me they could over the phone and also sent out a representative to offer his opinion. Again, I only was concerned with the bare spots and asked for an honest evaluation, if that could be accomplished by TruGreen, otherwise I would hire a landscaping contractor to have the lawn re-sodded. TruGreen said they could salvage the yard, but it would need to be thatched, aerated and over-seeded, all of which I had done. (Aeration was done by a contractor unrelated to TruGreen)

My wife call TruGreen Paducah Ky for a quote. I understand she did not accept the quote. We started to get a bill for services. They show a customer number **. We did not pay the bill as she said she didn't know why they had sent a bill as TruGreen had not done anything. The credit bureau sent a collection letter and I contacted them and sent a fax to the Paducah TruGreen office asking to see a signed contract and have the employee who claimed to have sprayed our yard to contact me. I asked for the date of service. To this date 2/21/2017 no one from the Paducah Trugreen office has contacted me.

The services are average not a whole lot better if I do it myself. A salesman came to door and gave a pretty good trial deal, seems to be reasonable and I can cancel anytime. Here comes the problem now, they call me almost weekly and try to sell you other services, tree, pesticide. I tell them no, they keep on calling. I finally had enough the business practice, I canceled my account. Guess what, they now call me daily and from all different phone numbers that I could not even block. I will not conduct any business further with TruGreen and I am on do not call list. Please respond with the process to purge all my record with your company so you can COMPLETE stop calling me. I want this stopped.

This review is for the TruGreen based in Albany, NY. When I first signed up with TruGreen it was spring 2015. I was going to sell my home and wanted the lawn to look good. I paid upfront for the full season. TruGreen serviced my lawn about a month later and not too long after that I received a bill. The bill said I owed them money. I had the TruGreen agent's cell phone so I immediately gave him a call. He was very apologetic and got the charges cleared.

Last year I started TruGreen services with the anticipation of hiring professionals to manage my yard care. Things started out alright as the first applications handled some of the issues (dandelions), but throughout the process one issue became worse as the year went on. I thought it was 'creeping charlie' and was not told otherwise by any of the TruGreen 'specialists' (the service letters after a visit did not mention any issue either). I travel for work and was not able to consistently check the quality of the weeds after each application, but did make a few additional services requests as the problem never seemed to get resolved.

Signed up for TruGreen after someone knocked on my door. Paid about $350 for 1 year of service. After 1 year of service I was not sold on the program simply because my yard looked the same as when I didn't have their service. I attempted to cancel but was told I owed 2 additional months even though they had not serviced my yard since the last month on the contract. I argued for weeks and finally agreed to pay for one more year of service and they would remove the old balance (which I really paid because I signed up for another year.)

I have had issues with some "foreign" weeds attacking my lawn and the TruGreen folks have taken a personal interest in arresting the proliferation of those weeds. I appreciate that kind of service!

As I stated previously, the Lawn Specialist and the Shrub specialist have been wonderful--- totally professional and informative and easy to talk to. They have been a pleasure to work with--- and my lawn and shrubs are greatly improved. They are also on time.

This is a review about TruGreen South Plainfield, Store #5910, 117 Corporate Blvd. South Plainfield, NJ 07080. Phone: 9087552795. I had service with them. I moved out of the property that they were providing service. I did not inform them that I was moving out. But they continued service which they should *not* have without me authorising it and without me paying upfront. They ended up reporting past due to a collection agency which was uncalled for. Why would they provide a service without me authorising and paying upfront? Who's to say what kind of so-called services they provided? I recall calling them before the season every time and paying upfront. I don't know what happened this time and how I could be past due for unauthorised service.

Customer Service has improved tremendously since the merge of Scott's Lawn Service and TruGreen. I had cancel my service with TruGreen several years back and switched to Scott's. I am impressed with the customer service and the professionalism of the Customer Call center and the Specialist that came out and treated my yard. I hope it continues.

This is the second time I have witnessed Alvin **'s, my lawn specialist at TruGreen, work performance, since retiring from the Army. I have always been skeptical of lawn specialists due to my previous experience with them in the past. I never believed that they really "treated" my yard properly. However, Alvin is always courteous and professional and makes it a point to ring my doorbell before each treatment and provides me professional advice on my yard. My yard is starting to get "green" again. Please give him my sincere thanks!!!

Have used TruGreen for 1 year. Am amazed at the quick improvement of weed and grass burr control. Very happy with technician Larry ** here in the Abilene Texas area. Highly recommend TruGreen based on this experience. Also will comment that customer service is way above what you're normally see in companies these days. Pleased that they will retreat lawn anytime with no additional charge.

This is a fair and honest review of TRUGREEN. Initially, we were customers of Scotts Lawn. As you may know, the companies either merged or Scotts Lawn was acquired by TRUGREEN. Unfortunately, we did have a few service issues during that time. But, through it all, TRUGREEN worked diligently to regain our trust as customers and our new lawn specialist, Mr. **, has proven to be a great advocate of how capable the service can be in the hands of the right person. He has proven on numerous occasions that he is dedicated to the job and willing to ensure we are completely satisfied. I would definitely recommend TRUGREEN to others and my wife and I once again feel like valued customers and plan to continue our service relationship well into the future!

1/31/17 Service: Mr. Willie **, our service rep, visited our property to apply a granular lime treatment to our grass. He was professional, courteous, and knowledgeable and explained the necessity of mowing grass even in the winter time. Our lawn has improved greatly since TruGreen began caring for it!

I have an ongoing issue going back to October 2016 with TruGreen not applying the proper pesticides to handle my turf issues. Repeated calls to customer service and local Management has not solved the problem. I expect to have my lawn re-sodded In order to make me a satisfied customer.

Living in MI our temps fluctuate. 2 weeks of warm weather resulted in fleas showing up. I called TruGreen who agreed they would be out to spray. I chose a plan and set up a date in 2 days to spray. I received several phone calls afterwards wanting to set up a plan. I explained each time I had done so. The following day a woman calls confirming my plan and assured me they would be here Wednesday. Today is Friday and TruGreen never showed.

Florida yards are a lot of work. TruGreen has helped my yard to be the best it can be from the grass, to the sprinklers, to adding plugs and spraying for bugs. If you haven't tried TruGreen, I highly recommend the company - they show up when they say and they give you "feedback" so the owner can understand the work being done. They have polite plus professional techs and they get the job done. I have been more than happy with this company. Best of all, is that they reward their employees for being their best and doing their best. This fact encouraged me to go with TruGreen and stay with TruGreen. YES! TRUGREEN! Thank you for being a positive and professional company!

Steve the tech is fantastic he always lets us know when he is here to give us time to take the dog out. Always check to see and make sure we have no fire ants as our daughter is highly allergic to them. The lawn always looks good and he always follows up if he see a problem. I really believe you have one fantastic service tech and he is a credit to your company.

My 90-year old father contracted with TruGreen for about a year. After he passed away, seeing how TERRIBLE his yard looked compared to how it had been golf-course perfect with another company, I immediately called and cancelled TruGreen services. They continued to show up (and bill my mother) for the service even after FIVE CALLS over THREE MONTHS. They also were not treating the backyard because the gate was locked, although they SAID it had been treated. (No one ever knocked, if we knew they were there would have told them to go away!)

The experience with the service provided has been excellent. The serviceman Mr. ** is very knowledgeable and gives a perfect service. I will recommend this company as well as Mr. ** service to every person who needs and wants their lawn to look beautiful and healthy.

First contact from sales member was pleasant and informative and I agreed to the annual service. The follow up call to schedule service and set up a payment was aggressive in an attempt to sell me more than the original sales person advised me I needed and attempt to change the annual fee in full, instead of the payment plan I agreed to. Several months later and after 3 treatments, my lawn still looks the same as it did when I first agreed to the service. Nonetheless, I just receive a call from the sales team telling me that the last time the technician serviced my yard he noticed there were fire ants, in my yard and for $125.00 they will treat for them.

It's very simple: I hired this company after doing all lawn maintenance myself including fertilizing, bug treatment to tree roots and had used another company to treat the lawn. In 9 months my yard has never looked so bad. An entire hedge is dying, fungus and mold on hedges,and spiders everywhere. They recently sent someone who said the lawn needed phosphorus. Right. What took so long? I also was billed for more frequent lawn services than I was originally told was required. Others when I was never notified via phone that they were coming. No ticket was ever left on the door, and I was nevertheless billed. They were also requested to not come before 8 am, and have arrived at 7 while I'm on conference calls working from home. I've called no less than 5 times to resolve these problems and sadly it's a case of big company, local office. They only do the minimum and are otherwise ambivalent.

We had dead spots in our yard and were told it was due to lack of sun and lots of trees. TruGreen listened and fixed the problems that were not due to lack of sunlight. The TruGreen specialist came by several times to check to see if the treatment was working and constantly stayed in touch even though we were not home.

We have received a bill from TruGreen which isn't a service we agreed to have. It shows two charges listed as 8/27/16, 9/27/16 $72.62 for each month, total of $145.24. We had contacted TruGreen in the early spring of 2016, inquiring about service for our home's yard. We explained to the person who answered what we were wanting; service on a monthly as needed basis. That our home was up for sale and we didn't want to be obligated to a contract for the whole season, in case if it sold. We were assured that wouldn't be a problem, that someone would call us, and we could call back if we didn't want them to come.

Hello TruGreen, on 1/10/17 you sent someone to my house asking to perform lawn care. We did NOT accept any services from your lawn care guy and asked him to leave. He did NOT perform any lawn care on 1/10/17. Not sure why we were charged a fee when you did not perform any services on 1/10/17. Please remove my email from your email list. Thank you. I did not sign contract with TruGreen, I am not your customer. If you bother me again I will post this comment to TruGreen Reviews. TruGreen sent me the bill $50.49 for none service.

I recommend TruGreen for all the lawn and shrub care. They are professional and answer any questions that you have. They deal with fungus in the lawn and crabgrass. They give advice and ideas for dealing with your particular type of grass. Great company.

Good company to take care of landscaping. They are worth the money. I have used them for 1 season and have seen improvement in the growth and health of our landscape materials. Until I see otherwise, I would recommend them highly.

When I signed up the lawn service in Aug 2015, and I made the prepayment. In less than 4 months, Trugreen billed me for 7 service and depleted the prepayment fund. I am amazed at how Trugreen treats its customer, and while I have complained through the customer service representative, I received not apologies and action to remedy the situation.

The service was excellent and the specialist was Ray **. He was very knowledgeable and courteous. Service was very professional and lawn is looking good. Ray provided some good insight on my lawn care and gave me some good information to assist my lawn care quality.

The lawn specialists are courteous and professional, which is a plus these days? My lawn specialist, Andy, makes it a point to briefly touch base with me during his visits. I like being able to put a face on the individuals who are regularly servicing my property.

I was extremely happy with your service and would without doubt recommend your service. Your tech was extremely knowledgeable, courteous and likable. I have utilized a number of other services and I am truly glad that I finally commissioned TruGreen.

We had high hopes based on the initial sales people ensuring that they would achieve better than sod results for less money. The company's first mistake was applying crabgrass preventer too late. By early summer, we had a patchy lawn of healthy, green crabgrass with several bare spots that turned to mud when we watered in the fertilizer treatments. The company doesn't apply any seed until fall, so our lawn looked bad all season despite our regular watering to combat the drought and encourage any already existent grass to flourish. When it was time to aerate and seed, the tech skipped seeding about one third of our lawn, and we experienced a low germination rate from the rest of the seed even though we followed care instructions.

poor quality, I had 3 homes with them all 3 the yards look awful. They also use up all your services so you are not really getting a year paid when you pay upfront for the year. They basic used up all my services by running the very close together and then left me the last 3 mos. of the year with no service. They say every 6 weeks but as a routine they come every 3-4 and use up all the services if you pay in advance to get a discount. On top of that they are in and out and don't really care about your lawn. It's a Walmart of the lawn world. I would have rather paid more and gotten better people that cared and did not run a billing scam like I experienced.

We are paying for the entire lawn to be serviced but they are only treating the front yard. We have a privacy fence with a rock in front of the gate only. They will not go to the backyard. They have charged us for the entire application and will not refund the money for the part of yard they didn't service. They said, "Well, it's too late now. We will not refund your money. We are sending this to Collections".

EXTREMELY DISSATISFIED! I hired them specifically for treating webworms and powdery mildew. They said they could control. After preparing for first year I still had same webworm issue. They said treatment started too late. I prepaid another year. No better. Then they treated again without me knowing and sent me bill. I refused to pay and said they would refund. They sent to collections and would not reverse.

My customer service rep called within minutes of receiving a response here from TruGreen. She apologized profusely and offered to waive the fee for the first two applications of 2017, and also assured me that she had checked into it, and that the previous tech assigned to me is no longer with the company, so I will be starting fresh with a new tech. She emailed me her contact information and encouraged me to contact her directly if there are any additional issues. Knowing how she took care of me last year, I feel confident that any future issues that may occur will be resolved and look forward to continued service with TruGreen.

We had TruGreen for about six years for lawn and shrub maintenance. They did well in the beginning for a number of years. Last year they got paid $1080.28 and we ended up with a lawn full of weeds, crabgrass and large bald areas where we lost the grass to cinch bugs. We will no longer contract with them and feel that we have been screwed by them. When they come out to respond to a problem they had been just making one excuse after another. Our lawn is a source of embarrassment now in our neighborhood.

The person spraying my lawn was not doing the area I had agreed with the sale person on. I called a number of times to address the situation and invited TruGreen to come out and inspect my lawn as there was a color change in my grass where the application was being ended. After dozens of calls they agreed to refund my last two applications of the season. I still had to keep on them as nothing was ever done - I have spent hours on the phone - placed on hold - disconnected on - I just wanted my lawn done. My front lawn looked great, but I have heard from many people that the applicators they hire just don't care and short change the customers by not doing what they are supposed to do. I guess next year I will go back to doing it myself as I can trust myself to do what I am.

I rarely post comments on websites. However, I would just like to recommend TruGreen to anyone whom would like a better lawn. I was home when the specialist (Tony **) came to my door to explain what he was going to do that afternoon. After leaving him to do his job a few minutes later he knocked on the door again. Tony explained to me that with all the moisture on my lawn due to rain the chemicals would be diluted and not be as effective. He rescheduled my service the next day. Long story short he could've just sprayed and left without saying a word. I would've never thought twice about it. TruGreen should be proud to know that they have someone like Tony to represent their brand!

We used TruGreen for several years without problem until this past 2016 summer. They continued to place chemical treatment on our lawn and failed to detect major fungus growth that ruined our lawn. Other neighbors next us (either using competitor services or in some cases no service at all) had beautiful lawns with the exception of ours. After I called to complain (which was a protracted event to have someone call back) they continued to treat the lawn with their program chemicals when the problem of "brown patch" disease was decimating our lawn. Ultimately we had to secure the services of another local lawn company to re-seed the lawn at our expense. TruGreen billing department is detached and has no consideration for the consumer. Service response was lousy and ineffective. We are done and moving onto a local service who cares about customer relationship and results.

From the the very first contact, I felt uneasy. The person wanted my credit card almost immediately and I explained I prefer to talk to someone in person at my property. I wanted to be able to point out issues with my lawn and discuss them with someone knowledgeable. They did send someone but this guy didn't seem all that knowledgeable but did walk the property with me. We discussed what was needed and I agreed to start the service. He told me there would be 5 visits to my property and told me the cost and wanted my credit card. I complied and watched him write down my cc number and expiration date. I guess they are not very technologically advanced. I asked him about this and all he could offer was; I will get a receipt later. Needless to say, I was feeling a bit uneasy but he already had my cc info so I let it go.

My lawn had severe brown spots all over. We did not know what was causing the problem. Had applied products based on recommendations from local services only to find out that they were making the problem worse. DJ from TruGreen came by to investigate our lawn and immediately identified the problem and informed me that all the things that I had been advised to do was making the brown spots worse. We had used TruGreen in the past and DJ was the specialist that treated our lawn and we had one of the best looking in the neighborhood. I trust all my future lawn treatment to TruGreen and DJ.

Today I canceled the TruGreen service that I have had for two years. I always had a bit of trouble scheduling the service (didn't want chemicals going down while the lawn cutters were there, or during periods of intense drought), but this was the last straw. I asked for the latest possible final treatment of the year, as I needed to clear the lawn of leaves. I was scheduled for Dec. 5. On Nov. 21 the automated "Trudy" told me the serviceman would be there Nov. 23. I called Customer Service to remind them that I was expecting service on Dec. 5. On Nov. 30, a serviceman appeared (in a pouring rain) to do the last treatment. I canceled it and told him that I wanted my service canceled entirely. On Dec. 2, a serviceman came while I was at work and did the service anyway.

I strongly advise against using TruGreen. I just learned they treated our 15k square feet at the cost of 31,070 square feet for 5 years. Every phone number directs customers to service representative who has no authority and offers no help. They can only "send message to district manager." Even after escalation, manager still never called back. Our case was mysteriously closed before a manager ever called us to resolve issue. Still trying to get a refund. I write this review because TruGreen and Scotts have merged. If the company was careless, inaccurate, and hard to work with before, I believe it will only get worse as it grows in size.

Came home the other day to discover that TruGreen of Newport News had opened my closed gate in the front yard and without my knowledge or consent entered on my property and sprayed harmful chemicals all over the place. The local manager explanation would indicate that they can enter upon any property, locked or not, and spray chemicals without warning and there's nothing the owner can do about it. When I mentioned lawsuit, the manager offered to come to my home and spray additional chemicals. They did not offer to neutralize or clean the chemical contamination or compensate me for doing so. When I mentioned suing for damages, he said they have many lawyers ready. Bottom line: these folks have no respect for property rights or threatening the health of their victims. Don't do business with them if you have children or pets.

Poor seeding work. Spotty at best. Promised to reseed. Rescheduled several time. Even when I told them I raked the leaves to ensure good coverage and never shown up. Always had excuses. Got my seed cost $100 refunded but the cost of watering and leaf removal was over $300. Next time will use a local service that will do it when I asked to be done. I think they had more work that they could handle so the quality of the device suffers.

TruGreen serviced my lawn for 6 months. I maintained their recommend watering and lawn mowing schedule and wondered why my lawn progressively worsened as others in the neighborhood improved. It even became embarrassing to see their service tag on my lawn because it let my neighbors know I was paying to have my yard look like crap.

Fertilizer and weed control for the time of the year that it is needed. It is comfort to have someone to do the right thing at the right time of the year for your lawn. Richard answers all my questions if I have any at that time.

I went with this company after the good reviews. I feel they are done by employees. The weeds I was told that would be killed were not killed and when I asked the person doing the applications I was told they did not have anything to treat my problem. I canceled the service and they came out again and withdrew money out of my account. I would not recommend to my worst enemy.

After fighting weeds for the first two years of my new lawn, I decided to let professionals do it and called TruGreen. A sales rep came out and looked at my lawn and told me that they would do a soil analysis and treat it accordingly. I signed and paid up front. The soil analysis was never done and was told that most of the lawns in my area had much of the same problems and were treated the same way. OK, I bought into it. I was home for some of the treatments and watched what they were doing. It's when you aren't at home or they think you aren't, is where I have the issues. I have suspected that the job was lacking after I found a door hanger saying that pot ash was spread in granular form but no signs of it on one treatment. Weed control was put down while it was raining and didn't stop for 2 days and other questionable service.

I hired TruGreen through the National Call Center but unknown to me, this is a franchise and my service was pushed to a contractor that has extremely poor ratings (14 Reviews 2 or lower). I hired TruGreen in January 2016, had a plan and service identified. They came treat my trees and shrubs as they felt was needed and I paid what they billed me. They were out on 9/9/16 and nothing was noted as an issue but on 9/22/16, I received a call from my landscaper telling me my shrubs had Ficus White Fly. I called TruGreen that day and they said someone would be out the next day. They did not come out until 10/5/16, per their records to treat for insects and fungus.

Tyrus **, my tech, is wonderful! He comes on time, he is professional, he does great work. He got the medians between the street and the sidewalk looking good! He also got rid of weeds! The grass has filled in empty spaces with fertilization. He is courteous and remembers to knock on the door and ring the doorbell before he starts the application so if I have any questions I can get them answered. My lawn looks great. Thanks to his work and his giving me tips on improving the lawnmower height, etc. He puts the TruGreen markers on my grass to advertise the great work he does! I would like him to continue to be my tech next year!

We will be signing with them for our lawn treatment in 2017. So far our experience with the company has been good. The company completed balance of the leftover treatment for 2016 and they did a great job. The company did some lawn treatment at our house at ** in early 2000 and were pretty good then and hopefully they will prove even better when I sign up with them again in 2017.

I have been with TruGreen for 2 years now. I can say I am very pleased with their service. I can see a great improvement on my lawn. The specialist working on your yard is very professional, courteous, and knowledgeable about their job. If you have any questions, they will be there to answer any questions you have in mind regarding your lawn. They will assist you the best way they can. I would highly recommend them.

If I could give them a minus five stars, I would. For the past 10 years I have been doing the lawn care myself. This year I hired TruGreen. At the end of the year, my lawn was terrible shape. It is in the worst condition that I have ever seen. Four calls to TruGreen to request someone to come and inspect went unanswered. No one returned my calls. No one came to inspect my lawn. My conclusion is that TruGreen makes many claims and promises, however they keep very few. I could go on and on how TruGreen failed, but I will just say do your own homework. Read the negative reviews on this site and other sites, then decided if TruGreen is a good company for you. I failed to do my homework and feel that I flushed my money down the drain.

Get many comments on our lawn from people driving by. Have spent many years and a lot of time and money keeping it looking nice. Getting older now and less time to get out there and weed. Now it's your turn to keep it nice. So far so good!

The Technician was professional and courteous. Rang the door bell and spoke with me prior to starting the work. The treatment was completed with care and consciousness. The gate leading to the backyard was closed upon completion of the work.

I alerted Trugreen about the brown patches in my lawn in June. The response was it needed time for the fertilizer to take effect. Then in July, I asked the tech to call me, he said the brown patches were from lack of water. So I watered it a lot. I thought both these guys were clueless but I figured that's what they do so maybe they were correct. After about 40% of my lawn looked dead, I had a supervisor come out and he said it was a fungus and he would get it treated and the technicians would learn from this what brown patch was. Of course I did get a $300 water bill from the city. After a month, it still looked horrible.

Paid in excess of $420 in advance for an annual service. Was told this would cover all treatments for the year and any special treatments if needed in between scheduled visits. Received a bill for $62.91 before the 12 months expired for an additional treatment. Complained to TruGreen and was told it was in the "fine print" of the annual agreement. Very deceptive. Lawn looked better last year before TruGreen started treatment. Not at all pleased or impressed with TruGreen. Would not recommend TruGreen at all!

Very professional and efficient. Techs are always polite and ready to answer any questions you may have. They inform you of any problems with your landscaping. They will offer solutions to those problems without a sales pressure speech. A true pleasure to work with.

We have been with TRUGREEN for many years and are very satisfied with their service for lawn care. We plan to continue with their services in the future. If we ever have an issue such as if it rains right after an application, they come back for a re-application if necessary at no charge. Thank you.

When I signed up for the service the manager Scott was up front and said it would take two seasons to get it turned around. I have seen a dramatic difference in this first season alone. Can't wait until next year. It will be awesome to say the least!!!

I called customer service last week to set up an appointment for early morning visit to go over brown spots in my lawn and property line issues. TruGreen guaranteed the accuracy Tech would be out before I went to work. I called customer service and spoke with a supervisor at 1035 AM because the tech was a no show and she said she would call me back. After 2 hours I called them back only to get an excuse of how their routes worked and I should have never been given a guarantee that they would be here early. When I got home the note on the door said the brown spots were from a different type of grass and I should try seeding to crowd out the weeds.

My wife decided to hire Tru-Green as a gift to me; hoping to give me a break from having to keep up with all of the various applications throughout the season and in hopes that any problem areas we might have had could be corrected. When we first signed up my wife had requested that the technician servicing our property make it a point to knock on the door so she could meet him and go over our concerns; that never happened. Then we noticed the technician had applied treatments on a day where it rained; a wasted treatment. My wife called to find out what was going to be done about it and was told she had to wait 10 days after the treatment and then call back. Why? Don't you realize your treatment just got washed away and you should make it a point to return?

I had signed up for lawn service with Scotts in January 2016 since I wanted weed control of my yard. Since I want to minimize trouble of making sure I paid bills every month, I paid $384.75 for the whole year. They did a good job of weed control, but every time they would leave an invoice to pay a certain amount at my door. First three times when I got the invoice, I called them up to ask why am I getting invoices even though I prepaid for whole year. They would check the records and tell me I am good and I can ignore the invoice. My requests to them to stop leaving invoice at my door since it confuses me and cause me additional follow up work, went unheeded. So I told them the third time that I am going to ignore their invoices till end of the year, until I have to renew their services again.

Jeremy from TruGreen visited today to aerate and overseed our lawn. I was quite impressed by his thoroughness and professionalism. He is obviously very proud of his responsibilities and goes about his duties in a quiet, yet thorough manner.

TruGreen promises a "Healthy Lawn Analysis" which if followed guarantees your satisfaction. I hired them to help with our yard as I had less and less time to do the work myself. We started out agreeing to an area to be serviced over the phone using Google Maps, they pulled up on my address. After the first few treatments and $1,200 later it became apparent that they were not treating the area we agreed to. Slowly the weeds took over during the summer and then the sod webworms took over and killed a large part of my lawn. Now we are going to have to kill part of our lawn due to the sedges weed that started shortly after their servicing of our yards. Yes I called them to complain but the manager would stop by, look at the yard, when I was not home, and leave me a message denying the existence of webworm moths or a weed problem. TruGreens service is a complete waste of money and time. I wasted mine, Please Do Not Waste Yours.

For the last two months, we have tried to resolve a couple of issues and experienced the worst and most dishonest organization to deal with. The service manager of the Danbury office visited and inspected our lawn and trees and he said about the lawn "if we have been doing the job, it shouldn't look like that!!" He also promised to send an expert to check out the trees and why they started to die after they treated them. The expert visit never happened. Our lawn is full of weeds and crabgrass, our trees are dying and despite repeated calls, they don't care to call back... I have sent an email which the office manager acknowledged and said that she gave it to the service manager who will call us... the same one who inspected the lawn. One week later, tried to call again and were promised he will call but no calls...

This company promises guarantee and satisfaction but they don't do that. My husband and I hired them to help our yards even though the front was very close to perfect. However now we are going to have to kill part of our lawn due to a grass weed that started shortly after they started servicing our yards. Also they said they would do an aeration and overseed at the turn of the seasons. Nope they did it in 90 degree weather and only did part of my backyard. They never did courtesy calls so I constantly had to call them back. A waste of money and time.

I contacted Trugreen 6 weeks ago to let them know that what I had asked them to do, such as control my vegetation in the back of my business was not getting done and the weeds were getting to be 6 feet high. They said they would send someone and when they did, it didn't do anything. I had to hire another company to do the work that TruGreen did not do. I also hired Trugreen to control the weeds in the front of my building and the last time they decided to show up, they came when it was raining out and could not have served its purpose and was charged for it all. I would not recommend Trugreen to anyone.

We had new sod put down and installed irrigation in May of this year. In July we decided to give it its best chance and hired TruGreen to take care of it. They promise if you have a problem they will be there in 3 days. We couldn't even get them to show up for the initial visit 3 times. My husband called and cancelled and requested a full refund after the representative begged us to remain.

I had new sod put down in June. In late July I noticed some weeds starting to creep in so I hired TruGreen to keep my lawn healthy and green. Paid $440 for service. They came two days later and killed the weeds and the grass. They "spot sprayed" the weeds so now I have dead patches in my new sod. I called them and they sent another kid out and whatever he did is turning my nice green lawn a sickly yellow color (I think it is dying). When I call to get a refund of my unused money the SIX different reps I spoke to all insist I have to speak to a "manager" and they tell me said manager will call me back - but he never does. STAY AWAY FROM THIS COMPANY! I am now seeking help from the BBB.

TruGreen has maintained our beach house properties for over 20 years. We are seldom there when the services is provided, but we never have worried as these people are true professionals and can be trusted to meet, no exceed their responsibilities. I might add that we have the most well-kept property in the area at that includes the people who live in the area year-round.

I started using this company last year and they did really well. However, something totally changed for 2016. Their service this year has been poor. I have more weeds than ever and now, bare spots, where they killed my grass. My lawn was once lush and now is horrible. When you contact customer service, they just don't respond. What a disappointment. I'd avoid them!

I was approached by a company salesman in the spring. I had been unhappy with a prior service, so I was ready to listen. He sold me on their entire package of services including irrigation. I had been happy with my current company, but he talked me into it. They had a little rough start getting it to work well with my box, but all seemed fine until about a month ago in early August. I noticed that my lawn was turning brown. They had told me there was a mid summer tune up, but they never showed up. It is now too late to save it this year, but I have dropped them to find a smaller, higher rated company. Beware of being approached by large mass produced services, not tailored to your own lawn.

We have been using TruGreen (Scott's combined) for three full years and our lawn is full of weeds. We have spoken with a manager, Dan ** many times over the 3 years regarding our issues. They come to spray and are here for 1-5 minutes (time is shown on the ticket as arrival and departure time). We call and complain and the manager sends someone back numerous times to spray again and again...it is very frustrating. Three years of service and more weeds than we started with. The last note the service tech left us is we have "grassy weeds," which nature will take care of over time, which is FALSE. DO NOT USE TRUGREEN. You will be very disappointed.

I called to sign up for services. I have used Chem lawn in the past. The sales rep told me conversation was recorded. Reviewed services offered. I agreed to a 35 dollar charge for initial service and would be billed when service was completed. Again let rep know what was agreed to prior to hanging up. I had to give a credit card for file he said. This is why I clarified charge before hanging up. Well checked my account that evening it was ok. Checked it the next day and there were 2 transactions - 75 dollars and another for 488 dollars. I called immediately and was told could take up to 24 hours for my money to be returned and it's been over 24 hours. I had to cancel my card and have money to cover the screw up!!!

I had the greenest grass on my block, until I started with TruGreen. They sprayed my yard 1 time and turned my grass brown. I called them several times and they would tell you them manager would definitely contact you, don't believe them cause they don't. Then I started contacting the lying salesman. He told me he will meet with me. So far no show. I had to replace some of my grass hoping it will grow and spread to the others bad spots. STAY AWAY FROM TruGreen. THEY WILL SELL YOU A BAD PROMISE. P.S. I even sent the salesman pictures of the brown grass. That's when he promised to come out, but he didn't.

Using TruGreen has us left being ashamed of our property for the first time in 10 years. Aerated and reseeded our yard last fall and the new grass came in and wintered nicely. After receiving solicitation from Trugreen, we paid ahead for quarterly treatment to protect our investment. After notices of 2 treatments for insect and weeds we noticed that the weed was taking over and our new grass was dying all over. Trugreen finally sent a supervisor out to look at the lawn after 2 months of us constantly calling. Problem is he had it sprayed again and that killed most of the grass on sections of the lawn, leaving one side of our yard looking like a desert. Now they won't return our call and they have our money for the rest of the year.

TruGreen aerated my lawn in August during a heat wave. Despite constant watering it could not be saved. Result I now have a lawn covered with brown dead grass. It looks terrible. I will never use TruGreen ever again. Never let them aerate your lawn. You can thank me later.

I signed up for this service to perfect our already good lawn. The sales representative was very knowledgeable about lawns, unfortunately not knowledgeable about how they do business. I explained that I had had previous bad experiences with other companies doing the same thing and that if they were unable to work the way I needed then it would not be a good fit. I was assured that someone would call me to arrange a time for the aeration and in turn for the treatments. The reason this was important is that the aeration is yearly and needed to be done after the grass was cut to get the full benefit. I was very disappointed to receive a recorded phone call telling me when it would be, which was the same day the lawn guy comes round. I tried to call up, and to add insult to injury, I had to hang up at 12 minutes waiting, as I have a job.

I've had this service for a yr and my grass is dying. I have a sprinkler system, the tech said it was due to drought stress to appt peat moss. $220 later grass is still dying. I've asked for my lawn to be retreated for fungus twice and the main office said the notes said I was complaining about weeds when I called today. Poor communication on their part. I am still waiting to speak with a supervisor. I will begin shopping for a better service today, maybe Green Solutions.

I paid for a one year subscription last September and I am getting a bill for service in July. I called and had to beg for my money back since they decided to do double services per month and finish it early. I called to cancel them almost 2 months ago and they are still harassing me 4 times a day with blank voicemails. I have asked to be removed from their calling list twice now and still getting multiple calls per day! I hate them for everything they are worth and lied to me on several situations during service with them as well. If there were zero or negative stars, I would give it all day!!

Very pleased, my lawn man is great.

I have security cameras installed on my property and today TruGreen was scheduled to treat my yard and I wanted to see what exactly I am paying $51.00 a month for and I am NOT HAPPY AT ALL. Please discontinue my service and reimburse us for the remainder of visits we already paid for. Today I observed the technician arrive at my property at 8:32 A.M. and departed at 8:38 - a total of 6 minutes with 1 of those minutes spent knocking on my front door. He went to his truck, extended the hose to the backyard, looked over the fence and returned to his truck.

I have prepaid to TruGreen for lawn service 2016 and the results are disaster: Weeds are all over the lawn. The whole lawn has many dead grass patches large and small - obviously the technician is not applying the chemical uniformly and some areas did not get it, and others getting too much so the grass got killed. We are trying to get the service manager on the site who never did show up. The last technician finally agree to meet us since we insisted to meet them so we can show the problem. The technician had agreed that they did not do the job from the day one: No weeds control done and that is why all kinds of the weeds grow perfectly in my lawn.