TruGreen Lawn Care Reviews

Kurt is very professional to explain my lawn condition. He arrived within the scheduled time to my house & provided the lawn service. Very well explained my lawn condition & gave me suggestions how to take care my lawn. Easy to work with & I will highly recommend him to my friends & neighbors in the future.

Had been a customer for 20 years. Lived through the years when they were supposed to have treated for grubs and we got grubs and various times over the years when treatment was not properly applied. However, when my lawn was damaged by their treatment twice in one season, I had had enough. I called and complained, told them I wasn't paying for the final treatment of the year which had damaged the lawn (which their "lawn care specialist" confirmed when he came out to look at the damage).

Great service, very friendly pros. Have said to my friends that if they wanted a great looking lawn they should contact you. You are a lot better than of your competitors. Keep doing the same good work and I will stay with you!!!

I love this service and every single person that has been to my house!! The service I am most impressed with is the mosquito treatment! We live in a house surrounded with azalea bushes, trees etc. We also have a pond by our house and live directly across from a small lake. My grandkids visit and live the outside. We had the yard treated when we first moved in and have not seen 1 single mosquito, or flea. And the serviceman was back in 30 days just like promised! I have been telling all my friends and family about TruGreen!

Chad did an excellent job. Very professional. Knocked on my door and he told me what he would be doing for this treatment. So far the treatment looks good and I will provide feedback if I see any problems. Thank you.

I had TruGreen for two years. Mid last summer I started noticing increasing dead patches, moss and weeds. Illinois was in the drought and I kept watering all through August. I even threw down some of my own grass seed that came up. When the weather improved in October, I noticed that my lawn had dead patches not coming back. I asked TruGreen when they were doing overseed and they told me overseed and aeration were done in August. In the middle of the drought. TruGreen came out in early December to aerate my lawn again, even though I told them not to bother and do it first thing in the spring, along with overseed, I was willing to pay extra, but no one listened. It snowed 2 days later (northern Illinois). As I was heading out of the country, I just shook my head how can any lawn service do anything in December in this zone. When I returned and got my first renew notice, I canceled my service.

We are generally pleased with our shrub care (which is all we’ve contracted) but they never seem to mention things like fungus or insect damage. One would think that someone who comes to fertilize our shrubs would notice and mention such an issue in the report.

I signed up for the lawn service and the tree and shrub care. The service itself was very good. Almost immediately after signing up, I started getting regular sales calls to try to upsell me to the mosquito protection. I canceled the tree and shrub care after a few months as I didn't see a difference. Immediately I started getting sales calls for tree and shrub. Annoyed by this, I canceled my entire service. The sales calls continued. Then TruGreen showed up to perform an aeration service which I did not request or authorize. I was supposed to be completely canceled at this point. My wife was home and stopped them before they did the work. She let them know that we did not request aeration, we did not authorize the work and we do not want it performed.

We have had 2 visits from TruGreen, and have been careful to cover all the lawn that they had agreed to cover. We are satisfied with their performance to date. The weeds are becoming yellow, and the grass is becoming much greener.

I had used TruGreen a number of years ago, this week a man from the Plymouth office came by my house and spoke to me about using TruGreen. He gave me a brochure and I told him I was not interested. After thinking about it I decided to give them a call. They gave me a quote with the dollar amount and I asked if they would send what they will do for the money. It took three calls and I received another quote with nothing except how much the service would be. I really believe the BBB should look into this. We should receive a list of what they will do with the bill invoice.

I prepaid 700$ for a year, neighbors signed up after me and got plugs put in yard before me and the tech canceled my appointment same day they did neighbors' yard with plugs right next door and then canceled next 4 times they were suppose to do my plugs. Kept getting run around from customer service and then they said the manager was gonna call me to talk. Never did so after three weeks and still no plugs. I canceled TruGreen. Was my worst experience with a company ever then they charged me $100 for two services they performed before the plugs were suppose to be put in, first was for weed killer next was for potash treatment. I think I should have been charged anything since they didn’t do anything for my yard and didn’t hold up their end of the bargain!

There's a reason why I continually request Josh ** as the only technician to treat our lawn: he's punctual, professional, knowledgeable and courteous. Josh represents the best that TruGreen has to offer. Please let Josh and his boss know how much I appreciate his service.

I had TruGreen Lawn Care service for a couple of years. Then I decided to go with another company about 3 years ago. I paid off TruGreen and went with the other service. They continue to call me at WORK over and over again to ask why I left their service. I told them at first, but they continue to call. I told them to stop calling that I had already told them why. They continue to call. Just got one yesterday, and they called last week. This is the number of the guy who continues to call asking the same darn question. **

We have been TruGreen Prepaid customers for many years. For the first few years, it was pretty good. One of our neighbors actually signed up for TruGreen service after seeing our lawn. However, for the past several years, our own lawn has been deteriorating with more and more weeds. As of today, two-thirds of the front yard is filled with chickweeds. We have lost the normal grass due to the spread of weeds. We have handed our beautiful lawn to the wrong hand. They put applications without evaluating the yard and come without checking the weather condition. We are so disappointed with TruGreen "service".

I have almost acre size land which is covered with various weeds. I thought there will be no chance my yard would look spectacular. Nine months later, my lawn looks exactly what I wanted. Uniformed green thick grass and NO weeds. Happy that TruGreen do as promised. Not a bad investment at all.

Mike ** - What a great service provider. He is fast and accurate. Plus such a nice guy. I hope he can come every time we have an application. I wish the billing was a little easier to understand, but the service keeps our grass green, our weeds out and hopefully this year - tick free.

I have 3 concerns about my experience with TruGreen. First, the technicians who came never realized that my lawn is zoysia grass and requires a slightly different type of care from other lawns. It seemed to me that TruGreen has a "One Size Fits All" sort of lawn maintenance schedule, and that they apply that schedule no matter what type of lawn they are servicing. Different types of lawns require different types of care. But it seemed to me as though TruGreen either didn't realize that zoysia is not the same as other types of grass, or that they really didn't care.

We have been using this service going on five years now. We used to have the best looking lawn in the neighborhood. However the past 2 years it’s gone downhill. We are usually never home when the service takes place, however we have surveillance throughout the estate. And I can honestly say that no one has ever taken a minute to evaluate my lawn. It’s the same routine, the driver pulls up unloads the truck and starts the work. And it’s always the same generated message on the bill. "Your grass looks good." I noticed a little weed and crab grass. I would expect these experts to really evaluate the situation and come up with a solution.

I installed sod on March 31 2017 and hired TruGreen around April 4 and paid in full for one year. My lawn is destroyed. Totally burnt and insect infested. I followed all instructions from serviceman each month. After 7 months I began receiving bills for monthly service. Called company several times and had unsatisfactory answers as to why I'm being billed 5 months before my year was up. Company sucks on all levels.

My yard did have several yellow spots last year. However, it looks much better this year due to diligent efforts of the new tech (**). He deserves a 5 star rating for his works. However, I rate 4 star because the payment is a little bit pricey.

Used TruGreen last year and they completely messed up my lawn. A week after they came and "serviced" my lawn there were dead patches everywhere not to mention they did a horrible job. I watched them from my window purposely skip parts of my yard. I will NEVER use them again and would recommend people do not use them. They did NOT handle the problem in a professional manner and "forced" me to still pay. TruGreen, more like Tru-Scam!

I had a one year subscription with TruGreen. I sold my house prior to the end of my contract and let the current homeowner benefit for six months of service that was paid for. I notified TruGreen when they called that I had sold the house and did not want to continue service once the subscription was over. Today, I had to pay an additional 167.00 that was sent to a collection agency for service that I did not agree to. I will never work with this company in the future. I also requested for a manager to call to discuss the situation. Instead of a manager, I got a call from a collection agency. Oh by the way, when TruGreen called I owed 68.00 but when the collection agency called I owed 167.00.

April, 9, 2018... I hired TruGreen on March 2018 because they are well-known. Anyway, I just recently purchased their services and I believed that I would get a personal touch. I believed that a technician would come to my door, speak with other, myself or my wife and get to know our lawn and touch base with my concerns and needs. NOPE! The technician came out while I was at work and wife at home. I left gate opened and according to my wife, he just went straight to work. Was there maybe 10ish minutes and poof, gone like the wind. No knock on the door to announce his arrival, not even a “Hello (insert name), I’m about to enter your property, what concerns do you have today?”

I used this service for two years. The parts of my yard that they actually sprayed looked great. I caught them more not fertilizing my backyard on at least three occasions. The first occasion the manager tried to tell me I was mistaken because the tech said he did it and wouldn’t lie. After a day the manager from Franklin Mass called me back and apologized and said the tech was confused and said he missed the backyard. He immediately sent the tech back out and the situation was resolved. The manager was extremely nice and provided his cell phone for any future issues.

I have a very positive experience with TruGreen since starting service in October 2016 because of an infestation of sod worms that almost turned my nice yard into a mud pit. From the first application, the tide was turning against the pests and it has taken this long to begin to recover back to the nice yard it once was. Most of the credit belongs to the substances used to combat the pests and the weeds prevalent in this area, but my Technician, Scott **, methodically applied the substances, provided spot-on recommendations for watering and future applications and ensured the close monitoring of the regrowth. The yard has responded thanks to his knowledge and expertise. It will probably take until the end of this year to bring it back to its original glory, but the journey has been worth it. I will continue to use this service to help prevent any future problems with my yard.

We have been with TruGreen for a long time. In those days the company was known as TruGreen Chem Lawn!! Over the years, the personnel have always been most obliging in all aspects of the service provided. Thank you very much.

I got a call from a customer service representative about signing up for the service. I told him we are already TruGreen customers. He had the audacity to ask for my name to "verify" my claim. We may not continue to be TruGreen customers next year.

I received a promotional advertising in the mail. I called to ask about the service and the salesman asked for a credit card number before explaining the service. When I asked what service does this company provide- he hung up. I called back and spoke to a different salesperson. I explained that the first person hung up and I only wanted to understand what service TruGreen is providing. The advertisement I received states that, “36 of your neighbors already have TruGreen lawns” so I asked if I can have references. She gave me the runaround, and could not answer the simplest questions that any contractor would be happy to provide in order to promote their business. My feeling is that this is a predatory scam business at best. Who would agree to a year long lawn care contract without being able to confirm references? Buyer beware.

The technicians have been very friendly and helpful when I have questions. In fact they ask if I have any questions. They have always rung the doorbell to tell me they have arrived. They respect our property and it is a pleasure to have them work on my yard. The lawn is looking great after we signed, originally with Scotts.

9 months of service TruGreen (Scotts) is still addressing weeds and ant mounds in my lawn. Finally they have attempted after many calls and emails to rid the weeds from my lawn. Now I can have parts of my lawn replaced (4 Pallets of sod).

I guess I'm just fed up. My husband pays for this service and on several occasions they would come out say they treated the yard and never came in the back. Sometimes I work from home and my office is the back room where I can see anyone who would be in the yard, but they were never back there. My most recent complaint is the last time they came out and treated the yard, I was here and they did treat the yard, but my dog has been having reactions ever since. When calling TruGreen to get the name of the chemical used so that I can inform my Vet, they have no records of them coming out. We have a bill for that day, and it says we received TruHealth Lawn Service, yet the rep on the phone found no records of us receiving treatment that day, is it because we started the call off with our pet is having a reaction to the chemical?

Prepaid $581 for 1 year contract. My front yard is sod and they did manage to control the weeds. My back and side yards did not benefit one bit from TruGreen. Back and side yards look no better than my neighbors that did nothing. When asked to prepay for another year, I declined so they just showed up and did a treatment anyway, then billed me for $51. I went ahead and paid because that's easier than trying to argue with an unscrupulous company. DO NOT HIRE THIS COMPANY.

Mike ** was knowledgeable and we went over the plan and walked the areas to be worked on. The first application was done and I feel confident my lawn will look good and be healthy in the coming months. Looking forward to seeing good results.

I just had my first lawn treat by TruGreen. The operator was clean cut, well spoken and was very professional. Before he started the application, he explained what he was going to do and what chemicals he would be using. Would have him back anytime.

Before using TruGreen my yard had two problem areas. TruGreen said it was a easy fix. They killed my entire lawn! We have nothing even after they seeded this fall. They are horrible. And customer service is doesn’t respond either! I just want my beautiful lawn back.

My lawn has never looked better! All of the neighbors comment on lush and green our grass looks. They ask me what we have done and I always tell them about the professionals at TruGreen! So far no one seems to have taken my advice and partnered with TruGreen as yet but I keep plugging every chance I get!

Where do I start on this. Had TruGreen start to treat our lawn to fix it. They came and treated our trees and bushes without us knowing and kill a bush and avocado tree in the backyard. Had sod laid down by them and was told after 30 days would come back out to inspect and fix any areas that didn’t take. Was able to talk to the manager and said they would get someone which they never did. More than a couple times they have come out and said they “treated” the whole lawn but would’ve been impossible since gate to the backyard was locked. They also didn’t treat the backyard once when my fiancée was home and watched them. I insisted that they make sure I’m home when they treated but they never did. This was back in July of 2017. Needless to say service was cancelled.

Both William ** and asst. Matt were efficient and informative about what products they were using and why. They did their jobs and explained to me why each lawn enhancer was being used. We should be seeing great results soon, due to the recent rain and snow. As usual, we are very pleased with your services.

He came, he took care of the lawn, he left, and left me the bill. He was a nice young man. This is a normal performance from TruGreen. From placing the order, scheduling the visit, the visit, everything went well.

I never spoke with the employee who did my initial service. The only information I received was a note on a service ticket that was left on my front door. The ticket left a note on what chemicals were applied, no other comments. I have no idea what he/she thinks of my lawn.

The service I receive from Rob our technician is excellent. He is polite, thorough and very professional. Since Rob took over servicing our lawn, it has never looked better. I take great pride in the condition and appearance and Rob sure rises to making me very satisfied.

After 13 months of treatment by TruGreen in Cary, NC, my once-lush front lawn is now almost all dead on one side, and the other is headed that way. The backyard had large dead spots in it, too. I have no idea how they did it. Last fall, they aerated and over-seeded, and during the entire year (including up to the last visit), they sprayed whatever it is they spray. Sometime in the fall, they spread something on the lawn, as well.

Prepaid March 2017. The only good thing about TruGreen is that they are prompt. That being said, my yard had more weeds in this past year than any other year I’ve been living in this house. I ended up using a Bayer product that attaches to my hose and it killed the weeds in a few days. This is all but a moot point. The real disturbing issue I have is that TruGreen uses what they call an auto-renewal policy. This policy states that you have to contact them and cancel their service. If you don’t they will show up and continue service. Initially when I was setting up the service you would think that they would disclose this fact. They don’t. When you get your statement for the first time there is a page two that you have to pay close attention to. Be aware of your state laws in regards to auto-renewal of contracts. For example, I looked up auto-renewal laws under nc.gov. HB 502 was the first entry to come up.

After contacting TruGreen in regards to mole crickets, I was assured service by end of week. As caregiver for my elderly parents, I explained it was necessary for me to be contacted as to when technician would be coming, as I need to open gate and be home. Week went by, no call, no technician. Left 2 messages for my local supervisor and an e-mail, no response. Following week, while I was out with my parents, my son called me to say that the TruGreen tech was there. No call, no advance warning, like I requested. Tech did his thing and left me the paperwork on what was done. No pesticides to work on mole crickets, but fertilized. What happened to my mole cricket request? Called customer service, and then spoke to my local supervisor, who told me told me I would get a call to handle the mole crickets.

Brenda ** has been servicing our trees and shrubs for quite a long time. Great service and beautiful results. Would recommend to anyone who wants healthy trees and shrubs. Also have lawn service and the tech Ron does a great job.

Horrible customer service. I called in November requesting my services to be canceled, they said that I had two services remaining for the year 2017 so they could go ahead and do those for a discounted price of $30, I said sure but after that I want the services canceled. They said, "Sure thing, we will contact you at the start of the New Year to see if you would like to start services again at that time," I said okay. Here we are in March, no phone call or anything, sounds okay, right? WRONG! I come home from work and there is a receipt for $60.00 on my door stating a service was performed.

I am writing this review to warn other homeowners of TruGreen's subpar work. After our new lawn was laid we hired Scotts Lawn Care to manage the pest and weed control etc. Scotts did a wonderful job. The lawn was lush and green for a year. They were then taken over by TruGreen. Our lawn, within a few months looked terrible. After repeated call outs because of fungus and dead patches everywhere, and no one with any knowledge to fix the problem, they had to replace part of it. They did this with plugs rather than new sod. 4 months later it still looked terrible with other parts of the lawn dying also. Every complaint was met with a call out and promises to resolve the problem, however, the issues were never solved.

I tried TruGreen years ago and they did a good job, so I decided to try them again after years of taking care of my lawn myself. They informed me of the day they were coming so I stayed home and waited for them so I could put my dog in the garage. They never showed up. I called the company and they said they didn't have me on the schedule for the day. They rescheduled for a week later. When the guy showed up to spray my lawn, he sat in his truck for 20 minutes. I had to walk up to his truck before he would get out.

Got a prompt response after I inquire about their services, they explain all the plans they had and was able to enroll. Very efficient. On their first visit they provided a very detail report. Waiting to see results, but they have informed me about all the work they are doing and products they are using; I am very pleased with the service.

Not worth the money and hard sell. I tried them twice. The lawn was never worse than when they handled it. They're always willing to send someone out but nothing ever improves. They burned the lawn and didn't know why. When I foolishly tried them again the guy told me they changed the chemicals used. Truth? They auto-renew your services and bill you. If you try and cancel they then want to offer a discount. How about give you that price from the get go! Stay away. Support your little local business owner not this big corporate monster!

Excellent communication and professionalism. Received a follow up phone call after the tree and shrub care service with a detailed explanation of what was done. I am pleased with the service from the technician and the sales representative. I look forward to a continued positive relationship with TruGreen as services are completed throughout the year.

Contacted local company to apply herbicides and fertilizer last year and ending early 2018. New sod was installed early summer and I ask them to start later in season which they did. After applications of herbicides I notice grass had weeds and grass green was fading. Thought changes were due to season. In February crew came to apply Barricade and Potassium, which they did. Weeds never died. Called company again and they reapplied. I called and ask for someone to check yard... they didn't. I canceled services and requested refund... THEY REFUSED. My grass looks like it dying and weeds are very much alive.

I asked the guy if he got the inside of a smaller fenced area inside my backyard. He said no. I asked if he could please make sure he did that, he said he wasn’t allowed?? I have always had that done! It’s inside my yard!!! Also the weeds look like they got fertilized instead of killed!

I pay in advance for total 8 visit package for treatments two weeks ago. I receive call from TruGreen saying they will be out for the first treatment on that next day, I'm still waiting a week later. I feel that I was scammed!!!

Last fall in September 2017 I wanted to cancel my service with Trugreen. I spoke with service the rep. for Trugreen who then stated that my account was on now hold "until I called them to reactivate service". This month Feb. 2018 I found that Trugreen had applied service to my yard. I had not authorized Trugreen to take my account off hold or to treat my yard and was billed for the service. I called Trugreen to ask if my account was still on hold and they told me no it was not on hold, that it automatically activates itself with the new calendar year. I asked why I was never told of the automatic reactivation and why they serviced my yard without speaking to me first. The response I received was unacceptable. I was told the driver did call me while on his way to perform the service. Well I must have missed that call and also never received any voice messages either, so the man just shows up and performs the unapproved service.

Persistent grass-like weed in center of yard. Called for follow-up spray. Applied within 2 work days. Specialist Brian ** explained what he was applying, how long before it would work, and other pertinent instructions. Very satisfied with TruGreen and Specialist **. Have recommended TruGreen before to friends and will continue to do so.

Our treatment was for pre emergent and to try to eliminate weeds. Technician arrived in timely manner and was very attentive to our concerns and requests and answered any questions we had. Was very knowledgeable. Was pleasant to talk to and did a great job!

Specialist Richard ** treated our yard today. I was not able to be there but he talked with my wife. She was impressed, but unable to give him much feedback. But I don't think I would have done any better.

Shortly after being sprayed by TruGreen January, 24, 2018, very healthy Holly foundation plants began to discolor and drop leaves. TruGreen was contacted in early February, sent a technician out on Feb 12, and with photos sent back to office said it was spider mites. Took dug up plants immediately to local nursery from whom plants were purchased, were examined, told me no bugs of any kind, suggest I take samples to local State Agricultural Center to send off for testing and a report, which I did. Report received and tried to contact and share with TruGreen, would not return initial phone calls, when I finally through home office made contact manager set up meeting to visit site and review problems. Never showed and never returned my calls.

I have used TruGreen twice, once when I lived in AL and now in GA. They down a decent job in AL -I was satisfied. Currently here this company has ruined my lawn. They never leave the notes from service call letting me know what was done, I’ve had to call them out to re-apply as the previous treatment was ineffective-I don’t think they applied anything but rather placed the sign in the yard. To that point, my grass has been taken over by weeds. They keep sending out “managers” that are going to take care of the problem but it progressively has gotten worse.

Shady sales personnel in Columbus, Georgia. Many of our neighbors have TruGreen service; therefore, the gentlemen are periodically knocking on our door to sell us a package, as well. In March 2017, we had several men approach us for this service. I opened the door and expressed, "No, thank you!". The next day, there was an attempted home invasion. All on surveillance, of course. Fast forward to February 2018... TruGreen representatives are knocking on our door, yet again. I called customer service yesterday and told them a Mr. ** would not leave the front of our home. Customer service stated, there was nothing they could do about a sales representative in the neighborhood. He parked his car and stood in front of the house, after I won't open the door (hanging around and talking on the phone). So suspect. Here we go again... I'm so scared the clock has started, once again, until the next attempted home invasion. "Wolves in sheep's clothing."

Customer service stinks as far as the branch goes. 1- I have 2 properties side by side. They cannot figure out how to treat them at the same time. They treat them 1 to 2 weeks apart. You cannot get a return call back from anyone AND I MEAN ANYONE. When you call customer service, it goes to a corporate call center which everything they have in front of them is scripted. They put notes on the account and no one reads them WHEN IT GET TO THE LOCAL BRANCH! For 1 year I had this Asian guy who was on top of his game, he knew to treat both properties, he could see if there was an issue. I hated to lose him but I hope he moved on to a better job, he did not deserve to work for a company as unorganized as TruGreen.

Do not do business with this company. First of all, as everyone else says. You don't have anyone to voice your concerns with. They make up rules that you never agree with. My experience was the worst I've ever had with any company. I called to use their 29.95 start up service. I speaking to an answering service, Shannon is the lady I'm speaking with. I ask where she's from, she says she at our local TruGreen Office. I ask who the manager is. She doesn't know, but quickly starts discounting price of a full year of service. I say I'm not interested. I just want the now 37.95 service and would like to see who I doing business with before making a commitment to them. They need my credit card to start the offer. I receive an email telling me when they will come out and perform the service.

I have been very pleased with the service and the personnel have been very good. The only problem I have is they have never pulled a soil sample of my yard. How do they know how much lime to put out with out this information. They are guessing when applying lime. They have no idea what the PH is in my yard.

I have had TruGreen treat my yard for a couple of years. They came out last year and provided apps I never requested. I disputed the charges and was assured that the fees was removed from my account only to find out they turned me over to a collection company. I have spoke to several people at TruGreen which had told me I had a zero balance. I also used the recorded message to verify my account balance which also stated I have a zero balance. I asked for a ledger, what I received was copied of the invoices. I was just told they cannot provide a ledger they only have copies of the bills. I don't owe them the money they claim. I'm going to pay it for no other reason then to get this removed from my credit report. I will never use TruGreen ever nor will I recommend them to anyone. I have nothing good to say about TruGreen.

Where to begin? We used TruGreen for a few months in 2016 but saw no improvement in our yard. We asked for overseeding and help with bald spots but were told they don't do seed. So I didn't understand how throwing some fertilizer on the burnt and bald spots of our yard was going to help. Spoilers: it didn't. It was overgrown with weeds by year end. For our last treatment, our neighbor said the technician parked the truck in front of our house, sat for a few minutes, put the flag in our yard, and left without performing service. The next year, this same neighbor employed TruGreen because he was not in the best of health to do his yard anymore. Twice the technician came to treat the yard, but didn't rake his leaves... He just sprayed all over them. I watched them do it! Now how is the grass going to absorb fertilizer through the leaves? He ended up cancelling, too.

Rich is a friendly and professional technician who lets me know what is going on with my yard and what I do and do not need. My lawn always looks great (4 and 1/2 years now!) I appreciate his hard work.

If I can give a 0 star rating I would. TruGreen Lawn Care worked on my yard for 6 months. This company is so screwed up in so many levels. TruGreen was assigned to come out to do aeration and overseeding and within an hour they sent another person out to do weed killing. Both "lawn care specialist" hung their receipts in the door tag recommending a conflicting schedule to water my lawn.

Last year late October, 2017. I signed TruGreen after having multiple discussion with TruGreen sales team. I have been reassured and provided a guarantee that I am in safe hands as far my lawn and trees are concerned. Their certified specialist scientifically tailors my plan to bring my lawn's potential. They will evaluate soil condition, client, etc.

Maurice ** is truly outstanding in every way. I highly recommend him and any TruGreen service. I have been a completely satisfied customer for over a year and won't trust anyone else with my lawn care needs. Give them a call today for prompt and efficient service.

I had previously maintained my lawn myself but was getting tired of pushing a spreader around and thought I'd let a professional do so I hired TruGreen. Big mistake. My lawn looks terrible after a year of service. Whatever they sprayed last looks like they sprayed grass killer. I have streaks and spots of dead grass all over my front lawn. I canceled their service and will have to do it myself again. So disappointed. What a waste of money!! If I could post pics I would.

TruGreen came to my house to aerate the yard. I was home at the time and saw what they did and they did a horrible job. We called TruGreen five times to discuss the service and even told them not to come back to our house. Every time we called we were told that a supervisor would call us back. Someone finally did call us and said they would send someone out to our house to look at what they had done to our lawn, no one ever came to the house or called us. Oh, I should say this all started August 23, 2017. They billed our credit card and we disputed the charge with the credit card company. We received a letter from the credit card company that the charge was reversed. Last week we received a letter from a collection agency for the charge.

Rep was very helpful. Contacted me upon arrival and departure. Explained treatment and lawn condition. Nice job by the rep who applied treatment chemicals! Prefer same rep for next and subsequent treatments.

TruGreen is like a parasite. I made a mistake of taking their service one year. They have become an irritation in my life. I paid upfront for 1 year service only, they continued for 2nd year and keeps calling for money, I paid up-front for 2nd year and said no more. That's it, cancelled the service. They are calling now again for money saying they continued service 3rd year. Don't know how to get rid of them.

I've found all of my experiences with TruGreen in Rocky Hill Connecticut to be frustrating, to say the least. Mostly due to their lack of communication between departments of their company, and with myself as their customer. This is not my first go around with TruGreen, but if this is how their customer service will continue, it will surely be my last. In the fall of 2016 when my family first signed up for (and fully prepaid) the 2017 year of lawn service, the first treatment was intended to be an aerate and overseed of our lawn. However, that same day that the aerate and overseed was scheduled (a Friday), someone from TruGreen came without warning and performed a weed treatment.

After fighting spotting on my red tip bushes and fungus on my lawn, I decided to hire TruGreen to tackle the problem. I paid for a year in advance for tree and shrub service and lawn care. They started work in February and by April I was calling them. Not happy, they explained it takes time. By June I still wasn't happy so when I was asked by email to review the service, I gave them a very unsatisfactory review. A Manager contacted me and asked to meet me at my house to go over my issues with the service. I showed him everything that I wasn't happy with and he came up with a plan of attack. They treated and treated again, but by October it had only gotten worse. I received another email review and I gave them another bad review and I was contacted by a different Manager. He also met me at my home and came up with a plan again. He did explain that things were going dormant and we wouldn't be able to tell if things worked until next spring.

Lawn worse after a year with TruGreen - I was using TruGreen to maintain my lawn while I wasn't a full-time resident for half of the year. Upon moving in full time, I noticed that during the core-aeration only the front lawn was done. I inquired and was informed that was all I had paid for... not true. I contacted them and they verified that in fact my program was for the entire yard (front, back and sides). They came back out and did the remaining lawn and did issue a partial refund for not doing the entire yard for the majority of the year. The very next application - once again only the front was done. Repeated attempts by them to eradicate the weeds in the sides and back were not successful.

My wife and I signed up for a specific treatment plan. It included the same number of treatments as the previous year for relatively the same cost. This year, I asked them to come retreat an area and we were told there would be no charge for the service. Now they are overcharging us and when I called I was originally told there was no manager I could speak with. I am done with this company. They are dishonest and provide poor service. This was just only one example. Please beware.

If it were possible to write this review without selecting a rating I would. My front & backyard looks really bad. Even worse after they have been treating it. They came to my house around 3 times and every time they came the person only did treatment in the front, not the backyard and I call to complain and they did it over and over only at the front and they said that they did it in the front and backyard and that is not correct because I work from my home and I see who comes in and goes out. They are ripping people off. I canceled my service but they are insisting I pay for the last treatment that I did not get my full service. I called and spoke with a young lady to explain I did not think I should have to pay and suggested I will write a review on Google and BBB. I checked to ensure I had the address she gave me. My rating for them -0. Stay away from this company.

We were not satisfied with your service. Jeff yes... We wanted our lawn to look nice for a family reunion... It looked terrible. The reunion wasn't until the middle of August. So plenty of time. One guy came. We didn't see him at first. Didn't have us move cars. Seemed in a hurry. One guy came day before reunion. We had campers here. He was going to spray?? Really. We said no then. A little too late I'd say. Anyway do not want your services for 2018.

Paid upfront for annual service... Had several problems throughout the year. Mainly when they plugged and seeded my yard they spread grass seed everywhere!! Filled the flower beds, filled the driveway, filled the rock beds...what a mess! Had to have them return several times as weeds were terrible... then was told it would cost even more if I wanted the lawn problem treated that I never had before them. Then once my contract was up they kept coming. I called the account manager and told them to stop. I told him definitely don't let them come back and throw grass seed all over again and they came ANYWAY!!! Now I have a terrible mess again and to make it even worse they keep billing me for services that I told them I didn't want and now they're sending me letters from a collection company.

Good service. Hope the tree sprayings bring back my plum trees in the spring... as was indicated. Lawn care is very fine; no complaints at all. Techs are courteous and I'm glad to receive a description each time of what they have done.

TruGreen bought Scotts Lawn Care, seems like they were not prepared for the merge. The employees are force to work 40 houses instead of 20 to 25. What translated for the customer is they have to hurry up, no caring for the quality of the work. They don’t get pay more, for the reason service declined. Employees don’t care, because they are pressure to work faster. Customer got a bad service. Employees are abused. I don’t give my business to companies, who don’t care for their customers.

Dennis ** from branch 5767 has done an excellent job on my lawn. He’s the best. He’s helped cure insect problems and crabgrass. He’s brought plugs for dead areas and always responds when called. He’s neat and efficient in his work and remembers the specifics of my year.

I was attempting to claw back an area was infested with blackberry vines and horsetails, the most insidious weeds to try and control. I didn’t think is was possible. After clearing the area, tilling it and having it hydro seeded, I started TRUGREEN lawn service. It took most of the summer, but now the weeds are under control and it looks like a lawn. I am amazed it worked! I’m very satisfied with the service. The technicians are reliable and helpful with recommendations on how to make improvements in the lawn.

The good news is that my lawn looks great from early spring until the snow falls. The techs are efficient and leave notes regarding the treatments that they do. The notifications before their visits are good because we are often not home and the advanced notice helps me plan my next lawn mowing. The bad news is that the shrub service protects the shrubs but does nothing to combat the weeds that spring up in the shrub bed and then proceed to get into the lawn. It would be nice if something could be done to contain these weeds. I come home after a trip and find these weeds overrunning the shrub bed and spreading into the lawn. Finally, your sales people call 2 or 3 times per season to get us to take an extra service. My wife really doesn't like these calls. One call at the beginning of the season to discuss the coming year would be better and give me a happier wife.

In 2016, I hired TruGreen to treat my lawn. The experience was fine, but I chose NOT to use them in 2017. For whatever reason, TruGreen occasionally came out to my property this year to treat my lawn -- despite the fact I NEVER hired them. And now they expect me to pay for a service I never wanted? It makes no sense.

Great service and staff. No charge to come back if weeds don't go or I have questions. Easy online access to my account. Affordable. Not locked into a contract. Leave behind info after each visit. Office staff at this location very knowledgeable and call me when I have an issue. Customer care is a local person. She doesn't just answer the phone but can help answer concerns.

Excellent service, good communication of when will be out to spray lawn. TruGreen takes the burden off of me taking care of my lawn. My lawn looks so much more amazing since starting on TruGreen. They show up at their intended times and perform their job well!!!

TruGreen came to my house and I never requested services. I called them and said to them I never asked and scheduled services. They came back again and provided more services. I called again and talked to customer service and supposedly they cancelled the bill. Yesterday, I got a bill from collection agency hired from TruGreen for 46 dollars.

TruGreen does a good job and are. They are very reliable. Prices are reasonable. They are here when they say they will be. Calls before to let you know they are coming. Customer service is very friendly. Not a long wait time to reach one.

I'm still waiting for a call back about my pest in house visit. Lawn care was excellent but I didn't get the in-house pest control visit because I was in the hospital and nursing home. I talked to someone on the phone and they were supposed to get back with me but they haven't.

We moved to this home in Feb. 2017. It is a brand new home, however, during the period of months before we occupied, the sprinkler system was never turned on and thus the grass was dead in many areas. TruGreen has helped the grass to begin recovery and it is now looking much better. Thank you guys for your help.

Results exceeded expectations in both general appearance of my lawn and convenience to the household. Applications never disrupted our outdoor lifestyle so that made the experience friendly. Your lawn is the first impression anyone sees of your home and it helps to have that great green entry.

Appearance of lawn has become fuller and almost weed free. At times surprised when specialist arrived. Specialist articulate when suggesting how to improve and address other plans to improve and protect lawn and other vegetation. Price reflects the quality of the lawn's appearance. Depending on conditions liquid applications were applied rather than granular.

The service they provide and their specialists are top quality. Our lawn looks 10 times better since TruGreen started taking care of our lawn. They are always prompt and efficient, and never mind answering questions that we have. Thank you for your excellent service. We are so glad we have you taking care of us now.

I really like your company but your prices keep rising. I would choose another company. If I find another company that is cheaper, I will change, sorry. We are retired and extra money is tight. Our lawn with your care is impeccable, we get many compliments from our neighbors.

I have to admit that TruGreen is the only lawn service I have used so I might be a little bias on rating them? In short My wife and I lived in quite a few different places in our 52 year marriage but we never had such nice thick beautiful grass as we have had using TruGreen? Just a fact? Not sure if they were/are responsible for all of it but they really did help I'm sure of! The grass actually growed so thick if you didn't keep it cut. It was a problem which happened to me this year but that's another story itself?

The men that have worked on my lawn are on time and really know their lawns, trees & shrubs. If there is a job they cannot do - like reaching the top of a tree to spray for pests - they will tell you and not complete the service. I had TruGreen all year long and wow, here in December my lawn is the most green ever and best looking of all lawns in the neighborhood.

Quite satisfied! The regular fellow (Stephen **) and those who came for other treatments, is the type of employee I would seek to hire if I were starting a company of my own! Hopefully 2018 will really make the difference in this lawn as 2017 was our first year with TRUGREEN.

Do excellent service, retreats if needed, answers questions and guides if needed on what to do. Polite and professional. Directed to whom to contact on tree problem, found had been struck by lightning several years earlier from tree specialist. Great yard and tree/shrub service year around.

The lawn specialist knew what he was talking about, he was very knowledgeable about his service and was very professional in all that he would do for my lawn to look better and our shrubs. It was a pleasant experience and I look forward to an extended time of service.

I appreciate the provision that, in the event that there is an "issue" with either my lawn OR my trees and shrubs, help is but a phone call away! We have been customer of TruGreen (formerly ChemLawn) for decades in multiple states and have chosen their services at each location!

Good people: professional and thorough. They informed me when they were coming and came as planned. All good! They did what they could with a lawn which needed their attention. I would (and have) recommend them to friends. I look forward to using them again next growing season.

Timely service with knowledgeable and friendly employees. The yearly tailored lawn care plan with savings using prepay is a great bargain and ends my lawn worries for the year. Voila, done. Forget about the lawn except for the mowing in the summer.

TruGreen has been servicing my yard for over a year. They have usually been on time and performed the service without any problems. Scheduling is extremely easy and I get reminder calls prior to the services being performed. The staff performing the service are always professional and leave a summary of their service.

Our tree specialists is the best of the very best. Takes the time to talk with me about any concerns I may have and is knowledgeable. Appreciate his concern for our landscape and his friendliness. Always a pleasure to see him pull up and if I don't see him, he will knock on the door to see if I have any concerns. Thanks Dennis!

After purchasing my new home in an exclusive gated community in Destin Florida, I decided to hire TruGreen to keep my beautiful lawn thriving and keep up the appearance worthy of my neighborhood. I passed by a TruGreen truck on my way home and stopped and asked about the service. Later on they sent a representative to my home who inspected my yard, gave me a sales pitch and convinced me to pay in advance for an annual service.

Came out to home three times in 8 days and charged over $200.00 for treatments. Called Columbus, GA office to voice concern and assured would receive call back. Never did. Called main office and suspended service.

My lawn was struggling last year even though I had applied store purchased fertilizers and weed and feed. I decided to try a professional service this year. In one year's time my lawn displayed a significant turnaround - much thicker, fewer weeds and greener. I was delighted to see such fast results. I plan to put my trust into TruGreen once again.

TruGreen specialists are always friendly and able to answer questions. They are knowledgeable and helpful and I've even had one go well out of his way in helping me to identify standing water in my lawn with our mosquito service (this wasn't an easy task!).

Ben ** has been very attentive to our lawn needs... He's removed most of the moss and revitalized both our front and back lawns! Always available with updates on what it needs next. We would (have) recommended TruGreen to others in our neighborhood.

We have multiple service provided by TruGreen. We are pleased with the home office staff, the technicians and the services. The technicians appear knowledgeable and well-trained. All personnel are professional and customer oriented. We would recommend TruGreen to family and friends.

We have been very well pleased with the care and attention provided by your servicemen. Thank you for making our lawn the best in the neighborhood! The men are always very polite and do a great job. Our neighbors always compliment us on our beautiful lawn.

Since TruGreen took over, my lawn has looked great. After about 2 years Scotts lawn care gave me a really reduced price my lawn looked like crap. Went back to TruGreen the next year, lawn has looked great ever since.

I signed up for TruGreen less than two months ago and can't believe the level of poor service I have received. I signed up for their TruComplete Lawn plan and was very excited to get this going so that we would start to see a lush green lawn for my daughters to play on next summer. Well... Thus far I am not pleased. My first call with them I set up the first and second appointment. The first appointment was for the "Healthy Lawn Analysis" & Application (of what I don't know but we'll get to that later) and the second appointment was for a Sulfur application and Aeration. So a week later I get two automated calls an hour apart for both of these services to be completed on the same day, which is not what was requested.

TruGreen sticks to their schedule which I appreciate. If I have any problem at all, it is always resolved. That includes coming out to my house and re-applying something that may be needed to keep my lawn looking good. Any problem I may have had during many years of their service has always been immediately resolved.

The regular technician that came early on and the one I had last year were excellent. However at times a new technician is assigned and the results are not always the same. The product is excellent but the technician DOES matter.

Good service overall. The tech arrived when expected, told me he was going to work on the yard, did the job quickly. TruGreen does a good job year round, giving our lawn the treatment needed for the season. We have been satisfied TruGreen customers for many years.

Every TruGreen specialist that has been to my house has been very friendly and professional. They have taken the time to answer any questions I have, have done a good job on my lawn. TruGreen tries very hard to keep my lawn in good shape and if my landscaping service tried as hard, I would have a beautiful lawn.

I have never met my TruGreen Specialist, they always visit when I am at work. They seem to be doing a great job. My lawn has never looked better and the thin areas are getting thicker every year. We cut down on the number of visits per season because of the cost, but it seems to still be enough to keep our lawn looking good and improving.

I think this is getting very expensive. You should also apply lime and sow grass seed or whatever else is needed so nobody else is needed to maintain the lawn so I don't have to pay several people and still have to do a lot of the work myself. Become a full lawn care service that is affordable. Thank you very much.

I would say that this service is great and wonderful, whenever you feel a issue they will come over again to redo this, which I think is truly appreciated. I will continue to work with they and recommend to my friends.

Service is always efficient and gives good results. I feel that I have received good results for the price that I pay for the service. The technicians are always knowledgeable and quick. I have been satisfied with how my lawn looks and would recommend TruGreen to a friend.

TruGreen's specialists come on schedule, perform the work professionally and timely and leave a summary of what they do on the door, or hand it to me. My lawn seems to get better-looking and healthier each year. I think what I pay is worth this service.

The grass looks great! Green and weed-free! They apply fertilizer, ant poison, pre-emergent weed controls and post-emergent weed controls, and they aerate twice a year! I do not know why they aerate twice a year; I think that once a year is all that is needed to achieve adequate aeration.

TruGreen scheduled winterization fertilization of my lawn and TruGreen Specialist Tanner ** promptly completed this task. TruGreen has always provided prompt and courteous service, and my lawn has always received very complimentary comments about how good the lawn looks. Thanks, TruGreen.

My yard has never looked better! I have been trying to get GRASS (not weeds) to grow for over 15 years and finally with the assistance of TruGreen and their team of professionals my yard is the envy of my neighborhood!! From the associates who answer the phone to the technician who applies the chemicals to make my lawn look so beautiful I have experienced nothing but professionalism and knowledge when dealing with the folks at TruGreen. There have been bumps in the road and TruGreen has stepped up and without batting an eye bent over backwards to remedy whatever problem I have identified. My experience has been there is only a problem if TruGreen doesn't know about it!

Always quick to take care of my concerns, calls before coming to let me know to let the dog in the house. Customer service very helpful when I need to change or cancel an appointment. Always leaves information to let me know what has been done and how to maintain.

Great Service! Result Oriented! TruGreen communicates with customer every time before they come. They provide service report on every service. Their on-line website is user friendly. The online payment is convenient and secured. I highly recommend TruGreen to my friends.

Those pesky weeds can be resistant. However, when I notice that weeds are not dying after a treatment, all I need to do is call and the technician will come back to retreat. My yard looks great and I receive compliments on it. I would recommend TruGreen.

TruGreen has been great. They have gotten my yard looking great and weed-free. The communication of my appointments is great. My only gripe is fall treatment timing - I have a lot of leaves in my yard and if my appointment is on Wednesday (usually) I either have to rake after work (boo) or I feel like the treatment was wasted. I would recommend TruGreen as your lawn service provider.

Absolutely happy with the regularity and detailed notes of what was done. Phone call alerts prior to the visit are helpful to know when service will be done. The sign left in the lawn to warn neighbors with pets about the chemicals is a nice touch. Nice to have the aeration service added. Dandelions are non-existent. Seems like other weeds, though, are now coming through. If those could be eliminated, I'd give 5 stars.

My lawn has never looked so great! And the customer service is quick and responsive and polite. I have both lawn service and tree & shrub plans and both have been great. After about 8 months my lawn is transformed and my trees and shrubs are healthy. Thank you, TruGreen.

The TruGreen specialist Joseph, always does a thorough job when attending to my lawn. If there are any problems, he will always let me know. My lawn looks so good that when people walk by my home, they always comment to me just how nice my lawn looks.

We appreciate it when we are called the day before that someone is coming out the next day. So we know to keep our dog inside. We have no complaints of any service person that has come out other than occasionally the side gate has been left open and luckily we've noticed it before our dog got out.

Excellent job in my front yard. It is always in good shape and without weeds. For several years, I signed with the yearly program in which you care for all the chemicals to be added to my yard, and in consequence my front yard looks beautiful all year around.

There were initial unfavorable issues during the first three TruGreen applications. After many messages regarding service or product, a new service specialist was dispatched. Ryan (TruGreen) Specialist turned everything around, as he simply performed his assigned task in a very professional manner. Lawn property finally began to show improvement so it was not the product itself being applied, it was clearly not being done.

Your lawn specialists are extremely proficient and courteous and extremely helpful in answering any questions that I have at the time of servicing my lawn. Would recommend TruGreen to my friends and neighbors.

In the last two years, I have seen my yard gradually improve to green healthy grass. The weeds that once had taken over my yard are gone and the grass is green and lush. The best part about mowing my lawn now, is sitting down on my patio and admiring how good my lawn looks.

It has been 2 years now and my lawn is looking a lot better. The person that does my lawn is very nice and polite. He gives suggestion how to improve the look of the lawn. Very professional. I will sign up again for the service this year. We live in a 36 home dead end and he stops at a lot of the houses. Thank you for giving me the opportunity to brag about TruGreen.

The service was as dependable as clockwork, saving me the effort to know when to call to request another treatment. The treatments were highly effective too, although more so in my north-facing front yard than in my south-facing backyard. There were almost never weeds popping up in front, and a previous crop of weeds in back were well-controlled. It used to be I had to have the lawn mowed to cut down weeds more than to cut down grass, but with the treatments that was no longer an issue. My yard looked the best it ever had, especially in front, even though I used to put down fertilizer with weed killer regularly and take good care of it myself.

Still need to monitor the weeds on the right side of the house, but the rest of the lawn seems to be withering the weeds fairly well. The sprinkler adjustment has helped in evenly watering the lawn making it greener and competing with the next door neighbor.

When I'm working out in the yard I've had people who are walking or driving by stop and ask me what fertilizer I use to have a lawn look like a golf green. I reply TruGreen and I have worked very hard to achieve the lawn I have. TruGreen Technicians actually act like the lawn is theirs.

I am happy for the service provided. My lawn look lovely and service people are always prompt and polite. I do wish they would not call so frequently to try and sell me an extra service. If you email that availability to me, I can read about it and select or call you.

TruGreen's specialists are always polite, friendly and efficient. It only takes a few minutes to complete my specialized applications, and they always close and secure the gate behind them. Seldom as it may occur, if we feel another application is needed, they handle it without question.

Although I am not a customer I wanted to share my experience. Two weeks ago I called TruGreen to possibly become a new client. I spoke to Roy and he gave me a price for 6 rounds. He did explain to me what each round consisted of and I wrote it all down. I wanted to compare TruGreen to the program I currently use. Just today, I called again because I was still very interested and when I spoke to Jeff he told me that 2 of the rounds Roy mentioned were extras (grub control and lime)... He suggested that possibly I made a mistake.

I hired TruGreen around 3 years ago. I had a fence and gate installed and was still charged for the area that they could not access. I found it difficult to communicate with them about setting up a time to access the area behind the gate. I paid for the entire area even though it was served less than 4 times. Late summer I received a call about a promotion. I accepted and pre-paid. For some reason there was another account set up. The new account had a credit. The old account had a balance. I was unaware of the account split. I have been receiving collection notices since October. I called them the second I received the first notice and they said my balance was 0. The notices kept coming.

The people that come out to service our lawn are nice and friendly. They are also neat and professional in their work. My yard looks great because of your people doing what they do best. Keep up the good work!

As a customer who is particular about his lawn, TruGreen has earned my trust to provide the right service at the right time at a fair price with a plethora of services including fertilizers, insecticides, fungicides, weed and crabgrass control, and aeration. I was so satisfied with their lawn service that I also hired them to treat my landscaping.