TruGreen Lawn Care Reviews

I signed up for the service and paid nearly $600 upfront. After nearly 5 months of service, my lawn is still covered in weeds and is brown in color. I've contacted them multiple times about the issues as they have a "guarantee" for their service. A manager came out last week and stated that it was an easy fix. The lawn needed nitrogen. I received the general electronic call that a lawn care specialist would be here Tuesday for treatment. I was here all day and they never showed up. This has happened multiple times over the course of the treatment. When a technician does show up for an appointment, they leave a flag in the front yard and a followup email. I received neither. I contacted TruGreen and the agents (who are always friendly) said the technician left a note that the service was completed. In my opinion, this service is a fraud.

I am sharing my experience because I feel integrity is just as important as customer service. I experienced what I suspected on a prior yard application, the work was never done, the reason I say this is because no flags were put in the lawn indicating the specialist had completed the applications and no bell was rung. I also experienced a similar incident recently. I had called a few days earlier to inform TruGreen that although I did not see any sign of crabgrass in my lawn which was good, but I could clearly see crabgrass along the borders of both my front and back lawn. The Customer Rep indicated they would notate my account as such and send someone out to redo the application on the next visit which was yesterday.

I had TruGreen and cancelled it a couple of years back due to how bad their service is. A new manager named Tarra called me and somehow convinced me to resign a contract which I highly regret. Since day one every visit has been a lie or they overkill everything including my lawn. I finally had enough and cancelled it again for good. If you're thinking about giving them a try think twice. Their "technicians" are a bunch of cheaters who don't do anything or overdo it. They have ruin my lawn over and over again. These pics were taken today after the last guy service it. I cancelled my plan and they said they will not fixed what they did.

I think as a business person myself that I should not expect payment for service that I did not deliver. This not the case for TruGreen Lawn Care. Each time they said they fertilized my lawn the following week there would be more weeds on my lawn than any other neighbour - this is really odd because my lawn was always one of the 'best kept' in the neighbourhood. I called the company several times to complain - they would always come when no one is there - and leave another bill. It was clear to me that they were not doing anything, just leaving a sign and a bill.

Customer since 2006 and I am not sure why. Half of front lawn dies yearly and first they say brown patch. When I call back because more dies they are chinch bugs and finally when more grass is gone I am told they are grubs. GET IT RIGHT. I looked back at all services, since you can do this now online, and this happened yearly! Even lost a tree due to pests they are supposed to prevent. Downloaded Scott's "My Lawn" app today and will use that. My neighbors do not use TruGreen and have NO issues. I am the one paying over $1200 yearly and have the worst grass??!!

I had hoped to take the burden off and have someone come in and take over the lawn care for weeds and such in our yard and get that off our plate. BIG MISTAKE! I actually just got a letter from our HOA about our yard looking so bad and never got that when I was tending to it myself. I'm paying someone to treat it and I get in trouble with our HOA over weeds and brown patches... That's just not right! I did a better job myself and it was a whole lot cheaper. My husband did call and they said someone would be out and someone did come out but just did the exact same thing they always do or say they do, treat for chinch bugs. They have said that the past three times out and the grass just keeps dying. They also say we need to water, my yard is water logged from all the rain we've been having! Guess it's back to do it yourself.

I do not believe I should have to complain about the quality of service I receive when the quality of service/results of service are clearly visible to the technicians. Clearly if the technician fails to do their job and address the issues then the management of the company has failed to train its associates properly.

We are a Senior couple who now have the lushest lawn of our lives. Although yard cutting is provided by the HOA, our weeds and bare spots from long-term renters had to be fixed. Now, green, weedless, carefree and gated lane HOA is appreciative that our neighborhood looks immaculate. We are so glad we chose the very small investment that has made all the difference.

First time TruGreen came, a strong chemical was used in the driveways which eliminated all of the weeds. Monthly applications afterwards, weaker chemicals were used and chemicals were only used on detected weeds. When I complained, TruGreen Representative responded if we paid more money, they could use a stronger chemical. I paid for a six month service in advance. I was never told that if I wanted total control of weeds, I would have to pay extra. Representative was not cordial to me. Very disappointed in the service I have received.

We have had this company for years and if there is a problem they come back and redo the job again for free.

We subscribe to TruGreen on a case to case basis... means to us... we pay as a service or treatment is applied. We have very unfortunate experience every time they applied, so far about five times. We only saw the supposed "specialist" once. Their receipts always says: "I knocked on your door today, sorry I missed you." We have a door bell and we always try to see who is coming. One time we heard a bell, but before we can see the guy, he was already done without seeing him and even observed what he was doing. We wanted to show him some concern on weed control that was not effective but how, when we cannot talk to the guy? We called his office and thankfully came back. But he was mad, and told us he has 200+ customer and he don't have time to hear any complains.

Yard was over treated with chemicals - dead grass in the pattern of spraying! Called TruGreen office - get a call center - no response after three days. Drove to local TruGreen office in Savage, MN with digital photos of the yard. No managers just a customer service gal - poor thing has to deal with customers.

I spent the beginning of the week pulling weeds and trying to straighten out my yard with my son. After spending a week out of town, it is impressive what can grown in that time. With amazing timing Bill from Truegreen showed up yesterday 6/8/16 and asked to talk about my lawn care needs. What perfect timing that Bill had. Since I was busy with dinner and my honey-do list, I asked him if tomorrow would work. He suggested 1pm and I agreed. I used this site to find out more about Trugreen. I noticed the biggest complaint was the lack of follow through or doing what they say they will.

I purchased a year round package; TruGreen said they treated the lawn twice for weeds but did not manage to kill even a single one, so I canceled my account --the manager was supposed to call me but failed to do so and they charged me over $100 for the two visits. Do not use this company!

True Green should be True Brown and weeds. First of all no one from TruGreen comes out and inspects your Lawn to give a customized plan for your lawn. They also treat an entire lawn in about the span of 4 minutes. I continued to have weeds. On my fifth application I come home and see the same guy who always treated my lawn spraying my neighbor's lawn. I thought maybe my neighbors purchased the service and walked over to ask the technician if he was spraying mine next. He realized at that minute he was spraying the wrong lawn. Without finishing my neighbor's lawn he stopped immediately and started spraying mine leaving my neighbors half treated. He took around 3 minutes on my lawn.

TruGreen representatives Kimberly **, one "Dale", and a rather adamant and fearless Ashley (Employee Badge **) apparently believes that unless a customer has a fence, locked doors, and "no trespass" signs on their property any TruGreen representative can enter the premises, inspect and clip shrubs, and perform any "Upselling" marketing strategies at their whim; this after we expressed that TruGreen marketers and lawn care people were showing up without prior notice, without any prior phone calls, etc. One guy showed up in the neighborhood repeatedly pushing his marketing ploys in an extravagant Mercedes Benz, despite our telling him we were not interested.

This service was superbly performed. I was extremely satisfied with the Specialist's work (Romero **) and would recommend TruGreen's tree and shrub treatment to friends and neighbors.

Trugreen reps from Riverside set realistic expectations and the techs have done an excellent job of weed control as well as insect and disease control for my trees. We are in a drought and they deal with it effectively. This company provides excellent service.

I signed up for TruGreen with a gentlemen named Sergio. He told me to personally contact him with any issues I was having. I told them to use my west gate as I had dogs and keep the east locked. The first time they came out, they left a note stating "gates are both locked. Can't service". The next time they came out, the guy left my gate wide open and my dogs all got loose. I then noticed that they hadn't sprayed my boulevard so emailed customer service and after a week never received any call or email. I then emailed them again and stated that I would be cancelling their service since they can't even respond to a simple email.

Had to apologize to my neighbors for the pathetic service done on my yard from TruGreen/Scott's lawn care. I urge No one use them as they have slowly killed my yard, "ghost serviced" my yard putting the flag in the yard and bill on the door but never servicing the yard - camera footage proving this. I am in the midst of getting it looking lively again with another company and getting my REFUND! Negative reviews on any and every site I can as well as my hundreds of dollars needing to be refunded. Lawyer in the works and complaint to Better Business Bureau. Have a good weekend all.

I switched to this company this year. Had one tree spray service (that was fine) and a lawn service. I was told the moss control would not bother my dog who I explained is sensitive to chemicals. They do not seem to understand that dogs don't just tip toe thru the grass. He ingested some and became ill. I had asked a lot of questions first and assumed they understand pets if they are making such claims instead of telling you the products used (yeah try to get that information!). So I discontinued moss control from them and mid-summer asked them to fertilize and weed control the lawn which I specifically asked them to do while I was on vacation and the dog off site for a week. The weed control seemed to grow the weeds to hardier versions of their former selves. Only one patch showed any sign of treatment after 2 weeks.

My lawn has greatly improved since TRUGREEN started working on it and I am happy.

Tech submitted worksheets posted to my account showing service - was never here. You can't treat a lawn our size in 3 minutes or to put down the 3 different products he listed on sheet. Tech did not ring doorbell, leave sign in yard or statement on door because HE WAS NEVER HERE! I work from home so can see anyone who is here. This was reported but no one did anything about it. Second billing was submitted for a time when treatment would have had to occur during a driving rainstorm with lightning. Same thing - no statement, etc because NEVER HERE.

My only comment is the high cost for applications.

I've been a TruGreen customer since 2008. This afternoon I received a letter from their "in-house" collection agency requesting $106.46 for past due lawn service. I called customer service and spoke to Eric. He politely explained that since I set up a service plan it's my obligation to cancel before the next season starts. If the customer doesn't call they come out and start fertilizing whether you want it or not. He compared it to DIRECTV. If you don't cancel they keep billing you. Well, I get how DIRECTV can get away with it - people watch TV every day. But seasonal lawn service? He told me that the policy was explained on their bills and in their welcome letter that apparently comes out in February - who the ** reads that?

I arranged for lawn service and grass plugs but was also billed for tree and shrub which I did not order. After several calls to the local TRUGREEN office and the national headquarters, I was unable to get their mistake rectified. So I cancelled the service. No one from TRUGREEN tried to block my decision or prevented me from receiving a refund; actually a credit to the VISA card I'd originally used to pay.

I used this company for last 4 years. 1st year was amazing. After 1st year the service went downhill. Today my lawn looks like a junk yard, and TruGreen is blaming me for not keeping up. I paid the $3000 for my lawn but I believe they are nothing but scam. I won't even pay them $1 to take care of my lawn. If can stay away from these people. Also they will double bill you as well.

On July 7, 2016, I called TruGreen headquarters to request a cancellation of lawn care services. After 5 months of treatment my lawn had not improved. My weeds were green and healthy and, in fact, was the only part of the lawn that did look green. I explained that their weed and feed program was not resulting in fewer weeds as promised and that I saw no point in continuing doing the same thing. They wanted to send a supervisor out to evaluate my lawn. I had already waited around a whole day for just such a person who was suppose to come out. He never showed, called, or called to re-schedule. So I told her no, I wasn't waiting around another whole day for a no show.

TRUGREEN BAD Promotion!!! 5/4/16 1st application Weed and Feed. 5/18/16 called as no dandelions had died yet and the clover has become more widespread. 6/14/16 TruGreen came to re-service as nothing happened from the first application. 7/5/16 Called back again as the weeds have become bigger not smaller. I was told a manager would come out and check my lawn personally. 7/5/16 Called back again as no one had come out yet. 7/11/16 Called back again as no one had contacted me. Not sure what they are pulling, but, fearful that per internet logs, they are watering down the applications of the "one application" clients to get multiple applications service payment out of them. Agent said she would escalate to General Manager Carl **. 7/13/16 Manager Lisa ** (very rude) said they will not come out again as I am a "one application" customer, (imagine that). Said she would escalate to manager Carl **.

It's not everyday a women gets married to the man of her dreams. Now the dream of getting married at home is shattered, thanks to the poor quality of work performed by TruGreen. Thanks to Erin, Jason, Gary **, Laura, Tony, Gail, Tina and Connor who I have talking with and no shows from June 20 until today. I also spoke with two others by phone. All of these folks are a bunch of liars. TruGreen truly killed my lawn. A beautiful lawn in the beginning is now nothing but a pile of hay. If you love your lawn like I do, do not take a chance on a company that doesn't care about their customers. I do plan on filing a small claims against this pitiful organization.

BEWARE! I paid in advance to have weed control for my lawn. The weed application was done on 06-29-16. I called TRUGREEN on 07-07-16 to advise that weeds were not affected but instead thriving. I was promised that TRUGREEN would reapply weed control on 07-08-16. No one showed up and it is now 07-11-16. Also no one called or made any contact. I took photos of the weeds to the TRUGREEN office in Waukesha. No one called and the office staff seemed uninterested in my dilemma. BEWARE!

If you are considering hiring TruGreen for your lawn care provider, DON'T. I had a beautiful lawn until TruGreen was hired. Their customer service is terrible. Phone calls not returned, bills for services that were never rendered. When you are finally able to talk to a TruGreen "professional" you get lies and promises that are never kept. Hiring TruGreen to take care of my lawn was one of the biggest and most frustrating mistakes I have ever made. DO NOT LET TRUGREEN DESTROY YOUR LAWN!!!

TruGreen was very professional and cared about the customer. Very reliable and worth the cost.

If I could give TruGreen a rating it would be -10. Have been very dissatisfied with their service. Our yard has never looked as bad as it does now. The serviceman for the yard has been very condescending and treats us like we're idiots. My husband has been taking care of our yard for 25 years and has always looked beautiful. Because of our age we decided to try TruGreen. Big mistake!!! They're overpriced and don't accomplish what they promise! Don't waste your money!!

Great service. High quality products and courteous employees and technicians.

Very pleased with service. My lawn looks wonderful because of TruGreen.

Our lawn prior to using TruGreen was infested with dandelions and crabgrass. After 2 months of their service our lawn was and remains beautiful. Thank you.

TruGreen has been very reliable and informative. They made suggestions to me for the trees and bushes I have as well as my yard.

On 6/22/16 Trugreen employee Ronald ** came to my home to perform a service for weed control and fertilization. Being skeptical of his quality of work based off my previous experiences with him, I watched him from the time he arrived til the time he left. The employee never treated my home for weeds. He left the ticket summarizing his work which stated that he had. Essentially, Ronald is an unethical liar.

I love TruGreen before when I used them at my first home. When I built my previous home my yard was quite large and didn't think I could afford the service. Now I have a much smaller yard so I went back to TruGreen because I was extremely satisfied.

Do not pay by check, bank transfer ACH payment. Only credit card. Avoid frustration when you will get your continual monthly payment refund by disputing the charge on your credit card. Killed trees with tree service. Refuse to refund prepaid annual service after only two treatments which damaged my trees and grass. Most importantly I can only read a national conglomerate support line. There is no way to communicate with the Sterling office where their charming salesperson did an excellent of performing the TruGreen sales pitch.

Finally they paid attention to my problem after several phone calls. They did what they did ok but I hope they can pay better and fast attention when such problem happens. Thank you!

Memphis, TN: On top of other issues (4 severely damaged trees and plants), it has been confirmed that a 'make-up visit' a week after they say they did service (again, with proof they didn't) the man walks into the backyard, nothing in hand, turns around and leaves... 15 minutes later with NOTHING done. To add insult to injury, after having another contractor give an estimate, it says 1/2 the yard wasn't even touched based on the amount of weeds that clearly divided the property's growth. They are a waste of money at $72, coming every 3-4 weeks doing NOTHING as opposed to when we signed up at 6-7 weeks, which makes it cost us more money per year. STAY AWAY FROM TRUGREEN. By the way, Scotts Lawn was purchased by TruGreen. Best to hire someone local.

Took care of the problems I had.

I am very pleased with the service from TruGreen. My plants look much healthier and have shown many more flowers than ever before. Tony took the time to answer all my questions and gave some good advice on what I can do to help my plants grow healthy and strong.

They try and sell you on a personalized experience but nothing could be further from the truth. I never had any consultation on my yard other than on the phone with a corporate guy in another state. To make things even worse the "Technician" cannot be trusted to treat both the front and back yard. This happened early on where they treated my front yard and not the back but said they did. I was home to witness the first shenanigan. I called their main number and they convinced me to give them a second chance so I did. That lasted 2 treatments... I get home today and can easily see the granulated treatment done in the front yard but alas not a single grain in the back yard. I will say their products do work but that is not the issue. I simply cannot do business with a company I don't trust. If this technician is willing to lie about the work he does, what else is at risk in my yard and house?

We have been a customer for the last year with TruGreen and up until 16 June 2016 they have done an excellent job. After my last treatment on June 15th, we developed brownish stripes (9) in the front yard where they ran the applicator machine. You could see the tracks of the applicator and between the tire tracks, the grass turned brown. The rest of the yard was fine, except for the nine tracks.

Our trees look better since starting with TruGreen. My only complaint was a 0600 start time.

TruGreen finally delivered on the lawn aeration about two weeks ago. I have had several discussions with various levels of management at TruGreen - all have been positive since I contacted the CEO of the company. My lawn does look better than it has in a long time. I'm taking a wait and see attitude with them right now. They have given me cell phone numbers of the local manager and the regional Manager should I need to call someone about the failure to deliver on what was promised. All the technicians who visited my house when I was home they were very nice and did what they said they were going to do.

I would not recommend TruGreen Service at all. I have had four delays as well as an application which was only done partially. It has taken me 10 phone calls to ask when it will actually happen. Customer Service has been great but the field office in this area has been awful. I have asked to have it done on a specific day due to my schedule, customer service has tried to make this happen but have not been successful. This is the second time I have tried to use them and this is the 2nd time I have been dissatisfied. I will never go back to them. THEY ARE NOT RELIABLE...

My lawn was a mess before I hired TrueGreen, now it looks so good it's filling in, it's green & less weeds. Big difference. Todd is very helpful.

I purchased a summer lawn care package from TruGreen to control my weeds and dandelions, as well as to fertilize and enhance my lawn. I could not complete the work this summer due to a healing repaired broken shoulder. Each time TruGreen completed an application, the lawn seemed to burn. At first I thought maybe I was doing something wrong. I spoke to one of the techs to make sure I didn't need to immediately water after an application and found I was to do nothing after an application.

My yards are in better shape right now.

TRUGREEN keeps me informed of the day the specialist will come. Specialists are efficient, knowledgeable and courteous. My yard is gorgeous. Highly recommend them to friends. My son has used TRUGREEN for a few years and recommended them to me. His yard is also beautiful.

TruGreen is a very worthwhile service if anyone wants a beautiful and thick and weed-free yard.

Signed up for the annual irrigation service (4 quarterly visits) with the understanding that two wires would be traced and hooked up to valves currently disconnected, and 3 of my 6 valves would be located. I also had one zone w/ low pressure. After each of the first 2 visits, the tech offered other solutions to hooking up the disconnected two zones (adding a separate battery powered timer and adjusting other zones to spray shrubs which resulted in lawn getting insufficient water). Finally, on third visit, he brought the wire tracer but was unable to trace the specific wires, and claimed they are not in the ground (I can see that they exit the garage and go into the ground outside).

Tree and shrub service with fertilization. Service is good. But you don't always come on the day you have scheduled - even when the weather is good.

If you're in the Hudson Valley and want to use TruGreen lawn or shrub care you in for the worst service in America. There has been problem after problem and management does not care. I cannot get a manager to call me. They have been on the phone for hours trying to get support. No one deserves to be treated so unprofessionally.

We had contracted them to do 7 applications to our lawn this year and paid in full. They came and did one application on April 16th and have not been back since. Every time we call they tell us we are on the list for later that week and have changed the date 5 times. And still it is not done. We called to cancel. Now they can have somebody out today. Yeah too late. Yet 3 neighbors' lawns were done in last 3 weeks. They could not come across the street to do ours.

When you have a service problem with TruGreen services, just call them and they will send someone out to correct the problem. They are always courteous to the customer.

TruGreen service has been excellent. When I purchased my house in 2012, condition of the lawn was pathetic. There were lot of weeds and crabgrass. Today, we have lush green lawn with ZERO weeds/crabgrass. In true essence, TRUGREEN has made our yard GREEN again. Love it...

I wish I could remember the name of my lawn care specialist - he deserves to be singled out. He's always polite, professional, friendly and knowledgeable. I usually greet him in the yard with a couple questions - like what kind of grass is this part? Asked, so that I know what kind of grass seed to buy for a couple bald spots. He always knows the answer. He always tells me what service he is providing on that visit. He will caution me if he's put something down that needs to be avoided by my dog for 24 hours. I have complete confidence in him.

We were desperately looking for a company to help us diagnose & treat the lifeless backyard & part of the front yard lawn. After trying couple of companies with no success we decided to clean everything & put new sod. Before taking this drastic & expensive approach I came across a sign & contacted the company. TruGreen came to the rescue. We couldn't be happier. From the people that pick up the phone all the way to the agents that actually do the service, we are completely satisfied with the professionalism and knowledge they've shared. Our yard is so beautiful. I only wished we had a before/after photo to share with people. We are very happy customers.

TruGreen and their specialists are exceptional and I have one of the most beautiful lawns in the neighborhood because of this fine company and their employees.

After 2 services to kill weeds in the gravel and grass, they are still there! The same exact weeds... brown on top, green and still strong at bottom. Called and they don't guarantee their service until 4 services. Roundup kills weeds in one app but yet theirs doesn't?! They suck! Don't use them! I'm mad after $125.00.

Devon has always taken care of any problems we have had with our lawn. You can ask him any question and he has the answer. If it were not for him we probably not stay with TruGreen.

Very pleased with the service that TruGreen provided and would highly recommend them because of the major difference in my lawn appearance since their services.

TruGreen has save my lawn and the dividends pay out with every glance at the yard. I was really frustrated to make it all work but the TG plan is really quite successful. I have recommended them to all my neighbors.

The technician arrived on time, performed the task, looked over the lawn and left us a note re: what he did and what may need to be done.

I have had TruGreen for over 12 months. Absolutely worthless, technicians rush through the service and on to the next lawn. My grass looks no better than it did before I started. Needless to say I will be canceling my service.

Spreading weed killer and grass fertilizer.

Our service team is very professional and does a great job.

Yard looks wonderful. So much better than in years when I did it myself.

Bob does a great job. Keeps the lawn looking good. Friendly.

I left TruGreen several years ago and went with another company. Big Mistake. Their "specialist" appeared to just go through the motions spreading whatever and when asked a question just shrugged and said it was best to call the office. I remembered your technician Mr. John ** (hopefully spelled correctly) and here I am back again with TruGreen. John has been and is today my technician and is more than qualified in the application as well as the presentation of the various services TruGreen offers. I am a retired engineer/supervisor for the General Electric Company and if he reported to me, I would promote, or create a position, for him to personally interact with TruGreen customers and get him off the truck where he could hands-on supervise your various technicians throughout your service areas. He is more than an asset to your company and should be appropriately recognized.

I have to warn others of my 2nd year experience with TruGreen. I'm only talking about my area that's treats the lawns which is in Upper Marlboro, MD. I only received one treatment for weeds since I had signed up and they never would come back for the next appointment. No matter if they had an appointment day or not. They would not show up. I constantly had to call to find out why they are not showing up! I don't know why I resigned. I thought it was going to be better or maybe had new management or something and I had got this good rate so that's why have it one more try. But the same thing that happened last year 2015 is happening again in 2016. Now we're really behind in treatments. We're trying to follow their program for a weed free and green lawn and they're not even following it. It's the craziest thing ever. 1 treatment since the season started and here it is almost June.

Great service and high quality by a trusted company.

Yard looks good but a few dandelions near the fence and sidewalks.

My lawn looks green and healthy with TruGreen and the grub problem is gone.

Some improvements needed.

TruGreen and my specialist has done a superb job caring for my lawn. Where I had all weeds at one time, now I have a beautiful lawn.

The service technician, Jamie **, is very thorough and completes his tasks with great care. We are very happy to have him as our regular provider. The TruGreen products are also doing the job. We are pleased.

Truegreen, you will like it! My yard gets so many compliments. The service is timely and the cost is reasonable. Service received is efficient. Our service man is courteous and very knowledgeable.

Over the 2 years doing business with you my lawn has greatly improved. Still work to be done to get it where I really want it. Golf course approved.

After years of damage and total neglect, our yard is the envy of the neighborhood! Since we began using TruGreen, the service card was left to explain what services were completed. Anthony also explains what services he will provide and the effects they will have on our yard in the near future. And, while we are so pleased with TruGreen's services and providing us with our own "TruGreen Lawn Sanctuary", one of the most important reasons we are pleased with our TruGreen service is how Anthony takes the time to talk about how our yard is his "Baby" and "Work of Art".

This service weeds, feeds, and sprays for extra hard weeds like wild violets and creeping Charlie ivy. We love all the workers that have been to our home in the last 2 years. They're all very personable, nice, and truly caring. They have all done their job thoroughly and to perfection. We have never had a problem with this company or any of its employees. When employees get promotions, the workers they are replaced with are just as nice and knowledgeable.

2nd year using your lawn care services and our front/back yard has never looked better. Thank you.

Lawn always looks good. No weeds or dandelions.

TruGreen does a great job, even more, it's their technicians. If you are lucky enough to get Duane **, you will understand.

Good service, should always get good ratings.

How these guys are still in business with their terrible customer service. First of all, they never even showed up after I had an "appointment" and waited the entire day. I called in and complained and they said they would take care of us and sent a "manager" out the next day. He called me and said he looked at our lawn and it needs work (no kidding, why else did I call them) but that they "aren't miracle workers". This was beyond rude and they clearly didn't want my business so I went elsewhere. Apparently their competitors are miracle workers because they got the lawn just where I wanted and needed it to be and they were really nice.

Every aspect of the TruGreen service has been exceptional. The service personnel have been informing and show they care about our results.

Our TruGreen tech is awesome. My lawn looks amazing. I have people compliment me on it all the time. I have no weeds, crab grass and the dark green color shows off our healthy lawn. Our Tech is also very honest. He sprayed one of our bushes and offered to pay for it. It didn't kill it but most of the time we are not home when they service the lawn so we would have never known. That kind of customer service adds value all on its own.

Mike ** rang my bell, introduced himself, and told me he would be applying fertilizer to my lawn. He asked me if I had any questions. He was polite and did his job. My neighbors compliment me on having a plush, green lawn.

I recommend TRUGREEN as a number 1 service for anyone who enjoys a great lawn and tree/shrubs service. If you want the best service go TRUGREEN.

Renard **, my TruGreen Specialist is the "best of the best." He always knocks on the door, checks to see if I have any concerns and reviews with me what he is going to do that day and what I should expect after the treatment is completed. He knows what he is talking about which can be seen in the beauty of our lawn. We appreciate his care and maintenance of our lawn.

My lawn looks much better after just 8 months.

I had the pleasure of speaking with my TRUGREEN serviceman today, Jonathan **. He was exceptional in that he was extremely polite, informative, courteous and addressed all my questions efficiently. He was very knowledgeable and I was very satisfied with his overall performance. I would highly recommend this company to anyone trusting that all their employees are as well trained and devoted to their work. Great job Jonathan!! Keep up the good work!

Being very busy, I'm lucky to find time to cut the grass every week, let alone do all the treatments necessary to maintain a nice lawn. TRUGREEN affords me the opportunity to have a nice lawn and all I have to do is keep it mowed! I despise weeds and it is just awesome not to have any in my yard! Could I do it myself? Yes, but my time is valuable and limited, so TRUGREEN helps me multi-task!!!

I appreciate the timely service given by the TruGreen team. I have seen significant improvements in the lawn since TruGreen first began treating it, and this has also freed up a lot of my time so that I don't have to worry about all of the particulars of lawn care. TruGreen's team is usually good about contacting me to let me know when service will take place, the technician will always knock on the door to indicate that work is about to begin, and notification about any billing is immediately available so that I can reconcile the cost of service with TruGreen. I like the ability to pay online instead of having to mail a paper check.

My lawn and shrubs look wonderful due to the regular care from TruGreen. I love the beauty of my landscape around my house but can't physically take care of it. TruGreen does that for me and at a reasonable cost!

The new technician is excellent. He works very hard and covers every corner.

Looking good!!! Second season and yard has really came into it.

Service was on time, clean, priced right.

Recently TruGreen serviced our yard with the regularly scheduled maintenance. Our yard looks great. We always received feedback as to the condition of our yard and recommendations.

Satisfied Customer. Very happy with the condition of our lawn. It is the best it has looked in the 5 years we have lived here.

I was dissatisfied with the initial application since zero weeds died, but instead thrived. They came back and reapplied. Several months later, the weeds are still growing, the crabgrass is going wild. All I got to show for their many visits is a wrecked vehicle (since their driver side swiped it) and a live oak that is dying since their last application. Very disappointed in their promises vs. what they actually accomplish.

The grass I want in my yard does not green until late in the year. I was having trouble with unwanted grass and weeds in my yard and called the number on the website. I was pressured to set up bill pay and declined. I requested that someone come out and talk with me about my lawn before service. I was told this was not done that I could only talk to the person I was talking to and the information would be given to the service person. I requested afternoon and made sure I was on the property and could keep my pet off the treated lawn. I showed the service person the unwanted grass and the weeds. He said he would take care of it. He applied fertilizer and weed killer. I paid the bill he left via mail. The fertilizer caused the unwanted grass to explode. The weed killer did very little if anything to slow the weeds. I waited the required time to call back and complained. I was told the service person would be back out apply weed killer only.

Very pleased with results. My lawn looks noticeably healthier. Very friendly service specialist.

When someone takes pride in the work that they do it matters to me! That reflects on the company as well! The specialist was very confident he could get my lawn to look the way I wanted! He did that and more by answering all of my questions! Thank you Zach for your patience and expertise! My lawn looks nice!

When we moved in about 4 years ago, the yard was in poor shape. In fact we probably had more weeds than we did grass. Now, we have one of the healthiest yards on the block and we are proud of our yard. No longer the shame of the neighborhood!

My lawn looks great. Service has been very satisfying to date.

Job well done. Polite and professional.

I had been using TruGreen now for several years, and the lawn is everything I expect it to be! I have a carpet of beautiful weed free grass! Anytime I have an issue with weeds all I need to do is call and the problem is resolve. The price is reasonable and it saves me time in doing this myself every 4 weeks or so. Thanks TruGreen!

Wonderful job. My yard is looking greener and healthier. I stopped for a short time and the weeds grew rampant and I knew that I had to call TruGreen and get you back.

I called TruGreen because they had made an application a few weeks ago, and I thought I had crabgrass. The lady that answered the phone was understanding and said that someone would be out within three days to fix the problem. I was working in my yard when the TruGreen Specialist, Chris **, arrived. He asked me to show him the crabgrass. What I thought was crabgrass was real grass with seedlings. Chris was professional, helpful and polite - a very positive member of TruGreen.

Even though my lawn is not the best around I value my TruGreen experience. There are not any weeds or anything to make what we have unsightly. I value the relationship with TruGreen. Most services just come and go to get their time in but my TruGreen rep works with me to get the best out my grass. Thanks guys.

Happy with your service.

I used TruGreen for 2 years over a decade ago. My lawn went from a few weed that I didn't know how to control, to a yard full of weeds and the worst lawn I'd ever had. They would come out well behind schedule, and I even caught them driving up, putting their sign down and leaving without doing any work. I actually played ball with a manager of a different branch. Through this I learned that TruGreen was extremely good at excuses. He could always come up with great ones. So I paid quite a bit of money for some very good excuses.

The front lawn is very green. I have it mowed by a landscaper every two weeks at 3" per visit. It is looking extremely well. Weed killer was applied to the back and side lawns. The weed killer is doing its job as the weeds are not growing. I did fail to ask when another weed killer would be applied. I would like an answer to this question.

My grass is the best on the block. Looks beautiful. The service man very professional and rings my bell upon arrival and if I have any questions he will answer them. He also tells me what he will be applying to the grass during his service call.

I have used TruGreen Lawn and Tree and Shrub services for several years and have been very pleased with their service that I have received. The technicians that I have interacted with have been courteous and have always ask if I have any unexpected needs that they can service.

I am not sure if this complaint is the end of my story. I had the company come out and apply the product to the lawn and, on the second day after the service I had brown grass all over my lawn in both the back and the front. I called, spoke with a customer service rep and said the company would send someone out. They did, the tech took responsibility for the problem. I took pictures before the tech came out and put grass seeds out and, told us to water every day, which we did, the problem only got worse because the areas are now larger than before they came out to put grass seed on the lawn without any soil or taking up any of the dead grass. I just tried to call today but the office is closed. I will however be following up on Monday 5/9/2016 and hope that the company does the right thing with our lawn because it is a mess. Looking for great customer service.

Very happy with my lawn specialist, very helpful and professional. My lawn looks great. Thank you TruGreen.

All the work done on my lawn has been great. I have no complaints at all. Thanks for all the great work.

The sign in the yard may be advertising, but it also reminds me as an older, forgetful person, that they have treated the lawn, so pets and kids should not be on it. I love the fact that when I come down my street from **, that my lawn is the greenest on the block and looks very healthy with no dandelions.

I had two new homes constructed in Warren County, NJ since 1996. TruGreen through its professionally trained, experienced, and knowledgeable Application Specialists, and a lawn care program tailored to our lawn, quickly turned lawns full of weeds and limited grass into one of the top 5 most beautiful lawns in each subdivision. TruGreen's customer focus, responsiveness, quality applications, attention to any problem spot, have directly resulted in a green, healthy, generally weedless lawn, having the appearance of a green smooth carpet and golf course turf. Well done TruGreen!!!

Great company to do business with. They get the job done, and they keep coming back until you are 100% satisfied.

My technician is class "A".

I pre pay and don't like that you send me a bill and I have to keep calling to get it taken off.

Knowledgeable and professional techs! Always willing to answer questions about my lawn, trees and shrubs. I have receive numerous compliments on the appearance of my landscape over the many years I have been with TruGreen.

Better Communications. The automated telephone menu accurately informs a customer when their next scheduled lawn service will occur.

My lawn is looking especially good this year. I have come to rely on TruGreen to keep my lawn one of the nicer in my neighborhood. They have not let me down.

We've been very please with TruGreen. Michael ** is a knowledgeable and personable technician and he is very eager to do a good job.

Responsive to requests and recalls. Reasonable pricing. Good service tech.

All is good with our lawn. Thank you.

I have high regard for the specialists who serve my property. They are knowledgeable and express sincere concern for doing an exemplary job.

Service is done professionally. Some dandelions scattered throughout the lawn and also some broad leaf weeds.

TruGreen does a great job of servicing my lawn and keeps looking wonderful.

I have always found my lawn looked and does better when I have TruGreen take care of my lawn.

Recently I called TruGreen regarding an area of our yard that had been missed in their previous treatment. They came back out quickly and responded by re-treating that particular area.

I appreciate the service. The lawn looks great. Green, and virtually weed free.

Am happy with the service that I receive from TruGreen. My lawn is very healthy, green and free of weeds. I appreciate the automated call that I receive to remind me when to expect the specialist. The specialist always ring the doorbell to let me know he has arrived. He informs me of the type of treatment and make recommendations for the care of my lawn. The specialist is always friendly and professional.

Multiple treatments customized for our lawn and applied at the appropriate time has our lawn looking fantastic. The specialist always comes to the door to describe the objectives of the current treatment and the projected results.

We moved last year into a brand new home with a new yard to grow. We had several issues with weeds and thistles. A TruGreen representative came to our neighborhood and we signed up for several treatments. Since we have been treating yard we can really tell that the treatments have helped a great deal. No thistles or weeds and grass is looking thicker. The only problem is that we signed up for auto pay and since we are on a limited income (retired) we don't have a set schedule of when they come to treat yard. It would really be nice if when you sign up for several treatments throughout year that a schedule be set up so you know exactly when they will be coming and you can be better prepared for payment of that treatment. We are on auto pay but still need to have a schedule of when that treatment will be. Other than that we are completely satisfied with TruGreen.

Overall I've been pleased with my lawn service from TruGreen. I've found if I'm not pleased and I call them they respond to my complaint to get it fixed.

When I purchased my home a little over a year ago the yard was in pretty bad shape and not much to look at. Signing on with TruGreen has helped me get it healthy and expanding through the yard. Timely services and follow-up, phone customer support is great and I am totally satisfied with the service.

TruGreen seems to be concerned about the appearance of my lawn.

We are having issues with a certain area of our yard and I was talking about it with the technician. He said he can't help at this point, but he was very nice. I wish the technicians that have been coming out for our treatments would have noticed the problem and done something about it before it was too late. But, overall, our lawn looks exceptional, with the exception of one area. Compared to last year when we started using TruGreen to now I am exceptionally happy. We actually have a lawn instead of weeds.

Richard ** consistently does a good job. Always greets me with a handshake and a "how goes it". Informs me as to what he is putting down and cleans up after the job when needed. Makes recommendations re: watering, etc. Good conversations.

I am pleased with the appearance of my lawn.

TruGreen is rated a 5. I don't believe you can be rated higher. The 5 represent excellent, thank you TruGreen.

TruGreen offers a service with professional staff who work on schedule and produce excellent results. This is about our third year with TruGreen and we plan to continue.

Lawn is looking good. Specialist was friendly and attended to my need for wee and bug control.

This is our second year with TruGreen.

Matt ** is a credit to your company. He services my trees and shrubs and does a great job. He is polite, very knowledgeable and takes time to answer all my questions.

TruGreen was been treating my lawn for several years. I have to look very hard to find even the tiniest weed. And it is the darkest green color on the street. Our representative who performs the service is very courteous and stops by to say hello and tell us what he will be doing on this visit. I highly recommend TruGreen for anyone's lawn.

Best lawn we have had in over 20 years!

Darryl ** is an excellent technician. Always friendly and always asks if we have any questions. We like him. He is a good employee.

Keeps my yard green. The greenest on the block. Still have a few weeds to get to. Still have some bare spots to address.

Lawn looks great.

This is Year "2" as a TruGreen customer and I would say that my technician Bill ** and Manager, Patrick my go to local contact servicing Centerville MA have met my every need and the results of choosing TruGreen go beyond my expectations for results in customer service, reliability and magnificent results... I have received the admiration of my neighbors commenting "you have the best looking lawn already and the season hasn't really begun." I have been pleased to write a positive comment after each visit since day one of 2015 to express my appreciation for the outstanding services and the beauty TruGreen has brought to my property.

Good people to deal with.

Fair prices, excellent service.

I like the way your way of improving survey system. Keep up the good work.

Very pleased with my lawn. It is thick, very green & weed-free.

As far as I'm concerned TruGreen does a great job. They are very pleasant on the phone & also when they come & do my yard.

This company is truly outstanding!! The entire team that came on time, each service date provided efficient, friendly, informative professional solutions to improve our challenged lawn to the most beautiful, green, and healthy lawn in our entire neighborhood of professionally groomed lawns. The pricing is fair and affordable, and results were steadily above our expectations!! The follow-up and attention to detail was outstanding!!

Excellent service from your company and I have recommended many families. Thanks again TruGreen.

I had used them for three years and still have crabgrass. Recently I was unemployed for a year and decided not to hire them for the current year. I did not respond to any of their current year solicitations or sign any documents allowing them to treat my yard in the current year. They showed up when I wasn't home and treated my yard. They are supposed to call first but didn't. I sent them an email discontinuing my service after they showed up without my permission. I got a bill for the unapproved and unsolicited service and when I called to tell them I wasn't going to pay for a service I didn't order, they said because I ordered it three years ago, it was renewed automatically annually even though I cancelled the credit card on the account and nobody called before coming to treat my yard.

This is Kathleen & Carroll, & we LOVE TruGreen. Everything TruGreen & your specialists do is absolutely amazing. LOVE the products & their expertise. The quality of service & results are truly wonderful. We are so grateful.

Juan is the guy I want ALL THE TIME!!! He respects my property and plant life and always seems to be in a pleasant mood. He always tells me what he is doing and why he is doing it. A+ service with 5*****s.

So Far So Good. My lawn looks great.

This is my second year with TruGreen. My yard is remarkably improved. I may have the best yard in the neighborhood except maybe other neighbors using this same service. The guys show up and take care of my yard. If I have a question they are very friendly and answer my questions professionally.

Very knowledgeable about his work.

Good job! My yard is looking better and some neighbors are now trying to catch up.