TruGreen Lawn Care Reviews

The serviceman always shows up on schedule accept if weather permits, but there is always a call to let us know that weather prohibits the service. The door bell is always rang in case communication (ONSITE) is necessary. The grass is green, the shrubs are radiant. The mosquito application is a great defense and after the application, we see some change in flying insects.

TruGreen has improved my lawn 200% in the last three years. It has fewer weeds, is greener and is filling in the bare spots nicely. They have responded to every inquiry with accurate and detailed instructions. I would highly recommend them.

I'm pleased with the service I'm getting and the yard is looking better. Cody ** (my technician) and Robert Salyer are very nice and professional. I have one area that needs iron and I have asked Cody to add more his next visit. I still have some trouble areas, but I expect them to get better with the great support from Cody.

The specialist gives us a written detailed report concerning our lawn which is good to know what is going on.

Well after my first Application my grass started to look better. It’s greener and thick and the patch are starting to disappear. Can’t wait for my next visit. Can’t wait until my grass is fully healed so we can enjoy the outside again.

This is our first season with TruGreen and two treatments in, we are impressed. The weeds are dead or dying and our lawn is beginning to look healthy! Richard, our tech, is knowledgeable, efficient, and gave us recommendations that we plan to follow to get the best possible results.

I had a problem with weeds after a recent application of fertilizer and pre-emergence. I mentioned this in response to a survey by TruGreen and was contacted within one day by TruGreen saying they would remedy the problem within the next few days. They did as promised and did a great job getting rid of the weeds.

Service ideal and the service agents have done a good job overall. If I had a recommendation it would be that at least quarterly you would have the opportunity to personally speak with your agent. Some type of interaction would make things much more personal.

We moved into our house just under a year ago and more than halfway through the treatments schedule. Even with the few treatments given so far, my lawn looks incredible. The reps are very thorough and make good recommendations. I would definitely recommend this company for lawn care.

TruGreen takes care of our lawn, trees and scrubs. Our foliage clearly looks better than our neighbors that don't treat their lawns and plants. It is an investment into our yard that is well worth the expense. They have great techs, and stand behind their products. I got the aeration done last year, and can see the difference. I highly recommend TruGreen for your lawn and trees.

I like that I receive a text that the tech will arrive soon, and then a call from the tech. I couldn't be home when he was here but he sprayed the perimeter of my home, detailed what he did on his report, which was left on my front door. Very professional, and appreciated!

Placed down fertilizer and crabgrass preventer. Steve was very pleasant and knowledgeable. My lawn was analyzed and l suggested we consider placing down organic compounds for specific lawn problems. Presently, my lawn is filling in very nicely; however, there are many ants and mosquitoes. So, l am going to contact TruGreen soon about this matter.

I have had TruGreen for about 4 years. Other than a few mix-ups early on I have been pleased with their service. My house is rented right now and I chose to keep service so my yard remains nice and not full of weeds.

I have only had 2 of my 9 applications so it’s too early to see results but I can’t wait to have a nice green lawn. I was able to talk to the last Tech that was here and he answered all of my questions and was very professional.

Many thanks to Tyler ** for his application of weed control and fertilizer on my entire lawn. Before the work was done, Tyler explained to me exactly what he was going to do, and how to best care for my lawn afterwards. I have been VERY satisfied with the service from TruGreen!

My lawn was mostly weeds in the front. We had a little grass but not much. By the second spraying, most of the weeds were gone and the grass is starting to fill in. By this time next year I think my lawn will be gorgeous.

In all, we are very pleased with TruGreen services. We have been with them four years or more. Employees are very effective, friendly and thorough, which is very too pleasing. We plan to use TruGreen for many years ahead. Thank you, TruGreen.

Excellent knowledgeable service!!! The service was professional, outstanding, and more than one would expect. An outstanding product with excellent results. Five stars!!! I would definitely recommend TruGreen to anyone looking for a great lawn/yard. TruGreen is number 1.

Very pleased with the techs who service my lawn. They are professional, knowledgeable and customer oriented. I would highly recommend their service. I have used TruGreen for several years and have not been disappointed. The Techs are always willing to offer suggestions on how to keep my lawn beautiful.

I have used TruGreen for at least 3 yrs and I can see a big difference in my yard. My Zoysia grass has spread greatly and will soon cover my entire yard, which makes me very excited. I have also been very happy with the mosquito treatments.

The service technicians, Steve ** and Chris ** are totally professional and knowledgeable especially Mr. ** answers all my questions and gives me helpful tips for my lawn. You people did well with these two technicians. I am beginning to see a difference in my lawn, just need a little break from all of the rain. This is my wife and I’s first summer here in NC, quite different from Michigan. Thank you, David **.

It wasn’t until my call to cancel my entire service when you finally got an aeration scheduled. The tech did his best to squeeze me into one of his 20 lawns that day. Showed up after the service window without calling me and rushed it so bad probably only half of my yard actually got punched. Damn near destroyed my fence in the process. I will not utilize your aeration program again.

Very professional and polite. The gentleman explained everything to me and answered every question I had. Very happy with the results so far. I also have the tree and shrub treatment and very happy with the professionalism and prompt service.

We were on the list to have our 2nd fertilization done and they called a while back and they still haven't been out yet. We realize there has been rainy days but it's been since March 20th (our last visit) and usually they are on top of things. They said initially it would be May 14th and they didn't come then I called and they said this week and tomorrow is Friday and still haven't come yet. We spend a good amount of money on your services including extras like aerating and overseeding and other extra services and we seem to have been put to the bottom of the list. We like the service and hope they get out soon. Thank you.

We have been using TruGreen for many years. First in mount Vernon where we lived for many years, we had so many weeds in our yard when we first moved there and TruGreen was amazing! When we left Mount Vernon we had no weeds! As we rented for a couple years we took a break, but as soon as we bought another home we had TruGreen help us get our yard in order. The only drawback is, our neighbors do not use TruGreen and their weeds keep coming on over... I do wish I could get the neighbor on board.

I have met with two different specialist, Matt and Ben. Very professional. Explained what they were doing and the process. Lawn looks good and weeds are under control. On the three applications so far, care has been taken and we appreciate their efforts. We have recommended TruGreen to several of our neighbors.

A few weeks after the initial lawn treatment, I noticed that the crab grass and weeds were very much still present. I called TruGreen and they were very polite and responsive to my concerns. They set up another appointment and their technician came out a few days later and put down a second treatment. It made a big difference and has helped to transform my lawn into a more vibrant and lush one. It looks a lot more healthier than I could have done. I was pleased with their concern and quick response to my needs.

Have always had a great experience with TruGreen whether it's on the phone or on the lawn. Always express to everyone they need to go with TruGreen. Thanks for a weed-free green lawn that the family loves to play in and enjoy.

I tried for years to get my lawn looking great, but just didn't have that magic touch. I decided to call TruGreen and they turned my lawn around in just two treatments!! The cost has been fair, and I now no longer have to worry about it anymore!!! :-)

The reason you did not receive a 5 is we are still working on issue. Kevin ** is working on the issue and is doing a great job trying to eliminate the weed issue at both my homes here in Talavera Subdivision. I also had an issue with your tech Ryan who is now doing tree and shrub. He is terrible and Kevin is trying to remedy. The people Kevin has picked Terrance ** and Antoine ** are quality techs, but I do not always get them. See if you can fix that.

I am satisfied with my service. Although I’ve had 2 treatments and I don’t see that noticeable of a change quite yet. In fact, my lawn looks almost identical to my neighbors who does not get theirs treated. I think the weeds will eventually go away but my concern lies with the fact that I still have a lot of dead/brown spots. I hope over time this will improve. I especially like the app to show how many services remain and that I can view a pdf version of the visit report. Very clean and useful app.

This has just been the beginning for us but I’ve seen extreme results in the backyard and rapid grass growth! Looking forward to seeing how the front turns on in the next few months. We had very little of zero weeds and after one spray for the mosquito we have seen a lot less in just a short time.

I’ve been a TruGreen customer for over 8 years and my experience has been mostly super positive. When I’ve had issues they have always addressed them promptly keeping my yard in very good condition and mostly weed-free. Currently, after the rainstorms the last couple of weeks and the recent fertilizing, I’ve noticed an increase in the amount of Nutsedge infiltrating my lawn. I will be contacting them promptly to address the situation. I’m well aware that it is challenging to control but that’s why I contract their services. I do highly recommend their services!

Very happy with TruGreen's service and results... Lawn is plush and green and weed free... get six treatments per year and well worth it. Thank You for the great service... I've been a customer for over 20 years and never had a complaint!!!

The work order form says they knocked on the door or thank you for talking to me today. Well we were here but no one rang the door bell or knocked on the door. We didn't know they were here until we saw the tech treating the back yard. He left without talking to us at all. The treatments seem to be applied very good.

My applicator Chris ** does an excellent job. Unfortunately, the national TruGreen reps continue to mess up my application date after I had specifically scheduled a specific day with the local TruGreen people (in Hagerstown, MD). The national TruGreen reps also botched my initial visit, and took them 4 tries before they finally got my lawn plan via email. Please let my local TruGreen people work with me and keep the national reps away. Thanks! Chris ** & Hagerstown, MD office gets 5 stars, national TruGreen 1 star.

TruGreen is very timely and efficiently with their service. Their products and technician combine to make my lawn truly green, all the while saving me some “green $$$”. I would definitely recommend TruGreen to anyone that wants a beautiful lawn.

We got off to a bad start, but things are starting to turn around now. Overall satisfied with the outcome. My grass is greener and fuller than it has been in a long time. With all this rain, I may have to cut twice a week.

Lawn has improved dramatically since we changed to your lawn service. The weeds have greatly been reduced and the yard is nice and green. Also most of the St. Augustine has filled in where we had bald spots. Thanks TruGreen.

We have been incredibly happy with our lawn care service for years! The lot next to us was an empty lot of weeds for our first 11 years here and TruGreen was able to keep weeds from our yard! Love the service, love the cost!

My most recent lawn service from TruGreen was pleasant. The lawn guy knocked on the door and explained what he was going to do, applied the fertilizer, cleaned up and left. I would have given them 5 stars but I think they are overpriced.

If it weren’t for TruGreen my lawn would be a complete mess. It is refreshing to have great customer service and excellent results! Thank TruGreen for making yard work fun! I would recommend TruGreen to all. It has truly been a wonderful experience. Bravo!!!

Once again we were impressed with the technician you sent out to service our lawn. This is the second time this year we had an opportunity to interface with your technicians (two different guys). They were both knowledgeable, friendly, and accommodating to our somewhat special need. Thanks much. Keep sending these quality guys. To us, they are the face of your company.

Very responsive to issues and re-application. Lawn has never looked better and gets better and stronger every yr with TruGreen. Product and service is very good value And highly recommend using TruGreen for lawn as well as shrubs and trees.

I like having all the services from one provider because it simplifies maintenance and billing! It also helps to get services when they are needed, since it takes the guesswork out of things. I also like their Auto-Pay program.

I have used two other services in the past. This is the first time that the lawn is virtually weed free. The grass is slowly growing into the bald spots. Hope it continues! There is still some centipede growing from earlier days, but the St. Augustine seems to be taking over.

I am pleased with the service TruGreen has provided... My lawn is greatly improved as I enter the 2nd year of service. The lawn has minimal weeds, thicker, greener and more lush. Our application specialist S. ** communicates well with me on the condition of the lawn and his write up is very helpful. I look forward to my next application.

Since I’ve hired TruGreen, my lawn has improved in just two months! I love how the tech leaves a detailed description of what was done. I also enjoy the app. This way, I know when to expect my next visit and what to expect. Thank you!

Asked for consultation. Said someone would come out within 2 days... 4 days later have heard nothing. Not like Trugreen. I would have expected a visit or call. Nothing. Have had great experience before this situation. Don’t know what happened. Maybe something will happen tomorrow.

Our yard looks very good and has been for several years now with your service. This is the first year with the mosquito treatments and I am happy with that also. It’s been a very wet Spring and so far we have had no problems.

Everything is great except I still have a couple dandelions here and there after years of treatment with this company. Not a big deal but my neighbors have other companies they use and never have not even one dandelion so better or more even coverage would be great.

Anthony ** and Jeff ** accommodate our special needs as senior citizens. We have used TruGreen for many years, and our lawn and trees look spectacular. We look forward to seeing and talking to Anthony and Jeff every time they come!

Overall, the services are prompt, professional, and TruGreen shows up at the times previously promised. Their service specialists are always friendly, approachable, and are happy to answer any and all questions asked. I use them for both tree/shrub fertilization and mosquito control.

When I moved into this house I had weeds instead of grass. I now have green grass and no weeds. Mosquitoes love me! Since using their service, I no longer get bitten!! I can sit outside all day and evening!! Love this service.

The Company keeps you up to date on when they come, meet you at the door. When complete meet with you again. Love the green Grass and Healthy Lawn. Also the outside pest control is wonderful. You need to try it. Thanks. Keep up the good work.

My lawn looks spectacular thanks to TruGreen. I would recommend this service to everyone in need of good lawn care. The lawn is always looking green and with the weed control, there are no weeds at all.

I have a lot of weed on my front and backyard. It totally gone. And my lawn is looks great color and healthy after the TruGreen program. I am happy with TruGreen, so I would try to get mosquito defense and tick prevent service for this time. I am looking forward to see this time. Thank you for your best work.

I have used 4 different lawn care providers locally, and I finally switched to TruGreen last year. I have been very pleasantly surprised with the high level of knowledge and the manners and courteousness of the techs who come to do the treatments. I also appreciate the phone call and email reminders so that I can prepare my pets. Thank you!

Our lawn was not looking good with the steps you get at a lawn care or hardware store. 10 years ago we added top soil and laid down new seed and had a great lawn, for about two years. It then slowly started to die and in some areas. Since we started with TruGreen it is on its way to being great again after just one year. By next year I expect it to be perfection again. Thanks TruGreen.

The technician was very courteous and explain everything he was going to do. He went to work and when he finished gave me a receipt and explain everything again. Within two days almost all weeds were dead. Called for their warranty and even that was before the time they recommend he went back for a second application. Now I'm weed-free.

The tech was kind and efficient. I just had my first service a week ago and although the mosquitoes are still biting. When I called the 800# to advise I was still having an issue the agent was kind and quickly took the steps to remedy the issue. TruGreen held true to their guarantee and they are sending out an additional service.

Service was great!!! He came on time and did a really good job. I can't wait to see how my grass turns out. My kids are looking forward to seeing how the grass turns out as well so they can play outside on it.

I was having trouble keeping the weeds out of my lawn. I had used everything I could purchase. With TruGreen the difference has been amazing. No weeds. My lawn is green but the best thing is I do not have to purchase multiple lawn products and then have to store them. I love it.

Love the mosquito treatment. It keeps the mosquitoes away, and if they come back before the month is over TruGreen will re service for free! I have only had to do this once last year when there was a lot of rain.

This is the first time I have signed up with TruGreen. When the first application was applied I saw no difference in our lawn. The lawn was filled with weed after TruGreen's first application. I reported this issue to them. They sent someone told who acknowledged that the previous guy didn’t do a single thing. But he said he will fix the issue. Thanks to TruGreen for sending someone to fix the concern but this should not have happened in the first place. As this causes inconvenience.

They sold me a year of service that I paid up front in September. Somehow my year of service is already up in May. They didn't give me any heads up that they were going to start billing me 4 months prior to the year being up. Additionally, the most aggravating part of this is my lawn looks no better than it did before they scammed me out of my money. Don't use them, it's a complete scam.

We hired TruGreen Chem Lawn service to treat our yard for weeds and fertilize in the spring ~ their product did not work. We still have weeds. When we called to explain there are still weeds they said to give it 7 days and call back. After 7 days we called again ~ they did not send anyone out to re-treat. "Give it some time” was the response. We have a well maintained yard with sprinkling system, it is not a weed bed, just your typical spring dandelions, etc. Poor service ~ don't waste your money! We canceled and they didn’t care, took us off their route.

The entire yard is weed free for the first Spring since building our place nine years ago! I got the service halfway through the summer last year and I'm very please with the results! Made my lawn greener and beautiful.

TRUGREEN always calls me in advance of their treatments. I try to be home when they are here. Drivers always make contact with me and tell me what they are going to do. Any questions are answered. Great service. I think this is my twelfth year with them.

As a new customer, I have been very happy with TruGreen, Leonardo ** came out to my house with plugs and was patient and professional in doing a walk around my property with me. After I realized the complexity of my lawn problems I canceled my plugs order, feeling bad about canceling, Leonardo assured me it was not a problem and that he would let TruGreen know of my cancellation and also encouraged me to call in as well. He did a very good job representing his company to a brand new customer and making me feel listened to as well.

The service technician was supposed to be here between 8 and noon on a particular date. The app was supposed to keep me updated as to his expected arrival. He was also supposed to call me before coming - that never happened - he decided, instead, to rely on GPS, even though I had very CLEARLY disclosed that we are in a BRAND NEW NEIGHBORHOOD, and do not show up on GPS yet. The "progress status" kept getting later and later in the morning, and I called to advise TruGreen that I had an appointment at 12:30 that could not be cancelled. FINALLY, the guy calls AFTER noon, and tells me he mistakenly went to an address that turned out to be a school in town, and I'm "out in the country" outside city limits. I had to leave before he showed up, so I never got the promised initial assessment and question & answer session which was an important part of why I signed up.

After the first lawn treatment with TruGreen I called to cancel my service because the results were not any better than what I was previously getting on my own. (I was keeping my tree program however) I was told as a new customer it may take a few applications to get the results they promised. After much discussion they offered to do the next treatment for free in order to prove that they believe in their product, and that they wanted to keep me as a customer. I reluctantly agreed, feeling bad as though I would be taking advantage of them for a free service. Their technician came out that day and apologized that I was unhappy with the results so far, but assured me that they would “make me happy”, and reiterated that “today's service is free”.

When on the phone I told the rep I needed my grass to be green, thick, weeds under control and the dead spots to try to be revived. I was assured this would be done. All they did was apply fertilizer... weeds are taking over and my grass is dying even more than before!

I am a new TruGreen customer and I must admit, after reading the vastly large number of customer dissatisfaction & complaints about the lawn service coupled with my “young” experience & dissatisfaction, I probably would NOT have signed up with TruGreen. As I said I’m a new customer & have only had 2 treatments, but already I’ve just called customer support because I still see and am mowing clover after receiving a weed killing treatment. A tech is supposed to come within 3 business days and re-treat my lawn. We’ll see.

I'm a brand new customer with a bad experience after hearing only great things about TruGreen. So my main problem/question is why does my lawn aeration just look like one in dense in my yard instead of actual three quarter inch by 2 to 3 inch deep plugs removed from my yard? I gave 2 stars for valid effort and effort only. My front yard was compacted more due to denting instead of actually being aerated. The backyard was supposed to be done as well and was not touched at all.

Best yard in the neighborhood - That's what our neighbors say. You can see by just riding down the street the grass is by far the greenest and NO weeds. And it's not hard to accomplish, you just let TruGreen do the work and they will leave you an invoice each time telling you what they did for your lawn that day.

I don’t know where to start. Very bad customer service representatives. Never get to manager to talk to as they are not available. Pricing is rip off compared to service you are getting. They don’t have a follow up process. Terrible company.

I was formerly a Lawn Dawg customer for years until TruGreen took over last year. During the 2017 year, my services were transferred to TruGreen. All went well last year with the transfer. Now onto this year... Received my information from TruGreen which included approval of insecticides for my lawn. Requested my first insecticide treatment early to stop certain pest (ants) from making hills. On May 1st, I had someone come out and they gave me Grub Treatment... which I did not ask for or request. Upon calling back, I was told they would fix this and get someone to take care of the original treatment I was provided.

I paid over 700 dollars for lawn and tree service. After a few months my lawn was worse than before I started. I called to cancel and requested a refund. I had received 4 months of service. They refunded me 49 dollars. To me that was stealing. If you are going to get their services, I urge you not to pay in advance as I did. The one good thing, the guy who came to do my lawn was very friendly.

This is my 3rd year with TruGreen. The things promised at the beginning are finally coming to pass. I had a mixture of Bahia and St. Augustine, and weeds, and we agreed to kill the weeds and the Bahia and encourage the St. Augustine growth. The back yard had less Bahia and has responded well. The front yard has taken more time, but is finally coming around. They are pricey, much more so than the service I used before, but it was not effective after two years so I switched. I hesitate to recommend them unless I warn the potential customer of the price.

Several years ago we had TruGreen for weed control. The crabgrass took over. So we discontinued the service. Two years ago a TruGreen manager contacted us and gave us the sales pitch. I told him about the Crabgrass and he said that they now had Crabgrass control. I signed them up. The problem did not stop. On one of the treatments, there were two techs and I asked if the manager’s statement was a lie and the older tech said “probably”, that there is no treatment for Crabgrass. Now here we are, just got back from a 6 month deployment and the yard is a disaster. TruGreen said they do have the treatment and they will address the problem and give us a free treatment. We will see. I put the baking soda on the Crabgrass and it is already turning brown.

Harvey arrived and was great... explaining some changes I should make regarding shading, making sure to cover the complete area and working to ensure no parts of the yard got missed. I have been a TRUGREEN customer for 7 years with two properties and yards have never looked better. Nice work Harvey!

So, I requested a quote from TruGreen online. Within minutes a slick, fast talking, high pressure salesman calls me. He tells me the first year's application would cost roughly $1800. Never in my wildest dreams could I imagine it costing that much. He tells me that $800 is for aeration. I tell him I don't need that, I just want the price broken down by application. He gives me the price which I scoff at. He tells me he can offer the first application at half price $45. The remaining 6 app, applications will be $81. So I agree to this. First application applied. $134 is billed to my credit card. I Call TruGreen and speak with a billing person. She explains that the Grub control was not half off. WTH? I Didn't agree to this, nor was this explained by the salesman. I should have believed all the negative posts online about TruGreen. Apparently this happens all the time. Guess what TruGreen, you just lost another customer. Talk about bait and switch. The fertilizer isn't the only thing that stinks.

My service provider, Jonerra ** did a good job but she said, "your lawn has little to no weeds present." My backyard is full of weeds, thistles and dandelions. I hope she treats those weeds to eliminate them. This was my first treatment so I will comment on next month's service.

My Lawn and bushes always look great. Very happy with my service. Staff is very professional and courteous and knowledgeable. In my neighborhood you can tell who uses TruGreen, ours always look the best. I used TruGreen when I lived in New York and still very happy. Definitely would recommend.

Very happy with TruGreen. Best lawn in the neighborhood. Specialist Scott ** is very knowledgeable and helpful. He answered all of my questions and made sure all of my concerns were met and answered. I would definitely recommend TruGreen to anyone.

Our Bermuda Lawn in bad shape due to neglect of previous owner with lots of Dallisgrass, Broadleaf Weeds, Button weed and Crabgrass areas. The Sales Person from TruGreen said they could kill the weeds, and save the Lawn, which is our objective. I am pleased to report that many of the WEEDS are being killed, due to recent treatment, the Lawn is much greener, as promised, and looks healthier. Joseph ** has done, and is doing a great job getting my Bermuda Grass Lawn looking much better.

The service Tech was very professional, helpful and knowledgeable. He worked quickly and checked that I was satisfied with the application he did. He answered all my questions and even provided a follow up call to verify that a weed problem he advised on was correct. After one application, my lawn looks great!

It is early in my experience with TruGreen. The weed killer put down worked fairly well. I still have some stubborn weeds. That said the lawn was mostly weeds so my front yard is a lot of dirt. Customer service has been very good as they return my emails and calls right away. I have had 1 insect service, 1 weed service and the aeration.

Have been a customer for 3 years with mediocre results with my yard. Over the past 3 months they have continued to maintain my yard and the weeds are out of control!! Embarrassingly out of control and I routinely mow (proper length with new blades alternated), edge, and weed-eat every 6 days. As being known to have one of the most lush and well kept yards in the neighborhood. Since January, TruGreen has performed hundreds of dollars of service to my yard with disastrous results in regards to color and weed control. The disappointment and frustration is almost unbearable. Absolutely no personal service. Just someone to state they “sprayed, fertilized," and did local “weed control”, and “water less” (without even asking how much I’m watering).

I was with TruGreen last year and was not happy with my lawn care. The lawn looked fairly good and then I had an infestation of Army Worms. They proceeded to eat my lawn. I called TruGreen numerous times and they said they would come look at it. They did not. I received a call this year from TruGreen and they begged me to come back and my lawn would be taken care of and they would guarantee a beautiful lawn. Good sales pitch so I fell for it. They came out this year and treated the lawn for weeds and fertilized.

Let me start by saying I was happy with the actual product they provided. The terrible review comes when I decided to stop the service for reasons not involving them and I told them as much. In spite of telling them not to call me again and to remove my contact information they continued to call me. The 7th time they called my I told them I'd be filing BBB and NC DOJ complaints. Well, someone caught an ear full on call number 8 this morning. I have never filed a complaint of this nature before but was so angry that I see this is the only way.

I had your service in 2017. I was pleased with the service. However when I canceled it was another story. The woman I talked to would not take no for an answer. Then a few days later I got a call from a man. He did not want to take no either. I told him not to call me again. Today I got another call. I also told her not to call me again. I will NEVER use them again. I suggest not using them unless you want to be hounded forever.

On April 16, 2018 I spoke with a representative by the name of Keith **, he sold me a "special" which I thought was great and could not be refused. He said "someone will be there by Friday" (20th) late in the afternoon. I called and I was told that there was nothing scheduled for me until the following Tuesday, I said "that's not what I was promised." Then aeration was another mess! Needed to be done on another day by a different technician I was told. The worst of all is I did not get any special. They charged their usual so no savings, no service when promised and service was terrible! I am very dissatisfied and would not recommend to anyone, I spoke with a manager by the name of Judy, which was a useless conversation. They work together and protect each other NOT the customer! Don't use them, sometimes you may be better off using local companies.

I have been a customer going on two years. My first problem with TruGreen was with the aeration treatment. They call me, said that they were going to be here and I came home to my lawn looking the way it did when I left the house. I called and the rep told me that, yes my lawn was treated. I told the rep that there were no signs of aeration, she proceeded to say that “there should be holes in your yard,” well there were no holes in my yard. After being on hold for a few minutes she then tells me that the tech got confused and treated another yard. You may think, no big deal. She assured me that I wasn’t going to get charge for the service but I did. It took some phone calls to fix the issue but it got fix, again no big deal.

I prepaid for a year of lawn service including aeration that was $200. They were supposed to come in November and canceled. Said they would reschedule in spring and never did. I called asked for manager twice for credit and no one will call me back and they are now charging me for service I canceled.

Got a flyer in the mail and decided to give them a try, as we were having grass issues. When I called, the first turn off was getting a call center. I knew immediately this was not going to be a personal, local business experience. The second turn off was they wanted, up front, a credit card number for the services, and desperately tried to talk me into auto draft from the credit card for each service. I said no since I really wanted a visit first to talk about what the problem was, what they planned, etc. Let me point out, when I called, I was prepared to hire a service. I wasn't just looking for a visit and free advice. The call center person said someone would call me in 5-7 days to set up an appointment. I clearly indicated I wanted a Sat. Appt due to work schedules, plus I wanted to be able to talk with the person coming by.

Guy called to say he could cut me a deal on a high estimate I received the previous year. Sounded too good to be true, but I tried anyhow like an idiot. Got phone call from 800 number to verify all the information, and the information I was given and the information the 800 number had to share were different. Told them right then and there to cancel it, cancel the service and remove my card.

I have used TruGreen for the past year and have been pleased until this latest application. The specialist burnt my yard terribly. I repeatedly requested a service manager come to my home... He arrived today only after escalating to his management and I was not home to walk him around. He called me stating that the burnt areas should grow out in the next few cuts as they were only burnt at the tips of the blades. I asked if he had viewed the large dead spots in my backyard. He stated yes. After reviewing my security camera footage, he never entered my backyard. As you can see from the photo... this is not burnt tops of the blades but actually killed my grass. Complete disappointment.

After numerous calls from TruGreen sales representative guaranteeing a healthy weed free lawn. We decided to sign-up for their service in February 2018. My first service was scheduled for 6 & 7 March 2018. My yard was in good condition, the front yard had very little weeds and the backyard was moderately heavy and grass had already started to grow. On the 6 March, the specialist arrived to only treat the trees and shrubs, which was explained to me by the sales representative on the phone it was for weed control. The specialist stated it was a fertilizer and if I wanted weed control for trees and shrubs it would be an extra cost.

I completely disappointed with this company so I decided to cancel my account with them. I contracted the service for weed killing every 2-3 months (9 service per year). They did 3 services. The last one was on March 20, 2018 and they charged 59.95$. I complained that part of my lawn were damaged by the treatment. They said not to worry that it will recover soon (by the way two month later the damaged lawn is still yellow). One week later on March 27, they came back to my home to apply another service and I indicated to the technician that the services was already done one week ago. He told me that not to worry because this next service were part of the previous one... I let them performed the service. However, next day my credit card was charged for another 59.95$. I object this new charges to the credit card and block TG for new charges.

Three times I was told they were coming out to do our first application. Always delayed! I am cancelling my account with them for lack of service. I don't recommend them. I wanted to give them zero stars but it wouldn't let me.

I have been using TruGreen for a few years now and I am loving how my lawn looks. Our specialist, Christopher does a fabulous job at keeping the crabgrass at bay. Thank you! The grass looks great and ready for summer.

I had the TruComplete Lawn Plan, spent 500$. The good: Weed under control. The bad: Patchy lawn. The service team has different measurements for my lawn for each service. Took repeated attempts to get them to correct the lawn measurement. When time came to renew the service, they increased the price and were not focused on addressing my lawn issues. They were always focused on renewing the plan not addressing issues. The customer care representative said, "If you renew the lawn then we can have one of our manager come and inspect the lawn." I tried a different representative to see if he can help, but no luck.

They fixed appointment for May 5th, didn't show up. They fix appointment for May 12th. Both for Over-seeding and Aeration. Only the overseeding fellow shows up and May 14th the Aeration guy shows up without an appointment. No one informs everytime we have to call up to find out what is happening. I wouldn't ever recommend them to anyone.

Justin ** is an excellent employee. He does a thorough job on our lawn. Our lawn looks so much better and it is healthier than ever because of the TruGreen treatments. Regarding Billing, we were not previously told of the double service on 5/10/18 and the double charge totaling $119.90. Initially, we were told $29.95 (Intro.) and $59.95 every 6 weeks/10 mos. However, all is well.

TruGreen serviced my lawn for a couple of years and then the problems began. I had completed a spring lawn reseeding and a week later TruGreen shows up without notice and applies a pre emergent. So much for my seeding effort. I contacted the company to raise holy heck. Asked for area manager to come have a talk and asses my needs. Many calls later, after being told "yes sir, call us any time, and I'll come out to discuss your service" and nobody shows up and no returned calls, I gave up. If you tell me you'll do something and repeatedly don't do what you said you will, well, you lack integrity, and for that reason alone I cancelled my service.

My mother, who is 85 years young has been using TruGreen Lawn Care for the last few years. Last year the yard looked pretty good. I am the one that takes care of the yard work, such as the mowing and weeding. This year is another story. The backyard is full of weeds and looks horrible. I am very dissatisfied, as she takes pride in how the yard looks. She has called and canceled the service, but they have been back twice this year. They will call my phone and leave a message that they are coming, but my name is not on the account. I have responded to tell them not to come, but for some reason the response does not reach them. Now I am going to have to go buy what I need to fix the yard and get rid of the weeds. I will definitely not recommend them and I also do not for any reason want them back. Thank you so much for your time.

Ok, so I'll give a quick story. So on May 8th 2018 I was speaking to a TruGreen salesman on my property. We spoke and went back and forth about pricing and what will be done. I ordered a "Tru complete plan". So I had the top of the line product. Salesman was happy, I gave him my payment info and he told me if I ever had problems to reach out to him, text or call. Sounds good to me.

Please be wary of paying for any service online. It appears that once they have collected your money they are content to do (not do in my case) the job "whenever". I paid for a lawn aeration service almost 2 months ago. So far I have placed 5 calls to schedule service. Call one- it will be done by April 16, then April 19, then by April 30. On the 4th call I left explicit instructions that I would be away but that they could come the next week because only the front lawn needed to be done. I returned to a phone message that they had come but since they could not gain access to my backyard they did nothing. Did they not get the message about not doing the backyard? Call 5, we will be out this week. The week has come and gone and still NO SERVICE. Beyond frustrated with this company.

I'm 2 services in and haven't seen a noticeable change in my lawn. If anything it's gotten worse. When I was doing this myself and buying products off the shelf at my local hardware store, I got results within a few days of applying the treatments. Unfortunately, I no longer have the time to do this because of my schedule so I decided to spend the money and leave it to the "pros". The tech I have is great, but the product seems to be worthless. I'm scheduled for my next treatment on Tuesday. If I don't see dying weeds by Friday, I'm canceling! I'll treat my lawn myself. Even if I have to do it by moonlight. It's one helluva inconvenience, but at least I won't have weeds.

I am a new customer for TruGreen. I prepaid for the year upon signing up. We have had (2) appointments scheduled. The first appointment "William **" shows up and informs me he is "Out of Product". He assures me he is going to place a service call for me and someone will be out early the following week to treat. However, he is going to apply some fertilizer granules to "help strengthen" the grass. He applies it ONLY to my front yard and promptly leaves. I waited until Thursday of the following week before following up with TruGreen.

We have used TruGreen for 10 years plus. Our lawn has turned a lime green and is dying. We have call many times, with the promise someone would be out or call us back. After at least 5 no shows, our regular guy came to spray and said he didn't know we had a problem. He treated the yard with no improvement. Two weeks ago a young man showed up said he was new to the company and knew nothing, so he took pictures. The company says they have no idea who he was. We pay every year in advance, we are very disappointed and want our money back.

I call to pay our bill and told the girl that we had blooming Dandelions in the backyard at our rental that you had already sprayed. They came out and sprayed again and we really appreciated this. My husband cannot stand dandelions.

While the personnel that actually come service the lawn are very nice, our lawn has deteriorated over the last two years to nothing but weeds. If their lawn service was as good as their lip service we’d have the lawn of the month. Twice this week alone we were promised they’d be here yet here it is 7:30 at night and again a no-show. We told them we were canceling our service and they promised to send someone out to see our lawn and would retreat it at no cost. That’s not the issue!

We had TruGreen is 2017 and spent the entire season waiting for them to either show-up or come back because the service person was invariably late, showed up without enough product, or when they did show up, they arrived so late in the afternoon that the service had to rescheduled because the technician did not have enough time to perform the service before dark. Last year, we swore to each other that we would NEVER do business with TruGreen again. However, when the overseeding was performed in the fall of 2017 failed to produce grass this spring in several of the areas that were overseeded, we called to have someone come out and re-perform since the work was 100% guaranteed. We were told that a representative would be out.

I have been a customer of TruGreen Lawn service since they became a business in GA. It was previously ChemLawn. They did excellent work until about a year ago. I had a multitude of problems and it all stemmed from an employee. He only sprayed only part of the yard and even when it brought it to his attention, he continued. They had been working me all along with no resolution. I was ready to leave TruGreen and they found out and immediately put correction action in place. I called this handling the business once thing was again clearly communicated and they understood. I don’t mind paying, but you have to do the job and they did.

Started using service this past fall 2017. They came to service in the beginning of April 2018. I watched them give me a sign that they chemical treated lawn for weed but never treated. Started calling office April 16 to complain. They promised to redo. Waited at home for the service. Never showed. Since April 16, I have complained to office at least 6x. Promised they would be here May 4. No show again. Promised they would be here yesterday May 9. Once again no show. Called again. No supervisor call back. I spent over 500$ prepaid and my lawn looks worse now than when I did it myself. I'm in desperate need of help.

I hired TruGreen to treat my lawn in 2017 because I had a very bad dandelion problem. They did kill them but they did NOT kill the other weeds I had that were outside my bedroom in a partially enclosed fenced in area. I called and complained. They assured me they would come back and kill them but when they came back they said they did not have to because of where they were. After that, I forgot about them because I purchased their seasonal treatment and I thought it would end with the fall aeration.

I recently called about some dandelions that were growing in my yard. Robert returned and spot treated my lawn where they had sprouted up in places. Great job on TruGreen for customer service and keeping a customer satisfied. Thank you.

The field tech is very professional. At times the customer service reps can be hard to hear and understand. Overall happy with the service. Recommend that the tick application be available with out the mosquito spray. I have honey bees and don’t want the mosquito insecticide spray. I was told I had to both.

New customer 3/2018 - Unable to reach Sales Rep (Emily **). Phone goes to voice mail. We drove down to the office. We finally got someone out here after complaining... Lawn looks terrible. Asked for complete package, found that it did not include termites or sprinkler system. Emily said someone would check out sprinklers. We paid up front. My wife wants to return to our previous company..

For the third/fourth time over the past three years, I've been the victim of horrible, horrible, horrible customer service by TruGreen. After being turned off by their service over the past couple years due to billing and poor communication, I decided to take another swing at bat given they seemed to be so determined to win back my service. So this last time around, the service was going GREAT for my lawn care, until about 10+ days ago. I get a call from a salesperson (4/28 or 4/29), who strongly encouraged that I sign-up for their mosquito service. After voicing my concerns for twenty minutes, I agreed to give the mosquito service a try but only one treatment (cost ~ $39). Both the sales rep and I agreed that I was NOT committing to nothing beyond the first treatment and the rep would need to call and get my approval for any future treatments.

Stay away from this company... They have terrible customer service. They do not do what they promise and fail to deliver any results. TruGreen is a SCAM that is only out for the money and contract. DO NOT GET THEM!!!

I signed up for TruGreen 3 weeks ago and paid the full year payment which is way higher than my previous provider assuming I would get a better service. At the time of registering to TruGreen, I talked to the salesperson and the manager and set up the initial service to be performed on April 27th, 2018, so that I can go over my concerns in the garden. I didn't receive a service call or no one showed up on 4/27 and then I shared my concerns, they set up 1st service for past Friday, May 4th. This time I got a reminder call BUT NO ONE SHOWED UP AGAIN.

I used to use Scott's Lawn Service (and the lawn looked immaculate for over a decade [I have pictures from almost every year that you can see it looks like a baseball field]) and then they got bought out by TruGreen. On the second application from TruGreen their tech spray weed killer on my entire lawn by mistake and left me a note, not even apologizing, just saying he sprayed weed killer and I may see my grass turn brown for the summer. I wonder if he would have even left a note if my camera had not caught him (he looked right at it, then grabbed a ticket to write the note on).

You called this past winter and said, "Give us another chance." I said, "Last year's service was terrible and your company was not treating the zoysia grass for weeds or fertilizing." Well needless to say I gave your company another chance, boy am I sorry now. Our neighbors were wanting to know who is doing our yard. I know word of mouth is the best advertising, of course I told them TruGreen. I am sure you will get lots of new clients because of the great job your company is doing on our yard.

I spent $1200 on sod. I used a front tine tiller to till up my old lawn and I laid new sod last year. A TruGreen Lawn guy knocked on my door. He told me he was working on my neighbor's lawn and wanted to know if I wanted to start service with TruGreen. He promised me that his service would get rid of weeds and keep my lawn green. I paid $300+ for one year of service.

I have been a customer with TruGreen Lawn Care / Tree & Shrubs / Irrigation for four years. The technicians who come to my property have all been excellent and even when obviously very busy they never rush the job and always have time to talk about any issues. Because they are so great it is with reluctance that I intend to cancel all services with TruGreen and use a local company who I can speak to.

Louisville Middletown Trugreen: This service was the worst service of my homeowner history. I paid for the full program including fall over seed. It was expensive, but I thought it would help. I have a sprinkler system so the pictures you see are not drought related. The technician one time never got out of his truck, but claimed he treated. One ivy bed was killed after a treatment. The over seed was done, but there were very few seeds visible even in the bare spots. It was done very late in the fall. A chemical treatment right after the seeding resulted in no seed ever germinating. The last treatment was in Feb and should have been pre-emergent for crabgrass. My yard is full of crabgrass... I also have some weed-like grass (light green in the attached picture) that I will likely have to totally kill this coming fall... The resolution to these problems was always met with... "We will treat again" or trying to up-sell to something else. Avoid these guys at all costs.

After my daughter pass away in January 2017. I wanted to do something special at the grave site at Queen of Heaven Cemetery and knowing the site will be visited by a lot of family and friend this year. I though it would be nice to have the grave site maintain by a professional company like TruGreen Lawn Care. So I enter into an agreement on February 28, 2018 (after visiting the site on my birthday). Well I contacted the company office in Hickory Hill, IL. What a big mistake, I had them calling me every days about it, different people, different department.

It was raining off and on yesterday and I figured the lawn treatment would be called off. Nope, here came the truck. The driver, who was lacking common sense, drove the truck through the yard where it meets the road. He did this for no reason. There was no traffic. Now I have ruts in my yard. I also told him that treating my yard in rainy conditions was idiocy. I called the company and the CSR was very understanding and nice. However, instead of getting someone on the phone who could address the issue, they want to send out someone in the next 3 business days. My rescheduling was TWO WEEKS away! Really? They charged my card and never sent a confirmation or receipt. This is totally unacceptable and I will be looking for another lawn care company. Someone needs to buy them a vowel!!!

Your Tech, Ben ** is the greatest. He is courteous, professional, and very safe with his truck driving, which I really appreciate. He is also very friendly. I would recommend Ben to all my neighbors. Your weed killer works very well. I wish you would start a mole killing program.

This has been documented I'm told. Please see my service file. I have spoken with two managers. Missed appointments, broken promises and sub par application or watered down chemicals. Seems that as time goes on Trugreen gets worse. For the money I am spending I may as well do it myself.

I love the people on the phone, the people that do my chemicals, my ant control, and my mosquito control. The internet response with questions and concerns leaves something to improve as it's not good and not timely. Overall A-.

The services that have been provided by TruGreen has been a marked improvement over the last company that I used. The technicians are knowledgeable and courteous. They ask if I have any problem areas or concerns with my yard and they work to address them. My yard looks good and TruGreen gets a lot of the credit for the appearance.

Service was rendered on April 24, 2018 with fertilizer, but my yard needed weed killer. The specialist Anthony ** did a great job in explaining what he was doing. So I called on the April 25, 2018 to let TRUGREEN know that my yard needed weed killer, not fertilizer. They sent Anthony ** out on April 30, 2018 and again he did a great job. I AM Pleased with the service.

TruGreen absolutely destroyed my lawn. They treated for clover and killed most of my Bermuda grass. They came out two weeks with the aerator and completely plowed up my yard. A supervisor came out and was going to send a crew out to fix my lawn. Today 5/3/18 one guy showed up and rode over the same area no crew. What a mess. Also two weeks ago they dug into my sprinkler system. I had it repaired and marked and it was hit again today. TruGreen is not a professional lawn service. I also canceled two other services that I had with them.

I prepaid at the end of January for 4 applications. It is the end of April and I notice ALL of my neighbors' lawns have been serviced, mine clearly has not. My neighbor next door uses TruGreen and his lawn has been serviced. Apparently, TruGreen had my first application scheduled for the end of May and the second application scheduled for the following week. I have been treated as if I am an afterthought and with less priority than those who have not prepaid. Whoever is in charge of scheduling is an idiot and should be fired!

We use to have lawn service contract with Scotts. They were bought out a few years back by TruGreen. What a difference in care. It became so bad, that we switched to a local provider. They to proved to be substandard, so TruGreen asked for us to give them another try. They stated that they were getting many complaints and were trying to rectify the situation. So we did. We had our Bermuda treated April 4th. We have so many weeds and nut grass now, May 3, that it's looking terrible. To top it off, yesterday TruGreen was sending around a lawn service representative, a young girl newly hired to knock on doors and sell their service. I actually engaged her and she stated, "Your lawn isn't looking too good" and pointed out all the nut grass sprouting everywhere.

I responded to a TruGreen flier by calling their 800 number. I spoke to "Gregory" for 30 minutes or so, and received a reasonable estimate for my lawn care. He told me I would receive a confirmatory return call in a few minutes, to seal the deal and give a starting date for their services. So far, so good. I did not get a call until the following day from another 800 number. I was at work, and could not retrieve that call. When I did call them back, however, they had no record of my name, address, phone #, or verbal agreement!

When TruGreen purchased Scott's Lawn service I was very skeptical. What a surprise. They have truly enhanced the customer experience and are now more receptive and caring than at the beginning. Recommend to all who ask about my lawn. One of the best lawns in the entire neighborhood.

I have had a very positive experience with TruGreen. They are very professional and personable and my lawn looks great. My grass looks like a beautiful golf course. My technician is very informative and polite. I recommend them highly.

Jerrell ** is an Exceptional Service Technician. He is polite, courteous and phenomenal in his work etiquette. I'm pleased to know I have the right technician handling my services c/o TruGreen; without a doubt if you can personally select anyone this is your Tech!

So far, our service with TruGreen has been awesome. Our technician Willie ** very courteous, polite and Timely. I have also referred a family member. Keep up the great work. We look forward to continue working with you. Our lawn is looking better. We look forward to see continuous changes as we complete our plan.

The service with TruGreen is horrible. I have requested on numerous occasions not to apply if I am not at home because the service people are never the same ones and they do not know how to apply on my property. My grass looks like total crap and I have requested over six times with the company to not come in the later afternoon and they refuse my request. I have asked every new person to please document my account of how I need applications to be applied when I'm home and they still refuse.

Still have crabgrass and dandelions after 2 applications. Second came last week so hopefully they die off soon. Some areas look great but I'm still concerned over the crabgrass. Hopefully soon all is well in the next few days.

In 2017 I had TruGreen service for four separate properties. My plan was to try skipping a year to save money. To see how bad things would get without treatments. Their treatments improved the appearance of my lawns. But they were entirely deaf to the fact that I only wanted one year. Their contract says you have to call and cancel. That phone call did me no good. I wish I had demanded an acknowledgement in writing before I ever agreed to the first year. I told their people when I caught them to be sure it was canceled but that did not work.

Hi, season just started. I have been with this company for many years. Now, I am cancelling my contract with them and the reason is that I can't trust this company anymore. My backyard has installed gate and it's locked. Since I have the dog. I keep it locked until I open it. It just happened that I didn't open gate on April 27. There is no key from my gate. It has different system of locking/unlocking. On April 27 technician came to do service. I was not home but my kids were home. He did front yard (I hope) but didn't do backyard, he left note just mentioning that service has been provided and charged me $70.40 for job has not been done. My kids also confirmed that they saw him in front of the house. Will look for different company to do grass. I hope to find better one. So everyone, please be aware of this scam.

On 4/6/18 my wife and I contacted TruGreen and agreed to lawn service for the front and side yard. The phone representative told me he looked at the lawn via satellite. Measured it and noticed the brown and bare spots. He told me the premium service which included aeration, seed, fertilizer, weed control and insect control will clean up the lawn and correct the problem. He also told me this would be started immediately.