TruGreen Lawn Care Reviews

I have been a satisfied customer for more than eight years now. The services for my lawn and trees/shrubs provide excellent results year by year. The ease of annual payments with a discounted price is most appreciated. The customer service is always professional. No complaints at all. Thank you for a continued job well done.

Excellent services. The service person explain the services before start and end of the services person ask we has any question about the service. Services men is very professional. I recommended this company for customized lawn service plan. My rating 5 Star. Kept the good work.

We've been using this service for 2 years- for lawn care and mosquito control. Not super satisfied with the results. We still have mosquitoes like crazy. They've come out extra and still no improvement. Our grass is minimally, if any improved. On top of all this they've been double billing me. We pay in full for our services at the beginning of the year, yet I just noticed recurring monthly charges to my credit card for the last several months. Customer service claims that autopay is the default even if you're paid in full and have no balance?!? Makes no sense. Not an ethical billing practice. Check your statements. You're probably being charged for services you're not getting too.

I'm new with TruGreen and have experienced nothing but excellent service to date. The service personnel have been prompt to my property and have done the work as defined in the service order. I'm already seeing a difference in my lawn (an unexpected surprise at this early stage). I had one small issue at the outset of the program, but the TruGreen customer service people dealt with it timely and professionally. I would definitely recommend the TruGreen service.

I called and canceled my service when we were very dissatisfied with weeds. I called my rep to let him know about the problem several times. No response. So we decided to cancel our service. I called the billing number and told them I wanted to cancel the service and they offered a retreat and I canceled the service. I look at my bank statement and they charged me again for another service and mosquito treatment. I call again and canceled my service. They said I had to pay for the mosquito treatment. Why should a customer have to go through this with a company? Horrible experience... Reps sell you their products but don't back it up. I shouldn't have to pay for a service I called and cancelled. Please be aware of the reps selling you all the products and telling you to call them personally that they will handle your yard's problem areas. They treated our yard for mold and it was costly but we still have the same mold. Horrible Horrible experience!

TruGreen has done a great job on my Lawn and Bushes, they have never looked better. Specialist have always been friendly and very professional when they come to the house. Always explain the treatment and effects. Would recommend to friends and neighbors.

Have been a customer for a number of years. Very satisfied with results. Get notice of service. Phone staff very cooperative in adjusting service to meet our needs. Schedule around yard service and grand-pet visits. Service staff are courteous, responsive and knowledgeable. Will refer back to supervisors where appropriate. Thank you, appreciate the conscious effort.

TruGreen has kept my lawn from the day we had our lawn sodded. It has been three years and we have the greenest lawn in the neighborhood. What most people do not understand about Texas is that we have a climate that makes it tough to keep weeds under control. TruGreen set my expectations three years ago and I can say that they did such a good job on my lawn that I let them take care of my trees and shrubs.

One of the things I like most about TruGreen is that they call before they come to your home. It means you can prepare your yard so it gets the optimal service. I know I need to take the yard, pick up dog poop, mow, etc. The employee coming to take care of the lawn always attempts to say hello if you're home and are very courteous, even if you don't pick up the poop. My yard has never looked better, each service has been catered to the lawn's needs. They were ahead of the weeds on my last service, and warned me it's likely they'd be back soon and to give them a call to stop back again between applications, which they do for free! Could not be happier and will always recommend them to friends and family in the future.

As a seven year customer, I have always been pleased with the results of the lawn care and the tree and shrub care services I have received from TruGreen. The technicians and office personnel are always willing to help. You have a customer for life.

I was very upstanding after the first application that it didn’t work as well as I had hoped or as well as it was promoted. I called a week after the first application and asked to have it redone, we still had mosquitoes. I called 7/2, I emailed on 7/6 and received phone call on 7/7 that someone would be out at the beginning of the week.

Last year, I had full lawn care service and mosquito control. They came out when they were scheduled, it was great. This summer I signed up for the Mosquito control (was holding on lawn care to assess the lawn and my time to care for it)... I prepaid for the Mosquito control on May 24th. It is now July 10th. I have not had a single treatment. We've called a number of times, and they were schedule twice. Once it rained, fine. The second time they were scheduled it was beautiful, but they never showed. We don't know why, just that they couldn't make it. I am disappointed in the service. We've called and talked to customer service who has put it in as an "emergency" at least 2 times, and we still have not had treatment. In Maine, summer is over quick. It's really disappointing that we've not been able to enjoy our outdoor area at all... The mosquitos are so bad this year. I will not be a customer next year.

I would have posted 5 stars, however, my lawn is getting more weeds than normal. Never had the weed problem previously. Technician arrives as scheduled and performs the necessary treatment. Telephone notification made to inform of the date. A time would be helpful.

My property looks wonderful. This is my fifth year with TruGreen and together we have turned native land into landscape. When I purchased my home site it was overgrown fields and woods that had not been touched and is now a lovely front yard.

TruGreen is the best. They promise a nice lawn and they deliver. I would recommend to a friend. I've been with TruGreen for a long time and have been happy with the service. The neighbors next door are with TruGreen also.

After 2+ years of drought, where I didn't water at all, I was looking at artificial lawn. The price was shocking and prohibitive. TruGreen said they could save my lawn and they not only brought it back, they've continued to maintain it. I would recommend them to anyone that would want to be proud of their lawn.

TruGreen provided reasonable pricing, timely delivery of their array of services, sent knowledgeable and courteous agents and offers pretty good on weed control. I discontinued mosquito control due to lack of current needs. I am partially disabled veteran and unable to care for my lawn, alone.

I appreciate the fact that TruGreen comes back out to spray if we see mosquitoes in between visits, but we have a lot of trees in our yard. I have been home a couple times when they are spraying... They are not here for very long, and don't get most of the trees/bushes. We still are seeing mosquitoes, although less than what we normally would...

They have killed my yard in a matter of 3 months. Each application the yard gets browner and browner. My neighbors have nice green grass with zero treatments, even DIY. I have asked they stop treatment and refund. Tomorrow they are sending a person to assess it. It was supposed to take two days for them to look at it but it took a week. Will update review when they respond.

The spray used for insect and disease control does a very good job on all of our shrubbery. Always notifies they are on the way and the young man who comes is very polite. The price for this work in our yard is also very good.

Donny was our technician and he was courteous and professional. He talked to me about my lawn and gave me some watering tips. He then treated it for weeds and put down some fertilizer. He also spoke to me after he was done. About a week or so later most of our weeds are gone! We tried to get rid of them before we tried TruGreen and the stuff we put down did nothing. Now I'm seeing very few weeds! Can't wait to see a wonderful green lawn!

I'm very please with the way my lawn has grown. My lawn was really in bad shape. I had more weeds than grass. I didn't know how to make it right again, so I called TRUGREEN. I had used them before and knew they were good, but this time my yard was the worse it's ever been. We're talking weeds, disease, brown and bare spots and ground moles everywhere. After a few treatments my yard looked fantastic.

My service was 5 star. As far as - am concerned they are doing a great job. The tech talked to me and explained the process to me. He answered all of my questions and I was pleased with the work. I am anxious to see how my yard is going to look when everything is done.

Was extremely pleased with the first application! Weeds disappeared lawn filled in. Told everyone what a great job TG did. After the second application grass started thinning in several places some where I always had good grass. Not sure what to do to solve the problem. Rated the first application 5 stars, the second less than 2.

Satisfied customer. Staff members are professional and knowledgeable. We enjoyed the fact that we did not have to be home for the service. Receiving text message when they would arrive. Always getting a text after service was rendered and a note on the door. Thank you TruGreen.

I changed over to TruGreen from Second Nature, who had been servicing my yard for the past 4 or 5 years. You have serviced my yard twice and so far so good. I appreciate the communication letting me know in advance that you are going to be servicing my lawn. Your technicians have all been very nice.

Tyler was professional and treated our lawn as part of the annual TruComplete Lawn Service. We're looking forward to seeing an improvement in our lawn and do see a difference already. I'm hoping this will continue as we address the issues at hand.

Their professionalism and prompt service as well as always calling me when they arrive is a welcome change of pace from other lawn care company or from and service company out there. I always make sure to have bottled waters ready just in case they show up on a hot day.

I received numerous calls from a gentleman representing himself as being with TruGreen. He was trying to sell me a mosquito control package. I told him I was not interested and at the third phone call I asked him not to call me back and to take my number off the call list. That didn't work. He continued calling each day around noon until I finally blocked his number. His number is ** and the caller ID shows the call to be from Buford, GA. I'm really disappointed that TruGreen's response to my complaint is to have me fill out a survey. No personal contact from management to apologize or assure me that I won't have this problem again.

Extremely dissatisfied with TruGreen. Took weeks for people to get back to me. Lost soil sample and ripped up lawn while doing service. Lawns has never look worse. I have request a full refund and still waiting. Had should high hopes and TruGreen let me down.

We paid $800 for this year long service and we still have so many weeds along with two cancelled services in as many weeks. I tried to reschedule on the app but no dates appear and now I have to call customer service for the third time. Not thrilled.

I have used TruGreen for over 20 years. I have utilized their services for my grass and my trees/shrubs. They have been very responsive to my needs and always answer my questions about particular weeds and insects. I have recommended their services to my neighbors. The crew members are always nice and ensure that I know that they are on. My property.

I am really dissatisfied with their job. They would give me a schedule and then, the specialist would never show up. When we called the company they would give us a new appointment for up to 3-4 days, but the specialist never showed up. I called constantly day after day to tell them about the specialist who never came. After a couple of weeks, our specialist came and did the job. It has been a couple of weeks since the specialist did the job and the weeds are still scattered around our lawn, and they tend to keep growing. We trusted on TruGreen to take care of our lawn, I hope they will be trusted.

I am very pleased at this time. The person applying the lawn care treatment was very nice, polite and efficient. No dandelions or weeds so lawn looks better. I used another provider prior to this and had a lot of weeds by mid-July.

I noticed on the north side of the driveway there is an area of crabgrass that continues to grow and then there's a small area down by the mailbox just a small area that has some weeds. Other than that the yard looks fine.

I am a first time customer and so far have been extremely pleased. The company that I have used for the last three years came up with every excuse imaginable on why my yard did not improve. I would recommend TruGreen to anyone looking for good lawn care.

Mr. ** always keeps my lawn in top shape. The lawn looks like a putting green even though we are in the country with dandelions all around us. Friends comment about how nice the lawn looks. I have had TruGreen for 18 years and would recommend them.

When I came to Florida I retained the lawn care service of the previous owner. As new to the area I was not aware of the other lawn services available. As the years went on I became less satisfied with my current lawn care people. Everything wrong with the lawn was always my fault (not enough water, lawn cut too short, etc.), never because they did not do their job properly. I got tired of this BS and I asked a neighbor (who had a very nice lawn) who they used. He said TruGreen so I called them. And am I ever so happy. It has been a great experience as you tell me what is happening with my lawn, what you are going to do that day and any bad areas are not my fault. My lawn has never looked so good. Thank you.

Don't know what you are doing but I see no difference in my lawn now and before I contracted you people. I will not be renewing my contract for above reason. The only attention my lawn needs is weeds in the flower beds and you want to charge extra to do them. If I do the work myself (flower beds) then I don't need you.

Last year (2017), I engaged the services of TruGreen for their all inclusive annual lawn care program of scheduled treatments and it failed to yield much in the way of meaningful improvement. Based upon decades of personal experience in handling all lawn care responsibilities, I felt that they either applied too much or too little chemical product, the latter seemed to me as the most plausible reason for such negative results. Establishing and maintaining healthy turf does not require sophisticated rocket science knowledge and usually recovers quite well within the timeline of one year. I reluctantly allowed them to proceed with two early Spring (2018) applications to address pre-emergent weed control that was already way out of control from last year. In the weeks that followed these two applications, I can accurately report that my weeds are flourishing and spreading remarkably well.

Service was polite and professional. I would recommend this service to any interested person who inquired about it. It would be nice to be informed (if possible) about what shape my lawn is in. Sales people were respectful of my request to have service at a later date.

I had good service. The resulting treatment did the job. My grass has not been greener and weeds free. I recommend the service to all my friends. The only bad part is that the gardener has to come more often to cut the grass.

Our services are always professional, detailed orientated and friendly. We really get our money's worth will all the information and the results of our treatment. When a TruGreen representative come to treat our lawn, they are always courteous, and considerate. We have dogs and the TruGreen rep always, without question or incident closes our gates. That I just an example of their attention to detail.

This is our second year on the all natural organic plan and we are very happy with the results. Our lawn is looking thicker and better all the time. The aeration has also helped with this process to loosen the soil and help with water absorption. The weeds have been treated even with the all natural organic plan and they are under control too. We are pleased with our results and have told friends about TruGreen.

Buyer beware!!! They will put HUNDREDS OF DOLLARS WORTH OF STUFF ON YOUR BILL THAT YOU DID NOT AUTHORIZE and will demand the money even though you cancelled it OVER A YEAR AGO! They even have me on recording cancelling this service July '17 and they're still calling and harassing me. They also had the nerve to ask for HALF of the money?!? This is not the first time this has happened with a $100+ dollar service that I did not ask for. If I authorized it then why didn't they just charge my card? Because they know they legally do not have my authorization in the first place.

Advertising states the first treatment $29.99. I spoke to the rep and told him we our lawn had been fertilized on schedule but was brown. The rep said it could be bugs but the tech would let us know. End of that conversation. The rep went over our treatment plan and cost and said the first application would be $29.99. After that the treatment would be the set price. I spoke to another rep who repeated the same price. $29.99 for the first application and then the set price. The tech came to our home and stated our lawn was in drought shock. He told my husband he didn’t see any bugs.

Mathew ** was very professional providing the insect control treatment. He knocked on the door and we spoke about the treatment and he answered all my questions. Mathew has been here before and has always provided excellent service.

It’s been 3 weeks and I don’t see any sign of any of the weeds dying...they actually look like they were fed something to make them strive more. I would of expected to see some change by now and weeds dying off somewhat.

Compliments to our technician Nicholas **. He always calls the night before to advise me of my next scheduled service is due. He arrives as scheduled, briefs me on exactly what he is putting on my lawn, how long before I can let the dog's out (When the fertilizer will be dry enough), when to water, etc. I watch as he methodically covers all areas of my lawn, he wastes no time, but is extremely efficient in covering the entire 3546 sq ft of lawn. My lawn is and has always been the best looking in the neighborhood since I've used TruGreen. Have and will always recommend them to family & Friends.

Jeffrey ** did an excellent job explaining what he was going to do and why. He then did what he said he was going to do. The treatment was last week and the weeds are mostly gone, and the grass has turned a rich green in color. I am very pleased with TruGreen right now. I have never used a lawn service here before.

Good service mostly on lawn. The guy does not do my driveway side. They sent him out to redo. The bug spray not working. They resprayed still not. I canceled the bug and I was excited to be flea fly and such free.

I am so happy with everything so far. Our service technician is Robert **, and he has been a true pleasure to have since day one. He is always patient with me if I have questions, and I always do because I like to know what’s going on and he explains it very well. Please be sure that he gets all 10’s. He deserves it. Thank you.

After finally taking the plunge and replacing my lawn last summer (and adding an in-ground sprinkler system), TruGreen was recommended by the turf company. I began seeing a very specific weed emerging in the newly planted lawn. TruGreen was able to diagnose the weed (Nutsedge) and noted that it had been in the soil prior to the new lawn installation, disturbing the ground allowed the weed to grow. TruGreen was able to apply a targeted weed killer and this season I have not seen a single blade of the little monsters... Great job. Good follow-up, friendly staff. Heartily recommended.

TruGreen always notifies you of visits and responds to calls very quickly. At one time I left this company but came back after a bad experience with another company. I will never leave this company again and I am always getting compliments on how great my lawn looks.

For several years now we have been cooped up indoors during Summer months because of the mosquitoes in our backyard. Not anymore! We are able to play day or night outside thanks to TruGreen’s Mosquito Defense + Shield. It lasts at least a month or more and the service guys do a fantastic job making sure I know they are on the way and let me know when they arrive. Service guys always ask if I have any questions, concerns or problem areas. It’s nice to be able to live outdoors again!

I am very happy with the TruGreen services. They let me know when they are coming and actually come when they say. My yard is looking good! We have been using TruGreen for over three years. No complaints, just a pretty yard!

We have had the most marvelous technician for approximately ten years. Tadd ** is pleasant, hardworking, caring and conscientious. He takes pride in how our lawn looks. He is the reason we love and value TruGreen! We have also had good experiences with the customer service department and our tree and shrub service. Thank you.

Just signed up and let TruGreen do their thing. Results were dramatic in a very short time. We had a lot of work done at the house which tore up the backyard. The contractor just spread some seed around and I suspected it would all die. I am not a lawn guy but I can call TruGreen and I know how to set up a sprinkler. I have one of the nicest backyards in the neighborhood now.

The technician listened and sprayed the areas: behind pool, behind shed and along sidewalk on right side of house. I did forget to point out weeds on right of shed next to Tree Stump. I will point out that area next time the lawn is treated.

Justin ** (specialist) is very helpful explaining my lawn problems and telling us what we can do to make the lawn look better. He helped diagnose several dry patches in our lawn and suggested ways to treat them and now they are gone.

The service member who performed treatment Robbie ** was very polite and professional. He took the time to introduce himself and notify us of the work being performed before beginning. Lawn looks great. We are highly satisfied and look forward to the next treatment.

Love George and his longtime service. I have referred two neighbors to TruGreen as well.

Wasn't home this time when technician arrived, but have always been pleased with their service and professionalism. Have been a customer of TruGreen for probably almost 10 years. Would have no problem in recommending TruGreen to neighbors and friends who were looking for a lawn care service.

I have had excellent response to questions and concerns. My contract is unique and our Fort Wayne office is very responsive to my messages. This is a good thing for me, as my property requires certain specific service... and TruGreen does the job!

I have been buying your 3 applications for a year at the discounted price over 20 years and only twice needed a re-application because of a couple of missed areas, which weeds were growing. I will continue using TruGreen as long as the discounted price for the 3 to 4 applications is the same as my original service.

I signed up with Leisure Lawn over 23 years ago and they contracted for a price that was not to increase as long as I maintained my use of their service. Since TruGreen has taken over they have not honored the contract and have consistently increased the number of services and the price.

I had a great experience with a TruGreen technician. Specifically, Joe ** treated my yard on May 29 and did a fantastic job. He thoroughly treated my entire yard and took time to explain to me what he was applying all with a great, friendly attitude.

TruGreen is what the name says: For me I want truly green grass and a contract with a company that is true to their promise of a scheduled program without any intrusion to my work or family schedule. I got all that with TRUGREEN. A GREAT LAWN CARETAKER WITH THE RIGHT APPLICATION TECHNICIANS.

I was impressed with the sales representative when they evaluated my new yard. He laid out the plan and the techs have stuck to it. Any questions have been answered quickly and professionally. The technician alerts me as they are en route and leaves a detailed note as to the treatment.

I have a bare patch in my lawn because you guys would not recognize, even after we threatened to fire you, that we had mole crickets. This area is still not been regrown. You need to supply a set of plugs to fill in the problem area.

So far working with TruGreen has been a great experience. Very professional service people. Very knowledgeable and always providing information about my lawn and the work that they will be doing on that day. My lawn is so nice that neighbors stop me and compliment me. I am always telling them that I have TruGreen service.

This is a great company, with excellent customer service and quality products. After the first application, all the pesky mosquitoes were gone. We can actually enjoy sitting outside this summer. We live in a heavily wooded area, so this is something we could never accomplish on our own. Kudos to such a polite serviceman also!

I called in May 2018. I was told about what to expect. I was going to get (preemergent, emergent weed treatment and fertilize treatment). The weeds should Be shriveling up in a short time. However, if you are still seeing them, they would come out after 2 weeks. I called and received this ‘free’ treatment because it did not do what I was told. Now, remember I started in May and I started with their $29 + beginning few. Then, it would be about $70 per month after that.

Tom ** did a very nice, professional job. He was friendly and courteous. I have never had a bad experience with the service and the employees of TruGreen. I have been a customer of TruGreen for several years. Thank you very much.

The purpose for going with TruGreen was to control the weeds in my yard. There are still a lot of weed that haven’t been killed. When I talked to the associate that serviced my yard he said that two of the weed I have are two of the worst to kill (buttonweed and violets). I am hoping that this will happen. If not I will not be using TruGreen next year.

Since signing up with TruGreen, we have had 5 treatments and each specialist has been very courteous and did a good job. Like the way we are notified before each treatment. Our yard is looking better than it did when we had another yard service.

We had new sod put in. We watered, fertilized and then the moths came by the thousands and the worms ate our lawn. That's when we started our service the TruGreen. That same grass came back with the help of TruGreen and is so lush we can hardly walk on it! Absolutely amazing!

TruGreen has been my lawn service company for over 20 years and I can honestly say their service has been nothing but exceptional. My lawns have looked great from day one until now 20 years later. I can't say enough about the professionalism that each of the technicians show each time they come by to service my lawn. And my lawn speaks for itself to anyone that comes by to ask how I get it looking so good!

Always on time, friendly, and efficient. Grass is growing and looking better. No moles have arrived yet for their grubs. mosquitoes are staying away. Last falls seeding took effect well in the spring and grass has thickened. Service people are always careful of my wife's flower beds and new tree plantings.

Our service tech Hamilton does a great job and is very friendly. He listened to our issues, adjusted the service to take care of the problem and had a great attitude showing that he cared about helping us. We would definitely refer him to our friends!

After my last fertilizer application in May I experienced fertilizer burn in several areas of my yard. I voiced my concern with the local office and they were very quick to respond to the complaint and looked at the burns. They confirmed that it was, in fact, fertilizer burn and have committed to taking the necessary action to repair the damage. The applicator returned today and applied the necessary treatment(s).

Your tech is great, he was very polite and explained everything. However, apparently your product isn't. I still have weeds and bare spots. The only reason I went with your service is because of the guarantee. Exactly how does that work? It's obvious to me that I am not getting a nice lawn anytime soon which means what? You'll want me to pay you for next year's service? In advance? And go through this next year? My neighbors don't have this problem.

Used TruGreen all of 2017. Lawn was looking great. Overseeded in the fall. One large area of bare ground never came up. I had prepared ground so it would take. Now in 2018, they came and applied fertilizer and weed control when the temps were still way too cold. Second app a month later along with spot weed killer, again before weeds started growing. No wonder the tech said he couldn't find weeds.

This is our second year of service with TruGreen. We are seeing quite a difference in the appearance and feel of our lawn. It's nice to look out across our lawn and have it appear weed free. We are not totally there when you are close-up but it is amazing in how far it has come in so little time. I like the soft feeling of "just grass" to my bare feet and not being concerned of stepping on thistle. TruGreen is attentive to your needs and the technicians that apply the treatments are professional, courteous and friendly. Thank you TruGreen for being an all around professional service provider.

Wish I could give them a ZERO! Horrible company to do business with! Jessica at the Meridian office is incredibly rude, and I would never suggest doing business with them in the future. I enrolled online, and they said I would get email explaining process. Never got an email, and so I called. They explained over the phone and said that they were doing 2 treatments on the first visit. The advertisement said first treatment was 29.95, but they were going to just through on a billbug treatment on the first one for an addition 79.99.

Inexperienced technicians cannot answer questions, asked for mgr or supervisor to call me...no calls made. Then received invoice for more $$ that I negotiated with a manager earlier that year?I Called # on bill and was transferred to Cincinnati? Didn't get a return call for 4 business days? Doesn't seem that TruGreen has my interest in mind. But does want more revenue per treatment and my loyalty. I did get a call from a familiar person Nick ** and he said he will have someone call or make an appt to look at the property.

I wish TruGreen would be more consistent with the treatments and could give customer a more accurate rescheduled date. I’ve had to cancel twice because they were coming on a day I wasn’t home and it’s been 2 weeks and no call for a rescheduled date.

My yard was serviced by Nick **. Nick stopped in when he first arrived and filled me in on what he was going to do. I told him to have at it. He was putting down Grub Control and Fertilizer. I was working in the garage on my lawn tractor so when Nick finished and went out to his truck to have a chat about the service I made some comments about how weeds were coming in from property out by the road, that is county property, but we (my neighbor and I) cut and keep it as the county said we could. Nick was all ears. He actually listen to what I had to say and after a brief time he had some suggestions about how to minimize weed spread with cutting patterns. I had never thought about that but it made complete sense.

Called and got ticks and flea services... A week later local office call me and offered mosquito defense shield for just $31 more per application. I got charged $394 extra instead $124. Long battle before getting refund and not full.

The mosquito program isn't working, we are still having mosquitos like crazy! I am very unhappy with the service! I am calling tomorrow to try to get them back out. I want these mosquitos gone right now! If I cannot get any results, I am cancelling!

Very friendly, listened to what I wanted done and did so with great ease. I would highly recommend this service. Was prompt to his arrival. When he finished the job, he explained what he had done and how he did it.

Our TruGreen Specialist always keep his appointments within the time frame he gives us. We know when he is coming to do the yard. He is polite and knowledgeable about his job. He knows the type of grass that is in our yard and explained to us what we need to do between treatments. He has never cancelled an appointment.

First the mosquito treat will not stop all mosquitoes. However there is a noticeable difference between our yard vs. our neighbors. Second, lawn treatment service I continually get asked who maintains your yard! I always say TruGreen treats the lawn and notice a difference vs store bought lawn fertilizers.

I really appreciate your lawn care guys taking time to speak to me about a long term plan. They don’t act “rushed” or make it seem like a pain for them to stop and talk for a little while. Very helpful.

I only have two comments: First, the applications are not always thorough on covering the whole yard. Second, I repaired two irrigation heads that were broke below ground level due to the dragging of the application hose over the heads. Otherwise, I am satisfied with TruGreen.

There is a lot of clover, which is rapidly spreading, on our back lawn. This is a big concern and must be addressed ASAP please. When will this be done? Please let me know as I have called and written multiple times.

We have been a customer for four years now and we get asked all the time what we do to our lawn. The look and color is very noticeable from the surrounding lawns. My wife and I took a chance with TruGreen. We could not be happier. If we have any concerns, they ensure those concerns are answered. I would recommend to others, give them a chance and see what happens. I think you will see a noticeable difference.

Treatments seem erratic and are very hard to plan on. I have had to call several times to coordinate when treatments will occur. There also seems to have been misinformation given at the time I signed up for services and I was told it was being researched but never received a call back.

I have been with TruGreen for the past year. Nothing short of outstanding service. Every technician every Customer service person I have contacted always very professional and there to accommodate me in anyway. I’m very particular when it comes to my lawn. TruGreen has always been there to accommodate my every need. If you want a outstanding lawn with little effort contact TruGreen today.

Steven is an excellent consultant, can be trusted. We had problems with our lawn, he recommended a plan and didn't try to recommend things that we didn't need. Nice to find a company that doesn't do unnecessary things and just take payment. Would recommend.

My yard just looked bad. Since we have been using TruGreen it looks great. I am so happy with it, I would recommend TruGreen and I have to several people. My yard is green now, to where it was a brown color all year long and no weeds. Thank you for your help with my yard.

We started out a few years ago a little rocky but the last 2 years have been much better. We have now added my in-laws to TruGreen. They have only had one treatment but the weeds are dying. The techs have done a nice job at my house and my in-laws.

Everyone who came out was very helpful. Always call before they come. All phone personnel were kind, understanding and thoughtful. I would definitely, and I did recommend TruGreen to all my friends and relatives. Thank you for making this a good experience.

I have recommended TruGreen to lots of friends and neighbors. My lawn has never looked better. And the workers who come to my home are all super friendly and super smart. This is my third year with TruGreen and I will continue using them for years to come. Thank you for everything.

I have no problems with the specialist that come out. They are great, the service is great. Looks like my lawn and shrubs are improving. What I do have a problem with are the constant phone calls I am receiving from pushy sales people from TruGreen. I was receiving so many I blocked my number to TruGreen. If it continues I will discontinue my service with TruGreen and find another company.

We ordered mosquito defense service and planned for the first treatment with a scheduler. That date was delayed repeatedly without our input or notification. It took several calls to get someone out to perform the treatment. It took over a month from order to first service and many calls to understand why the no shows on dates service was promised.

I have been with TruGreen for over 26 years, when it was called ChemLawn, I left them for two years, and realized my mistake. TruGreen treatment, and their advice for taking care of the law, made my yard the envy of my neighbors. My yard is lush, and vivid green compared to other yards in the neighborhood. I will continue with TruGreen, and will highly recommend it to my friends.

My technician Antonio showed product knowledge and gave excellent customer service. I’m very pleased with TruGreen service and have always had the best grass on my block. I’ve been a customer for several years now and never had a issue with TruGreen applications and they are always willing to accommodate my needs over the years. I will always recommend your services because I know they will get great results in their lawn. Thank you TruGreen for your great customer Service.

TruGreen has for the past two years provided me with excellent lawn care service. I bought a house a year ago and the lawn was very good and they turned it around great. TruGreen in Rochester, MN is awesome. They have also always provided me with great customer service!

TruGreen has really been doing a wonderful job taking care of our lawn. Our lawn is basically weed free, and is truly green. We recently moved here a few months ago from a previous location in Palm Coast where we also had TruGreen's lawn service.

The tech. took care of a weed that had lightly spread around the yard - nutsedge? A few days later it was turning brown, so it appears to be properly dealt with. We were also concerned with some dry/dying spots around the yard, so we showed him. He identified the spots as a fungus growing in the grass and warned if it wasn’t properly treated, it would continue to spread and kill a lot of grass. This was good to know, but three things still bothered me: Why didn’t he tell me that earlier? Why can’t he put a treatment on it? Why is this something that isn’t covered by our contract?

Like my lawn service, mosquito is starting to work. Lawn specialist are very informative and Benjamin ** is a very good lawn specialist. Benjamin ** should train in new employees and needs a raise. This would keep him with the company.

Every time you guys visit it is like we have known each other for ages. The customer service experience is beyond reproach. I'm glad I that I decided to sign up with TruGreen. I look forward to future services and my lawn does too!

I really enjoy the fact that someone is caring for my lawn that knows what to look for and the care it needs. Both my wife and I think the dollars are well spent and lowers the frustration level of the lawn we would eventually like to have. My compliments...

I’ve only been with TruGreen for only a year but the overall color depth and lack of weeds in my lawn are exactly the kind of results I wanted. The customer service has been prompt and professional. I cannot wait to see my lawn next season after a full year with the company!

We have been very pleased with the attention our serviceman, Shaun, has given us. He always communicates well with us, updating us on the progress our lawn is making. The difference from a couple of years ago is remarkable! I would definitely recommend this service to others. In fact, several of our neighbors use the service, and their lawns all look very good.

Before the lawn service began he knocked on the door and asked if we had any questions or concerns. I didn't have any concerns regarding the service but our backyard is quite sparse in areas of very dense shade. When he was finished he spoke to me again and said he felt the lawn was beautiful and not a weed in sight. I agree weeds are not a problem thanks to TruGreen. The lawn is particularly lush right now due to the heavy spring rains and is doing very well.

Have been a loyal customer with TruGreen since 2000, our lawn looks like carpet and we have a huge yard to take care of! Almost 2 acres and they are efficient, caring and professional. I always recommend them and the people that use them agree and thank us.

I am very pleased with the service that TruGreen provides. I have been told by many that I have one of the nicest yards around. The techs always take time to answer my questions and explain what he is doing to improve my lawn.

As a loyal customer of over a decade, I have repeatedly asked not to have my yard aerated until October or November and automatically get scheduled in August each year. I have asked to make note of that each year and yet get automatically signed up for August aeration. That does not work in Charlotte at all. It is still extremely hot and not worth your effort to aerate anyone in Charlotte in August. I recognize that the notification comes but I Travel a lot so I haven’t switched to text notification when service is coming up. I understand many changes have come over the years as far as software and mergers but recommend paying a little closer attention to request such as this. Overall I am pleased with results, but each year is different and I know you cannot control the weather. Thank you for your service.

My front lawn looks great, however not satisfied with my back lawn. The service personnel do a great job, I watched he applied application same front and back. Don’t really know why front and back don’t look alike. Maybe you can determine the difference.

I have used this service for many years and have stayed because the service has been beneficial for my lawn. My wife always comments on how “good and green” the lawn looks. My only suggestion is, as a retired person, I don’t like to have two (2) services in one billing cycle. The monthly charge when doubled is less attractive to me. Otherwise, I have no negative comments.

Lawn service was excellent today. The technician rang the bell for once and introduced himself. I feel that for the size of my lawn and my house situated in between two houses, the cost of the application is high. I have been a customer for over 30 years when your company was Chemlawn.

Our technician's ALWAYS great and courteous! We LOVE him and the company. We especially appreciate how the company's ALWAYS willing to work with us with any issue that may arise. We had an issue with weeds coming back and brown spots, but got it squared away with just one call! Overall great company and technicians!

I have had trouble with TruGreen over the past few visits. Work wasn’t completed. Techs half did their job by just inspecting the yard or only spraying certain areas. I had to file formal complaint and get the general manager involved. This Tech came out and sprayed the lawn according to plan. Nothing special done. He was courteous and respectful.

I've been using TruGreen Lawn Service for about three years, and been very satisfied with the results. Specialists are personable, knowledgeable, and communicative. My lawn looks better than most other lawns in the neighborhood due to their outstanding, professional care. I highly recommend their service.

So far, each of the service technicians who have visited my home have been friendly, courteous, and highly professional. Moreover — and arguably more important — I've noticed a marked improvement in the health and beauty of my lawn as compared to the period before signing up for this service.

The service rep failed to contact me upon arrival as previously instructed as my property is gated 24/7 to keep illegals and other unwanted people entering the property. He failed to contact his home office to determine confirmation of the appt. He lied about not having phone service or computer service available to contact me or his supervisor. But somehow his supervisor did reach him and told him to return to my home to complete the service. Hmmm.

All you get is "I" or "We are sorry about... Let me fix it for you." Yet nothing gets fixed nor do you see or hear from the local management. You are always told their voice mail is full but they will leave a note or an email for them with your issue. STAY AWAY from this company. My lawn now has bare spots and I cannot get anyone to look at it or contact me. Just trying to get the service stopped and a refund is a nightmare. Six weeks with weekly calls and still can not get it stopped. Then there are the constant emails and phone calls trying to sell you additional stuff. There is a do not sell list. I was on it but still received 20 - 25 emails a week and 3-5 phone calls. Snail mail was not bad. You only get 2-3 pamphlet's a week.

We just started the TruGreen service this summer for mosquitos and weed control. So far the services are timely and the employees are friendly. There are some patches of dry burned grass where our dog urinates. we are hoping with a few more treatments those will be turned green again. Our neighbors use TruGreen and so does our family one town over. So far the mosquito population seems much improved.

After the first application of weed treatment and fertilizer we had random light brown dying looking patches in the yard. The first treatment for weeds didn't take care of the problem. The second application took care of the weeds, but our lawn then had much larger areas of brown-dead looking patches of grass. These areas were not where the weeds had been, so my husband and I are confused.

I contacted TruGreen twice to create a quote and then to confirm the coverage of the weeding and fertilizer service. One day while home the technician stopped to talk to me. He asked if I was sure I wanted only the front yard serviced. I said, "No. The entire yard". He proceeded to spend 5 mins in the front yard and left. I immediately called TruGreen to ask why my lawn was not serviced as per the contract. They said they have a contract that states I only want the front yard done. And 2400 square feet is all I am paying for. My front yard is about maybe 600 feet of grass. Then they tried to tell me my yard was actually 9000 sq feet of grass and then through email that it was 7000 sq feet of grass. Both are wrong as my yard is mostly forest and flowerbeds.

Our yard was so bad. It was nothing but dandelions. I was so embarrassed. Thanks to TruGreen we now have a beautiful lawn that I can be proud of. The other day our neighbor, who does his own lawn maintenance actually told me that he was seriously considering call TruGreen and getting a quote for his yard. He’s in his 70’s and really needs to let someone else handle it for him.

My concern is not with the service but with the final cost. When I was called about the mosquito treatment I inquired about flea and tick and was told I could just add it for an additional 20 dollars. That turned out to not be the case. It was $49.99 not including the mosquito treatment. It was two separate treatments that could not be combined as I was lead to believe. Whoever I talked to in the follow up call was apparently misinformed and it in fact could not be combined and the increase in cost reflected that.

This application was for grub control. This is one of the most important apps of the year. Our neighbors yard was just destroyed by armadillos digging for grubs again this year. We never miss this treatment. We live right next door and never have a problem. He is a new owner and may take our advice about you guys. Thank you very much.

This has been my 2nd round of mosquito spray and it's been keep them at bay. So far so good for my 1st season using TruGreen. The technicians are always so polite, courteous and friendly. They answer any questions I may have. Keep up the good job TruGreen.

I am pleased with the results of my lawn care. It is far better than before you started. The dandelions were terrible. And are now pretty much gone. The grass is healthier and greener than before you started. Crabgrass is less.

Our specialist, Matthew **, does an outstanding job for us. He always listens to my requests and immediately acts to make improvements. He is very conscientious and customer oriented. We really appreciated having him as our specialist for our lawn care.

I was told that there was satisfaction guarantee. I called told them I had weeds coming up. They said they’d send someone out. They are out but counted it as one of my 7 prepaid services. It was supposed to be free because the first guy didn’t hit all the weeds. Not too happy about this.

Perfect service. I been with TruGreen last five year... not any single issue with my lawn and services... 100% perfect. So far it's been improving day by day... I have refers all my friends so far. We been 15 family having services. No any single issues. Great services.

Steve is the tech assigned to our property. I am happy with his work however TruGreen is STILL not contacting me before sending out a technician, I have had many discussions with TG on this matter and I hope it gets resolved.

I have been a customer for a long time and I'm always very pleased with all of the services I have and the results. I will continue to be a customer with TruGreen as long as the service continues to be top notch. Thanks for your prompt service.

Techs and support staff have been warm, engaging and knowledgeable. Lots of good advice as well as the treatments. The first mosquito treatment didn’t have a big impact, but one call and they returned to retreat. Looking forward for the neighbors to have lawn envy!

So far, after two treatments, we are happy with the product and results. We have noticed fewer mosquitos and bugs than we have normally. I would like to be present at some point when mosquito and lawn services are performed. Thank you for the excellent services.

We subscribed to the TruGreen mosquito treatments and recently had our first treatment. The immediate results amazed me. We could walk in the yard or sit on our patio without a single irritating mosquito buzzing around or biting our ankles. Thank you TruGreen!

Blake was very friendly and answered all of my questions and concerns. The process was very quick and I'm looking forward to the next treatment. The best part of this service is that my dogs can go outside and play in the lawn a couple hours after treatment.

This is the third year using TruGreen. I thought I could skip a year and do my lawn myself. Well, that didn't work out very well. I have them back now, and things are back to normal. My guy does a great job.

Lawn specialist Phil did a great job! The lawn looks good. The weeds are getting under control. He serves as a criteria for others to emulate! I give him a ten on the rating scale. Keep up the good work!

The first application for broadleaf and fertilizer was good. Got 80% of the weeds. I called TruGreen and they sent a rep to spray again at no charge. I really like this company and my yard just keeps looking better!!

I was charged $125.90 for my second visit from TruGreen on 6/6/2018...a total of 13 minutes. Applications were made for "broadleaf weeds" and "grubs". I was told that the charge was made for TWO applications. I think $10/minute is RIDICULOUS. I am considering cancelling further visits from TruGreen!!!