TruGreen Lawn Care Reviews
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About TruGreen Lawn Care
TruGreen aims to give you a lawn you'll love. From turf to trees and shrubs, we have assembled a collection of scientists and local specialists who develop and tailor exactly the solution your lawn needs. We offer tailored science-based solutions to provide superior lawn results to give your lawn exactly what it needs at key points throughout the year. We back it all with our TruGreen Healthy Lawn Guarantee.
- Pest control services
- Healthy Lawn Guarantee
- Multiple plan options
- Won’t fit every budget
TruGreen Lawn Care Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed June 7, 2018
Thank you for you helping me control the mosquitoes in my yard, my tech Angel was very thorough and detailed in his service. He went thru all the nooks and crannies of my house to search and protect my family from mosquitoes.
Thank you for sharing Edgar!
Reviewed June 7, 2018
To be honest I was very unhappy with my lawn when TruGreen first started treatment. My lawn was full of weeds. After frequent treatment it looks great now. I never knew how many weeds I had in my yard. Lawn is now free of weeds!!
We are pleased to know that through our partnership that the lawn is now weed free!
Reviewed June 7, 2018
Tristan was very knowledgeable and explained the four different types of weeds that we need to get under control. He explained how often and how much we should water and what to watch for as the weeds begin to die.
We are truly pleased to know that he was able to keep you informed and review your property Sean.
Reviewed June 7, 2018
Workers are pleasant and get the job done quickly. If I notice something not to my liking, I call TruGreen and they come back out and make it right. Call before coming out and leave a notice after they've been here.
Thank you for your review Bonnie!
Reviewed June 7, 2018
TruGreen has definitely improved the health of my lawn. I recommend TruGreen without reservation. Keenan ** has been doing a great job in taking care of my lawn. I trust that my lawn will again continue to look great.
John it is great to see that the health of your lawn is continually improving and that Keenan has done a great job of taking care of your lawn!
Reviewed June 7, 2018
TruGreen has treated my yard properly and has even come to re-treat problem weeds for free. Customer service has been prompt and attentive, and the technician is quick and efficient. I am complimented on the condition of my grass since I and TruGreen have been working on it.
Mike thank you for partnering with us for your lawn care needs.We are happy to see that both the customer service and results have been satisfactory.
Reviewed June 7, 2018
We have currently moved to a brand new house. Went ahead and contacted TruGreen. Their representative was very helpful and got everything started. First treatment was just done and so far so good. I am happy just waiting on the fall to have aerated and plugged.
Mark we appreciate the time that you have taken to review your experience thus far. Welcome to TruGreen!
Reviewed June 7, 2018
Dennis ** was very friendly and walked me through the complete service. He explained what he was treating my lawn for and what subsequent services would involve. The dandelions were dead the next day as promised and the lawn looks great! I am very happy with TruGreen and the professional and personal lawn services they provide.
Sensational! Thank you for sharing Shannon!
Reviewed June 7, 2018
We have had three services with TruGreen this year and have had amazing results with each (Aeration, mosquitoes and lawn care). The most impressive service so far has been the mosquito elimination from our heavily treed yard. With just two treatments of lawn service we’ve seen a reduction in weeds so far and can’t wait to continue with the next five applications.
Lauren we love to see that we have had such marvelous results already
Reviewed June 7, 2018
TruGreen did an amazing job on our mosquito defense. We have barely noticed any bugs after previously seeing hundreds. Very happy! Will definitely be coming back every year! We are also very happy with our backyard having gone from completely dirt to almost all green.
Robert we are happy to see that you were satisfied with the results of our mosquito treatment. We see that your next application is tentatively scheduled for 07/10
Reviewed June 6, 2018
TruGreen offered a competitive price and provided good lawn treatment for weeds; HOWEVER, since purchasing the 8 applications I have received OVER 35 solicitation phone calls and multiple solicitation visits to my house. I have asked REPEATEDLY to be removed from their list but they continue to call and harass me trying to sell mosquito treatment... Ummm, I think I am capable of calling you and asking for it if I want it... there is no need to harass me with 3-4 calls EVERY WEEK. So my advice is to avoid using TruGreen AT ALL COSTS unless you enjoyed being harassed at your home and over the phone by people who clearly do not care about the customers!!!
Hi Matt. We take our responsibility to you very seriously, and we are greatly concerned about the experience you mentioned. In order to resolve this issue, we would like to speak with you directly. Please message us privately so we can assist you
Reviewed June 6, 2018
Dollar Spot Application - Michael ** diagnosed our problem and treated it immediately. Very pleased with prompt and efficient service. The other people at our local office, including Jason ** and Ms. **, were very responsive as well. Once again we're very pleased with our service.
James we are very pleased that Michael was able to diagnose and successfully treat your concerns. We also thank you for acknowledging your local associates as well.
Reviewed June 5, 2018
TruGreen treated my lawn in 2017. We did not want it in 2018. They called my home few weeks ago and wanted to schedule. I did not schedule. They treated my lawn last week without informing me. I called them to complain. They asked me if someone had called to schedule & I said no one called. She acknowledge nobody called me & in response offered to charge me half the price which I did not accept. I said, "You came without my permission & I don’t want to schedule again, & I will not pay." Today I found the surprise, they charged $100 on my credit card without my permission. What should I do? This is credit card fraud. Please help me.
Hi Mir. Thank you so much for your feedback. We would like to apologize for any inconvenience that you may have experienced from this misunderstanding, and we assure you that we are looking into your case more deeply, as well as reviewing our own operational protocols. Please message us directly. We are eager to resolve this issue as soon as possible.
Reviewed June 5, 2018
Our lawn rebounded nicely this spring. One comment our lawn specialist had was uneven watering spots in the lawn and he suggested adjusting the sprinklers, but we have a sprinkler servicing plan with TruGreen, so hopefully, the two departments are communicating one with another and will get this resolved. Thanks!
Hello Keith, thank you for your feedback. We wanted to check in and see if you watering/spots concerns have improved?
Reviewed June 4, 2018
My wife & I really appreciate the friendly, dedicated & professional Service Technicians that TruGreen sends to care for our residence. They take care of our lawn, trees & ornamental shrubs as though they were their own. We are so pleased every time we pull into our driveway. The dedication & professional care that our TruGreen Service Technicians put into our home is the main reason we stay with TruGreen. TruGreen is very responsive anytime we have any questions, or have any additional lawn care needs, or issues. I highly recommend TruGreen to family & friends when they compliment me on our lawn.
to know that you are satisfied with your service. Thank you for partnering with us John
Reviewed June 4, 2018
Still have creeping charlie vines in many areas of the yard. Continue to be there even with treatment. Recent service person is good but some previous service people have cut the treatment short and did not get the whole yard.
to feel as if your creeping charlie were not improving. TruGreen offers free and unlimited reservices in between
your regularly scheduled paid visits upon request, to address additional concerns (such as weeds). Please let us know if you would like for this to be scheduled for you.
Reviewed June 4, 2018
This is only the 2nd year we've had TruGreen and our yard needs some work. So we can't give 5 stars yet. But we can tell you that their service is very friendly, when they say they are coming out they show up. If we have an issue, they come back out and take care of it without issues or difficulties.
We thank you for providing your feedback surrounding your TruGreen experience Mark. Please keep in mind that we offer free and unlimited reservices in between your regularly scheduled paid visits upon request. Utilizing these service calls allows us the opportunity to treat your concerns more aggressively
Reviewed June 4, 2018
The gentleman (Abe) that performed the mosquito tx was professional, respectful, considerate to all my **. He phoned several times to let me know he was coming. I was not home, but Abe was patient until he was able to reach me so that the tx could get done--I have a dog so I wanted to make sure she was inside before Abe started the tx.
Please feel free to visit the feedback page on your trugreen.com profile to leave a credited review for Abe. We appreciate the effort that you have placed to recognize his customer service Cecelia
Reviewed June 4, 2018
Excellent service. Both lawn and trees. Would recommend to friends. The technicians are always prompt and thorough when providing full service. Always available and ready to answer any questions that I may have. Always give suggestions and very professional. Very knowledgeable.
We are truly pleased to know that he was able to keep you informed and review your property Steve
Reviewed June 4, 2018
This was my first experience with TruGreen. The serviceman was respectful, informative and polite. I'm looking forward to my next treatment. I was concerned about the creeping charlie and after a couple weeks now, that seems to be at bay.
Carol thank you for choosing TruGreen and entrusting your lawn to us. We are happy to see that the services have rendered satisfactory results
Reviewed June 4, 2018
TruGreen is a great value. They come out often to service the lawn starting as early as March. It is cheaper to have them treat the lawn than for me to purchase the necessary chemicals and my lawn has never looked greener.
Thank you for taking the time to provide a review of your service experience Linda
Reviewed June 3, 2018
My lawn has responded well with their treatments. It grew and filled in within a weeks time. The weeds disappeared within two weeks as well. The treatment was not evasive either. They were very thorough and hit all parts of the yard.
Wow Michael! We love seeing that the lawn began to show results so quickly!!! Thank you for taking the time to acknowledge the efficiency of our treatments!
Reviewed June 3, 2018
The biggest reason is if I don't like the results of an application I can call and they will re-apply the application within a week. Very responsive to my concerns. When talking to a Tech they answer my questions accordingly, if they don't have an answer they get me one.
Tom, we are happy to see that our free reservice policy has proven to be a beneficial asset for you!
Reviewed June 3, 2018
We have used these services for years and are very happy with the results. They are reliable, dependable and always friendly and available when we call customer service for question. Most importantly, we appreciate the improved appearance of our lawn.
Thank you Charles for acknowledging the character of the associates that you have interacted with. We are pleased to see that everyone is providing you with the experience that you deserve.
Reviewed June 3, 2018
Kevin was very attentive to my concerns and needs on my first treatment. He gave me good information on what I can do to help on my end and was very informative. I look forward to seeing improvements in my lawn!
Kimberley we are very pleased to know Kevin was attentive to your needs and provided valuable information. We look forward to a great year together!
Reviewed June 3, 2018
TruGreen does a great job at lawn care and pest control for me at a fair price. The employees that come to my home are considerate and polite and my yard looks great year after year. A great experience from a great company all around. Awesome, polite people, and timely service.
Chris we are delighted to see that you have had a great experience! Thank you for choosing TruGreen
Reviewed June 3, 2018
Mark was very thorough in upgrading my current lawn pest control program. He was also valuable in discussing my issues for resolution. Great job Mark! My lawn is improving this year over last year too! Also got answers to my horticulture services for both properties.
Thank you Debra for taking the opportunity to provide a review of your service experience with Mark. We are pleased to see that he has diligently aided in resolving your concerns. Please feel free to visit the feedback page on your trugreen.com profile to leave a credited review for Mark.
Reviewed June 2, 2018
I have been a TruGreen customer for over a year. I truly enjoyed the service, the professionalism and knowledge they share with you about your lawn. Now my lawn is one of the beautiful lawn of my neighborhood. I have had several neighbors approach me about the yard of the month. Great service...
George it is our pleasure to partner with you again this year. We are pleased to see that we have continued to meet your needs and provide a satisfactory experience.
Reviewed June 2, 2018
I am very pleased with my service from TruGreen. I have lawn care, tree and shrub care, and mosquito care. Each person that has come to my home from TruGreen has been neat and clean, pleasant, and knowledgeable.
Carole we are pleased with the review that you have provided about our specialists. Please feel free to visit the feedback page on your trugreen.com profile to leave a credited review for them at any time!
Reviewed June 2, 2018
Definitely seen a decrease in weeds with TruGreen. They even returned to spot spray a particular weed that was being stubborn. I really appreciate the phone calls to give you a heads up about when the next service is coming. Thank you.
Scot we truly appreciate the time that you have taken to recognize our efforts in reducing the weeds on the property and confirming the benefit of our automated Trudy call notifications.
Reviewed June 2, 2018
I call TruGreen because I had a landscaper doing my lawn, but the result weren't great. I've seen the TruGreen trucks around and decided to look them up on the web. They got back to me immediately. I have had one treatment so far but already see a difference. What I like most is they let you know what they will be doing and when they will be there. I also bought their yearly package to save some money.
Welcome to the TruGreen family Joseph! We are happy to see that you were able to take advantage of our pre-pay discount! If you have any questions or concerns please do not hesitate to reach out to us!
Reviewed June 1, 2018
We love our lawn this summer! No weeds no dandelions! We will definitely spend many summer days and nights enjoying our outdoor space! Our technicians have always been very friendly and professional and give us great advice on ways to improve our lawn.
Laura we are elated to see that through our partnership you are able to "live life outside"! Thank you for sharing!!!
Reviewed June 1, 2018
Very happy with TruGreen so far. Great customer communications such as prenotification prior to each service. Service is always timely. Provides the customer a detail report on each service performed. My lawn is looking nice and green. All the weeds and dandelion s appear to be under control.
Thank you for reviewing your service experience Benny!
Reviewed June 1, 2018
My grass has been cared for very well for over a decade by TRUGREEN. I recently added Tree and Shrub Care because mine looked like they were suffering from various diseases. After a year of care I can really see a difference and more life pop back into my trees and shrubs.
We are truly pleased to know that we were able to address your concerns and remedy them to your satisfaction. Thank you for partnering with us!
Reviewed June 1, 2018
Have a large yard with Emerald Zoiza grass (thin blade--golf green variety) which requires more urea type fertilizer (38-0-0) than other grasses since it is approx. 3" thick and grows from underneath the turf rather than crawling on the surface. Luckily the supervisor understood my needs and instructed the associate to apply a heavily dosage. Results look great!! Drive by ** and see for yourself! Also use TruGreen for my trees & shrubs with great results.
Thank you for reviewing your services. It is always a pleasure to report to the management team such a delightful acknowledgement. Thank you for partnering with us!
Reviewed June 1, 2018
We have had TruGreen for over 5 years. During that time they have consistently called before arriving and have always arrived and let us know they are on the premises to let us know what they are applying that day. We have requested extra services and they have responded promptly. Our neighbors have joined TruGreen because our lawn looks so good.
Thank you for taking the time to review your services. We are truly pleased to know that we were able to keep you informed and review your property. Thank you for your referrals and continued loyalty.
Reviewed June 1, 2018
Specialist quickly went about applying fertilizer, pre-emergent crabgrass control, and broad leaf week control. These lawn treatments make our yard look healthy and green! They are relatively inexpensive. We also get sprayed for unwanted bugs, which helps both inside and outside. I would recommend this service to others.
We thank you for taking the time to review your services and are so pleased to know that you are satisfied with your service. Not only do we maintain the health and vigor but we are here to assist in ensuring it is aesthetically pleasing for our customers. Thank you for your willingness to recommend our services.
Reviewed June 1, 2018
I have only been a customer for a short time, but WOW, the difference is undeniable! When I started about 5 months ago, I was starting to become overrun with clover. Two weeks after the first application, the clover starting dying, and after one month was completely gone. Now my grass is starting to get some “turf”, and is becoming a dark green. I can’t wait to see my lawn a year from now. I could not be happier. Thank you TruGreen!!
We are so happy to hear that you are satisfied with your service. We look forward to a great year together.
Reviewed June 1, 2018
The service has eliminated essentially all weeds from the yard. I just started a year of service this year, waiting to see the fescue grass thicken up over time. The grass is still a bit thin and brown in spots.
Thank you for reviewing your service. We will add a note for them to review the lawn for thin and brown spots on your next service.
Reviewed June 1, 2018
This spring our lawn looked terrible, last fall the crabgrass was out of control. After our first treatment this year we could tell a big difference in the lawn, the neighbors noticed it too. We just received our second treatment and are excited to see the results enhance even more. So far we are extremely happy with TruGreen. Thank you.
We are truly pleased to know that your results are improving. Thank you for reviewing your service.
Reviewed June 1, 2018
I have been a long term client and have had nothing short of a very high outcome from using TRUGREEN for a nice lawn and tick free outdoor space. I live in a very dense shaded mountain piece of ground but with TRUGREEN it has helped me have a lawn that really looks good and the issues with ticks have been almost completely eliminated. I am very pleased with them and their services!!
Timothy it is great to see that we have successfully controlled the tick issues and that you have maintained in partnership with us for so long. Thank you.
Reviewed June 1, 2018
You guys are good especially notifying me before and after about treatments. Also you do what you say when you say it and do not try to upgrade/charge me more. Your special pricing is great although I'm price sensitive and cannot do business at your 800 number rates. Let's keep up the good relationship.
Thank you for your feedback John
Reviewed June 1, 2018
TruGreen is doing a great job with weed control and the growth of my grass. My grass looks awesome. I'm impressed with their knowledge and abilities about lawn fertilization. The technician leaves a report that gives me feedback and recommendations.
Thank you for providing feedback about your service. We are truly pleased to know that your specialist is able to keep you informed and review your property.
Reviewed June 1, 2018
The staff at TruGreen is great. Very patient and very nice. The technicians that come out to do the work are pleasant and professional. My yard is a total disaster. They’ve only been out twice so far and I can see a bit of a difference already. As long as the drought doesn’t get too bad I’m hopeful it will be really nice for next summer. Like I said, the yard is a total disaster and will take some time to fix. So far, so good.
Thank you for reviewing your services. We are happy that the staff and technicians have been helpful in achieving improvement in your lawn. We look forward to a great year together.
Reviewed June 1, 2018
I have used the services of TruGreen on and off for many years, at several properties. I very much like the multiple applications of products throughout the year, with TruGreen making the adjustments for the seasons and my landscape needs. I also do not have to guess about the correct products, buy and store them.
to know that you are satisfied with your service. Thank you for partnering with us.
Reviewed June 1, 2018
I've had two of the seven service visits so far and very pleased with the results to date. Phillip is an excellent resource who takes the time to answer my questions and address my lawn needs. The lawn is responding exactly as Phillip promised. I look forward to a healthier looking lawn throughout the summer heat now.
Please feel free to visit the feedback page on your trugreen.com profile to leave a credited review for Philip. Thank you for sharing Tom
Reviewed June 1, 2018
We had a lot of weeds after the first application that weren't taken care of. When I called about it the staff apologized and made sure that a person came out and took care of it. Talked with Renee and Maria at different times and they were very pleasant and sensitive to my issue.
Margaret we are pleased to see that the service calls have helped to alleviate your weed concerns
Reviewed June 1, 2018
I like getting the automated call prior to service so I know the specialist is coming. I like getting a review of what was done and what they noticed regarding my grass, trees or shrubs. I like that when they are here they are not intrusive. They do their job quickly and are gone. (I do, however, have a very small yard). I have had TruGreen for several years now and was always pleased with the quality of my grass, trees and shrubs. Last year, however, I was not pleased. I continued to have weeds and the grass was not as green as typical. I am hoping this year I will see better quality results following application. If I so not and have 2 consecutive years of under par results, I will consider looking into another company. This is not something I care to do but I do want my yard looking nice for the money I am paying.
We are truly pleased to know that your specialist was able to keep you informed and review your property. TruGreen offers free and unlimited reservices in between your regularly scheduled paid visits upon request, to address additional concerns. If you are having concerns, please let us know.
Reviewed June 1, 2018
My lawn looks pretty good. Very few, if any, weeds. The tech always knocks first to let me know what he is laying down. Actually my lawn never looked better because of your service. The backyard still needs a lot of work; many weeds.
your regularly scheduled paid visits upon request, to address additional concerns (such as weeds). Let us know if you would like us to check if you are currently eligible for a reservice.
Reviewed June 1, 2018
It would seem the address for my residence was entered wrong in the system and they treated some of the surround yards but not mine. Once he arrived he was a very nice person and answered all of my questions. I am already seeing some of the weeds wilting.
We are happy to hear that the specialist was able to address your concerns. We certainly apologize that your experience did not start as expected, but we are glad that you have decided to partner with us.
Reviewed June 1, 2018
Very happy with the way my lawn is coming back. My TruGreen sprayer guy is doing a fine job. Can't wait to see it in 6 months. Elvis is out of town and his replacement was very knowledgeable about the lawn care business. He stopped to explain to me the problems going on in my grass.
Donald we are happy to see that your specialist was able to provide a fine service in Elvis' absence. Thank you for taking the opportunity to recognize him for his efforts
Reviewed June 1, 2018
You do a great job, because you have people who care about their job and how my yard looks. They call before they come to our home. They let me know if they see any problems with my yard and my trees and bushes.
Thank you for reviewing the specialists, it is always a pleasure to report to their management team such a delightful acknowledgement.
Reviewed June 1, 2018
We have used TruGreen for a few years now, and our lawn has never looked better! Whenever we have a question or a problem, we get prompt responses from the TruGreen Team! We are happy customers! We would recommend them to anyone, and we have!!
John thank for your review and your willingness to recommend our services to other as well.
Reviewed June 1, 2018
Our property looks great. Both of our neighbors on either side of us have signed up for your services, why, because our grounds look so good, thanks. I signed up because a home on our block was being serviced by TruGreen.
to know that the services have exceeded your expectations. Thank you for your referrals and continued loyalty.
Reviewed June 1, 2018
We are a 4 townhouse Home Owners Association and we have received services with TruGreen for many years. We always get a call the day before the service that they will be coming. We have always gotten great service and if there is ever a problem it is taken care of immediately. I would definitely recommend TruGreen to friends. Thank you for your continued service.
We thank you for reviewing your services. Thank you for your continued loyalty and your willingness to recommend!
Reviewed June 1, 2018
The technician was on time and did a very good job of treating my lawn. So far the results are not easily seen as my lawn was not treated by the previous owners and will take a while to show improvement.
We are truly pleased to know that your specialist was able to address your concerns and remedy them to your satisfaction. We look forward to our year together.
Reviewed June 1, 2018
Apple scab treatment - Friendly, explained process and expectations. Also provided a quote for lawn fertilizer... explaining that process and expectation as well. Using the TruGreen.com option to pay invoices and track statement activity provides convenience to seamlessly manage account.
Jim thank you for your review and we are happy to see that our website has proven useful for you.
Reviewed June 1, 2018
The service has been excellent. TruGreen schedules my service so I don’t have to worry about doing it at the right time. I always receive prior notice of the arrival. The attendants are always professional, friendly, and efficiently provide application to my lawn and/or shrubs.
Thank you Tim! If you would like, you can visit www.trugreen.com and complete the specialist survey in the feedback section of your "my account" page.
Reviewed June 1, 2018
I emailed in an inquiry to get a quote for your mosquito service. Within 5 minutes of sending the email request, I had a call from TruGreen. I have been a TruGreen customer for lawn care for a long time. Your price was great and the sales person was very helpful.
to know that you are satisfied with your experience. Thank you for partnering with us.
Reviewed June 1, 2018
People who come over, friends and others, say our lawn looks like a plush carpet. We have the nicest lawn on the block and maybe in the town. Workers are helpful with concerns of our lawn care. They address our needs as soon as possible. Sometimes right on the spot while they’re there.
but we are here to assist in ensuring it is aesthetically pleasing for our customers. Your review lets us know that we have accomplished that!
Reviewed June 1, 2018
Excellent job done by Juan ** for mosquito & tick control, Georgi ** for lawn services, and by Jerry ** for pest control. Juan and George knocked on the door and I get a chance to talk to them and they explained the work they will be doing. However, I did not talk to Jerry and the description of the work done confuses me.
Thank you for taking the time to review the experience that you had with your specialists. We are truly pleased to know that they was able to keep you informed and review your property. Please let us know if you need additional clarification.
Reviewed June 1, 2018
I am concerned about the 10 bushes we planted around the 1st of January. They have grown beautifully but in the last 6 weeks they have many yellow leaves on them and I'm afraid I'm going to lose all the plants. I've tried to be home when they come to spray but have missed them the last couple of times. HELP!! I've left a couple of messages but I guess not in the right places. Phone is **.
Hello Shirley, we apologize for the delayed response and wanted to check and see if your bushes have begun to show improvement. We do see that we were just out on 06/29. If you have any questions or concerns please let us known so that we may aid you. Thank you.
Reviewed June 1, 2018
I have been very satisfied with service provided by TruGreen. Service personnel are very friendly and provide what services they are performing. Whenever I have called Trugreen all my questions have been answered by the rep. I have had my lawn serviced by TruGreen for about eight or ten years.
We are so pleased that you are satisfied with your service. We are happy that the personnel are able to address your concerns. Thank you for your loyalty.
Reviewed June 1, 2018
They are very helpful and informative in helping me understand my lawn and what it needs. After the first application I saw a huge difference in my lawn. I am so happy I choose your company. My lawn looks so green and the weeds have died down in just a month. I couldn’t be happier with going with TruGreen.
We are happy to be partnering with you as well Chris!
Reviewed June 1, 2018
I really love and appreciate this wonderful lawn care service, especially since my husband and I are over 55. We always know our TruGreen Service Rep will be on time, no matter what the season. Lawn looks fabulous year round. Thanks.
We thank you for providing your feedback surrounding your TruGreen experience Pamela
Reviewed June 1, 2018
We had someone visit last week and since then about 100 mushrooms have popped up in our yard, possibly more. I walk my dog in the neighborhood and don’t see 1 other lawn that has mushrooms like mine. Not sure if it’s by chance or has something to do with the chemicals but now I have all the squirrels coming to my yard to eat them. The gentleman that visited was very nice and very helpful.
Hi Brittney. We take our responsibility to you very seriously, and we are greatly concerned about the experience you mentioned. In order to resolve this issue, we would like to speak with you directly. Please message us privately so we can assist you.
Reviewed June 1, 2018
The protection that was sprayed seem to be working. Also my grass is looking good from the different TruGreen maintenance lawn services that get on a monthly basis. As I have said I have the best looking LAWN in the area. We will see how my lawn looks when it get hot in the months of July and August.
to know that the services have exceeded your expectations. Let us know if you need additional assistance in July or August.
Reviewed June 1, 2018
Very pleased with service and applications of fertilizers. Lawn looks 200% better than before. System always calls the leaves a message the day before they come. They leave detailed description of what was done on your doorstep if you're not home. The specialists that come to apply the lawn control are very professional and friendly. I would definitely recommend trying this service.
We are certainly pleased that you are satisfied with your service. Thank you for reviewing your specialist, and we are truly pleased to know that he was able to keep you informed and review your property. Thank you for your willingness to recommend.
Reviewed June 1, 2018
Justin explained what he was doing and what results I could expect in the upcoming weeks. As always, he did a very thorough application and left a breakdown sheet explaining what was done that day. Also, Justin was very helpful when instructing a trainee on what needs to be done. Very professional.
Thank you for reviewing your specialist. It is always a pleasure to report to their management team such a delightful acknowledgement.
Reviewed June 1, 2018
I switched from 2 other lawn care companies and I'll never go back. Great service, calls the day before treatments and a lush lawn make me one very happy customer. My only regret is that it took me so long to call TruGreen!
We are so happy that we exceeded your expectations. Thank you for partnering with us.
Reviewed June 1, 2018
Customer service made me aware of the quality that I would get. Driver showed up on time and knew what he was doing. My grass already started showing some life. I would definitely use TruGreen again. Looking forward to use TruGreen again.
We thank you for reviewing your services and are so thrilled to see that the customer service is very responsive and your lawn is showing some life! Thank you for partnering with us.
Reviewed June 1, 2018
I have been a customer for many years. Very happy with my service. I would recommend to anyone. Very good service and personnel. I appreciate that they do not try to persuade or pressured to buy add on services. Service personnel are very friendly and helpful. Service is explained in detail to provide a clear understanding of my needs.
Thank you for your review Donald and your continued loyalty to our partnership. It is our pleasure to service you.
Reviewed June 1, 2018
Have used TruGreen for 20 years at this location. I have never had any problems with the product or the service provided. The technician is always polite and answers your questions. It's great. I never have any problems with weeds.
to know that you are satisfied with your service. Thank you for your continued loyalty.
Reviewed June 1, 2018
Chris your specialist is one of the finest young gentlemen I've ever met. He explained what he was gonna do and then did it with professionalism. That should make your organization proud. The South Florida rainy season made it hard for Chris to complete his tasks but he came thru.
Thank you for reviewing your specialist. It is always a pleasure to report to their management team such a delightful acknowledgement.
Reviewed June 1, 2018
I have weed control and fertilizer mosquitoes. I've had to have the weed control redone because there were several dandelions but they did it and the yard looks good now. They definitely strive to be the best they can. They want your business and want to keep your customers happy.
Mike we are happy to see that the free reservices have aided in better controlling your dandelion concerns.
Reviewed June 1, 2018
TruGreen picked up my account nicely from Scott's Lawn Service 2 or 3 years ago and the transition has been seamless. I have been pleased with my TruGreen service. I receive many compliments on how nice and green my lawn looks which only adds to the overall appearance of my home.
Nancy we are happy to see that our Scotts with TruGreen merger has been both seamless and satisfactory for you.
Reviewed June 1, 2018
I’ve never used a lawn service. TruGreen was easy to set up. I like that you can customize what services you want. I didn’t have to be present for the service when they came, and they left a written summary of what was done and what they suggested to be done. All I had to do was watch my lawn transform. The change was rapid and to my satisfaction. Before TruGreen my lawn was overrun by dandelions and other weeds, had bare spots, and had different color patches of grass. In just a few short weeks the weeds are gone, grass is thick, and has a healthy shade of green throughout. It’s definitely worth it to try TruGreen.
We are delighted to see that the lawn developed in a few short weeks and now you have the opportunity to experience the benefits. Thank you for choosing TruGreen Kamau
Reviewed June 1, 2018
I just started the program for lawn care, weed control, and mosquito and pest control. TruGreen has been very good about keeping me informed on when specialist was going to visit and perform service. Great in follow-up. Accurate in billing on time. Haven't had enough time yet to see results since I just started program.
Trevor we look forward to our new partnership and seek to provide you with the results that you deserve. Please feel free to reach out to us at anytime if you have questions or concerns.
Reviewed June 1, 2018
Overall my grass looks pretty good. Customer service is satisfactory. I wish they offered a discount for long term customers or senior citizens. Also I'd like to be able to meet with the tech in person every so often.
Catherine thank you so much for your feedback. We look to provide you with the opportunity to speak to your specialist by scheduling the automated Trudy call the day before your scheduled visits. Regarding your pricing please send us a private message to review budget/discount opportunities. We would be more than happy to see what we can do to better assist you.
Reviewed June 1, 2018
I use many of the TruGreen products from Lawn Plan, Tree/Shrub Service, Lawn Pest Control, and Mosquito Dense and I am totally satisfied with the performance of these applications. My yard looks outstanding! I get compliments all the time and in fact two of my neighbors are using TruGreen because of the way my yard looks. The Mosquito Defense is amazing on how good it works. Thanks TruGreen!
James it is delightful to see that you are totally satisfied, that the lawn looks outstanding, and that the mosquito defense have proven to be successful!
Reviewed June 1, 2018
Aeration service was performed using a machine that the tech rode on. It had rained the day before and the tech was concerned that the machine would sink into the grass. He tested and proceeded with the project. I had marker flags by all underground utility panels within the yard. No issues with service or the tech. Thank you.
Loren we appreciate your feedback and are glad to see that the aeration worked well for you.
Reviewed June 1, 2018
Outstanding people and customer service plus you kill the weeds. Your people, last year's (name escapes me) and especially Dan this year will keep me coming back. There's a lot of organizations out in the market place that kill weeds. Your staff keeps you on top for me.
Terry, serving our customers is one of our greatest priorities and your review lets us know that we have accomplished that goal! Thank you!
Reviewed June 1, 2018
I had so many weeds that would not go away. I called them and they sent a supervisor out and they retreated and now I am weed-free. He spent at least three hours retreating and making sure I was happy.
Jean we are thankful that you allowed us the opportunity to rectify all weed concerns with great attentiveness, and as a result your lawn is now weed free.
Reviewed June 1, 2018
For years my lawn has been infested with clover. This is my second year with your service and the clover is gone. Usually there are dandelions sprinkles throughout the lawn that I’ve dug out In the past. Those are gone also. Lawn is green and thick. Thanks.
Peter thank you for recognizing TruGreen's efforts in keeping your lawn weed free!
Reviewed June 1, 2018
TruGreen takes care of your lawn for what you'd pay to do it yourself. Their technicians do a great job, and don't miss any part of the lawn. I had the service years ago, and when I stopped the lawn did not look as good.
We appreciate your review Mary!
Reviewed June 1, 2018
The service specialist, Kevin ** did an excellent job explaining the services provided and discussed my lawn needs moving forward. He was very good at addressing any questions that I had. I like the app feature to keep clients updated on when services will be completed as well as providing a summary statement that encapsulated everything that Kevin discussed with me. My husband and I could not be more pleased with your services!
We thank you for taking the time to review your services and our app Melissa. If you would like, you can visit www.trugreen.com and complete the specialist survey in the feedback section of your "my account" page for Kevin.
Reviewed June 1, 2018
I've been impressed with the lawn service. I added the tree and shrub and also the mosquito/pest control. When I have had a concern the local office has called me and taken care of the problem. I also like the app I use on my phone.
Keith it is great to see that the lawn services have been impressive and you have joined forces for our trees/shrubs and pest control services.
Reviewed June 1, 2018
This is my second month of service. Jeremy has done a fabulous job. I can already see improvement in grass coverage, the softness of my grass, and a major reduction in the amount of clover and other weeds. With Jeremy's help, my hope is I will have a beautiful green yard that I no longer have to be ashamed of. Thanks, Jeremy!
If you would like, you can visit www.trugreen.com and complete the specialist survey in the feedback section of your "my account" page for Jeremy. We appreciate the time that you have taken to acknowledge your satisfaction with your lawn and service specialist
Reviewed June 1, 2018
Great value & great service, been a customer for approximately ten years. I like the customer service to answer questions in a timely manner. I have had over seeding a couple times in ten years & they stand behind their work.
Bob thank you for your continued loyalty. We are very satisfied to know that you are pleased with our customer service.
Reviewed June 1, 2018
Since we have been using your service the weeds we have in our lawn are minimal. It looks good. The only dandelions we have are close to the neighbor yard and they have plenty so I suppose that can't be helped.
Thank you for your review Sohrab!
Reviewed June 1, 2018
I’m happy with my service, the tech takes care of my lawn like if it were his own. Our service is always completed when scheduled which makes it easier on my pets. I’m pleased to say I’ve had my neighbors compliment your techs as they see them perform all applications in return makes my wife happy! Thank you for your great service and please thank your techs.
Richard thank you so much for your recognition and for partnering with us! It is truly our pleasure to serve you both.
Reviewed June 1, 2018
Daniel has been our service rep for years now and does an excellent job! TruGreen stands behind their service. Any time I've called with any issue he comes back and makes sure I am 100% satisfied. I have recommended TruGreen to several of my neighbor.
We thank you for reviewing your services and are so thrilled to see that the customer service is very responsive and your lawn looks great! Thank you for your willingness to recommend! Please feel free to visit the feedback page on your trugreen.com profile to leave a credited review for Daniel. Have a great day Kathy!
Reviewed June 1, 2018
Need better contact. Our service rep apparently does not ring our bell or try to contact us as we rarely see him when he is here and his visits are extremely quick. His write-ups usually say the same thing each time' which I question.
Bob we appreciate your feedback. We most certainly should be knocking/ringing prior to servicing and apologize that you have not had this experience. We have added a special note to your account to ensure that this is properly executed. Regarding the work order notes, please feel free to share the issues that you see in the yard that are not being addressed on the service summary.
Reviewed June 1, 2018
The staff and technician are very friendly and professional. The staff listened to my concern and the technician returned to our home in a very timely manner to address the issue. Very happy with the service and the look of our lawn. Thank You TruGreen.
Dotti we are happy to see that you are happy with your service experience. Thank you for sharing!
Reviewed June 1, 2018
Great experience thus far! First application killed weeds like we were told it would and second has really begun to thicken our yard. Very satisfied! The professionalism of the employees who have visited our home has also been very pleasing!
Matthew we are pleased to see that you have already experienced the benefits of the first app and that our staff has provided you with the experience that you deserve. Thank you for choosing TruGreen
Reviewed June 1, 2018
Moved in my house 6 years ago. Crabgrass was out of control. Have had TruGreen last 4 years. My yard looks great. All my neighbors are using and parents as well. Spend less money using the service than I did on products and the time it took.
Thomas it is great to see that not only you are benefiting, but your neighbors and family as well. It is our pleasure to provide you all with the services that you need!
Reviewed June 1, 2018
Jorge ** was very professional and courteous. My daughter was very at ease when Jorge knocked on our door to let her know he was there. Grass is greening up and getting thick and full. I could not have done a better job myself.
Hi Alexis, Please feel free to visit the feedback page on your trugreen.com profile to leave a credited review for
Reviewed June 1, 2018
So far I've had an excellent experience with TruGreen!! They are very knowledgeable, friendly, and care about your needs and wants with your lawn! My lawn already looks better than my neighbors let use a different company and have been for many years!
Thank you for reviewing your services. Not only do we maintain the health and vigor but we are here to assist in ensuring it is aesthetically pleasing for our customers. Thank you for choosing TruGreen!
Reviewed June 1, 2018
I love the service I have received so far from TruGreen! I am always kept informed of the details of my lawn health. I love the reports with all the different statuses of lawn health aspects. Even after just the first application I can see a huge difference for the better! For someone who really cares a lot about the appearance of their lawn, I am so happy to have the services of TruGreen on my side.
Thank you for taking the time to review the experience that you had with your specialist. We are truly pleased to know that he was able to keep you informed with your work order summary. We look forward to having a great year together.
Reviewed June 1, 2018
Yard looks very nice and no weeds. Did notice more smell than previous applications. Overall very well pleased! Would recommend your service to neighbors. Appreciate the call ahead as I like to be home to discuss any issues but at this time have no issues.
to know that the services have exceeded your expectations. Thank you for your recommendations and continued loyalty. If you notice a strong smell, watering in the product will help reduce the smell.
Reviewed June 1, 2018
So far the product has been fine. Wasn’t told about two applications at one and this charges double and they forgot to schedule an appointment so I had to call to ask. Grass seems to be good shape and improving.
Thank you so much for the review. We appreciate your feedback. We normally complete the grub application at the same time as a lawn application to maximize the effectiveness. You also can review your scheduled appointments via the app or on your online account. You can schedule and change your appointments via the app or on your online account as well.
Reviewed June 1, 2018
TruGreen is the best thing that has happened in ridding my property from mosquitoes and I have tried everything in the past with little success. I just assumed there was nothing that was going to work, but I had TruGreen treat my property and the results were/are amazing. My property is surrounded by woods and I have a pond and lake so it is a breeding paradise for them pesky mosquitoes and yet the treatment worked and I am very satisfied with the results. It is now enjoyable to sit outside and enjoy nature and family. I highly recommend TruGreen and have referred others and they too are very satisfied with their service.
Thank you for taking the time to review your mosquito service. We are so pleased that your services have exceeded your expectations. We are glad that it has allowed you to live life outside. We appreciate you referring our service, and thank you for your loyalty.
Reviewed June 1, 2018
Excellent service and communication, very satisfied with the condition of my yard, keep up the good work. Yard is free of any weeds and grass thickness is great. Next visit I would like a recommendations on some bare spots the yard has.
Hello Gordon. Thank you for your feedback. In an effort to better assist you we have added a special note to your specialist to please provide recommendations/feedback about the bare areas on your next visit.
Reviewed June 1, 2018
Great service, great people and knowledgeable and great quality products. Also they respect your property and close gates when done. Also they call and let you know what day they are coming. Keep up the good work. I will recommend you.
We will continue to do all that we can to make you happy Jacob
Reviewed June 1, 2018
The customer service through TruGreen has been truly exceptional. The only issue I have is that it seems common to need to call them back for something that was either not done or that needs to be re-done. At least they have the guarantee.
Amy thank you for your feedback. We apologize that you have not been fully satisfied with initial services but we are pleased to see that the reservices have been beneficial. What exactly is not being accomplished on your initial visits?
Reviewed June 1, 2018
TruGreen keeps my lawn healthy and is always here when they say they will be. Seeding and aeration services are a must year after year. Their technicians are courteous, knowledgeable, and experts in their field. I trust them completely with my lawn care needs.
Thank you for expressing your satisfaction Michael!
Reviewed June 1, 2018
Technicians seem to be knowledgeable and are sincere when they meet their clients. So far we have had good service, just wish they didn’t show up so often. One day is lawn service, next day for trees, followed by bug spray in another day, and then the next day spray for mosquitoes.
We are truly pleased to know that he was able to keep you informed and review your property. If you would like, you can visit www.trugreen.com and complete the specialist survey in the feedback section of your "my account" page. Like applications are typically completed within 4-6 weeks of one another. Regarding your concern the compaction of various visits, we would be more than happy to discuss with you some service options that may alleviate your concerns.
Reviewed June 1, 2018
The serviceman always shows up on schedule accept if weather permits, but there is always a call to let us know that weather prohibits the service. The door bell is always rang in case communication (ONSITE) is necessary. The grass is green, the shrubs are radiant. The mosquito application is a great defense and after the application, we see some change in flying insects.
We appreciate the time that you have taken to review your service experience Monty!
Reviewed June 1, 2018
TruGreen has improved my lawn 200% in the last three years. It has fewer weeds, is greener and is filling in the bare spots nicely. They have responded to every inquiry with accurate and detailed instructions. I would highly recommend them.
Thank you for acknowledging the lawn's progression Jim! We are happy to help!
Reviewed June 1, 2018
I'm pleased with the service I'm getting and the yard is looking better. Cody ** (my technician) and Robert Salyer are very nice and professional. I have one area that needs iron and I have asked Cody to add more his next visit. I still have some trouble areas, but I expect them to get better with the great support from Cody.
If you would like, you can visit www.trugreen.com and complete the specialist survey in the feedback section of your "my account" page for Cody. Please also keep in mind that you may contact us to utilize free reservices as an extra effort to resolve any trouble areas
Reviewed June 1, 2018
The specialist gives us a written detailed report concerning our lawn which is good to know what is going on.
Thank you for taking the time to review your service experience Betty
Reviewed June 1, 2018
Well after my first Application my grass started to look better. It’s greener and thick and the patch are starting to disappear. Can’t wait for my next visit. Can’t wait until my grass is fully healed so we can enjoy the outside again.
Thank you for your feedback Katrina!
Reviewed June 1, 2018
This is our first season with TruGreen and two treatments in, we are impressed. The weeds are dead or dying and our lawn is beginning to look healthy! Richard, our tech, is knowledgeable, efficient, and gave us recommendations that we plan to follow to get the best possible results.
Gina we are excited to see that we have impressed you within 2 apps and that Richard has been most helpful. If you would like, you can visit www.trugreen.com and complete the specialist survey in the feedback section of your "my account" page.
Reviewed June 1, 2018
I had a problem with weeds after a recent application of fertilizer and pre-emergence. I mentioned this in response to a survey by TruGreen and was contacted within one day by TruGreen saying they would remedy the problem within the next few days. They did as promised and did a great job getting rid of the weeds.
Jim thank you for sharing your experience. We are pleased to see that we were able to resolve your concerns within a timely fashion and to your satisfaction.
Reviewed June 1, 2018
Service ideal and the service agents have done a good job overall. If I had a recommendation it would be that at least quarterly you would have the opportunity to personally speak with your agent. Some type of interaction would make things much more personal.
We appreciate your feedback Phillip. Our objective of providing the automated Trudy call, and providing the ability to track your specialist via our app is to allow our customers to know when the specialist is arriving. This allows the opportunity to be available to meet if needed. We hope that this helps!
Reviewed June 1, 2018
We moved into our house just under a year ago and more than halfway through the treatments schedule. Even with the few treatments given so far, my lawn looks incredible. The reps are very thorough and make good recommendations. I would definitely recommend this company for lawn care.
Thank you for your feedback Jeremy.
Reviewed June 1, 2018
TruGreen takes care of our lawn, trees and scrubs. Our foliage clearly looks better than our neighbors that don't treat their lawns and plants. It is an investment into our yard that is well worth the expense. They have great techs, and stand behind their products. I got the aeration done last year, and can see the difference. I highly recommend TruGreen for your lawn and trees.
We are overjoyed by your feedback David and thank you for your recommendations!
Reviewed June 1, 2018
I like that I receive a text that the tech will arrive soon, and then a call from the tech. I couldn't be home when he was here but he sprayed the perimeter of my home, detailed what he did on his report, which was left on my front door. Very professional, and appreciated!
We are pleased to see that you are satisfied Christopher thank you for sharing!
Reviewed June 1, 2018
Placed down fertilizer and crabgrass preventer. Steve was very pleasant and knowledgeable. My lawn was analyzed and l suggested we consider placing down organic compounds for specific lawn problems. Presently, my lawn is filling in very nicely; however, there are many ants and mosquitoes. So, l am going to contact TruGreen soon about this matter.
Thank you for taking the time to provide a review Godfrey. We would be more than happy to discuss your mosquito and ant service options. Please send us a private message regarding service interest or contact our sales dept directly at 1-800-464-0171.
Reviewed June 1, 2018
I have had TruGreen for about 4 years. Other than a few mix-ups early on I have been pleased with their service. My house is rented right now and I chose to keep service so my yard remains nice and not full of weeds.
Michele thank you for allowing us to care for the property as it is being rented out.
Reviewed June 1, 2018
I have only had 2 of my 9 applications so it’s too early to see results but I can’t wait to have a nice green lawn. I was able to talk to the last Tech that was here and he answered all of my questions and was very professional.
Hello Robert thank you for choosing TruGreen. We look forward to taking care of your lawn this season!
Reviewed June 1, 2018
Many thanks to Tyler ** for his application of weed control and fertilizer on my entire lawn. Before the work was done, Tyler explained to me exactly what he was going to do, and how to best care for my lawn afterwards. I have been VERY satisfied with the service from TruGreen!
We are truly pleased to know that he was able to keep you informed and review your property. Please feel free to visit the feedback page on your trugreen.com profile to leave a credited review for Tyler
Reviewed May 31, 2018
My lawn was mostly weeds in the front. We had a little grass but not much. By the second spraying, most of the weeds were gone and the grass is starting to fill in. By this time next year I think my lawn will be gorgeous.
Becky we are pleased to see that you are already having noticeable results. Please do not hesitate to utilize your free reservices as needed for additional assistance!
Reviewed May 31, 2018
In all, we are very pleased with TruGreen services. We have been with them four years or more. Employees are very effective, friendly and thorough, which is very too pleasing. We plan to use TruGreen for many years ahead. Thank you, TruGreen.
Linda we are honored by your loyalty and commitment to our services. It is our pleasure to partner with you. Thank you for choosing TruGreen!
Reviewed May 31, 2018
Excellent knowledgeable service!!! The service was professional, outstanding, and more than one would expect. An outstanding product with excellent results. Five stars!!! I would definitely recommend TruGreen to anyone looking for a great lawn/yard. TruGreen is number 1.
We thank you for reviewing your services and are so thrilled to see that the we have exceeded your expectations and your lawn looks great! Thank you for your willingness to recommend David!
Reviewed May 31, 2018
Very pleased with the techs who service my lawn. They are professional, knowledgeable and customer oriented. I would highly recommend their service. I have used TruGreen for several years and have not been disappointed. The Techs are always willing to offer suggestions on how to keep my lawn beautiful.
Terry thank you for sharing your experience and satisfaction with our services!
Reviewed May 31, 2018
I have used TruGreen for at least 3 yrs and I can see a big difference in my yard. My Zoysia grass has spread greatly and will soon cover my entire yard, which makes me very excited. I have also been very happy with the mosquito treatments.
Thank you for your years of partnership Geri, we are happy to see that the lawn services have progressively improved the yard and the mosquito treatment is effective!
Reviewed May 31, 2018
The service technicians, Steve ** and Chris ** are totally professional and knowledgeable especially Mr. ** answers all my questions and gives me helpful tips for my lawn. You people did well with these two technicians. I am beginning to see a difference in my lawn, just need a little break from all of the rain. This is my wife and I’s first summer here in NC, quite different from Michigan. Thank you, David **.
David we are proud to see that Steve and Chris have earned your acknowledgement. If you would like, you can visit www.trugreen.com and complete the specialist survey in the feedback section of your "my account" page at anytime for them to receive a credited review!
Reviewed May 31, 2018
It wasn’t until my call to cancel my entire service when you finally got an aeration scheduled. The tech did his best to squeeze me into one of his 20 lawns that day. Showed up after the service window without calling me and rushed it so bad probably only half of my yard actually got punched. Damn near destroyed my fence in the process. I will not utilize your aeration program again.
Reviewed May 31, 2018
Very professional and polite. The gentleman explained everything to me and answered every question I had. Very happy with the results so far. I also have the tree and shrub treatment and very happy with the professionalism and prompt service.
Thank you for your review Mary Ellen!
Reviewed May 31, 2018
We were on the list to have our 2nd fertilization done and they called a while back and they still haven't been out yet. We realize there has been rainy days but it's been since March 20th (our last visit) and usually they are on top of things. They said initially it would be May 14th and they didn't come then I called and they said this week and tomorrow is Friday and still haven't come yet. We spend a good amount of money on your services including extras like aerating and overseeding and other extra services and we seem to have been put to the bottom of the list. We like the service and hope they get out soon. Thank you.
Hi Amy. Thank you for your detailed feedback. On behalf of the entire team, we would like to offer our deepest apologies. We pride ourselves in delivering first-rate, timely service, and we would appreciate the opportunity to discuss this with you further. Please message us directly so we can resolve this issue. Again, we are very sorry for any inconvenience this may have caused.
Reviewed May 31, 2018
We have been using TruGreen for many years. First in mount Vernon where we lived for many years, we had so many weeds in our yard when we first moved there and TruGreen was amazing! When we left Mount Vernon we had no weeds! As we rented for a couple years we took a break, but as soon as we bought another home we had TruGreen help us get our yard in order. The only drawback is, our neighbors do not use TruGreen and their weeds keep coming on over... I do wish I could get the neighbor on board.
Hi Laurie, thank you for continuous commitment to our services! Although your neighbor has not yet opted to join the team, we will continue to do all that we can to keep your lawn free of their weeds.
Reviewed May 31, 2018
I have met with two different specialist, Matt and Ben. Very professional. Explained what they were doing and the process. Lawn looks good and weeds are under control. On the three applications so far, care has been taken and we appreciate their efforts. We have recommended TruGreen to several of our neighbors.
Thank you for your recommendations CW, your neighbors will most certainly be thankful when they take your advice! If you would like, you can visit www.trugreen.com and complete the specialist survey in the feedback section of your "my account" page for Matt or Ben.
Reviewed May 31, 2018
A few weeks after the initial lawn treatment, I noticed that the crab grass and weeds were very much still present. I called TruGreen and they were very polite and responsive to my concerns. They set up another appointment and their technician came out a few days later and put down a second treatment. It made a big difference and has helped to transform my lawn into a more vibrant and lush one. It looks a lot more healthier than I could have done. I was pleased with their concern and quick response to my needs.
John we are happy to see that we were able to address your concerns promptly with our Trugreen guarantee, to re-service at no additional charge!
Reviewed May 31, 2018
Have always had a great experience with TruGreen whether it's on the phone or on the lawn. Always express to everyone they need to go with TruGreen. Thanks for a weed-free green lawn that the family loves to play in and enjoy.
Keith thank you for advocating for us and allowing us to keep your lawn green and weed free! We aim to make sure you can enjoy time with family outside!
Reviewed May 31, 2018
I tried for years to get my lawn looking great, but just didn't have that magic touch. I decided to call TruGreen and they turned my lawn around in just two treatments!! The cost has been fair, and I now no longer have to worry about it anymore!!! :-)
Thank you for reviewing the services David!
Reviewed May 31, 2018
The reason you did not receive a 5 is we are still working on issue. Kevin ** is working on the issue and is doing a great job trying to eliminate the weed issue at both my homes here in Talavera Subdivision. I also had an issue with your tech Ryan who is now doing tree and shrub. He is terrible and Kevin is trying to remedy. The people Kevin has picked Terrance ** and Antoine ** are quality techs, but I do not always get them. See if you can fix that.
William, we are pleased to see that we are in the process of remedying your concerns. We have added the request to have Kevin, Terrance, or Antoine as your specialists when available.
Reviewed May 31, 2018
I am satisfied with my service. Although I’ve had 2 treatments and I don’t see that noticeable of a change quite yet. In fact, my lawn looks almost identical to my neighbors who does not get theirs treated. I think the weeds will eventually go away but my concern lies with the fact that I still have a lot of dead/brown spots. I hope over time this will improve. I especially like the app to show how many services remain and that I can view a pdf version of the visit report. Very clean and useful app.
Brett, your theory is absolutely correct that with continuous treatments you will see improvement. I would also like to ensure that you are aware that your program includes free reservices. So if, for example, about 7-10 days after an application the weeds are not receding to your satisfaction or the color appears less vibrant, upon contact we will come back and retreat at no additional charge for you.
Reviewed May 31, 2018
This has just been the beginning for us but I’ve seen extreme results in the backyard and rapid grass growth! Looking forward to seeing how the front turns on in the next few months. We had very little of zero weeds and after one spray for the mosquito we have seen a lot less in just a short time.
Welcome to the TruGreen family Joshua! We love to see that you are already enjoying the services!!!

Reviewed May 31, 2018
I’ve been a TruGreen customer for over 8 years and my experience has been mostly super positive. When I’ve had issues they have always addressed them promptly keeping my yard in very good condition and mostly weed-free. Currently, after the rainstorms the last couple of weeks and the recent fertilizing, I’ve noticed an increase in the amount of Nutsedge infiltrating my lawn. I will be contacting them promptly to address the situation. I’m well aware that it is challenging to control but that’s why I contract their services. I do highly recommend their services!
Hi Jim, we see that we will be out on 06/8 to treat the nutsedge at no additional charge for you!
Reviewed May 31, 2018
Very happy with TruGreen's service and results... Lawn is plush and green and weed free... get six treatments per year and well worth it. Thank You for the great service... I've been a customer for over 20 years and never had a complaint!!!
Thank you for 20 years of loyal partnership James! It is our pleasure!
Reviewed May 31, 2018
The work order form says they knocked on the door or thank you for talking to me today. Well we were here but no one rang the door bell or knocked on the door. We didn't know they were here until we saw the tech treating the back yard. He left without talking to us at all. The treatments seem to be applied very good.
William we do apologize if there was not an opportunity to converse with the specialist as notated but are thankful that the results of the visit was well performed. We will ensure that this is addressed.
Reviewed May 31, 2018
TruGreen is very timely and efficiently with their service. Their products and technician combine to make my lawn truly green, all the while saving me some “green $$$”. I would definitely recommend TruGreen to anyone that wants a beautiful lawn.
We are appreciative of your willingness to recommend our, as you so eloquently listed, timely and efficient services! We are vert pleased to see that the value has proven beneficial as well
Reviewed May 31, 2018
My applicator Chris ** does an excellent job. Unfortunately, the national TruGreen reps continue to mess up my application date after I had specifically scheduled a specific day with the local TruGreen people (in Hagerstown, MD). The national TruGreen reps also botched my initial visit, and took them 4 tries before they finally got my lawn plan via email. Please let my local TruGreen people work with me and keep the national reps away. Thanks! Chris ** & Hagerstown, MD office gets 5 stars, national TruGreen 1 star.
David we are sorry to see that you had a less than satisfactory experience but are very happy to see that Chris has been able to meet your needs! Based on your account it appears that the scheduling is updated and functioning.
Reviewed May 31, 2018
We got off to a bad start, but things are starting to turn around now. Overall satisfied with the outcome. My grass is greener and fuller than it has been in a long time. With all this rain, I may have to cut twice a week.
Jack we are very pleased to see that your experience is becoming increasingly more positive!
Reviewed May 31, 2018
Lawn has improved dramatically since we changed to your lawn service. The weeds have greatly been reduced and the yard is nice and green. Also most of the St. Augustine has filled in where we had bald spots. Thanks TruGreen.
Thank you for sharing Kenneth!
Reviewed May 31, 2018
We have been incredibly happy with our lawn care service for years! The lot next to us was an empty lot of weeds for our first 11 years here and TruGreen was able to keep weeds from our yard! Love the service, love the cost!
Thank you for providing a review Leanne!
Reviewed May 31, 2018
My most recent lawn service from TruGreen was pleasant. The lawn guy knocked on the door and explained what he was going to do, applied the fertilizer, cleaned up and left. I would have given them 5 stars but I think they are overpriced.
Thank you for your feedback Jeff
Reviewed May 31, 2018
If it weren’t for TruGreen my lawn would be a complete mess. It is refreshing to have great customer service and excellent results! Thank TruGreen for making yard work fun! I would recommend TruGreen to all. It has truly been a wonderful experience. Bravo!!!
Manuel we are very happy to be partnered with you! It is our pleasure to service you!
Reviewed May 31, 2018
Once again we were impressed with the technician you sent out to service our lawn. This is the second time this year we had an opportunity to interface with your technicians (two different guys). They were both knowledgeable, friendly, and accommodating to our somewhat special need. Thanks much. Keep sending these quality guys. To us, they are the face of your company.
Leonard thank you for acknowledging your specialists for the experience that they provided. Please feel free to visit www.trugreen.com and complete the specialist survey in the feedback section of your "my account" page.
Reviewed May 31, 2018
Very responsive to issues and re-application. Lawn has never looked better and gets better and stronger every yr with TruGreen. Product and service is very good value And highly recommend using TruGreen for lawn as well as shrubs and trees.
Thank you for providing feedback surrounding your services Dean
Reviewed May 31, 2018
I like having all the services from one provider because it simplifies maintenance and billing! It also helps to get services when they are needed, since it takes the guesswork out of things. I also like their Auto-Pay program.
Carol we are happy to provide all the services that you need! Thank you for choosing TruGreen
Reviewed May 31, 2018
I have used two other services in the past. This is the first time that the lawn is virtually weed free. The grass is slowly growing into the bald spots. Hope it continues! There is still some centipede growing from earlier days, but the St. Augustine seems to be taking over.
Thank you for taking the time to review your service experience thus far Jeffrey
Reviewed May 31, 2018
I am pleased with the service TruGreen has provided... My lawn is greatly improved as I enter the 2nd year of service. The lawn has minimal weeds, thicker, greener and more lush. Our application specialist S. ** communicates well with me on the condition of the lawn and his write up is very helpful. I look forward to my next application.
Lorraine we too look forward to servicing you for your next application. Thank you for choosing TruGreen again!
Reviewed May 31, 2018
Since I’ve hired TruGreen, my lawn has improved in just two months! I love how the tech leaves a detailed description of what was done. I also enjoy the app. This way, I know when to expect my next visit and what to expect. Thank you!
Wow, we love seeing that in just 2 months the lawn is already showing improvement! Thank you Jessica
Reviewed May 31, 2018
Asked for consultation. Said someone would come out within 2 days... 4 days later have heard nothing. Not like Trugreen. I would have expected a visit or call. Nothing. Have had great experience before this situation. Don’t know what happened. Maybe something will happen tomorrow.
Hi Tom. We apologize that your service was not completed within the timeframe you expected, and we are very disappointed to learn that you were not provided with the standard of service that has made us a 40-year industry leader. We would like the opportunity to resolve this matter as quickly and effectively as possible. Please message us directly. We look forward to assisting you, and we are very sorry for any inconvenience.
Reviewed May 31, 2018
Our yard looks very good and has been for several years now with your service. This is the first year with the mosquito treatments and I am happy with that also. It’s been a very wet Spring and so far we have had no problems.
Joe thank you for trying our mosquito defense. We are happy to see that it has kept your property protected even with a wet spring.
Reviewed May 31, 2018
Everything is great except I still have a couple dandelions here and there after years of treatment with this company. Not a big deal but my neighbors have other companies they use and never have not even one dandelion so better or more even coverage would be great.
Hi Lisa, thank you for your feedback. I see that we just performed a service on the 6th. If you still have dandelion concerns please let us know and we will happily schedule a free reservice for you.
Reviewed May 31, 2018
Anthony ** and Jeff ** accommodate our special needs as senior citizens. We have used TruGreen for many years, and our lawn and trees look spectacular. We look forward to seeing and talking to Anthony and Jeff every time they come!
Hi Marcia. Thank you for acknowledging your satisfaction with Anthony and Jeff!
Reviewed May 31, 2018
Overall, the services are prompt, professional, and TruGreen shows up at the times previously promised. Their service specialists are always friendly, approachable, and are happy to answer any and all questions asked. I use them for both tree/shrub fertilization and mosquito control.
David we are proud to see that you are consistently pleased with our services. Thank you for another great review!
Reviewed May 31, 2018
When I moved into this house I had weeds instead of grass. I now have green grass and no weeds. Mosquitoes love me! Since using their service, I no longer get bitten!! I can sit outside all day and evening!! Love this service.
That is great to hear Carol. Thank you for sharing!!!!
Reviewed May 31, 2018
The Company keeps you up to date on when they come, meet you at the door. When complete meet with you again. Love the green Grass and Healthy Lawn. Also the outside pest control is wonderful. You need to try it. Thanks. Keep up the good work.
Thank you Joe! It is our pleasure
Reviewed May 31, 2018
My lawn looks spectacular thanks to TruGreen. I would recommend this service to everyone in need of good lawn care. The lawn is always looking green and with the weed control, there are no weeds at all.
Ravi thank you for your willingness to recommend our services and for your continued loyalty.
Reviewed May 31, 2018
I have a lot of weed on my front and backyard. It totally gone. And my lawn is looks great color and healthy after the TruGreen program. I am happy with TruGreen, so I would try to get mosquito defense and tick prevent service for this time. I am looking forward to see this time. Thank you for your best work.
Kwang it is our pleasure to care for your property. The mosquito defense and trushield pest control were great choices!
Reviewed May 31, 2018
I have used 4 different lawn care providers locally, and I finally switched to TruGreen last year. I have been very pleasantly surprised with the high level of knowledge and the manners and courteousness of the techs who come to do the treatments. I also appreciate the phone call and email reminders so that I can prepare my pets. Thank you!
Amanda thank you for allowing us the opportunity to meet your needs!
Reviewed May 31, 2018
Our lawn was not looking good with the steps you get at a lawn care or hardware store. 10 years ago we added top soil and laid down new seed and had a great lawn, for about two years. It then slowly started to die and in some areas. Since we started with TruGreen it is on its way to being great again after just one year. By next year I expect it to be perfection again. Thanks TruGreen.
Brian thank you for choosing and entrusting TruGreen to help you to achieve the lawn that you envision.
Reviewed May 31, 2018
The technician was very courteous and explain everything he was going to do. He went to work and when he finished gave me a receipt and explain everything again. Within two days almost all weeds were dead. Called for their warranty and even that was before the time they recommend he went back for a second application. Now I'm weed-free.
Thank you for sharing Alfonso. We are happy to see that all is well!
Reviewed May 31, 2018
The tech was kind and efficient. I just had my first service a week ago and although the mosquitoes are still biting. When I called the 800# to advise I was still having an issue the agent was kind and quickly took the steps to remedy the issue. TruGreen held true to their guarantee and they are sending out an additional service.
Update on 6/7/18: Thanks for making our lawn look beautiful! So far we have had only two services but the lawn is looking green and happy! Aaron, who provides our service is kind and his recommendations I believe really helped, and his instructions to me were simple and easy for us to follow.
to know that the services are meeting your expectations Denise. If you would like, you can visit www.trugreen.com and complete the specialist survey in the feedback section of your "my account" page.
Reviewed May 31, 2018
Service was great!!! He came on time and did a really good job. I can't wait to see how my grass turns out. My kids are looking forward to seeing how the grass turns out as well so they can play outside on it.
Thomas we thank you for choosing TruGreen and providing us the opportunity to help you and your family to enjoyably "live life outside"
Reviewed May 31, 2018
I was having trouble keeping the weeds out of my lawn. I had used everything I could purchase. With TruGreen the difference has been amazing. No weeds. My lawn is green but the best thing is I do not have to purchase multiple lawn products and then have to store them. I love it.
Thank you so much for sharing Debbie. It is our pleasure to service you.
Reviewed May 31, 2018
Love the mosquito treatment. It keeps the mosquitoes away, and if they come back before the month is over TruGreen will re service for free! I have only had to do this once last year when there was a lot of rain.
Audrey thank you for reviewing your satisfaction with our mosquito treatments and trugreen guarantee!
Reviewed May 31, 2018
This is the first time I have signed up with TruGreen. When the first application was applied I saw no difference in our lawn. The lawn was filled with weed after TruGreen's first application. I reported this issue to them. They sent someone told who acknowledged that the previous guy didn’t do a single thing. But he said he will fix the issue. Thanks to TruGreen for sending someone to fix the concern but this should not have happened in the first place. As this causes inconvenience.
Basit we apologize for any inconvenience that this experience caused you and thank you for bringing it to our attention.
Reviewed May 30, 2018
They sold me a year of service that I paid up front in September. Somehow my year of service is already up in May. They didn't give me any heads up that they were going to start billing me 4 months prior to the year being up. Additionally, the most aggravating part of this is my lawn looks no better than it did before they scammed me out of my money. Don't use them, it's a complete scam.
Hi Joseph. Thank you for using our service. We offer our deepest apologies that your service experience was not completed in the manner you expected. The circumstances you mentioned in your feedback are very concerning to us. We have built a reputation for providing more than 40 years of unparalleled service to all of our valued customers. The quality of service you described is unacceptable. We would appreciate the opportunity to remedy the situation, and offer you the service you deserve. Please message us privately. Again, we are very sorry for any inconvenience.
Reviewed May 30, 2018
We hired TruGreen Chem Lawn service to treat our yard for weeds and fertilize in the spring ~ their product did not work. We still have weeds. When we called to explain there are still weeds they said to give it 7 days and call back. After 7 days we called again ~ they did not send anyone out to re-treat. "Give it some time” was the response. We have a well maintained yard with sprinkling system, it is not a weed bed, just your typical spring dandelions, etc. Poor service ~ don't waste your money! We canceled and they didn’t care, took us off their route.
Hi Kim. We take pride in bringing you the best science-based lawn care products and services, so your feedback is very concerning. We are eager to work with you to correct the issues with your experience, and we would like to connect with you at your earliest convenience. Please send us a private message with your customer information. We look forward to hearing from you.
Reviewed May 30, 2018
The entire yard is weed free for the first Spring since building our place nine years ago! I got the service halfway through the summer last year and I'm very please with the results! Made my lawn greener and beautiful.
We are very pleased with the review that you have shared Jack! We look forward to a great year together!
Reviewed May 30, 2018
TRUGREEN always calls me in advance of their treatments. I try to be home when they are here. Drivers always make contact with me and tell me what they are going to do. Any questions are answered. Great service. I think this is my twelfth year with them.
Jim thank you for your continued partnership!
Reviewed May 30, 2018
As a new customer, I have been very happy with TruGreen, Leonardo ** came out to my house with plugs and was patient and professional in doing a walk around my property with me. After I realized the complexity of my lawn problems I canceled my plugs order, feeling bad about canceling, Leonardo assured me it was not a problem and that he would let TruGreen know of my cancellation and also encouraged me to call in as well. He did a very good job representing his company to a brand new customer and making me feel listened to as well.
Nancy thank you for acknowledging Leonardo's customer service. We do see that the plugs were refunded and cancelled. Thank you for choosing TruGreen!
Reviewed May 29, 2018
The service technician was supposed to be here between 8 and noon on a particular date. The app was supposed to keep me updated as to his expected arrival. He was also supposed to call me before coming - that never happened - he decided, instead, to rely on GPS, even though I had very CLEARLY disclosed that we are in a BRAND NEW NEIGHBORHOOD, and do not show up on GPS yet. The "progress status" kept getting later and later in the morning, and I called to advise TruGreen that I had an appointment at 12:30 that could not be cancelled. FINALLY, the guy calls AFTER noon, and tells me he mistakenly went to an address that turned out to be a school in town, and I'm "out in the country" outside city limits. I had to leave before he showed up, so I never got the promised initial assessment and question & answer session which was an important part of why I signed up.
TODAY I got a call from TruGreen to schedule my "mosquito service". The guy barely spoke English, so it was difficult to understand, but he said he was coming "next week". I asked if this was part of my contract, and he said "No, it's extra". I HATE the "upsell", especially when it's "slipped in there" as if it were part of the covered contract. I spoke to TruGreen today, and SUPPOSEDLY we're going to try this again next week, but I'm so far not impressed. HOWEVER, after the first application, my lawn DOES look greener, and it's harder to tell the "checkerboard pattern" where some of the rectangles of sod were green, and some looked rather pale or almost brown. I'll be happy to update if things improve.
Updated on 06/06/2018: On May 31, I left a complaint about poor service from TruGreen. They responded on June 4 asking me to reply directly to them, where I left my contact info and asked them to call me, as I still had unresolved issues. Today, after hearing nothing at all from TruGreen (even though I have been told twice on the phone somebody would contact me) I called again, and "Alec" agreed to put me through to a supervisor. After several minutes, he advised me none were available, and he would "escalate" my case and somebody would call me "today or tomorrow".
TWICE I have waited at home between the assigned "8 AM to Noon" window, with the first appointment - the guy arrived after I had to leave at 12:30 due to a prior engagement. I made the second appointment - also "8 AM to Noon", and by Noon I had heard NOTHING from the company, even though I called several times and was assured "somebody will call you". I have NEVER received any of the promised phone calls from TruGreen. Either we need to resolve this (as I stated, the first appointment, though way late, DID make a big difference in my lawn) or refund my money.
Hi Billy. Thank you so much for your feedback. We are deeply troubled to learn that our customer support team did not appear to address your concerns in a productive or empathetic manner, and we would like to apologize for any inconvenience this misstep might have caused. We would love the opportunity to discuss the matter in-depth. Please message us directly. We would be happy to expedite an effective resolution.
Reviewed May 28, 2018
After the first lawn treatment with TruGreen I called to cancel my service because the results were not any better than what I was previously getting on my own. (I was keeping my tree program however) I was told as a new customer it may take a few applications to get the results they promised. After much discussion they offered to do the next treatment for free in order to prove that they believe in their product, and that they wanted to keep me as a customer. I reluctantly agreed, feeling bad as though I would be taking advantage of them for a free service. Their technician came out that day and apologized that I was unhappy with the results so far, but assured me that they would “make me happy”, and reiterated that “today's service is free”.
After they were done, he again let me know that there would not be a bill for the treatment, and to call him back if anything else needed done. I was impressed and happy with my decision to stay with them. A few days later I noticed a $75 charge on my account for the treatment. I called the billing department, and after 20 minutes and talking with her supervisor she informed me that only half of the service was free that day. She told me that they “didn’t charge me” $75 for the lawn treatment, but in the spray there was also a bug control, that was a separate $75 charge. They only sprayed the lawn one time, and I was never informed that there was a “separate” grub treatment mixed in with the “lawn” treatment. I never approved a separate grub treatment.
I also don't see anywhere on my receipt that it talks about "grub control" or treatment. It specifically states the Product applied is "BROAD LEAF WEED CONTROL". So it turns out that my “Free” treatment costs me $75. I called to cancel my service, and they offered to do the next treatment for free to keep me as a customer. It turns out that by free they mean $75. I cannot believe how dishonest that is. I was going to stay with them after I thought that they cared and were even willing to do a free treatment to keep me as a customer. However their service rep offered to cancel my program, and then asked if I also wanted to discontinue the separate tree program I was on. As you can imagine I took her up on both. I will never use them again, or recommend them to anyone else. (I will also be contacting the two neighbors who I already recommended the tree treatment to and let them know what happened.)
Hi Brian. Thank you for your valuable feedback. We agree that the issues you have related in your review are very troubling, and we would like to assure you that they are in no way in keeping with TruGreen’s philosophy or mission. We would like you to know that your concerns have caused us to review our practices, and we would greatly appreciate the opportunity to discuss the matter in depth. Please message us directly so that we can fix this matter as soon as possible.
Reviewed May 27, 2018
When on the phone I told the rep I needed my grass to be green, thick, weeds under control and the dead spots to try to be revived. I was assured this would be done. All they did was apply fertilizer... weeds are taking over and my grass is dying even more than before!
Hi Brittany. We appreciate your feedback, and we would like to extend our apologies in failing to meet your expectations. We strive to meet and exceed our customers’ expectations, and we are saddened to learn about your experience. We are very eager to prove that we are more than capable of offering superior products and services. We hope that you will let us resolve your concerns. Please message us directly so we may assist you.
Reviewed May 27, 2018
I am a new TruGreen customer and I must admit, after reading the vastly large number of customer dissatisfaction & complaints about the lawn service coupled with my “young” experience & dissatisfaction, I probably would NOT have signed up with TruGreen. As I said I’m a new customer & have only had 2 treatments, but already I’ve just called customer support because I still see and am mowing clover after receiving a weed killing treatment. A tech is supposed to come within 3 business days and re-treat my lawn. We’ll see.
I’ve called customer service AND CAN NEVER SPEAK WITH AN ACTUAL SERVICE MANAGER. The customer service folks are inflexible in trying to meet requests. I work - that’s how TruGreen gets paid but they seem to forget that minor detail - and have requested a later evening treatment time so that I might speak with the technician about my concerns but that can’t be accommodated.
And I’m told that I can communicate with my Tech through the TruGreen App. I haven’t found that to be truthful. What I can’t understand from a moral and integrity standpoint is why in the world would a company tout itself as being #1 and inferring that it’s top of the line when it isn’t based on its poor performance & unhappy customers? The truth always comes out, and based on what I’m reading from other customers and my limited experience TruGreen is #1 and the best in name only. I surely hope I’m wrong and TruGreen steps up and makes my lawn beautiful. I’m expecting it.
Hi Mitch. We deeply appreciate your feedback, and we would like to extend our apologies about how you are feeling. We hope that you are open to discussing the matter with our team, as we are eager to resolve your concerns and provide you with the high level of service that we have consistently delivered for more than four decades. Please message us privately, and we will do our best to provide you with the fastest and most effective resolution possible.
Reviewed May 26, 2018
I'm a brand new customer with a bad experience after hearing only great things about TruGreen. So my main problem/question is why does my lawn aeration just look like one in dense in my yard instead of actual three quarter inch by 2 to 3 inch deep plugs removed from my yard? I gave 2 stars for valid effort and effort only. My front yard was compacted more due to denting instead of actually being aerated. The backyard was supposed to be done as well and was not touched at all.
Hi Logan. We are very sorry to hear about your recent experience with our team. We do our best to provide the highest level of lawn care products and services to you and all our valued customers, and we work very hard to maintain our position as customer-focused industry leaders. We hope that you will give us the opportunity to correct your outstanding issues. Please message us directly so we can move forward with resolving your concerns.
Reviewed May 25, 2018
Best yard in the neighborhood - That's what our neighbors say. You can see by just riding down the street the grass is by far the greenest and NO weeds. And it's not hard to accomplish, you just let TruGreen do the work and they will leave you an invoice each time telling you what they did for your lawn that day.
Thank you for sharing Linda! We are proud to see that we have helped you to achieve the best yard in the neighborhood!
Reviewed May 25, 2018
I don’t know where to start. Very bad customer service representatives. Never get to manager to talk to as they are not available. Pricing is rip off compared to service you are getting. They don’t have a follow up process. Terrible company.
Hi Faizul. We would like to apologize on behalf of our entire customer support team for any failure to resolve your service issues, and for any inconvenience that failure may have caused. We have a long history of delivering exceptional customer care, in addition to innovative, personalized solutions, so your experience is deeply troubling. We would love the opportunity to correct these issues as soon as possible. Please message us directly, so we can discuss the matter in-depth.
Reviewed May 25, 2018
I was formerly a Lawn Dawg customer for years until TruGreen took over last year. During the 2017 year, my services were transferred to TruGreen. All went well last year with the transfer. Now onto this year... Received my information from TruGreen which included approval of insecticides for my lawn. Requested my first insecticide treatment early to stop certain pest (ants) from making hills. On May 1st, I had someone come out and they gave me Grub Treatment... which I did not ask for or request. Upon calling back, I was told they would fix this and get someone to take care of the original treatment I was provided.
Upon return to my home, the person did not have the chemicals needed so it was rescheduled. The third time, same issue as previous... there was no chemicals on the driver. The 4th & 5th time rescheduling, the actual service technician did not even come out to my house. I also multiple times requested a manager and/or technician to call me and NO ONE EVER DID.
Finally today I spoke with the technician and he still did not provide the treatment because he wanted to speak to the Westbrook, Maine Office. I was told yet again today, the issue would be addressed but still has not as we speak. Next steps: CANCEL all services with TruGreen and use someone else locally even if it’s more expensive just for the fact of returning messages and actually coming out to my home. VERY FRUSTRATED to say the least as I’ve never experienced such incompetence in my life especially with not returning calls upon request.
Hi Norman. Thank you so much for alerting us to your issues with our customer service. We are very sorry to learn that your experience was less than satisfactory. We have spent more than 40 years building a reputation for outstanding customer service with personalized, science-backed solutions, so we are extremely disappointed that your interaction with our team was unproductive. Please message us privately. We are very eager to assist you.
Reviewed May 25, 2018
I paid over 700 dollars for lawn and tree service. After a few months my lawn was worse than before I started. I called to cancel and requested a refund. I had received 4 months of service. They refunded me 49 dollars. To me that was stealing. If you are going to get their services, I urge you not to pay in advance as I did. The one good thing, the guy who came to do my lawn was very friendly.
Hi Steve. We take our responsibility to you very seriously, and we are greatly concerned about your feedback. We have built a reputation for providing more than 40 years of unparalleled, customized, and timely service to all of our valued customers, and we strive to conduct our operations in the highest ethical standards. If you have further questions or concerns, please message us privately and we will be happy to assist you.
Reviewed May 25, 2018
This is my 3rd year with TruGreen. The things promised at the beginning are finally coming to pass. I had a mixture of Bahia and St. Augustine, and weeds, and we agreed to kill the weeds and the Bahia and encourage the St. Augustine growth. The back yard had less Bahia and has responded well. The front yard has taken more time, but is finally coming around. They are pricey, much more so than the service I used before, but it was not effective after two years so I switched. I hesitate to recommend them unless I warn the potential customer of the price.
Thank you for taking time to review your services. We are glad that your lawn is improving. We certainly appreciate the feedback.
Reviewed May 25, 2018
Several years ago we had TruGreen for weed control. The crabgrass took over. So we discontinued the service. Two years ago a TruGreen manager contacted us and gave us the sales pitch. I told him about the Crabgrass and he said that they now had Crabgrass control. I signed them up. The problem did not stop. On one of the treatments, there were two techs and I asked if the manager’s statement was a lie and the older tech said “probably”, that there is no treatment for Crabgrass. Now here we are, just got back from a 6 month deployment and the yard is a disaster. TruGreen said they do have the treatment and they will address the problem and give us a free treatment. We will see. I put the baking soda on the Crabgrass and it is already turning brown.
Hi Michael. Thank you for your valuable feedback. We agree that the issues you have related in your review are very troubling, and we would like to assure you that they are in no way in keeping with TruGreen’s philosophy or mission. We would like you to know that your concerns have caused us to review our practices, and we would greatly appreciate the opportunity to discuss the matter in depth. Please message us directly so that we can fix this matter as soon as possible.
Reviewed May 25, 2018
Harvey arrived and was great... explaining some changes I should make regarding shading, making sure to cover the complete area and working to ensure no parts of the yard got missed. I have been a TRUGREEN customer for 7 years with two properties and yards have never looked better. Nice work Harvey!
Thank you for taking the time to review the experience that you had with your specialist. We are truly pleased to know that he was able to keep you informed and review your property. Thank you for your continued loyalty.
Reviewed May 25, 2018
So, I requested a quote from TruGreen online. Within minutes a slick, fast talking, high pressure salesman calls me. He tells me the first year's application would cost roughly $1800. Never in my wildest dreams could I imagine it costing that much. He tells me that $800 is for aeration. I tell him I don't need that, I just want the price broken down by application. He gives me the price which I scoff at. He tells me he can offer the first application at half price $45. The remaining 6 app, applications will be $81. So I agree to this. First application applied. $134 is billed to my credit card. I Call TruGreen and speak with a billing person. She explains that the Grub control was not half off. WTH? I Didn't agree to this, nor was this explained by the salesman. I should have believed all the negative posts online about TruGreen. Apparently this happens all the time. Guess what TruGreen, you just lost another customer. Talk about bait and switch. The fertilizer isn't the only thing that stinks.
Hi Jim. Thank you so much for your feedback. We would like to apologize for any inconvenience that you may have experienced from this misunderstanding, and we assure you that we are looking into your case more deeply, as well as reviewing our own operational protocols. Please message us directly. We are eager to resolve this issue as soon as possible.
Reviewed May 25, 2018
My service provider, Jonerra ** did a good job but she said, "your lawn has little to no weeds present." My backyard is full of weeds, thistles and dandelions. I hope she treats those weeds to eliminate them. This was my first treatment so I will comment on next month's service.
Thank you for reviewing your services. We appreciate the feedback. TruGreen offers free and unlimited reservices in between your regularly scheduled paid visits upon request, to address additional concerns (such as weeds). Let us know if you need a reservice to retreat.
Reviewed May 24, 2018
My Lawn and bushes always look great. Very happy with my service. Staff is very professional and courteous and knowledgeable. In my neighborhood you can tell who uses TruGreen, ours always look the best. I used TruGreen when I lived in New York and still very happy. Definitely would recommend.
to know that the services have exceeded your expectations. Thank you for your referrals and continued loyalty.
Reviewed May 24, 2018
Very happy with TruGreen. Best lawn in the neighborhood. Specialist Scott ** is very knowledgeable and helpful. He answered all of my questions and made sure all of my concerns were met and answered. I would definitely recommend TruGreen to anyone.
Thank you for taking the time to review your service that you had with your specialist. We are truly pleased to know that he was able answer your questions and address your concerns. We appreciate your recommendations.
Reviewed May 24, 2018
Our Bermuda Lawn in bad shape due to neglect of previous owner with lots of Dallisgrass, Broadleaf Weeds, Button weed and Crabgrass areas. The Sales Person from TruGreen said they could kill the weeds, and save the Lawn, which is our objective. I am pleased to report that many of the WEEDS are being killed, due to recent treatment, the Lawn is much greener, as promised, and looks healthier. Joseph ** has done, and is doing a great job getting my Bermuda Grass Lawn looking much better.
Thank you so much for reviewing your service. We are happy to hear that your lawn is improving with the help of your specialist.
Reviewed May 24, 2018
The service Tech was very professional, helpful and knowledgeable. He worked quickly and checked that I was satisfied with the application he did. He answered all my questions and even provided a follow up call to verify that a weed problem he advised on was correct. After one application, my lawn looks great!
Thank you for reviewing your specialist. We are truly pleased to know that he was able to keep you informed. It is always a pleasure to report to their management team such a delightful acknowledgement.
Reviewed May 23, 2018
It is early in my experience with TruGreen. The weed killer put down worked fairly well. I still have some stubborn weeds. That said the lawn was mostly weeds so my front yard is a lot of dirt. Customer service has been very good as they return my emails and calls right away. I have had 1 insect service, 1 weed service and the aeration.
Thank you for choosing TruGreen Pam. We thank you for your feedback and would like to make sure that you are aware that your program includes free reservices. Please do not hesitate to contact us in between your regularly scheduled visits for any additional assistance that you may require with the weeds.
Reviewed May 23, 2018
Have been a customer for 3 years with mediocre results with my yard. Over the past 3 months they have continued to maintain my yard and the weeds are out of control!! Embarrassingly out of control and I routinely mow (proper length with new blades alternated), edge, and weed-eat every 6 days. As being known to have one of the most lush and well kept yards in the neighborhood. Since January, TruGreen has performed hundreds of dollars of service to my yard with disastrous results in regards to color and weed control. The disappointment and frustration is almost unbearable. Absolutely no personal service. Just someone to state they “sprayed, fertilized," and did local “weed control”, and “water less” (without even asking how much I’m watering).
They do not help or mention the brown spot regions that they just did aeration over and/or plans to treat or the weeds they are rolling the aeration roller over. I’ve come to realize that TruGreen is not about accountability and personal investment in their yards but rather a large corporate company that always tries to upsell. If you pause service, then they will call you and mention something about a “fungus” they noticed on your shrubs or lawn during a “drive-by” to worry you into re-signing with them. Bottom line: stay with a local company that had a personal investment in the appearance of your lawn because TruGreen in Florida does not.
Hi Justin. Thank you for using our service. We are greatly concerned about the experience you mentioned. We have built a reputation for providing more than 40 years of unparalleled, customized, and timely service to all of our valued customers. The quality of service you described is unacceptable. We would appreciate the opportunity to remedy the situation, and offer you the service you deserve. Please message us privately. Again, we are very sorry for any inconvenience.
Reviewed May 22, 2018
I was with TruGreen last year and was not happy with my lawn care. The lawn looked fairly good and then I had an infestation of Army Worms. They proceeded to eat my lawn. I called TruGreen numerous times and they said they would come look at it. They did not. I received a call this year from TruGreen and they begged me to come back and my lawn would be taken care of and they would guarantee a beautiful lawn. Good sales pitch so I fell for it. They came out this year and treated the lawn for weeds and fertilized.
After I complained that the weeds were still bad, they sent the tech out again. He killed the weeds but also most of my fescue. The lawn is a disaster. My family and friends ask, what happened to your lawn. Again I've called TruGreen and just get a run around. I've asked for a manager to come out and the lady I talked to can't seem to get in touch with him or he's not interested. My neighbor's lawns who do not have lawn services looks way better. I would not recommend TruGreen.
Hi Leroy, thank you for your feedback. We'd like to look into this for you and help find a solution. Could you please send us a private message with your account information so that we can better assist you? Thank you.
Reviewed May 22, 2018
Let me start by saying I was happy with the actual product they provided. The terrible review comes when I decided to stop the service for reasons not involving them and I told them as much. In spite of telling them not to call me again and to remove my contact information they continued to call me. The 7th time they called my I told them I'd be filing BBB and NC DOJ complaints. Well, someone caught an ear full on call number 8 this morning. I have never filed a complaint of this nature before but was so angry that I see this is the only way.
Hi Jay. Thank you for reaching out to us and we apologize for the experience you had with our staff. Can you please message us privately, with your customer info, so we can look in to this for you? Thank You.
Reviewed May 19, 2018
I had your service in 2017. I was pleased with the service. However when I canceled it was another story. The woman I talked to would not take no for an answer. Then a few days later I got a call from a man. He did not want to take no either. I told him not to call me again. Today I got another call. I also told her not to call me again. I will NEVER use them again. I suggest not using them unless you want to be hounded forever.
Hi Edi. Thank you for bringing this to our attention. We take these matters very seriously, and we are following up with an internal review. If you have further questions or concerns, please message us privately.
TruGreen Lawn Care Company Information
- Company Name:
- TruGreen Lawn Care
- Website:
- www.trugreen.com
