TruGreen Lawn Care Reviews

My lawn is looking great because of TruGreen. My grass is looking really green, my bushes are looking great and there are no Weeds in my front yard. All in all everything is looking great. I cannot say thank you so much.

Lawn was in bad shape and screaming for help, and so far after one application it’s starting to show new life. All work has been completed on a professional level and timely process. TruGreen has kept me up to date on my ongoing care and timeline.

This year we have not had a consistent service person apply the treatments to our yard. Each time someone comes out, the technician is different. Therefore, the weeds in our backyard are getting out of control and now a yellow streak has appeared on our grass in the backyard, but the latest technician doesn’t know what it might be.

There is more weed now on my lawn than before TruGreen started treating my property. I contacted them for a revisit, they gave me a date and never showed up and never called. I will take my business elsewhere and my neighbors (who usually complimented us on the beauty of our lawn) has taken notice of the shoddy work TRUGREEN has done.

Moved to a new home that the previous owner neglected the lawn. Spent the spring and summer working to bring it back to life, including paying for lawn treatment for the first time in my life. I patiently awaited results knowing it would take some time. We've had a tremendous amount of rain over the past several weeks and it's brought my lawn to life, until my recent TruGreen service. Now all my neighbors' yards are green and mines camouflaged with brown dead grass. Not only did they kill a lot of the grass but they left behind a brown path showing where they treated the yard, luckily for me their coverage missed most of the yard. But it does explain the slow progress if their other treatments I've paid for cover the same amount of ground... I've made contact to see how they resolve the problem. I understand things happen, but I've paid a lot of money for this... If they resolve things satisfactorily I'll update or remove my negative review.

An area of 50ft by10ft in the middle of my front yard was not aerated after the service. Do not know how it was missed! That is why I rated 3 stars. But my yard is looking better than I have ever been able to do myself since TruGreen took over. Would recommend your service and have to my friends. Look forward to the next service. I always make sure I am here to communicate with your specialists my concerns. They take the time to make sure my questions are answered. Would give them 5 stars!

Signed up for this lawn care. 7 visits, fertilizing, weed control, and seeding. First few visits didn't see much, but after a while the weeds had gone and the grass was sort of looking better. We inquired when they will seed, they said they will seed in the fall and would have to put down two types as we have two kinds of grass. Even left a handwritten report saying such. Get a call to add tree and shrub treatments. I add it, my roses and azaleas have some pests getting them. All good so far. Get another call to add aerating and seeding. I told them that seeding was already in my plan. Apparently it was not. I was originally told that it was, and this was backed up by their techs.

We have paid TRUGREEN twice this summer to do the weeding on our lawn, I also phoned after the first time, because the same weeds are still there. They charged us a second time and after 3 weeks, the same weeds have not gone! If we phone the company, they just say they'll have to do another appointment and charge us again! We are very disappointed in this company and have had a horrible lawn all summer!

This is my lawn after they came, the weeds got worse! called and asked for a supervisor to call me back. No one did! Called to have it re-sprayed. No one has been here yet. You can only get the 1-800 number not the local branch. So what does the person in Tenn know about my lawn in Wisconsin?

I have used TruGreen lawn and tree service for more than ten years. The product (fertilizer & weed control) is excellent. Unfortunately the service scheduling is very poor. Missed service can be caused by weather, employee absence, delays and many other reasons. But, with TruGreen missed service is too frequent. When you are missed the rescheduled date is 7-14 days later. If you happen to be missed again, the service can be delay a month or more. The customer service people are nice but they have very little control of the scheduling. I believe they have too much business and are attempting to push productivity over service because of the lack of enough employees. If you really care for your lawn and shrubs be prepared to step in and purchase/apply when TruGreen doesn't.

Had my lawn fertilized July 3rd. The technician over applied my lawn causing severe burning of the grass. After numerous phone calls someone came out to do the repairs of reseeding. The reseeding job is terrible. I keep calling for TruGreen to fix. All I get is the call center with the promise of the local branch manager will call. Guess what...still waiting for the call. My lawn was the best on the my street until TruGreen’s unqualified technician ruined my lawn. Will be dropping them. The damage is extensive. This will probably cost me at least $1,000 to repair. I am considering legal action.

We paid in full in advance for 8 treatments and expected to get 8 treatments. After the first treatment it all went downhill. Appointments were not kept, online account was never accurate. Found out that the first visit counted as 3 of my 8 treatments which was never explained in the beginning. Treatment dates were promised but they were never followed through. The chase was on. Each time I called customer service, I got a different explanation. I would be promised a treatment but they never showed up. I spent more time calling them about the lack of service, than the treatments we received.

The North Augusta SC branch appears to be a scam station. I signed up in February for a year of service, including aeration. A brainless idiot came out in April to do the aeration, and did massive damage to my wet/sloped front yard. They told me they would fix it. They filled in the very deep ruts with dirt. Nothing else. They told me the grass would grow back in. It didn't. And the aeration was never done. I have tried to contact the North Augusta office at least 6 times in the past month. Every time I call, I get transferred to Atlanta, or some other remote site in Georgia. It is NOT POSSIBLE to contact anyone in the North Augusta branch.

So disappointed. We canceled our service. Yard has never look horrible. They were unable to kill the weeds in our yard not to mention how horrible the scheduling is not to mention not all of the services are very friendly.

Beware!!! Total rip off... Our introduction price was supposed to be 53.47 charged to our debt card, can't pay any other way the sale guy says on the phone. So we did and a month later when I got my bank statement it shows a charge for 171.00 from TruGreen so I called to ask why, and was told the lawn service guy put down Grub control, I didn't ask for that or even knew he did it, he didn't ask me anything about Grubs and I don't believe he put it on the lawn. When I called to cancel any further service and told them why they just said ok. Beware!!!

I was double charged for the services rendered on the first time your company came out to treat my grass. I cancelled your service after I was told that I can get 10% off on my next treatment. This is not a great way to start a relationship.

Great value compared to other competitors. Quick to respond to any issues usually from the Nashville office. I skipped the service for 1 year and treated my lawn myself but didn’t get the same good results as with TruGreen. I have recommended TruGreen to friends and my neighbors comment on my lawn often.

I have had a difficult time with this company. They quoted me one price then tried to charge me another. They have canceled service without explanation. When they came out to perform the aeration, only the front yard was done. They have taken steps to correct the issues but it seems like almost every time they come out something isn’t done correctly.

Product was applied twice. Because of that there are numerous burn marks on the lawn. The technician said I have a lot of nutsedge, he was incorrect, it is bent grass. He also stated it will go away when it gets cooler. That is also not correct. I have numerous weeds that are thriving. This is mainly because he didn't do the whole property. I have video cameras and viewed them. Very dissatisfied with the service. However when I complained the manager was very nice and said he will refund the cost of the service.

I’ve only had one treatment so far. Overseeding and aeration should have been done yesterday but because of weather, the service could not be done. I’m still waiting for someone to come out and measure my yard because it is much smaller than what I am being charged for. No one ever came out and measured it to begin with. It is only .33 of an acre or 14,374 sq. ft. Part of that is landscaped with bushes and no lawn.

I’ve been with TruGreen for almost three years. First year + service was great. Technician Dave took care of us and lawn looked great. Signed up for additional services for another year and up until a few weeks ago this year is a disaster. Had Dave come out to see the weeds and the horrible condition of our lawn. Dave sent Richard out to put down some weed control. I found out this is the first time this year weed control had been placed on our lawn this year and now I understand why the lawn is looking terrible. The treatment Richard applied helped but there are still trouble spots. I know Dave was out the other day to do a treatment, fertilizer etc. but at this time of year our lawn should be looking much better than it does.

So far I can really say they came back since the first time didn't seem like it worked, but they came back out and redid it at no charge: And this time it seem it works. The weed have died and the lawn is getting to look like it did 2 years ago. Already got my neighbor to have TruGreen service his lawn.

We have never used a lawn service before. We decided to try this year, and chose TruGreen on the recommendation of others. Mainly they were known for prompt response. Not true. After the first treatment (of 6 for $650!), our weeds seemed to multiply and our lawn developed yellow stripes. We called, and they sent someone else out who said they would stick to the regular schedule, no need to do anything for the stripes. We complained and they took $50 off our bill. For the next 2 weeks the weeds continued to multiply and the stripes were more prevalent. I called customer service and finally got someone who said they couldn't send anyone for a week due to heavy schedule. I complained that that was not acceptable, and to his credit, he did get someone out the next day, but not till I complained. The person who came out the next day basically said he couldn't do anything to make the lawn look any better this year.

Excellent service. Notifies when the specialist is coming. Leaves written paper as to what was done and instructions on mowing and watering. So far, the specialist have been professional and helpful. The yard is not there yet but it does look better each time service is provided.

I am a new customer. Since I have had problems with my grass I elected to get to have TruGreen assist me with my grass. I am so pleased with the guidance I have received. I have gone from no grass to beautiful green grass. Thank you.

My husband went on the TruGreen website and entered in our information so that someone could contact us about pricing/consultation. A female contacted my husband the same afternoon and was pleasant at first. She discussed several packages with my husband beginning at 1,700 annually and after a bit of back and forth discussion priced him a package for $80 something per month. My husband then told the rep (who never identified herself) that the price may be a little higher than what he wanted to pay but that he would consult me (his wife) and get back to her.

Techs are knowledgeable and helpful. Office staff from the branch is fabulous. The General manager is very helpful and answers any concerns that we have. All in all great experience with the Memphis branch. The service is top notch from sales to the technicians and service managers.

With only being with TruGreen 3 months I have had more problems than it’s worth. We signed up and told because we are both retired only one service per month. Got double service after the first week. Then never came back to finish my free service until I called. They sprayed for weeds and 6 days later it looks as bad as it did before they sprayed. Supervisor told me he would take care of my free service, 7 days later I had to call to get it. Not worth all this headache at this price!

I highly recommend this company. They are extremely reliable and always willing to help. My lawn looks better than it ever did. Special requests are always honored and I can always reach a customer care representative. Kudos to TruGreen.

We are very pleased with the treatments and care given by all of your staff pertaining to our lawn and shrubs/trees. Everything is looking great, even in our climate of very little rain this summer. Thank you for providing such great service.

I love the way my lawn looks. It is getting better all the time. My specialist always comes to the door before he begins and asks if I have any problems or questions. He does his job quickly and the results are great.

I decided to try TruGreen for my lawn this summer. Big mistake. I will refrain from writing the 3 page diatribe I was originally planning. Their first weed spray (after I had called and asked for assurance twice that my plants would not be damaged) decimated more than half of a full and healthy 1.5 ft thick row of daisies that originally came from my mother's garden. It also killed half of a very nice plot of hens and chicks. After making excuses for their service crew, they said they'd buy me more daisies "or whatever". Really? It's going to take me HOURS to dig and replant that plot. Barely an apology - I got the distinct impression I was just an annoyance.

Mike ** has done an excellent job of working with us on keeping the trees/shrubs in a excellent health and looking good. He talks to us each visit and lets us know what is going on with the trees/shrubs. Job well done!! I let all the neighbors know who does our work on them.

Outstanding bang for the buck. No way could I come close doing it myself. Always call first and do the job quickly and without any headaches on my end. My yard has vastly improved over the course of this year. Looking forward to continued improvements with TruGreen.

I've been told the weeds are being treated but they continue to grow and create ground cover in my backyard. I'm sure they'll be killed off "over time" but I'm still waiting 3-weeks later for the weeds to die off.

Michael ** always does a super job and today was no different. He is very professional in what he does and very down to earth. He answered all my questions and gave me advice on what I should be doing.

I am thrilled with the service I am receiving from TruGreen. I was having problems with my struggling lawn and needed some help. After the first application from TruGreen I saw a difference. My tech Leroy has been amazing too, he is dependable and really knows what needs to be done at each application. I appreciate his feedback and answers to my questions a great deal. I would recommend these guys to my friends any day!

I can't say enough about the professional service that TruGreen provides at a reasonable price. My lawn has changed from being weeds and sporadic grass to weed free and full green grass in a matter of few months. I also have insect control plan too, and no more problems. Thank you for the great service you provide.

Started my service with TruGreen back in July. They kept "unscheduling" me and then saying they cannot give me an appt time. Finally I spoke to someone that said Aug 6th. So I wait for the text/email notification and nothing. Call them at 9 am to verify and they tell me someone serviced my yard for mosquitoes at 7:30 am with no notification and my pets still outside which is a big no no. So far I am very unsatisfied and customer service was zero help.

First... Don't waste your time contacting their customer service, they don't respond. For 41 years I have had one of the better looking lawns in the subdivision; Used Happy Turf for lawn treatment for years, then TruGreen took over. Now my lawn has dead spots all over. Crabgrass has never been as bad. Neighbor's lawn looks great and he only has service once a year, every other year and this is the off year.

Tree/Shrub service -- diseases contaminated branches/shrub were treated repeatedly and alive now. A very good job! Not happy - lawn watered 3X/wk; cut/bag grasses often, but many brown patches left by dead Poa annua that were not treated chemically last Fall. MUST be treated/corrected this Fall to ENSURE brown patches do not show during the Winter season.

I have been a customer for one year, and so far I am pleased with the progress of my lawn & shrubs. All the TruGreen staff that I encounter are friendly, professional and knowledgeable. I am looking for more improvement with my lawn in year two.

Josh ** was excellent... Very professional, knowledgeable, efficient... and friendly. The service itself seems to be keeping the lawn looking healthy. The only thing I'd request is a little more attention to weeds. Getting a few sprinkled sporadically through certain areas of the lawn... a tough thing to control for anyone particularly at this time of year. Otherwise, everything is perfect and would like to keep Josh on the case.

One at least 5 occasions the service technician has either treated our yard/shrubs or done the mosquito treatment on the wrong house, our next door neighbor's house, fortunately on most of those occasions we have been at home and have been able to get the technician to treat our yard, but we know on some occasions they treated the wrong yard. The last time was about 2 weeks ago and my wife told the tech that he was at the wrong house and he tried to say she was wrong, but once that was settled he stated our front yard looked good enough and said he was not going to use any fertilizer on the front yard, we thought that was a little odd, plus we are paying for it anyway. So overall we have been mostly satisfied, but getting the wrong house this many times is aggravating to us.

I have been a TruGreen customer for 20 years and I have always had great service. This year has been horrible. First of all they never came to do the first spring treatment so the weeds got hold. They explained it was on purpose which is sad when you know they are lying to you. Every time I checked my service date online it was pushed out. Found out later you have to threaten to quit to get them out. Then they finally came and did not kill the weeds. They came out (even though I have a do not sell anything else on my account) to do tree and scrub.

Since we have been using TruGreen our lawn has become one of the best lawns in the area. The service we receive from them has been excellent. The technicians are superior and very friendly. Using the mosquito service has allowed us to use our yard as it should be with little interference from pests.

I have been a customer of TruGreen for many years. Initially, I was the only customer on the street, and had a very well maintained lawn. At the present time, there are many others who have signed on. Service is consistent, professional, and timed according to weather patterns for care and proper treatment. I'm happy and have recommended the service from my experience!

Very good service. Thanks. If possible you should offer a seniors discount. You should also offer service on trees and plants and also do or make recommendations on sodding or putting in lawns. I live in an area where are there many seniors and they require help.

Loved the man who came out to spray, very nice and professional. He mentioned that we may need to have another treatment in between our scheduled ones because we have many weeds still growing even after the treatment he put down. (Maybe because it rained so much right afterwards.)

Team has improved my lawn's overall health. Grass is stronger and 80% reduction in weeds. I know that by the time we complete this first cycle I will be in great shape. Each technician has been prompt and completed his tasks well.

I believe the disease has finally been identified, Secretion from scale essentially feeds the mildew which deposits a black soot on the railings, furniture and floor of the front porch. Two applications within the past week have NOT been specific to the problem. Scale and mildew must go!

My lawn looks better than ever! But, your truck GPS system needs to be upgraded!!! It keeps sending your drivers to the wrong address!!! The people that have worked on my lawn are great!!! Answer all my questions! A very professional group of guys! Brian **, Brian ** and Malcolm Thank you!

My grass has been so green this summer even with the weeks where it hasn't rained. My neighbors all comment on how nice my lawn looks. It’s almost emerald green. Your people do a wonderful job on keeping my grass healthy and growing.

Your rep Deon did my lawn care service and I am truly happy. In the future please only schedule Deon to service my lawn care. Deon is very professional and takes pride in his work. So thanks Deon. Thanks TruGreen in advance.

Overall I'm pleased with the service. It would be useful to me to have an estimate for when services would be done over the course of the year. Weed treatment done recently appears to be working although the prior weed treatment didn't appear to have any effect.

I am very happy with this service, tremendous improvement in the look and health of my lawn. Service technician provides a good update after each service. I would recommend TruGreen to anyone wishing to improve their lawn. Thank you for this service.

They have really worked with us to get our yard healthy! Big THANKS! They want their customers to be satisfied. We have been able to speak with the service tech about our needs, and that was very helpful. Hopefully our lawn will be looking great again soon!

I have been very happy with my experience with TruGreen. Although, I have had to have two repeat treatments of mosquito defense, that is not a reflection on you. It is a very "buggy" year and I am sure some insects have migrated from other yards. The personnel are very pleasant and courteous.

TruGreen is on top and making sure everything they apply to our yards are Pet Friendly! I believe that this company has a very high set of standards not only to their company, but as well as their customers! I would HIGHLY RECOMMEND THIS COMPANY to do business with.

My TruGreen technician was very friendly and knowledgeable. He took the time to answer all my questions and gave me advice to improve my Landscaping overall look. I personally want to thank my tech for his outstanding customer service. I would recommend TruGreen to anyone that needs help with insect control.

My yard was a mess. Now it is looking really great with the help of TruGreen. My grass is coming up and the weeds are leaving. So proud of how my yard is coming along with only a few applications from TruGreen. Thank you so much!

After years of not liking how our yard was looking we decided to call in the pros - TruGreen. In other locations we had used them and were always pleased by the outcome. Living in Florida we went with them again - they and their employees have not let us down. TruGreen delivers!

Work is always done when promised (weather permitting) and I am always informed when they are coming very accurately then the service people get here, do the job and get out in a timely manner. If this keeps up I will be a customer as long as I need a lawn service.

I have been very pleased with the level of professional service I have received from TruGreen. When scheduled they have been prompt with all treatments and if there have been issues arise they are timely with the resolution. The service technicians are always friendly and explain what the various applications are doing.

My experience has been excellent. Services rings doorbell and fills me in on what's important every time. They always call and inform me when they are coming and arrive on that date. If weather is bad and not coming they let me know.

What a great company to do business with. Very thorough, honest and caring. The technicians are very hard working and professional. Even the times I’ve called the office I found the people very professional as well. I have no problem recommending this company to others. Thank you all for the great care.

Jim took a look at the 1 year old lawn and his comment was, "We've got a lot going on." We have a lot of weeds in the lawn, primarily plantain. He explained what he would do in spraying for weeds, fertilizing and applying grub treatment. After a week I can see the weeds are dying and the grass is greener. Thanks!!

Mrs. ** is the greatest. She come and gets my treatment done and make sure all place that are to be treated are done and that my yard is locked up when she leaves so I don’t have to worry about my dogs getting out on me.

Lime added; hope it makes soil less like a clay swamp. Missed David; not home when application done. Still plagued by barnyard grass. Other weeds as well. Grass itself looking better; growing, spreading over bare spots. Lawn soaked by recent rain. Hope lime sinks in.

Just to kindly thank your agent for such a thorough inspection and application to my lawn. He was kind, energetic, knowledgeable and pleasant concerning my lawn. Although the order was not complete, which was not his fault, I still appreciated TruGreen!!!

I have used TruGreen for several years and could not be more pleased with them. I tried for many years to control weeds and pests on my own with not much luck. With any concerns or problems I let my regular service person (Cody **) know and he always provides the help I need. I highly recommend TruGreen to my friends and neighbors.

Worst company ever. They don't care. You call customer service, they don't follow through with your requests. 1st time they came, they sprayed my perennials. Took 3 applications off. 3rd time they came. Burnt my lawn. Asked for a supervisor to come out. Didn't even respond. Weeds everywhere. Skipped parts. We don't care about the free applications. We bowed out of the rest of the season. It's already been paid for. We don't ever want them in our yard again. Damage every time. I spent 32 years trying to make my yard looks nice and they send some untrained idiot to destroy it in 9 minutes. They won't be back next year. I will share my pictures with my neighbors. If PGA looks nice, TruGreen must have hired another company to do it and claimed fame. If it looks nice they certainly didn't do it. Never again!

Last application: I have no idea what he did. He did not leave the lawn statement on the door. Only thing left was the TruGreen advertisement stake in the front yard. I filled out the TruGreen survey but have not heard back yet and that has been two weeks. I guess I will have to call to see what was done. I hope he didn’t just put the advertisement in the lawn.

I wish you would spray weed killer everywhere. I do like the job well done. Spray my weed beds as they are right there against the garage as well as my driveway. Why not? It's in my lawn spray everywhere. I pay for it so kill my weed. Otherwise I will do it next year.

My lawn looks great, the best it’s ever looked!! Backyard is full and thick!! The front has shown sooo much improvement as well! It’s starting to thicken up and full in! The front is also greener than it has ever been!

Everyone I've dealt with from TruGreen has been very courteous and friendly. From our lawn treatments to our tree and shrub care, all the service has been great and the technicians nice and helpful. Would definitely recommend to anyone asking. Thanks!

I pre-paid for a year's service - big mistake. With the money in TruGreen's account, there was no effort to make sure the customer was satisfied, When they did show up for a treatment (never on the day confirmed via a telephone call) it was either raining or heavy rain was on the way according to radar. Last treatment got washed away by torrential rain immediately after application (there was water 2 inches deep running across the yard). I had to call to get it rescheduled. First tech didn't have enough product to do my yard (a little over an acre) and said he wasn't sure why they sent him.

We relay these concerns to TruGreen. Someone came, check our Crab Apple tree on the front yard, sprayed more chemicals and left. It was end of the season, so we let it slide.

I have been satisfied with my service for several years now. Very satisfied with my technician Jason **. I do however have an existing problem with black ants, which many of my neighbors have, however some have changed companies for their service and have had success with ending their ant issue. I still have a bad problem with the ants and cannot understand why you cannot have success ridding me of this problem. Your Customer Service is very good, but multiple calls for added services is annoying.

The service have been erratic so far. Two times had to called and ask for the status of the service. Below, please find the last message from TruGreen: "Unfortunately, we will not be able to perform your service as scheduled. Please contact us if you have any questions."

Morgan was spot on. She located all of the problem areas quickly, it’s been going on 1week and haven’t seen mosquitos for 4 days now. I’m very happy with the service. Would recommend TruGreen to a friend.

I have lived in half the USA and around the world. I retired in Huntsville in 1982 and can honestly state that my experience with TruGreen has been superb. If I had a question about a conceived bad application, I was listened to and on one occasion, the service provider came out and tended to the problem. Only once in all my years with this service. I would highly recommend TruGreen to any and all my friends. Best Lawn Care I have ever had in my 77 years.

We have used TruGreen for several years. Our service technician - Clifford is pleasant and professional. He always asks if we have questions and offers solid advice for the best possible lawn. He is sensitive to the heavy rain so far this season and offers suggestions for adjusting our sprinkler system. His guidance is appreciated.

TruGreen did an excellent job in meeting their commitment for my application. The operator was superb. He did an excellent job in explaining everything that was going to be done. TruGreen keep up the great service. I recommend TruGreen very highly.

Nancy and I have used TruGreen for our lawn, trees and shrubs now for many years. They’ve done an excellent job.No need to search for anyone else. Communications are good, the employees are knowledgeable, friendly and neighborly nice. If you have questions, they will have the answers or get one. We get a two day heads up when they are going to do work on our property. Highly recommend.

Andy ** came out to take care of my yard. He walked with me as I pointed out things that I needed done. When he left everything was completed just as I had asked. TruGreen is an awesome company. Thank you Andy, you represent your company very well and I would recommend TruGreen to my family and friends.

For over 25 years, I have been a customer (first w/ ChemLawn), then w/ Scotts (whom you bought out) and back to TruGreen. This is the first year I have had a major problem with crabgrass. Was the preemergence treatment put on my lawn this year like all the other years? Tech states he put spot weed killer down, if so why didn’t it take care of all the weeds? Haven’t been getting calls prior to treatments, I prefer them just In case I have plans for the lawn for the days you schedule treatments. Things better change or I will be using another company.

Love my TruGreen services. My lawn looks great and so does the rest of my yard since I started using TruGreen. I would recommend them to anyone who is looking to improve the status of their law and yard in general. Thank you TruGreen for providing such great service.

Grass is greener and looking much better than the last 3 years. Very few weeds and mushrooms. Very happy we decided to go with TruGreen we were ready to tear it up and have sod replaced. So far so good!

Always cooperative and easy to deal with. Technicians are great people. Our lawn looks good and NO MORE MOSQUITOES! I am prone mosquitoes finding and biting me. It’s especially not polite of the mosquitoes since I have “skin lupus.” Itchy, itchy and leaves scars.

The service has been very good up to this point. The shrubs and grass are growing full and green. We do have wild violets growing in the lawn and would like them to be eliminated if possible. Thank you for the service.

My lawn, trees and shrubs are in great hands with TruGreen. My neighbors tell me I have the best looking house on the block! Our house was built on a "wet lot", and keeping the lawn, trees and shrubs healthy, and after this winter, upright we had a small tree and a large evergreen that was part of our back fence privacy, that fell out of the ground, with root balls intact! Their service is great and I would highly recommend them.

The technicians are always pleasant and professional but the results are only marginal. Weeds continue to appear and the grass is sparse in other areas and not seem to be spreading. We have had aeration and overseeding in the past.

Overall, TruGreen has fair prices and timely and friendly service. However, after quite a few months of service, the health of the lawn has been inconsistent due to crabgrass and other preventable items. The attention to detail seems absent, given the “mass production” feel of the service. What good is pre-emergent if it doesn’t work? Golf courses manage to avoid crabgrass, so it certainly is within reason to expect thick, weed free grass with the services we buy from TruGreen. I definitely believe that my yard has been improved by TruGreen, but I do not believe that the service has produced outstanding or consistent results.

I would recommend this service to anyone I get compliments on our lawn. When I call and discuss my problem, I receive very good and professional customer service. Very good job. The technician that comes to the house are very knowledgeable about what to with the lawn. Keep it up.

I was a little apprehensive about using TruGreen because of negative feedback. So when the Tech arrived for my 1st application, I questioned him about some bad feedback. He was very professional and answered my questions honestly in a nonscripted manner. He was very responsive to my needs. I said, "Let’s proceed and see what happens." I figure it’s going to take a couple of seasons to renew my lawn. The key is to listen to their instructions and water!

Very disorganized business, didn't get through the setup phase due to constant continual call by the company. Total of FIVE calls from them, and still they needed to call me one more time to set up my account. After I filled out inquiry form, I was called once and agreed on service. Two minutes after, I was called again by different person wanting to set me up. Kindly I told that person I had already been contacted and signed up.

Will be looking to see improvements in my shrubs and plants in the next few months, was told this treatment would, only had one application so far, I know it will take time. Have always been happy with the yard service that I have had for many years.

When I first started with this company my goal was to rid my yard of weeds/sticker bushes or briar patches. This was achieved. In the process it created many bald spots in my yard. That is to be expected however I was told grass would now grow in those places due to their follow up treatment. A year or so later this has not happened. We have personally spent @ $500+ on hay and seed ourselves to correct this issue. When we brought this up to TruGreen we were told a “lawn tech expert” would come out to evaluate the problem to see what can be done. Well the ‘expert’ was the same young man that previously did our mosquito treatment and at the time (I think was in March 2018) he had been with TruGreen @ 90 days according to him. We now have little to no confidence TruGreen will solve this problem or even CARES to do so. We will make a decision on our next course of action by the end of July 2018. We will also submit pics.

I don't like having a different tech each time. I very seldom get the same one. I have had some really good ones and some whom are still on the JV Team. I worked 14 years in pest control including lawn service so I am familiar with what they should be doing. I have prepaid so I will stick it out for the rest of the year but will probably not continue after that. I will shop around for a different company.

Lawn care treatment including adding color and thickness to a lawn that had been depleted since it was first planted. The lawn care specialist that came out seemed to be especially nice and knowledgeable about their job. Thanks for reviving my lawn!

My lawn has never looked so good! Thank you TruGreen. I love that on the weekends I can spend time with the family and not have to spend countless hours maintaining my lawn. I am amazed that in short time you have turned my lawn into one of the best looking lawns in my neighborhood.

Our specialist Jason came on 7/18/2018 treated both our front and back yard. The next morning only 1 worm in the pool where we had been seeing 8-10. By 7/20/2018 we had no worms in the pool. We could not be any more pleased. Jason does a wonderful job. Our lawn looks great!!!

The workers at TruGreen are always very courteous & do a great job on my yard. I appreciate everything they do. When I am home, they ask if I have any questions on the service that they just performed. Thanks again.

My yard is awesome this year because of TruGreen... It free of weeds and bright green and thick... I have been with TruGreen for 4 years and love the company and their employees. My friends always ask who does my yard.

The TruGreen experience has been extremely frustrating! First, it takes at least 48 hours or longer to be able to talk to a person in the service area office. The first technician we had was great and after 3 applications the yard was starting to look good. Then on June 15th, the technician DESTROYED the turf. Don't know if he over applied a chemical or had mixed something wrong, but it took 2 weeks to get an area manager out to look at the yard.

Service seemed to be more treating weeds than fertilizing etc. Treated weeds on both initial visits. Nothing has been done on reseeding bare spots in lawn. I wish agent would communicate with us and tell us what to expect from that particular application. In all fairness we have only had two visits covering four months of time.

Unfortunately for me my experience with TruGreen was not as positive as many on this review site. I have been taking care of my own lawn for the last 10 years with great success. I decided to outsource the lawn care this year to TruGreen as I recently started a new business and have less time available to manage my lawn. My lawn soon became overrun by weeds. I called TruGreen early on to advise that the weed problem on my lawn was starting to get out of control.

We had trouble with grubs and TruGreen was quick to remedy that problem! Thank you! They are on time and I don't need to be home when they come! They always leave a note of what they've done! Very helpful! I would receive them to my friends!

I had the customer service line twice. I was told I would get a phone call back but it never happened. I was also scheduled on 7/17 for someone to come to my home. I had the day free from work but no one showed. I then found out it was rescheduled to 7/19 but no one told me at the time.

I am very happy with the service. This summer here has been very bad in that we have had no rain and all lawns are burned out. Aside from this year my lawns have been beautiful. Green and weed free. My neighbors have had lawns full of dandelions while mine remains free of them. They always show up when they say they will be there. If I have a concern about anything with the lawn. One message to them is responded to immediately and taken care of quickly at no extra charge. Very pleased with the service!

Text to us: "We are coming out - no one needs to be home." Techs show up on time and complete their work, easy peasy and gone! I couldn’t ask for more efficient and easy service to get my lawn looking like I want it to look!

I had TruGreen service in 2017 with very good results. This year I didn't call them until July. The tech came for one treatment. After 10 days no signs of weeds dying or struggling to live. I called for an additional, no cost. Treatment. I called two times and scheduled. ON two occasions the tech did not show up, even though I received several emails, service today, between 12 and 5, and be there soon... Called. No one knew why no show. I spoke to someone in my local, Alcoa, TN office who said she could contact the manager. NO response, I just received a call that I am scheduled for a service tomorrow. I do not expect him to show. It seems someone would be tracking what is going on when a tech does not make his calls.

Matt from TruGreen and I spoke about our shrubs and bushes on Th July 12 and set Wed July 18 as the day for our service since I wanted to do a walk-around with the provider. Matt said the service would be injections at the base of each bush and tree and that the service person would call me one hour before arrival. After staying home on the 18th, I received a robocall saying they would do the service on the 19th. I called the office who said they would call me back (they never did). I talked with Matt and rescheduled for Friday afternoon 20th. At 7:30 am on the 19th, my husband answered the doorbell, and I got out of the shower and met Don, the service person.

Service provided at my home is efficient and covers each season of the year. I am satisfied the lawn is cared for with wise product choices and customized for my front & backyard. The specialist who worked on my lawn was friendly and answered all the questions I asked. Thank you!

I have had your shrub treatment for two years and I have noticed that my plants look healthier. I believe enough time has elapsed to make an accurate statement about the health of my plants. If I was home, The technician was knowledgeable about plant health care.

The men did a good job of aerating my yard and I plan to re-seed some areas. All of the workers are very polite and seem to want to do a good job. The fertilizing seems to be thorough and I hope to have a nice lawn soon.

I’m very impressed with JOHN ** who knocked at my door twice and did a professional job treating my annoying bagworms and other scrubs. He was very considerate and answered all my questions very well. I will recommend your company to my friends.

My lawn during the spring look great. I am now seeing crabgrass and weed and a few weeks ago after the last visit the lawn developed some yellow spots. I have been watering daily. The lawn at this point looks no better than when I was caring for it myself.

I like how they are willing to come back and rectify the problem. It means a lot. They are willing to fix everything. There is still a lot of work to do to rectify the past issue but They have admitted the issue and are willing to fix it. It would have been nice if they did it right the first time, we are all willing to move on.

It had been an awful experience. You cannot get in direct contact with the local branch without calling the call center. The tech fertilized my lawn twice in 1 week and burnt my lawn. They were supposed to come do a weed treatment because it couldn't be done due to heat on the first day and they did another service without weed control. They had to come out a 3rd time for the weed control treatment. The results of the treatment were not good as well. The road supervisor recommended that I fertilize in between services to get the green grass I'm looking for.

I am writing to Mr. R. David Alexander, CEO of TruGreen: Please help me! I cannot get an adequate response from your call center. They promise to come out to re-treat and so far have failed to arrive on 3 separate occasions; they promise to call me - they don't. The technician doesn't treat all of what used to be lawn. I have more weeds than grass - I have areas which are now just dirt. Where are your TruGreen PhD certified specialists who will evaluate my lawn with your TruGreen Healthy Lawn Analysis® and design a tailored approach to give my lawn exactly what it needs at exactly the right time. What is the point of your TruGreen® Healthy Lawn Guarantee® if you do not gladly (or otherwise) visit my property as often as needed between scheduled visits to make any necessary adjustments and to ensure my satisfaction.

Signed up a little late in the beginning of the year. However, I am very happy with the results to date and the service. Great staff and prompt service. I would recommend to anyone who would like to have a green lawn.

We are happy with our service. The only issue we have been noticing is more crabgrass in our front lawn. We hadn’t experienced this with the company we used prior. We hope that this issue gets taken care of over time.

I’ve spoken to a customer service rep in direct response to a previous survey, in which I rated my experience a 2 out of 10. Since, I’ve received another treatment and my lawn has not responded. These weeds have taken over various portions of my lawn and seem completely and utterly impervious to whatever TruGreen has tried to do.

So unhappy with TruGreen, they absolutely destroyed my lawn on July 2nd! Had the Manager come out and there has been no lawn repair to date. I will tell every one I know... never to use TruGreen. I have been a customer for almost 20 years and this is the service I get? Absolutely horrific! What more can I say? They applied granular and dumped excessive amounts all over the yard detoxing the grass. And nothing done. So unhappy. Total destruction. I want action now, before it destroys more of my yard, yet nothing is happening. Just awful...

We have a tree and shrub contract with TruGreen and couldn’t be happier. William **, our TruGreen technician is extremely knowledgeable about plants and trees, what they need, what diseases they may be sensitive to, and what insects are attracted to them, and he takes all appropriate prophylactic and treatment actions. The reason we keep renewing our tree and shrub contract with TruGreen is because of the highly professional care Mr. ** provides to us.

We gave the serviceman great scores two days after his visit. Now we're not so sure. Our yard is now striped!!! We have alternating stripes (about 3-4 feet wide) of dark green and lighter green grass. The application wasn't done right. This is true for both front and back yards. Also, there is a circle of burned grass on a part of the backyard where the application was too heavy.

My yard has shown no improvement. Weeds everywhere. Bare spots. Will not use TruGreen next year. Will try it myself. Whatever chemicals are being used are totally ineffective. No one has come out to inspect and offer solutions.

Concern with the spread of basket weave weed. Was done well last year, so what happen this year??? I have brought it up several times, told it would be corrected, still looking for results. So you tell me!

My lawn has never looked this bad, many brown areas and seems to be a pattern of holes! I requested last week for someone to come out and evaluate. I have not seen anyone come out, or if they did they didn't leave me any paperwork saying they were here!

The company gave me a window today for my service of 7-12! Well they showed up at 11:55! I have to be here as my gate has a lock on it I need to remove! They make one pass of my yard and say they can’t aerate newly sodded yards! The sod has been down for 4 months and they know it’s sod, they are the ones who suggested it be aerated and have been here multiple times to treat my sod!! So I wasted half of my day! Never again! Just put stop on my card so they can no longer charge me, and have a new company coming tomorrow! And calling customer service? Forget it! They are the worst!!!

TruGreen suppose to treat my lawn a few weeks ago but they kept canceling multiple times and now my lawn turned into yellow and weeds are spreading and in some spots grass dying. Made repeated calls and escalated the issue several times including going to the TruGreen office in Londonderry, NH but no resolution yet. I had friends and families come over the past weekend and they were all asking how come my lawn is looking bad but my neighbors’ lawn look good even though my lawn getting serviced by a professional company. I have never seen such a terrible response like TruGreen. Very unhappy with TruGreen service.

I had TruGreen last year and had a positive experience so I continued it and it has been horrible. I paid in advance for the discount. I received an email and my first lawn treatment appropriately. About two months went by and I did not receive another treatment. I called customer service. The woman I spoke to was very nice. Apologized and said the technician forgot or was sick. She said she would credit me for the serviced missed as it was too late to do it. She also said that she would have them do the next service of weed control and FERTILIZER in the next week at no charge to me. I clarified this twice with her that it was for this next visit of fertilizer and weed control in addition to not being charged for the no show session and she assured me of this. This was more than fair and I ended the conversation happy.

I've been a TruGreen customer for over 20 years. Lately, I've been working from home when they have come to service the lawn. Often the receipt will say that they knocked and there was no answer when I actually watched them pull up and never knock. The latest is that they did not knock as they said and they also said they closed the fence when done. Since I was home watching, I know that the tech did not enter the backyard, fence was not touched. The Tech also wrote my lawn was full of mushrooms and when I look I don't even find 1. I think they just have pre-typed comments that get printed on the receipt depending on what they did to your lawn or what they selected. The Tech isn't actually typing anything and nothing is actually specific to your lawn at all. When I call about this they say they will have someone come out and re-do it.

When TruGreen came to apply a weed killer treatment, it killed many strips of my lawn because apparently the potency was set too high. After 8 phone calls, 2 complaints to the home service person and an email to the company, nothing was ever done. No response at all! I will never use their service again.

I have a 390 square foot front yard. TruGreen was charging me for 1700 sq foot lawn. When I noticed and called it to their attention after several treatments, they once again came and charged me for 1700 square feet. They said they could not refund me the difference in cost... $44 vs. $190. Instead they offered me one free lawn service worth $44.

TruGreen has recently acquired our lawn care company, Green T, here in the Chicagoland area. The transition has been quite painful. Unfortunately, our lawn has some sort of disease which based on our own research could be a fungus of some sort. I immediately called TruGreen to have a specialist come out to look at it. It took 6 days to get someone out after repeated frantic calls. Each day that goes by, more of the lawn is dying. The service agent took pictures, said he had no idea what it was (!) and would have someone call me.

After a recent service the technician left a note saying my yard was full of weeds. I know that. I have been a customer of yours for many years and have been asking for you to rid my yard of weeds and get grass growing. So, the ball is in your court. Fix it, or lose a long term customer. My yard can look good, before I became old and disabled it did.

The only suggestion that I have constantly relayed to your company is that of scheduling - even though there are 5 houses in my block - the scheduler does give the service men the same area and sends multiple trucks to the same block on different days - seems wasteful of company resources as I assume this practice is throughout the QCA.

I noticed some brown spots growing all around the house. I emailed and inquired about how this could happen. TruGreen sent a technician out the next day. He noted the spots, put some fertilizer on the entire yard, and Mother Nature provided the water! Less than a week later, the yard was once again lush and green! Thanks TruGreen!

Even though I rarely see the service agent, I read the documentation and recommendations. The billing is clear and new services are detailed as well as problem areas. With every change of weather the appropriate care recommendations make sense. I am happy with the service.

The technician did a great job and answered questions I had about some concerns. She the necessary time plus a little extra regarding issues I had. She took some extra time to solve the issues I had about lawn care.

I don't think it's necessary to tell you how bad TruGreen Indian Trail is. I'll just post my pictures and you can judge for yourself. They spilled fertilizer all over the grass and killed it. They spilled fertilizer in the street and left it. I had to sweep it up so our pets and other animals wouldn't be poisoned. We have repeatedly called TruGreen and sent emails requesting someone come out and fix our grass. This was not the first time they spilled fertilizer either. No one has been out. No one has called back. No one cares. Terrible customer service. We're cancelling our service with them too. Oh yeah, we received a bill for their terrible service.

I received a call the day before the tech came out to apply the summer booster of fertilizer. By doing that I was able to clean up the yard of dog treasures and anything laying around. The tech came, gave me some pointers on what to do to help improve our yard. The yard looks the best it's been ever.

Our yard has always been a problem. Multi-level and never properly graded. TruGreen is doing an excellent job with our yard. We have shrubs and trees and they care for them, too. Our shrubs and trees are growing and are giving us privacy.

My lawn looks worse now than it ever did in 21 years. I called the service because I had weeds. They killed the weeds and the grass. I have brown spots all over. I called them and they said they would come back to fix the problem and they never did. They claim they never had an order to come back. So I would never recommend them to anyone!! They are not what they claim to be.

Call weekly to see when my next service is (haven’t had one since April - supposed to be once a month). Every time I’m given a date. Sometimes Trudy calls to tell me my lawn care specialist will be out. Sometimes she doesn’t. Each time, no one shows. I call back and get the sand run around. Had the same problem in past years. Not sure if it’s our local office or not but something needs to be done from upper management. Horrible service.

Overall I have been satisfied with lawn care - BUT - I am still waiting for a solution to eradicate the ongoing issue with violets that continue to spread throughout my lawn. This has been an issue discussed every year but has NOT been resolved!!!