TruGreen Lawn Care Reviews

On April 16, 2018 I spoke with a representative by the name of Keith **, he sold me a "special" which I thought was great and could not be refused. He said "someone will be there by Friday" (20th) late in the afternoon. I called and I was told that there was nothing scheduled for me until the following Tuesday, I said "that's not what I was promised." Then aeration was another mess! Needed to be done on another day by a different technician I was told. The worst of all is I did not get any special. They charged their usual so no savings, no service when promised and service was terrible! I am very dissatisfied and would not recommend to anyone, I spoke with a manager by the name of Judy, which was a useless conversation. They work together and protect each other NOT the customer! Don't use them, sometimes you may be better off using local companies.

I have been a customer going on two years. My first problem with TruGreen was with the aeration treatment. They call me, said that they were going to be here and I came home to my lawn looking the way it did when I left the house. I called and the rep told me that, yes my lawn was treated. I told the rep that there were no signs of aeration, she proceeded to say that “there should be holes in your yard,” well there were no holes in my yard. After being on hold for a few minutes she then tells me that the tech got confused and treated another yard. You may think, no big deal. She assured me that I wasn’t going to get charge for the service but I did. It took some phone calls to fix the issue but it got fix, again no big deal.

I prepaid for a year of lawn service including aeration that was $200. They were supposed to come in November and canceled. Said they would reschedule in spring and never did. I called asked for manager twice for credit and no one will call me back and they are now charging me for service I canceled.

Got a flyer in the mail and decided to give them a try, as we were having grass issues. When I called, the first turn off was getting a call center. I knew immediately this was not going to be a personal, local business experience. The second turn off was they wanted, up front, a credit card number for the services, and desperately tried to talk me into auto draft from the credit card for each service. I said no since I really wanted a visit first to talk about what the problem was, what they planned, etc. Let me point out, when I called, I was prepared to hire a service. I wasn't just looking for a visit and free advice. The call center person said someone would call me in 5-7 days to set up an appointment. I clearly indicated I wanted a Sat. Appt due to work schedules, plus I wanted to be able to talk with the person coming by.

Guy called to say he could cut me a deal on a high estimate I received the previous year. Sounded too good to be true, but I tried anyhow like an idiot. Got phone call from 800 number to verify all the information, and the information I was given and the information the 800 number had to share were different. Told them right then and there to cancel it, cancel the service and remove my card.

I have used TruGreen for the past year and have been pleased until this latest application. The specialist burnt my yard terribly. I repeatedly requested a service manager come to my home... He arrived today only after escalating to his management and I was not home to walk him around. He called me stating that the burnt areas should grow out in the next few cuts as they were only burnt at the tips of the blades. I asked if he had viewed the large dead spots in my backyard. He stated yes. After reviewing my security camera footage, he never entered my backyard. As you can see from the photo... this is not burnt tops of the blades but actually killed my grass. Complete disappointment.

After numerous calls from TruGreen sales representative guaranteeing a healthy weed free lawn. We decided to sign-up for their service in February 2018. My first service was scheduled for 6 & 7 March 2018. My yard was in good condition, the front yard had very little weeds and the backyard was moderately heavy and grass had already started to grow. On the 6 March, the specialist arrived to only treat the trees and shrubs, which was explained to me by the sales representative on the phone it was for weed control. The specialist stated it was a fertilizer and if I wanted weed control for trees and shrubs it would be an extra cost.

I completely disappointed with this company so I decided to cancel my account with them. I contracted the service for weed killing every 2-3 months (9 service per year). They did 3 services. The last one was on March 20, 2018 and they charged 59.95$. I complained that part of my lawn were damaged by the treatment. They said not to worry that it will recover soon (by the way two month later the damaged lawn is still yellow). One week later on March 27, they came back to my home to apply another service and I indicated to the technician that the services was already done one week ago. He told me that not to worry because this next service were part of the previous one... I let them performed the service. However, next day my credit card was charged for another 59.95$. I object this new charges to the credit card and block TG for new charges.

Three times I was told they were coming out to do our first application. Always delayed! I am cancelling my account with them for lack of service. I don't recommend them. I wanted to give them zero stars but it wouldn't let me.

I have been using TruGreen for a few years now and I am loving how my lawn looks. Our specialist, Christopher does a fabulous job at keeping the crabgrass at bay. Thank you! The grass looks great and ready for summer.

I had the TruComplete Lawn Plan, spent 500$. The good: Weed under control. The bad: Patchy lawn. The service team has different measurements for my lawn for each service. Took repeated attempts to get them to correct the lawn measurement. When time came to renew the service, they increased the price and were not focused on addressing my lawn issues. They were always focused on renewing the plan not addressing issues. The customer care representative said, "If you renew the lawn then we can have one of our manager come and inspect the lawn." I tried a different representative to see if he can help, but no luck.

They fixed appointment for May 5th, didn't show up. They fix appointment for May 12th. Both for Over-seeding and Aeration. Only the overseeding fellow shows up and May 14th the Aeration guy shows up without an appointment. No one informs everytime we have to call up to find out what is happening. I wouldn't ever recommend them to anyone.

Justin ** is an excellent employee. He does a thorough job on our lawn. Our lawn looks so much better and it is healthier than ever because of the TruGreen treatments. Regarding Billing, we were not previously told of the double service on 5/10/18 and the double charge totaling $119.90. Initially, we were told $29.95 (Intro.) and $59.95 every 6 weeks/10 mos. However, all is well.

TruGreen serviced my lawn for a couple of years and then the problems began. I had completed a spring lawn reseeding and a week later TruGreen shows up without notice and applies a pre emergent. So much for my seeding effort. I contacted the company to raise holy heck. Asked for area manager to come have a talk and asses my needs. Many calls later, after being told "yes sir, call us any time, and I'll come out to discuss your service" and nobody shows up and no returned calls, I gave up. If you tell me you'll do something and repeatedly don't do what you said you will, well, you lack integrity, and for that reason alone I cancelled my service.

My mother, who is 85 years young has been using TruGreen Lawn Care for the last few years. Last year the yard looked pretty good. I am the one that takes care of the yard work, such as the mowing and weeding. This year is another story. The backyard is full of weeds and looks horrible. I am very dissatisfied, as she takes pride in how the yard looks. She has called and canceled the service, but they have been back twice this year. They will call my phone and leave a message that they are coming, but my name is not on the account. I have responded to tell them not to come, but for some reason the response does not reach them. Now I am going to have to go buy what I need to fix the yard and get rid of the weeds. I will definitely not recommend them and I also do not for any reason want them back. Thank you so much for your time.

Ok, so I'll give a quick story. So on May 8th 2018 I was speaking to a TruGreen salesman on my property. We spoke and went back and forth about pricing and what will be done. I ordered a "Tru complete plan". So I had the top of the line product. Salesman was happy, I gave him my payment info and he told me if I ever had problems to reach out to him, text or call. Sounds good to me.

Please be wary of paying for any service online. It appears that once they have collected your money they are content to do (not do in my case) the job "whenever". I paid for a lawn aeration service almost 2 months ago. So far I have placed 5 calls to schedule service. Call one- it will be done by April 16, then April 19, then by April 30. On the 4th call I left explicit instructions that I would be away but that they could come the next week because only the front lawn needed to be done. I returned to a phone message that they had come but since they could not gain access to my backyard they did nothing. Did they not get the message about not doing the backyard? Call 5, we will be out this week. The week has come and gone and still NO SERVICE. Beyond frustrated with this company.

I'm 2 services in and haven't seen a noticeable change in my lawn. If anything it's gotten worse. When I was doing this myself and buying products off the shelf at my local hardware store, I got results within a few days of applying the treatments. Unfortunately, I no longer have the time to do this because of my schedule so I decided to spend the money and leave it to the "pros". The tech I have is great, but the product seems to be worthless. I'm scheduled for my next treatment on Tuesday. If I don't see dying weeds by Friday, I'm canceling! I'll treat my lawn myself. Even if I have to do it by moonlight. It's one helluva inconvenience, but at least I won't have weeds.

I am a new customer for TruGreen. I prepaid for the year upon signing up. We have had (2) appointments scheduled. The first appointment "William **" shows up and informs me he is "Out of Product". He assures me he is going to place a service call for me and someone will be out early the following week to treat. However, he is going to apply some fertilizer granules to "help strengthen" the grass. He applies it ONLY to my front yard and promptly leaves. I waited until Thursday of the following week before following up with TruGreen.

We have used TruGreen for 10 years plus. Our lawn has turned a lime green and is dying. We have call many times, with the promise someone would be out or call us back. After at least 5 no shows, our regular guy came to spray and said he didn't know we had a problem. He treated the yard with no improvement. Two weeks ago a young man showed up said he was new to the company and knew nothing, so he took pictures. The company says they have no idea who he was. We pay every year in advance, we are very disappointed and want our money back.

I call to pay our bill and told the girl that we had blooming Dandelions in the backyard at our rental that you had already sprayed. They came out and sprayed again and we really appreciated this. My husband cannot stand dandelions.

While the personnel that actually come service the lawn are very nice, our lawn has deteriorated over the last two years to nothing but weeds. If their lawn service was as good as their lip service we’d have the lawn of the month. Twice this week alone we were promised they’d be here yet here it is 7:30 at night and again a no-show. We told them we were canceling our service and they promised to send someone out to see our lawn and would retreat it at no cost. That’s not the issue!

We had TruGreen is 2017 and spent the entire season waiting for them to either show-up or come back because the service person was invariably late, showed up without enough product, or when they did show up, they arrived so late in the afternoon that the service had to rescheduled because the technician did not have enough time to perform the service before dark. Last year, we swore to each other that we would NEVER do business with TruGreen again. However, when the overseeding was performed in the fall of 2017 failed to produce grass this spring in several of the areas that were overseeded, we called to have someone come out and re-perform since the work was 100% guaranteed. We were told that a representative would be out.

I have been a customer of TruGreen Lawn service since they became a business in GA. It was previously ChemLawn. They did excellent work until about a year ago. I had a multitude of problems and it all stemmed from an employee. He only sprayed only part of the yard and even when it brought it to his attention, he continued. They had been working me all along with no resolution. I was ready to leave TruGreen and they found out and immediately put correction action in place. I called this handling the business once thing was again clearly communicated and they understood. I don’t mind paying, but you have to do the job and they did.

Started using service this past fall 2017. They came to service in the beginning of April 2018. I watched them give me a sign that they chemical treated lawn for weed but never treated. Started calling office April 16 to complain. They promised to redo. Waited at home for the service. Never showed. Since April 16, I have complained to office at least 6x. Promised they would be here May 4. No show again. Promised they would be here yesterday May 9. Once again no show. Called again. No supervisor call back. I spent over 500$ prepaid and my lawn looks worse now than when I did it myself. I'm in desperate need of help.

I hired TruGreen to treat my lawn in 2017 because I had a very bad dandelion problem. They did kill them but they did NOT kill the other weeds I had that were outside my bedroom in a partially enclosed fenced in area. I called and complained. They assured me they would come back and kill them but when they came back they said they did not have to because of where they were. After that, I forgot about them because I purchased their seasonal treatment and I thought it would end with the fall aeration.

I recently called about some dandelions that were growing in my yard. Robert returned and spot treated my lawn where they had sprouted up in places. Great job on TruGreen for customer service and keeping a customer satisfied. Thank you.

The field tech is very professional. At times the customer service reps can be hard to hear and understand. Overall happy with the service. Recommend that the tick application be available with out the mosquito spray. I have honey bees and don’t want the mosquito insecticide spray. I was told I had to both.

New customer 3/2018 - Unable to reach Sales Rep (Emily **). Phone goes to voice mail. We drove down to the office. We finally got someone out here after complaining... Lawn looks terrible. Asked for complete package, found that it did not include termites or sprinkler system. Emily said someone would check out sprinklers. We paid up front. My wife wants to return to our previous company..

For the third/fourth time over the past three years, I've been the victim of horrible, horrible, horrible customer service by TruGreen. After being turned off by their service over the past couple years due to billing and poor communication, I decided to take another swing at bat given they seemed to be so determined to win back my service. So this last time around, the service was going GREAT for my lawn care, until about 10+ days ago. I get a call from a salesperson (4/28 or 4/29), who strongly encouraged that I sign-up for their mosquito service. After voicing my concerns for twenty minutes, I agreed to give the mosquito service a try but only one treatment (cost ~ $39). Both the sales rep and I agreed that I was NOT committing to nothing beyond the first treatment and the rep would need to call and get my approval for any future treatments.

Stay away from this company... They have terrible customer service. They do not do what they promise and fail to deliver any results. TruGreen is a SCAM that is only out for the money and contract. DO NOT GET THEM!!!

I signed up for TruGreen 3 weeks ago and paid the full year payment which is way higher than my previous provider assuming I would get a better service. At the time of registering to TruGreen, I talked to the salesperson and the manager and set up the initial service to be performed on April 27th, 2018, so that I can go over my concerns in the garden. I didn't receive a service call or no one showed up on 4/27 and then I shared my concerns, they set up 1st service for past Friday, May 4th. This time I got a reminder call BUT NO ONE SHOWED UP AGAIN.

I used to use Scott's Lawn Service (and the lawn looked immaculate for over a decade [I have pictures from almost every year that you can see it looks like a baseball field]) and then they got bought out by TruGreen. On the second application from TruGreen their tech spray weed killer on my entire lawn by mistake and left me a note, not even apologizing, just saying he sprayed weed killer and I may see my grass turn brown for the summer. I wonder if he would have even left a note if my camera had not caught him (he looked right at it, then grabbed a ticket to write the note on).

You called this past winter and said, "Give us another chance." I said, "Last year's service was terrible and your company was not treating the zoysia grass for weeds or fertilizing." Well needless to say I gave your company another chance, boy am I sorry now. Our neighbors were wanting to know who is doing our yard. I know word of mouth is the best advertising, of course I told them TruGreen. I am sure you will get lots of new clients because of the great job your company is doing on our yard.

I spent $1200 on sod. I used a front tine tiller to till up my old lawn and I laid new sod last year. A TruGreen Lawn guy knocked on my door. He told me he was working on my neighbor's lawn and wanted to know if I wanted to start service with TruGreen. He promised me that his service would get rid of weeds and keep my lawn green. I paid $300+ for one year of service.

I have been a customer with TruGreen Lawn Care / Tree & Shrubs / Irrigation for four years. The technicians who come to my property have all been excellent and even when obviously very busy they never rush the job and always have time to talk about any issues. Because they are so great it is with reluctance that I intend to cancel all services with TruGreen and use a local company who I can speak to.

Louisville Middletown Trugreen: This service was the worst service of my homeowner history. I paid for the full program including fall over seed. It was expensive, but I thought it would help. I have a sprinkler system so the pictures you see are not drought related. The technician one time never got out of his truck, but claimed he treated. One ivy bed was killed after a treatment. The over seed was done, but there were very few seeds visible even in the bare spots. It was done very late in the fall. A chemical treatment right after the seeding resulted in no seed ever germinating. The last treatment was in Feb and should have been pre-emergent for crabgrass. My yard is full of crabgrass... I also have some weed-like grass (light green in the attached picture) that I will likely have to totally kill this coming fall... The resolution to these problems was always met with... "We will treat again" or trying to up-sell to something else. Avoid these guys at all costs.

After my daughter pass away in January 2017. I wanted to do something special at the grave site at Queen of Heaven Cemetery and knowing the site will be visited by a lot of family and friend this year. I though it would be nice to have the grave site maintain by a professional company like TruGreen Lawn Care. So I enter into an agreement on February 28, 2018 (after visiting the site on my birthday). Well I contacted the company office in Hickory Hill, IL. What a big mistake, I had them calling me every days about it, different people, different department.

It was raining off and on yesterday and I figured the lawn treatment would be called off. Nope, here came the truck. The driver, who was lacking common sense, drove the truck through the yard where it meets the road. He did this for no reason. There was no traffic. Now I have ruts in my yard. I also told him that treating my yard in rainy conditions was idiocy. I called the company and the CSR was very understanding and nice. However, instead of getting someone on the phone who could address the issue, they want to send out someone in the next 3 business days. My rescheduling was TWO WEEKS away! Really? They charged my card and never sent a confirmation or receipt. This is totally unacceptable and I will be looking for another lawn care company. Someone needs to buy them a vowel!!!

Your Tech, Ben ** is the greatest. He is courteous, professional, and very safe with his truck driving, which I really appreciate. He is also very friendly. I would recommend Ben to all my neighbors. Your weed killer works very well. I wish you would start a mole killing program.

This has been documented I'm told. Please see my service file. I have spoken with two managers. Missed appointments, broken promises and sub par application or watered down chemicals. Seems that as time goes on Trugreen gets worse. For the money I am spending I may as well do it myself.

I love the people on the phone, the people that do my chemicals, my ant control, and my mosquito control. The internet response with questions and concerns leaves something to improve as it's not good and not timely. Overall A-.

The services that have been provided by TruGreen has been a marked improvement over the last company that I used. The technicians are knowledgeable and courteous. They ask if I have any problem areas or concerns with my yard and they work to address them. My yard looks good and TruGreen gets a lot of the credit for the appearance.

Service was rendered on April 24, 2018 with fertilizer, but my yard needed weed killer. The specialist Anthony ** did a great job in explaining what he was doing. So I called on the April 25, 2018 to let TRUGREEN know that my yard needed weed killer, not fertilizer. They sent Anthony ** out on April 30, 2018 and again he did a great job. I AM Pleased with the service.

TruGreen absolutely destroyed my lawn. They treated for clover and killed most of my Bermuda grass. They came out two weeks with the aerator and completely plowed up my yard. A supervisor came out and was going to send a crew out to fix my lawn. Today 5/3/18 one guy showed up and rode over the same area no crew. What a mess. Also two weeks ago they dug into my sprinkler system. I had it repaired and marked and it was hit again today. TruGreen is not a professional lawn service. I also canceled two other services that I had with them.

I prepaid at the end of January for 4 applications. It is the end of April and I notice ALL of my neighbors' lawns have been serviced, mine clearly has not. My neighbor next door uses TruGreen and his lawn has been serviced. Apparently, TruGreen had my first application scheduled for the end of May and the second application scheduled for the following week. I have been treated as if I am an afterthought and with less priority than those who have not prepaid. Whoever is in charge of scheduling is an idiot and should be fired!

We use to have lawn service contract with Scotts. They were bought out a few years back by TruGreen. What a difference in care. It became so bad, that we switched to a local provider. They to proved to be substandard, so TruGreen asked for us to give them another try. They stated that they were getting many complaints and were trying to rectify the situation. So we did. We had our Bermuda treated April 4th. We have so many weeds and nut grass now, May 3, that it's looking terrible. To top it off, yesterday TruGreen was sending around a lawn service representative, a young girl newly hired to knock on doors and sell their service. I actually engaged her and she stated, "Your lawn isn't looking too good" and pointed out all the nut grass sprouting everywhere.

I responded to a TruGreen flier by calling their 800 number. I spoke to "Gregory" for 30 minutes or so, and received a reasonable estimate for my lawn care. He told me I would receive a confirmatory return call in a few minutes, to seal the deal and give a starting date for their services. So far, so good. I did not get a call until the following day from another 800 number. I was at work, and could not retrieve that call. When I did call them back, however, they had no record of my name, address, phone #, or verbal agreement!

When TruGreen purchased Scott's Lawn service I was very skeptical. What a surprise. They have truly enhanced the customer experience and are now more receptive and caring than at the beginning. Recommend to all who ask about my lawn. One of the best lawns in the entire neighborhood.

I have had a very positive experience with TruGreen. They are very professional and personable and my lawn looks great. My grass looks like a beautiful golf course. My technician is very informative and polite. I recommend them highly.

Jerrell ** is an Exceptional Service Technician. He is polite, courteous and phenomenal in his work etiquette. I'm pleased to know I have the right technician handling my services c/o TruGreen; without a doubt if you can personally select anyone this is your Tech!

So far, our service with TruGreen has been awesome. Our technician Willie ** very courteous, polite and Timely. I have also referred a family member. Keep up the great work. We look forward to continue working with you. Our lawn is looking better. We look forward to see continuous changes as we complete our plan.

The service with TruGreen is horrible. I have requested on numerous occasions not to apply if I am not at home because the service people are never the same ones and they do not know how to apply on my property. My grass looks like total crap and I have requested over six times with the company to not come in the later afternoon and they refuse my request. I have asked every new person to please document my account of how I need applications to be applied when I'm home and they still refuse.

Still have crabgrass and dandelions after 2 applications. Second came last week so hopefully they die off soon. Some areas look great but I'm still concerned over the crabgrass. Hopefully soon all is well in the next few days.

In 2017 I had TruGreen service for four separate properties. My plan was to try skipping a year to save money. To see how bad things would get without treatments. Their treatments improved the appearance of my lawns. But they were entirely deaf to the fact that I only wanted one year. Their contract says you have to call and cancel. That phone call did me no good. I wish I had demanded an acknowledgement in writing before I ever agreed to the first year. I told their people when I caught them to be sure it was canceled but that did not work.

Hi, season just started. I have been with this company for many years. Now, I am cancelling my contract with them and the reason is that I can't trust this company anymore. My backyard has installed gate and it's locked. Since I have the dog. I keep it locked until I open it. It just happened that I didn't open gate on April 27. There is no key from my gate. It has different system of locking/unlocking. On April 27 technician came to do service. I was not home but my kids were home. He did front yard (I hope) but didn't do backyard, he left note just mentioning that service has been provided and charged me $70.40 for job has not been done. My kids also confirmed that they saw him in front of the house. Will look for different company to do grass. I hope to find better one. So everyone, please be aware of this scam.

On 4/6/18 my wife and I contacted TruGreen and agreed to lawn service for the front and side yard. The phone representative told me he looked at the lawn via satellite. Measured it and noticed the brown and bare spots. He told me the premium service which included aeration, seed, fertilizer, weed control and insect control will clean up the lawn and correct the problem. He also told me this would be started immediately.

Kurt is very professional to explain my lawn condition. He arrived within the scheduled time to my house & provided the lawn service. Very well explained my lawn condition & gave me suggestions how to take care my lawn. Easy to work with & I will highly recommend him to my friends & neighbors in the future.

Had been a customer for 20 years. Lived through the years when they were supposed to have treated for grubs and we got grubs and various times over the years when treatment was not properly applied. However, when my lawn was damaged by their treatment twice in one season, I had had enough. I called and complained, told them I wasn't paying for the final treatment of the year which had damaged the lawn (which their "lawn care specialist" confirmed when he came out to look at the damage).

Great service, very friendly pros. Have said to my friends that if they wanted a great looking lawn they should contact you. You are a lot better than of your competitors. Keep doing the same good work and I will stay with you!!!

I love this service and every single person that has been to my house!! The service I am most impressed with is the mosquito treatment! We live in a house surrounded with azalea bushes, trees etc. We also have a pond by our house and live directly across from a small lake. My grandkids visit and live the outside. We had the yard treated when we first moved in and have not seen 1 single mosquito, or flea. And the serviceman was back in 30 days just like promised! I have been telling all my friends and family about TruGreen!

Chad did an excellent job. Very professional. Knocked on my door and he told me what he would be doing for this treatment. So far the treatment looks good and I will provide feedback if I see any problems. Thank you.

I had TruGreen for two years. Mid last summer I started noticing increasing dead patches, moss and weeds. Illinois was in the drought and I kept watering all through August. I even threw down some of my own grass seed that came up. When the weather improved in October, I noticed that my lawn had dead patches not coming back. I asked TruGreen when they were doing overseed and they told me overseed and aeration were done in August. In the middle of the drought. TruGreen came out in early December to aerate my lawn again, even though I told them not to bother and do it first thing in the spring, along with overseed, I was willing to pay extra, but no one listened. It snowed 2 days later (northern Illinois). As I was heading out of the country, I just shook my head how can any lawn service do anything in December in this zone. When I returned and got my first renew notice, I canceled my service.

We are generally pleased with our shrub care (which is all we’ve contracted) but they never seem to mention things like fungus or insect damage. One would think that someone who comes to fertilize our shrubs would notice and mention such an issue in the report.

I signed up for the lawn service and the tree and shrub care. The service itself was very good. Almost immediately after signing up, I started getting regular sales calls to try to upsell me to the mosquito protection. I canceled the tree and shrub care after a few months as I didn't see a difference. Immediately I started getting sales calls for tree and shrub. Annoyed by this, I canceled my entire service. The sales calls continued. Then TruGreen showed up to perform an aeration service which I did not request or authorize. I was supposed to be completely canceled at this point. My wife was home and stopped them before they did the work. She let them know that we did not request aeration, we did not authorize the work and we do not want it performed.

We have had 2 visits from TruGreen, and have been careful to cover all the lawn that they had agreed to cover. We are satisfied with their performance to date. The weeds are becoming yellow, and the grass is becoming much greener.

I had used TruGreen a number of years ago, this week a man from the Plymouth office came by my house and spoke to me about using TruGreen. He gave me a brochure and I told him I was not interested. After thinking about it I decided to give them a call. They gave me a quote with the dollar amount and I asked if they would send what they will do for the money. It took three calls and I received another quote with nothing except how much the service would be. I really believe the BBB should look into this. We should receive a list of what they will do with the bill invoice.

I prepaid 700$ for a year, neighbors signed up after me and got plugs put in yard before me and the tech canceled my appointment same day they did neighbors' yard with plugs right next door and then canceled next 4 times they were suppose to do my plugs. Kept getting run around from customer service and then they said the manager was gonna call me to talk. Never did so after three weeks and still no plugs. I canceled TruGreen. Was my worst experience with a company ever then they charged me $100 for two services they performed before the plugs were suppose to be put in, first was for weed killer next was for potash treatment. I think I should have been charged anything since they didn’t do anything for my yard and didn’t hold up their end of the bargain!

There's a reason why I continually request Josh ** as the only technician to treat our lawn: he's punctual, professional, knowledgeable and courteous. Josh represents the best that TruGreen has to offer. Please let Josh and his boss know how much I appreciate his service.

I had TruGreen Lawn Care service for a couple of years. Then I decided to go with another company about 3 years ago. I paid off TruGreen and went with the other service. They continue to call me at WORK over and over again to ask why I left their service. I told them at first, but they continue to call. I told them to stop calling that I had already told them why. They continue to call. Just got one yesterday, and they called last week. This is the number of the guy who continues to call asking the same darn question. **

We have been TruGreen Prepaid customers for many years. For the first few years, it was pretty good. One of our neighbors actually signed up for TruGreen service after seeing our lawn. However, for the past several years, our own lawn has been deteriorating with more and more weeds. As of today, two-thirds of the front yard is filled with chickweeds. We have lost the normal grass due to the spread of weeds. We have handed our beautiful lawn to the wrong hand. They put applications without evaluating the yard and come without checking the weather condition. We are so disappointed with TruGreen "service".

I have almost acre size land which is covered with various weeds. I thought there will be no chance my yard would look spectacular. Nine months later, my lawn looks exactly what I wanted. Uniformed green thick grass and NO weeds. Happy that TruGreen do as promised. Not a bad investment at all.

Mike ** - What a great service provider. He is fast and accurate. Plus such a nice guy. I hope he can come every time we have an application. I wish the billing was a little easier to understand, but the service keeps our grass green, our weeds out and hopefully this year - tick free.

I have 3 concerns about my experience with TruGreen. First, the technicians who came never realized that my lawn is zoysia grass and requires a slightly different type of care from other lawns. It seemed to me that TruGreen has a "One Size Fits All" sort of lawn maintenance schedule, and that they apply that schedule no matter what type of lawn they are servicing. Different types of lawns require different types of care. But it seemed to me as though TruGreen either didn't realize that zoysia is not the same as other types of grass, or that they really didn't care.

We have been using this service going on five years now. We used to have the best looking lawn in the neighborhood. However the past 2 years it’s gone downhill. We are usually never home when the service takes place, however we have surveillance throughout the estate. And I can honestly say that no one has ever taken a minute to evaluate my lawn. It’s the same routine, the driver pulls up unloads the truck and starts the work. And it’s always the same generated message on the bill. "Your grass looks good." I noticed a little weed and crab grass. I would expect these experts to really evaluate the situation and come up with a solution.

I installed sod on March 31 2017 and hired TruGreen around April 4 and paid in full for one year. My lawn is destroyed. Totally burnt and insect infested. I followed all instructions from serviceman each month. After 7 months I began receiving bills for monthly service. Called company several times and had unsatisfactory answers as to why I'm being billed 5 months before my year was up. Company sucks on all levels.

My yard did have several yellow spots last year. However, it looks much better this year due to diligent efforts of the new tech (**). He deserves a 5 star rating for his works. However, I rate 4 star because the payment is a little bit pricey.

Used TruGreen last year and they completely messed up my lawn. A week after they came and "serviced" my lawn there were dead patches everywhere not to mention they did a horrible job. I watched them from my window purposely skip parts of my yard. I will NEVER use them again and would recommend people do not use them. They did NOT handle the problem in a professional manner and "forced" me to still pay. TruGreen, more like Tru-Scam!

I had a one year subscription with TruGreen. I sold my house prior to the end of my contract and let the current homeowner benefit for six months of service that was paid for. I notified TruGreen when they called that I had sold the house and did not want to continue service once the subscription was over. Today, I had to pay an additional 167.00 that was sent to a collection agency for service that I did not agree to. I will never work with this company in the future. I also requested for a manager to call to discuss the situation. Instead of a manager, I got a call from a collection agency. Oh by the way, when TruGreen called I owed 68.00 but when the collection agency called I owed 167.00.

April, 9, 2018... I hired TruGreen on March 2018 because they are well-known. Anyway, I just recently purchased their services and I believed that I would get a personal touch. I believed that a technician would come to my door, speak with other, myself or my wife and get to know our lawn and touch base with my concerns and needs. NOPE! The technician came out while I was at work and wife at home. I left gate opened and according to my wife, he just went straight to work. Was there maybe 10ish minutes and poof, gone like the wind. No knock on the door to announce his arrival, not even a “Hello (insert name), I’m about to enter your property, what concerns do you have today?”

I used this service for two years. The parts of my yard that they actually sprayed looked great. I caught them more not fertilizing my backyard on at least three occasions. The first occasion the manager tried to tell me I was mistaken because the tech said he did it and wouldn’t lie. After a day the manager from Franklin Mass called me back and apologized and said the tech was confused and said he missed the backyard. He immediately sent the tech back out and the situation was resolved. The manager was extremely nice and provided his cell phone for any future issues.

I have a very positive experience with TruGreen since starting service in October 2016 because of an infestation of sod worms that almost turned my nice yard into a mud pit. From the first application, the tide was turning against the pests and it has taken this long to begin to recover back to the nice yard it once was. Most of the credit belongs to the substances used to combat the pests and the weeds prevalent in this area, but my Technician, Scott **, methodically applied the substances, provided spot-on recommendations for watering and future applications and ensured the close monitoring of the regrowth. The yard has responded thanks to his knowledge and expertise. It will probably take until the end of this year to bring it back to its original glory, but the journey has been worth it. I will continue to use this service to help prevent any future problems with my yard.

We have been with TruGreen for a long time. In those days the company was known as TruGreen Chem Lawn!! Over the years, the personnel have always been most obliging in all aspects of the service provided. Thank you very much.

I got a call from a customer service representative about signing up for the service. I told him we are already TruGreen customers. He had the audacity to ask for my name to "verify" my claim. We may not continue to be TruGreen customers next year.

I received a promotional advertising in the mail. I called to ask about the service and the salesman asked for a credit card number before explaining the service. When I asked what service does this company provide- he hung up. I called back and spoke to a different salesperson. I explained that the first person hung up and I only wanted to understand what service TruGreen is providing. The advertisement I received states that, “36 of your neighbors already have TruGreen lawns” so I asked if I can have references. She gave me the runaround, and could not answer the simplest questions that any contractor would be happy to provide in order to promote their business. My feeling is that this is a predatory scam business at best. Who would agree to a year long lawn care contract without being able to confirm references? Buyer beware.

The technicians have been very friendly and helpful when I have questions. In fact they ask if I have any questions. They have always rung the doorbell to tell me they have arrived. They respect our property and it is a pleasure to have them work on my yard. The lawn is looking great after we signed, originally with Scotts.

9 months of service TruGreen (Scotts) is still addressing weeds and ant mounds in my lawn. Finally they have attempted after many calls and emails to rid the weeds from my lawn. Now I can have parts of my lawn replaced (4 Pallets of sod).

I guess I'm just fed up. My husband pays for this service and on several occasions they would come out say they treated the yard and never came in the back. Sometimes I work from home and my office is the back room where I can see anyone who would be in the yard, but they were never back there. My most recent complaint is the last time they came out and treated the yard, I was here and they did treat the yard, but my dog has been having reactions ever since. When calling TruGreen to get the name of the chemical used so that I can inform my Vet, they have no records of them coming out. We have a bill for that day, and it says we received TruHealth Lawn Service, yet the rep on the phone found no records of us receiving treatment that day, is it because we started the call off with our pet is having a reaction to the chemical?

Prepaid $581 for 1 year contract. My front yard is sod and they did manage to control the weeds. My back and side yards did not benefit one bit from TruGreen. Back and side yards look no better than my neighbors that did nothing. When asked to prepay for another year, I declined so they just showed up and did a treatment anyway, then billed me for $51. I went ahead and paid because that's easier than trying to argue with an unscrupulous company. DO NOT HIRE THIS COMPANY.

Mike ** was knowledgeable and we went over the plan and walked the areas to be worked on. The first application was done and I feel confident my lawn will look good and be healthy in the coming months. Looking forward to seeing good results.

I just had my first lawn treat by TruGreen. The operator was clean cut, well spoken and was very professional. Before he started the application, he explained what he was going to do and what chemicals he would be using. Would have him back anytime.

Before using TruGreen my yard had two problem areas. TruGreen said it was a easy fix. They killed my entire lawn! We have nothing even after they seeded this fall. They are horrible. And customer service is doesn’t respond either! I just want my beautiful lawn back.

My lawn has never looked better! All of the neighbors comment on lush and green our grass looks. They ask me what we have done and I always tell them about the professionals at TruGreen! So far no one seems to have taken my advice and partnered with TruGreen as yet but I keep plugging every chance I get!

Where do I start on this. Had TruGreen start to treat our lawn to fix it. They came and treated our trees and bushes without us knowing and kill a bush and avocado tree in the backyard. Had sod laid down by them and was told after 30 days would come back out to inspect and fix any areas that didn’t take. Was able to talk to the manager and said they would get someone which they never did. More than a couple times they have come out and said they “treated” the whole lawn but would’ve been impossible since gate to the backyard was locked. They also didn’t treat the backyard once when my fiancée was home and watched them. I insisted that they make sure I’m home when they treated but they never did. This was back in July of 2017. Needless to say service was cancelled.

Both William ** and asst. Matt were efficient and informative about what products they were using and why. They did their jobs and explained to me why each lawn enhancer was being used. We should be seeing great results soon, due to the recent rain and snow. As usual, we are very pleased with your services.

He came, he took care of the lawn, he left, and left me the bill. He was a nice young man. This is a normal performance from TruGreen. From placing the order, scheduling the visit, the visit, everything went well.

I never spoke with the employee who did my initial service. The only information I received was a note on a service ticket that was left on my front door. The ticket left a note on what chemicals were applied, no other comments. I have no idea what he/she thinks of my lawn.

The service I receive from Rob our technician is excellent. He is polite, thorough and very professional. Since Rob took over servicing our lawn, it has never looked better. I take great pride in the condition and appearance and Rob sure rises to making me very satisfied.

After 13 months of treatment by TruGreen in Cary, NC, my once-lush front lawn is now almost all dead on one side, and the other is headed that way. The backyard had large dead spots in it, too. I have no idea how they did it. Last fall, they aerated and over-seeded, and during the entire year (including up to the last visit), they sprayed whatever it is they spray. Sometime in the fall, they spread something on the lawn, as well.

Prepaid March 2017. The only good thing about TruGreen is that they are prompt. That being said, my yard had more weeds in this past year than any other year I’ve been living in this house. I ended up using a Bayer product that attaches to my hose and it killed the weeds in a few days. This is all but a moot point. The real disturbing issue I have is that TruGreen uses what they call an auto-renewal policy. This policy states that you have to contact them and cancel their service. If you don’t they will show up and continue service. Initially when I was setting up the service you would think that they would disclose this fact. They don’t. When you get your statement for the first time there is a page two that you have to pay close attention to. Be aware of your state laws in regards to auto-renewal of contracts. For example, I looked up auto-renewal laws under nc.gov. HB 502 was the first entry to come up.

After contacting TruGreen in regards to mole crickets, I was assured service by end of week. As caregiver for my elderly parents, I explained it was necessary for me to be contacted as to when technician would be coming, as I need to open gate and be home. Week went by, no call, no technician. Left 2 messages for my local supervisor and an e-mail, no response. Following week, while I was out with my parents, my son called me to say that the TruGreen tech was there. No call, no advance warning, like I requested. Tech did his thing and left me the paperwork on what was done. No pesticides to work on mole crickets, but fertilized. What happened to my mole cricket request? Called customer service, and then spoke to my local supervisor, who told me told me I would get a call to handle the mole crickets.

Brenda ** has been servicing our trees and shrubs for quite a long time. Great service and beautiful results. Would recommend to anyone who wants healthy trees and shrubs. Also have lawn service and the tech Ron does a great job.

Horrible customer service. I called in November requesting my services to be canceled, they said that I had two services remaining for the year 2017 so they could go ahead and do those for a discounted price of $30, I said sure but after that I want the services canceled. They said, "Sure thing, we will contact you at the start of the New Year to see if you would like to start services again at that time," I said okay. Here we are in March, no phone call or anything, sounds okay, right? WRONG! I come home from work and there is a receipt for $60.00 on my door stating a service was performed.

I am writing this review to warn other homeowners of TruGreen's subpar work. After our new lawn was laid we hired Scotts Lawn Care to manage the pest and weed control etc. Scotts did a wonderful job. The lawn was lush and green for a year. They were then taken over by TruGreen. Our lawn, within a few months looked terrible. After repeated call outs because of fungus and dead patches everywhere, and no one with any knowledge to fix the problem, they had to replace part of it. They did this with plugs rather than new sod. 4 months later it still looked terrible with other parts of the lawn dying also. Every complaint was met with a call out and promises to resolve the problem, however, the issues were never solved.

I tried TruGreen years ago and they did a good job, so I decided to try them again after years of taking care of my lawn myself. They informed me of the day they were coming so I stayed home and waited for them so I could put my dog in the garage. They never showed up. I called the company and they said they didn't have me on the schedule for the day. They rescheduled for a week later. When the guy showed up to spray my lawn, he sat in his truck for 20 minutes. I had to walk up to his truck before he would get out.

Got a prompt response after I inquire about their services, they explain all the plans they had and was able to enroll. Very efficient. On their first visit they provided a very detail report. Waiting to see results, but they have informed me about all the work they are doing and products they are using; I am very pleased with the service.

Not worth the money and hard sell. I tried them twice. The lawn was never worse than when they handled it. They're always willing to send someone out but nothing ever improves. They burned the lawn and didn't know why. When I foolishly tried them again the guy told me they changed the chemicals used. Truth? They auto-renew your services and bill you. If you try and cancel they then want to offer a discount. How about give you that price from the get go! Stay away. Support your little local business owner not this big corporate monster!

Excellent communication and professionalism. Received a follow up phone call after the tree and shrub care service with a detailed explanation of what was done. I am pleased with the service from the technician and the sales representative. I look forward to a continued positive relationship with TruGreen as services are completed throughout the year.

Contacted local company to apply herbicides and fertilizer last year and ending early 2018. New sod was installed early summer and I ask them to start later in season which they did. After applications of herbicides I notice grass had weeds and grass green was fading. Thought changes were due to season. In February crew came to apply Barricade and Potassium, which they did. Weeds never died. Called company again and they reapplied. I called and ask for someone to check yard... they didn't. I canceled services and requested refund... THEY REFUSED. My grass looks like it dying and weeds are very much alive.

I asked the guy if he got the inside of a smaller fenced area inside my backyard. He said no. I asked if he could please make sure he did that, he said he wasn’t allowed?? I have always had that done! It’s inside my yard!!! Also the weeds look like they got fertilized instead of killed!

I pay in advance for total 8 visit package for treatments two weeks ago. I receive call from TruGreen saying they will be out for the first treatment on that next day, I'm still waiting a week later. I feel that I was scammed!!!

Last fall in September 2017 I wanted to cancel my service with Trugreen. I spoke with service the rep. for Trugreen who then stated that my account was on now hold "until I called them to reactivate service". This month Feb. 2018 I found that Trugreen had applied service to my yard. I had not authorized Trugreen to take my account off hold or to treat my yard and was billed for the service. I called Trugreen to ask if my account was still on hold and they told me no it was not on hold, that it automatically activates itself with the new calendar year. I asked why I was never told of the automatic reactivation and why they serviced my yard without speaking to me first. The response I received was unacceptable. I was told the driver did call me while on his way to perform the service. Well I must have missed that call and also never received any voice messages either, so the man just shows up and performs the unapproved service.

Persistent grass-like weed in center of yard. Called for follow-up spray. Applied within 2 work days. Specialist Brian ** explained what he was applying, how long before it would work, and other pertinent instructions. Very satisfied with TruGreen and Specialist **. Have recommended TruGreen before to friends and will continue to do so.

Our treatment was for pre emergent and to try to eliminate weeds. Technician arrived in timely manner and was very attentive to our concerns and requests and answered any questions we had. Was very knowledgeable. Was pleasant to talk to and did a great job!

Specialist Richard ** treated our yard today. I was not able to be there but he talked with my wife. She was impressed, but unable to give him much feedback. But I don't think I would have done any better.

Shortly after being sprayed by TruGreen January, 24, 2018, very healthy Holly foundation plants began to discolor and drop leaves. TruGreen was contacted in early February, sent a technician out on Feb 12, and with photos sent back to office said it was spider mites. Took dug up plants immediately to local nursery from whom plants were purchased, were examined, told me no bugs of any kind, suggest I take samples to local State Agricultural Center to send off for testing and a report, which I did. Report received and tried to contact and share with TruGreen, would not return initial phone calls, when I finally through home office made contact manager set up meeting to visit site and review problems. Never showed and never returned my calls.

I have used TruGreen twice, once when I lived in AL and now in GA. They down a decent job in AL -I was satisfied. Currently here this company has ruined my lawn. They never leave the notes from service call letting me know what was done, I’ve had to call them out to re-apply as the previous treatment was ineffective-I don’t think they applied anything but rather placed the sign in the yard. To that point, my grass has been taken over by weeds. They keep sending out “managers” that are going to take care of the problem but it progressively has gotten worse.

Shady sales personnel in Columbus, Georgia. Many of our neighbors have TruGreen service; therefore, the gentlemen are periodically knocking on our door to sell us a package, as well. In March 2017, we had several men approach us for this service. I opened the door and expressed, "No, thank you!". The next day, there was an attempted home invasion. All on surveillance, of course. Fast forward to February 2018... TruGreen representatives are knocking on our door, yet again. I called customer service yesterday and told them a Mr. ** would not leave the front of our home. Customer service stated, there was nothing they could do about a sales representative in the neighborhood. He parked his car and stood in front of the house, after I won't open the door (hanging around and talking on the phone). So suspect. Here we go again... I'm so scared the clock has started, once again, until the next attempted home invasion. "Wolves in sheep's clothing."

Customer service stinks as far as the branch goes. 1- I have 2 properties side by side. They cannot figure out how to treat them at the same time. They treat them 1 to 2 weeks apart. You cannot get a return call back from anyone AND I MEAN ANYONE. When you call customer service, it goes to a corporate call center which everything they have in front of them is scripted. They put notes on the account and no one reads them WHEN IT GET TO THE LOCAL BRANCH! For 1 year I had this Asian guy who was on top of his game, he knew to treat both properties, he could see if there was an issue. I hated to lose him but I hope he moved on to a better job, he did not deserve to work for a company as unorganized as TruGreen.

Do not do business with this company. First of all, as everyone else says. You don't have anyone to voice your concerns with. They make up rules that you never agree with. My experience was the worst I've ever had with any company. I called to use their 29.95 start up service. I speaking to an answering service, Shannon is the lady I'm speaking with. I ask where she's from, she says she at our local TruGreen Office. I ask who the manager is. She doesn't know, but quickly starts discounting price of a full year of service. I say I'm not interested. I just want the now 37.95 service and would like to see who I doing business with before making a commitment to them. They need my credit card to start the offer. I receive an email telling me when they will come out and perform the service.

I have been very pleased with the service and the personnel have been very good. The only problem I have is they have never pulled a soil sample of my yard. How do they know how much lime to put out with out this information. They are guessing when applying lime. They have no idea what the PH is in my yard.

I have had TruGreen treat my yard for a couple of years. They came out last year and provided apps I never requested. I disputed the charges and was assured that the fees was removed from my account only to find out they turned me over to a collection company. I have spoke to several people at TruGreen which had told me I had a zero balance. I also used the recorded message to verify my account balance which also stated I have a zero balance. I asked for a ledger, what I received was copied of the invoices. I was just told they cannot provide a ledger they only have copies of the bills. I don't owe them the money they claim. I'm going to pay it for no other reason then to get this removed from my credit report. I will never use TruGreen ever nor will I recommend them to anyone. I have nothing good to say about TruGreen.

Where to begin? We used TruGreen for a few months in 2016 but saw no improvement in our yard. We asked for overseeding and help with bald spots but were told they don't do seed. So I didn't understand how throwing some fertilizer on the burnt and bald spots of our yard was going to help. Spoilers: it didn't. It was overgrown with weeds by year end. For our last treatment, our neighbor said the technician parked the truck in front of our house, sat for a few minutes, put the flag in our yard, and left without performing service. The next year, this same neighbor employed TruGreen because he was not in the best of health to do his yard anymore. Twice the technician came to treat the yard, but didn't rake his leaves... He just sprayed all over them. I watched them do it! Now how is the grass going to absorb fertilizer through the leaves? He ended up cancelling, too.

Rich is a friendly and professional technician who lets me know what is going on with my yard and what I do and do not need. My lawn always looks great (4 and 1/2 years now!) I appreciate his hard work.

If I can give a 0 star rating I would. TruGreen Lawn Care worked on my yard for 6 months. This company is so screwed up in so many levels. TruGreen was assigned to come out to do aeration and overseeding and within an hour they sent another person out to do weed killing. Both "lawn care specialist" hung their receipts in the door tag recommending a conflicting schedule to water my lawn.

Last year late October, 2017. I signed TruGreen after having multiple discussion with TruGreen sales team. I have been reassured and provided a guarantee that I am in safe hands as far my lawn and trees are concerned. Their certified specialist scientifically tailors my plan to bring my lawn's potential. They will evaluate soil condition, client, etc.

Maurice ** is truly outstanding in every way. I highly recommend him and any TruGreen service. I have been a completely satisfied customer for over a year and won't trust anyone else with my lawn care needs. Give them a call today for prompt and efficient service.

I had previously maintained my lawn myself but was getting tired of pushing a spreader around and thought I'd let a professional do so I hired TruGreen. Big mistake. My lawn looks terrible after a year of service. Whatever they sprayed last looks like they sprayed grass killer. I have streaks and spots of dead grass all over my front lawn. I canceled their service and will have to do it myself again. So disappointed. What a waste of money!! If I could post pics I would.

TruGreen came to my house to aerate the yard. I was home at the time and saw what they did and they did a horrible job. We called TruGreen five times to discuss the service and even told them not to come back to our house. Every time we called we were told that a supervisor would call us back. Someone finally did call us and said they would send someone out to our house to look at what they had done to our lawn, no one ever came to the house or called us. Oh, I should say this all started August 23, 2017. They billed our credit card and we disputed the charge with the credit card company. We received a letter from the credit card company that the charge was reversed. Last week we received a letter from a collection agency for the charge.

Rep was very helpful. Contacted me upon arrival and departure. Explained treatment and lawn condition. Nice job by the rep who applied treatment chemicals! Prefer same rep for next and subsequent treatments.

TruGreen is like a parasite. I made a mistake of taking their service one year. They have become an irritation in my life. I paid upfront for 1 year service only, they continued for 2nd year and keeps calling for money, I paid up-front for 2nd year and said no more. That's it, cancelled the service. They are calling now again for money saying they continued service 3rd year. Don't know how to get rid of them.

I've found all of my experiences with TruGreen in Rocky Hill Connecticut to be frustrating, to say the least. Mostly due to their lack of communication between departments of their company, and with myself as their customer. This is not my first go around with TruGreen, but if this is how their customer service will continue, it will surely be my last. In the fall of 2016 when my family first signed up for (and fully prepaid) the 2017 year of lawn service, the first treatment was intended to be an aerate and overseed of our lawn. However, that same day that the aerate and overseed was scheduled (a Friday), someone from TruGreen came without warning and performed a weed treatment.

After fighting spotting on my red tip bushes and fungus on my lawn, I decided to hire TruGreen to tackle the problem. I paid for a year in advance for tree and shrub service and lawn care. They started work in February and by April I was calling them. Not happy, they explained it takes time. By June I still wasn't happy so when I was asked by email to review the service, I gave them a very unsatisfactory review. A Manager contacted me and asked to meet me at my house to go over my issues with the service. I showed him everything that I wasn't happy with and he came up with a plan of attack. They treated and treated again, but by October it had only gotten worse. I received another email review and I gave them another bad review and I was contacted by a different Manager. He also met me at my home and came up with a plan again. He did explain that things were going dormant and we wouldn't be able to tell if things worked until next spring.

Lawn worse after a year with TruGreen - I was using TruGreen to maintain my lawn while I wasn't a full-time resident for half of the year. Upon moving in full time, I noticed that during the core-aeration only the front lawn was done. I inquired and was informed that was all I had paid for... not true. I contacted them and they verified that in fact my program was for the entire yard (front, back and sides). They came back out and did the remaining lawn and did issue a partial refund for not doing the entire yard for the majority of the year. The very next application - once again only the front was done. Repeated attempts by them to eradicate the weeds in the sides and back were not successful.

My wife and I signed up for a specific treatment plan. It included the same number of treatments as the previous year for relatively the same cost. This year, I asked them to come retreat an area and we were told there would be no charge for the service. Now they are overcharging us and when I called I was originally told there was no manager I could speak with. I am done with this company. They are dishonest and provide poor service. This was just only one example. Please beware.

If it were possible to write this review without selecting a rating I would. My front & backyard looks really bad. Even worse after they have been treating it. They came to my house around 3 times and every time they came the person only did treatment in the front, not the backyard and I call to complain and they did it over and over only at the front and they said that they did it in the front and backyard and that is not correct because I work from my home and I see who comes in and goes out. They are ripping people off. I canceled my service but they are insisting I pay for the last treatment that I did not get my full service. I called and spoke with a young lady to explain I did not think I should have to pay and suggested I will write a review on Google and BBB. I checked to ensure I had the address she gave me. My rating for them -0. Stay away from this company.

We were not satisfied with your service. Jeff yes... We wanted our lawn to look nice for a family reunion... It looked terrible. The reunion wasn't until the middle of August. So plenty of time. One guy came. We didn't see him at first. Didn't have us move cars. Seemed in a hurry. One guy came day before reunion. We had campers here. He was going to spray?? Really. We said no then. A little too late I'd say. Anyway do not want your services for 2018.

Paid upfront for annual service... Had several problems throughout the year. Mainly when they plugged and seeded my yard they spread grass seed everywhere!! Filled the flower beds, filled the driveway, filled the rock beds...what a mess! Had to have them return several times as weeds were terrible... then was told it would cost even more if I wanted the lawn problem treated that I never had before them. Then once my contract was up they kept coming. I called the account manager and told them to stop. I told him definitely don't let them come back and throw grass seed all over again and they came ANYWAY!!! Now I have a terrible mess again and to make it even worse they keep billing me for services that I told them I didn't want and now they're sending me letters from a collection company.

Good service. Hope the tree sprayings bring back my plum trees in the spring... as was indicated. Lawn care is very fine; no complaints at all. Techs are courteous and I'm glad to receive a description each time of what they have done.

TruGreen bought Scotts Lawn Care, seems like they were not prepared for the merge. The employees are force to work 40 houses instead of 20 to 25. What translated for the customer is they have to hurry up, no caring for the quality of the work. They don’t get pay more, for the reason service declined. Employees don’t care, because they are pressure to work faster. Customer got a bad service. Employees are abused. I don’t give my business to companies, who don’t care for their customers.

Dennis ** from branch 5767 has done an excellent job on my lawn. He’s the best. He’s helped cure insect problems and crabgrass. He’s brought plugs for dead areas and always responds when called. He’s neat and efficient in his work and remembers the specifics of my year.

I was attempting to claw back an area was infested with blackberry vines and horsetails, the most insidious weeds to try and control. I didn’t think is was possible. After clearing the area, tilling it and having it hydro seeded, I started TRUGREEN lawn service. It took most of the summer, but now the weeds are under control and it looks like a lawn. I am amazed it worked! I’m very satisfied with the service. The technicians are reliable and helpful with recommendations on how to make improvements in the lawn.

The good news is that my lawn looks great from early spring until the snow falls. The techs are efficient and leave notes regarding the treatments that they do. The notifications before their visits are good because we are often not home and the advanced notice helps me plan my next lawn mowing. The bad news is that the shrub service protects the shrubs but does nothing to combat the weeds that spring up in the shrub bed and then proceed to get into the lawn. It would be nice if something could be done to contain these weeds. I come home after a trip and find these weeds overrunning the shrub bed and spreading into the lawn. Finally, your sales people call 2 or 3 times per season to get us to take an extra service. My wife really doesn't like these calls. One call at the beginning of the season to discuss the coming year would be better and give me a happier wife.

In 2016, I hired TruGreen to treat my lawn. The experience was fine, but I chose NOT to use them in 2017. For whatever reason, TruGreen occasionally came out to my property this year to treat my lawn -- despite the fact I NEVER hired them. And now they expect me to pay for a service I never wanted? It makes no sense.

Great service and staff. No charge to come back if weeds don't go or I have questions. Easy online access to my account. Affordable. Not locked into a contract. Leave behind info after each visit. Office staff at this location very knowledgeable and call me when I have an issue. Customer care is a local person. She doesn't just answer the phone but can help answer concerns.

Excellent service, good communication of when will be out to spray lawn. TruGreen takes the burden off of me taking care of my lawn. My lawn looks so much more amazing since starting on TruGreen. They show up at their intended times and perform their job well!!!

TruGreen came to my house and I never requested services. I called them and said to them I never asked and scheduled services. They came back again and provided more services. I called again and talked to customer service and supposedly they cancelled the bill. Yesterday, I got a bill from collection agency hired from TruGreen for 46 dollars.

TruGreen does a good job and are. They are very reliable. Prices are reasonable. They are here when they say they will be. Calls before to let you know they are coming. Customer service is very friendly. Not a long wait time to reach one.

I'm still waiting for a call back about my pest in house visit. Lawn care was excellent but I didn't get the in-house pest control visit because I was in the hospital and nursing home. I talked to someone on the phone and they were supposed to get back with me but they haven't.

We moved to this home in Feb. 2017. It is a brand new home, however, during the period of months before we occupied, the sprinkler system was never turned on and thus the grass was dead in many areas. TruGreen has helped the grass to begin recovery and it is now looking much better. Thank you guys for your help.

Results exceeded expectations in both general appearance of my lawn and convenience to the household. Applications never disrupted our outdoor lifestyle so that made the experience friendly. Your lawn is the first impression anyone sees of your home and it helps to have that great green entry.

Appearance of lawn has become fuller and almost weed free. At times surprised when specialist arrived. Specialist articulate when suggesting how to improve and address other plans to improve and protect lawn and other vegetation. Price reflects the quality of the lawn's appearance. Depending on conditions liquid applications were applied rather than granular.

The service they provide and their specialists are top quality. Our lawn looks 10 times better since TruGreen started taking care of our lawn. They are always prompt and efficient, and never mind answering questions that we have. Thank you for your excellent service. We are so glad we have you taking care of us now.

I really like your company but your prices keep rising. I would choose another company. If I find another company that is cheaper, I will change, sorry. We are retired and extra money is tight. Our lawn with your care is impeccable, we get many compliments from our neighbors.

I have to admit that TruGreen is the only lawn service I have used so I might be a little bias on rating them? In short My wife and I lived in quite a few different places in our 52 year marriage but we never had such nice thick beautiful grass as we have had using TruGreen? Just a fact? Not sure if they were/are responsible for all of it but they really did help I'm sure of! The grass actually growed so thick if you didn't keep it cut. It was a problem which happened to me this year but that's another story itself?

The men that have worked on my lawn are on time and really know their lawns, trees & shrubs. If there is a job they cannot do - like reaching the top of a tree to spray for pests - they will tell you and not complete the service. I had TruGreen all year long and wow, here in December my lawn is the most green ever and best looking of all lawns in the neighborhood.

Quite satisfied! The regular fellow (Stephen **) and those who came for other treatments, is the type of employee I would seek to hire if I were starting a company of my own! Hopefully 2018 will really make the difference in this lawn as 2017 was our first year with TRUGREEN.

Do excellent service, retreats if needed, answers questions and guides if needed on what to do. Polite and professional. Directed to whom to contact on tree problem, found had been struck by lightning several years earlier from tree specialist. Great yard and tree/shrub service year around.

The lawn specialist knew what he was talking about, he was very knowledgeable about his service and was very professional in all that he would do for my lawn to look better and our shrubs. It was a pleasant experience and I look forward to an extended time of service.

I appreciate the provision that, in the event that there is an "issue" with either my lawn OR my trees and shrubs, help is but a phone call away! We have been customer of TruGreen (formerly ChemLawn) for decades in multiple states and have chosen their services at each location!

Good people: professional and thorough. They informed me when they were coming and came as planned. All good! They did what they could with a lawn which needed their attention. I would (and have) recommend them to friends. I look forward to using them again next growing season.

Timely service with knowledgeable and friendly employees. The yearly tailored lawn care plan with savings using prepay is a great bargain and ends my lawn worries for the year. Voila, done. Forget about the lawn except for the mowing in the summer.

TruGreen has been servicing my yard for over a year. They have usually been on time and performed the service without any problems. Scheduling is extremely easy and I get reminder calls prior to the services being performed. The staff performing the service are always professional and leave a summary of their service.

Our tree specialists is the best of the very best. Takes the time to talk with me about any concerns I may have and is knowledgeable. Appreciate his concern for our landscape and his friendliness. Always a pleasure to see him pull up and if I don't see him, he will knock on the door to see if I have any concerns. Thanks Dennis!

After purchasing my new home in an exclusive gated community in Destin Florida, I decided to hire TruGreen to keep my beautiful lawn thriving and keep up the appearance worthy of my neighborhood. I passed by a TruGreen truck on my way home and stopped and asked about the service. Later on they sent a representative to my home who inspected my yard, gave me a sales pitch and convinced me to pay in advance for an annual service.