TruGreen Lawn Care Reviews

I guess my expectations are too high. Realizing I have only had two applications - my yard still looks terrible. The grass is light green and I have weeds. It has received numerous waterings (every other day) but not greening up. The weeds are slow to die - don't even look stunted in some places. I look at my neighbors' yards and they look much better. TruGreen takes care of my west neighbor's yard and it looks hugely better than mine. I even see a difference in the common strip between theirs and my yards. I preciously had the yard treated by others and it didn't look much better. At least TruGreen communicates. My backyard looks fine - just the front yard looks bad.

Our lawn looks so much better since TruGreen has been treating it. The technician (Logan **) does an awesome job every time he comes out and is very knowledgeable about the lawn. He is always very polite and thorough.

My grass is getting better after every visit from my local TruGreen team. I started with mostly weeds in a few sections of my lawn and now grass is making a comeback. My backyard is so nice now. The kids hardly come inside. Thanks TruGreen.

Your mang. Agent made big service promises! 4 spray treatments with maintenance to water emitter system. Therefore I prepaid $260.33 with my Visa. Never forward a printed service schedule and/or billing statement showing my Prepay. Then your main offices mailed me 2 invoices, 300.00. And $500.00, as WOW! A real scam, as hook & bait!!! Wrote letters to all 3 offices to cancel/close my account. This Is the third time on misc. screw ups! Also to reimburse me $195.00 to my Visa acct., still waiting. PLEASE comply, or we may have a legal problem issue.

On Monday August 27th, 2018 @ 9:40 AM we received a call from TRUGREEN (414 214-1602) soliciting additional lawn care services beyond the contracted services we already have with TRUGREEN. I attempted to explain to the TRUGREEN caller that aeration and overseeding, which he was selling, we already had completed ourselves. He continued to push the need then suddenly Hung up! As a customer, we are not impressed with this type of contact or someone hanging up on us. Onsite Specialists have been good, but the TRUGREEN caller left us very disappointed with TRUGREEN and considering dropping the service entirely after this contracted year. Please address this matter in order to avoid other customer complaints.

Gladys ** is my technician and she is knowledgeable, professional, caring and does an excellent job. She sprays bushes from the outside as well as on the inside spraying the underside of the leaves - this is critical for my large burning bush hedge, if we want to keep the leaves until they turn red, rather than turning brown and falling off early in the fall.

Not satisfied with the way my lawn looks. TruGreen has treated my lawn on 4 occasions and there are multiple weeds still in the yard. I took a survey last week and spoke to a customer service representative on Tuesday and she was to have set up another lawn analysis. It is now a week later and I have yet to hear from anyone. I will not continue my service after this year.

The last time I had my yard sprayed was the best I have ever had. Tech was efficient, sprayed evenly between sides of my home. I can now enjoy my yard again. We will continue to use TruGreen in the future.

Excellent service and professional care. The lawns are much improved thanks to the TRUGREEN service. Highly recommend this service to all who desire improved lawns. The cost for this service is very reasonable. Service staff members are highly trained and very polite.

This is the first full year that we've used TruGreen. We started with them last Sep. after my lawn was beautifully sodded last year. My intention in hiring TruGreen was to KEEP it beautiful. I am disappointed. The lawn began to show signs of problems in early July and I notified TruGreen about it. They looked at it and didn't know the cause. It wasn't lack of water, and it wasn't insects. Standard treatment continued and the problem has only gotten worse. The technicians who come out are usually professional and show concern. (The fact that it's a different person each time is definitely NOT a good system.) The followup from customer service is usually poor. They call, they apologize, and nothing else happens. If this lawn problem has not been identified and addressed by September I will likely not be using TruGreen next year. Bottom Line: My lawn looks worse this year than it did the same time last year. Not pleased about that.

Three cancellations before service provided. Day of service window of time to arrive not followed and arrived 5 hours late from initial window of time arrival. Office personnel addressing issue are not helpful. Major management does not return phone calls. Overall communication very poor.

Just want to give a shoutout to TruGreen and our service Tech Truman. Our brand new sod was slowly dying a sad death until we hired you! Truman has been excellent... He contacted me personally on his first visit to guide me on how to better water the lawn, and then adjusted our mower to the right height. About 2 weeks after this, we noticed REMARKABLE improvement in the lawn. On his last visit he treated for broadleaf and recommended services for our back lawn as well. Everything look so much better :).

I actually paid for a series of lawn treatments and until last week I wondered why I had more weeds than grass after 2 of the treatments. I was informed by a TruGreen rep, that it was likely because the last service person assigned to my account did not actually do the treatments and got fired. Really looking forward to improved service when I switch companies next year.

I finally got to meet with Jason, my TruGreen specialist. He’s as excited as I am about seeing what my yard will look like next Spring. I appreciate his input and recommendations. He even calls me after hours and on the weekend if necessary to answer my questions.

I just received the service. I have had 4 services in one week. The only one I’m concerned about is the aeration and Overseed. I thought the holes punched would be deeper, closer together, and also the plugs from the ground would be picked up. I think plugs laying on the ground creates suffocation on the grass, which contradicts the purpose of the treatment. I could be completely wrong. I just wish for the money, the aeration was more intentional and intense, if that makes sense. Deeper plugs, closer together, picked up plugs. I realize this is a tall order. I don’t mean to be over critical. Very thankful for the service and pleased so far, although I have not seen much results yet, I know they will come.

I have asked 2 questions of Trugreen and have NOT received a reply to either of them! I am going to cancel the contract. The ability of the company to respond to a customer's concerns is not adequate. There must NOT be a human that responds to any internet Questions.

Extremely satisfied with the product and service so far. Thanks TruGreen. I was struggling to get my grass to grow. In just a few short weeks it is one of the best yard on the block. The service is professional and the smartphone App makes it really easy to keep communication working well. You get several updates on service and the tech tells you what you need to do so very pleased.

1st treatment - Our tech explained everything, took his time and did a great job. Everything he explained has happened and even though the lawn is turning brown he had explained it would so my wife is not stressing which is easier on me.

When TruGreen began my yard was mostly vine weeds. Not after just two treatments now have some brown spots where they just treated for the weeds but the grass is so thick and covering where the first treatment killed the weeds now thick grass. By spring or sooner I will be all grass and no weeds. Thanks TruGreen.

Jeremy and his crew did a great job. Very friendly and listened carefully. When I pointed out some places to avoid they took extra care to follow my instructions. They were quick and left everything in great shape. I highly recommend their service, even if it is overpriced, significantly.

The driver Was on time, very polite, explained everything to me tell me what I needed to do afterwards and I watched him do the application. He didn’t miss a thing And yes I would recommend them to friends or anyone who asked.

The TruGreen Agent came to my home a few months back with an offer on taking care of my lawn and reseeding some parts with poor lawn. Since then they just sent me the bill with absolutely no work on my yard. My lawn is the worse condition. I called them several times but no real progress. I wrote to them, left messages but still no response. I am putting few phots if there us place here to upload. If you don't want to have a headache same as me please stay away from TruGreen...

When TruGreen Lawn Care took over for Scotts, things went downhill. Scotts lawn care was wonderful for the last 4 years, and now that TruGreen is in charge, very bad communication. I have new sod placed in and called and explained I do not want any fertilizer put on the new sod. They came out on 2 different occasions after that treatment and put down fertilizer. I noticed big sections of my new well water sod, dying.

I have more weeds now than ever before. I have called multiple times. They ask: How can we do a better job? Simple! Come and take care of these weeds!! They say that they will send someone but never do. Brutal! I would stay clear of this outfit.

We have had one treatment and so far we are happy with TruGreen. Good communication and proper expectations. I really appreciate the thorough reports after each visit. We notice a positive change already with our yard and appreciate the tips for greener and healthier grass.

TruGreen has come over only a few times. Mario has been here two times and Brian, once. My lawn had new Tall Fescue SOD last SEPT. It was turning brown, and dying in some spots. Mario treated it but said it needs to AERATED, but TG won’t until the fall. Bottom line... After more than a month of it getting worse, I rented an aerator and then fertilized, and now it is looking much better. Dead spots still there, but will reseed those in Fall or Spring. Both men were very professional but I wish TG would have aerated that first visit. Thanks.

Technician Specialist, Stanley ** does a great job in treating my lawn every service. What my lawn is dealing with now are the tough nutsedge weeds, bare spots, thinning grass, and not green. Nutsedge get treated, brown out, and go away. Then it returns back in the spots treated. Not sure what TruGreen has to do the give me a weed free and greener lawn as guarantee in their promotion.

Great Job! Always on time and date. We appreciate his professionalism and knowing how to administer the spray to our yard. The treatment seems to work and we are very thankful they are gone. We can now enjoy sitting outside.

I have generally been pleased with my service but there has not been enough communication between service and customer. I would like to be kept aware of what was going on with my lawn and I have not. I have not been educated with the process which would help me understand.

Lawn has been over fertilized by TruGreen and is dying. TruGreen refuses to make good on their "Satisfaction Guaranteed". Phone calls not returned and appointments not kept. Cancelled service. Complaint being filed with the Better Business Bureau. Following up with small claims court to recover damage repair costs.

In 2017 my lawn started out in good condition. After my first treatment the lawn started to fail. I called TruGreen. They reserviced the lawn. It got worse each time. It got more weeds and less green with each service. Everybody came. Everybody looked. By August I had given up. Tru said they found the problem and given the chance they could turn it around. The last application the lawn started to look better so one more chance worked well. They worked. Didn’t give up now it’s 2018 and thanks to the service people at TruGreen. My looks good. Thank you.

I am very happy with the service so far. I would definitely recommend this service to others who ask me. My yard is looking great and that is due to your team. I appreciate your response to my request for you to take care of the Brown areas. Thank you!!!

I have always received prompt and concerned responses to my concerns. I wish however there might be a more specialized program to address my desires for the lawn look I want to achieve. If that exists I am not aware of it.

Marginal satisfaction. We are trying to get rid of an abundance of wild violets (but little/no other weeds). Three complaints: it's not working well; canceling a scheduled service on a sunny/dry day; and not being able to call the applier's head end (only the corporate calling center where you're known by your phone number). Three compliments: service techs are very hard working; they are very through with their coverage; and, my grass is green, growing rapidly, and needs to be cut every 4 days.

Your workers are polite, helpful, careful with what they are doing. They have given me good suggestions about what should be done once they leave the property which have been helpful and appreciated. The calls I receive ahead of time let me know when they are coming is great for there are times I would not remember to leave my gate open for them.

Did maintenance and right as Chase was leaving the sky opened up and rained for a good 20 minutes. I called and informed TruGreen. Had me check my lawn 10 days later for weed kill and it did not work due to the rain and they came and reapplied the chemicals necessary for this service at no charge. Great service.

I was pleased with the young man that came and re-treated an area that needed it. He explained what he was doing and why. I look forward to treating my backyard after our 16 yr old dog passes. Everyone has been great to work with on the phone and in person. I have also had courteous treatment when calling TruGreen.

Going into my second year with TruGreen, I cannot be more thankful for what they have done for my lawn. Thick, green, healthy grass that sticks out in my neighborhood. Thank you all and keep up the good work!

Specialists do a great job and are always very thorough. They have made sure I haven't had to pull a single weed in years! After heavy rains, they return in between my regular visits at no charge to make sure I don't have to pull anything!

We have had TruGreen for about six months, two applications, and so far the weeds are not ALL gone but we have seen a significant reduction in weeds. The service person notifies us when he arrives, goes about his work and leaves while disturbing nothing. At this point we are very satisfied.

My lawn is looking much better. Good job! Your man Marshall is a hard worker and he was perfect. Marshall told me what I needed to do. We still have a lot of weeds like clover but it's going to a while to beat those things.

Jonathan is our technician that comes out to service and take care of our lawn. He always explains what he is doing and gives us tips to take care of it. I would highly recommend give them a try. We have been very happy with our service.

As a TruGreen customer for 2 seasons/years I continue to be very satisfied with the level of customer service and the quality of service and results. Our lawn has shown great improvements compared to that of my neighbors. The cost is very competitive considering how much a bag of quality fertilizer would cost you at any stores. At the same time TruGreen guarantees their service and returns as often as necessary without charge. We love the service and recommend it to everyone who wants a yard they can enjoy and looks great.

We are very pleased with my lawn service. However I would like more information about controlling crabgrass. I thought it was supposed to be covered with my plan however it seems to be settling in for the long haul. It is nice now that the tech comes to the door and we receive advance notice of the service.

Overall the service provided in 2018 is not up to the standard that we've been used to seeing from TruGreen. Mosquito Service - have had about 5-6 visits but my wife and kids are getting bit by mosquitoes... make me think that we're not getting the service as advertised. Grass - comparing my yard to my neighbors (who uses someone other than TruGreen) is like night and day. My yard is full of large wide leaf grass (possibly weeds!) that seems to grow faster than the rest of the grass, while my neighbor's yard is more or less what it should be. And there is nowhere where this is more evident than on the treeline, where you would think that mine has not been touched by you.

On 2 occasions we have had either inexperienced or careless technicians service our lawn. Improper application of fertilizer will burn a lawn. Our lawn was burned after an improper application on 7/3 by Tessa ** and again on 8/11 by Michael **. In between the 2 applications, technician Dan came out and observed the damage, and met with us regarding the issue. Informed us the next application would be weed and feed and not fertilizer. At that point we requested him ONLY to service our lawn and he said that wasn't the norm and that we would have to call in and he would pass on our message as well. In a written response, I requested that Dan and only Dan service our lawn. This request was ignored and for a second time this summer, our beautiful lawn has been ruined. I have photos if anyone is concerned with a dissatisfied customer. Please feel free to reach out to myself or my wife Jackie.

The technicians with TruGreen are very courteous and professional. TruGreen always calls me at least the day before so I know when they will be there, and with their new service they text me when they are on their way and when they are complete.

Lawn was areated yesterday. This particular service was cancelled several months ago. Sent chat to advise and cancel the charge. No response to chat. Please advise to our email of status and account reconciliation.

Overall the service seems good. At times I’m not sure if they are solving all of the problems that I’m seeing. However I feel satisfied overall with service. Aeration and overseeding service didn’t seem to provide the benefit that I had hoped to see.

We were concerned that we were beginning to get crabgrass and called to have it taken care of. Our neighbors have this problem and we did not want it. Our lawn is the best looking one in our neighborhood and we did not want it to look less than the best.

Your people are always professional and friendly - you all call ahead and inform me when a service will be provided. Your products work fine on the lawn- trees and shrubs. You all do a great job! I have and will continue to tell my friends and neighbors about the great service you provide!

The staff are very pleasant however I am not satisfied with the appearance of my lawn which has quite a few brown spots and bare spots in it along with some weeds. Is there any possibility you could provide me with free core aeration and over-seeding since I have been a long time customer?

DELON ** really took great care with our lawn today. He listened to us and made this treatment of the lime wonderful. This young man really takes pride in his work. TruGreen should hire more individuals like him. Keep up the good work DELON **.

This work was not done but I received a bill for it anyway. I called TruGreen and no apology was given to me. The TruGreen associate just scheduled for them to come out at no additional charge to get the service done. I am now a customer that will probably not return for the next season.

I like TruGreen... they do a good job with feeding my lawn but... not a good job with getting rid of weeds and crabgrass. They've come back a couple times to spray but the crabgrass and spurge still haven't died unfortunately.

I love that TruGreen keeps track of everything, from number of visits and when; what needs to be done and what has been done; I love knowing exactly when TruGreen will be arriving. I love getting the synopsis of what was done that day. I love that TruGreen takes care of everything for me--so easy, simple, efficient, and exact! I really like our TruGreen guy, Jason **. Jason is thorough, considerate and quick. He is an asset to your company, for sure.

The specialist, Shawn, arrived right on time. I met him at the door and reviewed what The lawn was experiencing based on my observations and actions. Shawn said that the application scheduled would address the issues and that he would take extra care in the problem areas we discussed. He was very friendly and knowledgable, a good representative of TruGreen.

The technician did a good job, the flaw was the callback invoice. I was told after the application if I was not pleased to call and you would reapply. I did call and you came out and reapplied, but then I was invoiced again, for the full price, just two weeks apart. Not happy with double pricing.

Our yard was awful and our HOA was about to penalize us, but by only the first or second application our yard looked amazing! The dead spots are gone, as are all the weeds, thanks TruGreen!! I guess the only downside is that now we have to have our yard mowed every week. :)

TRUGREEN to date is doing what they promised. My technician Darrel ** has been very professional and makes it a point to talk to me at each service. We have had no issues to this point and would probably recommend TRUGREEN to a neighbor if they asked for our input.

They don't show up. They don't treat properly. They don't call back. They lie. They say they came when they didn't. Took samples of the ivy they killed. 2 months later no calls or results. We keep leaving messages not technician. They even said the service was completed even though no one ever showed up. There are cameras all around our house. We can see whether we are here or not if someone has been here. They sold us over the phone a package that should have included veg control since I have so much here to be controlled. After no one showed up they said it wasn't included. Never been this disappointed with a company. They just keep taking messages when you call.

I paid a year in advance then waited a week for someone to come out. He sprayed and told me to contact his supervisor through email so he could come out to treat dallisgrass. Still waiting on a call. This morning I received a text saying someone was coming so I sat by the window waiting for him. 30 minutes later I received a text stating the work was done. NO ONE came by, I was lied to. Called customer service and was promised I'd be getting a call, still no call. What a bad way to start a business relationship. I'll be asking for a refund.

After several treatments for weeds each year, the weeds are a continuing problem for us. We still have lots of spurge, crabgrass and nutsedge in our yard. They keep coming back. The excessive heat this summer has created part of the problem.

I have repeatedly told TruGreen about the weeds in my yard. The workers have come out to treat my yard, but I keep getting more weeds. I also have an abundance of millipedes in my yard. The workers recently claimed they sprayed for insects, but I do not see that happening. I am very disappointed.

As I said before... I love the service... just don't ring my doorbell before 9 am. Leave your little flag so I know you've been here. My husband should do more of his part... mow!! And, water more often. You guys are great. And, Dylan across the street from me works for you and set me up with this. He needs a raise.

I’ve had my services a few months now. Since June. I’m satisfied with the products and the customer service. I’m just not satisfied with the billing and appointments. Appointments are being set back to back billing. Seems like every other week.

First service ended with patches of DEAD grass... Was invoiced on 8/16 6:45 pm for aeration which was NOT done. Called four times asking to speak to a supervisor, got excuses and run around. Contacted customer support via e-mail, 3 Days and NO call. Called two Days ago about schedule, NO luck!! If not done this week, I WILL be contesting my credit card and cancelling!! Absolutely Disgusted with your service...

My lawn is a specialty lawn Dwarf Seashore Paspalum. I had my doubts that TruGreen was familiar with this type of grass. However they exceeded my expectations and have fine tuned their care with chemicals that do not hurt the turf and the result has been fantastic.

I’ve had very good service from TruGreen for several years now. I considered applying the treatments myself with product from the big-box stores but determined that it wasn’t worth the trouble and there’s really no cost savings and you can’t buy the TruGreen products in stores. If you ever have a problem, just call and they’ll dispatch a tech. I call them before the appointed time with any concerns that I have and they adjust their application to remedy it.

It took a couple of extra days because of the crazy summer weather here, but our technician arrived and patiently listened to my concerns re: our lawn. He applied the necessary treatments, and we are already seeing a difference. He was professional and yet friendly. Thanks!

For many years, my husband has taken care of our lawn in regards to fertilization. This year, because he works so many hours, we decided to hire TruGreen. Let me say my grass was beautiful before they came. From the very first time they came to fertilize my lawn, the lawn technician, who I guess was not trained properly, dumped the fertilizer in large spots which in turn created brown dead grass everywhere. When I contacted TruGreen, no one ever got back to me. They have single handedly destroyed our grass and have done nothing to rectify the situation. My grass looks awful and my husband and are so upset. DO NOT USE THEM!

I have been a customer for 3 seasons and each year a customer rep would contact me to review my services plan. 2017 season I did fertilization - tree service - pest control and Aeration. For 2018 I requested a cut back in services to keep the overall cost down from previous year. I wanted Fertilization only. During the season I would get calls trying to upsell additional plans and I gave in and allowed Tree and Shrub services along with my Fertilization plan. Two weeks ago with no notification on my phone app or calls they showed up and performed Aeration and seeding. (Early August during a period of time my town has imposed watering lawn restrictions). I called and was told that Aeration was a repeat services an I owe $536 and sorry for the miscommunication. I requested supervisor contact and emailed 3 times with no call back. Very disappointed with no contact regarding this issue - they love to call for additional services but not this time.

TruGreeen has done a very good job with helping my lawn green up and thicken especially in the front yard; however, the weed problem, especially, crabgrass, is horrible. You have had my account for several years now, long enough to get a grasp on the weed problem.

Specialist Ronald ** did a good job spraying the weeds in the whole yard but it rained 2 hours later and rained for the next 2 days. We still have weeds so yard needs to be treated again. I will call to schedule retreatment.

My lawn had many issues so it was a daunting task for any lawn care company from the start. I chose TruGreen because they responded to my inquiries right away and gave me the best price for the services they provide. I am rating them a 3 out of 5 because my lawn has not improved to the level I would have expected this late in the year after 5 of my 7 contractual treatments. I still have many weeds and dead spots even after a historically wet summer. I dethatch and aerate every year too.

This is my 4th year with TruGreen. It was my first time having Sergio take care of my lawn. I’ve been noticing tons of weeds, so I asked him to walk the lawn. He was very willing and knowledgeable. He made me feel that he could help and that his manager would be aware of the issues occurring in my lawn. It has been a week and a half and I have not heard from anyone, which is disappointing.

On several applications I have experienced tree stress on my Red oak that had a severe leaf stunting and my recent application left a Chinese Dogwood losing its leaves. Whatever is being used is I presume, very toxic on my trees. I appreciate the men who do the ap. But I’m debating keeping your tree service at this time.

I just hired TruGreen and the first application was a washout because of continuous heavy rain. Trugreen redone the application at no charge. William the technician has been knowledgeable and professional. Looking forward towards a healthy and weed free lawn.

The Service Representative did a good job with applying the nutrients and weed killer. He arrived on the day indicated and promptly and efficiently applied the stuff. He left a detailed explanation of what he had done and had some suggestions for better care for the lawn.

I been very happy with the health of my lawn. Treatments are done in time. Very good personnel. If I have any questions they are answered promptly. I feel I get good value for the cost of treatment. I would recommend TruGreen.

Weeds along both side of driveway and all along edges of yard. Patches of broadleaf grasses throughout the yard. Expected yard to look better since all the rain we had. The serviceman performing the service is very professional and polite. I have not made up my mind if I will continue my service next year.

DO NOT use TruGreen services by any means! They have completely destroyed our lawn to the point that next season we'll have to lay down brand new sod! Not only does their product not work, but their customer service is awful. They do not spray the entire area unless you are home to sit and monitor them. They do not come out and "spot treat" as they state in their contract. They do not communicate with other employees that they have sprayed our lot (this potentially could lead to burning the lawn).

TruGreen has no idea about what issues local lawn care deals with for the season. They apply weed killer when the lawn has been stressed by disease which they missed. The response was "it will be evaluated". When I told the TruGreen employee that the lawn needs to be treated for Red Fez which annually attacks, his response was to shrug his shoulders. They treat for mosquito control, never follow up to determine effectiveness. Finally, they keep trying to sell useless additional services while failing to take responsibility for lack of attention to the main reason they were hired, that is, lawn maintenance. Atrocious experience!!!

I had to rate with one star to post this review however TruGreen gets 0 Stars. We pre-paid for 5 applications with TruGreen. The service is very unprofessional/TERRIBLE. They schedule and never call or show-up. I have had to follow-up making continuous phone calls out of my busy schedule to speak with customer service rep’s which they do nothing except make excuses.

TruComplete Lawn Service on 8/16/2018 - Keaundre ** did a great job! He was very professional and knowledgeable, and answered all my questions! I don't know how much he had to do with the mobile app readout on this particular service call, but the info was right on! The app told me the service would be performed between 12 - 5, gave me a 3 hr, 2 hr, and 1 hr heads-up, leading up to Keuandre showing up at 4:15p, to complete the service. Above average!

Very good service. When complained about service one more time a technician is sent another time. Listening well to the suggestions and concerns. Can recommend to anyone who needs to keep the yard well maintained. I would think to extend the contract in the next year.

Lawn is really starting to look good!!! We appreciate TruGreen’s willingness to do extra applications to attack problem areas! We had a creeping Charlie/ivy problem and it is almost completely gone due to the additional extra treatments! Technicians have been very friendly and professional!

My prior lawn service did not work out. The grass did not grow and the weeds were not satisfactorily controlled. I had dead spots every summer. After changing back to TruGreen, my lawn has never looked greener and the weeds are under control.

This time the specialist seemed to cover the ENTIRE yard and not just spot checked. Thank you very much for the added attention. It is very much appreciated. I believe we had a different tech. We were not home but could see a difference in area since we arrived right after he left and could see the wetness.

Our tech person was timely, efficient and in uniform and we very courteous. We were very satisfied with his professionalism and his great attitude. The online timeline was accurate for his arrival and he explained everything to us and put some extra weed control done.

Please just don’t ring our doorbell when you arrive. We were woken up very early. The gentleman was very polite. We had a get together and not having to worry about the bugs was really nice. We won’t need any further treatment so we do not want to continue with the mosquito treatment.

TruGreen has been very attentive and proactive especially in regards to some issues we had when they took over our account. I like the followup by the technician to make sure that we are satisfied. Would recommend to friends and family. Thank you for your assistance in helping us get our lawn in better shape.

Steve ** helped us with excellent advise and recommendations. Which we tried everything he suggested. I was pleased and am grateful. I recommend TruGreen to all my friends. We need more people willing to help consumers maintain and help keep our lawns looking great! Thank you.

The lawn consistently looks great since I started using TruGreen. The Company tells me when they will be there (weather permitting), arrives as scheduled, acknowledges he is here to treat my lawn, treats my lawn and touches back with me at the completion of the treatment to inform me of anything I need to be doing to keep my lawn in shape. I pay for the service annually and have never had an issue with my payments or the service I receive.

I have been very frustrated as my lawn has been burned with fertilizer 4 times this year. The manager has been good to come out twice and he said he will fix the spots later this year, but it is still very disappointing.

Had TruGreen for years without issue. Suddenly this year spring the guy shows up and refuses to treat my full lawn citing fungus but wanted to charge full amount. I explained there was no fungus with Centipede grass a warm season grass when you have cold snaps in spring or lasting winter this grass will look brown/patchy and sick. He wanted nothing to do with my experience of the lawn as a homeowner here for 10 yrs and wanted me to buy into a fungus treatment I did not need. I had to have a manager out to my home to inspect the grass to get my service fully restored again despite continuing to pay full price. Confirmed no fungus and by then the grass was really nice so he even noticed some of the best centipede he has seen around.

I called on 8/7/2018 (second call) to express my dissatisfaction with the aeration job that was done on 6/14. The receptionist took the information and was to elevate the situation to her manager - still waiting for a returned call with a resolution.

We had lawn, shrub and mosquito services. Everything was going great until they sprayed our Cherry tree twice and it started to die. They are never to spray any fruit trees fruit bearing or ornamental. I have been trying to work with TruGreen over a year and they have given every excuse, Frost, bugs, etc. TruGreen will not take responsibility for their shoddy service! Now we are stuck with tree removal and replacement cost!! Nashville Area TruGreen!! Would not recommend!

After using Tru Green for a couple of years and being very satisfied with their service, I am very disappointed from the very beginning of this year's (2018) application. The lawn became burnt and scarred right down to the dirt itself. Not even weeds would grow. I called numerous times and got no satisfaction. Tru Green did not show up, or would make excuses. I used topsoil, fertilizer, mixed well, watered and added seed to try and get this area to grow. When I asked a competitor for a possible explanation I was told it was over treated chemically.

So far your company has done a good job, however, there are still large weeds growing in the backyard, in the utility easement, by the chain fence. Please have these taken care of. Kind of frustrating. Otherwise, our lawn looks good.

Last year I signed up for 1 year, paid in advance, but after a year of service I cancelled. My lawn looks great, most weeds gone, but my trees and shrubs have needed attention & this company could not give good care on this. Whenever their guy came out for the trees & shrubs and we pointed out the problem, he would always say the manager would be contacted & get back to me. Such managers never got back and the problems got worse. I may be losing some very costly palm and certain shrubs as a result of their bad service. I will not go back to this company even if it is free.

I am totally pleased with the service I have received from TruGreen since I signed up in early May. Already my yard never looked better. I was concerned about the cost, but have found that I was spending as much or more on buying fertilizer, weedkiller, etc. and the weeds were winning. It has been a pleasure doing business with TruGreen and I look forward to continuing for many years.

The first visit was prompt, efficient and effective. Shane had the lawn covered quickly and explained everything thoroughly before starting. The lawn is starting to look better already with only one visit. I would recommend the company based on this experience.

Products that are applied really work. Really are satisfied with tech (David) who is always pleasant and willing to answer any question. Would highly recommend TruGreen to my friends because if you need them to return They will within three working days.

My wife and I moved in to our new house that was newly sodded with St. Augustine in December and I started my TruGreen service in March. I'm happy to say that my TruGreen service has thickened my grass and it truly looks like a golf course fairway! All of my service technicians have been extremely polite and very professional. Thank you TruGreen!

On 7/21 called to pay for 2nd treatment. Inquired about next ones to follow. I was cancelling future treatments but was told it was last one and was FREE. So I agreed but ended up being charged $79.95 for 3rd and not free. I don't cheat. Did not want to buy another mosquito treatment if I had to pay for that which I was told at beginning of contract WAS FREE by paying per treatment FOR 2 TIMES. I will have to cancel future lawn treatments if you are not trustworthy.

I’ve been a customer for at least 5 yrs... I love the grass and tree and shrub service. I have no weeds in my grass and my trees and shrubs look great. The last 2 years I did the Mosquito service... the first year was great, this year not so much. To be fair it was very wet... However when I called to have them come out to reservice it, they said 3 business days someone will call. By the time someone called and set a date, it was more like 10 days... I was just expecting a faster response to help fight the mosquitoes. I wasn’t happy with that service. I would like to know if there will ever be a service to help kill weeds around the trees and shrubs. They would be a great service I would pay for.

My lawn is looking great because of TruGreen. My grass is looking really green, my bushes are looking great and there are no Weeds in my front yard. All in all everything is looking great. I cannot say thank you so much.

Lawn was in bad shape and screaming for help, and so far after one application it’s starting to show new life. All work has been completed on a professional level and timely process. TruGreen has kept me up to date on my ongoing care and timeline.

This year we have not had a consistent service person apply the treatments to our yard. Each time someone comes out, the technician is different. Therefore, the weeds in our backyard are getting out of control and now a yellow streak has appeared on our grass in the backyard, but the latest technician doesn’t know what it might be.

There is more weed now on my lawn than before TruGreen started treating my property. I contacted them for a revisit, they gave me a date and never showed up and never called. I will take my business elsewhere and my neighbors (who usually complimented us on the beauty of our lawn) has taken notice of the shoddy work TRUGREEN has done.

Moved to a new home that the previous owner neglected the lawn. Spent the spring and summer working to bring it back to life, including paying for lawn treatment for the first time in my life. I patiently awaited results knowing it would take some time. We've had a tremendous amount of rain over the past several weeks and it's brought my lawn to life, until my recent TruGreen service. Now all my neighbors' yards are green and mines camouflaged with brown dead grass. Not only did they kill a lot of the grass but they left behind a brown path showing where they treated the yard, luckily for me their coverage missed most of the yard. But it does explain the slow progress if their other treatments I've paid for cover the same amount of ground... I've made contact to see how they resolve the problem. I understand things happen, but I've paid a lot of money for this... If they resolve things satisfactorily I'll update or remove my negative review.

An area of 50ft by10ft in the middle of my front yard was not aerated after the service. Do not know how it was missed! That is why I rated 3 stars. But my yard is looking better than I have ever been able to do myself since TruGreen took over. Would recommend your service and have to my friends. Look forward to the next service. I always make sure I am here to communicate with your specialists my concerns. They take the time to make sure my questions are answered. Would give them 5 stars!

Signed up for this lawn care. 7 visits, fertilizing, weed control, and seeding. First few visits didn't see much, but after a while the weeds had gone and the grass was sort of looking better. We inquired when they will seed, they said they will seed in the fall and would have to put down two types as we have two kinds of grass. Even left a handwritten report saying such. Get a call to add tree and shrub treatments. I add it, my roses and azaleas have some pests getting them. All good so far. Get another call to add aerating and seeding. I told them that seeding was already in my plan. Apparently it was not. I was originally told that it was, and this was backed up by their techs.

We have paid TRUGREEN twice this summer to do the weeding on our lawn, I also phoned after the first time, because the same weeds are still there. They charged us a second time and after 3 weeks, the same weeds have not gone! If we phone the company, they just say they'll have to do another appointment and charge us again! We are very disappointed in this company and have had a horrible lawn all summer!

This is my lawn after they came, the weeds got worse! called and asked for a supervisor to call me back. No one did! Called to have it re-sprayed. No one has been here yet. You can only get the 1-800 number not the local branch. So what does the person in Tenn know about my lawn in Wisconsin?

I have used TruGreen lawn and tree service for more than ten years. The product (fertilizer & weed control) is excellent. Unfortunately the service scheduling is very poor. Missed service can be caused by weather, employee absence, delays and many other reasons. But, with TruGreen missed service is too frequent. When you are missed the rescheduled date is 7-14 days later. If you happen to be missed again, the service can be delay a month or more. The customer service people are nice but they have very little control of the scheduling. I believe they have too much business and are attempting to push productivity over service because of the lack of enough employees. If you really care for your lawn and shrubs be prepared to step in and purchase/apply when TruGreen doesn't.

Had my lawn fertilized July 3rd. The technician over applied my lawn causing severe burning of the grass. After numerous phone calls someone came out to do the repairs of reseeding. The reseeding job is terrible. I keep calling for TruGreen to fix. All I get is the call center with the promise of the local branch manager will call. Guess what...still waiting for the call. My lawn was the best on the my street until TruGreen’s unqualified technician ruined my lawn. Will be dropping them. The damage is extensive. This will probably cost me at least $1,000 to repair. I am considering legal action.

We paid in full in advance for 8 treatments and expected to get 8 treatments. After the first treatment it all went downhill. Appointments were not kept, online account was never accurate. Found out that the first visit counted as 3 of my 8 treatments which was never explained in the beginning. Treatment dates were promised but they were never followed through. The chase was on. Each time I called customer service, I got a different explanation. I would be promised a treatment but they never showed up. I spent more time calling them about the lack of service, than the treatments we received.

The North Augusta SC branch appears to be a scam station. I signed up in February for a year of service, including aeration. A brainless idiot came out in April to do the aeration, and did massive damage to my wet/sloped front yard. They told me they would fix it. They filled in the very deep ruts with dirt. Nothing else. They told me the grass would grow back in. It didn't. And the aeration was never done. I have tried to contact the North Augusta office at least 6 times in the past month. Every time I call, I get transferred to Atlanta, or some other remote site in Georgia. It is NOT POSSIBLE to contact anyone in the North Augusta branch.

So disappointed. We canceled our service. Yard has never look horrible. They were unable to kill the weeds in our yard not to mention how horrible the scheduling is not to mention not all of the services are very friendly.

Beware!!! Total rip off... Our introduction price was supposed to be 53.47 charged to our debt card, can't pay any other way the sale guy says on the phone. So we did and a month later when I got my bank statement it shows a charge for 171.00 from TruGreen so I called to ask why, and was told the lawn service guy put down Grub control, I didn't ask for that or even knew he did it, he didn't ask me anything about Grubs and I don't believe he put it on the lawn. When I called to cancel any further service and told them why they just said ok. Beware!!!

I was double charged for the services rendered on the first time your company came out to treat my grass. I cancelled your service after I was told that I can get 10% off on my next treatment. This is not a great way to start a relationship.

Great value compared to other competitors. Quick to respond to any issues usually from the Nashville office. I skipped the service for 1 year and treated my lawn myself but didn’t get the same good results as with TruGreen. I have recommended TruGreen to friends and my neighbors comment on my lawn often.

I have had a difficult time with this company. They quoted me one price then tried to charge me another. They have canceled service without explanation. When they came out to perform the aeration, only the front yard was done. They have taken steps to correct the issues but it seems like almost every time they come out something isn’t done correctly.

Product was applied twice. Because of that there are numerous burn marks on the lawn. The technician said I have a lot of nutsedge, he was incorrect, it is bent grass. He also stated it will go away when it gets cooler. That is also not correct. I have numerous weeds that are thriving. This is mainly because he didn't do the whole property. I have video cameras and viewed them. Very dissatisfied with the service. However when I complained the manager was very nice and said he will refund the cost of the service.

I’ve only had one treatment so far. Overseeding and aeration should have been done yesterday but because of weather, the service could not be done. I’m still waiting for someone to come out and measure my yard because it is much smaller than what I am being charged for. No one ever came out and measured it to begin with. It is only .33 of an acre or 14,374 sq. ft. Part of that is landscaped with bushes and no lawn.

I’ve been with TruGreen for almost three years. First year + service was great. Technician Dave took care of us and lawn looked great. Signed up for additional services for another year and up until a few weeks ago this year is a disaster. Had Dave come out to see the weeds and the horrible condition of our lawn. Dave sent Richard out to put down some weed control. I found out this is the first time this year weed control had been placed on our lawn this year and now I understand why the lawn is looking terrible. The treatment Richard applied helped but there are still trouble spots. I know Dave was out the other day to do a treatment, fertilizer etc. but at this time of year our lawn should be looking much better than it does.

So far I can really say they came back since the first time didn't seem like it worked, but they came back out and redid it at no charge: And this time it seem it works. The weed have died and the lawn is getting to look like it did 2 years ago. Already got my neighbor to have TruGreen service his lawn.

We have never used a lawn service before. We decided to try this year, and chose TruGreen on the recommendation of others. Mainly they were known for prompt response. Not true. After the first treatment (of 6 for $650!), our weeds seemed to multiply and our lawn developed yellow stripes. We called, and they sent someone else out who said they would stick to the regular schedule, no need to do anything for the stripes. We complained and they took $50 off our bill. For the next 2 weeks the weeds continued to multiply and the stripes were more prevalent. I called customer service and finally got someone who said they couldn't send anyone for a week due to heavy schedule. I complained that that was not acceptable, and to his credit, he did get someone out the next day, but not till I complained. The person who came out the next day basically said he couldn't do anything to make the lawn look any better this year.

Excellent service. Notifies when the specialist is coming. Leaves written paper as to what was done and instructions on mowing and watering. So far, the specialist have been professional and helpful. The yard is not there yet but it does look better each time service is provided.

I am a new customer. Since I have had problems with my grass I elected to get to have TruGreen assist me with my grass. I am so pleased with the guidance I have received. I have gone from no grass to beautiful green grass. Thank you.

My husband went on the TruGreen website and entered in our information so that someone could contact us about pricing/consultation. A female contacted my husband the same afternoon and was pleasant at first. She discussed several packages with my husband beginning at 1,700 annually and after a bit of back and forth discussion priced him a package for $80 something per month. My husband then told the rep (who never identified herself) that the price may be a little higher than what he wanted to pay but that he would consult me (his wife) and get back to her.

Techs are knowledgeable and helpful. Office staff from the branch is fabulous. The General manager is very helpful and answers any concerns that we have. All in all great experience with the Memphis branch. The service is top notch from sales to the technicians and service managers.

With only being with TruGreen 3 months I have had more problems than it’s worth. We signed up and told because we are both retired only one service per month. Got double service after the first week. Then never came back to finish my free service until I called. They sprayed for weeds and 6 days later it looks as bad as it did before they sprayed. Supervisor told me he would take care of my free service, 7 days later I had to call to get it. Not worth all this headache at this price!

I highly recommend this company. They are extremely reliable and always willing to help. My lawn looks better than it ever did. Special requests are always honored and I can always reach a customer care representative. Kudos to TruGreen.

We are very pleased with the treatments and care given by all of your staff pertaining to our lawn and shrubs/trees. Everything is looking great, even in our climate of very little rain this summer. Thank you for providing such great service.

I love the way my lawn looks. It is getting better all the time. My specialist always comes to the door before he begins and asks if I have any problems or questions. He does his job quickly and the results are great.

I decided to try TruGreen for my lawn this summer. Big mistake. I will refrain from writing the 3 page diatribe I was originally planning. Their first weed spray (after I had called and asked for assurance twice that my plants would not be damaged) decimated more than half of a full and healthy 1.5 ft thick row of daisies that originally came from my mother's garden. It also killed half of a very nice plot of hens and chicks. After making excuses for their service crew, they said they'd buy me more daisies "or whatever". Really? It's going to take me HOURS to dig and replant that plot. Barely an apology - I got the distinct impression I was just an annoyance.

Mike ** has done an excellent job of working with us on keeping the trees/shrubs in a excellent health and looking good. He talks to us each visit and lets us know what is going on with the trees/shrubs. Job well done!! I let all the neighbors know who does our work on them.

Outstanding bang for the buck. No way could I come close doing it myself. Always call first and do the job quickly and without any headaches on my end. My yard has vastly improved over the course of this year. Looking forward to continued improvements with TruGreen.

I've been told the weeds are being treated but they continue to grow and create ground cover in my backyard. I'm sure they'll be killed off "over time" but I'm still waiting 3-weeks later for the weeds to die off.

Michael ** always does a super job and today was no different. He is very professional in what he does and very down to earth. He answered all my questions and gave me advice on what I should be doing.

I am thrilled with the service I am receiving from TruGreen. I was having problems with my struggling lawn and needed some help. After the first application from TruGreen I saw a difference. My tech Leroy has been amazing too, he is dependable and really knows what needs to be done at each application. I appreciate his feedback and answers to my questions a great deal. I would recommend these guys to my friends any day!

I can't say enough about the professional service that TruGreen provides at a reasonable price. My lawn has changed from being weeds and sporadic grass to weed free and full green grass in a matter of few months. I also have insect control plan too, and no more problems. Thank you for the great service you provide.

Started my service with TruGreen back in July. They kept "unscheduling" me and then saying they cannot give me an appt time. Finally I spoke to someone that said Aug 6th. So I wait for the text/email notification and nothing. Call them at 9 am to verify and they tell me someone serviced my yard for mosquitoes at 7:30 am with no notification and my pets still outside which is a big no no. So far I am very unsatisfied and customer service was zero help.

First... Don't waste your time contacting their customer service, they don't respond. For 41 years I have had one of the better looking lawns in the subdivision; Used Happy Turf for lawn treatment for years, then TruGreen took over. Now my lawn has dead spots all over. Crabgrass has never been as bad. Neighbor's lawn looks great and he only has service once a year, every other year and this is the off year.

Tree/Shrub service -- diseases contaminated branches/shrub were treated repeatedly and alive now. A very good job! Not happy - lawn watered 3X/wk; cut/bag grasses often, but many brown patches left by dead Poa annua that were not treated chemically last Fall. MUST be treated/corrected this Fall to ENSURE brown patches do not show during the Winter season.

I have been a customer for one year, and so far I am pleased with the progress of my lawn & shrubs. All the TruGreen staff that I encounter are friendly, professional and knowledgeable. I am looking for more improvement with my lawn in year two.

Josh ** was excellent... Very professional, knowledgeable, efficient... and friendly. The service itself seems to be keeping the lawn looking healthy. The only thing I'd request is a little more attention to weeds. Getting a few sprinkled sporadically through certain areas of the lawn... a tough thing to control for anyone particularly at this time of year. Otherwise, everything is perfect and would like to keep Josh on the case.

One at least 5 occasions the service technician has either treated our yard/shrubs or done the mosquito treatment on the wrong house, our next door neighbor's house, fortunately on most of those occasions we have been at home and have been able to get the technician to treat our yard, but we know on some occasions they treated the wrong yard. The last time was about 2 weeks ago and my wife told the tech that he was at the wrong house and he tried to say she was wrong, but once that was settled he stated our front yard looked good enough and said he was not going to use any fertilizer on the front yard, we thought that was a little odd, plus we are paying for it anyway. So overall we have been mostly satisfied, but getting the wrong house this many times is aggravating to us.

I have been a TruGreen customer for 20 years and I have always had great service. This year has been horrible. First of all they never came to do the first spring treatment so the weeds got hold. They explained it was on purpose which is sad when you know they are lying to you. Every time I checked my service date online it was pushed out. Found out later you have to threaten to quit to get them out. Then they finally came and did not kill the weeds. They came out (even though I have a do not sell anything else on my account) to do tree and scrub.

Since we have been using TruGreen our lawn has become one of the best lawns in the area. The service we receive from them has been excellent. The technicians are superior and very friendly. Using the mosquito service has allowed us to use our yard as it should be with little interference from pests.

I have been a customer of TruGreen for many years. Initially, I was the only customer on the street, and had a very well maintained lawn. At the present time, there are many others who have signed on. Service is consistent, professional, and timed according to weather patterns for care and proper treatment. I'm happy and have recommended the service from my experience!

Very good service. Thanks. If possible you should offer a seniors discount. You should also offer service on trees and plants and also do or make recommendations on sodding or putting in lawns. I live in an area where are there many seniors and they require help.

Loved the man who came out to spray, very nice and professional. He mentioned that we may need to have another treatment in between our scheduled ones because we have many weeds still growing even after the treatment he put down. (Maybe because it rained so much right afterwards.)

Team has improved my lawn's overall health. Grass is stronger and 80% reduction in weeds. I know that by the time we complete this first cycle I will be in great shape. Each technician has been prompt and completed his tasks well.

I believe the disease has finally been identified, Secretion from scale essentially feeds the mildew which deposits a black soot on the railings, furniture and floor of the front porch. Two applications within the past week have NOT been specific to the problem. Scale and mildew must go!

My lawn looks better than ever! But, your truck GPS system needs to be upgraded!!! It keeps sending your drivers to the wrong address!!! The people that have worked on my lawn are great!!! Answer all my questions! A very professional group of guys! Brian **, Brian ** and Malcolm Thank you!

My grass has been so green this summer even with the weeks where it hasn't rained. My neighbors all comment on how nice my lawn looks. It’s almost emerald green. Your people do a wonderful job on keeping my grass healthy and growing.

Your rep Deon did my lawn care service and I am truly happy. In the future please only schedule Deon to service my lawn care. Deon is very professional and takes pride in his work. So thanks Deon. Thanks TruGreen in advance.

Overall I'm pleased with the service. It would be useful to me to have an estimate for when services would be done over the course of the year. Weed treatment done recently appears to be working although the prior weed treatment didn't appear to have any effect.

I am very happy with this service, tremendous improvement in the look and health of my lawn. Service technician provides a good update after each service. I would recommend TruGreen to anyone wishing to improve their lawn. Thank you for this service.

They have really worked with us to get our yard healthy! Big THANKS! They want their customers to be satisfied. We have been able to speak with the service tech about our needs, and that was very helpful. Hopefully our lawn will be looking great again soon!

I have been very happy with my experience with TruGreen. Although, I have had to have two repeat treatments of mosquito defense, that is not a reflection on you. It is a very "buggy" year and I am sure some insects have migrated from other yards. The personnel are very pleasant and courteous.

TruGreen is on top and making sure everything they apply to our yards are Pet Friendly! I believe that this company has a very high set of standards not only to their company, but as well as their customers! I would HIGHLY RECOMMEND THIS COMPANY to do business with.

My TruGreen technician was very friendly and knowledgeable. He took the time to answer all my questions and gave me advice to improve my Landscaping overall look. I personally want to thank my tech for his outstanding customer service. I would recommend TruGreen to anyone that needs help with insect control.

My yard was a mess. Now it is looking really great with the help of TruGreen. My grass is coming up and the weeds are leaving. So proud of how my yard is coming along with only a few applications from TruGreen. Thank you so much!

After years of not liking how our yard was looking we decided to call in the pros - TruGreen. In other locations we had used them and were always pleased by the outcome. Living in Florida we went with them again - they and their employees have not let us down. TruGreen delivers!

Work is always done when promised (weather permitting) and I am always informed when they are coming very accurately then the service people get here, do the job and get out in a timely manner. If this keeps up I will be a customer as long as I need a lawn service.

I have been very pleased with the level of professional service I have received from TruGreen. When scheduled they have been prompt with all treatments and if there have been issues arise they are timely with the resolution. The service technicians are always friendly and explain what the various applications are doing.