TruGreen Lawn Care Reviews

Have used TruGreen for several years. Happy about their professionalism and taking time to address any concerns I have. Staff goes above and beyond to do their very best. They always address any problems, which are rare, immediately. I would recommend.

I've used TruGreen as I read on social media that they were suppose to be good service provider and monitor your lawn. However, the services they provided were okay at first. I still had weeds throughout the year but at least my lawn wasn't completely damage first couple of times. Then in August when the weather was brutal technician kept on coming in and spraying the lawn even though it was heavily raining. After all my grass all burned out and TruGreen didn't even bother to connect with me to check on what could be a problem and how it can be fixed.

I appreciate you coming out and respraying my lawn so I did not have dandelions. No one got in contact with me via email that they were going to do it. It was just done. I was hoping for a service that was above my previous service since I was paying more. TruGreen is good, but it honestly does not set itself above others. That's what I'd like to see, especially since I am paying more than I was before.

I've been very satisfied with your work on my lawns and see they have improved under your care. The only little blip I've experienced is when weed killer was applied last spring. The person who was going to remove weeds and plant vegetables in my garden asked me if that area was treated with weed killer, too. When I asked your worker next time, he came and he said it was. My gardener didn't think it was wise to plant vegetables there. So no vegies this year. Treated as well, and I was told they were.

The process of scheduling was not customer friendly. For the first schedule the person ran out of time and called saying he could not make it. I called to reschedule and the scheduler could only give me a window of one week and I told them when I would be out of town. When the next schedule was set it was set for the day that I would not be there. After several calls and insisting on more certainty on days a supervisor called. If I continue to have this level of service I will be cancelling my plan with TruGreen. Also when questions are asked of the person doing the service they are not showing much knowledge on caring for the lawn like how much to water after seeding etc. Had to call a supervisor. I thought I was paying for people with experience and expertise.

TruGreen has been doing my yard for about a year. The yard still has the same weeds and unless I have pulled them they don't die from what you have claimed to do. The grass is no greener from when I started. I question whether or not any treatment has ever been done to my yard since I have not been home during treatment. The salesman called me every day to get my business but has never returned my call after I signed up. Very disappointed in your service.

As I previously reported, I contacted TruGreen for lawn services in the spring, and I pre-payed between $600 and $700 dollars for the service. I have no complaints about those services except that the technicians did not always seem to be well-informed about what to do. Around the first of October, I further requested the service of seeding and core aerating my lawn, and the technician performed these duties on 10/08/18. Again, I have no complaints. I agreed to pay $200.00 for these services when I asked for them.

My lawn had been competing with tree roots leaving it in bad shape. I removed the trees and hired TruGreen to treat it. With their expertise and knowledge they are bring the lawn back. Can't wait to see it next year. Looks great!! Thanks TruGreen!

First, TruGreen does not believe in meeting customers at their location prior to signing up- this would have prevented some subsequent confusions! Second, I said Bermuda and they sent Zoysia truck. Apparently the person was still able to do the right treatment, I was told, but this does not build trust. Third, there was a disagreement between what was on my report and what one of the TruGreen people on the phone discussed with me, clearly this further erodes my trust in service.

Serviceman knew what he was doing and was very nice. He was careful to close the gate so my dogs won’t get out. Talked to me regarding the application, asked if I had any concerns. Service as was going to get back to me regarding some bore holes in one of the shrubs. I haven’t heard back yet.

My lawn used to be the envy of my neighbors when I was using Turf Masters for 10 years. Last year they were bought out by TruGreen. My lawn was looking like it used to but figured I would give TruGreen another shot. This year is the worst yet. Tons of weeds, bare spots and brown. I didn't say much because I read the reviews of our local Danbury, CT office on Yelp and they were all negative. The final straw which is prompting me to write this horrible review about this company is after the technician tore up my lawn with his equipment and I called the Danbury office and the Hartford, CT office, they stated that a manager would call me within the week. It has been 2 weeks and still no calls.

I work weekends and find it hard to find time to devote to the care of my lawn, the weeds were taking over and the lawn had developed bald spots, so I called TruGreen. They come and preform the treatments without anyone having to be home and leave detailed account of what was preformed. There for the Title "No Hassle Lawn care".

I have appreciated the time and information that the service technician has given me. He is always friendly and full of advice about problems I experience with my lawn. A very knowledgeable and courteous person. A lot of times when I have had repetitive problems of the same nature, Eddie keeps encouraging me to keep trying different things to help resolve the problems. He is very patient when asked with several requests. I do know his time is limited, but he never acts in a hurry.

Very pleased with my service. Our techs are great, very professional, knowledgeable and hard working. Our backyard gates are never left open, so I have no worries about our dogs getting out. Our lawn looks better than it ever has In the last 7 years we have lived at this house.

I have used TruGreen for many years now and have been satisfied for many years. I would recommend their services to all my friends and neighbors. All of their specialists have been very professional, have always talked with me prior to and after their services, as well as leaving a complete description of work performed, recommendations, etc.

This was 1st time using TruGreen and I have only good things to say. My lawn has been weed free ALL summer!! Love their ETA texts too. They were always accurate and prompt. For old customers it would be nice if we got a complimentary service!

The technician Sean ** that cares for my shrubs and trees does a very professional work. I had the lawn service as well like over a year ago but I had to cancel that service. They were coming twice a month for almost the same treatment and sometimes I had to postpone a visit so it wouldn’t be three visits in the same month for the lawn. I felt that was abusive and the service was canceled .

TruGreen has been taking care off my lawn for some time now and I couldn't be more satisfied. Shawn from TruGreen takes care of our grass and he's very knowledgeable and polite. My grass looks perfect/green and no weeds.

I had a Service Wednesday and all that was done was a fertilization. I have a lot of weeds and I'm unhappy that there was no attempt to kill them. Paying $61 just to fertilize is disappointing. The Tech came out Thursday for an Aeration, but did nothing other than leave my gate open. Being that I have two dogs, that's a big deal and I don't appreciate the lack of responsibility.

I have been a customer with TruGreen for several years and I am truly happy with the improvements of my lawn. Shane who services my yard is a very friendly man who works hard to keep me satisfied and happy.

I called TruGreen to have service in my grass since that grass is been getting worst, I called them and they say it was an insect and they will apply something to kill it, and they will charge me like 47.00 each month after first treatment. Grass dying more and more so I called them again and they say the problen was not really the insect. It was another type of treatment that will cost me about 160.00. I don't want my grass dying so I say if you guys sure that will fix it do it. I'll pay it but after that treatment grass even worst. Now they say is something else. So I been spending my money for nothing? Just to see my grass dying and they don't reimburse the money because I already use the service, what service? Bad company I wish this review help someone else to go and find another company and don't make same mistake I made!!!

I gave contract to TruGreen to treat weeds in my lawn. Technician burnt the whole backyard grass as he sprayed the so harsh chemicals on the whole lawn. It was burnt like a graveyard. My parents were here to visit us in summer and because of this service our whole summer is ruined. We could not call our friends over for Barbecue party in backyard. When I called to complain, rep suggested me for Grub treatment, where I was not told that this treatment is for the bugs in my lawn. I understood that it will help my lawn to be fixed. Now they are asking to pay for this treatment which I was not made aware of. Horrible service, I will never recommend TruGreen services to anyone.

I have been a customer for approximately 7 years. During this time TruGreen has done a great job with my weed and lawn care. However, every time I have used the aeration service there has been issues. From not aerating the strip between the sidewalk and road after having called about it each time it continued to happen. This year I prepaid the fall aeration, and there was someone at my house to do this on July 7. When I called to express my displeasure with this I was given the response that aeration can be done anytime during the year. I explained that I paid for 1 and it was to be done in the FALL. So this person scheduled it for the middle of August. I got it cancelled before they came out and rescheduled for the 3rd week in October. It was completed in the first week.

TruGreen did a very good job. Fertilizing and crabgrass control. Timing of work was right on. I look forward to one more app. this coming spring. I will contact them at some point at the start of next spring. I would recommend all to use TruGreen for all of their lawn problems. They are good on the phone and good doing the job.

TruGreen did my Lawn Aeration and did a great job. Thank you Chris **. Chris was very professional and unlike my neighbor's lawn no chunks of dirt were left on my sidewalk. I have used TruGreen and its predecessor for a number of years and always been satisfied.

Always timely and professional. Communication excellent as to when coming and what doing. Your staff is polite and friendly and professional. If delayed we were always notified. When asking specifics your staff always took the time to explain in detail what they were doing.

We had a wet snow after the slow release nitrogen application followed by warm days. It will help improve greening and grass growth in the Spring. Thanks for the great care of my property. Enjoy the friendliness of your employees. Thank you for your service.

Technician was friendly, knowledgeable, on time and performed the work in a safe and deliberate manner. He covered all the areas in a thorough manner making sure all areas of the yard was aerated and over seeded. No mess, no hassle, no problem and he explained the care procedure for me to follow before mowing the lawn .

I have received timely, accurate, and productive lawn service for many years from TruGreen!!! I am very pleased with the color, presentation and health of my lawn! I recommend TruGreen often to friends and associates and will continue to do so.

TruGreen is doing an excellent job with our lawn. The stuff they use is working for our lawn which stays green year round. Their representatives are friendly and always on schedule. They are truly professional! I would strongly recommend their service.

Our Technician first took the time to inspect the shrubbery and trees to be sprayed. After completing his work he took the time to share his observations, what he applied and why and finally any cautions. Great customer service. Would recommend TruGreen to everyone.

I have only had TruGreen for a short time but I can tell already it is doing my lawn a lot of good. This was an especially bad year for weeds and the lawn service I had was just not doing the job. Since I have had TruGreen the weeds have been reduced significantly and I'm sure next season will be much better! The only thing I don't like is the upselling.

The new tracking system is very helpful when scheduling your day if you prefer to be around when the service person arrives. I have had two service visits. They were within the time period scheduled and the service people were courteous, efficient and left the property clean and free of residue. I have had fertilization weed killing and aeration. I took pictures before the service started. I am waiting for the changes.

TruGreen provides lawn service for both my home and the common areas of our subdivision. The service is provided in a timely and professional manner and the results are very good. The technician are very courteous and always willing to discuss their services.

Our lawn has stayed lush and green all season long, even through the hottest portion of summer. Going into the fall season, our yard is still lush and weed free. I aerated my acreage early fall and just had the final feeding of the season and look forward to seeing how nice the lawn looks in the spring.

I can't stand the constant up sell of services. It is so bad that it is making me quit your service. If you just stayed with providing the service that I'm paying for it would be fine, but I have to deal with constant phone calls from representatives... and deal with sales guys coming to my house telling me that my lawn is crap.

TruGreen came out to do aeration and seeding only front was done. I called. They came out the same day and did the backyard. They apologized for the mistake and said they would not charge us for the services. Will problem come back with TruGreen.

Rodnick started treating my lawn in early spring when it had just been tore up by construction and was heavily weeded. He promised me he could save it, and he delivered. My lawn is the envy of the neighborhood now, and with the pest control applications we enjoyed the outdoors all summer. Love the services and people who provide them, highly recommend.

I’m a new TruGreen customer, and have been happy with the results from my recent treatments. The staff has been friendly and knowledgeable. I’ve noticed my yard looks fuller and greener. The bare spots are starting to fill in, and weeds are fewer and fewer. I would recommend.

As a return customer from years ago I could not be happier with your services. From treating a hibiscus that I could not get rid of the white fly issue, (You did on the first visit), to the overseeding of my two lawns I’m thrilled. I look forward to having the best yard on the street by the holidays. After 15 years I finally have a partner in my yards that knows what they are doing, and at half of what I was paying my landscaper. Thank you TruGreen! You Rock!

I have been very pleased with the techs that I have come in contact with and who have done work on my lawn. They are knowledgeable, courteous and spend whatever time is necessary to answer all of my questions.

Well first and mostly important is the professional staff and employees. Also the common courtesy that all have given me second. It is good to know that the crew gets there at a time when it does not affect my coming and going. The last two guys were very good at what they were doing. The only issue is the Super Mosquitoes that treatment does not affect... other than that I am a very happy customer!!

Service is on time on the day scheduled. Service person is friendly and helpful with personal lawn care suggestions. The company has reminders of when care is scheduled and follows up within 24 hrs on the care provided to ensure service was done and if there was any issues.

My lawn is a lot better this fall than any year previous since living at current location 22 years. Always called and said when they coming to apply fertilizer and/or weedkiller. Received the treatments that I agreed upon.

I was looking around online for lawn services in my area as my yard is really starting to need it. I filled out an application for a quote through TruGreen as I have heard a lot of people use it. As soon as I submitted that quote someone called me immediately. I talked to them on the phone for a good 30 minutes telling them that I’m not the owner of the property, and that I’m just looking around at prices for our lawn care. The lady who called me told me that was fine and I could always call back if I was interested in purchasing a service. Fine and dandy right? WRONG. Two days later I get a voicemail saying that the next day will be my first treatment. My first treatment of what? I didn’t even have a chance to talk to my landlord yet!

Dianna and Cody are two knowledgeable individuals who are passionate about their work. I also appreciate the advice for the best shrubs to plant and the compliments about my hard work with the landscape. I'm pleased with the outcome of my lawn and the major reduction of weeds. My Bermuda grass looks like carpet now.

I was highly impressed with Robert and his professional manner. He seemed very knowledgeable about all your services. I have requested that he be our technician. I look forward to future good experiences with TruGreen. I hope that future work will continue with the same quality.

We were told Aeration was extremely important and had to be done this fall but it wasn’t scheduled and I called local contact multiple times but she never called back. I called toll free number and was told it was scheduled but no one came. A solicitor for TruGreen came and I told him our trouble and he called us back after finding we wouldn’t be scheduled until tutor spring. Our lawn is yellow and dry and worse than our neighbors that have no service. Waste of money!

Very happy with the service and results of the TruGreen team. Did an excellent job eliminating the broadleaf weeds which were a big problem earlier this summer. Staff very personable and accommodating. Would highly recommend to anyone looking for a quality lawn service.

I just recently began services with TruGreen after reading numerous reviews regarding their service. Overall, I was very satisfied with the scope of work as everything was completed in a timely manner. Unfortunately, the service technician did not do a good job of keeping dirt off our walkway nor did they bother to clean up after the fact. I was able to clean it afterwards and not a huge deal.

Our lawn looked pretty good for a while and now it never looked worse. We have grubs eating the lawn and TruGreen did not spray for that. We figured when we hired TruGreen if the lawn had a problem, which I mentioned, when the guy came to spray it would have been taken care. TruGreen is too busy trying to make more money selling phosphorus then dealing with what we already pay for!

We are new to TruGreen but I am so far very impressed with them. They came right back out to reseed and aerate our yard because we had such torrential rains it washed all our seed away and flattened the plugs. They are really nice when they come out. I appreciate their quick response when I requested a re-treatment.

TruGreen helped my dying lawn perk back up. The service attendant always is kind and caring. I would recommend this company to anyone. I moved here from Las Vegas where I had rocks instead of grass. Now I am proud of my green lawn.

TruGreen twice canceled my aeration and overseeding then said it was my fault, and they would have to work me in. I had already paid a bill, but they sent me a notice the bill had not been paid! A TruGreen supervisor came out going a spot check, and saw what kind of shape the lawn was in. Did nothing to get it corrected. Their service has gotten poorer each year. We are about to go to another yard service.

Updated on 10/23/2018: After two times of rescheduling my lawn service (aeration and overseeding) few weeks ago, finally I got company notice that they will come for service today (10/23). I have been waiting at home since 8am this morning. But I did not see anyone come. At around 2:30 pm, I got notice saying service was completed. OH god, company is lying to their customer, it declares completion of service which actually not started at all. This is totally acceptable and I am shame on the behavior. I tried live chat and hotline asking for help, unfortunately up to now I did not get any explanation and solution from the company. As a customer, I feel really helpless and upset.

1st. Been very happy with what you’ve been doing and I can tell the yard looks and is better than it has the last couple years. Now. Last application was applied after rain/drizzle overnight. Still drizzling dure AM. Voiced concerns and told it would still work. Well as of now there are a consideable number of weeks thriving around the yard. Also. Have not contacted anyone yet but was going to.

I am very satisfied with the regular service! But when I called about the armyworms I got several different answers. The office said they would be here a certain and never showed up. We stayed home all day and waited on them. Called again and was told was still getting scheduled. It took approximately 2 weeks to get here so we will see how much permanent damage is done.

Aeration and seeding. Work was done on time and at a fair price. I would definitely recommend. Billing was easy to understand. It is easy to track arrival of technician on computer. They will arrive on time whether permitting. The technician was courteous. I was informed on exactly what work was done.

Having found an internal person willing to listen to our issues we are now in touch with the local General Manager who is seeking to resolve our issues. When this review was completed it seemed like an internal feedback system not an external one so I am surprised this was accessible to others. Now almost resolved but it should not be so difficult to get service - the training needs to improve.

If I could give this company negatives I would. I signed up with TruGreen upon my brother in law's recommendation to help take care of the weeds in my yard. I signed up and the first time they came out the worker treated 1/8 of my yard. I have home security cameras outdoors and there was no denying it. They did send someone out to re-do the service but unless I had the cameras it never would have been done. I kept the service because they were happy to come out and do it again.

I called TruGreen to schedule sprinkler winterization and talked with one lady who said someone else would call me to schedule. I then received another phone call from a sales person where I gave him my billing information. I was told then that a third person would contact me to schedule my appointment. I never got that phone call. I think it's ridiculous to have to talk to 3 people before they would even come out. I was getting ready to hire another company when the salesperson called me back and said they would take care of me and kept apologizing so I gave them a second chance, and credit card info AGAIN.

I was eager to begin the service and happy to give them my money to get my lawn back in shape after the hurricane debris damaged it. I tried the service for 3 months and invested in 3 brand new pallets of sod (I installed sod) to assist with the lawn recovery. After 3 months and having my new sod begin to die and look patchy I called customer service and told them I was not seeing results. The gentleman told me they will cancel my next payment which was a week out until they could get a manager to go out to my home to inspect and begin getting results to my satisfaction. They never sent a manager after 3 more calls and 60 days later but kept showing up to treat my lawn.

The techs are courteous and competent in their jobs. I appreciate TruGreen's being a customer oriented business. My lawn needed help. TruGreen has changed it to a beautiful sight. Several people have commented on it. Also others have expressed interest in TruGreen.

I really appreciated the tech coming to me and explaining my 1st app along with verifying the property info. Super nice and informative guy! Looking forward to the long term results which I’m sure will be great if this first experience is any indication.

The previous owner of our residence did not do anything with his yard. This is our first year with TruGreen and we can certainly tell a difference between last year and this year. We look forward to continued great service.

William has been very professional and knowledgeable about our lawn care. I was concerned about a specific weed (spotted spurge) that had taken over our lawn. William assured me that within two treatments, it would be under control. He was correct and I’m very satisfied.

Our yard before service was so terrible, bumpy, filled with weeds all over. In just a short year of service, it is lush, green, and comfortable to spend time in. We were so satisfied with the price as well, as we have children and many other things for our money to go to. Overall, this was such a great experience.

Said they performed the service to our lawn and didn't and also have big brown spots in lawn. When called to report this, I received a call the next day from someone named Miss ** who said she was coming to take care of it. She never showed and after many calls and texts and promises by her that she was on her way, I gave up after 4 days and called her boss. He said he was coming out himself and never showed. Then I called his boss and he never showed either. I cannot get anyone to come make this right. We have never had a problem with TruGreen in the past 4 years and don't understand why they won't call us back. We always pay in full for the season. They have lost our business and I will be sure to tell everyone I know not to use TruGreen. I am also putting a sign in my yard by the brown spots with a sign that says, "TruGreen did this!"

Donald aerated our lawn on this past Saturday. He was very professional, courteous and respectful of our property. Our scheduling process was a bit confusing and online info very misleading. Fortunately for me, I was able to have local Mgr get us scheduled and work completed as planned.

In just a short time our yard has really made a turnaround. Our technicians are always very helpful and thorough. I have already recommended TruGreen to several friends and family. Our crabgrass issue has really been fixed. The lawn is looking a lot thicker and healthy.

TruGreen is an excellent lawn care service. I signed up with them in 2014 and our front lawn literally looked like hay. A mow, blow, and go lawn guy had infused all types of grass in our yard along with a thick yellow straw type weed. Neighbors were complaining so we hired TruGreen and they literally turned our yard into a deep, dark green luscious yard. It was UNBELIEVABLE!!! We had the best looking yard in the neighborhood! Everybody was jealous!! You'll Never waste your money by letting them care for your lawn. Now, if only they mowed, trim, and etc. When they start their sprinkler system program in our area, we will sign up.

I have been a TruGreen customer for three years now. I have been very pleased with the way my lawn looks. The technicians that come to work at our yard are very knowledgeable and responsible! I would definitely recommend TruGreen!

Ronnie did an excellent job on the overseeding and aeration for my lawn. He went above and beyond by taking the time to explain the process and answer all my questions regarding future maintenance and care of my lawn. The level of customer service that he provided was excellent.

I prepaid for fire ant treatment and they never showed up. I called every day to get our treatments started but no one could give me a date as to when they will come out. I called the main number. Asked for a refund.

Pleased with service personnel but yard grass is dead in an area and is getting larger. I understood that an inspector would make recommendations after personally inspection of grass. Yard is not much but I feel that for the price and your brochures it should be better. Come and see.

2 reps provided the service. They explained the process and procedures. They were professional courteous and completed the process. They arrived during the window scheduled. Assured me that aeration will be beneficial to the lawn. I have had the service for 3 years.

Horrible is the way to describe the way our lawn looks now. After one season with TruGreen our grass looks true brown. District manager came out to look at it, and took no accountability for the amount of weeds and brown spots in our yard. Extremely dissatisfied with this company think twice before you hire them.

Derrick ** has been my lawn treatment specialist for a very long time now and has always been willing to talk, explain and spray as necessary. Great and friendly guy to have representing TruGreen! I am very satisfied with Derrick's service!

You have done a great job with aeration reseeding and fertilization. New seed sprouted in about 10 days. The fertilization has my lawn thick and greener than it has been in the past. The only problem is that the raccoons are tearing up the turf going after grubs etc.

Townzen ** serviced my lawn and was very informative as to how I could assist in lawn improvements. Townzen was curious, patient and very polite. I appreciate the improvements in my lawn in such a short period of time. I did apply efforts to assist. Thank you Townzen for your support.

Aeration and overseed - Your service of my lawn is always good. I just don't like that I can't set up a more specific time for my services. I can only set up a time window, but I'd like to create a specific appointment time so that I can be home when the service is completed.

This lawn service is top notch! I can rely on them to ensure my lawn always looks great and there are no weeds anywhere. I highly recommend TruGreen to anyone who wants their lawn to look its best. Also, customer service is there to treat you special and valued if you call.

I started out the summer with a very poor looking lawn. There were lots of brown patches and its overall appearance was not good. I had never used TruGreen before so I decided to give them a try. Part way through the summer and a few treatments later my lawn looked beautiful!! I got a lot of great advice from TruGreen on how to care for my lawn. I will be back again next year! Thanks TruGreen!

TruGreen has given prompt, courteous, and great service to your home. The telephone contact is excellent. Service personnel arrive strictly on time. Major efforts are made to please the homeowner. We can think of no other company that we would rather do business with!

I have TruGreen under contract since early 2017 to treat my lawn, in particular to take care of violets and bare spots. To date, the violets are still here and striving, and after two years the bare spots are finally disappearing. Another overseeding will be needed to complete the work though. Overall my lawn looks average at best and definitely not as good as other lawns in my subdivision. Note that other weeds are absent so their product does work in most cases. Based on results, despite a very high number of services and reservices this year, I am not planning to renew my contract next year. I would not recommend TruGreen for challenging lawn conditions.

Overall pleased with TruGreen service. Only complaint would be nutsedge control. The annual aeration and seeding is a great value and done well. Also like the fact the same tech services my yard and knows the layout. Like the recommendations TG makes but sometimes seem rote.

I was not home so the tech called and left me a message to return the call at my convenience to discuss the application put on my lawn and what to expect. I called back and she was very specific with the details about my lawn and what to expect. With the information she gave me I knew she had looked at my entire yard and I knew what to look for going forward with my TruGreen Lawn Care treatments.

Since becoming a TruGreen customer my lawn has developed into one of the nicest in my development. I have a restful sleep knowing they will be taking care of what I used to do. I'm not sure why I waited so long to go TruGreen.

During the last visit the professional lawn care specialist pointed out that I had fungus that was killing my front yard grass. There are huge brown dead patches that make the front yard look terrible. It made sense when he explained it, then I thought why is this not taken care of in the package I purchased in Spring. I will say most of the Year the lawn looked great but somewhere in the middle these brown patches showed up and made the front look like crap. I would have thought that all the applications might deter such an issue. But I feel I can safely say, whether it be wrong from my own personal opinion, that my front yard looks the worst right now than anyone else's. Let me know what can be done to correct this in the future is it seems like something like this should have not have occurred.

When I moved into this house, the lawn looked dead. Less than 1 year later, it is green and mostly weed free. Thanks to the consistent service provided by the TruGreen professionals, I think by the end of next summer it will be one of the nicest lawns on the block.

Professional staff, great results - lawn has never looked better! Staff answers all questions and show a genuine interest in the well being of our lawn. Telephone notification when they are going to be at the house to perform the service... Very happy with their service!

I have used TruGreen for about 20 years. They provide consistent service and do it well over the entire season. I always prepay and get their discount. The people they hire present themselves very well and always are courteous and friendly.

All summer used TruGreen and my lawn looks horrible. I planted grass seed and irrigation and overseeding was done by you, our looks way better. I think I'm taking a year off from my applications. Most times the front part of the house was never done.

Over the past year I have had great service and my lawn is doing so much better since I started with the regular maintenance service TruGreen offers. But recently there was a mix up with the seeding and aeration of my yard. However, the staff at TruGreen took the time to listen to my concerns and addressed them quickly. So I want to thank Jeff & the staff at TruGreen for taking care of the problem. If I could give more stars I would!

Since 10/3 I have been trying to get a follow up call from a manager because of conflicting information given me when I was scheduled for seeding. I went through the app and each time I was told that the policy is to allow 24-48 hours for a call be returned. The time expired and I contacted the people at the chat desk again. They told me that they would send another message. Still no call.

Overall I’m impressed with your technology and love the app. I like the report that you get after each service with what was done. After aeration the worker did not reattach my gate which I then had to do. After paying $180 for a service I expect everything to be put back the way it was. Then when I issued a complaint no one called me back or did anything about it. With being a new customer I consider that two strikes early but will continue to use your service unless something else happens.

We are thrilled with our services. We do find a difference this year and are having seeding issues and have been given two different reasons as to why we are having issues. Your service people are very helpful and we trying to remain patient. Our lawn looked super last year!

A month ago I scheduled an evaluation appointment and was given a date for a TruGreen rep to come to assess my lawn and provide an estimate. No one showed and I had to follow. This happened twice. Third time I called I spoke with a friendly customer service rep that informed me the best approach was to purchase a full plan as it would ensure I was taken care of as they did not have capacity to prioritize assessments. Regrettably I agreed to purchase a full plan (8 treatments) and was given the first the following Saturday. They never showed and since then they have scheduled and rescheduled me three times in a week, keep pushing back the appointment date. Unacceptable for a service I paid for. I will cancel and recommend others not to sign up with these guys. I never write reviews but this is unacceptable and beyond frustrating.

Called in early September to get some help with my yard that had been graded and hydroseeded in May. I wanted primarily to have it fertilized to thicken it up before winter. Due to scheduling and weather issues the tech didn't come until after mid month September, and I wasn't there when the yard was treated. Two weeks later the yard looks like dead grass. "Treatment" consisted of a preemergent and crabgrass killer, which also wiped out the millet that had been seeded along with the bermuda seed to provide erosion control and quick green up. When I had the tech back to see the mess he said "we don't fertilize after August". I was so irate that I just told him to leave. I was so angry when I thought back to the initial call I made to TG, and the loquacious salesman who went on and on about various annual treatment plans and completely missed what I wanted.

Everything is great but the service guy on grounds should let the customer know issue with the lawn and any additional services need, cause when customer service call for additional several I have no clue what she or he is talking about.

i have had another service but they came too late in the season which nullified the application and my money. TruGreen services the lawn, shrubs and mosquitoes on a consistent and timely bases. It has been about 6 months now and i see definite improvement.

We are really happy with your services, thank you so much, we can hardly wait until next year like summer time to see the big difference in our lawn since we got you to service it. You're the best and we plan on staying with you and if we could get our neighbor to join your services that would be great

Your company and services are an absolute joke. Nobody ever comes when they say they are going to and the digger bees in my yard do a better job of aerating it. Your people miss large gigantic spots with the overseed and it’s a total waste of my money. I will be canceling my account with you.

Their representative has done a fantastic job. My grass is getting in shape. I have had other people say they could fix it but it just made my lawn worse. Best money well spent even if I'm on a budget. I recommend them highly. Thank you Mr. Rene ** for your work.

Spread weed control and something to green it up. The job was done very professionally and I was notified as to when he would arrive. He, Corbin **, left me a complete health and appearance printout about what he observed.

It was very difficult to get someone to respond to our initial request for service. Being a new customer I would think that a company would put forth their best effort. When someone finally contacted us to set up a visit, another TruGreen did the same thing a few days later and was surprised that we had already been contacted??? Now we are waiting for another contact for aeration and seeding??? Just a little confused as to how this works.

Even though I prepaid for a season's worth of service, I received an invoice for a service charge. I didn't have any extra service done and had prepaid my account. Have been told to just pay the invoice and don't fight it because I'll lose, so I did. Will not use TruGreen on this or my other accounts again.

On Sept 28, had Aeration and seeding done right after a very heavy rain. Ground was very wet and machine made ruts and pulled clumps of sod and clay up. Called Oct 1 to come out. Now Oct 10 still waiting for a callback and visit. Can’t talk to anyone other Customer NO service to get someone to come look at problem. Very Frustrating.

More weeds invaded lawn all over. Tree and shrub treatments made leaves worse. Spurge overtook part of lawn. Grass died in one area after treatment. Repeated applications did not solve the problems. Violets reappeared after being eliminated for several years.

Each time TruGreen has come, they have been on time and very professional. We are always given advance notice when they are coming and we don’t even have to be home. We have noticed over the last six months, that our yard looks so much better.

All technicians have been professional however I have not seen any visible improvement in overall lawn appearance despite using the service. I will monitor for the upcoming year to determine if quality of lawn improves with aeration and seed with hopes of having less weeds and more grass in the upcoming year 2019.

The service was unsuccessful in controlling the mosquitoes in my yard. I was unable to sit outside without getting bit. However, 2 of the technicians were very thorough in their applications. I have been disappointed in this particular service. I would not recommend.

I have been with TruGreen for the past two years and I am very satisfied with the work and professionalism of this company. They are timely and knowledgeable with there work. I have called them back for minor details and they have responded as though I was a priority every time. Great company to work with. No negatives.

We had the very best experience with our most recent TruGreen meeting. The specialist (John **) was knowledgeable and extremely helpful. He took time to go over each and every concern about our bushes and lawn care. He was wonderful and we hope very much to see him again. We could not be happier with the service Trugreen provides.

Service people were professional. Answered all my questions. I will be interested to see how my lawn looks in the spring. Aeration is very important. When aeration was completed I thought I would see more plugs on lawn. Does it vary from one lawn to another? I would be interested in your feedback. Email would be good.

I gave my sister a gift of lawn aeration and seeding after watching her attempt it on her own. Sorry to say it was a disaster. She wasted an entire day, put the dog at a kennel and they never showed, never called. She did call them three times throughout the day. Twice they said she was on the list to be done that day and then at 5pm told her they had ended for the day. They were nice enough to say that they would be there before Friday (It was a Monday) and when she said that was not acceptable they asked if she wanted to speak to a manager. No manager was available and as of 12 noon Tuesday, no manager returned her call. She has called and asked for a refund. My thoughtful gift gone sour.

Scheduled an aeration and over seeding. Waited over a week for the service. The entire backyard was missed. The front and side yard seeding was sparse at best. On the second visit, aeration and seeding were completed and well done. But again, I had to wait 5 days. Overall, 2 weeks to complete the service.

TruGreen has made each and every appointment. Their Specialist were helpful with questions and very professional. I did see an improvement in my lawn but was hoping for a better result. I believe it will take more treatment to get the results I want. No complaints so far.

As we all know it has been a bad summer for weeds, rain, rain, rain. TruGreen has been very helpful with that problem. They are very knowledgeable and have done a good job. They stand behind their work and do a great job!

J.P. has done a great job on my lawn. He recommends procedures and problem cures, shows up on time, and reviews what he has done. Got rid of the grubs and gave some life to the grass (which really needed it). All in all, very happy with the service.

I hardly ever get scheduled for my next service unless I call to inquire why my lawn service has not yet Been completed. It is currently mid October and the last treatment I had was the 8/30. I even went online to see if I could determine when my next appointment might be only to find nothing.

Technician is very good and treats the yard like it is his. I hope everybody else’s technician is as good as ours. Now why 3 out of 5 stars. I have been waiting on a application that was supposed to be done in September and still have not been done. I really don’t think it has anything to do with the technician because it was set up with customer service. Also the app for my phone is horrible, it keeps telling me I have no service with them.

I am very pleased with the condition of my lawn since TruGreen has been involved. However, I am beyond annoyed at the pushiness of the calls and the sales people to get me to constantly add additional services. I have added shrub and bushes and today when they called to tell me they were coming tomorrow, I was once again pressured into adding bug control. NO NO NO. Stop pushing additional services. If it continues, I will terminate lawn and bush and shrub. I do not need to constantly be pressured into additional services. It is a complete turn off which is sad since again, my lawn looks good but the sales pitches have already gotten old and it's only been about 2-3 months since I have been involved with TruGreen.

I think TruGreen has done a satisfactory job. I just wish I had more of a personal approach more often. It'd be nice if I got to talk to the technician and walk my lawn with them to point out problem areas that continue to be a problem to get them fixed. Shane provided that personal touch for me recently during train and overseeding, taking time to answer questions I had, I thoroughly appreciated him for that.

The TruGreen tech was very knowledgeable, friendly, and courteous. He performed the service and gave me some good lawn care tips in the process. I highly recommend you considering using their service. Not that much more than doing yourself either!

I had a scheduled Appt for Oct 8, 2018. My husband and I waited. NO SHOW or NO CALL. First appt time 11-4. Later I checked status and time was change to 12-5. I checked the link the status at 4:30, I saw my Appt was Cancelled. I called the 888 number. The rep could not tell me why my Appt was cancelled. My husband asked for the Area Manager to call us. We have not received a call from anyone. Not even to be rescheduled. We waited all day for nothing. No Show. No Call.

The guys came today and ran the aerator to break up the heavy thatch and start the process of reseeding the dead spots (from grub worms). They worked quickly and wasted little time and effort getting a tough job done. Thanks TruGreen.

The technician took the time to explain some things that were going on with my yard. He addressed some concerns I had with the various types of weeds and grasses that I have with my yard and my goals of having a beautiful yard.

Its been two and half years of services from TruGreen with minimal results to show. My yard does not portray as though I have existing lawn services. With a corner lot the property has the advantages to showcase with neighborhood, rather than refer people shy away. Turnover is extremely high resulting inconsistency between techs and accountability. I cannot to others. It’s been a disappointment thus far.

I have had a few other lawn care companies and always have had issues. Ever since I switched to TruGreen my lawn looks beautiful and dealing with TruGreen is simple and easy using their application. They are ahead of their class and true professionals!!

First aeration wasn’t done. Rep came out surveyed the yard and stated it would be done free of charge. Since I was billed and it wasn’t done. so why do you still have a bill for that service. Billing still showing a cost for aeration when I was told it would be free. I want to remove aeration from my service plan ASAP.

Tyler came out on 9/25 and sprayed for pests. The next day my lawn in the back was dying. Huge patches are now dead. I called Tyler and sent him several pictures. I called the main office twice and explained each time and both times I was told someone would contact me. Today is 10/8 and I'm still waiting for a call.

I have been a TruGreen customer since early 2000 when the company was Scott's. I pay for lawn, mosquito, pest and sprinkler services. The customer service department needs a few training classes for example; The sprinkler tech came out to do a regular service on our sprinklers and left the systems running when he left saying it should shut off in 30 mins. 3 hours later I was still trying to reach someone to come out and turn the system off as water was running down our street and causing mud to almost reach our pool. When I finally reached someone I was told "well I should have called before the office closed if I wanted help." It turned out they left rocks in the box they installed and the flap wouldn't close, allowing the system to shut off.

Good results, green and full lawn, good pricing, courteous workers, and had an understanding about the price that I found very acceptable!! Might increase the treatments for next year depending upon the pricing and type of applications. It was nice to have the same worker come each time.

My front lawn was just totally covered in dandelions and other weeds. I live in an area where most have the perfect lawn. Thought I would try TruGreen when they came around with a special offer, I signed up for 5 treatments and after the first treatment I noticed the improvement within a couple of days. The guys who came around to do the work were courteous and professional and I would seriously recommend them to anyone in the same situation. My lawn has never looked better.

I've been very impressed with the TruGreen team ever since I hired them to save my landscaping investment over a year ago. My grass and trees have never looked healthier. What I particularly like is the mobile app that allows me to manage my treatments on the go and track their representatives in real time so know precisely when they'll arrive.

I have had my lawn fertilized, weed controlled for the last two years by TruGreen. I am very pleased with the service they have provided and am very happy with the results. I plan on using their services next year as well.

Excellent, lawn is better than it has looked in years. It was a weed patch with weak grass. Now it is thick and lush with few weeds. It has even become more difficult to mow. We are happy to recommend their service.

I am very happy with my lawn care. My lawns look very healthy and green. The technicians are always helpful and professional. The insect and mosquito service is always very good. I have noticed a much reduced presence of mosquitos.

Our applicator came out 1st. I received an email he was on his way then another stating he was completed even before he arrived. I happened to home that day. I watched from inside. The applicator didn't even do 2/3 of what he was supposed to do, even though his paperwork showed the square footage and gallons used. I called the local office and got the run-around. I asked for the applicator to return, I was informed he was too far away, this was within minutes of his departure. I asked for a manager to contact me and it's been 5 days no contact whatsoever. This is only the second application and I'm not sure the first one was done correctly either since I wasn't home to watch. I'm very dissatisfied.

After 3 regular treatments, with no apparent success in weed removal, I requested another treatment for the various weeds that were thriving in the yard, mainly around the edges, but there were some everywhere. After Hakeem treated for the weeds, there are signs that that treatment was taking care of the weeds and crabgrass. Very grateful for that. Thank you TruGreen.

Got off to rocky start in the Spring with them but it worked out really great!! Yard looks 1000x better than in the Spring! No mosquitos or ticks! Trees are even looking better and healthier. We are signing up for next year!

We have had excellent service and our supervisor is excellent (Tim)! Every time we call for service or having issues TruGreen will respond. If they don't have an answer they take a sample and tell us 24 to 48 hrs with an answer and treatment plan.

Always very pleased with their service - have been with this lawn service for many years and will continue due to their expertise and our beautiful lawn! Anytime we have questions the expert will answer professionally and give great advise. Anyone coming up our street/driveway will comment on our beautiful lawn!

Although I would prefer to have the same lawn care specialist service my lawn, I can understand that this is difficult at times. I did have one specialist for a 2+ year period but he was assigned to do other work for TruGreen. His name was **-Michael **. He was a true professional and kept my lawn in perfect condition. I hated to see him reassigned. It would be great if he were back in the lawn care business, esp. for my lawn.

We have had two treatments to complete the above service subject, the first by Archer ** and the second by Devin **. Both technicians are very professional, in their manner and in the work they did. I have commended them both and will recommend them to everyone I can. TruGreen does an exceptional job and we appreciate the service. Our yard is greatly improved!

I am impressed with the performance of TruGreen. They have delivered all that they promised and more. The lawn, true green! It is so healthy and growing so well I find I must mow more frequently (not a problem). The wife says maybe I should stop fertilizing the lawn - nope, not with as good as it looks. And, oh yes, not one weed!!!

I've used the service since May, and it has been great. The grass was greener and thicker this year. The only suggestion is to work on getting the overseed service for our area in Hartsville, SC. Other than that, they have everything. TruGreen has made my yard healthier when I haven't had time to get to it.

I like the advance call to let me know when my lawn will be serviced, the doorbell ring so we can discuss the service call, the doorbell ring to let me know he's finished. All these assure me the job has been done properly; they WEREN'T done by my previous lawn service company (Lawn Doctor).

Had to request reseeding in front yard. Front yard a complete mess. Had to card three times to find out the problem. No one contacted me about the problem. They just retreated. I think it was a fungus or too much weed killer.