TruGreen Lawn Care Reviews

When I moved into this house, the lawn looked dead. Less than 1 year later, it is green and mostly weed free. Thanks to the consistent service provided by the TruGreen professionals, I think by the end of next summer it will be one of the nicest lawns on the block.

Professional staff, great results - lawn has never looked better! Staff answers all questions and show a genuine interest in the well being of our lawn. Telephone notification when they are going to be at the house to perform the service... Very happy with their service!

I have used TruGreen for about 20 years. They provide consistent service and do it well over the entire season. I always prepay and get their discount. The people they hire present themselves very well and always are courteous and friendly.

All summer used TruGreen and my lawn looks horrible. I planted grass seed and irrigation and overseeding was done by you, our looks way better. I think I'm taking a year off from my applications. Most times the front part of the house was never done.

Over the past year I have had great service and my lawn is doing so much better since I started with the regular maintenance service TruGreen offers. But recently there was a mix up with the seeding and aeration of my yard. However, the staff at TruGreen took the time to listen to my concerns and addressed them quickly. So I want to thank Jeff & the staff at TruGreen for taking care of the problem. If I could give more stars I would!

Since 10/3 I have been trying to get a follow up call from a manager because of conflicting information given me when I was scheduled for seeding. I went through the app and each time I was told that the policy is to allow 24-48 hours for a call be returned. The time expired and I contacted the people at the chat desk again. They told me that they would send another message. Still no call.

Overall I’m impressed with your technology and love the app. I like the report that you get after each service with what was done. After aeration the worker did not reattach my gate which I then had to do. After paying $180 for a service I expect everything to be put back the way it was. Then when I issued a complaint no one called me back or did anything about it. With being a new customer I consider that two strikes early but will continue to use your service unless something else happens.

We are thrilled with our services. We do find a difference this year and are having seeding issues and have been given two different reasons as to why we are having issues. Your service people are very helpful and we trying to remain patient. Our lawn looked super last year!

A month ago I scheduled an evaluation appointment and was given a date for a TruGreen rep to come to assess my lawn and provide an estimate. No one showed and I had to follow. This happened twice. Third time I called I spoke with a friendly customer service rep that informed me the best approach was to purchase a full plan as it would ensure I was taken care of as they did not have capacity to prioritize assessments. Regrettably I agreed to purchase a full plan (8 treatments) and was given the first the following Saturday. They never showed and since then they have scheduled and rescheduled me three times in a week, keep pushing back the appointment date. Unacceptable for a service I paid for. I will cancel and recommend others not to sign up with these guys. I never write reviews but this is unacceptable and beyond frustrating.

Called in early September to get some help with my yard that had been graded and hydroseeded in May. I wanted primarily to have it fertilized to thicken it up before winter. Due to scheduling and weather issues the tech didn't come until after mid month September, and I wasn't there when the yard was treated. Two weeks later the yard looks like dead grass. "Treatment" consisted of a preemergent and crabgrass killer, which also wiped out the millet that had been seeded along with the bermuda seed to provide erosion control and quick green up. When I had the tech back to see the mess he said "we don't fertilize after August". I was so irate that I just told him to leave. I was so angry when I thought back to the initial call I made to TG, and the loquacious salesman who went on and on about various annual treatment plans and completely missed what I wanted.

Everything is great but the service guy on grounds should let the customer know issue with the lawn and any additional services need, cause when customer service call for additional several I have no clue what she or he is talking about.

i have had another service but they came too late in the season which nullified the application and my money. TruGreen services the lawn, shrubs and mosquitoes on a consistent and timely bases. It has been about 6 months now and i see definite improvement.

We are really happy with your services, thank you so much, we can hardly wait until next year like summer time to see the big difference in our lawn since we got you to service it. You're the best and we plan on staying with you and if we could get our neighbor to join your services that would be great

Your company and services are an absolute joke. Nobody ever comes when they say they are going to and the digger bees in my yard do a better job of aerating it. Your people miss large gigantic spots with the overseed and it’s a total waste of my money. I will be canceling my account with you.

Their representative has done a fantastic job. My grass is getting in shape. I have had other people say they could fix it but it just made my lawn worse. Best money well spent even if I'm on a budget. I recommend them highly. Thank you Mr. Rene ** for your work.

Spread weed control and something to green it up. The job was done very professionally and I was notified as to when he would arrive. He, Corbin **, left me a complete health and appearance printout about what he observed.

It was very difficult to get someone to respond to our initial request for service. Being a new customer I would think that a company would put forth their best effort. When someone finally contacted us to set up a visit, another TruGreen did the same thing a few days later and was surprised that we had already been contacted??? Now we are waiting for another contact for aeration and seeding??? Just a little confused as to how this works.

Even though I prepaid for a season's worth of service, I received an invoice for a service charge. I didn't have any extra service done and had prepaid my account. Have been told to just pay the invoice and don't fight it because I'll lose, so I did. Will not use TruGreen on this or my other accounts again.

On Sept 28, had Aeration and seeding done right after a very heavy rain. Ground was very wet and machine made ruts and pulled clumps of sod and clay up. Called Oct 1 to come out. Now Oct 10 still waiting for a callback and visit. Can’t talk to anyone other Customer NO service to get someone to come look at problem. Very Frustrating.

More weeds invaded lawn all over. Tree and shrub treatments made leaves worse. Spurge overtook part of lawn. Grass died in one area after treatment. Repeated applications did not solve the problems. Violets reappeared after being eliminated for several years.

Each time TruGreen has come, they have been on time and very professional. We are always given advance notice when they are coming and we don’t even have to be home. We have noticed over the last six months, that our yard looks so much better.

All technicians have been professional however I have not seen any visible improvement in overall lawn appearance despite using the service. I will monitor for the upcoming year to determine if quality of lawn improves with aeration and seed with hopes of having less weeds and more grass in the upcoming year 2019.

The service was unsuccessful in controlling the mosquitoes in my yard. I was unable to sit outside without getting bit. However, 2 of the technicians were very thorough in their applications. I have been disappointed in this particular service. I would not recommend.

I have been with TruGreen for the past two years and I am very satisfied with the work and professionalism of this company. They are timely and knowledgeable with there work. I have called them back for minor details and they have responded as though I was a priority every time. Great company to work with. No negatives.

We had the very best experience with our most recent TruGreen meeting. The specialist (John **) was knowledgeable and extremely helpful. He took time to go over each and every concern about our bushes and lawn care. He was wonderful and we hope very much to see him again. We could not be happier with the service Trugreen provides.

Service people were professional. Answered all my questions. I will be interested to see how my lawn looks in the spring. Aeration is very important. When aeration was completed I thought I would see more plugs on lawn. Does it vary from one lawn to another? I would be interested in your feedback. Email would be good.

I gave my sister a gift of lawn aeration and seeding after watching her attempt it on her own. Sorry to say it was a disaster. She wasted an entire day, put the dog at a kennel and they never showed, never called. She did call them three times throughout the day. Twice they said she was on the list to be done that day and then at 5pm told her they had ended for the day. They were nice enough to say that they would be there before Friday (It was a Monday) and when she said that was not acceptable they asked if she wanted to speak to a manager. No manager was available and as of 12 noon Tuesday, no manager returned her call. She has called and asked for a refund. My thoughtful gift gone sour.

Scheduled an aeration and over seeding. Waited over a week for the service. The entire backyard was missed. The front and side yard seeding was sparse at best. On the second visit, aeration and seeding were completed and well done. But again, I had to wait 5 days. Overall, 2 weeks to complete the service.

TruGreen has made each and every appointment. Their Specialist were helpful with questions and very professional. I did see an improvement in my lawn but was hoping for a better result. I believe it will take more treatment to get the results I want. No complaints so far.

As we all know it has been a bad summer for weeds, rain, rain, rain. TruGreen has been very helpful with that problem. They are very knowledgeable and have done a good job. They stand behind their work and do a great job!

J.P. has done a great job on my lawn. He recommends procedures and problem cures, shows up on time, and reviews what he has done. Got rid of the grubs and gave some life to the grass (which really needed it). All in all, very happy with the service.

I hardly ever get scheduled for my next service unless I call to inquire why my lawn service has not yet Been completed. It is currently mid October and the last treatment I had was the 8/30. I even went online to see if I could determine when my next appointment might be only to find nothing.

Technician is very good and treats the yard like it is his. I hope everybody else’s technician is as good as ours. Now why 3 out of 5 stars. I have been waiting on a application that was supposed to be done in September and still have not been done. I really don’t think it has anything to do with the technician because it was set up with customer service. Also the app for my phone is horrible, it keeps telling me I have no service with them.

I am very pleased with the condition of my lawn since TruGreen has been involved. However, I am beyond annoyed at the pushiness of the calls and the sales people to get me to constantly add additional services. I have added shrub and bushes and today when they called to tell me they were coming tomorrow, I was once again pressured into adding bug control. NO NO NO. Stop pushing additional services. If it continues, I will terminate lawn and bush and shrub. I do not need to constantly be pressured into additional services. It is a complete turn off which is sad since again, my lawn looks good but the sales pitches have already gotten old and it's only been about 2-3 months since I have been involved with TruGreen.

I think TruGreen has done a satisfactory job. I just wish I had more of a personal approach more often. It'd be nice if I got to talk to the technician and walk my lawn with them to point out problem areas that continue to be a problem to get them fixed. Shane provided that personal touch for me recently during train and overseeding, taking time to answer questions I had, I thoroughly appreciated him for that.

The TruGreen tech was very knowledgeable, friendly, and courteous. He performed the service and gave me some good lawn care tips in the process. I highly recommend you considering using their service. Not that much more than doing yourself either!

I had a scheduled Appt for Oct 8, 2018. My husband and I waited. NO SHOW or NO CALL. First appt time 11-4. Later I checked status and time was change to 12-5. I checked the link the status at 4:30, I saw my Appt was Cancelled. I called the 888 number. The rep could not tell me why my Appt was cancelled. My husband asked for the Area Manager to call us. We have not received a call from anyone. Not even to be rescheduled. We waited all day for nothing. No Show. No Call.

The guys came today and ran the aerator to break up the heavy thatch and start the process of reseeding the dead spots (from grub worms). They worked quickly and wasted little time and effort getting a tough job done. Thanks TruGreen.

The technician took the time to explain some things that were going on with my yard. He addressed some concerns I had with the various types of weeds and grasses that I have with my yard and my goals of having a beautiful yard.

Its been two and half years of services from TruGreen with minimal results to show. My yard does not portray as though I have existing lawn services. With a corner lot the property has the advantages to showcase with neighborhood, rather than refer people shy away. Turnover is extremely high resulting inconsistency between techs and accountability. I cannot to others. It’s been a disappointment thus far.

I have had a few other lawn care companies and always have had issues. Ever since I switched to TruGreen my lawn looks beautiful and dealing with TruGreen is simple and easy using their application. They are ahead of their class and true professionals!!

First aeration wasn’t done. Rep came out surveyed the yard and stated it would be done free of charge. Since I was billed and it wasn’t done. so why do you still have a bill for that service. Billing still showing a cost for aeration when I was told it would be free. I want to remove aeration from my service plan ASAP.

Tyler came out on 9/25 and sprayed for pests. The next day my lawn in the back was dying. Huge patches are now dead. I called Tyler and sent him several pictures. I called the main office twice and explained each time and both times I was told someone would contact me. Today is 10/8 and I'm still waiting for a call.

I have been a TruGreen customer since early 2000 when the company was Scott's. I pay for lawn, mosquito, pest and sprinkler services. The customer service department needs a few training classes for example; The sprinkler tech came out to do a regular service on our sprinklers and left the systems running when he left saying it should shut off in 30 mins. 3 hours later I was still trying to reach someone to come out and turn the system off as water was running down our street and causing mud to almost reach our pool. When I finally reached someone I was told "well I should have called before the office closed if I wanted help." It turned out they left rocks in the box they installed and the flap wouldn't close, allowing the system to shut off.

Good results, green and full lawn, good pricing, courteous workers, and had an understanding about the price that I found very acceptable!! Might increase the treatments for next year depending upon the pricing and type of applications. It was nice to have the same worker come each time.

My front lawn was just totally covered in dandelions and other weeds. I live in an area where most have the perfect lawn. Thought I would try TruGreen when they came around with a special offer, I signed up for 5 treatments and after the first treatment I noticed the improvement within a couple of days. The guys who came around to do the work were courteous and professional and I would seriously recommend them to anyone in the same situation. My lawn has never looked better.

I've been very impressed with the TruGreen team ever since I hired them to save my landscaping investment over a year ago. My grass and trees have never looked healthier. What I particularly like is the mobile app that allows me to manage my treatments on the go and track their representatives in real time so know precisely when they'll arrive.

I have had my lawn fertilized, weed controlled for the last two years by TruGreen. I am very pleased with the service they have provided and am very happy with the results. I plan on using their services next year as well.

Excellent, lawn is better than it has looked in years. It was a weed patch with weak grass. Now it is thick and lush with few weeds. It has even become more difficult to mow. We are happy to recommend their service.

I am very happy with my lawn care. My lawns look very healthy and green. The technicians are always helpful and professional. The insect and mosquito service is always very good. I have noticed a much reduced presence of mosquitos.

Our applicator came out 1st. I received an email he was on his way then another stating he was completed even before he arrived. I happened to home that day. I watched from inside. The applicator didn't even do 2/3 of what he was supposed to do, even though his paperwork showed the square footage and gallons used. I called the local office and got the run-around. I asked for the applicator to return, I was informed he was too far away, this was within minutes of his departure. I asked for a manager to contact me and it's been 5 days no contact whatsoever. This is only the second application and I'm not sure the first one was done correctly either since I wasn't home to watch. I'm very dissatisfied.

After 3 regular treatments, with no apparent success in weed removal, I requested another treatment for the various weeds that were thriving in the yard, mainly around the edges, but there were some everywhere. After Hakeem treated for the weeds, there are signs that that treatment was taking care of the weeds and crabgrass. Very grateful for that. Thank you TruGreen.

Got off to rocky start in the Spring with them but it worked out really great!! Yard looks 1000x better than in the Spring! No mosquitos or ticks! Trees are even looking better and healthier. We are signing up for next year!

We have had excellent service and our supervisor is excellent (Tim)! Every time we call for service or having issues TruGreen will respond. If they don't have an answer they take a sample and tell us 24 to 48 hrs with an answer and treatment plan.

Always very pleased with their service - have been with this lawn service for many years and will continue due to their expertise and our beautiful lawn! Anytime we have questions the expert will answer professionally and give great advise. Anyone coming up our street/driveway will comment on our beautiful lawn!

Although I would prefer to have the same lawn care specialist service my lawn, I can understand that this is difficult at times. I did have one specialist for a 2+ year period but he was assigned to do other work for TruGreen. His name was **-Michael **. He was a true professional and kept my lawn in perfect condition. I hated to see him reassigned. It would be great if he were back in the lawn care business, esp. for my lawn.

We have had two treatments to complete the above service subject, the first by Archer ** and the second by Devin **. Both technicians are very professional, in their manner and in the work they did. I have commended them both and will recommend them to everyone I can. TruGreen does an exceptional job and we appreciate the service. Our yard is greatly improved!

I am impressed with the performance of TruGreen. They have delivered all that they promised and more. The lawn, true green! It is so healthy and growing so well I find I must mow more frequently (not a problem). The wife says maybe I should stop fertilizing the lawn - nope, not with as good as it looks. And, oh yes, not one weed!!!

I've used the service since May, and it has been great. The grass was greener and thicker this year. The only suggestion is to work on getting the overseed service for our area in Hartsville, SC. Other than that, they have everything. TruGreen has made my yard healthier when I haven't had time to get to it.

I like the advance call to let me know when my lawn will be serviced, the doorbell ring so we can discuss the service call, the doorbell ring to let me know he's finished. All these assure me the job has been done properly; they WEREN'T done by my previous lawn service company (Lawn Doctor).

Had to request reseeding in front yard. Front yard a complete mess. Had to card three times to find out the problem. No one contacted me about the problem. They just retreated. I think it was a fungus or too much weed killer.

When I first started the applications, I wasn't impressed, as I didn't see any improvement in our yard initially. However, over time, our yard has started looking really good, one of the better looking yards in the area. I guess good things really do come to those who wait (smile)! I am a true fan and believer of TruGreen now!

Back in the spring one of TruGreen's employees, scratched and galled my fence. Through insults and being accused of doing this to my fence, and another rep said that I do not even having a contract for the season, I guess paying in advance has no merit. I was asked to contact the company who installed my ten thousand dollar fence, and to no avail that have not returned my calls. The last Rep of Trugreen that I talked to said that the incident will be fixed and we would be compensated. RIGHT!

Ruined 11 paver stones on brand new patio with aeration machine immediately after being politely asked to be careful. Never had a worse lawn in 30 Years. Submitted claim to TruGreen. Not even a callback. I think that pretty much sums it up.

I have already told friends how my yard has never looked better. The annoying weeds and wild-flowers that seemed impossible to get rid of are all gone and the grass has thickened up into the problems areas. I will definitely have you back next year. See you in the spring.

We prepaid for lawn and mosquito services. So far, our yard is more covered with weeds than when they first began and mosquito problems have not improved. Not only do we have these problems but their appt scheduling stinks. Very rarely shows at time requested, but since we have gate, we ask they call first which most haven't. We have even been here and they will show up then leave because gate is closed...never coming to door or calling. I have requested managers to call or come by but so far this is the closest I've had to anyone responding.

Zarnell is wonderful. He gives us great suggestions and we follow them as best we can. Our grass hasn't looked so good. Thank you. The mosquito spray was wonderful until the next rain but the timing of the spraying worked out fine.

The biggest issue we have is when calling in for services. We will call about ants and black spots disease and someone will show up to spray for mosquitoes. We called about getting ants and the mosquito person came or if I don’t answer the door 'cause I’m working, some think I’m not home and don’t do any service but will a report saying they did the service. On the app I would put have service tech call and never get a call back. I have called about our Crepe Myrtle several times and nothing has ever been addressed. There have been some employees that have been very professional and very informative when I ask questions.

We're still early in the process, but so far my lawn is improving. After the first treatment quite a bit of my lawn disappeared which was a concern. However now, after about 6 weeks and 3 treatments my lawn is looking much better. The guys that did the aeration and seeding really did a nice job. It will be a few weeks before they germinate but when they get going my lawn should look fantastic. The real test will be next season, but we are optimistic at this point.

The agent was pleasant and professional. She did a wonderful job. She took her time with doing the application and explaining the steps for a successful lawn. I'm looking forward to the next application.

This is our first time utilizing TruGreen for our unique lawn care needs and I would highly recommend their unique services to Family and Friends. My personal recommendation would result from the Superior Service and knowledgeable staff that we have encountered along the way thus far. Gladly accepted and appreciated! Thank you TruGreen. :D

TruGreen has changed the way my lawn and yard look completely! I’m so pleased with everything from lawn and shrubs, pest control, sprinkler care and repairs! Everyone who comes to my home is professional, knowledgeable and considerate! We couldn’t be more pleased and highly recommend all these services! Try them and you will not be disappointed!

I would call this company "Lawn killers". I have called and chatted numerous times to customer service asking to have regional manager contact me about a problem with my lawn - it looks much worse than before they started the treatment cycle in May. They always promise to call me back in 24 hrs period, but no one has contacted me to date. I stayed for one day home last month and realized that they served only front yard, but I signed and prepaid for the whole property in May. I will definitely cancel this service from renewal.

I believe the technician that came out was Cole. Answered questions to the best of his ability. Supplied answer to cause of mushrooms growing in yard. Attributed it to a tree that was removed about 4 years ago. I still have concerns about bare area with minimal new grass growth. Would like more feedback on steps to ensure growth occurs rest of fall or dormant seeding plan.

Started treating lawn without soil test. I think your company should of took a free soil test. That way the proper chemicals to ensure the right chemicals would be used to treat my lawn. So I can get the best product for my lawn.

Inferior product and even worse customer service. After complaining about the service and their 100% guarantee nothing was done. The weeds did not go away. Even worse I cancelled the service and they continued their service. Ultimately I did not pay and that got their attention. They called me and I stated that I was unsatisfied by the product and service and wanted to account cancelled. They did cancel it... but... 2 months later I get a collections notice for $250. So now I need to deal with their debt collector and explain why it was not paid. Thank God I took photos. Save yourself the trouble. 100% guaranteed???

Great service for a great product. My lawn is only three years old, grown in a sandy, highly acidic soil(mostly pine and oak trees). TruGreen has helped me grow a very lush, green lawn, the envy of the neighborhood. Anytime there’s a problem with my lawn, ie. weeds, insects, etc.. all I have to do is call TruGreen and they’re at my home within a few days. Thank You TruGreen and your VERY capable Lawn Service Techs.

I admit I was apprehensive about hiring TruGreen but they did an outstanding job (aeration and overseeding). I ask them for special attention to some bad spots and they did it willingly. Elixie ** and his partner deserve an attaboy for their work. I intend to continue my contact with them.

Service technicians were very good. But after all your services, I'll have to sow my own seed and fertilize myself. So, from this date forward, I need no service for my lawn or tree and bushes. Thank you just the same.

Mr. ** was very helpful when I asked him questions, when he did my last application. He took time with me and answered all my questions. It is very comforting to know that there are still employees will take the time to answer my question and not make me feel I was wasting his time. Thanks Mel for all your help.

The tops of all the blades of grass turned yellow after the first treatment. I assume that too much of the liquid sat onto the blades of grass and burned it? Should the technician be applying less? Maybe this is a normal occurrence? I've self fertilizes with Scotts and it had never happened, and it was a manual that sat on the lawn for days.

I would not recommend this service. The product does not do what it is advertised to do. I started in March and this is October. I have the lawn care service And The pest control. I still have weeds in my yard and bugs such as large ants And spiders.

I am pleased to recommend TruGreen Service primarily because of the professionalism and courteousness of their technicians and the high-quality products used in servicing my lawn. TruGreen also provides communication via email and phone to confirm service and ensure my privacy and protection. The excellent, healthy and attractive appearance of my lawn adds value to my home because of its positive curbside appeal.

This is my first time having a lawn service come in to take care of my lawn. So far the service has been excellent. The technicians are knowledgeable and friendly. They explain the service they are doing and ask if there are any questions. It is too early to tell results, but I expect that they will be good.

I'm a man that dedicates little time to my yard. I mow, weed whack and that's about it. TruGreen offered me a plan that allows me to have a weed free lawn, in better shape than it's been in years. Ray does a great job, fills me in on what is being done and answers all questions with detail and confidence. When I have a special request, he follows through every time. I am very pleased with my lawn, my service and all company communications. Thank you all.

For some reason I'm still seeing cockroach and bugs. I would think that I would see them dead but that's not the case. I don't know what's going on but I'm not satisfy at all with this results I'm getting.

This is our first year with TruGreen. Their service has been great. Their communication with us has been timely and open. It has been a wonderful experience to have their assistance in keeping our grass and shrubs in great shape. We recommend TruGreen wholeheartedly to those out there that may be considering TruGreen for their ground services.

I had the pleasure of talking to the regional manager. She was cordial and apologetic. I mentioned that we just wanted to see the fruits of their labor by seeing good results by next year. Thank you!

Your tech did NOT treat the entire lawn, he made wide turns so a lot of the lawn was missed. He missed one side of my lawn completely. In the backyard he hit and missed, and one time just threw it out by hand. I was not at home but had workers in the house that were watching. They said he was there all of 5 min. I have 15,0000 sq.ft. When I got home I Walked the area and could see just what he missed.

Over the course of the most recent season my lawn has gone from what I would call embarrassing to the envy of my family and neighbors. I attribute this transformation to the knowledge and professionalism of Seth who has cared for my lawn all year. Thanks again Seth and look forward to another great season next year.

This is the second time I have waited around the entire day and my service was either delayed or cancelled. I was home waiting to put my dogs up and no one showed up. At 4pm the service said there has been a delay and then all of a sudden it said canceled due to pets in the yard. Nobody showed up at my house. I need a more reliable window.

Difficult at times to deal with administration. For example I tried to log into my account and get a message that reads "account locked". I have no idea why this is but it means a call to the admin office.

TruGreen skipped a treatment between June 20th and August 23. By time they came my lawn had insect and fungus trouble. Having someone contact me, took 2 more weeks. My lawn looks like a war zone. I was offered free treatments for the remainder of the year, but I had to pay for aeration and seeding. I do not believe the seeding will be enough. I have photos on my phone that I sent previously. Give me an email to send them to.

"Called numerous times since July regarding a problem with lawn caused when they burned a large hole In the lawn from the fertilizer that they put down. I was told many times when I requested to speak with a manager that someone will get back to me. Finally someone did come out to take care of the lawn but had no grass seed and took pictures and spoke to his manager and left. Never heard anything again. Keep calling. Last week a Connecticut manager called and advised that a New York manager would contact us the following day. Still haven't heard. In addition, they are suppose to take care of lawn weeds, front yard is loaded with weeds. Very poor customer service and communication within the company."

I had an area where the grass was brown. Since with the service the grass is now green and in great shape. All my yards are flush and the grass is nice dark green. The service is great for lawns in good shape and to maintain a beautiful yard.

I have been asking for 2 weeks for my technician to call me to discuss my yard. I have talked to 3 different people in the office. But no technician call. I just want to make sure that I am making the correct yard decisions.

Great job less than 2 weeks and we have heavy “fuzz” in bare spots. Never thought it would come back. Very happy. Thanks. Have always had great luck with TruGreen. Will be back next year. Yard was a real mess when we moved in a year ago.

After 3 times of weeds control services and pest control services, there is still a lots of weeds around the edge of my backyard and fire ants are still active. I called TG, and TG provided an additional service for free. I appreciate that. However, it still not have any change. Now I bought some ants killer, hopefully it works. Also, my mother is trying to pull out the weeds using hands. I used TG with my previous home before, it was fine. It is a little bit disappointed this time after I prepaid for the whole year services.

It’s first time with TruGreen. It’s been 7 services completed but my lawn still not looking healthy and green at all. I am attaching some pics to show what my lawn looks like and you can compare with my neighbor’s. I’m seeking to switch to other providers.

TruGreen has been out to treat my yard at least 5 times, and 1 extra that I already requested. The technicians are always friendly and polite, but in all those treatments the weeds has not diminished in the slightest. Unfortunately for me, I paid for an entire year, otherwise I would have canceled a long time ago and saved my money. You promise golf course quality, my grass isn’t even green!

After some initial challenges getting the scheduling for our core aeration and seeding straight, I think we got your #1 guy. Jose came early, listened to our yard's needs and nuances, and did the job right. Then when he was done, asked me to check certain spots to make sure I was happy with what he had done. I'm glad we ended up with Jose instead of the guy who didn't show up on a Saturday afternoon.

We have had two other lawn services in the past. Never had we had such great service and information about our lawn prior to getting TruGreen. He not only talk to us about what he put down but how to treat our problems that we have as well. I definitely recommend them over any other company!

When setting up services initially I specifically spoke about white fly type bugs in my yard and my concern that they were laying larva which would produce Grubs which would bring moles. The white fly type bugs are still in my yard and now the moles have come. I think I paid for a bug treatment to kill these white flies initially and nothing has changed since my Original phone calls. Some of my weeds that came up after your services first started have been killed but the majority have not. It would be nice for someone to come and walk my yard with me. Thank you.

We signed up for services for this year, to the tune of around $400. After numerous applications, we're still waiting for the weeds to die off. Our front and side yards look somewhat better, but the backyard looks untouched. It's still rampant with clover, broadleafs, and other weeds. We feel like we've wasted a lot of money.

Our yard used to look like crap, full of weeds with an anemic shade of yellow/green. Our service tech, Robert **, is friendly, professional and thorough in every aspect of our services performed. No more weeds, and our yard looks great. This service is worth every penny, and it fits easily in our budget. I wish I would’ve done it sooner. Get your yard back in shape today!

On September 17th, 2018 I had service from TruGreen. My lawn was supposed to have been treated with fertilizer and broadleaf control. I was out of town at the time, but did get a call from my lawn maintenance man to tell me that he rode by my house and saw that my lawn had been burnt. He stopped by, saw that TruGreen had been there, and sent me a picture of the lawn. I live on a corner lot and typically when the spray is done they spray the front yard, then get in the truck go to the side street so as to better reach to spray the side and the backyard.

Good service in 2018 - reliable and showed up when they said they would. For 2019, I would prefer not having the mini truck sprayer put down fertilizer. I believe some areas are missed and some areas get too much fertilizer and cause brown spots or weeds not receiving treatment. Also, when the ground is too wet, the tractor leaves ruts in some areas.

We had had TruGreen Lawn service for 3 or 4 years. Our lawn has never looked better. When we have had a problem or needed a re-treatment due to rain, they have been very quick to respond and re-treat our lawn. Their service technicians are very polite, knowledgeable, responsive and desirable of doing a great job in keeping our lawn looking great.

Great job. Have dealt with them for a while - always leave me a note on the door and a e-mail. Also enjoy my 10 percent discount the first of the year. They always inform me on my Iphone on what scheduled day they're coming out.

The professionals at TruGreen are great. The yard looks great and survived the hot summer. My dogs love playing and rolling around in the yard that TruGreen made look and feel wonderful. Thank you for taking care of our yard.

I had Scotts lawn service for many years, and I was very happy with the service and results. Since they were bought by TruGreen, the prices have gone up and the service has gone down. Since they have been servicing my property, there are always weeds or crabgrass that I end up pulling/treating myself. That was never the case before. They have burned my lawn, and most recently I have a large section in the front of my house that is just dead. I have no idea why. I have called my local office several times, but I can never get through. The customer service center tells me that a manager will call and follow up, which never happens.

We wanted to take this survey just to let others know of the wonderful service we are receiving with TruGreen. Our lawn, in all the years that we have lived here, has not been as brilliant in color. It is a pleasure to just look outside and see it. No more sand spots or dull green weeds.

In the last two weeks my yard has turned brown in areas not under the trees or bushes. With the last rains it has begun to return to the green color again. I feel that the fertilization was too much for those areas of yard. I hope this does not happen again since my yard looked like the middle of a dry spell while all the other yards around me were nice and green. I have been pleased with my yard and your results since I have been with you. Thank You.

This has got to be the worst scam in history. Don't sign up for any of their services. They up-sell everything, they call daily harassing and begging you to retain their services, and they don't cancel when you ask them to. I canceled this service 6 months ago and they never stopped billing me. Now they had the nerve to send me threatening collection letters. I called to resolve the issue by letting them know I canceled 6 months ago and they said, "how can we keep you as a client". The end result of their service was a completely dead lawn, which had to be replaced entirely and 50+ aggravating phone calls and collection letters.

Great service and great price and now my lawn looks amazing! Five application was perfect for my lawn and the end result is exactly what I was looking for. They were easy to deal with and billing and invoicing was simple as well.

He left me a voice message from his cell phone and TOLD ME that if I don't return his phone call, that he's coming to my house anyway. He showed up at my house without my approval, which is noted on my account. I watched him later through my cameras. He did a sloppy job in applying the treatment and either broke the termite bait cap or didn't put it on and laid it on the grass. I need to go check the rest of them. Termite or any bait all over my driveway. The spreading of the bait was poorly applied.

My yard has never look as good as it does now. There are the occasional weeds that aren't controlled that have to be dealt with, but the rest of the lawn is thick and green. Always be happy with a weed free lawn.

I have been using TruGreen for years and love their service. I have not found any other set I've that compares. They address any and all lawn care concerns and go above and beyond to retain me as a customer.

Called numerous times since July regarding a problem with lawn caused when they burned a large hole In the lawn from the fertilizer that they put down. I was told many times when I requested to speak with a manager that someone will get back to me. Finally someone did come out to take care of the lawn but had no grass seed and took pictures and spoke to his manager and left. Never heard anything again. Keep calling. Last week a Connecticut manager called and advised that a New York manager would contact us the following day. Still haven't heard. In addition, they are suppose to take care of lawn weeds, front yard is loaded with weeds. Very poor customer service and communication within the company.

After fertilization, pesticide and lime, grass turned green in spots. John came and said it was getting rid of unwanted grass so that the whole yard would be one kind of grass. He said it would thicken up eventually. I hope this is true, because it look awful right not. He is not the one who came and did the three things that caused the problem.

The technicians in the field seem knowledgeable but I have not met many of them in person. The staff in the offices that I have spoke with are absolutely terrible! They are all passing me different information depending on who answers, or what day of the week it may be. My results from the products have been very underwhelming and the price I pay is hardly affordable. I will not be a customer for much longer. This is because of the constant battles with customer service reps and the very poor quality of training they receive combined with the overall experience. Never forget this is a service industry and treating people as if they have value should always come first. The office workers are ruining TruGreen.

Both reps were courteous and friendly. They explained what they were going to do during the visit and the different products they were putting on my lawn. When they finished, a brochure was left for me at the front door with all of the instructions on what I needed to do to make my yard grow. I followed the instructions for watering and very happy to say my yard is dense with dark green grass!! Yay! Whoo Hoo!! So far I am very happy with the results.

As normal our Service Tech Benjamin ** was great. He took the time to explain to me what he saw with our lawn and what he suggested. We talk about overseeding (mind you it was sprinkling and the bugs were horrible) but he still took his time and was very informative. We can see a huge difference in the color of our lawn and for having a lawn that is only 1 year old on a new house build on clay soil it looks amazing!

I had big problems with my yard. Crabgrass was overtaking my yard as well as many other weeds. My yard was dying. I saw an ad for TruGreen and decided to call. They came out within a week and began working on my yard. Now the weeds are all dying off and new grass is coming up. My yard is looking greener and more alive. I am amazed at how things are turning around. Thank you TruGreen for giving me back the curb appeal my home needed.

I find your service barely adequate when I look at my lawn. Shell Knob is very rural and I adjust my expectations downward and accept that I can't expect a green lawn. In other words your service is somewhat better than none. I expect problems and that is what we have... poor looking lawn.

My lawn looked the best it ever has but it was at the end of the season. I think the company needs an expert to evaluate your lawn before just applying fertilizer and random weed killer. In the middle of the summer my lawn was full of weeds. I was glad that my lawn ended up as good as it did because I was going to end the lawn service.

I have multiple accounts with TruGreen. Satisfaction is their number one priority. I’m so happy with everything they do and the trained personnel they have. They are so very knowledgeable and willing to go above and beyond to make us happy. Thanks TruGreen!

Aeration/overseeding - Service was performed professional and as described. Good job!! Love TruGreen Lawn. Looks amazing. We have had TruGreen for many years and for many homes. Always pleased with the service and the condition of our lawn. Would recommend TruGreen for anyone that wants their lawn to look GREAT! Thank you for providing great service.

TruGeen is very knowledgeable about my lawn's needs. The technician is very professional and customer service oriented. Will renew the service in the Spring. My yard is on its way to looking like a PGA golf course. Would definitely recommend TruGreen with the highest enthusiasm.

The TruGreen specialist came for the first time and did an excellent evaluation of the problem with the yard. I'm very pleased and look forward to future visits. He also informed me of what I needed to do to be able to help the yard, for example watering times and amounts, mowing heights and etc. Thanks for all the info that was given to me.

I had a brand new lawn installed. The grass was from Woerners Turf a renowned grass company. It was beautiful - I have photos of it. I hired your company to care for my new lawn. My lawn is now over 50% dead. I cancelled the service to protect against further damage. I have called and written complaining of this expecting compensation or replacement of my damage lawn.

Fast and quick. Sadly make sure you ask the right questions. When they say they take care of your lawn clarify if you need more than just the grass. Like side yards where your bushes are. I was told they don't do the weeds in that area. I was told that every truck carries all they will need to analyze the yard and treat what needs to be done. So not the case. They have different people and different trucks for different needs which means extra costs. It all adds up in favor of TruGreen.

I have called numerous times to customer service asking to have manager contact me about a problem. No one has contacted me for months and not to date. I have been a loyal customer and always prepaid my acct. I am cancelling my service.

I reported 2-3 days ago that there are still many Army Worms in my lawn after your free service to kill them, but no one called. My lawn keeps turning to brown. Please explain what's happening in my lawn and let me know how I can make my lawn greener and healthier again. Please.

TruGreen lawn service has made my yard green and weed free. My grass is healthy and green all summer. I like the way my yard has responded to the treatments that TruGreen has use to improve the health of my lawn.

Woke up this afternoon to find all sorts of granules on my porch lawn and patios. Turns out this TruGreen company came and put God knows what in my yard. I do not use their service and they had no business trespassing on my property. I have 4 small dogs and a puppy that likes to put everything in his mouth. I tried for over an hour to call this company and kept getting recordings that hung up on me after waiting forever.

Left a review on the site on September 4 and they asked me to send a private message and nothing after that. Still waiting to be contacted. Since I am using this forum, might as well ask the question - are there any good lawn care providers that you guys would recommend.

On September 6, 2017 a sales representative from TruGreen visited my home. I was fairly satisfied with the condition of my lawn except for some persistent bare spots in the front and some spurge and bindweed in the backyard. The salesperson assured me that TruGreen can address those issues. I paid over $500 for a year of services that included aeration and reseeding. The service was delivered promptly and my lawn was aerated and reseeded and my first treatment applied. I saw no results. Spring came and still no improvement in the bare spots. I alerted TruGreen and Caleb, the manager eventually called me. His response was that the service was intended for well established lawns but he would 'make it right'. Over the summer my lawn deteriorated to a very poor condition. After several heated calls TruGreen sent someone out and said that I had blight (ascochyta).

When I was getting the sales pitch I was told the first application would be in 5-7 days and someone will call within 24-48 hours. I never received a phone call and received my contract in the mail yesterday (almost 3 weeks later). I then get a call today saying my weed killer will not be applied because I have not returned my contract yet. (the one I received only yesterday)... Was told that they could have the local office call me again when I then just decided to cancel my service. Not a very good experience.

I am pleased with the customer service and the work being done at my residence. I am not dissatisfied with people. It is that the referral program is not flexible. I live in a retired community that does not "sign up " for an Account. Therefore I am not receiving my $20 as referring Alice **. I was told there is no flexibiltiy in this program which is a "bait and switch" sale ploy. TruGreen is penalizing the senior community that needs your service but not be user savvy or have internet capabilities. Obviously I think you need to reconsider this program because I will not refer anyone else.

So far I am very happy with my service from TruGreen. They are prompt and willing to come back if necessary. I'm still waiting for my front yard to look really good, but it is on its way! I would definitely recommend them to family and friends!

Aeration - I thought the gentlemen did a good job. However, it didn't get a 5 star rating because the mess left in the driveway was pretty bad. If they had used the gates I pointed out to them to bring in/out the machines I wouldn't have had a muddy mess to clean up.

Shout out to my technician... Sosa... who has been assisting me in recovering my front lawn which has been a victim of fungus. He is always polite, and helpful in discussing what I can do to speed the recovery process. I would appreciate the same gentleman (Sosa) to be my regular technician as he has proven helpful and knowledgeable.

The Robert ** did a great job coming to my property to address the weeds that did not start to fade after my original service. After he treated the lawn, he called me and discussed what he found in the lawn and described what chemicals he used and why. A week later, I am noticing the areas we discussed and that I was concerned about is now finally starting to fade so I aerate and seed the area. Excellent job and would recommend TruGreen to others.

Tech came out, introduced himself, and explained what he was doing. Provided some tips on better own maintenance and how to get the most out of the aeration and seeding. The information given proved beneficial to getting my lawn golf course green again.

I enlisted TruGreen's help when my lawn was out of control when we moved to our new home. Their treatments have brought my lawn to where it is now healthy and is attractive. Their customer service has been great. We look forward to continuing our relationship.

Earlier this year I decided to try TruGreen Lawn Service. I am so glad that I did. My lawn has never looked this good. The technicians courteous and willing to address all concerns. They are always here within the scheduled time frame. Thank You TruGreen!!

I recently purchased a new home and having spoken and visited with the previous owners, I was already aware that they used TruGreen, and specifically which services they used. I contacted TruGreen to request pricing and spoke with a representative who seemed eager to help at first. I explained I wanted to continue the same services the previous owners of the house had. He claimed to access the account and tell me I needed $1400+/yr. worth of services, as this is what the previous owners had. I already knew we were off to a bad start, as their service wasn’t even half the cost he quoted.

Ok service. Fertilizer was very thin in some areas. Only took 25 minutes to fertilize and re-spray for weeds. Very pleasant service tech and worked a lot faster than I could do. I hope all works out on the service and I am well pleased. Looking foward to a nice new green lawn for the coming months and years. I like your follow up and calling before arriving for service call and have always been on time and always calling after service for a report as to how pleased I am with the service.

Amazing service, but cheap price. I highly recommended TruGreen for their amazing job. Job well done TruGreen. Thank you very much for what you do to my lawn. I'm so happy with the result of your work. Don't worry. I will tell to my friends and to my neighborhood.

Great service!!! My lawn and trees look great!!! My grass has never been so thick and green. I love the service even though sometimes there are too many weeds intertwined with the grass. I have had many comments about how nice my lawn looks not only from relatives but from neighbors too. I love it.

Specialist applied fertilizer and treated for broadleaf weeds, annual grasses and nutsedge in my lawn. Very knowledgeable about his role in treating lawns. Does a wonderful job and gives recommendations if needed for any additional work that may be needed. Quick and efficient in completing his job. Courteous and easy to talk to.

Worry free service. Thanks to TruGreen for making my lawn become better than before. Now weed free and mosquitoes free because the technicians of TruGreen are professional. They know what they doing and I'm thankful for that. I recommend them try them out you will not regret it.

I am extremely unhappy with TruGreen lawn care. I called about the brown areas in my lawn. TruGreen said it was dollar spot and it would come back. After many phone calls and 2 manager visits, TruGreen finally said it is dead and needs to be replaced. In all the time I spent talking to TruGreen, I could have done something to prevent it from spreading. It's now costing $7000 to replace all the sod. Really BAD!

TruGreen has done a Fantastic Job on my lawn and shrubs. The Technicians are friendly and courteous and willing to talk about what they plan to do and what needs to be done on my part. My lawn went from DANDELION forest to Green Grass in a month. Shrubs and Trees - no dead or wilted leaves. Absolutely recommend to anyone and everyone.

My experience with this Company is that the price of $94.00 for one application treatment is unfair, base on the lack of effectiveness of the chemicals for people Lawn. I had to call in for a second application due to the yard pest problems, even though it was free.

The service I am happy with. The communication leading up to the service was sub par. I received an email telling me service would be the next day between 7am and 12pm. I made arraignments to be home, then on the morning of the service the link in the email had changed and service was now between 12-5pm. I called and was told you would be here before 12. At 12 I received a text you would be here soon. At 1pm I called again and was told you would be here soon. I think you arrived around 1:30. This issues is if you tell me 7-12, do not change that time.

The lawn care that I have received from TruGreen has always been superior. I appreciate their diligence and excellent service. The technicians are always courteous and efficient. I am pleased with the results that have been achieved with my lawn.

My yard looks very good right now. But, I wish that after 5+ years of fungus and webworm problems, that you would be more proactive with treatment. Waiting until it occurs in my yard leads to big dead patches or me treating myself.

I still have TONS of broadleaf weeds throughout my yard. Even after a years worth of TruGreen service. I was under the idea that your service would eliminate most weeds. Let me know what we can do because I need some answers.

Always good service, professional installation and excellent communication of services rendered. The technician is always aware of the neighbors with respect to weather conditions and wind conditions. The TruGreen app does a good job of communication for days and times of application.

I was never notified of two services in one day. Just the morning one which was fertilizer not aeration and seed which was email said. When team left after afternoon aeration and seed I was told not to cut grass for 2 weeks. Paperwork that was left on front door was different than verbal directions. Paperwork indicated I could recycle (wish word much had been used). Let’s get everyone on same page.

We only had one service so far. The technician arrived on time and did a thorough job. The ease and convenience for almost the same price as doing it yourself? I recommend TruGreen to anyone who wants their lawn to look spectacular!

Violets have invaded my lawn. I have always had a small problem but this summer they are all over. They were treated once but this year they were worse. I know I should have called you again but why didn't any of the workers that came here notice anything?

I prepaid in 2017 for a year of service. Received no documentation in what I was signing up for. They have an online login to customer portals but no documentation on policies, so I went on the word of the salesperson. I was told all services are guaranteed. I was advised to use the website to keep track of my bills and my remaining services.

The lawn was badly infested with weeds. The applicator was very knowledgeable about lawn weeds and explained what he was doing. Only a few weeds remained after the first application. Two applications were successful in knocking out all visible weeds.

Request for repeat weed control. Per text message it was stated a technician was scheduled in the am hrs on Friday 9-21-18. I was home all day outside doing yard work. Decided to call customer service asking if the technician would still be showing up and was told yes. At 4:28pm I received this message, "Your TruGreen Free Service is complete! Rate your service at!!!" I’m confused. HE NEVER SHOWED UP!!! Monday 9-24 no show no text! Very unhappy.

It’s very difficult to grow grass where we live. We have lots of pine trees and shade. TruGreen has really helped us maintain a good looking lawn, despite these harsh conditions. Thanks TruGreen. We also have the mosquito control and it’s been very effective.

Three weeks after seeding the lawn is looking good with new growth coming into some thin areas. Still some spots in a couple areas that are hard to grow. It could be clay soil that is the problem. Overall I am happy with the service and would recommend the TruGreen program to my friends and family.

Your representatives always let you know when they are on property, and what they are planning to do. They call me by my name, and make me feel as though they are friends who have an interest in seeing my lawn and garden be the best it can be. Their dependable care shows results.