Terminix Reviews

I have Terminix for my home, a rental property and a cabin that I have, and I'm very satisfied. Our service has always been excellent. Paul has been doing my cabin in Lewistown for two years now, and he is very reliable. Because I do not live at my cabin, he comes quarterly, and he always calls me before he comes and after he's finished. I'm very pleased with his work and the way he contacts me.

Terminix was out here last week and did a spot treatment. Our last technician was fantastic and my wife said he was a gentleman. He was very thorough, hands-on, and very informative. I'm a real estate agent and I usually recommend Terminix to my clients. They are the best out there as far as I'm concerned.

Terminix has very easy, very friendly, and professional service. Unfortunately, rates increase and from what they told me, premiums increase for termite coverage year to year. This past year, they explained it to me a lot better than previously, so I understand better how they charge. In my area, I'm paying one of the lowest fees because I'm kind of grandfathered in since we started over 10 years ago. I don't think that what I pay is that bad for an annual service. Also, I haven't disliked anything. Customer service has always been helpful and the agents are always professional when they show up. If they come in the house, they make sure that they check their shoes or wear covers on their shoes before they walk on the carpet.

In the Fall of 2022, I signed up for the Terminix control of my property. I am in the process of selling my home within the next 60 days. I contacted Terminix to cancel my contract. Open calling and speaking with a representative. I was told in order to cancel; it would cost me $1000.00 to do this. So now I'm forced to maintain a contract at $100.00 a month on property that I am no longer occupying. I would NOT recommend TERMIX!

Terminix has been very good in explaining things and when the next service is. They've been doing a good job with it.

I just had a claim against Terminix for damage to my home. They made it right. They paid for having everything fixed and did a really heavy treatment for the termites. So, I was satisfied with what they did and they had some good contractors. My local pest control guy has been really good. He's very, very nice and will come back. If I call him, if there's a problem after he's been there, he comes right back and takes care of me.

I've been with Terminix for eight years now. They're reputable and dependable. They came for my annual inspection and they were very professional, did their job, got in, got out, explained to me what they were doing and sent me an email after for follow-up. However, the most recent one wasn't scheduled. The tech just showed up and I didn't know if he was coming. I just happened to be home. But he did a good job.

We called our regular guy, and he discovered some evidence of termites, so he got a termite specialist to come right away. This afternoon, they're coming to spray that area to get rid of the termites. They were super prompt, showed up right away, and they're getting the job done. Terminix has done a great job so far, and we've been super satisfied with Michael, the fellow that comes in and does our regular service calls throughout the year. He's been a great guy and he is always available when we need him and very knowledgeable. It's a wonderful service.

Terminix comes out once every three months, then they look and spray. Occasionally, one or two pests get by, but other than that, the pest activity has been good. I'd ask friends what their situation is, then let them know about Terminix.

We've been using Terminix for a long time. Every three months they come out and spray for bugs and spiders, then once a year, I have their termite protection plan. The technician that comes out every three months is absolutely wonderful, and the pest activity has been great. We'll get a few spiders here and there, and if we do, I call him and he comes out and re-sprays.

Terminix comes every three months, and the most recent visit was a good experience. They checked everything and did everything they were supposed to do all around the house, including the windows, the doors and the property. It was great. I've already told people that I would recommend them.

We had some rats in the basement, and the tech put some traps out, which took care of that. Our interaction was good. She was very thorough, knowledgeable and professional about what she did. She was very cordial and accommodating too. So, I was pleased. We've had Terminix for years, and the service has been very consistent. That’s the reason we stayed, and I'd tell people to go with them.

We have a contract set up with Terminix where they come out quarterly. I'm very pleased with them.

I've been with Terminix with two homes now, and I wouldn’t have the service if it wasn't top-notch. What I enjoy about Terminix is the technician always gives us a text the day before to remind us of the appointment. If we have any special request outside of what's included in the quarterly service, which is usually just the exterior of the home, we can just text that over and they take care of it. Yesterday, our quarterly service took place, and I asked for the interior to be serviced as well because we moved into this home just two months ago. I wanted an interior service again near all water sources and they took care of that for us.

Terminix is very responsive. They follow up with texts and phone calls. Also, they're prompt. They always tell me exactly what's going on and if they would be late or when they were coming. So, I can always rely on their schedule and they keep it. I'm very satisfied with the service. I will highly recommend them.

I had a good experience with Terminix. Usually, they call me a few days before they're gonna arrive, so I try to be there.

Our experience with them has been good. It's been easy to schedule with them and they've been on time. The techs are helpful and they explain what they're doing.

Terminix has scammed a senior citizen-me-and they refuse to correct their error. They are saying I signed a contract that I was not aware I was signing due to misrepresentation of what the details of a requested service were. I paid a receipt for a one-time service only, and they say I signed up for a several-year contract that I owe money on now. The manager at the office that is responsible for this deceit is rude and refuses to listen and deal with this issue. The service person who did not represent what I was signing for correctly is silent. I would swear on a Bible in court that I was deceived and did not sign up for this "contract". I expected what I told the service person what I wanted to be what I was signing for. I fear GOD more than anyone on this earth, so I would not lie. I am on a fixed income, and Terminix would rather cheat and cause stress for an elderly person with health issues than do the right thing.

In addition to poor communication this company now provides little to no service. As a customer for over 45 years and 3 generations, we currently have received the worst service including criticizing my wife and not responding to multiple service calls. When an appointment was set up with little customer notice, the technician went ahead and sprayed outside and asked to enter even though we canceled the appointment. And the branch management wouldn't return calls. Say blaming each other without getting back to me.

Terminix calls and asks if they can come on a certain day. And we agree or disagree. If we disagree, we can find another day. But they always call and see if they can come over at a certain time and day. They were here the other day. The lady knocked on the door politely and asked if she doesn't have to come in the house and just spray the outside. That was nice of her. They did a good job. I would recommend them to anyone.

I was in the middle of a refi on my mortgage and needed a pest inspection. The inspector for Terminix was professional, on time and knew what he was doing. It turned out we needed a heat treatment for dry wood termites. We scheduled the treatment and the treatment went well. After is when the trouble started. I needed a completion statement from Terminix for the refi company. I called the day after and was promised I would have it by noon, didn't come. Waited till the next day and called again and was told that the inspector wasn't available and the manager of the local office went home sick but he would have his assistant send me what I needed. Waited all day didn't come.

I tried Terminix and it worked 100%. I've had an excellent experience. They would keep coming back to spray all the way until the next spray, three months later. That's justifying the $229 cost. There is no difficulty reaching customer service and their representative was thorough. I asked a couple of detailed questions that I thought he would freak out about. But he acted normal and answered them with the correct answers on the phone. He was a decent guy.

We're happy with the service. It's on a three-month basis. The tech just calls and says he would be by. He did a good job.

The Terminix tech we had initially was great. We were sad to see him leave. But we went through a hit and miss for a while with different people. But we've had Zach now for a long time. He's the best. Zach would text me, "I'll be there in such and such day." And I would say, "Okay, I'll be home." And if I'm not home, that's fine. He does the same. My husband and I laughed because I always send a glowing report. And I was like, "Oh, my God. He's probably gonna get promoted and then we won't have him anymore." Which is good for him, but sad for us. Pest activity went down to zero even in our bigger home.

Terminix sends me a reminder once every two months and every two or three months, someone comes out. It’s pretty routine. We've had two different techs so far. When one was on vacation, somebody else came in his place. They were just as friendly and very courteous. They didn't go into my backyard without my permission. One of the techs has been coming here for maybe six months and he actually knows the property now. He always asked if I needed anything extra or special.

I contacted Terminix for a termite problem. They are responsive and they schedule treatments on a periodic basis. Their techs come on schedule. The cost is a little higher but they do a good job.

Scheduling service with Terminix was easy and their techs were always positive. They let me know when they were coming and they always sent me a text about what they did. Terminix is great and that's why I keep them. They fixed my termite problem and my outdoor carpenter ants. I haven't had a problem since they've been servicing me.

Paid for a year in advance, service started and billed on January 31. I had to have auto pay they said due to bundle service; insect and termite. At 10 months, they charge my credit card the auto renewal cost. I had no notification that the charge would be earlier that a normal 30 days before end of contract. I did get a thank you for the payment. Hmm. I called and explained all this, but they refused to fix their mistake and called it a “valid charge” even though it was two months before end. The representative even commented that he can see that it was charged early.

Communication with Terminix was great and the same can be said about their techs. We called them back and they came out. Since then, nothing. We're very satisfied.

We had cockroaches. We just moved into the house and the upkeep wasn't there. So, there were a couple of things crawling around. We got Terminix and the technician that comes to our home was awesome. He was very practical and helpful.

Terminix comes out and does my quarterly service. And everything always goes according to plan. They're always very nice, come to the door, let me know what they're gonna do, get busy, and send me a text when they're completed.

I've had Terminix as a vendor for several years and they provide adequate service. I have an ongoing quarterly contract with them where they come out and spray the house for pests. They came out recently and sprayed the yard. Their techs usually text when they're coming. I work from home, so I usually see when they're here. They also text me when they have completed the job. I'm satisfied. I still have pests around but Terminix helps. We have reasonable control of the pests in and around our yard.

The techs have always been pleasant. When they come to the outside, they always ask if I need anything done inside. They do a good job. I don't have bugs in my house. And I'm happy.

Terminix has been very helpful in certain situations. We started out with a flea infestation, which is why we started the service. We've had the same technician for 20 years. He's very good. He calls us and says, "What's going on?" and responds in emergencies.

We had a bedbug problem. Terminix came and took care of it, and it went well. The tech was friendly and knowledgeable.

My brother and I have been very happy with Terminix. They've done a great job. The techs have been very knowledgeable, helpful and thorough. Scheduling service has been fine. They let me know by email so we know ahead of time what to do.

When I called for an estimate for them to come out, they were on time and they were good to work with. Also, I'm notified ahead of time that the technician will be here and when he's here and then, I get a full report after. I'm very satisfied.

I have rats and mice. Even though they did an inspection, it was only today I was told I had rats. They are running through the walls and nobody told me and nothing was done yet. I paid $5,500 for their service but the techs are very disappointing. They come and ask me what they should do and how to trap the rodents! I tell them they are the experts and they say it depends and leave in a few minutes. Subpar job. Very disappointed with the service.

When the tech comes over, he would text and he has a very nice attitude. But he gets notified on the day or the day before and and it gives me less than 24 hours to be ready. He would call me up and say I'm scheduled for 8:00 the next morning or at 8:00 in the morning, he would call and say he would come by at 11:00. Give me at least two days' notice that you're coming and what time you're coming. Also, if I called, I'll never get an answer on the phone unless they call after 4:00 my time. And it doesn't go to the mainland. It comes to the local office with somebody still there. The office closes around 4:30 so there's nobody to answer. Had I called before 4:00, it's routed to the mainland.

We've had some difficulties with Terminix in the past but the last technician was excellent. He found the bait stations. The time before that, they couldn't find the stations.

Terminix is great. I had bunches of ants and it took the tech a couple of times to come out but they came out very promptly and got rid of them. The tech was very thoughtful and helpful.

Everybody that comes to my house was always very polite and usually, if I call that I need something, they're right on the ball. The only thing is the prices keep going up and I don't know how much longer I can keep their services. For pest control, I pay $100 every three months and that's a lot of money. That's $400 a year and I live on a fixed income.

Ellington is one of the nicest human beings I've ever met. He works very hard and he calls up the day before and he checks with us. Even if he's just going to be outside, he lets us know, just a heads-up, and I really like the man. He's very good. Terminix is easy to communicate with. If I have any major problems, I feel very comfortable calling them up and they usually come in and take care of it right away.

Representative came out to my house last February and pitched his service, which sounded good at that time. As the months went on and no reply for my request of service was ignored, I became concerned. I sent emails and left messages, but the rep never replied. I was also told that my contract costs would drop in half after six months and they didn't. I have had infestations of carpenter bees and wasps. Spiders and bugs but no reply when I complained. This Terminix office is based in Jonesville, Va. You can do much better!

I was quoted three different early termination fees. When I finally received the correct quote I asked Kendra to process the fee because I won't be home when they come and get the bait. She informed me after several attempts that supervisors doesn't speak to customers in her department. They also tried to process a payment three times causing a withdrawal fee after sending a bill to my house. They informed me I had mice and I was about to pay for insulation along with a gutter guard. When I called another pest control they informed me I didn't have mice.. They are dishonest towards their customers. I believe when they see a single woman they just tell them anything.

Terminix does our pest control and they come out about every three months and spray around the outside of my home and put down traps in the garage areas. If I need them to, they will come inside the home to spray for bugs and they also do our termite control. I have one regular technician who’s consistently coming and he’s good. But the last two times, it’s been a different technician each time so I haven't been able to build a relationship with them.

Had to call back multiple times throughout the three month period. The product does not last, we were constantly seeing something. There was always an excuse "it's the rain, it's the cold" (No, we did not have an infestation, but we live by woods). They specifically advertise that they provide rodent extermination/control. I had a mouse in my room and they gave me a glue trap. When I informed them that I had already tried this, he responded, "Mice are dumb." Obviously, it did not work and I had to catch the mouse by hand in a bucket. I wanted to make sure there were no rats in the garage because my dog kills them and they said there is nothing that they can do about that. (so what exactly am I paying for here?).

I've been dealing with Terminix for years. I've never really had a problem. They schedule it and they do the inspection. Typically, we get a report back with pictures. They do a good job. I would recommend them.

We were having a remodeling done in 1981 and termites were discovered in the wall behind the kitchen. So, we had Terminix come out and they took care of that. We had their service at that time for the baits in the ground. Subsequent to that, they must have treated that with something liquid. And then, we switched over to the liquid again that they sprayed around the house for some reason. Some salesman sold us that. Now we're back to the baits in the ground. And we have not had termites anymore. Terminix has been adequate and maybe beyond. They come once a year and inspect those baits and inspect inside the house.

To say I'm disappointed is an understatement. I rated this a no star. When Michael R came out to do our so-called inspection. Which he did not do. He came inside and asked what we were looking for. I explained that we are not home a lot and travel a lot for work. So, we needed outside mice control only. We needed regular checkups to make sure the problem is taken care of. He went over his Rodent control package, including outside spray and we did not want the outside spray due to our animals. We also did not need anything else, but he convinced us that the termite control is included and at no extra charge. We would be charged a monthly fee and the techs will come out every month to check and rebait traps. If the traps show no activity, then they will come out every other month.

We've had Terminix at our previous house. A couple of times, we've had ant issues, so we had to call and have them come out and do an extra spray. But they have always been very responsive.

They’re certainly not cheap. Kitchen areas are usually most of what they do.

We have had issues with mice entering our home off and on for several years. We were able to trap and release them without issues. But then they decided to enter our living spaces on the 2nd floor of our home. That was the straw, and we called Terminix to help. Evan came out and did what you could say was a solid inspection of where the mice could be entering from, took several photos of the areas that would need attention, and told us what the plan of action would be. $1900.00 to seal the house up at these points, and an additional $180.00 per year. And with the amount of mice we had been trapping, we thought an additional 4 years would be good as it would cover any and every return to reseal any new points of entry into our home.

Recently, the Terminix tech called to tell me he was coming over to check the bait stations for termites in New Jersey. He called me when he was done, and said that he replaced them all and that if I had any questions, to call. It was a very good experience. He was very pleasant and nice. But a lot of times, I don't see the techs, and I don't get a phone call, I just get a bill.

It was the most horrible encounter I ever experienced. I’ve been in the customer service environment almost 30 years and never would I assume that the level of poor customer service offered to me could be so low and despicable. I’m in the process now of submitting complaints to every organization that have to do with Consumer Affairs, and contact a lawyer to sue Terminix for misrepresentation and lies.. I literally had a salesperson come inside my home who did not say that he was a salesperson, and took my money for a service that was free, again the salesperson I later found out name is Kenneth. Yesterday again Terminix took a payment out of my account for his services I specifically told Salesman Kenneth I did not want. After standing in line to pay for my items and told I did not have enough I immediately found out it was due to Terminix.

The Terminix agent came out recently and looked for bugs, and did a little external spraying. The first tech who came out was excellent. She was very clear about what she was there to do. She didn't try to upsell anything. She did her thing and she went off on her way. Most of the actual technicians have all been very good. I only had one that seemed to try to upsell me a little, but I wasn't interested so he backed off. For the most part, it's been professional. They did their jobs and would get on their way. However, it's too expensive. They're worth looking into, but people should check their price.

I used their service for three months, and they can not solve the problem with ants that I have. I cancel the service, and they charged me $72 cancelation fee even though the service was bad. Furthermore, I do not recommend this company.

I don't see as many little spiders around the house since I've had Terminix. It's much better.

They come out every two months and they do a general pest control around the exterior of the home. They ask if we've had any issues inside and if we do, they'll treat the inside. But if we're not having inside issues, they just treat the outside. So they spray around the base of the home, treat any kind of one-off issues that they find, and then they're gone. The technician who services our house is great. When we get closer to a repeat treatment, we see more bugs show up. So the frequency is right and it seems to do its job. I've been very happy with Terminix. But we've had two price increases in the last year. It was $79 every treatment before to $105 now. It's getting to a point where if we get another price increase, we might be chopping it.

The techs are fantastic, knowledgeable, and kind. If you're using this service to get rid of spiders, for instance, I fully recommend them. HOWEVER, we were sold a contract to eliminate our mice and exclude our house. After almost a year our house still has mice in the walls. They sent three techs out who all concluded we need a contractor and they cannot help us.

Terry is really nice. He came a few times. He normally sends an email or a text or calls before he comes. He knocks when he comes. This last time, he just knocked and then he automatically started spraying outside. Then he knocked again to come in. Overall, he's okay. But I did kind of tell him where to spray inside and I thought he already knew pretty much what needed to be sprayed. But the last time, he missed the bathroom. Other than that, everything was good.

Yesterday, the guy met me at the house. He was running a little bit late. He apologized, which was fine. I didn't have a problem with it. He was a real nice guy, and he took care of it. Everything went smooth.

They get the job done. They respond to issues and things you wouldn't normally expect from anybody you do business with. They generally are pretty quick and efficient about taking care of the pest.

We’re happy with Terminix. We've had termites in the past. And we haven't had them in years. So, whatever Terminix is doing is working. Also, we like the tech. He's good.

I have a minor interaction with Terminix every quarter when the tech comes out. A few times over the years, when we've had a problem, he has come in the house and fixed that. So, it has always been pleasant.

My neighbor's house was infested and the pests started coming over to me. I reached out to my landlord to have them fix the issue but they never came to do that. I went ahead and made arrangements myself. I kept the service with Terminix because it wasn't really bad on my end. At first, we couldn't get anything under control. But they told me I had to keep going multiple times. Once I did that, everything went well and I started seeing less of the pests. I ended up moving for personal issues. I called Terminix and told them I did not want to keep my service. I just wanted them to come and get me together a few times just to make sure nothing came with me. It was no issue.

I used Terminix for 20 years. It started being preventative. And I had two contracts, Termite and Pest. A friend had suggested another one in addition, so I used them. The people who came to my house were knowledgeable and so lovely.

I wish I saw these reviews prior of getting service from Terminix. I had service with them 8/31/22 for pest and termite cause we saw rat droppings at home, but never actually saw the rat(s) so we don't know how many there were. I was charged with at least $6400 and would be paying $123 every month for 12 months in addition for the pest control services, so total would be almost $8K.

Terminix technicians over the years have always been very pleasant and seemed to know what they were doing because we don’t have bugs. And scheduling has been easy.

This is easily the worst service experience I have had ever. I have had Terminix pest service off and on for some time and have never had an issue until I included the exclusionary services. The ordeal started on 7/5/22 and is still ongoing. To start, I believed that there was possibly some large critter in my attic that I did not feel capable of dealing with. Dan ** came out and did an inspection. I was told that I had "3 flying squirrels". Absolutely Terminix Exclusionary could take care of them for me. The initial price was $2214.34, which included removal and the patching of any possible entryways. There was also an extra service of new insulation and sanitization for an additional large sum, which I declined.

We had an ant issue in our garage, and we needed somebody to deal with it so I gave Terminix a call. They were easy to work with. Their price was good. They've been out a couple of times and did exactly what they said they would do. They took care of the ant issue on the first visit. And on the second visit, they found a wasp nest that I didn't know existed and took that out. I was happy with them.

We recently canceled our Terminix membership. They came out going door to door, offering a promotion, and after a year, I realized we were never getting a promotion. I had multiple times to get in touch with customer service, and nobody got back to me. As long as we scheduled within the times and days that were offered to us, it was a $50 service for however long we continued. When looking at the bank statements, we were charged 190 every single time. I called a customer service line and they put in some kind of note to the manager of our local Terminix, and nobody from the local one ever got in touch with us, so I finally just said, “Okay, just cancel altogether.” The technician that we dealt with was the same technician, and he was super nice. I needed to reschedule and have a different time more than once, and he was always really great and super responsive.

My recent experience with Terminix was great. The tech checked outside, gave us pictures and explained everything to us. We're well pleased with it.

The first time that someone came out from Terminix, they did the inside of the house and the outside, and then they've come by and done the outside. We're seeing a lot of roaches on the inside lately, and I need to get them to come out to do the inside of the house again. The tech who came the first time was pleasant. He was very professional and courteous.

I've had the same Terminix guy over the last few years at both houses of mine. Any problems we've had, he's eliminated them. I haven't had too many problems at my new house. In the older house, he had more work to do because of where it was located. He did a great job there, too. I had some questions about some bugs that I did see about a month ago, and I called him, and he explained everything to me and gave me the information that way if I had any questions, I'd be able to see what he was talking about with the type bugs. He didn't have to come back out because it was just something that everybody was getting. He came later on and did the regular spray.

The tech was here for the evaluation, and twice to treat my issue. He was friendly and knowledgeable. Terminix sent me the emails of everything they did, and hopefully, they did what they said they were doing. Everything seems to be good so far.

There were some termites in my front yard. So, we're just doing a preventive plan. Everyone that I've worked with has done a good job.

Terminix came because we had bedbugs. They were here several times before they finally got rid of them. The techs were very nice. They tried to do their best, and they did good. I would recommend Terminix.

Terminix comes out and does an inspection, and they spray the next time they come out. We still see a few of the roaches. But it's not as much as it was, so I'm satisfied with their service. Use them.

Had them put their termite bait systems in my backyard. Oh My God, what a joke. They lead people to believe that the termite bait system attracts termites and it does not. The story they told me was that termites get attracted to their bait systems and then they carry whatever it is supposed to be in it back to their termite family (the ones in our wall) and then they die. WHAT A LINE OF CROCK **) Oh my GOD! How do these people get away with such CRAP LIES! Well, I lost $1088.00 and I hope that anyone reads this and saves themselves from wasting any money. Oh and also I paid $150 to them to spray my house for bugs and the guy that came in my house stayed here about 5 minutes and sprayed but it did nothing. So, please don't waste any money with these thieves, because that is what they are.

Updated on 09/17/2022: I wrote a previous review in regards to this company and was told the company would reach out to 24-48 hours. I was expecting a phone call and still have not heard anything. My overall experience has been traumatizing for myself and my family. We are still out of 3000 dollars and we were lied to during the entire process and still have bed bugs eating not only myself but my son and special needs daughter. I am now working with the military to see what steps I can take to get them blacklisted for military personnel in my area since I am a veteran and nobody else never needs to experience this.

This was one of the most terrible experiences I've had as a customer. We hired Terminix for nearly $2000.00 for a year contract to address a problem with bats. They have: 1) done no-shows multiple times, 2) failed to eliminate bats, 3) damaged our property, 4) failed to give us a full refund, and 5) taken hours of our time as we tried to schedule appointments and get the help we needed. Their techs are inexperienced and appear to have no training on bat removal.

I've got two different things with Terminix. One is the bait stations and the warranty, and the other is a quarterly spraying. They come out once a year to check on the 10 bait stations they installed. There was supposed to be someone coming over to do a review and I haven't heard back on that. Also, they didn't do a map when they put the bait stations in, and there are five that they can't find. I'm dissatisfied with that, and I'm going to call them today and see what I can do about canceling that. On the other hand, I'm satisfied with the quarterly spraying for centipedes. The quarterly guy does a very good job.

I totally agree with the below reviews saying there should be a zero star option. So quick to arrive and take our money and then had to call or email to have anyone come back again, even though we had continued service! Their traps killed 3 field mice total in 6 months, their sticky traps for spiders killed more by far, which their worker had just offered us as an extra because he had them on hand. I bought old school snap traps from the dollar store and have easily killed over 30 for under $10. Clearly I wasted my money with this company, as I’ve done a better job myself. I tried to contact them, as we hadn’t seen anyone since April/May and they told me my contract ran out in July so they had no interest in helping me.

When the lady came out here several months ago, she called me and the phone number was listed as unidentifiable. I have quit answering unavailable calls because if they're not available, I'm not either. If you're unavailable, you must be a crook of some kind. Other than that, the lady was really nice. She called, told me who she was, then she came and did her job. She was very pleasant and efficient, and I was pleased with her effort. I couldn't ask for a better representative.

We've been very happy with Terminix, so far. We have our monthly service and our spray guy is very good. He always gives me notice ahead of time and lets me know he's coming, which is usually on a Friday. He addresses whatever needs I have, and they will come out if I have any other issues. The service is always really good. It's cockroach season, so we see a lot of dead cockroaches and bugs. So whatever they're doing is working.

We needed the service to fix the termite problem.. After a year I canceled the service and requested to have the baits removed.. I called several times to find out when it was going to be removed. No one would call back as I was told they would.. I had work done on the property and the baits had to be removed.. I eventually purchased another termite bait system thru Amazon and installed them myself after the work was done on the property…

They come out quarterly. When they came out recently, it was awesome. Our operator's the same guy we've always had. He always comes and greets us by our first name. He's always remembering our families and always asking how things are going. Very professional, very on top of it, always making sure he can go into the areas that he needs and always asking for permission. He's super awesome. It's always clean and clear in here, especially after they would come out, you could definitely tell the difference in the pest activity.

We have been loyal Terminix customers since 2008. We purchased a "higher level" plan that included repair work in the event of any termite damage. We recently had new windows put in the home. One of the windows was unable to be installed due to excessive termite damage (can not secure window). Since that time (about four weeks ago), I have made DOZENS of calls to the Terminix Call Center. Each call, they assure me that I will receive a call back in "24-48 hours". Nothing. I have emailed the inspector, the branch manager, and the regional director. No one has returned my calls. I can guarantee that if I avoided paying my yearly charge, they would contact me immediately. All we are wanting is to determine whether the termite damage is active/dormant, and to repair the damage--per our contract. I do not recommend this company--take your money elsewhere. A good company is one that will be present when there's an issue.

We are on schedule every three months. The first technician wasn't doing his job, and when I reached out, it was taken care of pretty quick. The second technician has been fine, and we've never had a problem since. We were getting mice, but now, there's a little pest activity to none. We're very happy with Terminix.

Terminix technicians come out quarterly. We have a big farm where we grow corn, soybeans, wheat, and lots of grain products. We have a rodent problem and I can't stand varmints. We have the buildings and storage sheds and varmints get in the equipment and everything else. We have to stay on top of things because those varmints start creeping back. We have lots of birds, geese and ducks and everything that come by the farm. Even the black birds are trying to eat up the outer side of the corn. We have more birds and different things feeding off of the crops than ever.

We've been with Terminix for a year and everybody who's come out here have been nice and did what they were supposed to. I haven't seen a termite since they've been at it. I'd recommend them.

I love Terminix's service. Anytime I have a request, they take care of it for me, and Rich, the service tech, is very responsive to any of my inquiries. So, I'm very appreciative of my relationship with him.

When I bought my house 45 years ago, it was overwhelmed with termites. A carpenter and Terminix took care of everything. I've got Terminix ever since, and I've never had a problem again.

Terminix Residential Pest Control Complaint / Review – for the Duluth Branch located at 3400 Corporate Way Suite G, Duluth, GA (800) 837-6464 – Branch Manager: ** / Service Manager: **. I used Terminix quarterly service since June 2005 with no issues – they only sprayed inside, as a new build, when I moved in, then only outside service for the next 16.25 years. I own a townhouse on the end of my building, so there are 3 sides – front is 2 garage doors, short sidewalk, small front porch with 1 door; side has one very large foyer window; backyard is completely fenced with locked gate. My Terminix account has a note requesting prior notice of scheduled service for gate to be unlocked.

I've been with Terminix for six months now and they've been good. They seem to be reliable when it comes to the reason that we went with them. They come out and keep you informed of stuff. We have them, not only doing the termite thing that they put into the ground but also other pest control for some roaches that they identified that were different than what I was looking at.

The techs have been here twice. They spray around the house then inside in the basement, and some pests have gone, but some still seem to stay around. We have lots of spiders. My husband was here the first time they came, while I was here the second time, and the tech was a nice fella. On a different note, I would like to get a copy of my original contract that I signed because I can't find it. I thought that I already paid a large portion of it, but then I got billed again when the tech came this time. I would like to know where I am.

I just wanted to brag on our Terminix person here in Natchitoches, Keith. He has always been so easy to work with and if I have to reschedule, etc he is always up for it! He always shows on time and always is polite! I love to give credit where it is due, he deserves it!

We have been Terminix customers for over 30 years and have no complaints. Recently we had some termite damage that needed to be treated and repaired. Someone came out quickly to start a claim request. That was four weeks ago, and other than having someone come out and retreat the area, no one has contacted us. We call every day and get the same person who says they are aware of the problem and someone will get back to us within four hours, one day, 48 hours, etc.

When I first called Terminix, ants were coming out and they went in the kitchen. They were everywhere. But now they're completely gone. The technician comes on time. He does his job, and he lets me know what he had done. I like the service but I don’t like the price going up as it has in the last year or so. I started at 139 and it’s now up to 172. It's ridiculous.

As a customer for years and with termite, mosquito and pest control, I’d called about mice and the response was dismal. First, pest control includes mice but when the rodent control guy shows up he says they can lay a few traps but you need to seal the home which is a couple of thousand. I then signed up for that but the mice were coming in from under the home and the ‘salesman’ said they needed access to the crawl space to seal that up and they would also seal the roof area because roof rats were prevalent in San Antonio. The contractor coming to do the work called and said they would not go into the crawl space and were focused on the roof (no signs of activity on second floor). I cancelled because the ‘salesman’ then backpedaled and said he never meant to say they’d seal under the house where we know the mice were entering.

We have a mouse infestation, which we've been dealing with since May. Terminix came out and they said it would be four to five weeks till we see a difference and at week eight, I was still having quite a bit of mouse poop in my kitchen so I called. One of the frustrating points with Terminix is I cannot stand that when I call the customer line, I get somebody that's not even here. I talked to four customer service representatives and they were all down south. I have yet to be able to speak to the manager or district manager of my group. I called them to see what was going on and told them that they really needed to come out to take a look at stuff. It took me a couple of days till somebody finally got back to me. Then, they just scheduled the appointment without even talking to me. I got an appointment for the middle of the day on a Wednesday.

We had some issues with a little worm-looking thing in the other house. I tried everything I could to get rid of them but I couldn't. I called Terminix and they got rid of it so I stayed with them. I put both my homes under the termite protection plan and at the home I'm in now, I also have the general pest. They do a good job and specifically, the guy that comes to this house is very thorough. He always lets me know when he's coming and when he leaves. He's a good guy to work with. But the cost seems to be going up pretty quick. I'll keep the termite because of the insurance, but I'll have to drop the general pest if the cost keeps going up.

Someone left a flyer on my door that was a really good deal that I wanted to take advantage of. That person also left his business card but he never ever, ever answered the phone. So it took me about four weeks to finally be able to get someone. I called Terminix directly and they said that the promotion that he was offering was no longer available. I told them, “Okay, well, I've been reaching out. If it expired, it should have been acknowledged.” But I still needed the service because I moved into a new construction I’m renting and I've seen an abundance of spiders. I have a toddler, so I don't want her to get bit. There has been a decrease in spiders since Terminix started, but I'm still seeing them.

For the last one we had, it was not as effective as others have been. I had asked for an extra treatment, but I don't know if it ever happened. We've done it least once where in between services, it's been bad. They've come back and done it. That's a good feature. The tech will text before she comes. That's always good. I asked not to have them ring the doorbell because we have a dog who likes to bark. But she did. I came out the back door to talk to her about that. She said she just wanted to make sure that we were ready. But every time I've met them in person, they've been very courteous and professional.

The last guy who came did a wonderful job. Normally, I see a lot of insects. After the visit, so far, I have not seen any. I see a lot of dead cockroaches. Without telling him anything, he did everything. I was happy with him. When I have a problem and call Terminix, somebody will come and redo it. I spend a lot of money for termites and I got a lot of job done through Terminix. They put about 15 plastic containers but I don't know how often do they come and check it. I thought they would come frequently but they didn't. But when I called, they came.

I had a bad experience with Terminix. First they promised me that the fumigation was going to be for 72 hours and took 5 days before I come back to the house. I spent more than $600 in hotels waiting for them. Besides that they stole a full bag with medications, a bluetooth speaker and some other things. I had to miss 2 days at my job and after 1 month later calling them trying to find a relief from them now they gave me $181.00 in credit. They said that it's nothing they can do about it. Not recommended to nobody. Make sure to remove everything from your home before you hire them... GOOD LUCK.

I noticed a pest issue and I had worked with another company but I was dissatisfied with their service. So I called around, and the Terminix customer service representative that I spoke to didn't leave a bad taste in my mouth. When the technician came out, he had really good customer service too. He answered my questions. If I called and asked him a specific question, he was able to answer it or point me to where I get my question answered if he couldn't. The service has been going fine.

They do a good job for me. They come out once a year. We had to put the trap in last year, and the tech had already come out this year and checked them.

I have experienced the most disappointing, frustrating, inept, unprofessional, pathetic customer service from Terminix that now I refer to them as TermiNOT because they will NOT follow up, they will NOT return phone calls, they will NOT respond to texts. Twice I've had scheduled appointments and twice they have been a "no show". To be stood up once is 1 time too many but twice is totally unacceptable/unbelievable!! I work FT and both times I've had to make arrangements to be home for these phantom appointments where no one came or even had the courtesy to call to let me know that perhaps something had come up & they weren't going to be able to make it. I feel like I should have been compensated for the time that I've taken off work but of course that hasn't happened. The most I received was $30 off a pest control retreatment that someone finally showed up to take care of days later.

My recent experience with Terminix was fine. I've had them for years and they do an excellent job.

After years of excellent service, everything changed. A terrific guy had been coming to care for our home/property for years. 5 star work! He then told us the company had changed its standards and the new protocol and quantity of jobs and time slots allotted for each job make it 100% impossible for anyone to actually physically DO the jobs required per day. He said lying would be the only way to meet the requirements, so he'd already quit. He wanted us to be forewarned that our service was certainly about to change.

Terminix’s services have been good. Our pest management has been timely and helpful in dealing with pests that we got to deal with. We had termite services. We haven’t had any termite issues that we know of since we implemented it through Terminix. So, it's been very helpful. We still get some bugs that creep in the house, but then they come and take care of that.

They service every two weeks and it's been very good with their reps. They've done what we asked and have been there when they said they would be.

All the different technicians I’ve had has always been courteous and did their job. I've never had any problems.

The people who come out to spray were very nice and they were both very good. So far, everything has been fine. I have no issues with mice and I haven't seen any ants since they sprayed.

We were with Terminix for 25 years when we were in Natchitoches. We had the same technician there for years and he was outstanding. Then, we moved here in September. We've been here for eight months and in that time, we've had a number of different technicians. Also, I called them on a Friday because caterpillars were invading the house and they said they couldn't get here till Tuesday. That was a little bit disappointing. In Natchitoches, I would have called the tech directly since I had his phone number and he would've been out there in 15 minutes.

I had Terminix at a rental property and they would respond to my requests. I didn't have any interaction with the techs, but they would come to the house and walk around. They sealed the spikes with whatever it was they used and sent me a text saying, “Yeah, we are out. We’re done.” Everything looked good. I've had no trouble with them, but I since sold the property, so I didn't really need Terminix anymore on that one and I called to request that they cancel the service.

Terminix's customer service was good before. The biggest difference that comes to mind is the text communication. I'm easily able to communicate with the person who was treating my house for scheduling, questions, or when they were coming. Something about your automated system makes that easier to text. Communication with the technician has been good. And I credit that to the technician. William, the guy who services my house, is very on the ball.

Terminix comes out quarterly. They usually spray around the outside of the house, take down the web, and that's about it. If I ask them to go and spray in the garage, if I’m home, or in the basement, they will do that, too. They're always very polite. I’m satisfied. I would recommend them.

Terminix comes and leaves me pamphlets when they've done their service. I'm overall satisfied.

The techs who come out for service are good. I've had on and off termite activity but they have taken care of it. They've switched treatment plans a couple of times. But in the old days, when it was time for your annual inspection, they would call to make an appointment and remind you about it. Now they just set up random inspection appointments. They don't tell you when they are. All of a sudden, you get a message that the Terminix technician is on the way to your house. This is the third year that they've done that. I'm like, "What? I'm not there. So you can do the outside, but you can't do the inside.”

I had them do a termite check and I didn't have any. But I had them install pods around the house for protection and that's $89 a month. They come out yearly on that. Also, they encapsulated my crawlspace and put in the dehumidifier. But it's not working. I've called them three times to check things and they haven't been very efficient doing it. Every one of the contractors who have come out has been very nice. I like Terminix and their products. But I can't get anybody to call me back and tell me, "Okay, we'll be here in three weeks". I can't get any service.

We have a spider problem. They come on a regular basis every three months and therefore, I don't have big problems at home. The technician is super nice. And what I like about it this lately is in the past couple of years, I always have the same technician coming. It's nice that not a new person comes every time. He knows what to look at and what to do. I'm very satisfied with this specific technician.

My experience has been good. They come out once every six months to check and replace things. Since using them, I haven't seen any more termites. I highly recommend them.

We had problems with termites, and I called Terminix. I wanted to get somebody out right away and they came right away. I've had good results, and everything's been fine. The techs haven't been here recently, but there's one guy that comes to spray for mosquitoes and another one that sprays around the house, checks the termite bait stations and sprays and cleans around the soffits to make sure there are no bees starting to build homes. If my friends had problems, I'd suggest they call Terminix.

Terminix gives me a monthly service and a mosquito treatment in the summer, and I've been very pleased. The customer service and technicians are great, service is fantastic, and I'm more than satisfied. I give them an A-plus.

We had some termites in the house, and the tech's great when he comes out here. Everything's been fine so far.

I've been with the company for 35 years. I get an inspection once a year, and in the entire time that I've been with them, I've had one suspicious incident. A few years ago, I thought I had a termite swarm in the yard, and they came and re-treated the area in the back. It was a pretty good response, but the technician wasn't very nice. I should have known that it was not termites though. Most of the techs have been pretty nice. Unfortunately, Terminix is doing what a lot of other companies are doing. When you have a service call, they try to show you another product and while it may suit a lot of other folks, it didn't suit me.

I doubt that I will get any answer back. I can be contact at **.

Our experience with Terminix has been a good one. We've been longtime customers and we've not had any major issues. If there's anything that I think warrants their attention, they address it. We've had different people over the years, but in general, they've done a good job for us and were receptive to whatever kind of input we have. If I've got a question, they've been good about answering it and providing guidance and advice. They've always been thorough as well. So, I've been pleased.

We had ants, and the rep came over to provide treatment in the house. He explained what he was doing after I asked him a few questions. He was putting in something that we had not seen before in the past during the season. It was different from what we expected the last several years, but he was able to explain how that was different. Our interaction was good. Still, Terminix should let the consumer know exactly what the house is being treated with. We know what it does, but it'd be helpful to know what kind of chemicals are being used. It's the exact same treatment, but one technician will tell you that it's okay to go down in the basement after the treatment, and another one will say, "Please do not go down there for the next half hour or hour."

We had some insects coming in, and our neighbor across the street had one of Terminix's technicians who comes over four times a year. We talked to our neighbor, and they said that they don't have that issue anymore. We decided to try it, and it was easy to set up an appointment. We've had one treatment so far and it's good. The tech was very professional, friendly and I didn't have any issues. It's early, but I would definitely recommend Terminix to somebody else.

Terminix came around and routinely filled the termite containers around the outside of the house. We've had squirrels in the attic and mice in the basement. Terminix has been understaffed. So they've, had some trouble responding to our calls. I called several people and we finally got somebody out there. He went in a couple of times and put some metal across and screwed it down. It took three times to do it and he got it finished. He seemed polite and went about his work right.

Most of the services I’ve received from Terminix, the technician would come by and apply a treatment to the outside of the home. They would use a brush, or broom, or apparatus to brush away any type of spiderwebs, or anything else that looks like critters could be in that particular area. The communication I've had with Terminix is for the service technician to spray the outside of the home if I am not there. And because I have cameras around my house, I see them when they show up, as they perform their service, and when they leave. I’ve been satisfied thus far. Recently, I let someone stay at my home. After a while, I came back and found out that they were not taking care of my house. I had to get the person out of my house and fumigate it. After two treatments, there were no more pests.

Terminix has been steadily a great product. They have helped us in the past. They are going to help us in the future.

Corporate-wise, there are little challenges there. For example, it took us six months to get somebody to come out and do the termite inspection, and start our procedure for making sure we won't ever have termites. But once we got an actual Terminix guy there, he did anything I needed and helped me out in any way, shape, or form. The team is very knowledgeable and willing to do whatever you need.

I like my Terminix people. The tech who comes out has done our house and my daughter's condos for over 20 years and he is top-notch. He does everything and tells me everything. Terminix is a quality company.

Terminix put in outside termite bait things. It was something that they added to the contract with no charge.

Terminix came and did the service that they do. They go around, and they spray for bugs. They found some beehives on the second story of my house. They came back two days later and removed them. They're always very friendly and let me know when they're coming. I've had them for many years and the service is very good.

The technician that comes in here is great. He comes every three months for around the house and sometimes inside if I need it. He does what he has to do and since we got the service, we've been having less roaches.

We had Terminix do a service for us on our previous house. They installed some termite hotels and we were happy with how that all turned out. We got them again for our new house and so far, they've done a good job. We'd get an email that tells me when the tech is coming. We live in a gated community and he’s got the code. But he gives us a call about the time he gets to the gate or when he’s getting close. We also get an alert that he's going to be there soon.

I have a great experience with Terminix and recommended them many people. The technician is a 10 on a scale of 10. He's a very caring guy. He lets me know when he's coming, when he's going, and what he does.

I'm into a program that sends the techs out about four times a year. So far, Terminix has been very accommodating and they've been out three times. I had a little trouble with the first tech but I called up Terminix and told them what the challenge was. They said not to worry about it, they'd have somebody out here right away, and there wouldn't be any charge for it. Since the service, I've got good results on my lawn.

My services with Terminix are scheduled quarterly. The man that comes out calls and tells me a date to see if it’s okay to come. He shows up within the time period given and does whatever he does. Also, I get an email from him that shows exactly what he did and he takes pictures.

Terminix has done a good job over the years. Their price is reasonable and they have been responsive when we have needed them. One of the technicians that comes out calls a few days ahead, tells me I'm on the schedule and asks if it's alright if they come out. The technicians do an adequate job. We also have the exclusion policy, and on this last visit, the termite guy found a couple spots and had the exclusion technicians come out and fix them a couple days later. He went above and beyond just looking for the termites.

I've had very positive experiences with Terminix and my serviceman, Robert, is excellent. I'm not a fan of those big cockroaches that run in the summer, so I pay for the service once a month to make sure that if they did get in under my door, they're dying. I always request Robert and when he's on vacation or unable to come, I've always had techs who were respectful. They listened and they did their jobs. I've been with Terminix for a long time and I have recommended them to two others.

I contacted Terminix for servicing for ants. I have to call every time, and I have to wait for them to call me back to make an appointment. I wish they would just let me do a virtual appointment instead of having to call them every time. Also, the technicians are great, except for some things they want, like visible proof before they treat anything. But they have definitely helped the problems with the bugs. I would recommend them, especially if people have severe issues with termites. They're one of the best regarding termite service, or if the home hasn’t been treated in a long time and people are moving in. They have better quality product.

When the guy came, he was very nice, and checked all the bait boxes, and got some replaced. He also put in a couple of extras that should have been there in the first place. We were satisfied with what he did. When Terminix first put up the bait boxes, the rats almost completely went away and then, we started seeing them not too long again. But whenever Terminix was here doing the termites, they put some more bait and everything in them for us. We were always happy with them.

Terminix's service has been reliable. I had them take care of some bee issues in an old house. I stuck with the same company and so far, the service is great. They text me when they're getting ready to show up. The communication is great with the service tech.

February 18/2022 I paid $3201.00 for Formosa and subterranean termite tenting extermination. Two months later 4/22/22 my repair man found live Formosan termites continuing to damage my home. Terminix was notified, The house needs to be re- tented for the inadequate service rendered in February. I spent every several days calling about the tenting service with no response about scheduling.

We had a guy spray for bugs around the outside of the house and he did a really good job.

It's the same person that comes out. He treats mostly the outside, but inside when necessary. It's standard and it's fine.

Had my first visit with Terminix after moving into a new house and they set mouse traps on 5/17, it is now 6/8 and the smell of dead mice is all over my house. I called customer service about bees and ants (put tickets in). No call no show!!! Oh and when the Manager from Levittown called me, he hung up on me after I told him I wanted to cancel my membership. Lovely customer Service!! After calling and wanting to cancel my contract, they told me I would have to pay $1370.16 after paying them up front of $1900. This early term fee is above and beyond what I paid. Advice... Don't pay up front and don't sign a contract (OH BTW, I never got a copy of my contract). This is a scam! I threw out the dead mice myself, removed the beehive from one of my interior doors and sprayed for ants because I can get NO SERVICE FOR $1900!!!!

I had an ant problem pop up. I was able to just tell the tech what I needed. He was very responsive. And he was able to bring it out here for me to get my ant problem taken care of.

We love our Terminix guy. His name is Darnell and we usually request him. I don't like that we get assigned random technicians then we have to call and request the one we prefer. Maybe we're a little bit spoiled by Darnell but when you're talking about your home and people being around and you've got animals, it is nice to have somebody that you have a relationship with instead of just random people every month.

We signed a contract with Terminix for termites and pests in general. Most of their techs are friendly but I would not use them again after our contract runs out. They came out two weeks ago to spray because we got ants on the outside and I don't know if they really sprayed. Aside from that, when we first got ahold of them, they talked my husband into something that involved a ridiculous amount of money. They came over and they were supposed to have put in a sump pump underneath the house. At the time, we were remodeling and we had other people working at the house. Somebody let us know that there was no sump pump down there and there was just a bucket.

Terminix came to spray for bees. The guy that came was also supposed to check all the traps outside and inside for mice. He’s not good with that. He told me the inside was fine. There was no reason to touch anything. In the last two years, no one has been in my house to look at my traps inside my house. Also, I just got a letter the other day saying that I need to renew for 100 and some odd dollars before the end of June so that come August, I'm all ready to go again. I don't know what I'm paying for why I'm paying a renewal fee, because I have to pay them every time they come and spray. I'm thinking about cancelling Terminix.

Scheduling service is very convenient and the techs are all great. We've recommended Terminix to our neighbors.

The service has been good overall, although sometimes I need to have them come back out for a follow-up treatment. Also, scheduling is pretty easy. All I have to do is go on their website and choose the date and they will follow up the day before. The techs have all been great and very knowledgeable.

I was a little frustrated during the first 48 hours because I started to see bugs. Then I started seeing the big palmetto bugs after Terminix came out to spray. But everything was well since the service. I am gonna request the gentleman to come back out next time. He was a very people person. He really represented the company well. I'm very happy with Terminix at this point. I got an email from Terminix the day after the guy came out. It was an email soliciting my business with a $50 activation code. So I was kinda disappointed. I reached out to them and they didn't even offer me anything as a new customer. So I called and they still credited me the $50. I was very happy.

Terminix sends staff all the time to get mosquitoes down or get the termites checked. I liked the guy in California and thought they'd have a likable guy too, and they do. The tech was a very good guy and put some slippers on to go in the house. He does a very nice job.

They're great with our routine service. They show up on time and they do what we want them to do. They put out food for mice and rats and they tell us if there's been mice and rat activity so we know. It's in a container so dogs don't get to it. So they're great. The guys are friendly and helpful. I had a little outside termite deal and the guy told me how to take care of it myself. So it's good customer service.

The people that come out have been nice. They call us and ask us when we are available. I've had numerous people that come out here in the past, and some were a little bit more thorough than others. The overall is on the plus side as far as how effective they are. They treat any fire ant mounds around the house. They're always willing to explain what they're doing. They do anything that we ask them to do.

They are fantastic on service and the people are always polite. What I ask to be taken care of was taken care of, so I'm gonna continue using them. We had a bad infestation and at one time, we had a total of 70 on the glue traps in the garage alone. But as of right now, I have none except for wolf spiders and I'm fine with those.

Earlier this year, I purchased some gutter guards along with some of the services from Terminix. They were installed correctly. But I called them back out and they supposedly repaired it and checked for any blockages. I noticed yesterday during the downpour that one section of my gutter, the water was not flowing in the gutter. It was coming over the edge of the gutter like a waterfall. So I called to place a service call yesterday. But they said they couldn't give me an appointment. I called the salesman and he asked me to text him all the details and he would send it right to the service management. But it's now 1:30 Eastern Time now and I still have not heard anything. This water that's coming down off of my gutter is pouring down right next to the foundation on my house. If I could give them zero, I would.

I have pest exclusion for 2 different properties. Scheduling visits is an absolute nightmare. Each time, it takes between 3 and 5 calls to get something scheduled. I ask that they call me or connect me with the person making the appointment so we can coordinate times. Each time, they pick a time without consulting me and each time it does not work for me. I call to reschedule and each time the field guy shows up anyway. I feel bad for the field team because they all tell me the schedulers do that to them every day.

The rep was very helpful and informative. She stayed with us through the whole experience and I was very pleased with her. Terminix is doing our pest control on a bi-monthly basis. We're doing really well. We had extensive damage to our house from the termites though and they repaired all of it and did an excellent job. I would really highly recommend them, especially the girl that was their foreman. She was terrific.

Yesterday afternoon, we had a young man come out to check the bait traps and it was very pleasant and professional. He was very polite. I haven't had a problem with any of the staff. They do a good job. Particularly, I would tell the regular that we have that I've seen some ants outside and he would take care of it. He sprays around the windows and the doors and we hadn't had a problem with them.