Terminix Reviews

Inspector thought we had a termite issue and technician thought otherwise. Technician successfully took care of the black ants which I am very happy about. We have a termite warranty and would like house to be retreated as it has been many years since initial treatment but have had no follow up on that issue.

Reason for the 3 star experience is not with the service tech but with the time spent for the service. Tech spent less than 6 minutes every visit and I feel I was not getting my money's worth ($217 a quarter). Granted, the treatment is working but tech should spend more time around the home.

We switched to Terminix a year and a half ago. We got your combine service of termite control and quarterly insect control. We left other servicer, but Terminix is twice the price. Decision time we may be headed back to our other servicer, same for the most part. Time to start saving more money.

The director of the Terminix office in Sterling VA is a highly regarded & very competent individual. He knows all his people and checks to make sure his clients are completely satisfied with the work. He has managers for different aspects of the business and I've met all of them and they are excellent and stand out from employees that I've worked with in other companies. They are competent, responsible, reachable by phone, and will come to your house as requested to coordinate with you.

They come to my home to do my termite inspections. I usually try to schedule the service online and they send notifications to let me know when it's time. It's easy. They keep termites away. Their service is terrific but they could use some help with their billing processes. I had a billing issue with them several years ago. It was a very painful ordeal. They did not document properly where I told them to send the bill to. Then they turned me over to collections without using the information that I had provided. So I had no way of knowing that there was a bill out there because they didn't send it correctly. When I called about it, the representative was less than helpful. Initially, I had to call the local Terminix division, and they were very helpful and got me where I needed to go. They almost ruined my credit by doing it. But we have overcome that.

Communication-wise, they always call me before they come and call me after they leave. The tech leaves a voicemail. Or if I pick up, it's very professional and to the point. He'll tell me what time he's gonna be there, what he's done, and when he's gonna leave. Since their service, there's been no pest activity.

Terminix comes quarterly. I have a pest control and termite contracts with them. They send me a notice a week out, telling me they're gonna be at my home on a certain date. They tell me they'll be getting back with me a time, and sometimes they give me a window. They text me what their findings are when they're there or ask me if I need any other services when they're coming on site.

I have a Terminix pest control policy that's every three months. In the summer, I have the mosquito service. I have a termite policy too. It's expensive but as long as they keep my price at the $87 and some odd cents for the pest control, it's good. I had a really good technician but he left Terminix. That period in between was not good. They just tell you when they're coming but they never let you know. You're supposed to just welcome them and I don't like that. But since Vince has been assigned to my property, it's been good. He's been excellent. He calls, comes out, and tells me what he does.

I have termite protection and pest control with them. They schedule those services and call me. The reps change fairly frequently and I've been with them quite a few years. The tech I have is very good. There has been very little pest activity since they did the service. If ever we have a problem, I call them and they make a special trip out. My wife saw a few little bugs in the bathroom back in the summer and within two or three days, they came and treated it.

The gentleman is the same guy who comes each time. He texts me before he is on his way and then, when he's here. If I'm home, he'll ring the doorbell and let me know that he's gonna get started. He sprays and is done in 15 minutes. But I have to always tell him to make sure that he cleans the eaves around the house. Then, I would ask him to change the traps out. I have to direct him on what to do but it's fine. He’s a nice kid but he is always on his cellphone the entire visit. He has the earbud in his ear and he's always talking to someone. It's fine because when he's out there on his own, I don't care if he's talking to someone. But as a courtesy, when you approach the house that you're going to do, at least be off the phone. Even when he interacts with me, he tells them to hold on and they're on the line while he talks to me, and then he goes back to talking to them again. From a customer service perspective, it's not a good look.

Scheduling was easy but there were a few incidents when the techs did not show up and failed to contact me. I had to contact them on two occasions which led me to almost cancel the service. But once they're on the job, everything is fine. The techs need to return regarding termite spraying though.

I had a problem with rodents in my apartment and it's been getting significantly better with Terminix' services. I can give them a call and they very easily schedule an appointment for me. I am able to let them know what I need. They are helpful in helping me decide what they offer. They tell me what they do and how it's supposed to solve the problem. I've had two of their technicians and they were both good.

Terminix is very communicative and efficient. We started with them initially because of ants. The tech now keeps the spiders and the ants away too. They send me a text message saying the day and time the tech going to be there. We communicate via chat. We set up a date and time for the tech to come and spray. I have dogs so I make sure they're in the house. The tech sprays and before he leaves, he sends me a text message saying that he's done and that he's going. He just provides the summary. He also submits some notes and I get them via email. If there's something important like a wasp nest, he would let me know.

We've been with Terminix for a long time and we've been very pleased with them. We have both our home and a building that has some apartments. And we have added that to them. The person who has been taking care of it is excellent. And we have had him for a long time. Recently had some trouble in our apartment building. The gentleman who has been taking care of it got everything resolved and did an excellent job. He is very competent, courteous, and thorough.

Terminix always schedules us on time. I didn't have any bad experience with them. Their reps were nice. They have good customer service. I had the pest control service and the one for termites. We don't have any more pest activity. Terminix is a great service.

I was very happy with my experience with Terminix. I had an ant problem and they came and took care of that. I haven't seen anything. So, it completely cleared up. The tech who came was very polite, introduced himself, and respected my property. The person that signed me up was also very thorough in explaining the policies and the procedures. Terminix put me on a regular quarterly basis. They schedule the services for me.

They bill multiple services separately and when cancelled they only cancelled half of my services while letting the other half go to collections (after telling me it was all cancelled). Don't trust them. They lie and don't care when things go bad on top of them not doing the job correctly which is why the service was cancelled. STAY AWAY.

It isn't enough to just be nice and professional to get a customer. You have to do the things to keep customers for the long haul, get excellent reviews and have those customers recommend your company/service to others. I decided to go with Terminix because of the name and felt it was a reputable, trustworthy company that would do right by my elderly mother. Things went downhill during the second quarterly visit. When the tech sprayed the outside of the home but when my mother asked him if he was doing the inside, he told her that Terminix doesn't spray inside the houses anymore. When I called customer service, they said all techs spray both inside and out at each quarterly visit. Customer service told me that the local manager will be reaching out to us and we can schedule an indoor spray then.

They come and do their thing, and everything's fine. The technician is a very nice guy.

We were worried about wasps getting in the house. Terminix went around and took care of any holes they found. They went up in the attic and put some rat killer stuff. They went on top of the roof and covered up. There are all kinds of pipes sticking up out of the roof, and they put some metal thing on there to keep bugs and animals out. They were really nice. They got everything fixed right away. The technicians sent by Terminix listen to everything you say. One time, I said, "Well, do that up there, some caulking." Right away, he did it. They are cooperative guys. Terminix has always been a nice company to work with. They do what they say they're gonna do, and they're here when they say they're gonna be here.

Anthony always lets me know ahead of time before he's going to come. He also rings the bell the day he comes and lets me know he's here. He did all of my spraying outside for different types of bugs and anything that he saw. He answers any questions or concerns we might have. I have a separate person who comes for termites, but he is also from Terminix. Since our last service, I don't see many bugs on the outside. I don't really have a problem with anything on the inside but if I tell Anthony I've been seeing something, he sprays. He takes care of it.

I get quarterly service for ants. They send me a text saying the text would be there. They let me know when they're there and when they leave. Since the service, ant activity has been very low. Terminix is good. My only issue is that they're pretty expensive.

Terminix comes to my house regularly and checks mostly the perimeter. They do a fine job because I used to have a problem with cave crickets in the house and I no longer have that problem. I'm rarely at home when they do the service but they always send me a follow-up in detail.

Terminix comes out four times a year and do the service at my house. My tech is great. Nick always texts me when he's on the way and if I have any other separate issue, I know I can text or call him and he would do something. The couple of times I've had something specific to look at apart from the regular service, he's always taken care of it. I love having him around. Also, since I've been doing the Terminix service, pests have been under control. There was one time when we had some kind of little bug on the downstairs apartment, but Nick took care of that and we haven't had any reoccurrence. The only thing that has caught my eye is the price-raising. It used to be 140 and now, we're in 200s per service. I remember thinking I might wanna cut this down to three times a year due to that.

I've been using Terminix for quite a few years now. I have termite and pest services from them, and they schedule the service visits. It's on a three-month basis, and I don't do a thing. They let me know they're coming. Terminix is expensive, and even though they sprayed the stuff, there were a lot of bugs this summer. On the most recent visit, I was sleeping when they did the service. Besides that, the guy is very pleasant and professional, and I'm pleased with him. He's very nice.

We've been having Terminix for quite some time, and we like working with them. They recently did termite fumigation for one of our rentals and it was good service. They came on time and did everything really quick. The techs were proficient, and scheduling was easy. My manager did the appointment online, and it was really fast.

Our guy, Wayne, is absolutely wonderful. He's always very nice, and he's been very communicative every time he comes in. He always texts me and says, "I'm going to be coming at this time," so I know exactly when he's coming. He also texts me when he leaves. Even if I see him, he'll text me when he leaves and he's very pleasant while he's there. Recently, Wayne came out and sprayed for bugs, and he also made sure my mosquitoes were under control. I've been happy with the service. The flies and the mosquitoes have been reduced, and I haven't seen an ant since he started. It's been very helpful.

They're here when they say they're gonna be here. They've been very informational and great. They came out and checked all my traps to make sure they were in the ground and they had lids on them and that was the last thing they did. But in August, they were supposed to come out and put some more poison in or check the poison in it. But they have not done that yet and I forgot about it. I need to call them up and see why.

Service tech was excellent, Salesman lacked integrity. I was sent 2 texts offering Terminix mosquito service at 59.99. When the service tech called for our next service, I asked if the 59 dollar deal was still on. He said he would have a sales rep call me quickly as I was interested in combining mosquito with our regular service. Switch and bait occurred. No record of 59 found. Would be 79 and some unknown co was offering invalid offers under their name. I did not fall off a turnip truck, Please have sales rep aware of advertising. I felt he knew the 59 offer but was less than honest.

We have been customers for almost a year (recommended by a friend) and the service has been great. Peyton ** is courteous, punctual and explains everything he does. Peyton also shows up when I call because we are having concerns. I am glad we switched to Terminix and will continue our service long term.

Andrew arrived during the window of time. He called to let me know he was outside and sent a text when he was finished. Important for me to know since we have a dog and need to know when the hour is up to be able to let him outside. Very satisfied with his service.

We signed up for the rodent/pest services. It was awful service, we had to keep calling for them to come out and service our home and check the traps and close holes to stop the rodents from coming in. It was initially a weekly plan for them to treat and check and that was an EPIC fail.

Mr. Ibrahim ** is excellent! He is friendly, professional, and I feel comfortable with him. He always explains what he is doing and is careful with the interior of my house. I have recently had a mouse problem in the house (in spite of having an exclusion contract!) and he has worked hard to control the situation and keeps in touch with me.

The inspector was scheduled yesterday between 1-3. Still waiting on him/her to show up. No one called to inform me there might be a concern with timing. I took the afternoon off to be in my home when they needed me to be so they could get the inspection completed. Still waiting.

They did an evaluation of the perimeter. Then, we agreed upon what services I was going to utilize and implemented the contract from there. When I first set up the contract, I had indoor pests and small insects flying into the basement. My Terminix provider does a good job. I still have a few indoor insects, but nothing like it was. We also had mice and I haven't had any of those since they have done what they did. They have professional service and technicians.

I've been with Terminix for a long time and they've done very well. They check everything. I used their service for termites and they would come out every so many months. They would have bait things in, so they'd check them periodically. The service people who came out were very professional and they'd talk to me. If they had any issues or even if they didn't, they'd let you know either way how things went. Since I got the service, I don't have any problems with the pest around the home. Whatever they did, it worked.

Terminix comes once every three months. But they try to text me and I don't do texting. Sometimes the message doesn't get to us and they just show up. Our main issue has been spiders that are just all over the place. Terminix takes care of roaches really well but spiders seem difficult to get rid of. They go around dusting all the things and destroying the webs. When they do treatment, it helps. The spiders don't disappear completely but activity is downgraded very much so. Lately, our tech has been a nice young man. He is very thorough, friendly and pleasant.

Terminix does what they're asked to do. It's a recurring setup. They call me and make sure it's gonna work. They come through monthly to do termite and bug services inside and out, and they've done a great job.

Terminix helps me with termites. I'm on automatic scheduling with them. They call and let me know when they're here. They go out and do what they're supposed to and that takes care of stuff. They inspect the house then they clean under the eaves. They let me know when they're leaving and I go in and check it out. They're fine. I've got everything done for the year.

We had a massive treatment with Terminix, and there was a schedule conflict that I wasn't happy about. My schedule was wide open to book this, and it was supposed to be two days in a row because it was a big project and we had to leave the house. I was told it was gonna be booked two consecutive days, but when the tech got to my house, he was booked for a Wednesday, and he said he wasn't booked to come back until the following Friday. I said, "Oh, we can't do that. I have little kids, it's difficult for us to get out of the house." He was able to reach out to his boss and they switched it, but for the price of the service, it was annoying to me. The tech was great though. He was very nice and professional.

I'm happy with Terminix. They come out quarterly and they have done service for silverfish. They do quarterly maintenance too. It's been fine. I recommend Terminix.

The tech asked what the problem was and walked us through everything he was doing and why he was doing it. So, we're very pleased with him. He does the outside as well as the inside and our pest problems are not as much as we had. We had a very good experience with Terminix. People should use them.

Everything's great in my experience with Terminix. They respond to our calls almost immediately within a day. The techs have been very professional and good. They always went above and beyond.

I would definitely recommend Terminix. We began where we used to live where there is a definite termite issue. When we moved here, we continued even though there was not the same kind of termite issue. Our tech is the same person and he is terrific. He's personable and efficient.

Terminix has been great and we would recommend them. I looked Terminix up on Google and submitted an inquiry. They called me back the next day. I liked their reputation and their customer service is good. So, we wanted to stay with them. We were having mice issues. We're on a scheduled routine. So, they should come back every quarter. It had positive results.

They have good customer service. They inspected our house and told us what was wrong. They were very personable. They told us some areas of concern and they were very good with it. I'm happy with what they've done. Everything worked out well. We used Orkin and Terminix is better.

I have had good experiences with Terminix. Have a favorite guy I like and he knows the quirks of the house in the ground. I'm very happy with him. He knows what to look for before it gets too bad and he finds little things that I haven't noticed. I appreciate that. Every three months, they come out. At first, most of my problem was inside. There were some mice hanging around, so we took care of those. Outside, we had a tree that was infected and we've had moles, but there's not much you can do with those. But it's watching the wasp nests and things like that that is comforting to know that, when I open my garden shed, there will not be a group of very angry, busy whatever flying out. However, their price keeps going up. I wish there was a senior discount of some kind.

Terminix comes every three months. They'll send me a text normally a week before they come. They take care of my kitchen and anything in the back of the house. Unfortunately, the kitchen is the worst area. It's absolutely horrid. They really can't do what they need to do 100% of the way because we're still remodeling our house from the hurricane. So, anything that they could do for me, they've been unable to do as much as they’d like. They’ve just been helping me control the problem. They sprayed and left some baits. As far as the exterior, they've been spraying around the house and knocking off any kind of wasp nest and things like that. The lady who came out the latest was polite and nice, and did what she needed to do.Terminix is a great company and they do the work.

Terminix comes every three months and the tech has been thorough. The treatment that he has been doing seems to work.

Terminix is a good company. Recently, they sprayed all the way around our house. It was a normal service. They automatically come and do their service every three months. Their focal areas are around a tree out front and around the garage. They spray for spiders and ants. It's been a good experience.

I have scheduled Terminix to come out quarterly and their techs are very friendly. They haven't done the inside yet, mainly due to scheduling problems on my side, but they've done the outside twice now. I still got spiders, but that's because I live on a little bit of property. So, it's hard to keep them away.

I had a termite issue and the tech from Terminix spent a couple of hours here doing the inspecting and I was appreciative because the other company I had barely glanced at it and wasn't really helping me with it. But the Terminix guy took his time, looked at everything, and answered all my questions. I got both termites covered and bonded now, then I ended up doing exclusion for rodents. And I ended up switching my regular pest control to them. The techs who come out would change but they're all very friendly guys. So far, the service has been working good. Usually, they do the outside, but they said if we need work on the inside, just to let them know. So, if we have any little bug inside, they come and do the inside. Their price is also good comparatively.

I'm very happy with Terminix. They come four times a year. Their technician, Corey, has been very good. I've had him for 10 years. I've watched him go through his process of where he sprays and where he puts pest control. He's careful not to damage anything as he does his job.

We used to have a different service that was local but they went out of business and I decided to call Terminix because they're the only service that was available that I was aware of. We used to have a tree out front that had termites in it so we've always had this fear that we would have termites in the house. And we have seen some before. So, we wanted to make sure that we kept being serviced, even though it was years later.

The tech was really good. The mosquitoes was the only thing I really had a bad problem with. After I got him out here that first month, I haven't had him since. So, it worked out great. Terminix is the best company. The communication is great.

I had Terminix (my current extermination contractor come do an inspection for suspected bats in my attic). The company sent their so called 'inspector' to my home for the inspection. The inspector did not even enter the attic space, and claimed that he could smell the bats from the attic opening. He gave me an enormous quote for the removal and said as a valued customer I was receiving a giant discount for the work. I was very concerned but wanted to make sure that I was getting a fair deal so, the following day I had another contractor come over and do the same inspection.

We pretty well like Terminix for our termite service in the summertime. It seems to work effectively and safely. Everything they do is outside, and it's all around mosquito control. They're very good. But if I'm dealing with Terminix at some outsourced call center, I never seem to get my need or my point across. It seems very much like someone is reading from a script. If I'm dealing locally with my call center within the States, it's very good. But I don't like that central command place that I call. The local crew is responsive. They understand what I'm asking for or talking about. They really resolve things very quickly. One of the guys that I had was wonderful. He always gives me good options.

Terminix is a mystery to us. The ones that come out do a good job. But I don't know what we signed up for. Nobody would tell us. We get all these odd charges on our thing and it would say that somebody came. We couldn't get ahold of the local office guy. There's no communication. One bill is $1,000. The next bill is double-charged to our card. I hate that they took our card number and that we don't get a bill every time. I'd rather pay a bill. It is the biggest mess. They gave us one credit. And I asked Charles, who's nice, “Is this a part of the $1,200 charge we've just paid for termite something or others?” He said, “I don't know anything about that.” And it wasn't. There was another $200 on when he left. So, we're giving up the minute they stop coming.

The tech was here the other day and asked if there were any problems in the house. We told him no, and he did the outside inspection. Terminix is an okay company.

The experience with Dylan, and as a whole with Terminix, have been pleasurable. I can call Terminix whenever it's needed. If I see a couple of outside ants or spiders, I can call my tech, he would get back on the book. He's very professional. He made sure he did his shoe covers before he would come in. He told me that he was using a different formula. So, each time he came back, he would try a different formula to keep the carpenter ants from recurring. And usually, anything that I asked him, "Just take it outside. Just keep the perimeters of the house," he does whatever is needed. If I say go, he would say, "Okay."

We've been Terminix customers for a long time. But we have problems with the pest control. The tech told me one thing, but someone told me something else. The guy came, and we asked about some bait boxes for mice. First, he told us they had them but they were on backorder. Then he said, "They wouldn't give them to you unless you pay $50 for each one of them." He lied. And his boss told us that they would just cancel us. I tried to reach someone in the big office, but no one returned my call. Also, the first time my other guy came, he did a half job and we had to keep calling him back. I was gonna cancel my termite service too but I haven't because I like that. They're good. They come when they're supposed to check the termites. They let us know they were coming and let us know what they saw.

Terminix is a popular company. When you have termites or roaches, you call Terminix. My experience has been okay. I feel like it depends on the person coming to our house. Some people will come, and they will say different things. The next person will come and say the totally opposite thing. So, I wish they were a little bit more consistent but in general, they've been fine. When I first started to get treatment for the roaches, I spoke to the person on the phone, and they were like, “Okay. Clear out your cabinets. If you don't clear out your cabinets, they won't spray in there.” I did that.

Terminix has been wonderful. They come twice a month and spray the outside of the house. I rarely even see them. They're professional and they come on schedule. They notify us when they'll be here and when the job is done. They're really reliable. So far, they have greatly reduced the bugs and mosquitoes at my place. Also, the tech that we have is very friendly and knowledgeable. He's able to answer all our questions, too.

Terminix, I'm absolutely appalled by the unethical practices and lack of integrity that have defined my experience with your company. My journey with Terminix has been nothing short of a nightmare, marked by a salesman's deceptive tactics, false promises, and a corporate structure that prioritizes profit over customer satisfaction. My ordeal began when one of your salesmen came knocking on my door, armed with a web of deceit. This individual's shameless manipulation was astonishing. He used the existence of wood rot due to water damage in my home as "evidence" of a termite infestation, all the while conveniently omitting essential details and overinflating the severity of the situation. This was a blatant attempt to scare me into signing a contract, and it worked.

I would recommend Terminix. We've had two different techs, but I had a main guy for a long time, and they've all been good. They're always on time as well. The most recent experience, a tech came to do the routine monthly check-up, but I didn't have to talk to him directly. We were at home, but we didn't need anything on the inside, so he just serviced the outside and checked the termite baits. It was good.

Terminix is very difficult to get in touch with by telephone, so I went up in person and I just told them I had some issues. They gave me the plan I wanted and took care of my problem. They put termite traps on the ground around the house. They also spray the house quarterly. If I see any pest activity, I can call them and they take care of it right then. Since having the service, pest activity is almost non-existent. Having Terminix gives me peace of mind.

I've been with Terminix for a while. The mosquito service is awesome. I love the girl who comes. She puts a machine on her back and then she goes to where I instructed her to spray all my trees in the back and some of the yard. I have no complaints about her. I watch her work and she does an excellent job. When it comes to pest control, I'm not so happy with it because they come in and they leave in two minutes. It's impossible to spray a whole house in two minutes. I don't like that at all but for what I'm paying, I'm okay. I have flies and spiders. I tell them every time they come to spray my kitchen door completely because that's how they get in. Every time I leave the dogs out, I get flies in. The service is never satisfactory. I don't think they're giving me my money's worth when it comes to pest control. But if I call them, they'll come out again and spray again.

Terminix came out and did their quarterly check and provided the services. They were very professional, answered all the questions, spent sufficient time, and provided the services that were needed. They provide a good service and they are thorough with what they do.

Terminix is the best company I know. I get regular service from them. When it's time for me to have my service done, they call me to set up a time. And when I have a problem, they come right out. That's why I've been with them for years. When I see something crawling, I'm calling. When we saw a big roach that was on the top of the ceiling, they came right out. I know my techs by name. Jay comes back here to check on me. He has been spraying the corners of the room. The techs usually check the whole house. They even went around the house and saw where I had poison ivy growing up on the side of my house. They suggested I get that down.

We had termites and Terminix injected some kind of liquid into all the little tunnels, and it seemed to work. They said that they’d give it a couple of months to see if we've seen any termite poop. If we didn't, they would get it taken care of and come back every six months to recheck.

They have friendly service.

We talk to the tech quite a bit, especially when we're having issues. Terminix gave suggestions, and they did a treatment. That's supposed to last for a long time. Sometimes, it takes some time to take effect, and you have a cycle where you're gonna have issues. If that doesn't resolve by the end of three to four years, then there's another problem. Or it didn't correct it as it should have. But the termite activity has gotten less, so it seems to be working. The people that come out are great, but sometimes, when you make an appointment, it seems like there's some miscommunication as to what needs to be done or what you're expecting to be done.

I've had Terminix treat normal pests like roaches and rodents. They also have done the vapor check under the house and the cottage. Also, we've had them put in the new vents that are automatic according to the season change. The techs have been very courteous and thorough. I'm very pleased with their service. If I have an issue, I've been able to get them within a reasonable number of days.

One individual came out and did a termite inspection looking for termite infestation, if there was any, by looking for little tunnels or columns that they put along the side of the thing. He did not have the key or the device to open up the termite testing stations and he said they would send someone else out in a few weeks. Several weeks later, I got a call one evening from Elena, a female technician. She said she would be out the next day. I said that was not gonna work. I was not gonna be around. But I don't have to be. I explained to her that the boxes were in the garden and they would be easy to find. She told me to just call Terminix and reschedule. So I did.

There was an issue about seven years ago that was not a good one but in recent times, the customer service with Terminix has been very good. For the most part, the experience has been good. One year, we had some kind of crazy ants and the techs came out immediately and took care of it. But we have little flies in our house that come with plants and I've had the techs come out a couple of times and spray but we still have them. I have three services with Terminix which are for termites, pests, and mosquitoes. And in the recent past, I got a bill for the mosquito service. So, I called customer service and I said I wanted it all to come out of my bank account. I don't wanna get a bill. The rep said it was not a problem and we did all these over the phone.

I had a truly terrible experience with Terminix when I discovered bees inside my house. I reached out to them for help, and that's when my nightmare began. Here's a breakdown of the problems I encountered: Deceptive Sales Tactics: When the Terminix inspector arrived, he informed me that the only way to address the bee problem immediately was to sign a year-long agreement. Feeling pressured, I reluctantly agreed. Failed Appointments: The following day, I was promised that someone would come between 12-2 PM to resolve the issue. Nobody showed up during that time slot. I called again, and they rescheduled for 5 PM, but once again, nobody showed up. The same thing happened when they rescheduled for 5:50 PM. The lack of punctuality was not only frustrating but also inconvenient, as it disrupted my plans.

We have two houses. One of them excellent care, the other one we've terminated. In Hamilton County, the Terminix rep would tell us when the techs would be here, but they would be there and gone so fast. I would see the car or truck, but by the time I get out the door to talk to the tech about what they've done, they would be gone. So, I've never communicated with them. They never asked what the needs were. If we had bugs. Never any communication, as opposed to the other place. So, we terminated them two months ago. In Brown County, we have the tech's phone number. He always called us when he would be there and he would give us a report of what he did. We have good results. We eliminated the ants.

We had Terminix a long time ago and then my husband wanted to switch. But we decided we didn't like what we were getting. I liked what we had before so we went back to Terminix. They let me know when someone is coming out. If I did need a service or someone to come out because I have an issue, they've been really good. Terminix covers everything and their techs have been very positive. So far, I've only had a gnat or two. I have noticed some spider webs increase, but I'm probably due soon. On the whole, I would recommend Terminix.

Scheduling a service with Terminix is quick and the service people are responsive when I need additional service. When I see something happen and I call them, they come back right away. They focus on the outside and some areas around the walls, and wherever I tell the tech I see something that they need to do. I recommend Terminix.

A little over a year ago I purchased the Terminix Barrier exclusion plan for $1500 to hopefully eliminate the ongoing pest problem I was having. A year later, I'm still having the same problems as when I started. Rodents are still coming and going in holes that were not found. Apparently my plan lapsed a month ago without my knowledge. At the time of purchase I was told that renewals and extensions existed, but I told them I would rather wait to see if one was needed. I expected results after paying $1500 up front. A year passes and there were no phone calls to renew, or even to check up and see if everything was working. No E-mails. No letters. Nothing. They just let it lapse.

Terminix sales guy, Scott **, sold me a bag of beans. But no doubt he was simply following their business model. Long story short, they can lock you into a contract where you're required to pay quarterly, but they don't have to show up at all. And if you try to cancel the service -- Nope! -- You're required to pay for the entire year. Doesn't matter if they no show. Doesn't matter if they don't perform the services required on their end of the deal, apparently. Service manager, Rob **, explained that sure you can cancel, but as far as he knows you have to pay for the year in full anyway even if you cancel ... And even if they haven't done the work! Wow. What kind of business model is this? Unbelievable. Buyer beware.

I was with Terminix for six years, but I recently canceled my account due to financial reasons. My representative was Donovan. He was always a great guy. He was very thorough, very nice, easy to talk to, and kept me informed on everything at all times. I loved working with him.

The service tech and the carrier representative from Terminix have been both awesome. They're always prompt and do exactly what they say they're going to do. The chemicals and the products they use work. Also, their sales & marketing process are very reasonable.

We've had Terminix for eight years now. They're very professional and friendly. Our Terminix tech does a thorough job. He looks around and he knows what needs to be done. We had ants and now they're a lot less.

When I get Terminix to do stuff, they're all right. But we seem to have an issue with them understanding that they need to call ahead to service our properties. When I get a call, it's usually right at the end of the month and they wanna get it in for the end of the month but we can't do that all the time. I have many properties I oversee.

I am not happy with Terminix. They've been out four times but I still have a problem with the bed bugs. I had been told to use a heat treatment. That was the only way I was gonna get rid of them. I called up Terminix and asked if they did heat treatment. They said yes. They came out but didn't do the heat treatment. They sprayed and steamed. They came back but there were still the bugs.

I'm completely happy with Terminix. Our serviceman is awesome. He's very professional, courteous, always gives a follow-up call, and lets us know he's coming out.

I called Terminix, they scheduled me, and a guy came out two days later. He reached out to me a few times beforehand, let me know exactly what he was gonna do and what we might need to do moving forward. He came out, talked to me a little while about what we were gonna do. We had a hornet's nest in our backyard. He sprayed and let me know if he was leaving. He had to come back the next day to remove the nest. He came back the next day super early in the morning. He texted me afterwards and gave me a rundown of everything that he did.

Terminix takes care of my son and daughter-in-law's place. They've lived there for three years, then, all of a sudden, they had roaches. It seems once it gets under control, it starts back worse as soon as we don't bother to call for a follow-up appointment. It's gonna be almost nine months. We're tired of the issue. That would be calling them every couple of weeks to do a follow-up because they start having the issues. If we let it go for a month, they got them all over. I also had one issue where Terminix didn't bother to come out.

DO NOT USE This company. The customer service is terrible. I was scheduled for a Friday, got a call on Thursday saying it needed moved to Saturday between 8-10. The time came and went with no call and no one showing up. I called customer service, one rep lied, and hung up on me. Called back and was refused access to a manager. Called to cancel after taking my business to Orkin, they didn't even bother asking why I was cancelling. Do not waste your time with this failing Company.

We have had Terminix for 22 years, paying over $600 a year. In 2013 the inspector for Terminex told us we needed Drywood coverage for an initial fee of $1900. We did it. In addition to the liquid protection we paid $500 to $600 every year. Our interior bug guy asked if they tented the house for $1900 because there is no prevention for drywood termites. I called and questioned the charge and Terminex has no record of it. Yet they have charged us the annual fee every year since. I cancelled both services on 9/6. I had foolishly paid ahead for the contracts which renew 10/1. Terminex only credited my card for $282. They will not credit the other fee! Do not use this company!

Its mandary to provide a star rating. My rating is 0. My payments have been auto deducted for over 10 years. But calling everyday...no manager will call me. I have been with Terminix over 10 years. The representative that visited 9/13/23 completed external spray for ants and spiders. However, she wrote inaccurate notes stating she was inside the home. She never entered the home. I have been calling daily for two weeks for a manager to provide me with a correct checklist for spider and ants. The representatives say they are sending my requests in. No callback in two weeks. I will be calling daily.

I signed a $1900 contract to have holes in the attic sealed to keep critters out. After several attempts they said they could not reach the area to seal. Problem was not solved. I called to get a refund and they initially said only $500. I didn't think $1400 was worth a failed attempt to fix my issue. I called 3 times and was told I would get a call back from a manager over a month period. It never happened. Although, my contract was cancelled without a penny refunded. It baffles me how a business can run in this manner. I'm out $1900 and received nothing but frustration.

I've used Terminix for years for my home protection services, inside and out. They have done a wonderful job, come back if a probem appears. HOWEVER, I've had an outbreak of bed bugs that Terminix was paid, upfront, to eradicate. The first two appointments went as scheduled. Since then, I've had many no-shows, many appointments weren't even set up, or so I was told when I called to inquire. The tech blamed the problem on those who set up the schedule. Those who set up the schedule blamed the tech. Very unprofessional. ANYWAY, 8 months later, I still have bed bugs biting me, no appointments being set up, and I'm out $1,100.00. This is soooo wrong!!!

Seuraj was the most upbeat, uplifting personality that I have met in quite some time. My entire home loved his presence, energy and spirit. What a beautiful human just being. Kelly has answered all my calls and questions. You can literally hear her happiness through her tone. She is the very first person that I have called for questions about services and pricing that didn't make me feel like I was bothering her to do a job that she is receiving compensation for. She sounds highly energy and upbeat. She is truly an excellent first impression for your crew and brand. She was very patient and knowledgeable. I truly enjoyed her assistance, just delightful. Suraj? Our pest control person is more than welcomed anytime for serious. We actually would prefer his energy in our home because he too has a very happy and upbeat energy/attitude.

Scheduled an appointment two business days ago for the day to come and the tech not to show the time frame given 5pm to 7pm. To call the customer service people to tell me they don't come out after 6pm. Terminix website says 24 hours service which needs to be re-worded. Not a true statement. Sad they have people answering the telephone and sounding like there isn't a lot of smarts when you question them. "Yes, we have your appointment down from 5pm to 7pm, but our tech doesn't usually come out after 5pm." Crazy, but that is what was stated. Don't choose Terminix if you can help it.

Upon finding termites in my home after closing after I had an inspection, I was none too pleased. So I got multiple quotes. Terminix claimed they would provide services that the others were going to do (Orkin and local companies) and they also would do additional pests in that entire cost. However I learned that they were not included, & then by the time I found this out, it was 5 pm on a Saturday when the Servicer had finally appeared when he was supposed to be there between 12-4. So at which point I had to have somebody else let him in. Then I was extremely upset to find out that they were not going to be treating the outside area with liquid like Gavin the guy who came out to give the quote said they would because that was what Orkin stated along with a very thorough treatment of my walls and basement and he said they would do better than Orkin.

I had a mice and a bug issue. It’s a 3 apartment building. I also have 3 dogs. When I made the appt I told them I have 3 dogs so they don’t use anything harmful and the person on the phone told me I had nothing to worry about. I also asked the man that was in my home putting traps everywhere if it was safe for my 3 dogs. He said it was completely fine. I’m a server and went to work for the night shift, I came back home and 1 of my dogs ate the chemicals from the box trap. I called poison control and I literally had to waterboard my dog with hydrogen peroxide so he could throw up and live. I contacted Terminex and they did NOTHING to help me. They didn’t pay for my vet or refund me when my dog almost died. Do not go to these horrible people.

Mid-May 2023 Terminix came to house for rodents. Had to follow techs & check that they had done what was told to me..Not done. Furthermore gave a hefty check..No receipt. No contract sent, had not signed & found they had copy & pasted fake signature. Only initialed for bait boxes per tech’s remarks. Have called over 34 times to cancel contract since mid-May, sent letter to PSL office. They will not cease & now threatening my credit. At 74, all they have done is bully & threaten. Have hired a lawyer that deals with fraud. I will see them in court.

This was the first pest control service I found with the best termite prevention and included mosquito treatment in Aurora Colorado...HOWEVER, that is only over the phone. When the technician showed up and started services it was only then they declined to also render services in the attic and crawl space as was stated over the phone. Instead, I was quoted an additional $2000 to have those services! That was not stated over the phone and I called to complain.

Scheduled a termite inspection for a home we're going to purchase. Told call center to let us know when inspector was on the way, as we don't currently live there. Scheduled time frame 8am-10am. The realtor and I sat at the house for an hour waiting, he never showed up. At 11am, I called the call center to see his eta. I was disconnected but he called me. With an attitude he said the call center told him he had to call me. I explained we had been waiting an needed an eta. He tells me it will either be this evening or tomorrow, but probably tomorrow. So nobody was even going to call and let me know? Canceled inspection, and Black Diamond got to me within two hours and charged $200 less!

If we need something, we'll call Terminix but they usually call and tell us they want to come on such and such a day. If they can't come on that day, we'll fix another day for them to come. So far, everything's been going good. They come in when they're supposed to come in, every three months, and we haven't had any termites. The only problem right now I'm having is ants and I can't seem to get rid of them for some reason. Yesterday, the inspector came and he was very nice. He went around the house and looked. He's been here before. So, there wasn't a problem. I asked him to do the ants and he did spray where I told them where they were.

This year when they did the termite inspection, the tech talked to me about having termite things. Because of the age of the house, he said it was very vulnerable. There was a problem locally with having someone available to do the treatment. I called the tech 'cause he had done the job the year before. He was here within three hours and did what needed to be done. It was holding up my refinancing so he came right away. I was very impressed with that.

It's all good with Terminix. I've had them for a long time. Jeff comes and sprays. He's awesome. He always gives me a heads-up. He's thorough. He asks, "Do you want me to come in?" He does that for me every time and takes care of the outside. He lets me know what he did. He spotted a little bit that we need to spray in-between. We've also got where they do the termites and fill the bait for us. I got a good report on that.

My husband and I had y’all do full service of mice extermination on March 15 2023. And one of your service men fell through the attic. The men left the black heavy tarp on the floor. I had to upstairs to look for our cat so we could place her in the spare bedroom. I found her and was walking down the stairs to let my husband know I found her. I fell down the stairs and I was holding on the guard rail. I ended up having a torn rotator cuff. Two weeks later the oldest cat caught and ate a mouse. I have called and let your office know what happened and all I gotten was $200 refund and a discount of the yearly service. The cats still think there are mice in kitchen. I just had rotator cuff surgery. Last night we had another mouse and our 14 yr old ate it.

I called Terminix last year and they sent somebody out to look over the situation and tell me how they would fix it. I signed the contract, and I had to pay them in full. We had an appointment for the first visit and the people came and did what they had to do. We had to stay out of the house for five hours. That was no big deal. I was expecting it. Cody, the technician that came in, made an appointment for the second visit, but he never showed up, so I ended up calling Terminix. We went back and forth, then they sent somebody the next day. We made an appointment with that tech for the third visit, but he never showed up as well. We went through the same situation and I was so annoyed. Finally, Terminix sent out Cody, the kid that they sent the first time, who apologized. At that point, I made the next appointment with him, and he gave me a number to call him to verify the day before.

I signed up for the program with Terminix to come every three months as a precautionary measure. The gas company dug up the street to put meters in front of people's houses and that resurrected the mice so I scheduled an in-between visit not too long ago. The techs are very courteous, friendly, helpful and answer any questions you ask. They do what they have to do. They come in, check, lay traps and remove dead mice.

The technician who came was a nice guy. He did what he had to do for the termites problem in my living room. He sprayed and checked all the baits. He also put an extra bait where they were active. He said he was gonna touch base in two weeks, and it's been two weeks but I haven't heard from him. I've had Terminix now for four years. I wanna know when are the termites gonna go away for good, but there are no promises of that. The termites aren't even touching the baits. I wanna know how long do I have to keep the service up.

Terminix comes out every three months. They also come when the mice situation is bad. Occasionally, we have had mice in the attic, but Terminix has taken care of it. They're effective. There was one technician that I didn't like, but other than that, they have been pleasant, efficient, and helpful.

Terminix came to spray my house for insects. I like them. It was the first time I'd ever called them and the customer service was great. I did it online and then someone called me. The tech came out the day I requested. The guy was nice and explained everything well. I was happy with Terminix and I signed up with them to come quarterly. They were recommended to me by my sister and I would recommend them.

We were satisfied with what Terminix did. There was an occasion where there was termite damage and they covered the cost of the repair. I recently renewed my annual termite contract. They recently redid those little bait traps that are around the edge of the house. I re-engaged to have the peripheral pest control feature where they spray outside and then they can spray inside.

I really like my technician, Jose. He's very responsive and very good at what he does. I have Terminix treat for spiders, and there were times we caught cockroaches in the garage as well. The quality of service seems to be okay. The cost may be a little high, but it's convenient. We usually communicate via text to schedule the service.

I had someone out here a couple of weeks ago. He did a great job. He called me before he came and asked me if I had any concerns. He sprayed for everything. He was very polite. He did a good job of doing what I asked him to do. Let me know what he found. Altogether very positive experience. They automatically come out for me, and there's never a problem. They just always call me and say, "It's time for your next service,” They'll let me know when they're coming out, and if that doesn't work for me, they'll reschedule. But usually, it does.

When we signed up originally, it was preventative. We built our home and Terminix did the foundation protection, and we went on a contract with them. They are professional and friendly, and the techs are excellent. We've had several instances of termites and they resolved it very quickly. It’s easy to communicate with them and I’m very happy with Terminix.

The previous owners of the house had problems with critters getting in the home. We live in the woods. The previous owners had a plan with Terminix that was already in effect when we purchased the home. While we were out doing yard work, a fellow showed up. They said they tried to contact us by phone but I said I do everything with the landline. The cellphone just stays in the car. They apologized and then the two of them went around the property. They were very nice and pleasant. They were looking for entry points. They did some caulking where we had a deck removed and there were holes in the brick. Since then I haven't seen anything in the inside, so I'm happy. All in all, it was a positive experience other than the mix-up about them trying to call me on the cellphone.

When the Terminix tech came out, it was brief but very complete. He told me what I needed to know and did his work. The people were great. It was only getting my second appointment scheduled that was complicated using the website and app. But that was the only hang-up.

Terminix came out to do some indoor treatment for pests. It's an automatic quarterly service. If I need extra service, then I go online and request it. The service is outstanding. If I'm home, they'll ring the doorbell, tell me that they're here and give me a scope of what they're gonna do that day. Their communication has always been good.

Every three months, they check for rodents inside the house and spiders. On the outside, they place traps for rodents and they spray too. There's always the same tech. His name is Mike and he always calls first and makes sure that it's a good time that he's planning to come. When he comes, he knocks on the door and checks to see if we want to have him come inside and take a look around, which we do. It's all very efficiently done. He's a friendly guy as well.

Subsequent to my initial complaint, Terminix did send another technician to my home to perform the annual contractual inspection. He did perform the required inspection. I thank Terminix for their follow-up to my complaint.

I regret hiring this company. After paying a lot of money for the exclusion service and the additional yearly service fee, they have not shown up for multiple scheduled (and confirmed) appointments. The guys who do the work are great. The scheduling seems to be the problem. One side of the company does not communicate to the other. It seems a corporate office schedules appointments and confirms them, but they do not get that information to the field offices (who actually do the work) and so no one shows up for the confirmed appointments. Multiple times appointments have been set and confirmed (I have the confirmation texts)...yet no one shows. I have lost several hours of work time being home for the (no-show) confirmed appointments, and time lost being on the phone trying to fix the problem (multiple times). It would be nice if Terminix would compensate me for lost work time...but I won't hold my breath.

Contacted a representative from Terminix on Saturday, July 1,2023 because yellowjackets had eaten a hole through the drywall in a bedroom ceiling. The first available appointment slot was July 5, 2023 in between the hours of 8:00-1200. The company was contacted July 5th at 12:05 and was informed by a company representative that my appointment had been rescheduled for August 2,2023. I spoke with a supervisor that my appointment actually was for July 5th and should have been notified of any changes to that appointment by the branch. Was further informed that the technician or branch manager should have notified me of the rescheduling. So, I canceled my services and will not recommend this company.

Terminix comes four times a year. The service calls are automatic, and usually, they hit around the gutters, the windows and the base of the house. The guy who came recently did a nice job outside and inside. He checked for everything and told me where I had some bees. I had to take care of some stuff to keep the bees from coming back, and since then, we haven't had a problem. Overall, Terminix has been very good to us. They've come out when we've asked them to and took care of any problems we've had.

24 hours after I signed up for the service, the technician was out to set everything up. The first tech that came out, Chris, was everything that I expected as far as being knowledgeable on the topics and being able to tell me what we should do and why. I felt like him being here helped me get a better understanding of what we were doing. I had a skunk underneath my shed and the team set up the trap in the right spot and got everything in place. It was Chris' supervisor that was coming out most of the time to help pick up the traps and lay down a new one. He was very knowledgeable about what we needed to do and very timely. We were able to catch the skunk and also a couple of other ones that were under there. It was awesome. When I reached out and said we caught one, he was here within a couple of hours.

The tech from Terminix come out monthly for the insects and semi-annually for termites and they spray inside and outside. It's been the same tech for quite a while. On the insect end of it, it's been good scheduling with Terminix but not as good on the termite end of it. The tech needs to return our phone calls. We keep leaving messages and not getting called back. There has not been any major pest activity though once in a while, there’s a minor one. But the tech always takes care of it.

I had been a loyal customer since 2010. We purchased a plan that included repair work in the event of any termite damage. We had a contractor to come out to our home for damage repair to the wood on our home and was told that I needed to have someone to come out to service my home for termites. I called a company to come out and was told that I had live termite and needed treatment. I paid Terminix $3,472.26 for Termite treatment, I called Terminix at 281-988-2700 address 10560 Bissonnet St. Houston,Texas 77099 for Service in January 2023 and every month and send the manager ** and Customer Service a letter stating I paid Terminix for Service and I been trying to get someone to come out to service my home. As of today date June 22, 2023 Terminix has not serviced my home nor issue me a refund. I want my money back! DO NOT USE THIS COMPANY. THEY WILL STEAL YOUR MONEY AND NOT PROVIDE ANY SERVICE!

HORRIBLE!!!! NIGHTMARE!!!! Considering to take legal action against them. What a rip off. I canceled my contract multiple times and finally talked to person on 06/15/ (last day of annual contract) who told me that I will-get an e-mail confirming cancellation latest by Monday, which did not happen. Additionally, I was charged on 06/16/23, after my contract expired. Not responsive at all, in addition to charging me for basic pest control $1500.00 for coming out about 5 times and pest not being taken care off. For that amount of money I could exterminate the whole block.

Date of transaction: 02/08/2023. Paid $10,272.59 to Branch #2264. Remove and replace contaminated insulation from mice infestation and seal the outside of the home to prevent further infestations. They came out on a very rainy day to seal the outside of the home and did not do a proper job. They came out two more times after I complained and sealed around the front door and once installed chicken wire around some soffit. In the last month the infestation of mice has returned. I have tried repeatedly over three weeks now to get a hold of the salesman via email and texts and he ignores me and does not return or reply to back to me. Terminix has not attempted to resolve my issue in any form. The new insulation is now contaminated, and the mice are everywhere and I am out $10,272.59.

I have a good working relationship with Terminix. I treat the technicians like I do everybody else, and they get the job done.

I contacted Terminix and the guy was scheduled for the next day. But he had an emergency happen with him so we had to reschedule for the day after. When he came out, he was good and kind. He walked me through everything and if I had any questions. He walked through the whole house and sprayed every area. I had issues in my kitchen with ants and he laid the gel down. That took them away. So it was good. He told me that if I saw something else, to give him a call. I ended up seeing ants in my living room. So I called him and he came out within a couple of days and sprayed in the living room. He also sprayed outside and put the little gel things inside. They took them right away.

Terrible. Hired them February 20 2023 for ants in a isolated location. Within 90 days my problem got worse. Ants all over my lower level of my home. They came to my house 8 times and even had no show appointments. I had no satisfaction whatsoever. I’m very disappointed. I complained and asked for my last payment to be refunded and they declined. I hired Orkin. Less than 2 weeks of their service I’m finally seeing less ants.

I'm under a termite program with Terminix where they come out twice a year to check the bait stations. The technicians are good but they increase their prices every year. So I have to constantly call them to try and make a deal.

The techs from Terminix come out every quarter and spray inside and outside of my house to keep the bugs and spiders away. The tech that I have finally is one of the best I've ever had. He's more thorough and he sprays everywhere he needs to spray. Some of the other guys would just go over it quickly and not get it. They were decent but they didn't do a very good job. I would refer a friend over to Terminix.

Terminix usually sends me a text or leaves me a voice message that I'm on the schedule for service for some day in the near future. Then our service guy, Darnell, calls me on the day of service. Last time, he called me to say that we were on the schedule for service and that went well. He was always very punctual. He is a pretty nice guy. He does what he says he's doing. I'm not always home when he does the service and that's okay with me. He's just outside service. I don't have him come in. Occasionally, we do. He's a very good communicator and lets me know when he's done. My experiences with Darnell are very good. He's very upfront. I actually have him do my house and my daughter's house as close together as possible. I'm happy with it.

We recently had a carpenter bee problem. The guy came out right away, and they're all dead. Terminix is doing a good job.

So far, my experiences with the tech have been good. He knew what he was doing. I've seen one pest since they treated my home.

Terminix had this guy named Baron who was top notch. He would text me before he was coming. He would talk to me about what he did on the property and ask if I had any questions. I don't know if they let him go because it was a new guy who came. On my last service call, we had some bees under the wood near the top of the awnings. The guy ran a brush up under there supposedly with some chemicals, but the bees were back next day. I reached out to customer service but didn't hear back from anybody. That was my first negative experience.

There's a nice young lady who comes here and does our house. She goes over and does our daughter's house, too. She's very thorough. My problem with Terminix is I want them to come every April and October or twice a year, not four times a year. They keep scheduling someone that calls us to come. They do this various times throughout the year. I finally told them if they can't handle April and October, I'll find somebody else who can. They were here for April, and I'm waiting until October to have them come back, but I'm sure I'll hear from them again.

Most recently, Terminix came to do a check up on a service provided previously. They were just doing a follow-up to make sure that there was not a new issue in the home for a previous pest control service. If there's any kind of issue, we can call them out as needed. Typically, they're pretty quick to respond. They can quickly schedule us. They provide a service as necessary and then do regular checkups. Most of the checkups involve doing a treatment on the outside of the home. We had a positive experience with Terminix. So, we haven't had any cause to think that we should try a different company. Occasionally, there's an issue of something just being inconvenient like communication errors but it's nothing that's critical or is any worse than I would expect other companies to be.

Terminix comes every two months to exterminate. The guy was out a week or two ago. He's good. It has been the same guy for a while now. He always texts before he comes out, and if I couldn't make it, I would tell him through the text, and he would reschedule the date for me right there. Certain times a year, it gets worse. When that happens, Terry just has to double up. I might have to call. He might have to come one week, three weeks later to a month later. If I see something, he might have to come back out. Terminix might come and do the outside and leave without checking for me to do the inside. The inside of my place is the only reason I have Terminix, because I don't wanna see anything. When I would call in, I would specify it. It took them a couple of times, but eventually, they got it right. I am very satisfied.

My tech Ryan notifies me when he's available and I tell him if it's fine or not. He lets me know he's here and asks if I have any particular areas that need special treatment. I usually keep him company as he does the inside and he does the outside separately. When he finishes up, he tells me if there's anything outside that he found then he heads off and I get a summary. Ryan is always very responsive if a problem comes up. If I find a wasp nest and needs to be treated I just call and he takes care of it. Terminix is great and I've recommend them to my friends.

We have bed bugs. Terminix's tech did the initial treatment and said they're gonna come back in three weeks. The tech was a nice guy and he did the job. We haven't seen any dead bugs so we probably didn't need to go overkill and spend all that money doing a complete treatment like that, but we did. Terminix also has a six-month guarantee so I can't complain.

We had a roach problem. In a singular attempt, the Terminix tech solved the problem.

I've been with Terminix over 10 years, and I've never had a tech who didn't give me a call. I've always had good techs. Usually, I tell them what day I want, and they schedule when I'm nearing it. Sometimes they schedule the wrong day and I just cancel it. It hasn't been a problem. Recently, they came out and did the exterior of my house and my garage. I watch to see what they do and they explain. I've never had one who didn't explain to me what they were doing. They do a good job and they make sure everything is in order. I love the fact that, between visits when I have to pay and I see something or I think I need another visit, they'll come out and follow-up for free. That's a good feature. I've only had to use it once, but it's nice to know that it's there.

I would recommend Terminix to everybody. It's a good company. The reps are very friendly and knowledgeable. The cost has been going up but everything else is.

Terminix does a mosquito treatment on my house. The work is good. But I called them to cancel my service because it's too expensive. Supposedly, they are going to give me a discount. So we'll see when I get the next bill. The tech that comes out is very nice and always lets me know he's here and when he leaves and closes my gate, which is important.

Everything went good with Terminix. When I signed up, their reps were able to answer all my questions and get everything that I needed. So far, I have seen a little bit of improvement since their tech came out. I recommend that others get their service as well.

I recently contracted Terminix and the first time that they came in, it was raining so they couldn't do the sewers. They came back and it was so easy and quick.

My guy with Terminix came out and sprayed for mosquitoes. Thank the Lord, they have some stuff to spray for mosquitoes and we're not seeing very many mosquitoes at all. They came out, put the termite things in the ground, and we don't have termites. I ask them if the products that they are using will harm any of my animals. I have goats, chickens and turkeys. They explain to me what kind of products they use and that, no, it will not harm any of my animals.

I have been a customer of Terminix for the past 16 years. I paid $1,750.00 for my initial treatment and evaluation, since then I have paid $300.00 a year since then. 6 weeks ago I started calling Terminix to send someone out to treat swarming and activity in my upstairs bedroom. They initially sent someone out to spray for Palmetto bugs that I do not have, then they sent someone out who did not have a ladder so he could not help me. Since then I have spent three different mornings and afternoons waiting for someone to show up as was promised, nobody did. Please do not waste your money on this con company who do nothing for you or what you pay for. Anthony ** Hollywood Florida.

The salesman was very engaging. He treated Terminix like it was his company and he was very involved. He said if we ever needed anything that we could call him and he has definitely held true to that. The tech put bait stations for termites all the way around the exterior of the house.