Terminix

They are very inconsiderate. You are afraid to ask for help. They do not return your calls or texts at appropriate times. They did not bring mouse or rat traps with them and try to get your money and then give you really bad service. I am so disappointed. I'm disgusted. I have been very patient. I have wasted days waiting for them and they wouldn't show up. I want a refund and I even don't think they deserved one star. Will hire another company.

I agreed and paid for a one time service with no recurring visits. I have now received a bill for unwanted, not contracted, and not performed service. 7/13/18 Door to door solicitor offered a ONE time service costing $104.94 (incl tax). I agreed to the ONE time service and paid IN FULL with a check. 7/16/18 Terminix tech performed the service to my satisfaction. 11/3/18 Received bill (380300131) for service provided on 10/25/18. I have NO knowledge of anyone from Terminix being here on that date. I called Terminix and was told that someone from the local office would contact me.

Terminix rep came to house on Monday 11/12/18. Pricing seemed reasonable so I gave him my cc. He wrote it down, said he'd have to send it in to corporate and the next day I'd receive an email detailing my service quote and receipt. And service would begin on Thursday. I went to use my debit card on Wednesday morning to get coffee. My card declined. I called the bank and learned on Tuesday, my card had been used at several locations without my permission. The service rep was the only guy that had my cc on Monday and I had never received an email as promised. I informed the company via their main website contact me form regarding what happened, never received a reply. The service guy called on Thursday prior to coming to my house to begin work, I declined service and told him what happened. Again never received a reply from the company. I will never do business with this company again.

I was having issues with roaches and then I got a good technician from Terminix that comes out to my house. He's a very good gentleman to work with. He tried to show me the ins and outs and what’s supposed to be taking place. But evidently, right now, it ain’t taking place because I still have the problem. Not as bad as it was at first, but there’s still too many roaches. The treatment is supposed to be every three months, but he has been here every other month or so, because he's been trying to get to the bottom of it.

Terminix comes out once a year on a routine schedule for termites. They send me a bill once a year and I pay for it. They come out and do what they need to do to inspect for termites. But most of the time they come out when I’m at work and I can’t let them do the inside. They just chose to make the appointment for me, then they left me a note on the door that said they were here and couldn’t do the inside. If they had asked me, I probably would have been there. They wind up doing the outside and not the inside. This last year they did but it has been a while.

Terminix comes twice a year and they get the pest activity under control. The technicians and the reps have been very good and I have had no problem with them. I will tell my friends that Terminix is good and to go ahead and use them.

Long story short, I called Terminix to come and exterminate for bed bugs. It cost us over $1000 for service and a 90 day treatment was guaranteed also. They want you to also continue treatment yourself, which defeats the purpose of you paying them for it. They expect you to make the appointments after the 1st initial treatment so if you have a busy schedule, you won’t keep up with the 90 days treatment. Long story short, after 3 treatments from them since June, I still have bed bugs. I had to throw out my living room furniture which I’ve only had for 2 years and now I have to throw out both the beds in my kids room which are only a year old. They won’t respond to bad reviews either, only to the good ones. I wouldn’t recommend them to anyone.

Terminix mostly comes out for termites and the representatives are friendly and cooperative. They come out once a year, go around the house and check, and sometimes, they'll spray. It depends on what they find. Since our last service, a few ants have started to show up but I probably wouldn't be contacting Terminix until after the first year. I also get a problem every now and then where they would overcharge me on my yearly bill. But I would talk to them about it and they would change it. I have no problem with Terminix overall and I have even recommended them several times.

Terminix comes around and inspects periodically, and they are very professional. But recently, they didn’t adequately notify me ahead of time that they were coming. So my experience in scheduling a service with them wasn’t good because I didn’t know they were coming. They came out of the blue and inspected, but they didn’t come in the house because I wasn’t home. Other than that, the techs that comes out are regular guys that do their job. They treat my home for termites and hopefully I don't see any.

I’ve had Terminix for nine years since I bought the house. The process of getting scheduled is reasonably easy. It happens once a year and I do it both online and over the phone. The technicians did a routine inspection recently. They were very professional and gave me updates on what they found. They also offered suggestions. Terminix did what they were supposed to do when they were supposed to do it.

I had a roach issue at my home and I got Terminix' service to get rid of it. Scheduling the service went pretty well and getting them to come out was a little easy. When they came, they told me that if I didn't need them, they'd stop coming. So when they did the first treatments and it really worked, I did not call them for a second service.

Terminix has been coming out once a quarter for our service. They usually wanted to know what day we would be available, so I gave them that information. Then they called to let us know when they would come out and visit, and to tell us that they were on the way there. Usually, somebody different comes out every time, but the communication with Terminix has always been good whenever they called to let us know who would be coming out. Today, a tech came for a regularly scheduled visit and he was very nice. When the fellow got done, he explained all that he had done and he was quite thorough. Since our service with Terminix began, pest activity in and around our home has been very minor. The service has been doing its job.

I have fire ants and wasps around my house. But Terminix is scheduled to come out every so often, so I was only dealing with the problem for a few weeks before I scheduled a respray and they came out within the next week. I scheduled the service online and it was super quick and easy. Also, my technician called me to verify when he was coming out. It was fantastic and I wasn’t home when he was here but he left a nice note about everything that he did on my door.

I would recommend Terminix. We had termites and what they've done did the trick. After the first year, there was one bait station that was close to the location that had the termites and it was eaten. When I had to rip out a wall and replace some stuff, the termites were all dead. However, Terminix is supposed to come out and check the termites every year and I am confused as to whether or not they are supposed to replace the bait stations every year or just check them. I have to constantly keep on them in order to get them to come out when they're supposed to. Other than that, the person who came out to replace the bait stations in our most recent service with them was very good.

Terminix normally comes out here once a year for the termites. When we first moved in, there was some old termite damage that we had to have corrected and cleaned up, get the household squared away, and put it under a bond with them. I’ve had it that way for 19 years now. When their technicians come here, they're nice enough. They inspect the house, make sure everything is good, and give us a clean bill of health. They have been out here thrice in the last two weeks about some termite damage. I've had three different guys so far but I still don't have a resolution and I'm waiting on a call from the regional office.

Terminix has been searching out and trying to take care of our pest problem with underground critters that are digging holes all over the yard, around trees and bushes. Derrick from Terminix has been putting out traps, baiting and trying to see and monitor the results of that. He has been following up and so far, so good. This problem has been going on for three years. Terminix treats a hole and it closes up, but then another hole appears. We might have made some progress, but it's hard to really quantify.

We have the Terminix service for pest control every three months. They notify us as to the date that the tech will be here and give us a timeframe like from 8:00 to 11:00. And we are going to be here. If not, we’ll try to notify the tech, especially the one that has to come inside the house. Most recently, a tech came and treated the house. Everything was fine and we really liked the tech. He was a good, friendly and seemed genuinely concerned about providing us service. He was probably the fifth tech we’ve had since we’ve lived here. All of the techs were very cordial. But this person was extra special in that sense.

I had to have somebody to make sure I didn’t have any pests around and I've been with Terminix for years. They come on a regular basis every three or four months and they call me to schedule the service. Right now, I got a lady who comes out to do the treatment and I like her. She is really good and friendly. But they change the tech from time to time. So far, Terminix keeps everything under control and things are always as good as when they started coming out.

One of their representative first get into your door by advertising a one time spray for 150$... once he is in and you are about to sign their contract my husband ask again it is for only a one time. The guys then say, "Yeah well every 3 month..." so my husband wasn't happy because this wasn't mentioned at the door. We decided, "Well let's try it." The technician who was suppose to spray arrived 44 min late. Then 5 min later is about to leave my house. I ask him how long will it take to spray... he said they do not spray the inside and again not what was promise. He only put some gel behind my oven when my entire house had spider.

Whenever Terminix comes out quarterly, I am notified when they are coming and I say yes or no. They send me an email so I know to let the dogs in. They come during the day when I’m at work and they spray for bugs. The pest activity in my home has been reduced since they came. I have had a quick and easy experience with Terminix.

I have had a good experience with Terminix. Scheduling for my service calls was very simple and it was done online. They sent emails saying that it was time to have my service and to confirm yes or no. Then, a technician came and knocked at the door. She did her job and had me sign in her little computer and left. We have had the house treated inside twice and they treated all around the house and the grass. Since they have been out, the pest activity has been better but we still have alley cats and the fleas are controlled and are not as bad. I am very happy and satisfied with Terminix. I have been using them for five months and they got the job done.

Terminix treats my river cabin quarterly and they are doing a great job. I have been with them for three years and they deal mostly with spiders, crickets and bugs. Rodney has been my guy from the very beginning and he does an excellent job. He is very thorough and would always call me before he comes and also, he would let me know what the results were. The pests are still there but are way less since we started with Terminix. I pay online and everything is working good but it would not be bad if Terminix would lower their prices. That aside, I recommend them.

Terminix came out to my house to check out some very old damage that was not related to anything in the house. It was in every wood in the house and we found it when the floors were refinished, so we had them come out to check it. Apparently, it was nothing. But they were diligent about it and checked everything. I also have a regular service with them which they do bi-annually and I’ve been using them ever since I bought the house in 2000.

Terminix came out to inspect our attic because we had squirrels there and they have put in traps. They came out recently to check if anything was in the traps. They have outstanding service. They’re right on time, can always see me within 24 hours and address all of my concerns. I always have an issue when I call the 1-800 number but I got the direct number of our technician so that makes it easier. I would tell my neighbors to use the services of Terminix.

Terminix comes out a couple of times a year and checks their termite traps. They came out more often when I first started the contract and now, they've been coming out less often. The latest time they came out, I called them because I thought I saw some termite activity. The guy came out and checked the traps. He also drilled a couple of holes where I thought I saw some termite activity, but he didn’t find anything. The price of Terminix is too high, but still, I would recommend them.

I've been with Terminix for over 10 years and since we started with them, we haven’t had any problem with termites since then. Their tech was out here recently for a yearly inspection. They called and set up the time and the tech showed up on time. He inspected, walked inside-out, and he did a good job to me. He was friendly, too.

Terminix does a monthly pest control service and they let us know when it's time for the service by telephone and email. The technician, if we're home, tries to make contact with us when he's here and the techs that have come out have been fine. However, we've been a Terminix customer for more than 30 years and the thing that I find absolutely amazing is that in that 30 years’ time, I've never seen or talked to anyone above the level of their service technician. And that only way I've ever been able to get anything accomplished is because I became friends with the service tech. When I call Terminix, I end up talking to a call center in Florida and they are next to useless. I need to speak to somebody at the management level in the local office, not in Florida.

I have an issue with being over billed for services and I cannot get the issued corrected or receive a call back. Problem has existed for 4-5 months. Very poor customer service. Even though the initial services you receive when you call customer support is good but it seems they do not have the authority to correct my problem and I have been promised on 5 or 6 different occasions that someone would call me back but it never happens.

I have been with Terminix for four years, and for a couple of months over the summer, I had to make several calls back because I was having consistent issues with roaches, spiders and ants. I felt like a couple of times, it was just literally a run-through. It wasn’t very thorough and I feel like that’s why I had to call back to have two more service calls. With one of the guys, he tells me that I'll be fine, that he'll come back and drop some things off. There was even a time when a guy came through to do a treatment after one of my calls because I was having issues. And some of my blinds were messed up and it was not very customer service-friendly.

Terminix is horrible and the most unprofessional company I have ever met in my life. They were supposed to spray for bugs and they did. But the technician came out unannounced, so when he showed up at 10:30 in the morning, I answered the door and I was in my underwear. Then said person went to his company and told everybody about it. About a couple months later, that technician told the neighbor that lived down the street that I said that the other technician that came to my house and sprayed for bugs was a wife beater. He also said that I got that other technician fired because I said that.