Terminix Reviews

Terminix Reviews

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Overall Rating
4.3 out of 5
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About Terminix

Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.

Pros & Cons


  • Skilled technicians
  • Wide range of services
  • Re-treatment guarantee


  • Not available in every state
  • No specific pricing

Bottom Line

Terminix offers a wide range of effective and individualized pest control services. Residential and commercial services include customized pricing with a 100% re-treatment guarantee.

Featured Reviews

Rockville, MD

We have had very good monthly service from Terminix for several years now… When we had trouble with carpenter ants, they quickly identified the source of the colony and the queens...

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West Babylon, NY

I have been using Terminix for several years. They have kept my home bug and pest free. They are reasonably priced and their service technicians are professional and thorough. The...

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What is Terminix?

Terminix provides pest control for common pests such as ants, wildlife, cockroaches and mosquitoes. It also offers termite control, flea services and bed bug removal. Terminix’s services are designed to help remove pests from your home and prevent any recurring issues.

Terminix’s services are available 24/7 for emergencies. To find a location near you, visit the company’s website.

What does Terminix do?

With Terminix, you can choose to receive one-time or recurring treatments. Customers typically purchase quarterly pest control plans. With quarterly treatments, you receive an initial visit to determine a customized plan of attack, including seasonal treatments of the most common pests.

All services include a 100% satisfaction guarantee that covers additional treatments if the pest problem isn’t solved.

How much does Terminix cost?

Terminix’s cost varies based on multiple factors, including your location, the size of your home and the pests you need removed. Each customer starts by scheduling a free inspection with a Terminix professional who creates a detailed, customized plan for pest control. This plan includes the price of service and how often treatment will be performed.

On average, Terminix’s prices range from $550 to $700 per year for a 2,000-square-foot home. The price varies based on the type of pest, how severe the problem is and how often professionals must visit the home. There are a few Terminix coupons available on its site and elsewhere that can help cover some of the cost of treatment.

Terminix FAQ

Who owns Terminix?

Terminix is owned by ServiceMaster Global Holdings Inc., a company that provides residential and commercial services. Its other companies include ServiceMaster Clean, Merry Maids and AmeriSpec.

What chemicals does Terminix use for roaches?

Boric acid is the most common chemical used to treat roaches.

Is Terminix safe for pets?

Yes. Terminix utilizes pesticides that are not harmful for pets.

How much does Terminix cost for mice?

It depends. On average, Terminix’s mouse extermination services cost between $300 and $500 but could be more depending on the severity of the problem.

Does Terminix have a payment plan?

For people who sign up for yearly services, Terminix offers flexibility in how the payments are made. For example, you can choose to pay individually for each treatment or pay the annual cost in one lump sum.

Is Terminix worth it?

Terminix is a well-known brand in the pest control industry. While prices aren’t shown anywhere and it’s hard to get a feel for how much it actually costs to use Terminix, customers receive a free inspection and quote for personalized prices. For this reason, Terminix is a great option for home or business owners who want a partner for their pest control that offers flexibility in price and services.

Terminix Reviews

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Verified purchase
Customer ServicePriceStaff

Reviewed Nov. 18, 2023

Terminix has been my exterminator for years. They've gone up too much with their price for the service as long as I've been with them. They had to come and test to see if the bedbugs were still there and treat it. It was a nightmare that I would not wish on my worst enemy. It was hell and it cost me a lot of money because I threw away everything. The guys that came out were excellent. Did not like the guy that came out the first time to give me the quote. He was pompous. But that was all great and it took a lot of effort on their part to get rid of the sucker. They did a good job. They did everything they said they would. Sundar has always been great. He would call me first and let me know he's on his way. He would call me the day before and the day he's coming. My problem was the whole way they do appointments. That was the most screwed-up system I've seen in my life.

Terminix does not call back. And when they do, they act snippy. I thought I was talking to a guy that was in the Terminix office here in Atlanta and he made an appointment for me. But he didn't put it in the system. It was a screw-up and it took forever to get the techs to call me before they came. Because my house is big and I live in the back part of my bedroom. So, when somebody knocks on the front door out there, I wouldn't hear it. I had to call the 800 number and that didn't get me to somebody in Atlanta. I would think that's who would control appointments. Call this 800 number, it's Terminix. But it was always somebody working offshore.

I called several times and would talk to them. But the guy that came out that first day to confirm I had bed bugs and Sundar, the quarterly guy, the one that told me, I told them some kind of little black bug keeps attacking me and I showed him my arms were eaten up. And he said, "Good Lord." He came back, looked in the bed and said, "Yeah, it's bed bugs."

He said, "Anything you want. Here's my card. Here's my cell number." I had a question the next day after I signed the contract and I called and left a couple of messages. He never called me back once. In January, I'm gonna find out what my contract is with them for quarterly and I'm thinking about changing after all these years. I hate it. Because Sundar does such a good job. But if Sundar didn't call and tell me when he's coming, I wouldn't know. Nobody in appointments calls and says, "Hey, it's time for Sundar to come to do your quarterly." It has been many times for me.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 15, 2023

    We've had a lot of different things that Terminix has been able to deal with. We have mice in the attic and the shed, ladybugs in the house, and a raccoon in the attic at one point. We've got other issues around the house too, including boxelder bugs and ants. On the outside of the house, we used to have boxelder trees. They've been since taken out, but there must be a boxelder nest somewhere and we haven't located it. They like to accumulate on the front of my house, so Terminix sprays pesticide on the outside of the house to keep things from getting inside. That barrier helps a lot.

    My house is partially wood. There is some brick, but there's a lot of wood. We were concerned about that as well, so we have a service for not only the pests, but also the termites. Terminix comes out once a year to inspect, and as long as there are no termites, I keep paying. No termites is great, but the way that they pay the claims is a lot different than insurance. We're hopeful that we never have the issue, but I feel comforted knowing that if we do have an issue, we have that additional coverage with Terminix as well.

    The service has gotten a lot more expensive in the last few years, but the technician comes out once every three months, and we're really happy with the service. If we've got an issue, we can call him in between and he'll come out, and there's no additional charge. We love the technician that comes out here. He's very knowledgeable on all the different things that we've approached him with. We've had the same technician for a long time, and that also has an impact on our staying with the service.

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    Response from Terminix

    Hi Carol, I am so happy to about your experience. Please do not hesitate to reach back out when in need! Thank you for being such a loyal customer.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 2, 2023

    I've been with Terminix for a while. The mosquito service is awesome. I love the girl who comes. She puts a machine on her back and then she goes to where I instructed her to spray all my trees in the back and some of the yard. I have no complaints about her. I watch her work and she does an excellent job. When it comes to pest control, I'm not so happy with it because they come in and they leave in two minutes. It's impossible to spray a whole house in two minutes. I don't like that at all but for what I'm paying, I'm okay. I have flies and spiders. I tell them every time they come to spray my kitchen door completely because that's how they get in. Every time I leave the dogs out, I get flies in. The service is never satisfactory. I don't think they're giving me my money's worth when it comes to pest control. But if I call them, they'll come out again and spray again.

    Overall, Terminix is a good company to work with. If you have any issues, all you have to do is call and they'll resolve them without a problem. The value for your money is good. I don't think I pay a lot of money for pest control. I did but when I called to complain about something, they lowered everything. Now, I'm paying $69 for mosquitoes and $89 for pest control. I can't beat that anywhere. The mosquito service is good for the money. I have five dogs and I don't want them bitten by mosquitoes. I've got other calls from other services wanting to do the same service. I'm like, "Well, you know, I've been with this company for 10 years. I don't feel like I'm gonna be switching. The price is good." Plus, when I had termites, they came and treated them. They put bait stations all around my property. It was expensive but they did work. I have no termites now.

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    Response from Terminix

    We appreciate your feedback, David! We aim to provide the best service to our customers!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 28, 2023

    We get a report when Terminix comes on a quarterly basis, then we get the termite inspection once a year. We normally would get a report with a photo of a gentleman who would come out and that would usually be Gene. But the gentleman who recently came out was different. I didn't have any problems with him other than the fact he didn't show up until it was after 4:00 in the afternoon. We were getting ready to go out to dinner, then he said he was 20 minutes away and asked if he could still come. I hesitated but I didn't want to inconvenience him because we already had to change the date of the appointment. So, I told him to come on over and he did. He was polite and seemed to do his thing.

    For this recent service, I had a scheduling issue but it was not the technician's fault. I had to reschedule and when I was all set up, the tech didn't arrive. I called Terminix and they said I was not on for that day and that I was scheduled for another day. But I told them that I couldn't do that day and asked why they changed it. I knew who I spoke to and I gave the information. So then, I rescheduled the appointment. Whoever has been doing their scheduling the last several months is not doing a good job. I never had this problem last year. I understand there's some scheduling people that aren't local and I don't know where they're from. But they don't communicate very well with the customer.

    Other than that, Terminix is always good when they come out and I have no complaints about their service. They're efficient, too. A lot of people use another company down here and everybody tells us to use them. But Terminix has been taking care of this house since before we bought it and we don't have any reason to change.

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    Response from Terminix

    We appreciate your feedback, Kathy! We aim to provide the best service to our customers!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 27, 2023

    Over this last year, I've had the same guy with Terminix, which has been great. But what they ended up doing was they kept transferring the techs to different areas and that was how I ended up with someone new. But this guy that came was very nice and thorough. He talked to me and answered all my questions. So I was okay with him. I felt comfortable with him. All was well.

    I have had some pests and it's been disturbing where I keep seeing them. I call Terminix and then they come back and it straightens up a little bit. But for the most part, it's been one or two pests here and there. When Terminix comes, I let them know when they come in, and they service the inside as well as the outside. This most recent time, I saw a bug in my house after they left and that was the only one I have seen. Their spraying probably stirred the pests up a little. Most of the time when I see the pests, they're already dead. I've had trouble in the past with mice and they helped me out with that in my basement and garage, which really was not fun at all. But they got that straightened out for me.

    I've been happy with Terminix. The only qualm is getting different people. I like to stay with the same person. But I know that isn't always doable. I just spoke to someone because my price had went way up. She said it won't be reflected on this bill. So I'll be paying more on this next bill coming. But the one after that, she was able to take a little bit off of what they now raised the price to. They just raised it a few months back, and now they were trying to raise it on me again. So I was a little unhappy about that. But overall, Terminix is a good company.

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    Response from Terminix

    We appreciate your feedback, Mary! We aim to provide the best service to our customers!

    Customer ServicePunctuality & Speed

    Reviewed Nov. 27, 2023

    First appointment was scheduled for Saturday 3 to 5 for inspection and estimate. Drove to property. After sitting and waiting I called. Oh. Appointment was rescheduled for today Monday 3 to 5. But no one calls to tell you. Found out tech was on vacation. So scheduled today, Monday. For 2pm. Drove down again. Finally called again. Told it was 1 to 3. They called tech. He called me back. He was not even in this area. We were not on his schedule. Now he is to call me tomorrow when he is closer to see if I can meet him. We are suppose to get 2 to 4 inches of snow plus this will be my 3rd trip to meet him. Waiting on branch manager to call me. Wonder how long that will take. Not happy.

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    Punctuality & SpeedStaff

    Reviewed Nov. 23, 2023

    My wife called because she saw a mouse in our house. A salesman showed up at our home to resolve the issue. Next thing I hear about, because I was at work, they changed our insulation out, put some plastic in the crawlspace, and who knows whatever else. Then I received a bill in the mail for over $18000. My wife just ask to get rid of a mouse. They took the 12" of insulation out of my attic and only put back 4-6", in some spots there was none. My furnace ducts were damaged in the process. I know this because insulation particles keep coming out of my vents. The ceilings throughout my home were ruined because of the people walking on them while spraying in the insulation.

    While they were spraying a hose come off and insulation was blown throughout everything in my garage. The mess was not cleaned up until my wife ask them to clean it up. A couple guys showed up a few days later, they helped themselves to my new shop vac I hadn't even finished assembling, now it's ruined. When one of the shotty crews they hired to do some of the work showed up, they backed their van into the side of my house and damaged the siding. The supposed crawlspace sealing out, what a joke! They unrolled plastic and taped it here and there, I've seen better work from kindergartners. A couple days after the work was supposedly completed a tech from Terminix showed up to sign off, that the work was completed, he would not sign off because of the terrible job. To sum it all up, the work that was done would have to be redone the correct way.

    The dryer duct was removed and not reinstalled, so my dryer just blows into the crawlspace. The plastic in the crawlspace is taped very poorly with gaps all over. The mold treatment over some moldy areas did not work, 4 days after treatment mold was growing in several areas. I'm not just saying this, the technician informed me of this. The boards for walking across the attic were taken down put in my garage and are still there now. They have been to my home to resolve these and other issues 5-6 times, and when I talked to a manager he still wants to send someone out to fix the issues. I mean shouldn't a company this big get it right the first time, I understand that accidents happen, but really 5-6 times and they wonder why I don't trust them. I would never recommend this company to anyone!

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 16, 2023

    I had some problems with cockroaches in my home and I contacted Terminix and did a subscription. They had someone come here around three months ago and the person fumigated the whole house. Then, the person came back two weeks after that to do some kind of follow-up. Two weeks ago, we called back and the person came back to do it every three months. The technician was great. This is an unpleasant job that he has but he does it with care. He was very nice and did the work nicely. Once he comes and does the work, it seems that the problem is solved. The first time he came, we found two cockroaches afterward, but they were dead. So, it seems that the service works. It is a little bit expensive but it's fair.

    The representative on the phone was okay the first time and was very efficient and scheduled everything correctly. The second one a couple of weeks ago was a little bit more problematic. I called and she said she was going to schedule everything. She offered me a free service that should be included in my subscription and then, she scheduled for a certain day. I worked from home that day but the exterminator didn't come. I called Terminix and they said there was a mistake. The person that I talked to put me down as a new client. So I was not allowed to have the extra service that she offered me. And she didn't schedule the service that day that I was waiting so I had to wait for the next week, which was a hassle.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 15, 2023

    Listen to this: I had an appointment scheduled for today between 3-5pm. When I got home at 2:50 there was already a business card from Terminix by a guy name Barry **, who claimed that he already inspected the house and had a quote for me. Here are some red flags:

    1- I received a text message yesterday confirming my appointment for today between 3-5 pm. Why did he show up earlier? His response: I (me the customer) was on his schedule for yesterday and he came today. Strange.

    2- Why would you have an inspection done without talking to me or seeing the property inside where the problem is?

    3- The answers I received from him was poor and less than satisfactory.

    4- The answers I received from a customer service representative was lacking and poor.

    5- The answer I received from a “manager” Jonathan was very disappointing and unsatisfactory.

    I had left work early to be here before 3:00. And the only option I received was: “we can schedule this to tomorrow”. With all due respect, a company that screws up at the appointment stage is NOT to be trusted with anything else. Make the right decision: don’t choose them.

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    Verified purchase

    Reviewed Nov. 15, 2023

    We paid $100.00 each for 4 Air Vents outside that were to Auto open depending on the moisture in Crawl space. We were charged a total of $400.00. They installed a cheaper vent that we must had open and close. The guys were not experienced with installing vents. They used caulk instead of concreate. It looks awful. I have images but can't get them to upload.

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    Terminix Company Information

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    Year Founded:
    6196 Lake Gray Blvd (Suite 110)
    Postal Code:
    United States