Terminix

My initial technician checked everything out with us. He was very understanding. He made sure to describe exactly what he was going to do and why he was doing it. They were very obvious about what was going on. They didn't show up in the big huge truck and all that great stuff going on, so the neighbors were out looking. We were scared we had a bedbug problem. I asked him if it could be the spiders and he told me that if there were spiders, then we'd be in a different spot and that we'd be looking at different things. That helped out a lot for my conscience.

It was kind of pricey but the guy explained to us that if we did have any problems within the next six months that we were still covered, they’d take care of us. So that was another thing we liked a lot. Even though we were done for now, he assured us that if we ever needed them to come back and check things out, they are right here for us.

Initially, the technicians were supposed to come out and do the termite remediation but they forgot to do that. So, I asked one of the sales reps and they asked the technician about it. He made a couple of emails and then a short while later, they were out. They dug up termite traps and placed them in the yard. The pest activity is on a sharp decline. So it’s nice. I started a month and a half ago. I was having a lot of spider activity. The wall spiders aren’t all that big of a deal but the brown recluse is what I was concerned about. I don’t see a whole lot more of them. So, they did a good job of eliminating their food source. It gets rid of the spiders once they go.

Scheduling a service has been great. Last week, I called on Thursday requesting them to come in and spray the inside of the house because I saw spiders. They squeezed me in and they’ll be out next Thursday. So, that’s cool. Overall, the experience with Terminix has been great. My requests have been met. Some lines were crossed and they didn’t install the termite traps when they first came out but outside of that, the technicians were intelligent, sounded like they knew what they were talking about and educated.

I originally signed up with Alterra and then they got absorbed by Terminix and I kept them ever since. They've done an okay job. I live in a rural area, so I'm gonna need pest control or I would have to do it myself. A couple of visits ago, I had an experience where the technician showed up early in the morning. I wasn't expecting him and I was very asleep. Aside from that, it was very pleasant. A fellow came out recently as well and he was very thorough. He went around my property and did everything I asked him to.

There was something else that I had asked him to do and that I asked about. He looked at me, laughed and said, "You wouldn't ever do that. I've been doing this my whole life. That isn't what you do." It was spraying something for spiders. He said, "I can't spray anything around that pool. If they find one drop of chemical that I sprayed in that pool, I lose my job."

The initial visit is a little bit more than you pay normally which would be understandable because they're really going through every single thing. He stuck a little spade down into the ground and said, "This is the kind of place ants congregate so we'll treat this area." He really was amazing. He really knew what he was doing. He was very pleasant in every possible way.

I'm not unhappy with Terminix or with the service that the technician provided. I'm going forward with them. If I had spoken to them and I wanted X, Y, and Z, and they sent me this terrible technician that I didn't like and didn't trust, then I would be out the door. But I feel like I can trust him. He even told me alternative things I can do for the rats that aren't poisonous. He told me things to try to put down the smell that they don't like so they won't come around. He was really very knowledgeable. My neighbors used him and they love him. He made himself totally available. He said, "If you see one thing you don't like, just call my cell phone and I'll be here." He really talked a lot about things.

We had ghost ants in the kitchen. He put just a little bait around the window seals and where we were having an issue, and it solved it immediately. So that was good. And the last time he was out, he did a really extensive spray inside and out the house. We're here in Port Aransas on ground level. So, every once in a while, there'll be like a dead roach in the house. But we don't have any problem with roaches or anything of that sort. We're happy with the service. We had a severe termite. That was why we got started and that's pretty well stopped. We don't have any more activity. Terminix is professional, and they seem to know exactly what the situation is and deal with it. So, we've been extremely happy.