Terminix

I took a snapshot of the advertisement and it states the bugs listed for the price I was quoted. I called the promotion dept. and I called the number on the Terminix website for Terminix.com. I was told that what that branch did was wrong but nobody would honor what I was quoted because the branch supervisor was not going to do it for that price. That was low and dirty. They had me for 2 days emptying out my kitchen. I took a day off from work. They then come to my door with some excuse to get a lot more money out of me.

On 8/8/2018, I receive a call @ 8:30 am from a lady with Terminix stating she is en route to my house. My doorbell rung around 10:00 am and a Terminix tech was at my door. He came in with his equipment and asked where I was having the issue. As I am showing him where the issue is, my doorbell rings and there is another tech at my residence. She tells me she is there to inspect for termites. I tell her I don't have a termite issue and she replies, this is a free inspection. At this moment, I am very confused but I'm thinking "free" so okay come in. The first technician sprays the problem areas inside then goes outside and sprays around my home. The second technician looks under my kitchen and bathroom cabinets. She then looks in my attic. Both technicians complete their inspection at the same time.

I speak with the second technician first and she tries to get me to sign up for termite control. I inform her I do not need it. She kept trying to persuade me but I told her I did not need termite control. That's when she informed me that the customer service rep signed me up for their UPC, which covers termite. At this point, I've confused and livid because I did not request that. She leaves my home and I proceed to speak with the first technician. He begins to tell me what he sprayed inside and outside of my home. He also tells me he put bait out for the ants to take back to the queen. I ask him for paperwork showing the pest control agreement the customer service rep signed me up for and he stated that he did not have that information. He pulled out his handheld tablet and showed me a price for $39.09 for the work he did. I signed the form electronically and he left my home.

I called Terminix again on 8/8/2018 @ 3:56 pm to see why 2 technicians were dispatched to my home. The customer service rep informed me because I signed up for the UPC agreement which is broken up into 2 separate agreements; one for termites and the other for ants, roaches, mice/rats, and spiders. I informed her I do not need termite protection. She placed me on hold for about 5 minutes and returned saying that she could not separate the agreement. I asked if they are already separate why can't she do it because I never asked for termite protection. She placed me on hold again and return stating that the manager from the local office will give me a call in the morning.

On 8/9/2018, I received a text message from a manager named Kisha stating she wanted to follow up on an inspection that was completed. I immediately called the number. I explained to Kisha my problem and informed her that I never requested termite protection. I also informed her that neither technician was able to provide me with agreement forms for me to review to make a decision on what type of service plan I wanted. I also informed her that the lack of communication was bothering me.

I informed her that I would like to pay for the service the 1st technician did for the ants and to cancel the UPC agreement the 1st customer service rep signed me up for because that is not what I agreed to. She told me that I will be charged for $118 for the technician spraying and putting down the bait traps. I informed her that the service form I signed was for $39.09. She told me that the service agreement I signed up for is for 1 quarter. Being frustrated I told her to cancel the agreement and charge me the $118 but that it was BS.

Since the end of this contract I have continually received numerous phone calls trying to confirm a scheduled visit, or reschedule a visit. I have told at least 8 different people that we do not have a contract with Terminix and that we do not wish to have anymore appointments made. They do not listen! Literally the next day after one of these calls, I had a guy show up at my house to do a treatment. I told him that I had just talked to 8 guys in the last couple months and explained once again that we do not have a contract with Terminix. He apologized and said that he would talk to his manager to make sure we were not scheduled again.

Apparently he did not talk to his manager, or the manager ignored him because on June 19th of this year someone came and did a treatment on the exterior of our home when I was not home. I received a bill in the mail for $107.50. I immediately called the company to complain about this and tell them that I will not be paying this bill. The woman was very nice and told me that she cancelled our contract and that the account was taken care of; I believed her.

About a month later I get a call from Terminix saying that I have a balance owing of $107.50 still. I nearly exploded, but calmly brought this woman up to speed, saying that I am not paying this bill. When I got home there was another bill waiting for me in my mailbox. I decided to call the company again because I do not want this bill going to collections and ruining my credit. I once again explained things to a nice lady, who tried to tell me that the records show that I cancelled with Terminix on July 15th, but that the bill was for a June 19th treatment... ARRRG!

Of course the records show this... Why would I think I had any contract to cancel when they come out and treat my home without my knowledge and then send me a bill for it a month later!!!? This company is horribly run: the right hand has no idea what the left hand is doing!! Apparently I am supposed to get a call from a local manager from my city today or tomorrow (I am NOT holding my breath). If I do hear from this manager, I am insisting on an email from him (before I get off the phone with him) absolving me from this bill and any further bills from unknown treatments that I did not agree to. If I don't hear from him... I am bringing in my lawyer to deal with this completely incompetent company. I don't need this aggravation anymore. Let the lawyers duke it out.

I had to keep calling him and the tech showed up next door said he couldn't do us cause he full them more calls to salesman and then more calls and then service manager CD called said that he didn't have our stuff on the trucks and made other excuses then trying to get us to go 2 to 4 PM. They said we was schudele for next day two to four. I said, “Nope I was told 9 to 11” then they finally sent another service manager out to spray. This is after calling customer service which calls the service manager and they have failed to return calls back. After speaking to them about this seems a lot of lies from all or I should say different stories why all this went along. Still waiting for resolution.

So after hours of removing my closet contents and my departure flight within 48 hours, this is how I was treated. I have requested 5 times now for a manager to call to discuss this. I keep getting collection calls to pay my bill, but have only received one voice message from Paul, and that was on 7/30. After returning his call and requesting a call back...nothing. This is how Terminix handles problems? They are interested in taking money but not resolving ineffective service.

He stated that I needed to immediately sign a $1,700 contract with him. Numerous statements were made inferring that he would turn in a bad report that would cause the finance company to decline the loan if I did not sign. He also tried to impress upon me how time sensitive this was so that it didn't interfere with the closing date. Additionally, he also wanted to conduct several thousands of dollars worth of mold remediation. I told him that I would have to get back with him about the work he requested be done.

I left our meeting and drove directly to the home to meet with a trusted local termite company. We inspected the crawlspace together. It was obvious that the Terminix inspector barely went in because we became covering in dust and cobwebs. This is a fair sized space with easy access and minimal obstructions. We found only two old termite tubes next to each other by the crawlspace door. The tubes only went up 3 of the 4 foundation blocks and never came in contact with any of the wood structure. There was no evidence of a current or previous infestation and no damage to the home. My inspector completed the required inspection form within minutes on site. It has been almost a week and the buyer has yet to receive anything from Terminix.

I am mold remediation certified. There was a minimal amount of mold which is common in most middle Tennessee homes. For less than $200 I completed the remediation to industry standards. At the end of the high pressure, exaggerations and lies, the Terminix inspector had the nerve to tell me to have a blessed day as if to insinuate he was an honest, dependable person. Despicable.

When tech sprayed he was in my house less than 10 minutes and he did not spray or sweep down any spider webs on the exterior of the house. That is part of the service. It's in my contract. So I call and I call. A week later tech comes to spray exterior of house and treatment for rats and mice. He was not here 10 minutes. Said he was done but he still did not sweep down webs so I call office again (I feel like a snitch. Like why aren't you doing what my contract promised?). After getting the runaround over and over and the webs never got swept down by Terminix and the product gave no results I decided to cancel my account to get my money back.

Well 2 weeks of waiting for money to be back on my card I called to check on the status of my refund. I waited for 15 minutes then the manager got on the phone and said "I'm not giving you a refund. I can open your account back up then have a tech come and spray again but I'm not giving you any money ". I said, "But you advertise 100 percent satisfaction guarantee or your money back." I explained how unsatisfied I was with their service and product and I requested a refund. He still said no. I said, "You're not going to honor your satisfaction guarantee or your money back?" He said, "Where are you getting that guarantee from?" I said, "Right here on your website and it is in your policy." He said, "I'm still not going to give you a refund." And I filed a complaint with BBB. We will see what happens. Keeping my fingers crossed.

Updated on 08/15/2018: Terminix manager Lee called me said I would get my refund. Then told Consumer Affairs that we settled our issue outside consumer affairs. But we have not! I cannot get Greg ** (assistant manager because Lee went on vacation) on the phone and he is not returning my calls and I have not received my refund."

Days go by and I still don't hear from anyone. I am in sales so when I am not selling I'm not making money. A few days later when I am out of town I get an automated text that the tech is on his way, shortly after I get a text asking me to rate my service. Are you kidding me? I complete the survey and a few days later the area manager calls me to apologize and see what he can do to make it better. We reschedule and again for 4-6 and ask that the tech meet with me. Yet again the tech does not show up!

The next day I call the area manager and let him know of the issue and my mounting frustration. He states he doesn't know what is happening, that this tech is really good and doesn't know why this would happen twice. I don't either, but I have lost out on 4 hours of work for incompetence and lack of follow through. As far as I know the tech never even checked the bait stations when I received the text notifications. When speaking with the manager I asked for a refund for what I have prepaid for this year. This was on Monday and I have yet to receive my refund. I should have read the Yelp reviews regarding my local office and their lack of professionalism, not solely relying on this forum for my information. If anyone from corporate would like to reach out to me that would be interesting in discussing further.

One man did call my husband and said he would be out and would call when he was on his way and never did. I have been very nice to customer service during all of this because, as I told them, it is not their fault that management fails to assess the problem. I expressed how disappointed I was with a company as reputable as it is, to have handled this matter like they have. As a loyal and a good paying customer I expected a better response to a concern I made, of which was the only concern in a 3-4 year period. I am sorry that not one person had the heart to just come out and see what they could do to help remedy the situation. Really sad business practice.

Yesterday I called customer service and they said that Henry, the service manager would call me. Nothing again. I have called a total of 7 times and no one has done a thing. I want the stations removed and my money back so I can go elsewhere. How is the future rep supposed to check my service when my work order says I do not have any bait stations? Oh, they also do not come out for a year after service installation. Once they get your money they do not want to hear from you and just ignore you. I am very disappointed in their service.

The day before the tenting, the 25 nobody had called me to tell me the window of time for the service, around 3 pm I called Terminix and they said they could not do the tenting because the roof was difficult (they are saying this after we paid 40 days before because they said they would do it). I had paid for security (I lost this money), was ready to pay for a hotel, had everything in the bags that they provided, and in boxes. They say they could not do it because the roof was difficult but they would do it August the 20. (Is the roof difficult or not?) I have called the manager several times and I still don't have my money back in my credit card nor the money I paid for security that he said he would reimbursed. I have now an appointment with another company for tenting on August 27 but maybe my house is more infected now because I have lost a lot of time. They were never going to called me the day before to tell me they were not going to do it, very disrespectful.

When I called Terminix, the lady on the phone said Terminix had raised their rates this year and her supervisor said I would just have to pay up. When I said I had a contract and would not pay more, she indignantly said she would "null" my account, so I assume she did that. What a shame that they are happy to lose a customer and goodwill for $30.

That took 2 more days for them to call me back. So I reschedule another appointment with the local office giving them several days to make it happen. At least this time the tech calls me to tell me she can't make it and if I could reschedule for the next day. I have canceled plans twice now to accommodate them and they can't show up during the allotted time. So she tells me she will talk with the office (same person I set this appointment up with) and that someone would call me back. So I wait again for another full day and no one calls me back. So I call the toll free number again and they put me back in touch with the local office again. I made another appointment and hopefully they will show up this time.

In the meantime I sent at least 8 E-mails to Terminix (to the local office and to customer care), trying to clarify the case, they did not answer one single E-mail. I was 6 times at the Fort Myers office (90 Minutes travel) which is even during the office hours locked. Only two times they opened the doors after knocking and ringing for minutes and at least five times. I told them, that up to now, I did not own a single copy of the contracts. Even in the Terminix office they did not care or were willing to communicate and provide the contracts.

Feb. 2018 I provided at the Office a check with 500.00 USD to cancel the contract. They were not interested to talk with us or clarify the case. Additionally I offered by E-mail to cancel the contract, (for another company found the source of the kitchen bugs and solved the problem) willing to pay 1000.00 USD. No response from Terminix.

Now, after 6 months, Terminix is asking using "Nationwide Credit" for 2,132.95 USD. For one visit - about 50 Minutes. and installing some Tools in the garden. For us, it is new, that a service company is not interested to communicate by E-mail or even by visiting the office and provide the contracts in the office. It seems, the only thing which is really working to send automatic adv. e-mails. As I mentioned, In the meantime another company found the source of the kitchen bugs and cleared the situation.

No rodent control poison boxes or anything added to a new liner only re-infested the liner which had to be removed once the company I am being serviced by cleaned the dead rodents which had moved into my walls in the few days Terminix never returned. Initially I had 608$ taken out of my checking account received an 89$ a month two year contract past due with Servicemaster which was emailed to me and was not the services I provided my electronic signature for.

The salesman Van ** and I discussed services totaling 2000$ which required a 500$ down payment. My billing changes as the local Smyrna TN decides while I had this other company perform the services and my home remains protected by the company who provided the services Terminix acquired my electronic signature and never performed. And adding whatever they choose to add subtract and say our agreement was my electronic signature is what they are using as proof as well and without a customer's approval or knowledge. Terminix is set up to allow no accountability for such actions other than a run around that ends with being scammed while the customer's credit is being ruined. Now bills are coming directly from Terminix and I cannot get anyone to discuss the lies the manager of the branch, salesman and technicians are conveying to the few people who have tried to inquire for Terminix.

All avenues lead to a local branch manager and a few crooked people who obviously have gotten away with misusing customers electronic signatures and saying they provided services while the customer wastes hours being ignored in calls to the local branch, the customer service who maintains they'll have the local branch manager call you and a nonstop runaround ensues. I am under contract with another company I was forced to seek and had to also pay a company to clean, disinfect and remove the new liner which is all Terminix did install as it became contaminated as the liner Terminix removed, all they acquired my signature for but add what they choose. Since they did not add any rodent poisoning the new company first did this task as well as rat boxes which after two weeks than led to a new liner and disinfecting. The pest control continues as dead rats in a crawl space sent all the insects into my living space.

The story this Terminix manager claims is that all services to rodent and pest proof my home were performed and he took off the 500$ for the auto vents they did not install. I have called an attorney, have video and pictures and fraud alert at my bank returned the 608$ I never agreed to pay to me. My attorney says I cannot call the news team to investigate these matters and utilize service from her as well.

I am a disabled veteran on a fixed income who cannot afford bad credit and would have never agreed to any of what this Terminix has done misusing my electronic signature. I will never ever trust my electronic signature to any business without a hard copy in hand. Please let other consumers know what has happened to my credit and the practices being used against consumers by Terminix through corrupt small branches who know a customer will either pay or have their credit destroyed through Servicemaster or directly from Terminix. I have been and am sick over all this. Thank you.

I was requesting him I got discount and I empty my kitchen. He didn't listen and yelling on me. Lucky I was home if I was not home they'll be worst with women. After that I refuse to get the service. I try to contact with customers representative. After few call I lucky talk to manager Michael. He was worst than technician. Don't even listen to me and said technician has to inspect then he can make a call how much will charge. "If you want the service you have to pay," what he said, "Otherwise we can cancel it right now." Very bad behavior and bad service. I would never recommend to anyone.