Terminix

For this recent service, I had a scheduling issue but it was not the technician's fault. I had to reschedule and when I was all set up, the tech didn't arrive. I called Terminix and they said I was not on for that day and that I was scheduled for another day. But I told them that I couldn't do that day and asked why they changed it. I knew who I spoke to and I gave the information. So then, I rescheduled the appointment. Whoever has been doing their scheduling the last several months is not doing a good job. I never had this problem last year. I understand there's some scheduling people that aren't local and I don't know where they're from. But they don't communicate very well with the customer.

Other than that, Terminix is always good when they come out and I have no complaints about their service. They're efficient, too. A lot of people use another company down here and everybody tells us to use them. But Terminix has been taking care of this house since before we bought it and we don't have any reason to change.

When I called about it, Terminix sent the subterranean inspector out again. I asked if he was just here the previous week and he confirmed. He also said he was wondering why I was calling him. But I told him that I didn't call him. So the communication is poor from the call center. Other than that, Terminix is starting to raise rates. So, if it goes up again, I'm going to have to go out and get the job on the open market.

I have had some pests and it's been disturbing where I keep seeing them. I call Terminix and then they come back and it straightens up a little bit. But for the most part, it's been one or two pests here and there. When Terminix comes, I let them know when they come in, and they service the inside as well as the outside. This most recent time, I saw a bug in my house after they left and that was the only one I have seen. Their spraying probably stirred the pests up a little. Most of the time when I see the pests, they're already dead. I've had trouble in the past with mice and they helped me out with that in my basement and garage, which really was not fun at all. But they got that straightened out for me.

I've been happy with Terminix. The only qualm is getting different people. I like to stay with the same person. But I know that isn't always doable. I just spoke to someone because my price had went way up. She said it won't be reflected on this bill. So I'll be paying more on this next bill coming. But the one after that, she was able to take a little bit off of what they now raised the price to. They just raised it a few months back, and now they were trying to raise it on me again. So I was a little unhappy about that. But overall, Terminix is a good company.

Originally, I scheduled the service online. But there was an instance when I was gone and my husband called and said, "Did you know Terminix was coming?" I said, "No." I haven't paid anything and I didn't speak to anybody. I told him, "I'm not sure why they're there. They didn't call." The tech had already sprayed outside. Then they had to send him back to do the inside. But everything was smooth sailing. Normally, they'll send a text message before they come. But I didn't get a text or an email so I wasn't here. I didn't even know that they were coming. Since I had the quarterly service, Terminix automatically scheduled it. But I didn't know this. So I had to call customer service. I spoke with somebody in the office and he was really nice. He explained to me. He said, "Oh, with the quarterly. Whatever they have available and when they are in the area, they just automatically schedule it."

There is one frustrating part. Some headquarters office scheduled for the tech and told the tech where to go, like what region he would be servicing, what area, etc. on certain days. And they give him very little notice, which means he gives me very little notice. And he would text me and say, "Hey, I just found out I'm coming your way tomorrow." And that's just not enough notice. It's hard for me to change on a day's notice and make sure I'm there to take care of things. And it's not his doing. I've told him before, "That's not enough notice for me. Can you reschedule?" And he would have to contact whoever does the scheduling. But, again, they wouldn't tell him until a day or two before he was supposed to be here. That will be helpful to get more notice from them.

Other than that, it will be the middle of the month or a couple of weeks after a treatment and I'll see an unusual bug. I'll have a question or maybe something that needs treated, and I'll take a picture of the bug or just text him the question mid-month, even though it's not time for him to come out and treat the house, and he'll do everything he can to answer my question and get it taken care of.