Terminix

We have used Terminix for bug treatment for many years. Terminix seems to have a lot of technician changes; it’s hard to expect the same technician for a long time. Each technician gives a different level of service. One technician that stood out from the rest - Crystal ** whose territory is in Webster, Texas. She has set a new standard for the rest to follow. Actually, from our experience over the years, no other technician can ever match her level.

A few years back a visiting friend brought (gulp!) bed bugs into my home. I was unaware that this friend had them until it was too late. We purchased commercial sprays and discarded all of our furniture (probably over the top...) but I wanted to be sure we had eradicated all of them. I called Terminix to inspect afterward for peace of mind. The technician came to my home, but after a thorough inspection told me that he felt we had eliminated them. He did not charge me a single cent and gave me peace of mind so I could sleep again. A few months following we had to move (not because of the bed bugs). I wanted to be sure that the house we were moving to was "bed bug free" after what we had just been through. Again, the technician came to our new home, completed a thorough inspection, gave me peace of mind, and charged me nothing. I promised that I would always keep Terminix in mind for any future services. I upheld that promise!

We had problems with mice last summer and got the quarterly service where technicians installed mouse traps inside and out and checked them quarterly. During the service visit in February, the technician suggested we contact a salesperson to discuss Exclusion service which covers all types of pests and has a warranty. We spoke with a salesman and decided to invest in the Exclusion service. It is expensive but we were able to financing over five years and it included putting insulation in our attic, more mouse traps inside and out, termite bait stations, vented covers on any vents/chimney on the roof and a seal to cover openings under garage door. the most recent visit was to install the seal under garage door which was the last outstanding task. Still have the quarterly mouse service as well just to make sure they get rid of any rodents who might already be "in residence".

I hired Terminix to get rid of the ants my Mom always got every year in the spring and summer. She lived in Ohio and I live in Wisconsin. My mom would report to me on how things were going. The only thing I can suggest Terminix may want to think about for other households, if they have plats like my Mom. The dirt in the plants should be completely spread out to get rid of any ants that are harboring in there.

Our property upon purchase was riddled with termite damage and active termites. A nightmare considering we looked at 200 houses and this was the one. Terminix to the rescue. The defense system in place termite free. It’s been 6 years now and every penny is worth it. Upon completion of termite treatment we seriously checked into their pest insulation. Another great decision that saves us annually on electricity for heating or worse cooling. The insulation difference was felt immediately as the AC didn’t kick on frequently. Best still is that our house is bug free. Though on occasions we will call for a bad mosquito season Terminix is our only and proven choice.

We have been with Terminix for 14 years and I can get a letter from my state senator faster than I can get a real person to discuss a concern. They have lost sight of why they are in business in the first place. Customers. So today I canceled service and I hope this is helpful to others. I plan on finding a local company with real people who provides REAL SERVICE not the VIRTUAL version.

This is the only company I know of that schedules inspections for me when it's convenient for them, without checking with me first. They are so "not customer friendly" that I have to laugh. Left me a VM yesterday saying that they would be coming this morning. 8-10 AM. It's now 9:47. No sign of them. The only reason I have not already changed companies is the hassle factor. Evidently I accept mediocrity. Sad.

Initially I was very excited for this service. But once they were done and left I started finding damage around my home that they caused. They have not yet told me how they are going to reimburse me for all the damages. A person did come back the next day and took my boxes out of the attic and put them on the ground for me that they very rudely sprayed all that so called insulation all over! My stored stuff in the attic all ruined! I had important papers stored up there. They sprayed all over all of them instead of taking them down out of the attic before they did their thing! Pretty bad and unprofessional. Also, they stomped in the attic and caused my texture on my kitchen wall to crack from the ceiling to the floor. They have not yet offered to fix this or to reimburse me to fix this. Also, my water heater quit working after they left that day.

Wish I could give a zero star‼️ Paid $1500.00 for a bedbug treatment and no good results. Still have bugs after carefully following their recommendations for preparation which is not an easy task and having to leave my home for 48 hours which they don’t mention until the day of arrive, which was an added expense for hotel. Of course after 25 day I called to complain and they did come back out and supposedly retreat but same results, no preparation was necessary because I still had not put things back in place that were taken out of my home bagged and laundry.

We hired Terminix last fall to do an exclusion installation. 1. Fencing around lower deck area. 2. Closing up all entry points for attic mice. Sam the tech tore up our Newly installed landscape, and did a horrible job. The supervisor Nate, came out days later with a horrible attitude. He never apologized for the poor service. However he agreed to bring out a second crew to fix. It took them over a week to come back out. The second crew including supervisor, took liberties that were not agreed. They threw their trash on top of our bush trees, destroying them. They never fixed our walking bricks. The walking bricks are not secure as they were before. They trampled down and covered up part of our newly installed plants with rocks. Bottom line our landscaper requested $1000.00 to repair their destruction. Terminix refuses to acknowledge or take responsibility. We will never recommend them for anything.