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Terminix
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Terminix

 4.1/5 (346 ratings)
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Terminix

About Terminix

Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests they need to treat or want support in determining the best plan of attack, Terminix can help.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Skilled technicians
  • Wide range of services
  • Satisfaction guarantee

Cons

  • Not nationwide
  • No specific pricing

Bottom Line

Terminix offers a wide range of effective and individualized pest control services. Residential and commercial services include customized pricing with a 100% satisfaction guarantee.

Top Terminix Reviews

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Rated with 5 stars
Verified

We have had very good monthly service from Terminix for several years now… When we had trouble with carpenter ants, they quickly identified the source of the colony and the queens...

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Rated with 5 stars
Verified

I have been using Terminix for several years. They have kept my home bug and pest free. They are reasonably priced and their service technicians are professional and thorough. The...

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What is Terminix?

Terminix provides pest control for common pests such as ants, wildlife, cockroaches and mosquitoes. It also offers termite control, flea services and bed bug removal. Terminix’s services are designed to help remove pests from your home and prevent any recurring issues.

Terminix’s services are available 24/7 for emergencies. To find a location near you, visit the company’s website.

What does Terminix do?

With Terminix, you can choose to receive one-time or recurring treatments. Customers typically purchase quarterly pest control plans. With quarterly treatments, you receive an initial visit to determine a customized plan of attack, including seasonal treatments of the most common pests.

All services include a 100% satisfaction guarantee that covers additional treatments if the pest problem isn’t solved.

How much does Terminix cost?

Terminix’s cost varies based on multiple factors, including your location, the size of your home and the pests you need removed. Each customer starts by scheduling a free inspection with a Terminix professional who creates a detailed, customized plan for pest control. This plan includes the price of service and how often treatment will be performed.

On average, Terminix’s prices range from $550 to $700 per year for a 2,000-square-foot home. The price varies based on the type of pest, how severe the problem is and how often professionals must visit the home. There are a few Terminix coupons available on its site and elsewhere that can help cover some of the cost of treatment.

Terminix FAQ

Who owns Terminix?
Terminix is owned by ServiceMaster Global Holdings Inc., a company that provides residential and commercial services. Its other companies include ServiceMaster Clean, Merry Maids and AmeriSpec.
What chemicals does Terminix use for roaches?
Boric acid is the most common chemical used to treat roaches.
Is Terminix safe for pets?
Yes. Terminix utilizes pesticides that are not harmful for pets.
How much does Terminix cost for mice?
It depends. On average, Terminix’s mouse extermination services cost between $300 and $500 but could be more depending on the severity of the problem.
Does Terminix have a payment plan?
For people who sign up for yearly services, Terminix offers flexibility in how the payments are made. For example, you can choose to pay individually for each treatment or pay the annual cost in one lump sum.

Is Terminix worth it?

Terminix is a well-known brand in the pest control industry. While prices aren’t shown anywhere and it’s hard to get a feel for how much it actually costs to use Terminix, customers receive a free inspection and quote for personalized prices. For this reason, Terminix is a great option for home or business owners who want a partner for their pest control that offers flexibility in price and services.

Terminix Reviews

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2 featured reviews
How do I know I can trust these reviews about Terminix?
How do I know I can trust these reviews about Terminix?
  • 3,375,888 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 28, 2021

I've been a Terminix customer for 30 years and the quarterly technicians have mostly been great. I really like the ones right now. My home Terminix person calls me, comes, does her job, and always asks me if I need anything extra. She seems thorough and has been consistent. It seems like I had a lot of different people for a while that it's so much better when it's consistent.

The quarterly visits seem to be working well. We live out in the country and we have mega amounts of pests that they have under control now. We had added on to our house and we're having stinging scorpions all over the place for a while. Terminix came back and re-treated and helped us get to the point where we could live here without running into scorpions. We also have a commercial account and at this time, it's working fine too. There have been problems over time, but this particular technician calls and we set a time because we don't live at our shop. Through this year, we've only been there one day a week. That's been good that he knows to call.

I stopped the annual termite inspection because that guy kept saying he had been there and he never met me. He did the last one but by then, I was through with them. I didn't think it was thorough. The annual inspections are certainly not very thorough compared to what they used to be when they came and looked at different things. Now, they just kind of walk around and say, "Yeah, it's fine." It has offended my sensibilities to be charged that much money and have that little time or the couple of times when I think they didn't even come at all, or they drove by the house and couldn't get in.

Terminix response

Thank you, Natachia! We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 24, 2021

    The trouble I have that Terminix is taking care of is ants. They have traps inside and they also do an outside thing. Our most recent experience was in December. The only thing I am dissatisfied with is the technicians only did the outside thing and didn't come inside to check the traps. They said it was because of COVID. I started seeing ants inside after the technicians had been out. They sent somebody else out again because the first guy refused to come in. The second guy came out and he did a really thorough thing. He told me the first guy shouldn't have refused to come in.

    Every time Terminix calls me to tell me that the next appointment is whenever, they would say the technicians are doing it outside and I don't have to be here. I keep telling them it’s supposed to be on the inside too. They would supposedly do something and tell the people who are coming that they're supposed to come inside too, but the people get here and they refuse to come inside. There's a disconnect.

    This past time, it wasn't such a big deal. The ants were pretty much gone at that point because of the winter. But the next schedule that’s coming up is in March and the technicians really need to come in and check the traps to make sure that there is food, bait, and everything like that in it. That aside, Terminix has helped me get rid of the problem so I'm somewhat satisfied. Before COVID, they were doing really well coming inside, checking everything, and making sure.

    Terminix response

    We appreciate your feedback, Deidre! We aim to provide the best service to our customers!

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 17, 2021

    Our technician is a friendly, cool and laid-back guy. We have a good time talking every time he comes out and he always gives us exactly what we need. He told us how we can work with them to get rid of our main problem, which are rats. He had a guy come out already and told us what it will cost to get the house sealed off and let us know there's a 100% guarantee of getting rid of them. So, as soon as I get that money, it’s gonna happen quick. Everything else has been taken care of just fine, so I’m confident with Terminix. Everything that’s being used is working and everything's under control. There haven’t been any bug issues. I'm satisfied as I can be with the service. I usually use the website to schedule a follow-up but I’ve got my technician’s personal number. I could call him and I’ve got him on my Xbox friend list, too. I could ask him if he could make it out.

    I was looking at the pricing options for getting the house sealed off so that we could take care of the rat option, and we don't have credit. So, I would suggest allowing a customer who already makes quarterly payments to add a little bit to that payment so that service can be done and it could pay off over time. We’ve been customers for two years and faithfully making our payments. Even if it’s a little late, we let them know. And Terminix has been understanding about most things. So, they could probably take that extra step too because that’s more money in their pocket and more that the customer can be satisfied with. Terminix is great and does the job. Our guy straight up lets us know the way we wanna go. They have these stations and he tells us which ones work best. He doesn’t fool around.

    Terminix response

    Jessica, Thank you for taking the time to share your Terminix experience with others. We’re happy that you’re enjoying your service!

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 13, 2020

    When I started the contract with Terminix, the technician came in and they were helpful. I was following the guy around. He was probably getting a little frustrated with me because I kept asking questions. Then I finally left him alone and let him do his job. I was offered the attic insulation and they came up with some numbers. We spoke about that. They did a good job and I’m happy with them.

    Initially, the technicians were supposed to come out and do the termite remediation but they forgot to do that. So, I asked one of the sales reps and they asked the technician about it. He made a couple of emails and then a short while later, they were out. They dug up termite traps and placed them in the yard. The pest activity is on a sharp decline. So it’s nice. I started a month and a half ago. I was having a lot of spider activity. The wall spiders aren’t all that big of a deal but the brown recluse is what I was concerned about. I don’t see a whole lot more of them. So, they did a good job of eliminating their food source. It gets rid of the spiders once they go.

    Scheduling a service has been great. Last week, I called on Thursday requesting them to come in and spray the inside of the house because I saw spiders. They squeezed me in and they’ll be out next Thursday. So, that’s cool. Overall, the experience with Terminix has been great. My requests have been met. Some lines were crossed and they didn’t install the termite traps when they first came out but outside of that, the technicians were intelligent, sounded like they knew what they were talking about and educated.

    Terminix response

    We are glad that your service experience was great! Thanks for your feedback! -Anchee

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 4, 2020

    I had used another company and was not happy with them so I switched to Terminix. This is my first appointment and everything has been fine. Scheduling my service was fine except that what the people on the phone promise you and what they say isn't all what the technician is capable of doing. The did a lot. But when I spoke to him about certain things, he said, "I know they promise you all kinds of things but those things don't exist. We're in California. We have laws. We can't use those kind of chemicals." It was something about rats. He said he's not allowed to put out poison for rats because it's illegal in California. They knew I was in California when I spoke to them.

    There was something else that I had asked him to do and that I asked about. He looked at me, laughed and said, "You wouldn't ever do that. I've been doing this my whole life. That isn't what you do." It was spraying something for spiders. He said, "I can't spray anything around that pool. If they find one drop of chemical that I sprayed in that pool, I lose my job."

    The initial visit is a little bit more than you pay normally which would be understandable because they're really going through every single thing. He stuck a little spade down into the ground and said, "This is the kind of place ants congregate so we'll treat this area." He really was amazing. He really knew what he was doing. He was very pleasant in every possible way.

    I'm not unhappy with Terminix or with the service that the technician provided. I'm going forward with them. If I had spoken to them and I wanted X, Y, and Z, and they sent me this terrible technician that I didn't like and didn't trust, then I would be out the door. But I feel like I can trust him. He even told me alternative things I can do for the rats that aren't poisonous. He told me things to try to put down the smell that they don't like so they won't come around. He was really very knowledgeable. My neighbors used him and they love him. He made himself totally available. He said, "If you see one thing you don't like, just call my cell phone and I'll be here." He really talked a lot about things.

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    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: Sept. 4, 2021

    Where do I start? I guess fraudulent practices are a good place. Appointment made, tech showed up a day early, did not perform services as documented on service report. Did not leave vehicle. Did not remove and replace Sentricon stations as requested at time appointment was made. Appointments are made, technician doesn’t show 3 separate times in 2021. Appointments made then disappear on customer portal. Appointments made with Customer Service, Service agent emailed and voicemails confirmation of appointment. Tech did not show, contacted Customer Service, she stated that the promised appointment was never made. 21 Sentricon stations on my property, maximum of only 13 stations have ever been checked. Technicians show up and do not have anything to show location of stations. If the stations are covered with grass or mulch, the tech doesn’t know the station is even there.

    I cannot get answers to simple questions. I cannot find anyone with knowledge to answer questions. I cannot get anyone from Terminix to show at my property to perform the services that they are contractually liable to perform. Terminix website claims BBB accreditation, BBB says Terminix is not a BBB accredited company. More lies. Because of my experiences with Terminix, I do not trust anything told me by Terminix. I know they have lied to me about service performed and have filed false and fraudulent documents. I now doubt that previous service claims and documentation are not fabricated lies.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 2, 2021

    I have regular service every three months. Then in between, Terminix came out because I had ant problems and I had rats in the garage, and every time, they've been very responsive, thorough, and resolved the problem. I'm very happy.

    Terminix response

    Stella, Thank you for taking the time to share your Terminix experience with others. We are happy that you are enjoying your new service!

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    Resolution In ProgressRated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Aug. 26, 2021

    We hired Terminix to tent our house for termites. When we signed the contract, we were told that the Vikane gas that is deployed inside the tent would need to be in the house for a full 24 hours. Our contract stated that the tent would be installed on Thursday and removed on Saturday so we could re-enter the house safely on Sunday and we scheduled this service many weeks in advance. No one from Terminix came on Thursday and we never received a call. We called customer service and were told no technician was assigned to our contract and no one was answering the phone from our region's office.

    We called again early Friday morning and we were told that there was a rain delay. (We have security cameras and immediately called out the lie.) We talked to someone else later on Friday morning, and the story changed to a scheduling delay at another job. On Friday, the Terminix team told us they were going to install the tent and gas that morning (on Friday) and remove the tent on Saturday. We expressed concern about the shortened time for the gas to be in the house and were again told a different story; that the gas only needs to be on for 6 hours.

    The tent was on for less than 24 hours total and when we returned on Sunday we found our house was not in the secured state we left it. There was a brown sticky residue on our kitchen counters and one of the cabinets, all of our windows were unlocked, one of our windows was left open, the air conditioning had been turned down and the lock box *with the key to our house inside* was on our front porch, unlocked and unsecured.

    The communication throughout our experience was untrustworthy and extremely impolite by the local Terminix team and their contractor. I regret entering into an agreement with them, but now I am stuck. Hopefully this information can help other consumers prepare, stay better informed and make sure they choose a vendor who values customers.

    2 people found this review helpful
    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: Aug. 24, 2021

    On July 31st, a tech claims that she came to our home, but was a no show! The tech decides to write up a fraudulent claim so they could collect our $74 charge. To this day, they will not return our calls, nor refund us our money! Between countless calls and emails, they will not resolve this for us! No wonder they were recently sued for bad business practices! Stay away from them, before you become a victim of fraud too!!!!

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 22, 2021

    Terminix usually gives us a heads up the day before they're coming. It's usually the same technician. If they change, get reassigned, or if they leave, we still get a heads up. The day before, they call and introduce or reintroduce themselves and say what time they’re going to come in the morning, and they're on time. They do the stuff outside and so as long as we don’t have termites, then they're doing their job. I would highly recommend them to anybody.

    Terminix response

    We appreciate your feedback, Katherine! We aim to provide the best service to our customers!

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    Terminix Company Information

    Social media:
    Company Name:
    Terminix
    Year Founded:
    1927
    Address:
    6196 Lake Gray Blvd (Suite 110)
    City:
    Jacksonville
    State/Province:
    FL
    Postal Code:
    32244
    Country:
    United States
    Website:
    www.terminix.com

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