Terminix Reviews

Terminix does not call back. And when they do, they act snippy. I thought I was talking to a guy that was in the Terminix office here in Atlanta and he made an appointment for me. But he didn't put it in the system. It was a screw-up and it took forever to get the techs to call me before they came. Because my house is big and I live in the back part of my bedroom. So, when somebody knocks on the front door out there, I wouldn't hear it. I had to call the 800 number and that didn't get me to somebody in Atlanta. I would think that's who would control appointments. Call this 800 number, it's Terminix. But it was always somebody working offshore.

I called several times and would talk to them. But the guy that came out that first day to confirm I had bed bugs and Sundar, the quarterly guy, the one that told me, I told them some kind of little black bug keeps attacking me and I showed him my arms were eaten up. And he said, "Good Lord." He came back, looked in the bed and said, "Yeah, it's bed bugs."

He said, "Anything you want. Here's my card. Here's my cell number." I had a question the next day after I signed the contract and I called and left a couple of messages. He never called me back once. In January, I'm gonna find out what my contract is with them for quarterly and I'm thinking about changing after all these years. I hate it. Because Sundar does such a good job. But if Sundar didn't call and tell me when he's coming, I wouldn't know. Nobody in appointments calls and says, "Hey, it's time for Sundar to come to do your quarterly." It has been many times for me.

My house is partially wood. There is some brick, but there's a lot of wood. We were concerned about that as well, so we have a service for not only the pests, but also the termites. Terminix comes out once a year to inspect, and as long as there are no termites, I keep paying. No termites is great, but the way that they pay the claims is a lot different than insurance. We're hopeful that we never have the issue, but I feel comforted knowing that if we do have an issue, we have that additional coverage with Terminix as well.

The service has gotten a lot more expensive in the last few years, but the technician comes out once every three months, and we're really happy with the service. If we've got an issue, we can call him in between and he'll come out, and there's no additional charge. We love the technician that comes out here. He's very knowledgeable on all the different things that we've approached him with. We've had the same technician for a long time, and that also has an impact on our staying with the service.

Overall, Terminix is a good company to work with. If you have any issues, all you have to do is call and they'll resolve them without a problem. The value for your money is good. I don't think I pay a lot of money for pest control. I did but when I called to complain about something, they lowered everything. Now, I'm paying $69 for mosquitoes and $89 for pest control. I can't beat that anywhere. The mosquito service is good for the money. I have five dogs and I don't want them bitten by mosquitoes. I've got other calls from other services wanting to do the same service. I'm like, "Well, you know, I've been with this company for 10 years. I don't feel like I'm gonna be switching. The price is good." Plus, when I had termites, they came and treated them. They put bait stations all around my property. It was expensive but they did work. I have no termites now.

For this recent service, I had a scheduling issue but it was not the technician's fault. I had to reschedule and when I was all set up, the tech didn't arrive. I called Terminix and they said I was not on for that day and that I was scheduled for another day. But I told them that I couldn't do that day and asked why they changed it. I knew who I spoke to and I gave the information. So then, I rescheduled the appointment. Whoever has been doing their scheduling the last several months is not doing a good job. I never had this problem last year. I understand there's some scheduling people that aren't local and I don't know where they're from. But they don't communicate very well with the customer.

Other than that, Terminix is always good when they come out and I have no complaints about their service. They're efficient, too. A lot of people use another company down here and everybody tells us to use them. But Terminix has been taking care of this house since before we bought it and we don't have any reason to change.

I have had some pests and it's been disturbing where I keep seeing them. I call Terminix and then they come back and it straightens up a little bit. But for the most part, it's been one or two pests here and there. When Terminix comes, I let them know when they come in, and they service the inside as well as the outside. This most recent time, I saw a bug in my house after they left and that was the only one I have seen. Their spraying probably stirred the pests up a little. Most of the time when I see the pests, they're already dead. I've had trouble in the past with mice and they helped me out with that in my basement and garage, which really was not fun at all. But they got that straightened out for me.

I've been happy with Terminix. The only qualm is getting different people. I like to stay with the same person. But I know that isn't always doable. I just spoke to someone because my price had went way up. She said it won't be reflected on this bill. So I'll be paying more on this next bill coming. But the one after that, she was able to take a little bit off of what they now raised the price to. They just raised it a few months back, and now they were trying to raise it on me again. So I was a little unhappy about that. But overall, Terminix is a good company.

While they were spraying a hose come off and insulation was blown throughout everything in my garage. The mess was not cleaned up until my wife ask them to clean it up. A couple guys showed up a few days later, they helped themselves to my new shop vac I hadn't even finished assembling, now it's ruined. When one of the shotty crews they hired to do some of the work showed up, they backed their van into the side of my house and damaged the siding. The supposed crawlspace sealing out, what a joke! They unrolled plastic and taped it here and there, I've seen better work from kindergartners. A couple days after the work was supposedly completed a tech from Terminix showed up to sign off, that the work was completed, he would not sign off because of the terrible job. To sum it all up, the work that was done would have to be redone the correct way.

The dryer duct was removed and not reinstalled, so my dryer just blows into the crawlspace. The plastic in the crawlspace is taped very poorly with gaps all over. The mold treatment over some moldy areas did not work, 4 days after treatment mold was growing in several areas. I'm not just saying this, the technician informed me of this. The boards for walking across the attic were taken down put in my garage and are still there now. They have been to my home to resolve these and other issues 5-6 times, and when I talked to a manager he still wants to send someone out to fix the issues. I mean shouldn't a company this big get it right the first time, I understand that accidents happen, but really 5-6 times and they wonder why I don't trust them. I would never recommend this company to anyone!

The representative on the phone was okay the first time and was very efficient and scheduled everything correctly. The second one a couple of weeks ago was a little bit more problematic. I called and she said she was going to schedule everything. She offered me a free service that should be included in my subscription and then, she scheduled for a certain day. I worked from home that day but the exterminator didn't come. I called Terminix and they said there was a mistake. The person that I talked to put me down as a new client. So I was not allowed to have the extra service that she offered me. And she didn't schedule the service that day that I was waiting so I had to wait for the next week, which was a hassle.

1- I received a text message yesterday confirming my appointment for today between 3-5 pm. Why did he show up earlier? His response: I (me the customer) was on his schedule for yesterday and he came today. Strange.

2- Why would you have an inspection done without talking to me or seeing the property inside where the problem is?

3- The answers I received from him was poor and less than satisfactory.

4- The answers I received from a customer service representative was lacking and poor.

5- The answer I received from a “manager” Jonathan was very disappointing and unsatisfactory.

I had left work early to be here before 3:00. And the only option I received was: “we can schedule this to tomorrow”. With all due respect, a company that screws up at the appointment stage is NOT to be trusted with anything else. Make the right decision: don’t choose them.