Terminix Reviews

Terminix came and did the quarterly service. It's always the same person. Once or twice I reached out to the company, and that was easy to do. I usually call by phone. I've been with Terminix about five years now, and I'm happy with the service. I'd recommend it.

Had a dead squirrel in our attic and our technician was EXCELLENT! He went well above and beyond the norm. His work ethic was great, very knowledgeable and respectful. He returned every day to make sure we were okay, helped tremendously with the horrid smell from the dead squirrel. Very nice man who I think deserves a huge raise! He knows his stuff that’s for sure! Highly recommended!

I've been with Terminix for over 30 years. I found some mice and they came out and handled it for me. They come out every other month. We had the same guy for almost 30 years. I wouldn't use anybody else. He was like family to me. He had retired and I miss him terribly, but I have another guy. When I started with Terminix, I paid $30 for bi-monthly. Now we're up to 70-something.

I was terrified when we discovered rodents in our home — my heart dropped and the anxiety hit hard. Wayne, our Terminix representative in Georgia, showed up quickly and completely changed the tone of the situation. He explained everything with patience and detail, helped us understand what was happening, and laid out a clear plan. His professionalism and deep knowledge made us feel safe and reassured. By the time he left, we felt informed, calm, and confident that we were in good hands.

I recently went through one of the most stressful things in my life - “bed bugs”. A tremendously scary word in itself. I called Terminix and they sent someone out the same day. Logan inspected house and educated us on what he found and what needed to be done. We signed up but he did not stop there. He made himself available every day every hour for me to call with questions as I went through the horrible prep to get ready for treatment. He went way far beyond the call of duty to help me making himself always available to my multiple questions. I asked for the “best technicians” to come out and that is what I got. Garrett and Shane were unbelievable, Of course they worked extremely hard for hours treating the house. That itself is a JOB, but they did more. They knew how upset we were and scared and feeling hopeless so they kept us informed through their findings and results reassuring us along the way that we would get through this.

On the evening of June 24th, just after 7:00 PM, a salesperson from TERMINIX ambushed me to sell me a service that supposedly had an initial cost of over $200 and a monthly fee of $99. I was polite and explained that I usually handled my own pest control; however, I was looking for a company to get rid of all the crickets in my backyard—including a small mound that was full of spiders—and to treat the interior of the house to ensure there were no scorpions (I had already found one and showed them a photo).

TERRIBLE!! Never called and decided on their own to come tomorrow. I'm in arizona, Ranch in California. My property is secured with alarms and the persons who where waiting for Terminix had to leave. I paid these people to wait for Terminix. My property is now without security because they do no know the codes.

I'm a service-connected veteran refinancing my mortgage. Due to it being a VA loan, I was calling around to get prices. Terminix call center stated their VA termite inspections ran between $50 - $300, depending on the size of my home, and since my condo is 1000 sf, stated it would roughly be in the $50-100 range, and scheduled me an appt. Well, the tech showed up expecting to do a termite treatment because the call center only told him "termites" at my home, so had to explain to him, again, it's just the VA inspection for a refinance (assuming the price that was quoted was what I would be paying). The tech did the inspection, took maybe about 10 minutes, then said it was $500.

Worse company ever! If I could give it 0 stars 👎🏼. Terminix gave me false information on a recorded line and sign someone else’s signature on paperwork saying I sign it. Forging a signature is illegal and lied about what services they provide and what I paid for. Will never do business with them ever again.

The technician, Michael, is excellent. He's always very helpful, kind and considerate of my property and what's going on. He tells me things that I can improve on and help the situation all the time. I'm very happy with the product and what it does. However, I've been doing Terminix for a few years now, and they keep raising their rates. Somebody bought them out and they decided to raise it then. Now they just raised it again. Sooner or later, I'm going to go elsewhere. We've already had people in the neighborhood that have gone elsewhere.

I've been with Terminix for a month. I looked up pest control and they were the first one that popped up. The price is fair and setting up everything was simple. They have come out twice. They talked to us as they went through everything.

During the initial phone call, I told of my previous experience and that I needed treatment under the house, on the lawn, and in the mulch around the house. I was charged for the initial treatment. When the tech came, he would not do anything except a perimeter treatment, which had failed in the past. Now I get told that there's a 60-day period for cancellation, and that will cost me another $140. Unscrupulous company!

Do not deal with TERMINIX!!! Worst company ever!! Shady sales reps come to your house ask for a check to spray your house not letting you know once they have your bank account!! They will take money out of your account every month and good luck trying to deal with them to get it back!!! Plus their treatment didn’t do hardly anything at all!! #TERMINIX #ShadyBusiness #liars #unprofessional

I hired Terminix to address an animal intrusion issue involving burrows that appeared to connect to my crawl space. Over the course of this project, I paid nearly $6,000 with the expectation that exclusion work would be performed and that the problem would be resolved. Unfortunately, after months of effort, I still had active ground squirrel activity on my property and continued concerns about access to my crawl space. In the end, Terminix informed me that they were unable to solve the problem and agreed to issue a full refund.

The worst communication and customer service. I was charged for a service I never received.

I called Terminix because I was told they are the only ones certified for bedbugs. Service friendly and professional, however I was led to believe one treatment was only $128 and then I get a bill for $1,500.

I’ve been a Terminix customer for years, but my most recent experience has been extremely disappointing. I was billed for a service allegedly performed on May 11, yet I have serious concerns that anyone from Terminix ever came to my property. I have eight outdoor security cameras covering my home, and not a single camera captured a Terminix technician arriving, servicing the property, or leaving that day. There was also no service report left on my door, which has always been standard practice. I live in a gated community, and there was no phone call, text message, or request for a gate code before, during, or after the supposed visit.

I got screamed at by Shannon for no reason, she was super rude then told me not to get upset when I gave her back her energy because she was so out of pocket. I don't appreciate being gaslit. People just never showed for appointments. Barry promised to help me with something so they could encapsulate my crawlspace but ghosted me last minute. They were rude and Angel took a glue trap with a dead mouse in it, crushed it and left it on my kitchen counter. All I received were apologies. I was in a bind, I have a weak immunity so I was worried about hanta virus and they just skipped spots and did weird things. Took advantage and more. I did get a lot of worries but they were never clear on appointments and follow-ups.

After many years of service and many thousands of dollars spent with Terminix, they have ended the relationship with total dishonest representatives. The pest guy came out and claimed to see some mice and termite activity in a utility room off of the garage. This room is almost 70 years old and has had many projects involving sawdust, greasy tools, cleaners and solvents. There is some sawdust as well as a rotten baseboard at this point. However, the 2 photos that he provided show No signs of any infestation.

It started out ok -- the inspector found various places in the attic where the squirrels could be getting in in December. Soon after, a technician came out and blocked those entry points and installed a one-way gate. However, the squirrels found new ways in this spring and Terminix was largely unresponsive. I have been trying to get someone to come out to the property to deal with three new LARGE holes the squirrels have opened in my eaves/attic dormers since April and have been stood up 3 times. I call and set appointments, the appointments get moved (without informing me), and then no one shows up and the only person who answers the phone has no idea what is going on. It is now June and I still have not been able meet with someone on my property, and I have taken off 9 hours of work to get absolutely nothing done about this issue.

Had to contact them repeatedly to even get an appointment, and when I finally got one they made it for the wrong address. Not even the right province.

First time homeowner dealing with mice infestation. I saw droppings and heard noises in my ceiling. I contacted Terminix 'cause I looked at their self-proclaimed high rating. I called and gave detailed information on the problem I was dealing with, and when the tech showed up he said there were no notes, I had to explain it again. He then proceeded to set up glue and contain traps very sparingly, he focused more on general pest control and not the rodent infestation. A month later there is still signs of rodent activity. I feel the techs do not know enough or just don't care enough about the client's need to stop the rodent infestation. This is an extremely serious problem that's why we hire professionals to do it.

We purchased Terminix termite bait stations and renewed the service for several years. Between the initial installation and ongoing renewals, we spent thousands of dollars—not just hundreds. The bait station system alone cost over $1,000, and the annual service price increased year after year. During annual inspections, we were consistently told there was no termite activity. The stations remained in the ground for years with the original bait still inside. When we decided not to renew our contract, we were shocked to discover that Terminix removes the bait from the stations upon cancellation, leaving the stations empty and essentially useless.

From the start, communication was inconsistent and misleading when I signed up for an ongoing contract for termite bait trap and home protection. When I called the national number (1-855-485-6300) on 12/2, I requested a quote for bait trap installation, ongoing service, and wood damage protection. I was told the annual cost would be around $1,500 and that inspections could be scheduled “whenever you want.” However, I was never provided a copy of the contract or clear terms before the visit. The wood damage protection plan was requested and the team at the 855 number advised that cost is extra and would be quoted after the visit. After multiple requests and 6 months since signing the contract, no quote has been provided yet for limited wood damage protection.

My issue was resolved.

I was a Terminix customer last year for a swarm of yellow jackets getting into my house. My husband is highly allergic to bee sting from yellow jackets. I called terminix and they understood the situation and came out fairly quickly. The home was sprayed all around outside. The exterminator noticed where the bees were getting in from. They were getting in from the chimney box and made a huge nest inside to where they were coming into our house from the gas fireplace. We were then told what to do after a few visits with them spraying. We were told where the entrances were and to fill the holes with steel wool and spray foam pesticide. We did exactly what we were told and the first warm day of 2026, we are having bees come in from the same area as last year. SMH.

I've been trying to get Terminix to come to my house and get rid of the termites. They never got rid of it's been going on for a year.

They only show up for the most routing service. When we scheduled appointment for anything else than just a simple spraying outside they kept cancelling, not showing up and refusing the service all while charging us subscription. Stay away from them.

After one year working with Terminix, time frame in which I thought everything agreed from the beginning of the service was covered, especially when explained mice and rats around the house, the representative Called Bill (supposed to be the manager in NJ area) told me, they haven't put any protection for mice and rats out of the house. Mr. Bill explained it at this moment, after one year, he talked about liabilities for these treatments so they never did anything out of the house for mice and rats. I think, if something is proposed and promised and is not achieved as offered, at least must be explained clearly from the beginning, avoiding uncomfortable situations for any customer who put confident to any company work with.

Giving one star only because the tech who came to help was courteous and generally on time. Otherwise I would give them 0 stars. I signed a contract to get rid of a mice problem in my basement. After the initial visit they forgot about me and didn't come out for about 6 months. I finally called them and they blamed it on a scheduling error by the person who sold me the contract. Every time they come to refill the traps with bait, I would find dead mice. After about a year of constantly finding dead mice I decided to investigate where the mice might be coming from. I found not one but two gaping holes near pipes coming into my house. How did the Terminix tech miss this after repeated visits? I don't know.

I hired Terminix with a squirrel problem in Brookfield, Wi. Alex came out and told me 5 traps for 5 days because of the 5 holes they made. Monday Alexis came out and put down 3 traps and I said I suppose to get 5. She said that was overkill. Within the first hour I had 2 squirrels trapped. She came out later and replaced. By the 3rd day she only put down two traps. On Thursday, Brian the manager came out and put out a lot. Friday a little after 7 AM, Alexia came and removed the traps. Paid $1000.00 for 5 days, my calculation is I only received 4. Saturday, I went outside to do gardening, but she forgot one trap which had a squirrel. Called and they said they could come Monday. By then, the squirrel could be dead without food and water. STAY AWAY from this company!!!’

If there was a lower number it will be it. They took money that wasn’t authorized, bad company and thief. Don’t do it

Horrible customer service! I sent written notification to Terminix two times that my father, the homeowner, had passed away. Although I spoke to a customer service rep. in January and sent in written notification in December and January, they still did a service visit in March (which there is actually no proof of since no one was home---dead...). I have spent hours on the phone with customer service and have not been able to get to speak to a supervisor, and they refuse to remove the charge because I wrote to the company instead of calling, even though I did speak to someone in January. Ironically, customer service is very fast to act and escalate things on their end (contact customer in writing and threaten them with a collection agency in writing) when they want payment. Every other company I had to deal with after my father's death was very helpful and compassionate.

This is the worse company ever. I have been with them since 2019 because I don’t have a choice. They do my termite treatment and if ai change it I have to pay another company from the start which is over $1,000. The technicians show to the house for yearly inspection and leave and you get charge later almost $400 but you can see in your camera that they didn’t do the treatment. You contact them but the communication is bad. You schedule appointment for inspection on the attic that should be included and they don’t show up. If you keep your account on file, they will charge you the following year without your permission. Customer support is rude. Please avoid using them.

On 2-16-26 Francisco ** with Terminix came out and said I have a rodent problem and it will require a rodent exclusion to take care of it, I said I have rodents on my $46.01 a month plan already and was told that more was required to take care of the issue. He said they will cover all the holes where rodents can get in and clean the attic, remove the old insulation, and put in new insulation that will help repel rodents. We agreed on $3,900 and I told Francisco that I only wanted exclusion if you did the attic, I have a small attic, and he told me that it was not a problem. They came out in March using chicken wire to cover the holes and placed four traps inside my house.

***Do not do business with Sarasota Terminix. I was promised a refund of $1,6143.16 I was charged on 4-20-26. I received no service and was told I needed bait stations for drywood termites (which bait stations won't treat). I received no service and terminix has not refunded my money as promised.****Do not do business w/ this company****

I have had the absolute worst experience with Terminix Anderson. I have called so many times to speak to a manager named Heather so many times to yet get a call back from her. In February I had pest excursion, crawl space barrier and some insulation placed in my attic. I literally have not been able to get this company to come out to finish the work. 10k they robbed me of and I need to find out how to get the money back due to lack of complaints or resolution.

They will take your money, and NOT HONOR THEIR WARRANTY. Their online warranty is very misleading. Paid $4644.99 for my most recent contract with Terminix; and I have had them and paying them for 22 YEARS!!! Tenant claims there was termite activity and Terminix did send out a professional termite inspector that determined there is active drywood termites on 04/11/2026. Terminix is supposedly doing quarterly treatments for 22 years; however, a service technician stated he went out on 04/18/2026 and provided a report that there were no signs of termites. The service technician NEVER went even though he wrote a report stating he was there.

We have had nothing but problems since we started in July 2025. Service is supposed to be guaranteed, however they have not stood behind that guarantee. They have not been here since December. We are getting infested but still nothing. We have called 6 times, even the branch/regional manager twice. They say we are set up for an appointment and it ends up no show/no call.

I had Terminix service for many years; then I sold my house and requested a pro rata refund because I paid for service through July 31, 2026, and sold the house on March 13, 2026. They are dragging their feet about refunding the unused portion of the service contract, an amount I calculated at $138.47. I have called many times and talked to represenatives, and they keep stalling. The last agent told me that although the branch manager's telephone is listed on the Terminix website as (256) 772-6388, that company policy prohibits customers from calling any branch manager. The branch manager has to call the customer.