Terminix Reviews

Again, Brenda ** gave us the best service we have ever received from any company. Extremely knowledgeable, thorough, considerate, and polite. Her job was to do an inside and outside termite inspection which she did and then went above and beyond by removing wasp nests she encountered while outside and took care of a few other issues before leaving. If Terminix has more Brenda ** then they will have no competition.

The same guy comes around. He texts me the day before or a couple of days before to tell me around what time he's here. He asks if there's any trouble spots. And he tells me when he's leaving. Or if I'm not here, he leaves and sends me a text, and follows with email. I'm happy, especially when it's consistent people. A couple of years ago, it was a lady. She was good too.

The techs from Terminix are nice and respectful. They're informative about things too and explain what they're doing or what they're looking for. So, I'm happy with that. I'm learning a little bit. I don't need Terminix for another year and I probably won't be continuing the services. But my experience with them was good. I got what I needed out of it.

The Terminix guy who just came to do the quarterly walkaround was good. He was very polite and professional. It's easy to schedule service with Terminix and they keep track of it better than I do. They let me know when it's time. The technicians usually just reach out through text, let me know when they're coming and the time. Terminix is an awesome company. The technicians that I've experienced are very professional. They give tips when I ask questions. They're very resourceful. I have also used their online service, especially when I wanted to look at the pictures that were taken around. It's pretty good. I would recommend Terminix to anybody.

I've used Terminix for years, and they come. They couldn't come inside when I was working and I’m not usually here. But if I am, they just do their thing and then they leave. The service is excellent because I hate bugs and I don't see bugs. Controlling the pest activity has been excellent. But the price goes up and down. Terminix should offer a senior citizen discount. A lot of old people are just living on Social Security and most are not rich. So, if Terminix could consider something like that, they may get more people.

I had a total of 3 appointments scheduled for an inspection and no one showed up for the appointment. Every time I called inquiring if they were still coming to the appointment, I was told they were, but they never showed and I was forced to make another appointment. After the 3rd no show within a 2 week period, I called and asked to speak with a manager. I was denied. Very poor customer service.

Their mouse traps don't catch anything, especially when they fail to put bait on them. I put down glue traps and now have a dead mouse. I've since had two appts for them to come check and take the traps, but they always come before the scheduled time when I'm not home. I'm not touching the traps because that's what I paid them a significant amount for. I think the technicians intentionally come outside of the scheduled time, especially when I always ask to leave a note for the technicians with the times I will be home. A waste of hard-earned money when they can't even fulfill the service agreement that you paid for. Will never use them again. Totally dissatisfied customer!

Since July/25 to 10/28/26 have paid $1,571.61 to Terminix for Termite Service. I thought I was going to be charged $123.35 a year. Shame on me. I trusted them and gave them my charge card. This service has them coming once a year. CRAZY!

I signed a contract in June 2026 with Terminix- a “summer special offer” - and was lied to and misled by the representative who came to my door. I was told I would pay an initial fee of $149 and then a quarterly fee of $79 PER QUARTER. I repeatedly asked the rep to clarify that the charge was in fact $79 per quarter and he assured me it was. This was also confirmed by a rep who contacted me by phone a week or so later. In fact the charge is $79 PER MONTH- this is not clear in the contract I signed. So I’m getting ineffective service for 3x the amount I understood I would be paying- yeah, he also lied and said they would be spraying for ticks too, they are not, the whole reason I got the service in the first place. AND, I was told I could cancel at anytime, what I wasn’t told is I would have to pay for the remaining services in full in order to cancel!

***CONSUMER BEWARE.*** Terminix does not have any consideration for their customers, nor their time, nor feel like they have any responsibility or accountability for their incompetence. From my experience, they will schedule an appointment and on the day of the appointment, their technician will contact you and let you know that they were overbooked for the day and will reschedule for the next day, only for them to not show up. There seems to be no communication between their customer service, scheduling, and technician teams. Do not let them waste your time as they did mine.

Horrendous follow through and horrendous professionalism in attempting to complete extrusion service for rodents in residence. Due to poor communication and efficient follow through, I've canceled pest prevention and termite service and requested a partial refund for the pest extrusion service - This refund was requested 2 weeks ago and they've not acted on it. Because of this, they're going to get contacted by the Missouri Attorney General's office. Don't bother with Terminix for pest control in any way, shape or form.

I scheduled a free termite inspection with Terminix for my 1,800 sq ft single-story home in Palm Springs. What followed was a masterclass in high-pressure sales tactics, intentional confusion, and technical misinformation. The inspector started off by telling me it would cost $540.88 to treat my active subterranean termite infestation. I thought, great, that's reasonable. But then the trap snapped shut. He immediately piled on a confusing web of multi-contract bundles and add-ons that rocketed the total upfront quote to roughly $8,900. When I pushed back and told him the price was way too high, he offered a pathetic, insulting $100 discount to bring it down to $8,882.37.

I’m writing this review to warn others about my experience with Terminix and the representative who sold me my contract. When I signed up for service, the Terminix representative, Joshua **, told me directly that I could cancel after 3–4 months with no cancellation fee. He said this was “not something they tell customers,” but he was telling me personally. I trusted him and signed the contract based on his word. I’m an honorable person, and I expected the same honesty from the person representing Terminix. Unfortunately, that wasn’t the case.

Terminix gave me a free quote which I decided to go ahead with treatment. They they overcharged me for the service. They never send an email of the quote. Just the bill and receipts. Be careful dealing with them, they are not honest!

Terrible company. Nobody will call me. The bugs are WORSE. And they never came back to do the follow-up which was the whole reason I went with them!! They only made the bugs multiply. I have more bugs now!!!! So upset. They do not care. I had to move to a hotel. They refuse to talk to me.

We paid a substantial amount of money for a deposit, almost a hundred dollars a month for a year. They came after the gas company came out and marked the line, even though it wasn't anywhere near where the traps would be put. The traps went in, then nothing. I had to call them to see if they were ever going to check them or just leave them there. They check them once a year I was informed. Five minutes, we're good. Comes time to renew or cancel. If you don't cancel the day after the last payment of the contract, you have automatically renewed your contract for another year. The only way I found this out was from the person I talked to on the phone when I called early to cancel. I was not permitted to cancel early or let them know early I wouldn't be renewing, or there would be a substantial fee.

The Terminix inspector did a brief inspection of my mom’s house and declared it as infested. He said to clear the house of boxes, including all the closets, and he’ll be back to complete the inspection. I sent the inspector an email letting him know we were ready for him to complete the inspection. After the third email, I was convinced he was not going to show up. Granted, his people came to patch the evident entryways and replaced the window screens of a couple of windows. And that was it.

Service technicians are poorly trained. They ignore pest problems, falsify inspection reports. Stay away from this place. Really bad management.

I had used Terminix for regular pest control for years before my husband and I couldn't afford it anymore. Sadly after an unexpected hospital stay I unknowingly brought home bedbugs. I was going through personal struggles after my husband passed and decided to go with Terminix because of the prior positive experience. Even though I limited what areas of the house I was in Terminix charged thousands of dollars for 6 months of bedbug control. I vacuumed and steamed the furniture I saw them on and contacted them every time I saw one but trying to get someone out on a Saturday was practically impossible.

These people absolutely suck and don't give a crap. For the past10 years, I have to beg them to come out and check the bait traps and they make it seem like its a major inconvenience for them. Of course I'm paying $600+ per year for the service. They are rude, don't really know their job and pretty much the low life scum from lower Jackson MS. I called Orcan and they are gong to come out and assume our protection program.

One-star experience with Terminix. Completely unacceptable customer service. I scheduled an appointment with Terminix to address a flea problem in my home. When I initially scheduled the service, I was told the technician would arrive at 1:00 p.m. I was later informed that the actual appointment window was from 1:00 to 5:00 p.m., requiring me to keep my entire afternoon open waiting for someone to arrive.

We have been paying Terminix for rodent exclusion and extermination for nearly a full year, and we still have active rats inside our home. Their exclusion work has been completely ineffective. We ended up having to do our own prevention work because Terminix refused to address clear entry points, including our chimneys—despite obvious evidence that rodents were entering from there. At one point, a different employee from their own company inspected the rodent department's work and was stunned by how poorly the entry points had been sealed. It genuinely feels as though the work is left half-done so customers are forced to renew ongoing contracts.

Had Terminix for four years. Good service on the pest control by Tommy but continued incorrect billing billed before they even did a treatment then when we questioned the charge we’re supposed to be rebilled on date actually came Our account was all messed up. They tried to send us to collections for a service when they charge us for a service weeks before was actually done. Also was given a bid in 2024 for over $10,000 for an attic when it ended up what they said was the problem was not someone else did it for 1000. Absolutely would never use this company again. They're billing their management. Their turnover of management in middle Tennessee is horrible.

To make matters worse, Terminix had also sold me a service contract that turned out to be worthless. When I tried to cancel it, I was told I was owed a refund for the unused time. That refund never arrived. When I called to follow up, I was told there was no refund due because there was no positive balance on my account — despite the fact that I had prepaid for the service and treatment. No one could explain how prepaying for a service I never received somehow left me with a zero balance. All told, this entire experience cost me nearly $6,000, with zero results from Terminix, and I still had to pay another company out of pocket to actually solve the problem they were hired to fix. I would not recommend Terminix to anyone dealing with a termite issue.

I ordered a home inspection for a refinance for my house. The inspector came and completed that day and provide the report. The bank needed a clarification on the report. I called the customer service and stated what I was needed. I tried for a month and was not able to have this completed. I spoke with the customer service multiple times, and they were professional and tried to help but I had no response from the lead inspector and or the inspector that completed the job.

This is the first time of using a pest control, but I'm very disappointed, I have an issue with hornets going up under the siding of my house, when I called to schedule for an appointment I was told the technician would spray and remove the nest, technician showed up today and told me that they don't remove the nest, he sat in his truck and sprayed out of a crack from his window and so he never sprayed up under the siding, for almost $300.00 that is not worth my money

This company has went downhill! They try to cheat you on their billing. I’m supposed to be billed quarterly every three months for maintenance pest control. In this 3 months you can call them back for problematic pest issues. I called them within the three months then get a bill for it. That’s 2 bills in one billing cycle. They try to say it was because I called 2 days before the new cycle so they bumped me up. How can they do that? if I pay for you to come every 3 months you come every three months. If I need more service in between then I should receive that also. When you call to complain they try to offer discount on bill. No Terminix. I do not owe that. You owe me. I quit all services. The only thing good about them is the technician that came to my house.

I don't know how this company has the Google rating it does (currently 4.7 stars) because their service is GARBAGE. Since purchasing my home two years ago, I've had 4 different contracts with Terminix, including Termite and Rodent control. I attempted to cancel my contracts in June due to numerous no-shows and paying for service that wasn't being addressed. Instead, they sent out a branch manager, Justin **, who confirmed I still have rodents and termites. He scheduled a visit for the rodent exclusion yesterday, and surprise! Nobody showed. I have repeatedly called and texted him at the number we communicated on before, and have gotten no response. I attempted to call the local number and I get a call center, where they want to start the same process all over again.

Terminix is NOT an extermination provider, it is merely a marketing and billing company. All of the actual work is done by local contractors, which may or may not be satisfactory. In the case of a mouse infestation at my duplex, their salesman would only look at one of the two units, knowing full well that the mice would certainly move over to the other unit, requiring a second visit and fee. He sold me a package deal, including monthly inspections and automatic monthly payment that could be cancelled after one year. He refused to take my check. The treatment work was effective and of good quality, however, when the mice appeared in the second unit I called a different exterminator who eliminated the problem for about 1/10 the Terminix cost and did not do the financial vampire thing.

We called our pest control consultant Matt ** and informed him that on two occasions we scheduled for a technician to come to our home to eradicate our roach problem to no avail. I came home from work early and twice, no one showed up. I called Matt again and informed him that we wish to cancel our service. He apologized and said he would take care of it. I Just got an email thanking me for my payment. I then called the service number who was refunded my money but could not cancel my service. In all my adult years this is by far the worst company I've ever been in business with. DON'T WASTE YOUR MONEY!

In the summer of 2026 Patrick (ID **) stopped by my parents' home to sell them the Terminix service, he told my parents and myself that they would spray monthly and if we weren't happy with the service we could cancel for free any time. Turns out they spray every 3 months (which hasn't effectively controlled the ant, spider, bug, tick and wasp populations) and we can't cancel without paying over 600$ for the remainder of the contract. Never again!

I bought an equipment for my home from this company Terminix, I spend 16k. I was told that I will always be covered a life time warranty that if anything happens to the equipment they will come and inspected fix it if needed or replaced it if needed. Everything was great until 1year pass. And if I wanted to keep the coverage I have to pay 78 monthly or almost 1k for the hole year. I’m not mad for this this shit piss me off for fucking lying to me ain’t nothing wrong for being honest all you can say after a year a renew will happen and you will have to pay this much so you can keep the coverage. It’s not bad for just be honest in the beginning this fucking sales person they make shit up just to make a sale. I would still go with it but just be honest. If I can give them 0 stars I should will.

My issue is with the Terminix company itself not the local branches since all calls were made to the toll free 866 number for Massachusetts. I paid for one service $300 in saugus ma, I used a debit card, was never sent a contract or information that my card was put on auto payments or that I was put on monthly service plan, a tech called, me to set up a 2nd service and I promptly canceled before this 2nd service, my card was still charged $74, I called 2x to dispute the charge and told no refund is available to me, very deceptive business practices, stay away from Terminix.

Terminix is terrible, terrible, terrible to their customers after with them several years. I had exclusion done with them last year which later on found out it was one of the most expensive one. Well, I did not compare the price beforehand, cannot really complain that. However, I was told it is lifetime warranty without telling me there is still expensive annual fee after that. After I received the bill for the maintenance fee, I did my research on price, found out all their prices are way too high, and decided & called Terminix to cancel my routine & termite bundle service on 6/26/2026. I scheduled to remove termite stuff on 7/9 and my new company will do the work on 7/10. I think they never came to do the work. However, on 7/23, I received text message from my routine technician telling me he will come 7/24 to do routine work.

Though we terminated our service 3 weeks before we sold the house, Terminix did an application after the new owners moved in and billed us for it. Then sent a past due notice when we did not pay. The issue is you speak to help desks at the national level and can not get directly to the branch level. The right hand doesn’t know what the left hand is doing. Recommend using a local service.

Do not waste your money, time, or peace of mind with Terminix. I hired Terminix after discovering subterranean termites at my home. During the initial assessment, the representative was professional and appeared knowledgeable. He showed me where holes would be drilled around the property to inject treatment into the soil and explained that Terminix would follow up every few months. Based on those assurances, I signed the contract.

Buyer Beware in Indiana! We were completely happy with the Terminix service we had in California but here in Indiana it was terrible. They had to come out twice the first time and still didn't do everything they said they would. And when I called to cancel they were telling me that I have to pay the full contract even though I have already made some payments so they are overcharging me also. So I told them that I would pay $1.00 a month. Too bad we live in an HOA and share our experiences with the other residents so Terminix is missing out on a huge market.

Our latest month’s bill was $178. I called to cancel and was suddenly offered the same service for $78 with no future increases. The representative commented that she wished we would have called sooner as we would’ve spent less money. She told us that the “plan” we were on had annual increases. When we first started with Terminix, 23 years ago, we were never told there were different ‘plans’. We have been retired almost 10 years and I did call 5 years ago to see if there was a senior discount. I was told that there was only one standard rate. I asked to speak to their complaint department. I was informed there was no complaint department. The dishonesty and price gouging are appalling.

I am extremely disappointed with my experience with Terminix. I was misled about the type of service I would be receiving, and what was presented to me verbally did not match what was actually provided. After realizing the service was not what I agreed to, I attempted to cancel — only to be told that the service had already been financed and that I was responsible for payment, even though the charge had already been applied without my full understanding or consent.

Terminix is doing a good job. They do the scheduling for us. They're also efficient and polite. They know we've got dogs, so they'll come and let us know they're there, and then they do their deal, and then they make sure the gates are closed, and then they go. We're satisfied with Terminix.