Terminix Reviews

We recently did pest control with Jonathan. He has been in our house for years and he's awesome. We love him. We tell him where we notice bugs and he pays attention to that. He's very responsive. He's not all about, "I can't do this. I can't do that." It's, "How can I help you?" However, communication with Terminix sometimes is good but sometimes is not. It depends on the day and on the person so I tend to go with the local office. I call them and I'm not supposed to but I do because I can get quicker service and resolution. If I do it the other way, there's time difference and it's not good. Terminix is too big and the call center is outsourced. You don't know who you're getting. It's a 800-number where somebody picks up the call and it could be anybody.

I've had good and bad experiences. I've had trouble in the past with scheduling. Somebody was supposed to come between 9:00 and 12:00. 12 o'clock, they didn't show up. I did not hear from them. So, I left. They came at 12:30. But nobody called me. I waited three hours for them and nobody called to say they would be late or I would have stayed for another half hour and waited for them. But that was some time ago. With the gal today, when I called her about my problem, I had a good experience with her. She was very nice and professional. She worked with me on scheduling. She was able to give me an appointment that I could meet.

My experience with Terminix has been good. I've been a long time customer with them, and I've had the same person doing the work almost all the time. Scheduling our service has been sometimes difficult because apparently, they schedule it on the internet, and I don't check the internet. I don't get an email. I don't get anything. Then somebody may call and say, “We're coming tomorrow,” and they know that I don't check their website to see and I don't get an email. So, that's been a little difficult sometimes because it's not convenient for them to come. My long term technician has always called me a couple of days in advance to let me know, and that was always helpful. We have a business account and a personal account, and it's been more difficult with the business account.

I reached out to Terminix because I needed a different system and group to get rid of a mice problem. I've had to call them to come out and the most recent time, I had messaged the tech to come out and get one that was in a trap. It's caught a couple. I had told the guy that I knew there was at least four because we had seen three and I heard of four. So, I knew there was at least four and I don't think he believed me because he didn't wanna put a trap one spot where I told him I had seen them and my son had seen them. He finally did. The first time there was one that got caught, I messaged him. He said he'd try to make it out. I messaged him again and said, "There's another. I need you to come out." He told me he wasn't sure if he'd be able to come out, but he did. Then the next time I called him, I said, "Hey, I have more." He came back out and he said, "I can't believe you have still more." I said, "I told you there was at least four."

The major issue that I usually have is ants once it starts to get warm. There are areas outside the house that, thank goodness, Terminix treats for because then I can keep them out of the house. They do treat for spiders indoor if I'm having a problem with them and I can let the technician know if there are any bugs that are out of the ordinary. The tech, Vance, is so helpful. He knows what things are so he can do the proper treatment. He would tell me to call him if I see pest activities again and he lets me know if the spray that he uses will treat and create a barrier to keep whatever I might see out of the house. If for some reason there's a conflict and the inside of the house needs to be treated but I won't be home or somebody can't be here, then he changes the schedule to come on a different day, date, and time.

Terminix always gives me good service and pricing. They come four times a year or if I need it more. They don't charge me for it. They're good. The last guy would come to the door, ask me questions, "What do you want done?" We would always tell him what we wanted to have done. He would do a good job of it. I would get a picture of what he did for the house. One time we had ants getting in the house. We called Ken, he came out, put a lot of stuff around the house, and did a good job there. We didn't have any problems with ants after he came out. My only problem is I have to call once a year because the way that my schedule goes is he would come in February to do it, but we get three inches of snow out there. So, it was wasteful. I could call and cancel one appointment a year. That is what I usually do.

Randall came out last week and he was very polite. I usually have a few other people, but Randall always comes most of the time. You can always tell his atmosphere is friendly and positive. He'll make suggestions about things that I should have took. Some of the suggestions he said was, "The weather's changing. You might wanna think about mice traps." I wasn't having any mice last week. But now, all of a sudden, they all flying through the house. So I'm gonna have to learn how to take suggestions from them. They expect you to call a week or so in advance because your environment is having a problem. But otherwise, he was very nice. He'll let me know everything that he's gonna do. I'm still having a bee issue in my front bush and after he came last week, he said, "I'm just gonna drive through. I'm not gonna knock on your door. I'm just gonna check and see what's going on."

The guy that does our service is wonderful. I love him. He calls me when he's gonna come. He's very friendly and thorough.

Nightmare. Hired company a year ago and they placed bait stations in ground and rat traps in attic and were Supposed to come check 2 weeks after that. Here I sit on hold with the office almost 2 months later and still no follow up. Ridiculous. Look, I get it, they are salespeople out for a bonus, but this is a big company- keep your word like you kept my Money!

The techs are great. They're very helpful, knowledgeable, and efficient. They arrive on time, and if they come late, they're very timely about calling if they'll reschedule. They do a very good job and pest activities have decreased about 95%.