Terminix Reviews

The same guy comes around. He texts me the day before or a couple of days before to tell me around what time he's here. He asks if there's any trouble spots. And he tells me when he's leaving. Or if I'm not here, he leaves and sends me a text, and follows with email. I'm happy, especially when it's consistent people. A couple of years ago, it was a lady. She was good too.

The Terminix guy who just came to do the quarterly walkaround was good. He was very polite and professional. It's easy to schedule service with Terminix and they keep track of it better than I do. They let me know when it's time. The technicians usually just reach out through text, let me know when they're coming and the time. Terminix is an awesome company. The technicians that I've experienced are very professional. They give tips when I ask questions. They're very resourceful. I have also used their online service, especially when I wanted to look at the pictures that were taken around. It's pretty good. I would recommend Terminix to anybody.

I've used Terminix for years, and they come. They couldn't come inside when I was working and I’m not usually here. But if I am, they just do their thing and then they leave. The service is excellent because I hate bugs and I don't see bugs. Controlling the pest activity has been excellent. But the price goes up and down. Terminix should offer a senior citizen discount. A lot of old people are just living on Social Security and most are not rich. So, if Terminix could consider something like that, they may get more people.

I've been with Terminix for over 30 years. I found some mice and they came out and handled it for me. They come out every other month. We had the same guy for almost 30 years. I wouldn't use anybody else. He was like family to me. He had retired and I miss him terribly, but I have another guy. When I started with Terminix, I paid $30 for bi-monthly. Now we're up to 70-something.

I was terrified when we discovered rodents in our home — my heart dropped and the anxiety hit hard. Wayne, our Terminix representative in Georgia, showed up quickly and completely changed the tone of the situation. He explained everything with patience and detail, helped us understand what was happening, and laid out a clear plan. His professionalism and deep knowledge made us feel safe and reassured. By the time he left, we felt informed, calm, and confident that we were in good hands.

Though we terminated our service 3 weeks before we sold the house, Terminix did an application after the new owners moved in and billed us for it. Then sent a past due notice when we did not pay. The issue is you speak to help desks at the national level and can not get directly to the branch level. The right hand doesn’t know what the left hand is doing. Recommend using a local service.

Do not waste your money, time, or peace of mind with Terminix. I hired Terminix after discovering subterranean termites at my home. During the initial assessment, the representative was professional and appeared knowledgeable. He showed me where holes would be drilled around the property to inject treatment into the soil and explained that Terminix would follow up every few months. Based on those assurances, I signed the contract.

Buyer Beware in Indiana! We were completely happy with the Terminix service we had in California but here in Indiana it was terrible. They had to come out twice the first time and still didn't do everything they said they would. And when I called to cancel they were telling me that I have to pay the full contract even though I have already made some payments so they are overcharging me also. So I told them that I would pay $1.00 a month. Too bad we live in an HOA and share our experiences with the other residents so Terminix is missing out on a huge market.

Our latest month’s bill was $178. I called to cancel and was suddenly offered the same service for $78 with no future increases. The representative commented that she wished we would have called sooner as we would’ve spent less money. She told us that the “plan” we were on had annual increases. When we first started with Terminix, 23 years ago, we were never told there were different ‘plans’. We have been retired almost 10 years and I did call 5 years ago to see if there was a senior discount. I was told that there was only one standard rate. I asked to speak to their complaint department. I was informed there was no complaint department. The dishonesty and price gouging are appalling.

I am extremely disappointed with my experience with Terminix. I was misled about the type of service I would be receiving, and what was presented to me verbally did not match what was actually provided. After realizing the service was not what I agreed to, I attempted to cancel — only to be told that the service had already been financed and that I was responsible for payment, even though the charge had already been applied without my full understanding or consent.

Terminix is doing a good job. They do the scheduling for us. They're also efficient and polite. They know we've got dogs, so they'll come and let us know they're there, and then they do their deal, and then they make sure the gates are closed, and then they go. We're satisfied with Terminix.

DO NOT USE TERMINIX! I can't make this stuff up. If I could give them a -10 I absolutely would. Do not waste your time! I'm definitely taking my business to ORKIN! Terminix canceled so many appointments after I've made accommodations and made myself available for the ridiculous 8am - 4pm window that they constantly give. Most times they just don't show! They don't notify me they're not coming or anything. They just simply don't show!

Scheduled an appointment with a live agent. Received a confirmation email on the day the appointment was made. Made arrangements to have someone let them in as I was away. Paid this person to travel to my seasonal home and wait for their arrival. This person received a phone call the day prior to confirming the appointment. After waiting the two hour time frame given, a phone call to Terminix was made only to be told that no appointment existed. Completely unprofessional and poorly run company. I should have read the reviews first and gone with another company. Whatever other consumer is reading my review and others, learn from our mistakes and use another company.

I contacted them because I needed termite treatment for two houses. Before signing anything, I clearly told the salesperson that I wanted service for both properties. He told me he could give me a discounted monthly price of $133 instead of $166, and based on that information, I agreed to move forward. When it was time to sign, he simply handed me an iPad and showed me where to sign. He never showed me the monthly payment amount on the contract, nor did he explain that the agreement would be financed through a third-party finance company. He also ran a credit check without making it clear that it would affect my credit score. I believed I would simply be paying the company directly each month. When I later received the bill, I discovered that the monthly payment was different from what I had been promised, and the payments were going to a finance company instead.

The techs from Terminix are nice and respectful. They're informative about things too and explain what they're doing or what they're looking for. So, I'm happy with that. I'm learning a little bit. I don't need Terminix for another year and I probably won't be continuing the services. But my experience with them was good. I got what I needed out of it.

Had an appointment and no one ended up coming to our house. I contacted them 2 times to see if a technician was scheduled to come out. Weirdly they told me he was on his way but no one showed and still haven’t heard from the company. Not sure this company exists!

I would give zero stars if it would let me. All we needed was help getting rid of raccoons in our attic space and close up the soffits where the raccoons had gained access. Instead we were convinced to purchase a new skirting. This is something we didn’t want but was made to believe we had to get in order to get rid of the raccoons. Then they price gouged us. The contractor they used to install the skirting doesn’t know his product. They’ve left gaps and there’s no way this will be keeping rodents out of the underbelly of our home. We’ve asked to speak with the branch manager and was told by our tech that it’s useless and he won’t help with anything. This is the worse experience I’ve ever had with any company and will never recommend them to anyone ever!

Francisco ** was our tech. We are dealing with rats due to our neighbor having a nasty house. He is the one that determined we have rats, but yet put us down for services for mice. He put 2 traps outside and told us he'd bring more, but never did. We did all the work on the inside ourselves; we used the expanding foam that's meant to deter rodents to fill in all the possible entry points just like he told us to. We're now seeing rats run right in front of us every day. I tried for 2 days to get ahold of him (he gave me his card and told me to call if we had any issues) and he didn't respond. Finally he came back out and the only thing he did was set one MOUSE trap under our kitchen sink, even after we told him that's not the problem area and after telling him it's rats not mice. He stood and argued with us for 10 minutes. We paid $250 for what???!!!

I had Terminix come out 2 months ago and treat for ticks. They were supposed to come back in 2 weeks for another treatment. This was supposed to be included in the original charge of $250! They never showed up! We called and they came out and they charged us $96 and then they also charged us an additional $54. This was supposed to be free visit! But no!!!!! We called and they would refund the $.. We cancelled!!!!!

Worst experience ever. After being paying for 5 years, my house is infested. They took 2 weeks to answer the phone and when they came just said that it wasn’t cover.

One of their employees sold me a contract for rat exclusion and dry wood termite (about $3600) when I actually do not need any of those services, confirmed by Orkin, He showed me pictures from another customer, when didn't even walk through my attic. What a scam artist, taking advantage of vulnerable people! I am curious what the employee who was scheduled to do the treatment was going to do, being an accomplice in this whole scenario. Besides the anxiety and aggravation created (I should receive compensation for), they won't return my payment before 14 days at least, "their cancellation policy"! Should have been immediate reimbursement in such circumstances.

Terminix came and did the quarterly service. It's always the same person. Once or twice I reached out to the company, and that was easy to do. I usually call by phone. I've been with Terminix about five years now, and I'm happy with the service. I'd recommend it.

On the evening of June 24th, just after 7:00 PM, a salesperson from TERMINIX ambushed me to sell me a service that supposedly had an initial cost of over $200 and a monthly fee of $99. I was polite and explained that I usually handled my own pest control; however, I was looking for a company to get rid of all the crickets in my backyard—including a small mound that was full of spiders—and to treat the interior of the house to ensure there were no scorpions (I had already found one and showed them a photo).

TERRIBLE!! Never called and decided on their own to come tomorrow. I'm in arizona, Ranch in California. My property is secured with alarms and the persons who where waiting for Terminix had to leave. I paid these people to wait for Terminix. My property is now without security because they do no know the codes.

I'm a service-connected veteran refinancing my mortgage. Due to it being a VA loan, I was calling around to get prices. Terminix call center stated their VA termite inspections ran between $50 - $300, depending on the size of my home, and since my condo is 1000 sf, stated it would roughly be in the $50-100 range, and scheduled me an appt. Well, the tech showed up expecting to do a termite treatment because the call center only told him "termites" at my home, so had to explain to him, again, it's just the VA inspection for a refinance (assuming the price that was quoted was what I would be paying). The tech did the inspection, took maybe about 10 minutes, then said it was $500.

Had a dead squirrel in our attic and our technician was EXCELLENT! He went well above and beyond the norm. His work ethic was great, very knowledgeable and respectful. He returned every day to make sure we were okay, helped tremendously with the horrid smell from the dead squirrel. Very nice man who I think deserves a huge raise! He knows his stuff that’s for sure! Highly recommended!

Worse company ever! If I could give it 0 stars 👎🏼. Terminix gave me false information on a recorded line and sign someone else’s signature on paperwork saying I sign it. Forging a signature is illegal and lied about what services they provide and what I paid for. Will never do business with them ever again.

The technician, Michael, is excellent. He's always very helpful, kind and considerate of my property and what's going on. He tells me things that I can improve on and help the situation all the time. I'm very happy with the product and what it does. However, I've been doing Terminix for a few years now, and they keep raising their rates. Somebody bought them out and they decided to raise it then. Now they just raised it again. Sooner or later, I'm going to go elsewhere. We've already had people in the neighborhood that have gone elsewhere.

I've been with Terminix for a month. I looked up pest control and they were the first one that popped up. The price is fair and setting up everything was simple. They have come out twice. They talked to us as they went through everything.

During the initial phone call, I told of my previous experience and that I needed treatment under the house, on the lawn, and in the mulch around the house. I was charged for the initial treatment. When the tech came, he would not do anything except a perimeter treatment, which had failed in the past. Now I get told that there's a 60-day period for cancellation, and that will cost me another $140. Unscrupulous company!

Do not deal with TERMINIX!!! Worst company ever!! Shady sales reps come to your house ask for a check to spray your house not letting you know once they have your bank account!! They will take money out of your account every month and good luck trying to deal with them to get it back!!! Plus their treatment didn’t do hardly anything at all!! #TERMINIX #ShadyBusiness #liars #unprofessional

I hired Terminix to address an animal intrusion issue involving burrows that appeared to connect to my crawl space. Over the course of this project, I paid nearly $6,000 with the expectation that exclusion work would be performed and that the problem would be resolved. Unfortunately, after months of effort, I still had active ground squirrel activity on my property and continued concerns about access to my crawl space. In the end, Terminix informed me that they were unable to solve the problem and agreed to issue a full refund.

The worst communication and customer service. I was charged for a service I never received.

I called Terminix because I was told they are the only ones certified for bedbugs. Service friendly and professional, however I was led to believe one treatment was only $128 and then I get a bill for $1,500.

I’ve been a Terminix customer for years, but my most recent experience has been extremely disappointing. I was billed for a service allegedly performed on May 11, yet I have serious concerns that anyone from Terminix ever came to my property. I have eight outdoor security cameras covering my home, and not a single camera captured a Terminix technician arriving, servicing the property, or leaving that day. There was also no service report left on my door, which has always been standard practice. I live in a gated community, and there was no phone call, text message, or request for a gate code before, during, or after the supposed visit.

I got screamed at by Shannon for no reason, she was super rude then told me not to get upset when I gave her back her energy because she was so out of pocket. I don't appreciate being gaslit. People just never showed for appointments. Barry promised to help me with something so they could encapsulate my crawlspace but ghosted me last minute. They were rude and Angel took a glue trap with a dead mouse in it, crushed it and left it on my kitchen counter. All I received were apologies. I was in a bind, I have a weak immunity so I was worried about hanta virus and they just skipped spots and did weird things. Took advantage and more. I did get a lot of worries but they were never clear on appointments and follow-ups.

After many years of service and many thousands of dollars spent with Terminix, they have ended the relationship with total dishonest representatives. The pest guy came out and claimed to see some mice and termite activity in a utility room off of the garage. This room is almost 70 years old and has had many projects involving sawdust, greasy tools, cleaners and solvents. There is some sawdust as well as a rotten baseboard at this point. However, the 2 photos that he provided show No signs of any infestation.

It started out ok -- the inspector found various places in the attic where the squirrels could be getting in in December. Soon after, a technician came out and blocked those entry points and installed a one-way gate. However, the squirrels found new ways in this spring and Terminix was largely unresponsive. I have been trying to get someone to come out to the property to deal with three new LARGE holes the squirrels have opened in my eaves/attic dormers since April and have been stood up 3 times. I call and set appointments, the appointments get moved (without informing me), and then no one shows up and the only person who answers the phone has no idea what is going on. It is now June and I still have not been able meet with someone on my property, and I have taken off 9 hours of work to get absolutely nothing done about this issue.

Had to contact them repeatedly to even get an appointment, and when I finally got one they made it for the wrong address. Not even the right province.

First time homeowner dealing with mice infestation. I saw droppings and heard noises in my ceiling. I contacted Terminix 'cause I looked at their self-proclaimed high rating. I called and gave detailed information on the problem I was dealing with, and when the tech showed up he said there were no notes, I had to explain it again. He then proceeded to set up glue and contain traps very sparingly, he focused more on general pest control and not the rodent infestation. A month later there is still signs of rodent activity. I feel the techs do not know enough or just don't care enough about the client's need to stop the rodent infestation. This is an extremely serious problem that's why we hire professionals to do it.