Terminix

I live in a housing development and I've been having to fight roaches. I've been wanting the stuff kept out because I don't want them. The new guy put quite a bit of bait up on the top of my cabinet. He put it around my ice box and in my bathroom. He told me, "You think it's going to be worse because you're going to see more for the first few days." Sure enough, I did. But they then fizzled out. I told him the other day on the phone, "The bait you put out, they didn't eat all of it." He said they won't eat it and that he'd put some more bait out for me and that's what he's supposed to do today. I want some bait left out at all times. We haven't been seeing any roaches. I was really pleased with this guy. He acts like he cared and he understood and I felt like I got my money's worth. My only thing with Terminix was I recommended them to my son and they gave him a lot higher price than what I'm paying. He called in and it was way over $100.

The house next door to me was abandoned for a while, and not long after that, I started seeing roaches. I was with another company before and I didn't think they were doing a very adequate job. It seemed to me that the problem was coming from outside. I called Terminix and they sent somebody. He did more work on the outside and he did a great job. I haven't had any real pest activity. Once, I had carpenter ants, but the guy from Terminix discovered where they were nesting outside and took care of it.

We have not had the spiders. We still get wasps and ladybugs, so we have to have someone come. They came out and took care of the wasps. That was before we had the attic done. But we have an invasion of ladybugs once a year. Everybody in the Northeast has some. And nothing seems to get rid of them. They live in the walls, and they come out when it’s very hot, except some of them come inside. So, I can vacuum and 20 minutes later, I need to vacuum them up again. It’s a nuisance. But it's only for a certain time of the year. We have mice, which Terminix has given us stuff to deal with that. The ant stuff, they give us when we do get ants. And they have given us certain products to put around that is safe for the pets. And they seemed to work.

Last year was the only that we didn't have any luck with anything no matter what we put. It was just one of those years. But mostly, the house being so old, we need to have the house sprayed for termites. And the house is still standing. So, it must be doing a good job. I'd recommend Terminix to a friend because they are accessible. They get back to me right away. They do a good job, thorough, don't destroy anything in the garden and very old-fashioned good manners.

Then I had to get rid of a rodent the last time myself after Scotty was here. He didn't set a trap for it. But I think it's gone now. It would be interesting if the technicians and the scheduling staff got a little bit more coordinated. Sometimes, they send one thing, and then something else comes up when the technician comes up. That's my only concern. However, when they do the things that they're supposed to do, it works really great. I'd still recommend Terminix. But there are still things to improve.

The quarterly visits seem to be working well. We live out in the country and we have mega amounts of pests that they have under control now. We had added on to our house and we're having stinging scorpions all over the place for a while. Terminix came back and re-treated and helped us get to the point where we could live here without running into scorpions. We also have a commercial account and at this time, it's working fine too. There have been problems over time, but this particular technician calls and we set a time because we don't live at our shop. Through this year, we've only been there one day a week. That's been good that he knows to call.

I stopped the annual termite inspection because that guy kept saying he had been there and he never met me. He did the last one but by then, I was through with them. I didn't think it was thorough. The annual inspections are certainly not very thorough compared to what they used to be when they came and looked at different things. Now, they just kind of walk around and say, "Yeah, it's fine." It has offended my sensibilities to be charged that much money and have that little time or the couple of times when I think they didn't even come at all, or they drove by the house and couldn't get in.

I then follow up with a call to Edgar (Valencia ca office). He confirms date and will inform Tim (service manager) and the tech as well and I'll get a call. I wait. I follow up with a  call on Wed to Tim (service manager) directly leave vm. I wait. And here we are at Friday. So I call the call center & am told it's NOT scheduled for Saturday but TODAY. No tech named or phone# to follow up with.  Why am I working harder to get them to service me, a service I PAY, for when they are not trying to even keep me as a customer much less service me as CONTRACTED? Btw, I use them for not only this apt building but my residence and other rental properties. But apparently, I must not generate enough business for them to care? So if you're considering Terminix, ask yourself- is this the experience you want? Because it's obvious it's the experience you WILL get.

Original Review: I have been using this company for a few months now and have had nothing but issues. First I had them deal with my ants issue, which they were able to resolve but they kept coming back without being scheduled, and would come without even calling me. Then the ants came back. And honestly they didn't do a great job at dealing with my mosquito problem.

Then I made the worse decision and called them for my mice problem. Then they said I had to close up my holes and wanted to charge over $2k for this. But they phrased it in a way that was very confusing. So I promptly called and canceled this service before the 3 days were up. HOWEVER, they also for some reason added termites to a separate agreement, because the agent decided that this house was "prone" to termites which doesn't even seem to be true. Then before I could even get a chance to cancel this they came the very next day.

So now I tried to cancel and they said they would charge me the remaining balance due which was not even explained to me. I had to call 4 times to even get to a manager who told me since I signed some contract they can't waive the balance "due" despite me never even wanting this service to begin with! I see the contract but it also says I could cancel in 3 days which I did with the mice but they came the very next day again without notice. Total predatory business practices. Once I can cancel this service without it costing me too much financially I will be doing so and never dealing with Terminix again.