Terminix Reviews

Jeffrey, the friendly tech from Terminix, came out on Thursday, January 23rd of this year and did a yearly inspection. He came to my house while I was at work and didn’t need to come inside because he was just checking the bait stations outside my house. I got a text or a phone call from someone that I didn't recognize the very next week saying that as part of my contract, they would do an additional free inspection and they asked me when I wanted to set that up. But I didn't set it up so, I don't know if I missed out on that or not. The January 23rd scheduling was the third time it has been scheduled because he called me about three weeks earlier to schedule a time to come out. And the only reason why he did not is because the latches on my fences had rusted and I couldn't even get my fences open. I told him I needed some time to get them fixed so he would be able to go through my backyard. Then, it snowed and there were other things too.

I've never seen termites. But the wonderful advice of my always smart parents was I need to have my house checked for termites every year. My parents recommended Terminix because they have a service with them and from past experiences, every time I don't listen to my parents and I do my own thing, it is a disaster. So, I said I would get Terminix. I haven't seen a change one way or another because I've not seen termites yet but that's one of those things where I want to be proactive.

I still get a few spiders, but we don't have a lot of pests in the house. If it gets really dry out, we may get a roach or two to come in, trying to search for water. That's normal because they can't find water outside during drought conditions. We had that happen this past summer. We went five weeks without rain, and that was very dry but there was just one or two pests. I talked to him about it, and he said that they were coming into the house to look for water. He does actively spray for them.

As far as customer service with Terminix, I never know if I'm going local or national when I call their number. A couple of times, I may have had a little bit of a wait to get somebody on the phone but that's not normal. Most of the time, I can get somebody on the phone and they're very nice. They take care of whatever concerns I have. Mostly, it's billing stuff.

Their price, like everything else, goes up. I guess it's reasonable for what they do. The last time, they finally put in bait stations and gave me a discounted price for doing that and reduced my annual payment. The only thing is my payment is not due until April, but I got a bill and they said to pay immediately. Also, their website can be updated. It’s a mess. A lot of times, I cannot find the reports. They're not posted or I can't even find a bill. So, I usually have to call Terminix because they give you a reduced price if you pay all four pest control services at once. You can never do that online. You cannot find where that reduced price is, and I always have to call them and ask them about it. They need to update their website.

A couple of years ago when we were building an addition to our house, they sent one of their techs out and he claimed that I had black mold and all kinds of other stuff under my crawlspace of the old part of the house. Then he gave me an outrageous quote of about $8,000 to take care of it. So, I called Terminix and they sent somebody else out. They found no evidence of that and said it was one of the cleanest ones they’d seen. I told the tech about it and he said, “Yes. We've had several complaints about that guy. I'm going to report him.” I guess he did because I never saw him again, and I never had another problem with them. I was very irate about that though. I was almost ready to change my service to someone else.

The price has been going up. We pay over 1,000 'cause we have three Terminix services for which we pay separately and we also pay a renewal fee. We pay a lot and it's higher than if I go with a local company. Also, when I go online, it shows two properties but we only have one property. I have to click on each one to see which service is associated with that property. I don't understand why it's not under just one property.

But Terminix makes a huge difference that's why we keep paying to have the service. Where I live has a tropical climate, and we have lots of bugs. With the Terminix service, there's hardly any bugs, centipedes, and roaches that crawl all over the place. It's really helped. I have recommended friends to Terminix, and three people have taken them. Recently, someone called me to try to get me to pre-pay and save tons of money. I mentioned to her that I recommended a friend, and I gave her the name. She said they'd give me a $50 credit but I don't know how I got that credit.

I had Terminix come out and do a termite inspection and they were doing one every year, and you get some sort of guarantee against termites by doing it. I used to sell real estate and it's important to have regular termite inspection because if you get termites, somebody would be responsible. I had trouble with wasps making mess on my front door. I called them and got a pest control thing. I occasionally get mice and I put these traps out and I got them. Five years ago, I got mice I couldn't get rid of, and had a mouse nest in my attic. That cost me a small fortune. They gave me a loan at 15% or some high rate. I paid off the loan and I'm not sure whether I paid extra money or not, but I did not like the way that was handled.

I've had a couple of times when they wanna come out and do an inspection, and would try to find something more to sell me. I have one time somebody did an inspection and they told me I needed to have the little termite things in my yard less than a year before. I've already got them and I paid them for it. So, some of them are honest and some of them are not. Other than that, Terminix is a name I trust. They have been around for a long time. They got some good people and some bad people, which happens with anybody.

I've also got a contract with Terminix at my mother's house, and there's another gentleman who comes out. She had a mice problem. As soon as we get rid of the mice, they come right back. And then in the springtime, we started seeing ants. The young man who came out to do that was really good, too. He called the day before to let us know when he was coming out. I asked him if anyone needed to be home and he said no for this particular treatment because it was outside where they do whatever they do. He was professional.

I've been with Terminix for about nine years and when I first started with them, it was a little pricey but now that I've been with them so long, it's much more affordable. I break it into payments in order to have it paid for so they can come out and do the treatment. They're willing to work with you and make the price affordable so that you can afford the various treatments. So far, all the guys that have been coming out lately have been number 10s. I have no complaints. Terminix does an excellent job. The technicians that come out are very nice, very friendly, and very knowledgeable. I'd tell others to give the company a chance. They will be surprised that the treatment that they use works. We don't see any termites. The mice were gone. The ants never showed up.

Days later: NOTHING. Called again, spoke with "Esther". Told me that there was NO APPOINTMENT made, but she stated the same assurances that the previous 2 phone reps made. Am currently waiting. I understand that there may be employee shortages or issues, but if so, TELL YOUR CUSTOMER and don't leave them hanging. I'm now regretting my choice to go with Terminix.

When scheduling my service calls, the technician usually reaches out a couple of days in advance to confirm the timing. This arrangement has always worked well for me, accommodating my schedule. Moreover, if I'm unavailable, I just message him to reschedule for a more convenient time.

As for the actual pest control, I am thoroughly pleased as I've rarely had to request additional visits outside the routine checks over the years. Overall, the quality of work is, without a doubt, excellent.