Terminix

We have Terminix scheduled to come four times a year. They're very friendly and thorough. We had them also do some insulation and getting rid of some bugs in the attic and they did a beautiful job. They did the complete cleaning. We live in a house that is 250 years old, so there's a part of the attic that was not properly insulated in the north wing of the house. So, we had them go up and clean it out, sanitize it, spray, and insulate. We're very pleased with what they did. We continue to keep them as long as they do the job.

I've been a Terminix customer for 30 years and the quarterly technicians have mostly been great. I really like the ones right now. My home Terminix person calls me, comes, does her job, and always asks me if I need anything extra. She seems thorough and has been consistent. It seems like I had a lot of different people for a while that it's so much better when it's consistent.

I got bids from a few, and Terminix was similar price range but has the name brand recognition. So I went ahead with them because it wasn't different cost-wise. I scheduled an appointment on the online portal, which Terminix cancelled and never filled. But the time before that, we had somebody come out and spray. She looked around the property, did some spraying inside. They asked me what I wanted to have sprayed. And then it was rainy that day so she said she would do the outside, but it probably would not be super effective. We chatted a bit. And that was pretty much it. It seemed good.

The trouble I have that Terminix is taking care of is ants. They have traps inside and they also do an outside thing. Our most recent experience was in December. The only thing I am dissatisfied with is the technicians only did the outside thing and didn't come inside to check the traps. They said it was because of COVID. I started seeing ants inside after the technicians had been out. They sent somebody else out again because the first guy refused to come in. The second guy came out and he did a really thorough thing. He told me the first guy shouldn't have refused to come in.

Our technician is a friendly, cool and laid-back guy. We have a good time talking every time he comes out and he always gives us exactly what we need. He told us how we can work with them to get rid of our main problem, which are rats. He had a guy come out already and told us what it will cost to get the house sealed off and let us know there's a 100% guarantee of getting rid of them. So, as soon as I get that money, it’s gonna happen quick. Everything else has been taken care of just fine, so I’m confident with Terminix. Everything that’s being used is working and everything's under control. There haven’t been any bug issues. I'm satisfied as I can be with the service. I usually use the website to schedule a follow-up but I’ve got my technician’s personal number. I could call him and I’ve got him on my Xbox friend list, too. I could ask him if he could make it out.

I was calling Terminix because I was having some issues, and nobody called me back a couple of times. So, I canceled. They came out for the initial service. Then I had seen some spiders and some other things that I didn't recognize. I had called around midnight and they said, “The representative will call you back the next day. He can come out the following day.” But he would call me and schedule and nobody called. I called a couple of days after that. They said they would give them the message and have someone call me back. Nobody called me back. The initial service was good, but the follow up sucked.

Have trouble with ants and always look forward to a visit from their techs. Very effective, professional and friendly. Always recommend them to my friends and family. This is a great company with effective products.

We've been using Terminix for years and they're dependable. They come and we have them spray for the pest control every three months. Then we have the termite inspection done once a year. Our tech is retiring by the end of this year and I don't know how it'll be after he leaves. He’d be here every three months like he said and he sprayed pretty thoroughly. We have a storage room that he sprays in, too. He does a good jo and I'm sure when we get somebody new they'll do a great job, too.

Technicians come out to service for rodents and pests every once in a while and they are quite professional. Sometimes we see some pests fairly frequently. When this happens, we call back and ask for somebody to come back out again. I'm on Hawaii Island and I always receive Terminix emails for all sorts of information stating the services they offer. For instance, there was gutter cleaning. But when I called Terminix about that extra service, they said it was not available on the island. Terminix offers nationwide service but it sounds like there's a much narrower suite of services available here. Other than that, everything else is fine.

Terminix came by pretty much a little early, and did what they needed to do and left. We had some ants going on in the kitchen. So, they came in and took care of the ants. So far, so good. We have them out every other month as the standard routine, but with our service plan, if we see something, they come out at no additional charge as part of the package. I’m very satisfied. The technician does a great job and knows what he’s doing.