Terminix

The trouble I have that Terminix is taking care of is ants. They have traps inside and they also do an outside thing. Our most recent experience was in December. The only thing I am dissatisfied with is the technicians only did the outside thing and didn't come inside to check the traps. They said it was because of COVID. I started seeing ants inside after the technicians had been out. They sent somebody else out again because the first guy refused to come in. The second guy came out and he did a really thorough thing. He told me the first guy shouldn't have refused to come in.

Our technician is a friendly, cool and laid-back guy. We have a good time talking every time he comes out and he always gives us exactly what we need. He told us how we can work with them to get rid of our main problem, which are rats. He had a guy come out already and told us what it will cost to get the house sealed off and let us know there's a 100% guarantee of getting rid of them. So, as soon as I get that money, it’s gonna happen quick. Everything else has been taken care of just fine, so I’m confident with Terminix. Everything that’s being used is working and everything's under control. There haven’t been any bug issues. I'm satisfied as I can be with the service. I usually use the website to schedule a follow-up but I’ve got my technician’s personal number. I could call him and I’ve got him on my Xbox friend list, too. I could ask him if he could make it out.

Terminix keeps calling me. They keep on telling me to do it whenever it's due. For this most recent one, I saw something that looked like what would have been mouse droppings and said, “Somebody better come out and look.” They didn't find anything, but they did what the job was. Somebody came and worked outside. The last one also involved somebody coming into the house. They have all been excellent through the years. I have been very pleased with them. The only thing I'm not pleased with is they used to leave me a piece of paper that gave a report, and now it all comes out online. But even in the pandemic, they wore masks and changed their shoes. I can open the door and go in another direction so I'm not near them.

When I started the contract with Terminix, the technician came in and they were helpful. I was following the guy around. He was probably getting a little frustrated with me because I kept asking questions. Then I finally left him alone and let him do his job. I was offered the attic insulation and they came up with some numbers. We spoke about that. They did a good job and I’m happy with them.

I had used another company and was not happy with them so I switched to Terminix. This is my first appointment and everything has been fine. Scheduling my service was fine except that what the people on the phone promise you and what they say isn't all what the technician is capable of doing. The did a lot. But when I spoke to him about certain things, he said, "I know they promise you all kinds of things but those things don't exist. We're in California. We have laws. We can't use those kind of chemicals." It was something about rats. He said he's not allowed to put out poison for rats because it's illegal in California. They knew I was in California when I spoke to them.

Please avoid Terminix, I surprised this company is still in business. The branch in Gaithersburg Maryland scammed me by alleging that there were mice in our house and charged us over $1100 to exterminate the mouse. When I found we were covered under our home warranty, I asked to be taken out of the contract and disputed the bill. They found my American Express card from an old transaction and charged the disputed bill to that account. This criminal act in the age of the Covid 19 pandemic was traumatizing. Terminix agreed to refund me the money save for $200 but the manager reneged on that settlement and gave me much less. I have since found out that Terminix has a horrible reputation. It is my goal to ensure that no one goes through the hell that My family went through in the hands of Terminix. Do not use them!

Be careful, Terminix will overcharge you and without telling you!!! I was called before the last service, I told them their service was not needed anymore. The customer service told me I will be charged if I wanted to cancel the service, in 10 seconds, she told me the service was already billed previously, they will not charge me anymore with the last service. I let them come to my house for the last service. In few days, I saw they charged me for $157 on my credit card on their file. I contacted them, they never got back to me. Shame on you Terminix!!!

They are responsive to needs and concerns. Timely service. Listen to customers' concerns. Explain treatment thoroughly. Effective treatment. Have variety of services to fit almost every need. We use three of their services and are happy.

I have Terminix provide routine pest service to my home, including crawl space. On one of the visits they pointed out some minor water marks on the structure. Would be a good idea to encapsulate. I had been thinking about that already, though there was not extensive damage; wanted to catch it before it did any damage. Was told by the sales team that they will complete the work for X dollars. They asked if I wanted them to take lead on any necessary electrical work. I say Yes, since they know what is required.

Every three months, technicians show up and that's fine. They came recently and sprayed the outside around the house. But if we need additional service, it’s a little difficult to schedule for service. In the beginning, technicians had to come out more often than every three months and then with certain seasons too because there may be more with the bugs coming out.