Terminix

We have had very good monthly service from Terminix for several years now. We changed from another provider when we moved, and are more satisfied. The inspector never fails to call us before he comes out and always leaves a report. When we had trouble with carpenter ants, they quickly identified the source of the colony and the queens (unusual being more than one) and wiped it out quickly. We have never had another problem. I have found the inspectors to be very professional and friendly, and they are great at answering any questions I might have. We are very pleased with this service.

I asked Terminix to provide a quote for my older home. In fact I asked several companies to come and quote. When Jon B. got there he was very friendly and professional. He educated me all along the process. The house had low crawlspace but he put on his jumpsuit and with flashlight in hand crawled under there and made a complete inspection, taking pictures along the way. I felt like he done a great inspection. As a side note, one of the other companies came but the inspector was too big to do the inspection. Another company didn’t show up for their appointment. Jon inspected the interior and then sit down and drew out the house and added his photos. In the end I had a quote and even though the price was a little higher, I went with Terminix mainly due to the excellent service and employee. A year later I am still satisfied with them.

My house was treated for wood boring beetles starting in 2003 by Terminix. In 2014, an area had to be treated again and wood damage had occurred. Wood Boring inspect damaged is not guaranteed by Terminix which I understood from the original contract. A few months ago, I asked terminix if that damaged needed to be repaired before I could get a clear termite letter when I sale my house in a couple years. Josh ** which I believe to be a supervisor came out to my house and went under there, and looked at the damaged. He gave me very good advice that I should replace the 12 feet of Joist that are showing wood damaged.

We have used Terminix for bug treatment for many years. Terminix seems to have a lot of technician changes; it’s hard to expect the same technician for a long time. Each technician gives a different level of service. One technician that stood out from the rest - Crystal ** whose territory is in Webster, Texas. She has set a new standard for the rest to follow. Actually, from our experience over the years, no other technician can ever match her level.

A few years back a visiting friend brought (gulp!) bed bugs into my home. I was unaware that this friend had them until it was too late. We purchased commercial sprays and discarded all of our furniture (probably over the top...) but I wanted to be sure we had eradicated all of them. I called Terminix to inspect afterward for peace of mind. The technician came to my home, but after a thorough inspection told me that he felt we had eliminated them. He did not charge me a single cent and gave me peace of mind so I could sleep again. A few months following we had to move (not because of the bed bugs). I wanted to be sure that the house we were moving to was "bed bug free" after what we had just been through. Again, the technician came to our new home, completed a thorough inspection, gave me peace of mind, and charged me nothing. I promised that I would always keep Terminix in mind for any future services. I upheld that promise!

They have the worst customer service ever. Everything seemed very easy when we made the payment for termite treatment. The technician (Michael **) refused to spray my house inside, that’s where we saw the termites and the reason we decide to call this company. He was rude and his answer when I told him I was going to ask for a refund was “We’re not losing anything but just a client”... Haha, crazy. I made 3 appts in 3 weeks, and he refused to do it. He said he would only do it if he sees the termites himself, despite he could see all the damages... I was charged 1,400 dollars. Every time I had to call them I would stay on the line for 1h on hold. Definitely avoid this scammers.

We have been a Terminix-LaPlace customer from the time we poured our slab 35+ years ago. We are just finding out (March 2020) that they have been taking our money (approx. $8,000+ over that time) and had not performed ANY of the services they say they provide. Traps are supposed to be place by bath tubs to check for termites and we have NO TRAPS. Drill holes are supposed to be in concrete slab areas (driveway, porches, patio) and we have NO DRILL HOLES. We have lots of concrete areas that they could not treat without drill holes. Failed at checking inside of home for years.

I contacted Terminix to resolve some bee and bug problems I had around my house. After the first treatment it was obvious it did not work as the problem persisted. When I reached out to Terminix I was told that they would not honor their guarantee. I could not be more dissatisfied with their service, if they would of offered me a refund I would of moved on but now they have the nerve to offer this guarantee and not honor it. Very shameful and disgraceful.

On Tuesday, June 2, 2020 I had Scott come and inspect my home and exterior for termites. He was very thorough. His State of Florida ID # was on his card! He gave me a tri-fold brochure with three estimates for protection against subterranean termites. I had two more companies coming to do the same. Who would not get more estimates? Well, the next inspector gave me three estimates also; one of the estimates included dry wood termite protection.

After a few missed appointments when tech did not shown up and tons of spiders, scorpions around my house I decided not to go with poor Pest control and keep only termite protection. Terminix never responded to my written complains I sent and never return my calls in waiting line when I left my number to call me back. I feel like I was paying for nothing when agreed for Termite + Pest bundle. Now, I can't contact them to cancel useless Pest part of the agreement. Instead I am receiving emails and statements to pay renewal or they will report and negatively affect my credit history. I am desperate to contact them and cancel part of their service. Neither I am willing to pay for job they did not do well. I am glad they now have another poor deserved review from real customer. What customer service they are?