These people are the best from the office staff to the techs. They are prompt and know their stuff. Very helpful. They noticed a frozen pipe leak while they were doing their regular service. We were out of town and they left us a message. Since it was on the side of the house, who knows how long it would have taken us to see it. They saved us a big problem and a big bill.
Terminix has always been professional. They always tell me of the service ahead of time so I'm never surprised. Our usual technician, Manny, is fabulous. He is the best. The technician before him was also magnificent.
Your service and your staff are excellent. You come timely if I see any little creatures (ants) in my home. I love Terminix!
We have problems with termites in our neighborhood and Terminix had a special, so I called them and they came out. We did some treatment outside, as well as inside the house, and I'm very happy with the service that I got and the people that came because they seemed to be really knowledgeable. If I had a question, they'd have the answers. They were very friendly and professional too.
I had a lot of mosquitoes, ants, and bugs, so I called Terminix. They were really good at scheduling the service. There is a regular man that calls me when it's time for my next service and he gets everything all squared away. The technician is very friendly, polite, and courteous. I'd mention some things and he goes in and corrects the problem, and he takes really good care of me. Bug-wise, our service with Terminix has really done a lot. I haven't seen any water roaches in the backyard.
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Terminix was good. They came out with a plan for me and did what they were supposed to do. My routine spray guy is efficient. I haven't seen any pest since my home service so it's been excellent. I'm just waiting to hear back about the service that they were offering and I asked them for a quote. They never got back to me about the quote, but besides that, that was cool.
Terminix comes out four times a year for my routine service. Scheduling this is easy. Pest activity has been minimal since using the company. The technicians are really good and I had good luck with them, that’s why I stay with them.
The Terminix personnel, as always, were very respectful when they came out recently. This time, we called in because we had a roach problem and we're happy with the service. They're very flexible when scheduling our service and the technicians have been good. We also did the mosquito service. We have had a lot of improvement on the roaches. However, we still have a little bit of an issue with the mosquitoes, but we're going to get that under control.
Terminix always does a good job with my place. The times that I've had infestation in which every year changes to spiders, or ants, they come over. I'd call them when it's a major problem then they come back and take care of business. They have their own schedule and there's no problem to accommodate those things. They would say that this is the day they can come and I'd change if I need to. The technicians were friendly and good. I was used to a guy for over a couple years and apparently, they’ve been having some changes of personnel lately, so it's not the same guy that is coming over. I've had three new guys in the last three visits. In general, they try to be thorough and they're pretty prompt to take care of the things you ask them for so I never had any issue and I would recommend them to somebody else. We got less bugs since having them.
Terminix schedules my routine monthly service, but we've never had a problem switching times. The technicians that have come are polite, professional and sensitive to our needs. Since using Terminix, the only pest or insects we've seen are the dead ones trying to get in.
I have a really small house. The only places that Terminix sprays are the outside and the basement door. They spray around the refrigerator, stove, and under the sink if I ask them to do that. They came an extra time last month and so I didn’t think they needed to spray the inside again. I didn’t even know that they were coming until I happened to go online. It was on my email.
The guy from Terminix that came this last time has been here before. He started on one side of the house. I went and got my shoes and my coat on, and come back out, and he was gone. I don’t know what he actually did. I did see some white stuff like he sprayed it. I was going to call and ask him if he sprayed the back of my house because I have two tomato plants and a fungus plant that I eat. I hope he didn’t spray them. I wanted to go walk around with him because they mark some stuff they said they did and they didn’t do that. So I questioned that because they said they sprayed the bedroom. They never were in my bedroom. But overall, I would recommend to a friend.
Every three months, Terminix will come on site to spray my outside and the backyard. In terms of scheduling, I’m pretty okay because every time, they will call me and let me know what day and time they will come and make sure the fence has not been locked. And they don’t miss the service. Just only a few times, the guy missed it but they left me a voicemail to say reschedule. However their installers won’t come off-hours. Most of the time they come the daytime, so it’s difficult. But I know they come on site because I have a camera in the house, so I know they’re coming. So I know they’re doing something.
The only problem I have with them recently was the payment issue. They suddenly increased my payment without any notification. That really pissed me off because I expect if they increase any service charge, they should let the customer know about it when they’re going to. So I tried to call them to figure out the reason and it’s difficult to get into their customer service. Next time, maybe I will cancel it if they don’t make any adjustments.
We've been Terminix customers for almost 12 years and we've always been very pleased with them. Scheduling services has been very easy and they always arrive within the proximity of when they say they're going to. We have three different techs who come and they are all very personable especially Edgar who's great and truly trusting. They're also very accurate and we feel like they meet our individual needs. We have seven beehives for honey so we don't treat in certain areas and they work around those. They are always very understanding of that.
Now, we don't even notice the pest activity in our home. If they didn't call and remind me of a need for a scheduled appointment, I don't even think we would. There was one incident when we had some wasp and they came right out and took care of them. Compared to what my friends are dealing with in their homes, we've never had a problem. We highly recommend Terminix, especially Edgar.
I use Terminix for routine. They call me to let me know when they are coming, as well as inform me online. I have a large place, and there are these bugs crawling around. I don't want my cat to have lots of bugs to eat. The tech is a real nice guy and he took care of things appropriately. I have no complaints.
We've been a customer of Terminix for a year now. I had silverfish, ugly little bugs outside, and spiders. Their technician was really wonderful and since their service, I haven't seen any pest activity inside.
In our most recent experience with Terminix, they went around the house and checked everything and they listened to all of our concerns. They told us how we could do certain stuff to prevent things from entering the house. Our only grumble was the fact that they didn't do the attic when they said that they would. But the scheduling was really easy and the guy showed up when he was supposed to. We didn't have to wait around for him, so that was great. He was pleasant and he gave us lots of information. There's definitely been a decrease in pest activity ever since, but I need them to come back because it was two months ago that they were here and we're starting to see more spiders again. Once they come out again, that should make it even better. Definitely, I would recommend them.
I use Terminix for routine services and when I need them. The technicians I had have always been good and answered my questions. I'm happy with everything so far. The pest activity has been reduced since I used Terminix though but it was horrible so I moved.
We use Terminix for termite inspection and control. They came out recently and inspected the house for termites. It was a maintenance inspection to check if they've got to spray again. It's been pretty easy to schedule the service. They spray our house every month, and I don't have any termites after the service. However, my policy with them runs from December of one year to December of the next year, but they start to send me bills in August instead, and I get a bill every month from August. They tell me that my payments are due on August 27th, September 27th, and October 27th, when actually my payment is due in December. But other than that, Terminix has done a good job coming around.
Terminix is great. What we had were carpenter ants and mice and their technician comes quarterly. He's a very nice guy and he answers all my questions if I have any. He's also very efficient. I'm very satisfied with them.
Kevin, the young man from Terminix, came at the proper time that I was notified that he would be here. He’s always polite and very thorough. But I still keep having problem after problem with these roaches. They’re all in my kitchen cabinets. Everything I eat with, I have to wash. The last time he was here, he said he sprayed inside and outside really well. But when I go in my walk-in pantry at night to throw something in the garbage and turn the light on, the roaches are fleeing like crazy. And he even sprayed there the last time. They evidently need to strengthen their spray.
I’ve talked to the young man about it and he said it’s a problem everywhere in this area. There are ants, too, which are terrible. If the situation isn't any better, I'm gonna ask them to come every month and a half instead of every three months. For the money I’m paying, I’m not really happy that the roaches are not getting killed, though I have recommended Terminix to one other person recently who has started using them.
I had roaches, and the rep of Terminix came in and he did a fantastic job. In a few days, I quit seeing roaches and I haven't seen any since. I'm glad he showed up. I was at my wits’ end. I tried everything. And the rep of Terminix sprays and puts some stuff on my hinges, and it seemed like my problem went away. I'd definitely recommend them to anybody.
I use Terminix as needed. Recently, I had them take out squirrels in my house. Scheduling the appointment with them went fine. The technicians came in for a service call, and now I don't have squirrels in the house anymore. The Terminix techs didn't use any poisons, so I was impressed. I'd recommend them.
I have four houses that are under Terminix contracts, and they're all close together. Each house has a pest history. Most of the time, the techs come quarterly just for a routine, inside and outside preventative service. But we have a place down in Florida where we got their service for a specific issue. We had troubles with wasps that were keeping us from getting our air conditioning serviced. So, I had to have them come out and take care of the wasps. It was easy to get that service scheduled. The service happened the next day. They did it right way, and everything was fine. The latest service we had was not for wasps, but for mice. It was getting cold up in Ohio, and I started hearing sounds of mice scampering around in the garage and in the walls of the house. They put traps down and took care of that for me.
However, I had one problem with them. They have the option of getting an e-bill feature, where it's automatic withdrawal from your checking account. Normally, I would have expected the bill to come out within 30 days of when the payment was due, but they were taking out the payment within 60 plus days of when it was due. I said, "That's borrowing money for free, as far as I'm concerned." I talked to them first about it, and they told me that was their policy. So, I filed a complaint with the Consumer Affairs under the Ohio Attorney General, and these folks didn't get any satisfaction either from Terminix. So, I dropped that option altogether, and instead I have Terminix send me a bill, and I'd send them a check when it's due. Nevertheless, I would still recommend Terminix. That's the only problem I've had with them that I was a little upset with, and I've had them for a few years.
The Terminix guy came in, sprayed around and inside the house and was really courteous. It's a new service where they come out every 90 days. And they come out as needed if we see any insects in the house. Since the regularly scheduled routine visit, they’ve come out twice for problems that we’ve had. But they’ve really worked on trying to figure out where our insects are coming from and why they’re still in the house.
It's easy to schedule the service. I can send an email or make a phone call and they schedule me right away. As far as getting the techs out here, it doesn’t take much. Their techs are really nice, friendly and knowledgeable. If I have any questions regarding what's covered or not, or what I should do in an instance that I'm looking into something that's not covered, they help me out. We’ve had them out here quite a few times but only because we’re in a new subdivision and there’s still a lot of building going on. We found that we run into a lot of insects. But I don’t think that it’s anything that they’re doing wrong, I think it’s just the situation that we’re currently in.
Terminix comes out twice a year for one contract, once a year for the other. Scheduling the services was very easy. The pest activity has been well-controlled and the technicians had been very knowledgeable and communicative.
At the beginning of the summer I had horrible flying things in my kitchen and lots of them. I assumed they were termites so called Terminix to come in. They were actually flying ants but an inspection of my whole house showed I had a lot of different bugs. I signed a contract for four treatments. It was very expensive but I was of sound mind when I signed so can't blame them for that. The first treatment was thorough and no complaints. A couple of months later I saw that they had charged almost $300 on my credit card.
No one from Terminix had called to set up an appointment--they just zapped my card. I was furious that they took the money from my account but didn't schedule an appointment. I called them up and canceled my account with them and then started trying to get that amount taken off my credit card. It took over a month and they kept saying they would credit my account but never did. I finally had to call my bank to dispute the charge and even with the bank representative they said they would refund the charge until during one conversation where I was on the line, they suddenly out and out said no way were they crediting me.
Long story short, the bank went ahead and did credit my account and I guess Terminix has to prove to the bank that they did do a second service (they didn't) or some other reason that I shouldn't have received a credit back from them. I have never gone online to write a negative review about any company but I feel so strongly about this that I want people to be forewarned. I would suggest not doing business with Terminix because they are over-priced and I feel a little dicey to do business with.
I used Terminix in the past for termite infestation and all went well. That being said, last June I called them for service to spray for ants that had invaded my home and clearly stated that this was to be a one-time service. I distinctly told the representative that I don't do plans of any kind and they confirmed that the cost was a one-time thing. Well, here it is October and got billed for a quarterly service. I've called Terminix twice. The first time, the rep said I needed to talk with the cancellation department, transferred me over and I spent a half an hour on hold before hanging up. The second time I called, they told me once again that I had to talk with cancellation dept and said they were closed.
I told them that I don't even think anyone came out because I had been at work all day, my doors and gate to the back was locked and no note was left saying anyone had come by. The rep assured me that someone had because the service person inputted it into their system that he had come out and sprayed. Sprayed what? He couldn't get to anything to spray! The rep went on to say that my quarterly service bill was $129. Again, I said that I was not paying for a service I had not given authorization for nor seen. And again, I'm having to call back to speak with a non-existent cancellation department. This is ridiculous and fraudulent.
My recent routine service with Terminix was all right. It's very easy to schedule or reschedule a service call with them. The technician comes out, does his thing, gets it done, and then leaves. The situation with pest activity around our house is pleasant now since our service with Terminix. It was cool overall with them.
Terminix reps come and take care of all that's needed in a timely basis. They give me routine service and sometimes they need to do a little extra spraying or cleaning of webs and do a great job. Scheduling with them is very easy and the techs have all been really friendly. They don't spend any time wandering around and they're very prompt in getting their work done. They usually wipe down the webs on the front porch and that's very helpful and works well. They also come into the house annually and that yearly checkup works well. We normally don't have any issues with the bugs so they don't need to come in.
My most recent service with Terminix was satisfactory. They came in for routine service, which is usually done every quarter. Scheduling is very easy overall and the techs have been professional, too. Since their service, the pest situation is much better for me. Terminix is a good company.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Terminix is one of the world’s leading pest control companies. Established in 1927, it serves both residential property owners and commercial property owners.
- Guarantee: Terminix offers customers a guarantee called the Terminix Ultimate Protection Guarantee, which offers customers lifetime damage coverage so they never have to pay for termite treatment again, and a money-back guarantee which will refund the customer’s money if they are not 100% satisfied.
- Resources: Terminix is part of ServiceMaster, which is a large family of companies that has a number of resources for technological advancements and perfection of service.
- Convenience: The company provides pest control services to countless locations across the country.
- Services: Terminix services include pest control, termite treatment, mosquito control, bed bug treatment and more.
- Customer service: The company offers 24/7 customer service, as well as an online help form.
- Best for Landlords of large residential buildings, single-family homeowners, apartment & condo owners and commercial property owners.
Terminix Company Profile