Terminix Reviews

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About Terminix

Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.

Pros
  • Skilled technicians
  • Wide range of services
  • Re-treatment guarantee
Cons
  • Not available in every state
  • No specific pricing

Featured Reviews

Rockville, MD
Verified purchase
We have had very good monthly service from Terminix for several years now… When we had trouble with carpenter ants, they quickly identified the source of the colony and the queens...

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West Babylon, NY
Verified purchase
I have been using Terminix for several years. They have kept my home bug and pest free. They are reasonably priced and their service technicians are professional and thorough. The...

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What is Terminix?

Terminix provides pest control for common pests such as ants, wildlife, cockroaches and mosquitoes. It also offers termite control, flea services and bed bug removal. Terminix’s services are designed to help remove pests from your home and prevent any recurring issues.

Terminix is available by phone 24/7 for emergencies. To find a location near you, visit the company’s website.

What does Terminix do?

With Terminix, you can choose to receive one-time or recurring treatments. Customers typically purchase quarterly pest control plans. With quarterly treatments, you receive an initial visit to determine a customized plan of attack, including seasonal treatments of the most common pests.

All services include a 100% satisfaction guarantee that covers additional treatments if the pest problem isn’t solved.

How much does Terminix cost?

Terminix’s cost varies based on multiple factors, including your location, the size of your home and the pests you need removed. Each customer starts by scheduling a free inspection with a Terminix professional who creates a detailed, customized plan for pest control. This plan includes the price of service and how often treatment will be performed.

On average, Terminix’s prices range from $550 to $700 per year for a 2,000-square-foot home. The price varies based on the type of pest, how severe the problem is and how often professionals must visit the home. There are a few Terminix coupons available on its site and elsewhere that can help cover some of the cost of treatment.

Terminix FAQ

Who owns Terminix?

Terminix is owned by Rentokil Initial, a company that provides both pest control and commercial hygiene services. Rentokil Initial is based in the United Kingdom and operates in over 90 countries.

What chemicals does Terminix use for roaches?

Boric acid is the most common chemical used to treat roaches.

Is Terminix safe for pets?

Yes. Terminix utilizes pesticides that are not harmful for pets.

How much does Terminix cost for mice?

It depends. On average, Terminix’s mouse extermination services cost between $300 and $500 but could be more depending on the severity of the problem.

Does Terminix have a payment plan?

For people who sign up for yearly services, Terminix offers flexibility in how the payments are made. For example, you can choose to pay individually for each treatment or pay the annual cost in one lump sum.

Is Terminix worth it?

Terminix is a well-known brand in the pest control industry. While prices aren’t shown anywhere and it’s hard to get a feel for how much it actually costs to use Terminix, customers receive a free inspection and quote for personalized prices. For this reason, Terminix is a great option for home or business owners who want a partner for their pest control that offers flexibility in price and services.

Terminix Reviews

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    How do I know I can trust these reviews about Terminix?
    • 4,694,011 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer Service

    Reviewed Feb. 9, 2025

    When I first decided to get service with Terminix in 2024, the inspector came in my house and I was concerned because right up under one of my bedroom windows, I saw bugs that looked like large ants with white wings. I wound up just getting a termite contract with Terminix. I go around my house and spray for whatever those ant things are and that seems to calm them down a little bit.

    Jeffrey, the friendly tech from Terminix, came out on Thursday, January 23rd of this year and did a yearly inspection. He came to my house while I was at work and didn’t need to come inside because he was just checking the bait stations outside my house. I got a text or a phone call from someone that I didn't recognize the very next week saying that as part of my contract, they would do an additional free inspection and they asked me when I wanted to set that up. But I didn't set it up so, I don't know if I missed out on that or not. The January 23rd scheduling was the third time it has been scheduled because he called me about three weeks earlier to schedule a time to come out. And the only reason why he did not is because the latches on my fences had rusted and I couldn't even get my fences open. I told him I needed some time to get them fixed so he would be able to go through my backyard. Then, it snowed and there were other things too.

    I've never seen termites. But the wonderful advice of my always smart parents was I need to have my house checked for termites every year. My parents recommended Terminix because they have a service with them and from past experiences, every time I don't listen to my parents and I do my own thing, it is a disaster. So, I said I would get Terminix. I haven't seen a change one way or another because I've not seen termites yet but that's one of those things where I want to be proactive.

    Thanks for your vote!
    Terminix
    Response from Terminix

    We love when our customers are satisfied! Thanks for sharing your experience. -Arande'

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      Verified purchase
      Customer ServicePriceStaff

      Reviewed Jan. 12, 2025

      I have quarterly pest control service with Terminix, and that's with a tech named David. I really like David. He's been our tech for several years now. He always lets me know when he's coming, and if there's anything special I want him to do, he says to let him know. He comes and does general pest control, spiders, and bugs around the house. Now and then, I will tell him we have spiders in the garage. So, he'll say, “Leave the garage up, and I'll spray it.” If there's any evidence of any kind of bugs or roaches getting in the house, I'll let him know and he'll do something. He'll add something to his service to take care of it. That's not every time though. Most of the time, he just comes in and sprays around the perimeters of our house and removes cobwebs from the eaves and anything he can reach. So, he's usually here for about 25 minutes. I'm always satisfied with David.

      I still get a few spiders, but we don't have a lot of pests in the house. If it gets really dry out, we may get a roach or two to come in, trying to search for water. That's normal because they can't find water outside during drought conditions. We had that happen this past summer. We went five weeks without rain, and that was very dry but there was just one or two pests. I talked to him about it, and he said that they were coming into the house to look for water. He does actively spray for them.

      As far as customer service with Terminix, I never know if I'm going local or national when I call their number. A couple of times, I may have had a little bit of a wait to get somebody on the phone but that's not normal. Most of the time, I can get somebody on the phone and they're very nice. They take care of whatever concerns I have. Mostly, it's billing stuff.

      Their price, like everything else, goes up. I guess it's reasonable for what they do. The last time, they finally put in bait stations and gave me a discounted price for doing that and reduced my annual payment. The only thing is my payment is not due until April, but I got a bill and they said to pay immediately. Also, their website can be updated. It’s a mess. A lot of times, I cannot find the reports. They're not posted or I can't even find a bill. So, I usually have to call Terminix because they give you a reduced price if you pay all four pest control services at once. You can never do that online. You cannot find where that reduced price is, and I always have to call them and ask them about it. They need to update their website.

      A couple of years ago when we were building an addition to our house, they sent one of their techs out and he claimed that I had black mold and all kinds of other stuff under my crawlspace of the old part of the house. Then he gave me an outrageous quote of about $8,000 to take care of it. So, I called Terminix and they sent somebody else out. They found no evidence of that and said it was one of the cleanest ones they’d seen. I told the tech about it and he said, “Yes. We've had several complaints about that guy. I'm going to report him.” I guess he did because I never saw him again, and I never had another problem with them. I was very irate about that though. I was almost ready to change my service to someone else.

      Thanks for your vote!
      Terminix
      Response from Terminix

      Great feedback, Patrick! We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!

      Verified purchase
      Customer ServicePricePunctuality & SpeedStaff

      Reviewed Dec. 7, 2024

      We recently did pest control with Jonathan. He has been in our house for years and he's awesome. We love him. We tell him where we notice bugs and he pays attention to that. He's very responsive. He's not all about, "I can't do this. I can't do that." It's, "How can I help you?" However, communication with Terminix sometimes is good but sometimes is not. It depends on the day and on the person so I tend to go with the local office. I call them and I'm not supposed to but I do because I can get quicker service and resolution. If I do it the other way, there's time difference and it's not good. Terminix is too big and the call center is outsourced. You don't know who you're getting. It's a 800-number where somebody picks up the call and it could be anybody.

      The price has been going up. We pay over 1,000 'cause we have three Terminix services for which we pay separately and we also pay a renewal fee. We pay a lot and it's higher than if I go with a local company. Also, when I go online, it shows two properties but we only have one property. I have to click on each one to see which service is associated with that property. I don't understand why it's not under just one property.

      But Terminix makes a huge difference that's why we keep paying to have the service. Where I live has a tropical climate, and we have lots of bugs. With the Terminix service, there's hardly any bugs, centipedes, and roaches that crawl all over the place. It's really helped. I have recommended friends to Terminix, and three people have taken them. Recently, someone called me to try to get me to pre-pay and save tons of money. I mentioned to her that I recommended a friend, and I gave her the name. She said they'd give me a $50 credit but I don't know how I got that credit.

      Thanks for your vote!
      Terminix
      Response from Terminix

      We appreciate your feedback, Debra! We aim to provide the best service to our customers!

      Verified purchase
      Customer ServicePricePunctuality & SpeedStaff

      Reviewed Oct. 9, 2024

      I've had good and bad experiences. I've had trouble in the past with scheduling. Somebody was supposed to come between 9:00 and 12:00. 12 o'clock, they didn't show up. I did not hear from them. So, I left. They came at 12:30. But nobody called me. I waited three hours for them and nobody called to say they would be late or I would have stayed for another half hour and waited for them. But that was some time ago. With the gal today, when I called her about my problem, I had a good experience with her. She was very nice and professional. She worked with me on scheduling. She was able to give me an appointment that I could meet.

      I had Terminix come out and do a termite inspection and they were doing one every year, and you get some sort of guarantee against termites by doing it. I used to sell real estate and it's important to have regular termite inspection because if you get termites, somebody would be responsible. I had trouble with wasps making mess on my front door. I called them and got a pest control thing. I occasionally get mice and I put these traps out and I got them. Five years ago, I got mice I couldn't get rid of, and had a mouse nest in my attic. That cost me a small fortune. They gave me a loan at 15% or some high rate. I paid off the loan and I'm not sure whether I paid extra money or not, but I did not like the way that was handled.

      I've had a couple of times when they wanna come out and do an inspection, and would try to find something more to sell me. I have one time somebody did an inspection and they told me I needed to have the little termite things in my yard less than a year before. I've already got them and I paid them for it. So, some of them are honest and some of them are not. Other than that, Terminix is a name I trust. They have been around for a long time. They got some good people and some bad people, which happens with anybody.

      Thanks for your vote!
      Terminix
      Response from Terminix

      We love when our customers are satisfied! Thanks for sharing your experience. -Arande'

      Verified purchase
      Customer ServicePricePunctuality & SpeedStaff

      Reviewed July 21, 2024

      I have an annual contract for termite treatment with Terminix. The young man who came out was very professional. He called to let us know he was coming. And then when he got here, he knocked on the door. So, my husband went out. He walked him around and showed him exactly what he was doing, which bait needed to be refilled, and it was a very pleasant experience.

      I've also got a contract with Terminix at my mother's house, and there's another gentleman who comes out. She had a mice problem. As soon as we get rid of the mice, they come right back. And then in the springtime, we started seeing ants. The young man who came out to do that was really good, too. He called the day before to let us know when he was coming out. I asked him if anyone needed to be home and he said no for this particular treatment because it was outside where they do whatever they do. He was professional.

      I've been with Terminix for about nine years and when I first started with them, it was a little pricey but now that I've been with them so long, it's much more affordable. I break it into payments in order to have it paid for so they can come out and do the treatment. They're willing to work with you and make the price affordable so that you can afford the various treatments. So far, all the guys that have been coming out lately have been number 10s. I have no complaints. Terminix does an excellent job. The technicians that come out are very nice, very friendly, and very knowledgeable. I'd tell others to give the company a chance. They will be surprised that the treatment that they use works. We don't see any termites. The mice were gone. The ants never showed up.

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      Terminix
      Response from Terminix
      You are too kind! Thank you so much! We strive to provide the best

      customer service possible.

      Profile pic of the author.
      Customer ServicePunctuality & Speed

      Reviewed July 3, 2025

      Hello. I have been with Terminix for 2 1/2 years. Things were ok for 2 years.. But I renewed my contact in March 2025, I have had MAJOR ISSUES GETTING QUALITY SERVICE SINCE MARCH, AND THEY WON'T LET ME OUT OF MY CONTRACT.. I have roofs repairs that needs done, keep saying they waiting on Materials to come in, this been since March.. Now I'm having problems with Rodents around my house which is what my contract is for.. Now I'm getting the run away on when they coming out, changed my APPT schedule without even telling me. I called them to get a status to see what time they're coming, that's when I found out my APPT was changed. ***** I WOULD NOT RECOMMEND THIS COMPANY TO MY WORSE EMEMY.. PS. Whomever this Supervisor NICK at Terminix that I'm still waiting to hear from since March needs to be FIRED ASAP....

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      Resolution In Progress
      Customer ServicePricePunctuality & Speed

      Reviewed July 2, 2025

      I know that these reviews are never read by the high ups to better their company. It's all about the money and never to satisfy the customer on a well done job. I needed a person to come out to get birds out of my bathroom vents so I fell upon field inspector William ** and he told me that they couldn't just do birds in vents so he sold me an 18 month expensive package. Come to find out that I could have just gotten the bird package. Once they came out they did a half ** job and left. I have called to schedule for them several times to come out but all I hear is they will call you back to schedule that appointment and never do. Terminix is a terrible company and wish I had never fell upon this company. So for y'all who may read these comments, just know if you pay for a package, you are also signing up to headaches, frustration and pain (packet book). It's not worth it.

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      Resolution In Progress
      Profile pic of the author.
      Customer ServiceStaff

      Reviewed July 2, 2025

      Service from this branch has always been hit or miss, but my recent attempts to get a Wood Eating Organism inspection have been complete failures. My first attempt was with a technician who had a medical emergency and had to leave. Unfortunate, but these things happen. I was told that the inspection would be rescheduled ASAP, but I ended up having to text with the tech for days, and then call the main number again before I got rescheduled, resulting in a 2 week delay. As this inspection is for a home refinance, it is time-sensitive and delayed the loan.

      The second appointment resulted in a no-call, no-show. The main office for the company wasn't even able to get ahold of the tech. This was on the weekend, so while I was frustrated, I could understand that would be hard to get techs to honor. My third attempt came the following week during normal business hours. I again did not see any of the automated messages saying the tech was on the way, so I called the main office. AGAIN they were unable to get the tech on the phone and had to reschedule another week out. I am beyond frustrated and have zero confidence in this branch's ability to conduct the most basic professional functions. I was willing to put this behind me if they could get this done, but now I've been trying to get this inspection for a month. I will be looking into other pest control options in the area.

      Thanks for your vote!
      Terminix
      Response from Terminix

      We deeply regret and empathize with the difficulties you've encountered in trying to schedule a Wood Eating Organism inspection and the impact this has had, particularly given your time-sensitive situation. What you've described is concerning and doesn’t meet the reliability standards we strive to uphold. We’re committed to restoring your trust. Our team is prioritizing this matter and will reach out promptly to rectify the system breakdown and ensure immediate improvement in your service experience. Thank you for your patience and for addressing the situation with us.

      Resolution In Progress
      Verified purchase
      Staff

      Reviewed June 28, 2025

      I previously entrusted Terminix with pest control in my backyard to protect my family dog from bugs. After my dog's passing, I paused their services, but when my home was infested with tricky German roaches—problems that weren't easily remedied by another company—I decided to resume service with Terminix. They have consistently demonstrated dedication and concern, always sending knowledgeable and friendly technicians.

      Scheduling additional service has never posed an issue for me. One of the team members even coordinated meetings and shared detailed reports via email, highlighting what was found or resolved during service visits. With Terminix, it's clear that the caliber of their people is what I cherish most from a lady’s perspective. Always respectful, their technicians articulate issues and solutions in ways I fully grasp. Overall, my experience with Terminix remains quite positive, as they've continually considered my needs with transparency and care.

      Thanks for your vote!
      Terminix
      Response from Terminix

      Thank you for sharing your journey with Terminix. We're incredibly committed to providing thorough and considerate service, and it's gratifying to know that our dedication has been evident in your experience. We're pleased to hear that scheduling is user-friendly and that our team keeps you well-informed through detailed reports. We greatly value your appreciation for our technicians, as it’s their dedication and respectful approach that we believe make all the difference. Your insights motivate us to maintain this calibre of service across the board. Should you ever have further concerns or needs, we're only a call away. Thank you again for your glowing feedback!

      Verified purchase
      Punctuality & SpeedStaff

      Reviewed June 27, 2025

      My experiences with the Grenada, Mississippi branch of Terminix have always been very positive. They also manage a second property of mine in Oxford. The technicians, many of whom have been with the company for a significant time, are top-notch and always professional. This consistency and familiarity help me build a rapport with them, ensuring they understand the unique needs of my properties.

      Scheduling services is effortless. They contact me directly when it’s time for the next service, which is incredibly convenient. The team at Terminix has never failed to show up as promised, and they always provide thorough reports on any findings, which gives me peace of mind.

      The quality of service I’ve received can be described as outstanding. Despite the challenges of having two properties in a moist climate known for pests, Terminix consistently addresses any issues that arise. Their willingness to work with me on timing adjustments showcases their commitment to customer satisfaction.

      If I were to recommend Terminix, especially for anyone in Grenada, I'd assure them of the excellent service and hard work from the team. They earnestly strive to build trust and maintain business through their high standards.

      Thanks to the Grenada branch, both houses are under excellent care. Their consistent, conscientious work doesn’t go unnoticed, and I hope they know how much I and others appreciate their efforts.

      Thanks for your vote!
      Terminix
      Response from Terminix

      Thank you for sharing your experience with the Grenada branch! We're thrilled to hear our team has consistently met your expectations by maintaining professionalism and fostering trust. It's wonderful to know how seamless our scheduling works for you, ensuring both of your properties are cared for optimally. Your recommendation is the highest compliment we could receive. Rest assured, your feedback will be shared with the team as it's vital that they recognize how much their hard work is appreciated. Thank you for being such a valued customer!

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      Terminix Company Information

      Social media:
      Company Name:
      Terminix
      Year Founded:
      1927
      Address:
      150 Peabody Place
      City:
      Memphis
      State/Province:
      TN
      Postal Code:
      38103
      Country:
      United States
      Website:
      www.terminix.com

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