Terminix

Imagine the most stressful move, when relocating to a different community. Besides the normal stress, we had our buyer's termite inspection submitted to us with some gray areas. Enough so, that their lender needed clarification. I spoke with 5 different Terminix managers and sr. technicians, no one could help, seemingly. I was finally directed to Ashley ** in the Phoenix area, (maybe Tucson) she made things happen. She got a tech out the next day, a treatment completed, a subsequent wdiir generated, and it was enough to satisfy the VA buyer's lender. She thought out of the box apparently, she should be congratulated and thanked abundantly. She did what others apparently couldn't, she fixed the issue.

We have had very good monthly service from Terminix for several years now. We changed from another provider when we moved, and are more satisfied. The inspector never fails to call us before he comes out and always leaves a report. When we had trouble with carpenter ants, they quickly identified the source of the colony and the queens (unusual being more than one) and wiped it out quickly. We have never had another problem. I have found the inspectors to be very professional and friendly, and they are great at answering any questions I might have. We are very pleased with this service.

I asked Terminix to provide a quote for my older home. In fact I asked several companies to come and quote. When Jon B. got there he was very friendly and professional. He educated me all along the process. The house had low crawlspace but he put on his jumpsuit and with flashlight in hand crawled under there and made a complete inspection, taking pictures along the way. I felt like he done a great inspection. As a side note, one of the other companies came but the inspector was too big to do the inspection. Another company didn’t show up for their appointment. Jon inspected the interior and then sit down and drew out the house and added his photos. In the end I had a quote and even though the price was a little higher, I went with Terminix mainly due to the excellent service and employee. A year later I am still satisfied with them.

My house was treated for wood boring beetles starting in 2003 by Terminix. In 2014, an area had to be treated again and wood damage had occurred. Wood Boring inspect damaged is not guaranteed by Terminix which I understood from the original contract. A few months ago, I asked terminix if that damaged needed to be repaired before I could get a clear termite letter when I sale my house in a couple years. Josh ** which I believe to be a supervisor came out to my house and went under there, and looked at the damaged. He gave me very good advice that I should replace the 12 feet of Joist that are showing wood damaged.

Here in Florida, we had termites in our home! We called Terminix because they had rid my parents’ home of termites. When we purchased our next home, before we could get termites, we called Terminix!! We’ve used Terminix for no termites in our homes for over 35 years. Pests in my home? No, not with Terminix controlling the pest control outside of my home. In addition, through the years, technicians call the day before they arrive for service. They ring the doorbell upon arrival, nicely answer all my questions, and ring the doorbell to tell me what they’ve accomplished before they leave. We are very happy with no pests and supportive technicians. Thank you Terminix!

Very comforting and easy to work with from start to finish. Evaluator, sprayer & installer extremely helpful & efficient. Called prior to arrival each time. Environmentally concerned, & great follow up.

I've been a customer for years and have rarely needed to call them. We've got surprise guests now - mice. I called them and left a message. Called back the next day and finally spoke to a representative who told me that I would get a call within 24 hours from Robert **, the service manager, to schedule technician service. It's been 4 days and I haven't heard from them. The mice are still here.

If I could give a company a zero star rating I would give it to Terminix. I will say that all of the bad comments you’ve read here about their unresponsive customer service and spontaneously switching your pest control appointments without telling you, are ABSOLUTELY TRUE. Every single time I called their customer service line, I was never able to get a live person. I ALWAYS got this automated message saying they were “experiencing longer than expected wait times”, no matter what day of the week or time of day I called them. Half the time, I was able to input my phone number and one of their customer service reps called me back within about 30 minutes. The other half of the time, my call was automatically dumped to a voice mail system where I was told to leave a message, and the customer service rep called me back – 24 hours later.

I bought a house in Feb 2019 that had a Terminix termite bond for many years. The previous owner gave me the paperwork and a bill that was due March 2019. I called the 800# changed my name on the account and mailed a check on March 1 for $399 which they cashed in mid-March but come to find out now that I'm chasing a renewal that they had cancelled the contract in Feb 2019, just didn't bother to tell me and still cashed the check. Talked to the previous owner and he didn't cancel, neither did I. 800# says local office cancelled but can't say why? Now I've been holding over 30 mins to get my $399 back which is all they say they can do for me. I wanted to renew the bond without a penalty since it's their fault! But they aren't giving me that option with no explanation! They suck.

Had a major ant problem in the house. No more ants! The ants came in hundreds in the kitchen, bathroom, basement and living room. The specialists are knowledgeable, professional, courteous, and in this quarantine time, always come protected.