Terminix Reviews

I have been using Terminix since 1976 and the service has significantly improved over the years. Five to six years ago, the service was not as reliable. We experienced some issues when one of the crawl spaces was not sprayed for termites for a couple of years, leading to damage. At that time, a manager handled our case, and unfortunately, I found him untrustworthy. However, since then, the team has been different, and the service improved immensely.

Today, I am very pleased with the service we receive. If there is ever an issue, we call, and they respond promptly. Lauren and her husband, who might also be part of the management, have been a tremendous asset. I would trust their work 100% and wouldn't hesitate to recommend Terminix.

Scheduling services is effortless. They contact me directly when it’s time for the next service, which is incredibly convenient. The team at Terminix has never failed to show up as promised, and they always provide thorough reports on any findings, which gives me peace of mind.

The quality of service I’ve received can be described as outstanding. Despite the challenges of having two properties in a moist climate known for pests, Terminix consistently addresses any issues that arise. Their willingness to work with me on timing adjustments showcases their commitment to customer satisfaction.

If I were to recommend Terminix, especially for anyone in Grenada, I'd assure them of the excellent service and hard work from the team. They earnestly strive to build trust and maintain business through their high standards.

Thanks to the Grenada branch, both houses are under excellent care. Their consistent, conscientious work doesn’t go unnoticed, and I hope they know how much I and others appreciate their efforts.

I've been with Terminix since then and their technicians have always been friendly and attentive; I’ve never encountered any who were rude or dismissive. They’ve consistently been informative, even advising me on potential flea issues I might face in the future. Considering my financial situation has changed after losing my job a year and a half ago, I do notice the pinch whenever prices rise. It makes me consider handling pest control myself using chemicals from home improvement stores. However, with the physical limitations that come with age, doing the thorough kind of job Terminix offers is almost impossible on my own. Even though I’m tempted to reconsider, the value for money in their service still stands strong for me. The latest experience was no different; the technician was personable, asked if I had any other concerns. I asked him what should I do if I ever have a flea problem and he told me, which was great.

After still seeing the carpenter bees, I reached out to Terminix again for further assistance. They asked who I wanted them to send, and I said, "I like Chris.” He came to my house two years ago when I had Terminix and he did a great job. The company promptly sent out Chris back out there to make sure everything was taken care of and his thorough inspection and dedication to addressing the problem left me feeling much more confident about the situation. Thanks to Chris, I started seeing noticeable results and the bee activity is significantly reduced.

I appreciate Terminix’s responsiveness and their dedication to resolving my concerns. The pricing, I feel, is quite reasonable for the level of service provided. Overall, even though my experience started off shaky, it ended on a positive note. Their follow-up service reflects well on their commitment to customer satisfaction.

We’ve been with Terminix for about six years now, possibly longer, having started before COVID. Throughout this time, we've consistently had the same representative, Mark, providing service, which we truly appreciate. Mark has been nothing short of reliable and professional; he consistently communicates with us by texting the day before a scheduled visit and rings our doorbell to announce his arrival. His thoroughness is evident as he reaches out to inform us if any issues arise during the service, and he even follows up with an email about the final status.

I highly recommend Terminix and have already suggested their services to my parents, who now also use them. As for the overall experience? I would confidently rate it five stars. Mark’s exceptional customer service and the effective pest control support I've received make me a satisfied customer.

If you're considering pest control, I’d say Terminix and their consistent and reliable service come highly recommended from my experience, making them easy to trust for managing pest issues.

One technician didn’t show up at all and falsely marked the visit as completed in their system. I canceled before the quarter ended and confirmed with both customer service and finance that I owed nothing. Months later, I received a bill anyway, which they claimed was undisputable due to their billing cycle. This feels misleading and never-ending. I would not recommend this service. It's a scam to me.

Upon contacting Terminix, I was informed that the cancellation was allegedly invalid because there were no internal notes documenting it. I was further told I was responsible for charges for months following the last service visit, even though no service was performed. Terminix stated that the local branch declined the dispute and demanded payment, offering no resolution. Customer service representatives were unprofessional and dismissive, particularly when discussing cancellation. It was evident that representatives were following a retention script designed to resist cancellations rather than resolve customer concerns. I am disputing the charges for services not provided and object to the account being sent to collections without proper verification. Terminix’s billing and cancellation practices appear misleading and unfair, placing the burden on the customer when internal documentation is incomplete.

We called the company back and they said they couldn't do anything. Mind you, we had paid our contracts for years (probably thousands of dollars) and this was not the service we expected. We immediately canceled the contract. I treated the area myself and patched it before painting but was furious at this company. Stay away from them, they are useless when you need them. Just so you know, we didn't start out with this company and the original company (which was very good) had been bought out by Terminix.

Second, the constant calls and letters are excessive. I receive repeated calls trying to upsell more services, and I’ve received letters stating my account is overdue and headed to collections before I’ve even received the monthly invoice. This is stressful and completely unacceptable. The worst part, however, is how difficult they make it to cancel. I spent over 30 minutes on the phone just trying to terminate service, giving all my information, only to be told I had to be transferred again to another department. When you try to cancel, you are forced to listen to additional sales pitches and retention offers. It’s clear that customer service representatives are required to follow a scripted process before cancellation, which feels less like customer service and more like harassment of customers who are simply trying to end service.

On top of that, Terminix uses bait station retrieval as another delay tactic, claiming cancellation cannot be finalized until an appointment is scheduled to remove equipment. This adds another layer of inconvenience and creates unnecessary delays, during which billing can continue. There are literally hundreds of pest control companies that do not operate this way. Do yourself a favor and choose anyone but Terminix.

Moreover, when I moved from Pittsburgh I canceled my service when I sold my home. Then I moved to Florida and started new service, I received a bill for nearly $700, which I paid believing it related to my Florida home. My son reviewed the matter and discovered the bill related to alleged services to my Pittsburgh home after moving! Funds were also being auto debited from my credit card for the Florida home. The bills do not include a service address, it’s general and confusing. I contacted customer service requesting the return of the funds.

After many calls. after many months Terminix refuses to return the $700.00 they are not entitled to. Each customer service representative gave a different excuse… one claiming they didn’t receive the funds, a second representative claimed the check was not cashed, another said the funds were returned. And the list goes on. None of this was true. I have the canceled check to prove it. Funds were never returned to me. Frustrated and nowhere to go. I stopped paying my bill to try to recover my funds. In retaliation. Terminix immediately turned me into collections, threatening my impeccable credit rating. As a warning to anyone interested in using Terminix, please consider the above and most importantly the following: one of my technicians informed me certain chemicals are restricted and closely monitored; so the customer will perpetually need pest control services! This is taught in the training of the technicians.