Terminix Reviews

Four hours after, I came home to find out that Terminix sprayed my front yard and entered my back yard to spray as well. A bill for the entire unscheduled service, $101.76, was left on my door. They did not complete the service and never sprayed the inside of my house. They have my credit card and already took this money.

I immediately called 1-800-Terminix and asked for a manager. I was told that the manager was in a conference and they would call me back. Again, I never received a call back. I then went online and filled out a customer contact form in Terminix's website and was told that I would have an email response within 24 hours.

I have never had an email response from this complaint and a manager has never called me back. Right now, I believe that they will continue unscheduled spraying of my yard and continue to charge my credit card.

When I came home, he told me what had occurred and suggested I call Terminix. I called Terminix and now they say that they will not pay for damage as I am in violation of my contract since the painter was repairing the damage. Only they can replace the damaged wood. I explained that I had followed their rules and if their technician was not so incompetent, they would have been the ones doing the replacing. They absolutely refuse to do anything because I am in violation of the contract. They misdiagnosed the problem and should pay for the damages. Terminix refuses to pay for damages covered by the annual maintenance contract.

At 11AM, I called just to confirm and offer directions to my house as it's a little hard to find. The service representative says that no directions is needed, all is fine and on schedule. At noon, no-show. So at 12:15, I called to see what the story is. The service representative apologizes and says that they will call the technician and call me back. He also clearly identified himself as being in my "local office."

He called me "Buddy" and assured me that I would get a call back very soon but nobody calls me back for another half hour. I called again and reach a nice lady in Mississippi who again apologizes and says she will contact my local office and have someone call me. She also says that she will call me back in fifteen minutes to confirm that someone reached me. There was no call from locals. Fifteen minutes later, Mississippi call me and shares my anger about no calls from the locals. She then conferences in the local guy. He's also nice (but nice doesn't help all that much after so much runaround).

His name is Jerry ** and he clearly explains that Terminix does not service my town and that nobody is or ever was on the way to my house. I made an appointment and spoke to at least four other Terminix employees to confirm the appointment, then to inquire about the delay and nobody ever detected that the company didn't even service my town!

Mississippi calls me back again in a few to see what the final result was. She is now going to send an email around the company and try and see who took the appointment, who falsely identified himself as being in the local office (the guy who called me Buddy). Man, that's frustrating.

Frankly, I had mixed feelings about calling Terminix. It's a fact that dealing with a smaller local company is always better than dealing with the national brand. I can't say anything about the quality of their service or their prices but I can say that their phone system is terrible and deceptive and that their organization is just lacking. Like all businesses, there will be good people and bad people. I had some of both, but the bottom line is that the company is deeply flawed. Go local! Bugs infestation is still here and the solution is delayed. There is possible damage to my home due to the mistakes made by Terminix. I affirmed my commitment to stick with the smaller local companies.

In 2007, we decided to sell the house. The prospective buyers had a home inspection performed which identified a potential water problem in the crawl space. It was identified that the property had a "faulty grade". We contacted Terminix and asked them to review the report and advise us as to the actions required. He arrived that evening and performed his evaluation. His response was that everything looked good and no action was required; however, if we wanted we could install an adatement system but it was not necessary. We sold the house and the buyers sued us for selling a house that had water issues in the crawl space.

During further investigation, both the buyers experts and ours agreed that the lot grade was faulty. The Terminix evaluation sheet specifically allows for the representative to identify this condition and recommend a course of action. They failed! There were 4 defendants sited in this case because Terminix failed to identify the faulty grade which was clearly a requirement imposed by the check-sheet. Our out of pocket was $65,000; however all defendant costs exceeded more than $300,000 over the 2 year period.

This guy claimed to have inspected the entire home inside and out. I was here the whole time, he only looked at the area I showed him and in the garage. Two days later, a technician came and spot treated the suspect area. The very next day, I found another area where the termites had chewed through in another room.

I called Terminix back and was told that it would be another week before someone could come out. This would be my 3rd day taking off from work. I questioned their policy on "same day solution." I was told that only meant they could schedule an appointment on the day you notify them. That does not mean they would do anything on that day. Really?

That is very misleading to me after a variety of miscommunication and non-returned phone calls. I was still seeing live termites from the treated area. I asked to speak with a supervisor regarding this and to have someone else come out and check the area. That was October 6, 2009. As of today, May 21, 2010, no one has called.

Seven months and there's still no call. How can these people stay in business? I have noticed more live activity in yet another area and I am, at present, attempting to talk with a supervisor or manager to find out why we have had so many infestations after they did a full treatment. I will keep my fingers crossed and call and complain everyday until their "Satisfaction Guarantee" is met

When I called the Terminix contractor mentioning this matter and the fact that the contract was not itemized, he suggested to drop the price by $200 without itemization, which still left me suspicious. In addition, the above mentioned two gentlemen expressed their surprise by how little of the TAP insulation they have had to use, although they were told to bring much more. I do know that I was ripped off by Terminix. Not to mention the non-itemized contract which I believe not very legal/professionally correct.

Then that same day, she started bleeding profusely from her rectum and I saw something that looked like pellets, so I took them and Neka to the vet ASAP! The vet told us that the pellets were in fact rat poison and Neka had eaten them! We were very lucky that I took her in when I did or she would have bled to death that night! She had to get a huge injection and is on medication for the next two months three times a day. I have to take her once a week for blood tests to make sure she is clotting as she should. Each visit is $100. I would pay $1,000,000 if it meant keeping my baby alive.

I called the local Terminex office when I saw the pellets to get information for the vet, and no one, not one person would help me! I was put on hold forever. And then I called again and got one lady that did finally send the vet some papers. I have called back again to ask how this could happen when they told me that this poison would not come out of the boxes, the area that the boxes are in are fenced off, however, the regular guy was here that same day that Neka ate the poison and we are wondering if he did spill some pellets and did not bother to clean them up.

He really had a “I don't give a ** attitude” as well. This company is horrible! I have had trouble when I have paid them and they have said that I didn't even after I showed them canceled checks, etc. I will never use Terminex again! I don't know if there will be any physical damage left in Neka and pray that there will not be. It is also costing a great deal each week. But it is a must and I will do all that is needed to keep Neka alive and make certain that she recovers 100%.

One year ago, in the spring, I had swarming termites in the living room again. I am knowledgeable about termites. I know what they look like. I know what termite damage looks like. I found termites around my home last fall, as close as six feet to a "Terminix Bait station". I was told by a tech that the "bait stations" contain no poison; it’s only added when termite activity was detected. The only problem has been that the stations have been poorly monitored. Terminix has not "seen any signs" of termites. Yesterday, I went around and thoroughly checked each station, and did indeed find termite damage to the pieces of bait in several stations. Never once was poison applied to my property!

Obviously, I am still going to have termites! I am anticipating that the termites will swarm in my living room again this year. Many times, I tried to communicate my problems to the company only to get a run around with an array of people! I also learned that my contract was an agreement not to sue them. The approximate original cost of the 18 month service was $2,500, after they financed it for me. Now, they want more money and the termites were never eliminated. And swarming termites inside the home indicate that they are still doing structural damage somewhere inside the home.

On the 31st, I waited till after the 11:00 time had expired and called again. And again, I was told that the technician nor the branch manager could be reached. I wasn't even told that I would be contacted or any further action would be taken on their behalf. Well, enough is enough. I intend to report this sad excuse for a company to the Los Angeles Pesticide Regulation Division and also post comment on Angie's List. I advise anyone else with similar experiences with Terminix to do the same. The termites have had more integrity than Terminix. With two months left on my service contract, I am out a small amount of money, however, I have discovered some termite activity in my garage and could be in for structural damage costs as well as to the cost to hire another pest control company.

Some customer complaints I hear are a bit silly, not being able to come out when they demand it (there are other customers ahead of you and yes, you do have to wait your turn. Welcome to the real world!), but I've seen a ton of billing problems since my start, most of them justifiable complaints. They have this bizarre phone system that will connect someone to another branch even if they call their local one. The premise is that it's better for the customer to get a live person rather than voicemail but the CSRs are not allowed to announce which branch they're at when answering the phone! Another premise is that any CSR in the country can help the customer but then the overly and unnecessarily complex computer system will only allow an employee at the customer's home branch to make certain changes! So much for complete customer service!

Furthermore, they treat their employees like slaves, no hourly pay for salespeople (not unusual but not justifiable either), heavy workloads for techs (up to 14 hour days in the summer) and their CSR's are severely underpaid. Files are stacked everywhere in a branch and if you need to find one, it's basically a crapshoot. (No electronic filing! Hello! It is the 21st century now!) Never in my life (over 50 years) have I worked for a company whose goods or services I could not recommend to anyone but I have finally found such a place and its name is Terminix, a division of Service Master (as in Service to The Master).

My ordeal began when my house qualified for the so-called Terminix Ultimate Protection Guarantee through the Windsor, CT office. Once you pass the initial inspection, it supposedly covers all expenses for termite treatments and new damage if during the contract period, termite activity is discovered. Following an inspection that discovered termite activity 4 months after the initial inspection, I was supposed to receive a phone call from Dave, the service manager in the Windsor, CT office, to schedule treatment. I was very reasonable in the times that I called back each time to leave a message. Well I did not receive any calls from this so-called service manager for one full month and only after I called 6 times over these 4 weeks, left 6 messages through 4 different offices and had an email sent to this guy from another office did I, by chance, catch him in his office. He said that he could squeeze me in the next day.

A tech came out, but it was obvious that the visit was to drill a few holes and be done with it just to get rid of me. Any reputable exterminating company will tell you that spot treating for termites isn't effective, so I explained that the length of the slab should be treated to ensure that the problem is fixed (I even offered to pay for a full treatment). We agreed that I would prep the floor for treatment (laminate) so the process of drilling and injecting could go quickly on another visit and I would call Dave to reschedule once I was done removing the floor in those areas. I was reluctant in agreeing but went forward with the plan anyway, since I thought that maybe it would at least be done properly.

I prepared the area by removing the flooring and called to schedule a treatment but once again, I had to leave a message for Dave which resulted in no return phone call after 3 days. Needless to say, I cancelled the contract and hired a reputable company (independent) that didn't ignore me or avoid me like the service manager did at Terminix. The company I ended up hiring was very professional, on-time and treated my house properly and thoroughly to ensure that the problem was fixed.

If you think that maybe you will be one of the lucky ones if you decide to go with this company, let me say one thing: the odds are stacked against you. They will not provide you with the service needed to address your termite problems. If you need verification on this, spend 5 minutes of your time researching Terminix complaints. You will quickly find out that their track record for poor customer service and unethical practices is widespread and very common.

On 09/28, I noticed unusual charges on my account for $26.67. The charges continued to hit my checking account each day. One on 09/25, one on 09/28, three on 09/29, one on 09/30. Alarmed and fearing fraud, I called my bank and they informed me that Terminix was doing the charges. I contacted Monica at my local Terminex in Tampa, 813-015-4080. She said she would have corporate look at what is causing the problems and work to resolve it. I also called Gary ** on Wednesday, 09/30, and let him know what was going on since he sold me the plan. He said he would call the office.

On Thursday, 10/01, Colleen from the local office called and said they were working on the problem and would refund the unauthorized charges and any overdraft fees they may have caused. Luckily, they didn't. On Friday, 10/02, Charmaine from regional called and said they were working on the problem and that she would have refunded the unauthorized charges on Friday, but she wanted to see if the charges had stopped first since that is what they had done. Good enough answer. She said she would reverse the charges on Monday and made it seemed that reversing the charges and crediting back my checking account was no big deal. Charmaine also said Terminix was stopping the auto debits to stop the charges. I also was stopping the debits by changing my card number through my bank, the debit card that was being used for the charges.

The final unauthorized charge on my checking account was on Thursday, 10/01. Seven charges in all for a total of $186.69. On Monday, 10/05, no reversal of charges and no call, no update. I called the local reps and spoke with Tiffany and she put in a request for Charmaine to call with and update. I also called Charmaine and asked for an update. On Monday, 10/05, I did get a call from a Terminix rep named Jay that my debit card had been denied and she wanted to talk to me about it, but when I called late around 6:30PM, she had left (I don't usually get home before 6PM). On Tuesday, 10/06, no call from Charmaine, no update on the reversal of the charges. No contact at all. I called again the local Tampa number and no notes on the account from the previous calls. It is like I am calling for the first time.

Taking money without authorization is just plain wrong. To blame it on a glitch is just poor business. Like a glitch is an excuse for taking money not authorized, like a glitch absolves you of having to worry about quickly fixing the problem. And then to not quickly refund the error and not return calls, and create calls for the customer is the worst, the worst, the worst customer service.

Our townhouse complex was scheduled for its 2009 annual inspection yesterday, October 3. Again, no inspector showed and no call; owners of four units waiting for the inspection. If Terminix would like to continue to have this HOA as a client, Terminix will tent our structure and rid it of termites. We are tired of paying for no service! Other owners have similar stories. Tent or the account will be canceled. We already have bids from other companies for a tenting. Yes, I understand the termites could be back the next week but with Terminix, I've had the same termites in the attic for the last two years.

I waited a couple of days and realized after I allowed my 11-year old daughter to sleep in her room, they were biting her again. I only allowed my daughter to be a guinea pig for Terminix because I could not watch them crawl around me if I were sleeping. By this time I am in tears because I feel this is not controllable. I made another appointment via internet because I was too afraid to call the local center back in fear of being treated like an annoying customer and after the argument the branch manager and I had (Breon). I complained to Williams ** and the area manager Scottie of Breon's rude behavior as he yelled to me, "He will give me my money back."

The next four days and Scottie and a new manager were there to assess the home. They placed 20 trap cards throughout the home and sent a rep to look at the traps this past weekend, 9-19-09. The inspector said I have no bugs and left. I cried when he left because I felt no one at the company believed me. I went to Aaron's furniture to buy new mattresses and box springs for my bedrooms. I even showed the area manager the contract. I then asked, "Why would I buy more mattresses and box springs if I felt they were gone?" I firmly believe this company is in practice of doing unreachable and unobtainable guarantees, so they take your money first and see if they can perform the job. I do not like feeling like I am desperate for attention; I only called them because they said they could help.

When I told her that our street numbers only go up to 50 and that house number 85 does not even exist, first she told me I was mistaken then she proceeded to accuse me of lying to her. She was almost immediately belligerent and defensive with me, raising her voice and repeatedly interrupting me. When I told her that she was perpetrating a fraud and asked for a regional manager's name and phone number, she hung up on me. When I spoke with the executive offices at 901-597-1111, I related this issue to a woman named Laverne, who did not at all seem surprised, interested or concerned regarding this matter. She did, however, agree to cancel my contract. The payment has already been charged to my credit card and she could not tell me how long it would take to receive a credit. This company attempted to perpetrate a fraud, plain and simple, got caught, and treated the customer who caught them with complete disrespect. I urge anyone looking for pest control services to not choose Terminix.

On 8/31/2009, I called to cancel my services with Terminix. I was told I would not receive any kind of refund. I paid $70.00 for a quarterly service. The service was up for a renewal 11/2009. I spoke with a general manager Jeff at the Niceville office. He informed me I did not pay for the yard service, and since I would not be receiving a refund, he went on to say sorry. I feel I paid for a service I have 2 months left that was paid for and that since I cancelled, I'm due some sort of refund or at least reinstate my services since it was paid in full for the quarter. I am a consumer and feel that was very wrong. I feel I wasted my hard-earned money. And furthermore, the tech should not have sprayed my yard if that was not part of my service and advised me that was a separate service altogether. Also, the general manager said he had no record of me calling in until today, which is untrue.

When I called and requested service in the quarter I paid for (because they say you can get additional services as needed without charge in your contract paid), they refused to service me because I "canceled." Obviously, I wouldn't cancel something I paid for. The cancellation should be effective at the end of my quarter. So basically, if you don't call to "cancel," they will automatically renew and then harass you for the money; or you call and request not be renewed, and they take it upon their selves to breach your contract and refuse to service you!

I have been 'round and 'round with these people, and I have been promised a call from the service manager. But of course, they had their money and they would not call me back. The customer service people were rude too; one of them actually sarcastically remarked about how the notes stated "you can't afford it!" which was really rude and irrelevant, considering I did pay for it.

Our Amex card was charged $460.59 on 6/9/08. On 7/10, I called a branch manager in Melville named Carl, who told me to talk to James ** in White Plains on 7/17. He promised to credit our Amex and I faxed him a letter confirming the details of our call and the bill. It was never credited back to our account. I called Mr. ** again on 11/13/08 and he said he would check with their Accounts Payable Department and call back. We never heard from him again and did not get our money back. These people are charlatans! The company who finally exterminated the bedbugs did a fantastic job that made the little squirting Terminix did look like a joke. Terminix was like a squirt gun compared to the nuclear weapon used by the other company.

The first I knew of this extra service was when a bill for $91.65 arrived. Terminex claims they continue service after the contract and I, thus, owe them $91.65, claiming the contract automatically continues beyond 1-yr life. Sounds like shoddy business practice to me. So, I dispute the bill, no one returns my calls (for a while), then no one gives me an explanation to my above challenges. They simply said that I owed the balance. I drop the matter and they promptly put me in collections after 90 days. What are my rights now? Who is on my side protecting against such poor practices?

I tried calling Terminex again 6/23, when collections called me (again, first I knew I was in collections). My name/number was taken and passed onto a field manager. I did not receive a reply from the field manager. I called back today, 6/29, and was promptly told there was nothing they could do, I had to pay. I told them I would not pay and would file a formal complaint. They didn't care and hung-up. I thought Terminex brand stood for something more. I'm really quite shocked by this treatment. What are my rights now? I still owe the balance and now may have a mark on my credit rating as a result of trying to stand-up for my rights. I see many other similar complaints posted - so I'm not alone. I shouldn't have to pay & others shouldn't be subjected to this practice in the future.

I believed that maybe it could be I also had bed bugs but I still had fleas. He looked down at his pant legs and said that if I had fleas, he would see them on his pants. I told him to sit for 5 minutes and he would feel them on his legs. I asked if bed bugs jump up, he said no. I showed him some bugs but he said he wasn't wearing his correct eye glasses and could not see them, he would take it in to get analyzed. He went on to insist that I had bed bugs and he was not prepared to spray for them. Only for fleas. He said it would cost $350 or $550 depending on how bad the problem was. I still insisted I had fleas. He left without spraying for fleas and said he would have the sample looked at.

He called the next day to say that it was a piece of plastic and not a bug. He had also told me that he had to identify 35 different insects to get the job. I wondered why he kept trying to convince me he was good. He said he would be by in a few days to put some traps down, so he could get proof of the insects before they sprayed. I agreed, but not happy, because I still had fleas and was getting bitten daily. It was getting worse day by day.

The day he showed up to put the traps down, I again told him I had fleas. He smiled, looked down at his pants legs again and said he didn't see fleas. Frustrated, I let him put the traps down. He said that if I had any fleas or bed bugs, the traps would catch them. I kept checking the traps and never saw one bug on them. That night when I felt them jumping on my legs. I got one of the traps and put it on top of my legs to see if I could catch one. I laughed when I saw them jumping onto the trap and jumping off! He left 12 traps, in a dresser drawer, behind my bed, against base boards, etc.

I insisted he spray for fleas, he again said he was not equipped to do that and he needed proof that I had fleas and or bed bugs before he could spray. I called him on that and told him he was lying because the first time he came, he was prepared to spray for fleas and he didn't ask for proof before I started telling him about the fleas. Needless to say, I was angry and by this time he was too. I told him I would sign a waiver to dismiss their liability if they sprayed for fleas and I found that I had bedbugs. He told me he would return 3 to 4 days later to pick up the fleas. I even gave him a sample of a flea I found in my car.

Again, I'm living with these fleas jumping on my legs, never able to relax, at the same time, I'm sprinkling box after box of borax on my carpet, including baking soda and salt to try and get rid of some of them. I also was vacuuming and vacuuming, and throwing the bags out after each vacuum. I was exhausted and mentally drained! I waited three days and called the Terminix office again and asked three representatives if I needed proof for fleas and they all said no, not for fleas. Then I insisted that they come out and spray for fleas, I didn't want another evaluation, just spray! They agreed and made an appointment for two days later.

The day before the appointment, a representative from the local office called to confirm that I wanted to get sprayed for fleas and not bed bugs, and that they would be out the next day. I must have repeated my request and confirmed three times in that phone call. When the serviceman (the same one) came to my door I asked him if he was here to spray for fleas. His face froze and said no, he had an order to come and take another look. I was done! He blamed it on the office that the order was botched up. He would not take any responsibility for my concerns. He left with the empty trap, again insisted he didn't see fleas, I told him he needed to get his eye glasses. That only upset him. He left upset, at this point I didn't care.

I called him about 5 minutes later to ask what happened with the evaluation of the flea sample I gave him from my car, he said I never game him a sample. I called the next day and spoke to more representatives, never was able to get into the local office of which he gave me a business card to. Needless to say, I canceled my request, it is now two weeks later, plenty of time for those fleas to hatch more and more eggs and of course they are hatching! I called another company to come out and spray. They didn't need proof. They were very professional. He agreed, he couldn't see the fleas. But because I had vacuumed so much, he said I did a great job because normally, the jobs he had for fleas, he could see them on his pants. Well, by this time I felt I was going crazy.

After I entered my home again, 4 hours later with my cats, I felt great, feeling very secure and relaxed. Less than 10 minutes later, they were back. I immediately called and the office was closed. I called first thing the next morning and was told it takes up to one week for all the fleas to be gone. So now I am just waiting for the day to come that I won't feel those bugs anymore. I, also, because I went to work while all this was going on, I must have had some hitchhike to work with me. I work at a garage where technicians come in from working at customer's homes. Around the same time my problem started, a technician came into the office slapping his legs and said he had fleas from a customers home. Great! A couple of days ago, I was again mortified because I felt those bugs again now at work!

I tried to address to someone and it was ignored because they didn't see any problem. Well, now there is and I again addressed the problem. Thanks to a supervisor, I am able to report to another location for work until the problem is resolved and so I don't have to bring those fleas back home. I hope anyone out there who is thinking about calling Terminix, do your homework first! By the way, I don't have bed bugs, could be I may have had one or two, but because I was relentless, I steamed, vacuumed and sprayed my mattress, never saw a bedbug myself. I sprayed the bed every night before I went to bed, and have gone through numerous cans of bug spray and off to try and keep them off my body. Unfortunately, it isn't 100% proof, but it does help. Good luck to anyone out there thinking of going to Terminix for help with fleas. The fleas and I are on first name basis now.

Because the concentration of Vikane gas was so many times higher than it should have been, it formed a corrosive vapor that etched all the smooth surfaces in the entire house: windows, mirrors, silver, china, crystal, appliances, etc. In short, everything in this 4,000 square foot house was contaminated with sulfides. Some things, like clothing, could be cleaned, but not mattresses, upholstered furniture, carpets, wallpaper, sheetrock, wood floors, the list goes on forever. She has not seen a penny from Terminix, their insurance company, or Allstate, who insured her house (except a ridiculously low-ball offer of 21k for the entire contents of her house).

At this point, there seems to be no settlement in sight. They're waiting for my mother to run out of money or die, whichever comes first. This is not how I hoped my mother would spend her later years; exiled from the house that my father restored for her (then passed away in after a long illness) worrying about money, completely exhausted from stress, battling with insurance companies and their lawyers, and so on.

Terminex performed the free service and then performed a second service the following day which I was then billed for. I never received a call from customer service to discuss a new service agreement. Now, despite several phone conversations and, a letter and written documentation, I continue to receive letters asking for payment of $86 AND the resident of the rental property receives almost daily phone calls asking if Terminex can visit the property to perform the free service (which they’ve already completed!). The business practices and general incompetence of the Terminex staff is disturbing and I have found that when I search the internet for other consumer issues, this is a common problem with Terminex and not just my local office.

So they finally show up, sprayed for the spiders, and within a half hour they were done. They left and I paid them. Checking around the house I found that my brand new Broyhill headboard had a white spray on it. I got a cloth and tried to wipe it off and to no avail. My headboard was stained with the white spray he used. When I called customer service and told her she contacted the man that sprayed and he told her he only sprayed behind the headboard. When I told her I wanted to talk to him myself she said he would call me back. Well, that was two hours ago and it’s almost 8 pm.

When I saw all the complaints online regarding Terminix, I could have kicked myself. I see they don't respond to complaints. Let's see what happens with the rest of the year I signed up for. Next time I will stick with a local company. I had to remain home all day waiting and am still waiting for a phone call. Brand new Broyhill headboard is now stained (badly stained in three places) with a white spray Terminix used for spiders.

Well about 2 weeks later, we started seeing ants again and spiders this time too more than usual. So I called them and complained; I told them I wanted my money back. The woman told me that they need to come out more than one time to get rid of the ants. They were already out here twice, and their guarantee is if they don’t get it right the first time, then they would keep coming out till I’m satisfied. And if I wasn't satisfied, then I would get a refund. Well, I wasn't satisfied because I had to call another exterminator. I had to pay them only $65 for them to do the inside and outside of my home only one time and the problem is gone. We called Bassilions Rid-All and this man did a stupendous job. We have been ant free for a month. He said that he was unhappy with what Terminix used because it didn't get the job done, so we are happy with our service with them but disappointed with Terminix. The representatives were rude to us, and they did not honor their guarantee.

The consequences were that we had to throw all of our food away in the cabinets. We had to get new furniture because the ants got into our old furniture. We had to put our dogs outside in a run, because they and their food were getting attacked by ants. I had to clean out the bathtub before I could give my kids a bath because they were in there. Every time we spilled something on the floor, our floor was covered in ants. They were in our dishes and I had to move those. They got into our garbage can; it was a mess. Every time my children sat on the floor, they would have ants crawl up on them. Thank God we had someone who knew what they were doing, fixed the problem but it cost us money.

My husband and I repeatedly asked him whether the bugs would be gone with just the chemical and he said yes. We waited a few days and we went back to use the infected room, which to my misfortune was still infected. I got bites all over my body. Most of these bites are currently permanent scars on my skin and face. I've called and requested second treatment and I was told that I had to wait 2 weeks so I did and I didn't sleep in my own bed for that time. Also, I was promised that this time the steam machine would be in order. So the day came and the terminator came again without the machine and just the spray. He did the spray and again, the bed bugs were present.

After that I called to ask when the machine was going to be ready and I was told 3-4 weeks, after which I decided that I will not need their services any more. It took me a month to finally get my complaint into their Complaints dept. in November and they informed me that I will be refunded half the money, because the bed bug charge is 300 dollars and the remainder is for termites after which I told them I never needed termite protection and I was living in a rental so the termites were not my problem. I was told by their rep that the bed bugs extermination will cost $650 and that is what I paid.

I was notified that starting December 3rd 2008, I have 4-6 weeks to expect my refund. Today is January 27, 2009, nearly 2 months later, and there is nothing from them despite my numerous calls. At the moment, I am moving away from this house because I can't afford to stay here and be bit day after day. I wanted to call a different company but Terminix never gave me my money back and to be honest, I can't afford another $600 or more for another company until Terminix gives back what I am owed.

My husband and I repeatedly asked him whether the bugs would be gone with just the chemical and he said yes. We waited a few days and we went back to use the infected room, which to my misfortune was still infected. I got bites all over my body. Most of these bites are currently permanent scars on my skin and face. I've called and requested second treatment and I was told that I had to wait 2 weeks so I did and I didn't sleep in my own bed for that time. Also, I was promised that this time the steam machine would be in order. So the day came and the terminator came again without the machine and just the spray. He did the spray and again, the bed bugs were present.

After that I called to ask when the machine was going to be ready and I was told 3-4 weeks, after which I decided that I will not need their services any more. It took me a month to finally get my complaint into their Complaints dept. in November and they informed me that I will be refunded half the money, because the bed bug charge is 300 dollars and the remainder is for termites after which I told them I never needed termite protection and I was living in a rental so the termites were not my problem. I was told by their rep that the bed bugs extermination will cost $650 and that is what I paid.

I was notified that starting December 3rd 2008, I have 4-6 weeks to expect my refund. Today is January 27, 2009, nearly 2 months later and there is nothing from them despite my numerous calls. At the moment, I am moving away from this house because I can't afford to stay here and be bit day after day, I wanted to call a different company but Terminix never gave me my money back and to be honest, I can't afford another $600 or more for another company until Terminix gives back what I am owed.

I called the current Branch Manager, Gary **, that evening and left him a voicemail message explaining that someone had come by my house to fumigate without making an appointment. Since I was not home, no service was provided. I asked him not to bill me for that visit. On the 30th of November 2008, I sent Gary **, Branch Manager, a letter reiterating what I had explained in my voicemail message. I again asked him not to bill me for the 28th of November. In addition, I asked him to cancel my account. Mr. ** did not return my call nor did he answer my letter. About a week later, I received a bill from Terminix for the alleged service provided on 11/28/08. I sent a copy of the bill back to Terminix processing center explaining all of the above and asking they cancel the charge. Subsequently, I called Mr. ** and left him another voicemail message relating to the matter. I sent a complaint to Terminix via their website.

I received an email stating: "Thank you for contacting the Terminix Executive Services Department. We have received and reviewed your request. A copy of your email has been sent to the attention of the manager at your local Terminix office for follow-up. We apologize for any inconveniences you may have experienced. If you have any additional questions or concerns, please contact our toll free at 1-866-869-2273 option 3 or by email at terminixcares@terminix.com."

I did not hear from the Branch Manager, so I sent an email to terminixcares@terminix.com on 12/07/08. I did not receive a response to this email. On 1/12/09, I received another invoice/bill for 11/28/08 and two calls from Terminix demanding payment. That same day, I left another voicemail message on Mr. **'s number. I told him that I deem the charges to be fraudulent and that I expect him to follow-up on this problem, although it is apparent from his lack of acknowledgement to my contacts that he may not do so. I have not heard back from anyone from Terminix as of today, 01/19/09.

8) Upon initial contact with Terminix, we were guaranteed a free termite inspection - this was NEVER done. The first rep sent to our home stated she was not qualified to do that and no one else ever came to do it. That was the reason I contacted them to begin with.

After a service 5/2/08 that was done, during rain storms, infestation became increasingly noticeable. By July, I went to Terminix website and requested no-cost service for additional pest problems. There was no response again. A week later I phone the office and made the request. They said would get back to me with schedule and I never heard from them again.

Early August I phoned Terminix and told them I wanted to cancel the service indefinitely. I stated the complaints as listed above. Also told them that the next quarterly service (which I apparently had to keep since they claimed I needed 30 days notice to cancel) should not be at my expense, since they did not respond to my no-cost service requests (as they guarantee they will). On 8/26/08, they serviced the outside of our home (unannounced again) and left me with a service ticket with a $4.00 balance. I never received any formal invoice or correspondence from them again. On 11/7/08 I found a service ticket in my front door with a balance of $103. They had just serviced my home unannounced. I phoned the Streamwood, IL office and asked them why they were here - I cancelled our service agreement 3 months ago.

They said they had no record - but it will now be cancelled. However, they said I am still responsible for today's bill of $103. I asked to speak to billing. I got a man who called himself Agent Lane - so I must assume this is the branch supervisor Layne **. I told him I would not be paying this bill as I cancelled my service via phone. He said since I have no backup to prove the cancellation, I must pay the bill. He was rude, arrogant, and threatened to turn me in to collections. In anger at the treatment I was receiving, I blurted out that this is subject to a lawsuit and he said, "Go right ahead. We have corporate lawyers and you can't win and it would never make it to court."

I said I would report them to the Better Business Bureau and he said, "Go right ahead. We'll just turn you in to collections." I asked him why would I claim to have cancelled, knowing that they would come again and I would be billed again, he said, "So you could get out of paying this bill." I was furious. I told him this was apparently a scam and I can't believe he is speaking to me this way. He said if I can't prove cancellation its my word against theirs and they win - I'm the one that would suffer when turned in to collections. I have NEVER been treated so badly by any company in my entire life. My heart was pounding and I could no longer control my anger. I had to hang up the phone on him to avoid saying and yelling anything more to him.

I always record contact information, etc. when calling any company. In this case I did write down my cancellation contact and date - but I cannot find it anywhere. I am still searching. Nevertheless - I DID cancel the service - and under no circumstances do I deserve to be treated this way or THREATENED by Terminix.

My wife and I are working in the morning and we are home only after 3:30pm. Terminix never made any appointments with us in the claiming period and I wonder how they got in my house or on my property without our presence or consent. I am paying the bill right now to the Nationwide Credit Inc. to avoid their harassment and the effect it would have on my credit. I have no other choice but contact consumer affairs department which helped me in the past to solve my problems. I would like to thank you from the bottom of my heart for taking care of my past requests. I request you to look into this matter and take necessary steps to solve this problem and help me to get my money back.

What a rip-off! Please beware of this company's highly suspect sales tactics. Thank goodness we didn't agree to the $1900 Protection Plan -- basically insurance to cover damage caused by those subterreanean termites. To what? What portion of my home is subterranean?

Terminex agreed to treat for $150 and a month contract (we have our termite and routine service with Cook's). During the early afternoon a young man arrived from Terminex to treat the hive. He was shocked at how large it appeared to be and I'm not sure that he had much experience with any type of bee. All he seemed to do was make the hornets angry. A week later we still had hornets! Yet another call was placed and the same young man returned in the middle of the day. Same thing: sprayed a couple of cans of wintergreen smelling fluid at the hornets flying around and then left.

he second week I decided to speak with a customer service manager to try and find some resolution to my problem. The operator took a message and I cancelled my plans for the day and waited for the return call. It never came. I called back and was told the service manager is on a conference call with area managers, but will return the call. I asked if he was going to return my call when he gets off of the conference call? I was answered with, Well, it just depends when he gets off of the conference call. This infuriated me!

Well, this is 4 days and many phone calls later and still no call. My month contract will expire in a few days and I suspect that I won't hear from them until that time. My life has been in a holding pattern waiting to talk to someone and my patience is depleted.

I am having to walk my little dog on a leash at all hours. This means that I must get up 30 minutes early (at 3:30 a.m.) and walk him in the dark. If I turn on lights or use a flashlight, hornets come buzzing. Hornets are getting into my home and have I am terrified of them! Once in I have to chase them down and try to kill them before they sting one of us. I am in the process of organizing a large event in my town which requires some travel and errands and all of that has been put on hold. The frustration is just making me angry and shooting my BP & HR up...I don't even want to know what it is, because I hate to increase my meds.

I missed more work waiting until after noon and still no call. I called back and was told there would be no inspection, and an inspector would call for another appointment. Well, you guessed it, no call. I called the corp. office for Terminix, and they just wanted to know if I'd like to schedule another appointment. I don't think so! I'm affraid the work they do might be as shoddy as the way the company is run.

I missed over 5 hours of work with nobody from the company calling me about them not showing up. That means I did not get paid for over 5 hours today.

Terminix inpector Dave came out and verified that termites had indeed re-infected the same area. However, he insisted that these were a different speces of termites than the original infestation and therefore not covered by the warantee. It will cost an additional $2,500 to treat.

We called several pest control companies. The Terminix rep told us their system, in-ground baits coupled with a biological toxin, would not just kill on-site termites but destroy the termite nest because the worker termites would carry toxic food back with them to feed the other termites. And all this without poisoning our soil, endangering our pets, etc., etc., blah, blah, blah. In short, the only system of termite control any sane person would even consider.

I've lived in New Mexico for nearly 40 years. When I moved here, termites really were not an issue. Now they are, perhaps as a result of climate change, but my prior experience with them was nil and I bit.

We paid them about $400 per year for three years. Our contract called for someone to come and check the baits once a month. Their service was intermittent, and we seldom saw the same technician twice.

March marked the anniversary date for our contract. In seeking a renewal of the contract, they told us they were no longer using the bait system and they would be coming out to remove the traps and do an inspection.

During this time, we had additional termite damage to the same window frame. On the day of the inspection, the technician found no termites in the house, but some under the cement tiles in front of the porch.

The technician had begun pulling up the baits before my husband realized he was on the premises. My husband said, wait a minute, I didn't tell you to take those up. After some discussion, the technician called his supervisor and my husband overheard him say, Yeah, this guy wants to keep them. He thinks they'll protect him from termites.

My husband now tells me they don't offer anything but inspections and what amounts to termite insurance.

Well, we still have termites on the premises and, as far as I'm concerned, three years and $1200 later, we are exactly at square one.

Amazingly, this did not stop Terminix from continuing to enforce sales agreements. We actually paid on many invoices thinking Terminix, a nationally recognised company, must have legitimate reason to bill us. And maintaining excellent credit is our business' highest priority - we don't typically dispute $95 charges. It's now getting into March, 2008 - and we still have not received anything in writing from Terminix confirming that our accounts are cancelled (after multiple requests).

I have been with the termite manager and we went on a claim and he said we can't cover this, it is carpenter ant damage and I have been in this field for 6 years and I knew it was termite damage, but he was trying to save the company money for HIS BONUS so the customer got the raw end of the deal. Just as a warning, always get a second opinion if you think you have damage and are told you don't. When this certain mgr got the job he told the techs that you guys know more than I do about termites. What kind of leader is that, if he can't even identify termite damage and has been in the business for 10 years?

Customers did not get what they paid for and are being lied to every day. They have a really poor service dept that would rather be at home every day at 2:00 then take care of a 4:30 appointment.

The salesman stressed that I am only signing up for one year. I initially wanted a one-time service, but he stated that I have to sign up for one year, since they do not offer a one time service. Terminix never informed me of when they would come to service my property. One time I found their notice on the door. I called them back to request service inside my home, since i still had ants.

I called their 1800 number, they referred me to a local branch, I called a local branch and had to leave a message. after 2 weeks they contacted me, however they would not service me on the days that I was available. I was extremely dissatisfied, I considered my money wasted and in december 2005 I called to make sure that the contract is cancelled. The representatives gave me a run around: i was told that the person who can cancel my contract is not available, and that they will contact me when they can. In february 2006 I got a bill from Terminix, saying I now owe them money for a new year.

I called them back and explained the situation. They are refusing to cancel the new charge. They are referring me from one person to another, they are arrogant and defensive. I asked about their "100 % satisfaction or money back" that they advertised, but they refuse to give me an answer as to how to pursue this matter.

$3500 = 6 dates from hell. It sure does not feel good to be hit emotionally as well as financially in one hit.

When I call the above number to see when it would be scheduled, I find that the number is either not working, etc. as the call will not go through. I have used this same number each time I talked with them. I have gone to the Terminix web site and I can't seem to find a way to contact someone at Terminix to find out what is going on with Terminix. I find the entire actions and (no)service by Terminix highly questionable and you might could say fraud on the part of Terminix. I paid my yearly money to them and to date (for the year 2005) have had no service at all or calls from them to say why.

I showed the man that comes over to check my stations my contract and he made a call to the main office and told them that on my contract it shows that I should be getting active bait. He put in the acive bait. I called Steve Florio (manager) to discuss this with him because we went 1 whole year out of our two year contract without bait. I told him I either wanted half of my money back or an extended contract. He told me that the box was check off for active bait, but the salesmans initials next to the box meant that it was mistake.

I told him if a mistake was made, a new contract should have been drawn up or it should have been crossed out with both of our initials. Anyway..I'm sure a salesman who has been doing this for years and using the same form over and over for years is unlikely to cross off the wrong ox and then claim his initials next to the box is a "mistake". I told steve I would be taking him to small claims court. He called me back 1 hour later and said he spoke with his legal department and asked me what I wanted.

I again told him I want half of my money back or an extended contract at no charge. This conversation took place on October 31st. I called him on November 3rd and he didn't have an answer for me. He said he needed to speak with his regional manager. It is now November 10 and Steve has not called me back. I filed with small claims court

I was told my service man was on vacation and the other person was booked. The service manager would call me. No call was received! I have called every day for a week. On Thursday, July 28 I was told that Brian was back from vacation but completely booked but would fit me in. We called back about noon to say we had to leave at 2:30pm and were told no problem, he would be here. It is now Friday, July 29 and I have called again and been told that he and his service manager are completely booked and can't make it today.

I was told that someone will be here tomorrow, Saturday between 12:00pm and 2:00pm. Although this is inconvenient for me as I am having guests for the weekend, I okayed this request. This is a company that advertising 24 hours response and charges quite a bit of money for a yearly contract, but does not deliver!!!

The guy comes out and sprays outside of my house. Two weeks later I call back. The ants are twice as bad. He says this is normal call back in two more weeks if they are still real bad. Two weeks later I have sugar ants everywhere and still have the carpenter ants so I call again. The lady tells me the guy will come out the next Thursday, almost two again. He never showed up never called. SO I called and said I wanted to talk to someone to file a complaint. THis is almost two months or more that im fighting the same problem. So much for terminex satisfaction guarantee.

So I call back again and the lady says she will have him call me. Well he shows up at my house a few hours later with no warning no call nothing. My girlfriends 14 year old daughter was home alone and didn't want him to come while she was there. Which he should have called anyway. This guy knows where my girlfriend works as he sprays the store she works in.

So I called back again and wanted to talk to the main guy. This was on Friday two weeks ago the women who answered the phone assured me she would have the manager call me on Monday. I still havnt heard from anyone. When the guy showed up the last time I told my daughter to tell him to reschedule. He never called. They raised my rates from 70.00 to 78.00. I have not paid the last bill from over three months ago and will probably have bad credit for it. It is a shame that they can get away with stuff like this.

I have paid it because they had done the work. I was never home when they'd come. But on 5/10/05, I was home and saw the truck pull up to my house. I watched Noel Gonzalez walk into my backyard. I then watched Noel Gonzalez walk out of my yard one minute later. I thought he had forgotten something he needed to spray my property( 100 X 99). Instead, he put a bill in my mailbox and left in his truck. I called his supervisor, Steve C, immediately and told him to get Noel back to my house to spray if they thought I was going to pay $102.23 for that one minute visit. He said he'd send him right back. Well no one came back and I received another bill for $102.23 in the mail.

They did try to fire me in Sept 98. But their reason was shaky and they backed down. Another co-worker they fired was about 70 years old; they didn't fire him, they just took most of his territory away from him so he couldn't make any money and forced him to quit.

In my case they said I turned in a drawing that wasn't accurate. I have been turning them in the same way for 13 years.