Terminix Reviews

I scheduled the service through the internet and the rep called me within six hours. Terminix did really well on that. They explained everything that they were doing. They found what the problem was, and then they told me that the guy would be out the next day to do the service and put the bait. The guy called me and said he'd be out there at a certain time, and then he showed up at that time. When he showed up, he also said what he was going to do. The experience wasn't time-consuming, but it was very informative. Terminix did very well. I was really impressed.

Terminix has been very great. We had all kinds of ant problems and also had spider problems. They have cleared all that up for us. They come out as quick as possible if we call and we have a problem. They have very friendly technicians. They're very thorough and they seem to know what they're doing.

Terminix calls to set up an appointment and I also get a text, and then the technician calls a few minutes before he comes out to make sure I'm home. In case I'm not home, I can get somebody else to be there and I like that experience. The technician also lets me know what needs to be done before he gets there so he can get in and out 'cause I don't want to waste anybody's time. He takes pictures and puts it in our report as well. I had great service recently. The technician was very educational and any question I had, he answered very professionally. He even picked up the trash that was around and I love that. I appreciated him for going over and beyond.

The Terminix tech comes and does my house once every three months. The tech has been very professional and he puts on slippers before he comes in.

The techs of Terminix are wonderful. They text me before they're going to come a few days. Then, they text me a few minutes out. Then, if I'm not home or if I want to meet them, they have these nice texts on what I prefer. They also have their uniforms neatly pressed and mask too. They're polite and professional. They also leave a report and send it and they text and let me know.

Their exclusion service is a trap set for customers. They show all the work that needs to be done (2 days worth of work) to sign you up for 2K. Then finish the job in 2 hours and say it's done. They are hard to reach and the finance company SMAC is hard to reach. It's a nightmare to get out of this trap.

I have been with Adam’s Pest Control for years but they didn't come out but once a year and they just only checked for termites and they didn't do anything else. My sister has had Terminix for years. She was telling me how they came out every three months and sprayed. Terminix also had a better package for me and I appreciate them coming out as fast as they did to try to help me out with those spiders. Sometimes, two or three times a day, I’m seeing spiders. But so far, everything has been okay. They also came out and put the things down for the termites and we haven't seen any of those. The guy that came out was really nice and professional. We had a good time that Saturday morning when he came out.

Terminix has been great. We've had them for years. We have pest control. Four times a year, they come out. Then the neighbor's house had termites so we had swarming done outside. The tech was very nice and he had a trainee with him.

The technicians usually come out every three months. Jimmy is very good. I've not seen spiders since the last time we did it. It's just hard to contact Terminix to pay a bill. They said their customer service people were busy. But I left my number, and they called me back and I made the payments.

Terminix came out to do an initial review and then the tech was sent out to set some traps. They’re coming back on Wednesday. They were great. I'm looking forward to them taking care of the problem for me.

Terminix called in advance and scheduled the annual inspection. The tech that was sent has been here before and he was very proficient. He knew the job.

The last few times, the technician showed up and said that he communicated with me on my phone or on my email, and it happened to be the same day. It wasn't the day before, so I wasn't home when he came. This last time, I just happened to drive up as his truck was sitting out in front. I got here about the same time he did so I was able to let him in the house. I asked him to spray the inside of the house because I've seen evidence of spiders. He did that and I waited for him to get down, and then I left the house again because he said it has to be two hours before I could go back in. He was a really sweet man. But I'd like him to communicate the day before he comes and not the same day because if I'm not on my email, or on my phone, or if I'm really gone from the house, I won't get that message till it's too late. That's the only problem I have with it. The rest of them have always been very courteous and compliant. I've always been pleased with Terminix.

I'm on an annual plan where they come out periodically and do a treatment. The technicians that I have had exposure to seem to know what they’re doing and they go about their service in a very professional way.

Recently, Terminix did a checkup around the house. It's usually a surprise that all of a sudden they're coming and I don't know anything about it in advance, but the technicians are very nice. I've used them for 40 years, and I'm pleased with them. I've used them in every one of my houses and I have them for termites. When I did have them on other properties that I lived in, they did the entire service, and I never had any more problems after that. They're very efficient. I would definitely tell my neighbors that they're good.

The tech that came to my home was good. We still have seen some bugs but he told me to give him a callback and he would come back out here to do a follow up before the next time is scheduled.

This Company is awful in so many ways. First off the People with Customer Service are useless, incompetent, rude. The Technicians are incompetent and not thorough when they spray in the Home. If the Technician actually shows up they are not thorough. Unless You want to deal with complete overpriced incompetent garbage I would suggest not getting with this Company whatsoever.

In beginning of the year, I had Terminix calling me at 10 o'clock in the morning that they were coming at 1 o'clock, but there was nobody there. I had a guy do this several times to me, and nobody came out and inspected the house. Finally, I paid the bill and I got a call from a guy who scheduled an appointment the next Monday. He came out and did the inspection. He was a nice and courteous guy, he was efficient and he cleaned up after himself.

We had a termite problem and we trusted that Terminix will be the best to handle that. Our neighbors also use them. So, we thought the consistency would be good. They're a little bit pricier but the fact that we don't have to be here for the outdoor treatments and stuff has been wonderful. It was comfortable paying it for what we're getting. I would recommend them.

Do NOT use this company. I would give negative stars if possible. My family and I have had a terrible experience. We discovered we had bed bugs in our house and called Terminix to treat it. The tech suggested tenting and fumigation to make sure the bed bugs were completely eliminated. We agreed and he gave us an appt 3 weeks away. The day of the tenting the crew shows up and they say due to the roof being too steep they would not be doing the tenting that day. They said they would come back the next day with a crane to finish the job. They did not show up the next day nor did anyone tell me what was going on. My family and I were staying at a hotel at this point over 20 miles away.

I have bait stations with Terminix. The guys came out and did a check of all my bait stations. They protect me against subterranean termites. They spent about 20 minutes and said everything was fine. But I was concerned that I did not get a notification that they were coming. They never called me to let me know they were coming. But because they were outside, and I happened to be here, it didn't present a problem.

I signed up to use Terminix for pest control. When I signed up for the service it was stated that I could cancel at anytime. First, I called their customer service number and had to leave messages and it was 2 weeks prior to hearing back from the company. Second, I call to cancel the service and I am told about a cancellation fee, which turns out is the entire balance of a year contract which was never disclosed. I was told I could cancel at anytime. This is terrible business and I will never use their service again. What a disappointment.

Our main problem was ants. We called Terminix and the guy came out right away. He was very nice and good. But the person that I talked to when I scheduled the service told me totally different than when the guy came out here to actually do the service. So I really liked the man that did the service, but the person that scheduled the order didn't seem to know what he was talking about.

Terminix does outside stuff for us. They're always really great and give me a call before they stop by. The techs just do the work and they're on their way. Everything's been really good. I have no negative experiences at all, so I'm very pleased.

I called Terminix and they put a time down. All they did was spray around the house, inside and out. The tech was very friendly and knowledgeable.

We’re very happy with Terminix. Everything went fine when they came out.

I paid my bill in December 2020 and called on January 6 to cancel my service. I spoke with Mr. ** who said he is a supervisor and that my service cancelled and my account does not have a balance. I am now receiving a bill from Terminix for March 2021. I called 5 times and no one can resolved my issue. They want me to pay for a service when my account was canceled in January 2021.

It's hard to get to them. I have to go through the 800 number if I wanted to make an appointment. But there's an office in my town. So, I've gotten to know the technician really well. I just contact him and then he makes the appointment through the office. The pests and the rodents are gone. So, I'm very happy with that. Just within the last month, there’s a tenant in this rental property. They brought in some roaches and they didn't tell us. It got out of hand before we knew the problem. As soon as I knew they were there, I called Terminix. We’ve got a contractor and the fellow was out within the day. He has been coming every couple of weeks because they’re really bad.

I used the website for scheduling the service and it was all very top-notch and smooth. Also, it was good with the tech who came out to spray.

Terminix came out for a routine pest control, which I get done quarterly. Jonathan, the tech, is one of the better ones. I like him. The last time, I told him to make sure that he removes the cobwebs and to spray for spiders. I have a plant collection and I told him that I need to make sure to be very careful when spraying in the back and so far, the others have and he has, so I'm happy with them.

Terminix did a $2,000 retrofit in my basement for pests. I've invested quite a bit of money with them. One time they sent a billing to renew my service, which I did not know was only for rodent control. The head office told me that I'm covered and everything's fine and so I waited for the technician to arrive. When he got here, he said I was not covered for that service so we'd have to write a contract. That was a lot, a little bit odd, and I didn't fully understand. If only they could be just a little bit clearer like I'm covered for insect and pests for a year or I'm just covered for rodents. Sometimes they make their language or their contracts a little too complicated.

Long ago, Terminix came and inspected. They treated the termites and found another issue. It was a post beetle that was in the old support beams in the basement and they treated that too. They've come regularly to check the traps. About a month and a half ago, my wife noticed some ants. I called them and they came right out. Now, the technician texted they would be here tomorrow and I appreciated that. They would also text about an hour or two from getting here and say they're on the way, and then always give feedback of what they found. We haven't noticed any termites since that treatment, so that's a good thing. I'm pretty pleased with them.

I've used Terminix in the past, and I decided I want to use them again. I never had any problems with them. They've done the job very well, and I've been pleased with them. Their technicians would come to the door, introduce themselves, tell me what they're going to do, and go off and do their job. So, it's been good. Usually, I have them come out every three months. Although I did have to call back about two weeks after their last visit for ants.

Terminix has been very accommodating when I'm scheduling for service. The technician that comes out is very good. If I have a concern, he answers the questions or if I see a roach nest around, he's very diligent with the thing. If he has the medicine, then he'll take it upon himself to take care of it. If not, he'll come back. He's very on that.

Terminix had a special price for going with them. They treated me well, and the pest activity decreased. I had a little problem where there was a bug that could bite me, and they followed right up with it. The lady came back out and sprayed some more in the bedroom.

Generally, I'm not home when someone from Terminix comes. So, we usually communicate before they come. They'll call to tell me that they're coming, what day they're coming and what time. The day of, I get the little emails or text saying they're on the way. Then when they finish, they put the little notice about what they did while they were there with pictures. So, it works great for me.

I requested for service online and about a day before, they reached out with a text message saying that they could do it in a different time slot. It's so easy to use.

Sometimes it's frustrating to try and get through when scheduling for service. It asks me if I wanted to be called back and sometimes that works but sometimes it doesn't. And sometimes, it routes me through a couple of different people until it gets me to my local branch. We just added the mosquito treatment and after the initial treatment, we could tell there was a big difference. But we had a lot of rain and rescheduling somebody to come back out has been difficult. Also, the people who come out are great when we're on site but getting feedback is difficult. If we're not there, they'd say they were done and what the treatment was but if we have a follow-up question, we don't ever get a response. But other than that, we liked everybody.

I had rats. I called Terminix and everything was taken care of right away. I haven't seen any rats since they came out.

The gentleman I scheduled my service with was really informative, asked me if I had any other questions, and gave me the contact information of the person that was coming out. The tech made sure he called to say he was on his way and when he showed up, he sprayed all the areas and asked if there was anything specific that we needed to be sprayed. Also, he gave us something for our attic. He saw that it was old insulation and he gave us a little information on where some of the bugs might be coming from and why. My experience was wonderful and I'm gonna keep using Terminix.

We have three accounts with Terminix and with two of them, the person in charge does quarterly inspections and service and they do a very good job. The third account we have offers annual inspections and they're adequate. The techs tell you when they’re coming and what the window is going to be. Then, they tell you that they're on their way and they introduce themselves with a name and a picture. And when they get there, they're very professional and when they leave, they send a report of what they did and what they found. Their service keeps the pests at bay and we're pleased with that.

We were very impressed with the rep who came out. She was very thorough. We had some problems with ants, and there's not ants. And downstairs, we have spiders, and they came out and died. Great job.

I appreciate it when I get my quarterly visits. Our technician gives us a call usually the day before just as a reminder and let us know when he'll come. If we can't make it or we don't like the window, he lets me know give him a callback. Very easy to work with. Easy to adjust. Very convenient. Our issues have been addressed as well.

We deal with Nick and he does excellent service. He's always friendly and professional. He did everything when he came out. He wiped cobwebs and all kinds of stuff in the garage, outside, and the windows. Also, he made sure our dogs were out of the way and he explained everything to us. There were always ants on the side of our garage and the side of our house and they're gone now. We appreciate all the work that he did.

It's very easy to schedule service with Terminix. They are on top of it every three months and if we have a problem, I just call and they're right back out within days. During covid, we had a different technician probably because of everything that was going on. But they always call right before. They always have badges so I know that it’s truly them. They always let me know afterwards what they did. Having the service, there have been less spiders and I have barely ever seen roaches, which is good.

The experience is a little bit better but generally speaking, it's hit-and-miss with Terminix. One of the reasons is I have two different plans with them. I'm confused what the names of the plans are to start with. Further, I don't thoroughly understand what each of the plans cover and what they're responsible for. Is the individual who shows up at the property only responsible to do an inspection of the bait traps or is he also responsible to do an eyeball on the structure to determine whether or not termites have in fact entered the structure?

I've been a Terminix customer for 30 years and the quarterly technicians have mostly been great. I really like the ones right now. My home Terminix person calls me, comes, does her job, and always asks me if I need anything extra. She seems thorough and has been consistent. It seems like I had a lot of different people for a while that it's so much better when it's consistent.

Rafael is the best. He does the pest control inside and outside of my house. Also in the summertime, he does the mosquito service. When I get a text message for my appointment, it will remind me that the technician will go to my house the following day and to please open the gate from what time to what time. The next day, when Rafael is on his way, he would send me a message and the map to where he was and then how many minutes he will get here. After that, he rings the doorbell and starts to do his job. When he finishes, he just knocks at the door. The next thing is I get sent the statement by email.

Most of the time, scheduling service with Terminix is not so bad. But sometimes in the spring, it's hard because everyone's calling about ants. Paul is our Terminix technician and he has always given us 110%. We've had him for at least 10 years and he has always taken very good care of us.

I like being able to schedule the service online. I go on there and say what date I can do it, and they come out. It's pretty cool. The techs were professional that they were able to explain what was happening. So it was good. Recently, we had some rain, so some ants were finding their way into the yard again. So we called them out, and they took care of it.

We started with a local company, and Terminix bought up the local company, and we just stayed. The pest activity in our home was taken care of that's why we're still with them. They're very good.

A serviceman from Terminix came out and inspected the home. I like him very much. I would recommend Terminix because I did have termites some 10 years ago and I've been with the Terminix people some 10 years. The only complaint I’d have is an inspection of the internal home and even the outside is very limited as to what the inspector can do. I'm not blaming it on the inspector but as far as the visual inspection there, I asked a question about the damage I had originally originated from under the bathtub.

The service was supposed to be every three months. And Terminix was supposed to come in May. I did not see anybody in May. They came out the first of the month and sprayed the yard. They sent me a message saying they were coming to spray inside. But I haven't seen anybody for the inside of my house. I'm on for the original plan. If I'm on something new now, it will be $50 a month. I don't know what they are taking out of my account. I have to check it this month.

The technician that came out most recently was amazing, but the first technician that came out was not helpful. I also had scheduling conflicts lots of times and as far as effectiveness, I've not seen a decrease in what I initially hired Terminix for, which was carpenter bees.

I have Terminix here in the association, and they have kept my place up to date. Everyt three nmonths, I have the association schedule them to come and check everything. The guy that comes out here is excellent, because I'm a very fussy person. If I tell Terminix what I'm having a problem with, they cure it right then and there.

A coworker of mine used Terminix. She ended up having some issues with them. But they were able to correct the errors. That made me feel confident in their service because when she said they came out and did what they were supposed to do, I felt they stood behind their words. Getting the services done was simple. So far, I have not seen any termites.

My friend moved out of her house and she had fleas. I needed to get in there and do some things but I couldn't do that until the fleas were taken care of. I was in a hurry to get problems taken care of. A friend of mine recommended Terminix to me so I called them. They called me back pretty quickly. They had their appointments but they called me back the next morning and said that they could come earlier.

I have home inspection for termites once a year. Terminix has been responsive. I've been happy with them so far.

I signed up with Terminix sometime in April. I called and they came out the same day and installed everything for me. I like the timeliness of it all as well as the price. I thought it was gonna cost a lot and that it would be months or weeks. I'm perfectly fine with everything that Terminix provided so far. I was just trying to find the numbers so I could call to see if they could come out as I've been seeing some little bugs and roaches in the kitchen and the bathroom area.

Everything has been good. Whenever there are issues, Terminix helps handle them, and they have done a good job. We used to have Billy and he just retired. We really miss him. But then, the new guy we have has been great. Terminix has been very reliable and customer service has been awesome, so we kept them for so long.

Scheduling was good. Everything was fine. The guy doing my yard came every two months and he did an excellent job. He notified me before he was coming to let me know when he would be there. He performed his duties very well and he was very courteous. I'd recommend him to anybody. One time, I was wondering why there was so many ants in my house all of a sudden. He checked it out and found that they were crawling across from the neighbor's yard over the fence, coming across the fence and then up into the house. He eliminated that.

Terminix is servicing a rental house in another state and they bill me regularly. Technicians go there and the tenants don’t complain about bugs. The service is working fine. Terminix is reliable and non-intrusive.

We've had Terminix for a number of years now and they've been good. We've had John who comes in and he is an elderly man but does an excellent job.

The guy that comes out is so good and informative. He is a great guy. I can ask him any questions. He tells me what's going on and that's what it is. So I really like him.

I was not home when the technician shows up and calls me on the phone and he had never scheduled. No email was received nor text, or phone call prior to arrival. Then charge my credit card. And stated they service my Studio Apt. "Upon purchase, you have given us authorization to regularly maintain the property for pest control on a quarterly basis whether you are home or not." I have called numerous times to complain about the changes which the lack of communication gets worst as time goes by more than 6 months. Terminated their service, hired another company. Disappointed. May 2021.

This business got my email address without my permission somehow. I am filing a complaint about this company wherever I can. Spammers. Possibly from some company named Smart Financial.com, maybe. I will punish every spam email from now on.

The technicians are great. They explain everything. They take their time to make sure we are satisfied with the service, and then, I see the technician the next time around. So that's fine. Terminix scheduled my yearly follow-up service on the 18th in the morning. But they never showed and they never called until later that day. Then they said they would be here Thursday, but I've not heard anything and no one has come out since. It's been a week. I would still recommend them. But if I don't hear anything or if it doesn't improve, then I'm probably going to cancel the service and go with somebody else.

The tech who most recently came out was very thorough and communicated well with us. It was the annual inspection and we've been pleased with their reports. I would recommend Terminix.

They have excellent customer service skills. I call in to schedule and in no more than five days, they would come out. When they come to my home, they make me feel like they're glad that they are here and that they come to solve my problem. They make me feel at ease. They're very friendly and they seem very knowledgeable. They would explain if they find a problem and even if they don't, they would let you know what they're looking for and walk you through it. This last contract that I got was for rodents and the tech told me I could just relax. Once he had checked, he came back and gave me feedback. He acted like he was genuinely concerned about my problem and put me at ease that the problem was gonna be solved. I love the way that they treat their customers. Also, I'm very pleased with the contract that I have and I plan to continue it.

I've used Terminix for over 10 years. I have an annual contract with them. And they've been nothing but great ever since I started. I have a farm behind me, and when he knocked down a barn, it sent rats in every direction. At the time, over 10 years ago, my kids were young, I had a beautiful brand new backyard, and an in-ground pool. When my wife had friends over one day, a rat actually ran across our deck. So I called Terminix instantly. Name recognition is what brought me to them. And again, they got the right guy, because the first technician I had for many years, Bill, recently retired, but he was outstanding.

We had stink bugs and that is a big thing down here and it is crazy. We went with Terminix and my husband had to call back because the stink bug issue didn't go away. He had a little bit of difficulty with contacting them but when they come out, they're very courteous. The last guy that came said he would be the one and he gave us his number. We've also signed up for the termites as a precaution to stay ahead of that.

Terminix came for the routine quarterly maintenance and it went great.

I've been dealing with Terminix for years. The tech that comes out has been wonderful. He comes out every second month and he treats the outside, the perimeter of the home. He's always contacted me prior to coming. If I see him, we chat. If I don't, he leaves a little note that says he was here. Everything is wonderful.

I have a contract, and Terminix comes every three months. They knock on the door, let me know that they're out there, and they do their thing. I've had the same technician majority of the time. Sometimes, if I need them to come inside, I let them know then they do that, too.

I got bids from a few, and Terminix was similar price range but has the name brand recognition. So I went ahead with them because it wasn't different cost-wise. I scheduled an appointment on the online portal, which Terminix cancelled and never filled. But the time before that, we had somebody come out and spray. She looked around the property, did some spraying inside. They asked me what I wanted to have sprayed. And then it was rainy that day so she said she would do the outside, but it probably would not be super effective. We chatted a bit. And that was pretty much it. It seemed good.

We like Terminix. Terminix is great. We rely on them and they do a good job. Our representative came to do our regular spring and asked me if everything was going okay, and I said we needed more ant traps. He made more ant traps and we were good. He also knows that I have small children, so he alerts me if there's going to be some wet spray that he needs the kids to stay inside until it dries.

Terminix is good. But sometimes, making a service call is hard. You have to call some central place, which then gives your number to somebody close to you. We live in the country, so there are not many places really close to us. But it gets done. It's not like we have to wait a long time. It would just be nice if they could just call their local guy and say, "I need to set up an appointment." They're also very expensive. But they keep my house from having termites. The people are also wonderful. They don't put anything on the ground, they just come out here and make sure we don't have termites.

Our service guy from Terminix comes out quarterly. They call me and schedule the service. I've had Terminix for almost 30 years. It's a reliable and good service. Everyone's been fine, too.

Terminix came out in April and put the things in the ground, sprayed the house, and I didn't have any problems until last week when I started seeing ants. The technicians were very nice. They were supposed to come today. I haven't heard from them yet. Usually, they're pretty busy. So, you can leave a message and they'll call you back and I find they call you back pretty fast.

The Terminix tech does exactly what we asked him to do. He comes, does his job and then leaves without knocking on the door.

They did my mosquito service last week. They called to say they were coming, what they would be doing, and when they would come. Then, they called when they were done and asked if I had any questions or any concerns. I'm satisfied with the service. It's worth the money.

Everything was good with Terminix but I did wonder about calling just to make sure that we do get an inspection scheduled so that we have peace of mind. They were offering a free termite inspection. Other than that, the guys who came were cordial. They seem to know what they were doing.

There's barely any pest activity after Terminix comes out. We had these carpenter ants and they've eradicated that and there's been no sign of the ants. Also, their techs are so polite. I always feel safe. They let me know they're here and when they're leaving. I've had Raphael the last couple of times and he's been nothing but professional. I love the phone call ahead of time.

I had fleas that were in the house probably from the cat and the gentleman that came in was extremely pleasant and very professional. He knew exactly what to do and he got rid of the fleas. He was above and beyond knowledgeable. I would give him kudos. Terminix should recommend him to their other customers that have a flea problem and recommend him to other customers because he's top-notch.

They do a pretty good job. The last time they came out, they checked around for bugs and stuff. I tell them different places to spray and they usually do that. Then, if I need them to come right back out, I would call on the phone and they would come back and do the job. I would recommend them.

Terminix is really great. They're really good with their job. The young lady that comes here is fabulous, friendly and efficient. She normally does the inside, unless I want the outside done, ‘cause right now, with the spring, bees are buzzing around. She also lets me know what is going on and what she's done, and if there is anything else that I need to be done.

We like Terminix. They come right out when we contact them and have any issues. If they don't get out that same day, they'll be out within the next day or the next couple of days. They're also very professional when they come out.

The techs of Terminix are friendly and they do a very thorough job. If I ask them questions, they answer them in a way that I can understand. Their service has improved a whole lot, but I'm not at the stage where I never see a bug, and I guess I'll never get at that stage. I have a certain time that they come but if I see activity within that certain time, I can call and they'll come back.

We've been using Terminix for years and our properties committee is satisfied. They're known for their reputation and they have been in business a long time. The technician came in yesterday and he sprayed the entire building as far as what the form said. He usually comes once a month. But I didn't see him last month and I told him that I saw a roach crawl up the wall in the office and that was the first time in my history of being here that I've seen a bug on the main floor. He didn't answer me and he just did his regular spraying around the perimeter of the room for spiders and things like that. Then he came back into the office and said he was done. In the winter months, there was a day that was icy outside. I was in the office and I got the email from Terminix right after the technician left. I looked out and he was sitting in the parking lot. He said he sprayed the exterior of the building. He must have thought nobody was here.

Terminix did a very good job. Brian is the gentleman who comes and he always lets me know when he's coming. He'll go over everything that we need to go over. I only get the exterior done and we're very pleased. However, their price is getting a little high. There are other competitors in the area that are actually cheaper. I have to renew it here in July because I'm done now with my current contract. So I'm debating on whether to renew it or not.

Terminix came out to check the mice exclusion. I had to go through the technician because it was too hard to get through when calling the main line to Terminix. They never answer or they put you on hold, and then it gets disconnected. But then I text them directly and they can help me with the appointment. Overall, they're professional and helpful.

Terminix was the company I was trying to trust, unfortunately, I made a annual payment of $1400 just for mice control. Obviously, I made it because I trusted them. At first they said this includes mice, and 50 types of pest service and I agreed because summer was coming too. Later, when they gave service for pest charged me additionally and said, "This will cover you for 3 months. If you are not Satisfied, professional will come and give you free service." They did that only once, when I called for another service since it wasn't solved, they refused to come and then you said to give me refund then, if you can't keep your words, and they REFUSED. SO I WOULD NEVER EVER RECOMMEND ANYONE TO GET RIPPED OFF, because every time they change their statements.

I called what I thought was my local office and then it turned out to be 800 number. I left a message and the recording told me someone would call me back shortly. It's now a week later. I have an account with them. Found some mouse droppings and I saw some yellow jacks and need someone out asap. Not sure what to do now. It's ridiculous. What am I paying monthly for?

I've had a terrible time this summer with wasps outside as we cannot find the nest, but they keep coming after my toddler and I, so we've been confined to inside unless necessary. I looked online and advice given is to bring in the professionals, so I lined up Terminix to come out. I've also had a hard time with those big ants inside the house. Carpenter ants? I don't know and the Terminix technician didn't seem to know either.

I would give zero stars if it was an option. I called Terminix because of the 5 star top rating on this site. Scheduled an appointment for yesterday between 3 and 5. Never heard a word after that. I called today to see what happened. They had no excuse. Just decided not to come, or let me know. Pretty unprofessional for a "Top Rated" company. I called Orkin. Showed up on time. Great Price. Scheduled the service for the next day. ORKIN is the Top Rated company in my book. You should skip Terminix and call Orkin.

The Terminix team told me what they were gonna do, they came out, and they did it. I'm signed up on a quarterly basis, and they tell me when they're coming out. Their contractors seem to be pretty good to me. The insect level has been going down except for the wasps. A high wasp activity out here has been inherent. If you kill them all, two weeks later, they're all back.

I have a termite contract with them. Usually, I get an email and a telephone call when I schedule service. This March, the tech just showed up which was unusual. My contract is up in May and they start billing me in January. But, I would like not to get a bill before March or April. Six months ahead of time is a little early. Also, I usually get a different technician every year. But they're always very professional.

When we had fleas, they were very responsive to our needs to have service between--twice--and helped us understand what we needed to do to get rid of them (sweep at least every other day all over the house). Our person asks what we are seeing and having trouble with and treats for that as well as anticipating what is coming up. I appreciate that. My family also used this company for decades, so we have a very long history. Our service person tries to call ahead to let us know he is coming and see if we will be home. That helps as we are in and out quite a bit these days. I can let him know by phone what we are dealing with so he can cover that. Always respective and pleasant interaction.

I didn't have much luck with local pest control places. I chose Terminix and they've been pretty good since. They only come out quarterly, but they just tell me to call. I usually have one come in between especially during bug seasons and they’re great with it. Now, they hire more experienced people. I get the same person and not keep changing. They also seemed to do a more thorough job, not just throwing the wand all around. The price is a little high, but I’d rather have it done right so I’d just keep them.

The tech came out for bedbugs. He was cordial and sweet. I could talk to him and he was just very pleasant. He was excellent. Everything came out okay.

I love every time Terminix comes. The tech that they send is very thorough and very good. My bug issue has decreased extremely much. I'm very grateful with the products that they use, that they're using the right things to make sure that our situation is getting better. Everything about them is pretty awesome. I'm gonna definitely keep using them.

In preparation to sell my mother’s home I needed termite inspection and mouse exclusion due to indication of prior mouse activity. The inspector did a thorough job and made recommendations based on photos and findings and offered several options including full service for both with a one year warranty transferable to the new buyer. Terminix was quick and responsive and did a thorough job. Thank you!

The guy that comes is usually the same one. He is a real friendly and nice guy. He goes all over everywhere and check and then doing stuff, and spraying outside. So everything’s good. Terminix would call us and tell me they will come out and do a yearly thing to go around and check stuff, and spray what needs to be sprayed in the yard. They're doing so well with it. I'm very satisfied with them. They know what to do and they get out. They're not here that long and the big thing is I have no trouble with pests inside or out.

I've been using Terminix for five years now and they always communicate very well. My experience has always been very positive. I'm on a plan and I get quarterly service. Every three months or so, they call me to schedule an appointment and let me know when they’re gonna come out. They pretty much drive the ship. I tend to forget but they keep me on track. The technician that normally comes to my house has been doing my house for several years and we developed a first name basis relationship. I trust the guy to come do his job when I'm at work. He always lets me know before he comes, when he gets here, and when he leaves. I’d definitely recommend Terminix. The quality is top-notch.

Please avoid Terminix, I surprised this company is still in business. The branch in Gaithersburg Maryland scammed me by alleging that there were mice in our house and charged us over $1100 to exterminate the mouse. When I found we were covered under our home warranty, I asked to be taken out of the contract and disputed the bill. They found my American Express card from an old transaction and charged the disputed bill to that account. This criminal act in the age of the Covid 19 pandemic was traumatizing. Terminix agreed to refund me the money save for $200 but the manager reneged on that settlement and gave me much less. I have since found out that Terminix has a horrible reputation. It is my goal to ensure that no one goes through the hell that My family went through in the hands of Terminix. Do not use them!

Terminix was the only big name in insect control that I knew at the time I went with them. I was with them for over 30 years because we were with them over at our previous house, too. Originally, we had termites in the backyard at our other house. It was like a sandbox. We contacted them at that time. We had termite protection from them. Then we just carried them over to our new house. In the beginning, when we talked to their people, if I had a problem, they took care of it right away.

Be careful, Terminix will overcharge you and without telling you!!! I was called before the last service, I told them their service was not needed anymore. The customer service told me I will be charged if I wanted to cancel the service, in 10 seconds, she told me the service was already billed previously, they will not charge me anymore with the last service. I let them come to my house for the last service. In few days, I saw they charged me for $157 on my credit card on their file. I contacted them, they never got back to me. Shame on you Terminix!!!

I had work 20 days ago and today, I saw some termites inside my house again. So, I called Terminix and they said they will call me back. I haven't heard from them, though. Other than that, Terminix was really good, and I was really happy with the work. The person that came to give me an estimate was Mike, and you could tell he knew what he was talking about. He was really nice. So, I decided to go with them. The person that came to do their work also did a very good job. He spent so many hours here. I'm really happy with Terminix.

Everything's going great with Terminix. However, they have to give us a heads-up notice than the day-of or the day before when the technicians are calling. Before, we used to get emails and now we have no idea. But the people that I've interacted with were absolutely phenomenal. The technicians were very professional. However, the last technician I had for my pest control was trying to spend some time before he had to go home. He was sitting and talking to me for I don't know long while I was doing some stuff. It's nice that they want to spend time and talking to some of the customers, but an hour is a little excessive. It was just very uncomfortable.

We hired Terminix for two services. One was for pest control. The other was the tenting. Their service has been fine. But, it's disappointing to see that there were fire ants inside the house already in one location. Also, for both the tenting and the pest control, these people need a watch. In one case, it was six hours late. In the other case, it was a couple of hours late. It was disappointing 'cause I had people who were there and my staff that were very upset about the delays.

They did an annual check, the once-a-year thing that they always do. The fellow that came out did a really good job. He was very professional and very courteous.

The tech was a little late. So I contacted him and asked, “Do we need to reschedule?" Because I didn't need to be away from work that long. He said he was on his way. But I had a little wait that I didn't think that I should’ve had to have. But he was friendly. I've been using Terminix for a good while. Their cost is reasonable and 99.5% of the time, they do a really good job. They are thorough.

They are responsive to needs and concerns. Timely service. Listen to customers' concerns. Explain treatment thoroughly. Effective treatment. Have variety of services to fit almost every need. We use three of their services and are happy.

I've been using Terminix for years. They're pleasant.

I'd like to be able to call a number and make appointments easier. Right now, it's always hard to get ahold of somebody and to have them call me back. But the technician that I have had was excellent. For the most part, they've also been very helpful. But every once in a while, I've got somebody that just didn't wanna do the work. They just complained about going in the garage and in the basement and the perimeter of the house. It's nice when you have somebody that wants to get it all done.

I have Terminix provide routine pest service to my home, including crawl space. On one of the visits they pointed out some minor water marks on the structure. Would be a good idea to encapsulate. I had been thinking about that already, though there was not extensive damage; wanted to catch it before it did any damage. Was told by the sales team that they will complete the work for X dollars. They asked if I wanted them to take lead on any necessary electrical work. I say Yes, since they know what is required.

I did the research with Clark’s and Terminix. Whoever was available the quickest, that's who I was gonna get. Terminix was a little better at the end of the day. But the thing that I wanted, I wanted the service ASAP. Everything was great. Service came out and did what they had to do. The tech was good. He told me what he was spraying and what was he spraying at, and then if we had any problems, call back as soon as we identify the problem.

Every three months, technicians show up and that's fine. They came recently and sprayed the outside around the house. But if we need additional service, it’s a little difficult to schedule for service. In the beginning, technicians had to come out more often than every three months and then with certain seasons too because there may be more with the bugs coming out.

I have used Terminix for Termite control for several years. The service is great and the service technician keeps me up to date on what is happening. I recently chose to use the pest control service as well when I noticed some pest activity around my home. Terminix has been been great and I have noticed the activity is almost non-existent. The reports given after service are detailed and keeps me informed.

I called and booked an appointment for a Thursday from 8-12. They never called and never showed up. I called twice on this day and first time they said the field personal was going to call me back. Never got a call back and I called again and had to leave a message and no return call. The next day I got ahold of someone and they apologize and set up an appointment for the next day in the afternoon. They never showed up again. The next time I called they told me a manager would get a hold of me and set up an appointment. I never got a call. Never use this business. It’s obvious they do not care about their customers.

We have used Terminix for pest and termite control since 2007 and 2009, respectively. We have no problems with the technicians and the service they provide. However, their billing has been frustrating, at best, the last five years. We pay for a year's service of each type every year and in the last five years many times per year we receive additional bills. The charge will be taken off or refunded after we call but we have become tired of fighting this several times a year so we finally we called in February to cancel. The general telephone person was understanding and said a supervisor would call us to discuss. When a supervisor calls, if you are unable to answer the phone right then, they leave a message that they will only call once again and if we had more questions to call the general number again. This puts you in a never ending loop resulting in never getting contact.

We’ve used Terminix for the last two years and they’re better than the previous company who was not very good about letting us know when they would arrive. Terminix always calls us before and arranges a time so we like that about them. We have a collection of rugs and we want to protect them from moths, and the guy we have right now seems to know quite a bit about the bugs that we're concerned about. So that's good. We've been bug free for the last year and I’m satisfied with Terminix.

My experience with Terminix was quite good. I had two different guys come out and they were very professional. They seemed to know exactly what needed to be done and they gave me clear answers to the questions that I had. That aspect went really well. We had a problem with mice and we were pretty ignorant of the whole getting-rid-of-mice situation. Other people could take care of that without too much trouble. But our problem was worse than what we would have wanted to handle on our own. Terminix worked for us and I would do it again if I have to. My one complaint would be scheduling to get someone to come out was weird. It was a hit or miss where they give you a window then sometimes they would call you right before even though you weren't expecting service that day. That happened a couple of times.

A technician came and he sprayed every room in my house. He then went outside and did around the house and the backyard. But I didn't see any difference with their service from me spraying my house with bug spray. I cancelled my Terminix service before my second spray.

This has been a professional experience from initiation to completion. Good value for the product/service received. I highly recommend Terminix for your any extermination needs. Also, I have remained a dedicated customer for over 20 years because of the superior/warranted service that they provide.

We call Terminix in for termite control and they're doing well. So far, we've not seen any termites. Our recent experience was consistent with all our others. The technicians are courteous, give us an advance warning, show up when they say they're going to, and do what they say they're going to do. And the few times that I had to call in, whoever answered the phone was always very courteous and efficient. I never had to wait particularly long to get any information that I required.

I would never recommend Terminix to anyone. We paid them 1900.00$ to get rid of bed bugs. They guaranteed their service and we still have them. Don’t let this company trap you into paying for their awful service. You’ll pay a large amount of money and still have a problem. 10/10 WOULD NOT RECOMMEND!!!!

Sometimes it's a little bit hard to get service scheduled for a technician to come right away. But eventually, they come. The first couple of years were difficult. But last year was pretty okay. The process is getting better and better. The technician responsible for my house did pretty well. The pest activity is still on and off. It’s not completely eliminated. That's why we need Terminix and we are still using them. The majority of the issue is our house has house ants so it very depends on the year’s weather. Spring was getting worst. Terminix is reliable and as long as they give a very fair price, we will keep using them.

Terminix tented the garage apartment adjacent to my home and that went smoothly enough. It was a $2,000 job so it was a huge project but we were satisfied. The tenting was for termites. You gotta put a whole thing over if you blow a poisonous gas in. Everybody has to move out.

When I was calling Terminix, I was told I would get a callback. Someone then scheduled an appointment and they told me that on the day, they wouldn't be able to come out. They were supposed to send somebody else but they didn't come. I had to reach back out. When they did officially come, the person was only here for a short period of time. I called for a follow-up because I was still seeing a large number of centipedes. Somebody else came back out. But then I was still seeing centipedes again. I just started buying my own products and did the job myself.

We've had Terminix for a long time and so far, they do what they say they're gonna do. About maybe once or twice, I had them come back out between service. I call about ants and it's taken care of. Very dependable. They do a good job. We've been very satisfied. I'm currently anxious to see how this Terminix thing works which help keep bugs or rodents away and the whole thing they put in the ground.

One of the duplexes that we run was totally polluted with cockroaches. This turned into a maintenance problem and Terminix came and did several treatments. They were helpful. We made a time and date. The technicians would come when they are supposed to come and it seems like they took care of the problem so I'm pretty happy with that. The service was very good. They would call me up and tell me what was going on and after they got done with the treatment, they would send me a text message. They would tell me exactly what they did.

Scheduling a service with Terminix has been swift and easy. Since I started using them, the ants are staying under control and the ladybugs are gone. It has been very pleasant dealing with the techs. Most of the time, the guy texts me and tells me when he’s coming. If I have any concerns that he needs to address, I text him and let him know. He addresses them when he comes. The tech has a face mask on like an aerator and we're wondering if we're here and we don't have that on right after he sprays if we should be out of the house until whatever the tech is spraying settles or we air the house out.

I’ve had service with Terminix for six months and I've only seen the technician once. They normally do the service around the house and it is more preventative.

Terminix came two weeks ago, but I wasn't home. My sister was. They sprayed like they're supposed to. The tech did send me an email as to what he did and the recommendations, I think. But I wasn’t able to read it. The service is really great. The techs come, they call, they set up an appointment, and they do the job. They don't really fool around. I'm very satisfied with their work. There are no more rats. Nobody's swatting mosquitoes around their legs. There were a lot of ants but we don't have that right now. It seems like everything’s cleared up, so it's nice to sit on the porch without the mosquitoes biting people’s legs. Overall, it's very easy to coordinate with Terminix. When they say they're gonna be here, they're here.

The crew came out and installed new vapor barrier and new access door. They worked quickly and efficiently. The work looks good and the new door looks great on my house. I would recommend them to friends and family.

I still see cockroaches inside the house. I notified Terminix, and they didn't come. They said that if I find something out and I call, then they will come but they didn't. I also don't like that it takes long for the phone to be answered. When I call, they say, “Hold on, hold on, hold on.” Sometimes, they cut it off. The technicians that came out were nice though. They did everything that I asked. I took them around the house, and said, “Here, this is the corner I want the extra things in." I am so satisfied with the serviceman.

Terminix calls me and sets up my service calls. The techs who come out are good and they work outside. They've been keeping the outside done really well, except that I have a mouse in my house every night. I directly called the technician who came out last time about it and he said he was going to call them and get them to set up a time. But it has been a week or two and I haven't heard anything back.

The trouble I have that Terminix is taking care of is ants. They have traps inside and they also do an outside thing. Our most recent experience was in December. The only thing I am dissatisfied with is the technicians only did the outside thing and didn't come inside to check the traps. They said it was because of COVID. I started seeing ants inside after the technicians had been out. They sent somebody else out again because the first guy refused to come in. The second guy came out and he did a really thorough thing. He told me the first guy shouldn't have refused to come in.

The scheduling process of Terminix works well and the techs seem to know their job.

Terminix was hired to do:

Since having Terminix, the pest activity at our home is much better. Scheduling for service is pretty easy. They've been reliable and easy to deal with.

Technicians come out once a quarter and I don't even have to schedule it, which is nice. They showed up in December and that was fine. We asked for them to do the outside and that was what they did. I got a text for the date that the service was scheduled automatically and a text when they were on the way. I then got a notification of services once they left to let me know what they did to avoid having me sign anything. We saw an immediate improvement when we got termites.

We had mice for the first time last week. Our usual technician that we get over just because we're having bugs had some kind of issue and he couldn't get here. But he was very conscientious about making sure that a substitute got here. The guy put traps in our basement and thus far, we have found three dead mice. I was supposed to call our usual tech today and so far, I've only texted him. But he's very personable and we get along very well.

We have the old termite system that drill onto the concrete and we've been working with Terminix for quite a long time. They typically call us to set up the time for the service and the techs do the job.

I had insulation put in and treatments for termites by Terminix. They came pretty promptly after I had asked them to. Also, I had a good experience with the people that came out. The only thing that I noticed was I still have some of those that look like spiders - they're black and they hop around. But other than that, it's fine.

Our technician is a friendly, cool and laid-back guy. We have a good time talking every time he comes out and he always gives us exactly what we need. He told us how we can work with them to get rid of our main problem, which are rats. He had a guy come out already and told us what it will cost to get the house sealed off and let us know there's a 100% guarantee of getting rid of them. So, as soon as I get that money, it’s gonna happen quick. Everything else has been taken care of just fine, so I’m confident with Terminix. Everything that’s being used is working and everything's under control. There haven’t been any bug issues. I'm satisfied as I can be with the service. I usually use the website to schedule a follow-up but I’ve got my technician’s personal number. I could call him and I’ve got him on my Xbox friend list, too. I could ask him if he could make it out.

I've had Terminix since I had the house and that's going on for years. I just took over the contract. I thought they always had a good name. I have heard some bad things about Terminix since I've been with them but I’m sticking with them. I hope it's worth it. They call me and tell me when they're coming or when they would like to come. They are typically there at that time, which is saying a lot nowadays. The last two times, the technicians were fabulous. There was a guy before who was not. But the last two made up for how bad the first guy was.

My experience with Terminix has always been seamless and easy. It has been years and the vast majority of time, I didn't even have to be home. Usually, I would get a message, email or text saying that they were coming. Then, I would get a communication afterwards on what they found and to let me know that they finished up. They communicated well. The customer service was always pleasant and helpful. One time, we had some spider issues and I thought I had some termite issues, and the tech came out quickly. The pests seem to have gone away. Terminix did a good job.

I have been a Terminix customer for over 20 years. I have never been disappointed. Service technicians have always been personable and thorough, yet efficient. Prices are competitive, but service is worth a premium.

Terminix takes care of spraying for bugs in my second home and there’s nothing when we get there. They do a good job.

Terminix used to give us warning that they’re coming but they don’t anymore. So, I can’t even tell when the guy came. Sometimes, he’ll text me and say that he’s on his way. If we need it, they come inside if we're home and we know he's coming. June 3rd was the last time I had any interaction because I texted him. And he texted and said he was coming to my house. Terminix said they have been here and they’ve billed.

The people that come out are friendly. A tech came out and inspected for termites not too long ago. He was very professional and easy to talk to. Terminix does a good job in keeping pests out. The only time we ever have any trouble is in the summer when we have some problems with ants. But they come out and take care of them as soon as we call them. Their cost is a little high but their service is outstanding.

The website is well-organized and the techs at Terminix always call me ahead of time. They let me know when they would be here and always show up when they said they would. The technician was very personable, knowledgeable and polite. I appreciate that. He tells me what's going on and what’s not so, I haven't had any problems with Terminix. They do normal spraying around the foundation, around the eaves, brushing the eaves and spraying outside.

They schedule with me through call and email and the scheduling is usually not a problem. Everything is going well so far and I recommend Terminix.

Terminix is a little more costly compared to other services but they did a really good job with my parents’ home so I went with them. Scheduling the service was quite easy and it was quick. The tech comes out every two months and it is the same technician.

The pest activity has been better since we started with Terminix but with the winter and the snow, it's a little bit harder for the tech to treat. But he's fantastic. He answers and he comes right along. It's been much, much comforting and he does a great job. I couldn't ask for a better technician. Terminix is doing great. I really appreciate all the help.

Never use Terminix. I am getting ready to file a lawsuit against them. I Had rats. I signed up for an Exclusion Service for $2260 and a month of trap setting $200. Someone came to the house and was there less than one hour, I never received a report or photos as promised. As far as I see he did no work at all. The next day another tech came. He sprayed for spiders and did nothing about the rats. I am highly allergic to pesticides. I have tried to redress all this with the Manager all to no avail. I will contact the State and also a lawyer. NEVER USE THIS COMPANY. I am 73 yrs old and have never been treated so bad any company I have dealt with.

We're on a regular, scheduled basis with Terminix. They come every three months to treat the house for regular pest. Then they come annually for the termite control. It’s pretty timely. They usually send me a text, letting me know that they're going to come. It’s usually anywhere from a week or three to five days in advance. Normally, for the regular treatments, I have the same techs. They did change on me without notice. But it was two that came, if my regular guy didn't come, this other guy was his backup. So now, the backup guy has become my regular guy.

I met a guy that works at Terminix and he seemed like a nice guy. So I went with them. I'm set up for a scheduled visit. So, that way, they come out every three months. The tech asks me in the text if I have any issues, and I tell him yes or no, and then he goes from there. I got a text that they were on their way. They came and took care of things outside. I wasn't having issue inside, so they sprayed everything outside. They've been quick and efficient.

Scheduling the service is kind of difficult because you have to go through national. There is no local number to call to reschedule, and then it's got to be routed down to local. So there has been issues in the past. At the moment, we've had consistently for the last year or so, the same technician. But prior to that, it would be switch-off between different technicians depending on when they had it scheduled. The pest activity has been great as far as them keeping it down. Our current technician always texts us prior and after the service. If we got any questions, he would answer that or do extra sprays if we need to. He's been great.

I used Terminix for a one-time project. I had a piece of furniture that was really heavy wood, and it had all kinds of little holes in it. I thought I had termites. So I called Terminix out to look at it and I didn't have termites. I had some kind of powder beetle. I thought that they knew what they were talking about. The service seems to have cleared up the problem. It was super easy to schedule the service and they were really accommodating. They called me back right away and said they could do it. It was really fast.

Terminix came to me and said that my next-door neighbor would have a infestation. Whenever a neighbor has an infestation, they sometimes get them out of there, but that infestation then moves to the neighbors. So to prevent them from moving to my house, I elected to have Terminix come and perform service for a year to ascertain that it didn’t come to my house. It was a great service to have because of the additional support that I wouldn't require above and beyond a simple DIYer. Once it was taken care of, then I’m able to maintain it myself. I was happy in the sense that their chemicals were green, in a sense, and safe for environment. They did really good job at keeping out the spiders and ants. So it was nice.

I'm very satisfied with my service with Terminix for several years. The operator calls me ahead of time and tells me when he'll be here, so that if I have any reason to speak to him, I'll be on the alert that he's coming. And when he comes, he dispatches his work very promptly and neatly.

Terminix has been keeping the bugs and everything else out. That's a good feat, especially here in Florida. The same guy has been coming out for a few years and he knows where the problems are. I like him too. He texts my phone number and lets me know when he's coming out, so that's helpful.

Terminix is a great company. We've been using them for a long time and we haven't had a problem. They come out every three months and the technician has been good. Everything is fine.

Terminix came out to treat the house for pests and it's been a good experience. The pest activity is better. Also, they're already scheduled and they just call and let us know they're gonna be coming.

Mike came out to do the spring and he was awesome. I liked the communication and how thorough he was. Overall, Terminix is a pretty good company. I recommend them to family and friends. I really enjoy their customer service and the call center, and the great experience.