Terminix Reviews

Everything's been good with Terminix. They come in and do what they need to do. They spray around outside, ask me if I have any problems inside, and take care of anything I ask them to do. However I don't understand why they did mosquito spray when we've got a week's worth of rain.

Terminix is a little pricey, but it's worth it. I like that I have the same technician. The technician is very professional, friendly, and competent.

A technician came out and installed the termite stations. They did their job, and I don't have any problems with termites since. I'm satisfied. I just don't like continually paying for the product because it's a subscription. It's in the house and it's doing its job fine. But if I stop paying for it, they want to take it away. I feel I've already paid for it since I've been paying for it every month for the past two years. I should pay for it one time and it's there.

On the day of my appointment, which was a window 3pm to 5pm, I received no confirmation call, so I called to make sure I was on the schedule. I was informed I was on the schedule and someone would be at my home between 3 and 5. At 4:45 I called again because no one showed up still and no one called. I was told it would be looked into. That was last contact I had with Terminix. No one showed up. No one called to follow up. No one called to apologize for a no show. No one cares that I waited just to waste my time and now I have to call someone else and schedule which means it will be that much longer to get my problem taken care of.

I would give Terminix zero or negative if I could! They quoted me $5000 to take care of our post issues plus $150 per month. Post issues still on going, they have not sealed up everything they said they would. I have called countless times to have this taken care of but no response after 10 months! Finally a manager came out last but still have not heard anything back. We can hear critters at night and have birds in the soffit they were supposed to take care of. I also paid an extra $700 to have my deck sealed to keep the bee population down and keep my deck from being eaten up.... guess that was a waste of $700! Still waiting for a response, I guess I need to take legal action.

I haven't even had the opportunity to work with Terminix yet because TWICE they have failed to show up for a scheduled appointment. TWICE I went through the Terminix website to schedule an appointment for them to come to my house for a free initial inspection and quote. I scheduled for a 6:00 appointment, that according to THEIR website was available. I even got an email confirmation for 6:00. A few days later, I am contacted by the pest control agent who said he couldn't make the 4:00 appointment. Yes, 4:00 appointment that I didn’t schedule. When I replied that I didn’t schedule for 4:00, I scheduled for 6:00, I didn't get any apology or even acknowledgement that it was an error on their part. I couldn't make 4:00 because of my work schedule and had to reschedule at that time.

Charged me in the fall one month after I cancelled so I called again. They assured me it was cancelled and I would be refunded. I was never redunded and then the following Spring they attempted to charge me again! This happened today, 4/10/2024. They are scammers. Check the reviews on the BBB site and you will see many like mine. They probably pay their employees to write good reviews.

We've used Terminix for years and I've been satisfied with it. We chose them years ago when we had a problem with termites. I knew it was a good name. And we've been going with them. They come every three months. The tech would give me a call and tell me when he was coming. He's very good. He knows where to spray. I told him I found a few ants in the bathroom. He gave me some of those little things to put inside the house. That worked good.

20 years ago, I made a choice to go with Terminix and I've been happy ever since. They tell me when they're coming next and I tell them to come on over. I've had the same tech for 20 years and he's terrific. He knows what to do and he's doing all the outside, walking around with his stuff, and gets all the cobwebs out. Then twice a year, he comes inside and sprays. So, he covers the waterfront. I'd tell others to sign up with Terminix.

James comes out to do the work and he calls me to set the date. If it's not agreeable with me, I can always call him back and change it. He does the spider webs and sprays out in front and back. If I have concerns about ants or earwigs, I remind him about that or I'll message him when he sets up the appointment. I really appreciate Terminix.

They come once every three months to our home to handle any ant issues as well as any spiders or things of that nature. They seem to be quite good at it and they've done a fair job of taking care of our problems. They text us when it's time for our scheduled service and they work something out on the schedule. The technician who comes regularly, Ben, is friendly, capable, and thorough.

Terminated Service ^/2023. Still had to pay $1813.65 for non-service. I terminated for poor service. Mosquito spray was done at wrong house. I complained. Mosquito Service showed up without calling. I have cameras and saw did not spray the back of property. Next time spray for Mosquito Did not call to let know he was coming. Again back of house was not treated. Informed Terminix I wanted to cancel Mosquito Service. I was told there what be a penalty charge. So cancelled whole Service. Never saw a contract. I will make sure I can cost Terminix as many customers as I can.

Terminix has been good. I was a customer of theirs years ago. I signed up again because I was having trouble with my current pest service. Rescheduling with them over the phone was easy. I liked the rep. He was great. The only thing is the price is a little too high.

Terminix is professional, courteous, and efficient. Brian would call the day before he came out. We've had a mouse issue that he took care of recently. He has been our technician for a couple of years, and always very pleasant and thorough. He did the termite inspection the other day as well. When I'm here, we would always have a conversation, both professional and "Hey, how are you?" The mice were a bit bad this winter. We live somewhat in the country so that was to be expected. He helped take care of that. The only other issue that comes up every now and then are ants, and he has taken care of those in the past.

I have been a customer for several years now, with just the basic exterior pest control. I have been very happy during those years, with the spiders and other pests in our house now at a minimum, and our tech, Adam, is phenomenal! My issue is with a different employee and the customer service following an incident. I had an exclusion rep come out to investigate the attic after hearing some type of critters up there. This rep was not entirely truthful with myself and spouse, telling us that by signing up for a different plan, we would be getting more services but paying less money. Unfortunately, this was not the case. While the payment itself is lower, it is billed monthly rather than quarterly, resulting in paying more overall.

Terminix came over and put out rat traps. They always let me know when they're gonna come and send me information afterwards.

A lot of times I missed the scheduling. They come, I'm not home, and they do the outside and leave a sign. But I’d really rather be here when they come. I've told different guys that. The last time they came, it was the same situation. They did the outside and just left a sign. I didn't know they were coming. Maybe they texted me but they didn't phone me and these texts sometimes don't go through. Other than that, they are always very nice and they do a good job.

Terminix is a little pricey and they're in line with the other ones, but I stay with them because my rep, Joe, is so great. He's worth keeping. If he changed locations, I don't think I would stay with the company. Terminix does the best they can but we continue to have the same issues with mice. However, it's contained to the basement, which is good. I just had them last week and they were great.

Terminix calls and tells me when they're due to come, and they always call before they come out. I love Nate, our tech. He was out a month ago. We didn't have any problems within the house, so we took care of the outside of the house. There's not even a cricket in the basement. There's been no pest activity except for some damn gnats and that's not their problem. They come from my plants.

Every three months, Terminix comes in and sprays around the house. They know when I want them here, so they just let me know the date and time they scheduled me for and they tell me to let them know if it's not good. The quarterly maintenance is a preventive measure, and the techs have been great. Terminix has a lot of turnover, but then so does everybody else. The only thing that irks me is the price, but then that goes for everybody else as well. The price keeps going up every now and then. I tell them I'm not paying that, and they say, "Okay."

We use Terminix for bugs and mice in the house. They do this exclusion thing, where they put poison in the basement, and we haven't had any problems since. The most recent technician was the best guy we've seen since Stefan left, which was about five years ago. He was prompt, thorough and professional. He was pleasant. But scheduling the service sucks. Terminix doesn't have a reasonable system. They don't let you know in advance that they're coming. They used to be much better about it. We've used them since 1975. But there's something wrong with the way their system works now.

They were here in February. They called to say what time they could come and I said it was okay. I asked them that when they finish, before they leave, to let me know and to send me a report, but I don't remember getting the report. The price was also higher this year. It was 300 and something dollars. But the tech who came out was down to earth and very polite.

Terminix is very fast and reliable with our Pest Control. We had purchased a new home and had a MAJOR ant infestation within weeks of moving in. We called Terminix and they came the very next day and solved all of our issues. Highly recommend.

Terminix was hired to tackle our subterranean termite infestation located in walls due to a shower valve leak. Bait traps were installed around perimeter of home and something was sprayed in partially opened up walls. Since then, we have had swarmers and more workers infest the bathroom. A month later we called to get someone to come out to explain why. Every call made is to a 1-800 number, there is no way to personally contact a manager. Every person ends call stating a manager will contact us in 24-48 hours. For almost a month, no call backs, no shows. Finally had 3 technicians come out to tell us they don't have the proper chemicals to treat and that it will now take multiple appointments to correct the issue.

Updated on 03/29/2024: Terminix has horrible service. Would not recommend this service. I first contacted them on 3/16 for a fraudulent charge on my credit card. No one contacted me. I am now trying to just terminate my business relationship with them but have been unable to schedule someone to come pick up the termite devices. I received an email on the 25th that stated someone would contact me in 2 business days. As of the 29th I have not been contacted. I also received a response to a Consumer Affairs review on 3/26 that someone would contact me soon. I have not been contacted.

I have had a great experience with Terminix - specifically with their employee Robert **. Robert has gone above and beyond his job for me, not only doing very quick, last minute inspections, but he stays in contact when needed. He does not try and convince me to buy anything unnecessary, and genuinely cares about helping people (and has never accepted any form of tip). Robert has made my experience great!

Terminix comes out once a month. They work on the outside of my house and they're very pleasant. It's the same person that comes regularly. But we have two different services. We have regular pest control and termite control. They come on different days.

My experience with Terminix has been good and punctual. They say they'll be here at a certain time, and they come and do their job. Everything works out well. It's easy to communicate with the techs and they're very nice, too. They're a good company. I'll keep them around. I would recommend Terminix.

We've had Terminix for a very long time. They did a great job doing all the treatments. After the initial one, we had one reoccurrence, where everything was retreated properly. We're happy with that. We've had two snowstorms this year. The tech came the day after we got a foot of snow. He never even came to the door, which my husband and I were home. He wrote on the thing that we weren't home. The front walk wasn't shoveled. So, how could he see around the front door? We had termites years ago. Never came into the house. So, I requested that it be reinspected sometime in the spring when there was no snow. We only have it done once a year. We haven't had any problems. We pay $400 a year. So, I wanted it inspected correctly. He did not do a good job.

The Terminix team comes on time. They're very polite and very patient with my questions. They're supposed to come out on a regular scheduled basis. And normally, they're just doing the outside. I have a garage and two sheds and they were supposed to spray around for mosquitoes and outside insects. We had the tech go in the garage and make sure that all the bees and wasps were gone. At this point, I'm satisfied with Terminix. The last guy that we talked to was very experienced and he gave us some recommendations. He gave us his number and he said, "Call any time with any questions."

Terminix comes here for quarterly preventative service. I've been with them for over 12 years. We started with preventative service because we have a house which has a brick front and they put a lot of mulch around it. The tech is the same person. He's good. His name is Billy. Our experience has been good. So, I would recommend Terminix.

Terminix's behavior is beyond unacceptable. They sent a debt collector for a service they never completed and then refused to respond to any of my inquiries. Managers Derik **, Antonio **, and Luis ** were unhelpful and showed no interest in assisting. Save yourself the headache and find a more reputable pest control company.

It's easy to schedule a service with Terminix. I just call the office and, within a matter of minutes, someone answers the phone and we go ahead and schedule. I recently had an extermination job done at my home and the Terminix technician who came out was pleasant. I've been working with this gentleman for a while and I have no complaints about him. The outside had ants and they were really bad. He said there were colonies, so he had to use a little more potent spray because a regular spraying wasn't doing the trick. But the ants keep coming back and we had a conversation about it. He said he'd go ahead and treat it, and if I continue to have an issue, to call him back.

They decided to involve a debt collector for a service I never received, and then proceeded to ghost me when I tried to resolve the issue. Managers Derik **, Antonio **, and Luis ** were completely useless and showed no interest in helping me. Stay away from this company if you value your time and money.

Terminix's customer service is a disgrace. Not only did they involve a debt collector for a service they never provided, but they also ignored all my attempts to contact them for clarification. Managers Derik **, Antonio **, and Luis ** were uncooperative and failed to assist in any way. Avoid this company if you value your time and sanity.

Worst experience with Terminix. They sent a debt collector for a service that I never received. Despite reaching out multiple times, the managers Derik **, Antonio **, and Luis ** never bothered to respond or resolve the issue. It's all about the money for them. Save yourself the trouble and take your business elsewhere.

Do not use Terminix! They ignored my calls and emails regarding a service that was never completed. When I asked for help, managers Derik **, Antonio **, and Luis ** turned a blind eye. All they wanted was the payment, not customer satisfaction. They really didn't seem to care. It was a nightmare. My recommendation is please do not buy any service from Terminix if you do not want to lose your money.

Zero stars for Terminix! They sent a debt collector for a service they never rendered. I attempted to contact managers Derik **, Antonio **, and Luis ** for assistance, but they were useless. Money is all that matters to them, not resolving customer issues. Avoid Terminix like the plague! They only care about getting paid. I had a horrendous experience with Terminix. It's obvious they prioritize money over resolving issues.

Buyers Beware! Would give zero stars if I could. We were sold a wildlife exclusion policy due to "rats, squirrels, and raccoons" being in our attic per the sales tech. We were told that live traps and one-way doors would be used to properly remove the animals and they would not seal the attic till all animals were gone. The tech at the first visit sealed the attic and set mouse traps. A few days later when we smelled a dead animal it took 3 days, multiple unanswered phone calls, and a call to the corporate office to get a tech out to remove the dead animal. At that point, we mentioned the live traps we were promised and a few days later the tech came out to place a live trap in the already sealed attic. We then had a tech show up unannounced after I specifically gave the other tech my availability as I am unable to keep leaving work early for techs to spend 3 minutes to look at a trap.

It's always been great with Terminix. We have the same technician and he's wonderful. He calls us ahead of time and lets us know when he's coming and if I'm not here, I'll leave the gate open. He comes, does his job, leaves a report afterwards, and follows up. I've never met anyone so passionate about being an exterminator.

We had someone come to our house on January 25, 2024 to put screening to keep out flying squirrels, birds and other rodents. We still are having issues with birds trying to peck their way into our home. We have called Terminix five times with NO customer help! First time, called on February 20, 2024 and was told, "Someone will come to your house on February 26." No one showed up on this date, so I called again and was told by Alaya "Alan will come to your house on February 27 between 8am - 10am." No one showed.

Terminix always calls to let me know when they're coming and makes sure that's a good time to come. They come here, take care of it, and they're gone. Usually, I talk to the techs on the phone. Sometimes, I see them when they're here, but at other times, I'm busy and I don't get to talk with them. However, they're always very courteous, tell me what they're doing, and usually, when they're done and if I'm here, they'll tell me what they've done and what they've seen.

My experience with Terminix has been good. I've been a long time customer with them, and I've had the same person doing the work almost all the time. Scheduling our service has been sometimes difficult because apparently, they schedule it on the internet, and I don't check the internet. I don't get an email. I don't get anything. Then somebody may call and say, “We're coming tomorrow,” and they know that I don't check their website to see and I don't get an email. So, that's been a little difficult sometimes because it's not convenient for them to come. My long term technician has always called me a couple of days in advance to let me know, and that was always helpful. We have a business account and a personal account, and it's been more difficult with the business account.

The gentleman from Terminix came out to assess the activity, if any, on the termite system that I have to make sure that the bait is properly available and has not been consumed by any termite. The bait is part of the plan with Terminix. Our service is on a quarterly basis for checking and spraying the perimeter. The gentleman calls or emails me and says, "I'll be out tomorrow or whatever," and he gives me the window that he's coming, and he is punctual. He says, "I'm here." When he finishes, he says, "Basically, everything is good," and he leaves. I find Terminix to be comparable and efficient.

I have a mice problem in my house, so I called Terminix to extricate the rodents. They quoted me $2,650 for the "exclusion service" which is basically to place cages around any vents on the roof and to seal any other entry points into the house plus another $219 initial payment for quarterly maintenance. Yes, it is not cheap! The sales person, Travis ** was knowledgeable and professional. The crew came out twice for the exclusion service and to place mouse poison inside the house. Travis explained that the mouse poison Terminix uses dehydrates the mouse so they don't die, rot and cause a bad odor.

I would like to ask the internet to see whether my unhappiness with Terminix was reasonable or not: We called Terminix for help to get rid of the minor ant problem at our house. They came to do a service on November 21, 2023, initial service charged $US281.79, and said that they would have a 3 month warranty, and to call them back if there was still ant problem. By mid January 2024, we noticed there were still ants coming into the house, and we called the technician back to deal with the ant issue since it was less than 2 months. The same technician did not come back right away, but came on Feb 8 to apply more ant baits etc, but never mentioned extra charge for his coming out to check on the persistence of the ant problem which they did not resolve with the first visit.

Right now, we have the pods and the techs don't have to go under the house. They come every year, but these last few times, they came about six months apart. The pods have not been in the ground very long around the house, and they check them. Everything has been fine. The tech, Keith, was very thorough, knowledgeable and mannerly and he knows his job. We've not had any active termites.

Terminix always sends a text before they come, and they let me know when they're finished. The techs always tell me when they're there and when they leave. If I'm home, they always ask, "Is there anything specifically?" I give it an A-plus. They listen, then they help me find a solution to my issue. Last year, I had a problem with ants. I told the guy and he gave me these little strips that I can put in my window sill. I also told them once that I had bats in the outside, by the front door, and they gave me this green stuff to put up there. They're very responsive.

Terminix had cleared up our mouse problem, but they got back in again so we had to get Terminix back. They came back in and set the traps again. They understood the problem and took care of it. I was impressed with them.

Andreas, the Terminix guy that goes to my other house, is doing a good job. If I see there is any problem, I call him and tell him what's going on. They usually send me a text letting me know they are going the next day and when they finish, they send me a report. I had Terminix before, cancelled them for a little while then came back to them for their price.

Terminix is wonderful. My technician's name is Musa. He calls the day before he's coming. He rings the bell and knocks on the door even though the service is outside, so I know he's here. He's friendly and polite. When it's his time to come, he comes. When I called for an additional service, somebody came out.

It's been good with Terminix. I like their reliability and expertise. They do the normal pest control and termite work. When I've had termites, they've taken care of it. When I don't, they prevent them. However, they get a little aggressive on pricing. Every once in a while, I've had to challenge the size of their price increases. They have to make sure they give a good value for the dollars and keep their prices reasonable.

I spent thousands of dollars with Terminix (Atlanta area) because we had rats coming into our basement. They never sealed my roof properly. They really didn't seem to care. It was a nightmare. Termite service is fine. If you want to save your sanity do not work with them.

I purchased one year pest control service from Terminix, after receiving first service, I was expecting next service but not received. On the date of service, the Terminix service car came across the street and parked for few mins but no one came out from car. After few mins waiting I saw car left. I thought probably the guy will come back or someone will come to provide service but unfortunately no one showed up. After few hour later Terminix charged fro my card for the 2nd service. I disputed the payment to credit card service and request for money back. The credit card authority reimbursed my money. After few days later Terminix sent bill and include a letter. They mention on the letter that if I do not pay the money, they will report credit bureaus. My recommendation please do not buy any service from Terminix if you do not want lose your money.

Do not use Terminix. I took 3 days off of work first day they were supposed to come out. They never showed up and I had to call them to see what was going on. They told me that they would get ahold of the manager and have him call me. He never did so I had another appointment the next day. No one showed up again, so I just waited that out. I did then got another appointment for the next week. Still, no one calling me or anything. Again, even though they scheduled at this time, no one showed up. I then called them again and they called the manager. I then get a text message from one of their workers don’t even know if I was a manager saying they don’t do that service and sorry for the inconvenience. OK for number one they should’ve called me last week and let me know they didn’t do that. Or they should have more communication with each other on what they do and what they don’t do. And you want to say sorry for the inconvenience. Well I just missed three days of work. Thanks to this, and you don’t really seem to care that this happened do not use this company. That’s the best advice I can give you.

We contracted with Terminix for a rodent exclusion. They were to identify and correct places rats are able to enter our house. They were to place traps and sticky pads in our ceilings and crawl spaces and return to check them within 14 days. The day they came to place traps, they informed us that they were out of traps so they put out sticky pads and said someone would be out to finish in a couple of days. The 14th day has come and gone and as of day 22 they have not returned. We called 4 days ago and asked to speak to the manager and again yesterday. They would not connect us but took a message. We have to think they do not plan to respond. We paid them $1,500. We are currently considering next actions since they have not dealt with us in good faith.

Sometimes, we ended up calling Terminix to get scheduled rather than them calling us. In some cases, their left hand didn't tell the right hand what was going on. I had an emergency. I had to go to Texas. I called Terminix. My wife called Terminix and said, "Don't call my husband's cell phone anymore. Call our landline." But they kept on calling the landline. I dealt with the problem in Texas. I ended up calling my wife to get things straightened out with Terminix. How many times I gotta tell them? Call the landline, don't call the cellphone. It would be nice if they listened.

I reached out to Terminix because I needed a different system and group to get rid of a mice problem. I've had to call them to come out and the most recent time, I had messaged the tech to come out and get one that was in a trap. It's caught a couple. I had told the guy that I knew there was at least four because we had seen three and I heard of four. So, I knew there was at least four and I don't think he believed me because he didn't wanna put a trap one spot where I told him I had seen them and my son had seen them. He finally did. The first time there was one that got caught, I messaged him. He said he'd try to make it out. I messaged him again and said, "There's another. I need you to come out." He told me he wasn't sure if he'd be able to come out, but he did. Then the next time I called him, I said, "Hey, I have more." He came back out and he said, "I can't believe you have still more." I said, "I told you there was at least four."

Terminix's service is a little expensive, but it's manageable. The technician, Jason, is always very punctual, and he always sends me a phone call to let me know he's coming and does the work. I've never had any issues.

Terminix is the best service. We're happy with it. I had the quarterly check-in to keep away any roaches and mosquitoes. The guy that comes to help us all the time is a nice guy. He's our friend now. We appreciate Terminix.

I was infested with roof rats from the storms, and Terminix has helped to clear it up. The scheduling is okay. We did have a bit of an incident when we first started the thing with the roof rats, but we have that covered up. I love Derek. He is my bug guy. I can reach out to him at any time and he is there. He gets things popping for me, so I got good reviews on him. When they first started, we had little brown roaches which we got under control. Now, they come out on their regular visits. They are still under contract for the roof rats, so they're still checking that weekly. Then they come out once a month to do their regular bug spray. Terminix is doing a good job.

The Terminix technician was here a little over a week ago. He gave proper notice, and he was on time and very professional. He treated the house, interior and exterior. He was really good and I was totally satisfied with his latest visit. Scheduling the visits is really easy. All you do is log in the website, pick a date, and they'll come out. Typically, they come out every two months for me. But if I need a treatment in between, all I do is log into the website, pick a date, and they generally have pretty good availability as far as time frames and the dates aren't too far off in the future.

Techs are great. However, centralized scheduling does not work. Techs have come out when my highly trained and pedigreed animals are in the backyard. If the animals get out I may never see them again. I’ve attempted to cancel pest service and keep termite but no luck. I never should have signed up for automatic payment. They threatened to charge me for the full year and refuse to cancel my service. I will never use Terminix again. Even worse they refuse to address my concern.

Terminix would come out and do a very good job of making sure that what is in the house is people and what are out of the house are pests. With scheduling, everything went well. The tech gave us a call two days prior to him coming out, right before he came out as well when he was half an hour out from the house, just informing us when he was on his way. The tech checked everything that needed to be checked. He saw nothing specific that was happening, which is great. Checked the attic space as well. And we're doing fairly well. No issues with rodents. A year ago, I wouldn't have said the same thing because we still had issues with rodents. But now, we're clear and clean. The majority of the rodents were caught by myself. But Terminix caught a few of them. I have recommended them to friends in the past.

Terminix got me in a contract. I sold the house. I tried to tell them, "I don't need the contract anymore. I sold the house." But they said to cancel it would cost me $695. I was like, "Oh, jeez. Okay, I might as well just carry it." I can't transfer it to any other house because I don't have a house. Right now, I'm living in an apartment. The customer service team was polite. The service is good but I didn't know that I was getting into a contract. I thought I could end it because they charge me per month.

The technician was very good. I like him a lot. He always calls ahead and says he's coming the next day. Then he calls right before he gets here. He's very accommodating. When I tell him there's a problem with something, he really tries to solve it. We had some mice that were behind our spa and he took care of it.

I like Terminix. They're very nice and good. They call on the phone and we schedule. If it's not right for me, they reschedule. Also, they call first before they come, and the guy that comes to do the service is very polite and mannerly. Terminix does all that is expected of them, and I have no problem whatsoever with any of their reps.

The rep I dealt with was very polite and scheduling with Terminix was very easy to do. The techs called and said they could come on these days and we picked one that works. The techs are very precise about what they're doing and very knowledgeable. We've had other spring businesses come in before, and these guys, by far, do the best job. I have limited to no pest activity since they came. They kill the bugs.

My experience with Terminix has been good. The tech inspected the house a month ago. Since then, I don't have any pest activity.

On May 2023, I paid for the Terminix exclusion service, which cost more than $2,200, to seal my property in order to prevent rats from entering the home. I called Terminix every other week with continued rat issues and lack of technicians properly sealing the exterior of the house. This became such an issue that I lost tenants that lived in my property for two years.

If I have anything specific that I need Terminix to focus on, they'll ask me. They'll come inside if I need them to. But so far, so good. Our previous tech, Rich, was awesome. He was very nice as well.

They come out quarterly and if I have something, I call back and they come out and take care of it. The guy that does it, Joseph, does a wonderful job and if I have any questions, he's always willing to answer them. It's nice that we're having the same people come out instead of having someone different every time, but there was a time when it was always someone new.

My monthly guy comes and inspects the house and he services it for bugs. Two of the services were great, but I wasn't too happy with the third one.

I love Terminix and I got a great rep that does the job. They do what they're supposed to do and so far, I haven't had any bugs come in. Also, I stopped spraying the inside of my house and I haven't seen too much of anything.

Terminix makes the appointments and never tells me when they're going to do them. They call a day before whether I'm available or not, then they say they're going to do the outside. That's awesome, but my problems are inside. I usually text them back immediately to tell them that I need them to be inside, too, But when the tech came when we agreed he'd come, he only worked outside. For him to do that and charge me that whole thing then miss the whole experience of what I need is ridiculous and redundant at this point. I'm also not pleased because Terminix keeps raising my amount and I'm not getting any real service.

I've never had a bad experience with my Terminix technician. He always swings by when we need him. He lets us know prior to coming out. Normally, he gives me a call once every three months and lets me know when he's gonna be in the area and sets up a time. If I need him other than that, I give him a call and he'll call me back and let me know when he's available. He does what we request of him. We still have bundles and bundles of spiders, and we have an ant activity all over the yard. When they wind up getting in the house, he comes out and sprays inside the house and that takes care of it for about a year. Terminix is higher priced than most, but the service we seem to get and what they use seem to be effective.

I live in a condo and there are lots of ants and spiders. Terminix came out, looked and sprayed, and it was done. Now, I have their upkeep service every three months. They come in, do their job, and ask me if I need anything special done, then they go.

They have delayed almost every appointment allowing the bugs to multiply & spread. They do not treat all the infected areas, just the minimum. They say we do not need to prep or do any treatments between appointments, not true! It’s like they don’t have any experience dealing with bed bugs. In my research I learned that lift chairs are one of the hardest things to treat & they don’t even spray it as thoroughly as the couches. Their sprays are ineffective & or they wait too long between treatments for them to work at all. Over 3 months of dealing w Terminex & no improvement. It makes me sick thinking of my parents living w these bugs feeding on them. It is wearing down their well being & peace of mind. Do not waste time & money on Terminix. Try any other company.

I was having some problems with what I thought was a squirrel up in my attic. A guy from Terminix came. He was a little guy and could get up there and crawled up in the attic. He told me that he thought it was a squirrel even though I couldn't see where it could have gotten in at. He set some traps first and got that done. He said they come back, do the deterrent, and spray it all up there. I was all in until he said it'd be about $1,500. I asked him, "Is there any way we could pay you something down and pay it out?" He said, "No. We have to have it all upfront." I can't do that. I went with somewhere else that's cheaper. It's a local guy. He found out it was a pack rat instead of a squirrel. We got rid of it.

Terminix' service has been top quality all the time. They would call and tell what time between when they would be here. If I was here, that was fine. If I were not, they would do their job. They explained everything well. The young man came and was concerned about a hole where a mouse might be able to get in. But his supervisor and I remembered where the hole was, and it was underneath the fireplace, so the mouse couldn't go anywhere. But it was great that he was concerned about it.

I love their service. I had a Terminix service personnel come out to my house every quarter for years and he finally retired. I received another gentleman who was excellent and I really like him. He does exactly what I need to have done with my home, outside and a little bit inside. The only disappointment I've had with Terminix is they're not consistent in sending the same representative out to my house. The service was to be done every three months and somebody else would call saying they were coming out. I would call up the office and tell them I want my regular person. This continually happened. I'm sure they're good representatives but I don't wanna keep training people to come out to my house. Once I have one person come out, that's the person I want to keep coming out.

The major issue that I usually have is ants once it starts to get warm. There are areas outside the house that, thank goodness, Terminix treats for because then I can keep them out of the house. They do treat for spiders indoor if I'm having a problem with them and I can let the technician know if there are any bugs that are out of the ordinary. The tech, Vance, is so helpful. He knows what things are so he can do the proper treatment. He would tell me to call him if I see pest activities again and he lets me know if the spray that he uses will treat and create a barrier to keep whatever I might see out of the house. If for some reason there's a conflict and the inside of the house needs to be treated but I won't be home or somebody can't be here, then he changes the schedule to come on a different day, date, and time.

Absolutely worthless and way overpriced. Customer service useless. They charged me almost $6,000 for attic insulation replacement for about 2,000 sq ft attic space because of a rodent problem about a year ago. We had just come back from a long vacation and work was busy. Also since it’s a rodent problem we wanted to get it done quickly, so I didn’t have time to ask or shop around. The insulation is supposed to be nonflammable but I tried and saw that the cheap insulation material they put can burn!!! They missed some of their follow up visits, too! Can you believe that? Every time I called them to raise and resolve my concerns they kept transferring me, eventually to a dead end. The insulation material was also supposed to be rodent repellent but after a year now, I am suspecting another rodent activity but I am not going to even try calling them anymore. Waste of time and money!! Avoid them! Especially for attic insulations.

The techs from Terminix come out on a quarterly basis. They just let me know they're coming and then, they come. Our technicians are fabulous and we like working with them. We feel comfortable and they're doing a good job. We are pleased with their service. The cost keeps coming up though. But everyone we've dealt with has been very professional and I would highly recommend them.

The first Terminix crew that came out to solve a problem didn't solve it. They didn't pick up on what could be the problem. They didn't listen to the noises that I heard and they assumed that it was just mice, but it wasn't. It was squirrels. Somehow they didn't remember the silent as a mouse. But the second person who came out solved it and did a good job.

Terminix has been very good at what they do. It's a rental house so I was not there when the tech did it. It's for bait traps outside with rats. So, the tech did not have to go in the house. I know him from coming to my house. He's good. He has been with my tenants forever. Also, Terminix texted me. Their follow-up was good. They let me know what was going on. I haven't had my tenants tell me they've seen any rats.

Terminix comes out once every two months. They do the outside, inside, and any other problems that I have. If I point out things that I noticed in the house, they take care of that. And they would recommend things as well. The techs let me know when they were done, and would advise me on what they've seen, any problems, or what they felt I need to take care of. I've had a very good experience.

I was looking at prices for pest control on the internet and Terminix popped up first where it had an online estimate option which seemed very convenient for me instead of calling in. They made it easy for me to get their services. When they first came out, they were checking for bedbugs and they found some termite damage so they offered a service to do them. Every three months, they're supposed to do the outside and the last time they were out, maybe in October, they did the perimeter treatment. But the other times were a little bit more specialized. The termite treatment was a one-day thing and for the bedbug treatment, they came out and then there were two more appointments. The technicians have been great, very informative, super helpful and gave me the rundown and pictures.

Terminix serviced a house of mine in Florida that's a rental property and did a great job. They had an ant problem and it went away. They've been out there more recently, but they're out there once every couple of months. The plan that we have is one visit every quarter, but they come out more when there's stuff going on. Terminix is great. It's is expensive but it's worth it.

Completely unprofessional, undetectable and downright shady company I've ever dealt with. They don't come when they are supposed to but show up with no advance warning while you're at work. Trying to talk to their management is pointless. Just a low quality outfit all the way around. Would not do business with them.

Charges for bait boxes I never ordered. I have called each month for 6 months. Every time I call they say it’s taken care of. Now a collections agency is calling me. I DO NOT recommend Ulster County Terminix. I would love to know why each time I call the branch manager's name is different. Kaitlin ** or Tim ** should get their act together.

DO NOT RECOMMEND. I saw some termites in my garden in April. The rep came out and signed me up. I specifically told him I only wanted to treat the termites until the fall. We had a full discussion around it. I called in October to cancel and was told that I was locked into a year contract. It was then that I realized that they never sent me an email with my agreement to begin with - the people at Terminix could not find an email of it being sent to me either. I was also given login to my own portal with Terminix and found it odd that my agreement was not attached there.

Worst pest control company. Made appointment, never showed up. Please avoid them. No response from manager or anyone from the company. Waited 7 days no reply. Spoke to sales manager. He put up a ticket also. Did a year contract, nobody showed up.

When I first started with Terminix, the rate was $99. But now it's 159 every time they come out. I can understand that everything is going up and I don't know how long I'll be able to keep the 159 every three months or whenever they come. But we like their services so we'll keep doing it unless we can't afford it anymore. The techs are very, very polite, and they do what I tell them to do. They're very helpful. The pest activity has gotten less. The only thing that we get a lot of is mice. But they give us the hotels and we get them, and then they're gone. We also have had less spiders around the house.

I hired Terminix to get rid of a cricket issue. I have inside my home they claimed they would be able to get rid of an infestation of crickets within a week did not have an infestation, but there was activity so when I called them, they came and put down sticky traps and they sprayed in all the areas three weeks later I was still having the same issue so I called him back he came. He sprayed again put down a few other sticky traps and three months later still dealing with the same issue so when I called them back, I called them back two months later and booked an appointment on the day of the appointment. No one showed up and when I called them, they told me that the service manager canceled the appointment because my 30 day service was expired which no one ever told me that I had a 30 they expiration.

Our tech, TJ, is very friendly. He is great. Terminix normally tells me when they are coming. The last time I pointed out anything was back in the summer to check for wasps because I'm allergic to them. The tech went around and took something underneath the gutters. It looked like a giant Q-Tip. Terminix isn't the cheapest pest control out there, but you get their undivided attention. When I went with pest control, I went with someone with deeper pockets and the guarantee that if something did happen to the house with termites, they would not only fix the termite problem but they would replace any damage that happened to the house. I've also had Terminix do my encapsulation. They did my gutter guards and my insulation. They came and took all the old with a great big vacuum and vacuumed out all the old insulation and put in the new insulation.

Terminix is excellent to work with and I had no problems with them. I would recommend them. They were coming out originally just to check if I had termites since I had termites in the past. Then they found that in my crawl space, I had some mold, so they took care of all that, too.

They're good, especially my technician. He's been with them a long time. I knew him way back before he even started with Terminix. So I'm well satisfied with him in particular.

I liked Terminix for the price. I had two experiences with them - one with the actual termites and one with spraying for mosquitoes. With the mosquitoes, they come monthly during the summer and warmer months. With the termites, they come whenever I call them. They’re very good and there aren’t any pest activity. The termites are gone and hopefully, it'll stay gone. Give Terminix a try.

I've had Terminix for a long time. Years ago I used to have an ant problem and I called them. I haven't had an ant problem since. Terminix usually notifies me beforehand for service and they may give me a call. The technicians come to the door and they tell me they're there. I let them do their thing. Afterwards, they will give me a report and maybe some pictures. It all goes smoothly. They might have found a spider here and there, but I don't have any major problems. Terminix has been good.

Paul, my technician, is very good and I like him a lot. Most recently, we were having a few spiders in the house so I had him come inside. He went to the areas I pointed out and did whatever he did. When I first moved here, there were some stink bugs in the house, and I decided right away that I couldn't have that. I've had a positive experience with Terminix. With the treatments that they do, I rarely had any bugs in the house.

I have positive and negative experiences with Terminix. It depends on who I get. But they really try and do what they're supposed to. 90% of the 99 techs are very good. I have this spectacular tech that comes four times a year and takes care of all my outdoor bug spray. He's excellent. He tells me what I have and what I don't have.

Terminix has done a nice job and they had a great offer when we started with them. We've had them for several years and we've had the same serviceperson, Dana, the whole time. He's fantastic, really communicative with us, and helpful. We have pets in the house and he's always thoughtful about what he can and can't put inside the house when we're trying to catch mice.

We switched from Orkin to Terminix because they had better deals and bundled some of our services together. Their pricing was transparent. They've been really good. I haven't had any problems with them. They do general pest prevention and for mice, too. We haven't seen any termite damage. They come regularly. They're responsive. They customize the treatment based on if we're gonna be home and can let them inside or not and they'll come back if we need them to. Also, the techs have always been nice.

Terminix comes every quarter and the communication and professionalism are good. There was a reoccurrence of the pest activity but I called them and the techs promised to come back and respray.

Total rip off. Couldn’t get anyone to call me back or show up. Still have mice and squirrel problems. Their answer, “I don’t see how they’re getting in.” I like the pest control service but the exclusion is a total rip off!

Terminix came to our house to assess a possible termite problem the first week of May 2023. Their consultant looked over the house and noted possible problem around concrete stoop at front door (no other problems). He advised injection of chemicals in stoop area and termite bait traps around other areas. We carefully discussed where NOT to place bait traps due to buried water lines! A technician came a few days later to drill into stoop and inject chemicals. After making holes in the concrete he discovered that the chemical compressor was not working and he would return with a working compressor in a few days, but I reiterated not to place bait traps unless I was there.

First appointment was scheduled for Saturday 3 to 5 for inspection and estimate. Drove to property. After sitting and waiting I called. Oh. Appointment was rescheduled for today Monday 3 to 5. But no one calls to tell you. Found out tech was on vacation. So scheduled today, Monday. For 2pm. Drove down again. Finally called again. Told it was 1 to 3. They called tech. He called me back. He was not even in this area. We were not on his schedule. Now he is to call me tomorrow when he is closer to see if I can meet him. We are suppose to get 2 to 4 inches of snow plus this will be my 3rd trip to meet him. Waiting on branch manager to call me. Wonder how long that will take. Not happy.

My wife called because she saw a mouse in our house. A salesman showed up at our home to resolve the issue. Next thing I hear about, because I was at work, they changed our insulation out, put some plastic in the crawlspace, and who knows whatever else. Then I received a bill in the mail for over $18000. My wife just ask to get rid of a mouse. They took the 12" of insulation out of my attic and only put back 4-6", in some spots there was none. My furnace ducts were damaged in the process. I know this because insulation particles keep coming out of my vents. The ceilings throughout my home were ruined because of the people walking on them while spraying in the insulation.

Terminix has been my exterminator for years. They've gone up too much with their price for the service as long as I've been with them. They had to come and test to see if the bedbugs were still there and treat it. It was a nightmare that I would not wish on my worst enemy. It was hell and it cost me a lot of money because I threw away everything. The guys that came out were excellent. Did not like the guy that came out the first time to give me the quote. He was pompous. But that was all great and it took a lot of effort on their part to get rid of the sucker. They did a good job. They did everything they said they would. Sundar has always been great. He would call me first and let me know he's on his way. He would call me the day before and the day he's coming. My problem was the whole way they do appointments. That was the most screwed-up system I've seen in my life.

I had some problems with cockroaches in my home and I contacted Terminix and did a subscription. They had someone come here around three months ago and the person fumigated the whole house. Then, the person came back two weeks after that to do some kind of follow-up. Two weeks ago, we called back and the person came back to do it every three months. The technician was great. This is an unpleasant job that he has but he does it with care. He was very nice and did the work nicely. Once he comes and does the work, it seems that the problem is solved. The first time he came, we found two cockroaches afterward, but they were dead. So, it seems that the service works. It is a little bit expensive but it's fair.

Listen to this: I had an appointment scheduled for today between 3-5pm. When I got home at 2:50 there was already a business card from Terminix by a guy name Barry **, who claimed that he already inspected the house and had a quote for me. Here are some red flags:

We paid $100.00 each for 4 Air Vents outside that were to Auto open depending on the moisture in Crawl space. We were charged a total of $400.00. They installed a cheaper vent that we must had open and close. The guys were not experienced with installing vents. They used caulk instead of concreate. It looks awful. I have images but can't get them to upload.

I have service set up quarterly, and Terminix sends me a text when somebody is coming out. Somebody was here doing an annual inspection, and we talked about it, then they were able to schedule me within the next week. Someone recently came out and pest-proofed my house outside to keep all the rodents out. I also had a bird issue, where the birds were building nests in my gutters, and someone took care of that.

We've had a lot of different things that Terminix has been able to deal with. We have mice in the attic and the shed, ladybugs in the house, and a raccoon in the attic at one point. We've got other issues around the house too, including boxelder bugs and ants. On the outside of the house, we used to have boxelder trees. They've been since taken out, but there must be a boxelder nest somewhere and we haven't located it. They like to accumulate on the front of my house, so Terminix sprays pesticide on the outside of the house to keep things from getting inside. That barrier helps a lot.

Terminix would talk to me now to let me know when they're coming in. It was in sufficient time. The tech did a great job. He answered all of my questions and addressed all the issues that I brought to his attention. This time around, it seemed like he got the issue resolved.

Terminix is good. They're expensive and the only thing that keeps me going back is the guy that comes to the house. He's very good. He's very thorough. He's got a great personality. He's there for us. All I do is call him. I have his private cell phone number. If I have a problem, he's here. He calls when it's time to schedule an appointment. If I have any extra issues, I call him and he comes.

Terminix is consistent. When they say they're coming, they do come. I've been satisfied for many years. Usually, I know the person that comes. It's someone that knows the house and is familiar with everything. As far as scheduling the services, they call a couple days ahead of time. We set a time between 8:00 and 10:00 or 1:00 and 3:00, and it happens. It's about four times a year that we have service. Then if I have a problem, they come within a couple of days.

The Terminix tech came out and took care of insects inside the home like mites, spiders and ants. I don't like creepy crawlies. The services are already prescheduled. My service tech has me on his list and rotation every three months. He'll give me a call the day before and say, “I've got you down for tomorrow if that works for you.” “Yeah. Sure.” Or it might be, “Oh, I won't be home tomorrow.” He'll come out and do the outside and then make another trip back to do the inside when I'm gonna be home. He's very accommodating. He's very professional, but he's very personable and really easy to talk to. We get along great. It's like I've known him forever.

We got our second visit since we started and our problems all went away the first time. Their service seems to work out well. The techs have been friendly too.

These people are horrible. I would not recommend using this company for anything. From the salesman to the office workers, they do not care about the customer. They just care about the money. The actual tech that came out to spray was the only person that understood what “customer service” means. The salesman had me sign a contract, which he told me was just the form allowing the tech to come out. Never mentioned a contract. My bad on that one. About 3 weeks later I called to pay my year in advance. I paid the amount quoted to me by the rep and they TOOK an additional $120 or so out THE VERY NEXT DAY! When I asked why they told me that the representative gave me the wrong dollar amount. They refused to refund that money. So I feel like they stole $120 from me. There were so many other things they did wrong within that one month, but those are the main ones. DO NOT USE THIS COMPANY!!

Signing up was very easy. The techs did a really good job and explained everything. They weren't aware of one of the installations but they came back and fixed that.

We had our Terminix guy call me about two weeks ago saying he was scheduled to come out. When he came out, he and I chatted for a couple of seconds. He did his service. He left the summary of the visit at my doorstep. I wasn't there at the time when he left. He's the greatest guy. Almost every time, before he starts, we have a brief chat by his truck, and I'll tell him what's been happening. “I've got some activity here. Some ants or rats,” or whatever we have going on. He usually gives me a diagnosis and what he's gonna do that visit. Sometimes, he can't really do much, but he'll clean up the yard waste or fruit that's dropped. He’ll give me a summary. Then during that visit, he does what he can.

Two days ago I scheduled an appointment for a free inspection. The appointment was set for Saturday between 10:00 and 12:00 p.m. At 1:30 no one had shown up, nor did I get a phone call giving me an update on when the inspector would be here. I called the number provided. The auto recording did not work. I finally got in touch with someone and he said, "Hold while I try to contact someone." Fifteen minutes later he hadn't come back to the phone. I hung up. About an hour later I called again. Same problem. Auto recording didn't work. When I finally got in touch with the second person, he put me on hold to try and contact someone. He came back and said, "It looks like everyone's busy because it's a Saturday."

They're always good and professional. It's been good experience.

The service was fine. They did a thorough job and the tech had great customer service. The first time I did it, the ant activity was no different but the second time I did it, it was better.

My most recent experience with Terminix was very good. It was a new guy because the person who usually did ours had a personal issue and couldn't continue doing the services. But this guy was good. He asked me questions and asked me what I needed to be done. He was respectful. I would like to use him again when I sign up again.

I've used Terminix for a number of years because we had a termite infestation about five years back at my home property. They came, scoped it out, told us where they saw the tracks, laid down the stuff then, and that worked great. Recently, I had a reinfestation with a different type of termite. The treatment that they did before was for ground termites, and this time, we have flying termites. Terminix came out again, and it was the same guy, Mike. We love him. He's always a really nice guy to talk to and he gets the job done. I haven't seen any more signs of termites. There's a spot on my window where they push out their little droppings, and I haven't had any since Mike came in and did the treatment a couple months ago.

Terminix is very professional. We had some pest issue before but it was solved with Terminix. The guy that takes care of my house is excellent. He tried to help me with the situation. He would me know by text message he's coming the next day.

I like their availability. Give them a call. They installed termite bait stations for prevention.

I'm kind of happy with Terminix, but they hit you over the head at a weak moment. I had a termite problem when I ran some electric lines in my basement. So what do I do? Terminix. It's a common name. I called them and had an elderly gent come out. It was good. However, they're expensive. It cost me $700 for the first visit just to come which was a lot of money. The first year, it was $145 a month. That's a lot of money. And that's for those termite stations that they put in and they come once or twice a year just to look at them. So, I rent the termite stations. Now it's at $91 and change a month. They take advantage of us a bit. I thought some of those costs were prohibitive. But the service that they've been giving me from time to time, they come every three months and they would spray inside my house for bugs. They would check the termite traps and the guys were very professional. They were very good when they came.

They do termite prevention and they've also put down traps for mice. Scheduling the service has been very good. They usually call when they're on the way and they text. Then they text when they're in process. If I'm not here and they're doing the service outside, they text me to let me know what they're doing. Then they send a written report by email and let me know when they're done. They're reliable and they respond. If I have any concerns or complaints, they take action.

Terminix is a good service. We had infestations of carpenter ants, and those were all cleared up, but we live in a rural area and there's a lot of possible infestations that occur. Terminix comes on a quarterly basis and it's the same person, which is fine. I like to deal with one person. On the recent visit, the gentleman came to the door, smiled and told me what he has been doing.

I was out of town and they inspected the property. The tech followed up on previous inspections. They checked the outside. Another time, they will also wander inside the house to be sure there's no indication of termite activity in and around the windows. If you have the opportunity to hire them, hire them.

Inspector thought we had a termite issue and technician thought otherwise. Technician successfully took care of the black ants which I am very happy about. We have a termite warranty and would like house to be retreated as it has been many years since initial treatment but have had no follow up on that issue.

Reason for the 3 star experience is not with the service tech but with the time spent for the service. Tech spent less than 6 minutes every visit and I feel I was not getting my money's worth ($217 a quarter). Granted, the treatment is working but tech should spend more time around the home.

We switched to Terminix a year and a half ago. We got your combine service of termite control and quarterly insect control. We left other servicer, but Terminix is twice the price. Decision time we may be headed back to our other servicer, same for the most part. Time to start saving more money.

The director of the Terminix office in Sterling VA is a highly regarded & very competent individual. He knows all his people and checks to make sure his clients are completely satisfied with the work. He has managers for different aspects of the business and I've met all of them and they are excellent and stand out from employees that I've worked with in other companies. They are competent, responsible, reachable by phone, and will come to your house as requested to coordinate with you.

They come to my home to do my termite inspections. I usually try to schedule the service online and they send notifications to let me know when it's time. It's easy. They keep termites away. Their service is terrific but they could use some help with their billing processes. I had a billing issue with them several years ago. It was a very painful ordeal. They did not document properly where I told them to send the bill to. Then they turned me over to collections without using the information that I had provided. So I had no way of knowing that there was a bill out there because they didn't send it correctly. When I called about it, the representative was less than helpful. Initially, I had to call the local Terminix division, and they were very helpful and got me where I needed to go. They almost ruined my credit by doing it. But we have overcome that.

Communication-wise, they always call me before they come and call me after they leave. The tech leaves a voicemail. Or if I pick up, it's very professional and to the point. He'll tell me what time he's gonna be there, what he's done, and when he's gonna leave. Since their service, there's been no pest activity.

Terminix comes quarterly. I have a pest control and termite contracts with them. They send me a notice a week out, telling me they're gonna be at my home on a certain date. They tell me they'll be getting back with me a time, and sometimes they give me a window. They text me what their findings are when they're there or ask me if I need any other services when they're coming on site.

I have a Terminix pest control policy that's every three months. In the summer, I have the mosquito service. I have a termite policy too. It's expensive but as long as they keep my price at the $87 and some odd cents for the pest control, it's good. I had a really good technician but he left Terminix. That period in between was not good. They just tell you when they're coming but they never let you know. You're supposed to just welcome them and I don't like that. But since Vince has been assigned to my property, it's been good. He's been excellent. He calls, comes out, and tells me what he does.

I have termite protection and pest control with them. They schedule those services and call me. The reps change fairly frequently and I've been with them quite a few years. The tech I have is very good. There has been very little pest activity since they did the service. If ever we have a problem, I call them and they make a special trip out. My wife saw a few little bugs in the bathroom back in the summer and within two or three days, they came and treated it.

The gentleman is the same guy who comes each time. He texts me before he is on his way and then, when he's here. If I'm home, he'll ring the doorbell and let me know that he's gonna get started. He sprays and is done in 15 minutes. But I have to always tell him to make sure that he cleans the eaves around the house. Then, I would ask him to change the traps out. I have to direct him on what to do but it's fine. He’s a nice kid but he is always on his cellphone the entire visit. He has the earbud in his ear and he's always talking to someone. It's fine because when he's out there on his own, I don't care if he's talking to someone. But as a courtesy, when you approach the house that you're going to do, at least be off the phone. Even when he interacts with me, he tells them to hold on and they're on the line while he talks to me, and then he goes back to talking to them again. From a customer service perspective, it's not a good look.

Scheduling was easy but there were a few incidents when the techs did not show up and failed to contact me. I had to contact them on two occasions which led me to almost cancel the service. But once they're on the job, everything is fine. The techs need to return regarding termite spraying though.

I had a problem with rodents in my apartment and it's been getting significantly better with Terminix' services. I can give them a call and they very easily schedule an appointment for me. I am able to let them know what I need. They are helpful in helping me decide what they offer. They tell me what they do and how it's supposed to solve the problem. I've had two of their technicians and they were both good.

Terminix is very communicative and efficient. We started with them initially because of ants. The tech now keeps the spiders and the ants away too. They send me a text message saying the day and time the tech going to be there. We communicate via chat. We set up a date and time for the tech to come and spray. I have dogs so I make sure they're in the house. The tech sprays and before he leaves, he sends me a text message saying that he's done and that he's going. He just provides the summary. He also submits some notes and I get them via email. If there's something important like a wasp nest, he would let me know.

We've been with Terminix for a long time and we've been very pleased with them. We have both our home and a building that has some apartments. And we have added that to them. The person who has been taking care of it is excellent. And we have had him for a long time. Recently had some trouble in our apartment building. The gentleman who has been taking care of it got everything resolved and did an excellent job. He is very competent, courteous, and thorough.

Terminix always schedules us on time. I didn't have any bad experience with them. Their reps were nice. They have good customer service. I had the pest control service and the one for termites. We don't have any more pest activity. Terminix is a great service.

I was very happy with my experience with Terminix. I had an ant problem and they came and took care of that. I haven't seen anything. So, it completely cleared up. The tech who came was very polite, introduced himself, and respected my property. The person that signed me up was also very thorough in explaining the policies and the procedures. Terminix put me on a regular quarterly basis. They schedule the services for me.

They bill multiple services separately and when cancelled they only cancelled half of my services while letting the other half go to collections (after telling me it was all cancelled). Don't trust them. They lie and don't care when things go bad on top of them not doing the job correctly which is why the service was cancelled. STAY AWAY.

It isn't enough to just be nice and professional to get a customer. You have to do the things to keep customers for the long haul, get excellent reviews and have those customers recommend your company/service to others. I decided to go with Terminix because of the name and felt it was a reputable, trustworthy company that would do right by my elderly mother. Things went downhill during the second quarterly visit. When the tech sprayed the outside of the home but when my mother asked him if he was doing the inside, he told her that Terminix doesn't spray inside the houses anymore. When I called customer service, they said all techs spray both inside and out at each quarterly visit. Customer service told me that the local manager will be reaching out to us and we can schedule an indoor spray then.

They come and do their thing, and everything's fine. The technician is a very nice guy.

We were worried about wasps getting in the house. Terminix went around and took care of any holes they found. They went up in the attic and put some rat killer stuff. They went on top of the roof and covered up. There are all kinds of pipes sticking up out of the roof, and they put some metal thing on there to keep bugs and animals out. They were really nice. They got everything fixed right away. The technicians sent by Terminix listen to everything you say. One time, I said, "Well, do that up there, some caulking." Right away, he did it. They are cooperative guys. Terminix has always been a nice company to work with. They do what they say they're gonna do, and they're here when they say they're gonna be here.

Anthony always lets me know ahead of time before he's going to come. He also rings the bell the day he comes and lets me know he's here. He did all of my spraying outside for different types of bugs and anything that he saw. He answers any questions or concerns we might have. I have a separate person who comes for termites, but he is also from Terminix. Since our last service, I don't see many bugs on the outside. I don't really have a problem with anything on the inside but if I tell Anthony I've been seeing something, he sprays. He takes care of it.

I get quarterly service for ants. They send me a text saying the text would be there. They let me know when they're there and when they leave. Since the service, ant activity has been very low. Terminix is good. My only issue is that they're pretty expensive.

Terminix comes to my house regularly and checks mostly the perimeter. They do a fine job because I used to have a problem with cave crickets in the house and I no longer have that problem. I'm rarely at home when they do the service but they always send me a follow-up in detail.

Terminix comes out four times a year and do the service at my house. My tech is great. Nick always texts me when he's on the way and if I have any other separate issue, I know I can text or call him and he would do something. The couple of times I've had something specific to look at apart from the regular service, he's always taken care of it. I love having him around. Also, since I've been doing the Terminix service, pests have been under control. There was one time when we had some kind of little bug on the downstairs apartment, but Nick took care of that and we haven't had any reoccurrence. The only thing that has caught my eye is the price-raising. It used to be 140 and now, we're in 200s per service. I remember thinking I might wanna cut this down to three times a year due to that.

I've been using Terminix for quite a few years now. I have termite and pest services from them, and they schedule the service visits. It's on a three-month basis, and I don't do a thing. They let me know they're coming. Terminix is expensive, and even though they sprayed the stuff, there were a lot of bugs this summer. On the most recent visit, I was sleeping when they did the service. Besides that, the guy is very pleasant and professional, and I'm pleased with him. He's very nice.

We've been having Terminix for quite some time, and we like working with them. They recently did termite fumigation for one of our rentals and it was good service. They came on time and did everything really quick. The techs were proficient, and scheduling was easy. My manager did the appointment online, and it was really fast.

Our guy, Wayne, is absolutely wonderful. He's always very nice, and he's been very communicative every time he comes in. He always texts me and says, "I'm going to be coming at this time," so I know exactly when he's coming. He also texts me when he leaves. Even if I see him, he'll text me when he leaves and he's very pleasant while he's there. Recently, Wayne came out and sprayed for bugs, and he also made sure my mosquitoes were under control. I've been happy with the service. The flies and the mosquitoes have been reduced, and I haven't seen an ant since he started. It's been very helpful.

They're here when they say they're gonna be here. They've been very informational and great. They came out and checked all my traps to make sure they were in the ground and they had lids on them and that was the last thing they did. But in August, they were supposed to come out and put some more poison in or check the poison in it. But they have not done that yet and I forgot about it. I need to call them up and see why.

Service tech was excellent, Salesman lacked integrity. I was sent 2 texts offering Terminix mosquito service at 59.99. When the service tech called for our next service, I asked if the 59 dollar deal was still on. He said he would have a sales rep call me quickly as I was interested in combining mosquito with our regular service. Switch and bait occurred. No record of 59 found. Would be 79 and some unknown co was offering invalid offers under their name. I did not fall off a turnip truck, Please have sales rep aware of advertising. I felt he knew the 59 offer but was less than honest.

We have been customers for almost a year (recommended by a friend) and the service has been great. Peyton ** is courteous, punctual and explains everything he does. Peyton also shows up when I call because we are having concerns. I am glad we switched to Terminix and will continue our service long term.

Andrew arrived during the window of time. He called to let me know he was outside and sent a text when he was finished. Important for me to know since we have a dog and need to know when the hour is up to be able to let him outside. Very satisfied with his service.

We signed up for the rodent/pest services. It was awful service, we had to keep calling for them to come out and service our home and check the traps and close holes to stop the rodents from coming in. It was initially a weekly plan for them to treat and check and that was an EPIC fail.

Mr. Ibrahim ** is excellent! He is friendly, professional, and I feel comfortable with him. He always explains what he is doing and is careful with the interior of my house. I have recently had a mouse problem in the house (in spite of having an exclusion contract!) and he has worked hard to control the situation and keeps in touch with me.

The inspector was scheduled yesterday between 1-3. Still waiting on him/her to show up. No one called to inform me there might be a concern with timing. I took the afternoon off to be in my home when they needed me to be so they could get the inspection completed. Still waiting.

They did an evaluation of the perimeter. Then, we agreed upon what services I was going to utilize and implemented the contract from there. When I first set up the contract, I had indoor pests and small insects flying into the basement. My Terminix provider does a good job. I still have a few indoor insects, but nothing like it was. We also had mice and I haven't had any of those since they have done what they did. They have professional service and technicians.

I've been with Terminix for a long time and they've done very well. They check everything. I used their service for termites and they would come out every so many months. They would have bait things in, so they'd check them periodically. The service people who came out were very professional and they'd talk to me. If they had any issues or even if they didn't, they'd let you know either way how things went. Since I got the service, I don't have any problems with the pest around the home. Whatever they did, it worked.