Terminix Reviews

I get a bimonthly outdoor service at my home from Terminix and I'm usually not on site when it happens. Joe is my regular guy and he's very communicative. He always calls me the day before, lets me know he's going to be there. I also get a text telling me the window of time that he's going to be there. When I am there, he usually knocks on the door and lets me know he's there. I make sure that I have my animals in, then he performs the work. He’s always really very good and thorough. Then he usually sends a text saying that he's finished. We get spiders in the fall and he's really good about brushing the eaves and getting the cobwebs away from the house. I would recommend Terminix. They're efficient and have good communication. They're reasonably priced as well.

Our experience with Terminix has been positive and I would recommend them to others. They're super friendly. They always come to the door and have a lengthy conversation. Ask about what the issues are and what they can address. Then they follow up once they're done.

The guys from Terminix came and checked my traps. There was nothing there. They were on time, they were quick, and they were out. I have a termite mound. They come out twice a year for that if there are no signs of any activity. If there's any sign of any activity, then they'll come back more and check it. I have the bait traps, and they added those in at no cost. They've come in and looked at stuff. If they spotted something that they thought might be a concern, they would point it out, but I've never had to have them come in and treat anything as far as for activity because I haven't had any.

Earlier this week, David, the man who does my outside pest control for ants, was here. He's been the same man for years. He's very thorough. He always asks if I've got anything inside or out that he needs to check on. He gets down the cobwebs and uses his solution around. We've always been satisfied with the service.

Terminix has been very good. I told them to keep the bugs out of the house, and I have not had a bug in this house. I have not had a scorpion in my yard. We have a deal with him. As long as they do that, I will stay with Terminix. The technician is really good. If you ask him how he's doing, he says, “Living the dream.” He's very nice and quiet. He does his job. He's always here on time. The service is a little pricey but as long as it does the job, I'm okay with it.

I've had a very good experience with Terminix. The manager who came out was really good. His name was Rich and he was very professional. He scheduled the inspection, so that it was easy for us. He was very professional and pleasant. He respected the house, put on the boots, and I was very happy. The gentleman who did the treatment, Luis, came out for a follow-up because we had the issue with the mice again. He was also very pleasant, courteous, and neat. I'm set up for four treatments, the first and three follow-ups, and things always seem more than what you expect, but they are almost getting under control already. So I'm very pleased with that. Also, the way the service is paid out over a period of time makes it much more workable since it's not a big bill.

The tech came and did what he was supposed to do and left. He was professional like he has always been anytime he has been here.

I brag about Terminix all the time and I've even gotten two people signed up. Terminix gets the bugs and my technician, Christopher, is amazing. Before the German roaches came out and greet you while you were cooking. Now, any time I see a bug, we text Chris, he'd be out within 10 days and he has no problem doing that at all. My only problem is, my friend only pays 89.99. bucks every three months and I'm up at 135.

Years ago, I found swarms of termites outside my house and knowing the Terminix name, I called them. Over the years, I was still having the termites. At one point, a couple of years ago, I called this one fellow. His name is Keith. He's an older gentleman. He's a veteran with Terminix. He came out and gave me a suggestion as to what the problem could be. Then Terminix came out. They drilled in and they put this liquid in by the front door and the side door where I was getting the swarms. Apparently, the termites were between my stair, my cement porch, and the foundation. The fellow came out and poured the stuff in there. Thank God, the termites haven't swarmed the past couple of years.

The Terminix technician was great. He did a very good job. The cost surprised me because it's been a long time since I've had to have my house exterminated. It was high. But everything in the world today is high. So I had to go with it.

HORRIBLE! Terminix is a FRAUD company! NEVER sign any contract with them you. They will take your hard-earned money and will not do their job! We signed a contract for the exclusion and pest control with Terminix for several thousand dollars. The inspector was explaining us how they will do about 70 things on our house to exterminate and protect our house from mice, bats and all kinds of insects.

I have a quarterly maintenance with Terminix and they do what I need them to do. I don't have any bug problems. I had an ant problem outside the house and I don't have any problems with that now. I go to their website whenever they send me a report after my quarterly service, and I look at what they put down. It's hard to get around on it to me but I'm an old guy. I had a guy named Shane that's done my service for a long time. He was excellent. He was personable when he came out to the house.

There's always communication before and after the service a few days prior, just to let me know that it's coming up. The technician always makes contact with me again the night before, the morning of when they're on their way, and when they finish. I've been using Terminix for about nine years and I haven't considered going with another vendor. So, I'm satisfied. I don't have a mosquito problem but I added the mosquito service. Often, I'm told about a problem I didn't even know existed on the side or the back of the house, which is another thing that Terminix does. They will tell me about things that they saw and took care of. You don't have to call them and schedule the service. Once you're enrolled in the program, they keep track of when your next service is. So that's beneficial not to have to make a call to see when someone will come out.

Terminix schedules my service and have somebody come out. They let me know when they're here, when they're on their way and when they leave. They give me a text of what they found. They're very efficient that way. The techs were very good and very friendly. Sometimes I let them come when I'm not home. If I'm home, they'll let me know what they found or what they're doing, and were very pleasant about it.

I have a regular service with Terminix which is straightforward and on time. Whenever they say they are going to come, they come, do their job and explain what they have done. I also get a written report after the job is completed.

On Tuesday, April 9, 2024, a Terminix representative (Alan **, Home Inspector) came to my house, performed an inspection, and spoke to me about the services needed to remedy my termite issue. His verbal recommendations were as follows:

Terminix was supposed to complete an exclusion service in August 2023 on my 97 year old house for $1800. Didn't do it properly. They "missed" a huge gap by my 2nd chimney which continued critter access. 2 techs came over and said it all was good in my attic. 3rd tech came over and said, "Omg. I can't believe they missed the rodents (after an AC guy from another company saw one)! Now you will need full insulation replacement for $6800, but we will seal it all up first so insulation is all new and fresh. It's also rodent resistant(!) and we won't charge you until the job is done." All lies. They didn't seal up the house properly at all (that crew didn't even show up on job day), but they changed insulation anyway.

We had one Terminix technician for a long time that we loved. Then he got too busy and transferred somewhere else. We had some different people but they were not as good as he was. Now we have him back, we're glad. He usually texts me in advance and tells me he's gonna be there. He asks me if there's anything specific that I need done. The last time I did, I needed something inside instead of just outside so we arranged that. Whatever gets done on the outside keeps the pests out for the most part.

The tech that's been coming out is great. He's very friendly, informative, and thorough. We caught a giant spider on one of the trash, but I haven't seen any other pest since their service.

I contracted with TERMINIX to do an exclusion on my house, $4600. They came the first day, did not finish the job. I complained and supposedly the manager came to my house and said it was finished. It took me 8 months later to actually get the job finished after calls to Contact 6 and BBB. And now they refuse to refund my prepaid fee for another year!! Why would want to continue a service that is ignoring me and the techs that came out could not believe the initial job was so mishandled. The manager is a joke and argues with me; POOR customer service and poor response from the company. I wish I would have gone through a different company. I’m just appalled.

It was a good experience with Terminix. They came, sprayed and checked a mice trap. It's very easy to get an appointment with them and their technicians are very knowledgeable.

Terminix came and did my apartments, but I haven't seen them since. They told me they were gonna do it every month. The technician appeared to be very knowledgeable of the pest business and was thorough in investigating the infested areas. He also followed up a couple of times on me prior to doing the service. I had a house done earlier and they normally come out once a month to inspect. Then they send me a notification that they inspected and whether it was negative or positive.

I'm happy with Terminix. It's a good service. When they schedule, they call and do everything. They're very prompt letting me know when they're gonna inspect, and they report their findings.

It's very easy to schedule service with Terminix using the app. The technician took the time to explain what could be causing the issue and what products he put down to take care of it.

Horrible. 3 times, no call, no shows. They make apt without telling you and still don’t show. Manager won’t even call back. You take off work expecting to see them and they ghost you. You're out of time and money from work and out your deposit because they are unresponsive. Used Terminix in the past and loved them! Now I hate them! It’s asinine!

I am writing to express my dissatisfaction with the termite services provided by Terminix, which have not only failed to resolve our termite problem but continue to waste my time. We initially chose Terminix this year due to its reputation and promise of effective termite control. Our house showed signs of termite activity, posing a severe risk to the integrity of our home’s foundation. Upon contacting Terminix, they were quick to install bait stations around our property, advising us to allow a few months for the treatment to take effect. However, instead of a reduction in termite activity, we observed an increase, prompting further calls for assistance.

I have Terminix quarterly. My technician Kim is professional, extremely thorough, explains process, wears booties in my home. She is always on time and has taken care of my ant problem. I am very happy with her service. All technicians should be like her!!!

I had an appointment with Terminix today, guaranteed from 10:00 AM - 12:00 PM. Terminix failed to show up or call. I asked if they would reimburse me for lost wages and the representative indicated she could not.

The technician set up traps and came the next day and retrieved them. He is very kind and courteous and so respectful. I am so grateful to him. Thank you for being so professional in helping us. Great work.

Please DO NOT. I REPEAT. DO NOT use them horrible service!!! They take your money and don’t deliver good service!!! The technician mix hazardous chemical in my kitchen sink! He was so rude and unprofessional.

We had a heat treatment done at our residence on March 5th, 2024. As a result of the heat treatment, there was damage to various vinyl fixtures, windows and recently installed vinyl plank flooring. Some of the damage was addressed, but not the flooring damage. I have called several times regarding this and nothing has been resolved yet. Due to the cost and extent that a large portion of the existing floor will have to be removed to be repaired, and the lack of response received so far, we are looking for at least a full refund of the cost of the treatment. $4200.00 I have contacted what I believe is our local Terminix location in Bakersfield several times, as well as the corporate toll-free number. Every time get the same answer, "Someone will contact you regarding this issue in 24 to 48 hours." It has already been several weeks.

I scheduled an appointment with Terminix on 04/17/2024 to move some termite stations due to some landscaping taking place. I received a text message confirming the date and time slot. I took off part of the day from work to ensure I was at home during the scheduled time. Of course, no technician showed up. There was no phone call to let me know they wasn't coming. There was no text. No email. No nothing. I just sat at home waiting on Terminix who never showed up.

I contacted Terminix for squirrel removal from my attic. A very nice man came out to access the problem and explained that there were 2 entry points from my roof and that a one way door would be need, gutters were slightly off (and could also be entry points) needed to be aligned, front of the attic would be accessed via crawl space and entry points closed off, 38 foot ladder (added to the bill) to access roof, all wrapped up in a 2 year contract that included all pest and wildlife removal. I only needed a squirrel removed from the attic. With a senior discount we were still at almost $2 grand.

If you want the short, abbreviated version, do not use Terminix. They are dishonest and have an inability to do a professional job. Save yourself the hassle and use someone else. We contracted Terminix to remove all the insulation from our attic and close any holes on our exterior where they may be getting in. They gave us a quote of $19,000 to do the job. They were contracted to put 13 inches of insulation throughout our attic and close all of the holes around our house.

We use Terminix for termite exams and they come once a year. They could do it without me being here. It seemed that the person who did it, which was a woman, did a very thorough inspection with taking the pictures, and they present them to me on the internet so I could review them. If they saw stuff piled against the house, they would suggest to not do that. Like firewood. But the good guys we get would move on to corporate level. I said, "That's not fair." But they made more money. The guys get a clientele that they serve. But I had two years when nobody came. I wasn't charged, but nobody came. And all of a sudden, they started coming again.

Extremely rude company together information on your lawn, or etc... The lady at the front desk is extremely unhelpful and extremely rude and does not have any common sense to say to herself to ask any other employee for information that she cannot provide to customers not knowing if it was a long-term customer or a new customer, the fact is that she could have helped more by providing information that could, helpful to customer regardless if she feels like it a opinion when the customer clearly states don’t need any opinions need information information isn’t the same as a opinion very different maintenance.

The first technician that explained everything to us was thorough. Then Terminix sent someone that day to put the stuff in the ground. We had to call and tell them they should call us and let us know. The first ones didn't call us and let us know that they were coming. They just showed up. But after that, they always call to let us know that they are coming.

The technicians with Terminix are pleasant and knowledgeable. I still have spiders but it's a country place so there are spiders and bugs. It's hard to eradicate everything. Terminix tells you what you wanna hear and whether it comes to fruition or not, that's another story.

Scheduling my service with Terminix is very easy and convenient. I saw some ants inside the house after the service but it has been under a month since.

Terminix took care of everything very quickly, explained exactly what they were gonna be doing and did it right away. They follow up to see if I have seen any recurrence of pests and check periodically. It's every three months they come by to look at it and see how things are going but I can call them any time if I have an issue. I'd rather pay less but it's worth the value.

We had a problem with ants and the gentlemen that we have, Ray, got rid of them quickly so we're very pleased with him. If we have any issues, they've been addressed. The price has gone up but as long as we're satisfied, we don't mind paying the difference.

We have three contracts with Terminix. The one that does the pest control is excellent. If I have a problem, it's fairly easy to have somebody come and take care of it. For the other two contracts, it's harder to get ahold of them. But when I do, they come and they're good. However, there's not a local number that you can call and you get people overseas. It would be good if they had a call center that's local and you could get ahold of them without jumping through hoops. Also, the website doesn't work because I've tried to schedule things and it seemed they were scheduled but they don't work. No one comes.

I get the same person each time. I like him. He does his job well. I wish they'd give me a discount though.

Everything's been good with Terminix. They come in and do what they need to do. They spray around outside, ask me if I have any problems inside, and take care of anything I ask them to do. However I don't understand why they did mosquito spray when we've got a week's worth of rain.

Terminix is a little pricey, but it's worth it. I like that I have the same technician. The technician is very professional, friendly, and competent.

A technician came out and installed the termite stations. They did their job, and I don't have any problems with termites since. I'm satisfied. I just don't like continually paying for the product because it's a subscription. It's in the house and it's doing its job fine. But if I stop paying for it, they want to take it away. I feel I've already paid for it since I've been paying for it every month for the past two years. I should pay for it one time and it's there.

On the day of my appointment, which was a window 3pm to 5pm, I received no confirmation call, so I called to make sure I was on the schedule. I was informed I was on the schedule and someone would be at my home between 3 and 5. At 4:45 I called again because no one showed up still and no one called. I was told it would be looked into. That was last contact I had with Terminix. No one showed up. No one called to follow up. No one called to apologize for a no show. No one cares that I waited just to waste my time and now I have to call someone else and schedule which means it will be that much longer to get my problem taken care of.

I would give Terminix zero or negative if I could! They quoted me $5000 to take care of our post issues plus $150 per month. Post issues still on going, they have not sealed up everything they said they would. I have called countless times to have this taken care of but no response after 10 months! Finally a manager came out last but still have not heard anything back. We can hear critters at night and have birds in the soffit they were supposed to take care of. I also paid an extra $700 to have my deck sealed to keep the bee population down and keep my deck from being eaten up.... guess that was a waste of $700! Still waiting for a response, I guess I need to take legal action.

I haven't even had the opportunity to work with Terminix yet because TWICE they have failed to show up for a scheduled appointment. TWICE I went through the Terminix website to schedule an appointment for them to come to my house for a free initial inspection and quote. I scheduled for a 6:00 appointment, that according to THEIR website was available. I even got an email confirmation for 6:00. A few days later, I am contacted by the pest control agent who said he couldn't make the 4:00 appointment. Yes, 4:00 appointment that I didn’t schedule. When I replied that I didn’t schedule for 4:00, I scheduled for 6:00, I didn't get any apology or even acknowledgement that it was an error on their part. I couldn't make 4:00 because of my work schedule and had to reschedule at that time.

Charged me in the fall one month after I cancelled so I called again. They assured me it was cancelled and I would be refunded. I was never redunded and then the following Spring they attempted to charge me again! This happened today, 4/10/2024. They are scammers. Check the reviews on the BBB site and you will see many like mine. They probably pay their employees to write good reviews.

We've used Terminix for years and I've been satisfied with it. We chose them years ago when we had a problem with termites. I knew it was a good name. And we've been going with them. They come every three months. The tech would give me a call and tell me when he was coming. He's very good. He knows where to spray. I told him I found a few ants in the bathroom. He gave me some of those little things to put inside the house. That worked good.

20 years ago, I made a choice to go with Terminix and I've been happy ever since. They tell me when they're coming next and I tell them to come on over. I've had the same tech for 20 years and he's terrific. He knows what to do and he's doing all the outside, walking around with his stuff, and gets all the cobwebs out. Then twice a year, he comes inside and sprays. So, he covers the waterfront. I'd tell others to sign up with Terminix.

James comes out to do the work and he calls me to set the date. If it's not agreeable with me, I can always call him back and change it. He does the spider webs and sprays out in front and back. If I have concerns about ants or earwigs, I remind him about that or I'll message him when he sets up the appointment. I really appreciate Terminix.

They come once every three months to our home to handle any ant issues as well as any spiders or things of that nature. They seem to be quite good at it and they've done a fair job of taking care of our problems. They text us when it's time for our scheduled service and they work something out on the schedule. The technician who comes regularly, Ben, is friendly, capable, and thorough.

Terminated Service ^/2023. Still had to pay $1813.65 for non-service. I terminated for poor service. Mosquito spray was done at wrong house. I complained. Mosquito Service showed up without calling. I have cameras and saw did not spray the back of property. Next time spray for Mosquito Did not call to let know he was coming. Again back of house was not treated. Informed Terminix I wanted to cancel Mosquito Service. I was told there what be a penalty charge. So cancelled whole Service. Never saw a contract. I will make sure I can cost Terminix as many customers as I can.

Terminix has been good. I was a customer of theirs years ago. I signed up again because I was having trouble with my current pest service. Rescheduling with them over the phone was easy. I liked the rep. He was great. The only thing is the price is a little too high.

Terminix is professional, courteous, and efficient. Brian would call the day before he came out. We've had a mouse issue that he took care of recently. He has been our technician for a couple of years, and always very pleasant and thorough. He did the termite inspection the other day as well. When I'm here, we would always have a conversation, both professional and "Hey, how are you?" The mice were a bit bad this winter. We live somewhat in the country so that was to be expected. He helped take care of that. The only other issue that comes up every now and then are ants, and he has taken care of those in the past.

I have been a customer for several years now, with just the basic exterior pest control. I have been very happy during those years, with the spiders and other pests in our house now at a minimum, and our tech, Adam, is phenomenal! My issue is with a different employee and the customer service following an incident. I had an exclusion rep come out to investigate the attic after hearing some type of critters up there. This rep was not entirely truthful with myself and spouse, telling us that by signing up for a different plan, we would be getting more services but paying less money. Unfortunately, this was not the case. While the payment itself is lower, it is billed monthly rather than quarterly, resulting in paying more overall.

Terminix came over and put out rat traps. They always let me know when they're gonna come and send me information afterwards.

A lot of times I missed the scheduling. They come, I'm not home, and they do the outside and leave a sign. But I’d really rather be here when they come. I've told different guys that. The last time they came, it was the same situation. They did the outside and just left a sign. I didn't know they were coming. Maybe they texted me but they didn't phone me and these texts sometimes don't go through. Other than that, they are always very nice and they do a good job.

Terminix is a little pricey and they're in line with the other ones, but I stay with them because my rep, Joe, is so great. He's worth keeping. If he changed locations, I don't think I would stay with the company. Terminix does the best they can but we continue to have the same issues with mice. However, it's contained to the basement, which is good. I just had them last week and they were great.

Terminix calls and tells me when they're due to come, and they always call before they come out. I love Nate, our tech. He was out a month ago. We didn't have any problems within the house, so we took care of the outside of the house. There's not even a cricket in the basement. There's been no pest activity except for some damn gnats and that's not their problem. They come from my plants.

Every three months, Terminix comes in and sprays around the house. They know when I want them here, so they just let me know the date and time they scheduled me for and they tell me to let them know if it's not good. The quarterly maintenance is a preventive measure, and the techs have been great. Terminix has a lot of turnover, but then so does everybody else. The only thing that irks me is the price, but then that goes for everybody else as well. The price keeps going up every now and then. I tell them I'm not paying that, and they say, "Okay."

We use Terminix for bugs and mice in the house. They do this exclusion thing, where they put poison in the basement, and we haven't had any problems since. The most recent technician was the best guy we've seen since Stefan left, which was about five years ago. He was prompt, thorough and professional. He was pleasant. But scheduling the service sucks. Terminix doesn't have a reasonable system. They don't let you know in advance that they're coming. They used to be much better about it. We've used them since 1975. But there's something wrong with the way their system works now.

They were here in February. They called to say what time they could come and I said it was okay. I asked them that when they finish, before they leave, to let me know and to send me a report, but I don't remember getting the report. The price was also higher this year. It was 300 and something dollars. But the tech who came out was down to earth and very polite.

Terminix is very fast and reliable with our Pest Control. We had purchased a new home and had a MAJOR ant infestation within weeks of moving in. We called Terminix and they came the very next day and solved all of our issues. Highly recommend.

Terminix was hired to tackle our subterranean termite infestation located in walls due to a shower valve leak. Bait traps were installed around perimeter of home and something was sprayed in partially opened up walls. Since then, we have had swarmers and more workers infest the bathroom. A month later we called to get someone to come out to explain why. Every call made is to a 1-800 number, there is no way to personally contact a manager. Every person ends call stating a manager will contact us in 24-48 hours. For almost a month, no call backs, no shows. Finally had 3 technicians come out to tell us they don't have the proper chemicals to treat and that it will now take multiple appointments to correct the issue.

Updated on 03/29/2024: Terminix has horrible service. Would not recommend this service. I first contacted them on 3/16 for a fraudulent charge on my credit card. No one contacted me. I am now trying to just terminate my business relationship with them but have been unable to schedule someone to come pick up the termite devices. I received an email on the 25th that stated someone would contact me in 2 business days. As of the 29th I have not been contacted. I also received a response to a Consumer Affairs review on 3/26 that someone would contact me soon. I have not been contacted.

I have had a great experience with Terminix - specifically with their employee Robert **. Robert has gone above and beyond his job for me, not only doing very quick, last minute inspections, but he stays in contact when needed. He does not try and convince me to buy anything unnecessary, and genuinely cares about helping people (and has never accepted any form of tip). Robert has made my experience great!

Terminix comes out once a month. They work on the outside of my house and they're very pleasant. It's the same person that comes regularly. But we have two different services. We have regular pest control and termite control. They come on different days.

My experience with Terminix has been good and punctual. They say they'll be here at a certain time, and they come and do their job. Everything works out well. It's easy to communicate with the techs and they're very nice, too. They're a good company. I'll keep them around. I would recommend Terminix.

We've had Terminix for a very long time. They did a great job doing all the treatments. After the initial one, we had one reoccurrence, where everything was retreated properly. We're happy with that. We've had two snowstorms this year. The tech came the day after we got a foot of snow. He never even came to the door, which my husband and I were home. He wrote on the thing that we weren't home. The front walk wasn't shoveled. So, how could he see around the front door? We had termites years ago. Never came into the house. So, I requested that it be reinspected sometime in the spring when there was no snow. We only have it done once a year. We haven't had any problems. We pay $400 a year. So, I wanted it inspected correctly. He did not do a good job.

The Terminix team comes on time. They're very polite and very patient with my questions. They're supposed to come out on a regular scheduled basis. And normally, they're just doing the outside. I have a garage and two sheds and they were supposed to spray around for mosquitoes and outside insects. We had the tech go in the garage and make sure that all the bees and wasps were gone. At this point, I'm satisfied with Terminix. The last guy that we talked to was very experienced and he gave us some recommendations. He gave us his number and he said, "Call any time with any questions."

Terminix comes here for quarterly preventative service. I've been with them for over 12 years. We started with preventative service because we have a house which has a brick front and they put a lot of mulch around it. The tech is the same person. He's good. His name is Billy. Our experience has been good. So, I would recommend Terminix.

Terminix's behavior is beyond unacceptable. They sent a debt collector for a service they never completed and then refused to respond to any of my inquiries. Managers Derik **, Antonio **, and Luis ** were unhelpful and showed no interest in assisting. Save yourself the headache and find a more reputable pest control company.

It's easy to schedule a service with Terminix. I just call the office and, within a matter of minutes, someone answers the phone and we go ahead and schedule. I recently had an extermination job done at my home and the Terminix technician who came out was pleasant. I've been working with this gentleman for a while and I have no complaints about him. The outside had ants and they were really bad. He said there were colonies, so he had to use a little more potent spray because a regular spraying wasn't doing the trick. But the ants keep coming back and we had a conversation about it. He said he'd go ahead and treat it, and if I continue to have an issue, to call him back.

They decided to involve a debt collector for a service I never received, and then proceeded to ghost me when I tried to resolve the issue. Managers Derik **, Antonio **, and Luis ** were completely useless and showed no interest in helping me. Stay away from this company if you value your time and money.

Terminix's customer service is a disgrace. Not only did they involve a debt collector for a service they never provided, but they also ignored all my attempts to contact them for clarification. Managers Derik **, Antonio **, and Luis ** were uncooperative and failed to assist in any way. Avoid this company if you value your time and sanity.

Worst experience with Terminix. They sent a debt collector for a service that I never received. Despite reaching out multiple times, the managers Derik **, Antonio **, and Luis ** never bothered to respond or resolve the issue. It's all about the money for them. Save yourself the trouble and take your business elsewhere.

Do not use Terminix! They ignored my calls and emails regarding a service that was never completed. When I asked for help, managers Derik **, Antonio **, and Luis ** turned a blind eye. All they wanted was the payment, not customer satisfaction. They really didn't seem to care. It was a nightmare. My recommendation is please do not buy any service from Terminix if you do not want to lose your money.

Zero stars for Terminix! They sent a debt collector for a service they never rendered. I attempted to contact managers Derik **, Antonio **, and Luis ** for assistance, but they were useless. Money is all that matters to them, not resolving customer issues. Avoid Terminix like the plague! They only care about getting paid. I had a horrendous experience with Terminix. It's obvious they prioritize money over resolving issues.

Buyers Beware! Would give zero stars if I could. We were sold a wildlife exclusion policy due to "rats, squirrels, and raccoons" being in our attic per the sales tech. We were told that live traps and one-way doors would be used to properly remove the animals and they would not seal the attic till all animals were gone. The tech at the first visit sealed the attic and set mouse traps. A few days later when we smelled a dead animal it took 3 days, multiple unanswered phone calls, and a call to the corporate office to get a tech out to remove the dead animal. At that point, we mentioned the live traps we were promised and a few days later the tech came out to place a live trap in the already sealed attic. We then had a tech show up unannounced after I specifically gave the other tech my availability as I am unable to keep leaving work early for techs to spend 3 minutes to look at a trap.

It's always been great with Terminix. We have the same technician and he's wonderful. He calls us ahead of time and lets us know when he's coming and if I'm not here, I'll leave the gate open. He comes, does his job, leaves a report afterwards, and follows up. I've never met anyone so passionate about being an exterminator.

We had someone come to our house on January 25, 2024 to put screening to keep out flying squirrels, birds and other rodents. We still are having issues with birds trying to peck their way into our home. We have called Terminix five times with NO customer help! First time, called on February 20, 2024 and was told, "Someone will come to your house on February 26." No one showed up on this date, so I called again and was told by Alaya "Alan will come to your house on February 27 between 8am - 10am." No one showed.

Terminix always calls to let me know when they're coming and makes sure that's a good time to come. They come here, take care of it, and they're gone. Usually, I talk to the techs on the phone. Sometimes, I see them when they're here, but at other times, I'm busy and I don't get to talk with them. However, they're always very courteous, tell me what they're doing, and usually, when they're done and if I'm here, they'll tell me what they've done and what they've seen.

My experience with Terminix has been good. I've been a long time customer with them, and I've had the same person doing the work almost all the time. Scheduling our service has been sometimes difficult because apparently, they schedule it on the internet, and I don't check the internet. I don't get an email. I don't get anything. Then somebody may call and say, “We're coming tomorrow,” and they know that I don't check their website to see and I don't get an email. So, that's been a little difficult sometimes because it's not convenient for them to come. My long term technician has always called me a couple of days in advance to let me know, and that was always helpful. We have a business account and a personal account, and it's been more difficult with the business account.

The gentleman from Terminix came out to assess the activity, if any, on the termite system that I have to make sure that the bait is properly available and has not been consumed by any termite. The bait is part of the plan with Terminix. Our service is on a quarterly basis for checking and spraying the perimeter. The gentleman calls or emails me and says, "I'll be out tomorrow or whatever," and he gives me the window that he's coming, and he is punctual. He says, "I'm here." When he finishes, he says, "Basically, everything is good," and he leaves. I find Terminix to be comparable and efficient.

I have a mice problem in my house, so I called Terminix to extricate the rodents. They quoted me $2,650 for the "exclusion service" which is basically to place cages around any vents on the roof and to seal any other entry points into the house plus another $219 initial payment for quarterly maintenance. Yes, it is not cheap! The sales person, Travis ** was knowledgeable and professional. The crew came out twice for the exclusion service and to place mouse poison inside the house. Travis explained that the mouse poison Terminix uses dehydrates the mouse so they don't die, rot and cause a bad odor.

I would like to ask the internet to see whether my unhappiness with Terminix was reasonable or not: We called Terminix for help to get rid of the minor ant problem at our house. They came to do a service on November 21, 2023, initial service charged $US281.79, and said that they would have a 3 month warranty, and to call them back if there was still ant problem. By mid January 2024, we noticed there were still ants coming into the house, and we called the technician back to deal with the ant issue since it was less than 2 months. The same technician did not come back right away, but came on Feb 8 to apply more ant baits etc, but never mentioned extra charge for his coming out to check on the persistence of the ant problem which they did not resolve with the first visit.

Right now, we have the pods and the techs don't have to go under the house. They come every year, but these last few times, they came about six months apart. The pods have not been in the ground very long around the house, and they check them. Everything has been fine. The tech, Keith, was very thorough, knowledgeable and mannerly and he knows his job. We've not had any active termites.

Terminix always sends a text before they come, and they let me know when they're finished. The techs always tell me when they're there and when they leave. If I'm home, they always ask, "Is there anything specifically?" I give it an A-plus. They listen, then they help me find a solution to my issue. Last year, I had a problem with ants. I told the guy and he gave me these little strips that I can put in my window sill. I also told them once that I had bats in the outside, by the front door, and they gave me this green stuff to put up there. They're very responsive.

Terminix had cleared up our mouse problem, but they got back in again so we had to get Terminix back. They came back in and set the traps again. They understood the problem and took care of it. I was impressed with them.

Andreas, the Terminix guy that goes to my other house, is doing a good job. If I see there is any problem, I call him and tell him what's going on. They usually send me a text letting me know they are going the next day and when they finish, they send me a report. I had Terminix before, cancelled them for a little while then came back to them for their price.

Terminix is wonderful. My technician's name is Musa. He calls the day before he's coming. He rings the bell and knocks on the door even though the service is outside, so I know he's here. He's friendly and polite. When it's his time to come, he comes. When I called for an additional service, somebody came out.

It's been good with Terminix. I like their reliability and expertise. They do the normal pest control and termite work. When I've had termites, they've taken care of it. When I don't, they prevent them. However, they get a little aggressive on pricing. Every once in a while, I've had to challenge the size of their price increases. They have to make sure they give a good value for the dollars and keep their prices reasonable.

I spent thousands of dollars with Terminix (Atlanta area) because we had rats coming into our basement. They never sealed my roof properly. They really didn't seem to care. It was a nightmare. Termite service is fine. If you want to save your sanity do not work with them.

I purchased one year pest control service from Terminix, after receiving first service, I was expecting next service but not received. On the date of service, the Terminix service car came across the street and parked for few mins but no one came out from car. After few mins waiting I saw car left. I thought probably the guy will come back or someone will come to provide service but unfortunately no one showed up. After few hour later Terminix charged fro my card for the 2nd service. I disputed the payment to credit card service and request for money back. The credit card authority reimbursed my money. After few days later Terminix sent bill and include a letter. They mention on the letter that if I do not pay the money, they will report credit bureaus. My recommendation please do not buy any service from Terminix if you do not want lose your money.

Do not use Terminix. I took 3 days off of work first day they were supposed to come out. They never showed up and I had to call them to see what was going on. They told me that they would get ahold of the manager and have him call me. He never did so I had another appointment the next day. No one showed up again, so I just waited that out. I did then got another appointment for the next week. Still, no one calling me or anything. Again, even though they scheduled at this time, no one showed up. I then called them again and they called the manager. I then get a text message from one of their workers don’t even know if I was a manager saying they don’t do that service and sorry for the inconvenience. OK for number one they should’ve called me last week and let me know they didn’t do that. Or they should have more communication with each other on what they do and what they don’t do. And you want to say sorry for the inconvenience. Well I just missed three days of work. Thanks to this, and you don’t really seem to care that this happened do not use this company. That’s the best advice I can give you.

We contracted with Terminix for a rodent exclusion. They were to identify and correct places rats are able to enter our house. They were to place traps and sticky pads in our ceilings and crawl spaces and return to check them within 14 days. The day they came to place traps, they informed us that they were out of traps so they put out sticky pads and said someone would be out to finish in a couple of days. The 14th day has come and gone and as of day 22 they have not returned. We called 4 days ago and asked to speak to the manager and again yesterday. They would not connect us but took a message. We have to think they do not plan to respond. We paid them $1,500. We are currently considering next actions since they have not dealt with us in good faith.

Sometimes, we ended up calling Terminix to get scheduled rather than them calling us. In some cases, their left hand didn't tell the right hand what was going on. I had an emergency. I had to go to Texas. I called Terminix. My wife called Terminix and said, "Don't call my husband's cell phone anymore. Call our landline." But they kept on calling the landline. I dealt with the problem in Texas. I ended up calling my wife to get things straightened out with Terminix. How many times I gotta tell them? Call the landline, don't call the cellphone. It would be nice if they listened.

I reached out to Terminix because I needed a different system and group to get rid of a mice problem. I've had to call them to come out and the most recent time, I had messaged the tech to come out and get one that was in a trap. It's caught a couple. I had told the guy that I knew there was at least four because we had seen three and I heard of four. So, I knew there was at least four and I don't think he believed me because he didn't wanna put a trap one spot where I told him I had seen them and my son had seen them. He finally did. The first time there was one that got caught, I messaged him. He said he'd try to make it out. I messaged him again and said, "There's another. I need you to come out." He told me he wasn't sure if he'd be able to come out, but he did. Then the next time I called him, I said, "Hey, I have more." He came back out and he said, "I can't believe you have still more." I said, "I told you there was at least four."

Terminix's service is a little expensive, but it's manageable. The technician, Jason, is always very punctual, and he always sends me a phone call to let me know he's coming and does the work. I've never had any issues.

Terminix is the best service. We're happy with it. I had the quarterly check-in to keep away any roaches and mosquitoes. The guy that comes to help us all the time is a nice guy. He's our friend now. We appreciate Terminix.

I was infested with roof rats from the storms, and Terminix has helped to clear it up. The scheduling is okay. We did have a bit of an incident when we first started the thing with the roof rats, but we have that covered up. I love Derek. He is my bug guy. I can reach out to him at any time and he is there. He gets things popping for me, so I got good reviews on him. When they first started, we had little brown roaches which we got under control. Now, they come out on their regular visits. They are still under contract for the roof rats, so they're still checking that weekly. Then they come out once a month to do their regular bug spray. Terminix is doing a good job.

The Terminix technician was here a little over a week ago. He gave proper notice, and he was on time and very professional. He treated the house, interior and exterior. He was really good and I was totally satisfied with his latest visit. Scheduling the visits is really easy. All you do is log in the website, pick a date, and they'll come out. Typically, they come out every two months for me. But if I need a treatment in between, all I do is log into the website, pick a date, and they generally have pretty good availability as far as time frames and the dates aren't too far off in the future.

Techs are great. However, centralized scheduling does not work. Techs have come out when my highly trained and pedigreed animals are in the backyard. If the animals get out I may never see them again. I’ve attempted to cancel pest service and keep termite but no luck. I never should have signed up for automatic payment. They threatened to charge me for the full year and refuse to cancel my service. I will never use Terminix again. Even worse they refuse to address my concern.

Terminix would come out and do a very good job of making sure that what is in the house is people and what are out of the house are pests. With scheduling, everything went well. The tech gave us a call two days prior to him coming out, right before he came out as well when he was half an hour out from the house, just informing us when he was on his way. The tech checked everything that needed to be checked. He saw nothing specific that was happening, which is great. Checked the attic space as well. And we're doing fairly well. No issues with rodents. A year ago, I wouldn't have said the same thing because we still had issues with rodents. But now, we're clear and clean. The majority of the rodents were caught by myself. But Terminix caught a few of them. I have recommended them to friends in the past.

Terminix got me in a contract. I sold the house. I tried to tell them, "I don't need the contract anymore. I sold the house." But they said to cancel it would cost me $695. I was like, "Oh, jeez. Okay, I might as well just carry it." I can't transfer it to any other house because I don't have a house. Right now, I'm living in an apartment. The customer service team was polite. The service is good but I didn't know that I was getting into a contract. I thought I could end it because they charge me per month.

The technician was very good. I like him a lot. He always calls ahead and says he's coming the next day. Then he calls right before he gets here. He's very accommodating. When I tell him there's a problem with something, he really tries to solve it. We had some mice that were behind our spa and he took care of it.

I like Terminix. They're very nice and good. They call on the phone and we schedule. If it's not right for me, they reschedule. Also, they call first before they come, and the guy that comes to do the service is very polite and mannerly. Terminix does all that is expected of them, and I have no problem whatsoever with any of their reps.

The rep I dealt with was very polite and scheduling with Terminix was very easy to do. The techs called and said they could come on these days and we picked one that works. The techs are very precise about what they're doing and very knowledgeable. We've had other spring businesses come in before, and these guys, by far, do the best job. I have limited to no pest activity since they came. They kill the bugs.

My experience with Terminix has been good. The tech inspected the house a month ago. Since then, I don't have any pest activity.

On May 2023, I paid for the Terminix exclusion service, which cost more than $2,200, to seal my property in order to prevent rats from entering the home. I called Terminix every other week with continued rat issues and lack of technicians properly sealing the exterior of the house. This became such an issue that I lost tenants that lived in my property for two years.

If I have anything specific that I need Terminix to focus on, they'll ask me. They'll come inside if I need them to. But so far, so good. Our previous tech, Rich, was awesome. He was very nice as well.

They come out quarterly and if I have something, I call back and they come out and take care of it. The guy that does it, Joseph, does a wonderful job and if I have any questions, he's always willing to answer them. It's nice that we're having the same people come out instead of having someone different every time, but there was a time when it was always someone new.

My monthly guy comes and inspects the house and he services it for bugs. Two of the services were great, but I wasn't too happy with the third one.

I love Terminix and I got a great rep that does the job. They do what they're supposed to do and so far, I haven't had any bugs come in. Also, I stopped spraying the inside of my house and I haven't seen too much of anything.

Terminix makes the appointments and never tells me when they're going to do them. They call a day before whether I'm available or not, then they say they're going to do the outside. That's awesome, but my problems are inside. I usually text them back immediately to tell them that I need them to be inside, too, But when the tech came when we agreed he'd come, he only worked outside. For him to do that and charge me that whole thing then miss the whole experience of what I need is ridiculous and redundant at this point. I'm also not pleased because Terminix keeps raising my amount and I'm not getting any real service.

I've never had a bad experience with my Terminix technician. He always swings by when we need him. He lets us know prior to coming out. Normally, he gives me a call once every three months and lets me know when he's gonna be in the area and sets up a time. If I need him other than that, I give him a call and he'll call me back and let me know when he's available. He does what we request of him. We still have bundles and bundles of spiders, and we have an ant activity all over the yard. When they wind up getting in the house, he comes out and sprays inside the house and that takes care of it for about a year. Terminix is higher priced than most, but the service we seem to get and what they use seem to be effective.

I live in a condo and there are lots of ants and spiders. Terminix came out, looked and sprayed, and it was done. Now, I have their upkeep service every three months. They come in, do their job, and ask me if I need anything special done, then they go.

They have delayed almost every appointment allowing the bugs to multiply & spread. They do not treat all the infected areas, just the minimum. They say we do not need to prep or do any treatments between appointments, not true! It’s like they don’t have any experience dealing with bed bugs. In my research I learned that lift chairs are one of the hardest things to treat & they don’t even spray it as thoroughly as the couches. Their sprays are ineffective & or they wait too long between treatments for them to work at all. Over 3 months of dealing w Terminex & no improvement. It makes me sick thinking of my parents living w these bugs feeding on them. It is wearing down their well being & peace of mind. Do not waste time & money on Terminix. Try any other company.

I was having some problems with what I thought was a squirrel up in my attic. A guy from Terminix came. He was a little guy and could get up there and crawled up in the attic. He told me that he thought it was a squirrel even though I couldn't see where it could have gotten in at. He set some traps first and got that done. He said they come back, do the deterrent, and spray it all up there. I was all in until he said it'd be about $1,500. I asked him, "Is there any way we could pay you something down and pay it out?" He said, "No. We have to have it all upfront." I can't do that. I went with somewhere else that's cheaper. It's a local guy. He found out it was a pack rat instead of a squirrel. We got rid of it.

Terminix' service has been top quality all the time. They would call and tell what time between when they would be here. If I was here, that was fine. If I were not, they would do their job. They explained everything well. The young man came and was concerned about a hole where a mouse might be able to get in. But his supervisor and I remembered where the hole was, and it was underneath the fireplace, so the mouse couldn't go anywhere. But it was great that he was concerned about it.

I love their service. I had a Terminix service personnel come out to my house every quarter for years and he finally retired. I received another gentleman who was excellent and I really like him. He does exactly what I need to have done with my home, outside and a little bit inside. The only disappointment I've had with Terminix is they're not consistent in sending the same representative out to my house. The service was to be done every three months and somebody else would call saying they were coming out. I would call up the office and tell them I want my regular person. This continually happened. I'm sure they're good representatives but I don't wanna keep training people to come out to my house. Once I have one person come out, that's the person I want to keep coming out.

The major issue that I usually have is ants once it starts to get warm. There are areas outside the house that, thank goodness, Terminix treats for because then I can keep them out of the house. They do treat for spiders indoor if I'm having a problem with them and I can let the technician know if there are any bugs that are out of the ordinary. The tech, Vance, is so helpful. He knows what things are so he can do the proper treatment. He would tell me to call him if I see pest activities again and he lets me know if the spray that he uses will treat and create a barrier to keep whatever I might see out of the house. If for some reason there's a conflict and the inside of the house needs to be treated but I won't be home or somebody can't be here, then he changes the schedule to come on a different day, date, and time.

Absolutely worthless and way overpriced. Customer service useless. They charged me almost $6,000 for attic insulation replacement for about 2,000 sq ft attic space because of a rodent problem about a year ago. We had just come back from a long vacation and work was busy. Also since it’s a rodent problem we wanted to get it done quickly, so I didn’t have time to ask or shop around. The insulation is supposed to be nonflammable but I tried and saw that the cheap insulation material they put can burn!!! They missed some of their follow up visits, too! Can you believe that? Every time I called them to raise and resolve my concerns they kept transferring me, eventually to a dead end. The insulation material was also supposed to be rodent repellent but after a year now, I am suspecting another rodent activity but I am not going to even try calling them anymore. Waste of time and money!! Avoid them! Especially for attic insulations.

The techs from Terminix come out on a quarterly basis. They just let me know they're coming and then, they come. Our technicians are fabulous and we like working with them. We feel comfortable and they're doing a good job. We are pleased with their service. The cost keeps coming up though. But everyone we've dealt with has been very professional and I would highly recommend them.

The first Terminix crew that came out to solve a problem didn't solve it. They didn't pick up on what could be the problem. They didn't listen to the noises that I heard and they assumed that it was just mice, but it wasn't. It was squirrels. Somehow they didn't remember the silent as a mouse. But the second person who came out solved it and did a good job.

Terminix has been very good at what they do. It's a rental house so I was not there when the tech did it. It's for bait traps outside with rats. So, the tech did not have to go in the house. I know him from coming to my house. He's good. He has been with my tenants forever. Also, Terminix texted me. Their follow-up was good. They let me know what was going on. I haven't had my tenants tell me they've seen any rats.

Terminix comes out once every two months. They do the outside, inside, and any other problems that I have. If I point out things that I noticed in the house, they take care of that. And they would recommend things as well. The techs let me know when they were done, and would advise me on what they've seen, any problems, or what they felt I need to take care of. I've had a very good experience.

I was looking at prices for pest control on the internet and Terminix popped up first where it had an online estimate option which seemed very convenient for me instead of calling in. They made it easy for me to get their services. When they first came out, they were checking for bedbugs and they found some termite damage so they offered a service to do them. Every three months, they're supposed to do the outside and the last time they were out, maybe in October, they did the perimeter treatment. But the other times were a little bit more specialized. The termite treatment was a one-day thing and for the bedbug treatment, they came out and then there were two more appointments. The technicians have been great, very informative, super helpful and gave me the rundown and pictures.

Terminix serviced a house of mine in Florida that's a rental property and did a great job. They had an ant problem and it went away. They've been out there more recently, but they're out there once every couple of months. The plan that we have is one visit every quarter, but they come out more when there's stuff going on. Terminix is great. It's is expensive but it's worth it.

Completely unprofessional, undetectable and downright shady company I've ever dealt with. They don't come when they are supposed to but show up with no advance warning while you're at work. Trying to talk to their management is pointless. Just a low quality outfit all the way around. Would not do business with them.

Charges for bait boxes I never ordered. I have called each month for 6 months. Every time I call they say it’s taken care of. Now a collections agency is calling me. I DO NOT recommend Ulster County Terminix. I would love to know why each time I call the branch manager's name is different. Kaitlin ** or Tim ** should get their act together.

DO NOT RECOMMEND. I saw some termites in my garden in April. The rep came out and signed me up. I specifically told him I only wanted to treat the termites until the fall. We had a full discussion around it. I called in October to cancel and was told that I was locked into a year contract. It was then that I realized that they never sent me an email with my agreement to begin with - the people at Terminix could not find an email of it being sent to me either. I was also given login to my own portal with Terminix and found it odd that my agreement was not attached there.

Worst pest control company. Made appointment, never showed up. Please avoid them. No response from manager or anyone from the company. Waited 7 days no reply. Spoke to sales manager. He put up a ticket also. Did a year contract, nobody showed up.

When I first started with Terminix, the rate was $99. But now it's 159 every time they come out. I can understand that everything is going up and I don't know how long I'll be able to keep the 159 every three months or whenever they come. But we like their services so we'll keep doing it unless we can't afford it anymore. The techs are very, very polite, and they do what I tell them to do. They're very helpful. The pest activity has gotten less. The only thing that we get a lot of is mice. But they give us the hotels and we get them, and then they're gone. We also have had less spiders around the house.

I hired Terminix to get rid of a cricket issue. I have inside my home they claimed they would be able to get rid of an infestation of crickets within a week did not have an infestation, but there was activity so when I called them, they came and put down sticky traps and they sprayed in all the areas three weeks later I was still having the same issue so I called him back he came. He sprayed again put down a few other sticky traps and three months later still dealing with the same issue so when I called them back, I called them back two months later and booked an appointment on the day of the appointment. No one showed up and when I called them, they told me that the service manager canceled the appointment because my 30 day service was expired which no one ever told me that I had a 30 they expiration.

Our tech, TJ, is very friendly. He is great. Terminix normally tells me when they are coming. The last time I pointed out anything was back in the summer to check for wasps because I'm allergic to them. The tech went around and took something underneath the gutters. It looked like a giant Q-Tip. Terminix isn't the cheapest pest control out there, but you get their undivided attention. When I went with pest control, I went with someone with deeper pockets and the guarantee that if something did happen to the house with termites, they would not only fix the termite problem but they would replace any damage that happened to the house. I've also had Terminix do my encapsulation. They did my gutter guards and my insulation. They came and took all the old with a great big vacuum and vacuumed out all the old insulation and put in the new insulation.

Terminix is excellent to work with and I had no problems with them. I would recommend them. They were coming out originally just to check if I had termites since I had termites in the past. Then they found that in my crawl space, I had some mold, so they took care of all that, too.

They're good, especially my technician. He's been with them a long time. I knew him way back before he even started with Terminix. So I'm well satisfied with him in particular.

I liked Terminix for the price. I had two experiences with them - one with the actual termites and one with spraying for mosquitoes. With the mosquitoes, they come monthly during the summer and warmer months. With the termites, they come whenever I call them. They’re very good and there aren’t any pest activity. The termites are gone and hopefully, it'll stay gone. Give Terminix a try.

I've had Terminix for a long time. Years ago I used to have an ant problem and I called them. I haven't had an ant problem since. Terminix usually notifies me beforehand for service and they may give me a call. The technicians come to the door and they tell me they're there. I let them do their thing. Afterwards, they will give me a report and maybe some pictures. It all goes smoothly. They might have found a spider here and there, but I don't have any major problems. Terminix has been good.

Paul, my technician, is very good and I like him a lot. Most recently, we were having a few spiders in the house so I had him come inside. He went to the areas I pointed out and did whatever he did. When I first moved here, there were some stink bugs in the house, and I decided right away that I couldn't have that. I've had a positive experience with Terminix. With the treatments that they do, I rarely had any bugs in the house.

I have positive and negative experiences with Terminix. It depends on who I get. But they really try and do what they're supposed to. 90% of the 99 techs are very good. I have this spectacular tech that comes four times a year and takes care of all my outdoor bug spray. He's excellent. He tells me what I have and what I don't have.

Terminix has done a nice job and they had a great offer when we started with them. We've had them for several years and we've had the same serviceperson, Dana, the whole time. He's fantastic, really communicative with us, and helpful. We have pets in the house and he's always thoughtful about what he can and can't put inside the house when we're trying to catch mice.

We switched from Orkin to Terminix because they had better deals and bundled some of our services together. Their pricing was transparent. They've been really good. I haven't had any problems with them. They do general pest prevention and for mice, too. We haven't seen any termite damage. They come regularly. They're responsive. They customize the treatment based on if we're gonna be home and can let them inside or not and they'll come back if we need them to. Also, the techs have always been nice.

Terminix comes every quarter and the communication and professionalism are good. There was a reoccurrence of the pest activity but I called them and the techs promised to come back and respray.

Total rip off. Couldn’t get anyone to call me back or show up. Still have mice and squirrel problems. Their answer, “I don’t see how they’re getting in.” I like the pest control service but the exclusion is a total rip off!

Terminix came to our house to assess a possible termite problem the first week of May 2023. Their consultant looked over the house and noted possible problem around concrete stoop at front door (no other problems). He advised injection of chemicals in stoop area and termite bait traps around other areas. We carefully discussed where NOT to place bait traps due to buried water lines! A technician came a few days later to drill into stoop and inject chemicals. After making holes in the concrete he discovered that the chemical compressor was not working and he would return with a working compressor in a few days, but I reiterated not to place bait traps unless I was there.