Terminix Reviews

I've been with Terminix for a while. The mosquito service is awesome. I love the girl who comes. She puts a machine on her back and then she goes to where I instructed her to spray all my trees in the back and some of the yard. I have no complaints about her. I watch her work and she does an excellent job. When it comes to pest control, I'm not so happy with it because they come in and they leave in two minutes. It's impossible to spray a whole house in two minutes. I don't like that at all but for what I'm paying, I'm okay. I have flies and spiders. I tell them every time they come to spray my kitchen door completely because that's how they get in. Every time I leave the dogs out, I get flies in. The service is never satisfactory. I don't think they're giving me my money's worth when it comes to pest control. But if I call them, they'll come out again and spray again.

Terminix came out and did their quarterly check and provided the services. They were very professional, answered all the questions, spent sufficient time, and provided the services that were needed. They provide a good service and they are thorough with what they do.

Terminix is the best company I know. I get regular service from them. When it's time for me to have my service done, they call me to set up a time. And when I have a problem, they come right out. That's why I've been with them for years. When I see something crawling, I'm calling. When we saw a big roach that was on the top of the ceiling, they came right out. I know my techs by name. Jay comes back here to check on me. He has been spraying the corners of the room. The techs usually check the whole house. They even went around the house and saw where I had poison ivy growing up on the side of my house. They suggested I get that down.

We had termites and Terminix injected some kind of liquid into all the little tunnels, and it seemed to work. They said that they’d give it a couple of months to see if we've seen any termite poop. If we didn't, they would get it taken care of and come back every six months to recheck.

They have friendly service.

We talk to the tech quite a bit, especially when we're having issues. Terminix gave suggestions, and they did a treatment. That's supposed to last for a long time. Sometimes, it takes some time to take effect, and you have a cycle where you're gonna have issues. If that doesn't resolve by the end of three to four years, then there's another problem. Or it didn't correct it as it should have. But the termite activity has gotten less, so it seems to be working. The people that come out are great, but sometimes, when you make an appointment, it seems like there's some miscommunication as to what needs to be done or what you're expecting to be done.

I've had Terminix treat normal pests like roaches and rodents. They also have done the vapor check under the house and the cottage. Also, we've had them put in the new vents that are automatic according to the season change. The techs have been very courteous and thorough. I'm very pleased with their service. If I have an issue, I've been able to get them within a reasonable number of days.

One individual came out and did a termite inspection looking for termite infestation, if there was any, by looking for little tunnels or columns that they put along the side of the thing. He did not have the key or the device to open up the termite testing stations and he said they would send someone else out in a few weeks. Several weeks later, I got a call one evening from Elena, a female technician. She said she would be out the next day. I said that was not gonna work. I was not gonna be around. But I don't have to be. I explained to her that the boxes were in the garden and they would be easy to find. She told me to just call Terminix and reschedule. So I did.

There was an issue about seven years ago that was not a good one but in recent times, the customer service with Terminix has been very good. For the most part, the experience has been good. One year, we had some kind of crazy ants and the techs came out immediately and took care of it. But we have little flies in our house that come with plants and I've had the techs come out a couple of times and spray but we still have them. I have three services with Terminix which are for termites, pests, and mosquitoes. And in the recent past, I got a bill for the mosquito service. So, I called customer service and I said I wanted it all to come out of my bank account. I don't wanna get a bill. The rep said it was not a problem and we did all these over the phone.

I had a truly terrible experience with Terminix when I discovered bees inside my house. I reached out to them for help, and that's when my nightmare began. Here's a breakdown of the problems I encountered: Deceptive Sales Tactics: When the Terminix inspector arrived, he informed me that the only way to address the bee problem immediately was to sign a year-long agreement. Feeling pressured, I reluctantly agreed. Failed Appointments: The following day, I was promised that someone would come between 12-2 PM to resolve the issue. Nobody showed up during that time slot. I called again, and they rescheduled for 5 PM, but once again, nobody showed up. The same thing happened when they rescheduled for 5:50 PM. The lack of punctuality was not only frustrating but also inconvenient, as it disrupted my plans.

We have two houses. One of them excellent care, the other one we've terminated. In Hamilton County, the Terminix rep would tell us when the techs would be here, but they would be there and gone so fast. I would see the car or truck, but by the time I get out the door to talk to the tech about what they've done, they would be gone. So, I've never communicated with them. They never asked what the needs were. If we had bugs. Never any communication, as opposed to the other place. So, we terminated them two months ago. In Brown County, we have the tech's phone number. He always called us when he would be there and he would give us a report of what he did. We have good results. We eliminated the ants.

We had Terminix a long time ago and then my husband wanted to switch. But we decided we didn't like what we were getting. I liked what we had before so we went back to Terminix. They let me know when someone is coming out. If I did need a service or someone to come out because I have an issue, they've been really good. Terminix covers everything and their techs have been very positive. So far, I've only had a gnat or two. I have noticed some spider webs increase, but I'm probably due soon. On the whole, I would recommend Terminix.

Scheduling a service with Terminix is quick and the service people are responsive when I need additional service. When I see something happen and I call them, they come back right away. They focus on the outside and some areas around the walls, and wherever I tell the tech I see something that they need to do. I recommend Terminix.

A little over a year ago I purchased the Terminix Barrier exclusion plan for $1500 to hopefully eliminate the ongoing pest problem I was having. A year later, I'm still having the same problems as when I started. Rodents are still coming and going in holes that were not found. Apparently my plan lapsed a month ago without my knowledge. At the time of purchase I was told that renewals and extensions existed, but I told them I would rather wait to see if one was needed. I expected results after paying $1500 up front. A year passes and there were no phone calls to renew, or even to check up and see if everything was working. No E-mails. No letters. Nothing. They just let it lapse.

Terminix sales guy, Scott **, sold me a bag of beans. But no doubt he was simply following their business model. Long story short, they can lock you into a contract where you're required to pay quarterly, but they don't have to show up at all. And if you try to cancel the service -- Nope! -- You're required to pay for the entire year. Doesn't matter if they no show. Doesn't matter if they don't perform the services required on their end of the deal, apparently. Service manager, Rob **, explained that sure you can cancel, but as far as he knows you have to pay for the year in full anyway even if you cancel ... And even if they haven't done the work! Wow. What kind of business model is this? Unbelievable. Buyer beware.

I was with Terminix for six years, but I recently canceled my account due to financial reasons. My representative was Donovan. He was always a great guy. He was very thorough, very nice, easy to talk to, and kept me informed on everything at all times. I loved working with him.

The service tech and the carrier representative from Terminix have been both awesome. They're always prompt and do exactly what they say they're going to do. The chemicals and the products they use work. Also, their sales & marketing process are very reasonable.

We've had Terminix for eight years now. They're very professional and friendly. Our Terminix tech does a thorough job. He looks around and he knows what needs to be done. We had ants and now they're a lot less.

When I get Terminix to do stuff, they're all right. But we seem to have an issue with them understanding that they need to call ahead to service our properties. When I get a call, it's usually right at the end of the month and they wanna get it in for the end of the month but we can't do that all the time. I have many properties I oversee.

I am not happy with Terminix. They've been out four times but I still have a problem with the bed bugs. I had been told to use a heat treatment. That was the only way I was gonna get rid of them. I called up Terminix and asked if they did heat treatment. They said yes. They came out but didn't do the heat treatment. They sprayed and steamed. They came back but there were still the bugs.

I'm completely happy with Terminix. Our serviceman is awesome. He's very professional, courteous, always gives a follow-up call, and lets us know he's coming out.

I called Terminix, they scheduled me, and a guy came out two days later. He reached out to me a few times beforehand, let me know exactly what he was gonna do and what we might need to do moving forward. He came out, talked to me a little while about what we were gonna do. We had a hornet's nest in our backyard. He sprayed and let me know if he was leaving. He had to come back the next day to remove the nest. He came back the next day super early in the morning. He texted me afterwards and gave me a rundown of everything that he did.

Terminix takes care of my son and daughter-in-law's place. They've lived there for three years, then, all of a sudden, they had roaches. It seems once it gets under control, it starts back worse as soon as we don't bother to call for a follow-up appointment. It's gonna be almost nine months. We're tired of the issue. That would be calling them every couple of weeks to do a follow-up because they start having the issues. If we let it go for a month, they got them all over. I also had one issue where Terminix didn't bother to come out.

DO NOT USE This company. The customer service is terrible. I was scheduled for a Friday, got a call on Thursday saying it needed moved to Saturday between 8-10. The time came and went with no call and no one showing up. I called customer service, one rep lied, and hung up on me. Called back and was refused access to a manager. Called to cancel after taking my business to Orkin, they didn't even bother asking why I was cancelling. Do not waste your time with this failing Company.

We have had Terminix for 22 years, paying over $600 a year. In 2013 the inspector for Terminex told us we needed Drywood coverage for an initial fee of $1900. We did it. In addition to the liquid protection we paid $500 to $600 every year. Our interior bug guy asked if they tented the house for $1900 because there is no prevention for drywood termites. I called and questioned the charge and Terminex has no record of it. Yet they have charged us the annual fee every year since. I cancelled both services on 9/6. I had foolishly paid ahead for the contracts which renew 10/1. Terminex only credited my card for $282. They will not credit the other fee! Do not use this company!

Its mandary to provide a star rating. My rating is 0. My payments have been auto deducted for over 10 years. But calling everyday...no manager will call me. I have been with Terminix over 10 years. The representative that visited 9/13/23 completed external spray for ants and spiders. However, she wrote inaccurate notes stating she was inside the home. She never entered the home. I have been calling daily for two weeks for a manager to provide me with a correct checklist for spider and ants. The representatives say they are sending my requests in. No callback in two weeks. I will be calling daily.

I signed a $1900 contract to have holes in the attic sealed to keep critters out. After several attempts they said they could not reach the area to seal. Problem was not solved. I called to get a refund and they initially said only $500. I didn't think $1400 was worth a failed attempt to fix my issue. I called 3 times and was told I would get a call back from a manager over a month period. It never happened. Although, my contract was cancelled without a penny refunded. It baffles me how a business can run in this manner. I'm out $1900 and received nothing but frustration.

I've used Terminix for years for my home protection services, inside and out. They have done a wonderful job, come back if a probem appears. HOWEVER, I've had an outbreak of bed bugs that Terminix was paid, upfront, to eradicate. The first two appointments went as scheduled. Since then, I've had many no-shows, many appointments weren't even set up, or so I was told when I called to inquire. The tech blamed the problem on those who set up the schedule. Those who set up the schedule blamed the tech. Very unprofessional. ANYWAY, 8 months later, I still have bed bugs biting me, no appointments being set up, and I'm out $1,100.00. This is soooo wrong!!!

Seuraj was the most upbeat, uplifting personality that I have met in quite some time. My entire home loved his presence, energy and spirit. What a beautiful human just being. Kelly has answered all my calls and questions. You can literally hear her happiness through her tone. She is the very first person that I have called for questions about services and pricing that didn't make me feel like I was bothering her to do a job that she is receiving compensation for. She sounds highly energy and upbeat. She is truly an excellent first impression for your crew and brand. She was very patient and knowledgeable. I truly enjoyed her assistance, just delightful. Suraj? Our pest control person is more than welcomed anytime for serious. We actually would prefer his energy in our home because he too has a very happy and upbeat energy/attitude.

Scheduled an appointment two business days ago for the day to come and the tech not to show the time frame given 5pm to 7pm. To call the customer service people to tell me they don't come out after 6pm. Terminix website says 24 hours service which needs to be re-worded. Not a true statement. Sad they have people answering the telephone and sounding like there isn't a lot of smarts when you question them. "Yes, we have your appointment down from 5pm to 7pm, but our tech doesn't usually come out after 5pm." Crazy, but that is what was stated. Don't choose Terminix if you can help it.

Upon finding termites in my home after closing after I had an inspection, I was none too pleased. So I got multiple quotes. Terminix claimed they would provide services that the others were going to do (Orkin and local companies) and they also would do additional pests in that entire cost. However I learned that they were not included, & then by the time I found this out, it was 5 pm on a Saturday when the Servicer had finally appeared when he was supposed to be there between 12-4. So at which point I had to have somebody else let him in. Then I was extremely upset to find out that they were not going to be treating the outside area with liquid like Gavin the guy who came out to give the quote said they would because that was what Orkin stated along with a very thorough treatment of my walls and basement and he said they would do better than Orkin.

I had a mice and a bug issue. It’s a 3 apartment building. I also have 3 dogs. When I made the appt I told them I have 3 dogs so they don’t use anything harmful and the person on the phone told me I had nothing to worry about. I also asked the man that was in my home putting traps everywhere if it was safe for my 3 dogs. He said it was completely fine. I’m a server and went to work for the night shift, I came back home and 1 of my dogs ate the chemicals from the box trap. I called poison control and I literally had to waterboard my dog with hydrogen peroxide so he could throw up and live. I contacted Terminex and they did NOTHING to help me. They didn’t pay for my vet or refund me when my dog almost died. Do not go to these horrible people.

Mid-May 2023 Terminix came to house for rodents. Had to follow techs & check that they had done what was told to me..Not done. Furthermore gave a hefty check..No receipt. No contract sent, had not signed & found they had copy & pasted fake signature. Only initialed for bait boxes per tech’s remarks. Have called over 34 times to cancel contract since mid-May, sent letter to PSL office. They will not cease & now threatening my credit. At 74, all they have done is bully & threaten. Have hired a lawyer that deals with fraud. I will see them in court.

This was the first pest control service I found with the best termite prevention and included mosquito treatment in Aurora Colorado...HOWEVER, that is only over the phone. When the technician showed up and started services it was only then they declined to also render services in the attic and crawl space as was stated over the phone. Instead, I was quoted an additional $2000 to have those services! That was not stated over the phone and I called to complain.

Scheduled a termite inspection for a home we're going to purchase. Told call center to let us know when inspector was on the way, as we don't currently live there. Scheduled time frame 8am-10am. The realtor and I sat at the house for an hour waiting, he never showed up. At 11am, I called the call center to see his eta. I was disconnected but he called me. With an attitude he said the call center told him he had to call me. I explained we had been waiting an needed an eta. He tells me it will either be this evening or tomorrow, but probably tomorrow. So nobody was even going to call and let me know? Canceled inspection, and Black Diamond got to me within two hours and charged $200 less!

If we need something, we'll call Terminix but they usually call and tell us they want to come on such and such a day. If they can't come on that day, we'll fix another day for them to come. So far, everything's been going good. They come in when they're supposed to come in, every three months, and we haven't had any termites. The only problem right now I'm having is ants and I can't seem to get rid of them for some reason. Yesterday, the inspector came and he was very nice. He went around the house and looked. He's been here before. So, there wasn't a problem. I asked him to do the ants and he did spray where I told them where they were.

This year when they did the termite inspection, the tech talked to me about having termite things. Because of the age of the house, he said it was very vulnerable. There was a problem locally with having someone available to do the treatment. I called the tech 'cause he had done the job the year before. He was here within three hours and did what needed to be done. It was holding up my refinancing so he came right away. I was very impressed with that.

It's all good with Terminix. I've had them for a long time. Jeff comes and sprays. He's awesome. He always gives me a heads-up. He's thorough. He asks, "Do you want me to come in?" He does that for me every time and takes care of the outside. He lets me know what he did. He spotted a little bit that we need to spray in-between. We've also got where they do the termites and fill the bait for us. I got a good report on that.

My husband and I had y’all do full service of mice extermination on March 15 2023. And one of your service men fell through the attic. The men left the black heavy tarp on the floor. I had to upstairs to look for our cat so we could place her in the spare bedroom. I found her and was walking down the stairs to let my husband know I found her. I fell down the stairs and I was holding on the guard rail. I ended up having a torn rotator cuff. Two weeks later the oldest cat caught and ate a mouse. I have called and let your office know what happened and all I gotten was $200 refund and a discount of the yearly service. The cats still think there are mice in kitchen. I just had rotator cuff surgery. Last night we had another mouse and our 14 yr old ate it.

I called Terminix last year and they sent somebody out to look over the situation and tell me how they would fix it. I signed the contract, and I had to pay them in full. We had an appointment for the first visit and the people came and did what they had to do. We had to stay out of the house for five hours. That was no big deal. I was expecting it. Cody, the technician that came in, made an appointment for the second visit, but he never showed up, so I ended up calling Terminix. We went back and forth, then they sent somebody the next day. We made an appointment with that tech for the third visit, but he never showed up as well. We went through the same situation and I was so annoyed. Finally, Terminix sent out Cody, the kid that they sent the first time, who apologized. At that point, I made the next appointment with him, and he gave me a number to call him to verify the day before.

I signed up for the program with Terminix to come every three months as a precautionary measure. The gas company dug up the street to put meters in front of people's houses and that resurrected the mice so I scheduled an in-between visit not too long ago. The techs are very courteous, friendly, helpful and answer any questions you ask. They do what they have to do. They come in, check, lay traps and remove dead mice.

The technician who came was a nice guy. He did what he had to do for the termites problem in my living room. He sprayed and checked all the baits. He also put an extra bait where they were active. He said he was gonna touch base in two weeks, and it's been two weeks but I haven't heard from him. I've had Terminix now for four years. I wanna know when are the termites gonna go away for good, but there are no promises of that. The termites aren't even touching the baits. I wanna know how long do I have to keep the service up.

Terminix comes out every three months. They also come when the mice situation is bad. Occasionally, we have had mice in the attic, but Terminix has taken care of it. They're effective. There was one technician that I didn't like, but other than that, they have been pleasant, efficient, and helpful.

Terminix came to spray my house for insects. I like them. It was the first time I'd ever called them and the customer service was great. I did it online and then someone called me. The tech came out the day I requested. The guy was nice and explained everything well. I was happy with Terminix and I signed up with them to come quarterly. They were recommended to me by my sister and I would recommend them.

We were satisfied with what Terminix did. There was an occasion where there was termite damage and they covered the cost of the repair. I recently renewed my annual termite contract. They recently redid those little bait traps that are around the edge of the house. I re-engaged to have the peripheral pest control feature where they spray outside and then they can spray inside.

I really like my technician, Jose. He's very responsive and very good at what he does. I have Terminix treat for spiders, and there were times we caught cockroaches in the garage as well. The quality of service seems to be okay. The cost may be a little high, but it's convenient. We usually communicate via text to schedule the service.

I had someone out here a couple of weeks ago. He did a great job. He called me before he came and asked me if I had any concerns. He sprayed for everything. He was very polite. He did a good job of doing what I asked him to do. Let me know what he found. Altogether very positive experience. They automatically come out for me, and there's never a problem. They just always call me and say, "It's time for your next service,” They'll let me know when they're coming out, and if that doesn't work for me, they'll reschedule. But usually, it does.

When we signed up originally, it was preventative. We built our home and Terminix did the foundation protection, and we went on a contract with them. They are professional and friendly, and the techs are excellent. We've had several instances of termites and they resolved it very quickly. It’s easy to communicate with them and I’m very happy with Terminix.

The previous owners of the house had problems with critters getting in the home. We live in the woods. The previous owners had a plan with Terminix that was already in effect when we purchased the home. While we were out doing yard work, a fellow showed up. They said they tried to contact us by phone but I said I do everything with the landline. The cellphone just stays in the car. They apologized and then the two of them went around the property. They were very nice and pleasant. They were looking for entry points. They did some caulking where we had a deck removed and there were holes in the brick. Since then I haven't seen anything in the inside, so I'm happy. All in all, it was a positive experience other than the mix-up about them trying to call me on the cellphone.

When the Terminix tech came out, it was brief but very complete. He told me what I needed to know and did his work. The people were great. It was only getting my second appointment scheduled that was complicated using the website and app. But that was the only hang-up.

Terminix came out to do some indoor treatment for pests. It's an automatic quarterly service. If I need extra service, then I go online and request it. The service is outstanding. If I'm home, they'll ring the doorbell, tell me that they're here and give me a scope of what they're gonna do that day. Their communication has always been good.

Every three months, they check for rodents inside the house and spiders. On the outside, they place traps for rodents and they spray too. There's always the same tech. His name is Mike and he always calls first and makes sure that it's a good time that he's planning to come. When he comes, he knocks on the door and checks to see if we want to have him come inside and take a look around, which we do. It's all very efficiently done. He's a friendly guy as well.

Subsequent to my initial complaint, Terminix did send another technician to my home to perform the annual contractual inspection. He did perform the required inspection. I thank Terminix for their follow-up to my complaint.

I regret hiring this company. After paying a lot of money for the exclusion service and the additional yearly service fee, they have not shown up for multiple scheduled (and confirmed) appointments. The guys who do the work are great. The scheduling seems to be the problem. One side of the company does not communicate to the other. It seems a corporate office schedules appointments and confirms them, but they do not get that information to the field offices (who actually do the work) and so no one shows up for the confirmed appointments. Multiple times appointments have been set and confirmed (I have the confirmation texts)...yet no one shows. I have lost several hours of work time being home for the (no-show) confirmed appointments, and time lost being on the phone trying to fix the problem (multiple times). It would be nice if Terminix would compensate me for lost work time...but I won't hold my breath.

Contacted a representative from Terminix on Saturday, July 1,2023 because yellowjackets had eaten a hole through the drywall in a bedroom ceiling. The first available appointment slot was July 5, 2023 in between the hours of 8:00-1200. The company was contacted July 5th at 12:05 and was informed by a company representative that my appointment had been rescheduled for August 2,2023. I spoke with a supervisor that my appointment actually was for July 5th and should have been notified of any changes to that appointment by the branch. Was further informed that the technician or branch manager should have notified me of the rescheduling. So, I canceled my services and will not recommend this company.

Terminix comes four times a year. The service calls are automatic, and usually, they hit around the gutters, the windows and the base of the house. The guy who came recently did a nice job outside and inside. He checked for everything and told me where I had some bees. I had to take care of some stuff to keep the bees from coming back, and since then, we haven't had a problem. Overall, Terminix has been very good to us. They've come out when we've asked them to and took care of any problems we've had.

24 hours after I signed up for the service, the technician was out to set everything up. The first tech that came out, Chris, was everything that I expected as far as being knowledgeable on the topics and being able to tell me what we should do and why. I felt like him being here helped me get a better understanding of what we were doing. I had a skunk underneath my shed and the team set up the trap in the right spot and got everything in place. It was Chris' supervisor that was coming out most of the time to help pick up the traps and lay down a new one. He was very knowledgeable about what we needed to do and very timely. We were able to catch the skunk and also a couple of other ones that were under there. It was awesome. When I reached out and said we caught one, he was here within a couple of hours.

The tech from Terminix come out monthly for the insects and semi-annually for termites and they spray inside and outside. It's been the same tech for quite a while. On the insect end of it, it's been good scheduling with Terminix but not as good on the termite end of it. The tech needs to return our phone calls. We keep leaving messages and not getting called back. There has not been any major pest activity though once in a while, there’s a minor one. But the tech always takes care of it.

I had been a loyal customer since 2010. We purchased a plan that included repair work in the event of any termite damage. We had a contractor to come out to our home for damage repair to the wood on our home and was told that I needed to have someone to come out to service my home for termites. I called a company to come out and was told that I had live termite and needed treatment. I paid Terminix $3,472.26 for Termite treatment, I called Terminix at 281-988-2700 address 10560 Bissonnet St. Houston,Texas 77099 for Service in January 2023 and every month and send the manager ** and Customer Service a letter stating I paid Terminix for Service and I been trying to get someone to come out to service my home. As of today date June 22, 2023 Terminix has not serviced my home nor issue me a refund. I want my money back! DO NOT USE THIS COMPANY. THEY WILL STEAL YOUR MONEY AND NOT PROVIDE ANY SERVICE!

HORRIBLE!!!! NIGHTMARE!!!! Considering to take legal action against them. What a rip off. I canceled my contract multiple times and finally talked to person on 06/15/ (last day of annual contract) who told me that I will-get an e-mail confirming cancellation latest by Monday, which did not happen. Additionally, I was charged on 06/16/23, after my contract expired. Not responsive at all, in addition to charging me for basic pest control $1500.00 for coming out about 5 times and pest not being taken care off. For that amount of money I could exterminate the whole block.

Date of transaction: 02/08/2023. Paid $10,272.59 to Branch #2264. Remove and replace contaminated insulation from mice infestation and seal the outside of the home to prevent further infestations. They came out on a very rainy day to seal the outside of the home and did not do a proper job. They came out two more times after I complained and sealed around the front door and once installed chicken wire around some soffit. In the last month the infestation of mice has returned. I have tried repeatedly over three weeks now to get a hold of the salesman via email and texts and he ignores me and does not return or reply to back to me. Terminix has not attempted to resolve my issue in any form. The new insulation is now contaminated, and the mice are everywhere and I am out $10,272.59.

I have a good working relationship with Terminix. I treat the technicians like I do everybody else, and they get the job done.

I contacted Terminix and the guy was scheduled for the next day. But he had an emergency happen with him so we had to reschedule for the day after. When he came out, he was good and kind. He walked me through everything and if I had any questions. He walked through the whole house and sprayed every area. I had issues in my kitchen with ants and he laid the gel down. That took them away. So it was good. He told me that if I saw something else, to give him a call. I ended up seeing ants in my living room. So I called him and he came out within a couple of days and sprayed in the living room. He also sprayed outside and put the little gel things inside. They took them right away.

Terrible. Hired them February 20 2023 for ants in a isolated location. Within 90 days my problem got worse. Ants all over my lower level of my home. They came to my house 8 times and even had no show appointments. I had no satisfaction whatsoever. I’m very disappointed. I complained and asked for my last payment to be refunded and they declined. I hired Orkin. Less than 2 weeks of their service I’m finally seeing less ants.

I'm under a termite program with Terminix where they come out twice a year to check the bait stations. The technicians are good but they increase their prices every year. So I have to constantly call them to try and make a deal.

The techs from Terminix come out every quarter and spray inside and outside of my house to keep the bugs and spiders away. The tech that I have finally is one of the best I've ever had. He's more thorough and he sprays everywhere he needs to spray. Some of the other guys would just go over it quickly and not get it. They were decent but they didn't do a very good job. I would refer a friend over to Terminix.

Terminix usually sends me a text or leaves me a voice message that I'm on the schedule for service for some day in the near future. Then our service guy, Darnell, calls me on the day of service. Last time, he called me to say that we were on the schedule for service and that went well. He was always very punctual. He is a pretty nice guy. He does what he says he's doing. I'm not always home when he does the service and that's okay with me. He's just outside service. I don't have him come in. Occasionally, we do. He's a very good communicator and lets me know when he's done. My experiences with Darnell are very good. He's very upfront. I actually have him do my house and my daughter's house as close together as possible. I'm happy with it.

We recently had a carpenter bee problem. The guy came out right away, and they're all dead. Terminix is doing a good job.

So far, my experiences with the tech have been good. He knew what he was doing. I've seen one pest since they treated my home.

Terminix had this guy named Baron who was top notch. He would text me before he was coming. He would talk to me about what he did on the property and ask if I had any questions. I don't know if they let him go because it was a new guy who came. On my last service call, we had some bees under the wood near the top of the awnings. The guy ran a brush up under there supposedly with some chemicals, but the bees were back next day. I reached out to customer service but didn't hear back from anybody. That was my first negative experience.

There's a nice young lady who comes here and does our house. She goes over and does our daughter's house, too. She's very thorough. My problem with Terminix is I want them to come every April and October or twice a year, not four times a year. They keep scheduling someone that calls us to come. They do this various times throughout the year. I finally told them if they can't handle April and October, I'll find somebody else who can. They were here for April, and I'm waiting until October to have them come back, but I'm sure I'll hear from them again.

Most recently, Terminix came to do a check up on a service provided previously. They were just doing a follow-up to make sure that there was not a new issue in the home for a previous pest control service. If there's any kind of issue, we can call them out as needed. Typically, they're pretty quick to respond. They can quickly schedule us. They provide a service as necessary and then do regular checkups. Most of the checkups involve doing a treatment on the outside of the home. We had a positive experience with Terminix. So, we haven't had any cause to think that we should try a different company. Occasionally, there's an issue of something just being inconvenient like communication errors but it's nothing that's critical or is any worse than I would expect other companies to be.

Terminix comes every two months to exterminate. The guy was out a week or two ago. He's good. It has been the same guy for a while now. He always texts before he comes out, and if I couldn't make it, I would tell him through the text, and he would reschedule the date for me right there. Certain times a year, it gets worse. When that happens, Terry just has to double up. I might have to call. He might have to come one week, three weeks later to a month later. If I see something, he might have to come back out. Terminix might come and do the outside and leave without checking for me to do the inside. The inside of my place is the only reason I have Terminix, because I don't wanna see anything. When I would call in, I would specify it. It took them a couple of times, but eventually, they got it right. I am very satisfied.

My tech Ryan notifies me when he's available and I tell him if it's fine or not. He lets me know he's here and asks if I have any particular areas that need special treatment. I usually keep him company as he does the inside and he does the outside separately. When he finishes up, he tells me if there's anything outside that he found then he heads off and I get a summary. Ryan is always very responsive if a problem comes up. If I find a wasp nest and needs to be treated I just call and he takes care of it. Terminix is great and I've recommend them to my friends.

We have bed bugs. Terminix's tech did the initial treatment and said they're gonna come back in three weeks. The tech was a nice guy and he did the job. We haven't seen any dead bugs so we probably didn't need to go overkill and spend all that money doing a complete treatment like that, but we did. Terminix also has a six-month guarantee so I can't complain.

We had a roach problem. In a singular attempt, the Terminix tech solved the problem.

I've been with Terminix over 10 years, and I've never had a tech who didn't give me a call. I've always had good techs. Usually, I tell them what day I want, and they schedule when I'm nearing it. Sometimes they schedule the wrong day and I just cancel it. It hasn't been a problem. Recently, they came out and did the exterior of my house and my garage. I watch to see what they do and they explain. I've never had one who didn't explain to me what they were doing. They do a good job and they make sure everything is in order. I love the fact that, between visits when I have to pay and I see something or I think I need another visit, they'll come out and follow-up for free. That's a good feature. I've only had to use it once, but it's nice to know that it's there.

I would recommend Terminix to everybody. It's a good company. The reps are very friendly and knowledgeable. The cost has been going up but everything else is.

Terminix does a mosquito treatment on my house. The work is good. But I called them to cancel my service because it's too expensive. Supposedly, they are going to give me a discount. So we'll see when I get the next bill. The tech that comes out is very nice and always lets me know he's here and when he leaves and closes my gate, which is important.

Everything went good with Terminix. When I signed up, their reps were able to answer all my questions and get everything that I needed. So far, I have seen a little bit of improvement since their tech came out. I recommend that others get their service as well.

I recently contracted Terminix and the first time that they came in, it was raining so they couldn't do the sewers. They came back and it was so easy and quick.

My guy with Terminix came out and sprayed for mosquitoes. Thank the Lord, they have some stuff to spray for mosquitoes and we're not seeing very many mosquitoes at all. They came out, put the termite things in the ground, and we don't have termites. I ask them if the products that they are using will harm any of my animals. I have goats, chickens and turkeys. They explain to me what kind of products they use and that, no, it will not harm any of my animals.

I have been a customer of Terminix for the past 16 years. I paid $1,750.00 for my initial treatment and evaluation, since then I have paid $300.00 a year since then. 6 weeks ago I started calling Terminix to send someone out to treat swarming and activity in my upstairs bedroom. They initially sent someone out to spray for Palmetto bugs that I do not have, then they sent someone out who did not have a ladder so he could not help me. Since then I have spent three different mornings and afternoons waiting for someone to show up as was promised, nobody did. Please do not waste your money on this con company who do nothing for you or what you pay for. Anthony ** Hollywood Florida.

The salesman was very engaging. He treated Terminix like it was his company and he was very involved. He said if we ever needed anything that we could call him and he has definitely held true to that. The tech put bait stations for termites all the way around the exterior of the house.

Terminix came and sprayed on the inside and outside recently. They let me know ahead of time when they're coming and they keep their appointments. They let me know they're here and when they're leaving. They do good work.

Terminix comes every three months to spray for insects depending on the outside. If I need spraying inside, they do that also. Working with the techs has been a very good experience. They're very knowledgeable and patient with my questions. I'm very satisfied with the service. They do a good job.

Terminix knows what they need to do. And they're just in and out of here and leave me the explanation in the mailbox. They’ve been very pleasant. The tech I got now is nice, shy, and courteous. I've got the termite and the quarterly inspections. Before, we got the attic fixed. I had the rodent care as well. And they were the ones that put the last batch of insulation in the attic.

Terminix is a good company regarding termites. The first rep who came out described the job and it was good. Then, a girl came in and did the job. She was very nice and she did it pretty fast. The price is a little bit higher than the other exterminating company I have taking care of the rodents but Terminix gave more protection to it. Also, if something happens, it's insured.

The tech does the job efficiently and effectively. I trust him with everything he says and does. He cleans up spider webs and tells me if ants come out. We've had ants that have penetrated the perimeter but he found them and cleared them up.

I scheduled service over the phone and the rep was knowledgeable and professional. Also, the techs are very friendly.

Normally, the techs do the job pretty well and they're pleasant people. I manage properties so I have them do my home and I also have them do one of my other properties. But I didn't know they were on the property until I got the bill. That's the only complaint I have. Other than that, pest activity has been non-existent since I got the service.

The technicians that did my yearly service were always pleasant. Then, we were replacing our siding and found a few places of termite damage. Called the office on a Friday morning and was told it would be late next week. I then called back that afternoon, just trying to find out if it was worth them coming out before siding was replaced. Person said would escalate and by Saturday someone would call. Well here it is Monday and I am still waiting. I called today and they said someone would be out on Wednesday. Nothing about a phone call. My contract says within 24 hours I will be contacted. Guess they can't tell time.

Renewed contact for mouse exclusion service for period from 11/1/22-11/30/23. Made an appointment for someone to come out April 11. They never showed up. Called to make another appointment for April 13. Again, nobody showed up. So we cancelled our service and requested a refund. No refund, they say we didn’t need to cancel and could’ve rescheduled? They also said they provided service in October 22 so they fulfilled the contract. That was the previous contract! Never came, never performed the service paid for, but kept the money.

I had bait traps installed by Terminix. The termite damage kept getting worse. I called about once a month for a year and no one would call me back. They came out once and found no signs of termites in the traps and didn't do anything else. They kept saying it was going to be escalated when I called but nothing ever happened, and no one ever called. My payments were automated but they double billed me in February and I cancelled my service in February since the damage continued to get worse and no one ever called. I had to have another company come out and spray.

NEVER, EVER—under ANY CIRCUMSTANCE—use Terminix for termite services. Our household is COMPLETELY INFESTED with both dry wood and subterranean termites and I’ve spent an entire month trying to repair damages myself while desperately trying/begging to have them come perform interior/exterior treatments (per contract) and they have been scheduled, confirmed, reconfirmed and even personally guaranteed by BRANCH MANAGER HOWARD ** on 3 separate occasions this month alone—only to then be canceled and outright refused, on an ongoing basis, by both the branch and regional manager. I’ve repeatedly attempted to go “up the chain” and now have been trying to get outstanding questions/demands answered by REGIONAL MANAGER LES **—who also continues to withhold policy information, refuses to answer direct and repeated questions, refuses to schedule/provide immediate necessary treatments due to the companies ongoing negligence.

I have the termite service and bug service from Terminix. Someone comes out for the termite service once or twice a year while the bug service is every couple of months. The termite guy is somebody new and he's very pleasant. He can't always find the things but last time he was here we made a map. That should make it easier for him. The bug guy's name is Kyle and he's awesome. He takes good care of me. Most of the time, I don't need to be home for the service. It's fine. Occasionally, I see something and I call Terminix to come out and take care of it. But basically, there are no bugs. I'd definitely recommend Terminix. They do a good job.

The techs are good. They come out about twice a year, inspect the foundation and make sure there's no evidence of termite tunnel and check the bait station to replace those. They won't spray any kind of termite kill because of regulations. They just put these bait traps down, but as long as the bait traps are there, then the termites prefer the bait instead of my house. So, I'm relying on that, and so far, so good. The only problem I had is we went over a year and nobody called or came out. I had to call Terminix and say, “Guys, I hadn't seen you in a long time". They looked at the book and said, "Yeah. You're right. We don't know why." Since then, they've been setting appointments and coming out.

I got an infestation of cockroaches in my house, so I needed something to get rid of them. Terminix answered me really quickly, then they gave me a call on a Thursday. I couldn't be there on Friday, so they gave me an appointment on Saturday, which is the only day I had off. They got there earlier than I expected, and it was good. I told them where most of the infestation was at and they said, "That's where I'm gonna put more chemical." The first hour, we saw some dead cockroaches, but I still see a lot. So, I don't know if it's working or not. In our contract, they'll come two times in one month, and from then on, it's gonna be every three months. They told me that I could contact them as many times as I want within that three months if I still keep seeing activities, and they'll go without charge. They said that every time they go, they have to wait at least 21 days, so they could go again.

I'm happy with Terminix's service. They do what they're supposed to do. They come four times a year and spray for insects or bugs outside and inside the house. The reps always call me before they come and show up the time they're supposed to show up. If I have extra needs, they come and service it for free.

A Terminix salesperson came to my house in the day I closed eScrow on March and he spent less than 20 seconds peeking into my attic and misrepresented what he saw. The salesperson required the purchase of several services to cure the problem, however, these services have not cured the issue. I paid $6,750 for insulation and exclusion/service plans.

The techs are friendly and do what they're supposed to do. We’ve been with Terminix for years and years and use them for termite control and bugs. We still have a few spiders. It's not gonna keep everything out, but it keeps most stuff out.

I already have termite protection with Terminix, so I just continued with the pest control. I'm not really sure if it's beneficial for me to do it because Terminix is more expensive. The only reason I kept Terminix was because I already had the termite bond with them. After I got the service, I noticed that some prices were lower with other places. The technicians are good. They seem very knowledgeable and willing to help. How often they come out works pretty well. I kind of wish that it was more consumer-driven as opposed to being scheduled because you may not need another visit. They pretty much put down the traps. They come out for one visit, and then after two weeks, they come for another one. I have to pay another bill, and I don't understand what was the second visit for. So, it just seemed a bit much. Why did they have to come out another time? I didn't request it.

The person from Terminix who came out and spoke with us was the most open and willing to answer questions that I had and explained things compared to other groups. There were a few gentlemen who arrived to do the fumigation, but one was primarily speaking with me and he made sure that we did a walkthrough of the house and that everything was properly bagged and sealed or removed. He discovered something that we had missed, which was great because he was able to help guide us through how to handle it. He did a great job of making sure we had a location for key exchanges, confirmed that the gas and everything was being taken care of. He was wonderful.

The technician was very nice and helpful, and the visit went well. We realized there's also a problem with one of our bathrooms, so we wanna tackle that first and see if that helps. I haven't seen the full results as of yet, but the pest activity is a little lighter.

Buyer Beware. The first technician who came out did not know the difference between a shingle roof and a steel roof. He told me that they would seal the house and catch the squirrels in the attic. Cost $2,000.00 but guaranteed against rodents for a renewal policy of $200/year. The second technician came out with a foam spray can. He told me they did not do problems with roofs (which I was now told was the squirrel access) and they were not going to fix the crawl space access. He sprayed around the places where plumbing pipes went through the floor and said he would return and replace the crawl space door. He placed one live trap in the attic. They returned and the crawl space repair was to nail a board over part of the dog door access. More spray foam under the door. From the smell, I assume the squirrel died in the wall. They left one live trap in the attic.

It's been good with Terminix. Their technicians are friendly and polite. If we see anything, we call them, and they come and take care of it.

My wife and I built a house recently. We don't know the pastures so there's your normal stuff like spiders and scorpions. We did Terminix as a preventative measure. We're getting rid of stuff and not having to look at stuff crawling around on the inside. There was a guy that came out. I was at work and he went in and got it all taken care of. He has been doing the service for my family for a long time. He's coming out every quarter now. I called Terminix one time to schedule an appointment and their guy called me when he came out and called me when he left. Since having Terminix, our pest situation is better now.

I pay 700 bucks a year for termite coverage because about every three months, I get a bill for just a few cents under 180 bucks. I get an email for service and I go along with that. Their technician showed up in the interval that was in the email. He let us know he was here at our home. He did his job and he told me that my dogs could go out in about 30 minutes. I always wait an extra 30 minutes. He was professional and polite. He answered the few questions I had.

Terminix might be a good company but their Key West office is terrible. They took my money and never performed services as promised. They sent false reports about treatment and never came in the house. I have been trying to get a refund for weeks but they don’t respond to calls, etc.. Initially they came out and verified we had termite infestation. It is very easy to spot (wings, termite dust, etc.). They sent reports stating there is no evidence (again, they never came in the house). The situation is getting worse so we had to call a local company that was honest and much more professional. I really want my money back but can’t get any response.

It's been great with them. Years ago, I had horrific things and they helped me. The techs were able to deal with creepy crawlers. Now they spray outside every three months. They tell me everything's great.

The reps are responsive and they work with us on days to make sure it works when we're around. Terminix did service inside and outside for bugs. The techs were very thorough and they did a good job. Results are we don't have any bugs.

They were quick to respond when I talked to them. The technician was really friendly. They sprayed inside and outside the house. I still have spiders and spider webs here and there but it's been a little better.

I contacted with Terminix in November of 2022. I had noise in the attic, a salesman came out and without a full inspection told me that it was mice. Interesting that he could tell that by putting his phone up in a 1500 sq ft space and snapping pics claiming droppings. Well it was very expensive and he promised that they would get them out in time. The pest control team came out and sprayed etc, then the exclusion team came out and supposedly sealed the outside to keep out any new visitors. They also put 2 traps at the attic entrance large attic and never got up in the attic. I was told to wait a few weeks it takes time. Well the noise cont. I called. They sent another rep out, initially he did not show, or call. I rescheduled. He came out, went into the attic, laid traps, patch holes, etc. He could not get holes in the front and told me that a team would come out and fix. They never showed so I called and got his boss.

Terminix does us a good job and I'm sure they'd do one for other people too. We've been with them since we lived in this house, which is 25 years. They did the initial termite inspection on it and we're still with them. The guy was here last week and did the inspection. He did the outside, came inside, and looked all through the house. He also left us some information, a couple of things that we needed to do for a little maintenance around here. It was a very good experience and we're happy as hell.

The technician notified us when he was on his way. He did his job and took care of the outside.

My HOA paints here every five years so you gotta do a termite inspection. I found out I had termites so I had to get the tinting, $2,600-something worth of wood repair, and then signed up for the warranty for $1000-something. It was almost $5,000 all together. Everything was good with Terminix and everything was communicated well. It was just expensive. I wish they could lower prices.

Terminix is good at communicating. They let you know who's coming, when they're coming, when they're on the way, what the work is happening and what's going on. The follow-up is excellent. They're incredibly reachable. The technicians that come out are lovely. I've got one or two people assigned to different things and I can just contact them whenever I want to. They come as I need them, when I need them. I get a full report with pictures if they find something.

I always have the same gentleman, Mark, to do the service and he's excellent. I'm very happy as long as I have Mark as my service guy. In the past, we mostly had ants and now, for the most part, we don't have them. Once in a while, we do. But if I call, Terminix will come out again to take care of it.

The technicians are amazing but I had to tell them what needed to be done. I thought that they were gonna clean the areas and stuff and when I ask them to do it, they're more than happy to. But it wasn’t on their list of things to do. If I didn't speak up, it would never have gotten done.

Terminix comes in and does monthly maintenance for a couple of our offices. We're pest-free as long as they’ve been coming out. But when they come out with their maintenance, they could take a little bit more time and replace the traps a little bit more often.

I started with Terminix when we had a mouse problem in the house. They came and took care of that. Then, they come out once a quarter and spray for bugs. However, they were supposed to come and do a termite inspection, but the guy never showed up. Other than that, when they come and do the service that I'm paying for, they do fine. They always tell me they're coming and they show up when they say they are. Then they tell me when they're done and what they saw.

We've been using Terminix for over 35 years at every property that we've owned and they've done good by us. We have the termite annual plan here also as we had with all of our other previous properties. I get a text ahead of time saying that it's time for our service. We are notified of the date. We don't need to be there ‘cause it's external but if we have any issues on the inside, we let the rep know.

Terminix came out for rodents outdoor and indoor. The technicians come in and try to do whatever. It really doesn't help, though. My mom called them a few months ago and the tech really didn't do anything. He tried to cover up some spots, some holes here and there, but the rodents are still running around.

Initially, I had ants so they came and remedied the problem. It was fine until the next time. After they'd been there, the pest disappeared. They do the job for me and I'm satisfied with them.

Somebody checked if there was any pest activity here. He told me there wasn't but I needed to have preventative work done.

I was a customer with Terminix in Vickburg, MS for over 3 years. I had a Termite Bond, Termite bait stations and pest control services through the company. I moved out of state and put my house up for sale. When I had a contract I needed to get a Termite Letter/Wood destroying insect report (WDIR). I called Terminix as that is who I had all my services through. Over the phone I was quoted a range of $100 to $150 or this inspection. They said the exact price would be given to me by the inspector before performing inspection. The day of the inspection the inspector never called me before inspection. He did call me after the inspection to try and upsell me on getting pest control. I explained I was closing on the house in 2 weeks so wasn't going to pay for pest control for the new owners. He said he understood and we ended the call.

I was notified that a yearly inspection needs to be done. The gentleman came, looked around, and he said that things were fine. I told him that there were no mice in the house and he left. But since then, I found out that there are mice in the house. I got another email saying, “Your yearly inspection is due. Please tell us when you can do it.” I didn't know how I can answer that email because it's just been done. So there seems to be a lot of disorganization on the scheduling level. They do know what they're doing as far as pests are concerned, but not so much in the administrative level of things.

Terminix is a good and reliable company. They come out once a month and spray the inside of our house then go outside and try to sweep down the cobwebs and spider webs. They spray around the house too. I like the technicians ‘cause I can talk to them. I wish Terminix wouldn't change the technicians so often, but that's okay. I understand, and usually, one of the techs I deal with lets me know when she's gonna come. She was just here Friday. We still have a few ants right now, so Terminix said, “Give it three to five days and it should work.”

I call Terminix to schedule a service and it’s easy to get through to a rep. The techs from Terminix are good.

They're very prompt about coming out. I like the service guy. He's been out twice because I checked one of the containers for the termites and the container had all been eaten. It was gone. I had him check a couple of them and he replaced the one that was gone. One of the lids was broken. So he replaced the lid too. They were good about that. The only thing I don't like is their price is a little pricey for the product.

I like Terminix. I tried to see if there were other better ones because I thought the customer service was bad, but I had misplaced anger. I went back to Terminix and they came up to be better than the other ones. When I have question or concern, they're on it. I have no problem with them. Ryan is the one who always comes down to service my house, and he's really good. Even when I snapped at him, he was so patient and kind with me. He was just chill. Late last month, he came in to do my quarterly spray around the house and check, and he also came inside the house because I had a concern.

The technician removed cobwebs and went around the house and sprayed. He left me a message as to his findings when he finished. It was a very good experience. We do not need to have the techs from Terminix enter at this point in time, which is good. So, they're able to come according to their schedule. They let me know ahead of time, but we don't have any pets or anything that would cause an issue with someone coming on the property. Jason, the tech, has given me a phone number where I can call him if I need to. But a lot of times, we communicate by text. I can call him at any time and he would be responsive. We've been very pleased with Terminix. They are effective and pleasant to work with. We've been using them for probably 25 years and they keep the pests at bay for the most part.

It's easy to work with Terminix. I had ants coming out of one of my windows and using their service got rid of the ants.

Terminix has been consistent. However, the cost is on the high side, and we sometimes have trouble on the service end of it. Like if we have an issue with a rodent infestation, sometimes it's hard to get them out in a timely manner. Sometimes they're also not clear on when they're coming, then they come or they send messages that I'm supposed to see online, and I don't always check that. Once the technicians are here though, they're great and they seem to be able to solve the problem. I've had good experiences with them.

Terminix comes out quarterly for preventative maintenance. The service has been great. They're very attentive. They notify me a week prior to coming out. They also notify the same day that they're gonna be out in the afternoon, even to the point where the technician will text me saying he's five minutes away or he's coming down the block, giving me a heads-up. It's been the same guy who's been out three or four times. He listens and there's never been an issue with him at all. I'd tell him I'd seen ants outside and he'd go and check out the location and spray it down.

Scheduling a service with Terminix has been very easy. The techs are out here on a regular basis and I haven't needed any one-off type of appointments. They always report to me after their review about any activity, so I can exchange a lot of information that way when the rep is here on site. The techs have been excellent, too. I had an issue with termites and I don't often crawl under the house to look if they've returned. I trust the pest control devices of Terminix. They put a zone around my house and they come out to look periodically. About six months ago, when I was digging up a very old woody type of plant that was close to the house and I was trying to go for this root, I looked down and I saw some termites congregating on that root because it had turned to wood. I called Terminix immediately and they came out and took care of it.

It's easy to set an appointment. We had a bunch of ants in the house, so Terminix came out and my wife said the tech was nice and he was on time. My wife only had him spray in one spot where most of the ants were, but then, I found the ants in the bathroom, the kitchen and every place else. Terminix came back out, and they sprayed the rest of the house. I haven't seen a lot of ants since. Overall, it was a good experience.

The guys are always super friendly and adaptable to me when I go, "Okay, you can't come today." They're always really good. They also answer all my questions very easily and try to help me out with anything that I have an issue with.

Terminix does a good job. They send me pictures every time they come out. They respond well every time I need them. I have the technician’s number. If anything, I can call him directly.

Terminix provided a good package. We were new to living in a wooded area and had a lot of bugs to fight. They come out a couple of times a quarter. The guys let me know they're coming. They come out, do their job, give me their reports, and then leave. The technicians are really good guys. It can be expensive, but we've been pleased with the results that we've had.

We've been a customer of Terminix for years. They come out every three months. They look for signs of a problem. They often spray around the perimeter of the house. They also come when they say they will. They're very pleasant and they seem to know what they're doing always. We don't have any problems right now. We had for a while and they found the problem and they took care of it.

Chad was very helpful. He was kind. He took care of all my problems. He answered all my questions, and was accessible and knowledgeable, so I appreciate that. I like that plan and it was affordable. And the flexibility was great. When they weren't available or couldn't do something, I was, “I just can't. The scheduling wasn't good for me.” Also, they could do the outside and say, “Just contact me and we'll come back in and do the inside.” So, it works out for me. I highly recommend Terminix. I have some friends that I told them that they should get it.

I probably would not recommend Terminix to do an insulation job. The work got done properly. But it took a while to get there. And it had a lot of stops and issues. I wasn't as pleased with them when it came to that. For the pest control, they couldn't get here as soon as I would have liked, but they kept trying to work to get it in sooner, which they did. And the general technician that usually comes gave us a call. We've had him for a long time. He lets us know when he would be here. He calls the day before. And he would call that he’s coming, "Hey, I'm almost there." We would tell him if there was anything new that we got. And he worked it out to get here and do what he always does. So, it was very easy. Initially, it would be a week before they could get here, but they got it within the next day. So, they did do a good job.

The tech lets me know when they're coming. They most recently came out a couple of weeks ago and the tech made sure he got done what I wanted done. I've had pretty good service with Terminix. They make sure my needs are taken care of.

Terminix comes quarterly for my pest control and when it’s due, Shayden, the technician, would text me and say when it's set. He is a very excellent and effective technician. He makes you feel comfortable and he explains everything he does. He listens and answers all questions effectively. Before he leaves after the service, he tells me when the expected next treatment would be. He updates me of everything that is happening and he's one of the best technicians that ever came to my house. Daniella, who came to inspect termites, was very good also. She goes around and checks on places expected to have termites and explains the activity. She would show it to me. The techs are very thorough and there's respect between us. I really appreciate that. Those are the good people I have met with Terminix.

I went with the top tier package with Terminix but it's not as easy as I would think. I'll get text messages from the technicians but it's not very well coordinated. The techs have been fairly good, though. The guys are thorough and prompt. If they're not gonna be on there, they'll let me know.

Somebody was in for a quarterly spray. We see the same person, which is nice. And Terminix always let us know when they were coming, which I appreciate. Also, they're willing to come whenever there was a problem. We no longer have pests. So whatever they are doing, it's working. It has been very pleasant.

Whenever we see anything, we call Terminix and they would come and take care of it. When they call and say when they're coming and ask if that would it be a good time, they are very courteous. We have two gates and we open the gate on one side. A tech would be walking outside and doing work near the walls and looking for the bugs. Before he leaves, he’ll ring the doorbell and tell us that he didn't find any or he sprayed some places where he saw ants. Terminix is very dependable and they do a good job.

Terminix was very courteous and they did the job. In May last year, the tech came to do termites. He went underneath the house and sprayed. The tech came last week and he said he didn't have to come inside. So far, everything is good. I haven't seen any ants. The tech even brought an extension pole with a broom at the end to get the spider webs down.

Terminix first came out, they treated both inside and out, but they've just been treating outside now. We had a service with Terminix two weeks ago and we've been very pleased with the turnout because I don't have any more bugs. It's been the same gentleman who comes out every time. We like him very well. I would highly recommend Terminix if people need help.

Terminix recently came out and inspected my house. They come out at least once a year and check for termites. If I see something that looks suspicious I might call them, but I haven't seen that in a long time. The technicians from Terminix do a good job. They know what they're doing. Terminix is a good company. They're the one to go with.

Stephanie has been good. She comes in, does her job, and goes on have a little conversation. She is very welcoming, and friendly. But since I had this service, they've been charging me two different charges instead of putting it in one bill. One charge come out at $33. It came out day before yesterday. The other charge of $60 came out today. That's a inconvenience to me and I have expressed that I wanted it in one bill. I have continuously requested for that.

We had carpenter ants. Terminix came out fairly quickly and it ceased then. Mike was great. He's been out here twice, and I really like him. He lets us know he's coming and shows up when he says he's coming, and he does a complete job. He always asks me if there's anything else I want. He's a real asset to Terminix. There was a point where a previous technician would say he was coming, but he wouldn't come. He didn't let me know he wasn't coming. He's not with Terminix anymore, but I was quite disappointed. At that point, I was ready to look for a different company. But when Mike came on the staff and he started taking care of me, things have been great.

When Terminix comes up, they do their job and they don't bother me. They call me when they finish. Since having the service, we no longer have bugs outside or inside.

I acquired their services in January, they are supposed to come weekly to check on rodent traps, I had a good technician that came about 3 times (Mike). Did a great job however since about a month ago it’s been an ordeal to get the technician to come over, they sent a new one that misrepresented his work indicating he had checked the traps when in fact he didn’t, I discussed with service manager and got Mike one more time but it’s been three weeks or so that in spite of scheduling the technician doesn’t come, this is a yearly contract called exclusion and I am paying close to a thousand for it, the minimum I expect is a scheduled visit to actually happen, it doesn’t.

Terminix provides extermination services. So, I use them. They lay down mice traps and stuff like that on the exterior of my house and the interior. Their technicians were good. They're on time and they do what they're gonna do. I would encourage others to use Terminix.

My family has had Terminix as our pest control provider for several years. Approximately eighteen (18) months ago, we received a different technician name Austin. He is outstanding! Austin always arrives with a smile, is on time for service calls, is professional, and pays attention to details. In addition, he is kind, considerate, and thoughtful of my mother (senior citizen) and my dog. Austin is always mindful not to track dirt or debris into the house and leaves the areas better than how he found them. Austin is an asset to Terminix!

I moved in with my boyfriend and referred him to Terminix because we had carpenter ants. The rep gave him a quote and my boyfriend accepted the quote that was given. Later that evening, they charged his card for $4,000. But when the rep got back to the office, he called and said his boss told him the quote was too low and that they needed $4,000 more to pay for the service. My boyfriend aid, "No, I'm not gonna do that. What are my options?" And the gentleman told him he can cancel the work order and get his money back, so he did. And the work was never done and he requested that the $4,000 payment be refunded back to his credit card, and it still hasn't been done yet.

I have my periodic service with Terminix where they come out quarterly for spraying. I was just getting service to make sure I don't get any pest and to protect my home. The technicians are great. I haven't had any problem with the technicians.

I had a very good experience with them.

I was having problems with ants. I didn't want them to get a foothold in my lawn and eventually try to get into the home. I got Terminix and the technicians that come out are very professional, very knowledgeable, and they're good listeners. The two that I really had some time with listened to what I said that I wanted and didn’t want. They shared their expertise and what they were going to do and how they were gonna do it and they met their word about when they were gonna be completed. I haven't seen any more of the ants since I've had the service. The tech came out and he checked those bait containers, and he said that I had plenty in there. Then I had a problem with a type of bug that are kinda orangey. There was an infestation. I don't know where they came from, but they were on my back deck. The tech came out and he said, “Okay. I'm gonna do this and this.” I went back out there, and I haven't seen another bug since.

We get a report when Terminix comes on a quarterly basis, then we get the termite inspection once a year. We normally would get a report with a photo of a gentleman who would come out and that would usually be Gene. But the gentleman who recently came out was different. I didn't have any problems with him other than the fact he didn't show up until it was after 4:00 in the afternoon. We were getting ready to go out to dinner, then he said he was 20 minutes away and asked if he could still come. I hesitated but I didn't want to inconvenience him because we already had to change the date of the appointment. So, I told him to come on over and he did. He was polite and seemed to do his thing.

They replaced my installation in my attic, disinfected, and shielded my house as I had evidence of mice. But they were supposed to do my garage and they didn't that day. They scheduled an appointment to come back but nobody showed up. Other than that, I have no issues.

Terrible. The first person they sent me was a unable to make the appointment, the second person never came but quoted me 2k to do the treatment for mice plus $150 per month because of my neighborhood.

Terminix comes and does the areas where they need to spray, and they take a closer look. Sometimes, it's not the same person, but so far, the treatment has worked. If we need additional spraying like last year, we call and they come and do a second fumigation, if we are still having some of those pesky bugs. Recently, a technician came to do an inspection and to spray, and my husband pointed out the areas we wanted treated for black spiders and crickets, which are the two main things that we deal with. It was good. We even got an automated message that they can come back in case we still had this problem.

I had carpenter flies that they would make holes around the perimeter of the roof. Every Terminix person that came out here was respectful and did their job. They were extremely professional. However, one tech sprayed around and I asked him if he would fill in the holes, and he said, "We don't do that. That's old school." My idea of a complete job would be to spray it and when there's a hole, just put wood putty in there just to conceal the hole that were made by the bugs. If there was a nest in there, fill that gap in. Now, I have to hire another contractor to come and finish the job. The salesman directed the problem to his management and was still "We don't do that." I can't do it myself as I'm 83 years old.

For a one time service every three months, it's almost $200 now with Terminix and that's a little expensive. It started off at 125, so the prices keep going up. But the techs are always very good and polite. I like to make sure that they come in my house and outside and do all the perimeter. It's worth it if they'll come in. If they only do the outside, then it's really not worth it.

Terminix had the best price. We have a commercial business and techs come out once a month for the two different locations. They do our pest control inside the kitchens. The tech has been really good with everything from the response I got back. Now, there's a lot less pest activity. I'd highly recommend Termnix.

We found some bugs in our house, which was unusual because we're clean. Terminix is a reputable name so we called them and scheduled an appointment to have somebody come in and spray. They did, inside and outside. I just had the technician out a second time, so it's been three months since they came out initially. They did another service just on the exterior of the house, and everything's great. Charles, our technician, is very communicative about when he's gonna be there and he's there when he says he's gonna be there, which is kinda cool. He performs the service and shows us what he did and what he found, if anything, and just been happy with it. People should give Terminix a call. It’s a reasonable price. Every technician is different, but my experience has been good. I like Terminix.

If there's anything that Terminix needs to do, they'll do it. They have exceptional customer service. We had a guy come out during the pandemic and I appreciated that when he came in the house, he had on a mask and make sure that I had on a mask before he entered the home. He also asked me different questions and told him about the experiences that I had with the water bugs. And I haven't had that problem since.

We've been using Terminix for a very long time. The tech, Don, has been wonderful. They started changing the techs around so I called them and said that if I can't have Don, I don't want any of them. He's the best. We're gone all winter so Don has the code to our garage and he goes in and makes sure there are no mice and everything is the way it should be.