Terminix Reviews

Incomplete service. They didn't do what the inspector committed, and then inspector can not be contacted. I spent $5K for rodent exclusion and attic insulation replacement with full clean, safe and sanitized space. They didn't clean and sanitized, and told that cleaning is a separate charge. They said rodent exclusion isn't included, which I told them that it's written in the contract, but they didn't budge. Also, their annual termite inspection is a joke. They charge $450, show up for 10 minutes, go around the house, look at 2-3 bait stations out of 18 installed, and then write a false report that they inspected everything.

They were here to check out the termite traps, and they did a good job. One thing I like about Terminix is they let me know exactly what's going on. If they come and I’m not here, they still do their outside thing, they text me exactly what they did and what they found. So, their communication is good. The termite service is on a yearly basis, and they come out once every quarter to do the other bugs. Their customer service is why I stick with them ‘cause they do great.

Terminix is a reliable service, and I’ve had it for 10 years. It’s a quarterly thing that they call and tell me they're gonna come and spray for the bugs around the house and knock down the cobwebs. They do a good job, and they put the bill and a summary of what they did in my mailbox before they leave.

The Terminix rep came to our property and did the check for the mice and updated some of the mouse traps that are around. It’s something they do on a regular basis, and they do a thorough job when they come. The technicians are always polite and listen carefully to us. The only thing I'm not so enthusiastic about now is it seems like their prices have gone up a bit in the last year or two, but other than that, they’re good to work with.

I have been using Terminix for a few years now. We’re in rural West Virginia, so there’s not a lot of companies that I know of that provide the same services. That’s why I like the convenience of just calling them.

Terminix came out and gave me estimates on what they were going to charge. The price was good, so I stayed with them. I told them what was concerning me, and they fixed the problem.

We were selling our house, and it required a "Termite Inspection". So Terminix of Franklin, NC sent out an inspector on January 6th, to do an "inspection" only. This tech proceeded to report that there was no termite damage, (which the home inspector had already noted!!), but then proceeded to say that the crawl space was damp, (no report of that by home inspector), and needed 2 dehumidifiers installed and encapsulating the crawl space was also needed, to the tune of $13,500. So the buyers wanted all this done. This almost cost us the sale of our home, because we were NOT going to do any of this, as it was NOT necessary!!!! We ended up having to give the $2500 more at closing. This tech needs to be FIRED!!!! Don't try to sell people services they DON'T need!!!!

I joined Terminix in February last year. I called a couple of times a week to ask questions to see when they were going to come and do the outside stuff. They always say they’ll get back to me in 24 to 48 hours, but they never returned my phone calls.

This was the first time I ever reached out and did anything with Terminix. I just heard about them and I ended up giving them a call. It was not hard to schedule the service. The salesman wasn't very truthful about the type of insulation they were putting. He’s saying that it would not only make the bugs sick, but it would make the mice sick as well. That wasn’t the case. The tech had to explain it to me, and that was after I already signed the contract. I wish the salesman would've been honest.

I’ve had Terminix for years. It’s a good service because, most of the time, I don’t have a problem aside from ants. I have my services with Terminix automatically every three months. I didn’t have any problems then, but now, I’ve got ants. Usually, if I call them, they send somebody right out even between services. A couple of weeks ago, the guy from Terminix said he was going to spray around the windows and put out granules. I was sitting here and I never saw them in my backyard.

I've been with Terminix for years and years. I have them come every three or four months and I really don't have a problem. Once in a while I might see a spider, and I don't like spiders, so that's why I keep having them come because they do the job.

The technicians come to the house, I unlock the gate, they do a preventative spray, and then they’re gone. They do a good job. I’ve been with Terminix for about five years. They’re all courteous and knowledgeable, and they answer my questions. I’ve had no problems with any of them. I’m happy and would recommend them.

We have a termite warranty with our local vendor, that is why we have Terminix. Terminix has excellent customer service. Last month, we had an inclusion to keep out pests and rodents. Nathan, the tech, was excellent. However, the pests are still a problem after they came out. They put up some screening, but they are coming back. I can hear them trying to break down what they already did. And I’ve called my local vendor, SOS, several times, and I’m still waiting. They came back once. And I’m still waiting for them now to come back again. Unfortunately, they’re pesky.

The technician came and sprayed for bugs. The representative was good. The only property trouble I have is with mice. He gave me glue traps, but they didn't work. Overall, I had a good experience with Terminix.

I recently had a regular pest service with Terminix. The technician was friendly, timely, and a lovely person to deal with. He came to the door and asked if there was anything we were concerned about. I said no, so he continued with the outside area and everything was fine.

When we first built the house, we were having trouble with spiders, so I called Terminix out. After the initial treatment wore off, they did a termite inspection, and since then, I have them do a quarterly treatment around the house for spiders and stuff. We’ve been with them for 12-plus years now. They usually contact me to ask if they can come out on a certain day. If I need to change it, we change it. The technicians have changed over the years, but most of the time, throughout a couple of years, it's the same person.

Terminix has been coming here for over 50 years. John was out in December, and he did his thing like he always does. I don't have any complaints. I don't schedule the visits, they do, and they call and let me know when they're coming. I canceled the mosquito service ‘cause everything got to be too expensive. Every 90 days, they came out and sprayed outside, they accidentally canceled that, and I haven't gotten around to calling them back to reschedule. But we don't have anything crawling around here ‘cause all the techs have been great.

This company is the worst! Terminix did not provide the service they promised and as soon as we mentioned a refund they've been ghosting us for weeks!!! They managed to get our money after initial inspection and the tech did come out 4 times, however he disappeared for the next appointment and was a no show! No call, not responding to text, and the company "didn't have his number but can send him an email." What??? The bugs came back and we found out he didn't actually do the treatment the whole time!!! He was supposed to be here for hours (as per their inspector) doing several types of treatments - instead he was here for 10 minutes! After the second inspection to "fix" their mistake, we never heard from anybody again.

At the wonderful advice of my always smart parents, they said I needed to have my house checked for termites every year and they recommended Terminix, ‘cause they have Terminix service, and it's been smooth sailing ever since. I haven't seen a change one way or another because I've not seen termites, but that's one of those things where I want to be proactive. First of all, listening to my parents and being proactive in keeping termites away.

I've been with Terminix for more than five years. The people just come and do what they need to do. Sometimes I don't need to be at home. I have a pest control quarterly. Joseph, the guy that comes out and does that, is really good. He talks to me when he gets here and lets me know what he's going to do. He comes to get the keys so he can go unlock the gate, brings the keys back, starts working, and let's me know when he's leaving. So I had a good relationship with him as far as the pest control. I also have termite control that comes once a year.

When we purchased the home, there was an existing contract with Terminix, so we continued that because we didn't want to lose any coverage in that regard. We have a termite plan, so that’s all we're under contract with. We've had good results. There have been no termites, as far as I know.

We also use them for pest control. They come out every quarter and treat around the outside of the house. We had an ant problem one time, and they came out and handled everything on the inside. If there’s a problem inside, they’ll treat it. If it’s outside, they’ll handle that too. They spray around the outside of the house, and that seems to keep things down, like spiders and ants.

I'm satisfied with Terminix. If I see something, I call them. If I don't see something, every so often, they have a regular time period that they come and do their maintenance, which they did last month. They did what they were supposed to do and everything went fine. They go out to the yard and spray for anything they see, like ants. I pointed those out to them because that's all I've ever seen. Ants are hard to control because they'll be in one place, you get them, then they'll go to another place. You then have to go that place, and so they come in the front and in the back. Terminix was going to spray where the ant bed was. They also put the spray out even if they don't find anything, because they want to prevent things from happening.

The technician we have now is very personable and nice. He listens to what we need. We've had a little problem with the termite guy in the last couple of weeks. They said that they were gonna come out, but the weather was bad and they rescheduled. They scheduled for another guy, and he put in a report saying that he checked everything. According to his notes, he was here for one minute. There was no way that he could have checked termite baits in one minute around the house. Then the original guy came out and checked it on another day. It's very frustrating to have to go through that.

The Terminix guy comes out once a quarter to do the service and I've been with them for seven to eight years. If I needed any other service, I would go to the website and look it up, but I have not needed to so far. I really like the guy that does the work. He has also given me some special products every once in a while. Terminix is doing a good job. We used to have an ant problem periodically, but I haven't seen an ant in ages. I hate paying what I pay, but the price seems reasonable.

Our experience with Terminix is not a good one. We have been with Terminix for 30 years and they know and they have on file that the appointment should be on a Tuesday or a Friday when my housekeeper is there, in the morning, between 8:30 and 12:30 or 8:30 and 1:00. And very often, I get a text or an email saying my next appointment is Wednesday at 3 o’clock. It is continual and it has happened for years. They would say something changed and the computer does it. So, their system stinks.

I was very happy with Terminix’s service. It accomplished what I set out to do. The thing that ran aground was when they switched the website over when a new company purchased them. I was locked out of my account, so I couldn't do anything and decided to stop. If I have another problem, I would consider using them again since the employees I dealt with were very good.

James ** is one good technician. He doesn't skimp on getting the pest out of your way. He asks where I see them most often, hits those spots plus the normal spots. He is just as concerned as I am and doesn't leave until I am completely satisfied. I appreciate all that he does. He puts my mind at ease knowing he's been here and he tells me when he thinks there's an area the bugs may try to enter my home. Thanks Terminix.

Terminix is a little high on the price from what I started off with five years ago. They have increased twice in the last couple of years, but I’ve had a very good experience with it. In fact, my niece got on board with them because of me when she saw all these spiders around her house. Terminix told us to cut back on the foliage.

I’ve had Terminix for years, and the whole experience has been good. They come every three months, and the technician I've got is great. The service they're doing is keeping everything fine and dandy.

Multiple no shows, multiple last minute appointment schedule changes, no ability to schedule out more than a few days, the customer service is not efficient and most of the time can’t/won’t answer my questions, the service window of 2 hours is to broad, no way to leave a message with Terminix after hours, services provided at were not clear at purchase time, over promised the results, I have asked multiple times for a phone call from the local office manager and have never received one, I asked for a 2 month refund but got 1/8th of that, the cockroaches are still around, when I originally signed the contract I was led to believe in writing and verbally that it would be a monthly service but after signing is the first I hear that it is a quarterly service and there is probably more… BUT my interactions with the local service providers have been positive, I just think most of the problems stem from the company and their systems.

Terminix comes regularly every couple of months. They not only do termites, but they also do pest control. The main thing I'll tell them I have a problem with is centipedes. It's very easy to contact them. I like the Terminix guy. Whenever I've interacted with him, he's always been nice. They do a good job. They're reliable.

Terminix provides our pest control service every couple of months. They just treat outside the house and it keeps the pests away. I always want something cheaper though.

I’ve with Terminix for 40 years. My experience with them has been fine but the price of the chemicals has gone up exorbitantly now. Just a few weeks ago, a tech came in. They walked around and knocked down any spider webs that might be up in corners and then they sprayed. When he was done, he left. Overall, I like their service and the guy who comes who does a good job. I don’t have any problems with bugs in the house so I’d recommend them.

It's the second month that Terminix comes in and inspects the outside of the house and gets down the spider webs, and I'm very pleased with the young man, Brian, who comes to do that. He's very personable. Sometimes I have a trust issue because each year someone different comes to do the annual inspection of the termite traps that are outside and have to go up in the loft. I have trust issues because I've had so many different people that come each year. I understand that employees change but sometimes, I'm not sure if I believe what they are telling me.

If I could give a lesser review I would. Twice now I had appointments for their "free" home inspection given to existing customers. Since I paid over $4,500 for termite and rodent exclusion work, I most definitely wanted the free inspection. For both inspections, they no showed me. They then tried to tell me I didn't have an appointment. When I showed them the text confirmation of my appointment they said I didn't confirm it. When I showed them a better picture showing my confirmation they said they called me 15min prior and I didn't answer. While nobody told me I was supposed to pick up the phone from an unrecognized #, I went ahead and checked my call log. No call from them. They are dishonest and unreliable. I will never use them again.

Updated on 01/22/2025: Jan 21, 2025. "Hello Chris, we sincerely apologize for your experience with your service! We appreciate your feedback and would like to make things right. Someone from our local office will be contacting you to help assist with your resolution." Jan 22, 2025. The problem is with the local office. Instead saying we and a mistake let us take care of it for you they tell me they are violating the Fair Debt Collection Practices Act (FDCPA) by misrepresenting themself. I assume a nation wide company does not have its lawyers telling employees to text client as a 3rd party debt collector that does not exists. More likely this is a 3rd party company parent sister or affiliate contacting me because they got my information for your company. Considering it is do to an internal error and no contact from was ever made with me about it, that violates the Consumer Protection Act.

I don't know if I'm real happy with Terminix. When the tech sprays, he's not getting behind the furniture. I make sure I pull everything out and I don't think he's going behind them. I'm not in the house when he's spraying so I don't know. I'm to allowed to be in the house, which doesn't make sense, because if you're able to walk around and spray without a mask, why can't watch what you're spraying? I have cameras outside and when he did the outside, he went through and he got all the things. But I have a pool house in the back and I thought he didn't spray around there.

We've had a few small things, but they are taken care of very quickly. Excellent experience. There are three different techs, but I'm familiar with all of them.

I hired Terminix to remove a nocturnal animal from my attic. I told them upfront that they could not access the area where the animal was because it was behind a wall in a finished attic space and I was not willing to cut a hole in the wall until we’d tried other methods. They quoted me to install a one-way exit door over the very large exterior roof entry hole, to place a pheromone ball into the opening, to place flashing, to set a trap for 5-8 days, and to repair the hole once the animal was excluded. They completed none of these items. They set a trap for only 2 nights, then never returned. They did not install any of the things they quoted for the roof area, but instead sprayed a can of foam around my doorframe and an exterior water faucet the first day they brought the trap.

I usually get the same technician. I get a detailed report. I get irritated when Terminix raises their prices but that's just part of it. I usually call and complain about it, and we come in to a halfway point. So, they will negotiate. But it's like any other business. They will raise rates every year.

Terminix has always worked for me. It's a little expensive, but it's worth it. When they come out, they knock on the door. If I'm home, I say hi to them. They spray and change out traps if they need to and knock on the door and say they're leaving. I get an email with the results. It's all straightforward. Once I tore apart a deck that was attached to the house and it had a bunch of bugs in it, so I had a guy come out. It took three tries, but he came out, looked at it and took care of it.

I like Terminix's professionalism. When they give you their promise, they follow through on that. I've never had any problems with them as far as missing their appointment, rescheduling an appointment, or being late. Also, they always answer my questions. I like the way they handle themselves. Our tech is a very well-rounded young man, very enthusiastic about his work, always willing to answer questions, and always gave advice on what needs to be done. He sees the problems, and he will tell me what they are. He gives solutions to them. If he doesn’t know the answer, he's always willing to talk to one of his supervisors or try to find the answers out for us. Goes above and beyond always. I had a couple of problems with seeing a couple of small roaches inside, and I called. It was no problem with asking someone to come out. They were there on time, did their job. Always left me reassured that if I had any more problems, to not hesitate to call.

I have quarterly pest control service with Terminix, and that's with a tech named David. I really like David. He's been our tech for several years now. He always lets me know when he's coming, and if there's anything special I want him to do, he says to let him know. He comes and does general pest control, spiders, and bugs around the house. Now and then, I will tell him we have spiders in the garage. So, he'll say, “Leave the garage up, and I'll spray it.” If there's any evidence of any kind of bugs or roaches getting in the house, I'll let him know and he'll do something. He'll add something to his service to take care of it. That's not every time though. Most of the time, he just comes in and sprays around the perimeters of our house and removes cobwebs from the eaves and anything he can reach. So, he's usually here for about 25 minutes. I'm always satisfied with David.

My most recent experience with Terminix was good. I am on an automatic quarterly schedule. The technician they send is good. It's always the same person.

I had my house tented by Terminix and everything went fine. We have a technician who comes out every month and always tells me when he's on his way. So, everything's fine with him. He's very friendly and easy to talk to. Terminix gave us an estimate and they said they would check the house, repair the termite damage, and then inspect the roof. I've had a really hard time. They didn't do any damage during the tenting, but they claimed that there was pre-existing damage on the roof. There were broken tiles and pipes. It's a 40-year-old house, and in the meantime, I've had three estimates from roofers and the problem is that there's no sheathing under the tile. So if there will be heavy rain or anything, it would dig right into the house.

I originally called Terminix up because I had some mice, and when they got rid of that, they did the termite. I’ve been with them a year and I get the same guy. They’ve been very helpful.

Casey, the tech from Terminix who comes to our house, is like family. We have had the same tech since the first time we decided to use the company and he gets in touch with me when it's time for service. We haven't had any problems since using Terminix. They should give Casey a raise because he's such a good person. He really follows up if we have any concerns and that's great. I have already referred Terminix to my neighbors and anybody that asks me. I tell them the tech is very dependable and they can trust him.

I first used Terminix years ago when they cleared some pests in my garage door. My current representative, Oscar, has been wonderful. He calls ahead and I know when he's walking around to do the spray. The significant thing with Oscar was we have a deck that has outdoor lights and hornets made a nest in one of the outdoor lights and he took care of it. He was 10 feet away, had his magic wand, and pulled it apart and sprayed. That's the most significant thing about him besides his great personality and diligence. I'm pleased with Terminix's work, but it is quite expensive and their costs go up. But I don't have a choice since I live in a wooded area and it's to keep my house and barn safe.

Your experience depends on the technician you get. If you get a really good technician, you have excellent service, which I did. I’m very pleased with Terminix. I would hire them again. They’re a little on the expensive side, but I feel like I’m getting my money’s worth. ‘Cause when you don’t get a very good technician and they don’t do a diligent job, then you feel like you paid too much. If somebody gives you value and do their work, then I don’t mind paying for it.

Everything has been positive for me with Terminix. I signed up with them because somebody else had used them, and I wanted to do my front yard. And whenever it’s time for the service, I’m usually not at home, but the technician would just text me and say that he’s already at my house. And the technician was fine. So, I like this service, and I’m gonna keep it.

We had Terminix come monthly or when needed to spray primarily for ants and the treatment has been better. I call or text the serviceman, Allen, and he tries to fit me in the schedule the very next week, which is great. He's been fantastic and the pest activity is definitely better.

ABSOLUTELY THE WORST!! We contracted Terminix to tent our business building for termites, as they had done so back in the 90's. Their rep L. ** was extremely unfriendly, unprofessional & unorganized! Not once, but TWICE we packed everything up & shut our business down for them to come & tent & neither time was it done! Excused the first time, as he was trying to squeeze us in & it was a tentative appointment, but we rescheduled for almost 2 months later. L. ** came out the day before with the bags & to do a walk through.

I would never recommend Terminix because of my experience with the financial office. One day, it’s left. One day, it’s right. One day, things appear that shouldn’t be there. The way that corporate handles it, they need to go back to school. I owned a business for 33 years, and if one of my personnel acted that way, they would have been gone before the end of the day, fired.

We hired Terminix to get rid of a raccoon and to patch roof, take out old installation and replace it with new R49. They did NOT get rid of the raccoon and charge us over $2,000 anyway. Under their contract they were supposed to turn off our heat while spraying the new installation which they didn’t do and everyone in my house got sick. They said a manager would contact me and never received any phone calls. I highly recommend not using Terminix unless you want to get ripped off!

I’ve been with Terminix for termites for many years. They bought out my Sears bond when I bought my house 25 years ago, so I’ve probably been with them for nearly 20 years.

I really like the Terminix guy. He's really sensitive to my needs. He comes out quarterly. One time Terminix took care of it when I had bees and wasps. And they came out and extinguished them. I’ve had Terminix for several years now. They’re excellent but it’s so expensive. Overall they’re a reputable company.

The technicians usually come while I’m not home, but it’s been a positive experience. They send me an email and a text before they arrive. I have it set up as a recurring service, and it automatically renews every three months. I like that they don’t charge extra if I call them in between for additional service. Terminix is easy to work with and efficient.

Terminix is fine, everything has been good. We’re very happy with the service, especially with the people who come to our home. I am very pleased.

I've had Terminix for years. They're always efficient and on time. The scheduling has never been difficult, it was easy. The technicians were always good and pleasant. I don't have any problems with any pests. The quality of service, as well as the customer service is good.

Terminix is exceptional and they use safe products that don’t harm pet animals. They’re prompt. They call up a couple days before coming out and ask if that's a good day, which it normally is, and then they're here. I have him ring the bell when he gets here, and if I don't answer, he starts working. He walks around and does his thing, he changes the mouse baits and then sprays, if there's any cobwebs, he’s got this round brush, gets the cobwebs out, and he’s on his way. I usually go out and talk to him or catch him when he comes around the other side. He does a pretty darn good job.

I’m going on to the second year with Terminix. Recently, I had the perimeter of the house sprayed by them. It took less than half an hour. And the gentleman had been there once before. He took care of it and did it in a professional manner, and told me when he was done.

We have a wonderful technician who does a super good job. On his last visit, he did the same great work, very thorough and very complete. We’re very satisfied with him and the work he does for us through Terminix.

I’ve had Terminix since I bought my house because it already had termites when I purchased it. I’ve always had them, I’ve never been without it and can’t really compare. Every now and then, I might notice something, since the doors are open and the dogs go in and out, whenever I see anything, I call them and they come out to take care of it.

I started Terminix before we moved in, so it's always been under treatment. I see them quarterly and everything seems to go well. The technicians are always fine. They text me the day before and then a few hours before they come out, so I know what time they're gonna get there and I appreciate that. They address all concerns and if I bring up a certain area, they'll take an extra look there.

I had mold all over the walls, and Terminix took care of it. There was a broken window and even an animal nest, so it was a real mess. They cleaned everything out and did a nice job.

Terminix inspector came to our house and said we needed rodent abatement. He went in attic and then showed me pictures on his phone of rodent feces and damage to AC ducts done by rodents. He said we needed to have the dormers on our roof sealed because they were an entry point for rodents. We agreed to have the work done because we had had good luck with Terminix's insect control in the past. We then had two other companies check our attic and found no evidence of rodent feces or damage to AC ducts. It became obvious that the Terminix employee had shown us pictures on his phone of somebody else's house in order to secure our business.

HOA ordered termite inspection at my unit. I took day off and waited from 8:30 to 1:30. No call. No show. I would not recommend this company to anyone. It is very disrespectful to have people wait when you have no intention to show up.

The young man who changed the tiles noticed the wooden floor might have had termites. Terminix came out, checked it and sprayed. We haven't had any problems since then. But because we rent the property out every year, we keep the service. They are always friendly. I have not had the renters say anything about them not being friendly or timely. They usually give you a two-hour window. So, if they're at work, I go. But if they're there, they let Terminix in.

The Terminix tech went around and checked all the feeders, and none of them were active. He verified all of them. They were still good and it didn't take him long to do it. The experience was good.

Good company. I was offered a service that was a little too expensive for me, but I was able to cancel it. The exterminator came to the house on time. I was able to schedule appointment online easily and with accuracy. The services they offer are worthwhile.

We've had Terminix for years and they've always been good. Our most recent experience was very pleasant and the scheduling process was very well done.

We had a pest control treatment through Terminix a week and a half ago. They did the regular quarterly spray. They do the outside. I haven't asked them to do the inside. The inside is good but they say, "If want to, just tell us. We'll spray the inside, too." Occasionally, we'll see some pests. Critters are always getting in, but not to any extreme. Terminix is good on pest control. I enjoy it. They come out. They spray. They tell me where they sprayed and what they did. They always remind me to not let the dogs out for about 30 minutes after they spray. We have a small dog. So, I appreciate that reminder. I've enjoyed their servicing my house. I don't have to buy bug spray and I don't have to do it myself. It's done by somebody who knows what they're doing. I'm happy with them.

Terminix responded to our needs. We have had one fellow since we started and then he left. So, we just had this other fellow once. Overall, the technicians do a good job. It's just sometimes they're a little sparse on communication. They let us know they were here and then the only reason we know they were gone was because their truck was gone. Things have been great since they've been doing the service. There are no ants and funky worms. The real cockroach didn't bother me. I'm happy there are no ants.

The service with Terminix is set up with a quarterly inspection and so far, we’re happy with them. The service is always consistent and the techs are very courteous. They check the exterior of the house, clean up the cobwebs and spray. We've had the same technician for at least 11 years. He’s very thorough and friendly. He will usually call us prior to an inspection and if we’re not at home at that time, he will send me a text message and tell me they’re finished. We don't have mosquito service but he notifies us that they have services available.

I have been a Terminix customer for 25 years. They come out three times a year and I usually get the same technician. He is very professional, friendly, and courteous. His name is Ken and I’m very happy with him. I almost feel like he's our personal person doing it, which I appreciate. Since I've been having the treatment, the pest activity at my home has been acceptable.

We recently did pest control with Jonathan. He has been in our house for years and he's awesome. We love him. We tell him where we notice bugs and he pays attention to that. He's very responsive. He's not all about, "I can't do this. I can't do that." It's, "How can I help you?" However, communication with Terminix sometimes is good but sometimes is not. It depends on the day and on the person so I tend to go with the local office. I call them and I'm not supposed to but I do because I can get quicker service and resolution. If I do it the other way, there's time difference and it's not good. Terminix is too big and the call center is outsourced. You don't know who you're getting. It's a 800-number where somebody picks up the call and it could be anybody.

I just had the house fumigated. The representative was friendly. He scheduled everything, told me everything that was supposed to go on, and worked out good. I haven't noticed any pests.

I'm very happy with Terminix. They always do a good job. They come out whenever I need them. The main technician is Caleb, and he sprays for mosquitoes. He does a great job. James would come over to fill in for Caleb when I have indoor things to do. They are both great guys.

Terminix always gives me good service and pricing. They come four times a year or if I need it more. They don't charge me for it. They're good. The last guy would come to the door, ask me questions, "What do you want done?" We would always tell him what we wanted to have done. He would do a good job of it. I would get a picture of what he did for the house. One time we had ants getting in the house. We called Ken, he came out, put a lot of stuff around the house, and did a good job there. We didn't have any problems with ants after he came out. My only problem is I have to call once a year because the way that my schedule goes is he would come in February to do it, but we get three inches of snow out there. So, it was wasteful. I could call and cancel one appointment a year. That is what I usually do.

Randall came out last week and he was very polite. I usually have a few other people, but Randall always comes most of the time. You can always tell his atmosphere is friendly and positive. He'll make suggestions about things that I should have took. Some of the suggestions he said was, "The weather's changing. You might wanna think about mice traps." I wasn't having any mice last week. But now, all of a sudden, they all flying through the house. So I'm gonna have to learn how to take suggestions from them. They expect you to call a week or so in advance because your environment is having a problem. But otherwise, he was very nice. He'll let me know everything that he's gonna do. I'm still having a bee issue in my front bush and after he came last week, he said, "I'm just gonna drive through. I'm not gonna knock on your door. I'm just gonna check and see what's going on."

The guy that does our service is wonderful. I love him. He calls me when he's gonna come. He's very friendly and thorough.

Nightmare. Hired company a year ago and they placed bait stations in ground and rat traps in attic and were Supposed to come check 2 weeks after that. Here I sit on hold with the office almost 2 months later and still no follow up. Ridiculous. Look, I get it, they are salespeople out for a bonus, but this is a big company- keep your word like you kept my Money!

The techs are great. They're very helpful, knowledgeable, and efficient. They arrive on time, and if they come late, they're very timely about calling if they'll reschedule. They do a very good job and pest activities have decreased about 95%.

Terminix is very effective. I like the user-friendliness of the website as well. The person who came out was super professional, very polite, effective and did a wonderful job. I was seeing the problem mainly in the kitchen, and as of now, the service seems to be working because I've only seen two roaches after he had fumigated. He also left me with some little sticky thing. He said, "For the next time that I come, I wanna see how many are caught in those sticky things." In that way, he could, more or less, understand if he needs more or less. He told me to call in if I see the roaches starting to come out again. But if I don't see a problem, then we just simply leave it for the quarterly service. He also told me that I could call and block him in for Saturdays.

Terminix has been doing the job for 5 years now. They take care of my bugs. The technician who came for a routine call was on time and very courteous. He explained the work before and after so there were no issues.

I heard of Terminix's name a long time ago. They come out and do a routine pest control. One service, they do every three weeks. That mosquito one wasn't effective. I assumed the mosquitoes were at least reduced by it, but it still was bad. We canceled that. Another service, Terminix does every three months. The termite and the general pest seems to be okay. We still have an issue with termites on the property, but we have five acres. So, that's not necessary.

I'm in Florida and there are termites everywhere. Terminix is a big company so I went with them. They gave me a decent deal at the time because I'm money-savvy. But the reps were trying to upgrade me and upsell me to this and that. I asked if I could just renew and once we got that down, it was fine. I renewed my yearly subscription with them and the techs came and said I had no termites. I paid my bill and they left. They are very nice. I call Terminix to schedule for extermination and it’s fairly easy to get in touch with them. The customer service does a good job and does what they say they're gonna do.

Terminix just came out yesterday and did the quarterly pest control. They let me know when my quarterly comes up. I've been with them for 10 years now and I'm happy with them. The techs have been efficient, very communicative and friendly, as well.

It's been satisfactory with Terminix. Of the years we've used them, we've had three technicians, and we've gotten along well with them.

We've had Terminix for years and the termite service has been great. The techs are lovely people and everything's great. At one time, we had the regular extermination service, which we canceled because we were unhappy with the service. They were not responsive. We called them for our needs and it took weeks and weeks for them to respond. They don't answer the phones. They were hard to reach and it was hard to communicate.

I liked everything the gentleman told me. He was upfront. I have a much better contract with Terminix than I did with the Orkin who left me high and dry, and cost me $3,600 to repair my front porch from termite and ant activity. The Terminix technicians were upfront and explained everything clearly. I totally understood what they were talking about. I feel much better now, even though after the fact that it cost me all that money. That if I'd have had Terminix, it would have been covered.

My Terminix technician is the best because he listens. He would try to upsell. But if I said no, he would not press. He's always on time, polite and respectable. He gives me an update. The techs have a very high turnover. Mine is so far the longest one here. Anytime he treated anything, if that was what they needed to do, that is what they did. He would tell us what was done, what he treated it with, and what he found. He would take pictures of it too. They provide those pictures. The pest activity on the beetle bugs has reduced, but not the fire ants. But they're seasonal. I probably have to get the tech out here for that.

We have a termite service with Terminix. They check everything everywhere, around the house, and outside and inside. Every time they come, it’s good. The people who are coming are different every time, but everybody's nice and kind with me and my family.

I’ve had a very bad problem with critters in my attic. We have a pretty large home with a very steep roof. Randy and his crew were determined to get this taken care of and they did and they did a great job. Very professional. Randy himself takes a great amount of pride in his work and Terminix in my opinion is very fortunate to have him, couldn’t ask for more.

Had Larry to my home today and he was AMAZING. I am a contract customer and he came out to re-bait my garage. He is so professional and so understanding with my foster dog. Just a great experience all around. Thank you for the great service!!

I had a food business and there were mice around and different things that I had to control all the time. It was my experience with Terminix prior to 25 years ago. Now, I'm on a regular quarterly. I would forget that it was due. It's nice that they automatically do it. The tech would contact me a couple of days before when she would be here. She would text me that she would arrive at between such a time on the day that she would come. She is a very friendly girl. As soon as she is finished, she would send me what she did and what she saw. If she saw anything else, she would let me know. She kept me well-informed.

The Terminix tech who comes has been very good. He did the general spraying of the yard and he took some bees nest down too. He sprayed around the garage. I also asked for a couple of sticky pads to put in the entrance to the garage. He asked if there were any issues and he did a good job. There was also a woman tech who came. Her name was Miranda. She was very good too.

I use Terminix for termite protection. However, I've discontinued it for the time being because it's expensive and the benefit is a bit unclear at this point.

Terminix schedules the service according to their schedule and they send me texts saying they're coming. The technician has been very professional. They do a good job.

I love Terminix. Terminix coming once a quarter takes care of any issues we may or may not have. If we need Terminix more than every three months, all we have to do is call. They would show up. We've had a bit of a mouse problem. They dealt with that. I told them I didn't have any bugs in the house. I haven't seen bugs in two years since Terminix took over. They swept down my eaves and sprayed the base of my house and around the windows and doors and did a phenomenal job. My concern was all these little ones that were all over the kitchen area. When Terminix came in, they said, "I've got this stuff. I'm gonna put it between the wall in your cabinetry where the backsplash goes," sprayed inside the one cabinet and all around the dishwasher area and under everything, and it took no time for bugs to dissipate and disappear.

My tech is good. I have issues with mice, possibly in the basement and around the house, and carpenter ants. This visit, there wasn't that much because it's cold now where I live. It's dormant, but my tech was very thorough and went through everything. She discussed everything and put the baits out. Overall, Terminix is good. They're on time and the scheduling’s easy. They call or I call them, then they come and do the job. If I'm not satisfied, they come back out. I'm recommending a friend now to them.

We like the quarterly service. We still have rats, but the service definitely helped with the pest activity. They do the rat bait things, and then they spray and sweep for seasonal stuff. They've all been great, and Joel, our regular guy, is awesome. He's easy to schedule with, and he reaches out when it's time for him to come.

Terminix has been very responsive. We could go online or call them. Usually, they would be out within a day or two. They are always here for scheduled service. They're always on time. Recently, we had our whole house done for mice exclusion. That worked out well. The mice found a way in that they didn't plug up. They came out right away and plugged it up. It has been better since. I wish the cost is a bit less. But it's reasonable.

We had different plans at first with the Sentricon system - a baiting and killing system. After a number of years, Terminix no longer used that system, but more of an insurance type system and inspections to see if there was anything. After we were on that plan for half a dozen years to see if there was any activity, and if there was, there would have been treatments, Terminix came out again with a revised baiting program, and we switched over to that again. We've been happy with that. They've been good about, every year, making appointments with us, coming out and checking things, and giving us good feedback on what they found. Almost every technician that we've dealt with has been good. The last one we had was especially good.

Terminix is very well-known and they’ve done a good job of getting rid of my termites. For years, I have not had any. I'm paying way too much. As I understand it, to keep the coverage, in case there is damage, I have to pay every year for them to inspect it. The price is rising every year for the tech to come and look around my walls and tell me I don't have termites. I'm considering dropping it because it's extraordinarily high since I have had no problems in all of these years. I would appreciate some sort of reasonable discount. All they do is come and they do not even notify me. I was in bed one morning and here comes the Terminix guy saying he wanna inspect the interior of the house. He did not call ahead of time and give me any notice, which is not good business and it's quite rude. So, he ended up inspecting just the outside and the garage.

Terminix has good service and since they've been treating my house, the pests have declined. Their reps have been very knowledgeable, professional, and on time.

I work in customer service so I know it's hard. But this company is the worst I've dealt with. They say they will finish one day then do half the job. Takes days to get it reschedule. They just give you the run around. If you can find another company

Horrible company. I signed up for a monthly treatment plan. The tech came out to the first appointment and brought in 20 to 30 oz can of spray to house. Sprayed basically like 5 minutes at max with this spray can in basement. He came up and spent the next 10 minutes filling out paperwork. No further treatment was performed. He left. I waited for about a week. Still bugs in basement. Requested more service and told management what he did. Set up additional appointment along with specialized Pest and evaluation tech.

I have Terminix' termite coverage in my home. I've been using them for over 20 years, and they come once a year. I have two termite plans, the subterranean termites and drywood termites. I haven't had any termite activity. It's just the cost should be lower.

I've been with Terminix for 50 years. When I bought my house, it had the service and I continued it. The techs that come out have been fantastic. They do the job and if I need something, they do it. I've got a really good tech. The ones that do the once-a-year inspections are good as well and I'm pleased with them.

Terminix was excellent. The technician was great, polite, and very professional. He introduced himself and did his job. He knew exactly what to do, so we had no problem.

I like that Terminix calls me before they come. They tell me what they're gonna do, and when they're finished, they call and tell me what they found and what they've done. I haven't seen any pests. Their tech, Dylan, has been awesome, and I've been very pleased with him.

Yesterday I had a scheduled appointment from 2 dsys prior and got stood up!!! Readily took my card information but never showed up. I left my job early to wait in their ridiculous 4 hour window and no one showed and no one even called. When I called to see what was going on the customer representative had the nerves to tell me that they can reschedule me for next week. Are you serious?! Over your unprofessional mishap!! He said that they can not guarantee anything. Really? What does that day about your service? I guess you cannot guarantee a good quality job either!!! I just expected so much more from a company who swears by their name!!

I wasn't outside when the Terminix technician was here, but I have been thinking of calling back because there's still a lot of webs around on the furniture and on some of the bushes. I moved a potted container, and it was teeming with ants underneath, and I had specifically asked that the ant problem be addressed. He sprayed, but apparently, he didn't spray in that area because there were a ton of ants. As far as scheduling the service, he called and came at the time he said he'd be here.

Alex is the gentleman that comes to our house and he's very efficient. He's very careful. He puts on the things on his shoes. He's always thoughtful. He always asks us if there's anything that we're concerned about. I have no complaints about him. He's terrific. He gives us one or two dates that he could come. We are on his way to and from work. So, he can fit us in any time. We had an exterminator and his company was bought out by Terminix. So, he went to Terminix, but then they took him away from us and he was really good. And they gave us Alex. So, I keep telling them I don't want anybody to take him away. We had roaches in the house. We had spiders outside. He always takes care of the outside and the inside. And if there's anything, he really gets down to it. I am really happy with Terminix and I wouldn't use anybody else. I've had two people who work there and they were both excellent. We also used Terminix when we lived up north.

What a horrible experience. My parents are elderly. They have fleas in the house. I called Terminix to see if they can come to the property and get the job done. First the sales rep said absolutely they can get us a appointment within a couple of days which was lie I found out later. The sales rep also said first payment would be 240 or 250. We were sent an email for $337.00. It gets worse. They didn't show up to parents' house. Again they are elderly. Terminix sent a email showing steps on how to prepare the house. It took my parents 2 days to do this which wasted their time and energy. Now at this point I was pissed. I told them they were elderly. They showed they understand and would get someone out right away.

What a nightmare, the service tech wasn't careful and stepped through my ceiling. The hole is probably about 4 by ft. It's been almost 2 weeks, I've talked to multiple people and now I'm working with Terminix insurance co. I've spend much of my time trying to get a check so I can call my guy to fix it. Worst part is they wasted no time cashing my checks.

Terminix came and we met at the door. They went ahead and told me what they were here to do which was to spray the front and back of the house. Throughout their spraying, I carry on a normal conversation with them. They're very friendly people. The last three visits has been the same guy, which is great. I like that. Before that, I had someone different every other time. That was because a tech had quit so somebody had to cover down. But everything is great with Terminix. Occasionally, towards the end of that period of time when they need to come and respray, I might start seeing one of the German roaches out there. But we got the little traps that we were given by Terminix so they catch them.

I called Terminix. They came the same afternoon. Two people came and they already put the stations in. They made the holes in the wall where I found the activity. They put the poison in. That seemed to fix the problem. So, I'm pleased. They did everything the way they were supposed to. The only thing I was not pleased about was Terminix' contractor wanted a lot of money to close those holes. We did it ourselves because they wanted way too much. But I haven't seen another termite come through the wall so that problem is under control with the stations.

I had a good recent experience with Terminix. The tech came and did his job. Their service has been good. I'm seeing dead cockroaches. Apparently, the service is working. I enjoy the service person who comes out here, too. He's cordial and professional. When I first called Terminix, I had a problem with roaches. I had never experienced that before. But I found that after I called them, I didn't have that problem, and continuing to have the service is abating the problem. That's why I go on and stick with them.

I started with a different company, then they were bought out by a company and that company was bought out by Terminix. I had wasps that build nests, and my tech, a young man, sprays around the house and checks for wasps, bees, and ants. He does his thing, and he's good. I haven't had any bug problems. As a retiree on a fixed income, the price could be a bit better, but I take what I can get. I like my tech as well. He schedules his service visits unless I need him to come, He came two weeks ago and he was awesome. He always takes care of all my problems and leaves me the little boxes to put in my garage about every other visit that he comes.

Terminix comes out and sprays for bugs around the exterior of the home four times a year. They got a rotation of sprays that they do, and we have fewer bugs than we used to since we've had them. The main guy, Archie, always sends me a reminder a day or two before the visit. He also always sends me a message when he's on the way and when he's done. We often times have conversations when he's around and it keeps us well-informed. He's always the one that comes out except for the 2 times that somebody else has come out.

Terminix sent an email that said they had a home inspection scheduled. When the technician got here, he inspected the house as well as under the house and all around, and everything was fine. He made a report, and they emailed me a copy of the report. When I had a termite infestation, they came, redid everything, and got rid of them.

I'm very pleased with Terminix. If you ever have a complaint, the management at Terminix is excellent. They take it seriously and they get you what you need. They sent me one of their best technicians recently and he was excellent. He cleaned off all the spider webs off my house. I also had a wasp problem and he fixed that. He sprayed around my house like they're supposed to to keep bugs from coming in, and he did his job without me asking him. But there was a snafu during the scheduling of my service. I was scheduled once and it got canceled. Then it was on for the next day and they took care of it very quickly.

Updated on 07/22/2025: Our initial treatment was for pest and termite control in 2024. The agent who went to inspect our property failed to see a visible swallow's nest so after we pack everything, the person who’s about to do the termite control found the nest. It’s so difficult to pack, unpack and pack again. Terminix rescheduled our pest control a month later.

The tech was nice and explained everything. He told us about the ant or bug spray. It wasn't toxic for my animals or my son that was back there. He got everywhere. He sprayed a couple of times in the spots where we saw ants coming in and made sure that we knew that he had sprayed it, then he went outside and did the outside of the house on the first visit. On the second visit, he did the outside of the house again, which included our front and back doors, our windows, and around the trailer. We're good. We've only seen a couple of things, which was right after he did the spraying, and the tech already explained that.

I had a few occasions where the person from Terminix said they were showing up but they never did, which is unusual. I had no problem with the person who does the regular quarterly inspections and treats certain things on the exterior. It's more of the exclusion service for the mice that I've had issues with. Their service on the exclusion side seems to have gone downhill in the last few years. They lost some of their good technicians, and then they try to get more money from you to do nothing. When they seal, they're only putting steel wool with some insulation kind of foam. Anybody can do that. You expect that the quality of what they do is gonna be better than what you or I could do, not knowing the business. But they're kind of sloppy in that aspect. I'm happy with them putting the chemicals down and killing anything visible and deferring that, but I wouldn't use them for any other kind of project except for extermination.

The Terminix rep was friendly, approachable, answered all my questions, understood what I needed, and set up the appointment before he left for follow-up. I've had some people that walk in and out. I would ask them a question, they were vague about it. I caught one guy and when I told him I had problems, he took a handful of poison and threw it in my cabinet and walked off. But this last guy was good. I had a problem with roaches in my kitchen and the tech was able to address it, set up traps, and put the baits down. He may have to cancel because of the hurricane, but we got a follow-up on Friday.

I've had good and bad experiences. I've had trouble in the past with scheduling. Somebody was supposed to come between 9:00 and 12:00. 12 o'clock, they didn't show up. I did not hear from them. So, I left. They came at 12:30. But nobody called me. I waited three hours for them and nobody called to say they would be late or I would have stayed for another half hour and waited for them. But that was some time ago. With the gal today, when I called her about my problem, I had a good experience with her. She was very nice and professional. She worked with me on scheduling. She was able to give me an appointment that I could meet.

I've had a good experience. The tech was on time, nice, and did a good job.

I got a text saying Terminix is fixing to come out. They pick the date. They would say, "We'll be out" and a date. They would put the time. If it was inconvenient for me, I would text the guy back and let him know it wouldn't work and tell him what day would. The person explained everything beforehand what he would do and afterwards. He was very nice. He explained everything.

Terminix has been coming out to take care of the outside every three months. They let me know. I don't have to interact with them unless I had some issues inside. If I did, they would come in and take care of the inside. But most of the time, they're on time doing what they gotta do and come in and do it or come out to come outside and go around the perimeter. I thought something was up in the attic. I thought I heard something, they did something in the attic part of the house, and went around to each vent. Whatever was there, they said it would come out or die. They covered all the vents so nothing could come up and go inside the house. They put the termite containers around my house.

A couple of years ago during COVID, I had a termite problem. Terminix didn't wanna help me out with the damage with the termites. That was just very sad. Almost got rid of them. From day one, I was told they were supposed to spray but they never did. I paid a lot of money, 2,500 bucks when they first started. And they never came out and sprayed. All they do is put baits around the house. They came out after I called. I said, "How come?" The guy said, "This place should have been sprayed years ago." I said, "They never did." She sprayed when I had problems in the basement with the wall. I found out there was damage back there. I took the whole thing apart myself because I'm a carpenter. One of the guys came out and said, "I can't see any now." I said, "They're gone because I threw them at my backyard. I don't want them to be in my wall."

I've had Terminix for 20 years. I had a bug contract at one time, and I did away with it because it wasn't doing a bit of good. They weren't getting rid of them. I went to the Helena Agri chemical place, and I got some stuff that got rid of the bugs. Last week, the techs came to check those pod things that they put around the house in the yard to stop the termites. They didn't show the pods to me, but they said they found some in one of them, and the rest of them were clear.

They answer all my questions and call to tell me in advance when they're gonna be in my area. They're so expensive though and I wish they would always let me know ahead of time when they're coming. I'm usually at work when the technician comes. I try to make sure that my gate is open and my son is aware so the dogs don't get out.

I've had Terminix for over 30 years, and they're good. I'm satisfied with the service. We live in the middle of rice fields so mosquitoes are gonna be bad no matter what.

My mom started the contract with Terminix and we've had them for many years. Their technicians have been good throughout the years we've had them.

I have taken your service in Dec 2023 for "noise in Attic". First two times people walked in without any tool and hardly did anything. I have this noise in attic coming time and time again. Every time Terminix team comes in there is work for me to clear up space for them to access attic and after they are gone I end up cleaning the mess the team leaves. It has been a bad experience so far. I called you guys to solve my problem first time. However, I have had visits from you guys for 4-5 time without any result. The service is poor. I am still running pillar to post with them to get my issue resolve.

We stay with Terminix because they're reliable. I like the fact that we have termites, general pests and mosquitoes, but we have the same guys. They're familiar with the property and I like that. Their most recent visit was for mosquitoes. Scheduling was very easy. The only issue we've ever had was one time we were scheduled for termites and the tech never showed. We had to reschedule. But it was in the same week. So, it was no big deal. The cost is also manageable. But it would be wonderful if it is lower.

I have Terminix on a property of mine and I wasn't out there. On the telephone, I was notified when the the techs were coming, the date that they were coming and everything 101. My kids say that they never hardly see him when he's there. He also lets me know he's gonna do the termites or the mosquitoes or the outside of the home. We haven't had any problems at all. The kids are out in the backyard. They got a trampoline and they play out there. So, it's been great. I'm very satisfied and I have referred people. Use Terminix. They're dependable and they're reasonably priced. Price has gone up, and that wasn't supposed to, but I understand.

We do two different things with Terminix. We do quarterly inside and outside inspection of the house and a monthly mosquito inspection. I would rate them very highly with the quarterly service. They could be more effective with a mosquito spray. The mosquitoes keep coming back. I'm not happy with the price. It's way too high, but I pay it anyway. As far as the customer service, I don't always get a straight answer the first time. Other than that, we've been using Terminix for years and years. Terrence is the Terminix representative. He calls and says he'll be here in a specific time, and he always is. And when he finishes, he tells us he's finished, and they send us a bill, and we pay it. Terence is very good.

I needed something quick and Terminix was the first one on Google My Business. They had good stars, so it was a no-brainer to sign up with them. They gave me a discount since I was a first time customer and so far, their techs have been pretty good. I needed help with getting rid of spiders and ants in my studio property, and my tenant was terrified of spiders. So I had Terminix come out three times to address the problem but it seems like we weren't able to fix the spider situation. It seems like there's a more underlying issue that I've taken more measures in.

The last time Terminix came, they found a wasp nest and took care of that problem. The service has always been good. They're friendly and cooperative. We're on a fixed cycle and they text me when they're coming out. There have been a couple times where I asked them to come out the following week and scheduling has always been very easy.

Everything's good with Terminix.

rescheduled for next day. Again no show, no call, etc. They wasted 2 days of my time.

I've had Terminix for 30 years and they're going through growing pains. I'm tired of getting different people every other time. I have to show the people what I want each time. Some of their technicians are good guys but some are bad. I had to call back and tell them, “I don't wanna see that guy again.”

The technician had an hour and a half window to arrive and cancelled an hour into it telling me his computer app is down. So keep the appointment and pull out a hard copy and enter the information when the app comes back up. How hard is that? He couldn’t do it so he rescheduled for the same time the next day. The next day he doesn’t show up and doesn’t bother to even call this time. Now it’s Friday of a holiday weekend but someone texts saying they would come out on the holiday…sorry at this point I’ve already contacted Orkin who handled the job.

Everything was the way it was supposed to be. The tech was very informative.

It's basic that I have a contract with Terminix for 10 years and they come when they're needed (three times or four times a year) and do the best they can. I'm in Florida, so there are always pests, but I have a very good technician.