Terminix Reviews

The last time Terminix came, they found a wasp nest and took care of that problem. The service has always been good. They're friendly and cooperative. We're on a fixed cycle and they text me when they're coming out. There have been a couple times where I asked them to come out the following week and scheduling has always been very easy.

Everything's good with Terminix.

rescheduled for next day. Again no show, no call, etc. They wasted 2 days of my time.

I've had Terminix for 30 years and they're going through growing pains. I'm tired of getting different people every other time. I have to show the people what I want each time. Some of their technicians are good guys but some are bad. I had to call back and tell them, “I don't wanna see that guy again.”

The technician had an hour and a half window to arrive and cancelled an hour into it telling me his computer app is down. So keep the appointment and pull out a hard copy and enter the information when the app comes back up. How hard is that? He couldn’t do it so he rescheduled for the same time the next day. The next day he doesn’t show up and doesn’t bother to even call this time. Now it’s Friday of a holiday weekend but someone texts saying they would come out on the holiday…sorry at this point I’ve already contacted Orkin who handled the job.

Everything was the way it was supposed to be. The tech was very informative.

It's basic that I have a contract with Terminix for 10 years and they come when they're needed (three times or four times a year) and do the best they can. I'm in Florida, so there are always pests, but I have a very good technician.

I have an old wooden home. I have the termite inspection with Terminix and if something happened, they would repair everything and not just try to patch it. It would be a true full repair. They come twice a year. The techs have been very friendly and nice. They've been very reliable and professional. They've always been very good to deal with. They've gradually increased their price over the years. But after 30-some-odd years, you would expect that. But I find it fair.

Shortly after I moved in my house, I had termites downstairs. I got service from Terminix and they were always here when they said they were going to be here. Most of the time, when I want to set an appointment, the schedule I want would be open and I could go right away when I wanted to. The technicians are all very good and I never had a problem with any of them. The one I had last time was phenomenal and the best I've ever had. Since the service, I haven't seen any bugs at all. All in all, Terminix is very good. Sometimes you hear about places being cheaper, but I'm afraid to switch because I'm satisfied with who I have.

I would highly recommend Terminix. They came out fast when I called about a yellowjackets' nest that I had, and the tech took care of half of it. We took care of the rest. I also had to call him back to get that monitor thing that goes in the house, because I had him to do my cross space. He was nice.

I live in a new housing development and we have plenty of other people that are giving good deals. I called Terminix and let them know that. They told me my rate won't go up. I had the guy come out, spray the inside and the outside then I got billed and it had gone up by $25. I called them and they said there was nothing they could do that time, but the next time, they could give me a lower rate. They said that person must have been new and didn't know. They wouldn't give me any of my money back from billing and I'm not gonna dispute it with my credit card 'cause it's just gonna be a waste of my time.

I'm very satisfied with Terminix. Whatever I'm calling about, they've always tried to accommodate us. The technician comes when he's supposed to and I've never had a problem. If I have a concern, like a new bug shows up, I always talk to him about it and he takes care of it if it isn't already in the mix that he sprays. We had those beetle bugs here really bad and a few other things and he added the mixture in to help. You might see a few, but nothing like it used to be. I noticed where he sprays we have less wasps and nests. It's helped around here because we have a log home and flying creatures tend to make nests. It takes a while to clean all that off. But he does a good job and I had to do very little. We had termites come up from underneath our house to the bathroom. They came right out, checked it and sprayed it. Whatever they did, it took care of it.

Terminix has been responsive. We still have a lot of pests. So, we're gonna keep an eye on things and see if we need to do anything more extreme. We might have a lot of points of entry from outside that we need to figure out how to control. One gross thing is that bugs still are making their way inside, but then they die once they get inside. So, I find a lot of dead bugs everywhere, which is a little creepy. We've had Luisito twice for the pest control and we really like him. Then I've had a couple different guys for different services.

I was looking for a pest control service in the area that I moved to to help with my grandpa's home, and Terminix was one of the top-listed ones, so I gave them a call. It went really well. My interactions with the guy that I spoke to were perfect, and even with the guy that was sent out. Everybody that's been sent out has done top-tier customer service.

The man that came out to my home to do the every 3 month spraying and dusting out of cob webs around my home did nothing. He was caught on my cameras on his phone talking about his air conditioning system and just standing on the rocks in my back yard. He did nothing. I called in, cancelled and told them I refused to pay 147.00 when he did nothing. No one from management ever called me back and yet I had called 6 times on this issue. I was finally told by a very rude Customer Service person that it had been settled and I had to pay or it would go to collections. I had used Terminix for 6 years. What a horrible thing to do to people who have trusted in your services. I will never use this service again and will never recommend to anyone I know. Make sure they do their job!!

Scam. Tricked into a 1 year contract that costs $900 to escape. They do not come out but every 3 months but charge my credit card $104 monthly...I only wanted one treatment. This was for my 74 year old mother who I feel was taken advantage of.

We have been loyal Terminix customers for over 10 years, but my recent experience has been nothing short of a nightmare. On September 13, 2023, Terminix installed crawl space insulation and vapor check at my home, and it has NEVER worked properly. Despite multiple calls and visits from technicians, the system is still malfunctioning, and the unresponsiveness of Terminix is beyond frustrating.

I hired them to do mosquito abatement and they did a couple of treatments, but it wasn't successful. But I don't think anybody that I've hired has been successful with the mosquito problem that's in Los Angeles. They were nothing but helpful and responded to my calls when I needed them. The gentleman was very nice. I left my clicker underneath the mat so that he could get into the gate. I asked him to put it through the mail slot when he was done, which he did. All that stuff meant a lot to me that somebody followed instructions to follow the security of my home. One time, I was having an issue with a squirrel in my house but sadly, they were unable to come at the time that I needed them and I eventually had to take care of the situation myself. But I hired two termination companies unknowingly at the same time and I went with the one who had lesser rates so I'm not with Terminix anymore. But they were very sweet. They were willing to work with me but I had already given a contract to somebody else.

Everything's been great with Terminix. My service tech is a great guy. He takes care of me and explains everything, and he's always concerned. I can call him any time, and he reaches out. He's an asset. Dante is a great guy. He does everything for me. He'll tell me the best time. He'll make sure it's on my days off and we work from there. He knows what time I get home.

We're using Terminix because of subterranean termites. Everything was good with scheduling. Usually, when we call, the scheduling process takes about five days. I'm supposed to set up another appointment with Terminix.

We've been with Terminix for a long time but we had dropped them off one time for a month. Then, we went right back with them. They gave us a good price and it was cheaper than what we were paying. Every now and then, the techs change but everyone who has come out has been good. They do their job like they're supposed to.

When I have a service, Terminix calls me and lets me know they're coming. It's on a routine. When I see techs, they're fine. Sometimes when they come, I may not be at home. The only way I know if they were here is when they text me and let me know that they're coming. They are supposed to be since sometimes very few that they may send me a text and say, "We're finished." But that is slim and none. But this last time, I got a report on my door and that was the first time ever, as long as I've had the service. One time I questioned the guy about whether he had been here, and he told me he had, and he said, "To make you satisfied, I will come back by there and let you meet me so you know who was at your house." He did that. I know that there have been different people with Terminix and the only reason why I know when they come or they've gone is because they bill me automatic.

A gentleman came in and did a very thorough job explaining everything that he was touching, moving or looking into. He seemed to know what he was doing, so he had some expertise, which was good. He was friendly but he was very efficient and thorough. He got the work done and then, he was on his way. He was just out for the yearly inspections to make sure that there was no active evidence of termites. I had shown him where we first thought that we might have termites and he checked those areas very thoroughly. He said he didn't see anything there so, that was a relief.

Service technician Dominic ** came out this morning and performed a thorough assessment of the exterior of my home and applied treatment to several areas. He was also very patient in taking the time to answer my questions and explain exactly how the treatment will affect the infestation. I feel satisfied with the amount of time spent, assurances and explanations given. I still feel that the service was a little pricey for me. Thank you.

We had a minor dry wood termite problem that Terminix convinced us was a bigger problem than it was. We have had subterranean termite coverage with Terminix for 10+ years. The technicians that came to spray were very friendly & we had no problem with them. The salesman, Joshua, convinced us we needed a full house treatment including spraying outside & the attics. We are senior citizens on a limited budget & this cost us $ 1760.00. Of course, the salesman convinced us we would spend more in the long run if we did not do this service. When the technicians came, they only did a spot treatment. They used a few sprays of Termidor foam which can be purchased on Amazon for $ 33.81 per can. When I messaged the salesman to let him know we only received a spot treatment, he ghosted me. Buyer beware!

Just a terrible experience. When I called and made the original appointment, they first sent out an inspector, not a technician. Then the technician came - said the quote I had received was "way too much" for a townhome the size of mine. I agreed and I hadn't signed anything yet. She spent at least 30 minutes on the phone with the branch to get the amount changed. She told me they had agreed, but she hadn't gotten the new contract yet. She asked me if I would sign the existing one, agreeing that the work had been done, and she would follow up on it that evening and give me a call to confirm. No call, and no corrected charge.

I've been using Terminix for several years. I initially had some issues with ants and they took care of that very quickly. It's always been pleasant and informative with their techs. The only thing is the cost keeps going up.

I use Terminix for my property in Long Island, and I had one for my dad in Flushing. We had them over to do termite control and all the pests. The service so far is fine. They did solve our issue. They're a little pricey, but because they were a big franchise store that I don't have to be afraid of being ripped off or they won't do the job and they offer a lot of reassurances like insurance of up to 250,000 if we ended up with termite damage under their care. So, I like that. I like the technicians who come over. They're friendly.

I had a couple of roaches, and when it comes to stuff like that, I understand that people just never know. Somebody can come and visit the house, and then something crawls out. Yesterday, I asked Terminix to come back outside of the time that they normally come. I spoke with one of the 1800 number ladies who scheduled everything, and I really appreciated her professionalism and how she had patience and took time to try to find a good time. I really appreciate her knowledge as well.

Terminix is a reliable company. Their service has been good and I am satisfied with the work that they've been giving. The technician, is also friendly and knowledgeable. I also haven't had any pest issues so far.

The Terminix guy that always comes out and does service here is very thorough. I like him and he does a great job. When I had termite treatment, because I've got rocks around my house, the guys who came out dug a trench, which they were supposed to do. But when they were putting things back, they didn't put things back the way they were. So I'm going to have to go back out there, pull the stones away from the house, lay down the stuff to keep grass from growing up, and I'm going to have to redo it. The Terminix guys also broke a concrete, so when my regular service guy came, he got in touch with his manager and his manager got in touch with me. It took about two months but they replaced it and everything else has been fine.

Check out Terminix. Their rep was very informative and cordial. The techs put those little things in the ground, around the perimeter of the house. I haven't seen any bugs and mice.

My husband brought back from somewhere bed bugs, and he did not know that he had them. So one day, he complained that he felt like he was being eaten up. He changed the sheets and said, “I think I saw a bedbug in my sheets that I pulled off the bed.” We checked things out, and we did that. We called Terminix because it was different places. Terminix was ready to come. They set up an appointment. And the tech came out and wouldn't let us in the room for many hours, because of the poison. I have asthma, and the best thing for me to do is stay away.

I used Terminix years ago, and it still costs me money here with the termite plan I got, and I pay for this mouse plan every three months. I couldn't get rid of it and we still get a few mice here and there. Terrminix patched all the holes but I would still get mice. I wanted to end this problem and they tried to sell me, “Put this stuff underneath the metal under the spot on the side of the house.” I couldn't afford these things. I already spent 2,000 with them. Other than that, I had a wasp under my neck and the people came by and got rid of the big mess. Michelle and Chris were great.

Terminix does a fantastic job, and whatever infestation that you have, they will get it done. I used them before for a problem I had in my own house, so I decided to use them again because they fixed that problem. I figured they could fix this one. They did a great job with my problem at my home. On the first trip, they did a very good job with my infestation problem.

Jose, the guy that comes all the time, is very polite and does a thorough job. He sprayed inside for spiders. On the outside, we have wood bees, carpenter bees, and also spiders. We mentioned we had rodents too, and they put out these black boxes to try to get rid of the mice. It's gotten better with the spiders inside. We also had Terminix at our other house and they did a great job.

I’m a veteran out of Wisconsin doing a refinance Cash out. Hard to find PEST CONTROL companies that know how to do the proper work for the VA requirements. Terminix have turned into three different companies and one they bought out different companies I believe because the sales person name Alex knew how to do the contracts he did the job of selling to me his outrageous offer of $1450. My house is not infested with termites or carpenter ants. I don’t even have infestation issues outside of the house, etc. I told him my bank that that was outrageous amount of money and right away. Alex said, "Well if you don’t do it, you can’t get The loan," and of course the bank said the same thing.

When I originally signed up I was told I had signed up for annual once yearly fees and there would be no extra charges. That was immediately disproven when it was time for a flea treatment. Called the help number and was told my account was never signed up for annual payment, but quarterly. Then was charged again when I tried to get a touch up service for the yard.

They've recently made sure everything was checked and resolved at my house.

Terminix reached out to me for a resolution.

I paid them 2000 in advance. One of their workers came out to do the inspection after they patched a few places up and I was told “you don’t need the services” so I canceled. When I tried to speak with someone about a refund they would hang up in my face and never return my calls, warning don’t use this company.

I called around for pricing and Terminix seemed the most reasonable and it ended up being more cost friendly over time than they were when I initially signed up, with the exception of when they did a $10 price hike for the quarterly of service. The technician I've had since I've had the service has been excellent. He checks on spaces and sprays even though there’s still bait out. However, most recently, I didn't know that my regular technician wouldn't be coming. It was kind of messed up because I called them two weeks before that I wanted my technician. I was kind of upset about that. I had a technician who hadn't come to my property before and he wasn't as thorough. I had to tell him where to go and what to do. Then, I started seeing activity in my house. I don't know if it's because it's gotten hotter but now, they gotta come back and get a respray immediately after my quarterly service, which almost never happens. I would still recommend them to people. It's cheaper to keep the service ongoing rather than call them on a per incident basis.

I pay Terminix quarterly, and it's fair. I usually get the same tech every time, so I'm really familiar with him and he's familiar with my house. He's always really pleasant and asks me if I need anything or if I need him to do anything extra. Typically, I don't have to tell him what to do because he already knows what I want. That’s always helpful. I really appreciate that. He knows that I want him to come in and check my traps and deweb my basement and my garage. The last two times that he came, he was very helpful as usual and he hasn't found anything in the traps, which is a huge plus for me.

A guy from Terminix came in and did some recommendations. My house was built in the '40s, and he was able to look at the deck and how they built it. He was a very knowledgeable person that helped us see things that we hadn't seen. The people that come to the house are very professional. They call and text before they come. They let you know when they're 10 minutes away. When they did the inspection to map out where the ant traps were, they explained everything thoroughly. I have a lot of plants and flowers in my garden and they sprayed something that wouldn't harm the plants. They surveyed the scene and made the best choices for my particular location. They did a really stellar job and I don't have any millipedes in my basement anymore. That first year, the price was a bit high because of the installation of those traps. But beyond the first year, it's reasonable at per month of cost. It's worth not having a whole bunch of creepy-crawlies in the basement.

I had Terminix over a year ago, then I had some insect problem. I called them back again, and the representative was very nice. Terminix scheduled me and gave me a call before they showed up. The techs came in and put the insect traps in the ground. The traps have my house completely surrounded, so before any insects can come into the house, they gotta go over the traps.

We purchased a one time pest control for the inside and outside of our house. The technician who showed up asked what he was doing there because he didn’t know what we had purchased or what or what our issues were. He then told us that you cannot spray or exterminate for cockroaches, which was our issue. He didn’t spray for ants, spiders or any pests. He left our house after refilling the bait traps we purchased on our own and left a tiny bit of bait under a sink. We did not request either of these items to be done, we expected a full extermination, spray for all pests. We called and asked Terminix if we were being charged the whole $249 when the technician did not complete the job. We were told they do not do refunds but would send out another technician to spray the house, inside and out; and actually fulfill the service the paid for. We said OK, scheduled a technician to come out again.

I've always had these swarms that come into the house. The bugs get in from the rain. They get scared of the rain and they come into the house through whatever ways they can find in, and they fly around, drop their wings, and then try to get out, and scare the hell out of everybody. This particular person from Terminix came in. She was extremely thorough. She can't get enough time to do a full job and she wants to come back. I need to call her to have her come back and finish up. She took a lot of pictures and sent me all the pictures and was gonna present it to her boss and find out what the next steps were. I haven't heard back, but it's only been about 20 days.

I was originally with Terminix for a couple of years, then I moved to a different place and now I've been back with them for a month. I scheduled my service to be quarterly, but we had a small infestation, so they were to be coming the first time, then they were going to come back a week later. That was taken care of and the technicians were fine.

I called my Terminix tech and he came to the house. He checked out things and he worked around the house outside. I'm very pleased with him. I would get dead mice in the cellar and I wanted them removed. I've had the same person coming, which is good. He comes every three months. Now, I don't have any dead mice lying around. However, I thought that I would have had an annual inspection, but I have not had one yet. But I paid my bill for this new year. Also, their price keeps going up. I'm on a fixed income and it makes it very difficult for me. It used to be 81. Now, up to 119.

I just got the mosquito coverage from Terminix and everything was good. I'm still being eaten up by mosquitoes, but it was the first time. I'm assuming it's every 21 days. I have a pest and a termite contract with them. They come out every three months for the pest, and once a year for the termites. I've had a very good result. Their technicians are always very nice.

Terminix did the service four weeks ago. There's some digging going on in my backyard, and I had a dead mouse. It's mostly a rodent thing that they're coming out for, and it turned out I was due for my six months service. I've had a positive experience with Terminix. They answer my questions and are polite. They're a little bit pricey though.

I had another company that was horrible and I fired them. I got Terminix and though they're a little pricey, they've been great. I hired them eight months ago to do spraying. They come every other week and they came last week to spray for insects. They knock down spider webs and from May to October, they spray for mosquitos. Terminix has good communication. They let me know when they're coming and when they leave. Then I get a report of everything they've done after they leave within half an hour max. If I need to call about something, they're very helpful.

Terminix came one-time and sprayed. A lead man was supposed to come out and check behind the guy that did the spraying, but he never showed up. I’ve got wasp nests growing right now in the eaves of my house.

When I have to schedule a service, I call Terminix and it's very straightforward. The reps are friendly and professional, and the guy who comes to exchange the bait stations is knowledgeable. However, we apparently have mice again. My daughter heard something in the bathroom.

I've been satisfied with Terminix, so I haven't shopped differently even though their price is high. Their tech schedules when he's going to come out and lets me know a couple days before when he's going to be coming. So that way I know if I need to be around or if I need to have something done inside the house. Brian is the one who usually comes out. He is very pleasant and explains things if I have questions. Recently, he came to do the quarterly cleanup. I also had to have him come out because I was having a problem with an underground beehive and some ants in the house. So he made another trip to make sure that those were taken care of. And they were taken care of. So far, I've not seen any live black ants.

Terminix has taken care of problems that we didn't even know we had. They found stuff that I didn't because I don't go outside often. Even the spiders went down like coming into the house. My brother brought in a bunch of files from the garage, and there was stuff in it. He found a centipede in the paperwork one day. When the pests started to come back because the grass got tall and it was the season for new colonies, the tech sprayed the house. My brother weed-whacked later that day.

When I had a plumber come back to do work in the yard, they discovered the yellow jackets. I called Terminix, and they were there within 24 hours. The plumber came back to repair the damage, and in the process, found another yellow jacket's nest in the ground. I called Terminix and they had somebody there within two hours. They are very responsive and I am impressed.

The Mosquitoes control service was completed today by our Terminix Tech. ** he is at Branch 2360. He did an excellent job of applying the repellant chemical (about 3 gallons!) in order to Zap! Those Mosquitoes. We have a garden in our backyard and so is very relaxing to tend to our Cantaloupes, Tomatoes and Green Beans, which was impossible to do before we signed on for Mosquito Control. Now it’s great to not have Mosquitoes after us and we’d like to Thank ** for a job well done!

Do not use Terminix. We called three times for an appointment. Three times they scheduled a tech to come out. The tech never showed up. Each time we called in we were told they were switching systems and the appointment was lost between the systems. They then guaranteed that the tech would text BEFORE HE SHOWED UP. The tech never showed up. The last time we called in they lost our account. DO NOT USE, WE WENT WITH ORKIN. Absolutely horrible.

Paid for two locations and they never showed up! Harrisburg PA franchise of Terminix. Tech called me the day before but I told him he had the wrong day. The day they were suppose to be there they NEVER EVEN came! I called 4 times trying to get a ETA or ANY information about when they would be there...It was scheduled for 10-12. Nothing...4 phones calls and I waited from 10 am to 5 PM Nothing....representatives at the main number could not reach anyone!!! How the heck can you run a business like that? Now I have to try and get my money back!

BEWARE!!! Terminix is a horrible company with terrible customer service. They did a job for my church and left tape that is not easily accessible because of the height they ruined the paint in some areas. We have been trying to get it resolved for months and have been ignored. We have sent emails and text messages and have called with no answer. Brian **, a tech that works for Terminix in the Broward area, is a liar and is very unprofessional. He was called, and he stated that he would call back in 20 min. He never called, so I called him back he forwarded me to voice mail. I called customer service, and supposedly they sent the complaint to the manager of the local branch who was supposed to call me. Twelve hours later, I am still waiting on a call. Don't waste your time or money on this company.

Terminix does a great job. I’ve been using them for years and then, I got out because I moved. But it’s been a total of about seven years. I love the service. The techs are very professional, friendly and thorough. They come out quarterly and I just greet them when they come to the door and they do their thing. I feel very comfortable and I have no problem with them walking in the rooms spraying.

When Terminix freshly sprayed the area, the pests started coming out more because they were trying to find a clean place to hide. So that happened for the first week and then it's been fine since. Terminix has good service and their people are friendly and nice.

Had terminix for approximately 10 years in SC with no issues. Moved to MI and wanted treatment. Called and got a quote which seemed really high. Few days later they contacted me with a discount and scheduled the treatment on a day and 2 hour time window. Got a message in the middle of the week a text would come the day before with the time. It never did, no further contact, waited my 2 hour window plus 30 minutes and called to find out why I was no called and no showed. About an hour later got a text saying a technician would be heading my way shortly. I already left for the day since they couldn’t follow their own policy and procedures. Called the regional manager back and left a message asking why this happened and still no response back. Will be going with a competitor from here on out.

The last time that Terminix came, I wasn't home. It'd be the first treatment I had with them and it was real good. The tech was real professional and explained everything he was gonna do. When he was done, he explained everything he did. Terminix is real good, so far.

Terminix has a good reputation. They called me up and scheduled my service. I don't see any bugs.

I bought a new house in May. 2 weeks later I went online to the Terminix website and purchased a bug spray & mosquito treatment for the house with the total being around $400. The salesman, Michael Jasso, came to the house and did the free inspection and found termites. We discussed options because we are currently stuck paying two mortgages and I couldn't afford the addon for the mosquitoes and termites. Since the one is worse than the other, we dropped the mosquitoes. Mike told me that if I opted to do a one time termite treatment it would cost me over $800, but that I could add it to the Bug plus and my monthly payment would be $75/m. I agreed to that and signed the contract believing that I had a one time fee of $601 & a monthly payment of $75.

We called this company to come out and do services for us. First of all they never told us that we had to be out the house at 8am in the morning with a pet for 4 hours. We had no where to go with a 60lb dog at that time at such short notice. Second of all the tech did a sloppy job of not cleaning up empty containers and plastic wraps of such. Called a week before our two week check up to make a follow up appointment and was told follow up appointment was already made for Aug 7 8-10am. Well here it is the date of follow up and tech comes to the door, knocks on the door waits a minute and leaves, we get to the door and he is gone. How do we know this?- WE HAVE A RING CAMERA THAT RECORDED THE TECH!! We call him back, he says he was there for 15mins smoked a cigarette and left when we didn't answer the door.

I love Terminix. My service people have always been great, very communicative, and professional. They're on time and they always leave detailed reports. They're always letting me know about services they offer and if some things might be out of budget, they would say they could work with you over a payment plan.

Terminix does quarterly service for us, and it's usually the same person. We've only had one change in all the time that we've had them. The service started off because we had wasps and they really attacked my husband. It was scary because he got bit 20 times. Terminix got rid of those quickly and we haven't had a problem since. When it rains really hard, we'll see ants around the outside of the house, but normally, they take care of them. They come and spray, and the ants go away. Terminix has been excellent. Any time there's a concern, it's dealt with fast. We had one issue where it looked like we were being double charged, but they handled it quickly and it wasn't a problem.

My experience with Terminix has been Terrible. The corporate office handles all appts and has not responded once to any calls or texts to the Service Tech. We had a bed bug issue; the inspection was ok. They sent someone out in 2 days to treat. We were told the entire house (basement included). The service Tech texted me when complete, once I texted back and called..... No response. We have been calling for 9 days and service reps keeping telling us they contacted the corporate office. Wwait 24-48 hours. Once the timeframe ends it's like the tracking of our calls fall off their records. I want a refund at this point. Anddd no follow up. Two week appt set up. I feel like they just took our money.

Terminix- Durant office gore southern oklahoma is a complete joke. They came out. Did the inspection, and then everything went downhill from there. Never scheduled in the timely manner. Had to call and beg to get appointments made. They did the job half way every time they came. After a year and 7000 dollars later still have the same issue. And they refused to make it right. I have had to fight this issue alone and when they were coming. Asked for the cooperate phone number numerous times and was denied. Ask for higher ups than the district managers and was denied every time. I do not recommend terminix to anybody unless you want to throw money down the drain and get nowhere.

Terminix is a good service. I've hired them to do terminating services where I work. They do that well. So, I went and had them come do my home. The tech came out when he said he would. He put me on a schedule. So, he would show up when he was supposed to. He has only been servicing the outside. We had ticks prior to him starting. It has only been two months. But he told me after two months that the ticks should be gone, and I haven't seen any.

We had someone come to spray for fleas where the dogs commonly would be sleeping and for bugs inside the house. The person we use is a long-time friend. So, we just called him and scheduled through him. He was wonderful, very professional and friendly. He got the job done. He told us exactly what we needed to do before and after the treatment to make sure our animals weren't exposed to the chemicals. He also advised getting some medicine for them from our vet, bathing them and things to help vacuum the house and washing their bedding. I highly recommend Terminix. In the past, I have used different exterminating companies and wasn't completely pleased. So I thought I'd give Terminix a shot. Then, a person we knew started working for them. So that sealed the deal. Terminix does a better job and the price is more reasonable and I've been extremely pleased.

Scheduling with Terminix is easy because they also remind me of the annual checkup. But the website is bad because things that should be able to be done are not working. It is hard to navigate. I thought I paid for termite inspection. Instead I paid for pest control and I never got a receipt for it. So, I had to investigate, but a nice person sent me an email. But that should all be working on the website by itself. Other than that, I like our recent termite inspector. I can trust him checking my house. I also like our recent pest control lady. They're friendly and I can feel they're trustworthy and know what they're doing.

The tech comes, performs his professional duties, and leaves me information of what he has done and if I have any questions or problems, I talk to him. The same person comes out and I feel good about it. I would tell others I would select Terminix.

Terminix would come as scheduled and and whenever I have issues, they come and provide whatever I need. I have a technician who comes out to spray and when he does, he says hello, catches my dog, and goes on his business. He's very friendly and nice. Recently, Terminix solved my problem with squirrels in my attic. The people who came and did my services were very professional and kind. After they blocked off the area and got rid of the squirrels, I haven't heard anything since.

Am writing to express my deep dissatisfaction with the service I received from Terminix on July 27. I had scheduled an appointment for that day, with a window between 8:00 and 10:00 AM. I made arrangements to be at home during this time to ensure that I did not miss the appointment. Unfortunately, nobody from Terminix showed up within the specified time frame. At 11:00 AM, I called the company to inquire about the status of my appointment. The representative I spoke with was unable to provide any information about when, or if, someone would be able to come to my home that day.

I would give zero stars if possible. They took my money and did not complete the service. When I demanded a refund they denied it. They are nothing more than common scamming thieves. Do yourself a favor and call someone else!

Terminix is here for us. The scheduling is fairly quick and on time. The house was tented in 2016 and I've been paying for an annual fee in case they should return. But we haven't had an incident since. We still have pests and termites but we don't have a full home protection. We just have protection plan from termites.

I paid for services for a year then was upsold to include termite protection. I never received a copy of that contract and it took 3 calls to Terminix to finally get a copy that does not have my signature. I might have signed on a tablet when tech was here. They used my credit card that day. Now I am moving into smaller property for health reasons and they said it's $1,000+ to cancel the contract. I had no idea I was stuck in this service after already paying for a year. I suspect techs get bonuses for these contracts, which is fine, but tricking people into signing on to this auto-billing is bad. I was something about arbitration but this is over my head so I'll give it to an attorney to handle. I can spray my own bugs.

I've been with Terminix for three years now. They came out a month ago for a regular visit. My experience with their techs has been good. We've had to pay a lot of money for their service, though.

I pay Terminix for four visits a year and the techs come out in between if I have other issues. They always work me in one way or another but sometimes, I'll wait up to a week. Usually, the same person comes out and I rarely see anybody else unless they're doing an inspection. Since this particular person has started, the work performed has been very well. We also fertilize our yard with one that takes care of fire ants but he hasn’t seen as many everywhere this year. A lot of times, I feel like they migrated from other people's houses.

It was good with Terminix. We're seeing less pests now that we have them. They came in, did what they had to do, and locked up for me so I could still be at work. I like that Terminix guarantees their work.

Terminix does their job and the technicians are fine. We get a prior notice and a summary after the service. We're happy.

Terminix sprayed around the house a month ago and everything's fine. The technicians are very attentive. They listen to where I have the bugs and take care of them. It's a rural area and there are lots of bugs of every kind so it's a real challenge. I've had other exterminators that I was not satisfied with but I'm satisfied with Terminix.

There were termites in the kitchen cabinet. Terminix did an assessment on the whole condo and found other places where there were evidence of termites. They treated all of those different spots. Everything that was quoted and how they said it was performed was how it was. They got the job done. They were equipped and knowledgeable about the situation and executed accordingly. I spoke with the technician on the phone at some point and he explained everything well. He took his time doing things.

Terminix comes out quarterly. Nick is our technician and he's excellent. He always lets us know when he's coming and gets any information from us if we're seeing pests in the home. He's also very thorough with the outside. We were observing ants and there were a few places around the outside of the home where Nick told us that they were probably coming in. He treats those every time. We're very happy.

Terminix was very quick, helpful, and professional. The technician was very friendly and knowledgeable. It's my second month with them and their service is working. I'm satisfied with the price as well. I would recommend them to people.

A technician came on time and sprayed. He was informative and told me somebody would contact me in a week but it's been a month later and there was no follow-up. Recently, I saw too many bugs for what I paid for. I went on to the website, was told to schedule an appointment and I did. I'm hoping if I'm consistent with it, I'll see an improvement in the little critters that are in the house.

Terminix is great. We've used them thrice and scheduling has been good. We've had two different technicians, and they've both been wonderful. They're always friendly and courteous. We've been very pleased. At first I thought the price was expensive, but it was worth it.

Terrible customer service. Please think again if you want pest control. They signed me up without permission on a "contract" that I did not want. Then they decided to leave me waiting at home all Saturday after taking off work. Didn't show up.. Still charged me and continued to charge me for months without showing up. Called multiple times to try to speak with manager and they denied. And said they would have them call me back which they never did. Then they tried saying I owed a termination fee for a contract I never signed up for and for a service they repeatedly didn't show up for. Garbage company. Do better Terminix.

We asked for some ant traps to put in the kitchen and the technician gave us those. That worked out well. He also put little traps in our garage for the spiders and that's helpful. We're not having spiders come in like we did.

I have an annual contract for termite treatment with Terminix. The young man who came out was very professional. He called to let us know he was coming. And then when he got here, he knocked on the door. So, my husband went out. He walked him around and showed him exactly what he was doing, which bait needed to be refilled, and it was a very pleasant experience.

I had a 10-12 appt. By 3:30 no one came or called. I called at 3:30 they said someone would call in 30 min, it's now 5pm. I think it's a Detroit thing as I got a recommendation from a friend in the suburbs & they got immediate timely service.

Terminix usually calls me and tells me when a service is due, and they give me a date when it's gonna be done. I had them do a tenting first, and then I continued on with them. There was name recognition in Terminix, so I decided to pick them. And given that they're a more national company, I figured they were very reputable. So, I picked them to do the tenting. And then I continued them on to do the regular treatments. They recently came and sprayed my house as they usually do. I was not here at the time, but they did the treatment anyway. Lance was the technician who comes out. He's very good. If I'm here, he usually talks to me afterwards. And then I usually get a follow-up email from him telling me both what he did and if there were any findings at all. Overall, Terminix is thorough and reliable. It’s very easy for them to just do the service even when you're not home, be scheduled, and you'll get a report whether you're home or not.

Customer Service Sucks and I got double charged and I can't even get someone to help me. I will never use their service ever again. They didn't even help my problem at all. I scheduled an appt. and I had 3 different people call me to reschedule and tech showed up 20 minutes later.

It was a very cordial experience. The Terminix technician gave me update on what needs to be done before and after the service. I was pleased and would strongly recommend them. I have three different services with them. I pointed out the areas where I was seeing the mosquitoes the most. They tried to concentrate on those areas. I also have a termite service and mentioned where I was seeing termites outside my home so they can install the instrument underneath the ground.

Terminix is a franchise and I'd rather deal with a franchise than a mom-and-pop when it comes to situations concerning my house. They recently came back out because the problem was persistent and they handled it for me very well. The tech was very explanatory about the process and what needed to be done. He made me feel comfortable with leaving him in my house for the time frame that was necessary. He went above and beyond to make sure that I was happy with the service. Even when I still thought there was a problem, I liked how he rectified the issue. It was a worthwhile service. Currently, I don't see any pest at all in the areas. I was under the impression that I would still have residual pests but I've been sleeping comfortably for the last few weeks.

With the recent experience I had with Terminix, it was at a church, and I had a tough time getting the tax-exempt. That was the worst experience I had. My name was on the bill. I had a tough time getting my name off it. I was just a go-between, and it took me a while to get it off. Prior to that, the technician that came out to the house took pictures of everything he needed, and when we paid it off, they kept sending this bill to me. Also, when I told them I had to go down and do the church, I told them to call me when they get there. Nobody ever called me. I left a message with everyone I could contact. I said, “Look. Make sure you give me a call when you arrive.” So when I got there, the guy was getting ready to leave. I said, “You haven't completed the job.” He said, “Yes, I did.” I said, “I told the people to call me so they can get inside, get around the gate.” If I hadn’t got there before he left, he wouldn't have done it.

Terminix calls me when the next application is due and we had to reschedule it. They send me a text message that they were on their way or they would be here the next day and it works out well. I've been pleased with it. I had a problem with carpenter ants and carpenter bees and the results were very quick. The other things they did with the spider webs were also excellent. They come out to get the job done, leave a note and it's good.

Worse company ever. 1st time came late schedule appointment, unprofessional, ripoff, scammer, 00000 star. This branch sucks! The inspector did a poor inspection and did not address the issue that we were having with bugs. This experience was surreal. Charge me $320 and never explain why. Beware. Please look for another company.

Terminix is a nice company and I've been with them for 18 years now. They come every few months and since then, I don't see very many bugs.

The worst company ever. Do not hire them to do any treatment at your house. They will take your money and never do the work. Stay away from this company. I had to hire a lot of company because they never showed up on time and they took my money, no refund at all

Do NOT use the Terminix in south central PA, the New Cumberland office!!! Prior to closing on a house Terminex did an inspection and said no termites. One week later, after closing on the purchase we found termite damage. We had another Terminix technician from the same office come and do an inspection just one week later and you guessed it, we have termites! Upon calling with hopes of some customer service and a refund we did not get as much as a phone call to update us on the issue. We had to continually call the call center to get any kind of answer. The company did not help us nor did the branch office. Two technicians from the same office - one week apart and different report!!.. With no assistance and costing us a lot of money.

Stay away from this company! First, when you make an appointment they don't go, you have to call them many times and they have excuses to postpone. Second, and most important, they send you a proposal but when you have to sign the agreement, they change the price! I was told $1350 for a job and they sent me an agreement for $2633 plus monthly fees! Of course, I cancelled everything! They pushed me to sign it like that and promised me that they will not charge that amount on my credit card! Weird. Brian ** was the contact. Totally irresponsible and liar.

After years of having an exterminator come out to my home every April to spray the interior and exterior of my gym and exterior of my home this year due to my mother's persistence I hired Terminix. What a mistake that was. I specifically told the technician to spray the interior and exterior of my gym, A separate structure in my backyard. Well, you can only imagine my shock when I entered the gym and found 500-700 bugs! I called Jeff, Terminix’s technician, who informed me that he wouldn’t be back in the area for 2 weeks. When I explained my problem- 500-700 bugs, Jeff said, it’s summer time, bugs will be bugs. When I mentioned not having this problem in the past- Jeff suggested I go back to the exterminator I used in the past- which I ended up doing. Jeff must have realized- after looking at his work sheet- he only serviced the exterior of both my home and gym. Jeff called back- I didn’t answer.

Terminix of Chattanooga is the worst. No calls. No shows. Wrong techs. No consistent follow-up. We have been trying for 3 weeks to get a repair tech. Got anything and everyone except that. And meanwhile, the rodents are doing serious damage. They have known for 3 months the encapsulated space had been breached.

In 2019, I had a problem with termites and even after the major treatment of my floor, they still ate it. Terminix picked up the tab for my floor. Then, I had squirrels living in a part of my roof and they came out and sealed it. They had to book a lift and everything to get the job done. But then we had a major windstorm and right below where they were working, I got some leakage and there's a big stain on the ceiling in my upstairs bathroom. They came and looked at it but nothing's come of it so far. But it was likely due to the winds after the job was done.

Terminix came and inspected to see for termites. It was an annual thing that they do. They said there were no termites. I've been with Terminix ever since I had my house built over 20 years ago. Most of the time, they're getting ahold of me about coming out to do it.

When our Terminix guy came by last month, he walked around and did a good job. He's been here before, so he knew exactly what to do. But since he'd been out, the spiders are all happy again and all the bugs are out. Also, we scheduled an under-the-house inspection but that kept falling through. And now that we're moving, I don't know if we're going to even bother with it because our time may be up. Other than that, we've had Terminix for years and we were satisfied. We'll probably sign up with them for the new place.

We've been with Terminix for at least 10 years, and we have the same guy that comes out, Buford. He came and sprayed outside my house a couple days ago. Ants inside my kitchen usually show up every early summer, late spring. I call Terminix and let them know. They show up and spray, and the ants are gone. I wish the service was a little bit cheaper but they keep the bugs out and critters away.

Terminix's service is not what it used to be. We've been a Terminix customer for 20 years but I'm looking at alternatives. The first guy I had was an ex-military. He came in, checked the bait traps, and provided the treatment. He was 100%. I also had a termite guy who came out last year who was beyond professional. Terminix was scheduled to do a treatment a month ago, and unbeknownst to me, my wife had scheduled a whole house carpet cleaning on the same day. I advised the guy that he wouldn't be able to do the inside because the entire lower level was still wet, and to please reschedule the internal treatment. I had to then send him a text and ask when he could get the inside treatment. He told me a date which I told him won't work. I gave him 3 dates, June 17th, 18th, 19th, to pick from and let me know but I never heard anything.

I am disappointed with our experience with Terminix and would not recommend them. We had Terminix come out to replace our insulation and disinfect from mice in our attic. They came out and replaced everything. After they left, we realized our light right by the attic wasn’t working anymore. We called multiple times (at least 15 times) to have someone come out to fix the light and told someone will call back within 48 hours. It has been OVER a month, and we are still without a light because they haven’t followed up. They won’t respond to any contact. We were told to follow up with an email from another review, and we didn’t receive any contact back. The lack of communication and follow through is unacceptable.

The mosquito spraying has not been effective, and our family is unable to be outside without being covered in bites. We are unable to get promised re-treatment or timely response to calls for treatment. We call and schedule as instructed and then no one comes; we are given a variety of excuses, and are charged monthly, but we get no service.

After over 20 years of using Terminix, we made a change due to absolutely no return phone calls or return email over a week-long process regarding a problem we were encountering. Calls were made daily with promises of a return call every time. Nothing. When I called and cancelled services the agent wanted to put me in touch with the branch manager who had ignored phone calls and an email. You would think they would want to keep a 20+ year paying as agreed account. The problem was big enough to cancel the service.

Had inspector come out said we needed our crawl space done. Took supposed pics of our crawl space. Needless to say we compared and pics were not of our crawl space. Floor showed dirt ours has rubber matting on entire floor. We make appointments and tech shows up or reschedules to when he feels like it. Never calls or notified us of reschedule just shows up. Tell him it is for Saturday and he says no it is today. Local branch he works at just changed the appointment and never verified with us. Horrible service, liars and terrible communication and customer service

We paid Terminix for years to handle a pest problem and ended up with more pests than we started with. We would ask to speak to a manager and a manager would never call, asked to speak to corporate. Was told they didn’t have a corporate office. The tech would be scheduled and not show up, happened several times, when he would show up he didn’t do much of anything. The only thing they did correctly was take money out of my bank account.

I have nothing good to say about Terminix. I called them for a termite issue and they did respond quickly to the inspection but it was all downhill from there. They sold me services with a different description than what I got. Did not finish the work. Scheduled appointments without asking me. Has yet to communicate with me about my claim and dissatisfaction and it’s been 2 months. No one from the Columbus Ohio local branch will call me and anyone in the call center says they can’t do anything and it’s all up to the local branch. I’m being told that my issue has been pushed to the regional manager but yet again I have not heard anything. I will never use them again and will express the same to anyone I know who asks about their services.

I've had the worst experience with Terminix. I called them because I was getting bit by something. I don't know what it is. They came. They say, "We can't find anything." They don't do anything and then they come back and they say they sprayed but I'm still getting bit. I asked the manager to call me three times. He never called me. I asked for a refund. They never issued it like this is the worst experience I've ever had. I've done with Orkin once before unfortunately orkin is not in my area now but it's really frustrating because you can get no customer service. The only people you can talk to are some telephone people that can't do anything. They send messages to the people who are supposed to be able to do something and they do nothing. They won't call you back. They won't respond. They won't take care of the problem and I'm frustrated and I will never use terminix for anything ever again.

Can’t get a home inspector to give me a quote after coming to home. When you call customer service they just give you the runaround. No one follows up with me after they say they will. Horrible company.

Terminix is coming tomorrow. They've always been quick and efficient. They have me on a schedule and give me a choice of days and times. Then they send me a text message saying they're on their way. When I'm not here sometimes, they have to go ahead, do the business and charge my account. Everything is handled usually over the phone. I've been quite happy with them.

Terminix has done a great job. We haven't seen any bugs since they've been here. They call us and say when they're gonna come out, and it's perfect. We usually ask for a certain time, and they always accommodate. A couple of weeks ago, the technician came in the morning earlier than we expected, which was great, 'cause he's always doing a great job. He did exactly what we wanted him to do, then we asked a couple of questions and he answered them. He also did the outside of the house and was very polite and clean. The technician was fantastic.

My recent experience with Terminix was good. The tech's been over so much. He knows what to do and he knows all about it. It's always a joy. Everything is taken care of. However, when you try to pay Terminix, you’re on the phone for so long. I got to the point when I wanna pay for my service, I just didn't pay for it. I just let them call me, because it's that long. It's not worth it. The price is also too high. I'm paying $186 per quarter and that's almost more like my cable bill for three months. I'd probably cancel.

Terminix is good. They came out and did the regular monthly. I have them come out every two months to spray for bugs. When I've interacted with the techs, they've been positive. They're very friendly. They explain what they're doing and why they're doing it and always ask if there's something else they can do for us. As long as I can afford Terminix, I'll keep them.

I've had Terminix for a long time and the experience has been very good. The tech is very thorough and I like him. I've been pleased. If I wasn't happy, I would’ve told Terminix goodbye.

Terminix was great. The tech came out to my cabin and sprayed under the house and all around the perimeter. He went above and beyond. He did what he said and explained that I had 30 days. It was all a pleasant experience. Scheduling the service was a good experience too. The cabin is 100 miles from my home and I wanted to be out there and I had to be because they had to get into the crawl space. They were very accommodating.

Terminix of Norcross GA did not perform tasks they were hired to do. They did not install French drain, remove debris, disinfect or install working sump pump. Refusing to give refund. Not even responding to correspondence. Do not hire Terminix!

We've been using Terminix for eight years in a vacation house in a remote area. They call and let me know they're coming. They include pictures with their service report so I can see that they're doing stuff. When they did the annual service, they found a hole where the rats had chewed through. The guy put wood to block the hole which was great. However, the service is getting expensive now. It's gone up by 25%. It's almost 200 bucks for a quarterly service which is a lot of money for one year. But we have bugs, and we’re gonna protect our property so it’s a tough thing to decide.

I've been a long time Terminix customer and their service was great for many years. But these last few years have been disgusting. I say that because I have rat/mouse feces in my house constantly. I call them and get promises of managers, sales managers, branch managers and inspectors coming to help, and they never show up. I had a CS rep tell me that I wouldn't need any confirmations for today as they were 1000% going to be there to put down traps and do an inspection this morning between 7-9:00am. My regular guy came and sprayed at 7:00am and nobody else showed. I called back around 10:00a and they have no record of anything else scheduled. She again tells me that she left two messages for two different managers and they would call me back. I'll be surprised if they do. Don't buy into any of their other programs. Exclusion is a scam that they do a crap job with and then won't support.

I am continuing to get emails, I have canceled service due to. It took four months to correct a billing issue. Then once corrected was harassed to make payment for late status. Offered a service for an inspection. Spent four hours waiting. No one showed up. Let them know. Got no response or offer to reschedule. Very disappointed in the service I received. I was a former client that is why I went back to them only to be treated rudely by customer service. I only gave them one star 'cause had to. Couldn’t give half star.

I cannot believe that I’ve been paying for this service for a year at almost $200 a month and no one shows up to provide the service. I have to request for someone to come inside, outside of the house, inside of the house, attic, basement, garage, crawlspace, whatever should be automatic at that amount of money per month to boot when a technician shows up. This is the worst experience ever. I don’t have time to monitor your service however, when I do, I realize that I’m paying for service I’m not even receiving. Good luck to anyone who chooses to use this company.

I paid 1800.00 for the exclusion service, and they came right away and laid down many traps, they were supposed to come back 2 weeks later to remove mice and put down new traps, this was in March. It's now June and I have not been able to get anyone back to the house. Every time I call they tell me someone will call me back to schedule the appointment, but nobody ever does. I get a tech texting me to confirm an appointment I never made at a time I'm at work and not home, when I call back, no one answers. So I leave a message to tell them this and to tell them not to show up because nobody will be home to let them in and to call me back to schedule the appointment, they don't call back, come anyway and say the service was completed. If this happens once it can be a mistake, but it has happened 3-4 times. This service is a scam and not worth the money.

Their customer service was good. They made a suggestion on how to fix something and it worked. I was pleased. The techs were punctual too.

I made an appointment with Terminix between 5 and 7 PM on a Friday, and they did not show up or even bothered to contact me that they would not arrive. I received a notice that the office was closed when I sent a text asking if they were running late. I wound up waiting hours for them to arrive and my time was completely wasted.

I've been very disappointed in Terminix. I have their service because when I bought my home 3 years ago that's what the previous owner used. Starting off, I had great service. However, over the course of the past year and a half it has gone down hill. They do not show up at the scheduled times, I'm charged for services and I'm not sure they actually come, you can only call the call center and not your actual office, and these are just a few issues. The local office blames the call center, the call center blames the local office, and the issue is never resolved.

I've been very pleased with Terminix. We have quarterly service for pest control. They arrive on time, tell you who they are, do their job. We've been customers for over 30 years and had the same technician for 25 years. He became almost like family. My kids knew him growing up. They're very personable and I like the idea of having the same technician.

We have had the same gentleman every time and he is so polite and so professional. I would recommend him to anyone. He is an awesome employee. We were startled that my mother got bed bugs in her house and her chair, and he was very attentive to that and even had suggestions. He was also so polite to her. My mother has no pests since Terminix came out. We are thrilled.

These are folks that I will refer to as thieves. Not only did they not come back to trap a mouse that I paid the $170 for - literally the technician showed up for 3 min, I was there - but the complete indifference to a shoddy job of placing a few cubes of baits and small glue pads is just shocking. Tiny little baits for a gig mouse? Kidding me? And they refused to come back and finish trapping just one mouse. Folks, save your money, buy yourself a couple of glue traps at Home Depot and do it yourself. My guess is that they are probably laughing talking almost $200 for showing up for just 3 min, doing nothing and not a care in the world for their incompetence.

We have been Terminix clients for a long time. In August of 2023 they suggested we have bait stations put in our yard and we agreed. On September 14, 2023 our nice local rep named Alex came to the house to install the bait stations. During the install of the stations Alex drilled into our sprinkler line. He simply continued on installing other stations around the house, and left without bringing it to our attention. As I returned from my walk, I noticed his truck was gone, and immediately noticed the water shooting up 20 feet from where his truck was. I called Terminix and sent a message to Alex letting him know we needed to address the water and inquiring if he had gone to get someone to help or sent someone out to my house. After several calls and lots of lost water, Terminix returned to shut my sprinkler system off several days later. They apologized and said they would get started on a repair ticket and we would hear from their repair company soon.

When we switched to Terminix, our home got better. Also, I like their techs' friendliness.

I had a tech come by for a mosquito control. I was out of town so he did what he could. He didn't think he would be able to get the backyard because I have a gate that's stubborn. So, he let me know that he couldn't get in the back. I told him that the gate just gets stuck. I made a point of unlatching it so that he and my lawn guys could get in and out. He came back and finished the job. He has been doing my stuff for a year. And he's very professional and accessible. Terminix costs more than some other services, but it's worth it. They're reliable. I've been very happy.

Terminix was amazing. Everyone from the front office was great, and the technician that came out was informative, funny and quick. The service was great. The tech listened to what I had to say and what I was looking for. We had a wasp nest that had adhered to the side of one of the apartment bathroom windows, and he removed that for us. He put something on this broom and beat it down, and took the honeycomb part. We haven't had any recurrence.

My Terminix experience has been horrible. I paid $600 for service only for piss poor service. It has been 3 times someone was due to come to my home for service and nobody showed up. When you call customer service all they can do is write a note and offer you another day for someone to not show up. I asked to speak to a manager and get the runaround. I asked for the corporate number and was told they don’t have one. This service is terrible.

I've had Terminix for 10 years and they're fine every time they come out.

The techs that I've had from Terminix have all been great. I recently moved to a small town and I'm so grateful that they're here.

I get two different services from Terminix. One is just strictly pest control. The other one is called the Terminix Exclusion Services for the tune of almost $3,000 plus getting new insulation for about $9,000. So it’s close to $12,000. I have purchased for '23, '24 and '25 already. Once they do the exclusion, it means they are supposedly blocking all the holes in my location. Mice aren't supposed to come in anymore and this worked for about a year and a half without any mice in the house. But since then, it's been an ongoing problem. I had exclusion out at least five times to get pest control, which means I have that every three months and they come and spray. It is always easy to get exclusion out and it’s more difficult to get an individual out. I usually have to wait at least a couple of weeks and sometimes, they don't call me back though they say they will. But overall, my experience with Terminix has been very good.

I've been with Terminix for many years and I have had the same technician since I've lived at this house. He does a great job and takes good care of me. My experience has been good and the only issue I have is Terminix's prices keep going up. But they're good about if I call and tell them that I can't afford an increase. They don't always increase it. So, I appreciate that. I have mosquito service from April to October, and that takes about 15 minutes. It doesn't take long for the technician to do that. Then, I have pest control every quarter and that takes probably 25 minutes. The mosquito service has been worth it because I live at a lake and there are a lot of bugs out here. So, I like it. The pest control has probably helped the situation but I've got a big property here and they can only treat so far from the house. They could treat more if I paid for it but I'm not going to be able to do that.

Our neighbors at my new house in Kalihi has mice and I didn't want any mice, roaches, or centipedes in my new home. My brother has been using Terminix for years and they've done a good job so I chose them. They always call and let us know when they're gonna go do the service and they always let us know when they're done. Also, they send a report of what they did and what they found.

The Inspector did a inspection and said I had a problem with that he convinced me to purchase the service. Since then 2 technicians have been out saying that I don't have a problem and pretty much told me the inspection was totally wrong. Beware of this company. Stay far far away. No Supervisor has helped me with problem.

Expensive and low quality! They are unreliable, unprofessional, and often fail to show up on time—or at all. We had to cancel their service, and honestly, they are the real pests! Despite numerous cancellation requests, they continue to claim services were rendered and send us bills. How is this even legal? Save your hard-earned money and stay away from these people. Shameful!

I did NOT have a good experience with Terminix and wanted to provide a heads up so others know about their deceptive business practices and failure to provide contracted services. On March 5, 2024, I was coerced into signing a long-term contract for rodent extermination, exclusion, and deodorizing in my home, based on their exaggerated claims of a severe infestation. After signing, it was revealed that the issue involved only one rat, which was quickly dealt with.

Just awesome! What I learned about rodents and bugs was great. From wet mops to moisture, tunnels, etc. I felt like I was in a tutorial lol. The staff member Matthew in Philly region was pleasant, respectful, & prepared!

Please beware of Terminix in our area 08550. I had pest service done at my house and paid $1200 for the removal and exclusion of mice for a whole year. Firstly, the inspector came and offered annual, three-year, and five-year service payment options, but no monthly payment option. On Monday, they set traps and blocked all the holes. He said if a mouse gets trapped, I should call them, and they would come ASAP. Next, a small baby mouse got trapped. I called them to remove the mouse, but no one responded to my text messages. After making 10 calls, they gave me an appointment four days later, during which time I had to let the mouse rot in my basement. I waited the next day, hoping someone would show up, but no one came. So, I decided to cancel the exclusion service, and now they are not willing to refund my money.

ZERO starts if I could. I am a long-time customer. This company started out well enough. I used the monthly pest control and mosquito service for several years. I came to trust the technician who normally came to my home while the family was at work. I happened to be home for the last scheduled mosquito service. I thought it was weird that the technician hadn't arrived during his window, nor had he text with an arrival time. Later that afternoon I received a text that the service had been completed and my card on file billed. I was surprised I missed him as I was home and waiting for him. I text the tech, no response. I checked my 9 cameras around the property only to learn he hadn't arrived. I reached out online to the Terminix who promised me a response within 48 hours. After waiting 4 days with no response, I reached out again to be told they could do nothing and that I should expect a response within 48 hours.

I signed a $ 1150 contract with Terminix in good faith based on information detailed by a Terminix 1st inspector on a harsh winter day on Jan. 29, 2024. I was lead to believe that my almost 5 year old roof has 2 exterior holes/entry points evidenced by raised/moved/tampered shingles by young rodents/squirrels to gain entry into to my roof/soffit/attic space, Terminix detailed report including pic. & drawings assert the findings/two roof holes/entry points.

Terminix is very efficient and when you complain about something, they come and check things out. So I really like them. I recently called them is because I saw small cockroaches in my kitchen. It was not a lot, but I hate them. Terminix wanted to come after two days, but I had work, so I had to tell them to come at my convenient time and they adjusted their time for me. They're very flexible. When they did the service, they sprayed everything inside the house and so far, I don't see any more any bugs.

I get a bimonthly outdoor service at my home from Terminix and I'm usually not on site when it happens. Joe is my regular guy and he's very communicative. He always calls me the day before, lets me know he's going to be there. I also get a text telling me the window of time that he's going to be there. When I am there, he usually knocks on the door and lets me know he's there. I make sure that I have my animals in, then he performs the work. He’s always really very good and thorough. Then he usually sends a text saying that he's finished. We get spiders in the fall and he's really good about brushing the eaves and getting the cobwebs away from the house. I would recommend Terminix. They're efficient and have good communication. They're reasonably priced as well.

Our experience with Terminix has been positive and I would recommend them to others. They're super friendly. They always come to the door and have a lengthy conversation. Ask about what the issues are and what they can address. Then they follow up once they're done.

The guys from Terminix came and checked my traps. There was nothing there. They were on time, they were quick, and they were out. I have a termite mound. They come out twice a year for that if there are no signs of any activity. If there's any sign of any activity, then they'll come back more and check it. I have the bait traps, and they added those in at no cost. They've come in and looked at stuff. If they spotted something that they thought might be a concern, they would point it out, but I've never had to have them come in and treat anything as far as for activity because I haven't had any.

Earlier this week, David, the man who does my outside pest control for ants, was here. He's been the same man for years. He's very thorough. He always asks if I've got anything inside or out that he needs to check on. He gets down the cobwebs and uses his solution around. We've always been satisfied with the service.

Terminix has been very good. I told them to keep the bugs out of the house, and I have not had a bug in this house. I have not had a scorpion in my yard. We have a deal with him. As long as they do that, I will stay with Terminix. The technician is really good. If you ask him how he's doing, he says, “Living the dream.” He's very nice and quiet. He does his job. He's always here on time. The service is a little pricey but as long as it does the job, I'm okay with it.

I've had a very good experience with Terminix. The manager who came out was really good. His name was Rich and he was very professional. He scheduled the inspection, so that it was easy for us. He was very professional and pleasant. He respected the house, put on the boots, and I was very happy. The gentleman who did the treatment, Luis, came out for a follow-up because we had the issue with the mice again. He was also very pleasant, courteous, and neat. I'm set up for four treatments, the first and three follow-ups, and things always seem more than what you expect, but they are almost getting under control already. So I'm very pleased with that. Also, the way the service is paid out over a period of time makes it much more workable since it's not a big bill.

The tech came and did what he was supposed to do and left. He was professional like he has always been anytime he has been here.

I brag about Terminix all the time and I've even gotten two people signed up. Terminix gets the bugs and my technician, Christopher, is amazing. Before the German roaches came out and greet you while you were cooking. Now, any time I see a bug, we text Chris, he'd be out within 10 days and he has no problem doing that at all. My only problem is, my friend only pays 89.99. bucks every three months and I'm up at 135.

Years ago, I found swarms of termites outside my house and knowing the Terminix name, I called them. Over the years, I was still having the termites. At one point, a couple of years ago, I called this one fellow. His name is Keith. He's an older gentleman. He's a veteran with Terminix. He came out and gave me a suggestion as to what the problem could be. Then Terminix came out. They drilled in and they put this liquid in by the front door and the side door where I was getting the swarms. Apparently, the termites were between my stair, my cement porch, and the foundation. The fellow came out and poured the stuff in there. Thank God, the termites haven't swarmed the past couple of years.

The Terminix technician was great. He did a very good job. The cost surprised me because it's been a long time since I've had to have my house exterminated. It was high. But everything in the world today is high. So I had to go with it.

HORRIBLE! Terminix is a FRAUD company! NEVER sign any contract with them you. They will take your hard-earned money and will not do their job! We signed a contract for the exclusion and pest control with Terminix for several thousand dollars. The inspector was explaining us how they will do about 70 things on our house to exterminate and protect our house from mice, bats and all kinds of insects.

I have a quarterly maintenance with Terminix and they do what I need them to do. I don't have any bug problems. I had an ant problem outside the house and I don't have any problems with that now. I go to their website whenever they send me a report after my quarterly service, and I look at what they put down. It's hard to get around on it to me but I'm an old guy. I had a guy named Shane that's done my service for a long time. He was excellent. He was personable when he came out to the house.

There's always communication before and after the service a few days prior, just to let me know that it's coming up. The technician always makes contact with me again the night before, the morning of when they're on their way, and when they finish. I've been using Terminix for about nine years and I haven't considered going with another vendor. So, I'm satisfied. I don't have a mosquito problem but I added the mosquito service. Often, I'm told about a problem I didn't even know existed on the side or the back of the house, which is another thing that Terminix does. They will tell me about things that they saw and took care of. You don't have to call them and schedule the service. Once you're enrolled in the program, they keep track of when your next service is. So that's beneficial not to have to make a call to see when someone will come out.

Terminix schedules my service and have somebody come out. They let me know when they're here, when they're on their way and when they leave. They give me a text of what they found. They're very efficient that way. The techs were very good and very friendly. Sometimes I let them come when I'm not home. If I'm home, they'll let me know what they found or what they're doing, and were very pleasant about it.

I have a regular service with Terminix which is straightforward and on time. Whenever they say they are going to come, they come, do their job and explain what they have done. I also get a written report after the job is completed.

On Tuesday, April 9, 2024, a Terminix representative (Alan **, Home Inspector) came to my house, performed an inspection, and spoke to me about the services needed to remedy my termite issue. His verbal recommendations were as follows: