Terminix Reviews

Recently had two-story house tented for fumigation. In less than 48 hours job was supposedly completed and we were back home. That same day noticed 3 fish still alive in aquarium. Following day while attempting to put away spices in pantry there were 2 BLACK WIDOW SPIDERS ALIVE. Then I went out to my garage to do load of laundry and cockroach alive in garage. Not only did I have to book 2 rooms, I have pets. So hard to find decent hotel. Very upset with Terminix.

I called customer service to request follow up pest treatment after having ants in kitchen and bathroom 10 days after quarterly treatment, and was told the earliest date available was 8 days out. When I requested something sooner, I was transferred to the "escalation dept." where I listened to annoying music 15 minutes before being cut off. The next call was another long wait. The agent put me on hold to try contacting the scheduling dept. which she wasn't able to reach. She said she would email them, and someone would get back to me. Still waiting...

We are moving at the end of the month so will not be needing the service any longer. Thank you for all of your years of service. Please discontinue any further service calls.

You are presently addressing an issue with your new Intrusion process for rodents and the job has not been completed and I am concerned. No one has contacted me to let me know when the job will be completed. They started Tuesday, May 19.

** is an outstanding technician - polite, personal, professional!

They always do a good job and call and let you know when they will be there.

I have nothing but high praise for my past 10 years of doing business with Terminix. Our first technician was wonderful and we hated to see him go. ** has stepped right up and has been nothing but an absolute pleasure to see. He's always most cordial and we always know exactly what's going on. We couldn't ask for better service!

We continue, after 24 years, with Terminix. Excellent and quick service. What they do for us just works.

Scheduling of service do not fit with our schedule, and rodent service has not been checked in approximately one year. Also, during the winter months, we do not see any value to the visits, so we are unclear about the value of a visit or why it is charged?

Thank you for your services. We really appreciate the personal touch and pleasant and helpful servicemen. He always is so thoughtful. We appreciate his patience with our animals and gates. Thanks again.

I called Terminix on Friday, May 22nd to reschedule an appointment for wildlife (pigeon) control. ** said there was an appointment scheduled for the NEXT MORNING between 10-12. What?! I has meetings that morning, so I set up a courtesy key, informed the concierge, found an alternate location, set up an away message for Terminix granting verbal permission to enter my apartment in case they couldn't reach me. Came back at 3:30 pm. No one had come by, and no one called. Nothing. The status of my wildlife problem is unchanged, and I'm out $250 for the last-minute location change.

We have used Terminix for 40 years and been very pleased with the service received.

I get my house treated once a month for any kind of pest - spider, ants, roaches etc. I'm very satisfied with the service I receive.

Good customer service!

The Terminix technician came out and did a great job spraying for pests. He called the inspector to come out and look for rats/mices in the attic. The inspector called and said that he was coming out on Friday and he never showed or called. I wasted a whole day waiting on the inspector. Thanks.

On Wednesday 5/20/2015 a tenant called me about having bed bugs. I called Terminix at 877-837-6464 and spoke to ** for an inspection and then service. ** was very polite and scheduled a time for the next day. Close to the time of the appointment I called to see why have they not called me yet as agreed 20 minutes before they got to the premises. I spoke to ** and after looking and finding my information told me that the appointment set by ** was not authorized by whomever management was supposed to authorize it, and therefore I found out that nobody was scheduled to come by. When I asked her why in the world no one contacted me to let me know and reschedule instead of wasting my and my tenant's time, she then apologized and continued to help me schedule another time.

The gentleman who does the service on the Merom townhouse is excellent.

Exterior pest control seems to be going OK. Need to concentrate more on areas where hornets and yellow jackets, wasps enter crevices in and around house.

I have been a Terminix customer for almost 20 years. A few months ago, my service man offered a new service from a company they had acquired that dealt with wildlife. Two guys came to my house to do the inspection and told me that there was evidence of recent squirrel activity in my attic and that it would cost $1500. They said I had to pay up front which should have made me suspicious. I gave them a check. Two different guys came to do the work and said that they could not find any evidence of squirrels. I cancelled the check. The original guy told me that they would have to come back to undo the work they had done. I said I did not want them back in my house. I have since had a third party confirm that there were no squirrels. They have been attempting to collect the $1500 plus additional charges.

Within a week of placing my review, I received a phone call from the Terminix management team and action was scheduled to resolve my frustrations in addressing our termite issues. Tent fumigation was scheduled for the first week of 2016, the property was surveyed and prepped accordingly, and fumigation was successfully completed as scheduled.

Very disappointed with Terminix for this service. We have used them for pest & termite control for 15 years and have nothing but praise for service and execution. Not the case here. Bottom line, what was promised by the sales rep and what was actually executed by the team wrt removal was flat out not true. Was told that insulation would be removed via a pipe from attic to exterior and sucked up via a powerful vacuum - so no dust or debris would be in house. We inquired 3x - once in person, once on phone and once when team arrived as to what we should cover with tarps, remove from rooms, etc and were told to cover bed and lay down tarp under attic entry so ladder would not leave a mark. That's it. We would able to sleep in both rooms with attic entry that night and there was no need to board the dog.

Always happy with my service guy! Would like to pay less of course but I am happy with the service.

The Terminix employee who visited our house was very thorough and courteous. He offered helpful advice on keeping our rain gutters clean to prevent any possible wood rot or insect infestation. I would rate him as an excellent employee. This is the reason we continue to use Terminix. We had the same experience with your company when we lived in Kansas. You employ very good people.

Thank you for your careful and complete service when treating my home. I appreciate the phone calls regarding the service and what was done.

We are pleased with Terminix. The representative is always on time, courteous and thorough. Always reminding us that if there is any problem to call anytime. It is good to see the same face month after month.

Initially called for bed bug treatment. I wasn't home when the inspector showed up so he dealt with my roomate. My roommate never signed any paperwork and they took his credit card for the initial charge of $290. Total treatment ran $1500.00. THEY STOLE PROPERTY from our home, cops were called, an investigation was conducted on only one of the 4-5 guys that entered the home when we were told to leave the premises for a total of 4 hours. After many calls and 1 week of waiting for a call from a manager, they finally agreed to credit the account the value of the stolen property. Then we received a bill for $290 saying it was never charged to the credit card (which it wasn't). 3 treatments later, bed covers were never given and the bedbugs are worst. Customer service is awful, rude and I would suggest go to Orkin, or Truly Nolan...or anyone else.

I signed a contract with Terminix to have my crawl space encapsulated. I was told it would take about 3 days. They worked on it for 3 to 4 hrs for about 3 days then disappeared. I called to see why nobody has returned to finish the job and was told a tech would call me and set up a time to come to my home to finish the job. I waited for 3 days and heard nothing. I called again and was told a tech would be at my home this week between the hours of 3 and 5pm. Nobody called and nobody showed up. I am very unhappy with their service! Very unprofessional and very expensive! It has been over a month trying to get this done. I called to speak with a manager and I was on hold twice for over 20 mins.

My husband and purchased termite and fire ant protection. The inspection was "free". We did get treated for the fire ants one time with half a bag of pellets. It's been 4 weeks we still have the ant problem not only that we had to buy the spreader for him to put it out. Then we never received any termite protection. My husband has now been on hold for over 2 hrs trying to get us our refund of $518.14 that they are now saying can't possibly be what I paid but, in fact it is, I have it on my credit card statement. I would have never guessed that I would be ripped off. I will be sure to tell everyone I know what a joke Terminix is and how they make it a point to lie and deceive their customers. Money back guarantee- the only guarantee is you will be robbed.

When my 85 year old Father had a bee problem, I recommended the Terminix (Pittsburgh, North Hills Office) to come help and that he get a yearly agreement with them so no new pest problems would occur. In 12/13, they billed Dad for all of 2014, $361.88. He paid the bill - they received the check on 1/4/14. Terminix then continued to bill him quarterly, for the next 6 months, $95.23 per quarter, at list price, even though they had received pmt for entire year already, they kept billing him. My Dad kept paying as his health was failing and he did not want to miss bills, he could still write checks. No one called my Dad to confirm, they just kept billing him and taking the money. We found out recently, that they credited the 2 quarterly payments at list price, till July 1, 2014, then globbed on the yearly payment of $361.88 they got in January 2014, which took my Dad paid in full through July 1, 2015!!!

We always have timely, friendly and professional service! We appreciate the phone call shortly before our technician ** arrives.

The service is not bad but I have not had any treatments indoors for years now. Seems like they only spray the outside. Also when I went to get a quote for the new yard services, I was quoted over $900 - a bit excessive in my books.

I requested 2 Gold Sticks, ** didn't have them with him and was going to bring them the following week. He did not come back with them. That is the only complaint I have.

Employees knowledgeable and dependable.

Got a message that we would have to reschedule service because I have a beware of dog sign and no one is home. Next I get a email that service was done and there was not any evidence of service man servicing the house.

OK... Let's begin with the salesperson that took my money & told us to get a 2 year warranty and never explained about it and to get 2 year on paper, and yet was so ready to take $7,000.00 cash in full to have their company send us away for two days and then sub-contracted the construction work that took several months to get our home done correctly... Then we came home to burning eyes, breathing problems and no answer on their end which we had to fight to get everything finished. Therefore I'm not a happy camper with Terminix and will not use them AGAIN!!! (There is a better company.)

My termite inspection is due. Terminix apparently scheduled an appointment for Sat., 5/16/15 between the hours of 8 am and 10 am. I was never notified of this appointment until my tech called and left a message on my answering machine, Fri., 5/15 at 6:45 pm, since I wasn't home. I had to call Sat. morning at 8:30 am to change this appointment because I was working all day. I did not receive any form of notification of this appointment nor did I make this appointment. Hopefully this was a random error and not an indicator of future issues.

** is personable, professional, explains fully and clearly and we believe him to be a real asset to your company. ** goes the extra mile in service! Definitely a keeper.

The service technician was very courteous and offered to respond to any needs that I might encounter.

I am completely satisfied with my experience with Terminix in the Jackson, MS metro area (Brandon/Flowood). I am on both of their service plans, pest control and termite control. The service has been on time and complete with no call backs needed for any reason.

No one show during the appointment times. Then received confirmation that the inspection was done. No show and lied about being completed.

The service technician is always nice, polite, professional, and does a good job. The only negative is that the price for both termite and pest control continually goes up.

Consistently good service, friendly workers.

I had to leave before inspector came due to taking care of my elderly mother, so I was not present. Will need to schedule follow up inside home at a later date.

I signed a contract for over $4k to perform a one time liquid treatment and a future tenting on my 1200 sq ft vacation house. The liquid treatment was supposed to involve shooting 170 vertical holes into the ground 6 feet deep and injecting poison down to this 6 foot depth to create an underground protective curtain around the foundation. It was also supposed to involve drilling holes through the concrete block and injecting poison horizontally up under the center of foundation to kill an existing termite colony that had come up through a crack in the foundation in the center of the house. A detailed map/plan of this work was drawn up by the salesman.

Terminix has great customer service. The technicians are punctual, very nice, friendly, knowledgeable, and most importantly the service works.

I am pleased with the actual service (actually would give 5 stars for keeping the pests out of my house). I rate customer service a 2. The reason for this is that they schedule my service randomly and notify me by email that they will come on a certain day. Most of the time I will not be home and they can only do the outside service. I have called on several occasions to get the date changed to a time when I will be home. They tell me they change it and then they come on the day the computer arranged instead.

Terminix is a well run company and vigilant about outdoor inspections. But indoor inspections seem to be done only by request. If I ask them specifically to take out a mouse body, they will do that, but there is no "clean up" and mouse debris stays along with droppings. They need a dedicated vacuum to clean up the debris and in-house visits should be regularly scheduled.

Terminix has consistently delivered quality pest control. Scheduling is done conveniently, the service occurs when promised, and I have been pest-free since starting with this company. There may be less costly programs, but the quality of this pest control and reliable, consistent service is worth the price.

Terminix inspector **, state license # ** came by this morning and did a termite inspection for the sale of our house. He was on time, professional and very helpful answering all my questions and concerns. I would recommend him if you are in Riverside and North San Diego county areas of California.

Good Service. Always there when we need it. Take good care of the pests.

not very helpful.

Termite inspection - I waited for someone from 1:00-3. No one showed. However at about 3:08 a Terminix drove by slowed down kept on going. That is not an inspection. Last time I had a bug treatment. No evidence that you did anything but the charges sure come. Very disappointed.

The people we speak to on the phone do not seem to communicate with the people in the field. We make appointments for someone to come out, they either don't show, or show up on a different day and time. We ask for one type of service and someone comes out expecting to do something different, and they don't have the equipment to do what we needed.

As always, the technician was prompt, courteous and friendly, transparent and efficient.

The gentleman who came to do my quarterly treatment was very polite and friendly. A real gentleman.

In March the exterior pest control service could not be completed because of excessive amounts of snow blocking access to the back of the house. I was told the technician would return to complete the job. I paid your prompt bill in full, but am still waiting for the promised follow-up visit. Drowning in creepy-crawlies.

Terminix personnel was on time for scheduled appointment, completing work in a very friendly and professional manner. He answered all questions about his work at my home.

We are very happy with our tech. ** is highly recommended by us. We are lucky to have him as our tech.

I invited the exterminator into our condo this morning to spray for a Florida carpenter ant infestation along our back wall. I told him to follow me but he IGNORED ME and walked into my kitchen without permission and began spraying the chemicals all over the kitchen despite me asking him to not spray the kitchen. My pregnant wife cooks and eats in the kitchen and we do EVERYTHING we possibly can in order to avoid chemicals. What are these chemicals? I need to research them but when asked, he only knew that the first two letters of the chemical were "CK." This did not seem accurate.

Worst customer service EVER!!!! We have had nothing but issues from this company. Every time we schedule an appt they never show. I've called and called just to be transferred repeatedly and then told someone would have to call me back. Every time I have asked for a manager or supervisor I am good they have to be the ones to let them know I want to talk to them and wait on them to call me back and they never do! The one time I did get a "supervisor's" number he was a horrible person with a severe attitude. The last time I had a problem which was last week when I called back to see why he didn't show up I was informed that he did. We were home all day long and he never showed up. Even if he had he didn't leave a door hanger! Then I have to wait 2 weeks on them to come back!

I was with Terminix for 8 years with an ok service. Last time, I got a bill for a service that was not performed. My backyard is gated and locked and there is no way that the technician could have gone in there to perform the service without me opening the lock. That never happened, but I got a bill. I told Terminix that I was cancelling them because this was not acceptable and I was not paying that last bill. On paper, they agreed not to charge for that "service", but I have been getting overdue notices, bills, phone calls for the last five months, even though I explain and refer them to the email. This is harassment. Awful account management.. awful service.

I recently call Terminix to come out for a carpenter ant problem on my back porch. They came out after missing two scheduled appointments and treated for the ants. I then discover what appeared to be signs of termites. A sales representative came out and confirmed I had termites and needed to tent the home. I agreed to pay and tent the home. The tenting was scheduled and I was told all the things I needed to do to prep the home. I was told they have a local guy they work with that would be able to prep for the tenting and put things back the way it was after the treatment. I agreed to hire him. I did not receive a call on the day of the scheduled service, and made several calls to confirm the appointment. I have two pets and was leaving for two days. I also took steps to hire a security company to stay outside during the tenting so my home would not be robbed.

If you are considering Terminix, don't. We paid 945 dollars for ** pest services. They will come, do one full treatment of your house or apartment, and when it doesn't do the job they come back once and does half the stuff they are suppose to do. When you call and complain and have them come out once again they call you and tell you they can't come back. They steal pretty much right out of your pocket and don't fix the problem.

We've been with Terminix for "donkey years." We've been in this home 8 years and have had pest and termite service since day one. Before that, coverage in our West Palm Beach home. We've always had great service. Even today our termite guy, **, was here to check the traps. What a nice man. So friendly and thorough. 8 years - no termites! And the bug guy - always feel comfortable with him walking around inside my home. Can't remember his name but very nice and thorough. If I see bugs before he is due, I know I can pick up the phone and the office will send someone out. Great company! I have never had any issues!

Terminix has been my service provider for many years, and during that time have been prompt and reliable when scheduling service. The service men have come when extra service was required in a very timely manner.

This service is EXPENSIVE and after 1 initial visit, nobody ever returned or contacted me to remove the traps & finish sealing up the holes. I called 3 times, got transferred around to different people who could not help me, left 3 voicemails and sent 2 emails on the website with NO response. I finally had to call the sales rep for help. He was great & got me an appointment. However, the guys did not know what they were called out to do when they got here, & I had to make them fix it better after the first attempt was not acceptable. For $1500 I would think I would have 1st class service. Your call center is a mess and this service is way overpriced.

We have had a Terminix contract on our home since it was built in 1999. We are in process of listing our home for sale and discover a very small hole in our hardwood floors the size of a dime at most. We called our builder to investigate the problem and he found severe termite damage in the corner of our home. The damage goes from the foundation of our house all the way up to the attic and roof. We called Terminix and they conclude the damage is from water damage and not termites. We called another company who specializes in termite control and they too say the damage is from termites.

I called Terminix and requested services for a flea problem under my house. I explained that the problem was under the house and not in the house and specified the reason why I needed the situation addressed. The employee with whom I spoke on the phone said it would be no problem at all and also said that the rest of the house would be treated as well just to be sure there would be no problem.

The technician came when he said he would on the rescheduled day, after I had to cancel the previous appointment. He explained the service and completed the work.

I am not unhappy with the pest control service. I am unhappy with the way scheduling is done. Every time they come I receive an email telling me when they will be there. It is NEVER convenient. I always have to call and reschedule. I have repeatedly told them the best days and times, yet they never pay any attention. Big problem!

We have a quarterly termite inspection contract with Terminix. It had been six months since our last inspection so I called to find out what was wrong. I was told, by the 800 number, that we had a Sentricon (yearly) service. This is wrong and they would not change this to the correct service. So I told them that we had a problem and to get an inspector out which they did. The inspector verified that we did not have a Sentricon service and that it had been six months since our last service. This is a violation of our contract. He cleaned out about 20 bait stations, out of 26. So we have no complaint with that. I tried contacting the local number and got sent to the 800 number again to see if I could get a contract extension because of the missed service. The 800 rep said it had to be done by the local manager and sent him an e-mail. I have called twice now and left him messages each time with no response.

For background, I signed up Terminix service on 08/29 through ** . He came to our community and signed-up around 15 people. I happen to be there at my neighbor and signed almost at sunset time. He was in hurry and signed in rush giving the conception that its $80 per year (whereas HomeTeam is $240), so it was no brainer for me to make that call.

Price is high for service received. This is based on constant change of technicians and recently, technician not showing up or calling. This problem currently seems to be isolated to the termite service.

** is the service technician who has almost exclusively handled our bi-monthly, then quarterly, pest control service. He has been uniformly and thoroughly professional, cooperative and cordial. We have been and are completely satisfied with his service and hope he will be appropriately rewarded by the company for his contribution to its favorable reputation.

I am satisfied with the service but I have recently found that other pest control services offer the same service at a much lower cost. I am considering changing to another company or do it myself.

Very happy with my service. Always courteous and friendly.

He was very thorough, responsive, and understanding to all of our concerns. He was very efficient and a professional at his work. Simply, he is an asset to Terminix.

Our service provider is always on-time and polite. They spray for pests on a regular basis and make extra follow-up calls as needed. It has reduced the number of annoying pests, especially during the summer months.

My concern is the amount and types of toxic chemicals being used, damage to nature that these harmful chemicals cause, harmful to humans, bad for the soil, water, air. The bugs you try to control, you very well may control, while killing everything else. Recent chemicals ban in most places and supposedly heavily regulated in the U.S. and its territories, were used in the American Virgin islands by your company TERMINIX and caused severe illness and future problems. Not knowing what companies are using and trusting them to do the right thing is questionable at best. Not sure if I will be using any of your services in the future.

My wife and I have been very pleased with the service we receive from Terminix. Lately though (meaning the last few years), our communication hasn't been as good as in the past. We no longer get periodic calls from our representative just to see how we're doing. Now we get electronic generated calls on scheduling and we need to call back if we are have a problem (The human touch is gone). This was a pretty severe winter this year in New England and our scheduled service was canceled due to snow. We're suppose to get a call back to reschedule, but as usual I will probably have to call myself to remind you to reschedule; I have had to do this in the past. We have also received another increase in our service this year, it seems each year we get increase. It feels like we have no choice but to accept the increase because we have had the service and insurance for so long.

I have nothing but good to say about Terminix. My home has been virtually free of pest in the years we have been with them. I especially like the friendliness and promptness of the technician.

The gentlemen who service our home are always professional and knowledgeable. Appreciate the attention they give to keeping our home pest-free.

Service tech, **, is the definition of great customer service. We work. We own 8 indoor pets. We own a dog day care so we always have extra animals here. ** is terrified of bugs. Any bug. ** makes sure that even if we have to shift days or times or even last minute reschedules due to our work issues, he gets into our house and protects us from **'s bugs. ** makes sure to spray heavy in areas that have had "visitors" and still keep our pets safe from his work. I am sure there are many people at the office that contribute to our service, but ** is the face of Terminix for us. And it is a mighty friendly one. Thank you Terminix for the many years of great service and thank you ** for making that service work with our life.

Terminix has a terrible telephone answering problem. It is impossible to speak with the appropriate local service office. And instead, the phone is answered anywhere in the country. And all dialog is with somebody completely unfamiliar with the local situation. Misunderstandings continuously arise because of this indirect method of communication. In fact, I am likely to cancel all 3 contracts that I have with Terminix because of such an ineffective and unprofessional phone setup. I might as well be explaining a problem to the Philippines or China about my property in San Diego. What a disaster this is!

Totally satisfied with product and service. They are very punctual and professional. My technician, **, does an outstanding job and is very kind and friendly to my pets.

I have been using Terminix for years now. First in California and now in Colorado. I've never been wowed too much with the service. Yesterday they had an appointment scheduled for the outside of the house. It was a no show but lo and behold I received a bill for done services the next morning. Thing is, no one came. With three persons and three barking dogs inside the house you would think we would have heard the doorbell. We did not because no one ever came.

Every year they're supposed to come to your house and check the in ground bait stations. I want to be home when they do this so I ask for a specific time and date. Terminix then calls me THREE times prior to my appointment to confirm. So what happens? The technician shows up the day BEFORE when I'm not there. Not only that, he only checked 6 of the 18 bait stations I have. I called to complain because this happened before, and said I'm tired of this poor service and it's not cheap either. I want him to come back and re-check ALL the stations since I'm paying for it. They refused so I canceled my service. They ripped me off by not providing a service we agreed to. I'm very angry and it's WRONG to take a customer's money and not provide them with the service agreed upon!!

I've called many times to complain about your appointment times being computer generated and which I AM NOT HOME, as I work. No one is able to get this info into my file and just send me a card requesting I call and set up an appointment at my convenience. I also have asked to be REMOVED from ALL your mailing lists, but your system makes that impossible. If I didn't have to start over again with another company, I would have dropped your company looong ago for your arrogance and LOUSY customer service.

If I am paying for your services then why does my house need to be tented for termites? I pay for both pest control (which I am very satisfied with) and termite control. I don't understand why I am being told that my house needs to be tented. I am handicapped and that would be very inconvenient for me.

The Terminix employee who came out to help get rid of the ants was very helpful. Thank you.

We signed an agreement with Terminix for their termite treatment program in April 2013. We paid $1470.00 as well as $299.00 for a prepaid renewal for the second year. With tax, total paid in advance for service was $1914.94. Upon receiving a bill for renewal in March of this year, I called Terminix. Neither my husband or I were aware of any follow-up service since the initial installation. I was told it was an annual plan and they had conducted an inspection on April 7, 2014. I stated that we had no record of this visit. I was told that I could view it online. They also offered a free inspection that they scheduled for 3/16/15.

So I had termites and purchased service thru Terminix around 5 years ago. I paid the initial thousands of dollars to have them treat and take care of my issue. The Salesman, Inspector decided to use the liquid treatment on my property... I pay my yearly renewal few to keep the warranty/guarantee up to date which I find out recently that I’m not 100% protected/covered like the Salesman/Customer Service told me I would be initially. Great to tell me something different 5 years later... I’m assuming I get told that over and over again so they can get that initial huge amount of money and renewal fee each year.

Wild Animal & Rodents - They were quick to solve the problem.

I've been using Terminix for about a year now. When I first signed up I was told that I would only need them every 3 months or so. I have had them at my home every month now for about 5 months paying over $100.00 a month because of bugs. I have a clean home, and nice grassy back yard, but have ticks, spiders, and ants! I'm not sure if they are actually even spraying anything at this point! It sure can't be poison to kill ticks! This has been the longest 2 weeks waiting for them to come back! We have had ticks all over us! My children can't play outside, we can't even relax in our house at this point without a little blood sucker crawling on us!

I am pleased with my service from Terminix. They have been courteous, prompt and easy to deal with when I make arrangements or must make a change of schedule. Most importantly, they keep the bugs away! Currently, my local technician goes out of his way to provide excellent service.

I had service on 4/1/2015 and watched from my rental property next door as the sound of a spinning Terminix service truck spun its tires the almost entire length of my front concrete drive stretch. The driver decided to go around a parked car instead of backing out the way she had arrived. She and her trainee spun parallel to my drive that length of about 80 + feet, 40 + feet left in ruts, 1/2 of that severe enough to hold water still 19 days afterward. The bad part is they were advised. I saw them and asked them to fix or have fixed. She went back and took pictures and said she'd entered it in the logs with the company. Today I hadn't still heard anything. When I called today, the national or regional office couldn't see anything in record and said they'd check into the problem and see about a fix. Really? When? Trust?

A Terminix rep showed up when we had 8 inches of snow on the ground. She could not perform any treatment. Terminix has sent me late notices and called me trying to make me pay for NO service. I've talked to 3 different people and it makes no difference.

Please remove about this issue from the internet. If my banks letter that I received only conveyed that Terminix had refunded the charge, I would never filed with ConsumerAffairs. I apologize to Terminix.

Earlier in the year, we had an ant problem in our home. After contacting Terminix via their 1800 number, I spoke with a customer service representative who seemed very friendly and sympathetic to our problem. She "sold" me their quarterly service plan ($160) every three months, which was also supposed to provide guaranteed protection from any termite infestation or damage in the future. The field technician came promptly within a day and treated our home for the ant problem. As the ants returned, I attempted to call Terminix back to report the issue. I never received a call back, but the field tech showed up (without prior call or scheduling an appointment) after a few days. Luckily I was home and able to let him in. He once again treated our home for the ants and that seemed to take care of the problem.

I am waiting on the phone for 15 minutes now for a supervisor. I had a scheduled appointment with Terminix. The tech called yesterday and said he was coming between 10-12. I told him I wouldn't be able to let him inside as I wouldn't be home. We agreed he would come between 1-3pm. that day. At 2:55pm with a "no show" I called Terminix to find out the tech had come between 10-12.

Early on our Terminix pest control service provider scheduled his visits--it was very consistent and reliable. Now they seem to be randomly assigned on the computer which I am then forever rescheduling and several times the person didn't show at the time I scheduled. I am getting very frustrated with the scheduling to the point I may change providers. The only reason I haven't was I got ** reassigned to me and I know he is reliable. If the service person changes so may I! I also have a termite contract and scheduling that has been even more difficult... As a matter of fact I believe he has not returned to check inside the house.

I have always been completely satisfied with TERMINIX. My service man has always been polite and does his job well. He is always polite and neat. Thanks for the chance to recommend him when someone is needed.

Our Terminix guy is great, very accommodating, very polite and helpful. He goes above and beyond to help us. We live on an urban lake, which makes us liable to attract various pests, animal and insect, but he keeps them well under control. I would recommend Terminix to anyone.

Excellent, the gentleman that comes out is informative, polite and answers all questions.

I agree with ** of Delray Beach, FL. I called customer service to get help and was told someone would be right with me. Fifteen minutes later I was still on hold. We had our first service 9 days ago. Just the kitchen was sprayed for ants. The smell is terrible! We've had the doors and windows open all day long for days and have mopped the floors and base boards but the smell remains. I called hoping they'd give me an idea as to how to clean to get rid of the smell. Now, I'll be checking the contract to see if we can cancel. Customer service means a lot to me. And they don't have it.

Our service representative **, is the FACE of Terminix. He is professional, polite, personal and punctual. I trust him implicitly. Any customer-savvy company would be pleased to have such a man be the visible representative of their services. Thank you.

We have had Terminix Termite and Pest Control services for many years. Service by the technicians has always been very professional and courteous. Their service has been very effective in controlling pests through all seasons of the year. I highly recommend Terminix for the home.

Very professional & friendly. Always leave a summary of service done.

We have had consistently good service from Terminix for many years and have been happy with the technicians who come to our home each month. Our present technician, **, continues to impress with his knowledge, efficiency, and his caring and personable manner. He is indeed a credit to your company and Terminix is very fortunate to have him.

Excellent field rep. - does more than I could ever expect.

Keep up the good work.

Always happy to have Terminix. Best in the business as far as I'm concerned.

You have billed us $75 for: Determination of cobwebs outside of our home, for determining that there was no mice activity outside of our home when the temperature was below freezing. In the meantime, I have trapped eight mice in our house. Does that make sense?

The operator that takes of our yard is very professional and thorough in performing his duties.

We always receive a heads-up when to expect a rep. He always arrives on the day stated. Does his job and leaves a note or makes a personal visit to explain what service he applied. We've been customers for several years and are completely satisfied.

Having Terminix as our pest control service has been worth the monthly fee. Scheduling process and service tech are excellent!

I can never remember the name of the fellow who services our house. That being said, he is a kind and courteous contractor and does a great job. Answers every question without hesitation and I'm totally satisfied with Terminix.

I've been a customer going on 3 years now and never had an issue with them. We always have the same technician who is very reliable, friendly and courteous. If it wasn't for him I honestly don't think we would still be customers. He goes above and beyond his duties and I respect him for that. Great job!

Effective and professional service from the top technician in the company, **. They treated our house, our home, like it was their own.

I have pest control and termite control with Terminix and I am very satisfied. I have never had a cockroach problem but last summer my garage had a lot of them. I called and they came out right away and sprayed the garage and areas where they would hide and that took care of them. Since the climate has changed so much I seem to get bugs that I did not have before. I am totally happy with your service.

I don't think the solution that is sprayed is strong enough! We still get ants in our house. Don't like how the price increases, but yet still getting ants. Am considering calling other places. I tried to voice my opinion When talking with Terminix so she put me through to the resolution dept. Waited for 15 min. No one picked up.

Experience with Terminix in Port Charlotte, FL 33952 - Have had subject services for 10 years. Service has always been prompt with prior service notifications and post service explanation of results. Have always been cooperative with schedule adjustments and accommodations. Never have had any serious issues nor notice of any termite/pest infestations. Very pleased with overall service! This is not the primary residence.

I really enjoyed the Techs that has serviced my home since I have been with Terminix. They are always friendly, helpful and just pleasant to be around. The product that is used to prevent bugs, spiders, etc. really works and I have no complaints with Terminix! My Tech that I have now and the one prior to him are just awesome.

Just a few days after my regular Terminix treatment, I discovered fire ants around my newly planted trees in the front yard. I called, Terminix was back to treat the ants within 48 hours, in the front and also inspected the entire yard. Thanks.

I have every Terminix service. I am satisfied with the insect service, except for the gradually increasing rates. The rodent service has been a problem. I've paid over a $1K for an exclusion service and the problem still persists. I have spoken to 3 different field techs and emailed terminix.com directly and a manager has yet to call me back, which is extremely unprofessional considering how long I've been a customer and the amount of money I have spent.

Last quarterly service on a year contract. Technician came out earlier than was promised so I was not home. I called to have him come back to treat the inside of the house since the last two services were also outside only. At the same time, I asked if I could have bill sent and not have checking acct debited. Sure no problem, I even repeated a bill would be sent? Yes. My account was again debited and the next payment I was making resulted in insufficient funds fee and late payment charge. If a bill was not able to be sent, I would have transferred funds to cover. Called and spoke to resolution specialist who was no help at all. They did not take any responsibility. I cancelled my account with Terminix and will NEVER return.

My Terminix inspector does a terrific job of safeguarding our home from pests and termite control. He is efficient, knowledgeable, friendly, and flexible with our work hours. We have had outstanding service from inspection specialist.

To make a VERY long story short -- Terminix Branch 2326 in Roselle, NJ -- negligently recommended a treatment they knew would not work to fix our termite problem based on the significant damage that was done. They contradicted themselves throughout the process and refused to help us when we had a swarm of termites and active infestation. The technicians have NO CLUE what they are talking about and the managers are worse. So terrible! Worst experience! Call your local pest company! They are honest! Not these guys!

They are friendly, come when you call with a problem. They call you and schedule visits. I have had no problems with pests of any kind since I have gone with Terminix and would recommend them to my friends. I have recommended them with some of my friends already.

I am very happy with the Terminix service. No issues at this time.

Very impressed with **, from the local San Angelo Office. Punctual. Considerate. Knowledgeable. Thorough. Thank you very much.

Technician was on time. He had a friendly attitude and a professional manner. He was very thorough in his search for any problems.

No one ever showed up to do our annual Home Termite Inspection. We waited all day for a Service Tech who never came. We called and set an appointment for the next day and that Tech never showed. Go figure. Our quarterly Service Tech is outstanding, always on time and prompt -- good thing, otherwise we would be switching Companies.

I was scheduled for Terminix to come out on Monday at 10:00, (After paying for the year). The Tech cancelled the same day... now they want me to reschedule after taking Leave without Pay at work! I want a refund or come on a Saturday!

I hired Terminix for $1800. They did a lousy job inspecting for termites. Other than placing about a dozen stakes around the house, they drilled a few holes to place their killing stuff. Nothing else was done and no one ever came into the house to look around. A year later they came back unscheduled to inspect the stakes and left me with a $289 bill. I was not at home at the time, but the security cameras showed the guy walking around the house for less than 5 minutes and then leaving without doing a single thing.

I have been using Terminix for a few years for pest control and termite protection. Without going into great detail, they used a somewhat "non-traditional" method to help me get rid of a rodent, and in doing so caused minor damage to an outdoor dryer vent. Despite several calls about this, all of which went to a call center in another state, no one ever called me back to rectify the situation. It was only minor damage, so it was more of a principle issue. Nonetheless, their customer service overall has been abysmal. Stay away from them. Use a local service.

On several occasions made arrangements for a termites inspection. On both occasions no one showed up or even called. When I called the company was put on hold for 12 minutes. This company is a joke and should be put out of business. A total disgrace to the consumer.

In October of 2014, I hired Terminix to get rid of the bed bugs in my home. It's now the end of March and we still have bed bugs. They guaranteed to get rid of them or they would refund my money. I paid $2,000 for them to treat my home. On their first visit the tech didn't finish because he said I wouldn't help him. I did as instructed, as far as preparation before their visit. Last time I checked, when you hire someone, they do the job. He's been late and has been a no show. The service manager I've spoken to about this has no response as far as how to resolve the problem.

I signed up for a Terminix contract for roaches and ants by phone and they were supposed to come out on a Saturday between the hours of 10am-12pm. On the phone I told them that my cell sometimes was unreliable and gave them my home number just in case. On the morning they were going to come, I had an opportunity to go on an outing with my family but stayed behind due to the fact that I had to wait on Terminix to come. I waited... and Waited and waited. No one ever came. No one ever knocked, the doorbell didn't ring.

I called Terminix regarding sugar ant infestation in my kitchen and bathroom. I explained that I was pregnant and had 2 dogs and 2 cats. Explained that my husband and I work full time M-F 9 to 5 and needed service on either the weekends or after 4:30. They promised me they would be able to accommodate my schedule and provide safe effective treatment. So far I have had 3 no show appointments. I've called in 4 times with Complaints that I am still infested with ants and have received no calls back.

I chose Terminix because no contracts and can cancel anytime. After 1 year of service, asked them to put my account on hold for 3 months. They discounted my payment due, then played Indian givers and acted like they didn't, sent a tech out.

I was recommended "insulation" to keep bugs away at over $1500. I trusted their advise and went ahead. I later found out that I already had the same stuff in the loft and didn't need what I was sold!!! I am now querying this and asking for a refund. So far I am greeted with closed doors and no response. I have read many reviews of disappointed people being ripped off by Terminix. PLEASE REVIEW WHATEVER YOU WITH TERMINIX FOR YOUR OWN PROTECTION AND GET SECOND OPINIONS OR USE A COMPANY THAT HAS A GREAT RECORD AND NO AMBIGUITY LIKE THIS.

Terminix have been no-shows on two occasions for scheduled inspections. They claimed having inspected the house on a date that no one was there. They found damage at some time in the past (cannot give us the date) that was entered into their system but not reported to us. They sent an estimator to give us a quote on repairs, and he arrived three hours late and never submitted a quote. Emails to the inspector bounced back as undeliverable. It's hard to believe that this company stays in business. My elderly mother has had a contract with them for 20+ years, and I am cancelling it.

On a very busy day I had a sales person come to my home under the guise that the condo mgt was aware of the service being offered. I live in non-solicit community. They said they would do inspection and treatment for 4 times a year for $89.00. I was too busy to realize that this meant 4 visits a $89.00 when they wanted to come! They give me almost no notice and want to come when it is too cold and snowy for any problems to be found. This deal is a GOTCHA. I am fighting on the schedule and see where this is a cash flow game for Terminix and not to benefit me. The technician calls and sounds like he is caught in this squeeze game. Terminix is not consumer friendly and a firm that has soured my opinion of their real motives. Steer Clear and Caveat Emptor.

I received an invoice in October with payment due Feb 2, 2015. Invoices continued to be received even after I ordered payment around January 22. This is annoying. Spoke to company and was assured that I would be receiving a call from the branch manager. No call. Goodbye Terminix!

They are very deceitful - it took from August 2014 through December 18, 2014 for them to try to get rid of bed bugs, always blaming me for having too much stuff, rooms not done right, etc. They told me to return in 4 hours verbally, the paper says 4-6 hours. I return in 8 hours, I was so sick and Poison Control told me to go to a hotel room and the hospital. I did just that. I was treated for chemical inhalation. The company just laughs, oh yeah, yet one guy called me personally and told me they would use something different and he was sorry. Before I know it, there was another man who tried to act like he was throwing bed bugs at me and I would run outside (I am 67 years old), trying to blame me for the bed bugs - when they told me in the beginning the BREYLEY APARTMENTS HAVE BEEN TREATED FOR BED BUGS - and gave me units that were bed bug-infested.

What's wrong with providing a service that is fair, competent, efficient and provides good customer service at a competitive price? I thought that was how it is supposed to be with any reputable company. Unfortunately this higher standard of business practice was not my experience with the Terminix Company in Sterling, VA! In fact, I am downright angry at this company's blatant disregard for me, my feelings about this situation, my valuable time means nothing to them and the time constraints I am under as we are in the process of refinancing our home and Terminix is the only one remaining holding us up with an inspection as we are going VA.

I thought I had a wonderful experience with Terminix. My house is on the market and I moved to a different state. We needed them for a full inspection. They came out and did the work and everything went smoothly. We were on a payment plan because we could not afford the full 2100.00 at the time of service. 6 months later I paid the remaining bill in full and told them we would not need any future services since the house is on the market to be sold.

We were with Terminix for 8-9 years, they handled pest and termite prevention. During late 2014, our pest control guy was conducting the termite inspection, confirmed he doesn't normally do that and he was just learning. We pointed out damage ref the interior garage wall, he claimed it was ants but dumped a ton of chemicals into the wall.

I called to reschedule my service and I also went online to reschedule for 2/17/15 due to the fact that I would not be at home. The technician stated that he came out on 1/30/15. I receive a bill today billing me for the service and that the payment is due 2/16/15. I contacted their Customer Service and was transferred to (3) different people.

I signed up for exclusion service for rodent problem at my rental property in Boynton Beach Florida. I paid about 1500 bucks with understanding that Terminix will fix holes and crevices in the house to prevent rodents, and that they will guarantee their work for 1 year. 7 months later, rodents were found on the attic again. I called them, schedule a service, supposedly somebody came and set traps, according to my tenant. No communication whatsoever. Nothing was done to check if there's any more to be done, like patching new holes, etc.

I called early today to get help or immediate service with my home mosquito problem. I was given two options between a 1-3 pm or 3-6 appt. I chose the former and got so excited that my chronic miserable problem will soon end. However, none came.

I submitted a request for the termite inspection online. I received a call that evening and was told someone would call me the next morning and quoted a price of $30 to $40. I did not receive a call so I called the local number and was told that they had the inspection schedule for 7 to 9 PM that evening. They did not show up, so I called the following morning and was told that an inspection had not been scheduled. I said that I wanted the exact cost before I scheduled an appointment, so she called the contractor and told me that he said the cost would be $150. I did not make an appointment with them but did get the inspection done for $75. Do not use Terminix.

Jeremy from Terminix has our back. We called when we found that we had picked up bedbugs from a motel we stayed at. We found them fairly soon after bringing them home so we didn't have a bad infestation. I was shocked at first by the price to treat the problem. Now I see why. They have a three month guarantee and will come back as many times as necessary to treat the problem. Jeremy was very thorough the first time he came. We have seen a few rogue bugs and he has come back each time we have called and assured us that we will win this battle. I would highly recommend Terminix in Columbia TN.

After filing a BBB complaint, the company has dropped the charge and has recalled the collection agency. I am satisfied with the resolution but do not believe I should have had to taken it this far.

This company came out and spray my room. Said they would be back to spray again. Never showed. Had to call each time. They said they would steam the living room couch - never happen. They tell you what you want to hear and they never come through. I paid 1100.00 dollars and now the bugs are back and now the guarantee is over. This is crazy. They are professionals. Their work sucks. Would never give them another dime.

I am re-financing my house with Quicken Loans. It is a VA Loan and they need a pest inspection form filled out. I was happy to mention that I had service with Terminix. They said I should be able to call them and they could fill out the form and send it in since I pay for pest control and termite protection, over 700$ a year. I was told a manager would call me. Later that morning I was informed that it would cost be 125$ to do the inspection that is already done quarterly anyway.

I had been putting off getting insulation for my house for years. During the summer my house gets very hot and my wife would get bloody nose or headaches. This nice inspector Ernie came and gave us a hell of a deal for the attic. We spent this past summer 2014 without having to use the a/c as much and the winter we never really got cold. The attic insulation kills bugs and we got a rebate from the gas company. Everyone I have been telling about the service has had nice things to say about this attic insulation.

The fella said he would seal entire house and trap for $900 guaranteed for 1 year. I accepted. He neglected to seal 3 crawl space vents. And didn't install drip edge in portions of the house he said he would. Where drip edge was installed on the back of the house at the gutter, the shingles are so wavy because of the shotty way it was installed. I'm sure I am probably going to have some leaks. The traps he set, he's never bothered about checking or even called about. It's like we were forgotten about. Take the money and run, like the song goes.

I hired terminix to get rid of rodents and roaches and when they came in they put down mouse traps with peanut butter on them and sweet buns. Nothing was caught and therefore I told them I do not need your service anymore. But the next month they went into my account and took out money for their next visit. I do not currently live on the premises and they told me that they went on their own to the premises and I was not there and they told me that they did the service outside the house and I hired them for inside the house. They advertise if customers are not satisfied with this service that they would give their money back and they are liars. They are false advertisers and they suck at their work!

Called Terminix about an issue of bedbugs in a rental unit I own and paid to have treated. They did their thing on a Friday and was to be back at the unit in 14 days... what a joke. I called the following Monday (making it 17 days after first treatment) and was told I would get a call to schedule next treatment. No call back so I called on friday and asked for my refund back. Was told it would be sent out by Tuesday of the following week and I would get a call when it was sent out... never happened. Spent the rest of the week on the phone trying to get this resolved and finally got the branch manager and told him he either need to make sure the refund was sent or bbb would be contacting them as well as my lawyer. Refund was approved but then they tried to tell me it would take 6-10 weeks. You can see the smoke rolling from miles away.

Called 800 # that I had a rodent in my walls that I needed removed. Sales guy said I needed to seal holes or they would return. Exclusion cost $2127.60. I told this man that with 90% confidence they were entering from this point. Mind you this animal was only in my wall for 2 days. I am a light sleeper and heard it in the wall. Told them I was not happy with the service. Anyway the animal chewed its way back out came back at night and guess what, they came and sealed the hole without trapping it. It has since died in the walls. They came back and proceeded to place traps in the attic, 3 weeks later just a little late. They still want their money, guess it's small claims court! DO NOT USE TERMINEX.

For the initial visit the technician only sprayed the outside even though service included the inside. The next day we saw no difference in the amount of ants. I schedule a follow up two times and no one showed up for either appointment. Twice we moved all our furniture and waited around. I am still, after two months asking for a refund. They are refusing. Please go elsewhere and avoid this. I cannot believe all the horrible reviews. I wish I read these first. BTW, the new company we are using is half the price and much more thorough. I'd love to tell you their name but I don't want you to think this is a phony review.

I am reading the reviews and feel that I could have written the exact same thing regarding our termite contract with Terminix. It is astonishing how Terminix is providing such poor service and getting away with it. We also "signed" a contract with Derrick **, sales rep for the company, who has turned out to be verbally abusive when I refuse to met with him when he turns up at the house multiple times unannounced, and I cannot meet with him (do I really need to explain what other things could possibly be going on at the moment he arrives unexpectedly? school, doctors, kids, work - where do I stop?).

I call the Terminix associate and told her I was canceling because I could not pay anymore. Well they still managed to pull from my checking account a few of three months 117.00 and without notifying. Now I'm short in my checking account after I called ahead of time to let them know not to take that money out. I'm very dissatisfied with them and will probably not recommend them.

I signed up for a quarterly pest control which include mostly ants because of a coupon I received from the mail from Teminix. I have been forewarned by a co-worker not to go through with it because she was very displeased on how they provided their services which happened to me also after I contracted their services. The initial treatment was already a disaster because the technician came in walking inside the house with his dirty shoes walking on my newly polished hardwood floor. He finally put on a shoe protector/lining after I stopped him to go up to the 2nd level of my house. The ants came back only after 3 days of the initial treatment so I called them back but they didn't make it back until after 2 weeks. They notified me via email that they will be coming for their quarterly services but I called them & told them to only come when we are home because the backyard is locked.

On numerous occasions I have requested and complained to Terminix to have the technician call when scheduled to come. I have gotten bills for services they claimed they did outside only. Someone is usually home when they are scheduled to come but they refuse to knock on the door to notify anyone. I am just suppose to take their word that services were done outside. I have told them countless times that I want services inside not outside. I always get a bill stating that they provided services outside. I have complained to them numerous times to no avail. I am currently in dispute now regarding a $93 bill for a service that they said occurred even though it was rescheduled online for another date. I keep getting annoying calls from Terminix even after I have spoken with countless representatives to resolve this matter. No technician was supposed to come on the day they claimed he came and now they want me to pay this bill. I refuse to pay this bill when this was not suppose to occur if it did. There is no way of knowing for sure since they did not bother to call or knock on the door. I am going to complain also to the Better Business Bureau.

On 12/22/14 I had a technician from TERMINIX come to my home for a pest control issue, earwigs, coming in from the cold. Upon his arrival I had several questions, first and foremost being the effect it may have on my dog. I was told the product would dry within 30 min. I questioned him on the crawl space under the house, he tapped his hands on his chest and said, "I don't go in crawl spaces." REALLY? I was told when I made the appointment that the crawl space was where they would start. Of course, that is the source!!! He also stated he would do only the first floor. Are you kidding? These critters are multiplying like rabbits. I only noticed them two weeks ago. He asked where I had seen them upstairs, I replied, "In the Master Bath." Well, that is the only place he sprayed with the "OIL-BASED" product! THAT DOES NOT DRY IN 30 MINUTES!!!! MY DOG!!!!!!!

Terminix took care of refund. Everything has been settled. Thank You Terminix and thanks to Nathen.

We had significant termite damage in 20134, near $20,000. Termini claimed that there was a conducive condition, which is now contested by an expert witness, in writing. A conducive condition nullifies the contract. They will not return calls about this error, and only give an email about referring the matter to the local Termini manager. That is silly, IMO, as this character is the root of the problem. Upon further investigating about those people, I hear from local building professionals that Termini is known for being derelict in their opinions, a summation that I find to be accurate. There is more, like the manager claiming that he did not call for adequate investigation in to a previous infestation (would not open an infested wall). The more that I learn about this business of termite protection, the more I believe that they are more than incompetent, but actually willfully negligent. I hate it that there are people like this in our community, people who in my opinion are malicious.

This people appeared at my home without any appointment (basic respect). There was nobody home, but still decided to provide the service "only outside", and left the full amount invoice under my door. What if my wife or me got home and see these strangers in my private property? Who guarantees that the service was really performed since I was not home? I still have the problem, now they are calling to collect. Also these people treats their client with disrespect, a lady called and yelled at me. Where is the basic respect with your clients? I would never recommend this company to anybody.

I had an appointment yesterday 12-15-14. They never showed up, not even the decency to call. After waiting 3 hours, I made a new appointment for today 12/16/14. No showed up. 3 1/2 hours, again. I had Terminix for many years but they only came out to inspect about 3 times. Only the last technician did a good job, checked every room, hit the walls, etc. I have thing to do, can't wait the whole day. I would like to get a refund because I have to get someone else. Also, I moved everything in middle of the rooms, which takes time, and is hard to do in the garage. Heavy stuff. I hope to hear from you.

I went with this company because their website claims they use steam, heat, and pesticides to eradicate bedbugs. Well I went from hardly any problem (maybe 1-2) to me being bitten constantly. First if all technician shows up with pesticides. Period. No shoe covers either--a big no-no. Rushed through job, literally like 3 minutes for large apartment. Claimed they found nothing. Can't find what you don't look for!! Claimed dressers were fine but dust in dressers undisturbed.. Only smell came from sofa. They failed to keep their follow up appointment and when they did show, it was so late in afternoon I could not get sprayed. Showed up two weeks later and merely asked if I've seen live bugs. Didn't even want to look!! Bedbug specialists??? I think NOT!

We received a renewal notice from Terminix. In the top right corner it says "please pay by 12/14/2014". However, the bill is for service period 3/1/2015 to 3/31/2016. When we called Terminix to clarify, they said they send these notices out several months early so people have time to save money to pay the bill. What utter bull! In that case, why does it say pay by 12/19/2014. Are Terminix in financial difficulties? People are likely to either pay early in ignorance (good for cash flow but deceitful collection) or will file this notice and forget about it in several months time (bad for cash flow). The result is deceitful or very poor management. Those responsible should be fired.

We have used them for a few years to exterminate a large property. They never call to confirm the appointment (like they tell us they are going to do) and show up unannounced. When they do show up they take less than a minute to spray the entire area and high tail it out of there without leaving a notice in the room that they were there. I recently called their service number and the guy answered the phone laughing hysterically. While on the phone he kept up a separate conversation with another rep who must have been sitting beside him. They told us they would come exterminate a room Monday morning and never showed up. So I called and they stated they had no appointment for us and the nearest one would be next week. I explained that this was for a very serious pest issue that needed to be handled immediately, that was why they scheduled it so soon. He said he would hand it to the scheduling people and they'd "See what they could do." They never even called me back. We have canceled our service with Terminix for a smaller company who actually enjoys their job.

When did our nation become a place where money is the ONLY thing that matters. Apparently the way to make a living is by downright deceiving customers and tricking them into working with their company. I write this review to warn anyone who needs a fumigation done for her/his house. THIS COMPANY IS NOT THE ONE FOR YOU. There are a myriad of others that will do the job great and follow standard procedure.

We had a problem from the people that previously lived in our house with bugs. Having kids, I needed it taken care of right away! The Terminix website said they would be there within 24 hours. I called and got everything set up. Their price was outrageous, but had to get it taken care of fast. I paid the down payment and about three days later someone called to set up an appointment. When they finally showed up an hour and a half late one technician was only there for about 35-45 minutes. The problem persisted about a week later and called them to come back again. After cancelling on us twice they finally made it two hours late. The tech was there for maybe 15 minutes and did something called a "spot treatment" with a can of stuff that looked like I could buy online.

Terminix corporate policies suck! Their contract for squirrel removal stated that if they damage my home in the process of their job, they were not liable. Then they wanted to do the process to keep the squirrels out without repairing the giant hole they chewed into my attic nor cleaning the evidence of their existence. I had to fight for each of these things to happen. The individuals did their best. Unfortunately, the individuals don't control the corporation. I later looked at a competitor's website where repair and cleanup are standard. Also, even when you use local numbers all of your calls are routed to Florida. The people in Florida are clueless. They have handled my pest control for years. Because of this situation, I have decided to move all of my business.

We rescheduled a treatment and told the serviceman we would be out of town and wanted to shop price. He came while we were not home, 5 days before the appointment. American Express reversed the charge but Terminix keeps calling us and says we owe for the service even though they charged more on my card than the bill said. We have spoken to them 6 times with no solution.

I never met a more horrible pest control company in my life. They took money out of my account when I refused their service again and the technician cancelled 3 times in one week. I took off work and I am very upset plus they lie about their service and do not tell you all the facts. And you then pay massive money for a service that was supposed to be done already. Like I said, they took money out of my account when I refused their service. They went ahead with it anyway

Our home had problems with fleas and mice during the summer. We contacted Terminix and signed a contract. They serviced us in July 2014 and according to the contract, they were to return in October, 2014. However, no one showed up in October, yet we received a bill. Their customer service rep stated that a tech staff did show up but no one was home. However, three adults were present in the home. No one called us, we didn't even sign a receipt like the last time, yet we were charged. So customer service is claiming the tech did exterior work. We don't have problems on the outside, it's the inside we're concerned about.

I experienced the following three: Terminix claims to complete a fumigation job with internal Terminix employees who have background checks. Truth: Terminix contracts outside fumigation companies. Representative pointed out a closure from a competitor bid and affirmed Terminix did not have this common practice. Terminix over bids their jobs. Truth: unethically cross bids and will match those competitors proposals by asking to see those bids. Terminix misrepresents a security feature implying that detectors/sensors are set to alert in case of a break in during fumigation. Truth: Absolutely no alert connection to any source: police, fumigation company nor Terminix. Our house was breached.

In response to my email requesting a refund, they informed me that the appointment was cancelled. The appointment that they missed. And they completely ignored the request for a refund.

This review is in response to the service I received on 4 November 2014. I called on 3 Nov 2014 making an appointment for the next day. The appointment window scheduled was 8-10 am. I called the company at 09:15 and the Customer Service Representative called the Technician to only receive his Voice Mail whom she said to have left a message for him to call me. NO call. I called for the second time at 09:50 and talked to another CS Rep whom also called the Technician to received his Voice Mail again. NO call. He offered an discount which was approved by his Manager and said the District Manager would give me a call. Never received that call. The Technician finally showed up at 11:40 saying he had me scheduled for 12-2. This kind of service I would not expect from a company that has been in business as long as Terminix! BAD BUSINESS PRACTICE. When I had scheduled to be off up to two hours turned into me having to take the entire day!!!!

Good morning, I have been a long time customer of Terminix and I have been well pleased until these last two months of October and November. Both month I was given a date and time that Terminix would be coming to my house and in October they never came until I call and they rescheduled and did a rush job on the inside for mice. The Technician stated that the office had overbooked. Then in November I was told November 1st between 12:00 and 2pm. Terminix Technician never showed up. Maybe it is time for me to find a new company. Please do not bill me for a Service that you have not completed.

We both have bites from something, all over our arms and legs. Round dime and nickel size red spots very itchy. Not ringworm. I've bought everything. Topicals... sprays... shampoo... Apple cider vinegar... Spent $20 in quarters washing everything... Went to the doctor twice... Been going on 2-3 weeks. I called Terminix. They came out... inspected... found absolutely NOTHING. Which is good. Because my boss laid me off till I find out what the problem is. My complaint is that the tech said he drove all the way to Glen Cove for nothing and wasted his time. How rude is that?

Terminix had an inspector come out to confirm if we had bats in our attic and after being here said, yes we did. So after putting down a down payment to deal with the issue of $406 they sent out some workers that informed us we didn't have any bats. So I request a refund which took a couple weeks of calling for Mark to finally have him call back and agree on refund. Then started getting calls a month later from their billing department saying I owed $406 or it's going to collections. So explained my situation and thought it was over. BUT kept receiving calls for another month going back and forth. Then got an email from Bailey ** telling me why they thought I owed - I emailed back several times explaining my side but haven't heard back - as of 2 days ago had my credit card company on 3 way explain that the money was refunded rightfully - I hope the harassment has stopped.

Made an appt, drove 3 hours to house, no one showed up. When I called to ask why, they said my appt was for the following week, unbeknownst to me. I canceled that one and made it for the following week, and informed the rep of the problems with scheduling. He said he was entering it all on my account. Then Terminix guy showed up on the canceled day. Called Customer Service, told them I don't understand what's going on. She wanted to reschedule the appt -- but they were there I said. She wanted to put note on guy's handheld device. I said "What would that do as I can't speak or email that guy. Problem is call center -- no one is local and no one communicates with one another". She hung up on me, as she didn't like that I was so upset. Well, imagine if she were forced to stay on the phone for the 6 hours it took me to drive back and forth to the house... Oh yeah, she might be upset, too. Do not use this company. Go local.

Called Terminix about 7 months ago. They promised, 'Call you tomorrow,' never got the call. Called again, same thing, no call. Went to office, 'We'll call you tomorrow.' No call. Back to the office, spoke to one of the service guys. He said office girl did not tell him. He called next Monday as promised, I was laid off from my job Friday before he called on Monday so could not afford service at that time. Found new job since, saved up money, now back to square one. They absolutely will not call after 2 attempts!

You pay for service and the service they render does not fix the problem. If the problem still exist and what they did does not work and you are given no refund then that amounts to legalized theft. Maybe I should start my own pest company and go squirt weak chemicals on ants and charge $1500 for it. The customer gets to keep their ants and I get to keep their $1500 payment and just tell them, "Too bad, take me to court if you don't like my service."

These people have no idea about insects at all! All they know about is bed bugs..that's it!! And their money back GUARANTEE is a scam!!! It does not exist!!! If you're not satisfied, they will come out and spray again..even if they don't know what they are spraying for!!..and send you a bill!! I suggest you call corporate!! That's what I had to do and they don't relate with the others because they were still calling me about the bill!! Unreal!!! They ignore everything you tell them you are seeing and DON'T call Orkin!! They are even worse..but they are just rude, mean and downright hateful! Even their corporate is!!!

A sales person came knocking on my door in June 2014 and sold me which I though a 1 time application of pest control. On the date of service the technician said that I had a year of service which was not the case (lost my trust in Terminix first time). So, clearly I was not given the right information by the sales guy. My sole reason for service was there were ants coming in house. As it was all wet the technician said he will come later to apply outside. But when I told him that I don't want the yearly contract, he said he will do it now only. I was surprised that the application would be fine which a minute earlier was a problem. I again lost trust on Terminix.

My husband discovered termites in a small window frame in our laundry room. We called Terminix out, for an estimate. A man name Ryan ** came out and fast talked my husband so quickly, and had him sign what I assume was an ipod, agreement. We gave him a down payment of $682.00. They said they would be out on one day to do the service. My husband asked to see the contract before they began the service. Ryan never brought it. They finally showed up the following day, and complete the service, again with no written contract for us to look over. It took Ryan another week and a half to bring out the contract so we could look it over. After seeing what the charges were, I was in total shock on certain things. They charged us $720 to put 4 pieces of wood in our window frame. The was the only damage the termites did, as we live in a brick house!!!! After contacting Ryan with my concerns, he said that was what my husband agreed on. I have spoke with a different manager, and asked for some sort of discount on the window frame and was told he could take off 10%. WHOOPY!!!

Terminix may get rid of your bugs, but they will also completely destroy your garden. If you value your garden, do not hire these tramper stamper killer of plants. It will cost hundreds of dollars to replace the destroyed plants, and hours & hours of labor. Terminix, you are terminated from us forever.

I have been a loyal Terminix customer for 10 years and have had the worst service ever these last 2 years. Not only have I taken multiple days off from work for appointments where the technician never showed up for inside treatments, they also service my neighbor's home but not mine - but charge me for the bill. I am told to reschedule and when I do, there is no service. They are very adept in harassing you for payment but not so in providing good service. The local agents are rude and unaccommodating. The ULTIMATE PROTECTION GUARANTEE doesn't exist. It's a sales gimmick for they will not provide the service NOR refund any monies paid. Since no manager has responded to numerous emails or phone calls, my next recourse is to take legal action which is so unnecessary.

Have had termite service contract for 10+ years. Have 5 termite swarms this year and they come out a squirted liquid in the wall. Some have swarmed twice. Sent Terminix letters threatening to expose their refusal to tent. They immediately sent their latest supervisor who guaranteed they would tent today Oct. 8, Wednesday 2014. I called several times to be assured they were coming. They never came after I waited from 7:00 AM to 7 PM.

I have some roaches in my house. I called Terminix and I make sure I told the guy I want one time service for 191$ after if there is no result I will call back but no he signed me up for full service. After I paid the 191$ I thought I was done because I asked for one time service. Later I check my account Terminix took another 109$ and I called them and that's when they are telling me they signed me up for full service. Every 3 months they will come and they will charge me an additional 109$ and I told them, "No I don't want it. Please give me my refund back." Until now no one called and still no refund. I need my refund back or I will file a lawsuit because I didn't ask for additional service and I shouldn't get charge for it.

I had Terminix come out Friday, Sept 26th. to our apartment for a bed bug extermination, and the service and been outright terrible. It started on Friday, the day of our appointment. It was scheduled between 1 pm and 3 pm. The exterminator didn't arrive until 4:15 pm, a full hour and 15 minutes AFTER the two-hour time slot we were told. I also did not know they were late until I called Terminix support at about 3:30 pm that day. I also had not known our apartment had actually been treated until I mentioned it to our apartment staff at 5:30 pm! Nobody called to tell me they were late, and nobody called to say it was done.

We called Terminix because we have some type of bug problem in our basement. They scheduled us an appointment between 5pm-7pm. No Show! No Call! How do these people stay in business???

Terminix guy punched a hole in our screen door. Told us what he did, then panicked and left before finishing job that day. We called Terminix to report damage. Told us to have it repaired, then submit the bill for reimbursement. We did that. Couple of million phone calls/promises later, we still don't have any hope of a reimbursement. To add insult to injury, they demand payment for the day the rep put a hole in our screen and left before finishing the job. Even more insult? Now we get emails asking us to return as customers!