Terminix Reviews

It would be nice if management would return phones. It is very frustrating to have to call multiple times to get help or information. Terminix use to be a lot better but in the last several months their customer service had declined greatly.

Our most recent experience with Terminix was the same as always, it was good. Our technician is wonderful. He's been serving us for many years and he's very good, very professional and a very nice person. We don't have any problems with pest activity since their last service. If we do, they are called immediately.

Terminix sent a bill for services not provided. I contacted them on several occasions requesting a date of service and copy of signature for service. No one could provide either. The local manager called and spoke with my son and agreed that no service had been provided due to lack of access (locked gates). I assumed this had been resolved at this point. Now, this bill for $85.60 has shown up on my credit report! I will be contacting an attorney about this. I will not be forced to pay for a service not provided.

Terminix is a good company and they take care of me. We have scorpions around here at certain times of the year so I call them when I see a bug and they come out and don’t charge me. They are all nice and they’re good with their service. I didn't have to follow them around as much as I used to with the other companies that I had before.

Terminix can be counted on for trustworthy service.

Everything's been good with Terminix such as their scheduling and service. I'm very satisfied.

The tech from Terminix was wonderful. He knows what to do and asks questions if we have any other problems and pest activity since the service has been going down little by little. As far as I heard, everything has been cleaned so far. It's been a great experience.

I've had Terminix for 5 years now and the experience with them has always been good. They came over a couple of weeks ago and the scheduling was done automatically for me. They do a few things for me against the mosquito. Their service is something that works so I stay with them.

My experience with the Terminix people has always been good. I would recommend them.

Everything was resolved and I'm very happy!

I contacted Terminix for our new home, and scheduling for their service went fine. And, the technician they sent was professional, knowledgeable and courteous. So although we haven't moved in yet, hopefully, there are not any critters running around our new home.

The experience with Terminix has been good. I've always tried to have my house sprayed at least once a month, and scheduling for the service is not that difficult at all. In addition, I really like the way one of their guys spray our back and front yards. He even sprays on the webs at the top. I cannot complain and I'm very happy with him.

Terminix comes every three months and calls and tells us when they're coming, which is really helpful as we don't have to think about it. Our serviceman, Gary, is absolutely wonderful. I haven't seen any pest activity since the service. They're very good.

Service is great. Have recommended to others.

The guy Terminix sent to me was okay. He came on time and it's good that he waited to let me know what are the points to have more work on. It's been many years since Terminix serviced my home and I have had no problems. All in all, Terminix has been good.

One time we had quite a bit of trouble with ants so my wife called Terminix to schedule service and she didn't have any problems. The man came, sprayed around, and didn't find much to kill off but he did his job. They seemed to have finally solved the problem - it was generally a good job.

I had Terminix come out and do a little insect extermination and they did a really good job. I had no problems scheduling the service. That was easy to do and they were there right away.

Everything went well with Terminix. Scheduling for their service wasn't difficult at all, as a matter of fact, it was kind of surprising that I was able to get someone out the next day, that was great. They sent a fantastic tech to my house. He was really nice, considerate, and professional. Overall, everything went smooth, I don't have any complaints. I would recommend Terminix. I'm totally satisfied, and I will be using their services again.

The new manager has come by to inspect our property and had immediately said that he would have our policy, that was previously canceled, reinstated. The local Terminix office said the policy was canceled due to non-payment. I told him that the policy was not paid because we were still waiting for someone to do the annual inspection.

I've dealt with a pest problem for years. I transferred my Terminix service from Hawaii to Texas to Virginia. The representatives are friendly and flexible with what my timing issues were. My biggest concern is that they just send an automated voice message letting me know a day or two in advance that they're coming out, which I really don't like. I have to go through a big phone tree to get to somebody and it's pretty inconvenient. So sometimes I have to cancel the service or reschedule because it's such a short notice.

I paid Terminix with what I owed on the pest control three weeks ago and it has been fine. I had no trouble scheduling for their service and their technicians were all nice and knew what they were doing. Overall, I'm satisfied with my experience with Terminix and I'd recommend them to a friend.

When I call, Terminix stay right through the end. Over a week ago, Elvis was the one that came out. He was real good. He answered the questions we had on anything, everything. Then the pest activity in our home has gotten a lot better. I will recommend them to a friend.

I have a one year contract with Terminix. My house was full of wasps. After waiting for 4 days for someone to come out, the problem was still not resolved 2 days after treatment. Now I have to wait another 6 days for someone to come out and respray. Customer service was horrible. Not a single person I talk to cared in the least about the problem. In fact one woman was just downright rude. I was told numerous times branch manager would contact me to schedule an earlier appointment and he never did. In the meantime I've been stung by a wasp and I'm praying that my 8 year old daughter will not be because I don't know how she will react. If you want fast response to an emergency situation, Terminix is not your company!

We had a good experience with Terminix and since our service, we haven't had much pest activity in our home.

We're very happy with Terminix. We had ants, called them and he came the next day. It was easy to schedule the service. I don't know the name of the representative I talked to but he's always the same guy and he's very, very nice, and good. I tell him what I need and he does it. We don't have any ants in the house now because he sprays really good outside. But the price went up an awful lot for one month and that's our only complaint.

Terminix did some spraying and I'm considering doing some insulation and termite treatment. The scheduling process was fine. I pay, they call and tell when they're coming or I can go by there if I need extra service, and they're always telling me exactly when they'd be there. I'm comfortable with them. They've been doing it for a while. I tell Bernard, the guy that they send, if we have any special places that might need special attention and he goes after that every time. If you have a lot of dry weather you might have some extra activity trying to come in or seasonal type stuff and if I see that I go by there and they may do an extra or tighten up my program a little bit.

Scheduling my service with Terminix was terrible. I called and they had set me up on a time, and I waited for the person to show up. I called them back, and they rescheduled me for that evening. Somebody else was supposed to come out, and they made it look like they couldn’t find my name. Then, the young man called back and scheduled for the next day, and I told him I’m scheduling the stuff on my days off so I could be there. They finally got me, and I went on ahead and signed up because I knew the young man that came out since I used to work with him years ago. I don't know when they came out and done whatever they're supposed to do, but they said they did. However, I really thought of trying to find somebody else, and it was a bad experience with the company.

Scheduling a service has been fine. Terminix had someone come out and pick up a mouse trap that had been left here because the other technician was supposed to pick it up and they never did. Someone else came out and picked it up. He was a really nice guy and seemed to know what he was doing. I would like to stick with the same person. I really liked him.

Please please please whoever reads this do not use Terminix. First we paid almost a grand for a small two bedroom house to get rid of the bed bug problem. A day after they sprayed there was a bed bug on me I found and put in a bottle to show the guy but the guy said "No. It takes a couple days for them to die so you will see them still." After the month warranty was up they didn't care. They collected their money. It seriously would be cheaper just to get rid of the furniture. Here we are now already paid a grand and still are in the same position we were at before. Terminix is a horrible company. Don't use them!!!

I've always had good experience with Terminix and I like Bob, the man that comes out here, because he knows the job. I appreciate that he tells what he's going to do and he does it. And I don't have to worry about scheduling for their services, they do it for me. I have a contract with them and they come out every three months to do the work. And since having Terminix, I haven't had any pest activity. But if I do, I'll tell Bob and he'd take care of it.

Just got a new contract with Terminix a couple of weeks back and scheduling with them has been an easy process. The technician that they sent was very friendly and attentive and did everything he was supposed to do. I haven't had a problem since the service, and I was very satisfied.

I have went in person to request Terminix to cancel my order, and they continually refuse to terminate my request. Not pleased with this company and their finance company keeps giving me the run-around to cancel doing business with this companies. I am not satisfied at all. I might add I only requested Bedbug treatment and cancelled it also. l signed an iPad which l did not see the fine print on the iPad with no clear understanding about accepting a Terminix contract. I would have appreciated if this company cancels that contract and stop sending me E-mails like everything is okay. This E-mail was sent by Victor **. l have told him in person l am not satisfied with his company and still he sends me an E-mail like l am still his customer and he is trying to collect me through his finance co. $1,000.00 from when l do not want their business.

We had the interior and the exterior done and checked. The technician Terminix sent did an excellent job. He answered all of our questions and was very knowledgeable. He completed everything else we asked him, he did great. Another thing I was happy about was when I called in because the price was getting up there. We were going to probably terminate the Terminex service, but I appreciated them giving a discount. Overall, I recommend them.

It's been a few weeks since the guy from Terminix came to our home and did the quarterly insect treatment spray. He was very mannerly, professional, respectful and efficient. He was timely too and I appreciate that. They also seem to always give a call before they're on the way. I haven't had much pest activity at all after the service.

I’ve had a good experience with Terminix. They made two service calls and everything is all right. I’ve got a good technician and I’m pleased with the result. They do a better job than the company I had before. I’d recommend them.

Terminix sent a nice little man who asked me what I wanted done. He told me what he found but I couldn't have him in the house to spray because my husband is ill. Everything was fine and I only saw two spiders after the visit. I would recommend them.

I've been having roaches in my kitchen. This fellow from Terminix that come by here by three chance and I'm still seeing them little roaches. They aint bad as they were, but they're in here and he aint getting them out. I've been with Terminix for a long time, but I dont know what the problem is. I turn my light on 10:30, 11:30 at night just to see if any coming out there and I got to see some. I have a pine tree in my backyard. I count about three mice back there and but the reason for getting Terminix in the first place is to keep them things out of my house. Now, that is perfect. They tried to take over my house at one time, but since I've been using Terminix I aint saw none this year and for that they did real good and I aint got no mice coming in the house no more. But I still see them out there in my garage, but they've done a good job other than roaches.

Terminix was excellent as always. The representative was on time and called before he came in and took care of all the needs that I addressed with him. He was fantastic. Scheduling a service was easy. They contacted me and let me know when they would be in the area and we set up a time that would be convenient for both of us. The representatives were very courteous and very professional. We've had no pest activity in our home. We hadn't before. He took care of mostly outdoor problems we were having. It's easy going, no hassle at all with it.

The man from Terminix came and sprayed around outside of my house. He was very nice. He comes every three months at scheduled times, and we’ve been using those services for 10 years now. We’re satisfied, and I’d definitely recommend them.

My experience with Terminix was great. Scheduling for their service was easy, and I like the technicians they sent because they were very good. The pest activity in my home has gotten a lot better since the service.

I am very happy with Terminix. They've taken care of me for 20+ years and I would recommend them. Their representatives that come out to the house have always been very responsive, nice, and friendly. They have been able to take care of the needs that we've had.

I've been using Terminix for about 10-15 years. I can't say that it was any different than any other time that I've used them. I liked John, the man that did it before, but he quit the company. It's a new man, but he seems to do a good job. I have had a few flies and a few bark beetles, but I haven't had any for a long time because they've been coming periodically and taking care of it. So I don't have a lot of pests.

My bugman from Terminix was very polite and did everything that I asked him to. I haven’t had any unanswered questions, and the company is great. I like having the same person come all the time. It matters to me, and if they start sending me a different person every time, I’d quit. However I need to call and get him to come back out as I haven't seen him in a while.

The team were always polite and kind, and they do what they need to do. Although we weren't here when the Terminix guy came, he had done the whole yard as he always does. We've had nothing but perfect service from Terminix.

I've had great experiences with Terminix. I've had no problems with pests but whenever I see a little of them, I'd call Terminix and they'd come out and get rid of them. When I call to schedule an appointment, they'd be prompt in coming out when they said they would and do what they said they're going to do.

It was very easy to schedule for a service call with Terminix. Also the technician they send, a very personable young man, was super, as always. He tells me what he's going to do and if I have any concerns, he goes with me to the spot, checks it out, and explains it to me. He then either sprays the area or tells me what I can do about it. It has improved so much since availing of Terminix' services. Every once in a while we'd get an ant, but as long as we keep up the service, the spiders are non-existent.

The crew never showed up to tent my house then made up a "my dog ate the homework" story and tried to blame me for their mistake. Nobody ever called me to say they were not coming and never called me after I called the Call Center three times. The manager finally called me and we had a shouting match. I went a week with all my food bagged up, no gas for three days and loss of wages. The "manager" has no integrity and I will NEVER call them again!

I had seen an advertisement on TV so I said "let me give Terminix a call". I don't have any problems getting a guy to do the job. The guy sprayed the inside of the house and a little bit on the outside too. He put down what they call rat traps, but they're not doing any good. He didn't spray for spiders as well, so I didn't think that I got the service that I saw was advertised. Nevertheless, I'm still recommending them. After all, the guy might have had a bad day then, and we can still correct things the next time he comes.

It's been a couple of months since Terminix came out and sprayed inside and out. I spoke with the technician for just a short period of time but it went really well. The pest activity in the house hasn't been too bad since then. I would recommend Terminix.

Ongoing pest-control problem. Technician refuses to call prior to showing up, even after repeated requests from us to do so and acknowledging will do so. Repeatedly comes unprepared. Have had to use my home equipment when doesn't bring necessary ladders. Tech has missed several appointments -- some on weekends, and absolutely no callback advising will miss or later why missed. Have made 6+ complaint calls over past couple of months. Get transferred to "Branch Liaison" after lengthy hold each time. They're never able to reach anyone at the branch (during normal business hours). I'm told each time liaison has emailed and left voicemail for branch managers. I've never received a callback. Last complaint was told a regional manager was also made aware. Still no callback. Left messages on corporate site and no callback. Finally cancelled account and requested refund per their 100% Guarantee. No callback.

My most recent experience with Terminix was good. When we schedule, their response is very timely. The technician came and did the spray in and outside the house and took care of whatever we asked him to look at. He's very personable, respectful and professional. He comes in to render a service and shows concern for satisfying the customer. And, the pest activity at home has been taken care of.

I like Terminix. The technician did a very good job last Saturday and I did enjoy him personality-wise. He'll be back on the 21st of November - that would be for the quarterly service. I've had good service from them.

Terminix's service guy, George services our yard and house and he's fantastic with all the information that he knows. He's professional, courteous and scheduling has been very easy with him. Whenever I have any questions, he's like "Feel free to call." When he doesn't know about something, he'd find out. We've had some months that I didn't know anything about the pests so he came out, inspected our lot, and told us what we would need to do to take care of them. Then I contacted him one day when he had a meeting and he said, "I'll definitely get out there on Thursday." And he did. I was not at home but the issue was on the outside of the house and he took care it. He's very prompt.

Terminix has done a great service to me. They came out and checked the 26 stations I have outside surrounding my house. They're very nice and didn't mess up. They've let me know when they'll come and gave me the receipt when they leave. The one that comes in the house is wonderful. I know him as a friend and I trust him with my house key. He locks the door and puts the key back or he locks the door and leaves the key inside, whichever I tell him to do.

Terminix is very responsive and has always taken care of any of my home needs.

I don’t like spiders, so I told the guy from Terminix who came in here what I needed, inside and outside and some ant beds. He killed them, and it’s good. I also reschedule from the main office because I only got certain times that he can get in since I’m here, usually from 9-12, and the company has been really good to me about scheduling it, which I appreciate because if they didn’t, then I couldn’t get my service done, and drop my policy which I don’t want. I’d recommend them.

When I see any pests in my home, I'd call Larry from Terminix and he’d come extra times if needed. I’ve had him for a long time and he always does a good job, inside and out. He'd call and notify me that he was in town and would tell him that I’d be at home the rest of the day or when I had been gone he would come by. If I have some food out he doesn’t spray right away so I’m well pleased with him. Even though their price kept going up, I hadn’t noticed any bugs lately so I've been real satisfied with Terminix.

I've had a good experience with Terminix especially with their scheduling. Their representatives and technicians are friendly. I'd recommend them to a friend.

The service trip by Terminix was fine, then I got the bill and paid it. The guy they sent was polite and nice and he came when I expected him. I have not seen any bugs after that.

I have used Terminix for about 5 years now. For the first few years we had no problems with them. The guy who treated our property was very nice and helpful. We did always need to call before the 90 days was up but he would come treat the yard and the problem would be resolved. That changed a couple of years ago. We started having to constantly call for extra treatments and would find pests only days after a treatment. It just didn't seem to be working as well. The employee who treated my yard for years always put some type of pellets or something in my lawn that would help kill bugs when we watered the lawn. No one does that anymore and we always have problems with ants etc. in the grass.

When I called Terminix to schedule the service, it took them three days to get here but that was fine. The gentleman and the supervisor who came were all very nice and pleasant. They explained everything to me in English so I could understand it. They put paste all over the house, sprayed outside and did the inspection. This last week the technician came back because we had little roaches. So, he completely sprayed the house and I'm quite satisfied with it. I'm still seeing roaches but they're mostly belly out now. Overall, my experience with Terminix was very good.

I called Terminix for an issue in my mother's home and we had a very professional experience. I would recommend the gentleman who came out here to do the service. He was good-natured, very motivated, kind and he was very thorough with us. He showed us everything that he was doing, explained to us what he was doing inside and out. He was very friendly, very personable and very trustworthy. My mother and I were both very satisfied with him. After they did the job, it's been pretty good.

On SEPT 10th, Terminix was to tent my home, deck, garage and studio between 3-5PM. They finally showed up at 8PM only after I called and asked for a status. I gave specific instructions to lock all doors and driveway gate when done because a neighbor was burglarized the same day (they were having their tent removed as ours was going up). The crew left my driveway gate entirely open, did NOT lock the front door, garage, or studio door. I called our local police department and asked if a patrol unit can circle the area. The police kindly obliged and luckily, our home was not burglarized.

Terminix came and sprayed the exterior of the house while we were out of town recently. It's scheduled every 3 months and they're very efficient. I like the technician very much. There's minimal pest activity since the service so we're very pleased.

Terminix was great. I called, they set up an appointment immediately, and everything worked out perfect. The guy who came sprayed outside and did a thorough job. It was very effective.

Terminix is very good especially the guy that comes out to my house who does my work. He's very kind and friendly and I'm very pleased with the service. He's always right on time. He calls me ahead of time and lets me know what's happening so I'm always in the loop. One time, I ran into him outside of my employer's house and it was very nice of him to give me some traps so I could prove that we got a lot of cockroaches.

Terminix signed me up for a quarterly service without my knowledge. Terminix claims I signed on some paper (haven't got the copy from them yet). Even if I did, then they got it by lying to me about subscription since I wanted and asked for one time service only. After the horrible pest control service, Terminix provided back in July and paying them $99. I had to go to Costco, bought chemicals and did the job myself. Now I got another invoice bill from Terminix for $99 claiming they provided exterior pest control service on September 30. None of my household saw the technician. No one can get into my backyard without our knowledge since it is locked. There was not any note on my door to indicate service was provided. No one called us, and we learned about so called service and subscription only when we got the new $99 invoice.

I haven't been around during the last two times that Terminix came over. When the guy from Terminix first got here, I jumped around with him. He's all right. As far as doing work, he has done a pretty good job. I've been seeing quite a few of roaches coming back up in the house now. They come out of these big old Pecan trees around my house. They were supposed to come last weekend but their truck broke down. When I schedule a service, they usually call me and tell me they're going to come and what time they're coming. I like them calling ahead of time.

Years ago, I had a problem with spiders, but everything's under control now. I had no problem scheduling the service with the rep and the technician we had was the best in the world. I have no complaints with Terminix.

The Terminix person who came was a very nice gentleman. He did what I ask him and did a good job. There's been no pest activity in my home since then.

We signed our paperwork electronically in August after our inspection in July. We had emailed our salesperson's Terminix email account multiple times with no answer. Finally he touched base with us after we called the main Terminix number. He said that his work email wasn't working and asked that we use his personal gmail account.

We have a year contract with Terminix, so they come out every three months and do their job. It's a lot easier for me. A month ago, they sprayed our house and since the treatment, the pest activity in our house has decreased. We didn't really have a lot to begin with since it's a fairly new house. But it's nice seeing the bugs dead as opposed to walking around. We haven't had any problems and I'm sure we'll renew our contract for another year.

I got recommended from a friend that was having service and have been a Terminix customer for several years. They had arranged a schedule but I forgot about it and went out. He came back the next week and did a good job. He's a real nice man. And I don't have any bugs.

We had a good experience with Terminix. I've had a positive experience with their technician and had no complaints. I would recommend them.

He just came & did a exterior service & application... Too early to tell how good it will be... should be good. You ask for account #, I have 3 different set of numbers to choose from (master agreement, customer number, sales agreement). NOT ONE SAYS ACCOUNT NUMBER. Please respond with my account number.

Since the service, the pest activity in our home is all done, except for the crawl space underneath the house. The guy who came out here was totally professional and knowledgeable. He couldn't get down on his hands and knees because he had his knee out of place. He says that Terminix will get back with me. They rescheduled for under the house but the whole inside was done and that was great. I'd recommend them.

Terminix has been good. I talked to the technician that came to our house for a little while and he asked me if I needed anything done and he did it. Everything's fine after that. I would recommend them to anybody.

Terminix does a good job for my house and my mom's. They call or send us email for the service schedule which is easy to change as well. The technician sometimes calls the night before they come for service, which is really good. I've been pleased with their people on the phone and with the technician that comes out. The wasps have been really bad and Terminix people come back any time we needed them to.

Terminix does periodic treatments for us. Scheduling service with them was great and we had no problems with that. Furthermore, we deal with their technician named Jason all the time and he is very nice, courteous and efficient in getting the work done.

Over the last few years I've had several different people from Terminix, and they've always identified themselves when they come, and did a good job. They have been very nice and obliging, and the pest situation is well-controlled. I'm satisfied with Terminix and my experience has been very nice.

I've had good service with Terminix. They always schedule the appointments - they call me and let me know what day and the time frame they're gonna arrive at. Since the service, I don't have any pests. I'd recommend them to someone else.

The Terminix technician who came to our home always worked fast and complete. I'd recommend them.

I'm going to stay a long-time customer. Good work. Price is right. Your guys have always bent over backwards to help or solve a particular problem of which there have been few.

My Terminix experience is good. I called them to set up a time that was convenient for me and they were able to work with me on that. The technicians showed up at the door, "pesticided" the outside, and left me a receipt. The treatment, however, wasn't too effective. Right next to my house, I've got a lot of pests out there and wound up with some bunch of ants, so they need to come back out. I will give them a call but we got a lot of rains scheduled, so I'm going to wait until the rains stop.

I called Terminix because I had bedbugs. The first guy that they sent didn't do anything. He came in to shine the light, spray a little, and then he was gone. But the bedbugs wouldn't go away. So I called and complained. They sent a new guy and did a good job. He came in and found it the first thing. After he sprayed, I haven't seen the pests anymore. It's good now.

I have a lovely experience with Terminix. Their guy is extremely helpful and does a good job whenever I see him out in the neighborhood. If I got an issue, I tell him and he'd be right on over and does it.

I haven't seen any pests since Terminix did their service in my home. They were very professional and the technician they sent was very friendly and efficient.

I'm rarely at home when Terminix comes, but I know that in the yard and around the outside of the house there's not any more spiders, or anything else that I can see, like there used to be.

The technicians have always been nice. Whenever I ask them, they'll want to know what I want to have done. I tell them, and it's done. Overall, I'm real pleased with Terminix.

We have been a Terminix customer for 20 years & up to today we're satisfied. Today, there was a mouse in the house & I called the 800 number. Since a family member is terrified of mice, I asked for immediate service. I told 2 Terminix representatives that the family member was terrified by the mouse. I also told the 2 representatives that Terminix stated in their written policy that their services were on a 24/7 basis. The response was that there is no service on Sundays. Everything within Terminix is closed, except for the Terminix representatives that answer toll free number, but have no authority to do anything but tell you that Terminix is closed. Terminix must remove all statements that they offer 24/7 service. To put it in simple terms, this is a misrepresentation...

This was your request but your serviceman did a good, complete service.

I'm very well pleased with Terminix. I’ve been with them for several years and don't have any trouble with them at all. They're always very nice, and they call me and let me know when they’re coming. The technician came in the last time and sprayed all around the house to get rid of some little water bugs. We're happy with him. The water bugs are hard to get rid of. But the next morning I found some trying to get out at the back door and the side door. They were trying to get out of here, so I’m fine with that.

Donald from Terminix was great. I had him back to spray the house to fade out the roaches and I have not seen any since then. I've had excellent experience with everything about Terminix as well. I appreciate you all very much. They've treated me well in the year and a half that I've been with them. When I call in about stuff, they get on it promptly and a technician comes up. I have recommended Terminix to several people.

With Terminix, it's been very good. I'd highly recommend them. Whenever I have something that I need a little extra, I just tell the agent and he does whatever’s needed. He’s always polite, nice and does his best to correct whatever problems we have. We have a problem with pack rats and he’s been doing very well trying to control that. I’m happy with him.

Two services were schedule since June. First time no one came and was not informed. Next time our service was cancelled on the morning of.

I had a fantastic experience with Terminix. I had no problems when I scheduled a service. It's been excellent too after that. I'd recommend them.

We had Terminix spray our house last month. Scheduling it was no problem and the technician they sent was knowledgeable and courteous. Since the treatment, I don't see any problem. They're good and I'm satisfied with them.

From scheduling my service to the interaction I had with Jeff the technician, I had a good experience overall with Terminix. I'm very satisfied with them and I'll recommend them!

Terminix has always been wonderful. We have home service three or four times a year and scheduling it has been a positive experience. I don’t like spiders, and I don't see any. I recommend Terminix.

Your representative is always punctual, courteous and attentive to the customers. Before each service call I am notified of the scheduled call and contacted when the representative arrive at our residence. I do however need to have the rep spray inside on his next visit.

If I've got a problem, I can't call Terminix's home office. I call their home office and I get Timbuktu. I absolutely did not like that because they don't know what this area's like. They don't know how far we are from their home office or anything else. I absolutely can't stand it.

I had thought I was really satisfied with Terminix. When I came back from the beauty shop last week, there was another one of those great big spiders here. I have called them about three times and told them that I have found some spiders in the house, and this was another one of those huge spiders that I originally had contacted them about. The last time I called them about the spiders, I paid $95 for the sticky boxes that they left here. I have given up, and I don’t know how to go about it. I’m not paying them anymore but I’d still have my bugs. I’m very dissatisfied as long as I keep seeing these spiders inside and outside the house. It’s scary. My son-in-law thinks these spiders are coming from underneath the house.

We really like Terminix. We had a problem with ants and an exterminator came out, he went in the truck, got some stuff and took care of those ants. He was professional and knowledgeable. There is no pest activity in our home since their service. We don't have any problem at all with them. We really like them.

Terminix never lets us down. We've been dealing with them for 10 years now in our house and in the one before it, and it has always been a good experience. If we see anything, like ants, they come back right away and take care of the problem. Services are automatically scheduled and when I look at the online billing, they automatically show me the next time they'll be out, which will be on the 20th of December.

Many people will write reviews when dissatisfied but not as many with compliments. So I just wanted to write a compliment for Terminix and their Holland, Michigan area representative. What I experienced was a rep that was professional, knowledgeable, thorough and efficient. I will call him “J” and he was polite, helpful and solved my problem. So I would recommend Terminix if you are in this area. Thanks J.

I scheduled a service and it was wonderful. I will recommend them to a friend.

Our most recent service with Terminix was about three weeks ago. Scheduling went well and the technician they sent was courteous, friendly and knowledgeable about the product. Since their last visit, it's all been very good.

My recent claim with Terminix was for roaches. I don't see as many as I used to but I still haven't gotten rid of all of them. The service has been good so far and I would recommend them to a friend.

Since Terminix left, our ant problem reoccured. I thought that I would not need to call them back because the problem was going to be solved after they came and did what they needed to do. But the ants came back, probably because of the rain. But overall, we had a great experience with them.

We use Terminix for both our houses, and we have no complaints at all. This whole time, they have been doing great. We love them. We're satisfied with them for various reasons. They always call us before they show up. They're always on time. They're clean and neat. They do a wonderful job, and if they missed something, we'd call them and they could come back. We have absolutely no problems with them.

The guys from Terminix have been very helpful, cordial and nice. When we scheduled service, they have always been prompt and they came when we've needed them to come. The technician they sent was great too. He listened to what we had to say and he treated the places we needed him to. There has hardly been any pest activity since we told Terminix what we needed.

They call me when they're coming and they were friendly. They were helpful, sprayed under the sink and wherever we needed to spray inside they do it. We've not had any trouble anymore since then. They do their job well and I'd recommend Terminix.

We recently had Terminix come and do our yard and house. Scheduling was fine. We called them and the guy they sent was very good. After the service, we have lesser pests now, so it was a fine experience overall.

Our service provider is always courteous and thoughtful. He is responsive to our needs and prompt to respond to special requests. We are extremely pleased with the service Terminix has provided.

My most recent experience with Terminix is wonderful. Scheduling the service was very easy. There's no pest activity in our home since service has been provided. I will recommend them to friends.

Scheduling a service with Terminix was easy and the man they sent over was very nice and he did his job. Since he left, we've seen a couple more pests and Terminix called and said they were gonna come back out. They should be here on Saturday, but they never showed up. But we still had a good experience with them.

My experience with Terminix has been good. I called them and a guy came out to do all the rooms like I asked him to. And I'm really pleased because I'm finally getting rid of my roaches. When my ex-husband had left trash bags in the back room without lids, with food on the floor, this place was overrun and I didn’t know what I was going to do. But it's way better now after I got Terminix out here. They really did a good job.

We were selling our home and it was in escrow. We required an escrow clearance, so I called Terminix. I have had a home termite warranty with them for the five years I have owned the home. The inspector came out on June 16th and inspected my home. He found an area on a patio cover beam where he suspected live termites were inside. He poked it with his pen and the wood caved in and he reported to my wife that there were live termites and that it would have to be reinspected.

I have a regular service with Bernard from Terminix. He comes whenever I call him and he does what I ask him to do. He did an excellent job in the most recent one. I've had two monstrous roaches and they're dead now, but I would like for the roaches not to come in. In general, Terminix responds very quickly to what I ask them to do, but the scheduling of service was difficult. I have asked for a Wednesday morning service call, between 8 am and 1 pm, and I was getting that constantly. Then all of a sudden, I started not being able to get it. They told me they were not available. I've gotten that same schedule back, but I've had a headache with the change.

Seems like the mice problem has been taken care of by the little black boxes. Still have to wait for awhile to be sure.

When the guy from Terminix came, he didn't bother anybody. He came to the yard and went around the house. He sprayed everything around and outside. Then he left me a piece of paper on the door and that was it. Terminix is really good. I don't have any problems with them and my home is clean of bugs. I would absolutely recommend them. On the whole, my experience with them has been fantastically great.

4/26, I noticed what to be one of my worst nightmares - a bed bug scurrying across a bed in my home. After calling a few pest control companies the very next morning, Terminix was the one that could come out the soonest to assess the situation and advise us of our options. In a panic, we signed an agreement totaling $850 to treat our home for bed bugs. He Quoted us $550 for the infested master bedroom and $300 for 2 non-infested bedrooms. The salesman by the name of Greg ** gave us his thorough explanation of how to prepare for the treatment, and we did as such the night before our Rapid Freeze treatment that took place the next day. The morning of 4/28 the technician named Victor showed up to my house door 5 hours LATE! He came in started looking at where the infestation was in the master bedroom, then he went down to his van.

Recently, Terminix sent a nice gentleman who was efficient at his job. We told him where the problem was and he took care of it. I haven't had it sprayed as good as I should because I'm on a budget and I haven't been able to have them come back out too when they should have since I can't pay for it right now. But I have a contract with them, so we're working together on that. Overall, it's been a beautiful experience with Terminix. They've been good people and it has all gone very well. They've sent people who are well educated on how to get rid of the pests. They knew what they were doing and were very efficient. The scheduling of service was very easy too.

I had a good experience with Terminix. There was no problem scheduling our service. I called and let them know what the problem was, and they're right out there. The lady technician they sent was awesome. She's very thorough, nice, well-mannered, committed to her job and very good at what she does, she didn't miss anything. I haven't had any problems with pest activity since the service and I've already recommended them to a couple of people.

Terminix service is always good, they're always prompt. They usually call me and tell me when they're coming. In the last service, he came to the door, he asked me do I need any service inside the house and I told him, no, I just wanted him to take care of the perimeter of the backyard and I wanted him to medicate, I guess that's not a good word, but I wanted him to look for ants and service any ants and stuff and it's always good. I will recommend them to a friend. Overall, they're prompt, knowledgeable and effective.

I’ve had Terminix all my life and my experience with them has been a good. They see the pests and they get them. I like Terminix very much and I would recommend them.

Terminix's technician, their service, everything has been pretty good. They do a good job when they come to spray. I would recommend them.

Be aware: I feel like I've been scammed since day 1. First, I went against my better judgment when I chose to ignore some negative feedback from other Terminix consumers online (big mistake!!!). The initial scheduling was a nightmare, no call backs, to promise to call back and then a technician showing up at my door unannounced the day before my wedding. Desperate to rid my home of these pesty bedbugs after the honeymoon, we gave Terminix a try attributing the previous scheduling horror to holiday craziness (we initially contacted them around July 4th holiday).

The service didn't work and then when you call back to discuss your dissatisfaction they tell you that you have a year contract and still have to pay. I was promised return phone calls that never happened and the manager definitely showed that a contract was worth losing future clients and leaving a current customer with the notion that good customer service is not their priority.

After discovering a small amount of bed bug activity in one of our kids bedrooms we did research and decided to call Terminix. They quickly sent out a Senior Field Inspector who confirmed that's what they were, and then sold us a written contract that described the very thorough treatment that included disassembling the frames and RapidFreezing them to kill all the bugs. We had our initial treatment Sept 16 and continued to have live activity every day after. They were notified of this and came to retreat 10 days later. We showed the technician all the bugs where we had dated and labeled what we had found so he retreated and left. We still noticed activity in the one bed after so he came back the following week to retreat and found adult live bugs while he was there.

I have had Terminix for over 10 years for termite protection and early on also used them for an insect issue with good results. I received notice of the annual inspection scheduled for today and went ahead and rearranged my schedule to ensure that they would get to the inside of the house because there's an area in the basement that I wanted looked at. Shortly before the 2 hour window was up I called to get a sense of where the tech was, very polite service agent passes me along to someone else who tries to call this technician and is unable to get him so assures me that his manager was informed and will call me back in 5. 45 minutes later haven't heard from either so I call customer service again and let's just say my hold time was significantly longer as I was passed along again.

Cancelled their service after they lied to me twice in 4 days. First off their rep promised an initial treatment by the Tuesday that was coming up. Tuesday came around and nothing. Called them about an hour after the promised time to ask. They told me the computer showed I was scheduled for Thursday. I told them the situation was quite serious and I really needed the treatment asap. I explained that I accepted the service because I was promised a Tuesday treatment. They seemed willing to help and assured me someone would be out either later that day or Wednesday. I gave my callback # and they said they'd call me to confirm the rescheduling. No one called and by Wednesday night I called again. Their agent said he didn't see anything on the notes as far as rescheduling. So I went ahead and cancelled the service. Why not just say you can't reschedule? Why pretend like you care about the customer's situation? This was on September 3rd.

We live in a multi-family home and previously had a bed bug treatment in one of the units. None of the other units were treated precautionarily as I later found out they should have been, so the problem spread throughout the building. It has been like pulling teeth to get an inspector and now a technician out here. So far 2 separate appointments have been cancelled or "rescheduled" without my knowledge. I have done a complete overhaul of my house for fumigation today only to have no one show up. I will NEVER be using Terminix again and I hope no one else will either. It's nearly impossible to talk to the same person twice and all anyone can do is write notes in your file. This whole organization is ridiculous. I can't understand how they're still in business. And of course once I read more online reviews they were all negative too. Go read your Yelp reviews Terminix. And considering overhauling your Staten Island office.

We were gone from our home several months, only to come home and discover 4 very long hanging mud tubes hanging from 2 of our bedrooms' ceilings. I called to have treatment as we have a multi year contract. We were told that it would take several weeks to get an inspection, and it was only then that a follow up treatment would be scheduled. Who knows how many weeks THAT will take. Apparently there is no concern on the part of Terminix that these tubes break off and live termites and the sand/saliva mix end up on our beds. Sleeping under these tubes is not pleasant, and it seems that we signed a worthless contract. We could call another company to deal with this immediately, but since Terminix has already been paid, we don't want to pay twice for service. But then, no service, is NO SERVICE, so maybe I need to hire someone else?

On Sunday 8/23, I noticed what to be one of my worst nightmares - a bed bug scurrying across a bed in my home. After calling a few pest control companies, Terminix was the one that could come out the soonest to assess the situation and advise us of our options. In a panic, we signed an agreement totaling $1,800 to treat our home for bed bugs. The salesman gave us his thorough explanation of how to prepare for the treatment, and we did as such the night before our initial Rapid Freeze treatment that took place on Wednesday 8/26. The morning of 8/26, I spoke with the supervisor who scheduled the treatment and followed up on some of the preparation tips we were given from the salesman. He chuckled and said, "Jeff's crazy. I don't know what he's talking about... Don't do that." This was the first big red flag for me.

I have had a rodent problem for the last 4 months, I had Terminix come out to treat the problem. For 4 months they have not been able to control the problem. The worse problem is that they make appointments and do not show up. They have been a no show 3 times. I had to take time off from work and they do not show up. They do not call or let you know that they will not be there. I even spoke to the branch Manager, Chris **, who himself made an appointment for an exclusion inspection and assured me that the problem will resolved. As usual, no one turned up. I called them 3 times that day to find out if they are coming over. Every time, they told me that a message has been sent and someone will be in touch with me. Yet there was no call or response. Finally they told me no service was scheduled. As off filing this complaint, no one has had the decency to contact me.

We have taken Terminix service during the month of July 2015. The reason behind taking the service was due to lot of ants seen at my home. First Service was scheduled on 07/10/2015. This service went well. Did not see ant for next two months. Service was quarterly and paid for first quarter. Seen ants again after two months and scheduled another appointment on 9/18/2015. Appointment we got was after two days. Since it was after two days, and also kids are at home, we had to clean the ants ourselves. So when the technician came out for the service, we asked him to do the service we received like the last time, but he refused and was adamant only to take care of the places where we saw the ants. He did the service on all the bathroom sinks and where we saw the ants (at that time there we no ants because we cleaned two days back). We did not receive the service we requested.

I bought my house in 1988 and shortly thereafter I came home and saw a disturbing site on the north end of my house. I looked in the phonebook and decided to call Terminix because of ads and knowing they were a reputable company. I had an infestation of carpenter ants and they came out - did away with them. I have relied on their service since and have been very pleased.

We called Terminix and the salesman showed up on time and sold us on their quarterly service. He called the home office and scheduled a technician for the next day between 3-5. No one came, no one called. A little after 5:00 I called the office and a nice woman said she'd try to find my technician. I was on hold for 40 minutes (my phone measures the length of the call) and had to listen to a 20 second new age jazz background repeat over and over and over. Someone else finally picked up and said they would have the technician call me. I left my cell number. Now it's 8:30 at night and nobody called. I call back and only had to wait on hold for 30 minutes. The scheduler informed me the first opening was in a week. I told her not to charge my credit card and called Catseye - wonderful service. Terminix is literally a waste of time.

Terminix technician said he treated the perimeter of our house on 9/16/15. That's funny because I was home and no one knocked and you cannot access the rear of the house except thru the small front doorway. Did he treat the front door and leave? So, I call and each time I call it's a minimum of 3 different representatives. I must speak with and a minimum of 18 minutes on hold to get nothing resolved other than "a manager will review the case". They continue to bill me and it's a horrible giant taking advantage of people who cannot afford to sit on hold for hours to not be charged $139.32 for a service never completed.

I thought they did an excellent job. My service technician was very professional.

Terminix makes it impossible to talk to a customer service rep. Like other professional organizations, Terminix should have a person to speak to or they should call you to give an approximate time of arrival. The first time they came to my house the service tech said that they only do spot treatments. Really? That is not what they sold when they were so eager to sign me up. By the way, their products did nothing to help. I found better advice and products at Lowe's Building Supplies.

We have used Terminix for annual inspection for termites for over 30 years with great satisfaction. They are thorough and professional in all areas. We have added their bug spraying on a quarterly basis in the past 5 years and again are quite satisfied.

The service has been excellent, our technician is very good, know what he is doing by his conversations & explanations. He is efficient, the service usually last the three months. I think there has been only 2 or 3 returns before next scheduled visit. Josh seems to be an dependable employee.

Inspection went smoothly with no hassles.

My experience with Terminix has been great except for getting my service scheduled when I will be home. I work Monday thru Friday and have to take off if my service is scheduled during the week. I have always requested a Saturday service, but the phone service can not seem to know what day of the month are Saturday.

We are very pleased with the man that comes. He comes when he is suppose to and then is able to meet the need to come into our home. We appreciate this. Also when questions were asked to improve the removal of fleas from our home, he was willing to give guidance.

Technician didn't show. Waited on hold on three separate calls for a manager until the line went dead.

I have a contract for termite protection. Called as soon as noticed activity. Technician came out right away. Positive for termite activity. Terminix here in Tucson then told me I had to wait a month before they will come & treat my home as the damage goes on. I find this unacceptable! How can you get them here sooner???

Always on time, very professional, very neat and cleaned up after each day. Called back one day to do additional work.

Latest service - As always, friendly, courteous, and thorough.

They waived my fee and closed my account accordingly. Thank you!

My Service Technician Hopeton ** is always friendly, and courteous. He takes time to talk to me, explain what he is doing, and shows interest in what I have to say. He's Great! I have told all my friends what a great company Terminix is.

I think your service is fine but expensive. A young lady came to our front door last week and offered the same service and more, for $89.95 and FREE one-year inspection of our home for termites. The same week, you sent me a flyer explaining a $5 increase in your fees. Maybe we should switch.

I have been a customer of Terminix for many years. Recently, they fumigated my house and all went very well. However, after all was done, I noticed that the block wall surrounding my property had received some minor damage, obviously from someone standing on it during installation or removal of tenting. I contacted customer service on three separate occasions and was told each time that someone would be in contact with me to resolve the situation. I was never contacted. Eventually, I gave up, paid a handyman $300 to fix the wall and moved on with life. As a result, I am seriously considering canceling my monthly Terminix service.

Reliable service, always on time. I especially like the fact that we've had the same technician for a number of years, so that continuity of service builds a good relationship with the company.

I recently bought a historic home and decided to get the year round pest treatment with Terminix. I had my initial appointment which was timely and the technician was friendly. When I asked him how the house looked he reported that it was fine - he didn't see any traces of anything. He treated the outside and inside as agreed in the plan. Four days later I get a mouse behind my entertainment system. So happy I have my new pest plan I contact Terminix. I downloaded their app to request service and it didn't work (as a millennial this was really annoying). I scheduled for someone to come out on the 20th. At the scheduled time I'm called and told that they need to reschedule. We reschedule for the 23rd. On this day I get a call asking if I can be there a little earlier because this technician has a meeting to attend at 7. Um I guess I will leave MY job to convenience your job. Ok no biggie, I want to get rid of this mouse.

Since July 2015 my husband and I have called the Terminix customer service center on our bill. We tried to pay the fee for a service in full before 18.99% interest kicked in (1300.00). They WILL NOT return our calls. We got shoddy service. They couldn't cover the vent that was a rodent threat and did not give us the $180 credit. We have been told they would send us a bill with the credit - so many times we've lost count. Apparently the Crocodile Hunter of Bugs has taken over the company and is straightening up the mess he inherited (seems to be the company line). No credit of $180 for a job they did not do. No returned calls. Phone calls when we were guaranteed a credit so that we could pay the balance without interest. Called local. Called our guy (we've been customers for over 3 years) - no response. Our only choice is to go to Better Business Bureau and make sure that all our referred friends change to Orkin.

After almost 4 years of using the maintenance service, we actually had an issue with yellow jackets coming in the house. The answer was just to spray outside and hope for the best. This went on for almost 2 months with no progress. Both my husband and my dog got stung inside the house. I called to let them know that the situation wasn't getting better, and they wanted to charge me more to find the entry point and seal it up. This was not acceptable to me so I cancelled my contract. I had prepaid for the year and was given a 5% discount, which they took away in total when they refunded the last quarter. Meanwhile, we have received numerous calls trying to get us to sign up for termite service, when they can't fix the problems that they should. To say that I will never use Terminix again nor recommend them to anyone is an understatement. What a waste of time and aggravation.

We have been a Terminix customer for close to 20 years and have never experienced such TOTAL failure from a company on handling and responding to an issue. The issue started when a person from Terminix showed up for what was our regular outside service with two trainee with him. The main person told my wife that he had to do an inside inspection. My wife said NO, but he kept on insisting. She finally realize this man was not taking NO for an answer and reluctantly let him in. Now note it has been a standing item that inside inspection’s only done when we request them and that I am present when done. With that said the one training the others sent one around the outside of the house to supposedly do the scheduled outside service (have no means of verifying it). Meanwhile the main person and a trainee look around and went into our basement.

I got baiting stations from Terminix 7 months ago. According to my contract, if there is termite activity, they will come take care of it. I started seeing termite activity over the weekend, so I called them and they scheduled someone to come look at it on Monday. The person never showed up. So I called them back, the earliest they could reschedule for was Wednesday. Again, no one showed up. There are termites eating my house, even though I have their extremely expensive baiting stations. They are not fulfilling their end of the contract.

No problem with technician. He did a great job. Problem is with scheduling appts. & letting me know when & who is coming. I want Tyler for my technician & ONLY 8:00 a.m. time frame. No other time. The other tech that came did a great job. I just don't have the time & inclination to walk a different tech through everything. Please ONLY TYLER & ONLY 8:00 a.m.

I've had my account for a few years now. When I've had additional problems someone was sent out to solve the problem quickly. I just wish they'd treat the whole yard along with the house instead of just around the house. I have dogs so when they go outside they bring in stuff in from outside.

We ordered and got the treatment. They steam cleaned the mattresses and said they dusted with powder in the baseboards which never happened. Then they encased the beds with mattress protectors but forgot them for 1 bed and won't call me back about when they are going to finish the job. I should be refunded all my money since I'm protected by the money back guarantee even on the contract page that I signed. It states no supplies were used.

Tech was very helpful and explained his plan to rid us of the problem of rats and mice.

Customer service reps gave the tech the wrong information so my 1st appt was rescheduled without me knowing. I found out when I called them well after my appt time. A tech finally serviced my home and he was very nice. The follow-up appt a week later was a no show TWICE. I spoke to the branch manager Mark **, who apologized for the confusion and wanted to rectify the problem. He personally scheduled my follow up appt and again no one showed up. I then emailed him August 21, 2015 about my disappointment and I have not received a response yet. $100 down the drain! I will NEVER EVER use them again and will tell EVERYONE I know to do the same.

I would have to say that since you guys have been around here, we have had fewer bugs. Although, recently we have noticed a few centipedes lately. Other than that, we are very happy to have your service here.

I have had good experiences in the past both with the outside pest control plan and termite annual inspection. All service technicians have been courteous and friendly. The last annual inspection was mainly an outside walk around and was not as thorough as past ones were. Attic and crawl spaces were not checked, leaving it up to me to notify Terminix if I spotted any termite activity in those areas if I accessed them. Also wondering if the annual criteria may have changed to an outside one year then a complete house inspection the next etc. since report findings are kept on file for active plans.

I received an e-mail and later a recorded call the week before informing me of a termite inspection on Monday, August 24, between 10 am and 12 noon. I understood that the inspector would need to come into the house to inspect for signs of termite activity. I made arrangements to be at home during that time period and put up our household pets. Only on the morning of August 24, shortly before the scheduled appointment did I get a phone call from the Terminix national office informing me that an inspector would not be available to make the appointment on the 24th and informing me that another appointment had been set up. This has happened to me before and it's totally unacceptable to set up an appointment and then cancel shortly before the appointment is scheduled.

I have been a customer for many years for Terminix home pest control and termites protection. I have been very pleased with both services and continue trust them to protect my home. They have been always prompt and polite on visits.

I think they do an AWESOME job especially at our vacation home. I'm allergic to bees and wasps and we have none at our cabin. They also take care of the termites, although it is expensive, it is peace of mind. I like both of the men who do the applications at both of our homes. I feel that makes the experience even better.

"I'll be back!!!" Schwarzenegger said in Terminator... Why in the heck does Terminix miss 4 service calls in a row? It's been 4 months since my last service. Spiders everywhere!!! The regional service manager Nancy ** Promised service today. Guess what!!! When I called after waiting 3 hours they said there was no service scheduled. Do they have a union work action going on? I call it breach of contract. See you in court. Hasta la vista baby.

We purchased the "Residential Exclusion" service for $1400. The service as explained by the salesperson was to seal up any holes in the exterior, garage, and crawlspace of the house so no rats could enter. On the day of service, to my wife's surprise, one man showed up, went around the house quickly and in less than an hour said he was done. When asked why this cost $1400, he said he had nothing to do with the "money" and just did the work. When asked what work was performed he said he patched a hole in a crawl-space screen and put mushroom caps on the roof vents. He never went inside the garage, the crawlspace, or the attic as we expected by the conversation with the salesperson and as detailed in the contract as common rodent "Access Points".

Other Terminix services introduced by specific salesmen have turned out to be less delightful experiences. In 2012 I was led to believe that my house was in serious peril due to "possible" infestation of rodents, and that I needed their expensive products and services. It sounded serious, and I arranged two follow-up independent inspections by other pest control companies that proved negative.

Matt ** diagnosed termites when other inspectors didn't and treated them effectively.

Received an email from Terminix asking me to use their pest control service. I spoke with the sales representative Mr. ** and decided to use the pest control offer of $43 per month. He took my banking info and instead of paying $43 Terminix did an ACH check for $159. I was told a refund was issued and no one can tell me if a check was process for me. The branch manager I even caught telling lies about my refund. Employees are restricted in their jobs that no one can tell me if a check was mailed to me or given me the check number. Terminix sucks with policies and procedures.

Mr. Darrell ** is a great technical. He make sure customer is satisfy.

I recently had a bed bug problem I called Terminix and they started treating my home. The treatment didn't work and on top of that I was charged for encasements that I never purchased. I talked to customer service and they are going to deduct $100 of the account. They never explained how bedbugs work or how treatment worked and they told me I had to wait. The technician didn't even to the complete rooms. He did a little part of the room and that was it. He also treated the couches and that didn't work either.

I just wanted to write a quick review and tell you how wonderful Al is. He is my technician and he always has a smile on his face and is always very accommodating. Thank you very much!

I started with Terminix in August. They have cancelled appointments that have been confirmed. When I call demanding to talk to someone I get no one to return a call. I have asked for my money back and now no one will call me back. I still have the bugs and the last time he was there, they were there less than 5 min to treat 3 room. This company is a joke and I will be going somewhere else. Oh wait I can't because I can't get the $1500.00 they stole from me even though they say 100% guarantee.

I have been a Terminix (residential) customer for a few years and have not been happy with Terminix's method of scheduling annual inspections. Firstly, payment for inspection of over $200 (increases every year) needs to be paid upfront. Terminix emails a scheduled appt. a couple of weeks in advance. Frankly, I miss this email sometimes. One year the inspector came out anyway and inspected only the outside of the house. I didn't realize I had an appointment. Most years, the inspection is just cursory and not very thorough. Something I can do easily myself (but don't because I want to keep my guarantee).

Our house was sprayed and the bugs just kept coming back. I know they say they will come in between visits and respray but it got to the point where I was calling them every couple of days to come out and still found ants in my kitchen all the time. Whatever they use for pest control is not effective. We used to have Orkin and never saw an ant after they sprayed. The guarantee is also a joke. They guarantee your money back for the quarterly fee but in fine print you'll notice you won't get your initial 200 some dollars back. Waste of time and money.

Spoke to a specialist and was able to come to a resolution. I am truly pleased with my lastest interaction with Terminix.

Received several voice mail messages requesting that I schedule the annual inspection for termites. Upon receiving another reminder, via postcard, I called Terminix to schedule the inspection, only to be advised that the inspection had been completed the prior month. I advised the Terminix representative that the inspection had been completed, or even scheduled, as evidenced by the repeated voice mail messages and post card from Terminix. I was advised that I would be placed on hold, while the Terminix rep attempted to schedule an appointment. I was disconnected. No return call.

I have been a Terminix pest control service customer for more than a year. I signed up with them primarily for controlling ants. I called them a week ago asking for an extra service because of an ant infestation. Even after many attempts nobody at the central office could contact or locate anybody at the local office. Hence no service could be scheduled. They supposedly left emails/messages for the local office but nobody ever called me to set up anything. In any case my regular service was scheduled for 9/17 morning and nobody showed up. Once again hours on the phone with the central office and they tried to contact someone at the local office and they couldn't. More messages left.

We've used Terminix for several years. They are always on time, are courteous, get the job done, answer any questions we have, explain what they did and leave.

Paid for a two (2) year Terminix Exclusion Annual Plan in June 2015. The plan included getting rid of rodents in the attic and exclusion from future reinfestations. As of September, the infestation problem has not been resolved. I have to call repeatedly to have someone come out because the problem persists. This company doesn't care about solving the problem as long as they get the initial sell. I rate them a ZERO for "Service After The Sell".

OMFG! I was on hold for 10 minutes before anyone answered the phone - which they didn't - so I hung up! BTW - They do not have wait music. Instead, they have an overly enthusiastic ** who didn't stop talking for a single second. They automated "hold" person was recorded to have zero (0) seconds of 'her' not talking. I'm so agitated having been on hold for so long! HOW RUDE AND INCONSIDERATE!!! NEVER NEVER NEVER use this company! God forbid you have to call them and be put on hold for over 10 minutes before any human answers. No THANKS. Highly unprofessional. Highly annoying. And if anything, I'm now agitated having waited for so long. No!!!

Clifford is our number one guy! He is the reason we stay with Terminix. Though at the same time, we have used them for rodent control and they did a very thorough job. They are not the cheapest; however, they are responsive.