How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

3x Buyer's Choice Award Winner

Terminix Reviews

4,975,554reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Terminix

Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.

Visit www.terminix.com
Pros
  • Skilled technicians
  • Wide range of services
  • Re-treatment guarantee
Cons
  • Not available in every state
  • No specific pricing

Terminix Reviews

Over 10k reviews since 2012

Filter by Rating

  • (8,765)
  • (1,611)
  • (549)
  • (297)
  • (1,756)

Popular Mentions

    How do I know I can trust these reviews about Terminix?
    • 4,975,554 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Terminix?
    • 4,975,554 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 63 Reviews 9075 - 9225
    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed March 9, 2016

    Terminix did the service recently where they spray and fertilize the lawn for me. They schedule our service at their convenience and send us notice when they’re going to do it. We don’t have to do anything, and if they skipped us, we have to call them. I got one complaint, though. A few years ago, when our gas prices were going up, they’d always raise our bill a little bit. The gas price has been less than $2 a bill, and Terminix went up this year so that’s not right. If the gas price is down, they should give us a refund. Maybe we’ll cancel the service and that will teach them. But with regards to pest, we haven't had any problem since our service with them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 9, 2016

    Terminix comes every three months to spray for bugs. Then they start pest control and they come once a year to check on our termites. The last time I talked to their staff was when we were having a bug problem. They were very nice and helpful. Also, their technicians were very courteous and knowledgeable about what we're experiencing. They let us know what they're doing and what to expect. They told us we will see a few pest for the first few days after they sprayed because they’re running away from the poison, and then it will get better. That’s what happens every time. They’re very nice about explaining everything. Additionally, they always call before they come. It was a great experience.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 9, 2016

    I'm very pleased with the service of Terminix. I've had the same service guy for three years and he's dependable and a very great employee, it's nice not having different people coming. As long as they're out quarterly and occasionally when I call for an extra visit for ants, they're always very fast and efficient, and that solves the pest activity.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 9, 2016

    I had a problem with yellow jackets and I contacted a local exterminator to come over and take care of the problem. One of the door-to-door representatives from Terminix presented himself at my house the day before. I told him I was all set with another company. He went over the services they provide and I said, "I'd be nuts not to go with you folks." So the credit lies with the sales rep. He did a great job of presenting the company. This most recent visit, they did the exterior. It's the same technician each time and he has been outstanding.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 9, 2016

    Terminix came and checked my attic. I wanted them to place something in it that will put out moisture in my house but they can't put it up. Other than that, they've been nice people when they come here. I had no problem when scheduling the service for my specific issues. I'm happy with the way that they get in touch with me and let me know when they're coming. I'm pleased with them. They've done a good job and if they hadn't, I would have fired them.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 9, 2016

    I had a technician from Terminix before who was wonderful but he had retired, so now I got a new guy and am breaking this boy in. Several years ago, we had a problem with brown recluse. And so, I told the new boy that the former technician sprayed all the baseboards because we have the spiders and also sprayed outside and the new tech said he'd do what the former did and he does. Since the service, we haven't had any problems and I haven't seen any spiders. I don't put those glue boxes down anymore but I don't see the spiders running around my house anymore. Terminix usually calls me and sets a time up for service. If it's not gonna be good - like when he called me the day before yesterday and he said he was coming at a certain time and I had said that that's not a good time - he came a bit early. He worked it out with me which was good. I'm happy with Terminix and would recommend them.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 9, 2016

    It was most dramatic when we first got Terminix about seven months ago. We had a huge flea infestation in the house, garage, and everything from a dog we got at the pound. I went from borderline crazy to sane. I was in the process of fighting the infestation like washing everything, going to the laundromat, pulling out rugs and stuff, moving furniture, beds, everything. I had to vacuum every single day for a hundred days straight, and I have hardwood floors. It was a nightmare and I was so upset.

    It was my Terminix guy that took me off to ask the pound what type of medication they gave the dog. They were knowledgeable about their product and they were safe about when to use it and when not. It was crazy because they saw what I was going through and they experienced some of my pain because it was a war they were fighting, too. Terminix didn’t quit until the fleas were gone. They went out of their way so many times. We had them to the point where every animal is bleeding and we were being bit and eaten alive. They came back every three days for about seven times. They went through their cycle and then we were able to kill all the fleas. Everything is better now and it was an amazing experience with Terminix. They went above and beyond and I have already have recommended them to a friend.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 9, 2016

    I’m very pleased with the service guy that we have. His name is Noah. He's a good guy and he does a good job for us. I have no complaints at all with Terminix. I have recommended them to friends and they’ve bought into the service.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 9, 2016

    It’s nice scheduling a service with Terminix. It's fast and efficient. I have fun with their tech when he comes in our home. He’s also nice and kind. There are still some pests but it’s okay. Everything is perfect and we're really happy with them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 9, 2016

    Years ago, we had some termites. So other than an initial service call, we got that issue taken care of. Now we have a routine service. A week ago, they did a patio pad and a parking pad. We had to get around re-treating the foundations. I've been very satisfied with the service of Terminix. We've always had pleasant interactions with the service staff, and since we've had the termite treatment, we have not had any signs since of termite activity. The rest of it, I just treat with off-the-shelf products. We've been perfectly happy with them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 8, 2016

    I had a little bit of an experience with Terminix where I couldn’t get the guy to call me back. He was going to go out and spray our rental property, and I have to have permission from the people that I rent from to do that. So I told him upfront because I have to let them know. While I was trying to call and let them know all that, I never got a call. But I did get several calls back that he was busy. So he would call and say, “I’m real busy right now but I’ll call you back.” An hour or two later he’d call back and say the same thing. That went on for a little while and I’ve never gotten results out of it.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 8, 2016

    I'm satisfied with the service of Terminix and they're usually good. The only problem I have with them is that sometimes when I call, I'd have to wait so long, and sometimes their people do not know what's going on because not everything is written in the system. I had an incident about seven months ago where a salesperson came to the house and then told us that we were going to be able to get this particular service, but he did not know his business and it turns out the company can not. I got so frustrated and was putting stuff on Facebook. That called their attention and the manager came over to the house and took care of the issue. I was nasty to them and they reimbursed my money and we started all over and since then, they were on time. The pest situation in my house is a lot better.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed March 8, 2016

    We've had a maintenance contract with Terminix for 17 years on this house. They made one repair when we had an outbreak and then they come by promptly every year and do the inspection. We live in a small town here in East Texas and they normally send whoever is assigned to this area. So, I'm pleased with them.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 8, 2016

    In my three years with Terminix, I've always had a great experience. They're always friendly and available. The scheduling is also easy. I like when they call, and if I do need to change my scheduling, like when I had an emergency while we were out of town, it's easy to go through the automated system to change it. It was seamless.

    There has been different technicians every time. Every last one of them has been very informative, a pleasure to speak to and I'm very comfortable. Sometimes they come right on time. Sometimes, one guy had already got there a little bit early and had started. When I have questions, they take their time to answer questions and let me know that if I were to see anything later, I can always call them. The first time I had them, they did the inside of the house and the outside.

    I haven't had any issues with the inside, so now when they come, they just have to do the outside. And whatever they do, they also let me know that if they need to come back and do the inside then I just call them and they will come here free of charge. I always recommend my technicians but I tell people that I go through Terminix. I don't think I'll go to any other pest control. I'll probably stick with them for years.

    Thanks for your vote!
    Verified purchase

    Reviewed March 8, 2016

    Our Terminix service is performed routinely. The most recent experience was for preventative and the technician that was sent was professional. There is not any pest since their service and our whole experience was good.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 8, 2016

    I had an awesome experience with Terminix. The man who came was incredible and very good with what he does. I had a swarm of bees inside my house and he took care of it. He was very helpful, polite and informative, and checked everything else thoroughly. Bees are gone now.

    Thanks for your vote!
    Verified purchase

    Reviewed March 8, 2016

    Terminix has been fine. They usually do the scheduling and if I can't do it, I call them back. Josh, the tech, is good-natured and has patience with whatever I needed done. Last time, I was asleep but he left a message to see if I had any questions. This winter, I've had no problems with pest activity in my home. However back then, at three times, the pests were living in my garage. They kept coming in and getting on my ornament grass and Josh came many times to spray. Also years ago I had a problem with scheduling with the termite service but they got it straightened out.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 8, 2016

    Terminix is a wonderful company and they do a great job. I've had several technicians from them and each one has been very cooperative, observant and helpful in every way. They come every so often and spray around and I don't have insects in my house now. I'd recommend them to anybody. They're very experienced and accommodating.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 8, 2016

    I like Terminix that's why I'm still with them for a number of years now. Ralph, the guy that used to handle the job was perfect. We have a new technician now and it's been satisfactory.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 8, 2016

    Terminix does a good job. I talk to their technicians when we have certain issues and they're always more than willing to come down based on my schedule. They're very accommodating.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 8, 2016

    Terminix comes regularly, sprays on-time and covers the area thoroughly. We've been very happy with the person who does the service. Terminix was going to change the bottom service personnel, but we told them that without him, we don't want the service. To sum it up, I'm satisfied.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed March 8, 2016

    Terminix has been good so far. They schedule our service whenever they wanted to come by, and always do a good job. We’ve been satisfied with them.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 8, 2016

    Waited during our scheduled 2-hour block. Terminix was contacted where we were informed they were running late. However no one showed up! Following day, received a VM from manager Chris **, but when he was called back, VM was full and he never answered. Here we are days later, still no p/c, but do have a mysterious appt we were never informed about.

    Thanks for your vote!
    Terminix
    Response from Terminix

    We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
    Verified purchase
    Staff

    Reviewed March 7, 2016

    Terminix is great. They routinely perform the scheduled service every three months on the house I inherited from my aunt. I just kept the same service going that she had. I also like Reuben, the guy that's been coming for years. He's great and I hope he doesn't quit. I don't live there, though I'm there a lot and I don't see a lot of pests. So, that's good. I would recommend them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 7, 2016

    Our scheduling with Terminix is automatic. I got the notice and then they called me and told me they were coming. I've had a couple of men that I've talked with and they were very good and nice. So far, the service is fine.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 7, 2016

    Terminix is very good and I am extremely satisfied with their service. Their recent visit is part of the regular quarterly service I get. They’ve changed service people about four times but that’s okay, as each one has always done a very good job. Once, I had some wasp and the service person came out and sprayed the whole assembly. He got rid of those with no extra charge. All of the service technicians seemed to be friendly and willing to inspect the things that I ask of them. They’d give me their name and try to establish a friendship that I do appreciate. They would check just to make sure everything is in place, and I’ve never had any problem with them. The situation with pest is much better than what it was before I started using their service. Mostly, it was always the spiders but I’ve seen one or two since the last time.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 7, 2016

    Professional approach to scheduling, communication and service. The techs are on time, friendly and get the job done in a timely manner.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 7, 2016

    I normally have the same Terminix guy, John, but all of a sudden, some guy comes knocking on my door and tells me he's from Terminix. I wanted no part of him because I don't know him so I told him I wanted John who always calls me the day before he's coming. He said that he's been very busy but I said, "Well, send John whenever he's ready". I did have one of those ding-a-ling calls but didn't expect anybody because it just said Terminix on my phone and there was no message. So even their phone system was bad. However, I would recommend Terminix to others because I've had them for about 20 years and never had a problem, except for this. And because of John. I've had him for years, I know him and he calls me personally the day before his visit so I can unlock my gate and lock my dog. He's always been very friendly and nice.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 7, 2016

    Terminix's representatives are typically friendly, courteous and knowledgeable. Their techs are professional, knowledgeable and courteous. So my experiences with them have been very good. I’m still with them and so far, so good. But if I don’t like anything, I’d probably change.

    Thanks for your vote!
    Verified purchase

    Reviewed March 7, 2016

    The scheduling for the service of Terminix has been good. They recently came for a repeat spraying of the inside and the technician has been good. I'm perfectly satisfied with them.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 7, 2016

    The man who comes here for routine service is always on time and courteous. He calls me when he's supposed to come and makes the appointment. He takes care of everything. I don't have problem with pest as long as he’s coming. However, Terminix itself isn’t that great. We didn't use them for a little while because they started charging me for things we weren't getting or didn't ask for. I didn't realize it for three or four months, and then I thought, "that's not what that used to be". I just continued using them for a while, only because these guys that does it here in my area were nice. I would’ve used somebody else if it hasn’t been for them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 7, 2016

    We’ve always been very happy with Terminix. We've always been very pleased with the technicians that they send out to our house. They've always been very courteous and professional. They did indoors and outdoors, and have taken care of everything that we needed them to do. We haven’t seen any pests for quite a while. Occasionally we have ants come in from outside, but if that happens we call and they always come out and take care of it for us.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 7, 2016

    Terminix notifies me by e-mail when they come out quarterly but I’m never home when they come. So only my wife has interactions with the Terminix reps and the pest activity in our home since the service is about the same.

    Thanks for your vote!
    Verified purchase

    Reviewed March 7, 2016

    Terminix comes out all the time. They usually set dates and times for their service that are convenient for me and it's all been good with them.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 7, 2016

    Terminix did a good job. We like our technician. He was very friendly, professional, and receptive. He does anything we ask and always happy to do it. Any problems we have, he's always there. Scheduling for a service is easy. They e-mail us and it's done automatically. I would recommend them. Moreover we just got solicited by another company to do the same service but we declined.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 7, 2016

    So far we've had good experience every time Terminix comes out here every four months. They do what I ask them to do and they do a good job. Recently, they called and said they wanted to have access to the backyard between 8:00 and 10:00 and so I had the gate unlocked for them. The tech showed up and he went right to work spraying around the foundations. My wife had a little problem with a few ants in the sink in the kitchen and he came in and sprayed in there. We haven't seen any ants since so he must have got them. Technician is a good guy and friendly. Wife talks to him and he's a gentleman. I would recommend Terminix.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 7, 2016

    I’ve used Terminix for years. I've scheduled my services with them by phone and I've had very good talk with their reps. Their technicians have also been very nice. I like their pest control service very much and it’s all been a very good experience.

    Thanks for your vote!
    Verified purchase

    Reviewed March 7, 2016

    Terminix came to the house for the yearly inspection. Their technician was very talkative, spending more time talking than inspecting the house. From the time we had the service from them, we don't have any more pest activity. I'd recommend Terminix to a friend.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 7, 2016

    I recently called Terminix for early spraying because we're seeing bugs and their technician came within that afternoon. He was a very nice and polite young man and he's done a good job.

    Thanks for your vote!
    Verified purchase

    Reviewed March 7, 2016

    We get termite control service from Terminix. They came when they said they would, and recently came out for the yearly inspection. However, we've had an incident with termites which just appeared.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 7, 2016

    The Terminix guy who came here today was very good. He even dusted off my outside. I jokingly told him that when he was done with the outside, he could come inside and dust there, too. There's never been a problem in scheduling our service with Terminix and there aren't any pest since we've had their service.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 7, 2016

    Terminix does routine service at our place and they often schedule their visits online and earlier than necessary. That has been inconvenient for us and we always have to call and change it. On the other hand, their technician is perfect. He's been wonderful and thorough.

    Thanks for your vote!
    Verified purchase

    Reviewed March 7, 2016

    Terminix was here today for our quarterly bug spray service. Scheduling our service with them has been fine and the service has been good all the way through.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 6, 2016

    Normally, I make sure I'm here when Terminix comes so they can do the inside as well but the last time they were here, I wasn't around and I didn't bother to reschedule. But I'm very satisfied with their service. I had them in Atlanta for years when I was down there. I pay for the whole year and Terminix notifies me when their service guy will be coming through a robocall. I prefer when I could talk to somebody and say, "Could I do it on a different day?" In Atlanta, they used to call and let me know personally. But I'd definitely recommend them. I don't have any pests because I have Terminix. The gentleman that usually comes to my house is always very thoughtful and asks lots of questions like if I have seen any activity or anything I'd like him to check. I really appreciate his professional behavior.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 6, 2016

    I've always had good experience with Terminix and have been happy with the technicians they send. They are always courteous and do their job. I didn't have a problem inside the house. They've always checked for bugs outside and then they recommended the pest control, and I've never had a fly or a mosquito since. The bug spray kills them including the red wasps and I was delighted so I would highly recommend them to anybody who lives in a humid part of the country.

    Thanks for your vote!
    Verified purchase

    Reviewed March 6, 2016

    We’ve been using Terminix for many years, and have routine service from them. Our interactions with the technician that comes from Terminix have been wonderful. If we have a problem, we call our technician, Armando, and he’ll take care of the problem as scheduling allows. In our latest service, we had a different technician because we were out of town at the time.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 6, 2016

    Terminix schedules their service for me automatically and I let them know if it's convenient or not. They do their service every three months and I'm informed about it through a call, email and text. The technician is very polite and asks questions about any problems I may have and does what he has to do. He’ll tell me when he’s done and to have a great week. He’s very nice and thorough. I no longer have problems with pests.

    Thanks for your vote!
    Verified purchase

    Reviewed March 6, 2016

    The service provided by Terminix is superior and I'm quite satisfied with my experience with them.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed March 6, 2016

    I have Terminix do my house occasionally as a preventive thing. It's easy to schedule the service. I just call a Terminix guy I know and he sets up an appointment, comes out and does it. I'm completely satisfied with them so far.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed March 6, 2016

    We have a routine schedule with Terminix, and if I have a problem I just call them. They had treated our termite issue so I'm satisfied with them. It's been a great experience. They're very professional, timely and they know what they're doing.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 6, 2016

    We have two services from Terminix -- termites and pest control. No matter which one comes, they always do a good job. They schedule service and I receive a call letting me know what day they'll be here. The technicians always ring the bell because they have to get in the backyard. They're polite. The pest control guy was very nice. I was asking him a lot about the crickets and he answered my questions. I would recommend them Terminix. They're very courteous, professional and understanding.

    Thanks for your vote!
    Verified purchase

    Reviewed March 6, 2016

    Terminix came for a scheduled visit and they did their work outside. We haven't seen any pests since the service, so that's good. We'd recommend them.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 6, 2016

    The Terminix reps have always been very nice and helpful if I needed to change an appointment. The technician is very thorough and nice. I like him and he's the reason I'm having them come back. The last time he was here, I wasn't here but he did what he had to do from the outside. The other time, he was out there with a broom dusting off the spider webs. The person who came before him did not do that, so that's why I'm very pleased to have him come back. I'm on the HOA Board here and we've started a welcome committee. I'm going to turn this young man's name and Terminix to new owners coming in because I'm very pleased with him.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed March 6, 2016

    Terminix came out and checked the house. The only thing I see wrong is they cost too much. But, I've had near perfect interaction with the tech that comes to my home. I see rodents here once in awhile but he did service so it'd do us some good. It's an excellent experience all in all.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 6, 2016

    I've been satisfied with Terminix. My recent service was for my rental unit, and I had to call them because one of the tenants saw a little rodent there. Terminix were right there on the spot to handle the problem. As for scheduling the service, they always call in advance and I have to make arrangements with the manager.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 5, 2016

    It’s coming up to three months that I've been with Terminix. The latest time they came out was for a routine checkup. Their tech was very professional and I have seen no pest activity yet.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 5, 2016

    The woman who always comes out is A plus. She's been the person doing the service for a number of years now and has made it an excellent experience.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 5, 2016

    I've been with Terminix for about six months. I have a bedbug problem and they were helping me with it. Their tech is almost like part of the family now. He’s very nice. He explains everything that he’s doing in terms that we can understand. He comes every couple of weeks to follow up because we still have a little bit of problem with the bedbugs. It's been fantastic and I can sit in my living room again.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed March 5, 2016

    Our experience with Terminix is good. I'm on a schedule, and they come and spray. They notify me a couple of times that they're coming, and I find it really easy to work with them. Our technician sets up the appointment and does the service directly. He's very accommodating and if I have an issue like a special area, he'll make sure that he gets it a couple of times and he remembers it for the next time. I'm really happy with him and very satisfied with their service. Their price could be lower though.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 5, 2016

    It was a routine checkup when Terminix came over and it went fine. I have called them before too when I noticed some problems. They respond quickly and take care of the problem. The tech usually tells me what he’s gonna do and he’s always good about answering questions. Since the last service, I haven’t noticed any pest. It’s always positive with Terminix.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 5, 2016

    We recently moved from Maui to here and we had Terminix service twice and we never received a bill. It was strange. Everybody’s a family in this island. My wife was born and raised here, and the technician who came out was a shirttail family member. So I thought maybe he just didn’t put it in. Then I got a phone call telling me they'll put us in collection if we don’t pay our bill, and I told the rep we never received a bill. She confirmed our address which she got right. She then asked for our mailing address so I gave it to her. She said she'll send us a bill but since it's six months old, they'll put us in collection if we don’t pay in 30 days.

    It irritated me so I sent them an email about four days to go and told them everything, and that I’m really angry and frustrated to be treated like this after all the years and all the blurbs I put on. I’ve gotten emails back that they’ve printed our bill. However, I got an email this morning saying they've canceled us. At this point, I’m seriously thinking about not paying them at all because all we have is two pensions, we’re both on social security, and we have no other income. We’ve been going through a really tough time financially with medical problems and bills. So it's fine if they cancel us. We’re probably going to have to look around for somebody else.

    Thanks for your vote!
    Resolved outside ConsumerAffairs
    Verified purchase
    Punctuality & Speed

    Reviewed March 5, 2016

    I haven't had any pest problems for years so Terminix' recent visit was more preventative. They just schedule them automatically, their technician comes, and they send me the bill. In fact, I've never talked to the technician except for the first time he was here a couple of years ago. I'm satisfied with them.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 5, 2016

    We use Terminix SOS and they're very good. Recently, they came around and inspected the house. Everything was fine. We've had the same technician for a number of years and he's very polite. We like him very much and are very pleased with the service.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 5, 2016

    I use Terminix as preventive services, and my experience with them was good. We didn't have a pest problem to start with. When the rep came to the house, I had some insulation put in in my attic. He also explained everything and was real good.

    Thanks for your vote!
    Verified purchase

    Reviewed March 5, 2016

    Terminix gives good service. I usually check the schedule online but they'll call and let me know when they're coming. The technician is great and I haven't had any problems with pests at all.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 4, 2016

    Terminix did a preventative visit recently and I haven't seen any buildup of pest activity. They met my schedule and their representatives are absolutely friendly and courteous. The technicians are good guys as well. Terminix are very professional and they come in to get the job done on time.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 4, 2016

    Everything's been great with Terminix. Every time I schedule, they're on time and do their job right. The guy who does the service is a nice gentleman and does his job well. We don't have spiders and bugs anymore.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 4, 2016

    We had one of our regular, quarterly service from Terminix recently. The technician was excellent and prompt. Sometimes however the person who schedules his visits fails to tell him that he has to come down for a specific time. We get an email alerting us to the date and time but on at least two occasions, after staying in all afternoon or all day, the technician is a no-show. So we now have a back stop - I call the technician to verify if we're on his schedule. We shouldn't have to call him but since doing this, everything has been fine.

    It took them an extra application of something specific for some stubborn bugs coming out of the waterlines but we've been very satisfied with their work and I'd recommend Terminix. There is just one thing which the ball seems to be have been dropped. We received some mail about additional service that were being made available, one of which was to keep birds off the roof as shore birds in our area tend to leave unpleasant presents on the roof. This additional service was inserted in one of our bills but nobody seems to know anything until we got a regional manager and scheduled a day for him to come out and meet with a couple of our neighbors who had this problem. He called back later, saying he had to cancel because personnel weren't yet fully trained and that was the end of it.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 4, 2016

    I have three contracts with Terminix and generally, we're okay. However, my big issue is that the scheduling is never what I'm told it's gonna be. I don't know who put their computer system together in making appointments but there have been days when all three men have been here the same day and I've introduced them to each other. Then there were days that they show up and I didn't know that they're coming which is a little scary. I don't like to let people in if I don't know they're coming. And then there are days that they're supposed to be here and they show up two days later. So the scheduling is crazy and I've been with them for years and it's never gotten any better. We used to deal with our local person here and that was much better than dealing with a 1-800 number.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 4, 2016

    We had just moved to the area and I always had a service for pest problems so I called the one that I recognized the brand name as being good. The Terminix rep was very professional and friendly. He answered my questions and started getting me established by doing a treatment. Also, it was nice of them to point out that in addition to doing the quarterly visit, I was going to get a free termite inspection, so they did that as well. That was a pleasant surprise. I had beforehand seen a few bugs and spiders and I don't see any now, other than when I open the door and I stay and they try to sneak in. It was a positive experience and I would recommend it to others.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 4, 2016

    I'm satisfied with everything Terminix does for me. They're very courteous, do their job and get out of here.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 4, 2016

    We’ve lived in our house for two years and we have had Terminix for the quarterly spraying for bugs. In our previous house in California, we had them for over ten years for preventative spraying, and at one time we actually had termites which they took care of and we kept up the yearly maintenance with that. When we moved here, we have made three appointments with them to come and do a termite inspection and they haven’t shown up once. They don’t call or anything and we’re fed up with that part. For the termite inspection, it seems like the right hand doesn’t know what the left hand is doing. They're not reliable on that aspect because they seem to have too many different places to call for an appointment for it. Because of that, I would not recommend them for termite inspection alone. Other than that, the quarterly and spraying service is good. We rarely see anything.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 4, 2016

    We switched a long time ago to Terminix because we had a local company and wanted a nationally known company in case we sell the house. I've never had a problem in pest activity since we started service with Terminix. I have occasional spiders and centipedes but not often. I'm very satisfied on a lot of areas with my service except for the scheduling where I am very dissatisfied. If I call them, they'll send somebody. But it's not a regular thing and I pay for them to come every three months. We've gone to about three technicians in the last three years and the latest one is very nice and polite. Scheduling the service is horrible and leaves a lot to be desired. I think a lot of it is in the office because I had to call them out and I never ever get a call from them that they're coming. I've called the office and complained and she saidthey will take care of it but it's never taken cared of.

    So a lot of times I will miss the guy that comes to do our bugs because I'm not there. He came in December but I called in. The guy came and is excellent in doing the termite inspection. He then left me a note on the door that says, "I was scheduled to come today and your house is fine. It has no termites." But he's supposed to go in the garage and he couldn't get in there. So if I have a spider issue which I'm about getting ready to have in the spring, I wonder when they're coming out. My daughter has the same technician and she's called about it as well because she teaches at school and she's not home when he comes.

    Thanks for your vote!
    Terminix
    Response from Terminix

    Hi Maggie, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you had with scheduling. We’ll schedule someone from our customer service team to contact you to form a solution.

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServiceStaff

    Reviewed March 4, 2016

    Terminix has been very helpful. The service I avail from them is mostly preventative. I have them come out once a year to check for termites because I thought I had them at one point, but it turns out I didn't. I've got a wooden house though so I have them keep checking. Most of the visits are from their other branch which checks for bugs and mice. Terminix used to call the day before someone was to come out which was hard to schedule because I wasn't always here, but now they give some days' notice which is fine. They're also consistent about the technician they send out who's really nice, knowledgeable and helpful. There's much less pest activity since the service and if we have something else that occurs during the three-month period before they come back again, they will come back on very short notice and address that which is fantastic.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 4, 2016

    Terminix delivers what they've promised and we've been very satisfied with them. Scheduling service was an excellent experience. It was quick, easy and they showed up on time like they said they would. They also call us before they come out to let us know and since their last service, the pest situation is now better than before.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 4, 2016

    I use Terminix for bimonthly service at both houses. Scheduling is done online and it's really easy. The techs have always been helpful and guided us through any of our questions or concerns. Pest activity has been minimal since then.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 4, 2016

    I had little bitty baby spiders that kept showing up and we've had taken care of with the little boxes that have the sticky stuff inside, but in the period of time that the technician from Terminix was coming every three months, we'd vacuum it up, scrubbed around there and they were back within a few days. So the last time that the technician came, he had a direct spray nozzle to chemically treat them and went throughout the downstairs and sprayed it along the top of the baseboard where they seemed to be coming in.

    I've had Terminix for years and they let me know when they're scheduled to come, and if there's a problem, I can get on the website and change it to a different time or a different day. I've been having the same technician, Merrel, for some time and he's very nice and courteous and we get along great. Overall, I've been very pleased with my experience with Terminix and I haven't had any problems or conflicts of any kind.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 4, 2016

    Everything went fine in our most recent experience with Terminix. The tech came and did his quarterly spray and did a fine job. He works with me real good. He's great and a really nice guy. I keep my gates in my backyard locked because my wife doesn't want anyone stealing her dog and he calls me before he comes. So I'd take the lock off that day he comes in and everything works fine. Whenever I'm here and he's here we talk. They're doing a great job and they're good people. There's no pest activity in our home since we started service with Terminix. But right now it's starting to get warm and for some reason, for the last three years, the flies have been bad. So there are flies everywhere and nothing can be done about them darn things.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 4, 2016

    I’ve done business with Terminix for many years, and they have always been exceptional. We’ve been very pleased. Terminix sent out a new technician for our most recent preventive service. I’ve had incredible experiences with all of their technicians. They were very knowledgeable, polite and accommodating. It has been a while since I had anyone spray indoors, and I have started noticing occasional spiders, but I still didn’t want them to spray indoors. I have a new kitten. I let them spray mostly outdoors and around the house, so the technician sprayed outdoors really well and the problem disappeared.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 4, 2016

    Terminix always come on a Friday and I'm never home on Friday mornings. But, I've talked to Kevin on the phone on and off and had him come back for one thing or another and it's always been great. He's very polite, nice, and does an excellent job. He's in and out and I don't have any problems after he leaves. I wouldn't still be with Terminix if I wasn't satisfied and I've already recommended them to some people.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 4, 2016

    We’re very happy with our overall experience with Terminix. They had someone come out recently for our preventative services. There are no problems when scheduling our service with them. The technician that was sent by Terminix is a good guy, he is courteous and does everything I ask him to do. He does the front, sides, and back of our home. So far, there is no pest activity in our home since the last service.

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed March 4, 2016

    We're dissatisfied with Terminix because of the monthly charge and have cancelled their service. Way back when we first moved here, it was grassy, wooded and was infested with ticks. I took a hundred ticks off of my dog in one day which was crazy, so I called some other company back then and they came out one time, charged a low fee and said that if their service didn't fix the problem, they would come out as long as it would take to get it done. They came out two or three times free of charge, the problem got under control and I didn’t need anybody since.

    But then, my daughter moved in with us and she was in panicville about a specific issue so we called Terminix and I thought it would be a one-time shot. But I was put on a $109 every other month plan for them to come out and squirt a few places. When I saw what the tech did, I said that I can do that for many more times and less than $109, but the chemical wouldn't be as strong as what he was using. It wasn’t worth the price, that's why I completely cancelled and Terminix keeps calling here.

    Thanks for your vote!
    Terminix
    Response from Terminix

    We’re sorry to hear about your recent experience with Terminix! We value your feedback. We will also remove your name and phone # from our listed.

    Resolved outside ConsumerAffairs
    Verified purchase
    Punctuality & Speed

    Reviewed March 4, 2016

    I've had Terminix for over 20 years and they were nice, quick and efficient. I don't have any pest activity at home since their service. It's quick and easy to schedule service. The technician is very good and the only one that messed up was the sub they had when he was out ill.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 4, 2016

    I'm tickled to death with Terminix. Every service has been very good. They've been very responsive and their standard quarterly treatment is very effective. If I have any problems in between, which I've had very few since I started using them, they've been Johnny-on-the-spot to get here and take care of it immediately. They come routinely but always call and let me know before they do which works out good. The technician that comes is very conscientious and a great guy. We always talk about my treatment and what's going on. If I see ants close to the house in a certain area, he's always wanting to know those details so that he can do a more effective job of treating. The pest activity is virtually non-existent now so the service is outstanding. It's been a near perfect experience with Terminix.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 4, 2016

    I had a wonderful lady who came by the house and did the treatment for our home last January. I asked her to do the treatment inside and she did the outside as well and was very thorough. The experience was great and pest activity in our home has been down. I have recommended Terminix to a friend.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 3, 2016

    I have no problems with Terminix. They would render their service quarterly and the technician that I've had for years is friendly - I love him. However, there are some things that they just can’t do like these yellow birds that would come in when it gets warm. I don’t think they have anything to get rid of those. Still, I would recommend them.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed March 3, 2016

    The gentleman from Terminix came about a month ago. We have him visiting quarterly to spray for the crawly creatures and termites, and he is very cordial, nice and did his job. It's a very positive experience. We're given advanced notice and we make sure somebody's going to be in the house. Both my wife and I are retired so working around the schedule that they proposed to us is not an issue.

    Since the service, there have been no crawly creatures. I'm assuming the termites are dormant at this time of the year but we'll see about it at April or May. I am very satisfied with Terminix and have top of the line experience. The only thing I'm not satisfied with is the cost which is quite high in comparison to some of the other organizations. But the fact that I've used Terminix before encouraged me to use them again.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 3, 2016

    The schedule for my preventative service with Terminix is usually recorded. They call and I know when the technician is coming. We've been using them since we bought our home so I've never had any problem. As soon as we get any issue, I would call them and they would start service. I like the technician I have now. He's knowledgeable, very thorough and can answer any question I have.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 3, 2016

    It's always a good experience when I schedule for service with Terminix. The technician they send out to us has been coming to our home for decades and I'm comfortable with him. I can always ask him any question about pests and I'm happy when he comes to our home - it's a pleasure.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 3, 2016

    Terminix has been great. They've been easy to deal with. I use their service for preventative purposes and service is all pre-scheduled. The technician, same guy we always have, is very nice. He rings the bell, says hello and does his job outside. We've had no pests at all since we had Terminix. If we see anything, we call right away and they come to do a catch-up spraying.

    Thanks for your vote!
    Verified purchase

    Reviewed March 3, 2016

    Our experience with Terminix has been good. They came recently for routine inspection and found no problems. They also alert me when it’s due for an inspection and we’ve met all their expectations. Their service is definitely something that people need to do for all their homes.

    Thanks for your vote!
    Verified purchase

    Reviewed March 3, 2016

    The technicians from Terminix have done a good job with their routine visits and we're planning on continuing our contract with them.

    Thanks for your vote!
    Verified purchase

    Reviewed March 3, 2016

    I have used Terminix back in Hawaii and up to now, it has been a fine experience. Since their last service, I haven't seen any pest activity. With Terminix, I have satisfaction and peace of mind.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed March 3, 2016

    I called Terminix today to get somebody to come out Wednesday to treat a particular pest issue. They've been here in the past but the bugs are in a different location now. They always schedule a date and time that is convenient for me. Their technician is wonderful and has been my regular guy. Wo when he's not there and somebody fills in for him, sometimes they don't have all the stuff that I do such as traps in my garage. Meanwhile, we've not had any issue since we started service with them except for the little ghost ants.

    So far, Terminix has been very easy to deal with. The only thing I don't like is that their website gets weird sometimes. I cannot schedule an appointment so I end up calling. And when I call, the system would recognize my cellphone number that I have an account with them. However, they would refer me to the menu option. And, by the time I end up speaking to somebody, they're like, "Okay, well do you have an account with us?" It seems like the information is not carried through.

    Thanks for your vote!
    Verified purchase

    Reviewed March 3, 2016

    Terminix has been servicing our house for a long time and they've done a good job. They tell us when they would like to be here, and if it's not suitable, they plan our schedule well. We just had them here not long ago. We had a problem with some little bugs in the house. They took care of that and came back to see if they were gone. It's been a good relationship.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 3, 2016

    We have our monthly maintenance service with Terminix and their people have been very professional, nice, and easy to deal with. Their scheduling team has also been very accommodating.

    Thanks for your vote!
    Verified purchase

    Reviewed March 3, 2016

    We use Terminix's service for preventing termites and so far, we haven't had any pest in years. Most of the time, scheduling our service with them has been good but sometimes, it gets confusing. Overall, I had a good experience.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 3, 2016

    Sean, our usual guy from Terminix, sprayed around the house and went up in the attic and looked for stuff which didn't take very long (about 20 minutes). It was raining so he didn’t get the thorough spray like he should have but if I call them, they'll come back and redo it, no charge. I should call them up because the weather’s been unseasonably warm here and they said we will have bug problems. Sean is good, very responsive and knows his stuff. He puts his little booties on so he doesn't leave tracks. Even if it's dry out, he puts them on.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 3, 2016

    My experience with Terminix has been great. Their technicians are very respectful and I’m definitely satisfied with them that’s why I’ve been with them for a while now. I have recommended them to others, as well.

    Thanks for your vote!
    Verified purchase

    Reviewed March 3, 2016

    I had an excellent overall experience with Terminix.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed March 3, 2016

    Terminix came for a routine visit and their tech has been polite and did a good job. All he did was spray outside the house. Their service has been effective and I've been very pleased. They're a little pricey but they did the job that they signed on for. Overall, a good experience!

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 3, 2016

    Terminix has been very responsive in scheduling our service and their technicians have been cordial. If we ask them questions, they take their time to answer them so we've been pleased. I haven't noticed any pest since their service so I'm satisfied and that's all I'm looking for.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 3, 2016

    The Terminix technicians who came to our home were all business oriented. Mostly, we abide by the schedule they've set for their service, and if we had a problem with it, then we would call. So far, everything is fine and they've been really reliable.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 3, 2016

    We have a regular service from Terminix and their most recent visit has been excellent. Since I had them, pest activity in our home has been non-existent. They're great, and as a matter of fact, I told a neighbor that they should call them.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 3, 2016

    We had termites four years ago so we called Terminix out and they were good. After that, it's like insurance where every year they come out and recheck, and we have been happy with them. When they get here, they're always friendly and courteous. The only problem we had is two years ago. They came out in November, because I guess everybody gets their termites by March, and we had said that it wasn't a good time on a Saturday morning but they came anyway. One time my husband got surprised, but he said the guy that came out was really nice, so that negative is mainly forgotten.

    This year, though, we're happy. They say that they were coming this time, sometimes we're not home, and they showed up anyway, but that would be on them. Also, they only give 10 days notice. My recommendation would be to give three weeks notice when they're coming out, and if they have to reschedule, they should follow through. That would be an improvement. But anyway, I would recommend Terminix to neighbors. We're in such a wooded area and I'm sure we have termites all over the place, though we're here 15 years before we had to use their service.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 3, 2016

    Terminix comes every three months. I also have the termite treatment once a year. They call and set up a date, and if it’s okay with me then I let them know. If not, they'll reschedule on a date that would be more convenient to me. They’re on top of everything. If I have a problem, I call and they respond to me right away. I have animals like dogs and Terminix is real under control as far as keeping the pests away from them like fleas and whatever insects that bother everybody else. So it's good.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 3, 2016

    Our experience with Terminix has been nothing but positive. Our technician is always helpful and friendly. A real pleasure to talk to. He is always on time, courteous, and an all round nice guy. I would recommend their service gladly.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 3, 2016

    I had a great experience with Terminix. Their technician did a good job, was thorough and friendly. I'd recommend them.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 3, 2016

    My experience with Terminix has been very good. I have two services from Terminix, termite protection and the quarterly outside spraying. They're always very responsive when it comes to scheduling. The guy that sprayed did an excellent job. When I had found some tunnels from the termites, Chris, another technician that came, took the time to explain everything and how the treatment worked even though I had it done before, so that was very good. Since the service, I'm holding my breath. I hate seeing those termite tunnels but that's part of living in Arizona sometimes.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 3, 2016

    I’ve had a problem with small spiders. Terminix has treated that and it's been a lot better since they've come to spray. I have no problems with their technician, all I’ve had is good experience. They call me and let me know when they’re coming because the last time they scheduled it, it was on a Friday between 3:00 and 5:00. Fridays is not always a good day but that worked out perfect last time. I’d like to know ahead of time so I can be here.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 2, 2016

    Terminix has done service at our house for 30 years. We made an arrangement with them because we live near a river. We had river rats and it was less expensive to have them come every month and re-change the bait station for the mice than to call them on a spur of the moment. I'm happy with them and like the service. The complaint I have is they change the service tech randomly. We'll have the same service tech for months or a couple of years and then they get moved to a different area. Sometimes changing the tech is for the better but sometimes it's not.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 2, 2016

    At first, I called Terminix when we had a mouse problem, since we figured that they could solve the issue. Since then, we've had them for a while and we've been happy with them. They come every three months although they've had difficulty getting someone to stay permanently to visit our area. We've had a few of their staff in the past that haven't been good and the technician we have now has been very good to work with.

    Thanks for your vote!
    Customer ServicePunctuality & Speed

    Reviewed March 2, 2016

    Terminix was hire to remove squirrels and close up all points of entry from a rental property we have. They failed to complete the work. They said they had to order materials to go on the roof and they never show up again. After several months of phone calls and a letter from our lawyer asking for our money back, still no response from Terminix. This started 11/2/15 to present. They asked for all their money upfront, would not take a deposit, and balance when finish. To me they knew they was not going to finish the job. It seems someone needed holiday money, and they got it from senior citizens and one is disable.

    Thanks for your vote!
    No response received
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 2, 2016

    Terminix is truly a customer-oriented company. Everybody I interact with, I have nothing negative to say. They answer all the questions clearly. The chap that comes for service is really great. He doesn't make himself annoying and always asks if there's anything special I need, to which the answer has been no. I had Terminix a long time ago, and then a different company came with a good story and stupidly, I switched. This other company was awful and didn't do what it said it was gonna do time and time again. Out of frustration, I went back to Terminix and it has been terrific ever since.

    Recently, I had a terrible mouse problem and this is where Terminix really shone. They came out, told me what they're gonna do and they did it. I thought it might be marginally effective, but it has reduced the visible mouse population tremendously. It was an expensive procedure, about $1,200, but it was worth it. I tell anybody who'll listen how great it was. It sounds like a commercial, but it's true. Without even being prompted, I've spread the word on how good Terminix is.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 2, 2016

    Terminix comes to do a preventative service in our house, and the service has been excellent. Whenever I have noticed anything that looked new to me or something seems to be multiplying or there are certain areas of the house I'm concerned about, they are able to come in and take care of them. They are very accessible and answer whatever questions I have. Overall experience has been great.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 2, 2016

    I’m always notified when Terminix is going to come and in enough time so that if it happens to be a problem, I could let them know. They generally only do the exterior, so it’s not an issue in terms of my availability. They always leave an invoice of what they did. I don't have any problems and there are no bugs. It's a very good value for the amount of money that I pay for the service. The technicians have always been very good, respectful, and well-trained. The man who recently came showed me his ID, which I appreciate, and I make note of it. Any questions I’ve had, they’ve answered. Same with the contact over the phone with the persons that would handle the notification.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 2, 2016

    Our experience with Terminix has been good other than one little issue we had with them. My wife called and set it up with them and they came and just sprayed the outside. That was fine, however, this happened once a month for four months straight - we kept buying more and more. I was frustrated and told my wife, "Call them and tell them to come inside the house. Plan something inside the house because whatever was going on outside isn't working on the inside." She had that squared away. We had permits set up for Terminix to come inside. Since then, everything's been fine.

    Thanks for your vote!
    Verified purchase

    Reviewed March 2, 2016

    I paid for three years of service with Terminix, and had a very good experience with them recently. I called them because I had some rodents in the house. They came up with a good plan, and came out twice. It was snowy and miserable to be working around the house, but they went ahead and did a good job. They were also very careful when they came in and didn't track in any mud. The rodents are gone.

    Thanks for your vote!
    Verified purchase

    Reviewed March 2, 2016

    We use Terminix for their preventative services and since having them, the pest activity here is now much improved compared to several years ago. Once, we even asked their techs for additional help because of mice that appeared in our house. Overall, it's been a very good experience with them and it's been going for quite long too.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 2, 2016

    Sam, the technician who's come at the beginning was excellent. He went out of his way to do an extra job and did a lot of helpful things for us. Dave, the fellow that's coming now, is doing fine but he's been doing more of follow-up. They were able to answer my questions and they've been professional. Since I've had the service from Terminix, the pest situation has improved much and things are better.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 2, 2016

    In Mississippi we had termites that came in by the window over the sink, so we called Terminix and they came out and treated it, and inspected the house every year. When we moved to Arkansas, I called Terminix again to inspect and treat the house. We've got a contract with them where they'll come once a year. The tech we had was nice and explained things to me that I didn't know about. He said that if I have a problem, I can call them and they can come and check it and I'm not going to be charged for it. They're very knowledgeable. Great experience.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 2, 2016

    The service technician, Brian is outstanding in performing the service and keeping the customer informed on what he is doing and the reason for performing the action. He is extremely conscious of his environment inside and outside the house. Brian is very dedicated to ensuring great customer satisfaction.

    Thanks for your vote!
    Verified purchase

    Reviewed March 2, 2016

    Our Terminix technician always has the correct diagnosis for any insect or pest problem we have experienced since we have signed on to the service. We are very happy!

    Thanks for your vote!
    Verified purchase

    Reviewed March 2, 2016

    I have been using Terminix for about five years and they are awesome. I don't any complaints. Any issues I have with pest they take care of the problem. No questions asked.

    Thanks for your vote!
    Verified purchase

    Reviewed March 2, 2016

    I'm regularly scheduled with Terminix, and the recent service was very satisfactory.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 2, 2016

    We recently had a routine visit from Terminix. I usually get an email with a schedule date and it always works. So they come out on the agreed schedule. I sometimes get a call the day before to find out if I'm having any problems inside the house and I haven't. So the work they've done has always been outside and I really haven't noticed any problems. So far, everything has been fine and simple.

    Thanks for your vote!
    Verified purchase

    Reviewed March 2, 2016

    My technician is great and thorough in his job. We do a scheduled service and if I hate the schedule, Terminix calls and schedules it with me.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 2, 2016

    Each quarter, if the call isn't answered, a voice message is left indicating when the upcoming service will be performed. In addition, a contact number is left should that day and time conflict with an existing event or appointment. Should a re-schedule be required, the process is simple and efficient. The person on the phone is always polite and accommodating. The service technician always arrives within the given time frame. Something unique about the technicians is that once he or she knocks or rings the doorbell, he or she steps back from the door. Many people hover at the door frame. Giving the homeowner space is beneficial for a few reasons: there may be a dog that is over eager to greet EVERYone, some people have "space issues" and don't like people in their "bubble," or it scares some people to have someone they don't know on a personal level so close to their person. So, kudos on that aspect of coming to a customer's home.

    The technician always asks if there have been any issues (ants, silverfish, roaches, etc.) and, if so, asks a few questions that may help the homeowner help resolve or at least cut down on the pests. For instance, silverfish love paper & cardboard. So, if your closet has shoe boxes on the floor, silverfish will LOVE you for it. The technician will not tell you what to do, but plant the seed of a new idea of how to store your shoes. Most folks can come up with the idea of a shoe rack or a hanging shoe bag.

    The technician will ask if the customer prefers that he or she begin indoors or outdoors, will knock (unless given permission to, "Please, no need to knock. I know you're here. Feel free to use the door & come inside") before entering the house, foot protection is always worn, the customer is informed when the service is complete, and a signed list of services completed is always left for the customer's records. A follow-up email is sent almost immediately. It's rare to have to call between services, but when necessary (like when the ants move in when it's 180 degrees outside) there is never an issue in getting a technician out almost immediately. This is a well-run company and the process is seamless.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 2, 2016

    Terminix is hands down a great service. I've been in this house for seven years and I've had Terminix for just as long. I also had them in my house before and everything I've ever dealt with them has been wonderful. I haven't had any problem with scheduling because they automatically notify me. I do it quarterly and they just notify me. If that date works, it’s fine. If not, I can reschedule it so it's a very easy process. It's an excellent service.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 2, 2016

    Terminix schedules our service automatically and lets me know they're coming. They've been generally prompt and they let me know when they can't make it, which is good. Their technician has always been courteous, too. They've been really helpful and when I've asked them to do something, they've been willing to do that.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 2, 2016

    I've had Terminix for years. I have no problems when scheduling my service and our technician is great. He mostly just sprays outside but he'll come inside if I have an issue. I like him. He's absolutely professional and knowledgeable. I don't know anything about their end and if they're mixing up water or chemicals. I have to trust that they're doing what they're supposed to be. Sometimes we wonder what they are spraying but he keeps the bugs out so he must be doing the right stuff. When I had an issue recently, it was a nightmare for me but they took care of it. And since then, it's been better.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 2, 2016

    Henry was our technician and he was very good, thorough and helpful. Definitely a gold star so I've had a very positive experience. However, it is a little strange when we bounce around the country when scheduling a service. I call for a local person and I get somebody in another place.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 2, 2016

    Terminix's representatives have been very helpful and scheduled my service within the timeframe I desired. Their technicians have been very nice, professional and knowledgeable.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 2, 2016

    It was hard to schedule for one of Terminix's technicians to come out at the beginning. They had scheduled me and I had to cancel because I couldn’t make the schedule. I would like to be able to pick my own schedule. Also, I was getting different guys and I wasn’t as pleased with their service. One time, I had a problem with the one guy because he came and zipped around the house. He didn’t give me a chance to tell him where the roaches were and he was careless in spraying because he was always in a hurry. He did spray my cat and the cats’ litterbox that they use all the time. I had to take it to the vet so I was pissed off and complained to the manager which they noted. I figured he would at least not charge me for that particular service, but I got charged anyway. That cost me $84 plus $72.

    Luckily, I talked to one fine representative and finally got set up with one of their guys who's great - very thorough and listens to what I have to say. He sprays for roaches and comes out every couple of months and when I need him, I can give him a call. I still have the roaches but it’s 95% better than it was. I’m satisfied with their service now.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 2, 2016

    It was in September when I signed up with Terminix. They send me an email that says they'll be here on such and such day and spend between what hours. The guy that comes is very pleasant, accommodating and does whatever I say. However, I called Terminix the other day because I was a little unhappy because I hadn't seen anybody in the whole month of February. They're coming March the 4th, and I reminded them that we live in Texas and there's a lot more little crawly things around here than in other states.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 2, 2016

    I had a good experience with Terminix when they did termite inspections. The scheduling of that service is really easy. The fellow that comes out and I have become good friends. We chitchat and have nice visits. He’s been coming here for years now. He always calls me and says he wants to do an inspection on a certain time, and I’ll tell him if it’s okay or not. He does a good job inspecting and he says, "Everything looks good."

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 2, 2016

    Terminix sends me an email informing me of my schedule. The techs were professional, knowledgeable and punctual. We don't have any pests now.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 2, 2016

    One of my Terminix services is when their technicians spray and put chemicals inside anti-termite containers around the house. The treatment process is very simple and straightforward. The technicians are very cheerful, friendly and efficient. They do what they are supposed to do. In addition, they’re also knowledgeable about where the carpenter ants live which I had problems years ago. They’ve been effective in cutting them out of my house and so I’m happy.

    Thanks for your vote!
    Verified purchase

    Reviewed March 1, 2016

    Terminix comes around once a year for termites, and it has been better. I've had Terminix for a long time and I like them.

    Thanks for your vote!
    Verified purchase

    Reviewed March 1, 2016

    Whatever you are using is killing the pests except that they are coming into the house to die. There are plenty.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 1, 2016

    I've had a very pleasant experience with Terminix. They were very nice and thorough. They’re very good with the service and with rescheduling, and we’re usually on an automatic call. Their technicians have always been professional and since our last service, we haven’t had any pest activities.

    Thanks for your vote!
    Customer Service

    Reviewed March 1, 2016

    Terminix never returned any of my calls when I asked for help removing animal that died under house a week and a half after tenting was removed.

    Thanks for your vote!
    No response received
    Verified purchase
    Staff

    Reviewed March 1, 2016

    We've had Terminix for over 10 years now and their service has been automatically scheduled. Their technicians have been great and professional, and they usually contact me a few days prior to their visit. The pest activity in our place has become minimal to non-existent since we had them. They are consistent with their service and I'm satisfied.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 1, 2016

    The reps from Terminix are courteous and friendly. I've been with them for about two years, and the last time they were out was a few months ago for termite inspection, which went well.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 1, 2016

    I've been using Terminix for many years and I think their service fits me. We're mobile sometimes so we'd go to different locations and we always use Terminix if they are available. For the last eight years, it's been the same technician here in this location. And I love him. He's always very patient, understanding and takes time to explain things. I have the quarterly pest control which is scheduled automatically and the termite annual wherein they contact me first because they have to have the inside service. The pest problem is now 100% better since having their service.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 1, 2016

    We call Terminix to schedule service but everything is usually routine. Our regular service is every three months. When I had a problem, they came out and found the termites. That was not fun but the guy that helped us the day we had to come back and open up the house was really helpful and I’m sure the termites are dead.

    I have two contracts with them: the subterranean and the dry wood. When the subterranean fella came out to do his yearly inspection, I told him we were going to be attended the next week and I said, "I don’t know if you have to inspect or if the gas is going to kill the subterranean too." He said, “Oh that will kill the subterranean too.” But I found out from the other fellas that’s not true. The gas is not going down to the ground and kill the subterranean so somebody needs to tell him that. I called back and rescheduled for him to come back and do an inspection. Other than that, they’ve all been really good and nice. They even brought us small bags which was good because we needed them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 1, 2016

    We have regular service with Terminix, and if there's a problem, we call and they pick up. Talking with the reps on the phone went very good during scheduling, and it has been excellent with the technicians who come to my house. We've been with Terminix for a while now, and we're satisfied with them.

    Thanks for your vote!
    Verified purchase

    Reviewed March 1, 2016

    I had roaches before but after having the service from Terminix, we don't have any more pest activities at home. My experience has been really nice and wonderful.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 1, 2016

    We've had Terminix for a long time but we haven't had many problems except for silverfish once in a while. Terminix has always been very pleasant and knowledgeable. Their technician is very friendly. He's great and we like him. We're pretty happy and we're continuing with Terminix.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 1, 2016

    So far, our experience with Terminix has been very good. At first, I just had them come as a precaution, and so it continued. Their technician is extra nice. They come regularly and they've always been positive and professional.

    Thanks for your vote!
    Loading more reviews...

    Terminix Company Information

    Company Name:
    Terminix
    Year Founded:
    1927
    Address:
    150 Peabody Place
    City:
    Memphis
    State/Province:
    TN
    Postal Code:
    38103
    Country:
    United States
    Website:
    www.terminix.com

    Media

    AWARDS & CREDENTIALS