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Terminix Reviews

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About Terminix

Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.

Visit www.terminix.com
Pros
  • Skilled technicians
  • Wide range of services
  • Re-treatment guarantee
Cons
  • Not available in every state
  • No specific pricing

Terminix Reviews

Over 10k reviews since 2012

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    Page 67 Reviews 9675 - 9825
    Verified purchase
    Staff

    Reviewed Feb. 13, 2016

    We use a preventative service with Terminix. We have them do the termite service outside the house and then the pest control inside the house. Their people are always very friendly, talkative and they tell me what they're doing. I find them very professional too. There have not been any pests since we've had them so I'm very happy and well satisfied with their very good service.

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    Reviewed Feb. 13, 2016

    I recommend Terminix. We have a regularly scheduled appointment with them and we do it to prevent pests.

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    Punctuality & Speed

    Reviewed Feb. 13, 2016

    Most recent service was fine like it always is. I didn’t have any problems and since I had the service I haven’t seen any spiders in the house. It's been better this time. However our check is supposed to be $65 when they come out and the last couple of times it's been $69.

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    Reviewed Feb. 13, 2016

    The service is outstanding and the technician is first-rate.

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    Customer ServiceStaff

    Reviewed Feb. 13, 2016

    I have someone from Terminix that come out every three months for preventative services. They spray inside and outside of my house. My parents had them come in and spray and I've never seen any termite here at all. The technician was nice, amenable and polite. He always calls me if he's in the area to ask if he can come and spray. He told me to call if I have any problems. He's excellent and I'm satisfied with their service.

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    Staff

    Reviewed Feb. 13, 2016

    Terminix comes every three months. One of the times they came, they offered a termite inspection where they checked the house completely, even the crawl space. They came recently for a regular treatment, and we were not home. We left the gate open for them. They came, treated, and left us a little sign that they had been there. Last summer, we had a problem with carpenter ants in one of the walls of our house, and they stayed on it. They'd visit every day or two, checking until they were eradicated. We were so delighted that they immediately took over and got rid of them. They've been excellent.

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    Reviewed Feb. 13, 2016

    Scheduling service with Terminix has been okay and I had no problem with the technician. So far so good. I'm very satisfied with my experience with them.

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    Reviewed Feb. 13, 2016

    I am not happy with technician they send me. Every time I get to my home in Florida I ring bugs. Work is not done properly. I would like someone from customer service to call me. Thank you.

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    Terminix
    Response from Terminix

    Hello Lisa, we sincerely apologize about your experience with your service! We appreciate your feedback and would like to make things right. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 13, 2016

    Our service tech, Chuck, is personable, courteous, always on time and knowledgeable. He simply provides EXCELLENT service every time!

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    Staff

    Reviewed Feb. 13, 2016

    Chris was very helpful and professional with the placement of ant preventative in my kitchen. Would recommend your company gladly.

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    Verified purchase

    Reviewed Feb. 13, 2016

    We've been using Terminix for 20 years, and they're fine. We get a quarterly check-up. They send an email and schedule the services. The technicians are good, and we haven't had any pests.

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    Verified purchase
    Staff

    Reviewed Feb. 12, 2016

    Terminix reps have been excellent, very helpful and true professionals. There's no problem at all with scheduling and the technician has been very entertaining. We enjoyed talking to him. He puts us at ease, jokes around with us, and makes us feel good about himself and the service. I can't say enough about how nice they were, how professionally they went about their business, and how they treated us. It's an efficient and very courteous service. And since we had it, I haven't seen any pest activity in our home. It's been perfect.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 12, 2016

    Thursday: 1/14/16 Appointment scheduled to inspect for possible Termite damage - no show. Called and rescheduled appointment for the following Monday, necessitating missing some work time. Sat. 1/16 Technician who was supposed to come on Thursday showed up announced - luckily we were home since, as Terminix was notified, we have 2 guardian dogs who protect the property. Inspection was done, active termite damage was found and I was told I would be contacted very shortly to arrange for an appointment. I asked the tech., Daniel **, to cancel the Monday appointment as it was no longer necessary. Mon. 1/18 Terminix employee - said he was a manager - showed up to check on the appointment. I explained about Saturday and was promised, since he was a manager an appointment would be scheduled quickly - it wasn't.

    Sat. 1/30 Called the local office to find out what the status was - once again I emphasized the need for the appointment to be made at a time when I could be here. They were unable to help me but I was promised a manager would get the message on Monday and call me. No call was received. Fri. 2/5 I called and was told an appointment had been made for Mon. 2/8. No one had contacted me to see if that was a time when I was available. I arranged for my son to be here during the hours scheduled: 10 - 12. No show by Terminix. Mon. 2/8 Called to complain and was told a manager was unavailable but I would get a return call. No call was received.

    Wed. 2/10 I called Terminix and got a recorded message that included I had an appointment scheduled for Friday 2/12. No one had contacted me to see if that was a time when I was available. I arranged for my son to be here during the hours scheduled: 10 - 12. No show by Terminix. Fri. 2/12 Called to complain and was put on hold - had to terminate the first call after being on hold for over 10 minutes because of work demands; Called again later in the day and was put on hold for over 20 minutes. Called the corporate office after asking for that number and was assured it would be resolved.

    Everyone throughout has been very sorry and very understanding of my irritation. No one has managed to actually provide the service I am paying for much less considerate and informed customer service; they have also put their employees at risk of being hurt by our guard dogs by scheduling appointments without our knowledge.

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    Terminix
    Response from Terminix

    Hello Michelle, we sincerely apologize about your experience with your service! We appreciate your feedback and would like to make things right. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer Service

    Reviewed Feb. 12, 2016

    I really like Rueben who has been coming to the house for sometime. Lovely customer service.

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    Reviewed Feb. 12, 2016

    I am pleased with my Terminix pest protection plan and have no complaints.

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    Staff

    Reviewed Feb. 12, 2016

    I found ants in my bathroom, so I called Terminix back to do a re-spray. Scheduling that was really easy and the rep was real friendly and helpful. The tech gave me more information than I’ve gotten from any previous visits. He was really good and thorough and I’m really happy with the service. The ants in my bathroom have been taken care of.

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    Punctuality & Speed

    Reviewed Feb. 12, 2016

    My tech is always on time and takes time to listen to my update on any pests I might have. I'm happy to say that in the past 3 or 4 years since I've used Terminix, I have not had one problem that was not taken care quickly and efficiently.

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    Punctuality & Speed

    Reviewed Feb. 12, 2016

    The technician who came was going to do the outside, but when he came, he knocked at the door, and I appreciated it. When I had the inside done, I forgot to show him the basement, and he was real quick and knowledgeable, went downstairs, and did what he had to. He even checked the garage. As far as I'm concerned, Terminix is the best. I have no bugs since their service and I have a super great experience with them.

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    Staff

    Reviewed Feb. 12, 2016

    Excellent service in all aspects. Great people and outstanding results.

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    Customer ServiceStaff

    Reviewed Feb. 12, 2016

    Terminix does service for us every three months. They'd give me a call whenever their man is coming. Their reps are friendly and answer all questions I might have. I've had the service for quite a while and it's very good because I don't have any problem with ants. I'm very satisfied with Terminix.

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    Staff

    Reviewed Feb. 12, 2016

    Probably the main reason I am still with Terminix is this man. He is so knowledgeable and interesting about the facts he tells me about the roaches and their life cycle. He is respectable and is proud of his job and therefore shows me that he is glad to be able to help my family.

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    Staff

    Reviewed Feb. 12, 2016

    Since using Terminix I haven't had any problems. My tech is very personable and thorough.

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    Reviewed Feb. 12, 2016

    Had one issue with ants in my kitchen. Terminix responded next day and fixed the problem. Highly recommend!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 12, 2016

    Our most recent service from Terminix is for an outdoor pest control. They’ve been pretty reliable in the past. Recently, the technician went when I wasn’t here, and he did the job. But I saw him one time before and he did inside that day, and he was very thorough, professional, and knowledgeable. Their customer service reps were also very friendly. Billing was a little sketchy but it was quickly resolved.

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    Reviewed Feb. 12, 2016

    I do not know how Terminix has kept unwanted creatures out of our residence. But I know they have done it and done well.

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    Punctuality & SpeedStaff

    Reviewed Feb. 12, 2016

    The service man is always timely, efficient, and pleasant. He notifies us if he believes we have a problem. We are more than satisfied with our service.

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    Punctuality & SpeedStaff

    Reviewed Feb. 12, 2016

    The technicians who visit my home are quite efficient in their analysis of our needs and respond to requests promptly. They show courtesy in every visit and I feel confident in their inspections and treatments. Whenever I'm home for their inspection, they always announce their presence.

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    Staff

    Reviewed Feb. 12, 2016

    Professional as always.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 12, 2016

    We have been Terminix subscribers for over 20 years. Service is excellent. I love that our rep is the same every month. We trust and respect him. He's diligent and timely and calls if he cannot make it out, particularly in weather conditions.

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    Reviewed Feb. 12, 2016

    The service is excellent. I have been using Terminix little bit less than a year, and I'm satisfied with the service. I left my previous pest control provider because I would still see bugs periodically after a treatment. Thanks Terminix.

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    Customer ServiceStaff

    Reviewed Feb. 12, 2016

    Terminix comes every three months. They usually either call or text me the day before, to let me know that they're coming. The tech isn't always the same one but they're all very friendly and knowledgeable. They come and spray around the outside and inside of the house, as I always have them do. It's pretty straightforward, and we're pleased with them.

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    Staff

    Reviewed Feb. 12, 2016

    John ** has been our Terminix tech for years- is very pleasant, knowledgeable and clearly exceeds expectations.

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    Punctuality & Speed

    Reviewed Feb. 12, 2016

    Call them on a Friday. Suspected bed bugs. They sent Jason, the inspector, out the same day. They confirmed the bedbugs and gave us a list of things to do and started the procedure on Monday. 3 weeks later, they were gone. I would recommend TERMINIX to everyone and anyone.

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    Reviewed Feb. 12, 2016

    I am very well pleased with Russel's service.

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    Customer ServiceStaff

    Reviewed Feb. 12, 2016

    I had a problem with pinhead-sized black beetles, of which I first thought they were poop from roaches. As I cannot get rid of them, I called Terminix and told them that these little bugs get into everything, even into tight jars. Terminix came out four times in a row, and each time I've called them to come out, they say "we'll be right there". I told the tech that maybe he was not using a strong enough solution to kill these bugs - it gets rid of the roaches good, but not those bugs. He then helped me go through my groceries and throw out all the macaroni and cheese, and anything that they could get into making a hole in the box to eat its contents. He was very polite and helpful. As we are in a tropical setting, I am going to have a lot of bugs. But, Terminix will never give any argument, while giving reasonable prices for seniors too and I have recommended them to friends.

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    Customer Service

    Reviewed Feb. 12, 2016

    I first called because I live in a wooded area in an older home and I had ants that were driving me nuts because I would spray and spray and still they came back. So I called Terminix and they came and treated my house for ants and inspected it for termites. I knew I had both sugar ants and carpenter ants. Well since then and I am going back 5 years with them, any problem I have they come right out and take care of it for me. Love the tech that comes to treat my house.

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    Customer Service

    Reviewed Feb. 12, 2016

    Over 10 years ago I paid over $3,500 for installation of Terminix Bait Stations (32) around my home and have renewed the contract every year @ $350 yr. Stations must be checked once each quarter and have been seldom replaced or new bait sticks added. I understand you have a new Bait System that uses poison instead of wood sticks and has to be checked only once a year. I have asked if I could replace old system with the new one without paying the entire $3,500 again and would be willing to pay some reasonable start up cost. I get no response from local supervisor in Lakeland to this request.

    I do not believe I have the most effective system nor that Terminix is willing to work with me to replace it. As a loyal customer (I also have a drywood termite contract and a pest control contract and also had Terminix insulation installed) I do not feel I am being treated fairly in regard to replacing an old, antiquated termite bait system. The courtesy of a response would be appreciated.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 12, 2016

    As always the work was done correctly the first time. He left the information for me and also in my email. Thank you again!

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    Verified purchase

    Reviewed Feb. 12, 2016

    Been satisfied with their service from day one. Takes care of our needs and keeps our home safe from critters. Would recommend to any home owner.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 12, 2016

    We use Schendel Pest Control and have an every 2-month agreement for service, either in home or on the property. I let them know what we need. Service is easy and prompt; our rep spends time to answer questions or make recommendations. Worthwhile service.

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    Customer Service

    Reviewed Feb. 12, 2016

    Terminix has done right by me thus far. I don't have ants or mice. It's a fair deal and they're easy to talk to. They call me in advance and on the same day to tell me they're on their way.

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    Customer Service

    Reviewed Feb. 12, 2016

    I have both services, one on a quarterly one, which I rate highly. Whenever I had a problem they came out. The yearly service, they bill you before you have the service done. Last year they found that I had termite damage and I had to call so many people to get anything done. Well they came out to spray but damage was and still waiting to be completed.

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    Terminix
    Response from Terminix

    Hello Lisa, we sincerely apologize about your experience with your service! We appreciate your feedback and would like to make things right. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
    Verified purchase
    Staff

    Reviewed Feb. 12, 2016

    Gerald ** was the technician who came to my house to check for termites. He was very thorough and did his job well. I don't think I got the survey that was specific for him but I would certainly give him a 10.

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    Staff

    Reviewed Feb. 12, 2016

    Mike should be given raise, he cares about my home and my baby and animals. I like his work. He care about us!.

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    Punctuality & SpeedStaff

    Reviewed Feb. 12, 2016

    We originally contacted Terminix because of a tick problem in our yard. Once they came on board we have not had ANY issues with fleas or ticks. It has been at least 5 years or more, and can't imagine having anyone else in charge of our pest control. They have always been responsive to any concerns we may have had. Sam ** is professional, friendly and prompt. He has provided our service almost from the beginning. As well as for several of our neighbors. He is referred to as "our bug guy" by one of the neighborhood children. We would without reservation recommend Terminix.

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    Staff

    Reviewed Feb. 12, 2016

    We live in an area that has a lot of spiders that make webs on the outside of the houses and, of course, are inside our houses. We also had hornet nests occasionally. We called Terminix, and these problems have been solved by our quarterly service by our friendly service pro. He is professional and friendly.

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    Punctuality & Speed

    Reviewed Feb. 12, 2016

    Responded to my request quickly and resolved the issue.

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    Customer ServicePrice

    Reviewed Feb. 12, 2016

    Always responds when you need them. I had a infections of ants in the bathroom. I called them and came right away and the problem was fix. No extra charge.

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    Reviewed Feb. 12, 2016

    Happy with extermination outside the house by Terminix.

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    PriceStaff

    Reviewed Feb. 11, 2016

    Termites haven't returned. I like the pest control and the polite knowledgeable men. Feel the price is high. Hope I will be able to continue using Terminix. It has been a lot of help since I am 82, have COPD & on Oxygen. Here for 53 years and important to keep my home in the best shape I can.

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    Staff

    Reviewed Feb. 11, 2016

    Terminix is excellent, friendly, and very efficient. They schedule the service for me but I usually change it to match my schedule. Their CSRs have always been very good and professional. Also, their technicians and I talk about different bug species, where they come from, what time of year they come, what I should be looking for, and things that I should be doing. He usually gives me homework to do around the house. Since our last service, pest activity all over the house is much better.

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    PriceStaff

    Reviewed Feb. 11, 2016

    We had a competing pest control company for a few years and found them to be highly intermittent in their effectiveness. We switched and have encouraged our kids to switch to Terminix and are all very happy. We all have the same tech and he is a real pro! We are scheduled bi-monthly, which includes webbing, but they will come out in between at no charge if you have an infestation. Great service for a fair price. We highly recommend Terminix!

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    Punctuality & SpeedStaff

    Reviewed Feb. 11, 2016

    I have been a customer with Terminix for 23 and a half years. I couldn't be happier. Our exterminator Carlo is the best! He is attentive, thorough, explains everything in detail, always on time and is so friendly. I would recommend Terminix and Carlo to a friend in a heartbeat! I couldn't be happier with your services.

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    Reviewed Feb. 11, 2016

    I have been very happy with the service I have gotten over the years. I would recommend Terminix to anyone.

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    Customer ServiceStaff

    Reviewed Feb. 11, 2016

    Aaron does a excellent job at keeping the nasty critters out of my business. Great customer service and he knows his job well!!! Thanks Aaron for being there for my business and keeping it bug free!!!

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    Punctuality & SpeedStaff

    Reviewed Feb. 11, 2016

    I can't say enough about our 'regular' service person, 'Pete'. He's on time, friendly and efficient.

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    PriceStaff

    Reviewed Feb. 11, 2016

    Using Terminix was well worth the cost. They did a thorough job. The first time they went throughout the whole house spraying in and outside. The second time I asked them to come inside again, because I had seen one or two in different places and I did not want them coming back. I have 4 more visits in my year long contract. I tried Ortho bug B Gon and of course Raid. I live in the South, so occasionally palmetto bugs come inside. Nothing worked. Terminix is well worth the cost. And the representatives are very nice.

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    Staff

    Reviewed Feb. 11, 2016

    Terminix has been our choice for pest control for a few years. We have always been more than satisfied with their services. Their personnel are courteous, knowledgeable and have always done a great job. I would recommend them to friends and family.

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    Staff

    Reviewed Feb. 11, 2016

    Due to very low temperature I heard some noise under my house, and scratching at my heat vents. I called Terminix and soon got good service from three skilled men who solved the problem. The vents in the crawlspace were not sufficient, and new stronger ones were installed. Now I am happy to report that I have not had any more unwanted visitors!

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    Reviewed Feb. 11, 2016

    Mosquito control was only marginally effective due to the effect of rain on your treatment chemicals. The use of genetically modified mosquitoes has been proven effective. You should consider that approach.

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    Terminix
    Response from Terminix

    Ernest, Thank you for sharing your feedback! We will use it to improve our mosquito service.

    Verified purchase
    Staff

    Reviewed Feb. 11, 2016

    I have used Terminix for 3 years now. My service tech is always great. He asks me questions about any infect or animal activity since his last visit. He is willing to treat any areas that I feel need treated. He is very professional during his visits. I highly recommend terminix to anyone who might be looking for a company to treat their house for any problems related to pests!

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    Punctuality & Speed

    Reviewed Feb. 11, 2016

    Very friendly and on time.

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    Staff

    Reviewed Feb. 11, 2016

    Termite inspection & pest control. Always excellent service. Terminix is a reliable company.

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    Price

    Reviewed Feb. 11, 2016

    I'm very happy with your services, but upset about the price. We have been with you for years and would like to stay. However with you continuing to increase the price I have no other choice but to start looking for another service.

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    Reviewed Feb. 11, 2016

    We have been using Terminix for many years now and are very happy with our service. Our church is located in a neighborhood that is infested with many different invading insects and the ongoing maintenance service that Terminix has provided has worked perfectly. Their technicians have always given us on-time service with a smile.

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    Staff

    Reviewed Feb. 11, 2016

    He takes care of yard. No problem when I tell him what's been crawling around. Thank you!

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    Staff

    Reviewed Feb. 11, 2016

    They were very thorough.

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    Staff

    Reviewed Feb. 11, 2016

    Merle has been our technician for years. He is dependable, knowledgeable and trustworthy. He goes the extra mile to get answers we need. We highly recommend Terminix because of Merle.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 11, 2016

    Activity of pest is still present two weeks after treatment.

    UPDATED ON 02/20/2016: The dispute has not been taken care of. They were supposed to come out on the 17th of February but never showed up or called. When I called to find out what happened I was told that the date was never entered into their database but I received an email from them with the date and time in it. Oh yesterday I called again and this morning they left a message saying they will be here tomorrow the 20th between one and three o'clock.

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    Terminix
    Response from Terminix

    Hello Ronald, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you had with the pest service. We show service is schedule for 2.13.2016 per your online request.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Feb. 11, 2016

    When we began to have problems with Brown Recluse Spiders, we decided to ask about your control of these pests. When we learned of your guarantee, we decided to "give it a try". Well, we have never been disappointed with your service in taking care of our Brown Recluse, but all other pest insects both within and without our house. Thank you!

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    Staff

    Reviewed Feb. 11, 2016

    At first I didn't know if it was too good to be true, but after we came back into the house and vacuumed for 10 days like recommend my house still till this day is perfect. Great job. Would so recommend you guys to others. We are on the year plan and looking forward to seeing you guys soon again.

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    Staff

    Reviewed Feb. 11, 2016

    The technician was very professional and easy to talk to. He performed the service in a timely manner. It was a good experience.

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    Staff

    Reviewed Feb. 11, 2016

    Love Chris, he does a great job and always keeps me informed.

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    Punctuality & SpeedStaff

    Reviewed Feb. 11, 2016

    Since starting with Terminix we have had NO problems with any pests. The technicians are always courteous and helpful while providing services. The techs are always here when scheduled and complete their work fully and quickly. We may pay more for Terminix but we get what we pay for.

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    Customer ServiceStaff

    Reviewed Feb. 11, 2016

    We have been customers of Terminix for many years and find their service and service professional terrific each and every time. If a problem abounds he is expedient in responding to our call and providing the proper treatment.

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    Staff

    Reviewed Feb. 11, 2016

    Will is our technician and he always does an awesome job. We had a roach problem because we share walls with an apartment building and it's not well insulated. He has treated us every month and we don't have a problem anymore. Hats off to him.

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    Staff

    Reviewed Feb. 11, 2016

    Professional, yet friendly. Job and explanation of each step.

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    Reviewed Feb. 11, 2016

    I have a good technician, his name is Bobby **. He does inside, outside, garage. He changes all the glue trap. He tells me if I see any bugs during the week let him know and he come back out.

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    Punctuality & Speed

    Reviewed Feb. 11, 2016

    Excellent. Timely and efficient.

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    Reviewed Feb. 11, 2016

    Bond does a good job but how much of the insecticide do you use as we found 2 rats and killed them by ourselves and dog killed one rat. Can he use more spray concentrate and spray little longer? Roaches (large ones) die but only a few we've seen.

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    Reviewed Feb. 11, 2016

    I have used Terminix to control pest in homes for 25+ years. I started in an older home that actually had a minor termite and hornet issue. Treatment used cleared up everything and I continued the service in a home I had built. Neighbors complain of seasonal pest but I have no issues.

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    Reviewed Feb. 11, 2016

    Job well done!

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    Punctuality & SpeedStaff

    Reviewed Feb. 11, 2016

    The technicians are ALWAYS very courteous and professional. I usually like them to come into the house to spray inside and out. They do so promptly. The personnel answering the phones are very nice and accommodating. I have never have a problem switching appointments from one date to another. They always provide First Class Service.

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    Reviewed Feb. 11, 2016

    So far I am happy with service.

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    Staff

    Reviewed Feb. 11, 2016

    Mike always does a thorough job. Thank you.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 11, 2016

    We have had 2 technicians since 2009 and both have been excellent. Our pest concerns have always been seen to with professionalism and care. Response to special issues has been quick and complete. Recently, due to a radical switch in weather over the last few months, we experienced a swarm of ants in between our regular quarterly services. The regular tech (Aaron) came the same day, treated and baited with great results, and gave us his personal business cell number, asking us to call in a few days to report results and/or get him back over if the problem persisted. Terminix has been extremely professional and helpful and we would recommend them to anybody who needs pest or termite service and maintenance!!

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    Staff

    Reviewed Feb. 11, 2016

    Johnathan is not only a great technician, but he knows how to relate to a customer's needs. Going that extra step to respect a customer will always work and he makes that a habit. Please let him know how much I truly appreciate the great work he does and it's a pleasure to know him! And thanks for asking!!

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    Punctuality & Speed

    Reviewed Feb. 11, 2016

    We moved into a new home located on the Monarch Dunes bluff. We were inundated with ants. Terminix put us on a quarterly service which has eliminated the presence of ants. We are very happy with the service as the technician shows up on time and is thorough.

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    Denise increased rating by 3 stars.
    Customer ServiceStaff
    After a positive interaction with Terminix, Denise increased their star rating on Feb. 26, 2016.

    Updated review: Feb. 26, 2016

    Terminix acted quickly and resolved my issue. The individuals who reached out to me were sincerely concerned and corrected the situation. I do not believe the issue was with the local office, but the inefficiency of a central call center. Thank you to the local office for resolution.

    Original Review: Feb. 11, 2016

    I've been happy with my normal services but this week has been troubling. I paid over $1000 for annual exclusion service. I called 4 days ago because something is in my attic and still no technician. Have called 3 times and get a different person each time and repeat the same story. I can get a number to be able to talk with a local person. Can you call me at ** and get someone out to my house?

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    Reviewed Feb. 11, 2016

    I live in Lahaina, Maui and have my share of bugs including centipedes and big ants. I am so thankful that Terminix's quarterly bug treatment keeps them away.

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    Reviewed Feb. 11, 2016

    My technician, Dan ** is always timely, clean, discusses potential problems, problems he has found and how to alleviate them, clean, neat, friendly. Couldn't ask for better.

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    Punctuality & SpeedStaff

    Reviewed Feb. 11, 2016

    I was delighted with your Terminix service member. He was on time, fast and friendly... Great Company...

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    Punctuality & Speed

    Reviewed Feb. 11, 2016

    Deon is always punctual, pleasant and thorough. We have used your company for several years and have been happy with the service.

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    Customer ServiceStaff

    Reviewed Feb. 11, 2016

    Great service. Except... Emailed them, change spray date. No response. New tech came anyway, rainy day, I wasn't home. He left note, sprayed (on wet cement) in front. With 6 huge dogs, no way he sprayed in backyard, but left bill on front door. No way spray is effective on soaked cement. No comment from Terminix yet. Otherwise, very satisfied with them (Don't need spray in house).

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    Customer ServiceStaff

    Reviewed Feb. 11, 2016

    Love our tech Jesse. He always calls before he shows. I have dogs so I like to make sure they are inside when he services. He also checks in with me even if it's raining on my service day. He'll reschedule if he can't service because of rain. I work in real estate so I see and meet a lot of people and vendors. I have to say, Jesse is definitely above the rest when it comes to representing the company he works for. His customer service is impeccable. His follow through is amazing and it reflects in his work. Don't ever let this guy go!

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    Customer Service

    Reviewed Feb. 11, 2016

    Have used Terminix for about the last 15 years and have not had a problem. Response when called has been great.

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    Reviewed Feb. 11, 2016

    I have had pest control service by other companies in the past but none vacuums up the roaches! They just spray where they saw or thought they were supposed to be but not Terminix man! He did an A one job!

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    Staff

    Reviewed Feb. 11, 2016

    Very pleased with the job Jamie does. He is a great professional representative. Only want him to service my home. His boss Robert is wonderful to work with too!

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    Staff

    Reviewed Feb. 11, 2016

    Your technician, Luis **, has provided outstanding service. He is efficient and effective. We have had no ant or mosquito problems since Luis began our service. Thanks to Terminix and Luis for the professional service.

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    Punctuality & Speed

    Reviewed Feb. 11, 2016

    They were friendly, fast and efficient. We are very pleased with service and highly recommend.

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    Reviewed Feb. 11, 2016

    I moved into my house 42 years ago. I have been a Terminix customer from day one. Because I have many trees, I signed up for pest control, termite control, and foundation inspection. I have kept up all 3 with no issues. End of story.

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    Punctuality & SpeedStaff

    Reviewed Feb. 11, 2016

    Billy has been handling the Terminix account since I moved here in 2008. He is always on time, very pleasant and very professional. He has a great smile and a wonderful sense of humor. I think he is great and I hope he continues for me for a long time.

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    Punctuality & SpeedStaff

    Reviewed Feb. 11, 2016

    With the treatment of the area of our property, we have been mostly pest free. If there is a problem Terminix returns promptly to take care of any retreatment. They are always very courteous and prompt for schedules.

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    Reviewed Feb. 11, 2016

    They are always on-time, professional and fairly priced!!! If there is ever an issue they fix it right away. I would definitely recommend them to anyone!

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    Reviewed Feb. 11, 2016

    I been with Terminix about 20 years, and I just like their work.

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    Reviewed Feb. 11, 2016

    We have had this service for many years and have been reasonably satisfied. However, we still get occasional cockroaches and other pests in the house. My husband and I are very neat and keep our home clean but living in Hawaii I guess this is to be expected. We are however very concerned about the costs that keep going up and recently we received 2 bills from Terminix to be paid almost immediately and being retired and not expecting them especially to come at one time is difficult. We have been talking about looking into another company who might be able to service our home at a lesser charge but have not decided yet. We do like Sam who comes and takes care of the outside and is very pleasant. Thank you.

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    Punctuality & SpeedStaff

    Reviewed Feb. 11, 2016

    My serviceman is always on time, friendly, & does a good job.

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    Staff

    Reviewed Feb. 11, 2016

    I have used Terminix for several years. They have always done a good job addressing any issue I have had.

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    Reviewed Feb. 11, 2016

    I am most satisfied with the contract as they keep me posted for house inspections and also that my contract is up to date and appropriate for my home. Tops in all categories.

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    Reviewed Feb. 11, 2016

    I have pest and mosquito control for my home. The service I receive is outstanding and I have also told my friends about this plan. Please keep up the good work.

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    Staff

    Reviewed Feb. 11, 2016

    Technician came to my home, sprayed for bugs and asked if we had any questions or complaints, and when we said no, he completed his work and were on his way.

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    Reviewed Feb. 11, 2016

    9 years of being spider cricket free. I know they're harmless, but they scare me to death.

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    Staff

    Reviewed Feb. 11, 2016

    Praise of our service man. I tried to report on his service but I messed up. His service was a (9). Thanks.

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    Staff

    Reviewed Feb. 11, 2016

    We have been a customer of Terminix for over 40 years and recommend their service to one and all without qualification. They are knowledgeable, know their business as well as or BETTER than their competitors. They are friendly, but PROFESSIONAL and if you have a complaint it is taken care of without delay.

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    Reviewed Feb. 11, 2016

    We've used Terminix for approx two years now and they've effectively dealt with our pest issues. No fuss no muss.

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    Customer ServiceStaff

    Reviewed Feb. 11, 2016

    Terminix's service team is fabulous. They are the ONLY vendor that treats my home as if it were their own. The representative calls me immediately from my house or driveway with status reports about the property or the house, as needed. He has become invaluable to us. He is like our eyes and ears. And, there are few to no bugs... So NICE WORK Terminix. Please don't change my representative ever.

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    Staff

    Reviewed Feb. 11, 2016

    Our technician does an excellent job. He always asks if we have any issues or concerns. He very professional, polite and personable. He always has a smile and never complains. He is very thorough with the treatment.

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    Punctuality & SpeedStaff

    Reviewed Feb. 11, 2016

    The Terminix person is fast and efficient. Always polite.

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    Staff

    Reviewed Feb. 11, 2016

    All representatives I have dealt with are very conscientious of their role within their company. They also display a dedication to the needs of their customer. They will do whatever is needed to terminate the problem we may have. Additionally, they all do their tasks with a smile on their faces. Outstandingly.

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    Reviewed Feb. 11, 2016

    I've had great service with Terminix.

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    Reviewed Feb. 11, 2016

    After discovering a large carpenter ant colony which destroyed a window sill frame and a portion of the side of our house, we called Terminix in to help. Not only did they get rid of the ant colony, they also helped with multiple hornet nests in the shingles and shutters around the house. Hornets were gone in 2 days and the ant problem disappeared shortly after that. There have been two follow-up visits by a very professional tech named Colina. Thank you Terminix.

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    Reviewed Feb. 11, 2016

    Alan came back to re-spray due to an ongoing ant problem in our kitchen.

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    Reviewed Feb. 11, 2016

    Terminix has kept pest out of my home and it is a better home because of it. We had a severe problem with ants all over the house and problems with American roaches in our attic. They not only took care of the problem, they eliminated the problem altogether. Thank you Terminix.

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    Staff

    Reviewed Feb. 11, 2016

    I am very pleased with our Terminix service. Our Terminix rep is very thorough and has a great attitude.

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    Reviewed Feb. 11, 2016

    I love the fact that I don't have to worry about bugs in my house. I just wish there was a way to keep those pesky little lizards out. I appreciate Terminix also takes care of any termite problems.

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    Staff

    Reviewed Feb. 11, 2016

    We have lived in our house 11 years and never had a problem with mice until about 2 years ago. We bought an older home and refurbished it. All the homes are older and many have been bought for the same reason. It's a great neighborhood right off downtown Columbus Ohio with a diversity of people in the area which is great. We got mice very bad and Terminix came in and did a great job. Within a week they were all gone. We continue to use the service. They check every 3 months and apply things not only for mice but spiders silverfish and keep a close eye for termites and many other bugs. We couldn't ask for better service or friendlier people. I give them an A+.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 11, 2016

    We have been customers of Terminix for over 15 years. We lived on Maui until mid-2015, when we retired to the Big Island. During this spell we have had several different Terminix employees into our home for the quarterly service. To a person, they have been polite, professional, understanding and knowledgeable of our needs. On the few occasions we have had them return for a follow up visit, they were conducted promptly and with the same professionalism as regular calls. We appreciate Terminix for keeping our homes and yards protected over all these years.

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    Reviewed Feb. 11, 2016

    Since we had Terminix to complete install termite control and insect control, we had not had any visible signs of an anywhere inside/outside our home. Thanks to Terminix of Somerset, KY.

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    Customer Service

    Reviewed Feb. 11, 2016

    Routine Quarterly Spray - I reviewed the results. Everything was done properly. Good customer service.

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    Staff

    Reviewed Feb. 11, 2016

    Nick has been very helpful and we all hope the problem is resolved.

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    Staff

    Reviewed Feb. 11, 2016

    Excellent service. Technician is friendly and professional.

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    Price

    Reviewed Feb. 11, 2016

    We have been a Terminix customer for more than 25 years, and live in a rural setting. Terminix is reliable as clockwork, and will always take care of any issues as they change from time to time. Great service, reasonable price.

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    Staff

    Reviewed Feb. 11, 2016

    We LOVE our technician, Billy. He is professional and remembers our unique needs each time he visits. He is why we continue to go with Terminix each renewal period.

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    Customer ServiceStaff

    Reviewed Feb. 11, 2016

    Terminix treated my insect problem and continues to keep the problem down. They had scheduled to come every three months. They call in advance and tell me what day they're going come. The technician is very friendly and does his job well, comes when he says he will. Once they treated the place, I had no more trouble. Since then they've been making sure no pests return. I'm completely satisfied with the service.

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    Reviewed Feb. 11, 2016

    We started years ago with Spears and then Terminix bought them out and we’ve used them since. They do regular pest maintenance and our experience has been fine. They pump everything under the house. I talked with the technicians when they come to do the service and they seem to be professional and know everything.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 11, 2016

    The last time Terminix was here was to spray around the house for ants. They came on time and the technician's very nice, polite, and concerned. He knows I have a dog and a cat. They always call me the day before, so I have the cat indoors. They never bothered me. They just come, spray and leave, and I never have ants. I love the service. I have recommended them to my neighbors because I want them all to get it to get rid of my ant problem.

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    Punctuality & SpeedStaff

    Reviewed Feb. 10, 2016

    Terminix was here in December to look at the property to make sure there are no termite issues visible. There was none then and there has been none since. The technician was pleasant, prompt, and efficient. Terminix scheduled the service for me, I would’ve been able to change it had I needed to, but the time they picked was acceptable. Our experience with them over the last 30 years has been okay, aside from the fact that their website didn’t work for four to five years. But it seems to be much better now.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 10, 2016

    Terminix went around the house and checked everything for their yearly visit. It was the first time I’ve ever had them not call or send me a notice to let me know that somebody was coming, which I thought was strange. If they had notified me like they normally would have, I might have said "I'll be leaving at such and such time. He’d better be here before then or else we'll schedule at another time." Luckily, I was there at the time because 10 or 15 minutes later I would have been leaving to go to our meeting. The young man was extremely nice and very courteous. He even pulled his shoes off or put up strippers over them before he came in the house. I couldn’t ask for people to be more courteous and nice. I've always recommended Terminix to everybody.

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    PriceStaff

    Reviewed Feb. 10, 2016

    The guy from Terminix did really good. I don't see any pest after the service, but I am dissatisfied because of their high prices for the yearly fee.

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    Terminix
    Response from Terminix

    Edna, Per our phone conversation, we lower your Termite Renewal rate back to last years rate. I also explain that we normally don't generate a new bill. You have until the end of March 2016 to pay balance. We apologize for any inconveniences you may have experienced.

    Resolved outside ConsumerAffairs
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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 10, 2016

    Terminix is only as good as its local offices. I have had a positive experience with Terminix in Honolulu. Unfortunately, my experience with the Hilo Office (16-164 Kakara Street, Keaau, Hawaii) has been mostly negative because they did only a partial job and have made no effort to remedy the problem. Moreover, they have not responded to my complaint.

    Terminix's Hilo office was contracted to tent-fumigate two structures for drywood termites: 1) house and 2) separate shed. On 12/23/2015, they fumigated only the house. When I phoned Terminix Call Center to inform them that the shed was not fumigated, they set up a reinspection appointment for 12/31/2015. No one showed up! The call center then connected me with the Hilo manager by phone on 12/31/2015. He said that the shed was not fumigated because it had no running water and electricity.

    When I explained we could remedy this by running a garden hose and an extension cord from the house to the shed (I have the hose, adapter, and electrical extension cord available on site), he agreed. I thought he would call me back to arrange an appointment to tent-fumigate the shed. In the last six weeks, I have phoned the Terminix Call Center numerous times. The Call Center only forwards messages to the Hilo Office. (Note: One cannot phone the Hilo branch directly, since phone calls are routed through the Call Center.) I have written a certified letter to Hilo Terminix (1/14/2016), asking that they fulfill their end of the contract in a timely manner.

    No one from Terminix has followed up in response to my phone calls and letters. My demand is not unreasonable: Fulfill the contract or refund the purchase price! I hope this forum will encourage Terminix to resolve this complaint. In the meantime, any consumer reading this entry should be aware that there are problems with the Hilo Terminix office, that they are not communicating with their customers nor fulfilling their contractual obligations. Beware!

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    Punctuality & SpeedStaff

    Reviewed Feb. 9, 2016

    I like the technician that Terminix sends to this property. He's professional and always is on time. He shows up, which sometimes in Miami not showing up is a real big issue. He is excellent so I've been very pleased with his service.

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    Staff

    Reviewed Feb. 9, 2016

    Efficient, effective treatment provided on established schedule of services by trained, knowledgeable technicians.

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    Staff

    Reviewed Feb. 9, 2016

    My most recent experience with Terminix is about the same as all the other ones I've had. Somebody showed up. He was a very good man, well spoken and helpful. He's very professional and well trained. He did a detailed check on my property and made me feel very reassured. He did a really good job.

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    Punctuality & SpeedStaff

    Reviewed Feb. 9, 2016

    Wes is always here on time and always asks if we have any problems that we need taken care of. He is always very polite and efficient.

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    Customer ServiceStaff

    Reviewed Feb. 9, 2016

    My Terminix termite inspection is done routinely. They call to remind me about it and we set up a date for the visit. The technician is very knowledgeable and thorough. He explained things and gave me a report on what he did and didn't find. If he finds termites, a treatment is scheduled. Everything's been fine since their last visit. They also did a weed control treatment this year and that came out very well. I'm very happy with their service. They are a very professional company.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 9, 2016

    I have two contracts with Terminix-- termite and regular bug, and they are very efficient with both. I have a yearly termite control check, and if they find something small, they’ll treat it. Also, every quarter they come and not only spray the perimeter of the house, but also throw some granules that the bugs ingest and kill them. If I have problems in between the quarterly, all I have to do is call them and they send somebody down. There's no extra charge for that. A week ago, I found a centipede in my house and I called, and the very next morning, the Terminix person came down, sprayed the whole place for me, and took care of it. The phone service is very good. I'd give them high marks. I have nothing but good stuff to say about Terminix, they're quick and personable.

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    Staff

    Reviewed Feb. 8, 2016

    Terminix are pretty cut and dry. They come out right when it's scheduled, do the inspection and they leave. The technician was very nice.

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    Reviewed Feb. 8, 2016

    Our service tech is extremely supportive of all our pest control needs.

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    Punctuality & SpeedStaff

    Reviewed Feb. 8, 2016

    My service tech is always on time. He is friendly, polite, & helpful. Scheduling is easy.

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    Customer ServiceStaff

    Reviewed Feb. 8, 2016

    We have a contract with Terminix and they come out twice a year. We've been in the house for over four years and one time we called them out and they saw the problem that we had the most termite condition since. I’m at home every time they come, and their service was good with me. I follow around the guy who comes in and he does a great job.

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    Terminix Company Information

    Company Name:
    Terminix
    Year Founded:
    1927
    Address:
    150 Peabody Place
    City:
    Memphis
    State/Province:
    TN
    Postal Code:
    38103
    Country:
    United States
    Website:
    www.terminix.com

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