
Terminix Reviews
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About Terminix
Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.
Visit www.terminix.com- Skilled technicians
- Wide range of services
- Re-treatment guarantee
- Not available in every state
- No specific pricing
Terminix Reviews
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Reviewed June 11, 2016
The technician was on time, friendly and listened to my concerns. He treated the affected areas. The problem is still occurring however.
Reviewed June 11, 2016
In my only experience with Terminix, they said they were going to come on a certain day and time and the tech did show up at the appointed time. He was very knowledgeable, thorough, and handled everything that we expected him to. Clearly, he had a lot of experience. We've been very happy with the results so far. The pest activity bogged down quite a bit. I like Terminix very much.
Reviewed June 10, 2016
I have been under contract with Terminix for 9 months on a cottage I rent out. We needed to get rid of the 4" long cockroaches. The service guy is called out regularly but to no avail. I'm about to lose a good tenant because she is afraid to walk around in her home at night because the cockroaches are still invading the unit. The service guy sprays (I think he is using water!) and nothing seems to help. When asking for help from the corporate offices, they will not give me the local phone number and just cancelled my service. I can't find any info on their "100% Money Back Warranty"... These guys are terrible! DON'T USE THEM!
UPDATED ON 08/22/2016: I wrote a review about my terrible experience with Terminix and the fact that they don't honor their warranty or do what they promise even in their services. I had a one year contract that cost me over $700 on a new property that had been remodeled from the studs up. We sealed all the walls, baseboards and every damn access in the place, but Terminix could not control the damn cockroaches. I sent ConsumerAffairs a review, but it looks like this has "been resolved"... IT HAS NOT! They have never controlled the cockroaches. I've lost my tenant over this and the company is worthless. DON'T DO BUSINESS WITH THESE PEOPLE... They'll drive you absolutely crazy with excuses and lies!
Reviewed June 10, 2016
The service seem to be good. My main problem was mole, crickets and wasps; those critters seem to have met their match. At least the problem seems curtailed. The ant this year are more of a problem. It must just be the year for ants. I'm not the only one fighting them. They disappear after treatment and a new bunch moves in two weeks later. Everything else that crawls has been terminated though.
Reviewed June 10, 2016
Service is good but I am finding unwanted pest in my yard earlier than I had anticipated.
Reviewed June 10, 2016
The service provided by Terminix is quick, easy and worth the cost. Our technician, Matt ** is very knowledgeable at what he does. He takes the time to explain and offer suggestions for improvement each time he visits. He always calls ahead to schedule service. He is prompt and always professional.
Reviewed June 10, 2016
They set the time that they come and it doesn't interfere with our busy daily lives. They always show up on the date and time they specify and even when we are home, we barely notice them being here. They do the work in a timely manner and are always good about communicating with us the activity they've noticed and what they've done to take care of it. Before choosing a pest control company, I shopped around and they are also the cheapest option that we found but still provide quality.
Reviewed June 10, 2016
Terminix has been fantastic and we appreciate it. There are two elderly women who live at the home and they’ve been ecstatic about the work that Terminix have been doing. We’ve got the contract for the squirrel and little by little Terminix is getting rid of them. They’ve patched up a number of holes and they’ve done a number of different things there. So far, I’ve been very happy and I’d absolutely recommend them.
Reviewed June 9, 2016
Our Terminix technician is always on time. He is pleasant, informative and thorough. He is considerate of our time and makes us feel like important customers.
Reviewed June 9, 2016
I have been incredibly disappointed with our experience with Terminix. Several months ago, I developed odd bites on my foot. We had previously had bedbugs in our home two years ago, and I was afraid they were back. I knew it was unlikely, and didn't really see any other signs of them, but Terminix offered a free inspection so we scheduled one just for peace of mind. When the inspector came out, he did not see any signs of bugs in the first bedroom, or anywhere in or on the bed in the second bedroom. However, he did find what he said was a dead stinkbug deep in the crevice of the floorboard of the second bedroom. Since we knew we had had them two years ago, my husband ask the inspector if it could have possibly just been there for two years (as it was in so deep the inspector couldn't even get it out). He said "no way, it would be dust by now."
So, believing his statement that if he saw one there were more, we scheduled a bedbug service. When the person came to treat for bedbugs three days later, he told us that he saw absolutely no signs of them anywhere. We pointed out to him the bug in the floorboard and he said it wasn't even a bed bug. Further, he did say that he did find one dead bedbug in our couch. However as soon as he touched it, it turned to dust -- showing that it was really old. When we asked him if it could have been there from two years ago, he said "absolutely." So at this point we knew the initial inspector had lied to us not only about the bug being a bed bug, but also about a bug maintaining its shape for two years (we've since learned that since their exoskeleton is on the outside, an untouched bedbug would retain its shape forever). We had been duped into paying for a service we didn't need.
After this, I called Terminix multiple times over several weeks, demanding a refund. We had paid $900 cash and financed approximately $2,000 for this service. I was told repeatedly that someone from our local Allentown branch would contact me, but that never happened. Eventually a refund of the $900 was credited to our account -- but I still have not heard from anyone from the office. We continue to get bills from the financing company for the remaining $2000, and I have continued to call Terminix about this issue for months.
The main number keeps telling me there is nothing they can do and they will pass it onto the Allentown branch. However no one from Allentown branch is calling me back, and now our account has been sent to collections. The lying and swindling that went into selling us an unneeded service is bad enough, but the lack of customer support and follow up after the sale is beyond ridiculous and completely unacceptable. I should not have to spend hours on the phone trying to fix someone else's mistake.
Reviewed June 9, 2016
My experience this year with Terminix was not the greatest. They missed a visit completely plus they got my services confused. I have two kinds - one is for exclusion of rodents and the other one is for termites. I pay two different prices for the two services and they just don’t seem to follow up on the rodent problem. I and I want them to come and exclude. The technicians that come are fine, especially Ed who is very good. I’ve also recommended them to two friends. The lady next door and my friend got them because of me.
Reviewed June 8, 2016
Our service tech Enrioque ** is our service tech and is one of the best there is. Also we just had a termite inspection from another tech (can't recall his name) but he was nice, thorough and very professional.
Reviewed June 8, 2016
As a previous customer, although in a different state, I was familiar with TERMINIX. I was satisfied with their ability to work with my schedule then as they do now. Technicians are friendly, stick to the schedules. Flexible to work with and around changes in the scheduled service plans. Answer even the dumbest of questions, suggest corrective measures and explain the "how and why" they perform the service.
Reviewed June 8, 2016
I paid 7,125.11 to this company for various services. They have used 6,577 of it and are now billing me for service. Wonder what they did with the rest of my money? They also promised me services that they did not perform and they also promised to waive the service fees for a year since I paid so much in advance. That did not happen either. I will never use this company again. The service person was friendly. Too bad he has to work for a fraudulent company.
Reviewed June 8, 2016
I called and set up an appointment for their free home inspection. I have a two-yr old daughter that is receiving bites I can't find source. They called and cancelled appointment and said expect someone to come out on Tues. By two o'clock Tuesday I received no call so I contacted Terminix. They informed me I cancelled appt. I informed them I never did and asked to speak to rep Michael supervisor and instead of transferring me, Michael proceeded to hang up. Called back and was told they will not service my property due to rep Michael and now I still have problem, low income and no help. Thank you Terminix.
Reviewed June 8, 2016
We have had this service for years and would recommend them to anyone.
Reviewed June 8, 2016
It was nice that our Terminix guy gives us a call letting us know he is coming at a certain time.
Reviewed June 8, 2016
The technicians are always extremely professional and courteous.
Reviewed June 8, 2016
Terminix has been great at getting rid of my ant problem. I had swarms of ants coming in before they began treating my property and house. My service technician is very thorough and I really appreciate them being so responsive.
Reviewed June 8, 2016
Scheduling was very easy. I made a phone call for a pest issue and the service was scheduled. Plus, the technician was pleasant and thorough. Since the Terminix service, the problem appears to be resolved. I'm pleased with the service.
Reviewed June 7, 2016
The technician was very professional and checked the inside locations indicated on our report. We were also having a little issue with mice in our shed and he very willing said, "I have traps in my van!" When the regular yearly service was complete, he then set four traps in our shed.
Reviewed June 7, 2016
The service is great. I have 3 months service and I don't have any bug problems.
Reviewed June 7, 2016
Terminix do regular pest control and termite inspection for us and they notify us when they’re coming. The technicians were very good. Whoever comes is very courteous and seems very knowledgeable. When we have questions, they always tell us exactly what they did. I always have them come in and check the basement in case there are any mice around and they take care of it. I don’t see any bugs and mice, so that’s good.
Reviewed June 7, 2016
Terminix works very well with me when scheduling my service. We have the service done every year and since we’re doing that and have the coverage, we have no problem with the pest activity in our store.
Reviewed June 6, 2016
The quarterly pest control service was exemplary. Russ was on time and the pest control service was done in detail - a beehive in a front yard bush was located and exterminated. The work was exemplary.
Reviewed June 6, 2016
The technician shows up within the time frame expected. He covers the whole property and asks if we have any specific concerns. We are very please with our service.
Reviewed June 6, 2016
My technician is usually very friendly, considerate and prompt with service.
Reviewed June 6, 2016
Great timely service, knowledgeable and courteous. Listen to any concerns and then addresses the problems and resolves any issues.
Reviewed June 6, 2016
Noel has been our service tech for years. He is OUTSTANDING!! He is always prompt, extremely professional and courteous. His appearance is always top notch. This was a regular service call. There was no issue.
Reviewed June 6, 2016
Timeliness, work ethics, promptness, taking care of business in a professional way and guaranteeing complete satisfaction. We have been with "T" for well over forty years and plan to keep you folks around as long as we are in our home... Many thanks for your service.
Reviewed June 6, 2016
Our recent Terminix service was an outside treatment for the ants and the spiders. It was great and worked very good. The technician was really friendly and says jokes.
Reviewed June 6, 2016
I called Terminix to come back and take care of the original pest issue. They had sprayed everywhere initially for the ants but the first person missed one of the trails that were outside, so the ants were still coming in the house. So I had a second visit, and this second guy looked at it and found one other trail that was leading in the house. The technicians have been very nice. But I’d been gone for two and a half weeks, and I come home and there’s still another trail that leads upstairs to my bedroom that has not been addressed yet. I haven’t been home long enough to call them again, but I will be calling them before the week is over.
Reviewed June 5, 2016
Terminix came out to service me May 11th and the scheduling process has been fine. They would come out every other month. However, the bill was sent out before the payment posted. Other than that, it's been good. The technician was very nice and I would recommend them.
Reviewed June 5, 2016
Mike, the Terminix guy who comes in every other month, is great. He listens to our concerns, checks the traps for mice and sprays around the outside. He's really good.
Reviewed June 4, 2016
Our technician Brian is always upbeat and positive, responds quickly and appropriately to concerns and is always very professional in appearance and behavior.
Reviewed June 4, 2016
They are prompt, friendly, and very helpful.
Reviewed June 4, 2016
I would highly recommend Terminix to anyone who is looking for successful termite and pest control.
Reviewed June 4, 2016
When I originally signed up I was given a brochure explaining their product weakens over time in accordance with environmental regulations, to a point where after 7 years, refresh injections need to be made. After the 7 years was up, their reps acted like they knew nothing about this and continued to get me to sign up for continued annual coverage, saying the chemical was still effective.
Reviewed June 4, 2016
It has been a great experience all the way around with Terminix. I book everything online and I always request one particular guy who treats everything. Roy is a great technician. He's the best. I would highly recommend Terminix.
Reviewed June 3, 2016
Service technician came on time, was professional, & answered the few questions that I had.
Reviewed June 3, 2016
The service tech always calls the day before to ask if there is anything he needs to look out for. He is on time and keeps things clean.
Reviewed June 3, 2016
John is wonderful. Any concern I have is no problem for him. He answers my questions & no matter the weather he has a smile on his face. He is on time & makes me feel confident that I will not have any problems with pests. He also makes sure all the gates to my yard are closed & secured before he leaves. I have 3 dogs & don't want them to get out. A big thank you to John.
Reviewed June 3, 2016
Your technician was courteous and efficient. He was considerate of our newly refinished hardwood floors and worked cleanly and efficiently.
Reviewed June 3, 2016
Our Terminix technician ran out of time on his initial visit for his assigned job, so made the effort to return another day to satisfactorily complete his assignment! Job well done!
Reviewed June 3, 2016
I haven't had any problems with Terminix. The recent experience was good.
Reviewed June 2, 2016
My technician is always timely and courteous, willing to answer any questions I have. I have been nothing but positively impressed by my service with Terminix.
Reviewed June 2, 2016
I have had a contract with Terminix for about the last 10 years, both on my house and a business property that I own. I have no complaints about the service, inside or outside. The technicians have been polite and efficient and I have no pests.
Reviewed June 2, 2016
The technicians of Terminix were very cordial, polite, and nice. I have no problems or complaints whatsoever.
Updated review: July 7, 2016
Terminix came out 3 times to retreat for subterranean termites and drilled where they didn't drill before, followed by the territory supervisor to ensure the job was done correctly. I do believe now the termite problem has been treated correctly.
Original Review: June 1, 2016
8 months ago, Terminix diagnosed that I had two types of termites. Formosan termites and regular termites. They dug around my house and poured chemicals in the ground and treated my entire house with various chemicals as well. Formosan termites are bad and eat wood fast. I made mental note of where the wood was eaten to in my garage at the time of the treatment. A month passed and I witnessed continued destruction to my garage roof beams. The damage continued to grow larger at an alarming rate. I called Terminix and they came out and said that it's common when the house shakes that wood shavings would continue to drop and refused to retreat the area.
7 months later and my garage roof is about to cave in. The termites are there and continue to spread. If any weight was laid on my roof, it would cave it. The beams are so eaten out. Now they swarming every other night and my garage fills with thousands of flying termites. Some of them find their way into my house and were flying around my bedroom. So, obviously, their termination efforts did not work. Nobody will return my phone call. My next step is to hire an attorney because they must be held responsible for the damage that was done by the termites that they didn't get rid of and, even though I informed them of this, they wouldn't retreat my house.
Reviewed June 1, 2016
Our technician has been on time and does a great job.
Reviewed June 1, 2016
Friendly and courteous customer support personnel.
Reviewed June 1, 2016
Tech showed up on time and addressed the issue we were having with termites. No more termites!
Reviewed June 1, 2016
Our technician was on-time and completed our routine service promptly. He then addressed our continuing mouse problem, indicating possible areas of entry and refilling bait traps and glue boards. As we live in the country this service has been essential for us and has virtually eliminated our mouse problem.
Reviewed June 1, 2016
Terminix is reliable and dependable and scheduling the service with them online was very easy. Also, the technician was very friendly, on time and did a good job.
Reviewed May 31, 2016
Terminix eradicated my termite problem quickly and efficiently. The service tech was neat and clean and extremely knowledgeable. I most heartily recommend this service to anyone having termite issues.
Updated review: June 23, 2016
We finally got this resolved and have decided to continue our service with Terminix, esp for Mike **. He's a great guy. Have always been satisfied with him (9 yrs.). Mike is the one who finally got this problem resolved for us. All of this being said, customer service needs a lot of changes. People who we talked to didn't know what they were doing. They put us on hold almost an hour.
Original Review: May 31, 2016
We love our technician, Mike!!! We've used your service for nine (9) years. Every three (3) months, we receive a postcard saying cost going up 6.00. We were on hold on the phone for an hr. Friday. We canceled our service today. The customer service (on the phone) either we can't understand the people we are talking to or we are on hold forever. We use this service year-round. Really don't need them in the winter but still have them come. So if this company doesn't want to work with their customers over the prices, esp. since we are long term customers, then we will look elsewhere for this service. Very sorry to Mike!!!
Reviewed May 31, 2016
The agent was very polite answered questions that I had about bug and ant control.
Reviewed May 31, 2016
If at all possible I would never change Terminix for any other company. I have been so blessed with this company!
Reviewed May 31, 2016
Great response and knowledgeable.
Reviewed May 31, 2016
I wrote a review on 11/15/2015 and I trusted Terminix' response as to what they had done and I thought that the $4000 that I paid to have extermination service for rats was way overpriced but did not argue. Now, six months later, my house sale fell through because the inspector detected a rat infestation. In addition I had a local rep come out last week for my exclusion check up and he himself stated that some entry points were not sealed off properly! Seriously! $4000 and six months later I have rats again and my house sale fell through? If this is not rectified I am suing Terminix! I had four realtors come to the house when I was looking to list it and all four of them scoffed at the notion that I used Terminix and now I know why! I NEED this resolved now as I have ample grounds for a lawsuit against Terminix!
Reviewed May 31, 2016
We get routine visits from Terminix and their reps are very pleasant. They send me a note that says when the technician is coming, he appears and everything is perfectly fine. It's been thirty years and the pest activity is non-existent. Terminix hires very capable people.
Reviewed May 30, 2016
Technician is very professional and knowledgeable. Service is always timely and convenient.
Reviewed May 30, 2016
We have had Terminix for over 10 years. Our service technician is always prompt and very kind.
Reviewed May 30, 2016
Job well done as always.
Reviewed May 30, 2016
We have been customers for 50 plus years and I don't like having to call in every time you folks want to raise the rate. We have two homes covered by Terminix for bugs and termites and feel that the amount we pay is more than adequate.
Reviewed May 30, 2016
My Terminix agent is extremely thorough, professional (both appearance and quality of work), and on-time, every time. He goes to great lengths to give me the over and above service. I cannot state enough "positives" for him. He truly is OUTSTANDING! What else can I say? His name is CRUZ **.
Reviewed May 29, 2016
The technician was very nice and informative about what he was using and where. I would like to have known if my technician could or had stuff he could put around my garden. I'd had ants but they are still very prominent in my garden. I'm unsure if the technician is able to treat those types of areas.
Reviewed May 29, 2016
It took me considerable efforts to schedule a service with Terminix. Scheduling is a mess. When you call, the CS reps will transfer you from one to another. There are more schedulers than customers, so one scheduler has no clue what another one is doing. My wife is dedicated not only to pay for this service but to be online with the reps and they're usually very dumb, slow and not productive. However, the techs do a good job. They check whatever problems and say if everything is fine. They do what they’re supposed to do. I’ve never had problems with them and I don't have bugs in my home since the service.
Reviewed May 28, 2016
Jim ** arrived at the time he specified in his call the evening prior. He is always very courteous, explains what he will be doing to correct the problem, always is neat and rates an A+ as a Terminix service technician.
Reviewed May 28, 2016
The technician is very caring and knowledgeable.
Reviewed May 28, 2016
I really don't have to do anything to maintain Terminix services. They keep all the appointments. Send me the confirmations and reminders I need manage my time and I use auto pay. If I need something in particular, I call and it's never a problem. The technicians are friendly and thorough.
Reviewed May 27, 2016
Have had the pest control service for several years. Have had no problems in the home. If any pest problems occur, they take care of them.
Reviewed May 27, 2016
In and out without disruptions to our workflow.
Reviewed May 27, 2016
Representative was very efficient, polite and friendly.
Reviewed May 27, 2016
Great service. We received a call a couple of days before and technician was timely.
Reviewed May 27, 2016
I would recommend Terminix.
Reviewed May 27, 2016
The gentleman that come to do our service is very professional and will answer any questions we have. He also asks if we have had any problems in between service and will fix the issues that come up. If anything come up in between service Terminix will send someone out to address problem. We are satisfied with our service. Thank you.
Reviewed May 27, 2016
We have been using Terminix for many years. The service and the technicians have always been very knowledgeable, professional and helpful. Timeliness has never been an issue for us. And we are pest-free.
Reviewed May 27, 2016
I have been a customer of Terminix for the past 19 years. I have been most pleased, but must say the customer service has truly been the best within the past year.
Reviewed May 27, 2016
We’ve been with Terminix for so long. We have somebody who looks at our termite traps and somebody who comes to look for mice. Since their service, I noticed that the termites disappeared and we’ve never had them since.
Reviewed May 26, 2016
The service Tech is always on time and very clean. Always take the time to answer all of my family's questions.
Reviewed May 26, 2016
I have found Terminix to be very good around my home and my plants. They did come quickly when I had a ant problem under my house and coming up in my heat registers. The men always used their booties in my home and checked in with me later. All their service I felt was outstanding!
Reviewed May 26, 2016
Very professional service, polite and thorough.
Reviewed May 26, 2016
Our service technician is very helpful. If we have any questions, he is always willing to spend time answering them. The tech provides prompt and friendly service. Whenever I call the main number the team is always most efficient and able to handle anything I call about!
Reviewed May 26, 2016
We appreciate the professional and friendly service provided by the technicians. We've never been disappointed.
Reviewed May 26, 2016
The Terminix technician is so nice, knowledgeable and thorough. He takes the time to answer all my questions.
Reviewed May 25, 2016
I like their last visit when they installed the bait traps. Their technicians were very professional. I'm not seeing bugs in my home for now and I’m very satisfied with Terminix.
Updated review: June 7, 2016
The branch manager and his employers have agreed to resolve this matter in a manner that is satisfactory. The work still needs to be done, but there is agreement as to how that is to be accomplished.
Original Review: May 25, 2016
I've tried 9 times over a period of 8 weeks to try to get Terminix to repair the damage they did to my bedroom ceiling when I paid almost $6000 for an exclusion that replaced the insulation in my attic. Kinda frustrating that I can't get Terminix to respond. They started the repair, but won't finish it. I've been a customer for over 25 years. I guess I'm not sure what it takes to become a valued customer.
Reviewed May 25, 2016
I have had a termite contract with Terminix for 2 years and have made constant complaints, all the way to Corporate. They do NOT respond within 24 hours. They DO NOT make appointments on time, or in many cases, at all. I lose money for not being at work. I have LIVE termites in my home, flying around, and the branch managers do absolutely nothing. It is supposed to have 24-hour resolution. It has been 2 weeks.
Reviewed May 25, 2016
Excellent service! Tech was on time and went about his job quietly and professionally.
Reviewed May 25, 2016
They always show up within the time frame given. They do a great job and are always extremely kind and respectful. I really appreciate the fact that the products used are not harmful towards animals! Thank you Terminix!
Reviewed May 25, 2016
My Terminix service is a wonder! Almost completely automatic and hidden; The technician comes out and does an excellent job, leaves notice that the work was completed and I get billed later. I wish more services were so convenient!
Reviewed May 25, 2016
I've contacted Terminix since it was the first company that popped on my google research due to some "activity" in the attic. I had someone show up and investigate what the problem was and was told I had squirrels and mice in the attic, pushed me into signing papers and of course I wanted to get rid of whatever was going on up there... Turns out after the "billing" was stipulated, and the exterminators showed up to look again, there were no signs of activity whatsoever, maybe some droppings in the unfinished part of the basement that we barely use and possibly there before we moved in... Anyways, you can not contact anyone about it, they will not call you back, now I have a huge bill financed for something I totally did not need to begin with! Do not trust them!! Rip off and terrible in solving any issue!
Thank you for bringing this to our attention, Sara. We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.
Reviewed May 24, 2016
Cody has been our technician for several years now and has always been courteous and professional. He inquires if we have any problems, tells us what he is going to do and answers any questions we have. He looks over the area and tells us if he sees any problems. He is always neat, well groomed and friendly. He always closes the gate and lets us know when he is finished. He is one of the reasons we use Terminix for our Pest Control service.
Reviewed May 24, 2016
I'm extremely happy with Jay who comes in and does the spraying. He's a nice man and he does a good job. However, I'm very unhappy with Terminix because I've had a lot of problems with the other one who came. I would not recommend Terminix because of that guy. When they tented the house, they damaged the landscaping. The guy said, "Don't worry about it. We'll take care of it." He stood in front of my lawn when he said it and he saw the damage done. But when it came down to it, he didn't even reply to anything. I sent him an email how much it would be, he never responded and totally ignored me. I got an estimate and other guys took care of it.
Reviewed May 24, 2016
Technicians have all been very nice, thorough, but generally they are late in arriving. I think they are over-scheduled.
Reviewed May 24, 2016
They try to get you into a contract. Beware. More expensive than 6 other companies that I called after the guy made an appointment and showed up, and walked around the house asking the same thing the person on the phone did. Then he informed me there is a 1 year contract and if you say you don't want a contract he can't help you anymore. This company should be at the bottom of the list not the top. Only 1 other company wanted a contract and this is out of 10 total I called.
Reviewed May 23, 2016
After being a customer for over 15 years, termite account was cancelled by Terminix after I had a hard time getting them to come out and perform yearly termite inspection. Finally, the inspection was completed. Called to pay and after 45 mins on the phone with them, no one knew how to reinstate the account. Said they would call back within 24 hours. No call back. Called back 30 days later, same thing. Almost an hour on the phone and they still can't take my payment without speaking to someone else and they are not available. Said I will get a call within 24 hours. Customer Service can only handle basic calls. All other calls are referred to the local office and no call back is received. I ask for the local office number and I was told they can't give it out. I miss the easy to deal with company I started with 15 years ago.
Reviewed May 23, 2016
We always get prompt and professional service from Terminix. We had reports of roaches being seen in certain parts of our facility and service tech came out right away and we haven't heard that the roaches have been seen since.
Reviewed May 23, 2016
I've been using Terminix for several years and have the best service technician ever. He's very polite, and very thorough, and very informative. Couldn't ask for better. I've had very few dealings with customer service via telephone, but the times I have called, everyone was very helpful.
Reviewed May 23, 2016
Terminix employees are all very courteous, polite, and knowledgeable. They take their shoes off when they come into the house. Any questions are answered thoroughly and intelligently. Any problems are immediately addressed. If they can't be completed in one visit they come back promptly. We use their bug spray, termite coverage, pillars under the house (it was sinking), and containment - they replaced all the screens leading under our house. Very pleased with Terminix.
Reviewed May 23, 2016
The technician came exactly when he was scheduled to arrive, was very professional and careful not to track mud or dirt into my house, and was very pleasant and helpful about describing what he was looking for. I was pleased with his service.
Reviewed May 23, 2016
My service tech is one of the nicest people I've ever met. He always goes out of his way to make me feel comfortable with what he's doing. He takes the time to explain things to me and develop a game plan together.
Reviewed May 23, 2016
My tech always arrives on time. He gets all of the areas I ask him to get without hesitation. He is very thorough. He always sets up new traps and makes sure they are away from my grand-children and my dog.
Reviewed May 23, 2016
Terminix did a good job. Our pest activity has been under control and we haven't had any issues. The representative was polite, courteous, and friendly. We scheduled on the internet and they came exactly when we asked them to. But we did have to call them back in about a week and a half because we've had experience with some roaches. They came back and retreated, and we have not seen any problem since then. It wasn't their fault, and they did everything they could to take care of the problem.
Reviewed May 22, 2016
Terminix does a good job keeping the bugs out of my house. They come and check every 3 months and more if I call them.
Reviewed May 22, 2016
I had the service scheduled for every three months. They just call and say that they're going to come out. They're there whenever they say that they're going to be there, and hasn't been a problem. The last two times that Terminix has come out to my house, they've been really friendly and nice. It was nice to have them over. They are not your typical people that would just come out to your house. I told them that there was a few little problem areas with some pests like wasps. They would check it out and the problem goes away. Since we've had Terminix, pest activity has been non-existent. I haven't had anything in the house at all.
Reviewed May 21, 2016
Good, timely service, and most importantly, no bugs.
Reviewed May 21, 2016
We have Terminix as a preventative measure for our bug problem and the technicians are always nice. Scheduling their services was a pretty good experience and I don’t get to do a lot because it’s regular. It’s very easy to call and reschedule. When I call Terminix, I get right through to a scheduling agent and I have no problem with them at all.
The only weird thing I experienced with them is that I'm on a quarterly schedule but the actual rate was for every other month. I thought it was a quarterly charge of $66 when actually they were coming sooner than I was thinking in my head. I believed they were supposed to come four times a year and it feels like they’re coming every other month and they actually were. Their email even says quarterly when really it was every other month. Realistically, it comes out to about $33 a month when I factor in what they charge quarterly. So I had to call and get that all corrected with them. They got it resolved and the system updated it as far as the calendar scheduled services go.
Terminix also keeps sending me offers for termites and in the research I’ve done, there’s really no termites the Las Vegas area unless I live in a new house where fresh wood was brought from another state. Other than that, Terminix is very good overall. I know they’re a little costly, but I’ve seen other services that cost even more. I will definitely recommend Terminix to a friend for sure. It’s really no hassle. They’re doing their job and they’re fast and efficient. I haven’t seen a bug in my house since I got them eight years ago.
Reviewed May 20, 2016
The service technician was very knowledgeable and professionally dress. This is a great business and I am happy to be a customer.
Reviewed May 20, 2016
Keven was prompt, courteous, polite, well mannered, appropriately dressed and patient. He is a fine example of a model representative for Terminix.
Reviewed May 20, 2016
We’ve had service with Terminix for over 20 years and it's been great. There had been evidence of prior termite infestation years ago but there is no current infestation. The technician has been very professional, friendly and knowledgeable. I don’t like the way that Terminix price and package the termite treatment program. There wasn’t any package for people who didn’t have termites. I was selling the house and the state of Texas required a treatment for termites. I had to pay the full package price that included any repeat treatment plus a year warranty and so I ended up paying a lot more than I needed to. But all in all, we’re very happy with Terminix.
Reviewed May 20, 2016
Greg is always on time, always informative, always clean, and professional. He responds with safety in mind.
Reviewed May 19, 2016
I had used Terminix for years but had started this year to see service quality disappear and be utterly appalled at lack of customer service provided. I could not get a technician to my home, scheduled appointments were missed, no confirmations were sent to ensure I as homeowner would be home and available for internal focus areas and then for no reason my service was cancelled by Terminix with no explanation other than - "we see you called and cancelled" which I did not, but should have months ago to avoid what I see as a security issue now with my account. Total lack of information provided by customer service, lack of any desire to retain a customer and I am appalled by the lack of service attention.
Reviewed May 19, 2016
The technician that came out was clean, polite, knowledgeable and didn't waste time.
Reviewed May 19, 2016
Randall does a wonderful job. When he does just the outside, he doesn't bother us. But we usually bother him because he is so nice and he is also asking us how our daughter is doing in college. Very personable. The front yard lawn is in great shape. No complaints ever. Thank you Randall.
Reviewed May 19, 2016
We had an excellent experience with Terminix overall. Recently, they came to our home for a preventative service. The reps were extremely professional and courteous. They gave us a phone call and an email to give us a heads up in scheduling our service, so it went very well and was very good communication. The technician very politely asked for the gate code to get in our backyard and I gave it to him, then he knocked on the door. He was extremely professional and very friendly. Since our service, the pest activity in our home is very satisfactory -- there are no pests.
Reviewed May 19, 2016
They have help us and got rid of the bugs.
Reviewed May 19, 2016
My representative Issac is always concerned how my pest concerns are since his last visit... He always goes the extra mile to ensure I am satisfied.
Reviewed May 18, 2016
I have used Terminix for 30 years in 3 states. We recently purchased two restaurants so Terminix is the only company I considered. I have not be disappointed. The technician is always on time, clean and friendly. Of course, the most important part of this satisfaction is that we do not have insect problems.
Reviewed May 18, 2016
Our Terminix technician was great. Always on time, very helpful, and willing to go out of his way to help us. We always have questions for him, which he answers in a clear, easy manner.
Reviewed May 18, 2016
Very good service. Would recommend to a friend or colleague.
Reviewed May 18, 2016
Matt is an A+ service technician. Friendly, helpful, always makes sure to ask about and resolve any specific problems.
Reviewed May 18, 2016
Courteous and professional technicians. Customer Service always polite and helpful.
Reviewed May 18, 2016
Bugs used to run all over the house and I got attacked by a giant spider. But ever since we've had Terminix, there have been no pests in the food or on counters. No ant trails or anything like that at all. The Terminix guys who come here often were fantastic, professional, and very knowledgeable. One of them answered the questions I've had about a certain type of pest that I've had here, which was nothing I've ever seen before, but he knew exactly what it was right away and was able to deal with it. So kudos to the education that Terminix gives to their techs. Also, they always keep me updated if they're not able to come or if there's a problem and I have to switch a day or two for them to come out here.
Reviewed May 17, 2016
If you need tenting or termite control GO TO ANYONE BUT Terminix. Booked 2 weeks in advance. They canceled 2 days before the day. Rude, unprofessional. Had booked airline, cars, rooms, and lumber drop. They knew on the 10th. Never called. Now I'm stuck with hundreds of dollars of ticket fee, etc. They don't deserve even 1 star.
Reviewed May 17, 2016
We've used Terminix for many years and they have always been appropriate. Sometimes in scheduling appointments, they get busy and so do we, so we had to reschedule but we always make it work. They have come and done excellent inspections. I will see them every year.
Reviewed May 17, 2016
Old fashion Good Service! Our technician was knowledgeable, thorough, and sincerely interested in our satisfaction.
Updated review: May 27, 2016
A Terminix representative visited our home and took care of our mice issue. Overall, we were satisfied with the experience and the service received.
I do hope that Terminix revisits the use of a national call center to book local appointments. It seems like there could be a more efficient way to book a service appointment.
Original Review: May 17, 2016
Have had mice in our house. First time we called, it took more than 2 weeks to get an appointment booked. Once they came the service was fine. But less than a month later, mice were present again! We called again and, once again, are finding that it takes multiple calls to get service. Here are specifics -- We called Terminix on a Saturday when we spotted the issue. Their national call center said someone would call us back to schedule an appointment. Still didn't hear from them on Tuesday, so we called Terminix again and got their national call center. (I guess all calls go here.) Their call center told us an appointment was scheduled for Thursday between 11-1pm. So apparently, the appointment was scheduled without us even being notified! Unfortunately, that time didn't work for us.
Next step, the call center put us on hold to call the local Terminix office. We were on hold for 12 minutes and hung up because we thought they forgot about us. We called back and the call center told us that no other appointments were available this week and we had to await a call back to get another appointment scheduled. WTF! How freaking inefficient. And why aren't they actually fixing our mice problem!
Reviewed May 17, 2016
If I see some special issues that need addressing, I interact with Terminix. Otherwise, their representatives notify me when they are going to come. Their technicians come on time and do the service. I'm very comfortable with them - they're professional, courteous and get the job done. Our current Terminix technician does an excellent job and I'm very pleased with their service.
Reviewed May 16, 2016
The service technician is always on time and is a wealth of information. He explains what he is doing and why and answers all my questions. He is careful as he applies the sprays and he always has a kind word.
Reviewed May 16, 2016
The service tech is always friendly and professional.
Reviewed May 16, 2016
The office and the technicians went out of their way to meet my ever changing schedule. The technicians were courteous, and the work was completed in a professional manner.
Reviewed May 16, 2016
Right on schedule, explained what and why he was doing the inspections. Very nice person.
Reviewed May 16, 2016
Tech comes on time and talks to me before and after servicing. Explains the service being provided today and ask if I have any special request.
Reviewed May 16, 2016
Very fast and courteous. Always very nice and can hardly tell they've been there.
Reviewed May 16, 2016
The Terminix company the tech is very professional, knowledgeable about everything. That was just the first visit. I'm looking forward to more visits to help with my needs.
Reviewed May 16, 2016
Terminix = Great Service. Terminix is extremely dependable and efficient.
Reviewed May 16, 2016
I had a preventative maintenance on the contract with Terminix. They've always been very flexible with their scheduling. I never had a problem with scheduling yet or rescheduling it due to inclement weather. Plus, their rep is very professional and clean, put protective coverings on his shoes when he entered the house, explained everything to me when he wrote his report, what he found or any deficiency that needs correcting. I haven't seen in a number of years ever since we got rid of the Subterranean and wood bores which we did have that's why we keep an annual contract that they come and inspect, and we've never had a reoccurrence. It's been very good with Terminix. In fact, a number of my neighbors also use them.
Reviewed May 15, 2016
Terminix did a preventative service in our house. I don't have to do anything to schedule so it's easy. I would recommend them.
Reviewed May 15, 2016
My technician does a superior every time he comes. He is very thorough. Asks proper questions about my bug conditions. And then addresses them. As a result we have rid our property of a couple of pests.
Reviewed May 14, 2016
Scheduling my Terminix service is very easy. I've recently had a preventative visit from them. My interactions with their technicians have been very positive, which goes as well with my overall experience with this company. I'd recommend them.
Reviewed May 13, 2016
We have used Terminix for several years. They are always quick to respond with courteous service. Larry, our technician, always goes above and beyond dealing with any additional problems swiftly. We would not consider any other pest service.
Reviewed May 13, 2016
Terminix is good overall. The only frustrating thing is if I ever try to reschedule online, it never seems to happen so I've given up on rescheduling online. Every time I've tried to reschedule the prescheduled appointment, they do it automatically and never come on the day I would like them to come. However, if I call them, it's taken care of. They are friendly over the phone and the service technician is absolutely fine. It's been the same gentleman for many years and he's a very, very nice guy. I have a contract with Terminix so I've never had an issue with pest activities.
Reviewed May 12, 2016
John is always prompt, smiling, looking neat and ready to listen when he arrives at my front door. He responds to my requests immediately and cheerfully. He is a good representative and a credit to your company!
Reviewed May 12, 2016
Our service technician is the best. He's always here when he says he'll be. He always checks all the in and outs. He's so neat and professional. The service we receive it just what we asked for.
Reviewed May 12, 2016
I really appreciate the service I receive from Terminix. I always have the same technician Tim **. I renew my contract each year because Tim is exceptionally good! Best I've ever had!!!
Reviewed May 12, 2016
We have a routine service with Terminix. We usually get a voicemail on our answering machine here at home and I get a text or an email at work. Their technician does a good job. He is prompt, efficient and courteous. We still get occasional spiders, but so much of that is because we live on a farm and we’re right up against the woods so we know it’s a challenge.
Reviewed May 11, 2016
On August 26, 2015, Terminix put cellulose w/ boric acid into our attic. The hose they were using was put together w/ duct tape. The tape broke off and the insulation went all over the area. They sent out Servpro to clean up the MESS. They did a lousy job, insulation behind washer, dryer, refrigerator. Knocked a hole in kitchen ceiling, chandelier fell from ceiling in dining room, holes in duct work in attic. Servpro had a man helping clean named Joseph **. He came back to our home looking for work...he needed $ to get his electric turned on...I checked his background. He is a criminal w/ many charges. Terminix knocked a crack in our kitchen ceiling, made a chandelier fall from dining room ceiling, cracks in duct work. We have many health issues from the cellulose w/ boric acid. We need help. We have contacted them. They refuse to do anything. Told us to get an attorney. We need help. Our health is the main issue. Please help.
Reviewed May 11, 2016
I would surely recommend your services to all my friends as I've been completely satisfied with your company for many years I've been with you.
Terminix Company Information
- Company Name:
- Terminix
- Year Founded:
- 1927
- Address:
- 150 Peabody Place
- City:
- Memphis
- State/Province:
- TN
- Postal Code:
- 38103
- Country:
- United States
- Website:
- www.terminix.com
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