Terminix Reviews

Terminix is doing mosquito treatments for me, and my service is supposed to be done routinely. However, I signed up for the service on the 25th of May, and I've just been treated a couple of times because of scheduling issues. I had some problems with the scheduling. I called and got one of the call centers. The person I talked with was very nice. This was a week before last, and I made sure I was available for the two or three hour window that was scheduled, but nobody showed up.

My Terminix experience has been fine. I have a regular guy who comes when he says he's going to. He does a good job and we like him a lot.

We had spraying done in our yard for mosquitoes and since we had Terminix come routinely, there are almost no mosquitoes around now. Also, the first tech who came to my house was a rock star. He was really informative and very professional but also laid back. I had a very good experience with him. It was easy and worth the money.

My biggest complaint is with the call center. The lack of communication is not good. The branch manager is, however, extremely helpful and goes out of his way. My technician is always on time, friendly, helpful, clean and does a thorough job. I'm still getting bitten by mosquitoes, but I'm thinking it may take some time for it to work.

Mike is an outstanding service tech. He has always returned my call within an hour of my calling him. He has always been on time when he scheduled appointment. Has always goes out of his way to make sure I don't have any problems with anything concerning my Terminix. He also no matter when I need to reschedule. Doesn't hesitate when I ask him to come on different day than scheduled. I had ants once and he did such a good job of taking care of it the first time.

Service was timely, friendly and professional. The service and expectations were explained well and the end result was elimination of our problem.

We have a new house, so we needed to make sure that we're well-protected against termites and bugs. The main thing Terminix is doing for us is getting rid of mosquitoes and keeping bugs away from our house. We have their service performed routinely and the people that were helping us have been courteous, and have done an excellent job. We've had two different guys that have come out and both of them have been very professional and have done all that is needed to make sure we were protected. Since the last service, we have no bugs and have not seen a single mosquito around our house this summer. I'm very satisfied with the service that they gave us.

I love my Terminix service. They come quarterly and do a fabulous job. My regular technician who comes and sprays for spiders and pests around the house is absolutely awesome.

Terminix comes every month. The technician is fine and comes here all the time. They did mosquitoes the last time they came and we don’t have any mosquitoes since then. The experience is very good.

Our tech always arrives in a timely fashion and takes care of all our "bug" needs. He's a great guy, respectful and is filled with helpful knowledge.

I always request Victor **. He is very professional, reliable and polite.

The local Terminix representative who does our quarterly home inspection and service has always done excellent work. Never had any issues or complaint with his work.

Fantastic customer focus. Great service, explained details of inspection and differences since they have started services.

I wish I didn't have to use chemicals to keep the spiders away. But we do. I've had a few different technicians to my house, but the guys who's come the past couple times is the best for sure. He does an excellent job and explains things when I ask any questions. I'd recommend this company to a friend or neighbor.

Terminix most recently sprayed for mosquitoes outside of my house. It's a usual service call and usually, the technician calls me the day before to let me know when he's coming. He's very professional and since their service, I seem not have experienced any mosquitoes on the outside. Their service seems to be very reliable. I'm pleased that if I have a problem, I can call them and get additional spraying. So, I'm very satisfied with the service.

I enjoy having the service. I wished I was informed of different types of treatment for different types of roaches without the feeling of wasted money and time treated without results due to wrong treatment.

We have the Ultimate Protection Package with Terminix, and according to that contract, they are to come out quarterly AND whenever we call them to do so. They were just here three days ago to perform our quarterly service, and everything looked to be effective... until this morning. We have SWARMS - HANDFULS - of stinging insects entering and exiting the wall of our main bathroom. I can hear them inside the bathroom but don't want to get close enough to determine if they're hornets, yellow jackets, or wasps. When I called Terminix, they acknowledged that it was an urgent problem, in need of immediate service, but they are unable to reach their local office. When I asked if they could not reach the office, how would the office know to reach me, they had no answer.

Recently there were two technicians dispatched on the same day - one interior and another exterior. This particular day it poured down rain. They were both professional and courteous. The interior rep. was concerned about tracking my hardwood floors and kept apologizing for walking back and forth. I appreciated his concern and was sure to tell both to be careful during the storm. This is just one of the caring experiences I have enjoyed over the years of service with Terminix.

I have Terminix service performed routinely. Their technician who comes is very professional, knowledgeable, a real sweet person, and very respectful. He comes and does what he has to do and tells me when he finishes. Their last service has been okay except for this week - the mosquitoes are out seriously so I need the monthly service. I have no complaints about Terminix. I'm really satisfied with their service.

Terminix most recently came out to spray for mosquitoes. The tech they send is professional and courteous. We always get the same one and we love him. He's great. Right now, it's a pain in the butt to call in and pay my bills as they're having trouble with their website. But overall, they provide great customer service.

I am well satisfied with the care and attention that I receive from Terminix regarding the care of my lawn.

I am very satisfied with Terminix! Tim, my technician is one of the nicest young man I know. He takes care of all our needs and if we have a problem we just call and he comes back. We are currently bug free and waiting for our annual termite inspection.

The Terminix people have been very professional. When I asked questions, they gave me good answers. They always call to schedule the service, when it is coming up and if the date is fine. They inform me the time they would come, too. In my last service, they did my inspection and after that, the situation has been fine. Their techs have been nice as well.

I had Terminix do a mosquito spray at my house and it’s been very good. We haven’t noticed as many mosquitoes since then. The service is performed monthly during the summer. The technician has been good and friendly. I’d recommend Terminix if somebody had a lot of mosquitoes and needed them gone. It’s been effective and worth the money spent.

The guy who comes to the house is extremely nice and professional. It is good to see the same guy continuing to come to the home because he knows our house and where everything is. He is always courteous and most importantly, he is addressing the problem with spider crickets.

Very prompt and courteous service.

I am so frustrated and disappointed. This is my second time hiring Terminix for the same property!!! First time didn't work with the spot fumigation. Second time still waiting for answer call, making appointments for the tent, etc, etc!!! Disaster service, worst ever, lack of communication between employees, everything is wrong!!!

I have been very pleased with Terminix. I had subscribed to the mosquito abatement program and it has done wonders. I've slept since then. The technician has been in a couple of times, and there are no more mosquitoes. I also have minimal of everything else. They're very professional, business-like, and extremely nice.

I've had Terminix service the whole time I've had this house. They come quarterly to do pest control, and in the summer, they do the treatment for mosquitoes once a month, which was what they did recently. Josh, the guy that does my service is amazing, professional and excellent and that's the reason I'm still with Terminix. He calls me even though they send me an email to let me know when he's coming, and if that's not a good time, he'll readjust. And if there's any of issue, he calls to let me know. They've sent other guys to my house to do termite inspections, and I don't even have termite service with them anymore. But I've continued my pest control because of Josh who's giving the service right now.

I have used Terminix for many years and always been pleased with the service. The technicians have always been friendly, neat, clean and polite. They always wear their booties, which I appreciate. Jason has been especially good.

Enjoying my yard without mosquitoes. Daughter being pregnant made our yard so much more enjoyable. The Zika virus may never reach us, but the treatment makes us more relaxed. Also very nice not to have pesky mosquitoes buzzing in our ears and biting us. Since mosquitoes' bites on dogs can cause heartworms it's nice to have our dog protected. Thank you.

I am very pleased with the device of Terminix. I am notified when they are coming and they can do their work without me at home.

I'm satisfied with all my transactions with Terminix, especially with Mr. Bill **, my technician. He is not only timely for appointments but does his job well and is very friendly and courteous.

Terminix has done an excellent and outstanding job with their services that was provided at my place of residence.

My technician, Mike, always arrives within the time frame, and even sometimes early! He is very friendly and helpful. He answers all of my questions with ease and clarity. He's been my technician for more years than I can remember! Even after hours, he is easy to reach and replies within a day or two. I could not ask for a better Terminix technician than Mike. :-)

A friend had carpenter ants in their cabin and I recommended they call Terminix. The tech who showed up was very professional and he seems to have solved the problem.

Terminix has been coming to do quarterly mosquito treatment around my house. The guy who came out was very good, and let me know when he was coming to do it. He’s been to my house a couple of times before. He was there once when I was home and he came in and explained himself. He told us what he was going to do, asked if we had any questions and went around his business. When nobody was home, he left the bill in my mailbox. Our experience is very good and there are no problems.

We have Terminix come routinely. Most recently they came out here because of spiders and mosquitoes which are normal here. The tech was very courteous and I had a very good experience.

Terminix comes out three times a year. They tell me the date of the service and then I can change it through an automated system. Dylan, their technician, is awesome. I’ve been working with him for a while, and he’s very personable, polite and really thorough. He does a good job to make sure he covers and explains everything. He knows my account very well and he’s the only one I like to deal with because he seems to be the only technician who deep down cares and takes his time to scour the property. I have carpet beetles that are not common, and they’ve been treating them for a couple years. Every time we think that they're gone, we find one more, but the pest activity was definitely lessened since we got their service.

As a Gerontologist and Advocate for the elderly, I am especially aware of interactions with elders. Our Terminix technician is and has consistently been as respectful and courteous as he is professional. He works quickly, is careful with his equipment, and is conscientious of homeowner's property. I would recommend this young man to anyone seeking excellent service.

Terminix pest control does a good job of keeping pest under control. I would recommend them.

We use Terminix generally four times a year. They do the service every three months and they hire really nice people who come and are enjoyable to talk to. They're not going to hang around for three hours and talk to us because they got work to do, but they don't just do the work and run off either. Recently, a technician came over to do a mosquito treatment and there has been a little miscommunication. He still did his job and the miscommunication wasn’t his fault. I never have pests since using Terminix and I would recommend them to a friend.

I have never dealt with a company with such unresponsive customer service. I've had problems with the local branch missing scheduled appointments and doing a poor job on our rodent control contract. I've tried to contact the local office but that doesn't work since everything is now centralized. I've tried several ways of getting the message through to the central office, but not of my appeals have been answered, not by phone, not by email. I requested a refund; they claim they give a 100% customer service guarantee. Don't believe it. I'm sorry I ever took out a contract for pest control with them.

We contacted Terminix for a follow-up inspection for rodent control, specifically in our attic and at one plugged entry point outside. We contacted the local field manager who set up the initial treatment and he handled it himself. The Terminix employee assigned to us called frequently to let us know when he was en route. He listened patiently as I expressed our concerns, and then conducted his inspection. I was completely satisfied with his work and the answers to my questions. We have had no rodent concerns since.

The Terminix team has been treating our yard for mosquitoes. Every one of them has been cordial. They let me know when they're coming and they come when they say they come. They do their job and the mosquitoes are staying away. The service is performed routinely. However, the first time they did it they didn't call or email me so I wasn't sure if they came then as I wasn't there, but after that I have known that they come. So doing the scheduling is easy. The techs are definitely professional, knowledgeable and explained what they're doing and what the product would do. I'm glad I have their great service as we've had a lot of outdoor activities and we're not getting eaten up by mosquitoes.

I had called Terminix initially because we have their service for termites but we've been noticing mosquitoes around so I asked them if they service that, too, and they do. The area has been reported to have the West Nile virus in mosquitoes right now, so it's another reason why we got the service. The technician did his job, sprayed everything he needed to spray, and he was gone. So far we've had only two treatments and Terminix is coming out tomorrow for the third. Their techs were prompt, very knowledgeable with the products and what they would be doing. They were also very courteous in asking us to keep the dogs in and in giving us certain rules that we need to follow while they're spraying. They go out of their way for us, which is nice. When they do their job, they make no mess nor get anything broken. Because I’ve had people in the past come and service us and they broke things.

Important in the South to control cockroaches and termites.

Technician arrived on time, listened to my concerns, and provided appropriate service.

Horrible service!!! We booked an appointment online for someone to come out to our house in Dallas, TX on Wednesday July 13, 2016, and no one showed up. Called customer service at that time, and they apologized and rescheduled someone to come back out from 7:00 am to 9:00 am the following day. NO ONE showed up, or bothered calling. Horrible customer service.

Our service technician, Gregory ** -- who goes by Kent -- is the best! Kent always calls a day ahead to make sure that the scheduled service appointment time is good for us. Kent always shows up on time, looks clean and neat, and is always polite, respectful, professional and friendly. Kent services two accounts for us, one across the street from the other, and no matter how often the Terminix computer mixes things up and schedules the two accounts incorrectly, Kent straightens it out and coordinates the services on our two accounts -- very helpful. The excellent service Kent provides is the number one reason we continue to be highly satisfied Terminix customers!

Termite Inspection: Technician was professional, courteous and detailed. Sake was great!

Terminix does mosquito treatment for us and it's scheduled every month. Mosquitoes are still present, but I'm satisfied with the service. The tech that was sent was very professional.

I have a monthly mosquito service by Terminix. It's all done automatically so I don't have to do anything. Steve is awesome and I would recommend him. He does my mosquito service and my regular quarterly pest service. I like the service done on a certain day and they schedule it on that day. Steve would go in and automatically update it to the day I want it. The only issue I had with them was with the yearly inspections with the termites. It was not Steve that comes but some other person that does it. I originally scheduled it and then the first time, I waited all day, but he never came. The guy had some personal issue. I was pissed off because the manager should have at least called and said that the guy is not coming and to state the reason, and that would have been fine. I don't like that I had to be the one to reach out at the end of the day and say, "What the hell is going on here?" But other than that, I am satisfied with their service.

I called Terminix due to a spider problem I was having. They came right out and sprayed and we have no more spiders!!

I spoke with the Terminix reps today about why I had to have so many changed appointments this month, when there's just one date that they're supposed to come out for me. My service schedule was changed three different times. On one of these, the technician came out on the regular time. My service is scheduled routinely, but they keep changing my dates without me knowing, and it gets confusing. Like when they came yesterday, I had to go for my COPD checkup, so I wasn't here when the technician came to do the service. But he came back out, knew exactly what he had to do. I had no problem with him - he did a very good job.

I love my exterminator from Terminix. I have the same one all the time and he is great. He listens to me and he does what he thinks is best for what's happening in my house so I'm very happy. He came recently but I didn't see what he did because he knows what and how to get where he has to spray. He took care of everything and it seems to have worked. He's very personable. We share personal, not intimate, things about family so I feel like he's almost a friend. I was always afraid to have an exterminator but I'm very pleased with what he has done.

Rusty was awesome on the recent exterminating visit.

Service technician, Tony ** is not only efficient but caring & friendly. He lets us know when he is on the way which is a big help to us.

Great service. Very friendly employee. He does a Super job.

Our agent is very personable, very thorough, a very good representative of your business. Service 3 times a year and it works!

We have our regular pest service by Terminix. They come routinely. But then I had more pest activity so I scheduled online for them to do a follow-up. Scheduling took me a couple of minutes and it was very easy. They came right out and took care of it. I had no problem. The technicians that I've had have always done a nice job, been very friendly, and courteous. They call ahead, come to the door and check on what needs to be done. They also have a great website service. It works really well. It's easy to track all your appointments and see all your invoices.

Terminix comes out to spray for mosquitoes monthly. They usually let me know in advance what day it's going to be and I call them if I'm not available or for some reason they can't do it that day. Otherwise, I wait for their guy to show up. Every technician who's been out has been friendly and really nice so far. I haven't seen any mosquitoes since their service and we haven't had a lot of rain where we are so that keeps the mosquitoes down anyway. Nonetheless, the experience has been very positive and I'm very satisfied.

I have been dealing with Terminix for months now. They did a termite treatment and for one left holes all in driveway put down Sentricon bait system. We still have termites. Have called several times no one will call back and no one shows up. There's new damage to house. They are the worst company for termites and something needs to be done asap.

Our Terminix service is done routinely and everything has been going well. We asked them to take care of the mosquitoes. They notify me what day they're gonna come so we can shut the windows and so the smell of what they're doing doesn't end up coming in. The first time that I had them out, they surveyed the land and told me some problem areas and what they could do to help. The technician was great and I signed up that day. Terminix has been out twice since then and I haven't been home when they came out but they're professional, courteous, and everything was good. There are no mosquitoes in my backyard now. Terminix is doing what they said they would do.

I've had an excellent experience with Terminix. I have their mosquito treatment and the general pest control service. The mosquito coverage is new for me and it's going to be once a month for a couple of months. The general pest control service is going to continue as long as I think they're satisfactory. Moreover, I get to schedule my service. Sometimes, they notify me when they'll be coming, but if I'm not happy with that schedule, I can cancel it and get another appointment and that's how both services work. I get their clear email notification well ahead of time. I print it up, put it on my fridge so I don't forget and have the schedule marked on my calendar also.

Terminix does the mosquitoes spray for me and it's performed routinely. The guy who comes and does all the inspections is amazing. I never had an issue with him. He's knowledgeable and professional. He told us that when every time we need something, he will be there right away. No questions asked. I keep my house open for him and I don't need to be there because I trust him with my eyes closed. I don't need to worry about it. There's still little mosquito after the last service but he told me before that it won't be 100%. I'm happy with Terminix that's why I keep calling them and not anybody else.

I like Terminix as the formula that they're using for the mosquitoes works good, I'm pleased with it. However, to send out the technician was the poor part. Alabama weather is going crazy. It's a lot of sunshine in the morning and you never know what happens in the afternoon, it's pouring rain and storm. They have a monthly schedule then the guy comes in and sprays. They said the formula of the spray has to be dried within 24 hours and it would work. Two hours later, it just rains and washes the formula of the spray out. Then I noticed that the mosquitoes still come in biting the next day or two, the formula didn't work.

I wrote a review earlier about the technician not showing up the last time. They contacted me and tried to reach a solution. They offered me that the manager would come by himself to do the service. I agreed and he came and did it. I change my rating to three stars because they tried to fixed what happened. I would give 5 stars if that happened from the beginning.

The technicians who come to my house are nice and friendly. The treatment is working but after the spray, my tenant said that there are mosquitoes still. So they need a stronger and more effective spray to kill them.

We have had 2 treatments for pests. The service took all of 15 minutes but the technician was more than 1.5 hours late for each appointment. The first time the technician said his alarm clock did not work. The excuse for the second time is that a technician from the wrong area was scheduled... My advice is to try any other service than Terminix!

We couldn't be happier! We had a terrible problem with ants. Terminix had to return a few times as the ants were everywhere. But, now the ants are gone and we are very happy with the service. Thanks to a friendly and professional service tech. Thank you.

So I had termites and purchased service thru Terminix around 5 years ago. I paid the initial thousands of dollars to have them treat and take care of my issue. The salesman, inspector decided to use the liquid treatment on my property. I pay my yearly renewal fee to keep the warranty/guarantee up to date which I find out recently that I'm not 100% protected/covered like the salesman/Customer Service told me I would be initially. Great to tell me something different 5 years later. I'm assuming I get told that over and over again so they can get that initial huge amount of money and renewal fee each year. So all the sudden instead of renewing your yearly protection over the phone, an inspector has to come out to "check" your property. Lo and behold I'm told we don't use the liquid system anymore, doesn't work as well as the bait system and I believe some other reasons.

I'm more than happy with the Terminix guys. They're always real nice, polite and helpful. The tech always comes to the door and lets me know which things he's going to do. Then he comes back to the door, tells me that he's through and asks if there's anything else I need. They take care of everything. I'm also happy with their service and my daughter says the pest activity in our home seems to be better than the neighbors'. They didn't get rid of everything but they got rid of enough of it that she can tell a difference. I've recommended them before.

Terminix is one of the best companies I do business with. Very reliable service. Maybe it's our service tech, Joel, who has been out tech for years, but I really think it's the overall company. If I have a problem between treatments (every month), all I have to do is call. Terminix has solved problems that no other pest control company has been able to.

I was very impressed that I called for a technician to treat the inside of our home and scheduled an appointment within 24 hours!

I love the service I receive by this company!! My technician do a wonderful job, he is courteous and always on time!!! Thanks Terminix!!!

Our technician, Greg, is just great! Always professional, on time, information readily available if we have any questions, and always urges follow up if we have any issues between visits.

Not satisfied. They return no questions asked. No extra charge!

We have used SOS/Terminix for several years and had great results. There was a period of not so great service mostly due to rotating techs. Seems to have improved over the last two month.

The technician showed up for the monthly service neat and well groomed well within the designated window for service. He performed the service in an expedient and efficient manner. He was very polite and personable while conducting himself in a professional manner.

Have a severe brown recluse spider problem and our technician is keeping it under control.

My recent service with Terminix was for preventative services. My primary issue is mice and the techs have laid down bait traps. They do a great job at controlling the population. But when they come out, I'm never home. It's a scheduling nightmare but it's not necessarily their fault. Generally, I speak with somebody on the phone to schedule a service because I can't work through the web interface. Either I'm locked out or it tells me I don't have an account. I end up doing three service calls a month, which they provide free and that's wonderful. Then, the techs come right out. They are amazing and without exception, really friendly and nice. They do the job and the job works. Now, the mice problem is almost completely gone. I haven't seen them out for months. I got some spiders and ants, but they stick mostly to the outside of the building.

Terminix has the best workers. They are friendly and understanding to your needs and desires. They explain everything clearly so that you can understand. They are very accommodating when it comes to scheduling your appointment. With Terminix, everything is good to go!

The technician is prompt & courteous. I like that everything is done outside, so I don't have to make sure I'm home.

I recommend Terminix for pest control service. Troy has been our service provider for over 6 years and has been thorough, timely, and kind.

Good timely service.

Nick has always been prompt, professional, courteous and delivered excellent service. The treatments are very effective!

Tyler is always very thorough with his work and on time. He always calls prior to his appointment to remind me and follows up with a written report after his visits. Thank you very much Tyler!

The Terminix people are very respectful and professional. They realize they are servicing our home and treat the facility with respect. The service rep is friendly and keeps me updated on the tasks he will be performing before he starts.

Technician was friendly and was thorough.

Outstanding performer. Handle routine problems quickly and efficiently. Researches different and difficult pests and returns to check on efficacy of action. Truly a professional.

We were scheduled for May 23 to be tented. The men came to tent at 5:15 PM and said they couldn't do it because we have a covered lanai (decking). My husband and I were with them and suggested they put plastic covering over the deck. They then called supervisors and went to front yard to talk, and after a few minutes, I went to see them and they had left - did not even tell us they were leaving. Called Terminix as we had all food out of house, arrangements made to drive 1 hour to Stuart to stay with friends, and 2 dogs - one that is 15 and can hardly walk. Of course, you do not talk to a local Terminix person when you call - EVER - no matter what day or time. You are sent to a call office in Tampa and they relay the msg - and someone will call us within 24-48 hours!!!

Terminix sent out their tech (Kim) and she is a very nice tech. However, I paid $1,100 to have spot treatment done as well as 2 more years of service. A couple days later I changed my mind and decided to tent now. Kim said she would process a refund for the $1,100 I had already paid and also said she would tent all 5 units connected to mine for $750 and later that changed to $810 just because... Last week Tuesday the 21st of June I called to see where my refund was since I had not seen it come back into my card. Kim asked I call the main number and once I called I was told it would take around 3-5 days for my refund to go back in my account. Today the 29th of June I checked and my refund is still not there. The incompetent people I spoke to today at Terminix said the money never came out of my account and I see it posted every day.

When the Terminix guy came out recently, it was part of our routine service with them. I always call them up and they schedule me for a time automatically every month, but I generally call up and change the time to one that works better for me. I also like for the same person, Jason, to come out all the time. He's been coming for a while and I've had an excellent experience with him. He is very knowledgeable and polite, and I like him.

Good service. I am not experiencing any bug problems this year.

I know that if I have a problem I can count on Fred to come and take care of it.

Very pleased with the overall service from Terminix, including the professionalism of the technician. Scheduled appointment are always kept, and treatments are very effective in addressing my pest problems.

As usual, our technician was prompt, and all bug problems were solved with that one visit. We have never had a problem as long as our current tech, Brenda **, has been servicing our account. She is very competent.

I really like that I have the same technician every time. That shows me the commitment of the company to retain employees. To me, this is an example to a good company. My technician has always been on time and polite. Very efficient.

Showed up when expected, very courteous and polite, quickly did his job, and answered my questions.

They did a great job tenting and clean up.

The guy from Terminix has always been doing a good job. Everything is wonderful with my experience with them.

No matter what, go elsewhere. The management could not care less about the quality of service at this location. We contracted Terminix to complete a crawlspace encapsulation at our home on 3/29. They began the work on 4/13, which included just pulling out the old insulation, and have not been back since. It's 5/26. They left 1800 square feet of insulation sitting in my backyard since 4/13. They have repeatedly told me that they are coming out the next day to pick it up, yet here it still sits. I have been leaving messages at every level of management for weeks that the city is ticketing me for the insulation and Terminix has done absolutely nothing but make promises. They consistently pass the buck and make excuses on those rare occasions when I can actually get in contact with someone. And then they have the audacity to treat me as if something is wrong with me because I am upset about the situation.

It was quick and service man very nice and helpful.

Very nice, professional, and knowledgeable technician. He's always timely and pleasant and takes care of any additional issues or questions I might have.

Using Terminix for many years. Very satisfied. I have the annual plan, where the outside perimeter of my home is treated 4 times a year. Only once or twice over many years did I have to request additional treatment in my home. There is no charge for this additional service. Highly recommend Terminix.

I had an appointment between 3 and 5. I took off work so I could be home. Finally at 6 I called customer service where they couldn't get a hold of the tech. No call no show. I am very disappointed with their customer service. I would not recommend.

Excellent job. Very friendly and thorough.

I am always pleased with the around the house service of Terminix. The technician is polite and efficient. He always calls ahead, which is in addition to the robocall from the company. Terminix service is effective pest control for me.

Terminix visits us about two or three times in the year. I was having a problem with a few pesky bugs. They haven’t had the need to do inside stuff lately. Their technicians call me and let me know that they’re coming, and they’re very polite. Terminix has been a big help as I don’t see any bugs inside.

Terminix was the first to call when I inquired about pest control services. Initially, the first person I spoke to was very friendly and helpful. I got my estimate and my appointment for the next day, which was between 5pm - 7pm because I work. I left work 2 hours early the day of my appt to ensure I was home in enough time to meet Terminix. I have a huge spiders problem (tarantula sized spiders but they are called fruit spiders) so of course I was desperate to get it done right away. No one showed up so I called to find my appointment was switched to the next day between 5 - 7pm. Highly disappointed I thought maybe it was my mistake on which day, although I swore they said the day before. So I left work early again the next day, which was an inconvenience with all the work I had left on my desk.

My Terminix technician, John, has been my technician for 5 plus years. He knows what I like. If I need something extra like the crawl space or a beehive he takes care of that as well. I would recommend Terminix over their competitors. Very happy customer.

Excellent service from Emmanuel **. He is always concerned about customer satisfaction and makes sure that the issues are taken care of - he goes the extra mile. Prompt, thorough - very thorough - and takes the time to do things right. Issues are ALWAYS resolved!

I am so lucky to have my service tech! Service is always prompt, thorough. He takes his time with me to explain any questions I may have. He's always here on time and never ever late! But the best part is there's no more bugs, and believe me, I had more spiders and pincher bugs (earwigs) than I had people in my house!

Keep up the great work.

Terminix's service is wonderful. Whenever I call them, they respond right away. They visit on a regular basis and they let me know ahead of time. They let us know that they were there in the summer months when we’re not there. Their technician was excellent. We had a little problem for a while with the little silver bugs but those are gone now and I haven’t seen them in a couple of years, so I'm very happy.

I've been a Terminix customer for years and their service is excellent. Their pest service has drastically reduced bugs, especially ants and spiders, and their yearly free termite inspection is nice. Before we used Terminix our house and property were overrun by ants and black widows. Now we see few if any ants and no black widows.

Terminix came in for a bee issue we had in the yard and around the house. The gentleman came quickly, sprayed and seemed to have taken care of it. My husband said he was very professional. I'm going to have to place a call and request another service soon because we have an issue in another area of the yard. However, Terminix has been very good and prompt, and I'm pleased they've done the job with the most recent service.

After getting a Summary of Charges after a termite inspection, I was told by customer service it will take 24 to 48 hours for someone to get back to me in order to have simple questions answered regarding a Termite inspection that will cost over $1000 to repair and treat. When handling hundreds of thousands of dollars of investment properties, owners should expect better customer service to answer simple questions and to schedule service. Terminix... Make sure you provide more rapid response time to your customers.

Always responds to special requests. Heavy pest areas etc. Have enjoyed our experience with Terminix, Found them helpful, friendly and efficient.

I told the technician about an issue that I had in my kitchen. He was very helpful and took care of it. He was very easy to work with. Moreover, bees and wasps have always been an issue of mine. When they come once and if there's still an issue, I can always call back, then they will come here with no extra charge. That's very important to me.

I have good experience and have found pest control to be very effective. I am advised of scheduled service well in advance and Terminix has been very accommodating in meeting my schedule and needs. They have rescheduled if it has been necessary.

On time, no problems because of continued service, excellent customer relations, respect for my time, and clean, efficient work.

I am extremely happy with the service that I have received. My technician Chris is always on time. He is very nice and has done a wonderful job. He was very knowledgeable and helped to reassure myself and my family that he would get rid of the problems that we had. I would recommend Terminix and especially Chris to anyone who needs their services.

We were very pleased with the service of Terminix. They came when they said they were going to come and the technician who came out was well-groomed and polite.

My husband and I have utilized Terminix for the termite control and monitoring for several years. Therefore, when we realized we had a rodent issue, we naturally turned to them for help. They quoted a price and we paid it. They came out to seal up the exterior of the home. Now, one would assume this would result in careful, professional work. Unfortunately, we ended up with bubbling, shotty-looking work that detracts from the home appearance. You can actually see the sections where the material they "injected" has caused a bubbling in the roof area. That being said, we were still hopeful that perhaps it would resolve the issue. That was the level of our desperation, shotty-looking, but if it works, we'll be happy. I cannot help but think now, that perhaps if we lived in a more affluent area, with nicer homes, that this would certainly NOT have been acceptable work for the workers or the company.

My technician is great. He comes when I need extra service. However, your schedulers are difficult to deal with and don't seem to know what they are doing!

I called Terminix out for the mosquitoes. Scheduling was a piece of cake. And then, their reps came in and asked questions. They wanted to make sure they're doing the right thing and it's very pleasant, quick, and painless. They definitely got rid of the mosquitoes.

Our Terminix Service Technician, Joel **, is knowledgeable and prompt and we are always pleased with his service! Even though we always receive an automated reminder call about our quarterly pest control service, Joel always follows up with a personal call to us! And if we find that we need service beyond our quarterly schedule, Joel is always able to help us!

My Terminix man notified me of the time he would be at my home and when he was done with the service. He also left information on what service he performed and left the outside of my home tidy and clean. I would recommend this service to others.

I have been trying to get an answer for several weeks now over a billing. Three emails have resulted in me being shuffled to at least two different sources with no results in sight. I paid over 900.00 for a year's service and still get billed for incidental service with no explanation. Not a happy camper at this point and am considering NOT renewing service with Terminix.

We have been with Terminix for several years and have always been impressed with the knowledge and professionalism of our technicians. Once there was a huge hornet's nest (about the size of a basketball) discovered in a tree near our driveway. Small children were playing in the area and we called Terminix. He came out dressed in protective gear and removed the nest.

My Terminix service technician is the best person, and technician. He takes great interest in our home, in keeping it pest safe, and interest in our satisfaction all around. Could not be happier.

I called Terminix for both termite and flying carpenter ants. It was scheduled very easily and it went smoothly. The service techs came very promptly and planted the termite bait traps around the perimeter of the house. When that was finished, another person sprayed around the sides of the house for the carpenter ants. I’ve seen no sign of any termites or carpenter ants since I had the service. Unfortunately, a week after they came, contrary to my instructions and walk-around with them, my spring cleanup maintenance people covered seven of the eighteen termite bait traps with mulch. The Terminix tech had made a chart of the location of those bait traps. No one’s come to check up on the activity in the bait traps since they were installed. I have tried a couple of times to get a copy of that location map so that I could uncover them. I’ve called them, but haven’t had any response. Nevertheless, I’m very satisfied.

My most recent service was thorough. I was pleased by the professionalism and courtesy of the technician who came to provide the service. I also appreciate that the chemicals used to treat my home don't have that odor that I remember from when I was a child.

My technician called me in advance, which is always my request but don't often get from other services! On time, polite, caring for my animals, quick and thorough!

The technician arrived on time. He was very clean and professionally dressed. He did his work promptly and efficiently.

I've had Terminix come on a routine and they usually send me my schedule and if it doesn't work, then we reschedule. Recently, the technician of Terminix came on a Saturday morning, close to 10 AM and he didn’t ring the bell. But he did the outside - around the house.

Terminix has made mistake after mistake, and I've only been with them 2 months! First, they billed me twice the amount they originally quoted me for the termite-pest control package. Second, my bill kept increasing every month! Third, after the termite spikes were put into my yard (front & back) I still had termite activity! I called & asked for a termite specialist to come out. They scheduled me on a Wednesday between 1-3. I took off from work and waited at home. No phone call! No show!!! When I called the office I was told that my "pest control 2nd service operator's" truck broke down. I didn't need a 2nd service for pest control! I needed for the termite I inspector to return. Why didn't someone CALL ME? Now, I have to wait to get a phone call from a service manager who will reschedule yet another appointment; which I'm sure will have to be during the hours that I have to be at work again! I thought this was a "reputable" company!?!?

The problem I had occurred before I bought the house. The Terminix technician and I communicated fine. He was around for about eight minutes to inspect the property, then he told me everything was good and that was it. Since I bought the house, there hasn't been a problem. I just keep Terminix as an insurance policy.

I can always count on my technician to show up on time. He's never been late in two years. I used to have to remind him to hit all of the spots but now I just open the door and he gets to work while I do something else.

We were suppose to have our first service call today and Terminix was a NO SHOW. We called the company to find out where they were and how much later they would be and all we got was the runaround. When you call the 866 # you first have to go through the computerized answering system answering certain questions, then you get a live person who you basically repeat the same info to, then you are switched to someone who asks the very same questions you just answered.

I had a rodent trapped in my basement and I have kids around so I called Terminix so that they could clear it up. We scheduled a day and time but it was not honored. I called them but there was no response from their helpdesk. They did not work for me at all. We had to use our local contacts to get to the supervisor assigned for us and then only things started to move. Angelo, the technician who came, was very professional and did a great job. However, the payment for the service and support from Terminix was not worth it.

My serviceman was very thorough in his inspection of the outside of my condo. He came inside and was careful to put on booties to keep my floors clean. He did a really good job. I haven't had any other episodes.

We had mice in the house for the last few years, and traps were not working. We hired Terminix and were very happy with the result. Their technician spent 1-2 hours on site plugging holes etc. The important thing is that he knew what to do and what would work. Here we are 3 months later, and there are no signs of mice. This was somewhat expensive, but getting rid of the mice is worth it. The technician was on time and very courteous and helpful.

Terminix comes out every quarter and they let me know automatically. I have four houses on Martha's Vineyard and they do all of them. If for some reason it's not a good day, I call Laurel in the Bourne office and we will change the day. I give a lot of credit to her for being more than a receptionist. The technician, Bruce, will call my property manager or me if I'm on the island and we have an extremely good setup. Communication is phenomenal. I rarely have any pest activity in my house. Every once in a while, maybe once a year for one of the houses, I'll get a few ants. I'd call them, they come within a day, work on it, and it goes away.

Professional quality service provided.

The service tech arrived within the time that had been stated he would. He had id, his uniform was clean and he acted professionally at all times. He always inspects the outer perimeter of our home and then knocks to come inside. He is thorough and always pleasant to speak with.

We have Terminix on two different properties for a number of years. However recently, scheduling the service was horrible. I can't talk to anybody from a local office and has to go through a main office. I wanted the appointment for two weeks out and they told me that they couldn't make appointments that far in advance. I called again a week out and they said that they didn't have any appointments on the day that I had wanted. I had to request that they had to send something to somewhere else to find out if we could get an appointment on the day that I wanted. Then I got confirmation of an appointment on the day that I was not available.

Scheduling Terminix's service was fine and the technician was very nice. However, I don’t like the idea that they bill people and the people pay them. We paid the technician and he gave us a receipt. And the next couple of days, we received a bill. I don’t know what happened. I called and complained to somebody and the rep was not that courteous. She said that the billing was out automatically. How can they go automatically if people pay them?