Terminix Reviews

This company will lie to you and bill you for hidden charges then keep your money when you cancel the account after telling you several times you will be refunded. Save yourself the headaches, time, and money and deal with a more reputable company.

I was preparing lunch for work last Friday morning (September 5, 2025). A mouse bounced across my kitchen floor. I'm a girly girl, so I was quite petrified. That night, I scheduled with Terminix, online, to inspect my home the next day, Saturday, between 10:00 a.m. and noon. I promptly got an email confirmation that I was set for Saturday, between 10:00 a.m. and noon.

I do not recommend Terminix. Their services were ineffective—I continued to have pest (insect) issues, especially with mosquitoes, and saw no significant improvement compared to the year before when I had no service at all. Despite reaching out multiple times, they never provided a real resolution. When I tried to cancel, they made the process extremely difficult, promising to escalate but never following through. They eventually told me my account was canceled, yet they kept sending people to my house and kept charging me. Even after calling again to cancel, they still showed up and charged me over for services I did not want.

Terminix resolved and took care of my problem with no problems! Very good customer service!

I hired Terminix to perform crawl space work at my property, including vent replacements and laying a vapor barrier. Unfortunately, the experience has been deeply disappointing and frustrating from start to finish. First, the technicians failed to replace several vents simply because they were located behind bushes. This was never communicated to me in advance as a potential issue, nor did they make any reasonable effort to complete the work thoroughly. Additionally, the vapor barrier installation was sloppy and incomplete, with several areas left uncovered or poorly laid out.

Terrible customer service and severe lack of communication. We had termites bait service and crawl space encapsulation service that they supposed to do. We were scheduled for the termites first on a Wednesday then they didn't show up. No text, no call. No email as to why. Then we received a text Thursday. They are coming Friday between 5-7 pm, comes Friday they texted at 7 pm that they're on their way. So they came 7:30 pm to do the termites bait system. We are scheduled next week Monday for encapsulation. Comes Monday they didn't show up. No text, no call or email as to why so I called them. A rep answered 'cause we can't get someone in Roanoke VA location. They said it was rescheduled for July 3rd 2025, without even telling us they will rescheduled it.

Terminix has horrible customer service. All of the managers that were involved with my home services did not return calls or text messages. Appts cancelled and would not reschedule. I have had to call multiple times and did not get anywhere. They did not complete a service and obviously did not want me as a customer since they refused to reschedule to finish. The professionalism is horrific at this company, use Orkin, they are reliable and helpful.

I fired Terminix today. The manager for the Crestview area is very unprofessional & totally unaccountable. They always have excuses for screw ups. This business model makes it impossible to speak to anyone directly locally. You go thru people working the phones from home who have no pest knowledge. The standard answer is, "someone will get back to you in 23-48 hours." Well, sometimes they do & sometimes they don't. After making 3 separate appointments for the same thing I found out no one had bothered to schedule the 3rd appointment. They then attempted to say, oh yes we have someone coming. Someone did finally come, but not because anyone had a clue an appt existed. I also discovered they charge more than local companies. It was strike 3 with Terminix today. I have hired a local company who actually answers their phone when you have a question, etc. I strongly & emphatically would NEVER RECOMMEND TERMINIX.

I called Terminix last week Thur 8/21, the guy took my payment info. and said someone would call me Fri 8/22 to schedule my appt. I called Fri, waited 40, called today, was transferred, 30 mins on hold, nothing. Cust service stinks

While Terminix as a corporate entity might have many competent branches, I must say that the one in Ronkonkoma on Long Island does not fit that criteria. Without belaboring the no-show for appointments, the unwillingness to adjust costs when it is discovered that the job isn’t as extensive as at first thought, my biggest issue is the total lack of communication. Andrew **, the manager, was made aware of my concerns by customer service, but refused to reach out to me for further discussion.

My wife signed a contract that we needed to change. When the 2nd contract was signed, we paid cash, and our job did not get rescheduled because we paid cash. Ultimately it got co pleated, but I have left several messages for the branch manager that do not get returned. I would not recommend them to anyone. I was also told I should get a termite service because we had termites and another company verified we have no termites.

We have been with Terminix for a number of years. Initially the service was great, we had a reliable, knowledgeable technician who quickly responded to any pest issues. Things started to go sideways after our technician was reassigned to a new area. All of a sudden, the ability to get a technician to our house became more and more difficult. To top it all off, the service became so bad that we decided to cancel and Terminix refused to provide us with a refund for the year in advance we had already paid for.

DO NOT HIRE TERMINIX FOR WILDLIFE! Sharing my experience in hopes to save someone else from the horrible experience I had. I hired Terminix to remove a raccoon from my attic. They installed a one-way door and assured me the raccoon would leave on its own and not be able to re-enter the property which I thought was a very humane way to handle the situation. Unfortunately, the raccoon went in and out of the door for weeks without my knowledge. Terminix never followed up and the raccoon ate through my HVAC lines and urinated and left feces so I had to have all the insulation removed, the attic sanitized, the HVAC lines replaced.

I was a long time customer of Terminix in PA. I had my acct transferred to VA when we moved here. Big mistake! There is no customer service, they are not easy to contact and they do not communicate. I specifically had allergies to bee and spider bites. After discovering a major bee problem on my home, I called. It was Friday and a manager would call me. No call and when I called in to cancel my account after not hearing anything for 72 hours. I found out an appt was scheduled that I was not told about. If you need a specific concern or allergy communication STAY AWAY FROM TERMINIX that covers Northern Va.😡

Terminix is very unprofessional. BAD customer service with no communication, and zero accountability for spraying in a non customer yard! La Vista, NE shame on you and shame on your tech for not answering our simple question on what you were spraying on our grass and garden. If you value reliability, professionalism and A+ customer service, I recommend looking elsewhere.

I initially called because I needed one visit only. I was told the price and I agreed. They told me this price would include service for 2 months. The technician came out twice. They tried to offer me a yearly contract, but I declined since my association already provides a monthly service. After the second visit, I was billed again. I called many times to dispute the charge and always got the run-around. I was told this would be reviewed and I would receive a call back. NEVER HAPPENED! They should be ashamed and I would call this type of practice fraudulent.

I would never hire Terminix again. I was lied to by the sales person but was told it's ok because it's in the contract. Then told on page 15 was the other explanation I asked about. How many pages do you need, and knowing not everyone is going to read it but take the word of the person who came out. My service was for rodents. Told me to get the house wrapped, excursion I guess is what they call it, well I was told I would be pest free from now on! $4000. Now since they did it and didn't come check the traps more were under there or got under the house and ate holes in my ducts! They refuse to even help me with repairs even though they know that I didn't have holes when they originally went under. Now I have so much moisture in my house it's pathetic! And I have to come up with another $1200 to get that fixed! Never trust these people!

I recently had a "termite inspection". I'm due in July. I had termites twice, once in 1999 and again in 2001 I believe. The tech who came to my home never called, he was at my home for 4 minutes vs. the 45 minutes he put on his report, he did replace one of my bait stations. I have about 10-12 bait stations. He didn't inspect all of them, as I have cameras and there's not much you can do in 4 minutes. He forged my initials on the report and never had any contact with me. I also didn't appreciate that he blocked my neighbor's driveway with his truck (will post pic if I'm able to). He could have either parked on my driveway or the base of the driveway. The way he parked, he knew he wasn't going to be here long. Not sure why this person was sent out, as I've been getting the same guy for about 26 years, one who cares about his job and his customers. I requested another inspection; one that will be done correctly!

Multiple issues with this company.

I tried to use Terminix as a one-time service to get rid of mice. The guy completely lied to me and signed me up for a multi-year contract... then they didn't get rid of the mice, and on top of that, the technician was extremely rude to me. It took forever to cancel the service, including a $25 bank charge so I could shut off the autopay at the bank itself (since Terminix was being so unhelpful). I would highly recommend never using them, I wish I could give them negative stars.

The Terminix tech came, put some bats, and it was fine. The issue is still there though, but I’ve reached out to them. I’ve been with them for about a month and it's been decent. I joined them through a phone call.

We were concerned about termites in our new house, and we liked that Terminix is local, so we reached out to them. I think there's cheaper out there, but we’ve had great service and we’re satisfied with them.

Our Terminix technician has us on repeat every three to four months. If we see an issue with bugs, or spiders in between that time, I call up the main Terminix number and request our technician to come out for an additional appointment. The most recent service was good, and it was handled in a prompt fashion.

I keep Terminix because of their service. The few times that I've talked to the technicians, they've been very pleasant and professional.

I have had a contract with Terminix on my home for 33 years. I have had satisfactory service from them until recently when I had some termite damage on an exterior window frame. I had them come and look at it and the tech said he could not tell unless the wood was removed. I had a contractor come and remove and repair the window frame, took photos and video of the termites while the wood was removed. They would not honor my claim.

Way too expensive. You will spend almost $600 per visit and their customer service is horrible. I’ve never dealt with such rude people. Any additional service is always messed up. All the techs are nice but cost and customer service are 1/10. Give your money to someone else!

This company knows nothing about customer service. The treatment they did on their first visit did not solve the problem. I was told the follow up appointment would be a week later but they never scheduled it. I tried to use their portal to reschedule but that is completely useless. And when I got an email from manager Chris ** to schedule my follow up, I responded within 5 minutes and then never heard back from him. I see where the technicians get the idea that customer service isn't important. They're learning it from their management team. Technicians don't show up when they're scheduled and the work is shotty. Overpriced and the worst customer service I have ever seen. If you're reading this review, do business with someone better.

I've had Terminix for quite a number of years and I recommend them on a regular basis. I've been very satisfied with the service. I have a good technician. Setting up service calls is very easy. I just go online and I can pick on the website the dates I want them to come. If I see a few spiders, then I'll let them know. I can let them know on the website, and so the techs already know before they come. I don't have any bugs. I don't have any roaches. I've had them do the termite deal, and then they do a regular quarterly bug spray. I've had them in the winter for mice in the garage. When I've had a need, they do it. If they come out and I still have a problem, they come back and they don't charge me the second time.

Terminix normally initiates contact for a service call, then once the date has been set, if it's moved or they would come early, they would call. As long as they call, that's okay with me. The tech who recently came out was different from the guy who used to come out for many years, but his service was fine. He was showing me the bait stations where five had been consumed over the year and he replaced them. Other than that, I have an issue with the administrative part of Terminix. Our contract is set to be renewed in July and every year, we have to tell their admin people to stop sending us notifications that our contract is about to expire and that we need to pay. We don't pay until July and we always pay. So they shouldn't bother us until then. But the notifications would start around April, then we'd get the text messages. It's irritating and I don't appreciate that because it's the same stuff every year.

I had sugar ants and spiders mostly in the kitchen. I called Terminix for a service because they got the best price locally and working with them was good, quick, and easy. The tech who came out was awesome, fast, friendly, and informative. My pest problems are gone now and overall, Terminix was great. So if they're needed, I would recommend them.

I knew about Terminix and looked at it, and I'm happy with my pest control. The quality of service has been excellent.

No customer service, never called us back, had no follow up, very disappointing. Had tiles damaged by subcontractor, tried, never got fixed. Called so many times, never got a call back. Had this company for many years and never had such bad service before.

We've been with Terminix since May of ‘24 and the service is expensive, but they have been able to take care of all the pest control. Unfortunately, I've had issues with their website, but other than that, Terminix has been great. They come quarterly and the technician, CJ, is awesome. He'll come over when we call him. We needed him once and he came in a timely manner. It was that day or the next day, and it was just a spider issue that he was able to complete.

I've had no problem with Terminix. They let me know when they were on their way, and everything's good. The tech does a good job.

The Terminix guttering guys were scheduled to be here yesterday, and then I called. They said, "Oh, no, they had to go to training in Charleston.” Then they were supposed to be here today, and I'm waiting. I contacted the person that I made the contract with, and the manager was supposed to get back with me, and he said they'll be on their way, and here it is 4:30. But other than that, I'm happy with what Gary did.

Terminix is very inconsistent in service quality. Their treatment most of the time is not effective. In addition, they have extremely poor customer service, had called them 5 times for double charging me, however, they never credit back my acct & hence I cancelled my service with them! They keep saying that they would come & apply the treatment if is not effective without any charge with your monthly service, but they charge you for every application. Their customer courtesy is zero!

My 83 year old dad had a window of 4 hours to wait for an inspection. No one called, no one showed. I continued to call customer service. They couldn’t reach the technicians. The customer service call center couldn’t get a manager on the phone. This place is TERRIBLE. Do NOT use this service in Raven, Va. The technicians from Roanoke, Manager Kevin and his assistant Connor did not respond, call or show. My dad would still be waiting on them if I didn't tell him. HORRIBLE INCOMPETENT SERVICE. DO NOT DO BUSINESS HERE.

We’ve been with Terminix for 10 years now. Scheduling our service has been fine. We had a lot of problems with ants initially. Now, I've never had a problem and they got rid of the ants. They're a good company and I like the tech that comes as well.

We’ve had Terminix for a long time. The tech we've had lately is doing a good job. Everything's good in our service with them.

Terminix is very affordable. It's 50 bucks a month and they'll come out extra if I need them to. Once they spray, I haven't had any issues. So, I'm very satisfied. I've been using their service for about six months and I was drawn to them initially because of their name recognition. The technician who comes out has been amazing. On his last visit, he texted me when he was on his way. I needed them to come out a few days earlier because I was going to be out of town, and there was no issue. He came out for ants, since my house is built on an anthill, and he fixed the problem. I haven't had any ants so far. He comes, he sprays, and he tells me what to do. He advises me not to use chemical cleaners on the counter for three days, just to wipe it down with water because it will get rid of the treatment they put on it.

I like Terminix's service. They come quarterly and they're dependable. I call them if I need an extra service. Pest activity has improved. They weren't able to complete the recent job because we had some remodeling going on. Some of our stuff got taken down for our mosquito mister and spider control thing. They needed to check that and see if I needed more line. The experience was fine. They're gonna come back when we're ready.

I've been using Terminix for six years. I've been paying to keep termites out of my house. They also do more than just termites on a house such as insulation. I like the last technician who came out. He's friendly and he explained everything. To make it more affordable, instead of a lump sum one-time payment, you can do it monthly.

I learned of Terminix through a reference. When I went to Terminix, it was because I needed a second opinion. The person who came out initially to do the inspection was 100% professional. She showed me exactly what I wanted to do. She gave me a lot of information that I didn't know. She was 100% helpful. She did the job I wanted her to do. The first quote that I got to do termite inspection was a lot less. I went with Terminix and paid a lot more just for that. The lady told me that there was a termite presence, and she explained to me everything all the way up, and we got together with the plan and went from there.

My situation with the carpenter ants has gotten a lot less, but it's still not fixed. The tech showed up two weeks ago. And that was the first time she did it. She told me the process. She said, "I'm gonna go and spray all around, everywhere in the house." She put gel packs in the two upstairs bathroom where we've been seeing the most. She also went out and sprayed all around the outside of the house. She said, "You may see some more, but then you might see some of them dead in the house." She was right. But now, I'm starting to see more alive. She said they were gonna contact me to see what's going on. Now I'm waiting for her to contact me, because I'm gonna ask her to come back and do another one. If we don't hear from her, then we're gonna use another company.

I compared prices of different pest companies and I compared how often they would do things. I built myself a little comparison sheet here at home, and I would call a company and ask what they would do and how often they would do things and charge for this or for that, the things I thought were important to me. I liked what Terminix offered so I went with them.

Terminix is a great company. They helped me with getting rid of some pests in my home. I used them for a one-time thing. The technician was knowledgeable, very compassionate about his work, and he knew a lot about different treatments for tests, and he was a good guy. He worked on the cabinets, floors, baseboards and kitchen. The pest activity ceased since then. I've never had roaches in my home ever. I had some guests come, and then they brought them with them, which I don't even know was possible. Then once they came, the activity increased a little bit more, and then it stopped. I realized, based on research, that's normal. Maybe that's what the treatment did, exposed them, and then it completely stopped.

I’ve had Terminix for a while. Their techs have been proficient. My son noticed a pest problem in his room and now I have more sense of comfortability now that they have come. The only issue I had was when they needed to update the backlog of where they were at that time. Because I didn't know where they were and I had to go to work.

The Terminix techs who come out have been very good. Usually, it's the same person unless they quit or get moved to another area. We're happy with their service.

Terminix is terrible! Charged a high initial price. Said they would come every 3 months and would come anytime you call. False advertising!!!! Could never get in touch with anyone willing to come out. Tried to cancel. Impossible!!! Do NOT sign with this company!! No customer service and very expensive!!!

Your Martinsville, Virginia location sucks. First they did not make schedule appointment on time. Then the promise of a home inspector a few days after first treatment was supposed to come. Again, there was a no show, never received the first phone call or text. Then was told that a home inspector only come if there was infestation. That's not what I was told when I first agree for services that they would automatically come after a few days. I had to make the contact every time for a timely appointment. Made me waste a whole day waiting on a person to show up and ended up being a no show. Why would I want to reschedule an appointment when you can't even honor 2 previous appointments and waste my time again. I ended up canceling services and feel I got screwed out of my first payment, would like a refund or at least a half payback settlement.

I have modified my star rating to reflect that I finally got my refund after the branch contacted me.

Absolutely a rip off and a con. I canceled services 2 days after initial visit. They still charged me a little over $2,000.00 which i paid in full. Now I'm supposed to pay another 3 thousand for nothing. I have called 4 times a week apart each time and was told I would get a call back and I never have. My advice is to go with Truly Nolen.

Terminix Maine is a scam organization. DO NOT USE THEM OR RECOMMEND TO FRIENDS. I signed a $2700 exclusion contract to place a metal band around our house and garage at the level of the cedar shakes/cement foundation for 240 linear feet. When the Terminix crew chief came out to do the work, he told my wife that it "didn't need to be done." The crew left without DOING ANYTHING ON THAT CONTRACT!! Terminix won't refund my money. I have now initiated a civil suit. Also try contacting Terminix. They have a national answering service that supposedly relays message to the state office. But Terminix does not have an office in Maine. They are represented in Augusta by an intermediary firm. There are plenty of reliable pest control services in Maine. AVOID TERMINIX.

I scheduled service with Terminix to come out and spray for wasps with follow-ups every 3 months. I cleared my day. I drove an hour and a half to the location. I waited two hours. For nothing. They were going to call me back with a discounted rate offer, nothing. I call back today to find out I’ve been rescheduled. Not notification or verification from me. No discounted offer until after I’d asked to cancel all appointments and remove my card from file. And at the end of the call she says “Thank you for choosing Terminix”. If you’d like to waste your time go right ahead and give them a call.

Hello. I have been with Terminix for 2 1/2 years. Things were ok for 2 years.. But I renewed my contact in March 2025, I have had MAJOR ISSUES GETTING QUALITY SERVICE SINCE MARCH, AND THEY WON'T LET ME OUT OF MY CONTRACT.. I have roofs repairs that needs done, keep saying they waiting on Materials to come in, this been since March.. Now I'm having problems with Rodents around my house which is what my contract is for.. Now I'm getting the run away on when they coming out, changed my APPT schedule without even telling me. I called them to get a status to see what time they're coming, that's when I found out my APPT was changed. ***** I WOULD NOT RECOMMEND THIS COMPANY TO MY WORSE EMEMY.. PS. Whomever this Supervisor NICK at Terminix that I'm still waiting to hear from since March needs to be FIRED ASAP....

I know that these reviews are never read by the high ups to better their company. It's all about the money and never to satisfy the customer on a well done job. I needed a person to come out to get birds out of my bathroom vents so I fell upon field inspector William ** and he told me that they couldn't just do birds in vents so he sold me an 18 month expensive package. Come to find out that I could have just gotten the bird package. Once they came out they did a half ass job and left. I have called to schedule for them several times to come out but all I hear is they will call you back to schedule that appointment and never do. Terminix is a terrible company and wish I had never fell upon this company. So for y'all who may read these comments, just know if you pay for a package, you are also signing up to headaches, frustration and pain (packet book). It's not worth it.

Service from this branch has always been hit or miss, but my recent attempts to get a Wood Eating Organism inspection have been complete failures. My first attempt was with a technician who had a medical emergency and had to leave. Unfortunate, but these things happen. I was told that the inspection would be rescheduled ASAP, but I ended up having to text with the tech for days, and then call the main number again before I got rescheduled, resulting in a 2 week delay. As this inspection is for a home refinance, it is time-sensitive and delayed the loan.

Terminix has always been good. I've been using them for a very long time actually. Then when my dog died, I quit using them. Anyway, mostly, they've always done me right. Plus, the people that they've sent out here, I just love both of them.

I have had a very positive experience with Terminix every time. The branch we use is located in Grenada, Mississippi, where I live, and we also have a house in Oxford. They service both houses. They are very good, easy to work with, and do an incredible job.

I would like to say Johnny is awesome!! He came to my home and took care of my problem with carpenter ants. He sprayed for the ants and explained how they proliferated. He is very professional and knowledgeable! He did an awesome job!!

When you sign up for service they come out and sit in their truck. Never get out to do any service on your property. Then you call and they tell you they will come back out then never show up. This be going on for a month. No. I do not recommend it to anyone.

I’ve been a loyal Terminix customer because they’re stable. The technician always shows up, does the job, and is very friendly. It’s been really good. There’s nothing to improve. They’re doing their job.

We’ve been with Terminix for 25 years. Their technicians were very nice and polite, but their prices always go higher. The last time they came was a week ago, and they got the job done.

We were having some termites, and the salesperson who came out was really nice, knowledgeable, and I felt like I could trust them, and the service contractors who came to do the treatment were great.

Terminix is very good. They come out automatically. There was another company we were in contact with but they wanted money down before they even came and looked. I said, no so I called Terminix up. They came up the next day and went through the house. They said they’ll take care of it. We had some mice in here back then. In a couple of days, they were gone. We've had Terminix since then. It’s been about eight years now. My family has them and so does one of my neighbors.

Initially, I called Terminix for problems with ants. I had somebody come in and look for signs of pests in the house last Friday. And I didn't really interact with them. It was during business hours and I was working in my office.

Terminix came for an ant problem. The technician was fine. I would say it was a good experience. He was professional and he was communicative. He called before he came. And he did come early.

Terminix is a good company. All they're doing now is checking for termites. They just text me and let me know when they're gonna come. There's not a set time because it's just for the termites.

My experience with Terminix has been very good. I've not had any problems with them. I work very well with them. I just don't like the way they schedule. I prefer if I schedule the service calls myself. Also, a lot of stuff is not under their control. We still have bugs, but pests have been stopped. Overall, I would still recommend them to anyone who needs service for any type of bugs or pests.

We have had Terminix for 25 years for our home in Florida. Each year, the technicians come out and look our home over. We paid our yearly fee of $285 in June of 2024. We just found out they cancelled our service around August of 2024. They claim they called us and recommended that we treat for termites; saying that we refused the treatment and thus cancelled services. Something in writing explaining why we needed the treatment and something in writing explaining that our services would be cancelled. A phone call ‘alone’ is insufficient, especially with all the scam calls going around. We have not been able to contact anyone at Terminix who can help us… either renew service which we paid for last year but then went without it for a year, or give us our $285 back. We can only get a call center and cannot get through to anyone. Very dissatisfied.

They have a very poor follow up, they no show for appointments repeatedly and there is no one to handle concerns or a manager follow-up with customers. I wouldn't recommend this company to anyone. I feel they trap you in contracts and have substandard work.

I used Terminix because I knew the name and knew that they had a good reputation. And my experience with them has been fine. I actually have a recent service done, which the technician just left about five minutes ago, and I had no problem at all. I’m on an automatic schedule with them.

My mom and dad signed up with Terminix. Their technicians have been great. They do what they're supposed to do, and it's been good.

We had Terminix years ago, but we recently started service again. They came out last week for a preventive, and they also treated the outside. It took them about 30 to 45 minutes. And since then, I haven't seen any of the black ants that I was seeing before.

We have had Terminix for years. And we appreciate what they do. When Chris left, it changed a little bit because Chris was always there. And I could always get a hold of him when he'd say he’ll see what he can do. He always responded back.

I have been with Terminix for a long time now. I have always had good experience with their technicians.

I have a preventative treatment for termites. And they come around every so often and check the bait boxes. And they always call me ahead of time and let me know they're coming. And I don't really have to be here because they're all outside.

My experience with Terminix was pleasant. I went with them because they are the most well-known company for preventive. It’s a good company.

When it comes to servicing my property, it’s good. But I’ve always had a hard time getting in touch with somebody. Recently, they did my insulation. The guy knocked some wires loose and he messed my board up to the attic. He told me he was coming back to bring me the wood but he never did. Also, their price needs some improvement. I would use another company because their prices sometimes are too high.

I just got Terminix. They only came out once so far. But speaking with customer service was easy. And the technician who came was good and personable. He inspected the area, and then he sprayed. He did what he had to do. So, it was a good experience.

My neighborhood had problems with rats. I didn't know that when I bought this house, but I saw a couple of rats coming to the vent in my kitchen. They had to be really small to get up through there. I was horrified, but apparently, they were baby rats. A Terminix technician did my home inspection. He was very personable. He saw rat droppings underneath the house, gave me rat traps, showed me how to put peanut butter on it and told me where to put them. He said that the rats are probably running around behind my refrigerator, so I put it behind my refrigerator. Sure enough, I caught three and I never saw any again. He also told me what to do if I ever have a flea problem. It was great.

These people are terrible. Today was the fourth time that they didn't show up as scheduled. This was also the second time that Mary ** submitted a report that she had completed the work when she never showed up. Today's report showed pictures of someone else's home.

Problem solved.

They are very expensive, they did not rid my home of termites after a year of spot treatment, no show appointments without a phone call or explanation. I dropped them but and called a professional. I wasted a year and lost all the money paid for the contract.

I typically do not write reviews, but I feel compelled to share my experience with Terminix to inform others. I subscribed to their termite bait station service, which was intended to protect my home from subterranean termites. On 04/23/2025, I contacted Terminix due to signs of termite activity. A technician, Patrick Million, confirmed active infestation in the crawl space—visible mud tunnels, wood fragments, and decay were noted. Due to the urgency, he scheduled a follow-up for an estimate on 04/24/2025, which I received confirmation for.

The customer service was okay. The technician came to tent the house for termites. I haven’t seen any termite activity since then, but I thought they would come back and check on the house on their own, but they didn’t. Still, the technician did a good job. Terminix is a good company to work with.

We’re on our third spraying with Terminix. The first two visits were good, and the same technician came each time and was able to take care of our bedbug problem. He will be coming for the third visit on the 25th of this month. The service is a little expensive.

I have been a customer of Terminix for a long time, probably around 10 years. I don't have any problems with their service. They explain everything really well, and they're just very professional.

I've had the same person come out and he does a super job. I like his ability to listen and take care of the job. If I have questions, he answers them. If there's an issue, he takes care of it.

When we first started with Terminix, we were having ant problems. Once or twice, techs had to come out for a second treatment for the ant problem. Recently, their guy Jonathan came and did the job that he was supposed to do. He was very courteous, quick, efficient, and clean. I’ve had a very positive experience. I only wish the price were lower.

I have two termite contracts with Terminix on two houses, and I have one basic pest control. I also have them do some odds and ends like insulation. I like the service technicians. They're always very courteous, thorough and do a good job, so the cost is reasonable for the quality of service I get. But they get a big, red X for their scheduling call-in numbers. Terminix needs to get rid of them. Every time I call, they don't understand what I want and they don't set schedules right. If I need something outside of a normal inspection or treatment, it's just a mess.

This company works for my neighbor and parked in my driveway, forcing me to miss a doctor's appointment (and pay a missed appointment fee of $50). When I called the office to ask them to contact the driver, they hung up on me. And when the tech finally came out 30 or 40 minutes later, he was completely unapologetic, and said it was "not his problem." If you want your neighbors to hate you, definitely hire these guys! I just hope they care more about their work than they care about their reputation - but I doubt it!

The contractor came out the other day for a routine visit, and treated the outside of the house. They do this every three months. I’ve been with Terminix for about three years. Overall, I’m satisfied with their service.

I've been with Terminix for a long time. Their customer service and the interactions with the technician are very good.

My son sets up the claims for me and so far the service has been fine. The techs are spraying mostly on the outside but the one time I said something about seeing spiders inside, they came in and did that.

I was really happy with how Eric from Terminix was nice to me. He knew I have a disability with my legs, and I can't walk that well. I had to call him out for a specialty job with white-faced hornets. Their nest was in a tree right near the patio. Then all of a sudden, they decided to leave their gigantic nest. Just the other day, a new gentleman from Terminix treated the outside of the house. He seems very friendly and conscientious. He was looking around to see if there's any bugs that could get in, even though the windows are all wrapped and there's no way it can get underneath there.

We're facing a termite issue right now. Initially, the customer service was bad, but in the last two weeks since the manager and the operations manager of the local office of Terminix have gotten involved, it has been outstanding.

Terminix came twice already. The first time, on April 5th, they did where I had to remove everything. And I have seen a couple of the pest dead, but I’m still seeing quite a bit crawling now all over the kitchen. And then they came a second time to put more powder and a paste around the cabinet. Here and there I’m seeing a couple dead ones, but I’m still seeing some alive. I had to wait for 15 days after the second visit, and Juan told me that I can request for them like the first time. I’m planning to call them today.

Pricing with Terminix is very reasonable. The first gentleman who came out was very nice, but I don't know if he took care of the issue the way he was supposed to. We called about carpenter bees that we have and I’m still seeing the bees. His report said he dusted the spider webs from under the vents of the house. It didn't say anything about bees, which is the whole reason we got them. I texted him and said, "Did you do anything with the bees? The report doesn't say that." He said he got rid of some hives and the report didn't allow him to put that in. I'm not saying he didn't do a good job, but I was still seeing a lot of bees.

Terminix came out to spray for mosquitoes and the guy was very efficient. I had him to come out before then. I had a problem with mice and that seemed to be completely gone. He's very patient and polite. He’s outstanding and he deserves a raise. Also, the people who moved next door to me were very nasty, so I had to have the special service that had them clog up the holes. They did an excellent job. I’ve had Terminix for 20 years and their service has been beautiful

Henry, the technician, is the only one who has been coming here for a bunch of years. I would have canceled Terminix’s service because I don’t have any problems, but the reason that I keep going is that Henry gives us really good advice. I live on a pretty big piece of land, and things come up that I’m not really sure what the best thing is. He’s always willing to share his knowledge and experience, which to me is invaluable.

I love Terminix and I have an automatic service with Urban all set up. Last week, they came out, sprayed and did the rats. They always give me a call or sends me an email that the tech is coming. We have been friends for years and in fact, I got on my contract with Terminix that only Urban can come out. When you find somebody that does a thorough job and very personable and professional, you wanna stick with them.

All I can say is we have had a great experience with the technician. I’ve been with Terminix for a long time, and I’m satisfied with their service.

Terminix sold me the best service they had said they would get rid of everything. They have been coming here for about six months. I started seeing fleas recently. I contacted them, they said they would send someone out but it would be a little over two weeks before they could get here. They showed up today completely unprepared for a flea treatment and said it could not be done today. I should have never seen a flea in the first place since I paid for their top of the line kill everything and let God sort them out plan. I called in to cancel my service and they told me they were going to cancel me but I still had to pay the rest of the contract, over $800. I obviously told them good luck collecting. They are one of the worst companies I have done business with in a very long time.

I’m on a plan with Terminix where they come out every two weeks. Now, they come out once a month and it’s been ongoing. They spray for spiders and make sure the rat and rodent traps are not sprung, and they replace the ones that need to be.

There was some old termite damage in the garage. They cut the Sheetrock out and put new Sheetrock in, mudded it, sanded it, and painted it. It's been great. No issues.

Terminix does a good job. I've been with Terminix for 40 years. They're very nice and professional. They reach out to me for my quarterly service. Their tech sprays something for the ants and spiders.

I’ve been with Terminix for 7 years. They typically come quarterly for general service, spraying around the house. The technician is phenomenal. Occasionally, we might have bees or a raccoon under the deck, but they handle everything 100%. I’d say the service is worth the money.

Terminix did a good job, like everybody else. I’ve been doing this for 30 years. I was actually dealing with a local company first, and then Terminix either bought them, or they merged with Terminix. And now, I have two services with them. I have pest control, and then I have termite also. And I’d like for it to be cheaper, but everything costs money today.

Everybody else used Terminix and I heard that they're very good, so I chose them. All these years, it's been fine. They do what they have to do in half an hour and then go. They’ve stopped the termites from getting into my home and taken care of the pests. They do the job and they do it well.

We have had no bugs since being a Terminix customer. There’s been several men that came out and each one has done a remarkable job. My wife and I feel good about their service and I always fill out the rating of each service to help them out. Their price has gone up sizably though.

At this point, I am disappointed with the service provided by Terminix. The service representative sprayed my home for insects, but they seem to have gotten worse. The representative was supposed to have returned in two weeks after his initial visit to my home, but I did not hear from him about the time he planned to visit. Finally, after not hearing from him, I texted him and asked what time he planned to visit. He said something had come up, so he could not make it that day. We scheduled another time for the next week. If I had not texted him, I do not know if he would have contacted me to reschedule the service.

Due to the positive reputation, I contracted with Terminix to treat my attic for rodents with new insulation and to lay traps. After the service was performed and the traps laid, the agent informed me that someone would return within 2 weeks to inspect the traps. Eventually, I noticed a smell. After 3 weeks, I called and spoke with a rep named "Leslie" who assured me that an appointment would be made and someone would show up to my place. I heard nothing. I called again and spoke with "Kevin" who said he was in Dallas, Tx. He apologized, checked his records, stating I was not scheduled for anything. He assured me someone would contact me to coordinate an appointment time to inspect and remove the traps.

Very unprofessional service, not showing up for a scheduled appointment. Very unpleasant staff Ryan (not sure if he gave me his real name). Will never deal with them again and will never recommend them to anyone.

I have my normal quarterly treatment with Terminix, and tech sends me a message a couple of days before telling me about the schedule. If I’m not available, I send him a message and he reschedules it to accommodate me. He is a nice man and does a good job, and he has been coming here for years and years. The work he does is excellent, and I haven’t had to call them back in between other than a couple of times. I pay by the year and I get the service every three months. Overall, I’m very satisfied.

The Terminix tech recently came out and sprayed for mosquitoes. He was good and he did his job. Originally, we had earwigs in the house, and they sprayed some chemical around and that seemed to have stopped the bugs. Overall, they work well, and it is working.

Since having Terminix, we’ve had very little to none of the pests that we were dealing with and we’re extremely happy about that. It’s giving us peace of mind. They’ve been very responsive. The service has been timely, the techs friendly, willing to answer questions when it comes to the services they provide, especially when we need extra things to help either to eliminate or just control any pests. Cost is a big thing on everybody's minds, and the price is reasonable.

I've been using Terminix for about nine years. They usually come out and check the bait traps and for any obvious problems. We're very satisfied with them. They're polite and they seem to know what they're doing.

Terminix comes four times a year. I’m on a March, June, September, December schedule. Todd does a good job, and I’ve asked for him specifically. I have known him for years and we chat about what is going on in our lives, and he told me a great chipmunk story. With this company, I don’t have multi-legged bugs called silverfish, and that is all that counts. They were in my bathroom, and it grossed me out. That was why I called in the first place, and as long as they do their job, I don’t have these bugs. Still, Terminix’s price could always be cheaper.

I have Terminix at three different business accounts, and their techs have been very good.

Ther young lady from Terminix came here as she does every few months and did just as good a job this time as she did the last time. Terminix comes quarterly, but they have it set up and they let us know when they're coming. We get the text or the email, and they say they're coming at a certain time.

I had a friend tell me about Terminix, so I decided to give them a try. My experience has been up and down, it wasn't always positive. There were just too many things I had to follow up with them on, and then I found that things weren't always correct as far as what they were supposed to be doing.

Terminix is a good company. Their technicians were very nice, young men. But the price could be a little cheaper.

Terminix is a well-known company and the person who came to look at the job was professional and we felt comfortable with him. Mark was here for the second time, and he was polite and answered all my questions. Our problem has been a persistent one, so they're gonna come back a third time. We were hoping that it would only be two, but it makes sense to do a third if that's gonna take care of it. There seemed to be some lack of communication because he wasn’t scheduled to come out today, and that was a little disconcerting. I would expect a text or call a couple of days ahead of time that they will be coming out. But it turned out okay.

My most recent experience with Terminix was perfect. The scheduling was very good, linear, no mix-ups, and everything was according to schedule. The technicians were excellent, top-notch, and very professional. They were sent out because I had little bit of termite rash. Even as long as three weeks after the treatment, I was still seeing it and I was worried it wasn't working. But I was assured by Terminix and, two and a half months later, it's still working and it looks good.

Terminix was quick to take care of our ant problem. I've had them for six years and it's always been the same representative that has come out. He always texts the day before to let us know about what time he's going to be there and he always rings the doorbell to let us know that he's there. Once he finished, if he sees any problems, he'll come back to the door to let me know. This last time that he came, he didn't come back to the door, but he did leave me an email saying that he did the service and everything looked good. I highly recommend Terminix to anyone. I recommended it for my parents and they also got Terminix.

Terminix is a reputable name, which is why I chose them over any other companies. Scott, the technician, has been here quite a few times. He is excellent, very informative, and always keeps me up to date with what’s going on. He gets the work done and always leaves with a smile. I haven’t noticed any bugs around, so I assume they’re doing a good job. Perfect company.

Terminix has been doing a good job. There was one time three years ago when I complained because they only stayed for five minutes. I thought it was strange. But they’re doing a lot better job now. The techs are friendly. They come to the door and knock. They’ll come in the house if I want them to. I trust them but there was one time I went around the house with them.

I've been a long-standing customer of Terminix. They do quality work and hire excellent people, so there's no reason to change, other than price. The technicians are excellent, professional, friendly, and wonderful. I've had three or four over the years.

I’ve had Terminix for many years, and I’m satisfied not only this time, but I have been satisfied for those years that I have had Terminix as my pest control. And I only have one technician. His name is Chris. He was a nice and personable guy. And over the years, he and I have been friends, not personal friends, but we know one another very well. He knows my expectations, and he does a good job. He comes here, and he gets to work. We chat for a few seconds, and he gets out.

We’ve had Terminix for over two years and it’s been very pleasant dealing with them. We’ve been having a problem with drain flies, and he put something in the drain last time, it’s been a week, and they’re still coming out, so we need to call them back out. They probably need to treat it back-to-back, constant, ‘cause those things are hard to get rid of.

I had a Terminix guy that comes out and inspects and he was just the nicest thing. He’s from the Grenada office. I did not enjoy my experience from the Oxford office because it's hard to get in touch with them. They would call me a day before and tell me they were coming. I work and you need a little bit more time than that to make an appointment. I would try to call them back and no one would answer.

I used Terminix in the past and just needed something again. We had spiders around the area, and last year, we had ants. They’ve been good.

Terminix is a known name. They send technicians to come to my house for service and they are fine. I recommend Terminix.

It's been a good experience with Terminix. I have a great guy. Usually, the same guy comes. Their prices are too high, though.

I always had good service with Terminix and never had any problems. The guy who regularly comes out does a good job. I never had to call him back. He lets me know ahead of time, and I try to be prepared for him. He’s so good that he doesn’t need me there. I trust him and enjoy talking to him. If I have family or friends who need some good people to work with, I would recommend Terminix to them 100%.

Terminix works. The technician who comes out for my regular bug service is very thorough, and whatever he’s doing is working. He’s friendly, professional, and thorough.

Terminix is an honorable company. They do what they say they're gonna do and they take care of any problem that you have. They let you know up front what the problem is, and if there's going to be an additional cost, they’re gonna let you know about that too.

Scott from Terminix was very good. I like him. He usually texts me to let me know what day he’s going to come. His quality of work is good.

We've had Terminix for a long time and they do a good job. Scheduling is convenient. I don't even have to be there. They come once a quarter. The technicians are always friendly and do a good job. I stopped them once and then I started getting bugs back, so I called them back and they gave me a better deal. No more bugs.

We use Terminix and we recommend them. We have not had any type of termite infestation since the house came under our control about six years ago. The technician we have in this area is a good guy. He’s pretty decent and he tries the best work he can. My only problem with them is that the price is a little high, but it goes with the territory when you have all that advertisement and you’re trying to pay for it.

After signing the contract for over $2500, they only came out once and did not complete the promised work stating that they had to come back when the snow melted. Have called weekly, no response and they just say they will contact me within 24/48. This has been going on since Jan and it is now the end of March.

We have been going back and forth with them for a month and a half now. SEVERAL times we have had to call because they rescheduled without our knowledge or didn't come when they were supposed to. We are only available on Thursdays and they were very aware. This last time we even spoke to the manager who made sure to schedule us for today March 20. They even put on our account that Terminix cannot cancel or reschedule this appointment because they have down it to us so many times already. Today, keep in mind I'm pregnant, I packed my house up because I was scheduled between 3-5 for them to come to my home. I didn't get a confirmation text so I texted the person who usually comes out to see what was up if they were still coming. I got ignored. So I had to call the call center.

My experience with Terminix couldn't have been worse. I had pest control service for a year. The roach situation in my three-family building actually worsened. Regarding rodents, the technician seemed helpless and incompetent. When it was discovered during the annual inspection that the termite station hadn't been installed, and I therefore had no service, they simply said they in general don’t refund. Furthermore, they've been extremely unfriendly and uncooperative ever since, so I now have to take legal action. Warning for this company.

Beware when they do attic inspection, they fraudulently make up stuff like rat infestation, to upsell you their attic restoration and exclusion services. They quoted me $18,000, and created a sense of urgency. When I hired a second opinion pest service they said I had no issues in my attic other than normal standard activity with mice. And now when I cancelled their services after 25 years of being a customer they are not even willing to prorate my quarterly payment that was made early this month.

I am dissatisfied with the recent service from Terminix's Granada Hills office. Twice, technicians failed to show up as scheduled, only for me to learn later they were on vacation—most recently receiving a casual call from Cancun after waiting hours. My requests for resolution from corporate have been ignored. Management at this location is unprofessional and needs immediate review. Unless improvements are made, I will be forced to cancel our service, impacting Terminix's income.

We didn't have any pest activity but we went ahead and had the services of Terminix to protect against it.

I've only been with Terminix for less than a month and I haven't had any issues. The last time they were at my home, they were going through an inspection to see if everything they did previously was still okay and everything turned out fine. They were very nice and on time. It was a little expensive, but they were good and efficient.

Once we got started with Terminix, our termite problem went away. The only pests we have now are spiders in the late fall, going into winter, and they take care of that, so we're good. The technicians usually just say, “Hi. How are you?” and then go around and do their thing.

Terminix is a reliable company. I've been with them for 20 years and cost-wise, it’s been comparable to most pest control services. A service tech came out a couple of weeks ago for our quarterly spraying and he did a good job. He was from another city, and he just happened to be coming to the area, but we usually get guys locally and we know who they are. I've had some minor issues with communication, but I’m happy with the service.