
Terminix Reviews
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About Terminix
Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.
Visit www.terminix.com- Skilled technicians
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Terminix Reviews
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Reviewed Aug. 18, 2017
We had a bad spider problem the last two years and my wife doesn't like spiders so I called Terminix to get them eliminated and help keep the mosquitoes down. We're in Northern Michigan by a lake so instead of wasting money in sprays, I just had them do it. But when I called to get initial setup appointment, their reps set up the wrong date. Then they called back to set me up as a new customer but they had already done that. There was miscommunication between them and their technician too. But their reps were helpful throughout and the first couple calls were just like one hand didn't know what the other hand was doing. It was a little confusing at first, but once we got things straightened out, it's been perfect.
Now that we've got a hold of the technician, we just communicate with him and he's been great and helpful. He comes out, answers all our questions and does a good job. They were here for the mosquito this month and they'll be back next month for mosquitoes and spiders. They've been really great with us and the pest activity has been down by 75% to 80%. I intend to have them come back again next year.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 17, 2017
8/17 - I still have evidence of mice and Terminix has not scheduled time to complete work they failed to complete when scheduled. History of my Terminix experience. 7/8 – contract, was advised by salesman – Theodore ** – to contact him for anything. He “had me” which I took to me he was my direct contact within Terminix. Theodore advised it is better the insect/mice traps prior to the exclusion work. Gives the mice time to, as he said it “get out”. The exclusion work will block all entry points. Schedule insect work for 7/15. Schedule exclusion work for 7/18. 7/10 – “Ryan” text received that he would be coming on 7/11 for Insect. I advised this was scheduled for 7/15. He responded he wasn’t available then. He would need to reschedule for later
7/10 – emailed salesman – Theodore ** about the mix up in what he scheduled on 7/8. His response “Hey no I’m sorry. I don’t know what anything about a pest technicians schedule is. The only thing I can tell you is to call him and see when he will be coming back.” I responded by asking him what HE scheduled for work at my home on Saturday. His response –“I’m sorry. I will find that answer out on when they are coming and then also will find out why Saturday is not going to work being that is the only day that works for you that’s why we scheduled it on Saturday. I making a note of that now. Please forgive me. I will have that resolved in the morning. I’m sorry again thank you”
7/15 – Insects – work complete. 7/18 – Exclusion - Rodents/termites – termite trap left lying on the ground. 7/18 – emailed Theodore ** and J ** requesting explanation of ticket after work complete vs. details in the contract signed on 7/18. Ticket from Terminix did not match my contract. No response 7/21 – followed up with email to same 2 gentlemen requesting their clarification – No response. 7/27 – evidence found that mice still inside – drawers under stove, drawers to the left of stove, under sink, fireplace hearth. 7/28 – contacted 800 number requesting refund of work – not completed (more insects than I have ever had before, termite trap found lying on group and mice still in my house). Was advised no refund until after Terminix had an opportunity to respond to my issues. Keith, the service manager would contact me.
Scheduled insect work for 7/31 – to address the insurgence of insects. Termite trap was properly installed. No response from Manager. 8/3 – contacted 800 (spoke to Fernando) to advise I have given Terminix an opportunity to address all issues and they have not. Was advised that Tyler would contact me. He has not. I want a refund. 8/7 – Contacted Service Master who provided a number for the Terminix receptionist in Memphis. I called ~9:30 EST and the voicemail communicated that no one would be there to answer the phone until 8:00 am CST. I began to randomly select 4 digit extensions to get someone on the telephone. Reached Matthew **. Sent Matthew ** the above information.
8/7 – 10:24 am – I was contacted by Terminix Johnson City, Tyler. He and salesperson Theodore, would come by to inspect the work previously ‘completed’. At my convenience, but it couldn’t be after 5:00 on several days because he needed to take care of child’s game or something. So the visit was schedule for Friday at 4:30. Received a call at 3:30 Friday that ‘it was raining where Tyler and Theodore were and could they reschedule…at my convenience’. The visit was rescheduled for 5:45pm Monday, 8/14. BTW – Tyler said today was the first he had heard I was unhappy. He had no idea.
8/14 – Theodore arrived before 5:45 pm. He walked around the house and confirmed that the work had not been completed as contracted. BTW – Tyler never showed up, never reached out. Theodore put in an emergency order and I requested documentation of what had not been completed, confirmation of when they would arrive to correct and then written confirmation by an inspector that the work was completed as contracted. I have received nothing as of 8:30am EST 8/15.
8/15 – Sent the above detail to Matthew ** at Teminix in Memphis as an update on what has transpired since 8/7. I requested a refund and also ask that if my request should be made to someone else to please advise me. 8/16 – 10:43 – Rec’d email from Theodore ** that he ‘talked to the service manager and he is going to get you back on the schedule to come back to finish up. 11:37 – I replied asking for this person’s name. 12:41 – TV replied with – Danny is the serv Manager. 12:49 – I reminded TV that I have still not received the documentation he committed to sending me on 8/14.
Updated review: Sept. 13, 2017
I hope he follows up ina week or so, like he promised. Good Job!
Original Review: Aug. 17, 2017
My recent experience with Terminix was good but I haven’t seen a follow-up. My first guy showed up, done the traps, and then I didn’t hear from him again. He didn’t check the traps and it's been over a month so I was disappointed. I called even though I do have an online account because I'd rather talk to a person. Unfortunately the way Terminix works is you don’t talk to anybody local. You talk to somebody else somewhere that needs to talk to the local people so you never have direct contact with the local branch. But the Terminix guys had been nice enough to leave me their cell phone numbers. They sent out a guy who checked the traps. He said there weren’t any bugs which I don’t believe because I've seen the bugs. I go down to the kitchen and the bugs are there. I haven’t seen him or done a follow up yet. Now I’m still waiting.
Reviewed Aug. 17, 2017
We’ve been with Terminix since March. Their techs have been in our home for ants mostly. Today’s issue was with the bees in a loquat tree, and ants as well. Scheduling service with them has been straightforward. We just called them and told them our issue, then they’d sent someone out. Their rep was also courteous and friendly. Their technicians were professional, sharp, and thorough too. What we did is we’ve gotten two-foot metal rebars that we painted white on the top. And so, as we’re moving the lawn and we spot anthills, we put stakes near them so that when the tech gets here, he can concentrate on where they are.
The pest situation in our house was pretty bad when we first got here. The house had sat empty for a while, so it got a lot of ant colonies. When we hit an area, the ants pop up some place else. But we’re diminishing them. We’re happy with the service we got from Terminix. It’s well worth the money and the people they send out are very knowledgeable in what they’re doing.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 17, 2017
We always had problems with ants coming into the house. But since Terminix had taken over, it really got down to next to nothing. If they do, it’s very sporadic and it’s not the way it used to be like a year and a half ago. In the past, the gentleman who had serviced us had done a phenomenal job. His name is Carl and he took care of any issues based on our needs. If there’s one thing that needs to be improved, though, it’s to be able to pick the date. I tried in the past to change it. But you got to do it well in advance since it has to go through a centralized location then to the gentleman and then see if there’s an availability. In the end, it’s not worth it based on my wife’s and my schedule. They will still pick the date and they show up if I’m home or not. What I do is I ensure that they have access to the other side and have the opportunity to go around the house. But if ever there’s a problem internal, then somebody has to be here and that’s understandable.
Still, technicians from Terminix are very friendly and will always ask where the issues are and how they can help. They will also ask if we have young children in the house so they don’t put down any of the chemicals that my five-year-old son can eat and can get him sick. They have very open and candid individuals who want to make sure their customers are well taken care of. We would recommend them to friends because they’ve just been so good.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 17, 2017
Some years back I had a flea issue and Terminix came out to deal with that issue and that was the end of that. I also don't like bugs in my house but there were millipedes and spiders so I called Terminix. I have no troubles scheduling with them other than I work construction so I don't often have a set time. I finish work when I'm done. But the scheduling went fine. I have their service quarterly and the gentleman who came was very nice, informative, thorough and friendly. My house is pretty old and I live in a ratty little house but he was very kind and very cordial. He didn't mind that my basement ceiling is extremely low.
I made a call one-time and it was shortly after their service in winter months. Exterior spraying in those months is foolish. If they're coming every three months and there are no bugs in the winter since everything is frozen then it's a waste of money. The tech came inside and did my interior instead of doing the outside and that was sweet. I also want Terminix to keep this guy that came out here. He was of Spanish or Mexican descent. He's very good customer wise, as far as talking to people. He knew his stuff and what he was talking about. I was very impressed with that.
We had a little conversation about termites. Terminix is running a termite special at the time. He's like, "No you don't have to right there because your wood is not old enough." I was glad to hear that because I got a lot of wood now at the house. In general he's like there wasn't any place that would indicate termites and I didn't think so either. The pest activity was very little to none after using their service. I'm a very happy customer with Terminix. I have tried Orkin in the past and Orkin will come into your home with a spray can with a plain blank white label wrapped around it so you don't know that they're probably spraying something they picked up at the grocery store and their service does not work well. That's why I called Terminix back versus Orkin. Terminix is fantastic.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed
Reviewed Aug. 17, 2017
We had a bumblebee’s nest to get rid of. We called Terminix and their technician was great.
Thank you for taking the time to share your positive experience. We aim to provide the Perfect service for each customer!
Reviewed Aug. 17, 2017
We have an air conditioning system in our attic and a mouse got in it and jammed it up so we couldn't have that repaired. The serviceman said we should have an exterminator come out so we looked at a few places and decided to call Terminix. They were responsive and they sent someone out right away. We dealt with a salesperson and we agreed to have some insulation that has some insecticide stuck in it put in our attic, have someone plug up all the places where mice could get in and spray around the house. It was $1,700 worth of services and we gave the salesperson a $200 check but he couldn’t get the computer to accept that. He was also having trouble getting his computer to take the things we were deciding on but he guaranteed us that he would go back to the office and they would enter that into the system.
A week later, the guys came out and did the service, and we didn’t have any complaints about that. My complaints have been on trying to get in touch with them afterwards because I received a mailing from their billing people saying that they had figured out where our payment would be each month for the next 12 months and it did not reflect the $200 that was paid. I've called that particular billing service four times and each time, the person I spoke with wasn’t capable of doing something and they were gonna have someone call me back the next day and I never got a callback. I’ve called more than four times to multiple numbers which I felt were our local numbers in Windsor, and I got nothing. It was like being locked in a maze.
I had the cellphone number of the salesman and I called him a few days ago to ask for help. He assured me he would and that he would call me back, but he was supposed to call me back yesterday and I haven’t heard back from him yet. It’s a real runaround and it seems impossible to get anybody who can deal with this and say whether the check is lost. It has not cleared in my checking account either. They told me it would take a couple of weeks to show up but it‘s been over a month. I need them to refigure with the $200 or if they have not gotten it, to let me know that so that I know this amount is correct because if they would be charging our credit card, it's $20 more per month than it should be if they cash that check.
I’m very dissatisfied and it has been very frustrating dealing with Terminix. I've also told the person I spoke with yesterday that it was inexcusable that I sat there for 10 minutes on hold, listening to their recorded thing saying 100% satisfaction. They’re so interested in making sure you’re pleased but they’re not very easy to contact. You go through the usual recordings and push all the buttons to get where they tell you to go, and then you’re on hold. Then when you get someone, they put you on hold to go and talk to someone. They’re gone for 10 minutes and they never come back or they never satisfy what you’re calling about. They’re always gonna have someone call you back and it doesn’t happen. They need some work. It’s not the service that I’m dissatisfied with but if I were dissatisfied with some aspect of the service, I’m sure I would be getting the same thing.
Reviewed Aug. 17, 2017
I manage 150 properties and I use Terminix on 10 of them. We use them to treat our properties for ants, rodents, spiders and bed bugs. It's mostly preventative and I've done two new services last year. My most recent experience with them was when they treated ants, and the experience has been very good. The scheduling was fine, as well as my experience with dealing with their technicians. The overall experience has been terrific. There's an area rep that I deal with who's utterly fantastic and takes good care of me. Also, since we’re not getting calls from the tenants, they’re definitely doing a good job. However, the only thing I don't like about Terminix is that they just call the night before a service. As a property manager, I have to give notification to my tenants and I can’t do that. I never get the interiors treated because of that.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 17, 2017
It took only a second to schedule with Terminix. I did it online and then someone called me back and we finalized it on the phone. They were really nice when they called. The tech who came was very thorough, friendly, and explained everything he did and how it all worked. He did a great job. I've seen a lot of transactions with different vendors and working with Terminix was one of the easiest things I did that day. After the service, there’s hardly any pest at all. It's really like night and day, and it's very effective. Overall, they’re professional, courteous, and knowledgeable. Everything is great and I've already recommended them.
Thanks for sharing this great experience! Have a beautiful day!
Reviewed Aug. 17, 2017
Terminix is a great company and we’ve been with them for quite some time. They call us every three to four months and usually come four times a year. If we see something specific then they come out right away, which is wonderful. The tech that comes out to do our house is Josh and he is awesome. He calls ahead of time. If he's going to be early, he asks permission. If he's going to be a few minutes late, he calls to let us know. He also does a fine job and he’s very nice. He was at our home recently for a preventative. Since we've been with them, the pest activity was minimal and sometimes, it's next to none. But with the heat and the humidity these last months, we're glad to have Josh every three to four months. Terminix is professional and they do a good job. I would recommend them.
Thank you for allowing us to keep your home pest free.
Updated review: Sept. 2, 2017
Terminix contacted us quickly after our initial complaint. The contractor called and setup an appointment for demo of the affected area. Damage was minimal and work is almost complete. The contractor has been on time for all appointments and is very professional.
Original Review: Aug. 16, 2017
My husband and I found termites in our master bathroom in March. Fortunately, we had purchased a policy several years prior that would cover treatment and all damage at no cost to us. The treatment was completed promptly by March 23, 2017 and a contractor came out about a month later to get an estimate for damage. Nothing has happened since March. It is now August. My husband has called multiple times only able to leave a message with a customer service rep. No response. He finally got a different rep and she said all the calls were logged into the computer system, but none were forwarded to anyone else. She stated she would talk to her manager, and have the regional manager call. He never did but Jammy ** did, stating that a contractor would call us to come do another estimate. Well that hasn't happened either. My husband tried to call the contractor and his phone would not accept the call.
I tried to get help from the corporate office. A nice lady said she could connect me with Marty Wick COO. She transferred me to an automated system that did not recognize his name. I called back. She gave me an incorrect email address. Email did not go through. I called back and tried to get the operator when prompted to do so. The message came back "sorry no operator is available". The sad thing is we still do not even know how much damage we have. It could be structural or just dry wall. We tried today to contact the manager Jammy ** from the Fort Worth office, and his phone would not accept our call. It is very disheartening to read the reviews on this Fort Worth office, which are terrible. We have paid our monthly bill to them faithfully. We really feel ripped off. Thank you for your consideration.
Reviewed Aug. 16, 2017
The pests are slowly dying down since our service with Terminix. I’m still having issues with one particular bug and I had to call them back out for a respray but other than that, their customer service skills are tremendous. The pricing of their services is reasonable and scheduling the service has been easy and convenient. The technicians always manage to answer my questions and they’re really courteous when they come in the house. They want to know what’s going on so they can direct it and solve the problem. It was an awesome experience overall. And I couldn’t ask for anything better when it comes to pest control.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 16, 2017
Terminix came into our home recently for an appointment that we already paid for. We haven't seen any more of the termites and the ants that we had. Normally, when it rains, they will come through my front door. And in the spring, they normally start to be crazy. Terminix has been spraying all over the place. And the ants seem to be under control. Our experience has been pretty good and I will recommend them.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 16, 2017
I had a termite infestation in the garage. So the next day we called Terminix and they sent out a representative in the morning. We showed it to him and he crawled up under the crawl space to inspect everything. When he came out, he explained what he was going to do and what kind of problems we had. By the afternoon, the man came in and it only took him a couple of hours to treat the place. They did a great job and we were grateful that they came. Both of them were courteous. The man who treated it was the manager of the business and answered anything. His explanation on how, why and where they did it was good information. We appreciated him telling us that and he also told us how many times they'll come back. I'm satisfied. We'll see how the treatment goes but since then, we haven’t had any pest activity. We found one bug yesterday but it's something that came in the door.
Thanks for sharing this great experience! Have a beautiful day!
Reviewed Aug. 16, 2017
Terminix comes for termite outside the house and unless I call them, they come once a year. I had to call them when I had termites in my building. They took care of it then I called them again and when they came, they said there were no active termites. They were here two months ago and put some baits around my house. Since their most recent visit, I haven’t noticed any termites around the house. Overall, it was a good experience.
Reviewed Aug. 16, 2017
I have Terminix on routine service to spray for both in and outside the house, and in the basement. I get an email about the schedule for the service and if it doesn't work out, I usually let them know and try to reschedule before the date and we would work it out. The technician is pretty great. He's respectful and if I have extra concerns, he'll work with me through it. It's pretty good service. They have also explained how it will go, as far as what was going to be done or what I would need. The pest activity will die down but sometimes, I would notice an issue and I would have them come and spray on the inside because if the kids and the wife find something, it takes one bug for them to shout and they'll call. So as long as I can keep the wife and kids from screaming from every bug they see in the basement, I'm fine.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 16, 2017
Terminix came on time for a wasp and spider problem. Scheduling with them was very easy and their representative was professional. I had a nice interaction with the technician. In fact, I know him since he's from the same hometown. It's been a month now since they did the service and so far, it's been good.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 16, 2017
I've been with Terminix for years and they're regularly scheduled to come out. Dealing with their technicians have always been pleasant. The technician comes and does his job. Occasionally, I'll see ants. But then I'll ask for an inspection and he helps me out. Overall, I'm happy with Terminix.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 16, 2017
I have Terminix come out once a year. Calling and dealing with their representatives was fine and the technician came out in just a day for a new inspection.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 16, 2017
We have a recurring service with Terminix and they have been doing good at chasing a lot of mosquitoes. Also, they do some advising on the location of mosquito production facilities like an extra bucket out in the backyard way back in the corner that catches rain water. And if I don't dump it frequently, then it would be fine for mosquito generation. They check, advice and then spray. The present gentleman has been taking care of our territory for 10 years or more. He can't take everything in the world but we know him by name and all that. Also, we are well satisfied with the cost.
Thanks for sharing this great experience! Have a beautiful day!
Reviewed Aug. 16, 2017
Terminix comes out for a quarterly scheduled service and I usually get an email and then a call from them before they come. We live in a house so when we see pests, we call them and they come out within a day or so. Their rep is great and the technician is always very friendly. She makes sure that we always have everything, very personable if we have any questions, and does a great job. She always remembers we have a dog too, so she’ll call to ask me to put the dog out or she’ll leave a message about how long before the dog can go out if I'm not at home.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 15, 2017
I had black coons in my attic and Terminix was excellent. When I called, they got someone out here the next day. I worked with two technicians – Toby and Stephen. They were kind of a team. But Toby went on vacation so Stephen was in charge. They were both great and they kept me appraised. They set some traps and then came back a couple of times to check on them. The traps were on the outside and they fixed it so that if a raccoon was still in the attic and tried to get out, it would catch them. And if they were out trying to get in, it would catch them as well. When they caught the raccoons, they came and handled it immediately. It was great service. They caught three raccoons that were not full-grown.
So far, I haven’t had any pest activity since the service. They also put a wire container over the attic fan vent where the raccoons got in so they won’t be able to get back in. The technicians also replaced the attic fan and the wiring, which the raccoons had chewed on. They were full of service and I found them very trustworthy and responsible. I will not hesitate to call Terminix again. I’m very satisfied.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 15, 2017
I called Terminix to get our house sprayed and the rep said that I had a free house inspection and then set it up. Their guy came out and inspected our house for termites. He was very thorough, gave a lot of information, super nice, friendly, respectful, and did a good job. He left me with some packets and different quotes to consider. Then he's going to look up more information for me about if they had serviced the address before and then get back with me.
Thanks for sharing this great experience! Have a beautiful day!
Reviewed Aug. 15, 2017
The gentleman from Terminix was very professional. He explained in detail everything he was doing. I also like the fact that he gave me a heads up saying he’ll be there. So far, the pest activities have started to deteriorate little by little since the service. Terminix did a good job and definitely satisfied my needs. I would definitely recommend them.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 15, 2017
Terminix all around has been very professional. They say what they're going to do and give a great service. Plus, if we have a problem, they're always willing to come back and fix it for us. The guy that came over also gave us a little bit of advice in some of the problems we're having and he was very good. But last year, I paid for a year in advance to start up the contract, gave them a check for it and they lost it some way or another. But they refunded what the bank was going to charge me for it. All in all, Terminix has been outstanding and I would recommend them.
Thank you for taking the time to share your positive experience. We aim to provide the Perfect service for each customer!
Reviewed Aug. 15, 2017
I had vermins in the house and Terminix did something on the outside so they couldn’t get in. But that was a one-time service call and the pest activity is still bad in one area, although I have someone return every three months and he takes care of the house. The only thing I had a complaint with was that the gentleman told me how much to write my check for and I did that, but according to my bill, I paid less than what I should pay, so I had to pay almost $15 more.
Reviewed Aug. 15, 2017
We have a routine set up with them. However, I needed to have them come back in June but the scheduler unfortunately scheduled the technician on a day that he was off. And so, their scheduler called me and just rescheduled what I needed and I received a text message from the technician when he was on the way. We've worked with him for a couple of years and he's very good. Terminix treated the outside of our property and addressed what needed to be addressed. Since then, pest activity outside my home has been under control. Their technicians have been positive and seemed to go the extra mile with whatever they are doing. Terminix has always been polite and friendly. They do thrift jobs and handle issues in a professional manner.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 15, 2017
We had a lot of ants and spiders and Terminix was courteous when I scheduled my service. They came out when they said they were. The technicians did what they had to do and left. The interaction was wonderful. Since the service I haven't had problems with the ants but the spiders are still there. But Terminix was great to do business with. They were down to earth.
Thanks for sharing this great experience! Have a beautiful day!
Reviewed Aug. 15, 2017
Joe from Terminix was out here to inspect and spray for ants and spiders. Joe is always good about getting out here whenever you called for him and he's here when he says he's going to be. He's a heck of a good technician. He does a good job and everything went great.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed
Reviewed Aug. 15, 2017
We have pest problems in our home so we called Terminix and scheduled a service. The representative was pleasant, answered any questions I had and accommodated my schedule. Then the technician came in earlier than the scheduled time and was very informative. He explained the whole process and told me what he's going to do, what may possibly be needed and to call them back if I had any problem. He also put down the bait and the bait did what he told me it was going to do so I didn't have to worry about the toxic fumes. I was very happy with what he did. Overall, it was easy dealing with Terminix and with that one treatment that’s been done, there's been a significant decrease with pests at home. But I'm going to have to call them back to come in again.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 14, 2017
Terminix came to perform our annual inspection on Saturday. On the phone they had told me they had already inspected the exterior but the inspector wasn't convinced so he did it again. He then came in the house to inspect. He opened the crawl space and went in. Once he was done he was unable to put the crawl space cover back in place. It is open to the inside of our house on the floor.
Last year, for the first time ever (5th year in the house) the inspector refused to check the crawl space because he was not confident that he could get the cover back on. He promised to have someone come out in the fall when the cover wouldn't be as tight (humidity). We have had multiple plumbing changes and a foundation inspection done without any complaints about getting in and out and closing the crawl space. He told us that he couldn't get the cover back on and he made a phone call and told me that the office would send someone on Monday. I told him that I thought this was unacceptable but he said he couldn't do it. Monday came and no word - I have the contents of the closet sitting out and our house is open to the outside with 97 degree temperatures.
At 2 PM I called Terminix. The "help desk" rep told me that someone would take care of it today and I would be receiving a call after I hung up. No call. I called back at 3. This rep tells me that there is no record of my 2 PM call. He tells me that he will fix this and have Chelsea **, from the local office call me as soon as we hang up. To be sure, I asked for and was given a number to reach Chelsea. No call from Chelsea or anyone.
At 4 PM I called Chelsea and learn that the number I was given routes back to the same phone tree nightmare that I've been going through. And I'm told again that no notes were made of my last call so I ask the rep to take notes. I told her I needed to speak with a local branch manager and she refused to give me any numbers because she said they are personal cell phones. The rep who was here on Saturday gave me a business card with a cell phone number on it so it doesn't sound quite honest. She said that she called Anthony and he was not there so all she got was his voicemail. She said that she left him a message to call me. I called the inspector who was here on Saturday and he got someone to call me.
They called just now and someone is supposed to come tomorrow. I've heard that before! It has to be the right person with the right tools. They told me that they have 24 hours on an escalation and I told them the 24 hours started on Saturday so it is long overdue. I haven't paid yet so I have no receipt to verify I'm a customer.
Reviewed Aug. 14, 2017
I came back to Terminix because I had a good experience when I had another home in Woodridge 10 years ago. It was a wooded area. We had 33 trees on the property and we had termites. The follow through was excellent. They came back out even without me calling to make sure that there wasn't a problem. Terminix came out recently for a mice issue. They're very flexible. The representative was courteous and very helpful because I had a scheduling problem.
The first technician was good. She identified where the problem was but she had no answer as to what I could do other than the daily traps. Nobody wants to deal with the traps. I hate what's going on. I still see the activity and it's frustrating. I lost seven pounds in a week. Also, I bought all my appliances over again - my coffee pot, toaster, and everything that the mouse came near. But the last guy was exceptional. Everyone else identified where the problems were. I gave them some suggestions on where I saw it. And then they identified two other areas. But the last guy not only identified, but he also made suggestions as to a senior who's single. He helped identify what I might get to try to help offset the problem that I was having.
He was professional, caring and didn't fast talk. He took his time, then he said, "What are your concerns? Here's some suggestions. Now, it's up to you whether you act on them or not." He showed that he cared through his suggestions. There's a difference in providing a service and caring about the customer. There should be more like him. I haven't had a problem since I followed his suggestions and I had a week of peace since he left. I took two of his suggestions and acted on them and fixed it. I can't thank him enough. I hope the company will recognize him and tell him how much I appreciate the information he provided.
We love when our customers are satisfied! Thanks for sharing this news with us, Olivia! Have a great day!
Reviewed Aug. 14, 2017
This is the first time I had Terminix come out and scheduling the service was a good experience. I wasn’t home when they came around, but they did what they needed to do and left me a note. The technician did a good job and he left a card with my father then made a phone call with me so I was able to talk to him. He paid a lot of attention to the house and stuff underneath, and was good about giving me information. Our pest situation has turned for the better since the service.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 14, 2017
Terminix recently came to our home for the yearly inspection. The technician was pleasant and very professional. But the bill has gotten too high. We started out paying the bill back then before it was Terminix, and it was really cheap. It must be 40-some years now. Other than that, our experience has been okay.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 14, 2017
I got a new home and noticed a lot of unwanted pest friends, so I called Terminix about a month ago. The technician was very friendly and informative. He applied the product and we chatted. After that service call, it seemed like the treatment was working. Then, unfortunately, the friends came back. Recently, big cockroaches came out and my wife freaked out. It's hot and humid here in Atlanta, so the pests came out and we saw the little babies and the big parents. The initial reaction is, when you have a treatment, the problem is eliminated. I didn't expect to see the pests so frequently but we now see them almost everyday. We needed to call the Terminix techs back.
So, I called Terminix today because the service is contracted for about six weeks. The representative was very friendly and explained that the product that they apply can drive the insects out. He said that they'd be more than happy to come and apply a second treatment and rectify the problem free of charge. I'm optimistic that the second treatment will at least help to rectify the pest problem. So far, the service has been very professional and personable, and I'm going to give Terminix another chance. Our follow-up appointment with them is scheduled for this coming Monday. One consolation is that they said they would come back and treat the pest problem for free, so we don't have to pay an extra fee, and we'll see if they can do that.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 14, 2017
We called Terminix for normal preventative measures. Scheduling the service was pretty easy and they are accommodating if one has to reschedule. Their technicians have been great, always professional and courteous. Overall, it was a good experience.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 14, 2017
I got good service from Terminix and they're doing all they can do. I've had good interactions with their technicians and there's a good control of the pest activity since they've been out. I've also got one location that's really weather-related and it was flooded before. As soon as the water went down, they all came and took care of it. My only complaint is when they call me, it's a recording and they only tell me that they will be at my location. But I got 4 places and I don't know where to go. The recording says I should call to know more information but that's a pain in the butt and it's aggravating me. I wish I could take time to tell them where I need them to go. So, Terminix isn't perfect but they all do a good job.
Thanks for sharing this great experience! Have a beautiful day!
Reviewed Aug. 14, 2017
Every time we've had any pest issue, Terminix has taken care of it. But when I was trying to get a schedule for the service, their reps said they'd call and set the schedule up automatically. They don't ask me. They tell me. But I know the girl who does the service. She usually calls and works the schedule out with us and it has worked out all right. And the last time we had a follow-up to spray for termites, the technician did a good job.
Thanks for sharing this great experience! Have a beautiful day!
Reviewed Aug. 14, 2017
I used Terminix before a long time ago and just last month, Terminix put poison down for mice in our home. Scheduling with them's fine and they come out every three months. They just call me and if I need them to come back sooner, I call them and they come back. It's easy to get a hold of them. Furthermore, Terminix's technicians are very nice, polite and give good services. Working with the technicians was a good experience and they did what they said they'd do. Since the service, we haven't seen any mice at all.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 14, 2017
We've had this house four years and the lady who had the house before us had Terminix. We just continued the service so we've had them for four years as well. The reps we dealt with in getting the service scheduled were very good and so were the technicians who came out. The techs were also prompt, if they're going to be here a certain time, they would be here which is good. They recently inspected the whole house. We have an outfield and they inspected that too. They did a really good job.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 13, 2017
Someone from Terminix just came in recently and asked what’s going on. I explained that we had some bites explicitly during night-time. He sprayed inside and outside the house and told us that we’re safe to be at home. But we didn’t want to take a risk because we had children so we had to leave the house. We’ve just come back from a vacation and we didn’t have any bites since then. The people at Terminix were also friendly and knowledgeable and we didn’t have a bad experience with their technicians. It has all been good so far. I would recommend Terminix to my friends and I would use it for my future needs.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 13, 2017
I had two Terminix technicians do pest control and termite inspection recently. Both of them were knowledgeable and did a good job. Since they came, I haven’t seen any pest. I’m happy with Terminix.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 13, 2017
Terminix comes out here for termite inspections only. Once before they said they would come and they didn't show up. But, their techs have been fine. I called and they gave me a discount because of my age. One problem that I have with them is they don't have anything local. I get somebody somewhere else if I want to talk to somebody local. And I don't like that. I like to know the people that I'm dealing with. Also, they go up in price anywhere from 6% to 7% a year. However, I have recommended them before and I still would.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 13, 2017
A guy from Terminix came out and did my initial service. He told me what he thought about everything and sounded pretty honest. Then he took care of the problem. But a couple of weeks later, I noticed that the ants were back and were forming a huge colony. I called him last minute and although he was going home, he actually came out. So that was a really nice little thing that he did, coming out for me really quick. It's been a really good experience overall and I'm hoping that it continues to be good.
Thank you for taking the time to share your positive experience. We aim to provide the Perfect service for each customer!
Reviewed Aug. 13, 2017
Terminix contacted me about scheduling the yearly examination at our home. Then the technicians came. One was working inside our home and the other technician was at the outside of our home. They both did a fine job. Since the service, we're not seeing pests any longer. We've used Terminix for years and we're completely satisfied with them.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 12, 2017
I had a Terminix service man come because of a problem with the dehumidifier. They encapsulated underneath the house where the dehumidifier was, did something to the dehumidifier, and now it is working properly. I’ve talked with every technician that's been here and most of them are local to this area. When I called the Salisbury office, the person that answered the phone was good and assisted me. The only problem was they have some terrible wait time music. It's the worst music I've ever heard in my life and it was terrible. Nevertheless, all of the dealings I've had with Terminix has been always been positive. They come once a year for servicing but so far have always given me a call or shot me an email to say approximately when they would be here. It's a good experience and I'm fine with their service.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 12, 2017
Terrible service. They are good at constantly raising the contract costs and fees. But when it comes to servicing the customers they run you around and around. You can't get a hold of district managers to get assistance and the internal customer services reps have little ability to solve customer issues.
Reviewed Aug. 12, 2017
I had my annual inspection for termites by Terminix. They notified me that it was time for service and the technician was on time. He did a good job and everything went well. We haven't had any termites since starting my service with Terminix.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 12, 2017
I've been very happy with my experience with Terminix. I've had all kinds of bugs inside the house at two levels, upstairs and in the basement. But they're dying since Terminix came for the service. The technician that came out was very nice. They've only been here once. They said they'll let me know every three months when they're coming for service, so they'll be coming any time now and I'll get a call from them.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 12, 2017
I had a Terminix bug and termite policy in my home that I owned for over 25 years. When I moved into a duplex in May, I continued the bug policy. I had no problem scheduling the service and the Terminix rep answered all my questions. He was friendly. The technician took care of the garage and after the job was done, I have an occasional moth or fly and killed a couple of spiders, one in the bathroom. But I had not seen any kind of water bugs or have problems with ants and snails getting in the front door. I’d surely call Terminix if it does happen. I have been with Terminix for over 10 years and I've always been completely satisfied with their work and their service. They get the job done.
We are so happy you had such a great experience!
Reviewed Aug. 12, 2017
I've been dealing with Terminix for a very long time. I only had pests one time in my lifetime, and I killed them. I have somebody come in quarterly to spray when there are pests, or if not, I do it to keep pests away so I don’t have any problems. The technicians and their service have been good and I don't have any pests in my home since I've had their service. I would recommend Terminix to anyone.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 11, 2017
I schedule with Terminix for service about once a month but I've had issues with scheduling. Sometimes the schedule gets changed without notification and so when they don't show up, I call them and they say it's on another date, then I tell them I didn't change it. One time, the lady that did the scheduling just told me, "Well, it got changed." I had to talk to the district manager and he said it showed in the computer that it's been changed twice. However, I didn't change it and it was a big nuisance. He gave me a discount for that time but the scheduling part leaves a lot less to be desired. I'm not sure if it's a person that actually does the scheduling but I don't see it being any other way. If the lady gives me a set time and date then who else goes in there and re-does that except for the person that does the scheduling? She is an older woman, probably in her 60's by the sound of her voice, and they need to check up on her.
I don't hold that against the guy that comes out at all though because he's not the one that does the scheduling. Plus, I do want to give the guy that comes out major kudos because he is awesome. He was really polite and did the job very well. Actually, I've had issues with one of the other guys that came out before. We had pests for quite a while and when he came out they weren't dissipating very much at all. I even considered changing exterminators so I told them specifically not to send the same guy out. But they still sent him out and it was very irritating.
I told him I didn't want him to do my service and he asked me why. I said, "Well, we've been doing it for months, nothing is happening. What am I paying for?" There are only two things that could be happening. It's either the guy that was doing the job or the product they were using. So they send me this other guy and there's a big difference. So we found out it wasn't the product because it works now.
Our current technician is absolutely awesome and Terminix should give him a raise. We had great rapport. The last time, he had gotten rid of the mice but we live out in the country and the mice came back. I told him what issue I had and so he put out some of the poison type traps and the mouse problem is going away again. We had roaches really bad too and he asked me whether I've seen any more roaches and if I've seen any live ones and where they were. I told him I saw one around the stove and killed it. Then he went all out and started putting stuff all around the cabinets as well as over and around the stove. He would also do other spot checks from where he's put the stuff out before.
We've got a small fenced-in front yard too and when I pointed out an issue there, he said it would be better if the grass is cut. However, my husband had been sick the last time and he does not like anybody riding the mower but him. Then the technician went ahead and cut some stuff out but he also said I needed to call and make an appointment for when the grass is cut because it'll do a lot better. So he lets me know what we should be doing so he can do a better job too and we work well together. We're doing well and I'm happy as far as the roach activity and ants situation.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 11, 2017
I signed up with Terminix yesterday. Received an appointment for today at 8am to 12pm. Received a call around 10:30 that they didn't have a 1 to 5pm appt available, which I didn't have anyway. Then was told that their corporate office can't set appointment times for the local office. I said OK, someone should probably tell them. They said they could come today between 5 to 7. Guess what. No SHOW and No CALL! I called back and they said I will just have to call back tomorrow and make another appointment. When I take off work, I don't get paid. I politely said, that's OK, I will use someone else.
If this is how a new client is treated, I'm afraid to use y'all, and please cancel my info in your system. I was told, I will have to call back tomorrow and speak to someone else and cancel. I called the corp office to let them know what happened and in the middle the phone went dead. I was very nice this entire time. Didn't talk ugly, or loud or disrespectful. It is what it is. I just move on. All I have to say, is they better not give me a hard time about saying never mind and cancelling.
Reviewed Aug. 11, 2017
I gave Terminix a phone call because I had some roaches. Scheduling the service was easy and the rep who assisted me with it was friendly and courteous. The technician came on time and he was professional and courteous. He did a good job and it worked. I've got a few roaches since the service but the tech told me there would be because the eggs would hatch. He said he's supposed to come out every three months. Overall, I'm well satisfied.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 11, 2017
Setting up our schedule with Terminix was easy. It's going according to plan and the technician we dealt with was very knowledgeable, friendly and accommodating. He explained what he was doing, walked off around the house and he completed the work within very good time. He listened to our problem and he also recommended a plan of treatment based on our concerns. On the other hand, we have to call them back because we were seeing cockroaches in the house.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 11, 2017
Terminix came and did their quarterly spraying for ants. They also took down three bee's nest and so far, they have not returned. The technician took care of the bees’ nests properly and didn’t get hurt. The ants’ activities have also decreased. Last time they did kick up, I saw them around the foundation. But overall, I have good experience with Terminix. They're very professional. They come out within a reasonable time frame.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 11, 2017
We used to have a neighbor that worked for Terminix when we lived in the Oklahoma City area and we went with them. The representatives are always polite and friendly. We're supposed to have a second treatment for mosquitoes. It’s been more than a month since Terminix made the first treatment and we still have a few hanging around. They’re certainly not as bad as they were though. Yesterday, a technician was supposed to come do a mosquito treatment but it rained yesterday. He may have gotten our address mixed up with somebody else too as it’s pretty easy to do that ‘cause of where we live. It’s no big deal though. We talked to the guy because he was supposed to call me. He told me he’s coming on Friday. Terminix is going to always stand behind their stuff and do their service, so I don’t worry about that.
The only complaint I have is that the survey that they sent was so extensive. By the time I got to the end of it, I didn’t want to do it anymore. There were too many questions and I may have even written at the end of the thing that “You need to shorten your survey because it’s leaving a bad taste in my mouth for the survey to be this long.” I understand they want a feedback, but they don’t need to make something 20 or 25 minutes long. I don’t have time to do that.
Thank you for taking the time to share your positive experience.
Reviewed Aug. 10, 2017
My husband's dogs and I were almost run down by a Terminix truck on Birch Lane in Greenwich while he rounded a significant speed at WAY over the speed limit while talking on his phone. 8/10/17 at about 9:30.
Reviewed Aug. 10, 2017
Last year, we had spiders. This year, it's ants. I called Terminix and said I needed them to come. They've been out and sprayed but a week later, the ants were all over the house again and I said I needed them to come back. The technician came and sprayed. Now, I don't find ants anywhere. The technician that handled this account is a super guy. We had a young one who didn't know what he was doing, then this guy took over and he's pretty cool. He also arrived on time and was professional and courteous.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 10, 2017
When I first went into this with Terminix, I talked to the girl on the phone and I said there are fleas on our house because our neighbor had a bunch of cats with fleas that were laying on our porch. She said they would spray the yard and get rid of the fleas. I asked whether they would spray the whole yard and she said whatever the perimeter of our yard is, that's what they'll spray. I also told her there are bugs in here because the house has been empty for so long that it's damp underneath. She said they would spray underneath the house as well and I won't see any bugs once they’re done.
So the guy came, sprayed a little bit and did whatever it was that he was to do outside. He also went under the house but he did not spray the perimeter of the yard. Within two weeks we were still seeing bugs so I called back. I asked them to send somebody out here but the guy didn't want to come because that's when the prisoners had escaped, killed people and were seen in our area. But he still came back out here but I don't know what he did because it didn't do a bit of good. I called them again and somebody else came out here but I wasn't here when he came. I got here just as he was leaving and I don't know what he did either because it didn't make any difference. I’m still seeing bugs, These bugs are huge and it takes three or four whacks with a fly swatter to kill one of them. And that’s if we're lucky enough to catch one because they're fast too.
So two weeks ago, I called and told them we're seeing big old ants in my bathroom, in the kitchen and all over the house. I asked them why we couldn't take care of the problem and the rep said their tech will be out. Then they sent my son-in-law an email that they will be here on a certain date, between 3:00 and 5:00 in the afternoon. But 3:00 and 5:00 came, then 7:00 and 9:00 came, and they still haven't been here. No call, no show. Then they sent an email to inform us that we had an appointment on August the 4th. That was the first we'd heard of it but still, they didn't show up when they were supposed to.
On top of that, we had spent $300 on the Advantix and Nexgard to put on the dogs to keep them from having fleas. But when they go out in the backyard and come back in the house, they still got fleas on them. The fleas will have to bite the dogs to die so they have flea bites on them. It's a vicious cycle that goes on and on and we have to go through that. Plus, my daughter is terrified of spiders and Terminix didn't kill the spiders either. I’m really disenchanted with Terminix. I use them for years and years every time I have a problem and wherever I was, from North Carolina to Georgia, Alabama and Florida, Terminix was my choice. But not anymore. When they came in, they didn’t spray like they used to and I don’t know if it’s just this area. They got this little bitty thing that they put it in the cracks to the windows but bugs don't come in the cracks of the windows and whatever they did is not working.
My experience sucked and Terminix has got to do better. I'm tied up to them until September and when the three months is over, I will not be calling them back. If they don't show me something between now and then I'd go with somebody else. For one thing the girl lied to me upfront telling me that they spray the perimeter when they don't. Every time they've come out, we've mentioned it and they tell us every time that they don't do that so my son-in-law told their technician to get out of here and not do anything. Also, these folks came out of Athens but there's a local company here in Greensboro that we called. They came right out and sprayed the whole damn yard, and for less money too.
Reviewed Aug. 10, 2017
I talked to a Terminix representative once on the phone and it was explained that they would come every three months, what it's going to cost and what they were to do. They sprayed for my rental house and the technician was nice and he explained what he was doing. He went around, did what he had to do and was very quick about it. He also called or messaged me that they did it. They're overall respectful, very courteous and prompt. I would recommend Terminix to anybody.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 10, 2017
The young men from Terminix came at the door and they were running a $99 special for spiders. So I set up an appointment and a technician came out the following day and sprayed for spider webs and spiders. I had problems with big nasty spiders and the wolf spiders last year. I sprayed the home defense and it didn't seem to do anything to them. But when the Terminix tech sprayed, it did them in. Also, there was a nest up inside the front porch and I asked him to spray that and he did. He killed the blue wolf that was up there and got rid of them so I was happy about that. He did it willingly and happily for me. He was very kind and courteous, too. I like him.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 9, 2017
This is my second year with Terminix and I get service done once a quarter. If I need any changes to the schedule, I’ll go to their website and it is very easy for me to change the day and time. So far, Terminix has done such a great job. Their technicians are very knowledgeable and professional. They come in and spray all the areas that they’re supposed to spray. Then, they also ask me if there’s anything additional or specific I would like them to take a look at. Sean has provided service the last couple of times and he’s a great kid. Terminix has got some really good employees and the experience has been great.
There was a problem with silverfish and they're really creepy-looking things and I didn’t even know about them until I moved here. It’s an apartment that I rent and I told the property manager that I was seeing them. They then sent some guy in and he sprayed but it didn’t get any better. So, I just continue with my service with Terminix and ever since then, I haven’t seen any pests because they did an excellent job.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 9, 2017
Terminix has good people working for them. All the techs that I've spoken to have been phenomenal and never lied to me on purpose. But I had an issue with the scheduling and some of their techs. I live in an apartment building and I’ve heard my neighbor three feet across the hallway talking about bedbugs and spraying an aerosol can. I also know that her mattress and box springs are up against the wall by the window every time I walk by it and the bugs could be coming from there. I told Nate, Nate, the first tech who came out, about all these but I was still the one who came up with the idea of putting a barrier across the door. I'm paying them $700 for service and I shouldn’t be telling them how to do the service.
I also tried to ask him about the things I need to know like how many treatments I will get but he was not able to give me the right answers and didn’t seem knowledgeable. Then I came to find out that we shouldn't have been mopping at all, which is why we still have the bugs. It's been months now and our beddings are still getting washed every day and we're still sleeping on air mattresses. We had a second tech come out, Scott, and he was great compared to Nate. There was such a difference in the time and how thorough they were. The dude spent two hours going through the area and the items, whereas Nate did the same thing in 15 minutes and was not being thorough enough to get rid of our stuff. Scott's also given us a lot of good tips, like how bugs travel along curtains so we removed a lot of curtains. After his visit, we also got rid of everything - our bed, mattress, couch and all of our furniture.
We’ve had both Nate and Scott a few more times and even after asking the reps not to send Nate, we still got him anyway. With Scott, we would set up a schedule and we’d find him in the home. So, even if it's in two weeks we just send him a reminder. But Nate never sets up appointments with us in the home. He just calls us the day before he's going to be there. I have nothing against him but he doesn’t seem to know what he's doing and he should be retrained.
There’s also one other guy who was scheduled to come out within the two to five window that he gave us and he showed up at 5:30. I was waiting for him but he missed me and showed up only for 15 minutes. So there’s been misinformation but I see that their reps are doing some action to help me with my situation which is fantastic. One of the guys that we spoke with said something about re-compensating us for some of the service. But I told him that we didn't want any of that and we just want our bugs gone.
Thanks for sharing this great experience.
Reviewed Aug. 9, 2017
I had both the termite inspection from Terminix and then they followed-up on some spraying that I needed to be done. Scheduling was an interesting experience though. I got an email from them telling me that my annual termite inspection was going to be in a couple of days. But my wife had some oral surgery that day so I called them to see if I could have that rescheduled. When I talked to the lady, she said: "You're not on the schedule." I told her “I just got an email. It's on the internet. How can it not be true?” Then three people from Terminix came to conduct two different things because they have different technicians that do different things. I was overwhelmed with their service. The technicians were great though and they did their job and were efficient. They were nice and friendly too. Since then, the pest activity has been non-existent.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 9, 2017
I have Terminix for pest control. They have been professional and my experience with them has always been very pleasant. Abraham is my technician and he's really good. I haven't had any problem with pest activity since the service.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 8, 2017
I made a phone call to schedule with Terminix and they were on it right away. We authorized a service for termites and the tech ran around, took some samples and checked that out. He also told me everything that he was doing, showed me stuff and did some spraying. Then, we talked about different things around the home, what to look forward to and told me to give him a call. Everything was fine and everybody is perfect. Also, they're very courteous and knowledgeable people. Right now, I'm not having that many problems with bugs although every once in a while it's all kinds of spiders. I'd recommend them to somebody else.
This is wonderful to hear, Edward! Thanks for sharing and have a great day!
Reviewed Aug. 8, 2017
Terminix comes out every quarter to spray for pest control. Their technician is really great. My parents have used him for years and they like him so much and they recommended him which is why I’m with Terminix. He’s a really polite gentleman who has always been very helpful. Scheduling my service has been very easy and my experiences with Terminix have all been positive.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 7, 2017
Terminix was having a sale and had a salesman canvassing the neighborhood. I wanted to prevent wasps and they assured me that they would be able to do that. It was a pretty good deal and I accepted the offer. We scheduled for the very next day and that's prety good customer service. The technician that came out was professional and he alerted me when he would be here. They were thorough and they did the work that they said that they would do. Also, the service was quick and everything went as scheduled. It was an excellent experience and I'm happy.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 7, 2017
Our home is close to the edge of a wood line and pasture. We live very rurally and it’s hard to keep the pests out. One of the first things we did when we moved in was to have our Terminix insulation sprayed in. Our energy cost went down significantly once we sprayed that in. It also held up really well. We recently had a termite inspection, and then a normal service that we’ve contracted for over many, many years. They have good customer service and their very polite field operators do a thorough job. Overall, we're very pleased with the service and will recommend Terminix to anybody who asks or anybody who doesn't ask.
Thank you for taking the time to share your positive experience.
Reviewed Aug. 7, 2017
I had ants and I called Terminix out. From the scheduling of service to the interactions with their technician, it went fine. I haven’t seen any more ants afterwards.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 6, 2017
I’ve just been very happy with Terminix. They’re very responsive. They came out almost immediately on all of my two times I’ve had to call them for quick service., although the initial time, they said they would call me before they came out, but nobody called. Then I got a text message after the guy had been gone for an hour already, that he was on his way. I had to have them come out for a second service and when I called, it was right before the 4th of July holiday when I was having a bunch of people over.
They said their next availability was the following Friday. I told them to let me know if something opens up because I’d like to try to get them in before then if possible, and they said they’ll call me. The next morning, Saturday, I got a text message that the technician was on his way. Nobody had called to see if that time was okay so there was miscommunication there that could be improved. Nevertheless, I’m happy with everything else as far as them getting out there quickly and doing the service.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 6, 2017
I have nothing but respect and praise for the technician. He's professional and polite. I've been with the service for a very long time and I have had no problem. Terminix has been great.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 5, 2017
Terminix has an automatic scheduling system that calls your house. However, what happens with Terminix is that the right hand doesn't know what the left hand is doing. The system is not coordinated out of the local office. We think our appointment is scheduled for one time and it's actually some other time. You find out that the service guy is in the dark also. If ever we change the time of an appointment, that's like the kiss of death and what we get told doesn't uphold. Furthermore, this kind of problem is on their billing system and website too. They screw up their collection of money. I think whoever manages it is really terrible. Terminix also has a person who fields all the calls when you try to complain. And so, I couldn't get through to a corporate office where I could talk to somebody.
I have no criticism for the people that come out. They have very good people at the Salisbury location. We have a routine quarterly insect service with the plan that we have and they did very well. Also, we have a termite contract and the young man that they sent was a go-getter. As part of his job, he was trying to sell the services of Terminix and their business. Terminix is now into contracts where you seal off pipes and put insulation on the walls of your crawl space. The underlying business has issues and now they're bringing other services into it. The overall quality of the corporation is not good. We would probably switch to some other company given the chance.
Reviewed Aug. 5, 2017
I called Terminix because of the mosquitoes. Scheduling my service has been good and their rep is very friendly. Sometimes the tech comes when I'm not at home but they always make me aware of it. I’m notified immediately after they're done via text message. The pest activity in my home has decreased since I had the service.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 5, 2017
I was very satisfied with the service from Terminix. And I enjoy having the guy who came over and did our inspection. He is a very nice young man.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 4, 2017
Terminix does routine checks for us and they've been good. They contact us to let us know when they're coming to check for bugs and their technicians have been really good. We don't have bugs now and I'd recommend them.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 4, 2017
Terminix has been fabulous. When their rep calls to set up an appointment, we make sure I don't have a doctor's appointment. And if I do I tell him whenever I get back in time because I have to go to the Women's Cancer Center in Pensacola, Florida. So he works around that. I also love our Terminix guy. He's super good and very thorough. We don't see any bugs now and we appreciate that. He's also very polite, always kind and he makes jokes with the children.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 4, 2017
I have Terminix guys come every three months and the guy who came out in the last couple of visits was very thorough, knowledgeable, quick and he knew was he was doing. He took the time to explain what he was doing, why he was doing it, and the effect of it. If we have any questions, he took the time to explain it and he didn't look like he was in a rush. So, we're very happy with his level of service. He's somebody we would want to come out every time. The guys before him would come here and within five minutes, they're gone so we don't know what happened or what they did. So far, the pests have gone away. If we did notice anything, they were on top of it and address it, I’m blown away. And whenever they’re leaving they’d tell us, “If there is anything else, just call us,“ which is a nice thing. Overall, we had a very good experience with Terminix.
Thank you for taking the time to share your Terminix experience with others.
Reviewed Aug. 3, 2017
The guy from Terminix recently came out, checked the place for termites and checked inside. He was really professional. They come out every so often to check and it's been great. They're courteous and friendly and I'd recommend them to anyone.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 3, 2017
Every three months, Terminix sends out one of their techs to spray. They're always nice. When we first hired them, I called them for services because we had a problem with spiders. The first technician that came out a year ago did a great job. He sprayed, got rid of the spiders, was paid for one of those expensive sprays and that worked. Then at the beginning of this year, I started having a problem with them again. I had to call and wait for someone to come out. By then, it's already time for my regular spray. Just lately, they came out on a regular spray but we're not really happy with it. They came out a few times to room spray and the spiders were under control but we still have problems and no luck.
Reviewed Aug. 3, 2017
We have been with Terminix for a while and scheduling the services with them was fine. Their tech was also wonderful. She was very pleasant, polite, professional and she did a good job. We like her very much. We particularly like the treatment for termites which is important. However, I’m not totally convinced of the necessity for the service. We're very happy with it but we haven't researched enough to say that this would be better than other companies.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 3, 2017
Terminix has always been willing to help. They came here in June and did an annual termite inspection. Scheduling a service call with them is easy and I usually do it online. If I have to reschedule, I can do it online or call. The representatives have always been very helpful when I call and have questions, and it was usually about scheduling an appointment. The technicians were very friendly and they're usually very quick in checking underneath my house. Since the service of Terminix, I have less pest activity in my house. I do have some, but it's not bothersome enough for me to have a Terminix plan for that.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 2, 2017
I've had Terminix people come here before. The guy that came here this time was the most proficient I've ever experienced. I've never had anybody as thorough and intense as he was inspecting and checking everything. I followed him step-by-step and he was good. So, Terminix better hang on to this guy. We had a little mix up here last year when they didn't call me on time and didn't come. But that's all been ironed out.
They did a very good inspection. Everything is okay and I'm satisfied with them now. It's such a big company and when you call in, you've got to go through a process. One guy takes care of that and another one takes care of this. It's not like a small company where from the very hit you're right down. But they're doing a good job.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 2, 2017
We receive quarterly service from Terminix. We've had ants every year. Terminix came, did their thing, and we've not seen an ants' den. The service technician was a young fellow who appeared to have a very good ethic. He was very knowledgeable, very friendly, and I really enjoyed working with him. Overall, everything was very positive.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 2, 2017
I called Terminix at the onset of the bug activity and they took care of the nature of the problem. Everything went fine when scheduling my service with them. I was notified of the schedule and we took care of the animals and things of that nature. We recently had a semi-annual inspection and everything seems to be on the open up. Everything was done outside the house. There was one time when the tech came and did stuff inside the house and the other time it was outside only. The technician was a very amicable type of person. I haven't had any pest activity since the service. I will continue to use Terminix. It's a valued asset.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 1, 2017
I just signed up for Terminix a little over a week ago! I decided to cancel my full initial sealing of the home due to lack of knowledge about the program. I didn't really trust the sales guy with good reason and I never got a contract to read over and no manager would call me back which is really sad because I would of done it if these things were met. I also said that to them on the phone but I wanted to feel more comfortable and wanted to read what exactly I was getting for that much money. I just wanted to speak to a manager not just some sales guy who wants to make a quick buck. Either way the point is I said just come and do the quarterly treatment for $129. They charged me that and $1350 and said "They did the work". It was nothing like Dana the sales guy said which doesn't matter because I canceled it and of course I still can't get anyone to call me back. I keep calling and they give me the runaround. I can't even believe this is real life!!!! So horrible...
Reviewed Aug. 1, 2017
I live in the country where we have a lot of spiders, and Terminix came out here and sprayed for that. I also had ants at that time so they sprayed for that too. However, scheduling for the service was horrible. They’ll call to say that they will come a certain day. I’m usually out of town so I call to tell them not to come but they would have somebody who comes. And if they come, they can only do the front part of the house because I have dogs in the backyard. They always do the inside of my house too so I have to call them back and reschedule. They need to be better with scheduling. I threaten to change people and not use Terminix anymore every time they call. They do this to me frequently.
The person that comes is wonderful though. He’s the same one that comes each time. He knows my dogs but he won’t go in the backyard with my dogs since I have one that bites. So then, they have to come back and do the inside and the back of the house. That makes three trips for that one person but it’s not his fault. Terminix is really good at getting rid of my bugs and I like that. I’ve used them for years when I lived in Texas and here too.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 1, 2017
We hosted a party for my parents' 25th wedding anniversary and we had Terminix come to the house at that time because we had the offer to do the service once and it was free of charge. We had them come into the house two times and the most recent was about three weeks ago. Scheduling was a little harder though. The last time that we scheduled, they came and we never had a problem until when we tried to schedule it three weeks ago. It seems that the person never got it and no one came to our house. We had to call back. Thankfully, they had someone come in the next day.
Their technicians were very friendly and I’ve never had an issue with them. During our recent service, it was raining really hard. He called me to let me know that he was on his way and that he might be a little late because of the weather which was understandable. He seemed tired and I felt like this was his last appointment. But other than that, he was stellar. We're probably going to have to call Terminix again though. We have roaches in our home. When the technicians came in, they killed the bigger cockroaches but they didn't kill the smaller ones. It might be because the roaches are laying eggs so it's a continuous process and not just a one-time deal. Overall, having Terminix is convenient and effective. They're very responsive when I call. I do online requests sometimes too and I like their website.
Thank you for allowing us to keep your home pest free.
Reviewed Aug. 1, 2017
I do an email and an automated phone call a couple of days in advance to schedule. If the time and date I get notified of don't work, I can go online and reschedule it. The last time I did reschedule it for a Saturday when I could be there. The technician that came was very friendly and professional. He did his stuff in a quick amount of time. We would receive services from Terminix mostly for the mice. There were little play boxes that catch mice and little rodents. There's one in my garage, there's one near the foundation outside. So everything is exterior. Then they spray the perimeter of the house to keep spiders and things away. Some flying insects get in every once in a while if we leave the door open but we haven't seen any mice or anything. Overall, our experience with Terminix was very good.
Thank you for allowing us to keep your home pest free.
Reviewed July 31, 2017
They guarantee service however when it doesn't work you get the runaround. There is not direct number to call to complain. You have to call the 1-800 and speak to multiple customer service agents who give you the runaround and tell you they are escalating to service manager. My tenant has bed bug issue; the spray tech have been going to the apt. for several months and the issue is not resolved. I called and the service manager Dean made an appointment to go there with spray tech. He didn't show up to appointment and when I tried to reach him by calling 1-800 I get the same info, that they tried reaching him and they left him a message. CS rep says you will get response within 24-48 hours and you never do. You have to constantly call them and no one from management return your call. This has been the worst experience ever.
Reviewed July 31, 2017
My recent experience with Terminix was very positive and super easy. I had a pest problem and the rep was very nice and thorough. He was respectful of our home. Their guys came in and sprayed some stuff. I really liked the guy who came to our house to spray. He's really nice and great. I love that. And there's less pest activity in my home since the service.
Thank you for allowing us to keep your home pest free.
Reviewed July 31, 2017
We found out we had bed bugs and Terminix did really good because when I call and tell them that I'm still seeing them, they always come back out. We're just about to get rid of them except in my granddaughter's bedroom. There were four discovered and I called Terminix. They'll be out here tomorrow morning. Now that the bed bugs are finally disappearing, I asked Terminix if we can ever get rid of the bed bugs because everybody keeps telling me that once I got bed bugs, I never get rid of them. But Terminix told me that once they can get all of the bed bugs and their eggs, then I won't have bed bugs anymore. I can get rid of them. We've had great technicians and have been really thrilled with everyone that's been out here. I would recommend Terminix to anyone.
Thank you for allowing us to keep your home pest free.
Reviewed July 31, 2017
Terminix comes quarterly to our house but in between if I have problems, they also come out and spray again. Just two weeks ago, Terminix came in for another treatment since a caterpillar got in the house somehow. However, it took the technician a while to find the house because it's a new neighborhood. Aside from that, he was okay. I have trouble with people wearing shoes inside the house so I would like them to wear shoe covers. But he was walking around outside and then walking back in so I didn't see the point of putting the shoe covers on since he was doing that. Some people just can't avoid it though. However, the pest activity has gone down since then and in the past, after they sprayed the spiders, I also saw the spiders dying everywhere. I've had Terminix for two years now and they've been reliable so I'm happy with it.
Thank you for taking the time to share your Terminix experience with others.
Reviewed July 30, 2017
Terminix comes out and sprays for all kinds of little bugs and roaches. There seems to be roach infestation in our little town. We've got a lot of friends that are fighting them too. The last time, the guy that was supposed to come in got sick and called in and they forgot to call me. I called him where he was at and after I found out what had happened, we had to reschedule it. The technician has been friendly. He used to work where my wife worked. So, she's known him for several years. Overall, Terminix has been doing good work and we really enjoy talking to their tech when he's here.
Thank you for allowing us to keep your home pest free.
Reviewed July 30, 2017
Terminix is alright and they call me like I want them to. And their representatives have been courteous. I tried to call them once and told them to come out on a Saturday where I'd be at home. I hate them to come through the weekdays because of work and also, I don't think they'd be doing what they're supposed to do. I want them to go inside the house too. But their technicians came here on a weekday and nobody was home. I just saw some little spots in my medicine cabinet but I don't have any pests at all since their service.
Thank you for allowing us to keep your home pest free.
Reviewed July 30, 2017
We had a pest problem regarding ants and spiders. I called Terminix and I had a good interaction with their rep. Their tech was on time. He explained what he was going to do and he left. They're supposed to come back for a follow up. Everything went like it's supposed to. I'm really happy with them. They got rid of my problem.
Thank you for allowing us to keep your home pest free.
Reviewed July 30, 2017
All Terminix technicians that come out are really friendly. I have a good experience with them. They are knowledgeable. I scheduled my appointment over the phone. The scheduling though has more steps that it needs to be. When I call on the phone, they take all the information and give it to the local store and then I have to wait for a phone call for them to call me back to then schedule it. But I have a very little pest activity after their service.
Thank you for allowing us to keep your home pest free.
Reviewed July 29, 2017
There was a Terminix door-to-door guy going around as a special for the neighborhood. He sprayed for bugs and spiders and I had a great experience. The technician was very friendly, polite and knowledgeable. A lot of what they do when they spray for that stuff helps discourage other bugs and insects from being there but it takes them a while to fully make a space. So I've still got pest activity for a while, but it gradually goes away. I expected that from what Terminix told me and the research that I've done.
Thank you for allowing us to keep your home pest free.
Reviewed July 29, 2017
Terminix was thorough and courteous. They come out once a month for mice. I've had multiple guys and I like the one I have now. The first technicians ran through the house quickly and put out some traps, then they were gone. But our current technician took the time, looked at almost every corner of the house and said there might be a way the mice are getting in. He checked things out to make sure that I could get rid of the problem. I haven't seen any mice in months. I want him to stay as our guy and I don't want to have another guy to come through.
Thank you for allowing us to keep your home pest free.
Reviewed July 29, 2017
Terminix did a good job. The technician is polite and his timing is prompt. We haven’t seen any pest activity lately. He’s supposed to come back this coming Tuesday and spray again because we want to make sure. We don’t want to take any chances.
Thank you for allowing us to keep your home pest free.
Reviewed July 28, 2017
Worst service I have ever received from a professional company in my lifetime. Paid $900 for a one room bedbug treatment. The service did not work at all. If anything it made it worse. They then wanted to tell me that there was nothing they could do for 14 days. I left 5 messages for the service manager to call me back which he never did. Finally got his phone number from a technician and called him personally. I ask to get some of the money back because I would be throwing all the furniture away in the room. He told me they would not give any money back because they don't guarantee the bedbug removal. Do not use Terminix!
Reviewed July 28, 2017
Unbelievable. I made an appointment with Terminix for bee removal. I waited around all morning for them. When I called at 11:45 am, the representative said that he just learned that they do bee removal in most of the country but do not offer the service in my area. He explained that the person who made the appointment may not have known that the service was not in my area. Even if the person scheduling the appointment did not know that the service was not offered in my area, the person filling the appointment certainly did. No one had the decency to call and cancel the appointment. Instead, they wasted my entire morning. With such poor customer support and basic courtesy, I will never do business with them.

Reviewed July 28, 2017
In April I had a treatment service and asked for food moth traps. The technician did not show up with anything. Upon a return visit he brought me mouse traps instead of moth traps. I had a scheduled service for 07/25/2017, I took half day off to make sure my pets were inside and could personally receive moth traps and have some additional inside treatment for moths. The technician rescheduled for July 27th without even a phone call. I stayed home on the 27th and the technician never showed. Today I cancelled my service, I was placed on hold for twenty minutes waiting for someone to finalize my cancellation. Funny how a guy solicits service in person when they want business but you're an email notification when they have your business.
Reviewed July 28, 2017
Terminix email us ahead of time so we know what to expect and they either show up to do the inside and outside or just one or the other. On my most recent claim, the guy from Terminix came and did the job efficiently as usual. It has always been a positive experience with the technicians. However, he anticipated coming inside because he said he’d been called by one of us to do that and we hadn’t done that. It was okay but I don’t know where the mix-up and miscommunication came from. But he came in, did the inside, and there was not a problem.
Thank you for allowing us to keep your home pest free.
Reviewed July 28, 2017
I bought a new house and called Terminix to come out and assess for termite damage. They asked when I was next available and I told them and they came out. Scheduling with them was easy. They came to my house recently and sprayed for mosquitoes. Then they came and did their initial Terminix service. We have a lot of things in the ground. The guy who recently came out called me and said that he was on his way. And then they send text messages and emails letting me know that they're coming. He came and put out all the little stakes in the yard. He walked me through what he was doing, let me know what was going on and answered questions that I had. They're really nice.
Thank you for allowing us to keep your home pest free.
Reviewed July 28, 2017
Anything that Terminix did didn't work out for my old house. My house is old and has molds around it, and we have a problem with mosquitoes. Thing that I didn't like is they sprayed around the house, which is normal for most houses, but it just drew the mosquitoes out of the pond in the backyard up to the house and made it worse. We didn't want to do that anymore. And then I keep seeing spiders. It wasn't really working on the inside either. It just didn't get rid of everything completely. But their people who come were great. They're very friendly, caring, and informative. They give me suggestions and different things like that. They even gave me some traps to put out in between. I appreciated everything they did. It's been easy and pleasant with them.
Thank you for allowing us to keep your home pest free.
Reviewed July 28, 2017
The Terminix technician was polite and we're happy with our experience. But we still see spiders quite a bit and we haven't had a chance to call them because we've been in and out of the hospital.
Thank you for allowing us to keep your home pest free.
Reviewed July 27, 2017
My experience with Terminix has always been good. I had both the termite protection and the bug protection. We had seen some ants and we called them a couple of weeks ago. Scheduling has been very easy. The service techs came out and re-treated everything. Terminix is always there for me and I would recommend them to anyone.
Thank you for allowing us to keep your home pest free.
Reviewed July 27, 2017
We have three properties that Terminix takes care of. We stopped our pest control with another company a couple of years ago because we weren’t all that satisfied. Because we stopped it, this year we started seeing ants all over the place. Terminix came out and sprayed and we haven’t seen any since. We haven't had any problems scheduling their service. Their representative was very friendly and efficient. We called them up when and they gave us a date and they showed up.
However, it’s a little harder to coordinate because we have our daughter’s place which is across town and it's an acre. We have our place here, which is on the other side of the town and it's 23 acres. We also have a place which is a year round camp and that’s about 95 miles away and that's three acres. But they showed up on schedule and they did it based upon that schedule. We explained to the technician the problem at each of the sites because we have been seeing a lot of little creatures going around and he took care of it. We’re pleased with what’s happened so far. Terminix has done a good job. The whole thing’s outrageous but the price is reasonable. It’s everything we were expecting a professional company to be.
Thank you for allowing us to keep your home pest free.
Reviewed July 27, 2017
Terminix bought my contract out from another pest control place. My contract's a quarterly appointment and that takes care of the pests. Terminix sends me an email and leaves me a voicemail for when they are going to come. They're outstanding and I couldn't ask for better people. They tell what they're doing and they text when they're on their way. I would recommend them.
Thanks for sharing your Terminix experience, Ron! Have a beautiful day!
Reviewed July 26, 2017
First they told me they were going to call me to schedule an appointment which never happened. Then when they said they were coming they never showed up. Worst of all since they did not come they told they were going to lower the price but when they actually came they were going to charge me for the service they told it was at no cost because I already paid for it. Service full of lies and unprofessional.
Reviewed July 26, 2017
I signed up with Terminix about two months ago because of the spider and the transmission problem in South Central Kentucky. Scheduling was painless but it was disappointing not being able to talk to the local office. Terminix has a national call center and it was impossible to talk to somebody at the office because there are no satellite regional offices. Terminix is a company that likes to gain and maintain close control over their regional offices that if it's a business model then it's a good one. Though they lose the opportunity to be that one-on-one. But, I was impressed when the tech came out that even though he was traveling two and a half hours by himself to Central Kentucky, which is a very rural area, he could connect with you if he wanted to and you could track the technician's route to your house. It was state of the art in terms of the email thing and the GPS. He had a good indicator exactly to the minute when arrival time would be.
The technician, who was a younger kid, did an outstanding job and I gave him great reviews on the website. What prompted me doing so was their computer-generated stuff. He took the time to come into the house, looked over it well and developed a plan in his mind how he was going to treat it and what products he was going to use. Once he determined that, my wife and I felt comfortable with what was going to happen. He went right to work and it didn't matter if it was a very low profile crawl space and a steaming hot attic that he had to get into and spray. The technician was absolutely outstanding and a true ambassador to Terminix. The guy took his job seriously. He was really good and he interacted excellently with me and my wife. I can't speak highly enough about him.
I saw that they took a lot of time with us. However, we were still catching a lot of spiders. The tech encouraged us to keep using the tracker to follow their activity. We had him to come back two weeks later, no questions asked. They sent the same technician per our request plus a lead technician, a guy that had a little bit more experience. He was looking to make sure that we didn't have an underlying issue like termite. They went the extra nine yards and an extra guy to crawl around and look around. He tried to sell products but I fully understand that that's a business encapsulation. He offered a couple of different alternatives. One was the full blown treatment, a Cadillac of encapsulation in the crawl space. He had another one that was less than half the price that he was willing to do. I've been winded about it but overall I'm impressed with the company.
The pest activity is not quite as rampant as it was since they came out. They haven't sent out a tech for about a month but we talked during that month. The tech was honest that this is a hard month. We could completely eradicate them or not but we got to try. That was the one thing that I'm most disappointed about Terminix. I still catch spiders. I don't know exactly what to expect that's why I wanted to talk to somebody, especially after my first application when I reached out back to them. I want to find out if what I'm experiencing is normal. We've had about 41 spiders since they last sprayed. The one thing that they could improve upon is encouraging their home offices to reach out and do a little bit better job and follow up. Also, they should be available to fill telephone calls from clients versus just scheduling the appointment and waiting until they get here.
I was expecting the worse because it is 2017 but I was very pleasantly surprised from start to finish. We still have spiders and I'm going to call them back but they're more than willing to do that. Customer satisfaction is more than just service with Terminix. Also, hiring an independent company to review their performance speaks volumes about that. They're taking it to the next level and they take the customer service to the next level in terms of what they were offering and in terms of their computer-generated stuff. They're using some of this outstanding technology to improve the overall experience of their customers and that is something that everyone should take advantage of.
Thank you for allowing us to keep your home pest free.
Reviewed July 26, 2017
The houses haven't been looked at in about five years and Terminix treated them for all sorts of stuff. We had them check out five houses and remediate mice, termites and a whole bunch of different things. It worked out quite well. The pests are all gone and they even removed a skunk. They were very nice and efficient. A technician was at another house and we were down the road. When we walked up and then we asked him if they could come to our house, he was very helpful. He gave us the number to call and told us about other stuff.
Thank you for allowing us to keep your home pest free.
Reviewed July 26, 2017
I had a tree bug problem and I called Terminix. They came out within 24 hours and took care what they had to and I haven't had a problem with it. Scheduling the service was easier on the phone and quick. The people I talked to were kind. They tried their best to get me in at the most soonest possible and their guy actually was able to come sooner. He gave me a call ahead of time and he was actually able to come out sooner than initially scheduled. But I didn't like that the technician didn't inspect a few things that I wasn't necessarily paid him for. But just for him to inspect it was pretty cool. It's a great service.
Thank you for allowing us to keep your home pest free.
Reviewed July 25, 2017
I have used Terminix for pest control for the past 4 years and have been very pleased with the service. They notify you about the service dates and have always been well within their time frame. The person doing the service has always been extremely polite and answers my questions. I trust them!
Thank you for allowing us to keep your home pest free.
Reviewed July 25, 2017
Our technician was honest, did excellent work, and resolved our carpenter ant problem. We have not seen a carpenter ant since about 3 days after our visit (it takes a few days for the ingredients to kick in), and the ones we did find were dead. Terminix lives up to its name! Amazing service.
Thank you for allowing us to keep your home pest free.
Reviewed July 25, 2017
Terminix has been great, they completely eliminated the German roaches within two treatments and they have kept the scorpions out as much as possible. We live in South Phoenix so there's lots of them. Thank you Terminix.
Thank you for allowing us to keep your home pest free.
Reviewed July 25, 2017
I have never used a bug and pest control service. I am 67 years old. Jeremy who signed me up is a fine young man of character and integrity. Raul was our first tech to come out and establish our service. He was mature, thoughtful and echoed what Jeremy had been like to work with. We asked for a follow up treatment (due to our location being next to a greenbelt out back) and Nathan came out and happily did a re-application within hours of us requesting it. We're also building a screened in porch which will cut down on mosquito bites immensely. Thank you.
Thank you for allowing us to keep your home pest free.
Reviewed July 25, 2017
We've had an ongoing bout with ants. So, we have to keep having Terminix out to eradicate them, at least, temporarily. I've had no problems getting the service scheduled with Terminix. I just call them and they come out in a very timely manner. The representatives have been very professional and they go about their business and get the job done. I was happy with the service and it made the pests lesser but the pests reappear and don’t go away permanently. I wish the outcome had lasted longer but I can't blame fault with anyone. I think it's just the nature of the beast.
Thanks for sharing this great experience, Terry! Have a beautiful day!
Reviewed July 25, 2017
I got a new service from Terminix. However, scheduling it was poor and I can only talk to the offices. I would like to talk to someone over the phone who I'm paying money and is a mile from my house. The first technician didn't know what he was doing, the second one didn't do well, and the third one didn't do much either. The fourth guy to come out installed the termite feeders as prescribed by my contract. Terminix needs to talk to people that take care of their business.
Thanks for sharing your Terminix experience, James! Have a beautiful day!
Reviewed July 25, 2017
I’ve been doing Terminix for several years. They always come and do the service every three months. They contact me when it's time. I get a call from them. The only thing is they like to switch technicians. They should keep the same people doing the same thing once in a while. But I have no problems with pest activity since starting with them.
Thank you for allowing us to keep your home pest free.
Reviewed July 24, 2017
I have 2 services from Terminix, termite prevention and general pest control (quarterly). I'm really happy with both services. The technicians are always very friendly and provide great pre and post service communication. The effectiveness of the service is evidenced by the fact that I never see any pests in or around my house. The service is worth every penny!
Thank you for allowing us to keep your home pest free.
Reviewed July 24, 2017
Gave a great deal on termite inspection, prevention and bug control all in one. We love our big guy. He always tell us what he did and asks for input and if we ever see bugs in the house they come back no extra charge. We did the auto pay and have the termite guarantee.
Thank you for allowing us to keep your home pest free.
Reviewed July 24, 2017
I was very pleased and will and have recommended Terminix to many friends of mine. The technician is very knowledgeable and kind and treats you as if you were his only customer. He is always ready to answer any questions. Terminix is great.
Thank you for allowing us to keep your home pest free.
Reviewed July 24, 2017
I have been a Terminix customer for about 10 years. Their service associates have always been courteous, reliable, and efficient. With Terminix, I never have to worry about any kind of infestation, and I know, when I call them for help, I will receive outstanding service.
Thank you for allowing us to keep your home pest free.
Reviewed July 24, 2017
I called Terminix on a Wednesday night because of a wasp issue and spoke to a friendly gentlemen who gladly took my CC info and set up an appointment for me for Friday of the same week. He told me someone would call me the day before to give me a 2 hr window of time. When I didn't get a call the night before I called again and spoke to another friendly gentlemen who confirmed my call and confirmed that I was still on the schedule for Friday between 8 am - 12 pm, and that someone would call me when they were on their way.
Friday came and when at 11:30 am I hadn't received a call, I called them. Got yet another friendly gentlemen on the phone who put me on hold for quite some time, only to never get back to me but instead transferred me to another person, this time a friendly women who proceeds to tell me that I was NEVER ON THE SCHEDULE! She said she would look into it and get back to me... I am still waiting for her call. It is now 4 days later. Will never recommend TERMINIX to anyone. Thanks to a small-time, local pest control company... they got the job done!
Reviewed July 24, 2017
We own a house in Paragon that needed to be treated so I scheduled with Terminix and it was easy. But on the day that was scheduled for the tech to be there, he didn't show up and we didn't get any call. We had to drive quite a distance to get to that house. I called again and explained to them what happened and they got ahold of the tech. What happened was he had two flat tires and they had overbooked him. He had an appointment at the exact same time that our appointment was and he had made it to that appointment, but there was no way he could get to our appointment. So, we rescheduled with him and he showed up and took care of it. My husband said he did really good and he was very pleased with the service. We had another issue but he came back and re-treated and there wasn't any pest activity since. Hopefully, it's taken care of.
Another thing that I was concerned about was I wrote a personal check and I was told to give it to the tech. Then, I got a bill in the mail saying that this is still owed. I called on that and I was told that it could take up to three to four weeks before they would have records in their computer that I paid. But at my bank, I have a copy of the check where they cashed the check, so I know they got the money. They're saying that they couldn't say that I paid the bill because they don’t have a record of it.
Marlene, Thank you for sharing your feedback! We will use it to improve our service.
Reviewed July 24, 2017
In all the years we've owned our home, 10 years to be exact, we have always been covered by Terminix to keep us bug free. When you live in a wooded rural area like ours, everything tries to eat your home. Ours is just fine.
Thank you for allowing us to keep your home pest free.
Reviewed July 24, 2017
An inspector from Terminix came and inspected the outside of my house. He told me what he saw then he left. He was on time, courteous, knowledgeable, and he did his job.
Thank you for taking the time to share your positive experience.
Reviewed July 24, 2017
My most recent experience dealing with Terminix was extremely good. However, I was extremely unhappy before that. Their guy came in here. It took him about 10 minutes and he said, "I'm finished." I showed him the places needed to be treated. "I can't treat roofs. I can't do by the door, can't do the front door." Everything I tell him, he was telling me the opposite. The other serviceman before him did it. How come he said that he can't?
Finally, when he wrote the paper on his computer, he printed out and said, "Everything was clear. Nothing was found." And right in front of me, he killed a big spider. I told him, "Why did you have to write these things? You just killed a spider in front of me." He said, "Nothing was found. The computer generated it. It's nothing." I said, "Don't tell me this is nothing. Whatever you put in the computer, that's what the computer is going to put in." He really pissed me off. Their service people should go by what the homeowner says and not just go by whatever they think. I called Terminix back and two weeks later and they sent me somebody. Everything I wanted, he did it for me. I was very, very happy with that.
Thank you for allowing us to keep your home pest free.
Reviewed July 23, 2017
I had another company I was very unhappy with. I used Terminix and they took care of things to my satisfaction. I would recommend to anyone who has a pest problem. Our technician Augie was very polite and informative.
Thank you for allowing us to keep your home pest free.
Reviewed July 23, 2017
We had PestPro and they went into Terminix a couple of years ago. We wanted to make sure nothing happens to our dog since he's outside a lot that's why we had them. Also, so that we won't have bugs and mosquitoes if we're outside or we have people there or we're grilling for guests. Terminix came whenever we needed them. Their guy did a good job when he came and he was a nice person. They explained what they were going to do. And because we have a dog, if they spray the whole yard, they make sure he's not out and on the grass for at least two hours, and 24 hours if necessary. I recommended Terminix to a friend of mine who's in Boden. She has a dog and she was bitten by ticks so I told her to call them.
Thanks for sharing your Terminix experience, Elaine! Have a beautiful day!
Reviewed July 23, 2017
We were totally infested and I called Terminix because we have three small grandchildren. We’ve never had bugs in the house ever and we had gotten a roach’s inspection and the house, it just got overrunning. Nate from Terminix came to give a regular maintenance. He’s such a wonderful person plus he takes such good care of our home. It’s gone down greatly and now, I’ve seen one or two so they’re almost completely gone. It’s wonderful and I love it. Nate has become our friend over time, and I don’t know what we’d do without him. I love Terminix.
Thank you for allowing us to keep your home pest free.
Reviewed July 23, 2017
I've always been real happy with Terminix. My interactions with the tech have been awesome. He's always informative, gives me calls and does a real good job. And the pest activity in my home is so minimal now.
Thank you for taking the time to share your positive experience.
Reviewed July 22, 2017
Terminix is very reliable with their pest control services. They provide both text and email notification for scheduling of service, and they always arrive on time. They answer any and all questions you may pose about expectations and results. I would definitely recommend their services to both family and friends.
Reviewed July 22, 2017
The technicians are very knowledgeable and thorough when explaining what they are doing. Always professional and friendly. The three technicians I have dealt with have all went above and beyond to ensure my satisfaction. I have been very pleased all around with my services.
Thank you for allowing us to keep your home pest free.
Reviewed July 22, 2017
Terminix came on June 1st and did their three months thing. I had to call them back because mice were still running all over my house and I can see where they're coming from. The guy who came out was very nice. He checked the mouse traps that they had put down. He told me what was wrong and he said that all the traps were empty. I told him that the other technicians did not ever check the traps and he said that they didn't or they would have found out that they were empty when they had come the month before. He put a little trap down and it had a mouse in it the next morning. And then the next morning, it had another one in it. We're going to give it a month and see if it straightens out because it takes some while after they eat the stuff. They were pretty good, to begin with, but then they slacked off. They also put down termite traps and I'm not sure they ever looked at them either.
Thank you for sharing your Terminix experience. - Lena
Reviewed July 22, 2017
We're under contract with Terminix before but I wasn't the owner then and all they did was threw granules on the yard. Now, we took over the contract and everything's fine. The technician was great, friendly, and will be back in a couple of months. I see a roach every now and then, but not as often as they were before. I'm happy with it.
Thanks for sharing this great experience, Dennis! Have a beautiful day!
Reviewed July 22, 2017
At the beginning of the month I had woodrats trying to chew through my trailer and I was afraid they were going to eat everything down. I scheduled a service with Terminix and the person I dealt with was very nice. The technician who showed up was very nice too but he didn't have everything he needed, so he put what he had. Then he called me back and told me he might have to come back and put something else out, which he did. He put a mouse trap at the backdoor but the mouse trap couldn’t stay there especially that I've got a little dog and we had started using that door.
But since the service I haven't seen any signs of the woodrats and I haven't heard any chewing. So, whatever they put on underneath the house must be working. I'm very pleased with Terminix and they're very nice people. They're supposed to contact me though about fixing the holes that's in the side of my air conditioning unit but they kept telling me that’s another people's job and I haven’t heard from them since.
Thanks for sharing this great experience, Joyce! Have a beautiful day!
Reviewed July 22, 2017
We've been with Terminix for quite a while and they seemed to be a very reputable and great company. Everybody we've ever dealt with has been super nice. They always call and let me know when they're coming. Then they'll come and do whatever they need to do. We have the Terminix for the termites on the outside, and when the technician would check for insects and pests inside, he'd ask if we'd seen anything then he'd walk around and take care of the traps. They know what they're doing. They're very professional and courteous, too.
Thank you for taking the time to share your positive experience.
Reviewed July 22, 2017
Our technician from Terminix, Mike, comes to spray our home every three months which is a precautionary measure for all bugs. We love him to death and he’s awesome. He walks around, sprays the corners and all the way around the walls. However, it seems that every time we get sprayed, we end up with more bugs right afterward.
Thank you for taking the time to share your positive experience.
Reviewed July 22, 2017
I’ve been with Terminix for a few years now and it’s been a good experience with them. Scheduling was good and their technician was nice as well. I told the technician that I wanted to get a quote on getting the regular pest control too to see how often I could get them to come out.
Thank you for taking the time to share your positive experience.
Reviewed July 21, 2017
Every person who has provided us service in the many years we've used Terminix has been professional and personal in their dealings with us. Terminix hires good people who know their business and are good at what they do.
Thank you for allowing us to keep your home pest free.
Reviewed July 21, 2017
I just moved into my new place, it was just beginning showing signs of a problem. I called Terminix and loved it. 3 people misinformed me, but 1 set me straight. My pest problems are leaving quickly. Just ask them to double check the facts first.
Thank you for allowing us to keep your home pest free.
Reviewed July 21, 2017
All the gentlemen that I met face to face could not have been friendlier. The 800 number is useless once you schedule your first inspection. You are much better off by calling the gentleman that came to your house should you need any further communication. If you are seeking treatment for bedbugs you should learn all you can about treatment before they come to spray and tell them all your concerns. The guy who comes to inspect will be very helpful with any further questions you may have. I had bought treatment at the store and tried to treat myself to no avail. It is very expensive to have a professional treat for bedbugs but compared to other companies Terminix is fair and well worth it when the day comes that you can say you are bedbug free.
Thank you for allowing us to keep your home pest free.
Reviewed July 21, 2017
Terminix has done an excellent job in getting rid of all the ants from our home, that I had for years. They are very fair in their service. Jeff is the person who does the job so well, that we have not seen a bug or an ant since he started.
Thank you for allowing us to keep your home pest free.
Reviewed July 21, 2017
My service with Terminix is scheduled every two weeks on a Thursday. Usually on a Wednesday, they call me and tell me what time they're going to be here. They came and sprayed again last Thursday. They said they found seven bed bugs in the living room, one in one bedroom and two in another bedroom. They told me that it might be worse than ever but it seemed like I don't get bitten until after they come back again. So, after their tech came I got bit a couple of times, but I hadn't been bitten since.
Thank you for taking the time to share your Terminix experience with others.
Reviewed July 21, 2017
I'm on the regular service with Terminix where for every three months they spray the outside, exterior, and interior of my house. Scheduling for the service is great. They notified me by email to let me know when they're going to come and then their service representative would be here at the designated time. They take the interior and spray the crevices in the house and then outside to go around. It was a concept they have had for at least 10 years and I've been quite pleased with the service. On the last service, we had a swarm of Carpenter's ant. They came by and did the job but about a week later, they seem to come back. So I called Terminix and they were back here in about two days and gave me another heavy dose of insecticides to get rid of the problem.
There are no more pests since having their service. Though every once in a while I might see a little creature or something like a centipede or a little spider, it's nothing I can't manage. My house is built on a slab and they may appear once in a while. I'm very pleased with the first representative that I had from Terminix. He's very friendly, cordial, and did a thorough job. I have another guy now and he's nice and cordial as well, and he answers me if I have any questions.
Thank you for taking the time to share your Terminix experience with others.
Terminix Company Information
- Company Name:
- Terminix
- Year Founded:
- 1927
- Address:
- 150 Peabody Place
- City:
- Memphis
- State/Province:
- TN
- Postal Code:
- 38103
- Country:
- United States
- Website:
- www.terminix.com
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