Terminix

Terminix

 4.1/5 (261 reviews)
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Terminix

About Terminix

Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Skilled technicians
  • Wide range of services
  • Re-treatment guarantee

Cons

  • Not available in every state
  • No specific pricing

Bottom Line

Terminix offers a wide range of effective and individualized pest control services. Residential and commercial services include customized pricing with a 100% re-treatment guarantee.

Terminix Reviews

Over 10k reviews since 2012
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Page 3 Reviews 35 - 65
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

For a one time service every three months, it's almost $200 now with Terminix and that's a little expensive. It started off at 125, so the prices keep going up. But the techs are always very good and polite. I like to make sure that they come in my house and outside and do all the perimeter. It's worth it if they'll come in. If they only do the outside, then it's really not worth it.

Terminix response

We enjoy reading about the excellent service our technicians perform. Thank you for the feedback and for being a Terminix customer

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

Terminix had the best price. We have a commercial business and techs come out once a month for the two different locations. They do our pest control inside the kitchens. The tech has been really good with everything from the response I got back. Now, there's a lot less pest activity. I'd highly recommend Termnix.

Terminix response

We enjoy reading about the excellent service our technicians perform. Thank you for the feedback and for being a Terminix customer

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

We found some bugs in our house, which was unusual because we're clean. Terminix is a reputable name so we called them and scheduled an appointment to have somebody come in and spray. They did, inside and outside. I just had the technician out a second time, so it's been three months since they came out initially. They did another service just on the exterior of the house, and everything's great. Charles, our technician, is very communicative about when he's gonna be there and he's there when he says he's gonna be there, which is kinda cool. He performs the service and shows us what he did and what he found, if anything, and just been happy with it. People should give Terminix a call. It’s a reasonable price. Every technician is different, but my experience has been good. I like Terminix.

Terminix response

We enjoy reading about the excellent service our technicians perform. Thank you for the feedback and for being a Terminix customer

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 19, 2023

If there's anything that Terminix needs to do, they'll do it. They have exceptional customer service. We had a guy come out during the pandemic and I appreciated that when he came in the house, he had on a mask and make sure that I had on a mask before he entered the home. He also asked me different questions and told him about the experiences that I had with the water bugs. And I haven't had that problem since.

Terminix response

We enjoy reading about the excellent service our technicians perform. Thank you for the feedback and for being a Terminix customer

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 12, 2023

We've been using Terminix for a very long time. The tech, Don, has been wonderful. They started changing the techs around so I called them and said that if I can't have Don, I don't want any of them. He's the best. We're gone all winter so Don has the code to our garage and he goes in and makes sure there are no mice and everything is the way it should be.

Terminix response

We’re delighted to read your feedback about Terminix. Thank you for taking the time to share your positive experience. We aim to provide the Perfect service for each customer!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 12, 2023

We just bought a new house and we're having problems with bed bugs. They came by and sprayed the house and they did really good. We'll have them come back here soon for a checkup.

Terminix response

Great feedback, Sergio! We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 12, 2023

When I have a problem, Terminix will send somebody out. But the only thing I don't understand is that I have the maintenance part of it where they come out every month to the house and spray but nobody checks my termite bait stations. Other than that, I've not had a problem with Terminix at all. If I need a thing, they're usually out pretty quick. If the technician is out and I got a problem, he usually takes care of it for me. They do what they say they're gonna do.

Terminix response

We’re delighted to read your feedback about Terminix. Thank you for taking the time to share your positive experience. We aim to provide the Perfect service for each customer!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 12, 2023

Terminix is on a regular schedule and it's automatic payment. So, I don't really have to worry about those things. They just come out. They give us a heads-up that they're coming out before, and then they come knock on the door and let us know the plan and all that good stuff, and then follow up once they're done. That's been our typical experience. So far, my experience has been fine.

Terminix response

We’re delighted to read your feedback about Terminix. Thank you for taking the time to share your positive experience. We aim to provide the Perfect service for each customer!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 12, 2023

If you have a good technician, Terminix is a good service. Their techs are thorough, polite and efficient.

Terminix response

Great feedback, Vicki! We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 11, 2023

We have a quarterly exterior service with Terminix. If we have something inside, they take care of that also for the same cost. A couple of times, we had ants in the house. They came out and took care of it right away. They didn't come back for three years so that's been great. We've had two technicians, and one of them, Vincent, has been our guy for the last five years. He's great. I'd recommend him to anybody. If you could get that guy, I guarantee it's going to be a good experience.

Terminix response

We appreciate your feedback, Keith! We aim to provide the best service to our customers!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 11, 2023

Terminix comes out every three months. And they always call me before they come. They check all the bait traps. They told me last time, I need to cut my shrubs back because they were touching the house, and that's an easy way for insects and things to get into the house if you just leave them a branch to crawl over. And they tell me if there's moisture in the traps and just anything that I might be alerted to. They're always polite. And when the tech leaves, if I'm not home, he would call and tell me that he was here, and I get a review online that I could fill out. I would highly recommend Terminix.

Terminix response

Thank you, Mary! We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 10, 2023

Terminix has been great and I don't have to worry about bugs. We have the service where they spray around the house for the bugs. The same guy texts us and says he's coming for service. He comes and does his thing. He’s very pleasant. We added the termite thing and they have these things outside. If we had termites, it's supposed to be protection. If I need additional services, I would just call Terminix and ask them.

Terminix response

Great feedback, Margie! We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 10, 2023

The guy came out to do pest control and he did an excellent job. He did more than most of those guys did in two or three visits. It was the first time he’s been out here. Most of the guys just haven’t done a really good job. They spray around the house and then leave. But with this guy, we had some ant beds out front, and he sprinkled them. I was having some problems with some rodents and he lent me some traps. I've had Terminix for a long time. I was really happy up until about a year ago.

Terminix response

We’re delighted to read your feedback about Terminix. Thank you for taking the time to share your positive experience. We aim to provide the Perfect service for each customer!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 10, 2023

Terminix had to complete a service, and they remedied the problem to my satisfaction. I haven't had a lot of pests other than those pesky lady bugs, but there isn't a service to get rid of those.

Terminix response

Great feedback, Kimberly ! We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 10, 2023

We were a few minutes late so the tech waited on us. He had already gone around the outside of the house and did a good job. He was very friendly and cordial. We let him in the house and he went right to work.

Terminix response

Great feedback, Bob ! We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 10, 2023

Once a year, Terminix inspects the property. Scheduling with them is fine. They have provided good service.

Terminix response

Great feedback, Robert! We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 8, 2023

The gentlemen that normally come out from Terminix are Andreas and an older gentleman. The older gentleman is going to be retiring, and I understand, but I'm sad. I've built a rapport with them and they know what's going on in the house. I don't have to explain it from scratch. Andreas and the older gentleman are also really good about calling, texting and letting me know that they're gonna be coming and doing what they need to do. If we've ever had problems, the problem has been resolved. I haven't had to call the manager. So far, so good. Terminix has taken care of everything, including some rodents in the attic. I'm just concerned that the rates keep going up. They were able to decrease one of the payments, but that was it.

Terminix response

We appreciate your feedback, Maria! We aim to provide the best service to our customers!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 8, 2023

I had a case of the wood termites that's been making a mess in the bathroom and the tech from Terminix got that. He then put the ground stuff around and drilled in the deck by the pool. It was all fine. The tech was a little messy in some ways, but he was very nice.

Terminix response

We appreciate your feedback, Jerome ! We aim to provide the best service to our customers!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 7, 2023

I've been having rodents under the house and they came out, sprayed around my house, and cleaned inside. Finally, I'm at peace. Also, the technicians were all good, friendly, and helpful. Terminix is a little expensive but they're all right.

Terminix response

We appreciate your feedback, David! We aim to provide the best service to our customers!

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Feb. 7, 2023

They failed to call or notify me that they were gonna be coming, so only half of my house got done. Also, there are a lot of times that I'm not home when they do the service because their range is too big for me or my wife to be home. I would like to be home when they do it because there are times when I would want to do the inside. Also with the last service, I've definitely noticed more pest activity. But their techs seem to be good.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 5, 2023

The techs are all good. We've had a couple of the same guys. We've enjoyed and had them for 20 years.

Terminix response

Great feedback, Jack ! We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 3, 2023

A guy came to the door. He was very polite and completely upfront. He went around and gave me a rating of not so good in one field, but he never elaborated it, and nobody ever called back to tell me why I didn't have a complete good result in the examination that he did. But as far as I knew, everything was perfectly fine. One of the things that the company used to do was put yellow stakes at each corner and along the side of the house, and they stopped doing that. But they left the stakes there. That had been there for three years. They're getting chewed up a little bit and they're getting knocked around and hit by the lawn mower. More communication from them would be better. I also want to know why the price is a lot higher. But I'm satisfied with Terminix.

Terminix response

We appreciate your feedback, Elizabeth ! We aim to provide the best service to our customers!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 3, 2023

Terminix has been good about fixing problems or trying to. If I say something to them, they come out and they try to do something about it. They put some sort of barrier on the outside to keep the pests from chewing in certain areas. When we had mice downstairs, I told them to get rid of the batting and replace it with a good one and they would get rid of the mice and they did that. They also put in mice traps to try to catch anything that tried to to get in the batting again. They check and replace the traps that need to be replaced. They put the great, big ones that go on the outside that give them poison. So, really and truly, we've been pretty good.

The only problem I have is that they don't check with me, I almost always have to call them, except for maybe the pest control. And I never know when they're coming until the last minute. Also, there are two parts to this Terminix business. There are people who work on ordinary pests like bugs and then there are people who work with pests like squirrels and mice. The last one is called inclusion and the inclusion group has been a better service than pest control. There have been times when I've had ants that I treated myself. I don't think the pest control group does as good a job. I've been tempted to quit having them because I didn't feel like they were really doing me much service.

Terminix response

We appreciate your feedback, Jan! We aim to provide the best service to our customers!

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Rated with 1 star
Verified Reviewer
Original review: Feb. 1, 2023

Terminix sends a salesman to verbally promise you and sell you things they can't deliver. They charged extra for early cleanup and after not hitting the deadline, they kept the money. The workers that come to your house are mostly ex-Cons with gang tattoos. Then a year later you are fraudulently charged with a $420 annual service fee you did not ask for or want. Then after canceling and promised to have to get the refund, after several phone calls and a month I was told it was first credited to the account, then promised it was sent back twice, finally had to just call my credit card for a reversal. Terminix is a business run by SCAM local operators with no Corporate oversight. I rather let the Termites eat my house than hire Terminix.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 31, 2023

I've had Terminix since 2014 and they come quarterly. I had some critters in my house and they took care of that. They also insulated my crawl space upstairs. But last time, their box truck had driven over and that left big ruts in beginning of my driveway, in my lawn through my flower bed. The tech, Steve, is gonna come over and check it out.

Terminix response

You're too kind! Thank you so much! We strive to provide the best customer service possible. -Arande'

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 31, 2023

When I first moved in, I noticed bugs. I get Terminix to come every quarter and it seems to work. They came last quarter to do the outside. They come and do the inside if I need it. They make sure the termites aren't coming in.

Terminix response

You're too kind! Thank you so much! We strive to provide the best customer service possible. -Arande'

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Rated with 1 star
Verified Reviewer
Original review: Jan. 31, 2023

I contacted Terminix to provide pest control services. The finance company is SMAC, which is horrible company too. After not showing up to the property to provide the service I decided to cancel after two months, they only show up once to the property. I was still charge for the entire year by the company SMAC. I try to communicate with Terminix and they never try to follow up and investigate the situation. Horrible experience, it's better to find a local company instead of Terminix. BEWARE OF TERMINIX.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 30, 2023

Terminix is good and very thorough. Whatever I tell them to do, they would do it. Whenever I need them to come out, they would come out. But my gate is locked so they couldn't get inside the gate to do the surrounding of the home. And sometimes, I may want them to do my basement but they couldn't get in. There's no one there. So, it keeps a trip. Just be proactive and call me, and we could get someone there. If I need to clean up my basement, I can do it so they could get through. Even if it's a recording, "We'll be there tomorrow." They don't have to give a specific time as long as I know they're coming. And not when they are coming in 30 minutes, and they would say they're on their way. Other than that, they're great. I've had them for five years.

Terminix response

You're too kind! Thank you so much! We strive to provide the best customer service possible. -Arande'

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Rated with 1 star
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Verified Reviewer
Original review: Jan. 28, 2023

Worse company I have ever gotten service from. I was told they would spray the inside and outside of the property for free for the first service, then proceeded to only spray the inside. I called and told them I wasn't going to pay because the guy used aerosol cans which I could've done. I then told them I didn't want to continue my service and they still sent someone out again and I told the guy that I wasn't wanting him to spray again and that I ended my service and he left without doing anything and Terminix charged me for it. They have been trying to contact me and finally I picked up the phone and it was Terminix acting like they were from collections and told me I was going to have to pay. I hung up obviously, and called Collections myself did a whole background check and nothing came up for the past 6 years! They are liars and don't care about their customers!!

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Rated with 1 star
Verified Reviewer
Original review: Jan. 26, 2023

I had no termites when I contracted with them. At Billy's request, "because they're everywhere", I contracted for subterranean termites after my initial pest control, so I signed up for the bundle. Then I was being double billed lol. Once for the pest control and once for the bundle. Still waiting for my refund for the double billing. Then and only because I decided to redo my floors guess what I found??? Subterranean termites... Total infestation. Huge nest, the whole deal. No indication of termites before. Not through his inspection, no wings, no wood decay, nothing. What can he offer me? Treatment. So I get treatment, nest removal, and guess what? I still have termites...

Today they bill me again and I call to cancel. Not only are they not going to credit me, offer me any refund, pay for my damage, but they're going to charge me a cancellation fee. That is until I speak to my local branch, the branch that can only offer me treatment as a remedy. The treatment that didn't work. And the treatment which allowed a nest to form a mere foot from a bait station... a bait station, 13 of them actually, which should have never allowed this to happen in the first place.

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Terminix Company Information

Social media:
Company Name:
Terminix
Year Founded:
1927
Address:
6196 Lake Gray Blvd (Suite 110)
City:
Jacksonville
State/Province:
FL
Postal Code:
32244
Country:
United States
Website:
www.terminix.com

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