Terminix Reviews

I have had the absolute worst experience with Terminix Anderson. I have called so many times to speak to a manager named Heather so many times to yet get a call back from her. In February I had pest excursion, crawl space barrier and some insulation placed in my attic. I literally have not been able to get this company to come out to finish the work. 10k they robbed me of and I need to find out how to get the money back due to lack of complaints or resolution.

They will take your money, and NOT HONOR THEIR WARRANTY. Their online warranty is very misleading. Paid $4644.99 for my most recent contract with Terminix; and I have had them and paying them for 22 YEARS!!! Tenant claims there was termite activity and Terminix did send out a professional termite inspector that determined there is active drywood termites on 04/11/2026. Terminix is supposedly doing quarterly treatments for 22 years; however, a service technician stated he went out on 04/18/2026 and provided a report that there were no signs of termites. The service technician NEVER went even though he wrote a report stating he was there.

We have had nothing but problems since we started in July 2025. Service is supposed to be guaranteed, however they have not stood behind that guarantee. They have not been here since December. We are getting infested but still nothing. We have called 6 times, even the branch/regional manager twice. They say we are set up for an appointment and it ends up no show/no call.

I had Terminix service for many years; then I sold my house and requested a pro rata refund because I paid for service through July 31, 2026, and sold the house on March 13, 2026. They are dragging their feet about refunding the unused portion of the service contract, an amount I calculated at $138.47. I have called many times and talked to represenatives, and they keep stalling. The last agent told me that although the branch manager's telephone is listed on the Terminix website as (256) 772-6388, that company policy prohibits customers from calling any branch manager. The branch manager has to call the customer.

Our experience with Terminix was extremely disappointing due to inconsistent information, incomplete or miscoded services, and poor follow‑through. We were clearly told that certain services would be provided at no cost to correct earlier inspection errors, but we were later billed anyway. When we questioned the charges and pointed out discrepancies in the service records, Terminix accused us of being untruthful rather than addressing the documented issues. Multiple visits were required, yet the agreed scope of work was still not completed as represented. The lack of accountability and unwillingness to resolve clear inconsistencies made this a very frustrating experience.

Purchased the rodent exclusion for 3600. The rep stood in my kitchen and promised the world. Here we are 2 years later more mice than ever before. When they first came out they were supposed to seal entry points and follow up every monthly. They came back after that smoked a cigarette and made a phone call and left came back again walked around the house stayed 10 minutes it started raining and left. I called them and called them they finally sent someone out he found mice and a snake in my basement. Said someone would be back out, no one has come and then they cancelled the contract lol.

I contacted the Prescott AZ Terminix to have my Crawl Space encapsulated and Dean came out took some pics. I was told I would be contacted the next day because it was late for their quote. I was told they do not do it themselves and they use a 3rd party. I waited over a week to get a response, I finally contacted Dean to let him know. He said he would find out what's going on and get back to me shortly. That was a week ago, I still have not heard anything. Very displeased with this quality of service, obviously I am not a priority and they are not wanting the job.

Blake ** has been servicing my home for well over a year. He is very professional and very responsive. If I have an issue I can text the staff and they will reach out to him and let him know. They let me know when he is planning to be there. If I am not able to be there he performs the service and leaves me a note or sends me a text and is very conscientious of my animals during service. It just so happened that during the last 2 visits I was as home when he did the service and saw a definite improvement from outside mice since I live in a country area next to a farm field and we had the chance to discuss it more. Even after hours if I think of something I can always send a text and they let the technician know what I need if I am having an issue. I realize they may not be able to get there the very next day but normally within reason they are able to do a follow up service.

I wanted insulation installed because I was told it would reduce outside noise. It’s been almost a month and I do NOT notice any difference. A waste of $2500. On their website it claims reducing outside noises such as lawnmowers. It did not help at all.

I had a terrible experience with Terminix Western from the moment my payment was processed. I initially scheduled a termite inspection for my home. The technician found no active termites but noted that the moisture from our landscaping made us prone to them. He recommended installing termite prevention bait stations, which we agreed to, along with their ongoing pest control plan (service every other month).

I called Terminix for a rodent problem we had inside. The gentleman that came the first day told me it would cost $21,000 but he could lower it to $13,000 because they had to replace the insulation in the attic and that the rats were eating through the wires. The next day, when the men came to do the work, the man told me there was nothing in the attic that it was perfectly fine and so we got stuck with a $13,000 bill and still have rodents. How can I go? I’m not paying this bill?

Signed a $2000 contract to have them remove mice in my Carrollwood house. Since then (2 weeks), the mice have chewed 4 new holes through my walls, not 1 mice caught or killed, and in three phone calls to alert them to this lack of progress they have not called back and added no visits other than the weekly walk through. The mice have even eaten through the holes they supposedly plugged. What a mistake contracting them!

If I could give 0 stars, I would. I was a loyal customer until they completed an unsolicited inspection and claimed I had subterranean termites- something I later found out I never actually had. At the time, I already had an active drywood termite contract with them. Because of this, my actual drywood termite issue went untreated for an entire year before I realized what had happened. Trying to speak with management has been incredibly frustrating. They don’t provide direct contact information and instead route everything through the main Terminix number, which makes it difficult to get real support, accountability and follow through with complaints. I’m still trying to get my money back after being misled into paying for a service I didn’t need. Overall, this has been a very disappointing experience—poor customer service and a lack of transparency.

Mr. David ** with the Southern Pines Office, NC serviced my home today. Very courteous, knowledgeable, thorough and with my service. I would rate him 5 stars, the young man has the potential to assume more responsibility, perhaps in a leadership role. I was very pleased. - Nancy **

TOTAL RIP OFF! They charged me $1500 for an hour worth of work and a few mouse traps. I complained and emailed and not one member of management bothered to even respond. Don't ever do work with them. Read Trustpilot and know it is all true.

Can I give a 0 star rating? Well, a 1 star rating is good because I had SOME success with termite control. My biggest concerns are:

If you have a need to contact your TERMINIX tech or the company with a question or need forget it.. They are Non-responsive and only show up when it is convenient for them. Constantly a new tech doing the monthly service with NO knowledge of your property or why you have their service. If you're not home they access your property and don't send a text or email with details of what they found or service they performed. DON'T USE TERMINIX.

This was one of the worst service experiences I’ve ever had. I paid $5,400+ to Terminix, and after remediation work and vet bills, the total damage is well over $10,000. From the beginning the sales process felt dishonest. Salesperson Wayne ** claimed my home had termite activity and pushed the most expensive service bundle. After the contract was signed, a Terminix technician later told me there was NO termite activity, and a separate home inspection report confirmed the same. In other words, the termite problem used to justify the contract did not exist.

Terminix gets rid of my bugs. That's what I pay them for. I had Terminix in Washington. I thought they'd be great here in Idaho as well. I haven't seen any pest since they've been coming out.

I picked Terminix off recommendations. I asked a bunch of people I knew who had been dealing with them for years, and I looked at reviews. When I schedule with them, I’ll get a text saying my technician will be out. My experience with Terminix has been the same as usual. They come in and knock it out. The technician I’ve had for the past few years does better than every other one. He’s straight. Most of the other ones I’ve had were cool too. I’ve never had a bad experience with anybody who came out. Normally, I’d always have to tell them to do the inside too. I haven’t had the inside done since he’s been doing it, other than a little minor stuff, such as a spider. I’m sick of the geckos, but the rep told me they can’t do much about them.

I've been using Terminix for more than 20 years. I even had them where I lived before. Their customer service are our tech has been great. They all do everything from 0 to 10.

Terminix auto-generates inspections, and emails the customer the date of their inspection. I would prefer a personal contact, since I want to be present when the technician arrives and need to choose an inspection time that works with my schedule. More than once, I have worked with the call center (who are very gracious and understanding) and they request a time with the local team that works for me. However, it often doesn’t work for them. So, without contacting me, they reschedule for a time that works for them. After waiting all day long, thinking they will be coming, I call in the evening only to learn it was rescheduled without informing me. Very frustrating!

Terminix is a commercialized company that is not at all concerned with your pest problem. This has been my experience. To begin, I had to finance a contract through a third party, so that they got paid up front. The contract was for 2 years and within the 2 years they would take care of any wildlife problems. The first several months went well, but after that, I kept getting the runaround. A technician would come, do the assessment, but never follow through with taking care of the pest problem. Needless to say, the issue in which I contracted them for, is now out of control. I've tried contacting corporate, but they have it blocked, so that you are not able to speak with anyone in higher management concerning complaints, which proves that this is a part of their game. MONEY WASTED and now I have to contract another company.

The Terminix technician comes and takes care of my house outside mostly. But if I have issues inside, he will come in and take care of that too. He comes out every three months and my last treatment was a couple of weeks ago after the snow. I get the same technician every time. The service he gives me are all preventative and every time, he does a regular inspection.

The technicians are very pleasant. They do whatever I ask them to do and they always send me a report. My experience with Terminix has been very positive. They seem to be very thorough and I have recommended them to my daughter-in-law.

Called on Jan 7 to cancel my service. This is for a month to month service. I did not pay for 2 months. I did not receive any treatment for 2 months that I paid. Terminix says I owe them for those 2 months when I never got any confirmation emails that they came and I never called them. I called Feb 7 to cancel my service. Was told my service was cancelled. A few days later they tried to bill me, luckily I didn’t have the money in the bank for them to take. I called that day and again said I had cancelled my service. The person said, "Yes I see here it’s cancelled. I will remove your method of payment." Now it’s Feb 13th and they billed me again, this time the money being taken.

I subscribed for months and was stood up multiple times—technicians often missed the scheduled time window. One tech was decent, but most were unprofessional. Even after nearly a year, I still have silverfish issues. They advertise quarterly service, but nothing happens unless you schedule it yourself. I never received a full professional inspection of my home; they only came when I personally found pests and called.

If I could give them a zero, I would. They charged me 1748.00 to come here and set up mouse traps and never even followed up, I had to pay someone else to seal the attic were mice were coming in. The guy came another time and sprayed. They signed me up for a service they violated their contract and I want a refund and they are giving me a hard time about it. I am reporting them to the BBB and the attorney general. They are thieves.

Client Account#: **. Business Complaint – Service and Billing Practices. I enrolled in a monthly pest control service with Terminix. Despite this, service was not provided automatically. I was repeatedly informed that a technician would only be dispatched if I called when pest activity was severe, which is inconsistent with a monthly service agreement. When service was requested, the technician appeared rushed and visibly frustrated, expressing annoyance that the visit had been scheduled. The quality of service was poor and did not meet reasonable expectations. After several months, my wife contacted Terminix to cancel the service. No further service visits occurred after October. However, in January, I received a $114 bill that had been sent to collections, despite no services being rendered during the intervening months.

We recently ended our contract with Terminix. We were going to paint the exterior of our house and when walking around with the painter, we noticed some termite damage. The damage was on the second story soffit over a small tiled garage roof extension. I got up there and realized it was quite extensive after digging around a bit (see photos). I saw a live termite then called Terminix, a company that we had been with for a while. They told us that they can't do anything unless we have a video of a live termite. I tried digging around but was unable to get a video. It's difficult to dig around holding a camera on a tile roof. They said that they would send someone out. After he got here he said that he wasn't going to get on the roof and they would send another person out that can stand on the roof. The next person came out and stuck a ladder against the second story roof and tried to take pictures. What he was doing looked pretty useless.

This company is horrible, despite the fact that the individual customer service representatives are polite and professional. Unfortunately, the way Terminix operates makes it an extremely frustrating company to deal with. First, billing is a mess. If you call in, you are often offered a lower price than what appears on the invoice, which shows how inconsistent and inflated their pricing is. They constantly push autopay, additional services, or paying a full year upfront with “discounts” (for example, $200 off), which only highlights how much they overprice services to begin with. I do not want to prepay for services I haven’t yet received.

10+years customer of Terminix in Pittsburgh. Recently retired & relocated to Florida. I contacted Terminix to start service, which I now regret. They sold me a bundle package I didn’t need. The majority of the bundle package expense was for termites. I have a block house, with one tree, no wood. I feel so foolish, and taken advantage of, as I am a senior. They pressure and breakdown your resistance. They didn’t provide a written contract. The terms were to be read and signed on their small digital display. I do not have 20/15 vision and wasn’t able to read it. To my surprise, the cost of the services was comparable to car payment! I tried to cancel the service only to be informed the contract cannot be cancelled for a full year!

Starting out in 2011 they were great and kept it up but occasionally tried to sell me stuff I really didn’t need e.g. 2 attic exhaust fans for $4,600.00 each. Then it started dropping off their inspections as to termite annual inspections to only outside of the dwelling and not insistent on inside inspection also. They got lazy with rodent control inspections, treatment of the outside but not stressing inside treatment also. Then for the inclusion they missed inside gaps in vanities and house areas interior and exterior areas. Then they continued to send unqualified techs to finish with no tools on their trucks, In 2023 the initial exclusion was told by a supervisor that a ceiling door to the attic was promised and re considered at the exclusion because he couldn’t back up his promises and finally the end of that year scheduled appointments got canceled by Terminix because they didn’t have enough techs to fulfill their appointment promises. Now I have Orkin.

First time customer. Never showed up for the scheduled appointment (I waited hours), I called and spoke with someone who said they left a message for them to contact me. Nothing, never heard back from them since. Will not contact this company again.

Did not get to the point I had to use them yet, Have a bed bugs problem after an elementary school sleep over of one of my grandkids. Anyway, Terminix employee came over and gave us an estimate of almost $3000 for 3 very small bedrooms and a living room. There is no big time infestation, there was just a head board in a master bedroom that needs to be treated big time. I know and understand that bed bugs eggs can get transferred to the other locations without our knowledge. But it's hard to me to understand that preventive treatment of the rooms that have not been infested costs the same money that of the infested rooms.

Hired Terminix for mice when I purchased a home. Paid $4k for an exclusionary system and a service contract. They set bait stations, no snap traps, poison dozens of mice and they went and died in the walls throughout the house. The smell is so bad I haven’t been able to sleep there since in 4 weeks. The service manager Nick ** is AWFUL. Zero customer service, ignores messages, couldn’t care less about his job or the customers. Tried to contact upper management 6 days ago - still no word back from anyone. Beyond bad service, this is downright negligence.

Joey ** came by on time and did our pest control treatment. He was very nice and polite. I would definitely recommend him to anyone that needs their property serviced. He seemed to be someone that took their job serious. 👍

Avoid these people like the plague. They were hired to service my now deceased parents' house in Florida. Once I sold the house I called them to cancel the service and I just got charged 6 months later. What a bunch of scumbags. Refuse to reverse the charge. Don't do business with the POS company. Use a local, independent provider. These guys are bad news.

I would give Terminix 0 stars if possible. Have a service contract for Termites. Have been calling for over 10 days to schedule someone to come out as termite tubes are all over the kitchen walls (where they have treated in the past). They said I am "in the new system" so someone has to call me back to schedule an appointment. I asked for a direct number and they would not give me one. No one called me back so several days later I called them again and after being on hold again because I am "in the other system", they said I had an appointment the next day. No one had called me they set up a random appointment. So I waited at home the next day for 2 1/2 hours, no one came. So I had to go to work.

Don’t make the mistake of hiring this company. What should have been a simple service call quickly unraveled into a frustrating ordeal I’m still trying to clean up. I contacted Terminix for one specific issue, expecting a straightforward visit. Instead, I discovered they had added an $1,800 contract to my account without a single word of explanation or permission. I never approved it, never signed anything, yet they treated it as if it were completely legitimate. As if that weren’t absurd enough, they also put me on a mosquito control plan—in November, in New Jersey—a time when mosquitoes aren’t even around. Then I found out they had sprayed my organic garden with chemicals without telling me. No heads-up, no chance to move anything, nothing. And after all that, they still never addressed the actual issue I called them for.

We’re great at first but then No call no showed 3 times. The third time pissed me off the most. I waited all day because they were scheduled from 3 to 5 and 4 my husband called and the person on the phone said they already came to us when they didn’t and told the person to call us and tell us they were on their way. At 440 I called back, and the person said we were never on their schedule. Paying for a stupid subscription and they didn’t do shit besides waste my time.

The person the lady came out to inspect my attic then she told me it was so toxic that you have to have a respirator to go in the attic, but when the man showed up to blow the insulation in, they did not use the respirator. She sold me a bill of goods to just to make a sale. I don’t like liars and I don’t appreciate it.

They don't explain up front that you will be billed monthly but they only show up quarterly. The technicians are very nice and when they do show up they are great. The company is the one I have a problem with. Bait and switch on this one!!!

I contacted Terminix late Aug with concerns of raccoons on my roof and walls. When scheduling the initial inspection, I should have known it was a scam because they didn’t notify me that they were not arriving. It took about two days of the technician to arrive and during inspection, the technician gave us a quote for 1,400.00 plus tax. We needed to process the payment the following day so the technician had no problem complying with us since he wanted our money. We paid him and he had someone install the trap. He notify us that he would contact us in a couple weeks to remove the trap. We have not heard from him since. We tried calling him to discovered his number was not active. I have been calling the customer care number every week to have someone come to my home to remove the trap and they are constantly telling me “you will hear someone 24-48 hours”.

We have been long time customers. They could not schedule an appointment for the exclusion service we already pay for for over 2 weeks-after I called to tell them we have mice. Then they set up an inspection. When I called they tried to tell me it was 6-8 pm. I said "in the dark? I have you down for 8-10am." Then they said it was "YESTERDAY from 8-10am" . I said "Thanksgiving Day? I was here." Then they said "Oops." We can come next Monday. I said "I already took today off work for you. I can't take another day." They said "Oh! We can come tomorrow between 10am and 12pm." Well, they are still not here. They can keep my money. I'll find someone reliable. And cancel all services on Monday when I'm at work.

I called three different companies. One of them never called me back. Another one, I had an appointment with, never showed up. Terminix was the only one I could get out here. I've had trouble with rats and they did a great job. They came out and took care of everything, but then there was an issue. A rat was still here and chewed out my Comcast and internet line. I called to have somebody come out, and instead of sending the exclusion team, they sent somebody to spray for bugs. Other than that, the service people that have come out here have been very nice. It's the scheduling that's been difficult. Even though I have a contract with them, it's very difficult to get an appointment for the exclusion service, which is completely separate from their spraying for bugs. I've had them for six weeks, and I've got somebody coming out today.

I've had good luck with Terminix. They've been inside my home once. They sprayed my basement and they did a good job of treating it.

We schedule a reoccurring visit at the very beginning of our service with Terminix and it has just always been scheduled. We love our bug guy. He’s amazing. He messages me before he shows up. He comes, and he sprays, and then he leaves and we receive a bill. We do the mosquitoes and he doesn't come inside.

I have Terminix for my pest control needs. The reps are all courteous when they answer my questions. We're still having some problems, but when I call them, they make arrangements to come out. Their tech was just here a couple of weeks ago, and he does a very good job every time he comes. I would highly recommend Terminix.

Terminix of Asheboro, NC is the WORST company I have ever dealt with in my entire 71 year life. I have never written a negative review like this in my entire life. I purchased the termite and pest inspection on November 27, 2024 and have had nothing but problems with this company. I paid for a full year of coverage at that time. They treated my home at that time and for a while everything seemed to be OK but that changed to AWFUL quickly. The first problem was the pest inspection as I had covered my home and a large newly constructed building with both pest and termite coverage. The pest control person they sent then told me I did not have coverage on the 44 x 48 building and refused to treat it.

I signed up as a new customer and got confirmation my appointment was scheduled. I waited through the entire 6 1/2 hour appointment window, and nobody ever showed up. I called the customer service number whom confirmed the mistake on their side. I cancelled the service vs rescheduling - why would I volunteer to sit through another appointment window? So I wasted 6 1/2 hours for nothing. That’s zero star service.

Called for a simple inspection for a loan. Said they would call back and schedule appt. Never did. 2 days later called again. Gave me an immediate appt. Screwed up my day waiting for inspector that never showed and never called. NEVER AGAIN.

The techs of Terminix have been great. I've had a couple of different ones and they've been very polite, confident, and considerate. Having Terminix is a very worthwhile investment for the peace of mind of knowing that all that pest control business is taken care of.

When we bought our house, there was an existing Terminix contract for termites in place and we continued it. Our overall experience has been good. Their techs treat just the outside. They do good work.

Terminix has been out been twice and they were nice. The service is helping a lot, and so far, I'm pleased. Yesterday, I had to leave, but my daughter was here. She works from home. The tech must have knocked on the door, but she didn't hear him 'cause she's upstairs. The tech left a detailed information about what he did and let me know. He treated the yard. I wanted him to do something inside too and I hate that my daughter didn't hear him knock, but it wasn't his fault.

Terminix came out a couple of days ago. They did some fumigation, but one unit has not been done completely, and there are more cockroaches. They're coming in two weeks to do that again. I have used Terminix periodically in the past, but this time, I have made a deal for one-year contract. They're good in a way. Their prices are reasonable.

The Terminix’s techs are coming in today for bedbugs. They come in every two weeks. They’re a good company.

I will never let a technician try to upsell me a service at my home ever again; A Termite service that locks you in a year contract with mandatory auto pay and renewal. How predatory!!...and the best part is their rebuttal that "you should of read the 12+ page contract before signing"... instead of having the service technician trained to point those details out! How pathetic but I shouldn't be surprised at the capitalistic greed!

These people do not show up. This is the second time I've dealt with technicians not showing up to appointments. I had to cancel their service a couple years ago because they would not keep appointment times on multiple occasions. Now, the technician no no-call/no-show, and changed my appointment time to later that day without telling me. Customer service would not get me another technician and said they can't schedule another appointment the same day. Extremely frustrated because I took time from work to be at the appointment they confirmed. I almost expected it because of my experience with them before. Very unprofessional company.

We use Terminix and we're on a schedule with them. There hasn't been an issue with scheduling services. The representatives are informative. The technicians seem to be very knowledgeable and professional. Since we began using Terminix, it's rare that I see any pests in the house.

We had had mice two weeks ago. Terminix sent techs out to make sure to seal up anything. Everything went fine.

I recently found out that my 73 year old mother was scammed out of $3930.54 by Terminix who claimed she had a mice/rodent issue. They did a 10 minute treatment and took her money. When she called to complain, they gave her only $862.40 back. I requested the service report and it shows they treated her house for spiders.. She was completely scammed.

Got charged $247.82 on July 12, 2025. Technician didn’t come the day he was supposed to & no one ever called me. I waited all day. Said they overbooked him so he came out the following day. August 12, 2025, get charged $72.15, tech came out on August 23rd, September 12, 2025 got charged again $72.15 & October 13, 2025 got charged again. I cancelled on October 14 & they still charged me. Tech only came out TWICE!!!!

We’ve spent a lot of money with Terminix hoping to finally get rid of mice getting into our home, but after multiple visits (at least six so far), the problem still isn’t resolved. We have a large roof and tall chimney, but they’ve never gone up there to inspect or seal potential entry points. The outside of our house was only partially sealed, and we continue to see signs of mouse activity.

My experience with Terminix has been very good. People were very professional and very understanding. They fulfilled all the needs that I had and they went a mile extra for that. The service was great and they were very responsive. I'm building a new house and it was something that I have to do. It was a legal binding that I had to get that precautionary termite spray for the foundation. So they came for an inspection. They noticed everything. They told me how it's gonna be done, when it's gonna be done, what will be the time frame and when it'll be done. They really helped me. But their price was a little bit higher than the competitors.

My experience with Terminix was really good. We had tried getting another company to come in but it was gonna take them a week and a half to come and spray our house. The Terminix guy was professional when he came in and he got us set up for the same day of service. It was really great that they were able to do that. The guy texted me a couple of days setting up the appointment. Everything worked out perfectly. He was very professional, walked me through everything that would be done and he inspected our house and found what he needed to find and did a really good job at it. There were a couple of nights where we had got some bites from the pests. It one was the first night, which was to be expected, and then a couple nights after that. But right now, everything's going good. We haven't had any problems with pests right now.

I had friends staying at my home in Naples, with their cat. I was away. Their cat brought fleas into the house, and I had a contract with Terminix, so they sent someone out to inspect. That person told my friends Terminix would use a pet friendly chemical to get rid of the fleas. He also had my guest sign a contract, in my name, which had nothing to do with fleas, duping him into signing up for termite prevention and getting him to make a down payment. A tech came later to spray the house and told them to leave for six hours after which it would be safe to return. They did, but within a day the cat fell sick and died. The vet confirmed the cat was poisoned by the insecticide. Terminix customer service promised to pay the vet bills and reimburse the termite charges, and apologized. They never did. I have not seen a tech from Terminix since, ever regular service, which they provided me for decades. I tried to reach out to the local office with no response.

I have a contract with Terminix. They do the service around the house. I have bait systems because there are palm rats down in Florida here. Then, once a year, they do a termite inspection inside. They've been real good about responding. Only sometimes it's hard to get through and get them on a schedule. But we have Jarrett that does around the house. They come all the time and he's so good, knowledgeable and pleasant and seems thorough.

My husband gets the emails and he schedules the service. Usually, I'm not there when the techs spray, and sometimes I'm in and out. Still, the gentlemen spray outside like they're supposed to and they're very nice when I see them. They do a good job and I've noticed that I don't have any bugs in my house. I would recommend Terminix to a friend.

The Terminix techs went out a week ago and they did everything they were supposed to. They came out for termites. First, a guy came out and inspected out the project and then they sent the technician out and he put the the bait cans in, 24 of them in the ground around the house and around the shed. The shed is where we have termites. Fortunately, not in the house.

Terminix is a good company. They bought the company I was with before and I've been with them for more than 25 years. The communication with Terminix is good and if I forget something, they take care of the whole thing. The techs are all doing a great job, cleaning the spider webs. Everything is cleaned. They're doing every single thing well. The last person who came to service did a perfect job. I like it. I like all the times the company sent him. I've recommended a lot of my friends to Terminix and about 15 years ago, my other friend went with them.

Terminix came out and helped me with termites three times. They came out when I had found the termites in a crack in the patio. I've seen so many of them over the years. Terminix told me to call them when the old concrete is removed. They'd come out and spray for me, and they did. The people that I've had were very thorough. I was feeling bad in the sense that this other man came and he was so good and helped me out with the ants. Now, we've got someone new.

I've had a good experience with Terminix. I'm on a program to have service done four times a year. I get what I pay for. I personally had an individual, Robert, come and do our property. He does a great job. Overall, the Terminix contractors are very professional, very friendly, and they're quick to do the work. They ring the doorbell and announce that they're here. They usually do the outside and then they will ask if I have anything on the inside. Occasionally, I will invite them in and they'll spray a spot on the inside if it's something that I have a concern with. I've been very pleased with Terminix. It's really the service people that makes me keep Terminix.

My most recent experience with Terminix was excellent. They performed quite well. It was a specialty treatment because, for some reason, the account got closed. They had to come out to do an inspection before they could resume the activities. They sucked all the insulation out of the attic, and then they inspected all the wiring in the attic to make sure that no rodents had chewed through them, and then they blew in 14 inches more insulation back into the house. They did a good job. Their service is the best thing since sliced bread.

I fist got Terminix in 2010 and the experience has always been positive. The representatives who come to my house are always very professional. The latest one even remembered things from a year before. They've always been pleasant. They do the inspections and squirts chemicals to kill my pests. In the beginning, the service was monthly so they set up a schedule and they would show up. But in the last year or so, I either call them or they call me, and we set up a date.

Hired to eliminate bedbugs in rental property. Took 20 minutes to treat entire unit. Within a week entire unit crawling with bedbugs. Called and spoke with their call center 4 times. No call backs from managers. Call center staff however get 5 stars. I sent photos to employee who did initial walk through, both husband and I called his cell, did not answer our calls. Photos below are 6 days post spray taken by new tenant.

I've been using Terminix for years, they’ve been consistent, and I’ve never had an issue with them. The guys they send out send a text when they're coming, they come out and they're here on time. They’re all good.

I’ve probably been using Terminix for 15 to 20 years. I have the same technician that comes out every time, and he’s really good. The customer service is fine. The company has done well ever since I’ve used them. The only thing is the price seems to get higher and higher, but I guess it’s okay.

I’ve had Terminix for 18 years and I’ve never had a problem with the technicians. They have been excellent. Scheduling is excellent too. They schedule the service and they come out. They let me know when they're coming and that’s fine.

Contracted them for termite inspection and then rented the home for termites. I asked them how safe it was to leave the home for tenting and if there was a possibility for break-ins (I am an immigrant that has no family and a few other immigrant friends so knew nothing about this). They said they had no break ins and that I shouldn’t worry about it. Well needless to say we had a break in because they did not secure the windows. They left them wide open. I call them and they don’t reposed to my calls or emails. I called the homeowners insurance just to hear that I need a receipt of everything stolen and that my insurance premium will go up after this. Terrible, terrible, terrible experience. I have no way of knowing if the termites are gone.

I've had Terminix since 1976. What we did have, and this is why it’s a whole lot better today, was a crawlspace that did not get sprayed for a couple of years. We had damage. The manager in Jackson at the time, his last name was Cole, by my terminology, he was a liar and a cheater. I wouldn’t trust him on a stack of Bibles.

They come out and do their job and I like them. I've had them for around six years. Terminix gets in touch with you when it's time for the service. I have a 90-day plan on one, six months on the other, and for the mosquitoes, it’s monthly. They came and sprayed for roaches, ants, mosquitoes, and checked my termite traps this last time. When pests come up, you just call them and they'll come out in a day or so. They take care of my property.

We’ve had a long-standing relationship with Terminix, and the service has been fine. The technicians they’ve sent out to do the work have all been very professional.

I had a service last month, and the technician was outstanding and great. The price was good. Overall, I’m satisfied with Terminix’s service.

I’ve been with Terminix for two months. I did special calls with them. I asked them to look for carpenter ants and spray them and to remove a mouse infestation in the attic. I have noticed a massive decrease in insects around my house.

I have a quarterly pest control with Terminix and they do their treatment on time. They notify me a day or two in advance before they come out. I just make sure to move things around so they can treat the areas I want them to. In my garage, one of the walls backs up to my kitchen, so I usually clear that area so they can spray along it.

We used Terminix quite a bit in the past. For some reason, we got dropped and never got back together. We then went with somebody else, but we got dissatisfied, so we returned to them last summer. The people there respond when we call. We have a residential home with a backyard, and we had an ant problem that we’ve been treating. Other than that, the technician they send keeps changing, but I don’t have any problem with the cost.

My Terminix technician, Steve D. is amazing! Always the professional and effective, as well as kind, and so courteous. He has such a caring manner and is always willing to go the extra mile if necessary. Thank you so much, Steve!

I feel that I completely wasted my money with Terminix. After a year of being under contract, my issue with mice inside the house has still not been resolved. When I first spoke with their agent, I was told that the problem was “not a big issue” because there were only a few mice. However, a year later, the problem continues. Despite them deducting payments from my account every month, they only come out when I request a visit — not on a regular schedule as I expected. The traps and bait they provided did not work, and there has been no lasting improvement. Overall, I’m very disappointed with the service and would not recommend Terminix to anyone looking for reliable pest control.

I have a lot of trees around my house and I need to make sure they are bug and spider-free. Once I settled with Terminix, I've been comfortable. They've been my service company for years for pest control. They handle the scheduling and I don't even have to worry about what days they're going to be here. I get a text message from them saying that they will be there the next day, and then we just go forward. They handle everything and they do it perfectly. With Terminix, once you have signed up with them to provide a service, you can be assured that the services will be delivered in a timely and professional manner. I've never had a bad experience with them.

Customer service from Terminix is great. We've had them for 20 years and the technicians have been very good.

I’ve used Terminix before. I had my house treated 40 years ago when I bought it. The inspection only takes them 15 or 20 minutes, and Terminix keeps going up on the price. Over the years, it went from a little bit of money to a lot. Other than that, I don't have any problem with them. I recommended it to my daughter when she needed it.

My recent experience with Terminix was good. Usually, it’s the same technician. But I think they alternate between two or three of them. They come out monthly. And they’ve been able to keep any pests away.

I’m on a regular schedule with Terminix. I’ve got a guy who sprays my house, and he was good. And they also took care of my termites. The guy who does the termite inspection was also nice. But I had a problem with Terminix when they were doing my yard years back. The guy spilled a bunch of fertilizer or something and killed my grass in that area. That was 15 years ago, and I changed services at that time. But I’m happy with the termite stuff.

Initially great service, then fizzled to a ZERO due to failure to communicate and below-minimum follow-up service provision. The ‘pest control’ visit times were logged by the service providers (when they did show up) at 4” and 7” respectively, consistent with the incompletions.

Very poor service, the ** taking the calls never updated my phone or email. After telling no charges on my credit card until after the service, within seconds, it came into my bank. She did get the correct info on my credit card. The date was Friday. I woke up at 4 am. I was told they would be here at 8 am. At 8:45 no show. I called. I was told Monday at 9 to 11 am. If this is how they run this business, I am very concerned about their work. Call someone else.

Terminix works. They came in August, treated our property for bees, and they were able to take care of it in a timely manner. We haven’t had any bees since then.

Terminix tented my house in Florida for termites. The experience was just as it was supposed to be. They told us pack up and how long we needed to be gone and everything was right on schedule. The tenting started at 9:00 in the morning and then we were able to get back in three days at 9:00.

We like the price, what we get for that, and that they come out when I need them. We've been using them for 25 years. The technicians are always polite and respectful of the property. We have dogs, so we have to move them when the technicians are here, and they let us know in advance that they're coming so that we can do that.

Poor in every area, even fraudulent.

They never showed up but they did charge my card for two months. They told me that they would come every two weeks. No one ever showed up. I would text them and they wouldn’t answer. Really bad service.

Their effectiveness is great. Their scheduling is horrible. They don't show up half the time. The other half of the time, they show up unannounced. But when they do show up, their treatment takes care of the problem.

Honestly, I was expecting to have a better experience with trying to get an inspection and service set up with Terminix. Prior to my own experience I haven’t heard anything good or bad regarding this company. I’ve scheduled an inspection on three different occasions. My first one was canceled in an email was sent to me stating the timeslot I selected to have a home inspected was not available and that I will be contacted to reschedule in which no one ever contacted me to reschedule. I went on the website the following day to schedule another appointment and received a text message stating that someone would be at my house to do my inspection between the hours of one and three no one ever showed up so I called the one 800 number to see where the inspector was and was told he was 30 minutes out and the inspector still never showed up.

We’ve had Terminix for four years and the service has been very good. The technicians that they’ve sent out have done well on a difficult problem with mice. Especially when they have Brian come out ‘cause he knows the ongoing battle we’ve been fighting not just in the house, but in the crawlspace, trying to get it sealed up so the mice can’t get in there. The hardest thing is scheduling a technician to come out. But now I’ve got the number of the actual technician that comes out, so that helps a little bit. The times I've had them do other services was awfully expensive, but the price of the mouse exclusion is great.

I’ve had Terminix for three months and they’ve done treatments on the outside and inside of the house. I would recommend them.

Terminix customer service is the worst. Other than regular scheduled maintenance, the technician whom we love, every single time I call for an unscheduled service no one shows up. To boot, every year they say a free inspection comes with my contract. That person has never shown up either. When I called to complain, the woman hung up on me. So done.

Adam from Toronto area wildlife control arrived. Professional, knowledgeable. Foamed a wasp nest and secured a wasp capture bag... We have a monthly contract for pest control and maintenance and they respond quickly.

Roof Destroyed by Terminix – Gross Negligence.

On 09/10/25 Terminix came to my house to treat wasp. My receipt indicated that they will be back on 9/22/2025. Today is 09/24/25 and they still haven't returned and there is more wasp then when they cane out. After calling and was told that they will be out on 9/25/25 and didn't receive and message about my upcoming appointment I call only to be told my appointment is scheduled for 9/25/25 between 5pm and 7pm and they don't provide service that late. Now I should wait for a call which could take 24 to 48 hours and they don't work on weekends. I then ask for a refund so I could call another company and was told no because they provide the service. My reply was there is more wasp in my doorway than before you came out so what am I paying for.

They forgot to cancel my commercial service in Clermont Florida and then spammed me and sent a million letters and calls demanding money. I talked to the rep numerous times and I said, "Please let me know how much I owe and I will pay it." They never got back to me but continued to go after me with collections. Run like hell! They are not an honest company.

Useless service. Didn't control mice even after 13 months, and 3 treatments. Wasted $1,500 with this incompetent company. Every time they come, apologize for something not done last time, pretend doing some small things like traps, promise that it will take care of the issue, but nothing works at all. I am now repenting doing 3 year contract. I asked for refund within 3 months at least for the future, but they won't even bother to respond. Total fraud company.

Alberto ** was very helpful with his knowledge of Bedbug infestation. His technicians will be here to set up the black lights underneath my bed to detect if there are any bugs. I appreciate his professionalism. Thank you.

Terminix seems to be a scam. During the onboarding process I was sweet talked into believing that the techs would lake good care of my property. In reality, these technicians show up to house, don’t ring the doorbell or announce themselves, and when my wife asked him a question, he was rude to my wife. Consistently, they are not performing the services that we have been paying for. When I signed up, I was told that as part of the inspection, any spiderwebs would be cleaned up, paper wasp nests would be knocked down and any ant hills removed. None of this inspection cleanup has been done and the technicians are only on my property for less than 10 minutes once per quarter for which I’m paying over $50 per month. That’s $150 for 10 minutes of walking around our house and spraying the edge which I can see on the Ring camera playbacks.

I began service with Terminix July 21, 2025 to get rid of a small red beetle. It was first identified as a drugstore beetle, then a carpet beetle and the last name was a cigarette beetle. Now it is the middle of September and the beetles are still an issue. To make sure that I did not have any pest or rodents not invading my home I also invested in the exclusion/rodent, insulation install along with the initial pest control packet. On September 9th a senior contractor came to inspect another possible issue that was identified as possible carpenter ants on the window sill of my guest bedroom. I was quite disappointed when I was quoted another $1600 after already spending almost $10,000 since July. There is also a monthly service charge of $44.61. Paying more money is not the solution. What happens now?

DO NOT DO BUSINESS WITH THIS COMPANY! They WILL steal your money, give you the runaround, and nothing will be done. They are nothing short of common thieves and should be arrested at the bare minimum.

Terminix Michigan branch 2077 are not reliable or truthful. Took multiple weeks to actually talk to a manager about what is included in $2800 exclusion corrective and PestfreeRTX services. 1 tech sealed up spots on our house and set out 3 mouse traps. As a senior citizen I feel like I was scammed. READ the fine print. Better yet DO NOT use TERMINIX.

The first inspection went good, the technician called came and sprayed both inside and out. No problem, until I received two separate charges. When I called customer service, they said I’m signed up for two services, the regular insect and rodent and then termite spray. I told them the lady explained it as a package deal, and I would be charged $64 a month. And if I stayed for 12 months the price would drop. Then they told me that I’m in a contract and couldn’t do anything to help.

Terminix did the mosquito pest control on the most recent service. Their techs came in and sprayed the yard, and there was a big difference after they came. We've been with Terminix for about five years now. They do the service monthly, and we did have their pest control services, and we just had the termite and the mosquito control added on to it recently.

Before we got Terminix, we had a very good pest control company and it went out of business. However, there's no difference now with Terminix. They came in, and the tech has been doing the job for a long time. He's efficient and arrives when he says he's going to, and the service works fine.

I'm not too satisfied with Terminix because I was expecting to have another spray for mosquitoes yesterday. I haven't heard from anybody yet, and today is Friday. They seem to be lacking in keeping the schedule. At one time, they said they were gonna come up on a certain date, which they didn't. I had to call them back. I've called on a number of occasions to get them to move a bit on their schedule, but they're still not adhering to it. Evidently, they're short on help. In any event, overall, I'm satisfied with this service up until the past five months. They seem to be dropping the ball. They gave me a credit last month, but I had to ask them for it.

Terminix is terrific. I've had them for about 30 years and I've recommended them to a bunch of my students. I teach home improvement classes. They're the best. I have them for the base stations. Also, I have them quarterly for the insects.

I do not like it that I do not get a bill. I have two pieces of property, one in West Virginia and one in Kentucky. I get something that tells me if I don't pay it, I'm gonna in trouble. But I never get a bill. I called the last time on the West Virginia when I do get one. But on this Kentucky one, I never get a bill except when they call to threaten me. Then I had to hunt to find out how much I owe.

My feelings about Terminix are very positive because they start letting me know at least four days ahead of time that they will be at my place, then on their way to my place, they text and let me know they're on the way. When they finish, they also send me a text and say the job has been done. I've been with Terminix about three years and I'd rate them the top in everything.

The service is a good price and the technician was professional, thorough and polite. Before he came, Terminix sent me a text to let me know when they would be here and what time.

I've always had great service at Terminix. The gentleman is always very polite, on time, does his service, and then I'll see him in the next visit. They're aslo really good about not pushing, that's why I like Terminix.

The service of Terminix has been good.

Our house is 11 years old and Terminix has taken care of us since then. I had Terminix at our previous address in Smyrna as well. I have the service because I wanna prevent bugs from coming in the house. We don't have ants in the house now. So, they must be doing the job. They ask about coming in if we have any problems, but we don't have any inside issues.

Terminix is good. We used to use them for pest control in general, the quarterly visits, and we don't anymore. However, I had them come by to do our annual termite inspection, and they inspected the attic and the entire house inside and out for termite infestation. When the tech was here, he told us what he was gonna put in the report, then he sent the report by email within minutes of leaving.

Terminix has been very good. When I've had an issue, they come quite promptly. They're going to be doing a service this afternoon.

I'm glad with Terminix's service. At the beginning, I thought, “Oh, this is a waste,” but now everything is perfect. It’s clean.

Yesterday, a guy from Terminix came and did the service where he sprays around the house. His name is Chris and he is a very nice guy who does a great job. I discussed some things with him, and he was very helpful. He gave me some good advice. Everything was good. However, I have a little complaint about Terminix's scheduling and phone service. It was terrible and I had a very hard time. The woman behind me had a rodent problem and when I called Terminix, they said they were gonna send a guy out. The next day, a guy called me up and said, “If you don't see anything, no need me coming out.”

Ken has been my guy that comes every quarter and the service from him, what he does and his reports, is awesome. I'm thrilled exactly with that service. Terminix's price went up and I had this competition out there, but I'm staying with Terminix. Everything is good there. Ken takes care of everything and reloads the traps. We don't have the problems that we used to have with the rats. So, this is good stuff, and I spread the word to my neighbors. My neighbor has Terminix, too.

I’ve been a loyal customer of Terminix for over 15 years, paying for pest control services in advance, but over the last few years, their service has been absolutely terrible. Despite being paid, they haven’t come to my home to provide the promised services, leaving me with ongoing pest problems like ants and roaches. When I try to reach out for help, I’m often left on hold for over 30 minutes with no resolution. It’s infuriating that I can spend all that time on the phone, and yet, nothing gets done. It’s clear that they’re more interested in pushing sales than actually addressing the service issues I’ve already paid for. After years of being a customer, I’m beyond frustrated. I will absolutely be looking for a more reliable, local company that cares about delivering quality service. I can no longer trust Terminix, and I would strongly recommend that others avoid them if they want dependable pest control.

This company will lie to you and bill you for hidden charges then keep your money when you cancel the account after telling you several times you will be refunded. Save yourself the headaches, time, and money and deal with a more reputable company.

I was preparing lunch for work last Friday morning (September 5, 2025). A mouse bounced across my kitchen floor. I'm a girly girl, so I was quite petrified. That night, I scheduled with Terminix, online, to inspect my home the next day, Saturday, between 10:00 a.m. and noon. I promptly got an email confirmation that I was set for Saturday, between 10:00 a.m. and noon.

I do not recommend Terminix. Their services were ineffective—I continued to have pest (insect) issues, especially with mosquitoes, and saw no significant improvement compared to the year before when I had no service at all. Despite reaching out multiple times, they never provided a real resolution. When I tried to cancel, they made the process extremely difficult, promising to escalate but never following through. They eventually told me my account was canceled, yet they kept sending people to my house and kept charging me. Even after calling again to cancel, they still showed up and charged me over for services I did not want.

Terminix resolved and took care of my problem with no problems! Very good customer service!

I hired Terminix to perform crawl space work at my property, including vent replacements and laying a vapor barrier. Unfortunately, the experience has been deeply disappointing and frustrating from start to finish. First, the technicians failed to replace several vents simply because they were located behind bushes. This was never communicated to me in advance as a potential issue, nor did they make any reasonable effort to complete the work thoroughly. Additionally, the vapor barrier installation was sloppy and incomplete, with several areas left uncovered or poorly laid out.

Terrible customer service and severe lack of communication. We had termites bait service and crawl space encapsulation service that they supposed to do. We were scheduled for the termites first on a Wednesday then they didn't show up. No text, no call. No email as to why. Then we received a text Thursday. They are coming Friday between 5-7 pm, comes Friday they texted at 7 pm that they're on their way. So they came 7:30 pm to do the termites bait system. We are scheduled next week Monday for encapsulation. Comes Monday they didn't show up. No text, no call or email as to why so I called them. A rep answered 'cause we can't get someone in Roanoke VA location. They said it was rescheduled for July 3rd 2025, without even telling us they will rescheduled it.

Terminix has horrible customer service. All of the managers that were involved with my home services did not return calls or text messages. Appts cancelled and would not reschedule. I have had to call multiple times and did not get anywhere. They did not complete a service and obviously did not want me as a customer since they refused to reschedule to finish. The professionalism is horrific at this company, use Orkin, they are reliable and helpful.

I fired Terminix today. The manager for the Crestview area is very unprofessional & totally unaccountable. They always have excuses for screw ups. This business model makes it impossible to speak to anyone directly locally. You go thru people working the phones from home who have no pest knowledge. The standard answer is, "someone will get back to you in 23-48 hours." Well, sometimes they do & sometimes they don't. After making 3 separate appointments for the same thing I found out no one had bothered to schedule the 3rd appointment. They then attempted to say, oh yes we have someone coming. Someone did finally come, but not because anyone had a clue an appt existed. I also discovered they charge more than local companies. It was strike 3 with Terminix today. I have hired a local company who actually answers their phone when you have a question, etc. I strongly & emphatically would NEVER RECOMMEND TERMINIX.

I called Terminix last week Thur 8/21, the guy took my payment info. and said someone would call me Fri 8/22 to schedule my appt. I called Fri, waited 40, called today, was transferred, 30 mins on hold, nothing. Cust service stinks

While Terminix as a corporate entity might have many competent branches, I must say that the one in Ronkonkoma on Long Island does not fit that criteria. Without belaboring the no-show for appointments, the unwillingness to adjust costs when it is discovered that the job isn’t as extensive as at first thought, my biggest issue is the total lack of communication. Andrew **, the manager, was made aware of my concerns by customer service, but refused to reach out to me for further discussion.

My wife signed a contract that we needed to change. When the 2nd contract was signed, we paid cash, and our job did not get rescheduled because we paid cash. Ultimately it got co pleated, but I have left several messages for the branch manager that do not get returned. I would not recommend them to anyone. I was also told I should get a termite service because we had termites and another company verified we have no termites.

We have been with Terminix for a number of years. Initially the service was great, we had a reliable, knowledgeable technician who quickly responded to any pest issues. Things started to go sideways after our technician was reassigned to a new area. All of a sudden, the ability to get a technician to our house became more and more difficult. To top it all off, the service became so bad that we decided to cancel and Terminix refused to provide us with a refund for the year in advance we had already paid for.

DO NOT HIRE TERMINIX FOR WILDLIFE! Sharing my experience in hopes to save someone else from the horrible experience I had. I hired Terminix to remove a raccoon from my attic. They installed a one-way door and assured me the raccoon would leave on its own and not be able to re-enter the property which I thought was a very humane way to handle the situation. Unfortunately, the raccoon went in and out of the door for weeks without my knowledge. Terminix never followed up and the raccoon ate through my HVAC lines and urinated and left feces so I had to have all the insulation removed, the attic sanitized, the HVAC lines replaced.

I was a long time customer of Terminix in PA. I had my acct transferred to VA when we moved here. Big mistake! There is no customer service, they are not easy to contact and they do not communicate. I specifically had allergies to bee and spider bites. After discovering a major bee problem on my home, I called. It was Friday and a manager would call me. No call and when I called in to cancel my account after not hearing anything for 72 hours. I found out an appt was scheduled that I was not told about. If you need a specific concern or allergy communication STAY AWAY FROM TERMINIX that covers Northern Va.😡

Terminix is very unprofessional. BAD customer service with no communication, and zero accountability for spraying in a non customer yard! La Vista, NE shame on you and shame on your tech for not answering our simple question on what you were spraying on our grass and garden. If you value reliability, professionalism and A+ customer service, I recommend looking elsewhere.

I initially called because I needed one visit only. I was told the price and I agreed. They told me this price would include service for 2 months. The technician came out twice. They tried to offer me a yearly contract, but I declined since my association already provides a monthly service. After the second visit, I was billed again. I called many times to dispute the charge and always got the run-around. I was told this would be reviewed and I would receive a call back. NEVER HAPPENED! They should be ashamed and I would call this type of practice fraudulent.

I would never hire Terminix again. I was lied to by the sales person but was told it's ok because it's in the contract. Then told on page 15 was the other explanation I asked about. How many pages do you need, and knowing not everyone is going to read it but take the word of the person who came out. My service was for rodents. Told me to get the house wrapped, excursion I guess is what they call it, well I was told I would be pest free from now on! $4000. Now since they did it and didn't come check the traps more were under there or got under the house and ate holes in my ducts! They refuse to even help me with repairs even though they know that I didn't have holes when they originally went under. Now I have so much moisture in my house it's pathetic! And I have to come up with another $1200 to get that fixed! Never trust these people!