
Terminix Reviews
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About Terminix
Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.
Visit www.terminix.com- Skilled technicians
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Terminix Reviews
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Reviewed Oct. 4, 2017
I wasn't home when Terminix came out today but the previous time they came out, we had a great experience. Their technicians were very knowledgeable and nice. I do the scheduling online and their reps make sure that they call me the day before and they send a text that says they're on their way. I called Terminix once to get something explained further to me and their rep was great. Terminix took care of the initial pest problem at home but there were some more different kinds of bugs coming out. I scheduled the service and it was included in the price I was paying so I was very pleased.
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Reviewed Oct. 4, 2017
Terminix comes out to do their usual scheduled service and do whatever they do to the house. They send me an email saying that a guy would be coming out on that day. We had our second appointment, and the technician they sent came within the window they provided, and was very polite. He rang the doorbell and told me he was going to be doing the service, and if there was anything I needed otherwise. He then went ahead and did the service. We’ve had a problem with ants before, but he found where the ants’ original nest was, and he took care of that. He’s done a great job. When he was done, he rang the doorbell and let me know he was leaving.
Thank you for allowing us to keep your home pest free.
Reviewed Oct. 4, 2017
I have Terminix for a long time, and the service has always been great. When I was having problems with ants, they came back out and perform service. My appointments with them were sometimes not made when I use a computerized system. And I wind up having to call and speak to a person. They have good customer service when I call. When I get my email, I just call them and make my appointment because sometimes the communication is not good and they came when I wasn't home. I live in a gated community so they can't get in. Other than that, I had an excellent service with my recent experience with them.
Thanks for sharing this great experience. Have a great day!
Reviewed Oct. 4, 2017
The technician from Terminix was very helpful and pleasant. Our most recent service was good, and I haven't had any pest activity since then. Terminix has been wonderful to me, my family and my home.
Thank you for allowing us to keep your home pest free.
Reviewed Oct. 4, 2017
I’ve been using Terminix for around two years now and I am very pleased with the service I get. The last time they went to our house hasn’t been more than three weeks. I’m on a yearly contract and they just tell me when they’re coming and they show up. Also, they’re always very friendly. The technician who comes to our house is always very pleasant, kind, and accommodating. I’m in Mississippi and that’s what happens here. The pests are on their way to getting their heels kicked up if they are in the house and if I see them, I generally see them with their heels turned up. I’m extremely pleased with Terminix.
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Reviewed Oct. 4, 2017
Terminix came by to spray the roaches last month. The technician came out like he said and was nice. I watched him and he did what he was supposed to do. But after that, it seemed that more roaches had come out here in the kitchen and living room, so I told Terminix to come out and spray again. The tech said he was going to give us a call to make a schedule for next month. So, I'm just waiting for his call to see what day he would come out and spray again.
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Reviewed Oct. 3, 2017
This was my first time of calling Terminix. I am beginning to see that was a huge mistake! I have been scheduled for inspection twice now! No one has showed up! The first day Tammy was to come which I was told it would be Mark. That really didn't matter. Tammy called and left a voicemail which I did not see until later. Her message was she had finished early and wanted to see about coming at 3:30. My scheduled appointment was between 5 to 7. I called her back at 4:04. Had to leave message. I told her she could come early and to give me a call. She never called, never showed. Called again at 5:12. Left another message and again at 7:02. Never heard back. Guess she wanted to get home early (imagine that)! I called the coming they apologized and rescheduled the next day between 3 to 5 with a different worker. Well guess what? No call NO SHOW!!! ONCE AGAIN, I called the company let them know exactly how I felt.
I have a husband with disabilities and has been sleeping in a recliner in the living room for the last several days! They tell me they were going to put me on hold and try to dispatch the worker to see what the problem was. I held so long that I hung up! He never called back either!!! I have not even had service yet, and I am VERY VERY DISAPPOINTED AND ANGRY. SO NEEDLESS TO SAY, THEY WOULD NEVER BE RECOMMENDED BY ME!!! And I will surely let as many people as I know NOT to ever call TERMINIX if you need an issue taken care of!!!
Reviewed Oct. 3, 2017
We’ve had Terminix for a while now and they come every so often for regular maintenance. We’re on automatic schedule and we get a call and see if a certain date is okay. They show up and our interaction with the technician is something routine. We say hello and I tell them if I have any issues. However, we’ve had one issue since we’ve had them. They were supposed to send somebody out when the weather was terrible but I don’t think they came and if they did, they shouldn’t have. They made a mistake. We called them on it and we straightened that out. I told them if it happened again I was going to cancel. I've been keeping an eye on them and it hasn’t happened again. They've shown up when they’re supposed to and don’t show up when they’re not supposed to, so we’re still good. The pest activity is now non-existent and we’re happy with Terminix.
Thank you for taking the time to share your positive experience.
Reviewed Oct. 3, 2017
Terminix recently came out here and did an inspection. It's simple to schedule a service. They call and schedule an appointment and then it's done. Overall, we're happy with them.
Thank you for taking the time to share your positive experience. We aim to provide the Perfect service for each customer!
Reviewed Oct. 3, 2017
I love Terminix. Their technician came and sprayed in and around the house and he also got up the crawl space. I followed him around the house and he did a really good job. He accidentally broke a statue, but it's okay. I've only had it done once, but I started seeing bugs again. Since the service, I just see baby roaches and not a whole bunch at a time. They came back for free and did an extra treatment and I really appreciated that. I have a lot of interactions with their rep because I have a lot of questions about everything. I'd like to know what they're doing and how the treatment is going to work. They also explained to me some of the situations that the younger guy didn't know what to tell me or what he was doing, but that was my fault because I didn't ask enough questions.
Thank you for taking the time to share your positive experience.
Reviewed Oct. 3, 2017
I live in a motorhome in the woods. I got Terminix for fleas, mosquitoes and all kinds of bugs. Their rep contacted me with an offer and then I made an appointment for the technician to come out. However, the technician who came in here just sprayed the whole house with a can of spray for the fleas from his truck and I didn't get the service for the bugs and mosquitoes. I had to take my bed covers off and he was in and out of here. I still have the big wood bugs on the pantry coming in and the fleas and mosquitoes. Then it rained later that afternoon and it rained on the next day, and the spray was all washed away. I don’t mind paying what he has done but I’m not paying $129. The $129 was not worth a can of Raid that I could've gotten from the dollar store. I called and emailed them about it and couldn't get anybody to respond. They were unprofessional and I’m very dissatisfied.
Reviewed Oct. 3, 2017
Our basement that was full of boxes got flooded so we had a problem with bugs. Also, we had some neighbors that had bad bug problems. They took care of their place and the bugs got over here and they were coming up into the house. I'm an asthmatic and roaches make asthma very bad. So, I did my research and Consumer Reports listed Terminix as number one. Scheduling with them, whatever day and time, was very easy. With all the rain and the flooding that we're having, they have to come every two weeks to get the pest activity under control. When they started the service, it brought out a lot more of the bugs. It forced them out but it has gotten better. The pest activity was cut down to about 80% and I'm seeing baby bugs more often than adults.
The Terminix guy was extremely polite, neat and a perfect gentleman. He asked me questions about where I've seen things and what types I've seen. I highly recommend him. He was the type of service person you would want to let into your house. I would also recommend Terminix to anybody. I'm very happy with them.
Thank you for taking the time to share your Terminix experience with others. Have a great day!
Reviewed Oct. 3, 2017
We used to have one guy from Terminix to do our service every month but there isn't a routine guy like there used to be. I told them that I don't like that I never know what person is coming to my house and then opening the door and not knowing who's there. Then, I had to call Terminix for a special service after they did the last regular service in July. We started noticing we had bats when there was bat poop all over the front porch. An inspector guy came and looked and said that he had to send a particular person out to take care of it.
Terminix is reliable but slow. We had to wait for about a week for the specialist to come. When the specialist came, he put some stuff down and some cone-shaped thing in our eaves so the bats could crawl out of the attic if they were up there, but they couldn't crawl back in. We didn't seem to have them in the attic anyway so that was okay. But they didn't go away at that point. I then had to call back and he had to come back again on a late Saturday afternoon. I was impressed. Because it's illegal in Nebraska to trap the bats, he put some mothball-type stuff down and the bats didn't like the scent so that took care of it. Instantly we had no bats anymore. It took a few times to get it accomplished, but they finally got it done, and that's good. We've been bat-free for about three weeks now.
Thank you for allowing us to keep your home pest free.
Reviewed Oct. 3, 2017
Scheduling for Terminix's service was good and we scheduled the second visit over the phone. I had mild ant problems in the house and they sprayed inside and outside. Now, I have no ant problems anymore. Terminix did an excellent job and I’m satisfied with their service.
Thank you for taking the time to share your positive experience.
Reviewed Oct. 3, 2017
We have Terminix come over for maintenance every quarter. We've been with them for three years now and they have been very dependable. Scheduling is done online and is fine. Their technicians are often very polite and the one who came out recently was on time.
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Reviewed Oct. 2, 2017
I've been a Terminix customer for a while now. I like to be there when the representative sprays my home so that I can show them my areas of concern and make sure that they are sprayed. My last visit was scheduled sometime in the July/August time frame and the representative cancelled due to weather (then cancelled again claiming that they couldn't get into the development). The rep came back in August and no one was available to answer the door.
When I called to reschedule the interior service with the rep, I was told that since it was time for my October service (I get service every 3 months) that they would come back and just charge me for August and October (so they were basically double charging me for one service that they never completed). I told the telephone rep that I didn't think it was right but she continued to defend why it was ok to double charge me. I was so frustrated that I told them to just cancel my service. This is an awful experience that I don't wish on anyone else. When I called Terminix, I really believed that they would do the right thing. Apparently, they don't mind ripping off even their most loyal customers.
Reviewed Oct. 2, 2017
I called Terminix last time for the ants and then they followed up about the other bugs. Their reps were very friendly and professional. The techs were also professional, came on time, did their job and knew what they were doing. The bugs had gone down but it's not completely eliminated. I'm getting more bugs and spiders this year but it was good last year. Still, I'd recommend Terminix.
Thank you for taking the time to share your positive experience.
Reviewed Oct. 2, 2017
On our most recent service, Terminix was late, but my mom said they did a thorough job. The guy who came out was fine. Once we open up the door, the friggin' cockroaches were there. The guy did his job but I still got bugs. And last night, I killed four on my countertop. The juice that they used didn't get the job done.
We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.
Reviewed Oct. 2, 2017
My sister recommended Terminix to me and we signed up with them when they were doing the door-to-door summer sales. They've been out quite a few times recently but the first guy that came and sprayed, we didn’t really feel like he did that great of a job. There was a bit that he missed, and I still noticed a lot of insects in the house such as ants in the kitchen. So we called back and their customer service sent a technician out. He came and sprayed the inside of the house. And after that, I called back to find out about the free termite inspection that we got, and another guy came out and got us signed up to have the little traps put in all around our house. Both of them were great and did a great job.
There’s definitely a decrease in pests since then but there have been a couple of weevils still. I think those are just really hard to get rid of, from what I’ve read. But they seem like they’re moving slowly so just squish them and flush them down the toilet or put them in the garbage can. I’ve also had a couple of spiders that were alive but I’m sure they would’ve died from the poison. It was obvious that the technician did an excellent job spraying the baseboards and whatnot. Maybe the outside would need to be done again. But so far, the service is great, everyone’s nice on the phone and in person, and we’re happy with them.
Thank you for taking the time to share your positive experience. We aim to provide the Perfect service for each customer!
Reviewed Oct. 2, 2017
We have some mouse so we scheduled a service with Terminix. The technician who came out was very nice. However, we have chairs in the backyard and they didn't take the spider webs under the chairs. I need them to pick them up.
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Reviewed Oct. 2, 2017
I had the termites control with Terminix. When I saw rats in my yard coming from someone else's yard, I ended up calling them. They quickly came and checked everything, but there was no sign of the rats in my house or around it. They brought in big boxes and put them out in my backyard as there was a possibility that a rat would come through my fence. And if the rats would try to get into my house, that's where they would draw in their box and get caught up in that. I have not seen any after they’ve done that.
But one morning when I was having coffee, I saw the rats coming up. There was a little hole and they can get into a small hole that you think they can't. With that, the guy from Terminix gave me information to close up any hole like around faucets. That was quite a different, unique experience. Terminix did good and they were very polite and encouraged me to call them anytime. I was impressed with them because they hadn't had experience with rats for a long period of time but once they had a customer that have that, they really research what rats do and how they act. I am so thankful that I haven’t seen the rats anymore.
Thank you for taking the time to share your positive experience.
Reviewed Oct. 2, 2017
I have quarterly visits from Terminix. They call me and already have the service scheduled. The tech came recently and did everything I asked him to, and it was an excellent visit. I can also call the tech directly if I have any problem in-between. Everything works well. The only thing is I would like to call and schedule on my own times, but they call and tell me when. And they also leave a message where they've already scheduled it. I can call them, but there's a long number I got to write down and by the time I got to write it down, they're already gone. I don't like it and I would rather get a notification that says, "Please call this number to schedule."
Thank you for taking the time to share your Terminix experience with others. Have a great day!
Reviewed Oct. 2, 2017
I called Terminix and they came out a couple of days later. They took care of our ant problem and the pest activity since the service is under control. Their rep also took care of me and got me in on time. The technician came on time as well and he even explained what was going on.
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Reviewed Oct. 2, 2017
Terminix comes every year. They call us up in advance to let us make preparations to be here. If we can't, they give us an opportunity to change and make a new appointment. So far, they have caught a lot of rodents that we have tried to get rid of. They've also given us pointers on how to keep our home even safer. I have not met a Terminix person who comes in and works for us that I have not liked. They have very personable and very friendly people and I like the service. Keep up the good work.
Thank you for taking the time to share your positive experience.
Reviewed Oct. 2, 2017
Terminix reached out to us and tried to schedule a service with our rental property. Since I'm 350 miles away, they had to work with our tenant, which they do a very good job with since it's a third party. I do everything online with Terminix which makes it easy for me. I've been doing business with them for 15 years and I have not had a problem. Most recent service is for the annual termite bond inspection and when I lived in the house I'm currently renting out, I had the pest also which they serviced cordially and I never had a problem with it either. I'm very happy with the professional and efficient service they provide.
Thanks for sharing this great experience. Have a great day!
Reviewed Oct. 1, 2017
Terminix did the outside of our house. My husband was with the technician when the service was done, and he was very satisfied. And we haven't had any pest activity since the service.
Thank you for allowing us to keep your home pest free.
Reviewed Oct. 1, 2017
The Terminix tech came out once about two months ago and couldn’t spray real good because my husband has cancer and I got COPD. He sprayed a little bit and put some Roach Motels out but the roaches are getting all over the place. It’s not as bad as it was but we’ve been seeing about 10 to 13 roaches. My husband wants it sprayed real good this time. I won’t get Terminix anymore after they are done. I’ve had some other companies come in another place, and it didn’t take them too long to get rid of the roaches.
I’m sorry your experience wasn't what you hoped for. We do appreciate the feedback, and we'll pass it on. Thanks for taking the time to share it.
Reviewed Oct. 1, 2017
I still had ants so I had a follow up with Terminix and it’s fine now. My girlfriend's mom waited for the technician but she didn't like that he was 45 minutes late. The phone representative was fine but Terminix could do better with time.
Thank you for taking the time to share your positive experience.
Reviewed Oct. 1, 2017
We were trying to do general pest control. We live close to a lot of woods and we wanted to ensure that all of Mother Nature’s creatures didn’t decide to camp out at our place. Terminix was the incumbent service provider with the homeowner that we’d bought the house from five years ago so we retained the service. Scheduling a service with them was easy and it was a quick call. They had the account already in their system so the rep just changed the owner of the account from the prior property owner to the new one.
The technician has been out to do the service for about the last year and a half and now, we do our service quarterly so he's familiar with the house and what we liked to have done. He did a good job. He's also friendly, cooperative and he likes the dogs. We have an occasional spider or bug here but the pest activity has been under control since the service. We've been approached by a couple of different vendors to switch but we told them we're happy with where we're at with Terminix.
Thank you for taking the time to share your positive experience.
Reviewed Oct. 1, 2017
Terminix was here a couple of months ago and the technician that came was very nice and seemed to be very thorough and helpful. He was one of the best ones I’ve had. That was my most recent experience with them and it was good. But the problem was somewhere in another state set the appointment up. The technician called and wanted to know if it was okay if he could kind of tweak it a little bit. I said, “Sure. It’d be fine.” I was home. And he said they aren’t familiar with the territory and they scheduled him to do one at Greenwood and then, I live in Central City. They sent him over here and then, the next one was back at Greenwood. He wanted to know if he could just flip-flop a little bit, and as he was going to Greenwood, stop and get me. And I said, “Sure. That’d be fine.” It saved him some driving and backtracking.
I haven't seen much of pest activity since Terminix came to service my home. They are a reputable company. I’ve done business with them since ’93. The only complaint I have is that the prices are just getting exorbitant. It's better this time though, they had come down a little bit. But if they hadn’t, I was seriously thinking about dropping it because it’s just unaffordable. I still paid about around $200, $199 or something like that. The last time I got one, it was almost something. But they talked to Andy and he gave me a break.
Thank you for allowing us to keep your home pest free.
Reviewed Oct. 1, 2017
Terminix's service came out to my neighborhood and they offered everyone a rate. I signed up for it and a guy came out a week later. He was friendly and thorough inside and the outside house. I saw an immediate change right after the service. The pest activity has gone down greatly and I'm happy with their service so far. There's still a lot of work that I need to do around my yard to make it a little bit better, but it's gotten a lot better. My experience with Terminix was very good and positive. They made my house more livable. Also, their reps were knowledgeable when I spoke to them when my bank card number was incorrect online and they weren't able to withdraw the fee.
Thank you for taking the time to share your positive experience.
Reviewed Oct. 1, 2017
Terminix usually takes care of any problems that I have quick. If I call them to schedule a service, they’d usually text me to let me know they’re coming and then they’ll come and do an extra service with extra pests. They’re also good about getting somebody out as quick as they can. The only problem I had was the broken lids off of the termite bait traps in one of my major walkways after they Terminix did my termite bait inspections and so the poison in the hole can be seen. I called last week and left a message to three people about it and somebody was supposed to get in touch. They were going to try to come out and get it, yet nobody's called me back. I finally pulled the bait out of the trap and threw the bait in the garbage because I have two four-year-old grandchildren, and I’m afraid they were going to get and pull it out of there.
Everybody from Terminix has been really good and helpful though. I get a different mosquito guy, termite guy, and pest control guy every time, but they have a good disposition when they come out. In our most recent service with them, the guy who came out to do our pest control did the inside of the house a good job. I hadn’t seen any bugs since then.
Thank you for taking the time to share your positive experience.
Reviewed Oct. 1, 2017
When Terminix bought out the previous company we were with, there was an issue of transition and there were some outstanding bills that shouldn't have had come to us. We had to stay on the phone to get that taken care of. We have Terminix coming out for a quarterly spray and we've also called them out a couple of times when we've seen some roaches and stuff like that around the house. I usually call and set up the schedule for service. The last time their tech came, they told us that they were going to do stuff outside of the house. I asked them if they needed to access the inside of the house because we won't be home and they told me it wasn't needed that time. We had a few issues with pest activity but whenever we had anything, somebody came out really quickly and took care of it.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 30, 2017
We have a monthly spray with Terminix. I have a gentleman who automatically comes out and he’s usually on time and professional. If I run into something, I'll mention that to him and then he will take care of it that time. I don't notice any issues with it at all, other than the dead bugs when he's done, but that's just for the job he did. I would recommend Terminix. They do a really good job.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 30, 2017
Generally, my recent experience with Terminix was okay. The last time they came out, a different technician, a guy that I’ve never seen before, went about his thing. He put out snap traps but he didn’t put any bait in them, so I had to put peanut butter as bait in the traps after he had left, but I haven’t checked the traps since then. I didn’t quite understand why he would set traps and not put any bait in them. Maybe he forgot. But other than that, the service was fine. The guy may have gone around the house to spray, as the Terminix technicians usually do. But the next time a technician comes, if it’s the same fellow, I’ll make sure that he puts bait in the traps.
Terminix comes out here four times a year, every three months. They call me to schedule our service and I don’t have to call them. I’ve had Terminix a long time and over the years, I’ve called them once or twice because I had an additional issue. One time, we had some mealy moths and another time, the problem was bees. In both occasions, they came and took care of the problem. The service seems to be working and I haven’t had any issues or problems. As far as pests go, I would describe the situation here as normal and there's nothing unusual. On the whole, the service of Terminix had been fine and I would recommend them.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 30, 2017
Terminix came a week ago for the quarterly service and my husband was here when the technician came. When the technician was here for the service, I saved a little bug and he thought it was a flea. So, he came back, did a follow-up treatment and I haven’t seen any pest activity since then. However, I had a very strange and annoying scheduling experience with them where they sent me an email every week for two months saying someone was coming but no one ever came. A month into getting weekly emails, I called them to ask why they keep emailing me but no one comes and they didn’t know about it. They just told me to ignore the emails if no one calls me the day before. But then it was hard to know when they're serious about coming when I'm at work from 9:00 to 5:00. After two months, the agent called the night before the service saying that they were coming. So far, we had services between two technicians, and both of them were always nice.
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Reviewed Sept. 30, 2017
I had Orkin and they placed a live bait behind my stove. I got kids, a dog, and a cat and I don’t understand why they did that. I then called Terminix and they did everything they were supposed to do so I’m going to keep them. I have rodents in my house because I stay across three corn fields but ever since I got Terminix about two months ago I haven’t seen one. The day their technician left there was one on the glue trap and it was bleeding because they ate the poison Terminix put down. Someone from Terminix called me after to see if everything was okay and they told me to call whenever within the three months I have to pay again if I have any problems. But I haven’t had a chance to call them because there were no concerns. Everything has been good with them. It’s worth the money and I have recommended them to friends.
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Reviewed Sept. 30, 2017
I got Terminix to spray for fleas and I scheduled their service over the phone. The first guy who came out didn't know what he was doing but the second tech was good and he's been here twice before. He came by two weeks ago and he is due out tomorrow.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 30, 2017
We have Terminix's service annually and the most recent one was great. I had a very nice experience with their technician. He walked me through the process and showed me where he was going to spray. I'm very satisfied with Terminix overall.
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Reviewed Sept. 30, 2017
We had a bad infestation of carpenter ants and Terminix was able to send someone out right away. Their technician was friendly and very professional. He had a notebook that had pictures of the carpenter ants and they were exactly what we had seen in our house. They were able to clear them up with just a couple of treatments. It's just been a fine experience.
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Reviewed Sept. 30, 2017
We've had a rat problem a while back. We had a service from a company that Terminix bought out and essentially, they were same people. Terminix does a quarterly treatment for us. They mostly spray on the outside of the house and the spray that they're using is really effective. We also have a bunch of bait stations outside of the house and I had asked the attendant to take a look at the bait station in our basement.
On the other hand, I had to cancel one of our services because there was a time that they had made way in the past that used to be a good time for us but that time wasn't good for us anymore. I explained that to the pest guy and he said he was going to talk to his supervisor about it. Also, I couldn't really reschedule at the time because I couldn't get access to their online scheduling and for some reason, I was locked out. I called and the person I talked to was pleasant to deal with but couldn't really help me much the first time I brought up the issue. The second time I called, I got the right person, a lot more knowledgeable and able to fix it up in less than five minutes. We've been getting the yearly service for many years. We're already pretty much pest free when we're with the company Terminix bought out and we haven't gotten any more pests since then.
Thanks for sharing this great experience. Have a great day!
Reviewed Sept. 30, 2017
We have bugs and roaches around here. Everybody has them but at certain times, they are the worst. They are taking over and they are now hatching little ones too. I told my husband something is wrong in here. When a roach stood up from the cabinet and looked at me like he's fixing to jump on me, I said it's time to do something with these things. They're nasty and I don’t like them. The debris behind them is nasty as well.
When I called Terminix, I asked them if they could come on with cost and if they could get rid of these things. I told the rep I can't handle the bugs and he said they can fix that. He told me it would be $149 for the first time they come and then it would be $79 for the next three months. I said okay, but I'm on a state income and didn’t have the money right then and there. But, on Saturday, he went ahead and sprayed before he even got paid and took the chance of not being paid. But now, he had my credit card and got paid. And there aren’t too many people who do that and I respected that a lot.
Everything was nice with Terminix. They sprayed and got outside. The tech was as nice as he could be and I couldn’t ask for anybody else. He was young and very good-natured and even though he didn’t know me, he was nice as if he never met a stranger. He did a good job and he's good for the company. And for the next three months, they’re going to come out straight. He told me that they're getting rid of the bugs and roaches and that’s all I want. I would recommend Terminix to everybody.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 29, 2017
So Terminix has been to our house 3 times. They have managed to skip rooms and outdoors every time. Today they were here and were supposed to spray and bait every room and outdoors. They managed to spray and bait one room. Now wants to send a supervisor out because we are too infested to have one person handle the job. (If they would do their job this wouldn't be necessary) I would highly recommend people to think twice before calling them. They do as little as possible so they are able to charge again in 3 months. If I didn't know better well maybe I don't they are intentionally making them worse to make more money.
Reviewed Sept. 29, 2017
You are nothing but a number, a number they control... even though you are paying the bill. Arrogant or unapproachable when important information was needed about scheduled services. I HAD TO wait in the dark until it was convenient for them to contact me. I will never use them again and counsel anyone I know not to even approach them.
Reviewed Sept. 29, 2017
When we had problems with some spiders, scheduling with Terminix was easy and they came out to deal with it. I gave them a call and the representative was very polite. The technician was a nice guy, too. Since the service, the pest activity has practically ended.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 29, 2017
We have an ongoing contract with Terminix. They come out every quarter and spray for bugs. Their rep is a young and nice guy and I talk to him when he comes and asks me how things are going. If I see any bugs around, I tell him and he sees in and goes around the house, sprays and just leaves. I’ve had Terminix for at least five years. They are killing the bugs and they’re doing a good job.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 29, 2017
I was getting bites so I called Terminix even though their service is so expensive. The first time I called them, I spoke with a customer service rep. She kept telling me about the treatment for the fleas, but I never said that our problem was with fleas. What I said was that we have insects inside the house and I don't know what kind they are since I can't see them through my naked eyes, and we were told that there were 28 insects inside the house. I asked her if they can spray inside our house to make sure that I would be happy since I'm getting some bugs biting me.
The problem was after the techs came here for the treatment. The first time they came in, nobody told my husband that we should not pest bomb the house. I went to my son’s place and stayed there overnight. Then I came back home after two days of spraying, but I still had those bites. So, I called Terminix and asked them what was going on. They said that they'll get here, spray, and do a treatment for free, and that was what I expected them to do. But the technician who came here said that he was only going to spray outside the window and outside the house and he wouldn't spray inside because we had bombed the house. I said, “Well, you guys never told us not to bomb the house.”
Terminix never resolved the problem. The techs could not even identify the kinds of bugs that I showed them. There was a guy there who was an entomologist and I showed him three kinds of insects — one in the window, one in the toilet, and one in the floor — but he said that he needed to have a microscope to look at them. There are still insects biting me, but the manager said that he couldn't do anything anymore and there was no way for them to come here again since they had already done the treatment. The manager also said that they're going to return my money because I wasn't happy with the service. I was dissatisfied and I don’t trust Terminix anymore. They're not going to help people totally. We just clean our house now and we'll keep on doing that, and maybe that can help.
Reviewed Sept. 29, 2017
We have been in contract with Terminix for two years now and it’s been great. I don’t have any problems yet. In our recent claim, the guy who came was very nice, helpful and knew what he was doing. They came on time as scheduled. It's been easy and they provided quick service.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 29, 2017
During our first winter in our house, we had problems with mice in the basement, which prompted us to get Terminix. We've been with them for at least 15 years and scheduling has been no problem. They let me know when they're coming, and if that doesn't work for me I call them and reschedule. Recently, they came to do their usual inspection and put out of bait.
We've had various technicians who have been out and the quality of service varies. But I really like the man we have, Mike. He’s been with us several times and he is the best that they’ve ever sent out. He's efficient and polite. He introduces himself, does his work and then he's gone. He always has boots on to work in the house and asks me for all of my concerns at the beginning of the visit. I've watched him knock down cobwebs on the outside of the house. Plus, all the little extra touches and things that some technicians do not do, he does. Terminix keeps the pest activity under control. We still have mice in the basement but they end up in the traps down there. The technician then comes and cleans them out. Everything seems to be working well. I'm a satisfied customer and I recommended Terminix.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 29, 2017
Terminix came out recently for our routine termite inspection and scheduling the service had been very good. The customer service reps over at Terminix and the technician that comes to our home have been very good, too.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 29, 2017
I've been with Terminix for a number of years and I'm very pleased with them. I like the guy who comes quarterly. He’s a very good guy and he does a good job. I get an email saying he's coming. He comes and then he sprays. And when I do find the bugs, they are on their back. That guy also helps me with my battle with the cockroaches, so I’m glad I have him. I’d recommend Terminix.
Thanks for sharing this great experience, Gary! Have a beautiful day!
Reviewed Sept. 28, 2017
I signed up for new service and was scheduled a week out. I have two, 7 month old crawling babies with bugs in our new house. I needed them gone and thought I would have that taken care of. I stayed home the full 4 hours waiting on someone to come and no one showed. I called and was told there was a scheduling issue and that someone would call me back the same day to reschedule. Things happen, I understand. No one called for two days. I finally call after the two days and they tell me they can't get to me for another week. By this time I have ants all in our kitchen. They had one person covering our area and he was out of town. There should be someone covering for him. I told them I would have to find someone who could actually come out and provide the service I paid for. They didn't care at all and were happy to cancel my service. They did not care for having my service clearly.
We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.
Reviewed Sept. 28, 2017
We have a quarterly scheduled appointment with Terminix. They’re very accommodating when we schedule for a service and they call and email us about the schedule. The technician was very polite and thorough as he came in and sprayed the house. Terminix is a good company and we like everything that they do. They've also been nice to us.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 28, 2017
I recommend Terminix to people all the time. They come to our house every three months and we're pleased with them. Ivan, our Terminix guy before was really great, but he had to leave. I liked that he gave me his card and said to call him if we needed anything before he comes out. Our new guy is not quite that way but he's good and comes when he's supposed to. We asked him for little clear ant traps for the kitchen sink. We put them in and they work fantastically. The ants are gone, which is what they're spraying for, and they also checked for termites. I wish he had something to spray for snakes, though.
Thank you for taking the time to share your Terminix experience with others. Have a great day!
Reviewed Sept. 28, 2017
Terminix was supposed to be doing the regular service for spider, ants, bugs, and they included the termite package as well. They said they would come out quarterly and spray unless I'd ask them to come in sooner. They were scheduled on 15th of August and then they were supposed to come in about the 28th between 10:00 and 12:00 and they didn't show up either. I called them and I told the young man that I would like for someone from Terminix or somebody in management to give me a call, but I have not heard from anybody to this day.
On the other hand, they did one treatment as far as the rodents, ants, and bugs but they never came back for the termite thing and they charged my account for $187. I was considering of having the charge reversed on my credit card for the initial fee and somebody should have contacted me and they didn't. The ants came back and I've seen them around the outside of the front stoop. I've also been seeing spiders up in this part of the house, whereas, I haven't seen any up here. They were all down in my basement. I'm very dissatisfied.
Reviewed Sept. 28, 2017
Terminix was accommodating to my schedule and organizing the service with them went fine. They came and sprayed the inside and outside of the house during their first stint. Whenever I speak to their employees, they were nice and polite. Their technician was nice as well. He let me know in advance when he was going to be there and was on time. We saw a few little pests coming in before but since then, I only saw two silverfish.
Thanks for sharing this great experience. Have a great day!
Reviewed Sept. 28, 2017
Terminix is a very good company. They’re excellent and right on time. I never had to call them because their reps always call me and tell me there will be a visit on this day. The guy who came out last time was great and I’m really thankful. All the rats are gone now and that’s very good news. I probably have to stop my contract but I really appreciate them. The experience has been great and I’ll recommend them to my friends if they have a problem. It takes about nine months or a year to remove the roaches. It’s a painful process but they got it and I’m so happy.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 28, 2017
I’ve been with Terminix for a year now and so far my experience with them has been good. They come out and spray the house for spiders, fleas, mice, etc every three months. Their service is always good and they have a reasonable price. It’s always pleasant interacting with their reps and their technician has always been good. They usually call me. They were out here three weeks ago but I needed to call them back which is the first time because usually, I have no problems once they come out and spray. I just took my dogs to the vet and had them treated for fleas for 3 months but I got bitten by a couple of fleas the other day and my kids have a spider-bite, so I think they just need to come back out and spray again.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 28, 2017
I recently moved to my home and Terminix set me up for whenever they will be coming back out. The specialist that came out for my first service was very professional. He came on time and called me just a little early, which was fine. He explained all the steps and made me feel at ease about what he was doing. Since the service, I only see earwigs come out every now and then but other than that, everything’s gone. Everything was just great.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 27, 2017
My interaction scheduling a service with Terminix was wonderful but the process sucks big time. They only schedule somebody for a two-hour window even if it’s the first stop of the day. When the technician comes in, she’s gonna be here roughly an hour. That means if she doesn’t get here 'til a minute 'til 10, she’s on time which means I blow my whole morning. I’ve got a life, too and that’s why I scheduled for the first stop. But even with that, their policy says, that first stop started 10:00.
The young lady who came over sprayed the entire of my house for bugs and the outside too. She called me and told me about when she would get here and she was here just slightly before she said she would be and I was grateful for that. She was very knowledgeable, friendly and answered my questions without any issues. I was impressed. After the service, I only saw one spider down in the basement. I was very happy with my experience overall.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 27, 2017
We started our service with Terminix at the beginning of the summer and I've been very satisfied. We had noticed quite a few wasps and bees around our deck and the tech came out, took a look, sprayed and treated that. Ever since he did that, I see one or two bugs but they've gone away for the most part. He gave me a follow-up call to let me know how everything looked, what he did and the precautions about keeping pets and kids away until the surfaces were dry. Then, I had a follow-up call with him a couple of days later 'cause I had a concern when I went up in our attic. He helped me out with that to know what to look for when I go back up there and who to call if I had any further questions.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 27, 2017
Terminix usually sends me an email scheduling my service, but I live by myself and I work every day so they have to call me in advance for me to meet them. I had my recent pest control done last month and it went very well. They called and I met the tech and she took care of everything then I went back to work. I had a very good experience.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 27, 2017
Terminix did great and I'm very satisfied with them. They were professional and they came out and treated some crazy ants around the house. They did what they said they were going to do and the ants are going away. I wasn't here when the technician came but he made arrangements with us before and he was very nice and knowledgeable.
We appreciate the time you spent to share your feedback!
Reviewed Sept. 27, 2017
Terminix comes out on a quarterly basis and they send me the schedule ahead of time with a two-hour window. And, I can reschedule if I can't be there during that time window. I’m not usually home when the techs come, so they just leave a report of what they have sprayed and any activity they noticed on the front door.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 27, 2017
Terminix technician came about a month ago, got there on time and sprayed. We didn't really have any bugs. He just did what he needed to do and he wasn't there long. We talked about what he was going to do and when he got through with everything. He was nice, polite, quick and to-the-point. He didn't mess around nor waste time. He's just very professional. He came to us when he was leaving. The roaches have not been coming around as much as I thought so Terminix did a really good job.
We appreciate the time you spent to share your feedback!
Reviewed Sept. 27, 2017
I have an annual contract with Terminix and a serviceman comes out every year to make sure we don’t have termites. However, we work during the week and there’s always been an issue with someone coming out on Saturdays and a gentleman was nice enough to say to call him whenever I needed to be checked out next year. He gave me his card, so we’ve called him directly instead of doing the 800 thing.
When Terminix first came out seven years ago, they didn’t bring out enough spray to do the whole thing. They sprayed the house that was up above me but my house has a full basement and the gentleman who did it just used half of the liquid. They had to come back because I had a swarm of termites coming out in my kitchen area, dining room and the outside of the house. It’s fine now and I haven’t seen any pest activity. They re-drilled all the holes that went down deep enough this time to make sure that the liquid went down. The only bad thing about that was the termites had five years to eat on my house in between. Nevertheless, it’s a good company.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 27, 2017
We've been using Terminix for quite a few years now and we’re satisfied with their service. Recently, we had problems with ants and mosquitoes and so far, Terminix has been effective for both. Their scheduling process is good. Their reps would call us and tell us when the gentleman would come out. One serviceman has been handling our account for the last couple of years, so we've gotten to know him well. We really like him. He’s very knowledgeable and he services us very well. In the beginning, we used to get little bugs inside our house because we've been living here for 15 years. So, the serviceman would do the inside of our house. Now, he usually just sprays the outside and would work inside once in a while. Being with Terminix has just been excellent and I’d recommend them. We have a monthly contract with them and it’s better to have them come out regularly than just when there’s a problem.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 27, 2017
Terminix usually calls and leaves me a message, and lets me know a week ahead of time when they’re coming out. I talk to their reps from time to time and they’re very courteous and nice about everything. I like their guy who came out to do external spraying around the house. The termite man and everybody who comes up are always really nice. I still have problems with spiders but it’s hard to kill them from what I understand. I have lots of brown recluse and I also have mice because I live out in the woods, so it goes with the territory. Other than that, it is always a pleasant experience.
Thanks for sharing this great experience. Have a great day!
Reviewed Sept. 26, 2017
I have had Terminix services for about 40 years. On July 22, 2017 I agreed on the phone to an extension of my termite control contract through November, 2018. I paid for the extension in full at that time. Terminix shows a record online of my payment on July 24, 2017. At the time of renewal I asked the Terminix representative for a written copy of something that would show my renewal. He agreed to send me something. To date I have received nothing. I have contacted Terminix several times, and every time I have been told I will get something in the mail, an email, etc. Still nothing. I am extremely unhappy with the business experience I am having with Terminix. The technicians are always great, and have done an excellent job in the past, but the home office is terrible to deal with. All I want is a written confirmation of my contract extension.
Reviewed Sept. 26, 2017
There was a hornet’s nest on the top level of our roof and I scheduled for a special service with Terminix. I explained where it was located and that a tall ladder was needed. I told them that we have a walkout basement and the location of the nest was three levels up so it's high. They even asked me to estimate how many feet it was. The first two technicians who came out had the wrong ladder and said they couldn't do the service. They acted like it wasn’t their fault and we were upset about it as it was a huge hornet’s nest. That experience was frustrating and we had to reschedule twice in a row.
The third guy who came knew what he was doing and took care of it. He sprayed and knocked the nest off, and it was impressive. The hornets would be flying all over the place but stay outside of that diameter. I was satisfied with what he did but that should have been done the first time so that we didn’t have to reschedule. Then we had another issue with a bee’s nest inside our deck and we needed a special service again to take care of it. We’ve had Terminix for a long time and having to deal with them for a special service wasn’t pleasant. But the regular service they do for us was fine.
Reviewed Sept. 26, 2017
We had a few rodents inside the house so I gave Terminix a call. I wanted to give a quote for them to come out and to take a look. The technician who came during the first appointment was late, but he called and said he was running behind. Since starting our service with Terminix, we haven’t seen any rodents. I hope it’s something resolved. Overall, I had a wonderful experience with Terminix. The representatives were very friendly and they answered all my questions.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 26, 2017
We have a property that’s three acres and it's a little country-ish so, we always get carpenter ants and field mice. Terminix put down traps and spray for the ants and they always suggest that if we see any termite after, they'll do free inspections. The treatment by Terminix recently was very good and the rep said that if we still see a few things, we can call them again and they’ll re-apply a bit.
I called but they're not giving me an appointment for a month. This is the first time in how many years that I'm asking them to come in to reapply and this is the service I got and I'm not happy. We're still waiting and they’re expecting us to wait. It's not going to be until October. They said that’s the first opening that they have. It's better than later, but by that time, who knows what would have happened. And we have a lot of greenhouses and a whole slew of stuff that happens if I have ants. Terminix needs to figure out how to tend to the customers a little bit better than what they're doing. When a customer calls, they need to come a little bit sooner than a month.
But their technicians were very conscientious and tried very hard to accommodate whatever concerns we've had. My technician has been fantastic for the last 10 years and we couldn’t say enough good things about him. It's just this one issue that came up but I would not want to be unfair to them. Up to now, they’ve done very good service and I'm satisfied.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 26, 2017
We have a yearly inspection with Terminix and the most recent we’ve had was when the guy came back to go up under the house and check things out because the other guy had come and did not do it and wrote down that he did. He was a very pleasant fellow, he was extremely nice and we want him back anytime. The first appointment was made by my husband last April and one of the technicians was supposed to come at 3:00 and he called to see if he could come earlier in the morning at 9:00 and I said, "Sure, that's fine."
He did not give me a printout. He said his printer wasn't working and that he would send me an email. I signed the paper and I got the email hours later. It said that he had gone under the house to do an inspection and he had not. He told me that my husband told me not to. And that was not the truth because I asked my husband why did he not go up under the house? And he said, "Because it was too wet that I'm not going to go up under there today." My husband shook his head and walked out and asked me what I said about it and I said, "When they call me back I complained.", because they were trying to sell me something else. Not until you do what you're supposed to will I buy anything else from you.
Their rep called saying that it was time for our yearly inspection and they were extremely nice. They send a rep out from Vicksburg and then the next time before I had a chance to call someone from Terminix called and was trying to sell me something. I told her, no that we weren't interested until we got all of what we paid for with our termite contract. They put me on the phone with someone from their home office and they were super nice. And then they sent this man out, he called and told us when he would be here and he was here right on the spot and he was just as nice as he could be. This was not just the first person that came. This was the second man that came three weeks later.
My husband's a farmer and if there's one thing we don't have, that's bugs. That's why we have a yearly contract with Terminix. If I see anything that looks like a bug I call them. My son also works as an entomologist with the State Department of Agriculture and one of the things they do is follow behind Terminix when they do inspections to make sure they're done right. He mentioned that Terminix people omitted some of the services they said they performed and I mentioned it to customer service but they were really nice about it. Our church, neighbors and my sister-in-law use them too and I was very pleased we grouped all together once when the technician came out and inspected our church and gave us a discount which we were very pleased with because he could combine all of his trips into one. We had a good experience with them.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 26, 2017
I had a problem with fleas so I called Terminix a few weeks ago. Their service guy was very friendly, very informative when I asked him a question and he did a good job. They come out every so often. They call me when the service is due and they let me know when they're coming out. They come out if there are cobwebs around and they clean them. They do what they have to do and it's been good. I might notice a spider here or there or some bug flying when the door is open and the lights are on outside at night time. But other than that, I haven't had pests. I haven't really had a problem with pest since we've had the service, and it's been while. So far, it's been a great experience. I call them and they were there. I would recommend them to somebody else.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 26, 2017
I have been with Terminix for over 10 years. Our technician who has been treating my house for years comes by four times a year. His name is Joey and he walks around the outside of my house, and I don't have any bugs inside as well. My neighbor had a problem with bugs and I gave Joey and Terminix's number. They came over and took care of his house. He called today and said, everything's good. I'd recommend them to a friend.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 26, 2017
We bought a house and it had some ants and mice. I called Terminix and they came within a couple of days. They did a phenomenal job. The technician texted me the night before to confirm he was coming. And when he was here, he told me what he was going to do. He was phenomenal. Since then, the pest activity is gone. Everybody's dead. It's just that good. Also, everybody contacted me ahead of time. I knew exactly who was coming or when.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 25, 2017
Our sales rep name was Mickeal, he came to our house and gave us an inspection which he informed us there were bats in our attic. So we needed to do an exclusion. Which if there is bats in our home I want them out. Additionally, we had a couple mouse running around. Which that was fine. But my problem is we didn't really know what an exclusion was or what they was going to do.
We paid 800 dollars and which was a unfair amount because all they did was put up some 20 dollars mesh, wire on the windows in the attic, and a 5 dollars play of tub to get rid of supposedly bats in the house. And put mesh wires on outside of our vents and did two other things. Which I could have done myself if they would have told me what an exclusion includes. I am very upset that Terminix ripped me off 800 dollars to do 50 dollars worth of work that only took 1.5 hrs if that to do.
Reviewed Sept. 25, 2017
I had a few insects that I was worried about so we did some preventive maintenance and the young lady tech from Terminix came out for the initial inspection. She then went ahead and applied the spray to kill the bugs and did a good job. She was personable, very easy to get along with, answered my questions, and knew what she was talking about. Since the service, I’ve seen a couple of spiders in the garage but nothing in the house. Everything looks good so far and the service was very professional.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 25, 2017
It was my first time to ever call these people at Terminix and also the first time for pests getting in here. It's a mobile home so it has to deal with the spiders, ants, and stuff like that. A month later, they sprayed here and this person has done a great job and I'm looking forward to doing it again. On November 9th, he's going to come out here and that's all final. I give Terminix the 10 thumbs up. I'm satisfied with the company.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 25, 2017
The main reason we signed up with Terminix was due to ants. Terminix usually calls or leaves a message on my cell phone and puts the time period they will come and do the service. Their technicians were all good. Sometimes we're not home and they'd leave a note outside with what they did. If we're here, they will call on the door and say that they're here. We were last serviced a month or so ago. It was drizzling when the guy came and sprayed the things around the house. I then told him that there are several bee nest and showed him what it is, and he sprayed it. He said if it comes back, to call Terminix. I keep discovering the bee nest around here but I haven’t called back. What we needed in terms of the house, it seems like it's clean and no pest is coming in so we're pleased with that.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 25, 2017
We've been with Terminix since ’94 when we bought the house. Recently, I was out of town when they scheduled both the outside and inside inspections. The reps worked with me and got a rescheduled appointment date set up. Then the techs came through and did their inspection, and all was well. I got along fine with the techs. I usually follow them around because I'm an entomologist so I see what they see. They always had the same way of looking at or inspecting something and that doesn’t change.
At times, I asked for some traps for the recluse because I use these around my bed at home and they willingly gave me some of these because I do my own monitoring in the house. Since we've had the service of Terminix, there hasn't been any pest activity in our home except for one occasion when I had the techs come out and do some ant removal or control around the door jamb. They used a more low-risk type of compound since we have pets in the house, so that was good. Once the ant problem was resolved, I discontinued that part of the service. It's now on an as-needed basis when I have a problem and they usually come out and resolve the problem, and I get on with life. My experiences with Terminix have always been fine. I am satisfied overall and I would always recommend them.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 25, 2017
I've had ants and I've been using Terminix for a long time. They tell me when the tech would come and it's usually okay. I went through multiple technicians at my old house until Jim showed up. He was the one who finally was able to get rid of the ants. When I moved to another location, I had ants again and the same technician Jim came out. He shows up on time and takes care of everything around the house like if I have any other issues with some spiders outside. He does an awesome job. Things are great and I don't even have to have him come in the house anymore, but I keep having Terminix come.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 25, 2017
Terminix did a termite inspection recently, inside and outside the house. It was very easy to schedule the service and the tech was a very knowledgeable guy. He’d shine the light on the wall to look for little holes and see if there would be an evidence of termites. He was very professional and thorough where he looked. Our experience with Terminix has been very good.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 25, 2017
Terminix is all right. I had their technician come in and spray some little pests like wood roaches and big spiders that were getting in my house. He did really good but I suggested that when he has to come in somebody’s house, he needs to put something to cover his shoes, so they won't mess up the house walking around with all that dew and grass. Then if he sprays, the force was strong. But he said, normally, he sprays on the outside. I told him that was my bad having him to come inside. Other than that, he was professional and he did good. I had a whole lot of bugs but now, I would only see a big wood roach and some spiders sometimes. But I might’ve gotten more if I hadn't had Terminix.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 25, 2017
The Terminix tech came out recently for our annual inspection, reviewed my property, and did a good job. The appointment for the service call was scheduled through their automated system. Then they confirmed the appointment within a few days before the actual appointment and reminded me of it. They sent a message when the tech was on his way. Then, before the tech got to the house, he called and texted to say that he'd be there and that he was just a couple of minutes away.
The tech showed up on time and looked at everything. The house had been flooded and I had some people repairing everything, so the house was open from the inside and the tech got a chance to look from the inside all the way to the ground and at everything under the house. However, Terminix charges so much money for their services. I'm a disabled veteran on a fixed income and they gave me a veteran's discount, but they could still lower the bill a bit, especially for us seniors. Nevertheless, the Terminix people are awesome and they do what they're supposed to do.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 24, 2017
We did a refinancing of our house last Spring and we had to have a termite inspection. We started with Terminix earlier this summer in June and a gal came out and did the inspection. She mentioned the spider issue we had in one of our lower areas and said that they can send somebody out to take care of that. So I said okay and I called them. Within last week though, we started to see a lot of spiders again so I called Terminix and told them I needed the service. I appreciate that when I call, have a concern and want another visit they are very prompt with getting someone out to do another treatment. They are efficient and after the service was done, I was sent an email regarding that. The technician did a good job as I haven’t seen anything again.
We are so happy you had such a great experience!
Reviewed Sept. 24, 2017
I had Terminix come out to spray for roaches. The tech that came the first time was really nice and he did his job thoroughly. Scheduling was good and everything went well. Ever since the service, I've not been seeing the roaches as much as I did.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 24, 2017
We had an issue with bats and Terminix came out and checked it for us. They did very good and I've been with them for a long time. I have them come out every three months and I just paid for the service for the whole year. I usually get a good service with the customer reps and the techs have changed the last few times but I haven't had any problems. I haven't had any trouble with pests since having Terminix services and if I do then I'd call them. When I had trouble with yellowjackets, they came right out and took care of them. That was part of the service, so I'm happy with Terminix.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 24, 2017
We have been under Terminix for years and we are happy with the quality of their service, so we continue to use them. Scheduling the first service was fine and the pest activity was fine as well. I get a chance to interact with their technicians every time they come in and they were able to answer all our questions about pest control. They were professional and knowledgeable. So far, everything is the best with Terminix and I would use them over other pest controls.
We are so happy you had such a great experience!
Reviewed Sept. 24, 2017
I have a quarterly service just for the normal maintenance and a month of mosquito spray with Terminix. It's very easy to schedule and the technicians are very knowledgeable. The pest activity at our home is definitely decreasing so things are getting better. I would recommend them.
We are so happy you had such a great experience!
Reviewed Sept. 24, 2017
I had a problem with bats coming into my house and I called several pest companies. Terminix said they would come and do an inspection and give me an estimate without charging me, whereas another company I called would charge me $180 just to come out, even before they did anything. To set up the service with Terminix, I called their number listed on the internet. The first guy that came out was very nice. He looked up in my attic, then he went to the front of the house and pointed up, and he showed me the most likely spot where the bats were going in. He also explained how they would put a bat cage there and leave that for about a month. I had a lot of questions and the manager, Bruce, answered all of them. I also have a door to my attic in the garage and the latch on it was fixed so it would close all the way and wouldn’t come open again. When they were done, they went around and showed me what they did.
Bats usually came flying up from the basement before, but since the service I haven’t had bats anymore. A day or two after the Terminix team left, I heard some bats up on the ceiling, but I haven’t heard any in the last several days. I was very pleased and happy with the service. On the whole, they were very professional and proficient, and they got the job done.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 24, 2017
Having Terminix is a must around our area and one cannot be without a pest control when they experience the type of pests there. Terminix has been coming in our house for years. There were times in the last couple of years where some pests came into our house and their techs had to make sure they went away. Also, the techs were very good and cordial. We absolutely have no problems with pests so far.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 24, 2017
I’ve been with Terminix for years now, and they have very good scheduling. They wanted to send somebody out, but I told them no, and to just come out on their own schedule. They’re doing a good job, except that I don’t know whether they showed up last time or not. They were supposed to come out, but I was here and I didn’t see them come out and I got billed for it. Other than that, they’ve been very good, and there’s less pest activity since I’ve used them.
We are so happy you had such a great experience!
Reviewed Sept. 24, 2017
Terminix usually calls me to schedule a service and if it is not convenient, I can change it and if they have to change it, they call me. Their reps are great guys. The person who sprays for insects came recently and he did a good job. I appreciate that he was on time and always courteous. Also, he's a very nice person and we communicate and have good conversations. The pests decreased tremendously since I've been with Terminix.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 24, 2017
I have a problem with my neighbor having roaches and they shares them with me. I hold my back door up, and I find two or three of the roaches sitting there. When I go swatting and killing them, one will get loose in my house. Then I look out there and find my neighbor’s bags sitting off on my fence post. I tell her to move her bags someplace else. Then someone from Terminix comes so these roaches won’t eat me up. His name is Carl and he is usually on time. Scheduling a service is never a problem. He calls to tell he’s coming on a certain day. When I’m not available on that day, I tell him about it. Then he’d schedule it for another day. Carl does a good job so far. While these roaches have never gone completely away, he keeps the pest activity narrowed down. There was also another guy who lowered the $75 I pay every three months, which was bit for me to pay, to $50. That was really nice of him.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 24, 2017
I called Terminix because I had bees underneath my deck and I needed to have them eliminated. I was told on the phone when I called them that the bees I had were ground bees and then they would keep coming back. I didn’t have a service for a year. But I’ve not found any information on that to find out they’re true. So, I was a little disappointed on that part of it. The bees are gone but I still have the ants on my first deck. The technician was great though. Terminix took care of some of my bugs problem.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 23, 2017
I am very disappointed with the lack of response I received from Terminix. I have a nest of yellow jackets in the wall of my house. They are gaining access outside around a window and I was told that they believe there's a nest in there. On my initial call for my yellow jacket problem, they responded quickly and came out to spray the next day. Mike, the technician, told me to call back if I saw more bee activity and he would come back to spray again. He also told me to call his direct line instead of the 1-800-Terminix number to avoid being on hold for a long time. He stated he would come out right away to spray again.
A couple of days after the first spray, I noticed more bee activity around the area, called Mike, and he came out to spray right away. That was wonderful and I really appreciated the quick response. But about a week or so later, there was even more activity, so I called Mike again thinking I would get the same quick response, which I didn't.
I called on Tuesday and left a message with no response. I called again on Thursday and Friday, left messages both days and finally got a callback Friday night. Mike apologized for the delay stating that he was off of work for a few days and thought that somebody else would have gotten the message and returned my call. I explained to Mike how important it was to have the area sprayed again and under control before the weekend because my older parents were coming to town to visit and I absolutely didn't want them to get stung. He stated his boss was doing the schedule for the weekend and he would make sure his boss put me on the schedule for first thing on Saturday morning. I was happy with that knowing my parents were arriving around 10:00 in the morning. Terminix never showed up and never called. Thank God my parents didn't get stung while they were here, but I did the next day.
I was in my back yard but not really close to the nest area, when I felt a sting in my back. I jumped up and started to run away not knowing if there were more on me because I couldn't see my back. As I was running away, I tripped and fell. When I put my hands down to brace my fall, I jammed my thumb. I ended up going to the emergency room because it was swelling pretty quickly and becoming more and more painful to move. I didn't know if I broke it, but I knew it had to be looked at. I called Mike from Terminix that evening before going to the emergency room explaining what had just happened and that I felt like me getting stung could have been completely avoided if they would have come out to spray again as requested.
Now I have medical bills to pay for from my injury related to getting stung that would have been avoided. Had Terminix come out to spray at my initial request, there wouldn't be yellow jackets around to sting me. I feel like I need to be reimbursed for my pain and suffering and especially my medical bills. Terminix customer service only offered to reimburse me for one service fee which is $92.00, stating that one service fee was all they were allowed to reimburse me for. That doesn't come close to my medical bills that I'll have. The emergency room deductible alone is $200, and that doesn't cover the x-rays or doctor’s fee.
It's been 4 weeks and I'm still having pain in my thumb and having to take lots of medication for the pain and swelling. It's a bad sprain that will take some time to heal. And every day that I'm living with this and very much inconvenienced by it, I'm reminded of the negligence by Terminix and feel like this whole thing would have been avoided had they responded to my initial service request for a need for repeat treatment.
We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.
Reviewed Sept. 23, 2017
The Terminix technician came on time. He got around, checked and sprayed every place and under all the sinks. He also wiped down the spider webs and things that appeared outside with his brush.
Reviewed Sept. 23, 2017
I’ve had a contract with Terminix before and here, it’s for my termite contract. Everybody was nice. And when I called, they worked well with me with setting up their appointments and giving me a great discount. They were well knowledgeable, did what they said that they were going to do, took care of it and left my house. The technician that came out, it was my first time ever seeing a lady to come out. She was very thorough in educating me about a lot of things. I called Terminix about four days later for a little complaint as I still saw some things.
She called me back, guaranteed me and told me that I had to wait at least 10 days to give the product time to work. She was right so I just needed to be calm and patient, and I have not seen not one bug or anything in my house. I am very well pleased with Terminix and the people that came out. It was an awesome experience and I’m looking forward using them for my next session one more time to come to do a quicker through but after that, I hate to say that I’m going to end the contract.
We are so happy you had such a great experience!
Reviewed Sept. 23, 2017
We were away on vacation. When we came back, there were some ants and thousand of other insects. They tore down the house across. Then we were seeing these little roaches which is something that I cannot and will not tolerate. I went to the internet and saw their comments and reviews. The person from Terminix who called me back and talked to me was very nice. And that's important - how they talk to people. They were not grabbing up sales. I just explained and he said, "I can have someone come to your house the next day." He was very good.
The technician was very professional and just went to the business at hand. He took his time. He asked my sister and I if we had any questions for him. There were a couple of questions we asked, and any questions that I had for him, he was able to answer them. He just went straight to it. I had a concern because I have a child who has allergies and I was interested in knowing what kind of chemicals were they using. He explained that it was safe. He also helped educate me on knowing where to look, he did not just come out and spray. That's the plus. He explained that the pests can come through our wall plugs so it's a different type of treatment that he did for that.
One thing that I also liked was that I was called and they said, "We're on our way. I should be there in approximately 15 minutes." His punctuality was another thing. He returned to follow-up and asked us if we had any concerns or something that we needed to have him address that was not in the previous visit. We told him we didn't have any problems. He went around the perimeter of the home and I have no complaints. They are set to come in November so I told him if I'll have any problems prior to that, that I would give a call. But so far, I haven't had anything, and that's what I like and that's what I want.
When I was a principal (before I retired), Terminix was in our school district, and I never had a problem. I would recommend Terminix. I told a neighbor who was tearing down the inside of his home that was vacant for a few years that if ever he needed an exterminator, Terminix is great. I do not like crawling things including insects and mice. I don't deal with that and I don't feel that I have to when we have Terminix. I am very pleased and I look forward to have a contract with Terminix for as long as I feel I need to.
We are so happy you had such a great experience!
Reviewed Sept. 23, 2017
Terminix was here recently for a routine visit. Scheduling was good and my tech Tony does an excellent job of communicating. He calls me before he comes and then calls when he's on his way. I never had a problem and he's always been very courteous. I've seen some kind of a little skink or lizard got into my house but other than that, everything looks good to me after the service.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 23, 2017
Scheduling my service with Terminix was great and the technician was fabulous. Their service was fast and smooth and the pest activity has been nonexistent since the service. They were reliable and everything was good.
We are so happy you had such a great experience!
Reviewed Sept. 23, 2017
I've used Terminix in California and in Maine. And my most recent experience with them was in August when I used them at the house in Sebago, Maine, which was due for inspection. Everything has been great with the contractor and I'd recommend Terminix.
We are so happy you had such a great experience!
Reviewed Sept. 23, 2017
We live in the woods and Terminix came out because we had bugs and spiders. It was very easy scheduling a service with them over the phone and the tech was really good. The pest activity decreased a lot, but we need them to come back out because we still have spiders. All in all, my experience was very good.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 23, 2017
I had stink bugs really bad. I was going about the price and service and I've heard a lot of good things about Terminix. The scheduling is very easy and their people are very pleasant as well. They were very understanding of me when I had to reschedule. I do a quarterly service or whenever I can pay, and in July they walked around for spraying. All three techs who I've had have been great. They showed and explained what they were doing, and if I needed anything else for follow-up, they would come out and do it for free. I get spiders from here and there, but other than that, it's all good and I haven't seen any stink bugs lately. Terminix has been great. They provide a very good service and and they're a good company to work with.
We are so happy you had such a great experience!
Reviewed Sept. 23, 2017
I woke up one night and had bug bites, so I pulled my bed sheets off and realized that I was infested with bedbugs. I dealt with it for a couple of days trying to figure out who I was gonna call, and I ended up calling Terminix. With bed bugs, you have to bag every piece of clothing up, every shoe, everything gets bagged up. I threw my chairs away and I burned it all. The only thing I kept was my bed because they promised they can take care of it and they wrapped it up. It’s still a nightmare.
Even though Terminix got rid of the bugs, I’m still going through one bag at a time. I have to wash them on high heat. They did the initial treatment and then I waited a week. I had two technicians - the first one was Ely and I liked him. He was really knowledgeable and he explained himself very well. The second guy, Kelsy, came and did his thing. Last Thursday, they didn’t find any bugs but they went ahead and treated all the baseboards. It’s been a pain in the butt but they got rid of the bugs. Things are definitely way better than before.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 23, 2017
Our experience with Terminix has been good and we're happy. We got a new pest control policy now and scheduling has been very simple. They came out to look around for our pest situation and sprayed for termites. I had a lot of questions and the tech answered them well.
We are so happy you had such a great experience!
Reviewed Sept. 23, 2017
We have scheduled visits with Terminix. We've been with them for 20 years and their service guy has always been very pleasant. He's on time and sends text messages to let me know he’s on his way. Also, he normally rings the doorbell to let me know he’s here. And, I’m very pleased with the service.
We are so happy you had such a great experience!
Reviewed Sept. 23, 2017
The folks that came to check my TV cable told me that I probably had a problem with mice because of what they saw with the cables. I called Terminix and they came in and confirmed that I had a mice infestation. They showed me the areas around the house where I had this problem and suggested a course of action which I agreed to follow.
This happened very recently and there hasn't been much pest activity at all. At this time of the year, mice are not necessarily in houses as they wait for the colder weather, so it is not unusual for mice activity to be low-key at this time. So, we have to wait for the winter months or the cold months to verify that things are working the way they should.
In scheduling our services, they called to make the appointment to come to the house and provide services. We agreed on the service schedule, then the technicians came out to do the inspection. We've had several, different interactions with the service technicians. They were fine and I was very satisfied with the staff in general. One technician was very accommodating and went through the house. There was a different set of technicians that came in to do isolation, wherein they surrounded the house and plugged holes and put up traps. That worked out well and they were very knowledgeable and accommodating. The folks that came in to do the bulk of the work, which required vacuuming and removal of insulation that was compromised, knew their business and were also very accommodating.
But I have a major area of concern in that the process was not as smooth as I would have hoped. I had a number of interactions with the different members of the staff as to what service needed to be provided. I gave my feedback to the technicians and their supervisors, and I told them that it would be a lot better for them, the provider, as well as for me, the customer, if two things were in place. One of these would be if the contract that I have with them would much more clearly define the specific services that they would provide. The second is if they had a punch list that would allow both of us to make sure everybody knows exactly what work needs to be done.
Neither of those two things were in place, so it turned out that every time somebody came, I had to reiterate what I thought they had to do and I had to call their supervisor, and that was frustrating at times. Ultimately, everything worked out fine to my satisfaction, but it would have been a lot better for them and for me if they had a better protocol for making sure that the services that they said they were going to provide was clear to everybody involved in the process.
It got to the point where I started to document everything because I was concerned that the service that was supposed to be provided wasn't clear all the time. If I had not paid close attention to everything and if I had not spoken up, I'm not sure I would have gotten all the services that I wanted or that they had told me they would provide. I had to be on my toes to make sure that things were done right. Despite that, I'm definitely satisfied and happy with Terminix. Overall, they were knowledgeable and competent, and they knew what they were doing, but they could've been a little better organized.
We are so happy you had such a great experience!
Reviewed Sept. 23, 2017
Terminix is a really good company. They provide us outside service for spiders. We set up a schedule once every quarter and they call me up to schedule and they're really nice. Their technician's also friendly. Since their service, there were no more ants, spiders or creepy crawlers.
We are so happy you had such a great experience!
Reviewed Sept. 23, 2017
I am very appreciative of Terminix’s work. I called them to put termite traps in and to spray inside and outside the house. The technicians they’ve sent have all been great. They were courteous, came when they said they were going to come and knew what they were doing. We called them again yesterday as we are having roaches in the house so I expect them to come back out and spray. But overall, we’ve had a really good experience with them.
We are so happy you had such a great experience!
Reviewed Sept. 23, 2017
I had a recording saying that they were coming. They did come at the time that they were scheduled and I had appreciated that. The technician was very nice, explained what he was going to do. I had problems with those big black ants and he had worked with those and I haven't noticed those back. I have been satisfied thus far.
We are so happy you had such a great experience!
Reviewed Sept. 23, 2017
When I scheduled the service the rep was very friendly and he was able to get me in quickly. Then the technician let me know what he was gonna do when he came. He was nice. My daughter went to her friend's house and she might have brought some fleas back. I found one only this morning and I know it can be hard to get rid of so Terminix might have to come back a couple more times. But they were great. We had a termite pest control before and it was awful. We had termites and they had to keep coming back. It was ridiculous. And then we decided to go with Terminix. The first time they came out they were spraying for ants and I have never ever seen an ant after that day so I'm very pleased.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 23, 2017
My mother had found a bedbug in my brother’s room and in my living room. We had a Terminix technician come out and walk around the house. They checked the entire house and could not find anything whatsoever, but my mother wanted them to spray just in case there was another stray bedbug. The tech was very friendly and he knew what he was doing.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 22, 2017
We've used Terminix in this house and in another location far down at the western end of the state. We've used them on every house that we've had, so we've been satisfied and very pleased with the service. We recently had exterior pest control treatment here at the house. Scheduling the service was routine and not at all difficult and we had a very good experience with the technician. There has been an improvement in the pest situation since the service, but it's not completely resolved yet since that was just the first treatment.
We are so happy you had such a great experience!
Reviewed Sept. 22, 2017
A young man from Terminix came and inspected the house for termites. He was very friendly and nice. He was here for quite some time and did a good inspection. He didn't find anything wrong though. I've got insurance from Terminix in case I get termites. They come around once a year to do the inspection and they call to make sure I'm here and if it's okay to come. I've been with them for 40 years and they've always been satisfactory.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 22, 2017
I am definitely happy with Terminix. I’ve been with them for a couple of months for maintenance and everyone’s very nice and helpful. Terminix placed termite plugs and they first sprayed the house for everything and everything went well.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 22, 2017
Terminix comes when I need them. Johnny, the technician that comes out is a sweetheart. They have very friendly people, and I had a good experience with them. After their service, I didn’t have any pest activities because if I did, they’d be out here. Terminix is a very good company. I used to have another exterminator, but I like Terminix better.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 22, 2017
There were wasps and other things we've been seeing that we needed to get rid of. My brother used Terminix before and we started using them in the spring. Terminix comes here to do their service on a quarterly basis. Initially, the reps came out and we discussed things with them. The schedule was automatically set up. I get an email stating that the service is due and they'll be out here on such day and time. If there's a problem with the schedule, we could change it. Their technicians are very pleasant and helpful. We've been very happy with Terminix and the experience with them has always been very good. They get rid of the pests.
We are so happy you had such a great experience!
Reviewed Sept. 22, 2017
I had a routine call from Terminix which they schedule and do every year. The rep was very nice and good. The techs took care of getting rid of some bugs and did everything they said they were going to do. They were all very nice. I’ve recommended Terminix and I know a couple of the neighbors who’ve used them.
Thank you for taking the time to share your positive experience.
Reviewed Sept. 22, 2017
We had a rodent problem at our Galvez office so I left a voicemail and email for Ron and the next day, a guy from Terminix went down and took care of that problem for us. We've also had some couple of issues at our St. Francisville warehouse with spiders. We called a couple times for Terminix to come out. They set up a defogger and let it stay overnight. They do that late in the afternoon when the employees are leaving. Ever since we've had those services done there, there were no more pest activities so I'm glad.
We are so happy you had such a great experience!
Reviewed Sept. 22, 2017
I'm happy with all the service that I got from Terminix. They were good people and they knew what they were doing. Scheduling their service went smoothly. They were always on time. I found live termites and had extensive damage. So, they went ahead and gave me the most powerful stuff. I called Sunday afternoon and then they were out the next day. The only thing that got misconstrued was that the service guy that came out the second time didn't realize that he had to do some drilling. They didn't put in some code and didn't get relayed to him. So he had to come back and there was a little delay in between. But it was not a big deal and the service pretty much took care of the termites. I appreciate the service.
We are so happy you had such a great experience!
Reviewed Sept. 22, 2017
I like Terminix's technician very much. He was very nice and very friendly. He explained everything that he was doing, told me what to do or not to do and how I can improve things. Scheduling a service with them was good. I did it online once but my request didn’t go through so I called and their reps were very pleasant. However, I don’t really know if their service works well or not, or how bad my house was or what's going on, but I still have roaches. I called to get another service, I'm not even through the first two months and I've had them come out. This will be the third time and I'm still seeing cockroaches. I am probably going to do it every three months because I don’t want roaches.
Reviewed Sept. 22, 2017
I had a very good experience with Terminix and they come for quarterly spray. Also, I could call them any time I have a problem and they come. They let me know when it's my monthly time to have the service. And if it doesn't fit my schedule, I call them back and they change the schedule to what best works out for me. The techs have always been very courteous, got right to work, and got the work done. Our original serviceman was on a medical leave so we had a different guy last time and he was very good and professional. There have been very few pests since the service but there are more when the seasons change. Still, Terminix takes care of the pests so I've been very happy with them.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 22, 2017
Our regular technician, Larry, is one of the best service people we’ve ever encountered. He is so very personable and he checks to make sure if we have any problems. He would spray outside and in the basement and then tell us to give him a call if we have any problems. I hate bugs and Terminix has been dependable and effective. I’ve only seen spiders which are impossible to get rid of.
Getting a schedule with them has been easy as well except for one time when I called their 800 number. I got an email saying it would be three weeks before they can schedule me which was ridiculous. I wanted somebody here sooner than that and I sent them an email saying that was not acceptable. Finally after a week I got an email from the local office that apologized for that and they sent someone out right away.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 22, 2017
We had a return of the house centipedes that we originally had the treatment for with Terminix. And although the guy that came out during the initial treatment said the centipedes were really not bad to have because they eat the rest of the bugs in our house, I didn't want any bugs in my house. I had a lot of problems scheduling for an appointment and it took me five phone calls to get one. The day after we had seen the bugs, the Terminix rep said that we could have an appointment that night from five to seven. I got home from work and waited but nobody came. I called the Terminix number at about 7:45 and the rep said that she would call the driver and have him give me a call on when he was going to be there, but I never got a call. I called them the next day and it took me four phone calls to get somebody to give me an appointment.
I asked a manager, “Why didn’t anybody come or call yesterday?" I was told they are not supposed to give me a same day appointment to which I answered that their rep did that. They couldn’t really tell me why nobody came. Also, the next appointment was going to be three weeks out but I said that it was a revisit for the bugs that we had four weeks ago when they treated the first time. The appointment was made for a week later.
The technician who came out was the same person that was supposed to be here that one night that nobody showed up. He ended up giving me his card. He's the regional manager and was to be taking our account and doing all of our treatment. He said that the appointment was added to his schedule but nobody told him about the addition. He didn’t even know about it until the next day when he saw it. He also told me not to call the regional place because it's hard to get through and to call him instead which sounded good to me. He was very attentive and everything was good. I found out too that when Terminix sent somebody out the first time, it was just to do the whole thing and we wouldn't see that person again. This manager guy then takes over the treatments. Everything else was fine after he was here and we haven’t seen anything.
We are so happy you had such a great experience!
Reviewed Sept. 22, 2017
Terminix came out in August for the yearly termite inspection. The technician was very nice and he said that everything was good. Everything's been fine and we'd recommend them.
We are so happy you had such a great experience!
Reviewed Sept. 22, 2017
Terminix sent a very nice man for the quarterly treatment of my home and we had an excellent interaction. All in all, I'm very pleased with the service that Terminix provides for me.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 22, 2017
I have a routine service with Terminix. Recently, the serviceman came and sprayed around the exterior of the house. I also asked him to come in and spray in the basement utility room and at the back of the kitchen cabinets. It was a brief experience, but it was efficient and very good. He was thorough and I haven't seen any pests except for the outside spiders. I have Terminix for over 10 years now and it's been a very good experience with them.
We are so happy you had such a great experience!
Reviewed Sept. 22, 2017
I got a reminder email from Terminix that my quarterly treatment was getting near and then I accepted the date although I may also change the date if I want to. They were recently here for that and the technician who came was on time and was well-mannered. I had a positive experience with him, he's really good. He answered my questions and I like him. I hope he continues. Since I started my service with them, I’ve seen very little pest at home.
We are so happy you had such a great experience!
Reviewed Sept. 22, 2017
My most recent experience with Terminix was very professional. I scheduled the service over the phone and the reps that I talked to were very good and courteous. The guy who came out was very polite and kind as well. I went out of his way and let him do his job. Since the service, I don’t have pests in my home. They did a good job overall and I would recommend them.
We are so happy you had such a great experience!
Reviewed Sept. 22, 2017
The Terminix reps are very helpful when I schedule service. Any time that works for me usually works for them. We had bees outside our home and the technician took care of it. He answered all my questions, too. Terminix has really good service. It's a little expensive though, and to be honest I might have to cancel.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 21, 2017
Mike has done his job and he's a good worker. I liked him a lot, and I told him he went through and did everything we thought. Sometimes I couldn't get through to Terminix but we do since I call him directly. He sprayed everything, and he went inside and sprayed the cabinets since our house is a side-by-side. Also, he asked what we saw. He said he saw a bit of something there but I'm well cleaned out. We just saw four or five and then we smacked them. I'd use Terminix again.
We are so happy you had such a great experience!
Reviewed Sept. 21, 2017
Terminix comes out every three months. They call me in to say when they’ll be coming out. I’m home most of the time so the schedule usually works out. Lee, one of our service guy, is always friendly. He wears his little booties/slippers so he doesn't track in the house. He's very respectful and follows directions. We're getting some remodeling done, and he was happy to see that 'cause he'd never been able to get at the foundation of our house so we got a little extra service there. It was good and we haven't seen a whole lot of critter movement. We’ve been customers for years and we're satisfied with the service.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 21, 2017
Terminix called and let me know they were coming out for my annual re-inspection. It’s usually easy to schedule a service and I already had two this year. They were right on time. I have the same tech for the regular service. Everybody has been very personable and efficient. They would get the job done and go somewhere else, but they were very friendly while they were at my place.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 21, 2017
The Terminix technician was very nice and he went through the house okay. Everything seems to be fine since our service. I recommend Terminix and there is no other pest control company that’s any better. It was a very good experience.
We are so happy you had such a great experience!
Reviewed Sept. 21, 2017
With the exception of all the stuff I had to do to prep my house everything relating to Terminix was very easy. When you have something like an infestation which is just awful and the process is easy with the company you're working with, that makes it so much better because you're going through a stressful time as is. I've dealt with companies where someone has come out and they're just rude or they're obviously having a bad day and they take it out on you. That's not what you want when you're dealing with something that's as stressful as a flea problem. So Terminix was great. The technician, Gary, was really nice. I've dealt with Terminix ever since I've lived in my house and that's for six years and I've never had a technician who was not friendly and easy to talk to. So I would recommend Terminix to anyone on the account of how friendly and easy to work with everyone is.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 21, 2017
We love the Terminix technician, Jim. He's the reason we stayed with Terminix. He is very thorough and always does a great job. They are scheduled to come out every quarter. They usually just send an email to let us know when they're going to come out. If there's a problem, I can call and reschedule, which I usually do. But it's never an issue. I get an automated line and it keeps going until I get an agreeable time or I could call Jim and he can let me know if he has an opening. He makes it really easy. I've recommended Terminix and my mom and stepdad use them.
We are so happy you had such a great experience!
Reviewed Sept. 21, 2017
We were getting bites. We had someone from Terminix come out, he looked it over, and then we decided to wait a while and see how things went. They treated us three weeks before and we were getting bites again. So we scheduled the service tech to come back out and he came out the next day. The technicians who came out were very good and friendly. We had a bunch of people looking, and they didn’t find anything the most recent time they came. The guy who came out recently gave us a way of getting in touch with him. We had a problem calling him directly, but other than that, it was good. Also, Terminix was supposed to email us a contract and we haven’t seen it yet. And it’s about a month now.
We are so happy you had such a great experience!
Reviewed Sept. 21, 2017
The technician, Lisa came out and asked me if I’m having any problems. I told her what my problems are and she really took the time to look into it and see where the problem is coming from. She came back to the door and told me that she has found the source. She had sprayed extra and it seems to work. If I call for a fill-in when I see any activity, they will come out. They’re good about that. I’ve had them for four years. They come in every three months and I don't expect to see any pest activity, ever. My only thing about them is they're expensive and they just raised their rates. Despite that, I'm happy with the service.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 21, 2017
Terminix came to our house for the rodents and roaches. Their technician's great and what he did has been working pretty good. We had to call them back for roaches this month but so far, all the pest activity calmed down and we haven't seen any rodent droppings recently.
We are so happy you had such a great experience!
Reviewed Sept. 21, 2017
The Terminix reps came and laid out traps when we had a problem with mice. When we had a problem with a lot of ants, they resolved that issue as well. I went through my account and I scheduled the service for those online. Each rep that came out let me know what they were going to do to resolve the issue. They were really knowledgeable and friendly and they'd usually call me prior to the trip. We haven't had any problems since they left, so I guess they're doing their job. The experience was great and I'm really satisfied with the service that I'm paying for. I'm going to stay with Terminix until I see otherwise.
We are so happy you had such a great experience!
Reviewed Sept. 21, 2017
We had a gentleman come out from Terminix and I was not pleased with his service. He came to check the baits, dispensers, and traps, and when he saw that one was empty, he took it out to his truck and brought one that was covered with cobwebs. It was nasty and he brought that in my home. When I mentioned it, he looked at me really strange and said that he hasn’t heard anyone complain about it before. I didn’t appreciate that at all. My husband had left a list on the board of the places he’d like to have checked and I showed him that. He still did not check them at all.
I called Terminix and told them I was not pleased. They sent someone else and they were extremely pleasant. They went through everything, made sure we understood what they were looking for, why they were doing the things they did, which was not what the gentleman before them did. They went all the way around the house and asked questions. They asked us if we had ever had anything done in the attic. We had them go there and treat what they had recommended. Overall, we are pleased with the experience.
We are so happy you had such a great experience!
Reviewed Sept. 21, 2017
Terminix came to my house a couple of weeks ago. I set up my stuff through the internet and scheduling for the service was easy. Their technician’s a very nice guy and he did good. He was really courteous and took his shoes off for him to come in my house and take on the stuff. He did an inspection, checked under the house and in the cabinets, but he didn’t see any signs of anything and left me a paper thing. I was very satisfied with the service and it’s an awesome experience. I would recommend them.
We are so happy you had such a great experience!
Reviewed Sept. 21, 2017
Terminix came out and did a termite inspection. They called me up before they came and they were fine. They also put a moisture barrier under my house to keep the moisture down and the technician did everything okay. Also, my mom and my dad used Terminix but they passed away, but I'm still doing it and so far, everything's been fine.
We are so happy you had such a great experience!
Reviewed Sept. 21, 2017
I'm very satisfied with my recent experience with Terminix. They came out for regular maintenance. I have set up the schedule for their service and an automated system calls me when they're coming. The technicians that have come out have been very pleasant. The last time they came it wasn't my normal person, but they were still very nice and friendly.
We are so happy you had such a great experience!
Reviewed Sept. 21, 2017
We've had Terminix for quite a few years. We had a different company and they sold out to Terminix. Their techs come out every three months and we have them spray and make sure we don’t have any problems. The scheduling works out really good. They usually email me when the three months are up, so I know when they're coming out. Then if I'm not available, I can call and have the appointment changed to a date that I'm available. Their technicians have all been very good to talk and work with. Once in a while, if we have problems with ants, Terminix would come back out with no extra charge and makes sure to take care of it.
We are so happy you had such a great experience!
Reviewed Sept. 21, 2017
The Terminix tech, Kevin, was out recently to do our quarterly pest service and he did a great job as he always does. We were having a problem with hornets so we got the Terminix pest service originally. Since we've had their service, we've been very satisfied with the lack of hornets. Kevin treats inside the house as well for ants and we’ve noticed a great reduction in the number of bugs around the house. Kevin does our annual termite inspection too, and he keeps an eye on that as he goes along. I had him looking at an area where we had termites a couple of years ago and he said that all was well.
I get emails from Terminix every once in a while saying I’ve got a pest service coming up, but that almost never works for us, so usually I call Kevin directly and work our service schedule out with him and that works well for us. Kevin is very kind, friendly, and professional, and good at answering all my questions. He has always been very receptive and he has worked well with us. He gets out here as quick as he can if we need him. He knows his bugs and what he's looking for, and he's very confident with how he should proceed around the property.
But we were considering dropping the pest service when we got our last bill because it went up by $32 a year. Our bill has been increasing at a crazy rate so my wife called Terminix the other day and explained her displeasure with the price. The lady rep she talked to was able to work that out with her to our satisfaction and we got our bill cut by quite a bit with discounts that we didn’t realize were available. Overall, we're very happy with Terminix and we plan to stay with them.
Thank you for allowing us to keep your home pest free.
Reviewed Sept. 21, 2017
Scheduling a service with Terminix is fast and organized. I call them and their representatives are courteous, responsive and they do whatever I tell them. I was looking at some insect infestations and the technician gave me some advice. Then the guy came and sprayed mainly to get rid of ants and it has been successful.
We are so happy you had such a great experience!
Reviewed Sept. 20, 2017
When we had crickets, I scheduled a service with Terminix for the first time and it was all right. They wanted the money so they got here real fast. My wife handled the technician, and he sprayed for the bugs in the house. My wife had no complaints about him but we were surprised that we still had some crickets at the beginning. Also, Terminix quoted me one price and then the technician asked for a different price when the time came to leave. He wanted twice than what was quoted, which was no big deal but I brought it to his attention.
We are so happy you had such a great experience!
Terminix Company Information
- Company Name:
- Terminix
- Year Founded:
- 1927
- Address:
- 150 Peabody Place
- City:
- Memphis
- State/Province:
- TN
- Postal Code:
- 38103
- Country:
- United States
- Website:
- www.terminix.com
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