Terminix Reviews

The Terminix team has been treating our yard for mosquitoes. Every one of them has been cordial. They let me know when they're coming and they come when they say they come. They do their job and the mosquitoes are staying away. The service is performed routinely. However, the first time they did it they didn't call or email me so I wasn't sure if they came then as I wasn't there, but after that I have known that they come. So doing the scheduling is easy. The techs are definitely professional, knowledgeable and explained what they're doing and what the product would do. I'm glad I have their great service as we've had a lot of outdoor activities and we're not getting eaten up by mosquitoes.

I had called Terminix initially because we have their service for termites but we've been noticing mosquitoes around so I asked them if they service that, too, and they do. The area has been reported to have the West Nile virus in mosquitoes right now, so it's another reason why we got the service. The technician did his job, sprayed everything he needed to spray, and he was gone. So far we've had only two treatments and Terminix is coming out tomorrow for the third. Their techs were prompt, very knowledgeable with the products and what they would be doing. They were also very courteous in asking us to keep the dogs in and in giving us certain rules that we need to follow while they're spraying. They go out of their way for us, which is nice. When they do their job, they make no mess nor get anything broken. Because I’ve had people in the past come and service us and they broke things.

Important in the South to control cockroaches and termites.

Technician arrived on time, listened to my concerns, and provided appropriate service.

Horrible service!!! We booked an appointment online for someone to come out to our house in Dallas, TX on Wednesday July 13, 2016, and no one showed up. Called customer service at that time, and they apologized and rescheduled someone to come back out from 7:00 am to 9:00 am the following day. NO ONE showed up, or bothered calling. Horrible customer service.

Our service technician, Gregory ** -- who goes by Kent -- is the best! Kent always calls a day ahead to make sure that the scheduled service appointment time is good for us. Kent always shows up on time, looks clean and neat, and is always polite, respectful, professional and friendly. Kent services two accounts for us, one across the street from the other, and no matter how often the Terminix computer mixes things up and schedules the two accounts incorrectly, Kent straightens it out and coordinates the services on our two accounts -- very helpful. The excellent service Kent provides is the number one reason we continue to be highly satisfied Terminix customers!

Termite Inspection: Technician was professional, courteous and detailed. Sake was great!

I have a monthly mosquito service by Terminix. It's all done automatically so I don't have to do anything. Steve is awesome and I would recommend him. He does my mosquito service and my regular quarterly pest service. I like the service done on a certain day and they schedule it on that day. Steve would go in and automatically update it to the day I want it. The only issue I had with them was with the yearly inspections with the termites. It was not Steve that comes but some other person that does it. I originally scheduled it and then the first time, I waited all day, but he never came. The guy had some personal issue. I was pissed off because the manager should have at least called and said that the guy is not coming and to state the reason, and that would have been fine. I don't like that I had to be the one to reach out at the end of the day and say, "What the hell is going on here?" But other than that, I am satisfied with their service.

Terminix does mosquito treatment for us and it's scheduled every month. Mosquitoes are still present, but I'm satisfied with the service. The tech that was sent was very professional.

I called Terminix due to a spider problem I was having. They came right out and sprayed and we have no more spiders!!

I love my exterminator from Terminix. I have the same one all the time and he is great. He listens to me and he does what he thinks is best for what's happening in my house so I'm very happy. He came recently but I didn't see what he did because he knows what and how to get where he has to spray. He took care of everything and it seems to have worked. He's very personable. We share personal, not intimate, things about family so I feel like he's almost a friend. I was always afraid to have an exterminator but I'm very pleased with what he has done.

I spoke with the Terminix reps today about why I had to have so many changed appointments this month, when there's just one date that they're supposed to come out for me. My service schedule was changed three different times. On one of these, the technician came out on the regular time. My service is scheduled routinely, but they keep changing my dates without me knowing, and it gets confusing. Like when they came yesterday, I had to go for my COPD checkup, so I wasn't here when the technician came to do the service. But he came back out, knew exactly what he had to do. I had no problem with him - he did a very good job.

Rusty was awesome on the recent exterminating visit.

Service technician, Tony ** is not only efficient but caring & friendly. He lets us know when he is on the way which is a big help to us.

Great service. Very friendly employee. He does a Super job.

Our agent is very personable, very thorough, a very good representative of your business. Service 3 times a year and it works!

Terminix comes out to spray for mosquitoes monthly. They usually let me know in advance what day it's going to be and I call them if I'm not available or for some reason they can't do it that day. Otherwise, I wait for their guy to show up. Every technician who's been out has been friendly and really nice so far. I haven't seen any mosquitoes since their service and we haven't had a lot of rain where we are so that keeps the mosquitoes down anyway. Nonetheless, the experience has been very positive and I'm very satisfied.

We have our regular pest service by Terminix. They come routinely. But then I had more pest activity so I scheduled online for them to do a follow-up. Scheduling took me a couple of minutes and it was very easy. They came right out and took care of it. I had no problem. The technicians that I've had have always done a nice job, been very friendly, and courteous. They call ahead, come to the door and check on what needs to be done. They also have a great website service. It works really well. It's easy to track all your appointments and see all your invoices.

I have been dealing with Terminix for months now. They did a termite treatment and for one left holes all in driveway put down Sentricon bait system. We still have termites. Have called several times no one will call back and no one shows up. There's new damage to house. They are the worst company for termites and something needs to be done asap.

Our Terminix service is done routinely and everything has been going well. We asked them to take care of the mosquitoes. They notify me what day they're gonna come so we can shut the windows and so the smell of what they're doing doesn't end up coming in. The first time that I had them out, they surveyed the land and told me some problem areas and what they could do to help. The technician was great and I signed up that day. Terminix has been out twice since then and I haven't been home when they came out but they're professional, courteous, and everything was good. There are no mosquitoes in my backyard now. Terminix is doing what they said they would do.

I've had an excellent experience with Terminix. I have their mosquito treatment and the general pest control service. The mosquito coverage is new for me and it's going to be once a month for a couple of months. The general pest control service is going to continue as long as I think they're satisfactory. Moreover, I get to schedule my service. Sometimes, they notify me when they'll be coming, but if I'm not happy with that schedule, I can cancel it and get another appointment and that's how both services work. I get their clear email notification well ahead of time. I print it up, put it on my fridge so I don't forget and have the schedule marked on my calendar also.

Terminix does the mosquitoes spray for me and it's performed routinely. The guy who comes and does all the inspections is amazing. I never had an issue with him. He's knowledgeable and professional. He told us that when every time we need something, he will be there right away. No questions asked. I keep my house open for him and I don't need to be there because I trust him with my eyes closed. I don't need to worry about it. There's still little mosquito after the last service but he told me before that it won't be 100%. I'm happy with Terminix that's why I keep calling them and not anybody else.

I like Terminix as the formula that they're using for the mosquitoes works good, I'm pleased with it. However, to send out the technician was the poor part. Alabama weather is going crazy. It's a lot of sunshine in the morning and you never know what happens in the afternoon, it's pouring rain and storm. They have a monthly schedule then the guy comes in and sprays. They said the formula of the spray has to be dried within 24 hours and it would work. Two hours later, it just rains and washes the formula of the spray out. Then I noticed that the mosquitoes still come in biting the next day or two, the formula didn't work.

I wrote a review earlier about the technician not showing up the last time. They contacted me and tried to reach a solution. They offered me that the manager would come by himself to do the service. I agreed and he came and did it. I change my rating to three stars because they tried to fixed what happened. I would give 5 stars if that happened from the beginning.

The technicians who come to my house are nice and friendly. The treatment is working but after the spray, my tenant said that there are mosquitoes still. So they need a stronger and more effective spray to kill them.

We have had 2 treatments for pests. The service took all of 15 minutes but the technician was more than 1.5 hours late for each appointment. The first time the technician said his alarm clock did not work. The excuse for the second time is that a technician from the wrong area was scheduled... My advice is to try any other service than Terminix!

We couldn't be happier! We had a terrible problem with ants. Terminix had to return a few times as the ants were everywhere. But, now the ants are gone and we are very happy with the service. Thanks to a friendly and professional service tech. Thank you.

So I had termites and purchased service thru Terminix around 5 years ago. I paid the initial thousands of dollars to have them treat and take care of my issue. The salesman, inspector decided to use the liquid treatment on my property. I pay my yearly renewal fee to keep the warranty/guarantee up to date which I find out recently that I'm not 100% protected/covered like the salesman/Customer Service told me I would be initially. Great to tell me something different 5 years later. I'm assuming I get told that over and over again so they can get that initial huge amount of money and renewal fee each year. So all the sudden instead of renewing your yearly protection over the phone, an inspector has to come out to "check" your property. Lo and behold I'm told we don't use the liquid system anymore, doesn't work as well as the bait system and I believe some other reasons.

I'm more than happy with the Terminix guys. They're always real nice, polite and helpful. The tech always comes to the door and lets me know which things he's going to do. Then he comes back to the door, tells me that he's through and asks if there's anything else I need. They take care of everything. I'm also happy with their service and my daughter says the pest activity in our home seems to be better than the neighbors'. They didn't get rid of everything but they got rid of enough of it that she can tell a difference. I've recommended them before.

Terminix is one of the best companies I do business with. Very reliable service. Maybe it's our service tech, Joel, who has been out tech for years, but I really think it's the overall company. If I have a problem between treatments (every month), all I have to do is call. Terminix has solved problems that no other pest control company has been able to.

I was very impressed that I called for a technician to treat the inside of our home and scheduled an appointment within 24 hours!

I love the service I receive by this company!! My technician do a wonderful job, he is courteous and always on time!!! Thanks Terminix!!!

Our technician, Greg, is just great! Always professional, on time, information readily available if we have any questions, and always urges follow up if we have any issues between visits.

Not satisfied. They return no questions asked. No extra charge!

We have used SOS/Terminix for several years and had great results. There was a period of not so great service mostly due to rotating techs. Seems to have improved over the last two month.

The technician showed up for the monthly service neat and well groomed well within the designated window for service. He performed the service in an expedient and efficient manner. He was very polite and personable while conducting himself in a professional manner.

Have a severe brown recluse spider problem and our technician is keeping it under control.

My recent service with Terminix was for preventative services. My primary issue is mice and the techs have laid down bait traps. They do a great job at controlling the population. But when they come out, I'm never home. It's a scheduling nightmare but it's not necessarily their fault. Generally, I speak with somebody on the phone to schedule a service because I can't work through the web interface. Either I'm locked out or it tells me I don't have an account. I end up doing three service calls a month, which they provide free and that's wonderful. Then, the techs come right out. They are amazing and without exception, really friendly and nice. They do the job and the job works. Now, the mice problem is almost completely gone. I haven't seen them out for months. I got some spiders and ants, but they stick mostly to the outside of the building.

Terminix has the best workers. They are friendly and understanding to your needs and desires. They explain everything clearly so that you can understand. They are very accommodating when it comes to scheduling your appointment. With Terminix, everything is good to go!

The technician is prompt & courteous. I like that everything is done outside, so I don't have to make sure I'm home.

I recommend Terminix for pest control service. Troy has been our service provider for over 6 years and has been thorough, timely, and kind.

Good timely service.

Nick has always been prompt, professional, courteous and delivered excellent service. The treatments are very effective!

Tyler is always very thorough with his work and on time. He always calls prior to his appointment to remind me and follows up with a written report after his visits. Thank you very much Tyler!

The Terminix people are very respectful and professional. They realize they are servicing our home and treat the facility with respect. The service rep is friendly and keeps me updated on the tasks he will be performing before he starts.

Technician was friendly and was thorough.

Outstanding performer. Handle routine problems quickly and efficiently. Researches different and difficult pests and returns to check on efficacy of action. Truly a professional.

We were scheduled for May 23 to be tented. The men came to tent at 5:15 PM and said they couldn't do it because we have a covered lanai (decking). My husband and I were with them and suggested they put plastic covering over the deck. They then called supervisors and went to front yard to talk, and after a few minutes, I went to see them and they had left - did not even tell us they were leaving. Called Terminix as we had all food out of house, arrangements made to drive 1 hour to Stuart to stay with friends, and 2 dogs - one that is 15 and can hardly walk. Of course, you do not talk to a local Terminix person when you call - EVER - no matter what day or time. You are sent to a call office in Tampa and they relay the msg - and someone will call us within 24-48 hours!!!

Terminix sent out their tech (Kim) and she is a very nice tech. However, I paid $1,100 to have spot treatment done as well as 2 more years of service. A couple days later I changed my mind and decided to tent now. Kim said she would process a refund for the $1,100 I had already paid and also said she would tent all 5 units connected to mine for $750 and later that changed to $810 just because... Last week Tuesday the 21st of June I called to see where my refund was since I had not seen it come back into my card. Kim asked I call the main number and once I called I was told it would take around 3-5 days for my refund to go back in my account. Today the 29th of June I checked and my refund is still not there. The incompetent people I spoke to today at Terminix said the money never came out of my account and I see it posted every day.

When the Terminix guy came out recently, it was part of our routine service with them. I always call them up and they schedule me for a time automatically every month, but I generally call up and change the time to one that works better for me. I also like for the same person, Jason, to come out all the time. He's been coming for a while and I've had an excellent experience with him. He is very knowledgeable and polite, and I like him.

Good service. I am not experiencing any bug problems this year.

I know that if I have a problem I can count on Fred to come and take care of it.

Very pleased with the overall service from Terminix, including the professionalism of the technician. Scheduled appointment are always kept, and treatments are very effective in addressing my pest problems.

As usual, our technician was prompt, and all bug problems were solved with that one visit. We have never had a problem as long as our current tech, Brenda **, has been servicing our account. She is very competent.

I really like that I have the same technician every time. That shows me the commitment of the company to retain employees. To me, this is an example to a good company. My technician has always been on time and polite. Very efficient.

Showed up when expected, very courteous and polite, quickly did his job, and answered my questions.

They did a great job tenting and clean up.

The guy from Terminix has always been doing a good job. Everything is wonderful with my experience with them.

No matter what, go elsewhere. The management could not care less about the quality of service at this location. We contracted Terminix to complete a crawlspace encapsulation at our home on 3/29. They began the work on 4/13, which included just pulling out the old insulation, and have not been back since. It's 5/26. They left 1800 square feet of insulation sitting in my backyard since 4/13. They have repeatedly told me that they are coming out the next day to pick it up, yet here it still sits. I have been leaving messages at every level of management for weeks that the city is ticketing me for the insulation and Terminix has done absolutely nothing but make promises. They consistently pass the buck and make excuses on those rare occasions when I can actually get in contact with someone. And then they have the audacity to treat me as if something is wrong with me because I am upset about the situation.

It was quick and service man very nice and helpful.

Very nice, professional, and knowledgeable technician. He's always timely and pleasant and takes care of any additional issues or questions I might have.

Using Terminix for many years. Very satisfied. I have the annual plan, where the outside perimeter of my home is treated 4 times a year. Only once or twice over many years did I have to request additional treatment in my home. There is no charge for this additional service. Highly recommend Terminix.

I had an appointment between 3 and 5. I took off work so I could be home. Finally at 6 I called customer service where they couldn't get a hold of the tech. No call no show. I am very disappointed with their customer service. I would not recommend.

Excellent job. Very friendly and thorough.

I am always pleased with the around the house service of Terminix. The technician is polite and efficient. He always calls ahead, which is in addition to the robocall from the company. Terminix service is effective pest control for me.

Terminix visits us about two or three times in the year. I was having a problem with a few pesky bugs. They haven’t had the need to do inside stuff lately. Their technicians call me and let me know that they’re coming, and they’re very polite. Terminix has been a big help as I don’t see any bugs inside.

Terminix was the first to call when I inquired about pest control services. Initially, the first person I spoke to was very friendly and helpful. I got my estimate and my appointment for the next day, which was between 5pm - 7pm because I work. I left work 2 hours early the day of my appt to ensure I was home in enough time to meet Terminix. I have a huge spiders problem (tarantula sized spiders but they are called fruit spiders) so of course I was desperate to get it done right away. No one showed up so I called to find my appointment was switched to the next day between 5 - 7pm. Highly disappointed I thought maybe it was my mistake on which day, although I swore they said the day before. So I left work early again the next day, which was an inconvenience with all the work I had left on my desk.

My Terminix technician, John, has been my technician for 5 plus years. He knows what I like. If I need something extra like the crawl space or a beehive he takes care of that as well. I would recommend Terminix over their competitors. Very happy customer.

Excellent service from Emmanuel **. He is always concerned about customer satisfaction and makes sure that the issues are taken care of - he goes the extra mile. Prompt, thorough - very thorough - and takes the time to do things right. Issues are ALWAYS resolved!

I am so lucky to have my service tech! Service is always prompt, thorough. He takes his time with me to explain any questions I may have. He's always here on time and never ever late! But the best part is there's no more bugs, and believe me, I had more spiders and pincher bugs (earwigs) than I had people in my house!

Keep up the great work.

Terminix's service is wonderful. Whenever I call them, they respond right away. They visit on a regular basis and they let me know ahead of time. They let us know that they were there in the summer months when we’re not there. Their technician was excellent. We had a little problem for a while with the little silver bugs but those are gone now and I haven’t seen them in a couple of years, so I'm very happy.

I've been a Terminix customer for years and their service is excellent. Their pest service has drastically reduced bugs, especially ants and spiders, and their yearly free termite inspection is nice. Before we used Terminix our house and property were overrun by ants and black widows. Now we see few if any ants and no black widows.

Terminix came in for a bee issue we had in the yard and around the house. The gentleman came quickly, sprayed and seemed to have taken care of it. My husband said he was very professional. I'm going to have to place a call and request another service soon because we have an issue in another area of the yard. However, Terminix has been very good and prompt, and I'm pleased they've done the job with the most recent service.

After getting a Summary of Charges after a termite inspection, I was told by customer service it will take 24 to 48 hours for someone to get back to me in order to have simple questions answered regarding a Termite inspection that will cost over $1000 to repair and treat. When handling hundreds of thousands of dollars of investment properties, owners should expect better customer service to answer simple questions and to schedule service. Terminix... Make sure you provide more rapid response time to your customers.

Always responds to special requests. Heavy pest areas etc. Have enjoyed our experience with Terminix, Found them helpful, friendly and efficient.

I told the technician about an issue that I had in my kitchen. He was very helpful and took care of it. He was very easy to work with. Moreover, bees and wasps have always been an issue of mine. When they come once and if there's still an issue, I can always call back, then they will come here with no extra charge. That's very important to me.

I have good experience and have found pest control to be very effective. I am advised of scheduled service well in advance and Terminix has been very accommodating in meeting my schedule and needs. They have rescheduled if it has been necessary.

On time, no problems because of continued service, excellent customer relations, respect for my time, and clean, efficient work.

I am extremely happy with the service that I have received. My technician Chris is always on time. He is very nice and has done a wonderful job. He was very knowledgeable and helped to reassure myself and my family that he would get rid of the problems that we had. I would recommend Terminix and especially Chris to anyone who needs their services.

We were very pleased with the service of Terminix. They came when they said they were going to come and the technician who came out was well-groomed and polite.

My husband and I have utilized Terminix for the termite control and monitoring for several years. Therefore, when we realized we had a rodent issue, we naturally turned to them for help. They quoted a price and we paid it. They came out to seal up the exterior of the home. Now, one would assume this would result in careful, professional work. Unfortunately, we ended up with bubbling, shotty-looking work that detracts from the home appearance. You can actually see the sections where the material they "injected" has caused a bubbling in the roof area. That being said, we were still hopeful that perhaps it would resolve the issue. That was the level of our desperation, shotty-looking, but if it works, we'll be happy. I cannot help but think now, that perhaps if we lived in a more affluent area, with nicer homes, that this would certainly NOT have been acceptable work for the workers or the company.

My technician is great. He comes when I need extra service. However, your schedulers are difficult to deal with and don't seem to know what they are doing!

I called Terminix out for the mosquitoes. Scheduling was a piece of cake. And then, their reps came in and asked questions. They wanted to make sure they're doing the right thing and it's very pleasant, quick, and painless. They definitely got rid of the mosquitoes.

Our Terminix Service Technician, Joel **, is knowledgeable and prompt and we are always pleased with his service! Even though we always receive an automated reminder call about our quarterly pest control service, Joel always follows up with a personal call to us! And if we find that we need service beyond our quarterly schedule, Joel is always able to help us!

My Terminix man notified me of the time he would be at my home and when he was done with the service. He also left information on what service he performed and left the outside of my home tidy and clean. I would recommend this service to others.

I have been trying to get an answer for several weeks now over a billing. Three emails have resulted in me being shuffled to at least two different sources with no results in sight. I paid over 900.00 for a year's service and still get billed for incidental service with no explanation. Not a happy camper at this point and am considering NOT renewing service with Terminix.

We have been with Terminix for several years and have always been impressed with the knowledge and professionalism of our technicians. Once there was a huge hornet's nest (about the size of a basketball) discovered in a tree near our driveway. Small children were playing in the area and we called Terminix. He came out dressed in protective gear and removed the nest.

My Terminix service technician is the best person, and technician. He takes great interest in our home, in keeping it pest safe, and interest in our satisfaction all around. Could not be happier.

I called Terminix for both termite and flying carpenter ants. It was scheduled very easily and it went smoothly. The service techs came very promptly and planted the termite bait traps around the perimeter of the house. When that was finished, another person sprayed around the sides of the house for the carpenter ants. I’ve seen no sign of any termites or carpenter ants since I had the service. Unfortunately, a week after they came, contrary to my instructions and walk-around with them, my spring cleanup maintenance people covered seven of the eighteen termite bait traps with mulch. The Terminix tech had made a chart of the location of those bait traps. No one’s come to check up on the activity in the bait traps since they were installed. I have tried a couple of times to get a copy of that location map so that I could uncover them. I’ve called them, but haven’t had any response. Nevertheless, I’m very satisfied.

My most recent service was thorough. I was pleased by the professionalism and courtesy of the technician who came to provide the service. I also appreciate that the chemicals used to treat my home don't have that odor that I remember from when I was a child.

My technician called me in advance, which is always my request but don't often get from other services! On time, polite, caring for my animals, quick and thorough!

The technician arrived on time. He was very clean and professionally dressed. He did his work promptly and efficiently.

I've had Terminix come on a routine and they usually send me my schedule and if it doesn't work, then we reschedule. Recently, the technician of Terminix came on a Saturday morning, close to 10 AM and he didn’t ring the bell. But he did the outside - around the house.

Terminix has made mistake after mistake, and I've only been with them 2 months! First, they billed me twice the amount they originally quoted me for the termite-pest control package. Second, my bill kept increasing every month! Third, after the termite spikes were put into my yard (front & back) I still had termite activity! I called & asked for a termite specialist to come out. They scheduled me on a Wednesday between 1-3. I took off from work and waited at home. No phone call! No show!!! When I called the office I was told that my "pest control 2nd service operator's" truck broke down. I didn't need a 2nd service for pest control! I needed for the termite I inspector to return. Why didn't someone CALL ME? Now, I have to wait to get a phone call from a service manager who will reschedule yet another appointment; which I'm sure will have to be during the hours that I have to be at work again! I thought this was a "reputable" company!?!?

The problem I had occurred before I bought the house. The Terminix technician and I communicated fine. He was around for about eight minutes to inspect the property, then he told me everything was good and that was it. Since I bought the house, there hasn't been a problem. I just keep Terminix as an insurance policy.

I can always count on my technician to show up on time. He's never been late in two years. I used to have to remind him to hit all of the spots but now I just open the door and he gets to work while I do something else.

We were suppose to have our first service call today and Terminix was a NO SHOW. We called the company to find out where they were and how much later they would be and all we got was the runaround. When you call the 866 # you first have to go through the computerized answering system answering certain questions, then you get a live person who you basically repeat the same info to, then you are switched to someone who asks the very same questions you just answered.

I had a rodent trapped in my basement and I have kids around so I called Terminix so that they could clear it up. We scheduled a day and time but it was not honored. I called them but there was no response from their helpdesk. They did not work for me at all. We had to use our local contacts to get to the supervisor assigned for us and then only things started to move. Angelo, the technician who came, was very professional and did a great job. However, the payment for the service and support from Terminix was not worth it.

My serviceman was very thorough in his inspection of the outside of my condo. He came inside and was careful to put on booties to keep my floors clean. He did a really good job. I haven't had any other episodes.

We had mice in the house for the last few years, and traps were not working. We hired Terminix and were very happy with the result. Their technician spent 1-2 hours on site plugging holes etc. The important thing is that he knew what to do and what would work. Here we are 3 months later, and there are no signs of mice. This was somewhat expensive, but getting rid of the mice is worth it. The technician was on time and very courteous and helpful.

Terminix comes out every quarter and they let me know automatically. I have four houses on Martha's Vineyard and they do all of them. If for some reason it's not a good day, I call Laurel in the Bourne office and we will change the day. I give a lot of credit to her for being more than a receptionist. The technician, Bruce, will call my property manager or me if I'm on the island and we have an extremely good setup. Communication is phenomenal. I rarely have any pest activity in my house. Every once in a while, maybe once a year for one of the houses, I'll get a few ants. I'd call them, they come within a day, work on it, and it goes away.

Professional quality service provided.

The service tech arrived within the time that had been stated he would. He had id, his uniform was clean and he acted professionally at all times. He always inspects the outer perimeter of our home and then knocks to come inside. He is thorough and always pleasant to speak with.

We have Terminix on two different properties for a number of years. However recently, scheduling the service was horrible. I can't talk to anybody from a local office and has to go through a main office. I wanted the appointment for two weeks out and they told me that they couldn't make appointments that far in advance. I called again a week out and they said that they didn't have any appointments on the day that I had wanted. I had to request that they had to send something to somewhere else to find out if we could get an appointment on the day that I wanted. Then I got confirmation of an appointment on the day that I was not available.

Scheduling Terminix's service was fine and the technician was very nice. However, I don’t like the idea that they bill people and the people pay them. We paid the technician and he gave us a receipt. And the next couple of days, we received a bill. I don’t know what happened. I called and complained to somebody and the rep was not that courteous. She said that the billing was out automatically. How can they go automatically if people pay them?

The technician was on time, friendly and listened to my concerns. He treated the affected areas. The problem is still occurring however.

In my only experience with Terminix, they said they were going to come on a certain day and time and the tech did show up at the appointed time. He was very knowledgeable, thorough, and handled everything that we expected him to. Clearly, he had a lot of experience. We've been very happy with the results so far. The pest activity bogged down quite a bit. I like Terminix very much.

I have been under contract with Terminix for 9 months on a cottage I rent out. We needed to get rid of the 4" long cockroaches. The service guy is called out regularly but to no avail. I'm about to lose a good tenant because she is afraid to walk around in her home at night because the cockroaches are still invading the unit. The service guy sprays (I think he is using water!) and nothing seems to help. When asking for help from the corporate offices, they will not give me the local phone number and just cancelled my service. I can't find any info on their "100% Money Back Warranty"... These guys are terrible! DON'T USE THEM!

The service seem to be good. My main problem was mole, crickets and wasps; those critters seem to have met their match. At least the problem seems curtailed. The ant this year are more of a problem. It must just be the year for ants. I'm not the only one fighting them. They disappear after treatment and a new bunch moves in two weeks later. Everything else that crawls has been terminated though.

Service is good but I am finding unwanted pest in my yard earlier than I had anticipated.

The service provided by Terminix is quick, easy and worth the cost. Our technician, Matt ** is very knowledgeable at what he does. He takes the time to explain and offer suggestions for improvement each time he visits. He always calls ahead to schedule service. He is prompt and always professional.

They set the time that they come and it doesn't interfere with our busy daily lives. They always show up on the date and time they specify and even when we are home, we barely notice them being here. They do the work in a timely manner and are always good about communicating with us the activity they've noticed and what they've done to take care of it. Before choosing a pest control company, I shopped around and they are also the cheapest option that we found but still provide quality.

Terminix has been fantastic and we appreciate it. There are two elderly women who live at the home and they’ve been ecstatic about the work that Terminix have been doing. We’ve got the contract for the squirrel and little by little Terminix is getting rid of them. They’ve patched up a number of holes and they’ve done a number of different things there. So far, I’ve been very happy and I’d absolutely recommend them.

Our Terminix technician is always on time. He is pleasant, informative and thorough. He is considerate of our time and makes us feel like important customers.

I have been incredibly disappointed with our experience with Terminix. Several months ago, I developed odd bites on my foot. We had previously had bedbugs in our home two years ago, and I was afraid they were back. I knew it was unlikely, and didn't really see any other signs of them, but Terminix offered a free inspection so we scheduled one just for peace of mind. When the inspector came out, he did not see any signs of bugs in the first bedroom, or anywhere in or on the bed in the second bedroom. However, he did find what he said was a dead stinkbug deep in the crevice of the floorboard of the second bedroom. Since we knew we had had them two years ago, my husband ask the inspector if it could have possibly just been there for two years (as it was in so deep the inspector couldn't even get it out). He said "no way, it would be dust by now."

My experience this year with Terminix was not the greatest. They missed a visit completely plus they got my services confused. I have two kinds - one is for exclusion of rodents and the other one is for termites. I pay two different prices for the two services and they just don’t seem to follow up on the rodent problem. I and I want them to come and exclude. The technicians that come are fine, especially Ed who is very good. I’ve also recommended them to two friends. The lady next door and my friend got them because of me.

Our service tech Enrioque ** is our service tech and is one of the best there is. Also we just had a termite inspection from another tech (can't recall his name) but he was nice, thorough and very professional.

As a previous customer, although in a different state, I was familiar with TERMINIX. I was satisfied with their ability to work with my schedule then as they do now. Technicians are friendly, stick to the schedules. Flexible to work with and around changes in the scheduled service plans. Answer even the dumbest of questions, suggest corrective measures and explain the "how and why" they perform the service.

I paid 7,125.11 to this company for various services. They have used 6,577 of it and are now billing me for service. Wonder what they did with the rest of my money? They also promised me services that they did not perform and they also promised to waive the service fees for a year since I paid so much in advance. That did not happen either. I will never use this company again. The service person was friendly. Too bad he has to work for a fraudulent company.

I called and set up an appointment for their free home inspection. I have a two-yr old daughter that is receiving bites I can't find source. They called and cancelled appointment and said expect someone to come out on Tues. By two o'clock Tuesday I received no call so I contacted Terminix. They informed me I cancelled appt. I informed them I never did and asked to speak to rep Michael supervisor and instead of transferring me, Michael proceeded to hang up. Called back and was told they will not service my property due to rep Michael and now I still have problem, low income and no help. Thank you Terminix.

We have had this service for years and would recommend them to anyone.

It was nice that our Terminix guy gives us a call letting us know he is coming at a certain time.

The technicians are always extremely professional and courteous.

Terminix has been great at getting rid of my ant problem. I had swarms of ants coming in before they began treating my property and house. My service technician is very thorough and I really appreciate them being so responsive.

Scheduling was very easy. I made a phone call for a pest issue and the service was scheduled. Plus, the technician was pleasant and thorough. Since the Terminix service, the problem appears to be resolved. I'm pleased with the service.

The technician was very professional and checked the inside locations indicated on our report. We were also having a little issue with mice in our shed and he very willing said, "I have traps in my van!" When the regular yearly service was complete, he then set four traps in our shed.

The service is great. I have 3 months service and I don't have any bug problems.

Terminix works very well with me when scheduling my service. We have the service done every year and since we’re doing that and have the coverage, we have no problem with the pest activity in our store.

Terminix do regular pest control and termite inspection for us and they notify us when they’re coming. The technicians were very good. Whoever comes is very courteous and seems very knowledgeable. When we have questions, they always tell us exactly what they did. I always have them come in and check the basement in case there are any mice around and they take care of it. I don’t see any bugs and mice, so that’s good.

The quarterly pest control service was exemplary. Russ was on time and the pest control service was done in detail - a beehive in a front yard bush was located and exterminated. The work was exemplary.

The technician shows up within the time frame expected. He covers the whole property and asks if we have any specific concerns. We are very please with our service.

My technician is usually very friendly, considerate and prompt with service.

Great timely service, knowledgeable and courteous. Listen to any concerns and then addresses the problems and resolves any issues.

Noel has been our service tech for years. He is OUTSTANDING!! He is always prompt, extremely professional and courteous. His appearance is always top notch. This was a regular service call. There was no issue.

Timeliness, work ethics, promptness, taking care of business in a professional way and guaranteeing complete satisfaction. We have been with "T" for well over forty years and plan to keep you folks around as long as we are in our home... Many thanks for your service.

Our recent Terminix service was an outside treatment for the ants and the spiders. It was great and worked very good. The technician was really friendly and says jokes.

I called Terminix to come back and take care of the original pest issue. They had sprayed everywhere initially for the ants but the first person missed one of the trails that were outside, so the ants were still coming in the house. So I had a second visit, and this second guy looked at it and found one other trail that was leading in the house. The technicians have been very nice. But I’d been gone for two and a half weeks, and I come home and there’s still another trail that leads upstairs to my bedroom that has not been addressed yet. I haven’t been home long enough to call them again, but I will be calling them before the week is over.

Terminix came out to service me May 11th and the scheduling process has been fine. They would come out every other month. However, the bill was sent out before the payment posted. Other than that, it's been good. The technician was very nice and I would recommend them.

Mike, the Terminix guy who comes in every other month, is great. He listens to our concerns, checks the traps for mice and sprays around the outside. He's really good.

Our technician Brian is always upbeat and positive, responds quickly and appropriately to concerns and is always very professional in appearance and behavior.

They are prompt, friendly, and very helpful.

I would highly recommend Terminix to anyone who is looking for successful termite and pest control.

When I originally signed up I was given a brochure explaining their product weakens over time in accordance with environmental regulations, to a point where after 7 years, refresh injections need to be made. After the 7 years was up, their reps acted like they knew nothing about this and continued to get me to sign up for continued annual coverage, saying the chemical was still effective.

It has been a great experience all the way around with Terminix. I book everything online and I always request one particular guy who treats everything. Roy is a great technician. He's the best. I would highly recommend Terminix.

Service technician came on time, was professional, & answered the few questions that I had.

The service tech always calls the day before to ask if there is anything he needs to look out for. He is on time and keeps things clean.

John is wonderful. Any concern I have is no problem for him. He answers my questions & no matter the weather he has a smile on his face. He is on time & makes me feel confident that I will not have any problems with pests. He also makes sure all the gates to my yard are closed & secured before he leaves. I have 3 dogs & don't want them to get out. A big thank you to John.

Your technician was courteous and efficient. He was considerate of our newly refinished hardwood floors and worked cleanly and efficiently.

Our Terminix technician ran out of time on his initial visit for his assigned job, so made the effort to return another day to satisfactorily complete his assignment! Job well done!

I haven't had any problems with Terminix. The recent experience was good.

My technician is always timely and courteous, willing to answer any questions I have. I have been nothing but positively impressed by my service with Terminix.

I have had a contract with Terminix for about the last 10 years, both on my house and a business property that I own. I have no complaints about the service, inside or outside. The technicians have been polite and efficient and I have no pests.

The technicians of Terminix were very cordial, polite, and nice. I have no problems or complaints whatsoever.

Terminix came out 3 times to retreat for subterranean termites and drilled where they didn't drill before, followed by the territory supervisor to ensure the job was done correctly. I do believe now the termite problem has been treated correctly.

Our technician has been on time and does a great job.

Friendly and courteous customer support personnel.

Tech showed up on time and addressed the issue we were having with termites. No more termites!

Our technician was on-time and completed our routine service promptly. He then addressed our continuing mouse problem, indicating possible areas of entry and refilling bait traps and glue boards. As we live in the country this service has been essential for us and has virtually eliminated our mouse problem.

Terminix is reliable and dependable and scheduling the service with them online was very easy. Also, the technician was very friendly, on time and did a good job.

Terminix eradicated my termite problem quickly and efficiently. The service tech was neat and clean and extremely knowledgeable. I most heartily recommend this service to anyone having termite issues.

We finally got this resolved and have decided to continue our service with Terminix, esp for Mike **. He's a great guy. Have always been satisfied with him (9 yrs.). Mike is the one who finally got this problem resolved for us. All of this being said, customer service needs a lot of changes. People who we talked to didn't know what they were doing. They put us on hold almost an hour.

The agent was very polite answered questions that I had about bug and ant control.

If at all possible I would never change Terminix for any other company. I have been so blessed with this company!

Great response and knowledgeable.

I wrote a review on 11/15/2015 and I trusted Terminix' response as to what they had done and I thought that the $4000 that I paid to have extermination service for rats was way overpriced but did not argue. Now, six months later, my house sale fell through because the inspector detected a rat infestation. In addition I had a local rep come out last week for my exclusion check up and he himself stated that some entry points were not sealed off properly! Seriously! $4000 and six months later I have rats again and my house sale fell through? If this is not rectified I am suing Terminix! I had four realtors come to the house when I was looking to list it and all four of them scoffed at the notion that I used Terminix and now I know why! I NEED this resolved now as I have ample grounds for a lawsuit against Terminix!

We get routine visits from Terminix and their reps are very pleasant. They send me a note that says when the technician is coming, he appears and everything is perfectly fine. It's been thirty years and the pest activity is non-existent. Terminix hires very capable people.

Technician is very professional and knowledgeable. Service is always timely and convenient.

We have had Terminix for over 10 years. Our service technician is always prompt and very kind.

Job well done as always.

We have been customers for 50 plus years and I don't like having to call in every time you folks want to raise the rate. We have two homes covered by Terminix for bugs and termites and feel that the amount we pay is more than adequate.

My Terminix agent is extremely thorough, professional (both appearance and quality of work), and on-time, every time. He goes to great lengths to give me the over and above service. I cannot state enough "positives" for him. He truly is OUTSTANDING! What else can I say? His name is CRUZ **.

The technician was very nice and informative about what he was using and where. I would like to have known if my technician could or had stuff he could put around my garden. I'd had ants but they are still very prominent in my garden. I'm unsure if the technician is able to treat those types of areas.

It took me considerable efforts to schedule a service with Terminix. Scheduling is a mess. When you call, the CS reps will transfer you from one to another. There are more schedulers than customers, so one scheduler has no clue what another one is doing. My wife is dedicated not only to pay for this service but to be online with the reps and they're usually very dumb, slow and not productive. However, the techs do a good job. They check whatever problems and say if everything is fine. They do what they’re supposed to do. I’ve never had problems with them and I don't have bugs in my home since the service.

Jim ** arrived at the time he specified in his call the evening prior. He is always very courteous, explains what he will be doing to correct the problem, always is neat and rates an A+ as a Terminix service technician.

The technician is very caring and knowledgeable.

I really don't have to do anything to maintain Terminix services. They keep all the appointments. Send me the confirmations and reminders I need manage my time and I use auto pay. If I need something in particular, I call and it's never a problem. The technicians are friendly and thorough.

Have had the pest control service for several years. Have had no problems in the home. If any pest problems occur, they take care of them.

In and out without disruptions to our workflow.

Representative was very efficient, polite and friendly.

Great service. We received a call a couple of days before and technician was timely.

I would recommend Terminix.

The gentleman that come to do our service is very professional and will answer any questions we have. He also asks if we have had any problems in between service and will fix the issues that come up. If anything come up in between service Terminix will send someone out to address problem. We are satisfied with our service. Thank you.

We have been using Terminix for many years. The service and the technicians have always been very knowledgeable, professional and helpful. Timeliness has never been an issue for us. And we are pest-free.

I have been a customer of Terminix for the past 19 years. I have been most pleased, but must say the customer service has truly been the best within the past year.

We’ve been with Terminix for so long. We have somebody who looks at our termite traps and somebody who comes to look for mice. Since their service, I noticed that the termites disappeared and we’ve never had them since.

The service Tech is always on time and very clean. Always take the time to answer all of my family's questions.

I have found Terminix to be very good around my home and my plants. They did come quickly when I had a ant problem under my house and coming up in my heat registers. The men always used their booties in my home and checked in with me later. All their service I felt was outstanding!

Very professional service, polite and thorough.

Our service technician is very helpful. If we have any questions, he is always willing to spend time answering them. The tech provides prompt and friendly service. Whenever I call the main number the team is always most efficient and able to handle anything I call about!

We appreciate the professional and friendly service provided by the technicians. We've never been disappointed.

The Terminix technician is so nice, knowledgeable and thorough. He takes the time to answer all my questions.

I like their last visit when they installed the bait traps. Their technicians were very professional. I'm not seeing bugs in my home for now and I’m very satisfied with Terminix.

The branch manager and his employers have agreed to resolve this matter in a manner that is satisfactory. The work still needs to be done, but there is agreement as to how that is to be accomplished.

I have had a termite contract with Terminix for 2 years and have made constant complaints, all the way to Corporate. They do NOT respond within 24 hours. They DO NOT make appointments on time, or in many cases, at all. I lose money for not being at work. I have LIVE termites in my home, flying around, and the branch managers do absolutely nothing. It is supposed to have 24-hour resolution. It has been 2 weeks.

Excellent service! Tech was on time and went about his job quietly and professionally.

They always show up within the time frame given. They do a great job and are always extremely kind and respectful. I really appreciate the fact that the products used are not harmful towards animals! Thank you Terminix!

My Terminix service is a wonder! Almost completely automatic and hidden; The technician comes out and does an excellent job, leaves notice that the work was completed and I get billed later. I wish more services were so convenient!

I've contacted Terminix since it was the first company that popped on my google research due to some "activity" in the attic. I had someone show up and investigate what the problem was and was told I had squirrels and mice in the attic, pushed me into signing papers and of course I wanted to get rid of whatever was going on up there... Turns out after the "billing" was stipulated, and the exterminators showed up to look again, there were no signs of activity whatsoever, maybe some droppings in the unfinished part of the basement that we barely use and possibly there before we moved in... Anyways, you can not contact anyone about it, they will not call you back, now I have a huge bill financed for something I totally did not need to begin with! Do not trust them!! Rip off and terrible in solving any issue!

Cody has been our technician for several years now and has always been courteous and professional. He inquires if we have any problems, tells us what he is going to do and answers any questions we have. He looks over the area and tells us if he sees any problems. He is always neat, well groomed and friendly. He always closes the gate and lets us know when he is finished. He is one of the reasons we use Terminix for our Pest Control service.