Terminix Reviews

I want to share my horrible experience with Terminix. I moved into a 10 year old house in the Houston suburbs and wanted to protect my home from termites, so I agreed to sign a termite protection plan and charged it to my credit card. When I received the service agreement I noticed the terms and conditions and the length of the service plan was incorrect and the name on the agreement was spelled wrong as well. I immediately called the contact number for the Service Manager provided in the contract to inform him of the wrong information and to send me a corrected contract. The phone number provided to me was not in service, that's when I knew I was scammed.

Very dissatisfied with Terminix. It's been three years and they still can't get rid of the termites eating the walls in the house. It takes a very long time for the process to get back to the customer. I guess I should've went with Orkin. Also for three years paid for the Protection plan. They are not the strongest guarantee business. Poor results. I would rate them zero stars for they are zero pest control company. Out $2,000.00. STILL HAVE TERMITES.

Yes, the complaint has been resolved.

Before we agreed to a termite contact, Terminix was easy to contact and they were there to answer any questions. After we bought the service we noticed termite activity a few months later. I called the 800 number and went through a horrible phone tree system until I finally got a hold of someone to report the new termite activity. This was a Saturday, so the person said that someone would call me that following Monday.

We’ve been using Ron for at least the whole time we've been with Terminix and we've requested him when we moved to a new house. He’s our guy. We have our scheduling done routinely. Terminix would call a day or two before he's gonna be here with the estimated time. He's always been on time and any time there's extra work that needs to be done like we might see a new bug in the house or on the outside, he's always ready to come out and take care of it. The last experience has been great and we haven't had any pest activity.

Had Terminix come in early July for an ant problem by my back door and flying ants by my side door. "Technician" came and sprayed the doorways and exterior entry points. Within 3 days my kitchen was infested, all over cabinets. Had them tell me "It takes 3 weeks", had them come back and "put granules" outside and spray again. Almost two months later we still have ants, they have now moved to the other cabinets and now we are also infested with fleas!! (Not even blaming on them, but come on). Question is - why didn't he use anything in my kitchen around sockets, baseboards etc? I called customer service multiple times and they won't let you speak to the local branch. They try to handle it through an 800 number. Would NEVER recommend this company, they do bear minimum, and when they offer to "come back until pests are gone" good luck trying to schedule a timely appointment. Complete racket.

I called Terminix on Friday Sept 2nd, was told by the customer service rep that someone would be coming to my house on Saturday Sept 3rd between 1 and 3 pm for a mice problem. No one showed up or called. I called again on Sunday Sept 4th, spoke to an agent and he saw the comments from Friday's call and said he would have a manager call me 1st thing Tuesday Sept 6th. No one called. I called again on Tuesday night Sept 6th, spoke to an agent, said she would email a regional mgr to call on Wednesday Sept 7th. Still NO CALL!!! This is unacceptable!!! I will never do business with Terminix and I will tell family and friends not to also. Complete joke!!!

Buyer beware if you select Terminix for your fumigation needs. My neighbors' roof was severely damaged in the tenting process. In brief, during the tenting process several tiles were cracked and broken (125 to be exact). Rather than halt fumigation to consult my neighbor to see how to proceed, they completed fumigation knowing the roof was not structurally appropriate. When my neighbor complained of damage after, Terminix was quick to rely on their signed contract stating they weren't responsible for any damage. Mind you, the damage exceeds the actual cost of termite fumigation. The damage was so extensive and outrageous, no one would sign a contract if they knew they were risking damage to this extent.

Our Terminix service is routinely done at some regular frequency. They come in and they leave with little fuss and little mess. The result of their effort is the fact that we are bug-free, and that pleases us greatly. The technician was always prompt, very efficient, very pleasant to speak with and work with. He had a warm smile and a “Good day to you!” and he's on his way.

These people are the best from the office staff to the techs. They are prompt and know their stuff. Very helpful. They noticed a frozen pipe leak while they were doing their regular service. We were out of town and they left us a message. Since it was on the side of the house, who knows how long it would have taken us to see it. They saved us a big problem and a big bill.

After 3 weeks, I was able to receive a phone call from management and my credit was issued. Closed to my satisfaction. I update my rating to 3 stars. Service was good, still no bug issues. Took away 2 stars for the 3-week credit delay and consistent miscommunication. I would still recommend the service, just make sure you are aware of the next billing cycle and be OK with an unannounced change in service schedule times.

Terminix has always been professional. They always tell me of the service ahead of time so I'm never surprised. Our usual technician, Manny, is fabulous. He is the best. The technician before him was also magnificent.

I have my service for 10 years or more now and I've always had satisfaction. Whenever I had an issue, they were immediately taken care of. Terminix was pretty quick to the rescue. So far, I haven't seen any problems. I found a few dead bugs in the house since the last time we've had somebody here inside the house. My only issue is I have a finished basement and the house has a couple of openings, so I always have spiders coming in. So I need to recoat or winterize my windows or doors because they have easy access to my house. But I need to do that for my part and I guess there is nothing that Terminix can do about it. Other than that, I have no complaints.

Your service and your staff are excellent. You come timely if I see any little creatures (ants) in my home. I love Terminix!

I have a yearly contract with Terminix. Most recently they came by and checked to see if there were termites and there weren't any.

My experience is always pleasant. We have a very nice service technician who I like and I'm impressed with. He's always friendly, reliable, courteous and he knows what he's doing. Terminix sends me a notice to schedule their service and that works fine. I also have the ability to change the service time by clicking a link in the email notification I get, so that’s very easy. Their service makes things better than before. It is more than satisfactory and not intrusive at all.

The tech showed up on time. He was friendly, knowledgeable, and took care of my issue quickly with a minimum of disturbance. Haven't seen a bug since his visit.

I'm beyond satisfied! My technician comes back immediately whenever I have any issue. He also let myself and my husband, we can feel free to call him whenever needed.

We have both the termite and pest service from Terminix, and they seem to do a good job. We have it performed routinely, but once in a while, we have to change the time. They’ve always been very cooperative and helpful with that. We see the pest control people every other month, and the termite people come once a year. So far, the pest people have been very pleasant. If we find something after they’ve gone, they come back and spray again or do what they're supposed to do. We haven't seen bugs or anything since the last service.

My service with Terminix is automatic. The technicians just come and spray, and they're always friendly and professional. It's been an awesome experience.

We were not looking forward to the results of a Terminix evaluation of our rat infestation. The evaluation was thorough and given to us by the sales representative in a very sensitive manner. After realizing our financial situation, he worked with us and others in the Terminix organization to set up payments. The follow-up service was remarkable and timely as the overall health of our family improved with the new insulation and removal of all rodent residue.

We've been with Terminix for many years and so far, no problem. The service is performed routinely every other month. The technicians were friendly, knowledgeable and are always here when they say they're gonna be here, and they do exactly what we want them to do.

I have Terminix's service performed routinely, but sometimes they over-schedule their people. I called for an extra time and they scheduled someone, but they're scheduling so tightly that he couldn’t make it. Then I called again and they set a time, and evidently, it was a regular time. I had somebody here working and they went through the house and put out some mouse things, but the mouse was smarter so we didn’t the catch it. I was getting ready to call them again. I understand mice are hard to get, I still have my mouse so I need them back again.

I've been using Terminix for quite a few years now. The service comes routinely. If I have a complaint, an unusual problem comes up, or if I need some help, I'd feel free to call them and ask them to come out. But everything seems to be pretty well cared for and under control with what they do. I haven't got any problem right now with pest activity since our last service. Terminix has been real satisfactory overall.

I'm very satisfied with the people from Terminix that perform pest control around my property. They come out twice a year for the termite. They would just typically email me and let me know when they will be coming and I can always call or email them back if there are any problems. Their technician is very personable, friendly and always ready to answer any questions I might have. They're dependable and very knowledgeable, and the service works. I don't have any problems with the pests or the termites.

My Terminix tech for 8 years, Sean, is fantastic. He's the only reason really that I stay with the company. I was recently resetting my online account after my quarterly service with them but their website is very challenging use. It would make the whole process much easier if it was more efficient, user-friendly, and intuitive.

We were having quite an infestation of carpenter ants, which was why I called Terminix to begin with. I didn’t know what to expect and I didn’t expect such obvious good results. Mike was out in July doing the second of his four stops. He was right on time and very efficient, very pleasant guy, answers all my questions, and very business-like but very thorough. He called to remind me that he was due and to make sure there would be somebody here. He calls to suggest the date and it's worked out fine so far.

I got light ants most of the time and the Terminix technician takes care of it. My experience with has always been great. He's absolutely thorough and professional. If he does the service and the ants come back, I call Terminix and the technician comes back to deal with them. Terminix doesn't let me wait for a long time.

Jason was on time within the time frame scheduled. Jason has been always very polite and professional in doing his job. It is been almost a year since service started and I am very satisfied with results as the pest problem has been resolved.

I'm more than satisfied with Terminix. We have their services performed routinely and our technician is a very nice person, but I don't happen to see him that often. He is definitely professional and courteous, and really interested if we have any other areas of concern. I only have good things to say about our technician. Terminix always call and let me know when they're coming. We had some little tiny sugar ants inside which they took care of and we haven't had any reason to have them inside in the past two years.

During my most recent claim, I had the chance to interact with the actual sales representative that came out from Terminix. He was able to come in and take a look in the basement area. They were able to put down the traps and checked the traps from the previous time that were set. The only thing is I usually have to call them and let them know that when they come out to do an inspection, I would prefer to be here so I can see what they do when they're doing that inspection. Usually, they’ll give me a heads-up like an email. For the last two services, I didn’t receive an email heads-up saying they were even coming out, so I didn’t realize they were.

I've only had Terminix once. Scheduling was pretty easy. I put in a request online and somebody called me. They were able to get out here a couple of days later. The technician they sent was friendly and he got right to it and didn't take up too much time. There's still some pest activities but we're by a big open field so it's coming in from the outside, and they can only do so much about that. Overall, it was efficient and effective. They did the job they were supposed to do.

The technician arrived within the allotted time. He noticed some ant activity outside of the home and took the necessary steps to correct.

Great the tech was great. He "webstered" the fence line we have been having a problem with black widows.

Worse service ever! Had an annual service scheduled, service man came and I didn't hear the doorbell. Went to the window and saw him still parked at the curb. I ran downstairs and apologized for not hearing him and asked him to come in. He told me it was too late he'd already closed out my ticket. I pointed out he was still here but he got the ticket to show me he closed it out and refused to complete the service.

My service technician, Michael **, always calls me the day before to remind me he is coming so I can have the gate unlocked since I'm usually at work when he comes. I appreciate his customer service.

The technician listened to our concerns re: still seeing insects. He sprayed again for us. He is always professional in appearance.

I don't have any pest activity because I got Terminix the minute I moved into this house because I don't like pests. In the past, we've had a different guy each time. Now, for a couple of years, we've had the same gentleman, and I love him. He knows exactly what's going on, and what he needs to do. Terminix are always doing fine.

Terminix has always been great. They come every 90 days and they let us know when they're gonna come. If there's a problem with the schedule, we just give them a call and they adjust their visit. We have the same technician every time, a guy named Lawrence. He's very polite and he's very clean when he comes into the house. They've been very efficient, and I've never had to call them back for anything. This last time we had them treat inside the house as well as the outside and we have no varmints. We like Terminix. We have a termite policy with them too. They are reliable, dependable, and I would highly recommend them to anyone.

We have used Terminix for several years now and have always been impressed with their customer service and the ease of scheduling with them. Everyone I have ever spoken with or who has come to our house has been very professional and kind. We recommend Terminix to family and friends often!

Very professional service tech. Tammy ** took the time to walk the entire property with me and explain the pest control service. I realize I could get a less expensive service provider but trust the Terminix brand and training of their technicians to provide superior services. I have two dogs and am very concerned about their well-being and would not trust any other providers. Additionally I also have Terminix for my home's complete termite treatment program and annual protection services.

Our most recent service call with Terminix was a great experience. The technician was timely, courteous, and very neat and efficient when servicing our home. What made this experience outstanding was that the technician wanted to make sure that all of my pest problems were resolved and even suggested and carried out tasks to ensure our problems were resolved. Service like this ensures our family will continue with Terminix long into the future.

He did a good job, very friendly and explained all about our service. He is a new tech for us.

Technicians know what they are doing. When they show up there isn't any interruption for me to show them where to spray. They do their job and don't interfere with what anyone else is doing. Very professional and polite.

Completely satisfied with the services of Terminix for both termites & pest control.

I've been with Terminix for eight years now and I have no issues with them. Our service is performed routinely. All of the technicians that they've sent have been very professional and knowledgeable. Our experience has been easy, seamless and consistent.

I called for the Terminix technician to come out recently and he did quite a bit. However we still have a flea problem as well as an attic rat and roaches. My pit bull has also been infested by fleas. The technician may need to come out every couple of weeks and do both outside and inside of the house to take care of the remaining problems. Nevertheless, the technician has been very courteous, friendly, and knowledgeable. I like him and I hope that he does continue to come out every time.

We have used Terminix ever since moving into our home 6 years ago. Very pleased with the service. Technician is thorough and friendly and arrives in a timely way… We are very satisfied with the service, and if at any time we need a tech. to return, I call and an apt. is scheduled quickly. So, all in all, we only have very good things to say about Terminix! And, glad they are here for us!!

We have a routine service with Terminix, and they let me know the days they're coming to do it. Last month, they came out to do the quarterly spraying. They also checked the termite stations around the house. I know Jeremy personally, the guy that does the pest control. He's very good and professional. The pest activity was reduced since the last service. They're keeping it under control. It was a satisfying experience. The people at Terminix communicate well through email and phone calls. They keep in touch and they don't overwhelm me, which is good. Also, they do exactly what I ask them to do.

Terminix has gotten rid of my pest problems in the past. I am happy with the service I have received. The technicians who have been to my house have all been neat, friendly and knowledgeable of their job. Thank you Terminix.

Jeff ** does an excellent job and is always on time and explains everything!

We selected the best service provider. They meet their obligation with a professional, friendly and positive attitude. Our agent makes it a point to assure we get any questions answered and treats us like neighbors rather than customers. We're very happy with the level of service and I recommend them to any and all.

There was a gentleman from Terminix that came here and we were diagnosed with rover ants and he put some bait traps. We saw some ants after maybe a week and we have not seen any in the last six weeks. I don't think we're going to see any more. It's been a good experience with Terminix. Although we've had to call them in between times but they're very willing to call and we've been very satisfied. They do a routine service and we always get a call and they give us a date, and if we're not satisfied with that date, we can call back and reschedule. The technician who comes here is the best. We always want and request him. He's very pleasant, cheerful and accommodating. We haven't had any pests since the last service. We would recommend them.

I moved into a house that had been vacant for almost a year. The first week that I lived here, the ants just about took me over. I had tried to cook my Christmas dinner, and then all of these ants started coming out, so I had to just put everything away and call and beg Terminix to come on Christmas Eve. And they did. All of my experiences have been super good with Terminix. They come out every three months or whenever I need them. I have the nicest young man who comes. He’s conscientious about what he’s doing. He doesn’t rush and when I have a problem, he was here every time that I called. I’m very happy with Terminix. I would recommend them and have already recommended them to people that have asked.

Not only does Terminix e-mail you reminders of your upcoming service, but their professional technicians take time to call you and double check the time of your appointment and make sure they work with you on when they come by your house. If you have any questions, concerns or anything, Larry **, is a wonderfully pleasant person to work with. So friendly, polite and very professional. He truly seems to care about your concerns.

The tech that came here had such a great attitude. I had to leave and he locked up just like I asked him to do. Great service.

Terminix does an excellent job. I had a wasp nest in the eave of my house where I couldn't reach it or even see the nest. I probably used at least 12 cans of wasp spray trying to kill them with no success. Michael sprayed them for me when he came to take care of my house & now they are gone. I was very impressed.

I've been with Terminix for about 40 years and they took care of me good. And I'm not changing to another company. I had termites, I called them and they fixed it. They do their service on a schedule and their technician was friendly.

I recently had Terminix install a sump pump in my cellar. It was the best money I have ever spent. Every year they come to inspect and it is always a very nice, polite young person. I had the second inspector come because the first one saw termite damage, but it was previous damage the second guy said. He was very interesting and told me about how Terminix got started. I really enjoyed his story.

I've always been very satisfied with the service that I've received from Terminix but during the last visit our technician gave new meaning to customer service. We didn't hear him ring the door bell when he arrived to service the inside and outside of our home so he serviced the outside and left. I didn't realize that he had been at the property so I called and asked if he forgot about us. After realizing that we didn't hear the door bell, the technician said that he would do his best to come back to our property if he had time in between his remaining appointments. He found the time and came back to service the inside of our house. This made my wife happy and when she's happy the whole house is happy. Thank you Terminix for great customer service.

Called Terminix for one time Ant treatment. Rep told me it would be 249.00 and that they would be here the next day... Next day rep. came stating they no longer do one time treatments because they were proven ineffective. He also told me the contact Had no record of any transaction previously. BTW the rep the night before took my credit card info. There was no record of that either... We agreed on a plan and the first treatment was scheduled for the next day. That same day another rep showed up stating that he was here to do the one time treatment!! Very shady operation... Obviously the right hand has no clue what the left hand is doing!! BEWARE!!

The matter was resolved by a prompt in-person visit from the regional manager in Canton. Very gracious and understanding regarding my complaint, explained why the miscommunication occurred and offered to complete the service right then. Thank you!

Terminix sent me an email when scheduling their service and it worked out. But in the past, it's very awkward to do it that way. They do a routine monitoring and the person that came out to inspect was very helpful and very polite. There haven't been any pests since having their service.

I appreciate that we were able to not be at home while it was going on, since my husband and I work full time. We never even knew they were there, other than the packet left on the front door. They called ahead of time to confirm the appointment. Easy & No Inconvenience.

Terminix is very good. We had a general debugging visit. It was part of the lease agreement in Texas where you have to have everything treated for fleas even if you had no problem with them and basic bug control. So we set up the appointment, and the technician came out right on time and sprayed everything and we were good to go. The technician was very professional and very courteous. When the time comes for another move-out treatment, I will definitely be calling Terminix.

Terminix was good as well as our experience with their technician who came and did his job. He did explain what he was doing and why he was doing it. We had another problem and we called Terminix and the technician returned the call, came back and took care of it. Everything's fine now. We haven't had a problem with pest after having the service from Terminix and it seemed to work so we're satisfied.

Robert is very professional and nice. He is thorough and takes care of any issues he finds. Whenever we call Terminix for the ghost ants, Robert will take care of that issue and also looks around to be sure there is nothing else that needs attention. He makes us feel we are getting the best service possible!

I went through Terminix because I heard good reviews about them and I found out they are a ripoff. I did better by using Raid to kill roaches and my family did not become sick of the chemical as with Terminix and now they refuse to refund my money. I have been contacting them since July 22 about my refund and they give me a runaround every time. First it will be 5-7 business days, then they cut refund checks on the 1st and 15th of every month to know they can't find my refund and now they are telling me it take 2-5 weeks to process. I won't use them again or refer anyone to them. I paid for a year upfront.

A Terminix technician treated our home in early June. A mere three and a half weeks later, I noticed several small black ants in my lower level bathroom. I cleaned them up and did not notice any additional ants in the bathroom that day. However, I woke up the next morning to find an infestation of the little black ants in the kitchen. I called Terminix that morning and the representative indicated the next available technician appointment was nearly a week later.

Our service technician is always friendly, efficient and timely. I can depend on him to show up soon after the first day of the month. We recently had a problem with ants in the building. I called Terminix late in the afternoon and met the service technician coming into work the next morning! The ant problem was remedied the day after we discovered them.

My experience with Terminix has been very awesome. They come every 3 months and the technician is very consistent and very friendly and humorous.

I schedule the service and make changes on the internet, and if I don't like the date, Terminix would reschedule it for me. My favorite technician was very friendly but he left. We had his cell phone number to call if we ever had any emergencies. But the techs do what they are supposed to do and we've been using them for 10 years now. They keep everything fine and they'll come back if there are any issues. But I've never had any problems so far.

I had an appointment today with a FOUR HOUR WINDOW from 1:00-5:00. They are a no-show. When I called customer service I was very polite about explaining my problem and she took my number and said that she would have a technician call me. I simply asked her if they get that message immediately and if so will they call me as soon as possible and she had a very bad attitude with me by responding "I don't know ma'am, I'm all the way over here in Tennessee and you are in Ohio so it's not like I'm standing right there with them." That was very rude of her to respond that way and I don't appreciate it. I have done my part by calling and making this appointment and making myself available on a Monday for 4 hours during the day and you have not done your part by simply showing up.

Had my annual termite inspection yesterday from Terminix. As usual my tech, Carlos, was on time. Did a thorough inspection and spent time explaining what to look for with a termite problem. Carlos has always been very friendly, professional and helpful over the years he has been my tech and is an asset to Terminix. I would definitely highly recommend him and Terminix.

Excellent service. Friendly, prompt & efficient. Explained in detail & easy to understand terms, my options. Professional.

Rob is very personal and knowledgeable tech. He always has a solution for a problem.

No worry about pests when you use the best. They get them all. No worry. We've called them about some strange stuff. They came and got rid of even squirrels stuck in our gutter.

David has done a great job keeping the bugs out. I don't see many bugs in the house anymore. It's a very rare occurrence.

I'm really happy with the tech lady from Terminix that comes out. She comes on schedule and on time and she's extremely friendly. My most recent service was great and things are dramatically better here ever since. Their service was very effective.

We have a special schedule with Terminix. The fellow who came here recently met and exceeded my expectations. When I called to make the appointment, they said he would come out the next day, and he did. He was very friendly. He came in and took his shoes off, which was really nice. He asked questions about infestations we have seen or anything in particular that he should be looking at in addition to the normal places that he would look. He did a very nice job.

Having been a Terminix customer for over 30 years, I have been pleased with the continual service I have had. Our service tech Daniel is friendly and more than willing to answer any question I have. Considering we live in a wooded area, things can come up. He always brought a treat for our dog who looked forward to treatment days and when she died, he was very kind. In addition everyone I have either spoken with on the phone or met face to face have been equally helpful. Keep up the good work. We always recommend you when anyone mentions they are looking into pest control.

We have a great technician. Her name is Melanie and she always prompt, works quickly and is always prepared to answer any questions we may have about our service, or what can we do about an issue. If she doesn't know the answer, she finds it and has called me back. That in itself is a rare quality.

I've had Terminix for years, and they're very good. They come as scheduled, and their technicians are friendly, and very helpful. If I have any problem, I just call them and they come to take care of it.

I am very pleased with Terminix. Recently, they came in to take care of a flea infestation and they stayed with me 'till it was done. They scheduled the service at my convenience and the technician was very friendly and very knowledgeable. I'm very satisfied with their work.

Terminix comes regularly and treats my house and my yard. I would receive an email telling me when they'll come and if that doesn't work for me, then I contact them and change it. It works out pretty well. The technicians have also been very professional and very courteous. I probably need to call them because I saw an ant pile which we usually have in Texas but it may have to do with the weather we've been having. Nonetheless, they are always very good to come out and do what they need to do.

Service crew was early, polite and efficient. Good communication ahead of the service to let me know the day/time to expect them.

I have been with Terminix for 6 years now. They are always quick to solve any issues I've had over the years. I own an older home and am aware of the fact that I will always battle nature's little creatures. With Terminix this is an easy process.

The technician was very clean and personable. They were timely & friendly. They did their jobs very thoroughly.

Terminix cost me hundreds of dollars to put myself in a hotel for two extra weeks because when we were remodeling my house, we came and found termite damage. When we reported it and they treated it, it took them longer than they meant to fix it, and I couldn’t remodel my house until they fixed it. Now I’ll just resell it. I found three different termite infestations in my house before they did. Then it would take forever to get them to come out. For the last nine years, I’ve been doing three-year renewals so I don’t have to deal with their local office any more frequently, and then when I do have to deal with their office, I can’t get them to deal with me. So I have to call corporate in Memphis and then they have to call the local office to let me pay so that my contract won’t lapse. I’m on the Mexican border but I’m not in a third world country, but they treat me that way.

The service technician was running a little late, but arrived on the scheduled day for the Quarterly check. No new pest evidence was found. Since using Terminix to get rid of mice in my house a few years ago, no mouse has ever made it into the house again.

Very happy with service. Jeff ** was prompt and efficient. So far, we have had an ant-free season. Thank you!

Even though our service professional, Steve **, was new to our account he was fully conversant with our treatment program. In addition to introducing himself and thanking us for our patronage, he gave us his card and made it clear that any time we needed anything we were to contact him directly to ensure his prompt attention. And our home has been, and continues to be, pest-free.

Our technician always arrives on time. She is easy to talk to and very knowledgeable.

Happy customer. I've been with Terminix for nine years. I'm pleased.

Larry is a great technician who is always very polite and come in with a smile. If there is an issue that comes up outside his normal monthly visit he is always on top of it for us. We appreciate it!!

Technician, Tom **, is outstanding. Always on schedule and thorough.

Prices too high for results.

Reliable service technician always shows up on time and is very thorough.

Very happy with the service every time.

After Terminix called me and set up an appt time with me from 5-7 they never showed up. I called 3 different times that evening for them to tell me the tech was on his way and would arrive in about 15 mins. When I called the last time at 8:30 the lady said the appt time was not set up properly and she would have someone call me from their corporate office the next morning. That never did happen! The tech himself came out and said he told his supervisor that he needed to call me as well. That did not happen. I was also promised a free termite inspection and that did not happen. I paid $150 for him to spray a very small amount of pesticides around my baseboards and leave. I was told they would spray all around the outside and my attic and none of those things happen!

I have both termite and pest control. Pest Control Representative (Dennis) is outstanding. He is always courteous and very professional. He is truly an asset to your company.

Gene ** arrived on time appropriately clad for the work he was scheduled to do, remembered past concerns I have had, and completed the work scheduled for the protection of my home and its surroundings. I feel confident that all will be well for another year.

Professional and thorough service that gets the pests gone and keeps them gone!

The service tech has always been nothing but friendly and professional, always willing to take time to address any question or concerns I might have about my service or in general.

My Technician, Matt **, was very polite & prompt. He explained what he was going to do to rid my place of the wasps. He is always professional & professionally dressed. I am now able to enjoy my outside area with no fear of pests!

Service technician - My experience has always been good.

Regardless of why Terminix has been here to provide service at our home, all problems has been resolved. They have come for routine service, fleas in yard and inside home, wasps, and mice in fall of year from nearby pasture. They have all been taken care of in a timely manner. Usually they continue monitor certain issues, but we have not had any other problems.

The only way to make appointments is through their 800 number. The technicians show up 50% of the time. When I complain, I am told that the service manager for my area (Streamwood IL) Mike ** will call me. He does not. I must call the 800 number for a new appointment (usually 2 weeks away). I wrote a registered letter to the president of the company, Bill Derwin, in Memphis TN. He did not respond to me and that was several months ago.

Terminix recently came and sprayed our acreage for mosquitoes. The technician that came was fine. But the first time they came last year, they put on our invoice how much product they use and starting this year, they're only using about 50% of the number of ounces that they used the last time. When I called last month and told them I wasn't happy about that, the girl I talked to said that they don't go by ounces, they go by what they need to spray. The unfortunate part was that the tech missed part of our yard, but they made it up by coming back and reapplying. But it's a great product. When that guy sprayed last year, within two days, we had no mosquitoes. How happy we are that we can use our yard again. I have recommended Terminix to many people.

I have been a Terminix customer for many year. This was the first time an inspector took the time to look at every room in the house. He was easy to understand and very helpful. Mr. Alberto ** did a detail termite inspection at my home. He was very knowledgeable about it, took pictures and pointed out to me the problem areas.

We were in the Dollar General Store in Arapahoe NC asking the clerk about something for mosquitoes, when a gentleman from Terminix approached us. We told him we wanting something for the mosquitoes at our home. The Terminix employee came back to our home and sold us a quarterly contract. He told us to call a couple of days before we came down each time and they would come out and spray. We called a couple of weeks later and was told they do not spray but once a month. So the Terminix employee lied to us just to make a sale. (I have his name if anyone at Terminix customer service cares.) I called his manager (I have his name also) and told him the story and he wanted to sell us a Mosquito Management Service Plan, which still would not be what the agent told us and what we wanted. You are only good as your word. I am disputing the charge on my credit card and would like for Terminix to return our payment.

The technician arrived within the two hour window set for a regular maintenance appointment. He was courteous and professional and did a great job of spraying around the house, getting around the edge of the deck too.

The problems are always resolved and answered. They help with building issues regarding pests and efficiency of wall and door sealing, etc. all with a great attitude! At work they did such a great job that I retained them as pest control at my home!

Very professional service and few problems since using Terminix.

Terminix services are done as described. Since they just updated their website, it took a while to combine accounts. But, other than that, they're very easy to communicate with and very efficient in fulfilling my needs. I have my service performed routinely, and if I need an extra service they're very good at squeezing me in at the next available appointment. I've had the same technician for about 10 years and he's the best. He works great, answers all my silly questions professionally and I like him. I don't notice any pests since I had their service. I just added mosquito service after having my regular quarterly service and I think it did make a big difference in my current yard. I am happy with Terminix.

The nearest town where Terminix is located is in​ ​Alexandria but whenever I call to schedule an appointment, it goes to​ ​Monroe. And when it went to​ ​Monroe, they didn’t make the appointment. I can't get the main office or whoever I'm supposed to schedule through. So I called my pest guy Ken directly as he had given me a card and he was here the next day and did a great job. He's there at the drop of a hat, very helpful and goes the extra mile. If we have a problem, he smoothens it out. I've had other people come, but since he has come, everything's been good.

I have been pleased with the timeliness and persistence of my inspector. He makes sure to make notes of any items or damage that he sees might contribute or promote pestilence.

I highly recommend Terminix residential termite and pest support to all my friends.

Terminix missed two appointments. They said they were coming and they didn't come. One of the missed appointments wasn't on the book according to them. Then on the second occasion, I was told it was on the book, but for some reason, the technician didn't pick it up. Other than those two occasions, Terminix have been on time, very efficient and responsive. We have them for a routine service and scheduling the service was easy. The technician gets things done very quickly. He closes the doors and puts everything back together when he's finished, and I don't even have to do anything. He takes care of it all, and I appreciate that. We have the impression that the pests are definitely reduced.

We had mealy moths and the technician from Terminix got them for us. He gave me his telephone number so that I could call when I have any problems. I'm very satisfied with him. He's pleasant, he calls before schedule, and he calls when he's on the way. It's wonderful. He's very professional and he's been good to us.

I called Terminix for a particular issue that I have. Scheduling my service with them was easy and it was good with the technician. The work they did was good. However, pest activity is coming back up again since we had our service. I only have one problem, though. I have to call the company because they told me that I was going to be paying $89 every other month, and then they sent me a bill for $147, so the bill came out much more than what they told me, and that's not right. It's been very bewildering and I don't like it. But I haven't been able to call them yet because my husband just went through major surgery.

I have be very pleased with Terminix scheduled and on-time service without fail. The reminders of upcoming scheduled services is great and a valuable feature. If there has been a question or doubt about services rendered, Terminix has complied with my request to service our home again. Customer service reps and technician have had no problem helping out with satisfying the customer. I have been extremely satisfied with all services and customer service from provided by Terminix.

Technicians are always friendly & courteous, & eager to please.

Timely, thorough, informative, helpful and a pleasure to do business with!

Terminix has been really good to us. They perform service routinely. They'd show up when they say they would and they'd perform the mosquito service. Their technicians are knowledgeable and very professional. They'd go do their job and they'd be on their way. The pest activity has declined since they started doing the service. It's been a very good experience and we've been very pleased.

We had someone from Terminix out to do our mosquito spray which we have monthly. Scheduling the service always works out and the technician is very good. We've always had just her and we've always appreciated her thoroughness.

The last time I called Terminix out to the house it was to eliminate pesky wasps. We've been having a lot of trouble with them. Unfortunately, one of their nests was inside a vent on the roof and the technician was afraid of heights. Bless his heart, he climbed up there and sprayed, then sprayed all around the house. You would have thought that would take care of the problem, but no. It's not the technician's fault, but we're still having problems with wasps. It's a bad year for them.

John our technician is wonderful. He calls the night before to let us know he is coming. He always asks if we are having any problems or concerns. He does a very thorough job and takes his time to do it correctly. I would highly recommend him!

The tech was on time, courteous and professional. So far the cockroaches seem to be under control. Still have black bugs I call water bugs even though I think they are a type of roach, but the problems are seeming to be resolved.

Courteous and professional.

Terminix came out to do the mosquito spray and sprayed around the house to cut down on them, and the technician did a really good job. The first time that it was done, I called in and they were very professional, they took care of it very quickly, and I had somebody out there in the next two days. And then it happened to rain that first time that the technician did the service so he came back out when everything dried up and redid it. He was very courteous. It's been raining a lot here and while the mosquitos are fewer than they were before, we still have a lot especially on our garage.

I use Terminix for a quarterly routine service. They do the inside and outside of the house and they recently came for a mosquito spray in the yard. We also had them in to do rodent control and I haven't seen any mice since, so it's been good. They are very thorough and great people. My guy who does the service scheduling calls me a day ahead to let me know of the visit and so I've had a great experience with him.

Our exterminator, Glenn, is wonderful and always does a great job.

I had another exterminator, was not happy with them. I called Terminix. Since I have had them very satisfied. I recommend Terminix to everyone. If anybody would use them they would be very satisfied.

I would recommend Terminix. What they do when they're here has been very good. But we have one complaint. Although our most recent experience was good, they came at about a half hour late. We also have had some problems in the past where they were supposed to come, especially for mosquito spraying, and they didn’t and we didn’t hear from them. I don’t have a problem with scheduling service and they’ve been very good in telling me the time they would be here, but they don’t necessarily always show up like they're supposed to. Still, every technician who has ever been here was very nice, polite, helpful, and has answered questions. We did not have any bug control when we first moved into the home and now we're noticing a much, much improvement in our pest situation from the way it was at first since having services from Terminix. We're on our second year with them now.

The service is performed routinely. We set it up on a schedule, which Terminix keeps, and get rid of all of the mosquitoes. On occasions, I make it a point to be here when they're coming in so that I can get them to come and do the inside as well as the outside. They always do exactly what they are supposed to do and it works well. Pests are not going but the activity is low since in Texas in the summer they're never gone. I'm happy with Terminix as they are professional.

Great service with a smile.

Very professional technician, completed service in orderly manner and took time to answer all of my questions.

We are very happy with the years we have dealt with Terminix. The service technician is very thorough, and listens to your problems with certain pests. He is very thorough on his job. He always comes in with a smile and great attitude. We like Ray a lot.

As I have stated before in previous surveys, we have the BEST Service Technician ever! His name is Tony **! He is always very personal & considerate when he comes to service our building during work hours and he always asks if we are having any problems that need to be addressed. Keep up the Great Work Tony!!!

I have had a horrible experience with Terminix, or should I say lack there of. I had scheduled home inspection for today between 5-7pm. I left work early so to be here by 5pm. The service tech never showed up. I called at 710pm to see if the tech was running late to be told that he closed out the service as if he had been here. The rep I spoke with had the tech call me shortly after. He insisted that he had come here and that he had called several times, yet I was here (with my front door open and phone handy). The tech then attempted to tell me he went to the wrong address (which address he said he went to doesn't exist). I have spoke with couple of neighbors and none of them had a Terminix tech knock on their door either.

I am happy with my Terminix service and my rep Miguel. Always on time and thorough.

Our Terminix technician, the mosquito man, has been very pleasant. I hardly see the person who supposedly inspects the house, but they come and leave something on the door. That man is hardly here any time at all, but I'll assume that he knows what he's doing. Years ago, they used to go under the house and really examine it but they don't do that anymore. Mosquitoes are big deal in Louisiana and my husband died from West Nile. It was probably from mosquitoes which is why I've got the mosquito protection and it's helping. I still have mosquitoes but that's understandable with all the rain we've had. I'm satisfied at this point.

I use Terminix for routine service. They're very friendly, professional and fast. The guy that came out the first time was nice and told me what he was going to do. He explained that it wasn't harmful to any pets and covered everything. The whole yard was sprayed and the mosquito problem was 50% better in five days.

Frustration and disappointment sums it all up. We've been with Terminix for about 3 years and in the last 6 months have been so disappointed with service. No communications between employees, rude technicians, no call/no show even when appointments were set up, and frustration of no available appointments... My husband and I had to take days off to wait for them with the result of NO CALL (from technician or dispatch or company)/or if we're lucky they're NO SHOW at all. Looking at other companies to get out of this horrible company... Giving NO stars if available!!!

Service was great. My technician Roger was on time, cordial and asked about issues or problems. Completed his job without fuss or issues.

We entrust Terminix with our homes' bug control. We have found you to be responsive, friendly and thorough. Neither of us likes to see any creepy crawlers inside our house or around our foundation. Thank you.

Technician arrived promptly for yearly termite inspection and proceeded to do the inspection. The technician did a thorough inspection and everything was in order.

On a Monday morning, my wife discovered a bed bug in my child's room. Tech was here on Tuesday. Gave an estimate and was scheduled for service the upcoming Saturday. Tech gave me his cell number to call if I had any questions which I did have to use. He got back with me promptly. Service writer and tech completing the service were helpful and friendly.

I use Terminix for the little bugs that eat all the wood. When I call to schedule a service, they tell me it's probably within two days that I'd get somebody and when they come, they do what they say they're going to do. The techs are always very pleasant. They also tell me that they're going to spray for other stuff and try to tell me exactly what they're doing and what it'll do. I sign their little thing and they go. They also come out when I think I need it. Other than that, they just every so often come out. I pay them monthly and it has been great since I got their service. My husband got another company before and they were cheaper but that's exactly what they were, cheap. They were also terrible so when he passed away I switched to Terminix.

The people that I've dealt with at Terminix are friendly. It's just that their scheduling is a mess. The service is supposed to be done once a month and they keep sending me emails at least once a week saying they're going to come and spray my property but don’t come and service my property when they say they will. I never know when they're going to show up. And now, I've gotten an extra bill for a service that I don't believe happened. I've had my property serviced twice and they charged me for three.

Great personal service. Addresses my concerns and give me advice about how to take care of my insect problem.

We have been customers of Terminix for many years. The service is excellent. The technicians are always courteous and professional. We would highly recommend our families and friends to consider using Terminix service.

Our service technician, Craig **, is one of the best we have ever had. He is very thorough, very professional, helpful and courteous.

Good Job. Very complete review of property and installation of preventative care.

Been battling with German roaches on and off for the last 4 years. These guys came in and within a week I was barely seeing the roaches anymore. Now that it has been about four months, nothing. My house is finally bug-free and I can sleep in peace.

The technician from Terminix that comes to my home has been real good, professional and polite. Occasionally we have some ant problems that we have to call him back on. Terminix is a little more expensive than some of the others, but that’s the only thing.

Terminix is doing mosquito treatments for me, and my service is supposed to be done routinely. However, I signed up for the service on the 25th of May, and I've just been treated a couple of times because of scheduling issues. I had some problems with the scheduling. I called and got one of the call centers. The person I talked with was very nice. This was a week before last, and I made sure I was available for the two or three hour window that was scheduled, but nobody showed up.

My Terminix experience has been fine. I have a regular guy who comes when he says he's going to. He does a good job and we like him a lot.

We had spraying done in our yard for mosquitoes and since we had Terminix come routinely, there are almost no mosquitoes around now. Also, the first tech who came to my house was a rock star. He was really informative and very professional but also laid back. I had a very good experience with him. It was easy and worth the money.

My biggest complaint is with the call center. The lack of communication is not good. The branch manager is, however, extremely helpful and goes out of his way. My technician is always on time, friendly, helpful, clean and does a thorough job. I'm still getting bitten by mosquitoes, but I'm thinking it may take some time for it to work.

Mike is an outstanding service tech. He has always returned my call within an hour of my calling him. He has always been on time when he scheduled appointment. Has always goes out of his way to make sure I don't have any problems with anything concerning my Terminix. He also no matter when I need to reschedule. Doesn't hesitate when I ask him to come on different day than scheduled. I had ants once and he did such a good job of taking care of it the first time.

Service was timely, friendly and professional. The service and expectations were explained well and the end result was elimination of our problem.

We have a new house, so we needed to make sure that we're well-protected against termites and bugs. The main thing Terminix is doing for us is getting rid of mosquitoes and keeping bugs away from our house. We have their service performed routinely and the people that were helping us have been courteous, and have done an excellent job. We've had two different guys that have come out and both of them have been very professional and have done all that is needed to make sure we were protected. Since the last service, we have no bugs and have not seen a single mosquito around our house this summer. I'm very satisfied with the service that they gave us.

I love my Terminix service. They come quarterly and do a fabulous job. My regular technician who comes and sprays for spiders and pests around the house is absolutely awesome.

Terminix comes every month. The technician is fine and comes here all the time. They did mosquitoes the last time they came and we don’t have any mosquitoes since then. The experience is very good.

Our tech always arrives in a timely fashion and takes care of all our "bug" needs. He's a great guy, respectful and is filled with helpful knowledge.

I always request Victor **. He is very professional, reliable and polite.

The local Terminix representative who does our quarterly home inspection and service has always done excellent work. Never had any issues or complaint with his work.

Fantastic customer focus. Great service, explained details of inspection and differences since they have started services.

I wish I didn't have to use chemicals to keep the spiders away. But we do. I've had a few different technicians to my house, but the guys who's come the past couple times is the best for sure. He does an excellent job and explains things when I ask any questions. I'd recommend this company to a friend or neighbor.

Terminix most recently sprayed for mosquitoes outside of my house. It's a usual service call and usually, the technician calls me the day before to let me know when he's coming. He's very professional and since their service, I seem not have experienced any mosquitoes on the outside. Their service seems to be very reliable. I'm pleased that if I have a problem, I can call them and get additional spraying. So, I'm very satisfied with the service.

I enjoy having the service. I wished I was informed of different types of treatment for different types of roaches without the feeling of wasted money and time treated without results due to wrong treatment.

We have the Ultimate Protection Package with Terminix, and according to that contract, they are to come out quarterly AND whenever we call them to do so. They were just here three days ago to perform our quarterly service, and everything looked to be effective... until this morning. We have SWARMS - HANDFULS - of stinging insects entering and exiting the wall of our main bathroom. I can hear them inside the bathroom but don't want to get close enough to determine if they're hornets, yellow jackets, or wasps. When I called Terminix, they acknowledged that it was an urgent problem, in need of immediate service, but they are unable to reach their local office. When I asked if they could not reach the office, how would the office know to reach me, they had no answer.

Recently there were two technicians dispatched on the same day - one interior and another exterior. This particular day it poured down rain. They were both professional and courteous. The interior rep. was concerned about tracking my hardwood floors and kept apologizing for walking back and forth. I appreciated his concern and was sure to tell both to be careful during the storm. This is just one of the caring experiences I have enjoyed over the years of service with Terminix.

Terminix most recently came out to spray for mosquitoes. The tech they send is professional and courteous. We always get the same one and we love him. He's great. Right now, it's a pain in the butt to call in and pay my bills as they're having trouble with their website. But overall, they provide great customer service.

I have Terminix service performed routinely. Their technician who comes is very professional, knowledgeable, a real sweet person, and very respectful. He comes and does what he has to do and tells me when he finishes. Their last service has been okay except for this week - the mosquitoes are out seriously so I need the monthly service. I have no complaints about Terminix. I'm really satisfied with their service.

I am well satisfied with the care and attention that I receive from Terminix regarding the care of my lawn.

I am very satisfied with Terminix! Tim, my technician is one of the nicest young man I know. He takes care of all our needs and if we have a problem we just call and he comes back. We are currently bug free and waiting for our annual termite inspection.

I had Terminix do a mosquito spray at my house and it’s been very good. We haven’t noticed as many mosquitoes since then. The service is performed monthly during the summer. The technician has been good and friendly. I’d recommend Terminix if somebody had a lot of mosquitoes and needed them gone. It’s been effective and worth the money spent.

The Terminix people have been very professional. When I asked questions, they gave me good answers. They always call to schedule the service, when it is coming up and if the date is fine. They inform me the time they would come, too. In my last service, they did my inspection and after that, the situation has been fine. Their techs have been nice as well.

The guy who comes to the house is extremely nice and professional. It is good to see the same guy continuing to come to the home because he knows our house and where everything is. He is always courteous and most importantly, he is addressing the problem with spider crickets.

Very prompt and courteous service.

I am so frustrated and disappointed. This is my second time hiring Terminix for the same property!!! First time didn't work with the spot fumigation. Second time still waiting for answer call, making appointments for the tent, etc, etc!!! Disaster service, worst ever, lack of communication between employees, everything is wrong!!!

I've had Terminix service the whole time I've had this house. They come quarterly to do pest control, and in the summer, they do the treatment for mosquitoes once a month, which was what they did recently. Josh, the guy that does my service is amazing, professional and excellent and that's the reason I'm still with Terminix. He calls me even though they send me an email to let me know when he's coming, and if that's not a good time, he'll readjust. And if there's any of issue, he calls to let me know. They've sent other guys to my house to do termite inspections, and I don't even have termite service with them anymore. But I've continued my pest control because of Josh who's giving the service right now.

I have been very pleased with Terminix. I had subscribed to the mosquito abatement program and it has done wonders. I've slept since then. The technician has been in a couple of times, and there are no more mosquitoes. I also have minimal of everything else. They're very professional, business-like, and extremely nice.

I have used Terminix for many years and always been pleased with the service. The technicians have always been friendly, neat, clean and polite. They always wear their booties, which I appreciate. Jason has been especially good.

Enjoying my yard without mosquitoes. Daughter being pregnant made our yard so much more enjoyable. The Zika virus may never reach us, but the treatment makes us more relaxed. Also very nice not to have pesky mosquitoes buzzing in our ears and biting us. Since mosquitoes' bites on dogs can cause heartworms it's nice to have our dog protected. Thank you.

I am very pleased with the device of Terminix. I am notified when they are coming and they can do their work without me at home.

I'm satisfied with all my transactions with Terminix, especially with Mr. Bill **, my technician. He is not only timely for appointments but does his job well and is very friendly and courteous.

Terminix has done an excellent and outstanding job with their services that was provided at my place of residence.

My technician, Mike, always arrives within the time frame, and even sometimes early! He is very friendly and helpful. He answers all of my questions with ease and clarity. He's been my technician for more years than I can remember! Even after hours, he is easy to reach and replies within a day or two. I could not ask for a better Terminix technician than Mike. :-)

A friend had carpenter ants in their cabin and I recommended they call Terminix. The tech who showed up was very professional and he seems to have solved the problem.

We have Terminix come routinely. Most recently they came out here because of spiders and mosquitoes which are normal here. The tech was very courteous and I had a very good experience.

Terminix has been coming to do quarterly mosquito treatment around my house. The guy who came out was very good, and let me know when he was coming to do it. He’s been to my house a couple of times before. He was there once when I was home and he came in and explained himself. He told us what he was going to do, asked if we had any questions and went around his business. When nobody was home, he left the bill in my mailbox. Our experience is very good and there are no problems.

Terminix comes out three times a year. They tell me the date of the service and then I can change it through an automated system. Dylan, their technician, is awesome. I’ve been working with him for a while, and he’s very personable, polite and really thorough. He does a good job to make sure he covers and explains everything. He knows my account very well and he’s the only one I like to deal with because he seems to be the only technician who deep down cares and takes his time to scour the property. I have carpet beetles that are not common, and they’ve been treating them for a couple years. Every time we think that they're gone, we find one more, but the pest activity was definitely lessened since we got their service.

As a Gerontologist and Advocate for the elderly, I am especially aware of interactions with elders. Our Terminix technician is and has consistently been as respectful and courteous as he is professional. He works quickly, is careful with his equipment, and is conscientious of homeowner's property. I would recommend this young man to anyone seeking excellent service.

Terminix pest control does a good job of keeping pest under control. I would recommend them.

We use Terminix generally four times a year. They do the service every three months and they hire really nice people who come and are enjoyable to talk to. They're not going to hang around for three hours and talk to us because they got work to do, but they don't just do the work and run off either. Recently, a technician came over to do a mosquito treatment and there has been a little miscommunication. He still did his job and the miscommunication wasn’t his fault. I never have pests since using Terminix and I would recommend them to a friend.

I have never dealt with a company with such unresponsive customer service. I've had problems with the local branch missing scheduled appointments and doing a poor job on our rodent control contract. I've tried to contact the local office but that doesn't work since everything is now centralized. I've tried several ways of getting the message through to the central office, but not of my appeals have been answered, not by phone, not by email. I requested a refund; they claim they give a 100% customer service guarantee. Don't believe it. I'm sorry I ever took out a contract for pest control with them.