Terminix Reviews

Terminix comes to inspect the house for the termite inspection and they follow-up every year. They usually send an email saying they're gonna be in the area in such a time and to let them know if I'm not gonna be here. Then, the guy calls right before he comes saying he's on his way and it's done. The technician was very friendly and he's a very nice young gentleman. He comes in, checks, gives the receipt and that is the end of it. I have no termites and I'm fine.

I’m in the Midwest and with Texas behind me there’s always unincorporated land and periodically I would see tree roaches. I saw one next to my bed and that’s where I threw down the gauntlet. They might end up in my bed. They are ugly and they fly! Terminix came out and the technician did a wonderful job. And he explained to me what a tree roach was. He said that that was not normally his territory and he was there because the guy that normally comes on a Saturday could not be there. So I’m bummed that the same person isn’t coming out next time.

Terminix comes every month or quarter. They send me an email saying when they are going to come. When I get home, they've been there and left the bill, and that was it. Talking to their technician has been great. It's been four years since I signed up and I have less pests other than the ants we get during a certain time of the year that seems like everybody in Silver Lake gets. But there hasn't been a problem recently.

We had ants in the pantry and we couldn't get rid of them. Every now and then, we had to call Terminix because the ants kept coming. I work with their representative Chuck. He's knowledgeable and very professional, so he had good suggestions. With Chuck, the problem with the ants was taken care of. Terminix sprayed outside to keep any more from coming. Chuck said that we may see a few more ants but those were the ones that were already there. Still, we had some ants in our upstairs bathroom last night. We haven't seen any more ants since then so what we saw may have been the last of them.

Terminix comes here every three months and I'm satisfied without a doubt. They always come on time and I call them whenever I need them. And they always answer if I have a question. I love their technician. He's wonderful and has a good sense of humor. I have a good relationship with him. He don't mind answering my question if I have any. I had a question about the chemical he was using on the inside of my house and he explained all that to me and said that it wouldn't hurt my grandbabies or pets. The last time he was here, he was spraying around the house and told me about some hornets. And he also sprayed on them. I didn't know a hornet's nest was even in the air conditioner and I appreciate that he brought that to my attention. It was a wonderful experience and I'll recommend Terminix to anybody.

The first time Terminix came into my house, it was fine. However, the second time, they sprayed and killed my plants. I talked to them when I called to make my appointment and they said they were going to do something about it. Yet, their representatives haven't called me back yet. Also, the man I spoke with from Terminix was smart-mouthed. When Terminix came in, there was limited pest activity but they said there was a breathing risk and they made us leave for three hours. After their service, the problem with the pests has been better, though.

Extremely professional. Resolved my matter with the utmost diligence and respect to the situation.

I had a termite contract with another company and they went out of business. I surveyed a bunch of companies and narrowed it down to Terminix because of the price, company name and services. I’ve been with them for 15 years. Scheduling with them was a positive experience. They scheduled an appointment which is an automatic service and it wasn’t a good date, so I talked to somebody and changed it. Sometimes I’ll do the transactions online or I’ll make a direct call. Their representatives and technicians are very thorough, explained any questions I had and were polite and courteous. In my most recent service, their employee came and did his work, was very responsible, checked everything and I was very satisfied. Terminix has been helpful all in all.

Unfortunately, we contracted bedbugs from somewhere and it was a bit of a nightmare. I Googled Terminix and I got a 1-800 number which I called and they set me up with an evaluation for the same day. The fellow came out and did the evaluation and then gave me his cell phone number and so every time I needed to schedule a reappointment, I was able to do it via text message which made life so much easier.

Terminix has been great so far. We had some issues with the mosquito misting system but today they dropped by and hopefully fixed the issues we had. There has been some miscommunication. I had sent them some emails. I filed some claims and they're being slow to respond. The representative told me that they were moving their offices so I fully understand that.

It all started December of 2016, with the discovery of a soft spot in the flooring of my two story residential office. With the discovery we made contact with the local Terminix office in Mobile Al. Sure enough, Terminix declared that there was an active infestation and additionally significant damage to the outside wall and floor joists. He then said it would be best that we could close that part of our house off until the repairs have been made. He then made a call to his branch manager to make him aware of the infestation and damages he observed. So far, I am extremely satisfied that this infestation and damages occurred by the termites would be resolved and we would be made whole again.

Terminix recently came out for our routine service. They schedule it and the technician comes over and does the job. And I will leave and he is free to go on. He’s very courteous, professional, does everything on time and he is very good at what he’s doing. Overall, I want our experience to be better but it has already been very good.

Scheduling the service with Terminix has been good, but the latest one that I had to schedule sucked. I'm having a lot of bugs lately and there is no time when I can get somebody out until two weeks from when I scheduled something, but normally it's not like that. However, their customer service was nice and their technicians were always great. But, the pest activity varies since the service with them. I have a lot of centipedes all the time and it usually goes down after they spray, but it never goes away.

There's a disconnect between the local office and the main office or however Terminix is run. They’ll tell you whatever you want to hear on the phone, but as far as the action is concerned there's a big disconnect. Scheduling is a complete nightmare with Terminix. They will send you an email telling you that they are going to come out between 8:00 am and 8:00 pm or whatever date that they choose. If I call them and tell them that I cannot take off work to sit here for 10 hours then they should respond to that. I work for a living so I don’t have the luxury of having nothing at all to do in my life and just to sit and wait for Terminix to come out. I should be taken into consideration.

We have been with Terminix for several years. They do an annual visit to our place and they contact us when it's time. They give us a heads-up and they call to let us know if they're going to be late and when they would be here. The technicians are very professional, courteous and answer all of our questions. The result of the service they provide is what I expected. Overall, Terminix has an expert staff, does a good job and they mean what they say.

Terminix seemed to do a good job as far as inspecting the affected areas. They usually call and I get a follow-up email for the scheduling of the annual inspection. Other than just walking around looking and making sure that the property is free of termites, the technician would explain things as far as what problem areas he could see like if you had termites. Since the service, I have no termite activity and minimal other pests like ants, spiders and wasps.

The technician told us to call if we saw any ants after two weeks, and they would come. That was the guarantee. We saw ants and I called. I got a recording and I left my name, number, and message, but I got no return call. A few days later, I called again. And since I had already called once and nothing happened, I wanted to speak to someone in their Rhode Island office but I couldn't do that. I can only speak to someone in Kentucky, Tennessee, or some call center they have, which is absurd. I told them I wanted to speak to someone in the office in Rhode Island, and they told me to call this number. I called the number and it was just another number for someone else at that office. I was quite upset at this point and told them so, and they basically said that I was being too rude and they weren't going to talk to me.

The staff from Terminix came out, took care of everything, and were very nice when they came. But then, I called two weeks ago because we were still seeing ants and the lady said she would have someone call me back. I told her we were leaving for vacation, so she said she would have the person that normally comes to our house call me back if he had a hole in the schedule. I still haven't heard back from them about the schedule to come out and do another service for us. I wish we had a better callback time. The technician, however, was very friendly. He came in and explained everything he was going to do. He showed me where the problem spots were and ways to help prevent in the future. I would recommend them.

We have Terminix on a quarterly maintenance plan. It's pretty easy to schedule the service, they’ve always been flexible to my schedule and they're very accommodating. I simply called in and they gave me a time. I've also never had an issue with the response time. We had an ant issue the last time and the technician was very explicit on what he was doing and what he was looking for. He was also describing the chemicals he was using and described them as safe since we have pets and young kids. The number of ants has decreased considerably after the service was done. We've had a good experience with them and I'm continuing with their service.

Terminix recently conducted a termite inspection at my place. Their reps are knowledgeable and professional, and the technician was good, too. They also have other services offered if I needed them which is good.

We had initially called Terminix because of a flea infestation then we just signed on for them to come out every three months. They're very reliable and easy to schedule. The technician that I talked to was very polite. He was very pleasant to deal with and did a great job. Before he came out last time, we had some bees and he eliminated those and we haven't had any problems since.

Terminix automatically schedules service for me and they let me know when they are going to be coming. And if I need to change the schedule or if I decide that I want them to come inside to spray, then I let them know. It's super easy to change the schedule or the service. I can either call them or log in online. It's also really easy to pay online. There has only been one price increase and it was just a couple of dollars.

I have ants in my 10-month old daughter's room. She cannot go on the floor to crawl because there are ants all over. Scheduling the service with Terminix is alright. However, my most recent experience with them was horrible. Their guy came to do the service and didn't knock on the door. I didn't even know if the guy was there. When I went outside, I saw a paper hanging on my doorknob. I don't know how their guy did the pest control since my backyard is all fenced and only my front door is available to him. I think he jumped my fence, did the job and walked away.

Terminix did an annual termite inspection recently, and their representatives and technicians were all good. They were very professional, friendly and knowledgeable. I haven't seen any pest activity since their service.

I've lived here eight years and never had a problem. Four doors down on the other side of the street, there’s a gal who has roaches. My granddaughter lived with her for a couple of months and then came over to my house. I don’t know if she got the roaches here or not ‘cause I’ve never had any before that. I came to Terminix through a guy that did the service at the church I go to. I talked to him, got his card and called because I saw a few roaches. The same guy came out and initially did my service, but the guy that came out last time said that guy is no longer with them and he didn’t use the right stuff. This guy used the right stuff but he said he wouldn’t be my normal guy because he works Palmdale, not Lancaster, so I don’t know who they’re gonna send out when I call them today.

We've had Terminix for a couple of years now and they're excellent. We do a normal quarterly service with them. It's set up automated and they send an email out. The technician is a great guy and extremely professional. He's been awesome and he's one of the reasons we're still with them. Also, the pest activity has been very minimal and probably none at all since their service. I can't complain about anything with them.

When I moved in a year ago, I scheduled Terminix to come before I moved all the furniture in. Then I got signed up on a quarterly check in. Recently during a six-month spray while we did the walk-through and spraying, there was a hornet’s nest outside on the patio so they took care of that. Their rep was the gentleman that had come before so he was familiar. He was very professional, efficient, polite, covered his shoes which I appreciate and was not afraid of my dog. It has been easy, efficient and quick with Terminix. However, I would rather schedule them when I want them, not just an automated pop-up every three months because I’m usually not ready for it.

We've been using Terminix for the past 30 years but a year ago, we had our house encapsulated and from that moment, we have had problems with them for one year. It was a $6,000 project so it wasn't something that was just a fly-by-night. We had a nest of rats that got under our house so the pest control was not working. And before they did the encapsulation, they never bothered to check for anything. We told them there was a smell but they just went ahead and encapsulated underneath the house. We told them we had problems with the smell and they did not want to fix that. Then the last time they were here, they told me that they put some type of fan in there to keep the air circulating. They installed it after we complained over and over but who knows if that means when the fan is turned off the smell will continue.

We live way out in the country and Terminix does our quarterly spray. I really like the guy who has been doing the spraying and I’m glad that it’s the same person that comes out each time. He's friendly, helpful, patient and addresses any concerns I have. However, I don't schedule the sprays and twice he's shown up and I didn’t even know he was coming. But overall I’m happy with Terminix. We’re fixing to sell our house and we’re moving to a different state, but I would like to continue with them.

I went online and the guy who came told me that the neighborhood people always complain about some kind of fly that we can never get rid of and whatever they sprayed seems to work. I have an appointment for Terminix to come next month and the contract we have with them would end in September. When I signed the contract, the guy told me the termites was going to be twice a year but the lady on the phone told me it’s only one time. Otherwise, everything was fine. Everybody was polite and listened to what I had to say. And now I’m waiting for my next appointment in June.

I called Terminix and made the appointment, set it up and the guy came to keep the pest out of the house and everything went smoothly. There is no pest activity anymore and I haven’t seen evidence of it. I did the original exclusion and they let you renew it at a yearly fee and I did renew it. So, they could come anytime I'm seeing any activity again. Everybody has been nice all along the way. The only negative I had was way in the beginning and it was remedied. My overall experience with Terminix is good and I'm happy with them. I would recommend them.

Terminix is a little expensive but they did a really good job with my last house. I moved and they’ve only done one treatment at my new house. The guy who came out didn't do as good of a job as they did at the previous house. And it’s a shame because I had him come out before I’d moved in so everything was exposed. There was no furniture and he could get to everything. But I've had six or seven bugs within the last week so I’m having them come out for a re-treat. However, now I’ve got furniture everywhere and they’re gonna have to go around it. But overall, the technicians are nice and knowledgeable and they answer my questions.

I've been a long-time Terminix customer and I use their normal quarterly services. They usually call and leave a message for the service schedule. They do an okay job for me and my interactions with the technician were fine.

Terminix Crystal Lake, IL - terrible customer service. They came out twice to get rid of ants. After that they never returned my calls or text messages. Called customer service twice to try and get an appt scheduled. Never received a call. Supervisor said he's emailing that office and the regional manager. Someone will call Fri. No one called me. I'm calling Orkin.

We recently got Terminix. The guy came out, everything was fine and I got the first bill. Then another time, I checked my account and saw that I was charged again. It was a different amount but I also recommended my in-laws to use Terminix and for some odd reason they used my account for their charge. I called and the lady was very insistent that my card was not the one being charged. I gave her the day and she said that it got charged that day but it wasn't my card. I asked my in-laws if they were charged the amount and they said they haven’t gotten their first charge yet. They’re nice and I had them call and change the cards to theirs and they were able to do that.

Terminix comes routinely and sprays for bed bugs. Scheduling the service was fine and my interactions with the representatives were okay. The technician who comes out is also okay. I don't have any problems with the pest activity now but it took time before they got it going. Overall, it's a great experience with Terminix.

My most recent experience with Terminix has been stressful. It's their fifth time coming out to respray the ant problem and they have not terminated anything yet. This is a recurring service and they are not getting it done right. The representative is good but one of the technicians got smarty-** with my wife. He was not listening to what my wife had to say. We also called the number to set up appointments for them to come out and I specifically asked if they were going to go underneath the house. And the person that set up my appointment told me, “Yes”. And when the sales-tech came out, he isn’t getting underneath the house unless we paid $50 more. I'm not very happy with Terminix and I wouldn't recommend them to anybody.

Terminix comes here automatically every three months. They spray my ground and after which, pest activity is much better. I'm happy with their service.

I was having problems with ants and I called Terminix. I tried to schedule the service through a recorded thing instead of having to go through a person and it told me that I would have to wait two months to get service. So I ended up talking to a person and I got someone to come out within two days. That was really funny and ridiculous, as far as the scheduling was going.

During the quarterly preventive routine, the tech from Terminix knocked on the door and I said, "Yeah, fine. Good to see you." I barely saw the tech which was okay. He didn't have anything to do inside. He did what he does around the house. He knocked on the door and said, "I'm gone". Even before, a casual conversation with their tech only lasted for about a minute and a half. For scheduling the service, I get an email and so far, I have been okay with what they suggested as to when they're coming, and they do come. It has been a pleasant and professional experience with Terminix.

We bought a new generator and the gel inside it that protects its electronics attracted ants. So, we called Terminix and Ethan came out and sprayed them. He now comes twice a year and we haven’t had a return of the ants. Signing up for the service was easy. Initially, we called them on the phone, they sent us an email and then they called. Ethan always calls before he comes because we have large dogs that go into the yard.

A guy from Terminix came, gave me an estimate, and then we went from there. He was great. We set up a routine service that costs $90 a month. They're to put in boxes for the termites and then come back once a month to spray for bugs. They scheduled to have it put in, and that went well, but I haven't heard from them since then. I was going to have the insulation but decided against it. I had an air conditioning unit and heater put in and the company that did the installation at the time beat Terminix's price. Also, my daughter didn't have a great experience with Terminix. She had a question on the pricing and they charged her twice. But our salesman got that corrected.

Extremely poor customer service. Terminix charged my credit card twice for a $1000+ service. My credit card company removed the duplicate and notified Terminix. Three months later Terminix backed out the remaining charge without communicating with me. Then they sent this mess to a collection agency. This will impact my excellent credit rating. During this whole time their system showed I did not owe them anything and I even spoke to the office and they told me I was all set. I filed a claim with the BBB to no avail.

Terminix comes, they spray, go away and I don’t have any ants anymore. I’ve mostly talked to two of them. They’ve been very good, friendly and courteous. It’s a pleasure dealing with them. They always stop when they come and knock on the door and let me know they’re here and ask if there are any problems other than the standard treatment stuff. I usually don’t have any. They’re always good about stopping afterwards and telling me if they found anything unusual. They keep me informed about what they find which I find very reassuring. Usually in the spring, I have a stream of ants. That’s a thing of the past now, fortunately. And they’ve lessened the spider problem. I keep having Terminix come because it’s really made a difference.

Terminix is well-known and I normally go with a brand that's well-known. I have their preventative service and this was my first time with them. Everything with scheduling was great and very efficient. It took them a day to send somebody out after I contacted them. The technician who came was courteous, friendly, and knowledgeable. He knew exactly what he was talking about. Since I started services with Terminix, the pest activity in our home has declined. Terminix did their job efficiently and I'll recommend them to anyone.

We had some pest that was getting to be an infestation situation. We had a little problem with scheduling the service. It was like they scheduled one time and the guy said he had no knowledge of it, and so we had to end up rescheduling. It was a crazy situation, but we worked it out. The technician was great. He was on time. He was personable and he helped tremendously. He really did the work. He moved stuff around. He did what he had to do. Since the service, I haven't really seen too many, but I know that we’re going to have to have a reapply or they're going to have to come again just to make sure. But the problem is slowly going away. We hadn't really seen anymore. Overall, my experience with Terminix was great except for the customer service aspect of it was kind of difficult. so that would take some away but the actual applying of the pesticides and things of that nature part, the actual technician part was great.

The manager called and couldn't have been nicer or more helpful. I would use Terminex in the future again.

I am submitting this on behalf of my 91 yr old mother who had a contract with Terminix for years. I am a contractor and have seen termite damage for years despite their frequent inspections. Recently we had to move her into an assisted living facility and put her house up for sale. During this time we had let the contract expire for 3 months, during our home inspection they found termite damage in 16 different places "Really in 3 months". They refused to take any responsibility and offered to discount a new policy.

Terminix came out initially because I suspected that our mirror has termites and that we also have ant problem and some roach concern. Scheduling was fairly easy. I made the call and we made an appointment to meet. They were here on time when they said they would be, came in and did the initial assessment. It was determined that it wasn't really a termite. They gave me their recommendations and they sprayed. That went well. It was more or less ant and they discovered that the installation and stuff in the ceiling were about gone. That's what prompted me to let them put the additional installation in. That went well too.

It's been almost a year and we had roaches. It's what our main problem is and we called Terminix. Scheduling is pretty easy and I don't have any problems doing that. The reps were friendly, nice and they helped really well. The technicians call before they come out to let me know that they are coming. They came out and they went right on their job and they were done. They are well-educated because they know what they're doing on their job. They recently came out here and did the inside of my house. They are supposed to come back out Friday and do the outside of it. They're good and I haven't seen any pest activity since having their service. I've had no complaints with them.

We originally called Terminix because we were having a problem with wasps getting in from our ceiling. Prior to the technician coming out, we had put balms in the ceiling area and we hadn't seen them anymore. So when he came, he wasn't able to locate where the wasps were coming in from. But he put some powder in a hole that he found. We also mentioned that we weren't sure if we had mice, so the technician put about two traps up there as well. Then he sprayed the outside for us. But then we started seeing wasps coming into the window in the living room. Someone from Terminix comes every 90 days, though.

We had some ants, some little insects and we got Terminix to come out every three months. I also have another house on another side of town that they come to every three months for rodent control. The only problem was one time we had them, they promised us a free service and after they got done with their service, they ended up charging us which is alright but I said, "Well, you shouldn't have told us it was gonna be free." And then sometimes they act like we don't pay them. The payments not even due yet when they send out the bill but sometimes they call. It's like you're being harassed so that was why we stopped our service here. We kept it at the other house and it's on the same account.

The Terminix technician was supposed to just come for the quarterly visit and spray around outside but when he got there, I explained to him about some issues we were having with the ants getting in and something else. He was nice enough to come in and sprayed all inside, took care of it, gave me his number, and told me if we have any more issues to just give him a call and he would come back. Since then, we've seen only one ant. We can’t figure out where it’s coming from and how he’s getting in but there was none since then. Everybody from Terminix that's ever came to the house has been really good with me. And they follow up and make sure that things that I needed done and they were supposed to do were done.

Everything has been fine with Terminix. I have been using them for five years and they do what they're supposed to do. They come every three months and we don't have any pests since their services.

Terminix came in, did what they needed to do, and left. Every once in a while since the service, I see a couple of ants in the bathroom, but other than that, I’m good. I was satisfied with their service.

I had a roach problem which ran for about six months and I went with Terminix. The experience setting a schedule was excellent and the rep was polite and courteous. The technicians have been here twice and they were professional and courteous too. It's just weird for me that they won't go in the living room and the bedroom area. We still see some pests but they're mostly gone. I'm happy with Terminix and I will recommend them to friends.

Terminix has been very good and very thorough. Any questions I've had, they’ve always answered them. We have been with them for five years. When my daughter's ex-boyfriend, Fred, moved in with her out here, he brought roaches with him. So that’s when he made arrangements for Terminix to come out. From day one, I've been paying the bills, though. They don’t live here any longer but I still keep having Terminix come back to be on the safe side. We don’t see any roaches anymore, but we got spiders and ants. However, there was one time when a man came and serviced the outside but not the inside. I got a hold of Terminix and they sent somebody right back out and got it done. Other than that, I haven't really had any problems. They've always been very nice and on time.

My husband and I love Terminix. We get a service from them quarterly unless I call and tell them I need something. However, my usual guy would barely do anything. The last time he was here, I was at work and my mother-in-law was at home and she said he sprayed the front but didn't go around the back of the house. In contrast, the guy from that recently came out did a great job. He walked around the house and sprayed everything. He also walked up in the attic and sprayed there which I've never gotten anybody to do so that was a good plus. But he told us that he probably wouldn't be the one coming back out but we'd rather have him.

It's the first time we ever had fleas. The dog visited somewhere and brought fleas. So, we had Terminix to come out to spray for the fleas. We called and they sent the tech out promptly and he did a good job. But, a few days later, we still had fleas. We called back and the tech came out and sprayed again. Right now, there are no fleas anymore. It's our usual guy that comes out. We know him. He is very friendly and he explains what he is doing. He comes in, does his job, and goes. He's a nice guy. I'm satisfied with Terminix and I'd recommend them.

I have Terminix for almost a year and they have come randomly to spray. However, there has been no difference in the pest activity. They need to put something better for the roaches. My contract is almost for one year. And if in one year and I still got it, maybe I will cancel it. The techs were very friendly, but I'm not happy with Terminix.

Scheduling a service with Terminix is fast and easy. The service tech gets here in two days and he's extremely professional and ideally suited to his job. We've set up our service visit for four times a year and we'll be seeing the same technician so I like that. All in all, our experience with Terminix has been fine and the pest activity has slowed down since I started using their service.

My parents have used Terminix for years. When we moved in to our new house, we wanted to go with them as well. Scheduling it was very easy. They are very nice and knowledgeable. It's been a great experience. There are times throughout the year where the pests come back, but every time that happens, we call Terminix. They come out, and it's all better. Things have improved. It's a great service as always and I would highly recommend them.

We have a rental property that had some carpenter ants. I gave Terminix a call and asked them to come and see if they can do something about the ants. My interaction with the person who helped me for scheduling was good. She has been very knowledgeable and she walked me through so that was definitely positive.

I tried to schedule with Terminix six months ago and the tech never showed up. When I called back, they were very apologetic and they found another service place, not the one that usually serviced my area, to come this time. Once the service was scheduled, it was thorough and I was very content. The tech they sent was very pleasant. After the service, the pest activity has reduced. They're supposed to be back in six months but there are so many anthills here that I'm going to give them a call to do a second spray.

I've an excellent experience with Terminix. I've had their service for four years now and scheduling with them is excellent. Talking to them through the phone initially was above average but the guy that comes to my house is fabulous and wonderful. He's very thorough. He always lets me know when he's coming, he tells me when he's here and tells me what he's done. We had spiders and ants but after their service, the pest activity is minimal. It's been very positive and very satisfactory with excellent service from my onsite guy.

I have been a Terminix customer for several years now. I have had a different kind of grass in a new house, in the same neighborhood. It is St. Augustine as opposed to Bermuda. I noticed that in the course of the year, the quality of the grass has gotten much worse, not necessarily with weeds but it’s losing grass all over the place.

We're new to Terminix but our interactions with their techs have been very good. They came here and they did maintenance work in the house.

We had ants in our bathrooms so we had Terminix come. Scheduling for a service with them has always been fine every time I had a treatment on the yard or in the house. Terminix also found schedules that worked for us. Their technician got rid of the ants and they haven't come back in my bathroom. However, there are still a few ants that are still coming in my caretaker’s room. The technician was also always willing to help and good with people. For a while, we had mice in the garage. He worked with us to get rid of those old things. We liked him a lot. I didn't leave Terminix because of anything that he did. I'm just at a point right now where I can't afford to have each of the treatments. If I had the money, I would do regular scheduling.

Terminix is well-known and it was recommended from friends. I went with them and my experience has been good. The technician was professional and did a good job.

We called Terminix in regards to doing the pest control that we normally have done to the house. I had to call them back out here because the gentleman that came out the first time didn’t do his job properly. He didn't spray or treat well enough and we ran into a bunch of bull ants. He wasn’t well-trained and he had just come out of training. They had to come back out to re-treat and they came back out within two days. I was hoping to come out sooner than that but that’s fine with me. Both of the technicians were pretty good. They were not rude and they listen to what we were telling them. Also, their customer service had always been excellent.

Terminix was very informative when we were scheduling. They were able to give me a lot of information as far as pricing and help me out with the type of pest that they thought it was. The tech that came was on time and was very nice. He said that the beetles we're having were Mexican beetles in the pantry and they had migrated into the dining room. After the service the pest activity was gone. They did a really good job. I've used Orkin before and we were very dissatisfied with them. So, I'm glad that we chose Terminix this time around.

Before I got Terminix, I'd spray for bugs at home and work on chemicals, which I hated. My mother-in-law had a pest control service come out and she felt she had less bugs overall. That's when I went to Terminix and asked the kind of plan they got where they just come out automatically. They schedule it through email and they do that every quarter, then the representative would call the day before to tell me that it's scheduled and what time the technician will come. If it's an outside only service, I don't make it a habit of having to be there. And if I want them to come in or if there's something that I want them to knock down, I'll be there to make sure they get the right one or they know where it's at.

My experience with Terminix has been great. Most recently they came for the annual spray or to check to see if there's any problem. I have the quarterly termite inspection and bug inspection. They email me the date they're gonna come and email me to notify in advance that they're coming but sometimes I can't be here when they come. That's the problem. I'd prefer that they called. But one guy that comes fairly often is very nice. He takes the spider web out and cleans the roofline, below the soffit's area. So that’s always nice that he can do that.

Terminix comes out every quarter. They call me and then if I can’t be here, I can reschedule it. I call and ask if we can reschedule for this day and date and we have no issues. But I’m usually one of Compton's last or first stops. He's my pest control tech and is always professional, kind and represents Terminix with full respect. Also, he's cheery and you could take him places in which you wouldn't be embarrassed. That's one of the reasons I'm still with them. If it weren't for him, I would be gone. He sent somebody else one time that I didn’t prefer. I just like Compton because I know I can trust him.

I've been a Terminix customer for a number of years now. There was no problem scheduling with them. If I have a conflict, I go online and reschedule it. Also, everybody's friendly and knowledgeable. Don, a nice young man, started being my technician. They recently came for a routine visit for mosquitoes. This is twice now he's been here and it's been fine. I have no problem with him. We're in a very damp area, so we get a lot of insects. But there's definitely a lot less pest activity now. I'm usually calling for ants right now and we have not had any. The guy came early enough and we got treated. It's been good so far and I always recommend Terminix.

Terminix comes once a month to keep our building under control. We recently had an issue where we had ants in one of our rooms, and the tech came to take care of the issue. It’s beginning to be under control. The tech usually comes when we’re getting ready to close, so I am usually not here when he comes, but he was very good to us when we had an interaction.

I'm very pleased with Terminix. We have roaches in the house so they came out the very first time and the service they provided was very good. My daughter was there telling him the concerns, but I was also on the phone with him. The young man had advised me that I would need for them to come out again for a second treatment. I requested for the same guy who did the first time treatment to come back but they said they would try it. A different guy came out and he was good, too. The roaches are dying out. They're still coming out, but it wasn’t as bad as it was before. I would recommend Terminix to my family, friends and loved ones. Everything was just as the way that I planned it.

I am reviewing all companies that use spammers to send ads to thousands of people that never asked for any info. The spam must stop. This company pays spammers (who gather addresses in a non legal method) every time someone clicks or buys from the spam, I am sick of it!!!

I have been a customer of Terminix on a yearly plan for 10 years. I have been satisfied with the service but my recent experience is changing my mind about their service. I had a service on 5/10.2017 for carpenter ants around my home. On Tuesday 5/16/2017 I found carpenter ants in several places around the house, including entering the columns of my front porch. I called the service man and he told me to text him my information that he would come back to respray but would not be able to do it within the 24 hours that is the usual time frame. I never heard from him.

Avoid these people like the plague. I had a service contract at my old home. I notified them to cancel the contract because we were moving. They came out to the empty house AFTER we moved anyway, then because they could not get inside, sprayed around the outside. Of a condo. In an HOA neighborhood. The neighborhood HOA handles all exterior things. Terminix was never authorized to do any outside work, ever. Then they auto-billed my checking account making several of my utility bill payments bounce. I called them and they were going to take care of it. They didn't, so I called my bank to dispute the claim. The bank found in my favor, refunded my money, and blocked Terminix from my account.

When I called to schedule an appointment with Terminix, the reps took my name and address and said, "Well, when are you available so that we can schedule your home?" and they had something available for the day I said. It was nice and easy and the technicians took care of the cockroaches in the house. However, instead of asking where the critters were and spraying on those spots, they should also spray in areas they think the critters can also come out of. They're the technicians. They know where they should spray or where the critters come out more. That’s what we’re paying them for. I can understand that they want to know exactly where we've been seeing them but we should be working together to do it. They come out of the warmer spots like behind the refrigerator or stove. I felt like they should already know these things.

Terminix came over and did a termite inspection recently. The guy who sprays for bugs is good and friendly and he’s been doing my home for about three years. Our interactions with their techs have always been good. Also, if I had any problems with the schedule, I call the reps and they’ll reset it for me. Everything works out good.

We recently had a routine visit from Terminix and scheduling with them has been flawless. Most of the dates are initially set up online and if we need to make changes, we usually call. Also, it's been good with their reps and the technicians have been great.

We started with Terminix years ago because we had carpenter ants. As a school teacher, I had the fear of bringing home cockroaches because my students sometimes would have those in their backpack. We have small ants now but they don’t like Dawn dish detergent, so when I spray them down with it, they don’t last long. We don’t see other bugs in the house. If we see any bugs outside, they're usually dead. Since the service, we don’t see any pest activity in the house as far as what that problem was. But we do have those little ants in the spring when it rains. Jeff, our Terminix man said that wasn’t anything unusual. And though we haven't had any termites, they treated for them. One time, we had two but he checked the other day and he said that it looked dry underneath the area where he was looking at and that everything looked okay. He didn’t see anything unusual.

I live in Courtney Chase Circle Apt **. Upon moving in on April 1st I've found the apt to be roach infested and they've came several times and sprayed and baited. I've had conversations with tenants on both sides of me and above me and everyone has the same problem. We pay for pest control monthly, I'm afraid nothing is being taken seriously. Please help I'm in bldg. 1212.

I was having some ant problems in my home, so I made an appointment for a pest control technician from Terminix to came out and spray pesticide. After a complete inspection of my home, he informed me that I had an active rat infestation in the attic. I couldn't believe what I was hearing, and was horrified that this could be going on above my children's bedrooms. Sensing my fear and complete disgust with the idea of rodents living in my attic, he informed me that he could send a technician from the Terminix Termite & Rat Department out to help asap. But first, I would need to give him a credit card to be charged $1,100 in full. I reluctantly gave him my credit card, knowing that I had to get rid of the rats.

I had Terminix come out recently and do a follow-up on a couple of spots in the kitchen and then in the bedroom where we’ve seen some ants. I had the service scheduled online and it was very easy and efficient. The lady who came out did a great job and was very professional and friendly. Their technicians were very informative. We asked if the products that they were using were harmful to our four-year-old and they ensured us that they were not. So, they were very knowledgeable of their products. I appreciate them coming out and I haven’t seen any pests since their most recent service.

Terminix put a plastic barrier on the ground underneath the house for the moisture and mold. They did their job in a reasonable period of time and the quality of service was very good.

We frequently have ants in our backyard that we were trying our hardest to keep out of the house, which is why we have Terminix. Most recently we were seeing black bugs, and we saw two vinegaroons in our house. The tech came in two days later and we haven’t seen any since. He came on time and called to let me know he was coming. He sprayed very thoroughly, and he was friendly. I don't like that Terminix is so booked that it’s difficult to call and schedule, but I like that they have automatic scheduling where I get an email and as long as the day works, I can keep it. In the past, I've had difficulties that they don't come during their window or sometimes they don't come at all. But the last couple of times have been very professional since I've had to call and talk to them.

I had a bedbug problem and an ant problem and it cost me $1,200. Terminix came here once and treated the ants and the bedbugs. Their sales and the technician that came was a good guy. He was concentrated on the bedbug infestation that I recently got. It has only been three months since I stayed at a hotel and I figured that’s where I probably got them. The bedbugs were just starting to show up so he was able to take care of that. So far the bedbug issue is okay but the ants, I still got them by the trillions. The guys over at Terminix have never called back to schedule anything. I don’t think Service Master bought them. They try to avoid the service as much as they can. Overall, I just noticed that it’s not the same as what Terminix used to be. I’m basing this on what Terminix used to be when I used them before years back.

The tech from Terminix came by a couple of weeks ago and did the full house. We asked him to come inside because we've seen some roaches and he was very cooperative. You don't have to check back this kid. He's a nice guy, and we have a good relationship. He also does the place where I work. I've got his cell number so when the schedule gets close, I call him and we work out a time. We used to have problems with big roaches but since the service, we hadn't had that much trouble now. It has been easy to work with Terminix.

I called Terminix for the annual inspection of my house and the backyard house. The technician called me personally to schedule the appointment. But then I needed to reschedule and he changed it for me. He was very polite and excellent. I also had a tree cut down recently and they left a lot of saw dust and the Terminix guy gave me good advice about how to get rid of it to prevent termites from collecting around my backyard house. In my experience, Terminix has been efficient, helpful and excellent.

Terminix hasn't been doing a very good job. The technician isn't killing the roaches like he's supposed to. He’s been back here three times and I'm still seeing some. I got two of them lingering here last night, and I killed one in the kitchen. There's a little bit of improvement and there's been a bunch hashed out since Terminix recently sprayed three times, but it's gonna take three months to spray again. After three months, I'm going to pay to get it done. I'm dissatisfied. I just like to have the roaches killed out so we don’t have to keep calling Terminix.

We've had a little bit of pest activity before and haven't had any since their service. The technician has been friendly and seems to know what he’s doing. He does anything I ask him to and I work very well with him. All in all, Terminix is a good service and I'm very satisfied with them. They're definitely worth having.

I've had Terminix for many years and I enjoy being with them. In the last few years, it's been the same technician that comes out each time. He does a great job and I have no problems with him. He calls me and lets me know when they're coming out. If that time is not available for me, I call them and let them know that it's not a good time and we'll set up a good one. And when the service tech comes through and starts spraying, he asks if I have any problem with anything, and if I have, I'd tell him and he does a little extra.

The first time they came out to spray, the wasps were pouring out. And I was having the house painted so the guy that sprayed did not do the eaves because he didn't want to cause problems with paint. So, he even told me to call and have them come back out. I called, they came out and I haven't seen anything since. Whenever they came back out and re-sprayed everything, it was fine. The last one that is actually supposed to come do the routine, he was wonderful. He called me and let me know what was going on and when he was gonna be here. I told them I couldn't be here but he came on out, did his job, called me and let me know everything was done. Everything was wonderful with him.

Terminix in southern WI can't keep appt straight. As far as the bug service it works fine, but when technicians show up 2 hrs out of the 2 hr window that we are given we have a problem. We have a locked fence with pets that we have to make sure is open for them, and when they don't show up on time it's an issue. After the first year and only getting one appointment right I complained about it. They said it wouldn't happen again. I had to order an extra spray and got a phone call saying they would be at my house between 1-3 on 5-19-17. Well, 330 rolled around and nobody had shown up yet.

We recently had our regular check-up with Terminix. I've had them for 25 years now because they take care of me. I just call the local number and their customer service rep schedules the service. When our technician sees my name come up on the schedule, he's able to come right away. He's been our technician for over 10 years now and has been really wonderful. He knows my health issues and that I'm extra allergic to bees and wasps. I stop breathing if I get bit. So, he's very good about going around the whole place and making sure that it's taken care of. I live out in the woods and so he also makes sure that I have the little sticky plastic things to stop the snakes coming in the house. I put them on the steps so that they'd go across those and it stops them. I see them, kill them, and throw them away. Then he brings me more. He comes every three months, and then if I need something in between, he comes out usually that same day. The customer service at Terminix has always been great and I've told several of my friends about them.

We have used Terminix for several years at our former address. But then when we moved, we used a different service for a year and it just wasn’t as good. We’ve probably been using Terminix here where we moved for the last year. I just called and renewed the services with them. It’s really easy and they’re really helpful. We usually have quarterly visits. We live in a developing neighborhood so we just wanted to have a nice, comprehensive spray just to keep everything out. New houses, new constructions. You never know what’s going to come with that.

My mom freaked out big time for bed bugs and was stressed out over it so I called Schendel Pest Control that is under Terminix, and they said they could come out within a very short amount of time. I was in communication with them, but I live in Colorado. I did everything online and it was perfect. They gave me a quote via email then my daughter called them and scheduled them. They showed up exactly when they said they would.

I have a quarterly service with Terminix and I just started with it. The guy just came out and they usually just spray the outside but I had some spiders so they came back for the inside. I've had three who came out - a termite guy, a pest guy, and another pest guy - and they were all really super nice. I have a wooded area behind my house and I just moved a month or so ago and also had some remodeling done so there's a lot of traffic in and out with doors open. I wanted a little extra spraying. I don't mind little ones but I moved farther out of town and the spiders out here are bigger. I've seen some dead spiders since the service. The tech said it was gonna pick up a little and then it would die down again because he just sprayed. He told me to give him a call if I noticed anything else. They'll just come out for free because I have the plan. Everything's been fine with Terminix.

I’m on a regular schedule with Terminix. Everything is taken care of since we started service with them. Fred, the service technician I’ve had for years, is a great guy. He’s an asset to Terminix. He’s friendly and very personable, and takes care of all of our needs. If we have a problem, he’d come back.

John ** has been our service agent for Terminix for a number of years and he really does a good job. He comes out quarterly but also whenever we need him. When he comes out, it's usually within a couple of days and it's been no problem. John had been ill for a while but he seems to be doing pretty well and so I'd like to keep it just the way it's been with him. He's good and conscientious and we've been very satisfied with the service. He was here recently for an inside treatment and I could use another one. The pest activity a lot of times is seasonal. But we've had such a dry year and since we live on a river, we have baby Palmetto bugs this time of the year. The bugs are sometimes dead but we have found a few recently that are alive and kicking.

We signed up a three-year contract with Terminix to do an annual inspection. They came when they said they would, dealt with the problem and we’re really happy. We haven't seen any termites since. My husband found the reps pretty good to deal with. We like Terminix. We already had them on a quarterly basis. So, it made sense to call them when we had the problem.

I had problems with roaches and the tech was professional and friendly. Two weeks after the first service, the tech returned and quite a few roaches were coming out and dying. So he put new strips out this time and I haven't seen too many roaches after that. The tech said that he'd be back in another two weeks and then the service will be every quarter. Terminix has been taking care of my needs and I would recommend them.

We have a scheduled maintenance with Terminix and in the beginning, scheduling was very easy. They come out every three months and they spray in and around our home. The reps have all been really easy going and really easy to get along with. The last couple of technicians that I've had have been amazing. They played and interacted with my dog and my kids. They make you feel really good about somebody strange coming into the home. My recent experience was great. Our serviceman is really friendly and I really like him. I had had very little problems with anything. The only thing we've ever had any trouble with after this last is the little sugar ants. They're terrible and hard to get rid of. But I really like Terminix and they’ve done what they said they would do. I've recommended them to several people including family and friends.

We went with Terminix four years ago just because we thought it might be good. We have regular visits from them to spray everything and I like the last guy that they sent out. Scheduling for the service has always been fine and their technicians have always been great. We've had no vermins since having the service and we've been satisfied.

I really like my Terminix technician, Kareem. I had an ant problem that was not on the quarterly, but he came right out and fixed it. Cost is always a problem but I don't have any complaints with my service so I don't mind paying.

I started using Terminix because I had a pest problem. They come in quarterly and spray the house. The man who takes care of me is a good guy and does his job well. I haven’t seen any pest since working them and I recommend them as high as I can go. I don’t have a bit of problem with them.

We schedule general quarterly pest control with Terminix and their representatives have been great. We've had two who have been super friendly and explanatory. Terminix lets me know that they're coming within a particular timeframe. Also, their service is top notch. If there is something they need to look at, they do it quickly and well. When we first moved in, we had spider issues. Now, everything is under control since their service.

We usually have ants and recently, Terminix did an outside spraying. We schedule the service online and it's been very easy to do it. We've used the service on and off for over at least five years even when the previous company was taken over by Terminix. The technician we usually have, Carlton, is a nice guy. He is easy to work with and listens to what our problems are. He's been exceptional. If we are seeing the ants inside, he comes in. It was a different man this past time and I hope we get Carlton back. But overall, I've had a positive experience with Terminix and I haven't seen any ants at all since having their service.

Terminix was out here on their routine plants spraying and if I need extra, they have always come right away. I've always been very pleased with them. They're always courteous but when I called the national thing to book stuff, we had this long discussion and they're a little unhelpful. I told them that I had a bees nest and the guy didn't take down my information where it was. But the people who actually came to the house were professional and have been wonderful. Also, having the service definitely helped. When they do the preventative spray for the ants, we don't get the ants in the summer.

Service was transferred from Alterra to Terminix and Friday, May 5 was our first Terminix home pest control service appointment scheduled. The appointment was scheduled for Friday May 5, 7-9 am, the technician did not arrive at the house until after 12pm and it took 3 calls to the service manager to have him arrive. Once at the home, he did not wipe for cobwebs, rebait mouse traps, or completely spray the perimeter walls, tree bases, or sprinkle the lawn with ant killing pellets as ALTERRA used to do. When I reminded him to do this, he said he would, then he got into his truck and left. I called the service manager and they scheduled a touch-up appointment.

We’ve had Terminix servicing our home for over five years now. They do it every quarter. On our recent service, they called and told me they were coming. The technician came and sprayed outside. I'd recommend Terminix. Their pricing is good.

I have two services with Terminix which is the quarterly pest control and the annual termite control which was the latest service that I had. The young man who came went under the house this time. He was very helpful. He set the thermostat for my sprinkler system since I didn't know how to do it. He did that for me in addition to performing the service that he was here for.

It was a routine for Terminix to visit to my house. Our interaction and experience with them were all good. Our house has been okay after using them but I'm just worried that the bugs will come back if they stop.

I've been with Terminix for a long time and I've been pleased. We recently had an inspection and it went well. The technician was great.

I had a lot of ants and I only realized that outside when they started crawling up my pants’ leg. So, when the Terminix guy showed up, I told him and he took care of it. My sister-in-law right next door also had service that morning. I figured we’d get it right after she did because she was scheduled before us and that didn't happen. But it happened shortly thereafter. The scheduler in your office screwed up their schedule. She’d always put my sister-in-law and myself in the same timeslot. But, the technician was nice and a good soul. I liked him.

I had a mouse infestation about five years ago so I called Terminix and they came and fixed the problem. They've come every two months ever since. Their reps have been very pleasant, courteous and helpful. They call me and tell me when the techs will be here. The technicians come around the outside of the house and have solved the problem and kept it from coming back.

It's been good so far with Terminix, no problems. I signed up with the yearly service and I got the termite thing out there, the one with the baits. I also decided to call Terminix because I had ants. They came out the next day and sprayed and we don't have ants anymore.

We had our general service with Terminix about two weeks ago and it was fine. It was the first time that they were at this house but it was a continuing service as we've had them for about eight years now. They send me an email saying that they'd be showing up at a certain time, and that's what happened recently. Someone came to the door and I talked to him and asked what he needed. Then he sprayed around the outside. I am very pleased with Terminix. They're very prompt and show up all the time. If there is a problem in between services, I call and they come out and do the treatment.

The Terminix technician was nice, wonderful, and very professional. He and my husband established a good rapport together, so he was really good and it was an excellent experience. Over 2 weeks ago, he came to spray real good for ants and he told me not to mop the floor yet and let the application work. So my kitchen floor stayed ugly for almost two weeks because I wanted to mop and but I didn’t want to mess up the application. But I went ahead and did it a couple of days ago and the ants are back.

I get my services from Terminix four times a year. We have a contract and they email when they're coming. They arrive on a different time than what the email says but that's okay. Everybody that we've had from them has been terrific. 15 years ago, termites ate through two of our picture windows. With their work, they still ate through our house and they settled with us for a year for free service which wasn't even close to what it cost us to repair. Also, they have been unable to control the cave crickets in the basement. The product hasn't worked and after six or seven years, I can still see them in the traps downstairs. It's very embarrassing.

The work that was done was ok, but trying to get someone to call you or show up on time is very difficult. The original call was for a raccoon in the attic and birds in the soffits. The technicians showed up very late for the appointment, and they cleaned out the insulation where the raccoon was (he had already left) and re-insulated. They found the entry point and installed some hardware cloth to prevent reentry. The soffit in the back was repaired, but to my dismay I heard birds the next day. I called them several times to complain, but no phone call or acknowledgement to come back. I was able to pop the soffit and let the birds out and let it go.

We’ve recently bought a place and as spring came along, we found there were ants starting to march through the kitchen, and we decided to get rid of them. We got Terminix for a year’s service. Every quarter, they’re going to come out and spray, and make sure the pests doesn’t come back. There was a guy that we spoke to on the phone that let us know what all the cost was going to be and set up the appointment for someone to come out. They came out right when they said they would and the guy who came out looked through the house and was able to locate where our problem was, and sprayed it, and took care of it. Once they’ve been sprayed, it takes a little while for it to be killed off, but we saw a couple after that and we haven’t seen them since. It was the way you would expect a business deal to go. They did what they said they would, and we’re happy with it. I’d recommend them to someone.

My pest problem started in the kitchen area with German roaches. I had the annual contract with Terminix and scheduled service online. I spoke to the person who came out to do the extermination by phone because I wasn't home at that time and he seemed friendly, courteous and helpful. They checked everything and the job was done. Since then, I haven't seen any more German roaches and so I'm very happy.

We had Terminix encapsulate our crawl space. We wanted to get rid of the water. They did the encapsulation but it didn't take care of the water. They stated it was to improve the air quality and not to remove the water or they said they didn't see any water. I have pictures and an email from the salesperson showing the water prior to encapsulation and his statement indicating it would take care of the water. I have other companies bidding the fix this and they tell me they have to undo all that Terminix did.

Terminix comes quarterly to spray the home. Usually, I might see one bug or two right when it's time for them to come back sometimes. I get a reminder call for the schedule and if I can't keep that appointment, they tell me to press a certain number. I'd go to a live person and then they set something else for me and the lady I spoke with was really nice.

I had some little ghost ants inside the house and Terminix helped with the problem. I called them as I needed extra service and had good interactions with the representative. The technician who usually comes is good, very attentive, and knowledgeable, and does what he needs to do. The ants have gone away. Terminix is good and reliable,

We call when we see some insects out there and Terminix immediately responds. I like the guy they send here all the time. He's very nice, friendly, professional, and he knows what he is doing. He's an open book and you can talk to him. They do their routine and that's it. The only complaint I have is sometimes they spray some poison to the bushes and they burn the leaves. And this is the second time they did that. So, the next time they're going to spray the lawn, they have to knock on the door and let us know because that way we could tell them not to spray any of them, just bushes. We don't want to spray poison not because we believe in organic, it's just because they kill the leaves. Other than that, everything looks good so far. I would recommend them to a friend.

In the past, we’ve had trouble with technicians not showing up but this year it was super. It was really easy to do. The technician was very knowledgeable, friendly, patient and he valued what I have to say. He walked us through everything, explained what he was doing. I was really happy with it. They came out recently because we had to have mold remediation done last summer and he came out to inspect to see how it was going. It was very professionally done and it was a good experience.

The Terminix guy called a week ahead of time and said he was off the day he was originally scheduled. We found a perfectly fine time on a day he was working. I showed him around when he came and he went around and sprayed more out in the rooms and then on the outside of the house. He told me how it will take a couple of days to take effect, and I will still see ants which happened. The ants were reduced dramatically.

Terminix comes to our house quarterly. Their service has been fine. If there are any issues, we just call them and they come out again to give additional service. They're friendly, knowledgeable and the cost of the service is fair. I do get a text messages and email that they're coming and then they do the service.

I have a contract with Terminix and they come out every three or six. Getting started was fantastic, great and I didn’t have any issues. Also, it was good whenever I have to speak to their reps and the technicians were always very helpful and accommodating. Their service is very good and I don’t have any bugs. They take care of their customers.

We selected Terminix based on neighbors' recommendations. They're very good, professional, prompt and thorough.

Terminix comes out on their own quarterly to do maintenance spraying and everything's okay. We have a little bit of an ant problem and so we had to call for an extra service and they came right out. The technicians are always friendly and laid back normal people. We've been happy with their service and they've taken care of our bug problem. We had a really good salesman, too. He was a really nice going guy, wasn't pushy, very honest, and did a really thorough job looking at our house. We were comfortable with buying from Terminix because of him.

We somehow managed to get bedbugs and Terminix came in and treated the house. The representatives who came down to give us an estimate were really professional and I was really happy. Scheduling the service was pretty easy. I scheduled it for the following day online and the tech came out a few hours early. He was very informative and let us know exactly what he was going to do and when he was done. It's been a very professional service and I haven’t seen any pests since then.

Fraud, and a complete lack of accountability or customer service. Terminix salesperson named Myron ** (TX Plano office) came to our home to assess rodent activity in our attic. He diagnosed the issue as a rat infestation and recommended an exclusion process for $3700. Given past success with Terminix we agreed. Exclusion process was performed but there was no reduction in the activity; if anything, it increased. I reached out to him and after repeated attempts, another technician was sent. HE identified the issue as squirrels and performed additional exclusion services. These efforts also failed. At that point my additional texts and calls to Terminix--to Myron, the technician and most incredibly, the technician's supervisor Todd **, who NEVER acknowledged my communications attempts--all went unanswered.

It’s been a couple of weeks since the Terminix technician came. We called him to come back and we asked about rats because we have a creek up front. He called someone and they got here right away. He walked him on the whole house and explained a whole bunch of stuff to us and gave us a lot of pointers on what to do to try to help the problem with the creek and the rats that we have across the street. He answered all our questions and was very detailed. Any suggestions or any places of concerns that we told them, they addressed them. But they’re coming back because we didn’t tell the technician the first time that our dogs go to the creek across the street and we’re getting fleas again and they said that they do treat for fleas too. Overall, they were good, very informative and very patient.

Terminix comes four times a year to spray and we also have a termite contract with them. They are good people and they do their job, but it's the nature in Louisiana that there are a lot of insects and I think around that no matter how many times Terminix comes out and sprays it, we have the same problem. They come regularly and the spraying helps but only for a few days, except that we have a roach and there was that lizard, and mosquito coming inside. Maybe they have to increase the amount of the material that they use or frequency, if there are a lot of spiders which is the nature of the insect that we have.

Terminix technicians have been wonderful. They would come anytime we call, if we saw a bug or anything. Then they also have my termite. So that worked hand in hand with both of them.

We recently had our regular quarterly service with Terminix. Lino, their technician who has been with us for 11 years, is the best. We love him. I have his phone number for emergencies. He is not afraid of the dog so he’s able to come inside my house. And then we chitchat and he does his thing. He goes above and beyond. I got a lot of issues and he is more than willing to look at small bags of things. We don't have any pest activity in our house since having their service.

Terminix does a good job. The technician who came found wasp nests and he sprayed my house including around the basement. He was a nice guy and efficient.

Our experience with Terminix was good. They have done a thorough good job but I still have bugs running around in my mobile home. We’ve been fighting this for over a year now with Terminix and the bugs are not just gone. I was having them come monthly. But with me being a senior with social security and fixed income, they said they could come quarterly and that they would come in between whenever I call them and save this money which I was grateful for. But I don’t mind paying them. I just want to get rid of the bugs.

We were trying to have a wasp problem controlled and I was trying to tell them the urgency of it cause there were wasps everywhere. And all they did was come by and sprayed that little turkey baster type thing instead of coming out with the heavy artillery. I told them that I needed them to come out since we're having guests over and we couldn't go outside. Also, on the second floor, there were wasp hives. They said that they're going to send someone a week from now because no one was available to come and take care of it.

I always have a very good relation with Terminix and their representative when they come to my house. They are very efficient, very responsible, and respectful. A gentleman came yesterday and he was very attentive to my needs. I have a problem with ants in the front lawn and he took care of it. And he proceeded to help me inside the house. He was very cordial and very considerate in putting his stuff to protect the floors. It was a very good experience.

The gentleman from Terminix promptly came over. He's very polite, professional, and knowledgeable on what he's been doing. He's also really cool because he had dog treats with him to give to my pets because they get in the way sometimes. He explained what he's found, what's going on and recommended for us to have an estimate from another part of Terminix that does waterproof basements. He said there was some moisture in the crawl space that could draw pests. So we had Terminix come and do an inspection. Although I wasn't there the day they did it, we had our friend to be there and he said they were very nice. It was a really positive experience and everything went fine. We had no issues with any kind of pests since then.

We the owner of a house have been Terminix customer for the last three years. When a recent inspection suggests poor treatment of a termite control, I called Terminix customer service line to request some pro to take a look, give me a quote or provide a 1-year warranty. You would think this is fair request? Not in their mind: that promise of 24-hours call back has not happened after 48 hours, even after I put a second call to make it "urgent". I will never use them again nor recommend to my friends.

We had a mouse in my house so I called Terminix to come check it out. We figured out a schedule and they come in on time and they do their work. They were great and did an excellent job. I'm happy with what they did.

We found bed bugs in our bedrooms so I called Terminix. They came 3 times, well the treatments were not working and the steam cleaning was ruining our bed frames. Well we ended up throwing away all our bedroom furniture. Paid them $1400 and threw away $10,000.00. Not worth spending the money!!!

Worker customer arrive have ever seen. Take all your information to set up new account, give date and time to set up service and no one shows up. On calling back you get promises that manage will call back for week when I call back but they don't even care to call back. Not sure if they are too busy to get new business or they are not interested.

We started with Sears and then Terminix bought them out. The tech who has been coming to my house is my favorite person. He comes every quarter, and also when I need him, and I appreciate that. When I see something, I call him and he'll come back out. He has gone above and beyond the call of duty for us when we've had a little thing. When a pest died up somewhere, he got a ladder and moved to the ceiling of our house. He got gloves and a bag, and just took out something with maggots and he didn't skip a beat. I also had a battle with fleas, and he came as many times as we needed him to, until we got the problem settled. I have zero pest activity now. He really did very good. He is really the main reason I stay because the customer service and that area is incredibly great. I have told Terminix more than one time that they need to give him a raise.

I'm happy with Terminix. I've scheduled my service with them one time and it went fine. Then they would routinely do it every three months. They came, did the bugs and that’s it. So far, I see that the bugs outside are dead, so it's working.

The field inspector #** came out and inspected my home for termites. I had been with Antimite for over 10 years when Terminix took over Antimite. I never had a problem with roaches, maybe every 3 or 4 yrs one roach would sneak into my house, but Never have I had a problem with Large Restaurant or Industrial roaches!! Inspector #** let many large roaches out in my laundry room so I would let terminix place their tent over my house right away and not later on down the road. I called inspector #**, he said they came from the sewer lines. I said, "I have lived here 30yrs and have never seen so many Large roaches until you left my home!!" People PLEASE BE AWARE.

Found a wood cockroach in the house and some in my garage so I scheduled a service with Terminix. The technician they sent was fine, very congenial and easy to talk to. There was a series of visits and they came as needed. Everyone was professional and took care of the problem. I haven't seen any pest activity since then but if we have any problem again in the future, I'd certainly consider them first.

Peter has been our pest control guy since we moved here and we love him. Terminix comes out once a year for termite inspection. We decided to change over to the bait station because we had issues. We had some activity and saw some spot that had gotten damaged. So we had work done last week and had it fixed. But everything else has been great. We have regular service every three months. If I have any issues in between, I have Peter’s personal cellphone number and he will come out no matter what. He’s awesome.

Terminix comes to our house for routine visits for them to do their spraying. They notify me that I'm due for service. I can also call them and tell them what days are convenient for me because I like to be home when they come. I have great interactions with their technicians and since I've been with them for a very long time, I know them by their first name and they know me by my name. We're kind of like family since we know each other very well.

For two days in a row I've had a problem with the scheduling of service. I've always had on my service request that I be notified 30 mins before the service. Yesterday the serviceman showed up without calling so I rescheduled. Today the tech called the phone and one time, when I answered there was no response. I immediately called back. No response, so I called the office and the supervisor said, “Well they can't answer the phone.” Well why do they leave a number if they can't call back!!! Ridiculous. I'm very frustrated. I also left a message for the tech. Somebody please explain why he did not listen to my message and call back???

I would call the 800 number to schedule a service with Terminix and talk to somebody at a call center and then they contact the local place and try to schedule something. Usually, they tell me they can't get a hold of anybody and that they'll contact me. It's usually a couple of days later when they finally contact me back. This is stupid because the local office is just right down the road. I should be able to just call them and schedule. It doesn't make sense to have a middleman for no reason.

Every three months, I get service from Terminix. They usually call me and let me know that the technicians are coming. If it’s at a time that I can’t make it, I call back and reschedule for a time that I can. They already have it pre-planned and I have to go according to what their timing is. Even if I don’t feel I need it, that’s the time I have to. Even if I want to postpone it, there’s a limited time that I could do it. They tell me what their latest date is that I can schedule the service for that season. The reps are very friendly, courteous, and attentive. Also, the technician is pretty good, thorough, professional, experienced and courteous as well.

After searching for an exterminator, Terminix seemed reasonable. I needed something done fast before it got out of hand. I called on a Saturday, explained the situation and waited for a phone call the next. I had to call for someone to tell me Monday. Again, I had to call to be told, "We all booked, we can only come at this time." After I specifically stated I needed the earliest appointment. Management never got on the line. In which the local office are the ones who are supposedly doing the appointments not the call center in Midstate. Bad Customer Service, uninformative, and awful communication. I'm going with Orkin.

I've been with Terminix for a long time. They come in quarterly and spray around the house and also in the farm that we manage. I don't have bugs but I pay them mainly for the scorpions and I have not seen one in my house since Clay's spray. Clay was my tech when I first started using Terminix and has been my tech now for about close to 30 years. He is a really good guy and does a good job. He'll either text, call or send me an email to let me know he was coming and everything went smoothly. For somebody who has been with Terminix as long as Clay has, he probably needs a pat on the back, a free lunch or something from Terminix. I'm totally happy and would recommend the company to my friends.

I’ve been with Terminix for years and my most recent experience with them went fine. I have my service done quarterly and I don’t have any problem scheduling it. I have quite a few trees and every now and then, I see the tree roaches. In the last day or two, I’ve seen three dead roaches in the house. However, I think the charge for coming out is a little high. It’s about $80 a quarter. I’m a widow and I live in a fixed income so it may be where I’m going to have to start checking around to get prices because it seems like it’s gone up a couple of times since I’ve been with them. I have checked around in my neighbors that have different ones, and they seem to be cheaper.

I have had a very good experience with Terminix. I have an annual pest control agreement with them and they gave me a good discount. Their customer service is really very good. But I don’t know about the technician that come to my home because, once, they told me that they have many things going on that they have to keep on postponing my inspection. The guy that’s supposed to see us the other day did not show up but somebody called for him. The last time that they made an inspection was in July last year. My year is up and I might have to call them again. Overall, I am happy with my experience.

Terminix did their quarterly service a week ago. They schedule and call ahead when they’re coming. We always get the same service tech and he is courteous, kind and polite. He knocks on the door and asks if he needs to come in. When he does, he's always pleasant. He's very professional and gets his job done. We haven't had any pests since the last service, but every now and then, if we ever see any, he'd always come back out. It's what we expect and that's what they give us.

Terminix comes out quarterly and treats outside our home. And I can give them a call if I needed them to come out for anything additional. So far, the service has been nice. When they came, they would knock on the door and let me know they'll look around our home and do treatments. So that was nice, and they were courteous. The last time that I was here when they did the treatment, they found a small mudline of termites. They had to put these things in the ground to treat it, and I've seen some improvement. The only issue I had was crickets because they were living outside at a certain grassy area of my house. So, they treated it and ever since then I haven't had any issues.

We currently have a monthly Business treatment plan with Terminix. We noticed more insects inside the building, therefore we decided to call Terminix to ensure monthly services were being rendered (Services are normally completed after hours). We called Customer Service on April 18, to have the technician return to the facility as the issues were not getting resolved. A couple of hours later our technician called and asked for the codes to get into the building, (I thought this was odd since the same tech has been coming monthly). The next day I viewed the cameras and noticed the previous months the technician was coming out and literally standing next to the door for 2 minutes and leaving.

We recently had a regular maintenance service from Terminix. I have the subscription and they came out to do regular maintenance especially for spiders, boxelder bugs, ladybugs, and any other things. They come out once a quarter. I have to pay in December every year, but then they set up the appointment times. And I can change it if I want to, and if I need them to come out more often for something, I can ask them to come out again.

I called Terminix about flea extermination. They said they would come between 1-3, and at 3:00 called and said they would be able to make it. Could they reschedule. I had already taken a day off of work and complained that I needed them to come as promised. I talked with the branch manager who knew nothing about it and could not find out why the agent was coming. They had no reason for the mishap. They are the most unreliable company there is and they are not appeasing to their customers at all. Why do they schedule if they are not able to do the work.

I have been serviced by Terminix a month ago. They schedule me automatically at the three-month mark and then I call if I need to reschedule and I've never had a problem doing it. The technician's company just joined with Terminix but the guy was good and helpful. He did all the spraying and told me what he did. He was friendly about it and asked if I had any questions. However, we started to see spiders which I haven't seen before. I haven't called Terminix about it.

I found old termite damage when I bought my house. The previous owners had the premium termite protection plan since the day it was built. It took six months for them to send the right person to look at it! A year later repairs have finally started. A month after turning in invoices they still haven't paid! I told them that I had found termites in my deck and they argued it was water damage and declined to treat my home or pay for damages. This time I have a baggie full of them so they can't say that they are ants! Horrible customer service. They lie to try to get you to go away! If I wasn't stuck paying them for the moment I would find another company. I'm not sure how they can sell an insurance plan and not even have any authorized vendors to fulfill it.

We had a manager follow up to make sure we were satisfied with the resolution. He said he would get with the driver to make sure that he spent more time working and less time talking. I have recommended Terminix to others and I’m satisfied with their service.

Terminix came a couple of weeks ago and took care of what they needed to do without affecting my time schedule. I saw some wasps before, but I haven’t seen them since. They also let me know that if I needed anything else or for any issues, they’d come out and help, which is great, and is exactly what I needed. Their technician was friendly and able to answer any questions I have. He did a great job and it’s been good. My experience with them has been simple and easy.

Terminix comes in when I ask them to. We call them at least once a month and sometimes twice a month. We schedule times and it's not a problem. We tell them where we have the biggest problems and they concentrate on that. They do their job and then leave. We haven't got any complaints. We still got bugs but the pest activity in our house is less than what it was since we signed up for their service.

I have a quarterly service with Terminix and my most recent experience with them went very well. They came out to my house in Arkansas, sprayed everything, and the technician explained to me all of what he sprayed and what my insect issues were. It was overall a good experience. Scheduling is far easier than I expected, and the pest activity in my home since Terminix has been coming out has been minimal. However, they haven't done anything so far that’s really wowed me, and there’s not a lot of cost savings. I’d like for their prices to be a little bit more competitive with local exterminators. But given the fact that it's so easy to use them, I have them at two houses. So, it helps to have them both linked to one account. It’s more just for convenience.