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Terminix Reviews

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About Terminix

Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.

Visit www.terminix.com
Pros
  • Skilled technicians
  • Wide range of services
  • Re-treatment guarantee
Cons
  • Not available in every state
  • No specific pricing

Terminix Reviews

Over 10k reviews since 2012

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    Page 40 Reviews 5625 - 5775
    Verified purchase
    Staff

    Reviewed Dec. 21, 2017

    There was a girl who serviced us before and every time she came we knew she was coming. She would always come to the door let us know she was here, and tell us what she was going to do. She’s been replaced and we never know when the new guy gets here. The service slipped a little bit in that category. I haven’t seen the new one out. They usually service the outside of our house and they may have come at a time that we were not home. I don’t know how many times he’s been here since she left. Nevertheless, it's been overall good with Terminix and I'm satisfied.

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    Customer ServiceStaff

    Reviewed Dec. 21, 2017

    I just moved into a new place and I wanted it exterminated. And I got Terminix for it. We thought we were seeing something else. And they came back to do a follow up after the initial service to check and make sure that everything was the way it's supposed to be. I scheduled the service by phone and they did a really good job of scheduling both times when it was convenient for us. The technicians were very nice and informative. One of the guys went top to bottom spraying and making sure that if he found anything he had told me about it. He also explained the service that Terminix has. I had no problem at all with the service and the service techs, and I'd tell my friends to call Terminix because I had a good experience with them and word of mouth counts.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2017

    I have two contracts with Terminix, and I have no problems with them. The people I talk to on the phone to schedule are pretty good to deal with. I’ve had the contractors concentrate on a wasps’ nest, and the guys who did that were pretty good. They just went about and did their business. I also had some people come out here a week or two ago, and there was two of them. They worked on some stuff on my house to prevent rodents from getting in, and it looked all right to me. Terminix provides professional service, and they know what they are doing.

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    Staff

    Reviewed Dec. 20, 2017

    There was Terminix man wandering around the neighborhood. He was looking for customers then he stopped and we talked, then I told him that I needed their service. They came to my house when I had a problem and they sprayed and took care of that. Now, their guy comes making sure that I have no more bugs in my house. We've been using them for a year now and they come once in a quarter. The technician that comes has been the same man and he treats me good. They’ve done everything that I’ve asked them to do.

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    Customer ServicePriceStaff

    Reviewed Dec. 20, 2017

    I just bought a new house. I always have pest control, and I signed up with Terminix because I've known them for a long time. The reps on the phone are awesome and very professional when I schedule my service. However, the first technician whom I had was terrible. I kept getting ants in my house and he brought me around my house and told me it was because I didn't caulk some place.

    I had a new technician so I explained to him that I didn't want to hear about caulking. It was not the way I have ants in my house. And sure enough, he walked around my house and he found three nests and got rid of them the first time. He was amazing and I haven't had any problems since. My son said he only saw a baby cockroach on the window the other day so I do probably need to call them and have them do the inside. I already referred somebody to Terminix. I told them that Terminix is a very good company. There are a lot of small companies out there that are cheaper, but I know that Terminix is a well-known name and they've done a good job for me. I am very happy with Terminix.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2017

    My technician is a very kind man and very professional. He always asks if I have any problems and he calls to let me know if he’s coming out. He does a really good job and lets me know what's going on. He's the reason that I continue to use Terminix.

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    Staff

    Reviewed Dec. 20, 2017

    We started with the termite control and kind of expanded from there. Terminix recently came for the mosquitoes and the insects, and they did a wonderful job. They usually submit an e-mail to schedule the service or if I’m seeing bugs, I’d give them a call. The technicians are great and are very pleasant to deal with. They do what they need to do. They are very thoughtful. I’d recommend them.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2017

    I had ants and spiders, so I called Terminix. And they've been doing a pretty good job to keep them out. We're on an every three months schedule with them, and they either email or call me to let me know when they're coming. The ants and spiders are not completely down but our home is about 25% better than what it was before I got Terminix. They're very professional, courteous and reliable.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 20, 2017

    I had called for an estimate and someone came out and gave me an estimate for his job. I asked and got another bid. I ended up going with Terminix not because of the price so much but because the representative represented the company well and presented a good package for us. The most recent one that Terminix did was the normal pest control. Before that, they did insulation for me. That was a large project and it took them a couple of days to do it. They did a very nice job and cleaned everything up, took everything out, put all the new stuff back in, and seemed to be efficient.

    The technicians were all good and everybody was really polite. There were two different teams for the insulation job, one on the removal and one the installation, but they both did a nice job. It was a little longer than anticipated as far as removing everything and it was noisier that I realized it would be. It was noisy for the neighbors, too. Had I known prior to that I would’ve notified my neighbors that we were going to have a lot of work going on. But everyone was fine with it, it was pretty obvious what they were doing. They were doing everything that they needed to do and they were not wasting any time.

    Before the insulation job, I asked for a representative to come out and set traps because I had a rat in the garage. So, they came out and it was not a regularly scheduled appointment, but they were happy to come out and they set traps and I actually caught a rat. The people that I worked with at Terminix are very, very nice and they will come out when I call. They’ve been good. I do have to call every once in a while because the contracted amount goes up and we have a small place, so I take issue with that. This last time I didn’t because there were quite a few things for me but generally it went a little high, so I usually work that out with the technician. I would still recommend Terminix, but people need to be aware that there are options within the company itself. Terminix has been responsive and so I’m very happy with their service.

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    Verified purchase
    Staff

    Reviewed Dec. 20, 2017

    I’ve had Terminix for 20 years and I love them. They're a great company. I have them every month because I can’t stand Palmetto bugs. I have two dogs that I have to have my yards sprayed for fleas and ticks. I have a few technicians that I really like really well. Their attitude’s always good. It's the same person most of the time. Since I live alone, I tell them that I don’t want them to change technicians every month.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2017

    We had termites and field mice 'cause we live out in the country. My parents had used Terminix, so we called and scheduled an appointment. We requested the same guy that my mom and dad have because he's awesome. His name is Randy and he's very informative and nice. He talked to my husband while he was doing things, and he explained why and what he was doing 'cause we have kids and dogs, so that was important to us. And he's a real personable guy. He makes sure he's getting everything more than he needs to and doesn't just rush through his job. We're good now and we keep our service going on a quarterly basis. We book online if we need to change something 'cause they send us the email to let us know that they're coming, which is good. We've been using Terminix for quite some time and we've referred many people.

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    Punctuality & Speed

    Reviewed Dec. 20, 2017

    Terminix was good, but the technician that came was quite grumpy and did a little bit of a sloppy job that my husband was not happy with. We were told that the stations were supposed to be eight to ten feet apart, but some were four feet apart and some were twenty feet apart. They were not all the way pushed in on the ground. Some were flat but a lot have gone in on an angle. He didn’t have the right tool to finish the job so he said he'll come back on a certain day, but, he came back a day or two later than what he said. On the other hand, we’re glad that we have the termite coverage now. We’re happy that Terminix guarantees their work and any damage that might happen to our house now.

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    PricePunctuality & Speed

    Reviewed Dec. 20, 2017

    I had an issue with fleas and everybody at Terminix did what they said they were going to do. It's rarely you get a company where if somebody said they're going to be somewhere at a certain time and they're there, they show up and do what they're supposed to do. Their prices have gone up a little bit recently but everything is going up so we just have to deal with it. Other than that, everything has been fine with Terminix and the fleas have been non-existent since their service.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 20, 2017

    We had a case of bed bugs in my mom's house and Terminix was amazing with my mom. My dad passed away and they did not try to make it unaffordable and try to take her for every dime she had. Every place we actually called didn't care that my dad had just passed away, but Terminix was fast, completely honest with us, and listened to us. They didn't try to pull anything over and they worked with us on budget. We had an amazing experience with the two Terminix people we dealt with, and my mom still deals with the lady representative and loves her to death. Now, we finally have no bed bugs and I would recommend Terminix to everybody and anybody. Don't hesitate to call them if you have a problem.

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    We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 20, 2017

    The gentleman from Terminix is very polite and has very nice manners. He comes to the door and he acts very professionally and tells me what he’s doing. If there’s anything that he can do and I have any questions, he’s happy to help me. Terminix can be proud of whoever they've got in this area because he’s low-key and not pushy but just there for service. That’s very much appreciated.

    When he was spraying the powder around, I told him that there were quite a few spiders around. I live by the woods and it’s one of those things that are going to happen. He was able to follow the instructions and told me he'd do a little extra in the corners for me. That's very good. One thing that’s also very good is Terminix does follow-up calls and they check on the reps that they send to people's houses. That’s a good checkpoint and a lot of people don’t do that in business.

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    Staff

    Reviewed Dec. 20, 2017

    I’ve used Terminix many years ago when I had a house in Holly Hill. They recently came out to my house and sprayed cracks and cleaned the counter. Service has been prescheduled. The technician was cordial and very personable, and it took him from a half hour to 45 minutes. I’d recommend Terminix to friends and tell them that when they come out they do a good job setting up and doing follow-ups.

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    Thank you for allowing us to keep your home pest free.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 20, 2017

    Terminix comes every 3 months. Usually, I get an email plus a phone call that they're going to come out. The guy last night said they're fixing to stop doing the automated phone calls. But he was great. He asked if there was anything extra that they needed to do. I always have to unlock the gate so they can get to the backyard, but they always ask if there's anything that we've seen that could be a problem that they need to do. I've been real pleased with them. They show up promptly. Usually, if they say 3:00 to 5:00, they're there no later than 3:30. Every once in a while I tried to tell them 3:00 to 5:00 in the afternoon because I won't be home during daytime. They schedule it for earlier but I try to catch it before they come out which most of the time it works, but there were a couple of times it hasn’t and they’ve had to come back after to do the backyard.

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    Staff

    Reviewed Dec. 19, 2017

    Terminix has been very reliable. We're on a routine schedule with them and they give me a window when they can get here and then, they get done what they came to do. Their technicians have been very professional, and they always tell me when they’re going to be here and give me a warning. We’ve had many different bug guys from the areas we lived, and the ones from Terminix are very nice guys. Recently, we were questioning whether we had palm rats in our garage roof, and the technician went up there to check if the traps that we had up there earlier were activated or not, which they weren’t. But thankfully, we didn't have rats. I would recommend Terminix to anybody.

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    Punctuality & SpeedStaff

    Reviewed Dec. 19, 2017

    I've been with Terminix for more than 5 years and we don't think about going to somebody else. I used to have it monthly and then I changed it to quarterly. I just give the technician the key to my house and it always works. If there's an issue he just comes in and takes care of it whether I'm here or not. I've gone through four technicians and they all seem to know what they're talking about though some of them know more about the local area than others. They're all nice and professional. We're up in the mountains and they tend to come from the valley but they learn fast.

    We're in an area that is heavily vegetated. There's a lot of scorpion activity and spiders and ants. You can't keep them out of the house so you have to have a barrier that knocks them down as soon as they come in. Terminix coming quarterly works out just fine. Whenever we need an extra service, they're very responsive. They really work it into their schedule. I recommend their service to my neighbors all the time.

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    Customer ServiceStaff

    Reviewed Dec. 19, 2017

    I’ve had Terminix out here for different things and my experience was really good. Scheduling a service with them was fine especially if I call my tech directly.My most recent experience with them was the inspector for termites. I had a bad experience with him but my regular service with Terminix was good. We have a quarterly pest control visits with them. But because there’s something in the wall, my regular guy suggested that we should have it inspected to make sure that there’s no termite. The termite inspector came out and he was rude and condescending. He said “How can I tell if there’s a termite in your wall? I don’t have X-ray vision.”

    I already called back my service guy and told him “Don’t ever recommend that guy to anyone else because he makes your whole company look bad.” He even tried to sell me like a preventative thing. I understand that somebody has to do their job and have to try to sell you something but the way he was with that, he could have said, “There’s no evidence of termite but you should try to get this for preventative.” But instead, he said, “I don’t have X-ray vision so,” We’ve used Terminix for years and I have that preventative thing done at my old house so it’s not like I would oppose doing it. Nevertheless, I would recommend them.

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    PriceStaff

    Reviewed Dec. 19, 2017

    Terminix comes out automatically. The technicians are very courteous, very professional, and very neat service people. They always ask if I’m here. And if I am, they ask if I have any unusual issues. Terminix is very good, but they’re expensive. I can do a lot cheaper.

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    Thank you for allowing us to keep your home pest free.

    Verified purchase
    Staff

    Reviewed Dec. 19, 2017

    I got a new contract with Terminix and their representative was nice. I paid them when I did my contract. I gave a check then and I got two statements in the meantime so I don’t know how long it takes them all to catch up with their accounting but it must be terribly slow. The initial contract was that they did the inspection and installed the equipment and the monitors outside, in the ground for termites. I also have a quarterly spraying service.

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    Thank you for allowing us to keep your home pest free.

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    Staff

    Reviewed Dec. 19, 2017

    Terminix recently came for a routine service and it was a good visit. The gentleman showed when he said he would and did a great job. He was very helpful and explained what he was doing. As for the scheduling, they notify me when they expect to come out and if that’s a conflict then I let them know and it has always worked out just fine. Whatever they’re doing seems to work.

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    Punctuality & SpeedStaff

    Reviewed Dec. 19, 2017

    The tech came out for my quarterly service. He treated the outside and I had talked to him about an insect problem we were having, so he treated the basement. There’s an Elco door that goes outside, and he treated around that, too. He was great. He was on time, polite, and took care of all my issues, so it was perfect. I haven’t noticed any pest activity since the service. It’s been terrific with Terminix. They do the job and I would recommend them.

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    Customer ServiceStaff

    Reviewed Dec. 19, 2017

    Terminix did a very good job the last time they came. The man knew his business and he was very cordial. I was very happy with him. It’s a little bit better since he came but I’m still seeing areas where the German roaches are at. I understand it’s very hard to get rid of. The only thing is I didn’t realize that I could call a backup at two weeks. If I had known I could have called every two weeks and had him come out when I first start seeing them, I probably would have been better off. But they’ve made an appointment for him to come back out and respray. So, I’m satisfied.

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    Staff

    Reviewed Dec. 19, 2017

    Terminix is doing what I need them to do and when I need them to do it. They're providing the service that I'm paying for. I don't have a bad pest problem but since I've had Terminix come out, it's better. I don't see spiders everywhere like I used to. The technician usually schedules the service. I met him this summer when we started the contract and the service agreement and my wife and I really like him. He comes up and tells me when he's going to be at my house. I'm glad that he's our guy. Most of the work is outside, and sometimes if he needs to get in the house, my wife works from home so that's not an issue either because she's home 99% of the time. So far, it's been a fine experience. I'd recommend them to a friend.

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    Reviewed Dec. 19, 2017

    I had ants and wasps and Teminix did a good job on them. It's been a lot better. They are almost not existing since the service. I've had Terminix for about six years now and I recommend them.

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    Customer ServiceStaff

    Reviewed Dec. 19, 2017

    Terminix recently came and it was wonderful. They did the job and were courteous. I've had them for years and I'm completely satisfied with them. They come every three months for the bug spray, and once or twice a year to check for termites. They usually call me and set up a time here because I have to be here for the dogs. We're comfortable with Terminix.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 19, 2017

    Terminix has been great. The only thing is I don’t like their billing. I paid the guy when he came and sprayed but then I ended up getting a bill anyway which I just disregarded. When I know I've already paid, I hate to get a bill. The other thing was before this big corporation took it over, they let my regular technician who does my spraying quarterly do my termite inspection. Now, they make somebody else come which means I have to be home twice at two different times, and that’s very inconvenient. My regular technician knows what to do and I don’t see the point of me having to be home twice. When I called to schedule it and asked them why can’t my regular technician do the termite inspection, they said they have different people to do different jobs. I’m not thrilled about it.

    But the technician that I have had for a long time is very good. That’s the reason I keep Terminix. I’ve had them ever since the house was built in 1987. He’s always on time. He always calls me ahead of time to see if the time that they have me scheduled is convenient for me. If I have an insect or a pest that I don’t recognize, I’d save it for him and he always can tell me what it is. He’s very knowledgeable. He knows what it is, if I got anything to worry about. He’s very polite and just a very good person.

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    Reviewed Dec. 19, 2017

    Scheduling a service with Terminix has been fine. If I have to reschedule, I can do it easily. And if I needed their techs to come back, they would come back. Since they've been coming out, the pests are very well controlled. And I don't see the bugs and spiders. Terminix is good and I'd tell my friends to use them.

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    Customer ServiceStaff

    Reviewed Dec. 18, 2017

    Terminix claims to provide a money back guarantee with their pest control service. However this is a HUGE SCAM! I signed up for the service & to date they have yet to catch a single pest with their traps. When I called to complain & ask for my money back the retention rep asked that I allow them to attempt other techniques (plural) of which she mentioned on the phone but when the technician arrived he claimed to know nothing about any other techniques. According to him, he was just there to lay down more traps. I gave it time and yet again nothing was caught.

    I called yet again to request my money back and I have been given the runaround ever since. First, I can't get my money back because I have to pay for the inept service call I was forced to agree to that resulted in nothing. Then, I have to wait to hear from the manager at my local branch, WHO NEVER CALLED ME BACK.

    After repeated calls, I finally spoke to someone purported to be the branch manager who seemed as inept as their traps that eventually said he needed to get approval from another manager in order to cancel my service and refund my money. Since then I have yet to get anyone to settle this dispute and they are sending me bills for the last service call when in fact they OWE ME MONEY. So moral of the story Terminix can't manage to catch a cold let alone pest and their money back guarantee is a complete farce!

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    Staff

    Reviewed Dec. 18, 2017

    Terminix has provided good service over the years. They make sure that we don't get termites back. We have a yearly termite inspection and every three months spraying. Their representatives are fine, and if a friend would ask me about Terminix, I'd tell them to give them a go.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 18, 2017

    The technician comes every three months. I get an automated reminder and then a call the day before from him. And then I get a text message about an hour before he comes. He's great and quick. He's patient, too. Terminix does a great job. We love them. I don't have any bugs in the house since their service. I'd highly recommend them.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 18, 2017

    We found a bed bug. I didn’t want it to spread so I called Terminix and they were fast. The next day when I made the request, they came and checked it out. They did everything that we needed to get done, and then they came again, and everything seems okay right now. I didn’t see any more bed bug. It was easy scheduling the service, but after the second time, I just called and they said we could schedule for that Saturday so it was really quick. Terminix was good.

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    Customer ServiceStaff

    Reviewed Dec. 18, 2017

    I had some ticks outside that got on my dog, and they got in the house. So, I had Orkin come over and treat it, but it didn’t change anything. So, I followed up with Terminix. I scheduled over the phone, and their representative was so informative. They almost made me feel like I could do the cleaning on my own because of how they explained everything they were going to do. That’s why I went ahead and booked them. After the first treatment, I saw a huge difference. I wanted them to come out again to make sure that everything’s dead.

    I set up an appointment, but I left the house. So, the guy that came was only able to the outside of the house. The technician was called to see if he could come back, but he didn’t answer. Someone was supposed to call me back to reschedule, but no one did. So, that’s the only negative thing. They should have contact numbers for their technicians, although I believe they did have, the last time. Because I contacted the technician after he left. I asked him some questions, and he was so detailed and patient.

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    Staff

    Reviewed Dec. 18, 2017

    Terminix comes out periodically. One guy does termites and another guy does all the bugs. We're in very good terms with Terminix. They're very nice people. They know us. In fact, if my wife has some extra little things that she wants done, they'll do it. I see very little pest activity since having their service. Once in a while, I'll see a spider but that's extremely rare.

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    Customer ServiceStaff

    Reviewed Dec. 18, 2017

    Terminix recently came out and they told me what they could do and they did it, and then they asked me to call them when I have the walls and appliances back up to finish the services we paid for. Scheduling the service was almost instant. They were here the next day. The representatives I have spoken with has been very friendly. And the technicians have been professional and courteous. Our home is better since our service began with Terminix. I’ve noticed one dead roach and a couple of spiders, but I know they’re particularly difficult to get rid of. Our experience has been definitely satisfactory.

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    Staff

    Reviewed Dec. 18, 2017

    I’m new to the area so termites are new to me. When I called Terminix to check about the termite bond, they suggested they come out in the house and take a look. The technician that came in the house was very pleasant and professional. She explained everything that she was looking for and told me what a termite looks like. I’m very satisfied with it.

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    Customer ServicePriceStaff

    Reviewed Dec. 18, 2017

    Terminix came for the bedbugs and roaches. The reps on the phone are polite and courteous and the technicians are helpful. They answered the questions we had. I didn’t feel like we were lacking any information. The only problem I had with them was getting them there at a certain time. They didn't tell me at first that it was a four-hour window. Because of that, I had to reschedule the times. Other than that, I haven't had any problems. We have a guarantee that the insect won't return. If they do, they'll come back without a charge but that costs an extra $200. It's an expensive process.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 18, 2017

    I've been a customer for 40 years because Terminix always makes good and I appreciate that. Their people were always very polite and nice and the technicians that came out went above getting rid of the bugs and then left. I have the same man come here for several years and he was terrific. Whatever he said was true and he didn't miss the closet or a window. And then, he stopped coming.

    The thing I was the most impressed with was when I got termite in my garage and the garage was literally ready to fall down. I've lived in my home for 44 years and had a tenant. Terminix came in, did not charge me a cent and took care of the garage. They rebuilt the part that had to be rebuilt and said, "How can we charge you when you've been paying for the service for so many years? Of course, that's what you pay for is when there's a problem."

    Recently, I was having the house painted. We took down the drapes, had the drapes cleaned and found termites living in the drapes and the wood around the window. It was gross. When I called Terminix, they came right away and they treated the area. It was all rectified but I'm just wondering if maybe I'm not having the inspector look closely enough. There was some confusion over the appointment and I waited when they never came and then, it had to be postponed. Everybody was busy. But that's not an unusual thing to happen with Terminix where they will make an appointment and overbook and then, I have to be bumped up to another day. And that's something to be worked on a little bit. As well as making sure they cover what they said they're going to cover. But I'm so happy and have already recommended them to people.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 18, 2017

    Terminix came to do the inspection inside and the technician did an excellent job. He was professional and knowledgeable. He checked everything he was supposed to for termites and pointed out that there was a recent leak in the house. Normally, they call me to schedule and the experience with them has always been fine. I have a good relationship with them. As a matter of fact, they should be upset with me because they always call me when my bill's due or when it's past due and I just pay it by phone when they do.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 18, 2017

    Terminix came out, sprayed the yard, and set some traps. They come in quarterly and they called ahead of time and told us they were coming. And then, the technician called and said he was on his way. We have a mice problem, a rat problem, and a termite problem. Terminix told me that they'd take care of it, but the mice are all over the place. Other than that, they are effective.

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    Punctuality & SpeedStaff

    Reviewed Dec. 18, 2017

    Everybody who comes over are doing a good job. They put the spray in the front, in the back, and in some bushes, and I'm very happy. They know what they're doing. They're respectful and nice people. They come in between one hour and two and they let me know when they come in early. They do the outside of the house. It's the patio because of the neighbor. They don’t know how to keep their garden. The raccoons stay in my garden. They're coming from different places or around my house. At the back of the house, there are a couple of big trees and I talked to the neighbor but they don’t do anything about the big branch. I tried to ask my neighbor, “Why didn’t you use Terminix?” And he told me he's not finding anything in his patio. They don’t listen to anybody.

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    Customer ServiceStaff

    Reviewed Dec. 18, 2017

    I signed up with Terminix for a routine service where they come out every month. Everyone that we spoke with was very informative, and had just as much and the same information. It was consistent. Recently, they tented and removed the tent. It went smoothly as they had stated it would. They were very professional and they kept me up to date as to what was going on. They also assisted us even after having failed to bag things appropriately. My husband and I disagreed as to how it was supposed to be done. In the middle of our arguing, they said they would take care of bagging the stuff up.

    Also, because of the delay, they talked with the other team that was close by and they came over to see if they needed any assistance. It was good that there was someone else that was considerate of the other team. Meanwhile, we had finished up all the bagging and they were able to catch up. The technicians were very good and each one of them was very respectful of our concerns. I'm very happy to see that they haven't changed their servicing and customer service over the years. I like their professionalism and courtesy, and I have recommended Terminix.

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    Customer Service

    Reviewed Dec. 18, 2017

    Terminix calls and lets me know when the technicians are going to show up on a certain day and between what time. Then the technicians come and spray the yard while I stay in and then they leave the bill in the mailbox that I requested. Just every once in a while I’ll get a little spider or a bug but nothing serious. Everything's fine and I've been satisfied with them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 17, 2017

    We have been using Terminix for about a month and a half now and it has been easy scheduling a service with them. Anytime that I’ve contacted them, they’ve answered my call promptly and they’ve always taken care of any needs that I had. The technician comes out every Thursday since the first time that he came to our house. He has been checking and then, if I noticed anything, he would spray. I have the technician’s number, so all I have to do is call him. My interaction with him has been fun, and he has been friendly and answered all my questions. We still have the bugs in one bedroom even though we sprayed multiple times and that's the biggest issue. We had some in our living room, but we haven’t seen any more bugs there.

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    Reviewed Dec. 17, 2017

    I've had Terminix for pesticides and spraying for rats. Their services are on as I need them to, and hopefully later on it’s just scheduled. I also had them for roaches. The technicians that come out know their stuff.

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    Staff

    Reviewed Dec. 17, 2017

    I had a great experience with Terminix. They came back again and again until the problem was solved. They were polite, respectful, did a great job. I recommend them.

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    Punctuality & SpeedStaff

    Reviewed Dec. 17, 2017

    Toby, the guy from Terminix who came out and did my service, was very respectful, very mannerful, and very professional. He was on time. He explained everything as he was doing it. He did the outside, he did our garage with the inside, he did the cabinets, then I had my washer and dryer, baseboard, and he baited. He’s only been out here once and I’d definitely want the same person to come back out. It was a great overall experience. He made me feel like he knew what he was doing, and he looked like he knew what he was doing so he made everything better.

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    Customer ServiceStaff

    Reviewed Dec. 17, 2017

    Terminix usually call to say that they are coming for a service. We're in a contract with them and I won't be renewing. Their technician's nice and looks professional. However, he just comes to the door, lets me know he's there and then he's gone. He's never been inside the house and just walks around the perimeter of the house. I wouldn't recommend them because they're a bad company. It's unnecessary because when they do any kind of spraying, almost every time they've been here, it's raining so I don't know how effective any of that is. If I felt like I could recommend them I might continue the service but I don't feel that I can do that.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 17, 2017

    I called Terminix because I had an animal in my attic. A lady came and she was not very knowledgeable. I was not impressed. I called again and then the guy who usually comes came. He looked and then we did the plan. He’s very pleasant and very respectful. We are to call him again to come and then he’ll finalize what we have to do. I am pretty happy with Terminix except for this animal, but we are on the process of finishing out fast. Also, I always had a lot of spiders in the house. I still have them but it’s less. I really take advantage of the visit from Terminix.

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    Customer ServiceStaff

    Reviewed Dec. 17, 2017

    I've had Perry as my Terminix guy for 15 years and I've lived in two different addresses. He would go with me to my next address where I will be moving next summer. He's great and I absolutely adore him. I just send him a text and tell him what needs to happen and he fits me in where he can. He usually calls and lets me know he's en route so that I can take my three Great Danes out.

    The field people at Terminix are great. As far as their accounts receivable, they're horrendous. I've had problems after problems after problems. I had written Perry a check. He had turned it in and I had someone call me for months at a time insisting that I still owed the money and insisting that I look up what the check number and check date were. That happened last year when we were recovering from the flood. If it weren't for Perry, I would have left Terminix a long time ago because their support is horrendous.

    When I referred a friend of mine to Terminix, she had Perry come out to her house and everything was great. Perry knew it was a one-time thing but the office determined that it was supposed to be under contract. They kept sending someone out and they kept billing her for it even though the person didn't access the house. She pleaded help trying to get it to stop. She tried for the longest time before she ever got me involved in it. I was with her one day when they called. I told them who I was, how long had I been client, and if they didn't get this taken off there immediately, they could cancel both of us. So they did finally got things straightened out.

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    Staff

    Reviewed Dec. 17, 2017

    We have hoarders next door and we get the roaches and their mice so we have Terminix come and do pest control once a month. However, last month, they didn’t come inside. They just did something outside and left. But this time, the technician put down everything he needed to do and came inside. If we could get that same guy that came in here, I’d be the happiest in the world. I’d tell others that Terminix is a good company.

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    Reviewed Dec. 17, 2017

    There was a German roach in the kitchen and Terminix came but they’re still there. I think Terminix have to have a couple more treatment in. This time they will be treating my kitchen for the 4th time. I like scheduling my service. I do it online and it’s very easy. Everything’s very smooth and nice. They told me where the problem is and where they’re coming from. Every time they came they explained to me, “Okay, this time it’s from there.” I would recommend Terminix to other friends or other people. It was a great experience. They show me and they explain everything like what they do and what kind of spray they use.

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    Customer ServiceStaff

    Reviewed Dec. 17, 2017

    We’ve had service with Terminix for 45 years in this building. I’ve had a lot of dealings with Terminix companies, and I’ve always recommended them. I also knew the previous owner well and we always got along. We’ve never felt like we had any problem that we could not call them about. The only problem I’ve had was five years ago. My bill went from something like $100 dollars to $400 dollars, and the service had no change. I made a real effort to replace the policy with another company, and Terminix kept calling and I finally told whoever I was talking to that the premium was way too high. I felt like I could beat it and I was going to try as hard as I could to do that. The next thing I heard was that they dropped the bill down to where it was the previous year. The bill came down to a reasonable level and it was maintained there.

    Six weeks ago, a young man from Terminix came by and looked around the property inside. My property is a duplex apartment, which I own both units, and he looked in the unit that we occupied as well as the next door. I had not anticipated his arrival, so I did not have the tenants next door prepared, so we did not look in there. In effect he saw half the building, which is not unusual. He went through and he started with a flashlight on the ground level. It’s a slab foundation, so there’s not a lot of crawling around necessary. He stayed for enough time to look it over good. He said he didn’t see anything on the surface and it looked fine, we thanked him and he left. He and my wife discussed a number of things and got along fine. It’s been a very satisfactory experience.

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    Staff

    Reviewed Dec. 17, 2017

    There were ants all over our plants. I contacted Terminix but my regular guy, Gerard, wasn't available. They sent over another technician and he is also fabulous, very polite, very sophisticated, very well-mannered, and very well-educated. The tech even offered to help me move my dog crate where the ants were. He was so considerate and so helpful. It has been wonderful after the service. Also, scheduling the visit was amazingly convenient and easy.

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    Reviewed Dec. 17, 2017

    We had a bedbug infestation and Terminix came several times. Their technician has been very pleasant, thorough, and professional. The pests are almost gone but I've got one problem area, which is the couch, and they keep reappearing. I’ve talked to the technician yesterday, and he’s going to come out and see what he can do. They’re busy people and you can’t get them out here instantly but they eventually make it. Terminix does the job but they should also be able to provide faster service.

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 17, 2017

    Terminix did two different projects with us. Each time, they were very professional. We had terminated our contract with them, but we reinstated it because of how professional that young man who came out was. We had the subterranean termite traps put in. He noticed that they weren’t enough and so we put in more. We also had them come out because when we bought the house, we didn’t have them inspected. The VA came out to refi. We have a walkthrough basement. So, in the other half of the basement is what I call the dungeon, an unfinished basement. They cut down a tree and put the log to hold the crossbeams up. That was not acceptable to the VA.

    I didn’t know Terminix did this. They took out the unapproved supports and they put in metal ones with the base that were approved. They did a knockdown job. If that kid hadn’t done such a good job with us, I was not going to renew my Terminix contract. I saw no need to do it, but he was so good. He talked with us, showed and explained things. Paying $300 a year is worth it. Also, Terminix doesn't upsell you and the pricing was acceptable. I would recommend Terminix.

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    Customer ServiceStaff

    Reviewed Dec. 17, 2017

    Terminix took a while for them to replace the regular guy, Greg. I had good service for years with him then he retired or quit. They were just sending random people at one point and they would say someone was going to come and they wouldn't. I called back and it was like they didn’t know what was going on. It was getting rather ridiculous but it’s been solved now. I now have a replacement. Jeremy is a guy I know so I have no complaints. He’s a very pleasant young man and I’m happy that he is my regular technician now. It’s just a little bit hard to finally get that turnover established.

    Recently, Jeremy was here and he was very nice despite the fact that my Doberman puppy tore the rim off in front of his truck. He did exactly what I asked him to do. I get a robocall a couple of days ahead of time and then Jeremy calls me the night before he comes. It’s usually the first Thursday of the month because I specifically asked for that since that’s what I’ve been doing for years. I haven’t had any problems since the service call, just a few flies here and there. Jeremy has been trying to treat the cluster fly situation and we definitely made a dent in their population. However, I’ve been with Terminix for so long that I don’t know how competitive their rates are.

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    Reviewed Dec. 16, 2017

    My Terminix experience was good. In scheduling their service, the rep sends me an email with somebody’s comment. Their technicians did a good job when we had a lot of ants, spiders and bed bug problems and now, there are no more. However, the only time I had a problem was when I paid them 730 dollars down in the beginning which did not show in my statement.

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    Reviewed Dec. 16, 2017

    We have the annual plan with Terminix. We just call the number that they gave us and it was no problem scheduling the service. They had a couple of days available, we just pick the time, and they came out. The technician notified me that he was coming, let us know he was here, and sprayed the house. He was very professional. Everything has been great with Terminix.

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    Reviewed Dec. 16, 2017

    It was not a good experience with the guy who came before. He was nasty with my wife, saying that we shouldn't be living the way we live. He was really rude. We don't live dirty. And that's why we called and complained to Terminix and they sent out Courtney. I told them don't send anybody else but her. She's been excellent and really nice. She very knowledgeable, too. The pest activity has been down to a minimum. I call her every other week and she told me to do that. The other guy never recommended that. Overall, Terminix is a good company to call.

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    Reviewed Dec. 16, 2017

    Joe came out and sprayed for carpenter ants and around the house. He's great and very personable. The carpenter ants are pretty much gone since he came out and I ain't got any trouble. If I have a problem or something, I can just call Joe and he works me into his schedule within a day or two. I'd recommend Terminix.

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    Reviewed Dec. 16, 2017

    Scheduling at Terminix is easy and everybody is always friendly when we call. The most recent tech did a good job and I like him. We told him where we think he should spray and he did it well. Our pest situation is getting better now and everything's good.

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    Reviewed Dec. 16, 2017

    I have a regular service set up with Terminix and they, generally, arrive. Once, they came and I wasn't here since either I forgot the appointment or someone didn't tell me, but that doesn't happen too often. Everything has been very smooth and they do what they're supposed to do and I pay. The technicians are friendly and they always ring the doorbell then tell me they’re going to spray. I have some food traps in my garage for mice that come in and I open the garage so they can get in to look at those. Also, I have a cat and there was one tech who helped me get him in. Then when they're done, they knock again so that I'd know they've been here and left. So far, it's been all good. We haven't had any mice since I have the service, and the ants and a lot of the spiders are gone, too. So, I'm happy and content about that.

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    Reviewed Dec. 16, 2017

    We recently made a special call to Terminix for spraying. When we still saw a few pests crawling around after waiting for five days, we called them back and the technician came in and re-sprayed. It was very easy to set up the service. The technician, Chris, was really nice and we’d like to get him to spray again. He has done an excellent job. We had one of the worst infestations one could possibly dream of but he came out and took good care of it. Before, we couldn’t do anything or sit anywhere without having the pest on us or without it trying to get into what we were doing. We couldn’t even lie down and go straight because they’d try to walk on us and bite us. But now, every once in a while, we’ll see a few of them running around. And it was such a huge improvement.

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    Punctuality & Speed

    Reviewed Dec. 16, 2017

    We schedule our service with Terminix once every three months and we tell them what day we want it done. They showed up on time and the technicians were professional, very friendly and helpful. When they came in, we talked a while, told them if we have any problems, and they did their job. When I have bad spots I would tell them. Overall, we're satisfied.

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    Customer ServiceStaff

    Reviewed Dec. 16, 2017

    Terminix does a monthly thing around my house to keep pests from coming in. I talked to the guy who comes out several times and he's great. For the first year or so, I had no problems - no bugs. But in the last couple of months, I have killed a few bugs on the inside of our house. Prior to having Terminix, I’ve never had a bug in my house. But that’s not something I should worry about. Otherwise, I would call them. Everything's fine and I’m satisfied with Terminix.

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    Reviewed Dec. 16, 2017

    Some friends of ours ended up having bedbugs. I was concerned because they had been to our house and I wanted to make sure they didn’t carry any to our house. I had Terminix come out to do an inspection and it turned out that we didn’t have any bedbugs yet. But I went ahead and signed a contract with them for pest control because we just bought our first home and we didn’t have any pest control going yet. I also recommended Terminix to my parents and they’re now using the company in Plant City.

    Scheduling with them was pretty easy. I did it over the phone the first time and the times after that had been done online. I was able to get their tech to come at the days and times that I needed. It has been the same guy and he's been very helpful and very friendly. The first time he came, he sprayed around the outside. At the time, I told him that we had seen a couple of roaches. He helped me go through and remove everything from under my sink so he could put the bait down underneath all the things on the pipes. He said that more than likely, that was where the roaches were coming through at. It was on the pipes that lead from the outside to the inside.

    One thing that I appreciated was that they gave me a window of four hours and before the technician left to come to my house, I got a text message and an email telling me that he was on his way. I also got an estimate of how long it would take him to get there. So if I wasn't sitting at home, I would have a warning when they were going to be there so they could be back when I'm home. That was helpful because my husband and I both work.

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    Reviewed Dec. 16, 2017

    I'm happy with Terminix. They came out and put termite traps around the house. They're going to come out once a year and check the traps and then, re-bait them if they have to. Shane came out and talked to me. And then another guy came out and did the spraying. He did a really good job. And then, they called me about termites. Nathan came out here and did the termite traps and he was really nice. I really like him and he did a really good job, too. The technicians are extremely knowledgeable. I got a lot of information from both of them. Since they put mouse poison underneath the house, I haven't heard any mice anymore because I used to have it lying under there. That's really working good. I got a few spiders in the house but it's winter time. The only problem are these things I call ladybugs. They're everywhere this year and are horrible. I'll deal with it next year.

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    Punctuality & SpeedStaff

    Reviewed Dec. 16, 2017

    Terminix does a good job for us and everything is always good with the guy who comes out. We recently had our regular quarterly pest control service. Our home is better since our service with them began. Everybody at Terminix is always courteous. They’re always on time, on schedule, and we've had a good relationship. I’m satisfied with their service and I intend to keep the service going.

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    Reviewed Dec. 16, 2017

    Terminix has always done good. They always call. They spray on the outside, and on the inside if I’m here. They’re always polite and inform me of everything they are doing or have done. I’d use them again. Keep up the good work.

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    Staff

    Reviewed Dec. 16, 2017

    The Terminix's technician was very professional, friendly and courteous and we haven't had any pests at all after he left. Everything was thorough and perfect. The scheduling and the jobs had been fine. We have a set-up on a monthly basis and they call and schedule it. If they say they’re coming and it’s a good day for us, we say okay. But if it isn't, we reschedule.

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    Reviewed Dec. 15, 2017

    Terminix came out and did my annual inspection. They called me and told me that it was due. I scheduled it and there was no problem there. They have been very good. They did their job. If I wanted, I could go out and watch what they were doing, they didn't mind that. They told me exactly what they did and what they found, and they were courteous and professional. They did the outside of my house and I don't have as many bugs and spiders since. So, it has helped. I've also had them come out when I had a huge problem with ants outside. They sprayed for those twice and that worked really well. The only thing that I don't like about them is that they have different people coming all the time. I would like it if they had the same person come to my house as my personal inspector. Nevertheless, they were efficient and I liked their service. They were always available if you needed something. They're a little expensive, but if you can afford it, they're great.

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    Reviewed Dec. 15, 2017

    Terminix just did the annual inspection and were here for about 15-20 minutes doing it. The fella was very polite. He wanted to come at one time and we rescheduled, and he was able to do that. He got it done pretty quickly. We've had no pest activity since the service. It was just really a no hassle deal and I’m glad to have it done and it went well. We’ve been with Terminix for 30 years and it’s been a very pleasant experience.

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    Punctuality & Speed

    Reviewed Dec. 15, 2017

    We had all sorts of bugs finding their way into our home through the deck and windows. Opening the windows for fresh air became a problem because they would always find a way to get in, even with the nets closed. Terminix responded more quickly than I expected, and they came out within 48 hours. Terminix has got fantastic service. Also, I spoke to the regional manager who did quite well. The technicians only came out once, and I was told the next appointment will be when they come for the quarterly check. Recently, the bugs have not been able to get in, even if we sometimes open the windows. Termnix provided great service.

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    Punctuality & SpeedStaff

    Reviewed Dec. 15, 2017

    I have Terminix come monthly to spray the outside of my house for varmints and different varieties of ants and bugs. They're always here when they say that they're going to be here. They always let me know the schedule through voicemail or a text. And I get a call from the guy who comes here. We don't have to be around because they're outside unless we want them to come inside. The guy who comes is a nice fellow and he is professional and courteous. And we don't have any problems with pests since their service.

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    Staff

    Reviewed Dec. 15, 2017

    I’d recommend Terminix to anybody. I've had my technician for about 3 years now and he's great. We discuss the problems that we have and he educates me a little bit. I had a few bugs and I didn’t know what they were. He educated me. We also had problems with ants and he educated me on them, too - how hundreds could come in, what’s the choice they have, and where they come from and why. And usually, because it’s raining. He does a good job. I haven’t had any pest activity since we had Terminix. We had some out in the mailbox, and I took care of that, and they’re gone. If we’re being over packed with ants or something, I get a technician the next day.

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    Staff

    Reviewed Dec. 15, 2017

    Terminix takes care of my rental and they come routinely. We got carpenter ants and then mice started getting in through the outside into the walls somehow and now, there’s no problem at all. The serviceman has totally solved the problem. It was amazing. When the serviceman would come to the door and the tenants aren't there, he'd be concerned about the owner who's very reliable about opening the door. He'd be worried that something's wrong. So, he’s very caring person. The servicemen are very respectful to my renters and my renters enjoy seeing the servicemen come out. I really like Terminix and I highly recommend them. I trust them and they get the job done. Terminix is a company that can completely solve your problems with insects and animals and rodents. You can rely on them to give you a fair price.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 15, 2017

    I have two services from Terminix. The guy who comes out quarterly has been very helpful in giving me good insights as we look around the house and do all that kind of stuff. I’ve also had somebody come out to deal with rodent issues, and that’s a little bit harder to deal with. That’s where I’ve had to reschedule on occasion. I had somebody not show up once, and I had to reschedule. Also, I’m never sure if my service is completed and whether they’re going to come back in a week sometimes, so I have to follow-up. In talking to the technician, it sounded like they were coming back to follow-up, but the last technician was very good and he said unless I have a problem, he was done.

    I would always get an email from Terminix saying “You’re all complete now”, and so, I figured they were not coming back. But when they left, I was always under the impression that there would be follow-ups. But if I needed follow-ups, I called them because I thought that the problem came back, and it had, and they came out fairly quickly to deal with the issue. I’m happy with Terminix for now. I was asked by another service if I would be interested in switching and I told them I was not going to switch, but I would consider it in the future.

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    Customer ServiceStaff

    Reviewed Dec. 15, 2017

    Terminix comes out once a year to do our termite inspection. We're under a contract with them. They contact me via an email or text when we have an appointment. The techs they've sent are great and they're very thorough. I've also used Terminix for other things and I would use them again. I've used their service since 20 years ago and I haven't had a single issue since. I would recommend them.

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    Staff

    Reviewed Dec. 15, 2017

    On the initial time that Terminix came out, they scheduled a time for me to be here. I got to meet the gentleman who did the service. He was very pleasant, knowledgeable, and helpful. We talked for a few minutes about what the service entailed, what his job was going to be, and what I should expect. And then I signed the contract, and then he performed the service. I started a quarterly program with them, and I asked them to send me an email and call me to let me know when it's time for them to come out. I hadn’t had service for almost three years, and I’ve seen a good reduction in pests since we had the initial spray. I’d recommend Terminix to anybody. I'd tell my friends that it would be a good service to use and to go ahead and book them.

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    Staff

    Reviewed Dec. 15, 2017

    We've seen a few roaches so we called in Terminix to see if they could get rid of them. I set up an appointment over the phone. Pete, the technician, seems nice. They had to come back once and then now, on a schedule of every four months. They got rid of the pests after a few visits. They've been great. They did exactly what they said they were going to do. It's been really awesome, that's why I have been recommending them to people.

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    Reviewed Dec. 15, 2017

    We're very pleased with the technician, Melanie. She was fabulous. She not only did a great job but also educated us on what to do. We did not know that the roaches feed on water. She told us to make sure everything is always dry. After seeing the tiny roaches dead, we see no more. Every now and then we see another dead one. We're really happy with the services of Terminix. When we got here, the guy said he had taken care of it. It was okay in the beginning. But they started coming up again. We did everything we were supposed to and they just kept coming. They go away for a moment then they come back twice as strong. This time with Terminix, they're staying away.

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    Reviewed Dec. 15, 2017

    Terminix has been doing a good job. I haven’t had as many spiders as I used to have. The technicians are very polite. They come in, do their job, and ask if there's anything else. They let me know when they're coming out and that helps.

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    Reviewed Dec. 15, 2017

    I have a contract with Terminix, and I pay it by the year. When it is time for them to come, they call me and tell me that they’re coming, and what they are coming for. They also tell me to just call if I have any problems. Then they come in and take care of whatever they need to take care of. I have a rat problem, and right now, it’s really heavy because it’s getting cold. So, they’re coming out and we don’t know where they’re coming in.

    Terminix said that they have traps for the rats out there, but the rats are missing the trap, and are coming inside. I don’t think they will ever get rid of all these rats because I live close to a bayou. And when you live close to a bayou, you have these things that come from outside into your home. Other than that, I like the way that Terminix comes in because I don’t have any bugs. So, I’m assuming that they’re taking care of that. However, I wish they could totally hold down the rats. Because once they get inside, we would have to try and take care of them.

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    Punctuality & SpeedStaff

    Reviewed Dec. 15, 2017

    Terminix does the quarterly service. They schedule themselves and let us know when they’re planning on being there and they come. Their technician was a straightforward guy. He told me that he was coming, what he did, and left. The service has been all right but the only thing I don’t like is that the plan did not include the ants. There are ants everywhere, but they’re an extra to the service, so that’s a negative. Overall, it’s a pretty good experience with Terminix.

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    Punctuality & SpeedStaff

    Reviewed Dec. 14, 2017

    The scheduling with Terminix has been working very well. I’ve known Steve, the technician, personally, and he shows up on time and does a good job. Steve points out all these things that need to be done, and we take care of that situation each time. He listens to my concerns and I couldn’t ask for a better deal.

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    Customer Service

    Reviewed Dec. 14, 2017

    Terminix came out to do the quarterly pest control and everything was very satisfactory. They call via an automated call that will tell you what day they’re coming and what time of the day they’re coming to do it. The technicians have always been good. Sometimes I would have the same technician, but not every time. But their service has been great.

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    Staff

    Reviewed Dec. 14, 2017

    Terminix techs come regularly and I'm pleased with their service. They just leave the sheet on our back doorknob when we don't see them. We still have not rid of of the pests in the house, but the fellow said they were fruit flies. This is the first year we've had any problem fruit flies. We had had pets that had fleas and we thought they were fleas but they're not. We live in an old brick building and Terminix pretty well had termites under control and there's not been any termite problems inside the house.

    We told the man that was here we had some bugs in the house and he gave me some free little red boxes and my wife spilled one and we'd like to have some more. And he said if we call up we could get them. I was very pleased with the way he treated us and invited or at least supplied some bug killing things for inside the house.

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    Customer ServiceStaff

    Reviewed Dec. 14, 2017

    Terminix came out to check for bugs and they sprayed for spiders. I don't like bugs and we have a regular maintenance agreement with them. They call to set an appointment and they also call the day before. They want to make sure that they'll reach us. They're very professional when we talk to them on the phone. The technician does everything we want him to. They always go around for spiders and stuff. In the summertime, they go around the whole house, the garage, and the basement. We're happy.

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    Staff

    Reviewed Dec. 14, 2017

    Terminix calls to set our appointment. They ask when it's convenient. They give me a date, and if that's not good for me, they let me give them any day I want. We seem to get a different technician every time, and this is about the best one we ever had. He was wonderful. He was a young man and he was really good. He looked everywhere and did everything and didn't skip any place. He wasn't pushing us or rushing us or asking us to buy something else. He gave us some advice and told us when we had snakes hanging up over our doors, that was a good thing because they ate the rats. Some of the technicians we had before, we have not been happy with the service we got. But, this time, we were delighted. So, we would stay doing what we're doing.

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    Reviewed Dec. 14, 2017

    Terminix takes out $33 a month and then they come around once a year to look and see if there are any termites and then they leave and I just keep paying them. I think it’s a rip-off, but I do need their service because if I get termites, then I got a problem. The technicians were fine. However, when I call their 800 number, they say the same thing every time, “All technicians are very busy now. Please stay on the line.” I’ve waited as much as 45 minutes and just hung up.

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    We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 14, 2017

    We've been with Terminix for forever. We originally contracted a company Terminix bought and they're continuing the coverage, so we have some cover for ants. That company took care of the ant problem and part of the service now is to maintain that production. The techs are usually very personable but professional. They are also careful, and are aware of us being around.

    Scheduling service has been better recently. When we first switched over from another company, it was a bit spotty that I would call in and it would seem like it took a little longer than I would have like. When you have a problem like ants coming in your kitchen, you would like to have Terminix there today, and it seemed like we ran into some issue. But lately, when we have had to do something special, they've been there really quick. We have scheduled regular service every three months. They call us a week ahead and say, "We're coming this day and if that's a problem, let us know." We also don't really need to be here because they're just working outside for the most part.

    The only pest activity we had is what I'm going to call "sugar ants". They seemed to want to come in the house pretty regularly, and it's almost seasonal, like when it gets warmer, colder, it rains or if something affects them and they want to move from where they're at. It's not something Terminix can really protect us from because they're everywhere. When the ants come in, I call and they generally take care of it. If the ants seems more invasive than usual, Terminix is usually right up. Terminix has been very professional and that they have covered all of our needs.

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    Punctuality & SpeedStaff

    Reviewed Dec. 14, 2017

    We're on a schedule with Terminix and we've been with them for a year, and they've been reliable and friendly. Their representatives are awesome and the actual technicians are very professional. The developer put down some new moat and the Terminix guy came out to re-spray. The pest activity has been limited since we've had their services, so they're helping a lot. I would definitely tell my friends to choose their services.

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    Reviewed Dec. 14, 2017

    I came from up north and I saw bugs down here, so I told Terminix to “give me the works.” That was about 20 years ago and I’ve always found them to be very nice. When I called, they always come right out and help me with whatever problem I have. The last time they came out was because I had bugs and the little tubes in the ground for termites. Their tech, Gene, who’s an older man, has always been sweet as anything. He placed some little things that looked like tiny lizards in certain corners of the house. He also gave me a few extras in case I got something and I want to change it. I had one lady that came out one time, though, that I didn’t want again. The other people I’ve had have always been wonderful. Everybody is really friendly and nice. I would definitely recommend this company. My daughter has them as well.

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    Reviewed Dec. 14, 2017

    The technician came out and baited the second time for ants. I still have them. I know that it takes a long time to get rid of the ants, but they’re in my bed and I’m not very happy with that. The technician was supposed to be out here today to spray. But it's always been good with Terminix. They eventually gets rid of my problem. I had them for 20 years in my home when I was in Salem. They got rid of the ants for me. It took a long time to do it, but they finally got rid of them. It’s just the process. I’m not expecting the first time the technician comes out, there'd be no more ants but it’s just that it takes a while because they will move from one place to another. It’s a work in progress. And I would recommend my technician to anybody. He’s wonderful. He’s very meticulous about what he does.

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 14, 2017

    I had Terminix a couple of years ago. I just signed back up with them recently and I'm very happy. I shopped around a little bit, going for slightly the best price, but Terminix won again. There was a competitor that had a better price and they were able to match it and move forward. They worked with me to get the price that I was looking for. Aside from normal checkup, we had some mild mice that did enough chewing of stuff in my car is in the garage attached to our house, and Terminix took care of that. The technician was with us in our old house and he did a great job. I was glad to see him again. Then we had a second visit with a new guy. Both of them are professionals. I am happy with Termnix. They're timely and they're worth it.

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    Staff

    Reviewed Dec. 14, 2017

    Terminix came out and installed stakes around the house last October 30th. They also went underneath and sprayed a whole bunch of stuff under the house. We showed the rep what the problem was, and he scheduled the people to come in and put the stakes in. They're very friendly and knowledgeable, and everything seems to be fine.

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    Reviewed Dec. 13, 2017

    I had taken several precautions and purchased treatments for bed bugs, but they wouldn't work. Upon seeing Terminix's great reviews, I decided to call them up for treating the pesky bed bugs that arose in my bedroom. I thought, if I'm paying hundreds of dollars, this problem should be eradicated after a few treatments. After a few treatments, I felt as if there was still a large presence of the bugs in my bedroom. I was told that the problem was solved. I called and they told me that my warranty was past due but they'd come in again. I did not receive a call for a month until I followed up AGAIN, as the bed bugs were affecting me, my wife, and our kids.

    I paid ADDITIONAL for another treatment to be done, and upon leaving, the man said that the room was bed bug free. He said that there were no precautions to be taken, and that there was no more bed bug presence. Just DAYS later, I noticed bites on my arms again and called. I was told I would have to continue paying hundreds of dollars to get it taken care of. They will continue to offer treatments as long as you are paying, but the minute you tell them you won't pay anymore, they tell you that the problem is solved. I paid nearly a thousand dollars just for a temporary treatment that didn't even solve my problem. I will not go to Terminix nor would I recommend this mediocre company to anyone. Beware before you dish out hundreds of dollars.

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    Reviewed Dec. 13, 2017

    Terminix comes out every six weeks to get to the outside stuff. They call me and then they come. If I need something special and decide that I need them to comeback, they comeback. They’re very flexible and very cooperative. We’ve been with them for 10 years and I’ve never had a problem. The technicians are friendly and professional. Keep up the good work, Terminix!

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    Reviewed Dec. 13, 2017

    We've been with Terminix for 10 years and I had it at another house before I moved here. I’m on a scheduled plan and they’re usually good about calling me. They came a couple of weeks ago and did the outside of the house. I found a cockroach inside the house, but it was already dead. My experience has been very good and I’m satisfied. I recommend them.

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    Reviewed Dec. 13, 2017

    We have an every three-months schedule with Terminix and we've been their customer for three years. I haven’t seen any pests since they've been coming out. Their service has been working. They came out the other week and did a great job in my house. They did what I asked them to do and I haven’t had any problem. The representatives on the phone are great and the technicians that are sent out to our home are friendly. And everything is to my satisfaction because if it wasn’t, I wouldn’t be dealing with them. I would recommend Terminix highly to someone with the problems that I used to have.

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    Reviewed Dec. 13, 2017

    My daughter-in-law told me about Terminix and I called them and had them start serving me. And I've been with them for two years now. Scheduling the services with them has been very nice. When I call them, they come and serve, and when it's time for them to do a service, they also come and serve. The technicians have been very nice and polite. I had recently discovered an area where a mouse had been. And I called Terminix and they came out and took care of it. I will continue using Terminix. They are good people to have service from.

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    Reviewed Dec. 13, 2017

    We've been with Terminix for about 30 years and the last technician whom we’ve had a couple of times was very good. We really like him and we are very pleased with the service. We’ve always had good look with Terminix. However, we prefer that appointments are not set up for us. That never works for us. We have to call and get in touch with someone to change it. So, we prefer a reminder that it's time for our inspection.

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    Reviewed Dec. 13, 2017

    Terminix sprays every three months and they'd send me a reminder, a text or an email that they are coming. I've never had an issue at all. And if I have a problem, I'd call them and they'd come right out and spray for anything I need. I'm not usually there but my elderly mom is usually at the house. They'd knock and they’ve been really good about waiting for her to be able to get to the door. Sometimes I'd just text him back and tell him to just leave a note on the door and not to bother her.

    This last time I've had some pesky ants but I had some spray. I just sprayed them and cleaned it up and they haven’t came back. I thought if they come back again, I'm going to call Terminix. I really like the technician whom I've had the last two times more so than the other. He would even text when he's done and if I need anything to let him know. It's nice to be able to text him and not to have to call through the Terminix office.

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    Reviewed Dec. 13, 2017

    Terminix does a good job and they got rid of the bugs. Plus, their technicians are very courteous and knowledgeable.

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    Customer ServicePriceStaff

    Reviewed Dec. 13, 2017

    The guy who comes out here is very fastidious. He’s very thorough, very good, and very conscientious. He always comes and knocks on the door. He comes back and tells me if he sees any spiders and lizards. It’s not like he just goes out and squirts stuff and then gets back in the truck. He’s providing a service, so to me that’s important customer service. The price has gone up quite a bit, but the price of everything has gone up.

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    Reviewed Dec. 13, 2017

    Terminix came out about a month ago to check for the termite possibility and it was very pleasant. The rep was very courteous. He answered all my questions and called about 30 minutes before arriving at the house just to make sure that it was still okay to come. He rang the doorbell, introduced himself and had a badge identifying himself. He looked all around the house, looked down in the basement and on the first floor. Then he went all around the perimeter of the house and I went with him everywhere, and he was very nice. He said everything looked good.

    We’ve only been working with them for about a year now and so far, everything has been extremely user friendly, smooth and very straightforward. They came out twice when we initially signed the contract, for an initial and then for a follow up like four weeks later. They always said that if should I see anything, should anything appear like it needs attention or whatever I could give them a call anytime, even 24 hours a day. I can schedule it online. It's been an excellent experience. Even though it’s not always the same person who comes to do the service, they’ve all been extremely friendly and they always identify themselves, who they are and leave a card.

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    Staff

    Reviewed Dec. 13, 2017

    I was in the hospital for almost a month and when I came back, the roaches took my kitchen. So, my daughter called in Terminix for me. I talked to their technician about the roaches and he was good. They could do a little more improvement with the stuff they put on, though. They don't do it enough. I still see a few roaches every now and then, but not like it was before.

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    Punctuality & SpeedStaff

    Reviewed Dec. 13, 2017

    Terminix comes out on a regular schedule and it's been good with them. They always contact me via text a couple days before and let me know what time they’re going to be here. When they’re on their way, they send a text to let me know they’ll be here about 20 or 30 minutes. They come in, do their work, and send me a text when they get done. They send me a copy of work performed on e-mail. I've also had a great experience with the technician. He's a good kid. We’re pretty satisfied with the service from Terminix and I’d recommend them.

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    Reviewed Dec. 12, 2017

    I had Terminix come into my new trailer because I had a sudden unexplained roach activity in September 2017. A month later I called them again to come out because the roaches were swarming. Still no relief. At the end of November I called a reputable exterminator to inspect. And was appalled at what he found. Nests behind my stove and refrigerator and several other areas in my home. Now they are refusing to refund my money that they took from my account without authorization. Do not use them. Bad company been sued.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2017

    The Terminix technician came recently and he took care of everything inside the house. He went all over the rooms and he went through the outside. And he was very friendly and professional. Everything was fine, and it was a very good service. Since their service, our home is much better because we saw many spiders before and now, they disappeared. However, we have a lot of ants outside, and it is terrible for I have an allergy from their bites. And I called their office one time and they said the technician could not do anything because they could not use some kind of pesticide in Orange County, so I canceled the pest control service outside. I was dissatisfied and I will not recommend Terminix.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2017

    We’ve been battling with roaches for a while and Terminix is the third company that we got a hold of. We have a quarterly service and the technicians answer all the questions that we ask and solve them. After the last one that we had sprayed, we noticed a big change but it’s been getting to a point where the issue gets a little worse between the treatment times. Terminix comes back out and does a treatment for us whenever we’d call though. I missed a day because I was dealing with a few issues with my family but they give me information about when to call. The reps are also professional and address me well. They give me information that no one in the world could answer. I’m well with Terminix and I’d recommend them to friends.

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    Reviewed Dec. 12, 2017

    I have roaches and spiders. The technician came in and he told me what he was going to do and how he was going to do it. And he said if the treatment didn't get rid of them, he would come back and he would spray again. He did everything right and explained how long it would take and I like that. I've been sweeping up roaches every day and they're going away. Whatever you got, call Terminix and they will get those out of your house.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 12, 2017

    The technician at Terminix did a great job. I was delighted to meet him and he was very nice and professional. He did the whole outside, went around the windows and the doors just like I need it to be. I didn’t have to tell him anything, he knew everything. Terminix usually send me an email and then they call too to schedule my appointments. Sometimes I have a conflict and I call them back. They’re always very willing and very glad to change my appointment to something that I can handle.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 12, 2017

    I just moved in an old house about five months ago. We were having a mice issue, and we had a gentleman from Terminix look and put in some traps and stuff. But nothing has helped to eliminate the mice. It’s the same thing. We still have the same issue. It's been twice since they came in and nothing's happened. The reps on the phone are also difficult to speak with. But when the gentleman came to do the service, he was professional and on time. He was full of information.

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    Punctuality & SpeedStaff

    Reviewed Dec. 12, 2017

    Terminix always shows up on time. Their technician talks to me, and lets me know what he’s going to do. He also lets me know when he’s leaving. I have a regularly scheduled service with them, and when they came out for my most recent claim, they did everything, and were professional all the time. The pest activity has markedly reduced since the service. So, if you’re having a pest problem, go with Terminix. They will take care of it.

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    Thank you for allowing us to keep your home pest free.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2017

    The most recent experience with Terminix is very positive. They came out to do the routine spraying but I accelerated the timing on that because we were having a problem with pantry moth. I wasn't even aware that they would help with that. I had been trying and failing to fix it myself, so I just called it and asked if they did that pest stuff too. They said they did and they scheduled time to come out. I was pleased to find out that they performed that kind of service and that it was included in my coverage.

    The technician did an excellent job. He explained to me what they were and how we ended up with the problems. We talked about the fact that I have kids so he tailored how we were going to deal with it. He came up with an approach that didn't use any pesticides to deal with them. The approach was effective. He also gave me tips for how to avoid having a recurrence. He told me how long it was going to take for the traps to essentially work and that was what happened. I really appreciated his expertise and him taking the time to talk me through the problem.

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    Staff

    Reviewed Dec. 12, 2017

    Everything’s been easy with Terminix that’s why I’ve been with them for 10 years. They do an excellent job. I haven’t had any problems with any technicians. They’ve all been professional and polite. Sometimes I’ll just leave a note if I’m not here, and they spray and leave the paper right there at the front door for me.

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    PriceStaff

    Reviewed Dec. 12, 2017

    I had an inspector from Terminix come out and look at my house, and I’m a little pissed off because he just tried to rob me of $1500. He did an inspection at my house to check the outside and told me that in my backyard, I had a hole where he could stick his hand up in and he could see a nest of mice. I went out there and checked a couple of days after and I didn’t see any hole anywhere. I felt a little disrespected. That was a little disappointing. He said it wasn’t on the ground, it was on the wall. He said they were going to fill in these holes with some type a metal wire netting and then circle on the outside of the house. That was supposed to protect me for a whole year. But I can do it myself. I can go get the metal wire and do it by myself, and it wouldn’t cost me that much. They need to show the home owners these holes. In that way we can be more aware.

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    Punctuality & Speed

    Reviewed Dec. 12, 2017

    I had Terminix remove molds from my basement and install a dehumidifier. They were here on time, they were neat, and they did the job. I would recommend Terminix.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2017

    I have a quarterly service from Terminix and scheduling their service is relatively easy. They notify me in advance what day they are coming. If I need to change, I can do it online. If we still have a problem after they’ve been here, the technicians are very good about coming back and they take care of the problem. If you have a pest problem, they’re good folks to call.

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    Reviewed Dec. 11, 2017

    We just moved into the house this December. It's a brand new house and it had been a year by itself so maybe that was why it had a lot of ants and spiders. I'm satisfied with Terminix and the technician sent. The situation has gotten better.

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    Staff

    Reviewed Dec. 11, 2017

    I would recommend Terminix. They came for termites and bugs and the technician was very professional and very helpful. They made a mistake with the bill when they overcharged me, but they went ahead and took care of it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 11, 2017

    Termites are really bad in this part of Arizona, so, it’s one of those things that I’d rather be safe than sorry. It’s a bi-yearly check-up that I got going with Terminix that I calendar in, so every six months they come out and take a look at the house. If I see any issues, which I haven’t, I would call them. They recently came out and checked the outside of my house while I wasn’t at home, which was fine. They called me on it, and then we made an appointment for them to come in and check the inside of the house when I was home, so they were very convenient, expedient and they did a very good job. They also followed up on their own when they found out I wasn’t home. The tech was pleasant and he seemed to know what he was doing. I had enough confidence in him right off the bat to let him walk around the room unsupervised. He did what he had to do while I was busy doing other stuff.

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    Reviewed Dec. 11, 2017

    We have a plan with Terminix and they come out every three months. When we see their tech, we talk to him if we have a question. Everything’s been good. We had a really bad year though. We had black widows and they just don’t seem to go. But I’m happy we’re fighting terribly with that. Right out within a week, they followed again and again. Terminix is excellent and they have good service. We’ve had them for years and they’re reliable.

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 11, 2017

    I’ve been a Terminix customer since 2012. They come out and do quarterly services. They’ve always been on time, and they’re really good at reminding me when they’re coming. They’re really good at sending me what they found or what they did. Actually, we moved in from our previous location, and I kept the contract with them to our new home. Usually, the quarterly service is set up during business hours when I work. But a couple of times I did work with one of the technicians there who was super polite. If I had questions, they explained to me in depth what they could and couldn’t do, and what they’re allowed to do. They’ve always been really great. I’ve never had an issue with any of them.

    In our previous home, we had red and black beetles. They’re attracted to some tree that’s why I originally called Terminix out because they basically covered the one corner of the house. And then once they came out and they started the quarterly, I have never seen those bugs again until we moved to the other property. The new homeowner said, “Hey, we have these bugs. What did you guys do?” And I’m like, “I called Terminix, and they do a quarterly service. You’ll never see them again if they come out.” Our last treatment was in October and that’s at the new house. I would highly recommend them because they fixed anything that I’ve ever had an issue with, and they consult their contract. You get exactly what they say they’re going to give you, and they’re inexpensive if you’re on the quarterly. It’s worth the price.

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    Reviewed Dec. 11, 2017

    I have a scheduled maintenance with Terminix. Mostly, it's preventative but ants are a big one that we deal with. The technicians who came were very courteous and professional. I've been with Terminix for two years now and my experience has been good. Plus, the cost is fine. They've always taken care of whatever I asked them to do and I'd recommend them.

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    Customer ServiceStaff

    Reviewed Dec. 11, 2017

    Terminix always do a fantastic job. They text me, which I love, and remind me to either open a gate or ask if I am going to be a home and I respond on a text. They’re also very responsive if I call them from that text and talk to them personally. They’re just awesome and very respectful of the property. The three or four times that I ran across the technician, it’s the same person. If it’s not, they tell me so that I know when to expect somebody different, which is great. The city cleaned out their sewers, and we got whatever those kinds of roaches are from that. Terminix has done a great job at keeping it all at bay. It’s taken us about a year to get it under control because we just moved into the home but now they’re all gone, and I see very few.

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    Reviewed Dec. 11, 2017

    I'm very disappointed with Terminix. I'm on disability and it took a lot for me to take the money out to pay them for spray. I do it every year because when I first bought this house eight years ago, it has been totally destroyed by termites. There were no live ones but I did the whole perimeter for $1200. I also had the house rebuilt so I make sure I get it sprayed every year. I had ants in the bathroom and big roaches. But I was concerned when I saw a German cockroach ant that's why I really called. They spread like wildfire and are hard to get rid of. Terminix came out and sprayed for the ants and roaches in the house, then went outside and said that was for bees, ticks, fleas and grub worms. I paid them $139 for that and the technician said it would take eight days for the bugs to die. I waited 10 days and when I turned on the kitchen light, it's like roach heaven. They're all over the counters, my clean dishes, my toilet seat and on my bed.

    So he came back out and sprayed last week. After 5 days, my daughter asked why there are still roaches all over the house. I said it's either the technician does not know what he's doing or he's not using the mixture that he's supposed to because if he's using the right stuff, the roaches would be dead by now. There was a roach on my pillow and that's disgusting. I also have a room mate who's complaining of having roaches in his bedroom. Also, when I open my pantry, there are a lot of ants going all the way up the wall even though we take the garbage out, clean the wooden floors and the bathrooms. I'm going to call them back because it's their responsibility to get rid of the bugs.

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    We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.

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    Customer ServiceStaff

    Reviewed Dec. 11, 2017

    Scheduling with Terminix has been a little difficult because sometimes I’m not at home, but it’s very typical. When I receive the call, I only go online and reschedule, and it has been a good way to manage it. Having the techs has also been a good experience. I’m learning English, so they try to be very patient when I try to explain that I found some insects inside, and they try to understand what I’m talking about. They try to do everything outside and inside too. After summer I found some bugs, but that was because I was out of the home and it was the change of the seasons. But now, I have not seen bugs inside in the last two months. I’m happy with the service.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 11, 2017

    Terminix was here on time when they did the installation. It was a really good choice of mine to have done because there were one or two areas up in the roof that were thin. Some of the installation that was in the roof at the time got pushed around and they got pinned down in places. That was my main reason for having Terminix because I needed all that to be thickened up in that end. They came in for a couple of hours and they left the place with no mess. They were able to do it from one access hole in the hallway, which was convenient because my wife has the end room where there's another access hole. But she has a special bed there and it would've been inconvenient for them to go in from that end, but they managed to do it all from one short hall end.

    The people that Terminix called to schedule the service weren't getting through to some of the workers and we had two mismatches. But once they got that fixed, the local one came out early in the morning to check and make sure everything was going right. The techs have always been very polite. The Terminix rep was also very nice, and if I need anything special, I contact him and he'll make sure that it happens. The job was done and it's been very good because I noticed that we now have much more ventilation up in the roof, which stops the heat getting out of there. The house at night also remains warmer than it used to. Also, when they come to do the checks around the house, they get all the cobwebs and spray around the house. They're a very good company that deliver good service.

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    Staff

    Reviewed Dec. 11, 2017

    We've been with Terminix for several years and we're on a regular schedule with them. We have ant problems and their technicians treated the areas where the ants came in both inside and outside. We see a difference since we had their service and they're doing a great job. The person who comes is very good and we're happy with Terminix.

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    Staff

    Reviewed Dec. 11, 2017

    Terminix sends me a notice for a service on email and if I need to change it, I can which has worked fine for me so far. The technician who came recently was very nice and professional. He let me know what he did and when he was through. He did the outside of the house and was really good at his job. We've been very pleased with Terminix but I wish they have a local office sale.

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    Punctuality & SpeedStaff

    Reviewed Dec. 11, 2017

    Terminix reps had the knowledge of their product, what they could do for me and how I might benefit from it. I had noticed some ants at the entry door at the main entrance, all around the porch and I put some ant powder down. And in a matter of days, they happen to be at the door so Terminix' schedule was very timely. I was satisfied that their reps took care of what they were supposed to take care of without me having to be present.

    But I definitely want to know when they're coming, when to expect them. I'm comfortable with having someone come as long as I know when to expect them. If they just show up, then I'd miss the opportunity preps. And if they were out here and had gone, there's a tag on the door but I didn't even get to speak to anyone when I wanted to. That was unsatisfactory. If someone's coming in the house, I'll just have let our neighbor know somebody's coming in the house because I got to be careful who to let in in our house.

    On the brief encounters I've had with them, I have nothing to do differently. Either they wear booties on or shoes off when they come in the house because we're wear-your-shoes-in-the-house kind of people. I also like that they could caution me about chemicals. So, if my grandchildren are going to be over, they could tell me about it and what I have to be aware of. The other thing I like was during the time I wasn't home and they came by, they left a tag on the door, put it on the mailbox or whatever to let me know they were there, what they saw and what they observed. So, instead of feeling, I'm just a number to them that they run the neighborhood, spraying and running.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 11, 2017

    Terminix has been good at scheduling the service and being on-time within the time frame that they've given, and my experience has been good. I've been calling them once a month or once every six weeks because I've had some problems with roaches, which was also the initial reason I called them. The same technician has been here for the most part, and he's very knowledgeable and friendly and he would explain the situation based on his experience. He's a good resource and would give good advice also. So overall, I'm happy with him. The pest activity has declined since their latest service. They were here a few weeks ago, and the person who performed the service was really nice and did a good job.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 11, 2017

    I called Terminix one day, and they were out the next day or the day after. It was pretty quick. We called them back two weeks after they did the initial because we had bugs coming back out. And the guy that came and did the initial noticed it. It didn't look they were decreasing, it looked like they were increasing. I called them and had them come back by. Their tech was very professional and my dogs didn't seem to bother him. He didn't seem to be too carefully worried about them. Overall, I'm satisfied. If they keep sending to check their one technician back, I'd be happy.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 11, 2017

    When we bought our farmhouse almost twenty years ago, there was termite damage. Terminix was part of our requirement to have a mediation for the mortgage. They have been pretty much punctual. They’d let me know when they’re coming. I can also contact them and the tech could come back out if I need him. The technicians have been fantastic throughout the process, and talking to the Terminix representatives over the phone has been very positive. Also, there’s great communication with their automated system with either texting or emailing. I know what to count on.

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    Staff

    Reviewed Dec. 11, 2017

    I have an annual check with Terminix. A young man walked in and asked where he should start. He said he was going to look around and see if there were any termites. He walked around but he never went up in the attic. I didn't know whether they were supposed to or not, but the guys before used to do that. The young man was all right but he didn’t seem like he was really too interested. The interactions weren't there. Most of the technicians come in and say hello, ask how I'm doing, if everything seems all right around or if I had any questions. But this man didn’t seem to have anything. I was fine with that though if that was what Terminix wanted.

    This man was in and out in a flash so I guessed there were no termites. But when I’m paying a contract of $327 a year, I want to be sure and don’t have to worry because they are the ones that are going to have to stay behind it. I’ve had Terminix for a long time and they used to give a contract saying the inspection was done, everything was good and it was my guarantee for the next year. But I have not gotten one stating that I just paid and there's no guarantee. My house is on the market so I have to show proof that I am in good standing with Terminix with my contract. I want Terminix to honor my guarantee. I’ve been in touch with them but they’re not sending me anything in the mail. But I will get in touch with them again. I have to have my warranty and I think I’m entitled to it.

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 11, 2017

    Terminix offers fast and very convenient service, and cheaper than the local service provider. The tech was very knowledgeable, and recommend a lot of things. He did pest control and inspection. Also, I schedule service online, then somebody follows up by calling me. After I try to make appointment, the price is higher than usual, but the next day somebody called and lowered the price, so we take it.

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    Staff

    Reviewed Dec. 11, 2017

    I have a contract with Terminix so the tech comes to do the normal quarterly spray and I end up saving some money on my monthly bill. She said that my bill seemed high. She said, “Let me call and check on your bill with the office and see if the charges are right for the square footage that we’re doing.” Because I live in an apartment. She put out an extra effort to look at that and follow up with it and tell me that they could come down on my bill. She was very pleasant, very helpful, and full of information. Terminix has helped tremendously in the pest situation having them for longer than a year. I would recommend them.

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    Reviewed Dec. 10, 2017

    When scheduling with Terminix, I call the number on the bill, ask for them to schedule somebody to come out, tell them when I'm available and they'd find an opening for me. They come monthly outside, but it's been a long time since they sprayed inside the house. Mostly all of the bugs were dead and I just wanted to keep it that way. The guy that came out had been the regular technician that came to my dad’s house, so I’ve met him before, and he was really nice. We chatted for quite a while before he left. Overall, they're doing a great job. I wouldn’t switch to another company because Terminix is working.

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    Customer ServiceStaff

    Reviewed Dec. 10, 2017

    Terminix comes on a yearly basis to do the termite inspection and this is scheduled in advance which is convenient. Their reps are courteous and their techs are pretty thorough as far as where they’re checking and everything. If I have any thoughts or concerns, they answer my questions at the time. I don’t have any termites since their last service. Also, considering where I live where there are woods all around us, I feel that the pest service in general is good because we see very little pest activity as far as spiders and things like that. I have had different services that have been a pain in the neck but Terminix is not one of them. It's very simple with them.

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    Customer ServiceStaff

    Reviewed Dec. 10, 2017

    I recently had Terminix come out to the house to take care of some bugs that I had. Spider mites had come inside the house and were all over the windows. In the past, I’ve actually had a lot of trouble calling through both the call center, the 1-800 number and the local office. The call center was unable to schedule an appointment. The managers in the new local office where I now live never responded even to their own call center reps.

    Now, for the longest time since I moved, I have not been able to log in to the site. It wouldn’t let me register even or reregister as a new account because they couldn’t find my address even though it was still charging me the quarterly charge. I know the website seems to have been going through some changes. But it took several calls and an escalation and they were still unable to fix it. And then magically, it started working again the other day. So, I was able to resolve that but the website hasn’t necessarily been the easiest to use and there’s been issues with that.

    I also have the issue with corporate getting anything scheduled because I had moved and wanted to move into a new house. And I was still paying and I would basically continue to pay my quarterly fee but wanted service done at the new location. Unfortunately, they told me that there was no availability whatsoever for doing an initial inspection and an initial treatment. But I found somebody in customer service who’s able to give me the phone number of the technician who had serviced my area before, so I called that technician and I was able to get him out by calling him directly. And he did a great job. He’s very responsive, but I can’t say the same for working with the call center or corporate.

    I texted him a picture of the insects I had seen. I followed that up with a phone call. He was able to look at the picture I sent him via text message and diagnosed what the issue was prior to coming out to the house. He was out to the house in the same day, maybe an hour after I called him which is impressive because it wasn’t scheduled. He showed up, took care of the issue, very easy to work with, and also give me some explanation as to potentially why it happened and where the bugs came from. He was easy to work with. Since he came, I’ve had no issues.

    I scheduled him directly to do the initial install. Unfortunately, corporate didn’t treat it as an initial install for him. So, he did not get paid to come out and treat my home. They treated it as a callback and I’m guessing that they went into the system and the previous owner must have had Terminix. And there’s a whole lot of confusion around that. I’m just not super impressed with that process. I feel bad for the guy because he came out and it took him some time doing the full treatment of the house. He doesn’t even get paid for it because he told me they only get paid for their initials and not necessarily for their callbacks.

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    Reviewed Dec. 10, 2017

    I'm new with Terminix and when the guy wrote my policy up they just gave me the little pad and said to sign my name right there. My name was wrong on my policy, even though I signed my correct name. He's got me at Charty or something like that and I don't know where he got that name from. And then I've told him then that I was in process of filing my house and he said that Terminix coverage would be good for a year, "that's what you had to do when you sell your house," and I was like, "Oh I understand that." I still pay the $800-something.

    So then my real estate agent needed a letter or a certificate proving I had coverage and so I called their rep because I had his personal cellphone number and he said, "No problem, I'll get it to you. Just have your agency call me." I had my agency call but the next thing I know I get a call from my agency this week and said, "Hey, the Terminix people are coming out tomorrow at 9 o'clock, are you going to be home or do you need to go to meet them."

    I asked why they are coming out and she said, "Because they need to inspect your house to make sure you don't have termites." I said, "They were just here". And I was like, "I'm here, so they can come on because I didn't leave yesterday afternoon to go out of town." When the guy showed up it was a totally different guy and he was like, "Yeah, it's going to be $120-something," and I was like, "Why am I paying $127 when you all were just here?" And he said that he would get that taken care of for me. Whether he did or not, I don't know. It was just crazy. Whenever they asked me about what I was paying and I told them I was paying the $800-something, I've had a couple of people freak out like, "Why are you paying so much?" So sounds like I need to get the best deal. Do not use Terminix.

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    Response from Terminix

    We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 10, 2017

    I've been happy with Terminix. Their most recent visit was to take care of roaches and that kind of stuff inside and out of my house. The tech did a great job, as always, so everything was fine. Scheduling is very easy because he has been able to come often when it's a better time than the scheduling that they try to put me with. He will call 'cause he knows it's coming up and he'll tell me because I like a certain time of day. They don't always schedule him for that but he usually gets here when I want.

    He's been my tech for a long time and I trust him completely. When I'm out of town and the lady that watches my house is here, she lets him in and he's very kind to her. He's a nice man and he's always been very honest and straightforward with me with anything. He's done his job. I get the pests after he has sprayed, and they come out and lie down for me and I just pick them up and throw them away. Their product must be good because it works for me. I had somebody before him some years ago and they were nice but he's been the most outstanding.

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    Terminix
    Response from Terminix

    Thank you for allowing us to keep your home pest free.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 10, 2017

    I would tell a friend that I had roaches in my household and as soon as I called Terminix, I never had any problem. I scheduled the service over the phone and it worked out. The rep provided all the information I needed. The technician was on time the moment he said he was going to be. I told him the whole situation, and what areas were mainly targeted and infected. He did everything perfectly and efficiently. He was strictly professional and a really helpful guy. I was happy with how he did it. He hit the whole area, told me where it's going be cautious about, and what area mostly the roaches will be coming around. Overall, it's a great process. I will be looking forward to working with Terminix again in the future because of this experience.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your experience!

    Verified purchase
    Customer Service

    Reviewed Dec. 10, 2017

    When I first moved to the area 10 years ago and I was talking to people who live here, one of the recommendations was to get set up on a regular service with Terminix. Every three to four months, they come out and that’s usually great. But right after that, I had to call them back out because we were doing some home repairs and we uncovered what we thought was a rodent problem. When the tech guy came out the next morning, there wasn’t any sign and there was no live activity, but it was fine. They’ll only come inside if I have a noticeable issue and I need them to come inside, but for the most part, they just do the exterior.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your experience!

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 10, 2017

    I have some bugs that I have never seen before in my home, and I think that the house is infested by them. The bugs only come out at a certain time, so if you really want to see them, you’d have to come out at around 4 or 5 in the morning because that’s when they start coming out. So, Terminix came over the next day, and they did as much as they could, but they never saw the bugs. I told them I had bedbugs, so they gave me a complete inspection of bedbugs, and it wasn’t bedbugs. They almost looked like ladybugs, but were larger. One of the bugs even drilled a hole in my arm and I it laid eggs in my arm. But I was able to squeeze most of whatever it was putting in my arm out.

    Nonetheless, the situation got much better after the Terminix service. They got rid of a lot of them, but couldn’t get rid of the ones that were in the stucco, but it’s not their fault. They also found out that some of the bugs were coming in through the chimney. So, they did a lot of spraying on there, and I closed it off. That stopped the bugs from coming in through there. Terminix is good, and their people are very courteous. Every time I called, it would be Johnny-on-the-spot. If anybody asks, I’d tell them to get it because they’ll need it.

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    Terminix
    Response from Terminix

    Thank you for allowing us to keep your home pest free.

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    Terminix Company Information

    Company Name:
    Terminix
    Year Founded:
    1927
    Address:
    150 Peabody Place
    City:
    Memphis
    State/Province:
    TN
    Postal Code:
    38103
    Country:
    United States
    Website:
    www.terminix.com

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