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Terminix Reviews

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About Terminix

Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.

Visit www.terminix.com
Pros
  • Skilled technicians
  • Wide range of services
  • Re-treatment guarantee
Cons
  • Not available in every state
  • No specific pricing

Terminix Reviews

Over 10k reviews since 2012

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    Page 39 Reviews 5475 - 5625
    Verified purchase

    Reviewed Dec. 31, 2017

    I wanted to ensure coverage of my house. I set up a service with Terminix every few months and they spray for termites. Their technicians did what they had to do then leave. My experience with Terminix has been okay.

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Dec. 31, 2017

    My technician from Terminix came out to do a regular check. I have a quarterly service and for the past couple of times, it has been the same person who comes. He is very friendly. He answers my question and is on time which I appreciate. A couple of years ago I had a problem with ants and that’s when I started Terminix. And since I've been having their service, the ants have gone. The cost of their service is going up though and it started after the first year. It's about $30 more a visit now which is a little excessive. It's probably worth it but I'm surprised of how quickly the cost went up.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 31, 2017

    Terminix is so good and they have a beautiful team, and I will always recommend them. Their representative over the phone has a very happy smile on the phone and you could see her smiling through her voice. She also greets me, “Good morning” and responds with “Yes, ma’am”. Every one of the guys who came out to exterminate was very professional and they were smiling all the time. When I asked them to spray somewhere, they went right at it with no if's and but's. They put a glue kind of stuff on the walls, and all of it was great but I need them to come back out because when they sprayed on the roaches, it seemed like the roaches were eating it and getting fatter off of it. I’m about to have a wedding and the reception party is going to be here. And I don’t want those roaches jumping out on me.

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    Response from Terminix

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    Verified purchase

    Reviewed Dec. 30, 2017

    My Experience has been good with the Pest protection and other related items that Terminix has done: most recent addition of more insulation, other past items included new foundation vents that would automatically open & close per weather conditions and sealing of openings that allowed vermin to come in. All were great improvements and I would recommend them.

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    Response from Terminix

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 30, 2017

    I started using Terminix when I was in New York. I moved here in South Florida almost five years ago and there are a lot of different insects that aren’t in New York where I’m from. There are different kinds of ants that live here that come into the house. There are also these giant palmettos that are in the cockroach family and they want to come in the house. We have better climate than outside and they work to come in, and they’re horrifying. I was also having this large water bug problem in my bathroom. I don’t know how they got there. I was getting these little baby water bugs and I saved one for Terminix and the tech said that was going to grow into a large water bug. And as soon as I’ve had Terminix spray in the house, there was no activity. I know that my neighbors have ant problems and they’re using some other company. They still have ant problems.

    We have the inside and outside of the house sprayed by Terminix every six months. Scheduling the service is easy. I usually get an email of the time that they want to come and if it’s not convenient for me, I call up and I change it within just days. Their technicians are very professional. The last time a tech was in, it was late and I was cooking dinner and I was concerned about having the spray. So, he didn’t spray the kitchen much as to my request. Also, the spray has no odor whatsoever. I have a cat and I was worried about that, but they stayed along the baseboard when they spray. They were careful with the spray and they sprayed areas like the garage where the insects could come in.

    However, I’m very concerned about health, and I know that the spray is poison. So, there was a while I did not want them spraying in the house. If it’s killing the insect, I know it’s going to eventually kill us. But I can’t live with water bugs coming in the bathroom and ants pouring in electrical outlets. But people need to be confident that Terminix would alleviate the problem.

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    Verified purchase
    Staff

    Reviewed Dec. 30, 2017

    We originally started because we had a bunch of ants around the house. Terminix sprayed for ants and they also sprayed for spiders inside. We live near the woods, so they kind of get in here a lot. They come quarterly and spray the inside for us. Typically, I get a voicemail stating when they're going to be here and it never really seems to work. But I'm able to call and reschedule usually for a day that someone is going to be there. The one guy I like also stays in contact with me from whatever number he is using about when he can stop by and help us. The two techs I've had have both been very pleasant. They were the ones who pointed out the ants to me on the outside of the house. But after the service, it has been much better.

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    Verified purchase
    PriceStaff

    Reviewed Dec. 30, 2017

    The Terminix tech does a good job. He does everything. He does ant hills, inside and outside the house, by the pool, and upstairs and in the attic. I don’t have any bugs after. Everything is good even though they raised the price recently.

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    Verified purchase

    Reviewed Dec. 30, 2017

    Terminix does a good job. They come on a schedule and spray the outside or the inside depending on what we need. We set up the service to prevent things from happening. But when anything shows up, they come and they take care of it. I would recommend them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 30, 2017

    When I see the time for service on my e-mail, I call in earlier before the scheduled date and tell them I want Sebastian, the same guy who comes here, so they can send him. He knows his job and I prefer him to come out. He comes to our house and check the base stations and go. If he forgot to change the base stations, then he changes it. Everything I think about the house that needs to be done, he does it. If he sees a problem, he’d tell me about it. He’s concerned with the household itself, not just the job. He's a really good guy and Terminix is a great company so, go with them.

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    Verified purchase
    Staff

    Reviewed Dec. 30, 2017

    Terminix has been coming here quite often. All those different people pretty well know what to do. I can also explain to them what we want done and they do it very well. From Terminix, there are some mouse traps around the outside area of the house. They also get underneath the small part of the house to spray. They take care of our garage, too. They leave these little bug-catchers on the floor, and give us some extras in case for the basement. They’ll also go through the house if we want them to. We’re very pleased with them.

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    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Dec. 30, 2017

    For years, Terminix comes out at least twice a year for the pest and the termite. We have separate technicians and they’re real great. They call ahead of time, at least a day ahead or sometimes a couple of days, to say they’ll be here and we let them know if there’s something needed in the house. Then when they get here, they come to the door and let us know they’re here and take care of everything efficiently. If we have to leave, they will leave a note on the door of what was done and anything they found.

    Terminix took care of problems and made it better than it was before. We’ve had problems on the termite site a couple of times and they took care of that and of the damage. No fuss, no muss. I would not have been surprised if they had not taken care of the sunroom part problem we had, but the tech said that they’re going to fix it and he did it. I appreciate that. They did good and probably did more than they actually had to. They have not given us any problem and they stand behind what they did if there’s a problem. Somebody came one time saying they could do the service cheaper, but I want it done correctly and it ain't worth getting it done cheaper. I’m not going anywhere. Also, whenever friends need a pest control company, I'd tell about Terminix quickly and recommend them highly.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 30, 2017

    We had an ant problem 20 some years ago. At that time Terminix was advertising, then we've had them ever since. I have an annual contract with them and they come out quarterly. They do the outside of the house, and even if I’m not home, they do the job. The people I’ve met when I’m around were very courteous and professional. Occasionally, we have a spider problem inside the house. I’ll call them, they’ll come out immediately, spray inside, and take care of that. My recommendation to my friends about Terminix would be all positive on the service. They seem to keep things under control, and we don’t have any insect problems.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 30, 2017

    I have an ongoing service with Terminix for several years. I have quarterly service for ants. And I have other situations that periodically come up in yard so I call Terminix. I’m very happy with their service. However, they need to stop raising prices every two or three years. Enough is enough already. They have raised their prices three times in the last decade. They need to keep their prices with their customers who have been with them for long. They need to be thoughtful of how long they have had a client. Still, I chose to stay with them for so long because they provide good service and do good work.

    Terminix show up when they say they’re going to show up. They do the service that they say they’re going to do and they actually do just a little bit more. We got a lot of spiders this year. The tech went around and cleaned up all the edges of the roof with a cleaning stick. He cleaned out our loft and nobody asked him to do that. That’s not keeping the ants away. It’s just a little extra thing that they do. That's what makes them stand out. Moreover, the same person comes out every time and that's important nowadays because it is a strange world. I never had a problem with their customer service as well. If they have any questions for me, they state them and things are cleared up during that call and taken care of. I appreciate that. It’s not a waste of time. I like Terminix because they’re reliable and reasonable. They will listen if you have complaints or need different service.

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    Verified purchase
    Customer Service

    Reviewed Dec. 30, 2017

    We have Terminix for precautionary measures. We have Carlos the technician come here all the time, and he always does a good job. We usually get a couple of phone calls. We get a recording from Carlos the day before, and sometimes another recording telling us what day that he’s coming, and if we have any pets, to keep them locked up. Carlos' visit takes 30-45 minutes. He does the house inside and out, but sometimes we don’t need him to come inside, so he just does the outside and the garage. I’d recommend them.

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    Verified purchase
    Staff

    Reviewed Dec. 30, 2017

    We've had our tech Scott for about 20 years. He does an exceptional job and does exactly what we're paying them for. If he sees something that concerns him that's not part of our regular service, he will come talk to us about that. He's very friendly, very professional and helpful. Like if we are concerned about something we can ask him and he'll tell us whether or not we need to be concerned or if we need to add service.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 30, 2017

    My sister uses Terminix and she told me they were the best so I called them. I'm new to their service and they do quarterly service for us. During their most recent visit, their technician told me what he was going to be doing and he did what he had to do and left. So far, I'm content.

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    Terminix
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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 30, 2017

    Terminix recently came for an annual review, and the lady who did that was very thorough and did a really nice job. She was personable, and seemed to know what she was doing. She actually looked around a little bit more than the other reps that have been there. We enjoyed her for being there. Scheduling service with them was very easy. They actually called us to set up an appointment. In the past, it hasn’t always worked that way. They have reached out by email numerous times, and we’re not real big on email.

    I would say to others to ask a lot of questions before getting signed up. When we first got the service, the technicians were not really thorough. They would claim that they did something they didn’t do, and it created some issues. Terminix has since rectified that, and the follow up business has been really nice. All the treatments have been really well, and we’re thankful we still have the service.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 30, 2017

    Terminix did its job. They were out here for a normal routine, which they do every quarter. I have been having pests for years and they try to keep it under control. They call me to set appointments, and the tech is very courteous, and he explains things if he finds anything. I'm happy and satisfied with their service.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 29, 2017

    Terminix always calls me once a month to ask me what time is suitable for me, and I tell them then they come and do it. The technician who comes here is very nice and polite. I always request for him. I had a couple of wasps last time and Terminix took care of that. They're really expensive but they're nice people. I just call them in about four months for the whole year especially in the summertime because there are a lot of bugs. Then they come and spray in and out. And everything is fine.

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    Terminix
    Response from Terminix

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 29, 2017

    They have been helpful. My pest problem is almost resolved. Customer service is a pleasure. The technicians that I have seen are polite, knowable and friendly. I would gladly recommend this company for pest control. Terminix is to me, the number one pest control service. Rates are responsible too.

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    Terminix
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    We appreciate the time you spent to share your experience!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 29, 2017

    Terminix's prices are competitive and they're very careful. I would definitely recommend them. They didn't bring any dirt in the house. They were clean and very quick. The guy from Terminix was really nice. He came over for a follow-up, did his thing, and left. He didn't complain. He did everything that we wanted him to do. He was good and very clear. The only thing was that he called and we didn't answer before he came, and he just showed up. I was a little bit surprised even though it's in the contract that he's going to come the third week of every month. It would've been nicer if we had a call before he came.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 29, 2017

    It's always good with Terminix. The last time they treated was outside the house and the technician was thorough. Terminix has always been good with scheduling. When I call, they always give me a date to come and if they can't make it on that date, they let me know. The technicians are very good. They're always very courteous and explain what they're doing and why they're doing it. I've been with Terminix for years and they always come when I need them. They're reliable.

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    Response from Terminix

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    Verified purchase
    Staff

    Reviewed Dec. 29, 2017

    Terminix's technician came out recently and did his yearly termite inspection and he was good. I've been using them now for 17 years and they've been all nice and professional.

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    Terminix
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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 29, 2017

    Since having Terminix services, they got rid of the termites and all pests. They call or send an email of when they would be coming out each month and I had good interactions with the rep I speak to on the phone. Also, the tech who comes out is fine and respectful. I'd recommend Terminix to a friend.

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    Terminix
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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 29, 2017

    I call Terminix to schedule service calls with them and normally, somebody is always here when they come. The technician was courteous and professional. He introduced himself, explained what he was going to do and put the bait down and said if I had any more problems, just call, let everybody know and they’d come back. I did have to call to say that things haven't gotten any better and he'll be coming back tomorrow. Overall, it was a good experience with Terminix.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 29, 2017

    We had a follow-up service with Terminix recently. A young man came back to check the rat traps and to make sure that we were catching mice. It was a second follow-up visit to throw away rats. I haven't seen any more mice or rat until he came and pulled the traps and they were in the traps. I've seen one roach and then a few ants that seemed to try and get in to get water. But, otherwise, the pest control seems to have worked very well.

    We also have a termite pest control service with Terminix and we had somebody come and spray. Both the one that sprayed and the one that has been doing the animal pest control service have been excellent people. They've been very professional, very concerned that they do a good job, and we had nice conversations while they were working.

    Terminix is doing well. Setting up an appointment got challenging a little bit with the rat and animal control thing because the tech was busy and he would miss getting here and then he would call and apologize for he got held up and then ask if he could come another time that worked. So, he was not terrible but he was busy. And he's a very good and nice person and worked very hard and so sometimes I was contacting him directly as opposed to going through the national phone line to get an appointment. He is, other than that little slip, a very conscientious man and I would be glad to recommend him to anybody.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 29, 2017

    I’m doing a refinance on the house, and it was required that I have the termite inspection done. After the inspection, I decided to go ahead have Terminix put the stuff in the ground out there to prevent bugs. Scheduling the visit for the inspection wasn't hard at all. I just called them and in a day or two, they were out here and had done it, so it was a good deal. The person that I spoke to over the phone was great and the guy who came out did the job. They were both great people. They were friendly and easygoing people. It was a pleasure dealing with both of them and I would recommend Terminix.

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    Verified purchase
    Staff

    Reviewed Dec. 29, 2017

    The guy, Scott, is wonderful. He’s polite. He comes out and does his job. I would definitely recommend Terminix. If something comes up that I need to call them for, I can call them and they come out . It’s a complete service. I don’t just call them when I see bugs. With Terminix, I can keep the bugs from coming instead of having to deal with them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 29, 2017

    I love Terminix. Gary in Kingsport, Tennessee is an excellent service guy. He keeps me up to date. I get emails constantly. Since the first service, I haven't seen any mice. But then the person behind me started digging up. We found out those mice wanted to come to my house. Gary did my exterior and put a couple of the little mice traps, and I haven't had any problems at all since.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 29, 2017

    Terminix is great. They came for a preventive routine visit where they come every quarter. They’re very accommodating. I call them and then they gave me the Saturday on, and they sent the same guy that I’m used to seeing who is very good and professional. He walks me through everything, tells me when he found anything and what he’s doing. Every time they come and something happens afterward, I always call him and they’re very prompt. I've seen dead pests. Give them a call!

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Dec. 29, 2017

    I used to do my own pest treatment and I put poison all around the house, but I've got little ones now. I was told that Terminix uses something that's not harmful to the kids. I want my two grandkids to be able to play in the yard in the summertime and play in the house and not be worried about the bugs getting them. Terminix is supposed to come every three months. I've been having trouble with the fleas in the backyard and I found last time that there are water bugs that come in. The technicians are fine and when I didn't understand why they did something a certain way like they would just do a little circle around when I thought they were supposed to spray everything, they explained it.

    And when I call to schedule my service, everybody's perfect. But there are still some pests and the technicians have to keep coming in. I still have a little few ants and I saw a termite inside the kitchen. And I told Terminix and they came out. The last time though, the technician just did the front yard and I really needed the house done. I made another appointment but the technician didn't show up. I want to be there whenever they come. That way, I can make sure that they spray the house.

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    Punctuality & SpeedStaff

    Reviewed Dec. 29, 2017

    We have a yearly contract with Terminix and every year, they come out and inspect. And although we never had termites, we did the termite thing as a preventative measure. The technician recently came by to do an inspection on our house. He was on time and he looked around the outside first then came inside. He was a very polite guy, professional, and he certainly knew what he was doing. We had to reschedule our most recent service and their representatives were fine about it. And so far, we've been pleased with Terminix.

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    Customer ServiceStaff

    Reviewed Dec. 29, 2017

    I've been with Terminix for close 10 years. With service scheduling, there's an automated system and if that doesn't work I just call to change it. We've had the same technician doing our spraying. We really like him and he's awesome, professional, polite, and trustworthy. If we get a lot of spiders we just call and then Terminix will come back out.

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    Punctuality & Speed

    Reviewed Dec. 28, 2017

    Always on time. Very polite. Listen to any issues I have. Spray and takes away webs at entryway. Got rid of the ghost ants. No longer a problem. Very satisfied with the service. Well worth having them come out.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 28, 2017

    Terminix is a true leader in customer service with a professional & courteous team of knowledgeable technicians that perform excellent work to keep your home safe from various insects and pest control.

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    Verified purchase
    Staff

    Reviewed Dec. 28, 2017

    I have had a good experience with Terminix. The guy who comes out to my house, Frank, is a good representative of the company. I’ve had him for about six months now and he’s very professional. He is my third technician and they’ve all been nice. Frank does a great job. He’s very cooperative with me. And if I’m not here, he takes care of the property. I had a cat in the sunroom and he was always careful when he went in there to make sure she didn’t get out. Now, I’ve locked that up, so I don't have anything but exterior.

    I appreciate that we’ve been grandfathered in at the rate of $20 because we don’t shut it off in the winter. We stay with it year-around. My mother had the service first. And then, when she moved in with me, we took off with it. She had it for at least nine years and she was always happy. If I would change my residence, I’m going to have them come to my new address. I’m pleased with them. And they said the $20 would be locked-in for me.

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    Customer ServiceStaff

    Reviewed Dec. 28, 2017

    We’ve had Terminix for a number of years and we’ve been pleased. When we had some insects invade our house, I call them and they made us a good deal. The representatives were polite, very informative, and they were not pushy which I appreciated. The technicians were also polite and they said to call them if there were any questions and they would come back.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 28, 2017

    Terminix is very reliable and dependable. I usually get a text message or a phone call letting me know when they will be arriving and the day that they'll be arriving, and they usually arrive around that time. We only called them back once because of the area we're in. But in terms of what their contractors do, they do that fine. If we're asking questions, the technician would usually respond promptly. He does his job very well. We pitched from a different custom-hold company and we have not had any issues with pests. It's been very positive with Terminix.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 28, 2017

    Scheduling or rescheduling my service has always been fine and pleasant. I've always done it online and it's perfect. I've only had to call twice because it was a last minute thing where I realized I got an appointment and I needed to cancel and reschedule. They're pleasant people and always helpful. The technicians are super friendly. They're real professional. If they're going to run late, they always call me and let me know. Most of the time, they're right on time. The pest activity has been 10 times better since we've had Terminix and I always recommend them to a friend. They may be a little bit on the high side as far as price goes, but to me, they're worth it.

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    Reviewed Dec. 28, 2017

    Our Terminix guy has always been wonderful. He’s very friendly and thorough. He seems to really care about what he does, and he does a good job. Terminix is a very good service. We just bought a new home in Colorado and I would really like to continue the service if they have it there.

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    Staff

    Reviewed Dec. 28, 2017

    I’m very satisfied with Terminix. I am in a routine service and I’ve been with the company may be for two years. Their reps are nice and the techs treat me very well.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 28, 2017

    I used Terminix for the second time in a span of few years and they do good work. I had some yellow jackets so we called in and reported what was happening. I called them out a few weeks ago and the tech came when promised and on time. He was wonderful, did what he thought could be done, and even looked around the house for some extra. He took care of the pests and some walls. He told us that we might see a few more yellow jackets because they were already in the house, and a few came after but we don't see any of them now and we haven't had that problem anymore. Also, their representative followed through what was said they'd do. Terminix is very good and I'm satisfied. I like their work and I will use them again after this time is up, if necessary.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 28, 2017

    We've been with Terminix for so long and we have a preventative maintenance service from them. The technicians have all been very friendly and helpful. And I've been throwing them with really annoying questions, and they've answered them, too. The actual contact lines have been fine. But I can't seem to get anybody default our appointments automatically to later in the day. My wife and I both work so we can't be in the house until four PM or later. And it seems like every quarter, we have to tell them that they can't come out at 11 AM because we're not going to be here. We have to call back in often and reschedule to later in the day. Other than that, our service moves easily and quickly.

    We had a situation where we had to have an inspection done on the exterior but because of a timing mixed up, we were not able to get the inside finished and it was not an appointment missed problem on my end. They were only able to do the outside. And then, we had a little trouble getting them out here to do the inside. But eventually, it got squared away. And I would recommend Terminix. We've had a great experience as far as treating for pests and keeping them away. It may not be the cheapest option out there but they do a good job.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 28, 2017

    We have been using Terminix for at least a decade, and we recently had our routine maintenance service. They called a few days before the service and told me when to expect them. The tech showed up, sprayed the outside and the inside where we’ve seen bugs, and did a very good job. He was very professional and very quick. Everyone from Terminix does a good work, too.

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    Punctuality & SpeedStaff

    Reviewed Dec. 28, 2017

    We wanted to get a home refinance and we had to get a home inspection done and when we did, Terminix found something up in the attic. So, we had to get the house sprayed. The gentleman who came out to spray did a good job. He was very thorough and very quick. We have a yearly service set up with them, and most recently, they came in to do the annual inspection. The gentleman who did the service told me everything he was going to do. And when Terminix came to spray, they tented the whole house. So, we had multiple people coming by the house making sure we knew what the instructions were and that we were prepared to move out, to have the house tented and sprayed. It was a very good experience.

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    Staff

    Reviewed Dec. 28, 2017

    We're on a periodic treatment schedule with Terminix and I'm very satisfied with their work. They are very friendly and extremely detail oriented. I've been very pleased with the technicians that we've had out here. Past treatments with them include them treating around two houses and around some buildings. I'd recommend Terminix with no hesitations.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 28, 2017

    Terminix comes once a year for routine visits. They follow up on the termite insurance for the renewal. I have had the house since 2003 but it has been ensured with Terminix for longer than that. The tech I get is very cordial and nice, and he explained everything that he is doing. They call to schedule and everything is done right in my time. I recommend.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 28, 2017

    We had some cucarachas at home and it was extremely easy to schedule the service with Terminix. They were very nice and very accommodating. Then the tech called me and said he was not going to be able to make it at the specified time. I told him my son was waiting and he said he'd be there in about 20 minutes, so he was extremely very good and I really like it. He took his time and put in all those little boxes everywhere, and more cockroaches are going in. I’ve been using Terminix for a long time, and my experience with them has been very good. The only thing is that it was about $35 to come into the house before, but now it's more.

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    Staff

    Reviewed Dec. 27, 2017

    We have the best Service tech who comes out to our house each month to spray. He sprays for both bugs and mosquitoes. He is always very polite, helpful and takes his time to make sure he does a great job. Our mosquito and bug problem diminish after starting the service with Terminix.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 27, 2017

    We have a brand new house and had Terminix come in to spray for spiders. They automatically schedule us and send us an email every quarter. Their reps answer quickly and explain what is going on. Their techs clean up after themselves and do the job professionally. Plus, they put in writing whatever it was they did. I haven’t seen any spiders since we started the service. They also helped me with whatever I’m asking for. Plus, they tell me too whatever the problem is and what type of service I need.

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    Punctuality & SpeedStaff

    Reviewed Dec. 27, 2017

    It was easy to schedule with Terminix. We weren’t home when they came recently, but we told them we would leave the door open. When we got home, Ben was already in there working. He’s been here twice and he was a really polite guy. There are still more pests, but maybe not as bad, so the techs are coming over to our house for them. I sent Terminix a message this morning and we’ve had them come back again. The guys are very professional and they come back when we ask. It’s my first time using them, and if I ever need them again, I will use that service. Everything’s good with Terminix.

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    Reviewed Dec. 27, 2017

    Terminix has been coming out for forever but I still have ants in my yard. Part of the deal was Terminix was supposed to get rid of it. I made it very clear with them that I'm allergic to ant bites. So, I wanted to make sure that they would take care of that. The last time that a technician came out, I talked to them before that but it was the same thing. The technicians are good and I have recommended Terminix to a friend, but they haven't solved my main issue.

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    We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.

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    Staff

    Reviewed Dec. 27, 2017

    We have wasps that were coming into the house, but we have no idea of where they were coming in from. They came the first time, and it was a spot outside that we thought they were coming from. So we sprayed that area and we’ve never seen any more activity ever. And then, they came down in the basement. In about a two weeks span, we killed about 230 queen wasps. It was awful.

    So, Terminix sprayed all around those windows, and for a couple of weeks we had a few. We closed off the side where they seem to be appealing more. Then nothing came in from that side any longer. But they were still coming in on the other side where the washer and dryer was. And we, again, killed about 10 a day and they just kept coming. The technician sprayed all around the basement and areas that we thought that they would be coming from, but it never seemed to stop. But as time went on, we noticed we were getting a pair a day. They were coming in pairs now and they’ll die in a short period of time due the fact that they need the main headquarters in order to be active and they weren’t getting in.

    I also asked the technician to go up to the attic. He did and he sprayed some vents and some areas. He couldn't see any major activity up there, but he made sure the vents were all tight now. The service guy is nice. They are the experts, they must hear or feel something. So, I’m kind of like doing my own expertise now, trying to figure out where the wasps might be gone. Once in a while, we could get one or two, but that’s normal for every house. We’ll see how the spring goes and what happens.

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    Customer ServiceStaff

    Reviewed Dec. 27, 2017

    A lady from Terminix called me about a free termite inspection and I said, "Well great timing that you called me because it's been six weeks since my first service and we haven't really seen much improvement, so we need someone to come back out". She scheduled the service and they came. They told me the appointment was going to be from 3 to 5 and the technician called me around 12:30 and he came out. He paved around the house, and asked if there was any where, and we told him two more places. He was straight to the point. Terminix is alright. They come out and get the job done. I'm still waiting to see if the job is done, but they're professional. Call them if you want to achieve good service.

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    We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.

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    Customer ServiceStaff

    Reviewed Dec. 27, 2017

    and they were wonderful. They got here the very next day after I called them. Their techs are nice and everyone was very professional. I couldn’t be happier.

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    Staff

    Reviewed Dec. 27, 2017

    We had a lot of rodents and Terminix came and took care of it. And I have not seen any after the treatment. The person who came out to service was very nice. He explained what he was doing and what I could expect. He had an app, which he also asked me to download so that I would know when he's arriving. He was very professional and a very nice gentleman. We have a regular every three months service set up with Terminix. And I would recommend them to anybody who comes across with any pest problems.

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    Staff

    Reviewed Dec. 27, 2017

    Terminix comes out automatically every other month. We have the same technician every time and he is incredible.

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    Customer ServiceStaff

    Reviewed Dec. 27, 2017

    Terminix has very good and professional people. The last time Terminix came out, the technician did the routine thing. He checked the attic and found out so many rats being captured, so he cleaned everything. He did very well and he confirmed to me that I didn't need to wait for the next visit. If I notice anything, I can call and they can send someone immediately. Since the service, I notice the difference now especially for small insects. These things almost disappeared. They're much less than before. Terminix makes a big difference.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 27, 2017

    We called in a routine service in October because everybody was getting home for college and we were seeing centipedes and spiders. The tech who came was just a regular tech but he was very thorough and very nice. They were able to work with my schedule and Terminix got him over within days, so we got it done before everybody got home. Since then, I haven't seen any pest. Well, we have used them ever since we moved to Fayetteville in 95, so we’re pretty pleased. We’ve used them for pest service regularly. I also had them out for one-time rodent control, and we really appreciate them.

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    Reviewed Dec. 27, 2017

    Our regular Terminix service is automatically scheduled every 3 months and we are informed through email. Everything is great and there are no problems with pests at all.

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    Customer Service

    Reviewed Dec. 27, 2017

    My mom and dad started an every three months service with Terminix to spray for bugs inside and out. Terminix usually calls to tell that they're coming because my parents have an animal. The tech has been the same guy and is an older fellow. We haven’t noticed any pest activities since having the services.

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    Price

    Reviewed Dec. 27, 2017

    We’ve had regular quarterly service with Terminix for a couple of years now. We do have a few areas in the house, like in some of the bathrooms, that have ants coming in, so we normally have those treated in when it’s time for the exterior of the house. The service seems to be working fairly well for us. Normally, Terminix will schedule an appointment and send an email when it’s coming up. They would suggest the time, and if that time is okay, then there is no need to respond. If not, we are given a number to call. In this case, the time was fine and someone was home to be there for the service, so we didn’t have to speak with anybody.

    We have had some termite service that I was there for but for the regular quarterly service, I haven’t been there to meet with the technicians. Before we switched to Terminix, we were having several outbreaks of big ants, and those certainly did not occur in the last nine to twelve months with Terminix, and I appreciate that. It’s kind of a funny place in that we got all sort of bugs, so that’s a real battle, but I have been satisfied with the service and I have seen things improve. The arrangement we have with Terminix is not an inexpensive one as it costs a little more than I’m comfortable spending. But I’m happy with what I’m getting out of it, so I don’t mind spending a little more extra than I wish I had to.

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    Reviewed Dec. 27, 2017

    I've been with Terminix for at least 10 years now and everything has been good. I have a routine thing where they come out and take care of things. And if I have an additional issue like with ants or when I had a problem in my greenhouse one time, I call them. It's usually an extra kind of pest that they would charge for. My Terminix guy comes out and does what he needs to do and the mice are gone. Randal is my technician and he's wonderful. But there was a period of time when he was off and it made me a little bit uncomfortable at first because I was so used to the same person all the time. I even got the picture and the name of the one substituting Randal sent to me. And that was quite excellent. The other person was absolutely fabulous. I am very pleased with Terminix and they take care of my son and my mom and dad's places. The technician hits three places at once when he comes to our farm. It's good for them and for us too.

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    Staff

    Reviewed Dec. 26, 2017

    Terminix has been our pest protection program for many years. We had them while living on the East Coast and their service has always been impeccable. When we relocated to Tx and were concerned about such things as scorpions, we turned again to Terminix. They have never let us down. The techs are knowledgeable and courteous. We have cats and a dog and I know Terminix uses only products that are not harmful to our critters. We've used other pest control companies while in TX but none can hold a candle to Terminix. We trust them and recommend them highly whether it's scorpions, hornets or termites, they've always had our back.

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    Staff

    Reviewed Dec. 26, 2017

    Terminix recently did a pest control service. We have been with them for 25 years and we have a quarterly maintenance service with them. We got a notification about our service, and the technician also knocked on the door. And I talked to him about some of the things that I wanted him to take a look at in the yard and he did that. He's very good. With my experience dealing with their personnel and being able to go online to pay the bill, I would definitely recommend Terminix.

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    Customer ServiceStaff

    Reviewed Dec. 26, 2017

    I have are some ants, and they’re recurring. And I’ve called and Terminix came out and took care of that. It seemed to help, but that’s something I have continued to have problem with in my patio from time to time. I also have a detached garage, and from time to time I will see evidence of mice out there. Terminix used to provide these black boxes and put poison in them.But they said they’re not providing those, but we can purchase them. But everything is fine. They're very responsive, and service is effective.

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    Staff

    Reviewed Dec. 26, 2017

    When I bought this house, there were roaches in here. I scheduled a service online with Terminix and that wasn't difficult. I went in, said I wanted to schedule and they showed me their calendar showing what dates and times were available. The tech was here about a week ago and he was a sweetheart. Wherever I told him to spray a little but more, he sprayed it. But every time we put the traps down, the stickers on the blind side of my refrigerator, there would be more roaches on the sticker on the other side side. Then, when I went on the kitchen the night before last, I saw a couple on the counter. Every time I turn around, I’m still seeing more roaches. I'm disappointed and I don't know if the solution the tech used is strong enough. But he is trying. When they started, I paid $159 down. Then every other month, I have to pay $79. I feel like my problem should be solved and I'm going to call them to ask the tech to come back out.

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    Customer ServiceStaff

    Reviewed Dec. 26, 2017

    Terminix has been very accommodating when I need them to be, and I'm satisfied. Their service is pre-scheduled, so I get a notification when they're coming out. If I need anything special or I need to schedule, I let them know. There's only been one occasion that I had an interaction with the technician. Mostly they handle the exterior, so a lot of times I'm not home and they'll just leave a note letting us know that they were there. But the time that I did encounter a one-on-one experience, it was professional and courteous with them. I hardly see any pests at all, and if there was anything of concern, I would just call and they would send a technician out asap.

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    Customer ServiceStaff

    Reviewed Dec. 26, 2017

    I recently had a service call for our quarterly maintenance service with Terminix. I called them for the schedule and the representatives on the phone were fine. I asked the technician various questions and things and he answered them. He was inside doing some inside treatments and he found what appeared to be mouse droppings. And so, he put out mouse traps but I have not caught a mouse yet, so maybe the mouse is gone. Overall, Terminix seem to be doing well for me.

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    Punctuality & Speed

    Reviewed Dec. 26, 2017

    We have a regular maintenance service with Terminix. They always show up when there's an appointment. But sometimes, I'm not notified ahead of time and the technician just shows up. And although the guy that's doing it now has been better about it, some of the other ones I've had in the past thought that I had been notified, and I hadn't. Terminix is good. I had problems with mosquitoes in the summer, and I had Terminix come out every month to spray and it did not take care of them. They still kept biting me until we got a freeze three weeks ago. Other than that, everything seems to be okay.

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    PriceStaff

    Reviewed Dec. 26, 2017

    I walked into a room and there were termites floating around. Terminix was the only name that came to me when I all of a suddenly had to find someone. They immediately sent someone the next day, and they took care of it. They also come each month to spray outside. They were always very, very nice young men, and they let me know that they are there. Terminix does fine. However, their price keeps going up and up. But besides that, I no longer have any bugs.

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 26, 2017

    Terminix comes out once a month and sprays for spiders. They give us an update on what day and time they’ll be at, and they're on time. The techs have been courteous, and they do what we want them to do. They’ve also been amenable to any suggestions. Any suggestions I have, I’ll take up with the fellow that comes out and does it. However, we haven’t seen a decrease in spiders and I am somewhat disappointed. It was an expensive service and we don’t see any decrease in the spider activity, so it’s a little concerning to me. I have a few suggestions for them when they come out on the 15th or 16th of this month.

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    Staff

    Reviewed Dec. 26, 2017

    The technician treated both the inside and outside of the house. He was a good person. It was a very pleasant and very professional experience with Terminix.

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    Punctuality & SpeedStaff

    Reviewed Dec. 26, 2017

    We had our house tented over a year ago, and we had signed up for the insurance through Terminix and they come out yearly to make sure everything is a-okay. They recently came and everything was great. It was an annual inspection for termites, rodents in my attic, and any other problem areas. It went nice and quick. Also, the technician was super-kind, friendly, part of the community. He was fantastic. Terminix is everything you would want in a service.

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    Punctuality & Speed

    Reviewed Dec. 26, 2017

    Terminix came to the appointment and sprayed in my basement for crickets and then they'll be coming in another three months or so. I just signed up for the appointment online and I'm guessing I can probably continue to do that for future appointments. The tech had only come one time and it was very easy and he explained everything to me before he went ahead and did anything.

    The service was maybe 30 minutes to 45 minutes and it has resolved the cricket problem. I've been down in the basement a few times and they seem to be gone now from there. I look forward to continuing to use them. They're very easy to work with and it's very easy to set up appointments for them to come out and accept their treatment.

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    Staff

    Reviewed Dec. 26, 2017

    We’ve used Terminix before and re-signed with them recently. We have scheduled service every three months. We’re all pleased with their recent visit. We told the technician we wanted him to spray inside. He took no more than five or six minutes for that, and he did the outside as well. He was very courteous and efficient. They take care of the bugs. Our biggest problems are big roaches, and what few we have seen are dead. I’d definitely recommend them. They work very well for pests we have, and that’s what I would tell anybody. I’m glad we went back to them.

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    Punctuality & SpeedStaff

    Reviewed Dec. 26, 2017

    Terminix came out here two weeks ago and sprayed around the house, and everything went real swell. And then before that they had the termite inspector out and that went well too. The scheduling works out a-okay as well. It’s always a good time. This summer I was out of town. I’d gone up north and, so I had to reschedule everything and it worked out. The technicians have real been good, too. One fella used to come in quite regularly and he was super-duper, and this new fella is a little different but he was super okay too. Since their last service, we did run into a big old roachy, 10 days ago, but outside of that I haven’t seen anymore of them. We had a great big old juicy roachy but we got him out. I haven’t seen any evidence of any of them around anymore. Everything is okay now. I think that was just a rogue one that got in somehow. I see no bugs and I’m satisfied. Everything’s worked out good and everybody seems to be doing their job.

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    Punctuality & Speed

    Reviewed Dec. 25, 2017

    We had a rodent problem in our attic and the technicians took care of the problem quickly and efficiently, We also added insulation which Terminix installed, the two men worked in the hot attic and we saw an immediate difference in our electric bill. Thank You Terminix.

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    Reviewed Dec. 25, 2017

    We have been at customer for over 15 years and Terminix has always performed with perfection. Not only have they done pest control, but they have placed insulation in our home, jacked up the support beams under the house and installed plastic on the ground under our resident. We have always been happy with their work and technicians.

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    Staff

    Reviewed Dec. 25, 2017

    Terminix came to treat the house for roach prevention. Their rep was pleasant and the technician came out and did his job. I'm totally satisfied with Terminix.

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    Customer ServiceStaff

    Reviewed Dec. 25, 2017

    We’ve had Terminix for a couple of years now and it's been fine. The man that comes here is Jeff and he does a really good job. They call the day or a week before they come and they treat us very well.

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    Customer ServiceStaff

    Reviewed Dec. 25, 2017

    Terminix was here in November and I'm really happy with them. We're not here full-time and they can't come in the house when we're not here so when we get down here I ask them to come in and do the inside. I call and they're out within a couple of days and I'm very pleased. And usually when they do the outside we don't even have a problem on the inside. This is for pest control. This year we had a few pests but they were dead.

    The fellow calls me in New Jersey when I'm there and tells me, "I'm here, I'm doing the outside of your property." And every once in a while we'll get ants but we didn't get them this year. They come out immediately. I don't have any problem with them at all especially with the Largo office and the service person. It's been the same service person for a while and we're very happy with him. I do not like bugs and I don't like to roaches that are down here in Florida and Terminix keeps them under control. I would highly recommend them.

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    Punctuality & SpeedStaff

    Reviewed Dec. 25, 2017

    The people from Terminix were very resourceful, helpful and knowledgeable, and they explained everything well to me. They worked with me, so I was very happy. I just started service with Terminix and they came out originally and put things around the house for the termites. Then there was a follow-up to spray the inside. The young lady sprayed on the baseboards. She was very good and very pleasant.

    Scheduling our service was good, and they were out within a professional time frame. There was a little bit of mix-up when the gentleman first came out. He has come out in the evening, but apparently, they had double booked him someplace else. So, I talked to him and it wasn't a big deal, and he showed up the next day and everything was fine. I noticed some ants in the basement, but other than that, I haven't seen any pests since their service.

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    Customer ServiceStaff

    Reviewed Dec. 25, 2017

    Everybody that Terminix has ever had come to the house has been very personable, very clean, very kind, and very thorough. They call me and tell me when they’re coming. And if that’s not okay, then we arrange something else. Then they show up and they do their thing. We had the same technician for a long time and then we got another guy also for a long time. Lately, it has been somebody different that I don’t know as well yet but he has been great.

    I also have had to call them a couple of times for other reasons like something has shown and they’ve always come right out and taken care of the problem. My daughter went down to Memphis and stayed at Embassy Suites and came home with bed bugs. I recognized what they were right away and went to work on it and called Terminix. They were out the next day, they went through their room and through the house. We had no bed bugs and we never had a problem, but Terminix was right there to help me. They’ve been awesome and I'm very happy with them.

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    Customer ServiceStaff

    Reviewed Dec. 25, 2017

    I had Terminix when I was in Ohio 20 years ago. The guy back then was pretty good, and that's probably part of the reason I called them when Zika was going around. Dawn from Terminix recently came and sprayed the yard for mosquitoes. She calls me and tells me when she's coming out, what she's going to do, and about what time. She also tells me whether anybody needs to be home or not. When she's finished, she tells me that if I need inside service, give her a call and let Terminix know. I've also seen her clean out spider webs before, and one time, I was out of town and she put the trash cans back, because it was trash day and she called me to say she put them back where they belong. I'd probably would have ended service a year ago but Dawn takes care of everything, and she's very professional.

    I'd recommend them. Regarding pest activity, half to three quarters of the time nothing has been noticed. My neighbors were getting their lawn sprayed for mosquitoes and I went to ask them, "You want to try Terminix if you have any problem?" They have been effective and convenient, and they leave science in your yard.

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    PricePunctuality & SpeedStaff

    Reviewed Dec. 25, 2017

    We had our first of our regular scheduled visit with Terminix. We had a problem with ants, so we called them up to start service with them. We had previously been with a different pest control company but it wasn't taking care of the situation we had, so we found somebody else. Terminix as the most affordable. Scheduling was very easy and I was able to do it online and they just confirmed. It gives you a window of time that you can choose from and then they send you an email confirmation. You can also set up a portal or you can set up a text confirmation if you want that.

    My husband was here during the service and he was very pleased with the tech. He said that he was very nice and helpful in explaining what he was doing and how to take care of the issue we had. He also gave him his own cellphone number to make sure that if we needed a follow up within a couple of days. He actually did follow up himself with us two days later just to make sure that the issue that we had had been taken care of. So, it was a very, very pleasant experience with the technician. Pest has diminished definitely and we haven't noticed any other problem with any other pest since then.

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    Customer Service

    Reviewed Dec. 25, 2017

    The last tech we had just strictly sprayed on the outside and cleaned up under the eaves with a brush and that looks pretty good this time since we had a couple of issues with the previous service. We get emails saying, “Would you like this service or next service?” once in a while. And we’re happy with what we’ve got however I don’t know what the service costs apparently.

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    Reviewed Dec. 25, 2017

    Scheduling my maintenance service with Terminix was very good. There was absolutely no pest activity in my home since they've been coming out. My experience has been very good and I recommended them to someone.

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    Customer ServiceStaff

    Reviewed Dec. 25, 2017

    Several years ago my daughter rented and her apartment had bedbugs. My granddaughter bought this whole basket over and evidently it had some bed bugs in it. I didn’t get bed bugs. I killed three right then. The next morning I got rid of the basket. Then I called Terminix because I didn’t want to get started with them. They were spraying like once a week for a long time because we kept finding flea eggs in my bed. I keep my Terminix service up because bed bugs are just growing rampant in this area so just in case I do get them I want to be covered.

    But I'm trying to get my bill straight with Terminix because I went through all the motions of signing up and they take it out of my checks monthly so I thought that had gone through. I wrote it down on my check that I paid them but I hadn’t paid that so I got that straight. They either wrote off or forgave me of $27 more dollars they said they thought I owed but I don’t think that I did. And for that I was very happy.

    They sprayed mostly just around the house and then if I needed anything inside they would come in. They call me to let me know when the Terminix guy is on his way. And the tech notifies me when he’s on his way. I’m home almost all the time because I’m bedridden. So that works out really good for me and every single guy that has come out here have been just really nice. I recommend them. I’m really happy with Terminix. I think you get the most bang for your buck with Terminix.

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    Reviewed Dec. 25, 2017

    I've had Terminix for the last 12 or 15 years, and I'm satisfied with them. The most recent tech came in and did the work. I let him in, he went downstairs, did the work up here and did the work outside. It was a standard procedure which was okay.

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    Reviewed Dec. 25, 2017

    Terminix comes every three months, and they treat the outside of my house. Their technicians have been great every time I’ve talked to them. I’ve been with Terminix for 6 months, and so far, it’s been good. I would recommend them.

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    Punctuality & SpeedStaff

    Reviewed Dec. 25, 2017

    I have been having a problem with roaches in my kitchen and I couldn’t figure out where they were coming from. I scheduled a service online and Terminix called to make sure that they were in a car, it was going to be quick, and if it was okay for them to come out. The tech came out twice and did a good job. She sprayed and put some stuff down, which killed the roaches. She’s very friendly, professional and a good person. Terminix did what they said they were going to do and they were on time. They took care of the problem and my experience was great.

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    Customer ServiceStaff

    Reviewed Dec. 25, 2017

    Terminix have my termite bond and they’re the people that I call when I have issues. I have one person that comes over and takes care of my bond annually and he’s wonderful. I also called them when I had a rat infestation in my attic. I had two different aspects of Terminix to take care of the problem. One was to ensure the fact that the rats couldn’t get in anymore and the other was to take care of the rats. I was elated with both aspects because now I am able to sleep at night without hearing rats climbing over my head in my attic. And the men that came over to perform everything were really great. They were respectful of my home, of my time, and of the noise. They did their job and didn’t interfere with anything.

    I called them on a Saturday and I didn’t expect anybody to answer the phone. Then the tech who usually comes out came over on Monday and inspected everything to determine what we needed. The work was done on Wednesday and both aspects were completed that same day. The guys did insulation in the attic, sealed up the holes and took care of keeping whatever vermin was in there out. Then the pest control guy came that afternoon and my husband was very pleased with him. If others need somebody to get the rats out of their attic, they need to call Terminix.

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    Staff

    Reviewed Dec. 24, 2017

    Terminix calls us when it’s time to remind us and they come. The very first time, they were very nice and they listened. The other times, they knock on the door and tell me they’re there. And then they go out, do their thing and then they tell me what they found. Most recently I wanted to see if we had any visitors underneath our house, which we did. I wasn’t home that time but the techs came and did the outside. Now the ants and the outside situation is way better, and I don’t have anything inside.

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    Reviewed Dec. 24, 2017

    Terminix comes out every two to three months. They call in and they check, and I can see them on the app that they’re coming. The last time they came was good, and the pest activity here now is almost zero. However, they switched something on their software and there was a glitch. On my end, the time on the website was not the same for the appointments being made. That has been solved so everything is good.

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    PriceStaff

    Reviewed Dec. 24, 2017

    Terminix does a good job for me. I pay 300 bucks for the annual termite inspection but it is easy. It guarantees no termites or they pay for the damage. I had termites really bad and at that time, I didn’t have Terminix. I called Terminix and they treated the house. That one-time premium was expensive but that got rid of the termites and then they maintain it every year. A lot of people don’t have termite coverage and they’re making a big mistake. I went ahead and added a quarterly service. A guy comes in and does insects and bugs. He gives me two weeks notice.

    The same guy comes all the time. He knows what to do. If we got ants or something like that, I’d tell them and we’d work on it. He’d do some extra stuff to get them so. All in all, the process and whatever they’re using does a good job. We don’t have any bugs at all. We had some ants in the kitchen but I know how they get in. The guy and I have talked about it and we’ll work it on.

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    Customer ServiceStaff

    Reviewed Dec. 24, 2017

    Terminix does the work at the place I rent over here in Oklahoma and I definitely recommend them. They’ve always done a really good job. They call the night before and the day they’re coming out. They’re very polite and very professional. They do exactly what they’re supposed to do and they move on. They always check with me before they leave, so they know that they’re finished and all that. Everything seems in order. Whenever I talk to somebody, they’re always excellent.

    The ants are way down. We’d see some spiders occasionally, but they're down, too. Since we’ve had some rain over the last couple of winters, the ants have not been nearly what they were as far as being aggressive and crawling looking for water. That, combined with the services from Terminix helped. We’re kind of torn with doing this because we have a lot of lizards and birds and we don’t want them to stop eating the bugs or get sick because of any chemicals, but we also don’t want a bunch of bugs in the house.

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    Customer ServiceStaff

    Reviewed Dec. 24, 2017

    Years ago, we did have an issue with termites. It was someone that did not do what they were supposed to do and when Terminix realized, they were on top of things. We had no problem. They totally took care of everything and took full responsibility, otherwise, I wouldn't have stayed with them. I was pleased with how it was handled. We've been with them for about 25 years and we'll certainly continue to use them. Always excellent service. Their technicians go through the house inside and out, upstairs and down. Our house is built on a conventional foundation, so they crawled underneath and checked everything and give us a report. The technician's always very nice. We have no problems with scheduling as well. They send me a reminder and I call and I actually had to change it because we weren't going to be here and that was not an issue either. Recently, they came to do an inspection and did a wonderful job. Very neat, very clean, and very easy.

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    Customer ServiceStaff

    Reviewed Dec. 24, 2017

    I have various Terminix contracts. I have regular maintenance with them and then I have some occlusion work done to keep critters out of my building. The office people are mediocre. They need to get themselves together in terms of scheduling and how they notify people. They’d call up and tell me I have an appointment and somebody will be there. If they don’t hear from me, they'll just be there. I was out of the country, so that didn't work very well. They showed up and no one was there to let them know. But the technicians have been great. I’d recommend Terminix, especially Doug, highly.

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    Staff

    Reviewed Dec. 24, 2017

    Terminix sprayed the interior and the exterior of the house, and it was good. The technician was professional and we were satisfied.

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    Customer ServiceStaff

    Reviewed Dec. 24, 2017

    The reps of Terminix were polite, good folks. There's no rush and there's no trying to bamboozle me into buying any extra. The technician was informative. He was also uniformed or the clothes he had on was clean and appropriate. He showed his ID card, told me who he was, what he was about to do. We started downstairs. He told me, "I need to go through..." and "This what I'm looking for." So, I said, "Okay." I let him just walk through the house, came back and he said, "I need to check your garage." I said, "Okay." He walked through, tell me what he was looking for. Then he said, " Okay, I'm going to go outside and I'm going to check the perimeter side of the house." I said, "Okay, good." He did that, came back, and told me everything was in order, asked me to sign off on the form. I told him, "Good." And that was it.

    Our service is automatically scheduled. It's a yearly thing. They give me a call, let me know that they want to come by and look. If I'm available I say yes. If not I can give them a good day that I will be at home. Since then we have no termites. Terminix is a good company. Since they've been coming out they know what they're doing and they operate in a spirit of excellence in all that they do and say on the phone, or even from the technician. So I would highly recommend them to anybody.

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    Customer ServicePriceStaff

    Reviewed Dec. 24, 2017

    The guy from Terminix called and told me he was new and was taking my old guy’s place. He came over and did the work. I’ve never had them call me and tell me that they were coming over on a Saturday, and I had called originally to tell them that even with all the chemicals the old guy had put down, we were still finding roaches. And then I get charged $109 dollars for it. We haven’t seen anything, but he told me to give it 10 days to two weeks, and if we saw anything in that period of time, to get ahold of him and he’d come back out and try something else.

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    Punctuality & SpeedStaff

    Reviewed Dec. 24, 2017

    I've had Terminix for a long time and I really like them a lot. The scheduling is always good because they always let you know ahead of time. And then they always let you know when they're on their way which is really good. And after all these years of having them, I don't even worry about being home anymore when they're here. We have service on my original house that they've been doing for years. Then my husband and I built a new home, so we have it here. We built it in the woods, so I was so worried about having spiders. We disturbed the land, so anything that lives in there wants to now come in our home. So we started having Terminix come even before we moved in, so we got through the summer spider free. My son Steve is living in my house that we moved out of, and both are under control and I couldn't be happier.

    When we came here and the spiders started coming in, I knew that Terminix couldn't stop them. You could just stop from getting them on your foundation. Sometimes you just have to kill on contact, so we've learned that over the years. We know what the techs have taught us which I really appreciate. They teach us how to keep the spiders out of the house and if we ever have a problem, they come in. Also, when we first heard about spider cricket jumping things when it appeared in the basement, I was at our other house. Terminix came in and they took care of everything, and they told us how to take care of that too. I got rid of anything I had in cardboard where they told me that the spiders would live in.

    We've had just two guys over the years, Brian and John. Both have been fantastic, always at both of my houses. I'm really pleased to have them. And I always have the same people because I have a lot of OCD about things like spider webs, and they know what I like. I used to always have to be home when they came because I would look and have to point everything out. But I know that they know me and I don't ever worry about anything. The guys were also always good about telling me if they would spray and if it wouldn't affect my animals. So they've never not told me everything I've ever needed to know. That's why I always have them, and that's why I always keep them. They have really taught us a lot and I wouldn't be here without them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 24, 2017

    Terminix is wonderful. We’ve been in our house for a couple of years and we didn’t have any problem. We’re just doing preventive measures like they spray outside and they spray inside just to get rid of the spiders and centipedes and whatever may be coming in. In the old house the previous owner had termites and they treated it. But when we bought that old house we called Terminix to do an inspection and they found something outside the house just by the garage. The termites were not in the house again but close so we did the preventive treatment there too.

    They put those termite baits outside the house and they fill them every year or whatnot and we also did the usual stuff for spiders and traps so they don’t get in. We’ve been very happy. We’ve had no problems at the other house with termites. Whatever they did took care of it. Everything works fine. Usually I get all these emails from Terminix for the schedule and the guy that comes here, John, is awesome. He kinds of knows my schedule so whenever he sees that it’s time for my service to come up and he sees the wrong time he calls me and he reschedules a time that’s convenient for me so he can see me on the way in or on the way out. There’s always a follow-up from him and we schedule the correct time. He really takes care of it and tries to coordinate my schedule. He knows me better than I do so that’s wonderful.

    He schedules it so that he sees me because he set some mouse traps in the garage so I have to let him in. If for whatever reason I can’t be there he comes and does the outside anyway but usually I try to be here. The technician is awesome -- a very nice guy, very friendly and knowledgeable, And everything works fine. I’ve never seen any pests. I would see like a random thing here and there but considering that we’re surrounded by trees that’s nothing. I recommended Terminix the other day to a friend who had just bought a house and he was considering just spraying himself and renting from Home Depot and I said “No way, you should give these guys a call and they’ll take care of everything."

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    Reviewed Dec. 24, 2017

    I have a yearly check with Terminix. In the past, they have walked me thru their process. This time, the technician said what he was doing, which was checking the fluids or whatever they put around the house. Terminix does very well for what they’re supposed to be doing. They check up to make sure it’s working.

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    Customer ServiceStaff

    Reviewed Dec. 24, 2017

    Terminix usually sends me a text and tells me the time they'll come. However, a couple of times I’ve been on trips and they didn’t let me know until that day. I was in Southern California. They came to my house and did the spraying. I wasn’t even there. I was really upset about that but they went ahead and charged me for something I didn’t want done. We finally got that cleared up but I just don’t like the way that that was done. We've been fine since. I double check now. I’ve tried to always make sure. I call the local office in Fresno and check with them, “Do you have this showing online that you’re supposed to come so I don’t have this happen again?” The same fellow usually comes to do the service. I know him. There’s only been once that I had somebody else. He was out sick so someone else had to cover for him. But that somebody else introduced himself. I’ve had a good rapport with those who came.

    My interactions with their customer service team were fine. I cleared up something with the local manager in Fresno because I was supposed to have some termite stuff done. They found some termites, was told that they were vital and that I should had it done. But I'd rather go until my termite inspection came around in September. I was told, “Well, you should have had this done already.” And I said, “Well, I don’t have $6000 to have this done.” I wasn’t happy about that. I called the manager. I said, “Well, you know, if it’s been there since last spring, I can hold off a little longer.” It’s not that bad but it’s just up underneath the house to see it in between the outside stucco and the inside of where the wall starts. The manager said, “I’ll get you a good deal where you pay over time.” It wasn't offered to me before. It is not yet resolved. No one sat down with me.

    They are going up in my attic to take out the old insulation and put new insulation which should be done at the same time with the termites. I told them that I didn't have that kind of money and that if I have known that it was vital on the wall, I would have done that first. There’s been two house on my block that’s been tented. I told them, “Well, you know, I’m the only here. I have no place to go.” And they’ve been texting me. But I haven’t seen a termite. It’s interesting. I haven’t seen one so I’m taking the word of everybody that works at Terminix.

    The guy that came for my last termite inspection, which was in September, before I left to come down to LA, didn’t even know that was on the book. And I said, “Well, it should be. If you’re going to do an inspection, you should know.” I had told him and showed him what was on my last inspection. He really didn’t look at it well. You have to go up with your head up underneath the house and look up between the wall and the outside wall to see them. I said, “Well, I don’t have that many.” He said, “No, but you have to have your whole house tented.” And I said, “What? The whole house for a little section on the back wall?”

    I used to run childcare centers. I had Terminix take care of my ten childcare units in Fresno. We couldn’t have childcare centers fumigated because of the fumes. And I said, “Listen, I can’t be down for a whole length of time. These are families that really need childcare so they can work.” And so, I went outside Terminix. I had a company from Western Exterminators come in from LA and it cost me not that much. And they came up with like a heat thing. It was set up outside of the outside wall and they took care of them. I said, “Well, can I have something like that done with my house?” And Terminix said, “You’re going to have to have it tented.” I have had Terminix a long time. There are some things that they’re lacking. There are some alternatives that they don’t feel possible. Other than that, Terminix have always done a good job. It’s a good company. I've kept them on my own home. I could’ve gone with somebody else but I didn’t.

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    Reviewed Dec. 23, 2017

    We are very happy with the job Terminix has done to control our various species of ants, spiders, and termites. They are great about coming back to re-treat if any pests return in between our regularly scheduled service. We are glad to recommend them.

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    Reviewed Dec. 23, 2017

    I wouldn't recommend Terminix to be a professional door stop let alone take care of my home that I care about so dearly. I called and complained about their technician that came to my house. I explained how he handed us mouse traps and didn't even set them up. When I was finished with my complaint, I received a call by his manager. I gave him an ultimatum they can send someone different and do the job right or I will just get someone else for service. He the manager said, "I will cancel your account." Wow didn't even wanna try to make it right and he was very quick to cancel the account. Now I see where the technician gets his work ethics. I am with a different company now and very happy to be treated like a human that matters. They are the worst group of people I have ever done business with.

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    Customer ServiceStaff

    Reviewed Dec. 23, 2017

    I have used Terminix for years now and highly recommend their business! Brianna was my ‘bug lady’ for a while and was Outstanding!!! She was always there for me whenever I needed extra service for any extra bug problem that I encountered!! Great service and excellent representatives, both on the phone and in person!!

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    Customer ServiceStaff

    Reviewed Dec. 23, 2017

    I initially had somebody from Terminix come out to assess the situation to make sure that we needed treatment. They scheduled the first treatment and ever since then, it's been the technician that's been scheduling the treatment after that. He's been really good in doing that for us and we haven't had to do it ourselves. It also seemed like he really cared about the situation and wanted to help get rid of the problem. He's very informative and he explained a lot of different things to us that we didn't know about. He called to get two quotes for us, one for a tent and one to treat each room. He was very helpful and polite.

    Having to go through this experience has been a horrible thing to have to deal with, but dealing with Terminix has not been bad. They let us know that this doesn't only happen to dirty people and they made us feel a little bit better about our situation. Now our situation is much better, and we're at a point where we're going to go ahead and skip a week and see how we do. If we notice any more activity, we're going to give customer service a call and have them come back out.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 23, 2017

    Terminix's customer service is really good. I asked them if they had a monthly service and the rep said they didn't, but their service is typically unlimited. I really like that option, but sometimes I forget or I start seeing more pests like crickets outside and they don’t get taken out. But the techs do come out when you tell them. The gentleman that was assigned to my house was extremely helpful. He was very knowledgeable and he shared a lot on what he was doing and why he wasn’t doing certain areas. He's very friendly, professional and courteous. He goes above and beyond. If I’m not home, he’ll share with me what time works and he’s very respectful of that.

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    Punctuality & SpeedStaff

    Reviewed Dec. 23, 2017

    We recently had our routine maintenance service and Terminix took care of the outside of the house. The guy who came was phenomenal. He explained everything and answered every question I had and were more than forthcoming about everything. He was very courteous, really professional, and friendly. I would recommend Terminix to anyone. They’re the best as far as I’m concerned. They are timely and they let me know when they’re on the way and when they’re going to be here. And they follow-up, too.

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    Reviewed Dec. 23, 2017

    I had this gentleman come out to take a look at my back porch. My original problem was that I had rodents in the house and I was starting to see them on my porch. The gentleman was helpful. He pointed out that there were branches of the camellia bush growing up along the side of the porch and that the rats like to eat the camellia buds. I wouldn’t have known this. He told me that if I cut the bush back, that would help with the problem. I also have DirecTV so the cable was acting as a tight rope. They could get on and off the porch where they could lodge. I prevented it from happening by cutting back the camellia bush. The problem has disappeared.

    They came back to investigate the little rodents and when they found that there was nothing there for them, they moved on and toward an unfortunate neighbor's yard. The Terminix inspector gave me the option of calling the office and having somebody come out and set traps. But I don't want to look. I just want them to go away. Catching one is not going to obliterate the whole species. The global warming will not kill rats. But I'm very happy. Terminix has been excellent. The training for the gentleman who's come out is excellent because they have the resources of looking at situations and come up with a possible solution.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 23, 2017

    When my husband was alive, he used to spray the house every time we painted. One day when he was getting ready to paint, he was checking and saw where there were termites in there. He told me to call Terminix because we had to tent the house because they were in the wall of the house and he couldn't get to them. From that day on, Terminix has been taking care of it. I have been with them for quite a few years and everything has been great.

    Their inspectors have been absolutely wonderful too. They are very thorough, informative about what to do in between the inspections, very knowledgeable and they take their time. They also have lots of patience, especially with older people like myself. The only thing I had a problem with was their billing. I called them yesterday because I have an insurance policy with the subterranean termites that I started last year and it was up for renewal in November which I paid for. I've had the dry termites probably 30 years and I really worried about the dry wood all the time.

    I paid for the repairs for up on the roof. It wasn’t dry wood termites, it was just age. The termites started there then the rot took over so they had to change the face board out. I already paid $300 dollar for the subterranean insurance and that was due in November. At first, the bill was $1900 but they found out that some of the parts were termites so they dropped it down to $1250 which I paid for. Then I got a bill that’s not due until April saying that they wanted me to pay by December 27. I called Terminix and told them that I didn't ever owe them any bill and that I always paid it beforehand and was never late. I was not paying the one due in April until March. I also told them to not send me notices until a month or two months before it was due. The rep understood and said that she would make a note of it and was going to take care of it.

    Other than that, I've had no problems with Terminix. The people that I talk to are very helpful and they get back to me right away if there is a problem. My service with Terminix is expensive, $600 dollar every year, but I go along with it. My neighbors all around me think I’m being foolish paying that kind of money, but I like the security, knowing that they’re doing a good job and that my house isn’t going to fall down around me while I'm still in it. I just think of it like fire insurance. These are just things you have to do. You hope that you don’t need it, but you got to have it just in case. If you’re a homeowner, you have to take care of your house or it’ll fall down in front of you.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 23, 2017

    I've just moved but before I left from where I was, I always had a good experience with Terminix. If I call customer service or they call me about anything, it is always pleasant. I get the scheduling done so that they can come out, and it works. When the techs come to the house, they're always pleasant. They come in and they ask me where the areas are that I see anything. They're always very helpful where I should put the chemicals. They tell me the good places 'cause I have a dog, and they're always cautious with where they put it because they said it can harm my dog. They're also very prompt in the service and they always call before they come to confirm the appointment. I haven't seen any pests since their service which is great. They do their job thoroughly and I appreciate it.

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    Reviewed Dec. 23, 2017

    I used Terminix for 10 years in Texas. I just moved here to Tulsa and apparently, there were bug traps all over which is really gross. The trap is shaped like a little pant and it was sticky on the inside. I found a few of them in different rooms in the house. My brother lived here before and my sister said he was freaked out at bugs, so he put down these silly traps. So I called Terminix and when I did, I was able to transfer what I had down in Texas so I'm set up here now for quarterly. Since we got here, we had the inside done. And normally, people have the outside done but we just want to make sure. I love Terminix and people should use them instead of going out and buying things. It's nice to know that we're covered and it is preventative even if you don’t have anything. Plus, Terminix has the termite protection if people needed that. I'm really happy and I trusted them.

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    PriceStaff

    Reviewed Dec. 23, 2017

    I've been with Terminix for over 37 years and it has been great. We have them for routine service. Years ago I had a problem with termites and they came out and they treated it and I haven't had no problem with them anymore. The technicians treat me good. The only thing I hate is the termite treatment once a year. They only have been here about 15 minutes and their prices have went up. I have a three-bedroom house and the person who did the inspection went around and checked up the ceiling and then if he don't see no signs of it he's out of here. But I get a bill for $307 now, almost $400. But they've been giving me good service. I only had a concern this time that they send inspections.

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    Customer Service

    Reviewed Dec. 23, 2017

    We had roach problems in the apartment buildings so we hired with Terminix for treatment. They automatically schedule and then if I need them in between I just normally text them or call them. They normally get back to me from wherever the office. And then the technician normally calls in advance to show up and get us scheduled in. The pest activity has been better since having them,

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    Reviewed Dec. 23, 2017

    I haven't had any issue with them so far. Mark is the same guy sent out by Terminix every month and that's always a plus. Last time that they were here was for a routine visit, but I have had them for two to three years already. Scheduling is usually automated, so So, they tell me when they’re coming and then I either agree or disagree. They mainly work outside unless they are doing the ants then they will come inside. There aren't ants anymore.

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    Reviewed Dec. 23, 2017

    My father had his first visit with Terminix and he's going to do it quarterly. The rep was wonderful and the technician was great. I had concerns about spiders and he took them all off. I haven't seen any issues since. The technician told us that it would probably take the spiders a little while to be gone and we have to keep the outside porch cleaned off. I was very impressed with Terminix. I also have Terminix here at my house in South Carolina and I get a better experience with the Florida people.

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    Punctuality & SpeedStaff

    Reviewed Dec. 23, 2017

    It’s always been great with Terminix and I've been using them for about 40 years. They're always on time. They're very courteous and professional. We’re always very satisfied.

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    Reviewed Dec. 23, 2017

    Terminix came out for the insect and ant problem. They did good and I am very happy. The problem had come down. I am paying annually so everything is pre-scheduled. They would just inform me and come and spray.

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    Reviewed Dec. 23, 2017

    Terminix was a requirement in getting a VA loan. I was refurnishing my home, so I had to have a termite inspection and the gentleman that came out, Paul, didn’t find any within the home itself, but he did in the surrounding structures such as my shed. The appointment was set up through the financing company and the technicians that came out were very good. They put the stakes in the ground that’s good for a year and then they come out on a yearly basis. I would highly recommend them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 22, 2017

    Terminix did my termite inspection. The experience was great and they were easy to work with. They call me when it needs to be done because all I had to do with Terminix is my termite bond. So, it's an annual thing. They get it scheduled and it works out great. I recommend them.

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    Punctuality & SpeedStaff

    Reviewed Dec. 22, 2017

    When I was having some mice and big roaches, Terminix came out and put up some traps. First they made an assessment and then they came out, but the guy who did the work had no idea what the assessment was about. He said he had a standard procedure that he did. So what was the point of taking the assessment if it wasn’t going to be used? I felt it was strange. They sent a technician out here who has no idea what you put on the assessment. But since I had it already engaged, I said “Okay” and then they came back out, looked at the traps and put up some more traps.

    Scheduling was good. I did it on email and I did it by voicemail too. They kept their appointment. The techs were friendly and respectful. They came a little bit early. Since the service that means we’ve got traps out, but we still see red droppings. But I would go by it, because I think we got them all and then when they come back in the quarter, I’m going to ask and tell them by filling up those holes on the outside which needed to be filled up. I was very satisfied with the experience because they explained things to me. They basically put traps out and spray. My interaction with Terminix was good.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 22, 2017

    We have a contract with different rental buildings. Terminix does routine spray on them. We are pleased with them every time. But when we had some problems with bees in one location, I called their 1-800 phone number and we had to await a while for them to send somebody. Too many people might have had the same problem. I wasn't happy with that incident. But the technician, Derrick, did a very good job. He's professional. Sometimes the tenants get something. We call Terminix to go inside, and everything is taken care of. That’s one of the reasons we keep Terminix.

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    Customer ServiceStaff

    Reviewed Dec. 22, 2017

    We were seeing some bugs for a week. We called Terminix and they came out the next day. The tech was very friendly and we were very satisfied with him. The work he did was sufficient. Plus, he's always available and he told us to call him up if we need him anytime. I would tell others that Terminix is as good a service as any of them and their people are always nice, polite and pleasant.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 22, 2017

    We've had a contract with Terminix for about five years. It's guaranteed that they're covering anything. If they miss some things, they would be responsible. We renewed with them for another year for the termite inspection. They do the quarterly check. They call the tenant to let them know that they are on their way. In the beginning of the year, I was having problems with them. They would schedule appointments and then not show up. They would reschedule and not show up again. That seems to have been corrected by the second quarter of the year and I don't have any complaints currently. Everything is fine.

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    Staff

    Reviewed Dec. 22, 2017

    Terminix does preventative maintenance for termite eggs. They come and tell me they're going to come on a specific date. Their technicians are very knowledgeable, friendly and courteous. It's been a different technician each time but they all seem to know what they do and they know what they're looking for. They're good people and they do a good job.

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    Reviewed Dec. 22, 2017

    We were having termite issues and the company that we have been using lost their license. So, I had to find somebody else and saw a commercial for Terminix and I decided to give them a call. It was a one-figure service, and once the initial service was done, they come out and check once a year. They usually set up the appointment and either send me an email since it’s not something that I have to be home for.

    The last time, I must not have been home because I didn’t see anything that they have been out here. So, it concerns me if they were really here because I didn’t see a note that would say that they were here. I did get an email, but that doesn’t really tell me that they were physically here. So, that’s the only thing. They should have a physical notification that they were in the area to do the inspection because it’s not something that I would be able to check on my own. But, other than that, I’m generally happy with their service. They’ve got the termite problem taken care of, and I haven’t had any issues with termites since we started with them. I’m also happy with the product they are using to get rid of the termites because I haven’t seen any damage done to the house since they started the treatment.

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    Reviewed Dec. 22, 2017

    The sump pump was installed and Terminix came to inspect it. They said it was working perfectly and saw no adjustment that will be made there. I have a standing yearly appointment with them and they text me they’re coming. We have a separate technician who comes for the pest inspection and control. I’ve had a wonderful experience with them and I have no trouble making appointments and expanding my service. I recommend them.

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    Reviewed Dec. 22, 2017

    I just started using Terminix and the guy was friendly. He was very helpful. If he’s going to do something, he’s going to do it. He’s very thorough and he did a good job. He gave me some good hits. When he came, they were doing some renovation on the house and we had stuff everywhere, so he treated the outside. He said they were getting ready to come back on the inside. On the outside, he put some pellets around the house, and I don't see any roaches outside the house anymore.

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    Reviewed Dec. 22, 2017

    I have Terminix's bug service, which I like a lot, and it started when I moved to my current home about 10 years ago. That time, I talked to the bug guy and he told me about the exclusion service. I had their exclusion service about two years ago to keep critters out. It's good but I don’t want it anymore. I’m trying to stop it but they keep sending me bills and I don’t pay them. Yet they still send people over to do it without an appointment. I thought not paying the bill for 18 months that they could get the message. I also have their termite service which is covered by the insurance. And like all the several other companies I use in Houston, the people Terminix send out are real nice and all pleasant but the people in the offices are the harshest. They spend too much time writing up the bill, but they’ve done better than that. Still, as far as the effectiveness, the bug service is really, really good. It works and there's almost no pest activity.

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    Reviewed Dec. 22, 2017

    I'm happy with Terminix. They come by regularly and it's always very good with them. They provide professional service. We have an empty lot next door, and when the weeds get high, we seem to get little creatures moving into our house. For this particular problem, we called in and explained that we had some rodents and they got somebody out here in a week. They came back the same day every week for three weeks to check on it. We're having some work done, and one of the work men said they thought we might have a dead rodent in an inaccessible place. So I called Terminix and asked them to send somebody out to look into that, and they're coming next week.

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    Reviewed Dec. 22, 2017

    The technician of Terminix is nice. I’ve been here about seven years and he’s been here every year and he is very, very good. I talked to their reps about prices and other stuff and they’ve helped me so I thank them.

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    Reviewed Dec. 22, 2017

    The exterminator was awesome and friendly He has two decades of doing his job so he's knowledgeable. He told me about the activity, what to do, and to give him a call back. However, the call center needs some work. They're not as friendly and they pretty much have an attitude issue. They initially gave me the wrong date and so I had to call back. I was waiting in the house for two hours and they said it was a mishap. I wound up calling them and they were nonchalant. But since using Terminix, the pests have been here but weren't as active. I'd tell others that if they have pests, then they should call Terminix.

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    Reviewed Dec. 22, 2017

    It’s been wonderful with Terminix. They come regularly for the last 20 years. They let me know that they are coming. Whenever I think I have a problem, I call and immediately get an excellent response, and so I'm very happy with it. They're attentive and professional. The technicians are also very professional and appear to be very efficient. What they are doing is what I expect of them to do. I’m very satisfied with Terminix.

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    Reviewed Dec. 21, 2017

    Terminix has done a top-notch job. We have been very pleased with the whole service, from what they did in the beginning to the fact that we can call them out as needed. And my dad has been very pleased with the gentleman that comes and does the service. I got the service for my dad and they come out quarterly. And they got rid of the pests since they've been coming. I would recommend them.

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    Reviewed Dec. 21, 2017

    The Terminix salesman came out and spoke to me. He gave me all my options and he was very courteous and polite, so I signed up with them. He's the one who lets me know when someone would be out to do the inspection and the treatment. They recently came for termite prevention. They were excellent and they have been back since the original call and given us service. The man was just as good as he could be. He was very polite and very professional. Everything has been satisfactory in dealing with Terminix.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 21, 2017

    We had a water leak and when the guy went in through our siding, he noticed that there was a termite activity. It hurt some wood in there. We notified Terminix, and they were very good about it. We took pictures and everything when the siding was off, so they could see that it was damaged. They fixed it right away. They came and re-did my whole house with the termite control again. So, hopefully, I will never have that problem again.

    I also have a pest contract with them, and we're due to get a spray. They email us and tell us they're coming this day. If it's not going to work out, we email them or call them back and tell them so. Then, we make another appointment, and sometimes they come and sometimes they don't. So, we wind up calling them about two more times. It has happened for the last two times. They have to stop with the emails though some people are going to be going along with the flow. Also, they may get in an inconvenient time, like from 12 to 2 when hardly anybody’s home. If they could make it 3 to 5, it would be better.

    But Terminix is reputable and they held up their end. This is the second year that we extended our pest control for ants. They're all under control now, and we're glad about that. The guy for my pest control is Wilson and he gave me his direct number. He's a very friendly guy. He seems to know his business and he helped us out a little bit.

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    Reviewed Dec. 21, 2017

    I just moved into a new place and I wanted it exterminated. And I got Terminix for it. We thought we were seeing something else. And they came back to do a follow up after the initial service to check and make sure that everything was the way it's supposed to be. I scheduled the service by phone and they did a really good job of scheduling both times when it was convenient for us. The technicians were very nice and informative. One of the guys went top to bottom spraying and making sure that if he found anything he had told me about it. He also explained the service that Terminix has. I had no problem at all with the service and the service techs, and I'd tell my friends to call Terminix because I had a good experience with them and word of mouth counts.

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    Reviewed Dec. 21, 2017

    I like Terminix and they're the best. I've had them for about 30 years and it was hard to get the ants under control but after a while, everything was all right. In the end, I didn't see any more bugs. The technicians were all perfect gentlemen too.

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    Reviewed Dec. 21, 2017

    Our experience with Terminix was very good and I'd recommend them. The inspector looked around and sealed up the whole house and put traps. He was very professional. He explained everything exactly, and we got a good idea of what we should be doing. But we’re waiting for a call back. We had called somebody because we had a bird in one of the traps instead of a mouse.

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    Reviewed Dec. 21, 2017

    Last year, when I got my bills I went up and I paid my bills online. This year, they’re booking that same payment out of my credit card I never gave them permission to. They’ve tried to set me up with two appointments and got both my houses done. And they called me back up again and said, “Well, we got to set up another inspection.” I said, “Why? I’ve already had one inspection. I even got the bill for my yearly thing." And after I got done chewing that guy out from Terminix, and the only thing he could say is “I’m sorry," but the problem is that Terminix has gone corporate. If it wasn’t for the fact that I’ve been with Terminix for years and I’ve paid through the nose I’d get somebody else. But I got probably a $10,000 investment.

    They sent me an email, saying, “Thank you for your payment. We took your payment off your credit card.” But I looked at my bank account, and it hasn’t come through yet. And I hope it don’t come through very soon, because if it does, it’s going to bounce a couple of checks. The kid that came out this time and inspected my house didn’t do a good a job as they’d done in the past. Usually, they come out and inspect it real well. They go through the whole house, look for termites. I usually warn them before they come to my house, because my wife does the painting in the house. She goes, “Well, We’re going to have to paint the house again.” So, I say, “If you put your hand on the walls, you’ll cut your fingers off.” I had a guy come in previously. It was his second or third time here. When he came in the house, he put a pair of white gloves on which was fine.

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    Reviewed Dec. 21, 2017

    Terminix was great. When I told them I had a flying squirrel in my house, they came right out and dealt with it within 24 hours. Afterwards, I contacted them when I found the mice droppings, and then they left some little traps there which I haven’t checked yet. They have to come back because there was something there that they had to check. It’s like a one-way trap where the animals leave without seeing it.

    The two technicians who came here have a lovely way about them. Vladimir was really cool and the main guy was sweet. They have kind souls and were well-meaning. It means a lot that Terminix hires people to carry themselves not only professionally, but also all-around they’re nice guys. If Terminix had everyone like that, then they would rock. The service is pricey, but when you have something like a flying squirrel in your house and you have a newborn, you want that taken care of.

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    Reviewed Dec. 21, 2017

    We have the annual service from Terminix. Initially, we had some ants coming in the house so, I wanted that taken care of. They've been coming out for about two years now. Since then, there are no more insects at all. The tech that comes in is really good and very thorough in explaining everything, more than we needed to know. However, for four times a year, their price is a tad high. But I'll continue with it until things get tight. A lot of my neighbors who have had Terminix buy their own spray and do their own house now. I'm just waiting to see how it works.

    My wife and I are both retired, but we still are out quite a bit in the daytime. Sometimes when we come home, we find these little notes saying, "I was here." But it doesn't say if they found anything or even what they did. Anybody can walk around the house and look and see no bugs. I wish that when we come home, there would be a little note on the door that would say, whether they sprayed or not or if they've found something especially when they don't have the access to get in the house. When they don't have the access to get in the house to look around, I feel it's a fruitless trip.

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    Reviewed Dec. 21, 2017

    Everything with Terminix has been great. Their technician comes and does his thing, and he's very polite, thorough, and informative. He's good. We have the 90-day contract and the technician comes every two weeks. I'm going to call and reschedule another appointment. They're really a good company.

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    Staff

    Reviewed Dec. 21, 2017

    I’ve been with Terminix for three years and would recommend giving them a shot. The termite damage claims man, Robert, was very professional, did a really good job and knew what he was doing. He's been with Terminix a long time. Their technicians were professional too. Recently, someone came, inspected the house on the outside and checked the bait traps.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your experience!

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    Staff

    Reviewed Dec. 21, 2017

    Terminix comes out and sprays for bugs. Our tech is cooperative, a very nice gentleman, friendly and does whatever I ask him.

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    Terminix
    Response from Terminix

    Thank you for allowing us to keep your home pest free.

    Verified purchase
    Staff

    Reviewed Dec. 21, 2017

    We got the four times a year service with Terminix now, but originally, we had a bedbug problem in the spring and they stayed on it till they got them. It took them quite a few treatments and they tried all different kinds of things. It's the same guy that does the bedbugs, so he calls and says when he's coming. He's a good guy that really works hard to get everything done. They did a good job and I would recommend them.

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    Terminix
    Response from Terminix

    Thank you for allowing us to keep your home pest free.

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    Terminix Company Information

    Company Name:
    Terminix
    Year Founded:
    1927
    Address:
    150 Peabody Place
    City:
    Memphis
    State/Province:
    TN
    Postal Code:
    38103
    Country:
    United States
    Website:
    www.terminix.com

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