
Terminix Reviews
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About Terminix
Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.
Visit www.terminix.com- Skilled technicians
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Terminix Reviews
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Reviewed Feb. 26, 2018
I'm satisfied with Terminix's work. They mostly come out to the house on Charlton street for termite inspection, to keep it up to date with termites every year. They usually send me something in the mail to schedule if they can, which I like. They do fine work.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 26, 2018
There was a mouse problem in our house so I called Terminix and the technician they sent was a great guy. He showed me how to trap the mouse and he came daily for 2 days and got the mouse. But he also puts lots of traps everywhere and it has been more than a month and nothing else. Hopefully that was only one mouse. I was very pleased with him. He was perfect, very knowledgeable and pays attention. I am very pleased so far. I am looking forward to have the spiders out and the other stuff.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 26, 2018
Last year, we saw some fleas in the porch room. Then the flea problem kept getting worse. The fleas were all throughout the house and we didn't know how they got there. We're as tidy as anyone you're ever going to find. We didn't have any cats or dogs, and no one had brought any animal over. But we've seen some raccoons on the patio that and that was the only thing I can figure that they could have come from. We tracked nine of the raccoons and shot them.
They were so many fleas that they would get on us. We couldn't go on the front porch so we had to stay outside, wipe ourselves down and shake our clothes off. But we probably were dragging them in. We put the whole living room set in the dumpster. I also took all the exterior furniture on the porch by the tractor bucket, carried them to the rear of the property and burned them. Even the Grapevine Christmas Tree, I burned it.
When I called Terminix, scheduling the service was extremely easy. Sometimes, I would call them. Sometimes, they would call me. When the technicians would come out, we would still have the fleas 10 days later so I would call them. Then 10 days later, I would call them again. After multiple trips, we started seeing less. But I am dissatisfied with the experience of what they use 'cause I don't think that it's up to par to kill fleas. There were too many applications to try to get rid of the fleas. Terminix needs something that also kills the larva, not just the flea.
I also had a bad experience with the technician one time. I didn't know he was coming and he said he didn't see anything on the front porch. He had grey pants on and dark work boots and I had just told him myself to get ready for work. But he was on the phone, telling them that he didn't see anything. He was supposedly a supervisor. I went out there even though I had just finished showering to get ready for work and the fleas were all over my legs. I said, "See. Look, look, look." Then I had to go around, spray myself with Raid and then go in and take another shower.
But for the most part, they really tried hard to get rid of them. The recent service was great too. The technician called me and let me knew he was coming. The work was on the exterior only and he did everything he was supposed to do. I haven't seen any fleas inside the house for a little bit of time and I'm hoping this long drawn out cold weather that we're having in Ohio kills them out. The sad part is, they say that the fleas' eggs can lay dormant for a year and then hatch out.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 26, 2018
My experience with Terminix was okay. Terminix reps have always been very friendly. If I have something extra to ask for like if a trap is broken and they need to fix it, they usually comply with it. They are there if I want to call them and have them come out. Right now, it’s just routine stuff and they haven’t found any pest activity in years.
Last time, I didn’t get the text that the guy was coming till after he was already there. It was not a big deal, though. He did a fine job. And in front of my house, I had thrown down a bunch of molts on a garden and I can’t find the trap, neither could he. So he said, I needed to get a hold of Terminix customer service and have somebody come out with something that would detect the trap. So I was just waiting until the weather has gotten nicer. If their technicians want to come out and do it, I’m out of town but there are other people at home. Either they come out and just put a stick there so I know where it is and I don’t cover it up again or we can wait a couple of weeks to do it.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 26, 2018
We had some mice nest that was located in the attic. We called Terminix and asked them to take care of it. They sent a guy out who investigated and then, two or three days later, technicians came out and treated the insulation. They put the live traps on the outside and plugged up all the holes that the mice can get out of and went from there. The guy was good and friendly. He had two trainees with him who were basically learning the ropes of what they’re supposed to be doing. My overall experience is very good and I’m very satisfied.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 26, 2018
Terminix comes for quarterly spray and they're doing a good job. They came, treated my backyard, then they left. I haven't had any signs of bugs. On rare occasions, depending on the weather, I see the roaches. But, I haven't seen those in a long time. The technicians are courteous. They show up at the front door and I open the back gate. And they knock to say that they're done. Terminix also tells me when the next visit is coming up. It works. I'm glad that they notify me now because I need to be home when they show up.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 26, 2018
I've been with Terminix for six years now or longer. My dogs are getting ticks from the backyard, so I tried to go ahead and get that taken care of. Scheduling with them has always been fantastic, and their tech has been very positive every time. They've been doing really good, and I haven't seen any pest activity around the house. If someone asked me about pest problem, I would say about this.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 26, 2018
We get quarterly service from Terminix and their technician is a great guy. After his visit he leaves a note at the end of what he did. Since the service the pest activity has overall been limited. But Terminix is getting expensive compare to its peers so I probably could go out and shop it down to 15%, 20% if I wanted to. But I would still recommend them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 25, 2018
We're in the woods and there are a lot of animals in the backyard but we haven't had any problem right now within the house. We have been with Terminix for a long time now. It's for upkeep. They're very good at scheduling and the technicians would call. The technician also used to come in and he came in more if I got a mouse. But for years now, he just does the outside. He still comes when the snow is so high though, and I wonder how much he can do then. I think it's wasteful. But otherwise, they're good at their job.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 25, 2018
Terminix has great, friendly people. One time, I called them because we had a bad experience with one of the workers. I talked to a gentleman and he went through some stuff with me and apologized for everything. They sent out someone who calls himself the bug doctor and he was super duper friendly. That aside, they come out every 90 days. It has been close to a year now and the service has created a hundred percent turnaround for us. When we first called we had seen some roaches and we had really bad ants. After a couple of treatments, they pretty much solved the problem except the ants. We were told that we would probably never ever get rid fully of ants but we can take control of a few of them. Other than that, the roaches were gone completely. So they did a good job in putting bait in certain areas, and I would recommend them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 25, 2018
I've been with Terminix for a couple of years now. They come out every three months. It started off with a major ant problem that was inside the house. We just kept having a foundation and everything around the house sprayed when their technician comes out. We haven't seen anything inside now so we're not having the inside treated, just the outside.
We had a complementary service done to see how our attic looked upstairs and they discovered that there was a hole in the area. Right now, we're sticking out in the roof. We're thinking of possibly adding an additional 19R for the insulation. In the spring, we'll contact our current roofer to come out and see what Terminix was talking about. So we're holding off on the insulation right now. So far, we don't have any problem on the foundation at all because of every three months treatment. We were pleased with what has been done as far as the spring of the foundation and around the windows except for the situation upstairs in the attic.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 25, 2018
I called Terminix and told them that I had a roach problem and fleas. They had some guy come out and he didn’t even get into my house, and then he had to leave. Then Terminix called somebody else that came out two hours later. The tech that came was fast. He’s supposed to be coming back out here to spray for fleas, but other than that, it’s been great. He did a really good job and he was very knowledgeable. He put some bait out, and the roaches have been eating it and dying. The reps were good as well. They understood what I was talking about and helped me get these roaches out of my house.
We enjoy reading about the excellent service our technicians perform. Thank you for the feedback and for being a Terminix customer.
Reviewed Feb. 25, 2018
Last year, I got Terminix and they did pretty good. They came out once, hooked the stuff up and put the termite canisters in. The technician didn't do a very good job though. I mowed down four of them and he should have put them lower. But they came back and redid the canisters. But then I got my first statement for this year and it was a lot more than I was told it was going to be. So I called the agent and he told me that he would take care of it and they would send me a new statement. I haven't got that statement yet but I hope they do me right.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 25, 2018
Terminix tech came out to the house and walked around. He was here for about five to 10 minutes and left. He did the quarterly inspection and he did okay. I've been with them for about five years already. However, since we started having the service, the pest activity has been about the same -- it has not been bad or worse. Explore all the options.
Your feedback is much-appreciated Tommy. Thanks for sharing and have a great day!
Reviewed Feb. 25, 2018
I think Terminix's pricing is awfully high and I won't be using them anymore after my year's up which is next month. Whenever I want them to do something, they say they can't do that because they don't have this or that. I told them to fix something and they say they can't do that and they don't do that. And then they go on about their way. When we call them to come back on certain things, I never hear from them. They were called two or three things on cockroaches that we've been trying to get rid of. They came out one time and they waited and waited and I called them a time or two and they waited until it was time for them to come back again and then when they went to do it, I tell them, "Well, hey, I still have this problem." So, they'll do something else.
A couple of times, they said, "It was on the ground. We can't spray for termites. You ought to get somebody else to come in and take care of that." And all they had to do was just spray around it. They said I don't have any entrance. I told them it's over there by the garage. And they said it's just for the garage. They didn't spray for termites. And they turned me down two or three times because I have the furnace on a bench down there but it was treated wood and they still wouldn't spray. So, I didn't use them anymore and got somebody who went up underneath there, put some rock underneath it and then sprayed down. It was a simple fix. And Terminix wouldn't do it.
And they say to call them if I need anything but when I call them, they never come back. I'm dissatisfied with Terminix. Before, I was really proud of them and I used to have a lot of faith in them. They did a great job for me. When we first moved in this house, they sent us the bill to continue on the Terminix and the spraying. So we assumed that this is going to continue on because they were talking about it when they came out. And then they waited about two or three years and then they finally come out and wanted this and that and I said, "Okay. Well, I can't afford the other right now. In about six months, I'll be able to. But I can afford to take that spraying for the bugs." And they said, "Okay." They were supposed to come out every month and I've only seen them once every three months. I just lost confidence in them.
I wouldn't recommend Terminix because they don’t do what they say they will do. And when you pay them a large sum of money for a year and they don’t try to work with you to get something done or fix it or have you fix it and then spray, they don’t even do that. All they've got to say is, "Okay, we can't spray it until you fix it. This is how I would suggest you fix it so that we can spray." Then I would have done that. And I would still have good praise for them but not the way they did it.
Reviewed Feb. 25, 2018
Our technician, Lee, is outstanding. He calls ahead of time and lets me know when he's coming. And he asks if he needs to bring anything extra or everything I need to kill spiders. And if not he'll bring something that I need. And since I am handicapped, he's very careful around everything and he does all the corners of the house, all the rooms and the bathrooms really well. He makes sure he gets everything done and makes sure I don't have any bugs or any spiders. He's really good in his job. Now, I don't see anything at all. And I live on a lake, so we always have a spider problem but he gets them all the time. However, I thought the price of Terminix was getting a little higher and I was thinking about switching but I don't want to lose Lee, so I'm not going to switch.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 25, 2018
Terminix schedules for me and I don’t have to worry about it. I use them for general maintenance and every time they come by, they want money so I send in money, it makes them happy and they keep coming back. The techs do a good job and they're friendly, helpful and knowledgeable. I’m pleased with their service.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 25, 2018
I have spiders so I called Terminix. I have been with them for a couple of months now and since the beginning of my service, I have had three technicians and all of them have been very professional and very respectful. They just come and they do their service. I have not seen anything suspicious or any weird activity other than what they need to do. They have been right between the hours they agree, too. I have seen a couple of spiders still, but I understand that the service is not going to eradicate all of the insects. I've seen the usual, but not as many as there were before. Once in a while, I would see one or two and I would get rid of it. But, I'm pretty satisfied with the service.
With regard to scheduling, however, I don't want to say unprofessional, but because they try to book and I understand they need clients, sometimes from my side, I feel that, since my hours are not that flexible as I own a business, I have to accommodate certain times. And when I have called, I have received kind of rude. But I don't think it was more like the manner of how they tried to say it, it just sounded unprofessional.
Susana Thank you for sharing your feedback! We will use it to improve our Terminix employees.
Reviewed Feb. 25, 2018
Terminix recently came out to do an exterior treatment. There’s been a couple of times in the last year where I couldn’t log in or could not get a telephonic communication saying they were coming and I came home from picking up or dropping off the kids and he’s been there already. But we fixed that. I got the phone number for the actual technician and he’d text me now. He was very professional. The pest activity has not been eliminated but it has been controlled. We didn’t get held-up to kill the bugs off for they were always around. Terminix is effective and reliable, overall.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 25, 2018
My current pest control guy from Terminix, Daniel, comes back every three months for the pest control service. He is very good and personable. But the corporate office is two or three states away. One time, they had me scheduled for inspection at 6:00 to 7:00 on a Saturday and I waited there. Then I called them that Monday and they said they had a computer glitch. Also, I don't check my email a lot and they would just schedule something and put it in my email. Sometimes I would find it and then I would just sit there, and I would call Daniel and we would get it straightened out. Everything works fine as long as I stay in touch with the local guys.
The local guys that come and meet you face-to-face and deliver the product are the ones that make or break the service. I've known these guys for years and they're the reason why I keep Terminix. If my friends would ask me about Terminix, I would tell them to make friends with the technicians and get their cellphone number because if they have any discrepancies or problems with the home office, scheduling appointments, the local guys work it out and make sure everything goes smoothly for them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 24, 2018
Terminix told us they had experience and could solve our needs but they could not. They just want to upsell insulation. They were extremely difficult to get in touch with and did not return calls within the stated amount of time. Don't bother, they are too frustrating.
Reviewed Feb. 24, 2018
I called them to come out to treat a mice problem. They come charge me $85 put out traps that didn't work. Do a follow up appointment that they claimed was included in my payment of $85. Next thing I know I'm receiving a bill in the mail from them. Needless to say they didn't get rid of the mice. I had to buy something from a store that did the trick. They put out little sticky papers that I had already tried before so I knew they wouldn't work. My gut instinct told me to go with Orkin to begin with. I will never call this company again. ☹️???
We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.
Reviewed Feb. 24, 2018
I’m on a limited income and the Terminix manager out of Lakewood told me a year ago that I would be paying $70 every quarter. But I’ve been very unhappy about the billing and I've been billed for the wrong amount again, with the amount topped on that I hadn’t paid before and saying my bill is overdue yet I never received a bill. I tried to pay it online with the amount I thought should be, and it wouldn’t let me pay online because it said I had no service agreement. So, I wrote them a letter but I haven’t had a response so I’m a little upset. I got a bill last week and I sent in $70, and the amount of the bill is way more than that. But I’m not going to pay anymore or I’m going to have to cancel.
Other than the billing, Terminix does great service doing the inside of the home, the outside, the garage, and outside around the shed. They call and tell me when they’re coming, and I let them know if I’m not going to be home so they'd change the time. The technician who comes is very professional and does a great job but I wish he’d put shoe covers on his boots when he comes in. I’ve had good technicians and our problem on pest activity has been fine.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 24, 2018
The Terminix technician always lets me know what’s going on and he asks me different questions. Our home has been fine ever since he started servicing it. The latest time he was here, he walked around the outside and then left me a note. So, everything was okay. And my experience with Terminix has been wonderful.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 24, 2018
Terminix took over from my former company and I've had the service for many years of spraying the outside every other month. Sam comes regularly. He always calls me to remind me when he’s going to be here and tells me if he is about to leave. He also has access even if I'm not at home and he does a great job. I call whenever I need an extra service like when I was having a moth problem and I needed some extra attention. That needed to come on the interior which normally he doesn’t do. It was horrible and they were very hard to get rid of but he persevered and we got rid of them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 24, 2018
Terminix came two years ago because we had some termite damage. They planted the traps, and they’ve been coming back ever since to check on them and to renew them. They usually send me a text to let me know they're coming every quarter. We've had a couple of different technicians and they have been very professional. And we've been happy with Terminix.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 24, 2018
Terminix is doing a great job. I really appreciate them and I recommend them anytime anyone asks for pest control. Every time the technician comes in, he introduces himself and puts shoe covers on when he comes into the house. Anytime I have a question he’s ready and really available to answer it but I don’t have any questions either, ‘cause he explains everything. He tells me what he’s going to get done and if there are any problems he’ll be able to show me right away and advise me kind of treatments needs to be done and what further care needs to be done. He’s wonderful. I set up the schedule online, which is fairly easy and quick, but if I’m not there for the visit sometimes, he would give me a call and some feedback then. Since I started with Terminix, the pest activity has definitely decreased. I haven’t seen a lot of spiders and cockroaches, and it seems like Terminix has completely resolved it.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 24, 2018
We've never had any pest activity and I would recommend Terminix. They gave me notice when they were coming for the yearly service. We rent the house out and I'm not there but they let us know when they had left.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 24, 2018
Terminix is an awesome company. They're prompt, courteous, and they work with you. When I've had to change the schedule of a service, we just set it up on the phone at the same time I cancelled it. So, it has been easy. They're here every four months and the same service guy comes out each time. He is awesome and I got my daughter hooked up with him, too. He was here a couple of weeks ago. We weren't seeing any pest inside so we just had the outside treated. And lo and behold, we got 70 degrees and then darn bugs came out on the inside. But it's been okay.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 24, 2018
Terminix calls every year and reminds us of the service then we schedule it. The technician comes out and does it. We've had Terminix for a long time now and there's been no pest activity in our home since having their services.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 24, 2018
I had termites a few years ago on my patio and I had it enclosed, and someone from Terminix came out then. Now I have a termite protection contract where someone comes out once a year to inspect. I don't think I'm going to renew it though because it keeps going up every year and it's ridiculous. I know termite service can be very expensive, but I'm not in the position to keep doing this. Overall my contact with Terminix has been minimal but I'm very satisfied.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 24, 2018
I called Terminix because after I'd been here a while, I had a roommate that moved in and brought me some friends from Louisiana. Although I thought I had an infestation, the young man said, "No. You have roaches but you don't have an infestation." He told me that they had to walk blindfolded into a room and they had to tell what the level of roach activity was, which I thought was quite interesting. It worked to an extent but I still found roaches. So, when I talked to the other young man, he said they didn't put the bait because they couldn't come in the house for two hours. He did the job and I haven't had any roaches in my house since. He's friendly and lets me know what he's doing. I have a little dog and she's a house dog but she still likes to bark. So when she starts barking, he'll come and let me know when he gets here and before he starts.
Terminix usually sends me a message on email and tell me when they're coming. I had them once before when I first moved here, then when I had this recent problem, I couldn't find them 'cause they didn't have a local office. I tried the local pest control place and I ended up having them come out eight times in three months. The most number of dead roaches I saw was five and that was because I was standing there while the tech sprayed them, and so I decided I wouldn't go back to them. I was in the service industry for over 30 years and I'm pretty impressed with Terminix's service. I've always recommended them.
Reviewed Feb. 24, 2018
We have a quarterly pest control service from Terminix. The technicians were very nice. They tell you when they’re coming, they always put a little thing on their shoes and they make sure you’re happy. Everything has been good, so far. Terminix has good service.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 23, 2018
I've been with Terminix for several years and came with them when I had a termite issue. We started with the system where they put a bait in the ground. I don’t think Terminix still use it but it’s where they put a trap in the ground around the house and put up a little old pine board in there and if termites eat it up, they die. They said that method was better so they talked me into going with that. So far, my experience has been all right. I just have one concern. A few years ago, they talked me into digging a trench around the house and put the fluid in it. But I don’t know whether the termites are gone or not. They say, “Oh, trust us. We’ll pay for it if it didn’t.” But I'm paying to have protection, not repair. I’d rather have them come out every five years and put some more of that stuff in to make sure it’s working.
Nevertheless, they came out for the annual inspection the last time they’ve been here. The technician came in, prepared to do his check throughout the house and garage and around the house and then did his thing and went on. They call me two or three days ahead of time and tell me when they’re coming. We’re retired so we’re here most of the time. The only thing their technicians do is the annual inspection on it since they put that stuff in the ground, and of course, I get a lot of communication from them. I would tell others to try Terminix.
We are so happy you had such a great experience!
Reviewed Feb. 23, 2018
I've had Terminix for years. They're here on time and they do an excellent job. The technicians change frequently, but I've never had one that did a bad job. They've gotten rid of the termites and the ants, and it's been a long time since I've had any roaches.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 23, 2018
Every three months Terminix comes and sprays. The routine service is already pre-scheduled for me, and they usually send me emails to tell me it’s time for someone to come out. I had the same technician in the beginning and then started getting different people each time. But they have all been pretty good. They were always nice, very informative and told me what they did. But sometimes calling in is a problem.
There was a time when they had given me a time that someone was going to come but it never happened. I’ve never even got called. So when I called back, I had to explain the whole thing over again, that we have spotted spiders and some roach in our house which we never had before. I don’t know if it was a busy time of the year for them but I got put on the backside twice. Then finally, they sent a technician out here which was perfect. The guy that came was great and he apologized for the phone connection problem. Then he said that the spiders and roaches must have come in with something because he didn't see anything.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 23, 2018
We've kept our policy with Terminix and they come out every year. We had them come out a month ago because we had termites. The technician did a thorough check of the house, both inside and outside. We were very pleased with that.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 23, 2018
We've been subscribed to Terminix for several years now and we mainly got that as a preventative measure. We based mostly on Terminix's reputation and we have two different things with them. They come out quarterly for the pest inspection service and then they come out yearly for the termite inspection and servicing. They call us and we get the automated voicemail saying that someone is scheduled to come for the quarterly or yearly termite service on a certain date. We also get emails but I’m not in my email as frequently. And when the time comes, it’ll give a blocked time, a couple-hour window, when to expect them and then as they are en route they call and let us know that they’re on their way.
The technicians are professional and they have always been kind and courteous. They let me know if they see anything or answer any questions that I might have about how I’ve seen this particular type of insect. If we seem to have a lot of spiders in the garage, they’ll go ahead and spray too. They also dust for cobwebs outside and if they see any wasps' nest starting to build, they remove those as well.
We’ve never had any issues after they’ve come out for their servicing. Ants get in sometimes when it’s really hot outside or it rained. Occasionally we’ll get a few spiders in the garage or in the basement but it’s usually when it turns cold for the season. These are some things that you just can’t avoid and other than the normal stuff that everybody has, we’ve not had a problem with termites. If we did have any concerns, they’ve always addressed them as well. They've always done a really good job and I’d definitely recommend them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 23, 2018
We originally called Terminix because we have ants in the house. We've had them for a long time and everything's been smooth. We still get ants sometimes, but we're not having problems with any other bugs, so we just keep using the service. I don't have spiders anymore and I don't have roaches, but ants are really hard to get rid of. The techs call us when they're coming, and they've all been professional and courteous. They're also reliable and they a good job. We also have Terminix for termite protection. When we originally bought the house, somebody else did it and they did it wrong, so we had to have that redone. We haven't had any problems since, so we're really happy with Terminix. It's a good idea to go with them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 23, 2018
The Terminix technician was fine. He responded back in a professional manner which was cool. I don't have a problem with the scheduling or the person but I have a problem with the product that they're using. They don't last long and it is not strong enough on roaches. It kills some but within 24 hours, it's running back in there like you've never seen them out. I experienced the roaches before in an apartment that I bought before the house. It was privately owned so it was on me to get it treated. I got a guy who was in his personal business and I didn't get bugs for over six months. I'd definitely call him back any time any day but we lost his contact number so we thought Terminix would be it.
The Terminix technician who came in did what he needed to do and was out but the results were bad. I cannot see a significant difference. It was my first experience dealing with Terminix and I was dissatisfied with the product that they used, which was a can of spray like it was brought out of a store. I called them and told them that they should get on that. I'm not going to wipe the toxins on my dishes. I really didn't like that atmosphere. They were scheduled to come back on the 19th.
Thank you for choosing Terminix.
Reviewed Feb. 23, 2018
We have a contracted service with Terminix and we love our technician. His name is Derek and he's super cool and very, very thorough. He always asks us if we were having any problem areas, and he'll cover additional areas that we ask him to. We're just very happy with Terminix and we like their texting system. They're dependable and they get rid of creatures. We'd recommend them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 23, 2018
Terminix is good and I've always loved them. They email me and tell me when they are coming and give me a number if that's not a good time or day. And if I couldn't do it that day then I would call and tell the tech who gave me one of his cards. Last time, he came in, sprayed my house, and threw a couple of the mouse things up in the attic. Also, I told him that I have more spiders in my house than usual and he said, he'll add such and such and he'll spray a little bit heavier. I really like him and he is nice, considerate, respectful, and knows what he's doing. The pest activity has gone down a whole lot now and I can always tell when it's time for him to come back because I start getting little spiders around. So I'll say, "Well, it's time for Terminix," and I should be getting a call from him very soon.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 23, 2018
We had our Terminix service transferred over from our house in Fort Worth to our new house in East Texas and everything was good. I called Terminix, told them that we sold our house and we have a change of address, and gave them all my information and the account. They said that they'll switch everything for me and asked me if I wanted the same service, to which I said yes. The call was probably 20 minutes.
We've only been in the house for 4 months and it's a brand new constructed house so there was no previous problem other than being in an area that used to be a hayfield. The technician who came was Justin and he was great, nice and polite. He was able to explain everything and he briefly talked about the area and what we should expect. It's common for spiders and insects, and he told us that the stuff he was putting out would definitely kill them off or get rid of the problem. He was thorough for what he was doing, so the service is good and we're happy with it.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 23, 2018
Terminix's service is something you can sign up for, and you don't always have to think about it. The tech has been the same guy for a while now and he is really good. When he comes and I'm not home, he always leaves a note about what he's done. Any conversations I've had have been very helpful. He sees things that I don't even see and he takes care of them. He's also very proactive in taking care of things before there's an issue. There are still some things here and there, but overall, it's definitely a huge improvement.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 23, 2018
Terminix did a termite treatment for me about a year ago. But being in Phoenix, I also have a lot of aphids and there are scorpions. I have young children so I have regular preventative service with Terminix as well. Our technician, Tim, is excellent and he communicates with me well. He contacted me when he was on his way like I asked, and he came over and sprayed for pests. Terminix is quite a bit more expensive than everybody else but from the lack of pests that I have, I think Tim does a good job of spraying.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 22, 2018
We've had service with Terminix for 15 years and we haven't had a problem since. Terminix emails us to schedule our annual inspection. Then the technician comes and checks outside and inside. She is very thorough and it's all good.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 22, 2018
I had an empty house and I was gonna sell it. We had some snakes around and mice. I had a Terminix guy come out. He was good and he knew what he was doing. The experience was good. I'm on a contract now and they come out every three months but I can call them too if I need them. Scheduling is on an automated system but they do send me e-mails occasionally to give me a heads up that I can schedule a service. And when they come and check the house, they call me and let me know when they’re coming up and if I needed anything. I'm happy with it. The technicians were nice. If I tell them to do something, they say okay and they’ll get it handled. I don’t have any mice or snakes in the house anymore. Terminix is too high but I would recommend them.
We are so happy you had such a great experience!
Reviewed Feb. 22, 2018
Our Terminix service is perfectly fine and quite acceptable as always. They do a regular preventative service for pests and fortunately, they keep track of the schedule for me because I’m not good at that thing. They call and let me know when somebody is coming and make sure that it’s convenient. I've had lovely interactions with the technicians and they have changed over time. I’ve had Terminix for a long time so it has to change and the techs generally retire first. It’s been the same man generally over the course of several visits, and he's nice. He comes to the door and lets me know he’s there then he goes about his business outside. Very occasionally, I will see a pest crawling across the floor and so I panic and call them. I don’t expect it especially if it’s an awful cockroach or some such things. It happens really very seldom but when it happens, Terminix responds and react. They’ve very courteous and I really like them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 22, 2018
Terminix does regular service at the perimeter of the house. Technicians have been thorough and professional. I've been with Terminix for four or five years and I'd tell friends it’s been a positive experience with them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 22, 2018
Terminix's service is always scheduled according with the problem that we have, and we are very pleased with their service. The tech that comes out is very polite, and he knows what he’s doing. If a situation arises that we have to call, we call them and they take over. They know what they are looking for and they always accomplish their responsibility.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 22, 2018
Terminix usually comes every couple of months to spray our house inside and out. They were here recently for a regular treatment. They called and let us know ahead of time when they were coming so we would be home and they were here when they said they would be. The technician was very professional and speedy. He was neat and clean just like they always are. We've been with Terminix for a little over three years and we've been very pleased overall with them. The technicians have always been quite knowledgeable and good. We've had a mix of technicians depending on what type of process we were having done. So, we haven't had the same person over and over, but we've had the same positive experience with all of their people. They're always timely, and they check ahead of time. And we reschedule if we're not gonna be home. And all of the products have worked very, very well for us.
When we first moved in here, we had a lot of spiders and they have taken care of that. They've done some other larger pieces of work for us that we've been very pleased with as well. We get their mosquito treatment every summertime and we've been very happy with that. We also have had them treat around the house for termites, so we don't have any. If you want a reputable company with good service and technicians, give Terminix a call.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 22, 2018
I’ve been using Terminix for five years, but my mom had had them since 2009 before she passed away. The only tech I’ve had some good luck with is Jon, and he's been excellent with me. He came out one time for us when we had a problem with bedbugs. From then on, I call him when I have a problem, he gets his manager involved and he gets it taken care of. Any of the other guys I deal with or even when I call, in I get a lot of problems as far as them making appointments and not keeping them, or making appointments and not telling me. I’d get a text saying, "Your annual inspection is not completed," when it was totally completed. So, it's a little confusing. It’s like one person doesn’t know what the next person is doing. But we got it all straightened out and everything was fine after all of that.
I’ve only had to call them once aside from every time they come out every quarter because we had spiders in the house. That’s no big deal to me, but they came out and took care of it. I’ve already referred somebody to Terminix earlier this week 'cause she wasn’t happy with the company she had. I told her about Jon and how he got everything done for us, and how they always came out and did what they were told they needed to do. So, she's getting an appointment with Terminix to have her stuff taken care of.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 22, 2018
I've always had the same technician for three years and the gentleman's name is Mike. He’s real caring and personable. He makes me feel like I’m their only customer. He always knocks on the door and he always asks how I am and if there were any problems. One time my dog got out and, bless him, he was chasing my dog down the street. He’s really nice and careful too. When I had my dog, he always told me not to let the dog out when something had to dry. I’ve never had to have him come back out because I saw an ant or a spider, and I trust him. I don’t stand there and watch him ‘cause I know that he’ll do what he has to do. He’s going to retire but he’s still going to work a couple of days a week. I told him I hope I'm on his schedule and he told me that I am.
For the service visits, they would call me two days ahead of time and tell me they’re going to be there at a certain time, and they’re always there. I’ve never had them cancel appointments. My next-door neighbor had trouble with her ants and I told her she better call Mike from Terminix. If you have a problem that you need to be solved, those are the people that you need to call. They’re just really good people and there’s no better company to work with.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 21, 2018
The Terminix techs came out to do our pest control service and to check for termites. We're trying to keep on top of the pests that are here. They've been in many times and they know the house well. If I have to schedule a service, I just phone them up and tell them I needed them to come out to check the traps and if there isn't any new way that they could get into the house. The tech has been very good and he knows where the traps are. Our service with Terminix has not eradicated the pest problem but it got it under control. And while the service is good and the techs do a good job, Terminix is a little expensive. It would be better for me if it was more economical.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 21, 2018
The Terminix technician that comes out is really friendly. They typically spray the inside and we’re satisfied with what they’re doing. However, there’s supposed to be an inspection guy that inspects the house, but I’m not really sure if or when he’s coming out.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 21, 2018
I've always loved Terminix and I've always had good people. They used to send me flyers to say when they were coming and I'd call somebody here and I'd always switch it and make it work. But now they send me an email. And I didn't write it down last time so when somebody rang the doorbell, I didn't get it because I was taking a break. It might have been my new exterminator and I missed him. So I asked him to call me before he came because the other guy used to.
I used to have the same technician and I had a real good system down with him. The new guy is very nice but I'm having trouble connecting with him on calling me before he comes. So, every time seems to be an issue. When I called him, I spoke with great detail but I was actually talking to the answering service. So now I'm still waiting for them to call back. We're happy with the service but it just seems to be a hassle every time we had to schedule or reschedule.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 21, 2018
We have Terminix do our annual maintenance checkup. We weren't home when they did the recent service, but they were able to do it. Their technicians have all been great when I happened to be there as they came out. They were friendly, knowledgeable, but they were not intrusive. They check in, do the work, then they debrief us on what happened and they leave. It was pretty easy. The work is good and things seem to go well.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 21, 2018
My experience with Terminix has always been very good. I get a service call every three months. I make a phone call and tell them when they’re gonna be available and they’ll tell me when they’ll be here. Their technicians have always been very accommodating, very courteous, and did a very good job. So far, there are still mice problems. They come from across the field. Other than that, we don’t have pests. I'd tell a friend that Terminix is a very good company. They’re very accommodating and they’re very professional in all aspects. However, they keep raising the rates too often, which is my only complaint.
We are so happy you had such a great experience!
Reviewed Feb. 21, 2018
We've been with Terminix for about five years and in the beginning, we had the same guys coming. Now, they're often rotating. Still, my interactions with them have been very good. They contact me and then one of them would be in here. Being in Northeast Ohio, sometimes the weather is a little difficult but they are still making our calls. And when they're here, we would discuss. We would still get the odd bug here and there but nothing out of the ordinary.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 21, 2018
Every three months, Terminix comes out. I contacted them through internet and I put a note on my upcoming appointment. My service guy texts me back prior to his visit, asking me what the problem was. And he's going to fix it. It's been managed well and I like the service. They did my service last month. A friendly gentleman rang the bell and told me what he's going to do. He asked if I had any questions, and chatted a bit. And then, he told me he was done and left. I've been happy with them so far. They’re a little high though.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 20, 2018
Our technician was good. He was nice and personable. But the only issue I had was the fact that when he came in, my wife was in another room working from home and he was talking to somebody from his company and they were talking about scheduling another job and he was pretty loud. I felt it was a little unprofessional. Why couldn't he take out their conversation outside the house knowing that somebody was working from home there? Other than that, we haven't had any problem with the spray equipment and they are always ready to come out when I call them. But I wouldn't recommend Terminix because there are other companies that are less expensive than them, and I don't know exactly what they are doing and the chemicals they are using.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 20, 2018
Terminix is a reputable company. Recently, they came in to treat ants at my rental property, so I wasn’t there. But I have been speaking with the tenants and they told me that they had seen ants that are either dead or dying, so the treatment is working. Also, scheduling was very easy.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 20, 2018
Terminix came out to do the yearly termite inspections for the insurance and we were able to get an appointment with them on a day that worked for us. Unfortunately, the tech was running a little bit behind because the other technician evidently got sick and he wound up having to catch the slack up. But he kept calling us and letting us know how his day was progressing. When he finally came, he went underneath and checked the house and then gave us a clear and concise report along with any corrections which were none that we needed to do.
I have had some bad experiences in the past with some of the Terminix inspectors who were not calling and there was a couple whose body language suggested that they didn’t want to crawl underneath the house. We have raised flooring so they have to crawl underneath, but we’ve got a large clearance. I was sorry but I am paying for a service so I expect it to be inspected. But the young man who showed up this time has a great attitude and nice head. His customer service skills were very good.
I’d recommend Terminix and I tell friends that the insurance works really well. We’ve had the insurance now for a number of years because we were doing a remodelling and found termites. The good news is that it wasn’t really extensive and they were able to take care of it. Ever since that we have the termite insurance, we haven’t had a revisit yet.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 20, 2018
I've been with Terminix for seven years. I'm on a yearly schedule unless I call them in between. They came by a couple of weeks ago as I was due for my yearly check, and the service person seemed knowledgeable. They seem to be okay, though it's hard to get their customer service on the phone. I finally got them to tell me that it's a call center kind, so I can't get someone right away.
We are so happy you had such a great experience!
Reviewed Feb. 20, 2018
The first time Terminix came out, we had them do inside and out and since then we haven’t had too much trouble. Every once in a while we get ants but usually if they get inside we spray the inside then go outside and spray out there too. It's no big deal. Terminix is effective. Plus the technicians usually just come and go. They spray every three months for pests and they usually call the day before and tell me they’re coming out but I don’t have to worry about being home. They’ll spray and leave the bill in the mailbox or under the doormat. The only negative is they keep raising their prices.
Usually the tech that comes out to spray is the same individual unless he’s sick or something happens. The times I’ve ever had anybody come out with any other thing like termite inspection, they would show me their ID and they’re usually friendly too. One time, I called to have somebody come out and check what I thought was rat poop but it turned out to be bat poop. But they were friendly and scheduled the appointment with no problems.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 20, 2018
Terminix comes out every three or four months. I called and spoke to a rep and they were courteous and friendly. The tech was okay as well. He's the same one that comes each time. The pest activity here has been controllable since their service, and I have one more service sometime in April.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 20, 2018
I use Terminix and everyone I've told about them wherever I am knows that I’ve been satisfied with them. I've had them for going on about 14 years and they usually come in October or November. The last time, the technician came inside the house and did the job he’s supposed to do. And, I haven't got a summertime that I have an ant anywhere.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 20, 2018
The technician came out in the beginning of January. He was a very nice fellow and he did the yard. Before this, Terminix also came out and it was $229. But I hope the same fellow come out next time because I really liked him. I haven't had any pests inside and I would recommend Terminix. I like the way they come out and take care of things.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 19, 2018
Somebody from Terminix came by our house and I decided to give them a try because my sister was over and she wanted to. Then Mike from Terminix came out and he walked around. He talked to me about some concerns I was having and took a look at some things inside and out. I paid what they were scheduled to do. Terminix comes quarterly. They come however many weeks it is from the appointment and if I have any issues before that I call and then they will come out.
The first time the technicians came out there was a guy and he had someone training with him and they were both very professional and very nice. I’ve been having some wasps. I’m not sure where the hive is and they were looking around inside and outside of the house but everything was covered in snow. I haven’t really had any new problems since I’ve had them coming. I haven’t had ants in my house or the typical things. They knocked down spiderwebs and stashed inside and outside of the house where it is high and I can’t reach.
If someone asked me about Terminix I'll tell them to call and have a consultation appointment. Terminix will come out and take a look at your house and they will adjust according to your concern and they don’t really pressure you. They just let you know if they will cover what your issues are. I had a separate service done with them and they came out and filled up my attic and got rid of some predator that was living in there.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 19, 2018
Terminix comes every couple months and sprays around the house. They usually call me a day or two in advance and ask if it's all right to come on such and such a day. Their technicians have been good. They do what I ask them to. And if I'm home and I see any bugs in the house, I ask them to come in the house and spray and they do, too. Sometimes I ask them to spray in the garage because here in Arizona we have a lot of problems with bugs. I've had termites here and they also come once a year to inspect. Sometimes, it was hard to get a hold of them on the phone but I told them about it, and they said they'd check it.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 19, 2018
Recently Terminix came out and did a general treatment of the outside of the house. I was here when the tech showed up and it was 27 degrees at that time, and he was a nice guy. We have a problem with fire ants in this area, but they seem to try to take care of it. They're doing a good job.
We are so happy you had such a great experience!
Reviewed Feb. 19, 2018
I used to have some spider crickets and Terminix gave me some traps and got rid of that. That’s what they're mostly treating around the outside of the house and so far, it’s been great. I’ve been very pleased with them including with the people I deal with. They’re polite and nice. They’ll take care of the problems. They’ll send me a message that says they’re coming and when they’re coming and then they come. If I’m not here, they leave a report so it's very good.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 19, 2018
The next house to mine has been abandoned for a while now. There is nobody living there so a lot of the problem spreading out is actually coming from the other side of the building. But it's all good now. I've had Terminix for less than six months and the pest situation is better now. I have called them when there were insects and they have responded every time. They came as soon as I called to get it done. Two technicians have come to my house and they're all good. They talked to me before they started what they were doing and when they were done, they told me what they did. They also asked me if I have any question.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 19, 2018
Terminix comes every so often that keeps us pest-free. They contact me to schedule the service. I get an email and then the technician also calls to let me know to see if it's a good time. But they also come out if I need them to. They mostly go outside around the perimeter of the house. Our technician is always courteous and polite. His name is Adam and he lets me know he's here and asks if I have any problems, and if he needs to come indoors or into the garage. The only time that we had Terminix come out separately which was not one of the regular scheduled times was after the flood and we haven't been living in the home. The doors were opened a lot and we had some roaches. So they came in and got those. Terminix has worked for us and I will recommend them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 19, 2018
We have been with Terminix for a couple of years now and we have a quarterly service with them. We didn’t use Terminix for a while as we moved into a new home and transferred service up there. We had our first service a couple weeks back and they did a pretty good job. We’re not seeing anything in the house. We’ve had some weird weather here. We had a little bit of rain and ants got active but they settled down. Usually, Terminix calls me and lets me know when they’re going to be in. Their techs seemed to be very knowledgeable and pleasant. With the new guy we have, so far, so good. I’ve had pretty good luck with Terminix. They’re responsive and pretty thorough overall.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 18, 2018
We’ve just bought this home and we were having new doors and windows put in and you never really know whether you have bugs or not until you start tearing stuff up. We talked to the Terminix rep and he said when the doors and windows are taken out and if we see any bug activity to call them and they’ll get somebody right out. Lo and behold when the front door was taken out there were termites. And Terminix had a technician out here within 25 minutes and they took care of everything.
We have Sentricon with Terminix and they just come and check the stations. And we also have just a routine household pest. They come in and ask us if we’re having any problems inside or outside and if we’re not then all is good. One time my husband said there's some ants in the garage so the man went in there and sprayed. We’ve two technicians so far. We have one who does termites and one who does regular household pests. The guy who does the household pests is a little afraid of our dogs. They’re big dogs in his defense. But I think they’ve hired wonderful people. We don’t have anything but positive to say about the men who’ve been here.
We haven’t had any pests with the exception of a few ants here. Well it is Florida so they treat the yard for fire ants and we've been really happy with Terminix.They did great work. They give us a heads up before they come. They’re also receptive. I told the fellow last time, “If we weren’t here, I already gave you the gate code,” and I said not to worry about the dogs because if we’re not here the dogs are not in the yard. They’re inside the house. Terminix is a great company to use especially down here where bugs are a problem and I feel like that they cared about our house.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 18, 2018
I had a mouse problem so I called Terminix and I've had them for a couple of years now. I'm on a schedule for service every three months. They call and let me know the day that my service man is coming. If I need to change it, I call them back but I usually don't need to. The tech comes and sprays around my house because I continued to keep them even after my mouse problem was pretty much gone. I love the tech dearly and I like Terminix. I'd recommended them to a lot of my friends whom I also told that Terminix is prompt and courteous. They come when they say they're coming and they let me know if they're going to be a few minutes late.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 18, 2018
My experience in this house hasn't been so great because of the infestation. I've been here for six months and I've seen roaches since I've been here. I can't stand it. I had an appointment with Terminix about three weeks ago but I was not here when the technician got here. He called me and told me he could reschedule. I told him I was seven minutes away and he actually waited for me. That was awesome. He was a really nice guy too. He told me everything I needed to do to help with the problem. He went into every room and did a really good job. I'm going to need them to come in a couple more times but from what he did just that one time, it helped out tremendously. Overall it's healthy now and I would definitely recommend them.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 18, 2018
I have an ongoing problem with Terminix. I don’t think there is a termite contract but they took the check, made a debit to my bank account and never showed up or did anything with respect to the house. I talked with one man about it and he was going to send me a way to fax ‘cause they couldn’t find any record of it but I was driving and I couldn’t record it there. And he never sent it to me either. Their representatives are good people though. But the experience in scheduling the service is not the best either. The technician would send me a message that says he will be here the next day at two. But I’ve told them several times I can’t do it in the afternoon and I don’t get enough notice. I usually text back and eventually he will call. Otherwise, the technician is very good. I've been Terminix for two years here and many more years at a different house, and all that time, I have had no bugs. I continue to use them and I’m pleased with their service.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 18, 2018
They always do a great job. They send an email to let me know when they're coming and the technicians have been great. Terminix keeps them for a while on a route and then they change them all out. Their service is doing excellent for us and I'd recommend them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 18, 2018
I have a yearly service with Terminix for termite inspection. I have had to reschedule with them and it was easy. They've all been very polite and efficient, and it's been quick. We're happy and everything is going fine so far. We're completely satisfied.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 18, 2018
Terminix came to our house for termites and it was a very good experience. Their customer service was very professional. They did what they said they were going to do and I was quite satisfied. The salesperson who also showed up was superior. He was a hands-on kind of guy. He did a very good inspection and instead of just telling me what I needed to do, he came out and assisted me. He really went as far as he could go and then further. I'm an ex-New-Yorker but I now live in Florida, and if you live in Florida, you're going to have to tend to your house or you'll find something. But I have no more termites so I'm very happy with what they did. They even assisted us in getting a hotel room and it was very professionally done.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 18, 2018
We have a set schedule with Terminix every three months, and we also have the annual termite and exclusion program. Our regular guy got sick, so we've had some different people here and they're fine. It's been good so far and I would recommend them.
We are so happy you had such a great experience!
Reviewed Feb. 17, 2018
I don't know where to start... our experience with Terminix has been so poor that we cannot imagine how a company like that can conduct business in US. They have poor customer service with rude operators. They charged us for a service they never did at our home. When we asked them to show us the proof that they came for the service, they generated a computer based work order report with somebody else's signature. This is a very serious matter as they forged our signature and are claiming that they came to do the service. They keep charging our credit card and I am currently disputing these charges. I may have to go to small consumer court as these shameless Terminix guys think they have the power to harass people like us.
I don't care about the charge anymore as this is more serious than that. This is case of forgery where their self generated system creates a work order and never show up to do the service. When you ask for proof, they show you signatures which doesn't even belong to you. This is like a company ABC charges you $500 for a service and never shows up. However, they generate a paper showing some signature. Credit card company cannot challenge that as they don't know whose signature it is. So, this is a perfect way for these guys to legally cheat people. I highly recommend everyone not to give any business to this company. You will be charged illegally by them and they will produce fraudulent documents to back it up.
Reviewed Feb. 17, 2018
The latest visit from Terminix was a scheduled maintenance. The tech was very kind and I was very comfortable with him. We have some problem with mouse and he has lesser knowledge about that but he gave us the right direction and it seems like there are no more mice on my house. I've been with Terminix for almost a year and I recommend them to those who have problems with mice or bugs in their homes.
We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.
Reviewed Feb. 17, 2018
Terminix comes every three months, and they call or email me to remind me. I have a regular person that comes in and puts bait, roach traps and they spray. It helps a little, but I still have some roaches and I don’t know what to do with it.
We are so happy you had such a great experience!
Reviewed Feb. 17, 2018
I've had Terminix for about a year now and they usually schedule the service on the phone. That's easy. The technician was professional, efficient and quick. And now, there are no bugs.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 17, 2018
We have Terminix on a regular basis and for the termite yearly thing. We still have bugs though, but we live in lower Alabama so it goes with the territory. Terminix has been good. There have been a couple of times when we found bugs in between that were more than I think they should be, and when I called they came out immediately and took care of it. So, we’ve been very happy with them. We’ve had them for 15 years now.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 17, 2018
We got Terminix for standard rodent and insect treatments. The techs come for a quarterly service but it would be cool if the techs themselves check back in more frequently. They do a service for us and we’re supposedly clear but what if a rat gets caught a week later and it’s just sitting there. I would love to be able to text the person that works my area to say, "Could you pop by to check our traps?” Which is so much easier than going through the whole interface of Terminix. Because I don't even want to look. I'm paying for the service. We’re going to have a consistent rodent problem where we are. It’s just anywhere where there’s trash and a community of people with food stuff and all that so for me having routine rodent removal from traps they set will be helpful.
The chat option is more effective than waiting for an agent and so I often select chat over a phone call. And with some businesses it’s really easy and fast and there’s someone there immediately but I feel like with Terminix chat takes a little while. It’s effective but it’s not something that you can necessarily do like they split every time. But the representatives are all legitimate and all of the technicians have been great.
With these businesses it’s constant search whether it’s for plumbing or whatever to establish a relationship that is kind of maintained on both ends. So they should send a tech to me who works our area and that person maybe even gives me their phone number to text whenever I need them. But I’m sensitive to the idea that maybe they don’t want their text thing with private customers and I got that. But maybe there’s a way to have more regular check-in about the work done. And I feel like what you get with smaller local companies is a little bit more trust factor than the big company. But when we had some black widow eggs and some issue with that and I had to ask a few questions about that they were very helpful. I have enjoyed the technicians.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 17, 2018
Terminix started coming out due to our roach problems. I had a one-year contract and they come out every other month to spray. I get a recorded message from Terminix saying they're coming. And then the technician himself would call me the day before and let me know when and what time he would be there. The tech seems to be knowledgeable and takes good care of us. It took a little while to get rid of the roaches but it eventually got them all. I haven't seen roaches anymore. If there's any other real issues, our technician takes care of it. The contract ran out and I guess I had a special price on the contract. After the contract ended, the price went up but they still come here every other month. I asked somebody about the contract and maybe it was on a promotional deal.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 17, 2018
Two years ago when we started with the pest control, we had spiders all over outside the house. Now we don't. We're on our annual maintenance now. They come out about four times a year and do their spraying and cleaning up. And that's been taking care of all the spiders around the house. When scheduling the service, they just let me know when they're coming out. And since no one has to be home, they normally just send me an email saying they're coming. And if I had any concerns, I can email them. But most of the time everything's been taken care of. And they leave a little flyer on the door saying what they did and they email me a copy of what they leave on the door.
Dave is the one who does the pest control and normally, we don't even see him. But we don't have any spiders so he must be doing a good job. They just do the exterior around the house. Then when they come out and inspect, and do their termite inspection, the technician that we have has been very courteous, professional and does a good thorough job of inspecting for termites and I have no complaints.
Terminix is a reliable company. And the few times I've had to call, they have been very good. About a year and a half ago there was a little bit of a hiccup 'cause we have pest control and we have termite control. And they've got a little bit confused on what they were doing when and I had to call them up and straighten it out a little bit. But once they understood that I had two accounts, it went smooth.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 16, 2018
I've been with Terminix for around six years. Over the years, we have had a couple of different techs and they have all been good. Scheduling has been pretty good most of the time. I have two houses under contract with them. Sometimes, they forget to visit the second one, but whenever I call about it, they were quick to take care of it. I'm always concerned about whether or not the termites are being taken care of. But that's probably just my paranoia. However, since the services, pest activities have been pretty low. I have told my daughter who is having problems with boars and bees that they might want to check with Terminix too, and since then they have gone under contract with them.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 16, 2018
We have some ants at home and Terminix came here and everything has been good. I’m very happy with them. They do a very good service. Terminix usually sends me an email or a text message letting me know when the technician is coming and the time that they're going to be here, so I can be at home. We have the quarterly service, and I had a very good conversation about the spiders' population inside my house the last time that they came here. The technicians were very kind and they take the time to explain what was going on in the home and what they were doing. I also like their price and I will recommend them.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 16, 2018
I originally scheduled with Terminix online and then I was given a call. I got a reminder the day before and then I was given a call from the local person here as well. I told him to give me a heads up since I don't live in the rental property, and he did 30 minutes before they went out which I really appreciated. He came in, gave me a good plan and talked me through it. They executed as planned and lately, I haven't seen any pests.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 16, 2018
We have Terminix do annual termite check. I like the way they do scheduling. They send me a postcard and tell me when they're going to show up and if there's a problem with that time, I should let them know. Their technicians seem to be fine and they're doing a good job.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 16, 2018
Terminix was part of my multi-month effort to get rid of a roach infestation. The Terminix sales representative was cordial. We had an attentive, responsive and expensive business interaction. But the technician who came out was very nice. He seemed to be very knowledgeable and he provided good guidance as well as traps. But they have to be systematically ready to eradicate the critters. And therefore they have to be a little more aggressive with the company's visit. If they would have scheduled on their own it would have allowed the reproductive cycle of the roaches to continue and I think it requires both parties. Somebody who knows what the pesticides are as well as the person who is present to say, "I'm looking in all the obvious areas. I'm spraying myself in addition to what they're doing."
I had a sense that had my wife and I not been absolutely attentive to the eradication of this infestation that the scheduled visits would not have been enough to deal with it. That without our calling for more frequent visits, this would not have been eliminated. But although it also took our effort in between visits we've succeeded in eliminating the roaches so we're happy. We're glad we contacted Terminix and I would call them again if I needed it.
Reviewed Feb. 16, 2018
I have regular service with Terminix so they come at prescribed times throughout the year. They've done a really good job with pest control as well as inspection for termites. Terminix has fixed up my house for rodent exclusion. However, I have a problem with their website and customer account set up. I have three accounts with them and two show up on the same account, and there's one I can't get to online. I've called them about it multiple times but they haven't fixed it.
On the other hand, the technicians have been very professional and very courteous. Most of the time, they provide me with a good ETA as to when they're going to be there. However, they seem to ignore the day and the time I normally want them to come and they pre-schedule our quarterly pest control on a different day than the one I requested. Nevertheless, they've done a good job. In fact, I've only seen a couple of small roaches but they looked like they've been poisoned. I would certainly recommend them.
Your feedback is much-appreciated . Thanks for sharing and have a great day!
Reviewed Feb. 16, 2018
We’ve been had Terminix in our previous house. We moved into this house 10 years ago and the people that were here had a policy with them so we converted the policy from them to us. Not every termite company insures you against repairs if you get termites despite their efforts but Terminix does and that’s the main reason we use them. Terminix comes around a certain number of times a year for termites. They notify us when they’re coming. They just come, circle the house, look for signs and then leave. And I might not even see them. But at least they’re looking in the right places. I wouldn’t know where to look. And they have assured me that because of my payments if they come they’ll do what it takes to get rid of them and that’ll be their expense. We pay the annual fee once a year. And they can do whatever they want to make sure the termites never come. But if they do come then they’ll take care of them. We have zero termites at this time.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 16, 2018
We have roaches in the kitchen and my cousin has the same problem. She used Terminix and she recommended me to them. I called Terminix's 800 number and scheduling a service with them is fast. Two guys did the first service almost three weeks ago so we got a lot of new little ones. The first treatment didn’t finish the roach problem so the guy came back and my nephew was there. I wasn't home but the tech called me to let me know if he can email whatever product he used. I don’t have an email so I told him to leave it there along with the statement. Terminix is a really good service and I'd recommend them to a friend.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 16, 2018
I had some rodent problems and Terminix took care of everything. They sealed the house down pretty good and I really liked their work. This was the first time I've ever dealt with them, and I had terrible time trying to pay it. When they came to do the service, I paid half upfront and the other half afterwards when the job was completed. But they kept billing me for different things from a different area in Arizona and they could never get together. I have no idea why, and it took them about three months to resolve it. If Terminix had been forthcoming, I could have paid them instead of me paying the local man here. He was billing and they were billing me. He was trying to get it straight and they wouldn't. So I was really frustrated with that, and they never apologized. But Terminix did really good work and the technician was a great guy. He made sure the job was done right. I was satisfied with their service, but not with how they collected their money.
Your feedback is much-appreciated. Thanks for sharing and have a great day!
Reviewed Feb. 16, 2018
I've got a quarterly contract for pest control with Terminix and they notify me when they're coming. If it's not convenient, we negotiate it. And the technician is fantastic and usually the same one for a while now unless that one leaves the job or gets promoted. They do a great job for me. Others ought to try them.
We are so happy you had such a great experience!
Reviewed Feb. 16, 2018
I have termite inspections from Terminix and they spray for spiders and insects too. Their technician would call me on the schedule and ask me if that's okay. I'm retired, so I generally say okay. Sometimes I'm not here so if they come unexpected, they'll let me know if they can't complete their job because I locked the back gate, but they do spray out front. We've been with Terminix for many years. We've had many agents and technicians, and I at least find them easy to deal with.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 15, 2018
I signed up for a quarterly service with Terminix. They told me, “It’s $90 for the first visit, and then for the first three months you get unlimited visits.” But that wasn’t true because I would call and tell them that I still have roaches and they'd say they can’t come out every week and that they'd try to come out every two weeks instead. I had a scheduled morning appointment one time, and I had everything outside on the patio, the food and everything out of the cupboard. I was sitting there wondering where the technician was.
I called and they said, “Oh, You got canceled.” Nobody even called me. They should’ve let me know since I made the appointment two weeks ago. That happened to me twice, and then I never got rid of anything. Also, I have children that work at night so they would come home in the morning. And they wanted to do their spray whenever they wanted even though I made an appointment. They kept giving me credits meaning they won't charge me for the next bill. But I told them I wasn't worried about that. I just wanted to get rid of the roaches. I also had arguments with their technicians. My son told me to just be patient with them.
With the first technician, I called the corporate office four times to let them know what’s going on. I had different technicians come out but even when the corporate office said, “The first technician, he did it wrong. He shouldn’t have done it like that.” he still came out twice. Nevertheless, the last technician that came was really friendly and he did a good job. However, I still have roached. I made complaints and they didn’t call me back. And, their customer service line sometimes takes 15 minutes wait to talk to somebody. So, I just got tired of calling them and I didn’t take the rest of my service because I’d get all stressed out with it. I was really unsatisfied with their service.
Reviewed Feb. 15, 2018
I noticed little roaches after my grandkids moved in so I had Terminix come out before it got to be a problem. It was a little bit difficult scheduling the service because somebody at the customer service department kept rescheduling for the wrong day. They would show up and I would have to call back and say that’s not the date I scheduled. And once I called, they did go ahead and adhere to the original date that I scheduled.
The supervisor and the technician were very professional and they explained what they were going to do. I showed them where I thought the issues were, and once they finished the service, they explained to me what they did. I’m very uncomfortable when people just come and if they don’t show me a badge. But the Terminix technician had on his uniform, and his truck was marked well. He introduced himself, told me what his position was, and he even introduced his supervisors as well. He even told me why the supervisor was there. I’ve not had any issues since they left. But I am going to have them come out on a quarterly basis just for precautionary measures. I would recommend Terminix to anybody.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 15, 2018
Terminix does the outside of my home on a monthly basis, it's automatic. And every time, the technicians call me a day two before the visit. After the service, they always send me an email with a detailed invoice of what they found, if anything. They are very professional. It's been a good experience and I don’t have problems with pests.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 15, 2018
I recently had Terminix do general pest control in the yard and it was excellent. We've known the technician a couple of years now and he's good. His name is Melvin and he's very knowledgeable, which I like because I've got a background in having a FIFRA permit. They do a good job and answer our questions, and if there's any problem, they'll come back and do it again.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 15, 2018
Terminix was out here to do quarterly pest control. So far, the technicians they sent out were good. And their reps were courteous and they did what they can to coordinate.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 15, 2018
The gentleman from Terminix lets us know when he is going to get there and he is very friendly. He seems to be very proficient in doing his spraying and so forth. I'm an ant expert and he sprayed at all the corners and showed me. Dennis, the one that was here before, showed me all the ants and we had the trees there. The tree limbs were close to the house so he suggested to me that I got to make sure they keep that tree trimmed. Because if it touches the house, then we will get the ants in the house. But we don't have that problem anymore because when Irma came through, that tree bent over and now the ants would have to jump about 10 feet to get to the house, so that takes care of that problem. Our pest activity is now very rare and we keep a few little ant poison spread around ourselves to help them under control. Everything's just fine, but they could serve me better by cutting the cost in half but I do not suppose they are going to want to do that.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 15, 2018
We’re going to be selling our house and we’re only going to be in it for the next nine months. We were with another company, and our five-year bond was up and we had to renew. They wanted $1300 to renew and they didn’t have any sort of short-term type of coverage that would help us. So, I reached out to Terminix and the rep told us after doing an inspection, if they felt comfortable, there would be no actual treatment for the house, but if there is any damage, it’s 100% covered.
We worked with the Terminix representative quite a bit over email, and he explained everything. I had concerns about going without coverage and if the bond that we would get with Terminix would be transferable. So, he sent me all the information and made me feel comfortable with things. Scheduling our service with Terminix was easy. I called directly and the technician came a few days later. He did the inspection and everything that he said. And there had been no pest activity since the service. I’d be happy to refer Terminix.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 15, 2018
I called Terminix a year ago last April because I had a termite tunnel in the wall. They came and they did all whatever they do. And then, I called them back just in January because that little tunnel came back in the same room in a different location. Terminix came in the house and we showed them where we saw the termites sneak in through the wall there and they sprayed or whatever they did. This was a return of what they did eight months before. They sprayed and they said they'll be back for the one-year inspection of the things on the outside that they put in the ground. They'll be back in April for that. I had no problem whatsoever with the technician who came out and he was thorough. I haven't seen any pest activity now since they came out and covered up the hole in the wall where they came through.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 15, 2018
Terminix comes for a regular maintenance. They call us and let us know when they're coming. They leave a message 'cause I don't very often answer the phone but when I have, they've been fine. We started with ants then we saw a mouse one time and I wanted them out here. The gentleman who's been here before has always spoken with me and gave me some tips. I liked it. And we had a bunch of leaves somewhere in the side of the house and he said, "Well, they like that." And so he said we need to get rid of that and we did. So, he's always been really good and informative. We don't see any ants but there's been a few spiders. So the next time he comes, I might talk to him. Terminix has been good to me and I would recommend them to a friend.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 15, 2018
We had a problem with mice, and Terminix came out and checked the traps, reset them, and reset the bait trap as well. The scheduler online is easy to understand and accurate, and I found I what I needed quickly. The tech we had was polite and knowledgeable. We had a very good experience. Since the service, our pest activity was definitely reduced. I would recommend it.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 15, 2018
We live in Louisiana and termites are a terrible thing to have in the house and getting a service from Terminix was a necessary thing that we have done. And out of all the research that we've done, Terminix is the best company for termite service. We got a termite prevention service with them so they followed the traps around our house. My wife doesn’t like any bugs in the house. We don’t have any bugs at this point, but we wanted to start the quarterly program with them coming and spraying a product for bugs.
We called and talked to the manager and he sent the termite guy the next day and then the bugs spray guy came the day after that. The guys have been great and very polite and courteous. We asked them to call first because we have three dogs, so we wanted to make sure they were inside if their work was outside and make sure the dogs were outside if they were doing the inside. So, we had to coordinate that and they were really good about it. They also called before they came and let us know how long they’d be before they got here. They did their job and then left. The service was all done within three days. The bugs spray guy said it would take a couple of weeks for the sprays to take effect. We saw a bug right after the sprays, which was expected, but we haven't seen an increase since then. I'm very satisfied.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 15, 2018
Terminix recently came for a regular visit where the tech sprayed. He's very nice, patient and he answers any questions we have. He's great and we're very happy with him. Everything's looking very well and I would recommend them.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 15, 2018
We've had Terminix for seven years and our technician have switched throughout the years. But our current technician is excellent. We just get our external surfaces treated unless we have ants inside the house, which I don't think we have had since we are keeping up on the service for preventive maintenance. But when we had a big issue with carpenter ants, Terminix came out and took care of everything. And we haven't seen a problem with them since we've been staying up with the treatments.
Terminix typically gives us a heads up a day or two before they come out. We get the service every three months, and I've noticed that it changed a little recently. In the past, we got an automated call saying they are going to come out and then the technician calls the day before just as another heads up. But now, the technician just texts me when he is already on his way out. I had a situation with a previous tech where he showed up and didn't come to my door and I happened to be in the bathroom. They usually walk by all our windows, and luckily I was in my robe when I came out. I didn't know he was here that time but it was okay. It could have been worse. But the communication I have with my current tech has been good. And I've been very happy with this guy.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 15, 2018
My experience with Terminix has been good. They'd send me a text or email to let me know that they're coming. Their technician was friendly, helpful and courteous. He came out and I did have an issue in the kitchen with the German roaches, and he sprayed, but they were back within a week. That was the only complaint I had with them. However, I've switched to another company where the rate was cheaper.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 15, 2018
When I first moved here, there were little cockroaches on the kitchen cabinet. There was a Terminix sticker on it, so I called them up and the problem was solved within the first month. The first time, the tech came inside and he took care of it. The last time he was here, he did the outside. He left me with the little boxes all around, and I keep checking them and I don't see anything. He was very nice and patient. I'm completely satisfied.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 15, 2018
I had seen a couple of roaches in the bathroom and then in the kitchen. And when the Terminix technician came out recently, I told him about it and he sprayed in for that. He went outside and sprayed into the red ant bed, too. He's always been very nice. Terminix has been sending him out and they call and tell when he's going to be here to inspect. The service has been okay. I keep getting red ant beds, so they always come by and check it when they come over here.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 14, 2018
I like Terminix a lot. Recently, they were at my house for termites. They called and said there’s somebody coming out. A technician came. I followed her around and through the house, and she told me what she was doing and explained herself. I'll tell other that if they got termites, Terminix would find the termites and it would be easier to deal with.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 14, 2018
Terminix is worth the service. We have Terminix service for many, many years now to deal with insect control. They do a good job in contacting me on a regular basis through email. The service is preventative and they try to minimize the amount of insects inside the home. The last time the technician came, we had a conversation, explained what he was going to do, and he did it. We had rented in the residence for so long that I can’t remember what our situation was like when we started, but obviously, there was a need for Terminix's service as there was a substantial amount of insects -- spiders and ants. But things are good now and we hardly even notice insects inside the home.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 14, 2018
I have rats and mice up in the attic. Terminix came out and filled where they thought we were having a problem. But when I went up with the most recent Terminix guy who came and showed him the area that I wanted him to check because I'm old and I walk with a cane and I didn't want to climb out across the joist to check to see if they caught anything, he said he can't go over unless there's a plywood across the joist because the company changed rules and he might fall through the ceiling. He just went around and treated the easy stuff but that wasn't his bailiwick to take care of that end of the attic. I'm guessing they have a certain faction in their company that handles this kind of work because the previous guys set the traps and put wire up there to keep any critters from coming in all over the sections of the attic that don't have plywood.
We are so happy you had such a great experience!
Reviewed Feb. 14, 2018
I’m having my house tented on March 6 and that would be the most traumatic thing that’s going to happen to me all year. I've got to rent a car and make arrangements to stay at another place. Now it’s Tuesday but I started calling Terminix since Sunday because before I rent the car, I wanted to hear again from Terminix, not just that girl who called me. But they've got all these other appointments for the bait traps and the pest thing but those are not crucial. I was told if I don’t have my house tented, I’m going to lose my house so that’s more important. But the tent didn't really show until I spoke to Anthony. He was able to talk to Jeff who is down here in Miami and they have their own special file. They’re going to call me in a few days before March 6 to let me know what time because the guys have their schedule for the area and the type of job that’s going to make up their map.
I’m looking forward to that tent. I couldn’t have had it years ago because I had other problems with pets and it would have been more traumatic for me. Now, it’s just me so it’s more manageable and I don’t want to lose my house. That aside, everybody at Terminix is very nice and cordial in the company. They know that they've got to behave because they would be penalized so everybody is on their best behavior. The service is a little expensive but I'm happy with it and I like that when they do the bait trap, they bring the little flags to mark those traps on my yard.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 14, 2018
Terminix come every three months for a scheduled routine maintenance. The technician was a wonderful gentleman. He's very personable and caring and he seems to really care about me as an individual and about my home. It's not just a job for him. I really like this guy. He's a very good person and a very good representative for the company. He's an overall great person and a definite asset to the Terminix team. However, I'm still seeing a few spiders, but my home is back to a lake. So, it's hard to get rid of all the pests although I'm not seeing any major things. Nevertheless, Terminix is definitely a good investment.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 14, 2018
Terminix comes out and does pest control for me. I've been using them for 10 years now. So far, the pests are staying out of my house. Initially, when they told me the service was for ant control, the told me upfront that they won't be able to stop the ants. What they would do is they'll give the ants an area that they can have, and that's what they have done. They gave them the back fence. So I can see ants back there once in a while but then they take care of the termites. So, it's kind of a mutual benefit.
If I needed extra service for something or if I just need to reschedule, their reps have been very accommodating. All of their technicians have been very friendly and very knowledgeable. If I ask them questions, they take the time to explain something. I'm what they are concerned with at that point and that's what really makes me appreciate them. I have not had a bad experience with Terminix since I've had them and that was one of the reasons I stayed with them. I've recommended them to a number of my friends.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 14, 2018
I had bugs in the house and I couldn't get rid of them, although I had been trying to do so for the longest time. I used to foster kids and the bugs came with them and wouldn't leave. The Terminix reps that I spoke with on the phone were very nice. The rep that came out and did the initial inspection was also very nice. He told me that I didn't have termites, which was a relief. Then he talked about what their technician would do and what to expect when the technician came out.
We scheduled an appointment for the technician to come out and I loved that the technician came on time. He was very professional and polite. That was great and I appreciated it. He was also very knowledgeable, which made me feel good because I have indoor pets and I didn't want him to put any kind of chemical in the house that would harm them. He assured me that the product he would be using would be completely harmless. He used this product in my house where I told him I'd seen these critters.
Since the technician did the service, I haven't seen one pest in my home. I've been telling people about my experience with Terminix and that they need to call this company if they ever need to get rid of some pests. I had someone from another pest company come out before, but my experience then was the opposite of what it was with Terminix.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 14, 2018
Terminix used to send emails for the schedule of the quarterly spray service and I used to be able to move it out but they stopped sending emails. Yet the service is scheduled on a weekend while I’m home and the technician calls a day before he comes because I have two dogs that run in my backyard and I need to lock them up. Then the technician shows up and does his work. I don’t have much interaction with the technicians but they’re very nice. And when they leave, they tell me if they see a problem or not. Now, I haven’t had any pest activity except for a spider every once in a while. I’m very happy with Terminix and I have already referred them to another person.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 14, 2018
Terminix sends a reminder that they're coming, and then they schedule it. I had an inspection recently and it went very well. The gentleman who did it was very nice, thorough, pleasant and respectful. He introduced himself at the door, and he told me where he was going to be and what he was going to do. It was excellent. And he was a young man, which was doubly impressive.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 14, 2018
The Terminix technician was here for a very short time spraying around the perimeter of the house. The technicians were always very polite and professional. I had another company originally that sold their company to Terminix two years ago. So, I was used to him, but then when Terminix took over, there was no problem. I've only have two or three different service people come over and they were fine too. Terminix contacted me quarterly and I told them a time back that I had to cut back on the service because I'm recently widowed and I didn't have the money to have them come over as frequently as they wanted to. Scheduling service with them is no problem. They're very agreeable to whatever I need. I have no problems at all with any insects at this time. It's winter time and I don't know if that makes a difference.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 14, 2018
Terminix calls and tells me when they're sending someone out who then comes on down. Occasionally, they’ll find roaches in the house, but it hasn’t been overpowering like it has been in the past. It's better than before.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 14, 2018
I have a number of different accounts with Terminix and I have a quarterly service with every one of them as preventative maintenance. I have an exclusion policy as well as pest control with the Terminix in Buffalo. So far, they’ve all been fine. Their technicians come at their convenience and they do the outside. I’ve been using them for so long and when I call their local offices, their reps have always very polite and very informative. They help me with any questions I may have, and they all seem to be doing their job.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 14, 2018
We have Terminix come out annually for termite inspection. It's an ongoing preventative service. But they dont reach out beforehand when they'll come out and all of a sudden, they'll appear. I'd like for them to call before the day they're coming. They’re mediocre and they should be better at reaching out.
Your feedback is much-appreciated Karen. Thanks for sharing and have a great day!
Reviewed Feb. 14, 2018
We were dealing with carpenter ants in our bathroom area, German cockroaches, and a little bit of mosquitoes. We had Terminix come out and since we started the service, their guy, Raf, would always come out to do his job and get rid of the carpenter ants. So, I was happy about that. The last time he came out, I wasn't inside when he had to spray the house so I didn't get to see if he did my kitchen area. The next day, we had roaches there so I told him about it. He said he didn't spray in certain areas because I'm pregnant and about to give birth, and he didn't want to put toxic chemicals there. So, I told him that if I have anything I’ll just take care of that little problem myself by keeping the old place cool.
Raf also let us know how to keep our trees in the yard from getting something bad. He was very informative and he tells us what the materials are used for. He also calls us in advance to let us know that he’s going to come out and when he'd get there. That way, if we need to clean up, he wouldn't just pop up on us. I like their service and I would recommend them to other people so, they can try Terminix out for themselves.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 14, 2018
I’ve had great service with the technician from Terminix. I get an email saying that my scheduled quarterly service with them is going to occur on a certain date and time then a technician usually calls me the night before to let me know. I mostly communicate through phone, text or email. I open my gate the morning of the scheduled visit and I get a communication saying that the guy is on his way, that he’s there, and that he's done. I then get an email with my invoice.
I leave for work early and get home late. But on the couple of times I got to interact with their technicians, they were very positive and they guys were very knowledgeable. The technicians change but I’ve had the same one the last couple of times. Despite the changing technicians, I’ve had the same service out of each guy who had done the service. It has been pretty consistent throughout. I’ve been very pleased with my Terminix service, the followup, and the communication. I’ve never had a company do that until I started working with Terminix.
And the pest activity is none existent. The very small activity I have found, has been dead pests that maybe just happen to be out in the room or the garage. The chemicals definitely seem to be effective. Also, the chemicals are printed on a form and I get an email with the same information. It’s very detailed on what the technician used, what he observed at the time of service, and what he did to remedy that or to take care of that defect. I commend Terminix.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 13, 2018
We used Terminix in Nebraska and moved to Florida and were told that we could transfer our service, we really didn't want to but we figured since we paid for it we might as well, so today we sat at home till after 4:00 waiting for the guy to show up, then all he did was try to sell us termite protection then told us we could not transfer our service and that we had to pay him to do anything. This is why we didn't want them. They are pushy and do a lousy job. Pushy service guys. I told him to get off my property and he flipped me off and laughed. What a loser. So I would not want them to ever step foot on my property again. I would suggest the same for anyone out there. This guy need some help with customer service.
Reviewed Feb. 13, 2018
I had a good experience with Terminix. The gentleman seemed to be very thorough and knowledgeable. I might have to schedule an extra service but I've had good experience when I'ved had to call them. I've been very satisfied and I haven't seen any significant amount of pest since the service. Sometimes in the summer we might see some ants but that's it. So I would recommend them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 13, 2018
Terminix was recently here for mice infection and to find out if the little traps that they set up were catching anything. When I called them, I spoke to a rep, told them my problem and they set up an appointment to have a rep come out and check out my complaint. Their technician was very good. I told them my problem and they told me what they could do to solve it. They also made an appointment for me to have a rep come out and inspect because some stuff that is being taken care of is in the walls of the house. I highly recommend Terminix.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 13, 2018
Terminix has a really great team. They're very responsible. The schedules is the only issue that maybe they can fix better. Normally, they say that they would come in at certain hours and it would be something between one hour until noon. We would wait for them but we also have to go out or do things in the day and they would go maybe at the end of the afternoon. But the rest is a really great experience.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 13, 2018
I had a great experience with Terminix. I’ve got the number of the guy who does my house. So, if I ever have any issues I call him directly. He’s great. He tells me what's going on, takes care of everything and anytime I have any questions, he’s always available to talk. I have a quarterly service set up and he calls me and lets me know they’ll be coming in and what day the service will be done. Also, he was good about working with me on my time which makes a big difference to me because most people are working in the day, and it’s hard to be home to make sure that they can get inside the house and do what they got to do. But if I need him sooner, then he’ll come. Since the last time he was here, I have only seen one little roach the other day. Other than that, I didn’t have any issues at all.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 13, 2018
We have a pre-scheduled service with Terminix. They come every three months and they send me an email, a text, and a phone call that they're coming. When I have had an issue, they've been able to come and take care of it for me. Their technician recently came and she sprayed the house down and she left. And I haven't had any birds, nests or any problems since the service.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 13, 2018
We have a fellow from Terminix that comes and does spraying for us and so far, we've been with them for four years now. We had a rat problem before and Terminix helped us take care of that. Their rep would send a message as to what day their technicians were coming. On the other hand, their technicians were professional, friendly and they listened. If we say we see some ants over here, they get right on it. It's always the same guy so he has gotten to know us. I just wish the prices weren't going up. Nevertheless, Terminix does a good job. They come when they say they would and they're very thorough.
Reviewed Feb. 13, 2018
Our recent experience with Terminix was in January where they came out for rodents, ants and roaches. The tech came out twice for that, and he would call me for scheduling and if he is coming. He helped me about my garage where the rodents might be tucked away, so I had to clear the area and put down sticky traps. Since the service, I have not seen any rodents or any mice. But I have those mice repellent that you stick in the wall socket. And I guess it beeps out a loud beeping noise that humans can't hear. Terminix is all right.
Your feedback is much-appreciated. Thanks for sharing and have a great day!
Reviewed Feb. 13, 2018
I bought a house and there were lots of cockroaches and spiders and what looked like mouse droppings. I had Terminix come out and spray, and I had another guy come out and do a termite inspection. The personality and the attitudes of both the gentlemen that came out were very good. The only thing was it was it was a little hard to set up an appointment with Terminix at first. I went online and tried to make one and they didn’t have anything available listed there. I work and it was hard to coordinate, but their guy Alton came out and was great. He called me and set up the service for the very next day. Now, the pest activity has slowed and although I still find one every once in a while, the situation is much better.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 13, 2018
Terminix comes every three months. The technician was delightful. He showed us a picture of his new baby. We have his number and we call him if we need something and when I get a Jurassic roach in my garage. The Terminix service worked. We had it in California, and then we have it here. People say Terminix is a little expensive and I said, "Huh? They're a lot cheaper". They're dependable, good and friendly.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 13, 2018
Terminix did something they call an exclusion. I live in a high-rise condominium and I was experiencing mice. And so, what they did was they came over, and and they plugged up every hole like behind my HVAC units and around my dishwasher hoses and every place the mouse could get in. The technician was great. I didn't have any problem with that at all. I like it. But considering how little time it took, it was overpriced. But it was effective and it was good. I have had this done before in the last two years and I paid $700, then you got to have them come out and do it again and pay another $700. For me, that's too high and I don't have a place as that big. Also, the lady who came out the last time before the exclusion was done was trying to talk me into more service, which irritated me because they already overcharged me for the service that they're going to provide. But I ignored her and I didn't pay for more.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 13, 2018
The Terminix service has been ongoing. We haven’t had a problem with that. I’ve seen less spiders around and the little problems we had. When we first moved here, there were a lot of little snails. So those are gone, and ants as well. Pest activity has improved. They’re efficient and kind. Occasionally, when I meet their technician, he’s very mannerly and they ask me if I’m satisfied. I would recommend them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 13, 2018
We had called Terminix and they did an inspection and they injected some stuff on each slab at the site where they found the termites had gotten into the house. And they had also set day traps around the house to check for other activities. And recently, the service guy came out to do our yearly termite inspection. He noted for the traps that they set up, and he did a thorough inspection around the house, also. And we had no problems with him and he was knowledgeable and helpful. The service is good. I have not noticed any pests inside and according to the report that the guy gave me when he did the yearly checkup, they had zero indication of any activity.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 13, 2018
We had pest last winter and I didn't want to go through that again. So I called Terminix and it has been easy to schedule the service. And the technician was really friendly and helpful.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 13, 2018
I recently leased a single family home and when I moved in, it was infested with cockroaches and mice. That wasn’t visible when I did the walk through because the house was so cluttered by the previous tenant. Terminix came out to do an initial inspection and they stated that the recommended course of action would be not only to have a contract but to also have what they call an exclusion process which cost $9,500. They would come in, remove dead squirrels from the crawl space, and set up the crawl space so that squirrels and rodents couldn’t get in. My landlord said we would not be doing the exclusion package for $9,500. And the agreement was that I would pay for the contract with Terminix then I would get reimbursed.
So I paid Terminix for the contract. They came out once and put down two mouse traps and some roach bait gel. The did very minimal work and said that if I saw any bugs or the traps were filled within the next five days, I could call them because I have a contract. They’d come, remove the dead rodents, put brand new traps in, and if the insects increase, they would come and spray. So after that, I called to set up an appointment.
I spoke with the service manager who told me that he looked at the initial inspection and that my house isn’t worth the service because I would cost them more than my contract is worth. He also told me that he was terminating my contract. I told him that I would like that in writing but he said that he didn't have to give that to me. But I told him that contractual laws states that he needed to give me a cancellation in some form of writing because it was after 72 hours. He still insisted that he didn't have to so I told him to show me on the contract where it says that he didn't need to do that.
He began to speak to me in the most arrogant fashion after that and he started talking down to me as if I was a third rate citizen. I told him that I wanted him to uphold their end of the contract, and to get a guy out here to remove the dead rodents and to spray. I also asked for their general manager and their district manager, but he said that that was his position. I dealt with this guy for three days in a row and his demeanor did not change. He was very condescending and at the end of it, I was so distraught.
I ended up having to call their 800 number and being passed through their corporate affairs. This happened at the beginning of January and I finally got a refund from them about five days ago. Then I had to go and procure a contract with Orkin for $100 more a month. I am disgusted with Terminix. I’ve never been treated in that fashion before and I feel that I can’t be the first or the last person that they’ve treated like this. Hopefully, Terminix would either replace that man or train him with proper customer service. They should also go over the terms of their contracts with him because apparently he forgot.
Reviewed Feb. 13, 2018
Terminix comes to do their monthly service and they contact me by phone or email for the schedule. Most of the time, I’m not home when the technicians come, but when I am here, they do everything I ask them to do. They are very professional. They spray outside, take care of the yard, go around and take down the spider webs, and spray in my detached garage. Sometimes I have a conversation with the tech and his demeanor is very well. The pest activity is okay until summer comes. I have a neighbor with some dogs and I have a problem with fleas sometimes, which they address as they come back and spray in my garage and stuff for that. But other than that, I don’t have any problems and my experience is good.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Feb. 13, 2018
I am a new purchaser on this house and the Terminix contract was already on it. They've been out for pest control and checking, and there's a contract for the wildlife situation, too. The reps have been very nice, and the techs were fine. They are very prompt and they keep in touch with me by email to let me know that somebody's coming. They're easy to deal with as well.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Terminix Company Information
- Company Name:
- Terminix
- Year Founded:
- 1927
- Address:
- 150 Peabody Place
- City:
- Memphis
- State/Province:
- TN
- Postal Code:
- 38103
- Country:
- United States
- Website:
- www.terminix.com
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