
Terminix Reviews
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About Terminix
Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.
Visit www.terminix.com- Skilled technicians
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Terminix Reviews
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Reviewed March 12, 2018
Scheduling my service with Terminix was fast, easy and quick, and so was their service. I called them to schedule my service. But I had to reply to inspections done and I had to call them as part of the reply to inspections. Since the service, I haven't seen any pest activity, but I never saw any before.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 12, 2018
Terminix comes annually to inspect for termites or bugs and things that come through SOS. The Terminix tech calls us and comes. We haven’t seen any termites and hopefully we won’t.
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Reviewed March 11, 2018
My parents used to have a monthly service with Terminix plus the yearly inspection. But since they are deceased now, we just kept the contract for the yearly termite inspection, and we're trying to get the house ready to sell. I called Terminix ahead to schedule the service and I had very good interaction with the technician who came last month. He was very courteous, punctual, and did a very good job. Also, my mother was very pleased with Noah, the fellow who came once a month and he was one of the last people she talked to before she passed away in August.
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Reviewed March 11, 2018
I have the yearly termite thing with Terminix and then I have the service where they come and do the pest inspection for spiders and bugs. They recently came for the pest spraying and it was good. Their service is set up quarterly and they call me and let me know when they’re coming, and then if it's not convenient for me, I’ll tell them a different time. I have a very good technician and it's the same person every time. His name is Carlton and he's excellent. He is very thorough and he always bends over backwards to help in any way possible. I’ve been a Terminix customer for many years and I’m very pleased with their service.
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Reviewed March 11, 2018
We have Terminix in my mother-in-law's house for a few years already because we have spiders. The contractors are usually nice, and they usually send a text to make sure that they can come out. The treatment works like it is supposed to.
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Reviewed March 10, 2018
I will never recommend this company to anyone. On March 2018 the Technician came to my house, did my inspection however there was nothing found. My garage doors were opened and I had a brand new bottle of $80 Termidor on my table very visible. No one ever visits me and have no traffic flow on my property. I'm one of those guys who remember where I put all my stuff. Needless to say when he was gone, the bottle was also gone. I called him on his cell and asked him, obviously he denied taking it.
When I called the company and talked to the manager he said that this guy has been with the company for years and no one has complained about missing items. He didn't do anything to help me recover my item therefore I am going to cancel my contract and deter anyone from signing up from these thieves. I'm the manager of a huge corporation who have Terminix for our pest control but after this unfortunate event, I am also canceling the contract. Because of this incident, I'll be installing more cameras especially in my garage.
Thank you for contacting the Terminix on Consumer Affairs Review! Website. We have received and reviewed your request. A Terminix franchise office services your property; therefore, your concern must be addressed by your local Franchise Management. Please sign up on the TrustTerminix website at www.trustterminix.com.
Reviewed March 10, 2018
The Terminix tech recently came out for termites. He did a walk-through of the baits and the bait station, and checked it. Scheduling was good as Terminix responds right away. It was a good experience and I'd recommend others to them.
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Reviewed March 10, 2018
Terminix has been good. I have been with them off and on about two years. They came out originally for roaches. Scheduling is wonderful, they are on point, they come on time, and they don't lollygag. They take good care of me over the phone. The tech is polite and he tells me what they have to do. He is upfront, too, which is good. Since our services, pests have decreased.
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Reviewed March 10, 2018
My kid was scared of bugs and we had seen a couple of them, so we got a general routine service from Terminix and kept it in our house. Scheduling was perfect and everything worked out well. The technician came out the first time and then he would call and come out every three months. He introduces himself and talks, lets me know what he is out there for and does the job himself. It couldn't be any better to have this customer-type relationship and I hadn't seen any bugs since so I was satisfied and I have recommended them to my aunt. Terminix is the best choice for me and they'll get rid of whatever you have and get the job done.
We enjoy reading about the excellent service our technicians perform. Thank you for the feedback and for being a Terminix customer.
Reviewed March 10, 2018
We have had Terminix for a year already. They are prompt, and they are professional technicians always. They come once a quarter. Since having them, I do not see anything that I should worry about. It has been very good working with them. I highly recommend them. Keep up the good work.
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Reviewed March 10, 2018
Terminix came out for pest control. I have a contract with them where they come out four times a year to spray for bugs. Visits are pre-scheduled. The tech, Adam, usually calls me up a couple of days before he comes out and everything is working out fine. We are pleased pretty good with his service, and he does a really good job. He is very polite, usually on time, and he does a complete job twice than before. If he cannot make it, he will let me know in advance. He doesn't skip on the chemicals, too. We used to have the little bitty ants and we could never get rid of them. But, since we called them out, we've only had to call them out maybe once or twice for a re-spray. So far, our experience has been great.
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Reviewed March 10, 2018
My experience with Terminix was perfect. I couldn't ask for anything better. The technicians come right out whenever I need them. We schedule and they call me on the way out here. They do the job and they're gone. They were out here twice. I called them for ants once and they took care of the problem. They come out once a year for the termites as well. They have traps that they fill up. And the last time that they came, the termites had eaten up the bait.
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Reviewed March 10, 2018
I'd seen Terminix servicing homes and they were recommended by a neighbor for my old residence. I'm a homeowner now and before I moved in, I wanted to have the place fumigated. They come out every three months and they notify me through email. The last time they came out, the tech was nice, courteous and very attentive about safety, making sure that we didn't put any food in the cabinet after three days. So far, I haven't seen any bugs in here. It was a good experience and I would recommend them to somebody else.
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Reviewed March 10, 2018
I have a good experience with Terminix. They have been very courteous and on time -- they give a time frame. They will even tell us that they might be here earlier and they'll let you know when the person is on their way. And then they give you a call and they talk to you what they are doing. They come out for ants and roaches in the kitchen and on the whole house. They have been very helpful. We, however, have a few pests in bed as they come out with the rain. But, other than that, things have been very good at home since we got their service. They certainly can get a recommendation from me.
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Reviewed March 10, 2018
I'm an outside contractor and we have a lot of exterior landscaping being done. Terminix re-molds twice a year and we've had them for quite a few years. They've always done a good job for us. Their tech was just here yesterday to check for mold. Scheduling their service is very efficient and nice. They call me first, and then they call me again when they get to our house.
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Reviewed March 10, 2018
The Terminix technician was very courteous, helpful, nice and very thorough. He checked everything in the house. I couldn't ask for anybody better to come in and inspect the house. We have a yearly termite service and their customer service reps were very helpful to give me the information that I needed.
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Reviewed March 10, 2018
I had Terminix several years ago when they came out and treated everything, and they've been coming back ever since. They recently came out for my annual termite inspection. They did a good job and I was satisfied completely. Also, the tech is very friendly. They call and let me know when they’re coming in. I have recommended them to friends.
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Reviewed March 10, 2018
We used to have Orkin way back in the day but once we changed to Terminix, we've had no problems. They’re very efficient and the people that they send out are quite knowledgeable about looking to see if there’s termites or rodent droppings. I’m happy with them. They come out every three months and they let me know when the time is due. They contact me to say that somebody’s going to be arriving here at the house and we don’t mind the technician coming into the house because he’s the same young man that has been doing this for the past three years. He’s very personable and he knows what I like to have sprayed. He goes over by the hot water heater, our three bathrooms, the bedrooms, the kitchen and my little office. Last time, he came out and sprayed the inside of the house and the perimeter of the outside. Right after that, they called to check if the guy showed up and if I was happy with the service. And it has always been good.
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Reviewed March 9, 2018
We’ve had Terminix for a number of years. We have a termite contract with them and it’s been good. They came out the last time and checked the exterior of our house. I’ve talked with the technician and we discussed the termite situation. He seemed knowledgeable and knew what he was doing. I'd tell others that Terminix is good company and they ought to sign up.
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Reviewed March 9, 2018
Terminix talked me into something I wasn’t quite needing, or able to pay for. I've been with them since August. I had mice, and they put stuff out and after that, I don’t have any more mice. They solved my issue and they were friendly. The technicians are all nice and good.
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Reviewed March 9, 2018
The representative from Terminix that comes to my house is always friendly. He does a good job. I really like him. I've known him a long time through meeting him here. He goes above and beyond. I have surveillance cameras. He cleans the spider webs often and sprays extra where I needed because I’ve been kind of remodeling my house. I open up walls and he’ll put extra stuff in there for me for the bugs. It’s just great.
They try to do a price increase. Everybody wants more money. So I called them and told them that I’ll keep my service if they keep the prices same and they waived the new fee and kept everything the same. I’m totally happy with them. The representative I talked to about the price increase was really nice. They seem to be a super business. I live in a heavily wooded area. I got a lot of bugs. I see the dead ones around after they spray. They take care of them and they’re real nice about it.
They do the scheduling automatically. I get an automated call from them telling me that my service specialist will be there between the hours of this and that on a certain that and he’s always there. I was busy yesterday and I got an automated call from them after I called to have my bill remain the same. A little while later I got an automated call asking about how the service was. It’s a great company. It’s a pleasure having them do my bug service for me.
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Reviewed March 9, 2018
We were having a mouse problem and the Terminix technician came out. He set up some traps and told me what to look out for. We looked three weeks ago and saw three mice in the traps. Then we looked yesterday and just saw one mouse trapped. So there's fewer mice being caught and hopefully there will be no mice when I look into it again.
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Reviewed March 9, 2018
Terminix is very professional. One doesn't have to wait all day for someone to come out. They call prior to coming out so you’ll know exactly when they’re coming and they also send a text. I have mice problems so I called them, told them I needed someone to come out, and they gave me a date. The representative was great, made a price for me, and asked me what would be the best time for them to come. On this occasion, they came out rather quickly and it didn’t take a long time because sometimes I call and it takes a long time to get a date for them to come out. The technician who came was very thorough and he told me he was going to walk around the house from the outside. He would see where the problem was at and then he was on top of the roof. When he came back down, he explained the situation to me and gave me suggestions what they could do to fix the problem. So, the rat problem got solved.
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Reviewed March 9, 2018
There is usually a time and a date that Terminix schedules to show up and they do. And then they leave something on the door that says they were here and let me know what happened. The techs have been awesome, and they are just super when they come out every few months. They are friendly, helpful and knowledgeable. Our dialogue has been really good, and they have been great about notifying. Sometimes I am here when the techs come, sometimes I am not, but the experience has been good.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 9, 2018
I called Terminix because I was trying to open a contract for the pest control. They come to the house every three months and I have the appointment but sometimes I call to change the day. The people are very nice there and they have the Hispanic line. Also, the technician who always comes is very good.
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Reviewed March 9, 2018
A year ago, we had a mice problem so we reached out to Terminix. We have a regular service set up with them and the technicians let us know when they're here and when they're leaving. Most recently, they came out and sprayed around. I haven’t seen too many mice or hardly any this year.
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Reviewed March 9, 2018
Terminix does quarterly maintenance for us and their technicians come every so often. We've been with Terminix for five years, since we lived here. Scheduling our service has been good. We just wait for an email from them regarding our next service schedule. My husband usually handles the interactions with the reps and he likes the guy that comes out here. We get the same person every time.
Recently, the techs came when they were supposed to and they did what they were supposed to do. It was the regular time for their service call. Actually, we had ice and rain on the day they were supposed to come and I felt like that was a bad day, so they called us to reschedule and it was very easy to do that. We haven't seen any pest activity in our home since the service, but then it's winter. If we do see any pest activity, we'll just call Terminix and the technician will come right back out and fix it. We've had a good experience with Terminix. While we use them, we don't have a pest problem.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 9, 2018
Terminix comes out quarterly for the bugs, spiders and roaches. When we needed to reschedule our initial meeting, their reps got it done and everything was great. We've had their techs for three times and the people who came out were pretty cool. But the treatments we're getting worked for a few weeks only. Even after the first time they came to spray, we were still seeing insects, though it wasn't as bad as before. So we are thinking of calling of them to possibly cancel because the treatments are not working.
Your feedback is much-appreciated Marshall. Thanks for sharing and have a great day!
Reviewed March 9, 2018
A Terminix technician comes out yearly to do a termite inspection. Last time, there was nobody to let the technician in the house but there was a station outside to be checked in. The person came but only spent two minutes. He did not check any of the traps and made an appointment for the following year. I called to reschedule but I was put on hold. They don't have much respect for their customer’s time. On the fourth call, I was told that he would be there between 3:00 and 5:00. Then I was called and told that it would be 5:00, and then it'd be 12 to 5:00. Then I got an email that he was on his way. I didn’t meet with him but I had someone there. But I don’t know whether he checked the traps or not. My past experiences with Terminix have been very good up until this last time and I’m not pleased with it at all. I’m not canceling my service but if I recommend them, I'd do it with some qualification. I’ll just have to wait to see what it is like in the future.
Reviewed March 9, 2018
Scheduling service visits with Terminix was easy. I asked them to set up a yearly thing and they've come out every quarter. They would send me a text message and tell me that somebody is on the way. Also, I've only met the technician face-to-face the first time he came out and the last time they came out, I was at work and they sprayed around the house. They're there when they say they're going to be there and what they do seems to work. We haven't seen ants since Terminix has been out. It's really made a difference and it could really help anybody if they needed it.
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Reviewed March 8, 2018
My mom owns the property next door and she has Terminix so we just went with it too. I've had Terminix service since I moved here, about three years now. Scheduling a service with them was easy. I just called them the first time and they came out. And now, they just do their repeat visit. I never call or schedule, they just show up. We had a flood last year and I wanted them to make sure that they check all other things. The guy went around and there was no problem because we were underwater for a couple days. Everybody that they always send out here is really nice and very helpful. There is no pest activity in my home, so far.
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Reviewed March 8, 2018
If you're looking to get pest control, I would recommend Terminix. I've been a customer on and off with them for several years now and I've never had any issues in any of the house we got. I just started back up with Terminix and we're signed up for quarterly services. When they come, they knock on the door to let us know that they're there. Then they explain what they're going to be doing for and ask if we need the inside done. Typically we don't need the inside done so they focus on the outside. Last week, they came out and did my first application. They knocked, talked to my wife, then went ahead and did the services around the house. They left the flags so I knew it was done even though I wasn't home. But my wife had already called me to let me know that they were there. Usually, I typically rarely see any type of bugs and I get to call if I do. But I haven't seen any insects since it's gotten cold outside. I've been satisfied with Terminix.
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Reviewed March 8, 2018
I have the monthly service with Terminix as a precautionary measure and so far, the pest activity in my home has been under control. The first time they came in, they did all the house and underneath it. So, it was good. They've been really nice and they explain everything in what they're doing to do and how to do it. Recently, they called and said they were coming. I said okay but when the tech came, I wasn't home so he just did the outside. But on the last visit I had that I was home, the tech was pretty courteous and thorough.
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Reviewed March 8, 2018
Terminix comes out quarterly to spray. We still have ants and it's mostly during the summer but they don't come in the house. Their technician was nice. He called to let us know he's here because we have dogs. He was very friendly and we appreciate that. We had good service. We trust him coming and servicing our house.
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Reviewed March 8, 2018
We have Terminix scheduled to come out every quarter. They send me an email, make sure the date is all right. They come out and do their job. One time we had to reschedule a service but it was a very easy process. The technicians that have come out have been really nice, very professional and very friendly. They always want to talk and make sure I understand what they're about to do. And I've really enjoyed the guys that have come out. They're very prompt as well. If they say they're going to be here at 9 o'clock, they're here at 9 o'clock. And I really appreciate that. Their service seems to be working too. I found some dead roaches outside and a couple inside that got through the door.
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Reviewed March 8, 2018
I just bought the house and I didn’t know anything about it, so when I saw lady bugs, I called Terminix. They told me they’ll be coming out quarterly unless I had a problem to call and they would come back out. Recently, the came out to spray as part of the new quarterly service. I have one technician and she was fine. She talked to me and told me what was going on.
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Reviewed March 8, 2018
We had problems with ants. Some guy from Terminix came out and he did the outside. Then, he came in, did the inside, and set up some traps and stuff for ants. We get a service every three months and they usually call a day or two when it’s around that time, unless we have an issue. Lately, our ant problem has been really bad, so we called them to schedule our service. The techs who came out have always been really helpful and knowledgeable. Overall, we had a really good experience with Terminix so far. The traps and stuff that they put in got rid of most of the pests for right now. But maybe when the weather gets warmer, they might come back.
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Reviewed March 8, 2018
I have Terminix come out and do a regular spray everywhere at our house for preventive measure. They’re usually pretty good about scheduling when I need them to. And the technician sprayed what I asked him to and he answered any questions that I have. I don’t have a bad experience with them and I've told a friend that she should use them and she did.
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Reviewed March 8, 2018
The representative at Terminix was very helpful. She basically told me the process of them coming out, what they would take care of and how much it would be. She also told me that if I had any more problems after they came out, they would come out for free to continue maintenance. They set it up for them to come out every three months. After I called that time, they came out within 24 hours and it was excellent. The technician gave me good information and answered all my questions. There was also a lady that came out and she answered all my questions as well. She told me what the ants were doing and how they were getting in the house. I watched what she did and what she told me was the truth. They took care of the problem and told me what I needed to do to keep them from coming in. They were very courteous and professional, and I would definitely recommend Terminix.
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Reviewed March 8, 2018
A little over a year ago, Terminix came and did an inspection, and then we signed up with them. The gentleman that came gave us a price quote, and everything he quoted, he delivered on. We signed up for the initial treatment with 17 stations outside, then they come every six months to check. We had an unfinished basement at the time, so they came and sprayed wherever they could.
The last time they came out, the rep contacted me to let me know that he was coming the next day to check. We were at work, and he came and checked the outside. He sent me an email saying everything was good and that one of the stations showed activity. He was very helpful and knowledgeable. He was the same person that did the initial treatment and the inspection a couple of weeks ago. Normally, we only have one swarm a year. But he said that when they did the initial treatment, we might get a swarm for the next year and he suggested we keep the service for an extra year just to make sure there's no activity after that. They're a great service and I would tell others to definitely use Terminix.
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Reviewed March 8, 2018
Somebody brought in cockroaches and we’ve never had them. And I started seeing them and so where they got out of hand, I called. Terminix is doing fine for us. The reps on the phone have been fine, too. They come out quarterly and if I need them in between, I can call them. The techs are excellent, and since we started the service I haven't had any more problems. I would recommend them.
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Reviewed March 8, 2018
My experience with Terminix was fine. Their technician was very informative. He answered all my questions and didn’t make me feel uncomfortable. He was excellent. I don’t have ongoing treatment with Terminix anymore. But before, I worked with John very closely. He would call me if the scheduled time still works for me and then he would go ahead and keep that appointment. Otherwise, they would work with me and re-schedule me. Their overall service was great. The time from the initial consultation to the actual service treatment was really short and convenient. They made it really easy for me. I would recommend them.
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Reviewed March 7, 2018
Terminix comes for yearly inspection on what they treated to see how that is and the pest treatment that they’ve done worked great. The reps are also always pleasant when I schedule for service. I’ve had numerous questions I have to ask and they’ve answered every one of them to my satisfaction. When the techs come they’d call me on the phone to tell me that they’ll be in route in such date. Then when they’re heading this direction I get a text saying that he’ll be here in a few minutes.
If I’ve been having any additional trouble or if I’ve seen any pest or anything that he needs to be concerned about I express those to him and he either takes care of it or they go on and do their treatment. He also gave me his cellphone number to give him a call if I get any troubles in between times that they come out. And he tells me he’s leaving then they’re gone. The pest activity has greatly decreased. The local manager also told me when I had the termite trouble that if there’s ever any problem, just call and let him know and they’ll be happy to send somebody out and fix it. They’ve been very friendly and very accommodating.
I tried calling several people before Terminix and they either didn’t show up or I was very dissatisfied when they came up and noticed they didn’t sound like they knew what the hell they were talking about. When the Terminix guy came out, I kind of explained the difficulty I had with some of the other companies about getting anything done. He assured me by saying, “We don’t work like that. If you got any kind of problems or questions, don’t hesitate to call for us. We want to make you happy. We want to make you feel like you got more than your money for us.” And they always have.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 7, 2018
We’ve had termites in other states that we’ve lived in, and to prevent any termites, these Terminix guys take care of everything for us. We've been with them for 5 years now and we are very pleased with the service. They're competent and very confident. They come out every six months and they checked the inside and outside of the house. They check to make sure I have no termites or pest activity. The technicians were very polite and kind, and they explained exactly what they’re doing.
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Reviewed March 7, 2018
We had a problem with mice and now, I got a problem with roaches. Terminix is currently taking care of that for us. The technician they sent out was polite and explained everything. He has been really well and helpful. I've told a couple of my other friends down the street who have been having problems with mice about Terminix.
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Reviewed March 7, 2018
We contacted Terminix and they came the next week. They’ve since been back once for a re-application and everything’s been really good. Their reps were nice and very helpful when we set up the appointments. And the technician who came out was polite and went straight to work. He explained how the gel works and where the insects would be. Now, we have almost zero pest activity.
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Reviewed March 7, 2018
Terminix does all right. I tell them there are traps back there and then they come in. They tell us they're done and sign a little piece of paper and away they go. However, sometimes they miss some of the traps. Also, we don't know they are coming because they don't call. It will be nice if they will call. But other than that, we're pretty satisfied with them and we don't have any termites since their service. So it's good.
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Reviewed March 7, 2018
I have rentals and one of my tenants said that they were having a mice problem. I sprayed for a normal spray but I had Terminix come and take care of the problem. They did a good job for me and I had a good experience. They let me know everything right up front and I took care of it and paid them right off. My tenant hasn't called me and said one word about the mice problem since, so the service took care of the problem. I'll use them again.
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Reviewed March 7, 2018
I’ve got some rental houses, as well as some rental trailers on the park so I don’t want a renter to move out and I’ve got roaches. I can’t rent it out again until it gets cleaned up so I’d rather not get them in the first place. The Terminix service is one that I provide for the renters. One problem that I have with Terminix is when I get a text or a call, saying they're coming out on a certain day, they don't say what they are doing and for which house. So it's a little confusing with multiple addresses. I have called them back and I said I needed to know what house they're going to because I need to let the renter know that they're coming. Even when they come to the park, I have to tell them what I want them to do. They were doing two trailers for the price of one house because a trailer is not as big as a house and they charge by the square foot.
The turnover’s really bad though. Every time they've come, it’s been a different guy and somebody would tell me that they quit and went somewhere else. The problem is they have to drive so far to get out here where I'm at and they would rather work in town where they can do more customers a day. They don’t spend that long on location so they should be able to do five houses easily in town. But when they have to come out here and then the next house is 20 miles away, there’s a lot of driving involved, which takes a lot of time. And apparently, they can’t make the money on this rural route as they do in a city route.
So the last time the guy came out to the park, he was in a hurry and he was here in less than 15 minutes. I signed a bill for a hundred and some dollars. I expect more than 10 minutes for 150 bucks for the month's service call. I wish I was closer to town where it isn't so hard on the guys. But I called Terminix and cancelled the service.
The people who are setting up these routes aren’t doing it right. If they’re gonna come out here in the country, then they need to try to get to where the guy’s gonna do whatever customers they have. They should get those for one day in one area. Sometimes management doesn't consider and these Terminix people go where they’re told to go. If it’s a real bad or a long trip, it’s hard on them. But otherwise, Terminix has been good and I’m happy with them. I still have them do some of the rental houses there in Bend, Texas and I’m gonna probably hire them back for the trailers too. Things right now are just a little tight.
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Reviewed March 7, 2018
I've had Terminix for the last year which was because I had issues with rodents. It took a while to finally get it resolved, but it’s resolved now. I have Terminix for both exclusion and pest control and they have been fine to work with for the pest control. They do whatever is asked and if you want something special sprayed. But on exclusion, they have a territory and the assigned technician has a very low 'darn' level. There was a dead rat upstairs and you could smell it. He said he couldn’t find it and that it must be stuck up there somewhere. I was going to have people coming over and asked if he could do something about the smell because I've been told that they have stuff that they can put up there and help at least kill the smell. He didn’t have any of that on him and didn’t have his ladder on him. He also said that the smell would go away in a couple of days. It was like he was more than useless.
After he left, I called again and got an appointment. Brett came out two days later and he said he just stood up the attic, saw where the rat was, got it out and cleaned up everything. He actually wanted it out of there, too, and he, at least, was determined he was going find it for me which was what I needed. I'm done with the other guy and every time, I put in a special request to have Brett because he’s the only one who actually comes and gets stuff really done. I let the manager know and the manager ended up doing the annual inspection. He was hard to get ahold of but when he finally came out, he was the one who really found where they were getting in and fixed it. I'm glad he did what he did.
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Reviewed March 7, 2018
I have dogs in our home so there's always a lot of bugs everywhere. I have Terminix come out every three months and I always have a good service from them. The technician that I get all the time is really good. He's always available when I need it. And he always adapt to my schedule because sometimes I can't be home. Terminix calls or texts me to let me know if there's going to be a service or the day of the schedule. Terminix is a great company to work with and I would recommend them.
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Reviewed March 7, 2018
Terminix did a termite inspection last time to buy us contract to prevent or to treat if needed. Scheduling a service with them was very easy. My interaction with their reps was very easy, very simple and went as planned. Their reps showed up on time, they were polite, gave me a business card and told me everything that was going on. They were very professional and reasonable.
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Reviewed March 7, 2018
Terminix is a good company and I would recommend it. I don't see any bugs and it's wonderful. It was very cordial and professional when we spoke with a representative on the phone and last time the technician came, he did a termite and a spider inspection.
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Reviewed March 7, 2018
Terminix took care of things and they were very pleasant. They told me that I can call them if I had the problem with the roaches again. The technicians were very friendly and they treated both inside and outside of the house. I called them when I had the service scheduled and it was very easy to do. I talked to someone on the phone and then they called me back and scheduled the appointment. The situation has been a little better and they're coming back for a second visit on the 24th.
Reviewed March 6, 2018
Setting up an appointment with Terminix has always been easy and smooth. We had an infestation and Terminix treated my home. Their technicinas did really good, especially in the condition then. It rained or it was during the rain when they took care of the business. And, they came out on a Saturday for me so I appreciated that. I got a contract now. I like Craig, the new guy that I dealt with. He was great. He set up the appointment, came to my home and handled the issue himself considering he's the branch manager because I had a problem with the guy that came the first time. He also answered questions, was very open with me and explained the process. He was professional and everything went well. So far we haven't had any outbreak. I haven't seen any pests and it looks like what they've done is working.
Thank you for choosing Terminix.
Reviewed March 6, 2018
I had some ants coming in. Terminix came out and they’ve taken care of that. I have them for years now and they go in where I ask them to. Everything has been fine and I wouldn’t be renewing my contract every year if I wasn’t satisfied with them. Their techs come out every three months and they are good. The company changed so many of them over a period of a couple of years and it looks like there’s a new one every year or so. But I haven’t had any problem with them. Their service is working and I haven't had any pest activity at my home since I started with Terminix. I would recommend them to a friend.
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Reviewed March 6, 2018
Terminix comes out for cockroaches. I have them for two weeks now and a lot of people say they're good, so I went with them. So far, they have been here once and they treated me nicely. They sprayed and it's bringing all the cockroaches out. They've done an excellent job
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Reviewed March 6, 2018
I was with another company and they got bought out by Terminix. They came out recently to spray for bugs and they will schedule too. They come out every three months and they call to set it up. We have been having the same tech and he is great, nice and friendly. I haven't had any problem since the service. Terminix is good, but it is a little pricey. Other than that, I'm satisfied.
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Reviewed March 6, 2018
Our technician Reggie has always been very friendly, very thorough and addressed any issues that we might have. He always asks if there are any additional issues. Terminix is automatically on with the schedule and then Reggie would call the night before or a couple of nights before to say he’d be there. If I need an extra treatment, all we do is call and he’s usually out here within a day or so. We always are able to keep the schedule because he just sprays the outside unless we have an issue and then he comes in. We don’t have any dogs so he just comes in and does his job. And then, he leaves us a note that he was here. We’ve had Terminix for 25 years now. They are reasonably priced and they do a good job. They’re here when they say they’re going to be here. I would recommend them.
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Reviewed March 6, 2018
In my first experience with them, Terminix did a spraying in the house, inside and out, and the treatment of the yard. We have ants in the yard and some wasp nests up in the higher parts of our basement, so all that was taken care of. The tech did a great job, and she was very professional, got in and out fairly quickly and took care of everything as expected. We have a schedule every other month now. She has scheduled it out and also called me the night before and let me know when she would be there. She was actually there a little early. She deserves a raise. They did a good job and I’m very happy with the service.
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Reviewed March 6, 2018
Terminix is efficient. I usually get an email that a technician is coming and then I get a text that confirms he's coming the next day, and I let him know if that doesn't work. I just have the gate unlocked, so he can do his job. He's very kind. The last time he was here, I had had surgery so I could not open the door. I told him I was in the house and he moved my trash can back up to the garage door for me. He's a nice guy.
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Reviewed March 6, 2018
I had some work done here at the house in one of my bedrooms, and we came to find out we had termites. One of the contractors said that it would be best if we took care of it before he proceeded to do the rest of the job. It would be a waste of time if we put brand-new wood and termites were still there, so that's when we figured to call Terminix. It was my first time ever to use Terminix and they were great. The initial rep told me they were going to be here in three days. However, I had rain and I had stuff covering the wood, and it was a mess. Somehow, he knew that I I needed them and he made it happen the next day, which was excellent. The tech that came was funny and cool. He showed me what he did. He was in and out fast, and he seemed professional. Now, it seems we've finished the part that needed to be fixed and so far, so good. Everything went great.
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Reviewed March 6, 2018
I called up the Terminix representative that we work with and asked him to come out and evaluate the issue that we have with the bees. The problem was resolved, but they came out a second time to make sure that everything was good.
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Reviewed March 6, 2018
We've had Terminix a number of years and they do both termites and all the cockroach and stuff like that. When a visit is due, they call me and tell me they’re gonna be here on a certain date. The representative is very informative and all my questions are answered. Then the technicians come out and they're very good. The technician was also very knowledgeable in what he was doing and he would explain everything. He had a guy he was training with him and they were both very professional. We’re very pleased with Terminix.
We enjoy reading about the excellent service our technicians perform. Thank you for the feedback and for being a Terminix customer.
Reviewed March 6, 2018
The technician of Terminix came once and he said I had an appointment, but I've never talked to anybody so I didn't have an appointment. So, I was confused. I think they probably left something on the answering machine but we don't ever check it. The only reason we have that line is to use our fax machine. And I guess they were calling it and thinking, "Well, she didn't call back so I guess it's okay." But what they did was just an outside check. And they've always come out before and everything has always been fine. Also, when they do say they're coming, they are here on time.
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Reviewed March 5, 2018
I happened to Google and Terminix had a $50 off promo so I decided to try and see what their quote was, then I’d call a couple of other ones. But I never made it past Terminix because they sounded like they were up on their game. I was really impressed and I told him my husband that we should go for it. He was excited and was very thrilled that we found them.
When the tech came in, he asked what the problem was and I told him. He was awesome. My son had some questions and concerns, so he explained what he was going to do. He had us vacate the house then he sprayed every room. Everybody left with the animals and I stayed. I showed the tech the whole house, so he knew every room, and turned on the lights for him. He told me I had to leave, too, so I left, and he went to the back room and sprayed. Then, he shut off all the lights as he was leaving each room and I was surprised that he did that. He did a great job and was out of the house real fast.
When he came out, I watched him spray himself down then he went around the yard and sprayed there. He did a thorough job and he also put some chemicals around the perimeter. Then, he came back and sprinkled stuff out. He explained what he was doing as he was going and said we were all set. He told us to let him know if we need him to come back. He also said that when he does come back any time between now and our next service, he would just spray and we wouldn’t need to vacate the house, which is nice because that was such a pain. It also stressed the animals out really bad and it took them all day to get unstressed, but it was worth it.
The tech had us wait four hours before we came back in the house with the animals and when we did, we had to vacuum every day and sweep every day. We’re still picking up bugs and they’re still dying on us. I’d wake up in the morning or I’d come from work and I'd see dead spiders in my room all crunched up, which was nice. However, I saw some baby ants crawling around in my room yesterday. I also saw some crawling roaches in the kitchen and they were huge. I killed them immediately and discarded them down the toilet. It’s only been three weeks since the Terminix tech was here and the stuff that the tech used should still be working so, I don’t understand why the bugs are crawling around.
We’re hoping to get a house soon down the road and I told my son when we get the house, we’re going to have Terminix spray the whole house first before we moved in. This way, we won’t have any animals in the house. Then, once we put everything in, we’ll have Terminix to maintain the pest control. I would rate them perfectly and tell people that they need to call Terminix.
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Reviewed March 5, 2018
Scheduling a Terminix service has been great. I like my Terminix technician, Jesus. I like how having the same guy. He’s great and he contacts me before, after and even in between to see if I need anything. I’m really pleased with the service. I only let Terminix spray on the outside perimeters. He came in once to do some tiny ants and we got that under control. I had a great experience with Terminix and I would tell my friends to sign up with them.
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Reviewed March 5, 2018
I had a lot of pests, mainly cockroaches, to control. I called Terminix and told them I needed help and they sent somebody out a few days later. When the guy came in, he asked me what and where the problem areas were and he did his thing. After that, he told me I have to give it a couple of weeks and not clean behind certain areas so we didn't wipe away his work. I've seen a very good improvement in my pest activity. It seems the cockroaches have definitely died off. The ones that are still alive look a lot slower and there's definitely a lot less of it. So, I'm pleased. I will tell my friends that if they have problems with cockroaches, they should definitely call Terminix because they will kill them.
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Reviewed March 5, 2018
We've got Terminix on a regular quarterly schedule and they came out like they were supposed to and sprayed the house. The service has definitely worked. We moved into this house six years ago and we definitely have seen an improvement. But they automatically schedule us and that has been a little problematic. There had been a couple of times that they've called and said that they're coming out the next day but I didn't know they were coming out. But when I told them the schedule wasn't possible, they asked if I wanted to cancel and I said yes. It was easy enough to go to website and make a change on the date.
Our technician has also been the same guy who's been with us since we started, and Joel is an absolutely phenomenal guy. One time, we had an encounter where we had one or two mice in the house, and the person that they originally sent out was trying to tell us a few more things. But Joel came by on the regular visit and he said he thought that it was an isolated encounter and we could just continue to monitor it. And he was absolutely right. We haven't had further problems. He knows the area and he knows these houses. He's very good and I would definitely recommend Joel. Some of the technicians are definitely better than others. But overall, they've been very effective.
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Reviewed March 5, 2018
The Terminix representative came in and he scheduled the service. They went through everything and did what they had to do. I haven't had any follow-up, but they told me to just call and they would come out.
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Reviewed March 5, 2018
I had a problem with mice and I've had a few different folks come out. Terminix's salesperson was really good. They were three times as expensive as the others but I ended up going with them. Within a week, they sent out two techs to do an inspection. They cleaned up a lot of the old mouse droppings and I really liked that. They also put out the traps, sprayed foam and closed any openings into the house. The techs came back a week later. We caught six or seven mice and they put out more traps. I haven't seen a mouse since and it has been a month now.
I think Terminix should run more promotions to get people more acclimated. There are a lot of small, locally owned places and getting in touch with them was a little more challenging. I never know who to call. It was always an 800 number. I like to support my local community. So, Terminix doing more to show that they're a local agency versus a big natural one would go a long way.
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Reviewed March 5, 2018
We bought a summer home in Maine. I had to make sure that there was no pests so I just bought a yearly contract with Terminix. I’ve done some special things with them like some sort of enclosure that they do to make sure that pests can’t enter the home at any hidden openings and I was very happy with that and the gentleman who did it. The representatives are very helpful. They explained everything very clearly to me and I’m happy with the results.
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Reviewed March 5, 2018
I have a quarterly service from Terminix. The technician who came out last time was very polite and very thorough. It was raining so he couldn't spray on the outside but he told me that I could call back and have them come and do it any other time that I wanted. They're always helpful. I have a daycare and they have to work around my daycare because they can spray and the kids would be here the next day. They came out and did that. They always do it on a Saturday. We had problems with pests for a while but it has been resolved. They've done a really good job.
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Reviewed March 5, 2018
There was one visit from Terminix a long time ago. I mentioned spiders and they came out and did it. However, they didn't tell us we'll be billed extra for that. It got complicated because it's a big company and you got this side and then, the other side that deals with money. And then, one side doesn't talk to the other very well. The communication breaks down, so they got all messed up in this flap about service versus covered versus not covered. And it was messy. There were things that were confusing and we were lost and they were scrambling to give us a good answer. But we resolved that and it's all been taken care of.
The most recent experience with them was a routine visit. The technician was sleek and good. He was very professional. He was quick and quiet too. He didn't get in the way with anybody or made a big deal. Everything now should go back to normal, whatever is normally scheduled because our bug problem is really not severe. The spiders have gone down as well. And as far as the termite stuff, that he did okay.
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Reviewed March 5, 2018
Terminix comes out quarterly for the insect inspection and the inspector is awesome. He’s always courteous, kind, very professional, and answers any and all questions that I have. He’s like a very gentle giant. He’s bigger than I am but he’s so easy and caring to where he just answers all your questions. For some people, you see him this size and you might be hesitant. But once he starts talking to you, he is great. And overall, there's nothing to worry about since having their service although there are some little critters like ants and spiders that get into the house.
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Reviewed March 5, 2018
Usually my experience with exterminators has been that they’re real arrogant jerks and they charge you a lot of money. But I’ve had Terminix for over a year and so far, it’s been good. The technician is professional and I haven't had any pests or rodents or insects since they came. They keep coming out until everything’s gone and they don’t charge you anything extra. The first time, they had to come three times. So now, they just do regular maintenance. They come at the same approximate day every three months. They would send reminders a week before and say they’re coming, and then they call the day before. On the day of, they also send messages saying that they’re coming. On top of that, Terminix seems to be a lot cheaper than any other independent exterminator as well.
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Reviewed March 5, 2018
My mom and dad had a termite problem when they bought Terminix for this home. We're paying for that as far as an insurance program. My biggest problem with them is that it seems like I'm always paying for something extra. They say there's plywood termites and then there's another type of termite, but for me, a termite is a termite. I'm paying too much. But when there is a problem, they do come out.
Your feedback is much-appreciated Judith. Thanks for sharing and have a great day!
Reviewed March 4, 2018
The Terminix technician, Tony, has been coming the last couple of years and we were more than happy with his service. In fact, I recommended him to my neighbors and some of them have been calling Tony and they are now customers of Terminix and are very happy. He knocks on the door and tells me, "Hi, Good morning. I'm here." He does such a thorough job that I don't have to tell him second time that, "You didn't do this or that." But that's not what happened the last time. The technician they sent, who was a first timer in the area, just gave a short visit. I told him that time, "You're done? You hadn't cleaned the few cobwebs." But maybe because there were not many spiders being winter and they didn't see any cobwebs. But other people they take a long broom and kind of clean everything. They go the extra mile.
My husband thought the money is sort of wasted. Maybe that is the style of his service. Overall it was not up to the par as they do other times. We were not as happy as before. Maybe they should send the same people and not get a switcheroo too much. They had told me that they will send them again as emergency again in two weeks but they never called me. They didn't call me but I referred it to my friend so if they could give me credit for one time my husband and I will be more than happy.
Reviewed March 4, 2018
My experience with Terminix has always been good. We got two different accounts with them and their technician comes out here every three months to do pest and termites. They let us know when they're coming and they do their thing. Their technician is very cordial. All work is always outside and he just does his thing and leaves. If there were occasions when we do have pests, we ask them to come in and take care of it. They're very good. We're very happy with them.
Reviewed March 4, 2018
When I call Terminix, they come out and the times that we have dealt with them, it’s all been pleasant. Normally, they would send an email saying that they are coming out. I’m in Virginia and it's being done in another location in Mississippi. It’s family that’s living in that particular home and I would have to check and make sure it was done. Last time, I also got a notification after the service was done saying it had been done and I got a bill. They do a pretty good job too.
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Reviewed March 4, 2018
I use Terminix services for termite protection. My contract was up so I renewed and they were supposed to come out and check the bait traps. One thing I would appreciate is if I can get a phone call when the tech is coming out. I never get a call and I'd like to be there. All I have is a note on the door saying he checked 17 and 30 stations and I have no idea what he did.
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Reviewed March 4, 2018
Three years ago, we had bees outside and Terminix came and took care of that. Last time, they serviced the area to spray as a preventative measure. The technicians have been very friendly and they gave suggestions when needed.
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Reviewed March 4, 2018
My boyfriend had Terminix for termite service and then I just went online to have the pest control added. I did a separate service in my name. They came out recently to do general pest control. Since it's been raining, we've had a lot of those big tree roaches and I don't like bugs. They came in and did the full inspection, and the tech was awesome. He was super personable and he knew what he was doing, so he was pretty good. He came in and sprayed inside and out for their bigger inspection and everything was really good. They've set me up on a quarterly plan to spray the outside. But if I ever need anything sprayed inside, they'll come and do that. The first one, they do inside and out. They let me know they are coming via email and phone.
We live in a small town, so my boyfriend knows them pretty well and he does his brother's house with that too. Since our service, I have only seen one of those big roaches. We have dogs too so we have a dog door where they go in and out as they please, but I really haven't seen anything since they off sprayed. It is working pretty well. I'm also happy with their pricing and everything that they all gave me. I would highly recommend them.
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Reviewed March 4, 2018
Terminix techs were polite, pleasant, and they did their job and left, and so I was very satisfied. I've been with them for a long time already, and they come out once a year which is fine. I would recommend them. If you need pest control people, just call Terminix.
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Reviewed March 4, 2018
I have a service every three months with Terminix. They come out and spray the whole house and put down the traps. I was very pleased with Alex and his assistant. They normally schedule me automatically but this particular time, I scheduled it myself because I knew I was going to be home. Alex has been very polite and professional. He comes when he said he’s going to come and that means a lot to me. I have them do maintenance check and I don’t worry about the payment because I have it already setup to be in my credit card. I would definitely recommend them.
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Reviewed March 4, 2018
We came to Terminix on a referral from my daughter in law. We signed a contract with them for a year and so far, we're very pleased with everything they've done. I've been here for 14 years and we've never had a roach. And then all of a sudden, we have this infestation. Their rep was very knowledgeable. He scheduled me right away on what was convenient for me and everything has been great. Two men came to get the whole house started. They were very knowledgeable and very professional. I love the way they put the little booties on. You won't even know that they're here checking everything. I’m very pleased with them. They follow up every week for the next couple of weeks and then they'll come once every three months. So far, the pest activity has been down to nil. But still, they said it takes about three months to kill whatever nest is there. Nonetheless, Terminix gave us a free termite and mold inspection.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 4, 2018
Robin, a very nice, young technician from Terminix comes around. She's excellent, very thorough and always on time, and we like her. We quit the service a few years ago because we didn't get very good service from the people who were servicing us at the time. Then Terminix called back and asked if we wanted to try again with somebody else, and we said we would. Robin usually comes out every three months and we've not had any issues with her at all. If she's out, she notifies us. The company notifies us when somebody will be here, then my husband will be here so he can open the gate. We're satisfied with our experience with Terminix at this time. Naturally, we would go someplace else if we weren't.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 4, 2018
Terminix has come back twice and their service has not been the greatest. I usually get a phone call the day before and they let me know if they can come by and what time. They don't give an advance notice. I had called the technician this week because I wanted them to come to service this building. They tried to get an inspection done so they could come out and look. I didn't get the phone call until a few hours before his supposed scheduled time to come. And because yesterday was the nor'easter in New York, there was no one. My son was out from school because of the weather. The technician called me trying to move the inspection time up, and I told him I couldn't do it because he didn't call me the night before to ask me if he was still available to come.
I have the technician's phone number, so I usually let him know if I can or can't make it. He's been great. I've only dealt with him twice but he's been very friendly. He seems to know what he's doing as far as what to look for or where those parts are. It's an apartment building, so there are two apartments plus full front and the basement and he manages to do the entire building. But their lack of communication with their clients is horrible.
Your feedback is much-appreciated Daisy. Thanks for sharing and have a great day!
Reviewed March 3, 2018
My husband and I moved into an apartment with our 2 small children in November. Within the first few night my son and I were developing giant itchy welts. Lo and behold, there were bed bugs in the apartment when we moved in. We informed our landlord, who tried to put the blame on us. But after arguing with him, he finally starts calling exterminators at the end of January. 2 out of the 3 other apartments also had bedbugs. So Terminix comes out for the initial inspection, to verify bedbugs was the problem.
The guy that came out was very informative and was more than willing to answer any questions. Unfortunately a different guy came out to treat the apartments. He had headphones in the whole time and gave one word answers when we tried to ask questions. It was very clear that he didn't treat over half of our apartment. He was scheduled to come back one week later to do the second/last treatment. The same guy from the previous week shows up, headphones in. When we got home, it was clear again that he did less than half the house. There is a 90 day guarantee from the first day they came out for treatment which my landlord is going to have to use. Which means they'll come back out and do 1 more treatment. I wouldn't recommend Terminix to anyone, and I wholeheartedly wish my landlord went with Orkin! Because nothing is worse than living with your family, bedbugs, having the exterminator come out, and seeing NO results!
Reviewed March 3, 2018
I had Orkin for many years but I had a bad experience with them and had to let them go. I've been with Terminix now for a few years and I’m glad they always come when they say they’d come. Their schedule for coming out changes all the time but I appreciate the fact that they’re trying to get better. Lately, it’s always been the same guy who comes out. The last time he was here, he sprayed my house outside and helped me out with my problem with bugs and ants. They're fire ants and they're gross. But I'm not sure if he's knowledgeable about bugs like my Orkin guy who always volunteered quite a bit of information about the insects. Over the years, it really appeared that he knew what he was talking about.
Your feedback is much-appreciated Lisa. Thanks for sharing and have a great day!
Reviewed March 3, 2018
I have a contract with Terminix and they come every so often. There's one guy, David, that comes all the time and I like him a lot. My experience has been fine and as long as they continue, we'll stay right here.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 3, 2018
Terminix comes every four months to spray on roaches. In between, if I complained to them that there are some more roaches, they will come. They came in the latter part of January and then in the middle part of February. Every now and then, I still find roaches in my house even though they said that it will be gone. As of last night again, there were three more that I saw on my counter. Since December, I’ve been complaining that the roaches are not going away even though Terminix does some treatment. I feel so bad about the roaches and I’m afraid they will go to all the foods that I’ll be eating.
The technician who comes over all the time now is Moises because he lives close to my house. He said that provided the roaches are small ones, not big ones, that means they will be going away. I haven’t seen big ones yet and maybe they haven’t grown up yet. Also, maybe Terminix is not giving the right dose so that they can be coming over and over. I’m not really confident with Terminix even though I’m paying what they want.
We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution
Reviewed March 3, 2018
A couple of weeks ago, I called Terminix and a guy named Clayton came out and did a good job of spraying around the house. He came inside, real polite, and he sprayed around the baseboards and put some powder around the back of the toilet where the rings were at. He was very thorough and made sure that all the fleas were gone. About a week later, we were still having fleas. I called him, and he came out and sprayed one more time inside the house and he might have solved the problem. Terminix comes out every three months and spray, and I recommend them and Clayton to anybody that I know that needs a pest control.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 3, 2018
Terminix is thorough and they keep up with what they’re supposed to do. We have a contract each year and they come out and inspect our home. We get a phone call and an actual person notifies us that they would come out, and they're professional and friendly. We also receive a letter. Terminix has been great. We don’t have any termites and the contractor always explains everything if a thing’s going on. But we're in good shape.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 3, 2018
I had a weak spot in the bathroom floor, which I thought was from water. I finally got a chance to get somebody out here to fix the floor and when he took the tiles, the wood up and everything else up he discovered I had termites. And at that point I called to get estimates about what it would take to get it taken care of. Terminix came out and gave me an estimate. I called up a couple of places to come out and do an estimate for me and then when I called Terminix back up I said I wanted to go ahead with it.
The rep from Terminix came right back out again to start with me and had me fill out the paperwork, instructed me what I had to do to get the house prepared to be tented and left me some bags. The tech was very polite, very informative and answered all my questions. Even the guys that came out to do the tenting itself were very informative. I told them my concern about the back steps, to please not to get on them and they understood. And I haven’t seen any pests since the service.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 3, 2018
We have an annual termite service from Terminix. The technician who came out here last time was fine. I would refer Terminix to my friends. They're reliable and very professional.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 3, 2018
I have Terminix come every quarter for bug treatment and they also do the annual termite inspection. They usually email me several days before the service to tell me a date and the approximate time. And then they call a couple of days before to remind me of the schedule. Our technician has been with us for years and he's super nice. He's very polite and friendly. He does his thing then gets out of there. He's quick and thorough. And we don't have any bugs since having their service.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 3, 2018
I've had Terminix for about eight years now and I've had a good experience in scheduling the service and their technician has been very professional.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 3, 2018
When I first purchased my home, I initially set up a termite plan and the lady from Terminix came out. She came back again to do rodent inspection when I had an issue with a squirrel in my attic. She was able to see some evidence of squirrel droppings. She was a nice lady and she gave us a service for someone to come out and set up the traps and secure the home. It was an expensive job, however, I was satisfied with what they did to ensure that the squirrels didn't get back in the roof in the attic.
Overall, I like Terminix because of the ease of scheduling an appointment. I can track the service technician when they are en route. They do a very good job of calling me when they're on the way and asking questions when they get to me. They always seem to be professional when they come out. I never felt uneasy when they've come in to do do the service. While Terminix can be a little more costly than other competitors, I continue to use them. I recommend Terminix due to the ease of scheduling, the knowledge of their technician and the inspectors that come out. For me, those are more important than the cost. Still, I want them to be fair and equitable with their continued pricing.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 3, 2018
There was some mold that was going on in the crawlspace and the guy from Terminix showed me a notebook that he had included what an encapsulation would do. So they talked me into getting an encapsulation done. It helps the energy use in the house. And it also keeps the crawlspace dry and it keeps clean and rodent free. It also makes it comfortable to go down there and change an air filter. I'm really glad I did it. That did not only solve a lot of problems down there but it also increased the value of the house. And so I was really pleased with it.
We've had that for four years. But there were a couple of times when the dehumidifier had gone out. And I tried and tried but I wasn't able to get the thing going. The above monitor would go out also. So they came out and repaired it. They did a very good job with it. However, they didn't show me the correct way to do it. So the specialist came out and he showed me the correct way to do it and how to turn it back on when the power went out. So, I thought it had to be replaced but it didn't. So, he explained it to me a couple of times. And he also gave us this new indoor monitor to keep an eye on it. So we know the exact humidity level and temperature level in the crawlspace and it's working really well.
We do have a quarterly service with Terminix for the bug control. The inspection on the crawlspace, that's a yearly thing. And then we also have a termite inspection which they come out every year to do that. We also have an attic installation thing with them. They're very knowledgeable and very pleasant to work with. Some technicians were more intense than others but we eventually get the job done. If we have to call them for anything like, "This wasn't done the way we like or we think this should be done", they'll come back out and do it. It's also not difficult to get a hold of them. I just make a call. It's just that you got to be a little patient with them. But they do get back with you. And they always have a supervisor get back at you to verify the situation. That makes it a little easier. They've been very good about coming through whatever it is they promised to do. They're a good company.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 3, 2018
We have a quarterly visit from Terminix and so far, I’ve been happy with my experience with them. They recently did the whole outside area and I had them come in and spray the downstairs area too. Their technicians were great. They usually send me or my wife an email four to five days before they come out. They give us an opportunity to foresee anything else that we need them to do other than their normal sweep and we can let them know when they get here. Our home is a lot better now. We rarely see any of the creepy, crawly vermin in the house at all. When we do, we have the technicians come in and spray inside the house to take care of those guys.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 2, 2018
We just moved here and we thought we would get the house checked up ‘cause we had a lot of little critters crawling around the house. Our biggest complaint would be all these little June bugs, these critters and ants. I got a contract with Terminix now and they’re supposed to come out quarterly. They worked with me in scheduling the service and they were polite. Brandon came out and he was really courteous and nice. He came in and introduced himself then he walked around and did an inspection. He sprayed the inside of the house, around the outside of the house and around my shed. We still got some ants going on but aside from that, we haven't seen anything and so far, we’ve been pleased with the results that we’re getting. Terminix has a good program. It's kinda hard to go away after it and from what I’ve seen so far, I’d recommend them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 2, 2018
My experience has always been great with Terminix. They're very helpful and they do a good job. They come for periodic visits and I get an automated message when they will come. They take care of business whether I'm here or not. It all works out well. If we ever have a need indoor they're happy to come in and when I'm home when they come they ask if there's any problem inside. But generally, they just take care of the perimeter. The technicians are friendly and professional. Our pest activity has been much better since we started with Terminix. We used to get seasonal ants in the kitchen all the time but we don't get that anymore.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 2, 2018
Everything has been great in our experience with Terminix. The technician is a nice guy. He has been been doing the service for quite a while and there has been no problem with him. He calls and says he's on the way. Then he comes out, sprays around the house, and leaves. Since we've had the service, everything has been fine with the pest activity in and around our home.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 2, 2018
I've been a Terminix customer a long time and they come quarterly to make sure I don’t have any bugs. We also have a termite contract with them. Every year I've got to pay for that and they come to check it out. But I’m not happy that when I have to call Terminix, I'm on the phone a long time to get somebody on the line. That to me is very inconvenient and there should be no need for that. Plus, they would call and tell me when somebody’s coming but then the serviceman comes not on the same day and unannounced too. When I spoke to the serviceman, he said that from then on, I would set the appointment up with him. So on my quarterly visit, I have to call the technician and set it up with him, not with Terminix. But no one ever called us to tell us that that was a new procedure. Otherwise, the technicians are very nice. They do what I want them to do and they’re very careful of my house. They take care of things when they walk in and they put booties on.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 2, 2018
Terminix is a reliable company. I have been a Terminix customer since the first time I moved to the US, almost 15 years ago, and being with them still is a good sign. Scheduling the service itself is very easy. I get an email and I call if that doesn't work. But usually, it's fine. The technicians, based on my experience, are on-time and are willing to explain the kind of chemicals they are using. And apparently, the chemicals are supposed to be harmless and it's efficient.
I really like that our technician Ricardo is the same technician for a long time now and he knows exactly what to look for. It's amazing. He calls me before coming and after coming to make sure I'm happy and I am extremely. He also asks if I have special concern or needed some stuff. I'm usually not at home when Ricardo is coming so I secure my dog. He removes the spiderwebs all around the house, checks the pantries to make sure there are not too many bugs, and sprays for the ants which are the main problem in California. He also looks at the brown widows and black widows. I regularly ask him each time he comes to do the garage because they might have some black widows out. He did pest control about 3 weeks ago, which is part of the contract where they come every 3 months. Overall, I have 3 contracts with Terminix for the termite control, subterranean, and regular one.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 2, 2018
Terminix comes by every three months for a regular spray out. Their technician was very good. He makes sure he doesn’t spray on items that are not supposed to be sprayed on. Terminix is excellent. I don’t see as many critters like I used to see.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 2, 2018
If you want bugs to be gone, call Terminix and they’ll do the job. There were a lot of spiders and stuff that I wanted to start fumigating my house on routine basis. I have scheduled services with Terminix and setting it up was good. Their representatives were nice and professional. The technician was a nice guy, tried to make it quick, and explained much in general as to what’s going to happen. And if we have an issue, we can always call back as part of the guarantee. They did a good job and I haven’t seen any pest activity. So far, I’m satisfied with their service and I would definitely have them keep coming on a routine basis.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 2, 2018
I bought a house and my dad had previously worked with Terminix, so I called them. I've had the same tech and he's always quick, friendly and knows what he's talking about. He also takes time to answer my questions. Also, they're generally really good about working around my schedule. At one point, I was having an issue with rodents 'cause I live in the middle of nowhere. So, I was having Terminix out twice a month for three or four months and they didn't complain. I've had them for over 10 years and I've recommended them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 2, 2018
The Terminix tech sprayed the outside and inside of the house, laid some mousetraps in the garage and it was a good experience overall. I’ve had a couple of different technicians and they’ve all been nice. I liked the consistency of having this particular technician. He’s been coming to my house long enough that I feel comfortable with him around my son and everything. But it’s a new guy this time around for the first time since the last guy. But the previous guy did let me know that he was going to be relocated and I would have a new guy coming in. They called me the day before and I also got a message within 30 minutes before they were coming so that’s nice. And then I asked him if he could spray an additional area along the side of my fencing and he’s just so very accommodating, always very professional, kind and accommodating.
The only hiccup that I did have was that when I looked at the receipt which was electronically emailed to me. I saw that it was $3 more than what I had normally been paying. But when I called customer service they took care of that since I’ve been a customer for so long. They went ahead and put me back to the old rate that I was paying. I like Terminix and if you’re looking for a service in your home I would definitely recommend Terminix. I’m satisfied and happy. They’re always accommodating.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 2, 2018
Terminix comes out for a raccoon problem. They call me to schedule a regular service, and once I have a problem, I then call them. However, they did not come when they said they were going to come and I had a very busy day planned. They finally got here an hour late and they didn't know anything about it that they were supposed to be here. And I said, "Then you all need to check with your scheduler and make sure that you communicate with the scheduler and all the supervisor and that the customer know." They heard my complaint. Also, the Terminix office that is close by is closed, and it will be the same tech coming for a while, and then it will change. They are having a problem putting all that together. Nevertheless, I would not be with them for over 30 years if it was not satisfying overall.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 2, 2018
I have Terminix spray the perimeter of my home quarterly and they do that on a regular basis but I have some termites so I had my home tainted. When they pulled the taint, they kind of dragged it over the home as if pulling it. The tip of the chimney was pulled over with the tarp. And so, it jarred my chimney stack of bed which was already old and it loosened up from the motor. It’s an old chimney so it took them about five months and I was actively calling them. Terminix outsourced the tainting portion of the experience and I engaged with a third party while on site and then they have quality control people that showed and finalized things in the end. There was a supervisor who came in to check and make sure the poison was completely removed from the home then signed off and then handed me the keys.
When they did the handoff, the guy that I usually talked to said that there was a little damage. It was great that they were honest, but it took me three months to have them come out and fix what I thought was a simple problem. Then when they finally came out, it was kind of determined that the chimney was a bit old and there was nothing that they were going to do about it essentially. I’m okay with that. But they should have dealt with it immediately and I didn't have to wait that long for them to assess the damage that they claim they had done. I’m a paying customer. They take money from me every quarter and it’s not some change to taint your home so you would think that with that kind of money, you’d put some customer service upfront.
But overall, their technicians are good. The first guy was very friendly, and he was always going out of his way to make sure he made contact with somebody in the home to let us know if there was any extra issue that he can take care of for us. He was great then he just disappeared one day and I didn’t notice for four months because there was no regular communication for the change but that’s okay. We are on our third technician and I’ve seen him on our cameras but I’ve never met him. But they are good with letting us know in advance when they're coming out. So they’re really good about that communication portion. Terminix provides a one-year warranty. So after a year and if we find eggs or active termites, they’ll come out and re-taint.
Your feedback is much-appreciated Alex. Thanks for sharing and have a great day!
Reviewed March 1, 2018
We had a very mild, warm winter so Terminix comes every year and inspect and we’ve had no termites. Our neighbor had termites and he had Terminix and he has always been pleased and that was how we got started. Everything so far is going very well. And that’s what I’m looking forward next Tuesday when they come again to do their annual inspection. I have a two-story house. They go upstairs first and check, and then they’ll remain here. They like to check especially the kitchen and bathroom and then they go out. Then I’ll have them go out to my garage and then they check there in the garage too. I guess they just look at the hot water heater. Then they’ll do the outside. They’ll walk around my yard and the foundation of the house and all that. I’m always very pleased.
We pay the annual contract fee every February and that’s getting quite expensive. That’s around $300 a year. I know that in case, I will ever have termites, that they would cover the big amount. But I’ve been paying this how many years so I just don’t know. There was also a little mix-up. The day I was scheduled for the surgery was the time for my annual inspection but he came to the door. I could not help him out. I was just getting ready to go for the surgery when he came. But he did check most of it outside. I could not unlock the two gates for him. But he did just kind of a onceover.
We always have our annual inspection in March so I told him that I would be Terminix and get that all set up and that's set up for next Tuesday. I hope that same gentleman comes again. He was very nice and very kind and understood my situation. But I never know who will be coming. And I hope it’s just one gentleman. Last year I had a gentleman and he was training another lady person. But I think one person will be enough, one gentleman. But everything’s been fine. Whenever I have to talk with anyone they’re always very nice and very kind. I don’t see any point in my changing or dropping anything so I’ll just carry on as long as they keep the termites away. If they see any sign of termites they know what to do.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 1, 2018
Terminix has been coming out for about 30 years already. The man that has been coming has been the only one, although maybe in the beginning there might have been somebody different. Our interaction with him has been fine, and he has been doing his job. I asked him about scheduling when he came in the last time because he always comes early in the year and I thought if there were any termites, they would still be down in the ground. But he said, "No. Because the ground isn't that cold." They redid the treatment either last year or the year before because we discovered termites. I live in the woods, so there are termites here. When I originally had it done, they said it lasted some 20 some years and it was getting close to that time when I started to really watch it, and they were right. They came back and sprayed all around and got rid of them.
Now, the only thing I have a problem with is that they keep raising the amount for the annual contract. And several years back, I told them I can't do that anymore. I'm on a fixed income now and I wanted to keep it down. And for a few years, they kept it $236. Well, if they could do $200, I think that's enough after I've paid almost 30 years. I'm not satisfied with the price. Nevertheless, I've been satisfied with the service and they gave what they were supposed to because what they say is if you keep the contract up, then they will come back and redo it, and they did.
Thanks for sharing your Terminix experience, Susan! Have a beautiful day!
Reviewed March 1, 2018
I have the usual things at my house. Terminix and I spoke in the past that they would start spraying my small backyard because I have a dog, but that never happened and I hope they would do that. Most of the time, they do the scheduling of my service. I look at the schedule and it sounds okay, so I go with it. The technician usually texts me to let me know that he’s on his way. He’s a very personable person and he's very nice. When he comes, he does the work on the inside of the house. We chat a little bit, then he goes to do the work around the house. Since the service, I still see some pest activity every now and then and something crawling, but the service has been working to a good extent.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 1, 2018
Scheduling a service with Terminix went well. They originally scheduled me for a date that I couldn’t make and they accommodated the date that was more feasible for me. Their technician showed right on time and looked around the house. Fortunately, I didn’t have any termites. However, the maintenance fee is deterrent so most people can’t afford it. If they can reduce the annual fee, that would be most beneficial.
Your feedback is much-appreciated Michael. Thanks for sharing and have a great day!
Reviewed March 1, 2018
The tech was out here and sprayed the exterior of the house for pests, and I'm impressed -- he does a good job. I have been with Terminix for a little over a year now. I like the quality of service they give, and they normally take care of the issues that I have arised upon. Our pest activities, especially spiders, have become extremely less since we started with their service. I would recommend them, and I already have.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 1, 2018
We saw some insects of some kind and we didn’t know if they were termites or not, but Terminix came and checked them out. I called them and they were right on time. The rep was very polite and helpful. The guy that came out looked at the problem, told us what it was and that was it. He seemed to know exactly what he was doing. He recognized immediately that the insects were flying ants, and we took care of them. Everything was fine and I was happy with what they did. They were very cooperative, polite and looking to service. I would recommend them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 1, 2018
Terminix just did their quarterly inspection and they went around and inside the house. They email me to let me know that their regularly-scheduled appointment is coming up. And then I'll get a text message that the technician is on his way. We've had Terminix for six months now, and the first time that the technician came here, he explained a long talk, and then he just did his thing when he did the follow-ups.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 1, 2018
Terminix's level of expertise is very good. When scheduling, they contact me by mail and they set up an appointment. We can change it since they're flexible about their times. They recently came in to my home for termites and did a great job. The tech was thorough. He put on protection around his shoes so it wouldn't track my house up. We haven't had any pests since.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 1, 2018
We have two contracts with Terminix. One is for the termites in the whole house and the other one is for the pest control. We like the Terminix technician, Dina, that's been coming out to our house since we started using them three years ago. She explained a lot of things about the termites and the inspection that she was doing. She also gave me a lot of information on what to do to protect the house and she respects it when I tell her not to go in our master bedroom. She knows the whole house now.
Usually when we go on their website, it would tell us when is our next available service. Then Dina would call us a day before to make sure that we still want to keep that appointment. If we didn't agree, we could always reschedule on the website. She's always on top of things and we like that she calls and if we didn't answer she would leave me a message. So, we really love the services that she’s been providing. We also like that they let us know weeks before the appointment so we could move our calendar to make it fit. We love that option.
There is another local company in town, Junior’s Pest Control, that's been reaching out to us and saying they could give us a better offer. But we said no. We’ve been dealing with Terminix for years now and we're comfortable with them. We trust their technician, their price is affordable, and their service really works. They would take care of the pest going on our house, which I saw the first three months when they sprayed the house inside. Then I saw the big change after the first fumigation.
Plus, my wife and I like the idea of dealing with Dina for a while. We could approach her and we know who’d be coming in the house, how long the service would last, and why she'd be doing certain things. If we had questions, she would answer them or give us the answer later. But usually when she'd come out, she'd do what she was supposed to do. We're all happy. So far, we have no problems with pests in our home. Once in a while, we see one or two insects or roaches but that’s because when we open a door they come in. Last year, I recommended them to my brother’s church where they were having a roach problem. Terminix came out and they were really pleased with the company, too.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 1, 2018
I've got bugs so I signed up for a quarterly visit with Terminix about three months ago. On my first round, a technician came in, looked to see if we had anything left and everything went well. He asked if I had any questions, thanked me and then he left. I had a hard time finding the correct phone number at first but I was able to get it. Their rep Kim came out, answered all my questions and gave me her number in case I needed to contact her again about anything. I'd tell my friends that Terminix is good to use.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 1, 2018
I have a contract with Terminix for a yearly termite check. They were here a couple of weeks ago but I did not get contacted. The regular route person was training someone new and it was luck that I happened to be at home the day they came. I’m not normally home, but it worked out and everything was fine. The technician was very good and professional. We discussed the fact that I didn’t know about their coming and he said that he had tried to call. Other than that, he asked if he could go through the inspection and he introduced me to the other person. I took my dog for a walk while they were there and when I came back, they had finished and everything was okay. We have no termites anymore and I enjoy doing business with Terminix. We are satisfied with them and I would recommend others to use them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed March 1, 2018
We are regularly scheduled with Terminix. Before, I just call their main number and it's very easy scheduling service with them. Now, I just call the technician. I have his number. Then they just look at when they are going to be available. They also let me know in advance that they are coming. The technician shows up on time, is courteous, friendly, and helpful as well. And I love the technician that comes. He does a great job. He has been our technician for a while and I would hate it if we lose him. I definitely would recommend Terminix.
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Reviewed Feb. 28, 2018
When Terminix first called, I was up in Senior Citizen and I told that I will be the house in 10 minutes. And when I got there, the lady was already out spraying there. My house was built with old cinder blocks and it had termites. But I thought that it was unusual for the technician to start before I even got to the house. Also, I pay Terminix $240 down and then I pay $77 every three months. The recent technician that I had said he added that to keep it a year. But the last time he was here, I told him that I don't need another and would want to drop it now. But he said I had to talk to someone from his office. Other than that, Terminix has done a good job. They killed out the house pests, so I'm happy.
We appreciate your feedback, Virginia! Thanks so much and have a beautiful day!
Reviewed Feb. 28, 2018
I have a problem with cockroaches and I called Terminix to help me out. I've been working with them for a year now and so far, my experience has been great. They come out every 90 days unless I call them out. They're very cordial and I don't have any issues with their employees. When their tech comes in, he makes sure to spray the problematic areas and the service has been good. But I would recommend that they do a whole deep spray every time. The pests are still pretty active these days and I need to schedule another appointment for them to come back in and do the wing or decoy spray.
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Reviewed Feb. 28, 2018
The gentleman from Terminix that comes out and does our service is a fantastic individual. When I open the door and I see that it's him it just pleases me to no end. He's just a true gentleman. He comes for an exterior spray and a couple times of times now he seems to step in the house and he's been more than glad to start spraying around where I've seen insects. And the last couple of times there haven't been anything inside. He always got a pleasant smile. He's very professional and very thorough. And we're not having any problems with insects.
They just reach out to us when it's time to come and say "We're coming on Tuesday between 9:00 and 11:00, is that okay?" And then I unlock the back gate when it's time. I find a couple of cobwebs in the corner here and there but seeing any signs of insects is not happening. Their employees have been very professional, extremely courteous and seem like a great group of people. They seem to enjoy what they're doing and I like their company. I would recommend Terminix in a heartbeat. Keep it up.
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Reviewed Feb. 28, 2018
Terminix is very professional and you can see the difference when they come out. You can see that something was accomplished. My ant problem started a long ago and a Terminix tech comes out to take of it. The last time I scheduled the service, I called. The tech came in right where he needed to spray in. Our ant problem situation is better than it was. But with these ants, it seems like if the tech sprays one hole where they showed up one time and then he comes out and treats it, they seem to have just moved to a different area. They weren't in the guest bathroom before but now they're there.
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Reviewed Feb. 28, 2018
We've been with Terminix for years and they are the best out there. They come out on a scheduled visit and they've been pleasant, on time, accurate and professional. My pest activity is non-existent so their work is excellent.
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Reviewed Feb. 28, 2018
The Terminix technician was very prompt. He called me the day ahead of time for our service and then, he called me when he was just minutes away to let me know. And on the day of the spray, he was very efficient and was in and out. He was a very nice person to talk to as well. We have a quarterly maintenance check from Terminix. And it has been six months since we signed up with them. We moved here a year and a half ago. And we had a different service provider but the person wasn't always showing up when he would schedule. And they were trying to charge us for times when they haven't even been here. So, my daughter said we should find us somebody else, and I did.
When we first signed up, the people that we dealt with were very pleasant. They gave me all the information that I would need. And it was no time before they were here for the first visit so that we were started right away. We appreciate Terminix and we will stay with them until we move and then we'll get them again. I am very pleased. I would recommend Terminix.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 28, 2018
I get so many services with Terminix. I've been with them for 40 years and their technicians are friendly and professional. They're a pleasure to work with. The tech called in advance. He told me when he got here and everything was good. I’ve recommended them to several people.
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Reviewed Feb. 28, 2018
A year or two after we moved into our house 54 years ago, we had a problem and called Terminix. We've had them ever since and we kept them because I feel I need the protection. If anything happens and if we ever get a termite again, we're covered and they will come out and take care of the problem. We pay the one year sum once a year for that. That's something I don't worry about because I know it will be taken care of. Also, I call them in a heartbeat if I see something and they do what I ask. I had them for the termite inspection, they come one-time inside the basement and walk around because I told them I have a few spiders when spring starts. We also had some camel crickets one year so, I called them and they came out. We thought that the problem was gone but it came back. I called them again and they were there.
But my husband has had a problem. The gentleman rubbed him in the wrong way and he was not happy. The guy would call me on the phone and say, "I'm coming out. But if I see your husband's truck there, I won't stop." But I really give him credit. He works with me. I always pick a day and they're very, very good to work with me. But one gentleman came for a bug inspection and I wasn't home. He called me and I said I would not be home. They wanted to come in January and I said no. We got snow all over the yard and they scheduled it for February. The gentleman called me recently for the termite and I said, "This is a terribly busy week." He said, "It's okay. Call me back at the end of the month. And let me know and we'll schedule it." So far it has been good.
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Reviewed Feb. 28, 2018
Terminix calls and says when they’re coming every time. They come, do their job, and then they go. If we have an issue in between, they come and take care of it to the best of their ability. But you have to be patient with pest control because you have rats one day and it doesn’t mean they’ll be gone the next. I had a spider problem, they came in and did their spray job. I had a lot of dead spiders in the house but they vacuumed it right up and I haven't seen a spider since. I've been using Terminix for years and I think they’re extremely good. They’ve been an excellent company to deal with.
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Reviewed Feb. 28, 2018
Terminix treats the outside of the house and keeps the wasps from building. Scheduling a service with them was as simple as simple it can be. Their rep was extremely knowledgeable and helpful, and their technicians were excellent. They have thorough knowledge and I like their work ethic. Terminix is a great company. Our pests are now dead and I wouldn’t hesitate to recommend them to anybody.
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Reviewed Feb. 28, 2018
We had Terminix over about two weeks ago for a routine spray. They come out every quarter where they send an email to schedule. If there is a need to change that, I change it. When the techs come out, I tell them if I had any problems. It has been very good since our service with them, and it is making a difference on our pest activities at home.
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Reviewed Feb. 27, 2018
Terminix comes quarterly and sprays the camel crickets and spiders that I have here. They tell me when they're coming and if it doesn't work for me, I call them back and we work on a date that works for me and them. The guy that came in recently was fantastic. I wanted a steady guy so they gave me this guy. He asked me where I wanted him to go and he’ll go downstairs to the basement, in the garage and go around the house. He was very good. I asked him to put something on his feet because I don't want him dirtying my rug, and he did. The guy was courteous and accurate. I've had a lot of different technicians here but I like this one a lot, and I want to keep it this way.
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Reviewed Feb. 27, 2018
We transferred from Texas and we were on a quarterly contract with Terminix down there. When we moved here to Destin, our service was supposed to be quarterly, too. But after we had our first service, a month later, there was a notification of a second service. So Brian, the tech we've been dealing with, called us and said he wasn't sure why the system was sending him another appointment. He told us he'd call his manager and get that fixed. We did get another service appointment notification and we canceled it. So, we need to follow up on that.
When Brian came out for our first service before we moved into this house, he did a thorough spraying of the entire outside of the house, then went through the entire inside of the house. He sprayed in wherever he saw that there were areas that bugs could get in like under the sinks. He also followed up and he’s been wonderful to work with. He explained so much to us when he was here and we were very happy with him.
So far, we’ve had ants around the kitchen window and I used a regular Raid Ant Killer on them. It took about two attempts to get rid of them, but it's been pretty good since then. Also, I have a seven-year-old and he likes to eat at the bar stools. And I noticed some ants on the floor near where he eats which is from food dropping on the floor. But I also sprayed down there and the ants have been gone since then. So, in general, considering that we leave the doors open a lot and we’ve got a little one around, the pest activity has been really low. So, we’re happy with that.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 27, 2018
We’ve had Terminix for over 10 years and since we initially had the termite problem, we haven't had any other issues with the bugs coming back. Besides the termite protection, Terminix comes out four times a year for carpenter ants, spiders and other critters. We live in very sandy soil area, so we're bound to have issues no matter what. Once in a while I’ve had some ants out in my landscaping beds. But whenever we’ve had any issues they come right out, even though they’ve just done a treatment. If I called them Monday, before the end of the week they’re usually out there. When I needed some more help with the mice, they dropped off extra traps and set them up for me. And there’s no charge either.
The only thing I noticed this time was that they neglected to let me know that my plan was gonna expire in April and they needed to come out. It was a good thing I was on top of it and I called them to make sure they came out to inspect. They apologized and got somebody right out within a matter of three days. The rep also said it was because something was wrong with what they were trying. They were trying not to do calls anymore. They were gonna be doing emails. Otherwise, they’re usually very good about scheduling the visit. They would call and leave messages.
When I had my yearly inspection for the termite plan, the gentleman was very courteous and careful. He explained a lot of things while he was here and asked me if I had any other issues with the pests besides the termites. I have some issues with the chipmunks and some field mice so he gave me some pointers. He put some of the mousetraps and the steel wool pieces to prevent the mice from getting into certain areas. He was very good. Aside from him, I’ve had really nice techs come out too and we’ve had a very positive experience.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 27, 2018
When I was buying a house, they told me I need to get a Terminix termite treatment just in case. Their rep was straight with me. In scheduling, they call me a day ahead of the time. Whenever they call me, they call my sister because I'm barely at home. I haven't seen any pest yet, but I had some mice and they ain't there anymore. However, it was not because of them. The sticky trap did not work and so they put some poison down. Nevertheless, if I have a problem, they will try to take care of it right there. I haven't even been with them for a year yet, but they do their job.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 27, 2018
Scheduling with Terminix is automated. They let me know a few days in advance that they’re going to be here and then when the technician is on his way, he texts me. The quarterly service is a really good option because it doesn’t allow things to get out of control. It just stays at a minimal level. The technician, Kyle, recently came out and he sprayed around the house, then he also brought some mouse traps for the inside of my garage. They’re always really good, and I like the fact that it’s the same technician every time.
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Reviewed Feb. 27, 2018
I was supposed to get an exclusion for my residence. But the technicians came really late at the end of the day. Then they gave me an excuse. They said, "Oh, we're just going to come back tomorrow." Something about the holes but they never made it back. Also, it's been really delayed 'cause when I first signed up for Terminix's services, I was supposed to finance the price and the guy never came back out to have me sign the papers. It's been almost a month and I'm still waiting for the guy. It says online that I owe $1,000 but I'm not going to pay $1,000.
As far as service, it's not really good. I've called them several times. And I am yet to receive any callback. The only way I got to call back is 'cause I called the 1-800 number. The associates also explained to me that their technician's going to do the best he could but he couldn't fix what they were supposed to fix before. But he could arrange for it to be done. And the technician said, "Sure. I'll keep calling other people." And I guess he made a couple calls to make sure that everything that I wanted happens. Today he came out and put the traps, but as far as the exclusion, not really. He said that I have an appointment for Monday, for a review of my exclusion. Also, the pest activity around our property slightly increased.
Reviewed Feb. 27, 2018
Terminix takes care of everything for me and they do their job properly. I had an issue a while back but the manager took it in so I’m back with them. I keep them and I've been a Terminix customer for about 5 years now. I don't have a contract with them but they come out once a month. They call me to schedule the service, which is good as I’m an owner-operator and I’m really busy all the time. When I’m able to be there, most of the time, they spray the outside. I also try to make it where I can get my tenant to open the door for them. Last week, my tenant went to open the garage and the remote didn’t work. So all they did was the outside. Still, the technician has been good and a really nice guy. Since starting the service with Terminix, we haven’t seen that many pests. There are times my kids will say that there’s a bug and we also used to have an issue with daddy long legs but I haven’t seen one for long. All in all, I tell others to get Terminix.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 27, 2018
We have a condo in Florida and we have used Terminix on a regular basis until we had the flood. We hadn't had any of the exterminators there the whole time it was out. It was a second home for us and we couldn't go back there and stay anymore. We had to take all of our furniture out and put it in storage and the contractors would leave the doors open that let the bugs in. So, as soon as we could start moving back in, I called and requested they come and start on a regular basis for us.
They sent a young lady and she did the service all over the condo. Also she went upstairs and put some kind of sticky stuff that traps the rodents and they caught one in the trap. She had all these little things everywhere and my husband thought it worked, but he keeps a lot of his fishing gear in the attic and it got all over his clothes. He's not blaming her for it, but we don't want those sticky traps anymore.
Our experience has always been pretty good. We would see something every once in a while or one will come flying out when my husband would pull down the steps into the attic. It wasn't so bad but to me, one is bad. But after the girl was there, everything was fine except for the glue. We didn't see any bugs anywhere so we're very satisfied with what they did and I would recommend them to a friend.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 27, 2018
My experience with Terminix has been good. I've had two experiences. One is that they came out and did a super job with checking the house for termites. It was our yearly inspection and they were very thorough. They were careful not to harm any of our ventilation or gut work because we have some special gut work and treatment to keep them nice and tight and within our house.
On the other side of the coin, I have a second experience that not so good. We had termites last year and Terminix came out. Because they didn’t catch them, they treated them and did all that. There was a damage, so they worked on that damage, but they did not complete it. The workman left and never came back. So just recently, I called and they sent someone out to take pictures. They did come out but they have not done a thing about the work or what should have been done. But, that has been two months ago. Nevertheless, the techs were very friendly and very helpful. Both of them were absolutely fantastic.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 27, 2018
When Terminix contacted me and said that they needed to come out and check my bait traps, I said “Well, I’m available, this day, this day, this day”, and then they just showed up. Luckily I was here because they can’t get into where the traps are. That was one thing that I wasn’t too pleased about because they need to schedule me. I would have liked a heads-up. I could have been in the shower, I also have three dogs that are trained to an invisible fence, they don’t get out of the way of a car, and if they would have pulled in, I don’t want to be liable. And then I have a sign out there that says I have an invisible fence, but a lot of people don’t take heed of that. Nevertheless, they were very polite when they were here. They checked my traps and gave me some tips on the things I could do. I’ve had three different people out three different times.
Also, I had a three-month package. And then, they called me to come back. I thought they were checking my traps, but they did something and I got charged $159, so, I don’t understand — is that a three-month thing that I get charges again? The next time they contact me to come, like the last time they came, I said “No, I just want to make sure there’s no charge for this visit because I’ve already been charged”. I will check on that next time. Nevertheless, what they do is excellent to get rid of the rodents. It is a good place to go if you want to get rid of mice or bugs.
Your feedback is much-appreciated Linda. Thanks for sharing and have a great day!
Reviewed Feb. 27, 2018
My Terminix experience has been very favorable. We have a contract with them where they come every quarter and our technician is just wonderful. He calls in advance right before the visit and spends a lot of time explaining to us what's going on. He’s always good about calling ahead and we’re very pleased with the level of service. Our experiences have been simple but it works well. We’ve had multiple different pesticides, insecticide vendors over the last couple decades and Terminix had been better than any of them.
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Reviewed Feb. 27, 2018
We have a quarterly service from Terminix where their technician sprays the yard and if I need anything in the house, they do the house too. I also have a contract with them where they come to check for termites. The reps on the phone were very nice. They've always been very considerate with scheduling a service. If for some reason I couldn't do it, there was no problem with them.
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Reviewed Feb. 26, 2018
When Terminix came a couple of months prior, we called them because our son thought we had some termites in our eaves. We called Terminix because that was who they use and they came out. There were two or three of them, and they checked the whole house and there was no termite. We were a little disgruntled with the spray outfit that we had and so we discussed with them. We approached them with it about their spraying and what they did, that we did not want them to come in the house -- we wanted it sprayed well on the outside.
It was then scheduled for them to come out in January, and then it was good for three months. They did a good job. The young man who sprayed outside talked to my husband and told him what he found, and where he found the ants. We were glad that he had spotted them and we were pleased. He explained a few things to my husband, and my husband was quite impressed with him that he knew what he was doing. He was polite and quite thorough. Since the service, there has been nothing outside anymore. They have sprayed really good so there was nothing inside and everything has been fine. Right now, it is so cold that the ants must be in hiding if there is any out there. The young man who came out
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Reviewed Feb. 26, 2018
The technician comes at different times on different months to check on all the traps that we have down and he sprays whenever he needs to. We have a daycare into the building that he cannot come until after a specific time and he has worked really well with us. We have flies in our sanctuary and the technician has been trying to help us resolve the issue and think of a solution. We appreciated that help. It wasn't something that we decided to do, but he went over and above in an effort to help us with it. We've also had problems with spiders at times and he has done a better job of killing the food source, so our traps are not nearly as full of spiders as they have been.
We work with some of our service providers that give us a discount if we pay a year ahead and they often initiate. But it seems like I always have to struggle to get a bid with Schendels. It's almost like pulling teeth to get that from them versus other companies who contact us. I've been here for 20 years and we've always had them. Offering an incentive would be helpful, especially to longstanding customers like us.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Feb. 26, 2018
I'm satisfied with Terminix's work. They mostly come out to the house on Charlton street for termite inspection, to keep it up to date with termites every year. They usually send me something in the mail to schedule if they can, which I like. They do fine work.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Terminix Company Information
- Company Name:
- Terminix
- Year Founded:
- 1927
- Address:
- 150 Peabody Place
- City:
- Memphis
- State/Province:
- TN
- Postal Code:
- 38103
- Country:
- United States
- Website:
- www.terminix.com
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