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Terminix Reviews

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About Terminix

Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.

Visit www.terminix.com
Pros
  • Skilled technicians
  • Wide range of services
  • Re-treatment guarantee
Cons
  • Not available in every state
  • No specific pricing

Terminix Reviews

Over 10k reviews since 2012

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    Page 28 Reviews 3825 - 3975
    Verified purchase
    Customer Service

    Reviewed June 19, 2018

    We've been with Terminix for several years now and we're really happy with them. If we have issues like ants, they come by that when I call. We have their service for four times a year and it's a lot easier versus having to call every single time. Also, they've done a good job and the technicians have been really nice. For the most recent service, it was like a follow up. They came and sprayed and left a thing on the door.

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    Staff

    Reviewed June 19, 2018

    Terminix came out and checked my termite thing. Everything was fine and the guy who came out was very nice. He's been with us for many years now. He checks everything, comes up and talks to me and we chit chat for a minute or two, then he's gone.

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    Punctuality & SpeedStaff

    Reviewed June 19, 2018

    The Terminix technicians were friendly, and they answered all my questions and took care of the things that bothered me. They checked the mouse trap on their latest visit, which was an extra service. They did an exclusion before and about two weeks later came to check what have been trapped inside the house. I haven’t seen any mice for two and a half weeks, and I was satisfied. Terminix is very professional. They do a quick efficient job and they listen to the consumer.

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    Customer Service

    Reviewed June 19, 2018

    Terminix comes out quarterly to do the standard treatment to prevent insects They call me when it's time for service. I wasn't home when they sprayed but they did a really good job. Either a bird or a rodent got into my vent and died and they even helped me with that. They got up in my attic and didn't fix the issue but they tried. It had no charge so they tried to help me out. Since starting with them I saw spiders here and there but that's about it. They do what they're supposed to. If you've got bugs, they'd get rid of them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 19, 2018

    We called Terminix to come and take care of some mice in our kitchen, and the representatives we talked to were very polite and friendly. About the same time, Terminix also did the termite inspection. The technicians were there early and did their job. After unlocking the doors for them, I sat and waited while they did their inspection, and we had some friendly talk. Everything went great and the pest issue is a whole lot better now. I’d recommend Terminix.

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    Customer ServiceStaff

    Reviewed June 19, 2018

    I previously had the service of Schendel and Terminix bought them. I now have a service scheduled with Terminix every three months and that has been pretty consistent. When they first started the service, they told me to call them back if nothing improved in the first month, and they came right back out. The techs that they sent were nice and friendly, and they’ve done a really good job for me. They sprayed where I needed them to spray and when I asked them to. They said they kill everything except for bedbugs. This time, when the tech comes out, he would have to spray and get rid of the spiders since I've got spiders coming up out of the vents and everywhere from my basement.

    Before Terminix came out, my house was overrun and infested with roaches coming from the house two doors down because they were really crummy people. But after Terminix had come out twice, the roaches started getting less and less. Now, I don’t have a roach problem and I haven't found any roaches in the bait traps they put under my stove and refrigerator.

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    Punctuality & SpeedStaff

    Reviewed June 19, 2018

    We are happy with Terminix. We just moved from Memphis, Tennessee to here in Kansas and we decided to do pest control with our new home. We had had Terminix out before so we’re familiar with them and everything was fine in scheduling their service. I travel a lot so I’m only home part of the time and they worked around my schedule. The tech who came was a nice young man. He was very informative about the type of pest we had here and informed us of what they covered in their contract. So, it all worked out great.

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    Staff

    Reviewed June 19, 2018

    I had just moved into the house and I had noticed some ants coming in through my patio door. A Terminix rep came and I went ahead and had him put me on a schedule. Then the tech came and he explained everything he was doing. Since having the service, I've found dead bugs that were trying to come in from outside.

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    Verified purchase
    Staff

    Reviewed June 19, 2018

    I've seen one bedbug on somebody's shoe and so I called Terminix to do an inspection and to disinfect it. And it must have been just on that person's shoe because there was no sign of them. The people at Terminix were very nice and very together. The guy who came in the house was very informational. And he told me a lot about bedbugs as well as termites. I decided to have my house treated for spiders and mice, too. It was a really good experience and I invested my money the right way.

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    Customer ServiceStaff

    Reviewed June 19, 2018

    We were living in Hawaii when a door-to-door guy tried to get us to sign up with Terminix. But we were moving so we set up the service for our new house in Kansas. The guy was very polite and it was a good experience. We have a package deal that they come out once a quarter to spray the house and they've lived up to what they're supposed to do. The technician comes out when he's scheduled to and even if we're not home, he does the outside of our house. We've got some cockroaches out on the deck now so my wife called back at least a week ago to have the techs come back out and she has not heard back from Terminix. That aside, our major problem is with spiders, which I understand are a little harder to get, and I've only noticed a few in the house.

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    Staff

    Reviewed June 19, 2018

    Somebody coming door to door sold me my first-time service with Terminix. He came out and sprayed around the house and the shed. He was supposed to take down the hornet’s nest up in the east, but it's still there. Since then, they come out four times a year and the techs they've sent out were excellent. Also, I don’t see the ants like I used to since I had their service.

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    Verified purchase

    Reviewed June 19, 2018

    Terminix has provided me with good service. I was offered a new service for mosquitoes and I did that about two weeks ago. I was out of town when their technician came and did that and it went great.

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    Staff

    Reviewed June 19, 2018

    I found termites in my house and Terminix came out the day I called them to inspect and make sure it was termites. And they determined it was termites and the next morning, they came out and installed the little things in the ground. The technician was great, very personable and informed me different things about termites and what to look for and what to be aware of. I haven't seen termites since Terminix came.

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    Verified purchase

    Reviewed June 18, 2018

    I have been a Terminix customer for five years. We got them for we needed fertilizer treatment to the lawn because we had a bug problem. The biggest problem was that the pest is tree-covered. We have some black walnut, however, Terminix is not the best for the grass underneath but their service helps. We organize a service schedule once a year and they let us know that they’ll be coming the next day if the weather’s all right. We often don’t speak with the technicians sent and when we got used to it, the technicians just do their job, leave a note on the door and go.

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    Verified purchase
    Staff

    Reviewed June 18, 2018

    We have quarterly service with Terminix and we usually have the same technician, Shaun. When we first got here in Idaho, there was a huge wolf spider, and I mean six inches across. I called Shaun on a Sunday and he was out here on Monday. Then they switched his route for a while and we had some other techs and then we got him back. Everybody from Terminix has been great, but he knows I’m really spider-phobic. We're on an acre, so he sprays around the property and checks the mouse traps and he’s really good about making sure nothing can get to our dogs. We also have the service once a year to make sure we don’t have termites, so he does the full inspection on the house. Then if I see little spiders or anything, I’ll tell him and he makes sure everything is treated. We also had a hornet’s nest the size of a basketball in the house and he took care of it. He's amazing.

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    Staff

    Reviewed June 18, 2018

    I've always used Terminix in all of my houses and I've been with them for 50 years. I originally got them out for termite control and since then, I've always used them some sort of pest control. The technician calls me the day before he's due to come out and most of the time, he's scheduling it at the company’s convenience. Sometimes he treats the inside if I'm here, and if I don’t have two hours to sit around the house and he shows up when I'm not here, he just treats the outside. He is very good, very thorough, and amiable. But the technicians change too often and once they do, then I have to take them back through the house to show them where the traps are and where they’ve been spraying before. Other than that, once the guy is on board and knows what's going on, then I don’t have to follow him around.

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    Verified purchase

    Reviewed June 18, 2018

    Terminix did a good job but they came out for the third time to re-treat because of spiders and the rain problem we've been having. It poured down rain right after the guy was here the third time. But since the very last time the tech came, I haven't seen more spiders so I'm in hope that maybe we got it this time. Also, the tech has been outstanding in everything.

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    Customer ServiceStaff

    Reviewed June 18, 2018

    I loved my experience with Terminix. I called them one time and the rep on the phone was very nice. The technician sent was also good. He was thorough about what he did and he did an awesome job. And he said if there was anything else that we needed to let him know and he would come back out.

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    Staff

    Reviewed June 18, 2018

    Rich does a great job. We've been with Terminix for just over a month now, but I've known him for 10 years. He knows what he's talking about and knows how to do it. Scheduling a service is good and the pest activity is on the decrease. I know it takes time, but it's slowly going down now.

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    Verified purchase
    Staff

    Reviewed June 18, 2018

    I've been a Terminix customer for a long time, but it's mainly through my company. Our company has a contract with Terminix for them to come out monthly, do inspections and spray. We have a number of stores and they treat them all. It's a good size area. Also, I have Terminix at my lake house to spray for some bugs. The technician is Yuri and he is nice, very thorough, and takes care of the problem at our lake house. He comes out once a year and sprays for spiders and ants.

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    Verified purchase

    Reviewed June 18, 2018

    We just subscribed for a regular service with Terminix for preventive maintenance. Most of the time, it’s just outside maintenance. I would just leave the gate open and they'd get in. But my wife was home once when they had to do some work inside. They were supposed to replace all the canisters but they missed one. I had some materials covering half of it and they probably didn’t see it. I have to get back to them for that, but everything has been fine.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 18, 2018

    We lived in Covington, Indiana I had a whole barn out there and some things. I used to try to treat things myself, but when we started with Terminix, I saw a big difference from trying to treat it myself. They did a good job up there. We moved out here to Grace Hill in Indiana and I stayed with Terminix down here. I have a quarterly service set up with Terminix and I also have a yearly termite service with them. They come and inspect, or come and treat the house. And if we have any problems, they take care of it. If I found something and I called them, they would come and take care of it even if it wasn’t a quarterly time. I have a special technician and he’s such a super guy. He is very prompt and very willing to listen if I have any issues. He’s also such a courteous guy. I trust him and he does his job. He’s very efficient and quick. He doesn’t stand around shoot the bull or anything like that. We talk and he’s nice and very efficient.

    Everything has been good but the company of Terminix here that I deal with is terrible. If I deal through my technician, it is good, but when I deal through their company, I don’t know who I’m gonna talk to and they get it so confused. I can go on the internet and set up an appointment, but they might change it. It’s a shame and they don’t care. They don’t have that personal touch. But on a local basis, my technician is super. Otherwise, I would not stay if I had to deal with these people all the time from wherever they’re at.

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    Verified purchase
    Customer Service

    Reviewed June 18, 2018

    My experience with Terminix has been excellent. They'd usually coordinate the service calls and I’d get an email or a text saying what day they would come and if I didn’t like the day, I'd go online and change it. They recently showed up, did an excellent job, and then left. They worked outside and the pest activity has decreased. The spiders and the ants are still bad, but nothing that’s not controllable. I’d recommend Terminix.

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    Verified purchase
    Punctuality & Speed

    Reviewed June 18, 2018

    I had some evidence of termites and two years ago, Terminix put stuff for termites inside the house and then they put the bait stations outside. And they had someone come out most recently to check on that. They scheduled that appointment and then I had to reschedule it, and my experience with the rep was good. 12 years ago, I built a deck and it got eaten by termites over the years and when I pulled it down, there were tons of termites and ants in there. And so, I called Terminix, but unfortunately, it was 12 years later and I couldn’t find any evidence of the termites. I didn’t personally see any termites inside the house but there are some areas that showed some evidence of it.

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    Customer Service

    Reviewed June 18, 2018

    I like using Terminix. I have it set up on a quarterly schedule just to take care of the flies, bugs and the spider webs. Michael from Terminix schedules it. He just calls in a day or two ahead of time and lets me know about what time he's gonna be there. And then I say, "Okay. Well, call me about 20 minutes when you're gonna be there." And then we meet. There used to be another technician but I guess he lost his job. He came a couple of times and then Michael has been our technician ever since. The experiences with the technicians have been good all the way around. I noticed the other day that when I went in my basement I got a few more cobwebs than usual. But I know that they can't hit every spot every time. Everything is perfect and I don't have a single complaint.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 18, 2018

    We lived in different states before and we had Terminix in Illinois. At that time, I was not impressed with them. But when we moved to Kansas in 2015, we hired Terminix to exterminate our homes. Since then, they've been coming out every quarter. They call me or send a text or email. The guy we have calls me a couple of days in advance. If time doesn't work out, it's really easy for us to reschedule the appointment. I just call the number and tell them I want to reschedule. They're very good at working with me.

    Also, Sean, their technician has been phenomenal. If it wasn’t for him, I would not have Terminix. He was our technician when we lived in another home and when we moved here, I had canceled the service. I found him at a business and I said to him "we’ve moved but I need to get you guys out." He then said that he would let Terminix know that I wanted him to come out.

    During the service, my daughter could not believe how good he was. He would dust around the outside and take the spider webs down. We had little wormy spiders and he put little caps down in the basement. Since the service, pest activity has been really good. I’ve never had a technician do that. He’s the only reason why I stay because he’s very professional and very pleasant. Overall, we're very pleased with Terminix and the technician that we have. I recommend them.

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    Customer ServiceStaff

    Reviewed June 18, 2018

    A year ago, I saw some termites in the house. Terminix came and installed a couple of traps. Thereafter, they came over again, took the traps and put it in their reports because we have service with them for a couple of years more and they will come and set the traps for us. We schedule our service every year or every six months now.

    When the time for service is near, Terminix calls me and reminds me a few days before what's going on. Their technicians are very friendly. They just come and do everything and I don't need to be around. After 30 minutes, the job is done and they call me and give me a report and tell me what's going on. Since the service, I haven't seen any termite activity and we're pretty happy with Terminix.

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    Price

    Reviewed June 18, 2018

    Terminix came out here a few weeks ago and took all the traps. I've been a customer for about a year now and I would call them when I schedule a service. We got misled in the very beginning when we paid $1,800 and that was one cost fee and then when they came out they charged for a fee to come out and check the traps. We thought that was included but apparently it wasn't. They were gonna give us a bill on it and whereas the sales man drew a line to that page. They didn't charge us for that but I think they're going to next year. Other than that, I haven't seen any pest activity and so hopefully it's fine. I'd recommend Terminix.

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    Staff

    Reviewed June 18, 2018

    I get quarterly service from Terminix and I've used the same tech for quite some time now. I like her and she does a great job. The other reps are good as well. The pest activity has a little bit of a comeback, but it's the time of year and it's kind of expected. But my tech would be there in a minute if I call. She’s just awesome.

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    Punctuality & SpeedStaff

    Reviewed June 18, 2018

    I bought a home and then ran into some termite damage. I have a five-year plan with Terminix and it's for a precautionary measure. They’ve been here one time and put the bait traps out as far as around the perimeter of the house. The technician was very knowledgeable and courteous. It was a really good experience with Terminix. They were fast.

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    Reviewed June 17, 2018

    I've had for Terminix years. They treat for bugs and it seems worth the money not to have the problem. Someone came out and noticed a problem that we had but it didn’t go well at all. I noticed a tiny hole in my oak flooring. There was damage caused because there were tomato vines on that side of the house and he didn’t spray behind them. The man came out and said that he has to find a live bug to determine if it had been caused by that but it had been vacuumed. He had to find something alive before he’d believe anything. But that’s the only problem I ever had.

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    Staff

    Reviewed June 17, 2018

    I have a yearly checkup with Terminix because I had termites years ago, so they schedule and come out once a year to make sure I am still termite-free. It's the same tech guy that’s been coming out for a couple of years, so I know him. He comes into my messy basement and doesn’t make any comments about it, and I appreciate that. He does his job and he's friendly. I'm satisfied that they took care of my termites and that they come out regularly.

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    Customer ServiceStaff

    Reviewed June 17, 2018

    We had an issue with termites swarming once. We now have a regular Terminix service set up for termites, which was the technician's solution to solve the problem, and I agreed to it. So far, the experience has been fine. We haven’t seen a termite since. The gentleman that came out today was fine and did a good job. However, the second time around wasn’t a good experience. We had some mites and some ants so I called them. I told them that nobody would be home and to just come out, give me a call and tell me what they can do. I got a notice that the guy was on his way and then I got an email that he checked the termite traps and they all looked good.

    I called back and I was very upset because I was out of town and I asked to talk to one of the managers, and the guy was just very rude and blew me off. He said, “We can do ants, but we don’t take care of mites.” And I said, “Well, I want somebody that can handle the whole thing.” “Good luck.” And click. Then that was it. So, I’m not happy with Terminix. After I spent $1,200 with them a month before and that was the way I was treated. Maybe I caught somebody on a bad day or just didn’t wanna deal with me because I was upset too. I did call that technician back and he never returned my call either.

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    Customer ServiceStaff

    Reviewed June 17, 2018

    Terminix comes for routine visits. They called me up and we scheduled it. Their technician is really good. We haven't seen any bugs since. They did a good job.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 17, 2018

    I was having an insect problem so I got Terminix's services. Scheduling my first service went well and I was impressed with the tracking tool that allows you to track when the tech was gonna be there. The person called in advance and it was nice to have a better idea to when he was going to arrive. And he showed up on time. He was thorough and he did a good job. Also, the pest activity is mostly gone. There's still a little bit but it's a lot better than it was. He said it could take some time so I signed up for the service plan with them. Give Terminix a shot. They did a good job for me and I think they would do a good job for you also.

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    Punctuality & SpeedStaff

    Reviewed June 17, 2018

    I've been very pleased with Terminix. I recently had an annual treatment and when I was scheduling the appointment for that, the wait time was rather long to try to get somebody. It took over five minutes and it was a little frustrating. But when the technician, Deshawn, came out, he was very thorough. I also had a few cockroaches and carpenter bees that he specifically treated and he did a great job. Aside from him, the one that I usually have to my house is Austin and I've been very pleased with him, too. Since the treatment, I haven't seen any of the pests, though it would always seem to take a few days before I see them again. The carpenter bees are one of those bugs that continue to come around but we seem to have knocked out several of them and I only saw dead ones so far.

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    Customer ServicePunctuality & Speed

    Reviewed June 17, 2018

    My recent experience with Terminix was good. I called to schedule somebody to come and they treated my whole apartment. Their technicians were pleasant. For the most part, all the pests are gone. I'd tell others that Terminix is good and that they do a good job.

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    Customer ServiceStaff

    Reviewed June 17, 2018

    Terminix had to come back twice because the basement was full of water. Scheduling was very convenient, and I call them before they came. In previous years, I had my daughter come if I was not around when they come since she lives nearby. The tech is very friendly and knowledgeable. I'm very satisfied.

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    Staff

    Reviewed June 17, 2018

    We had moved from Nashville, Tennessee where we had Terminix and called our rep in Bloomington, Indiana and it was set up from there. We love the technician they send out to do work for us. He's absolutely friendly, polite, thorough and wonderful. We have bad ponds behind our condo community and had ants ending up in the cat food. The technician took care things inside and out and checked everything. If there was anything, he let us know immediately. Since getting their service, we don't have pests anymore. If anyone would need Terminix's service, get a full schedule going.

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    Staff

    Reviewed June 17, 2018

    Terminix calls and tells me when they're coming for our termite service. The service person who comes out has been doing a really good job. The guy who came a couple of times last year was good, too.

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    Staff

    Reviewed June 17, 2018

    We built a log cabin and we needed Terminix for preventative measures. We have them for eight years now and they come out every three months. The techs usually spray all over outside then inside. The techs have been great but so far, I still have a lot of spiders.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 17, 2018

    I like Terminix. They have been pretty good and our problem with ants and wasps has toned down quite a bit. I call them to schedule the service and it's super easy doing it. They're polite and flexible, and if you have a problem, they’re there to fix it the next day. I had two different technicians that came to my place and both have been super educational and really friendly. They sprayed mostly outside and have also come into the house a few times.

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    Punctuality & SpeedStaff

    Reviewed June 17, 2018

    I used to have termites and Terminix cleared it out. Recently they visited to double-check to get a renewal of my coverage. I had no issues scheduling the service and it was a great experience. We sat with their technicians and talked about what was going on with my house, what some of the coverage was and what my options were. They were pretty cool, friendly and they did a good job both last time and this time. I had the same guy I had before and he was very accommodating and easy to understand. He was a good combination of being efficient and easy to approach and talk to. Both the inspector and the guy who came to spray were good and I would prefer to have them next time if possible.

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    Customer ServiceStaff

    Reviewed June 17, 2018

    It’s been a very good experience with Terminix. We stayed with them because of the product, the service, and the people that they have. We get quarterly service from them. And then if we need any special work, we have the technician's cell phone, and we call him. And he’s out here as soon as he gets a couple of minutes.

    We've been working with him for 10 years and more and he's extremely knowledgeable, very professional and very friendly. We talk about what he’s doing with his family, the holidays, and what he’s doing when he goes on vacation. It’s very personal. There's nothing negative at all with Terminix except we get these obnoxious phone calls from Terminix about the coming out and checking our house. And we keep saying, “Hey guys. We’re already Terminix people. You don’t have to do this.”

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    Punctuality & SpeedStaff

    Reviewed June 17, 2018

    I knew I had termites and instead of trying to do something myself, I called Terminix. They know more about the business than I do and they probably did the job as well as it could be done. A couple of young guys came out and picked up little mud trails at the side of my house. I knew what those were the first time I had ever seen them and I’m out there all the time so I’m sure we caught them pretty early. In the end, everything went fine.

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    Punctuality & SpeedStaff

    Reviewed June 17, 2018

    I've been using a maintenance service with Terminix for quite some time and I would recommend them. For one thing, they put me on a monthly pay period because I didn’t have $100 and we did a payment schedule of $33 a month for a year. Scheduling the service with them has always been good and they always set a schedule that was convenient for me. When they said that the techs would be here, they were here and they were always on time. The techs took care of my biggest problem with the roaches. During my regular time for maintenance service in May, I called Terminix over for ants and a few roaches. The techs that came out and sprayed were wonderful. Since the service, I've only seen three roaches and ants.

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    Customer Service

    Reviewed June 17, 2018

    We’ve had ants in the house from time-to-time and I had to call Terminix three years ago initially to come and get rid of the ants, which they did. The ants stayed away for quite a while and I ultimately ended up in a continuous program with Terminix where they come every three months and they automatically advise me a week ahead of time.

    The technicians that come out are very professional. They spray the wall outside of the house and they spray around the house too. They use some kind of a special spray and they check around. Sometimes, if I request, they’ll come on the inside if I tell them I’m seeing ants on the inside of the house. They’ll spray near the cabinets and anywhere the water comes in. Since starting with Terminix, the ants have been a bit less. The ants have come back from time-to-time, but it’s better than before I had any service at all. The ants are probably resistant and you can’t get rid of them a 100%. But I’d tell others that Terminix is a good service to use. They got a well-known reputation too.

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    Customer ServiceStaff

    Reviewed June 17, 2018

    I called Terminix for a receipt that I asked for and they were extremely hard to get a hold of. They put me on hold, then they cut me off. I sat there for 12 minutes. And then when I got a response, it was a recording saying, “We’re no longer open. You’ll have to try your call later.” They’d done all kinds of mean things and made it very difficult to deal with and I didn’t like it.

    I had to call John, the field inspector that originally came out, and he said they had a problem like that with several people. I had to beg him to give me his supervisor’s phone number, which he didn’t wanna do. Why do they not wanna be able to be reached? I asked him why don't they change things and he said he didn't know. On the other hand, he was professional and did his job. He wasn’t supposed to be answering any of my questions, but he helped me out. Also, the service technician was all about being positive. He wasn’t afraid to get under the house and go for it. I told him that if he keeps that attitude, he'll go far and he said that he likes his job and he's all into what he's doing.

    Terminix needs to change the way they do business because you need to be able to contact somebody to answer your questions. Mine was a simple question. I kept trying to get somebody to please send me a receipt and I never got that. And one hand didn’t know what the other hand was doing. The lady that sent me to the people that were supposed to help me didn’t know that they were in a different time zone. She should have known. Then, the lady I was speaking to was gonna send me to somebody else and I asked about the time zone. She said she was checking to see if they are in a different time zone because they might not be open. On the 12th call, I finally got a woman that understood and took care of my questions and everything I needed to know. And I told her I had a hell of a time trying to get a hold of anybody from Terminix to answer my questions. My entire experience has not been very good at all.

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    Reviewed June 16, 2018

    Terminix comes out for me every two weeks. Their technician has been very nice. The last time he was here, he sprayed and took some roach traps out. Overall, I recommend Terminix and since their last visit, I haven't seen the pests running around on the counters as much.

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    Punctuality & Speed

    Reviewed June 16, 2018

    We've been with Terminix for three years. I got in touch with them because I don't like spiders. They schedule and come right out right away, and the interaction with the tech has been pretty good. Awhile back I had some spiders show up and I called them. They came right back out and sprayed again and I haven't seen any. Terminix has been doing a good job.

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    Customer ServiceStaff

    Reviewed June 16, 2018

    It's been several years that we've been using Terminix and the technicians do not change very often. We had a guy for three years, and then now, we have a girl and they’ve always been super nice. They spray and put out the little traps. And so, I'm assuming they know what they're doing. The girl technician was in here three weeks ago and she was very nice and friendly. She did her job and sprayed. We don't have any pests now. Terminix has always done a good job and asked us if we've seen anything. One time, we had to reschedule a service with them. They came just as we were leaving and they came back when we called them.

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    Customer Service

    Reviewed June 16, 2018

    Terminix comes by once a month to spray my yard for mosquitos. The reps usually call and remind me ahead of time because I have to open the gate for them. Then the technician comes, sprays the yard and leaves. My last dosage was around the 25th of May then a week ago, I was bitten while I was sitting out on the deck so I called and complained. The technician said he was gonna come by and spray again but he never did. But I had their service last year and I never had a problem. But this year, there were a couple of mosquitos. But other than that, I would recommend Terminix.

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    Staff

    Reviewed June 16, 2018

    Terminix is a good company with good people. The company I worked for uses Terminix so I was with using them too. They showed up when they said they were going to and answered politely all the questions I was asking. They then took care of everything. I haven’t seen any ants in the house since they’ve been here.

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    Reviewed June 16, 2018

    Terminix is great. I have regular service set with them and they come out for bugs and ants.

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    Staff

    Reviewed June 16, 2018

    The reps have been courteous and professional whenever I’ve spoken to them and one rep has been getting somebody scheduled to come out to do the service. I’ve been trying to reschedule service with Terminix for the last month, but I haven't been able to get that accomplished. I’m supposed to have a technician out today and, hopefully, that happens. I got a phone call saying that they’ll be out between 5:00 and 7:00 today. I’ve had Terminix for about a year now and never had any problems up until about March. Something changed and now I’m not getting good service anymore. I threatened to cancel the service.

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    Price

    Reviewed June 16, 2018

    I had a one time service from Terminix for some termite issues and though I don't regret it, I'm not thrilled with the whole thing. It's too expensive. I’m not happy that they left black plastic containers that say, “Do not touch. With poison”, and my dog ran up with the thing in its mouth the next day. I also didn’t like the fact that they didn’t explain everything to follow-up. Be careful of Terminix.

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    Staff

    Reviewed June 16, 2018

    I'm happy with Termix. We had termites when we started with the regular service setup with them and that's been about 20 years ago. They set the traps and then check them and they also do an in-house check once a year. The tech who comes varies but it's the same person most of the time, and we're satisfied with their overall demeanor.

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    Staff

    Reviewed June 16, 2018

    We all enjoy the Terminix service and it's the best one our company has ever had. We never had one bit of problem with their techs and the same one comes to do the pest control. He comes out on a monthly basis and we can normally know around the same time every month that he's gonna be stopping by for service so it doesn’t affect us. He knows what our office hours are, so he does the outside of the building when he shows up, and then he knocks and comes in to do the inside. He does the job, cleans up after himself, and then he's gone. He is polite, very friendly, very social, talks about the weather, and all around nice guy. The pest activity has been non-existent since the most recent service. So, we definitely won't be switching and when we relocate our office, Terminix is gonna go with us.

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    Customer ServicePunctuality & Speed

    Reviewed June 16, 2018

    We noticed a little termite swarm earlier this spring down in our basement coming through some concrete walls. So we went ahead and decided to get the full protection around the house from Terminix. The scheduling went well and they were professional. There was no visible damage anywhere, but we bit the bullet and did the installation or the bait stations. They were on time and I watched them put the stuff in. They did a little spot treatment on that location where we saw them coming in. They took care of that very quickly. It all worked out well and I was very happy.

    When we first took on the service, they emailed the contract but our printer would not print it out. It just kept showing it blocked, both on our apple and our PC. I called the company and I asked if they would send out a hard copy of the actual, original contract and the rep was very nice. He said he would get one in the mail and they sent us something in the mail, but it wasn’t the original contract. It was just a recap of the service that we had just had. I’ve not gone back to follow-up with them.

    Also, before we agreed to the service, it was really talked up pretty highly. They’ve got a new 9-component chemical that is really effective and they almost made it sound like you’d never see a termite again. They talked about their guarantee but once we signed, I couldn’t get anybody to say that our termite problem is now resolved. Afterward, when I kind of pressed them on that issue, it was like they never guaranteed that. I had the impression that this would take care of it. And those bait stations are placed every 15 feet around the house. It sounded like once they were put in everything existing that’s out there, all the termites that might still be somewhere would be attracted to them and be gone. And they would never infiltrate the property again but I understood it isn’t necessarily the case.

    It's not a huge deal but the guy was a little over-emphasizing about what the product would do before we agreed to it and then backed off a little bit after we gave them the check. I talked to the two installation guys when they came out and they said that no company would ever guarantee that. Other than that, it has been satisfactory so far. We presume that we won’t see any more swarming next year. But so far, we’ve not had amounted for a follow-up inspection. I anticipate doing that every quarter or so. And they said to definitely call them to come out and check on things anytime you wanted. So we’ll probably take advantage of that.

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    Customer Service

    Reviewed June 16, 2018

    We had carpenter ants and the Terminix technician who came out was very good, but I was a little disappointed that I was told by the salesperson that the package I purchased would include tick treatment. I feel like the sales consultation was misrepresented. I've worked in sales and customer service, and I don't think telling somebody that they're getting a service and not delivering is good.

    All the technician could do was spray around the house. He couldn't treat the outside of the yard of my home, and it was why I purchased a package through Terminix. I had another option and cheaper, but the technician that came out was extremely nice and upfront about it, so I proceeded because I had another issue I needed resolved. The tech also laid out some mousetraps and things that I didn't originally ask for.

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    Customer ServiceStaff

    Reviewed June 16, 2018

    I had carpenter ants so I called Terminix and they took care of what I needed. They got rid of the carpenter ants. In the last couple of times that I had my service, the same service rep was here and I’m very happy with what he’s done and how he’s done it. He does a very efficient job. I can also talk to him and ask him questions and he’s able to answer me. Terminix has done a good job for me. Try them out.

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    Customer ServiceStaff

    Reviewed June 16, 2018

    The other owners of the house had the service with Terminix done in May. We bought the house in September and moved in after the pest problem was gone. And then we took over the contract and it's been fine. When I called to schedule a service, the reps on the phone were very good. A technician came out a couple of weeks ago and said everything looked good. So we're gonna have the baits taken out from the ground tomorrow and if we need Terminix again, we'll come right back to them.

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    Customer ServiceStaff

    Reviewed June 16, 2018

    I had tiny ants that came in all over the place, and I had a problem with spiders. And I've been a Terminix customer for a little over a year now. They come out once a month and usually call me three to four days in advance, and let me know when they're gonna be here for our service. I've had several technicians. Terminix has a problem keeping somebody in this area. But still, all the ones I've had had been very nice and polite.

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    Staff

    Reviewed June 16, 2018

    I saw spider everywhere and the gentleman from Terminix that did the service was very nice. I don’t have anything left in the home, but out deck is like a huge spider web. And the back piece thing on his truck to be able to spray it was broken. So they were supposed to come back out a week or so later so he can go up underneath our deck and spray it real good. But I never heard back from him. And they need to come back out because I still saw spiders.

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    Staff

    Reviewed June 16, 2018

    I'm on a rotation with Terminix and they come out every three or four months. The tech who they've been sending out has been very good, helpful and knowledgeable. If I find something, he comes back and works harder to get rid of it. We had some ants that he had to work really hard on. Now, I have less pest activity in my property.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 15, 2018

    We have started working with Terminix six months ago. The service was great as long as I can afford it. Their technician was excellent. He’d tell me everything what he’s doing and then afterwards tells what he thought and seen. They were on time with their scheduled service calls and they call me to inform me. They can do it and I don’t have to be around. Yesterday they came here to do the outside and they did the whole pests.

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    Customer ServicePrice

    Reviewed June 15, 2018

    The last time I've used Terminix, they treated the outside and it was good. I've had a very good experience with the technician and it's been perfect since. To schedule a service call, I'd get an email and then they'd usually let me know the day before. They’d also call me that day because I have to be home when they’re gonna come in the house. I've recommended Terminix to people. I told them that their price is good and the service is excellent.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 15, 2018

    I signed a contract with Terminix for a year. They came and did an initial spraying of the entire premises last time. The tech who came was great but we had an issue with scheduling because we were supposed to have it scheduled on a Thursday and I took off from work and waited but no one ever showed up. So I called up and left a rather angry message. The retail manager called me back and said that their truck had a breakdown. They should’ve called me but they didn’t. He said that the company would rebate me $50 on the initial service call. It sounded great on paper but when the bill came and my checking account was debited, they didn’t give me the credit for it at all. I phoned the manager back and he has yet to return my call and that was a few weeks ago. I’m not happy with the promise that wasn’t delivered, but as far as spraying and the treatment of the house, Terminix did a fine job.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 15, 2018

    I have a basement and in Western Indiana, we get a lot of spiders when the weather starts changing. I got Terminix' service and they come out every three months. I’ve had to call them twice in the last six months to come early because of the spiders are getting in the house again. And the last time they were here, the tech came in on time, got everything done, and left. I usually have him and he's real good, but he told me that he’s moving to a different area.

    I also bought a home in Florida that has the certificate of protection from Terminix. When I called them and they didn’t show up, they said that my people never paid for the contract and I had to start over for which they wanted $4,000. But I got the documentation that said it was paid for. Everyone said they were gonna look into it but that has been since May of 2017. So, I’m not using Terminix in Florida. They’re not well-liked there. My neighbors also got screwed by Terminix down there a few months ago. They were told that they had an ant infestation but what they had were termites. So, they were not happy.

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    PriceStaff

    Reviewed June 15, 2018

    I was having problems with ants and I called Terminix. I set up an appointment and someone contacted me to see if I was available. The rep was very easy to work with and it’s been fine since the tech came out. He was trying to understand my concerns and addressed them and explained what he was doing. I paid the premium because I wanted someone knowledgeable and I got that. Terminix is a little pricey compared to competitors, but it worked.

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    Reviewed June 15, 2018

    Most recently, the Terminix tech came out for service and put base basins out. And overall, my experience with Terminix has been good.

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    Staff

    Reviewed June 15, 2018

    We were having spiders getting into the house and we wanted to have a professional come and look at it because our attempts hadn’t curtailed any. Terminix came out and put down some traps to see what they were dealing with, and they sprayed some stuff around. The gentleman that came out was very personable, knowledgeable, thorough and focused on what he was trying to do. Now we don’t have as many bugs as we did before.

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    Customer ServiceStaff

    Reviewed June 15, 2018

    We've always got pest control services since we remodeled our old house and then put a new one up. We've been using Terminix for many years now and the service is automatically scheduled. The tech calls me when he's gonna come out and he does really good service in spraying inside and everything.

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    Customer ServiceStaff

    Reviewed June 15, 2018

    We do the termite service with Terminix. It's preventive as well as they got bait traps around the house. When the termites get into the bait traps, they come out and check the bait traps and replace the bait if they needed to. They found them in several locations in certain times. But most of the time, we're usually clear. They cleaned up the colonies that are closer to the house. They also changed the bait over from a regular bait to the permanent stuff so that they're just gonna be coming out less often.

    Their new technician is great. He is a youngster and he's kept his cool. The other guy that they had was reluctant to get in the house where he needed to go down to check. But if he has to come in the house, he should let me know he has to come in so that I have to be there. But other than that, he's been pretty good. They also send an automatic voicemail when it's time to service our home and then the technician calls me the day before. Terminix is a pretty good company. They do what they need to do.

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    PricePunctuality & SpeedStaff

    Reviewed June 15, 2018

    Terminix was very easy to get ahold of and they came pretty quickly once we had the quote. They came in and sprayed, and then put down traps for some mice we thought we had in the house. The technician was very professional and very helpful.

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    PriceStaff

    Reviewed June 15, 2018

    I saw bees around my house. The second guy from Terminix came along and he explained the bee thing. He knew so much about everything and was totally amazing. He also sprayed a bit in a couple of places thereafter. I also had ants on one side of the house and Terminix put out some bug stuff that seemed to get rid of them. Since the service, I haven't seen the bees but I think that there are still some underneath my house. They're not supposed to be able to get underneath my house because it's in a concrete foundation. Still, I hear them all the time and that's upsetting.

    I hear the bees buzzing at night. My cameras picked them up flying around at night and regular bees don't fly around at that time. There are people who made a tunnel to get under my house and then they jacked it up. And so at nighttime, since there is also a bee's nest underneath the house, that disturbs the nest. Also, I got a letter l that says that I terminated service with Terminix which is untrue. I got an offer that stated that Terminix wanted me back and that they would give me credit. As far as I know, I'm still one of your customers and I didn't terminate service with you guys. Nevertheless, I'm really happy with Terminix's service and their prices.

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    Staff

    Reviewed June 15, 2018

    We’re set on a quarterly preventative service with Terminix and if something manifests itself in the meantime, we’d call them. We’re about due for service this month and we have quite a bit more activity with ants and spiders around the facility. So far, the techs who have come out have been fine. My first guy was Dave and he was outstanding. He was extremely thorough, communicative, and professional. When he was here, I saw the flea boards everywhere, he was spraying here and there, and knocking down all the cobwebs and nests of bees or wasps. I was also here for one of the recent visits this year and the techs who came out asked if we had any particular issues then went about their business. However, I feel like we used get better treatment from them.

    In the beginning, the techs placed flea boards at every entry point and every potential area every time they visited. But now, it’s kinda hit and miss, if at all. I also feel like they used to spray the perimeter in and out, but now they only spray the outside. They don't spray inside anymore unless we have visible pests. I might not be 100% right on that, but the treatment we get now is not as thorough as when we first started the service.

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    Price

    Reviewed June 15, 2018

    One of the neighbors had some termites and we live pretty close. I signed a contract with Terminix and didn’t read the contract like I'm supposed to do so I had to use it for a year. It cost me $875 and I thought it was a one time fee, but it wasn't. After that, it will be another $100 every time they come out. They come out every couple of months. They treat for termites and then they made it sound like I save so much money if I'm going ahead and combine it with the pest control contract. My other neighbor got that contract and that one was another $200 and some for the pest control. Every time they come back out it seems like most of the time they wanna spray outside or do all inside also, but I don’t ever have them come inside ‘cause I don’t have that many problems, and that would be another charge too. They're overpriced and a total rip-off. I won't be using them anymore.

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    Reviewed June 15, 2018

    Terminix has done a great job on our mice problem. We went to Florida and the little critters invaded the house. We've got service from Terminix for a year now and I'm very happy with them. Scheduling a service is a good experience and they're flexible. They came out and checked the traps and re-baited them and also sprayed for spiders. And, I haven't noticed any other pest problem since they came out last time.

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    Staff

    Reviewed June 15, 2018

    We had spiders and ants so I tried Terminix out. With all the technicians that had come out, I only had a problem with one. The others had put granulates down on the ground around my house and I wanted this technician to do the same. That, along with what they spray at the base of the house, creates a good barrier for the insects. But the technician acted like he didn’t want to do it so I called Terminix to complain and tell them to send somebody else out. They’ve got to remember that the customer is paying for the service and more or less, the customer knows his house and what kind of invasions are in his house. If I give the technician a rough idea of what I have, then that will give him an idea on what to put out. The guy I complained about came back the very next day, did what I had him do and redid the whole house.

    Other than the experience with that technician, I’m very pleased with Terminix. I don’t see the ants now and I’ve seen very few spiders. I will recommend Terminix to anybody. In fact, I got my neighbor to try Terminix and see how they would compare to the ones that he had used. Since his switch to Terminix, he’s been 100% pleased with it and he hasn’t seen ants in his house as well.

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    Customer ServiceStaff

    Reviewed June 15, 2018

    Terminix comes monthly and their reps and techs have been excellent. Now there's minimal pest activity in my home. I'm happy I decided to go with the contract versus having to call every time.

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    Staff

    Reviewed June 15, 2018

    The salesman from Terminix was very informative and then the one who came out to treat the pests was excellent. I felt very comfortable with him. And I would recommend both the salesman and technician. I've not had any more pests in the house since the service and I have found some dead mice outside. So, that was good.

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    PricePunctuality & Speed

    Reviewed June 14, 2018

    One night, my wife and her daughter were sitting and they saw a little bug crawling on the floor. It had wings and it wasn’t a termite. A day or two went by and they saw a couple more, so I thought the bugs were coming up out of the crack in the baseboard. Terminix had a thing advertising on television about a free inspection, so we called them and asked about it and they came out. When the technicians got under the house, they said they couldn’t get into the area where the room was because it was too tight. They put sprays out next to the house in the front with the holes and put the things on the house 15 or 20 feet apart.

    The gentleman that did the inspection was all right, but I felt we didn’t need termite service. We just bought this place a year ago. My wife was worried about it, so we got it done. I would be satisfied with the service if they took care of the problem. Before the time they got out here, we didn't see any more of the bugs. We just saw two or three of them. And then the next night, one or two. Then after about a week, they saw one. The technicians said that that’s what the bugs do - they explore and go somewhere, and once they get there, they’re not on the move again.

    They sent me a bill and I paid a down payment of $279 dollars. They came back and did the stuff like when the first guy was here, and they gave me some paperwork. I got a letter in the mail and it told us how much it was gonna be. It was another $800 and if I didn’t pay it upfront within a 90-day period, they were gonna charge me around $70. When I started to mail the letter a week ahead of time, they said to mail my letter 10 days ahead of time to make sure they got it. When Terminix talked about relaying with our payment, it reminded me of a bank. If you’re late with the payment, they tack a late charge on you. They also said that if you’re late about the payment, they’ll make reports to the credit bureau. We’ve been paying our bills in advance and if they come in, we send the letter seven days in advance so they get there. Overall I’m happy with them right now.

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    Reviewed June 14, 2018

    I just started a regular service with Terminix and recently had my first service with them. They gave me a termite inspection first and then they came in and sprayed for the bugs. Everything seems to be fine and everything is working well so far. It was a very satisfactory experience.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    Our experience with Terminix has been 95% positive. The people who do the work are friendly and accommodating and the only occasional glitch we have is with scheduling. Normally, there’s an advance notice by e-mail and a follow-up call before the service, but this last time, my wife and I didn’t get either. We normally like to have the person come in the house or at least get inside the garage to look around, but when he came, we weren’t here and we missed that opportunity. That normally doesn’t happen.

    I have termite and pest, so it gets a bit confusing sometimes because when I call them, they say, “We’re coming,” and I ask, “Which one is this?” It’s the same person all the time, at least on the pest’s side. They’re very polite and accommodating. They put the booties on if we want them to come in the house and they’re pleasant to deal with. The only time I called them for something was within the last few years. I had a couple of big hornets’ nests and they came right away. They took them down and sprayed them. I’d recommend Terminix.

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    Reviewed June 14, 2018

    We noticed some spiders and things. We were also having a lot of ants last year. Terminix comes out every three months and they recently came out and did the normal spraying. When we first started, we had a guy that came and we had someone else take over his route. Then he left the company or went to another route, because this last time, it was an older gentleman who said he was kinda retired but was covering for the other one.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 14, 2018

    Terminix was cheaper than the other company we were using so I got them and I've had them for less than a year now. I recently had them come out and do a treatment on the inside and outside. And a few weeks later, I saw a couple of ants and a couple spiders. I called them and a week and a half later, they got out here and did a treatment. Then a couple of weeks later, I have ants coming in my house all over the place which I only had one or two prior to that. I called Terminix and they came out and did another treatment but I had already used a Raid Ant Bait thing. The ants were starting to disappear but with Terminix doing the extra treatment, they did disappear.

    The technician was nice but he didn’t talk a lot. He was not as friendly as some but he was not rude and that's okay. He did a different treatment when he came out the second time than he did the first time. I can't help but wonder in my mind if he did that the first time, I probably wouldn't have the ants the second time, but I don't know that, no guarantee. Nonetheless, the ants are totally gone now.

    Also, there was one time wherein they came and did a treatment outside the house and just left the bill on the door. They didn't even call me and tell me they were coming or asked if I wanted the inside treatment or anything. I called about that and I had them come back out and treat the inside. If you're paying $99 for them to take care of your house over three months, they should do more than just spray it around the outside of the house. To me, that was insufficient and improper. But according to what I've read, that's the way they do unless you say you want them to treat the inside too. I'd tell others that Terminix is okay but you have to be specific about what you want and what to expect.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 14, 2018

    My experience with Terminix has been fantastic and I love my representative. He comes when he's supposed to and we chat a little bit. I tell him what I want him to look at, he looks at it and checks everything. We have a great relationship. I had carpenter ants last year when I first started using Terminix. And their rep came in and explained to me what he was gonna do, and he did it. He also told me to look for a few stragglers and that I shouldn't see anything, but if that didn’t happen, I should call them back and I could get them to spray again for free and everything he told me happened and I am thrilled. And this year, I did not have the ants but I had some situation with some big, brown bug. And I called him in between the time that he was supposed to come in the normal scheduled appointment and he came and took care of that. I would recommend Terminix to anyone and I already did. They are great.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 14, 2018

    Terminix's reps are very fast and very efficient when they come out. I always get different ones so I have to explain to them what I want them to spray for. I figured they need to know. Some of them get really into detail which is great to learn things and they educate me about different insects and the mice. They also check the boxes to make sure there’s nothing in them. I’m in a one bedroom house with a garage attached and they get done pretty quickly. They also tell me that they'll spray the outside of the house as well and up by the windows, so I can open my windows without worrying about something crawling in. It’s been really good since they've been coming out. Then yesterday, I was going out my door and there was a snake. I ran back in the house because I was nervous. Then I called my fiancé right away and he told me to call Terminix.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    We had a good experience with Terminix. They came out to do a routine termite inspection. They call us to schedule the service. If I can't make it, I call them back. I select a date and then we work around both of our schedules. The techs are professional. They tell me when they’re on their way and I can track them when they are going to be there. However, it is not easy to cancel a plan.

    There was a time where I wanted to take a break from the routine inspections because I didn’t have the fund. So I wanted to take a year off and I wanted to cancel so I can re-subscribe. And if you try to cancel your Terminix subscription, they just don’t let you cancel. I had to act like I was purchasing it, “Oh, I’d like to sign up for Terminix”, and then I would get somebody who would help me. And then I said, “Actually, I don’t wanna sign up. I wanna cancel.” And they said, “Wait, let me transfer you to our canceling department.” I said, “Don’t send me there. I’ve already been there.” And they sent me to the whole thing pattern and it was frustrating. So, I said, “Okay. What’s the farthest out that you could possibly schedule an appointment for me?” And they said like a year and a half. And I said, “Just schedule me for a year and a half.” Still, I recommend them.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    I love the tech Terminix usually sends out to death. He's very nice. But this last time, it took me a while to get somebody to call me back. I was trying to call a certain person because the tech who comes out to the house to do the spraying gave me that person's card. He told me to call that person in a couple of weeks and let that person know what's going on and if I need him to come back. I called once and I waited. I figured they would called me back but they didn't. It was a week or so later and I had to call them back again. I was finally able to have someone come back out and they redid the furniture and the bedding part. Other than that, I haven't had any trouble with pest activities since they came out.

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    Punctuality & Speed

    Reviewed June 14, 2018

    Terminix does routine service for us and they had scheduled for us for the front yard but our backyard was locked, so we rescheduled to get the back done. The technician came on time and did a good job. The ants and other things have been better since then but we've had trouble with some spiders.

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    Reviewed June 14, 2018

    Terminix is doing decently and I have no qualms with them. As far as I can tell, I don’t have a termite problem anymore and their technician, Al, comes by every three months. He generally calls and asks if it's okay if he comes on a certain day as he works on his scheduling. Since I don’t have to be here to hold his hand, I don’t care. He does his bit and leaves a little note and tells me about it and then I get the bill which is rather a smooth functioning. I get ants once in a while in the spring but Al is able to take care of that as well.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    We first started out with Terminix because our neighbors had their service. Bugs had come to our house and it took a while for us not to see any. We now have the quarterly maintenance service of Terminix and they've been doing a good job. When I called in, Terminix usually had the time for our service scheduled and if I couldn't be there at that time, I could always cancel and ask for a different date. They asked if I have any questions. Also, they offered discounts to me if I wanna have other services because we're senior citizens. The technicians that they've sent out have been good, professional-acting, and courteous. But a couple of times when they were supposed to come out, some technicians didn’t show up and they didn’t call. The technicians mostly did the outside, then they came in three months ago for prevention. Terminix is pretty good to go with.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    I’ve used Terminix for years. I just moved to a new location, from Terre Haute to Kokomo, and I transferred my account. I had some ants in my kitchen area and because I had moved into a new house, I wanted to get going with getting rid of any insects that might be causing problems. After I moved, Terminix had called me to set up an appointment, not knowing that I had moved. And so, I told them I moved. Everything was hectic. That was last fall and I wanted to wait until spring to do anything and they said that would be fine. So, they called in the spring to see if I was ready to start up and I said yes. We chose the time and the date, and everything went from there.

    The technician that came out was a very nice fellow. He did what he needed to do, left me some paperwork and he was here for 20 minutes. I always found pests at my other house too. And here I had noticed some wasps or some flying bee variety. I told the technician where it was and he sprayed for that, and I’ve not seen any since. So, that seemed to work. Terminix did an excellent service and my home has been better. I’ve always been pleased with Terminix and when I moved, I just wanted to continue using them for any problems that I might have.

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    Staff

    Reviewed June 14, 2018

    We had concerns with spiders and mosquitoes, and the Terminix rep sat down with us and explained what exactly he could do to help us. There were two treatments for mosquitoes and an initial one for spiders, and our problem went away. My experience with Terminix, including my interaction with the rep when scheduling the service, have been very positive. The tech has been great and he was extremely professional.

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    Customer Service

    Reviewed June 14, 2018

    I called in a black ant problem and Terminix came out. They said what they were gonna do and if we were going to have problems, to give them a call back. I'm not too happy with Terminix right now because they came and exterminated last month and the problem is not going away. They were gonna come today but I had a VA appointment at 2:30 and they said they’d be at the house between 1:00 and 5:00 so I couldn’t be there. And I don’t appreciate waiting till next Friday. There’s nothing I can do about it in the meantime.

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    Reviewed June 14, 2018

    Terminix had somebody cold-calling on the neighborhood, and they approached me. I was outside my property, and I agreed for them to come out. We had a couple of ants in the house, and a couple of days before being solicited, I bought some things to supposedly help take care of that, but we haven't had the house looked at for anything, so I told Terminix to come out and do their service for maintenance. Two people came and one was more experienced -- he may have been a manager. Their professionalism was excellent. They did their work, and I was happy with it.

    I've seen one ant since the things that I've done and since the treatment, so it seems like they've been taken care of. However, the person who solicited me took my credit card number, and then for some reason, Terminix didn’t have that on record and I'm not happy about that. Also, both reps wrote them down and I wonder where those documents are. I gave the credit card to the people who came in later and did the service and then I got a bill sent to me. All in all, everything so far is good. Terminix worked for me, and I'd recommend them.

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    Reviewed June 14, 2018

    Terminix sprayed for ants around four weeks ago and then we just found some more yesterday. So they just scheduled a return visit. The technician, Brad, would do another quick barrier spray and it should help that. What I'm hoping to do is just to have the treatment done for the summer and then I'm gonna call next spring and have it done again. I hope they're coming to do it every three months. Their representatives have been good and Brad, the technician I've been working with is really nice and good at what he's doing. He sent me a text to let me know he was on his way.

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    Staff

    Reviewed June 14, 2018

    When the person from Terminix comes out every Friday in our apartment community, he does different apartments that have different needs such as spraying for ants, roaches or spiders. He's very nice, polite, and friendly. He also makes sure he greets the residents and notices when he comes in. He does a good job, we’re very satisfied with him and we're very happy with Terminix.

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    Customer Service

    Reviewed June 13, 2018

    On 6/12 called and scheduled a service today for ant removal between 8AM and noon. Called at 1PM since no-one had shown and they said he is not answering his phone and I found out that I was his only service call for today. No one can find him and I asked for his boss to call me and no-one called. Calling customer service you have hold times over 10 min. So I told them to cancel and remove my CC from their system. I would not recommend Terminix.

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    Customer ServiceStaff

    Reviewed June 13, 2018

    I’m doing some construction on my house and we noticed what appeared to be some type of termite near my house so I called Terminix that day. A representative came and the next day, someone from Terminix came and put the traps down around the perimeter of the house, which was good. It was easy to schedule the service call. I asked if the tech could come tomorrow at 2:00, and he said, “Yeah, I’ll fit you right in.” I was trying to get some project completed and the guy fit me in. He was very helpful. Terminix is a good company and I’d recommend them.

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    Customer ServiceStaff

    Reviewed June 13, 2018

    We have tiny burrowing holes in some of our wood and I have what I thought was powder post beetles so I called Terminix. It's always good to have a random check as well. We had gotten communication in the mail with some kind of coupon and that was why I chose Terminix. And those coupons worked out in my favor. Erin came out and did the initial assessment. She was very helpful and informative, and I appreciated her a lot. The fellow who did the spraying was good also. But it's been a month and I feel like there's an outbreak of powder post beetles. I'm going to see if they would come back out and check again. That aside, Terminix has good customer service. They did a good job and I would recommend them.

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    Staff

    Reviewed June 13, 2018

    One of my bedroom floors was sinking in, and I thought the problem might be termites. Still, I didn't know for sure, so I called them and they came out to check it. The representative who came out was very professional. Their technicians drilled the holes and put liquid stuff in them. Then they took cement and closed holes up. They also did my crawlspace. Since the service, I haven't seen any termites. I recommend Terminix.

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    Staff

    Reviewed June 13, 2018

    I had Justin come out and he was very nice, but I thought we solved the issue and we didn’t. He put pellets down on his last visit and it seemed like it got the nest, but I have discovered more ants. I have an indoor pool with planting around the edge and dirt. I’ve spent a lot of money and I still have ants. I wish we had used the pellets at the beginning because that seemed to be what killed the ants. Whatever were in the pellets really eradicated them, at least for a while. The people at Terminix have done everything they could, but I still have a problem.

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    Staff

    Reviewed June 13, 2018

    The ones that I had before who were coming out monthly went up a bit high and I didn't want to pay that much. I had some friends whose parents were using Terminix and said that they did real good. So I went with them and they would spray and put the boxes down every three months. So far, I've had about four different technicians since I've been with them. The first one was a lady. She came out, sprayed around my kitchen, the upstairs, downstairs, and she put a few boxes out. And next time, I had another lady, she was out here twice but she quit. Then they got another guy that came out and he was the best one that I've had.

    The last one, he didn't even ring the doorbell. He just knocked. I was down in the basement and I came up. He was sitting in the driveway, then he just took off. I almost cancelled but he came back and he sprayed around the upstairs a bit, put out a few boxes and then he left. I've been working down in the basement probably disturbing him but I don't think he traded the boxes out downstairs at all. I wasn't happy. I haven't contacted Terminix about it. I thought I would get the technician another chance to see if he will do it the right way. If he doesn't, then I'm going to change to somebody else.

    When I scheduled a service with them this last time, they sent me an email stating that the technician would be here on a certain day at about 8:45. I called in on the scheduled day and they said, "We'll get them out there next week." That was when the technician came and said he sprayed around the house, but I don't know if he did or not. Usually, if they spray, I can smell it. But I didn't smell anything. I think he just put out a few boxes and called it good.

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    Reviewed June 13, 2018

    Terminix came here most recently for our routine service, but before that, I called them for ants that their guy had dealt with. I got a notification that said when the appointment would be, and I touched base with the representative in the area and he said it was the next day, which ended up being the day after that but we worked it out here. The tech was great, and I think the ants are all dead after the service.

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    Customer ServicePriceStaff

    Reviewed June 13, 2018

    We are a public library and we've had patrons stung by hornets before. So, if we see hornets, we call Terminix and they always have been very good at coming in and taking care of our hornet problem for us in a timely manner. I haven't noticed any pests since the last service they did. Also, the technicians who have come out have always been courteous to us. It’s usually the same person who comes unless they moved to someplace else or if there is a turnover.

    But to get a hold of Terminix is more difficult if we call the 800 number. I had called the 800 number and that was not a fun experience. We were not able to talk to the right people and they would pass us to the local people. It was like talking to a middleman instead of simply talking to the right people. So, we like having the local number instead. In addition, we had Terminix in our house before and the price has raised too much that we couldn’t afford it anymore. But Terminix has always done very well. If we need things inside, they do the inside for us.

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    Customer Service

    Reviewed June 13, 2018

    I have a year-round protection and Terminix comes out quarterly to spray and inspect. They let me know a day or so in advance before they would come out so we could have the outside open for them. Also, the tech that comes out usually calls or texts a day before. And I'm usually home to help him if he needs inside the house or in the attic. I've been with them for about a year now and they came out for a routine inspection and control the last time. We’ve been very pleased with them, mostly because we started this contract in a different state where we owned a different property and then moved. That contract was honored when we moved and we've had excellent service on both states. Terminix has been very easy to work with and are very open and willing to listen.

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    Reviewed June 13, 2018

    Quite some time ago, we wanted to be sure if we had termites and we wanted to be protected from the reappearance. We got Terminix and the service has been fine. The tech put in traps and bait stations. Now, we don't have any pest activity.

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    Staff

    Reviewed June 13, 2018

    We get service from Terminix as a preventive measure. We have a space above us that is leaky where most of the bugs come from. The same Terminix technician comes once a month and he is good. I've known him forever.

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    Customer Service

    Reviewed June 13, 2018

    Terminix looked at moles when they most recently came out. I called them and the service was set up. Then, the tech came out and put poison baits and sticky traps. The activity has decreased quite a bit since then. I'm very satisfied with Terminix although I don't like the automated phone system. It would be nice to talk to someone local when you first get set up instead of calling the national call center.

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    Staff

    Reviewed June 13, 2018

    I was satisfied with my experience with Terminix. Recently, they came out and they went into different rooms. They put in a little ant stuff to get rid of the ants, and they went outside and sprayed the pests out there. The technicians were very nice and professional too. Since the technicians came out, there were a few ants after the first visit and then, they did a follow-up in a couple of areas. I still see a few ants in a couple of other areas and it's on new places so perhaps that's where we didn’t have them spray anything on.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 13, 2018

    Terminix has exceeded my expectations. I started with Terminix around 2007 and then a few years ago, I moved to another company that Terminix bought up. I had a serious ant problem and they were invading a little bit in our house so I called up Terminix and they were able to come out quickly and they got it resolved right away. Also, scheduling the service normally goes fine. We had some trouble with scheduling a few years ago when the main call center that I called in said that they scheduled it but it wasn’t. They had some system glitch. But since then, I've been calling in to my local Terminix office and it's been fine doing it that way.

    Terminix calls me in advance to let me know the tech is on his way and when he's gonna be here. I would make sure I would be home if I have an issue. If I didn’t, then they would just do the exterior then they'd give me a note telling me what they did. The tech also would call me afterwards to say what he did. Our tech is Carl and we really like him. He does our house on a regular basis and I also call him and set up then he comes out on time. He is very polite, has great customer service, and does the best he could to make sure things are taken care of. When he came out, I showed him where the ants were coming. He did some work and he went throughout the whole house. Amazingly, I haven't seen another ant since and so I'm very happy.

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    Staff

    Reviewed June 13, 2018

    For the 4 years that I've used Terminix, I've had no problems with them and the service was fine. They were knowledgeable and they took care of the issues. When I scheduled a service, I called them and the technicians would come in. The buildings are extremely old and not well-field so we had some repeat issues for the pests but it's understandable. I'm done using their service because our system is set up and goes out to bid and the lowest bidder won. Still, I was very happy with the Terminix service.

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    Punctuality & Speed

    Reviewed June 13, 2018

    I scheduled a quarterly service with Terminix. We were having bad ants and since their first application, which went really smooth, I've seen an improvement. The tech was also on time and very informal. So far, it's been good with them.

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    Customer Service

    Reviewed June 13, 2018

    I had Terminix when I was in Tennessee and they came to our house about four times a year. I’m in Indianapolis now and I just had them out one time and they’re gonna come again once every 3 months. They call to tell me when they’re gonna be there. Because it was the first time the technician came in the house, he did some extra spraying. But most of the time, they just go around outside, spraying. We were having a spider or a bug which we call potato bug occasionally. But since the treatment I’ve seen a few spiders and any of the other bugs but not as many as we had before.

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    Customer ServiceStaff

    Reviewed June 13, 2018

    Terminix comes out to our house every three months. In their most recent visit, the lady who came was very good. She did a full spray on the outside under the eaves, something that none of the other guys have ever done. They just sprayed the corners of the eaves. But, she sprayed so well on the outside that the ants moved inside for a while. But I just sprayed them with bug killer and it seemed to have stopped them. However, she didn’t tell us that she had taken over so she was going to be the one staying here. But that was what the last three people have told us and none of them made a third visit.

    However, last October, we had an issue. We had to go to New York for a medical consultation. While we were gone, we had rain and all that and when we came home, we had 60 centipedes in our bedroom. The guy from Terminix was supposed to come out before we left but he couldn’t since something came up. So then, when I called them and told them I would like him to come back and do a service, he said, “Okay.” But then he called and he said something came up. So, we rescheduled the second time but something came up again. I finally called and when he called the third time, I got mad and told him that he better come out that time. So he came out and he sprayed around.

    When I told him about all the centipedes, he said sorry. So then I told him to make sure he put all the little boxes that they put down to catch the bugs in all the corners of the doors when he sprays. When he left, I went back to check the bedroom and there was not one in the corner of the bedroom door. There was one in the one of the corner but not the other. After having 60 centipedes that my husband and I had to take care of, I figured he would have done that. But he hadn’t.

    Then, after that, he came and sprayed. But when I went to the beautiful craft area my husband made for me, there was a huge spider web on the wall. The guy never took care of it like he was supposed to. January came and Terminix reached out to us through an email asking us to call the manager so he could help get this problem taken care of. At that time, however, I was terribly ill and I never got around to it. By the time I was able to get to it, it had dropped off. I'm not sure if I want to stay with Terminix. I am just so upset with this one gentleman that they have. If we can have the lady all the time, that would be nice.

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    Punctuality & Speed

    Reviewed June 12, 2018

    I have had nothing but problems getting someone to come to two different properties I have under contract with Terminix. They make appointments and can’t keep them. Waste of my time. And I will be looking for a local pest control company with more responsive time and answering my concerns.

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    Staff

    Reviewed June 12, 2018

    We have called several occasions. Had several reps come out. One rep recently came out. I would say it’s almost to three months now. Told us to save the wood that we removed from our home so that they could later determined with the boss what type of termite it was but Yep I in fact have termites but he needed to know what coverage I had to whether or not they were going to cover it. Undoubtedly have termites and have not heard back from them since we have held our bond in agreement with them for years/Do you hundred dollars later we continue to replace wood after wood/waiting for this rep and his boss to come back to determine whether or not they’re going to fix the termite infestation problem. I have emailed them. I’ve called. I’m exhausted. Contact me if you’ve had the same problem. I had to give them one star at least to leave this review. Overall the gentleman was very polite. That was it!!! Cabin slowly eating away.

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    Reviewed June 12, 2018

    My experience with Terminix has always been good. They came most recently for a routine service, and the technician was fine.

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    Customer ServiceStaff

    Reviewed June 12, 2018

    Recently, I had a Terminix service call for roaches. I did everything online and the representative on the phone was awesome. They called me and we talked on the phone. They've only been out one time so far for the initial stuff and they're not due back out 'til August. And the technician who came out that first time did pretty good. I assume they know what they're doing but I still have critters and that's fine as I have patience. I recommend Terminix. I had a good experience with them.

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    PriceStaff

    Reviewed June 12, 2018

    Every time the Terminix service comes around, I get somebody new but I liked Todd, the new tech who came out. He was very good and thorough. I try to walk around with him so I understand the work being done and he was great. We've got contracts for my barn and my house and he did a really good job on each place so I was very happy with him. I am on a quarterly plan with Terminix and in my most recent one, one of my rentals needed some work. The tenant thought they had termite damage or some termites in the deck and so I called Todd to check it. So he did and it wasn’t termites but the sap that seeped through the wood. I can understand why the tenant thought so but there were some ants and so I told him that since he was already there, he should do a treatment on the house to take care of any critters that may be around it.

    I want my service folks to be people who I can call and ask to come for my issues. Todd was more than willing to do that so I was very pleased. Since the service, the tenant has not complained so I will take that as a good sign. On the property we have in the country, I've had a couple of spiders in the house but I'm not too upset about that. Doors open and close, I've got kids and doors get left open so anything can come in. For the most part, we do the quarterly service because we used to have a lot of ants and we started our relationship with Terminix to take care of that issue. The service keeps the spiders down and the ants down and I'm in good shape.

    My brother also contracts with Terminix. He had some issue with some termites and we had Terminix come out and give a quote. Orkin also came out and gave a quote and they were twice as much. I've always been pleased with the pricing and service of Terminix but I would like the tech to stay the same. I know they don’t have ultimate control over that. People move and change but I told Todd that if he had any say, be the guy that stays the same. I always try to be there but if I can get to the point where I can get a good relationship with the tech, it'd be nice if I can't be there or I could give them special code to get in and he could just take care of the service.

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    Customer ServiceStaff

    Reviewed June 12, 2018

    We had a visit from the man that comes out and sprays for the bugs once a month. But in just a couple of days, we were noticing a lot of spiders and bugs. I called into their customer service. They are very responsive whenever I call and have an issue. The rep asked me what my problems were and tried to get the appropriate information. They said that they would give me our specialist and he was sent back to spray again. When he came in, he asked "How’s things going?” or “Are you noticing any problems?” just like what he does every month. He's always very nice and personable. He’s also always concerned with our satisfaction with their service. Since then, we're not seeing as many spiders anymore even though it’s very easy for us to have bugs come in since our doors are open and shut all the time. Overall, Terminix's doing a fine job.

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    Customer ServiceStaff

    Reviewed June 12, 2018

    I'm very satisfied with my experience with Terminix. They come and treat the outside of our home quarterly. When my service is due, I'd get some type of email indicating it. I'll get a call from them within five days or longer, and they were very pleasant when I speak with them. When I am here and I talk with the individual that's treating the house, he usually discusses what he's doing. He has been to my house before and he is always very cordial.

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    Staff

    Reviewed June 12, 2018

    We've been with Terminix for about 10 years. They schedule our appointments then they do their thing and I pay my bill. Recently, they came out, walked around the house, and sprayed. It was pretty easy. Frank, our technician, is always funny. Sometimes he gives us a little advice and he’s good at that. Last year, we tried their mosquito program and it was a disaster. We had more mosquitoes with the program than without, so we're not doing it this year.

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    Sanna increased rating by 3 stars.
    Customer ServiceStaff
    After a positive interaction with Terminix, Sanna increased their star rating on June 22, 2018.

    Updated review: June 22, 2018

    They came out again and reapplied for spiders. As of right now it seems to have been affective. So for their efforts and how pleasant they are, I’ll give them 5 stars.

    Original Review: June 12, 2018

    Terminix calls me and tell me that they’re going to come out on whatever day, and then I tell them if that’s a good day or not. If I’m unavailable, they’ll say that they would call me in another week or so when we’re gonna be in that area and see if that’s a better time. I have them treat the deck and the outside of the house. The people from Terminix are very friendly when they come out. The tech tells me what he is gonna do and I say okay, and then he lets me know when he’s done. But after they come, my deck becomes infested with spiders and it's a big issue. It’s almost like it’s worse and they don’t go away.

    I’m thinking about canceling Terminix because last year, our lawn care service sprayed the perimeter and the spiders went away. But when Terminix comes, it’s like they’re feeding them. He treated ants and he told me that the ants might come back a bit more. But once the ants took whatever he gave them back to their little house area, it would kill them, and I haven’t noticed any ants. As far as their people, I would recommend Terminix highly. However, I don’t think that their product is effective.

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    Price

    Reviewed June 12, 2018

    Terminix recently sprayed around the exterior of our home for house side pests. The technician that is normally here seems to do a very good job. But we’ve had a few more spiders this year than we’ve done in past when we didn’t have them set up. We have a regular service set up with them as preventative. However, I’d like to be able to change, but I haven’t been able to figure out how to do that yet. And, they’re getting very expensive.

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    Customer ServicePunctuality & Speed

    Reviewed June 12, 2018

    We had a nasty little infection of bed bugs. Terminix came for their second visit and we are scheduled for two more. The scheduling was hard since my roommate and I have a lot of doctor appointments and so we got mixed up a couple of times. But we called and let them know that we had to leave at a certain time and they were always here. We left it where they could come in while we were gone and get the work done, so it worked out. We don't get to talk to them a lot but if we had a question, we would call them on the phone and ask them to go over what they did that day. And they always answered the calls and our questions. While bed bugs are one of the hardest things to get rid of, the Terminix service has made a difference. We don't have as many bed bugs now and nobody's getting bit up like we were before.

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    Reviewed June 12, 2018

    I have quarterly service of termite and pest control with Terminix. But I understand they’re changing the termite control where it’ll be once a year type of deal. Their technicians are great. They do exactly what they’re supposed to do. So far, our experience with them has been fine and I’d tell others to get Terminix. My son-in-law got them too.

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    PriceStaff

    Reviewed June 12, 2018

    I had termites and I got Terminix to help me with that. I've been their customer for at least five years now and their service is expensive. Manny's a little better. Other than that, I have a regular technician and he's excellent.

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    Reviewed June 12, 2018

    Terminix came out about a month ago when we discovered that we had a problem and they put the Terminix system in and they sprayed outside for all kind of bugs. They also put stuff up in the attic for mice but it hasn’t been long enough yet for them to come back. I have tried to go on and set that up in my account, too. But, every time, it says I’m doing something wrong. Nevertheless, the tech was good. Also, boring bees have been laying their eggs and drilling holes underneath our wood out here in the deck. And then the woodpeckers went after them. So that really did some damage on our deck. But since Terminix came out last week and sprayed there, we haven't any had woodpeckers back or the bees. They’ve done what they have said they would do, and it seems to be taking care of the problem.

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    Punctuality & SpeedStaff

    Reviewed June 12, 2018

    I was selling a house in Delaware, and I wanted to certify that it was termite-free. An inspector noted on an inspection report that he thought there was termite damage. I didn’t think so, but I asked the Terminix man to come out, verify that, and mitigate it. He certified that it wasn’t termite damage, and we wrote a warranty for a year for the new buyer. It was a very positive experience. The tech seemed to have known his business. He was also very polite and did everything we asked him in a timely manner.

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    Reviewed June 12, 2018

    I had an issue with bees flying out there and had to get it resolved. I had Terminix out that time and the technician that came out was fine. The bees are not as thick but I still got them flying out there. I don’t need Terminix every time so I’m just gonna call them as needed.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 12, 2018

    We’ve used Terminix in the past but as a onetime go-around and we set up an actual contract this time. We had wasps and bees recently and the rep was able to set up an appointment very quickly 'cause I called through the 1-800 number. I asked if there were any discounts and he opted to offer me a coupon. He was courteous and friendly. Also, the web app works great. We're in a rural area so timing can be a little odd, but their timing was pretty accurate. The tech that came went around and explained what he had to do, and he sprayed the exterior really well. I have not seen the same wasps that we had, which is good.

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    Staff

    Reviewed June 12, 2018

    We bought a house that sat empty for two or three years so it needed a lot of pest control. Signing up with Terminix was very easy. They come out for a routine thing and so far, I’m a happy customer. Scheduling the service was fine. The technician that comes out is not always the same person, but they walk around and spray. They are nice and friendly. Since they started coming out, we have less pest activity. It’s summertime, so sometimes they get a little worse, but that’s expected. I’m not irrational with my expectations but it’s been good. Terminix is good. In fact, I recommended them to my brother and he is using them now.

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    Customer Service

    Reviewed June 12, 2018

    The day we started 37 years ago, we just bought our house and inspected by another inspection company. But the Terminix reps went door to door asking if we wanted an inspection. We had termites in the house and they got back to that. That's how we started our contract. We have pest control and they come every four months to do the outside. We had a fleas problem and they took care of that in December. There are also bees that are out in the yeard and they dig holes. I called and the reps told me to put ammonia down the hall. They gave me something to try first before they came out and spray and that worked. They also gave me an information about something over the counter. The customer service is great and they take time to answer all of my questions.

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    Customer ServiceStaff

    Reviewed June 12, 2018

    We get quarterly visits from Terminix and they're fine to have in the home. When they come out, they have quite an open window that they show up in and they usually give us a call when they’re on their way. Their reps are very friendly and they do exactly what we want them to do. I would recommend Terminix.

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    Customer ServicePricePunctuality & Speed

    Reviewed June 11, 2018

    I called for first time service with Terminix, 3 times in a row no one showed up to my scheduled appointment time. They apologized and said my name kept getting pushed back in their system. They gave me a $30 cr credit, which I personally didn’t feel was enough to make up for all the inconvenience but... My final bill was supposed to be $159, with the $30 credit. The tech tried to charge me $210. He told me to call the 1-800 number and sort it out. I called...they told me it has been fixed. I check my account...I was charged $170. I call Terminix demanding a complete refund, explains ALL of the inconvenience and now the wrong charge. They refused to refund my money or fix the amount they charged me. I had to dispute my charge with the bank. Way to NOT fix your mistakes and make things right Terminix.

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    Sherry increased rating by 3 stars.
    After a positive interaction with Terminix, Sherry increased their star rating.

    Reviewed June 11, 2018

    Bought the pest control and not working - Have more roaches and pests than prior to when they did a inspection and supposedly bait etc. Waiting for revisit as just tonight had another huge water bug roach, So if they can't do what is needed, will cancel the pest control.

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    Customer ServiceStaff

    Reviewed June 11, 2018

    We’ve been Terminix customers for a long time and I’ve given them plenty of my business. They’ve been overall okay. But I’m not really happy with them right now. They said that they were coming out—one was for a termite inspection, and three times, no one showed up and I didn’t get calls saying why. And then one time was for a mosquito treatment, so I went with another company for that.

    When I say something to the tech when they come out here, they will say it’s customer service. I reached out to customer service a couple times and they'd blame it on the technician or they'd say they don’t know what happened or it was not showing up. The communication between the technicians and the customer service is simply awful. So, I don’t know whose deal it is. And then the last time, I was busy, so I simply gave up. In addition, it takes forever to get to talk to them. The lady rep said she was gonna forward the concern to the service manager and I never heard anything from them either. I have no resolution and I still don’t have a termite inspection.

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    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

    Verified purchase
    Customer Service

    Reviewed June 11, 2018

    We use Terminix and it has been working. They call that they're coming and then they come. They were here and they sprayed outside for future carpenter ants but I’m seeing ants again. They're in the kitchen or usually on the bath, on the porch and porch chair, and upstairs.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

    Verified purchase
    Staff

    Reviewed June 11, 2018

    I have a regular service set up with Terminix but I can also call them as needed. And a couple of weeks ago, they had someone remove a wasp nest from my garage. The same technician comes out for our regular service, and he has been efficient. He goes through the outside of the house. And the first time, he did the whole house, the inside and the outside. Now, he just does the outside and my deck area.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

    Verified purchase

    Reviewed June 11, 2018

    We used the services of Terminix one time for a termite treatment and it was great. We were infected by a previous termite infestation and they did the treatment inside the walls of the building. The tech who came out was great as well and the pest were gone after the service. We are happy.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 11, 2018

    Terminix comes to my house for quarterly service. They came out and sprayed for ants. And when they sprayed for ants, it made it worse than it made it better but I haven't had the time to even call them back or anything. And then I also need to get a hold of them again because we got lots of spiders and stuff in our front yard. And the ants, they love that stuff. But other than that, they did a pretty good job. They’ll work with me with the schedule. The technicians are friendly. If you ask a question, they're gonna answer you. I like that about Terminix too. They give a good service with their timeliness and helps you out that way if you're working or had a bad experience.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

    Verified purchase

    Reviewed June 11, 2018

    Terminix handles our regular preventative spraying. We usually schedule the service twice a month. Logan’s an excellent service tech. I've been working with the company for 15 years already.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

    Verified purchase

    Reviewed June 11, 2018

    I've had Schendel for more than 10 years but then they were bought by Terminix. More recently, we had seen some evidence of some boards in our house being eaten by termites. We also saw this a couple more times at the corner of our house. So, we pay money every year and now we expect Terminix to have a run by once a year and look at everything. Working with their technicians has been really pleasant. We also got sticky traps from them and we have them all over the house. This makes me feel safer. We even caught a mouse in one of the traps recently. Since their service, we haven't found any evidence of termites.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 11, 2018

    We had cockroaches and Terminix has been out at our place many times. I call them for service and I've been well pleased with the technicians who have been at our place. They've been doing a good job. I had one technician who has taken care of me on a regular basis and he turned out to be one of the best people I knew. He kept coming, fighting for me and tried to give me tips on what to do. I've been dealing with the cockroaches for a year and a half now and it took several treatments to finally get rid of them because the next door neighbor's place is infested with them. In the end, using Terminix worked out well and I suggest others to use their services.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

    Verified purchase
    Punctuality & Speed

    Reviewed June 11, 2018

    I had my first appointment with Terminix. Their technician was great and she placed a lot of traps and bait. However, I'm still seeing pest activity here and there so I wanted them to come back out. I was supposed to have a free checkup a while back but they never came. Nevertheless, I'm good with their service and I highly recommend them for coming out and getting the job done.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 11, 2018

    I had ants and I had a scheduled appointment with Terminix so I just waited until they came. The technician was very polite. Since having the regular appointments with them I no longer have termites and when I call for insect issues, they come right out and take care of it so I'm satisfied. I would recommend Terminix.

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    Terminix
    Response from Terminix

    We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

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    Terminix Company Information

    Company Name:
    Terminix
    Year Founded:
    1927
    Address:
    150 Peabody Place
    City:
    Memphis
    State/Province:
    TN
    Postal Code:
    38103
    Country:
    United States
    Website:
    www.terminix.com

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