
Terminix Reviews
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About Terminix
Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.
Visit www.terminix.com- Skilled technicians
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Terminix Reviews
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Reviewed June 28, 2018
Terminix comes every four months and I got the same guy for a while. I like him. He knocks on the door, and I have him come in sometimes and spray stuff in the basement or changed out my traps. And then I leave him to the outside. They always send me a note or text that says they're coming on such and such dates. Sometimes, I need to call and change it and it's been okay. We get ants at certain times a year and so if I need to, I call them and say that I got ants then they send out someone. They also do an extra trip out. I don't like paying for it, but I like not having any bugs. So, it's good and it's one less thing to think about.
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Reviewed June 28, 2018
The worst customer service and company by far. If I can give them less than 1 star I would've but unfortunately this is the lowest you can give. I called to get service by Terminix and for our first appointment no one showed up. I called their number 4 times. Was on hold for a long time each time then when my call was answered the customer service didn't know how to reach the technician and she stated they don't have a number for him. I asked her to find him and resolve this issue since I waited over 3 hours and took time off my day. She attempted to find a branch supervisor, no one answered so she left a message and promised that someone will reach out to talk to me tomorrow. In the morning a guy just showed up without calling or anything at 7 am and he start spraying around the house. He didn't do a decent job and didn't finish before he left and stated they will come back.
I called in and complained but again no one called me back or answered my phone calls. After 2 days I received a phone call and they apologized and scheduled an appointment to finish the initial job, within 2 day. The scheduled day came and again no one showed up. I called and called and the customer service person said they escalated this complaint and she read all the notes and comments on my account and was able to see how many times I called without a response.
Again she said she will follow up and make sure someone reach out to me. It has been over a week since the last phone call I made and no one contacted me or apologized for this mess. I don't know how they are in business, the Better Business Bureau should do something about this company. This by far the worst experience I had with any company. No response, no concern about what they do and I don't think they know what customer service is. AVOID THEM BY ANY MEANS NECESSARY.
We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.
Reviewed June 28, 2018
Terminix comes out once a year for termite inspection and we've been with them for about 40 years now. We had termite problems in the other house we had and they took care of those. We haven't had that problem over here at all. Still, we've always had good experiences with the techs and it's been a different one in the last few years.
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Reviewed June 28, 2018
Terminix did a termite inspection and the inspector was professional about it, friendly, and knowledgeable. I spoke with Melissa and the termite treatment was scheduled on the first Saturday. I haven't seen any termites since the service and Terminix has done what they're supposed to so far.
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Reviewed June 28, 2018
I live in Laguna Beach and we've had Terminix service the house in Wichita. And so I've communicated with them over the phone, and they've been fantastic so far. I called them for yellow jackets swarming the pool. And then, they were also out today spraying for mosquitoes. The technician phones and tells me when they're heading out there, what they’ve done, and also asks if I want anything else or if I have any concerns. And then, after they’ve treated the property, they also phone us. Their communication is spectacular especially for a homeowner that’s not on the property at the moment. Overall, I'm very impressed with the Wichita Terminix and how their service is going. They're very prompt, and any questions I've had, they answered immediately.
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Reviewed June 28, 2018
We got Terminix a couple of months ago and didn't realize that we had a terrible rodent problem and we had ants too. However, the rodents were basically the main thing. Their tech, Dan, has been here twice and he was really nice. He was very easy to talk to and he did what we asked him to do. The last time he was here, he put the little boxes outside of the house and we haven't had any mice since then.
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Reviewed June 28, 2018
Terminix comes out and checks the stations they put in the ground. A lot of times we have ants that come in through cracks and they come to check the bait stations. They come out four times a year and they call ahead to make sure of their appointment. They're usually here on time and if they finished before time, the serviceman calls and finds out if it would be all right to come in to do it. The serviceman explains everything he's doing and he checks with me to find out if anything new has come up. He's really good and really informative. I'm very satisfied with them.
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Reviewed June 28, 2018
Terminix comes out every quarter for termites and annually for the inside inspection. Scheduling has never been hard at all. If I need something, they come out. I had Cliff for years and he was really good. I have another guy now who's been out twice and he's been pretty good so far as well.
Reviewed June 28, 2018
We have a quarterly service with Terminix and I paid a year in advance to get the discount. It’s a normal pest treatment inside and outside. Occasionally, I have called them as needed with extras like if we had a hornet’s nest. Four years ago, we had the whole house sealed because we were getting squirrels in the basement but we haven’t done that since. At one point, we had termite service but we had the bait traps put up when we built the house because there was a lot more activity since it was a new neighborhood and we never really got many termites. So after a few years, I stopped that because they guarantee for a few years and then you have to pay 200 a year.
We’ve had one guy for three years now and he has been really good. We showed him stuff and he did it. He put some traps in the shed which he didn't necessarily have to and gave me some extra traps to put out because we have a few mice every now and then. He also left traps for ladybugs but he can’t spray for them because they’re not considered nuisance pests. We were away for the last month but he came right before we left and everything was fine and we don’t have too many issues with pest activity. Every year, there is one hornet’s nest somewhere that we run into when I’m trimming the bushes but Terminix has been pretty good to me and I wish we have them in Michigan.
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Reviewed June 28, 2018
I just moved to Delaware and I started getting bugs in the window. I wasn’t sure what they were so I decided to stop it before they got inside. I've had 3 technicians from Terminix and all seem to be pretty good. They come out once every other month. But if I needed them to come in, they would come in. They knock at the door and see if I need any service inside. But so far, I haven't needed anything inside so they just spray outside. I didn’t have any pest activity since the service. So I've been satisfied.
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Reviewed June 28, 2018
We've had issues with ants, and I’m on a schedule with Terminix. The technician who comes out has been great. I would definitely recommend Terminix.
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Reviewed June 27, 2018
We have a preventative service with Terminix. I've always told them that they have to come in the morning and we've been having an issue because they've had a turnaround with people quitting. And most recently, their tech came early in the morning and got the job done. He was good.
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Reviewed June 27, 2018
There were little black ants in our house. I spoke with Terminix' manager for the area then he left me his business card and said that if I saw anything, I should call them. So, I did when we got back from vacation and they took care of the issue right away. Scheduling a service with them was very simple. I made a phone call then I got a call back. The gentleman was in the area late yesterday afternoon and he was here when he was said he would be here. He did his thing, was polite and professional, then he left. So far, I haven’t seen anything, which has been great. All in all, Terminix' reps do a wonderful job. They're neat and they do exactly what they say they're gonna do. They're also reasonably priced and they’re there when you need them. I just recommended them to a friend.
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Reviewed June 27, 2018
We signed up for the quarterly services from Terminix as we had a lot of pet fleas around the house. I scheduled it once and then they kept coming back. They tried calling me a day before to let me know the technicians were coming and then they sent me a message on the day the technician left. It took us eight months to deal with the issues on pet fleas and we cancelled the services because we didn’t have the problem anymore.
There were a couple of times that we called the technician and told them that I cancelled the service but the technicians still popped up twice. It was my mistake and I should have called the customer care number and then cancelled the service. We spent money unnecessarily when we didn’t need it so Terminix should let us know of an option of cancelling the service each time before they come in. If my service is scheduled day after tomorrow, they could call me today to check if I want to cancel it or not. But the technicians took care of the outside and I had a good experience with Terminix.
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Reviewed June 27, 2018
We had carpenter bees, and we've had Terminix come out as needed. My husband liked the first tech who came really well. He sprayed around the deck and everything where the bees had made holes and had nests. And he said that if we still had them in two weeks, we should call them back and they would come back out. And we had to have them come back out because we still have the carpenter bees. I will recommend Terminix.
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Reviewed June 27, 2018
Terminix is scheduled to come out again the 26th of July. The mice are back. I called in to schedule the service and they didn't judge me because I have mice and rats running around. The technician walked around with me where he noticed the mice and he was very polite and efficient. It turned out now not only are they mice, but there's rats. The pest activity has decreased but it seems like it's increasing again.
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Reviewed June 27, 2018
We've recently moved in to the house, and we had a gentleman from Terminix come out and do the spraying for bugs. We also had a few mouse traps put in. We wanted just to keep up with the pests and to be able to take care of the little things like household spiders. The technician who came out was really nice and definitely was enjoyable to chat with. He was very polite and confident, and he explained all the things that he was doing, the type of chemicals that he was using, and he did a really nice job on the house. When he was complete, he asked me if I had any questions, and then he went on to the next job that he had after ours.
Since then, I haven't seen any kind of the little roly polies and definitely insects that don’t hurt anybody. They're just more of an annoyance really than anything. There was a few ants in the garage. It's all dissipated. I had a good experience and was satisfied with Terminix, and I would definitely recommend the Terminix team to anybody that has any concerns.
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Reviewed June 27, 2018
We’ve had a previous account with Terminix and we had a recurrence of carpenter ants. So I called and the fellow came by the next day and took care of it. And it’s been fine ever since. It has been the same technician both times and he was great. He was very friendly and wonderful. He took the time to sit down and explain everything to us and he petted our cats and dogs. We commiserated about the traffic and the construction that he had to drive to every day. So, it was a very friendly visit.
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Reviewed June 27, 2018
We took over one of our 12 rental properties in the country to live in which had an infestation we didn't know about. I hate cats but we ended up getting two because I couldn't live with a mouse. I would literally climb the wall to get a rodent out. I also made my husband tear down three walls looking for a mouse that came in from the field. We had to redo our whole living room because of that. So we signed up for something wherein Terminix would come out as many times as we needed them to.
Terminix's technician has been really good and Johnny-on-the spot up until when he fogged our house. He said to keep them informed so I told him that I saw a few rodents and bugs and they were moving slow, so I figured that everything was working. But then, I texted him two days before we left for Florida and asked him to call me because I've found two roaches by my front door and two in my son's room. There was no response. Then when we got back, there were two that were alive right on our front door. We took pictures, killed them and sent it to the technician. I guess he's sick of coming out here because
Normally, I would leave him a message and he would tell me his availability. He would give me two options, one in the morning, one in the evening, so I could choose. I would have recommended them to anybody but from this point on, it's like we don't even matter anymore. He's given us enough of his time and has moved on. He didn't even acknowledge us. I did not deserve this at all.
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Reviewed June 27, 2018
Scheduling a service with Terminix for a routine spray and dealing with their rep was good and the technicians were fine.
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Reviewed June 27, 2018
I wasn’t at home when Terminix came for a routine check but the technician informed us and he left a list of things needed, so we're pleased. We have the membership card with them so he comes and checks certain spots. And he makes sure that nothing happens. We're very happy with our technician. He's always on time, very polite and very attentive. I'll definitely recommend Terminix.
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Reviewed June 26, 2018
Everything's been good so far with Terminix. I had to have them come back out and spray again for ants and spiders, and they came right back immediately. The ants that they had gotten out are under control and what they've done seems to work. My tech is Julie and she's thorough and got a good personality. Everything about her is fine.
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Reviewed June 26, 2018
Terminix comes out once a month and they notify me by email or by text message about the schedule. If I have some problems, I just talk to the them and they'll either come in and do the service that day or schedule it. Yesterday, the tech came out and did a regular service outside for termites and whatever else might be out there. One time, I used also Terminix for some bed bugs and it didn't go that well. They never got all the bed bugs. They came out a couple of times to see if they could get the rest of them and it never worked, so I finally had to call another company. Even so, I would tell others to go ahead and use Terminix.
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Reviewed June 26, 2018
I call Terminix as needed and scheduling with them is very convenient. I usually do it over the phone and their reps are very nice. The techs came out because we had an ant infestation and they were wonderful, and now I don't have any ants. They also said if it didn't alleviate the problem when they did it, then they would come back and do it again. Everything we've had has been very pleasant.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed June 26, 2018
About a year ago, I canceled Terminix as I couldn't talk to anybody locally. However, they'd gone to some system where you call an operator, and they're in Atlanta or Chicago and I didn't like it. I was dissatisfied and I quit Terminix after years of using them, but I have re-upped on them again. So far, the person who's been coming to my house the last couple of times has been very nice and it's working out. But still, there's no way of getting in touch with people locally to ask about any problems I have. As a customer, I would like to have the same person come to the house, who knows the house and knows how I like things done, instead of having somebody different every time. That's how it used to be. I could call a local office here and talk to somebody locally, and they would know everybody.
Other than that, I had a situation back at my other home where I was almost sure I had termites and they said it was wood decomposition. It just seemed like it was bait and switch, and they had guaranteed I had a system that was active. Still, the termites were active around the house. In fact, I had a post in my front stoop brought out, and it looked like it was chewed up. When they came and told me it was wood rot, I told them that I've been paying them for years and I have one problem. While I know there were termites around, there was no real proof to me that it was one way or the other. Long story short, they didn't communicate very well.
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Reviewed June 26, 2018
We live in the woods so we had the foundation of our house sprayed to deter anything including mice.The associates that came out were very congenial and resolved the issue. I had them out first to do an exclusion and then they came back twice. All of my experiences with them have been positive -- with the technicians answering questions and explaining everything that they were doing, explaining chemicals and that type of thing. They were knowledgeable and they explained everything very calmly and politely. Being new to this, I found them to be very, very nice.
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Reviewed June 26, 2018
I've had Terminix's services for a year now. I had black ants and since their services, have no more of them. I've since had mice and Terminix has been helping me with that too. Their technician is fine and knowledgeable. My first technician was replaced and I have a new one. Scheduling my services with them is fine too and the only thing I ran into was when I asked for an inspection of where the mice were coming in, the inspector came out but said that they could not give me something that would prevent the mice from coming in because we have a house that was built a long time ago and doesn't have a basement. They couldn't guarantee it so we were left on our own. She plugged up the holes to keep the mice and we were given some traps, but we can't get a service from them to plug up the holes. Other than that, I'm very happy with Terminix.
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Reviewed June 26, 2018
Terminix had the better deal, and my experience with them has been cost efficient and easy. Recently their tech showed up and it turned out that I teach his grandson in my kindergarten class. So it was nice to know the guy already. He was on time, very thorough and he walked me through everything he was doing. I scheduled the service online, and then he called me and set up an earlier time that fit his schedule and my schedule better. The second time he came out, I was teaching summer school so my son was here and he thought it was fast. However, I talked to a person when I initially bought a package and she was informative, but she didn't understand my problem 'cause when the guy showed up, she had put in that I had cockroaches, bedbugs and ants. I was like, "No, I don't have all of that." So the tech was very concerned that I have a disgusting house, but I only have ants.
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Reviewed June 26, 2018
Terminix contacts me by e-mail for scheduling and I just respond. It’s easy and I haven’t had any problems at all. I have the service quarterly and I’ve been with them off and on for the last eight years. One technician came out and installed the Sentricon and the other technician, Greg, who I’ve been familiar with for a while, was a rep out of the VA and I got him out there. He is great and he’s been taking care of me here. He knows what he’s doing. We’ve had several issues out of the VA before I retired and he was able to identify some of the pests that we had out there that were not easily recognizable. When they inspected when I first moved in, they said there was termite damage, but there was no activity. Since the last treatment, I haven’t had any pest problems at all. So, it’s been good. My garage and shop have brown recluse and black widows but we put bug boards out for those.
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Reviewed June 26, 2018
We live out in a country and there are a lot of bugs out here. We have quite a lot of property and we do a lot of gardening around the house. I do something for ticks but apart from that, we do not seem to have any problem inside or outside the house. So we're happy with Terminix and we definitely recommend them to our neighbors. We're on a plan and Terminix comes out once per season. They let me know through email what their schedule is and when they're coming out. They only do the outside of the house and the last time I saw someone from Terminix, the technician was very polite. But most of the time, we're not home for the service call. They just leave a message on our answering machine and we never see the technician. We never see any bugs either so it's all worked out well.
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Reviewed June 26, 2018
Terminix comes once every three months and they send me a postcard when it's time. They notify me and then they call before they actually come out. The technicians come to the door and I see them. They come in and spray everything and then they go. There are no pests on the inside now, but there are some spiders on the front porch so the tech will be coming back in two or three days. Overall, I would recommend Terminix.
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Reviewed June 25, 2018
Even though it appears I got rid of the problem when I discarded the new, upholstered platform bed where I initially saw bed bugs, I contracted with Terminix for peace of mind. I paid 60% and financed 40%. My initial treatment occurred on 3/12/2018 and I was scheduled for an appointment every two weeks with a 90 day guarantee to treat three rooms (two bedrooms and a living room). The same person came each time for treatments (Darius), and he was very good, thorough, and friendly. At my initial appointments on 3/12/18 and again on 3/26/18 (both Mondays), he stated he saw no evidence of bed bugs and noticed no new activity. I had an appointment window of 8 am-12 pm scheduled for Monday 4/9/18. At 11:47 am on 4/9/18, I received a message from "Craig" stating "I don't have anybody that can be there today, my tech is out today."
He automatically rescheduled me for the following day from 10-12, which did not work for me as I work Monday through Friday, and have to schedule to take time off work in advance each time someone comes to my house during the week. As a result of this missed appointment & not receiving notification until the very end of a 4 hour window, I missed more than 4 hours of work on 4/9. I called and re-scheduled the missed appt for Saturday 4/14/18 (Saturday appointments were never made an option to me before this date, so I was baffled by that as I would've preferred that so I could have avoided missing work on the prior dates). The same guy came, treated the rooms and stated that he still noticed no activity and did not think I needed to continue treatments every two weeks.
Therefore, we scheduled one final appt for 5/26/18, which would fall right before the end of the guarantee period. I never heard anything else and nobody contacted me or showed up on 5/26/18. I have called and complained on 6/12/18, 6/18/18, 6/21/18 and 6/22/18 and stated I believe I need to be issued some type of credit since I was inconvenienced twice and missed work because of Terminix not keeping scheduled appointments. The first three times I was told I would be contacted within 24-48 hours by the service manager, Fred **. To date, I have never heard from Fred. During the 6/21 call, I was told that someone came to my house on 6/20 and no one was home, and I have an appointment scheduled for that date also (6/21). I informed her that the last appointment I made was scheduled for 5/26, and nobody called or showed up.
Yet after I called and started to complain, Terminix randomly sent someone to my house and scheduled appointments themselves, and did not contact me. On the last call on 6/21, which lasted for more than 30 minutes, I was told my concerns had been escalated to the regional manager, Andrew **, and he would contact me personally on 6/22. The lady I spoke with repeatedly apologized and assured me that the missed appointments which inconvenienced me and made me miss work were not okay, and that Andrew will work to resolve my issues. As of today, 6/25/2018, I have not heard from Andrew. On 6/22 at 8 am, I did receive a call from Craig, the same person who left a message on 4/9 about the missed appointment, stating I have an appointment scheduled for "today" - which I did not. He also stated that I would not receive a credit since the service is not paid per visit.
I explained I should be entitled to something given Terminix missed two appointments which were part of an agreement for which I have a guarantee and am paying more than $1,000 for, and I missed work thanks to them. I also asked if I would receive a call from Andrew like I was told, and Craig rudely stated that I would need to contact the 800 number to talk to Andrew. The lack of service and returning calls is extremely unprofessional and incompetent. I will NEVER use Terminix again, and will be sharing my experience and filing as many complaints as possible, including with the Attorney General's office.
We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.
Reviewed June 25, 2018
I had those wood bees or carpenter bees and ants. I called Terminix to schedule an appointment. Their rep was very quick to get an appointment and she was very polite and courteous. The contractor identified himself very nicely to carry the areas that were in question and then he let me know what he did afterwards. Since the repairs, the bees have just faded completely. The ants were gone except for this last rain. I had a whole bunch of ants in the front. I was gonna call them again but I just poured some vinegar out there by my garage door and I haven't seen them. So hopefully, that did it. But if I see them, I'll call them back. I really like the service. They're affordable, and they're quick to come out and go after the initial services if you have additional services and need. They're quick to come out and they take care of the problem.
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Reviewed June 25, 2018
Overall, I feel like Terminix helped with my pest problems. I've seen the difference after they’ve come out and sprayed and put out the bait boxes. I really haven’t seen any ants and I definitely haven’t seen any more mice. So, overall, it was a great experience for me because I don’t have to deal with those issues anymore.
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Reviewed June 25, 2018
I called Terminix because saw some ants. The rep that I spoke and the tech that they sent out were good. But the ants were outside the area that they could spray and as long as the ants were not crossing the perimeter of the house, they weren't as worried about those others. So he just gave a couple of tips to try to get rid of the ants.
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Reviewed June 25, 2018
The Terminix tech came on his assigned time and he's always polite. He covers his feet when he comes in the house. And outside, he does a good job too. We don't see any recurring bugs after he's left for a long time. I would recommend Terminix.
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Reviewed June 25, 2018
We had Terminix years ago and then we got back into it three years ago. So far our experience with them has been good. We have much less pest activity and then, they got up some issues with mice. It felt much better. Our technician is also good. His name is Charlie and I like the way he comes and cleans. We have a lot of cobwebs outside and he cleans things like that. Furthermore, they all and say it's time for the service. It's every three months so I know when they're coming and I can reschedule if we need to. We had to the last time because we would be gone.
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Reviewed June 25, 2018
I had a nest of bees on our porch and Terminix came out and sprayed and took care of the problem. They tried to get me on a regular service contract thing, but I didn’t do that. I just had them come out and take care of that one thing. My girlfriend is allergic to bees. I cannot get there to do it. The only thing was the guy they sent out to take care of the problem was allergic to bees himself but he did fine.
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Reviewed June 25, 2018
I have a log home on 25 acres and bugs are just a reality of living out there. Having Terminix helps keep things under control. We have quarterly visits with them and so far, everybody we've had to deal with has been pretty great. Scheduling with their representative has been fantastic. He's a pretty good guy. With our most recent visit, it was scheduled for a weekday when my fiancée was gonna be out of town. I’m off on Fridays and Saturdays, so the rep called me up and asked, “Hey, it looks like they changed this. Is that accurate?” So, he actually even verified earlier in the week.
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Reviewed June 25, 2018
I had insects in the house and I was very happy when Terminix first came here and sprayed the house and yard. Everyone at Terminix was very pleasant. I never caught any mice and bug-wise it has calmed down. However, I went with a Terminix account to get into it and asked them to come out again, but I couldn’t get into it.
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Reviewed June 25, 2018
Terminix has been great, and we are set up on a quarterly schedule with them. And what they spray on a quarterly basis keeps the bugs out from inside the house, and it works. Most recently, they were supposed to come out but they didn't, so I had called them, and they came out within two days. There was a mix-up on our schedule for our quarterly service. I spoke to someone at Terminix who had someone from the local Terminix office give me a call. I was then transferred to someone locally. The technician who came out was from the closest area that services our area, and he called to confirm what time he was coming. He's very nice, knowledgeable, did what he was supposed to do, and knew his business. I have a neighbor down the road who was looking for somebody for pest control, and I told them that Terminix is reliable, they do a good job, and they know their business. So they called Terminix, and they're getting the service.
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Reviewed June 25, 2018
I would recommend Terminix highly. They said they would automatically contact me to schedule visits and the technician who came in was a great young man. I asked quite a few questions 'cause I wasn't very knowledgeable in this area and he was wonderful. He explained everything that he was gonna do as far as treatment, and he was amazing. I even requested that he come back every time but he said that he couldn't promise me that. Since they treated about four weeks ago, the first one we've seen was one spider about five days ago and that is not alarming. They can't kill every one and the situation has been good.
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Reviewed June 25, 2018
We had Terminix come out because my son inadvertently brought home bedbugs from a mission trip. I took my child to a dermatologist twice and my regular doctor once to try and figure what the rashes he was having. It never even occurred to me that we would have bedbugs in our house. So, we were quite surprised when it hit. I wanted to make sure I'd get rid of them, and from the research I did, it seemed like the best way to do that was by heat treatment versus individual boom treatment.
I went ahead and signed up to be assured that we got all the bedbugs and they don’t come back. We also had some silverfish and a little of the others but nothing too terrible. They did a heat treatment and it was a big deal on getting prepared for them to come cook our house. But it was good and everything looked professional. I like Curtis who did the spraying and he has been out here twice since then. He’s nice and congenial. He will ask questions and if I have any questions. They come out quarterly to spray. It was expensive, but that's the way the ball bounces.
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Reviewed June 24, 2018
Terminix does a pretty good service for me. I have a good rapport with the guy who comes to the house for the ant treatment which I've had for two years now. He normally calls me based on the schedule that was set up and if I'm not there, he'd make arrangements, take care of the outside, and reschedule the inside if needed. He recently sprayed alongside the house on the exterior for ants.
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Reviewed June 24, 2018
The man we bought our house from took out a two-year contract with Terminix. Once we got into the house, he gave us the contract and I called Terminix. I told them about the man who had started the service and asked if we could put it in our name. They said yes and I gave them all the information. There was termite activity when the previous owner had contacted Terminix and he had service for a year. But no one had ever been out during that time and no one had been out until I called. When I called Terminix, they implied that someone was to come to the house and eventually, they did but I had to give them a second call to do that. Then they set up a time with me. About a month later, the technician came and it was the first time they had checked the 28 or so termite traps around the house.
I was here and I went around with the man who came to see what they really do. There was only one where he actually saw termites in the trap. Otherwise, there was no issue with the traps. They said to contact them if we see any other issues. He showed me how he scanned all the different traps and made note of any activity. But at this point, I personally don’t know what the sign of termite activity even looks like and I would like to know when they plan on coming out next and how often they should be doing that. They should communicate that a little bit more. But from the history of Terminix, I know it's been a good company.
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Reviewed June 24, 2018
I've been a Terminix customer for five years now and I've been very happy. They come out to our home quarterly and I get a text message that they're on their way. The technician has always been very good, professional, quick, and nice. I have recommended Terminix to other folks.
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Reviewed June 24, 2018
My parents use Terminix so I thought we would just use them as well. There was a lot of critters so we wanted to get rid of that. And then we had some termite issues. The technicians have been very professional, very helpful, nice and patient. They’ve had to come out a couple of times because we’ve been remodeling and all 3 times they had been here were pleasant experiences. Also it’s been kind of nice because you can cancel and reschedule online. Everyone’s been very patient having to reschedule stuff and working around our schedule.
Plus the price is actually very reasonable but it’s worth the extra money. It’s also nice knowing that you don’t have to worry about who’s coming to your house. And it’s really nice because they do the whole text message and let you know when they’re on their way. It’s very convenient.
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Reviewed June 24, 2018
I told Terminix our problem and they said they would have somebody out within a couple of days. It was fast to get scheduled and they were also helpful and friendly. They got right to the point and they got somebody out here. The guy who came by was efficient and really friendly. He treated the area that we had looked at and then he spent an hour and a half going around all the house and making sure everything was taken care of. He also let me know what he was doing. I thought we had carpenter ants but he said they were big-headed ants. He sprinkled stuff around the house to create a barrier for bugs and then put traps down to see if we had any other issues.
We're on the quarterly plan for a year and the technician gave me his card and let me know that I could call him if I have any other issues. He said that it was part of the plan and they could come out and do that for free. So far, I've seen only one or two ants here and there, which were probably just leftover from wherever else they were. Terminix the job done quick and I would definitely recommend Terminix. I would tell them to go ahead and get on the quarterly plan to keep the bugs away.
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Reviewed June 24, 2018
Terminix does normal maintenance once a quarter for us. The pest activity is a normal stuff when the seasons change and the new different bugs come out. And it's very convenient that Terminix techs show up when it's time for the service. The previous technician was very nice and friendly. If I ask him when he was walking by, he would explain what he was doing. And I always wanted to make sure he sprayed my office for spiders. They recently switched the tech and after he showed up for the regular maintenance a couple of weeks ago, we had to call him out again because we were getting some other spiders due to all the rain and everything that was happening. So he came out and set up some traps. He told me what he was doing, and he was very nice and friendly. So, if you're thinking about Terminix, sign them up and get rid of your bugs.
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Reviewed June 24, 2018
I was totally satisfied with Terminix. We were checking up on an exclusion for mice. We didn't do the baiting so we still had mice. But they sealed up another spot that might be an entry point. The initial call with Terminix wasn't too hard. I had to call their national number who tried to redirect me to the local office. I tried calling the local office but I couldn't get a hold of the guy. Then I figured out how to use their online interface and it was pretty straightforward. The service was scheduled much easier through the online interface than through the phone. The phone was a bit of a headache but once I figured out how to login to my account, it was fine. All the interactions I had with the technicians here had been very positive in general. I liked all the people. They seem very knowledgeable and very eager to help. Some of the smaller things that Terminix did to take care of ants and wasps were very effective in a very short period of time.
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Reviewed June 24, 2018
My 16-year-old was getting spiders in her room and she would realize it was over her bed and she would freak out. At 2 o'clock in the morning, somebody had to go in there to get a spider. We've lived all over the country and we've seen Terminix all over the country, so we figured if they are nationwide, they gotta be doing something right. Also, my youngest has a peanut allergy and we knew that Terminix would be able to accommodate the types of materials that were used.
The experience on the scheduling with Terminix was perfect. My husband made the appointment and we happened to be running a bit late. Our older daughter was home and we got the call from the gentleman that he was on his way. We let him know we were running late and our daughter was at the house and that he just had to knock on the door and she would let him in and that she was of age because she's 19. The guy was wonderful. He let us know that what he found as far as our spider issue wasn't too bad and that it was definitely something that a teenage girl would freak out about.
Also, he let us know what some of our high traffic areas were for our little visitors and he made sure to get those areas very well along with some exterior areas that could become problematic. And, if we needed something sooner or if we needed him to come out sooner, we'd just let him know and he wouldn't have a problem coming out. Since then, most of us have been sleeping all night. It was our first time with Terminix and it has been a great experience. They had friendly and knowledgeable personnel, and it was easy to schedule an appointment with them. They were very helpful as far as what to look for, what to look at and what to be mindful of.
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Reviewed June 24, 2018
Terminix does quarterly sprays on my property to control spiders and critters. It's an exterior application, basically a prophylactic treatment I have done to my house. I originally had it done by a company called Alterra, which Terminix bought out. So, whenever a technician comes, they say, "Hi, I'm from Terminix. I'm gonna do your spraying." And I say, "Oh, that's really good," and I shake their hand, then they go out and do it. So my experiences with them personally are very brief.
I am visually impaired and about this time last year, somebody told me that there was a hole in my flowerbed and it looked like a burrow. So I called Terminix and they said they didn't handle it, and they gave me some very helpful references. And then it turned out that the hole was about two inches deep. Still, they were very helpful with the questions I asked and also were very good about telling me what they will and won't cover. And, my wife has not complained about seeing anything crawling around since the last service. As I am visually impaired, it could get pretty bad before I would notice any of those insects, because they are clever about literally keeping out from under foot.
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Reviewed June 24, 2018
My service with Terminix is quarterly and I get an automated call telling me when they're coming. I usually have the same tech and he's a very nice young man, plus his level of knowledge in products is pretty good. I mostly have the basement sprayed and he makes little comments about what he finds and if he finds anything in a trap, he tells me. Before I started with Terminix, every time I went down there, there were huge spiders. Now, they're not there anymore.
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Reviewed June 23, 2018
Terminix does monthly routine service for us. They schedule it and they are extremely flexible in changing anything that we need to be changed because of work. The same young man always comes out to our home. He is friendly, explains really well, and does a thorough job. Since he has been coming out to treat pests for us, there hasn’t been any pest activity at our home and we could get the grandkids to go home. Terminix' service is worth what we are paying.
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Reviewed June 23, 2018
We have the service with Terminix every year and scheduling is always smooth. The technician would come, check everything and go through the house. He was very friendly and explained what he was doing and what he was looking for. They didn’t find anything wrong and since the service, there has been no pest activity. Our interactions were wonderful, it was a pleasant experience and everything went fine.
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Reviewed June 23, 2018
We got Terminix generally for spiders and bugs spraying years ago. Then, we had someone else for a while but they didn't seem to be very effective so I went with Terminix again. I have unknown, tiny things that somehow gets in along my window area in my living room. The only reason I could find them is that I put little sticky pads down. I said if they could get rid of them inside, then I'd just have them spray outside 'cause I didn't like the pesticide stuff in my house.
The latest people that have done it claimed that we have brick on the front of the house and somehow those little things have made their way underneath the brick line and under the window. And then something similar, but a little bit bigger than what I have in the living room, happened in our lower level of our house. They were like a non-flying gnat which I found also on these little sticky pads. My concern is if they're in front of the window, they might get into my living room. Terminix said they'd spray it and just call them if we'd need anything. I called them today and said that things were pretty good but I'm starting to detect just a little bit in both areas again. The lady said they'd send a technician out to do a second spraying. But she also said that they don't spray for any kind of little gnats. Nobody's getting rid of my little problem which is frustrating.
I'm a fanatic about my house being just right and clean so it really is bugging me. And this only started to happen when two years ago, we twirled all of our carpet in the living room, foyer and dining room and put in hardwood floors and new woodwork. So I was afraid that it was coming from the woodwork. But they kept telling me that that would be virtually almost impossible. Nevertheless, their reps have been courteous and as far as general spraying, they did fine. I haven't seen any spiders nor regular bugs. Overall, I am satisfied with Terminix.
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Reviewed June 23, 2018
I was having issues. I reached out to Terminix and I have a regular setup with them. They come out every once a year and so far, the technicians who came out were excellent.
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Reviewed June 23, 2018
We are a small apartment complex and we have seven buildings plus the office building. Each building contains four residents and we have the monthly contract with Terminix for them to come and spray two of the buildings on a rotating basis on the outside for spiders and general pests. Recently, we had a new technician who has been out here once. The gentleman prior to him came when he was in the area and stopped by. He also came out in August of last year because we ended up with bedbugs. Their service has been good, so far.
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Reviewed June 23, 2018
I had looked at different places to come up for the pest control. I had this guy from Terminix come out and he was decent. He sold me the package they had. I bought it and I had them come out and start. The first time, there were two guys and they were excellent. They explained everything to me. I called back again and told them I was still seeing ants. They told me that it could take multiple times and I had a lot of carpenter ants up in the attic.
They came out a second time but I didn't like the guy that came. He asked me where I was seeing the ants so I told him they were all over the house. He came in with a little spray bottle thing and he squirted a couple of times in the kitchen. He was in and out in two seconds and he irritated me by just coming in. I got the most expensive package. It's coming out of my check every week for $1,400 and it's a lot of money and I could easily go out to Home Depot and get the same thing that he did. He told me it was the expensive stuff but I didn't feel like that was worth the money. I called Terminix back and I told them that I still had an ant problem and they said they would send somebody else out. I just called again yesterday and I asked when is this somebody going to come out. They said they would get back at me.
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Reviewed June 23, 2018
My experience with Terminix is very good. I've been using them for three years and I just call them when I need a service set up. I used to reschedule a service with them early on, but this rep that I have now is great and does a really good job. I've had him for a year and a half now and his level of knowledge is very high. The spider is gone and the pest activity around my property has been a lot better since the last spray.
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Reviewed June 23, 2018
I thought we had water bugs, so I called somebody from Terminix to come and take care of them. The technician came and knocked the bugs right out. He was great and a gentleman. Terminix is doing a good job.
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Reviewed June 23, 2018
Terminix does a normal, recurring spray for me and they schedule it. I just let the tech come and the last time he was here, he sprayed the outside. He never came in the house since I wasn’t even here. There was one time when I had him come out in between and spray for ants and he was very good. I always tell people we have Terminix and most of the people in our neighborhood already have them.
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Reviewed June 23, 2018
We had an issue with termites 20 years ago and we always set an inspection with Terminix. Most recently, they came out for a regular service and an annual termite inspection. Their technician is very good.
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Reviewed June 23, 2018
I've been doing business with Terminix for a long time and I use a lot of their services, including normal pest control, mosquito and their yard pest control services. I have an applicator that's been around for the last couple of years and he's really good. He does a great job at representing Terminix as a company. He came out and did my service, and I observed him walking around the property and looking for signs of mosquitoes. Whenever he does my pest control, he does the same thing. He's very thorough. I have recommended them through the years, probably to 20-some different people, and I use the service on some commercial properties that I have as well. I receive very professional and friendly service that meets my needs.
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Reviewed June 22, 2018
We waited 10 days for Terminix to treat our home for ants. After treatment the ants diminished for 2-3 days then came back with a vengeance. We called Terminix 5 times and the person who sprayed 4 times for another treatment. We are ignored by Terminix now that they have our money. The ants are so bad we have to use a vacuum. I am one of 7 in our development that flatly consider Terminix to be the worst company. All neighbors quit Terminix.
We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.
Reviewed June 22, 2018
Somebody came by and sprayed outside my house. However, I’m seeing some big, black ants inside of my house so I would call Terminix to schedule something. Otherwise, Terminix is on point with appointments and they call me a couple of days in advance before they come over. The technician I met was very polite and helpful. He was very professional, easy to talk to in person and knowledgeable in what he does. I would tell others to go ahead with Terminix. They are good with prices and they do what you say they're gonna do.
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Reviewed June 22, 2018
I was pleased with my experience with Terminix. I had ants and the technician that came out was very good. I asked him lots of questions and he was able to answer them all and do what I needed too. He covered everything in the beginning like what I should expect when he came, and when they would come back. And if I needed any in between, I could call and let them know. They were very friendly and very nice too.
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Reviewed June 22, 2018
Terminix set up all the termite stations. The day that the guy who came out and talked to me on getting the termite station was here, I paid him. And then two days later, another guy come out and put all the setup stations in. But, I had told him then that I didn’t want the pest control yet. Nevertheless, they handled it all professionally. They had courtesy. I went to Florida for a month, so I just got back and I've decided to go ahead and take out the pest control. However, I haven't got a hold of anybody yet to let them know.
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Reviewed June 22, 2018
I’ve got the 10-year termite thing with Terminix even though I don’t have any termites because I built my house three years ago. The guy that comes now to do ants and spiders on my porches has been really good. If I call him, he comes out for sure and he does a good job. The Terminix service seems to work really well. There are less spiders and ants on my porches. And the tech also went underneath my house, in the crawlspace and did everything, so that was good.
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Reviewed June 22, 2018
There were ants in the house so we started to have Terminix but they’ve been doing follow-up service on the outside of the house as well. They called the morning or the day before the service, and said that they would be here at an approximate time. Their customer service was handled very well. The technician has a good personality and does excellent work. I watched him and he did what he was supposed to do. He was all around the house and all the windows. I haven’t had any ants since they’ve been getting out. I’m really satisfied with the service. Terminix is a dependable company.
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Reviewed June 22, 2018
Terminix comes once in 3 months and spray for pests, hornets, wasps and mice. We live in the mountains so they have to come 50 miles. They usually call to get an appointment because they won’t be able to get inside the house if we’re not home. I've been using Terminix for a year and they've been good.
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Reviewed June 22, 2018
We were seeing ants in my kitchen, particularly on my counter, so I called Terminix on Thursday and told them what I needed. Charles came on Saturday morning and he did a good job. I didn’t want to spray poisons in the house and he agreed. He gave me some ant cups and he sprayed then left. I've had Terminix for a long time now and whenever I need to schedule for Charles to come out, he tells me when he has an opening and I can either take that or schedule another time. He's very nice and wonderful. Terminix does good and I'm happy for as long as they do their job. Also, I would recommend them.
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Reviewed June 22, 2018
Terminix was great. They took care of what they needed to take care of. They were efficient and explained it all to me, and I had a very positive experience. I have a quarterly service for mice and part of the reason they came was because of the squirrels in my roof. Scheduling the service with them was not a problem. I called them up, and the reps explained to me what they could do and how much it would cost, and that was really simple. I talked to a couple of different companies, and theirs was the most positive in terms of their approach.
The techs solved my problems. One of their technicians in particular was an older gentleman who had been with the firm and in that area for the last 20 years. And he knew a lot of the people in the area. He actually knew my mother, which is kind of funny but he was very polite. And then the young man who did the large animal issue that I had was very professional and explained to me what he was doing and what I need to look for. It's nice to have people who come who are polite, courteous, and respectful of you and your property, and the Terminix team was.
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Reviewed June 22, 2018
The Terminix technician came out to deal with my carpenter bees and he was very polite and professional. He was also very concerned about the problem. It was less than a week ago that he treated for the bees and it seems to have improved.
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Reviewed June 22, 2018
Terminix comes out every quarter or more often if we need them. We have to schedule for the inside spray to make sure somebody comes in if we need it. We usually have the same technician and his name is Greg. He’s a wonderful man, very professional and always explains what he does and he makes sure everything’s taken care of.
What I don’t like is that I have to wait for them to come to the regularly scheduled date rather than come out when I need them because I got spiders or ants. The spiders were taken care of. Then I have a peony bush on the side of my house and evidently, that brings little ants in because peonies need ants and vice versa. I don’t want the peonies to die, and Greg was out. He would say that we might see ants for the next few days, but the ants would carry the poison back to the other ants, so then it would take a few days for them to die off. But if after a certain amount of days and we still see the ants, we could call Terminix and he would come back out. He’s always very thorough and we really like him.
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Reviewed June 22, 2018
Terminix usually schedules our routine service and then they call me ahead of time. Their technicians have been great, for the most part. They show up on time and do their work and leave me information about what was done.
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Reviewed June 22, 2018
It was part of our quarterly contract that we have for Terminix for spraying on the outside of the house and to take care of the cobwebs and nests. Scheduling with them is very smooth and they contact us before and they contact us after and during. Their tech has a high level of service. I know when they arrived and I know when they had completed the service so that no one strange is walking around for the neighbors to report. Since we have had that service of bugs coming in, we have not had any major problem at all. We've lived in several cities and this is the second or third time that we've hired Terminix and we have found it to be always reliable and helpful.
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Reviewed June 22, 2018
I called Terminix a month ago and the technician came and sprayed in the house, but I'm starting to find ants in the bedroom again. I called them on a Sunday and I left a message on his voicemail. Overall, I've had a good experience with Terminix.
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Reviewed June 22, 2018
We've been using Terminix for years and this is our second house with them. The first tech we've had was wonderful. We've had him for a long time. Now, we have Ricky and he is very responsive. I like him. In the past, it’s taken several applications to solve our bug problem, but this year we were fortunate in that we had just a small problem with ants and when Ricky put out the clear little boxes, they disappeared almost immediately. Since then, we haven't had them back so it's a good year. There has been an occasional spider’s web too, but that’s it. If it bothers you to have any kind of bugs inside your house, you should use Terminix.
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Reviewed June 22, 2018
I have a contract with Terminix and they come once every three months. Where I live is in the suburbs and I live on a site that used to be a farm so it has a lot of bugs. I don’t have any bugs getting into the house so much but I wanna keep it that way and that’s why I let Terminix come. They’re very easy to work with. They automatically give me a call to tell me when three months is up because they come out quarterly. And if it doesn’t meet with my scheduling, I can always change it so that makes it pretty convenient.
I've been with Terminix for four years now. It was a little bumpy in the beginning because some of the technicians weren’t so good but the one I have now really works out well for me. He does everything comprehensively and thoroughly, and anytime I want him to comeback, he comes back. He only had to do that one time because I was having an issue with spiders in my basement. He sprayed the basement again and I haven’t seen them since. So I’m pretty happy with the service. I Terminix not to change the technician because I’m gonna get upset. That’s how good he is. It’s well worth trying because if you get my technician, you’re not gonna have any problems at all, or if you have problems, they'll go away.
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Reviewed June 22, 2018
We’ve had Terminix for years. We kind of live out in the country and there's lots of spiders and bugs. So we just started with them. They call when it’s time to have our treatment done and also before they show up. They show up on time, on the day they’re supposed to. They’re just very respectful of the property and wore those little foot coverings. They change the little sticky things that catch bugs and checks under sinks. They just do a very thorough job and they have all those things that you would want in a service that’s being provided to you. And if there’s a bug, something that’s dead that I’ve seen, they’re knowledgeable. We’ve just been very pleased with their performance. They're on top of it.
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Reviewed June 22, 2018
I was having an issue with mice and I called Terminix to schedule a service. The rep I spoke with was very good and was able to accommodate my schedule immediately. The technician was very good, too. I had a very good experience with Terminix.
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Reviewed June 21, 2018
Terminix came over to take care of some bedbugs and they were only in one room but Terminix took care of the rest of the house. And while the technician was here, he explained to me everything, said what they were gonna do and then he talked to me after they were done and re-explained everything. He had a helper, too, and they both cleaned up. They did awesome. And then he told me that in three weeks, if I still see bedbugs, then I should give them a call, but every time I called, I had to wait for many minutes and it went on forever. There were a couple of times where the phone just cutoff and I got disconnected and I gave up. But other than that, I haven’t seen any bugs since the service.
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Reviewed June 21, 2018
Terminix either calls up or texts me to tell me when the next service is gonna be and they give me a couple of hours to tell me they'll be here. Generally, the techs come early and let me know what they're here to do. We have a big lawn so they've got plenty to do when they come here. Then they have a summary of what they've done that they leave in a little container on the door. We've been doing this for a long time so we know not to have the animals or the kids out. If the techs have a question, they ask. Terminix has a good service and it seems to be going well. If I have a problem, all I do is pick up the phone and give them a call. This morning, they were here at nine o'clock and they waited until we were ready to go then they sprayed for mosquitoes.
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Reviewed June 21, 2018
We've used Terminix for a few years and I've been pleased with everything they’ve done. I'm a little concerned about the mosquito treatment. They come out monthly and treat for insects. They contact us stating our next treatment is such and such a time. They're flexible too when the time does not work for me. They can come out another time. The pest activity in our home is very little. They treat the outside of the home and once in a while, we'd call them to treat ants or something inside.
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Reviewed June 21, 2018
We had Terminix at our house before, then I sold my house, but I kept my contract with them for their pest control service and I carried it over to my current home. I now live in a a bug-infested condo and I had Terminix come out, and the technician sprayed my interior rooms. Sometimes I have hornets and flies too, so he made sure that he sprayed the patio area well and he sprayed around my windows and window sills too. Then he sprayed my utility closet which had sat on my patio. I also had a problem with mice in my utility closet, so he set some traps and checked on these when he came out. The technician that comes out has been very good. I've had him since I've been here at the condo and he takes care of this area. He said he had some other clients in these condos.
Since Terminix has come out, I have definitely noticed a difference in the pest activity in my new home. I don’t have as much of a problem with pests or insects getting inside of my condo and my patio seems to be controlled for pests better. I would recommend them to people having pest issues. I usually try to do word-of-mouth promoting and tell people that Terminix is one of the better pest control companies and I like the fact too that their treatments are pet-safe and pet-friendly because I have a cat. Terminix is definitely very good. If you've got any pest issues, they would come back and make good on the service for you.
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Reviewed June 21, 2018
Terminix has been great. I've been with them for a year and I'm on an automatic schedule, and they just let me know when it was coming up and set me up with the time. Their service person recently came out for the quarterly visit and did the normal check. He went around the house, cleaned up all the cobwebs, sprayed everything for spiders and talked a little bit and then he headed out to the next job. Terminix takes care of my bug problem.
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Reviewed June 21, 2018
I recently had a follow up from Terminix because I had some little red mites all over my yard. Their technicians called to see if it was okay for them to be early. I knew they were coming as they texted me when they were on their way. Everything was perfect. All the people who came out to do the service were really good ambassadors for Terminix. They dusted and sprayed my yard and they told us what was going on with the pest work. They were all knowledgeable and kept me informed about what they were going to do.
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Reviewed June 21, 2018
We had issues with termites. Somebody in the neighborhood had an infested shed and the termites spread to everybody else. But it's been taken care of since but we stay right on it so that we don't have any more problems. I have an annual contract with Terminix and the techs are very good. They seem to know what they're doing and they tell me what they're going to do when I'm home before they proceed. I would recommend them.
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Reviewed June 21, 2018
Terminix’s technicians were excellent but it seemed like every time they came out, my problems got worse. When they sprayed for spiders and did the foundation all around, I was loaded with spiders inside within a day. But Terminix came back out and sprayed again and it seemed better the second time. Still, it was iffy so I don’t think I'll call them again.
The other problem that I had was when I was trying to make the last appointment. I was in the hospital and I wasn’t really able to have this long conversation. I informed the rep I was speaking to, yet I was on the phone for 40 minutes. It was insane. I didn’t understand why she was taking so long just to set up an appointment for an existing customer. She kept apologizing but in the meantime, I could hear her chomping away and gobbling food. Finally, she got the technician over but the technician was coming over to do an inspection. She had the appointment set up for a brand new customer even though she had acknowledged that she recognized that I was an existing customer. It was a holiday and I had to wait for the last of it for someone to come over and treat upstairs. I even had to buy my own stuff.
Reviewed June 21, 2018
We own three apartment complexes and we have all three of them covered by Schendel, which is owned by Terminix. We have a contract and we have them come once a month. They do preventative spraying for everything, including bed bugs and cockroaches. They also do the heat treatment for the bed bugs. We had one apartment that had them and Terminix got rid of them. We also had people who just moved out and there are some roaches that we didn't know about. We're getting rid of those fast but otherwise, we seldom have a problem. We've also always had a very good relationship with the techs and the current people we're dealing with are superior to anything I've ever had to deal with. All we do is call and they are there. They are very professional, available and quick to respond. I also like the quality of their service and their products. I would recommend Terminix to anybody.
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Reviewed June 21, 2018
We’re scheduled with Terminix for a quarterly spray. The technician who comes out has been very good, and there were no ants since the service. I would recommend Terminix.
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Reviewed June 21, 2018
We usually have Terminix spray on the outside, the perimeter of the house. And then I needed some bug traps here inside the house so they came and installed some and gave me some extra ones. Scheduling a service with them has been fine. I’m usually scheduled a certain time, like quarterly. I just had to reschedule it. So, I'd call their dispatch center and he'd easily reschedule it. They'd usually notify me when the technician’s 10 minutes out, and he'd show up when he’s supposed to be. I have the same guy, John, who comes out. He always does a good job and is always on time. The pest activity is very minimal now, no real pest problems, at all. Overall, my experience was great. Their reps were easy to work with and good all-around. Terminix is a great company.
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Reviewed June 21, 2018
Terminix is doing fine around here. They just do the outside and they schedule me for my services, and they do the work if I’m here or not. I will recommend them.
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Reviewed June 21, 2018
We have Terminix for our residence and place of business. In our residence, we have the monitors for termites and they do exterior as well as interior treatments to take care of insects. The techs who come out are very good. We’ve been with Terminix for several years now and they’ve been doing a great job for a reasonable price. They also handled any of the problems that we’ve had and I would recommend them.
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Reviewed June 21, 2018
One of our rental homes was experiencing ants inside and outside the house. About a month ago, they were really extreme and the techs had to come out a couple of times to try different approaches to get rid of them. Scheduling that was pretty easy. We’re on a quarterly schedule with them and I usually email them to get them to come back out if something happens in between those schedules. They treat me well and it goes really good. They're prompt, thorough, and professional. They try to do a good job and the ants have gone away, which is extremely impressive ‘cause we thought we aren’t gonna ever get rid of them.
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Reviewed June 21, 2018
I work on a very odd schedule. Sometimes I work days, sometimes I work nights. It depends on the day. So normally, the Terminix technician would call and tell me that I have an appointment, then I gotta call and reschedule it. But this last time, the guy called me and said, “I’ll be there tomorrow.” And I said, “Nobody’s gonna be home tomorrow.” And I never got a call. I don’t like the fact that they'd make an appointment and assume that I'd be there. They should send a notice or something. Nonetheless, the technicians that came out and inspected for termites and sprayed for bugs were great. They did a great job, explained everything as they were going and were very professional. I’d tell others to use Terminix too.
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Reviewed June 21, 2018
I have my quarterly preventative maintenance with Terminix for ants and the issue gets better when they come. I've been with them for a few years now and I never had a problem. I just wanted to get on an established scheduled. They provide a good service for good value and their technician is always professional and very nice.
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Reviewed June 21, 2018
Terminix has been fabulous. I told them to come out and do a follow-up for ants, and the young man who came out really took his time. He explained some stuff to me and was very professional. He went above and beyond and was very thorough. It was great customer service and the pest situation has vastly improved too. I haven’t seen ants in the house or even out in the back. I’d recommend Terminix.
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Reviewed June 20, 2018
Terminix comes for a regular quarterly service and when they're coming, they usually notify me by email and sometimes by phone. I have had to reschedule and I’ve had no problems with it. Dave has been the tech who's coming out here for years and he usually knocks at the door to let me know he’s here and he’s gonna be spraying around the house. He's very professional and personable. He has always been a great person to work with. The pest activity in and around the home has been reduced since starting with Terminix. They’re a great service and reasonable in cost.
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Reviewed June 20, 2018
I just started with Terminix and they've been fine. Their technician came out recently for termites and he was professional and did a great job. Terminix's service is perfect.
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Reviewed June 20, 2018
For 10 years, we haven't had treatment done and all Terminix has done were the stations. My experience in scheduling the service was very good and the technician was excellent.
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Reviewed June 20, 2018
We had a bad case of bed bugs infestation and it had been going on for some time now. Every month Terminix was coming back and re-treating and I was beginning to lose faith. The last time a tech was here, he switched chemicals for us because the bed bugs were beginning to be resistant to whatever we were using, and that really killed a lot of them. We did not see a bug for a whole month until recently when there were three bugs in the bed. Then we found a couple the following night and I got some bites on me the third night. But the roaches we had a couple of years ago were gone by the second treatment.
Early on in the game, we got rid of our mattress and got a different one and then the bugs got into that immediately from somewhere. We put a cover on it so whatever was in there would die eventually. So they're not from the mattress anymore. I don't know where the bugs are coming from because nobody is in and out of the house except us and we don't go anywhere that we can pick them up.
We also had a technician, a couple of treatments back, who was a little bit combative about doing the treatment. Though I know he was just doing his job and trying to tell us what we might be doing wrong, he just didn't do it in a most gentle way so I passed it over. I also asked Terminix for a copy of the written contract to see what they will and will not do. Then they sent me an email telling me to open a link, but it went down to a page that said the link is not enabled. And I called for a re-treat six times after that and I still never got it. But somewhere along the line, they sent me the financial contract because we financed half of it.
There has never been a problem with scheduling the service with Terminix. However, for this recent one, I first sent an email for the re-treat and didn't get any response. So I called and talked to the upper echelon people and they told me they would send a message over to their technicians. Then, the guy who does treating called and said he had to change his appointment, but we never got one. There must be some miscommunication somewhere and it happens a lot. Anyways, we’re scheduled for the re-treat on Friday, but we don’t know what time yet. I'm really sad to see it takes this long to get rid of the bugs, but the pest activity has been declining with every treatment and I'm just glad they're getting it.
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Reviewed June 20, 2018
We had Terminix sprayed the outside for roaches recently. The technician was good and very communicative. Overall, Teminix does a good job. They're very polite and friendly, and they show up on time.
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Reviewed June 20, 2018
I recommend Terminix. We called them out because we started noticing getting roaches. We did our initial appointment online and right before the technicians came, we talked to a representative. We got a day that worked for me and they worked around my timing. I had to schedule myself around them as well. Our interaction with the rep was good. Mike is our technician and he comes down and does the bug spray and all his work around here. He is nice too. Until now, we have had a really good experience. Since Mike began the pest service, I have not seen much pests. My husband said he recently saw one, but from what we saw, it was better than before, and we love it.
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Reviewed June 20, 2018
The Terminix technician was here last week and checked all the terminals out around the house for baits. He also sprayed for spiders and ants and all of the things on the program and it seems to be doing what it’s supposed to do. In fact, it’s evident that it is working. We’re on the program for the mosquitos too, that kind of preventative, and he has to come back by the end of this week.
Usually, the technician calls and lets us know approximately when he’s going to come. And then, closer to that date, he calls to verify the date and time. He's professional and knowledgeable, and any questions that we ask or inquire about, he explains it thoroughly. I'd tell others thinking of having any treatments done to check with Terminix, get more information and consider them as a possibility.
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Reviewed June 20, 2018
The Terminix techs came out for a routine maintenance service and they sprayed for different pests and insects inside the house and around its outside. They usually come out once every three months or if I call in between the regular service schedules. The tech who came over was okay but he seemed to be a little overwhelmed. Even so, since he started coming out, the pest activity in my home has decreased. I would tell friends to give Terminix a shot.
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Reviewed June 20, 2018
Dave, the Terminix technician, is the guy that always comes since we moved. We had some spiders recently. Dave does a fine job and he also comes for ants and mosquitoes, and normal things. He’s very cordial and pleasant. We chat and he teaches me some things. Scheduling for the service has been excellent. I have Dave’s number and I call him up and he’ll come sometimes within a day or the next week. Terminix is on the right track and I have no complaints. I'd tell my friends to get them.
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Reviewed June 20, 2018
We live around here through the timber and I just want the critters staying outside my house. A nice young man from Terminix called and said that he had performed the task and he found nothing out of the ordinary. He’s personable and a nice guy. You won’t mind letting him in the house. I had a go-round with Terminix a couple of years ago when I was paying the bill and a nice technician appeared and then they turned around and mailed me a bill. I raised all kinds of stink about that and they had it straightened out.
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Reviewed June 20, 2018
The guy from Terminix who came out and scheduled the service was fine and professional. He knew what he was talking about. However, there seemed to be a disconnect between him and the tech. When the tech came, he asked me what I needed him to do. Also, I noticed that he missed a mud dauber nest. I now got carpenter ants coming into my house as well, so I need to call Terminix.
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Reviewed June 20, 2018
We have termite service with Terminix and this is our third year with them. The fist couple of years have been okay but recently, they were here on a routine service and they didn't do what they were supposed to do. We had some work done and they were to come out and check out the individual termite baits. Some of those needed some new tops put on them or checked down inside the tubes and when we went back, they said they had been there, but they had not done anything different. This is a property where we're not in often and we expected them to come in, perform their services, then leave. But they didn't perform their service the way we expected them to.
Reviewed June 20, 2018
I'm very satisfied with Terminix. I had a problem with little rats and they came and resolved it right away. They were so reliable and I had a very good experience in scheduling the service. They perfectly changed the time for me and it was great. Then the technician who came out was so polite, good, and understandable. If I have a problem, I definitely won’t check with another company and I would always gonna call right away for Terminix. So, if you're considering them, give them a call and you’re gonna be happy.
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Reviewed June 20, 2018
Terminix is a good company to go with and I recommend them. We've had them for at least 5 years now and I have been very impressed with the caliber of the guys who have come out here. They have been really great and very nice. I can call them and they know that if they get a call, they'll come out if we have a problem with something. They let me know by email, and usually by phone, when they're coming out for a regular service around the house and in the house if we need it. The reps let us know when is our scheduled services and all we need to do if we needed to reschedule is to call them. And if we want the techs to come inside the house, then we will need to be home. We live in the country where there are fields all around and Terminix came out 4 times this summer to do the spray for mosquitoes all the around yard. There are always mosquitoes but they're probably not as bad as they would be if didn’t get the service.
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Reviewed June 20, 2018
We saw some pests before and my wife called Terminix originally. We've been with them for four years because there are no bugs in the house and the pest activity is now minimal. We have the same technician each time and he's a good guy.
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Reviewed June 20, 2018
I have a quarterly service for pest control and a yearly service for termite inspection. I also have a contract for moles in the yard. Terminix is taking care of everything and I don’t have any bugs around here so I’m happy. I’ve had a few technicians because Terminix moves people around, but they've been great to work with and I haven’t had a problem with any of them.
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Reviewed June 20, 2018
There were some rodents in my shed. I called Terminix and scheduling with them went perfectly. Then, the technician who came out was very nice. He sprayed and did what he had to do. When the rodents had babies, I was given the bag to pick it up and I removed some of them. But the pests are still around and my contract is up. I paid for the last service and I'm gonna try to remove the rodents by myself now if I see any more on the sticky pads.
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Reviewed June 19, 2018
We had Terminix come out to do a one time service at our rental. We explained we needed it done ASAP, and we did not want a contract because we were moving in less than a month. Chris assured us they would be out right away, and told us if we started a contract at our rental it would carry over to our new home at the same monthly maintenance rate. We verified this with him a few times before we signed the forms.
1 - they were not able to come out for 1 week!!! 2- when we went to switch our address of service, customer service informed us they do not transfer like we were promised, and we would have to pay the upfront fee again!!! I contacted Chris to inform him, he told us he would come out. He never did, and we were left dealing with pest control ourselves. I have never been so upset with a company to actually write a review, but I hope I can save some people from going through the same horrible mess we went through!
Reviewed June 19, 2018
I would like to express my appreciation to Mr. Tim **, Manager at Terminix, in New Bern, NC, and to the company, Terminix, in New Bern, NC, for the outstanding manner in which they addressed our need for an encapsulation for our crawl space. From the first time Mr. ** contacted me, throughout the entire process, we have been impressed with his professionalism and authentic manner, as well as his efforts to provide what we needed at a price we could afford. All in all, this has become a true matter of trust, and we are happy to endorse and recommend both Mr. ** and his company. Thank you.
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Reviewed June 19, 2018
I've been with Schendel for years and Terminix bought them. We had them do a termite treatment. We don't have termites but it's for termite prevention so they drilled into around the house. Harry was our technician and he was fine.
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Reviewed June 19, 2018
I previously had the service of Schendel and Terminix bought them. I now have a service scheduled with Terminix every three months and that has been pretty consistent. When they first started the service, they told me to call them back if nothing improved in the first month, and they came right back out. The techs that they sent were nice and friendly, and they’ve done a really good job for me. They sprayed where I needed them to spray and when I asked them to. They said they kill everything except for bedbugs. This time, when the tech comes out, he would have to spray and get rid of the spiders since I've got spiders coming up out of the vents and everywhere from my basement.
Before Terminix came out, my house was overrun and infested with roaches coming from the house two doors down because they were really crummy people. But after Terminix had come out twice, the roaches started getting less and less. Now, I don’t have a roach problem and I haven't found any roaches in the bait traps they put under my stove and refrigerator.
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Reviewed June 19, 2018
We've been with Terminix for several years now and we're really happy with them. If we have issues like ants, they come by that when I call. We have their service for four times a year and it's a lot easier versus having to call every single time. Also, they've done a good job and the technicians have been really nice. For the most recent service, it was like a follow up. They came and sprayed and left a thing on the door.
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Reviewed June 19, 2018
Somebody coming door to door sold me my first-time service with Terminix. He came out and sprayed around the house and the shed. He was supposed to take down the hornet’s nest up in the east, but it's still there. Since then, they come out four times a year and the techs they've sent out were excellent. Also, I don’t see the ants like I used to since I had their service.
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Reviewed June 19, 2018
Terminix has provided me with good service. I was offered a new service for mosquitoes and I did that about two weeks ago. I was out of town when their technician came and did that and it went great.
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Reviewed June 19, 2018
I've been in the house for 15 years and I decided that it was time to have it checked for pests because I have the woods and a farm field behind me. I'm now on a routine service with Terminix and their techs come out on a regular schedule. The tech who came over checked for termites in my ground, but everything was good and there were no termites. He was excellent and always courteous, and he went out of his way to uncover some of the pests. Terminix has been great and my neighbor got them as well because of my recommendation.
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Reviewed June 19, 2018
We've always been very pleased with Terminix and have recommended them. They come four times a year and we've had the same guy for years. He's very pleasant and very efficient. We have had some problems in the past at different times with flying ants, and he would always take care of any problems we've had.
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Reviewed June 19, 2018
Terminix came out and checked my termite thing. Everything was fine and the guy who came out was very nice. He's been with us for many years now. He checks everything, comes up and talks to me and we chit chat for a minute or two, then he's gone.
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Reviewed June 19, 2018
Terminix is a great company and they got good employees. I’ve been very happy with their service. They work with me anytime in scheduling my appointments and my experience with that has been very good. The techs who come out are also very friendly and very informative. And if we see something we shouldn’t, they come right back out within a day and re-treat. So far, they have only come out to re-treat our house once. They were out here recently and they did a regular inspection and treatment. Since then, the pest activity in our home has been little to none.
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Reviewed June 19, 2018
We called Terminix out here before it was time and they said it was fine and they would be out here. They came out at the time they said they would and they asked where we have roaches. They asked if we've been seeing them in the kitchen and in the bathroom. We didn’t see any in the bathroom but he checked it out anyway. He checked the closets and everything. He was a very nice guy. It's helped a lot and we were very happy with it. It's worth the money. You don’t wanna go with these fly by night places because it just doesn’t work. You gotta get somebody good.
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Reviewed June 19, 2018
The Terminix technicians were friendly, and they answered all my questions and took care of the things that bothered me. They checked the mouse trap on their latest visit, which was an extra service. They did an exclusion before and about two weeks later came to check what have been trapped inside the house. I haven’t seen any mice for two and a half weeks, and I was satisfied. Terminix is very professional. They do a quick efficient job and they listen to the consumer.
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Reviewed June 19, 2018
Terminix comes out quarterly to do the standard treatment to prevent insects They call me when it's time for service. I wasn't home when they sprayed but they did a really good job. Either a bird or a rodent got into my vent and died and they even helped me with that. They got up in my attic and didn't fix the issue but they tried. It had no charge so they tried to help me out. Since starting with them I saw spiders here and there but that's about it. They do what they're supposed to. If you've got bugs, they'd get rid of them.
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Reviewed June 19, 2018
I've seen one bedbug on somebody's shoe and so I called Terminix to do an inspection and to disinfect it. And it must have been just on that person's shoe because there was no sign of them. The people at Terminix were very nice and very together. The guy who came in the house was very informational. And he told me a lot about bedbugs as well as termites. I decided to have my house treated for spiders and mice, too. It was a really good experience and I invested my money the right way.
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Reviewed June 19, 2018
I had just moved into the house and I had noticed some ants coming in through my patio door. A Terminix rep came and I went ahead and had him put me on a schedule. Then the tech came and he explained everything he was doing. Since having the service, I've found dead bugs that were trying to come in from outside.
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Reviewed June 19, 2018
We are happy with Terminix. We just moved from Memphis, Tennessee to here in Kansas and we decided to do pest control with our new home. We had had Terminix out before so we’re familiar with them and everything was fine in scheduling their service. I travel a lot so I’m only home part of the time and they worked around my schedule. The tech who came was a nice young man. He was very informative about the type of pest we had here and informed us of what they covered in their contract. So, it all worked out great.
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Reviewed June 19, 2018
We were living in Hawaii when a door-to-door guy tried to get us to sign up with Terminix. But we were moving so we set up the service for our new house in Kansas. The guy was very polite and it was a good experience. We have a package deal that they come out once a quarter to spray the house and they've lived up to what they're supposed to do. The technician comes out when he's scheduled to and even if we're not home, he does the outside of our house. We've got some cockroaches out on the deck now so my wife called back at least a week ago to have the techs come back out and she has not heard back from Terminix. That aside, our major problem is with spiders, which I understand are a little harder to get, and I've only noticed a few in the house.
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Reviewed June 19, 2018
We called Terminix to come and take care of some mice in our kitchen, and the representatives we talked to were very polite and friendly. About the same time, Terminix also did the termite inspection. The technicians were there early and did their job. After unlocking the doors for them, I sat and waited while they did their inspection, and we had some friendly talk. Everything went great and the pest issue is a whole lot better now. I’d recommend Terminix.
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Reviewed June 19, 2018
I found termites in my house and Terminix came out the day I called them to inspect and make sure it was termites. And they determined it was termites and the next morning, they came out and installed the little things in the ground. The technician was great, very personable and informed me different things about termites and what to look for and what to be aware of. I haven't seen termites since Terminix came.
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Reviewed June 18, 2018
I have been a Terminix customer for five years. We got them for we needed fertilizer treatment to the lawn because we had a bug problem. The biggest problem was that the pest is tree-covered. We have some black walnut, however, Terminix is not the best for the grass underneath but their service helps. We organize a service schedule once a year and they let us know that they’ll be coming the next day if the weather’s all right. We often don’t speak with the technicians sent and when we got used to it, the technicians just do their job, leave a note on the door and go.
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Reviewed June 18, 2018
We have quarterly service with Terminix and we usually have the same technician, Shaun. When we first got here in Idaho, there was a huge wolf spider, and I mean six inches across. I called Shaun on a Sunday and he was out here on Monday. Then they switched his route for a while and we had some other techs and then we got him back. Everybody from Terminix has been great, but he knows I’m really spider-phobic. We're on an acre, so he sprays around the property and checks the mouse traps and he’s really good about making sure nothing can get to our dogs. We also have the service once a year to make sure we don’t have termites, so he does the full inspection on the house. Then if I see little spiders or anything, I’ll tell him and he makes sure everything is treated. We also had a hornet’s nest the size of a basketball in the house and he took care of it. He's amazing.
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Reviewed June 18, 2018
I've always used Terminix in all of my houses and I've been with them for 50 years. I originally got them out for termite control and since then, I've always used them some sort of pest control. The technician calls me the day before he's due to come out and most of the time, he's scheduling it at the company’s convenience. Sometimes he treats the inside if I'm here, and if I don’t have two hours to sit around the house and he shows up when I'm not here, he just treats the outside. He is very good, very thorough, and amiable. But the technicians change too often and once they do, then I have to take them back through the house to show them where the traps are and where they’ve been spraying before. Other than that, once the guy is on board and knows what's going on, then I don’t have to follow him around.
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Reviewed June 18, 2018
I loved my experience with Terminix. I called them one time and the rep on the phone was very nice. The technician sent was also good. He was thorough about what he did and he did an awesome job. And he said if there was anything else that we needed to let him know and he would come back out.
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Reviewed June 18, 2018
I like using Terminix. I have it set up on a quarterly schedule just to take care of the flies, bugs and the spider webs. Michael from Terminix schedules it. He just calls in a day or two ahead of time and lets me know about what time he's gonna be there. And then I say, "Okay. Well, call me about 20 minutes when you're gonna be there." And then we meet. There used to be another technician but I guess he lost his job. He came a couple of times and then Michael has been our technician ever since. The experiences with the technicians have been good all the way around. I noticed the other day that when I went in my basement I got a few more cobwebs than usual. But I know that they can't hit every spot every time. Everything is perfect and I don't have a single complaint.
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Reviewed June 18, 2018
I bought a home and then ran into some termite damage. I have a five-year plan with Terminix and it's for a precautionary measure. They’ve been here one time and put the bait traps out as far as around the perimeter of the house. The technician was very knowledgeable and courteous. It was a really good experience with Terminix. They were fast.
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Reviewed June 18, 2018
We lived in Covington, Indiana I had a whole barn out there and some things. I used to try to treat things myself, but when we started with Terminix, I saw a big difference from trying to treat it myself. They did a good job up there. We moved out here to Grace Hill in Indiana and I stayed with Terminix down here. I have a quarterly service set up with Terminix and I also have a yearly termite service with them. They come and inspect, or come and treat the house. And if we have any problems, they take care of it. If I found something and I called them, they would come and take care of it even if it wasn’t a quarterly time. I have a special technician and he’s such a super guy. He is very prompt and very willing to listen if I have any issues. He’s also such a courteous guy. I trust him and he does his job. He’s very efficient and quick. He doesn’t stand around shoot the bull or anything like that. We talk and he’s nice and very efficient.
Everything has been good but the company of Terminix here that I deal with is terrible. If I deal through my technician, it is good, but when I deal through their company, I don’t know who I’m gonna talk to and they get it so confused. I can go on the internet and set up an appointment, but they might change it. It’s a shame and they don’t care. They don’t have that personal touch. But on a local basis, my technician is super. Otherwise, I would not stay if I had to deal with these people all the time from wherever they’re at.
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Reviewed June 18, 2018
My experience with Terminix has been excellent. They'd usually coordinate the service calls and I’d get an email or a text saying what day they would come and if I didn’t like the day, I'd go online and change it. They recently showed up, did an excellent job, and then left. They worked outside and the pest activity has decreased. The spiders and the ants are still bad, but nothing that’s not controllable. I’d recommend Terminix.
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Reviewed June 18, 2018
I had some evidence of termites and two years ago, Terminix put stuff for termites inside the house and then they put the bait stations outside. And they had someone come out most recently to check on that. They scheduled that appointment and then I had to reschedule it, and my experience with the rep was good. 12 years ago, I built a deck and it got eaten by termites over the years and when I pulled it down, there were tons of termites and ants in there. And so, I called Terminix, but unfortunately, it was 12 years later and I couldn’t find any evidence of the termites. I didn’t personally see any termites inside the house but there are some areas that showed some evidence of it.
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Reviewed June 18, 2018
I've been a Terminix customer for a long time, but it's mainly through my company. Our company has a contract with Terminix for them to come out monthly, do inspections and spray. We have a number of stores and they treat them all. It's a good size area. Also, I have Terminix at my lake house to spray for some bugs. The technician is Yuri and he is nice, very thorough, and takes care of the problem at our lake house. He comes out once a year and sprays for spiders and ants.
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Reviewed June 18, 2018
Rich does a great job. We've been with Terminix for just over a month now, but I've known him for 10 years. He knows what he's talking about and knows how to do it. Scheduling a service is good and the pest activity is on the decrease. I know it takes time, but it's slowly going down now.
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Reviewed June 18, 2018
Terminix came out here a few weeks ago and took all the traps. I've been a customer for about a year now and I would call them when I schedule a service. We got misled in the very beginning when we paid $1,800 and that was one cost fee and then when they came out they charged for a fee to come out and check the traps. We thought that was included but apparently it wasn't. They were gonna give us a bill on it and whereas the sales man drew a line to that page. They didn't charge us for that but I think they're going to next year. Other than that, I haven't seen any pest activity and so hopefully it's fine. I'd recommend Terminix.
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Reviewed June 18, 2018
I get quarterly service from Terminix and I've used the same tech for quite some time now. I like her and she does a great job. The other reps are good as well. The pest activity has a little bit of a comeback, but it's the time of year and it's kind of expected. But my tech would be there in a minute if I call. She’s just awesome.
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Reviewed June 18, 2018
We lived in different states before and we had Terminix in Illinois. At that time, I was not impressed with them. But when we moved to Kansas in 2015, we hired Terminix to exterminate our homes. Since then, they've been coming out every quarter. They call me or send a text or email. The guy we have calls me a couple of days in advance. If time doesn't work out, it's really easy for us to reschedule the appointment. I just call the number and tell them I want to reschedule. They're very good at working with me.
Also, Sean, their technician has been phenomenal. If it wasn’t for him, I would not have Terminix. He was our technician when we lived in another home and when we moved here, I had canceled the service. I found him at a business and I said to him "we’ve moved but I need to get you guys out." He then said that he would let Terminix know that I wanted him to come out.
During the service, my daughter could not believe how good he was. He would dust around the outside and take the spider webs down. We had little wormy spiders and he put little caps down in the basement. Since the service, pest activity has been really good. I’ve never had a technician do that. He’s the only reason why I stay because he’s very professional and very pleasant. Overall, we're very pleased with Terminix and the technician that we have. I recommend them.
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Terminix Company Information
- Company Name:
- Terminix
- Year Founded:
- 1927
- Address:
- 150 Peabody Place
- City:
- Memphis
- State/Province:
- TN
- Postal Code:
- 38103
- Country:
- United States
- Website:
- www.terminix.com
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