
Terminix Reviews
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About Terminix
Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.
Visit www.terminix.com- Skilled technicians
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Terminix Reviews
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Reviewed Nov. 12, 2018
We got in touch with Terminix years ago and got their service regularly. They've been satisfactory, so we kept them. Everybody that's come out and serviced us here has been very good and polite. They do whatever we ask them to do. We like their service and I'd recommend them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 12, 2018
Since Terminix's service began, the pest activity has been fairly well-controlled. There's some competition locally, and we appreciate the consideration that was given to us because we were ready to switch companies. Eric recently came out and showed up on time. I didn't get a call from him though, which would be nice in the future.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 12, 2018
It was a new building. There were houses being built all around me and it was being infested with bugs and mostly with spiders. So, I called Terminix for pest control services. The technicians that came out were nice guys. Two different people came out for different things. One guy has been out here twice and he has been doing everything like he was supposed to. He has done the inside and the outside, but this last time he did the outside only. We've been using the service for three months and the state of pest activity in our place is better. Now that it’s winter time, it has gotten even better and that's good.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 12, 2018
I usually schedule our service call with Terminix and then let them know if it's not convenient so we can reschedule. So far, our interactions with their tech have been good. He's very personable and helpful. The last time I worked with them, I asked to have him spray inside and he did a good job. He was thorough. I would recommend Terminix to friends.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 12, 2018
I had termites and I originally called Orkin and solicited their services online. They were supposed to get in contact with me within 24 hours but three days had passed and they didn't call me back. So I called Terminix and they showed up the very next day. Their guy assessed the situation and made me an offer and I took it. He was thorough, friendly, on time, and competent. Terminix got rid of the problem so far.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 11, 2018
I looked online at some of the reviews for pest control companies and it looked like Terminix had good reviews, so I chose them. I had some termites in one of my rooms several years ago, and Terminix seemed to take care of those. And then, something chewed away at the tree stump I have outside. I asked their guy to look at it because it might be termites. He did and said that it was carpenter ants that were eating away at that stump. I asked if he could do anything about it, but he said they don't treat trees, that they just treat homes. So, I was disappointed with that. I didn't quite understand what the difference was.
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Reviewed Nov. 11, 2018
I have Terminix quarterly and I liked Joseph, the tech who usually comes. Also, when I call, the reps have been okay.
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Reviewed Nov. 11, 2018
Candy, who’s our Terminix technician, is absolutely wonderful. She's so friendly. I have a daughter and she’s engaging. Terminix calls every so often to check in if I see any kind of bugs or whatnot. Candy services our whole gated community. She’s available around my schedule and it’s very easy. She takes care of what I need and it actually works. If I see this spider she knows what kind of spider it is. She could describe exactly what they were.
She would spray or do whatever she needed to and the problem really gets solved very quickly. She also recommends what trees we need to cut down or trim so they’re not touching the house. She’s just been so helpful with also preventing pests without chemicals. She basically does everything for Terminix. She knows what she’s doing. She’s who I am in contact with pretty much mainly besides the different people calling, like the call center. With that, I don’t feel like it’s a personalized-- like I can just call a company and they know me and I know them. But with Candy it feels like a small company in a local town and they’re just coming to help.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 11, 2018
When Terminix came out for the quarterly treatment, I received a notice by email. Then Melvin, the technician, called a day before to confirm it. He’s been giving us our treatments for quite a few years and he does a great job. He’s almost like a friend. Terminix keeps the pest activity pretty much under control.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 10, 2018
Terminix is easy to schedule and they're pretty flexible with me 'cause I work out of the house. The techs are always nice, polite and professional. They are knowledgeable too and tell me that, "Hey, if you do this, it'll help. If you do that, it will help." Terminix is of better value than what my mother-in-law has and she still has tons of problems. The test spray seemed to have helped although I squished a spider in my kitchen this morning and this time of the year is pretty tough. We're also having fewer problems than before I called them for the pest control and we're no longer having termites problem.

Reviewed Nov. 10, 2018
I have been a Terminix customers for over a decade. In the past when someone would bring roaches. Terminix would come up with an Action plan and get rid of them. I live in Riverdale and the manager named Robert ** has done nothing but ignore my complaint. I have left several messages on his cell phone and voice mail as well as with the office. So if you are thinking about choosing a plan for pest control. Don’t choose Terminix!
We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.
Reviewed Nov. 10, 2018
Terminix is the one I contacted to take care of my problem and I would recommend them. We had really small black ants in the kitchen and they were proliferating. Anything that I did, outside of getting Raid or poison, wasn't working and I didn't wanna use those substances around my kitchen. That was what led me to call and ask Terminix for a quote on the treatment. They sent someone out and he was to take care of my problem in the kitchen. I was looking at two others companies but in the end, I chose Terminix because they had the best rate. They also had a local person that they could send to take care of the problem.
I had reached out through a customer service line and then I told them where I was located. They located a local pest control company that provided the services and that was how they got me in touch with those people. When the technician came out, I showed him what problem I was having and he was able to take care of it. But the ants weren't only in the kitchen. They also appeared in my daughter's bedroom later on so I called Terminix. They sent the technician back out and he treated my daughter's room as well. Since then, we haven't had any more issues with the ants.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 10, 2018
We use Terminix for termites only. We got their service for prevention, and we haven’t had any termites that we know of. They come quarterly for service outside on regular rotation. They may call and say they’re gonna be coming then they come, do the service and leave. Since they don’t have to come inside, it’s not necessary for us to be here when they are here.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 10, 2018
Terminix sets up our service ahead. As far as time, they’re usually within their window of two hours. Most of the time, they’re not early. They’re usually in-between. And as for professionalism, so-so. I’m not 100% dissatisfied. But sometimes, they seem like they’re in a big hurry, they don’t cover everything like they’re supposed to. Sometimes, I think it’s not worth the money I paid, because every time they come around, it’s almost the same problem. When they come in June, or July, or August, when it’s so hot, I don’t expect them to stay outside very long. It seems like they spray outside pretty well though. But inside, they always ask the question, “Have you seen any bugs?” And my answer is yes, just about every time. So I don’t think they’re spraying in the right area or using strong enough chemical.
Reviewed Nov. 10, 2018
I got a contract with Terminix for three years. I have them get the termite issue done and they come every year at the same time. They also call me to ask if I want the traps to be tested. The last guy who came out was really good. He was young and very enthusiastic, and I liked him a lot. The guy who was sent out before him, however, wasn't so good. Also, we got a call from Terminix that said they were gonna give me a free service of some kind of inspection around the house. So far, that hasn't happened. We've called three times and every time, they said they'll set up an appointment. The experience with them has been mediocre.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 9, 2018
3 times I called to set up new customer services, 3 times I gave my phone number, 3 times I got disconnected, and 3 times I did not get a callback. I was 3 way calling with my wife on the other line and we didn't get disconnected, so I know that it wasn't my end that dropped the call. 0 star rating. DO NOT HIRE THIS COMPANY!!!
Reviewed Nov. 9, 2018
Terminix' reps were very good when I called them and their reps come out every three months. The first set of technicians I had were polite but when I was telling one of them all the issues I was having, he was making it sound like it was my fault. He said it in a nice way but I complained about it and Terminix sent out a different technician. And the two technicians I've had since then have been good.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 9, 2018
We started out with Hawk Pest Control and we had them for years. Then Terminix purchased them. When we first got the service, it was a new home and we have it sprayed every two months for years now. The price used to be $40 then it went up to $60. Now, it's $70 and I hope it doesn't go up very much more, because if it does, we'd have to cancel. Every now and then, we'd see a bug then we'd get the tech to come out and spray inside. Then we wouldn't have problems for a while. The treatment works better sometimes when they spray inside and outside. But the techs don't come inside unless you call them and we only get sprayed inside every so often. Other than that, the service tech who comes out is very polite and informs us of things. We've had good service with Terminix and I'd recommend them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 9, 2018
I was dealing with roaches so I called Terminix. The first treatment was like a flushing out treatment. After that, they just did a monthly spray. They scheduled the service for me and it worked out perfectly. I was available at the times that they scheduled. So far, I’ve had the same technician and she’s really good. She’s very thorough and she’s very knowledgeable about her job. The first two or three sprays, I was still seeing roaches. But after the last spray, I haven’t seen one at all. They’re virtually gone now. Terminix works. I had a good experience and I would refer them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 9, 2018
The people at Terminix tell me when they're coming for our service. They usually send a text message and tell me they're on their way, and I like that if I’m home. The techs were recently sent out to do pest control around the house. But I don't like that the price has been going up every year, even if it's only a matter of $5. The price has been inconsistent for a couple of years and then all of a sudden it went up. A long time ago, I had Terminix come and work on the inside of the house because of the ants. But since then, I’ve been just having outside service done because I haven't had ants inside the house anymore.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 8, 2018
I've made several attempts to get a hold of a manager and hope someone will contact me after seeing my review. There have been issues with my services the entire time I’ve used Terminix. The first technician was to do the initial service in November of 2017. The service was supposed to be a very thorough and extensive treatment estimated to take about 2 hours to complete. On the date of the scheduled service, the owner of the business and I (manager) waited for the technician. Over an hour passes and the technician still hasn't arrived. We call him to ask him where he is, and he says he's on his way. We explain to him that our employees will be arriving in 45 minutes, to which he says he says he can get the job done in half an hour. We tell him "if you're going to charge us more than $400 for a half hour job, we don't want you to come". He says "okay I'll just call you later next week to reschedule".
The technician never calls us back, so I end up having to call customer service many times just to get our service; we don’t get service until January 26, 2018. We get the initial service, and things start to look okay. However, the technician starts to no-show on. There were maybe 4 or 5 times when we would wake up early in the morning, drive 20 minutes to our business, and wait for an hour for the technician to not show up. Now, there may have been SOME miscommunication within their company because they never update their records (which will be a big problem later), but they also seem to have a lot of issues communicating with the people who schedule them.
The location of our business used to be a Quiznos, so when we give them our address, they think we're the Quiznos they used to service. The contact info for the old owner is also on that file, so maybe they called him instead of me. However, up until a few months ago, they still had us as Quiznos, and still had the incorrect phone number in file despite my requests to have the incorrect information removed. Our original technician doesn't do a good job, and even charges us for a month of service that was never completed. On top of that, our pest problem is not resolved like Terminix guarantees. I call customer services and start to push to talk to a manager because of the issues we've been having.
I finally get a hold of a manager, and explain to him everything that's happened so far. He apologizes and explains that the technician was retiring and kind of "checked out" so he wasn't doing a good job. He tells me that they're going to get me a new technician and that there shouldn't be a problem anymore. We get the new technician, and things start to look okay again, but we still have our pest problem. I talk to a customer service rep. again about our persistent problem, and the rep tells me to just call every time we see a pest, and a technician will come and put more traps and treatment. I confirm the info with technician #2, and she tells me to communicate with her directly (via call or text) so that there aren't any scheduling issues like I had with my previous technician.
At first, she does a pretty good job at stopping in every time I mention more pest activity, but eventually, starts to no show as well. The frequency of her no shows increases, and the last time I requested that she stop by was 9/18/18; I didn't get a response from her. At this point, I don’t have patience for Terminix. I get an email from Terminix requesting feedback, and I give them low scores. A branch manager sees my review and gives me a call, but I’m unavailable at the time, so he emails me (9/21/18). I email him back the next day and tell him email is the best way to communicate with me as my schedule is sporadic. I never get a response via email.
I submit feedback in my online Terminix account on 10/3/18 and call the manager again; his mailbox is full. He calls me back twice, but I’m unavailable (hence requesting email) and don’t have time to call until late. He doesn't leave me a voicemail or anything. I email Terminix cares on 10/5/18 about my issue and just get an automated response. I call customer service again on 10/10/18 to see who I can talk to since I’m still not having any luck. I explain that I’m unhappy with my service, still can't get a hold of a manager, still have a pest problem, and want my money back at this point.
I end up getting transferred to someone who can better assist me. I tell the new rep I’m unhappy with my services and that I still have a pest problem, but she doesn't believe me. She says "how come you're unhappy and are only now contacting us?" I explain to her I’ve contacted them several times, and I’ve made several requests to be contacted. She tells me that there is no record on my file regarding requests or complaints, and that they haven't sent me any emails; it would show on my file. I read her the emails I received, provide the dates they were sent, and I give her the name of the manager that contacted me to begin with.
She changes the subject and says "well if you still have a pest problem, how come you're only getting your monthly service? You should have requested additional visits". I tell her "we HAVE been getting additional visits", to which she says "your file only shows that you've been getting the one monthly service" and I say "but the technician has come more than once in a month before, so we ARE getting more than just once a month service". She tells me "well your technician would have put in a work order for additional visits, and you don't have any on your file". I tell her "well I have text messages from the technician herself that prove she agreed to stop by" and the rep says "well text messages aren't really proof"... (luckily for me I have cameras with recorded footage) Turns out that technician #2 hasn't been keeping any records of my service, and no one updates anything on my file.
I'm pretty upset so I tell the rep I don’t want service this month. She tells me I need to give a 30 day notice if I want to cancel service for a month. I tell her that if I can’t cancel, I want a new technician. She tells me she might not be able to get me a new technician until the end of the month. I tell her, “That's fine, I just don’t want my current technician anymore.” We leave things at that, and I decide to just try for a manager again later. I email the branch manager again on 10/11/18, and also get an automatic response saying he'll be out of the office until 10/17/18. Meanwhile, I keep getting texts and calls from my old technician, asking me when she can come in and do the monthly service. That means that they never told her to stop my services, and also likely meant they never put in a request for my new technician. Technician #2 continues to call and text me until 11/1/18 because no one ever told her.
I wait until 10/26/18 before I call customer services again. I briefly explain my situation to the rep, and tell him I want my money back. The rep sends a message to the manager and the manager calls me 15 minutes later. I tell the manager my situation and that on top of all the issues we've had with the technicians, we still don’t even have the promised results from their services. The manager tells me that I should have been getting twice monthly service, to which I ask "how come this is the first time anyone has told me about this then?" He says "I don’t know". He tells me that because this is the "first time" we're talking about this issue, I have to give them a chance to fix the problem. They're going to send a really good technician on Monday 10/29/18 and that my pest problem will be solved after 4 or 5 treatments.
I explain to the Manager that I’m out of patience for their company and that I expect the technician to be there at 9am on the dot on Monday. The manager assures me that the technician will be there. Monday happens to be my day off, but I didn't want to wait any longer for a good technician, so I agreed to service on the 29th. I get up at 8am to be there by 9am, pay for parking (did I mention it was my day off) and wait for 45 minutes before I give up on technician #3. I call customer services again so they can send a message to the manager to let him know that the technician he ASSURED me would be at my business by 9am Monday, did in fact, not show up. The technician finally shows up 20 minutes before we open for business, but my staff turn him away because we no longer want Terminix's services.
Since Monday 10/29/18 I've called three times to try and get a hold of a manager. Every time I call, the rep tries to call the manager, calls the second manager, tells me neither of them are picking up, and leaves them a voice mail and email so that they can contact me. It's 10/7/18 today and I still haven't been contacted by anyone who can refund me my money. Using Terminix for my pest control has been way more of a hassle than it's ever been worth, and an immense waste of my limited time. I've had a horrible experience with them, and have not had the results that I was guaranteed. I would never recommend this company to anyone.
Reviewed Nov. 8, 2018
We were having a renovation done in the bathroom before when the construction guy noticed that we had termites. So a Terminix tech came out that day, and then the next day, a tech came to install the traps. The techs were quick, nice, courteous and informative of what should be done. So, we went ahead and got a plan with Terminix. Our experience has been fine whenever we schedule our services with them. They came out the first time in September and unless we notice something else, the next time I see them will be after a year.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 8, 2018
We had issues with termites. We used Terminix six months ago in the spring. They put something in the ground to attract the termites and kill them. Then they went around and put some other powder to kill the ants that were attacking the termites so the termites were dead. The technician they sent was very knowledgeable and he explained what he was doing. Usually, before their technician comes out, they remind me two weeks in advance. They call up and say that they are coming. Then they also let us know when they’re here.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 8, 2018
We had Terminix do the mosquitoes, but the mosquitoes were never gone. Whatever they did, it was only for two days and then the mosquitoes were back. They reduced the mosquitoes though, but we still battle with them. I also had Terminix for roaches before and they did spray, but I was still seeing roaches. I told them about that, yet they never told me until the last time that they were willing to fumigate the whole house and we have to keep all the food. The waterbugs would go, but the problem was the roaches. Also sometimes, their techs were on time, but on other times, they were not. They would give you a gap time, for example 11:00 to 2:00, and we would be waiting then they would show up five minutes before 2:00 or right at 2:00. Other than that, the techs they've sent out have been nice.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 8, 2018
We've been with Terminix for a year and a half now, and things are going well. We pay them $150 every quarter and my husband and I think it's a little expensive. They’re only there for 10 to 15 minutes. So we’re not sure how much longer we’ll be continuing with them. But other than that, their people come to service the outside of the house and they do a good job. We also call them out in between sessions. A month ago, we called them out for an ant problem in the kitchen and they fixed that.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 7, 2018
We had ants and Terminix came out and sprayed. And we haven’t had a problem since. I scheduled the service online so it was super easy. The service tech explained why the ants were coming in, and he told me to let them know if I had any more problems. I’ve already recommended Terminix to a few friends.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 7, 2018
When we got our house, we needed an insect plan. We then got Terminix's service as general maintenance. We've been using them for five and a half years now and they come out every quarter. We would also call them if we see issues, and they would come right out. The techs that have come out have been nice. They ask where the issue is, we point it out, and they do it. But, a lot of times they’re just outside and we’re not home when they do treatments. They would then send us an email about it. The house had a lot of roaches, and since we have been getting service from Terminix, the pest activity in our house has been reduced. They caught up some entrances that they thought might be where the roaches were hiding and put traps. We do not have that much issue anymore.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 7, 2018
We got Terminix for pest control. They call and ask us for a date that they can come out. They do a thorough inspection and their techs are friendly. The only negative thing is it always seems like they find something else they need to do and try to sell me on it. They were trying to sell me on a crawl space ventilation system last time. It may well be needed, but that was not what I asked them to come out and do.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 7, 2018
I have been using Terminix for a few months. They recently came out for a follow-up service for bugs. The service was auto scheduled and the technicians that came out did the pest control on the outside. They didn’t come in the last time. They just sent me a message saying they’ve been there. Since then, I had no problems in my home.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 7, 2018
Our interaction with the customer service of Terminix had been pretty simple, very polite and business-like when we initially had yellow jackets. It was just the matter of, “I’ve got this issue.” and “Okay. We’ll get you on the schedule.” We were asked questions about how much of a nuisance or a problem was it and "do we need to be there today." I said if their schedule was full, they didn’t need to be there that day, but the following day would great.
I had another house in Garrettsville and I had met the technician, Edwin, out there when I had a yellow jacket problem at that place. And then when he came out here, he was like, “I remember you. I remember your house.” He was a good guy. We talked a lot when I met him the first time and the same thing when he was here again. He was very outgoing and very friendly. He did a nice job and the yellow jackets were gone. I’ve used Terminix several times at my homes and at my son’s home, so it would be who I would recommend if anybody asks me.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 7, 2018
Terminix was in the neighborhood. They were going through all the neighbors and signing everybody up for a regular maintenance. We were having some issues with elm beetles, so we hired them to keep up with the preventative. But we only had them service us once and then we hired another company who did more work for us than what Terminix did. From the time that they did the service, we had way less issue with the bugs than we did after Terminix did it. Terminix did the very minimum and the company that we ultimately are continuing to use did the entire exterior of the home and got back on the bugs. Whereas, when we have Terminix to do that, they wouldn’t. I wouldn’t necessarily recommend Terminix unless it was for something that somebody else doesn’t do. But the technicians of Terminix had been fine. I didn’t feel uncomfortable with them and I felt like they were nice.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 7, 2018
I wasn’t pleased with Terminix at first because they had to come out and do the service five times, and it was the third or fourth time when I finally saw that there was something done. I was kinda disappointed at Terminix because they told me it was only gonna take one visit. But I was satisfied with everybody, and so far, it's been good. I haven't seen any pest activity lately. Terminix cost me but they do a fair job.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 7, 2018
I turned the place that I bought into a mental health agency, and I found a few roaches when I first moved in. So I called Terminix right away and their tech came out. The second time the tech came, I told him that it was wonderful that he came because I saw a few roaches. So, he sprayed again and I haven't seen anything since. Their tech has always been nice and professional. He calls, schedules, and he shows up and sprays. He's taking care of the bugs. While Terminix's service is kind of expensive, it’s okay. I would recommend them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 7, 2018
Terminix provides me with quarterly treatment and they automatically schedule my service. They tell me when they're coming out. They're easy to use and reliable, and they've been doing a good job. But my only complaint is the cost. Recently, the tech came and did an outside and inside check. He did routine spraying all along the outside. Since getting my service from Terminix, the outside bugs still come in a bit, but the pest condition in and around the house has improved.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 7, 2018
Before, a Terminix tech would come out every second Thursday of the month to spray. Now, by agreement with the technician, we scheduled our service every second Wednesday of each month. The tech who comes out is pleasant and does his job. However, I've had to call him a couple of times because there was some confusion on the time. He had a meeting one time and another time, another manager that he had scheduled was a no go. Other than that, it's been good with him.
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Reviewed Nov. 7, 2018
I got in touch with Terminix due to ants and spiders, and since their tech was here, I haven't seen any of the pests. The first guy I had was really nice then I had another guy here the other day and so far, their techs have all been fine. Whenever I had to schedule a service, I would do it over the phone then somebody would come out to talk to me and ask me questions about what was bothering me.
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Reviewed Nov. 7, 2018
I’m a previous Terminix customer and I liked their service before so I went back to them. We had some pests and we set up an appointment with them some months ago. We initially started the process and then we were unable to complete it. Although we weren't quite ready, the tech helped us out. We were trying to contact him, but we were unable to, and so we waited and then nothing really developed. Then, the tech came out this morning. He was very nice and everything would have worked out if we had been willing to go ahead and finish with the process.
What also happened before was that the service seemed to be stronger. I kinda knew the technician and he went over and above to do his job. This time, the guy was good as he could possibly be and I’m still hoping that in time, the service would be as good as the first time. Still, I would recommend Terminix. Even though there are other companies out there, Terminix came right out and was able to help me out.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 7, 2018
I've had Terminix's services for six years on one house plus a couple of years on another. I have them for termites and they send me a notice once a year when they're planning on coming out for the annual service. If that’s not a good time for me, they have a place to modify the time. Their technicians were fine and since I've used them, I haven't had any termites. In fact, in my daughter’s house, she originally used another service and the termites kept coming back so we switched to Terminix and it's been good so far. They're a little pricey but I'm happy and I would recommend them. If my friends say they got termites, I'd tell them to call Terminix.
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Reviewed Nov. 7, 2018
The tech from Terminix was here two months ago. I thought we were supposed to get a 24-hour notice when somebody was coming, but he always seemed to call just the day of the service. Nevertheless, he was polite and nice enough. He dived right to his job and did the service. The experience with Terminix was okay. Sometimes, the spraying on the inside wasn’t as complete as it could have been. I also felt that it was a hit and miss on the outside walls. But as far as the termite control, Terminix is doing its job. But still, there are tons of spiders, and most of them didn’t get in since we also had the exclusion part done on our house. For what I was getting, Terminix is awfully expensive, but it is what it is.
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Reviewed Nov. 7, 2018
Terminix was a good deal. With them, I would get what I ask for. I like how they can come out and do what they need to do and it doesn’t take too much of my day. It works out well. The technicians who have come out have been professional. I always get a message that they’re on their way. We were having fire ants and crickets inside the house and both are gone.
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Reviewed Nov. 7, 2018
We bought a new house and it had ticks and roaches. I found Terminix online and I requested them to contact me with regards to quotes and such. They offered me a special deal and I decided to go with them. Terminix is willing to work with you as far as the deal goes and they would do a free quote. So far my interactions with everyone in their team have been decent. We had three technicians come in and we were still having tick issues up until Max came. He took the time to listen, asked questions to clarify exactly what I wanted and he followed through. He understood what I needed for the house especially in the service and ever since then, I haven't had any issues. He did a great job and I was very happy with him. In fact, I requested to have him again just recently. I would definitely recommend Terminix.
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Reviewed Nov. 7, 2018
We have pest control services on a seasonal home because of ants. The technicians are scheduled to come out quarterly and they let me know preemptively when they’re getting ready to come out. On the one time that I was there, the technician did a fine job. The pests have been reduced since we got Terminix.
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Reviewed Nov. 7, 2018
I've been using the pest control services of Terminix for three years now and whenever I scheduled my service with them, they were prompt and let me know when they were coming. The techs that they've sent out have all been knowledgeable. The last time someone came out here, he checked the things in the ground for the baiting. He also looked at some ants that were building a termite-type thing at the end of the garage and he suggested something for that.
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Reviewed Nov. 7, 2018
Our experience with Terminix has been wonderful. If it wasn't for Ted, their technician, I may not be with them. He's very thorough, very friendly, and does look out for our behalf. I have noticed that there's less pest activity in our house too.
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Reviewed Nov. 6, 2018
We agreed (with their salesman at the door) to pay by cash at the end of each service, but unfortunately, what their "salesman" promised at the door wasn't RECORDED onto their system. That's ok but you failed to deliver what you promised: only showed up twice a year (supposed to be 4), the rest 2, you said you sprayed outside and left, didn't knock on the door or anything because you ASSUMED everything is "perfect", so no interior spray required. Well how am I suppose to pay your service when you don't even let us know you're here?
The worse part is that I just spoke on the phone with their "customer service", long story short, she wants her technician to get paid first then do the job that you promised to make up for us, but we want to see them do the job first then happy to pay them at the end with full amount. I requested to speak to their supervisor/manager, she said "sorry we don't have any manager, I AM the manager," then 20m later finally told me "my manager isn't around at this time" and hang up on me at the end of the call. Good job Terminix. You have totally disappointed me and my family. Hope you take some time. Reflect and train your staff with proper "system" and attitude towards your customers.
Reviewed Nov. 6, 2018
Terminix comes every three months and I've been using them as my pest control for 20 years. The guy calls and tells me he's coming the next day, I thank him, he calls me as he's getting to my house, I tell him, "No problem" and he lets me know when he's leaving my house. They've all been polite, respectful, kind and professional.
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Reviewed Nov. 6, 2018
Once a year, Terminix comes by and checks our traps. Their reps have been professional since I've had them. I recommend this company.
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Reviewed Nov. 6, 2018
We’re a huge facility up on a hill and we back up to the woods so we always have pests. There is no getting rid of them up here. We just manage them and I've used Terminix for years now. They come out quarterly and If we need them in between, we just call. We get the same technician half the time and we have his direct cellphone. Then if we can’t get him, I can call the main office. They also usually get out here quickly when we call them. We had a lot of problems with ants this year. They were everywhere so Patrick came out a few times for the ants. They did a frantic treatment around our playgrounds at the beginning of the summer. Then they came back and did a re-treat to make sure it covered us around the playground areas through the warmer months.
We have a preschool here so anytime they see any insect, there’s a panic of what it is and to make sure it's not dangerous. And Patrick, the technician, is willing to help answer questions about the different types of wasps or spiders that they see. He’s really easy to work with too. If we call and say that we’ve seen a bunch of spiders in this area or that we think we have a mouse, he’ll bring the traps out. He would have a busy schedule but we’re only here until 4:30 so he tries to accommodate us the best he can, which is nice. Plus if we noticed something in an area outside of his regular route, like inside the closet, he would also spray in that closet area for us instead of just spraying around the room. He's awesome.
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Reviewed Nov. 6, 2018
I’ve had Terminix for a long time and they've been okay, but the last few times I’ve not been too satisfied. I get very fed up because there’s so many times that I have called over the years and I’ve had trouble calling them, and they don’t call me back. I just get a notification that they’re coming. They don’t ask me when they could come. Also the last time that they came out, I had to call them back because the ants didn’t go away.
The first guy I had four years ago was so good, but Terminix is changing their service people all the time. When I have someone work for me or do something for me, I like it when I can call them and say, “Can you come?” Because that’s the way I like service. I don’t like different people all the time. They don’t know my house and they don’t know me. But I’ve had some specifically great people come out. They’re so nice and they’re accommodating.
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Reviewed Nov. 6, 2018
We had termites. Terminix comes out once a year, and they do an inspection. We buy an insurance policy once a year from them. And lately, we're also having them come to spray for spiders, and that's quarterly. They let us know that they're coming an hour or a day before the service. But for the termite inspection, they let me know about that a month in advance which is terrific, but they consistently wanna do it in February, and I consistently want them to do it in July. And when I ask them to make an appointment for July, their calendars don't go up that far. So then, I have to be proactive and call them.
When we started our service for spiders, it was three strikes and you're out kind of deal because the first two appointments we made, they didn't show up, but the third one, they did. Also, all the interactions with the techs have been fine. They came out and sprayed around the yard and it seems to get rid of a lot of the spiders. And when they did the inspection under the house, they were neat about it. They'd do what you'd expect. The pest activity has been reduced after the services.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 6, 2018
We had a sleepover for my daughter and one of her friends brought bed bugs into my house so we had to address the issue. That wasn’t something that I even wanna pretend to choose myself so I called a professional. Terminix was good about recognizing the urgency and making themselves available accordingly. We had good interactions with the people that they sent.
However, we had a bit of an issue with me feeling like they had done a thorough job and communication with me about what the expectation was, and also the fact that the person who sold me the deal was not anyone that I ever talked to again, which kind of being disjointed. But overall, I was very impressed with the level of service that I got and I continued to work with them.
Terminix comes out every quarter. It used to be that they gave me a week’s notice, which is good because I work in hospitality and sometimes my property is unavailable for them to get in. But now, they have the technician call me the night before and that isn’t enough time for me to rearrange my life if I have something going on in order for them to come into the house. But all in all, they’ve showed me that they're a reliable and decent company. They’ve been really good about fixing issues or getting right on top of it.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 6, 2018
We started using Terminix a couple of years ago and our experience wasn't very good. It was a long, distant perk up from anything and we did better when we were doing our own treatments. The tech would come and spray outside and he would leave a message telling us what he did. But we still had chinch bugs and that was the biggest problem that we had. I paid over $600 and it didn't clear up the problems that we had. We don't have them any longer but they should keep their word that they are going to clear the problems up which they didn't do.
We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.
Reviewed Nov. 6, 2018
I usually schedule our service with Terminix two months in advance and we mark it on the calendar. We try to be here when it’s supposed to happen. We called Terminix when we had ants and the Terminix tech left a note saying he was here and that he had done outside stuff. I haven’t had any problems inside lately. Terminix did a good job. We’ve had good results with them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 6, 2018
Terminix is doing fine and they've always been great for me. They schedule for me and tell me when I need their service. They call me up and let me know that they’ve got someone coming out. We're not home when the techs come but they’ve always been good. We had a couple pit bulls and once they met them the first time, it was always good. I had another exterminator company before that was always petrified to have the dogs there.
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Reviewed Nov. 6, 2018
I use Terminix's quarterly service to put out poison, and I've had them for five years. The techs call and say they're showing up a week before. They're dependable and the service seems to work.
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Reviewed Nov. 5, 2018
Terminix comes every year for the termite inspection and pest control in the house. We set the schedule before they come and it's very convenient. Their techs have been excellent and we hardly have any pests since their service.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 5, 2018
We had the Encapsulation process done under our house to get rid of the brown recluse spiders and it took Terminix two weeks to get everything done. Unfortunately, the biggest problem was not the quality of the work but the fact that they took a long time and had no communication with us. They never called us to say when the next person is coming and we had to keep calling them asking when they were coming to do the next part. They had to do one part and then wait for something to happen. Then, they had to do another part and wait for the electrician to come. We had to hound them to make an appointment so it took six weeks to get the whole process done. We started the whole thing the first week of September and I wasn't even sure they're finished. Also, the last time they came, they didn't put back any of the stuff that was stored under the house.
The workers were wonderful, polite and geat but there had been a communication gap between whoever it was that should have been setting up appointments and calling us. We had to call the salesperson who was great when we talked to him and he got somebody to get back in touch with us. We also had to call the head of the local office and talked to them to try to light a fire 'cause we wanted the service done that we paid a tremendous amount of money for.
The guy who does our service is fabulous, too. He sends me a text one day in advance saying he's coming to do the regular spraying. He also gives us a timeframe when he will show up so we have an idea. He also tells us that if it's not convenient, we can text him back and we can reschedule. He's been super about that and he's given a super good service. But today, Terminix sent us an email saying we will have our service. But we haven't heard anything from our tech which is extremely strange. It also seemed too soon for our regular service 'cause it's supposed to happen every three months. Overall, the service has been excellent. But communication is a big deal for me and I gotta keep calling them back to finish their job and that's very frustrating. Also, because of that part, I wouldn't recommend Terminix to do the process.
Reviewed Nov. 5, 2018
We called Terminix initially to check for termites, and they were able to come the next day. So, everything was prompt. Then they found evidence of some mice infestation, so they took care of that. Overall, I’m very happy with the service that we have. I scheduled our service over the phone, and their reps were incredibly responsive. I was very happy with the entire process. The technicians were very good. They were a bit late because of traffic but they communicated that. They were very polite and formal, and very professional. Since they came, we haven’t seen any evidence of the problem and we hope that it holds up. I would definitely recommend Terminix. They're not the cheapest option out there, but they’re worth the money.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 5, 2018
I have an annual plan with Terminix and they do the spraying outside monthly. They notify me about the schedule and they wander in my property for the treatment. If I'm home when the techs come out, I chat with them and they've been fine. They do their job and I'd recommend them.
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Reviewed Nov. 5, 2018
Terminix can come in anytime and it’s alright. The technicians are friendly and speak to everyone they see. They also excuse themselves if they have to go around in your office. They are polite, thorough and get the job done. They email me for confirmation and If there is anything I have to say about it, I can reply on that. They came out for their normal routine last October 5th and they did the interior. We're satisfied with Terminix and we don't have any problems with it. I would recommend them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 5, 2018
We have a quarterly service with Terminix for about two years now where they come out, spray around the outside of the house, and check the yard for any vermins that we’re having that come in. They usually give me a text or email that says they’ll be there on this date between these hours. My technician has been very good. She’s always very kind and always asks questions such as if we’re seeing anything in particular outside the house or if she needs to come in and spray inside. So far, the service has been working and the pest activity has gone down. I would recommend them.
Reviewed Nov. 5, 2018
We have a quarterly spray for bugs, as well as a termite contract with Terminix. We also just started with a mosquito spray. Their reps have always been very good, and the techs have always been very friendly and competent. The technician that does my spray was really easy to work with. He calls me before he is going to show up. We don’t have to be there, and he knows how to get around the premises. I’ve very high regard for the people that I’ve worked with, and it’s been a very favorable experience.
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Reviewed Nov. 5, 2018
Terminix came out for the annual yard spraying for the ants last April but I felt something biting so I called them back and they did it. Then I had someone put a new fence up and something was biting them so I asked Terminix to come out and respray the yard. I asked the tech if the spray only kills ants and he said it also kills mud dogs. But I nor my neighbors don't have pets and the community I live in is more of an upscale type neighborhood and all are brand-new homes. Everybody uses Terminix and have their yards sprayed. I told them I would pay an extra fee if I had to but they told me no and that I pay every year for the annual yard service and pest control. They also told me that if there was any problem, they would be prompt about coming out to address them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 5, 2018
We've had Terminix for our bugs and mosquitos problem and their service is really great. The schedules are set up automatically every three months. And the technicians come out on time unless we cannot be around or make it at home, so we just call them and reschedule it right away. They are also professional and courteous. Since the service, our bugs and roaches problem is less of an issue. I'm very satisfied with the experience and I totally recommend Terminix to my friends and neighbors.
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Reviewed Nov. 4, 2018
We got Terminix because of the bats and the technicians they sent were all fine and nice, but even after they came and did the job, there was another bat after a couple of months. I called them and they said it’ll be two or three hours before anybody could get here. It was understandable, but it was inconvenient for us, so my son had to come over to get the bat out.
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Reviewed Nov. 4, 2018
Terminix comes by once a year for termites and scheduling is convenient. We're retired people and we don't have work schedules, so it's easy to work with us. Also, the techs have all been very friendly and they've done a good job. We're satisfied.
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Reviewed Nov. 4, 2018
I started out with Alterra then it was bought by Terminix 3 years ago. We have a lot of spiders and the Terminix tech who services our home is really good. He’s very thorough in explaining and takes time in explaining things. He needs to come out every so often to spray and he usually schedules it once a quarter. If we have a big problem, I’ll call him. If I have a complaint, it's that sometimes he can’t come out right away but it's because he’s usually booked up. It’s been a few weeks since the last service and the pests started coming back so I might have to reschedule another appointment. It works when he takes care of the problem for a while but there are so many pests out here and I got to keep up with it. Still, Terminix provides good service so far.
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Reviewed Nov. 4, 2018
I've used Schendel for a long time now and I've been fairly pleased with it. But I'm at a new address and they didn't do too well this last time. After I moved in, they came out and sprayed for pest control but I still have quite a bit of spiders. That was the first pest control spray in this house and that was almost three months ago. It's about time for them to come again for their quarterly. Before that initial spray, I did a remodel at this house and Terminix also did something for termites then.
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Reviewed Nov. 4, 2018
I initially called Terminix for termites and they come out as-needed. With the most recent experience, the sales rep was professional and knowledgeable and so was the actual person that did the service. I haven't seen any termites, spiders, centipedes, and ants since they've been spraying. Also, they come back every year to do the bait.
However, I have an issue with the fact that my neighbor across the street has the exact same service that I have with the same house size and the same number of baits and has a service for $99 a year. Mine is $279 which is ridiculous and I'm not gonna pay that. Hopefully, Terminix is gonna resolve the issue. I want them to make that right. I don’t think that they are fair to their customers and I'm very disappointed with how they handled the contract. But other than that, the service was good. They were expeditious, they followed through, they followed up, they certainly collected their money, and the service helped my situation.
Reviewed Nov. 4, 2018
The Terminix guy who comes to do the spraying around my yard is great. We have roaches and now, we don’t have any at all so there's a tremendous difference. I also have bedbugs and he scheduled someone to come and take care of that. However, the guy never came. So if someone misses an appointment or whatever happens, they should follow up because I still have bedbugs. Other than that, my main tech does good scheduling. He calls the day before and lets me know he’s gonna be there the next day. Then I receive a text me when he's almost there so it’s clear.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 4, 2018
I've been with Terminix for many years and I have had issues with the scheduling. Last week, they scheduled me for the morning so I told my boss I was coming in late. At 10 o'clock, I didn't see anybody. I called them and they told me they were scheduled to come in from 1:00 to 3:00. And so, I went to work and told my boss I had to leave early. I was home from 1:00 to 3:00 and no one called or showed up and my whole day was totally wasted. I called Terminix and made a complaint about it. They told me someone was gonna call me but nobody did. I also had to go out of town and I gave them my cell phone and they could have called that same day or the next morning.
The techs come regularly and I have had no complaints. But the hardest part is the scheduling because if I'm to be home and if they're here or not, it makes a difference. As far as how they schedule with their day, they do an update and let me know that they're coming. Maybe there was an issue with the schedule but that only happened a few times over the years. We also had two houses and they didn't know which house is which and they mistakenly sprayed one house instead of the other. There had been a confusion but that was understandable and that was not a big deal to me.
I also scheduled someone to come and check for bats which is a different service than my normal Terminix service that they come for every quarter. I wonder if the person who was here caught it or not and I don't know how long the bats have been there. And instead of just emailing me the report, I would want that person to come and tell me I have an issue and that I need to call someone to come and fix it. Also, I'm paying $100 and I don't think the spraying should be as expensive as that.
Reviewed Nov. 4, 2018
I was having issues with termites and then my granddaughter recommended me to Terminix. They sent out a nice tech. I told him what I wanted and then he told me what he was gonna do. The situation has improved since I've had Terminix. I'm really satisfied with my experience with them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 4, 2018
The house that we had originally had Terminix, and we had them come and do for ants and spiders. The ant part worked pretty well, but the spider part didn’t. Then, when we moved, they put the rat traps in and then they came one time and sprayed for ants. But we never caught a rat and I didn’t like the fact that we had to call as we wanted them to come and check the traps because I always forgot to do that. When you are paying 70-some dollars a month, the person should come back out and automatically check the traps and fill them. So, that way, you don’t have to try and remember with all the different things that you got going on that you have to call them if you want that done. Nevertheless, the customer service sets up the schedule and there is no problem with that. We had two different techs who seemed very nice and helpful.
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Reviewed Nov. 4, 2018
Terminix does a reoccurring spray every three months. They call me to schedule the service and I confirm it. Even if I’ve had to reschedule, it’s never been an issue. I love my contractor and he’s a very nice guy. He deals with me directly and if I have a problem, I just call him and he’ll take care of those. He does a thorough job. Terminix does two of my houses and I don’t have a problem with either one. They do a great job for me. I've told neighbors who asked about Terminix that they should take it and some of my neighbors have already signed up.
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Reviewed Nov. 3, 2018
I had fleas in my house and scheduling a service with Terminix was very flexible. The first technician came quickly. He didn't want to spend enough time to do it but he did a very good job. Last week, the second person came and he looked more like he wanted to make sure to do whatever he does in the whole house. It was bad when we lived with fleas and on the first two days, we didn’t see a difference. I called this guy and he told me to be patient. It will take about a week to finish them. After that, everything was good. I have been with Terminix for a year and I got very good service from them. Overall, Terminix helped me a lot and I would still use them for next year. I have also recommended them to all my friends.
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Reviewed Nov. 3, 2018
I've been using Terminix for 15 years now and their techs have been very professional. They do their jobs and they always ask me if I'm having trouble with a certain thing. Though sometimes, they don’t call ahead of time and it has happened four times. Yesterday, they came for a regular service and this time, they called. There was also one year that they didn’t show up for termite service. I told the regular guy who sprays around here about it, he contacted them and then, they showed up. They were making some changes at that time.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 3, 2018
I found mouse droppings in my house and I got Terminix. I’ve had them for a year and a half and recently, the technicians came for a routine check-up. They were very professional, nice and knowledgeable. However, scheduling was bad because sometimes the local Terminix would schedule and I wouldn’t even know. Sometimes, they would call the day before they were coming and sometimes, they would just show up. They need to work on that. Even so, the interactions with the techs were fine and after the service, everything was good.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 3, 2018
I only used Terminix once for fleas and it didn’t work. They had to come back and it didn’t work again, and I gave up. They should have a money back guarantee. The techs didn’t give too much information, but they were nice.
Reviewed Nov. 3, 2018
Terminix lets me know by email or a phone call when they’re coming, and they usually check all the bait stations when they come. During their service, they let me know that they’re there and they’re doing whatever operation they have to do. Then they come at the end and let me know that they’re finished and they usually give me a statement of what they did, which lets me know if they found any problems with any of the bait stations. They recently replaced all the bait stations because of the fact that they said they’re on a new program where they come once a year and they don’t have to come every quarter to check them. They’ve done whatever they’ve said they’re gonna do, and they’ve solved my problem so far.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 3, 2018
Rick is the gentleman who did the service for me. Initially, he called and set a timeframe in which he would be here then he called right when he was about to come. I appreciate that and that worked out well. We had ants in the kitchen and in the bathrooms, and he went around the house and sprayed. He did a good job and he came back when he needed to. It was for a reappearance of some of the ants in a particular area. He went inside and put some liquid on that. That seems to have done the trick because we haven’t had any ant issue since then.
He initiated a text to come by today though. He said that as part of the initial service, they would come a couple of times. There was something funny about one of the calls with the Terminix office that he works out of though. They didn’t recognize me as a customer although he had been here. I was curious but it wasn’t major. Nonetheless, the service was good and I was happy with it.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 3, 2018
Over the years I've worked with a couple of companies and Terminix fits me better. They have me on a schedule and they send me an email to let me know that the tech would be coming out. Everything was always easy and I like it that way. The interaction with the technician was very good and he was a great guy. He was as professional as he could be. He came out yesterday and he sprayed outside the house like he always does. He got rid of the bugs that wind up coming into the house because he put out a good barricade. If you want to protect your home, get Terminix.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 3, 2018
I started out with Anamite years ago. Terminix bought them and I have continued to have regular service. The gentleman that comes is courteous, and he listens to my concern. Our service is prescheduled every two months, and they tell me by email and cellphone when they’re coming. I’ve never had to change it. I see the technicians every time they come because I have animals I have to put away. So, I wait until they come to put them away. We discuss my yard and bug-wise, what’s going on, if there’s something in the area that’s a concern. And they’ve always been very informative. I’d like to stop getting six advertisements on my phone. Also, sometimes I get two or three electronic bills, and I don’t understand that. But I only pay once. Other than that, Terminix is everything that I expected to be. I always suggest my neighbors to get them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 3, 2018
I've been with Terminix since 2000 and once yearly, except if I find droppings, I call them for termite control. Scheduling and interacting with their reps have both been good and I haven’t had any problems. The reps were helpful and they would accommodate you on the schedule. I had different technicians for the inspections. They went around and checked for me. They would tell you if you have any termite problems. So far, the pest activity has been good. I also had a skunk treatment and that was okay.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 2, 2018
We have a monthly service with Terminix. We have an established date with them, but every month, a representative would call to knock off a couple of days and go back in time. So, ultimately over the year, I am not getting any service and yet, they're still charging. When we talk to their technicians about our issue, they say they don't know and that Terminix changes their schedules. They don’t have any power over. Then, with their last termite inspection which was a follow-up for the tenting of the house, they found some more termite action and it has been over a month now but they haven't come back to remedy it. Other than that, everything is okay with them. They're doing their job. We've been with Terminix for about 20 years now and the pest activity in our home has been better.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 2, 2018
I called Terminix because I had a mouse in my kitchen, and a salesman came out. He told me what they would do and what the charge was. A technician came out, and all he did was put mousetraps all over my kitchen, garage and dining room, and he told me that somebody would be back in about a week to pick up the traps. However, nobody showed up, and none of my sons or myself wanted to pick up the traps because who would want to pick up a dead mouse. The technician who came out and put the traps out seemed dumb. He told me he was the branch office’s mouse person or rodent person, but I wasn’t impressed. Also, there was an awful lot of money spent. It was over $800 for a bunch of cardboard traps. Over time, in the last couple of months since they were here, the traps that were outside in the rooms got picked up, and I haven't seen another mouse.
Reviewed Nov. 2, 2018
Terminix does our quarterly servicing, and they notify me for our schedule. We often have to change it and it is moderately difficult because we are elderly and I have an eye problem. We have a usual technician, and he’s great and personable. He knows where things are and what to do. He’s doing all right. We’ve had no problems with Terminix.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 2, 2018
We were having a lot of spiders and ants and when Terminix first came, the tech was pretty good. He was very knowledgeable. We had a good talk and he did a really good job doing my cobwebs, and then spraying around the house. I paid for one year and he had told me they were gonna come out every three months, but he has yet to show up for the second cleaning. That should have been September. I was gonna have them spray my outer area by the lawns because we tend to have a lot of ants.
He also told me, the way they were gonna do it was that he would come and leave an invoice at the door when they were done. But he has failed to do so. The service is kind of expensive. I had had them years ago at another place and at that time, they had done well. But right now, I’m a little concerned because I figured if they weren’t gonna show up the rest of this year, then I was gonna call them and cancel.
Thank you for sharing your feedback!
Reviewed Nov. 2, 2018
My neighborhood had termites so I got scared and I asked Terminix to come and install traps outside and look. I only have traps outside, all around the house so they said that I sign a new contract and somebody would come and inspect the inside and the outside. I scheduled and then they came on time and did it. The technician knew what he was doing and was very thorough. Terminix is doing an excellent job so far. I’m very happy that they had service.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 2, 2018
I was doing a VA refinance and I had some carpenter bees. The first visit was scheduled over the phone and being a rainy day, the first gentleman did the best he could in spraying the outside. It needed respraying, but I just waited for the quarterly to come around. For the second visit, they called and told me what day they were gonna be out. They asked me if I had any problems inside and I haven’t as of yet, so they just resprayed the outside for me. The tech took care of the carpenter bees problem, which was an immediate fix. Terminix is doing well.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 2, 2018
I bought this house a year ago and the previous owner had a Terminix termite contract, so he tried to get it transferred in my name. I called Terminix three times and twice, the person came out for an inspection, but I still haven't received the transfer in my name and now it has already expired. I never got a renewal notice. The reps have forwarded me to the district manager, but it was never taken care of and I've tried multiple times in the last year. Now, I’m sitting on a house without any termite protection. I also have my mosquito service with them and I'm not gonna renew it.
Reviewed Nov. 2, 2018
I tried to go with a competitor first because I didn’t know Terminix. They gave me a single paragraph contract that said, "Sign here". When I asked what they're gonna do, the rep never got back to me with any definition. So, I didn't sign the contract. I then called Terminix and they're hands-down better. They had a massive contract that covered all the details and made it very clear what they were gonna do. Their prices are a little higher than I’d like, but they guarantee the results. The technicians who came were well dressed and very professional too. They're great.
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Reviewed Nov. 2, 2018
Terminix comes mainly for insect control. We get a lot of spiders in this area so they come out every other month, spray around the house and clean out spider webs. They contact me and then I get an email from them, and they give me a general time. Then when they get a little bit closer, they send a text. The tech comes and knocks on the door, and he says, “I’m gonna be doing this, this and this. Are the gates open?” I tell him to go for it, then he asks, ”Is there anything that you need to be done in the house?” We go from there, he does his thing and off he goes. Then we get a bill. They could do a little bit better job, but they’re under schedule so they don’t get everything. For what they do, it’s all right and I’m happy with them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 2, 2018
We've been with Terminix for several years now and they provide us one visit a month for pest control. The bill comes up to me and I pay it. They are reliable and they do what we are expecting them to do. They're always good in communication if they are gonna go up in price, too.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 1, 2018
I used the services of Terminix in 2014 for termites and this time, they did it for rodents. They came and did what they needed to do. I like them because we already know each other so we know how to work. The technician was very nice and I was very pleased with him. He was better than the guy who wanted to sell me much more than I needed. So, I appreciated his honesty. The pest activity is better and I haven’t seen any mice around. So hopefully, it will be good.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 1, 2018
I had mice and a lot of spiders in the house and I wanted to get rid of them. I got a service from Terminix and it has been excellent since. A couple of times, they messed up on me but I can't blame the whole company for what somebody else has done. The new schedule that I got now is good but before, it was bad. The techs say they are coming but they don't show up and then send me a bill. Then, the day that I'm not home, they will say that they have been here and have done the house. I had to call and complain about it a lot of time and Terminix canceled the bill 'cause I told them I wasn't gonna pay it. But the last guy that came out was excellent and I really liked him. He did a good job and explained a lot of stuff to me.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 1, 2018
Terminix comes out quarterly and recently, when the tech came out to do the treatment, he was cordial and polite. One time, someone called me, asked to come to give me a free evaluation, and made an appointment. Then they never called to cancel it and never showed up. But that was my one negative experience as far as Terminix is concerned. Since I began having their service, things have become better in my home.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 1, 2018
Terminix came out recently and checked the outside bait stations. I got them for termite control and my experience with them has been exemplary. They call and tell me when they are gonna come and if it is okay with me, that is when they come out. I have the same woman who comes all the time. She is very nice, does her thing, and leaves. Since I got their service, I have not seen any termites and I’m happy with them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 1, 2018
I have a quarterly service with Terminix where they come out and spray for bugs. They always coordinate the schedule with me. I’ve had good interactions with the technicians. They’re always friendly, straight to the point, and if we need to reschedule, it’s always open. I was satisfied with their most recent visit. But due to the fact that I have water problems in my backyard, my mosquito problem has amplified, in which I was going to rectify the next time they'll come out.
The customer service side of the business was a little confusing. Terminix had sent something in the mail which had the wrong address. I don’t know how it could be the wrong address when I haven’t changed anything. And also, there was a problem in the beginning when I was trying to transfer the policy over to my account. There was some sort of issue when I bought the house. I spoke to the rep and informed them that I didn’t have access to the account, but I was now the owner of the home, and I needed to switch everything over. I gave them my phone number, as well as my email address. And for some reason, for about a couple months, they ended up cancelling my service because they didn’t update the credit card information. So, that was a little bit of a stress initially, but since that was rectified, I haven’t had any other problems since.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 1, 2018
I had ants and I was treating them myself with the liquid that I get at Walmart. And each time I used that, they’d disappear, but then they’d come back. I called Terminix and their technician came and sprayed outside on all the windows and at the bottom of the windows all around the house, and the ants all went away. The only problem was on the outside of the windows, there are little spots where his spray went. But that’s all right, I can live with that as long as it got rid of the ants, which it did. He did a good job and he was very pleasant.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 1, 2018
The first man came out a month ago and he sprayed for roaches. When I called for the second time, I had to keep calling before somebody finally came out. He did a good job and showed me everything. The contractors were nice and but the treatment didn’t work and the pest activity is about the same.
We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.
Reviewed Nov. 1, 2018
We had a mouse in our garage that we couldn't get rid of. When Terminix did the service scheduling in the beginning, they screwed it up. But the tech who came out here, Ryan, was so awesome. He was nice on the phone, he listened to everything I said and he came back twice because the mouse kept eating through the wire mesh. Ryan got poison out there and the mouse is no longer around. Terminix gives good prices for the service they offer. I would recommend them if people have a problem.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Nov. 1, 2018
The tech Terminix has been sending out is professional. We still see one or two bugs, but the guy is doing a good job. Everything is good with Terminix and we're happy with them. I would recommend them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 31, 2018
I called Terminix when I discovered I had termites. They treated the outside and were very knowledgeable and professional. They explained what they were doing and how the process works. They explained that they had to get the material directly to the nest and not just where the termites were at the time. So they educated me on the procedure. Then they did exactly what they said they were gonna do. They were very thorough and they got the job done the first time. They got rid of the termites right away and now, we're good. I was very satisfied with their service and I’d tell everybody to use Terminix.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 31, 2018
I’m very happy with Terminix' service. I got mosquito service and the guy calls me a day ahead of time. He knocks on the door and says, “I’m here doing your work.” He’s always excellent. However, I still have insects in my house. Terminix came out and sprayed inside again but it’s just not working. I thought I paid for a bug-free house, but I guess that’s impossible to do. However, it’s much better than before.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 31, 2018
I have a contract with Terminix and I recently scheduled with them for grasshoppers, a few outdoor roaches and spiders. The technician was great and I wish we’d get him every time. He's very friendly, helpful and thorough when explaining things. However, the service isn't working and I'm thinking of the possibility of cancelling. I’m getting spiders in my house though it's not that big of a deal, but grasshoppers and roaches are still a problem outside. The things that are working the most are the little sticky traps that they give me, but I could buy those at Home Depot for 20 bucks.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 31, 2018
I was getting those really big water bug roaches. Terminix told me they are water bugs, but they look like giant roaches. Their service has been really good. When the techs came and sprayed, they were really nice. The first time they came they were very professional and did their job well. The second time, I wasn't home but I got an email and I was given a chart of what the tech did and where she sprayed.
I went with another pest control company because they were cheaper. But it didn't solve my problem. I was still getting a lot of roaches and stuff. So I had to let them go. But whatever medicine Terminix uses and their whole process, I have no complaints with. I would get a couple of roaches here and there, but they were not alive very long. They would just tilt over and die. So I'm very happy with Terminix as my choice.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 31, 2018
Everything’s improving since we've had Terminix's service. There’s still a little bit of work to do with the pest activity, but what used to be really bad problem has already turned 70% better. Scheduling the services is good and they come every month. They let our office know when they come. Everything was a good experience and I recommend them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 31, 2018
I moved into my home a year and a half ago and I wanted to get it sprayed. It was great when we scheduled a service with Terminix. It was easy and fast. They sprayed the exterior and interior of our home. The technician was thorough, friendly and he did a good job. I have lots of dead bugs now so it's good. It was a good experience and I told other people to call Terminix.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 31, 2018
I've been using Terminix for five years now, and the pest activity in our property has been under control. Initially, they did the tenting of the house for termites, and then I signed an annual contract where they come in and inspect the house for termites once a year. I also have a contract for spraying around the house for spiders and bugs.
Terminix has been good about staying on schedule. They notify me by text that they’ll be coming to give me a heads-up. And when I need them to come into the house to check anything, I’m usually able to coordinate it for a time that’s convenient for me. The technicians have been fine. They seem fairly knowledgeable about what they're doing. They’re quick and in and out. But they don’t go the extra step that I’d like to see. They just look at what they’re supposed to look at, and if I need something, I usually have to point it out to them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 31, 2018
We had been a little behind paying our Terminix bill and it was due in May. I got it paid in June, but the service guy had not made his yearly check up on the termite thing. We were out of town in June for a couple of weeks and I got no text. I kept waiting and then I decided to call them. At first, the rep I spoke with was determined to tell me that he had been here. I said, "No, no, he hasn't. I always get a text, which I appreciate, and there has been no text." She just kept saying, "Well, he's been there," and finally I said, "Look, we have a privacy fence. He couldn't get in. So, my traps that are in the backyard, he couldn't have even treated. There's been nothing. He has not reached me in any way, shape or form."
They then sent a guy, and I don't know who this guy was, but he thought he knew everything. He took the termite traps apart partially but not everyone of them and he said they were fine. He didn't inspect each one because sometimes they're hard to find. We know where they're at because they've been in there a while, and we tried to keep them uncovered with the moss, but sometimes the moss is on top of them. So we always try to go out and make sure that they're there. We got two places where there are double traps. My husband was in the backyard with him, and he said, "He took that apart and didn't even used gloves." And he didn't have the same equipment that the other guy used. I was really upset. It's a lot of money to spend almost $400 a year to get some lunatic come in here. My husband could have done what he did, but he wouldn't have known what to look for.
That other visit was a total joke. He got out of a regular car with a Terminix sticker thing on it, but he didn't have any equipment. Other than that, the guy that comes, Ashton, always lets me know when he's coming. He notifies me again in the morning to remind me to unlock the gate. He does a thorough job and he's very mannerly and courteous. So, he's been great, and we appreciate that. I am not dissatisfied with the man who comes for the bugs but I am dissatisfied with the termite man. So, I would not recommend Terminix right now for termites. For the amount of money we spent for the year, I don't feel like we got the job done.
We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.
Reviewed Oct. 31, 2018
I can schedule a service with Terminix online and tell them when I'm available or they can have a tech call me to schedule in person. When we had some small beetles in our sink, they came out, did an investigation and an additional service on the exterior of the house and let us know what products to use to clean the house to assist in keeping them away.
We've only had three services so far and the contractors sent were always very polite. They come to the door and let us know what they're doing, ask us if we noticed anything or we have any issues that they need to be alerted to or be paying attention for, and then go about their business. And then when they're done, they give us a printout of everything that they applied or dusted with that day, and are on their way. I encourage others to use Terminix. Whatever things they're keeping out of their house, Terminix keeps them farther from mine.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 31, 2018
We were having an ant problem so the Terminix tech came in to take a look. He was able to identify where the ant source was and give us solutions of what to do in order to prevent the issue. As far as his suggestions of sealing the windows and putting a new door hinge thing on, everything seems to be going well. We’ve also always had a really good experience with Terminix because of their responsiveness. We have what we call showroom parties and for that, we would have the technician come in, spray and check to make sure we don’t have any bugs. And he always responds quickly whenever we call him.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 30, 2018
Their product does not work. Their customer service is even worse. They treated my house inside and out. 3 weeks later, still had bugs. Called them, they scheduled for someone to come out without letting me know, I found out through my account on website, but that didn't matter because they were no call no show anyway. Spoke with manager about this, he schedules another appointment for 2 days later, once again, no call no show. We told them we wanted our money back, manager agreed, still waiting after months and they keep sending Bill's. Paid for termite control at the same time, full year in advance, they keep sending bills and calling saying we owe money. We keep going back and forth with different people. Waste of time and waste of money. Even after proving to them we paid full year for termite control they still want to argue. Thinking about hiring lawyer now.
Reviewed Oct. 30, 2018
I have a service with Terminix that comes every three months. We live right next to an open space, so we do tend to get a lot of bugs and their service seems to be working well. I called a representative one time 'cause we had mice. The tech was a nice guy and he seemed very thorough. He told me they don’t use traps because this is California, and we have to be politically correct. We can’t kill the mice, they have to step on those sticky things. He also told me to call him when I got the mice, and he'd come back and replace the sticky things. So, I had to call them twice and he came back both times.
We used to have a small company and Terminix bought them. We went from having a small independent company where you knew everybody, to a company that has no clue who you are when you call them. Like every other large company, it’s just some person on the phone and he or she doesn’t really care. It’s a job and they’re making whatever they make, and as soon as I hang up, they’re on to somebody else.
Jack,Thank you for sharing your feedback! We will use it to improve our service.
Reviewed Oct. 30, 2018
We have a house in Tennessee and it had some bugs that looked like it was coming from the roof there. We called Terminix as it looked like salt and pepper on the edge of the countertop in the kitchen. They treated it and then we had to call them out three times and they still really never took care of it 100%. I finally thought it might be something else. We found out later, which I kept saying I thought we had a water leak up there. This year, we had our roof replaced and I really thought that had something to do with the bug-looking thing ‘cause there wasn’t anything moving and so we went ahead and did the whole thing where Terminix would come out every quarter. One time, when my granddaughter was there, she said that the guy that came out was very snooty although I didn’t know if that was the same guy that came out the last time or two. Each time I had somebody, it seemed like it was different.
When I was there this summer, I made the appointment and told them what they needed to have done. I sat at home all day and when I finally called, they said that they got it scheduled for the next day. They changed it three times in a row without telling me, which really pissed me off. When the guy finally came out, I mentioned it to him and he said, “They just messed up.” I said, “Well, that’s easy to say,” and I didn’t like that at all. When I set a schedule, I need that done or someone needs to call me, not just for me to call in and be able to hear the scheduled date. I then told the guy that I wanted the inside and outside. There was something else I had asked him about and he just looked at me and said that I could go to the store and get something for that. I told him that I’m paying him to do it.
I went on a trip in August and we got back on the 11th. The lady from Terminix told me that they came out on the 15th and I said that I’ve been here ‘cause I was getting things ready to start bringing to Florida. They had that thinking, “Well, she’s not there anyway.” So if I keep pushing it out, then I don’t have to go. If they're moving this date without talking to me, then they're not even gonna come out to my house. I told the lady that we'd just cancel it and we take care of the spraying the house anyway.
We weren't there most of the year and if we're gonna be there and have nothing else to do, we wait for them for two or three days and they should make sure that they schedule and that they are coming. Otherwise, we're gonna get charged for something that never had been. If they would leave a paper that said they were there, that would make more sense. I would know that somebody had been there and I missed them. We have Terminix down here in Florida too, but it’s through our HOA. What the HOA does is they schedule from 9:00 to 1:00 or 1:00 to 4:00, and one time, I missed it by one minute ‘cause I was leaving and I thought I couldn’t catch him. But what they do is leave a card, “I’ve missed you” or something like that so then I’ve had to call and reschedule.
We appreciate the time you spent to share your feedback! We will use it to improve our service.
Reviewed Oct. 30, 2018
My husband was present when one of the managers came out and Terminix found the place where there were roaches. They took care of it and my husband said he very much liked the last guy who came out. Since the last treatment, I've seen one or two roaches but not too many and I noticed that the technique used depends on the technician.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 30, 2018
My experience with Terminix has been fair and scheduling my service has been okay. The reps usually call me to say that it's time for my service. When the techs come out, they knock on the door first to say that they’re there, then they offer to spray inside the house if I need it. I found some insects that are in the air and that go as far as around the edges, so they took care of the outside, the garage, and the bathrooms. The techs were nice and knew what they were doing. Since they've come out, the situation has been better with regards to the pest activity in and around the property. I live on a slab and some of the walls are on the outside, so I had some that go around the edges outside and inside because I don’t like creepy crawlers. Sometimes, I go barefoot and I don’t wanna step on something smooth that moves.
I’ve already talked to a few people about Terminix. They said that the service is expensive, which it is, but if they think about all the pesticides that have to be bought, the worries, the spraying, and all the time they have to put into pest control, they’re gonna be putting in just as much energy, money and time. I also told them that if I stayed ahead of the game, I wouldn’t have to worry about the after-effects.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 30, 2018
The techs from Terminix came out here yesterday. Their demeanor was excellent and they were professional. They went around, did what they were contracted to do, and did a good job. They also gave us a good report. From my experiences, Terminix techs were on target.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 30, 2018
I wanted protection from pest issues and had Terminix do maintenance for me. They come to me every three months and spray for termites. Their techs tell me when they're gonna come and they're very courteous and conscious when they get to my place. Since getting them for service, I still don't have any pest activity in my home.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 30, 2018
I had Terminix come out and seal my house about a year ago and I've had them intermittently. The last time, I had them spray for mosquitoes around my house. They got out quickly and the technician explained what he was gonna do. He did a good job, but the stuff didn't work. The mosquitoes were gone for about four days, and now they're back. I live next to a creek, so that's the problem.
Reviewed Oct. 30, 2018
Terminix have done my termite inspections for 20 years. They send me an email when they're coming. They always wanna come too early, so I call them and reschedule the date to when it should be. And the man comes out and does a good job. When I first got them, I had one section of the house that had activity. When they came in I had a little activity five years later and they replaced some wood and I haven't had any since. The service is a little pricey, but you gotta have somebody do it.
Thank you for sharing your feedback!
Reviewed Oct. 30, 2018
Terminix is a great service. They’ve been out here for various reasons. They came out last week and sprayed outside and inside, and it was part of a contract deal that we signed. We were having some spider activity and some ants, so they took care of that. The biggest problem we’re having is bed bugs. We’ve been fighting them for several years now and they keep coming back. We made a contract with Terminix and the bed bug spraying was included in it, and they guarantee their work. So, anytime we have a problem, they come out and spray and treat again for bed bugs.
I call the Terminix office to set up appointments and the process is easy. I haven’t had any problem with that at all. The last time they sent a tech out, we had a pre-scheduled appointment, but for the bed bug thing, I notified them. The same technician usually comes and we've had fine interactions with him. Since starting with Terminix, we haven’t seen any spiders and bugs unless they were dead. We also have trouble with hornets and yellow jackets and my only complaint is that I tell them about it, but nothing ever gets done about it. So, we have to keep dealing with it by ourselves. Still, overall, I’ve been happy with their service. I would recommend them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 30, 2018
It's been a very good experience with Terminix. From the initial treatment, they got 90% of the pest activity. We just found another area last week where there were termites that we didn't find on the initial inspection. Since I've got one of the managers' phone numbers, I left him a voicemail, which what I usually do to schedule and eventually he gets back to me. Their technicians came out on time and they treated for it. If my neighbors ask me about Terminix, I'd tell them that they definitely should get a hold of them.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 29, 2018
I got the fumigation service from Terminix in August and it got done but I never heard from them again. The rep called me and said Terminix was gonna send somebody but she also said that she didn’t have anybody so that was weird. They were supposed to come and do a review but the sales guy never called back. He just came in and sold the job but the follow up was crappy. It was very unprofessional. I paid close $2000 cash and I expected a little bit more like asking me if everything turned out okay or if I had any questions.
The guys who did the work were in a hurry too. They left a plant inside the perimeter and they could have moved it themselves but they were lazy and seemed to be in a rush to make money. I got home and saw that the plant got ruined. Terminix is doing their job but they should have a customer’s best interest in hand. Maybe $2000 is not anything for them but for somebody that works hard, Terminix should make them feel comfortable and assured that their property and their homes are in good hands with Terminix.
Thank you for sharing your feedback! We will use it to improve our service.
Reviewed Oct. 29, 2018
We discovered the possibility of bedbugs and we had to find a provider which treated that. We have exterminators in our little town here but we don’t have anybody that does bedbugs so we had to reach a little further around. I had gone to some other pest control places online and I was displeased with them so I was pleased with the fact that Terminix contacted us pretty quickly.
Nathan came, talked to us and did the inspection. Then the people that did the treatment were very nice but my only complaint would be the follow-up. We made it clear that we’re a property management company and we didn’t live at the address that was being treated. They sent the final bill to the address of treatment, which was vacant, so there was a little miscommunication there. They have to make good notes when dealing with non-residents and make sure they’ve got all the correct contact information so that the follow-up isn’t delayed. Still, everything went great and when we finally got the final inspection scheduled, we all found that the treatment worked.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 29, 2018
It's super easy to schedule with Terminix. I just call them to say it's time to do the termites and then they give me some options and I pick a day. I found some termites in one of the bait stations, so I asked the Terminix guy what that means or if I should I panic. He was awesome. He got the baits replaced and answered all my questions. He was very helpful. He let me know what was going on and what it means. He also told me some very useful and helpful information about Termites. I knew it's gonna take a little bit of time to kill the queen, and it's gotta get to the queen. He also said that it is not gonna happen overnight, but the bait is very effective. I had an issue in my front yard and he was telling me what termites are attracted to and what they're not attracted to. My anxiety level increased when I saw the termites but he was very reassuring.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 29, 2018
The last time the Terminix guy came, he checked all the outside. I told him that we haven't had any problems inside at all so he did not come in. We had a little spot that we thought might be termites and that has totally been taken care of so there are no other issues right now. However, I’m not sure where we are on the quarterly inspection because they haven't been out in the last few months and we paid a hefty sum. Other than that, Terminix has been satisfactory.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 29, 2018
Terminix comes out quarterly for pests and they also come out annually for termites. The technicians call me ahead of time and tell me that they're coming, but there's never any evidence that they actually showed up. When I moved into the house, there were a lot of carpenter ants. There still are a lot of carpenter ants and I've mentioned that to them and tried to watch to make sure they adjust the chemicals to deal with these things. They're both inside and outside the house, and they haven't seem to go away. Still, Terminix provides good service. The agent I called seemed to be responsive. So, we're generally pleased.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 29, 2018
Terminix has been our pest control service for eight years and they did what they needed to do. They were quick, efficient and friendly. They set the schedule on a quarterly basis. They send me a reminder, which is good, in case I need to change it by a day or two. I get an email or something a week ahead of time or so. The technicians have been responsive to any concerns. It’s a good and efficient service.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 29, 2018
I've been using Terminix for four years, and I appreciate the services and the time in the day that they arrive. They do our service routinely every three months. It’s scheduled that way. They call me a day before a service to let me know that our service is coming up and then they’ll call me or text me the day about an hour before just to let me know that they’ll be arriving at a certain time. So, it’s convenient. Most recently, their guy came in, did what he had to do in the front of the house, inside the house, and the backyard.
When the technicians are here, I ask them what they’re doing and they usually explain to me exactly what they’re spraying and what they are putting in my yard. I let them know the area around the house where I feel there are more insects and what kind of insects are there, and they easily have something to treat particularly insects like ants and roaches. They concentrate on bugs, so they’re good. If I will not get service from Terminix, I’ll more than likely see a lot more insects in the house.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 29, 2018
Terminix comes out routinely. We extend our service contract for another year and they re-inspect every time they do it. We get nice confirmation phone calls during scheduling and the techs always call shortly before they arrive. Everything is excellent and their service is effective. We rarely will see a bug. We are moving and we recommended to the buyers of our house that they continue with Terminix for the same services.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 29, 2018
I have been with Terminix for three years. I have them come at my property every quarter and do outdoor perimeter spraying. They call me beforehand and they’ve done everything correctly. The guys over the phone were very easy to talk to and they know what they were doing. Since their most recent service the pest activity around my property has lessened. They got rid of my bugs. I have rescheduled a service with them one time when I thought they got rid of moles and they don’t get rid of moles. Overall, Terminix is great and it is very effective.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 29, 2018
I use Terminix for termite and pest control and I also have them tent the house once. They set up a schedule for me and they stay within the schedule which I can also modify as I need to. But I have a full-blown remodeling going on right now so I can't have them come in here and do the services 'cause it would be baseless. I called to have them cancel the next couple appointments till December and the tech never got the memo so he showed up here at the house. Apart from that, the pest activity has been pretty mellow and I hardly ever run into any spiders. We also tented the house about six months ago and that solved the issue and I haven't seen any termite swarms anymore.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 28, 2018
We have mosquitoes and we're checking to see how this service from Terminix is gonna work. They come out and spray once a month. And the guys that came out and sprayed three months ago were fine, but the weather didn't cooperate. The rain came in and probably washed a lot of the chemical out, so we still had mosquitoes but it wasn't really a fair trial. Also, they were courteous and did the job, didn't leave a mess, and left. Overall, I was happy with their service and I would recommend Terminix.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 28, 2018
In scheduling our service with Terminix, generally the reps could fit us in and the experience when talking with them was pleasant and convenient. They’ve been sending one person to us. This tech has an accent, so at first it was hard to understand what he was saying. But we've been dealing with him for so long now and we’ve gotten familiar with him. The last time that he came out, it was for exterior treatments around our house and it didn’t take him long to do what he had to do. He called me and put down the chemical. He was informative about what he did and he explained it to me. We've been using Terminix for pest control services for 15 years and since they've come out, there have been positive results with the pest activity in our home. Also, they did what they said they were gonna do and that worked.
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!
Reviewed Oct. 28, 2018
We have a good relation with Terminix. They come and inspect once a year and take care of any problems that arise. Most recently, they came to perform the annual inspection. I had to contact them because when they notified me, it was a date that was too early for me. So, I had to call them back and set the date later in the year. Doing that was not too difficult. When the technician came, he inspected the house and explained things to us, and he briefly looked under the house and looked in the attic as well. He was thorough. He didn’t look all the way under the house, but he checked it out the best he could. He also explained well about what to look for for termites and the different kinds of termites. So, that was good.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 28, 2018
Terminix has been on that property since 1990 and they’re generally good, the technicians were very professional and they were conscientious on what they were doing. However, last April, we called them about some termite damage. They came out, looked at it and never got back to me. Now they want me to renew my contract and I’m trying to figure out why. I’d tell my friends to go with somebody else.
We’re sorry to hear about your recent experience with Terminix! We value your feedback and would like a chance to resolve any issues. Someone from our local office will be contacting you to help assist with your resolution.
Reviewed Oct. 28, 2018
We signed up for the annual program of Terminix and both the salesperson and the service tech that came were initially responsive. The tech seemed to be pretty confident and experienced and answered my questions. But the quality of the work was average. The two things that concerned me were safety. For example, the tech climbed on the very top of the ladder, which I would never do. It made me uncomfortable. I also didn't get a real good understanding of exactly what the strategy was to get rid of the mice. He didn't explain to the detail I wanted that made me comfortable we were gonna actually get rid of them. We still heard some activity in the garage attic.
Once I signed up, it felt like they were not as responsive. I had attic concerns, but they also sprayed the house for bugs, boxelder, Asian beetles and stuff. I called back to explain my concern that we still had a lot of Asian beetles, and it took about a week to get the salesperson to call back. Then I still haven't heard anything back. One of the things they told us is that they'll come back for service calls for free as part of this program but I still haven't heard anything. I have given up trying to call them.
Reviewed Oct. 28, 2018
I really appreciate Terminix, particularly their knowledge and their patience with us. We've had them for 3 months now and their service has been great. I called them to schedule a service and the lady who helped me set up a quarterly visit was very informative as far as the different packages. The guy who actually came out was very helpful too. He let us know that the pests were coming out from the little gutter thing and coming into our garage. Then from since he came, we haven't seen anything. There’s a company that try to give the runaround to keep your money, but he actually gave us the right path where the pests were coming from.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 28, 2018
We've been using Terminix for three months as we wanted to make sure coming out of flea and tick season that we didn’t have spiders, fleas, and ticks within the country. I really had a hard time trying to schedule. They have problems trying to confirm Friday appointments, which is the only day I’m actually here. They told me to look online and when I looked online, there was nothing available. So every time I need to schedule one, I just want a recurring appointment and I have to call.
Jason has been the same technician that's coming and he's so nice, wonderful, and does a thorough job. He refers me to the website that’s why I try to go on there, just following what he said first. During our first rain, he found what we thought were termites and took some of it with him. He said he would do some testing in the lab. It was probably termite but we wouldn’t know for sure for two to three years because they were just searching for some food right now and that was the stage they were in. He would let us know what they were and then we should sign up for the prevention plan, which is the thing that they put on the ground all over. I said that I wouldn't do it until we were sure what they were because that’s quite a bit of money to fork out.
That was a month ago and I still haven’t heard back from him. I tried e-mailing and calling. We're not satisfied with trying to schedule and we're paying for the service that we haven’t really received. It was just a little disheartening and frustrating, but it’s not impossible to deal with. My parents are actually Terminix customers and I was sharing my experience with them. They said this is how it’s been for so long and I’m thinking, “Wow, I can’t believe that I’m not saying anything.” Which is why I’m happy to share all this with you ‘cause I want you guys to do better.
Reviewed Oct. 28, 2018
The house already had Terminix and we continued the contract. Every once in a while, I get little messages that they come. Early this 2018, they asked me to be there so they could come inside and everybody I've ever spoken to has been nice. Everything has been fine and the house has not had any issues. So, whatever they put there is still working.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 28, 2018
I've been with Terminix for a very long time and the tech does a good job of everything I ask him to do, inside and outside. He comes in and changes stuff, which is routine. Our pest activity is very low and if I have a problem, I’d call Terminix. They do a good job and I haven’t had any problems.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 28, 2018
I lived in Indiana and I was very pleased with Terminix's service. So, up in Michigan, I contacted them again when I had ants invade my house and it was very easy to set up a schedule with them. I did it online. The technician who came was very polite, kind, and helpful too. I was having ants in the bathroom and he sprayed for that. He also did a regular spray to the outside of the house. He did a quick but thorough job. Since then, there are no ants in the bathroom. As far as the outside, I don't think we'd be getting any bugs coming in. I'd tell people to give Terminix a try.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 27, 2018
I called Terminix and scheduled them to come out to do a termite inspection. Their tech came out, did all the treatments he was supposed to do and let me know when he was finished. They have great customer service and their techs are well aware of what they are doing.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 27, 2018
I have a semi-annual home inspection with Terminix. Any time I wanna set up an appointment, it’s always at my convenience. The Terminix reps has been very cooperative that way. The inspector that has been here the last two times has been excellent. He covered everything from the attic to the basement and the entire exterior. That has not always been true with the Terminix inspectors, but the one I’ve had the last two times has been very thorough, and we’ve been very pleased with his work.
Our Terminix service determines that we don’t have any termite problems. Their inspections and timeliness of keeping appointments have been very good. But I don't like the cost. It’s too much for a senior citizen. I’m 85 and my wife is 80. We’re on a very limited income, and the insurance premiums keep going up. Terminix costs us over $500 a year.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 27, 2018
Terminix does our yearly termite inspection and the service is working. The technician who came out was fine. He'd been here before. He came and inspected and left. And then later in the day, another person came, thinking they were supposed to do it.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 27, 2018
Roaches are our biggest problem and the regular people who come usually call, let us know a few days ahead of time and give us a number to call. If we’re not on the phone, they give a number to call if it’s not okay and that's been fine. I’ve been happy with the stations for termites and the spraying outside the house, but when they're inside, I do not like having to spray around the food area, the living areas and where we are all inhaling it. That would bother me for a day or so.
Ten years ago, a couple of men came and checked for termites and rats. They checked the ceilings, the attics, and under the house. I thought they did a very thorough job, but I could see there were some things missing that they had not been able to see like leaving the barn door open, but I couldn’t deal with it right then. Someone came a few months ago also to do an inspection and I had no confidence in this person. He went up towards the attic, stood in the stairs and said we had squirrels, not rats. I know it’s rats because we’ve trapped some, but he picked up a little particle and said it's squirrels. It’s possible, but I said it’s rats and he took out a little penlight and panned it around the attic or looked for a moment and said there are no rats.
He was extremely obese, so he couldn’t have crawled around in the attic or under the house. He decided that something needed to be added to the drainage and that the squirrels were getting in through it, but we had that put on but a few years and we had the rats before that. I was surprised at Terminix for sending somebody who didn’t look like they could do the job. Several times I asked one of the men who came to spray or to check the terminals to relay that I would like to have somebody look at the problem with rats and they would say they would, but then I’d never hear anything and there didn’t seem to be a good way of making that connection. Other than that, I’ve been very satisfied and I would recommend Terminix to someone.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 27, 2018
Terminix is good about doing their pest and rodent services. The technicians come on a regular basis and conduct services for termites as well as to check if there is any evidence of them. They are good about coming because we live in a wash and we have a lot of desert rats. I got a lot of traps around the yard so, if I see that some of them have some rats in there, the technicians will come out and clean them within a day or two. They have been doing good when they are out in our home. They have some kind of a sheet that they send to the house or something that I sign about what they did if I'm home.
Their most recent service has been pretty good. I still get desert rats though and no matter how many traps are set, they just keep coming. They are very persistent. Also, the scorpions are not easy to kill and we get scorpions in the house from time to time, too. But, for the most part, we do not get other bugs or ants. Terminix has taken care of those pretty well. If we call, they will come back out and redo it as the scorpions are wily and they don't die like most bugs when they cross the barrier one time.
However, my husband is not so happy with how Terminix handled the billing issue. They would constantly call about it and since my husband travels, he sends the payment in a couple of days late. Then, we are told that Terminix cannot do our service until they get the payment. We have been customers of Terminix for 22 years and we have always paid our bill. So, we thought we should not get such a hassle if it was a little late. There was one time that the guy came and I gave him the bill and he forgot to hand it in, so that was a big thing. My husband gets mad about the whole billing thing. Nevertheless, Terminix finally got it all settled out.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 27, 2018
We most recently had Terminix out for ants and the scheduling over the phone went fine. The reps were cooperative. But they didn't come and we rescheduled them. The tech that was sent was great, though. He does the job when he comes and he leaves a note on the door sometimes. And the bugs are dead and we’re good right now.
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Reviewed Oct. 27, 2018
Terminix came recently and they treated, but I still have issues. So, they’re gonna have to come back out. I pay Terminix annually and they’re supposed to come out four times a year, but if there are still issues, they’ll come back. I just have to let them know. Their technicians have all been nice. We always have a different technician, so the only thing is, some say one thing, and other ones say different things, and they all treat my property differently. Terminix is expensive, so I’m a little concerned with the amount of money I’m spending, and how the pest issues are not getting resolved.
Terminix Company Information
- Company Name:
- Terminix
- Year Founded:
- 1927
- Address:
- 150 Peabody Place
- City:
- Memphis
- State/Province:
- TN
- Postal Code:
- 38103
- Country:
- United States
- Website:
- www.terminix.com
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