Terminix Reviews

We've been happy with Terminix. Ray is great. He has been here before. We have been having a problem with the ants. In our backyard, we have an English garden with a brick wall around it in the front where an ant nest is set up in one post of it and Ray has been telling us what to do. We don’t have to take the whole thing apart and do all that to get rid of the ants. Knock on wood, they're gone in the back. They were coming in our kitchen which is the backdoor.

We’re a chemical company that works with dish machines. When the equipment comes back from a restaurant and we don’t inspect it, it usually comes back with some critters. But we haven’t had any issues since Frank has been coming. He's the service guy from Terminix and he's a good guy. He comes out once a month and we've had the service for close to two years now. Sometimes, he comes before I even get in and the warehouse guy takes care of him. Frank sprays, takes care of all our mice and makes sure we don’t have any roaches.

Terminix called us initially and the service was within where we wanted it. They came when they said they would and the rep was nice and friendly. He accomplished what I needed him to do. I had Terminix out for their quarterly service and technician was good. I have a mow band that goes around my grass and he went ahead and did that. However, because of the heat, I was starting to get spiders again about a month after that. Still, the experience was okay and I would recommend them.

Went online to schedule an inspection. The site stated that someone would call me to make an appointment. Moments later I received an email stating someone would be at my house today between 9 am and whenever. I immediately called to reschedule since I was not only away from home but at a doctors appointment. The gal rescheduled for the same day and gave the time frame of 3pm-5pm. We waited. At 5:30 I called to see why we had not yet been contacted for the lateness. I was told that the online system didn't realize the local branch was booked.

We've had Terminix since we moved to our current location 15 years ago. However, their prices go up way too fast. If it weren't for Montre, our regular technician, we would have left a long time ago. Still, their technicians are very friendly, especially Montre. They do what they're supposed to do and then they leave and give me a bill. We have them over for maintenance and one time, we had extra ants which was why we called their technician back. Even so, I don't have any problems other than their price.

When I bought this place, it already had some termite damage. The people who sold it to me said that they've used Terminix and when they showed me where the damage was, it was no longer there. It was repaired so I just continued for insurance. I had some termites in a tree, which we chopped down, but it was too close to the house. But that was the only time we found any termites. I get the house inspected every year. I go on the internet and make the appointment. They do a check around my house to see if there are any moving characters. They look even in the crawlspace and around the property edges. And there's been nothing to talk about.

We have Terminix for quite a while now and when we schedule for a service call, our experience with them has been okay. They do routine checks and they also put chemicals. Their technicians are thorough as well as we have not had a problem with bugs so far. Overall, Terminix is pretty good and we haven't had any pests since we had their service.

I’m glad with what Terminix does. I have regular visits and there was never an issue. They call ahead of time, they follow up, and send an email. I’ve had some issues scheduling the service with the ant problem that we had. I wish that they could come out the same day, but I get that they couldn’t. Everyone’s having ant problems due to the weather that’s been going on here. It took a little while, but when the tech came out, he did a fantastic job. He was courteous, and more importantly, my family appreciated what he did.

It's easy to schedule with Terminix but sometimes it takes a little longer than I wanted to. The rep I spoke with was courteous and professional. And, their technicians are here when they say they're gonna be here. Carmelo has been my technician for many years and he's very personable. In fact, he came at 1:00 o'clock this afternoon to do the quarterly thing. I don't have anything in my house so the outside is good. He does a good job. I find him looking in, up and around so everything seems to be good. I'm happy with the company and I would definitely recommend them.

Our house is about eight years old and we're the third owner. We closed on it on the 23rd of August. Everything was out of it, so before we moved our furniture in, we wanted the initial inspection and have it treated. I put in a request online with Terminix and the process was simple. The inspector that first came out went up in the attic right over the garage. He wasn't there a minute, comes back and said something about mouse droppings and my wife went berserk about that. I don't think there are any problems but that's why they're out and I'm satisfied to some extent.

I have a rental property and when the people moved out they didn't take their bugs with them. I called Terminix and the rep I talked to was nice. He gave me a good and thorough quote so I got the service. The technicians came out and sprayed but when I sent out the cleaning lady she still found the bug problems. Terminix came back out again last Thursday and sprayed, and they're coming back out again this week or the beginning of next week to spray again. I wish one treatment would have done it so that I can get the place cleaned up and get it rented again.

Terminix provides me service on a quarterly basis. They keep me notified when they’re coming and they're on time. The contractors tell me what they're gonna be doing and do a thorough job. Then, after they leave, they send me an email with the results and a more complete description.

We have a Terminix guy who comes in and does a spray at our business, and he’s very cooperative and pleasant. It’s contracted monthly for a hotel, so he needs a list of the rooms that he can go in and do the work. He understands what needs to be done. He comes and lets us know that he’s here and if we can give him a report. While we are printing the report, he goes and handles the other part of his jobs, taking care of the rest of the property where he doesn’t need the information from us. Sometimes the pests come in seasons, so sometimes we see more coming out even after the tech has left. We just give them a call, they return and then they take care of it. I’m pretty happy with them. They’re very professional, quick whenever there’s an issue and pleasant to work with.

My neighbor used Terminix and she never had an issue with them. When we moved to this town, I had a good salesman and talked to him. Recently, one of the supervisors came by to follow up a call before about getting rid of ants. Apparently, nobody from Terminix can get rid of them. Their service is slowly deteriorating. I did a couple of follow-up services and tell them that they need to double-check and make sure they do a better job next time. I told the serviceman that I have ants and he sprayed for five days, but the ants were just eating up my plant.

I have mixed feelings about Terminix. The door-to-door service was a little bit misleading. I wasn’t really searching for a company to do pest control. But when they came door-to-door, they had all these deals and they offered these great incentives. They told us the package works with rodents and helps with ants, and that it was animal-friendly. It sounded like a really good thing. There were a lot of mice and rats going around with all the building of the new homes throughout here so I thought it would be great. Then the representative scheduled the service while signing me up. But there was a lot of false advertisements as far as what the treatment would even cover.

Terminix has been doing routine service every three months now. We've been, for the most part, very happy with Terminix. We don’t have any major issues but I was gonna call them again because we are getting ants in the house now, which I'm kinda surprised about. I'm not seeing this a big deal because it's not a huge ant infestation but I figured if I call them they will come out and spray my kitchen for the ants.

I use Terminix for termite control and the technician that comes out does his spray for termite prevention. While I had no problems with termites in the last little bit, the prices keep going up. I'm a senior on a fixed income and I can only handle so much. Still, Terminix is a very good company.

A Terminix technician recently came out to check our rat traps and to spray in the house. I've been working with Terminix for this pest issue for four months now. That visit was our second and the rats are gone. They put in some traps down in the basement and suggested some things that we could do ourselves too. I’ve been pleased with Terminix and I'd tell others to give them a try.

We use Terminix for both our pest control and for the termite bond. Scheduling my service with them has always been worked out. I’ve used their automated system sometimes and usually, I end up talking to a live person which I like best. Bruce, our service technician who usually comes out, recently came for a quarterly visit and he was extremely thorough. We like him.

Before Terminix came, I was having an ant problem and spiders, but since they’ve been coming, I don’t see any ants. Also, I didn’t have any problem with mosquitoes and this menace problem with spiders. We've used them for a year and I have a service set up with for quarterly. Also, they set the traps out and come by and check them every so often. Scheduling is easy. I tell them what I want and whenever I need it and we would set a time. They call me before they come and also, let me know what they're going in my back or whatever it is. I've had the same technician each time and Terminix has been very good.

I have spiders and ants crawling around and the scheduling for the pest control service with Terminix was very easy. The representative told me they come out during certain times and which day would be for those months. Then an individual came out to spray but there was no change after that. I still see spiders.

Terminix has been out here twice. The first time was when the technician did an inspection and sprayed inside. And then, he came back and put the termite things in the ground. I called him last week and left a message because I wanted him to come by and spray again because when people were putting siding on my house, they found a nest of ants when they took the old siding off. It was a place that I showed him before they sprayed and supposedly, he sprayed around there. However, I never heard back from him. Other than that, everything was fine with Terminix.

When we bought our house, we were told that there was a previous instance of termite and that we should carry a plan, have somebody come and check it out, and maintain that protection. So, we did and Terminix seems to make the most sense at that time. Now, we've been using them for 13 years already. I’ve called once for our primary residence which is where we carry the program and they came out and treated right away. Then we had evidence of termites in a second house that we have and I called them as an extension of the existing relationship. They are very easy to deal with, come out quickly, give us estimates before they do any work, and were very clear with what the price covered.

We had a lot of different services with Terminix. We have exterior and interior services and we’ve had service for bedbugs, too. We've been with them for 15 years and we’ve had different people over the years. The last person we had was good but he has just left so we’re expecting a new person for the first time on Thursday. There has been no problems when scheduling services with them, but I’ve had to wait sometimes. Also, Terminix is expensive. And on our most recent service, they did not check all of the places where they had to put the traps. They’ve missed some of them.

Terminix came in to spray all the bedrooms for bed bugs and things have gotten better but I still have the same issue. They've been coming out to treat that issue for around six months now and they've been here about four times with a different technician each time. They were nice, however, they can be as nice as they want but they're not doing the job.

We normally reschedule our service with Terminix because we want to be present for them to be able to get the inside of our home done. But then, they always seem to come when I'm not at home. Also, since their service, more spiders started coming out. Another bad we have is that every time we have termite service, their guys don't continue. They just come out one time and don't come back. Also, Terminix came out and inspected one time and their guy told me I had a problem in my attic with mice. However, I was uncomfortable with the pictures he showed me because they didn't seem real. I think he should've come back down from the attic and gotten me to go up. Despite these issues, we got a guy from Terminix recently and he was really great. We had a beehive up and he took it down.

Terminix has been good. The technician that came out knew it all. After he left, I noticed we have some ants along on the ceiling and I will call Terminix back next week about it. I already recommended them and I also gave their phone number to my friend.

We live in a duplex and the lady next-door had her home inspected by Terminix and they found some termites underneath her house. The rep was here with the neighbor checking her place out, then he came and told me and he found some termites over there. So, I talked to him and he went ahead and inspected ours and couldn’t find anything, but we made an appointment to go ahead and put the thing down in the yard and I'm very happy with the two boys who came out. They were very good. However, I thought one of them would be back in a day or two with the things for the yard but it took him about a week. But that’s okay. One of the things they put in the yard was too high and I hit the top of it with my lawnmower so it's open on the top now. I hope they could come and replace that or do something with it.

The home that we bought had a water roaches problem and we didn’t wanna have issues inside the house. One of my friends told me about Terminix and we’ve been using them for five years. The technicians show up early most of the time and spray outside. If it's too early, they don’t spray inside but we try to let them know that we're at work. They can spray outside anytime but to do it inside, you have to be outside for at least two hours so we like to do it before the kids show up from school. We had a different technician a few times but the one that we have now is good and we’ve had him for a while.

We’ve been with Terminix for years and they've always been very easy to work with. We have a lot of trees around us and we have them to keep from having problems. They changed our plan to once a year, but they didn’t change the fee. So, my husband talked to them and they agreed to come out more than once. They call and say when they’re coming since they wanna make sure that your pets are safe if you have any. Sometimes we don’t even see them. We might not even be home when they come. They’ll just leave the result on the doorknob. They’re dependable.

I get quarterly pest control service from Terminix and they do an okay job. They schedule the service, but I get a notification. I'll just tell them I have an upcoming appointment and then they'll show up. Unless I need to make a change, I just call them and let them know that date won't work for me. I had to reschedule with them twice and it was easy to do. Terminix's service has been effective. Raising their rates always due to the tough market out there is frustrating. So, try to get the best rate possible.

We called Terminix, which was recommended by our neighbor, and a representative came over and did a full inspection. He told us what he found, then we decided to go ahead with the process. It was pretty seamless. They set everything up and gave us the necessary bags to put our foods into. Two days later, they came and covered the whole house and performed the process, and we were quite happy with it. We had to vacate the house, so we left the key with them and they took care of everything. We haven't seen any re-occurrence of termites or the small little insects that were in the house. Still, we will have them come back quarterly and make sure that there's no re-infestation that occurs. I would highly recommend them to anyone thinking of using them for termites or any other infestation that they have. The quality and the level of professionalism was great.

Last month was the second time Terminix had been out. The rep I spoke with has been okay and we had good communication as far as the scheduled time. The technician was supposed to be out there at a certain time but he did not come, and I did follow up. I was called after the time telling me that they would be late. I told them, "I specifically asked you for this certain time. If you couldn't make it, you should have let me know earlier." I had to reschedule so that wasn't a good experience. The technician was okay. However, if there was anything, all he did was sent me an email and he put a list of things on the email. Nevertheless, Terminix has helped the pest activity in our home since we started with them.

Terminix was here two months ago for a termite service and the person was very professional. He came and sprayed some foam inside the house, but the majority was outside. I also had them before for a different issue. However, I’ve called them about the spiders and roaches in my house recently, but I've not had a reply. They should be more responsive.

I scheduled service with Terminix initially when we set up our quarterly arrangement. The last couple of times their technicians have come, they've said that our pest activity level was going to be better each time. While the situation is better, we're still having trouble.

There were four spots in our house that had fungus so I scheduled a service with Terminix. I was told that they'd get me fixed up on the date that I wanted. The interaction with the technicians went well. They were on time and they finished up in four hours. They just had to dig out the fungus and patch the fascia of the house around the four spots. They did a really good job. The only problem is, they billed me a month before they even did the work because the billing department’s a third-party. And, when they did the estimate, they thought they were gonna have to pull the gutters and do something with the roof, and they didn't have to do any of that. Since they came, everything has been good. They just need to integrate and communicate more between scheduling, billing and the estimator.

Terminix's tech comes to our place once a month for a check-up. He has been friendly and would ask if I have had any problems. He does a good job and pest activity is kept at a satisfactory level after the service. We've been with Terminix for over three years and we've been very happy with them.

Terminix sent someone for our routine, quarterly checkup. They were flexible with the scheduling and it went fine, too. The technician was friendly. I haven’t seen any pests at home since the service.

When we noticed some trails on the wall in the basement and our neighbors said that they were termite tracks, I called Terminix' 800 number, spoke with a gentleman and he set up the initial appointment. He was very good. He was with the technician the first time that they came and they handled that well. Then when we found some fresh activity, we wanted to have somebody come back and look at it since we're under contract and that follow up appointment went fine. We haven't seen any new activity. However, we were supposed to have a third visit today and nobody has gotten back to us as to why that didn’t happen.

Scheduling the service with Terminix was okay. We had a one time spray and the experience was okay. However, I'm not happy because I still see roaches. If they came out to do it, they should have been gone.

We have Terminix come out quarterly to be safe, and we also have termite coverage once a year. They're dependable and I've had a positive experience. Scheduling is easy. You set it up and then it's on a rotating basis. Also, their tech Dave is good. He seems very professional, friendly, knows what he's doing and gets the job done.

I have had the worst experience with Terminix and wish I had read the numerous blog posts and reviews of the company before I hired them. I am writing this to prevent others from contracting with Terminix in my area which is New York City. My first dealings with Terminix were pleasant and an exterminator came out at the appointed time. From there on in it has been downhill. My initial contact and contract stated that if the pest were not gone or sufficiently dealt with that Terminix would come for a second visit free of charge. I made two appointments in which the exterminator never showed up. The second appointment was reschedule for early on a Saturday morning. I was up at 6:30 a.m. for a 7:00 to 9:00 a.m. window. It was 8:15 and I had heard nothing from Terminix.

I have a three-month plan payment thing for a year with Terminix. I have been using them for two and a half months. Their rep was very good. She told me what to expect when the tech would come out and, that was exactly what they did. I was having issues with the ants and she also told me about the ants and how they love to hide. The technician was good, too. He explained to me that they put these little things around the house like ant traps and he sprayed the windows and doors. Whatever it is that they used, they can't put too much of it down at one time. I still got the ants and I'm really not satisfied with it. But I'm gonna wait until the end of the month and see if the ants won't go away and then I would call them back.

I first contracted Terminix last year. I was having mice every winter and last winter was the first time I didn't. They were expensive but that was amazing. Most recently, I called them because I was having some ant problems and I actually wanted them quicker than they were able to come out. But it may have been too short of a notice. Still, the technician was excellent. I told him I had these ants coming in and he went around the house, walked me through it and sprayed where he needed to spray. Since then, I had seen some ants upstairs where the original problem was. But what I really needed to do was clear off the counter where it got sprayed down and hopefully, I don't find any more.

Terminix does their job and I’m satisfied as of now with their service. I've been using them for a year and a half now. I have the yearly termites bond and they do an outside pest control. They automatically schedule the service and they give me a call a few days before they come to know if there’s anything additional that I need. Then they show up, do the service and then they’re gone. I’m not home most of the time when they come but I talk to the technicians by phone. I have had one person predominantly but it was someone different the last time. Since their most recent service, I haven’t had any issues with pest activity.

Terminix was here to do their usual maintenance every three months for the usual outside creatures, ants and spiders. And then, they came back after to treat the inside of the house for cockroaches because I found one of them. They send you the email saying when they're gonna come. And then, I had to call in make the appointment for the cockroach because it was something specific and their reps were very helpful. Our technician is normally the same guy and he's been doing it for a while so we already know him. He was great and very nice. With the maintenance appointment we have, the pest activity is controlled. I would recommend Terminix.

We had a bee problem in our house. I spoke to someone from Terminix and scheduled a service with them which was good and easy. I wasn't home when the tech came and my wife had to take our son to work but when she got home, the tech was pretty much done. He was polite, too. We've only had their service once but they took care of our problem and I'd tell anyone getting Terminix is worth doing.

We have the termite and regular home service with Terminix. We had their service when we first moved in 'cause I didn't want to have a pest situation. And every time I see insects in the garage, they're dead so I know it's working. However, we had a couple of incidents when we were trying to get the termite service started, but the normal house service has always been great. I've lived in four different states and everybody that I have come in contact with has been wonderful. The latest person who came out here was a gentleman and very knowledgeable on a whole bunch of things. He did an assessment for exclusion services in order to give me a price on how much they needed to close up all the areas that critters might enter. He was great and I love him. Overall, Terminix does what they're supposed to do.

Terminix is a good service, but sometimes it's overdone. They come out to do the termite inspection stuff once a year. They usually call me or send me an email, and then we work out a schedule. The techs that come out are professional answer all my questions. They check all the termite traps, but the termites haven't touched them. Apparently there are no termites around so the techs didn’t replace anything and I get charged a full price. If they're gonna do that every year, either I don’t need the service since they are not finding any termites or they can reduce the price. Some others come out and spray for insects and they come out every three months, which is excessive. I called Terminix one time and asked them about that but they said that it is the contract I signed so that’s the way it has to be.

I had Terminix technicians come out once to do the initial spray for ants for my rental property. They were quick to get here and their service was fine. The rep I've spoken with was fine too.

One time, a Terminix rep was at my location because I had my annual inspection and they found some signs of termites. Also, I have some damage that has to be repaired first and in the future, they are gonna have to tent the house. Recently, I also had them for a preventive measure for a type of termite that bores itself through the ground. The technician came out and set things up around the house. Also, whenever they spray outside for ants, it has helped reduce the pest activity in our home. Right now, everything is going fine and I have had a good experience with them so far. I recommend Terminix.

Terminix comes for a preemptive routine just so I don't have pest issues. Scheduling the service went well and the technician that came out was friendly, polite, and explained things if I had any basic problems. He did a great job when he came and so I would tell anybody to call Terminix.

The Terminix techs come quarterly. The visits have all been good. Terminix changes the techs every six months and I always interact with those that they send. They all seem to be easygoing. They all seem to know what they’re doing and when I have a request, they jump right on it. However, there were a couple of times when I went online to make a schedule and it somehow didn't get recorded, so I had to call back. Still, since I’ve had Terminix service, the pest activity in our house, including an ant problem, has been taken care of. I also appreciate that I don’t have too many spiders running around. I’d recommend Terminix.

I've been working with Terminix for nine years now. In fact, a technician was here a month ago for their regular annual inspection. It was a contract that we had with them. They called and emailed me to remind me about it. I returned the call and made an appointment, and I received their confirmation email. The technician called me before coming here and he arrived on time. The inspection went well. He didn’t find any more termites. I let that person know about this one spot we had that was possibly still active. We saw some termite excrement and he sprayed inside there, and I haven’t seen any activity since. I’ve had varying experiences with the inspectors. Some take a lot longer than others but the one that I just had was excellent. He was very efficient and was everything that we wanted.

I had Terminix come out because I had a nice problem... I explained I did not want finance and I only wanted traps... They signed me up for the finance package anyway and only came to my house ONE TIME!!! Now they are hounding me for over 700$ in payments and sent me to collections... I have called to try and fix it but I keep getting the runaround and no one will help... Do yourself a favor DO NOT HIRE THIS COMPANY. THEY WILL ROB YOU!!! I feel like rating them with 1 star is being generous.

I had a contract with Terminix back in May-paid $159 for them to come out to the house for an ant issue. They came almost close to their two hr window that was given. He sprayed and did what I think he was supposed. A week or so later the ants migrated upstairs- when I came home at 10 pm to shower they were all over the tub and the walls. Horrible. I called and eventually they came back. Then a little time went by and we would see an ant here and there. Let it go but now I see the ants crawling on my kids toys. I have a four yr old and an 8 month who is just starting to crawl and walk around.

Terminix recently came out for a regular service, but I had planned to call them the day before. So when they came out, they were just going to do the outside, but I was having problems with roaches in my kitchen. So I asked the gentleman if he would come in and service that, and he did. He was a very courteous person, and I just appreciated him doing the job without any hesitation. I have bi-monthly services with them but if I need them in between, I just keep having to call them. For the last three months, I’d see roaches and Terminix would come out and they would take care of it. They told me what kind of roaches those are and do what they needed to do. But it only lasts a short period of time because, within two or three weeks, I see little ones coming back again.

Terminix performs services for the termites at first and they diagnosed it. Then, they put in the things that had to be put in so that I wouldn’t have them again. They also do ants around the rim of the house and spiders. I've been using them for 20 years. When scheduling, they let me know when they can come. I live at home alone, I’m 87, so I’m usually here and it’s not a problem at all because most of the time, except for the termites examination, the service is outside the house.

My experience with Terminix has been okay. However, I have been concerned over the last 12 weeks as I saw an increase in large cockroaches and spiders. We’ve had Terminix now for about a year and pest activity has been steadily increasing from one a quarter to multiple times a month now. I found three cockroaches in my house dead and three out in my garage plus some little baby spiders. It went well, but now, I found two in my house yesterday that were not completely dead. Their legs were still moving when I went to sweep them up. I also see a few spiders more than normally I've had before and I’ve never had them in my house before I used Terminix.

Most of the time, I find on the Terminix website that they have my time scheduled and then later on, I'll get an email saying I have an appointment. I had problems with their pest control people not spraying correctly. But their techs did a good job when they came out for the rodent maintenance. They were very good.

Recently, Terminix scheduled service with me. Their technician was very friendly and she came out to do some spraying. Since the service, ant beds have popped up and we've encountered red wasps on our front porch. Also, I've been experiencing a little confusion about the cost of their service. I pay a regular monthly fee but then when the technician came out to spray, I was charged another amount. I'm considering canceling my service with them if that's the way their policy works.

The tenants in an apartment inside a rental property that I own acquired bed bugs. The scheduling with Terminix was easy. I spoke with someone on the phone and scheduled quickly. Since the service, the bugs are gone and I haven't heard anything negative.

I've had Terminix for years. I had to call them recently to ask them if they were coming out and check on my house. Then they made an appointment. So, I don't think they were really doing anything until I called them. But still, the rep I dealt with was professional and was able to schedule a time that worked for me. The tech was professional also. He checked everything for termites.

I usually call the 1-800 number, talk to a person and let Terminix know what’s going on. They explain that they’re gonna see what they have open and they give me a time as soon as they can. If they have a cancellation, they get me in quicker. Their team comes out every three months to spray for spiders and I had a bit of ants on one of my counters on my back door, so I called. Everybody I had was nice. The tech came in with plastic booties on his shoes and made sure there was no dog running around, so I don’t have animals. The techs do the garage, around the whole house and then they come inside and spray wherever I want them to spray, including the room I want them to go in because somebody might be in their sleep.

I’ve been a Terminix customer for many years now and my experience has been fine. Everybody’s nice, and I wouldn’t be doing business with them if I wasn’t satisfied. The tech came out two weeks ago for a routine visit, and I had a question for him which he answered.

Terminix came our and treated the yard for fleas. But no one told me that to take care of the inside, people had to be out of the house for two to three hours, and that just can’t happen. So I haven’t been able to have Terminix come back to do anything. I have a housebound mother who is 82 years old that I can’t get out of the house without a major ordeal. Scheduling and the tech were fine. The tech took care of everything while my kids were there over the summer. They arrived and did the treatment as promised.

I had Terminix come out and spray because we were seeing some bugs and that experience was good. Scheduling a service with them was easy. The technician that came out was friendly, professional and offered good advice. Since then, our home has been better. I'd tell my friends to use them too.

Terminix called me. I agreed and signed up for a recurring service from them. The first time they came out was earlier in the year. I had a lot of ants in my house, so they took care of that for me. Then they wanted to come back and do an outside service for it which I said okay. So, they came out and they did a pretty nice job. The technician also called before he got here. He wrote up a report and I got an email report of what he did which was okay.

I get routine service from Terminix. They are flexible in scheduling their tech's visits and when he comes out, he is very thorough and very professional. So far, a few weird bugs keep showing up. One of them was a scorpion and I don't know about the others. But it was bad before I had Terminix, so things have been 75% better since I started using them. They just need to know what kind of bug it is, so they can resolve it.

I got Terminix as soon as I moved in here to my new home so it's been maintained since the beginning. I have regular maintenance on pest control every three months. I was also using them once a month for the mosquito but I canceled that because for $59 a month, it wasn't working. The people have all been very nice in my local area though. I've talked to representatives over the phone and there is also a guy who comes in person. And before a technician comes out, they email me regarding the schedule.

I have a lot of neighbors and they recommended Terminix We have the service every three or four months. We still had some little ants in our house after the most recent visit so they came back and did a spray. We had a lot of ants in each bathroom but I saw them reduce after the service. We see one or two ants once a week, but it's not a big deal. However, Terminix has to start treating for spiders. We have them and it's harder to kill them for they are on the roof. I always have the same technician come to my house and he's good. I like him. We will recommend Terminix.

I worked with Terminix for my home in Michigan for several weeks. My worst experience was trying to get an appointment. It's a vacation home and we're not there all the time. So, I have always called and let Terminix's staff know when I"m gonna be there and make an appointment ahead of time. However, their new appointment system is for the birds. I called them plenty of times. It turned out that the first time I called them was too soon because they couldn't make appointments that early. With other calls also came a long waiting period just to get connected. I didn't like that and it was a headache to try and get an appointment. I was going to be at my vacation home for about 10 days so it's plenty of time for an appointment.

When Terminix come out for their once a year inspection, all they do is just go around and inspect. The person doesn't do any treatments and he just schedules the next treatment. But anytime we have to speak to them, they’ve been okay for the most part. A long time ago, we had them out about every three months, and finally, they took care of the problem and the termites went away. So whenever we see termite activity, they're really good about coming out and taking care of it.

We were beginning to see a lot of roaches. Terminix came out and did everything they needed to do. They sprayed everywhere and also then, they tested our little green thing that we have in the yard for termites. Terminix does a great job. We've never had any issues when it comes to scheduling the services. They tell us when they’re coming. They alert me on my phone, so I know if they’re in the neighborhood. There were different techs who came over and so far, they’ve all been great. There was also a tech who had to work with us on the roof rats. He was great as well. He came and did the service over and over again until he was sure that we didn’t have those rats anymore. We’re really pleased.

We bought a house and the previous owners used Terminix. Since Terminix has done treatments for the house, I had to schedule them to come back out because we still have ants. I called them and it was difficult to get ahold of them because I called the 800 number and not the local office. But, it just took them about three days to send someone out. Also, the technicians they've sent out were very polite and kind. It's been great that they've tried to explain everything to me too. So far, there's been a slight decrease in ants, but I have other things now.

Terminix does a routine service but I have had to call now for additional outings sometimes. When I've called to schedule those, they’ve been outstanding and very friendly. They're also very flexible with the schedule and they're always taking care when they’re moving the furniture and spraying. Terminix has sent out numerous guys and one guy is better than the others. He tends to explain why and how they’re doing it more than others. But I haven't had a bad experience with any of them. Since we've been having Terminix come out, the difference in our pest activity has been night and day. It's been a good experience and I’ve recommended it to others.

I scheduled the service of Terminix and a rep came out, observed and looked at everything. He was nice and he did great. He took the time to really look a little more than the first company did. The first company that came here didn't look at all. The guy from Terminix found tubers in the garage that the other company missed, and they shouldn't have missed that. The guys that did the application were very friendly, down to earth and they seemed like nice people. However, I was just a little uncertain when they drilled holes and some holes didn't take the liquid, and they put a little more liquid on the next hole. Maybe they should have drilled deeper.

I have a routine service with Terminix but they mixed up a little bit with the scheduling. I had to reschedule, and after I rescheduled, they didn't have it marked down that I had it for that day. Other than that, the service was fine and they worked it out in the end. I have the same tech that comes out and he's good. He explains everything and he sprays where he needs to spray. Also, if I have questions, he would answer them. Our main issue is the centipedes and since their service, we haven't seen any. A few some times, after they initially sprayed, I saw a few centipedes but nothing like we were having then, so it has helped.

We went with Terminix's termite service and since we did the setup, it was easier to continue on with the service. Plus the service was good. In terms of the routine checkups on the basins, they come just once around the renewal time. I got a notice that inspection time was coming up, and we just left the backyard gate open. Everything has been okay.

There was pest activity up and down our home. What we notice, we have a walkout basement area so the back is a little bit lower. We see a lot around the foundation from time to time, it does come and go. Sometimes, we'll see a little more spider activity but it's hit and miss. When I started scheduling for pest control, it wasn't Terminix, Terminix bought out that company and when they took over, not immediately, the price went up and I was not happy with that. Nonetheless, the technician is very good and helpful. In fact, he was just here a month ago and he's been here the last several times. He's very attentive and he asks questions. If we have any issues, he seems to be really thorough and if something comes up, he'd touch base with us. I had to reschedule once and the communication went very smoothly.

I had a very pleasant and very enjoyable experience with Terminix. When I married my husband, he had Terminix and even though he passed away two years ago, I still kept them because their cost was right, and the man who comes and does the service is so nice. Terminix comes every three months and I am very satisfied with their service. I don't have any insect and I'm very pleased with them.

I had to call Terminix to schedule a service for an issue that I've been having for a few weeks. They were able to schedule a time that worked for me in a timely manner. The rep I spoke with on the phone and the tech who came out were very good. Also, since they've come out, it looks like the pest activities have slowed down. I signed up for a year of service with them, and they'll be coming back out for a follow-up.

We had an inspector from Terminix come to our place to do their annual inspection. He was very helpful and did all the necessary checking. He did some spraying and overall, the process went very well. Since the service, everything has been fine for us. Thereafter, the guy from Terminix came again and checked for termites. He noticed one spot and took care of that. That was the end of the termites at our place.

Terminix had someone come out for our external pest control service. They also came for the termite protection service. When the contractors came out, we greeted each other and then, they asked for permission to walk around. Then they let me know how everything looked. So far, they do a good job. I've seen some dead cockroaches, so whatever they're putting in is working. I'm satisfied with Terminix. The pest control and the termite protection service work well. Also, the customer service is good, and the billing process is very easy.

The people sent out by Terminix were very professional and courteous. We had an ant problem and it was bad. They were prompt when they came out and they did what had to be done. I really appreciate their service.

We were replacing boards under the house and when we took the boards off we found out we had termites. Also when we took the boards off outside the house in one corner, it looked like termites were just moving in. We killed them but then I called Terminix because I figured we probably didn’t get them all. There were probably some loose still under there, and I didn’t want them getting into the rest of the house. There was a stump outside the house that had termites too.

I had an appointment for August 15, 2018. They were to come between 1-5pm as per the confirmation email. It said not to be home so I left. I did not have a bug problem but my landlord required extermination before moving out. Apparently Terminix never showed up and because of that my landlord is threatening to withhold half my security deposit. The local branch said the email I received, even though it contained a service agreement number, was “generic”. Terminix claimed to not be able to get a hold of me that day, though I have no missed calls. Your no shows can have extreme consequences for people. This could cost me $1600.00.

Horrible. Not reliable company. If you are considering a pest control company you are better off with a small local company. Terminix is not able to meet the basic standards of a big company. I just made a contract with them yesterday and on the first schedule service appointment they didn’t show. No call to cancel or reschedule.

We were having a little problem with flies but we shut the windows now again. We also had the three-month routine spray with Terminix and so far, we haven't found anything in here so we're doing good. Plus Heather is really good. She's really nice. When scheduling for service, she tries to bend over backwards to help me out as far as time and popping out. That helps a whole lot. It's all about the person coming out to your home and I wish Terminix could get everybody as flexible as her. It's impossible to try to meet everybody’s expectations but since I've had her, it's really been a good experience. She acts like she really cares.

My service with Terminix is scheduled every three months, and they call and tell me when they’re gonna be here. They usually just do the outside but if I want something done inside, then I ask them. I’ll call them and schedule something else but it’s all covered in my plan. The technician does a good job. He knocks on the door and asks me if I need anything else besides the outside and then he does his job. He recently came and checked for pests. He sprayed the perimeter and made sure there were no termites. I’d recommend Terminix to friends and I already did. They do a good job.

Terminix has always done my pest control. For the past couple of years, they've had my termite control contract as well. Scheduling service with them has been really easy. Recently, I had service through their pest control man, Joey. He called me ahead of time and let me know that he was coming. At the time, I had to leave the back gate unlocked so he could have access to my backyard. He did a good job and since the service, I've had no problems with pests. I recommend Terminix.

Terminix came out to our place to spray our house for bugs. The techs they sent were professional. During their first visit no one was at our house but then I saw that he took care of what needed to be taken care of. Thereafter, they sat down with all the tenants and explained everything to us. We really appreciated that. I love the service.

We have a termite service with Terminix and we've been with them for 20 years. When we built a house back in 2000, they did the initial termite protection. We wanted to stick with them because they did the original one. The last time that they were here was for the annual inspection for termites. If there are no termites, they give us a clean bill of health but they fix them if there are. Every single person that has come to the house and done something has been great, conscientious and reliable.

Terminix does yearly termite control for my current home. When I had someone come out, they were good, tend to be very thorough, and answer my questions that I have at that time. The last guy who came out did an inspection for termites and some other critters outside of my yard. As far as inside the house, nothing was found. However, we noticed some action with voles outside. I was told that there’s no known way of getting rid of a vole other than putting up some poison or bait. I was told to be careful and maybe not do it if I have pets and children, which I do, so they're short of doing that. Also, I've been in the state for three years now and the last two times, I had to call them to schedule the service.

I have recommended Terminix to a couple of my family members. They do good service. And since using their routine service, the pest activity has gotten better.

Scheduling a service with Terminix is effortless. They would just call and set up an appointment. I’m retired, so I’m available anytime they need to come. They are scheduled to come quarterly to check for any problems, like scorpions and spiders. The technicians were all very friendly and answered any questions that I had. We've had one outside treatment and a month ago we signed up for the termite monitoring system as well. They also did a partial spray inside. We have thin concrete floors, so we can't put chemical on the main level, so they worked on the upstairs. They said that we could expect some activity after they’ve been here, so we did see some scorpions.

The Terminix technician was here two months ago and since then, I have seen a decrease in pest activity. So that’s working. It was for a recurring issue and when I had scheduled for the service over the phone line, it had also gone very well with the representative. That most recent experience with Terminix was pleasant. We also normally get the same person out and he's great. He’s thorough, very knowledgeable, professional and very courteous.

I'm not always home when Terminix's technicians are able to come by. One time, I had to call them because and I had to set up a time where I would be home so that they could spray the inside of my home. Working with their reps has always been an excellent experience. They've been very courteous, polite and they've explained anything when I asked a question. Since their service, pest activity with spiders and lovely silver fish things that come out of my drain has gotten better. Terminix tells me that they're gonna come out to make sure there will be no more issues with little creatures that shouldn’t be in my house and they took care of my problem.

Had a problem with cloth moth. In the initial visit the man installed sticky traps in our closets, fell off the wall a few hours later. Resulted in a damaged suit and dress shirt. We continued to see the bugs fly around but none stuck to the remaining traps. Complained over the phone, they sent another guy, he stated that the previous treatment and traps were the wrong treatment for our problem and he didn’t have the right remedy as he was misinformed by the office. Called for yet another appointment, the man came applied chemicals and a single trap, no improvement. Called requesting cancellation and refund, promised a refund and a confirmation email or phone call, heard nothing. Repeated calls, repeated empty promises but didn’t hear from Terminix, now we are told, "You should have made a written request! Within 30 days." So now no service, no refund. Stay away from this company.

It's simple to schedule for service with Terminix online. I would just pick a calendar date and a time that work for me. Most recently, they came for a standard spraying for minor pests and it was a good experience. The technician briefly described what he was gonna do and it was simple, just a layer on the outside and a layer on the inside. He was done in about 15 minutes. Since he came out, I have seen very minimal pest activity.

I usually call an 800 number to get service scheduled with Terminix. This year however, we had an issue with big cockroaches. So, we had to call Terminix back a couple of times even though it's not time for our service yet. Prior to using Terminix, I used a local service and I didn't have the cockroach issue recurring. I don't know if Terminix uses something different but the cockroaches seem to keep popping up again even after they've sprayed.

Every three to six months, Terminix comes and sprays on the outside of the house. They also do something for the termites every year. Their price was a little high for the initial setup. But the experience in scheduling the service has been very good. They've come to inspect and do the treatment, and it seems to be working. I haven't found any more termites.

I have been with Terminix for 10 or more years now. They perform regular inspections for both external and internal termites for me. They also do regular insect control in the house and around the house, as well as mosquito control. It seems like they do a lot of termite inspections, though. Our contract says once a year, but at two different times, and it seems like they do it more often than that. They usually call me when they’re coming out at least a week in advance then oftentimes, they also call a little closer to let me know that they're still coming. I enjoy most of their technicians and one of them was especially good. The service persons seem to know their business and they keep me well-informed. Some take more time to explain what they're doing than others, but I haven't run across any that are terrible.

Once a year, we have Terminix come out to check for termites. They call us and say that there will be a guy coming. This summer, a tech was here, checked things and he did all right.

I’m happy with the quality of service I get from Terminix and I’ve recommended them to others. I get a prescheduled service from them because they come quarterly and whenever I contact them to schedule it, my experience with their reps has been good and easy. Also, their technicians are always very nice. I've been getting the same one for quite a few times now but a couple of times before, there has been somebody different.

I had a hornet’s nest, so I called Terminix and two other competitors. Terminix had the best package on cost versus what was delivered based upon the situation I had. The technician came in the next day and did a good job. He answered all my questions and things came through the way he said it would. Everything worked out well. I will use Terminix in case I would need them again.

I got Terminix because of a bug problem and to get service, I schedule it online. The last time they came out, it was for a routine visit and it went okay. We've been with Terminix for about six months now and although there's still some pest activity, it has decreased.

I've been using Terminix for two years now and the pest activity in my home has much improved. They come out once a month as originally set up in the contract and the guy that I have has always been very good and very courteous. He calls me a day in advance and tells me that he's coming, and if I ever have any need for more service, he always tells me to call Terminix back. So I'm really happy with the service.

I had ants and so Terminix came out. I was confused that I had two people coming as the technician guy showed up before the representative. The technician told me what he was doing and everything was good. I haven't had any issues until recently as I saw a couple of ants on my floor, so I have the problem again and I need them to come back out. Overall, I'd recommend them.

I had Terminix come out most recently for a termite inspection. The scheduling was good and the tech that came out was courteous and professional. We usually have the same tech but the most recent was a different one. He did say, though, that he handled the termite inspections, not the pest control. Other than that, the service has been pretty consistent and the pest activities at home has been better. We see some spiders occasionally but nothing real bad.

A technician from Terminix came out and he was talkative and had a good customer service. But three weeks after our service, we had ants come in the house and I saw a big spider in the garage. I tried to contact Terminix to come out again, but I could not get a hold of anybody and I was put on hold for a very long time whenever I call the number. I called their sales rep and he gave me a local number to call, but then I was put on hold again so I tried to go online and create an account. It had me to type in my address and stuff but it would never pull up to create an account. I sent Terminix a general email with my info, asking for help for someone to come out as I had ants in my house but I didn’t have any response.

Terminix checks the house for termites. They treated it for termites, they put down termite traps and they’ve come out and checked the termite traps after a year. When the tech was here, he went around, checked everything, reported what he found, and he signed off on it. The traps have poison in them, and he found one that had termites in it.

The Terminix guy came out today and he did a regular service call. They come out every month and a half for that and I rarely get the same technician. Sometimes they're grumpy and sometimes they're fine. But the guy today was pretty good. It'd be nice to get the same guy all the time but I never do and I’ve been with Terminix for 25 years.

Terminix comes here every three months. The technician was recently here to take the bugs out. He was really good. I asked questions and he answered. However, he only sprayed outside the house and just did mostly under the sink inside the house. I still see small cockroaches especially in the kitchen so I'm trying to call them.

Doug is our new Terminix technician. He came out yesterday and sprayed inside all the condo units and everything was very impressive. He did a very nice job. He's very personable and he wants to make sure that everything is done right. We had a unit that had to call out for him about two weeks ago and he had to spray the inside. However, there were guests in there and they would not allow him to go in this time and he even tried to say that the unit really had some trouble. And then, I contacted the owner today and let them know and Doug said, “I'll just try to come back in a few days and get it again after they left." Then, today, I looked up and there he was back. He'd come just to spray that unit and we appreciated that.

I had a problem with bugs and rats so I started using Terminix's service. They've been very professional. They recently came out for a routine visit, and the experience was good. They come every three months and scheduling a service with them is very easy. Their representatives are very nice and they tell me what to do. Also, their technician is nice.

We were getting an infestation of small ants and everybody in the neighborhood, and in at least six-block area, was getting the same issue. I went to a bunch of guys and they were high-priced. Terminix was reasonable so I went with them and they came out. They took care of the exterior and interior of the building and put some traps out. The ants still persisted, so Terminix came back a second time. We haven’t seen any ants lately, but Terminix is due to come out for the next installment to check up and see if we need another application shortly.

I saw Terminix's signs more than anybody else's so I went with them and now, I've been with them for a year. The personal service has been great but the product they've used has been terrible. Apparently, it's not working. I directed them to where the carpenter ants were and they treated them but a week later, they were back again. The technicians come out every so often and spray for everything. They're pre-scheduled and they call me when they're coming out. But they change the dates and wouldn't let me know. I take off early and come home from work to make sure everything's available for them but they don't show up. When I call them, they would say that they changed it. I said it was fine but they should let me know.

I liked my most recent experience working with Terminix. The tech was very helpful. He came and sprayed for ants and spiders and he looked for where they would be at. I just signed up with Terminix and they'll be coming every three months. They already had set up an appointment for November. They do a thorough job. I would recommend them. They have good customer service and the tech is knowledgeable for what they're doing.

I've had ants in my kitchen and mice problems in my basement. We were looking to finish it. I wanted to get rid of all the mice for good. The most recent experience with Terminix was fine but the one before that was not good at all. They fabricated a piece of paper. They did a walkthrough on the outside which wasn’t what we needed anyway. They were supposed to go down in the basement to check out the mice traps. I just got an email saying that whatever form was completed, that they had arrived and were finished but no one had ever arrived. I called and the guy got a hold of me the next day, we set up a new time and he came and did what he was supposed to do then. The ants were gone right away and I haven't seen any since. They're also putting in some installation for the mice.

I've been with Terminix for 19 years and the regular visits give me peace of mind that I'm not going to wake up with a spider crawling across me. I'm also not a fan of spiders. I live in the woods and we also have mice and rodents. For scheduling the service, I've done that both online and over the phone and the experience has been good. I also really appreciate the calls that I've been getting on the night before the service. They tell me roughly what time they're gonna be here the next day. The tracking has been really nice too when I get a message saying that they're on their way.

Terminix comes out quarterly and scheduling with them has been good. Their technician was good. There are no pest activities since their service. I’m satisfied right now.

When we had rats in our house, I called Terminix and they were out here, fixed all the little holes and then sent out their guy to spray and set the traps. The tech was here when he was supposed to be although I had to call him back out again to set some more traps because we still have a smart rat that doesn’t wanna leave us. The guy came back and set up some more stuff and more bait for the rat. The techs cleaned up after themselves and called me ahead. I'd tell a friend to use Terminix.

I had an annual inspection which was part of the contract I’ve had for six years with Terminix. They came, did their thing and gave me a report. I had no problems and I never see any pest activity. I’m not looking to change. They provided good service and I’m happy with them.

We had gotten some bed bugs so we called Terminix. It was a little difficult to get a hold of them the first time. They put me in touch with Tampa Bay and I’m in Norwalk but once I got a hold of somebody, it was good. I had no problems with the first technician that they sent, but there was little trouble with the latest one. I had to call back. They had treated for the bed bugs about three times. The first guy was very helpful. He carried the mattress outside the first time because we got rid of that. And then he did a complete service, and that was fine. When I found a couple more, he came right back and he treated that.

My experience with Terminix has been fine and their tech came recently for a routine maintenance. The tech who comes here is fine and he calls to say that he's coming. He shows up, does his thing and asks if there's anything specific I want him to do as far as bugs go. Since I've had Terminix, the pest activity has been better.

I always had a good experience with Terminix and the reps answered the questions. They said someone would be out in two weeks, however, it has been three weeks and I haven't heard from anyone. I'm planning to call them this week about it. I would still definitely recommend them.

Terminix would usually contact me when it's time for a service and Julio, the technician, would let me know when he's coming or if he's gonna be early. I work at night so I generally sleep during the day. When I knew that the technician was coming, I'd leave the back gate open for him and when the dogs started barking, I knew he was there. When they stopped barking, I knew he left. Sometimes, if I do see him, I talk to him. We've texted back and forth a few times as well. Julio has been my technician for as long as I can remember, about 15 years. He has always serviced my house even when I moved to the other side of the neighborhood and he has done an extremely thorough job. He knows that I have a phobia of roaches and he makes sure that I never ever see them. He's great. I love the guy. I would definitely recommend Terminix.

I had a guy from Terminix who came in and inspected for termites. I had a windmill out front and he was amazed at how many termites were in it. He also checked the house and told me that I had no termites there. He checked every place where I had them before and said there was nothing inside. He told me everything was fine. This guy was very good, friendly, and nice. They also come in and do an inspection for crickets four times a year and they get the job done as well.

Updated on 10/20/2018: I ended up canceling my contract a day after they came to do the “general service”. They never entered my house to service. The technician just left an invoice on my door and I have no way of knowing if he actually sprayed outside to validate their charge. Someone was home and said no one ever knocked/rang to try to do the interior. After going back and forth for a month and a half now they still are trying to charge me for it. It has taken a month and half for them to charge me half, $69.50, for a service I possibly never received. I am so defeated I didn’t even argue with the lady about this charge. It’s a step down from 139.

Terminix Goodlettsville TN - Rip Off - Terminix Toss Guarantee! On the Terminix website it states: "We'll do whatever it takes to solve your pest problem. Including coming back at no cost, until pests are gone. If you're not 100% satisfied, we'll give you your money back." I had both pest control and mosquito service done on 6/3/2018. I called back 3 weeks later around the 25th of June to customer service to let them know that the pest control did not get rid of the main pest I was trying to get rid of (centipedes) and I said I want to cancel and get a refund. They said a manager will call me back in a day or two to discuss the issue before giving me a refund.

Updated on 11/25/2018: They never finished their end of our contract so I didn't finish mine. I'm battling bed bugs still a year after one of three treatments. They said someone would reach out to me in August and no one has still and it's November. I paid half of what was owed with a payment plan option, and I'm still on the hook for the job they never finished. This is far from 100% satisfaction guarantee.

I had an appointment on Saturday - 8/11/18 between 9-11am with Matthew **. Not only did he not show up-he never called. I took off from work for this appointment. He ruined my whole day - he should be fired.

We used Terminix for 3 months and despite several times of coming to our house during those 3 months, they NEVER got rid of the pests as promised and guaranteed. We saw pests the very next day after they had sprayed. Getting a box of bug fogger had better results than Terminix!! So when we decided to not use them again for another 3 months, they hounded us for the payment even though each time we called them, the representative stated they would correct the account and we did not have to pay. Then a couple weeks later another would call and repeat the process until Friday when they threatened to turn us over to collections! I will NEVER use Terminix and have told lots of people to not use them.

I have had a Terminix protection for over 10 years. Termites were found this past year. But it has been so many months and nobody has done any repairs after repeated requests to them. The wood is badly damaged but they keep giving me the runaround. We need to sell this house and get the repairs but there is no hope of Terminix honoring their guarantee that we have been paying for so many years!

Appointments are constantly changed or canceled without notifying the homeowner. Paid for services are not provided. Calls are not returned. We never received the termite traps that we were being billed for monthly. We called the national, regional, and district offices about the issues we were having and were told that a manager would return our call. They never did.

I scheduled Terminix to come to my home for cockroaches. I specifically stated what I needed and was quoted online for 109 down and 99 quarterly. I received a phone call the next day from the promotion department offering me 89 down and 89 quarterly. I accepted that offer and scheduled an appointment for August 10. I spent 2 days cleaning out all my closets and took a day off of work to do this. When the exterminator showed he informed me that it was not the price I agreed to. It would be 289 down and 189 quarterly. I told him no. I said what he was doing was false advertising and illegal. He said he did the same thing to a customer the day before. He said that cockroaches were a premium bug and would cost more.

An inspector is scheduled 1st to do an assessment & he was 2 hrs late without he or the company reaching out to (me) with a courtesy call or updated ETA. 2nd appointment and the tech is 3 hrs late and says I'm slotted for a 1 pm - 5 pm appt disputing my 8a-12p appt. And he doesn't even have the assessment information. Instead asked, "What do I need done..." They are the worst! Never again!!

DO NOT USE THEM! Customer Service is horrible. No one tells explains the price or plans. I called Terminix on 8/6/2018 because of an ant problem in my home. The customer service rep took my information. I asked him about plans and payment and he stated that the technician will go over all of that once they come out to do a free consultation. The rep asked me what type of issues I were having. I explained I had an ant problem. He proceeded to inform me that in order to reserve my appointment I need to provide a credit card number. I provided the agent with my credit card information. My appointment was scheduled for 8/8/2018 between 1:00 pm - 5:00 pm.

In 2017 a Terminix sales person came to our door and offered a yearly deal: 3 visits a year for $99 each visit. I told them that we only do one treatment a year and have never needed anymore than that. He agreed to 2 visits in a year at the $99 each visit. Long story short, we fulfilled the contract, having two treatments: one at the start of the contract and the other toward the end of the 12 month period.

My neighbors which is family had the Terminix man out and did a inspection and they have the crazy ants and the reg pests so we been seeing them also next door. Spoke with salesman on the afternoon after he visited them he set up the same time as them between hrs 9 and 11 and said the tech could get us also while here. Then got call at 945 or so tech wasn't going to be able to get us cause he had full schedule call from salesman and I'm like I made plans to be home and nothing else, salesman said he call back.

I hired Terminix to get rid of clothing moths. After paying $300, the technician arrive and proceeded to spend only 20 seconds on spraying my closets. I had to ask him to spray more. Within one week, it was apparent that the service did not work at all. Both closets had moths. Called for follow-up service, go the run-around. Informed Terminix that I was going to Europe and needed proper service prior to leaving. Was then given a fraudulent service date/time. I know this because when it was a no-show and call customer service, I was informed the service tech assigned didn't even work in my area.

While selling a home, the buyer had Terminix conduct a termite inspection. The buyer was present, but I was not. The inspector barely went into the crawlspace but discovered termite tubes on the concrete block foundation. He then started a high pressure sales pitch with the buyer. The inspector called me with a high pressure sales pitch claiming that the house was infested and that we needed to meet immediately. I was at work an hour and a half away and was able to meet with him a few hours later at a restaurant.

I paid for a one time service ($259) in May. The service technician Joshua called me a couple days before the "annual" service in which I told him I did not sign-up for the annual service. I told him not to come to my house. Joshua came and treated my house anyways. I told him, called corporate and sent an e-mail complaining. No one is empowered to do anything except point the finger at someone else. On August 3rd Terminix charged my credit card $159. This is fraud since I did not approve the charge nor did I sign an annual contract. I need this fixed immediately!! 1. The one time payment of $259 clearly shows I did not sign-up for an annual plan. 2. I told Joshua not to come to my house when he call 3 days prior to the service. He told me he forgot. 3. I talked to 2 people prior to the charge on my credit card and you still fraudulently charged my credit card!!

Four years ago we contracted with Terminix for bat remediation. We signed a lifetime contract and paid upfront for this contract. Four years later we still have unresolved issues. Appointments are set only to no show without follow up. Follow up appointments are set and no show. Bat doors are added with a plan to return and no return. When you call someone comes out, sets a new plan and the plan is never executed. Last week's plan was to come, seal up the house (already supposed to be done) with exception to where it appears they are now entering and return at night once they have left to seal the last section. No call no show! We know they were here during the day at one point as they left their caulk gun in the front yard and another bat door that was attempted to be installed had fallen and also lying in the yard. Terminix waves their high CS rating but fails by epic proportions. We just want was promised.

thank you for my refund LEE

July 2017 we started a termite service with Terminix. In the beginning everything was fine, just a bit expensive to start up. A year goes by and it's time for our annual bait station check. I receive an email telling me the day and time the tech will be there and I confirm with notes that I will be there and that I want to speak with the tech to go over a few items. The appointment was between 4-6. When 6:30 rolls around and the tech has not shown up, called or sent me a text, I call the #800. The rep tells me that she can't reach him either and that she would email him and copy the area manager.

Management team did come out today and inspected damage. We discussed a resolution to the matter. Friendly and willing to look into matter further if necessary. Both agreed heat stress and possibility of chemical burn might have caused some stress to large tree. Agreed watering root system more heavily might better supply leaves with the moisture needed and will flush out any toxins/chemicals near tree.

My scheduled appointment time was changed without my knowledge, and there was a no show at the new scheduled appointment time. I wasted my afternoon waiting on a no-show technician. I canceled my contract with Terminix.

I gave it one star because I had to in order to post! I've had a Bond for 18 years. My guarantee was that Terminix would: Reinspect, perform further treatment and repair or replace termite damage. Now that I have damage they refuse to fix it. STAY AWAY FROM THIS COMPANY!!!

I had service approx. two weeks ago. The technician was here for 25 minutes and installed 16 bait stations for my termite problem, I paid almost $3000 for this service. When he left he said he would email me my work order. He emailed me an order that belonged to someone else. I called to get it corrected. He could not correct it. The order he sent me said I had 0 bait stations and the service was for carpenter ants. I called customer service. They said they would have it corrected. Never happened. I called the salesman. He was to have it corrected. Again never happened. I called again. He did not respond.

English is not my first language. Terminix came to my house to inspect for termites which we had, they offered the tenting and they came a second day to finalize agreement and payment, they charged us for the service, gave us a date (approximately 40 days later). During that time I called to confirmed the service was July 26 and they say yes twice I think, I opened an online account and they posted the date for the tenting (have proof). 3 days before I called again because nobody had come to my house to bring us the bags, and they confirmed again and brought us the bags.

A local account manager called and agreed that the bill was an oversight and the charge will be removed.

We live in a rural area with several farms nearby. We have an issue with ants and spiders in the home. We asked them to make an appointment to come into our home to spray quarterly. They have never done so in the year we have been with them. They come unannounced when no one is home and spray the exterior of our home. This does not address the issue in the home. They then badger us for payment when they have not lived up to their end of the agreement.

We've had an annual contract with Terminix including an annual inspection for termites since 1995. Previous termite inspectors found termites in many locations that didn't involve water sources including under the back porch, on the bedroom ceiling, behind a wall hanging by the fireplace, by the front porch railing, and near an outlet in the dining room. Thursday when our house was inspected, the inspector only looked outside and inside near water sources. He says that this is what he was trained to do. If previous inspectors had done this, termites would not have been found and our house would have suffered much more termite damage. I hope that inspectors will be trained to give a more thorough termite inspection in the future (like they did in the past).

An appointment was scheduled for today from 10am to 12pm... It’s now after 1pm no tech!!! No calls from the tech stating that he will be late! No nothing... I even reached out to the tech, but no. Answer mailbox is full. Called the office and they couldn’t reach him. Same issue. Where is the customer service!?! It’s frustrating that nobody’s picking up their phones... This is an issue that needs to be addressed with the corporate office. Complaints will be filed!!

I needed an inspection because we have noticeable termite activity so I used Terminix's website to make an appointment for a free inspection. Don't use their online scheduling - apparently the local branch won't get your appointment. The first appointment I made was a no call no show. So I called to see why they didn't show up and was told that someone would call me to reschedule. I waited for 2 days and no one called me back. So I called again and they sent an email to the local branch and that I would receive a call back from them to reschedule.

Coming mid Jan. 2018 from vacation, we recognized, that we have a three Year financing contract with a high percentage of interest, which I would never sign.

I have tried unsuccessfully for 86 days to first find out why Terminix in Smyrna Murfreesboro Tennessee did not return to my home to perform the services I was, have been, believed was cancelled yet am now being charged directly for by Terminix. I receive the same runaround and the men who did come to my home required a signature for putting down a liner and when they did not return I had to hire two other companies to perform what I am now receiving one bill for 720$ and another bills for 980$ for when rats died under my house two weeks and contaminated the liner, and re-infested my home with insects, which by the way besides the liner was the only service I am receiving a 1700$ total for.

I signed a contract with Terminix in 2011. At first, the service was fine. They came out as many times as I requested and did a good job keeping pests away. But increasingly, this company and its representatives have become more and more unreliable. Half the time they don't show up and won't call to let you know they're not coming. This morning, I was told the record showed that I requested service, but it was never approved. WHAT?! It's been a nightmare, especially over this last year or two. I'm done. Cancel me. I shouldn't have to pay you AND chase you. #Reliabilitygoesalongway

I scheduled an appointment for 7/21/18 (Saturday). My first service was $189 with discount and other 3 services were going to be $159 as per conversation on phone with Rachel. I have to done the treatment in exterior and interior in kitchen living room, bathroom and bedrooms. I empty my kitchen and all other closets as per conversation. Technician came he don't even inspect anything. He get rude and said he can't do with $189. I have to charge extra that'll be $269 for today treatment.

Had a terrible experience with an Orkin inspection that costed 95$, then came to Terminix, got a free inspection and had a great time with the inspector! Khai made my family feel really good about the treatment and stuck around for a really long time answering all the questions we had! The cost is a bit more than Orkin but the customer service is amazing!! Hopefully we won't need a pest treatment anytime soon but if we do we'll definitely be using Terminix!

Terminix is your invoicing for services not performed or double billing. I paid $1700 for a rodent removal. I was then billed another $2000 a year later and then another strange charge of $446 appeared. Not the first time this has happened and after many calls they removed charges. Here we go again.

Bought a house. Had a inspection. Terminix was the previous owners client and they also did the inspection report. Showed a Graff and swore that no other previous damage or new that wasn't on the Graff, assured me they had the previous owner covered for over 40 years, well okay then, we kept the contract and continued using them. I did ask for a treatment since last one I was told was over 30 years ago. They declined doing so. Stating they'll back up and fix damages.

I had my house inspected for termites. First, the inspector called a day ahead telling me that he is a big shot supervisor inspector and he wanted to sell me other services over the phone. On the day of inspection, he kept telling me that there is a problem here and there and we can fix them for you. Another push of sale. It took him 10 minutes of inspection for outside the house and then said I had dry wood termite. The termite damage was from years ago and there are no termites but he insisted. He didn't crawl under the house to inspect. He didn't check inside the house at all.

When we paid for a 3 month plan, instead of fulfilling the 3 month agreement we got charged. Although it fell within that original 3 month period. Unfortunately they care more about profit than what they originally promoted.

I've been with Terminix for 25 years and EVERY YEAR IT IS THE SAME THING. I get a bill 6 months before my contract expires. I call EVERY YEAR and please don't start cycling me no earlier than one month, maybe two. The extremely inexperienced operators agree and say my request has been entered. WRONG! This year I scheduled my visit 3 months before and for an 08:00-10:00 appointment. Two days ago I get an email that I was switched to the afternoon. NO PHONE CALL to a 25 year customer, which they are supposed to per their operator. I had to change my hectic schedule because Terminix, as usual, never abides by their own rules.

I signed an electronic tablet with a blank screen and understood it was to confirm charges to my credit card and to access my credit card annually for the annual inspections. I was then told that my wife had to also sign a blank tablet screen since she was the homeowner. In fact, what we apparently signed without our knowledge or consent, was a 4 year financing contract at 12% interest. We also were charged an additional $899 (after agreeing to $6500 worth of service). Beware of signing a blank tablet screen without knowing what it really is. What we were told was simply not true.

I was a Terminix customer for several years. Time and again, although I told them I wanted both exterior and interior treatment, they would treat only the exterior until I called and made another appointment. They treated the exterior only of the house in April. I called and complained, told them I would not pay the bill until they came back to do the inside. It took several calls to schedule, as I am only available on Saturdays. I was finally scheduled for June 30. When I called a couple of days before, I was told the date had been changed, without my knowledge, to July 7. I waited for the service on the morning of July 7, finally got a call stating that they weren't coming because I hadn't paid my bill. I had told them several times I would pay after the service was complete. This was very irritating. I've canceled my contract.

Terminix had somebody come here for an annual inspection of our house. We could not do it when they originally suggested in March because we weren't here. Our contract with them is just for termites, so they were strictly looking for termites. And so the tech checked around all of the exterior walls, inside the house and outside the house, and then he went into the crawlspace, and checked around there. He found no activity of termites, which was good.

Our experience with Terminix has been positive and we're very pleased with it. I really like the approach to the business that they do and I've never had a question about anything that they've done. The technicians come automatically, on a regular basis, and they check 14 ports around the house for termite activity. It was always impressive how they were friendly and came to the door with smiles, called us by name, and went around the house.