Terminix Reviews

We started with Terminix 20 years ago in Florida for termite protection, and they've been really good. They come quarterly, or if I need them, they will come on a call. Since the beginning, all the technicians have been wonderful, friendly and helpful. The pest activity in our home has been nonexistent since their service. However, they send their bills out way too soon and they're always trying to get me to pay in advance. It's not really a problem and some people like it, but I don’t. Still, we've been satisfied with them.

For the two years that I’ve been using Terminix, they did well on some things and not on other things. I use them to get rid of fleas, and I haven’t had a flea since they’ve been spraying. They come regularly and they’ve been coming on their own about every two months. The technician is good and he does his job.

We have monthly service with Terminix. We started about a year ago on the monthly pest control because of the little bugs and stuff inside the church. Our church is not open through the week as far as 8:00 to 5:00 and when the technician comes out, he doesn’t call us or anything. He just services the outside. We’ve had Terminix for termites for a while, but also last year we found out that even though they were coming out inspecting for termites, we have termites on the inside. But we have nobody to actually stay down at the church until the technician comes.

Terminix wanted to spray, so they came out. Todd, the tech,was a good and cool guy. He was also pretty knowledgeable. But once he left, some more ants were there the next day. I called Terminix back and Todd came back out again. He said that he could try to make it in one day but I wasn't there when he arrived and I missed him. But initially, he came back on the scheduled appointment time and my wife wasn't there. But he went out and did some other things around the house, so it was okay. So far, the ants are still in and it's kind of frustrating because every time I call Terminix, there's a two or three-day wait. I wouldn't recommend them to anybody else. I want to quit my services as well though I don't think I can. But after this contract, I will no longer be with Terminix.

I was having some work done to finish some spaces in my house. I wanted to have a service to kinda spray before I close stuff in. I went to Terminix online, requested an appointment and somebody called me. One of their guys came out to review what I wanted to do and everything was fine.

Terminix has been coming out regularly once a month for at least 2 years now. They do routine maintenance. The technician does his whole thing outside and then asks if there's anything going on inside, and usually there's not. He was here Thursday or Friday and it was fun! He's doing great! He's doing his job and we're happy. We don't have bugs and we're satisfied with the service.

We bought our new home and we needed some service. We chose Terminix and we have service from them every three months. When the technician comes out, she's very courteous. She also does what she's supposed to do. Since our service with Terminix, the pest activity in our home has been a whole much better. But sometimes, the chemicals they use are not as effective as I hope it would. From time to time, I see these little bugs, so Terminix techs had to come back. And when they do, they recheck and do what they need to do. I would suggest them to others.

There seems to be a huge gap between Customer Service and local branches. I received a notice that my account was delinquent and "suspended" for non-pay. I called the Manager at the branch to discuss immediately. Left a voicemail message indicating that my account could not be delinquent as it was on "auto-pay" to my AMEX. When I called Customer Service they said that my account was cancelled by the Manager back in July of 2018. I did have a conversation with him but we did not leave the call with cancelling my contract.

I had ants inside my weep hole and they had crept into my home. I called Terminix and since Terminix came out, I didn’t have ants anymore. I’ve been with Terminix about two years now and I’m on a routine schedule with them. This past year, I called them out four times in between because I might have seen a spider and wanted to get it sprayed again. Their service is going fine. However, I had a problem with the new guy who had started to come during the summer. At that time, he wasn’t very professional. I didn’t like the interaction between us and I didn’t like the fact that he was calling me ‘Bud’. I wrote a little report up. I sent an email back to him voicing my concerns about it. After that, it seemed like it was taken care of because the interaction between us now is totally different. So, it’s okay now. Other than that, everything is fine with Terminix. I appreciate what they do and I’m very happy with it.

Terminix is very good. I have a yearly thing with them where they come out and check for termites, and they let me know about the schedule by phone or mail. Their reps do the right thing and the techs who come out look and crawl all over the place. They come and really do their own thing. I just follow and watch them. And so far, I don't have termites.

Terminix comes out for an annual termite inspection. I'll give them information and they would forget all that so, it seems like every year, I have to start all over again. And at the very least, I have to reschedule with them when I won't be there. Then once I get an inspection schedule, the first people that I've worked with have been satisfactory.

Terminix gives you your money’s worth and their service works well. I've had their pest control for about 6 years now and I've only had a few interactions with their reps because most of them have accomplished what I needed to accomplish. There have been different technicians and some of them have been what I consider good. However, there was one time some of them have ignored what I told them, which didn’t make me happy. So, I'm satisfied with their service most of the time because I'm still taking it. There are fewer scorpions now and I'm happy about that. I knew from the get-go that they would likely not get rid of them 100%, but they’ve been cut down tremendously. I would recommend Terminix.

I use Terminix for termites. I've been using their services since 1996 and they come out for year-end inspections. They did a spray that's supposed to last and kill everything out. They just come back each year to see if there is any termite activity. I get an email in the evening telling me that they made an appointment and that technicians are gonna be here the next day. But a lot of times, my schedule doesn’t reflect that so they need to improve their customer service in making their appointments. Also, their technicians have been very young and questionably experienced for the last couple of years. They've been polite, though.

I live out in the country, and Terminix came out because of the bugs and the rats. They come out ever three months, and they tell me when it is time for a service. The tech who comes is very nice and accommodating. The job he does is very good. As far as bugs, I don't really have much of that anymore. They seem to take care of the rats when I do have that problem. But, the rats and the mice come every year, and we are not getting rid of them permanently.

The previous owners of my place signed up with Terminix and I kept it going because of the termite problem. Also, Terminix has a guarantee that if I stay with them, then future treatments and future damage would be covered. I've had their service for 10 years now and I haven't had any termites. Apparently, their treatments are effective. My interactions with the technicians have been favorable. They call me, they schedule, and they're very timely. They come out and look and they are polite.

Yesterday, the Terminix technician went to all the rooms, sprayed and checked everything out for us. Lee usually comes to our house and he's really awesome. He gets things done and straightened. We were supposed to have a five-point inspection and Terminix reps kept calling about it but we have yet to have someone come out and actually do that.

When we moved into our new home, there were termite ants, the black ones, on the front walk. Our friend did the construction work and he said that we better get it because it could do damage. So I called up Terminix. They came and then they came back a couple of weeks later because it took time for them to kill the ants and they were inside the house as well. The man's name was Anthony and he sprayed the windows in the back and the front where we saw the ants. He also did in the house wherever we saw the ants.

They are very inconsiderate. You are afraid to ask for help. They do not return your calls or texts at appropriate times. They did not bring mouse or rat traps with them and try to get your money and then give you really bad service. I am so disappointed. I'm disgusted. I have been very patient. I have wasted days waiting for them and they wouldn't show up. I want a refund and I even don't think they deserved one star. Will hire another company.

I have been working with Terminix for a year now and I had a good experience with a particular gentleman named Juan. He was good and he explained a lot of stuff to me. Some people come and they wanna rush because either they needed to go to their next job or something else, but Juan took the time. When I asked him what a particular bug was, he took the time to tell me that. He also made suggestions and even suggested that I cut my grass and the weed around my house. Sometimes, people are timid and don’t wanna tell the homeowner what they need to do, even though it’s their home, and sometimes, we need to know those things.

When I had Terminix come out for bedbugs, everything went as scheduled and planned. The service was well-done and the pest activity has been considerably down since then. Plus, the interactions with the technician were very good. I'd tell friends that they shouldn’t shy away from Terminix.

We were doing preventative care, but we had a big issue in our house with spiders. We were with a Colorado local pest service before but we switched over to Terminix because they were cheaper and they said that they might be able to deal with the spider problem a little better. The first time they came through, they came inside and did all the baseboards in all the bedrooms and around the house whereas my previous pest service didn't because they only did the exteriors. From what I could tell, we've been doing a little better on the spider side with Terminix which is good 'cause I hate spiders. I have a quarterly plan set up with them and overall, they're a pretty decent pest control.

We’ve had Terminix since ’78 and they check the house for termites in the ground. They did the grounds when we first had the house built and they’ve done it every year since then. The only thing is that the price keeps going up quite a bit each year and I don’t know why it has gone so much. But other than that, the techs do very well even though they change from time to time.

We had ants and the company we were using was not performing. Since Terminix has been coming out, they're trying really hard to get rid of the ants. It’s just not completely gone yet. 90% of the time, we have the same guy and he’s great.

Whenever I need something, I would call Terminix up and they would come out and give me a date. If they have to change it, they always let me know. Last time they came out, they removed those dark things they put outside on the side of the home and they gave us some extra ones to use, just in case we would need them. During the winter time, there is more pest activity and my granddaughter says she can hear them like scratching in the walls. But I don’t hear anything. We check them for droppings. Then I would put a trap there. About three months ago, I heard something squeaking in our living room behind the couch. So I looked there and I saw two. So I figured those were babies. They got caught so we're catching some but I know they're not all gone. I know that much because it's an old house.

Terminix comes out every three months and when it’s time for service, they let me know. The pest activity could be better but the technician was very polite and helpful in the areas I asked him for. He did whatever I asked him to do.

We've been using Terminix's services for 12 years now. We initially got their services due to the water bugs on the side of our house that were terrible in the fall season. They would set up a service and come out every three months and if the date doesn’t work for us, we just email them back and reschedule. Over the years, several different technicians have come out to our house and they've always been friendly and have done a good job. We would usually talk about where they were from because they were usually from the Des Moines area and we're ways out.

I had a problem. I went to Terminix because I had mice. I told them I wanna get rid of the mice. They said no problem. But it was a year of spraying for bugs, not mice! I said, "What's this gonna do for the mice?" They said, "Oh, you have a mouse problem? Okay, fine." They put out four traps and that was it. A man came out in January of this year. He actually looked at the exterior of my property. The front and the back. Then he came in and he looked at the walls. He said the problem was that the mice were coming in from next door. He said they do have a treatment for that. They came along and they treated it with caulking and that closed it off. There were no mice after they did that. They were very good. They seemed to know what I was talking about and they handled it very well. The last couple of calls did not go very well because I expected them to treat for the darn mice, and it wasn't happening!

I've had Terminix treat our home for cockroaches. My mother-in-law moved in with us from an apartment and my son stored some of his belongings in my home from an apartment. I got critters from an apartment and Terminix helped, so we bought a year with them. They've done two treatments for us. We also purchased termite protection from them. We call them when we see an issue, and we have a year to have them come out as often as we want them to.

Terminix came here a couple of times to spray, which took a few minutes, and just left without saying anything. I've had them for less than a year, and I suggest that someone do their job, then say what they did before leaving, and don’t charge so much.

Terminix came a month ago to exterminate the basement. The contractor was professional and he's the same one. When I'm not home, my parents know he's coming and he does the work. The last time that he was here, he exterminated when there were kids in the house and my sister was upset about that. The products are supposed to be safe but she wasn’t happy with that and she has been asking for natural products which is hard. The contractor and I talked about it. He said the products are not harmful but I don’t think that’s the case. Nevertheless, the pest activity has decreased since he has been coming out.

I spoke with a gentleman from Terminix and he's the same one who comes out. He called several days before. I shared with him that I know he does the exterior but I saw some activity in the home and I wanted him to spray in the home. He told me he would and he would give me a call when he was on his way. He came on the day he said he was coming, but he never gave me a call to meet him there. He did the exterior of my home I guess because he left a piece of paper saying that he did. I didn't call and complain. But before then, I was able to call the 1800 number and someone got on the phone immediately and addressed my concern. Also, since the tech came out, I haven’t seen any pest activity. Terminix is good as long as there is no heavy rain following the treatment.

We scheduled a service with Terminix and the technician came and did his job. It was good and I had no problems with him nor with the insects. I've done business with them for several years and I've been very pleased.

About 10 years ago, we signed a contract with Terminix. They guaranteed our house would remain free of termites and the contract sort of got dropped. We stopped getting the renewals from Terminix and one thing led to another. I called the local office and they started sending the technicians again, but we never had any kind of agreement. So it was this really weird thing. But Terminix continued to bill us every year, but we never had an agreement.

Terminix holds a termite bond on the house. I have a normal contract for maintenance and upkeep and they come four times a year so I have very little interaction with pests. My normal guy would call a day or two before to say that he's coming over unless it rains. Then, he comes out, does his normal stuff, and leaves me the paperwork.

I purchased a home and in the past, it had termites. It already had Terminix for coverage so I just kept it. Their tech came out recently for an inspection and he was very nice. He has been with the company for several years and he did a thorough job. I've never dealt with termites and don't know a lot about them so hopefully, Terminix is doing their job right where I don't have any worries.

I like Terminix. They're nice to deal with. I've been with them for several years now and I have no complaint with them. They call me when they're coming on a quarterly basis and I get the same man every quarter to do a check, and he sprays around the exterior of my house. I recently had a termite inspection and my interaction with them was fine.

I agreed and paid for a one time service with no recurring visits. I have now received a bill for unwanted, not contracted, and not performed service. 7/13/18 Door to door solicitor offered a ONE time service costing $104.94 (incl tax). I agreed to the ONE time service and paid IN FULL with a check. 7/16/18 Terminix tech performed the service to my satisfaction. 11/3/18 Received bill (380300131) for service provided on 10/25/18. I have NO knowledge of anyone from Terminix being here on that date. I called Terminix and was told that someone from the local office would contact me.

We just had a regularly scheduled treatment for exterior insects and rodents. It has reduced the occurrences of insects in the house. It’s done quarterly, so they just text me when they're coming out again. Usually, interactions with the technicians are very good. They're always polite, come to the door and tell me they're there and what they're doing. We're happy with the service that Terminix is providing. They're not the cheapest guys around but they do good work.

The technicians from Terminix came recently to do tenting. The representatives over the phone and the technicians were fine but the process sucks. We had to bag all our food and move out for three days.

We had ants and after I called Terminix, they came out, did the inspection and started treating. We had Terminix for a year and a half and the reps on the phone were great. They did exactly what we asked and were really helpful. The technicians were great as well. They were friendly and they gave us a lot of helpful information on what we needed to do to help prevent the critters from coming back.

I'm the new residential manager and the previous manager told me that Terminix comes out once every two months. It was past due for the technician to come out so I called them. He came for regular service and he is doing a wonderful job.

We have Terminix come out to service our home quarterly. The experience with them was fine but we wish they would call before they came. They just show up at the door. But, other than that, our experiences with their techs were fine. I would recommend Terminix.

Due to a mouse problem back in July, I called Terminix and they put out traps, put in the chemical they need to into those things, and then put out the flypaper kind of stuff. I paid to have the whole outside checked, and so, the tech walked through the different places with me and showed me the pipes where the mice might be coming up from the basement into the first floor of the house. The guy also went up on the roof. The techs have done all that I know for them to do and everyone that has been sent out has done excellent service. The last time a tech was here we did everything inside, and since it was a different guy, I also walked him through to show him where the traps were. He replaced the bait and those traps, and gave me another trap or two because he thought the mice might be coming in the furnace room in the basement.

I've been with Terminix for 50 years or so and they've done us good. The only thing is that their fee just got out of range. We’ve had this contract with them since way back in the 60s and they sprayed the house one time. They come every year and inspect it, and that’s good, but they’ve been charging me way too much money because they've never had to spray it again. And they agreed with me. Thank goodness they gave us a discount. Last time, they visited for a deduction on the payment and they did it so I'm well-pleased with them. The technicians were good too. They did all they could. They did that one spray and we’ve never had another issue since. It must have been a good job and if it’s lasted 50 years, it’ll outlast me. I’m 85 now. So far, we’re pleased with Terminix and I would recommend them to a friend.

Terminix rep came to house on Monday 11/12/18. Pricing seemed reasonable so I gave him my cc. He wrote it down, said he'd have to send it in to corporate and the next day I'd receive an email detailing my service quote and receipt. And service would begin on Thursday. I went to use my debit card on Wednesday morning to get coffee. My card declined. I called the bank and learned on Tuesday, my card had been used at several locations without my permission. The service rep was the only guy that had my cc on Monday and I had never received an email as promised. I informed the company via their main website contact me form regarding what happened, never received a reply. The service guy called on Thursday prior to coming to my house to begin work, I declined service and told him what happened. Again never received a reply from the company. I will never do business with this company again.

I was having issues with roaches and then I got a good technician from Terminix that comes out to my house. He's a very good gentleman to work with. He tried to show me the ins and outs and what’s supposed to be taking place. But evidently, right now, it ain’t taking place because I still have the problem. Not as bad as it was at first, but there’s still too many roaches. The treatment is supposed to be every three months, but he has been here every other month or so, because he's been trying to get to the bottom of it.

Terminix's tech came a day early, but I was able to accommodate him. I had a total of $1,200 treatment in August for subterranean and dry wood, and then I found pellets and wings upstairs. I started calling in October and I didn’t get anybody to say that they would come back until December. Finally, when he came, he found the problem was in a closet in the study. He treated it very well and explained it to me, and it was a good service. However, when Terminix sends out techs to do treatment, they leave the toxin all over the sidewalk and the porch. Then I track it inside and my kitties lick it off my shoes and off the floor and then they throw up. A tech also broke the spring that opens the screen door on my front porch getting the ladder in and out. They also upended a shoe rack in my closet and the shoes were all over the floor of my closet so when I opened the closet door, I could hardly do it because the shoes were in the way.

Terminix comes out once a year on a routine schedule for termites. They send me a bill once a year and I pay for it. They come out and do what they need to do to inspect for termites. But most of the time they come out when I’m at work and I can’t let them do the inside. They just chose to make the appointment for me, then they left me a note on the door that said they were here and couldn’t do the inside. If they had asked me, I probably would have been there. They wind up doing the outside and not the inside. This last year they did but it has been a while.

Terminix comes twice a year and they get the pest activity under control. The technicians and the reps have been very good and I have had no problem with them. I will tell my friends that Terminix is good and to go ahead and use them.

Long story short, I called Terminix to come and exterminate for bed bugs. It cost us over $1000 for service and a 90 day treatment was guaranteed also. They want you to also continue treatment yourself, which defeats the purpose of you paying them for it. They expect you to make the appointments after the 1st initial treatment so if you have a busy schedule, you won’t keep up with the 90 days treatment. Long story short, after 3 treatments from them since June, I still have bed bugs. I had to throw out my living room furniture which I’ve only had for 2 years and now I have to throw out both the beds in my kids room which are only a year old. They won’t respond to bad reviews either, only to the good ones. I wouldn’t recommend them to anyone.

Terminix has been great the whole time. They come out and they do my pest control. They also have done rodent protection. I tried to reschedule the service at the beginning, but once it was scheduled, it was hard to change. I realized that I don’t need to be there when they come over to do the quarterly pest control, so, at the end of the day, it didn’t matter. The technician that I have for the quarterly pest control is really great to work with. If I would need to call in for a booster in between services, he's always helpful and he always comes over right away. He knows I have a ring doorbell, so he'll ring, then we'll talk back and forth when he's there. He has been really good. I'm very happy with Terminix.

I need to make sure that our house is bug-free. We've been using Terminix for six months now and we have them come out every three months. Scheduling service has been very easy. We've had pretty good technicians who came out and we're very satisfied with our service. I would recommend Terminix.

I moved in to a house and there were too many roaches for my comfort. I went online to do a quote and somebody from Terminix called me, and I told them to do the service. I scheduled it over the phone because I didn’t like to check out online. Their technicians have all been efficient and effective. I have been using Terminix for seven months and since I've had their services, the pest activity in my home has definitely improved.

Terminix mostly comes out for termites and the representatives are friendly and cooperative. They come out once a year, go around the house and check, and sometimes, they'll spray. It depends on what they find. Since our last service, a few ants have started to show up but I probably wouldn't be contacting Terminix until after the first year. I also get a problem every now and then where they would overcharge me on my yearly bill. But I would talk to them about it and they would change it. I have no problem with Terminix overall and I have even recommended them several times.

I was not pleased with the service I was getting from Orkin, so I went with Terminix who I’ve been using for about two years now. I’m on a rotating service so they come out at pre-set times. I get a notice when I’m scheduled for service and at what time. If I can support that time, I let them know but if not, we reschedule it. The pest activity comes and goes, relative to the cycle of the weather. We’re doing a lot of construction and the pest activity is a little bit up now, but Terminix is aggressively dealing with it. The technicians we've had have been fantastic and they are the reason I stay with them.

Terminix bought out the company that we've basically been with for 40 years. We initially had a termite bond with them then for palmetto bugs too. They schedule the service and they let us know a week in advance when they're coming out. Overall, we're pretty satisfied with the technicians. When we had some ants in the kitchen, the guy put some things in there. When we had some palmetto bugs at night in the dishwasher, he took care of that. I had some carpenter bees outside too and he suggested I get traps. He also did some extra spraying for those. Occasionally, we'd have something and if we call Terminix, they'd usually respond quite well. They didn’t once and it took us three calls to get the guy out here. But that was years ago and was highly unusual.

Terminix comes around and inspects periodically, and they are very professional. But recently, they didn’t adequately notify me ahead of time that they were coming. So my experience in scheduling a service with them wasn’t good because I didn’t know they were coming. They came out of the blue and inspected, but they didn’t come in the house because I wasn’t home. Other than that, the techs that comes out are regular guys that do their job. They treat my home for termites and hopefully I don't see any.

I had a roach issue at my home and I got Terminix' service to get rid of it. Scheduling the service went pretty well and getting them to come out was a little easy. When they came, they told me that if I didn't need them, they'd stop coming. So when they did the first treatments and it really worked, I did not call them for a second service.

I’ve had Terminix for nine years since I bought the house. The process of getting scheduled is reasonably easy. It happens once a year and I do it both online and over the phone. The technicians did a routine inspection recently. They were very professional and gave me updates on what they found. They also offered suggestions. Terminix did what they were supposed to do when they were supposed to do it.

Terminix has been coming out once a quarter for our service. They usually wanted to know what day we would be available, so I gave them that information. Then they called to let us know when they would come out and visit, and to tell us that they were on the way there. Usually, somebody different comes out every time, but the communication with Terminix has always been good whenever they called to let us know who would be coming out. Today, a tech came for a regularly scheduled visit and he was very nice. When the fellow got done, he explained all that he had done and he was quite thorough. Since our service with Terminix began, pest activity in and around our home has been very minor. The service has been doing its job.

I would recommend Terminix. We had termites and what they've done did the trick. After the first year, there was one bait station that was close to the location that had the termites and it was eaten. When I had to rip out a wall and replace some stuff, the termites were all dead. However, Terminix is supposed to come out and check the termites every year and I am confused as to whether or not they are supposed to replace the bait stations every year or just check them. I have to constantly keep on them in order to get them to come out when they're supposed to. Other than that, the person who came out to replace the bait stations in our most recent service with them was very good.

Terminix has been searching out and trying to take care of our pest problem with underground critters that are digging holes all over the yard, around trees and bushes. Derrick from Terminix has been putting out traps, baiting and trying to see and monitor the results of that. He has been following up and so far, so good. This problem has been going on for three years. Terminix treats a hole and it closes up, but then another hole appears. We might have made some progress, but it's hard to really quantify.

Terminix normally comes out here once a year for the termites. When we first moved in, there was some old termite damage that we had to have corrected and cleaned up, get the household squared away, and put it under a bond with them. I’ve had it that way for 19 years now. When their technicians come here, they're nice enough. They inspect the house, make sure everything is good, and give us a clean bill of health. They have been out here thrice in the last two weeks about some termite damage. I've had three different guys so far but I still don't have a resolution and I'm waiting on a call from the regional office.

I have fire ants and wasps around my house. But Terminix is scheduled to come out every so often, so I was only dealing with the problem for a few weeks before I scheduled a respray and they came out within the next week. I scheduled the service online and it was super quick and easy. Also, my technician called me to verify when he was coming out. It was fantastic and I wasn’t home when he was here but he left a nice note about everything that he did on my door.

We have the Terminix service for pest control every three months. They notify us as to the date that the tech will be here and give us a timeframe like from 8:00 to 11:00. And we are going to be here. If not, we’ll try to notify the tech, especially the one that has to come inside the house. Most recently, a tech came and treated the house. Everything was fine and we really liked the tech. He was a good, friendly and seemed genuinely concerned about providing us service. He was probably the fifth tech we’ve had since we’ve lived here. All of the techs were very cordial. But this person was extra special in that sense.

I had to have somebody to make sure I didn’t have any pests around and I've been with Terminix for years. They come on a regular basis every three or four months and they call me to schedule the service. Right now, I got a lady who comes out to do the treatment and I like her. She is really good and friendly. But they change the tech from time to time. So far, Terminix keeps everything under control and things are always as good as when they started coming out.

One of their representative first get into your door by advertising a one time spray for 150$... once he is in and you are about to sign their contract my husband ask again it is for only a one time. The guys then say, "Yeah well every 3 month..." so my husband wasn't happy because this wasn't mentioned at the door. We decided, "Well let's try it." The technician who was suppose to spray arrived 44 min late. Then 5 min later is about to leave my house. I ask him how long will it take to spray... he said they do not spray the inside and again not what was promise. He only put some gel behind my oven when my entire house had spider.

Whenever Terminix comes out quarterly, I am notified when they are coming and I say yes or no. They send me an email so I know to let the dogs in. They come during the day when I’m at work and they spray for bugs. The pest activity in my home has been reduced since they came. I have had a quick and easy experience with Terminix.

Terminix treats my river cabin quarterly and they are doing a great job. I have been with them for three years and they deal mostly with spiders, crickets and bugs. Rodney has been my guy from the very beginning and he does an excellent job. He is very thorough and would always call me before he comes and also, he would let me know what the results were. The pests are still there but are way less since we started with Terminix. I pay online and everything is working good but it would not be bad if Terminix would lower their prices. That aside, I recommend them.

I have had a good experience with Terminix. Scheduling for my service calls was very simple and it was done online. They sent emails saying that it was time to have my service and to confirm yes or no. Then, a technician came and knocked at the door. She did her job and had me sign in her little computer and left. We have had the house treated inside twice and they treated all around the house and the grass. Since they have been out, the pest activity has been better but we still have alley cats and the fleas are controlled and are not as bad. I am very happy and satisfied with Terminix. I have been using them for five months and they got the job done.

Terminix came out to my house to check out some very old damage that was not related to anything in the house. It was in every wood in the house and we found it when the floors were refinished, so we had them come out to check it. Apparently, it was nothing. But they were diligent about it and checked everything. I also have a regular service with them which they do bi-annually and I’ve been using them ever since I bought the house in 2000.

Surprisingly, I received a call from Jeremy, a manager in the local office. He was accommodating and provided a couple of telephone numbers for local contact. I was NOT surprised that he was unaware of the problem. It seems that the Terminix communication system is designed to consolidate all customer contact to a call center in Florida, thereby eliminating the need to deal with annoying customers on a local level. My experience with that call center is dismal. The employment criteria seem to be limited to being able to walk and chew gum simultaneously. I revise my rating upward based on Jeremy's response, but my critical comments of Terminix's approach to customer relations stand.

Terminix came out to inspect our attic because we had squirrels there and they have put in traps. They came out recently to check if anything was in the traps. They have outstanding service. They’re right on time, can always see me within 24 hours and address all of my concerns. I always have an issue when I call the 1-800 number but I got the direct number of our technician so that makes it easier. I would tell my neighbors to use the services of Terminix.

I've been with Terminix for over 10 years and since we started with them, we haven’t had any problem with termites since then. Their tech was out here recently for a yearly inspection. They called and set up the time and the tech showed up on time. He inspected, walked inside-out, and he did a good job to me. He was friendly, too.

Terminix comes out a couple of times a year and checks their termite traps. They came out more often when I first started the contract and now, they've been coming out less often. The latest time they came out, I called them because I thought I saw some termite activity. The guy came out and checked the traps. He also drilled a couple of holes where I thought I saw some termite activity, but he didn’t find anything. The price of Terminix is too high, but still, I would recommend them.

I have an issue with being over billed for services and I cannot get the issued corrected or receive a call back. Problem has existed for 4-5 months. Very poor customer service. Even though the initial services you receive when you call customer support is good but it seems they do not have the authority to correct my problem and I have been promised on 5 or 6 different occasions that someone would call me back but it never happens.

Terminix is horrible and the most unprofessional company I have ever met in my life. They were supposed to spray for bugs and they did. But the technician came out unannounced, so when he showed up at 10:30 in the morning, I answered the door and I was in my underwear. Then said person went to his company and told everybody about it. About a couple months later, that technician told the neighbor that lived down the street that I said that the other technician that came to my house and sprayed for bugs was a wife beater. He also said that I got that other technician fired because I said that.

I have been with Terminix for four years, and for a couple of months over the summer, I had to make several calls back because I was having consistent issues with roaches, spiders and ants. I felt like a couple of times, it was just literally a run-through. It wasn’t very thorough and I feel like that’s why I had to call back to have two more service calls. With one of the guys, he tells me that I'll be fine, that he'll come back and drop some things off. There was even a time when a guy came through to do a treatment after one of my calls because I was having issues. And some of my blinds were messed up and it was not very customer service-friendly.

Terminix's service hasn’t been the same and we’ve been having issues with it. We had to keep calling back. The technician that was doing the service before would give me a heads-up call and say that he was about 45 minutes or half an hour from our house. My wife works 10 minutes from the house and that way, I can call her and she can go over to our house. However, Terminix stopped doing that. We had scheduled services a couple of times for the past year and a half and the tech had shown up twice. The young man that used to come to our house went to another company. He was great and I tried to tell the other technicians how that kid worked, but they weren't worried about it.

Terminix did an inspection of encapsulation service on our crawl space. They do that once a year. They make the schedule and if we need to change it, we give them a call. The technician was very thorough and efficient. She gave us a full report that everything worked okay, 'cause she had to reset the dehumidifier timer. Pest activity since we started with Terminix has been pretty minimal. Occasionally, we see some wasp, but they take care of them. I can recommend Terminix.

We bought an older house and at one point, it had termites. It didn't have termites when we bought it, but we wanted a preventative kind of thing. So, we contacted Terminix. They're mainly screening for our termites. They also let us know if there's any problem under the house since my husband and I are both older now and we don't crawl under the house very well. We've been with them so long and they do treatment every so often. We usually get a letter from them that says that they're gonna schedule a service for such and such a date. If we have a problem, there's a phone number on there but we usually don't, so we just go with whatever date they're gonna show up.

We had some bugs initially and Terminix took care of them. Then, about a year ago, I happened to see bugs inside the house and the tech came in and treated them. Rey, Terminix’s tech, waved when he pulled up and about that time, I had to go into the house. I had some stuff I was doing and I saw him out doing his inspection. By the time I was done, he was done and he was gone. I have one complaint though. My Terminix service payment is yearly and due in March and last month, I already got a bill that said, “Pay your bill now.” It’s not due in October, so it shouldn’t be bad if people can’t pay it half a year early. I’m throwing that money rather than use it. Terminix should not be sending out bills half a year before they’re due.

Terminix comes out for routine spraying and it’s been fine. They usually do the exterior of my home. Their technicians are friendly and professional. We have problems with spiders, so they were supposed to take the cobwebs down. They came back and did it. I've been working with Terminix for more than five years, and the service has been working for me.

I've had a standing contract with Terminix for pest control and termite inspections for the last 20 years. The tech comes every few months to spray around the house, and also, if I see anything. He's doing a good job. He's also always on time and very cordial.

We have been with Terminix for three years and the service has been fine. They do preventative in the ants and in keeping spiders outside the house monthly. They've been on time and the technician was excellent. I recommend Terminix.

Terminix is priced too expensive compared to other places. Nonetheless, roaches are my main concern and since using Terminix, there’s been an improvement. Their team recently called me to schedule the tech's time window, then he came out and sprayed the outside.

Terminix comes to my home once a year for termite inspection and prevention services. Everything went fine the last time they came out. They scheduled their visit, came out, checked well, and gave us a report. Contacting them is all done through their messaging service. We do what we can, but I would like to get a better price. Nevertheless, the techs have always been friendly and they've made my wife and children feel comfortable.

Every three months, someone from Terminix comes to do pest control. And we're now at a point where they just come in the middle of the day and I don't even have to be there. I just get a phone call from the person saying that they did the service and I'm all set. So far, I'm not seeing spiders and bugs so it seems pretty thorough. Overall, the service we have from Terminix is cost-efficient. And they did what they said they were gonna do.

6 to 7 months ago, we started seeing insects in our kitchen. We have been customers of Terminix for 11 years and had no complaints until this year. After 2 or 3 focused treatments in addition to our routine pest control, there was no improvement. We had the direct contact number for our technician, but he stopped returning calls or responding to texts requesting help with our insect problem. After speaking to a regional service manager over the summer, communications improved for a while. Sadly, as fall approached, our technician became unreachable again.

I had termites and I picked Terminix for pest control services. I trust them and they take care of me. Though I am not home much, the technician has been great and they would call me and I’d tell them to go ahead. Since I started the service, I have not seen any critters or bugs and it seems to be doing fine.

We live in a woody area and we have problems with the number of bugs in our house. There were 10 ladybugs in my ceiling when I woke up two days ago and I’ve been finding bugs all over our place which is unfortunate. We've had Terminix for about four months and a tech comes out every three months. We get texted when the three months are up with possible times and I tell Terminix if the times work.

We schedule our service calls to Terminix early on for their team to come over on Thursdays and it has worked well. The technician comes over initially to do a walk around the house and it is when we set up the schedule. I could not believe he came out yesterday because it was in the middle of the rain. So, I had a quick chat with him about delaying the service until next week because I did not want the poison to spread around my house while it was raining. That tech who has been coming here since I started the contract is nice and prompt. He comes in and does a walk around the exterior of the house to make sure that there are no gophers. Since Terminix came, the pest activity has been kept under control unless caused by the rain. So generally, it has been great.

I signed a contract where Terminix comes in and checks the box quarterly as a maintenance in my rental property. The schedule of the service was pre-done as part of the contract and they send me an email when it’s due. They’d show up and the service guy calls me when he’s done and let’s me know what’s going on. They were really nice over the phone and everything was done over the phone or via email. I like the hands-off experience with Terminix that it’s just very easy and what I’ve expected. Also, I like the size of the company and their prices are about the same as everyone else.

I’ve been a Terminix customer for decades in multiple cities and I’ve always been pleased with their response and capability. They usually call me and tell me when they’re gonna show up and if it doesn’t fit my schedule, we can reschedule it. Their representatives were professional and courteous. I’m also pleased with the technicians that they sent. They're very thorough and were professional as you can get. I’d tell my friend to try Terminix. I’d tell them to check to make sure that it’s competitive with what they presently have and give them a shot.

This morning I saw a Terminix technician drive up near my house and walk up my walkway and proceeded to step on my flower beds performing some kind of tests with a long metal rod without my permission. I have video proof of this if needed. I have been a Terminix customer in the past on a different property, but they failed to solve my bug problem. However having someone poking around your lawn/flower beds is kind of suspicious. How do I know they are not planting bugs in my yard?

Everything has been really, really good with Terminix. I had them start doing the mosquito stuff outside, but it was late in the year. But it seemed like it would work for a couple of weeks, and then I was getting eaten up all over again. Maybe it’s because it was so late in the year, and there was so many mosquitoes at that point. Other than that, Terminix has been really great. The technicians that have come out have been awesome. Every one of my interactions with them have been amazing.

I get an email every three months from Terminix saying that the service is due and that we've got to set up. With the most recent one, I went through the procedure and told them the day they gave me was not a good day. They adjusted it and I gave them a day. They sent me a note saying they were contacting the agent to find out when it would be convenient to come see me and that was the last I heard of it. Then, the tech showed up on the original appointment day and I told him he couldn't do the bug service that day. I could understand if they hadn't responded to my email to not do that but they did.

When Terminix schedules us for service calls, the reps usually send emails and say the tech would come likely on a certain date. We also have the option to reschedule. Recently, we had a call that the tech would come. He texted just before he came. He knocked on the door and identified himself clearly so that we knew he was the one we were expecting. He asked if there were any additional bugs or other problems that we were having, and I said no. He also asked if we're going to be needing the driveway, if we’re gonna go out and I said, “Not for the next hour and a half.” He worked in the yard and around the house without coming inside and then returned to the front door to report that he had finished. Terminix did a good job for us. However, they might be a little more expensive than some others.

We had some termite evidence and when we called Terminix, the tech came out and looked around. He also looked inside and crawled underneath our house. He offered us to have an ongoing service or we could have bait stations placed which we decided on. We haven't seen much evidence of termites after that. The techs come out every year to check the stations and replace any bait stations that need to be replaced. They also see if there is an evidence of termites on the stations. That has been working for us. Sometimes Terminix has to reschedule or send someone out at the wrong time or the techs don’t show up, but it hasn’t been that bad and we like their service.

You get nothing for your money. The person who came the first time sweet talked us and lead us to buy a plan for over $2000.00 which was financed by a company they worked with. In addition, I paid about $700.00 on my credit card. I only have mice. They came and do the first treatment and filled the holes, they came back one more time and never come back again. I called them when I noticed mice poops on my counter and they told me they only come quarterly, they send someone to check it out. I continue having the same problem and I requested to terminate the plan. Someone called me and said the service was financed because of that they cannot terminate the plan, she told me that the supervisor will contact me later that day or tomorrow, it's been now almost two weeks no one calls me.

After having a roach problem, I called Terminix and they made a appointment for me that next week and they had Charles come out and after spraying and laying bait and telling me what to do he helped remove all bugs from my house. I am so happy and I'm not embarrassed to have company over. The Terminix guy comes out and sprays outside my home every 4 months and if I need them I just call and explain my issue and they do their work and so far no more pest. Terminix works! I'm happy with them.

I had ants once and I used Terminix. The man who came that time gave me his telephone number. He told me to call me right away if I see any ants and he would be here to help me. And that was what happened. I saw lots of ants again and he came and sprayed. Then he sprayed again. He was very nice and that was why I decided to use Terminix. This time, I had fleas. The technician sprayed the whole house but when we came back after two days, I saw my gown was full of fleas.

I have Terminix for roaches and spiders, but I'm not really sure what they've treated. I see a lot of activity as far as spiders. They have done a lot better with the roaches, but before we had Terminix in here, I did not see ants at all, and now, I have ants on the table, on the bed, and on the bathroom. They're very small ants and you can barely see them. I tried to call Terminix a couple of times, but there was no answer. I left voicemails but never had any calls back. The tech does the job very superficially and walks so fast. The very first time that he came here, it did not even take him five minutes to finish. I wanted to cancel, but they have to go through with it because of the contract. It has been a headache.

Terminix came recently to spray all around the house for ants and critters. They do this regularly and they usually notify us when they get here and leave us a report when they leave. If I need anything extra I would call and they schedule it immediately. Since Terminix has been coming out the pest activity has been minimal. We’ve used them for 20 years and they’re very worthy in evaluating against any other company that you are considering.

Terminix comes out to our property once a month to provide us service. They put down new traps and spray as they walk around. We've been using them for seven months now and we've seen four different technicians. The last one was good and was friendly. He came in, sprayed, and was out. Terminix, however, could be more informative with regards to what they're spraying for. Nevertheless, Terminix really stood out to me.

We’ve been very pleased so far with Terminix's service in Tennessee. They usually let us know if there is a scheduled service call. The tech called and confirmed that she’d be coming out in a few days but I already knew she was coming. I really like our exterminator, Brenda. She’s very personable and she does a good job. She tells me what we could do to improve or reduce the possibility of recurring insects like cleaning the gutters. I kinda stay out of her way and let her do her work. She asks if there’s anything needs to be done. She sprays and she knocks down outdoor spiderwebs and she puts traps down in the garage.

We've used their service for years. We called for an inspection after hearing scratching noises in the attic. Day 1 - Wednesday: used their online service to set an inspection appointment. Got an email stating they will be here the same day afternoon. No one showed up. We called and after being hung up on and waiting for a long time we were told they never schedule same day appointments. Why does their system allow that then? She rescheduled to Friday.

We have used their service for years. This week we started to hear scratching sounds in the attic so we set up an appointment for an inspection. Here is what happened: Day 1 - Wednesday: We set up inspection for mice online (their website). Got an email confirmation stating they will show up the same day. Person never showed up. Called customer service, got hung up on. Second call the woman on the phone says "we never set up appointments for the same day", then why does their website allow it? She reset the appointment for the following Friday. Day 2 - Friday: No show again. No call, no nothing. Day 3 - Saturday: I had hopes that maybe they would send someone on Saturday since initially they told me that was a possibility but no one showed up.

Terminix did an inspection when they put the baits in to kill the termites if they got within 7 feet of my house. I got them in the ground around my house because I didn’t want them inside, but the techs didn’t know exactly where they put it, so they had to come back and try to identify where they were. Mulch and grass covered them up, and they forgot the tool that would check underground, so new ones were put in. I have peace of mind that if it doesn’t work, Terminix has a policy that says they're responsible because I didn’t have termites and I've got the stuff in to stop them if they came. They come out once a year to check the baits and my experience with scheduling has been good. I'm satisfied.

Terminix comes and sprays around our house. They do the outside, and if we ask, they come in and do something in the house. When scheduling for the service, they just call and let us know when they are coming. Also, their technicians are very professional and nice. They seemed knowledgeable and were able to answer my questions. They’re thorough and they get the job done. When we had problems with centipede, we let Terminix know and the techs came out here and then we didn't see the centipedes again. The service has been good and we haven't seen a lot of pests since.

I'm very satisfied with Terminix. I have a termite service contract with them and I have them come out once a year. So far, the interactions I've had with technicians who came to our home have been very good most of the time.

In the beginning, my experience with Terminix was rocky. Before my first appointment, I never got a confirmation and I didn’t know if anyone was coming. I got an email saying that they would call to cancel my appointment but I never heard of them, so I was surprised when someone just showed up at my house. On top of that, he did not communicate at all about what kind of bugs he found and what the treatment plan was gonna be. He just told me he was gonna spray the baseboards in all the rooms, go outside and do a spray, then that would be it. He washed after that so I thought everything was taken care of but it was not.

I get quarterly visits from Terminix and Ronald, the technician that comes to my home, has been doing it for a few years. He is professional, thoughtful, and gets his work done. So far, the treatment is working but occasionally, I have to call Ronald and have him come spray inside the house. The wife's such a freak when it comes to any kind of bug and when there's lots of rain or it gets really cold, sometimes some get through.

I called Terminix to take care of a small cockroach problem in my home. I was told over the phone that their service was 100% guaranteed. I was also told that the service tech would conduct a 'flush and vacuum' to help exterminate the pests. The technician came to my home and did not complete a flush and vacuum but put bait around the home and sprayed the home. I assumed that the tech knew best about the business of extermination. I was told to wait two weeks to call again if I continued to see the pests. I continued to see pest, called, and the same tech came. Two weeks later, I still saw the occasional cockroach, called again and a different tech came.

I've have been using Terminix for several years now. I’m on a quarterly schedule with them and I don't have any pests anymore since they’ve come to service. However, they’ve sent a different technician this last time so I’m unhappy. I like the guy that I had.

We pay Terminix monthly but they don't come out monthly. And they come when we're not home because they just treat the outside. I get a text message before their tech comes out and everybody has been fine on the phone and easy to work with. If there was ever a problem, we'd call them. When we had ants that were coming in, they came out and re-sprayed that side of the house. Before we had Terminix, we were with somebody who was more local but they bought that company and we were kinda disappointed because we like supporting the local businesses while Terminix is a big chain. But they do a good job and it didn't make us go and look for something else.

Terminix came about a week and a half ago, checked outside, and charged me $105. The reason they were doing that in the summer is because of the bees, which I don’t know why they came out to do it now to check when obviously there are no bees. I was a little bit upset because we got $105 taken out of our account without me realizing it.

Terminix comes about every few months and as far as I know, I don’t have any bugs. At first, I had carpenter ants and now, they come mainly for spiders and house ants. Their techs are very kind and give me a chance to get my two dogs in so that they can do their work in peace. I appreciate that they always manage to shut the gates when they are finished so that the dogs don’t get out. I've been very satisfied with their service and I would recommend them highly.

My experience with Terminix has been satisfactory. If I see things in the house that I’d like them to check out like if I see some mouse droppings in the garage, I'd ask them to come out and take a look. But other than that, they generally automatically first call when scheduling our service. They did most of the stuff outside and they looked around and left their people working it. And from what I can tell, everything’s fine. I haven’t seen any pest activity since they’ve been coming out.

I had a very friendly and efficient Terminix tech out here for their quarterly pest control treatment, and as with everything that they do, the experience was fine. They scheduled the service and I had no problem with what they had set. But when I do, I just call the number and reschedule it. Pests have been pretty much nonexistent around our home since we had Terminix. Occasionally, I would see a bug, but it's usually nothing.

We have the quarterly pest service with Terminix, monthly mosquito during the season, and the annual excursion. With the quarterly pest, the activity has been less and the exclusion has worked although the mosquito treatment doesn't make a difference. But it has been good with their reps. Terminix does what I expect them to do and I would recommend them.

Terminix usually comes out to spray for fleas and get rid of rats. I normally call or text them to schedule a service and their reps are good. They're courteous, timely, and they try to answer my questions. The techs let me know or ask me what problems I’m having and if they don’t have the product to put out, they say they’ll be back.

The first time I called Terminix was for spiders and their tech sprayed everything for spiders. The second time he came out was in the fall. It was all those stink bugs and he sprayed again. Then, this last time was for mice and he set out traps all over. The tech was a really nice guy. He was very professional and very good. He always asked, "Have you seen any of this or any of this?" and asked what kind of traps I wanted to be used for the mice or if I wanted poison. I was glad he didn't stick all poison because I didn't want them dying all over in the house. We haven't seen any mice that we haven't got any in the traps in a long time so he must have got them all. He even walked around the perimeter of the house outside and sprayed. If you have a problem with something, call Terminix. They did a good job.

When I rented this house in 2014, I called Terminix because they were at our house previously in a different city. I’ve had them for years mostly for maintenance although we did some carpenter ants this year. The technicians that come out have been fine. They spray and do what they do. With their service, I rarely have any pest activity in the house. However, they’re getting really expensive and I wish they quit raising prices. Other than that, Terminix is great.

We got bedbug treatment done from them 6 months back. But they were never able to help us get rid of them. They treated our place 4 times over a period. Every time they had different reasons for failing. Every time they had different requirements (1st without any specific requirements, 2nd - throw away your beds, 3rd - remove carpet, 4th remove carpet, and now they are telling to remove the wooden frame below carpet which no vendor does. Not even the carpet company. And now we have again to pay almost $2000 to other vendor for treatment to get done.

Since we have had Terminix, I don't know how many times they made appointments and never showed up. Then, many times, when we were out of town and without email, I would get to a place where I can check my email and they would say they were coming that day. One time, without any email or even a call, a Terminix guy showed up at the door. It was a new guy who had no idea that I had a dog in the backyard that would bite him. I wasn’t very happy with those times and that happens a lot. Lately, they seem to wanna just do the outside. We were gone for a month and then when we came back, the tech came and I told him that he could just do the outside that time. Within that month, all of a sudden, we had a whole bunch of roaches in the house. That was the first time that it happened in the 30 years that we've had their service. Nevertheless, when they come, they seem to do a good job.

The technicians that Terminix sent out the last time I was having a flea treatment in my house were all right. I asked them to spray every room as a precaution, even if they don’t notice anything, because these things hide sometimes and if you spray every room, they have nowhere to hide. They said okay but when I saw the bill, it said no evidence of fleas and that they only sprayed a certain spot.

Terminix has good service. They come to our house on schedule every so many months. They were very thoughtful and considerate. When I could not make it at the time that was scheduled, the technician made it at my convenience. He was on time put on his little booties and went to work. He did what he was supposed to do, got it all done and left. However, the cost went up by $6. Being a one owner household, I get in a bind and $6 here and there can mean a lot. Nonetheless, the pest activity around my home seems to be down since I started with them.

I live in the country and I have a lot of spiders which Terminix doesn’t seem to be able to get taken care of too well. But I understand that spiders are a different animal and the techs have to come in contact with them. Meanwhile, the tech who comes out for me, Justin, does a really good job. If I need him in between my quarterly visits, I can call and he lets me know when he's coming. And he usually likes to find out if the date that they've set up is okay with me. He'll also let me know on that day that he'll be here at such time. Overall, Terminix is helping with my pest problem.

I called Terminix to de-web and for rodent control. When I signed up, their reps came out the same week and did what they had to do. There was one individual who came out and explained everything. He was really good in giving a detailed description of what he was gonna do and what he did. He was very knowledgeable. They were gonna put some chemical down to prevent from ticks, termites, other insects, and parasites, and I was told by the salesperson that when they sprayed whatever foundation they put down, you could see it's gonna be looking like little grains of soap on the floor.

I purchased a 1 year wildlife package from Terminix. They came out right away when I purchase it, however, I have been calling for almost 5 days now. No one had the decency to return my call. I have a bat in the house and now I have to wait for 1 additional week to get a Terminix guy out. This service sucks.

I call Terminix if I got a problem and they take care of it. Their guy was out there about two hours ago for a regular service. He did a super job and I like to have him every time. He was very thorough and professional. He has the initiative that I want an employee to have.

I've been using Terminix for pest control for 15 years. Aside from their name, Terminix has always stood behind if we have a continuing issue and they come back and do an additional trip for us without any hassle at all. They spray outside and inside twice a year but they don't do both every quarter. I get an email and a text ahead of time before they come out. I also get a text when the gentleman's on his way. They've always been pleasant, knowledgeable, and easy to work with. We still have pest issues but we knew that when he got here because we also need to trim the trees away from the house. Overall, we've been very happy with them.

My experience with Terminix has been good but it has been very frustrating to keep appointments with them with our annual because of our work schedule. The only time I dealt with them was during our annual renewal time and the annual inspection. They have a tendency to schedule a visit without asking, and then change the time of that visit, and call on short notice and tell us when they’re coming. They are not organized, and they do not consider the consumer in the scheduling.

When I started with Terminix, I was okay and happy. I was a satisfied customer. They were very responsive and it was very easy to get through to them. It was easy to talk to them the first time into scheduling appointment and it was very simple. After that, I don’t know what started happening with them and it seemed like every phone call after another, there was one problem after another. It was difficult to get through to someone and then I got tossed around like a basketball trying to figure out who I was speaking to. They wouldn’t return my calls. I had to keep calling back. My calls would get disconnected. I would be told to call someone else. When I did call, it was always like a constant problem. I became a problem to Terminix instead of being happy with my pest control services. And then they kept sending all these different people out to do the house.

I scheduled for Terminix to come out with their office and they scheduled a tech to come out. Everything was fine with the tech and they checked on the level of bait traps that I have around the house. There were one or two of them that needed to be refilled and he described to me the process and showed me what the trap was and what was in it. We've had no issues since starting Terminix.

We’ve used Terminix in a variety of areas, but the first time we called them was when we were having spider issues. They come out quarterly. To schedule our service, they send us a notice, then I decide whether I’m gonna keep the appointment or change it to one that works better for my schedule. I do the rescheduling online. For the most part, the scheduling of our service has worked out. Also, the interactions that we’ve had with the technicians sent by Terminix have mostly worked out well. There was only one time that the technician came and did not knock on the door or leave a receipt, then I had to call and complain about it. After I called, they responded to my complaint and sent somebody out. We've had the service of Terminix for five years and since then the state of pest activity in our home has improved.

We bought a house that was infested with rats and it had big spiders too, which I understand the rats eat. Terminix now comes out every other month. They just come in and replace the traps and spray for spiders, then usually leave something on my door that says they’ve been there. We don’t have a pest problem anymore because of their service. A year ago, I had a mouse in the kitchen and Terminix came out and took care of it. Terminix has done a fine job for us and I don’t have any reason to go look for something else.

Terminix calls and tells me when they're coming and I can call to cancel. They come every three months and they're efficient. The tech comes, identifies himself, and asks questions and if there's anything, in particular, we're concerned with. We would tell him and he would look at it. He goes around, does his thing, and he's done. He's very thorough. The only thing that's beginning to bother me is the cost of it. It keeps going up. Other than that, it has always been very good with Terminix.

Terminix has been really good up to this point. I call them for pest control and they're right here the next week. Lately, I've been calling the last three weeks and I'm just now getting somebody in here. Nonetheless, I've not had problems with the technicians.

I had a problem with roaches so I signed up with Terminix and it was a smooth process. Since then, the pest activity on our property has been reduced by 95%. I have one of the greatest technicians that they have. He's been very pleasant, courteous, thoughtful and he wants to make sure that we get the service that we’re paying for, above and beyond. I live in an area where there are a lot of trees and so when it rains, I see a couple of roaches but he comes right out and takes care of it.

I needed some bug spray so I picked Terminix. I have their service on my house and my tech, Keaton, is one of the best. I have been with them for about 20 years now but their price keeps going up every year. About every six months, I get a card saying they're gonna raise the price. I'm on a fixed income and that doesn’t sit very well with me. This has been going on for at least three years now and they'd say they'd cut it down but after they'd cut it down a dollar or two, I'd get a postcard that says my bill's gonna be $5 more. I’ve checked prices in Cabot with some of the bug spray and they’re cheaper. But I like Keaton and if he's still my bug-man and he’s doing good, then I’ll stay with him. So, if it wasn’t for the technician I’ve got, I would’ve left Terminix a long time ago.

Terminix did our external pest control and I schedule my service over the phone. They were pleasant to talk with. The tech did his job and he was good. However, I didn’t notice any change with the pest activity so we canceled. We’ve been their customer for a long time and they are really good. It’s just that everything is in a budget and we did not feel like we could control our own outside pests. It’s sort of a luxury and we decided not to go with that anymore. Other than that, I would recommend Terminix.

When I moved into this property, I had lots of bugs everywhere in the house. When Terminix comes in, the bugs are dead a day or two later. I'm pleased with the service I've been getting from them. I have the standard quarterly service and it gets auto scheduled. Recently I had their service and I had Hopeton as my technician. He worked outside my home. He knew that someone had recently come to seal up some places that mice were getting into my attic. He said that although it's warm now, the bait wasn't touched in the traps but when it gets colder, that's when mice tend to come inside. He said he also wanted to check in the attic when he comes for that winter inspection and spraying. He really knows his bugs and it's almost fun for him.

Terminix came out to our home recently for a routine spray. Their technician knocked on the door, told me he was there and sprayed. If I had any areas I needed him to look at even further, they sent him. We had to schedule a few extra times for them to come out because of spiders and ants getting into the house, and every time we did that, they came and did a good job.

I had another company that came around and did pest control. They would take care of everything but they were a bit expensive, so a couple of years ago, we stopped them and never got back on it. When Terminix came by, they said that if I do the first time treatment with them, I could get a discount and get the termite and pest control. I thought I was getting a great deal and that it was for the house as well, but it wasn’t. I went for the cheap deal and got confused.

Scheduled canceled without informing me. I asked if I can speak to the manager, never call me to explain why my appointment was canceled. No one made an effort to resolve my issues. Not a good company. There's many pest control that you can go cheaper and good customer service.

We had an issue with bed bugs and at first, I was bewildered. I didn’t quite know which way to go. I’m renting the house out to a family member and I was living 350 miles away. But with her being a family member and a tenant, I had to do something right away unfortunately. So I surveyed my options and looked on the internet. I thought Terminix was a familiar name and a big enough company that has a significant footprint. So after getting some estimates from smaller companies that settled off the Philadelphia area, I decided to go ahead and try Terminix. They came on over and gave an estimate, and I was really amazed at how expensive things were. The fact was that with bed bugs, you don’t just go in and spray once. After I was revived from fainting after hearing the price, I went on, bit the bullet and had Terminix do their magic.

We had ants and mice so we sought for the help of Terminix because I trust them. My parents and sisters have used them. They've come out four times during the year and they’ve always been good to me. They’ve been very polite. The tech had me walk along with him. Since the treatment there had been no ants, no mice and no bugs. It’s been really good. I’m on the road as a truck driver and the tech just did the outside. He said to give him a call if there’s any problems, and next time he’s in, he’ll check the inside.

It's been a good experience with Terminix. I get an email notification from them two weeks before the day of the service and then, I get an email notification that the tech's en route. He also usually calls a day or two days before to let us know he's coming and to confirm. He shows up, does his service, and then leaves. Most of the time, he just does an exterior service. He also asks if we're having any issues and if we have, he'll walk around the house and identify them or do some treatments. I like Terminix's service. Since we've had them, the pest activity around the house is less.