Terminix Reviews

Will destroy your roof, water line and steal. Salesmen are used car lot salesmen type. Their managers are fat and lazy. Terminix ONLY GOAL is to get your MONEY...period. When Terminix makes a mistake they HIDE behind preconceived agendas with clear charlatan intent. Watch Terminix work from start to finish OR YOU COULD be robbed and Have your home roof and water line destroyed. BE WARNED...or be a sucker.

So I called Terminix for the first time because me and my partner just moved into a house. When I called they said that the original price of the first service is $189 but since I am law enforcement and they had a $50 promotion my cost would be $139. The guy came out for the service and I thought everything was good. I look at my bank account this morning and I was charged the full $189 even though I was promised $50 off. I don’t like being lied to and I think when I called into the customer service because of the error I can’t reach anybody. I think I will be disputing this transaction with the bank and canceling my service and going with another company.

I had an appointment today from 5:00pm to 7:00pm. When the technician failed to show by 7:00pm, I called the main number. The call representative tried to call the technician but he was not answering his phone. The call representative stated the technician would call me and that I should wait for another hour. It is now 8:00pm and still no one has shown up or called. Simply, terrible service.

My first experience with Terminix was awful! I had an appointment with confirmation email. We stayed home from 8-12. And they never showed up or called. We got it rescheduled for 2 days later again never showed up or called and I missed work. I was promised by 3 different people a manager would email and call me. Now it's almost been a week and no one has reached out. Warning, dont waste your time.

A few years back a visiting friend brought (gulp!) bed bugs into my home. I was unaware that this friend had them until it was too late. We purchased commercial sprays and discarded all of our furniture (probably over the top...) but I wanted to be sure we had eradicated all of them. I called Terminix to inspect afterward for peace of mind. The technician came to my home, but after a thorough inspection told me that he felt we had eliminated them. He did not charge me a single cent and gave me peace of mind so I could sleep again. A few months following we had to move (not because of the bed bugs). I wanted to be sure that the house we were moving to was "bed bug free" after what we had just been through. Again, the technician came to our new home, completed a thorough inspection, gave me peace of mind, and charged me nothing. I promised that I would always keep Terminix in mind for any future services. I upheld that promise!

Updated on 08/01/2019: Well they apologized for the CONTINUAL emails and assured me that my name has been removed from their call list. I received another one. NOT SURE WHAT I HAVE TO DO TO STOP THESE COUNTLESS EMAILS!!!! I DO NOT WANT TO USE THIS COMPANY.

Terminix is very unprofessional. I had a scheduled an appointment and the day of my appointment if I hadn’t called I would have never known that they rescheduled my appointment a week back. I called and got 2 different answers from both reps and then they told me the manager was on vacation which is why my appointment got pushed back. I asked how is any of this my problem when someone scheduled me for today in any event I canceled service with them and would not recommend them to anyone EVER because the call center reps have scripted answers and no one gives courtesy calls nor offer any apologies or solution.

We recently discovered a potential rodent issue in our attic. I called and scheduled an appointment for a free inspection. The appt was scheduled for 7/23/19, from 10-noon. The appt time came and went with no technician arriving at my house. I called to inquire and was told the “Local office” didn’t confirm my appointment. I rescheduled and was told they could come on 7/25/19, from 8-10am and I would receive a confirmation call at 7am that morning. On 7/25/19 at 7:30am, I called to confirm that someone was coming out since I did not receive a confirmation phone call. I was informed that my appointment was scheduled for 7/26/19 from 8-10am. Ok, perhaps a slight miscommunication (again) but I was told that someone was coming on 7/26/19 and that I will receive a confirmation call within 30 min beforehand.

Called about fleas and the first time they came to spray my home, first they were a full hour late. They said they would be there between 8am and noon and didn't get there till 1pm. Spent less than 10 minutes in my house and left. He only sprayed around things. Didn't even get in the corners or behind anything. I was told to wait 4 hours then I can return home. Once I returned home I did everything by the book to help get rid of the flea, vacuumed and removed anything that could have flea in it. Absolutely nothing changed, my house was still infested. I have no pets. I got the fleas from a couch that was given to me, which has also been removed from my home. I called the next day to Terminix and at first the manager, Mike tried to say I wasn't doing my part, as in treating my pet or vacuuming. I told him I have no pets and I vacuumed 7 times.

If I could give this negative stars I would. I canceled services with Terminix before because their techs kept saying no signs of spiders on premises even though I purposely left spiderwebs up for them to see and sent pictures to tell them why I canceled the first time. Stupid me, I went back to them and I've had poor pest service provided multiple times starting on 5/18 and requested a refund since I was still having the same issues. First I told our tech (Derrick) before he came we were having issues with carpenter bees if he could address that issue which he said yes. We were away and when I received the email, I noticed it wasn't addressed and when we returned home, still had carpenter bees in the same location I told the tech. I called and complained and said I wanted a refund for the service since I went out and bought product to take care of the bees myself.

I scheduled an appointment with Terminix to remove a bird's nest from the eaves on my house on 2 separate occasions. They did not show up for either appointment. I will never use this company or recommend this company in the future.

A Terminix employee came to our home promoting discounted services for our neighborhood. We reserved our appointment day by giving him our credit card info. Someone did show up on our appointment day but he sat in his truck for 15 minutes and then left. On Monday we Terminix charged us $85. When I called for a refund I was given the run around and today I was told we were charged for services done on Friday. I got angry and yelled at them that no services were done, I want my money back, and they can't do this to people. They hung up on me. This company is a scam and is full of liars and thieves! I am letting everyone know how I was treated and look forward to helping this company lose business like I lost my money. I give this company no stars but unfortunately I was forced to give it 1 so that people can see this review. Please take it seriously. We work hard for our money and NOBODY should take it from us for NOTHING!

I had services "supposedly" done on 5/23/2019 as I was schedule to have but the service technician Eric never did what he said he said he did and was going to do. But surely enough I was charged for services that I never received. His supervisor called me and was upset and by the time he finished my service contract was cancelled by both agreement and was supposed to receive a refund but after 2 months later still haven't received it back on my credit card.

We purchased a drywall termites treatment back in 10/18 for which we paid 1042.00. I found out a week ago 7/15/19 that I have subterranean terminates and still have drywall termites. I called Terminix and spoke to Barry and Carl at my local branch, and basically I was told that I need to purchased additional treatments and that they could give a discount on a tent without sending a home inspector/technician to my house to find exactly was is the issue. I completed understand that I didn’t purchase a treatment for subterranean termites; but should this issue be brought to the homeowner attention when a home inspection is done before something more serious happens such as having collapse ceilings like it happened to us? Otherwise the home inspector didn’t do his job right?

We have had a Terminix Guarantee since at least 7/1/2004. The guarantee says that they will treat our home and property (bait system) and annually inspect the home for any damage. If there is damage found while we have paid the annual fees, the guarantee covers the repairs is any new damage to our home. Terminix has annually inspected our home. In September, 2018, we found termite damage in the drywall of in several places in our family room. We contacted Terminix, it was inspected and found to be accurate that there was termite damage. At the time, we understood that our local office was without a manager, but they did send people to take a look and confirm that we were eligible for repairs based on the Guarantee, which we were up-to-date on any invoices.

I found a few centipedes or millipedes (not sure) in my room and I called Terminix. The guy was nice when he came out, but he didn’t do the best job. He only sprayed where my bookshelf was where we saw a couple. I asked him if they would be in my clothes or in my bed, and he said no and it was ok to sleep in there. I didn’t! Thank God! The next day I went to start to do laundry and there were a few in my clothes that were alive. They were 1/2 centimeter and smaller. I flipped out and called Terminix. They were terrible, never got back to me. I called and set up an appointment and they couldn’t come that day. They made me wait until 3 days later even though it was because the technician was not thorough. I was promised the service manager would call and they didn’t. I also got disconnected a couple of times. Also I finally got the technician's number but it was “busy” and then “disconnected". Totally ridiculous. Waste of time.

Terminix set up service for our home. It was to be today between the hours of 8-12. We have a lot of animals and were told to put them away from the area. They would call 1/2 prior to service. We caged the animals at 8 and waited. By 11:30 we heard nothing from the company. I called and was told 'the technician had already been there'. I told her that was not true because our property is totally fenced and gated. She said 'I don't think they would lie'. Ha! All I got was lies from there out. Called again at noon and was told 'a supervisor would get back to me within a half hour'. No call. I called again at 1:10 and was continuously put on hold.

Several years ago I hired Terminix to install insulation in my home. They measured my house, calculated how much insulation was needed and I paid to have it installed. As a disabled veteran of about 70 years I could not climb into attic to see if they got every corner but poked my head in and it looked great - the installer assured me they used all the insulation and it would be great.

A year ago in 2018, I suspected that I had termites so I called Terminix. They came out and confirmed my suspicion. I scheduled an appointment with Terminix immediately. The termite problem was resolved. This year in May, I was contacted by Terminix indicating that I needed them to come out and service the bait pods. There would be an additional cost for this service of $349.85. I contacted Terminix, paid the service fee in full, scheduled a date for Terminix to come out. No one came out at all, I called Terminix after checking my security surveillance footage, no one had come out at all. I was pretty upset that I had been lied to.

On 6/19/2019 I have inspector came out inspect my home. He had told me it was termites in my master bathroom and the bedroom wall. After talking over with him and I have sign the contract with company that included bait system and treatment of the affected areas. Soon after inspector had left someone from the company called me and came out, installed the bait system surrounding area of my home. And also the utility guy knock on my door and told me he had to cut a hole for the person who will be coming out treating inside of my home, but he didn't have any shoe covers and the ladders to cut a hole above the ceiling.

Was scheduled for gutter on the house on 7/15, they never showed up. Then got a call saying it will be 7/17. They got there about 3:00, but did not have all the parts. They put up two gutters and said they will have to come back 7/18. Now they called and said they would not be back out until 7/19. So now you have charged me for a job that is not done. I don't feel your company really knows how to put up gutters at all. Should have gone with a small local company. If this is how you do business I know I will never be back.

Two gentlemen came by while I was working in yard. I agreed to have Terminix do pest control inside my home and my front/back yard. During their sales pitch they told me nothing would be done unless I was home. I had to work unexpectedly on they day they were supposed to come by. I called 844 251 2164 to tell them and sat on hold for 20 minutes on the ride to job-site then had to go to work.

I spent 3 thousand dollars to treat my home and many areas were overlooked. I went to walk down my front deck steps and the bottom step gave way and broke off and the wood was filled with termites. I called Terminix and they sent a man to come over and he looked around and I was told he was going to put us on the schedule to be treated. I am still waiting. I also just recently had our yearly inspection and was told everything was fine. All he did was walk around the outside of my home. Never came in to inspect. Was told by him that they had to make a separate appointment to inspect the inside of my home.

I have been incredibly disappointed in our Terminix service. The pest control specialist came out 2 times (May 28, 2019 and June 6, 2019) and we still had ants as of June 26th (trying to give it enough time to work). We called/texted again for another treatment on June 27 and June 28 and he wouldn't call us back. I asked for a refund and canceled on June 29th only to be told they can't refund us because the specialist only marked he came out once (email to Terminix sent on July 12th with a no refund response sent back on July 12th).

the check denial, but the local manager admitted the check was submitted incorrectly. I waited 5 days for the Regional Manager to get back to me and did not get the call I asked for from Corporate VP Jay Brown. I told Regional to stop by on Saturday for a replacement check, they showed up two hours later at my house while I was at work. If you want to be abused by a company use Terminix. It's amazing they have customers with the way they treat people.

Honestly to do a decent job would take pages and pages. So, start from the "end", maybe. Sold house with contract(2). I called to let them know and the new owners name. First I get a call scheduling a inspection, told them, "Sorry I already told you I sold the house." Second, an email address to the new owner but to my email address. Went on FB to complain and was told, "We will escalate the problem." Next day, I get a call from the inspector telling me how come I'm not home for the inspection, and then he had the gall to ask me to give him a good review for the call???? The history prior to this is just as bad, calls, no one showing up till the next day, two guys showing up an hour apart for the same inspection. Cust. service telling me that my annual would be reduced $25 for a no show and then later telling me that they know nothing about that, so never saw that $25.

Terminix is the worst company I dealt with. I made two contracts with them for a total of $ 2,000 for termite and pest control. The manager I signed the contract with never answered any calls or messages after the contract was signed. I went through may troubles in scheduling the services with people that were not showing up and I had to stay home and lose hours of work to wait. They didn't even have the decency to call. I spent hours on the phone and despite the promises to give a better service it wasn't getting any better. Not to mention that they did not solve my termite problems. I have to say that there was only one person that cared about trying solving the problems. Ronny the Service Manager for Terminix.

I was not going to be home for the most recent automatically scheduled appointment so I requested a change of appointment online and got an email confirmation that my request was received. Regardless, the technician called me on the originally scheduled date to say that he was coming out (mind you, I was out-of-town and on the west coast, so he called me at 5:30 am!). I said that I could not be there, so he apologized and said that he would have a service manager call me to schedule a convenient appointment. Nobody ever called. They automatically scheduled another day/time. My husband made a point of being home that day (had to move appointments around to accommodate). They showed up and talked to my husband and he indicated that we wanted both inside and outside service (as we have for years!).

I paid for an inspection & installation of traps around the house. Their report consists ONLY of info given to them by my brother & me. MOST of the house was never inspected. I called and asked them to come back per the request of my contractor. They won't even call me back. I have used Terminix in the past w/o a problem. I am furious with them now. Why does it take 48 HOURS to get a measly phone call from them?

After one full year of ineffective treatment for the small black "sugar" ants, I was continually billed for the poor treatments. Contract stated if treatment is ineffective additional treatment would be provided and no charge. Which makes sense, why would someone be billed for treatment that was not productive. Salesman stated the one year can be a trial with NO auto renew. However Terminix stated after the one period ended that the salesman was not permitted to state that even AFTER he hand wrote that provision on the contract and signed it. So not only does Terminix not treat effectively but does not honor contracts.

We contracted with Terminix when we had a small infestation of termites at our second home. Bait stations were placed and we were told they would be inspected 2x a year. This has not happened. Last year after multiple calls they sent someone out without proper equipment. This year we started calling in May trying to schedule a service. We have called several times; each time we were told we would get a call back within 24 hours. No one has called back. We have tried every number listed for Terminix with the same results. I have even asked in their "online chat" for a manager to call back and was told to call toll free #. I would advise anyone considering Terminix to find another company.

Terminix started out as a great answer to our previous company. They did a good job in prevention and responded to our individual needs. A couple months in, they passive-aggressively decided that they could not continue to show up to our location before we opened. We serve food and cannot have treatments done during peak meal times. Instead, they showed up whenever they chose and treated the outside and never came inside.They charged us for these treatments without any signature, and then refused to respond to our phone calls and direct questioning of why they could not come in before we opened.They decided on their own to stop giving us what they said they would when we set up our account, and completely refused to even inform or talk about it to us.

I've been using Terminix since March. In April, I had a technician scheduled to come out during a 3 hour time period. As I waited for 3 hours, no one showed up. I never received an email, text, or call about it. I called back and had someone rescheduled. The representative I spoke with was rude and didn't care to help with my issue. The technician came and did a bad job, he was so stingy with spraying certain areas. I had one technician who came out and did an excellent job though I do not remember his name.

Initial call appointment scheduled for same day. Sounds awesome right! Waiting, waiting, waiting, nothing. So, I called Terminix. They said, "I’m sorry." There was no appointment set that’s why a technician did not come out to the home. I’m thinking ok ok. One small little mistake. Sure I took time off work, but ok I really want the fleas gone. Rescheduled for Saturday from 1-3 pm. Ok this works better for me. At 2:35 pm no one has called me so I’m getting worried. I called and the rep super nice. "Yes I will call the technician." "Sure sure." Placed on hold, after a few minutes, "Sorry the technician did not answer the call." "Ummm ok. Thank you for trying."

Called Terminix last year for extermination. They did a fine job. However a year later I started getting emails and phone calls trying to schedule a follow-up service. I repeatedly told them I did not want any follow-up. However they apparently still came and did service (while I wasn’t home) and debited by bank account without any authorization.

Worst customer service I have ever experienced in my life. Terminix Failed to show up to two home inspection that I took the days off of work. When I tried to speak with someone on the phone I just got the run around and on hold for an hour. I then asked for a refund of my first service and they said they would speak to a supervisor and came back online and said I couldn’t receive one. Then they said some from the local branch will call me in 24 hours and they never did. I will never use Terminix again.

I have used Terminix about 10 years and have found their service to be consistently of a high quality. Their cost is a bit high but they have done a great job protecting my home from termites. They perform these services subtly and provide adequate notice as to when they will be coming and how long they will take.

I am a mother with two babies under two. I do not have time to sit on hold for over an hour to try to schedule a service. I called three different numbers, been transferred and hung up on. Finally got through to talk to somebody who had to transfer me again where I have been on hold for an hour. I could’ve bought bug spray and sprayed my entire property in the time that I’ve been trying to make this service appointment. This would only be my second time being serviced. And the first time wasn’t a great experience. We were not informed that all pets and kids had to be off the property for two hours. We have two kids, two cats and three dogs. This was a huge inconvenience but I understand safety first. It would’ve been nice to been informed ahead of time. I’m canceling.

Do not use this company for bed bug service. I paid almost 1k. I received a mattress protector, they sprayed and used some kind of dust for the crevices. I had to remove my socket covers so they could apply the dust. Bed bugs were still there. Terminix came back and sprayed again for free and it still didn't kill them. They're super expensive and I will not use their services again.

They came several times to treat for my pavement ants, which get into the house and bite me. They said they could only control them, not get rid of them, since they were probably living underneath my driveway. For the expense, I found that just spraying with Ortho Ant Spray twice per year worked better than their expensive services.

Wish that I could give them less than one star!!!! Terrible customer service!!! Continually cancel and change scheduled appointments, due to overbooking and weather. Not reliable maintenance for mosquitoes throughout the spring summer. Last appointment was over six weeks ago and only scheduled after I called multiple times to see where they were. Oh, by the way they were supposed to come YESTERDAY to make up for the last missed appointments (Before the holiday weekend), guess what they were? A "NO SHOW" and they didn't even call, just blew me off as usual. Called the customer service line and complained, I was told, "Sorry you have no scheduled appointments for service." When I said that was unacceptable and stated that the service was leading me to cancel my service, the operator said, "OK, thank you." Do yourself a favor and find a more reliable company to deal with who cares about the customers.

Terminix is competent for getting rid of termites. I've had no problems with termites since I signed up with them. However, having contracted with them for "pest control," I've had to stock up on my own supply of Raid, ant baits and the like. When I most need the service, the technicians will be no-shows, and when I call to ask what gives, the appointments will have mysteriously vanished from their records. Also at peak times, the operators at the central office will assert that they can't find an available appointment and will "contact the local office"--which I have no way of reaching, and which never gets back to anyone. I've spent hours on the phone with the central office (the only place you can reach) in the past two weeks. Meanwhile, each day I find insects in more and more places, so that my house is gradually becoming overrun with them--which would not have happened if Terminix had bothered to keep its appointments in the first place.

So, I have a hornet infestation on my front porch, which obviously makes it a challenge to enter my home. There are a large number of hornets that have relocated to a dead carpenter beehive that is in a header over my front porch. I called Terminix at 2:30 to schedule an appointment. The representative said that there was an opening for 7-9pm, which is still daylight where I live. Well, that time comes and by the time it was 8:30, I figured that I should call to verify the appointment and ETA of the technician.

I have been a customer of Terminix for over 40 years and am very happy with them. They are always concerned as to how I am doing and make sure that they check everywhere for pests. And my tech always goes above and beyond to make sure I am happy. Will continue to use them as long as they are in business.

6-26-2019 made appointment with Terminix, North NJ. Stayed home and nobody showed up at all. No phone call from them to reschedule, or "Sorry, we are running late." They asked me when I scheduled the appointment, to stay on the line (phone) and evaluate their employee who made the appointment. She was Ok but it is not the employee who needs an evaluation, it's the management! Today is 6-28-19. Still no one has called. BTW I was on the phone 6-25-19 trying to make the initial appointment and made 4 calls during the day and was NEVER able to get through and speak to a representative. Had to call the next day AND THAT TOOK half an hour to get to speak with a rep. Time to cancel and get someone else.

Terminix sprayed for ants in my home on 6/21/19. I was told after they sprayed if I had any more trouble to give them a call. The next day there was a trail of ants in my house so I called to make an appointment for them to come back. I was told I could request a date and time, which I did. When that date and time arrived, I never heard from them. I called again and was told the appointment had never been set up and they would be calling me. They never called.

I have issues with the supposed service that was rendered at my residence. I have proof there wasn’t any services rendered and I will not be paying for services not rendered. My property is crawling with Black Widow spiders again as well as cockroaches (both the size of quarters), and swarming with flies. I have hung 2 fly traps that hold 2000 flies each, and have another hanging up, and I still have flies. If services were actually rendered, my hedges in front should not look like a Halloween prop, and there shouldn’t be webs hanging from my vehicle parked in my driveway.

I had a problem with termites and called for assistance. A salesperson came out and I signed up for the full termite control package. They came out, put down the traps. Since then I have had two other infestations and I still keep finding live flying termites in my kitchen. I have called and I can't get a timely response. They have cancelled appointments and not shown up when they said they would. I have left messages for someone to call me back and heard nothing. I feel I am shouting into a cave with no one that cares. I would think that an owner or manager or supervisor would call me but that does not appear to be their thing. If someone does want to call me I can be reached at **.

Terminix service is reliable and flexible as well. Their technicians are knowledgeable and really tailor a system to fit your needs. Good communication too re: when they will inspect, what's required of me when they inspect.

I had service with Terminix for a few years. Each time that a technician came out I was thoroughly satisfied. For reasons BEYOND my control at my place of employment, I was unable to pay for my services back in February of this year, until a few weeks ago. Each time that a representative called me, I explained the hardship and informed them that as soon as I was able to I would definitely pay it. On June 5th I was able to pay my bill. I was informed by Customer Service to wait a few days and then I'd be able to reschedule services again. A few days passed, I called back, scheduled an appointment and set up Auto Pay. A few moments later I got a call from a Supervisor stating that I would never ever be able to use Terminix again because I was late twice paying my bill. In disbelief I stated ok and hung up the phone.

It's hard to get Terminix out when you need them. They come out without you knowing before hand, they don't come out when you schedule and appointment, or they send the wrong inspector out for the job....

Terminix provided horrible customer service from beginning to end. They are all about money and not about customer-service and not about common decency. Shame on them a million times over. I will never recommend them to another person and I will tell my story about how badly they treated me to everyone I meet. Sincerely Mary **. A dissatisfied customer of Terminix, a company who treated me very poorly but were all too happy to take my money and wouldn't know customer service if it bit them. And let me say this review is not opinion, it is fact. Terminix will only say it is an opinion so they can get out of taking the blame for their bad customer service.

Terminix is the best, as far as, pest elimination. I have tried others in the past and Terminix is the only company committed to getting rid of the bugs no matter how long it takes. I really like that because I hate bugs. Had a few stops and starts with some of their service people doing the work, but now have the right guy and everything is back to normal.

Hello, I'm a new Terminix customer. I was supposed to receive my first mosquito treatment on Wednesday 6/19/19 between 8am and 12pm. After no one showed up I called at 12:30. A woman answered the phone and said my appointment time was actually this week, even though I had received email confirmation for the previously agreed upon appointment time.

This Company is more interested in selling you other things than doing a good job; unless you watch them, they do as little as possible. They very seldom inspect under the house, force you to spend a lot of money, they do not even come to inspect the work you have done.

Rip off. Never returned my calls or address my issues!! I feel so Ripped OFF! It was not cheap. I am still making payments. I spend almost $$ thousand!!! I feel so cheated and Ripped Off because I am a Single Woman!! Liars!!! Never ever belief what they say!!! They Promise me this and that to get my money a contract and never ever return a phone call.. Do not do any business with them!!!

Came out 3 times to spray for carpenter ants. We had moist wood around a flower box that deteriorated because of a cover over the deck was not drain right. The first time was free. Complete inspection done for any further problems. Good service and prompt.

We are Terminix customers for nearly two decades and were always fine with their service and their customer-oriented approach. Since end of May we are highly confused. The technician always left a friendly note on what he had done. As the traps are installed outside we did not even have to be at home. This time we had a note that the technician did not have access and therefore did nothing. When we called their office in Gaithersburg, we were assured that the technician had done the necessary work. However, when we looked into our account, it still states that nothing was done. We insisted on an answer and were told that the technician will come on Friday June 21, 2019 (we are still talking about the service of May 25) between 8 and 10 am. Nobody showed up during that time, nobody called. We regard this behavior as not tolerable but it is hard to speak to someone at Terminix who really is in charge.

They installed a door on top of completely Termite damaged wood without informing me. Now I’m dealing with major issues of removing the door and replacing all the framing wood, since they never told me this in the first place. I would highly recommend looking elsewhere if you have termite issues.

I signed for carpenter ants and general pest control service because I have spiders, mice and carpenter ants problems after moving in. However, I paid for $320 for the first initial service. All I got that was 2 GEL baits for carpenter ants, and outside spray. As advise, called them to come back for 10 days if we still have problems. The problems are still existed.. I called, and they noted. In the scheduled day, tech did not show up nor called. We have been waiting for entire night. Next day, I got invoice that noted "Problem - Rat", " Area treated - Exterior", " Treatment - None". Wow, I do not understand why tech was outside to find NOTHING, which no problems were outside. I tried to call them several times, I have been put on hold for over 20 minutes without answers. I will not ever use their service again.

I don't know why I bother; the roaches seem to like it. When I get my monthly spraying from Terminix on my pest-infested apartment complex, the first thing that I noticed after spraying is No Body Count! I judge an exterminator's effectiveness by the amount of dead roach carcasses after spraying. When I used to use OTC "Bug Bombs" on similar infestations, corpses were everywhere! Perhaps this world has degraded to the point where killing roaches is Politically Incorrect, or perhaps Terminix is spraying Kool-Aid. I don't know. You decide!

When I move to my house I trusted Terminix to take care of termites in my home. A few months after living there, I noticed pellets coming out the kitchen cabinets and I called Terminix. On 02/05/2018, they found signs of live activity and treated. The following months pellets continue coming out, abundantly, from different parts of the kitchen cabinets. I kept calling Terminix. They came over a couple of times and reported “no signs of activity this time” while other technicians treated some spots. None of these were a solution to the problem. Droppings had increased over time, and I was very concerned about this situation. Then, I requested to speak with the Service Manager, David **, who inspected the cabinets on 02/04/2019. He told us to call him back to discuss the best treatment for our house.

Last summer, we brought on Terminix to deal with issues with black ants that seemed to be taking over our house. They told us they weren't carpenter ants, and they did some spraying and some little bait traps. We had them come quarterly (and occasionally in between) and finally this summer, it was so bad that after they came 3-4 times, we just cancelled the services because we could buy our own bait traps for less than they were charging us for visits. Finally we couldn't take it anymore and took down a wall and it was completely infested with... CARPENTER ANTS. Exactly what we were told we didn't have. This could have been resolved a YEAR ago if Terminix knew what they were doing. Orkin is coming to take care of the problem for us.

I had a contract with Terminix and got termites. The person came and did nothing. He just saw the termites and I did the final thing, got rid of the problem. They owe me a kitchen remodel. Why should I hire a company that does not do a job? If I can do it better I will do it myself.

We had to finally notify BBB. We are at our wits end. They have not done their due diligence and getting rid of our problem. They let the problem go for over three weeks without even returning our phone calls in between treatments. Every time we try to contact this office we were told, "We will take care of it, we will take care of it.' No one will call us back. Dan the person responding to this is the one who never returns phone calls even when you contact customer service and the corporate offices. He let three weeks go by in between our phone calls and the only way he would respond was if we contacted the corporate offices. We have had to contact the corporate office and every visit we have gotten them out to our house because Dan would not recall return any phone calls.

They are well trained, professional and extremely knowledgeable/friendly/accommodating. I would and have recommended their services to friends and neighbors.

TERMINIX was THE WORST COMPANY I have ever had. They kept on coming over when I was not home because they never sprayed the inside which I paid for. I reported them to Consumer Affairs. The good news is that a representative came over to my house and asked if I needed their services. I told them Absolutely YES, but with a different company! They had lost hundreds of dollars when I called another company in front of him to sign up.

Where do I begin. I recently bought my home and found out there were mice. I contacted Terminix. They sent a rep out who promised me all of these great things including getting rid of my rodent problem guaranteed. Well I wanted the mice gone so I agreed to financing almost 2,000 for unlimited service for 2 years. Initial visit the young lady came out and barely did anything. She sprayed and set some traps. 4 weeks later we were still seeing evidence of the mice. Called them up for another appointment. They sent someone out who only sprayed two rooms which was not what I wanted. I wanted an exterior inspection. Called them again to tell them what I wanted. They made another appointment only for the day to come and the inspector tell me they double booked and he would be coming out but that he would come out the following day. I said, "Ok fine."

The experience is ok. The company offers a service on a regular basis. The tech they send are very professional. A little messy but they assign one tech to your error. Which they could be a little cheaper which they are if you catch a deal. This is not always possible. Otherwise great. No complaint. Billing issue once is reason I could not give a five. Took two payment instead of one and bounced by account.

Terminix provided my refund in August.

I called Terminix to take care of a ant problem I had. I called to set up a service the next day. The guy over the phone told me that they would be at my house the next day from 8-10. The next day I called to make sure they were coming. The lady I talked to said they have me in the system and would be at my house from 8-12. The time went from 8-10 to now 8-12. Ok so it increased 2 more hours but I was patient since Terminix is a professional reputable business. Well noon time had passed now and no one came. I called again and the lady on the phone said she was sorry they're late and to wait 30 more minutes. It is now 1:30 and no one still didn’t show up. I couldn’t wait anymore because I had plans.

I sign a 2 year contract because I originally had mice and snakes!! They came out 3 times and told me I still had places that needed patched up and the original job needed to be re done from April to now!! 6/11/19 I have called several times and they never called me back!! I called 3 times today asking for a manager! And they wouldn’t let me explain my situation to a manager!!! They kept saying, "We can come out tomorrow?" I’m still paying each month! And never received the service I was promised!!! They have a lack in communication!! As well with promising money Back guaranteed!!!! Terrible experience!!! They don’t honor their customers!!

I have been a Terminix customer for many years and have for the most part been pleased until the past few month. I received my yearly renewal notice and found that my rate had increased quite a bit from the prior years. I telephoned the company and spoke with a representative who told me that since I was with the company for so long that he would renew my contract at my prior year's rate, and adjust my bill accordingly in the amount of $43.00. I immediately paid my renewal charges in full at that time, for the period through May 31, 2020.

Hello, I am writing this review as I schedule a rodent inspection in order to sell my house. Contacting the call center I was promised it would happen in the AM the following day. During dinner the night I called, I received a call from the inspector that was supposed to be coming out. Hearing a sad story about his personal life he then told me that he would not be able to make his appointment (similar to other issues that I've read other people have had in my area, SLC, UT). I instructed him that meeting this appointment was crucial for the sell of my home.

Updated on 06/17/2019: This is an update to my complaint/review on June 11th, 2019. It is June 17th 4:42pm and Terminix has not reached out to me to resolve my concern. I was contacted by Terminix on June 12, for payment to renew my contract. When informed of my complaint, the kind representative reached out to a local Branch Mgr to answer my concerns/questions with reference to the contract. She called me again on June 13th to check if I was satisfied with his response and if I would like to renew the contract. She was most surprised that the Branch Mgr did not take the trouble to contact me. As I said earlier, I have still not been contacted by Terminix with reference to the details of contract.

We had a bat in our house so we wanted to make sure we didn’t have an infestation. We also wanted to find out how it got inside of our house. Carl thoroughly inspected our house and found no infestation. Although he found points of access for them to get into our attic, he found no droppings and no way for them to get from the attic to the house, without going through an opened door. He was friendly, knowledgeable and professional and provided us with options to prevent a recurrence.

Trying to get a refund and keep getting new excuses and I'm being told they will process it but they never have yet. I'm told so many different stories. Baloney. So many lies. So many apologies and BS.

Called Terminix regarding ants in our home. They now bring a "Field Inspector" to review any other issues with your home. At the end of the visit they presented an estimate for over $4,700 to do work in our crawl space stating there was fungi, mildew and mold beneath our home (it's May and has rained more than 40 of the past 60 days - severe flooding in most of the Midwest). Anyone reading this should get a 2nd opinion and 3rd opinion on any additional work Terminix is suggesting.

Cannot say much about the company's performance because they never showed up. I waited for 4 hours for nothing. When I called them to inquire regarding the the appointment I was told that no one was coming and to reschedule. Glad I experienced this before getting into the years worth of aggravation.

I paid $1100 for them to treat my bed bugs. I threw out all my living room furniture. My boxsprings. My house is turned upside down. All my clothes and shoes was dried and put on my patio. They came to my house 3 times and still am seeing bed bugs. I've made several calls to have someone from corporate call me still no one called. Am being told to have Stanley Steemer come and steam clean the carpet and I called them and they told me it's a bad idea because it will make it worst. I would like to know what I paid $1100 for and myself and kids are still getting bite. I don't know why they agree to take my money and can't get rid of these creatures. I cannot afford to pay any more money and I don't know what to do.

I had a short period of time to exterminate the termites before I left for NY. They promised me at Terminix that they would come and be able to complete the process. I waited for four consecutive days for the promised appointments. They never contacted me about rescheduling, all four times I had to call them, and I finally called another company who came the same day. Apparently Terminix does not care about customers or their time.

I signed up for a Terminix service last year and was expecting this service to be a one time thing. NO! The company did not make me aware that I was signing a year long contract that automatically extends every year following. They sent me many fees and I was VERY disappointed with their customer service. Customer Service was not able to help and simply continued to charge me for fees and services I was not using.

I paid to have my son's apartment treated for bedbugs, with a 3 month retreatment period. The tech used the freezing technology and also put down pesticides. When my son returned home, he moved the couch cushions and there were about 60 bedbugs still very alive under there. He called and they said to "give it time", and call for a retreat in 2 weeks. When he called for the retreat, no one would answer, so he left a message, but got no callback. This went on for a few days until finally he called the regional office and they called the locals who then set up an appointment.

A year ago my husband and I discovered termites in our bathroom. We called several places to compare and we chose Terminix. The inspector promised us no worries. Everything was taken care of as long as we paid the annual fees. That was the beginning of many lies ahead. The tech that was supposed to treat and install never performed the services right so this past Saturday we had a swarm come through our dining room floor after I fell through it. And then on top of all that I call and talk to 3 different agents about getting someone there asap and everyone lied! Saying someone will call soon and never did. And to icing the cake I ask about who's gonna fix my floor and somehow after everything else I don't have damage coverage. So their satisfaction guarantee ain't nothing but false advertising. My attorney can call them now!!

We followed all the step required before initial treatment. They coming in and install mattress encasements on 3 beds. On one bed they didn't have this right size so they put a size bigger on it causing the encasements to bubble up and fill with air. On the other two beds they decided to put the platform inside the encasements with the mattress! And to make things worse they've been installed encase mattress platform on top of a rusty frame without putting down any tape to protect the encasements from getting ripped! Our stuff is in bags for 2 months. My house was turned upside down and the entire process was a nightmare. I develop a phobia - a crippling fear of these bugs and now I have a hard time sleeping. I have to check my bed three times before I can even sit on it. In my living room I haven't been in there since.

Deceived. I have a regular service with Terminix and I called them because I thought I had a rat in my house. Well a guy named John came over and I was told I was infested with rats. He really scared me so I got the extra contract to get rid of the infestation. As it turns out no rats were caught in over a month from them. If I’m infested why wasn’t anything caught?? I have called numerous times and I still have not had a supervisor call me to explain why I was lied to. Now I’m stuck in contract and no infestation.

I have signed on for service in Queens, New York just a month ago. While the first visit was effective, it has been a challenge to book a follow up appointment (which was part of the contract). Service hours are not very flexible, and that requires to take days off from work or pay someone to be at home, if you are a working professional. Most unfortunately, after I did all that, the tech showed up an hour and 22 minutes past his appointment schedule, without giving a courtesy call of running late. Needless to say that no one was at home to greet him, and now I am back to rescheduling it again. I canceled the service and strongly advise people against using Terminix as there are many worthy substitutes around. The treatment is ineffective and when asked to deliver on the promise (i.e. 100% satisfaction guarantee), you would be put through a wringer. Utterly disappointed.

First off, I have been a customer for quite a while and the service has been excellent 99% of the time and the local office has always been great. The issue I have just started when I never received my quarterly service and called to find out why. I was told that they called and left a message, which is impossible because the phone they have been calling for the last 5 years has no voice mail, so after scheduling I talked with a customer service rep, who could have not cared less. She said if they said they left a message then they probably called my wife's phone. My wife says she never got a message.

This company has covered the termite protection on my home since construction 33 years ago. When I received my annual renewal it was paid in 4 payments over 6 weeks as has been done in the past. I received an e-mail stating they wanted to get me back as a customer. I called the company and told them I had went nowhere and that is when I was told my contract had been cancelled for not paying the entire bill at one time. I told them that's the way I had paid for over 30 years. I was told it had changed in 2019. When I told them I had not received a notification again I was told again it had changed. I ask them to reinstate my contract since they had been holding my payments. I was told that was not possible. I have spoken to several managers. Same answer. I was told could not write a new contract because I have a deck attached to my home.

This was the first time that we have had any pest control company on our property. We had an infestation of bed bugs that was brought home in suitcases. We followed Terminix instructions before their Service. Since their service we have had no signs of live bed bugs, only dead ones. The treatment is working!

Terminix has been efficient and effective for insect control. They come quarterly, do their job and then leave. Their technician calls us about the scheduling of our service and let's us know when to expect him. His name is Kevin and he is just very, very friendly and accommodating. He answers our questions promptly or gives us information as to where we can get an answer. I would tell my friends to go with Terminix.

My mom had a termite inspection and the technician indicated she had a rat infestation under her house. He told my mom's caregiver that if they were that bad under the house, they'd be in the attic too. They looked in the attic and found nothing. I set a trap under the house and left it for three days. I caught nothing. My mom is 89 years old. I'm glad her caregiver was there.

Terminix took care of a termite problem professionally but their followup has been anything but professional or efficient. We called to have them rebury a termite trap, twice made appointments and twice they were a no show. Now they are billing us for services already paid for and when we call to complain they promise a callback from a manager that never happens. I miss my old termite company.

Bill is totally wrong. Very nice for beginning, then when you signed contract, always have hidden fees come up. You have to call a lot of toll free number and talk to unfriendly representatives. I’m already cancel all the services.

I’ve never had a worse experience with any other company in general. It seems like the technicians only show up to check off a box (if they actually do). This is the second time they’re supposed to be at my property and even for the first appointment, I kept calling customer service, they kept putting my calls in the “notes”, and claiming someone was out there.

I have a contract with Terminix. This is my second year with them and I am very happy with the Service they provide. I originally contacted them two years ago for tiny ants that I had in my kitchen which I could not get rid of on my own. They came and treated the areas in my kitchen where the ants were present and I didn’t see them anymore and they have not returned. Since they have been spraying quarterly around the exterior of my house I have not seen any spiders in my house or other bugs outside. When my tech Carl comes for my quarterly service if he finds any spiderwebs, he removes them.

Kevin, our technician was professional, thorough, personable and extremely knowledgeable. He was always patient when answering my questions, which were many. He came for every requested follow up visit and put our minds at ease. Kevin is the best!

I have had termite coverage with Terminix for my house in Bay Minette, Alabama for approx 20 yrs and the previous owners for approx. 10 yrs. Now they will no longer cover my house. According to Terminix their risk has increased for coverage of Formosan Termites. The inspector today said I no longer qualify for coverage even if I agreed to the new rate of $999.00 vs $360.00 a yr and a new treatment of $600.00. The reason: I have a synthetic deck with wood support that has been there for 20 yrs. So, no coverage for my house. This could happen to you! I am very upset that after being a loyal customer for 20 yrs they will no longer cover my house.

Tech was scheduled to inspect March 5 2019 but was not able to make appointment. Said he would enter the info to show inspection was complete and would come by the next day. I received an email stating inspection was completed and the pics of what tech found were of the floor of his truck and info stated our home was crawl space, we have a full basement. Never heard from anyone at Terminix for a follow up. Receive our bill and now there are two charges. One for the “liquid defend system” and one for “liquid defend system service plan”. Call customer service Monday April 22 asking for an explanation for why I am billed for two plans and also why there has been no inspection.

We contacted Terminix after having dealt with one of their employees in a work environment. At work I had found the Terminix employee to be knowledgeable and helpful when discussing work-related rodent problems, (and when we had an unwelcome guest show up in our attic at home, he was more than willing to troubleshoot ideas with me.) We attempted to solve the attic rodent problem in our home ourselves, but we found the critter to come and go, and was evading our home traps. One frustrating night we decided to call Terminix and left our contact information describing the problem. We began communicating through email with the sales and administration. We were told a flat fee that would have a technician coming to the house intermittently for 6 months and helping us to eradicate the problem. The initial interactions through email were prompt and to the point.

Service tech said he came to my house and formed service and never did, I saw I was charged by the company for a service never performed. Then my wife and kids start to see ants and I called service center for a service date. Never got a callback. A week later I get a call from my wife that I had ants everywhere bedroom, bathroom, kitchen, closets. I didn't believe her 'til she sent a video. I called service center, tell them the problem, was told I will have service next day to only get a call from the local branch that they have nothing. They can send someone Monday. This is the worst company. I will never recommend them.

I am a older woman and feel like I am being taken advantage of by Terminix! Bought a house that had termites and hired Terminix to treat and I have stayed on their yearly plan to have them come do inspection to make sure there is no activity. So they come out several times and tell me everything looks good. No active termites present. Well I was having some wood replaced and guess what? Very much active termites still present.

We have a long standing termite contract with Terminix. We found 3 places in wood floor in 3 separate rooms in our house with obvious termite damage and infestation after a recent annual inspection by 2 Terminix technicians. They told us there is no signs of termite. A few days later my cleaning maid found 3 separate places in the middle of 3 separate rooms where the termites have eaten through the wood floor with live termites crawling out of hollowed out wood floor. Multiple phone calls were diverted to overseas call center whose operator can not even understand English.

I recently inherited a house that has termite damage after their services were paid for over 19 years! This company is very sketchy! I asked for the contract to be emailed to me & they have yet to do it & they won’t! They say they are not responsible for termite damage??!! They supposedly did annual inspections every year but now I have termites! Tell me how you could possibly have any peace of mind with a company that operates this way? Take my word for it, check the reviews from the BBB. I don’t know how they have a rating this higher from Consumer Affairs after everything I’ve seen as far as reviews.

The company sales representative was a very kind and explained the inspection process, bait station and the chemicals used. I was very happy to see the company is willing to negotiate the price after we stated our bottom line price we were willing to pay. I wish I would've gotten a quote for big and spidering control. I didn't realize at the time Terminix did that as well.

Called to schedule appointment. Verified multiple times the date and exactly what was to take place on the appointment date. Representative reconfirmed each time. When they didn't show up I called. The excuses I got was...1. The technician was driving so they couldn't reach him but he was on his way. They gave me the Tech's name. 30 minutes later, still no Tech. Next excuse was that the Tech didn't have a phone but Service Mgr would call me in next few minutes. 30 minutes later, I called again. Was told my appointment was the following day. They didn't have anybody by the name they told me was the Tech who was on his way an hour ago AND the info the representative gave me during the initial call was all incorrect. I had taken the day off work and was boarding my animals and was told my appointment was the following day. All they could say after confirming everything prior was incorrect was 'sorry'. Will NEVER use or recommend them.

In 2017 I sold my house and needed a termite inspection before I left the house. Terminix set up an appointment with me and then rescheduled, and then on the day the Derek guy was supposed to show up and he didn't and they had to send another guy last minute. 1-800-Dig-Rite couldn't believe that Terminix was so lazy that they told me to call and set up the details so their business could come and dig on my property and they said they couldn't process the request because Terminix needed to call for this, not the customer. (a big waste of time) I overlooked their disorganized antics at this point because I just needed the termite inspection and that's it so I could sell the house.

After signing contract with this Terminix for a commercial property, they charged the initial charge for setting things up (Nothing was set up. It was just another way to grab a few $100). The 1st month they finally showed up after 6 phone calls and nonsense lies at every call. The following month it was a complete no show after waiting 2 weeks. Every day another excuse and contradicting each other of their own lies. I'm stunt how a supposedly professorial company like this has such lack of service and professionalism. They scam you into the initial charge so the sales person gets his commission and then you're on your own. To me this is a total customer scam. Obviously I cancelled my account and moved on to the next one.

Terminix in Tampa, Florida killed my sister's cat. They were scheduled to come to her house at 3 PM. Before they were supposed to come, they were supposed to call P.E.S.T., which they would have made the arrangements to remove the cat safely off the premises before they tented her apartment for termites. My sister made arrangements to have them ready to come at 3 PM. If they followed the original plan, the cat would still be alive.

After calling multiple times and canceling the services they still going on charging my card for months. This is second dispute already. What a lousy way of doing business. Very disappointed. Save yourself a headache. Hire an honest local company.

The initial treatment went well, but This contract has been a joke. What have I been dishing out money for Over the last 10 years if you don’t honor your end when it comes time? You’ve been supposed to retreat for two years now. No luck... I can’t even get someone in charge to call me back. All you want to do is keep resending inspectors out who recommend a retreatment and say someone will be out the following week but nothing ever happens. I keep getting your phone calls asking for more money to renew the contract. Money money and more money your way, but no obligation fulfilled on your part.

Ok so I called in March because I have a wasp problem. Set up appointment for the next week. I took day off work for the service... No call. No show. Called back the next and was told the service manager would call me back, he didn't. I received a call about a week later from Faheed the service manager asking if I still need the service, I said, "Yes, you never came." He sets up appointment for the 17th. I requested for later in the day so I didn't have to take off work again - he agreed.

This company committed theft of services and I call to get resolution and was told I would get a call back that day and didn't. They stole 107.17 out of my account cause a recurring debit to bounce. I keep the money in account to cover what is coming out and that is it so not I got charge 35 and 35 from the billing agency. I can't get these idiot to take me seriously. I am sending the a bill from my company and then putting a lien on their business next week to start the process of suing them. Theft of service and fraud.

Patrick, our technician, is always professional and respectful. He notifies us when he is coming, he arrives on time, he completes his work thoroughly, and he explains what he has done. I appreciate the service!

I was recommended through HomeAdvisor. Called the local office and the call was rerouted elsewhere. The individual set up an appointment for 4-19 between 8 am and 12 noon. Technician was to call 30 minutes before arrival. No call, no show. Called again and was told the branch manager would call to explain and set up another time. 3 hours later no call. I then called again and requested the the whole thing be canceled. Rep said it takes 24 hrs for a call from the branch manager. I said that that's unacceptable. The rep said he would take care of canceling the account. Hope he does.

Bought a house with termite damage, have fumigation by Terminix. Also bought few years warranty. Later on, I have handyman come to do some repairs of my home and found some termite damage, so I called them to check, but the answer is there's no sign of termite and refused to do anything. They admitted that there's some termites found around the fences but they said the contracts didn't cover the fence. But the termites from outside can come inside the home. So they will not do anything unless the termites inside the house. Very frustrated to the Terminix in Monterey California. Will never pay for the warranty subscription anymore.

Walt is our Terminix Tech. I appreciate that we have the same tech every time we have a service. He communicates well if he sees something that needs addressing, and he always lets us know when he's coming out for a service. Recently, my house was inundated with tiny ants. Walt came out right away to set traps, and it worked wonderfully. I would recommend Terminix to my friends.

We had problems with mice last summer and got the quarterly service where technicians installed mouse traps inside and out and checked them quarterly. During the service visit in February, the technician suggested we contact a salesperson to discuss Exclusion service which covers all types of pests and has a warranty. We spoke with a salesman and decided to invest in the Exclusion service. It is expensive but we were able to financing over five years and it included putting insulation in our attic, more mouse traps inside and out, termite bait stations, vented covers on any vents/chimney on the roof and a seal to cover openings under garage door. the most recent visit was to install the seal under garage door which was the last outstanding task. Still have the quarterly mouse service as well just to make sure they get rid of any rodents who might already be "in residence".

We have used Terminix for 16 years. The pest control service has always been very satisfactory. The technicians, especially David, have been well-informed and very helpful. We also use this service at our business and have had the same great experience. It's all about professional performance with a personal touch.

Very friendly, courteous and professional. Either always on time or a little early and they do a great job. Since they started we have not had but a few roaches running around. Would recommend them to anyone to use. We love their professional service.

I requested a quote online on Tuesday 9th of April. Somebody called me and said that the technician will be on Friday to my property and give me an estimate.sometime between 5 to 7 pm. Nobody showed up. I called Terminix and they apologised to me and they told me that the technician will call me on Monday to rescedule. Nobody called. So yesterday Monday afternoon I called back and I was told, "Dont worry. Tuesday morning the technician will call you." It's 1 oclock pm. Nobody called me. It's ok. There are other companies that need bussiness.

Not a happy customer!!! I feel like I have been duped by this company. In September of 2018 I had a bad flea infestation and called for a quote. The gentleman I spoke to, Jeff, informed me that for a discounted price of $189 they would come out to spray my in and outside and that if I needed them to come back I had 3 months of service available to me at no additional charge. I agreed and made the appointment. I was not available on the day the techs came to spray, so my mother, who is now deceased, let the techs in and signed the paperwork for me.

David ** is our technician and is always helpful when we have questions and reminds us if there is a problem with pests to just call and they will take care of the problem. We have been with Terminix since we built our home in 2013 and have not seen those pesky little spiders or ants. David is a great representative of good customer service and is proud of the company he works for and it shows.

I have used Terminix on several projects around my home. From pest control, crawl space insulation, building support, attic insulation, and termite protection. I never had an issue until recent attic insulation turned into chaos. February 28 2019, after completing the insulation my driveway was left with debris and a large bag of debris. The workers asked due to their truck being full, could they return the next day and complete the cleanup process. I said yes, it must be cleaned up tomorrow.

I hired Terminix to get rid of the ants my Mom always got every year in the spring and summer. She lived in Ohio and I live in Wisconsin. My mom would report to me on how things were going. The only thing I can suggest Terminix may want to think about for other households, if they have plats like my Mom. The dirt in the plants should be completely spread out to get rid of any ants that are harboring in there.

We started to notice signs of mice/rats in our home. It was so upsetting and felt like my home was being destroyed by these pests. I knew I had to do something because everything I tried failed. I called Terminix they came right over, looked at everything and quoted us a reasonable price. They then proceeded to close all entries outside and inside my home. They placed traps in all the right places. They were very good and knew I had pets. It took 1 month and now we are pest free. They come out every 3 months to check everything. I will continue to keep their service because with their help I have my home back. Rats/mice do so much damage. They chewed through electrical wires, through my dishwasher water tube. If it wasn't for Terminix I don't know what we would of done.

I have had Terminix termite bonds for many years. I have had to make multiple calls on different occasions for different reasons to get any service from them. Their service is not the greatest. Mainly, the average price has been around $300. All of a sudden they increase their termite bond price 5 times to $1500. Can anyone recommend a new company?

Never completed the work, broke items on my house during the tenting, the follow up was rude, and dismissive. Never was resolved after I repeatedly complained and sent pictures of the damage. Then after I cancelled my service for the monthly follow up, they showed up anyway and tried to charge me. I have spent over 4,000.00 with them and felt like I was scammed. TOTALLY HORRIBLE EXPERIENCE. Would never use them or suggest them to anyone, EVER!!!!

Terminix has been great to deal with over the years. If we need them, someone is here when they say they will be. Everyone has been polite, professional, and seems to really care about us as customers. I would certainly recommend their services to anyone!

I contacted Terminix and they arrived at my doorstep the next day. They did a thorough evaluation and sprayed as needed. The technician Casey also provided his direct cell phone so I could call for any issues at any time. That is some great service.

In December, 2018, we contracted with Terminix to provide rodent (flying squirrel) control in our retirement home. Terminix promptly came out that very week to remove all old insulation, cover up entry holes, and replace with a new insulation containing boric acid, which squirrels abhor. However, when we drove up to inspect the work, we found that one portion of the attic had barely any insulation in it. Because customers must go through remote call centers, oftentimes the local offices do not get the scheduling messages. I had the call center rep repeat the service I desired, so the input into the computer was correct.

I was getting a treatment for a bad flea infestation. The first treatment gave good results but the fleas returned quickly. If any followup is needed, they make it very hard to reschedule and they give a very limited treatment at best. Third time I sat outside and tech came out in a few minutes. There was nothing done. The manager, Danny, came after I complained and was RUDE, CONDESCENDING, AND DISMISSIVE. They refunded my money after I filed a BBB complaint, rather than try to fix the problem. Waste of time.

Since I had bedbugs 4 years ago, that started my unpleasantness. I wasn't advised that I needed an inspection, they constantly messed up our appointments. The whole thing took so long that they said I was infested by then. Nightmare experience. Today I called to make an appointment for water bugs. They scheduled me for bedbugs after waiting for the call center for about 15 minutes with little communication. I told the woman at least 4 times that it was pest control, not bed bugs. I rarely see the same technician twice in a row. Your customer service is horrible.

I have had Pest Control with Terminix for a long time. I get the same technician every time and have come to appreciate his expertise. Roger ** is very knowledgeable and patient. I know that we could get cheaper service elsewhere but would not get the quality and attention we get from Roger. Thank you Roger for a job well done every time!

I had them to take rodent out. They did very bad at coming back and checking traps. They would miss appointment and never did they catch Rat... They were supposed to come by regularly. They did not make scheduled visit and if they did they would spray a little area and leave.... My contract ended and they still are charging me another 300 dollars for not saying I don't want their service even though I told them on numerous occasions when they called and I complain. I said I don't like and don't want their service... RIP Offff.

The cost was overwhelming but the nice lady eased my concerns when she said I was approved for 24 months interest free and I was covered for any issues r/t termites as well as zero payment due for 2 months. I never received my bills or contract or statement, online showed all my info was correct and even allowed me to make a payment then never showed payment due again. 45 days later I'm getting collection calls and threats to report to the credit bureau for a 3rd party co called ServiceMaster, saying my bill was 300 more and I wasn't interest free and my address was entered wrong and they modified my contract without my consent.

They come do the job on time and well. Like to get reminders so I can ask for indoor service if needed. Couple times needed extra services, they came and were back as needed until completely handled. My third home with their service now.

Terminix does a great job! I called for service one-time which was not a scheduled call and they came right out and completely treated the entire house and yard even though the problem was in a single room. GREAT job Terminix!

As 2 working adults with four kids it's not easy to get ready for a visit from a pest control agent so when you go through all that and wait four hours and you finally call and hold for 45 minutes just for someone to say "oh there was a problem" and there's no openings for a week it makes you wonder why am i doing business with someone that does not value my time or my money. Thank you Terminix for the wonderful experience. I havent canceled yet but I bet a different company would have showed up or at least called.

They took money out of my acct which was a different amt than what was due & I called & requested breakdown of charges. Was told by the supervisor that this would be emailed to me that day. I still have not received it & this was approximately a month ago.

Terminix has been providing termite control at our beach house for many years. The servicemen are always professional and explain what they are doing. They have never minded if I tag along asking questions about the work they are doing. We recently had them come out to my mom's house to provide an estimate for rodent removal, squirrels and mice. The agent did a thorough job inspecting the perimeter of the home, basement and attic. He located areas of entry and provided a plan to secure the home from future infestation. His quote was higher than expected but I trust that the work could be done completed as promised. I would trust Terminix to provide and service stated and do a great job at it.

I am extremely frustrated. I paid $1,250 for bed bug treatment from the Marietta, Ga location. The 1st treatment was done February 21st. We were told not to put anything back in drawers or anything until the follow-up treatment that would take place in 2 weeks. It has now been 7 WEEKS. No follow up treatment per the contract, no one will answer my calls or return my emails or messages. My whole house is crammed into my garage per their instructions until the 2nd treatment. This is absolutely terrible behavior from a company rated #1. At this point if the issue is not resolved this week then I am taking the matter legal to get back the money that I paid for a contracted service that was not completed. It seems they are waiting out the warranty period which is 90 days instead of 30, but only because I paid for 3-bed bug mattress protectors at $75 a piece. I am very upset and disappointed!

We signed up this winter, my 2 sons also and we have had NOTHING but problems with the customer service dept. They do not know what is going on at all and made so many mistakes. The technicians that came out were good, and even they didn’t have anything good to say about the customer service. After MONTHS of phone calls finally to a supervisor, I THINK we have everything set! I wouldn’t count on it though!

We have an infestation of powderpost beetles (PPBs); called Terminix, who said that they could/would help. First we had a no-show for a quote. We had to wait twice in an interminable queue hearing the same ads over and over and over again. The first Customer Service Rep got disconnected from us and never called us back. The 2nd one seemed to understand our problem and had a supervisor named Jeff (from Portland OR) call us and set up a new appointment. He came by, refused to examine the barn structure or the 100s of wooden baskets that had clear evidence of PPBs, and focused on a single drawer that had activity. He said 'we don't do fumigation,' even though the Customer Reps said you did. All in all, a complete waste of time.

Terrible company. My renewal stated I had 'til March to pay, in February I got a bill saying it was canceled. I called and explained and spoke to a nasty manager who said, "Yeah I see that in the computer but there is nothing I can do, sorry it’s cancelled. You will have to repay the start up fee." I am livid. What a joke of a company! I gave my business to a local company and couldn’t be happier. Also, the price went up to $1,000s for most people in our neighborhood with Terminix. So happy they messed up - worked out for the best for me! I would never recommend them to anyone.

I any well pleased with the technician assigned to my home. Chad always emails and calls ahead and I am please with his treatment of our property when we're unable to be home when he inspects our house and property. He always call afterward and emails his assessment of the inspection. I would give Terminix and Chad their Tech. a 10 out of 10 star rating. It satisfying to know and trust the people and company working for you. Thank you Chad and Terminix of Salisbury MD.

I have used Terminix for years, and have never been disappointed by their service, their product or their people. They are prompt with service appointments, do exactly as they say they are going to, and I know I can count on my home being insect and termite-free for as long as I am their customer. A home is a huge investment and protecting that investment is very important to me. Thanks to Terminix I know I will not lose on that investment.

Our property upon purchase was riddled with termite damage and active termites. A nightmare considering we looked at 200 houses and this was the one. Terminix to the rescue. The defense system in place termite free. It’s been 6 years now and every penny is worth it. Upon completion of termite treatment we seriously checked into their pest insulation. Another great decision that saves us annually on electricity for heating or worse cooling. The insulation difference was felt immediately as the AC didn’t kick on frequently. Best still is that our house is bug free. Though on occasions we will call for a bad mosquito season Terminix is our only and proven choice.

Hello, I don't usually write reviews on anything, but I figured I would give my experience using Terminix. I had them inspect my home and they found evidence of bed bugs, they came out a total of 3 times and sprayed my 3 bedrooms for them. Well the bed bugs didn't go anywhere, I tried to get in touch with them again after their 3rd treatment to tell them I was still having an issue, and couldn't get anyone to answer the phone. I wouldn't waste money with this company to remove bed bugs.

My service calls with Terminix are scheduled every three months. They usually leave me a text saying what day they're coming. They also ask if I want to have something extra done, like coming inside. They then come out and do most of the outside work themselves. I don't have any pets or locks so they go ahead and do their thing even while I'm not here. The gentleman that always calls has always been very nice and knowledgeable about what he's doing. Terminix has done a good job and I would recommend them. I'd tell others, "Try Terminix, you'll like them."